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Best Western Plus Hotel Hannaford Inn & Suites, Cincinnati

4.5/5  - basé sur 576 notations.
5900 E Galbraith Road, 45236-2252, Cincinnati, United States - See map

Close to Kings Island, our hotel guests get the best of both the city and the outdoors for a competitive rate. All rooms are spacious suites and are perfect for an extended stay, one night getaway and catching a game of any Cincinnati Sports Teams is icing on the vacation cake. The charming city of Blue Ash is a short drive away, and the Kenwood Towne Centre Mall makes shopping the sport you know it is. We're known for our location just a short drive to downtown Cincinnati, but there's more to this property than walkable attractions. We also dish up plenty of service, quality amenities and rates that make an extended stay nearly a requirement. The University of Cincinnati and Xavier University are both near our Cincinnati hotel, and we regularly host guests in town for campus events. Whether its graduation weekend or you are here to teach for a semester, welcome to your home away from home. Sports teams, groups of fans and homecoming celebrators all count on us for the best stay in town. The Best Western Hannaford Inn & Suites is only a short drive to most major attractions and businesses in the Cincinnati area. The hotel rooms are very comfortable and are great for extended stays and business travelers. Whether it's a night or a few weeks, we'll go above and beyond to provide you with the friendly service you deserve. Luxury bedding, cool rooms and easy access to attractions are all yours at our hotel. This is how your vacation should be. easy, affordable and with plenty of room. Kitchenettes make it simple to feel right at home, and the modern amenities like a 24-hour fitness center and business center let you take care of all your professional needs. Book your suite at Best Western Plus Hannaford Inn & Suites today for the best rates! Enjoy your stay.

Best Western Plus

Hotel Hannaford Inn & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 573 guest reviews
NOTE ISSUED
Excellent
338
Very Good
154
Average
45
Poor
23
Terrible
13
REFER TO NOTICE
Business Business
108
Couples Couples
127
Family Family
228
Friends getaway Friends getaway
51
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Repeat visit"

4
05/09/2018

We stayed at this hotel a year ago and happily found it to be as good as we remembered. The room was spacious, it was a good price and it wasn't noisy. We were on the main floor near the highway but didn't hear a thing. The breakfast options are good. A lovely woman will make you an omelet or there is home made grits. The reason to return to this hotel is because of the staff. They are very friendly and accommodating.

"If you want a good night's sleep, stay elsewhere"

2
03/09/2018

Horrible sag-in-the-middle mattress. No full-length or make-up mirrors, which are standard in nearly all hotels & motels these days. Hallway poorly lit and smelled. Staff efficient. Rooms clean. Internet service excellent.Looked like a lot of people who were staying here were seeking medical care - if you or a family member are getting care at the nearby medical facility, it could be a reasonable albeit a depressing choice of where to stay.

Baljit J, General Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear traveller7030, Thank you for taking the time to write a review. Everyone at Best Western Plus Hannaford Inn & Suites takes great pride in making sure every guest has an exceptional stay. Feedback such as yours helps us to learn how we can improve in the future. We hope to have you as a guest again if you are ever in the area.

"Great Location but Not"

2
03/09/2018

Stayed here a night on our way home as it had good reviews and location was good. Room was Very spacious, liked the layout with a small kitchen/living area separated from the bedroom. First complaint is as big as the room is the bathroom is tiny, only one person could possibly use it, it could of been designed better. Also in the bathroom a mirror backlight is not enough, its so dark and with a solid dark shower curtain you cant see anything. Biggest issue was the mold on the ceiling. By the time we saw it we didnt want to repack to move rooms but this is unacceptable. Last complaint is the noise, depending on the side of the building you are overlooking 71. They did a decent job soundproofing but when you are a stones throw away you can definitely hear the traffic in the morning.

Baljit J, General Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear Waffen06, Thank you for taking the time to review our hotel. I would like to apologize for any issues you experienced during your stay with us. I have shared your feedback with the appropriate staff to ensure everything you stated can be looked into and addressed as quickly as possible. We hope to have you as a guest again in the future.

"Great deal at a reasonable price."

5
29/08/2018

Have to keep eyes open for entrance. I passed it once. Check in was quick and easy, booked online. Room was really nice. Mini apartment with fridge, micro, sink, and cabinets for storage. Table set up for office, couch and coffee table. Bathroom was fine with plenty of towels. Clean and comfortable and the breakfast was great.

"Clean and quiet"

4
21/08/2018

This hotel was clean and quiet. They offer a nice complimentary breakfast and the kitchen staff are so very nice. It's located directly across the street from a nice shopping center. I would recommend this hotel and wouldn't hesitate to stay again!

"OK"

3
21/08/2018

The suburban location has easy access to highways to get to the city or leave town. There is plenty of shopping and food choices nearby. The best part of the hotel might be Wanda who has a great personality and seems to be doing three jobs. She is the weekend breakfast cook and makes great grits. The hotel suffers from having smoking areas outside the front and side doors so nearly all the time you have to go through a cloud of smoke to egress or ingress. The room was large but the bed was very lumpy. Try to avoid having a room on the highway side because the noise can be very disturbing. The hotel guest computers and printers are temperamental.

"Outstanding Service"

5
14/08/2018

We had a family gathering at this hotel and the staff was extremely accommodating. They made every effort to ensure that we had a great stay. The price was reasonable and the cooked-to-order breakfast was a step up from most hotel breakfast bars.

"great place"

5
11/08/2018

We were up for the weekend. someone suggested this place, I'm glad the did. It was clean, just a very nice place. The front desk people were great. We would not hesitate to go back. weekend breakfast was great too, Wanda was a good grit cooker!lol

"average at best... older bathroom with filthy floor grout, mold below tub spout, lackluster 'free breakfast'"

3
08/08/2018

i booked based upon reviews read... disappointed with the lack of quality in the bathroom, the filthy darkened grout where countless guests have stood, the mold below the tub spout.... poor surround lighting with bathroom mirror... this bathroom needs updating and proper cleaning... the free breakfast was average at best... and the tip jar next to the omelet station was odd.... also, upon check out at 6am... no one turned on the outside lighting, so we left under the cover of complete darkness.... next visit we will most certainly stay elsewhere... there was no 'plus' in this establishment..

"Excellent stay"

5
04/08/2018

Great hotel, friendly and experienced staff Great breakfast they even provide omelettes made to order . Good value for our dollar. Easy access from I71 /I75 We will go back.will recommend this to all our friends

"Nice stay, good value"

4
03/08/2018

Stayed here 2 nights for a mini vacation with my family. Great location close to shopping and restaurants. Great price. We got a room with 2 queen beds but the beds felt rather small. They were comfortable. Actually the whole room had a tight feel with a somewhat odd layout but that didn't bother us too much. I don't know if all the rooms have the same footprint. The bathroom is also pretty small with no separation between the vanity and toilet/shower. This was fine with just 3 of us but could start to feel crowded quickly with more. Overall a nice stay with no real problems.

"Great location for us"

4
30/07/2018

The ladies working the front desk were less than enthusiastic and seemed pre-occupied but other than that no major issues. The swimming pool is across the parking lot somewhat awkward but functional. The room late out and cleanliness was above par. I would definitely stay here again. For the price you pay and what you get very acceptable. And the breakfast omelets were made to order and part of the morning meal.

"Business Traveler BW"

5
30/07/2018

23 years in sales. I have stayed at Hampton Inn and Courtyard majority of that time. I switched to BW a few years ago and have never regretted it. This BW location is situated near plenty of attractions and close to the Highway. Great Staff and Accommodations very helpful and resourceful about the surrounding areas. A+

"staff was great"

5
29/07/2018

The excellent rating is in large part because of the staff. Very helpful and friendly ! We spent 5 nights in room 410 & were very happy. Big room & nice layout. Living & kitchen separated from bed, bath & desk. Could nit pic about some little stuff but place was clean & comfy. Outdoor pool was somewhat isolated & had a grill to make a nice cookout area. Snacks in the lobby in the evenings with a wine & beer bar. Gym was "lean" but had the basics (tread mill, elliptical, bike, weight machine & free weights). Weekday breakfast was typical but adequate. Weekend Breakfast was a definite upgrade ( fresh kielbasa, pork & chicken sausage, cat fish, grits & up graded pastries). Location was great ( nice mall 1/2 mile, plenty of eating choices nearby)

"Disgusted by staff behavior"

1
28/07/2018

Female staff fraternizes with the men who stay there regularly, it's disgusting! And don't tell me they become like family because they stay during the week while they work. It's pathetic! Running outside when they come back after work, partying at the pool with them...

Baljit J, General Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear S R, Thank you for taking the time to write a review. We have a lot of long term guests staying with us and they do in fact become like family. All of my staff go above and beyond to make all of our guests feel welcome and that this is their home away from home when they are staying with us. I am sorry to hear that you feel that is pathetic. All staff are required to check the pool area during their shift to ensure that it is being maintained for all of our guests to enjoy. My sincere apologies if any of my staff or their actions offended you. If you would like to discuss this further or I can be of any assistance, please feel free to contact me directly. We hope to have you as a guest again in the future.

"A nice hotel north of the city"

5
16/07/2018

We stayed at this facility for one night. We were in town for a Reds baseball game. The hotel was clean, the bed was comfortable, the staff was efficient and friendly. The breakfast was comparable to other Best western Plus Hotels. It was close to the freeway, yet far enough away to avoid any traffic noise. It was a 10 mile Uber ride into the stadium.

"Many good features"

4
16/07/2018

We stayed at the Hannaford Inn two nights while exploring Cincinnati. The location was ideal for our purposes. The hotel room was clean and of good size. It had a nice kitchen area with cabinets, microwave and refrigerator, coffee maker and small work sink. Some of the furniture was well worn, and the bed was too soft for our preference. Sound proofing is very good. The best feature were the weekend breakfasts. A chef made omelets to order. Sausages and pastries were good. Make-your-own waffles, plus all types of cereal, yogurt, fruit, juices, breads, bagels, etc. met the needs of any type of diet or appetite. Overall service was very good, especially in the breakfast room. I would return to this hotel again.

"It depends how you feel about smoking"

2
12/07/2018

Overall the rooms are clean and comfortable. The fact that they serve breakfast is awesome and it's a nice, safe area. Feel comfortable walking around at night. My only problem with the hotel is that they allow people to smoke right outside the front door as people enter the lobby. They have this happy hour thing from 5 until 7 and there's a bunch of people drinking and smoking every Evening. I have also smelled smoke on the floors, people are smoking in their rooms. To be a smoke free hotel to me means people should not be able to smoke in the entrance.

"Comfy One Night Stay"

4
12/07/2018

This facility was very clean (although there was always someone smoking right outside so we had to walk through a plume of smoke to get in) and well tended to. The desk staff was nice, but a bit slow. They have a happy hour with a glass of wine and some snacks which we did not attend (but sounds like a nice thing to do!). We left very early in the am, so did not get to try breakfast. The suite was clean and spacious with good AC and wi fi. Beds were very nice and we slept well; nice and quiet too. This is not far from a Graeter's Ice Cream store...we are not from the area and never heard of Graeter's. Oh My...it is fabulous. Do find Graeter's if you stay here....

"Disappointed this time..."

2
05/07/2018

My family and I have stayed at this hotel numerous times and have never really had any complaints until our recent stay. We arrived late after a reds game and we were beyond tired and ready for bed. As we pulled out the pull out bed on the couch we noticed it was covered in urine stains - disgusting!! (See posted pic) My husband went to the front desk to show them a picture and while they were nice about it, nothing could be done as they didn't have any other rooms available or roll away beds. Our only solution was our almost 12 year old sleeping with us - not fun! I expected that they would at least comp our stay or take a portion off but they did NOT. Kind of disappointing considering we stay at this hotel quite often. The only other small complaint was that the hotel staff could use better communication. I had called the hotel the morning of check in to advise we would be checking in later due to a reds game (the guy gave off the impression that I was inconveniencing him by even calling). Then about 7pm I get a call from the hotel asking if I am still coming... strange. Not sure we will continue to be regulars.

"Great place for the price"

4
02/07/2018

We loved the spaciousness of the room and how there was a totally separate living room/full kitchen, and then a bedroom/ bathroom. The area was nice with a lot nearby and not too far from the big attractions.

"Overwhelmed staff, decent rooms"

3
02/07/2018

We had just stayed at a Best Western Plus in another city and had a good basis for comparison. This hotel came in second. The location was quite good, rooms were clean and the bed reasonably comfortable. The shower was old (though very clean) and the kitchen lacked a wine opener though on the other hand, it had a full size fridge -- very nice for our group. The omelets at breakfast (included) are tasty, but the dining area was always quite crowded during our stay; my husband twice had to eat in a conference room. At both check in and check out we had a 5-10 minute wait at the front desk because no one was attending the desk. One day we left our room at 9:00 am and returned at 4:00 pm, and the room had not been made up. We wanted to use the room, so it never got cleaned nor did we get clean towels. I love the concept, the location was perfect, the omelets were good and the rate was absolutely fine. But I might shop around the next time.

"We Left after 1 Night"

2
01/07/2018

After one night's stay, we decided to pack up and move to another hotel. The noise from the highway, sounded like the trucks were driving thru our room the entire night. We recently stayed right by O'Hare Airport, next to a highway and the Chicago metro train tracks which run 24/7. We never heard them, so Hannaford has no excuses. The omelet bar was touted as something special and it was ok. They offered to move us, but once we were packed up, we just wanted to leave.

"Weekend Getaway"

5
19/06/2018

Attended an anniversary getaway. Great location - easy access on and off highway. Rooms were immaculate. Pool availability. Sunday morning brunch was outstanding. Staff was very friendly and helpful in locating events.

"Solid"

3
11/06/2018

Stayed here for five nights on a vacation. A buddy and I shared a room with two king beds. Room was pretty darn clean with all of the basic amenities and a nice sized fridge/counter area. More than enough space for two guys with a lot of gear. Bathroom was pretty small though, but it was clean too and did the job. Our room faced the highway though and the air conditioning unit didn't seal well with the wall so it was pretty noisy, especially with construction and jack-hammering going on through the night every night. Breakfast was pretty average-nothing blew us away with the food. They have two people that come in at 7AM on weekdays doing make-to-order omelets, and later on weekends, but we were both out the door well before then so had to settle for the usual waffle and pastries or cereal. Check-in was the only hassle we had. I reached the hotel ahead of my buddy who was traveling separately and had made the reservation. I tried to check in and they gave me a hard time with that. Finally they did what I suggested and just ran his credit card number that he had to provide during the reservation, but somehow it didn't go through. The cell phone number he had with them was also mysteriously incorrect. I HIGHLY doubt my friend screwed up both of those things, but fortunately for me, the lady at the front desk "graciously" allowed me into the room. Turns out my friend was very delayed getting to the room and the same lady that checked me in came to my room at 11PM, did not announce who she was, and whining that she still needed HIS information so she could go home for the night or else I couldn't stay there? I said that doesn't make any sense, the reservation was confirmed and he already told you that I was going to be here before him. She tried giving me a weird alternative of using my credit card "just for the deposit and then I would be refunded", which I know is a lie because I've been burned on that line before. Finally we both got smart and I gave her my friend's cell so she could sort things out with him. Apparently it all got worked out since my friend showed up and I wasn't bothered the rest of the night. Just didn't make sense to me that all the hassle was needed when the reservation was confirmed, I was there, but she was threatening to kick me out.

"Wonderful Stay"

5
01/06/2018

We have stayed at this hotel 3 times now in the past 3 years, and every visit has been a wonderful experience! The staff are wonderful. They treat you like family and go out of their way to accomodate your every need! Rooms are clean and spacious. Hotel is quiet. Love having the hot breakfast and fresh made omlets! Will definitely stay here again. Highly recommended.

"Holiday Family visit."

5
31/05/2018

Great place to stay In Cincinnati. Staff is extremely friendly, Rooms are very clean. The free breakfast is fantastic. We actually got bumped from our flight and Wanda at the front desk had me in a room ASAP. No questions asked. Max and Najwa were great to see all our needs we taken care of. The Pool was a must, a very HOT Memorial day was perfect. A BIG thank you yo all our friends at the BEST WESTERN.

"Welcoming, comfortable, spacious!"

5
28/05/2018

Visited the Cincinnati area and had never been there before: so happy to have stayed at this Best Western, helped us feel like a home-away from-home. The rooms were so spacious and elegnat (with Kitchenette!) and the staff - especially Ms. Wanda! and team - were so welcoming and warm, and not to miss the Sunday morning omelettes and home-made GRITS, and pastries too, yum! Highly Recommend!

"Total Satisfaction"

5
22/05/2018

Traveling from Western NY to Cincinnati for a memorial service was made much easier by having NO problems or disappointments with booking this motel or completing our stay. Najwa, Laura and Wanda each did their part in check-in and breakfast accommodations. Check-in and check-out involved some changes requested both by the hotel and ourselves and they worked it all out with friendliness and skill. The room was clean, quiet and comfortable. We'd stay there again with

"Customer"

4
20/05/2018

Great place to stay! Excellent customer service, economical, clean, and an amazing team of folks. The complementary breakfast absolutely put the icing on the cake. Just to name a few, cook to order egg omelettes and good old fashion grits and pastries from Panera. My family and I spent an overnight stay with this hotel and we were utterly impressed with how friendly and courteous the staff all were. Would have rated a 5, but our toilet had plumbing issues and no maintenance crew was available on night shift and the front desk clerk came to the rescue with the handy dandy plunger. Also, the fitness center was closed due to reconstruction. We'll certainly return in the summer months. Definitely recommending this hotel for your lodging needs.

"Surprised at how comfortable and nice the stay was"

5
14/05/2018

I have never stayed at a Best Western before and normally would not. We were in town for a family event, and the hosts got a block room rate at this BW, so we decided to stay there with everyone else coming from out of town. It was (surprisingly to me) very comfortable, very clean, spacious rooms, great breakfast including freshly prepared oatmeal and fresh fruit, the staff were all very nice, at an incredibly reasonable price.

"A must stay when in Cincy"

5
09/05/2018

Laura greeted us when we arrived and was most helpful answering our questions about the area and roads. She also gave tips to make our stay in the area very fun. The hotel is beautiful inside and esp for the price. Our room was a double queen with an additional sitting area and wet bar. Very nice. No complaints. Across from alot of restaurants and shopping. Very easy to get to and was very quiet. Also had a chef make omelets every morning to order. Other food items were also very good. Def make this one of your stays in Cincy and you will not be disappointed.

"Amazing staff"

4
06/05/2018

We made a last minute decision to stay overnight and this BW Plus was near our son's home so we booked a room. Got in about midnight and the staff was amazing in their greeting and friendliness. The hotel is nice, the room was average due to typical wear and tear at a busy hotel but the breakfast and check-out was very good. This was a very good value for a hotel in a city.

"Love this hotel!"

5
30/04/2018

We will continue to visit the area and stay at this specific hotel. Staff are all about customer service and Wanda serves the best made to order omelets and grits! Front desk personally make chocolate chip cookies for us and they were WARM and FRESH! Love staying here and the suites are a perfect size for a weekend visit.

"Excellent stay for the money"

5
29/04/2018

The hotel was clean. The room was adequately big in size. The breakfasts were very good. The staff was very friendly and helpful. The location is excellent; close to a major highway, restaurants and an excellent shopping mall.

"Our best stay ever"

5
10/04/2018

This Best Western hotel is the best one we have stayed in to date. The room was large and comfortable. The staff was gracious and friendly. The breakfast area was well stocked with cereal, a waffle maker and an omelette bar (Wanda makes a delicious omelette). The afternoon shift of Max and Jen were always happy to comply with a request for quarters for the washer/dryer or a vacuum cleaner for spilled food in the room. All in all it was a great place to stay while my family and I explored Cincinnati and northern Kentucky.

"Affordable yet wonderful!"

5
05/04/2018

This was the BEST hotel experience I have ever been so fortunate to have! This hotel was a great middle ground in being both affordable and wonderful. If I ever visit Cincinnati again I would definitely stay here again. The lady that made the omelets was wonderful and so nice. And the front desk agents were wonderful as well. It was also quiet, safe and in a WONDERFUL part of town. Right across from Kenwood Shopping Centre and the movie theater. This is a perfect spot to stay in if you want to enjoy shopping and be close to everything. It is about 20-30 minutes away from Downtown, but that's more than okay with me because I would rather sleep here than close to downtown. If I had one negative thing to say..and it is very minuscule, there wi-fi did have problems connecting on occasion, but I never called to address it because I still had my cell phone 4G and honestly it is not that big of a deal. I also used their business center internet and printing, so that is an option as well. The internet problem does not take away the fact that they provided 5 star service and it is a 5 star hotel to me!

"Great value - great location - great breakfasts!"

5
04/04/2018

Comfortable beds and great breakfasts are two of the highlights of this Best Western Plus. We choose to stay here because of the proximity to our family members in Cincinnati - it has become a tradition for us for our Thanksgiving and Easter visits. And being right next to the Kenwood mall is an added bonus for those quick shopping excursions. If you are lucky enough to be staying on a Saturday or Sunday morning, don't miss the warm hospitality that Wanda provides in abundance - along with her grits and sausage. She will make you feel like a part of the family.

"Good value for the money"

5
28/03/2018

Hotel staff was amazing. I was with a large family group in town for a funeral. Sad circumstances, but the hotel went above and beyond all expectations to make us comfortable and welcome. Highly recommend.

"Friendliest hotel staff"

5
25/03/2018

The staff at this hotel was the best! They were so friendly and accommodating! The hotel rooms were nice also but the staff is what made it a memorable stay! Thank you for a great stay and the support for our teams!

"Excellent stay"

5
18/03/2018

My sister and I were passing thru and stayed at this gem. Room was fantastic, but what really stole the show was breakfast. Wanda was fryin' up eggs for everyone! Wanda was the best! She was warm and welcoming and always smiling. She even fried up breakfast for me to take back to my sister who was still waking up in our room! The service was above and beyond our highest expectations. We know where to stay next time! Thanks Best Western!

"Bed bugs!!!!"

1
15/03/2018

There was a bedbug in our room! We immediately left the hotel at midnight to find somewhere clean to stay and some if our clothes were ruined from washing them on high heat at 2am in the morning. The hotel would not reimburse us and told us there were no bedbugs after the hotel staff came up to the room and saw it crawling around. I will never stay here again.

Baljit J, General Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear smithsummerfun, We take any and all complaints very serious, which is why after you left our hotel, your room was immediately inspected by our Maintenance Supervisor. We also called a professional service to have them inspect the room. As you can see from the outside company's inspection report that was emailed to you, no signs of bed bugs were found in your room. We would have reimbursed you for your ruined clothes if the inspection report would have shown different. That is simply not the case with the room that you stayed in. We apologize for any inconvenience you experienced, but we have had no issues with that room since your stay and we feel we have done everything possible to resolve this matter. Sincerely,

"Hotel stay"

5
13/03/2018

A great location that is central to most everything Cincinnati has to offer. Omelet bar in the morning for breakfast along with usual breakfast fare. Staff extremely helpful and friendly and room service was fast and efficient.

"Front desk made a lasting impression."

5
03/03/2018

Pulled in and was greeted outside by front desk person asking if I needed any help. It was about 30 degrees out so was very impressed by that. I said I didn't and came inside to check in. Was informed that the room I had booked was in the middle of a bunch of high school wrestlers traveling and she would upgrade me to keep me away from the noise I'm sure she knew would come. Said they offered beer and wine in the dining area so came back for a few drinks. She was bright and bubbly and made the start of my stay relaxing. The next morning there was a bunch of ladies whipping up breakfast. They had all the guests smiling and getting their days started off right! Would stay here again!!!! Oh and the suite she upgraded me to was very comfortable.

"Girls Weekend"

5
26/02/2018

We have been staying at this hotel since I started studying at Xavier University. We have loved it every single time! The rooms are always fresh and clean, the staff is so friendly and accommodating, and we absolutely love the breakfasts put on by Ms. Wanda! She hand-makes every guest their very own eggs or omelet, and is there for a fun laugh in the mornings! So glad we found and always come back to the BW here in Kenwood area!

"Great place to stay"

5
18/02/2018

The best thing about this hotel is the hospitality. The manager Wanda made us feel right at home. She greeted everyone coming to the breakfast area. She paid attention to every detail. We will definitely be coming back.

"Breakfast Bar Service superb!"

5
28/01/2018

I had the most amazing experience at the breakfast bar in this nicely kept hotel. The attendant had made special food, including fresh asparagus and mushrooms, soul-food style! C'mon! When does that happen at a chain? She said, the manager basically let's me do what i want. It was more like a restaurant, than an impersonalized breakfast bar. I love to have people eat, she said, as she delightfully invited people to join her and eat. It was really an exceptional experience.

"Home away from home"

5
25/01/2018

From entering the hotel to going to bed in a very comfortable bed, this hotel is home away from home. A very friendly and welcoming atmosphere, very very very friendly staff and great breakfast - the best of all BW I know! The best hotel in Cincinnati, not in the rush of downtown but just few minutes driving. My family and I consider it home, every time we are around we gotta stop there! Awesome!!!!!!!!

"Nice Vacation"

5
05/01/2018

Nice Hotel.Very good location near lots of restaurants and a huge mall. Rooms are big and clean.Friendly staff and a very good breakfast, custom made omelets,yummy. Overall a pleasant stay ,would stay here again.

"Nice"

4
31/12/2017

Upon checkin My family and I were greeted with a warm smile and it was appreciated...very cold outside!!! Hotel had great breakfast and rooms were large and clean. The only downside of the whole experience was no acknowdledgement for Diamond status...Otherwise great staff and hotel!

"Family function"

5
29/12/2017

Great Western was very convenient, comfortable and accommodating. Staff was friendly and professional. Hotel was clean and comfortable. Lobby area was welcoming with a sitting area and breakfast area.

"Good place to relax and unwind, ladies the MALL"

5
28/12/2017

This hotel was a great find, close to family and the store's (MALL). Easy access to I 75 and all main roads to Cincinnati and Columbus. The hotel looks fairly new, our room had a microwave, refrigerator and coffee maker everything to have a good Stay.

"Date night."

5
21/12/2017

We spent one night to go see The Menus at a bar close by. Very nice room and location for us. Good breakfast. The staff was very nice and accommodating. Enough parking for both of us and our jet skis. We were heading to Cumberland lake, KY with our jetskis.

"Friendly staff...clean rooms!"

5
04/12/2017

A wonderful hotel in a nice neighborhood! Shopping, sight-seeing, and visiting family was simple from this Best Western hotel. It has a nice breakfast bar, complete with waffles or omelets. A great value for your money!

"Enjoyable Stay!!"

4
04/12/2017

This hotel is worth the trip. The area is not well lit, the front sign is not recognizable. But if you look up way in the heavens, you will find it. The business center is comfortable. The exercise room is not easy to find, but nice. However, the staff is on it! The breakfast prepared each morning was good! This hotel is with the adventure.

"Our stay at Best Western - E Galbreith Rd"

5
03/12/2017

The dead bolt lock could not completely 'set' and I talked to the Head of Maintenance about this and he came and fixed the problem within ten minutes and was courteous too Night desk clerk was friendly

"Always a great stay"

5
02/12/2017

Always a great stay here - comfortable mattresses and caring, responsive staff. Be sure to take breakfast on Saturday morning - Wanda's grits and sausage, served with butter and love, are not to be missed!

"Great value stay"

5
21/11/2017

Rooms were very nice and clean, with a great kitchen and bath. Staff was very courteous and professional. I highly recommend this hotel for a quick getaway or a smart, economical weekend. For the price, you won't be disappointed. I will be back.

"The nicest staff ever!"

5
21/11/2017

The very warm, friendly and personal-service-oriented staff, and the homey atmosphere of the hotel was a welcome surprise when I came out to stay with a sick aunt, and then returned for her funeral. It is very unusual to have such a happy, friendly, caring atmosphere in a hotel--where staff knows and cares about guests, and guests even connect with each other. Breakfasts were great!

"Great Hotel"

5
20/11/2017

Great value. Hotel was really nice. The staff was the friendliest I have ever met (all shifts). Breakfast was fantastic. Great variety and quality. They had a lot of bakery. Staff personally makes the grits and they are fantastic. I would highly recommend this hotel to stay in. This hotel is a really great value for the price. Location is great. A really nice mall with plenty of restaurants right across the street.

"Review"

5
16/11/2017

Wanda was the best! She went out of her way to make us happy and get us what we needed. The overall stay was great. I would definitely stay here again. It was in a good location for restaurants and things to do !

"Don't blink or you'll miss the entrance to this lovely hotel"

5
08/11/2017

We stayed at this very nice hotel in northern Cincinnati after attending a talk by Captain "Sully" Sullenberger in downtown. Our Garmin could not find it, so just follow the directions provided by the hotel. It is located west of the I-71 overpass and east of the back of the Kenwood Mall, on the north side of East Galbraith. Sign is not well lit so watch carefully for it. We had a suite (hadn't requested it) with full size fridge and kitchen appliances, 2 TVs, really comfy bed. Nice breakfast, friendly staff, clean. We would stay here again.

"Its a mini suite"

4
02/11/2017

Nice room. Easy clean remotre controls. Room 108 had a cook top, microwave, fridge, kitchen cabinets and sink. Large couch and TV in "living room" area. TV in bedroom. Large bed and closet. The omletter chef at breakfast was great.

"10 week stay"

5
02/11/2017

The staff were extremely helpful and made sure our needs were well cared for. Service was exceptional. I will definitely recommend this hotel to anyone looking for a great experience! Tell them AJ sent you!

"Most Impressive"

5
31/10/2017

Staff, room, cleanliness, comfort and quietness was excellent. I would recommend this hotel to anyone needing a recommendation. The beds/pillow tops -- my goodness -- slept like baby. Easy access on and off highway.

"Great people great place"

5
25/10/2017

I've been staying here about 3 years now for business. There has been a few different people through the years but everyone of them treated me like I was a part of the family or a friend that they knew for years. They treat everyone this way! The rooms are nice, the breakfast is good but the people make it great!

"Hidden gem"

5
23/10/2017

We stay here when visiting our daughter at college. Staff is extremely nice and always helpful. Our room was great, and clean. Close to great areas and the mall. Lots of restaurants close by. Will definitely stay here again.

"Great service, room & staff for the money"

5
17/10/2017

I've stayed at this hotel weekly for almost ten years. The staff is outstanding. The rooms and services are an outstanding value. It is next to the highway but it isn't so loud that the HVAC fan can't cover the sound. It is safe and clean. You can walk to the Kenwood Mall and to LA Fitness.

"EXCELLENCE AT OTS FINEST"

5
16/10/2017

Great hotel, great customer service and support staff. Cleanliness at its best! Their front dest evening staff are very competent and knowledgeable. I will be returning to CINCINNATI When I do your my first [email protected]

"Loved this place!"

4
13/10/2017

Nice rooms, comfortable bed, and the breakfast was awesome. Made to order omelets. Also some of the best grits. Staff was friendly. Lobby area was clean and comfortable. Complimentary coffee in the lobby.

"What a Dump"

1
13/10/2017

We have stayed here over the past 5 years and it has deteriorated considerably both in ambiance and quality of service. When we arrived, there was a chair missing from the room and one of the ceiling lights was out which was never replaced. There are safety concerns as well. Our room was just a few feet away from the rear entrance which required the use of the room key. On four occasions including one at 2:30 am, I found the door propped open. We used this door because of convenience and at least 8 times my key card worked to get into the building but then I was denied entrance to my room. Most annoying. Other items, • The room was very poorly lit and it was quite difficult for my wife to put on her makeup. • I never received a final bill, no one was available to present me one. This place needs a do over to bring it up to modern times. • One day the room was not made up • A second day we had to point out to the maid service that the room needed cleaning. • One night there was someone sleeping on the couch in the common area. • The hide-a-bed was thread bare with its material sticking out. The place and experience was just plain awful

"Hannaford Inn"

3
06/10/2017

This hotel was a little difficult to locate based even with GPS assistance. The parking is inclined and causes some difficulty in unloading/loading luggage onto hotel cart. The exterior and interior of the hotel is dated but clean. Breakfast on a Sunday morning was very good with omelets available.

"Nice stay"

4
30/09/2017

i have stayed at this hotel a few times and will come back once again. Staff is courteous and helpful. Great proximity to downtown Cincinnati for an affordable price. Lots of restaurants in the area to choose from.

"Great Value"

5
29/09/2017

This hotel was very clean and in a safe location. The room furnishings were tastefully done and our king room was very spacious. Breakfast was outstanding given we were able to order our own omelets. Good access to Routes 71 and 126.

"THE BEST!"

5
21/09/2017

My husband & I were thrilled to stay here! The beds are so comfortable...pillows...mattress! Free parking! Walking distance from shops and restaurants! The staff went above...and made our stay Amazing! They are friendly, professional, and very supportive!!!! The free breakfast (omelette bar, juices, pastries, bagels...) and staff were wonderful too! Thank you...Thank you for our Wonderful stay...the staff: Jennifer, Najwa, Wanda, Tomika, Hank, Nurbek, Teah, Umeda, & Jen...are The BEST

"Great place to stay"

5
19/09/2017

Friendly staff, great breakfast selection, all around favorite place to stay. Wanda makes our stay fun!!! When she is cooking breakfast, you get a free comedy show from her. The staff is over the top, they took great care of us.

"MY NEW GO-TO!"

4
15/09/2017

I have not stayed at a BW in many, many years, but the reviews and price on this one lured me there and did not disappoint! In the past, Hampton has been my main choice of chain, now I'm switching to BW! Very clean, nice property with a lovely outdoor pool, everyone was very nice and helpful. The breakfast was great, and the location was good for us - easy in to downtown and back. I'll be staying here again in November, and any time I'm in Cincinnati! Thank you, Best Western Hannaford!

"1-night stay for college visit"

5
06/09/2017

Check-in process was smooth. Wasn't personally given Wi-Fi password but overheard it given to couple checking in ahead of us. Room was clean. Bed was comfortable for a hotel but we're spoiled by our memory foam bed at home so unless it's the same brand we don't sleep as well - not the hotel's fault. Very quiet despite being next to I-71. Wi-Fi was awesome! Water pressure in shower was good. Breakfast selection was generous, and omelets could be made to order, you just had to be in the breakfast area between 7 & 9 am. Overall we had a very pleasant stay.

"09/2017"

4
04/09/2017

The front staff was great, Wanda was especially nice and went out of her way to make people feel comfortable and like they are part of the family. She was one of kind person! I was upgraded on my room since I didn't need 2 beds so that was a plus.. The room was clean and close to shopping and dining. We went to the zoo the next day and not a bad drive to there from the hotel. I would definitely stay again..

"Stay at Best Western metro Cincinnati"

5
28/08/2017

Stayed overnight after attending baseball game and day on Cincinnati. Have stayed here previously. Good quality rooms, very good breakfast and easy access to interstate. Next to shopping mall if one wanted something to do in leisure time. Used pool and workout room. Both are good facilities and seemed well maintained.

"Great rooms. Terrible service."

4
27/08/2017

I could not believe how great my room was. Quiet, huge, kitchen, clean, comfortable bed. Even good water pressure! I wish I had been here more than one night. I got a fantastic night of sleep. I do have to say that the staff is awful. Rude and lazy. Also, there is no manager on the weekend, which caused some major problems for me when the ignorant front desk staff messed up my checkout. I do recommend this location, though. Great room!!

"Great Stay"

5
26/08/2017

After driving 11 hours, we were SO happy to see the Best Western Plus! We were cheerfully greeted upon our arrival. The lobby smelled of fresh baked cookies. The lobby area is open to the dining area and appears spacious and clean. We were given a choice of which floor we would prefer, which is always nice! We chose the 4th floor and were very happy with our room. The beds were very comfortable. There was a nice small couch in the room as well as a desk with a chair. The microwave and refridgerator was an added bonus. Breakfast was delicious, with made to order omletes, fruit, toast, waffles, yogurt, coffee, juice, cereal, etc. There is an outdoor pool, at the back of the parking lot. The hotel itself is near a mall and some placecs to eat, as well as being close to the highway. If we are ever back in the area we would be sure to stay here again.

"One bad, one good"

3
25/08/2017

We had a two day stay will visiting family in a local hospital. The mattress was very poor for day 1 of our stay and resulted in very poor sleep the first night. However, the hotel manager willingly moved us to a new room for the 2nd night, which was a marked improvement. I would rate the hotel higher if not for the night 1 issue with the mattress.

"Cincinnati Trip"

5
23/08/2017

Would definitely recommend this hotel. The rooms were very nice and clean. Rented 2 rooms. Both had 2 queen beds with kitchenette and a sofa bed. The staff was so friendly...especially Hank...was so nice talking to him everyday. Jen at the front desk was great and Dorey made some good omelettes. Free breakfast, free wifi and pool were all nice perks. 24 hour coffee in the lobby. Close to the mall and restaurants. Easy access to the interstate. Would stay here again if ever in the area.

"A very pleasant hotel"

5
21/08/2017

A gem hidden in the bustle of Cincinnati. Close to shopping, dining and tourist attractions. The hotel staff will be the visit well worth the time. Make sure to stay for the complimentary breakfast in the morning, the staff and menu choices are excellent.

"Excellent"

5
20/08/2017

Well-maintained property. Friendly and efficient staff. A great hotel with many amenities. Very comfortable, quiet and clean. Parking is handy and safe. Staff worked to ensure a comfortable stay. Easy access to expressways and located in an area for shopping and restaurants.

"Beware of this hotel. Sheets with blood not changed when requested"

1
18/08/2017

Request change of sheet due to blood on sheet. Was not done. Asked clerk to come to room to see and she said that she believed me. She offfered a small compensation. We asked if it could be more. Clerk turned around and picked up a phone. She said that the manager Yvonne would call about compensation when she came in to work. Manager didn't call so I called. Manager said that she wasn't aware of situation which was strange after clerk said that she called and wrote on call that manager would call and do something. Manager went to talk to clerk and came back and said that clerk reported that she and housekeeping went up to room and saw no blood. Before I could say we took picture, manager hung on me. Very rude treatment and different stories mean somebody lied. Picture of the sheet with the blood is on this review. When we checked in we were told that we had been upgraded to a king and clerk then said to staff there aren't enough rooms for tonight. Sorry for person who arrived last.

Yvonne P, Front Office Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear PKSJDS, Thank you for taking the time to write a review regarding your stay with us. I would like to send a heart felt apology that you felt Management was rude to you in any way. Our guests are our number one priority at the property and if someone is dissatisfied with something during their stay, we work hard to correct this immediately and in a timely fashion in order to turn their experience around. After breakfast, you stated that something had happened to your sheets and requested your sheets be changed. The front desk agent immediately informed the housekeeper on your floor to do so. Upon check out the following day, you informed the clerk that this had not been done. Your phone call to me came before the agent had a chance to inform me of the situation. After asking to place you on a brief hold to discuss this, the clerk informed me that she immediately asked the Housekeeping Supervisor to inspect the room. They found no signs that your request had not been done. When I placed you on hold a 2nd time after we spoke about this, your call disconnected and the property received no call back from you. The clerk did document this if you would like to call me and discuss this matter further. Your original reservation was for a single Queen Suite. We did upgrade you prior to your arrival to a King Suite at no charge to you. While we would love to make a reservation for every person that calls needing a room, we were sold out most of the week and unable to make new reservations. Again, thanks for staying with us and we hope to have you as a guest again in the future.

"Pleasant Stay"

5
18/08/2017

This was our second stay in 3 years at this hotel. The entire hotel is clean and fresh. Any staff we dealt with were friendly and eager to take care of our needs. The room is clean, spacious and comfortable. As part of the room fee, there is a great breakfast which includes both hot and cold selections. We were there for the pro tennis tournament which was only a 20 minute drive from parking lot to parking lot. That included some heavy traffic and wait time at lights. It is near many restaurants and shopping. We will stay there again.

"Great hotel!"

5
16/08/2017

This hotel was very clean and service was excellent. Jen at the front desk was amazing. Hotel also has a great location. Lots of stores and restaurants nearby. The staff was extremely accommodating to our large group.

"The worst reservation I have ever made."

2
14/08/2017

The interaction I had with one of their daytime staff members was the polar opposite of the experiences I have had with every other Best Western property I send my employees to. This is the second time I have encountered this issue when I made reservations at this location. I booked a room at a lesser Best Western property for 8 days this week to avoid any interaction with their employee. I attempted to contact their management but had no success.

"More than a Port in the Storm"

5
13/08/2017

This is our second stay at this location and we were just as happy as the first. The rooms are spacious and comfortable. The staff was attentive and friendly. The breakfast is as good as any I've experienced with the added touch of an omelette cook. This time my review is likely affected by the fact we stayed at a Red Roof Inn the night before to save a few dollars. Never again! I can't stress how absolutely cathartic it was stepping into this hotel and slipping snugly into our beautiful, comfortable suite.

"Clean and Comfortable"

3
06/08/2017

No problems with hotel. Breakfast offered cook to order omelets which was nice and a good variety. My favorite was coffee in lobby anytime you wanted a cup...enjoyed that especially! We stayed there for one night after my nephews wedding in Hyde park area in Cincinnati.

"Great place to stay"

4
05/08/2017

Booked for a family event at the US Bank Area (only a 20 min drive). Was very pleased! Rooms were very nice and clean. Was great to have a full size fridge in the King Suite. Staff was very helpful and accommodating!

"Awesome Find for Last Minute Stay!"

5
30/07/2017

This was my first Cincinnati Jazz Festival. We had minimum close hotels to chose from, so my friend found this gem! The atmosphere was a family oriented epitome. The staff was very courteous and treated everyone with the utmost professionalism, but like family. The breakfast was beyond continental...AWESOME!

"Cinncinati want to go back"

5
21/07/2017

This Cincinnati franchise may be off the beaten path, but their approach to customer service is definitely five star. When most staffs are dressed casually, front office staff here is dressed highly professional. These, culinary and maintenance staff all greet you as if you're one of their own. I would recommend this particular franchise to anyone staying in Cincinnati. You will not regret it.

"Good stay"

4
20/07/2017

Good place to stay if your going to visit cincinnati or north Kentucky. The staff was courteous and very helpful. There is good breakfast everyday and they even make you omelettes custom for you. Nothing crazy special but it will fit your needs for a vacation

"Great place"

4
20/07/2017

Very nice and clean hotel. Staff were all very friendly. Room was great and bed was comfortable. Pool was well taken care of also and great location. Breakfast had many choices and omelet bar was amazing. We Had no issues.

"Pros and cons"

4
18/07/2017

Pros: nice room and decor, tall ceilings. Next to deluxe mall. Cons: desk clerk gave my wife and me only one plastic key. Had to ask for a second after my wife got locked out. Clerk said they were trying to save money. That is a new one for us. Breakfast not until 7:30, so no free breakfast for us. No receipt under the door before you depart--we see that in most nice motels these days.

"Highly Recommended, great stay!"

5
18/07/2017

BW Plus Hannaford provided our best stay so far in our trip around the states. The rooms were large and clean, breakfast is awesome, the omelettes were delicious and the location is great as the restaurants that surround the area are very good. Its only a 10 min drive into Cincinnati too, so you can avoid staying in the hassle and bustle and relax in the quiet. Thanks for a great stay!

"Hotel Stay"

5
17/07/2017

This Hannaford Inn Best Western Plus Hotel is one of the best in the hotel industry. The Room comfort, breakfast, Employee interaction are all centered around the customer. It is centrally located to the mall and freeway access to various areas. I rate the overall cleanliness of the hotel both in and out as excellent.

"Surprisingly Nice"

4
12/07/2017

I expected the normal hotel room, but was pleasantly surprised to see our little kitchen! Very clean, only issue was the bathroom door scraping against the tile floor. But not enough of an issue to make me not stay there again!

"Good Value but has its problems"

3
11/07/2017

Hotel was nice, but fell short in some areas. Pool was not available during our stay because of chemicals that were put in the pool. I know this cannot be helped sometimes, but my kids were quite disappointed. After reading some reviews, it seems the pool is closed quite regularly. Room was large but not divided. Decor was okay, but somewhat dated. Closet doors were broken. To use the sofa bed, you had to move an extremely heavy granite table. Yikes! Room was clean. The location was great- several restaurants around, and a huge mall is right down the street. Breakfast was okay, but ladies working omelet station were unprofessional and slow. Too much loud conversation between employees. This hotel was a good value, but I may look around for a different hotel if I stay in the area again.

"Cleanliness"

3
11/07/2017

The room was not clean. The bath tub was not that clean. On my bed I found a lot hair. Overall it's the best location. And the employees where so nice and very helpful. But I was not just happy with my room.

"over charges"

1
11/07/2017

Charge card was overcharged 3 different times for a total of $401.02. They couldn't explain any of this too us. Hotel is clean and very large and great rooms but won't be going back because of the over charge on my charge card. We stayed here because my husband was wheel chair bound and had to see doctor. So it was very close. My husband was stuck on the 4th floor for over 24 hours because the elevator was broken. Scary if you ask me. They did move us to the first floor once they got it working again. But if we won't have kept complaining they wouldn't have gotten it fixed. The manager/owner didn't care. Front deck tried to get in contact and she never responded to them. Shows that she just doesn't care. I do believe that some of the staff when above and beyond and other's just don't care just like the owner/manager. We won't go back. We had to stay 2 extra days because he missed an appointment because we where stuck on the 4th floor. That's awful.

Yvonne P, Front Office Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear "over charges", On behalf of our entire team, I would like to apologize that your stay was not a pleasant one. The elevator button malfunctioned on the 4th floor. It was operational if it was sent from any other floor. Once our staff realized this, they immediately called our elevator maintenance company and the issue was resolved as quickly as it could be. I was not contacted regarding this issue as I was out of town. The GM was on property and I was informed upon my return that he had upgraded you to an Executive King Suite and did not charge you for the first night due to the inconvenience your experienced. I checked your bill and you were only charged for your stay. Using a debit card at check in will result in an authorization hold to be put on your account. Some banks take 3 to 10 business days to release this hold. Please contact me directly if you do not see the hold released and I will help get it resolved for you. Again, my sincere apologies that we did not exceed your expectations. We hope that you will give us another try if you are ever in the area.

"Good value"

5
10/07/2017

The hotel had very friendly and helpful staff. We enjoyed the breakfast, which included waffles and freshly-made omelets and a wide variety of pastries. The room was clean and reasonably well-equipped. The AAA rate was a very good value.

"Staff and Room"

4
06/07/2017

From the first step into the hotel, one knows the staff wants to please. Every single staff we interacted with tried to please. The room was spacious and comfortable, including close to a full-size refrigerator. Breakfast choices were fine. When we left it was pouring rain. Would have been nice if the hotel had a big umbrella to help protect us and our belongings. Most parking spaces are on a hill--thus on a big slant. No portico to pull the car under, which would have been nice in the rain. Would certainly stay here if in the area again.

"Loved this Hotel!!"

5
03/07/2017

We chose this hotel because it was cheaper than the neighboring hotel where my son's baseball team was staying. Such a great decision. The room was great and we had many extra amenities that were very helpful. The complimentary breakfast was the best I've ever had at a hotel!! More choices including a made to order omelette station. The breakfast hostess, Wanda, was the most cheerful and helpful person each day. She made sure each guest had what they needed and got the day off to a great start. I wish every hotel could be like the Hannaford Inn!!

"Perfect Stay - Again!"

5
26/06/2017

Perfect stay, friendly staff - roomy suite upgrade at no extra cost! we always choose to stay at the Best Western Hannaford when in Cinci visiting our son's family! Rate was very reasonable as well! You won't be disappointed!

"Good Hotel"

3
25/06/2017

Hotel was clean. Beds were very comfortable. Rooms were good size with microwave, refrigerator, and couch. Lots of highway noise since it is located right next to interstate. Good breakfast. Nice pool. Good value for price. Would definitely stay here again.

"Great Hospitality "

5
20/06/2017

Due to my new location, I booked a handicapped accessible room at this location for 3 nights for my sister and brother-in-law who visited me for Father's Day weekend. They were a little apprehensive due to not being familiar with the area based on staying at other hotels in the Springdale area. My sister stated, the hotel cleanliness, room decor, breakfast and the great hospitality shown by the staff, especially Wanda, changed her mind and she looks forward to staying there again in the future. I want to personally thank the staff for their hospitality.

"Great value and location, very nice staff"

5
20/06/2017

Everyone was very nice. The outdoor pool was great (remember to bring a towel from your room). Breakfast was a very good value and the room itself was very spacious. It was located close to the Original Montgomery Inn which was awesome and the mall across the street looked very nice.

"Great Staff!"

5
19/06/2017

We stayed at the Best Western Plus Hannaford Inn during a family vacation. We had some car trouble before checking in, and the members of the staff were extremely helpful and caring in finding a place to get it fixed, even offering to find us a ride if we needed one (thankfully, we didn't). The breakfast was good, including made to order omelettes, and the bed was comfortable, but the friendliness of the staff is what put it a cut above most other hotels, at least in my opinion.

"Warm, friendly hotel"

5
17/06/2017

Great hotel. Clean, quiet, and well cared for. Staff were amazing. Najwa at the front desk was extremely helpful and courteous. She balanced assisting breakfast with the check out process. She quickly responded to our request for glasses in our room! She is very friendly and professional. Max was cooking omelets during our stay and was also wonderful. He was cheerful and attentive to the placement of the omelet orders. Food was wonderful. Last, but not least, Wanda. Her gregarious personality added to the warm, friendly environment that we experienced at the hotel.

"Felt very welcome"

5
14/06/2017

We felt very welcome at this Best Western. The staff was very friendly, and we would especially like to point out Wanda who prepared and served breakfast for us during our 3 day stay. She was very friendly and helpful and we hope to see her again.

"Love this Best Western"

5
14/06/2017

The breakfast here is very awesome as was the service of the employees.we stay here often.There is a mall that's close and it's very very nice. Might be a little pricey for Best Western, but it's nice.

"Not What I Expected"

2
10/06/2017

We just stayed at this Best Western Hotel. The reviews were unbelievable and based on them we booked the hotel. Unfortunately, the reviews and our stay were at a major disconnect. The hotel was far from clean, air conditioning units very loud, bathrooms dirty and breakfast sort of a "who's on first base" Perhaps we stayed there during a very crowded time and had an abnormal experience. In any event, we viewed this as a below average budget hotel and rated as the same.

Yvonne P, Front Office Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear jakester20, On behalf of everyone at Best Western Plus Hannaford Inn & Suites, please accept my apology that your stay with us did not exceed your expectations. We strive to ensure all our guests experience the best visit possible and it sounds like we fell short this time. We value our guests and understand how important it is to offer exceptional service. We hope you will give us another try if you are ever in the area.

"The BEST, Best Western, ever."

5
09/06/2017

My wife, her sister and I arrived about an hour and a half before check-in time. Our reservations were found but there were no double queens available for our three night stay. We were offered an upgrade to a king with a fold out sofa. I asked if it was accessible but unfortunately, no. The staff was understanding and I felt they were truly concerned with my situation. After a minute or two, she said how about a king suit with a fold out sofa? I asked about the sofa and was advised they were recently replaced and it should be comfortable. After the three night stay my sister-in-law agreed. The room was ready to occupy and we moved in. It was huge, one of the largest in which I have stayed. Breakfast is included and was mostly continental except for custom made omelets, cooked in front of you. The staff was excellent. The hotel was excellent and thanks to them, we had an excellent get-away adventure.

"Overcharged"

1
06/06/2017

Do not stay here. A week after I stayed at the hotel, I checked my credit card statement and there was an extra $200 charge. I called the hotel to inquire and they claim I was smoking in the room. I don't even smoke. Absolutely ridiculous. And the staff was of no help when I called.

"Nice BW"

5
02/06/2017

I typically like Best Western and this one of the nicer ones. Just two notes: Pool is seasonal and so even though we were staying Memorial Day weekend we did not get to swim in pool because it didn't open until Memorial Day Monday. This is pretty standard, but it would be nice if they could open it the Friday of Memorial Day weekend. Also the parking lot is kind of long and skinny. It has plenty of room for cars/vans, but if you have a trailer or big moving truck it might be a little more tricky. That being said, we didn't, so perhaps if you ask the hotel they might have a solution for you.

"Quick weekend"

5
30/05/2017

Pleasantly surprised by how nice this hotel was.....comfortable bed, nice clean room, friendly staff, easy access to the x-way......will stay again next time we're in the area and would recommend to anyone staying in the Cincinnati area.

"Slightly above average"

3
28/05/2017

The pool wasn't open on Memorial Day weekend. That is one thing that's a "must have" for us when traveling with kids. They also advertise omelets, but only have 1 person with 2 burners making them. There was a significant wait to get one in the morning. A stay with a pool could have been had for a lesser price.

"Great option in Kenwood "

4
25/05/2017

A recent stay exceeded my expectations and I will stay here more often moving forward. I typically stay at higher tier (business oriented) hotels but client had a corporate rate. The stay exceeded my expectations. Staff was pleasant and helpful. Room was clean and bathroom was clean without any slow drains. Room was pretty quiet even though it faces the highway.

"Plus a Real Plus"

4
25/05/2017

They made omlets for breakfast! Individual omlets done by a chef! That is a first for the many, many hotels we've stayed in. Our room was a suite and very nice. The staff very friendly and helpful. Free parking, better than the hotels further in the city which cost 7 or 8$ a day. A real find.

"Comfort plus at reasonable rates."

4
24/05/2017

Quiet, comfortable stay at reasonable rates. Situated near highway for easy-on, quick drive to the Cincinnati riverfront. Even non-suite rooms are quite large. Breakfast includes a nice touch with made to order omelets.

"Always feel at home at Best Western"

5
23/05/2017

The only surprise at a Best Western Hotel is the consistently great rooms whenever we stay at a Great Western Hotel! This was no exception. Great room, good breakfast, convenient to our desired purpose for our trip!

"Weekend getaway "

5
23/05/2017

I absolutely enjoyed the hotel the atmosphere from the lobby to the suite was just so relaxing. My husband and I haven't had a getaway in some time now but this was a great pick we were so close to the mall. To top it all off the hotel staff Wanda is a jewel her personality and dedication to making my stay and breakfast experience was top of the line. She needs to be teaching all the staff at all the hotels how to greet and treat customers. We will definitely come back!!

"The most restful stay!!!"

5
17/05/2017

My first stay at this hotel was 4 years ago when I lost my dad. The Hannaford proved to be just the facility I needed at that time. Quiet, clean, spacious, classy, wonderful staff...from the desk clerk to the cleaning staff...this is just what I needed to calm my nerves at that time. Since then I've always loved staying and resting at this hotel. Even though it faced the highway, it was always quiet and I enjoy watching traffic go by in my down-time. The best is Ms. Wanda Hogan and her mint-lemon-lime water and her grits...."GIIIIRRRLLLL!" I'm not a breakfast eater but her grits are "mom's recipe" delicious! I'll be back in the area this summer and intend to stay here again!!!

"Amazing!"

5
16/05/2017

We stayed here for a few days to visit with friends and go to a concert. The room was clean and the staff were helpful and friendly! Would definitely recommend this hotel! The breakfast was included as well and was amazing!

"Great Stay"

5
15/05/2017

Visiting Cincinnati for a graduation from "X". The hotel is close to 71, so it's easy to head downtown. The is a very nice shopping center across the street from the hotel. The room was nice complete with a small kitchen which we didn't use. Everything was clean. The breakfast was good. The staff was very friendly and made omlets to order. We will be back!

"Just okay"

3
14/05/2017

There was only one mirror and it was in the very small bathroom. The room was clean and nicely decorated but the bed not as comfortable as memory foam. We were in town for graduation so it served our purpose.

"Girl!"

5
13/05/2017

The staff was helpful! Nice spacious rooms! They were bringing in new leather couches for the rooms while we were there! And don't miss Wanda's grits (and wonderful personality) and Max's omelets! Really great atmosphere!

"Hannaford Best Western rocks!"

5
09/05/2017

Convenient, clean, super friendly staff. I love staying here! The made-to-order Omelettes at breakfast are a special touch. This is my go-to place to stay in Cincinnati. Thank you for taking such good care of us!

"Back again"

4
09/05/2017

We stay here when visiting family in Cincinnati, and have always been satisfied. Everyone is friendly and helpful. Motel could be updated, but is clean and comfortable. This motel is next to the highway, but doesn't seem to be a problem with noise. Will probably stay here again when visiting as the location is convenient for us.

"JEH Scientists Meeting"

5
09/05/2017

Clean and quiet. It is conveniently located near the freeway. The staffs are courteous and helpful. One of the biggest shopping mall lies within easy walking distance. It is close to downtown attractions.

"Good review"

4
08/05/2017

Was a great stay, wifi was a downfall, especially when we needed it to contact family and friends, or find locations around us. Other than that it was great. Location excellent. Staff exceptional. Experience excellent. Big room big bed!

"Very Nice!"

4
08/05/2017

Stayed here 2 nights to attend graduation ceremony at NKU. Good proximity to Cincinnati activities. Very nice room size and decor. Clean room and lobby. Staff was friendly and helpful. Decent breakfast . Price was good

"A pleasant surprise in Blue Ash!"

4
04/05/2017

My husband and I go to cincinnati often to visit family. This was the first time I have ever stayed at Hannaford Inn & Suites. The hotel was very clean and well kept. Our room was quiet and very comfortable. The kitchenette was a plus as were were able to keep refreshments and leftovers in the refrigerator. The check in was a breeze. We were warmly greeted by Jamie who had a wonderful smile and was very attentive to our requests and needs. She helped to make our stay a pleasant one. This hotel is conveniently located close to some of our favorite restaurants in Cincinnati: First Watch, Trios and Stone Creek. We will definitely be returning. As a matter of fact, I've already booked us for our next visit this month! What a find!!

"clean and worth the ,oney"

4
03/05/2017

Best while around Oakley or Hide Park. Clean, efficient and worth the not expensive price. Large room. Average breakfast, with a well done omelets. Close to the highway. quite environment. Very recommended.

"Not the best. "

1
02/05/2017

My husband and I took a quick trip to cincinatti to celebrate his birthday. We chose this particular hotel because we have a newborn and they have rooms with kitchenettes. We were not pleased with the experience we can. Upon arriving to check in we were greeted by a staff member that was dressed like she just rolled out of bed. Messy hair, sweat pants, and a white tank top with her chest hanging out. It was 3pm on a Saturday, not the middle of the night. I am certain her management would've been furious to see the way she was dressed on the job. Once we got to our room we found it to be somewhat updated (newish paint/furniture) but the carpet was old and left the room smelling of musty cigarette smoke. The sheets had stains on them and the top duvet looked as if it hadn't been washed in quite some time. I didn't want to put my baby on the bed, let alone sleep in it. We stuck it out for the one night we had booked, but I'm certain we will not book a best western hotel again.

Yvonne P, Front Office Manager at Best Western Plus Hannaford Inn & Suites, responded to this review
Dear katiecole90, Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will follow up with all front desk staff to discuss our uniform policy. I can assure you that this will not happen again in the future. Our hotel is a non smoking facility. Unfortunately, not all of our guests follow our no smoking policy. I would have been happy to move you to another room had I known there was an issue with it. Again, my apologies regarding your stay. I hope you will give us another chance in the future so we can offer you a better experience.

"Comfortable, Immaculate Stop with Extras"

4
01/05/2017

We stayed here on our way North from Florida. Definitely will stay there again. Parking is free and easy. The Staff was welcoming and helpful with dining recommendations. My husband took advantage of the extremely inexpensive, but good glass of wine before we left for dinner. Our suite was large,comfortable and immaculate. Breakfast was better than the Tavares, Florida Best Western Plus. This one actually has made to order omelettes. Be sure to ask what time these are available each morning. We enjoyed the Tavares, Florida Best Western Plus, but this Plus was a step or two above that one.

"Home Away from Home!"

4
26/04/2017

During the reservation process I had a serious concern regarding a front desk employee, however, it was resolved by the manager quickly and I appreciate that. Overall, there are a lot of nice things about this hotel. It is in one of the best Cincinnati neighborhoods (Kenwood), very accessible to the highway and all attractions, and the nightly rate is good. The amenities of the hotel will make you feel right at home; large suites with full kitchens and separate sleeping area, guest laundry, free parking, small gift shop, pool, and more. The complimentary breakfast was great with an engaging and attentive chef. Thumbs up!

"Excellent service"

5
22/04/2017

Recently we stayed four nights at this Best Western. From the moment we checked in to our checkout we had a wonderful experience, not because of anything fancy, but because the workers took a personal approach with their guests. From Wanda on the desk, to the young man making omelets, all employees were genuine and personal. These are qualities seldom seen in a hotel under $100 per night. We have stayed in another best western about 7 miles away for double the price and the workers did not practice half the level of service. If you need a place to stay close to I71 and the Kenwood Mall I totally recommend the best western hannaford. (We travel about 50 days a year and always stay here when we are in Cincy.)

"Unbelievably Awesome Hotel at an Incredible Price!"

5
19/04/2017

My family (wife and 3 kids) decided to take a quick 2 day trip down toward Cincinnati for Spring Break. I looked on TripAdvisor and found the Best Western Plus Hannaford Inn & Suites and decided to book it because of the great reviews. And let me tell you... we were not disappointed!!! The Hotel was immaculately clean and the front desk staff was very kind and helpful. We pulled in late (midnight) and asked for a crib for our youngest and the front desk person kindly went and found one and had it delivered to our room immediately. When we arrived in the room we were caught off guard by not only how spacious it was but how clean it was... and we only paid $89.00 for the night!!! It was one of the nicest rooms we have stayed in... on par with the Embassy suites in size and cleanliness at a fraction of the cost. In the morning, we enjoyed a free breakfast downstairs before leaving with tons of pastry options, cereal, cooked to order omelettes, waffles, and more. The dining area was spacious and very clean. This was an incredible stay and my family will definitely be back the next time we are in Cincinnati. If you are looking to stay in Cincinnati... don't let the low price scare you away... this place is high class and quality! Thank you for a great stay!

"Nice Stay"

4
12/04/2017

We were pleasantly surprised at this hotel. We were able to book this hotel at a very reasonable rate. We are a family of five, so sometimes it is trying to accommodate all of us. The room was spacious enough for all of us to sleep comfortably. The breakfast was enjoyable. The hotel is located in close proximity to a big mall and plenty of restaurants. We would stay in this hotel again.

"Hidden Gem"

5
04/04/2017

This hotel is the best kept secret in the Cincinnati area! This hotel provides great hospitality, clean room, and great omelet bar in the morning. I have never been disappointed when I stay at this hotel. I highly recommend it to others.

"Great room, location and price!"

5
29/03/2017

My husband and I stayed here for one night. We were visiting a family member that lived about 10 minutes from this hotel. We booked a standard room, but they upgraded us to a suite, which was very nice. We actually thought we were going to get a queen sized bed and ended up with a king, which was great. The room was clean. The bed was very comfortable. The water pressure in the shower was excellent. For such a short stay,this place was perfect and at a very competitive price.

"Business"

5
26/03/2017

Pleasant stay when your working out of town!! Lots of things close by to do .. good places to eat all around close by! It's very close by the jacks casino.. not a far drive very convenient.. very nice little town .

"Good hotel"

4
22/03/2017

Didn't even see this hotel when I booked it but was very pleased when I got there with the environment of yet very nice hotel. Will be returning. Would have like to know more about the assessories that were available to us for the handicap rooms like raised toilet seats. And couch folds out into a bed. Other than that it was excellent!

"Very impressed"

5
27/11/2016

We normally stay at a Hilton or better when traveling or on vacation but elected to give his hotel a try. Everything about our stay was a pleasant surprise. Very clean, quiet and well decorated lobby and room. Free breakfast included an omelette station. Would recommend to anyone.

"Excellent Stay"

5
21/11/2016

My stay at this hotel was excellent. It is in a great location. 15 minutes to everything. Staff was excellent. And the omelettes at breakfast were delicious. I will definitely return to this hotel in the future.

"Good Choice"

4
17/11/2016

The rooms are big and clean. Has a mini kitchen with microwave oven, eating utensils. Shower is glorious and we slept soundly. Max, the guy from the front desk is very helpful and is efficient. The hotel is near a big mall -- Kenwood. Breakfast is just basic but good enough as they have an omelette bar from 730-930am. Coffee and tea is available anytime and located at the lobby. Free wifi and free parking!

"Front Desk Clerk, Jamie Gets Kudos!"

5
06/11/2016

Upon checking in, the front desk clerk Jamie, was pleasant and friendly. The room was fabulous and I was very pleased with choosing this hotel. A situation arose in which another guest left their dog in their room to go out to dinner and it began to bark non-stop. Jamie took control of the situation calmly and professionally. Jamie told me that she was able to reach the pet owners, but they said they were out to dinner and would not be returning right away. Jamie reassured me in a composed manner that the conduct of the pet owners would not be tolerated. She offered to move me to another room, but as we were talking, the guest that had the dog returned. Jamie courteously asked them to leave with their dog. Jamie took care of the situation, and turned what could have been disastrous, into a good experience for not only me but other guests as well. Best Western is fortunate to have such a great person working for them. Good job Jamie!

"fantastic"

5
06/11/2016

This hotel was fantastic. Thank you for upgrading our room and treating us with the up most respect thanks to Max for getting us settled in. and breakfast was great your omelets was fantastic. I wish all hotels would have your standards. thank you and we will for sure be back I would recommend you to anyone.

"Very spacious, clean, good breakfast, good price"

4
28/10/2016

Stayed over the weekend for our child's family weekend at a near by college. The hotel was about 15 minutes from downtown Cincy. The room was very great -- one bedroom plus a suite with kitchen, and breakfast in the morning, all for $129 per night. Not usually a big fan of Best Western but this might change our minds.

"Nice Stay."

4
27/10/2016

Stayed here on our family trip to Kings island. Really Nice hotel. They offer a free beverage (soda or adult) which is nice. The pool is a little far away and outside, but there is a pool. They were extremely helpful and accomodating. Would definitely stay again.

"a bad stay"

1
17/10/2016

Pool chained shut when I specifically asked if it would be open when I made the reservation. Room REEKED of smoke, even though non-smoking facility. TV remote broken, so had to move rooms at 11pm. Pull-out couch for 16 year old son was twin sized with 1 inch thick mattress. He slept on the floor for 2 nights. Issues with bill at checkout...need I say more? Best thing about hotel: location and there are about 10 hotels within 1/4 mile so check those out first!!

"Great Place - Good Value"

5
08/10/2016

Rooms were very clean and offered extra value for your money such as china, microwave freezer and refrigerator. Comfortable bed, very quiet, and its location is convenient to many places both to eat and visit. I was very impressed with the exhaust fan in the bathroom. This is the first place I ever stayed that the fan actually cleared the room leaving no moisture residue on the mirror. Breakfast buffet was excellent with customized omelets. The pool was spotless--a rarity for September. It was difficult to believe you were in the city. I would highly recommend.

"Best Western Hannaford Inn"

5
07/10/2016

If you are in Cincinnati this is the place to stay if you want a quality place to stay that doesn't cost an arm and a leg. The staff go out of their way to help. I stay here 5-6 times a month on business. Rooms are large and spacious

"I like this hotel"

5
03/10/2016

This is the second time we stayed at this hotel. I like the King rooms. It offers a kitchen with a living area and the bedroom is separate. The bathroom is a little small but I can deal with it. The location is near the mall and restaurants.

"Stay at Best Western"

3
26/09/2016

The desk took quite a good while to get to us waiting in front of her. When I called to reschedule our overnight stay from Friday to Saturday we could only get the king bed so I said o.k. I should have looked for other openings first because we ended up paying $50.00 more than planned and we were just visiting family. I appreciated the clean quiet atmosphere but we have had rooms in other parts of the country which were just as nice with better breakfast areas and did not cost so much.

"Very good place to stay and meet friends"

5
20/09/2016

We stayed here while we met up with family from all over. It was close to restaurants and shopping. The complementary breakfast was extremely good for a place like this. The rooms were good size and accommodated a small family easily with a full kitchen. Very good value for the money

"My stay"

4
16/09/2016

Love this hotel. It's always my first choice whenever I visit Cincinnati Ohio. My Boyfriend and I always enjoy our stay. The staff is very polite and accommodating.My room was also updated without asking. Great experience.

"Nice location, poor cleanliness"

3
14/09/2016

The location, exterior and lobby of the hotel appear that it is a great value. However, our room had hair on the bathroom tub, sink and and floor. Additionally, the towels and sheets appeared old as the towels were worn and the sheets had many snags. Overall, the cleanliness concerns would cause us to avoid staying at this hotel again.

"Rooms are spacious!"

5
11/09/2016

My husband and I booked 2 rooms; one for our adult children and one for ourselves. It was a nice surprise to see how large both were. We had a king suite and they had 2 queens. There was a couch and kitchenette in both rooms. It was a little older hotel, but very clean and the staff was very nice and helpful. The made to order omelets Sunday morning were delicious! (and free!)

"Best hotel in Cincinnati area."

5
07/09/2016

We have been coming here for 7 years. Traveling from Mississippi to bring son to doctors. This place is just like home. Clean, inviting, comfortable, awesome staff. A true oasis. If someone gives bad review... They lie.

"Very Enjoyable Stay, Exceeded Expectations!"

5
03/09/2016

My wife and I were in town for a ballgame and this Best Western was a pleasant surprise. Best Western is usually a great place to stay, but this hotel a level above. Spacious and clean room, helpful staff, plus they made us omelettes! 10/10 would stay again.

"BW Plus Hannaford"

5
30/08/2016

Hotel was very nice and neat. Clean and comfortable. Only downfall was our room was not ready at check in. Majority of the staff was excellent and went out of their way to assist you. Rooms were very nice and priced reasonable. The hotel has a pool but is detached from hotel.

"Great budget stay"

4
25/08/2016

Spent 1 night here and was quite surprised since the rate was so low. Less than $90. Bed was extremely comfortable. Very good no charge breakfast with bacon, sausage, waffles, eggs, pretty good coffee... Only negative was I had asked for a non smoking room and there was signage in the room forbidding smoking, but some selfish idiot smoked in it anyway. Clerk graciously gave me another room

"Great value, comfortable room"

4
25/08/2016

I was quite pleasantly surprised with the amenities and comfort the room provided ... including a mini fridge, microwave, sink and dishes ... we could have brought in food to the room and been quite comfortable. Great beds, nice breakfast, reliable internet. I would book this hotel again.

"Enjoyable overnight"

4
23/08/2016

Located on the edge of the city, near plenty of shopping & restaurants. We enjoyed our king size bed & room. The room was clean, including the carpet. The complimentary breakfast was just okay. There are no fresh options for the omelets and most everything is processed, except for apples & bananas. We booked through Hotwire & felt we got a great deal!

"Omelets for breakfast! Needs better pillows."

4
23/08/2016

This is a decent hotel and a charming one for Best Western although visually old. A nice touch is someone preparing omelets at the breakfast!!! I only wish this chain would upgrade its pillows from bouncy foam to something softer. Feather would be so nice. My neck is at a 45-70 degree angle on these pillows and I have to sleep without one. While they're at it better sheets and mattresses would be great too but they are passable.

"Clean, great room! "

4
22/08/2016

We stayed here after a concert at riverbend. Very clean and quiet. King suite..... Super comfy bed! Delicious breakfast included in the morning. Would definitely stay again. Had full kitchen which we didn't need, but was nice anyway. Called ahead for late check in, no problem. Very nice staff!

"Awesome "

5
21/08/2016

Super friendly staff and excellent breakfast. The hotel is super clean, great shower, and spacious rooms. Front desk were kind and went out of their way to accommodate us, especially najwa. The owner was very friendly and even helps with breakfast, even on weekends. I would definitely stay again and highly recommend it.

"Great Family Location in Cincy"

4
20/08/2016

We were very happy with the Kenwood area Hannaford Inn and Suites. It was clean, well maintained, and had a homey family feel among the service staff. I think it is also very well appointed for people needing to make an extended stay or for business travel.

"Nice hotel, very comfortable."

4
18/08/2016

This hotel is very comfortable and stylishly decorated for a Best Western. I really liked my two-queen room, which has a nice desk, nice TV, mini-frig, microwave, sink and cupboards with glasses, cups, plates, silverware, toaster and coffeemaker. I think the fitness center is very good, unless you are looking for a complete weight machine workout. I didn't get to use the outdoor pool, but it's surrounded by very nice landscaping. My only real complaint was the housekeeping, as it was not done completely any of the days I stayed here. But I would stay here again and recommend it to others.

"Great Hotel"

5
16/08/2016

This is a great place to stay ! The staff here was pleasant and extremely helpful. It has a very neat outside pool rec area off to the side and is great for kids. The hotel is kind of heard to find, but its a jewel, so that is no big deal. It is almost in a residential area, close to the mall. The room was very spacious and clean. The bed was soft and had plenty of pillows. We heard no one from the other rooms or hall. The Kitchenette was well stocked. It is really made for someone who would stay a few days. The bathroom is a little small- but ok. Very clean. The breakfast was typical, however they have a omelette station and that is a plus. We will return here !

"Stay for one night"

5
14/08/2016

Good place to stay for a night while you are travelling. The staff was very helpful. Hotel is clean and room was good. Small kitchen is in the room: fridge, microwave,plates, glasses and all the necessary cutlery you will find. 24- hours in the lobby hot water, coffee. They take the deposit 100$ per night, but when you check out they'll return. Breakfast was included, it was so simple, but it's ok. Our staying was very comfortable. Near located big Mall with everything you need. So I advice this hotel for tourists.

"Beet Western"

5
10/08/2016

I stay at this location almost weekly because I found this to be a good value. The staff are so very helpful. They always work to get me a wonderful rate. They remember me. The rooms are all large so you feel like you are getting a wonderful deal. The breakfast is great each morning with made to order omelets. i would highly recommend this property to anyone coming to Cincinnati. It is located next to Kenwood Town Center which is a great mall. There are a lot of places to eat nearby.

"Good for a stop-over"

4
10/08/2016

Spent a night here as a stop-over en route to Tennessee. The reviews were positive and the room rate was good. Finding it was a little tricky as it's just past the I70 overpass and, being set back from the road, can easily be missed. The parking lot seemed small but we managed to find a spot at the back. Check-in was fast and the lobby area is warm and inviting. The room was clean and comfortable with a small sofa and kitchenette. They layout, however, was rather choppy. A small desk and chair blocked easy access to the small bathroom; the TV was parallel to the beds; and the A/C unit blew directly onto the bed nearest it (where I slept) and made comfortable sleep difficult. The free WiFi was among the best I've seen in hotels. Great signal and streaming a ball game from my iPad was flawless. Breakfast was your typical fare, though they had someone making custom omelettes from a hot plate. This, I found, to be a slow process and waited 15 minutes for mine to be ready. Granted, the place was busy but perhaps a second station would help speed things up. The dining area is small for the size of the hotel so get there early if you want a seat. Management had opened up a conference room when there was standing room only. We never used the pool but it's outdoor and located at the back of the property, almost as an afterthought. Seemed busy late in the evening though. If passing through again, I'd give it another go mainly because of the room rate.

"Clean and Comfortable Room"

5
09/08/2016

Booked this hotel as home base while we explored Cincinnati. It was convenient to the interstate (I-71). The hotel was nice. We were upgraded to a "King" suite, but would have preferred the double room we booked. However, the kitchenette was a nice amenity, although we did not use any appliances other than the full-size fridge. Breakfast was good. The to-go breakfast was just a granola bar, an apple, and mini bottle of water, and could have been better.

"Class act accomodations"

5
07/08/2016

Very nice hotel with beautiful extras. Rooms are spacious and well appointed. Beds and linens are super comfortable. Near UC and the Kenwood shopping center. Easy access from the express way. Staff was welcoming and took care to locate our multi-room reservations in the same area and on the ground floor for easy access.

"Room could've been cleaner."

2
03/08/2016

Room could've been cleaner. Hotel could've been cleaner overall. Breakfast was good. Omelets were great! The Cook made me and my Husband omelets even though the omelet time was over. I just feel that what I paid for the weekend stay it could've been a higher level of service (cleanliness). The Staff were very friendly. On my way to the pool and they took my clean white hotel towel and gave me a "pool towel" Though it was clean it was an old faded tattered bath towel rolled up as if they were offering me a fresh absorbent new towel. It was absurd. But because i'm not snobby I took it. With a few changes, I would recommend Hannaford Inn & Suites to others.

"Bedding Down at Best Western"

5
31/07/2016

This motel was reserved for our New Years base in Cincinnati. It was an excellent choice; one which will be repeated for sure. The hospitality was great even beyond checkout. I received a call on New Years Day, while dining in Newport that slacks and shirt had been dropped in parking lot while loading the car at checkout. We happily returned later after our dinner to reclaim my clothes. This is one of the best Best Western Plus' I have stayed in.

"Felt like Home"

5
26/07/2016

Excellent comfort, cleanliness, overall great experience. Staff was attentive to all needs. We forgot our hanging clothes, called and delivered without question. However I talked to on the phone immediately went and checked our room and called me back. Thank you for best breakfast ever. Went to see the Cubs play and was just a short ride to park. ??

"Great place to stay"

5
19/07/2016

This is a great hotel for many reasons. Conveniently located next to Kenwood Towne Center mall, many restaurants, and tons of shopping. There's an outdoor pool, and full kitchen! I love the king room with separate living area. LOTS of table spaces to set luggage (so not on the floor) or shopping bags, or groceries, etc. Breakfast in morning has all the normal stuff plus waffles and an omelet bar. Staff is always quick to refill something that has run out or help in any way. We see the same staff year after year. The decor is nothing to write home about, but it's not necessary to have a posh stay, especially if you aren't in the hotel room that much. I really like the hotel and will go back again. They also have a deal for patients at Cincinnati Children's Hospital. Good people.

"Large suite rooms"

4
19/07/2016

Lovely hotel, located next to a large shopping mall. The king suite was large and clean with a kitchenette. Unfortunately, the sofa bed was extremely uncomfortable. I don't think they have changed the mattress in years! My back was killing me the next morning.

"Great Hotel"

5
18/07/2016

Fantastic customer service. Everything was clean. Was late looking for a room, glad this hotel had one available! Shopping, restaurants, and many other great places so close by! I would stay here again without any hesitation!

"Hotel Rooms are Suites"

5
17/07/2016

Nice Size Rooms with large Mini to almost full kitchens, Great accommodations for families and that was the majority of guests, Located in a very busy shopping area of malls and restaurants. I would highly recommend. I did encounter some occasional attitude with a few of the front desk people other staff was great. The size of the breakfast area is small for the number of guests so one has to maneuver around the guests and children in the area.This area is not limited intentionally but is restricted by the physical plant.

"Pleasant and spacious rooms, good breakfast, and great location"

5
17/07/2016

This hotel offers large rooms with comfortable beds, excellent air conditioning with manual control, solid breakfast with the licious custom made omelettes, and a wonderful location. It is located near the Kenwood Mall with its great selection of high quality stores and restaurants. It is a very good deal for what you pay.

"Nice, quiet place with friendly staff"

4
01/07/2016

This was a nice, quiet place to stay. We had a clean room with very comfortable beds. The area felt very safe. We weren't that far away from downtown Cincinnati, so it was easy to go visit the sites and get back to the hotel. The omelet station was a big hit with my family the next morning!

"Very nice hotel at reasonable price"

5
30/06/2016

The hotel was clean, good location, nice outdoor pool area. We were even upgraded to a king suite at no additional cost. Very nice hotel and reasonable price! Freshly made omelets for breakfast. Our room seemed recently updated, not sure if all rooms were. Near highway, but barrier wall seemed to block out major traffic noise. Comfortable bed!

"Cubs game"

4
30/06/2016

This is a decent place to stay. There are many dining options nearby. We were in town for a baseball game and drive to the ballpark is 20 minutes. The rate was half of a downtown location. Our room had a kitchenette, which we didn't use. The bed was fair and everything seemed clean. There is a highway adjacent to the property which is somewhat noisy, but not intolerable. I wish the toilet had been a comfort height with an elongated bowl, but that seems to be a rarity on the road.

"Very Nice Hotel"

5
26/06/2016

This is a great hotel in an awesome area with lots of places to eat and shop nearby. Rooms are large and include a kitchenette. Everything was clean and well-maintained.The staff was friendly and helpful. This is one of the nicest Best Westerns we've ever stayed at.

"Hannaford Inn & Suites"

5
25/06/2016

Excellent value and service during our stay. Very nice room. We were not placed in rooms that were close together before we arrived, but upon arrival they quickly switched our rooms so that we were placed on the same floor close to one another.

"very nice stay"

5
24/06/2016

booked this hotel a few months ago as I was going to be in cincy for a Kroger co shareholders meeting....pleasantly surprised at the spaciousness of the room, and the amenities which included a mini kitchen, separate sleeping area, a very comfortable sofa, and a work table... plenty of closet space, bathroom was a little smallish, but, sufficient... bkfst in am was very good, with the made to order omelet being a nice perk....24hr coffee also was a nice touch...( had half and half, which I liked)... would stay again....lots of restaurants nearby, as is the kenwood mall ( Nordstroms, macy's , dillards, etc)

"Road trip "

4
24/06/2016

Great suite staff was good James front desk ,very helpful and professional next time in Cincinnati, this is the place, ,,,breakfast, ,the omelet cooked just right, only dislike was the pool was to far from the hotel, an dosent open till 10:00,

"Best Kept Secret in Cincy"

5
13/06/2016

From check in to check out, a first class experience! Helpful, Clean, Comfortable,AND a FULL Breakfast including Omelets to order. COMPLIMENTARY! And the price couldn't be beat! We'll be back! Close and convenient to the city!

"Girls Getaway"

5
13/06/2016

Very enjoyable stay. Quiet and very comfortable beds. Breakfast was very good and included made to order omelets---never experienced that at a hotel before that offered free breakfast. Very good breakfast. We would stay again.

"A hidden gem--wish I knew about them before"

5
09/06/2016

I travel to this area of Cincinnati for business often but typically stay at a hotel in the Blue Ash area. This is a nice hotel off of I-71 and Montgomery Road. Convenient location although tucked in between a number of medical/hospital buildings. Extremely quiet room felt as if floors and walls were solid concrete (no bounce or obvious noise from the hallway or rooms next door). Desk clerks were very friendly and offered a complimentary upgrade at check-in. Parking is a little limited and there is construction on the road in front of hotel but it wasn't a problem. Nearby to shopping and restaurants. Bed was comfortable as were choice of pillows. Suite had a separate mini-kitchen with living area. Breakfast is fairly standard although they do offer an omelet station that looks like it can get very busy since there's only one attendant for requests. Rest of food was standard and fine. Although I think the room is excellent for the location, price, comfort, quietness, & cleanliness be prepared for dark rooms and not enough light once the sun goes down. Lights are weak in every place except bathroom. Bathroom was small and oddly designed but clean and functional. Televisions are small and picture had a relatively weak signal but again they were functional and I'm only pointing out small issues. I travel for a living and will definitely consider this hotel for all future Cincinnati-area visits.

"VERY NICE"

5
08/06/2016

We were travelling and needed a place to stay, although it was a distance from I-75 it was right off of I-70 which was very convenient. They had a room for under $100 with a AAA discount. I didn't expect much when we arrived but I was pleasantly SATiSFIED! It was a beautiful hotel. Very clean and in a safe area of town. The room was VERY big, with a mini kitchenette. It had all we needed for our one night stay, which was just 8 hours but it was perfect. We had a nice breakfast in the morning to get us on our continued road trip. I would recommend this hotel and stay here again if needed!!

"Very Nice and Clean Hotel"

5
07/06/2016

I was very pleased with this hotel and I will absolutely stay here again. The staff is very helpful and they go out of their way to make sure you have everything you need and that your stay is pleasant. The made to order omelettes are very good. There is always coffee in the lobby.

"Excellent Hotel"

5
06/06/2016

We had a lovely stay at an excellent hotel in a convenient location. Breakfast of made-to-order omelets was wonderful. Room very well appointed and excellent arrangement, squarish layout made it seem roomier with same square footage.

"Mostly perfect for us"

4
04/06/2016

Great hotel. Clean, quiet, excellent breakfast. Large, comfortable suite. The hotel was located near the highway and downtown and a large shopping mall, which made it convenient for us for the entire trip. Only complaint was the hotel's elevator, which was broken for much of the weekend. But I'd stay there again.

"Lovely hotel with very friendly staff"

4
31/05/2016

I have no complaints about the room or facilities. Shower pressure was excellent. Free breakfast was very good and omelet station was an added bonus. My small family reunion enjoyed their visit and spent many hours on the front 2 benches. Did not give 5 stars because there were some elevator issues during our stay. Luckily I was on 3rd floor.

"Stay"

4
31/05/2016

Nice hotel. Nice staff. The staff is always courteous and will always assist with any questions.The omelette breakfast is always wonderful and hot off the grill. The pool area is always clean and never any garbage laying around the pool or surrounding areas.

"Pleasantly suprise, considering cost"

5
22/05/2016

Very well maintained, with pleasant helpful staff. stayed in seven different hotels in a seven night trip all in the same price range. This was definitely the best. The internet was good, the aftrenoon social hour a bonus for this price range, the free morning breakfast well done

"Nice hotel & great location "

4
20/05/2016

This is the best hotel of this chain that we have stayed in on our trip. Free breakfast & wifi. Happy hour from 5-7 daily is served in the lobby. I do have one issue though. We were upgraded to a suite with a kitchen & living room as well. However in the bedroom closet they put the HVAC unit & it is so noisy that it makes it very hard to sleep as it turns off & on all night. I do not know what the other rooms are like that are not suites so worth checking on

"Great place"

5
17/05/2016

The place was exceptionally clean and well run. I liked that fact that the fitness room had a tv and was also very clean. The room was spacious and I was upgraded without asking to a suite which was nice.

"Great hotel at Cincinnati Kenwood Mall area."

5
17/05/2016

Wonderful location, just off I-71 and easy access to the back entrance of Kenwood Mall. My room faced the parking lot but was still very quiet. Many good restaurants nearby. Just a few exits from Kings Island Amusement Park. Friendly service. Free breakfast with Omelet station.

"Great room. Poor breakfast and service"

3
12/05/2016

Very nicely sized room with a comfortable sofa and quiet enough AC unit. Also very quiet, ensuring great nights of sleep. But there are major issues with the breakfast. Breakfast is very poor to say the least. The only good part of it are the cooked to order omelets. From 7am officially. But in practice, more 7:15am. It's slow. It's like a whole family is working on it, taking between each other loudly, like guests weren't around. Also, staff wasn't very friendly in general. One morning, I got an unwanted wake up call at 6am! I asked the front office to make sure it doesn't happen again on the next day. They did that but didn't even say something like: we're sorry about this. Well, I wanted to sleep that morning! How is it even possible to get wake up calls without having requested one?!

"Old and some remodeled area"

3
11/05/2016

This hotel smelled old and I actually have a sinus infection now from the stuff they used to try to cover up the smell. The cupboards in the kitchen were old. The bathroom was very nice and remodeled. I asked for the roll in shower which may be why it was remodeled. The front desk man, James was unusually helpful and kind. Thank you so much James for making the stay worth while. The company I was doing business with made the reservation for me. I would not stay there again. If you are not sensitive to smells it might be OK for you. There was a refrigerator, microwave and cupboard with dishes. We had a a sofa bed as well. If you were staying several days these would be a nice feature. The sheets and towels felt tacky like they were not rinsed well. I brought my own pillow slip and am glad I did. There were loud truck sounds from the freeway just outside the window.

"Nice room, lackluster staff and breakfast"

3
10/05/2016

Room was nice, had granite tabletops and a kitchenette. I requested the lowest floor possible and was placed on the highest floor possible. Staff spent breakfast time talking between themselves in another language. Breakfast options were adequate but not impressive by any means. Pool was small and not heated.

"Home away from home!"

5
04/05/2016

I always stay at Hannaford Inn & Suites when I stay in Cincinnati. The rooms are spacious and comfortable, the staff is always very helpful and courteous, and the location is extremely convenient to restaurants, shopping, and I 71.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Christine H, Thank you for the review and thank you for choosing us to be your "home away from home" when you are in the Cincinnati area! We look forward to seeing you again soon.

"Good Location. Reasonably Priced. Rooms Require Serious Renovations - Especially Carpet."

3
28/04/2016

Overall, our stay was average. I would likely not stay at this hotel again, primarily due to the required room renovations and in some ways the housekeeping. That being said, the price was very reasonable, especially considering the kitchenette area in the room. I will say that our stay was somewhat comfortable, but even for this level of a hotel, I expect more of a freshness to any hotel room in terms of the actual items in the room. I have stayed at many hotels ranging from this price range to higher end. Even with other hotels in this price range, the rooms were much fresher and updated. Let's start with a few positive comments. The majority of employees were friendly, approachable and willing to accommodate. The price was very reasonable, based on what we wanted to spend for this trip. The location is close to Kenwood mall, many great restaurants and is close to many of the hospitals. In fact, the area itself is safe and I would consider it to be progressive, but relaxed. I got a good vibe from the general area. There were a few situations that prompted me to provide only an average rating. Several days prior to our three day stay, I contacted the hotel and inquired about having a room that had been recently deep cleaned due to severe food and environmental allergies. I was assured that we would be provided with one. (The purpose of our trip was for a medical procedure - which required me to not take allergy medication.) I believe we were provided a room that had NOT been deep cleaned in awhile, but I let it go. I have made this request many times (with other hotels) in the past and have always been confident that my request was taken seriously. People with allergies, especially a peanut allergy could die, if for example a peanut crumb was under the bed. I hope that the management reads this, provides training to the staff and in the future, if a request is made, that it be taken seriously. As I said, other hotels and airlines, take these requests very seriously. Upon putting my packed food away, I also found a take out beverage cup full of liquid in the refrigerator. Clearly, this important area of the room had not been cleaned either. I took care of it and moved on. There was also hair in one corner of the bathroom and also in the tub upon arrival. The carpet in the room had dust along the edges. It looked really worn as were the end tables. Pretty much all of the furniture was worn. Including the mattress. The bed had a dip in it and was clearly old. We would seemingly roll in the middle. After the second night of no sleep, I requested a room change due to the mattress. The morning gal (who was especially pleasant) informed the manager and the manger kindly switched our room. The switch was from a Queen to a King Suite. I will say the King Suite was a much better room all-around. If my first impression was the suite sans the other issues, I would probably have given a higher rating. That being said the carpet was still unappealing to me. My feet never touched the floor without my slippers on. I wish I would have requested the room switch after the first night of no sleep, especially considering the other concerns. I do appreciate how the room switch was handled. She was concerned, kind and accommodating. While I would likely not stay here again, unless there were upgrades, I can see how it fits the bill for other people. The king suite would be the way to go if everything else fits your needs.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear EmpireEstates, Thank you for taking the time to write a review of your recent stay at our hotel. We appreciate the comments, including any comments that help us identify ways that we can improve. I am sorry to learn that you felt we did not try hard enough to accommodate you with a room that had been recently deep cleaned. I can assure you, we take all guests with severe allergies very serious, and I sincerely apologize that you were not given a room that you were told was available when you made your reservation. However, I am happy to hear that we were able to switch you to a King Suite and this was more comfortable for you. I truly regret that you were disappointed in any way and that we did not meet your expectations. We strive to provide all of our guests with an exceptional stay, and we did not deliver this for you. Again, thank you for your review and I assure you that your comments have been taken into consideration. Please feel free to contact me directly at 513-936-0525 should you like to discuss this further.

"Loved the rooms and location"

5
25/04/2016

We recently made a trip to Cincinatti and this motel was not only upscale, but extremely spacious and clean. The location was convenient to downtown , restaurants and all of the activities we were attending. Definitely would stay again.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Lynn W, Thanks for the wonderful review. I am happy to hear you loved the rooms and the location. We hope to have you as a guest again if you are ever in the Cincinnati area!

"Great little place "

5
24/04/2016

We loved this hotel while staying in the area. The hotel isn't real big but just enough space to be accommodating. Our room was very big and had an extra place for a sofa. The staff was great and we really enjoyed our stay. It is a great place for the money in the Kenwood area.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear sneal09, Thank you for taking the time to write a review. We are glad that you enjoyed your stay and thank you for allowing us the opportunity to be your choice hotel while visiting the Kenwood area. We hope to have you as a guest again in the future!

"Breakfast"

1
22/04/2016

Everything was ok....I guess....The sofa bed was all wires...and the omelette maker doesn't start when breakfast starts, we had an early day and looking on the website. It made it seems like the omelettes were for the entire duration of breakfast and it was not. The front desk person was rude, I called a few days before stating I would be arriving late and wanted a later check out time. I thought that was arranged but got rude a phone call basically rushing me and my parents out the room.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear DorbeS, We appreciate you taking the time to share your experiences with us. Our entire staff strives to provide our guests with great experiences, and we regret not being able to exceed your expectations. I am sorry our omelet bar hours were not made more clear to you upon check in. A late check out is usually never a problem, so I will speak with all front desk staff regarding this. Thank you for bringing this to our attention so our team has the opportunity to address the items you mentioned.

"Repeat Customer"

4
14/04/2016

I always enjoy staying here. Nice accommodations and great price. The rooms are spacious and beds are very comfortable. In the mornings they have a good breakfast selection plus an omelet bar. The staff are always very courteous and friendly too. Overall always a great experience when I stay here. And I have been doing so for over 8 years

"Excellent in every way."

5
11/04/2016

Check-in and check-out staff were very professional and pleasant. The room was very comfortable and clean, the bed was very comfortable, and the location was perfect. Everything was quite excellent and for an excellent price.

"It is what it is."

3
10/04/2016

The convenience to my needs is good. The location is a bit difficult. The hillside location and the nearness to the expressway make it a bit less inviting. Location is my only real reason for choosing this hotel. There are other hotels four miles north that are better, but in season you begin to run into the Kings Island crowed and hallway is full of screaming kids.Yes, this a bit is out of the way, but that's also mostly its appeal. The hillside can be difficult in wet or freezing conditions. It you have any problems walking I would not recommend this hotel. It is close to shopping and an abundance of food offerings. It's just that hillside location that can become difficult. I have stayed several times and have fallen twice after a freezing rain and light overnight snow. They need to be overly reactive to these problems and have instant solutions ready. At least salt and post slippery sigs immediately when warranted.

"Overall - Great Value"

5
08/04/2016

I have stayed at this location numerous times and you can count on consistent value each and every time. You can't go wrong! Nicely appointed rooms. A nice array of options for a light breakfast to start your day. Easy access on and off the highway.

"Great value, great staff"

4
06/04/2016

This is only our second time staying in Best Western family of hotels and we found the room to be clean and lots of room. The staff at the front desk were knowledgable about restaurants and shuttle service. Breakfast was adequate and omelettes made to order at breakfast.

"Very clean and well appointed"

4
05/04/2016

Very nice hotel, clean comfortable and the staff are most accommodating. This hotel is close to restaurants and highways and easy access to downtown Cincinnati. The front desk was very helpful with directions.

"Hannaford Inn Review"

4
04/04/2016

The hotel was clean and the staff was very helpful. The breakfast could have been more full service. Also, you could hear every little thing out in the hallways. Could use better soundproofing in rooms.

"Very nice place to stay."

5
31/03/2016

Staff goes above and beyond. Conveniently located to downtown Cincinnati, and surrounding area attractions, most of which was about 20 minutes. Can't say enough good things about the staff, very friendly, and helpful.

"Excelent"

5
29/03/2016

An excelent hotel, the people at the reception where really nice, The breakfast omelet bar was really good, the room was really comfortable and the gym was really nice, inviting to do some exercise. It was an over all nice experience.

"Personal Experience"

5
25/03/2016

In town for a 90th Birthday party and stayed at the Best Western Plus in Cincinnati. The hotel staff were very professional, breakfast omelette was very good and rooms were comfortable and clean. We even had a fridge, microwave and dishes in the cabinet in our room. I would definitely stay here again!!

"Family Visit"

5
20/03/2016

Glad I found the Fantastic Hotel that was close to my Sons home and Great Restaurants and Shopping. This hotel is close to everything and looks like it has been updated recently. We checked in early and were staying for 2 nights so they gave us a King Suite. Service by the staff was friendly and took care of everything very quickly. Breakfast was included and excellent and in the evening they have a happy hour from 5-7 with first drink $0.01 and Wine was $3.00 there after with snack available at no charge. If you are going to the Eastern area of Cincinnati this is the place to stay, Great Value.

"Excellent breakfast, friendly staff, close to Kenwood mall"

4
25/02/2016

We were so pleased to find that the hotel had a staff member creating make-to-order omelettes at breakfast--what a treat after a week of boring hotel breakfasts while on the road! The front desk staff was very friendly and the location is close to I-71 and Kenwood mall.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear perrysburg, We appreciate you sharing your experience with us on TripAdvisor. I am glad that you enjoyed our omelet bar and that you found our front desk staff friendly. Thank you for choosing to stay with us and we look forward to welcoming you back soon.

"Noise Complaint"

3
18/02/2016

I wish more attention was paid to the incredibly loud music, slamming doors, and overall loudness. I hardly got a couple hours of sleep. When on a business trip, your sleep is very important. After calling the front desk for the music already, it calming and then returning, I gave up and went to the couch.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Michelle C, Thank you for taking the time to write a review. I sympathize with your disappointment and that you only had a couple hours of sleep. We truly value our guest responses as these are great tools to help improve our service. We have reviewed this with all front desk staff and have implemented a new policy on how to handle noise complaints. Thank you once more for your review, and we hope there will be an opportunity to welcome you back to Best Western Plus Hannaford Inn & Suites.

"Comfy except a few minors "

3
14/02/2016

I'd stayed here in the past. I wanted to being my sweetie. We requested a high floor and got a lower one..no biggy. Young man at check in was super nice. Room was very cozy....EXCEPT....housekeeping must of missed a few spots? The mirror to the bathroom was very dirty.. and there were a pair of men's basketball shorts in the corner very noticeable..what??? That had never happened. We were sorta shocked. I wondered if the room even got cleaned very well after that. I guess you pay good money so you expect the guest before you.. for housekeeping to clean their clothes up.. craziness. Breakfast was okay. Staff seemed nice but the cleaning issue was a disappointment.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear JLR1212, Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us how we can improve, you are helping us deliver the superior customer service we are known for. We will speak with our Housekeeping Supervisor to make sure this doesn't happen again in the future. We hope to have you as a guest again in the future.

"King Suites were great"

5
11/02/2016

We decided to treat ourselves to a full suite, and it was well worth it. At one third the cost at a downtown hotel we got a two rooms with the bedroom closed off by a door plus a full kitchen. I could turn on the light and work while my wife slept. She could watch TV without me being forced to listen. The breakfast was average for a budget hotel, but there was a person making omelets to order. Nothing out of order. We'll certainly go there again.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Michael, Thank you for taking the time to write a review. I am glad you treated yourselves to our King Suite! It sounds like your stay with us was a comfortable one, and we look forward to having you as a guest again in the future.

"They Put the BEST in Best Western"

5
04/02/2016

I recently stayed at the BW Hannaford for one night. From the moment I stepped in to the hotel I was treated by staff that were courteous, accommodating and very pleasant. I came an hour before check in time and was told that there may not be a room ready. It was not a problem and I decided to grab a bite to eat until check in time. When I came back I was pleasantly surprised. I was upgraded to a King Suite at no extra charge. The suite was spacious, clean, quiet and exceeded my expectations. When I realized that I forgot a shower cap and cosmetic cleansing, the staff provided me with them. The next day I checked out early in the morning because I knew I would not return until after checkout time. The staff were kind enough to keep my luggage while I was away. Upon my return, it was happy hour. They offered me a snack and beverage while I was waiting for the airport shuttle. It was so considerate of them. I highly recommend this hotel if you have to stay in Cincinnati. Not only is it close to a large shopping mall, various clinics and the Jewish Hospital, but the staff are amazing. They went above and beyond to make my stay enjoyable and I will never forget my experience.

"Close to Mall and Clean"

4
02/02/2016

I like the fact that the Hotel is close to the Mall and that the cleanliness of the lobby and rooms were great. I was very satisfied and will stay at this hotel again. Thank you for great service will stay again.

"Casino Night"

4
31/01/2016

We stayed here after spending the evening at the Horseshoe Casino which is about 15 minutes away. The hotel was very clean and the rooms were spacious. The bathrooms are on the small side, but the spaciousness of the rest of the room makes up for it. We would definitely stay here again.

"An excellent hotel!"

5
18/01/2016

I had an excellent experience at this hotel. It was clean, and the staff was pleasant and helpful. I had no problems at all with check in or check out, or any other problems for that matter. I would absolutely recommend this hotel chain to everyone.

"Nice budget hotel in good location"

4
13/01/2016

On the whole we were pleased with this hotel. It was in a great location, the employees were really nice and helpful, and they had an extensive breakfast buffet. The things to be aware of are that the beds are extremely soft and squishy - if you like firm, you won't be comfortable - and the room lighting is rather dim. That may not be a problem when it's sunny, but it rained the whole time we were there so the room always felt gloomy. Also we reserved a queen room but the bed in our room was a full. When we complained they upgraded us to a king (initially with a surcharge which was later removed), but I still don't understand how anyone could have called that a queen bed.

"Great Hotel Stay"

5
11/01/2016

I was in Cincinnati to attend the Steelers/Bengals Wildcard Game. The front desk agents were great!!! They upgraded my room from a queen to a king and immediately informed me when I arrived. The room was roomy and clean. I would definitely stay again.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Belinda J, Thank you for taking the time to write a review. I am happy to hear we were able to upgrade your room and that you had a great stay! Please come back and see us again soon!

"Jamillah bradford"

5
08/01/2016

this was a nice hotel and very clean . front desk employees and area was nice and clean . breakfast was wonderful . my kids and husband also liked this hotel and the location was very great due to the close restaurants that we was able to choose from

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Jamillah B, Thank you for taking the time to write a review. We are happy to hear you and your family enjoyed your stay with us. We are especially glad you commented on the cleanliness of our hotel. Our housekeeping staff works hard to make sure every guest has this same experience. We look forward to having you as a guest again in the future!

"Great place, all suites"

5
07/01/2016

This family-owned hotel is run like a well-oiled machine. The amenities are perfect and kept up to date constantly. Breakfast is awesome with a fresh on the bar every day. Rooms are spacious and clean. Staff is overly helpful and seeks to please. If you are staying in Cincinnati this is my favorite choice.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Mike G, Thanks you for sharing your most recent stay with Best Western Plus Hannaford Inn & Suites. As a valued customer, we appreciate the feedback and are delighted to hear that we are your favorite hotel when staying in Cincinnati! We look forward to seeing you again soon!

"Fantastic Hotel"

5
07/01/2016

Very Nice and clean Hotel..Beds were VERY comfy and the staff was Very friendly and professional. The room had a frig. and microwave along with a small sink and counter which helped us out since my Buddy had Surgery at the Laser Spine Institute.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear LynnP, Thank you for taking the time to write a review. We appreciate your feedback and I am pleased to hear that you found the bed comfortable and our staff friendly and professional. We hope to have you as a guest again in the future!

"Look forward to a return stay!"

5
30/12/2015

Pleasantly surprised with this hotel. Loved the room layout including a sofa, work desk and kitchenette. The breakfast options were great including a fresh omelette bar. Easy access to I-71 and the Kenwood town Center. Great value for the price.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear happyhappy66, Thank you for taking the time to write a review. I am pleased to hear you loved the room layout and that you found it a great value for the price. We look forward to having you as a guest again in the future!

"Beautiful, convenient, flexible, and comfortable beds!"

5
27/12/2015

I was able to book a room around christmas for a reasonable price. The front desk was able to also give me a good rate and early check in. The beds were super comfortable, the front desk and maid service were kind and efficient. The breakfast bar was good enough, though I wasn't able to check out any other amenities. I think the flexibility of the front desk, along with the great location and lovely accommodations were exceptional. The best mall in the city if right across the street, within easy walking distance. Lots of good restaurants and highway nearby too.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Lynn2n, Thank you for the wonderful review. We pride ourselves on serving all our guests needs and are delighted to hear that we met your expectations. I am happy to hear we were able to give you a good rate and an early check in! Please come back and stay with us again when your travel needs bring you back to the area.

"Argumentative"

2
26/12/2015

The management of this hotel would rather argue with you then provide the service expected and promised. If you are considering staying here due to the location, there is a Hampton inn and suites being built just off the highway exit that looks like it is almost complete, we will be staying there on our next visit in June.

"Great stay!"

5
25/12/2015

We had two rooms for one night en route to our Christmas gathering. LOVED the hotel. Convenient location right off the interstate. Cozy but spacious rooms. Super clean. Well stocked. Comfy beds. Breakfast isn't fancy but just right. Omlettes were SO good. I will definitely stay again!

"Outstanding!"

5
23/12/2015

The Best Western Plus Hannaford exceeded my expectations. My husband and I asked for the AAA rate for a King bed. Not only did we receive a King bed, but the room was a suite with a full size refrigerator, stove, sink and separate sitting area with a couch. The furniture seemed fairly new. The room was immaculate! I wanted to stay more than one night. The bed and pillows slept great. My next visit in Cincinnati will most definitely include stay at this hotel. The quality and value of the hotel exceeded our expectations.

"Good price, area and hotel"

4
20/12/2015

The prices are fair for this comfortable and clean hotel. The staff was friendly and very customer service oriented. We stayed in the king suite. The room was spacious with a full kitchen and nice bedroom. They offer free wifi and they have an outdoor pool. The bedding was comfy and the hotel is located near a very nice mall. There are many eating options in the area also. They offer a free breakfast, it is a standard hotel free breakfast, nothing too impressive.

"EXCELLENT SERVICE AND VALUE"

5
20/12/2015

This is a great location. Very close to restaurants, shopping, events, and convenience stores. We had the King Suite which was essentially a small apartment with full refrigerator, stove top and basic kitchen tools. A very clean and inviting place. Friendly, Helpful Staff. Decent Breakfast. Happy Hour is an unexpected nice perk. The lobby was beautifully decorated for the holidays. An excellent value. You will not be disappointed.

"nice"

4
20/12/2015

stayed here before, we had a small suite which suited us well, will stay again sometime in the future. our purpose of staying was shopping at the Kenwood Mall & Jungle Jim's and eating out. it was just a little get away.

"Excellent Value and so convenient to shopping and restaurants."

4
19/12/2015

A great value, clean rooms, breakfast and happy hour. Lots of parking and across from major shopping center and near an Outback Steakhouse. The staff is knowledgeable and very professional. We have stayed with them over a 10 year period. Consistent quality. What more could you want when traveling.

"Definitely Worth a Stay!"

4
13/12/2015

While visiting Cincinnati to attend a couple of weddings, my wife and I spent 2 nights at this hotel. Finding it for the first time was a bit tricky -- it seems tucked away on a back road in a quiet neighborhood of apartments or condos -- yet it's not that far from the freeway. It's also near a huge shopping and office complex, and access to that area will become easier once a new entrance to it is opened across the road from the hotel. (Hopefully that will not detract from the hotel's atmosphere of quiet seclusion.) Just wish it were a bit closer to Eden Park, which has some of the attractions we most wanted to visit (Art Museum, Conservatory). Our room was clean, pleasantly decorated, and had one of the best layouts we've seen -- almost like an apartment, with a well-stocked kitchen near the entrance, an adjacent area like a parlor, and the bed and bath area around a corner. The complimentary breakfast included all sorts of tasty items, ranging from fresh fruit to pastries to DIY waffles. The amazing surprise was an onsite cook who produced delicious made-to-order omelets! We'll certainly put this hotel near the top of our list of places to stay the next time we're in Cincinnati.

"Great hotel"

5
10/12/2015

Wonderful. clean room. Helpful, polite staff. Easy to get to and get to other places from. Terrific breakfast!! Fresh made omelets!! Really a lovely place to stay. I would come back to this hotel every time.

"Fabulous stay"

5
30/11/2015

The hotel accommodations are outstanding! The beds were absolutely perfect and the rooms are extremely nice. The hotel staff totally goes out of their way to make the patrons happy and satisfied. The breakfast is the best I've ever had considering it is not a full blown restaurant. I would recommend this hotel to anyone for any kind of visit. One of the staff members, Wanda, went out of her way to be a joy to everyone. Great employee and person!!!!

"Highly Recommended"

4
29/11/2015

Quality, service, cleanliness and price were very good. Omelet Bar was another great amenity. Easy access and close to many restaurants and stores. These suite had large fridge, stove, microwave and kitchen utensils. Wifi was easy to access and relatively fast.

"Good hotel, nice location"

3
18/11/2015

Easy to find, great location. Check in was very easy, the fitness room was nice, could use a fan. Breakfast items were good. The bathroom in our room could've been cleaned better. All of the soaps were not replenished & found someones dental floss left on the counter.

"Will stay again! "

5
13/11/2015

We booked a one night stay so we could be close to the Kenwood mall for Christmas shopping. The staff upon arrival were nothing but sweet! We got an upgraded room as well since there wasn't a high volume staying this particular night. The king suite with kitchen and living room was SO nice and clean with new flat screen TVs and comfortable linens. We will stay here again on our next shopping trip!

"Quick trip"

4
12/11/2015

Booked through Expedia and we ended up on the first floor, right next to the front desk. Surprisingly there wasn't much noise from the desk or the parking lot. Nice bed, spacious rooms and clean. With breakfast included, we couldn't beat the price.

"Great for This Area of Town"

5
11/11/2015

I needed a place to stay for business near a factory and there are not many hotels in this area of Cincinnati. Several rooms (if not all?) with unique layouts with a full kitchen in one room and the bed/bath in another. If I needed a place to stay for a while I would certainly come back for that. There is a large indoor shopping mall just a couple blocks away so this will bring my wife and I back sometime for a shopping over-nighter. Nice breakfast with fresh made omelets by a staff member. I was surprised at the price for these benefits.

"Sign Up for Rewards for Discounts and Gift Cards"

5
08/11/2015

Came here for a business stay and did not expected to be this great. Checking in was smooth and I did not expreince any problems. After walking to the room, I was surprised how big the King Suit was. The beds were confortable and the TV in the living room was convinient. The breakfast was good and the staff was helpful and friendly. The location was main reason of this stay, but I guess it not only reason now. Would recommend to others.

"Lots of Problems"

2
04/11/2015

The day we arrived at this hotel, the water main was shut off for several hours. This was immediately followed by a fire alarm. Our conference room for the evening was never stocked with the agreed upon drinks, cups, etc. The following day our room was never serviced though we were out for most of the day. In general, the hotel was clean and the staff was friendly, but the staff appeared to have no idea what to do with any problem besides offer an apology (ie. offer a discount, provide additional services, contact a manager, etc.).

"A "Just Passing Through" Hotel."

3
03/11/2015

Large room. Clean.Thin walls. Loud guests late night/early morning. Nice desk staff. Bed was uncomfortable. Breakfast was basic with the option of an omelet prepared by staff. Close to upscale mall/shopping and restaurants. Not far from highway. The hotel was somewhat hard to find initially because it sits back off of the street (behind the shopping area and street construction) and the sign is also away from the street. I passed it the first time and my passenger had to point it out.

"Sadly going downhill."

3
02/11/2015

I once raved about this hotel on TripAdvisor. It was definitely our favorite place to stay when visiting our son in Cincinnati. This time was not up to expectations. We asked for our usual King Suite. Room smelled of cigarette smoke, especially in the bathroom. Gross. Walls in bathroom were badly spackled over and painted over in a color that didn't even match. Exterior of hotel has major sewer or culvert work that terribly blocks up the entrance and looks very uninviting. Breakfast used to be outstanding and well worth the stay. Now, although it was plentiful, the omelettes, made fro scratch taste watered down as does the coffee. Trash receptacles broken. Room overcrowded.

"Kenwood Best Western offers great value"

5
31/10/2015

The Best Western Hannaford Inn is an intimate hotel convenient to I-71 in Kenwood, only 12 miles from Downtown Cincinnati. It offers the basics done well. The rooms are very clean and updated. The staff is friendly and breakfast has good variety. I would recommend to those who prefer value for the dollar more than fancy amenities.

"Great location, but just OK....."

3
30/10/2015

My husband and I stayed at this hotel for 3 days. The pro's of this place is that it is located close to just about everything. Google map gave us certain distances and times, but every where we went, seemed shorter than what we googled online. We went to Jungle Jim's, Hyde Park, Finley Market (which is very close to the Horse Shoe Casino), Smale River Front, Spring Grove Cemetery, etc. It is also right smack across the street from the Kenwood Mall, which is one of the better malls I have been to. If you visit Smale, definitely take the walk across the bridge to Newport. It seems like a long walk, but looks can be deceiving. It wasn't that long. Customer service of the front desk staff : Ehhhh... when we checked in, the guy there was very helpful and even went up to our room to make sure it was cleaned properly. He checked drawers, etc. After him, the rest was not very customer service friendly. They barely said, "Hi" or acknowledged us and there is no way of missing them since, they are located right immediately when you walk in the door. Cleanliness : The carpet was stained and the room and decor was out-dated, however, it wasn't what I would call "dirty." It was clean, but since it was old, it just didn't have that crisp nice look, but was far from dirty. Bedding : OH MY GOD, MY BACK!!! The mattress is extremely old. It sunk in the middle. Honestly, it felt like just springs and they put a topping on it versus an actual mattress. No matter how many blankets and whatever thin topping you put on it, you know and feel just how old the mattress is. There is no getting a comfortable night's rest. If they do any upgrades to the hotel, the beds should be first. I am not exaggerating. The bed is extremely old and uncomfortable and it sags in the middle. So if you want to get some rest, this is not the place. Especially for the cost. Breakfast : Good. One of the better breakfasts that I have seen. The omelet was good and it didn't take very long to make. The lady making it was VERY friendly and helpful and she even brought the omelet to an older gentleman so he didn't have to get up. The other folks there during breakfast was not very customer service. They just went about their way doing whatever they needed to do with minimal smile or whatever. Overall, the hotel was OK. It was older, but clean and it is centrally located where we liked. Will we stay here again? Unfortunately, no. Due to how uncomfortable the bedding is. Yes.. it was really that uncomfortable.

"College Weekend- Xavier"

5
26/10/2015

Great location, close to mall. The room was great, front desk was very professional, hotel was clean and the complimentary breakfast was nice. I will return for sure! We did not experience any noise, the only thing we didn't like were the overstuffed & hard pillows on the bed....I'm sure a few people out there love hard pillows though!

"Great hotel near attractions"

4
25/10/2015

Stayed here for 3 nights while visiting with family in Cincinnati. Hotel staff friendly and helpful, the room (double queen) was clean and spacious. Small fridge, microwave, toaster, coffee maker and variety of kitchen items are useful. Sofabed option nice if needed. Daily breakfast is great value, with cooked to order omelets, waffles, fruit, toast, bagels, pastries, cereal and good coffee. Hotel was very busy on Friday and Saturday, but quieter Sunday and Monday. Located right off 71, easy to get to downtown Cincinnati attractions and universities, as well as proximity to Kenwood shopping mall and restaurants. Definitely will stay again!

"Best Western Plus Hannaford Cincinnati"

4
22/10/2015

I have stayed at this hotel several times when in Cincinnati for business. Location is very good. There are many nice restaurants and shopping near by. The hotel was clean and the staff very friendly. Breakfast is good. Would definitely stay there again.

"Fabulous staff! Large suites! Great value!"

4
21/10/2015

I must start by saying that I do not typically stay in Best Western properties. Perhaps I've grown a bit snobby after a couple of years of intense work travel. However, after my usual nationally-branded hotels were not available in this market, I came to Trip Advisor to find another option. The great ratings of this hotel convinced me to change it up. This property is off of Highway 71, southeast of Cincinnati. It is close to many great stores and restaurants. The suites are incredibly spacious! It would be great for couples, families, or business travelers on a long stay.The décor is cozy. But, what really stands out to a regular business traveler like me is the fabulous staff. I've interacted with two front desk staffers who were both very sharp, genuinely kind, and helpful. This hotel is a great value for the rates that they charge.

"Great room for great price"

4
16/10/2015

We stayed here while visiting our daughter in Madeira this past week. Big spacious room. Great location. Great rate! This is where we will stay from now on when we visit in Kenwood area! They also have very good breakfast in morning

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Rick C, Thank you for the review. As a level 6 Contributor your review is very important to us. Knowing that you have traveled and reviewed a lot of hotels, it gives us great pleasure that you scored our hotel with a 4. I am happy that you enjoyed the location and found it to be a great room for the price. Thanks again for the review and for choosing to stay with us when you are in the Kenwood area!

"Great Value for the money"

4
14/10/2015

I was surprisingly pleased with the appearance of this hotel. Checking in and out was an easy process and when I entered my room I was very happy with it's appearance; the furniture was modern and the bathroom seemed to have been recently renovated. Included in the room was a love seat, and a kitchenette (including dishes, cutlery, microwave and refrigerator).

"Great Hotel"

5
13/10/2015

This is one of the best Best Western I've stayed at. Best Breakfast you'll find at a hotel. Beds were to die for. The hotel was very clean, the excellent staff. I will definitely be back to this hotel, when I see another Bengals game.

"Good place to stay"

4
10/10/2015

although the décor is dark and somewhat dated, the hotel is clean, the staff is courteous, pleasant and helpful. The king suites and king exec suites are both comfortable. The TV in the sitting area of the king suite is much better positioned to be enjoyed than the one in the king exec. The b'fast is really good--an omelet bar for freshly made eggs, really good breads and bakery items. No fresh oatmeal but packets available. Pillows not the greatest--foam so not always comfy.

"Great service!"

5
05/10/2015

Very welcoming and helpful staff upon arrival. Room was spacious, clean and quiet. Housekeeping very friendly. Breakfast was delicious and had enough options to satisfy everyone in our family and the women working the breakfast station were cheerful and appeared to take great pride in their area. When we discovered that the hairdryer was missing from our room, the front desk and housekeeping worked together to have one to us in under 5 minutes. Incredible customer service. We will definitely book future stays at this hotel.

"Great Room for the value"

5
01/10/2015

Didn't have enough time to enjoy all of the amenities. Spacious room, with fridge, microwave, all the dishes, glasses and silverware that you would need. We were able to visit with friends with the separate bedroom and sitting area. Would definitely go back again. I would not even bother looking to see if there is anything better. You would not be able to top it for the comfort and value.

"Best stay!"

5
18/09/2015

My boyfriend went to stay at Best Western to celebrate our anniversary! It was GREAT! When we arrived they told us that our suite was upgraded to King (which was awesome) free of charge... We loved the continental breakfast. The hotel is was really clean and the employees were really warm, and inviting. Loved it!

"great place to stay"

5
17/09/2015

The property is very clean, and they serve a great breakfast with made to order omelets! Wow! All the staff are over the top! helpful, friendly and courteous. This was my second stay there and would stay there again!

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear Ron R, Thank you so much for the wonderful review! I am pleased to hear you found our property very clean and that you enjoyed breakfast. Our staff really does go above and beyond what is expected of them. We look forward to seeing you again soon!

"Meh"

3
11/09/2015

We totally passed the hotel. It was not marked very well. The parking lot has issues. There is only one way to enter and exit. They do not have a pull up to the door drive around thing. You have to park on the side so it doesn't leave all the room in the world when people are parking there as well. We pulled around back and I think cars were in spots that they should not have been in. We were blocked in at one point and had to back out and around the thing. Just seemed kind of fire-hazardy to me. At one point we wondered if were were evening going to get a parking spot. The pool was not even attached to the hotel. It was around back behind the parking lot. Very odd. The elevator was very slow and made sketchy noises. We chose not to eat breakfast there. Did not sleep the best. The pillow was way to fat to lay my head comfortably on. I had the room set below 70 but it still didn't seem that cool. The toilet paper was way behind the toilet which made it very akward. You could only pull with one hand which made it so you had to get alot of extra paper-and not purposefully.

Yvonne P, Front Office Manager at BEST WESTERN PLUS Hannaford Inn & Suites, responded to this review
Dear nanccakes, Thank you for taking the time to write a review of your stay. I am sorry to hear you were disappointed with your time spent here at Best Western Plus Hannaford Inn & Suites. We hope it does not prevent you from giving us another chance at meeting and exceeding your expectations if you are ever in the area.