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Carlisle Station Hotel, Sure Hotel Collection by BW, Carlisle

Court Square, CA1 QQY, Carlisle, Great Britain - See on a map
Carlisle Station Hotel, Sure Hotel Collection by BW - Carlisle grounds and hotel The Carlisle Station Hotel, Sure Hotel Collection by BW is ideally located in the center of Carlisle. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The elegant Carlisle Station Hotel, Sure Hotel Collection by Best Western is superbly located in the city's historic Court Square, just steps from the railway station next door. This striking Victorian building is brought up to date with its contemporary interiors and mood lighting, making it one of the most sought-after places to stay in Cumbria's only city. If you're arriving by car, we offer onsite parking – something of a rarity for a city center hotel in Carlisle. The hotel is an ideal base if you want to combine a city break with a trip to the Lake District to explore its beautiful landscapes and enjoy exhilarating walks and water sports. You can even hop across the border to Scotland, taking in two countries in one day, while a visit to Hadrian's Wall is not to be missed. In the city itself, uncover the turbulent past of the 900-year-old Carlisle Castle, catch a show at The Sands Centre or enjoy a flutter on the horses at Carlisle Racecourse. Our Victorian Ballroom is a stunning space to hold a conference, exhibition, celebration or event and, for those staying overnight, we've tried to make our accommodation as comfortable as possible. With 70 bedrooms all offering superfast Wi-Fi, a flat-screen TV and 24-hour room service, both business and leisure will be a pleasure when you spend time with us.

Sure Hotel Collection

Carlisle Station Hotel, by BW

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Hotel advantages

  • Catering Services
    Catering Services
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 1609 guest reviews
NOTE ISSUED
Excellent
462
Very Good
401
Average
332
Poor
208
Terrible
206
REFER TO NOTICE
Business Business
339
Couples Couples
672
Family Family
174
Friends getaway Friends getaway
207
Solo travel Solo travel
80
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"No Frills"

3
RobbieWynn1576, Stockport, United Kingdom 12/06/2021

I was staying for just one night. At present the hotel needs some investment in the rooms, but as we are still under restrictions, I would hope that the company will be doing it in the future. It's right next to the station. The room I was in needs a good revamp, especially the shower which 8 abandoned in favour of using the bathroom sink to wash. It was noisy outside too, but that's not the hotels fault, but when visiting to be aware of. Happy to stay again in the future, as mentioned, let's hope a good revamp inside is on the cards.

"Bloody AWFUL!!"

1
User 09/06/2021

I have recently just stayed here one night and it was shocking to say the least. From downstairs it looks quite classy and elegant but once you've gone up the lift its completely the opposite. The smelly corridors and the shaky lift. The locks on the door you need to be like mind reading to know which way the key is meant to go in, each time wouldn't let us open the door. When we got in i soon realised the room was very basic. That wasn't a bad thing because it was just for the night. After looking around the room there was chips out of the bath tub, stains in the sheets and a lot of damage on the ceiling with damp i think as the ceiling was peeling away. We pushed all these things aside as it was just for the one night. Then we went to sleep to be woken up at 6am with lots of noise outside our window at 6am and lasted a couple of hours. The staff never told us when we arriving about what time the room needed to be back until we looked at the piece of paper in the room saying 10am. The staff didnt give out the right amount of information and expected us to read it from a leaflet in the room that was hidden away. Looks a lovely hotel on the outside and ground floor but the rooms were a nightmare to say the least.

"what has happened to best western quality?"

1
J2045VMchrisb, Market Drayton, United Kingdom 04/06/2021

hotel looks ok from outside, thought the staff where pleasant on arrival, but turns out they never gave full information on parking, said their carpark was full that would have cost £10 for the night, but the rail/ public was £12 per night, never said if you in there over 12hrs it's £24, the room was tired frayed carpets, dirty windows, Towels i think have been in use since 1977, you can hear shower from adjoining rooms,. only paper cups, bathroom cleanliness needs addressing, Tv not fully working, in my experience i would say more like an DHSS hostel, than a travellers hotel, unless you desperate, steer clear, take the Mrs there if you want a divorce as she will if you took her here for a romantic break, On the plus some great restaurants near by Italian was fab

"Solid base, nice team, keenly priced"

4
WiskersMidlandsUK, Midlands UK 01/06/2021

Very pleased with our (affordable) 4 night stay. Room 222 had a double aspect so nice & light. It's smack in the city centre so expect a bit of city sound. Staff here have done their very best during a difficult time. Cheerful breakfast team and reception team. Bar was open which was useful. Rooms not serviced during Covid but anything needed was delivered on request, so this was not a bother. Decor a little tired but it's an older hotel and has a bit of ‘character'. Location was perfect for city exploration and travel links. Thanks.

"Not worth the money"

3
cath034, scotland 30/05/2021

Just got back from spending two nights at this hotel and I'm afraid I have to echo the other reviews on just how run down this hotel is.The room was certainly spacious and clean but I'm afraid the condition of the fixtures and fittings left a lot to be desired,the windows are actually a disgrace and I'm surprised in this day and age they even pass a health and safety inspection.They have removed all telephones from the rooms(so the information in the room said)and there's a mobile number provided for you to call should you need anything,I called twice and it went straight to voicemail so I then sent a text to ask if we could please have toilet paper but needless to say it never appeared,we got some on our way out off the cleaner.They aren't servicing the rooms due to limiting the people going in and out of the rooms due to Covid so there was a note pushed under the door where if you required anything you had to tick which and return it to reception by 10am.The standard of this hotel certainly does not reflect the cost and I'm actually surprised that this belonged to the hallmark chain at one time.We wouldn't return.

"Price reflects accomodation. Cheap bed for a quick stay. "

2
MrM089, Castlederg, United Kingdom 29/05/2021

I had booked 2 nights for a business trip to Carlisle. This hotel is well located but it isnt in great shape. They also dont answer the telephone. The interior is very dated and the upper rooms arent great. Cheap but it still below par. The rooms are dated but clean. The towels in my room had holes in them. It also takes a long time to get hot water to the shower or taps. 4/10 overall

"DIGUSTING, DIRTY WITH RUDE STAFF"

1
Steviefox69, Batley, United Kingdom 29/05/2021

First impression of this hotel didn't bode well. They rang me the day of arrival but I couldn't answer. I called back when I could saying I was returning they're call just said “no we didn't ring you” and put the phone down without even a goodbye! Upon arriving we couldn't be sure we were in the right place as there was no actual proper signage outside the hotel. Check in was very slow despite there being two receptionists and we had to listen to one of them talking very condescendingly to an older gent in front of us who's room key didn't unlock his door accusing him of not knowing how to do it. I went to the toilet in the reception area, there were white footprints all over the floor and the light was flashing like the bulb was going. By this time I was dreading seeing the room. We went to our room through dirty corridors and it was dark, dinghy and the furniture was that old that the veneer was peeling off it. The double bed was two singles pushed together with two duvets and a gap appeared between we got in. The bathroom wouldn't have been out of place in a museum of the 70's and our window overlooked a sort of wall, although we couldn't see out of it very well as that too obviously hadn't been cleaned since the 70's. We stayed in the room ten mins and left to go out for food. Would've left permanently but being bank holiday weekend everywhere nearby was full. We returned back and after an hour or so around midnight we decided to go outside the hotel for a cigarette. Unfortunately ten mins later we found we couldn't get back into the hotel. There was nothing to open the door with our keycard, the bell for service didn't work either, there was a keypad but we had no information on what the code was. We could see reception and there was someone there so we knocked but he either couldn't hear us or ignored us, the latter I think is true because another member of staff walking past did see us and looked straight at us and walked straight back off (longish silvery hair) ! Eventually a young lad did see us and opened the door and then proceeded to berate us telling us we should've used the code in our Welcome pack and again just walked off. The same Welcome pack we never received and having checked in our room when we got back up wasn't in there either! I've never known a hotel not having the key system work from outside in this day and age and I stay in plenty of them. The next morning after a pretty bad nights sleep we went to make a coffee to find that in the unsightly plastic bag next to the kettle was no coffee, we had milk and sugar but nothing to go with it. Upon checking out we were dealt with by another rude member of staff who didn't even attempt to ask if we'd enjoyed our stay (I'm guessing because he would've known the answer). He talked down to my partner about the car park system. This place is an absolute joke, rooms falling to bits, corridors dirty, staff rude and condescending. . I felt like I'd walked into a comedy programme. Reviews here are always answered with “we're due to have a refurb” well this refurb has been in the pipeline for a couple of years now. The best refurb for this place would be burning it down!

"Lockdown Breakout Stay"

5
TimBuzz, West Yorkshire, United Kingdom 25/05/2021

Never been to Carlisle before and as our first post lockdown break we were really looking forward to it. Came on the Train from Leeds and straight outside the Station is the Hotel, we were early but the room was ready so we were allowed to check in at around 2 pm, excellent! Carlisle is a small city and everything is in walking distance from the Hotel, some great Pubs and Restaurants all in all a fantastic trip.

"Faded Grandeur"

3
beeza1, Falkirk, United Kingdom 04/05/2020

We stayed here using an Itison voucher.  I suspect this hotel used to be quite grand, but needs a facelift now.  The room was very old fashioned, as was the bathroom.  We had a meal included in our deal and it was ok but nothing special.  Very convenient for the train station and city centre, but certainly nothing to write home about.

"Great stay for a night in Carlisle after a show!"

4
Jon R, Workington, United Kingdom 15/03/2020

The room we stayed in was very nice, clean, spacious and had nice amenities and accessories. Good breakfast in the morning served fresh and hot and the staff were all very friendly helpful! Lovely Bar/lounge area and nice dinning room too. Only negative was the bar closed at 11 pm and we would have liked to stop for a few drinks after the show we attended.

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