Room 1
Room 2
Room 3
Promotion code

Best Western Plus Hotel & Conference Center, Baltimore

5625 O'Donnell Street, 21224-4630, Baltimore, United States - See on a map
Best Western Plus Hotel & Conference Center - Hotel Exterior at Night The Best Western Plus Hotel & Conference Center is ideally located in the center of Baltimore. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Hotel & Conference Center! For guests visiting Johns Hopkins Hospital nearby, our Baltimore hotel location provides them with a quick and easy commute. There's free parking and a complimentary scheduled shuttle. Please be advised that our shuttle is not wheelchair accessible. Our Front Desk will be happy to refer you to a local company offering these services. A number of our Baltimore hotel guests stay with us before setting sail at the Maryland Port & Cruise Terminal, while others are in town for an event at the downtown Baltimore Convention Center. The Baltimore Inner Harbor is just minutes away and our I-95 location makes us a favorite for guests looking for convenience and a great value. The National Aquarium in Baltimore is a must for many of our Baltimore hotel guests, but for others a stroll around the brick promenade at the Inner Harbor is in order. From checking out a game of the Baltimore Orioles to simply shopping, dining and sightseeing, there's always something happening nearby. We're a full service conference, catering and meeting facility, easily accessible off of I-95 and ideal for your big event. There's free parking and a complimentary scheduled shuttle. Just minutes from downtown Baltimore, business travelers find it easy to commute and get to those meetings. If you're with Holabird Industrial Park, port and shipping companies or hospital and pharmaceutical companies, you'll be in good company. Those are just a few of the regular guests at our Baltimore hotel. With upgraded bedding, plenty of space and well-appointed rooms, relaxing is a breeze, whether you need some down time between your work schedules or have a busy sightseeing itinerary. If our friendly staff can help make your trip better in any way, just let us know. Book a room at Best Western Plus Hotel & Conference Center today for a great rate! Welcome to Best Western! Offering free breakfast buffet, parking, electric car charger, Johns Hopkins discount and park and cruise package

Best Western Plus

Hotel & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 1622 guest reviews
NOTE ISSUED
Excellent
595
Very Good
471
Average
254
Poor
151
Terrible
151
REFER TO NOTICE
Business Business
314
Couples Couples
375
Family Family
593
Friends getaway Friends getaway
157
Solo travel Solo travel
89
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"over night stay"

4
dunnritecarpet, North Carolina 13/09/2020

we had a review berore but the vp of hotel made allok he called 4x and refunded our night verry nice guy he can not help what goes on at night him said and kelly fixed things for me thank you for careing

"Always a pleasant stay"

4
goodhench, Phillipsburg, New Jersey 03/09/2020

I stayed here the other night for the first time in months and it was as pleasant as always. The room was clean. The staff was friendly. I used their exercise facility for the first time and it was awesome.

Janet Campbell, General Manager at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your hotel stay in Baltimore. The fact that you are a "repeat" guest says a lot and we are happy to hear you enjoyed your stay. We appreciate you taking the time to share your experience on TripAdvisor and look forward to seeing you again the next time you are in the area.

"Not very relaxing on John's Hopkins floor"

3
Catmomsheri2, Cumberland, Maryland 27/07/2020

The beds were too soft to be comfortable, especially after surgery. The noise & activities from drunk, late-night guests was disturbing. They shouldn't have been allowed on a hospital-dedicated floor. Other than those problems the stay was pretty good

"Good team members, Poor property"

2
Dawn M, Lubbock, Texas 27/07/2020

The front desk team members were very polite and tried to be helpful. The property did not meet my standards for a Best Western Plus. Hallways and common areas were dirty and smelled of smoke. Rooms (I had 3 in one night in order to get a working AC) had very stained carpet and outdated decor. The bed was comfortable and the water pressure was good in the shower. None of the other guests were wearing masks in common areas, even though it was posted that they were required. I felt that the staff did not have the authority to enforce this. It would have made me feel more comfortable since there was also no social distancing going on. I personally would not recommend this hotel based on the BW Plus banner.

"Baltimore Best Western Plus Stay"

5
Kip C, Wooster, United States 13/07/2020

Outstanding customer service, convenient location, free use of internet, and very clean rooms and lobby with an economic price make this Best Western Plus an excellent choice and value for any Baltimore visit.

"Great hotel and staff"

4
User 22/06/2020

The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, especially the beautiful lady, Miss Afef that she was so polite and helpful as she speaks French and that was really helpful for my French husband and daughter, the location was very convenient for getting around and many activities. If we were to travel to Maryland again, we would definitely stay there again .

"A true sample of excellent hospitality"

5
User 19/06/2020

Excellent hotel with excellent location ,extremely clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff Afef ,she makes our trip more interesting with her advices & tips about the city ,supermarket ,shops,restaurants bars are within walking distance. Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again Afef for going just that little step extra for the guests!!!

"Outstanding"

5
User 17/06/2020

Room and services as well as the accommodation is great. Staff are all abiding by the precautionary measures for covid 19. I commend all staff specifically all staff in charge of food and in the front desk. Ms. AFEF thank you very much! i really appreciate your service and character.

"Best western Hotel O Donnell Street"

5
HNGSR, Virginia Beach, Virginia 15/05/2020

If you are ever looking for a clean well maintained hotel while in Baltimore then this by far top notch and my wife and I highly recommend it. Each time we are in Baltimore Maryland for a cruise we make arrangement to stay at this hotel. They offer park and go and breakfast all in this one rate. We like to to arrive a day or so early relax and get a fresh start the next day. The rooms are clean and comfortable as is the interior and exterior of the hotel. Make this your hotel you will enjoy your stay.

"4/27/20"

5
User 27/04/2020

Anna, your front desk associate, served me with her kindness, very polite. I asked her if she could print a document that I needed to complete for my employment with Amazon. She gave me her email, at the front desk, to forward a document for me to complete. She gave the document so that I could complete the necessary information needed. She saved the day. Please give her recognition for this excellent customer service. Sincerely Michael Weise

"Great Rooms"

5
User 23/04/2020

We had multiple family members come from multiple different states. This was a great stay and everyone agreed they were pleased with everything! The beds were always clean and the towels were fresh. We had no problems and they people were very helpful and friendly.

"Amazing time!"

5
User 22/04/2020

I visited here with my family and it was a lovely time. We stayed here for two nights while we were visiting family in the area and the rooms were very clean and the service was excellent (even when I asked for 6 more pillows). Next time I visit my family I'll definitely stay here again.

"Short Baltimore trip"

4
User 09/03/2020

Short trip to Baltimore for a personal reason and I stayed two nights at Best Western. I have been coming here for past 5 years and am very pleased with their hotel and restaurant. Room accomodations are very good and their restaurant offers a great selection of foods.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your kind review AND your repeat business. That means a lot to us and we look forward to seeing you again the next time you are in Baltimore.

"unreliable shuttle/staff that lies to guests"

2
Jefflaur, Muncy, Pennsylvania 07/03/2020

First room we were given was supposed to be NON-SMOKING; smelled like a smoke chamber. We called the front desk and they gave us another room. The staff member that brought up our new room card agreed w/ us on the smoky smell. The next day we used the complimentary shuttle to the Inner Harbor area, Baltimore, MD. When we called the hotel for the return shuttle, at 2:30 pm, they told us to be at the pickup spot at 3:30. No problem, we grabbed a snack and took our time. We arrived at the PU spot at 3:20 and we waited, and waited and finally called the hotel back at 3:45 and was toldthat the driver was on his way. So we waited until 4pm; Called back again and was told that the driver was just now setting out to come pick us up. We cancelled and took a $17.00 Lyft ride back. Once at the hotel, we requested to speak with a mgr. and s/w Dawn. She heard our story and stated she would take the amount off of bill. However not before she told us that the driver was NEVER on his way but had gone downtown to pick someone else up. In other words we were lied to. this was a 40 minute wait in Baltimore in February in the 30 degree range. Oh i should also mention that the money promised to us for the Lyft ride was no refunded to us until AFTER returning fro an 8 day cruise AND calling the hotel on our return on 3/7/20.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the mix-up with your shuttle transportation. Please know this will be discussed with our Front Office Manager as well as the Shuttle Supervisor to better understand what went wrong. Our entire hotel is designated smoke-free and we offer a smoking area outside. Unfortunately, there are guests that choose to smoke in a room and they are charged a $150 cleaning fee as the room then needs to be deep cleaned and fumigated. Thank you for taking the time to share your experience with us. We hope you will give us another chance the next time you are cruising out of Baltimore.

"Work visit"

5
guscooksey57, Sacramento, California 07/03/2020

Older hotel with outstanding employees. The restaurant is first class. i had the best cream of crab soup ever. Every meal was a dining experience. Our server Angel is awesome. I would go back just to see her

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for mentioning our "outstanding staff" in your review. They work hard an appreciate the recognition, especially Angel. We look forward to seeing you again the next time you are in the area.

"Would not stay again"

2
User 02/03/2020

200 characters isn't enough to list all the issues with this hotel and staff. From start to finish. The hotel was chosen for us for a cruise wedding. When booking our room and trying to establish same day transport to and from the port they were less than helpful. I mean ok I get it, you only go there at specific times. But I'm coming in from out of town. Could you help me find a taxi!?!? When checking in, we were handed our room key with a smile. That's it. No, go this way to elevators, WiFi password Is this. Nothing. But hey. I'm a smart girl. We find our room, and an animal cracker left from who knows!? The previous guest, maybe the one before them. Never solved that mystery. Our heat/ac unit was loud, just loud, but at least it worked, unlike the television. We called once, twice, third times a charm. Too bad it wasn't fixed until the next afternoon. Do I need to go on? I'll leave it with this thought....I'll bet that anima cookie is still there!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for the problems you incurred during your stay. I will meet with our Front Desk Manager, Executive Housekeeper and Maintenance Supervisor to address each issue. We appreciate you taking the time to share your experience and hope you will consider staying with us the next time you are in the area.

"Great value"

5
User 01/03/2020

Stayed overnight as part of the cruise package. The staff were very friendly. The rooms were clean . The breakfast was very good. Overall great place and the cruise package is overnight and park for the duration of your cruise with shuttle bus to and from the cruise port for one price

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We're happy to hear you found our "Park N' Cruise" package to be a great value and we look forward to seeing you again the next time you are cruising out of Baltimore. Thank you for your review.

"Dream 1st Birthday Party"

5
User 27/02/2020

This past Saturday, February the 21st, we hosted a birthday get together for family and friend in celebration of our sweet daughter turning 1 year old. We rented out the Fort McHenry room and it was a perfect size for the number of guests we had, somewhere around 50. The room was clean and set up nicely and the buffet style food selection was presented hot and ready for all our guests. We were even able to bring some food we had made ourselves and they provided the chaffing dishes to keep them warm and ready to be eaten. The woman who was keeping an eye on our party was polite and prompt with all of the things she was charged with. We were allowed to come in the day before to set up personal decorations for the event which made the day of much less stressful. All in all the experience was exactly what we were looking for and I would be hard pressed to find a complaint.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your daughter's birthday party. From booking the event to setting the room and serving the food, our team works hard to provide all of our event guests with excellent service. Thank you for your five star review.

"Never stay again!"

1
User 24/02/2020

Toilet back up and when they came and fix it they walked out with dirty plunger dripping all over the floor. The A/C Heater did not work. The room was very very warm and could never get it to cool off. There was a dog tied up in a neighbors yard that was barking all night. (I know that was out of BW control but just added to the terrible experience)

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you had while staying with us. We take your comments very seriously and will discuss these issues with our Maintenance Supervisor. We will also work on tracking down the neighbor with the dog to see if anything can be done. Thank you for your review.

"Amazing"

5
User 18/02/2020

Came there for a weekend getaway, and I must say the staff was amazing and very attentive. I was greeted with a smile very welcoming. Rooms were clean, and the price was very reasonable. I would definitely stay there again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus for your weekend getaway and happy to hear you enjoyed your stay. Thank you for your "Amazing" review!

"Stay in February"

5
User 18/02/2020

wonderful family trip clean & spacious suite would recommend to other families traveling,friendly environment,and restaurants close by.convenient as hotel is right off of highway.please check this hotel out you womt regret it!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We know our guests have many choices for hotels in Baltimore, so we're happy to chose to stay with us for your family trip. We look forward to seeing you again the next time you are in the area. Thank you for your review.

"Great staff"

4
User 18/02/2020

From the moment i walked in everyone was so friendly & welcoming wonderful hotel with great staff.I would definitely recommend if your coming to the baltimore area this is the place to stay they go above & beyond for you.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We do work hard to ensure all of our guests a positive experience, so thank you for choosing to stay with us and thank you for your review.

"Babyshower"

5
User 16/02/2020

I love the venue set up!! I couldn't asked for more! They asked us the colors and decor ration we needed. By the time we got there, the decorations and the table set up was more than I asked for. The team definitely made the event memorable!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your baby shower. We look forward to seeing you again.

"Friendly staffs and comfortable stay!"

5
User 11/02/2020

Perfect place to stay. Staffs are friendly and will go above and beyond to meet your needs. However, parking is limited. It is worth the money though! Will definately come back if I happen to visit Baltimote again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for recognizing our hard working staff in your review. We are working to improve the parking on and appreciate your input and your review.

"Great staff and shuttle service"

5
User 11/02/2020

Staff were very friendly and accommodating throughout my stay. I was able to do an early check-in and use the shuttle back and forth to visit Johns Hopkins Hospital. A very reasonable price. I would highly recommend this to a friend.

"Satisfied! Highly recommend!"

5
User 11/02/2020

I had a great stay with my family. The staff was very nice and accomodating. Great room and service. The food was good and plentiful. They had a nice manager reception. Excellent hospitality. I will definitely stay again, and would highly recommend this hotel to everyone.

"Best place I've ever stayed at in Baltimore."

5
Pittsburgh_paJudy, Pittsburgh, pa 11/02/2020

I've stayed at a few different properties in Baltimore. I have family and friends there. This place is the best. The rooms are large and have refrigerators, microwave, lots of electronical outlets, large TV. Bathroom was They have breakfast included. Also when I had a relative in John Hopkins hospital last year they have a free shuttle. It also takes you other places. The workers were helpful and nice. The problem I had was the bottom of the bathtub. It was slippery and I had to put the floor mat in to stop the slipping. Also the water pressure was the best and it took a long time to heat up. I also found the bed to be too soft but that is a personal option.

"Excellent stays while at John Hopkins Medical Center..."

5
elissejo, Landgraff, West Virginia 11/02/2020

We stayed at this Best Western Plus Hotel & Conference Center many times while at John Hopkins Medical Center, and it is excellent, and the service has been great. It is our hotel of choice in the area and we highly recommend it.

"This property is needs an upgrade, stat."

2
agrutman, Bakersfield, California 06/02/2020

The entire hotel appears dated. The room showed signs of patch work repairs instead of routine maintenance. The door bolt wouldn't latch because the door was misaligned. 2 of 3 plumbing fixtures were leaking, carpet showed signs of gum or something gum like in multiple locations. The ironing board was dirty and the heater unit runs constantly, even after reaching its set point. Internet was good though, so at least they have that going for them...

"This is not a hotel where you hang out"

2
Prof-Dr-G, Virginia 30/01/2020

You exit I-95 at 10 PM, you sleep real quick, and then you re-enter I-95 at 6 AM, and you keep going. The hotel is old and dingy, the front desk staff was great, and you can rest assured that the security guards have your back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, I would like to apologize for not exceeding your expectations during your stay. We have a wonderful Security team who take great care of our guests during their stay with us. We look forward to welcoming you back the next time you are in the area.

"Medical Trip"

5
stevefoltz, Palmyra, Pennsylvania 28/01/2020

My wife had surgery at Johns Hopkins Hospital. Hotel was wonderful. Free shuttle to and from the hospital was tremendously helpful. We couldn't have stayed at a better place for the cost which was very reasonable.

"Pleasant"

5
User 23/01/2020

Had to come to Baltimore to visit a sick family member at John Hopkins and the hospital gave this hotel as a stay option. The rate was great especially with all they offered. Parking was the best seeing as we could take the free shuttle to the hospital and use it whenever. As long as we called to schedule it, we had no issues. The front desk team was very helpful and kind. Joseph, Dawn, and Raynell really know their jobs and you can tell they care about us. We didn't feel weird asking them about anything. I can honestly say they made our stay easier with my pregnant wife needing tons of pillows just to fall asleep. The running joke was we were building a fort in our room LOL. We'll definitely use this hotel again!

"Nice and simple!"

5
User 13/01/2020

Came to go to the comedy show and decided to stay the night. The rooms and staff are nice but parking is a mess. Was glad the manager came out to find us a parking space even though it was in the back lot. She even waited for us to walk around. Security for the comedy club is a bit rude but lucky the security for the hotel showed us where to go to get our tickets. The Safari club was nice but gets crowded with people waiting for the show to start. Honestly the best decision was to just stay at the hotel cause we were tired after all was said and done. Breakfast in the morning was okay but it was also free so I won't complain.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Now that you see how convenient it is to stay at the hotel when attending the Comedy Factory, we hope you will stay with us again. Thank you for your five star review!

"Great stay!"

5
User 12/01/2020

Read a couple reviews and wasn't to happy that my company placed me here, but I was surprised of the warm welcome I had when walking in. Every employee spoke to me as I went past them and I didn't feel weird by it at all. Check in was great with Dawn's help. My company forgot to mention the deposit, but she spoke with them and got permission to use their card to pay for it instead of me. In all my years traveling no one has ever gone on my behalf have like she did. My room was nice and clean but I more like a modern room then the traditional type. Dinner was good and I liked the fact that I could take dessert and my drink to go. I did get to use the fitness room, and will say it gets kinda muggy, but all the equipment was clean so no big deal. Hope this helps!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice t hear that Dawn went above and beyond to get you checked in and your payment issues resolved. Our staff works hard to provide our guests with excellent customer service so it's nice to hear that mission was accomplished both at the Front Desk and Tradewinds Restaurant. Thank you for your review.

"Event"

5
User 11/01/2020

I attended a work event at Best Western and was extremely pleased with the the hotel and staff that took care of us. Michelle Schriefer made sure everything ran smoothly, the hotel was clean, and things could not have been more perfect.

"Very Nice Hotel, Staff & Surroundings"

5
User 10/01/2020

Stayed twice in 2019. Very pleasant/nice Staff, nice rooms, restaurant and very convenient to places to visit/explore. I will stay here again definitely. Thank you Staff for the very nice stays so far and keep up the great job!!!

"Family Reunion"

5
User 10/01/2020

We stayed at the Best Western for our family reunion in October. The hotel was very nice! The staff was helpful and we worked with Michelle to put everything together. She was very professional and made everything run smoothly! The front desk staff was friendly and the breakfast was excellent! We will definitely be back!

"Best Hotel in Baltimore! Friendly Staff"

5
gonefishing_m, New York City, New York 09/01/2020

This hotel has the BEST customer service ever! Everyone was just very helpful and friendly. We enjoyed the hot breakfast, the pool and the free shuttle to Inner Harbor. The hotel was big and beautiful. They even have the Comedy Factory and Safari Grill & Game Lodge in the premises. We will definitely stay at the Best Western Plus next time we are in Baltimore. I highly recommend this hotel.

"Michelle was amazing"

5
User 09/01/2020

I hosted an event at the venue located at this facility. I worked with a girl name Michelle. I have to say this was the easiest event I have ever planned in my life. That's because Michelle did practically EVERYTHING for me. From the beginning to the end, Michelle was fantastic. The customer service, friendliness, and knowledge that Michelle provided to me was out of this world! Thank you Best Western and thank you Michelle for all of your help.

"No Greater Time"

5
User 08/01/2020

Weekend trip to hang out with friends. We haaaaaaad the BESSSSSTTTTTT time ever. We enjoyed the complimentary breakfast, we especially enjoyed the non pork options for breakfast. We used the complimentary shuttle to the Inner Harbor. We just might make this our annual trip.

"Fun Stay"

5
User 08/01/2020

Service and staff was all excellent. Hotel was very clean and updated. The complimentary breakfast was an well added bonus. Swimming pool was relaxing and clean. The food in the restaurant was very good and service was on point.

"The Gift that Keeps on Giving"

1
F2104UNmariaj, Deltona, Florida 31/12/2019

First we get a room that stinks like someone was just smoking. The front desk was fantastic and change are room immediately. Unfortunately the next room seem fine but when the AC went on it sounded like a semi truck running in place and the shower faucet was closed but wouldn't stop dripping. The staff was great but the hotel needs better maintenance.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the Maintenance issues you incurred during your stay with us. We do our best to deter the smokers from smoking in our non-smoking hotel and apologize for the problem with the room. Please know our Maintenance team is working on replacing and repairing the other issues in the hotel and we hope you will stay with us again the next time you are in the area. Thank you for your review.

"Very friendly staff, well appointed rooms."

4
John-Jodi, Cortland, New York 29/12/2019

Reserve a room before cruising and take part of a package deal of leaving your vehicle at the motel and get a shuttle to and from the motel as well as a free breakfast on the morning of the cruise. Rooms are nice, clean and spacious. When we were there the motel had booked other entertainment venues that took up the parking leaving none for motel guests. When I spoke with the front desk desk staff they had no concern about guests that had already checked in.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us. Please know we are working on a resolution for the parking issues during weekend events in the hotel. It is nice to hear that you enjoyed our "Park N' Cruise" package as well as the rooms and the complimentary breakfast. Thank you for your review.

"Not what it use to be"

2
Karen S, Conway, South Carolina 23/12/2019

We always do the Park and Cruise. The shuttle from the hotel to the port is by KD Elite which is excellent. But this visit there were more things wrong with the hotel than right. To start with only 2 out of the 4 elevators were working when we checked in at 1:20pm. By 6PM, only one elevator was working, with 12 floors and a lot of people with a lot of luggage. The next morning it was still not fixed. The sauna was not working. The bathtub stopper did not work and I had to use a washcloth to plug it so water would stay in the tub. AND the water was not hot, warm at most. The internet was bad. The only pluses: the front desk staff was polite; the on site restaurant is good for dinner and the complementary breakfast was very good.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. Please know we take these issues very seriously and will be discussed with our management team to prevent any re-occurrence of the issues mentioned. Our Sauna unfortunately was closed a few years ago as someone had poured water onto the electrical unit, therefore its an amenity we no longer are able to provide. We are always improving and hope you will consider staying with us again the next time you are in the area for your next cruise. Thank you for your review. Any questions or concerns please do not hesitate to contact us!

"Not worth the price (free breakfast terrible, tv not working, noisy attached room, dirty pool)"

1
Linl0613, Germantown, Maryland 23/12/2019

This hotel was highly disappointing. I would have complained at checkout, the guy didnt even ask how our stay was. The free breakfast was nasty, had to walk to Mcdonalds which was way better. TV didnt work, called front desk and I could tell she was BSing me. Asked me what kind of tv it was and that she would have someone come and fix it. Noone ever came. The room carpet had stains, the door stops were falling off, the bathtub pai t was peeling off. The indoor pool was to open 10 AM per the front desk. The pool never opened until 130 and checkout was 12 which didnt leave much time for our kids to swim. We ended up not even going in the pool...there was a filmy residue floating on top of the water. I couldnt believe this is what we got for the price we paid after driving an hr to stay here to enjoy the harbour with our kids. Never again.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. Please know we take these issues very seriously and will be discussed with our management team to enhance the breakfast experience and the issues mentioned in your review. We are always improving (part of our renovation process that we are undergoing is upgrading our cable/internet provider) which may-have been the case during your stay. We hope you will consider staying with us again the next time you are in the area. Thank you for your review. Any questions or concerns please do not hesitate to contact us!

"park and cruise"

5
bluzzion3, Newport News, Virginia 18/12/2019

The Best Western was a very nice hotel. The continental breakfast was really good, and I was impressed with the variety of breakfast options. The room was clean. They had a gift shop in the lobby for incidentals that you may have forgot to bring and they offered free incidentals that you may have forgotten.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
We re happy to hear how much you enjoyed your stay with us, especially the complimentary breakfast!! Thank you for your kind review. We'll see you again the next time you are in Baltimore.

"Needs major renovation "

2
Wmacetheace, Maryland 17/12/2019

I called and booked a John Hopkins rate. Arrived late evening and was greeted nicely by front desk staff and acknowledged as a Diamond member. I received an upgrade to an executive king room on the 12th floor. Room was very dirty, items falling apart, carpet coming up, air conditioner was very loud, etc. Elevators and hallways were dirty, ceilings with water damage and ceiling tiles missing. Lobby was also outdated. Jacuzzi next to pool was not working and was cold water. Breakfast was standard complementary assortments. I emailed front desk pictures of my room upon checkout. I had to call to make sure a manager has seen them and I am still waiting for a manager to contact me regarding my complaints.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. Please know we take these issues very seriously and will be discussed with our management team.We are always improving and hope you will consider staying with us again the next time you are in the area. Please ask for Mr. Said our GM if your request for a manager to contact you has not been fulfilled. We want to make sure all of our guest are completely satisfied. Any questions or concerns please do not hesitate to contact us! Thank you for your review.

"great stay"

5
User 08/12/2019

took my wife for a little get away and she really loved it! so glad that we stayed there. this was a nice location..and the room had a city view that was spectacular! ...will definitely come again free shuttle was great too!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your getaway. We're glad you liked the location and the free shuttle, not to mention the city view. We appreciate the review and look forward to seeing you the next time you are in Baltimore.

"Good to crash at that's all"

3
User 06/12/2019

The room I was staying in had a leaky tub ...Also when I was taking my shower I noticed a red dot on my curtain which was blood I also flip my mattresses you know to check for bed bugs and there was a huge pee stain on the mattress and they just flipped it over ..... there was dirt on my sheets .. also I specifically told the front desk and put the cart up saying I didn't want any housekeeping and I got back from lunch my bed was made and all my stuff is pushed up against the wall

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. Please know we take these issues very seriously and I will discuss them with our Executive Housekeeper. We are always improving and hope you will consider staying with us again the next time you are in the area. Thank you for your review.

"good family place"

4
User 05/12/2019

staff very friendly and helpful. kids loved the indoor pool. good breakfast selection that was well stocked with plenty of seating. free shuttle to inner harbor & aquarium very convenient for avoiding parking hassels & fee. Hotel offers discount aquarium tickets..

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We cater to a lot of families that appreciate hearing about our amenities. We look forward to seeing you again.

"Everything was perfect!!"

5
User 02/12/2019

No complaints here, room, service, shuttle, breakfast all perfect!!!!! Thank you!!!!!!the shuttle service was the best part! Did not have to deal with the Baltimore traffic, and wear n tear in your vehicle, streets are terrible!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We re happy to hear how much you enjoyed your stay with us, especially the shuttle service. Thank you for your kind review. We'll see you again the next time you are in Baltimore.

"Amazing staff and great options!!!"

5
User 24/11/2019

I can not say enough how awesome this hotel was. We got lost during our trip and we called to ask for help cause our gps was going crazy. I believe her name was Clarrie who answered but she got us over to a manager to help us. Dawn was perfect! Not only did she help me give my husband directions but she also blocked our room as we wanted a king bed but booked a queen. When we finally got out of the traffic from the toll bridge, Christine was there to check us in with such an amazing smile. We got to meet Dawn too. It was a quick check in and full of information even for cruisers. Those two ladies must really enjoy their job as they smiled the whole time. Our room was nice and simple. I called down for more towels and coffee but it didn't take long before the housekeeper guy brought up plenty. The restaurant wasn't packed but with great food it should have been. Pooshawn (I think that's how you spell it) was an awesome bartender and Angel came and checked on us during our meal. We only wish they stayed open later. The hotel does offer a attached club that has games and a dance floor, so we stopped in for a few. It's a nice place even for older couples. Ps they have pac man. Also parking is crowed on weekends so once you park just stay parked. They have a free shuttle that can go down town and even pick you up. All you have to do is ask. We stayed in but just having that option is great. We will definitely be back when we cruise again and hope to see everyone again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you so much for your five star review. We do strive for excellent customer service, so it's nice to see our staff get the recognition they so deserve. We look forward to seeing you again when you cruise out of Baltimore.

"Exactly what we needed"

5
Unclejink, Stittsville, Canada 23/11/2019

Comfortable and clean. The park-and-cruise package was perfect and reasonably priced. Good location and easily accessible. Staff is friendly and professional. Check-in was painless. Shuttle service was spot on. Everything went like clockwork.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We appreciate you pointing out the benefits of our "Park N' Cruise" package and look forward to seeing you again the next time you are cruising out of Baltimore.

"pests"

1
User 18/11/2019

pests in common areas wont stay there again the elevators were not working for 2 days and the power was also out so no internet was traveling on business but was hard to work with no internet also hotel was IN SKETCHY PART OF TOWN TRUCK STOP ACROSS Street hotel still has a pay phone and snacks were behind a glass sliding door for purchases

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We apologize for any inconvenience you incurred during your stay. Please know we are addressing all of the issues you described. The power outage was a planned project with our local power company and we did our best to notify all guests in house that the power would be interrupted for two hours for those two days. We appreciate your input and hope you will consider staying with us again when you are in the area.

"Great experience! Felt just like home"

5
User 17/11/2019

I recently stayed at this hotel with my family. I must say that is was absolutely spectacular. During check in and our entire stay the front desk and other employees gave us everything we needed and any requests were made with speed and accuracy. Must give a shout out to front desk associates Christine and Dawn! I have NEVER met two people more excited and pleased to be at work and assist guests. They made it feel like we were part of a family and we're able to relate with us. Their type of hospitality goes above and beyond anything I've ever seen. We will definitely be returning, even if just for a day trip away from home to visit the city or just use the many amenities that Best Western on O'Donnell street has to offer. Best hotel I've stayed at to date.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you so much for your five star review. It's always nice to hear our staff members mentioned by name when describing the level of service you received. We look forward to seeing you again the next time you are in Baltimore.

"Johns Hopkins Hospital Hospitality"

5
User 16/11/2019

With a special preferred $$ rate AND shuttle service to and from Johns Hopkins, it is a perfect arrangement. Dedicated floor to patients for quiet. Lovely breakfast included each day (well supplied and arranged). We stayed in room 702 which was a little shabby and not updated because the carpet was stained, but the housekeeping was good and the bed comfortable and the room was quiet. If you are a stranger to Baltimore and do not know how to access Hopkins campus, it can be quite difficult. Then you have to pay for parking your auto and walk huge distances to see your medical professionals. With a notice at the desk, you can make your shuttle arrangement appointment (leaving on the hour) and be dropped at the door to your clinic. When time to leave, call and shuttle will return on the half hour. This is a most valuable service - especially if you are ill or having surgery. The fact that the facility is also discounting the room rate for patients is a very good feature. Staff was pleasant and helpful. I do recommend this Best Western to anyone with comparable needs and I appreciate this courtesy.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review pointing out our amenities for Johns Hopkins patients and their families. We appreciate your review and look forward to seeing you again the next time you are in Baltimore.

"Outstanding staff"

5
User 13/11/2019

We have been coming to Baltimore for a few years now for Medical appointments and our place to stay is Best Western on ODonnell street. The Staff is Great and its so gradifying when you walk through the doors and they know your name. They are very accommodating with our needs and its exceptionally clean. Having a restaurant on premises makes it much more appealing to us. We would recommend this to anyone who visits Baltimore.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff appreciates your kind review and your comments concerning our restaurant on premises. Thank you for your recommendation and your review.

"Excellent Hotel off 95 in Baltimore Area"

5
Kennyanvanessa, Morris Plains, New Jersey 10/11/2019

This hotel was highly recommended by fellow RCCL cruisepals as a place to stay ,leave your car , and provide transportation to the cruiseport in Baltimore . THEY WERE RIGHT ON THE MONEY . the place is very clean , excellent front end guest services , resturant , and lounge , fitness center and pool . Staff very friendly and helpful in giving advice for places to explore while in the area . The price ,in my opinion was reasonable as we were staying 2 nites , cruising for 8 days and able to leave our car there .They have a package deal to stay ,park and then transport you to and from the cruiseport . ONLY CATCH - you must book directly with the hotel and not thru a 3rd party .. It is not listed on their website or with Best Westerns site. A quick and painless phone call is all that is needed . We will definately stay there whenever in the Baltimore area .. SIDE NOTE: they also provide a free shuttle to the Inner Harbour and downtown Baltimore ...

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate the recommendation from your RCCL cruise pals that you book our "Park N' Cruise" package and we also appreciate your five star review. The "Park N' Cruise" package is listed on our website under "Packages", but we still want to thank you for letting other TripAdvisor readers know about the benefits of booking directly with us. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Cruise ship hotel"

5
User 07/11/2019

We stayed prior to cruising on the carnival pride. The whole process was easy, although when you book make sure you pick the cruise package. It's affordable and free shuttle to the port. That said, it's a budget hotel not the four seasons. The staff are very friendly and welcoming. The shuttle staff from and outside company try to get everyone sorted and to the port on time. My advice go with the flow your on vacation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your kind comments about our "Park N' Cruise" package and look forward to seeing you again the next time you are cruising out of Baltimore. Thank you for your review.

"Uneventful"

2
User 05/11/2019

This hotel leaves a lot to be desired. I have stayed in several BW Plus over the years and all have been newly updated and nice. This hotel is in need of a serious remodeling for the guest rooms. Check-in took forever due to only one employee working desk. This employee was overwhelmed with guest check-ins and phone calls, but remained friendly, calm, and professional. Upon arriving in guest room found that there was no coffee for the coffee maker. I tried to use the room phone to call the front desk to request coffee and found that the phone was inoperable. I then tried to call the desk from a cell phone and that call went unanswered. Ended up just going without our morning coffee. Based on past experiences with Best Western, was very disappointed in this stay and regret utilizing my reward points for such an unfulfilling experience.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the inconvenience you incurred during your stay. Please know we have notified our Maintenance Supervisor to make sure the phone is operating correctly. Please contact me to discuss your rewards points used for this stay. Thank you for your review.

"ANOTHER GREAT STAY"

5
cwkealey, Cumberland, Maryland 02/11/2019

Many changes over the last few months at this property. The pool area has been completely cleaned, repaired and painted to lighter colors so it is not dark and dreary after dark. The hot tub was broken last month and is now fixed as is the timer. This week they were updating the kitchen so the restaurant was out of service for hot meals. They continued cold breakfast options. The problems with the elevators that many of us joked about involving miscounting floors has been corrected... bummer, we enjoyed that. It would be nice to correct the sudden lurches and bumping the elevators do for us with joint pain. But, that is a minor issue. The entire staff are among the very best we have ever encountered and we do a lot of travel for medical reasons. Many Thanks Best Western Plus, Baltimore Conference Center!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind comments concerning our updates and repairs. The good news is the kitchen work has been completed and we are now serving our usual hot breakfast buffet, lunch and dinner. Our staff works hard to provide our guests with excellent customer service, so your recognition and your five star review is really appreciated.

"Clean, good room, good service"

4
MorgannaLeFey, Barre, Vermont 01/11/2019

Stayed here the night before a cruise for a park and cruise package that included a shuttle to the port. The room was clean and comfortable. The hot tub wasn't very hot (we really could have used a good hot tub after our 12 hour drive). The included buffet breakfast was serviceable. We ate dinner there and it was OK. Internet was fine, staff were friendly and helpful. The shuttle was just what we needed.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus when cruising out of the MD Cruise terminal. We appreciate your review and look forward to seeing you again.

"Great hotel!"

5
Travel20226257533, Hopewell, Pennsylvania 29/10/2019

I am so glad we found out about this hotel. It was a very nice, clean hotel. Very convenient and close to the cruise terminal. Staff was very professional and friendly. They arranged for our transportation to the terminal. It was all handled so well.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review and thank you for purchasing our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Great stay"

5
User 29/10/2019

The staff was very friendly. The breakfast was delicious. Hotel is very nice for the cost. Only issue I had is that the bathtub didnt drain properly. Would definitely stay again. I can't believe how many characters are required to submit this. I just want to leave a simple review and be done.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
The fact that you would "definitely stay again" says it all. I'm hoping you reported the slow drain to the Front Desk at check-out so we can have our Maintenance team address the problem. Thank you for your review.

""Room" for improvement "

2
User 28/10/2019

I only stayed one night but it was eventful. 1st, the check-in seem to take longer than usual (approx 25 mins - no line). 2nd, the room (805) had no heat. We called & they said some1 would be up. 30 minutes later we called back & was told some1 would be coming right up....again. The gentleman that came up was from housekeeping because there was no maintenance guy on. It was 8pm. That was surprising. He then turned off the heater & turned it back on (as if we hadn't done that). Verdict: heat not working. He then said he'll be back. 30 minutes later we got a call that they would move us to the room next door. The guy (very nice by the way) brought us the keys and we moved next door finally. That room (807) did have a functioning heater but..... 3rd, after you flush the toilet it sounds like an opera. Seriously! And the tub takes a very long time to drain. We left at 5 in the morning so there was no need to call any1 (as if they could do anything) at that point. Lastly, the restaurant is closed for renovations so there's no "free" hot breakfast. On a good note, I would say the staff was nice and it was convenient for our morning travel. I included the room number so some1 reading this won't have to deal with the same issues.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred with the heating unit. Please know I have notified our Maintenance staff to make sure it is addressed. Due to an unforeseen plumbing issue in our kitchen, our restaurant will be open for a limited cold breakfast for the next three days. We are doing our best to accommodate our guests during this time and appreciate your patience. Thank you for your review.

"enjoyable"

5
tiffanymayberry87, Madison Heights, Virginia 26/10/2019

Really enjoyed the stay here, everybody very friendly, A big plus that they have a restaurant in side, makes it very easy to get food after along day at work. hoping to stay again very soon. @Tiffany.Mayberry87@gmail.com

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear how much you enjoyed your stay with the convenience of Tradewinds Restaurant right off the lobby. Thank you for your very nice review.

"Superintendent Gibbs"

5
User 24/10/2019

Walked in today and was greeted by 3 women with great smiles. My experiences I've had at this hotel have been great. I appreciate how I feel welcomed, each time I stepped through those double doors. Today Faith, Dawn, and Saba had me feeling like I was back at home. Keep up the great work ladies. I look forward on continuing to stay here when I'm out on business.

"baltimore's best western plus & conference center is amazing"

5
User 24/10/2019

baltimore's best western plus & conference center would be an excellent choice of hotels for anyone, because it has something for everyone! free big hot breakfast, indoor jaccuzzi & pool, fitness room, an awesome shuttle, free wifi, conference rooms, delicious food in the tradewinds restaurant, a bar, lovely decor, microwave and a refridgerator in each room, and a comedy club! a mc donalds is at and the edge of the parking lot too all the staff were helpful, friendly and accomodating

"Close to John Hopkins Hospital"

5
Alan S, Burke, Virginia 20/10/2019

If the occasion arises for the need of place to stay while visiting JHH either as a patient or family member this hotel is extremely accommodating. The staff is extremely helpful, the restaurant is very good and a hospital shuttle is provided if needed. Easy access off of I 95 and about 3 miles from the hospital campus. Rooms were comfortable and well equipped as well as clean. The complimentary breakfast was more than sufficient. No complaints at all!!

"Tradewinds Restaurant"

5
User 17/10/2019

Great service by Booshan and his assistant, Richard. I'm looking forward to my next visit to Baltimore. I was at this Best Western for a month for business in Baltimore and the surrounding area. The room was clean, the front desk staff very informative.

"Excellent Place to Stay In Baltimore"

5
O4769MKjacks, Muncy, Pennsylvania 17/10/2019

My girlfriend and I stayed the night at the Best Western Plus Hotel. The staff was friendly, helpful, and professional. The room was clean and cozy. Definitely take advantage of their breakfast best in town.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus and thank you for your five star review. Our Chef appreciates the "best breakfast in town" as his team works hard to create a buffet with lots of options.

"We needed to stop for the night."

5
User 14/10/2019

We stayed for one night at the Best Western. The staff was very friendly and greeted us with a big smile. Our room was very nice it also had a great view of the lights of the city. The beds were super comfy. We got up and had breakfast downstairs and had the free breakfast. My hubby does not like hotel breakfast and he said wow that was actually good! I agree best hotel breakfast I have ever had. In short we would recommend this hotel and definitely stay here again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you, Susie, for your kind review. Our staff works hard to assure every guest is satisfied, so we're glad to hear you enjoyed your room as well as the breakfast. We look forward to seeing you and your hubby the next time you are in Baltimore.

"Great location."

3
mpldesign, Woodbridge, New Jersey 14/10/2019

Location perfect to get to all points of interest. Pool a bonus especially for kids in the winter. Parking is horrible though! Also may want to skip the "complimentary " breakfast as it does add to the room cost.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Please know we are working to alleviate the parking issues on nights when we have multiple events going on in the hotel. I understand what you are saying about the breakfast, but believe the breakfast is an amenity to which most guests are accustomed and would be upset if we eliminated the complimentary breakfast. Thank you for your review.

"Excellent service"

5
Carolyn G, Lewes, Delaware 14/10/2019

We frequently stay at the Best Western Plus on O'Donnell Street in Baltimore. My husband is a patient at Johns Hopkins and this hotel is most convenient for appointments. The service is always courteous and pleasant. We stay there so often, all they ask is my name and they pull up all our information. The shuttle service is convenient so we don't have to navigate our way through Baltimore. Erwin at the front desk has always been so helpful, as with the other front desk personnel. It is always our first choice when coming to Baltimore. Clean rooms and lovely breakfast to start the day.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We not only appreciate your kind review, we sincerely want to thank you for being a repeat guest to our hotel. Thank you for taking the time to share your experience with us. We look forward to seeing you again.

"North wind foodie "

2
649cas, Spanish Springs, Nevada 10/10/2019

Weird location , not easy to find .... not much around ..except McDonald's...hotel is very dated and kinda sad . Good indoor pool with spa ..free parking ..rooms need to updated ..would I stay here again ? Nope

"Efficient Staff and Good Amenities"

4
User 09/10/2019

Check in and Check out was smooth and efficient. Shuttle service was timely and convenient. The continental breakfast was well stock and offered good variety. The rooms were somewhat dated, but all accommodations and accessories functioned properly.

"Great Hotel accommodations."

5
jimmyalcala13, San Antonio, Texas 07/10/2019

Enjoyed my stay. Rooms were clean and staff very helpful..no charge for shuttle..was great for getting around. Staff was very informative on recommendations of places to visit and in directions. Restaurant availability.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time share your experience with us on TripAdvisor. We look forward to seeing you again the next time you are in Baltimore.

"poor and dirdy"

1
User 07/10/2019

Cleen the rooms, hallways upgrade your noisy air/heat systems.Air the building.add more parking spaces.It took us more than fiffteen minuts to find parking,your hotell does not represent best Western name very well

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your stay with us did not meet your expectations. We are always striving to improve and appreciate your comments and your review. We hope you will stay with us the next time you are in the area.

"Great place"

4
krose28412, Leland, North Carolina 29/09/2019

Nothing to complain about the room was nice an clean . We ate at resteraunt for dinner when we arrived the steak an cheese was so good an breakfast was just ok using the shuttle to port so lets just see how that goes never had luck with that

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for staying with us prior to your cruise out of the Port of Baltimore. We appreciate your review and look forward to seeing you again.

"Excellent"

5
patrod90, Trenton, New Jersey 27/09/2019

This is the second time we stay at this hotel. I love the fact of not having to pay for parking space. The prices are really reasonable. The staff is kind and friendly. We traveled with 2 kids and choosed a 2 beds bedroom and had enough space to open our Playard for the baby to sleep. Looking forward to visit again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your "excellent" review and look forward to seeing you again when you are in Baltimore.

"moldy and dirty"

1
lynnp717, Stormville, New York 26/09/2019

This hotel is in desperate need of refurbishing. Rooms old and seedy, mold growing in bathroom. I have been coming to Johns Hopkins for many years and always stay here because of location. This hotel has been sliding down hill since I started coming.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Please know we take your review very seriously and have met with our Executive Housekeeper and Maintenance Supervisor to address this issue. We apologize for any inconvenience and hope you will stay with us again to see the improvements. Thank you for your review.

"Always love this place"

5
goodhench, Phillipsburg, New Jersey 24/09/2019

This is my go-to hotel when I travel to Baltimore for business or pleasure. Dawn at the desk was super friendly and helpful. I was recognized as a Platinum member and received a room upgrade. The suite that I was given was one of the nicest hotel rooms in which I've ever stayed. Perfect ending to a long day!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus Hotel whenever you are in Baltimore. I'm glad Dawn provided you with excellent service and upgraded you to a suite. Thank you for your review.

"Great Stay"

5
User 22/09/2019

Great stay as we prepare for a cruise. All staff is great. The free shuttle to the inner harbor is great. Huge shout out to Rarynell. She is the driver and is a blast. Great person. The restaurant at the hotel is great and very reasonably priced. Would definitely stay here again!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Our staff works hard so it's always rewarding to hear positive comments like yours. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Family Fun"

5
User 18/09/2019

It has been a good 15 years since i visited the Baltimore MD area and wasn't sure if staying in the Inner Harbor was best or not. The decision was made to stay at the Best Western, outside of the Harbor, due to free parking, shuttle, breakfast, pool and cost. The front desk staff was great. They were friendly and personable. They were never annoyed with the questions and were willing to help any way they could. We arrived at approx 10:15 AM and was waiting for 11AM shuttle. My two grandchildren wanted to see the pool. Since we didnt have room yet the front desk made a card to enter the pool area. Something small like that made a big difference. Can't beat being shuttled to Inner Harbor. This took away the stress of needing to drive in an unfamiliar area, find and pay for parking. The service was every hour on the hour with pick up and drop off right in the Harbor area and it's free. The children enjoyed the indoor pool as much as I enjoyed watching them have fun. The rooms were clean and comfortable with a working air conditioner. The safe in the room was a nice feature. I would recommend this hotel to anyone visiting the Baltimore area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your stay in Baltimore. It's always nice to know how much our guests enjoyed their stay and how they received excellent service from our staff. We hope it won't take another 15 years for your to come back to Baltimore and the Best Western Plus. Thank you for your review.

"Convenient, but a few issues"

3
Q2122DTtinat, Accident, Maryland 18/09/2019

Usually a good place to stay. But I did experience a number of issues during this stay, including: standing water in handicapped accessible (roll-in) shower; commode randomly "spit" water up; outlets in room wouldn't charge my cell phone; no hair dryer in room; no air conditioning in shuttle - on a 90 degree day; nearly a 1-hour wait to get my dinner.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay and hope these issues were reported to the Front desk so we could have our Maintenance and Housekeeping staff fix these problems. We appreciate your review and hope you will stay with us again the next time you are in the area.

"Ok place in a pinch"

3
User 15/09/2019

Family picked this hotel as it was close to venue for celebration of life. The staff at check in very friendly. Room was ok. Bathroom was not very clean. Edges were quite dusty. Faucets moved when you turn them on. Shower water pressure not constant. Shuttle service was free with excellent driver.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your stay with us did not meet your expectations, but we will certainly look into the items you mentioned. We appreciate your business and hope you will consider staying with us again when you are in the area. Thank you for your review.

"Raphael's stay"

5
User 13/09/2019

It was a grear stay and i enjoyed myself a lot i would definitely stay again when i come to Maryland again grest staff interaction my only complaint would be during the morning i called to ask for the wifi i did not get her name but she was being a bit like i should know which wifi it is when i was having problems signing on

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Please let me apologize for the staff member that replied to your request in an unprofessional manner. We do strive for excellent customer service and I'm afraid she fell a little short. I'm happy to hear you enjoyed your stay and happy to hear you will stay with us again. Thank you for your review.

"Ms"

5
User 13/09/2019

This Hotel is awesome, Staff is awesome,rooms are nice, and always very clean. The banquet crew is the best.Berries by Quicha strawberries are delicious! Turkey burgers & hot wings are the bomb!The Pool area is always maintained well.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff appreciates your "awesome" comments when describing your stay with us. We appreciate your review and look forward to seeing you again the next time you are in the area.

"About what you would expect, not much to applaud or criticize."

3
Searchn4change, State College, Pennsylvania 11/09/2019

Really, for an overnight stay in a locale convenient to the event I had to attend, the hotel met the objective. The rooms and furnishings are unquestionably dated, the card key security locks don't instill a high degree of confidence and the availability of outlets for electronics may present a few challenges however I was looking for basic accommodations at reasonable expense and this Best Western filled the bill. I stayed in a 10th floor room featuring a view of the surrounding warehouses, furnished with relatively commonplace hotel style dressers, desk, security safe, refrigerator, coffeemaker and two queen beds although the frame for one of the beds must have been re-purposed from a king size and could potentially scrape some shins if you weren't paying attention. The hotel does have free parking as long as you arrive early enough in the evening and there are not any events going on in the conference center. If there are, you may find yourself circling the parking lot for a while and based on the hotel's location, you absolutely don't want to park on any adjoining streets. I didn't try the breakfast buffet.

"Park and cruise"

5
User 10/09/2019

Used the stay, park, and cruise package. The hotel uses an outside company to shuttle back and forth to the ship (KD Elite), which assigns a shuttle time. Our assigned time was too late, they couldn't change it, so we Ubered to the ship. Pickup on the return trip was great. Again, this was not the hotel, it was an outside company that they contract with. We are cruising again in February, and have already made our reservations, this time with two rooms!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for the inconvenience with the shuttle, but we do our best to accommodate all of our guests with the time requested. It's nice to hear you will be coming back to stay with us in February. Thank you for your review.

"Love this Hotel"

5
bakerjohn01, Bordentown, New Jersey 08/09/2019

I have no real complaints as my stay with family, 5 Grand Children plus one of my 2 daughters and her husband. We had 2 Room on the same floor and overall everything was good, I would very much highly recommend this Hotel and for sure I will stay there in the future.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review. We appreciate you choosing the Best Western Plus and look forward to seeing you again.

"Highly recommend the Best Western O'Donnell St"

5
User 05/09/2019

Smells fresh, air cool upon entering beautiful lobby. Friendly knowledgeable staff. Room and bathroom extremely clean, beds very comfortable. Refrigerator. One of the nicest hotels Ive ever stayed at. Nice vallue for the Park and Cruise option that includes parking car for duration of cruise, overnight stay prior to cruise, transportation to meet cruise ship at Port of Balimore, and transportation back to hotel for car after cruise. Will definitely recommend and will return prior to ever down O'Donnell Sty cruise out of Baltimore. Nice hot breakfast. Restaruant available in lobby but instead traveled 1 mile to Caton., a cozy little town with dozens of restaurants and taverns.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear you booked our "Park N' Cruise" package and truly enjoyed your stay. We hope you will stay with us again the next time you are cruising out of Baltimore.Thank you for your review and we look forward to your return!

"Another wonderful stay home away from home"

5
User 02/09/2019

I have stayed here at this Baltimore hotel multiple times over several years. I almost feel like I am home being covortable, but I get pampered there. The staff are friendly and professional. They go out of their way to meet any wants or needs. The restaurant food could not be any better. This is probably one of the best hotels in which I have ever stayed.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. We appreciate your loyalty and that you consider us your home away from home! It's nice to hear that you enjoyed your stay and we look forward to seeing you again.

"BW Baltimore"

5
Bruce H, Warwick, Rhode Island 28/08/2019

My wife and I travelled from RI to MD in a car.....7+ hours driving. The staff got us checked in and in our room in 15 minutes got a well needed rest. The hotel is clean, comfortable, convenient to the highway and priced right for the amenities you get.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear you enjoyed your stay and recommend our hotel to TripAdvisor Readers. We look forward to seeing you again when you are in the area. Thank you for your review.

"Close to Cruise Terminal"

5
GrandmaLinda2, Mays Landing, New Jersey 27/08/2019

We chose this hotel because it was close to the cruise ship terminal. It offered a shuttle to the pier, which made it very convenient and stress free before our cruise. So glad we stayed here, recommended for cruisers.

Janet C, Manager at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear you booked our "Park N' Cruise" package. We hope you will stay with us again the next time you are cruising out of Baltimore. Thank you for your review.

"The Hot Breakfast on point !"

5
User 23/08/2019

Love Staying here they have semi truck parking witch is a plus. Ms. Dawn and Mr.Erwin always very pleasant and polite. I would reconmend this Hotel to my friends and family. Need a good place to park your car and get on a cruise ship this is the perfect palce.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear you enjoyed your stay and recommend our hotel to TripAdvisor Readers. We look forward to seeing you again when you are in the area. Thank you for your review.

"Good but busy place."

4
Janet H, Hampton, Virginia 20/08/2019

Was worth the price to be able to park at the hotel while we were on our cruise. Because there is a comedy club and rest stop as part of the hotel campus, parking was at a premium and it was hard to find a spot close to the entrance, but other than that, it was a good stay!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear you booked our "Park N' Cruise" package. I apologize for any inconvenience with the parking situation. We just wanted to let you know we are working on a plan for the parking problem and hope you will stay with us again the next time you are cruising out of Baltimore. Thank you for your review.

"Free Upgrade!!"

4
User 20/08/2019

We stayed here for a night before a cruise and they let us park our car here for the duration of our trip! When we arrived the power was out. They gave us a suite for the inconvenience for no additional cost! Even though the power came back on within 10 minutes of checking in. I will definitely be staying here again for my next cruise out of Baltimore

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your review and happy to hear we were able to offer you an upgrade for any inconvenience. We'll see you the next time you are cruising out of Baltimore.

"Decent hotel but poor managemnt"

2
priyankjammar, Memphis, Tennessee 18/08/2019

Overall decent hotel with restaurant and bar. Great staff in restaurant and house keeping but front desk staff in bit rude and unprofessional except for Erwin, Doneshia and Saba. I frequently face billing issues in this hotel. Fitness center and swimming pool are not maintained well. Room carpets are old and stinky. Breakfast has limited veg items. Room amenities quality is not great. No action is taken by management team even when you complaint them for something.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry you found "some" of our Front Desk staff to be unprofessional and you had problems with the carpet and the pool area. I will speak to our Chef concerning vegetable options at breakfast. If you have an issue that has not yet been resolved, please feel free to call me. Thank you for your review. We hope you will consider staying with us again the next time you are in the area.

"Everything good but the floors"

3
scshauna, Myrtle Beach, South Carolina 16/08/2019

My husband and I stayed here for my surgery 2 weeks. The lobby appearance, staff, and service were good. The breakfast was good for those who like a hearty american style breakfast, eggs sausage, fried potatoes, pastries, etc. I was looking for oatmeal or yogurt and fruit and alas there was only pie filling and other sweet stuff with sweetened yogurt which I cannot have so little for me. The room was where we were let down. beds okay, old equipment but serviceable, tv was analog. Internet was fairly good. The carpets were FILTHY! I mean when you walked a couple of minutes barefoot on the carpet your feet were black. I was sick and didn't think to call and complain just made sure to were something on my feet. Ruined socks. 5 days before leaving I complained on a Saturday. Desk said they would report this to housekeeping and they would shampoo our carpets. On Sunday, the maid told us it hadn't been reported. The maid manager came by to tell us that this couldn't be done till Monday. About 4pm Monday a guy came and shampooed carpets and left them soaking wet. They were wet till we checked out because the room has an old heat pump system with no outside air, and the humidity in the room was off the charts. This also made the room smell musty. This hotel needs a refurbishment badly! In summary, the dining room and front desk staff couldn't be nicer. They are wonderful. The food is good for breakfast if you are not on any special diet. The rooms are old, musty, and the carpets are probably a germ haven. The Johns Hopkins price was right though.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience on TripAdvisor. We are constantly working to improve and all of the issues you mentioned are being addressed and hope you will consider staying with us again the next time you are in the area.

"Very dated and dirty"

2
User 07/08/2019

The hotel is quite dated as well as dirty. There is a McDonald's in front and a truck stop across the street. There is a Comedy Club inside that has recently been renovated. I am looking forward to returning to see the changes!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our team works hard to give all of our guests a positive experience, so I'm sorry we did not meet your expectations. The Comedy Factory will be reopening this weekend along with our new Safari Club on the first floor. Thank you for your review.

"Good food, good beds."

4
Sandra P, Ocean View, United States 06/08/2019

Great hotel. The staff is extremely helpful and friendly. Hot breakfast was very good. We had planned to try the pool but we were just too tired and so tired to go out to dinner. The restaurant/bar was very nice. My better half only eats plant based and had no problem finding something he enjoyed. Staff was great. Can't find a better place. The shuttle was a real convenience.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It is always nice to hear how much our guests enjoy their visits to the Best Western Plus. Thank you for pointing out our wonderful staff and your great meal in Tradewinds Restaurant. Thank you for your review.

"Great Family Hotel"

5
User 04/08/2019

This Hotel was excellent. Although its not that close to the Inner Harbor they have a shuttle service that takes you there and picks you up! Room was large and had pull out couch. Very Quiet. Clean and comfortable! Breakfast was amazing. Staff and employees very helpful. Great Value for the Price!! We ha 5 guests in one room!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your five star review describing our amenities as well as our staff. We look forward to seeing you again when you visit Baltimore.

"Home away from home"

5
User 29/07/2019

I stay here during the week, and everyone is like family Dawn, Erin, Joseph and Taylor make me feel welcomed each and every stay. The hotel is stepping it up a notch and I like it. R. Oberton Sr Hustle Man Transport LLC

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you making the Best Western Plus your home-away-from-home while working in the area. Thank you for your kind review.

"Low Standards okay stay"

1
User 29/07/2019

My family chose this hotel for their indoor pool, free hot breakfast, and free shuttle to the inner harbor. A few days before our arrival I discovered the pool would be closed during our end of July stay. I contacted the hotel and they gave us a room to use for free as a hospitality room as a means to offer something for the inconvenience of not having a pool. My room along with other family members, smelled horribly of mildew. My carpet was wet during our three night stay and we saw a roach. Our room had dirty linens as well. Each time I reported the issues staff said they would take care of it but never did. The staff there was pleasant but not too helpful with the ability to change our room. Breakfast isn't the best.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you and your family incurred during your stay. The pool contractor ran into problems and extended the time we had to keep the pool closed which was just as frustrating for us as it was for our guests. I will have your room inspected by our Executive Housekeeper and Maintenance team and have your issues addressed. Thank you for your review.

"Location just off the interstate"

4
James F, Hartsville 29/07/2019

Nothing in the immediate area but there is a courtesy shuttle that will take you to the inner harbor. There is also a restaurant at the hotel. There is a small bar / lounge area next to the restaurant. Parking and breakfast are included. The breakfast had the usual fare.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out our amenities such as the courtesy shuttle, free parking, and free breakfast. We appreciate your review and look forward to seeing you the next time you are in the area.

"I will stay again"

5
User 27/07/2019

Me & my family had a wonderful stay .only was there for 2 days.when we checked in the room was very clean .our house keeper was Veronica .she was awesome .left me extra towels ,shampoo and soap as I requested .i love how it was free breakfast .free WiFi & free Shuttle services ....... and best of all our check out wasn't until 12 pm .

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to let TripAdvisor readers know how much you enjoyed your stay with us. We look forward to seeing you again the next time you are in the area. Thank you for your review.

"Johnson"

1
User 23/07/2019

They are under construction please do not stay at this hotel no cable no pool the food was cold the internet was ok. I wanted a place for my family to enjoy for the weekend but that did not happened go look at the hotel before you book here if you can

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Under the circumstances, we did our best to accommodate your family reunion. The pool contractors ran into problems and took longer than originally anticipated. We did our best to notify all guests of the extended closing of the pool, offered you a complimentary room because of this problem and found another hotel able to accommodate your group. I apologize for the inconvenience even though it was out of our control. Our cable provider had issues with two or three channels and it was everywhere, not just here at the Best Western. We really do our best to make sure all guests have a positive experience with us. I'm sorry we did not meet your expectations. We hope you will consider staying with us the next time you are in the area.

"Disgusting"

1
User 21/07/2019

I stayed here for one night in a jacuzzi suite and it was terrible. First I had to clean the tub out myself because there was hair all in it and then The tub shot out water with yellow stuff floating in it and left a nasty yellow ring on the tub. I told the front desk and the didn't have another room available so she told me she would talk to the manager and get my room comp. So the next day I went down and talked to the manager and he only offered me 25 dollars off my bill of 265 dollars. I work in the hotel industry and this was very unacceptable. Will never return to this hotel again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred with the Jacuzzi tub during your stay. We appreciate you reporting this issue and will make sure our Maintenance Supervisor has someone take care of it right away. I would like to offer you a discount on a future stay if you will contact me directly. Thank you for your review.

"Solid 2 star hotel"

2
somewhatinfrequet, Richmond, Kentucky 21/07/2019

Stayed overnight before going out on a cruise. The park and ride was a great price and the reason we stayed. First the good: great price with park and ride, shuttle service to the port and back was great, it's pretty clean. The bad: the hotel is older and in need of repair, our bathroom had what seemed to be mold in the shower and the curtain wouldn't stay hanging, the toilets are so low (seemed like training potty height), the exercise room doubled as a sauna because it was so stinking hot in there. The mediocre: breakfast was ok, the bed was ok.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing our hotel and our "Park N' Cruise" package. I would like to apologize for the problems you incurred with the shower and the toilets. Please know these issues are being addressed. The rooftop AC unit for the Fitness Center is now up and running. I'm sorry for any inconvenience. We appreciate your review and hope you will stay with us again the next time you are cruising out of Baltimore.

"Nice Hotel, clean rooms but the desk staff made multiple blunders for handicapped guest."

2
User 19/07/2019

Took about 20 minutes to check in due to lack of familiarity with assigning BW points for online check-in on a third party website. I .requested a handicapped room with roll in shower but got a handicapped accessible step in tub. A transfer chair was available but the clerk that checked us in did not know. I was able to get one the next day after complaining about the slippery tub, Bathing in the tub was scary. The staff made no concession for my inconveniece.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your check-in. As I do not have your name, I am unable to research your reservation to determine how your request was put into the system and whether or not we had a roll-in shower available at the time of your request. If you are traveling into the area again, please contact me directly so I may offer you a discount on a future stay. Thank you for your review.

"Great location"

4
User 19/07/2019

Location was great for my business trip - located near the areas I needed to go. Hotel also close to downtown and Fells Point/Canton which is an awesome area. Free parking to guests was a bonus as well, unlike downtown hotels I have stayed in previously.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to let the TripAdvisor readers know about our convenient location and our free parking. We look forward to seeing you again the next time you are in the area. Thank you for your review.

"The District Manager will fix your problems"

4
Ladymarr02, Langhorne, Pennsylvania 08/07/2019

I had a billing issue in April I called and asked for the top Manager they took my message and he actually called back n fixed the problem. They really care there. What a DYNAMIC TEAM. AWESOME I really do plan to visit again there soon. Thanks for fixing my issue and making me and my family comfortable with and enjoyable visit and great food. You don't need to eat out the restaurant there is FANTASTIC.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We do strive for excellent customer service and it sounds like we accomplished our goal. Thank you for letting potential guests know our level of service. Also, our Chef appreciates your kind remarks about the food in our restaurant. We hope to be seeing you soon. Thank you for your review.

"Enjoyed my stay"

5
edithw502, Burkeville, Virginia 02/07/2019

The hotel was great. The staff was excellent and I enjoyed the continental breakfast. We were able to check in early and that was great because we were tired and wanted to freshen up before we went out to dinner.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. We look forward to seeing you again the next time you are in the area.

"Just Adequate"

3
User 01/07/2019

My family was planning a visit to Virginia. Since I haven't been to Baltimore in about twenty years, we needed a place to stay. In order to enjoy the Inner Harbor, my research informed me that the downtown was questionable. So we decided to stay out of town. We chose this hotel because it had a shuttle and an indoor pool. I was especially looking forward to the hot tub. Unfortunately, the pool area was closed. I wish this was indicated on their site at the time of booking. The staff was friendly and the breakfast was good. The free shuttle helped out a lot.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We would like to apologize for your disappointment with the pool being closed. We did post this on our website, but it may have been after you made your reservation. We attempted to contact guests via email announcing the pool closing. It is something we did not anticipate, but the repairs did have to be done. We hope you will consider staying with us again the next time you are in the area. Thank you for your review.

"Never stay here"

1
E9275QNtoms, Youngstown, Ohio 01/07/2019

One of the worst hotels I've ever stayed at. When we walked into our room, the door was unlocked and the air conditioner was laying on the floor.The cable did not work. The room had a oder. Don't stay here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am sorry our Maintenance team did not finish the AC check-up in your room prior to your arrival. Unfortunately, we experienced severe thunder storms and the cable was knocked out in the entire area for two or three days. We hope you will give us another try the next time you are in the Baltimore area. Thank you for your review.

"Nice place!"

5
User 28/06/2019

We will definitely stay in this hotel again. It is elegant, the staff is kind, and the breakfast is the best! The room was spacious and clean. We enjoyed our stay. When we had a little problem with transportation to an event in the city, the front desk staff helped us get back with no problem. They were all so nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear how much you enjoyed your stay and our complimentary breakfast. I'm glad our Front Desk staff was able to assist you with your transportation needs. We appreciate your review and look forward to you staying with us again the next time you are in the area.

"Wonderful visit"

5
136carin, Charleston, West Virginia 27/06/2019

My husband and I stayed here the night before leaving on a cruise for our honeymoon. The hotel was fantastic. We had dinner in the onsite restaurant. The crab cakes were awesome. We were able to park our car here for the week with shuttle to cruise post. The shuttle service kd elite was very prompt and we had a great experience.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, Congratulations on your marriage. We are so happy you chose to stay with us and enjoy our "Park N' Cruise" package. Our Chef appreciates your kind comments about the crab cakes. We look forward to seeing you again the next time you are in Baltimore.

"Haven't visited Baltimore in 27 years"

5
gm3fan4u, Roanoke, VA 19/06/2019

I had watched a Baltimore Orioles vs Cleveland Indians game when I was 10, in the old stadium. I don't remember much about the area from back when, only the freeway ended in the slums of the city. I was in the area 6/17-6/18 and stayed at Best Western Plus Hotel & Conference Center for a friends' appointment at J.H. Bayview. The front desk personnel were very friendly, accommodating and personable upon check in and checkout during our one night stay. Dawn at the front desk was super nice and she offered advice on where to dine and things to do. She offered us a menu of the Tradewinds restaurant inside the hotel. The menu looked appealing and my party decided to dine at the hotel at Tradewinds. Inside Tradewinds, we had the pleasure to have Angel be our server. She was so upbeat and so friendly, it helped alleviate the stress of having to go to J.H. Bayview the next day. Angel was professional, caring, yet down to earth and lifted our spirits during this very anxious time. The cook at Tradewinds, I was told, was named Jeremy. Our food was made to order and was hot and scrumptious. We did have to wait, but it was well worth it. We had time to enjoy a couple glasses of white wine with our appetizer and didn't feel rushed to devour it at lightning speed.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We would like to thank you for your kind review and appreciate you mentioning two of our staff members (Dawn and Angel) that provided you with excellent customer service. We hope you won't wait another 27 years to return to Baltimore and enjoy our City. We look forward to seeing you again.

"All pluses here!"

5
Bill S, ROSEBURG 14/06/2019

This Best Western facility is a credit to them and the hotel industry. Check in was a breeze, 4 elevators, our room had a view of the Baltimore skyline. Large room, roomie bathroom with a grab bar in the shower, and a textured, non slip bottom in the tub/shower. An actual restaurant downstairs, with a full bar, decent food and prices. Complementaty hot breakfast in the AM. Plenty of parking, and plenty of front desk staff.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. It's nice to hear that you enjoyed your stay and we look forward to seeing you again.

"Nothing works"

2
Sightseer57390091030, Richmond, Virginia 13/06/2019

A week before water was turned of until 8 pm after along day of hardwork people want to shower.. next visit fridge did not work. Drug addicts roam the parking lot. The resturuant is the only thing that's keeping this place alive, great food.

Vicmines, Manager at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus Hotel & Conference Center located in Baltimore. We appreciate your feedback. We apologize for the problems you incurred during your stay and we do regret not meeting your expectations. If you would consider giving us another try in the future, we would certainly make sure that we exceed your expectations. We are currently making improvements to the hotel which we hope our guests will find pleasing. Please allow us the opportunity to serve you again in the near future. If you need immediate assistance please do not hesitate to contact us.

"Great hotel. Even better staff!"

5
goodhench, Phillipsburg, New Jersey 11/06/2019

I've been staying here every other week or so for the past 6 months. The location is convenient. The hotel and bar/restaurant are great and a fantastic value also. The staff can't be best. I was running a little late tonight and was greeted at the desk by Irwin. He said that he was getting worried as it got so late and I hadn't checked in. He said he was about to call to check on me. No wonder I love this place.

"I would not recommend this location for business"

2
User 06/06/2019

This location and hotel style (lack of style) is much more like a motel. Two stories with no elevator. Rooms open to a noisy parking lot. Slow service. Screaming kids everywhere. Very little chance for a decent sleep.

Vicmines, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Dear Guest, Thank you for sending us your feedback regarding your recent stay in Baltimore. On reading your comments, it has become evident that you are speaking about a different Best Western hotel. We are a very large building with 12 floors, and offer 4 elevators for our guests convenience. Our parking lot is also separated from our tower building and a little walk to get to. We do hope you will continue to stay with one of our many Best Western brands that are offered throughout the USA. Thank you for being a customer.

"A Change of Scenery"

5
eshakhias, Columbus, United States 05/06/2019

My daughter and I shared a room. We enjoyed the complimentary breakfast and shuttle service. We were thinking about renting a vehicle from Enterprise but changed our mind. We walked a lot and enjoyed the landscape. The food was great. We enjoyed the shellfish and fresh vegetables. The manager offered us shuttle service within a 3-mile radius. Our next visit will be in July 2019 for my niece graduation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you sharing your experience with us on TripAdvisor. Our complimentary shuttle with scheduled drop-off and pick-up is available to all of our guests so thank you for mentioning that amenity. We look forward to your next visit in July.

"Baltimore"

4
User 04/06/2019

Rooms are nice, breakfast is great, hotel staff very courteous, amenities are helpful. Shuttle Service is very nice. Pool is disgusting, my kids enjoyed writing their names in the algae on the side of the pool.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems with the pool. Please know that there were pump problems and we now have the pool closed for repair. We appreciate your kind review on the rest of your stay and look forward to seeing you again.

"Great Value"

4
Sightseer19142328939, Binghamton, New York 20/05/2019

I have stayed at this hotel annually for the past 15 years and have always been satisfied with the stay. Very good price, no fee for parking, great free buffet breakfast. Staff always accommodating. Although not as close to the inner harbor as other hotels, they have a free shuttle that works great. Otherwise it's a pretty inexpensive uber ride back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your many experiences with us, but more importantly, we appreciate your loyalty to our hotel and look forward to seeing you again next year.

"Beware!"

2
User 16/05/2019

This area of Baltimore is not the greatest... Hotel looked ok at check-in despite the surrounding area. My first room had an excessively leaky faucet. Maintenance called and they needed to replace the faucet. I didn't want to wait for that so I requested another room. They did this relatively quick, but the second room bed was obviously slept in (just gross!) After that I request a refund and to leave the property. Their remidy was to have the bedding changed while I was in the room, this was unexceptable. I was told that I would be charged for that night but the other nights would be credited. Just crazy! She did discount the room to $70, so I ate that cost and left the property.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your visit with us. Upon further investigation, we found that our Maintenance personnel had been in the room for repairs and did not notify our Housekeeping staff to go back in and freshen the room. We hope you will consider staying with us again when you are in the area. I would be happy to offer you a discounted room rate if you will contact me personally when making your reservation. Thank you for your review.

"Could be better"

3
Getaway56398167676, Denver, Pennsylvania 09/05/2019

2nd year that we've used this location. Room keys had to be reprogrammed by several of us in our group, checkout via TV did not work again this year and the floor indicators in the elevators didn't show the correct floor. Room itself was fine, no issues. Not sure if we will use this location in the future.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you incurred during your stay. I will look into the room key problem, but can tell you that the company responsible for our elevator maintenance has been working on finding the needed part to correct his issue. Thank you for your review.

"night before cruise"

5
Richard L, Rhinelander, Wisconsin 07/05/2019

been here twice when waiting for cruise. nice parking. good breakfast and nice room. courteous staff and plan on staying here again. rooms were clean and quiet. good entertainment in lounge and saw TJ Hugley the last time there.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing our hotel when you come into Baltimore for a cruise. It's good to hear that you also visit The Comedy Factory (located on the Mezzanine level) when staying with us. We appreciate your review and look forward to seeing you again.

"Park and cruise"

4
Deena S, CT 07/05/2019

We stayed here for the Thanksgiving cruise on the Carnival Pride. When we had stayed the year before we had issues with the hotel but the shuttle was awesome so we tried it again. This time we had no issues and the shuttle was great again. Some don't like the area it's in but we never had an issue with our car. I also like how close it is to everything and that you can see the port from the hotel

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear that you stayed with us again. We appreciate your review and look forward to seeing you the next time you cruise out of Baltimore.

"Dont waste your money"

1
User 30/04/2019

Poorly taken care of hotel ride staff disgusting food hotel was in poor shape Smelled bad rooms were dirty TV remote did not work would not provide new batteries people drinking and partying in parking lot

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your stay with us did not meet your expectations. I will look into the matter of the batteries for your TV remote. Typically our Front Desk agent or the Housekeeper would be able to assist you with the needed batteries. I will alert our Security staff to the guests on the parking lot. Thank you for your review.

"Convenient and clean hotel"

5
Rana2b1g, Riverhead, New York 29/04/2019

This hotel had a shuttle to go to the inner harbor for the aquarium and had a great place for breakfast and dinner. Very convenient for visiting our daughter and family in maryland. I would definitely go to his hotel again!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We look forward to seeing you again the next time you are in Baltimore visiting your family.

"Rubber egg"

1
User 17/04/2019

It is next to a truck stop so most likely the rubber eggs are from the rubber duck,,, Breakfast- plastic plates, plastic knife and forks, never seen that before in a hotel ,omelettes made from rubber eggs, very poor and not as advertised or reported. No staff on during breakfast, all self service but its just very poor offerings. The plastic fork broke on the char grilled bacon. Who has plastic forks in a hotel?? rooms- orange and brown- 1970's gone wrong. Rooms are clean and cleaners effective. every piece of furniture looks retro but for the wrong reasons. Staff, very helpful and friendly. Free shuttle bus very helpful Plenty of noise from the hall way and doors slamming. For the money, go to other hotels in area for same price

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay with us. We appreciate your comments and will work on improving the eggs at breakfast. Please know this is not typical as we receive a lot of positive feedback on our breakfast. There is a breakfast attendant on duty every day, but he/she may have been in the back refilling one of the breakfast items. Thank you for your review.

"Pool and hot tub are disgusting"

2
londonderrya, Londonderry, Vermont 17/04/2019

The pool area is covered in mold and very dirty. The hotel shuttle to the inner harbor (a main reason for booking) was not running. The hotel breakfast was typical and not terrible, but understaffed and the room was strewn with dirty plastic plates etc. The staff were kind.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We apologize for any inconvenience you incurred during your stay. Please know that we are beginning an extensive overhaul of the pool area and hope you will stay with us again to see the improvements.

"So wonderful"

5
jennifercG4298TF, Church Hill, Maryland 15/04/2019

Please go see Angel in the restaurant and if you're lucky Jeremy will be cooking! My father was at Johns Hopkins for several days and we stayed at the Best Western which was so accomodating and convenient to the hospital. The food is really, really good and Angel is literally a ray of sunshine after a long day in the hospital. The rooms are comfortable and the Hopkins floor has a washer and dryer if your stay is prolonged. The staff is wonderful.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear that Angel provided you with excellent, caring service. We appreciate your kind review and look forward to seeing you again.

"A little off"

3
M4925, Macungie, Pennsylvania 13/04/2019

I can't put my finger on it but this place just felt a little off. It's located near the Bayview campus of John's Hopkins hospital and they run a shuttle from the hotel to various locations. The hotel was fairly modern and our room was clean and had a very comfortable bed. I have trouble sleeping in hotel beds but not here. One thing bad was the tv picture. All channels were blurry and I couldn't watch. Shameful! The room rates are good and I'm sure it's a good value. If tv picture was better I'd return.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am sorry you had problems with the TV reception. You didn't say whether or not a Maintenance person was called to either fix or replace your TV. We do hope you will stay with us again to see that is not typical. Thank you for your review.

"Perfect Stay"

5
Raymond L, Vestal, United States 11/04/2019

We have stayed here several times. The experience is always excellent. The staff is very professional and accommodating. Breakfast is delicious with a wide selection. The room is well maintained and comfortable.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind comments on TripAdvisor. We appreciate the review and the fact that you have stayed with us several times. We look forward to seeing you again.

"Racism at "Best""

1
User 08/04/2019

I would not recommend going to this hotel during the day as a black person walking around the premises. It is very racist. My mom and younger siblings came to visit my children and I and we decided to go to the pool. After a hour of playing in the pool, a white guy walked in pointing at us talking to the manager. He was accompanied by 10 younger teens as well. Ultimately, my family was asked to leave due to it being a "fire hazard" for the kids playing in the pool where there was adequate supervision for all children. The one white man and his 10 children were allowed to stay and enjoy the pool for as long as they wanted. We were walking out of the pool in shame while the "others" were laughing at us and playing. I expressed my concerns with staff and nothing was addressed. This situation has really taken it's toll on my emotional stability just thinking of the way we were treated here. It's really sad. I do not recommend anyone of color to stay at this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
As a hotel with a multi-cultural staff, we pride ourselves on our diversity and regularly host guests from all over the world. This situation was a result of our Manager-On-Duty (who is African American) notifying our Security staff that she saw 11 people coming out of your room on camera and going to the pool. You had registered for two adults and 3 children in your room. Our registration card (which you signed) clearly states that we do not allow parties or additional guests to partake of our amenities. This was not a "race" situation, but we were adhering to the policies of our hotel. We hope that you will consider staying with us again.

"Pleasant staff, a good value"

4
rddCommerce_Tx, Commerce, Tx 05/04/2019

This hotel is an excellent location for Johns Hopkins patients. The staff is very friendly and efficient, they go out of their way to assist you. The rooms are dated and our floor had an odor, but otherwise this was an excellent stay for the value. Free breakfast was a big bonus with a nice selection, it made a huge difference in convenience.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for recognizing the efforts of our hard working staff. We like to say we offer five star service with three star pricing. We appreciate your review and look forward to seeing you again.

"Only problem was the shuttle"

4
H45JPpatricial, halifax, United States 04/04/2019

I loved the included breakfast, the handy restaurant, and the shuttle to Johns Hopkins Hospital. The hospital discount was very nice. The only problem was that after spending 8 hours at the hospital for testing it was 4:05 pm I called for the shuttle to be picked up but was told that I would have to wait until 5:30 to be picked up. We were already exhausted. And therefore had to take a taxi back to the hotel

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you incurred as a result of the shuttle not being available. We do our best to accommodate all guests, but there are times the demand makes it impossible to honor all requests. We look forward to having you stay with us again the next time you are in Baltimore.

"Best Western"

4
Carlos F, Dover 03/04/2019

My wife and I enjoyed our stay. The rooms were excellent as well as the staff . When ever we visit to attend the Baltimore Comedy Factory, I would definitely stay at the Best Western. The amenities are excellent and its a good family atmosphere.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We're happy to hear you stay with us when coming to the Baltimore Comedy Factory, which is located on the Mezzanine level of the hotel. We appreciate your kind comments and look forward to seeing you again.

"HORRIBLE EXPERIENCE"

1
User 01/04/2019

The staff at this hotel is horrible. They checked someone into my reserved room while I was out at an event and they charge my credit card 3 times for a one night stay. I will never stay here again they are not worth the aggravation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience incurred during your stay with us. We have looked into the charges and see the error with one charge which as been credited back to you card. We appreciate your review and hope you will consider staying with us again.

"Friendly and knowledgeable shuttle service"

5
Quill2019, Baltimore, Maryland 30/03/2019

I checked in today to meet up with some friends from college. I took the shuttle to the harbor. The shuttle driver, Raynell was very friendly and knowledgeable about nearby places to go when I asked her for suggestions. She was professional and courteous, which helped me to feel at ease in an unfamiliar place.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review. I'm happy to hear Raynell provided you with excellent customer service during your shuttle ride. We look forward to seeing you again.

"Mistake staying here again"

3
pdrjmg, Long Island NY 28/03/2019

I travel to Dundalk for business and this is the closest motel to where I need to go. Same 2 star hotel trying to be a higher class than what it is. I have a work vehicle with valuable items and they wanted me to park in the rear of the building. Haha, no way! Borders a sketchy neighborhood. Anyway, they give you a ticket (admit one) for morning breakfast. Maybe drifters come in for eats? Locked gate to even enter breakfast area until THE right time. I asked for coffee at check in, was told "there's coffee in the room". Yes, ONE packet and ONE condiment package. HOW CHEAP. Will be calling the desk for more, wish me luck. Again, elevator plays "guess which floor", fun. Says 8 on the readout, but it's really 9. No joke. They did allow me to check in before the 4:00 pm check in time, which is 3:00 pm nearly everywhere else. Room is decent and seems clean which is the main plus, wifi is good. Buttons missing off the heat/ac unit, maybe stick a pen in to change the setting? Maybe the New Green Deal?

"Great attention to detail!"

5
User 26/03/2019

I visited this establishment for a group event and everything was spectacular. Lots of attention to detail and everyone was pleasant to work with! Michelle in particular was so helpful and enthusiastic! Thanks for a seamless and wonderful experience!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear that Michelle and our banquet staff provided you with excellent service for the event you attended. We appreciate you taking the time to share your experience on TripAdvisor.

"Michelle is amazing!"

5
User 26/03/2019

we had a girls trip at the beginning of the year and Michelle was so AMAZING with our event!! She exceeded our expectations by a ton! Thank you Michelle. You are amazing at your job! I highly recommend using her for your event needs!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our entire banquet team appreciates your kind comments, especially Michelle. We look forward to seeing you again when you bring your group back to Baltimore.

"Favorite hotel in Baltimore!"

5
maleskyhill, Pittsburgh, Pennsylvania 20/03/2019

Hotel was very clean and the staff was very friendly. The continental breakfast is as good as any we have had. We are frequent travelers and use this hotel when cruising out of Baltimore as the cruise package is great.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us and telling TripAdvisor readers about out "Park N' Cruise" package (which can be booked directly with us or on Bestwestern.com). We look forward to seeing you again the next time you are cruising out of Baltimore.

"Great stay"

4
GoPlaces09163191134, Baltimore, Maryland 19/03/2019

The hotel was great for my stay. Front desk staff super nice and welcoming . I would stay here again. Perfect for a nice weekend getaway. Food was good and free. Will be going back soon. Price was cool for location

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We like to say we offer "five star service with three star pricing" and your review confirms what we've been saying. Please note that Tradewinds Restaurant (right off the lobby) offers a complimentary hot buffet breakfast, but is open for lunch and dinner at very reasonable pricing. Thank you for your kind review.

"This place is older, dirtier, and frankly 'Smells BAD'"

2
User 12/03/2019

We had "2" rooms, both equally yuck. The non smoking rooms both had a smoke smell combined with maybe mildew. The noise level was totally unacceptable, we complained multiple times. Somehow the hotel was unable to provide blankets or bedding for pull out beds... (Multiple people at front desk being told the hotel could not provide them). After an hour magically bedding was available after repeated requests and complaint session at front desk. Elevators fail to display correct floor information and have a habit of lurching.. I rode them enough while trying to get a blanket that I was a little amused... that I was getting off on floors that don't exist, and twice thought I would free fall on way down... In short - NO WAY I would stay here again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We apologize for all of the problems you incurred during your stay. I will personally address the issue concerning your bedding request to find out why you didn't receive immediate service. Please know we have a maintenance contract with a local elevator company. They had previously diagnosed the problem and the part is on order. We appreciate your business and your review and hope you will give us another try in the future.

"Great place"

5
Janelouise65, Allentown, Pennsylvania 11/03/2019

Old but renovated . Staff friendly and accommodating. Great food in the restaurant. Provides shuttle service to the pier for cruise. Totally recommend staying here the night before a cruise. Cost effective.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you so much for sharing your experience with us on TripAdvisor. Our "Park N' Cruise" package has become very popular thanks to reviews like yours. We look forward to your return visit the next time your are cruising out of Baltimore.

"Happy Surprise"

5
kathmartsmith, Hackensack, New Jersey 09/03/2019

After a long day of driving from Smithfield, NC, we arrived at the Best Western Plus in Baltimore, MD. Although the hotel is not directly located at the Inner Harbor, it is close enough so that if one wants to visit that area, it is do-able. For us, the hotel was just a one night stay on our way home from Florida. We were welcomed warmly by the Front Desk staff. Best Western has been our "go to" hotel chain for many years, both in the United States as well as during our travels in Europe. This particular Best Western is a lovely hotel, very clean and well appointed. Our room was very spacious and well furnished. The TV needed some attention regarding a clearer picture, but we did not contact anyone about it because of our stay for only one night. Perhaps housekeeping can check out the TV service before a guest occupies a room to make sure it is in working order. We had a light dinner in the dining room which was quite good and the service was excellent. Both the waiter and waitress on duty (Angel) were friendly and very attentive. Breakfast buffet was well stocked and adequate. All in all, we would highly recommend this hotel should our travels take us to Baltimore in the future.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are "happy" to hear how much you enjoyed your stay. We appreciate your review and look forward to seeing you again the next time you are in the area.

"Red Hat weekend"

2
barbwald56, Parlin, New Jersey 08/03/2019

I think this hotel needs to be refurbished entirely. It needs some updates. The rug in the room was old and worn. The elevator doors kept on shutting on us. The pool wasn't clean and we had to wait for someone to find a key to open the door. The food for our banquet was poor. They were under staffed.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Please know we are constantly improving and updating. The Chef is aware of the problems with the banquet and will be sure to make the necessary changes for next year. We hope to see you then.

"Tntbear"

2
User 02/03/2019

I would not say it was completely horrible, but I am writing this while I am still here and it is 2:00 AM. Maybe that will paint a picture. I am in town for a trade show. I had a long day, I am tired and I was looking forward to a relaxing evening. So they put me all the way on the 12th floor in a room that was poorly appointed, with a TV that barely worked and a beautiful view of the projects. The location is terrible and I would not feel good walking around after dark here. I could have stayed downtown but thought the parking was a little expensive ....... next time I will hit the Marriott and pay the parking because it would have given me piece of mind and I am sure a cleaner warmer experience. I found trash behind the night stands while trying to find an outlet to charge my phone. Hey Best Western; "Every hotel in the last 10 years provides USB charging stations or at least an outlet to charge electronic devices". Maybe this hotel needs a serious remodel. There is no complimentary anything unless you want a disgusting cup of black coffee out of a coffee maker that looks as though it has not been cleaned since 1980. I called about the TV and they sent housekeeping up. The housekeeper called maintenance who came up and said he would replace the TV. I then waited, and waited, and waited. I fell asleep waiting and woke up around 3 hours later. I went to the front desk and was told they would call him. Nope! I went to their "restaurant" and stood there dumbfounded as waitresses just walked past me like I did not exist. Finally one called over to me from across the room and said, "sit anywhere you want". That is code for "don't stand there looking lost, go sit down and we will ignore you there". Finally I heard them discussing who was going to help the guy sitting by the railing. The busboy finally came over and gave me a menu. Then a waitress came over and said, "I guess I will be taking care of you". Mind you there was only 5 tables seated in the entire place and I counted 4 waitresses. Once I was served it went ok and the food was good. All told it was a mediocre experience. I then took the filthy elevator back up to my skybox and got back to my room with the same crappy TV. The front desk would not answer my calls. I guess they thought I would just forget about it. Well this is just one of the many venues I will use to warn people of the poor quality and service I experienced. I have had better experiences at much cheaper hotels. I am not a happy customer.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We will address all of the problems you described with the appropriate department heads so these issues can be discussed and improved. We hope you will consider staying with us in the future to see these improvements. Thank you.

"Nasty"

1
Nav1go, Virginia 02/03/2019

We had found this place for park and cruise and booked that rate. When we got to the hotel they told us we did not have that rate and quoted us almost $100 more for our two rooms for transportation to the pier. The room had a water damaged ceiling and paint that didn't even make it up the walls to the ceiling. They make you sign an agreement that you wouldn't hold a party in your room - and that is exactly the clientele this hotel draws - the kind that would rent a hotel room and hold a party. Considered using the pool until 1) the door was locked at 745 pm 2) you could not see more than 12” in depth and 3) all corners had a 3' pile of filth floating on top of the water. Had to call just to get an extra blanket. Then they said they didn't have any. We haven't even spent the night and this place is a disaster.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. If you can call or send me your reservation information, I will gladly look into the reasons for the transportation fees. The door to the pool is typically locked and guests need to open it with their room key. I will have maintenance check the lock on the door as well as the condition of the pool. We appreciate your comments.

"Great Transportation and room"

4
User 26/02/2019

The hotel was clean and staff was very friendly and helpful. They provided excellent transportation to and from the port for our cruise. The only thing I didn't like was the free breakfast. It was not horrible just not the best and could be improved on...

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We always appreciate your comments whether they be positive or negative. I will address your breakfast issue with our Chef to see where we might be able to improve. Thank you for your review.

"Stay away"

1
Johnny4858, Baltimore, Maryland 25/02/2019

Me and my wife stayed here for the weekend. Worst hotel ever. Mold all over my bathroom shower wall and by window. Found trash behind nightstand and under chair. Housekeepers dont know how to clean rooms The pool had white stuff ontop and much what looked like black mold on walls. The pool room stunk.. Nothing but rude ignorant staff. Housekeepers couldnt speak no english. Im never coming here again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay with us. We are always working to improve and appreciate your comments. Thank you for your review.

"Convention weekend"

5
Norma B, Owings Mills, Maryland 25/02/2019

I've been going to a Red Hat Convention at this hotel for fourteeen years! This year was a pleasant surprise as new carpeting has been installed and a new dance floor put down in the ballroom. The wait staff is so friendly, and go out of their way to take care of us doing our stay. The hospitality workers are also so helpful and sweet. This feels like home every year we come back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sure you've seen a lot of improvements in 14 years. We appreciate the review and look forward to seeing you again next year.

"Nice"

4
dorothyp210, Locke 25/02/2019

Aside from KD shuttle excellent. Nice place to stay. Location was great. Customer service excellent too. We enjoyed our stay. Place was welcoming. Restaurant a bit pricey for food recieved. Friendly & helpful staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Red Hat Convention"

5
User 25/02/2019

I have been to this convention for 4 years and have stayed at this hotel. It's has a pleasant atmosphere and the hotel staff is very accommodating. Very clean and the bed are comfy too! I'll be back next year for sure! Debbie Rathjen

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you, Debbie, for your five star review. We look forward to seeing you again for next year's Red Hat convention.

"Great experience"

5
Explore41977839297, Westminster, Maryland 19/02/2019

We enjoyed the show, the hotel stay, and breakfast! The comedy show with Rodney Perry, which was inside the hotel was excellent! The stay was relaxing and the staff was very nice and accommodating. The breakfast was an added bonus.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear how much you enjoyed your stay with us in addition to the fantastic show at the Baltimore Comedy Factory. Thank you for sharing your experience on TripAdvsor.

"Had a reservation but not there when we got there."

3
SusanC6042, North Syracuse, New York, United States 06/02/2019

Booked this thru a park and cruise company and had that companies confirmation (And the money was paid and showed they took the money from my checking account) but when I arrived hotel knew nothing and for me to get another room, I had to pay again. Contacted the Park and Cruise company and never heard back from them. My bank showed that this hotel charged my account months before so I feel they should not have charged me AGAIN!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the confusion with your reservation. I would be happy to look into this if you could just give me more information. There can sometimes be a problem with the third-party reservation company, so we really would like to check on this for you. Thank you for your review.

"MLK weekend"

5
Grandma1950, Barnegat, New Jersey 03/02/2019

The room was spacious for 4 children and one adult. Pool and hot tub were warm, clean, well enjoyed. The shuttle was excellent, punctual. Breakfast was warm and good. Definitely would stay here again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your five star review and look forward to you staying with us again the next time you are in the area.

"Poker 1000"

5
Harry B, Monsey, New York 30/01/2019

Everything is top notch from check in to check out. In particular, the front desk personnel are professional and courteous.The rooms and the bathrooms are always clean, and some amenities are provided (shampoo and conditioner, as well as a hot comb).

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your very kind review and look forward to seeing you again when you are in the area. Thank you for choosing the Best Western Plus.

"Best Western Plus"

5
User 25/01/2019

This was one of the best Best Western Plus we stayed at. The location was perfect, the room was nice and the restaurant was good. We will stay here again in the future. They held a comedy show there 2

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your five star review describing your stay at our hotel. We're happy to hear you found the location to be convenient, the room to be nice and the food in Tradewinds good. We hope you will stay with us again the next time you are in the area.

"Nice place to stsy"

5
kafrhit, Aurora, Illinois 25/01/2019

We stayed here before and after our cruise. It was a very nice hotel. Very helpful at check in. They have a free shuttle to visit local attractions and after a park and shuttle to the Port of Baltimore for cruises. The meals in their Resturant were very good and so was their complimentary breakfast. I do not anticipate going back to Baltimore anytime soon but would definitely stay there again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Our Chef and his team appreciate the positive comments about the food in Tradewinds Restaurant. We look forward to your next visit.

"Great Breakfast Bar"

5
User 24/01/2019

A few coworkers and I are in town installing some robots at a warehouse. We eat breakfast every morning there when we get off work at 7 am. The food variety is great, and the quality is very high. As a vegan, I usually grab some cereal with lots of fruit and orange juice. Zizi has been particularly friendly to us as well, and will check in on us from time to time.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We've listened to our guests and try to provide the breakfast items requested, so we're glad to hear how much you enjoy the selection. Thank you for staying with us while working in the area and thank you for your review.

"Great Dinner"

3
User 20/01/2019

Had a great dinner after the comedy show, my waitress was wonderful Angel and the Cook Chuck prepared my Angus burger perfectly. The rooms were nice and clean, some elevators have not been changed as of yet. Although a sign at the entrance on O'Donnell street would be a good idea.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are happy to hear how much you enjoyed your burger as well as the service provided by Angel and Chuck. Please know that we are in the process of updating the signage in the elevators and I will pass on your Comedy Factory sign idea to the Manager. Thank you for your review.

"Excellent location and services"

5
Cruiser59979484728, Bear, Delaware 20/01/2019

Staff was excellent and professional. Room was clean and comfortable. Location is right off of the highway and plenty of free parking. Weekend they have a comedy club at the hotel. So you really dont have to go far for entertainment

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff appreciates your kind comments concerning the service you received as well as the cleanliness of the rooms. We appreciate your five-star review and look forward to seeing you again.

"Personal Business Trip"

5
Roving10532880085, Ocean City, Maryland 18/01/2019

Friendly, courteous, helpful staff from check in to check out. Large, clean, comfortable, quiet room with hot breakfast of good food choices provided. Didn't use other amenities but the pool, hot tub and fitness room looked very attractive and inviting had I had the time to use them. Very convenient location. There were no problems. Planning to stay there again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. It is always good to hear that a guest enjoyed their stay, but even more rewarding to hear you are "planning to stay here again". We look forward to your return visit. Thank you for the kind review.

"wheelchair NOT ACCESSIBLE"

1
Resort19250502407, Baltimore, Maryland 18/01/2019

BW van parked in hotel wheelchair ramp..lights out bathroom..Cant get wheelchair in room.. hours to get frig.the one in room broke..no ice bucket..toilet not for wheelchair or older people..wheelchair roll in shower whole floor runs over in bathroom..2 days to hear from mango. offer 50 $cert to eat there 50$back to hotel

"Stay & Cruiise"

5
RichF81, Wanaque, New Jersey 17/01/2019

First time visiting this Hotel. Found it to be very convenient (easy access off of I-95) to the Baltimore Cruise Port. The Stay and Cruise package can't be beaten. Consider that parking at the cruise port is $15 per day. The BW package not only included free 9-day parking but also offered a free (better than usual) continental breakfast (with an automatic waffle maker) and free limo service to/from the hotel/port. Check-in was fast. You get a card, breakfast pass, internet password, and cruise port reservation time card. The room has all the amenities listed on their website. The restaurant has a large area for dining. The staff we interacted with, Front Desk and Dining Room were very pleasant and helpful. Rooms were spacious and clean. Also, the cruise port limo company, KD Elite, was easy to deal with. Although a number of BW in the area offer this package, this BW on O'Donnell St., is just a 10-minute ride to the port. Will gladly stay there the next time we need a room prior to sailing. I believe the BW also offers a free shuttle to and from the Inner Harbor. Overall, very very satisfied.

"Excellent service and very clean"

5
TravelinLyd, Davis, West Virginia 16/01/2019

Everyone was friendly and helpful, the lobby and rooms were clean and comfortable. The shuttle was a bonus so I didn't have to drive in Baltimore traffic! Excellent dinner in the onsite restaurant and complimentary breakfast.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear that you found our staff to be friendly and helpful. I'm glad you took advantage of our complimentary shuttle when going into the City and you also saved on parking fees. Our Chef appreciates your comment on the dinner and we all hope to see you again soon.

"Was ok of this hotel, the power of shower was very good, nice beds, quiet, beautiful lobby, free parking spaces."

3
Fearless13191522660, Taipei, Taiwan 11/01/2019

What's the best of this area. Free breakfast even though wasn't very good, but was ok, the speed of check in and check out was fast and all the staffs were nice and gentle, i did have a nice experience staying at this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for choosing the Best Western Plus. We hope you will stay with us again when you are in the Baltimore area.

"Essential pre-cruise but beware"

3
Okrent3209, Mayfield Heights, Ohio 06/01/2019

We got the cruise package. Stay 1 night and park for 2 weeks included. Room was $150+ ~30 in tax. It includes RT to port. Hotel was about 75% cruise package. Check-in was fast. You get a card, breakfast pass, internet password and cruise port reservation time card. Room was on 6th floor. Picture in hallway had cracked glass. View meh. Bathtub had a rust stain in the tub. Toilet was the lowest I have ever experienced. Maybe kids height? Room has a large lcd screen tv, hbo included, high speed internet 200mbs. AC was a window unit. It made so much noise we turned it off. Mattresses are super soft. Wish I had asked for a room with a firm mattress. Under the tv is a small microwave and refrigerator no freezer. Desk lamp has convenient electric outlet. Had to cover the light on the microwave with a towel. It was so bright I couldn't sleep. Breakfast was included. Large area for dining. Automatic pancake maker and yogurt machine ( not frozen) coffee has bottles for vanilla and hazelnut flavoring. Seems like it is the only place is Baltimore that offers this package. May fly from home airport on South West next time with an airport transfer. One big advantage of this package your bags can be overweight and you can bring as many as you need.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Please know we have begun renovations and hope you will come back to see all of the improvements. Thank you for your review and thank you for pointing out the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"EXCELLENT CUSTOMER SERVICE AND STAFF!"

4
User 03/01/2019

Well I want to nominate the assistant manager, Christina, for employee of the year! She went above and beyond to make our stay very satisfying. There was an issue that had us ready to pack up and almost go back home but she calmed us down and offered us another room and complimentary vouchers. But what made her gestures so outstanding was the fact that she was very reassuring, compassionate and personable which made it a very excellent customer service experience. I will definitely be back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Excellent customer service is our goal, so I am happy to hear that Christina handled your issue with that level of service. We appreciate your review and look forward to seeing you again.

"Cruise and parking package"

5
LaWanda K, Steelton, Pennsylvania 27/12/2018

We had a time at a Great deal, shuttle service was great! Would do this again nice, clean,comfortable hotel,enjoyed the pool, great breakfast, very nice and helpful guess services.Would absolutely do it again!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus and our "Park N' Cruise" package. We appreciate your very positive review and look forward to seeing you again the next time you are cruising out of Baltimore.

"Pleasant Stay"

5
owlhoot8, Reamstown, Pennsylvania 22/12/2018

Booked this hotel due to its proximity to Johns Hopkins Bayview. Staff was very friendly and cordial. Rooms were immaculate. Lots of pillows! Loved the organic toiletries. Family enjoyed the breakfast buffet. Great experience!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your kind review, but more importantly, we appreciate you choosing the Best Western Plus for your stay in Baltimore. We look forward to seeing you again the next time you are in the area.

"Nice and friendly Staff. Hotel needs a refresh.."

3
trvln_d_wrld, Lake Ridge, Virginia 20/12/2018

Ummmm. Because the staff was exceptionally friendly and helpful, I was happy. The lobby has been painted but is has about 20 layers of paint on it. Ceiling tiles were dirty in many places. The furnishings were updated but the room and bath still has a 1980s feel. The room carpet needs a deep cleaning. The towels were clean...but they were thin, old, and felt like sandpaper. The mattress had a plastic covering on it which mad me feel like I was sleeping on a gym floor mat. However, for what it's worth, the shower felt really great and housekeeping did an exceptional job keeping the place clean. The breakfast offerings were good. However, the sausage and the hash were burnt and greasy. Luckily, we only stayed for a night. Won't be back.

"Nice Hotel for the City of Baltimore"

4
Compass35536415786, Rochester, New York 14/12/2018

The Staff was friendly the elevators needs to be updated. The water in the sink and bathtub came out yellow when I first turned them on. Which never happened before. The water did clear up after I let the faucets run for about 5 minutes. The breakfast was better than most hotels. I will stay again but next time I will complain about the Yellow water coming out the faucets.

"Precruise stay was great!"

5
User 11/12/2018

The people at the hotel were very courteous and friendly. The room was very clean. The KD Elite shuttle service was professional, prompt and made the trip to and from the cruise port easy and pleasant.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff appreciates your kind review and we look forward to seeing you again the next time you are cruising out of Baltimore.

"Great for Pre-cruise!"

5
Frank S, Williamsburg, Virginia 03/12/2018

The park and cruise package was so worth it. For the same price as parking at the port, we got the night in the hotel, breakfast, and round trip transportation to the port. The hotel was a very good experience. It was clean and everyone was very nice. We would definitely stay here again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out the value of our "Park N' Cruise" package and thank you for your kind review. We look forward to seeing you again the next time you are cruising out of Baltimore.

"miserable experience"

1
614bridgets, Everett, Washington 28/11/2018

My stay was based around an appointment at Johns Hopkins Outpatient. My first room, the toilet was broken and my neighbor was yelling at his tv (not the hotels fault - but you could hear everything through the walls. I asked to me moved to another room with a working toilet only to have it stink like cigarette smoke. I tried the room for about 45 minutes until the smell gave me a headache. So, I ended up with a third room. I wish that I could post pictures of how dirty this hotel is. The final room the sink and bathroom floor were gross. On the way to my room the floor in front of the pop machine was soaked with water. Just a dirty hotel. Then to top off my experience I had request a shuttle to Johns Hopkins for the morning. I told the staff what time my appointment was and they said no problem that I would be there in time and arranged for my shuttle. I ended up being 10 minutes late for my appointment!! I would have taken an Uber if there was going to be any issue. My whole trip was centered around this appointment. Not a happy guest.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the inconvenience you incurred during your stay. We do our best to answer our guest's complaints of noise and smoke odor and send the appropriate staff person to alleviate the problem. I see that you were moved to another room. Our shuttle drivers do their best to get our guests to their destinations in a timely manner, so I'm sorry you did not make your appointment in time. We hope you will consider staying with us again the next time you are in the area. Thank you for your review.

"Made our trip to Johns Hopkins and Baltimore very easy!"

5
User 25/11/2018

My husband and I had never been to Baltimore, and we were scheduled for a full day of appointments at Johns Hopkins Hospital on Monday November 12, 2018. We arrived on Saturday November 10, 2018. We were pleasantly surprised to find all the extra details this hotel organizes to make patients of Johns Hopkins comfortable. We received a 10% discount on our meal in the hotel restaurant. A whole floor is reserved just for patients and their families. They have a lounge with dining tables, couches, a big TV, and computer stations just for patients and their families. The shuttle dropped us right at the curb of the Outpatient Center for our appointments, and picked us back up. Not having to worry about directions or parking made it so easy! We really appreciate everything that they did!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvsior. We do our best to accommodate the needs of every guest, especially our Johns Hopkins guests. Although we look forward to seeing you again, we hope it is as a tourist in Baltimore and not as a patient at John Hopkins. Thank you for your kind review.

"A good base for exploring Baltimore"

4
User 20/11/2018

Easy access from Interstate 95. The hotel provide free parking and good breakfast. The room was spacious & spacious but feel a bit old but still a comfortable room. The hotel staff are friendly and helpful. The hotel has free shuttle service to & from Inner Harbor & few other places that really make this a good choice for us. My only complaint is the access road to the hotel is in a bad shape with plenty of potholes, be careful when driving to the hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your positive comments about our location and our shuttle. Please know that the access road you mentioned is actually the City street out in front of the hotel and it is being resurfaced by the City. We have called the City to try to determine when this project may be completed. Thank you for your review.

"Nice Restraunt, Ok rooms"

3
sadiesetterlund94, Raleigh, North Carolina 18/11/2018

Me and my family stayed here just a few days ago for an appointment at John Hopkins. I will say this place was the perfect location for our stay and the hotel lobby was very nice. The staff were all very friendly and the bar area was nice. The restraunt/breakfast area was ok, and the breakfast was pretty standard for a hotel. The food was great, in my opinion. My husband and mother had a steak and crab and they both said it was great and cooked to perfection, it was actually very surprising how good it was! The rooms were ok. Our room was fine, standard hotel room, felt like it was clean enough and quiet enough. My parents room had a strong smell of mold though, which wasnt great as my mother was sick and there to see a doctor. So thats why my review was average. You do get a discount if you are there for an appointment at the hospital. So that was really nice. Recommend if you need a place to sleep for a night or two and need an affordable place to stay near john hopkins.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. We hope you reported the odor problem to the Front Desk at check-out so they could then have the room treated by our Maintenance team. If not, kindly call the hotel to report the room number. It's nice to hear how much everyone enjoyed their meals in our Tradewinds Restaurant. We look forward to your next visit and wish you and your family a wonderful Thanksgiving!

"A great experience for people cruising out of Baltimore"

5
kyco2412, Oshawa, Canada 07/11/2018

We always use this hotel and shuttle service along with the park and Cruise package. Never disappointed with the service or value. We take the shuttle to the inner harbor the night before the cruise and then take the KD Elite shuttle to the cruise Port on the day of the cruise. Each time has been a great experience!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thanks to guests like you, our "Park N' Cruise" package has become very popular. We appreciate your repeat business and your kind review. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Unexpectedly awesome"

5
User 06/11/2018

Hotel is beautiful inside, and the room was clean and modern - nice big TV, AC worked great, offered great view of Baltimore from the 8th floor. The spread for breakfast was the best I've ever seen for complimentary.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It is always nice to have a guest arrive and be pleasantly surprised. We like to think that we offer a nice variety (which changes a little each day) for our complimentary breakfast, so thank you for sharing your experience with us on TripAdvisor.

"Best Stay!"

5
User 06/11/2018

Amazing Hotel :) The service I experienced was top notch! I liked the room,the location & amenities! Would recommend to all! If your looking for a convenient location, great prices, free parking, free breakfast and avoid the hassle of going downtown, this is the place for you! Conveniently located off of I-95 exit 57!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you, Alesia, for your kind remarks. Our staff works hard, so it's always nice to hear how much our guests appreciate their efforts. We look forward to seeing you again the next time you are in the area.

"Convenient to Hopkins"

5
User 02/11/2018

We have become regulars at Best Western Plus since our first stay. They have special rates for patients at John's-Hopkins Bayview, which is very close by. Rte 895 is a stone's throw away. Staff is always pleasant, helpful, and ready to accommodate.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
The fact that you are a repeat guest means so much. We appreciate your repeat business and your very nice review.

"Nice place to stay. Some minor problems tho "

4
birdie521, Pittsburgh, Pennsylvania 01/11/2018

Was thinking about giving a 3 star but since the staff was so nice I gave it a 4. First I'll say what I liked about the place. As I said before. The staff was really nice and helpful. Room was clean and beds were comfortable. Rooms were cleaned everyday and beds made. The problems I had there were every single day we had to have our key cards reprogrammed which was a pain when you are on the 10th floor and out of the 4 elevators they have only 1 was running. You had to wait at least 5 mins for an elevator. My second night there I had no hot water for a shower. None at all. What hotel runs out of hot water. Even with the problems I would probably stay there again since they were only minor problems.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, I would like to thank you for recognizing the efforts of our hard working staff. Secondly, I would like to apologize for the problems with the key cards, the hot water and the elevators. These issues have all now been resolved and we look forward to you staying with us the next time you are in the Baltimore area.

"OK but you can do better...."

3
refmd, Atchison, Kansas 01/11/2018

Stayed here twice during a recent 8 day vacation. It's OK but not great. Ice machine on floor didn't work. Soda machine empty. Telephone in our room didn't work (had to call them on my cell phone to complain). Room adequate but outdated. Both TVs small. Few plug-in's by bed. Breakfast hot & OK but mostly microwaved food.

"Absolute nightmare"

1
User 27/10/2018

This was our second stay at this location. Last year was great. We recommended it to several people and had several people going on the same cruise as us book this hotel. Well I will never make that mistake again. The rooms are ok, but the management is not very good at all. Had unsupervised kids 5-12 running through the halls at all hours of the night banging on walls, the ice machine, Screaming and yelling. Called the front desk someone comes up and evidently didnt care or didnt check because it never stopped, they book events here and 90% of the issues was from people there for the events. Majorly drunk people all over the place. They were definetaly over served by the facility. Pool was shut down due to a "health concern" which was obvioulsy shut down by the Baltimore police who seem to spend alot of time at the hotel. Elevators were out of inspection and were unsafe at best. They would move up and down after the doors were open and you could feel the cables bouncing as it was moving. Not a smooth ride at all. Parking was a nightmare, drove around the parking lit for 20 mins waiting for a spot as it was filled up by event guests, which this hotel seems to cater to more than people staying here. If you want rest I would not recommend this hotel it is definetaly in need of some changes and customer service training and safety upgrades, will not stay here again after this stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We sincerely want to apologize for the problems you incurred during your stay with us. Please know that our Security team does their best to manage unruly guests and someone did investigate your complaint. The issue with the pool has been resolved and it is now open. The inspection papers in the elevator were indeed past the date, but only because the City of Baltimore had not sent us a new inspection sticker, but that has now been rectified. We appreciate you choosing the Best Western Plus and hope you will reconsider and stay with us again when you are cruising out of Baltimore.

"Nice hotel for the money "

4
User 27/10/2018

Nice hotel that offers free airport shuttle and for a 25.00 fee shuttle service to and from the cruise terminal. Hot breakfast was good with variety of food also across the street is a fast food restaurant that was good for take out only. I recommend this hotel. Donnell was our shuttle driver that took us to the cruise terminal he was very nice, professional and friendly.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your four star review, however, I wanted to point out that we do not offer free airport shuttle transportation. If you purchased our "Park N' Cruise" package, KD Elite provided the transportation to the Cruise Terminal and they probably charged the $25.00 shuttle service fee either to or from the Airport. Thank you for sharing your experience with us on TripAdvisor.. We look forward to seeing you again.

"Different"

2
User 27/10/2018

I travel frequently for my work. This place was very different than most I've stayed in. It appears they are trying to seem like an upscale hotel. It's NOT. No coffee in the lobby for guests after traveling and might be a bit tired. "There's coffee in the room" I was told by a rather snobby lady. You know, that crappy cheap stuff with the little condiment pack with powdered creamer. Yech!!! Next, here's your ticket to get breakfast in the morning, admit 1. Oh, and here's your parking pass you must place in your vehicle or get towed. Leave bags in lobby, head back out to vehicle. I proceed to the elevators to ascend to the 9th floor, elevators in which the digital floor display is in hieroglyphics due to burned out display. The room was nice, clean and had decent wifi. That's where the good ends. The coffee in room was ONE coffee pouch, One condiment pack. Sure, I could have called the desk and requested more but aggravation got the best of me. Decent nights sleep, relatively quiet, comfortable bed, etc.. Breakfast at 6:30 am, sharp!!! Not 6:25, 6:28, but 6:30, sharp!! (see attached pic) Usual fare of motel breakfast foods. Stale Raisin Bran, pre-made gross omelettes. Turn in my keys at the front desk and ask for receipt, standard procedure, right? Wrong. I paid online, they can't access it, it was emailed to me. ??? Tried to print out receipt next morning at home, "site not available". The fun !!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. I will meet with the Front Office Manager and the Executive Housekeeper to address you issues with the Front Desk agent at check-in as well as the shortage of coffee packets in your room. We are always striving to improve, so appreciate you taking the time to point out these issues. Thank you for your review.

"Like an Old Friend's Home!"

4
Tina56_8, Chincoteague Island 24/10/2018

My husband & I visit Baltimore often, since he received a heart transplant at Johns Hopkins. This hotel caters to Hopkins patients and their families - there are 2 floors devoted to them, and they offer a discount not only on the room, but also for food in the restaurant. The rooms are comfortable and there is a lounge for Hopkins folks as well. The staff are kind and welcoming - we love coming here! A note about the hotel restaurant - the food is WONDERFUL!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We want to thank you for your kind review. and your loyalty to the Best Western hotel. Our hard working staff appreciates the recognition (especially our Chef) and we look forward to seeing you again the next time you visit Baltimore. .

"Convenient to Baltimore"

4
User 24/10/2018

My daughter and I stayed here for a recent medical trip to Hopkins. I chose the hotel based upon its location to Hopkins and the free parking. Other hotels I looked at charged $35-40 for valet-only parking. I liked the accessibility to my vehicle, as I'd read valet parking can sometimes take too long to retrieve your car. With medical appointments, that was not an option. This hotel also offered shuttle service to Hopkins and the Inner Harbor for meals and entertainment. Even though we had our car, driving in Baltimore is a bear, so the shuttle service was a nice option. The hotel was clean. The room was nice. The bed was comfortable. It's not a vacation destination, but it met our needs for business travel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out our convenient location as well as the shuttle and our free parking. We appreciate your review and look forward to your next visit (although we do hope it is for pleasure and not a medical trip).

"Big hotel, convenient location, free parking"

4
RayVonArbys, Offenbach 22/10/2018

I spent one night at the BW Conference Center Hotel on a vacation trip. The hotel is much larger than the usual BW hotels and slightly above standard. The location fitted perfectly my needs: close to downtown (15 minutes by car without traffic) and free parking. There is a theater in the same building, which did not bother me. Across the parking lot is a McDonald's restaurant. The room was quiet and clean but a little bit worn. The furniture needs a makeover. Bathroom fitting was leaking. Breakfast was tasty, but not exceptional. Overall, it was OK. I would probably choose the hotel again, even for a longer stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience on TripAdvisor. Please know we are constantly renovating and striving to improve, so look forward to your return visit. Thank you for your review.

"Precruise stay"

4
carnivalcruisers, Buffalo, New York 15/10/2018

Booked the park and cruise package. Nice hotel convenient to inner harbor area. Hotel has free shuttle to take you to harbor area. We did not use this service since we had our car. Shuttle service to Port for cruise was provided by KD Elite Transportation was poorly run. Bus pulled in and we never heard driver announce that he was loading passengers. We happened to see people getting on bus and walked out to bus. He told us we were on other side of lobby so didn't hear him call for us. In fact we were sitting 10 feet away from check in table. Had some confusion about where to park our cars. Some people were told to park in back, side and front of hotel. Breakfast was your standard hotel breakfast with waffles, pancakes, scrambled eggs. Bar on site was nice place to site and have a couple of drinks. Would stay at this at this hotel again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you incurred due to the mix-up with the transportation and the parking location. We appreciate your review and hope to see you again the next time you are cruising out of Baltimore.

"Overall pretty good!"

4
User 14/10/2018

I was on a business trip. The check in experience was quick and painless; the lady who checked me in was particularly nice and professional. The room was good. Clean, comfortable and the bed was very comfortable. Usually when I travel the bed either feels like sleeping on a marshmallow, or sleeping on a rock. The bed in this room was, like the 3 bears story, just right. Having a microwave, refrigerator and a nice sized flat screen TV in the room was nice. The room was clean-the service staff takes the time to do it right.The hotel has a breakfast buffet in the mornings. Most hotels do a few danishes, some coffee and call it a buffet....... This one has what is best described as a "full spread". VERY wide selection of breakfast items-cereal, waffles, yogurt, bagels, biscuits and gravy, sausages, fruit, etc. Well done overall.If you get a chance, check out the Tradewinds restaurant on site. The food is exceptional, decently priced and room service was on the ball. It's a good place to eat. All in all, a good hotel stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff appreciates all of your kind comments. Especially the review of our complimentary breakfast and the variety of food offered, which is the result of comments and requests by our guests. We look forward to seeing you again the next time you are in Baltimore.

"Awesome"

4
User 14/10/2018

My stay here was awesome. Everything is clean, the staff is really nice, check in was very easy. The food they have at the restaurant is really good. Pool area is good for kids and they also have a hot tub. I will definitely be coming back to this hotel

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Your "awesome" review is very much appreciated and we look forward to seeing you again the next time you are in the area.

"Park and Cruise Vacation"

5
User 14/10/2018

We had a wonderful stay at this hotel. The food in the restaurant during dinner was excellent and reasonably priced. Our server Angel and Jeremy provided us with outstanding service. I highly recommend this hotel because of the price and the convenience. We will definitely be back. I do not understand the rating of a 3.8 because everything that we asked for and did and saw in the hotel were spot on. The manager Omar was on top of things. Thanks for a great stay Charles

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your "Park N' Cruise" experience with the TripAdvisor readers. Angel, Jeremy and Omar all appreciate the "shout out" for providing you with excellent customer service. We hope to see you again the next time you are cruising out of Baltimore

"Vacation stop over"

5
User 11/10/2018

This hotel is located just off a major intersection of a number of interstates, so for traveller's is ideal. The hotel runs a free hourly shuttle to downtown & harbor area, which I would recommend due to high parking costs in town. This is a large hotel and the decor is a little dated, but in immaculate order. The rooms are large as is the bathroom. The staff are knowledgeable and pleasant. The breakfast has a big range of food available and is buffet style. I was surprised as it's free of charge! All in all a really excellent choice, with free parking, I would recommend this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our hard working staff and the hotel management, we would like to thank you for your five-star review. Please know we are in the process of renovating, so please visit us again the next time you are in the Baltimore area.

"Loved the park & cruise rate and great service!"

5
orlandodisneyfan, Johnson City, Tennessee 09/10/2018

The service from front desk, shuttle service, breakfast were outstanding. We used their park & cruise room option and were very impressed with how well it worked out. They made our arrangements for the transportation to cruise port and back and let us park our car there at no addl charge. This was the way to cruise! We loved the free shuttle service to the Inner Harbor the night before our cruise too.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's always nice to hear a guest use the word "outstanding" when reviewing our services. We appreciate you taking the time to let TripAdvisor readers know about our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Frequent visitor"

4
juneChicago_IIIinois, Chicago, Illinois 09/10/2018

Frequent visitor, we travel there at least 2 to 3 times a year is close enough to the harbor but for now from the crowd and they provide shelter shadow breathless service is excellent in a room is always clean we enjoy the comedy club downstairs see you next week

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your continued patronage to the Best Western Plus Hotel. Thank you for taking the time to share your experience with us on TripAdvisor.

"Showing it's age"

3
richardr1954, Lavaltrie, Canada 07/10/2018

The hotel needs some renovation. The room was very clean but it was damp (probably because of the air conditioning). Things were a bit dicey when we checked in. The two night reservation was booked under two different names and although we had called to have them linked, we were not allowed access to the room until the second party arrived. We did like the park'n'cruise with shuttle to the cruise terminal which is why we had made te he reservation

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problem you incurred with the reservation link and hope it did not cause you too much inconvenience. We are in the process of renovating and hope you will choose to stay with us the next time you are cruising out of Baltimore.

"Great stay"

4
985darrells, Knoxville, Tennessee 06/10/2018

Large parking area which is great. Breakfast is great. We start work or leave at 630. Just wish breakfast could start a little sooner or maybe have some quick stuff on the run. Other than that great place. Some construction work around the side of the parking lot but no issue. Will stay here again for sure.

"Great Hotel for the price"

5
ZekeAFreak, Maryland 04/10/2018

Stayed for four nights. They offer a special rate for those staying in the area for Johns Hopkins patients which was great. The food at the restaurant was surprisingly good and affordable, plus the bartender was fun. Front desk staff was very friendly and accommodating. They have a shuttle but it only goes to 5 specific destinations at predetermined times, just something to note. The room was basic but well maintained. Will stay again when we need to go back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Our staff works hard and they appreciate the recognition of good service and good food. We hope you'll be staying with us soon. Not as a Johns Hopkins patient, but as a tourist in Baltimore.

"Great Place"

5
Thomas H, Humble 04/10/2018

This hotel was a great find. it"s located in a quiet suburban setting close to BWI. the hotel is extremely clean and the breakfast is better than most buffett offerings. An easy walk to the light rail puts the inner harbor a short 15 minutes away for 2 bucks!

"Excellent hotel!"

4
Skycat29, Manlius, New York 04/10/2018

Excellent hotel with very comfortable beds. If the pool is not open....ask again! Breakfast is wonderful, full of options. Elevators are plentiful and fast; as is parking. I asked for side-by-side rooms and the hotel accommodated.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our goal is offer excellent customer service to every guest, so it's nice to see we succeeded. Thank you for your review.

"Regular stay"

5
User 27/09/2018

I have gone there for several years. The rooms could probably use some updating, but that does not outweigh the cleanliness and comfortability The staff are unbelievably caring and helpful. This place has become my second home.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We want to thank you for your kind review, but more importantly, we want to thank you for making the Best Western Plus your choice for a hotel when you are in Baltimore. We look forward to your next visit.

"Family accommodations for John Hopkins Hospital"

5
User 26/09/2018

We had a family member having surgery at John Hopkins hospital and we stayed 2 nights here. First BW gave us a special rate, approximately a 20% discount on our rate, gave us free continental breakfast (which was wonderful!!!!!), and gave us a 10% discount on all purchased meals from the onsite restaurant because we were linked to John Hopkins for a patient staying there. The hotel was spotless, beds extremely comfortable and nicely decorated, the food was great, and the staff was wonderful! Of further visits are in this area....we will definitely stay at this BW.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you sharing your experience with us on TripAdvisor and look forward to you staying with us the next time you are in Baltimore.

"Johns Hopkins patient"

5
User 19/09/2018

We always stay here when my husband has an appointment at Johns Hopkins. The free shuttle service is a blessing. Also included is a very nice free hot breakfast. The hotel restaurant serves very good cream of crab soup. The entire hotel and restaurant staff were very professional and friendly.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your stay in Baltimore. We appreciate your kind review and our Chef especially appreciates your comment about the cream of crab soup.

"Room was OK"

4
Jetmech60, Brick, New Jersey 13/09/2018

The room was clean and the amenities worked well. Could use some more outlets than what is provided. The air conditioning sis work, but it seemed to turn off and on constantly. The AC unit was loud making it difficult to sleep.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your review. I will definitely discuss the possibility of additional outlets in the room with our Chief Engineer. We look forward to seeing you again the next time you are in Baltimore.

"Good Location"

4
User 10/09/2018

The room was clean. The breakfast had a good variety of items to choose from. The hotel was right off the highway. The beds were a little too soft for my liking. The remote did not work all that well for the television.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We appreciate you pointing out the cleanliness of your room, the breakfast variety and our convenient location. I apologize for the problems with the remote. I don't know if you called the Front Desk, but if you did, they would have sent up a new remote. Although the bed was a little too soft, we hope you will stay with us again the next time you are in Baltimore.

"Conveniently located"

4
sjoyc2015, White Plains, New York 05/09/2018

We have stayed at this Best Western on several trips to this area. It is nice and convenient to the Beltway. The rooms are nice and clean. The breakfast was good and there were a couple of choices available. Any other meals/restaurants were not far from the hotel. The staff has always been friendly and accommodating.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for mentioning our convenient location, our clean rooms and our complimentary breakfast. We appreciate your review and look forward to seeing you again the next time you are in the area.

"Great place for a good price"

4
Nyla K, Phoenix 03/09/2018

Though the hotel is not located on the Inner Harbor, the benefit of having free parking and a free shuttle makes up for it. The hotel is a busy one with tours and groups staying there, it handles it well. The rooms are fine and the staff is friendly and helpful. I've returned twice and haven't been disappointed. A bonus is the short drive to one of the best seafood restaurants in town. Think Maryland Crab Cakes!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor and pointing out the value of staying with us instead of a downtown hotel. We have to agree that a trip to MD requires a good crabcake. FYI...our Tradewinds Restaurant offers pretty good crab cakes and excellent cream of crab soup. Thank you for your review.

"Park and Cruise"

4
fhmoore724, Norfolk, VA 02/09/2018

The hotel was very nice. Not sure why so many poor reviews. The raoute from I-895 brings you in to the rear entry and is definitely no scenic! The restaurant is convenient and pretty good. The shuttle service provided with the Park and Cruise deal was superb, as is the efficiency of embarkation and debarkation of the Grandeur of the Seas, We were pretty tired after dealing with NoVa traffic so we didn't explore Charm City! We will definitely stay here for our next cruise....May of 2019 on the Grandeur again!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you so much for pointing out the convenience and benefits of our "Park N' Cruise" package. We appreciate your review and look forward to seeing you again in May.

"John Hopkins needs to remove this hotel off their list"

1
User 01/09/2018

I stayed at this hotel with a friend having surgery at John Hopkins Hospital downtown. The John Hopkins floors in the hotel are over sprayed with disinfectant that it is not tolerable. It made me sick and I was not the Hopkins patient. The bed was heavily sprayed with disinfectant. I had to request new bedding. We requested another room but after checking 2 other rooms, they were all the same. Hopkins patients are restricted to 2 floors in the hotel. The front desk told me that they use the heavy disinfectant on the Hopkins floors. I reported my experience to the Hopkins Accommodations office but the hotel remains on their list. Go to another hotel on the list, not this one.

Janet C, Guest Relations Manager at Best Western Plus Hotel & Conference Center, responded to this review
Dear Ms. Carmella, Thank you for taking the time to respond to our survey and for sharing your experience with us. I will definitely make a point of discussing your very valid point with our Executive Housekeeper in an effort to change the disinfectant situation. We enjoy being able to offer a dedicated Johns Hopkins floor for those guests visiting the hospital and we take pride in being able to have a suite available for Hopkins patients only, who may wish to have a break from their sleeping room, or gather family, or meet with a Doctor. The suite is ideal for these reasons and any others our guests may wish to use it for. Please accept our sincere apologies for not having exceeded your expectations. You are a valued guest and we would appreciate it if you would consider staying with us again when you are next in Baltimore.

"Inexperienced customer service. Nice hotel though."

3
User 31/08/2018

Overall, I thought BW was a nice hotel. I was in Baltimore to visit my family. The day of check in, my Aunt went with me. She insisted on paying for the room. She handed the man behind the counter her credit card. The man behind the desk did not say anything about a prepaid reservation and handed the card back to her as if he used her card to pay for the room. I received my credit card bill yesterday and the charge was on my bill as I used my card initially to make the reservation. I contacted the hotel and spoke with a woman who stated the reservation was "cancelled". I explained that I stayed there and explained the circumstances regarding payment. The girl I spoke with had an attitude stating I needed to call Priceline ( who I reserved with) which I already had done and they referred me to the hotel. Obviously, when it comes to billing the staff is somewhat inexperienced. Concerned for my Aunt's credit card, I immediately contacted my Aunt to make sure her credit card did not acquire another charge from Best Western. I gave this hotel 3 stars due to the experience with the customer service upon check in and via telephone.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Dear Guest, Thank you for taking the time to fill out our survey and for sharing your particular experience with us. I will share this with our Front Office Manager, so we can offer a first rate check in for everyone in the future. On behalf of the entire team, please accept our sincerely apologies for not exceeding your expectations. We appreciate you choosing to stay at our hotel and really hope that you will consider staying with us again when you are next in Baltimore. Thank you.

"We used this hotel as a cheaper alternative to the higher priced hotelscloser to teh inner harbor."

3
hesslerralph, Staten Island, New York 28/08/2018

We had an overnight trip to Baltimore to see an Oriole/Yankee game. This hotel was about $100 less than other hotels in the downtown/inner harbor area. For our purposes the hotel was fine; clean room, comfortable bed, free breakfast and convenient to the stadium and inner harbor/Fells Point. Our only complaints were the long check-in process and a somewhat working TV. All in all a good less expensive alternative.

"Adequate, clean, served it's purpose."

3
User 27/08/2018

Went down for the Yankee Game at Camden Yards. Looked at the hotel options and this was the least expensive for what I though was a decent hotel? I thought right and it was exactly as expected. I would say 3.6 stars is a fair rating. I only stayed 1 night but it would have been fine for 2 or even 3. The beds were okay, the lobby was okay and the staff was nice and got me on to the free shuttle to the convention center right across from the stadium. It's about a 15 min ride away so not where you want to stay if you want to be walking distance but I didn't care about that. We actually Ubered back after the game. Restaurant there was fine. I had a good burger. I would definitely recommend for Yankee fans going down. Price was right and nothing wrong with the hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus while visiting Baltimore. It's nice to know that you enjoyed the convenience of our shuttle service and you found the staff to be pleasant. We appreciate your business and your review.

"Don't say here"

1
User 25/08/2018

My wife and I live in NJ and planned a mini vacation weekend. We booked this hotel for 1 of those nights. Upon check in we had to sign a form saying they take no responsibility if our car gets broken into/stolen. When we arrived in our room it smelled of cigarettes and mildew. The bedskirt was filthy with stains, dirt and hair balls in the corners of the room, the only window in the room was covered with a white film so we were not able to see out and the bathroom toilet had pubic hair and urine on it. We looked at each other grabbed our bags and walked out. Stopped at front desk it was a non refundable room so we were out of luck! At that point we did not care we got into the car and found another hotel which was great. Very unhappy with Best Western wont be staying ever again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We apologize for any inconvenience during your stay. Please know we are in the process of renovating and the issues you incurred will be addressed. Thank you for your review.

"A GO To Place"

4
User 25/08/2018

Great staff!! Lost count how many times we have been here. Shuttle Bus is still top notch. Complimentary breakfast with GOOD Coffee. Room was clean and the Maid was accompanied my small request. We will be back next year.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your "Go-To" hotel when you are in Baltimore. We appreciate your business and want to thank you for the kind review.

"Good for short stay!"

4
User 24/08/2018

Hotel has great shuttle service that can take you to key spots in Baltimore. I stayed on the 10th floor which seemed renovated compared to the lower floors. Room was clean and beds were comfortable. Staff was very attentive to my needs. Had to get a new fridge since mine was broken and it was changed in 10 minutes. Overall good for a short stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our goal is to provide every guest with excellent customer service, so glad to hear you received that level of service. We appreciate your review and look forward to seeing you again the next time you are in Baltimore.

"DO NOT STAY HERE"

2
User 20/08/2018

Unless you like 100 degree hallways and sweating like a pig as you walk to your room...don't stay here. The hotel was rundown and needs serious renovations. You will have a view of the hood and there are plenty of sketchy individuals in and around the hotel. The front desk staff couldn't care less about your issues or complaints. There were signs of mold and water damage in my room. And there is nothing executive about the 12th floor. You can see around the frame of the door...light shined in all night from the hallway and the walls are so thin you can hear the person across the hall taking a shower. The desk chair was broken and the toilet barely flushed. The bed was super comfortable but the front desk never responded to my need for an additional blanket. Not to mention I left food in my room and asked to go back up to get it. The housekeeping staff said there was no food left, but I saw that same food on their cart. This hotel was super convenient for training but I would never stay there again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am sorry our hotel did not meet your expectations. Please know that we are in the process of renovating which will include new air conditioning units and improvements to the public/meeting space. I will address the customer service issues with our Front Desk Manager and our Executive Houskeeper. Thank you for your review.

"Worse hotel experience of my entire life."

1
msfixit1026, Manheim, Pennsylvania 18/08/2018

I stayed at the hotel while my spouse underwent brain surgery. The night we arrived the television did not work so we reported it and was told "Maintenance is off duty for the day." I told the hotel staff we would be at the hospital all day the next day and asked them to look at the television. When I returned to the hotel that night the television still did not work so they told me I could move. Yes I had to pack up and move all our belongings. After moving to another room I was told I had to move once again, because they needed the room. What? After speaking to the Manager I was told I could stay in the room. Around 10:00 p.m. Friday evening I heard someone trying to get into my hotel room (I was in bed) so I quickly dressed and opened the door. There was 5 men not in hotel uniforms at my door and instead of apologizing for disturbing they began interrogating me asking me why I was in the room. Not only did they question me they insisted on entering the room for some type of "Inspection." I had enough so I checked-out of the hotel. I would not stay at the hotel again if they offered the room for "Free."

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay. Our goal is to provide every guest with excellent customer service and that goal was not met in your case. Please know that the men that came to your room were indeed hotel employees who had gone to your room in error. I appreciate you taking the time to discuss this situation with me and, as a result, we will be initiating a mandatory Customer Service refresher course for all of our staff. Thank you.

"Disappointed"

3
slflem, richmond 09/08/2018

Needs updating!! I had expected that the hotel would be a little old but was disappointed to find boogers on the wall, wet/sticky carpet, A/C ran all night and still felt stuffy and the bathroom paint was peeling. The continental breakfast was pretty good though. I would not recommend this hotel to anyone. We only stayed for one night. It was conveniently close to the main highways.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet your expectations. We are in the process of renovating and hope you will stay with us again to see all of the improvements. Thank you for your review.

"First time and last time"

2
canelarican05, Brooklyn, New York 09/08/2018

Large hotel, considered non-smoking, but people were smoking and covering a nice large area of the hotel front. People smoking in their rooms, including marijuana. Food and garbage from a previous stay was found in our room. We found it under the chair and bed on our departure day while checking to make sure that nothing was left behind. Laundry facility was crappy. Space for 3 washing machine, but only 2 were up, and 1 was completely down while the other was being used by another guest and it sounded like the machine was going to explode. Needless to say, I didn't do the laundry. Breakfast was very good - lots of food and nice variety. Staff was pretty good. although I felt that the manager didn't care too much to resolve the situation when we complained about the smell of marijuana seeping into our room one night. Rowdy crowds and lots of hood rats staying there. Not enough handicapped parking spots - large lot with approximately 10 spots, give or take.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. Our Head of Security as well as our Executive Housekeeper have been made aware, so please know the issues are being addressed. We appreciate you taking the time to share your experience on TripAdvisor. Thank you.

"Overall the Hotel was fine, clean rooms and adequae service with the included breakfast being excellent."

4
Charles R, Manchester, United States 06/08/2018

This Best Western is about average for a Best Western with the included breakfast being a high point and also they fact that they have a Stay&Cruise package that is excellent if you wish to take a cruise on Royal Caribbean or Carnival out of Baltimore.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your review and look forward to seeing you again the next time you are in Baltimore.

"Friendly environment"

4
chengliang0303, Ottawa, Canada 06/08/2018

We were back from Baltimore 3 days ago and stayed in this hotel for 7 nights. Overall we had very good experience with the hotel: clean, good breakfast, fast elevator, free and convenient shuttle service, great location for major attractions. Plus there is gym and indoor swimming pool. The restaurant staff is very friendly and helpful, especially Nuve and Zizi, they make us feel at home, 5 star employees! But we do hope that the manager-on-duty is as friendly and helpful as each and every other employee of the hotel, professional service to improve!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus for your visit to Baltimore. Thank you for sharing your experience with us on TripAdvisor.

"2 Night Delight!"

5
User 05/08/2018

Did a lot of research before booking here. Free parking, breakfast and Inner Harbor shuttle makes this a Best Value in my book. Comfortable rooms, microwave, fridge and pleasant and helpful staff really made our stay memorable. Highly recommend!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
The fact that you did your research and chose our hotel means a lot to us. Thank you for your very kind review.

"best western"

4
ramonroe39, Piqua, Ohio 03/08/2018

We stay at Best Western properties when we travel. They usually have great service, clean rooms and good breakfast choices. The Property in Baltimore Conference Center was what we expected, clean, reasonably priced and had a good breakfast. Only issue we had was a mess left in bathroom after a slow drain was reported. Overall I would recommend and stay at this location again. Easy on and off interstate and easy to access inner harbor.

"Relaxed night with the family"

5
wala20, Union City, New Jersey 01/08/2018

Very clean hotel and very nice staff. They recommended were to eat and the breakfast buffet was very good. Beds really comfortable and clean and the rooms very spacious for family of four. Overall stay here again.

"Business trip"

4
Shawn S, Virginia Beach, Virginia, United States 29/07/2018

Nice hotel but needs some refreshing. Clean rooms and nice staff. Has shuttles to downtown/waterside Baltimore. Breakfast was adequate - typical free buffet. Lobby area nice and free parking. Private car is nice so as to choose from many nice restaurants in the Baltimore area. Hotel is a great stepping off point - not much near the hotel but as mentioned - the shuttle service to downtown is free and runs often.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are happy to let you know we are in the process of "refreshing" various areas of the hotel including our banquet and meeting space. Thank you for sharing your experience with us on TripAdvsor. We look forward to seeing you again.

"Foul Smell"

1
mckaydd1, Atlanta, Georgia 24/07/2018

The room had a terrible odor. We had to keep the air on 70 to help combat the smell. The rooms are outdated. The bathroom tile was disgusting. The vent didn't work. The staff was friendly. The pool was closed for repair. The tv remote barely worked.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the difficulties you incurred during your stay. I'm not sure if you reported the problems, but typically we will either move our guests to another room or have someone from our staff resolve the issue. Unfortunately, we had a problem with the pool and it had to be temporarily shut down. We are always striving to improve and appreciate your comments. Thank you for your review.

"Traveler"

5
User 23/07/2018

This hotel had many pluses. The staff was caring, understanding and helpful. The restaurant was a delightful surprise. If you stay, try the crabcakes. They are incredible. The breakfast was also a great plus!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff appreciates your kind review. We think the crabcakes are good, but it's always nice to hear an unsolicited testimony from one of our guests. We hope to see you again the next time you are in the area.

"not recomended"

2
markguerin24, St. Catharines, Canada 23/07/2018

very noisy until 3am couldn't sleep room smelt like drugs no towels at check in.Location was good close to cruise ships shuttle was good breakfast buffet was good Asked for toels took s long time asked for air fresher never got

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. We value our guests and it is upsetting to hear you did not receive the service that all of our guests deserve. I hope you will give us another chance the next time you are cruising out of Baltimore. Thank you for your review.

"Park and cruise"

5
Mike W, Richmond, Virginia 20/07/2018

We needed a hotel close to the port in Baltimore. Best Western Plus had a package that allowed us to leave our car and shuttle to and from the pier, what a convenience. The room and breakfast were great as well!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package with TripAdvisor readers. We appreciate the review and look forward to you staying with us again.

"Great stay"

5
sabasalazar2017, Baltimore, Maryland 15/07/2018

Excellent stay and service.would love to stay here again and recommend to my friends and family.front desk and restaurant staff was friendly n caring. Love hotel amenities.beautuful location and close to Harbor.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Word of mouth recommendations mean a lot to us, so thank you for sharing your review on TripAdvisor and thank you for sharing with your friends and family. We look forward top seeing you again.

"Pleasant Stay"

4
Malvinsty, New York City, New York 14/07/2018

I chose this hotel because of the great deal. Was not really expecting too much but I was really surprised with the amenities, especially the breakfast. The check-in was easy, the elevator is a little run down, but not a big deal. The room is spacious, and was gladly surprised with the organic soap and shampoo. There is a free shuttle going to the city but one has to reserve beforehand. The driver is friendly and knows the city pretty well. The highlight is the breakfast. There's a big spread of breakfast here guys. Pancake, bagels and spread, toast, chicken and pork breakfast sausage, scramble eggs, fruits, cereals, yogurt, juice, and a lot more. I was indeed impressed considering the amount I paid. Will definitely recommend this to friends.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review. We appreciate you mentioning the extensive breakfast but just wanted readers to know that some of the items change daily. We do this to offer a variety of choices for our long-term stay guests. We appreciate the recommendations and look forward to seeing you again.

"nice place"

4
U5860JIjosephr, Carmel, New York 11/07/2018

I mistook the location of this hotel, I really need to look at a map while making reservations. I wanted to stay on the other side of Baltimore. Because of this we only slept here and did not take advantage of any amenities. There is a comedy club on the first floor and the lobby is nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to write a review eventhough this isn't where you planned to stay. We hope you will stay with us again so you can enjoy all of the amenities we have to offer.

"Good place to leave your car when going on a cruise."

3
Ethel H, Edison, New Jersey 10/07/2018

When I got to my room there was blood on sheets and pillow cases rooms were not that clean they sent some one up right away and cleaned everything up.. This was my only complaint the restaurant and bar was good and round trip transfers to cruise ship was great but the transfers do not accommodate the handicap so I had to leave my family and take a cab.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience with your room, but happy to hear someone responded quickly. I will still follow up with our Housekeeping Manager to see how this happened. Unfortunately, our shuttle company is not accommodated with wheelchair accessibility. Thank you for choosing the Best Western Plus for our Cruise package.

"Great hotel!"

5
Vanessa M, Asheville 10/07/2018

The staff is very helpful and friendly. the room was very clean with comfortable beds. breakfast is by far the best free breakfast I have had at any hotel, everything you and the kids could want, and well stocked!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review, especially your comments on our breakfast. Our staff works hard to provide a nice variety of breakfast foods, so they really appreciate the recognition. We look forward to you staying with us again the next time you are in the area.

"Not good"

1
User 26/06/2018

Not good. Rooms are old. Staff unreliable. Bathroom old and not so clean. Safe in room ridiculous. Would choose another hotel. Overall, not so safe nor pleasant atmosphere in the hotel. Not cheap either for what you get.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry to hear that our hotel did not meet your expectations. We are working on updates to the sleeping rooms as well as the public space and hope you will come back to see all of the improvements. Thank you for your review.

"Extremely Busy, Not All Staff Handles It Well"

3
Spock3, Guatemala City, Guatemala 16/06/2018

Our stay has been half good and half bad. Desk staff is either wonderfully kind or too frazzled amd slow to help. It took three tries to get them to actually deliver our rollaway bed, which was only needed because they didn't have a room with two double bed. When the rollaway did arrive it was completely unusable. However the king sized mattress was comfortable and the sofa bed was tolerable. Because they didn't have the room we booked available, we were upgraded to a suite. The bathtub was glorious. Until the plug stuck and maintenance had to be called. It took three tries also to get pillows and towels. The restaurant was empty, but still the bartender had to yell at the waitress to actually get us our menus. The food was tasty. When we left, we realized the salad bar, which none of us ordered nothing to keep the items chilled, not even the tuna salad. It was super sketchy.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. I'm sorry you had a problem with the rollaway bed and will address this issue with our Executive Housekeeper. I will also look into the multiple requests for towels. We hope you will stay with us again the next time you are in the area. Thank you for your review.

"Convenient for Hopkins patients"

3
BillCollector, Arlington, Virginia 14/06/2018

I understand this place is popular with patients visiting Johns Hopkins, and I can see why: It's relatively inexpensive, and in the morning, it's a 17-minute drive to the hospital. (Return trip in late afternoon takes longer.) The hotel is clean and comfortable, but upscale it's not. Some updating would be a good idea. The breakfast buffet is pretty mediocre — but it's free. There's nothing else within walking distance, though it's not a locale you'd want to walk in anyway. But there are restaurants and stores not far away on Boston Street, and there are places to eat in the hotel. I can't give an educated review of the hotel eateries except to say I got a carryout cup of beef noodle soup and it was barely edible: tasted strongly of a beef bouillon cube, and the noodles had been cooked to mush. Pool (indoors) seemed good; fitness center very small and sparse, but if all you want is to get on a treadmill, it will fit the bill.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your business and wanted to let you know we are working on some updates for the public space as well as new breakfast additions within the next couple of weeks. Thank you for your review.

"Great Staff and Convenient for Hopkins Patients"

3
Deborah K, Kent island 14/06/2018

We travel from FL to Baltimore every 10 weeks for cancer treatment. This hotel is very convenient for all Hopkins Hospitals. The staff are always accommodating and pleasant. Management has gone out of their way to help us the time or two we had issues. Ivona (in the lounge/restaurant) and Kevin (the shuttle driver) are two of the main reasons we keep returning. Rooms are fair. Comfortable but not updated. Housekeeping could use a few changes. One regular coffee provided when there are two guests is cheap. Our first morning there, I showered and realized instead of a shampoo and conditioner, they gave me a shampoo and two lotions. I wrote a note about getting extra coffee and a conditioner vs. lotion and left it by the coffee pot with $3. They didn't touch the coffee pot, left NO coffee and once again gave me another lotion vs. conditioner. They took the $3 but obviously didn't read the note...or couldn't read English. Little things mean a lot. While it's not a deal breaker on our decision to stay there, it makes a difference on what I think of the quality of the hotel. We generally stay at Marriotts and Hiltons and there is no comparison in the quality of these chains and this Best Western.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us. I would like to apologize for the problem with the conditioner and the coffee. I will address these issues with our Executive Housekeeper to prevent things like this from happening again. Thank you for choosing the Best Western Plus.

"Not my idea of a Best Western Plus"

2
John S, Wood River, Illinois 10/06/2018

When you walk into the lobby it appears to be an upscale hotel. That impression disappears when you get to the elevators, hallways, and rooms. At least 2 of the 4 elevators had expired inspection certificates and one elevator did not show the correct floor in its display. The hallway on our floor was warm and had an old outdated appearance. Our room had an equally old and outdated appearance. The safety latch on the door was about to fall off because the screws were not holding. When we turned on the TV the reception was pathetic. It was analog with horizontal lines across the picture. When I complained to the front desk, they sent a person to fix the problem. After she had checked the cable connection and wiggled the cable on the back there was no difference. She asked if we wanted a different room. Since we were going to bed in about 2 hours and leaving in the morning we declined. The room was very humid indicating that the AC was not doing a very good job. The desk chair in the room had holes in the covering. The mattresses and bed skirts were askew and old looking like everything else in the room. No attention to details by housekeeping. Was not worth the Best Western Rewards points used for the room.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, I would like to apologize for the problems you incurred during your stay. The elevator company had put in certificates with an incorrect date and they have now replaced the updated certificates. We are always working hard to improve and appreciate your input. We would like to offer you Best Western rewards points and hope you will use them to stay with us in the future and give us the opportunity to show you excellent customer service. Please contact me directly to make your reservation. Thank you for your review.

"Nice Pool and Hot Tub"

4
User 06/06/2018

Pleasant stay Quiet to be a big hotel with 12 floors Really enjoyed the pool and hot tub Pool water was a sparkly and clear blue There were plenty of towels Another bonus-vending machines throughout hotel

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We appreciate your business and hope to see you again soon.

"Location Good/Service Not So Good"

2
User 06/06/2018

My granddaughter and I stayed for one night pre cruise. Our room smelled of cigarette smoke, a layer of dust on all furniture and the bathroom wasn't clean. In fact, we had no bath towels, hand towels, wash clothes or soap. I called the desk and they said housekeeping would be there. 1 hour later still nothing. I went to the desk and asked again and they said someone would be up. At 9 pm, still nothing. Another phone call and trip to the desk. Finally approx. 9:45 pm a young man showed up with everything except wash cloths. He said he forgot. Then I get a phone call saying we receive washcloths after they were done drying. I complained to the desk manager the next morning about the situation and he told me the hotel was booked full and several rooms requested extra linens and they ran out. REALLY????? I have stayed here before and was completely satisfied. By the way, several people were also complaining about the same things while waiting for our shuttle. I did find the restaurant food good for dinner and breakfast. Plus the parking and shuttle.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, I would like to apologize for the level of customer service you received. We will discuss this problem with the Executive Housekeeper and take measures to insure this does not happen again. It was nice to hear that your enjoyed the food in the restaurant and the convenience of our parking and the shuttle. We hope you will come back again to give us another chance when you are cruising out of Baltimore the next time. Thank you for your review.

"Excellent hotel/port shuttle service"

5
User 03/06/2018

We stayed at the Best Western Plus Hotel and Conference Center in Baltimore the night before a cruise out of the Port of Baltimore. The value was exceptional and we like to be able to leave our car at the hotel rather than the port. The shuttle service was very organized and quick to get us to the port. We will definitely use this hotel again when we cruise out of Baltimore.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus in Baltimore. We appreciate your kind review on our "Park N Cruise" package and hope to see you again the next time you are cruising out of Baltimore.

"Baltimore park and cruise"

4
Lee R, Baker WV, United States 01/06/2018

Great place. Convenient to Royal Caribbean cruise port. Pay to stay at this very nice hotel, park your car there for the length of your cruise and have a shuttle to and from the port terminal for the same price of simply parking at the cruise port. No-brainer.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out the value of our "Park N' Cruise" package to the TripAdvisor readers. We appreciate your business and look forward to your next visit.

"Renovations desperately needed"

2
donileeanders, Harrisburg, Pennsylvania 29/05/2018

This hotel has the potential to be a great option. They desperately need renovations, the property is outdated. The pool area is in bad shape and the water was cloudy and a film floating on the surface. The hot tub was crowded with children under the age of 16 with no adult supervision, and it smelled like old gym socks. With the proper management this hotel could be very nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred with the pool. We experienced unusually heavy usage in the pool this past weekend which resulted in the problems you incurred. The pool has now been treated and the water is sparkling blue. Please know that we are always improving, so please come and visit with us again so you can see what we've done. Thank you for your review and thank you for choosing the Best Western Plus.

"Pretty much a dump, but"

3
JillyBean1024, London 22/05/2018

The beds were soft, ac was ancient, the room was humid, bare basics in the bathroom, elevators were not working well, missing floors, the certificates were out of a date, the place had the smell of old cigarette smoke, there was no ice in the the ice maker, etc. However, it is close to Johns Hopkins, the staff was very nice, and surprising the room service was excellent (and I needed it), and it was affordable. I couldn't have made it more than two nights. But for an important health care visit, it was still better than a hostel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of the hotel Management team, I would like to apologize for the problems you incurred during your stay. We are in the process of replacing the AC units and copies of the updated certificates for the elevators (the originals are on file) will be installed as soon as the new frames come in. As you found our staff to be pleasant and enjoyed good room service, we hope you will come back again and give us another try. Thank you for your review.

"Pre-cruise option"

4
SweetBette, Gainesville, Virginia 21/05/2018

This Best Western offers a stay and cruise package that is extremely convenient. The price includes transportation to and from the Baltimore cruise port as well as parking for your car while away. The staff is helpful and friendly, restaurant is not fine dining but very good, and KDelite Transportation is efficient and well-organized. This is my second time staying here and I will again in November.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of the our entire team, we want to thank you for being a repeat guest. We appreciate the kind review and look forward to seeing you again the next time you cruise out of Baltimore in November.

"Our place of choice"

4
Lori D, Schwenksvilloe 20/05/2018

This is our place of choice to stay each time that we have visited the area. Close to the harbor, close to the stadiums. Free shuttle to the harbor, so you don't have to worry about parking or dealing with traffic.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We feel honored to have been chosen as your "hotel of choice" when visiting the Baltimore area. Thank you for the review and thank you for letting other TripAdvisor readers know about the benefits of staying with us.

"Cruise and parking package"

5
sgerman30, Charlottesville, Virginia 20/05/2018

We chose this hotel due to the proximity to the Port of Baltimore and the ability to leave our car on the Best Western lot while we cruised. The hotel was clean and the service was excellent. I admit that it is not in a great section of Baltimore but we felt safe and had no issues prior to meeting our ship. We enjoyed a full breakfast before leaving and were assured by staff that our vehicle would be safe as they have cameras and security. For the price of the package, I would highly recommend this hotel to anyone needing to leave their car while they cruise.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. Our "Park N' Cruise" package has become very popular because of guests like you. We look forward to seeing you again the next time you cruise out of Baltimore.

"weekend"

3
lydiath0mas, Baltimore, Maryland 14/05/2018

There were no clean towels available once I checked in the hotel and was settled in my room. REALLY!! The jets in the HOT TUB at the POOL not working!! Thumbs down this is unacceptable for a large hotel as this one.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you incurred during your stay. Please know that the parts for the hot tub have been ordered and it should be repaired within the week. Thank you for your review and we hope to see you again the next time you are in the Baltimore area.

"Much better than expected"

5
JOHN R, Crooksville, Ohio 14/05/2018

For some reason this lovely hotel got only a 2 star rating. We were guided there by our travel agent because of the cruise/parking package and we were completely satisfied. The lobby is very inviting and the front desk staff was friendly and efficient. Because we had driven quite a ways to get to Baltimore, we were delighted to find a full-service restaurant with a bar at our disposal. The meal was delicious and our server, Zi Zi was charming and very attentive as was the bartender whose name eludes me. After dinner we retired to our room to find it very crisp, clean and comfortable. The next morning we enjoyed a delicious buffet before joining the other "shuttlers" waiting on the ride to the ship. The shuttle service went off without a hitch both coming and going and so, all in all, our trip to the BW Inn and Conference Center, though far too short was everything we could have hoped for. Thank you.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to write about your stay with us on TripAdvisor. Both Zizi and Ivana (the Bartender) also want to thank you for recognizing them in your review. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Clean the Mold"

2
glorfndl, Pollocksville, North Carolina 14/05/2018

The Bad: Vent in room was full of mold and non functional. AC unit very loud and outdated. Pool/fitness center phone not functional--so don't have any emergencies or need towels during your visit. Lobby bathrooms require room key--so don't send your kids or partner off without one. No complimentary water or coffee in lobby, not even a water fountain. They didn't get the memo this is now standard practice. Don't let the sloppy but fresh paint fool you: this is same level at a Motel 6 but twice the price. The Good: The lady at the breakfast area was very nice and the linens appeared clean. Convenient location. And there's a McDonald's adjacent to the parking lot, so you can get water and coffee without using the highly suspect in-room machine.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay. We take your comments very seriously, so please know that all of your issues will be addressed with the appropriate Department head. I'm happy to hear you received good customer service in the breakfast area and that you found our location to be convenient. Thank you for your review.

"Highly recommended"

5
williamamorse, Reading, Massachusetts 14/05/2018

You will not find a better more caring staff at any hotel in the country. They really went the extra mile to ensure that everything was perfect for us.When we arrived back from our first day out the pool was closed, but they opened it so my wife could use the spa to soothe her aching legs.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff works hard to ensure our guests have a pleasant stay, so it's always nice to hear comments like yours. Thank you for your kind review and we look forward to your next visit.

"Anniversary trip"

1
Cindy W, Algonac, Michigan 12/05/2018

The best western hotel advertised a wheelchair accessible room. In fact it wasn't updated at all for a chair. It was a regular room. They only took the bathtub out and tiled the floor. The sink was still too high and the mirror was not usable from a chair. Chair didn't fit by the bed, couldn't access the heat/ac controls. Wasn't a bad hotel, but not for me.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your wheelchair accessible room did not meet your expectations. We will look into these issues right away to make sure we are compliant with the ADA hotel room specifications. Thank you for your review.

"Good hotel, but NOT close to BWI."

4
User 11/05/2018

If you're looking for a place that is very close to the Inner Harbor, it's perfect. Anywhere south requires a trip through the tunnel. It is NOT close to the airport and is in an area that's undergoing urban revitalization with a lot of construction going on around it. The restaurant is very good and reasonably priced, and the breakfast is quite nice. The indoor pool is smaller than it appears in the pics...just a warning. Staff is friendly and helpful.

"Great Service"

5
razzle96, Baltimore, Maryland 09/05/2018

The front desk (Sandra) took care of us. We checked in late but she got everything ready, so we were in our room within minutes. Our room was nice and neat. We had a wonderful stay, short but sweet. Thanks to Sandra.

"Very convenielt for our medical needs."

4
cwkealey, Cumberland, Maryland 08/05/2018

The motel is generally very good. The staff has always treated us wonderfully. The only unsatisfactory item is the TV connection which is bad on approximately 1/4 to 1/2 of the channels, mostly at the lower channels. I have a bad back due to an old injury. The bed in THIS room is extremely soft. That caused me a lot of pain. The other rooms we have stayed in had very comfortable beds.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you had with the TV channels and will look into this with our Maintenance Supervisor. In the future, if you get a room with a bed that is too soft you, please contact our Front Desk and ask to be moved. We do our very best to accommodate needs such as yours. Thank you for your review and we look forward to your next visit.

"John's Hopkins visit"

4
User 08/05/2018

I always stay at this BW because of the facility location and the staff. They have easy checkin, clean rooms and free shuttle to Johns Hopkins Bayview Hospital. There restaurant is good. The free breakfast has something for everyone. Took off 1 because rooms are a bit outdated. Good place to stay. Friendly staff!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Thank you for your loyalty and thank you for your very nice review.

"Front desk"

5
Charlene F, Indianapolis, Indiana 08/05/2018

Yasmin and Saba greeted us at the front desk after a tiring early morning flight. They were helpful and should be recognized for their top notch customer service. What an asset they are to your hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, as well as Yasmin and Saba, I would like to thank you for your kind review. We look forward to seeing you again the next time you are in Baltimore.

"Before Cruise Stay"

5
User 02/05/2018

Chose this hotel to stay before going on a cruise. They offer a cruise and stay package that provides shuttle service to the pier and back, which sure beats trying to get your vehicle out of the pier parking lot and the $15 a day charge. Breakfast was provided before we left on the cruise. Easy access to and from I95

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with our "Park N' Cruise" package on TripAdvisor. We look forward to seeing you again the next time you are cruising out of Baltimore.

"our second cruise"

4
sntclrjohn, Port Huron, Michigan 28/04/2018

Good food in the resturant went right along with the pleasant young lady who waited on us, friendly people at the lobby desk as well as the cleaning lady upstairs, clean facilities upstairs in the room as well as in lobby restrooms.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our "friendly" staff would like to thank you for your kind comments. We appreciate the review and look forward to seeing you again the next time you cruise out of Baltimore.

"John's Hopkins visit"

5
User 28/04/2018

One of the best places I have stayed! LOVE the hotel and the staff! Angel, Ivona, and Jeremy the chef are AMAZING! Stayed there 4 times and will EVERY time I am EVER in Baltimore! Miss you all already ??

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very nice five star review. Our hard working staff appreciates the recognition and we all look forward to seeing you again.

"Good value, good location"

4
Louis T, Freehold, NJ 24/04/2018

Room was comfortable, with a comfortable bed, elevators were fast enough, breakfast is passable, nice having MW and fridge in room. Overall appearance of lobby, hallways, and rooms are also fair enough.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor and thank you for choosing the Best Western Plus in Baltimore.

"Roundarama"

4
theaterlover2015, Wilmington, Delaware 22/04/2018

Great hotel accommodations. Breakfast got a little behind with refilling food stations but eventually caught up. A little variety in breakfast meats+ protein would be nice. Parking was a challenge when getting back late at night. Plan on walking. Since this review won't post unless I write at least 200 words, I'll add some gibberish here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear you enjoyed your accommodations with us. I will talk to our Chef and voice your concern about the variety of breakfast meats. I'm sorry you experienced a problem with parking when you returned to the hotel. We have an unusually busy weekend with three different events going on in our banquet rooms. Thank you for your review.

"Great Hotel"

5
John C, Broad Brook, Connecticut 22/04/2018

We have stayed at this Best Western several times before leaving on cruises. The hotel is very close to I-95 and in sight of the cruise terminal. The hotel is very clean with excellent, well trained, helpful and happy staff. The cost of the room includes breakfast on the morning that you depart, free parking for the duration of your cruise and shuttle service to/from the cruise terminal. The shuttle service is provided by the excellent K.D. Shuttle Service. The in house restaurant has very good food on the menu plus there is a buffet offered for both dinner and breakfast. We have recommended this hotel to several other cruisers who also liked the accommodations and have thanked us for our recommendation on it. We have reservations there for our next 5 cruises.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very nice review. I just wanted to clarify that our guests must purchase our "Park N' Cruise" package to receive the transportation to/from the cruise terminal and the parking for the duration of the cruise. We appreciate your referrals and your continued business.

"Top Notch Baltimore Cruiseport Park & Cruise Hotel"

5
dkiss2018, Picton, Canada 20/04/2018

We have used this Hotel many times to stay before leaving for a cruise from the Baltimore Terminal. The rooms are clean, quiet and comfortable. The breakfast is more than satisfactory and the park & cruise shuttle service provided by KD Elite is top notch. Your arrival at the pier is seamless and the shuttle is always waiting for you when you depart from the ship. Staff within the hotel are great and the KD Elite staff are fantastic.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out all of the benefits of "Park N' Cruise" package. We appreciate your kind comments and look forward to seeing you again the next time you cruise out of Baltimore.

"National aquarium"

4
seekaytea, Alliance, Ohio 15/04/2018

Good for 3 night stay, breakfast was ok, but price was good. Had a shuttle to Inner Harbor., driving distance to inner harbor wasn't too bad either. Wouldn't recommend the restaurant it was just ok, but we were tired first night and didn't feel like goin out

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your Baltimore getaway. It's nice to hear you enjoyed our complimentary shuttle to the Inner Harbor. Thank you for your review.

"Stay here every spring."

4
Kathy M, Bluefield, West Virginia 14/04/2018

We stay here every year for an appt. at Johns Hopkins Hospital. This hotel always fills our request to be close to an elevator due to my husbands inability to walk more than a few steps. They are convenient to the hospital and reasonably priced for the services offered.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your go-to hotel in Baltimore and thank you for the kind review. We value you as a guest and look forward to seeing you again next year.

"Happy"

5
User 10/04/2018

I stayed in there and it was very nice hotel the rooms are very clean, breakfast was so yummy, city view looking and front desk are amazing customer service Yasmin?? and Shirley helps me a lot with everything and I would recommended to everyone ????

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm so glad you were "happy" with your stay and all of the amenities we have to offer. Thank you for sharing your experience on TripAdvisor.

"Execellent staff"

5
User 10/04/2018

I stayed at Best Western a couple weeks and my stay was amazing. Beds were comfortable and I really enjoyed the breakfast. They offer a complementary shuttle that can take you to different places which is really nice and convenient. The staff in the hotel is great and accommodating. I will definitely stay here in the future when I'm around the area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very kind review. We appreciate your comments on the comfortable beds, the hot buffet breakfast and our complimentary shuttle. We look forward to seeing you again the next time you are in Baltimore.

"Super nice staff and nice pool"

4
maryqc0ntrary, New Brunswick, New Jersey 10/04/2018

Stayed with my family to visit Baltimore with Tuesday. The hotel provided a play pen for my 18 month son to sleep in and he slept right through the night. I thought the bed was a bit too firm but just my preference. The pool was very nice -- perfect temp and there's a hot tub!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff always appreciates the positive comments. I'm glad your son found the Pack N' Play comfortable and was able to sleep through the night for you. Thank you for your review.

"My stay at Best Western"

4
User 08/04/2018

The hotel accommodations were very satisfactory. We stayed here prior to taking a cruise and were extremely pleased of the easiness in the whole procedure of obtaining the shuttle to the ship the the hotel provided.Would definitely recommend staying here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to let other TripAdvisor readers know how much you enjoyed our "Park N' Cruise" package. Thank you for your review.

"Very happy with my stay and excellent location"

5
cyrussh2018, Orlando, Florida 03/04/2018

I was in town for business and for an event at Camden Yards. The location made it very easy to get both downtown and out to the county. The room was very clean and the wifi was fast which enabled me to get a lot of work done from the room. Food from the restaurant downstairs was great and it was nice being able to just walk across the street to the store in the travel plaza to get some late night snacks. I would absolutely stay there again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. Our staff in Tradewinds Restaurant will also appreciate the comment about their great food. We look forward to your next visit!

"Excellent stay"

5
cgarza16, Sandston, Virginia 03/04/2018

The restaurant was very good, nice clean rooms, the view was amazing. The service offered was wonderful, I would recommend this hotel to anyone coming to Baltimore! The staff was very accommodating and nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm glad to hear you enjoyed your stay and you received excellent customer service from our staff. We want to thank you for the review and look forward to seeing you again soon.

"Better Than Expected"

5
NewYorkGirl41, Atlanta, Georgia 03/04/2018

I stayed here on my way traveling home from Georgia to New York. I just wanted a place to stop and rest. The location was very convenient right off of I95. I spent one night. The room was very comfortable and clean and the bed felt like heaven after being in the car all day! I had the breakfast in the morning and was very impressed by the variety of hot and cold items. I did not have much interaction with the staff but the people I did deal with were very nice and willing to help me out any way they could.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear you chose to stay with us as a layover stop during your long drive. We appreciate you taking the time to share your experience on TripAdvisor and look forward to seeing you on your return trip! Thank you for the review.

"Absolutely Terrible...Stay Elsewhere!"

1
KellBell1215, Eastern Shore, Maryland 03/04/2018

We had reservations this past Sunday through yesterday. We arrived earlier than check-in as we were needing to catch the shuttle to the Orioles game; upon arrival we walked into the lobby to find a woman who was obviously high on drugs just walking around unattended mumbling to herself (not a site I wanted my five and eight year old to see). We approach the desk to let them know we were there and they not so pleasantly told us to go wait outside for the shuttle driver. As we were walking back out, I assume what was the manager, was telling the woman she couldn't be in the hotel and that she was not a guest and she needed to leave. He walked away from her, leaving her standing in the foyer between the two sets of sliding doors, when we got on the shuttle she was still standing there. The shuttle driver was about as friendly as a wet mop, but she got us to where we needed to be which is all that matters I suppose. We were dropped at the convention center and made a short walk to the stadium, around 2:30PM we called the hotel to ask if we would be able to check in early and I was bluntly told no and that they weren't even sure if the rooms would be ready for check in by four o'clock (which was the actual check in time). We asked when the next shuttle would be coming and we were told not until 4:30 (even though we were told the shuttle runs every hour when we got there and then told it runs every half an hour when we called back). So we found some way to occupy our time until then, luckily we were at the pick up spot twenty minutes early because the shuttle showed up at 4:15 to get us. This was a different driver, who was on his phone when he got there to pick us up and stayed on his phone the entire ride, my husband is a police officer in the state and I'm not sure if you're aware but it is illegal to drive a vehicle while talking on a mobile device. Not to mention we were riding through downtown Baltimore, one of the busiest cities in the world and he's talking on a cell phone! Needless to say, we did not tip him (even though we did tip the first driver when she was not friendly at all). I felt since he felt the need to endanger the lives of my family by talking on his cell phone he did not deserve a reward. We get back to the hotel, safely, and we check in at approximately 4:40 - the front desk agent is not the same person that was there prior, and he was actually friendly. We get up to our room and the room itself is "decent" but we didn't spend much time there before we ventured out for dinner, we decided against using the shuttle service for the remainder of our stay, so we went in our vehicle. We came back and decided to let our kids swim, we head down to the pool and when we opened the door a very foul-smelling odor was filling the entire pool area. There was an older gentleman and his grandchild in there as well. Our children had just got in the pool when the older gentleman's grandchild brought it to his attention that there was something floating in the pool...IT WAS VOMIT! Meanwhile, the hot tub was so filthy that the layer of scum floating in it was so thick you could not even see bottom. We quickly got our kids from the pool and decided to go back upstairs and bathe them. While we were passing through the fitness room there was a group of people provocatively dancing with one another and they had a very obvious odor about them which my husband, being a detective, noticed was definitely marijuana and on our way back to the room on the elevator he noticed the same strong smell. Needless to say we went straight to our room and didn't leave again until the next morning when we went to breakfast - the food was decent and the friendliest person we met on our entire stay was the breakfast attendant so if the hotel has nothing else going for it, it has that. We checked out immediately after breakfast, around 8:30AM. We will NOT be going back to that establishment and will NOT be recommending it to anyone we cross paths with. We have stayed at several Best Western hotels that we have been very pleased with and we like to be loyal customers but this is one we were highly disappointed with and will not be back to.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry to hear of the problems you incurred during your stay with us. As with most big urban city hotels, there is an occasional problem with the homeless. Our Manager nicely asked the lady to leave the property as she was not a guest., then watched as she crossed the parking lot. The pool problem was addressed by our maintenance team and the water is now clear. Our General Manager will be contacting you to discuss these issues. Thank you.

"Location was bad"

2
review31, Montville, New Jersey 03/04/2018

Hotel looked grand from outside/ exterior but interior was very old and shabby. Carpets are awful and had foul smell throughout the building. Staff was very friendly and nice. Breakfast area and breakfast was normal.Location was terrible all around.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel and our location did not meet your expectations. We did experience a problem with a broken pipe, but that issue has now been resolved. We hope you will consider staying with us the next time you are in the area. Thank you.

"TERRIBLE!!"

1
t22broph, Jersey Shore, New Jersey 27/03/2018

Stayed at the Baltimore BW. The Hotel was dirty, staff was unorganized, had to take a cab back from harbor after waiting 45min with no phone call from hotel. when i called after waiting for shuttle they told me to take a cab back. i asked when they were going to tell me after waiting? they replied there are too many phone numbers to look up to get to mine. the room i booked online was not the room they gave me. had booked 4 people and there were only 2 towels in room and only a half a roll of toilet paper. refrigerator did not work. will never stay the again!!!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the inconveniences you incurred during your stay. Unfortunately, our shuttle was rear-ended which caused a severe delay with our shuttle schedule. Your reservation history is showing a reservation for only two adults in a double-queen room. We do our best to accommodate special requests, but are unable to guarantee. Thank you for your review.

"Tradewinds room service was excellent"

3
janesteff, Boalsburg, Pennsylvania 27/03/2018

We stayed in this hotel while my husband had surgery at John's Hopkins. It was really convenient, as their shuttle was very reliable and gave us stress free trips to the hospital. Although our room was are quite worn, it was clean, and well serviced. The best part was the restaurant "Tradewinds" room service! Evana and Jeremy delivered a great dinner after my husband was released from the hospital and we couldn't go out to eat. The food was generous, quickly delivered and DELICIOUS. Thank you! It was just what we needed to wrap up a stressful day.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for posting your very positive review concerning Tradewinds Restaurant. I'm happy to hear we were able to accommodate you and your husband with shuttle transportation and hope to see you again.

"Fine for one night- Wouldn't stay again"

2
Carolynne A, Oakville, Canada 25/03/2018

I chose this Best Western due to some videos I had seen on YouTube from other people leaving Baltimore on a cruise on the Carnival Pride. The price was significantly better than other hotels downtown, but it wasn't worth it. From the moment I got to the hotel, it wasn't what I expected. Immediately after check-in, I asked about the shuttle which the hotel offers to the main downtown (since I didn't appreciate that this hotel is a $4 tunnel ride away from the main area). When I was trying to ask for a ride to the downtown area I mentioned a restaurant I wanted to go to, and someone who didn't appear to work at the desk was so rude to me! She claimed to have never heard of the restaurant I wanted to go to ( one of the top in Baltimore for seafood??!?!) and was egregiously unhelpful when I was asking for clarification as to where the shuttle actually drops off. I cancelled our shuttle immediately because I was so put off- we took an Uber. So at that cost, we should have stayed downtown because it would have been cheaper. What's more, although the hotel room was mostly clean, they gave us a room across from the ice maker, the room had a weird odour, and the fan was SOOOO loud I actually just turned it off. It made the WORST sound every five minutes on the dot that I just couldn't stand it. Of course, the room got stale and hot by morning, but that was even better than not sleeping at all. I'm shocked this room was even still being offered. To be fair, we didn't complain about the fan, but who would after the terrible treatment I got when asking for directions. But even the music in the lobby is so loud you can't talk to someone while waiting for an elevator. It's so strange. I do not recommend this hotel whatsoever. Stay somewhere better downtown.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, I would like to apologize for the rudeness of another guest when you were asking for a shuttle. Our shuttle does have a set schedule and a route which includes the Inner Harbor, the Convention Center and Johns Hopkins Hospitals. Although we don't shuttle to specific restaurants, we do drop off the Inner Harbor. I'm sorry you were unable to sleep due to the noisy fan. I will look up your room number and report this to our Maintenance supervisor right away. We hope you will consider staying with us in the future. Thank you for your review.

"Cruise stay"

5
User 25/03/2018

Great value for cruising out of Baltimore. They have travel to and from port already set up when you check in. The staff were so nice and personable. Well worth the stay since you can park there for the cruise with the package.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for letting other guests know the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Next best place to home"

5
shoreboyjames, Eastville, Virginia 25/03/2018

Checked in for a regular trip to Baltimore/Hopkins. Erwin had all my reservation paperwork ready to go. Quick and easy and I'm already set up in my room. My preferred floor and room. It is the people that make this the great place to stay. So close to I 95 and I 895, close to harbor and J Hopkins, great location to stay. Now off to Brewers hill for some Mediterranean for dinner!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff works hard to provide our guests with excellent customer service, so it's always nice to have them recognized on TripAdvisor. Thanks you for your kind review.

"Park and cruise package- RIP OFF "

1
alice c, London, Canada 21/03/2018

I booked the park and cruise package via telephone call to best western and was told it was the package. When I got there they told me it wasn't a package and it was just the room. I was charged an extra $98 for parking and shuttle on top of the package price I paid. Not only was I disgusted with the price, it was not a clean establishment, the hotel guests was ridiculously loud and the room was nothing but a 2*. I will never stay here again next time I park and cruise nor would I ever recommend it.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, let me apologize for the misunderstanding while making your reservation with our Reservation agent in Phoenix. Your reservation was made using the Canadian Government discounted rate which is for the room only. He/She did not indicate you were interested in the Park N' Cruise package rate which includes one night's lodging, free parking for the duration of your cruise, transportation to/from the Cruise Terminal, and hot buffet breakfast. If you log onto our website, you will see that the Park N' Cruise package rate starts at $149.99. I'm sorry for any inconvenience you incurred as a result of this confusion. We hope you will stay with us again when you are cruising out of Baltimore.

"Excllent Hotel"

5
Nick G, Montreal, Canada 14/03/2018

Nice hotel, well situated for our needs. Close to I-95. Nice clean room, with everything we needed. use this hotel for overnight stay for travel south and then back north, after winter travel. Would recommend.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your business and look forward to your return in the spring. Thank you for sharing your experience on TripAdvisor.

"Was not happy."

3
Joseph S, Salisbury, Maryland 09/03/2018

We stayed here because it was the closest hotel from the hospital my Grandson was in. Could not get into the pool because the pool area was too cold. The room was big and clean, but when you take a shower, the shower curtian was made out of cloth and there was water everywhere on the floor. Also, no shelf to put your soap. The free breakfast was tasty, but the coffee would terrible !! would not stay here again !!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. Please know that I will meet with the appropriate Department heads to have these issues addressed. I would like to offer you a discount towards a future stay so you can see the improvements for yourself. Please call me directly and I will take care of your reservation. Thank you for your review.

"Great stay, free breakfast"

5
gabby691, Somerset, Pennsylvania 05/03/2018

We stayed the night before our cruise and everything was great. Rooms were clean, pool area was nice,and the breakfast was good. Parking was also plentiful and the shuttle to the cruise terminal was on time and everything went smoothly.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to let TripAdvisor readers know about your experience with the Best Western Plus. We look forward to seeing you again the next time you are cruising out of Baltimore.

"What an awesome weekend"

5
User 04/03/2018

I recently had the pleasure of attending a convention at this hotel. Check in was quick and efficient . Our room was extremely clean and well equipped. The staff was very accommodating and pleasant and the food was delicious. I would like the give a special shoutout to Mark the Chef and his exceptional crew and to Janet Campbell and her staff/crew/team for all of their tireless efforts in making sure we all had a great time and that all of our needs were met. I cannot say enough good thing about this hotel and their staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your "awesome" review. Our entire staff looks forward to the Red Hat convention every year and appreciates the business in a month that is normally slow. We are already looking forward to next year!

"Red Hatters Under the Big Top Convention"

5
vfreeman23, Owings Mills, Maryland 26/02/2018

This is my 12th year attending the annual weekend convention of Red Hatters hosted by the Best Western Plus Hotel & Conference Center. Our sister Red Hatter, Janet Campbell, Director of Sales, oversees the entire event to ensure everyone has a great time! The staff continually go above and beyond to accommodate their guests! The food prepared by chef Mark Brown and staff, with extremely huge portions, was served hot; very tasty; and with an amazingly great presentation. (It's not easy to please 100+ women, let me just say, and we gave him and the banquet staff a standing ovation!) Other staff members, who I cannot forget to mention, are Sherry Ash; Zee Zee Aly; Eric Reese; Judy Perkins; and son Jamal Perkins. (There are more, but I couldn't get all their names!) This staff works almost around the clock, and are the most gracious and accommodating to everyone they meet. The housekeeping staff ensures that all your room needs are met as well! I've never slept on such a great mattress with the fluffiest pillows! Coffee; tea; along with other amenities are provided too! The lobby bar/dining room and front desk staff will tend to your needs quickly and courteously. As an Origami Owl vendor at this event, they also provide great assistance in this area too. Host an event here, you won't regret it. Vivian Freeman

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our entire staff would like to thank you for your very kind review. We appreciate the opportunity to host this wonderful group for the last twelve years and look forward to another great event in 2019. Thank you.

"Great weekend stay."

4
beverlygm, Lanham, Maryland 25/02/2018

Check in was very efficient. We were here for a weekend event and we could have not asked for better service, food and accommodations. Rooms were clean and well equipped. Our meals were outstanding and the food service workers were pleasant and helpful. Our event will return next year. Thanks for making our stay so special.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor and we look forward to hosting your group next year. Thank you for the review.

"Red Hatters Under the Big Top Convention"

5
User 25/02/2018

Mark the chef made some yummy good; Judy the banquet manager led a friendly and efficient team of servers; plenty of parking; room was very clean, bed was very comfortable. Thanks to Janet and her team for putting this event together.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our entire team always looks forward to hosting the Red Hat group. We appreciate your business and look forward to seeing you in 2019. Thank you for your review.

"Excellent customer service"

5
Judy208, Hertford, North Carolina 23/02/2018

The recent upgrade to this hotel is evident. Staff is so friendly and accommodating. After returning to the parking lot at the end of our cruise, we found that our vehicle would not start. New battery a few weeks ago. Went to call AAA but my phone had not been charged, so I went to the desk and asked if they would call AAA for me. I was told as a service there is a maintenance man of the hotel and that this is one of his duties to jump vehicles. He was there in 5 minutes and we were on our way. Have stayed here many times pre cruise and will continue.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear our team went above and beyond to assist you with your vehicle. We appreciate your five star review and look forward to seeing you the next time you are cruising out of Baltimore.

"Mixed"

3
tedweigh, Lancaster County, Pennsylvania 23/02/2018

The people that work at Best Western Plus Hotel and Conference Center in Baltimore, PA are very nice. The reason that I gave a mixed review is because for the last 3 times I have stayed at this hotel, I can't be sure that the sheets were freshly changed as you would think they would be every day (if the room was used). The last 3 times, the bed was made and there appeared to be fresh pillowcases on the pillows, but when you turn down the bed, the sleeping area is wrinkled as if someone had slept there. I gave the benefit of the doubt thinking that it is possible that the sheets are permanently wrinkled from being slept on continuously and then changed, but I have never seen this problem before at any other hotel room. I mean...it's a pretty basic thing to change the sheets every day unless the same people are staying in the room. The first time this happened, my husband was already asleep before I got in the bed, so I grinned and bore it. The second time, we discussed the possibility that the sheets were permanently wrinkled in the 'sleeping' area of the king sized sheets. But the third time, I can only assume that it is regular practice for the maids to leave at least the bottom sheet on the bed from day to day, which is nasty! I mean...really!! This issue has actually kept us from staying at this hotel for the last year, but after trying many other hotels in the area,(that didn't have rumpled looking sheets), this is the only one with a parking lot that is and easy ride to John's Hopkins. But I can tell you. Going in and seeing the same problem after a year...I was disgruntled. All the money they must have spent for the renovations and the maids don't change the bottom sheets (at least of the king sized beds). This last visit also showed that the attached restaurant has continued to decline in quality. Last night I ordered the Turkey dinner with mashed potatoes and a dish of apple sauce (I started with a cup of cream of chicken soup). Well, the soup was so salty, it was difficult to eat. Then after more than a half an hour, I was presented with my entrée. It was a lot of thinly sliced pressed turkey draped over a scoop of mashed potatoes with some gravy over the lot and some parsley sprinkled around the plate for show. Well, this food was so salty that it made my tongue tingle, and the addition of a lot of pepper in the mashed potatoes caused a stinging sensation in my mouth. I complained and they had the chef come out to speak to me. I am not one to complain about things like this, but being a person with CHF, I was appalled by the quantity of salt in the food. This hotel is known to cater to John's Hopkins patients (and discounts for patients are given), so you would think that there would be at least one offer of a low sodium option on the menu. but instead I was served the saltiest food I have ever eaten. I didn't eat more than 1/4 of the food. The chef said he would 'comp' my meal, but instead the price of one of the beers my husband had was removed. Well, there is a difference between a dish that costs 12.99 and a beer that cost 4.00, so I didn't see the 'comp.' I thought that meant I wasn't going to have to pay for the salt fest. I won't even go into the breakfast that is served. I had my husband go and get me an egg mcmuffin at Macdonalds this morning instead of trying to choke down the nasty eggs and disgusting chipped beef. I just can't understand a place serving such reprehensible food. We have been coming to this hotel for 5 years, since I have been a John's Hopkins patient, and the food has continued to decline, year after year. I don't blame the chef. It is obvious he follows orders. I would like to huffily say that I would never come to this hotel again after the sheet problem and then the food, but I am stuck with needing to be able to access my vehicle, so need a hotel with an accessible parking lot instead of valet parking offered at the other downtown hotels. I sincerely hope that these problems are rectified so it is a better place to come. If you are going to cater to sick people, offer food they can eat and for gosh sakes, make sure your maid staff changes the sheets every day!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I understand your concern, however, I would like to assure you that the sheets are changed regularly. The rooms are cleaned and than inspected by a Supervisor. If a guest is staying several nights, the sheets are changed every third day unless the guest requests more frequent changes. Could it be the new mattress covers? I have met with our Chef to discuss the issues with the salt content in the food and this issue is being addressed immediately. Please know we take your concerns very seriously and hope you will come back to see the improvements. Thank you for your review.

"Days Inn O'Donnell ST Baltimore"

4
Brenda D, Kanata 22/02/2018

very convenient to the highway for easy access. good breakfast, McDonalds across the parking lot...all we needed. very nice room. noisy air conditioning prompted a call to the front desk, they sent up new room keys within just a few minutes. This is an ideal location for park & cruise, shuttle service was excellent!

"Great customer service!"

4
raechelrowlins, Baltimore, Maryland 21/02/2018

I rented space for a bridal shower and Alesia Daniels eased any concerns I could have had. She was very professional and courteous. The space was beautiful and fit all of my guests very comfortably. I would definitely recommend this hotel to anyone and I plan on calling Alesia for any upcoming events that I may have.

"Great value near cruise terminals. "

5
Renee M, Cortland, New York 17/02/2018

Good hotel, quiet with mod-level amenities. Hotel staff are very nice and knowledgeable about the area. The pool was closed for repair but I received a call days before the trip in case that was a deal-breaker. Breakfast was good. Didn't have time to eat at the restaurant though.

"Any old port in a storm"

3
User 11/02/2018

It was raining, we were tired and needed a room,the hotel was very busy, not enough parking spaces and room really wasn't ready to be used, no towels or hair dryer. Breakfast was good but we left our seats to get seconds only to come back to a cleared table, coffees and napkins gone.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your room was not properly prepared upon your arrival and that there was confusion with your seats at breakfast. These issues will be addressed with each Department Manager. Thank you for taking the time to share your experience on TripAdvisor. We hope you will stay with us again the next time you are in the area.

"Does not disappoint"

5
jenniferwW110HC, Las Vegas, Nevada 09/02/2018

This place is huge conference room, comedy Hall Restaurant Bar Lounge we had a really nice time you will not be disappointed all for a very reasonable rate some of the nicest beds I've ever slept in staff is very nice they have a little kiosk in the lobby that sells chocolate dipped strawberries that are divine we will definitely be staying here again when we are in the Baltimore area

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff appreciates your kind review. It's always nice to hear when we have succeeded in making your stay a pleasant one. I'm also glad to hear you enjoyed some chocolate covered strawberries from Berries by Quisha. We look forward to your next visit.

"Perfect Hotel for Cruise"

5
Heather_wonder_world, Canada 08/02/2018

I came here driving to get on the cruise. Hotel had the perfect Park N Cruise package. I got the sleeping room for a very good rate and package included parking my car for up to 12 days, hot buffet breakfast and transportation to-from cruise terminal. The hotel is in a very decent shape. front desk were very friendly and helpful. I would come here again.I also had the chance to visit Baltimore Downtown as they have a free shuttle that took me there..wow it was beautiful , i was amazed with all this history and beautiful architect.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. It's nice to hear you found our staff to be helpful and that you took advantage of our complimentary shuttle to the Inner Harbor. We look forward to your next visit.

"Park, Stay and Cruise package"

4
PatGabM, Somersworth 07/02/2018

We stayed here as part of park, stay and cruise package. Everything went well and it was a great deal! We got to the terminal on time and that was wonderful. Upon debarkation, however, we waited for HOURS to get back to our car. There was one van to go between several hotels and some of the patrons did not want to wait their turn and shoved onto the van. It was very disorganized and not well run.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus and booking our Park N' Cruise package. I'm sorry for the inconvenience with the shuttle. This is very unusual as they are typically very organized and offer great service. I will be sure to look into this and we will do our best to make sure it doesn't happen again. We appreciate your review and hope to see you again the next time are cruising out of Baltimore.

"Affordable, good range of amenities, hotel staff very friendly and helpful"

5
sjc8187, Battle Creek, Michigan 05/02/2018

Affordable, good range of amenities, friendly staff who promptly addressed our concerns. Very easy check in and the free breakfast buffet was good. When my daughter got a toe injury in the pool they were quick to get us the materials needed to pull the broken foreign body out of her toe and were attentive to the situation, also showed concern for her well being. There seems to be a part of the pool flooring that is broken and separating, however hopefully that will be attended to since it caused a minor injury. Overall I recommend this hotel and we enjoyed our overall stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff works hard to assure every guest has a good stay, so It's nice to hear we have accomplished that goal.. Thank you for choosing the Best Western Plus and thank you for your review.

"A hotel that never disappoints!"

5
Lucy R, Northern Virginia, Virginia 02/02/2018

This is my third time staying at this hotel and I enjoy coming back and staying here with excellent customer service I get from the front desk staff, shuttle drivers (especially Kevin is awesome), and restaurant and housekeeping crew members. This year, I particularly enjoyed my room on the 9th floor with a great view to Downtown Baltimore, comfortable bed, and spacious work space. Thank you for making my stay pleasant and enjoyable!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your five star review and the fact that you have come back to stay with us. We look forward to seeing you again the next time you are in Baltimore.

"Great deal!"

5
Voyageuse53, Canada 30/01/2018

Went to this part of Baltimore for business and were very pleased with this hotel. Yes, it is not the newest one but rooms are spacious enough and well decorated. LCD TV, coffee maker,microwave,fridge and a safe in room all were well functioning.Only the heat/air conditionning unit was really not good:very cold draft coming from above and under the unit...if you really like fresh air! The breakfast buffet was good, the shuttle really useful! We would stay there again.Staff is welcoming and helpful.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We hope to see you again the next time you are coming to Baltimore for business.

"Not as expensive as you would of thought!"

5
N8246PCjohnc, Hoboken, New Jersey 17/01/2018

Great hotel, reasonable priced. Great room only $99. and Breakfast was included. It's a conference center and they even have a comedy club. However, that wasn't opened during our stay. Nice small intimate bar with specials.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your five star review. Our staff works hard to make sure every guest has a great stay, so thank you for sharing your experience on TripAdvisor.

"Great place to stay before cruise"

5
Stang32, Windsor 10/01/2018

We checked into 2 rooms the day before our cruise. The staff were friendly and efficient, the rooms were clean, the parking during the cruise was extremely helpful and the shuttle to the cruise terminal was perfect. We couldn't have asked for anything more.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your very nice review. Our staff works hard to ensure all of our guests a positive experience. Thank you for choosing the Best Western Plus and thank you for your review.

"Aging hotel in desperate need of updating"

3
455laurelm, Riverhead, United States 08/01/2018

We only spent 1 night at this hotel on our way down to our son's home. Parking was a problem, even with the hotel seemingly not at full occupancy, and there were signs of age wherever you looked, rooms and public spaces. There are probably better kept hotels in the area that I would use instead if we were in need.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We just wanted to let you know that renovations are on-going, but we are expecting new furniture for the rooms any day now. We hope you will consider staying with us again when you are in the area. Thank you for your review.

"Amazing Experience"

5
M717YCjosea, Orlando, Florida 06/01/2018

Thank you for everything it was a very nice stay we enjoyed our time the breakfast was great too thank you for everything the service was great the beds were really comfortable there were great movies and channels on the tv and thank you again for everything.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear that you not only enjoyed your stay, but also the breakfast and the "great" beds. Thank you for your kind review.

"So many good features!"

5
Betsy L, S Chesterfield, United States 03/01/2018

The room was exactly what we needed to sleep 5! Loved the second sink access so that it was still available when the toilet was in use. The kids took advantage of the pool and workout room. The view of the city was amazing and it gave us easy access to the highway when we had to leave. Before we left we had the best breakfast during our vacation!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am glad to hear we had a room available to accommodate your family of five. We appreciate you taking the time for share your experience on TripAdvisor and hope to see you again when you are in the area.

"so-so"

3
Karen S, Endicott, New York 26/12/2017

We always get the stay and cruise package. Rooms are getting "old." Staff was friendly but person doing reservations could use a little more knowledge as to how cruise shuttle sign up is handled. Restaurant on site is good. Beds are comfortable. Free breakfast so-so.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I just wanted to let you know we are anxiously awaiting the delivery of new furniture in January for all of the sleeping rooms. Our staff is trained on how to handle the shuttle schedule, but you may have gotten a new Front Desk agent that was a little inexperienced. I apologize for any inconvenience and hope to see you again the next time you are cruising out of Baltimore.

"A great overnight stay"

5
showsannapolis, Annapolis, Md. 23/12/2017

We needed an overnight stay in order to catch an early bus the next morning, leaving our car for a few days. Best Western is the only hotel I could find which does not charge $40-50 per night for cars! Plus, it's an awesome hotel ... very clean ... comfortable beds ... excellent staff.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your 5-star review. It's nice to know you found our hotel to be an "awesome" hotel and we look forward to seeing you again.

"Bad"

1
448kevinz, DETROIT, United States 14/12/2017

Loud heating that turned off and on intermittently making it impossible to sleep. Still did that even when I turned it off and ultimately made my interview the next day terrible. Staff was inattentive. Fitness room was very subpar.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am sorry that our hotel did not meet your expectations. I will check with our Maintenance Supervisor to make sure the issue with the heating unit has been reported and repaired. We appreciate you choosing the Best Western Plus and hope you will stay with us again the next time you are in Baltimore.

"Over night stay."

4
Hank W, Mahwah 14/12/2017

Staff was professional and friendly. The room was very clean and in good order. The location for my business was good. The breakfast was first rate and there was ample food. Food was tasty and well prepared. Would stay again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your comments on TripAdvisor and look forward to seeing you again.

"Check your bed"

1
bdb1234, Buffalo, New York 12/12/2017

When we checked into our room it smelled horribly of smoke. We got in late after a long drive - we didn't complain, we just went to bed. When we woke up in the morning we were surprised to find marijuana between the sheets in my nine-year-old daughters bed. The manager was very nice and did seem genuinely concerned. He also refunded us half of our bill. I am not a chronic complainer, however, this is disgusting and inexcusable. Obviously the room was never cleaned prior to our arrival.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are sincerely sorry about the problem you incurred during your stay. Our General Manager, Khaled Said, would like to talk to you about this situation. Please call him at 800-633-9511, Ext. 7201. Thank you.

"Great hotel!"

5
Vanessa M, Asheville 11/12/2017

Beautiful room, amazing deluxe breakfast. Friendly manager. Few issues though, out of four elevators only 1 was working ,they did have fixed by the next morning though. needed some upkeep on the tub, manager made aware said they said they would fix. biggest issue was the shuttle to inner harbor did not have a driver to come pick us up when we wanted to go back had to wait around an additional 2 hours at inner harbor. when I spoke to the manager he said we were supposed to be told to get a cab and they would pay for it, that message was not relayed to us. he did give us 2 coupons for 15%off future stays and he apologized for the inconvenience.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for any inconvenience you incurred as a result of the shuttle driver mix-up. It's nice to hear that our Manager-on-duty compensated you with the discount coupons. We hope you will choose our "Great hotel" the next time you are in the area. Thank you for your review.

"PRE CRUISE STAY"

5
Herbert S, Toms River, New Jersey 09/12/2017

We stayed at this Hotel prior to going on a Cruise. Included in the package was a one night stay, free parking for the length of the cruise, free breakfast and shuttle to and from pier. All parts of the package was excellent.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are very pleased to hear that you found our "Park N' Cruise" package to be excellent. We look forward to seeing you again the next time you are cruising out of Baltimore. Thank you for your review.

"Average Hotel"

3
wandas39, Macon, Georgia 07/12/2017

No frills. Continental breakfast good. Staff courteous Good for rate close to truck rest area. Free transportation to Harbor that's great. Rooms old but clean. Fitness center basic there was one broken treadmill. Lobby and room furniture worn and older.

"Average"

3
cplee26, Bellefonte 05/12/2017

The employees are very nice and helpful. This hotel is under construction so can't give a fair review. I wish they would have warned us about the construction and tell us the pool and hot tub were not open.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you may have incurred with work being done on the hotel facade and the updating of our signage. We did post the closing of the pool and the hot tub on our website so we're sorry you didn't see it. The good news is that the pool is now open. We hope you will return to enjoy all of the improvements.

"Excellent Comedy Show and Food"

4
User 03/12/2017

My friend and I visited the Best Western for an overnight stay to attend the comedy show at the Comedy Factory. The show and comedians were excellent. I'll definitely go back. We decided to have dinner before the show in the hotel restaurant. I didn't expect much but I was pleasantly surprised at the taste and quality of the meal. We had the broccoli risotto (it had something else but I can't remember what) and it was absolutely delicious. The entire meal was excellent. Shoutout to our fantastic server Angel and Chef Jeramy!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear your positive comments about your dinner in Tradewinds Restaurant before attending the show at the Comedy Factory. I will be sure to let Angel and Chef Jeremy know how much you enjoyed the meal and your service. Thank you for your review.

"night stay"

4
wolfbob1, Milton, Pennsylvania 03/12/2017

we stay here for the cruise and stay package. The hotel has a good breakfast nice rooms and transportation to and from the port and easy on and off the highway. The staff was friendly. The only issue we had was one of the computers in the business center was not working.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for our "Park N' Cruise" package. I apologize for any inconvenience you incurred when one of the computers in our Business Center was not working. We hope to see you again when you are cruising out of Baltimore.

"Day ahead to board ship"

5
bv0316, Whiting, New Jersey 02/12/2017

This hotel offers a package deal which provides free shuttle service to attractions in the area along with parking and shuttle to and from the ship. An excellent deal for the cost. Enjoyable day ahead trip.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear you found our "Park N' Cruise" package to be an "excellent deal". We agree and hope to see you again the next time you are cruising out of Baltimore. Thank you for your review.

"Great view"

4
User 29/11/2017

Nice place to stay! We only needed a one niter and my husband picked here. Our son came and met us for dinner and it was quit nice. The view from our 12 floor window was off the chart. very quiet and well maintained. Will come again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear that your husband chose our property and you enjoyed your stay. We appreciate your kind review and hope to see you again when you are in the Baltimore area.

"Stayed multiple times"

5
erinlD7006AE, McDaniel, United States 24/11/2017

Each time I have stayed at the Best Western Baltimore it has been a pleasant experiience. The entire staff are courteous and professional. I have stayed here while being a patient at Johns Hopkins. They have a special room rate for patients which helped us out alot.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
The fact that you have stayed with us multiple times speaks volumes and we appreciate you sharing that with the TripAdvisor readers. Thank you for your review and for choosing the Best Western Plus!

"great stay"

4
S9649KEcarloss, waldorf, United States 24/11/2017

I had a overall great experience with this hotel. very satisfied with the customer service, the manager at the bar gave my dinner on the house once same found out I worked in the government. also same thanked me for my service to the community. I felt very appreciated ad was treated with the utmost respect.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear our Manager recognized your service and comped your meal. We appreciate your service and your business and look forward to seeing you again.

"Always Good!"

5
crystalt515, Florida, United States 23/11/2017

Have stayed here many times primarily for the Johns Hopkins Shuttle and discount. With small exceptions, I've always been pleased and won't let a clogged sink or the fitted sheet on the bed being inside out keep me from going back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm so glad you're able to overlook an inside-out sheet and focus on the positive points of your stay with us. Our staff works hard to provide our guests with excellent service so they continue to stay with us, so I'm glad to see it works. Thank you for your review.

"BW - Baltimore"

3
sherrir149, Waynesboro, Virginia 20/11/2017

The room was spacious. Bed was comfy but my room smelled like smoke. It's a non smoking hotel?!? Hmm The food in the restaurant was fantastic and very reasonably priced $11 for crab cake. Big surprise! It was convient located to go where you needed to go. Weird because it's in a industrial area and a BJ's there. But I felt very secure as I am a female traveling alone which is a bonus in my book.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the smell of smoke in your room. We do our best to deter smoking in the room by levying a fine of $150.00. It's nice to hear that you enjoyed most of your stay and our restaurant. Thank you for your review.

"Dirty with stains on Sofa "

1
travelogph, Metro Manila, Philippines 20/11/2017

Old facilities and room. Sofa is very dirty we didn't even try to sit there as it look very filthy. AC is old and makes loud noise. Hotel didn't provide sleepers. Room is dark and need to be remodel. Toilet and bath amenities are good. Good thing blankets and sheets are clean.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Please know that we are in the middle of renovations. New couches and chairs for all of the rooms will be arriving within the next month. We appreciate your review and hope you will visit us again the next time you are in the area.

"Windows do not open - mold in AC. Dated facility."

1
JMD0423, Pittsburgh, Pennsylvania 17/11/2017

I have previously written well of this location, but no longer recommend. It's a perfect location and provides easy shuttle system to and from the port for cruises, leaving car in their parking lot with park and cruise package. We love that! Associated KD transportation company was very helpful, prompt and maintained excellent communications prior to cruise. And bus was ready and waiting as soon as we get off ship for fast return to our car. But hotel is increasingly dated. Free breakfast buffet was acceptable, but dining room is dreary and dingy. The dinner buffet for added cost was dreadful and not very appealing. Bed has long since seen good days. Both of us woke with back spasms which ruined our cruise trip. AC/heating unit in room was poorly maintained and triggered a major allergic reaction for me, further spoiling our cruise and return home as well as medical expenses. Window does not open for fresh air. Employees at front desk are friendly, but not very helpful ... provided inaccurate information about the transportation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. I must say I'm a little surprised to hear you had a problem with the bed since we replaced all of the mattresses and bedding within the last year and have gotten rave reviews from some of our guests. I understand everyone has their own preferences in a mattress, but sorry to hear we did not meet your expectations. Our Maintenance team cleans and maintains the AC units on a rotating basis. Please let me know your room number and I will have them check the AC unit in that room. We have been renovating and expect to have new couches and chairs for all of the rooms within the next six weeks and hope you will return to see all of the improvements.

"Great location & Value"

4
Richard P, Delta 15/11/2017

Hotel is located near freeways and a new mall. Large spacious parking lot. Hotel is well positioned to conduct your business or purpose. Nice view of the city from the higher rooms along with breakfast made this a pleasant and worthwhile stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out our convenient location right off of I-95 and our proximiity to the new Canton Crossing shopping mall. We appreciate your review and look forward to seeing you the next time you are in Baltimore.

"Why is this ranked so high"

1
Travelergirl998, Baltimore, Maryland 14/11/2017

This hotel is an awful trucker motel on the side of the highway in the middle of an abandoned area. There is nothing around here and the hotel it's self is run down featuring tape holding the lamps together, cob webs on the ceiling and low pressure toilets. There appears to be a large contingent of people who just live in the hotel walking glassy eyed in the halls. Despite this horrible hotel, for some reason there were a lot of families staying there. The restaurant is also surprisingly good.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It is somewhat perplexing to read your review. We are not a trucker motel, however, there is a small hotel across the street that caters to truckers. There are houses behind the hotel and Amazon warehouses and other businesses to the South of our property. I will meet with our Executive Housekeeper to address housekeeping issues you mentioned. We appreciate you taking the time to write the review and hope you will return in the future to see all of our improvements.

"great place to stay in Eastern Baltimore"

4
303vikic, Ft. Myers, FL, United States 13/11/2017

Convenient, clean and great staff. Rooms were very clean and quite new. The breakfasts were great though somewhat unchanging. The location in east Baltimore was perfect. I would stay there again without hesitation. Wish that the rates were a bit lower though.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus and thank you for your review. We look forward to seeing you again.

"Upset and Dissapointed"

2
User 13/11/2017

We booked this hotel for 3 reasons - Pool, Shuttle, and Breakfast. Upon check in there is a note on the counter saying the pool was unexpectedly closed for renovations....Expedia and BW should have notified us (and other guests) that during our stay there would be no pool. We booked this hotel with the pool in mind for breaks during our daily activities. My family was extremely disappointed...We would have changed our hotel if we were notified...Someone from BW should have looked at guests staying during the time range of reno and sent an email alerting us...but no... We also wanted to use the complimentary shuttle but then were told we could not bring our stroller with us?? There is a trunk in the Van and the stroller folds up, but agian, we were told no. So now we had to pay $12 toll + parking each and everyday to go to the inner harbor...Again, this was very disappointing. The breakfast was fine and served it's purpose. The room was dark, outdated and just old. Nothing like the website showed. We called in advance to confirm there would be a crib in the room and we were told definitely a crib....when we checked in, we were handed a pack and play....You can imagine how many times our son was up during the night... Although the staff was courteous, we would never stay here again....Very disappointing experience....We just got home and I'm very upset about the whole situation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us. The pool situation was posted on the Best Western site, but it must have been put up after you made your reservation. I'm sorry for the inconvenience. We do allow strollers on the shuttle and I'm not sure why someone would tell you otherwise. If you could provide me with a name or description of the Front Desk agent that told you this, I will address this with that agent. I would like to offer you a discount towards a future stay. Please contact me when you are ready to make your reservation. Thank you.

"No heat, extremely noisy, and unfriendly staff."

1
803makishab, Charlotte, North Carolina 12/11/2017

Came to visit sick family and stayed at this hotel. Hotel was extremely noisy, unkempt, and the heat didn't work. Terrible!!! Plus the price quoted want what I was charged. Don't stay here. Pay the extra money and go somewhere else.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. If you reported the lack of heat to the Front Desk, I'm sure they would have immediately moved you to another room. If this did not happen, I would like you to contact me with your room number so we can address the issue. Our Security team does their best control unruly and loud guests, so I'm sorry you were disturbed. Thank you for your review.

"Cruising"

5
Tammy T, Savannah, Georgia 09/11/2017

Chosen for stay park and cruise package. Staff very friendly and helpful with free shuttle to harbor and suggestions for dinner and things to do. Was under going some repairs, but nothing major. Pool and hot tub broken, and was disappointed not to be able to use. Nice breakfast buffet included.

"Friendly staff"

3
Shelley T, Dover, Delaware 09/11/2017

Staff was very helpful and friendly. The breakfast buffet was excellent with a wide range of food choices. The hotel 's shuttle service is excellent and very helpful- but the hotel needs to be updated.

"Vacation"

4
Mostafa R, Iselin, United States 09/11/2017

The staff were friendly . My wife made the reservation for handicap room with handicap tub. We got a room with standing shower. Per Casandra there was an error on the computer that is was showing our room was handicap. She gave us another room. The shower railing was too low to reach and get into the tub. We asked from front desk for a good seafood restaurant they recommended Jimmy's seafood restaurant which was 5-7 minutes the food and service was excellent.

"Quick stop to pier"

4
TowGal, Albrightsville, Pennsylvania 05/11/2017

This hotel offers a transfer service to the Baltimore pier. You can park your vehicle, stay overnight and get a ride to the pier. A continental breakfast is included. The hotel also has its own shuttle to various landmarks in the area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package which includes transportation to/from the Cruise terminal. We look forward to seeing you again the next time your are cruising out of Baltimore.

"Smells of stale cigarette smoje"

2
Nancie F, Dallas, Pennsylvania 05/11/2017

Had our rooms (2) changed, so can say that the 4 rooms we were assigned smelled awful. Ran to nearby Target for candles, Febreze, etc. Unknown hair on my daughters pillow. Has declined since 2011 when I stayed the last time for a week. Was there for surgical orocedure at Hopkins. Shuttle was nice. Restaurant is standard fare but at least you have that with a bar to get out of your room. Pool was closed. The smell was a deal breaker for me. We needed 2 rooms close together and with each room change we were getting further apart. Couldn't spend all evening bouncing my 81 year old mother around to find rooms that smelled decent. Very disappointed.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. We do our best to enforce our no-smoking policy and often charge fines up to $150.00 when guests choose to smoke in our non-smoking hotel. In addition, I wanted to let you know that we are renovating and you should see a lot of updates and improvements the next time you visit. I would like to offer you a 50% discount for one night's lodging and would ask that you contact me to make your reservation. Thank you for your review.

"Another cruise, another hotel night"

4
568margiet, Clermont, New Jersey 29/10/2017

This is the 4th time we have stayed at this hotel prior to our cruise. It extends our trip by a day which is good and knowing that we can safely leave our car for the week and worry about nothing is great. We had a decent room, a good breakfast and left in the morning on the shuttle feeling relaxed and ready. We already know that we will be staying again next year for our next cruise. Thank you.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your "cruise" hotel while in Baltimore. We aappreciate your business and your review.

"Never Again"

1
cruisn4life, Osceola Mills, Pennsylvania 27/10/2017

My husband and I have stayed here in the past with no problem so I felt comfortable booking our overnight stay on October 7th for our cruise. We were doing a B2B cruise returning on the 22nd and the price was right. So many people had warned me that this particular property had really gone down hill and we should steer clear of it. I wish I had listened. Not only did the refrigerator knock loudly all night long and keep us awake, but around 5:30 am we discovered when other people flushed their toilets it was coming up in our sink. When my husband tried to flush our toilet it also came up in the sink. We headed downstairs of course not being able to shower or use our bathroom. The manager after calling the head of maintenance to make sure we were telling the truth agreed to refund our stay and not card my credit card for our dinner. Since we had paid with gift cards he said they would mail us new ones. I checked my visa card three days later when we had docked in Nassau and low and behold someone had tried to charge my card 3 times for around $ 350.00..from The Best Western. When we got back on the 22nd we went into the hotel. They told us they were waiting for accounting to handle our refund..couldn't imagine how someone could have charged our credit card. She told us that our refund should be in our mail when we got home. I called her the following Tuesday as we had still not received our refund. I said if I did not get it by today Friday 10/27/17 I was going in Trip Advisor to advise people to stay away from this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We just wanted to let you know we have been following up on your issues with both our Accounting office and the Maintenance Engineer. We have issued you a travel card and you should receive it within the week. I apologize for the delay, but we had to discuss your account with people that worked directly with you and they are on a different shift. We have also investigated the problem with your sink. It is virtually impossible to have anything from the toilet come up in your sink as they are on different pipe lines. One line is drainage and the other is sewage. We have had nine other guests stay in that room since your visit and we haven't had any complaints. We will, however, continue to watch out for anything amiss. We have been renovating and will be receiving new couches and chairs for the rooms within the next two months. More improvements are scheduled, so we hope you will return to see all of the updates.

"Evaluation of Stay"

4
C5217NOsheilab, Baltimore, United States 27/10/2017

My overnight stay was fine; since I wrote on a chartered bus and did not personally travel in car, it was sort of disappointing that there were no nearby shops. While eating breakfast was turned off seeing three (3) dogs in the area where food was being served. My preference is to not be around animals while eating; not sanitary in my opinion. I rated cleanliness average due to this discomfort;; however the rooms were cleaned to satisfaction.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry to hear you could not find any nearby shops. For future reference, our hotel provides a complimentary scheduled shuttle to both Canton Crossing (a shopping area about a mile from the hotel) and the Baltimore Inner Harbor with loads of shopping opportunities. Typically, our hotel does not allow pets, but we are required by law to permit service dogs. The dogs you saw in the restaurant are service dogs and here as part of a conference being held in our hotel. We appreciate your review and hope you will come back to see us when you are in Baltimore.

"So pleasant"

4
User 27/10/2017

As a new John Hopkins outpatient,the hotel and amenities were perfect. Next time I will ask not to be across from the guest laundry and storage rooms though because they are open throughout the night.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any disturbance you had to deal with as a result of the guests using our laundry. I'm happy to hear the rest of your stay was pleasant and look forward to seeing you again. Thank you for your review.

"Great experience"

5
Louise W, Tioga, United States 25/10/2017

We stayed at this hotel for the stay and sail for our recent cruise. Excellent service from the hotel staff and shuttle service. Shuttle driver was friendly and helpful in getting us to the port on time. Would definitely recommend. Breakfast was superb. Everything was at right temperature and very clean.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
All of our staff's hard work pays off when we read reviews like yours. Our "Park N' Cruise" package is very popular, so thanks for your kind remarks. We look forward to seeing you again when you are cruising out of Baltimore.

"Pleasant and reasonably priced "

5
Jim H, Phillipsburg, New Jersey 23/10/2017

I always stay here when I visit Baltimore for business. The staff is very friendly and helpful. The rooms are spacious and clean. The price I had previously negotiated with someone from their in-house sales department is very inexpensive. I won't be using it on this trip but the hotel shuttle to the Inner Harbor is a great feature.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We like to say we offer five star service with three star pricing and your review confirms that statement. We appreciate your review and hope to see you again the next time you are in Baltimore.

"Close to Johns Hopkins hospital"

4
User 23/10/2017

My husband and I stayed at the Best Western while our son had surgery at Hopkins Bayview location. We had a delicious free buffet breakfast every morning, and a free shuttle took us back and forth to the hospital. Our room was clean and comfortable. We had a yummy crabcake dinner at their restaurant one evening. I would definitely recommend this hotel!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your lodging needs in Baltimore and thank you for your review. Our Chef will appreciates your "yummy crabcake" comment and the recommendation.

"Markham Chapel Baptist Church"

4
User 22/10/2017

My husband and I really enjoyed our stay at this Best Western Plus. The entire staff was professional, courteous and took every opportunity to go over and above exceeding our expectations. Beginning with the check in staff, shuttle driver through the Lady providing the complimentary breakfast. All made us feel as though they were glad we selected their facility.Our room was clean everything that was supposed to work did just that. I would have rated the stay a 5, except there were not enough available electric outlets in the bredroom area Mr and Mrs Kenneth R Wilson

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are extremely happy that you chose our hotel for your Baltimore visit. We also want to thank you for the very kind review. I will look into that maintenance issue and hope to see you again soon.

"satisified 100%"

5
N9850JCstever, baltimore, United States 20/10/2017

BW Baltimore. good rate , free parking, free breakfast, nice rooms, restaurant/bar good. close to hospitals, and inner harbor. free shuttle service. stayed at other hotels thru the years, very satisified with this BW.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are very happy to hear of your 100% satisfaction with your stay. We appreciate your business and your review.

"Wonderful housekeeper"

4
Jennifer S, Atlanta, Georgia 19/10/2017

Housekeeping was very helpful I calling to management immediately upon our departure as wel had left some newly purchased business clothing hanging in the closet. We were called immediately and returned to the hotel. This was a real life-saver. The housekeeper should be commended for her honesty and quick response.

"Great Rate! Great View!"

5
User 16/10/2017

For my 21st birthday, a couple of friends I decided to make a weekend trip to Baltimore to see the Baltimore Orioles as well spend a night out in the city. BW offered us the best rates and our room window had a gorgeous view of the city. I took A LOT of pictures to say the least. The front desk was very courteous and the continental breakfast wasn't half bad either. I will definitely come again in the future.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, I want to wish you a Happy 21st birthday! Thank you for your very positive review and thank you for choosing the Best Western for your stay in Baltimore. We look forward to you staying with us again the next time you visit Baltimore.

"Kudos to world class customer care!"

4
Jrels123, East Stroudsburg, Pennsylvania 16/10/2017

Me and my husband were visiting the MD area over the weekend. We had the pleasure of visiting the BW Plus Hotel. We were greeted by Donesha Holmes, she was professional, courteous, and providing outstanding customer care. It's a great feeling to feel valued as a customer she made us feel at home. Thank you Donesha for turning a challenge into a triumph!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for mentioning Doneshia and the excellent customer service she provided. We hope you will visit us again when you are in the area.

"Best hotel"

5
User 15/10/2017

SO clean. The lobby area is so welcoming.. Close to Johns hopkins hospitals. Best value for this price. We enjoyed breakfast every single day. It is rare to find this kind of full breakfast in hotels these days

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Our staff works hard to provide a buffet breakfast with options like a Belgian waffle station, a pancake station, scrambled eggs, sausage and much more, so thank you for mentioning the breakfast. Thank you for your review.

"Very unpleasant stay"

1
User 15/10/2017

Well, first things first, we checked in and went to our room. Had to use the bathroom right away from being in the car for our trip there. Sat down on the toilet and right in front of me was a cockroach on its back ALIVE trying to flip himself over. I went to the front desk after lugging all of our things up to the 7th floor and insisted we have a new room immediately. They did accommodate us with a new room 5 doors down which seemed cleaner. Later on that night after we came back from the harbor, my boyfriend, daughter and I changed into our bathing suits to go swimming. (Mind you, I only booked this hotel for the indoor pool so my daughter could swim) The pool was closed due to someone vomiting in the pool and it wasn't cleaned up. Oh not to mention, I went to the bar in the restaurant in the hotel for a 6 pack to go and the bartender asked me, “To go where?” Ummm to my ROOM where else? Also they charge per bottle for 6 packs which would probably round 30-40 for a SINGLE 6pack. The manager did discount our room at 15 percent but we will not be back!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry about the problems you incurred during your stay. Our staff works extremely hard to ensure a positive stay for everyone, so it is unsettling to hear of reports like yours. It is very unfortunate that someone got ill while in the pool, but I'm sure we had no choice but to close it down. Although the policy is to sell beer at individual-bottle pricing, we will consider making a change and possibly come up with six-pack or bucket pricing. We appreciate your input and hope you will consider staying with us some time in the future. Please contact me directly so I can offer you a discount on your stay.

"Great Location"

5
User 09/10/2017

The beds were the best... The A/C was not working, when we arrived in our room. I called the front desk and another room was assigned. The front desk staff was awesome... Whenever I visit family, this will be my hotel of choice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It was nice to hear our staff provided you with excellent customer service. We appreciate you choosing the Best Western Plus for your lodging needs in Baltimore and hope to see you soon. Thank you for your review.

"Baltimore Fun"

5
Loren S, Huron, United States 09/10/2017

We really enjoyed the shuttle service to the Inner Harbor and the Lexington Market. I chose this BE because of this service. Our room was very roomy and the beds were comfortable. My wife and I also liked the separate vanities.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm glad to hear you had so much fun during your visit to Baltimore. We hope to see4 you again real soon. Thank you for your review.

"Their people make this place"

4
shoreboyjames, Eastville, Virginia 09/10/2017

Another weekend at the Best Western Plus. In the last few weeks, we've gotten new paint, hall carpets, furniture, the sauna is being repaired and landscaping has been spruced up. The Comedy Factory is packing them in every weekend! Waitress is planning on asking if they could bring the Chicken Pot Pie. Best to date I've had in all of Baltimore. Will let you know when it's back!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and letting other guests know about all of our improvements and our wonderful staff. I will definitely let our Chef know about your request for Chicken Pot Pie.

"Great Experience"

5
Cathy S, Dysart, Pennsylvania 09/10/2017

Have been using this location for the last 5 years for my check ups at John Hopkins. Staff is always very attentive and caring, asking if there is anything that we need. And the shuttle makes getting to and from the hospital so easy

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you making our hotel your home-away-from-home when you are in the area for your checkups. Thank you for the kind review.

"Don't stay"

1
User 07/10/2017

Got this room for a fair price but was a horrible experience. 1st room we got, the fridge was leaking water out all over. Plus the room smelled, old. The next room was better but the whirl pool tub did not work. The pool was very warm! Breakfast was poor. Food quality was bad. Not many options. Won't stay here again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your stay with us did not meet your expectations. Please know we are undergoing renovations and hope you will come back to see all of the improvements.

"Affordable. Convenient. Clean. "

4
User 03/10/2017

My friends and I booked a two queen bed, non smoking, room on Booking.com for about $110. We went to the Ravens game and utilized the free shuttle service offered by the hotel. The hotel is not near the Inner Harbor but the shuttle service that runs every hour takes the hassle out of transportation. We spent the entire day in the city and called the shuttle to pick us up and bring us home. The room was clean and we had the free breakfast. The food wasn't great but like I said it was free. All in all a good experience and would certainly book again with the Best Western in Baltimore.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We look forward to seeing you again the next time you are in Baltimore.

"On the way to cruise "

3
atu825, North Plainfield, New Jersey 03/10/2017

Room was good size used for 4 adults And 2 children Room smelled need vacuuming Needed to ask for enough towels and bedding for 6 even though I paid for 6 Food was good , but in demand ! No food ! Had to wait long time for food Friendly staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the delay in the breakfast service. We do our best to schedule enough staff to keep up with the demand for the breakfast foods on the buffet, but occasionally it is difficult to keep up with the influx of guests. We appreciate your review and hope you had a wonderful cruise.

"a pleasant stay"

5
Ralph K, cleveland, United States 01/10/2017

We just had an over night stay but the hotel was super. Rooms were fresh and clean, the lobby and hallways were in good order. The breakfast was a pleasant surprise also. We parked our car in the rear of the hotel as we went on a boat cruise and the cost of that parking space was well worth the money. Great hotel!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your "cruise" stay. We appreciate your very positive review and look forward to seeing you again the next time you are cruising out of Baltimore.

"A bad experience"

1
polarbear12, Oakville Ontario 30/09/2017

I stayed here for 3 nights while in town for a conference. The hotel has some nice features but appears to be badly understaffed. Positives - Bed was clean and comfortable and front desk staff were pleasant and helpful. Unfortunately there were enough negatives that I would not stay again. When I arrive in my room it seemed the previous occupants had been in the room after it was cleaned or it wasn't cleaned well. There was garbage in the trash can and crumbs on the area where you put your luggage. No big deal. There was a coffee maker but no coffee. There was tea so maybe it was a tea maker. I had to go to the front desk because there was no shampoo only lotion and conditioner that was partially used but I don't use it. The room was worn and the office chair at the desk had stuffing coming out of the back. The room was noisy, I go to bed early and you could hear every door close through the night. The gym was basic and there were no towels one day and when I went there dirty towels on the floor left by somebody before i arrived at 5:00 Am that had not been cleaned up. One night in the restaurant that had maybe 9 tables occupied it took an hour for our group to get five orders of grilled cheese sandwiches or soup. Apparently there was a lot of room service and our waitress was responsible for taking food to the rooms. I felt bad for her as she was stressed and one customer started yelling at her because he was there an hour and somebody who came in after him received his food first. The biggest issue I had was on the last morning when I had breakfast. When I got to the bottom of my coffee which i poured from the coffee urn I thought there were coffee grinds. As I looked closer it turned out they were pieces of bugs with a small black bug laying on the bottom of my cup. I can only imagine how many bugs had been through the food I had eaten for the four days I was there. I had three breakfasts and two dinners!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you had during your stay. All of your issues will be discussed with our Executive Housekeeper and our Restaurant Manager to make sure these things don't happen again. Please know we are in the middle of renovations which includes replacing furniture in all of the rooms. I am however, perplexed with the coffee issue because the Seattle's Best coffee is brewed using a sealed packet of coffee and the disposable cups come in a sealed sleeve. We value your input and appreciate your review.

"EXCELLENT FOR BEFORE AND AFTER CRUISE"

5
David M, ALTAMONT 26/09/2017

This is excellent for a before and after cruise. Great Customer Service!!!, This hotel provided transfers from the hotel to the pier and the return. The cost is $24.00 dollars round trip by KD Elite. I recommend when you check in to make your reservation to the pier. Great Dining!!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for lodging when cruising out of Baltimore. In the future, you may want to consider our "Park N' Cruise" package which includes one night's lodging, parking for the duration of your cruise and transportation to/from the Cruise terminal (for two). This package must be reserved directly with the hotel, but is worth the savings. We appreciate your five star review!!

"Nice place to stay"

5
qingyunl2017, Pittsburgh, United States 26/09/2017

Hotel was large with a lot of rooms and great view in a quiet and peace neighborhood. Kind room was large enough and facilities were sufficient. Breakfast was fine. Enjoyed the stay very much. Would come again for travelling.

"Rooms are starting to look a little tired."

3
Eve449, Peterborough, Canada 25/09/2017

This was our second trip to this BW. I was very impressed the first time when we were here 3 or four years ago. This time I thought that both our room and our travelling companions room looked tired. Great location for the park and cruise. Breakfast was also better last time - it was just ok. I'd still go back though because of the location.

"Just okay"

3
Noor H, Mississauga, Canada 24/09/2017

I stayed at Best Western because it was in an okay part of Baltimore. The first thing I noticed when I walked into the washroom was a hair in the sink and hairs on the floor. However, the sheets and towels seemed clean enough. The breakfast was average for a 2-star hotel, but the juice machine was out of order, and the milk was not kept cold. On a positive note, the front desk staff was courteous, and the location of the hotel was convenient.

"Great place, great price"

5
Bruce W, Williamsport, United States 24/09/2017

We stayed here to attend the Baltimore Book Festival. Best Western offers free shuttle rides to Inner Harbor (although you really should tip the driver! They provide a wonderful service). The hotel is clean and comfortable. There is a complimentary hot breakfast in the morning. This is where we stay when we visit Baltimore, and we have never been disappointed!

"Enh"

3
Michael G, Hauppauge 21/09/2017

If you need a place to stay, it's decent enough. Comfortable beds, but the place does need some updates. Food at the bar is decent. the breakfast buffet needs bacon. I wouldn't walk around these streets at night. Baltimore is known as a lovely race-friendly town afterall.

"Not my first choice"

3
fromhouston2017, Houston, Texas 20/09/2017

Not the nicest place. I did not care for the location. But that's on me. I had no clue about city zoning so to say. The name of the hotel threw me off. "Conference center" - I thought it meant a convention center. it is not the case. Older hotel. Staff not very knowledgeable. They did offer free breakfast and room was relativley clean. Overall, you can stay there, not too horrible. But knowing what I know now, I'd go for a different property if it'd cost me more.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry we did not meet your expectations. We do, however, offer over 24,000 square feet of flexible meeting space with two ballrooms and eight smaller breakout rooms able to accommodate up to 400 people for a conference. We are in the process of renovating and hope you will return to see all of the improvements. Thank you for your review.

"A great place to stay"

5
User 19/09/2017

We had appointments at Johns Hopkins and they recommended this hotel. We were provided free shuttle service to and from JH. The room was clean and comfortable. The restaurant offered free breakfast of sausage, scrambled eggs, grits or hash browns. They also had fruit, bagels, muffins and waffles. We ate several dinner meals there and the food was very good. I highly recommend the cream of crab soup!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your recommendation of our hotel. From the Front Desk staff to the Housekeepers and the Restaurant staff, we all work hard to give all of our guests the level of service they deserve. Thank you for your review.

"Don't stay here"

1
User 18/09/2017

This was one of the worst hotels I have ever stayed at. They offer free parking while you are on a cruise, but you are better off paying for parking elsewhere. The staff was not responsive to complaints we made.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred with the parking and the responsiveness of our staff to you issues. If you could, please send me an email or call me with the details so I am better able to address these problems with the correct staff members. Thank you for your review.

"Pre-cruise visit"

5
Jiles H, Castle Hayne, North Carolina 17/09/2017

Arrived on Sept 6,2017. We stayed there to use the Park n' Cruise that is offered at this location. As it turned out, the location did not work out well for us. The traffic was horrendous coming in to Baltimore at the time of day we had to arrive! From now on we'll do as we had done before. Leave 95 for Hgwy 301 to LaPlata, stay at the Best Western there, & then drive the hour it takes to get to the ship the next morning. No traffic delays--less stress.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very positive review even though you experienced heavy traffic coming into Baltimore The time of day can certainly make a difference. We appreciate your business and look forward to you staying with us again.

"What a dump"

1
Rodger C, Rancocas, New Jersey 09/09/2017

If you stay at this facility, expect to be amazed at the poor conditions of the facility, the odor in the rooms. Expect to smell drug use as you walk down the hall to your room. Bottom line, do yourself a favor and stay elsewhere.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry you were not satisfied with your stay. Please know that we are in the middle of renovations and the floor you stayed on is slated for new carpet within the month. When we receive a report of a guest smoking marijuana in a room, the guest is removed from the hotel and fined $150.00 to have the room deep cleaned to remove the odor. Effective the end of this month, our hotel is going totally non-smoking to try to alleviate this problem. Thank you for your review.

"Bringing forgotten college stuff"

4
ecpgrass, Belford, New Jersey 03/09/2017

My husband & I took a trip to Baltimore to bring stuff to my son that he didn't pack for college. I found this hotel on trip advisor and picked it because of the reviews and rating. We weren't disappointed. The hotel itself is quite large, with plenty of parking available, a spacious lobby with a seating area. The check in was smooth. We booked a king bed in the executive tower. The room was larger than a normal hotel room. The room was clean and had a love seat for additional seating. The bathroom had a granite shower enclosure and granite counter top. There was also a door to enable you to have an adjoining room. The air conditioning worked well. The water pressure in the shower was fine. We had a view of the backyards of the neighborhood adjacent to the hotel. But the view at night with the city lights was pretty. I would book this hotel again in the future. The complimentary breakfast was very nice. The dining room is quite large. There is a restaurant and bar on site. The food is delicious and the service is efficient. The only complaints I have--there were no washcloths in our bathroom and only 1 garbage can in the room.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. I'm sorry the housekeeper neglected to stock your room with washcloths. In the future, please do not hesitate to call down to the Front Desk to have some delivered to your room. Thank you for your review.

"Birthday"

4
632diannac, Ridgely, Maryland 03/09/2017

AC made noise cutting on, toilet ran all night and the hot tub was broke. Room was clean, bed was comfortable and staff great.. The breakfast had a big variety, plenty of seating and the food never ran out, also it is until 10.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry about the problems you experienced with the AC and the toilet. I hope you reported these issues at check-out so we can have our maintenance fix them. If you did not report the problems, please drop me an email with your room number and I will have our maintenance staff look into those issues. I'm happy to hear to enjoyed our very bountiful breakfast. Thank you for your review.

"Hire a cleaning staff"

2
Y835QLmarkw, Baltimore, Maryland 02/09/2017

The halls and rooms were not clean. In the restaurant, the water server gave me "attitude" when I complained that he not pick up my drinking glass by the rim of the glass. He definitely is not in the right job there. The hotel was also located in a very depressed area of the city. Don't go out after dark.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet your expectations. We are in the process of remodeling and hope you will return to see all of the improvements. Thank you for your review.

"Clothing Left Behind"

2
mleers731, Pickerington, Ohio 30/08/2017

Room 603 I stayed at the Best Western Plus Hotel & Conference Center at 625 O'Donnell Street Baltimore MD 21224 on August 9 thru the 11th 2017. I left a few shirts behind and I have called this hotel on and off for 3 weeks and requested a way to get my clothing sent to me in Ohio. Every time I get directed to someone that might help' I get voice mail or a promise that someone would call me back. NOTHING HAPPENS!! All I want are my shirts back. I have been told they are there. Will someone please help me? Michael Leers

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for all of the confusion in returning your shirts and I will certainly meet with the Housekeeping Manager to get an explanation for the delay. We did get the shirts shipped out to you, but did not charge you for shipping because of this delay. Thank you for choosing the Best Western Plus in Baltimore.

"Great time"

5
erminem2017, New York City, New York 30/08/2017

I needed somewhere to sleep and I went in and it was great I will tell everyone to stay there. Keep up the great work, I was very happy they had turkey sausage I don't eat meat. I just loved it asked for a blanket it was delivered

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are so happy to hear to enjoyed your stay and received excellent service. Thank you for your kind review.

"Don't care attitude"

2
michaelrU7309HY, lecanto, fl, United States 30/08/2017

Room was not cleaned on one occasion. The asst. manager was more interested in proving it was my fault because I left the privacy sign on the door too long rather then alleviating the situation. We left the room by 12:15 pm on that day. I asked to speak to the manager, but he never got back to me. When I told the asst. manager, he told me the manager had many things to do. It took 30 minutes and three phone calls to get fresh towels on the day of the problem. I might add that when the room was “cleaned”, it was never done properly, cups and trash left and not vacuumed and dusted everyday.

"cozy stay"

4
User 29/08/2017

The staff was helpful with my stay and accommodating me while I travelled. The room was cozy. There was a restaurant at the hotel which is helpful. There is a fitness center and restaurants located around the area. It's decently priced and good if you are staying in that area.

"August 2017"

2
353eugenew, Bethpage, New York 28/08/2017

Hallways dark, dirty, ice machines don't work, bathroom not clean, not stocked, shower body falling apart, dreary, food area needs to be cleaned and someone needs to maintain it, elevators slow and scary,

"Room and staff OK. Overdue for remodeling."

3
cwkealey, Cumberland, Maryland 24/08/2017

The first room we were in had a broken refrigerator. We were given a different room. That refrigerator worked fine. Both rooms had problems with the TV reception which I believe is a satellite system. We were told that the reception is poor on some channels and cannot be fixed. The two rooms were across the hall from each other. I tightened the cables in both room and the TV improved a great deal but still had several channels that had poor reception. The rooms and hallways show serious signs of old age that needs to be repaired or otherwise updated at least on the 9th floor. Some of the electrical receptacles show damage. We were there for medical appointments over two days. Having the room amenities working correctly would have been nice for the patient in the family. This was just a little more stress added to the trip. Overall, we are satisfied and this motel is very close to the doctors office. We will probably stay there again but will also look for somewhere else that may be better for us.

"Great place to stay"

4
User 22/08/2017

Enjoyed the shuttle service to the Baltimore inner harbor immensely, it made our stay so much more pleasant.. The staff was very helpful. The drivers were very accommodating. The location of the Best Western was right near the exit of I 95

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for pointing out our very convenient location right off I-95 in Baltimore.

"Excellent hotel for cruise goers"

5
Olga M, sammamish, United States 21/08/2017

My family stopped here for a night before the cruise, and I feel very lucky that we did. The amenities are nice, there is a shuttle to the harbor and a drop-off and pick-up shuttle to cruise terminals. There is an option to park the car or (as we did) there is Avis and Budget office 10 minutes walk from the hotel. We dropped the car before the cruise and then in 10 days picked it up again to continue the vacation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your "excellent" review. We look forward to seeing you again the next time your are cruising out of Baltimore.

"Nice Hotel- great for cruisers"

4
Joy H, Buffalo, NY 20/08/2017

We stayed here prior to our cruise. The room was nice and big but it could use an update in decor. Also, the outlet between the beds didn't work (the outlet holes were too big for my phone charger to stay in)- not a huge deal but kind of annoying to have to charge my phone across the room. We had breakfast, and it was fine. Nice to get a free meal with the family right there prior to leaving for the cruise. We drove here from Western NY and took the shuttle to the cruise port the next day. We were given a time to report to the front of the hotel to board the shuttle and move our car to a long-term spot. The hotel and transportation company seem to have this down to a science. It was nice to have transportation directly to the cruise port without having to park far away. When we came back, the transportation company was waiting for us with a sign. They dropped us off in the back of the hotel, right near our car. I would absolutely stay here again, especially if I was going on a cruise out of Baltimore. -There is a Panera and McDonalds nearby. Also a Harris Teeter grocery store.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your very positive experience at the Best Western Plus with all of the cruisers out there. We wanted to let you know that we are renovating and new furniture is due within the month. Please come back again to see all of the improvements.

"Best Value in Baltimore"

5
willie1942, Somers Point 19/08/2017

We were in Baltimore for Orioles game and stayed here. It has a great breakfast and shuttle to Orioles Park. It is a great place to see Baltimore and has all the ammenties you need. We will stay here when we visit Baltimore again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out the "value" of staying with us and thank you for your review. We look forward to seeing you the next time you are coming into Baltimore.

"Bad "

1
Tristan S, Essex, Maryland 15/08/2017

Check in was the worst. You could not understand what the manager was saying. We went to our room and dropped off our stuff. We left for about 5 hours and came back to find the housekeeping was in our room. The room was already clean so I was very upset to know someone was in the room. I could not sleep the whole night worried that someone was going to come in while we were asleep. We don't plan on ever going back.

"Nice for the price."

3
User 14/08/2017

The hotel is a little worn, but it is clean, has an indoor pool and free shuttle service. Had a nice stay... a little understaffed in restaurant. Staff was nice and helpful. Had a good time with helpful staff.

"Best Hotel Stay Ever!"

5
sarahmlee2017, Oklahoma City, Oklahoma 11/08/2017

Best Hotel Stay!! The view from our room was amazing. All the staff were pleasant and happy! They had a free shuttle which transported you to various locations. Took you to the city and picked you back up which is extremely convenient compared to most hotels. The continental breakfast was one of the best I've ever had! With eggs & sausage or biscuits and gravy, along with waffles, donuts, pastries, fruit, cereal, etc. Quite nice compared to most continental breakfasts at other places. They had a nice workout room. The rooms themselves were nice and most importantly clean! They had a comedy club on site which gave you fun entertainment if you didn't want to travel to the inner harbor on the weekends which was an added bonus! Would highly recommend to friends and family. Will be back again! Thank you Best Western!!

"Recommended for cruisers"

4
Michael M, Oxford, Connecticut 11/08/2017

This Best Western has a great deal for cruisers leaving out of Baltimore. They have a stay/cruise deal that lets you keep your car in their lot and shuttles you to the cruise terminal and back again. Very busy hotel, but friendly people, clean rooms and very comfy beds. It worked out great for our cruise.

"Not a Good Experience!"

3
User 10/08/2017

Stayed at hotel for a family reunion. The staff upon arrival were not friendly...Hardly looked at you or smiled. The hotel is old and needs ungrading. The biggest complaint I have was the elevators. Sometimes they would not move, floors would not light up. A repairrman was there working on them. The rooms could been cleaner. Our shower knob was broken. Not a good experience. Will not stay there again!

"Disappointed this time!"

2
Marie R, Marilla, NY, United States 09/08/2017

We had stayed at this particular location two years ago, and did not have problems. On this trip, we had a family group...needing several rooms, so we recommended this hotel to our group. We were extremely disappointed this time! The rooms were smelly, dirty, had dirty towels, broken pull out sofa...really unacceptable. The restaurant service was extremely slow for dinner, and had run out of several choices. We were embarrassed and very upset. The managers seemed to "skirt around" our complaints; poor business management.

"Great for group activities-- family reunion, etc."

5
Larry B, Baltimore, United States 07/08/2017

Planned our 2017 Family Reunion here. The catering service is excellent. Discounted rooms and meals along with free breakfast. The family used the shuttle to visit Inner Harbor and surrounding area. Others went to movies. Everything is a short drive or shuttle away. This is a perfect location. The staff is polite, friendly, and efficient. The rooms are clean and cool. The beds are very soft so beware if you have back issues. The one and only knock I have on this great place is the waiting line for the on site comedy factory. It is a fire hazard and accident waiting to happen. The waiting line loops into a dead end hallway ( about 150 feet deep by 8 feet wide) so there are 2 rows of people facing each other. Any emergency would result in people being trapped and trampled. We had to walk down the middle of this mass of people leaving our banquet in the Canton Room. It was very uncomfortable and some thought we were trying to cut the line. This group also blocked elevator access.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you, Larry, for your excellent review. I just wanted to let you know that changes are coming for the bottle-neck with the Comedy Factory patrons. Plans are in the works and I'm sure you will see a big difference the next time you visit us. We appreciate you choosing the Best Western Plus for your Family Reunion and enjoyed having you as our guests.

"Motel and Parking for Cruise"

5
Larry H, Raleigh, United States 07/08/2017

Great option for folks porting out of Baltimore! Includes nice, clean hotel room, complimentary breakfast that was quite good, and on-site (secure) parking. We were very pleased with this motel and the parking option.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus Hotel for your pre-cruise stay and are happy to hear you were pleased with the accommodations and the parking. Thank you for your review.

"Not so Clean"

3
lisawO570CU, Fairfax, United States 07/08/2017

Had trouble checking-in on a prepaid reservation. Some hallway furniture - beat-up looking Toilet and shower partially unclean One piece of room furniture needed maintenance Comfortable bed Pleasant check-out staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We just wanted to let you know we are in the middle of renovations and are expecting new furniture in September, so hope you will stay with us again to see all of the improvements. Thank you for your review.

"Birthday Surprise or Regular Trip"

4
coreyanal, Philadelphia, United States 02/08/2017

I booked through hotels.com so everything was pretty much set and done or so I thought. Besides the front desk clerk who at first asked, was I sure that I "booked at this hotel?"and then In the same sentence found my reservations, it was a pretty good stay. For the price of the stay, it was pretty okay with my membership except when we wanted to stay an additional night it was about 95 more bucks then the first night so we ended up switching hotels. I informed them that it was my girlfriends surprise (26th) birthday party and we would be arriving in 2 days (I was going crazy looking for a way to set up her gifts upon arrival) when I called to ask if I could come in a day before, they said, "no" to that idea due to not knowing which room would be available and I understood their reasoning. I then asked if they had any balloon services that could help or any shops near by that they may have been in partnership with that could help with my surprise; with all this going on and questions being asked back to back, no one thought to mention there is a gift shop within the hotel...... (I found that out once we got there) I also asked if I found a service that delivered and got them sent to the hotel would they be able to set them up in my room for me? They stated they "can not set the balloons up prior to my arrival" or offer pretty much any help with the surprise. However, they did state that I "could have them delivered to the hotel" but they would just be at the front desk waiting pretty much. Once we arrived, I wasn't even informed the hours of the hotel restaurant, bar, when breakfast started or where, not even given a map for the area or asked where did i travel from. The front desk was pretty dry and I didn't even get asked about the surprise party I called in prior to about or even asked was I visiting from out of town? I was PRETTY MUCH just given a room key card, parking voucher, and told "this is the internet password" (gift and curse of looking like a kid and being 4'9" I guess) because the guest who arrived after me had much more interaction and laughter and I'm as jolly as they come. *ANNOYED SHRUG* had it not been for me doing research before our stay I would have been mis-informed and bored out of my mind in our room for our stay. (I drove in from out of town might I add) as bummed out as I was that things weren't going so great, I still enjoyed the rest of my surprises that were planned and crashed as soon as our heads hit the pillow. we didn't even have time to try the indoor pool but when we found it, it was pretty nice too look at. Maybe in the near future we can offer a birthday package or at least a little more help with a guest event??? word of advice to visitors: DO RESEARCH AND ASK LOTS OF QUESTIONS BEFORE YOUR STAY!!!

"Near Johns Hopkins"

4
856stanleyh, Harrisburg, Pennsylvania 02/08/2017

Very convenient to Johns Hopkins and have a special low rate. Also minibus service to the hospital. Good restaurant with great onion soup. Should allow a later checkout for people with appointments at Hopkins

"Best Western B.More"

4
SigmaMan14, New York City, New York 01/08/2017

My car broke down in the BW parking lot as I was getting off the exit to go to McDonalds. It was about 12:45am and I went to the desk and told the gentlemen at the desk my situation and ask if a room was avail with 2 beds. He said yes and offered me the AAA rate since I was waiting for them to tow my car in the morning. Great service!

"my stay at the best western hotel"

4
cemishaw, baltimore, United States 30/07/2017

service was good room was very neat and clean the staff were very attentive of the things i requested, the atmosphere was calm , my breakfast was delicious and very well prepared, also the rooms were modern and up to date

"Decent Hotel"

3
O7702GJnicholasw, Pittsburgh, United States 28/07/2017

hotel was clean and room was nice. staff not very helpful and the free breakfast wouldn't be worth more than $2 max. I would recommend only if the location is what you need. The hotel itself was nice.

"comfortable bed, could have been cleaner"

3
jennyakron, Akron, Ohio 27/07/2017

The breakfast was awesome and the beds were very comfortable. The draperies were moldy, shower curtain torn,carpet filthy and the vending machine dispensed warm soda. I called the front desk for eating utensils and a half hour later went down myself to get them. The "coffee pot" in the room only included decaf. Went downstairs again to get a cup and was told they "take the coffee down" at 7 am. REALLY? Its a shame, this hotel has a lot of potential, but needs attention. Perhaps staff training as well.

"Wonderful Birthday Weekend"

5
annaaO1557MR, Baltimore, United States 24/07/2017

this was my birthday weekend, the girls where ready to have fun and we didn't have to go far. The Hotel has a comedy factory with top comedians, dinner was great at their restrurant and the shuttle service took us downtown to the Inner Harbor for a fun filled day. Can't wait to comeback and do it again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
That sounds like a wonderful girls weekend! Thank you for sharing your ideas with our TripAdvisor readers. We look forward to seeing you again.

"Always stay here when in Baltmore"

5
568stephanieo, Council Grove, United States 24/07/2017

My daughter and I come frequently to Johns Hopkins for appointments and there are several options for motels from Johns Hopkins. Since our first stay, we've always stayed here. Very easy to work with and the shuttle service is awesome! Kevin, Moudy, Omar...all are very nice!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Although I'm sorry you have to come to Johns Hopkins for treatment, I'm happy to hear you found a home-away-from-home at the Best Western Plus. Thank you for your review and thank you for recognizing our hard working staff.

"Carpets"

3
W5305TPcraigm, Brookhaven, United States 24/07/2017

Clean the carpets, it looks as if they were never cleaned in10 years, or maybe replace them. there was a strange smell on my floor (7th) floor to be exact. unfortunately the smell carried over to the room. I can deal with certain smells so to say but I can see where it would bother others. the restaurant needs updating as well and the steak dinner I had tasted like a pork chop.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We wanted to let you know we are in the process of replacing the carpeting and new furniture for the rooms is due in a couple of weeks. I apologize for the meal and will be sure to let our Chef know of the problem. If you are in the area again, please contact me so I may offer you a discount on a future stay. Thank you.

"BAD"

1
708clarenceh, Brooklyn, New York 24/07/2017

This place was terrible. The toilet ran water all night. The only reason I booked it was because of the park/cruise deal that they were having. The HVAC system did not cool the room properly. I booked a room for 5 and the pull out couch was the worst. Do not stay here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay. We wanted to let you know we are in the process of renovating which includes new furniture for the rooms. We hope you will consider staying with us in the future to see all of the improvements.

"Business trip"

3
frank c, New Castle, Delaware 20/07/2017

Sleeping area was nice, bathroom was old and dated. Lots of noise heard through the door. You could actually hear people across the hall in their room with the door closed. Breakfast was sub par, lunch was average. Comfortable bed. Like most hotel chains, the main lobby is not a reflection of the rooms.

"Nice Hotel - but basic services and room was very humid"

3
User 19/07/2017

This was a stop as part of a road trip with my family, the hotel was located in a great spot giving us easy access to Fort McHenry and the National Aquarium. The hotel had a decent buffet breakfast, wish there were more healthy choices but it kept us fed. Our room was very quiet and had plenty of room but the humidity was out of check and very damp in the room making sleep a little uncomfortable.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for your problems with the humidity in your room, but wanted to let you know we are renovating and and hope you will return to see all of the improvements. Thank you for your review.

"Very Good Accomodations & Service"

4
Alan C, Helvetia, West Virginia 19/07/2017

I stayed in this hotel for nearly three (3) months while undergoing cancer treatments at Johns Hopkins during late 2016 and early 2017, and was impressed by the quality of the accommodations and service. As a veteran business traveler in North America, I would consider this facility as being among the best -- excellent proximity to downtown (15-20 minutes) with secure parking and many options for dining.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Although I'm sorry you had to undergo three months of treatment, I'm glad to hear you chose the Best Western Plus for your lodging needs. Thank you for your kind review.

"Eh"

2
mzone91, Atlanta, Georgia 18/07/2017

m usually nice when it comes to reviews. This hotel is convenient if you need to be in this area. Check in was a breeze. When I got in my room the water was off so I had to wait til they finished whatever they were doing to take a shower. Yes they promote that they have HD TVs but none of the channels are in HD. I had to keep my TV on a high volume to hear it because the raggedy air conditioner was loud. My toilet had stopped up (not my fault) and they seemed to not care. I had to call the front desk numerous times. So I guess the maintenance man refused to fix it so they moved me to another room. The comforter had stains/burns on it and they refused to change it. Then in the mornings the elevators wouldn't even work. There was literally a line to get on the elevators after breakfast. Out of 4 elevators 2 would work and none of them felt safe. The hallways on all the floors were hot. I dont think they believe in air conditioning the hallways. So yeah thats my honest review. They do have a comedy club which is one of the few positive things about this hotel if you dont wanna go far for entertainment. Thats my honest review about this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry we were not able to meet your expectations during your stay. I just wanted to let you know we are continuing with renovations and the replacement of a lot of our air conditioning units. We hope you will stay with us again when you are in Baltimore to see all of the improvements.

"Excellent Pre-Cruise Stay"

5
Zimzimk, Ottawa, Canada 17/07/2017

We drove to Baltimore from Ontario Canada and chose this hotel based on reviews, easy location, park and cruise as well as the fact that it's a Best Western! The hotel was very easy to find because it's right off the highway. The front desk staff were very friendly, welcoming and helpful. We were told where to park for the duration of our cruise, were given our "ticket" for the hotel arranged transportation to and from the pier, our breakfast vouchers and our room key. Our room was perfect. It was clean, comfortable and what I've come to expect from the BW brand. The beds were so comfortable and the toiletries were great. We didn't use the breakfast vouchers because we were tired from the long drive but we heard it was good (there is a McDonalds literally in the hotel parking lot so if you miss breakfast, you can grab something there). Our ship was delayed and the hotel made sure we had somewhere comfortable to sit and beverages while we waited. The shuttle to the pier was air conditioned and large enough for everyone to fit. After the cruise, the shuttles were waiting for us and we were brought back to the hotel parking lot where we were told to leave our cars. We didn't have to wait or call for the shuttles!! We have another cruise booked next year and we will be returning to the hotel! Thanks for a great start to our vacation!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our goal is to make your stay with us relaxing and stress free, so it sounds like we succeeded! Thank you for your kind review and we'll see you next year.

"disappointing"

1
User 13/07/2017

We reserved a king but got 2 queen-sized beds. Reported a noisy AC and were promised a repair but nothing ever happened, so 2 nights with clunking noises. Our room wasn't cleaned until we called twice in the evening and requested at least a change of towels. The water had to run so fast in the bathtub in order to get hot that the tub was nearly 6" deep in water by the end of a shower. The BW rewards program was explained as having to accumulate 20,000 points in order to get a free night. That's over 200 visits!! Seems pretty useless. Needless to say, we won't be back.

"Working hard to make guests happy"

4
Beth J, Little Creek, Delaware 11/07/2017

This was the only reasonably priced hotel close to an early morning medical appointment far from our home. It is big and in a funny, largely industrial but becoming more gentrified part of Baltimore, easily reached from the major highways. The building is older. It is clear that the staff and managers are doing their utmost to keep it running well and clean, and in my view they do a very good job. Our room was upgraded due to carpets being cleaned on the floor we had first been offered, and we found it to be spacious, quiet, clean and comfortable. The staff were immediately responsive to questions and requests. We were also just minutes away from many good restaurants, and found a great one in Little Italy. I'd definitely stay here again.

"Be careful when reserving rooms"

2
chula220, Brooklyn, New York 10/07/2017

I reserved what I thought was a standard room with 2 beds for 3 people. However, when I went to check in I was informed that I was reserved for a handicapped smoking room. I insisted that there was a mistake but the lady at the desk told me that's what my reservation was and offered an upgrade to a non smoking room for $10. I told her no to leave the reservation as it was and continued to give her my information to compete the check in process. However then she says "oh there's a non smoking room available". My mistake was not clarifying that she was not charging me for the room but the way she said it I thought she was switching the room because of the mistake. But when I got home (to another state) I saw my credit card was charged $10. So I called the hotel thinking they charged me for something else in the room but was informed by the manager that the $10 charge was for the upgrade. I started explaining to him that it was a mistake but he didn't even want to hear anything and was going back and forth with me until I just hung up and called The company I originally made the reservation with. From speaking to that representative it was explained to me that when I made the reservation the description of the room said "accesible" which means handicapped. Even though that was my mistake I am upset that the representatives at Best Western would not even give me he benefit of the doubt and argued with me on the phone. In a customer service business one should know when to pick and chose a battle. If I were the manager I would have waived the $10 fee and said something like "ok ma'am I see there was a misunderstanding but I hope you enjoyed your stay otherwise. We hope you'll consider us on your next trip to Baltimore." If I had a response like that this would have been a different review. Instead my conversation with him left me with a bad taste in my mouth for that Hotel and I will not stay there again.

"Awesome bedding"

5
User 10/07/2017

The beds were sealy dream maker 360 and they were amazing. The breakfast was great my daughter and nephew actually ate and that speaks a lot towards the food and hotel. Well done and will be staying here again if up this way.

"Don't waste your money"

2
User 10/07/2017

Upon check in witnesses shady activity between 2 cars in parking lot with exchanging of paper bags. 2 of the gentlemen followed into hote and proceeded to go up elevator so they were guests. Room was dirty. Next time we are going back to Fairfield inn on Boston street where we stayed prior. Little more expensive but worth it after this last stay. Don't waste your money

BestWesternHotels, Corporate at Best Western Plus Hotel & Conference Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Hotel Ever"

5
User 06/07/2017

The hotel's location is very convenient for those that want to go to the Inner Harbor and the staff is very friendly. Especially, Mr. Moudy Ahmad, he is very helpful and helped plan my vacation and guided me on how to use my time wisely. Also, the breakfast is really good and there is a variety of food. Rabab

"Going to the hospital"

5
User 05/07/2017

The place is like a second home to me. The staff are courteous, professional, and personal. I especially appreciate Kevin the shuttle driver. The rooms are super clean and client friendly. The restaurant is unbelievable in prices and delicious food. The breakfast is hot, tasty, and free. It is a wonderful place to be away from home and still feel at home. I have stayed there many times over many years.

"Mrs. A Rasberry"

4
611arlener, Newark, United States 05/07/2017

Our stay was very good. We really felt very comfortable. We plan to return in the near future. Thank you so much staff of Best Western Plus Hotel. We sure will share the word of how we were accommodated with as great service. Again Thank you from the Rasberry"s Family.....

"Great hotel"

5
User 03/07/2017

Stayed from 6/29 to 7/2 staff was wonderful, room was great, breakfast was great.l will highly recommend this hotel to anyone I know going to Baltimore. Shuttle took us to inner harbor,first driver was safe, return driver was reckless (not calling any names) other than that Trip was wonderful. Mike & Deborah Watson

"Stayvaway from the hot tub and the afternoon shuttle lady"

2
mindyorjim, Stowe, Pennsylvania 02/07/2017

So, last minutet decision to go to Baltimore, looked for hotels and decided ok this seems like a good choice. Free breakfast, free shuttle to points in the city, sounds good to me, indoor pool and hot tub, enev better. We get there late the first night, but that was ok. Kids rested, we slept getting ready for a long day. Breakfast was pretty good the next morning, typical hotel free breakfast, not bad. Morning shuttle ride AWESOME!!!! The morning guy ROCKED, he had a great personality, the ride back, NOT so much. Lady picked us up, she was on time so that was good as scheduled. Her personality was the worst. She was the face of Best Western at that point and has I not already paid for the night I would have left, yes because of her. She didn't say hello, didn't ask how our day was, she was totally MISERABLE!!! THEN she is foing 80 miles an hour back to the hotel, i was glad we weren't killed at that piint, or pulled over for speeding. The thought we would go relax kids in pool us in the hot tub. Got in there, the hot tub was nasty, dirty, green and smelled of who knows what, and it wasn't chemicals. Needless to say stay away from the hot tub, and ask when it was cleaned last.

"Disappointed"

2
johngI3276EF, Richmond, Canada 28/06/2017

We frequently stay at Best Westerns & are always more than pleased. Sadly I cannot recommend this Baltimore hotel. Yes, the lobby is fine & the desk personnel were very helpful, but once we got off the elevator, things went downhill fast. Stained carpet, rock hard mattress, dilapidated blanket, worn furniture, dripping faucets, & rusty tub jets. Very disappointed.

"Stay somewhere else!"

1
Barbara C, Jamesville, United States 28/06/2017

My room was tired and worn out looking, with filth everywhere. The carpets hadn't been vacuumed, there was water, dirt, and hair in the ice bucket, and the room had a musty smell. The hallways were in dire need of a renovation.

"Hotel Stay"

3
barbaragA1070YP, New York, United States 28/06/2017

The rooms look old and the rugs need to be replaced. The couch in my room was stained and dirty. The breakfast was nice but they have the same thing everyday. The staff was great, always worked to pleased. The shuttle bus was the best.

"Wifey bday"

3
tiloyg, Baltimore, Maryland 26/06/2017

Everything was ok but the receptionist was not warm. No information about amenities or services offered. The comedy show was good but the hotel service was subpar. No one checked on us or rold us how to order room service

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus Hotel to celebrate your wife's birthday. I'm sorry the Front Desk agent did not offer the kind of service all of our guests deserve. We hope you will come back again and give us another opportunity to show you excellent customer service. Thank you for your review.

"Would stay here again"

5
Kathy S, Lebanon, IL 24/06/2017

Our room was very clean and comfortable. The complimentary breakfast had a variety of food from which to choose. We especially enjoyed the free hotel shuttle that had several drop off and pick up locations including Inner Harbor and the Convention Center, which was directly across from the Orioles Ballpark. We would definitely stay in this hotel again if we are in the area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear that you found our hotel to be clean and comfortable. Your review and your business mean a lot to us and we look forward to seeing you again.

"Great staff"

5
Starr D, Atlanta, Georgia 22/06/2017

This Best Western is in a very convenient location off of I 95 just North of the Harbor Tunnel. Not far from downtown. The staff was very friendly and accommodating. My check took less than 5 minutes. The front desk made a courtesy call to the room to check on us. The breakfast offers a wide selection and plenty of space to get around and seating. I would stay here again if in the area.

"Good Night's Sleep"

3
pattersons2820, Allentown 21/06/2017

This hotel is not in the best area of town (industrial area), but it was close to where I needed to be and apparently they have a shuttle service to some of the tourist areas. It is pretty run down, but the bed was comfortable and the front desk staff was courteous, and for the amount of time I was there, it was fine. I think they should invest in some upgrades/renovations because it really is in need of some repair. My room, while it had an awesome view, had some signs of wear and tear. But, I could overlook it because I'm not all that picky as long as the room is clean (it was) and the bed is comfortable (it was). Despite its location, it was also nice and quiet; I was on the top floor, facing the city, so the view was great. I didn't use the restaurant or any of the amenities, so I can't address those. I found it odd that the housekeeper (Antonia) decided to remove my "Do Not Disturb" sign and push it under my door before she knocked...? Anyway.... All in all, it was satisfactory.

"medical stay"

4
User 21/06/2017

I was discharged from John Hopkins hospital and went directly to this hospital. The staff, especially Moudy, were so caring and accommodating it was unbelievable. The only thing I can say is the room/hallways could be cleaner

"A good experience"

5
pearleans2017, Dallas, United States 20/06/2017

This is a very good hotel. Great hot breakfast which is included in room rate. Great location and close to BWI Airport. Reasonably price for the area. The staff was helpful and friendly. I would stay in this hotel again.

"Tried the restaurant again"

1
shoreboyjames, Eastville, Virginia 19/06/2017

Do not eat the meatloaf!!! For a restaurant that can produce a great meal, this was NOT one of those meals. Loaf was very dense and fine, way over mixed. Flavor was mostly the filler, not enough meat to tell what animal it came from, Very dry. Bummed.

"not worth the money"

1
crystalcU4359VE, giles, United States 14/06/2017

when i arrived at the hotel after driving seven hours to get there the room i booked was not even ready. so i had to wait three hours. then when i come back and go to the room it smells like mildew. and the NUMBER ONE REASON for me even booking this hotel was the advertised mobility bathtub that did not exsist. I could have and would have stayed at the hotel closer to my venue had i known this. it even cost less for me to stay at the other hotel, but i needed a bathtub for handycap so i paid for this hotel. then when i asked about it i was told it was my fault for using booking.com to order the room and would have to take the matter up with them. i asked for a room with a tub and was told i could not change rooms. i was miserable in my own skin from the heat of the city making me sweet and not being able to bath. The pool had a nasty foam on top of the water with dead skin floating in it. it was nasty. the hotel would not provide me with a number to contact about my booking and would not honor the price guarentee when i said i could go to another hotel cheaper if they was not going to honor what i booked. staff did not care. the breakfast was very poor. i only ate it the first day. the eggs were runny, you had to cook your own pancakes and waffles and the fruit had fruit flies all over it and the pastry deserts. i left and ate out. this hotel IS NOT WORTH YOUR HARD EARNED MONEY!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for the problems you incurred during your stay. According to our records, you were in a handicapped accessible room which offers a tub with safety bars for access into and out of the tub. We also have handicapped accessible rooms with a roll-in shower, but this is not what was reserved by Booking.com and was no longer available on the day you arrived. Our GM will be in contact with you to discuss these issues. Thank you.

"Nice stay"

5
User 13/06/2017

We traveled and stayed at Beat Western because we had dr appointments at Johns Hopkins. The rate was reasonable and the shuttle service was a plus, taking is to the hospital and to the harbor. The restaurant staff and desk staff were very welcoming.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our goal is make our guests feel "at home", especially when they are traveling into Baltimore for a Doctor's appointment or medical treatment. It's nice to hear that we succeeded! Thank you for your review.

"Horrible and disgusting"

1
327tiffanya, Baltimore, Maryland 12/06/2017

The receptionist guy didn't seem like he wanted to give me any service. The room looked nice until the next day I was in the shower when a roach was crawling on the wall very disgusting I went to the fitness and pool area which was very very very dirty no one cleaned it at night or during the day the breakfast was dissatisfying

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet with your expectations. Please know I will be addressing all of your issues with our Executive Housekeeper and our Chef. Thank you for your review.

"nice hotel"

4
User 12/06/2017

I stayed here for weekend while visiting Baltimore to see Baltimore Orioles baseball games. It is a nice hotel overall. It is located a ways away from the downtown area but includes a free shuttle service that gets you to Camden Yards and the inner harbor or to John Hopkins hospital facilities. It has free parking. Rooms have good rates. It has a very acceptable hot breakfast included. Overall this is a great value. There is a McD's restaurant accessible from the parking lot (drive thru only at night while I was there) for a quick hamburger

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your visit to Baltimore. We appreciate your comments about our free shuttle, free parking and good rates. We hope to see you again when you are traveling into the area.

"Good stay despite mixup with booking"

4
nymaureen, kingston NY 11/06/2017

We stayed here for two nights. After the first night we came back, hot and tired and couldn't get into our room! I called the desk and was told firmly that our booking was for only one night. (It was not). We had to go down to the front desk and wait in line to sort it out. Luckily I had a confirmation email showing that we had added a second night to our reservation , a month ago. Finally, it was sorted out, but it was a frustrating experience. The room itself was very nice and comfortable. We will stay here again, but you can be sure that I'll make sure they have our reservation right when we check in.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the mix-up with your reservation and any inconvenience you incurred. However, I am happy to hear you will stay with us again. Thank you for your review.

"Best Western Baltimore Maryland"

5
431ellenl, Laurel, United States 08/06/2017

Every employee we had contact with was outstanding. They were always willing to help you when requested . The shuttle service is excellent, to the John Hopkins Hospital and also to Inner Harbor. Unable to say enough good. .

"Great Place to Stay"

5
jacksy2017, South Windsor, United States 08/06/2017

The hotel is located a convient distance from various sites and restraurants in Baltimore. It has convient aneminities and superior quality and savings. Parking is free and the personnel are friendly.

"Would not stay again."

2
queenmichelle, Reading, Massachusetts 07/06/2017

Went here based on the options for John's Hopkins patients. It was in the middle of nowhere/McDonald's parking lot. I would not have left the hotel at night. It did not feel safe. The hairdryer was broken. The TV was hard to use with a remote(?). The breakfast was limited. Not impressed. Not sure how AAA gave it a diamond rating and it is more like a 2 start hotel than a 3 in my opinion.

"Cruise Shuttle Arrive a day early and relax"

5
User 04/06/2017

Had a great experience, arrived a day early for our cruise out of Baltimore. Spent the night, our hotel stay included breakfast and shuttle from hotel to the cruise ship and back again. We were able to park at the hotel while on the 7 day cruise, a great package deal for an incredible value and supper convenient service. My family was very pleased.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We would like to thank you and your family for choosing the Best Western Plus. It's nice to hear that you found our "Park N' Cruise" package to be "an incredible value" and we look forward to your next visit.

"Pre Cruise Stay"

3
User 03/06/2017

We stayed one night at Best Western Plus Hotel & Conference Center the night before boarding our cruise ship. The hotel is easy to locate. The check-in was easy and the front desk staff were friendly. The room was decent, clean and comfortable. There was a free shuttle to take you roundtrip to Inner Harbor and a couple of other places. My only disappointment was the fact that I had to pay extra for parking my car at the hotel until the end of the cruise. Honestly the only reason I booked Best Western Plus was because I read in a review that free parking was included with stay. Much to my displeasure was being advised my front desk clerk that if I had booked directly with Best Western instead of a third party I would have saved $50. If you go on a cruise and you need to park your vehicle at Best Western Plus, book directly with Best Western. You get a great room, parking and a shuttle ride to the port but you need to book directly with Best Western.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for the misunderstanding, but want to thank you for pointing this out to the TripAdvisor readers. Our "Park N' Cruise" package can only be booked by calling the hotel. If you book through a third party reservation site, you will get the room you reserved and free parking during your stay. By booking our package, we include paid parking during your cruise. We look forward to seeing you again the next time you cruise out of Baltimore. Thank you for your review.

"Back again"

3
Adak C, Virginia Beach, Virginia 01/06/2017

I was here about 4 years ago and thought that I would give it another chance. The staff is good. I had booked a smoking room by accident. My wife asked if we could be changed to a non smoking room. The desk clerk moved us to another room, but did not tell us that it would be another $25 a day. The room are in good shape and it has what you will need for your stay. I may stay here again.

"Maryland holiday"

5
User 01/06/2017

The hotel provides everything you would need for a stay in a hotel - we really enjoyed our stay there. The people are very nice and polite and would assist you. The hotel is not located in the downtown but if offers a free shuttle on every hour to four points in the city as well as a pick up option upon request.

"Staff was incredible"

3
archersue, Harrisburg, Pennsylvania 31/05/2017

My husband was in Johns Hopkins 3 different times and I stayed at Best Western while he was being cared for. The staff at the BW cared for me. They became my family away from home. I can't say enough about how incredibly kind and thoughtful they were to me through these times.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of all of our incredible staff, I would like to thank you for your kind comments. They work hard to ensure every guest has a positive experience and appreciate the recognition in your review.

"Hotel was Ok"

3
heatherdolfan, new york 31/05/2017

The hotel is not downtown as it says. It was a distance from downtown and we had to take cabs everywhere. The hotel itself was okay. Nothing special but nothing wrong. The breakfast was good and had lots of choices.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the confusion with our location. We do our best to let our guests know we are conveniently located off of I-95 with free parking and a complimentary scheduled shuttle to the Inner Harbor. Thank you for sharing your experience.

"Dirty place"

1
nicolasaY3337KY, Harrisburg, Pennsylvania 30/05/2017

Needs remodeled before they allow anybody to come to this place it's makes best western look bad and I work for best western. There was something floating in the toilet when we got there. Burn holes in the sheets dirty carpet land the room looked nothing like the pictures they have online.

BestWesternHotels, Best Western Hotels & Resorts at Best Western Plus Hotel & Conference Center, responded to this review
Hello, Thank you for taking the time to leave a review about our hotel. We appreciate your feedback and are always looking for ways to improve. I apologize that you did not experience the superior customer care that our guest typically receive. We have notified our housekeeping about your issues and we hope that you will give us a second chance the next time you are in town.

"Great for Cruisers"

4
Bonita C, Ohio 25/05/2017

Hands down, this is the best stay if you are taking a cruise out of Port of Baltimore. Nice, clean room, breakfast in the morning, shuttle service if you want to venture to the Harborfront, and the "Park & Cruise" shuttle service to & from the port while your car is parked free at the hotel cannot be beat.

"Unhappy customer"

1
User 24/05/2017

I have stayed at this hotel many times on business. Normally have a great experience but this past time I learned a little bit on why this hotel has such a poor customer rating dispite being a nice complex. I was charged $40 more than I normally pay because they were sold out that night and could get the price. I asked the girl at the front counter why my price was more than normal and that was her reaponse. Like I said hotel was sold out. The parking was tight. I found a spot that just happened to be in front of a charging station. There was no sign indicating electric cars only. There was room for a car to have pulled up and enough cord I figured if a car needed to hook up they could. Why they even have this and not at the rear of their lot is beyond me. It's right up front in one of the most convenient spots. Anyway I was called from my room , after relaxing for about an hour, by security and asked to move my car. I told him there is no sign indicting the spot is reserved just incase you have a guest that has an electric car that comes in. This spot is right up front, if they are gonna have charge stations they should be in the back of the lot not up front in your best spots. I was over charged and felt this was a petty issue for them to pick with a customer. I checked in the morning and the spot was empty so they had no guest come in with an electric car but they do have a pissed off returning customer that may not return.

"Great value"

4
986judem, Waltham, Massachusetts 23/05/2017

I was in Baltimore for the Preakness and although the hotel is a little out of the way, it was just a short drive to all the places we were going and the price is right. I would definitely recommend it and stay there again.

"Attended a brunch"

4
Yolanda S, Baltimore, Maryland 21/05/2017

The overall hotel is nice. Though you can tell that it is old once you get on the upper level it is well maintained. The room where the bruch was held was one of the smaller rooms but it was comfortable and accomodating. The hall toward the banquet room needs more attention as far as new carpet and furniture. I visited a sleeping room and though you could tell that it was under maintainence it was impressive. The hall carpet was very nice and the room was very nice. I was visiting a room on the tenth floor facing the city which had a nice view.

"Worst Hotel Ever"

1
D9463QEdonnam, LITHONIA, United States 15/05/2017

This was by far the WORST hotel I've ever stayed in. I will NEVER visit another BW again. Service was terrible, room was unacceptable and there were bugs(roaches) in the room. The manager on duty who I was told was the only one who could do something about the room was NEVER available to speak with. When I did speak with her(Dinisha) and tell her about the issues with the room, she said she'd look into it and call me back. I've YET to receive a call from her. I WOULD NOT recommend this hotel to my WORST ENEMY.

BestWesternHotels, Corporate at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Visit John Hopkins"

3
brendao855, Harrisburg, Pennsylvania 11/05/2017

Hotels employees were nice ,great location ,nice to have a van to take you down town the free breakfast was nice the only negative thing was the room smelled musdy and the hallway but the price was right !

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review. Although you were in town for medical reasons, we hope to see you again when you are visiting Baltimore as a tourist.

"Room horribly humid"

2
Luann G, Goldsboro, North Carolina 03/05/2017

The room was terribly humid. Turned air up to 58. Could not sleep due to being so hot and humid. Air never kicked in and make a noice at times that was louder than TV. This trip was for a dr appointment at Johns Hopkins.

"Health treatment visit to Baltimore "

5
anwarsaeed2710, Al Jubail, Saudi Arabia 03/05/2017

Arrived Baltimore (Best western Plus Hotel) on 3rd April 2017 at 3:3pm. Checked in room 920. Receipting was very welcomed by Mr. Tamer Omar. Room was excellent for both me and my son Abdullah. The hotel is clean and reasonable price too. We love it because you feel home.

"Mr. Vilsaint"

4
Guy-mario V, Atlanta, Georgia 02/05/2017

My stay was Outstanding, clean and comfortable. The location is great very close to the city and the staffs were wonderful . I couldn't ask for a better place for my first visit to Baltimore and the value was well worth it above and beyond

"Excellent hotel for patients of Johns Hopkins Hospital"

4
M7894RJpamelab, CANFIELD, United States 01/05/2017

Stayed at this hotel because it partners with Johns Hopkins Hospital and offers a reduced rate and shuttle service to both Johns Hopkins and Bayview Hospital as well as to the Inner Harbor. It also has a restaurant on site which is very convenient. The staff and shuttle drivers are very pleasant and helpful. The floor that we were put on could use some updating, but it looks like they may be preparing to do that. We will definitely be staying there again when we my husband returns for another 3 month check up.

"Good Stay"

4
karinlab, long island 01/05/2017

nice hotel clean very good service.. restaurant and bar staff extremely nice. Nice that hotel offers the option of smoking rooms. shuttle is available to downtown Baltimore if needed. Dinner at restaurant excellent with reasonable prices

"Great place to stay especially if your going to John Hopkins"

3
Ron C, Virginia Beach, Virginia 27/04/2017

Excellent shuttle service to John Hopkins and it's very convenient. Takes the stress from driving to JH your self. Room were clean and beds are very comfortable. Sheets and bedding clean and comfortable. Complimentary breakfast is very good. Staff is excellent.

"Pleasant hotel close to I-95"

3
User 25/04/2017

I appreciated the many amenities that the hotel offers, but thought the execution suffered. My room had a refrigerator and microwave (which I didn't use) and a coffee maker (which I did), so it was well equipped. The bed was comfortable for me. Although the hotel is close to an exit from I-95, it was just far enough away that the traffic noise was not audible to me. It has a restaurant/bar that serves breakfasts (price included) and dinners (extra, of course). And there's a fitness room that I didn't visit so can't rate. There's not much in the immediate vicinity but the hotel is around 15 minutes by car from Baltimore's Inner Harbor, and a similar drive west on O'Donnell street brings one to an area that is rich with restaurants and bars (including two Irish bars on the same block). But there were just things a bit off kilter to keep me from rating the place more highly. When I first arrived, at 9 PM on a Thursday (with a reservation), there was some confusion about whether a room was available for me and it took about 15 minutes before I was finally checked in (there was a smoke-free room available, but I didn't think it should have taken 15 minutes to figure that out). As others have mentioned the hallways are fairly dingy, although it appeared that the walls in my hallway had been painted recently, so perhaps they are in the process of upgrading. There's nothing to see out the windows but the freeway, some parking lots, a nearby McDonald's, and the back side of some row houses. My bathroom didn't have a bath mat two of the three nights I was there (the first and third; somehow a bathmat appeared on the second day but then vanished again). The coffee packet I used one morning was not replaced, so I couldn't make coffee the following day. The restaurant's dinner was undistinguished (I wish I had gone to McDonald's, but I was tired) and it has a very limited wine list; it helps if you like being called "Hon". Breakfast options were extensive, so you wouldn't leave hungry, but again the quality was middling. There's a large parking lot with free parking, but it's shared with the Baltimore Comedy Club and the weekend evenings I was there, it was difficult to find a convenient parking space while the club was open. WiFi was available but was so painfully slow one evening that it timed out while I was trying to download a newspaper to read; other times of day the speed was adequate. To summarize: The hotel is located not too far from interesting parts of Baltimore, though the immediate area is run down, it has easy on-off access to I-95, was good value, had a number of useful amenities (fitness room, restaurant, free breakfast, refrigerator and microwave), was clean if a bit shabby in areas, and was quiet. Apart from my check-in issue, I found the staff to be prompt and helpful in all my subsequent dealings with them.

"The facility is tired and in need of upgrade"

2
klocal12, Quincy, Massachusetts 25/04/2017

The water was so hot could not even take a shower, need to be repaired or someone will be seriously injured. Water temperature should not exceed 110degrees.they need to hire a plumbing contractor To go through every room and check water temerature

"Conference Facility"

4
galem128, Baltimore, United States 25/04/2017

The facility was clean and comfortable on the inside. The conference room served its purpose. Recommend the smoking zone not be so close to the entrance. Have to pass through cigarette smoke to enter the building. As a result, the exterior needed to be scrubbed of cigarette butts and other evidence of smoking. Also, the facility may consider hiring a landscaping service to cut grass and neaten up the exterior.

"Good Value and location"

3
Louis T, Freehold, NJ 24/04/2017

The hotel is serviceable, located near enough to the Baltimore Harbor area. The room size is adequate, with micro/fridge in each room. Breakfast is also adequate but not great. Rooms and hallways could use an update especially for carpeting.

"Great for before and after cruising."

5
Terry B, Levittown 20/04/2017

This hotel is a great place to stay if you are planning a cruise out of Baltimore. The room was great. Everyone at the front desk is so helpful. They partner with a limo service that you can take to the port for a reasonable fee. They also have a Best Western limo free to Inner Harbor and Johns Hopkins and a few other places. Our ship came in quite early so we thought we would have a long wait till check in time. They were wonderful and had a room that was ready and let us check in early. We highly recommend this hotel. By the way the breakfast is great!

"Never stay here "

1
User 20/04/2017

During a month long road trip we spent a night here. When I arrived home I found myself billed $150 for smoking in the room. Neither of us smoke and would never smoke in a room or even stay in room that smells of smoke. I tried to get this removed from our bill by calling the main Best Western number to no avail. I called the hotel and was told it was because the house keeper smelled smoke we were billed. What a scam.... I will never stay at a Best Western again. Beware of this hotel, they are liars and cheaters.

"Hospital visit"

5
beetyb2017, Sharpsburg, Maryland 19/04/2017

The room was very nice and clean, will stay here again. I hope the next time I stay here it is for pleasure. They offer a shuttle to the inner harbor. This was a nice unexpected feature and we will take advantage of this next time we stay there..

"Great!!!"

4
985darrells, Knoxville, Tennessee 19/04/2017

Besides the truck stop across the street my stay there has and is always great. Just alot of trucks when you to try to go out. Other than that it was great. Huge parking lot. Even has a McDonalds in the fron of the parking lot which is helpful if you need something quick...

"Great so far"

5
jayberno, Ocean City, Maryland 17/04/2017

Here for a few days while training for a job. They treated me like gold from he minute I checked in and I have only been in town three hours. It was paid for by another party but there was no issues they were very through and the young lady who checked me into my room was very professional. Great location and great room

"Excellent experience"

5
Wezer2015, New Cumberland, Pennsylvania 13/04/2017

This requires too many words to complete the survey. The hotel in a great location to the city and major highways. The hotel staff are extremely to helping finding restaurants and directions. The hotel shutte to inner harbor, John Hopkins, etc,

"Good accomodations for 1-2 nights"

4
ayrinv, Murrieta, California 13/04/2017

Rooms are big and clean. However, the hallway carpets are dirty. Price is really good especially there's a free breakfast in the morning. Free parking is a plus. Unable to comment on the pool as we did not see /use the pool.

"Best cruise passenger stay-park-cruise package"

4
lovet-travel11, lovet-travel11 06/04/2017

It offers the best stay-park-cruise package for cruise passengers. One night stay before our cruise on Royal Caribbean Grandeur of the Seas on this package. It is a well known package for many guests. The transportation was operated by KT Elite on 11 passengers vans. Although so many guests need to go at short time period, it is well coordinated in efficient and enjoyable manner. The hotel is not located in a best neighborhood, but not a bad neighborhood either. The hotel has secured its back entrance and put up steel bars around its side walls. There is no good restaurant nearby, other than the one on site, operated by the hotel. But this was not a problem for my family. We took takeout food and ate comfortably in room. Breakfast is good but not superior, no problem we will have good food on our cruise! Average room. Clean and functional. Some spots need maintenance.

"Not a great place - misleading advertised prices"

1
glib17, North Haverhill, New Hampshire 06/04/2017

Stayed here on our way North - my Best Western Rewards app stated the price was $98.99 a night - when we arrived to check in we were charged $159.00 night. The clerk was very nice but stated the price hike was due to people checking in that were going on a cruise the next day. We also had to sign a waiver for our vehicle releasing BW for any responsibility if damage or theft occurred to our vehicle. The room was on the 10th floor and was not in very good shape - very worn and smelled like it had a water leak. Will pass this place up next time we travel.

BestWesternHotels, Best Western at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Hello glib17, Thank you for taking the time to leave a review about our hotel. We appreciate the feedback and are sorry that you did not enjoy your experience. We have let our front desk know about the price discrepancy and are currently in the middle of a renovation to improve our guest rooms and interior.

"Good acomodations"

4
juanmO5135LO, Toronto, Canada 05/04/2017

Good hotel and the staff was very attentive. I like the fact that they have shuttle service to downtown at different times and you can use it to visit the city comfortably. The only problem we had was that apparently, the water filter of the pool was broken and the water was cloudy.

"Convenience..."

4
laughingdriver, Frederick, Maryland 03/04/2017

We loved the convenient location of this hotel. It is right off the interstate with plenty of parking and a free shuttle to the Inner Harbor. Check-in was easy and Erwin was very helpful with my may questions about our shuttle to the Cruise terminal. The cream of crab soup in Tradewinds Restaurant is probably some of the best I've ever had. The free breakfast offers plenty of options so no one should leave hungry. This hotel is a great value and we will definitely stay here again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus Hotel and booking our "Park N' Cruise" package with us. We appreciate your review and look forward to seeing you again the next time you are cruising out of Baltimore.

"Not that great"

2
Todd S, Spartanburg, United States 03/04/2017

Decent location, but neglected property. Didn't feel safe. Front desk staff helpful, but dealt with a dismissive manager. The hallways are dark and the carpet sticky. This hotel is a venue for a comedy club and attracts a local crowd not staying on property.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet your expectations. We are in the process of renovating and recently painted the hallways and the entrance to each sleeping room as well as new lighting. The carpet is scheduled to be done over the next couple of months. A new entrance for The Comedy Factory is being developed so there will be less crowding in the lobby when they have a show. We appreciate your review and hope you will come back to visit in the near future.

"Reasonable hotel for price"

4
Steve C, Lalinde, France 28/11/2016

We were touring and used this hotel as our base, which worked well for us as free shuttle to the downtown area worked well and save with parking fees etc. This hotel also has stay and park for cruise guests and is close to the big hopkins hospital (also free shuttle ) so it nice that the hotel isn't empty and cold, we felt save and secure at all times, if you like burgers there is one right next door (maccy D's) good view over towards Baltimore from front facing rooms (ask at booking in) breakfast is OK

"Good experience"

4
Ken R, Glen Margaret, Canada 27/11/2016

We were staying there for a visit to Johns Hopkins Hospital, Bayview Center and this hotel was extremely close to that site. As well, they have a shuttle that will drop you off and pick you up. The Johns Hopkins Hospitality suite was also open this time. It was not open the last time. It was great. Anyone needing to go for medical appointments I would definitely recommend this hotel.

"Cruise pacakage with transfers and parking"

5
JDH03457, Munsonville, NH 25/11/2016

Cruise package and free transportation to and from the Inner Harbor made a great stay. Cruise transfers are to / from Port of Baltimore and includes parking. This makes using the port easy and convenient. The breakfast is much better than most complimentary breakfasts and well serviced by the staff. Very caring staff are great to deal with.

"Great Cruise port Hotel"

5
Cruiseah0lic, Carlisle,Pa. 23/11/2016

My wife & I have used Best Western hotel & Conference Center,Baltimore for our last 3 cruises out of Baltimore,Md. On 12-10-16 we have reservations at the hotel,The great thing is they use KD Elite services to take you to the port & they are so efficient taking you to the pier & bringing you back to the hotel. Parking up to 30 days is included. We used other hotels before we discovered Best Western & none were nearly as good as Best Western Conference Center.

"Incredible Front Desk Smiles & Service"

5
Janie15351, Sterling, Virginia 21/11/2016

We check in and all we saw was beauty. From the floors to the smiles on the faces of the front desk. Omar, the weekend manager, went above and beyond the scope of his job description. Omar did so many incredible things for me that I will never be able to thank him. For instance... The shuttle starts to run at 7:00am to Johns Hopkins Hospital. I had to be at the hospital the next morning at 5:30am. Omar made sure that the shuttle would definitely have me at the hospital by 5:20am. So many things Omar did that I cannot list them all. I want to also point out Nayeim who works at the front desk. He is a very kind and gracious man. Rosa, is a cleaning lady who I witnessed her do several things that she is so due recognition for. The restaurant bartender, Ivanna. What an amazing lady. Makes the BEST bloody marys and has a shinning bright light that makes her glow. She has a beautiful outlook on life and is truly a teacher. Thank you Ivanna. I do have to say that I would like all of the employees to receive recognition please. Most importantly Omar for EVERYTHING he did for me and my boyfriend. We will always stay here when we are in or near Baltimore. Oh... I almost forgot about the delicious strawberries. My words can't do Quiesha's strawberry shoppe justice. Her cousin Monica works at the shoppe sometimes and again... another successful business, based on divine chocolate, cheesecake and so many other dippings or coverings on the strawberries and the first bite will surprise you that something so incredible is available. Awesome business and product!!

"Worst hotel ever"

1
garysB6139TM, Coventry, Rhode Island 18/11/2016

I will never stay here again .the furniture was ripped the mattress lumpy . The clerk was rude . The breakfast was either over cooked or the eggs were runny . Worst hotel stay I ever had that cast way too much. $200.

"Customer Mindful Hotel"

5
User 18/11/2016

I Highly Recommend The Best Western Plus & Conference Center In Baltimore Maryland. The Management & Staff Are By Far The Most Customer Mindful, Professional & Courteous Of Any Place I Have Experienced. This Hotel Is Nicely Furnished, CLEAN & Has A Fantastic Variety Breakfast Bar. AWESOME Attentive Front Desk Staff ...

"Unpleasant Experience"

1
User 13/11/2016

Very unorganized front desk staff, our bedding was HORRIBLE, torn in places, bed spread on upside down with tags in your face, only 3 pillows on a queen bed that should accommodate 2 people, and they were extremely uncomfortable, the beds were noisy every time you switched where you were laying it sounded like you were laying on plastic wrap...., you could tell people had smoked in the room before, especially after showering. The parking was ample, our food we ordered for dinner was sub par.... but the service from Ivona was very good, our shuttle ride in to town was extremely scary because of the driving... but our ride back was a different driver and was substantially better, finally our toilet "ran" all night unless you took the top off and manually pushed the stopper down, I wasn't calling the front desk at 130am for that... all and all I wouldn't recommend.

"Tools Stolen from truck"

1
SteveS3009, Staten Island, New York 13/11/2016

.We were doing a job nearby and during the night in the hotel parking lot our pick up truck was broken into and all the power tools were stolen from inside truck and in back of truck. Between 3- 4 thousand dollars worth of tools plus broken driver side window. Hotel security wrote a report, for what? The hotel didn't care. The manager didn't even have the courtesy to call me back. After we finished the job we stopped in the hotel on the way back home to see the manager, still not there and still never called me. Very frustrating and total lack of respect. Do not go there.

"Nice place to stay"

4
Robin C, Spotsylvania, Virginia, United States 06/11/2016

We had a good night's sleep here...comfortable. nice buffet breakfast. Not special but we'd stay again. Park and cruise package. It's busy this weekend because of Ravens-Steelers game. Staff very accommodating.

"They can't get a reservation right"

2
User 02/11/2016

Booked a non-smoking king bed room with a sofa. Upon arrival they had no such room. Had to settle for a twin bed room, non smoking, and no sofa. Two couples checking in after us had the same problem. Have an email confirming our original reservation.

"Going on a cruise, great place to leave the car"

5
Ajbleacher, Albrightsville, Pennsylvania 01/11/2016

We love this place because we can leave our car there while we are gone, their shuttle driver will find you a great restaurant and tell you about the city. Besides all that they have an indoor pool, exercise room, comedy club, buffet breakfast and a outside group who will take you to the port and pick you up when the ship returns. The rooms are good size with a safe, refrigerator and coffee pot.

"Great stay"

5
cruiselover48, New Jersey 01/11/2016

Stayed here before a cruise. Got ten miles from hotel and relized I forgot our passport. We were 100 miles from home. Called for late arrival. When we got back to the hotel and I told the gentleman at the desk our story he said the least we can do is upgrade you. Everything was grerat, breakfast was goo, shuttle was good and they were waiting when we disembarked. I would absolutly recommend this hotel

"park and cruise"

4
bmckinney43, Lock Haven, Pennsylvania 31/10/2016

nice Hotel to stay at for the park and cruise you spend the night get up rested and they take you to the cruise terminal hassle free and the same on the return of the cruise liner Carnival Pride. The vans are there waiting for you and return you to your car parked in the hotel parking lot.

"Great accommodations "

4
Jim H, Phillipsburg, New Jersey 25/10/2016

I stay at this hotel every trip to Baltimore. Clean spacious rooms with microwaves and refrigerators. Reasonable rates. Great bar and restaurant. Free breakfast included. Basically seconds off of Rt. 95.

"Great Hotel to book for Cruises"

5
Anthony P, MC KEESPORT, United States 25/10/2016

Very nice and clean hotel. I recommend it. GREAT location. Good place to stay for park and ride to a cruise. Close ti Inner Harbor, and Little Italy for great restaurants and deserts. Lots of free parking when you stay.

"Wonderful stay at Best Western"

5
azdaisie, Gilbert, Arizona 24/10/2016

I had so many options of places to stay while in Baltimore and I couldn't have been happier with the choice of this hotel. If you have family at Johns Hopkins, this is a wonderful place to stay. This hotel offers a discount for hospital families and they make sure that your stay is as stress free as possible. They run free shuttle service every hour all day and into the evening. Shuttle drivers are supportive, helpful and caring. There's a real sense of family, of caring and of support from all staff associated with this Best Western.

"Great location to everything in Baltimore"

4
User 23/10/2016

We stayed at this hotel because of the shuttle service to the Port of Baltimore and free parking while on the cruise. The Location was center to everything around. Getting the Inner Harbor was a breeze and also close to Camden Yards. Our room did face a highway but the noise never bothered us like some reviews stated. Our King room COULD of used a little bit of a deeper clean. Some stained furniture and rugs. Overall the room met our needs when looking past the cleanliness. Our King bed was comfy, tv was perfect size. The room was quiet for the most part some noise from the floor above. Also we we had a microwave, mini fridge and basic appliances. The free breakfast was great too. When cruising out of Baltimore again we will stay here again!

"Worst service and overcharging of card"

1
CheerDee, Lansing, Michigan 23/10/2016

My husband and i and another couple stayed here the night before we sailed out on a cruise. Stayed sat. Night. Sailed for a 7 day cruise next day. We were Charged on our charge card one nights stay plus a round trip shuttle for transportation to the cruise ship. When we returned from our cruise and i checked our charge card we saw they double charged us. Once on oct 15th (our stay) and again on oct. 20th. When i called the hotel to explain their error i was told we stayed two times with them. This was impossible as we were out to sea the 2nd time we were charged. They said they had no record (lie) i told them i was looking at the statement and showed it. They wanted me to fax or send it. I was at the airport and could not do that yet the first person i spoke with said they saw the charge twice. My husband and i argued with staff and the manager about this overcharge. They were rude, not truthful and not helpful. They had taken a copy of our card when we stayed which i was not happy about. But they said if i didnt allow them to make a copy i couldnt stay there. Everything else was booked at that point. I booked 6 months in advance with a promise of us getting free transportation to the cruise ship. When we checked in i was told we had to pay 20.00 for the shuttle. Staff was rude and said i must have " misunderstood" i have booked 14 cruises always spent the night and always ask the same question about the shuttle. Got nowhere. I would NEVER stay at this hotel. The same exact overcharge happened to our friends who were with us on the cruise. Right now we have a complaint in and our charge card is checking them for fraud. Worst service ever ar this hotel. Do not trust them!!!! They kept changing their story with the overcharge. Said they would get back to us. Right now my card has a charge of 141.00 that should not be there. Very frustrating!

"Sorry I picked this one"

2
BeckyandAl, Cumberland, Maryland 20/10/2016

Needed a one night stay. Hotel looks dirty. Upon check-in, towels hanging in bathroom had makeup on them. Carpets look filthy. Bathroom floor is disgusting. Toilet running for very long. Only one light bulb in fixtures that required two. Mind you, the other bulb wasn't just burnt out, it was missing. I guess it would look really filthy in bright light. Would not return.

"Very nice and comfortable rooms"

5
Marylandf00die, Silver Spring, Maryland 18/10/2016

Hotel is easy to get to, and the staff is quite good. Easy check-in and easy check-out. Our room was a king bed suite-very nice and comfortable. Snack machine located on the floor for midnight munchies.

"Decent rooms but service was awful, hot tub drained"

3
TruckerLynn, Syracuse, New York 17/10/2016

My mom and I spent a week here when my daughter got married. We chose this one for the location, the pool and spa, and restaurant in the hotel. The rooms weren't bad but there were some issues. The TV remote worked intermittently so we let the front desk know. They said they'd send someone up with a new one. Three days later we mentioned it when we had to ask for towels. That time someone did bring them up. The room was only cleaned a few times while we were there and we had to ask for towels. And they only put one washcloth in the room each time so we had to ask for more. The pool was pretty clean but the water was way too warm. Not very refreshing. And it's only five feet deep. The spa had been drained (apparently a while ago) and there didn't seem to be any rush to fix it. Breakfast was excellent, better than most hotels. There was a variety of food, hot and cold, and plenty of it. The wifi service was so spotty we couldn't even use it. It's in a convenient location right near a few highways. There's a McDonalds right across the parking lot and a truck stop a block or two away.

"Average Hotel"

4
User 16/10/2016

Simple but clean hotel. Spent 2 nights for a friends birthday in the city. Great shuttle service to get back and forth into the city included! No need to drive back and forth trying to find a parking spot while in down town. Would stay again.

"Very good place to stay"

5
fortgregg, Richmond, Virginia 13/10/2016

Spent one night. My wife had appointments at Johns Hopkins. Front desk staff very friendly and helpful. Room very nice and quite clean. Shuttle service to the hospital was great, and also took us to the Inner Harbor as well. Parking was free, while at many hotels that alone would have cost $35 or so. The breakfast buffet was extensive and very good. Our only complaint was that when we were going to eat in the restaurant after we arrived that (and there was very few people in it) we sat and waited so long for the waitress to come around that we gave up and left. Would certainly stay there again.

"Average hotel with a bonus free shuttle service"

4
Vaughn F, Moncton, New Brunswick 13/10/2016

The hotel was average. The free breakfast was good. Nice variety to choose from. The staff were very helpful and polite. The building was a bit out of the way, so a drive was required to for supper. The bonus was the free shuttle into the waterfront with Victor. He was a very friendly and funny guy. We really enjoyed the drive into town. The waterfront was a beautiful setting for supper and Victor picked us up as promised at the agreed upon place and time. If you are staying here, i do recommend taking advantage of the shuttle.

"Cruise and Park"

4
teachwoods34, Plainville, Georgia 10/10/2016

Stayed here for a couple of nights before our cruise. Provided van shuttle to Inner Harbor. Very efficient. Allowed us to park our car for the duration of our cruise. They contracted with a transportation company to take us to cruise ship and bring us back. Great! Hotel could use some refreshing but clean with breakfast provided and restaurant open for dinner.

"Great Place to Park, Sleep and Cruise"

3
cgkoch, Pittsburgh 06/10/2016

We took advantage of a park, sleep, and Cruise website to book a 2 night stay at this Best Western prior to our cruise. The price included parking during our cruise and a shuttle to the port and return. This worked very well, and we will use it again. The hotel also offered a shuttle to the inner harbor which we used the first day of our stay, and it was equally efficient and courteous. The room we had was furnished as most Best Western Plus hotels are, and was certainly acceptable. The hotel is not new, and the carpets are worn and dirty, but the overall cleanliness was acceptable. The free breakfast was very nice, providing eggs, waffle/pancakes, fruit, The free internet was more than acceptable for web access and email. Access to the hotel from I95 was easy, and the service was friendly and efficient.

"Very nice stay."

5
cwkealey, Cumberland, Maryland 06/10/2016

I reserved the room at the very last moment for my wife's medical needs in Baltimore, which is over 2-1/2 hours away from home. When I arrived, I learned that I messed up and reserved a non refundable night for the wrong night! The gentleman at the front desk made the necessary change and fixed up with a very nice room. The Hotel was only about 10 minutes from the medical facility. We will go back... almost every month for the for seeable future.

"Okay place to rest for a night."

3
sfbookwoman, Omaha, Nebraska 04/10/2016

We just needed some place to stay that wasn't too far from Ft. McHenry, so this fit the bill for a reasonable price. It was in a truck stop neighborhood and it looked like it needed some TLC. I'm not sure if they were trying to renovate and just hadn't gotten around to everything yet, but the lobby had rather shabby furniture despite the good bones of the check-in area. The room was fairly nice and the rate included a full breakfast buffet in the restaurant, which was very good. The TV was sub-par, not HD.

"Horror"

1
LillyRosita, Quebec City, Canada 03/10/2016

When arriving at the hotel, situated in an industrial and shady area, I was told that i had a smoking room reservation. I did not, it was clearly specified non-smoking, but the reception clerks insisted it was an error from the third party (booking agency). Once on the 8th floor, the smell of tobacco smoke hit me and the room itself was feeling like a smoking den. Windows were not opening. Back to the clerk, the answer was "feel free to cancel your reservation" What I did.

"Park-Sleep-Cruise with Transfers"

5
garymayers, South Williamsport, Pennsylvania 03/10/2016

We always stay here for long cruises. Great Hotel - clean - friendly - great cream of crab soup and crab cakes. One of the main reasons is their close location to the port and the fact that they use KD Elite Transportation for the transfers to and from the port. We have sailed out of Baltimore almost 20 times and for us the decision is easy for our selection on where to stay.

"Business"

1
User 01/10/2016

I write this review as I am sitting in my hotel room, completely disgusted, and I would probably leave if I had another option, but unfortunately I don't (I can assure tomorrow I won't be here - or never again!) I'm on the Executive floor. The most expensive floor. The bed is comfortable. But that's it. The hotel is old. Very old, and in desperate need of renovations. There are stains all over the room. On the carpet, on the couch, you name it. The vibe is bad. I work in hospitality, and I've stayed in bad hotels before, but this is terrible. As I walked in the room, I could smell old carpet that most likely hasn't been vacuumed in ages. As I'm hoping to not find any more surprises, I find someone else's hair in the bed. And the sheets smell as well. So I call the front desk and ask to switch rooms, and they send a housekeeper up to change the bed sheets. Needles to say, I keep finding more "surprises". And again, someone else's hair was on the bathroom floor, the toilet paper is the cheapest, and the list goes on and on...to the point that I would never walk bare feet in this room. At this point, all I want is my 4 hours of sleep before having to rush to work in the morning, and NEVER be back here again. Ps.: the ONE star is for the bed. Or maybe I'm just so tired I think this bed is great.

"Visit - Park - Cruise - Perfect place"

4
sdaelman, Terrebonne, Canada 30/09/2016

Perfect place for parking while cruising - Excellent service of shuttle to and from port and to go downtown & Harbor of Baltimore - Breakfast is good nothing special but all you need coffee, juice, fruits, hot and cold food. Room is fine, clean, bed confortable, we stayed 2 nights. Would definitively go back if visiting Baltimore.

"No Bugs on Smoking Floor"

2
Cassandra S, chicago, United States 26/09/2016

Being a last resort hotel at a major convention, we were pleased to get 3 rooms in the same place. Carpet in halls and rooms is worn out. There were bugs in bathroom, and carpets did not seem clean. Free shuttle was in non air conditioned vans, with very small windows on 80 degree days. Was told best floor was 6 because bugs will not go in smoke.

"A great stay near Baltimore!"

5
Bruce W, Williamsport, United States 26/09/2016

This hotel is very reasonably priced. The rooms are clean and the beds are comfortable. Hotel staff was very helpful in setting up shuttle service to Inner Harbor (on the hour) and then in picking us up at Inner Harbor (one the half-hour). The breakfast selection was excellent. We really enjoyed our stay and will definitely stay at this Best Western in the future.

"Good Choice"

4
Margaret S, Winston-Salem NC, United States 25/09/2016

We were cruising from Baltimore and decided on Best Western because they offer the Park/Cruise package. The hotel room was fine, the breakfast was good, and we felt safe leaving the car in the back parking lot. A good choice when cruising. Margaret

"There's no place like home!"

5
traveler69, Mexico, New York 20/09/2016

We can't even remember how many times we've stayed here pre-cruise but we can tell you this: it is always a pleasure. From the friendly and efficient check-in to the shuttle pick-up post cruise it was another flawless experience. The location is not well suited for strolling and there's not much to do nearby, but the shuttle will take you downtown to the harbor area. We usually arrive late afternoon after a long drive from upstate New York so we call out for a large Soprano's pizza and just chill. This place is perfect for our park and cruise needs.

"Rich 51 - Personal Business"

5
Rich B, Lee Center, New York, United States 20/09/2016

The hotel has very good amenities. Convenient location - easy to get to and not too far from downtown. Very nice upscale continental, well presented with a very good selection of items. It is priced a bit higher than some of the other comparable hotels in the area but still a good value considering the amenities. I would give it 4 stars.

"Great relief"

5
Catherine W, Bridgeport,WV, United States 19/09/2016

As we were starting our cruise, it was so nice to pull in, settle down for a quiet evening of relaxing before starting our vacation. It was nice to come down and meet the KD Elite team who efficiently got us to the cruise port and meet us directly after the cruise taking us directly to our vehicle.

"Nice hotel - nice to have shuttle service"

4
CentralPAPatraveler, Williamsport, Pennsylvania 18/09/2016

We chose this hotel so that we'd have shuttle service to downtown, since we were attending a concert at Royal Farms Arena. Our room was very nice - clean and well appointed. Shuttle service runs on the hour - our driver took us to Inner Harbor, but showed us where he'd be picking us up after the concert - in front of the Convention Center. Our only complaint was that, after the concert, the McDonalds across the parking lot from the hotel wasn't open (closed at midnight) and we were hungry. Being unfamiliar with the area, we asked the gentleman at the front desk for suggestions for where we could get food. He said there was nothing open at this hour - and handed us a take-out menu for a pizza/sub shop. He gave some other guests the same menu right afterward. We decided not to order, and - amazingly - the next morning noticed as we were leaving that there is a TA (truckstop) just across the street, within walking distance! We find it odd that this option was not mentioned to us since anyone who works at this location would be well aware of its existence.

"My hotel of choice when I come to Baltimore"

4
Sandra S, Spring Valley, United States 18/09/2016

My friends and I come to Baltimore once a year for football and ever since we discovered this hotel,it's the only place we stay. They have amazing crab cakes and their cream of crab soup is so good! Always plenty of food during breakfast,and lots of seating. My only complaint is that they do not provide shuttle service to and from the airport. The best way to get there is to get on the light rail,get off at convention center and give them a call to pick you up.

"Outstanding Restaurant"

4
Barbara K, Arlington, Virginia 14/09/2016

The hotel itself is about average. When I stayed, they were in the midst of doing some updating and upgrading, and I think that will help. The restaurant, on the other hand, was outstanding! Most hotel restaurants food does not taste fresh, that was not the case here. The cook, Jeremy, prepared amazing food that was fresh and full of flavor. There's enough variety on the menu where even with a two-week business trip I was never stick with the same thing. I ate dinner at the hotel every night and was satisfied each time. Prices are extremely reasonable, portions are perfect, and service was top notch. Angel took care of me several times and was always friendly, prompt, and even checked with the cook on certain dishes due to my allergy to gluten. The taste of the food was amazing. They had some of the best tilapia I've ever had! With a little TLC in the hotel, I would rate this at five stars.

"Value?"

3
julesvacation, New York City, New York 14/09/2016

Selected this hotel for the value during Labor Day weekend to see the Yankees vs. Orioles game. Best features: friendly reception staff, free parking and shuttle service to Inner Harbor & Convention Ctr (across from Camden Field ballpark). Be patient with shuttle service as it will be delayed due to traffic conditions. The not so good: on this particular weekend only 1 of 4 elevators worked, even though we were on the 11th floor, took the stairs on more than one occasion. Requested a non-smoking floor, yet the hallway reeked of stale cigarette smoke. The room, though clean and with what appeared to be new furniture had a nasty odor. Mostly likely as a result of the carpeting which looked as if it has never been shampooed. Extremely loud air conditioning unit. Comedy Club located in hotel, expect to see crowds on the weekends that take up parking spaces.

"Best MES"

3
Mike S, Charleston, United States 12/09/2016

Cons: 3 of the 4 elevators were out on a Holiday Weekend, My extended family booked rooms and payed for the park and ride for a trip out of the Port of Baltimore. Had to carry bags down 9 flights of stairs along with many others. Spoke with people coming back to hotel, was informed elevators were out the prior week before we left and during the week we were gone. Lobby (men's) rest room has broken and clogged toilets avoid them. 50 percent of the room we booked had a musty smell (mine was fine) Pros: The hotel has an agreement with KD Elite shuttle service to and from the port and they are wonderful to deal with. That shuttle has your back and wont let you down. Highly Recommend them. The breakfast the hotel offered was decent and had a nice selection of food. Directly off the I 95

"Surprisingly very nice"

4
bka53, Louisville, KY 08/09/2016

I've traveled quite a bit and when booking a Best Western it's always with a bit of hesitation. But this hotel far exceeds any other Best Western I've every stayed in. Everything was great. And it didn't take long to get to the Inner Harbor either. That is, not in the off rush-hour traffic. The only thing bad I have to say is their pillows were too fat and too solid. I even heard another guest at breakfast saying something about it. But, I definitely would book this hotel again.

"Great for cruisers that drive"

4
Philis V, Kingston, Canada 07/09/2016

If you are taking a cruise and drive, this location is great for a good nights rest, complementary breakfast and transfers (included in the hotel cost) to and from the cruise port. Although the transfer is with a private company, it is set up in the lobby and runs efficiently. Do check your time of departure from the hotel (provided by hotel) when you go to breakfast. the timings may be updated and you can get out earlier.

"Well past its Best Before Date"

2
Flash77Toronto, Toronto 06/09/2016

My son and I checked in late one evening last week. The courteous staff at the desk seemed to be having an issue assigning the room. Once we had our keys we proceeded to our room on the 10th floor. One of the four elevators was out of service and had caution tape in front of the door along with full size poster ad for the aquarium. (Noticed that the elevators had been inspected some time ago and the inspection notices expired on Sept 1. They were gone from the elevators on Sept 2) We tried the keys and neither one worked. My son went back to the front desk while I waited with our bags, He came back with two more keys which also did not work. Then a female voice from behind the door told us that there were already people in that room. Lucky for us it wasn't someone with a gun behind the door....we could have been shot for trying the door. Went back to the front desk and we were then assigned the room next door to the room we had tried. Someone apparently didn't update the reservation system to show that the folks in the other room had not checked out. Once in the room, we found it to be okay. Seemed clean, linens clean but some of the furniture was worn and the arm of the chair ripped. Beds were comfortable enough and the bathroom was sufficient. On the way down to breakfast in the morning, I noticed that the exit sign on the ceiling was hanging by the wire. The cabinet in the hall near the elevator looked as though it had been picked up in a rummage sale. On exiting the elevator, three police officers and a police K9 were waiting to get on the elevator. That was a nice touch. The breakfast was good and had a variety of options. On the second morning, they had run out of plastic knives and said sorry. When housekeeping arrived at 8 am on the first morning we were there, they thought we were checking out (our room didn't have a "Do Not Disturb" sign so we were at their mercy). I told the housekeeper that we would be staying the extra night.I guess she thought that meant I didn't want the room made up since when we returned everything was the way it was when we left in the morning. The hotel is well situated because it's just off I95....easy to get into and out of the downtown and Inner Harbor. This hotel is not awful but it needs a lot of work in order to be a place that I'd return to. I replied to Best Western's survey email and got a form letter from the hotel for my trouble.

"best western website"

2
William Robert M, philadelphia, United States 04/09/2016

when you stay at a best western hotel, the manager told me that the services offered at the hotel may not be included by the hotel if you booked thorough the website. also you room charge may be higher. I was told the only way to get the services and prices is to book through the hotel directly

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
When you make a reservation using a third party website, we are unable to make any changes to your reservation. If you are booking our "Park N' Cruise" package, you must book directly with our hotel (by phone or through our website) to ensure the transportation arrangements are included. Please feel free to call me with any further questions. Thank you for choosing the Best Western Plus and thank you for your review.

"survey of hotel"

3
Saundra S, Dover, Delaware 03/09/2016

Overall, .the room was tight and the original bed linens had to be changed. It smelled of burnt hair. The refrigerator leaked. The service for room cleanliness was adequate after the linens were changed. The hotel was close enough to the hospital that we were visiting.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for your problem with the sheets and your refrigerator, although I'm glad to hear our Housekeeping staff resolved the sheet issue. Our staff works hard to provide all of our guests with a positive experience. Thank you for your review.

"A Pleasant Experience"

5
Sue W, Canandaigua, New York 02/09/2016

We chose this hotel due to the proximity to John Hopkins Hospital. The staff was very accommodating and friendly. The shuttle provided service to the hospital, inner harbor and convention center, which was very helpful. We didn't have to worry about the price of parking or where to park when traveling in the city. Overall it was a great experience.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate your kind review and look forward to seeing you again when you are traveling into Baltimore.

"Best Western Plus Hotel and Conference Center"

3
kwestetlund, Mount Pleasant, Pennsylvania 23/08/2016

Our room was clean, as well as the bathroom. The staff was helpful and friendly. I would recommend that the owner of the facility update the lobby furniture. It is worn and dingy. The furnishings of the restaurant need to be updated also. The hallways of the 7th, 8th and 9th Floors smelled very bad. I believe that the carpeting needs to be replaced. The hallway furnishings also need to be updated. The complimentary continental breakfast was very good. The pool and hot tub are adequate. I would rate this facility as average-not the worst hotel, but certainly not the best. If I visit Baltimore again, I would not stay here.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate your comments and just wanted to let you know we have begun our renovation project with new furniture in all of the sleeping rooms. The next phase of will be the lobby furniture as well as new carpeting in the public areas. We hope you will come back to see all of the improvements.

"Great Hotel value"

3
Glen G, California 22/08/2016

I booked a room in this Best Western due to it close proximity of my customer and the reasonable rates compared to the expensive hotels in downtown Baltimore. I found the hotel staff to be friendly and helpful. The morning breakfast was fine considering the room rates charged. The only negative related to the hotel is that the furniture was old and needs replacement (e.g. the sitting chair in my room was dirty and was ragged). I did notice however that the hotel is undergoing some remodeling and it appeared that furniture was being replaced. Overall, I would stay at this property again due to the overall value.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for letting the TripAdvisor readers know our hotel is a "great value". I'm happy to report we have replaced all of the furniture in more than half of the rooms and the rest of the rooms will be completed next week. We look forward to seeing you again when you are visiting your clients in the Baltimore area.

"Semi-annual Johns Hopkins visit with my Drs"

5
Peter S, baltimore, United States 20/08/2016

I need to go to my Johns Hopkins Drs twice a year and I always stay here. Johns Hopkins discount is appreciated. Convenient restaurant. I was allowed a 2 pm check out which was very helpful. Right price and right location. Great place.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your home-away-from-home when you travel to Baltimore for your visits to Johns Hopkins. Your review is very much appreciated.

"nice hotel close to downtown"

4
John S, gloucester, United States 19/08/2016

Great location to downtown and all the stadiums. Bed was good, just stayed the one night and have back issues so all beds are a little uncomfortable to me. The breakfast was decent, fresh fruit and you can make your own waffles. Staff was very helpful and very accommodating to our needs. I would stay again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We appreciate your review and your continued business.

"Best BEST WESTERN!!!"

5
Ron J, Baltomore, United States 17/08/2016

By far, one of the best Best Westerns I have stayed at over the past several years. The staff were amazing, the rooms were great and check-in was quick and easy! The breakfast staff were courteous, food was great, the hotel lounge was amazing and enjoyed it. Great hotel, great location in reference to the Inner Harbor and surrounding areas!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you so much for your very positive review. It was a pleasure being of service to you and we look forward to seeing you again.

"Barely tolerable"

2
Sharon G, Arkansas, United States 11/08/2016

Lobby area was OK, nothing special. Room was clean, but on the smallish side, and furniture was tired and worn. Bathroom was clean & modern, but again smallish. Oddly, housekeeping took away our used bathroom linens, but never replaced any. We were down to a towel each, and no bathmat or washcloths by the end of our 3-day stay. Air conditioner was extremely noisy, but at least it worked. There was no AC in elevators or hallways, which left us dripping with sweat by the time we reached our room. Key cards malfunctioned repeatedly, which meant extra trips back to lobby just to be able to access our room. Staff handled graciously, but was very annoying, especially after the first time. Completely inadequate number of functioning elevators. Long lines to get on, and stops at practically every floor added several minutes extra time to every trip. Parking was OK on the first night, was a nightmare on Friday and Saturday nights. Simply nowhere to park near the hotel. On the plus side, highway access is good, hotel staff were generally pleasant, and the included breakfast is adequate if unexceptional. But a disappointing experience overall, and not a motel I'd consider returning to.

"Best for Baltimore cruises"

5
James A, Herndon, United States 08/08/2016

We tried a Holiday Inn Express and they were rude. A friend suggested the Best Western because he uses and likes for cruises. I will without a doubt use these people again, friendly and very attentive.

"Key Card Problem"

3
Charlotte M, rockledge, United States 06/08/2016

I needed to be in this area and this was the most reasonable for the quality desired. I did have extreme difficulty with our key cards. It was a real pain having to go back to the desk to get new cards two or three times a day. The problem was finally fixed after changing rooms, having the same problem and then waiting another two days before the problem was fixed.

"Good hotel with pleasant staff"

3
love2travel169, Florida 03/08/2016

When checking into the hotel the staff was extremely pleasant. Aude was only there approximately 2 weeks but was very sweet and tried so hard to meet all my needs. The shuttle to Pier 5 really helped out so I didn't need to use my car the entire weekend.

"Clean and Convenient"

3
Audrey S, New Jersey 01/08/2016

We have stayed at this hotel many times as our daughter lives in Baltimore and we live in NJ. The rooms are always clean and it's right off Route 95 close to the harbor, and Canton, where our daughter lives. The price is reasonable but much cheaper on Hotels.com/Expedia. On our previous visit we had no problem with parking. Unfortunately on our recent visit, each night when we returned to the hotel, we could not find a place to park. There is a comedy club at the hotel, with seating for 500. They were sold out each night we were there, and therefore parking was impossible! The hotel should allocate a certain number of spots to hotel guests. It was very frustrating driving around for 20 minutes and then having to park way in the back far from the entrance late at night. This hotel offers shuttle service to the Harbor and free buffet breakfast and free wifi.

"Hotel stay while having appointments at Johns Hopkins Hospital"

5
Margaret Y, Accomac, VA, United States 31/07/2016

They were especially kind to me as a patient at John Hopkins Hospital. This was a convenient location and offered comfort and respite. Food was good and room service available. What else can I say - I will need to return to the hospital and plan to stay here.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We are happy to hear you have chosen the Best Western Plus as your place to stay during your appointments to Johns Hopkins Hospital. Thank you for your review.

"Decent Hotel"

4
Denita R, Manassas, United States 31/07/2016

Pretty good hotel for the price, however I hate paying for parking at hotels. I especially enjoyed the hot tub and swimming pool, although I am not sure if the pool had chlorine in it or not. Smelled like tap water.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm glad to hear you found our free parking to be an asset. The hot tub and swimming pool are monitored regularly so I'm sure there was adequate chlorine in the pool. Thank you for choosing the Best Western Plus. We look forward to seeing you again.

"Far away parking"

3
C W, Washington DC, District of Columbia 30/07/2016

This is my second time reviewing this hotel. I must say since the last time there have been improvements. The restaurant (a lot cleaner) and free breakfast was outstanding. Food was good and this time there was a very friendly and helpful and cheerful "hostess" named seneca. She greeted everyone, cleared dishes and was overall great. On the bad side if you go there on a friday or sat night or whenever they gave comedy shows, there will be no parking and you may have to park across the street. The room shower is small and the tub floor was un even. It was clean though and comfortable. Hotel offers discount rates if you are there for a hospital visit. And also offers transportation to hospital center if needed. Its only minutes away.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for your inconvenience with parking. We are working on a solution and hope you will see an improvement the next time you come to stay with us. It is always appreciated when a guest mentions our employees and the excellent service they were given. Thank you for your review.

"Ongoing stays"

4
Brian S, OWEGO, United States 30/07/2016

We choose this hotel each time we visit (frequently) Baltimore. The convenience can't be beat. The shuttle is always available for trips to and from the city. We found the breakfast to be quite good - always hot, always available. Good Place!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your review AND your continued patronage. It means a lot to us.

"Disappointing to say the least."

2
Lisa R, Corona, California 29/07/2016

When I called for reservations a man named Moudi was hussling for his side job to pick us up from the airport. I accepted. But, I thought a bit unprofessional. He charged $45.00 for a 15 minute drive. My bad. I should have Ubered it. Upon our arrrival we found the front desk people to be very kind and helpful. Then we checked into our dirty rooms. The housekeepers must not know how to dust. (we let that go) The next morning we took the shuttle to down town Baltimore. We asked if she sould drop us off at Penn Station. She said that they don't go that far but, if we showed her a little extra appreciation she could. I said, okay, how much appreciation. Then she said that she couldn't this time as she had to get to her next drop off. But, normally she would. The next day after our 5 night stay there we discoved the housekeeper didn't give us anymore coffee or toilet paper. I guess she got mad when we complained because the next day she didn't clean our rooms. Nothing! No new towels, our beds were not made, NO NOTHING! Complained again. The next night my air conditioner went out. I had to sleep in the heat. It was over 100 outside. I let the front desk know and asked if someone could please fix it before we came back that night. NOPE! It was hot in my room. Called the front desk again. They sent a young man up to fix it. So, I got to sit in a hot room for awhile. Then my friend slipped and fell in her shower. We asked for a rubbermaid bath mat for both our tubs. They said they would bring one right up. We called again.The front desk person said they don't have them. We showed the front desk manager her elbow and how bad it was. My friend was bleeding bad. Her entire arm is bruised and her elbow cut wide open. (thank goodness I brought bandaids) The front desk manager said it is not a Best Western requirement. The last an final night was icing on the cake. The housekeeper took the top sheet and blanket off the bed but didn't put new fresh bedding. She just left a fitted sheet on the bed. REALLY!!! We had to call twice for bedding so that we could make her bed. All in all this was a very disppointing stay. When we went to check out we asked to speak to the Hotel Manager. They sent out the Front Desk Manager instead. We explained everything to her. I told her that we should get some kind of credit on our bill. She left and came back about 20 minutes later. She gave us 50% off one night for one room. We had 2 rooms for 4 nights and 1 rooms for one night. So, she only gave us about $58.00 off of a $1,200.00 stay. We left feeling as if we were not a valued customer or guest. No one really cared. They are just in it for the money. I can tell that by the way they have old towels in their rooms. You could almost see right through them.The beds are old too.

"If this were a home, I would call it a fixer-upper"

2
Roger J, Macungie, Pennsylvania, United States 28/07/2016

If my room is like every other room in this place I would say it's completely disgusting. But I can't say that, because my coworker got a room and it was a little bit nicer. The furniture is chipped broken and dirty, and ripped, there are stains on the wall. The closet door is missing and replaced with a drape. The shelf in the closet contained a dirty tissue. The bathroom was very clean and very modern but it does not have a fan. They are very close to everything you want to get to, they offer a very nice free breakfast, and the restaurant in the hotel is a decent alternative to going out for dinner, and these nice to have amenities is probably why I didn't give it one star. If you were coming here I highly recommend asking for a city view room, as the other rooms view the low income projects just behind the building. They do offer shuttle service is too many locations, although the drivers leave something to be desired.

"Park and Cruise Choice"

3
VIAJERO225, Lynchburg, Virginia 26/07/2016

We chose this hotel because it was described as having "park and cruise" but when we arrived, we were told that the internet p[rice did not include parking and another $50 or so would be added to allow for 7 days parking. this was true even tho we had also arranged for another days stay after our return from the cruise. the parking facility was just a big open air lot so it wasn't like any special parking protection was afforded for the price. We found the main desk staff a bit apathetic and dense, and it took some time to get anything done. On the bright side the restaurant in the hotel was excellent with a nice buffet and helpful staff for breakfast and dinner. . The hotel is not in a particularly nice neighborhood and the view out our window was of the backyards of seedy row houses. I have to add, though that the staff of the shuttle service from the hotel to the pier was excellent and that made up for a lot of minor shortcomings in the hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the confusion. Our "Park N' Cruise" package is a package that needs to be reserved in advance (either call the hotel directly or go to our website) so we are able to make arrangements for your shuttle service to/from the port. The package does include parking for the duration of the cruise and we give the guests parking tags so their car is secured and will not be towed. Our parking lot is reserved for hotel guests and cars without tags could possibly be towed. I'm sorry our Front Desk staff did not offer the level of service you deserve, but happy to hear you were pleased with the dinner and your cruise shuttle service. We hope you will consider staying with us again the next time you are cruising out of Baltimore. Thank you for your review.

"Great Hotel!"

5
RhondaMcMahan, Massillon, Ohio 25/07/2016

We stayed at this Hotel the night before our Cruise and it was very nice, clean...friendly staff...they offered free parking for our car while we were on the Cruise and arranged for a shuttle service to and from the ship!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package. We hope to see you again the next time you are cruising out of Baltimore.

"Refuge in the Inner City of Baltimore"

5
T-L-Baker-Pilot-Car, Blooming Prairie 25/07/2016

This is an amazing discovery in that the grounds of this Best Western offer quiet and tranquility, while being located a short distance from the industrial port. Despite its location directly across the street from a truck stop, it is very safe as the hotel maintains security with roving patrols. This facility also includes a pool, hot tub, in-hotel bar and restaurant, and guest laundry. Staying here is great experience in so many ways. Many thanks to a professional and friendly Front Desk and Housekeeping Staff!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus as your "refuge" during your visit to Baltimore. Thank you for taking the time to share your experience on TripAdvisor.

"Clean and comfortable "

4
lvmrn, Connecticut 25/07/2016

We stopped for one night reserved on a road trip . Because I paid through a third party ahead of time , the person at the desk refused to give me my AAA discount . Hint don't pay upfront. Basically they said if you had booked through us then we would give you the discount . However , once we got through that hurdle the rest was smooth. Staff was courteous , rooms were large and clean and there is a continental breakfast that is very nice. They also have a comedy club, small shop etc . Room service is available as well. All in all we would return. Great stay and affordable . Recommend .

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry our Front Desk agent was unable to extend the AAA discount. As you pointed out in your review, your reservation was made through a third party and your rate was already discounted. It's nice to hear that the rest of your stay made up for the confusion at check-in. Thank you for sharing your experience on TripAdvisor.

"PLEASE UPDATE, STAFF VERY COUTEOUS"

2
Ruth C, Saint Louis 24/07/2016

The check in and check out went very well. The HOTEL DESPERATELY NEEDS SOME PHYSICAL UPDATING. The Breakfast was good but needed some fresh local produce added like watermelons ect. The dining area needs updated decore.

"hotel stay"

5
User 17/07/2016

The staff was very caring and helpful with us. Our room was very clean, Breakfast was great. I would recommend this hotel if you are going in that area. Well Worth it. No matter what we needed they helped us. I became very ill and they did everything they could to help me get comfortable even putting me in a bigger room. The fitness room is just the right size and it is very close to everything (John Hopkins, Conference Center, Inner Harbor and several sight seeing places) you won't be disappointed.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We work hand-in-hand with Johns Hopkins and do our best to to ensure excellent customer service. Thank you for sharing your experience with us on TripAdvisor.

"Not totally perfect - but what is?"

4
skoeper, Nashville, TN 14/07/2016

We are still here at the hotel for a week long stay. As most people know, there is no absolutely perfect hotel. So..I'll state what we liked and then I'll state what we were disappointed in: Pros - 1). This hotel has super comfortable beds! We have slept here 4 nights so far and have found it very comfortable. 2). Love the recliner in the room! 3). One perk we didn't know a thing about but is something that is really great for us is the free shuttle service to 5 different spots: inner harbor at pier 5, Mercy Medical Center, Convention center, John Hopkins Hospital and the University of MD. The van leaves the hotel on the hour starting at 7:00 a.m. and ending at 10:00 p.m. Pick ups are on the half hour with the last one at 10:30 p.m. What a great perk this was for us!!! 4). Breakfasts were good, with enough variety to have something different just about every day if you wanted to. 5). Wifi was good, with only short lags in the evenings. 6). Front desk clerks were ABSOLUTE dolls. Helpful in every way and always smiling. 7). Room fridges are super cold! Nice clean microwaves too. Cons: 1). One huge disappointment is when I asked for the ADA accessible kit for the hard of hearing. They said they don't offer that. I told them I was surprised as it's an ADA law and that ALL hotels must have them. I explained it may not be asked for often so it might be hidden under a cupboard and covered with dust, but I was sure they had one. They told them they would ask the manager when he came in. I never heard anything back. This is something the hotel really needs some education on. It's definitely a first for me and I travel a lot! 2). The a/c unit makes a loud airplane-like noise every time it kicks in. They have units under the windows, not the vents on wall. Even with a hearing loss, it was enough to startle me whenever it turned on (which was often). 3). We were informed the a/c units in the halls were not working properly and it was being worked on. The halls were pretty warm. When we arrived, the hallway smelled skunky but either I'm used to it now or the smell has gone away. 4). The tub. I'm not sure how to describe this tub! LOL. I've never seen a tub like this before. The bottom of the tub is shaped more like a boat. It dips down in the middle. During showers, you must stand with your feet a bit apart to balance because you can't stand in the middle of the V. For baths, you better use a towel on the bottom because the texture of the tub is much like sandpaper. Your tushy will definitely hurt if you sit on this. Out of the hotel's control - there is nothing to do right near the hotel. It's across the street from a truck stop but mostly in a residential (blue color maybe) area. There is a McDonalds at the other end of the parking lot. There is a restaurants in the hotel also. So....there's the good and the bad for us. Would we stay here again? Maybe. Is this time absolutely terrible? No, not at all.

"Park and cruise combo worked very well!"

4
dominator1, Charlottesville, Virginia 12/07/2016

Checked in and the first room they gave us (non smoking) smelt of smoke. Went to front desk and the next 3 rooms also smelt of smoke. Finally got a room that was ok. Front desk staff were very good and happy to assist so cant complain. Breakfast was fine. Would stay again for one night if i ever cruise out of Baltimore.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm glad to hear our Front Desk staff was able to find accommodations with which you were satisfied. I apologize for any inconvenience. We look forward to seeing you again the next time you cruise out of Baltimore.

"Excellent hotel to stay out while cruising"

5
Carol C, Warrington, PA 11/07/2016

We chose the Best Western in Baltimore because of its close proximity to the cruise line terminals. Best Western also provided transportation to and from the cruise line. We were also able to leave our car in the Best Western parking lot for the entire week we were away without any charge. A great perk when you consider the cruise lines charge at least $15 per day/night for parking. Limo service was on time and very efficient. Will definitely stay again!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for touting the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Park and Cruise"

5
Christopher B, Syracuse, United States 09/07/2016

This was well worth every single penny!! We originally thought about driving to Baltimore the morning of the cruise because we live so close, but then we found out about this place that offers Park and Cruise! For the price we would of paid for parking at the port this was certainly a bargain!! I t was less stressful on us and we were able to enjoy a beautiful night in Baltimore! Thank you BEST WESTERN!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
No, thank you Christopher for choosing the Best Western Plus. We value your business and appreciate you sharing the benefits of our "Park N' Cruise" package on TripAdvisor.

"Great stay"

5
User 08/07/2016

Great room, service was nice. Beds were so comfortable, and rooms were very clean. Very close to downtown. Had a lovely family vacation. Would stay here next time I visit the. The staff were also very helpful and nice.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I am so glad you had a wonderful family vacation and that you plan to stay with us the next time you visit Baltimore. Thank you for your review.

"Very friendly staff."

4
User 04/07/2016

Hotel was very clean. Still don't understand the idea of the tiny pillows for the beds. Bed was very comfortable. Shuttle service is great and right on time, Luggage carts seemed to be in short supply at checkout. Overall, a very positive experience. Would definitely stay again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "friendly staff" appreciates the recognition for excellent service. We will be remodeling all of the sleeping rooms in late summer and I'm sure you'll see an improvement in the pillows. Thank you for you review.

"Great large hotel close to inner harbor."

5
Gary A, Newcastle upon tyne 03/07/2016

This is a lovely hotel, I would return here again no problem. Check in was problem free, the guy on reception said he gave us a room at rear of hotel. room was lovely with good Wi-Fi too which kept us happy. Free breakfast in morning with voucher you get at check in. Lots of choice, and clean seating area too. Only a short drive from here towards harbour which is beautiful. I didn't realise Baltimore was so nice, we only stayed 1 night. I will return for another stay soon.

"So much to do and see in Baltimore!"

5
jf0, Blackpool, United Kingdom 01/07/2016

Stayed for one night at the end of May, and wished we,d stayed longer as there was so much to do and see in Baltimore! The hotel was easy to access off the I95, the reception staff were excellent,they were courteous,helpful and very informative,especially Tashak! Breakfast was good with plenty of choice, our room was clean and the bed was really comfortable which made for a good night sleep.We took advantage of the free shuttle to Baltimore,s inner harbor, Kevin our driver was great and we were dropped off and picked up on time. Baltimore

"Worked Great for Cruise Hotel"

4
M H, Raleigh, North Carolina 28/06/2016

The hotel is very convenient as a cruise hotel. Parking was ample and included in the charge for the package we purchased. For context, parking at the dock is $15 / day. Also included was shuttle service to and from the port, which I believe would be about $10 / person (likely each way). A light (typical hotel) breakfast and Wifi were also included. We checked in very late (around midnight), and I could tell, as the reservation desk employees were speaking to each other in Egyptian, that something wasn't right. We had booked a queen double, non-smoking, and there were no more available. The employees worked it out to give us an upgrade to a small suite, which worked great for our family of four, for the same charge. This was accomplished without hassle. I would stay here again for sure. It worked out great for us.

"Great Stay at Best Western Plus Hotel & Conference CTR Baltimore"

5
Elaine C, East Haven, United States 28/06/2016

Stayed at the Best Western Plus Hotel and Conference Center in Baltimore before our cruise from the harbor and it was definitely a great decision. Would highly recommend this hotel. The staff was great, the hotel was very clean and the free breakfast was very good. The connection to the cruise harbor was so convenient.

"Just poor..."

2
Robrienii, Williamson, West Virginia 25/06/2016

Hotel looks a bit old. The room smelled of a nasty odor blocker. Sheets was nasty, blanket has hair in it. Lotion under the bed. The room was not cleaned in my opinion. The pool looks dirty and wouldn't want to swim in it. I will not stay again.

"Customer friendly Service"

4
Walter M, Lancaster 24/06/2016

Trip was taken for easy access to hospital through the hotels great shuttle service. Normally the shuttle starts at 7:00 AM, but the arranged a shuttle at 5:00 AM for surgery. The staff was extremely helpful. The breakfast included numerous tasty choices. The swimming pool really was nice and warm. The hot tub was small but very nice.

"Hotel"

5
Cynthia P, Marysville, Pennsylvania 22/06/2016

Have stayed at this hotel for three consecutive weeks. Staff very helpful and courteous. Rooms clean. Dining room service and staff very friendly and courteous. Shuttle service is free tomorrow hotel for guests too hospitals and harbor. The only downside is the elevators and some hallways aren't as clean as the rooms . Really no complaints . Special rates for families of hospital patients.

"Work"

5
theresamace, Lehigh Acres, Florida 22/06/2016

I love the hotel, room was really nice. The hotel restaurant was amazing the food is really good and the staff was wonderful.check in was easy.parking good. They have a store and they have a shop in the front lobby that has chocolate covered strawberries oh my they are good.

"good clean motel"

4
User 20/06/2016

this is a old, but it is a nice,clean, and at a better price than most around. it is walking distant from the underground, and the have a shuttle, not sure where all they go, but you can call and find out. ther are a lot of eating places around, and i would advise you to eat out, their breakfast is not to great. parking is free and you will get a good night sleep.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We hope you will visit again the next time you are in Baltimore.

"Banquet and Catering Director is the BEST!"

4
Destn2B, Raleigh 19/06/2016

I conducted a public seminar on Thursday, June 16th at the BW Plus Conference Ctr. The banquet and catering director made sure I had everything in my meeting room and especially accommodating for me. She put a tub of bottled water in ice and added a bottle of sparkling Perrier. Theresa is the banquet and catering manager and she excels in providing exceptional customer service! Thank you Theresa!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is always nice to see a positive review that mentions one of our hard working staff members like Theresa. We appreciate you taking the time to share your experience on TripAdvsor.

"Horrible Stay"

1
eveyjay, Ypsilanti, Michigan 17/06/2016

When I arrive and went into my room it smelled like someone had been smoking cigarettes and marijuana. so I was moved to another room that the toilet didn't flush, water that was turned off and we weren't made aware off it until an hour and half later. They offer or suggested that would make us comfortable with no water for four (4) hours. I couldn't take a shower, brush my teeth or flush the toilet that was already broken.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I would like to apologize for the inconvenience of not having water for several hours and I will follow up with our Front Desk Manager to see why you were not informed of this at check-in. The cause of the problem was corrected and water was returned as quickly as possible. Thank you for choosing the Best Western Plus and thank you for your review.

"Perfect Baltimore Cruiseport Experience"

4
Jay M, Pittsburgh, United States 12/06/2016

This hotel property is a great option for those cruising out of Baltimore. Call the hotel directly and ask for their cruise package. This will allow you to park your vehicle on the property for the duration of your cruise. They will shuttle you to and from the Baltimore cruise port. A nice complimentary hot breakfast is also included with your package.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your positive comments concerning our "Park N' Cruise" package. We hope to see you again...soon!

"Convenient when you're cruising out of Baltimore"

3
Wayne W, Pittsburgh 11/06/2016

We were looking to spend one night in Baltimore in anticipation of a cruise that left early on a Saturday morning. Let's just say we booked this hotel because it offered a free parking package and shuttle transportation to and from the Port of Baltimore when Cruising. That was a great option. It saved us money on parking at the dock. However, when part of our cruising party checked into their room about 10:30 at night there was already someone in their bed! After many surprised screams and a quick slam of the door the problem was rectified and apologies were made. Didn't make me feel unsafe, but glad I wasn't staying by myself.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I would like to sincerely apologize for the mix-up with the room. I'm glad to hear it was rectified immediately. Thank you for your review and we hope to see you again the next time you are cruising out of Baltimore.

"Red Sox Trip 5/31/2016 and 6/1/2016 and 6/2/2016"

5
Harry S, WESTFIELD, United States 08/06/2016

Melrose who does group sales is awesome and very accommodating!!! The restaurant for breakfast was incredible. The service was amazing. We brought a group I and had exceptional service. Can't wait to book again for the third year.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your very kind review recognizing Melrose, our breakfast and our service. We look forward to seeing your group again when the Red Sox are in town.

"If you are booked in for a cruise then read on!!"

4
johnandcarol_8, Sheppey, Kent 07/06/2016

Lots of other reviews regarding the accommodation. We only had the one night stay as we were joining a cruise ship at South Locust terminal. We, as Brits were perfectly happy with the service provided at this place. I have seen some reviews which state that the breakfast was poor. We were perfectly happy and we have seen quite a few different offerings over the years. The point of our review is that if you are going to the cruise terminal and you have booked here, you will probably arrive by cab. Cost as of this week would be 45 dollars as there is a toll that you must pay for to get to the Best Western. If you book accommodation nearer to the Inner Harbour you do not have to cross the toll road which should save 4 dollars. The Best Western also advertises a free shuttle service to and from their premises to the ferry port. It is only free when you book the whole package deal and not like us, when we booked through expedia direct for one night. In our case we had to pay 20 dollars for the return journey. Bear this in mind as, if you are flying back the same day as you dock, there is no point in going back to the Best Western as you will then have to pay the toll again to come back towards the airport . Pointless really. We caught a cab from the ferry terminal and spent the day at the Inner Harbor where there is plenty to do. It cost 10 dollars (and no toll). From there it takes about 20 minutes to get back to the airport (BWI) by cab.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the misunderstanding with our "Park N' Cruise" package which includes transportation to/from the Cruise terminal. As you booked through a third party company and just booked your room, this transportation was not included. Our free hotel shuttle does take our guests to the Inner Harbor in Baltimore, but we do not have the license to take guests to the Cruise terminal. We have contracted with KD Elite Transportation to transport guests to/from the Cruise terminal. Thank you for choosing the Best Western Plus in Baltimore.

"b-more"

3
Terry E, Cleveland, United States 06/06/2016

Decent hotel but in a trucking area but it was fair. Not as close to the harbor as billed but the shuttle took us to ad from. One shuttle driver had a terrible attitude and was very impatient with the patrons as well as reckless driving.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry for any confusion concerning our location, but it's good to know that our shuttle service was able to accommodate your needs. Thank you for your review.

"Great stay for a Camden Yards visit"

4
pattilake, Mechanicville, New York 05/06/2016

My husband and I stayed here because we had tickets to a Red Sox/Orioles baseball game on Memorial Day. Our room was on the 12th floor which was nice and quiet. The staff is extremely friendly and helpful. The hotel also provides a free shuttle to various places throughout Baltimore including Johns Hopkins Hospital, the Inner Harbor and the Convention Center across the street from Camden Yards. We were very happy at this hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "extremely friendly and helpful" staff appreciate the recognition. Thank you for pointing out our complimentary scheduled shuttle and thank you for your review.

"Good Johns Hopkins Hotel"

4
LuvSoccerMom, Mechanicsburg, Pennsylvania 31/05/2016

My husband has to visit Johns Hopkins periodically and we were tired of the rates and having to pay for parking in the Inner Harbor area. We were pleasantly surprised with this hotel. While his appointments were too early to take advantage of the complimentary shuttle, the drive to the hospital is very easy - only two turns! They also have a "Johns Hopkins" floor and a room set up for patients and their families to use. Everyone from the front desk to housekeeping to the Tradewinds Restaurant were very nice and courteous. The Restaurant food was very good. The complimentary breakfast was typical for a hotel. They were wonderful in working with us when we weren't sure if we were going to need to stay another night. The rooms were dated, but very clean. While I don't know much about the area, I was not frightened when I arrived late at the hotel and felt safe while I was in the hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. Whether it be for a visit to Johns Hopkins or coming to Baltimore for a leisure trip, we look forward to your next visit.

"Weary Traveler"

4
John H, Guilford, United States 30/05/2016

After a long day of driving from Savannah, Georgia, it was nice to know that Best Western, Baltimore was on the other end of my trip. The hotel was easy to find, as it is off of I-95, however, do not use navigation to maneuver around the Baltimore area. After clearing Washington, DC, navigation took me in a full circle around Prince George County, and almost into Charles County. Arriving at the hotel, check in was a snap, and I requested directions to Jimmy's Famous Seafood(best in Maryland). Five minutes from the hotel. The room was clean, however, it does need updating. The furniture was a little beat up, and the bathroom wasn't the best. Best Western is always an economical stay, and always clean. I will recommend this hotel for anyone visiting the area, if you're looking for clean and economical.

"Near it all and service is tops"

4
Elaine A, Rochester, New York 28/05/2016

From the smiling faces and eager to please service you cannot go wrong staying here. We travel to Baltimore very often for our visits to Johns Hopkins. From the reservation to Omar at the front desk, Naem taking us up to our rooms and everything in between we have not been disappointed. Our Hopkins rate allows us to stay at this city hotel near everything. While the beds could be more comfortable we do not have a complaint. The breakfast is good for your hotel 'free' offering and the restaurant while 'hotel food' has a few shining spots. The steak can't be beat and the waitress who doubles as a bartender makes a great martini. All in all we have stayed at this property many times and their service and overall quality allows us to come back to an oasis after a day of medical drama.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I am happy to hear that Omar and Naem provided you with excellent customer service and that Ivana, besides being a wonderful waitress, made you a "great martini". Thank you for choosing the Best Western and thank you for your very review.

"Hospital visit"

4
User 27/05/2016

I'm very impressed with Linda Tucker in maid services Ivona in Trail winds Restaurant Kevin the shuttle driver!!! These 3 went above and beyond to make our stay comfortable and enjoyable. We stayed because we had a Johns Hopkins Hospital appointment. Best Western has a SMOKING FLOOR (8). The swimming pool, hot tub, gym and other services are so awesome. The hotel even has a discount for people going to the hospitals. Our room was very clean. We asked for extra blankets and towels and they were immediately brought to us. The shuttle ride to the hospital was amazing. Kevin was a very conscientious driver. Our pick up shuttle for return was a different driver who bounced us all over Baltimore, weaving & honking, in and out of crazy traffic! But, I can't complain because I don't think I could've driven in that traffic!!! So, we didn't die and I'm happy! (The picture is the view from our 8th floor room.)

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our hard working staff members appreciate you taking the time to mention them in your review. I apologize for your return driver and will bring this to the attention of his supervisor. Thank you for choosing the Best Western Plus in Baltimore!

"Fine Overall"

4
User 27/05/2016

We were cruising out of Baltimore on Carnival for May 15th. We stayed overnight at the Hotel since they had a very reasonable "Bundle" package for cruisers. The price is well worth it, include parking for our new pickup for 7 days. The Hotel is very clean inside and out, although the neighborhood is less than desirable, which really isn't their fault. The staff is very friendly and very efficient. We had a "truly" non-smoking room on the 10th floor. Our view - was the ghetto - literally, and the port a distance away. This is the ONLY reason I gave 4 stars. The room was spacious and clean. We had a complimentary breakfast the next morning at Tradewinds Restaurant and is wasn't too bad at all. You can make your own waffles! The Hotel provides transportation to the Baltimore Port through KD Transportation. There were many other guests heading to the port with us so we met a lot of nice people and shared cruise stories. The entire process was very efficient. Upon return from our cruise, KD Transportation was right there waiting for us to take us back to the hotel for our truck. I will definitely book with them again!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you cruise out of Baltimore.

"easy freeway access"

3
martin w, Lancaster, Pennsylvania 25/05/2016

The neighborhood is sketchy, but the hotel has taken steps to manage the security in the parking area. Staff is friendly, rooms are clean, though the hotel shows some wear on the carpets and furniture. bathroom in our rooms was updated, but the room was not. breakfast buffet is limited in choices, but well maintained. did not try the restaurant. Get a room on the 12th floor if you like quietness and the view. the entrance to the hotel is hard to find, as the GPS insisted in coming in the service way at the back.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. Our rooms are scheduled for renovations and we hope you will return to see the changes.

"Needs work"

3
Paddy D, Pa. 24/05/2016

The place has grown a bit tired over the years. It has a convenient location but really its time to put some money into the place. The rooms could be cleaner stuff is missing in the room. No dish in the microwave carosel. The air handlers are noisey. The restaurant is OK breakfast is nothing special. I would like to see the place improve before I go back.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Please know we have scheduled room renovations for later this year and hope you will return to see the improvements. Thank you for your review.

"Bring your own pillow"

3
Eric C, Tacoma, Washington 20/05/2016

The best thing about this location was the price. I think the pillows were small couch throw pillows with pillow cases on them. The breakfast was subpar at best. I've stayed at many BW and this was by far the worst one. The lobby looked nice but the Wifi sucked bad.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. Please know we are in the process of replacing the pillows in the rooms in addition to room renovations which will be starting within the next 90 days. We hope you will consider staying with us again the next time you are in the Baltimore area.

"puckibg up daughter from Loyola"

3
User 17/05/2016

The Best Western Plus suited my needs. It was clean , but a little tired. It had a restaurant, which I didn't use.....but looked tasty. Free breakfast was super important to me and WiFi too. I would definitely stay there again.

"Nice place"

4
debbiegibson53, Port Clinton, Ohio 17/05/2016

My daughter and I stayed for a few nights before a cruise. The rooms were clean and them pool and hot tub were small, but nice. The free breakfast was amazing with a very kind staff. I booked on line and didn't get the cruise park/stay special . I will book thru the hotel directly next time. We took the shuttle to the ball park and the driver was a wonderful man who went out of his way to help us. The K and D elite shuttle to the cruise port was super too.

"Top Notch For the Value"

4
sanetoolong, Hagerstown, Maryland 16/05/2016

We came to town as our beloved Tigers were playing the O's. What drew us here after our usual hotel was fully booked was the shuttle service. The shuttle driver was very friendly and quite the character, and we were happy to see her upon our return trip after the game as well. The shuttle will drop you off at the Convention Center which is a short distance to Camden Yards, not a hike at all. Our room was well appointed with two queens, nice comfy linens which were clean and crisp. One bed was a bit uncomfortable on the edge and a rotation should solve the issue, so no biggie. Nice sized desk and bigger mini fridge with microwave and coffee maker. Flat TV with remote were nice as well. Clean room, tiled bathroom was clean as well. All in all, a great stay with friendly front desk clerks, good breakfast, though a bit of crowding due to the layout of the serving tables. Our driver though, she was just awesome.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is always appreciated when a guest recognizes one of our employees. I believe Raynell was your shuttle driver that weekend and I'm so glad she provided you with excellent service. Thank you for your review.

"Park and Cruise"

3
User 16/05/2016

This hotel was very good for the park and cruise package. The staff is very helpful and friendly. Our only compliant was the breakfast......not good at all. My advise is to go out for breakfast. Tried 3 apples, all rotten. Normal scrambled, fake eggs. Miniature muffins, bagels (hard) and Danish. Needs to be stepped up quite a bit. Hostess first day very friendly, second day not friendly.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience. It is only with reviews like yours that we can make the necessary changes to better serve our guests. We appreciate your review and hope to see you again the next time you are cruising out of Baltimore.

"Good service, clean rooms, not so clean common areas"

3
Sonja D, Roselle Park, New Jersey 13/05/2016

I went during the first weekend in May. The employees at the front desk were extremely friendly. They were helpful every time I had any questions about the area, getting around, or things with my reservation. There is a free shuttle to the inner harbour which we utilized. The woman driving was definitely a character; she was funny. They provided a password to access free wi-fi, which was helpful. The rooms were very clean. They had a very large 'mini' fridge with a baby freezer on top. They also had a microwave and coffeemaker for use in the room. The bathtub was extremely slippery--my boyfriend and I both slipped in it separately, and he actually fell--and for both of us right after getting in in the morning and just standing, no soap or slippery shampoo, just the bathtub itself somehow. Points docked for common area cleanliness. The free breakfast area had garbage all over tables both days we went to eat (and the first day we were only down there with one other family shortly after it opened), to the point where I picked up a pre-packaged cereal to eat, and someone had eaten it already and put it back and it was left there. Another big issue was the pool area. We tried to have a relaxing break in the little hot tub. That was okay, but when we went to the pool to cool down, it was disgusting. There was oil and grease and all kinds of particles floating on the top of the surface. I was very grossed out. I was glad I got out of the hot tub before the bubbles stopped and didn't see it floating while I was in it. They were also out of towels in the pool area. Overall, I'd say good hotel, good service, but avoid the pool area and go to breakfast before it gets sloppy down there.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the problems with the pool area and the breakfast area. I will share your concerns with the Supervisor of each Department so we are rectify the problem. Thank you for staying with us and thank you for your review.

"Excellent Package"

5
Lora R, findlay, United States 09/05/2016

The park and cruise is an excellent deal. The transportation to he port is included and transportation back to your car. It is great to be able to park your car for a week and not worry about it. We have used this service twice and they are wonderful.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your kind review of our "Park N' Cruise" package. The fact that you have used this package twice speaks volumes and we appreciate it.

"Pleasantly Surprised"

5
Burton L, Leoanardtown, United States 06/05/2016

Excellent and friendly service and convenient to downtown Baltimore and very convenient for cruise ships packages. Very good rates especially for patients going to John Hopkins Hospital for medical services.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is wonderful to hear that our staff gave you "excellent and friendly service". We value you as a guest and appreciate your review.

"park stay and cruise"

5
silverfox2770, new york 02/05/2016

Friendly hotel people. Excellent service.Clean room for my husband and myself My son and daughter in law with grandson were also guest in a connecting room. The service to Baltimorei Harbor is a positive plus. I cannot say enough good things about KD elite for their service to and from the cruise port. We have done the part stay and cruise package numerous times. Their drivers are the most friendly people in customer service I have ever dealt with other then the staff at Best Western Plus on O'Donnell st. I will be making my first choice Best Western Plus when I travel in the future

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "Park N' Cruise" package has become very popular, thanks to guests like yourself. Thank you for choosing the Best Western Plus and thank you for your review.

"Clean and comfortable."

5
DeResident, Wilmington, Delaware 02/05/2016

I would stay here again. Away from all of the hustle and bustle and very convenient as its right alongside of I95. They give you a wifi access code to access the internet. I only wished they had given us a room with a king bed as requested.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry we were not able to accommodate your request for king bedded room, but happy to hear you enjoyed your stay. Thank you for your review.

"Great value on the dollars spent"

5
User 02/05/2016

I recently stayed at this property and the location is unbeatable. Just off 95 and minutes to downtown. I came to town to visit friends for a birthday party. All the hotels downtown were outrageously priced. Plus the need to pay for parking. This hotel was minutes, literally minutes to downtown. And they had a FREE SHUTTLE that dropped me off and I was able to meet up with my friends and hang out downtown. The rooms were clean and had everything needed. Microwave and fridge. Pretty standard. Overall very comfortable. The front desk staff was very pleasant at check in. Smooth easy process. the shuttle driver Ranell was especially nice and informative about the downtown areas, she even scheduled my return shuttle back to the hotel that had late evening pickup. Saturday evening I went to the comedy factory which is located in the hotel, oh how convenient. The next time I will definitely book the LAUGH AND STAY. Comes with the room night and ticket to the show.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for taking the time to share your very positive experience at the Best Western Plus on TripAdvisor. We look forward to seeing you again the next time you travel into the Baltimore area.

"Not great..."

2
David F, Toms River, United States 02/05/2016

Price was decent, but the overall quality was not. shuttle to inner harbor needed reservations and I was not informed of this at check in. Sheets on bed were stained/ dirty, which really grossed me out. TV in the room did not work, call to have it serviced and no one ever came. Breakfast the next morning was the best part.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry for the problems you incurred with the shuttle service and the TV. If you could contact me with your room number, I would like to meet with the Executive Housekeeper to address the issues with the stained sheets, as that is very unusual. Thank you for your review.

"hooray for this best western"

4
jordanthebeagle, fayetteville,nc 02/05/2016

i stayed at this best western on april 27 to attend a show at the hippodrome. the hotel is clean and neat and the staff was helpful and friendly. i will return in august and every time i come to baltimore.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
"Hooray" for guests like you that write such nice reviews and choose to stay with us every time they are in Baltimore. Thank you for your review.

"Recommend this hotel"

4
Michael R, Exeter, PA, United States 30/04/2016

The staff at this hotel makes our stays here very comfortable and enjoyable. Having to go to Johns Hopkins, it was enjoyable to sit and relax. Everyone was so pleasant and helpful. One of the best features is the shuttle to take you to the hospital and after we came back from there, we would take the shuttle to the Harbor for some fun downtime. The drivers are just as helpful and the hotel staff.

"If you're looking for a descent stay at a reasonable price."

3
jasonetaylor, Detroit, Michigan 28/04/2016

I've been to this hotel quite a few times in the last six months. I'd give it a 3 to 4 stars. It's good, not great. Staff for the most part is very friendly and helpful. Food is descent, kind of slow service. But if you are looking for something clean and reasonable, I'd recommend this hotel.

"This hotel has definitely seen better days..."

2
HollisGal, Queens, NY 28/04/2016

I stayed one night while in town for business ad I was visiting a company in the Canton Industrial area and I didn't feel like staying downtown. This was not my first time staying here; I had stayed a year ago but somehow I didn't remember the hotel being so worn. The desk chair had holes and the wooden furniture had splintered from wear. Despite that, I could have overlooked the cosmetic deficiencies but the room just wasn't cleaned well. There seemed to be little hairs everywhere, the toilet had rings from hard water, and the sheets and towels weren't that white. The free breakfast seemed to be adequate as far as free hotel breakfasts go, but all I wanted that morning was tea and the hot water that came out of the urn was brown. The staff was friendly and polite but unfortunately that is not enough to get me to return.

"very convenient!!!!!"

5
ladyleggs123, Willow Grove, Pennsylvania 28/04/2016

we stayed here twice because of the park and cruise feature. very convenient to just park your car and let them take you to the pier. thye were there waiting for us when we returned. also, they have a shuttle that goes to the inner harbor. they go there every hour and pick up every half hour. a lot of fun at the inner harbor. no worries. breakfast in the morning was perfect. worth it.!!!!

"Conveniently placed 25 minutes from the pier"

4
Miguel H, Chicago, Illinois 27/04/2016

My stay was a short one, though it was a battle between staying in the gym, pool, sauna area with a hot bubble mini pool next to the swimming area, and going to see the sights. The continental breakfast isn't half bad, though, not much compared to dinner during restaurant hours. The entrées are divine and service from I believe her name was yulia was excellent, the rest of the staff either were loud, depressing, rude or fake. Front desk staff during the morning were fun and exciting, and the complimentary transportation helped to plan out where we have our fun. This hotel is close to the nightlife fun. So, if you can leave your kids at home, there's much fun to be had with ease to get back to the hotel jumping in an uber or lyft.

"stay and cruise"

4
marwhite12016, Pittsburgh, Pennsylvania 27/04/2016

This property is showing it's age but the employees make up for it. The in house restaurant was great and being able to leave your car there when you cruise is a big bonus. Would recommend this property.

"Best"

5
Betty B, Lexington, North Carolina 25/04/2016

Very comfortable room. Very clean. Great staff. Great breakfast and a great dinner in the restaurant. The chocolate covered strawberries I purchased in the lobby were great. Keep up the great hotel. Good luck!

"Friendly staff, clean comfy rooms"

4
Zaggy11, Crozet, Virginia 24/04/2016

Everyone was nice and helpful. The free breakfast is a nice treat too...eggs, biscuits/gravy, fruit, bread products... One important observation about the shuttle service. When they say "the hospital is only 10 minutes away", they don't tell you that it will actually take 30-40 minutes due to other stops on the shuttle route. I almost missed my doctor appt., but I was lucky and they still saw me. Finally, the location is right off 95 and very convenient, and there is a McDonalds next door if you need a quick bite.

"Best Western is the Best"

5
User 24/04/2016

Excellent service, clean room, great food and a wonderful fitness center. Great shuttle service and friendly professional staff. Enjoyed my stay very much and would definitely recommend this hotel to friends and would stay here again if in Baltimore.

"Great pre or post cruise hotel"

5
Marie S, Boston, Massachusetts, United States 24/04/2016

We stayed at the hotel for a night before our cruise. I'm a travel agent and had 41 people (24 adults, 17 children) in my group. I had been corresponding with Melrose Gamboa, the manager, regarding our stay. She was very efficient and accommodating. We all drove from Boston and were arriving early, and she made sure our rooms were ready and we were all on the same floor and near each other. She welcomed me and thanked me personally when I arrived. The front desk staff was also very friendly and professional. We had dinner there and the staff was very patient with my group, and the food was very good. Buffet breakfast was included with the rate and there was a good selection. The hotel also provides shuttle service to and from the port through a private company, and has an hourly local shuttle to John Hopkins and the Inner Harbor. There is a rate available that will include parking your car for the length of the cruise, and it was very reasonable. Overall, I would highly recommend this hotel, and it's convenient to I-95.

"Easy and convenient"

4
Margie T, Clermont, New Jersey 23/04/2016

We stayed at this hotel for the night before our cruise out of the Maryland Cruise Port. This was our second time doing so. We were on the top floor with a view of the city from our clean, adequate room. Breakfast in the morning was great. And the shuttle service ready and waiting. We were able to leave our car there for the duration of the cruise as part of our package. I would recommend this hotel to anyone who wants to extend their vacation by a day or two.

"Dirty"

2
kras2fr, Pitman, New Jersey 21/04/2016

We were in town to visit someone at Johns Hopkins. We were running late arriving and I called ahead to let them know we'd be checking in after midnight. The first person to answer the phone put me on hold and after 8 minutes, I hung up. When we arrived, the check-in was fine. The room however was not. I wanted to hang a shirt up in the closet. It looked like it hadn't been cleaned in a long time. There was actual dirt on the shelf. So, I went to place the shirt on the desk chair. There was a desk but no chair! Again, odd. A section of the marble in the bathroom was broken and they replaced it with a piece of paint splattered wood. The tile in the bathroom was broken and for some reason spackled over. The rug in front of the bed was in bad need of replacement. I don't think we'll be going back.

"Great hotel close to port! Very friendly staff."

5
Raymonde T, Ottawa, Canada 20/04/2016

We have used this hotel twice before a cruise. The shuttle before and after was organized by the hotel. This shuttle service is excellent. Breakfast is included, a nice buffet. The rooms are clean and fairly big. I would stay here again and recommend it.

"Affordable nice stay"

4
kathitapia, Clifton, New Jersey 19/04/2016

It was the first time my family and I were in Baltimore, so we were a little bit disappointed that the hotel was not in the middle of downtown. However, we were pleasantly surprised when we found out they had a shuttle van service that leaves every hour and goes to many places in the city. It was such a relieve and so convenient not to have my husband driving us around since we had already had a 3 hour drive. They serve buffet breakfast, which was very convenient too. The staff was courteous, and always willing to help. The decoration was okay and we didn't really care much about it since it was clean and organized. I was happy the room had a small refrigerator and a microwave because we have little kids and we always need to have things ready for them. Like I said, it's not located in the very heart of Baltimore, but it was still conveniently located. The only reason why I give them 4 out of 5 is because of the pool and the decoration of the room, but other than that, the service and the convenience the shuttle vans provided were great. We will definitely stay there again.

"Best Western review"

3
pktiller, Brookville, Pennsylvania 19/04/2016

I stay at the hotel for business trip while I am working for a plastic company in the area. The restaurant has good meals for a small place.does have a continual breakfast. There is a lot of People stay there that are going on cruises, work, and going to hospitals. There is one really nice waitress there by name of Angel and a really good chief by the name of Jeremy. Sometimes there seems to be a lot people late at night in the halls making lots of noise.

"the food was good after working all day at fells point pirate festival for the weekend."

5
Donald T, Halifax 19/04/2016

we did not have to hunt for a place to eat after working all day. the place is clean and people are very accomodating. the breakfast is great to start your day off. check in and out is easy. plenty of parking available

"business stay"

3
Robert P, Grand Rapids, Michigan 19/04/2016

My room was on the 11th floor this time. I've been on several and really they are all the same except for the 8th floor which is all smoking rooms. I stay here frequently for business. The exercise room is adequate and the hotel is clean. The breakfast is average and the staff is usually helpful. I've never used the pool so cant really comment on that. My biggest complaint is that the furniture is old, many of the desk chairs are so broken down as to be very uncomfortable.

"good location and facilities"

4
Louis T, Freehold, NJ 19/04/2016

Location is right off the I-95. The included breakfast is good, with eggs, sausage, pancakes, waffles, cereals and pastries. Rooms are reasonable size, but the furniture is a bit worn. Restaurant was adequate, but the food is only fair. Nice pool and fitness center.

"Happy in Balto!"

4
coynemar, Edison, NJ 17/04/2016

My husband & I were picking up our son after he spent a year in Afghanistan....needless to say we were happy & relieved. The hotel provided breakfast, which was good. We also ate in the restaurant, which was very good. We think the beds could be updated....other than it was centrally located & we had great service!!

"Stay Before Cruise"

5
MichaelPavuk, Philadelphia, Pennsylvania 17/04/2016

My husband and I drove down from Phila. PA and did a cruise package at Best Western before our 8 day cruise to the Caribbean. We were very satisfied with our one night stay that included free parking during the cruise, a continental breakfast the next morning and free shuttle to and from the Baltimore cruise port. Our room was neat and clean and we had a nice view overlooking the city of Baltimore from the 9th floor.

"This is the 2nd time staying at the Best Western and we will be back again."

5
Sandy S, Carrolltown, Pennsylvania 15/04/2016

It is very easy to get to by car. They have a wonderful restaurant for dinner. Breakfast is fabulous and best of all they have transportation to the cruise ship and let you park your car. The staff are also very helpful.

"A Reasonable Price and Great Downtown Shuttle Service"

4
Cruzers174, Kingston Ontario 14/04/2016

We booked here as parking rates at downtown hotels are very high and parking is included here. The hotel provides a free shuttle service to John Hopkins Hospitals and the Inner Harbor Tourist area (Aquarium, Camden Yards, B&O RR Museum). It also has a free breakfast and the same room is a restaurant in the evenings; prices are moderate for meals and a good menu selection. The room was fine... comfortable beds and clean. Free Wi-Fi too! All in all, good value for a moderate price.

"Friendly front desk"