Best Western Plus Hotel & Conference Center

Ahmed is the best front desk employee ever! Go Ahmed!

We stayed here 2 nights before our cruise. The hotel is a little dated but very clean. Check in and out was quick and efficient. We asked about the bus to the cruise port. We did not need to leave a car there. I was quoted $25 each. So it would have been $50 for the 2 of us. I opted to set up a Lyft instead for $29. I'm glad I chose the Lyft because we were in the car on our way while all the bus people were lining up to get a ticket. There were a lot of people for the small vans . The hotel itself was great. We will stay here if in the area again.

My wife and I stayed at this Best Western for most of January and May of this year along with 3 other short visits in order to go over to Johns Hopkins. The hotel is nice, affordable, and convenient. It has a warm breakfast allowing us to eat before going. It also has a workout area and pool so that we could keep up with our exercising. What made our stay here stand out was staff. Everyone was very nice and helpful to us during this period. But three people in particular made us feel so welcome and comfortable during these somewhat stressful visits. Aleena, at the front desk, greeted us with the most beautiful smile every time we walked by no matter how busy she was. She also remembered us between visits (2 months sometimes) and would start our check in or out before I made it to the desk. Her infectious smile always made us feel better. Shawnta, who seemed to be everywhere, also remembered us each time we visited. She would always stop and talk to us and it really helped. She also went way above and beyond helping us find a sweater that my wife had left one visit. It took her a couple weeks to locate and return it to us. We will always be grateful. The final person was the housekeeper we had on our floor for much of the time we were there. I think her name starts with ‘Yu'. She too remembered us between visits and would always stop and chat with us and ask if there was anything she could do for us. I would definitely stay here again, mostly because of the wonderful staff.

Cons:My family stay at this hotel was almost marred by the smell of cigarettes in the room we were given. The previous guest smoked in the room and it smelled very heavily as soon as we opened the door. The management need to do more with their smoking policy. Pros: The staffs are the best part of this hotel: Mr Mostafa and Mr Sadiq are stellar employees. Mr Sadiq apologized for the cigarettes smell and made sure our room was recleaned and sprayed thoroughly and also gave my family a complimentary dinner, the meal was fantastic. Mr mostafa took care of our logistics and everything in between. If you plan to book best western plus in Baltimore asked for these two staff, they will make your stay beautiful.

Booked a last minute trip for a medical procedure. In my haste didn't realize I'd been redirected to a third party who TRIPLED the price of the rooms. I spoke with front desk and Manager Janel and Aleenu on arrival and they were able to book me much lower cost rooms and help fight the company that tried to scam me. These women are my angels. You don't find customer service like this much anymore. 5 stars!

The hotel had all the necessary amenities and services, such as free breakfast, a comfortable room, and a bathroom with soap, shampoo, conditioner, and lotion. The hotel is pretty close to the harbor and airport, and also provides a shuttle service to the harbor, which is convenient for those who are planning to visit the harbor. The hotel itself is clean, and pretty quiet at night. The atmosphere of the hotel isn't anything notable, but in my opinion it is well priced and provides you with a pleasant experience.

This hotel is the best. I love everything from guest service to breakfast, housekeeping. They have a nice restaurant on side. The shuttle service made my life easier.

I've stayed here multiple times in the last few months. The first time, I was worried because there's a bar/restaurant at street level that seemed like it would be noisy, but I haven't heard anything regardless of which side in the building I'm on. The staff, especially Crystal and Ahmed, are super friendly. Breakfast is about what you'd expect - didn't have time to enjoy most of it, but I appreciated the oatmeal and coffee I took to go every day

it was a great hotel I'm the pool was under construction but there was also a lady named miss shawnta she went out of her way to find my wallet after looking once already she found it and returned it she is the best please give her a raise 🙏

Pool was dangerous i have pictures

June 10/11/2026 Stay. We alway stay at the Best western Plus on O'Donnell in Baltimore before our cruise. We love the close location to the port. The shuttle service provided is outstanding. Josh and Stacy are incredible as they provide a well organized shuttle system. They are safe drivers and always friendly, helpful and courteous. Plus their shuttles are always there waiting when we return. We love our room accommodations thanks to the Housekeeping Manager/Supervisor Barbara. We often have the same room assigned and Adalia has our room ready on our arrival. Always clean and comfortable. The restaurant and bar provide great dining experiences. Ivona as the bar host and Alicia as our dining server. Their crab cakes and cream of crab soup are our favorite. The front desk personnel are always friendly and helpful thanks to Collin the front office manager. Mustafa, Alena and Janel alway make check in easy. I also use their early online check in prior to arrival.

I found out at 9:45pm that my booking at a different hotel had been cancelled while trying to check in. I was very tired and hotel rooms were in short supply due to a convention. Best Western agreed to provide me a room for two nights. I was impressed and grateful even before I got there. The stay was comfortable and uneventful. What stood out about this hotel is that they genuinely care about their customer, and show it in the small things we take for granted. 1. The room service staff made sure I had coffee, clean towels and checked if I needed anything 2. The lady at the free breakfast ensured a senior who was unable to get their breakfast was served everything they wanted, making multiple trips from the buffet ti his table. 3. The manager, Mr. Mustafa, somehow knew I had checked past 11pm the previous night and went out of his way (caught up with in the parking lot) to ask me three times if my stay was going well. This hotel is three and a half miles away from my work, but the service I received made it worth the hassle of being farther away.

Crystal and Janel at the front desk were very kind and accommodating. They worked to correct a small mistake and made us feel stress free after a long drive and tense feelings in wondering how we would be able to get on our cruise smoothly. I'm very thankful for them.

Excellent services great staff nice rooms

Rooms and corridors were smelly. Poor communication with third party online who are selling their rooms. I end up paying more than double price of this f***** room. I arrived there at midnight, so I had no choice. Filing claim.

Check In experience was really good with Kira. She was friendly and knowledgeable.

From checkin to the restaurant our experience was dismal at best . We waited 45 minutes at the restaurant for our order to be taken and then over 45 minutes to pay our bill.

This hotel is located in a very convenient area of Baltimore. The hotel staff is extremely helpful and friendly. Most of my interactions were with front desk attendant Janel. She is very professional and extremely polite. She made our stay even more pleasant.

Had a great experience at the bar tonight—Jenn was awesome. Super friendly, easy to talk to, and really made the whole vibe feel relaxed and welcoming. She was on point with the drinks and checked in just the right amount without being overbearing. You can tell she actually cares about making sure people have a good time. Definitely one of the highlights of my stay here.

Genn was amazing!!!!!!!!!!!!!!!!!

Shawn is amazing to deal with and always helps out

Been staying here for many years for cruising out of Baltimore. Staff always friendly and handicap room was perfect. Breakfast is always good but wish they had gravy and biscuits.

The staff were the best. Always available to answer questions and provide service. Room was clean! Beds were great. Food good.

Terrible experience at this hotel, would not recommend visiting. The front desk staff is rude (with the exception of maybe one young man). I traveled all the way from NY to stay at this hotel and I forgot my wallet back home (already a frustrating situation) but I wasn't worried since I had the state approved app by the DMV with my digital ID on it. When I arrived at this hotel to check in and get the room set up to surprise my wife for her birthday, 2 women quickly dismissed my case noting that they need to see my physical ID in order to check me in. The airport can accept my digital license but you can't accept it?! Ridiculous! I stood at the front desk for 30 minutes until a young man decided to assist me. This delay of couse ruined my surprise. Won't be staying at this hotel again. Then after I salvaged the rest of the evening, I woke up and wanted to take advantage of the free breakfast. I called down to the front desk to ask where the breakfast was located and rudely noted that breakfast already ended. Upon inspection, there was a little piece of paper with the room keys that indicated the time of breakfast. This was not adequate notice and should have been communicated during check in.

We stayed here to arrive in Baltimore early for a cruise leaving January 25. Mother Nature had other plans and our cruise was pushed back a day due to the weather that shut everything down. Everyone went above and beyond to make sure we had extra hours in the restaurant, to accommodate late check out while we waited for the port to open. Room was clean, staff was amazing under the circumstances and would definitely stay here again.

An unexpected stop on our way from Boston to South Carolina. The traffic was just crazy on a Monday holiday. This hotel had dog-friendly rooms and was right off the highway, making it our pick. Lately, BW spots have not been up to the standards they were in the past, but this one surpassed our expectations. The staff were very friendly, and the dinner and breakfast at the restaurant were very good. The breakfast was included in the room rate, which I thought was reasonable for the area. I do wish there were more control over people at buffets, reaching hands into containers when tongs are provided, but that is the way it seems to go these days. The room was very clean, and I liked the little shampoo containers; many places have switched to the new big pumps on the shower wall. The parking was free, and most importantly, the hotel and parking felt safe. Thank you, and if I am ever forced to stop this early on a trip again, I will choose this spot.

We booked this hotel to be in Baltimore before surgery at Johns Hopkins. We ended up coming a day early because of a snow storm that came through. The hotel did a great job considering the storm and all of the guests being stuck in due to the conditions outside and driving restrictions. Great staff, accommodating with extra food options and hours in the restaurant/bar, all around great experience. Highly recommend!!

Entire staff extremely friendly and helpful! Opened buffet that is normally not open for lunch for guest snowed in awaiting cruise. So many of staff going out of way to accommodate!

I'm a patient at Johns Hopkins Hospital. My husband and I travel from out of state biweekly for treatment. We love the Best Western Plus hotel in Baltimore. The staff is friendly and accommodating. Mohammed is the sweetest front desk person and always remembers my name. All of the front desk staff members are kind, helpful and friendly. We enjoy eating in the hotel's restaurant downstairs. The food is good and it's nice to unpack, relax and go downstairs to eat. They also have a very nice continental breakfast every morning. We appreciate the Best Western Plus hotel, it feels like staying with family.

Ate at the Restaurant while in town. Angel is fantastic!!!! Very personable, attentive and worth the visit if you're staying here or just passing through!

Stayed here for a business trip and Angel always entertains and services you right, 😉 Long day? Unwind with an Angel and a beer at the bar.

Angel the bartender is awesome! She is doing a great service! Keep up the good work! Will come here again! Keep on rocking in a free world!

when ever my job brings me to dundalk this is the go to place to stay. outback has truck parking which is very accommodating the restaurant offers a bar for cold drinks and good food. taco tuesday is awesome and angel always remember my drink as soon as i walk in even after months of not seeing me. will be back next time business allows

Awesome bartender! Great restaurant truck parking in the year clean rooms and great atmosphere! Best place to stay locally in Baltimore MD!

Great for truck drivers The bar has daily specials and a very nice bartender named angel who keeps the drinks coming and the conversation flowing. If im ever near by I always make sure to stop in for an amazing burger

Great hotel with lots of truck parking Hotel offers a nice restaurant on propety the bartender angel was very nice and chatted with us to make us feel welcomed

Here all the time for work, nice to have friendly faces to see all the time. Angel is the best bartender................

I had to stay 7 days in the hotel alone, my husband had surgery in John Hopkins bayview hospital. The people in the hotel treat me like family, they gave me all kind of support to feel safe, loved and respected. I recommend this hotel 100% to everyone. Clean, excellent food, the bed is very comfortable, secure, excellent costumer service. I travel to different countries and different states in USA. Never feel so happy and safe in a hotel before. Please visit them you will never regret it.

Angel bartender made dining enjoyable the staff at the reception desk after 3pm have made the stay very pleasant 😀 and the cleaning staff been excellent

Great bar tender with exceptional service and a great attitude. I believe her name was angel. She went above and beyond.

The drive to Baltimore was easy, Best Western is so convenient to park and cruise from. Wazen at the front desk will take care of your needs.

EXCELLENT CUSTOMER SERVICE!! The restaurant has AMAZING food. The restaurant waitress ( Angel) does Excellent at her job. HIGHLY recommend stopping by.

Angel is the best bartender she is very accommodating and attentive I can tell she is someone that loves her job❤️❤️❤️❤️❤️❤️❤️❤️

Angel was awesome. Great service. Fantastic attitude.here for work and would come back to visit seems like a cool place

My wife and I have had numerous trips to Baltimore this year for appointments and surgeries at Mercy Medical Center. We have used this hotel every time. It's about 20 minute drive to get to the hospital but the hotel, the restaurant and the employees make it worth the extra drive. The desk clerk, Shawn, couldn't have been nicer and was extremely polite and helpful. It's a beautiful hotel without the hustle and noise of downtown.

Hands down the best hotel in the area, with Ivana behind the bar and an amazing staff that make every stay comfortable, relaxing, and worth coming back for.

We have been here many times in conjunction with our trips to Johns Hopkins for medical treatment. It was never a 4 🌟 hotel but it has gone steeply downhill over the years. Will never go back.

Best steaks around. Make sure Jeremy is there he makes the best stewk. I always look forward to a good meal when work brings me in town. Angel keeps the drinks and convo flowing

Love the restaurant and Angel is the best and the hotel is very safe and accommodating.Also the comedy shows they have there sometimes are pretty cool.

Angel & ivona were great bar tenders I really enjoyed my time at tradewinds great food was with a buddy from work thanks so much

We stayed at this hotel because we had a family member in John Hopkins hospital. The entire stay was amazing due to the staff starting with the front desk, shuttle service to and from the hospital, the restaurant and bar which even remained open for us one night when we returned late due to a long surgery. We were not sure if we were going to have to extend our stay beyond our initial reservation or what but we were assured they would accommodate us with whatever was needed and that is exactly what was done throughout our entire stay. We would like to send a special thanks to some of the staff that went above and beyond: Alissa, Doneshia, Mostofa,Alicia,Ivona, Tracy,Craig,Naeim,and Mr. Salem.

Angel is the coolest waitress there is I'll be here again she's cool and the rooms are good and the food is good it's worth the stay

Came to the hotel was great to see so many familiar face like Kira and angel. Got to chat about all her recent trips and amazed at how good the home made cupcakes are. We will always stay here when business permits

The hotel service is great and rooms are great , and angel is a great lady at the bar , definitely recommend stop by for food and drinks , definitely will come back

The bar staff by far is the most elegant people I've ever met in my life. Angel by far is nothing but short of an angel. Kira is the best cupcake maker in the world. God himself put the cupcake make an ability into her hands.

Kira's cupcake were phenomenal. It went great with Angel, and Ewa great attitude. It's was a great experience and times.

Tradewinds restaurant is highly recommended on Sunday and Monday - Angel is the best and is always outgoing and kind. The food is very good as well.

I have been using this BW+ for many years now. I always have been pleased with the service and their personnel. The people at the front desk were always professional, personable, and there was always service with a smile (Shout-out to Brandi, Tiffany, Aleena, and Night-Manager George). In the few times I have had problems, they were always very understanding, accommodating, and gave their service with smiles no matter how busy they were. The Front Office Manager Doneshia and has always been the best! Every time she was there for me and helped with accommodations that were not always easy. Also, Sean has never missed a time to stop me to shake my hand, say hello, and made sure all things were all good with me. Also, these two have always made sure that I was introduced to anyone who was new working at the front desk. I have had the pleasure of getting to know many of the employees from the years of staying here. Everyone from maids to management were always the most helpful people you would ever want to meet. It has been quite a pleasure staying here. I highly recommend BW+ on O'Donnell Street in Baltimore.

I went to the bar and Angel was amazing some of the best service I've recieved in a long time. I will most definitely be back again as long as she's working.

The bartenders Jenn & Angel are amazing! All of my bar experiences have been absolutely great. The both of them need a raise lol. But no seriously they are great.

Trade winds restaurant is fabulous. Angel and Jenn are great bar tenders. Kierra is great waitress. Housekeeping is fantastic. Takes care of any needs when there for long stay. Breakfast could use some more variety then just eggs everyday.

Motel is clean and comfortable, the restaurant is also good and good food plus the bar tender is great......Angel is the best...

Great food, great company, great service from Angel. Food was well cooked, great mashed taters. Overall a great experience.

Hotel staff was friendly and helpful Angel the bartender is bubbly and friendly great service very helpful with choosing food from menu

Nice place, the restaurant/bar has good food and great staff, rooms are nice and clean and comfortable, friendly front desk service as well

The hotel is good, service is excellent. The trade Tradewinds restaurant and bar is excellent. Angle, the bar tender is very nice and quick with any drinks and food. All around a good experience.

We were in town for a medical procedure at John Hopkins Hospital .Hotel is showing signs of age, decor/ furniture dated with visible damage in room 604( refrigerator cabinet was strained and would not remain closed),picture on wall crooked, scratch marks on furniture and all walls could use a deep clean.Light on the wall by the tv was missing the bulb. Overall, the room was very poorly lit even if you turned on all the lights.The beds, were very soft, so if you have a bad back this may not work for you. The a/c in the room, worked very well. Only two set of towels in bathroom on arrival. A second set, was dropped off by the housekeeper in the morning. These towels, were obviously older, dingy and on their last leg! They didn't give you that " fresh" clean appearance and were not soft. All the hallways and elevators had No a/c! They were very uncomfortable. The room rates are reasonable especially if you book directly with name and get the discount for John Hopkins patients. We stayed here because of the location, free parking and they do offer shuttle service to and from the hospital which is a wonderful service, if needed. They have other specials stay and cruise and also if you are flying out of Baltimore Airport. I believe you have to book by calling the front desk. Several complaints of cars being broken into,we didn't have that issue. The area appears sketchy- it is directly across a huge truck stop.You are given a parking pass to place in your car upon checking in. You of course, have to sign a release to receive the parking pass. Our checking in was with a female- I believe her name was Brandi- she was very pleasant. I did question her on the $150 deposit that is done separately from your room charges.I did acknowledge this when we booked, however I did not realize that the charge on your credit card, was not returned when you check out but may take upwards of three to ten days! So, if you use a credit card instead of a debit charge, I would think this could be completed more efficiently. Electronic reversals are done all day long. Just a pet peeve of mine as holding your credit hostage should not be the norm, especially when they are hosting guests in rooms with damage. We did not use any other the amenities available. Our person checking us out was a male. When he was asked for the final folio, he looked at me like I had horns on top of my head! Very bizarre! He did provide one after a second request .Strange response as this is standard terminology in the hotel/ travel industry. So, would I stay here again? Probably.

Very convenient to John Hopkins. Caring staff and helpful. Decent breakfast and comfortable rooms. The parking near this big city seemed safe and was an important part of the decision as the neighborhood is sketchy. Only problem was greated by the third party vendor "hotels" who could not fix a small proble.

Love to stay at this Best Western on O'Donnell St. when cruising. Have great rates for the Park and Cruise. Pay one night rate. Leave your car for the duration of the cruise here. Get free shuttle to and from ship and an extraordinary free Breakfast Buffet in the morning. Been coming here for years.

Got the stay and sail package. Stayed Saturday Dec 28th after catching Tommy Davidson at Baltimore Comedy Factory inside hotel. Sunday morning when going to take a shower there was a roach crawling on shower curtain. Reported that and said we ll deal with it when we get back from cruise as it was Sunday and we were about to shuttle to ship. Upon returning a week later I found that my car had been broken into and attempted to be stolen. Back window busted out and steering column broken. One thing I will say is the staff there were accommodating and tried to remedy the situation as best as they could, but the overall experience is something you shouldn't have to deal with when you spend your hard earned money.

I killed two roaches in the bathroom, the tub was filthy. My husband went to take a shower and something was coming out of the drain. I reached out to the front desk and the only suggestion was to move rooms. But they should know that it roaches here.

Outstanding Sleep-Park-Shuttle Cruise package. I always stay her. Clean, efficient and friendly staff. KD Elite provides and outstanding shuttle service to the port. They are always there waiting when getting off at the end of the cruise.

I stay here many times, especially when cruising out of Baltimore. This place has everything. Clean, comfortable, quiet rooms, fitness center, pool, office, snack shop, restaurant/lounge/bar, full hot breakfast, conference rooms and plenty of parking. They also offer shuttle service. Staff is very professional and personable. It's such a great place to stay.

Quality of staff was excellent. Everyone we dealt with was friendly, helpful, and went out of their way to meet our needs. Room was clean and comfortable and the complementary breakfast was way better than most. Bar and restaurant staff were friendly and efficient. Several of the staff we spoke with shared that they were long-term employees of the hotel (20-30 years) This speaks well for the management of the facility. This is probably the best experience we have had at a Best Western.

I went to go visit Baltimore with a few friends the other day and these guys made my trip so much easier. The staff was so friendly and answered all my questions, Yasien was helping me through the whole process making sure everything was what I wanted and I couldn't say I'm displeased. Him and co workers was very friendly definitely going to come back here when I visit again!

Very loud, overpriced and had cockroaches. Breakfast was poor. Waffle mix was runny, sausages where raw in middle. Maid came in room when my son was asleep. I would not recommend this location. Was loud and woke up to a liquor bottle next to my car in the morning.

The staff is friendly and the rooms are clean. We come here for appointments at Johns Hopkins. The shuttle services is very convenient and it will bring you to the facility and it'll also bring you to places like the inner Harbor. I have a recommend this location.

Only one elevator was working. It could take up to 15 minutes to go in-between floors. Breakfast was below expectations. Normally have a good experience with best western Breakfast but this one did not live up to expectations.

Listen to other reviews about the night-club on the premise. We went to early dinner and then didn't leave our room after 7pm. Other teammates came in at 9:30pm and felt very unsafe and cahecked out the next morning. We stayed in room 814. The air conditioning unit was extremely loud and noisy. it made it hard to sleep so we had to turn up the temp at night so it didn't turn on as often. The bathroom walls were very dingy and dirty. There was a strange sticky substance on the sink counter. the comforter on the bed had black marks on them...it needed to be washed, but was covered on front and back with sheets. The pillows were very lumpy. Only one elevator working for most of the stay, which made for long waits. One morning we walked down 8 flights of stairs since all elevators were full when they got to us.

This hotel staff goes above and beyond to help community, very hospitable, location is perfect and rooms were very clean, will come back to stay again

Service is good, rooms are comfortable and the restaurant is very enjoyable. Amenities need to be in good working order.

This hotel was an excellent choice. The room was clean. The breakfast had ample choices including gluten free options. The restaurant had good affordable meals. I utilized the shuttle service to Johns Hopkins. The drivers were very friendly and professional.

I really liked it . If I could complain about anything, the hot tubs jets never worked and the blue wet old mats by the pool is just a little nasty and needs to be replaced. But it was nice . I'll be back soon :)

Hotel is rundown and needs renovation, but staff is very nice. Best Western and the Tradewinds restaurant need to stop handing out plastic containers and plastic utensils, like they're candy. One of the servers told me that she asked management to stop using plastic, but she was ignored. How hard is it to use compostable containers for take out? And there are ZERO recycling bins anywhere on the property. This is not hard. Just do it.

This was a nice Best Western- it was clean and the front desk staff was friendly. The rooms were comfortable and well maintained. Breakfast was A-plus with a wide selection of foods available. I do not recommend the bar/ lounge for dining. The crab soup was saturated with corn, highly salty and the bowl was the portion size of cup of soup. The Caesar salad was not a Caesar salad - it was romaine lettuce topped with a couple croutons and dried Parmesan cheese in lieu of fresh shaved Parmesan. Better food could be found in the vending machines. We stayed here before a cruise and used the shuttle service. It's run by an outside company that honestly is a mess- lol. Info and faith in their ability was hard to come by - but, surprisingly they got us to the pier in a timely and fairly efficient manner at a reasonable cost.

Our room was average, some minor peeling paint, small rips in duvet on our bed & a slightly smelly fridge, but the views were good. The pool/fitness center needed some upkeep. Breakfast was good & staff were really nice.

It was only a 1-night stay but we were pleased with the accommodations. Friendly and helpful staff, clean room with comfortable bed and chairs. Affordable rate on floor dedicated for patients of a nearby medical center. We enjoyed dinner in the hotel restaurant, price for which was reasonable.

Took advantage of their cruise package; stay the night before, leave your car there for the length of your cruise and take their shuttle both ways to/from port. Great deal! Had dinner and breakfast at the restaurant and it was ok, nothing special. Good service at front desk and restaurant. Room was clean and comfortable.

I had an enjoyable time at the Best Western Plus. I can't wait to go back in March 2024. The staff was excellent, treated me with good care and the food was very good. I did not expect to have such good service and it turned out to be awesome.

We always stay here when we are cruising on the Park and Cruise rate. Stay for one night, get a free hot breakfast. Also included in the price is a free shuttle to and from the ship, and free parking for your car in a secure parking lot by the hotel for the duration of your cruise.

Very comfortable bed and pillows we visited pre cruise. Offers free shuttle to Inner Harbor every 2 hours with pre scheduled pict up. Very friendly staff and breakfast is included from 6-10 AM. Fruit, make your own waffles, pancakes, and scrambled eggs, sausage etc.

We have stayed at this location many times over the past 18 years. Always have had very good trips. It is close to Johns Hopkins Hospital and gives a discount if you are there for an appointment. Provides a free shuttle for trips to and from downtown inner harbor. The staff has always been very helpful.

Fantastic place to be. There are very nice people at the bar and very friendly shuttle drivers. The room is clean and well equipped and we had a great visit. In addition, the hotel staff are very courteous and everything worked out as hoped. We would book again.

It was an average hotel with an excellent location, just 3 miles from the historic Fells Point in Baltimore. Unexpectedly, I had to leave a deposit of $150. The room had extensive damage in the shower and on the wall of the bathroom. Worried about getting my deposit returned, I had to take 30 minutes to go over the existing damage to make sure I wouldn't get blamed. I'm not sure I agree with a hotel that thinks it's good enough to retain a deposit for potential damage and then have extensive damage already existing in the bathroom?

This was a club trip for The Seeing Eye puppies and their raisers for an exposure trip for both. We had seventeen rooms Friday to Sunday. Everyone was very happy with their rooms. The Saturday night dinner was delicious. We have stay at this hotel a number of times and would be happy to stay again.

My wife & I decided to go on a weekend getaway to enjoy the Inner Harbor in Baltimore. We've stayed at Best Western in the past, so wee decided to try them again. Our stay was just as we remembered the last time, except we weren't there for a cruise this time. The hotel is clean, comfortable & relaxing. There's not much to do in the immediate area around the hotel, so you'll have to venture out to find things to do. My wife & I took advantage of the shuttle service to the harbor, which was a short ride away. They drop you off & will pick you up at scheduled times throughout the day. Overall, we enjoyed our trip to Baltimoer and our stay at the Best Western.

The hotel was clean and the staff was very helpful. My only complain is the mattress needs to be replaced. You had to cling to the side of the bed to keep from sliding into the center of the bed. The transportation to and from the cruise port was very organized and efficient,

We had a very nice visit to inner harbor, and the best western was very clean and the continental breakfast was phenomenal. also friendly staff made it all possible! I would definitely return there in a heartbeat!

Hotel is in disrepair. Shower head broken, bathroom exhaust broken, bathroom sink wouldn't drain. Pool was filthy. Panhandlers roaming the parking lot, but the beds were really comfortable and the staff was very friendly and helpful.

My son and I recently spent 8 weeks at the BW, Plus (5625 O'Donnell St, Baltimore, Md); while my husband was a patient at Johns Hopkins Bayview hospital in Baltimore. The treatment we received during this stay by the employees of the BW was always courteous, gracious, professional & kind. The front desk receptionists always greeted us with a smile & since we didnt know from day to day how long we would need a room, they were always ready to help me book more nights on short notice. I would like to single out the receptionist, Kristine Haulsee, who helped us in so many ways. She is truly an exceptional employee. The breakfast employees, especially Seneca, always had a smile for us & a kind word when we needed one. The shuttle drivers , especially Julius, were always sympathetic and ready to chat with us. It was such a relief to be able to rely on this service. The employees who cleaned the rooms and the maintenance employees did a great job keeping us comfortable. My husband, son and I are now back home but we will always be grateful for the wonderful treatment we received during a tough time.

I was very happy about the stay. It was clean, quiet and comfortable. The pool was closed for repairs which was a bummer since that was one of the reasons I choice the hotel. But the full breakfast buffet made up for the pool. Would and plan to stay again.

We had to check out early due to a huge cockroach in our room. There was also a dead cockroach in the hallway by the elevators. We called the front desk to report the cockroach, but no one came to the room. We decided to check out early instead. Nothing was done for us. There was a lot of drunk people from the night club. The hallways and elevator smelled. There was hair on the bathroom sink. I will most definitely not be staying here again.

Highly recommend this facility, they were wonderful on all sides of the spectrum. Chef in the restaurant was absolutely wonderful, desk staff were friendly and helpful and room was very comfortable with a good bed and decor.

This hotel was gross. We switched rooms twice, once because of an awful mildew odor and once because of large sticky spots on the carpet all over the room. There was SO much noise. The pool was so cloudy that I didn't feel comfortable letting my kids swim in it, and everything in the workout center was broken except for the elliptical. There is a club attached to the building, and it is next to impossible to find parking if you're returning to the hotel after 9. When we would leave the room, the latch that locks from the inside would sometimes swing closed, locking us out. When this happened we had to wait for someone to come let us in, which was 20-30 minutes. I have two small kids, and the hallways are not air conditioned and it was 95 degrees outside. It was overall just an awful experience.

A great hotel. Customer service was awesome. The breakfast buffet is exactly what a breakfast buffet should be. It was replenished when needed and had a great variety. Rooms were good ( large refrigerator). Only issue is that the mattress is rather soft. Only true complaint is that they really don't have a late check out. You must ask first thing that morning which made it a little inconvenient because I asked, but couldn't wait for them to get back with me ( manager has to approve it and wasn't there at that time) because had to get to the university to pick up daughter.

I expected better service since I came in from out of state. I made the best out of this poor situation. I would not ever consider having an occasion and staying at this place. I am not a person to complain but in this case, paying this much, I felt obligated to voice my experience and my opinion

Room had roaches checkin was by someone who didn't know what she was doing.. She didn't even show me the way to the room. I went the wrong way. Felt like they were putting all the black people on the 11th floor which seems to be the dirty floor

This is a very clean, safe, and quality hotel with very professional staff. The restaurant food was very good and fairly priced. It's only a 15 minute drive to Johns Hopkins Orleans Street Campus so the location and price made it ideal.

I had surgery at Johns Hopkins Bayview and we stayed at BW. I could not have asked for better staff, better room, I have had several surgeries at Bayview the last 2 years and we have stayed other places and at AirBNBs. But not any more we will be staying at Best Western Plus!!

If you are not there for the club during the weekend your not welcome. Also they have roaches nothing works very out dated, room are stupid hot and over all not worth the money. They need to do updates to this place before they worry about a club.

We stayed overnight for their “Stay and Cruise” package. The room was great, clean. Bed was very comfortable. The restaurant was fabulous. Food was cooked perfectly and served piping hot! Everyone had a smile and a heartfelt “hello”. Will definitely stay there again next time we cruise out of Baltimore. Oh yes, the service to get you to and from the cruise terminal was very well run.

We used this hotel and parked for 12 days while taking a cruise. Everything was seamless with nice updates on our transfers. Best hotel experience with cruise port transfers I have ever had. The only small problem was that the USB ports were becoming loose

This motel has been my favorite from stays in the past. I will not be returning! We found many cockroaches in the rooms and hallways, we notified the front desk and the just shrugged it off. The rooms are showing disrepair.

Going to list the good, the bad and the #HardTruth Terrible Breakfast: Sausage extremely tough and chewy Eggs like frisbees (flat, heavy and solid) Muffins were truly the only edible thing. They were very heavy though and not porous at all. You have to reheat, until quite hot and add butter to bring life into them. Just too dense and small. Each floor has both vending and ice machines. However, they are alternating which ones actually work. E.G. On the 7th floor ice was down, but food machine worked. On the 6th floor was complete opposite... food was down and only the ice machine worked. TV has no listed guide on the network. Requested wake-up call at 5am... it came at 4am... lost 1hr of sleep. The most annoying part is their Indian employees. They don't understand English at all and should NEVER be behind the desk! #Period They have Zero idea what they are doing and they don't care to learn English ...you know that is the Official language of the United States ... If going to work here; Learn it! It's disrespectful not to! Almost all the housekeepers are Latino and they know much more English than these other people. My room reservation was severely impacted and delayed due to the Indian receptionists! The wife knows more than the husband and even she isn't good. Get them away from the desk until they learn the language! I was excited to visit the Tradewind restaurant. Food wasn't really good. It's very expensive but on the poorer side of quality and taste. #Disappointed. Staff is very nice at the restaurant. Just highly disappointed in the food. They need a much better chef. Tips for this hotel's management and owners... The foreigners MUST LEARN ENGLISH! The Indian couple are the absolute worst! If I were in your country working, I would learn the official language. You are in my country working ...with people ...LEARN ENGLISH PLEASE Tips for guests... -- Go in person to the desk for everything. -- Use your phone or bring alarm clock. -- LOCK your door and hang "Do Not Disturb" Sign... housekeepers just knock and barge into the room, without hesitation. -- Do your research of the area sights/attractions, prior to coming. Bonus: The One "Pro" about this hotel is they have reduced rates for John Hopkins patients.

I have stayed here before. The past 2 times I have found the hotel beyond standard, especially some of the accommodations in the guest room. The room was nicely sized and provided enough space for our family of 5. But the bathroom was a problem. The sink was peeling. The stopper in the tub wouldn't close and I found a bug (possibly a roach) in the bathtub. Breakfast was below standard because my grandchildren could eat the partially cooked pancakes.

This hotel has changed! What happened? After the flight to Baltimore all I wanted to do was go swimming. I was surprised the pool water was cold and the whirlpool was not working. (19 Oct 22). The soda and ice machine were also down. I ask again. What happen! I would like to say "Excellent job on the transfer transportation (KD Elite) On 20 Oct 2022, there was a bad accident at the tunnel, which back traffic on I95 for 4 miles. KD Elite handle this situation very well. Transportation to the pier started from the hotel around 11:00 am. Great job KD Elite for handling this situation. Word of advice to Cruisers. If you have a cruise schedule Monday - Saturday departure from the Baltimore pier, fine a hotel before the tunnel. You will be happy you did.

We've stayed here on several occasions due to Dr visits. Always clean and comfortable rooms.Breakfast buffet is great and has many choices. Many different amenities for the travelers. Check in was easy

My friends and I checked in on Friday October 7th, 2022 for our university's Homecoming, we checked out on Monday, October 10th, 2022. Upon arrival to the hotel, the outside and inside looked nice, a little dated but nice nonetheless. Once we got into our room, we noticed that there wasn't enough tissue/barely any on the rolls in the bathroom. We brushed it off because we could get more. The ceiling in bathroom looked weird and was patchy. We all decided to shower after traveling all day. We noticed that the tub wasn't draining after each person got out. We put in a request for maintenance to come and fix the issue. The maintenance person that they sent arrived to the room with no tools, no tool belt, NOTHING. He didn't fix the drain, he told us that the tubs in the hotel had a special type of drain/plug that we had to press down to release the water from the tub. That's disgusting because who wants to touch their dirty bath water? that defeats the purpose of the shower. We let it go and decided to deal with it. There were other minor issues in the room that we noticed during our short stay. The wall over the bed had some type of paint/checmical that was sprayed over top of the actual paint on the wall; it looked as if it was dripping down the wall. the microwave in the room interfered with the TV. whenever we used the microwave, the TV would buffer/loose connection; the plate in the microwave also didn't spin. The carpet in the closet was pulled up from the baseboard. We could see all the under the carpet and it looked like it could be molded. It was cold in Baltimore this weekend, so naturally we wanted to turn the heater on in the room. When the heater came on, it smelt like a flatiron, like something was overheating and it was going to catch on fire. We cut it off immediately. With all that we went through, the icing on top of the bad experience were the roaches!!! We killed a total of FOUR roaches during our stay, one in the bathroom, two in the room (one was pregnant) and a baby one that was crawling on the dresser by the television/coffee maker. I'm utterly disgusted! The amount of money that we spent on this hotel doesn't amount to the experience that we had. We spent well over $600 dollars, including the $150 refundable deposit and our only compensation was $144.74 for one night and the excuse from the front desk was that “we should have complained about everything because they could have switched our rooms out.” 2/10 experience, we will never stay here again! My friends and I checked in on Friday October 7th, 2022 for our university's Homecoming, we checked out on Monday, October 10th, 2022. Upon arrival to the hotel, the outside and inside looked nice, a little dated but nice nonetheless. Once we got into our room, we noticed that there wasn't enough tissue/barely any on the rolls in the bathroom. We brushed it off because we could get more. The ceiling in bathroom looked weird and was patchy. We all decided to shower after traveling all day. We noticed that the tub wasn't draining after each person got out. We put in a request for maintenance to come and fix the issue. The maintenance person that they sent arrived to the room with no tools, no tool belt, NOTHING. He didn't fix the drain, he told us that the tubs in the hotel had a special type of drain/plug that we had to press down to release the water from the tub. That's disgusting because who wants to touch their dirty bath water? that defeats the purpose of the shower. We let it go and decided to deal with it. There were other minor issues in the room that we noticed during our short stay. The wall over the bed had some type of paint/checmical that was sprayed over top of the actual paint on the wall; it looked as if it was dripping down the wall. the microwave in the room interfered with the TV. whenever we used the microwave, the TV would buffer/loose connection; the plate in the microwave also didn't spin. The carpet in the closet was pulled up from the baseboard. We could see all the under the carpet and it looked like it could be molded. It was cold in Baltimore this weekend, so naturally we wanted to turn the heater on in the room. When the heater came on, it smelt like a flatiron, like something was overheating and it was going to catch on fire. We cut it off immediately. With all that we went through, the icing on top of the bad experience were the roaches!!! We killed a total of FOUR roaches during our stay, one in the bathroom, two in the room (one was pregnant) and a baby one that was crawling on the dresser by the television/coffee maker. I'm utterly disgusted! The amount of money that we spent on this hotel doesn't amount to the experience that we had. We spent well over $600 dollars, including the $150 refundable deposit and our only compensation was $144.74 for one night and the excuse from the front desk was that “we should have complained about everything because they could have switched our rooms out.” 2/10 experience, we will never stay here again!

We stayed for a business weekend. It was very slow checking in, but the rooms were clean & large. The beds were obviously tired, but the shower was good & things were mostly maintained. The ice machine on our floor did not work, but the one directly below us did. The included Breakfast was excellent - all fresh & good & tons of choices. They even had housekeeping service and most hotels do not anymore. The clientele was quite noisy, so be prepared for noise in the hallways. Also very hard to find parking in the evening. Restaurant is very very very slow service, but the food is good when it finally arrives.

Great place, rooms were clean and comfortable! Restaurant was excellent! These staff members need a huge compliment; Angel, Makayla, Seneka and D'Anna! They all displayed a wonderful helpful attitude that pays a compliment to this hotel!! Huge, negative to K&D LIMO, late and uncaring! Pay a lot of money for a cruise and I expect a shuttle service to get you to the Port on time and with your entire party! Rude individuals on the trip to the port, this hotel is a great place and needs to get a new shuttle service!

This hotel is a nice place to stay. Went to an Orioles game the hotel is close to everything2The people are very friendly. the rooms are nice..The bed was very confortable The breakfast was good nice assortment of food. Check in and check out was easy I`ll be back

Nice hotel, spacious room, could use a cosmetic upgrade but is still a nice hotel. I love that there was a his and her's sink in the room, one inside the bathroom and one outside. Would stay there again.

This Best Western was a nice place to stay in Baltimore. The room is showing some wear, but everything worked and it was clean and safe and quiet. There is a restaurant, bar, and comedy club on site. Fast food next door. I would stay here again if I come through Baltimore.

We chose Best Western Plus because another friend told us about the complimentary shuttle they offer to and from the cruise port. The hotel itself is not the most modern but it was clean and comfortable. The staff was very helpful. We ate dinner in their restaurant and it was very good. The next morning, we had their complimentary breakfast and were surprised at everything they offered. Being able to leave our car at the hotel and take the shuttle to and from the cruise port was wonderful. I definitely recommend staying here.

The hotel has a really big parking lot to accommodate a lot of trucks ( security patrolled ) .I was able to get a top floor room w/out we've asking ( 12th floor - overlooking the harbor ) Fridge & micro in really clean room. Pool w/ hot tub & ok fitness center. Free b/fast in restaurant. Really well set up buffet. I would def recommend. Be blessed

This was the absolutely worst stay that I have ever experienced in a hotel and especially a Best Western. we were there for a cruise and like the location. Well, our whole party of 20 people got a rude awaking. I walked in my room and part of the wall was lying on the floor. The shower was absolutely disgusting, the air blowing out of the A/C smelled like mold. I personally took out the a/c filter and it looked like it had not been cleaned in months, the dust was an inch thick. There was brown stuff all in the top of the A/C. There was over 300 plus people saying there for a cruise leaving out of Baltimore. There was ONLY 1, let me state that again, ONLY 1 elevator WORKING out of 4 elevators, 300 plus people trying to get their luggage out to catch a shuttle with 1 evertor was pure hell. The worst thing was the smell of marijuana throughout the lobby and pool area. There was no parking due to the Comedy show and night club inside the hotel. Very sketchy area of Baltimore. DO NOT TAKE HE SHUTTLE TO THE HARBOR!!!! It was 90 degrees, and the driver had the windows up and the heat on, no A/C working. Only 1 shuttle vehicle was working, and it sounded like it was going to fall apart. Overall, my family and I did not feel safe especially having a 4-year-old. If I could give it a ZERO rating I would.

Hotel is very dated. 3 of the 4 elevators were out of order during our stay. No AC in the hallways. Smell of weed everywhere. We stayed on a Saturday night and were supposed to leave our car in the lot during a week long cruise. The club they have on Saturday night brought in a very large party crowd. Parking lot was crazy all night with cars. We decided not to leave the car there because I wasn't sure it would still be there when we got back. At check out I told the front desk staff this and she was very rude and just said I would need to pay for parking again at the cruise port. There were trash bags left in the hallways. One guest took all the bedding off and left that in the hall all night. Our door handle was broke. Just did not have a good feeling about the place and did not feel safe.

I have stayed at this BW hotel for the past 7 years. Their breakfast buffet offers both hot and cold choices which consist of cereal, scrambled eggs, turkey sausages, gravy and biscuits, salsa,onions,cheddar cheese, &breakfast potatoes. There is a variety of breads, pastries, donuts, and bagels as well. They have a waffle station set up with various toppings. Yogurt and hard boiled eggs round out the buffet. Their restaurant offers both Lunch and dinner specials and pizza options. I used their free shuttle service to go to my appointment in downtown Baltimore and they pick you up so you avoid costly parking fees. It is a clean hotel that offers a pool and small work out gym. Presently they are repairing their elevators which was a slight inconvenience however all worked out as there were not many guests during my two days and nights. The front desk staff is very friendly and professional. I would recommend staying here however eating out as they have a shortage of wait staff at this time in the restaurant for dinner and I ordered out which worked out better for me.

Clean, spacious. The view was great. I really liked it. The other family members also liked it. The location was just right for going back and forth to the inner harbor. It was also very quiet. I liked that there was free parking at the hotel. I only wished the shuttle ran a little later in the evening.

The microwave in my room did not work.. it was constantly hot because the unit didn't seem to cool the room. The hallways and elevators were extremely hot, like fix your air!.. I have never ever experienced that in a hotel .. The internet was horrible and wouldn't even work on my phone right. There elevators are the scariest ones I have ever been on .. one actually dropped lower while I was getting off it and I almost fell .. the same one went to open at the top floor and then half way open the doors shut and returned us to ground level when no one was there. Another elevator you could hear springs popping and grinding and when it took off or stopped it would almost knock you over ..one stopped on random floors that won't pushed? and only one had an actual working screen to tell you the floor. I told the front desk lady about it and she seemed to not even care . The breakfast meats were cold and the eggs bland.. I understand weed may be legal but there are people who don't smoke and don't want there rooms to stink like weed! There's no reason the whole hotel should stink like weed and dirty gym socks! Keep it on different levels or something! I would never stay here again!

Visited the Baltimore Best Western this past Monday for work. As a Diamond member I always stay at Best Western. Depending on each hotel they could be a hit or miss. This hotel was definitely a hit. My room was clean and smelled like it had new carpeting. Pool was open which is a plus amidst Covid. Buffet breakfast was good and convenient as I was running out at check out so I wouldn't be late. I was checked in by a wonderful woman who constantly was smiling by the name of Christine. She is extremely pleasant. It was such a nice surprise after my long drive. After visiting Best Westerns for the past few months she was also the only one to acknowledge my Diamond status. If this hotel keeps bringing in employees like her and keeps up the breakfast and cleanliness of the location then I will make sure to book this hotel every time I stay in Baltimore.

The hotel is clean and adequate. The staff is excellent- so helpful and accommodating. The free shuttles to inner harbor and to the cruise port are an exceptional value and asset. The price for our stay, 9 days of parking, breakfast and shuttle service was incredibly reasonable. I highly recommend.

Thank you Christine! Having to make (3) multiple reservations over a 10 day period, each with a special request can be an overwhelming process. Christine was very professional, courteous, kind and patient, with her assistance the process was very quick and easy. As a store manager of a seasonal business, I would like to acknowledge that Christine is an employee every business would highly value. I would like to recommend Christine for an employee recognition, for outstanding service. I am looking forward to our upcoming visit. I'll close with a heartfelt "Thank you" Christine.

i stayed here because i had to go to Johns Hopkins for a medical procedure. the JH rate is very good, and that's the main reason i stayed here. also, shuttle service to JH was very convenient. The room was musty and there was a roach. the fitness center was fine, but one of the treadmills is broken so be careful. the breakfast was decent--a lot of options. overall, it was fine, especially considering the relatively low cost.

My family and I recently stayed at this hotel while my daughter had her orientation at Morgan State University. We are very new to the area as we traveled from Maine. I've heard interesting things about Baltimore in the past so we did not know what to expect. This hotel was a great choice as it was in the perfect location in between everything we wanted to see while we were down there. At check in we were greeted by a super friendly face who made us feel like we were royalty. Her name was Christine I think(she had red hair). Ive been to my fair share of hotels over the year and I can tell you that I have NEVER had a front desk employee treat us with such kindness, respect, and knowledge. We asked a lot of questions which can get irritating but she answered all of them with oh t every showing sign of being annoyed. You could tell that she loved talking with us as much as we loved talking with her. This girl honestly needs a raise or a promotion! We will be staying here every time we come to visit my daughter and hope to check in with her again. The room we had was a double queen room that faced the city(the red head associate gave us this room and made sure to let us know about the view.) the room had new carpet, smelled great was very clean. Our Tv said no signal at first but housekeeping came up and taught us a trick to channel the buttons down a few times and it will pick up signal. We reserved our time at the pool and had a blast. The hot tub was so relaxing and the pool was heated. Just what we needed after a long drive. The next morning we woke up and took advantage of the hot bedder breakfast which was better than I could have expected. We loved the make your own waffles Station. And that orange juice was amazing! We checked out after getting ourselves ready and gathering our belongings and the process was very quick and easy. We can not wait to come back to the Best Western.

If I could give a negative -I would . I have never felt so disrespected in my life . If I could go somewhere else we would but it's to late to book another place. Where do I start well,Upon arrival Megan was very rude, unprofessional and condescending. Ali was no better and I believe he called me a name as I asked for the manager. When I asked for the manager he told me he was but he wasn't the manger. Here's how it started. We came in announced myself gave Megan my my ID and Credit Card. She told me I needed to pay a deposit I stated I wasn't informed this ahead of time. She showed me on a piece of paper, I hand her my card. The entire time she said smart rude comments to me. I said I couldn't see the screen on the card machine and was waiting on her to say go ahead and enter your card she stared at me yet again getting smart mouth with me. She proceeded mentioning smoking when I said I don't smoke, I booked a non smoking room she states the whole hotel is non smoking . I said what's up with you ? You have been rude to me since I walked up. Her reply was no I'm just trying to get you checked in we concluded . We came up to my room realizing I was not giving my receipt, I returned back to get a copy and ask for the manager. I ask Ali for her name and his name he tells my in a nasty tone . Then along with stating he is but he is not the called me a name under his breath I believe a bitch then he walked away. The room was semi clean but the customer service is atrocious. Nasty hair in the tub and hair on the sheets which clearly the room was not cleaned in two of the most important places. I drove an hour & half away to go to a concert with my friend and the interaction has ruined my mood. I absolutely emailed corporate as well.

This is my go to hotel in Baltimore and is always a pleasant stay. This was a staycation just needed to get away. I live 35 miles away in another city, passed a lot of closer hotels but I knew what I was getting here no surprises. I've been coming here for 15 years

I ranged from being pissed at this place to very happy. We were getting in late for one nite to break up a long road trip. I reconfirmed the res for two beds about a week before leaving but the day before, got an email saying it was a king bed. I called back asking about this and they said no, you're all set for two beds. I let them know we'd be coming around 1AM and the person in front of us was screwed because he had called to add a nite to his existing reservation but the guy at the front desk said he had no record of it and there was nothing he could do, the hotel was sold out. Poor guy was traveling with his family but he had to stand aside for us when we were told we have a king bed room. I was supposedly "upgraded" but sheesh, you don't do that without asking if they want an upgrade, which we did not. Two people who are not a couple don't want a king bed. He then said there was a sleep sofa which made things better and he'd send up bedding, which never came. The room itself was very nice and huge, comfortable bed (anything would be after being in the car 8+ hrs tho I'm not sure the sofa was as good), bathroom big, got an upper floor. I just got juice at the bkfst but it seemed ok. And the woman who ended up checking us out the next day couldn't have been more professional making up for the dude the night before. She made things right so I'm kind of in the middle on this place. The price was okay, a couple miles from downtown.

Check in: Terrible check in experience. Man attendant was very rude. Gave us a price that was not on confirmation. Very experienced lady attendant said to the man you can not keep guest waiting this long. Apparently someone had charged food to our room before we checked in. It took 30 minutes to check out. Rooms- Clean but shower and sink had terrible drain. AC unit was very load. Rooms and hotel very dated. Lots of traffic in halls and door slamming throughout the night. We were on the 11th floor which was supposed to be pet free. Heard a dog barking in next room. When we walked in the room we noticed a vinegar smell. They probably clean with vinegar based products. Not a clean smell at all. Hotel - no ac in halls. Very dated. Long lines to check in. Some attendants more experienced than others. Price - Not worth the money. Can go somewhere else for better rooms and more updated. Hotel Parking- BEWARE terrible especially Friday and Saturday. After 7:30 pm disco an comedy club take up all Parking. Only 6 spots reserved for guests. You have to circle around for awhile to find a spot. It took us almost an hour. Breakfast - Very good. Lots of variety.

It's really a great place to stay. Spacious rooms, conference rooms, restaurant/bar, gift shop, pool, jacuzzi, fitness center, business center, parking for cruising. Just about everything you should need during a stay. I would definitely stay here again! I give it 5's across the board!

Owner needs to update the hotel, spend some money on it. You have to spend money to make money!! This hotel looks great from the outside but as soon as you walk in the door you can start to see the problems!

This hotel is good if you are just passing through but they need new mattress's. The breakfast is a typical hot hotel breakfast. But it was clean and the staff was helpful. The value was good for Baltimore.

The room was really comfortable and the breakfast was great but it seem to us that the property needs some repairs Overall we were satisfied with our stay. You could see security had been stepped up since our last visit there

I was in town for surgery at John Hopkins. The lobby was very appealing and very nice looking but when you got in the elevator it was downhill from there the rooms are outdated and they stink I would not recommend this hotel

Let's start off on a positive note. Breakfast was buffet style, and pretty darn good. This is probably the closest Hotel to the port. The close proximity is what made us try this out. Unfortunately, everything else is not very positive. We had a ship check in time of 12:30. Upon check in at the hotel, we asked about shuttle sign ups. We were told that the shuttles run between 12-2, and was first come, first served. Well, before 9am, and we were down for breakfast, I noticed there were already folks waiting for the shuttle. We waited until 11, and went down to the lobby to wait. The next hour went by pretty quick, as everyone was talking cruising. A little after 12, a table with a shuttle worker appeared out of nowhere. That table was bumrushed by not the folks that had been sitting there for hours, but, people that came from I'm not sure where. Long story short, the folks waiting the longest were now last on the list. There were between 80-90 folks waiting to go, and shuttle/van space for 15-20. At about 1:30, I decided to order an Uber. I was tired of playing this, too many people , to few transportation. The wife had told the shuttle monitor that we ordered an Uber. He insisted that we cancel the Uber because we were next in line. We shouldn't have been next, but we were. Cost me $5 to cancel the Uber. Made it to Port by 1:45, was on ship by 2. Certainly not the 12:30 check-in we were hoping for. Now upon return, we had quite the opposite problem. We had checked luggage to retrieve. By no means early off the ship. KD Elite had a couple smaller vans, but , directed us to the waiting 40 passenger bus. I knew this was not going to end well when we were the first people on the bus. The driver assured us, we would leave soon. We'll, of course an hour later we pulled out. What a horrible ship and shuttle experience. I blame the hotel for this fiasco. They sold the service and it didn't go well. This was for the cruise on the Legend beginning 4/24. Also, when you arrive the Saturday before the cruise, be aware they have a comedy club in the hotel. A very popular Comedy Club. Parking was horrible. Not many handicapped spots. We had to park as far from front door as you could get. I was half tempted to call them and ask for a shuttle ride to the door. After some research, this was a good option. After experiencing this first hand, never again. We have stayed at several hotels around Baltimore, with shuttles of some sort to the port. In all other cases, they had sign-ups when you checked in. Do yourself a favor, stay clear of this free for all madness.

I am very wondering and excited that to give this review for such nice people that I met them in the hotel, actually these two persons were outstanding in their behavior and characters, one was Mr. Abdul in the front desk and the other one was Ms.Angel in the restaurant, they were amazing and had the top personality which showed the highest professionalisms. The room smell was smokey, delicious breakfast and nice pool.

After a long ride on the road we stumbled upon this hotel. We had no reservation but the clerk said no problem . We got out room thank God . We went to Tradewinds for our dinner and met some lovely people . Angel , Mike and James . Their service made out day !

My friend booked a room that we were going to the Cruise, we drove about two hours. And we were very tired while we got the hotel and in the front desk we faced with a gentle man which his name was Abdul I think he was manager as his looks was different and he was very professional in his behavior and way of talking, with a nice smile he did our reservation during the time which he was reserved the room for us, we forgot our tiredness with his such a nice character, knowledge. The room was looking nice and the breakfast was delicious. And the pool was not good.

Very out dated, dirty and overall creepy. Would never ever stay there again. There was no mattress cover just a sheet. Super old pillows. Dirty carpet that was ripped up. Very dusty and smelled of old smoke. Towels in the bathroom were actually clean, but the bathroom made me itch it was mediocrely cleans.

Nice place to stay when visiting (or being) a patient at Johns Hopkins. Quiet floor set up for this group. Hotel provided a shuttle to go back and forth. Was so thankful for this. Refrig in room nice to have. Wonderful big window in room (for people like me who like daylight). Very comfortable beds and sheets.

Just some broken item and some rooms uncleaned The manager was very rude with us, and my mom she was disabled .she learned. She must rest for few minutes at 1 pm. It will be good for us to return she refused categorically . I asked for forgiveness. She refused. No good

My husband and I were bitten throughout the night, I've been trying to call and leave messages with the manager for two weeks. The front desk is very unhelpful and I'm extremely disappointed with their willingness to care, no type of compassion.

We were very happy with the size of the room. The carpet was in terrible condition and should have been replaced some time ago (along with the bed cover). The couch and chair were in good condition. Although somewhat worn, the room was clean and there was no odor at all. The pool was murky and uninviting, and the hot tub was out of order (disappointing). The bed was amazingly comfortable, like a cloud. We did the park and cruise package and no issues at all, plenty of parking and the shuttle was comfortable and efficient. Room came with complimentary breakfast buffet; we did not eat there but it looked very good. Our room had a refrigerator, a microwave and a tiny coffee maker that uses coffee pods (not k cups) (we travel with our own coffee maker).

The pool needed to be shocked. The front desk people were nice, however someone in housekeeping stole my son's baby yoda plush. The facilities were awful. The shower leaked. The only positive was the breakfast. Just save your money.

Hot Tub was out of order and the pool had obvious dirt ring on the walls. Looked like it had not been cleaned nor maintained in over a month. Mattress in room was fairly worn as well. Sad representation of a brand that I have used for over thirty eight years of travelling.

This is my go-to hotel when u stay in the Baltimore area. The staff at the desk is always us pleasant. Everyone in the Tradewinds restaurant is fun and helpful. The menu is very good and the food is delicious. The fitness room is also very nice.

I have only been in this hotel for an hour am I have so many regrets. There are small kids running up and down the hallways! Super loud. Hallways smell of marijuana. Overpriced for what you get. Room is in need of repair. I don't see any evidence of bugs at least. Needless to say I can't wait to check out tomorrow.

This hotel was not clean at all things in my room didn't work properly and the guests next to my room had a dog that barked all night, and the breakfast sucked . The sausages weren't done all the way and the eggs were hard and dried out

My daughter turned 7 on 02/04. I have NEVER thrown her a anything for her birthday. All last week I called around to several hotels because my daughter said she wanted to go swimming. All of the hotels I called said that there pool was unavailable due to Covid. On 01/31 I found this hotel on google an I liked the pictures that was on the Best Western website as well as it had a lot of good reviews an it offered breakfast. When I call on 01/31 I had spoken to someone name Sadek who I had a pretty good conversation with. He advised me that I could bring up to 20 guest to go swimming, I then told him that it wasn't a party and that I wasn't going to be bringing that many people. So I then booked. When I arrived to the hotel on 02/06 Ali then began to tell me that the pool might be open in 2 hours that it needs to worked on. All in all I was only offered a 25% discount and a 2hr extra stay. The manager Dawn was not as pleasing as I was aspecting her to be. I WILL NOT BE BOOKING AGAIN !! There was roaches in the pool area. The hotel furniture had stains on it. The amenities was damaged.

This place has decent customer service. Rooms are a bit small but neat and clean. The decor is outdated and some rooms have"very"well used mattresses. Room service is outstanding. Quality of food is very good and delivery people are always very pleasant. Only used pool/hot tub once but found both to be well kept.

I've stayed here a few times, and it's okay for the money, great location for my trip. Breakfast has a good variety and plentiful. Staff should offer water at check in. Room was clean, heat and ac worked fine.

not a good choice - drove up and there was trash all over the front area - tv didn't work - had to call front desk at 3:00 am to try to get the horrific noise in the hallway stopped - in the morning, took 10 minutes to get "warm" water - shower was "warm" and I stood in about 4 inches of water when I was finished - not sure what MD guidelines are for COVID but there was no check for guests wearing masks - the food was all open for us to take - no gloves or anyone overseeing the buffet - not good health practice

Everyone at the hotel was very nice and helpful. The rooms were clean and quiet. Room service was great. Everyone was extremely helpful and check out was super quick and easy. 10/10 would recommend especially for an extended stay

I stay at this Best Western often. I travel for work a lot. I would first like to start out by giving a shout out to Christine at the front desk. Every time I come there and I mean every time, she goes above and beyond not just for myself but for every person that walks through that door. You can tell that she loves to make sure that her guests are taken care of. I gladly wait to make sure that she is the one performing my check in process. If everyone could be like her that place would feel like home for everyone. The rooms are a bit outdated and I feel that they could use an actual plumber to come in and address some issues with the rooms but other than that....hotel rooms are great. I've never had any issues with bugs or anything like that and like I said, I stay a lot. The pool and hot tub are a great addition to the free breakfast that is an actual meal. Not just a few pieces of fruit like most hotels. This hotel is most definitely worth its price.

The hotel and its amenities were great. The offered free breakfast. I was with a large group and they accommodated us all on the same floors. The only issue I had was in order to access the club we had to go outside and walk around. It was cold and was snowing.

This is my hotel of choice in this area, as it is near John Hopkins and has everything I need: food, shuttle, parking, amenities, etc. The staff is helpful, accommodating, and nice, the price is reasonable, service is good, and I get reward points that I use for future stays. I've never had any problems!

The staff was amazing and tried their best to fix a train wreck of a weekend. Within 30 seconds of arriving in our room on the 7th floor we spotted and filmed two small cockroaches. Staff quickly moved us into a larger room on the 11th floor, where we saw no bugs for the rest of the weekend. Breakfast was delicious and hot both mornings, but the pool was not working and the hot tub was off limits. Because this was a family weekend, I specifically chose this hotel with a pool for the children. They ended up in front of the TV for hours which they could have done at home for much less money. The location was nice and easy to find.

Clean rooms and hotel. Professional and helpful staff from the cleaning crew to management, and everyone in between! Complimentary Breakfast available from 6:30-10am everyday and offers a wide variety of fresh fruit and hot foods!

This hotel was nice for the price,comfy beds and for the most part quiet and peaceful. Breakfast in the mornings are buffet and it was awesome and the staff is friendly and helpful,We also were able to order from the restaurant downstairs and had a medium pizza it was nice we are pleased.

The rooms are in great need of repair and not the cleanest. Plumbers should be on staff! Common areas also need repair. Otherwise things are nice, like the ballroom and the like. Potential is there, management just needs to care.

This hotel is close to everything with easy access to the highway. The breakfast had numerous options and the food was very tasty. The coffee was great, not weak like some other hotels. Christine at the front desk wasvery friendly and patient with a small problem we had at check-in.

The stay was excellent. Staff was friendly and professional.We made use of the shuttle - the drivers were courteous and helpful. Food was very good. The accommodations were very comfortable and clean.

The Best Western - Bayview offers discounts with Johns Hopkins and the hotel is an excellent value. The complimentary hot breakfast was well stocked and the restaurant dining experience was good. The hotel has been recently renovated and my stay was very good.

ANGEL the best bartender ive ever met... Great drinks and good conversation and her service is amazing I will definitely be back only on the strength of her and the cook JEREMY we got a steak quesadilla and it was the best I have ever had... This place is a hidden gem I promise you and the prices you can't beat!!!!

I was sadly disappointed during my last visit. Establishment boast of covid cleanliness but overlooked to clean the standard. My first room reeked of mold and mildew and had to be changed. None of the staff apologized -just gave me another set of keys. Mgr trainee never apologized , showed compassion or anything- no conversation what so ever. New room still had an underlying of water smell which I later discovered why. There was a crack in the seam of the ceiling that had leaked . Tried to call room service but there was no card on phone or literature to tell you which number to use - nighttime mgr. told me it was common sense and that everybody knows that you push "0" , I tired to explain about my stay but he wasn't compassionate or trying to just listen either. There was two huge stains in the carpet and missing tiles in the bathroom , cigarette burns on my comforter and rust in the tub. I was there on business with a horrible headache that Im sure the mold contributed to. I've stayed there before and didn't have an issue but this time was terrible.

Good location not far from Inner Harbor / Oriole Park at Camden Yards / Fells Point. Comedy Club is in hotel. Pool needs to be clean and toilet bowls need higher water pressure. More breakfast food options would have been nice.

The customer service was good the rooms were horrible the 1st room we went to we went to smell like mildew you can smell it coming straight off of the elevator which was on the 8th floor there was rust in the tub the water was dripping there but it was dripping there were roaches running around 2nd room we went to after the 1st night the toilet got clogged up so we had to move to a 3rd room only reason why we did not Get another hotel room because they were all sold out because it was Labor Day weekend this hotel has went down me and my family used to vacation at this hotel years ago I don't know what happened but it definitely has went down it seriously needs to be upgraded and cleaned For the price they charged you it definitely should have been a better experience.

Room matresses were unsupportive, the carpet was stained and the bathroom was in bad shape br9ken tiles, torn curtain. Pool was disgusting, there was scale / slime floating the bottom was slippery, it needed cleaned very badly.

I recommend the Best Western in Baltimore for the food and food service. The crab cakes are the best I have ever had. A special shout out to Nuve who makes breakfast and is responsible for the breakfast buffet in addition to working some evening hours. There is always plenty of food at the breakfast buffet; she makes sure everyone has what they need, she is a great representative for the hotel.....she's personable and responsible and we look forward to seeing her on our visits.

My check in and check out process were prompt, & professional! The rooms were clean and the bed was incredibly comfy!! Trade winds has some great food choices, & the $5.00 cocktails cannot be beat! What made my stay even better was the fact that their pool was open! Most hotels still have not opened their pools due to COVID however this Hotel did indeed allow me and my friends to enjoy their pool! Only needed to make a time reservation to comply with COVID capacities.

Our room was disgusting, didn't even use the bed. The bathroom had water dripping and was extremely loud. The entire floor smelled like weed and was super loud all on the floor. Didn't even spend the night checked out hours after getting here.

We were there for a family event. Everything was ok until we got to our room. We went to turn the AC on right away and it made a very loud sound, we gave it a few minutes to see if it needed to adjust, but after a few times it seemed to get worse. We called front desk to inquire about either fixing it or switching us to a different room. The engineer came up, attempted to restart it, which seemed to help a little. He mentioned that most of the AC units were very old and made the same noise. There was no follow up after from the front desk. We went out for the evening and came back late. The AC started up and made a much louder sound, and kept making it all night long, causing lack of sleep all night. I mentioned it to the front desk on our way out the next day and nothing was done. When I got back to the hotel Saturday night, I inquire w/ front desk about some kind of compensation for the issue and they told me to speak w/ the gentleman working the next morning. When I spoke to him on our way out he said he was the night auditor and he couldn't do anything, that I would have to call on Monday and speak w/ a manager. I did get a receipt sent to me w/half of the room charge taken off my bill for one night. But still, no follow up in regards to the issues. None of the other people staying w/is had this issue. Also the elevators need some work, very rackety and unsafe feeling up and down. I understand w/ covid that things are rough but customer service shouldn't lack.

Moist air in the room. My car window got broken into. The carpets were wet. Woke up with wet clothes and wet bed. Water leak down the hallway. There is a club attached to the hotel which goes till 2am. Music goes the whole time. Front desk weren't any help. Horrible experience

I stayed at this hotel last weekend as I was celebrating my Daughter b-day. we stayed as we went to the comedy club that is housed in the hotel. The hotel staff were friendly and very professional, and nice. The hotel room leaved a lot to be desired. I was in a non-smoking room yet the hallway reeked of cigarette smoke and the carpet in the room and hall were very dirty, they needed to be cleaned. The bathroom toilet is too low that if you have issues with your knees, this would not be the place for you. The price of the room was overpriced, however as I stated before the customer service was great.

Was given a room that smelled like smoke (after paying a $150 deposit in case we smoked in the room). Had to leave because we were late for an engagement. Called the hotel. Manager provided another room. We arrived back at the hotel late. This one also smelled. The whole family had to take allergy medicine. The room was also not clean. Dried blood on towels, stains on walls and bed. We slept there and left as early as we could.

I was in town with my family for travel sports and booked this hotel. Immediately walking in you notice a pungent cigarette smoke odor. At check in I was required to pay a $150 security deposit up front to “pay for parties and cigarette smoke”. As I was at the front desk multiple people came up saying things like “I need to pay on my room” etc.. Very rough crowd throughout. Managed to get room keys and went to our floor- no AC in the halls and very hot. There were people watching TV in my room when I opened the door. The other room was not cleaned from previous guests. I left this hotel and was promised my $300 refund back in 8-10days. Long story short, If you are traveling to MD with your family, I absolutely do not recommend this hotel. It seems to be turned into low income housing and does not at all feel safe or cater to families.

Wanted to like this hotel. It was old and dated but was clean which is what I look for. It seemed to be in a fairly unsafe neighborhood, which I can deal with. The deal breaker was my mattress which was the most uncomfortable I've ever experienced.. I had two queen sized beds in my room and they were both the same. Felt like I was sleeping in a hammock, the center of the bed sunk a foot while the foot and head didn't. I ended up leaving a day early and lost the cost of the last night.

Angel was great. She was very attentive and on time with everything I needed. She is the bar tender in Tradewinds in the hotel. Amazing person and very conversational. I would recommend anyone to go and have a drink or an amazing burger and have a chat with her. Shes great and the food is fantastic!!

The hotel is located right off 95 in Baltimore and the area is not safe. The hotel has a club so noise and club goers are all over the place which brings security and police to the area making the arrival at night an uneasy feeling. Once inside the odor of marijuana on our floor was overwhelming. The room appeared clean but the toilet handle was broken and when the toilet flushed it made a loud strange noise as the tank filled. I'm also not sure what they're mopping the floors with but maybe add more water to the mix. The food in the restaurant is similar to what you'd get from a 24 hour diner but the prices are those like a 5 star NYC bistro. The free breakfast may have been ok if they had more than two workers for the 25 people waiting in line. Good luck getting on to the internet service. Don't recommend this place unless your trying to impress a prostitute and you can probably find one in the lobby.

I arrived after midnight, yet the staff was courteous and kind to me. Great experience for me, as it stood in contrast to the less welcoming attitudes of some other hotels. The breakfast was delicious, the view from my window was stunning... really a positive experience!

Close to Johns Hopkins Bayview Medical Center. Well maintained hotel. Restaurant food very good. Did not attend the on-site comedy club (weekends only) but impressed with the posted dress code to attend. Neighborhood did not have any foot traffic that we saw. Surrounded by facilities like storage units, freight company. There is a McDonalds farther down the street. Still, the view from room was overlooking city lights, etc.

I was on the 10th Floor... Christine from the front desk was AMAZING.. She hooked me up with this beautiful view in one of the "Corner Rooms" as she called it. George was another one, HUGE HELP!.. These two employees went WELL ABOVE AND BEYOND for me on several occasions. The staff is so nice, rooms were immaculate, its quiet, just a lot of bang for your buck... Christine & George THANK YOU AGAIN!!!!

On the weekend nights more of a club atmosphere including noise and lack of parking for actual hotel guests.For the price they are charging per night, they should try to keep the entertainment separate from where guest are trying to relax in their rooms.

Come here 4 times a year and eat at hotel every time I'm here. The lady who works there is the best. Service was spot on for came out perfect and on time. Her name was Angel. She makes you feel like family. If you there you have to stay there and eat there worth your stop

We ordered our food prior to arriving to the hotel 10 min before we then went upstairs and waited another 20 min then went downstairs to pick it up waited another 20 min then to get upstairs and food was totally wrong my wife ordered a medium rare steak with extra steamed broccoli well yea my wife's steak was well well done and the broccoli was crunchy she did not eat yea thanks for ruining our only moment since this COVID crap

I was greeted with respect and a friendly smile. My room was very clean. The bar was friendly and the food was great.I will be back again. The pool was exceptional and not crowed. The security was very helpful an alert and also approachable I was not afraid to ask them a question.

The rooms are so comfortable that I just don't want to leave. The staff has always met my needs when I was in need of it. Specially Clarysse at front dest service was very professional and courteous. Loved it.

Ask for help they take about a hour too help you and they will steal your money if you use card. Had a down deposit just in case my room was smoked in etc . They accused me of smoking took my deposit and then charged me another down deposit

The rooms and bed are very nice. There's a few cracks in the foundation where there is frequent usage so it's understandable; but it's definitely not so noticable that it would change the comfort of your stay.

Once we first checked in we were greeted with horrible customer service. They didn't explain anything. Charge us 150.00 then charged us the room price. I had to ask for a receipt so I knew what was going on because he was hard to understand. Gave us the room key and that was it. Had to found out on way around. Finally got to our room it smelled like cigarettes and mold the AC barley worked. The room was disgusting. Sticky stuff all over the floor by the couch. Holes in the walls. They was pellets in the bed looked like for animals. The pull out bed had no sheets on it. The tub had people's hair in it. The there different colors pained all over the room. It's just a shame you charge almost 300.00 a night for a room and it looks like that. You should be ashamed. Also then checked out the lady didn't even know how to print out the receipt

I have stayed here before but I have never paid as much as I did that one day which was $145 for one night plus $150 security deposit we were warned about how bad the parking situation is that if we left to go out for dinner we probably would have to park at the lower lot and then you have to worry about everybody that's just walking through the parking lot late at night I'll never stay there again and I do not recommend this hotel

The smell of weed was ridiculous. From the time we pulled in the parking lot through to the lobby. A guy in the parking lot hit us up for money before we could even get out of the car. The bed definitely needs to be replaced.

After arriving for a nights rest before an important business meeting the next day I found my room had an over bearing smell of baby powder (used to mask what it really smells like), so I asked for another room. After going through several rooms (all smelling musky and moldy) I finally settle into a room that didn't have a bad smell. By this time it was 9:30 at night and I still had to prepare for my meeting the next day. Needless to say, I was not very relaxed. In the morning I woke to take a shower only to find out that the shower didn't work. Very stressful and a terrible experience. Would not recommend. I booked the hotel on price, and in the long run, I was the one that paid the price of a terrible night's stay. The staff did their best and I was happy with their efforts, but at the end of the day that hotel is not the place to stay. Spend the extra money and go somewhere nice.

We recently stayed at the Best Western Plus off of I-95 on Sunday February 21th. The pool was closed for maintenance which we were unaware of at the time of booking but the girl at the front desk Kristine was so very helpful and took the time to find us cheap and free things to do as a family in Baltimore that weekend. We ended up going to the Walters art Museum and visited the Gallery at the Inner Harbor. All free except for food of course. I swore that I would post a review as I have never seen check-in associates go out of their way to do this before. We also loved the hotel as it was clean and the housekeeping staff was always so quick to address our needs. We will most certainly be returning to this hotel in the future and look forward to visiting Baltimore again.

My wife lost a very expensive ring on January 29 that an employee told us on February 14 that she found and would send back to us. This was after 2 months of calls with no return call by the managers that we repeatedly requested. 5 days later and we haven't got the ring back and she is now claiming that she never found the ring even though she described it perfectly to my wife and said she had it in an envelope and would sent it out right away. She is denying the entire conversation. The management is trying to make us think that we imagined the entire thing. They are basically saying that we never had the conversation that we had with this employee. We have asked to speak to this employee on a 3 way call but they won't do it, instead acting as interference so we can't confront her. Something is really rotten in this hotel. Top it off with the very unsafe parking lot where people come up and ask for money. You do not want to walk out to the parking lot after dark. There are many safe and nice hotels in Baltimore but this is not one of them. RUN AWAY AS FAST AS YOU CAN!!!! I am 100% sure that management will put a rebuttal to this review in response but I know what I know and will be placing a complaint with the Baltimore police. The management keeps saying they never had something like happen before so it couldn't have happened now. Let's see what the police say and then let them rebut this review again

This hotel made our stay very nice. We will stay there again when back in Baltimore. The room, food, and staff were very helpful and kind. The beds were great and we loved the shower after a long day at the hospital. Parking was very convenient. We will be back!

I have been staying at this hotel over the past three years for cancer treatment at John's Hopkins. The daycor is a little outdated but overall this is a very well run, clean, and efficient Hotel. We have stayed at this place approximately 55 times over three years and would recommend it to anyone. Very close to Hopkins.

The manager is ok. But the the female staff acts like she doesn't believe in bank statements and assume customers are lying about what was paid and wasn't. Instead of just getting the manager from the jump to help fix the situation.

The staff in the front desk was very cooperative, attentive and good looking! i will recommend the hotel for the long stay as it has an amazing tasty restaurant specially the broccoli and mushroom pizza that u have to try. my kids was enjoying the heated indoor pool and convenient place to access inner harbor.

The front desk is very courteous, and polite. The maids are great. Always willing to make your stay great. They have a roving security guard at night in the parking lot. Breakfast is the same ole mediocre hotel basic cereal, juice, and microwave sausage and eggs. Besides that, 5 stars!

I've noticed a hug change in the type of people visiting hotels during this pandemic. The front desk associates were so kind to me and my husband while checking in and the duration of our stay. I noticed they were putting up with a lot of complaints from people who were complaining about "Not getting their way" The girls at the hotel desk, Claryyse and Christine were so wonderful in any situation. Our room was clean and up to date. Water pressure was wonderful. We had zero complaints from this hotel. The food at Tradewinds was really yummy. The hotel was also extremely clean and I saw housekeeping clean and wipe down surfaces every half hour. No one does this anymore so it very much appreciated. Anyone who comes to Baltimore should stay at this Best Western. Wonderful place!

The bed was very firm and felt like a bed of straw, the pillows were lumpy, the water wasn't always hot, water pressure was great, at times I could hear other guests through the halls and walls, the views on the 11th floor were great with big windows

Stayed 1/22 thru 1/24. Stayed specifically at this location due to close proximity to the National Aquarium in Baltimore but more so since they still had an open indoor pool. They were scheduling rooms in 45min intervals so as to still socially distance while enjoying said pool. The hotel cleaning/serving staff are excellent. I had a gut feeling I shouldn't be staying here from the get go but figured I'd give it a shot. The front desk reps are not easy to work with. The patron ahead of me before checking in had his security deposit taken from him by front desk representative. To then be told that for some reason their check in was scheduled for the day before and they couldn't change it in their system. So then why take the patrons deposit beforehand. Hotel was clean although outdated. Checked in just fine without issues and then scheduled times for pool access. Next day keycards aren't working, which is not a big deal but then walked by pool area and noticed people were still in the pool during our time slot. I head to front desk to be told that management for today only decided to let up to 20 in the pool without any social distancing rules in place. Completely different to what we were told. I asked for management only to be told that there was none available till Monday. How convenient. We purposely chose this s hole so we would be able to enjoy the pool. Instead of going with a much better hotel closer to the bay. Would definitely not recommend this hotel since clearly they don't uphold social distancing guidelines!! If I could give it 0 star I would!!

Nothing work jacuzzi was leaking shower head wet up floor room started to smell like mildew 3 lights was missing guy came back to say they only have one light bulb left trash was left in nightstand covers had stains all over it

Loud neighbors. People fighting in halls and stinks like weed even after calling security. Uncomfortable and unsafe the entire time. I hope no one has to stay here as a frequent traveler it was a nightmare.

I will just say this. They took good care of us. Not much more I can say. This was a good trip and made up for a bad one before. That is commendable in my opinion. Often when there are problems with a service excuses are made but these folks made solutions.

We were looking for a room with a jacuzzi. The room was satisfactory and delivered what we were looking for. If you are looking for upscale this is not for you. There were no other rooms on our floor which was nice and the room size is like a small one bedroom apartment with the living room and dining room. Hotel could use some updates but we will be back sooner than later.

The 5 star rating is ONLY for the Tradewinds restaurant which is in this hotel. Comments about the hotel first: The hotel is adequate; definitely showing signs of age and has not been updated for some time. My room had an office chair with holes/tears in the seat and sat tilted. The room air conditioner / heater was separated from the wall frame about 2" letting cold air blow straight in from the outside. The system would then arbitrarily completely shut off for no apparent reason. It was very difficult to maintain a constant temperature. The Tradewinds restaurant is truly a hidden gem in the hotel. I stayed here for 10 days and got my dinners each night from the restaurant. Every meal was delicious and truly made from scratch fresh. Angel always had great recommendations on what to have and Chefs Mark, Warren and Jeremy have great skills in creating delicious, home cooked dinners. You can't beat the convenience of being able to eat GREAT food without leaving the hotel. Well done!

My employer pays for us to stay here several times a week. And we work night shift so sleeping during the day is very important to us. Twice now I've had the do not disturb sign on the door. Only to have house keeping knocking on my door every 20 minutes asking when I'm going to leave. Why have the do not disturb sign if your just going to ignore it. we prefer the 12 floor because it's the quietest and we need to sleep during the day. but for some reason they are always "full" twice now George the night guy had told me the rooms are full only to find out the next day that they did infact have available rooms. I don't appreciate being lied too. When questioned he said they have assigned rooms for elderly, young people, etc. I'm not sure what that has to do with anything.

I've stayed at this hotel many times over the last several years, as I am a John Hopkins patient. This time the room wasn't clean. I could tell the surfaces hadn't been wiped off (there was food on them) and the bed sheets hadn't been changed (wrinkled and there were hairs in them) I asked for new sheets and changed my bed myself.. luckily I had brought Lysol wipes and spray due to COVID precautions, so I cleaned the room myself.

The staff especially Affe was 100% wonderful. The hotel was safe and well sanitized as well as equipped with sanitizer stations on every floor and in common areas. But most of all the front desk staff and maintenance were awesome. Housekeeping was especially great as well.

For the most part we did enjoy our stay. Our room the first night was disappointing. Our fridge smelled like fish and our toilet seat was broken. Told the front desk they offered a new room but we had already unpacked our stuff so we chose to stay. We used the pool and the hot tub and enjoyed it. The next day while we were out the hotel called us and said there was a plumbing issue on our floor and they're giving us a different room. We were very annoyed but when we got to the new room it was bigger and so much nicer with an awesome view of the city. The bed was really comfortable the shower had great water pressure and got nice and hot. We ended up staying in the room all day the next day cause of the storm and we were very relaxed! That was until the couple next to us checked in. They were very loud! That night around 10 they started screaming and swearing at each other for about 45 minutes while we were trying to get our 3 year old to go to sleep. Then around midnight they started blasting music and the base was so bad it was vibrating the wall! We got so fed up we called the front desk. He said he'd call their room but the music was never lowered. 20 minutes later I called again and all the guy said "oh they didn't turn it down yet?" Then said he'd send security up. Well another 20 minutes goes by the music got louder. I called the front desk again. He claims that a security guard went to the door after I had called the last time. Then said that it's an older couple next to us and that he's going to have to give us a new room. It's was 12:45 at this point and we had a toddler. We were not moving! He said he'd give a call one more time. I don't know if he did but after 1:00 they finally turned it off. We had an early morning so we we really ticked off. We were so upset our last night there was like that. This review would have been much different if it wasn't for that. I don't remember the man's name but he wasn't not very helpful just all talk. The woman at the front desk during the day was great though! Very helpful and very kind! I just wish I remembered her name! The restaurant has great food for dinner! We ordered our first and last night and we both were very happy with our meals! The breakfast not so much. We ended up with McDonald's the next two days. I would recommend the hotel hopefully no one else runs into that problem!

The hotel staff do the best they can. But the facilities are very old and in poor condition. During my stay the elevator broke down and I went up 10 floors through the stairs. The ice machine on my floor was out of order during the whole weekend. The room had a strange smell, a bit like a cigarette, the cleaning is not the best and the faucets of the shower and sink are damaged and always leaked. You can see that they try to clean the sheets very well, but they are stained.

I must say it was very relaxing, outstanding customer service. The staff is wonderful extraordinary management. The menu was very selective and tasteful. The lounge was very cozy and relaxing. I would recommend this location.

Per my Check in at Best Western Plus Baltimore, even though the Front Desk Rep Afef, was multi tasking , even as she was closing out a transaction, and answering the phone, Afef still delivered prompt, professional , and sincere service to me during my booking and check in I had a Great and Swift Guest experience, awesome.

I would really recommend this a place to stay. My husband Ralph and I were travelling to visit some relatives. The booking for the accomodation was seamless. when we arrived at the front desk Clarysse was very helpful and informative. She also made sure that everything is correct most especially our special room requests. Staff are friendly and helpful too. Will surely be back here again the next time we visit relatives again.

My family and I decided to stay at the Best Western Plus Hotel and Conference Center in Baltimore on O'Donnell St. Huge mistake. The We Care Clean method they are claiming to follow is far from what we experienced.  While there are posters throughout the hotel addressing mask wearing and social distancing, this was not being followed.  Guests were walking through the halls, lobby, dining areas, etc. not wearing masks and not one person employed by the hotel enforced the rules they set. In our room, we found numerous brown/yellow/red stains and dirt stains on the sheets and mattress covers. In the middle of a pandemic where cleanliness is imperitiative, the bed my child was to sleep in had more stains than the carpet. We were then set up in a room next to other guests that had at least 15-20 different people in and out of their room all night.  In addition to a flooding shower, broken vents, smoke smell coming through the vents each night, and detached carpet baseboards, we were awakened by loud voices throughout the stay.  When we tried to get breakfast in the “Grab and Go” boxes, none were available, and guests were to carry breakfast items in their hands.  I spoke with a manager who said she will follow up, but when I was explaining concerns, she failed to write anything down.  Just nodded and said “okay”. Her lack of interest led me to believe my concerns may go unaddressed. It's concerning that a huge hotel that is claiming assurance of safety precautions of those visiting there, working there and for the people living in its immediate surroundings, has taken such a laid back, substandard approach in relation to customer safety and satisfaction, during such a crucial time in public health.   

I hadn't seen my Mom in months so I drove to Baltimore and wanted us to spend the day at a near by hotel. I came to this hotel because the price was reasonable and the location was near my Moms place. The hotel was alive with kinds of activities and safety was obviously their concern during these pandemic times. My Mom is a senior citizen and our room was the last room at the end of the hall after getting out of the elevator. I went back and asked to move my room closer tot eh elevator and to add a toilet adapter to the room for seniors that need a higher seat and the TV was not working. Afef was great, she understood my issues, listened and made the needed changes with no problem. I expected this ask to be a hassle for the staff but everyone took care of my problem in minutes. Very satisfied. Thank you.

A group of 6 motorcycles rode to inner harbor from Lancaster, PA for the weekend. We had a fantastic time at this hotel. Everyone was so friendly and accomodating. Angel was the perfect bartender, Joshua was a great maintenance person who did us a favor, Jeremy and Warren were excellent chefs. We were the only ones in the restaurant.And Tracy in security allowed us to swim!!!! We coud not have asked for anything more. We stay at this hotel every time we visit this area and have never been disappointed yet. All of these employees need a great big "thank you" for going out of your way to make our stay a memorable and enjoyable one.

we had a review berore but the vp of hotel made allok he called 4x and refunded our night verry nice guy he can not help what goes on at night him said and kelly fixed things for me thank you for careing

I stayed here the other night for the first time in months and it was as pleasant as always. The room was clean. The staff was friendly. I used their exercise facility for the first time and it was awesome.

The beds were too soft to be comfortable, especially after surgery. The noise & activities from drunk, late-night guests was disturbing. They shouldn't have been allowed on a hospital-dedicated floor. Other than those problems the stay was pretty good

The front desk team members were very polite and tried to be helpful. The property did not meet my standards for a Best Western Plus. Hallways and common areas were dirty and smelled of smoke. Rooms (I had 3 in one night in order to get a working AC) had very stained carpet and outdated decor. The bed was comfortable and the water pressure was good in the shower. None of the other guests were wearing masks in common areas, even though it was posted that they were required. I felt that the staff did not have the authority to enforce this. It would have made me feel more comfortable since there was also no social distancing going on. I personally would not recommend this hotel based on the BW Plus banner.

Outstanding customer service, convenient location, free use of internet, and very clean rooms and lobby with an economic price make this Best Western Plus an excellent choice and value for any Baltimore visit.

The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, especially the beautiful lady, Miss Afef that she was so polite and helpful as she speaks French and that was really helpful for my French husband and daughter, the location was very convenient for getting around and many activities. If we were to travel to Maryland again, we would definitely stay there again .

Excellent hotel with excellent location ,extremely clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff Afef ,she makes our trip more interesting with her advices & tips about the city ,supermarket ,shops,restaurants bars are within walking distance. Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again Afef for going just that little step extra for the guests!!!

Room and services as well as the accommodation is great. Staff are all abiding by the precautionary measures for covid 19. I commend all staff specifically all staff in charge of food and in the front desk. Ms. AFEF thank you very much! i really appreciate your service and character.

If you are ever looking for a clean well maintained hotel while in Baltimore then this by far top notch and my wife and I highly recommend it. Each time we are in Baltimore Maryland for a cruise we make arrangement to stay at this hotel. They offer park and go and breakfast all in this one rate. We like to to arrive a day or so early relax and get a fresh start the next day. The rooms are clean and comfortable as is the interior and exterior of the hotel. Make this your hotel you will enjoy your stay.

Anna, your front desk associate, served me with her kindness, very polite. I asked her if she could print a document that I needed to complete for my employment with Amazon. She gave me her email, at the front desk, to forward a document for me to complete. She gave the document so that I could complete the necessary information needed. She saved the day. Please give her recognition for this excellent customer service. Sincerely Michael Weise

We had multiple family members come from multiple different states. This was a great stay and everyone agreed they were pleased with everything! The beds were always clean and the towels were fresh. We had no problems and they people were very helpful and friendly.

I visited here with my family and it was a lovely time. We stayed here for two nights while we were visiting family in the area and the rooms were very clean and the service was excellent (even when I asked for 6 more pillows). Next time I visit my family I'll definitely stay here again.

Short trip to Baltimore for a personal reason and I stayed two nights at Best Western. I have been coming here for past 5 years and am very pleased with their hotel and restaurant. Room accomodations are very good and their restaurant offers a great selection of foods.

First room we were given was supposed to be NON-SMOKING; smelled like a smoke chamber. We called the front desk and they gave us another room. The staff member that brought up our new room card agreed w/ us on the smoky smell. The next day we used the complimentary shuttle to the Inner Harbor area, Baltimore, MD. When we called the hotel for the return shuttle, at 2:30 pm, they told us to be at the pickup spot at 3:30. No problem, we grabbed a snack and took our time. We arrived at the PU spot at 3:20 and we waited, and waited and finally called the hotel back at 3:45 and was toldthat the driver was on his way. So we waited until 4pm; Called back again and was told that the driver was just now setting out to come pick us up. We cancelled and took a $17.00 Lyft ride back. Once at the hotel, we requested to speak with a mgr. and s/w Dawn. She heard our story and stated she would take the amount off of bill. However not before she told us that the driver was NEVER on his way but had gone downtown to pick someone else up. In other words we were lied to. this was a 40 minute wait in Baltimore in February in the 30 degree range. Oh i should also mention that the money promised to us for the Lyft ride was no refunded to us until AFTER returning fro an 8 day cruise AND calling the hotel on our return on 3/7/20.

Older hotel with outstanding employees. The restaurant is first class. i had the best cream of crab soup ever. Every meal was a dining experience. Our server Angel is awesome. I would go back just to see her

200 characters isn't enough to list all the issues with this hotel and staff. From start to finish. The hotel was chosen for us for a cruise wedding. When booking our room and trying to establish same day transport to and from the port they were less than helpful. I mean ok I get it, you only go there at specific times. But I'm coming in from out of town. Could you help me find a taxi!?!? When checking in, we were handed our room key with a smile. That's it. No, go this way to elevators, WiFi password Is this. Nothing. But hey. I'm a smart girl. We find our room, and an animal cracker left from who knows!? The previous guest, maybe the one before them. Never solved that mystery. Our heat/ac unit was loud, just loud, but at least it worked, unlike the television. We called once, twice, third times a charm. Too bad it wasn't fixed until the next afternoon. Do I need to go on? I'll leave it with this thought....I'll bet that anima cookie is still there!!

Stayed overnight as part of the cruise package. The staff were very friendly. The rooms were clean . The breakfast was very good. Overall great place and the cruise package is overnight and park for the duration of your cruise with shuttle bus to and from the cruise port for one price

This past Saturday, February the 21st, we hosted a birthday get together for family and friend in celebration of our sweet daughter turning 1 year old. We rented out the Fort McHenry room and it was a perfect size for the number of guests we had, somewhere around 50. The room was clean and set up nicely and the buffet style food selection was presented hot and ready for all our guests. We were even able to bring some food we had made ourselves and they provided the chaffing dishes to keep them warm and ready to be eaten. The woman who was keeping an eye on our party was polite and prompt with all of the things she was charged with. We were allowed to come in the day before to set up personal decorations for the event which made the day of much less stressful. All in all the experience was exactly what we were looking for and I would be hard pressed to find a complaint.

Toilet back up and when they came and fix it they walked out with dirty plunger dripping all over the floor. The A/C Heater did not work. The room was very very warm and could never get it to cool off. There was a dog tied up in a neighbors yard that was barking all night. (I know that was out of BW control but just added to the terrible experience)

Came there for a weekend getaway, and I must say the staff was amazing and very attentive. I was greeted with a smile very welcoming. Rooms were clean, and the price was very reasonable. I would definitely stay there again.

wonderful family trip clean & spacious suite would recommend to other families traveling,friendly environment,and restaurants close by.convenient as hotel is right off of highway.please check this hotel out you womt regret it!

From the moment i walked in everyone was so friendly & welcoming wonderful hotel with great staff.I would definitely recommend if your coming to the baltimore area this is the place to stay they go above & beyond for you.

I love the venue set up!! I couldn't asked for more! They asked us the colors and decor ration we needed. By the time we got there, the decorations and the table set up was more than I asked for. The team definitely made the event memorable!

Perfect place to stay. Staffs are friendly and will go above and beyond to meet your needs. However, parking is limited. It is worth the money though! Will definately come back if I happen to visit Baltimote again.

Staff were very friendly and accommodating throughout my stay. I was able to do an early check-in and use the shuttle back and forth to visit Johns Hopkins Hospital. A very reasonable price. I would highly recommend this to a friend.

I had a great stay with my family. The staff was very nice and accomodating. Great room and service. The food was good and plentiful. They had a nice manager reception. Excellent hospitality. I will definitely stay again, and would highly recommend this hotel to everyone.

I've stayed at a few different properties in Baltimore. I have family and friends there. This place is the best. The rooms are large and have refrigerators, microwave, lots of electronical outlets, large TV. Bathroom was They have breakfast included. Also when I had a relative in John Hopkins hospital last year they have a free shuttle. It also takes you other places. The workers were helpful and nice. The problem I had was the bottom of the bathtub. It was slippery and I had to put the floor mat in to stop the slipping. Also the water pressure was the best and it took a long time to heat up. I also found the bed to be too soft but that is a personal option.

We stayed at this Best Western Plus Hotel & Conference Center many times while at John Hopkins Medical Center, and it is excellent, and the service has been great. It is our hotel of choice in the area and we highly recommend it.

The entire hotel appears dated. The room showed signs of patch work repairs instead of routine maintenance. The door bolt wouldn't latch because the door was misaligned. 2 of 3 plumbing fixtures were leaking, carpet showed signs of gum or something gum like in multiple locations. The ironing board was dirty and the heater unit runs constantly, even after reaching its set point. Internet was good though, so at least they have that going for them...

You exit I-95 at 10 PM, you sleep real quick, and then you re-enter I-95 at 6 AM, and you keep going. The hotel is old and dingy, the front desk staff was great, and you can rest assured that the security guards have your back.

My wife had surgery at Johns Hopkins Hospital. Hotel was wonderful. Free shuttle to and from the hospital was tremendously helpful. We couldn't have stayed at a better place for the cost which was very reasonable.

Had to come to Baltimore to visit a sick family member at John Hopkins and the hospital gave this hotel as a stay option. The rate was great especially with all they offered. Parking was the best seeing as we could take the free shuttle to the hospital and use it whenever. As long as we called to schedule it, we had no issues. The front desk team was very helpful and kind. Joseph, Dawn, and Raynell really know their jobs and you can tell they care about us. We didn't feel weird asking them about anything. I can honestly say they made our stay easier with my pregnant wife needing tons of pillows just to fall asleep. The running joke was we were building a fort in our room LOL. We'll definitely use this hotel again!

Came to go to the comedy show and decided to stay the night. The rooms and staff are nice but parking is a mess. Was glad the manager came out to find us a parking space even though it was in the back lot. She even waited for us to walk around. Security for the comedy club is a bit rude but lucky the security for the hotel showed us where to go to get our tickets. The Safari club was nice but gets crowded with people waiting for the show to start. Honestly the best decision was to just stay at the hotel cause we were tired after all was said and done. Breakfast in the morning was okay but it was also free so I won't complain.

Read a couple reviews and wasn't to happy that my company placed me here, but I was surprised of the warm welcome I had when walking in. Every employee spoke to me as I went past them and I didn't feel weird by it at all. Check in was great with Dawn's help. My company forgot to mention the deposit, but she spoke with them and got permission to use their card to pay for it instead of me. In all my years traveling no one has ever gone on my behalf have like she did. My room was nice and clean but I more like a modern room then the traditional type. Dinner was good and I liked the fact that I could take dessert and my drink to go. I did get to use the fitness room, and will say it gets kinda muggy, but all the equipment was clean so no big deal. Hope this helps!

I attended a work event at Best Western and was extremely pleased with the the hotel and staff that took care of us. Michelle Schriefer made sure everything ran smoothly, the hotel was clean, and things could not have been more perfect.

Stayed twice in 2019. Very pleasant/nice Staff, nice rooms, restaurant and very convenient to places to visit/explore. I will stay here again definitely. Thank you Staff for the very nice stays so far and keep up the great job!!!

We stayed at the Best Western for our family reunion in October. The hotel was very nice! The staff was helpful and we worked with Michelle to put everything together. She was very professional and made everything run smoothly! The front desk staff was friendly and the breakfast was excellent! We will definitely be back!

This hotel has the BEST customer service ever! Everyone was just very helpful and friendly. We enjoyed the hot breakfast, the pool and the free shuttle to Inner Harbor. The hotel was big and beautiful. They even have the Comedy Factory and Safari Grill & Game Lodge in the premises. We will definitely stay at the Best Western Plus next time we are in Baltimore. I highly recommend this hotel.

I hosted an event at the venue located at this facility. I worked with a girl name Michelle. I have to say this was the easiest event I have ever planned in my life. That's because Michelle did practically EVERYTHING for me. From the beginning to the end, Michelle was fantastic. The customer service, friendliness, and knowledge that Michelle provided to me was out of this world! Thank you Best Western and thank you Michelle for all of your help.

Weekend trip to hang out with friends. We haaaaaaad the BESSSSSTTTTTT time ever. We enjoyed the complimentary breakfast, we especially enjoyed the non pork options for breakfast. We used the complimentary shuttle to the Inner Harbor. We just might make this our annual trip.

Service and staff was all excellent. Hotel was very clean and updated. The complimentary breakfast was an well added bonus. Swimming pool was relaxing and clean. The food in the restaurant was very good and service was on point.

First we get a room that stinks like someone was just smoking. The front desk was fantastic and change are room immediately. Unfortunately the next room seem fine but when the AC went on it sounded like a semi truck running in place and the shower faucet was closed but wouldn't stop dripping. The staff was great but the hotel needs better maintenance.

Reserve a room before cruising and take part of a package deal of leaving your vehicle at the motel and get a shuttle to and from the motel as well as a free breakfast on the morning of the cruise. Rooms are nice, clean and spacious. When we were there the motel had booked other entertainment venues that took up the parking leaving none for motel guests. When I spoke with the front desk desk staff they had no concern about guests that had already checked in.

We always do the Park and Cruise. The shuttle from the hotel to the port is by KD Elite which is excellent. But this visit there were more things wrong with the hotel than right. To start with only 2 out of the 4 elevators were working when we checked in at 1:20pm. By 6PM, only one elevator was working, with 12 floors and a lot of people with a lot of luggage. The next morning it was still not fixed. The sauna was not working. The bathtub stopper did not work and I had to use a washcloth to plug it so water would stay in the tub. AND the water was not hot, warm at most. The internet was bad. The only pluses: the front desk staff was polite; the on site restaurant is good for dinner and the complementary breakfast was very good.

This hotel was highly disappointing. I would have complained at checkout, the guy didnt even ask how our stay was. The free breakfast was nasty, had to walk to Mcdonalds which was way better. TV didnt work, called front desk and I could tell she was BSing me. Asked me what kind of tv it was and that she would have someone come and fix it. Noone ever came. The room carpet had stains, the door stops were falling off, the bathtub pai t was peeling off. The indoor pool was to open 10 AM per the front desk. The pool never opened until 130 and checkout was 12 which didnt leave much time for our kids to swim. We ended up not even going in the pool...there was a filmy residue floating on top of the water. I couldnt believe this is what we got for the price we paid after driving an hr to stay here to enjoy the harbour with our kids. Never again.

The Best Western was a very nice hotel. The continental breakfast was really good, and I was impressed with the variety of breakfast options. The room was clean. They had a gift shop in the lobby for incidentals that you may have forgot to bring and they offered free incidentals that you may have forgotten.

I called and booked a John Hopkins rate. Arrived late evening and was greeted nicely by front desk staff and acknowledged as a Diamond member. I received an upgrade to an executive king room on the 12th floor. Room was very dirty, items falling apart, carpet coming up, air conditioner was very loud, etc. Elevators and hallways were dirty, ceilings with water damage and ceiling tiles missing. Lobby was also outdated. Jacuzzi next to pool was not working and was cold water. Breakfast was standard complementary assortments. I emailed front desk pictures of my room upon checkout. I had to call to make sure a manager has seen them and I am still waiting for a manager to contact me regarding my complaints.

took my wife for a little get away and she really loved it! so glad that we stayed there. this was a nice location..and the room had a city view that was spectacular! ...will definitely come again free shuttle was great too!

The room I was staying in had a leaky tub ...Also when I was taking my shower I noticed a red dot on my curtain which was blood I also flip my mattresses you know to check for bed bugs and there was a huge pee stain on the mattress and they just flipped it over ..... there was dirt on my sheets .. also I specifically told the front desk and put the cart up saying I didn't want any housekeeping and I got back from lunch my bed was made and all my stuff is pushed up against the wall

staff very friendly and helpful. kids loved the indoor pool. good breakfast selection that was well stocked with plenty of seating. free shuttle to inner harbor & aquarium very convenient for avoiding parking hassels & fee. Hotel offers discount aquarium tickets..

No complaints here, room, service, shuttle, breakfast all perfect!!!!! Thank you!!!!!!the shuttle service was the best part! Did not have to deal with the Baltimore traffic, and wear n tear in your vehicle, streets are terrible!!

I can not say enough how awesome this hotel was. We got lost during our trip and we called to ask for help cause our gps was going crazy. I believe her name was Clarrie who answered but she got us over to a manager to help us. Dawn was perfect! Not only did she help me give my husband directions but she also blocked our room as we wanted a king bed but booked a queen. When we finally got out of the traffic from the toll bridge, Christine was there to check us in with such an amazing smile. We got to meet Dawn too. It was a quick check in and full of information even for cruisers. Those two ladies must really enjoy their job as they smiled the whole time. Our room was nice and simple. I called down for more towels and coffee but it didn't take long before the housekeeper guy brought up plenty. The restaurant wasn't packed but with great food it should have been. Pooshawn (I think that's how you spell it) was an awesome bartender and Angel came and checked on us during our meal. We only wish they stayed open later. The hotel does offer a attached club that has games and a dance floor, so we stopped in for a few. It's a nice place even for older couples. Ps they have pac man. Also parking is crowed on weekends so once you park just stay parked. They have a free shuttle that can go down town and even pick you up. All you have to do is ask. We stayed in but just having that option is great. We will definitely be back when we cruise again and hope to see everyone again.

Comfortable and clean. The park-and-cruise package was perfect and reasonably priced. Good location and easily accessible. Staff is friendly and professional. Check-in was painless. Shuttle service was spot on. Everything went like clockwork.

pests in common areas wont stay there again the elevators were not working for 2 days and the power was also out so no internet was traveling on business but was hard to work with no internet also hotel was IN SKETCHY PART OF TOWN TRUCK STOP ACROSS Street hotel still has a pay phone and snacks were behind a glass sliding door for purchases

I recently stayed at this hotel with my family. I must say that is was absolutely spectacular. During check in and our entire stay the front desk and other employees gave us everything we needed and any requests were made with speed and accuracy. Must give a shout out to front desk associates Christine and Dawn! I have NEVER met two people more excited and pleased to be at work and assist guests. They made it feel like we were part of a family and we're able to relate with us. Their type of hospitality goes above and beyond anything I've ever seen. We will definitely be returning, even if just for a day trip away from home to visit the city or just use the many amenities that Best Western on O'Donnell street has to offer. Best hotel I've stayed at to date.

With a special preferred $$ rate AND shuttle service to and from Johns Hopkins, it is a perfect arrangement. Dedicated floor to patients for quiet. Lovely breakfast included each day (well supplied and arranged). We stayed in room 702 which was a little shabby and not updated because the carpet was stained, but the housekeeping was good and the bed comfortable and the room was quiet. If you are a stranger to Baltimore and do not know how to access Hopkins campus, it can be quite difficult. Then you have to pay for parking your auto and walk huge distances to see your medical professionals. With a notice at the desk, you can make your shuttle arrangement appointment (leaving on the hour) and be dropped at the door to your clinic. When time to leave, call and shuttle will return on the half hour. This is a most valuable service - especially if you are ill or having surgery. The fact that the facility is also discounting the room rate for patients is a very good feature. Staff was pleasant and helpful. I do recommend this Best Western to anyone with comparable needs and I appreciate this courtesy.

We have been coming to Baltimore for a few years now for Medical appointments and our place to stay is Best Western on ODonnell street. The Staff is Great and its so gradifying when you walk through the doors and they know your name. They are very accommodating with our needs and its exceptionally clean. Having a restaurant on premises makes it much more appealing to us. We would recommend this to anyone who visits Baltimore.

This hotel was highly recommended by fellow RCCL cruisepals as a place to stay ,leave your car , and provide transportation to the cruiseport in Baltimore . THEY WERE RIGHT ON THE MONEY . the place is very clean , excellent front end guest services , resturant , and lounge , fitness center and pool . Staff very friendly and helpful in giving advice for places to explore while in the area . The price ,in my opinion was reasonable as we were staying 2 nites , cruising for 8 days and able to leave our car there .They have a package deal to stay ,park and then transport you to and from the cruiseport . ONLY CATCH - you must book directly with the hotel and not thru a 3rd party .. It is not listed on their website or with Best Westerns site. A quick and painless phone call is all that is needed . We will definately stay there whenever in the Baltimore area .. SIDE NOTE: they also provide a free shuttle to the Inner Harbour and downtown Baltimore ...

We stayed prior to cruising on the carnival pride. The whole process was easy, although when you book make sure you pick the cruise package. It's affordable and free shuttle to the port. That said, it's a budget hotel not the four seasons. The staff are very friendly and welcoming. The shuttle staff from and outside company try to get everyone sorted and to the port on time. My advice go with the flow your on vacation.

This hotel leaves a lot to be desired. I have stayed in several BW Plus over the years and all have been newly updated and nice. This hotel is in need of a serious remodeling for the guest rooms. Check-in took forever due to only one employee working desk. This employee was overwhelmed with guest check-ins and phone calls, but remained friendly, calm, and professional. Upon arriving in guest room found that there was no coffee for the coffee maker. I tried to use the room phone to call the front desk to request coffee and found that the phone was inoperable. I then tried to call the desk from a cell phone and that call went unanswered. Ended up just going without our morning coffee. Based on past experiences with Best Western, was very disappointed in this stay and regret utilizing my reward points for such an unfulfilling experience.

Many changes over the last few months at this property. The pool area has been completely cleaned, repaired and painted to lighter colors so it is not dark and dreary after dark. The hot tub was broken last month and is now fixed as is the timer. This week they were updating the kitchen so the restaurant was out of service for hot meals. They continued cold breakfast options. The problems with the elevators that many of us joked about involving miscounting floors has been corrected... bummer, we enjoyed that. It would be nice to correct the sudden lurches and bumping the elevators do for us with joint pain. But, that is a minor issue. The entire staff are among the very best we have ever encountered and we do a lot of travel for medical reasons. Many Thanks Best Western Plus, Baltimore Conference Center!

Stayed here the night before a cruise for a park and cruise package that included a shuttle to the port. The room was clean and comfortable. The hot tub wasn't very hot (we really could have used a good hot tub after our 12 hour drive). The included buffet breakfast was serviceable. We ate dinner there and it was OK. Internet was fine, staff were friendly and helpful. The shuttle was just what we needed.

I am so glad we found out about this hotel. It was a very nice, clean hotel. Very convenient and close to the cruise terminal. Staff was very professional and friendly. They arranged for our transportation to the terminal. It was all handled so well.

The staff was very friendly. The breakfast was delicious. Hotel is very nice for the cost. Only issue I had is that the bathtub didnt drain properly. Would definitely stay again. I can't believe how many characters are required to submit this. I just want to leave a simple review and be done.

I only stayed one night but it was eventful. 1st, the check-in seem to take longer than usual (approx 25 mins - no line). 2nd, the room (805) had no heat. We called & they said some1 would be up. 30 minutes later we called back & was told some1 would be coming right up....again. The gentleman that came up was from housekeeping because there was no maintenance guy on. It was 8pm. That was surprising. He then turned off the heater & turned it back on (as if we hadn't done that). Verdict: heat not working. He then said he'll be back. 30 minutes later we got a call that they would move us to the room next door. The guy (very nice by the way) brought us the keys and we moved next door finally. That room (807) did have a functioning heater but..... 3rd, after you flush the toilet it sounds like an opera. Seriously! And the tub takes a very long time to drain. We left at 5 in the morning so there was no need to call any1 (as if they could do anything) at that point. Lastly, the restaurant is closed for renovations so there's no "free" hot breakfast. On a good note, I would say the staff was nice and it was convenient for our morning travel. I included the room number so some1 reading this won't have to deal with the same issues.

Really enjoyed the stay here, everybody very friendly, A big plus that they have a restaurant in side, makes it very easy to get food after along day at work. hoping to stay again very soon. @[email protected]