ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel & Conference Center, Baltimore

3.5/5  - basé sur 1370 notations.
5625 O'Donnell Street, 21224-4630, Baltimore, United States - See map

Welcome to Best Western Plus Hotel & Conference Center! For guests visiting Johns Hopkins Hospital nearby, our Baltimore hotel location provides them with a quick and easy commute. There's free parking and a complimentary scheduled shuttle. Please be advised that our shuttle is not wheelchair accessible. Our Front Desk will be happy to refer you to a local company offering these services. A number of our Baltimore hotel guests stay with us before setting sail at the Maryland Port & Cruise Terminal, while others are in town for an event at the downtown Baltimore Convention Center. The Baltimore Inner Harbor is just minutes away and our I-95 location makes us a favorite for guests looking for convenience and a great value. The National Aquarium in Baltimore is a must for many of our Baltimore hotel guests, but for others a stroll around the brick promenade at the Inner Harbor is in order. From checking out a game of the Baltimore Orioles to simply shopping, dining and sightseeing, there's always something happening nearby. We're a full service conference, catering and meeting facility, easily accessible off of I-95 and ideal for your big event. There's free parking and a complimentary scheduled shuttle. Just minutes from downtown Baltimore, business travelers find it easy to commute and get to those meetings. If you're with Holabird Industrial Park, port and shipping companies or hospital and pharmaceutical companies, you'll be in good company. Those are just a few of the regular guests at our Baltimore hotel. With upgraded bedding, plenty of space and well-appointed rooms, relaxing is a breeze, whether you need some down time between your work schedules or have a busy sightseeing itinerary. If our friendly staff can help make your trip better in any way, just let us know. Book a room at Best Western Plus Hotel & Conference Center today for a great rate! Welcome to Best Western!

Best Western Plus

Hotel & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Public area air conditioned
    Public area air conditioned
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 1373 guest reviews
NOTE ISSUED
Excellent
474
Very Good
417
Average
230
Poor
126
Terrible
126
REFER TO NOTICE
Business Business
267
Couples Couples
330
Family Family
509
Friends getaway Friends getaway
138
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great stay"

5
15/07/2018

Excellent stay and service.would love to stay here again and recommend to my friends and family.front desk and restaurant staff was friendly n caring. Love hotel amenities.beautuful location and close to Harbor.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Word of mouth recommendations mean a lot to us, so thank you for sharing your review on TripAdvisor and thank you for sharing with your friends and family. We look forward top seeing you again.

"Pleasant Stay"

4
14/07/2018

I chose this hotel because of the great deal. Was not really expecting too much but I was really surprised with the amenities, especially the breakfast. The check-in was easy, the elevator is a little run down, but not a big deal. The room is spacious, and was gladly surprised with the organic soap and shampoo. There is a free shuttle going to the city but one has to reserve beforehand. The driver is friendly and knows the city pretty well. The highlight is the breakfast. There's a big spread of breakfast here guys. Pancake, bagels and spread, toast, chicken and pork breakfast sausage, scramble eggs, fruits, cereals, yogurt, juice, and a lot more. I was indeed impressed considering the amount I paid. Will definitely recommend this to friends.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review. We appreciate you mentioning the extensive breakfast but just wanted readers to know that some of the items change daily. We do this to offer a variety of choices for our long-term stay guests. We appreciate the recommendations and look forward to seeing you again.

"nice place"

4
11/07/2018

I mistook the location of this hotel, I really need to look at a map while making reservations. I wanted to stay on the other side of Baltimore. Because of this we only slept here and did not take advantage of any amenities. There is a comedy club on the first floor and the lobby is nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to write a review eventhough this isn't where you planned to stay. We hope you will stay with us again so you can enjoy all of the amenities we have to offer.

"Good place to leave your car when going on a cruise."

3
10/07/2018

When I got to my room there was blood on sheets and pillow cases rooms were not that clean they sent some one up right away and cleaned everything up.. This was my only complaint the restaurant and bar was good and round trip transfers to cruise ship was great but the transfers do not accommodate the handicap so I had to leave my family and take a cab.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience with your room, but happy to hear someone responded quickly. I will still follow up with our Housekeeping Manager to see how this happened. Unfortunately, our shuttle company is not accommodated with wheelchair accessibility. Thank you for choosing the Best Western Plus for our Cruise package.

"Great hotel!"

5
10/07/2018

The staff is very helpful and friendly. the room was very clean with comfortable beds. breakfast is by far the best free breakfast I have had at any hotel, everything you and the kids could want, and well stocked!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your kind review, especially your comments on our breakfast. Our staff works hard to provide a nice variety of breakfast foods, so they really appreciate the recognition. We look forward to you staying with us again the next time you are in the area.

"Not good"

1
26/06/2018

Not good. Rooms are old. Staff unreliable. Bathroom old and not so clean. Safe in room ridiculous. Would choose another hotel. Overall, not so safe nor pleasant atmosphere in the hotel. Not cheap either for what you get.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry to hear that our hotel did not meet your expectations. We are working on updates to the sleeping rooms as well as the public space and hope you will come back to see all of the improvements. Thank you for your review.

"Extremely Busy, Not All Staff Handles It Well"

3
16/06/2018

Our stay has been half good and half bad. Desk staff is either wonderfully kind or too frazzled amd slow to help. It took three tries to get them to actually deliver our rollaway bed, which was only needed because they didn't have a room with two double bed. When the rollaway did arrive it was completely unusable. However the king sized mattress was comfortable and the sofa bed was tolerable. Because they didn't have the room we booked available, we were upgraded to a suite. The bathtub was glorious. Until the plug stuck and maintenance had to be called. It took three tries also to get pillows and towels. The restaurant was empty, but still the bartender had to yell at the waitress to actually get us our menus. The food was tasty. When we left, we realized the salad bar, which none of us ordered nothing to keep the items chilled, not even the tuna salad. It was super sketchy.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. I'm sorry you had a problem with the rollaway bed and will address this issue with our Executive Housekeeper. I will also look into the multiple requests for towels. We hope you will stay with us again the next time you are in the area. Thank you for your review.

"Convenient for Hopkins patients"

3
14/06/2018

I understand this place is popular with patients visiting Johns Hopkins, and I can see why: It's relatively inexpensive, and in the morning, it's a 17-minute drive to the hospital. (Return trip in late afternoon takes longer.) The hotel is clean and comfortable, but upscale it's not. Some updating would be a good idea. The breakfast buffet is pretty mediocre — but it's free. There's nothing else within walking distance, though it's not a locale you'd want to walk in anyway. But there are restaurants and stores not far away on Boston Street, and there are places to eat in the hotel. I can't give an educated review of the hotel eateries except to say I got a carryout cup of beef noodle soup and it was barely edible: tasted strongly of a beef bouillon cube, and the noodles had been cooked to mush. Pool (indoors) seemed good; fitness center very small and sparse, but if all you want is to get on a treadmill, it will fit the bill.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your business and wanted to let you know we are working on some updates for the public space as well as new breakfast additions within the next couple of weeks. Thank you for your review.

"Great Staff and Convenient for Hopkins Patients"

3
14/06/2018

We travel from FL to Baltimore every 10 weeks for cancer treatment. This hotel is very convenient for all Hopkins Hospitals. The staff are always accommodating and pleasant. Management has gone out of their way to help us the time or two we had issues. Ivona (in the lounge/restaurant) and Kevin (the shuttle driver) are two of the main reasons we keep returning. Rooms are fair. Comfortable but not updated. Housekeeping could use a few changes. One regular coffee provided when there are two guests is cheap. Our first morning there, I showered and realized instead of a shampoo and conditioner, they gave me a shampoo and two lotions. I wrote a note about getting extra coffee and a conditioner vs. lotion and left it by the coffee pot with $3. They didn't touch the coffee pot, left NO coffee and once again gave me another lotion vs. conditioner. They took the $3 but obviously didn't read the note...or couldn't read English. Little things mean a lot. While it's not a deal breaker on our decision to stay there, it makes a difference on what I think of the quality of the hotel. We generally stay at Marriotts and Hiltons and there is no comparison in the quality of these chains and this Best Western.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us. I would like to apologize for the problem with the conditioner and the coffee. I will address these issues with our Executive Housekeeper to prevent things like this from happening again. Thank you for choosing the Best Western Plus.

"Not my idea of a Best Western Plus"

2
10/06/2018

When you walk into the lobby it appears to be an upscale hotel. That impression disappears when you get to the elevators, hallways, and rooms. At least 2 of the 4 elevators had expired inspection certificates and one elevator did not show the correct floor in its display. The hallway on our floor was warm and had an old outdated appearance. Our room had an equally old and outdated appearance. The safety latch on the door was about to fall off because the screws were not holding. When we turned on the TV the reception was pathetic. It was analog with horizontal lines across the picture. When I complained to the front desk, they sent a person to fix the problem. After she had checked the cable connection and wiggled the cable on the back there was no difference. She asked if we wanted a different room. Since we were going to bed in about 2 hours and leaving in the morning we declined. The room was very humid indicating that the AC was not doing a very good job. The desk chair in the room had holes in the covering. The mattresses and bed skirts were askew and old looking like everything else in the room. No attention to details by housekeeping. Was not worth the Best Western Rewards points used for the room.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, I would like to apologize for the problems you incurred during your stay. The elevator company had put in certificates with an incorrect date and they have now replaced the updated certificates. We are always working hard to improve and appreciate your input. We would like to offer you Best Western rewards points and hope you will use them to stay with us in the future and give us the opportunity to show you excellent customer service. Please contact me directly to make your reservation. Thank you for your review.

"Nice Pool and Hot Tub"

4
06/06/2018

Pleasant stay Quiet to be a big hotel with 12 floors Really enjoyed the pool and hot tub Pool water was a sparkly and clear blue There were plenty of towels Another bonus-vending machines throughout hotel

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We appreciate your business and hope to see you again soon.

"Location Good/Service Not So Good"

2
06/06/2018

My granddaughter and I stayed for one night pre cruise. Our room smelled of cigarette smoke, a layer of dust on all furniture and the bathroom wasn't clean. In fact, we had no bath towels, hand towels, wash clothes or soap. I called the desk and they said housekeeping would be there. 1 hour later still nothing. I went to the desk and asked again and they said someone would be up. At 9 pm, still nothing. Another phone call and trip to the desk. Finally approx. 9:45 pm a young man showed up with everything except wash cloths. He said he forgot. Then I get a phone call saying we receive washcloths after they were done drying. I complained to the desk manager the next morning about the situation and he told me the hotel was booked full and several rooms requested extra linens and they ran out. REALLY????? I have stayed here before and was completely satisfied. By the way, several people were also complaining about the same things while waiting for our shuttle. I did find the restaurant food good for dinner and breakfast. Plus the parking and shuttle.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, I would like to apologize for the level of customer service you received. We will discuss this problem with the Executive Housekeeper and take measures to insure this does not happen again. It was nice to hear that your enjoyed the food in the restaurant and the convenience of our parking and the shuttle. We hope you will come back again to give us another chance when you are cruising out of Baltimore the next time. Thank you for your review.

"Excellent hotel/port shuttle service"

5
03/06/2018

We stayed at the Best Western Plus Hotel and Conference Center in Baltimore the night before a cruise out of the Port of Baltimore. The value was exceptional and we like to be able to leave our car at the hotel rather than the port. The shuttle service was very organized and quick to get us to the port. We will definitely use this hotel again when we cruise out of Baltimore.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus in Baltimore. We appreciate your kind review on our "Park N Cruise" package and hope to see you again the next time you are cruising out of Baltimore.

"Baltimore park and cruise"

4
01/06/2018

Great place. Convenient to Royal Caribbean cruise port. Pay to stay at this very nice hotel, park your car there for the length of your cruise and have a shuttle to and from the port terminal for the same price of simply parking at the cruise port. No-brainer.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out the value of our "Park N' Cruise" package to the TripAdvisor readers. We appreciate your business and look forward to your next visit.

"Renovations desperately needed"

2
29/05/2018

This hotel has the potential to be a great option. They desperately need renovations, the property is outdated. The pool area is in bad shape and the water was cloudy and a film floating on the surface. The hot tub was crowded with children under the age of 16 with no adult supervision, and it smelled like old gym socks. With the proper management this hotel could be very nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you incurred with the pool. We experienced unusually heavy usage in the pool this past weekend which resulted in the problems you incurred. The pool has now been treated and the water is sparkling blue. Please know that we are always improving, so please come and visit with us again so you can see what we've done. Thank you for your review and thank you for choosing the Best Western Plus.

"Pretty much a dump, but"

3
22/05/2018

The beds were soft, ac was ancient, the room was humid, bare basics in the bathroom, elevators were not working well, missing floors, the certificates were out of a date, the place had the smell of old cigarette smoke, there was no ice in the the ice maker, etc. However, it is close to Johns Hopkins, the staff was very nice, and surprising the room service was excellent (and I needed it), and it was affordable. I couldn't have made it more than two nights. But for an important health care visit, it was still better than a hostel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of the hotel Management team, I would like to apologize for the problems you incurred during your stay. We are in the process of replacing the AC units and copies of the updated certificates for the elevators (the originals are on file) will be installed as soon as the new frames come in. As you found our staff to be pleasant and enjoyed good room service, we hope you will come back again and give us another try. Thank you for your review.

"Pre-cruise option"

4
21/05/2018

This Best Western offers a stay and cruise package that is extremely convenient. The price includes transportation to and from the Baltimore cruise port as well as parking for your car while away. The staff is helpful and friendly, restaurant is not fine dining but very good, and KDelite Transportation is efficient and well-organized. This is my second time staying here and I will again in November.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of the our entire team, we want to thank you for being a repeat guest. We appreciate the kind review and look forward to seeing you again the next time you cruise out of Baltimore in November.

"Our place of choice"

4
20/05/2018

This is our place of choice to stay each time that we have visited the area. Close to the harbor, close to the stadiums. Free shuttle to the harbor, so you don't have to worry about parking or dealing with traffic.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We feel honored to have been chosen as your "hotel of choice" when visiting the Baltimore area. Thank you for the review and thank you for letting other TripAdvisor readers know about the benefits of staying with us.

"Cruise and parking package"

5
20/05/2018

We chose this hotel due to the proximity to the Port of Baltimore and the ability to leave our car on the Best Western lot while we cruised. The hotel was clean and the service was excellent. I admit that it is not in a great section of Baltimore but we felt safe and had no issues prior to meeting our ship. We enjoyed a full breakfast before leaving and were assured by staff that our vehicle would be safe as they have cameras and security. For the price of the package, I would highly recommend this hotel to anyone needing to leave their car while they cruise.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. Our "Park N' Cruise" package has become very popular because of guests like you. We look forward to seeing you again the next time you cruise out of Baltimore.

"weekend"

3
14/05/2018

There were no clean towels available once I checked in the hotel and was settled in my room. REALLY!! The jets in the HOT TUB at the POOL not working!! Thumbs down this is unacceptable for a large hotel as this one.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you incurred during your stay. Please know that the parts for the hot tub have been ordered and it should be repaired within the week. Thank you for your review and we hope to see you again the next time you are in the Baltimore area.

"Much better than expected"

5
14/05/2018

For some reason this lovely hotel got only a 2 star rating. We were guided there by our travel agent because of the cruise/parking package and we were completely satisfied. The lobby is very inviting and the front desk staff was friendly and efficient. Because we had driven quite a ways to get to Baltimore, we were delighted to find a full-service restaurant with a bar at our disposal. The meal was delicious and our server, Zi Zi was charming and very attentive as was the bartender whose name eludes me. After dinner we retired to our room to find it very crisp, clean and comfortable. The next morning we enjoyed a delicious buffet before joining the other "shuttlers" waiting on the ride to the ship. The shuttle service went off without a hitch both coming and going and so, all in all, our trip to the BW Inn and Conference Center, though far too short was everything we could have hoped for. Thank you.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to write about your stay with us on TripAdvisor. Both Zizi and Ivana (the Bartender) also want to thank you for recognizing them in your review. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Clean the Mold"

2
14/05/2018

The Bad: Vent in room was full of mold and non functional. AC unit very loud and outdated. Pool/fitness center phone not functional--so don't have any emergencies or need towels during your visit. Lobby bathrooms require room key--so don't send your kids or partner off without one. No complimentary water or coffee in lobby, not even a water fountain. They didn't get the memo this is now standard practice. Don't let the sloppy but fresh paint fool you: this is same level at a Motel 6 but twice the price. The Good: The lady at the breakfast area was very nice and the linens appeared clean. Convenient location. And there's a McDonald's adjacent to the parking lot, so you can get water and coffee without using the highly suspect in-room machine.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay. We take your comments very seriously, so please know that all of your issues will be addressed with the appropriate Department head. I'm happy to hear you received good customer service in the breakfast area and that you found our location to be convenient. Thank you for your review.

"Highly recommended"

5
14/05/2018

You will not find a better more caring staff at any hotel in the country. They really went the extra mile to ensure that everything was perfect for us.When we arrived back from our first day out the pool was closed, but they opened it so my wife could use the spa to soothe her aching legs.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff works hard to ensure our guests have a pleasant stay, so it's always nice to hear comments like yours. Thank you for your kind review and we look forward to your next visit.

"Anniversary trip"

1
12/05/2018

The best western hotel advertised a wheelchair accessible room. In fact it wasn't updated at all for a chair. It was a regular room. They only took the bathtub out and tiled the floor. The sink was still too high and the mirror was not usable from a chair. Chair didn't fit by the bed, couldn't access the heat/ac controls. Wasn't a bad hotel, but not for me.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your wheelchair accessible room did not meet your expectations. We will look into these issues right away to make sure we are compliant with the ADA hotel room specifications. Thank you for your review.

"Good hotel, but NOT close to BWI."

4
11/05/2018

If you're looking for a place that is very close to the Inner Harbor, it's perfect. Anywhere south requires a trip through the tunnel. It is NOT close to the airport and is in an area that's undergoing urban revitalization with a lot of construction going on around it. The restaurant is very good and reasonably priced, and the breakfast is quite nice. The indoor pool is smaller than it appears in the pics...just a warning. Staff is friendly and helpful.

"Great Service"

5
09/05/2018

The front desk (Sandra) took care of us. We checked in late but she got everything ready, so we were in our room within minutes. Our room was nice and neat. We had a wonderful stay, short but sweet. Thanks to Sandra.

"Very convenielt for our medical needs."

4
08/05/2018

The motel is generally very good. The staff has always treated us wonderfully. The only unsatisfactory item is the TV connection which is bad on approximately 1/4 to 1/2 of the channels, mostly at the lower channels. I have a bad back due to an old injury. The bed in THIS room is extremely soft. That caused me a lot of pain. The other rooms we have stayed in had very comfortable beds.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the problems you had with the TV channels and will look into this with our Maintenance Supervisor. In the future, if you get a room with a bed that is too soft you, please contact our Front Desk and ask to be moved. We do our very best to accommodate needs such as yours. Thank you for your review and we look forward to your next visit.

"John's Hopkins visit"

4
08/05/2018

I always stay at this BW because of the facility location and the staff. They have easy checkin, clean rooms and free shuttle to Johns Hopkins Bayview Hospital. There restaurant is good. The free breakfast has something for everyone. Took off 1 because rooms are a bit outdated. Good place to stay. Friendly staff!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Thank you for your loyalty and thank you for your very nice review.

"Front desk"

5
08/05/2018

Yasmin and Saba greeted us at the front desk after a tiring early morning flight. They were helpful and should be recognized for their top notch customer service. What an asset they are to your hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our Management team, as well as Yasmin and Saba, I would like to thank you for your kind review. We look forward to seeing you again the next time you are in Baltimore.

"Before Cruise Stay"

5
02/05/2018

Chose this hotel to stay before going on a cruise. They offer a cruise and stay package that provides shuttle service to the pier and back, which sure beats trying to get your vehicle out of the pier parking lot and the $15 a day charge. Breakfast was provided before we left on the cruise. Easy access to and from I95

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with our "Park N' Cruise" package on TripAdvisor. We look forward to seeing you again the next time you are cruising out of Baltimore.

"our second cruise"

4
28/04/2018

Good food in the resturant went right along with the pleasant young lady who waited on us, friendly people at the lobby desk as well as the cleaning lady upstairs, clean facilities upstairs in the room as well as in lobby restrooms.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our "friendly" staff would like to thank you for your kind comments. We appreciate the review and look forward to seeing you again the next time you cruise out of Baltimore.

"John's Hopkins visit"

5
28/04/2018

One of the best places I have stayed! LOVE the hotel and the staff! Angel, Ivona, and Jeremy the chef are AMAZING! Stayed there 4 times and will EVERY time I am EVER in Baltimore! Miss you all already ??

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very nice five star review. Our hard working staff appreciates the recognition and we all look forward to seeing you again.

"Good value, good location"

4
24/04/2018

Room was comfortable, with a comfortable bed, elevators were fast enough, breakfast is passable, nice having MW and fridge in room. Overall appearance of lobby, hallways, and rooms are also fair enough.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor and thank you for choosing the Best Western Plus in Baltimore.

"Roundarama"

4
22/04/2018

Great hotel accommodations. Breakfast got a little behind with refilling food stations but eventually caught up. A little variety in breakfast meats+ protein would be nice. Parking was a challenge when getting back late at night. Plan on walking. Since this review won't post unless I write at least 200 words, I'll add some gibberish here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear you enjoyed your accommodations with us. I will talk to our Chef and voice your concern about the variety of breakfast meats. I'm sorry you experienced a problem with parking when you returned to the hotel. We have an unusually busy weekend with three different events going on in our banquet rooms. Thank you for your review.

"Great Hotel"

5
22/04/2018

We have stayed at this Best Western several times before leaving on cruises. The hotel is very close to I-95 and in sight of the cruise terminal. The hotel is very clean with excellent, well trained, helpful and happy staff. The cost of the room includes breakfast on the morning that you depart, free parking for the duration of your cruise and shuttle service to/from the cruise terminal. The shuttle service is provided by the excellent K.D. Shuttle Service. The in house restaurant has very good food on the menu plus there is a buffet offered for both dinner and breakfast. We have recommended this hotel to several other cruisers who also liked the accommodations and have thanked us for our recommendation on it. We have reservations there for our next 5 cruises.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very nice review. I just wanted to clarify that our guests must purchase our "Park N' Cruise" package to receive the transportation to/from the cruise terminal and the parking for the duration of the cruise. We appreciate your referrals and your continued business.

"Top Notch Baltimore Cruiseport Park & Cruise Hotel"

5
20/04/2018

We have used this Hotel many times to stay before leaving for a cruise from the Baltimore Terminal. The rooms are clean, quiet and comfortable. The breakfast is more than satisfactory and the park & cruise shuttle service provided by KD Elite is top notch. Your arrival at the pier is seamless and the shuttle is always waiting for you when you depart from the ship. Staff within the hotel are great and the KD Elite staff are fantastic.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out all of the benefits of "Park N' Cruise" package. We appreciate your kind comments and look forward to seeing you again the next time you cruise out of Baltimore.

"National aquarium"

4
15/04/2018

Good for 3 night stay, breakfast was ok, but price was good. Had a shuttle to Inner Harbor., driving distance to inner harbor wasn't too bad either. Wouldn't recommend the restaurant it was just ok, but we were tired first night and didn't feel like goin out

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your Baltimore getaway. It's nice to hear you enjoyed our complimentary shuttle to the Inner Harbor. Thank you for your review.

"Stay here every spring."

4
14/04/2018

We stay here every year for an appt. at Johns Hopkins Hospital. This hotel always fills our request to be close to an elevator due to my husbands inability to walk more than a few steps. They are convenient to the hospital and reasonably priced for the services offered.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your go-to hotel in Baltimore and thank you for the kind review. We value you as a guest and look forward to seeing you again next year.

"Happy"

5
10/04/2018

I stayed in there and it was very nice hotel the rooms are very clean, breakfast was so yummy, city view looking and front desk are amazing customer service Yasmin?? and Shirley helps me a lot with everything and I would recommended to everyone ????

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm so glad you were "happy" with your stay and all of the amenities we have to offer. Thank you for sharing your experience on TripAdvisor.

"Execellent staff"

5
10/04/2018

I stayed at Best Western a couple weeks and my stay was amazing. Beds were comfortable and I really enjoyed the breakfast. They offer a complementary shuttle that can take you to different places which is really nice and convenient. The staff in the hotel is great and accommodating. I will definitely stay here in the future when I'm around the area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very kind review. We appreciate your comments on the comfortable beds, the hot buffet breakfast and our complimentary shuttle. We look forward to seeing you again the next time you are in Baltimore.

"Super nice staff and nice pool"

4
10/04/2018

Stayed with my family to visit Baltimore with Tuesday. The hotel provided a play pen for my 18 month son to sleep in and he slept right through the night. I thought the bed was a bit too firm but just my preference. The pool was very nice -- perfect temp and there's a hot tub!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our hard working staff always appreciates the positive comments. I'm glad your son found the Pack N' Play comfortable and was able to sleep through the night for you. Thank you for your review.

"My stay at Best Western"

4
08/04/2018

The hotel accommodations were very satisfactory. We stayed here prior to taking a cruise and were extremely pleased of the easiness in the whole procedure of obtaining the shuttle to the ship the the hotel provided.Would definitely recommend staying here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to let other TripAdvisor readers know how much you enjoyed our "Park N' Cruise" package. Thank you for your review.

"Very happy with my stay and excellent location"

5
03/04/2018

I was in town for business and for an event at Camden Yards. The location made it very easy to get both downtown and out to the county. The room was very clean and the wifi was fast which enabled me to get a lot of work done from the room. Food from the restaurant downstairs was great and it was nice being able to just walk across the street to the store in the travel plaza to get some late night snacks. I would absolutely stay there again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. Our staff in Tradewinds Restaurant will also appreciate the comment about their great food. We look forward to your next visit!

"Excellent stay"

5
03/04/2018

The restaurant was very good, nice clean rooms, the view was amazing. The service offered was wonderful, I would recommend this hotel to anyone coming to Baltimore! The staff was very accommodating and nice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm glad to hear you enjoyed your stay and you received excellent customer service from our staff. We want to thank you for the review and look forward to seeing you again soon.

"Better Than Expected"

5
03/04/2018

I stayed here on my way traveling home from Georgia to New York. I just wanted a place to stop and rest. The location was very convenient right off of I95. I spent one night. The room was very comfortable and clean and the bed felt like heaven after being in the car all day! I had the breakfast in the morning and was very impressed by the variety of hot and cold items. I did not have much interaction with the staff but the people I did deal with were very nice and willing to help me out any way they could.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear you chose to stay with us as a layover stop during your long drive. We appreciate you taking the time to share your experience on TripAdvisor and look forward to seeing you on your return trip! Thank you for the review.

"Absolutely Terrible...Stay Elsewhere!"

1
03/04/2018

We had reservations this past Sunday through yesterday. We arrived earlier than check-in as we were needing to catch the shuttle to the Orioles game; upon arrival we walked into the lobby to find a woman who was obviously high on drugs just walking around unattended mumbling to herself (not a site I wanted my five and eight year old to see). We approach the desk to let them know we were there and they not so pleasantly told us to go wait outside for the shuttle driver. As we were walking back out, I assume what was the manager, was telling the woman she couldn't be in the hotel and that she was not a guest and she needed to leave. He walked away from her, leaving her standing in the foyer between the two sets of sliding doors, when we got on the shuttle she was still standing there. The shuttle driver was about as friendly as a wet mop, but she got us to where we needed to be which is all that matters I suppose. We were dropped at the convention center and made a short walk to the stadium, around 2:30PM we called the hotel to ask if we would be able to check in early and I was bluntly told no and that they weren't even sure if the rooms would be ready for check in by four o'clock (which was the actual check in time). We asked when the next shuttle would be coming and we were told not until 4:30 (even though we were told the shuttle runs every hour when we got there and then told it runs every half an hour when we called back). So we found some way to occupy our time until then, luckily we were at the pick up spot twenty minutes early because the shuttle showed up at 4:15 to get us. This was a different driver, who was on his phone when he got there to pick us up and stayed on his phone the entire ride, my husband is a police officer in the state and I'm not sure if you're aware but it is illegal to drive a vehicle while talking on a mobile device. Not to mention we were riding through downtown Baltimore, one of the busiest cities in the world and he's talking on a cell phone! Needless to say, we did not tip him (even though we did tip the first driver when she was not friendly at all). I felt since he felt the need to endanger the lives of my family by talking on his cell phone he did not deserve a reward. We get back to the hotel, safely, and we check in at approximately 4:40 - the front desk agent is not the same person that was there prior, and he was actually friendly. We get up to our room and the room itself is "decent" but we didn't spend much time there before we ventured out for dinner, we decided against using the shuttle service for the remainder of our stay, so we went in our vehicle. We came back and decided to let our kids swim, we head down to the pool and when we opened the door a very foul-smelling odor was filling the entire pool area. There was an older gentleman and his grandchild in there as well. Our children had just got in the pool when the older gentleman's grandchild brought it to his attention that there was something floating in the pool...IT WAS VOMIT! Meanwhile, the hot tub was so filthy that the layer of scum floating in it was so thick you could not even see bottom. We quickly got our kids from the pool and decided to go back upstairs and bathe them. While we were passing through the fitness room there was a group of people provocatively dancing with one another and they had a very obvious odor about them which my husband, being a detective, noticed was definitely marijuana and on our way back to the room on the elevator he noticed the same strong smell. Needless to say we went straight to our room and didn't leave again until the next morning when we went to breakfast - the food was decent and the friendliest person we met on our entire stay was the breakfast attendant so if the hotel has nothing else going for it, it has that. We checked out immediately after breakfast, around 8:30AM. We will NOT be going back to that establishment and will NOT be recommending it to anyone we cross paths with. We have stayed at several Best Western hotels that we have been very pleased with and we like to be loyal customers but this is one we were highly disappointed with and will not be back to.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry to hear of the problems you incurred during your stay with us. As with most big urban city hotels, there is an occasional problem with the homeless. Our Manager nicely asked the lady to leave the property as she was not a guest., then watched as she crossed the parking lot. The pool problem was addressed by our maintenance team and the water is now clear. Our General Manager will be contacting you to discuss these issues. Thank you.

"Location was bad"

2
03/04/2018

Hotel looked grand from outside/ exterior but interior was very old and shabby. Carpets are awful and had foul smell throughout the building. Staff was very friendly and nice. Breakfast area and breakfast was normal.Location was terrible all around.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel and our location did not meet your expectations. We did experience a problem with a broken pipe, but that issue has now been resolved. We hope you will consider staying with us the next time you are in the area. Thank you.

"TERRIBLE!!"

1
27/03/2018

Stayed at the Baltimore BW. The Hotel was dirty, staff was unorganized, had to take a cab back from harbor after waiting 45min with no phone call from hotel. when i called after waiting for shuttle they told me to take a cab back. i asked when they were going to tell me after waiting? they replied there are too many phone numbers to look up to get to mine. the room i booked online was not the room they gave me. had booked 4 people and there were only 2 towels in room and only a half a roll of toilet paper. refrigerator did not work. will never stay the again!!!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the inconveniences you incurred during your stay. Unfortunately, our shuttle was rear-ended which caused a severe delay with our shuttle schedule. Your reservation history is showing a reservation for only two adults in a double-queen room. We do our best to accommodate special requests, but are unable to guarantee. Thank you for your review.

"Tradewinds room service was excellent"

3
27/03/2018

We stayed in this hotel while my husband had surgery at John's Hopkins. It was really convenient, as their shuttle was very reliable and gave us stress free trips to the hospital. Although our room was are quite worn, it was clean, and well serviced. The best part was the restaurant "Tradewinds" room service! Evana and Jeremy delivered a great dinner after my husband was released from the hospital and we couldn't go out to eat. The food was generous, quickly delivered and DELICIOUS. Thank you! It was just what we needed to wrap up a stressful day.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for posting your very positive review concerning Tradewinds Restaurant. I'm happy to hear we were able to accommodate you and your husband with shuttle transportation and hope to see you again.

"Fine for one night- Wouldn't stay again"

2
25/03/2018

I chose this Best Western due to some videos I had seen on YouTube from other people leaving Baltimore on a cruise on the Carnival Pride. The price was significantly better than other hotels downtown, but it wasn't worth it. From the moment I got to the hotel, it wasn't what I expected. Immediately after check-in, I asked about the shuttle which the hotel offers to the main downtown (since I didn't appreciate that this hotel is a $4 tunnel ride away from the main area). When I was trying to ask for a ride to the downtown area I mentioned a restaurant I wanted to go to, and someone who didn't appear to work at the desk was so rude to me! She claimed to have never heard of the restaurant I wanted to go to ( one of the top in Baltimore for seafood??!?!) and was egregiously unhelpful when I was asking for clarification as to where the shuttle actually drops off. I cancelled our shuttle immediately because I was so put off- we took an Uber. So at that cost, we should have stayed downtown because it would have been cheaper. What's more, although the hotel room was mostly clean, they gave us a room across from the ice maker, the room had a weird odour, and the fan was SOOOO loud I actually just turned it off. It made the WORST sound every five minutes on the dot that I just couldn't stand it. Of course, the room got stale and hot by morning, but that was even better than not sleeping at all. I'm shocked this room was even still being offered. To be fair, we didn't complain about the fan, but who would after the terrible treatment I got when asking for directions. But even the music in the lobby is so loud you can't talk to someone while waiting for an elevator. It's so strange. I do not recommend this hotel whatsoever. Stay somewhere better downtown.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, I would like to apologize for the rudeness of another guest when you were asking for a shuttle. Our shuttle does have a set schedule and a route which includes the Inner Harbor, the Convention Center and Johns Hopkins Hospitals. Although we don't shuttle to specific restaurants, we do drop off the Inner Harbor. I'm sorry you were unable to sleep due to the noisy fan. I will look up your room number and report this to our Maintenance supervisor right away. We hope you will consider staying with us in the future. Thank you for your review.

"Cruise stay"

5
25/03/2018

Great value for cruising out of Baltimore. They have travel to and from port already set up when you check in. The staff were so nice and personable. Well worth the stay since you can park there for the cruise with the package.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for letting other guests know the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Next best place to home"

5
25/03/2018

Checked in for a regular trip to Baltimore/Hopkins. Erwin had all my reservation paperwork ready to go. Quick and easy and I'm already set up in my room. My preferred floor and room. It is the people that make this the great place to stay. So close to I 95 and I 895, close to harbor and J Hopkins, great location to stay. Now off to Brewers hill for some Mediterranean for dinner!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff works hard to provide our guests with excellent customer service, so it's always nice to have them recognized on TripAdvisor. Thanks you for your kind review.

"Park and cruise package- RIP OFF "

1
21/03/2018

I booked the park and cruise package via telephone call to best western and was told it was the package. When I got there they told me it wasn't a package and it was just the room. I was charged an extra $98 for parking and shuttle on top of the package price I paid. Not only was I disgusted with the price, it was not a clean establishment, the hotel guests was ridiculously loud and the room was nothing but a 2*. I will never stay here again next time I park and cruise nor would I ever recommend it.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, let me apologize for the misunderstanding while making your reservation with our Reservation agent in Phoenix. Your reservation was made using the Canadian Government discounted rate which is for the room only. He/She did not indicate you were interested in the Park N' Cruise package rate which includes one night's lodging, free parking for the duration of your cruise, transportation to/from the Cruise Terminal, and hot buffet breakfast. If you log onto our website, you will see that the Park N' Cruise package rate starts at $149.99. I'm sorry for any inconvenience you incurred as a result of this confusion. We hope you will stay with us again when you are cruising out of Baltimore.

"Excllent Hotel"

5
14/03/2018

Nice hotel, well situated for our needs. Close to I-95. Nice clean room, with everything we needed. use this hotel for overnight stay for travel south and then back north, after winter travel. Would recommend.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your business and look forward to your return in the spring. Thank you for sharing your experience on TripAdvisor.

"Was not happy."

3
09/03/2018

We stayed here because it was the closest hotel from the hospital my Grandson was in. Could not get into the pool because the pool area was too cold. The room was big and clean, but when you take a shower, the shower curtian was made out of cloth and there was water everywhere on the floor. Also, no shelf to put your soap. The free breakfast was tasty, but the coffee would terrible !! would not stay here again !!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. Please know that I will meet with the appropriate Department heads to have these issues addressed. I would like to offer you a discount towards a future stay so you can see the improvements for yourself. Please call me directly and I will take care of your reservation. Thank you for your review.

"Great stay, free breakfast"

5
05/03/2018

We stayed the night before our cruise and everything was great. Rooms were clean, pool area was nice,and the breakfast was good. Parking was also plentiful and the shuttle to the cruise terminal was on time and everything went smoothly.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to let TripAdvisor readers know about your experience with the Best Western Plus. We look forward to seeing you again the next time you are cruising out of Baltimore.

"What an awesome weekend"

5
04/03/2018

I recently had the pleasure of attending a convention at this hotel. Check in was quick and efficient . Our room was extremely clean and well equipped. The staff was very accommodating and pleasant and the food was delicious. I would like the give a special shoutout to Mark the Chef and his exceptional crew and to Janet Campbell and her staff/crew/team for all of their tireless efforts in making sure we all had a great time and that all of our needs were met. I cannot say enough good thing about this hotel and their staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your "awesome" review. Our entire staff looks forward to the Red Hat convention every year and appreciates the business in a month that is normally slow. We are already looking forward to next year!

"Red Hatters Under the Big Top Convention"

5
26/02/2018

This is my 12th year attending the annual weekend convention of Red Hatters hosted by the Best Western Plus Hotel & Conference Center. Our sister Red Hatter, Janet Campbell, Director of Sales, oversees the entire event to ensure everyone has a great time! The staff continually go above and beyond to accommodate their guests! The food prepared by chef Mark Brown and staff, with extremely huge portions, was served hot; very tasty; and with an amazingly great presentation. (It's not easy to please 100+ women, let me just say, and we gave him and the banquet staff a standing ovation!) Other staff members, who I cannot forget to mention, are Sherry Ash; Zee Zee Aly; Eric Reese; Judy Perkins; and son Jamal Perkins. (There are more, but I couldn't get all their names!) This staff works almost around the clock, and are the most gracious and accommodating to everyone they meet. The housekeeping staff ensures that all your room needs are met as well! I've never slept on such a great mattress with the fluffiest pillows! Coffee; tea; along with other amenities are provided too! The lobby bar/dining room and front desk staff will tend to your needs quickly and courteously. As an Origami Owl vendor at this event, they also provide great assistance in this area too. Host an event here, you won't regret it. Vivian Freeman

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our entire staff would like to thank you for your very kind review. We appreciate the opportunity to host this wonderful group for the last twelve years and look forward to another great event in 2019. Thank you.

"Great weekend stay."

4
25/02/2018

Check in was very efficient. We were here for a weekend event and we could have not asked for better service, food and accommodations. Rooms were clean and well equipped. Our meals were outstanding and the food service workers were pleasant and helpful. Our event will return next year. Thanks for making our stay so special.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor and we look forward to hosting your group next year. Thank you for the review.

"Red Hatters Under the Big Top Convention"

5
25/02/2018

Mark the chef made some yummy good; Judy the banquet manager led a friendly and efficient team of servers; plenty of parking; room was very clean, bed was very comfortable. Thanks to Janet and her team for putting this event together.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our entire team always looks forward to hosting the Red Hat group. We appreciate your business and look forward to seeing you in 2019. Thank you for your review.

"Excellent customer service"

5
23/02/2018

The recent upgrade to this hotel is evident. Staff is so friendly and accommodating. After returning to the parking lot at the end of our cruise, we found that our vehicle would not start. New battery a few weeks ago. Went to call AAA but my phone had not been charged, so I went to the desk and asked if they would call AAA for me. I was told as a service there is a maintenance man of the hotel and that this is one of his duties to jump vehicles. He was there in 5 minutes and we were on our way. Have stayed here many times pre cruise and will continue.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear our team went above and beyond to assist you with your vehicle. We appreciate your five star review and look forward to seeing you the next time you are cruising out of Baltimore.

"Mixed"

3
23/02/2018

The people that work at Best Western Plus Hotel and Conference Center in Baltimore, PA are very nice. The reason that I gave a mixed review is because for the last 3 times I have stayed at this hotel, I can't be sure that the sheets were freshly changed as you would think they would be every day (if the room was used). The last 3 times, the bed was made and there appeared to be fresh pillowcases on the pillows, but when you turn down the bed, the sleeping area is wrinkled as if someone had slept there. I gave the benefit of the doubt thinking that it is possible that the sheets are permanently wrinkled from being slept on continuously and then changed, but I have never seen this problem before at any other hotel room. I mean...it's a pretty basic thing to change the sheets every day unless the same people are staying in the room. The first time this happened, my husband was already asleep before I got in the bed, so I grinned and bore it. The second time, we discussed the possibility that the sheets were permanently wrinkled in the 'sleeping' area of the king sized sheets. But the third time, I can only assume that it is regular practice for the maids to leave at least the bottom sheet on the bed from day to day, which is nasty! I mean...really!! This issue has actually kept us from staying at this hotel for the last year, but after trying many other hotels in the area,(that didn't have rumpled looking sheets), this is the only one with a parking lot that is and easy ride to John's Hopkins. But I can tell you. Going in and seeing the same problem after a year...I was disgruntled. All the money they must have spent for the renovations and the maids don't change the bottom sheets (at least of the king sized beds). This last visit also showed that the attached restaurant has continued to decline in quality. Last night I ordered the Turkey dinner with mashed potatoes and a dish of apple sauce (I started with a cup of cream of chicken soup). Well, the soup was so salty, it was difficult to eat. Then after more than a half an hour, I was presented with my entrée. It was a lot of thinly sliced pressed turkey draped over a scoop of mashed potatoes with some gravy over the lot and some parsley sprinkled around the plate for show. Well, this food was so salty that it made my tongue tingle, and the addition of a lot of pepper in the mashed potatoes caused a stinging sensation in my mouth. I complained and they had the chef come out to speak to me. I am not one to complain about things like this, but being a person with CHF, I was appalled by the quantity of salt in the food. This hotel is known to cater to John's Hopkins patients (and discounts for patients are given), so you would think that there would be at least one offer of a low sodium option on the menu. but instead I was served the saltiest food I have ever eaten. I didn't eat more than 1/4 of the food. The chef said he would 'comp' my meal, but instead the price of one of the beers my husband had was removed. Well, there is a difference between a dish that costs 12.99 and a beer that cost 4.00, so I didn't see the 'comp.' I thought that meant I wasn't going to have to pay for the salt fest. I won't even go into the breakfast that is served. I had my husband go and get me an egg mcmuffin at Macdonalds this morning instead of trying to choke down the nasty eggs and disgusting chipped beef. I just can't understand a place serving such reprehensible food. We have been coming to this hotel for 5 years, since I have been a John's Hopkins patient, and the food has continued to decline, year after year. I don't blame the chef. It is obvious he follows orders. I would like to huffily say that I would never come to this hotel again after the sheet problem and then the food, but I am stuck with needing to be able to access my vehicle, so need a hotel with an accessible parking lot instead of valet parking offered at the other downtown hotels. I sincerely hope that these problems are rectified so it is a better place to come. If you are going to cater to sick people, offer food they can eat and for gosh sakes, make sure your maid staff changes the sheets every day!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I understand your concern, however, I would like to assure you that the sheets are changed regularly. The rooms are cleaned and than inspected by a Supervisor. If a guest is staying several nights, the sheets are changed every third day unless the guest requests more frequent changes. Could it be the new mattress covers? I have met with our Chef to discuss the issues with the salt content in the food and this issue is being addressed immediately. Please know we take your concerns very seriously and hope you will come back to see the improvements. Thank you for your review.

"Days Inn O'Donnell ST Baltimore"

4
22/02/2018

very convenient to the highway for easy access. good breakfast, McDonalds across the parking lot...all we needed. very nice room. noisy air conditioning prompted a call to the front desk, they sent up new room keys within just a few minutes. This is an ideal location for park & cruise, shuttle service was excellent!

"Great customer service!"

4
21/02/2018

I rented space for a bridal shower and Alesia Daniels eased any concerns I could have had. She was very professional and courteous. The space was beautiful and fit all of my guests very comfortably. I would definitely recommend this hotel to anyone and I plan on calling Alesia for any upcoming events that I may have.

"Great value near cruise terminals. "

5
17/02/2018

Good hotel, quiet with mod-level amenities. Hotel staff are very nice and knowledgeable about the area. The pool was closed for repair but I received a call days before the trip in case that was a deal-breaker. Breakfast was good. Didn't have time to eat at the restaurant though.

"Any old port in a storm"

3
11/02/2018

It was raining, we were tired and needed a room,the hotel was very busy, not enough parking spaces and room really wasn't ready to be used, no towels or hair dryer. Breakfast was good but we left our seats to get seconds only to come back to a cleared table, coffees and napkins gone.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your room was not properly prepared upon your arrival and that there was confusion with your seats at breakfast. These issues will be addressed with each Department Manager. Thank you for taking the time to share your experience on TripAdvisor. We hope you will stay with us again the next time you are in the area.

"Does not disappoint"

5
09/02/2018

This place is huge conference room, comedy Hall Restaurant Bar Lounge we had a really nice time you will not be disappointed all for a very reasonable rate some of the nicest beds I've ever slept in staff is very nice they have a little kiosk in the lobby that sells chocolate dipped strawberries that are divine we will definitely be staying here again when we are in the Baltimore area

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff appreciates your kind review. It's always nice to hear when we have succeeded in making your stay a pleasant one. I'm also glad to hear you enjoyed some chocolate covered strawberries from Berries by Quisha. We look forward to your next visit.

"Perfect Hotel for Cruise"

5
08/02/2018

I came here driving to get on the cruise. Hotel had the perfect Park N Cruise package. I got the sleeping room for a very good rate and package included parking my car for up to 12 days, hot buffet breakfast and transportation to-from cruise terminal. The hotel is in a very decent shape. front desk were very friendly and helpful. I would come here again.I also had the chance to visit Baltimore Downtown as they have a free shuttle that took me there..wow it was beautiful , i was amazed with all this history and beautiful architect.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. It's nice to hear you found our staff to be helpful and that you took advantage of our complimentary shuttle to the Inner Harbor. We look forward to your next visit.

"Park, Stay and Cruise package"

4
07/02/2018

We stayed here as part of park, stay and cruise package. Everything went well and it was a great deal! We got to the terminal on time and that was wonderful. Upon debarkation, however, we waited for HOURS to get back to our car. There was one van to go between several hotels and some of the patrons did not want to wait their turn and shoved onto the van. It was very disorganized and not well run.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus and booking our Park N' Cruise package. I'm sorry for the inconvenience with the shuttle. This is very unusual as they are typically very organized and offer great service. I will be sure to look into this and we will do our best to make sure it doesn't happen again. We appreciate your review and hope to see you again the next time are cruising out of Baltimore.

"Affordable, good range of amenities, hotel staff very friendly and helpful"

5
05/02/2018

Affordable, good range of amenities, friendly staff who promptly addressed our concerns. Very easy check in and the free breakfast buffet was good. When my daughter got a toe injury in the pool they were quick to get us the materials needed to pull the broken foreign body out of her toe and were attentive to the situation, also showed concern for her well being. There seems to be a part of the pool flooring that is broken and separating, however hopefully that will be attended to since it caused a minor injury. Overall I recommend this hotel and we enjoyed our overall stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our staff works hard to assure every guest has a good stay, so It's nice to hear we have accomplished that goal.. Thank you for choosing the Best Western Plus and thank you for your review.

"A hotel that never disappoints!"

5
02/02/2018

This is my third time staying at this hotel and I enjoy coming back and staying here with excellent customer service I get from the front desk staff, shuttle drivers (especially Kevin is awesome), and restaurant and housekeeping crew members. This year, I particularly enjoyed my room on the 9th floor with a great view to Downtown Baltimore, comfortable bed, and spacious work space. Thank you for making my stay pleasant and enjoyable!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your five star review and the fact that you have come back to stay with us. We look forward to seeing you again the next time you are in Baltimore.

"Great deal!"

5
30/01/2018

Went to this part of Baltimore for business and were very pleased with this hotel. Yes, it is not the newest one but rooms are spacious enough and well decorated. LCD TV, coffee maker,microwave,fridge and a safe in room all were well functioning.Only the heat/air conditionning unit was really not good:very cold draft coming from above and under the unit...if you really like fresh air! The breakfast buffet was good, the shuttle really useful! We would stay there again.Staff is welcoming and helpful.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We hope to see you again the next time you are coming to Baltimore for business.

"Not as expensive as you would of thought!"

5
17/01/2018

Great hotel, reasonable priced. Great room only $99. and Breakfast was included. It's a conference center and they even have a comedy club. However, that wasn't opened during our stay. Nice small intimate bar with specials.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your five star review. Our staff works hard to make sure every guest has a great stay, so thank you for sharing your experience on TripAdvisor.

"Great place to stay before cruise"

5
10/01/2018

We checked into 2 rooms the day before our cruise. The staff were friendly and efficient, the rooms were clean, the parking during the cruise was extremely helpful and the shuttle to the cruise terminal was perfect. We couldn't have asked for anything more.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate your very nice review. Our staff works hard to ensure all of our guests a positive experience. Thank you for choosing the Best Western Plus and thank you for your review.

"Aging hotel in desperate need of updating"

3
08/01/2018

We only spent 1 night at this hotel on our way down to our son's home. Parking was a problem, even with the hotel seemingly not at full occupancy, and there were signs of age wherever you looked, rooms and public spaces. There are probably better kept hotels in the area that I would use instead if we were in need.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We just wanted to let you know that renovations are on-going, but we are expecting new furniture for the rooms any day now. We hope you will consider staying with us again when you are in the area. Thank you for your review.

"Amazing Experience"

5
06/01/2018

Thank you for everything it was a very nice stay we enjoyed our time the breakfast was great too thank you for everything the service was great the beds were really comfortable there were great movies and channels on the tv and thank you again for everything.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear that you not only enjoyed your stay, but also the breakfast and the "great" beds. Thank you for your kind review.

"So many good features!"

5
03/01/2018

The room was exactly what we needed to sleep 5! Loved the second sink access so that it was still available when the toilet was in use. The kids took advantage of the pool and workout room. The view of the city was amazing and it gave us easy access to the highway when we had to leave. Before we left we had the best breakfast during our vacation!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am glad to hear we had a room available to accommodate your family of five. We appreciate you taking the time for share your experience on TripAdvisor and hope to see you again when you are in the area.

"so-so"

3
26/12/2017

We always get the stay and cruise package. Rooms are getting "old." Staff was friendly but person doing reservations could use a little more knowledge as to how cruise shuttle sign up is handled. Restaurant on site is good. Beds are comfortable. Free breakfast so-so.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I just wanted to let you know we are anxiously awaiting the delivery of new furniture in January for all of the sleeping rooms. Our staff is trained on how to handle the shuttle schedule, but you may have gotten a new Front Desk agent that was a little inexperienced. I apologize for any inconvenience and hope to see you again the next time you are cruising out of Baltimore.

"A great overnight stay"

5
23/12/2017

We needed an overnight stay in order to catch an early bus the next morning, leaving our car for a few days. Best Western is the only hotel I could find which does not charge $40-50 per night for cars! Plus, it's an awesome hotel ... very clean ... comfortable beds ... excellent staff.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your 5-star review. It's nice to know you found our hotel to be an "awesome" hotel and we look forward to seeing you again.

"Bad"

1
14/12/2017

Loud heating that turned off and on intermittently making it impossible to sleep. Still did that even when I turned it off and ultimately made my interview the next day terrible. Staff was inattentive. Fitness room was very subpar.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I am sorry that our hotel did not meet your expectations. I will check with our Maintenance Supervisor to make sure the issue with the heating unit has been reported and repaired. We appreciate you choosing the Best Western Plus and hope you will stay with us again the next time you are in Baltimore.

"Over night stay."

4
14/12/2017

Staff was professional and friendly. The room was very clean and in good order. The location for my business was good. The breakfast was first rate and there was ample food. Food was tasty and well prepared. Would stay again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your comments on TripAdvisor and look forward to seeing you again.

"Check your bed"

1
12/12/2017

When we checked into our room it smelled horribly of smoke. We got in late after a long drive - we didn't complain, we just went to bed. When we woke up in the morning we were surprised to find marijuana between the sheets in my nine-year-old daughters bed. The manager was very nice and did seem genuinely concerned. He also refunded us half of our bill. I am not a chronic complainer, however, this is disgusting and inexcusable. Obviously the room was never cleaned prior to our arrival.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are sincerely sorry about the problem you incurred during your stay. Our General Manager, Khaled Said, would like to talk to you about this situation. Please call him at 800-633-9511, Ext. 7201. Thank you.

"Great hotel!"

5
11/12/2017

Beautiful room, amazing deluxe breakfast. Friendly manager. Few issues though, out of four elevators only 1 was working ,they did have fixed by the next morning though. needed some upkeep on the tub, manager made aware said they said they would fix. biggest issue was the shuttle to inner harbor did not have a driver to come pick us up when we wanted to go back had to wait around an additional 2 hours at inner harbor. when I spoke to the manager he said we were supposed to be told to get a cab and they would pay for it, that message was not relayed to us. he did give us 2 coupons for 15%off future stays and he apologized for the inconvenience.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for any inconvenience you incurred as a result of the shuttle driver mix-up. It's nice to hear that our Manager-on-duty compensated you with the discount coupons. We hope you will choose our "Great hotel" the next time you are in the area. Thank you for your review.

"PRE CRUISE STAY"

5
09/12/2017

We stayed at this Hotel prior to going on a Cruise. Included in the package was a one night stay, free parking for the length of the cruise, free breakfast and shuttle to and from pier. All parts of the package was excellent.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are very pleased to hear that you found our "Park N' Cruise" package to be excellent. We look forward to seeing you again the next time you are cruising out of Baltimore. Thank you for your review.

"Average Hotel"

3
07/12/2017

No frills. Continental breakfast good. Staff courteous Good for rate close to truck rest area. Free transportation to Harbor that's great. Rooms old but clean. Fitness center basic there was one broken treadmill. Lobby and room furniture worn and older.

"Average"

3
05/12/2017

The employees are very nice and helpful. This hotel is under construction so can't give a fair review. I wish they would have warned us about the construction and tell us the pool and hot tub were not open.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any inconvenience you may have incurred with work being done on the hotel facade and the updating of our signage. We did post the closing of the pool and the hot tub on our website so we're sorry you didn't see it. The good news is that the pool is now open. We hope you will return to enjoy all of the improvements.

"Excellent Comedy Show and Food"

4
03/12/2017

My friend and I visited the Best Western for an overnight stay to attend the comedy show at the Comedy Factory. The show and comedians were excellent. I'll definitely go back. We decided to have dinner before the show in the hotel restaurant. I didn't expect much but I was pleasantly surprised at the taste and quality of the meal. We had the broccoli risotto (it had something else but I can't remember what) and it was absolutely delicious. The entire meal was excellent. Shoutout to our fantastic server Angel and Chef Jeramy!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear your positive comments about your dinner in Tradewinds Restaurant before attending the show at the Comedy Factory. I will be sure to let Angel and Chef Jeremy know how much you enjoyed the meal and your service. Thank you for your review.

"night stay"

4
03/12/2017

we stay here for the cruise and stay package. The hotel has a good breakfast nice rooms and transportation to and from the port and easy on and off the highway. The staff was friendly. The only issue we had was one of the computers in the business center was not working.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for our "Park N' Cruise" package. I apologize for any inconvenience you incurred when one of the computers in our Business Center was not working. We hope to see you again when you are cruising out of Baltimore.

"Day ahead to board ship"

5
02/12/2017

This hotel offers a package deal which provides free shuttle service to attractions in the area along with parking and shuttle to and from the ship. An excellent deal for the cost. Enjoyable day ahead trip.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's so nice to hear you found our "Park N' Cruise" package to be an "excellent deal". We agree and hope to see you again the next time you are cruising out of Baltimore. Thank you for your review.

"Great view"

4
29/11/2017

Nice place to stay! We only needed a one niter and my husband picked here. Our son came and met us for dinner and it was quit nice. The view from our 12 floor window was off the chart. very quiet and well maintained. Will come again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear that your husband chose our property and you enjoyed your stay. We appreciate your kind review and hope to see you again when you are in the Baltimore area.

"Stayed multiple times"

5
24/11/2017

Each time I have stayed at the Best Western Baltimore it has been a pleasant experiience. The entire staff are courteous and professional. I have stayed here while being a patient at Johns Hopkins. They have a special room rate for patients which helped us out alot.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
The fact that you have stayed with us multiple times speaks volumes and we appreciate you sharing that with the TripAdvisor readers. Thank you for your review and for choosing the Best Western Plus!

"great stay"

4
24/11/2017

I had a overall great experience with this hotel. very satisfied with the customer service, the manager at the bar gave my dinner on the house once same found out I worked in the government. also same thanked me for my service to the community. I felt very appreciated ad was treated with the utmost respect.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm happy to hear our Manager recognized your service and comped your meal. We appreciate your service and your business and look forward to seeing you again.

"Always Good!"

5
23/11/2017

Have stayed here many times primarily for the Johns Hopkins Shuttle and discount. With small exceptions, I've always been pleased and won't let a clogged sink or the fitted sheet on the bed being inside out keep me from going back.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm so glad you're able to overlook an inside-out sheet and focus on the positive points of your stay with us. Our staff works hard to provide our guests with excellent service so they continue to stay with us, so I'm glad to see it works. Thank you for your review.

"BW - Baltimore"

3
20/11/2017

The room was spacious. Bed was comfy but my room smelled like smoke. It's a non smoking hotel?!? Hmm The food in the restaurant was fantastic and very reasonably priced $11 for crab cake. Big surprise! It was convient located to go where you needed to go. Weird because it's in a industrial area and a BJ's there. But I felt very secure as I am a female traveling alone which is a bonus in my book.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the smell of smoke in your room. We do our best to deter smoking in the room by levying a fine of $150.00. It's nice to hear that you enjoyed most of your stay and our restaurant. Thank you for your review.

"Dirty with stains on Sofa "

1
20/11/2017

Old facilities and room. Sofa is very dirty we didn't even try to sit there as it look very filthy. AC is old and makes loud noise. Hotel didn't provide sleepers. Room is dark and need to be remodel. Toilet and bath amenities are good. Good thing blankets and sheets are clean.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Please know that we are in the middle of renovations. New couches and chairs for all of the rooms will be arriving within the next month. We appreciate your review and hope you will visit us again the next time you are in the area.

"Windows do not open - mold in AC. Dated facility."

1
17/11/2017

I have previously written well of this location, but no longer recommend. It's a perfect location and provides easy shuttle system to and from the port for cruises, leaving car in their parking lot with park and cruise package. We love that! Associated KD transportation company was very helpful, prompt and maintained excellent communications prior to cruise. And bus was ready and waiting as soon as we get off ship for fast return to our car. But hotel is increasingly dated. Free breakfast buffet was acceptable, but dining room is dreary and dingy. The dinner buffet for added cost was dreadful and not very appealing. Bed has long since seen good days. Both of us woke with back spasms which ruined our cruise trip. AC/heating unit in room was poorly maintained and triggered a major allergic reaction for me, further spoiling our cruise and return home as well as medical expenses. Window does not open for fresh air. Employees at front desk are friendly, but not very helpful ... provided inaccurate information about the transportation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. I must say I'm a little surprised to hear you had a problem with the bed since we replaced all of the mattresses and bedding within the last year and have gotten rave reviews from some of our guests. I understand everyone has their own preferences in a mattress, but sorry to hear we did not meet your expectations. Our Maintenance team cleans and maintains the AC units on a rotating basis. Please let me know your room number and I will have them check the AC unit in that room. We have been renovating and expect to have new couches and chairs for all of the rooms within the next six weeks and hope you will return to see all of the improvements.

"Great location & Value"

4
15/11/2017

Hotel is located near freeways and a new mall. Large spacious parking lot. Hotel is well positioned to conduct your business or purpose. Nice view of the city from the higher rooms along with breakfast made this a pleasant and worthwhile stay.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out our convenient location right off of I-95 and our proximiity to the new Canton Crossing shopping mall. We appreciate your review and look forward to seeing you the next time you are in Baltimore.

"Why is this ranked so high"

1
14/11/2017

This hotel is an awful trucker motel on the side of the highway in the middle of an abandoned area. There is nothing around here and the hotel it's self is run down featuring tape holding the lamps together, cob webs on the ceiling and low pressure toilets. There appears to be a large contingent of people who just live in the hotel walking glassy eyed in the halls. Despite this horrible hotel, for some reason there were a lot of families staying there. The restaurant is also surprisingly good.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It is somewhat perplexing to read your review. We are not a trucker motel, however, there is a small hotel across the street that caters to truckers. There are houses behind the hotel and Amazon warehouses and other businesses to the South of our property. I will meet with our Executive Housekeeper to address housekeeping issues you mentioned. We appreciate you taking the time to write the review and hope you will return in the future to see all of our improvements.

"great place to stay in Eastern Baltimore"

4
13/11/2017

Convenient, clean and great staff. Rooms were very clean and quite new. The breakfasts were great though somewhat unchanging. The location in east Baltimore was perfect. I would stay there again without hesitation. Wish that the rates were a bit lower though.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus and thank you for your review. We look forward to seeing you again.

"Upset and Dissapointed"

2
13/11/2017

We booked this hotel for 3 reasons - Pool, Shuttle, and Breakfast. Upon check in there is a note on the counter saying the pool was unexpectedly closed for renovations....Expedia and BW should have notified us (and other guests) that during our stay there would be no pool. We booked this hotel with the pool in mind for breaks during our daily activities. My family was extremely disappointed...We would have changed our hotel if we were notified...Someone from BW should have looked at guests staying during the time range of reno and sent an email alerting us...but no... We also wanted to use the complimentary shuttle but then were told we could not bring our stroller with us?? There is a trunk in the Van and the stroller folds up, but agian, we were told no. So now we had to pay $12 toll + parking each and everyday to go to the inner harbor...Again, this was very disappointing. The breakfast was fine and served it's purpose. The room was dark, outdated and just old. Nothing like the website showed. We called in advance to confirm there would be a crib in the room and we were told definitely a crib....when we checked in, we were handed a pack and play....You can imagine how many times our son was up during the night... Although the staff was courteous, we would never stay here again....Very disappointing experience....We just got home and I'm very upset about the whole situation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us. The pool situation was posted on the Best Western site, but it must have been put up after you made your reservation. I'm sorry for the inconvenience. We do allow strollers on the shuttle and I'm not sure why someone would tell you otherwise. If you could provide me with a name or description of the Front Desk agent that told you this, I will address this with that agent. I would like to offer you a discount towards a future stay. Please contact me when you are ready to make your reservation. Thank you.

"No heat, extremely noisy, and unfriendly staff."

1
12/11/2017

Came to visit sick family and stayed at this hotel. Hotel was extremely noisy, unkempt, and the heat didn't work. Terrible!!! Plus the price quoted want what I was charged. Don't stay here. Pay the extra money and go somewhere else.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. If you reported the lack of heat to the Front Desk, I'm sure they would have immediately moved you to another room. If this did not happen, I would like you to contact me with your room number so we can address the issue. Our Security team does their best control unruly and loud guests, so I'm sorry you were disturbed. Thank you for your review.

"Cruising"

5
09/11/2017

Chosen for stay park and cruise package. Staff very friendly and helpful with free shuttle to harbor and suggestions for dinner and things to do. Was under going some repairs, but nothing major. Pool and hot tub broken, and was disappointed not to be able to use. Nice breakfast buffet included.

"Friendly staff"

3
09/11/2017

Staff was very helpful and friendly. The breakfast buffet was excellent with a wide range of food choices. The hotel 's shuttle service is excellent and very helpful- but the hotel needs to be updated.

"Vacation"

4
09/11/2017

The staff were friendly . My wife made the reservation for handicap room with handicap tub. We got a room with standing shower. Per Casandra there was an error on the computer that is was showing our room was handicap. She gave us another room. The shower railing was too low to reach and get into the tub. We asked from front desk for a good seafood restaurant they recommended Jimmy's seafood restaurant which was 5-7 minutes the food and service was excellent.

"Quick stop to pier"

4
05/11/2017

This hotel offers a transfer service to the Baltimore pier. You can park your vehicle, stay overnight and get a ride to the pier. A continental breakfast is included. The hotel also has its own shuttle to various landmarks in the area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package which includes transportation to/from the Cruise terminal. We look forward to seeing you again the next time your are cruising out of Baltimore.

"Smells of stale cigarette smoje"

2
05/11/2017

Had our rooms (2) changed, so can say that the 4 rooms we were assigned smelled awful. Ran to nearby Target for candles, Febreze, etc. Unknown hair on my daughters pillow. Has declined since 2011 when I stayed the last time for a week. Was there for surgical orocedure at Hopkins. Shuttle was nice. Restaurant is standard fare but at least you have that with a bar to get out of your room. Pool was closed. The smell was a deal breaker for me. We needed 2 rooms close together and with each room change we were getting further apart. Couldn't spend all evening bouncing my 81 year old mother around to find rooms that smelled decent. Very disappointed.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay with us. We do our best to enforce our no-smoking policy and often charge fines up to $150.00 when guests choose to smoke in our non-smoking hotel. In addition, I wanted to let you know that we are renovating and you should see a lot of updates and improvements the next time you visit. I would like to offer you a 50% discount for one night's lodging and would ask that you contact me to make your reservation. Thank you for your review.

"Another cruise, another hotel night"

4
29/10/2017

This is the 4th time we have stayed at this hotel prior to our cruise. It extends our trip by a day which is good and knowing that we can safely leave our car for the week and worry about nothing is great. We had a decent room, a good breakfast and left in the morning on the shuttle feeling relaxed and ready. We already know that we will be staying again next year for our next cruise. Thank you.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your "cruise" hotel while in Baltimore. We aappreciate your business and your review.

"Never Again"

1
27/10/2017

My husband and I have stayed here in the past with no problem so I felt comfortable booking our overnight stay on October 7th for our cruise. We were doing a B2B cruise returning on the 22nd and the price was right. So many people had warned me that this particular property had really gone down hill and we should steer clear of it. I wish I had listened. Not only did the refrigerator knock loudly all night long and keep us awake, but around 5:30 am we discovered when other people flushed their toilets it was coming up in our sink. When my husband tried to flush our toilet it also came up in the sink. We headed downstairs of course not being able to shower or use our bathroom. The manager after calling the head of maintenance to make sure we were telling the truth agreed to refund our stay and not card my credit card for our dinner. Since we had paid with gift cards he said they would mail us new ones. I checked my visa card three days later when we had docked in Nassau and low and behold someone had tried to charge my card 3 times for around $ 350.00..from The Best Western. When we got back on the 22nd we went into the hotel. They told us they were waiting for accounting to handle our refund..couldn't imagine how someone could have charged our credit card. She told us that our refund should be in our mail when we got home. I called her the following Tuesday as we had still not received our refund. I said if I did not get it by today Friday 10/27/17 I was going in Trip Advisor to advise people to stay away from this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We just wanted to let you know we have been following up on your issues with both our Accounting office and the Maintenance Engineer. We have issued you a travel card and you should receive it within the week. I apologize for the delay, but we had to discuss your account with people that worked directly with you and they are on a different shift. We have also investigated the problem with your sink. It is virtually impossible to have anything from the toilet come up in your sink as they are on different pipe lines. One line is drainage and the other is sewage. We have had nine other guests stay in that room since your visit and we haven't had any complaints. We will, however, continue to watch out for anything amiss. We have been renovating and will be receiving new couches and chairs for the rooms within the next two months. More improvements are scheduled, so we hope you will return to see all of the updates.

"Evaluation of Stay"

4
27/10/2017

My overnight stay was fine; since I wrote on a chartered bus and did not personally travel in car, it was sort of disappointing that there were no nearby shops. While eating breakfast was turned off seeing three (3) dogs in the area where food was being served. My preference is to not be around animals while eating; not sanitary in my opinion. I rated cleanliness average due to this discomfort;; however the rooms were cleaned to satisfaction.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry to hear you could not find any nearby shops. For future reference, our hotel provides a complimentary scheduled shuttle to both Canton Crossing (a shopping area about a mile from the hotel) and the Baltimore Inner Harbor with loads of shopping opportunities. Typically, our hotel does not allow pets, but we are required by law to permit service dogs. The dogs you saw in the restaurant are service dogs and here as part of a conference being held in our hotel. We appreciate your review and hope you will come back to see us when you are in Baltimore.

"So pleasant"

4
27/10/2017

As a new John Hopkins outpatient,the hotel and amenities were perfect. Next time I will ask not to be across from the guest laundry and storage rooms though because they are open throughout the night.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for any disturbance you had to deal with as a result of the guests using our laundry. I'm happy to hear the rest of your stay was pleasant and look forward to seeing you again. Thank you for your review.

"Great experience"

5
25/10/2017

We stayed at this hotel for the stay and sail for our recent cruise. Excellent service from the hotel staff and shuttle service. Shuttle driver was friendly and helpful in getting us to the port on time. Would definitely recommend. Breakfast was superb. Everything was at right temperature and very clean.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
All of our staff's hard work pays off when we read reviews like yours. Our "Park N' Cruise" package is very popular, so thanks for your kind remarks. We look forward to seeing you again when you are cruising out of Baltimore.

"Pleasant and reasonably priced "

5
23/10/2017

I always stay here when I visit Baltimore for business. The staff is very friendly and helpful. The rooms are spacious and clean. The price I had previously negotiated with someone from their in-house sales department is very inexpensive. I won't be using it on this trip but the hotel shuttle to the Inner Harbor is a great feature.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We like to say we offer five star service with three star pricing and your review confirms that statement. We appreciate your review and hope to see you again the next time you are in Baltimore.

"Close to Johns Hopkins hospital"

4
23/10/2017

My husband and I stayed at the Best Western while our son had surgery at Hopkins Bayview location. We had a delicious free buffet breakfast every morning, and a free shuttle took us back and forth to the hospital. Our room was clean and comfortable. We had a yummy crabcake dinner at their restaurant one evening. I would definitely recommend this hotel!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your lodging needs in Baltimore and thank you for your review. Our Chef will appreciates your "yummy crabcake" comment and the recommendation.

"Markham Chapel Baptist Church"

4
22/10/2017

My husband and I really enjoyed our stay at this Best Western Plus. The entire staff was professional, courteous and took every opportunity to go over and above exceeding our expectations. Beginning with the check in staff, shuttle driver through the Lady providing the complimentary breakfast. All made us feel as though they were glad we selected their facility.Our room was clean everything that was supposed to work did just that. I would have rated the stay a 5, except there were not enough available electric outlets in the bredroom area Mr and Mrs Kenneth R Wilson

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are extremely happy that you chose our hotel for your Baltimore visit. We also want to thank you for the very kind review. I will look into that maintenance issue and hope to see you again soon.

"satisified 100%"

5
20/10/2017

BW Baltimore. good rate , free parking, free breakfast, nice rooms, restaurant/bar good. close to hospitals, and inner harbor. free shuttle service. stayed at other hotels thru the years, very satisified with this BW.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are very happy to hear of your 100% satisfaction with your stay. We appreciate your business and your review.

"Wonderful housekeeper"

4
19/10/2017

Housekeeping was very helpful I calling to management immediately upon our departure as wel had left some newly purchased business clothing hanging in the closet. We were called immediately and returned to the hotel. This was a real life-saver. The housekeeper should be commended for her honesty and quick response.

"Great Rate! Great View!"

5
16/10/2017

For my 21st birthday, a couple of friends I decided to make a weekend trip to Baltimore to see the Baltimore Orioles as well spend a night out in the city. BW offered us the best rates and our room window had a gorgeous view of the city. I took A LOT of pictures to say the least. The front desk was very courteous and the continental breakfast wasn't half bad either. I will definitely come again in the future.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
First, I want to wish you a Happy 21st birthday! Thank you for your very positive review and thank you for choosing the Best Western for your stay in Baltimore. We look forward to you staying with us again the next time you visit Baltimore.

"Kudos to world class customer care!"

4
16/10/2017

Me and my husband were visiting the MD area over the weekend. We had the pleasure of visiting the BW Plus Hotel. We were greeted by Donesha Holmes, she was professional, courteous, and providing outstanding customer care. It's a great feeling to feel valued as a customer she made us feel at home. Thank you Donesha for turning a challenge into a triumph!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for mentioning Doneshia and the excellent customer service she provided. We hope you will visit us again when you are in the area.

"Best hotel"

5
15/10/2017

SO clean. The lobby area is so welcoming.. Close to Johns hopkins hospitals. Best value for this price. We enjoyed breakfast every single day. It is rare to find this kind of full breakfast in hotels these days

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. Our staff works hard to provide a buffet breakfast with options like a Belgian waffle station, a pancake station, scrambled eggs, sausage and much more, so thank you for mentioning the breakfast. Thank you for your review.

"Very unpleasant stay"

1
15/10/2017

Well, first things first, we checked in and went to our room. Had to use the bathroom right away from being in the car for our trip there. Sat down on the toilet and right in front of me was a cockroach on its back ALIVE trying to flip himself over. I went to the front desk after lugging all of our things up to the 7th floor and insisted we have a new room immediately. They did accommodate us with a new room 5 doors down which seemed cleaner. Later on that night after we came back from the harbor, my boyfriend, daughter and I changed into our bathing suits to go swimming. (Mind you, I only booked this hotel for the indoor pool so my daughter could swim) The pool was closed due to someone vomiting in the pool and it wasn't cleaned up. Oh not to mention, I went to the bar in the restaurant in the hotel for a 6 pack to go and the bartender asked me, “To go where?” Ummm to my ROOM where else? Also they charge per bottle for 6 packs which would probably round 30-40 for a SINGLE 6pack. The manager did discount our room at 15 percent but we will not be back!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry about the problems you incurred during your stay. Our staff works extremely hard to ensure a positive stay for everyone, so it is unsettling to hear of reports like yours. It is very unfortunate that someone got ill while in the pool, but I'm sure we had no choice but to close it down. Although the policy is to sell beer at individual-bottle pricing, we will consider making a change and possibly come up with six-pack or bucket pricing. We appreciate your input and hope you will consider staying with us some time in the future. Please contact me directly so I can offer you a discount on your stay.

"Great Location"

5
09/10/2017

The beds were the best... The A/C was not working, when we arrived in our room. I called the front desk and another room was assigned. The front desk staff was awesome... Whenever I visit family, this will be my hotel of choice.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It was nice to hear our staff provided you with excellent customer service. We appreciate you choosing the Best Western Plus for your lodging needs in Baltimore and hope to see you soon. Thank you for your review.

"Baltimore Fun"

5
09/10/2017

We really enjoyed the shuttle service to the Inner Harbor and the Lexington Market. I chose this BE because of this service. Our room was very roomy and the beds were comfortable. My wife and I also liked the separate vanities.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm glad to hear you had so much fun during your visit to Baltimore. We hope to see4 you again real soon. Thank you for your review.

"Their people make this place"

4
09/10/2017

Another weekend at the Best Western Plus. In the last few weeks, we've gotten new paint, hall carpets, furniture, the sauna is being repaired and landscaping has been spruced up. The Comedy Factory is packing them in every weekend! Waitress is planning on asking if they could bring the Chicken Pot Pie. Best to date I've had in all of Baltimore. Will let you know when it's back!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and letting other guests know about all of our improvements and our wonderful staff. I will definitely let our Chef know about your request for Chicken Pot Pie.

"Great Experience"

5
09/10/2017

Have been using this location for the last 5 years for my check ups at John Hopkins. Staff is always very attentive and caring, asking if there is anything that we need. And the shuttle makes getting to and from the hospital so easy

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you making our hotel your home-away-from-home when you are in the area for your checkups. Thank you for the kind review.

"Don't stay"

1
07/10/2017

Got this room for a fair price but was a horrible experience. 1st room we got, the fridge was leaking water out all over. Plus the room smelled, old. The next room was better but the whirl pool tub did not work. The pool was very warm! Breakfast was poor. Food quality was bad. Not many options. Won't stay here again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry your stay with us did not meet your expectations. Please know we are undergoing renovations and hope you will come back to see all of the improvements.

"Affordable. Convenient. Clean. "

4
03/10/2017

My friends and I booked a two queen bed, non smoking, room on Booking.com for about $110. We went to the Ravens game and utilized the free shuttle service offered by the hotel. The hotel is not near the Inner Harbor but the shuttle service that runs every hour takes the hassle out of transportation. We spent the entire day in the city and called the shuttle to pick us up and bring us home. The room was clean and we had the free breakfast. The food wasn't great but like I said it was free. All in all a good experience and would certainly book again with the Best Western in Baltimore.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We look forward to seeing you again the next time you are in Baltimore.

"On the way to cruise "

3
03/10/2017

Room was good size used for 4 adults And 2 children Room smelled need vacuuming Needed to ask for enough towels and bedding for 6 even though I paid for 6 Food was good , but in demand ! No food ! Had to wait long time for food Friendly staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the delay in the breakfast service. We do our best to schedule enough staff to keep up with the demand for the breakfast foods on the buffet, but occasionally it is difficult to keep up with the influx of guests. We appreciate your review and hope you had a wonderful cruise.

"a pleasant stay"

5
01/10/2017

We just had an over night stay but the hotel was super. Rooms were fresh and clean, the lobby and hallways were in good order. The breakfast was a pleasant surprise also. We parked our car in the rear of the hotel as we went on a boat cruise and the cost of that parking space was well worth the money. Great hotel!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your "cruise" stay. We appreciate your very positive review and look forward to seeing you again the next time you are cruising out of Baltimore.

"A bad experience"

1
30/09/2017

I stayed here for 3 nights while in town for a conference. The hotel has some nice features but appears to be badly understaffed. Positives - Bed was clean and comfortable and front desk staff were pleasant and helpful. Unfortunately there were enough negatives that I would not stay again. When I arrive in my room it seemed the previous occupants had been in the room after it was cleaned or it wasn't cleaned well. There was garbage in the trash can and crumbs on the area where you put your luggage. No big deal. There was a coffee maker but no coffee. There was tea so maybe it was a tea maker. I had to go to the front desk because there was no shampoo only lotion and conditioner that was partially used but I don't use it. The room was worn and the office chair at the desk had stuffing coming out of the back. The room was noisy, I go to bed early and you could hear every door close through the night. The gym was basic and there were no towels one day and when I went there dirty towels on the floor left by somebody before i arrived at 5:00 Am that had not been cleaned up. One night in the restaurant that had maybe 9 tables occupied it took an hour for our group to get five orders of grilled cheese sandwiches or soup. Apparently there was a lot of room service and our waitress was responsible for taking food to the rooms. I felt bad for her as she was stressed and one customer started yelling at her because he was there an hour and somebody who came in after him received his food first. The biggest issue I had was on the last morning when I had breakfast. When I got to the bottom of my coffee which i poured from the coffee urn I thought there were coffee grinds. As I looked closer it turned out they were pieces of bugs with a small black bug laying on the bottom of my cup. I can only imagine how many bugs had been through the food I had eaten for the four days I was there. I had three breakfasts and two dinners!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you had during your stay. All of your issues will be discussed with our Executive Housekeeper and our Restaurant Manager to make sure these things don't happen again. Please know we are in the middle of renovations which includes replacing furniture in all of the rooms. I am however, perplexed with the coffee issue because the Seattle's Best coffee is brewed using a sealed packet of coffee and the disposable cups come in a sealed sleeve. We value your input and appreciate your review.

"EXCELLENT FOR BEFORE AND AFTER CRUISE"

5
26/09/2017

This is excellent for a before and after cruise. Great Customer Service!!!, This hotel provided transfers from the hotel to the pier and the return. The cost is $24.00 dollars round trip by KD Elite. I recommend when you check in to make your reservation to the pier. Great Dining!!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for lodging when cruising out of Baltimore. In the future, you may want to consider our "Park N' Cruise" package which includes one night's lodging, parking for the duration of your cruise and transportation to/from the Cruise terminal (for two). This package must be reserved directly with the hotel, but is worth the savings. We appreciate your five star review!!

"Nice place to stay"

5
26/09/2017

Hotel was large with a lot of rooms and great view in a quiet and peace neighborhood. Kind room was large enough and facilities were sufficient. Breakfast was fine. Enjoyed the stay very much. Would come again for travelling.

"Rooms are starting to look a little tired."

3
25/09/2017

This was our second trip to this BW. I was very impressed the first time when we were here 3 or four years ago. This time I thought that both our room and our travelling companions room looked tired. Great location for the park and cruise. Breakfast was also better last time - it was just ok. I'd still go back though because of the location.

"Just okay"

3
24/09/2017

I stayed at Best Western because it was in an okay part of Baltimore. The first thing I noticed when I walked into the washroom was a hair in the sink and hairs on the floor. However, the sheets and towels seemed clean enough. The breakfast was average for a 2-star hotel, but the juice machine was out of order, and the milk was not kept cold. On a positive note, the front desk staff was courteous, and the location of the hotel was convenient.

"Great place, great price"

5
24/09/2017

We stayed here to attend the Baltimore Book Festival. Best Western offers free shuttle rides to Inner Harbor (although you really should tip the driver! They provide a wonderful service). The hotel is clean and comfortable. There is a complimentary hot breakfast in the morning. This is where we stay when we visit Baltimore, and we have never been disappointed!

"Enh"

3
21/09/2017

If you need a place to stay, it's decent enough. Comfortable beds, but the place does need some updates. Food at the bar is decent. the breakfast buffet needs bacon. I wouldn't walk around these streets at night. Baltimore is known as a lovely race-friendly town afterall.

"Not my first choice"

3
20/09/2017

Not the nicest place. I did not care for the location. But that's on me. I had no clue about city zoning so to say. The name of the hotel threw me off. "Conference center" - I thought it meant a convention center. it is not the case. Older hotel. Staff not very knowledgeable. They did offer free breakfast and room was relativley clean. Overall, you can stay there, not too horrible. But knowing what I know now, I'd go for a different property if it'd cost me more.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry we did not meet your expectations. We do, however, offer over 24,000 square feet of flexible meeting space with two ballrooms and eight smaller breakout rooms able to accommodate up to 400 people for a conference. We are in the process of renovating and hope you will return to see all of the improvements. Thank you for your review.

"A great place to stay"

5
19/09/2017

We had appointments at Johns Hopkins and they recommended this hotel. We were provided free shuttle service to and from JH. The room was clean and comfortable. The restaurant offered free breakfast of sausage, scrambled eggs, grits or hash browns. They also had fruit, bagels, muffins and waffles. We ate several dinner meals there and the food was very good. I highly recommend the cream of crab soup!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your recommendation of our hotel. From the Front Desk staff to the Housekeepers and the Restaurant staff, we all work hard to give all of our guests the level of service they deserve. Thank you for your review.

"Don't stay here"

1
18/09/2017

This was one of the worst hotels I have ever stayed at. They offer free parking while you are on a cruise, but you are better off paying for parking elsewhere. The staff was not responsive to complaints we made.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred with the parking and the responsiveness of our staff to you issues. If you could, please send me an email or call me with the details so I am better able to address these problems with the correct staff members. Thank you for your review.

"Pre-cruise visit"

5
17/09/2017

Arrived on Sept 6,2017. We stayed there to use the Park n' Cruise that is offered at this location. As it turned out, the location did not work out well for us. The traffic was horrendous coming in to Baltimore at the time of day we had to arrive! From now on we'll do as we had done before. Leave 95 for Hgwy 301 to LaPlata, stay at the Best Western there, & then drive the hour it takes to get to the ship the next morning. No traffic delays--less stress.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your very positive review even though you experienced heavy traffic coming into Baltimore The time of day can certainly make a difference. We appreciate your business and look forward to you staying with us again.

"What a dump"

1
08/09/2017

If you stay at this facility, expect to be amazed at the poor conditions of the facility, the odor in the rooms. Expect to smell drug use as you walk down the hall to your room. Bottom line, do yourself a favor and stay elsewhere.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry you were not satisfied with your stay. Please know that we are in the middle of renovations and the floor you stayed on is slated for new carpet within the month. When we receive a report of a guest smoking marijuana in a room, the guest is removed from the hotel and fined $150.00 to have the room deep cleaned to remove the odor. Effective the end of this month, our hotel is going totally non-smoking to try to alleviate this problem. Thank you for your review.

"Bringing forgotten college stuff"

4
03/09/2017

My husband & I took a trip to Baltimore to bring stuff to my son that he didn't pack for college. I found this hotel on trip advisor and picked it because of the reviews and rating. We weren't disappointed. The hotel itself is quite large, with plenty of parking available, a spacious lobby with a seating area. The check in was smooth. We booked a king bed in the executive tower. The room was larger than a normal hotel room. The room was clean and had a love seat for additional seating. The bathroom had a granite shower enclosure and granite counter top. There was also a door to enable you to have an adjoining room. The air conditioning worked well. The water pressure in the shower was fine. We had a view of the backyards of the neighborhood adjacent to the hotel. But the view at night with the city lights was pretty. I would book this hotel again in the future. The complimentary breakfast was very nice. The dining room is quite large. There is a restaurant and bar on site. The food is delicious and the service is efficient. The only complaints I have--there were no washcloths in our bathroom and only 1 garbage can in the room.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience with us on TripAdvisor. I'm sorry the housekeeper neglected to stock your room with washcloths. In the future, please do not hesitate to call down to the Front Desk to have some delivered to your room. Thank you for your review.

"Birthday"

4
03/09/2017

AC made noise cutting on, toilet ran all night and the hot tub was broke. Room was clean, bed was comfortable and staff great.. The breakfast had a big variety, plenty of seating and the food never ran out, also it is until 10.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry about the problems you experienced with the AC and the toilet. I hope you reported these issues at check-out so we can have our maintenance fix them. If you did not report the problems, please drop me an email with your room number and I will have our maintenance staff look into those issues. I'm happy to hear to enjoyed our very bountiful breakfast. Thank you for your review.

"Hire a cleaning staff"

2
02/09/2017

The halls and rooms were not clean. In the restaurant, the water server gave me "attitude" when I complained that he not pick up my drinking glass by the rim of the glass. He definitely is not in the right job there. The hotel was also located in a very depressed area of the city. Don't go out after dark.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet your expectations. We are in the process of remodeling and hope you will return to see all of the improvements. Thank you for your review.

"Clothing Left Behind"

2
30/08/2017

Room 603 I stayed at the Best Western Plus Hotel & Conference Center at 625 O'Donnell Street Baltimore MD 21224 on August 9 thru the 11th 2017. I left a few shirts behind and I have called this hotel on and off for 3 weeks and requested a way to get my clothing sent to me in Ohio. Every time I get directed to someone that might help' I get voice mail or a promise that someone would call me back. NOTHING HAPPENS!!   All I want are my shirts back. I have been told they are there.   Will someone please help me? Michael Leers

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for all of the confusion in returning your shirts and I will certainly meet with the Housekeeping Manager to get an explanation for the delay. We did get the shirts shipped out to you, but did not charge you for shipping because of this delay. Thank you for choosing the Best Western Plus in Baltimore.

"Great time"

5
30/08/2017

I needed somewhere to sleep and I went in and it was great I will tell everyone to stay there. Keep up the great work, I was very happy they had turkey sausage I don't eat meat. I just loved it asked for a blanket it was delivered

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We are so happy to hear to enjoyed your stay and received excellent service. Thank you for your kind review.

"Don't care attitude"

2
30/08/2017

Room was not cleaned on one occasion. The asst. manager was more interested in proving it was my fault because I left the privacy sign on the door too long rather then alleviating the situation. We left the room by 12:15 pm on that day. I asked to speak to the manager, but he never got back to me. When I told the asst. manager, he told me the manager had many things to do. It took 30 minutes and three phone calls to get fresh towels on the day of the problem. I might add that when the room was “cleaned”, it was never done properly, cups and trash left and not vacuumed and dusted everyday.

"cozy stay"

4
29/08/2017

The staff was helpful with my stay and accommodating me while I travelled. The room was cozy. There was a restaurant at the hotel which is helpful. There is a fitness center and restaurants located around the area. It's decently priced and good if you are staying in that area.

"August 2017"

2
28/08/2017

Hallways dark, dirty, ice machines don't work, bathroom not clean, not stocked, shower body falling apart, dreary, food area needs to be cleaned and someone needs to maintain it, elevators slow and scary,

"Room and staff OK. Overdue for remodeling."

3
24/08/2017

The first room we were in had a broken refrigerator. We were given a different room. That refrigerator worked fine. Both rooms had problems with the TV reception which I believe is a satellite system. We were told that the reception is poor on some channels and cannot be fixed. The two rooms were across the hall from each other. I tightened the cables in both room and the TV improved a great deal but still had several channels that had poor reception. The rooms and hallways show serious signs of old age that needs to be repaired or otherwise updated at least on the 9th floor. Some of the electrical receptacles show damage. We were there for medical appointments over two days. Having the room amenities working correctly would have been nice for the patient in the family. This was just a little more stress added to the trip. Overall, we are satisfied and this motel is very close to the doctors office. We will probably stay there again but will also look for somewhere else that may be better for us.

"Great place to stay"

4
22/08/2017

Enjoyed the shuttle service to the Baltimore inner harbor immensely, it made our stay so much more pleasant.. The staff was very helpful. The drivers were very accommodating. The location of the Best Western was right near the exit of I 95

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review and thank you for pointing out our very convenient location right off I-95 in Baltimore.

"Excellent hotel for cruise goers"

5
21/08/2017

My family stopped here for a night before the cruise, and I feel very lucky that we did. The amenities are nice, there is a shuttle to the harbor and a drop-off and pick-up shuttle to cruise terminals. There is an option to park the car or (as we did) there is Avis and Budget office 10 minutes walk from the hotel. We dropped the car before the cruise and then in 10 days picked it up again to continue the vacation.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your "excellent" review. We look forward to seeing you again the next time your are cruising out of Baltimore.

"Nice Hotel- great for cruisers"

4
20/08/2017

We stayed here prior to our cruise. The room was nice and big but it could use an update in decor. Also, the outlet between the beds didn't work (the outlet holes were too big for my phone charger to stay in)- not a huge deal but kind of annoying to have to charge my phone across the room. We had breakfast, and it was fine. Nice to get a free meal with the family right there prior to leaving for the cruise. We drove here from Western NY and took the shuttle to the cruise port the next day. We were given a time to report to the front of the hotel to board the shuttle and move our car to a long-term spot. The hotel and transportation company seem to have this down to a science. It was nice to have transportation directly to the cruise port without having to park far away. When we came back, the transportation company was waiting for us with a sign. They dropped us off in the back of the hotel, right near our car. I would absolutely stay here again, especially if I was going on a cruise out of Baltimore. -There is a Panera and McDonalds nearby. Also a Harris Teeter grocery store.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for sharing your very positive experience at the Best Western Plus with all of the cruisers out there. We wanted to let you know that we are renovating and new furniture is due within the month. Please come back again to see all of the improvements.

"Best Value in Baltimore"

5
19/08/2017

We were in Baltimore for Orioles game and stayed here. It has a great breakfast and shuttle to Orioles Park. It is a great place to see Baltimore and has all the ammenties you need. We will stay here when we visit Baltimore again.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for pointing out the "value" of staying with us and thank you for your review. We look forward to seeing you the next time you are coming into Baltimore.

"Bad "

1
15/08/2017

Check in was the worst. You could not understand what the manager was saying. We went to our room and dropped off our stuff. We left for about 5 hours and came back to find the housekeeping was in our room. The room was already clean so I was very upset to know someone was in the room. I could not sleep the whole night worried that someone was going to come in while we were asleep. We don't plan on ever going back.

"Nice for the price."

3
14/08/2017

The hotel is a little worn, but it is clean, has an indoor pool and free shuttle service. Had a nice stay... a little understaffed in restaurant. Staff was nice and helpful. Had a good time with helpful staff.

"Best Hotel Stay Ever!"

5
11/08/2017

Best Hotel Stay!! The view from our room was amazing. All the staff were pleasant and happy! They had a free shuttle which transported you to various locations. Took you to the city and picked you back up which is extremely convenient compared to most hotels. The continental breakfast was one of the best I've ever had! With eggs & sausage or biscuits and gravy, along with waffles, donuts, pastries, fruit, cereal, etc. Quite nice compared to most continental breakfasts at other places. They had a nice workout room. The rooms themselves were nice and most importantly clean! They had a comedy club on site which gave you fun entertainment if you didn't want to travel to the inner harbor on the weekends which was an added bonus! Would highly recommend to friends and family. Will be back again! Thank you Best Western!!

"Recommended for cruisers"

4
11/08/2017

This Best Western has a great deal for cruisers leaving out of Baltimore. They have a stay/cruise deal that lets you keep your car in their lot and shuttles you to the cruise terminal and back again. Very busy hotel, but friendly people, clean rooms and very comfy beds. It worked out great for our cruise.

"Not a Good Experience!"

3
10/08/2017

Stayed at hotel for a family reunion. The staff upon arrival were not friendly...Hardly looked at you or smiled. The hotel is old and needs ungrading. The biggest complaint I have was the elevators. Sometimes they would not move, floors would not light up. A repairrman was there working on them. The rooms could been cleaner. Our shower knob was broken. Not a good experience. Will not stay there again!

"Disappointed this time!"

2
09/08/2017

We had stayed at this particular location two years ago, and did not have problems. On this trip, we had a family group...needing several rooms, so we recommended this hotel to our group. We were extremely disappointed this time! The rooms were smelly, dirty, had dirty towels, broken pull out sofa...really unacceptable. The restaurant service was extremely slow for dinner, and had run out of several choices. We were embarrassed and very upset. The managers seemed to "skirt around" our complaints; poor business management.

"Great for group activities-- family reunion, etc."

5
07/08/2017

Planned our 2017 Family Reunion here. The catering service is excellent. Discounted rooms and meals along with free breakfast. The family used the shuttle to visit Inner Harbor and surrounding area. Others went to movies. Everything is a short drive or shuttle away. This is a perfect location. The staff is polite, friendly, and efficient. The rooms are clean and cool. The beds are very soft so beware if you have back issues. The one and only knock I have on this great place is the waiting line for the on site comedy factory. It is a fire hazard and accident waiting to happen. The waiting line loops into a dead end hallway ( about 150 feet deep by 8 feet wide) so there are 2 rows of people facing each other. Any emergency would result in people being trapped and trampled. We had to walk down the middle of this mass of people leaving our banquet in the Canton Room. It was very uncomfortable and some thought we were trying to cut the line. This group also blocked elevator access.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you, Larry, for your excellent review. I just wanted to let you know that changes are coming for the bottle-neck with the Comedy Factory patrons. Plans are in the works and I'm sure you will see a big difference the next time you visit us. We appreciate you choosing the Best Western Plus for your Family Reunion and enjoyed having you as our guests.

"Motel and Parking for Cruise"

5
07/08/2017

Great option for folks porting out of Baltimore! Includes nice, clean hotel room, complimentary breakfast that was quite good, and on-site (secure) parking. We were very pleased with this motel and the parking option.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus Hotel for your pre-cruise stay and are happy to hear you were pleased with the accommodations and the parking. Thank you for your review.

"Not so Clean"

3
07/08/2017

Had trouble checking-in on a prepaid reservation. Some hallway furniture - beat-up looking Toilet and shower partially unclean One piece of room furniture needed maintenance Comfortable bed Pleasant check-out staff

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We just wanted to let you know we are in the middle of renovations and are expecting new furniture in September, so hope you will stay with us again to see all of the improvements. Thank you for your review.

"Birthday Surprise or Regular Trip"

4
02/08/2017

I booked through hotels.com so everything was pretty much set and done or so I thought. Besides the front desk clerk who at first asked, was I sure that I "booked at this hotel?"and then In the same sentence found my reservations, it was a pretty good stay. For the price of the stay, it was pretty okay with my membership except when we wanted to stay an additional night it was about 95 more bucks then the first night so we ended up switching hotels. I informed them that it was my girlfriends surprise (26th) birthday party and we would be arriving in 2 days (I was going crazy looking for a way to set up her gifts upon arrival) when I called to ask if I could come in a day before, they said, "no" to that idea due to not knowing which room would be available and I understood their reasoning. I then asked if they had any balloon services that could help or any shops near by that they may have been in partnership with that could help with my surprise; with all this going on and questions being asked back to back, no one thought to mention there is a gift shop within the hotel...... (I found that out once we got there) I also asked if I found a service that delivered and got them sent to the hotel would they be able to set them up in my room for me? They stated they "can not set the balloons up prior to my arrival" or offer pretty much any help with the surprise. However, they did state that I "could have them delivered to the hotel" but they would just be at the front desk waiting pretty much. Once we arrived, I wasn't even informed the hours of the hotel restaurant, bar, when breakfast started or where, not even given a map for the area or asked where did i travel from. The front desk was pretty dry and I didn't even get asked about the surprise party I called in prior to about or even asked was I visiting from out of town? I was PRETTY MUCH just given a room key card, parking voucher, and told "this is the internet password" (gift and curse of looking like a kid and being 4'9" I guess) because the guest who arrived after me had much more interaction and laughter and I'm as jolly as they come. *ANNOYED SHRUG* had it not been for me doing research before our stay I would have been mis-informed and bored out of my mind in our room for our stay. (I drove in from out of town might I add) as bummed out as I was that things weren't going so great, I still enjoyed the rest of my surprises that were planned and crashed as soon as our heads hit the pillow. we didn't even have time to try the indoor pool but when we found it, it was pretty nice too look at. Maybe in the near future we can offer a birthday package or at least a little more help with a guest event??? word of advice to visitors: DO RESEARCH AND ASK LOTS OF QUESTIONS BEFORE YOUR STAY!!!

"Near Johns Hopkins"

4
02/08/2017

Very convenient to Johns Hopkins and have a special low rate. Also minibus service to the hospital. Good restaurant with great onion soup. Should allow a later checkout for people with appointments at Hopkins

"Best Western B.More"

4
01/08/2017

My car broke down in the BW parking lot as I was getting off the exit to go to McDonalds. It was about 12:45am and I went to the desk and told the gentlemen at the desk my situation and ask if a room was avail with 2 beds. He said yes and offered me the AAA rate since I was waiting for them to tow my car in the morning. Great service!

"my stay at the best western hotel"

4
30/07/2017

service was good room was very neat and clean the staff were very attentive of the things i requested, the atmosphere was calm , my breakfast was delicious and very well prepared, also the rooms were modern and up to date

"Decent Hotel"

3
28/07/2017

hotel was clean and room was nice. staff not very helpful and the free breakfast wouldn't be worth more than $2 max. I would recommend only if the location is what you need. The hotel itself was nice.

"comfortable bed, could have been cleaner"

3
27/07/2017

The breakfast was awesome and the beds were very comfortable. The draperies were moldy, shower curtain torn,carpet filthy and the vending machine dispensed warm soda. I called the front desk for eating utensils and a half hour later went down myself to get them. The "coffee pot" in the room only included decaf. Went downstairs again to get a cup and was told they "take the coffee down" at 7 am. REALLY? Its a shame, this hotel has a lot of potential, but needs attention. Perhaps staff training as well.

"Wonderful Birthday Weekend"

5
24/07/2017

this was my birthday weekend, the girls where ready to have fun and we didn't have to go far. The Hotel has a comedy factory with top comedians, dinner was great at their restrurant and the shuttle service took us downtown to the Inner Harbor for a fun filled day. Can't wait to comeback and do it again

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
That sounds like a wonderful girls weekend! Thank you for sharing your ideas with our TripAdvisor readers. We look forward to seeing you again.

"Always stay here when in Baltmore"

5
24/07/2017

My daughter and I come frequently to Johns Hopkins for appointments and there are several options for motels from Johns Hopkins. Since our first stay, we've always stayed here. Very easy to work with and the shuttle service is awesome! Kevin, Moudy, Omar...all are very nice!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Although I'm sorry you have to come to Johns Hopkins for treatment, I'm happy to hear you found a home-away-from-home at the Best Western Plus. Thank you for your review and thank you for recognizing our hard working staff.

"Carpets"

3
24/07/2017

Clean the carpets, it looks as if they were never cleaned in10 years, or maybe replace them. there was a strange smell on my floor (7th) floor to be exact. unfortunately the smell carried over to the room. I can deal with certain smells so to say but I can see where it would bother others. the restaurant needs updating as well and the steak dinner I had tasted like a pork chop.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We wanted to let you know we are in the process of replacing the carpeting and new furniture for the rooms is due in a couple of weeks. I apologize for the meal and will be sure to let our Chef know of the problem. If you are in the area again, please contact me so I may offer you a discount on a future stay. Thank you.

"BAD"

1
24/07/2017

This place was terrible. The toilet ran water all night. The only reason I booked it was because of the park/cruise deal that they were having. The HVAC system did not cool the room properly. I booked a room for 5 and the pull out couch was the worst. Do not stay here.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I would like to apologize for the problems you incurred during your stay. We wanted to let you know we are in the process of renovating which includes new furniture for the rooms. We hope you will consider staying with us in the future to see all of the improvements.

"Business trip"

3
20/07/2017

Sleeping area was nice, bathroom was old and dated. Lots of noise heard through the door. You could actually hear people across the hall in their room with the door closed. Breakfast was sub par, lunch was average. Comfortable bed. Like most hotel chains, the main lobby is not a reflection of the rooms.

"Nice Hotel - but basic services and room was very humid"

3
19/07/2017

This was a stop as part of a road trip with my family, the hotel was located in a great spot giving us easy access to Fort McHenry and the National Aquarium. The hotel had a decent buffet breakfast, wish there were more healthy choices but it kept us fed. Our room was very quiet and had plenty of room but the humidity was out of check and very damp in the room making sleep a little uncomfortable.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for your problems with the humidity in your room, but wanted to let you know we are renovating and and hope you will return to see all of the improvements. Thank you for your review.

"Very Good Accomodations & Service"

4
19/07/2017

I stayed in this hotel for nearly three (3) months while undergoing cancer treatments at Johns Hopkins during late 2016 and early 2017, and was impressed by the quality of the accommodations and service. As a veteran business traveler in North America, I would consider this facility as being among the best -- excellent proximity to downtown (15-20 minutes) with secure parking and many options for dining.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Although I'm sorry you had to undergo three months of treatment, I'm glad to hear you chose the Best Western Plus for your lodging needs. Thank you for your kind review.

"Eh"

2
18/07/2017

m usually nice when it comes to reviews. This hotel is convenient if you need to be in this area. Check in was a breeze. When I got in my room the water was off so I had to wait til they finished whatever they were doing to take a shower. Yes they promote that they have HD TVs but none of the channels are in HD. I had to keep my TV on a high volume to hear it because the raggedy air conditioner was loud. My toilet had stopped up (not my fault) and they seemed to not care. I had to call the front desk numerous times. So I guess the maintenance man refused to fix it so they moved me to another room. The comforter had stains/burns on it and they refused to change it. Then in the mornings the elevators wouldn't even work. There was literally a line to get on the elevators after breakfast. Out of 4 elevators 2 would work and none of them felt safe. The hallways on all the floors were hot. I dont think they believe in air conditioning the hallways. So yeah thats my honest review. They do have a comedy club which is one of the few positive things about this hotel if you dont wanna go far for entertainment. Thats my honest review about this hotel.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry we were not able to meet your expectations during your stay. I just wanted to let you know we are continuing with renovations and the replacement of a lot of our air conditioning units. We hope you will stay with us again when you are in Baltimore to see all of the improvements.

"Excellent Pre-Cruise Stay"

5
17/07/2017

We drove to Baltimore from Ontario Canada and chose this hotel based on reviews, easy location, park and cruise as well as the fact that it's a Best Western! The hotel was very easy to find because it's right off the highway. The front desk staff were very friendly, welcoming and helpful. We were told where to park for the duration of our cruise, were given our "ticket" for the hotel arranged transportation to and from the pier, our breakfast vouchers and our room key. Our room was perfect. It was clean, comfortable and what I've come to expect from the BW brand. The beds were so comfortable and the toiletries were great. We didn't use the breakfast vouchers because we were tired from the long drive but we heard it was good (there is a McDonalds literally in the hotel parking lot so if you miss breakfast, you can grab something there). Our ship was delayed and the hotel made sure we had somewhere comfortable to sit and beverages while we waited. The shuttle to the pier was air conditioned and large enough for everyone to fit. After the cruise, the shuttles were waiting for us and we were brought back to the hotel parking lot where we were told to leave our cars. We didn't have to wait or call for the shuttles!! We have another cruise booked next year and we will be returning to the hotel! Thanks for a great start to our vacation!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our goal is to make your stay with us relaxing and stress free, so it sounds like we succeeded! Thank you for your kind review and we'll see you next year.

"disappointing"

1
13/07/2017

We reserved a king but got 2 queen-sized beds. Reported a noisy AC and were promised a repair but nothing ever happened, so 2 nights with clunking noises. Our room wasn't cleaned until we called twice in the evening and requested at least a change of towels. The water had to run so fast in the bathtub in order to get hot that the tub was nearly 6" deep in water by the end of a shower. The BW rewards program was explained as having to accumulate 20,000 points in order to get a free night. That's over 200 visits!! Seems pretty useless. Needless to say, we won't be back.

"Working hard to make guests happy"

4
11/07/2017

This was the only reasonably priced hotel close to an early morning medical appointment far from our home. It is big and in a funny, largely industrial but becoming more gentrified part of Baltimore, easily reached from the major highways. The building is older. It is clear that the staff and managers are doing their utmost to keep it running well and clean, and in my view they do a very good job. Our room was upgraded due to carpets being cleaned on the floor we had first been offered, and we found it to be spacious, quiet, clean and comfortable. The staff were immediately responsive to questions and requests. We were also just minutes away from many good restaurants, and found a great one in Little Italy. I'd definitely stay here again.

"Be careful when reserving rooms"

2
10/07/2017

I reserved what I thought was a standard room with 2 beds for 3 people. However, when I went to check in I was informed that I was reserved for a handicapped smoking room. I insisted that there was a mistake but the lady at the desk told me that's what my reservation was and offered an upgrade to a non smoking room for $10. I told her no to leave the reservation as it was and continued to give her my information to compete the check in process. However then she says "oh there's a non smoking room available". My mistake was not clarifying that she was not charging me for the room but the way she said it I thought she was switching the room because of the mistake. But when I got home (to another state) I saw my credit card was charged $10. So I called the hotel thinking they charged me for something else in the room but was informed by the manager that the $10 charge was for the upgrade. I started explaining to him that it was a mistake but he didn't even want to hear anything and was going back and forth with me until I just hung up and called The company I originally made the reservation with. From speaking to that representative it was explained to me that when I made the reservation the description of the room said "accesible" which means handicapped. Even though that was my mistake I am upset that the representatives at Best Western would not even give me he benefit of the doubt and argued with me on the phone. In a customer service business one should know when to pick and chose a battle. If I were the manager I would have waived the $10 fee and said something like "ok ma'am I see there was a misunderstanding but I hope you enjoyed your stay otherwise. We hope you'll consider us on your next trip to Baltimore." If I had a response like that this would have been a different review. Instead my conversation with him left me with a bad taste in my mouth for that Hotel and I will not stay there again.

"Awesome bedding"

5
10/07/2017

The beds were sealy dream maker 360 and they were amazing. The breakfast was great my daughter and nephew actually ate and that speaks a lot towards the food and hotel. Well done and will be staying here again if up this way.

"Don't waste your money"

2
10/07/2017

Upon check in witnesses shady activity between 2 cars in parking lot with exchanging of paper bags. 2 of the gentlemen followed into hote and proceeded to go up elevator so they were guests. Room was dirty. Next time we are going back to Fairfield inn on Boston street where we stayed prior. Little more expensive but worth it after this last stay. Don't waste your money

BestWesternHotels, Corporate at Best Western Plus Hotel & Conference Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Hotel Ever"

5
06/07/2017

The hotel's location is very convenient for those that want to go to the Inner Harbor and the staff is very friendly. Especially, Mr. Moudy Ahmad, he is very helpful and helped plan my vacation and guided me on how to use my time wisely. Also, the breakfast is really good and there is a variety of food. Rabab

"Going to the hospital"

5
05/07/2017

The place is like a second home to me. The staff are courteous, professional, and personal. I especially appreciate Kevin the shuttle driver. The rooms are super clean and client friendly. The restaurant is unbelievable in prices and delicious food. The breakfast is hot, tasty, and free. It is a wonderful place to be away from home and still feel at home. I have stayed there many times over many years.

"Mrs. A Rasberry"

4
05/07/2017

Our stay was very good. We really felt very comfortable. We plan to return in the near future. Thank you so much staff of Best Western Plus Hotel. We sure will share the word of how we were accommodated with as great service. Again Thank you from the Rasberry"s Family.....

"Great hotel"

5
03/07/2017

Stayed from 6/29 to 7/2 staff was wonderful, room was great, breakfast was great.l will highly recommend this hotel to anyone I know going to Baltimore. Shuttle took us to inner harbor,first driver was safe, return driver was reckless (not calling any names) other than that Trip was wonderful. Mike & Deborah Watson

"Stayvaway from the hot tub and the afternoon shuttle lady"

2
02/07/2017

So, last minutet decision to go to Baltimore, looked for hotels and decided ok this seems like a good choice. Free breakfast, free shuttle to points in the city, sounds good to me, indoor pool and hot tub, enev better. We get there late the first night, but that was ok. Kids rested, we slept getting ready for a long day. Breakfast was pretty good the next morning, typical hotel free breakfast, not bad. Morning shuttle ride AWESOME!!!! The morning guy ROCKED, he had a great personality, the ride back, NOT so much. Lady picked us up, she was on time so that was good as scheduled. Her personality was the worst. She was the face of Best Western at that point and has I not already paid for the night I would have left, yes because of her. She didn't say hello, didn't ask how our day was, she was totally MISERABLE!!! THEN she is foing 80 miles an hour back to the hotel, i was glad we weren't killed at that piint, or pulled over for speeding. The thought we would go relax kids in pool us in the hot tub. Got in there, the hot tub was nasty, dirty, green and smelled of who knows what, and it wasn't chemicals. Needless to say stay away from the hot tub, and ask when it was cleaned last.

"Disappointed"

2
28/06/2017

We frequently stay at Best Westerns & are always more than pleased. Sadly I cannot recommend this Baltimore hotel. Yes, the lobby is fine & the desk personnel were very helpful, but once we got off the elevator, things went downhill fast. Stained carpet, rock hard mattress, dilapidated blanket, worn furniture, dripping faucets, & rusty tub jets. Very disappointed.

"Stay somewhere else!"

1
28/06/2017

My room was tired and worn out looking, with filth everywhere. The carpets hadn't been vacuumed, there was water, dirt, and hair in the ice bucket, and the room had a musty smell. The hallways were in dire need of a renovation.

"Hotel Stay"

3
28/06/2017

The rooms look old and the rugs need to be replaced. The couch in my room was stained and dirty. The breakfast was nice but they have the same thing everyday. The staff was great, always worked to pleased. The shuttle bus was the best.

"Wifey bday"

3
26/06/2017

Everything was ok but the receptionist was not warm. No information about amenities or services offered. The comedy show was good but the hotel service was subpar. No one checked on us or rold us how to order room service

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus Hotel to celebrate your wife's birthday. I'm sorry the Front Desk agent did not offer the kind of service all of our guests deserve. We hope you will come back again and give us another opportunity to show you excellent customer service. Thank you for your review.

"Would stay here again"

5
24/06/2017

Our room was very clean and comfortable. The complimentary breakfast had a variety of food from which to choose. We especially enjoyed the free hotel shuttle that had several drop off and pick up locations including Inner Harbor and the Convention Center, which was directly across from the Orioles Ballpark. We would definitely stay in this hotel again if we are in the area.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
It's nice to hear that you found our hotel to be clean and comfortable. Your review and your business mean a lot to us and we look forward to seeing you again.

"Great staff"

5
22/06/2017

This Best Western is in a very convenient location off of I 95 just North of the Harbor Tunnel. Not far from downtown. The staff was very friendly and accommodating. My check took less than 5 minutes. The front desk made a courtesy call to the room to check on us. The breakfast offers a wide selection and plenty of space to get around and seating. I would stay here again if in the area.

"Good Night's Sleep"

3
21/06/2017

This hotel is not in the best area of town (industrial area), but it was close to where I needed to be and apparently they have a shuttle service to some of the tourist areas. It is pretty run down, but the bed was comfortable and the front desk staff was courteous, and for the amount of time I was there, it was fine. I think they should invest in some upgrades/renovations because it really is in need of some repair. My room, while it had an awesome view, had some signs of wear and tear. But, I could overlook it because I'm not all that picky as long as the room is clean (it was) and the bed is comfortable (it was). Despite its location, it was also nice and quiet; I was on the top floor, facing the city, so the view was great. I didn't use the restaurant or any of the amenities, so I can't address those. I found it odd that the housekeeper (Antonia) decided to remove my "Do Not Disturb" sign and push it under my door before she knocked...? Anyway.... All in all, it was satisfactory.

"medical stay"

4
21/06/2017

I was discharged from John Hopkins hospital and went directly to this hospital. The staff, especially Moudy, were so caring and accommodating it was unbelievable. The only thing I can say is the room/hallways could be cleaner

"A good experience"

5
20/06/2017

This is a very good hotel. Great hot breakfast which is included in room rate. Great location and close to BWI Airport. Reasonably price for the area. The staff was helpful and friendly. I would stay in this hotel again.

"Tried the restaurant again"

1
19/06/2017

Do not eat the meatloaf!!! For a restaurant that can produce a great meal, this was NOT one of those meals. Loaf was very dense and fine, way over mixed. Flavor was mostly the filler, not enough meat to tell what animal it came from, Very dry. Bummed.

"not worth the money"

1
14/06/2017

when i arrived at the hotel after driving seven hours to get there the room i booked was not even ready. so i had to wait three hours. then when i come back and go to the room it smells like mildew. and the NUMBER ONE REASON for me even booking this hotel was the advertised mobility bathtub that did not exsist. I could have and would have stayed at the hotel closer to my venue had i known this. it even cost less for me to stay at the other hotel, but i needed a bathtub for handycap so i paid for this hotel. then when i asked about it i was told it was my fault for using booking.com to order the room and would have to take the matter up with them. i asked for a room with a tub and was told i could not change rooms. i was miserable in my own skin from the heat of the city making me sweet and not being able to bath. The pool had a nasty foam on top of the water with dead skin floating in it. it was nasty. the hotel would not provide me with a number to contact about my booking and would not honor the price guarentee when i said i could go to another hotel cheaper if they was not going to honor what i booked. staff did not care. the breakfast was very poor. i only ate it the first day. the eggs were runny, you had to cook your own pancakes and waffles and the fruit had fruit flies all over it and the pastry deserts. i left and ate out. this hotel IS NOT WORTH YOUR HARD EARNED MONEY!!!

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for the problems you incurred during your stay. According to our records, you were in a handicapped accessible room which offers a tub with safety bars for access into and out of the tub. We also have handicapped accessible rooms with a roll-in shower, but this is not what was reserved by Booking.com and was no longer available on the day you arrived. Our GM will be in contact with you to discuss these issues. Thank you.

"Nice stay"

5
13/06/2017

We traveled and stayed at Beat Western because we had dr appointments at Johns Hopkins. The rate was reasonable and the shuttle service was a plus, taking is to the hospital and to the harbor. The restaurant staff and desk staff were very welcoming.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Our goal is make our guests feel "at home", especially when they are traveling into Baltimore for a Doctor's appointment or medical treatment. It's nice to hear that we succeeded! Thank you for your review.

"Horrible and disgusting"

1
12/06/2017

The receptionist guy didn't seem like he wanted to give me any service. The room looked nice until the next day I was in the shower when a roach was crawling on the wall very disgusting I went to the fitness and pool area which was very very very dirty no one cleaned it at night or during the day the breakfast was dissatisfying

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet with your expectations. Please know I will be addressing all of your issues with our Executive Housekeeper and our Chef. Thank you for your review.

"nice hotel"

4
12/06/2017

I stayed here for weekend while visiting Baltimore to see Baltimore Orioles baseball games. It is a nice hotel overall. It is located a ways away from the downtown area but includes a free shuttle service that gets you to Camden Yards and the inner harbor or to John Hopkins hospital facilities. It has free parking. Rooms have good rates. It has a very acceptable hot breakfast included. Overall this is a great value. There is a McD's restaurant accessible from the parking lot (drive thru only at night while I was there) for a quick hamburger

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your visit to Baltimore. We appreciate your comments about our free shuttle, free parking and good rates. We hope to see you again when you are traveling into the area.

"Good stay despite mixup with booking"

4
11/06/2017

We stayed here for two nights. After the first night we came back, hot and tired and couldn't get into our room! I called the desk and was told firmly that our booking was for only one night. (It was not). We had to go down to the front desk and wait in line to sort it out. Luckily I had a confirmation email showing that we had added a second night to our reservation , a month ago. Finally, it was sorted out, but it was a frustrating experience. The room itself was very nice and comfortable. We will stay here again, but you can be sure that I'll make sure they have our reservation right when we check in.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the mix-up with your reservation and any inconvenience you incurred. However, I am happy to hear you will stay with us again. Thank you for your review.

"Best Western Baltimore Maryland"

5
08/06/2017

Every employee we had contact with was outstanding. They were always willing to help you when requested . The shuttle service is excellent, to the John Hopkins Hospital and also to Inner Harbor. Unable to say enough good. .

"Great Place to Stay"

5
08/06/2017

The hotel is located a convient distance from various sites and restraurants in Baltimore. It has convient aneminities and superior quality and savings. Parking is free and the personnel are friendly.

"Would not stay again."

2
07/06/2017

Went here based on the options for John's Hopkins patients. It was in the middle of nowhere/McDonald's parking lot. I would not have left the hotel at night. It did not feel safe. The hairdryer was broken. The TV was hard to use with a remote(?). The breakfast was limited. Not impressed. Not sure how AAA gave it a diamond rating and it is more like a 2 start hotel than a 3 in my opinion.

"Cruise Shuttle Arrive a day early and relax"

5
04/06/2017

Had a great experience, arrived a day early for our cruise out of Baltimore. Spent the night, our hotel stay included breakfast and shuttle from hotel to the cruise ship and back again. We were able to park at the hotel while on the 7 day cruise, a great package deal for an incredible value and supper convenient service. My family was very pleased.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We would like to thank you and your family for choosing the Best Western Plus. It's nice to hear that you found our "Park N' Cruise" package to be "an incredible value" and we look forward to your next visit.

"Pre Cruise Stay"

3
03/06/2017

We stayed one night at Best Western Plus Hotel & Conference Center the night before boarding our cruise ship. The hotel is easy to locate. The check-in was easy and the front desk staff were friendly. The room was decent, clean and comfortable. There was a free shuttle to take you roundtrip to Inner Harbor and a couple of other places. My only disappointment was the fact that I had to pay extra for parking my car at the hotel until the end of the cruise. Honestly the only reason I booked Best Western Plus was because I read in a review that free parking was included with stay. Much to my displeasure was being advised my front desk clerk that if I had booked directly with Best Western instead of a third party I would have saved $50. If you go on a cruise and you need to park your vehicle at Best Western Plus, book directly with Best Western. You get a great room, parking and a shuttle ride to the port but you need to book directly with Best Western.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I'm sorry for the misunderstanding, but want to thank you for pointing this out to the TripAdvisor readers. Our "Park N' Cruise" package can only be booked by calling the hotel. If you book through a third party reservation site, you will get the room you reserved and free parking during your stay. By booking our package, we include paid parking during your cruise. We look forward to seeing you again the next time you cruise out of Baltimore. Thank you for your review.

"Back again"

3
01/06/2017

I was here about 4 years ago and thought that I would give it another chance. The staff is good. I had booked a smoking room by accident. My wife asked if we could be changed to a non smoking room. The desk clerk moved us to another room, but did not tell us that it would be another $25 a day. The room are in good shape and it has what you will need for your stay. I may stay here again.

"Maryland holiday"

5
01/06/2017

The hotel provides everything you would need for a stay in a hotel - we really enjoyed our stay there. The people are very nice and polite and would assist you. The hotel is not located in the downtown but if offers a free shuttle on every hour to four points in the city as well as a pick up option upon request.

"Staff was incredible"

3
31/05/2017

My husband was in Johns Hopkins 3 different times and I stayed at Best Western while he was being cared for. The staff at the BW cared for me. They became my family away from home. I can't say enough about how incredibly kind and thoughtful they were to me through these times.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of all of our incredible staff, I would like to thank you for your kind comments. They work hard to ensure every guest has a positive experience and appreciate the recognition in your review.

"Hotel was Ok"

3
31/05/2017

The hotel is not downtown as it says. It was a distance from downtown and we had to take cabs everywhere. The hotel itself was okay. Nothing special but nothing wrong. The breakfast was good and had lots of choices.

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
I apologize for the confusion with our location. We do our best to let our guests know we are conveniently located off of I-95 with free parking and a complimentary scheduled shuttle to the Inner Harbor. Thank you for sharing your experience.

"Dirty place"

1
30/05/2017

Needs remodeled before they allow anybody to come to this place it's makes best western look bad and I work for best western. There was something floating in the toilet when we got there. Burn holes in the sheets dirty carpet land the room looked nothing like the pictures they have online.

BestWesternHotels, Best Western Hotels & Resorts at Best Western Plus Hotel & Conference Center, responded to this review
Hello, Thank you for taking the time to leave a review about our hotel. We appreciate your feedback and are always looking for ways to improve. I apologize that you did not experience the superior customer care that our guest typically receive. We have notified our housekeeping about your issues and we hope that you will give us a second chance the next time you are in town.

"Great for Cruisers"

4
25/05/2017

Hands down, this is the best stay if you are taking a cruise out of Port of Baltimore. Nice, clean room, breakfast in the morning, shuttle service if you want to venture to the Harborfront, and the "Park & Cruise" shuttle service to & from the port while your car is parked free at the hotel cannot be beat.

"Unhappy customer"

1
24/05/2017

I have stayed at this hotel many times on business. Normally have a great experience but this past time I learned a little bit on why this hotel has such a poor customer rating dispite being a nice complex. I was charged $40 more than I normally pay because they were sold out that night and could get the price. I asked the girl at the front counter why my price was more than normal and that was her reaponse. Like I said hotel was sold out. The parking was tight. I found a spot that just happened to be in front of a charging station. There was no sign indicating electric cars only. There was room for a car to have pulled up and enough cord I figured if a car needed to hook up they could. Why they even have this and not at the rear of their lot is beyond me. It's right up front in one of the most convenient spots. Anyway I was called from my room , after relaxing for about an hour, by security and asked to move my car. I told him there is no sign indicting the spot is reserved just incase you have a guest that has an electric car that comes in. This spot is right up front, if they are gonna have charge stations they should be in the back of the lot not up front in your best spots. I was over charged and felt this was a petty issue for them to pick with a customer. I checked in the morning and the spot was empty so they had no guest come in with an electric car but they do have a pissed off returning customer that may not return.

"Great value"

4
23/05/2017

I was in Baltimore for the Preakness and although the hotel is a little out of the way, it was just a short drive to all the places we were going and the price is right. I would definitely recommend it and stay there again.

"Attended a brunch"

4
21/05/2017

The overall hotel is nice. Though you can tell that it is old once you get on the upper level it is well maintained. The room where the bruch was held was one of the smaller rooms but it was comfortable and accomodating. The hall toward the banquet room needs more attention as far as new carpet and furniture. I visited a sleeping room and though you could tell that it was under maintainence it was impressive. The hall carpet was very nice and the room was very nice. I was visiting a room on the tenth floor facing the city which had a nice view.

"Worst Hotel Ever"

1
15/05/2017

This was by far the WORST hotel I've ever stayed in. I will NEVER visit another BW again. Service was terrible, room was unacceptable and there were bugs(roaches) in the room. The manager on duty who I was told was the only one who could do something about the room was NEVER available to speak with. When I did speak with her(Dinisha) and tell her about the issues with the room, she said she'd look into it and call me back. I've YET to receive a call from her. I WOULD NOT recommend this hotel to my WORST ENEMY.

BestWesternHotels, Corporate at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Visit John Hopkins"

3
11/05/2017

Hotels employees were nice ,great location ,nice to have a van to take you down town the free breakfast was nice the only negative thing was the room smelled musdy and the hallway but the price was right !

Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
Thank you for your review. Although you were in town for medical reasons, we hope to see you again when you are visiting Baltimore as a tourist.

"Room horribly humid"

2
03/05/2017

The room was terribly humid. Turned air up to 58. Could not sleep due to being so hot and humid. Air never kicked in and make a noice at times that was louder than TV. This trip was for a dr appointment at Johns Hopkins.

"Health treatment visit to Baltimore "

5
02/05/2017

Arrived Baltimore (Best western Plus Hotel) on 3rd April 2017 at 3:3pm. Checked in room 920. Receipting was very welcomed by Mr. Tamer Omar. Room was excellent for both me and my son Abdullah. The hotel is clean and reasonable price too. We love it because you feel home.

"Mr. Vilsaint"

4
02/05/2017

My stay was Outstanding, clean and comfortable. The location is great very close to the city and the staffs were wonderful . I couldn't ask for a better place for my first visit to Baltimore and the value was well worth it above and beyond

"Excellent hotel for patients of Johns Hopkins Hospital"

4
01/05/2017

Stayed at this hotel because it partners with Johns Hopkins Hospital and offers a reduced rate and shuttle service to both Johns Hopkins and Bayview Hospital as well as to the Inner Harbor. It also has a restaurant on site which is very convenient. The staff and shuttle drivers are very pleasant and helpful. The floor that we were put on could use some updating, but it looks like they may be preparing to do that. We will definitely be staying there again when we my husband returns for another 3 month check up.

"Good Stay"

4
01/05/2017

nice hotel clean very good service.. restaurant and bar staff extremely nice. Nice that hotel offers the option of smoking rooms. shuttle is available to downtown Baltimore if needed. Dinner at restaurant excellent with reasonable prices

"Great place to stay especially if your going to John Hopkins"

3
27/04/2017

Excellent shuttle service to John Hopkins and it's very convenient. Takes the stress from driving to JH your self. Room were clean and beds are very comfortable. Sheets and bedding clean and comfortable. Complimentary breakfast is very good. Staff is excellent.

"Pleasant hotel close to I-95"

3
25/04/2017

I appreciated the many amenities that the hotel offers, but thought the execution suffered. My room had a refrigerator and microwave (which I didn't use) and a coffee maker (which I did), so it was well equipped. The bed was comfortable for me. Although the hotel is close to an exit from I-95, it was just far enough away that the traffic noise was not audible to me. It has a restaurant/bar that serves breakfasts (price included) and dinners (extra, of course). And there's a fitness room that I didn't visit so can't rate. There's not much in the immediate vicinity but the hotel is around 15 minutes by car from Baltimore's Inner Harbor, and a similar drive west on O'Donnell street brings one to an area that is rich with restaurants and bars (including two Irish bars on the same block). But there were just things a bit off kilter to keep me from rating the place more highly. When I first arrived, at 9 PM on a Thursday (with a reservation), there was some confusion about whether a room was available for me and it took about 15 minutes before I was finally checked in (there was a smoke-free room available, but I didn't think it should have taken 15 minutes to figure that out). As others have mentioned the hallways are fairly dingy, although it appeared that the walls in my hallway had been painted recently, so perhaps they are in the process of upgrading. There's nothing to see out the windows but the freeway, some parking lots, a nearby McDonald's, and the back side of some row houses. My bathroom didn't have a bath mat two of the three nights I was there (the first and third; somehow a bathmat appeared on the second day but then vanished again). The coffee packet I used one morning was not replaced, so I couldn't make coffee the following day. The restaurant's dinner was undistinguished (I wish I had gone to McDonald's, but I was tired) and it has a very limited wine list; it helps if you like being called "Hon". Breakfast options were extensive, so you wouldn't leave hungry, but again the quality was middling. There's a large parking lot with free parking, but it's shared with the Baltimore Comedy Club and the weekend evenings I was there, it was difficult to find a convenient parking space while the club was open. WiFi was available but was so painfully slow one evening that it timed out while I was trying to download a newspaper to read; other times of day the speed was adequate. To summarize: The hotel is located not too far from interesting parts of Baltimore, though the immediate area is run down, it has easy on-off access to I-95, was good value, had a number of useful amenities (fitness room, restaurant, free breakfast, refrigerator and microwave), was clean if a bit shabby in areas, and was quiet. Apart from my check-in issue, I found the staff to be prompt and helpful in all my subsequent dealings with them.

"The facility is tired and in need of upgrade"

2
25/04/2017

The water was so hot could not even take a shower, need to be repaired or someone will be seriously injured. Water temperature should not exceed 110degrees.they need to hire a plumbing contractor To go through every room and check water temerature

"Conference Facility"

4
25/04/2017

The facility was clean and comfortable on the inside. The conference room served its purpose. Recommend the smoking zone not be so close to the entrance. Have to pass through cigarette smoke to enter the building. As a result, the exterior needed to be scrubbed of cigarette butts and other evidence of smoking. Also, the facility may consider hiring a landscaping service to cut grass and neaten up the exterior.

"Good Value and location"

3
24/04/2017

The hotel is serviceable, located near enough to the Baltimore Harbor area. The room size is adequate, with micro/fridge in each room. Breakfast is also adequate but not great. Rooms and hallways could use an update especially for carpeting.

"Great for before and after cruising."

5
20/04/2017

This hotel is a great place to stay if you are planning a cruise out of Baltimore. The room was great. Everyone at the front desk is so helpful. They partner with a limo service that you can take to the port for a reasonable fee. They also have a Best Western limo free to Inner Harbor and Johns Hopkins and a few other places. Our ship came in quite early so we thought we would have a long wait till check in time. They were wonderful and had a room that was ready and let us check in early. We highly recommend this hotel. By the way the breakfast is great!

"Never stay here "

1
20/04/2017

During a month long road trip we spent a night here. When I arrived home I found myself billed $150 for smoking in the room. Neither of us smoke and would never smoke in a room or even stay in room that smells of smoke. I tried to get this removed from our bill by calling the main Best Western number to no avail. I called the hotel and was told it was because the house keeper smelled smoke we were billed. What a scam.... I will never stay at a Best Western again. Beware of this hotel, they are liars and cheaters.

"Hospital visit"

5
19/04/2017

The room was very nice and clean, will stay here again. I hope the next time I stay here it is for pleasure. They offer a shuttle to the inner harbor. This was a nice unexpected feature and we will take advantage of this next time we stay there..

"Great!!!"

4
19/04/2017

Besides the truck stop across the street my stay there has and is always great. Just alot of trucks when you to try to go out. Other than that it was great. Huge parking lot. Even has a McDonalds in the fron of the parking lot which is helpful if you need something quick...

"Great so far"

5
17/04/2017

Here for a few days while training for a job. They treated me like gold from he minute I checked in and I have only been in town three hours. It was paid for by another party but there was no issues they were very through and the young lady who checked me into my room was very professional. Great location and great room

"Excellent experience"

5
13/04/2017

This requires too many words to complete the survey. The hotel in a great location to the city and major highways. The hotel staff are extremely to helping finding restaurants and directions. The hotel shutte to inner harbor, John Hopkins, etc,

"Good accomodations for 1-2 nights"

4
12/04/2017

Rooms are big and clean. However, the hallway carpets are dirty. Price is really good especially there's a free breakfast in the morning. Free parking is a plus. Unable to comment on the pool as we did not see /use the pool.

"Best cruise passenger stay-park-cruise package"

4
06/04/2017

It offers the best stay-park-cruise package for cruise passengers. One night stay before our cruise on Royal Caribbean Grandeur of the Seas on this package. It is a well known package for many guests. The transportation was operated by KT Elite on 11 passengers vans. Although so many guests need to go at short time period, it is well coordinated in efficient and enjoyable manner. The hotel is not located in a best neighborhood, but not a bad neighborhood either. The hotel has secured its back entrance and put up steel bars around its side walls. There is no good restaurant nearby, other than the one on site, operated by the hotel. But this was not a problem for my family. We took takeout food and ate comfortably in room. Breakfast is good but not superior, no problem we will have good food on our cruise! Average room. Clean and functional. Some spots need maintenance.

"Not a great place - misleading advertised prices"

1
06/04/2017

Stayed here on our way North - my Best Western Rewards app stated the price was $98.99 a night - when we arrived to check in we were charged $159.00 night. The clerk was very nice but stated the price hike was due to people checking in that were going on a cruise the next day. We also had to sign a waiver for our vehicle releasing BW for any responsibility if damage or theft occurred to our vehicle. The room was on the 10th floor and was not in very good shape - very worn and smelled like it had a water leak. Will pass this place up next time we travel.

BestWesternHotels, Best Western at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Hello glib17, Thank you for taking the time to leave a review about our hotel. We appreciate the feedback and are sorry that you did not enjoy your experience. We have let our front desk know about the price discrepancy and are currently in the middle of a renovation to improve our guest rooms and interior.

"Good acomodations"

4
05/04/2017

Good hotel and the staff was very attentive. I like the fact that they have shuttle service to downtown at different times and you can use it to visit the city comfortably. The only problem we had was that apparently, the water filter of the pool was broken and the water was cloudy.

"Convenience..."

4
03/04/2017

We loved the convenient location of this hotel. It is right off the interstate with plenty of parking and a free shuttle to the Inner Harbor. Check-in was easy and Erwin was very helpful with my may questions about our shuttle to the Cruise terminal. The cream of crab soup in Tradewinds Restaurant is probably some of the best I've ever had. The free breakfast offers plenty of options so no one should leave hungry. This hotel is a great value and we will definitely stay here again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus Hotel and booking our "Park N' Cruise" package with us. We appreciate your review and look forward to seeing you again the next time you are cruising out of Baltimore.

"Not that great"

2
03/04/2017

Decent location, but neglected property. Didn't feel safe. Front desk staff helpful, but dealt with a dismissive manager. The hallways are dark and the carpet sticky. This hotel is a venue for a comedy club and attracts a local crowd not staying on property.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet your expectations. We are in the process of renovating and recently painted the hallways and the entrance to each sleeping room as well as new lighting. The carpet is scheduled to be done over the next couple of months. A new entrance for The Comedy Factory is being developed so there will be less crowding in the lobby when they have a show. We appreciate your review and hope you will come back to visit in the near future.

"Reasonable hotel for price"

4
28/11/2016

We were touring and used this hotel as our base, which worked well for us as free shuttle to the downtown area worked well and save with parking fees etc. This hotel also has stay and park for cruise guests and is close to the big hopkins hospital (also free shuttle ) so it nice that the hotel isn't empty and cold, we felt save and secure at all times, if you like burgers there is one right next door (maccy D's) good view over towards Baltimore from front facing rooms (ask at booking in) breakfast is OK

"Good experience"

4
27/11/2016

We were staying there for a visit to Johns Hopkins Hospital, Bayview Center and this hotel was extremely close to that site. As well, they have a shuttle that will drop you off and pick you up. The Johns Hopkins Hospitality suite was also open this time. It was not open the last time. It was great. Anyone needing to go for medical appointments I would definitely recommend this hotel.

"Cruise pacakage with transfers and parking"

5
25/11/2016

Cruise package and free transportation to and from the Inner Harbor made a great stay. Cruise transfers are to / from Port of Baltimore and includes parking. This makes using the port easy and convenient. The breakfast is much better than most complimentary breakfasts and well serviced by the staff. Very caring staff are great to deal with.

"Great Cruise port Hotel"

5
23/11/2016

My wife & I have used Best Western hotel & Conference Center,Baltimore for our last 3 cruises out of Baltimore,Md. On 12-10-16 we have reservations at the hotel,The great thing is they use KD Elite services to take you to the port & they are so efficient taking you to the pier & bringing you back to the hotel. Parking up to 30 days is included. We used other hotels before we discovered Best Western & none were nearly as good as Best Western Conference Center.

"Incredible Front Desk Smiles & Service"

5
21/11/2016

We check in and all we saw was beauty. From the floors to the smiles on the faces of the front desk. Omar, the weekend manager, went above and beyond the scope of his job description. Omar did so many incredible things for me that I will never be able to thank him. For instance... The shuttle starts to run at 7:00am to Johns Hopkins Hospital. I had to be at the hospital the next morning at 5:30am. Omar made sure that the shuttle would definitely have me at the hospital by 5:20am. So many things Omar did that I cannot list them all. I want to also point out Nayeim who works at the front desk. He is a very kind and gracious man. Rosa, is a cleaning lady who I witnessed her do several things that she is so due recognition for. The restaurant bartender, Ivanna. What an amazing lady. Makes the BEST bloody marys and has a shinning bright light that makes her glow. She has a beautiful outlook on life and is truly a teacher. Thank you Ivanna. I do have to say that I would like all of the employees to receive recognition please. Most importantly Omar for EVERYTHING he did for me and my boyfriend. We will always stay here when we are in or near Baltimore. Oh... I almost forgot about the delicious strawberries. My words can't do Quiesha's strawberry shoppe justice. Her cousin Monica works at the shoppe sometimes and again... another successful business, based on divine chocolate, cheesecake and so many other dippings or coverings on the strawberries and the first bite will surprise you that something so incredible is available. Awesome business and product!!

"Worst hotel ever"

1
18/11/2016

I will never stay here again .the furniture was ripped the mattress lumpy . The clerk was rude . The breakfast was either over cooked or the eggs were runny . Worst hotel stay I ever had that cast way too much. $200.

"Customer Mindful Hotel"

5
18/11/2016

I Highly Recommend The Best Western Plus & Conference Center In Baltimore Maryland. The Management & Staff Are By Far The Most Customer Mindful, Professional & Courteous Of Any Place I Have Experienced. This Hotel Is Nicely Furnished, CLEAN & Has A Fantastic Variety Breakfast Bar. AWESOME Attentive Front Desk Staff ...

"Unpleasant Experience"

1
13/11/2016

Very unorganized front desk staff, our bedding was HORRIBLE, torn in places, bed spread on upside down with tags in your face, only 3 pillows on a queen bed that should accommodate 2 people, and they were extremely uncomfortable, the beds were noisy every time you switched where you were laying it sounded like you were laying on plastic wrap...., you could tell people had smoked in the room before, especially after showering. The parking was ample, our food we ordered for dinner was sub par.... but the service from Ivona was very good, our shuttle ride in to town was extremely scary because of the driving... but our ride back was a different driver and was substantially better, finally our toilet "ran" all night unless you took the top off and manually pushed the stopper down, I wasn't calling the front desk at 130am for that... all and all I wouldn't recommend.

"Tools Stolen from truck"

1
13/11/2016

.We were doing a job nearby and during the night in the hotel parking lot our pick up truck was broken into and all the power tools were stolen from inside truck and in back of truck. Between 3- 4 thousand dollars worth of tools plus broken driver side window. Hotel security wrote a report, for what? The hotel didn't care. The manager didn't even have the courtesy to call me back. After we finished the job we stopped in the hotel on the way back home to see the manager, still not there and still never called me. Very frustrating and total lack of respect. Do not go there.

"Nice place to stay"

4
06/11/2016

We had a good night's sleep here...comfortable. nice buffet breakfast. Not special but we'd stay again. Park and cruise package. It's busy this weekend because of Ravens-Steelers game. Staff very accommodating.

"They can't get a reservation right"

2
02/11/2016

Booked a non-smoking king bed room with a sofa. Upon arrival they had no such room. Had to settle for a twin bed room, non smoking, and no sofa. Two couples checking in after us had the same problem. Have an email confirming our original reservation.

"Going on a cruise, great place to leave the car"

5
01/11/2016

We love this place because we can leave our car there while we are gone, their shuttle driver will find you a great restaurant and tell you about the city. Besides all that they have an indoor pool, exercise room, comedy club, buffet breakfast and a outside group who will take you to the port and pick you up when the ship returns. The rooms are good size with a safe, refrigerator and coffee pot.

"Great stay"

5
01/11/2016

Stayed here before a cruise. Got ten miles from hotel and relized I forgot our passport. We were 100 miles from home. Called for late arrival. When we got back to the hotel and I told the gentleman at the desk our story he said the least we can do is upgrade you. Everything was grerat, breakfast was goo, shuttle was good and they were waiting when we disembarked. I would absolutly recommend this hotel

"park and cruise"

4
31/10/2016

nice Hotel to stay at for the park and cruise you spend the night get up rested and they take you to the cruise terminal hassle free and the same on the return of the cruise liner Carnival Pride. The vans are there waiting for you and return you to your car parked in the hotel parking lot.

"Great accommodations "

4
25/10/2016

I stay at this hotel every trip to Baltimore. Clean spacious rooms with microwaves and refrigerators. Reasonable rates. Great bar and restaurant. Free breakfast included. Basically seconds off of Rt. 95.

"Great Hotel to book for Cruises"

5
25/10/2016

Very nice and clean hotel. I recommend it. GREAT location. Good place to stay for park and ride to a cruise. Close ti Inner Harbor, and Little Italy for great restaurants and deserts. Lots of free parking when you stay.

"Wonderful stay at Best Western"

5
24/10/2016

I had so many options of places to stay while in Baltimore and I couldn't have been happier with the choice of this hotel. If you have family at Johns Hopkins, this is a wonderful place to stay. This hotel offers a discount for hospital families and they make sure that your stay is as stress free as possible. They run free shuttle service every hour all day and into the evening. Shuttle drivers are supportive, helpful and caring. There's a real sense of family, of caring and of support from all staff associated with this Best Western.

"Great location to everything in Baltimore"

4
23/10/2016

We stayed at this hotel because of the shuttle service to the Port of Baltimore and free parking while on the cruise. The Location was center to everything around. Getting the Inner Harbor was a breeze and also close to Camden Yards. Our room did face a highway but the noise never bothered us like some reviews stated. Our King room COULD of used a little bit of a deeper clean. Some stained furniture and rugs. Overall the room met our needs when looking past the cleanliness. Our King bed was comfy, tv was perfect size. The room was quiet for the most part some noise from the floor above. Also we we had a microwave, mini fridge and basic appliances. The free breakfast was great too. When cruising out of Baltimore again we will stay here again!

"Worst service and overcharging of card"

1
23/10/2016

My husband and i and another couple stayed here the night before we sailed out on a cruise. Stayed sat. Night. Sailed for a 7 day cruise next day. We were Charged on our charge card one nights stay plus a round trip shuttle for transportation to the cruise ship. When we returned from our cruise and i checked our charge card we saw they double charged us. Once on oct 15th (our stay) and again on oct. 20th. When i called the hotel to explain their error i was told we stayed two times with them. This was impossible as we were out to sea the 2nd time we were charged. They said they had no record (lie) i told them i was looking at the statement and showed it. They wanted me to fax or send it. I was at the airport and could not do that yet the first person i spoke with said they saw the charge twice. My husband and i argued with staff and the manager about this overcharge. They were rude, not truthful and not helpful. They had taken a copy of our card when we stayed which i was not happy about. But they said if i didnt allow them to make a copy i couldnt stay there. Everything else was booked at that point. I booked 6 months in advance with a promise of us getting free transportation to the cruise ship. When we checked in i was told we had to pay 20.00 for the shuttle. Staff was rude and said i must have " misunderstood" i have booked 14 cruises always spent the night and always ask the same question about the shuttle. Got nowhere. I would NEVER stay at this hotel. The same exact overcharge happened to our friends who were with us on the cruise. Right now we have a complaint in and our charge card is checking them for fraud. Worst service ever ar this hotel. Do not trust them!!!! They kept changing their story with the overcharge. Said they would get back to us. Right now my card has a charge of 141.00 that should not be there. Very frustrating!

"Sorry I picked this one"

2
20/10/2016

Needed a one night stay. Hotel looks dirty. Upon check-in, towels hanging in bathroom had makeup on them. Carpets look filthy. Bathroom floor is disgusting. Toilet running for very long. Only one light bulb in fixtures that required two. Mind you, the other bulb wasn't just burnt out, it was missing. I guess it would look really filthy in bright light. Would not return.

"Very nice and comfortable rooms"

5
18/10/2016

Hotel is easy to get to, and the staff is quite good. Easy check-in and easy check-out. Our room was a king bed suite-very nice and comfortable. Snack machine located on the floor for midnight munchies.

"Decent rooms but service was awful, hot tub drained"

3
17/10/2016

My mom and I spent a week here when my daughter got married. We chose this one for the location, the pool and spa, and restaurant in the hotel. The rooms weren't bad but there were some issues. The TV remote worked intermittently so we let the front desk know. They said they'd send someone up with a new one. Three days later we mentioned it when we had to ask for towels. That time someone did bring them up. The room was only cleaned a few times while we were there and we had to ask for towels. And they only put one washcloth in the room each time so we had to ask for more. The pool was pretty clean but the water was way too warm. Not very refreshing. And it's only five feet deep. The spa had been drained (apparently a while ago) and there didn't seem to be any rush to fix it. Breakfast was excellent, better than most hotels. There was a variety of food, hot and cold, and plenty of it. The wifi service was so spotty we couldn't even use it. It's in a convenient location right near a few highways. There's a McDonalds right across the parking lot and a truck stop a block or two away.

"Average Hotel"

4
16/10/2016

Simple but clean hotel. Spent 2 nights for a friends birthday in the city. Great shuttle service to get back and forth into the city included! No need to drive back and forth trying to find a parking spot while in down town. Would stay again.

"Very good place to stay"

5
13/10/2016

Spent one night. My wife had appointments at Johns Hopkins. Front desk staff very friendly and helpful. Room very nice and quite clean. Shuttle service to the hospital was great, and also took us to the Inner Harbor as well. Parking was free, while at many hotels that alone would have cost $35 or so. The breakfast buffet was extensive and very good. Our only complaint was that when we were going to eat in the restaurant after we arrived that (and there was very few people in it) we sat and waited so long for the waitress to come around that we gave up and left. Would certainly stay there again.

"Average hotel with a bonus free shuttle service"

4
13/10/2016

The hotel was average. The free breakfast was good. Nice variety to choose from. The staff were very helpful and polite. The building was a bit out of the way, so a drive was required to for supper. The bonus was the free shuttle into the waterfront with Victor. He was a very friendly and funny guy. We really enjoyed the drive into town. The waterfront was a beautiful setting for supper and Victor picked us up as promised at the agreed upon place and time. If you are staying here, i do recommend taking advantage of the shuttle.

"Cruise and Park"

4
10/10/2016

Stayed here for a couple of nights before our cruise. Provided van shuttle to Inner Harbor. Very efficient. Allowed us to park our car for the duration of our cruise. They contracted with a transportation company to take us to cruise ship and bring us back. Great! Hotel could use some refreshing but clean with breakfast provided and restaurant open for dinner.

"Great Place to Park, Sleep and Cruise"

3
06/10/2016

We took advantage of a park, sleep, and Cruise website to book a 2 night stay at this Best Western prior to our cruise. The price included parking during our cruise and a shuttle to the port and return. This worked very well, and we will use it again. The hotel also offered a shuttle to the inner harbor which we used the first day of our stay, and it was equally efficient and courteous. The room we had was furnished as most Best Western Plus hotels are, and was certainly acceptable. The hotel is not new, and the carpets are worn and dirty, but the overall cleanliness was acceptable. The free breakfast was very nice, providing eggs, waffle/pancakes, fruit, The free internet was more than acceptable for web access and email. Access to the hotel from I95 was easy, and the service was friendly and efficient.

"Very nice stay."

5
06/10/2016

I reserved the room at the very last moment for my wife's medical needs in Baltimore, which is over 2-1/2 hours away from home. When I arrived, I learned that I messed up and reserved a non refundable night for the wrong night! The gentleman at the front desk made the necessary change and fixed up with a very nice room. The Hotel was only about 10 minutes from the medical facility. We will go back... almost every month for the for seeable future.

"Okay place to rest for a night."

3
04/10/2016

We just needed some place to stay that wasn't too far from Ft. McHenry, so this fit the bill for a reasonable price. It was in a truck stop neighborhood and it looked like it needed some TLC. I'm not sure if they were trying to renovate and just hadn't gotten around to everything yet, but the lobby had rather shabby furniture despite the good bones of the check-in area. The room was fairly nice and the rate included a full breakfast buffet in the restaurant, which was very good. The TV was sub-par, not HD.

"Horror"

1
03/10/2016

When arriving at the hotel, situated in an industrial and shady area, I was told that i had a smoking room reservation. I did not, it was clearly specified non-smoking, but the reception clerks insisted it was an error from the third party (booking agency). Once on the 8th floor, the smell of tobacco smoke hit me and the room itself was feeling like a smoking den. Windows were not opening. Back to the clerk, the answer was "feel free to cancel your reservation" What I did.

"Park-Sleep-Cruise with Transfers"

5
03/10/2016

We always stay here for long cruises. Great Hotel - clean - friendly - great cream of crab soup and crab cakes. One of the main reasons is their close location to the port and the fact that they use KD Elite Transportation for the transfers to and from the port. We have sailed out of Baltimore almost 20 times and for us the decision is easy for our selection on where to stay.

"Business"

1
01/10/2016

I write this review as I am sitting in my hotel room, completely disgusted, and I would probably leave if I had another option, but unfortunately I don't (I can assure tomorrow I won't be here - or never again!) I'm on the Executive floor. The most expensive floor. The bed is comfortable. But that's it. The hotel is old. Very old, and in desperate need of renovations. There are stains all over the room. On the carpet, on the couch, you name it. The vibe is bad. I work in hospitality, and I've stayed in bad hotels before, but this is terrible. As I walked in the room, I could smell old carpet that most likely hasn't been vacuumed in ages. As I'm hoping to not find any more surprises, I find someone else's hair in the bed. And the sheets smell as well. So I call the front desk and ask to switch rooms, and they send a housekeeper up to change the bed sheets. Needles to say, I keep finding more "surprises". And again, someone else's hair was on the bathroom floor, the toilet paper is the cheapest, and the list goes on and on...to the point that I would never walk bare feet in this room. At this point, all I want is my 4 hours of sleep before having to rush to work in the morning, and NEVER be back here again. Ps.: the ONE star is for the bed. Or maybe I'm just so tired I think this bed is great.

"Visit - Park - Cruise - Perfect place"

4
30/09/2016

Perfect place for parking while cruising - Excellent service of shuttle to and from port and to go downtown & Harbor of Baltimore - Breakfast is good nothing special but all you need coffee, juice, fruits, hot and cold food. Room is fine, clean, bed confortable, we stayed 2 nights. Would definitively go back if visiting Baltimore.

"No Bugs on Smoking Floor"

2
26/09/2016

Being a last resort hotel at a major convention, we were pleased to get 3 rooms in the same place. Carpet in halls and rooms is worn out. There were bugs in bathroom, and carpets did not seem clean. Free shuttle was in non air conditioned vans, with very small windows on 80 degree days. Was told best floor was 6 because bugs will not go in smoke.

"A great stay near Baltimore!"

5
26/09/2016

This hotel is very reasonably priced. The rooms are clean and the beds are comfortable. Hotel staff was very helpful in setting up shuttle service to Inner Harbor (on the hour) and then in picking us up at Inner Harbor (one the half-hour). The breakfast selection was excellent. We really enjoyed our stay and will definitely stay at this Best Western in the future.

"Good Choice"

4
25/09/2016

We were cruising from Baltimore and decided on Best Western because they offer the Park/Cruise package. The hotel room was fine, the breakfast was good, and we felt safe leaving the car in the back parking lot. A good choice when cruising. Margaret

"There's no place like home!"

5
20/09/2016

We can't even remember how many times we've stayed here pre-cruise but we can tell you this: it is always a pleasure. From the friendly and efficient check-in to the shuttle pick-up post cruise it was another flawless experience. The location is not well suited for strolling and there's not much to do nearby, but the shuttle will take you downtown to the harbor area. We usually arrive late afternoon after a long drive from upstate New York so we call out for a large Soprano's pizza and just chill. This place is perfect for our park and cruise needs.

"Rich 51 - Personal Business"

5
20/09/2016

The hotel has very good amenities. Convenient location - easy to get to and not too far from downtown. Very nice upscale continental, well presented with a very good selection of items. It is priced a bit higher than some of the other comparable hotels in the area but still a good value considering the amenities. I would give it 4 stars.

"Great relief"

5
19/09/2016

As we were starting our cruise, it was so nice to pull in, settle down for a quiet evening of relaxing before starting our vacation. It was nice to come down and meet the KD Elite team who efficiently got us to the cruise port and meet us directly after the cruise taking us directly to our vehicle.

"Nice hotel - nice to have shuttle service"

4
18/09/2016

We chose this hotel so that we'd have shuttle service to downtown, since we were attending a concert at Royal Farms Arena. Our room was very nice - clean and well appointed. Shuttle service runs on the hour - our driver took us to Inner Harbor, but showed us where he'd be picking us up after the concert - in front of the Convention Center. Our only complaint was that, after the concert, the McDonalds across the parking lot from the hotel wasn't open (closed at midnight) and we were hungry. Being unfamiliar with the area, we asked the gentleman at the front desk for suggestions for where we could get food. He said there was nothing open at this hour - and handed us a take-out menu for a pizza/sub shop. He gave some other guests the same menu right afterward. We decided not to order, and - amazingly - the next morning noticed as we were leaving that there is a TA (truckstop) just across the street, within walking distance! We find it odd that this option was not mentioned to us since anyone who works at this location would be well aware of its existence.

"My hotel of choice when I come to Baltimore"

4
18/09/2016

My friends and I come to Baltimore once a year for football and ever since we discovered this hotel,it's the only place we stay. They have amazing crab cakes and their cream of crab soup is so good! Always plenty of food during breakfast,and lots of seating. My only complaint is that they do not provide shuttle service to and from the airport. The best way to get there is to get on the light rail,get off at convention center and give them a call to pick you up.

"Outstanding Restaurant"

4
14/09/2016

The hotel itself is about average. When I stayed, they were in the midst of doing some updating and upgrading, and I think that will help. The restaurant, on the other hand, was outstanding! Most hotel restaurants food does not taste fresh, that was not the case here. The cook, Jeremy, prepared amazing food that was fresh and full of flavor. There's enough variety on the menu where even with a two-week business trip I was never stick with the same thing. I ate dinner at the hotel every night and was satisfied each time. Prices are extremely reasonable, portions are perfect, and service was top notch. Angel took care of me several times and was always friendly, prompt, and even checked with the cook on certain dishes due to my allergy to gluten. The taste of the food was amazing. They had some of the best tilapia I've ever had! With a little TLC in the hotel, I would rate this at five stars.

"Value?"

3
14/09/2016

Selected this hotel for the value during Labor Day weekend to see the Yankees vs. Orioles game. Best features: friendly reception staff, free parking and shuttle service to Inner Harbor & Convention Ctr (across from Camden Field ballpark). Be patient with shuttle service as it will be delayed due to traffic conditions. The not so good: on this particular weekend only 1 of 4 elevators worked, even though we were on the 11th floor, took the stairs on more than one occasion. Requested a non-smoking floor, yet the hallway reeked of stale cigarette smoke. The room, though clean and with what appeared to be new furniture had a nasty odor. Mostly likely as a result of the carpeting which looked as if it has never been shampooed. Extremely loud air conditioning unit. Comedy Club located in hotel, expect to see crowds on the weekends that take up parking spaces.

"Best MES"

3
12/09/2016

Cons: 3 of the 4 elevators were out on a Holiday Weekend, My extended family booked rooms and payed for the park and ride for a trip out of the Port of Baltimore. Had to carry bags down 9 flights of stairs along with many others. Spoke with people coming back to hotel, was informed elevators were out the prior week before we left and during the week we were gone. Lobby (men's) rest room has broken and clogged toilets avoid them. 50 percent of the room we booked had a musty smell (mine was fine) Pros: The hotel has an agreement with KD Elite shuttle service to and from the port and they are wonderful to deal with. That shuttle has your back and wont let you down. Highly Recommend them. The breakfast the hotel offered was decent and had a nice selection of food. Directly off the I 95

"Surprisingly very nice"

4
08/09/2016

I've traveled quite a bit and when booking a Best Western it's always with a bit of hesitation. But this hotel far exceeds any other Best Western I've every stayed in. Everything was great. And it didn't take long to get to the Inner Harbor either. That is, not in the off rush-hour traffic. The only thing bad I have to say is their pillows were too fat and too solid. I even heard another guest at breakfast saying something about it. But, I definitely would book this hotel again.

"Great for cruisers that drive"

4
07/09/2016

If you are taking a cruise and drive, this location is great for a good nights rest, complementary breakfast and transfers (included in the hotel cost) to and from the cruise port. Although the transfer is with a private company, it is set up in the lobby and runs efficiently. Do check your time of departure from the hotel (provided by hotel) when you go to breakfast. the timings may be updated and you can get out earlier.

"Well past its Best Before Date"

2
06/09/2016

My son and I checked in late one evening last week. The courteous staff at the desk seemed to be having an issue assigning the room. Once we had our keys we proceeded to our room on the 10th floor. One of the four elevators was out of service and had caution tape in front of the door along with full size poster ad for the aquarium. (Noticed that the elevators had been inspected some time ago and the inspection notices expired on Sept 1. They were gone from the elevators on Sept 2) We tried the keys and neither one worked. My son went back to the front desk while I waited with our bags, He came back with two more keys which also did not work. Then a female voice from behind the door told us that there were already people in that room. Lucky for us it wasn't someone with a gun behind the door....we could have been shot for trying the door. Went back to the front desk and we were then assigned the room next door to the room we had tried. Someone apparently didn't update the reservation system to show that the folks in the other room had not checked out. Once in the room, we found it to be okay. Seemed clean, linens clean but some of the furniture was worn and the arm of the chair ripped. Beds were comfortable enough and the bathroom was sufficient. On the way down to breakfast in the morning, I noticed that the exit sign on the ceiling was hanging by the wire. The cabinet in the hall near the elevator looked as though it had been picked up in a rummage sale. On exiting the elevator, three police officers and a police K9 were waiting to get on the elevator. That was a nice touch. The breakfast was good and had a variety of options. On the second morning, they had run out of plastic knives and said sorry. When housekeeping arrived at 8 am on the first morning we were there, they thought we were checking out (our room didn't have a "Do Not Disturb" sign so we were at their mercy). I told the housekeeper that we would be staying the extra night.I guess she thought that meant I didn't want the room made up since when we returned everything was the way it was when we left in the morning. The hotel is well situated because it's just off I95....easy to get into and out of the downtown and Inner Harbor. This hotel is not awful but it needs a lot of work in order to be a place that I'd return to. I replied to Best Western's survey email and got a form letter from the hotel for my trouble.

"best western website"

2
04/09/2016

when you stay at a best western hotel, the manager told me that the services offered at the hotel may not be included by the hotel if you booked thorough the website. also you room charge may be higher. I was told the only way to get the services and prices is to book through the hotel directly

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
When you make a reservation using a third party website, we are unable to make any changes to your reservation. If you are booking our "Park N' Cruise" package, you must book directly with our hotel (by phone or through our website) to ensure the transportation arrangements are included. Please feel free to call me with any further questions. Thank you for choosing the Best Western Plus and thank you for your review.

"survey of hotel"

3
03/09/2016

Overall, .the room was tight and the original bed linens had to be changed. It smelled of burnt hair. The refrigerator leaked. The service for room cleanliness was adequate after the linens were changed. The hotel was close enough to the hospital that we were visiting.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for your problem with the sheets and your refrigerator, although I'm glad to hear our Housekeeping staff resolved the sheet issue. Our staff works hard to provide all of our guests with a positive experience. Thank you for your review.

"A Pleasant Experience"

5
02/09/2016

We chose this hotel due to the proximity to John Hopkins Hospital. The staff was very accommodating and friendly. The shuttle provided service to the hospital, inner harbor and convention center, which was very helpful. We didn't have to worry about the price of parking or where to park when traveling in the city. Overall it was a great experience.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate your kind review and look forward to seeing you again when you are traveling into Baltimore.

"Best Western Plus Hotel and Conference Center"

3
23/08/2016

Our room was clean, as well as the bathroom. The staff was helpful and friendly. I would recommend that the owner of the facility update the lobby furniture. It is worn and dingy. The furnishings of the restaurant need to be updated also. The hallways of the 7th, 8th and 9th Floors smelled very bad. I believe that the carpeting needs to be replaced. The hallway furnishings also need to be updated. The complimentary continental breakfast was very good. The pool and hot tub are adequate. I would rate this facility as average-not the worst hotel, but certainly not the best. If I visit Baltimore again, I would not stay here.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate your comments and just wanted to let you know we have begun our renovation project with new furniture in all of the sleeping rooms. The next phase of will be the lobby furniture as well as new carpeting in the public areas. We hope you will come back to see all of the improvements.

"Great Hotel value"

3
22/08/2016

I booked a room in this Best Western due to it close proximity of my customer and the reasonable rates compared to the expensive hotels in downtown Baltimore. I found the hotel staff to be friendly and helpful. The morning breakfast was fine considering the room rates charged. The only negative related to the hotel is that the furniture was old and needs replacement (e.g. the sitting chair in my room was dirty and was ragged). I did notice however that the hotel is undergoing some remodeling and it appeared that furniture was being replaced. Overall, I would stay at this property again due to the overall value.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for letting the TripAdvisor readers know our hotel is a "great value". I'm happy to report we have replaced all of the furniture in more than half of the rooms and the rest of the rooms will be completed next week. We look forward to seeing you again when you are visiting your clients in the Baltimore area.

"Semi-annual Johns Hopkins visit with my Drs"

5
20/08/2016

I need to go to my Johns Hopkins Drs twice a year and I always stay here. Johns Hopkins discount is appreciated. Convenient restaurant. I was allowed a 2 pm check out which was very helpful. Right price and right location. Great place.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for making the Best Western Plus your home-away-from-home when you travel to Baltimore for your visits to Johns Hopkins. Your review is very much appreciated.

"nice hotel close to downtown"

4
19/08/2016

Great location to downtown and all the stadiums. Bed was good, just stayed the one night and have back issues so all beds are a little uncomfortable to me. The breakfast was decent, fresh fruit and you can make your own waffles. Staff was very helpful and very accommodating to our needs. I would stay again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We appreciate your review and your continued business.

"Best BEST WESTERN!!!"

5
17/08/2016

By far, one of the best Best Westerns I have stayed at over the past several years. The staff were amazing, the rooms were great and check-in was quick and easy! The breakfast staff were courteous, food was great, the hotel lounge was amazing and enjoyed it. Great hotel, great location in reference to the Inner Harbor and surrounding areas!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you so much for your very positive review. It was a pleasure being of service to you and we look forward to seeing you again.

"Barely tolerable"

2
11/08/2016

Lobby area was OK, nothing special. Room was clean, but on the smallish side, and furniture was tired and worn. Bathroom was clean & modern, but again smallish. Oddly, housekeeping took away our used bathroom linens, but never replaced any. We were down to a towel each, and no bathmat or washcloths by the end of our 3-day stay. Air conditioner was extremely noisy, but at least it worked. There was no AC in elevators or hallways, which left us dripping with sweat by the time we reached our room. Key cards malfunctioned repeatedly, which meant extra trips back to lobby just to be able to access our room. Staff handled graciously, but was very annoying, especially after the first time. Completely inadequate number of functioning elevators. Long lines to get on, and stops at practically every floor added several minutes extra time to every trip. Parking was OK on the first night, was a nightmare on Friday and Saturday nights. Simply nowhere to park near the hotel. On the plus side, highway access is good, hotel staff were generally pleasant, and the included breakfast is adequate if unexceptional. But a disappointing experience overall, and not a motel I'd consider returning to.

"Best for Baltimore cruises"

5
08/08/2016

We tried a Holiday Inn Express and they were rude. A friend suggested the Best Western because he uses and likes for cruises. I will without a doubt use these people again, friendly and very attentive.

"Key Card Problem"

3
06/08/2016

I needed to be in this area and this was the most reasonable for the quality desired. I did have extreme difficulty with our key cards. It was a real pain having to go back to the desk to get new cards two or three times a day. The problem was finally fixed after changing rooms, having the same problem and then waiting another two days before the problem was fixed.

"Good hotel with pleasant staff"

3
03/08/2016

When checking into the hotel the staff was extremely pleasant. Aude was only there approximately 2 weeks but was very sweet and tried so hard to meet all my needs. The shuttle to Pier 5 really helped out so I didn't need to use my car the entire weekend.

"Clean and Convenient"

3
01/08/2016

We have stayed at this hotel many times as our daughter lives in Baltimore and we live in NJ. The rooms are always clean and it's right off Route 95 close to the harbor, and Canton, where our daughter lives. The price is reasonable but much cheaper on Hotels.com/Expedia. On our previous visit we had no problem with parking. Unfortunately on our recent visit, each night when we returned to the hotel, we could not find a place to park. There is a comedy club at the hotel, with seating for 500. They were sold out each night we were there, and therefore parking was impossible! The hotel should allocate a certain number of spots to hotel guests. It was very frustrating driving around for 20 minutes and then having to park way in the back far from the entrance late at night. This hotel offers shuttle service to the Harbor and free buffet breakfast and free wifi.

"Hotel stay while having appointments at Johns Hopkins Hospital"

5
31/07/2016

They were especially kind to me as a patient at John Hopkins Hospital. This was a convenient location and offered comfort and respite. Food was good and room service available. What else can I say - I will need to return to the hospital and plan to stay here.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We are happy to hear you have chosen the Best Western Plus as your place to stay during your appointments to Johns Hopkins Hospital. Thank you for your review.

"Decent Hotel"

4
31/07/2016

Pretty good hotel for the price, however I hate paying for parking at hotels. I especially enjoyed the hot tub and swimming pool, although I am not sure if the pool had chlorine in it or not. Smelled like tap water.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm glad to hear you found our free parking to be an asset. The hot tub and swimming pool are monitored regularly so I'm sure there was adequate chlorine in the pool. Thank you for choosing the Best Western Plus. We look forward to seeing you again.

"Far away parking"

3
30/07/2016

This is my second time reviewing this hotel. I must say since the last time there have been improvements. The restaurant (a lot cleaner) and free breakfast was outstanding. Food was good and this time there was a very friendly and helpful and cheerful "hostess" named seneca. She greeted everyone, cleared dishes and was overall great. On the bad side if you go there on a friday or sat night or whenever they gave comedy shows, there will be no parking and you may have to park across the street. The room shower is small and the tub floor was un even. It was clean though and comfortable. Hotel offers discount rates if you are there for a hospital visit. And also offers transportation to hospital center if needed. Its only minutes away.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for your inconvenience with parking. We are working on a solution and hope you will see an improvement the next time you come to stay with us. It is always appreciated when a guest mentions our employees and the excellent service they were given. Thank you for your review.

"Ongoing stays"

4
30/07/2016

We choose this hotel each time we visit (frequently) Baltimore. The convenience can't be beat. The shuttle is always available for trips to and from the city. We found the breakfast to be quite good - always hot, always available. Good Place!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your review AND your continued patronage. It means a lot to us.

"Disappointing to say the least."

2
29/07/2016

When I called for reservations a man named Moudi was hussling for his side job to pick us up from the airport. I accepted. But, I thought a bit unprofessional. He charged $45.00 for a 15 minute drive. My bad. I should have Ubered it. Upon our arrrival we found the front desk people to be very kind and helpful. Then we checked into our dirty rooms. The housekeepers must not know how to dust. (we let that go) The next morning we took the shuttle to down town Baltimore. We asked if she sould drop us off at Penn Station. She said that they don't go that far but, if we showed her a little extra appreciation she could. I said, okay, how much appreciation. Then she said that she couldn't this time as she had to get to her next drop off. But, normally she would. The next day after our 5 night stay there we discoved the housekeeper didn't give us anymore coffee or toilet paper. I guess she got mad when we complained because the next day she didn't clean our rooms. Nothing! No new towels, our beds were not made, NO NOTHING! Complained again. The next night my air conditioner went out. I had to sleep in the heat. It was over 100 outside. I let the front desk know and asked if someone could please fix it before we came back that night. NOPE! It was hot in my room. Called the front desk again. They sent a young man up to fix it. So, I got to sit in a hot room for awhile. Then my friend slipped and fell in her shower. We asked for a rubbermaid bath mat for both our tubs. They said they would bring one right up. We called again.The front desk person said they don't have them. We showed the front desk manager her elbow and how bad it was. My friend was bleeding bad. Her entire arm is bruised and her elbow cut wide open. (thank goodness I brought bandaids) The front desk manager said it is not a Best Western requirement. The last an final night was icing on the cake. The housekeeper took the top sheet and blanket off the bed but didn't put new fresh bedding. She just left a fitted sheet on the bed. REALLY!!! We had to call twice for bedding so that we could make her bed. All in all this was a very disppointing stay. When we went to check out we asked to speak to the Hotel Manager. They sent out the Front Desk Manager instead. We explained everything to her. I told her that we should get some kind of credit on our bill. She left and came back about 20 minutes later. She gave us 50% off one night for one room. We had 2 rooms for 4 nights and 1 rooms for one night. So, she only gave us about $58.00 off of a $1,200.00 stay. We left feeling as if we were not a valued customer or guest. No one really cared. They are just in it for the money. I can tell that by the way they have old towels in their rooms. You could almost see right through them.The beds are old too.

"If this were a home, I would call it a fixer-upper"

2
28/07/2016

If my room is like every other room in this place I would say it's completely disgusting. But I can't say that, because my coworker got a room and it was a little bit nicer. The furniture is chipped broken and dirty, and ripped, there are stains on the wall. The closet door is missing and replaced with a drape. The shelf in the closet contained a dirty tissue. The bathroom was very clean and very modern but it does not have a fan. They are very close to everything you want to get to, they offer a very nice free breakfast, and the restaurant in the hotel is a decent alternative to going out for dinner, and these nice to have amenities is probably why I didn't give it one star. If you were coming here I highly recommend asking for a city view room, as the other rooms view the low income projects just behind the building. They do offer shuttle service is too many locations, although the drivers leave something to be desired.

"Park and Cruise Choice"

3
26/07/2016

We chose this hotel because it was described as having "park and cruise" but when we arrived, we were told that the internet p[rice did not include parking and another $50 or so would be added to allow for 7 days parking. this was true even tho we had also arranged for another days stay after our return from the cruise. the parking facility was just a big open air lot so it wasn't like any special parking protection was afforded for the price. We found the main desk staff a bit apathetic and dense, and it took some time to get anything done. On the bright side the restaurant in the hotel was excellent with a nice buffet and helpful staff for breakfast and dinner. . The hotel is not in a particularly nice neighborhood and the view out our window was of the backyards of seedy row houses. I have to add, though that the staff of the shuttle service from the hotel to the pier was excellent and that made up for a lot of minor shortcomings in the hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the confusion. Our "Park N' Cruise" package is a package that needs to be reserved in advance (either call the hotel directly or go to our website) so we are able to make arrangements for your shuttle service to/from the port. The package does include parking for the duration of the cruise and we give the guests parking tags so their car is secured and will not be towed. Our parking lot is reserved for hotel guests and cars without tags could possibly be towed. I'm sorry our Front Desk staff did not offer the level of service you deserve, but happy to hear you were pleased with the dinner and your cruise shuttle service. We hope you will consider staying with us again the next time you are cruising out of Baltimore. Thank you for your review.

"Great Hotel!"

5
25/07/2016

We stayed at this Hotel the night before our Cruise and it was very nice, clean...friendly staff...they offered free parking for our car while we were on the Cruise and arranged for a shuttle service to and from the ship!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package. We hope to see you again the next time you are cruising out of Baltimore.

"Refuge in the Inner City of Baltimore"

5
25/07/2016

This is an amazing discovery in that the grounds of this Best Western offer quiet and tranquility, while being located a short distance from the industrial port. Despite its location directly across the street from a truck stop, it is very safe as the hotel maintains security with roving patrols. This facility also includes a pool, hot tub, in-hotel bar and restaurant, and guest laundry. Staying here is great experience in so many ways. Many thanks to a professional and friendly Front Desk and Housekeeping Staff!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate you choosing the Best Western Plus as your "refuge" during your visit to Baltimore. Thank you for taking the time to share your experience on TripAdvisor.

"Clean and comfortable "

4
25/07/2016

We stopped for one night reserved on a road trip . Because I paid through a third party ahead of time , the person at the desk refused to give me my AAA discount . Hint don't pay upfront. Basically they said if you had booked through us then we would give you the discount . However , once we got through that hurdle the rest was smooth. Staff was courteous , rooms were large and clean and there is a continental breakfast that is very nice. They also have a comedy club, small shop etc . Room service is available as well. All in all we would return. Great stay and affordable . Recommend .

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry our Front Desk agent was unable to extend the AAA discount. As you pointed out in your review, your reservation was made through a third party and your rate was already discounted. It's nice to hear that the rest of your stay made up for the confusion at check-in. Thank you for sharing your experience on TripAdvisor.

"PLEASE UPDATE, STAFF VERY COUTEOUS"

2
24/07/2016

The check in and check out went very well. The HOTEL DESPERATELY NEEDS SOME PHYSICAL UPDATING. The Breakfast was good but needed some fresh local produce added like watermelons ect. The dining area needs updated decore.

"hotel stay"

5
17/07/2016

The staff was very caring and helpful with us. Our room was very clean, Breakfast was great. I would recommend this hotel if you are going in that area. Well Worth it. No matter what we needed they helped us. I became very ill and they did everything they could to help me get comfortable even putting me in a bigger room. The fitness room is just the right size and it is very close to everything (John Hopkins, Conference Center, Inner Harbor and several sight seeing places) you won't be disappointed.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We work hand-in-hand with Johns Hopkins and do our best to to ensure excellent customer service. Thank you for sharing your experience with us on TripAdvisor.

"Not totally perfect - but what is?"

4
14/07/2016

We are still here at the hotel for a week long stay. As most people know, there is no absolutely perfect hotel. So..I'll state what we liked and then I'll state what we were disappointed in: Pros - 1). This hotel has super comfortable beds! We have slept here 4 nights so far and have found it very comfortable. 2). Love the recliner in the room! 3). One perk we didn't know a thing about but is something that is really great for us is the free shuttle service to 5 different spots: inner harbor at pier 5, Mercy Medical Center, Convention center, John Hopkins Hospital and the University of MD. The van leaves the hotel on the hour starting at 7:00 a.m. and ending at 10:00 p.m. Pick ups are on the half hour with the last one at 10:30 p.m. What a great perk this was for us!!! 4). Breakfasts were good, with enough variety to have something different just about every day if you wanted to. 5). Wifi was good, with only short lags in the evenings. 6). Front desk clerks were ABSOLUTE dolls. Helpful in every way and always smiling. 7). Room fridges are super cold! Nice clean microwaves too. Cons: 1). One huge disappointment is when I asked for the ADA accessible kit for the hard of hearing. They said they don't offer that. I told them I was surprised as it's an ADA law and that ALL hotels must have them. I explained it may not be asked for often so it might be hidden under a cupboard and covered with dust, but I was sure they had one. They told them they would ask the manager when he came in. I never heard anything back. This is something the hotel really needs some education on. It's definitely a first for me and I travel a lot! 2). The a/c unit makes a loud airplane-like noise every time it kicks in. They have units under the windows, not the vents on wall. Even with a hearing loss, it was enough to startle me whenever it turned on (which was often). 3). We were informed the a/c units in the halls were not working properly and it was being worked on. The halls were pretty warm. When we arrived, the hallway smelled skunky but either I'm used to it now or the smell has gone away. 4). The tub. I'm not sure how to describe this tub! LOL. I've never seen a tub like this before. The bottom of the tub is shaped more like a boat. It dips down in the middle. During showers, you must stand with your feet a bit apart to balance because you can't stand in the middle of the V. For baths, you better use a towel on the bottom because the texture of the tub is much like sandpaper. Your tushy will definitely hurt if you sit on this. Out of the hotel's control - there is nothing to do right near the hotel. It's across the street from a truck stop but mostly in a residential (blue color maybe) area. There is a McDonalds at the other end of the parking lot. There is a restaurants in the hotel also. So....there's the good and the bad for us. Would we stay here again? Maybe. Is this time absolutely terrible? No, not at all.

"Park and cruise combo worked very well!"

4
12/07/2016

Checked in and the first room they gave us (non smoking) smelt of smoke. Went to front desk and the next 3 rooms also smelt of smoke. Finally got a room that was ok. Front desk staff were very good and happy to assist so cant complain. Breakfast was fine. Would stay again for one night if i ever cruise out of Baltimore.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm glad to hear our Front Desk staff was able to find accommodations with which you were satisfied. I apologize for any inconvenience. We look forward to seeing you again the next time you cruise out of Baltimore.

"Excellent hotel to stay out while cruising"

5
11/07/2016

We chose the Best Western in Baltimore because of its close proximity to the cruise line terminals. Best Western also provided transportation to and from the cruise line. We were also able to leave our car in the Best Western parking lot for the entire week we were away without any charge. A great perk when you consider the cruise lines charge at least $15 per day/night for parking. Limo service was on time and very efficient. Will definitely stay again!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for touting the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you are cruising out of Baltimore.

"Park and Cruise"

5
09/07/2016

This was well worth every single penny!! We originally thought about driving to Baltimore the morning of the cruise because we live so close, but then we found out about this place that offers Park and Cruise! For the price we would of paid for parking at the port this was certainly a bargain!! I t was less stressful on us and we were able to enjoy a beautiful night in Baltimore! Thank you BEST WESTERN!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
No, thank you Christopher for choosing the Best Western Plus. We value your business and appreciate you sharing the benefits of our "Park N' Cruise" package on TripAdvisor.

"Great stay"

5
08/07/2016

Great room, service was nice. Beds were so comfortable, and rooms were very clean. Very close to downtown. Had a lovely family vacation. Would stay here next time I visit the. The staff were also very helpful and nice.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I am so glad you had a wonderful family vacation and that you plan to stay with us the next time you visit Baltimore. Thank you for your review.

"Very friendly staff."

4
04/07/2016

Hotel was very clean. Still don't understand the idea of the tiny pillows for the beds. Bed was very comfortable. Shuttle service is great and right on time, Luggage carts seemed to be in short supply at checkout. Overall, a very positive experience. Would definitely stay again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "friendly staff" appreciates the recognition for excellent service. We will be remodeling all of the sleeping rooms in late summer and I'm sure you'll see an improvement in the pillows. Thank you for you review.

"Great large hotel close to inner harbor."

5
03/07/2016

This is a lovely hotel, I would return here again no problem. Check in was problem free, the guy on reception said he gave us a room at rear of hotel. room was lovely with good Wi-Fi too which kept us happy. Free breakfast in morning with voucher you get at check in. Lots of choice, and clean seating area too. Only a short drive from here towards harbour which is beautiful. I didn't realise Baltimore was so nice, we only stayed 1 night. I will return for another stay soon.

"So much to do and see in Baltimore!"

5
01/07/2016

Stayed for one night at the end of May, and wished we,d stayed longer as there was so much to do and see in Baltimore! The hotel was easy to access off the I95, the reception staff were excellent,they were courteous,helpful and very informative,especially Tashak! Breakfast was good with plenty of choice, our room was clean and the bed was really comfortable which made for a good night sleep.We took advantage of the free shuttle to Baltimore,s inner harbor, Kevin our driver was great and we were dropped off and picked up on time. Baltimore

"Worked Great for Cruise Hotel"

4
28/06/2016

The hotel is very convenient as a cruise hotel. Parking was ample and included in the charge for the package we purchased. For context, parking at the dock is $15 / day. Also included was shuttle service to and from the port, which I believe would be about $10 / person (likely each way). A light (typical hotel) breakfast and Wifi were also included. We checked in very late (around midnight), and I could tell, as the reservation desk employees were speaking to each other in Egyptian, that something wasn't right. We had booked a queen double, non-smoking, and there were no more available. The employees worked it out to give us an upgrade to a small suite, which worked great for our family of four, for the same charge. This was accomplished without hassle. I would stay here again for sure. It worked out great for us.

"Great Stay at Best Western Plus Hotel & Conference CTR Baltimore"

5
28/06/2016

Stayed at the Best Western Plus Hotel and Conference Center in Baltimore before our cruise from the harbor and it was definitely a great decision. Would highly recommend this hotel. The staff was great, the hotel was very clean and the free breakfast was very good. The connection to the cruise harbor was so convenient.

"Just poor..."

2
25/06/2016

Hotel looks a bit old. The room smelled of a nasty odor blocker. Sheets was nasty, blanket has hair in it. Lotion under the bed. The room was not cleaned in my opinion. The pool looks dirty and wouldn't want to swim in it. I will not stay again.

"Customer friendly Service"

4
24/06/2016

Trip was taken for easy access to hospital through the hotels great shuttle service. Normally the shuttle starts at 7:00 AM, but the arranged a shuttle at 5:00 AM for surgery. The staff was extremely helpful. The breakfast included numerous tasty choices. The swimming pool really was nice and warm. The hot tub was small but very nice.

"Hotel"

5
22/06/2016

Have stayed at this hotel for three consecutive weeks. Staff very helpful and courteous. Rooms clean. Dining room service and staff very friendly and courteous. Shuttle service is free tomorrow hotel for guests too hospitals and harbor. The only downside is the elevators and some hallways aren't as clean as the rooms . Really no complaints . Special rates for families of hospital patients.

"Work"

5
22/06/2016

I love the hotel, room was really nice. The hotel restaurant was amazing the food is really good and the staff was wonderful.check in was easy.parking good. They have a store and they have a shop in the front lobby that has chocolate covered strawberries oh my they are good.

"good clean motel"

4
20/06/2016

this is a old, but it is a nice,clean, and at a better price than most around. it is walking distant from the underground, and the have a shuttle, not sure where all they go, but you can call and find out. ther are a lot of eating places around, and i would advise you to eat out, their breakfast is not to great. parking is free and you will get a good night sleep.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We hope you will visit again the next time you are in Baltimore.

"Banquet and Catering Director is the BEST!"

4
19/06/2016

I conducted a public seminar on Thursday, June 16th at the BW Plus Conference Ctr. The banquet and catering director made sure I had everything in my meeting room and especially accommodating for me. She put a tub of bottled water in ice and added a bottle of sparkling Perrier. Theresa is the banquet and catering manager and she excels in providing exceptional customer service! Thank you Theresa!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is always nice to see a positive review that mentions one of our hard working staff members like Theresa. We appreciate you taking the time to share your experience on TripAdvsor.

"Horrible Stay"

1
17/06/2016

When I arrive and went into my room it smelled like someone had been smoking cigarettes and marijuana. so I was moved to another room that the toilet didn't flush, water that was turned off and we weren't made aware off it until an hour and half later. They offer or suggested that would make us comfortable with no water for four (4) hours. I couldn't take a shower, brush my teeth or flush the toilet that was already broken.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I would like to apologize for the inconvenience of not having water for several hours and I will follow up with our Front Desk Manager to see why you were not informed of this at check-in. The cause of the problem was corrected and water was returned as quickly as possible. Thank you for choosing the Best Western Plus and thank you for your review.

"Perfect Baltimore Cruiseport Experience"

4
12/06/2016

This hotel property is a great option for those cruising out of Baltimore. Call the hotel directly and ask for their cruise package. This will allow you to park your vehicle on the property for the duration of your cruise. They will shuttle you to and from the Baltimore cruise port. A nice complimentary hot breakfast is also included with your package.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your positive comments concerning our "Park N' Cruise" package. We hope to see you again...soon!

"Convenient when you're cruising out of Baltimore"

3
11/06/2016

We were looking to spend one night in Baltimore in anticipation of a cruise that left early on a Saturday morning. Let's just say we booked this hotel because it offered a free parking package and shuttle transportation to and from the Port of Baltimore when Cruising. That was a great option. It saved us money on parking at the dock. However, when part of our cruising party checked into their room about 10:30 at night there was already someone in their bed! After many surprised screams and a quick slam of the door the problem was rectified and apologies were made. Didn't make me feel unsafe, but glad I wasn't staying by myself.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I would like to sincerely apologize for the mix-up with the room. I'm glad to hear it was rectified immediately. Thank you for your review and we hope to see you again the next time you are cruising out of Baltimore.

"Red Sox Trip 5/31/2016 and 6/1/2016 and 6/2/2016"

5
08/06/2016

Melrose who does group sales is awesome and very accommodating!!! The restaurant for breakfast was incredible. The service was amazing. We brought a group I and had exceptional service. Can't wait to book again for the third year.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your very kind review recognizing Melrose, our breakfast and our service. We look forward to seeing your group again when the Red Sox are in town.

"If you are booked in for a cruise then read on!!"

4
07/06/2016

Lots of other reviews regarding the accommodation. We only had the one night stay as we were joining a cruise ship at South Locust terminal. We, as Brits were perfectly happy with the service provided at this place. I have seen some reviews which state that the breakfast was poor. We were perfectly happy and we have seen quite a few different offerings over the years. The point of our review is that if you are going to the cruise terminal and you have booked here, you will probably arrive by cab. Cost as of this week would be 45 dollars as there is a toll that you must pay for to get to the Best Western. If you book accommodation nearer to the Inner Harbour you do not have to cross the toll road which should save 4 dollars. The Best Western also advertises a free shuttle service to and from their premises to the ferry port. It is only free when you book the whole package deal and not like us, when we booked through expedia direct for one night. In our case we had to pay 20 dollars for the return journey. Bear this in mind as, if you are flying back the same day as you dock, there is no point in going back to the Best Western as you will then have to pay the toll again to come back towards the airport . Pointless really. We caught a cab from the ferry terminal and spent the day at the Inner Harbor where there is plenty to do. It cost 10 dollars (and no toll). From there it takes about 20 minutes to get back to the airport (BWI) by cab.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the misunderstanding with our "Park N' Cruise" package which includes transportation to/from the Cruise terminal. As you booked through a third party company and just booked your room, this transportation was not included. Our free hotel shuttle does take our guests to the Inner Harbor in Baltimore, but we do not have the license to take guests to the Cruise terminal. We have contracted with KD Elite Transportation to transport guests to/from the Cruise terminal. Thank you for choosing the Best Western Plus in Baltimore.

"b-more"

3
06/06/2016

Decent hotel but in a trucking area but it was fair. Not as close to the harbor as billed but the shuttle took us to ad from. One shuttle driver had a terrible attitude and was very impatient with the patrons as well as reckless driving.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry for any confusion concerning our location, but it's good to know that our shuttle service was able to accommodate your needs. Thank you for your review.

"Great stay for a Camden Yards visit"

4
05/06/2016

My husband and I stayed here because we had tickets to a Red Sox/Orioles baseball game on Memorial Day. Our room was on the 12th floor which was nice and quiet. The staff is extremely friendly and helpful. The hotel also provides a free shuttle to various places throughout Baltimore including Johns Hopkins Hospital, the Inner Harbor and the Convention Center across the street from Camden Yards. We were very happy at this hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "extremely friendly and helpful" staff appreciate the recognition. Thank you for pointing out our complimentary scheduled shuttle and thank you for your review.

"Good Johns Hopkins Hotel"

4
31/05/2016

My husband has to visit Johns Hopkins periodically and we were tired of the rates and having to pay for parking in the Inner Harbor area. We were pleasantly surprised with this hotel. While his appointments were too early to take advantage of the complimentary shuttle, the drive to the hospital is very easy - only two turns! They also have a "Johns Hopkins" floor and a room set up for patients and their families to use. Everyone from the front desk to housekeeping to the Tradewinds Restaurant were very nice and courteous. The Restaurant food was very good. The complimentary breakfast was typical for a hotel. They were wonderful in working with us when we weren't sure if we were going to need to stay another night. The rooms were dated, but very clean. While I don't know much about the area, I was not frightened when I arrived late at the hotel and felt safe while I was in the hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. Whether it be for a visit to Johns Hopkins or coming to Baltimore for a leisure trip, we look forward to your next visit.

"Weary Traveler"

4
30/05/2016

After a long day of driving from Savannah, Georgia, it was nice to know that Best Western, Baltimore was on the other end of my trip. The hotel was easy to find, as it is off of I-95, however, do not use navigation to maneuver around the Baltimore area. After clearing Washington, DC, navigation took me in a full circle around Prince George County, and almost into Charles County. Arriving at the hotel, check in was a snap, and I requested directions to Jimmy's Famous Seafood(best in Maryland). Five minutes from the hotel. The room was clean, however, it does need updating. The furniture was a little beat up, and the bathroom wasn't the best. Best Western is always an economical stay, and always clean. I will recommend this hotel for anyone visiting the area, if you're looking for clean and economical.

"Near it all and service is tops"

4
28/05/2016

From the smiling faces and eager to please service you cannot go wrong staying here. We travel to Baltimore very often for our visits to Johns Hopkins. From the reservation to Omar at the front desk, Naem taking us up to our rooms and everything in between we have not been disappointed. Our Hopkins rate allows us to stay at this city hotel near everything. While the beds could be more comfortable we do not have a complaint. The breakfast is good for your hotel 'free' offering and the restaurant while 'hotel food' has a few shining spots. The steak can't be beat and the waitress who doubles as a bartender makes a great martini. All in all we have stayed at this property many times and their service and overall quality allows us to come back to an oasis after a day of medical drama.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I am happy to hear that Omar and Naem provided you with excellent customer service and that Ivana, besides being a wonderful waitress, made you a "great martini". Thank you for choosing the Best Western and thank you for your very review.

"Hospital visit"

4
27/05/2016

I'm very impressed with Linda Tucker in maid services Ivona in Trail winds Restaurant Kevin the shuttle driver!!! These 3 went above and beyond to make our stay comfortable and enjoyable. We stayed because we had a Johns Hopkins Hospital appointment. Best Western has a SMOKING FLOOR (8). The swimming pool, hot tub, gym and other services are so awesome. The hotel even has a discount for people going to the hospitals. Our room was very clean. We asked for extra blankets and towels and they were immediately brought to us. The shuttle ride to the hospital was amazing. Kevin was a very conscientious driver. Our pick up shuttle for return was a different driver who bounced us all over Baltimore, weaving & honking, in and out of crazy traffic! But, I can't complain because I don't think I could've driven in that traffic!!! So, we didn't die and I'm happy! (The picture is the view from our 8th floor room.)

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our hard working staff members appreciate you taking the time to mention them in your review. I apologize for your return driver and will bring this to the attention of his supervisor. Thank you for choosing the Best Western Plus in Baltimore!

"Fine Overall"

4
27/05/2016

We were cruising out of Baltimore on Carnival for May 15th. We stayed overnight at the Hotel since they had a very reasonable "Bundle" package for cruisers. The price is well worth it, include parking for our new pickup for 7 days. The Hotel is very clean inside and out, although the neighborhood is less than desirable, which really isn't their fault. The staff is very friendly and very efficient. We had a "truly" non-smoking room on the 10th floor. Our view - was the ghetto - literally, and the port a distance away. This is the ONLY reason I gave 4 stars. The room was spacious and clean. We had a complimentary breakfast the next morning at Tradewinds Restaurant and is wasn't too bad at all. You can make your own waffles! The Hotel provides transportation to the Baltimore Port through KD Transportation. There were many other guests heading to the port with us so we met a lot of nice people and shared cruise stories. The entire process was very efficient. Upon return from our cruise, KD Transportation was right there waiting for us to take us back to the hotel for our truck. I will definitely book with them again!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing the benefits of our "Park N' Cruise" package. We look forward to seeing you again the next time you cruise out of Baltimore.

"easy freeway access"

3
25/05/2016

The neighborhood is sketchy, but the hotel has taken steps to manage the security in the parking area. Staff is friendly, rooms are clean, though the hotel shows some wear on the carpets and furniture. bathroom in our rooms was updated, but the room was not. breakfast buffet is limited in choices, but well maintained. did not try the restaurant. Get a room on the 12th floor if you like quietness and the view. the entrance to the hotel is hard to find, as the GPS insisted in coming in the service way at the back.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. Our rooms are scheduled for renovations and we hope you will return to see the changes.

"Needs work"

3
24/05/2016

The place has grown a bit tired over the years. It has a convenient location but really its time to put some money into the place. The rooms could be cleaner stuff is missing in the room. No dish in the microwave carosel. The air handlers are noisey. The restaurant is OK breakfast is nothing special. I would like to see the place improve before I go back.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Please know we have scheduled room renovations for later this year and hope you will return to see the improvements. Thank you for your review.

"Bring your own pillow"

3
20/05/2016

The best thing about this location was the price. I think the pillows were small couch throw pillows with pillow cases on them. The breakfast was subpar at best. I've stayed at many BW and this was by far the worst one. The lobby looked nice but the Wifi sucked bad.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the problems you incurred during your stay. Please know we are in the process of replacing the pillows in the rooms in addition to room renovations which will be starting within the next 90 days. We hope you will consider staying with us again the next time you are in the Baltimore area.

"puckibg up daughter from Loyola"

3
17/05/2016

The Best Western Plus suited my needs. It was clean , but a little tired. It had a restaurant, which I didn't use.....but looked tasty. Free breakfast was super important to me and WiFi too. I would definitely stay there again.

"Nice place"

4
17/05/2016

My daughter and I stayed for a few nights before a cruise. The rooms were clean and them pool and hot tub were small, but nice. The free breakfast was amazing with a very kind staff. I booked on line and didn't get the cruise park/stay special . I will book thru the hotel directly next time. We took the shuttle to the ball park and the driver was a wonderful man who went out of his way to help us. The K and D elite shuttle to the cruise port was super too.

"Top Notch For the Value"

4
16/05/2016

We came to town as our beloved Tigers were playing the O's. What drew us here after our usual hotel was fully booked was the shuttle service. The shuttle driver was very friendly and quite the character, and we were happy to see her upon our return trip after the game as well. The shuttle will drop you off at the Convention Center which is a short distance to Camden Yards, not a hike at all. Our room was well appointed with two queens, nice comfy linens which were clean and crisp. One bed was a bit uncomfortable on the edge and a rotation should solve the issue, so no biggie. Nice sized desk and bigger mini fridge with microwave and coffee maker. Flat TV with remote were nice as well. Clean room, tiled bathroom was clean as well. All in all, a great stay with friendly front desk clerks, good breakfast, though a bit of crowding due to the layout of the serving tables. Our driver though, she was just awesome.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is always appreciated when a guest recognizes one of our employees. I believe Raynell was your shuttle driver that weekend and I'm so glad she provided you with excellent service. Thank you for your review.

"Park and Cruise"

3
16/05/2016

This hotel was very good for the park and cruise package. The staff is very helpful and friendly. Our only compliant was the breakfast......not good at all. My advise is to go out for breakfast. Tried 3 apples, all rotten. Normal scrambled, fake eggs. Miniature muffins, bagels (hard) and Danish. Needs to be stepped up quite a bit. Hostess first day very friendly, second day not friendly.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience. It is only with reviews like yours that we can make the necessary changes to better serve our guests. We appreciate your review and hope to see you again the next time you are cruising out of Baltimore.

"Good service, clean rooms, not so clean common areas"

3
13/05/2016

I went during the first weekend in May. The employees at the front desk were extremely friendly. They were helpful every time I had any questions about the area, getting around, or things with my reservation. There is a free shuttle to the inner harbour which we utilized. The woman driving was definitely a character; she was funny. They provided a password to access free wi-fi, which was helpful. The rooms were very clean. They had a very large 'mini' fridge with a baby freezer on top. They also had a microwave and coffeemaker for use in the room. The bathtub was extremely slippery--my boyfriend and I both slipped in it separately, and he actually fell--and for both of us right after getting in in the morning and just standing, no soap or slippery shampoo, just the bathtub itself somehow. Points docked for common area cleanliness. The free breakfast area had garbage all over tables both days we went to eat (and the first day we were only down there with one other family shortly after it opened), to the point where I picked up a pre-packaged cereal to eat, and someone had eaten it already and put it back and it was left there. Another big issue was the pool area. We tried to have a relaxing break in the little hot tub. That was okay, but when we went to the pool to cool down, it was disgusting. There was oil and grease and all kinds of particles floating on the top of the surface. I was very grossed out. I was glad I got out of the hot tub before the bubbles stopped and didn't see it floating while I was in it. They were also out of towels in the pool area. Overall, I'd say good hotel, good service, but avoid the pool area and go to breakfast before it gets sloppy down there.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the problems with the pool area and the breakfast area. I will share your concerns with the Supervisor of each Department so we are rectify the problem. Thank you for staying with us and thank you for your review.

"Excellent Package"

5
09/05/2016

The park and cruise is an excellent deal. The transportation to he port is included and transportation back to your car. It is great to be able to park your car for a week and not worry about it. We have used this service twice and they are wonderful.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your kind review of our "Park N' Cruise" package. The fact that you have used this package twice speaks volumes and we appreciate it.

"Pleasantly Surprised"

5
06/05/2016

Excellent and friendly service and convenient to downtown Baltimore and very convenient for cruise ships packages. Very good rates especially for patients going to John Hopkins Hospital for medical services.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is wonderful to hear that our staff gave you "excellent and friendly service". We value you as a guest and appreciate your review.

"park stay and cruise"

5
02/05/2016

Friendly hotel people. Excellent service.Clean room for my husband and myself My son and daughter in law with grandson were also guest in a connecting room. The service to Baltimorei Harbor is a positive plus. I cannot say enough good things about KD elite for their service to and from the cruise port. We have done the part stay and cruise package numerous times. Their drivers are the most friendly people in customer service I have ever dealt with other then the staff at Best Western Plus on O'Donnell st. I will be making my first choice Best Western Plus when I travel in the future

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "Park N' Cruise" package has become very popular, thanks to guests like yourself. Thank you for choosing the Best Western Plus and thank you for your review.

"Clean and comfortable."

5
02/05/2016

I would stay here again. Away from all of the hustle and bustle and very convenient as its right alongside of I95. They give you a wifi access code to access the internet. I only wished they had given us a room with a king bed as requested.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry we were not able to accommodate your request for king bedded room, but happy to hear you enjoyed your stay. Thank you for your review.

"Great value on the dollars spent"

5
02/05/2016

I recently stayed at this property and the location is unbeatable. Just off 95 and minutes to downtown. I came to town to visit friends for a birthday party. All the hotels downtown were outrageously priced. Plus the need to pay for parking. This hotel was minutes, literally minutes to downtown. And they had a FREE SHUTTLE that dropped me off and I was able to meet up with my friends and hang out downtown. The rooms were clean and had everything needed. Microwave and fridge. Pretty standard. Overall very comfortable. The front desk staff was very pleasant at check in. Smooth easy process. the shuttle driver Ranell was especially nice and informative about the downtown areas, she even scheduled my return shuttle back to the hotel that had late evening pickup. Saturday evening I went to the comedy factory which is located in the hotel, oh how convenient. The next time I will definitely book the LAUGH AND STAY. Comes with the room night and ticket to the show.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for taking the time to share your very positive experience at the Best Western Plus on TripAdvisor. We look forward to seeing you again the next time you travel into the Baltimore area.

"Not great..."

2
02/05/2016

Price was decent, but the overall quality was not. shuttle to inner harbor needed reservations and I was not informed of this at check in. Sheets on bed were stained/ dirty, which really grossed me out. TV in the room did not work, call to have it serviced and no one ever came. Breakfast the next morning was the best part.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry for the problems you incurred with the shuttle service and the TV. If you could contact me with your room number, I would like to meet with the Executive Housekeeper to address the issues with the stained sheets, as that is very unusual. Thank you for your review.

"hooray for this best western"

4
02/05/2016

i stayed at this best western on april 27 to attend a show at the hippodrome. the hotel is clean and neat and the staff was helpful and friendly. i will return in august and every time i come to baltimore.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
"Hooray" for guests like you that write such nice reviews and choose to stay with us every time they are in Baltimore. Thank you for your review.

"Recommend this hotel"

4
30/04/2016

The staff at this hotel makes our stays here very comfortable and enjoyable. Having to go to Johns Hopkins, it was enjoyable to sit and relax. Everyone was so pleasant and helpful. One of the best features is the shuttle to take you to the hospital and after we came back from there, we would take the shuttle to the Harbor for some fun downtime. The drivers are just as helpful and the hotel staff.

"If you're looking for a descent stay at a reasonable price."

3
28/04/2016

I've been to this hotel quite a few times in the last six months. I'd give it a 3 to 4 stars. It's good, not great. Staff for the most part is very friendly and helpful. Food is descent, kind of slow service. But if you are looking for something clean and reasonable, I'd recommend this hotel.

"This hotel has definitely seen better days..."

2
28/04/2016

I stayed one night while in town for business ad I was visiting a company in the Canton Industrial area and I didn't feel like staying downtown. This was not my first time staying here; I had stayed a year ago but somehow I didn't remember the hotel being so worn. The desk chair had holes and the wooden furniture had splintered from wear. Despite that, I could have overlooked the cosmetic deficiencies but the room just wasn't cleaned well. There seemed to be little hairs everywhere, the toilet had rings from hard water, and the sheets and towels weren't that white. The free breakfast seemed to be adequate as far as free hotel breakfasts go, but all I wanted that morning was tea and the hot water that came out of the urn was brown. The staff was friendly and polite but unfortunately that is not enough to get me to return.

"very convenient!!!!!"

5
28/04/2016

we stayed here twice because of the park and cruise feature. very convenient to just park your car and let them take you to the pier. thye were there waiting for us when we returned. also, they have a shuttle that goes to the inner harbor. they go there every hour and pick up every half hour. a lot of fun at the inner harbor. no worries. breakfast in the morning was perfect. worth it.!!!!

"Conveniently placed 25 minutes from the pier"

4
27/04/2016

My stay was a short one, though it was a battle between staying in the gym, pool, sauna area with a hot bubble mini pool next to the swimming area, and going to see the sights. The continental breakfast isn't half bad, though, not much compared to dinner during restaurant hours. The entrées are divine and service from I believe her name was yulia was excellent, the rest of the staff either were loud, depressing, rude or fake. Front desk staff during the morning were fun and exciting, and the complimentary transportation helped to plan out where we have our fun. This hotel is close to the nightlife fun. So, if you can leave your kids at home, there's much fun to be had with ease to get back to the hotel jumping in an uber or lyft.

"stay and cruise"

4
27/04/2016

This property is showing it's age but the employees make up for it. The in house restaurant was great and being able to leave your car there when you cruise is a big bonus. Would recommend this property.

"Best"

5
25/04/2016

Very comfortable room. Very clean. Great staff. Great breakfast and a great dinner in the restaurant. The chocolate covered strawberries I purchased in the lobby were great. Keep up the great hotel. Good luck!

"Friendly staff, clean comfy rooms"

4
24/04/2016

Everyone was nice and helpful. The free breakfast is a nice treat too...eggs, biscuits/gravy, fruit, bread products... One important observation about the shuttle service. When they say "the hospital is only 10 minutes away", they don't tell you that it will actually take 30-40 minutes due to other stops on the shuttle route. I almost missed my doctor appt., but I was lucky and they still saw me. Finally, the location is right off 95 and very convenient, and there is a McDonalds next door if you need a quick bite.

"Best Western is the Best"

5
24/04/2016

Excellent service, clean room, great food and a wonderful fitness center. Great shuttle service and friendly professional staff. Enjoyed my stay very much and would definitely recommend this hotel to friends and would stay here again if in Baltimore.

"Great pre or post cruise hotel"

5
24/04/2016

We stayed at the hotel for a night before our cruise. I'm a travel agent and had 41 people (24 adults, 17 children) in my group. I had been corresponding with Melrose Gamboa, the manager, regarding our stay. She was very efficient and accommodating. We all drove from Boston and were arriving early, and she made sure our rooms were ready and we were all on the same floor and near each other. She welcomed me and thanked me personally when I arrived. The front desk staff was also very friendly and professional. We had dinner there and the staff was very patient with my group, and the food was very good. Buffet breakfast was included with the rate and there was a good selection. The hotel also provides shuttle service to and from the port through a private company, and has an hourly local shuttle to John Hopkins and the Inner Harbor. There is a rate available that will include parking your car for the length of the cruise, and it was very reasonable. Overall, I would highly recommend this hotel, and it's convenient to I-95.

"Easy and convenient"

4
23/04/2016

We stayed at this hotel for the night before our cruise out of the Maryland Cruise Port. This was our second time doing so. We were on the top floor with a view of the city from our clean, adequate room. Breakfast in the morning was great. And the shuttle service ready and waiting. We were able to leave our car there for the duration of the cruise as part of our package. I would recommend this hotel to anyone who wants to extend their vacation by a day or two.

"Dirty"

2
21/04/2016

We were in town to visit someone at Johns Hopkins. We were running late arriving and I called ahead to let them know we'd be checking in after midnight. The first person to answer the phone put me on hold and after 8 minutes, I hung up. When we arrived, the check-in was fine. The room however was not. I wanted to hang a shirt up in the closet. It looked like it hadn't been cleaned in a long time. There was actual dirt on the shelf. So, I went to place the shirt on the desk chair. There was a desk but no chair! Again, odd. A section of the marble in the bathroom was broken and they replaced it with a piece of paint splattered wood. The tile in the bathroom was broken and for some reason spackled over. The rug in front of the bed was in bad need of replacement. I don't think we'll be going back.

"Great hotel close to port! Very friendly staff."

5
20/04/2016

We have used this hotel twice before a cruise. The shuttle before and after was organized by the hotel. This shuttle service is excellent. Breakfast is included, a nice buffet. The rooms are clean and fairly big. I would stay here again and recommend it.

"Affordable nice stay"

4
19/04/2016

It was the first time my family and I were in Baltimore, so we were a little bit disappointed that the hotel was not in the middle of downtown. However, we were pleasantly surprised when we found out they had a shuttle van service that leaves every hour and goes to many places in the city. It was such a relieve and so convenient not to have my husband driving us around since we had already had a 3 hour drive. They serve buffet breakfast, which was very convenient too. The staff was courteous, and always willing to help. The decoration was okay and we didn't really care much about it since it was clean and organized. I was happy the room had a small refrigerator and a microwave because we have little kids and we always need to have things ready for them. Like I said, it's not located in the very heart of Baltimore, but it was still conveniently located. The only reason why I give them 4 out of 5 is because of the pool and the decoration of the room, but other than that, the service and the convenience the shuttle vans provided were great. We will definitely stay there again.

"Best Western review"

3
19/04/2016

I stay at the hotel for business trip while I am working for a plastic company in the area. The restaurant has good meals for a small place.does have a continual breakfast. There is a lot of People stay there that are going on cruises, work, and going to hospitals. There is one really nice waitress there by name of Angel and a really good chief by the name of Jeremy. Sometimes there seems to be a lot people late at night in the halls making lots of noise.

"the food was good after working all day at fells point pirate festival for the weekend."

5
19/04/2016

we did not have to hunt for a place to eat after working all day. the place is clean and people are very accomodating. the breakfast is great to start your day off. check in and out is easy. plenty of parking available

"business stay"

3
19/04/2016

My room was on the 11th floor this time. I've been on several and really they are all the same except for the 8th floor which is all smoking rooms. I stay here frequently for business. The exercise room is adequate and the hotel is clean. The breakfast is average and the staff is usually helpful. I've never used the pool so cant really comment on that. My biggest complaint is that the furniture is old, many of the desk chairs are so broken down as to be very uncomfortable.

"good location and facilities"

4
19/04/2016

Location is right off the I-95. The included breakfast is good, with eggs, sausage, pancakes, waffles, cereals and pastries. Rooms are reasonable size, but the furniture is a bit worn. Restaurant was adequate, but the food is only fair. Nice pool and fitness center.

"Happy in Balto!"

4
17/04/2016

My husband & I were picking up our son after he spent a year in Afghanistan....needless to say we were happy & relieved. The hotel provided breakfast, which was good. We also ate in the restaurant, which was very good. We think the beds could be updated....other than it was centrally located & we had great service!!

"Stay Before Cruise"

5
17/04/2016

My husband and I drove down from Phila. PA and did a cruise package at Best Western before our 8 day cruise to the Caribbean. We were very satisfied with our one night stay that included free parking during the cruise, a continental breakfast the next morning and free shuttle to and from the Baltimore cruise port. Our room was neat and clean and we had a nice view overlooking the city of Baltimore from the 9th floor.

"This is the 2nd time staying at the Best Western and we will be back again."

5
15/04/2016

It is very easy to get to by car. They have a wonderful restaurant for dinner. Breakfast is fabulous and best of all they have transportation to the cruise ship and let you park your car. The staff are also very helpful.

"A Reasonable Price and Great Downtown Shuttle Service"

4
14/04/2016

We booked here as parking rates at downtown hotels are very high and parking is included here. The hotel provides a free shuttle service to John Hopkins Hospitals and the Inner Harbor Tourist area (Aquarium, Camden Yards, B&O RR Museum). It also has a free breakfast and the same room is a restaurant in the evenings; prices are moderate for meals and a good menu selection. The room was fine... comfortable beds and clean. Free Wi-Fi too! All in all, good value for a moderate price.

"Friendly front desk"

4
14/04/2016

I found the people at the front desk very friendly and happy to answer any questions. My husband had a procedure that next day at Johns Hopkins. While the hotel is on the older side, I could see where they are making updates. Breakfast very nice. Would definitely stay there again.

"Good restaurant"

5
14/04/2016

Great location, free parking/Wifi and close to shops, Gym and old Baltimore downtown. I do recommend to all, it is close to Aquarium, and they have travel agent. There is comedy club with great program.

"Decent place, nice staff"

4
14/04/2016

Was in Baltimore to visit a friend at Johns Hopkins, like that the hotel has a Johns Hopkins suite as a place to sit and visit with friends during the day. Also like the free parking, although a couple of nights we had to park in the North 40. Hotel was clean but pretty out dated. It's time for a face-lift. People are nice and accommodating and the free buffet breakfast is decent. I would stay there again.

"Awful......stay far away"

1
13/04/2016

Our family of 4 spent one night here and couldn't get out fast enough. This hotel needs a major renovation! Our first room had a desk chair with the back ripped from top to bottom with stuffing hanging out! The desk had more chips and gouges than desk and the arm chair was disgusting. Asked for a second room and pretty much the same except the desk chair was in one piece. The carpet was filthy with globs of stuff stuck to it......wouldn't let my kids walk barefoot! We slept in our clothes, cancelled the second night and left as soon as we could. Did I mention the pool was cloudy and the pool ceilings had black mold? Wish I could make this stuff up.......spend your hard earned money elsewhere!

"service good as usual"

4
13/04/2016

Whenever we cruise we stay at this hotel. The stay (park) and cruise package is excellent. The shuttle service is very good, getting better organized with each stay. They have free shuttle service to the Inner Harbor also. The dinner buffet and breakfast buffet did not seem to be up to the regular offerings but what was offered tasted good. Parking for the cruise is now in the back but there did not seem to be any problems. They have security and cameras. We were very happy and always come to this hotel when in the area.

"Welcoming Hotel"

4
12/04/2016

My husband goes to Johns Hopkins every year for transplant check-up. We stay here every time. Plenty of parking and always attentive to special needs. Convenient to hospitals and attractions at a great price.

"Very accommodating"

5
11/04/2016

We stayed at the Best Western the night before our cruise which included parking and transfers to the port. The ship came in several hours late due to a mechanical problem. Not only did the hotel let us check out late, but also provided a place for all of us who were on the cruise a place to wait until we could be transported to the port. They also provided us with water,coffee and tea.

"A Phenomenal Value"

5
10/04/2016

This Best Western near the Cruise Port in Baltimore treats their patrons with dignity. Our one night pre cruise stay included a very clean and comfortable room, breakfast, a free shuttle to the Inner Harbor and a free shuttle to the cruise port, plus free parking for the duration of the cruise. Our ship was late docking and our departure was delayed 8 hours. The Best Western staff was most generous and gracious hosting about 100 guests stranded at their hotel. This was our second visit and it will not be our last. Thank you.

"Appreciated in Baltimore"

5
09/04/2016

Visiting Baltimore for Johns Hopkins surgery scheduled later this month. Accommodations for JH patients was superb. Shuttle is handy, although I had to be at JH by 6:30 for blood and scan tests. We had to drive over, but received instructions from the front desk to get us there quickly. Dinner in room the evening before was much appreciated as we had a long drive from Illinois to Maryland.

"Business trip"

3
08/04/2016

The room was clean the amenities could have been better. The safe never did work,even after a couple complaints. We tried two different telephones with limited success. Business takes me to a lot of different destinations. This wasn't my worst experience,but it wasn't great either. The only saving grace was the evening meal. Our server, Angel,was fantastic. She made a rough day at the plant a whole lot better. Friendly, courteous, and professional. Ill miss her charm and positive attitude. Combined with Jeremy in the kitchen, they make a winning combination. Breakfast on the other hand needs some work. You need to do some research as to what other large chain motels are doing for their patrons. Overall the quality was poor. The exceptions were the hash and sausage gravy. Otherwise pretty sad. Not the best way to start a long day of work.

"Enjoyed my stay!"

4
06/04/2016

Room was nice and clean and the small issue we did have was fixed immediately upon letting the front desk know. Pool environment was pleasant, though there were minor issues with other guests not following the rules which made one evening not as enjoyable. Shuttle service was nice being free although we were overbooked on the shuttle out and we had to sit with one of our children in our lap and the return trip was a little bumpier due to fast driving and the driver using the phone. Jacuzzi tubs can be a little slippery as when attempting to take a shower both adults and children fell in tub. The housekeeping staff was super nice and took care with providing clean towels, washcloths, and fixing the beds for us. They were even nice enough to set up my kids toys on display for them when we returned to the room, which added a nice touch after a long day sightseeing. Overall though it was a very pleasant stay and look forward to a return trip.

"Shuttle Service Poor"

3
03/04/2016

Front Desk staff professional but not as friendly as lots of places I have stayed. Rooms very clean. Beautiful view of Baltimore from the room. Worst part was the shuttle service to Johns Hopkins. The driver was excellent the scheduling is the issue. I was told the shuttle picked up on the 1/2 hour before leaving hotel. I called at 1pm for a 1:30 pick-up and was told I would be scheduled on the 3:30 pick-up. I had just had chemo and the wait in the hospital lobby was not very much fun. If you pick up on the 1/2 hour you should make sure that happens. No Excuses.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I would like to apologize for the confusion with your shuttle service. It is true that our shuttle picks up on the half-hour, but our seating is limited to 12 people and we can't always guarantee availability for the time our guests want to be picked up. Thank you for your review.

"Enjoyed my stay"

5
31/03/2016

I really enjoyed my stay at this Best Western. The amenities are very good-(e.g. hotel shuttle to the Inner Harbor, free breakfast) It's location is very convenient to I-95 and not far from the Harbor. The staff are friendly and helpful. I would definitely recommend staying here!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your TripAdvisor review and your recommendation. We're glad you enjoyed your stay and look forward to seeing you again the next time you are in Baltimore.

"Great park, stay & cruise package!"

3
29/03/2016

We stayed here for 1 night before leaving on a 2 week cruise. We used their park, stay and cruise package which included free parking for the 2 weeks as well as free shuttle bus to and from the cruise terminal. This was a very good value for the price (around $150). Check in was quick and the front desk staff were very friendly and efficient. The hotel is an older one and shows its age a little, but it's great for a night or two. They have free Wi-Fi which worked well. Our room was pleasant and spacious enough. The bed was comfortable. Some people were complaining on Trip Advisor recently about bed bugs so we made sure to check the sheets and mattress. Nothing. No bed bugs or visible bites following our stay. The bathroom and shower were fine. Breakfast is included in your stay and was fine. The shuttle service was provided by KD Elite and was great. On departure you may have to wait in the lobby for a while as they had 3 or 4 vehicles going back and forth, making the 10 minute drive to the cruise port. There were probably 60 people waiting for the shuttles but KD Elite was organized. You will not miss your ship. The drivers were friendly and hard working (loading all that luggage!). They started the shuttles at 10AM, I think we got to the cruise terminal around 11:30. Then we just ended up waiting in the terminal for a couple of hours until the boarding began around 1:30. Picking up the shuttle after the cruise was easy and then boom...vacation over!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry your vacation is over, but glad you were able to take advantage of our "Park N' Cruise" package. We understand the rooms are "older" and wanted to let you know we are planning renovations beginning this summer. Thank you for taking the time to share your experience on TripAdvisor.

"Family"

5
28/03/2016

We requested an early check in and Melrose provided that for us. She was helpful during our stay and advised us of the shuttle availability. Our room was clean and well attended by a young woman whose name I am not sure of , it could be Sari, she was exceptional. Our room was a handicap room only problem with it is the fact that 2 beds are in there and it would be hard for someone with a wheelchair to maneuver. Other than that we thoroughly enjoyed our stay. Oh Breakfast was the best.... very good selection to choose from. no complaints there either. If we need to stay in a hotel again in Balt, it will be this one.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I am very glad to hear that Melrose provided you with excellent customer service. We will look into the configuration of the accessible rooms and hope to see you again.

"HOTEL IS OK BUT AVOID RESTAURANT FOR DINNER."

4
28/03/2016

We used this hotel as they offered free breakfast, cruise port shuttle and you could leave the car for the period you were away. The hotel itself is very large and was very acceptable. The parking lot where the car was left was well light. The room was comfortable and the morning breakfast was not too bad. Although we had read on Trip Advisor the Restaurant for Dinner was not great after a long drive we did not want to go out. Big mistake. The wait staff were very confused over who should be waiting on what tables. In fact all three came to our table for one reason or another. The wait between ordering the food and it arriving was at least 30 to 40 minutes although the restaurant was not busy. The food was mediocre to say the least. Again not a bad place to stay and they offer a lot but go out for dinner.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your review. I'm sorry that Tradewinds Restaurant did not meet your expectation and we will certainly address your issues with the Restaurant manager. We hope to see you again the next time you are cruising out of Baltimore.

"Friendly staff"

4
26/03/2016

We chose for location to events we needed to attend in area. Met that need very well. We were pleasantly surprised with the hotel amenities and especially the staff. Room was clean, but worn. Front desk most helpful.

"Best Western best stay!"

4
23/03/2016

Best stay after 2 days road trip from Florida, hotel is off i95. Ms Campbell the front desk manager and the Hispanic Securrity guy helped my wife all week plus the shuttle drivers are very humble. The shuttle goes everywhere, maybe late sometime but we understand the traffic in the city. Baltimore is a busy city I didn't expect to see much traffic. Our room was clean well maintained and i love the shower, plenty of hot water no wait time not like the Sheraton city center you wait for 10 minutes. Great staff, definitely will be back. Thank you best best western.

"Pretty Good Stay...Comedy Club, Port of Baltimore Convenient"

4
21/03/2016

Very comfortable room though the dresser, tables and arm chair were worn/old. The room had coffee maker, fridge and microwave. Stayed for a girl's weekend, went to the comedy show held in the ballroom - which is old and worn also. Still, I had a good time, the bed was comfortable, the room was clean and I enjoyed the comedy show with half price tickets. I had breakfast the next day (included) and the host was very patient even though people were bombarding her with questions/requests. I noticed lots of people cruising from Port of Baltimore being shuttled to port. I'd stay again for a pre-cruise getaway or the comedy show. I arrived to Baltimore early and the desk allowed a three hour early check-in...great service there.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We just wanted to let you know we are planning renovations for later this year, so please plan to visit again to see all of the improvements. Our "Park N' Cruise" package is very popular, so please call the hotel directly to make reservations for this package when you do decide to cruise out of Baltimore. I'm happy to hear our Front Desk agent was able to accommodate your early check-in needs. Thank you for your review.

"Pretty Good Stay"

4
21/03/2016

I enjoyed my stay and the hotel met my needs...in room coffee maker, nice sized fridge, microwave. I decided that I would stay again for the comedy shows held in the ballroom and the next time I cruise from the port in Baltimore. Noticed a lot of guests being shuttled to port.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We're proud to be the home of The Baltimore Comedy Factory, so thank you for pointing that out. You can see the schedule of upcoming shows at www.baltimorecomedy.com and order tickets online prior to your stay. Thank you for your review.

"Best convenient and affordable location near Ship terminal"

5
20/03/2016

Enjoyed stay here before and after the cruise..most friendly customer service at the check in and check out time. Room was very comfy and clean bathroom. I've only compliments for this hotel for their rates and services that they offer. Will come back here again.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We look forward to seeing you the next time you are cruising out of Baltimore.

"Had a great sleep last night"

5
20/03/2016

Celebrated family friends birthday here at Best Western Travel Plaza..Decided to stay back and we had amazing time last night. The banquet hall is huge and very elegant. Complementary breakfast had a good healthy choice in the morning. Would recommend anyone traveling on I-95; Baltimore area. A+++

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for your review describing our Chesapeake Ballroom as most reviews focus on the sleeping accommodations and not our Catering facility. Your recommendation is very much appreciated.

"Best Western Offers Best Deal"

5
19/03/2016

We were sailing on a cruise ship from the Baltimore harbor and needed a place to stay the night prior to the cruise. Found an excellent package deal at the Best Western website. Our bill $ 175 total included our night stay, full breakfast buffet, free internet, parking for the length of the cruise (10 days) and shuttle to/from the cruise port. The hotel is very clean and our room was lovely (we had a non-smoking room and there was no odor at all), Very happy with our selection!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "Park N' Cruise" package has become very popular thanks to guests like yourself going on TripAdvisor and touting the benefits of this package. Thank you for your review.

"Johns Hopkins patient, Best Western Team great support,,,"

4
18/03/2016

Due to recent discovery of health issue, decided to find hotel that supported Johns Hopkins visitors or patients on short notice. Generally Best Western is not my go to hotel, but spring break and St Patties day weekend most hotels were booked, or not honoring the JH rate or 5-6 times the price. The staff and hotel are great, there is a shuttle to get you to and from appointments, free parking and restaurant on site. They also put all the JH customers on the 7th floor so it was quiet. Nothing but good to say,,,

"Racial Profiling"

1
14/03/2016

my husband and I of 30 years purchased tickets for the comedy factory for our date night out. We arrived at the show a little late which was okay with us. upon picking my tickets up the lady at the window was very short and made a smart remark regarding our lateness. After getting the tickets we did a bathroom run, which was there in the Best Western lobby, before entering the comedy club. when I returned from the restroom the Best Western security had my husband, who was waiting for me and sadly I had the tickets, was pinned up as if he was trespassing in the hotel. He had profiled him as a Black Man up to no good ! well my husband responded and things started to get messy. All because this short (looked Hispanic) security guard felt the need to insult my husband, questioning him as to why he was standing in the lobby. The security guard went on the say the comedy and Best Western are separate. Okay, but you can't even use the bathroom ! after all the drama we never enter the club and missed the entire show. We'll never go back to the comedy club again. Best western needs to know that their security could use some much need customer service training, not all Black men are criminals !!!!!

"Hospital Friendly"

3
14/03/2016

If you unfortunately need to visit John's Hopkins, the hotel gives you a reduced room rate. And they have bus transportation to and from and to other places as well. Don't forget to reserve your pick up and drop off time and make sure you know where you need to go (its a big hospital). The room was clean and recently updated but it still looked old. My room had two toned ceiling where it looked like half of it was repainted and it had large chunks of the plaster missing. The fridge is next to the tv and the tv channels looks like you are watching it through water: not too clear or HD. The hotel has a comedy club in it so expect a lot of extra people parking and hanging out in the hotel. The breakfast food was ok but the restaurant looked disheveled with light bulbs missing, sconces eschew, and dust among many other things, so it makes you wonder about everything else. The male bus driver was very friendly and courteous. So while I wouldn't stay here for pleasure, it is convenient if you have a hospital visit.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Please know we are planning renovations later this year, so all of the issues you described will be addressed. Thank you for taking the time to share your experience on TripAdvisor. We look forward to seeing you again when you are traveling into Baltimore.

"Excellent Hotel"

5
10/03/2016

I've stayed here multiple times due to visits to Johns Hopkins Hospital. The rooms are clean and the beds are amazingly comfortable. Great hot breakfast each morning! The staff is always friendly and helpful!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Although I'm sorry for the need for you to visit Johns Hopkins Hospital, it speaks volumes when you say you've "stayed here multiple times". We appreciate your review and your repeat business. Thank you!

"2/28/16"

3
06/03/2016

Are hotel room bathroom was pretty dirty it had pieces of toilet paper that never got cleaned up so it makes you wonder ! The staff was all really nice the restaurant was fine except coffee was old ! The cruise and park is very nice !

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
All sleeping rooms are inspected, so I really must apologize for the issues with the paper on the floor. Our Park N' Cruise package is very popular and we hope you will consider staying with us again the next time you cruise out of Baltimore. Thank you for your review.

"smells like smoke"

2
04/03/2016

No parking , awakened at night due to smoke in lobby. felt very unsafe. Staff gave me a free night stay but I had to ask for it once the manager arrived at hotel. Very poor service and security was non existent .

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the issues you incurred during your stay with us, but happy to hear the Manager was able to compensate you for your inconvenience. Thank you for your review.

"great hotel"

5
24/02/2016

excellent love this hotel great staff well trained , every thing was good great location i love the staff i will be back again you guys are great managers are real managers staff act well they take it as their own business not a job great team manager great team good work i will be back again .

"Under remodeling but very clean"

4
22/02/2016

Very easy to find off of I-95. Target and Harris Teeter very close as well as restaurants and other stores. We stayed here because of a surgery scheduled at Johns Hopkins. The shuttle to the hospital was the main reason we booked here since I won't drive in Baltimore City. The hotel is under going renovations, but where we were we didn't hear anything. Hotel is next to a large truck stop but it is still very quiet. The room was clean, if a little outdated, and the internet was slow. Other than that, if the need arises to book here again, I would do so without hesitation.

"Worst hotel experience in Baltimore"

2
19/02/2016

I have been to Baltimore several times for business travel and this hotel was by far the worse I have experienced. The appearance was less than appealing, with trash found several times in the elevators throughout my stay. I woke up early to grab breakfast before I needed to leave the hotel at 7:00 for breakfast; however, the complimentary breakfast was still not open when I left at 7:00 am, when it was supposed to open at 6:30 am. The hotel also boasted in its guest services book that it provides complimentary coffee in the mornings in the lobby, yet I found this nowhere to be found throughout my stay. I tried to take the shuttle to my place of business and luckily I got there on time, as I left significantly early. However, the shuttle was over 30 minutes late picking me up to return to the hotel, for which there was no apology by the staff. I was very disappointed with my stay overall and would not choose this hotel again.

"Stayed at a lot of BW / this one does it well!"

4
19/02/2016

So we were taking a cruise for 3 weeks and wanted to stay at a nearby hotel. I have had fairly good success with Best Westerns and looked into this one. I was very surprised to find they offered a stay and cruise package. We were able to spend the night, get a van shuttle to the port AND leave our car at the hotel! It was not only VERY well run - it was a money save! When I figured out the cruise port parking charges for 3 weeks - it made more sense to leave my car at the BW! I was also very surprised by their morning continental breakfast which was included in the price. Please don't anyone tell them that a continental breakfast DOESNT include eggs, meats, pancakes, waffles and a sweet lady running the show single-handedly! The room was found very clean and it was very large! The neighborhood isn't the kind you want to walk around though. If your very adventurous... ask them to shuttle you to the Angle Inn. Its a tiny local bar... BUT we found better than Philadelphia cheesesteaks in there! I forget what everyone ordered but we all raved at how good the food was. We most definitely would stay here again!

"Excellent Valentine Weekend"

5
18/02/2016

Had a wonderful time. Had a planned last minute getaway and with a comedy show weekend. The staff was exceptional. Check in was a breeze even though they were very busy and the hotel was booked. We enjoyed the pool.

"Could have been better"

3
17/02/2016

Bed sagged in the middle-- felt way old. Tried to turn on the faucet-- no water! Called the front desk who were surprised to hear about it. They called me back to say, oh yeah, there is maintenance being done-- no water at all from 10pm to 4 am. No apology, no offers to move to a different part of the building. I should have been informed of this before check in. I was the one who had to request a bottle of water so I could brush my teeth! Didn't try the hot tub, but it looked pitifully small. Breakfast-- yukky-looking eggs. Some kind of machine that dispenses watery oatmeal. Watered down coffee. There was other stuff to eat but just not that great-- only adequate.

"Trip from NJ"

5
16/02/2016

we had an excellent experience here! I had to come to the Johns Hopkins Hospital and right from the start with the shuttle bus driver from the hotel...he was so nice!! all very nice, welcoming and very friendly and informative!! We had such a great experience with the hotel itself rooms etc.and the front desk, they were very professional and friendly!! We had a great experience in the tradewinds hotel restaurant with Angel! she was so friendly, and made our stay so nice! very professional and knew how to treat customers! very courteous and food was really good! I recomment the oven roasted turkey dinner! quick and efficient service too!! thanks Angel! :) Angel took the time to really make sure all was okay! sweetheart!!she really made me feel better and laugh a little too! :) thanks to everyone at the Best western plus and this Put my anxiety for the reason i was there out of mind when i returned to this hotel! also the lobby etc was very nice and clean! loved the berries by Quisha in the lobby! roomservice was excellent as well! I highly recommend this hotel to anyone! - Happy Jersey Girl :)

"A normal hotel"

3
12/02/2016

Luckily this place has free parking, and it is a good lot. But if you come in late or when there is a show in the club downstairs, prepare to walk a ways. The hotel is in bad need of an upgrade, but the staff is nice, the location is nice, and the breakfast is nice. Just a no hassle but nothing special place.

"Park and Cruise Gem"

5
11/02/2016

We booked a Park and Cruise package at this hotel because the package included free parking FOR THE DURATION OF YOUR CRUISE. Since we were on a back-to-back cruise that lasted 21 days, we appreciated the unlimited parking as most hotels offer only 7 or 10 days and charge for additional days. The package also included free breakfast and free shuttle service to and from our cruise ship. The package price was very reasonable. The hotel is undergoing renovation but that was not a problem as the common areas were not affected. The rooms were clean, breakfast was good and the shuttle service was prompt and efficient. There is not much to do in the area but the shuttle will take you to and from the inner harbor area at no charge. We ordered take-out from Soprano's pizza and we were very pleased. This will be our new go-to place when cruising out of Baltimore.

"Average to Below Average"

3
11/02/2016

Very dissatisfied with my overall stay. Internet didn't work requested assistance with front desk staff. My problem was never resolved. Was on a business trip and absolutely need access to the internet. Water was out in the hotel for several hours.

"Good Place to Stop"

4
10/02/2016

This hotel, just off of I-95, has an arrangement with Johns Hopkins and is within five minutes of the Bay View Campus. It is about 10 minutes from the harbor area but is not in an area where one will readily find amenities. It is clean and quiet with breakfast and free parking. The staff was very helpful, and we will stay here again.

"Personal business trip to Baltimore"

5
10/02/2016

While making a personal business trip to Baltimore, I stayed once again at the Best Western Plus Hotel and was very pleased with my two night stay. Everyone from the check in staff, wait staff, shuttle driver, and housekeeping staff are very accommmodating and helpful. They truly go out of their way to make sure all is in order for your stay while in the hotel. Ivana who works in the restaurant was very kind as always when I make my trips. Thumbs up to all of the staff.

"Great start to our cruise vacation"

5
09/02/2016

Stayed here for one night prior to a cruise. What a wonderful surprise. Did not expect such a nice place. The hotel is large but homey. The rooms were spacious, the beds extremely comfortable. Breakfast was included and was more than adequate. Friendly and courteous staff. Ample long-term parking and excellent transportation to and from the cruise port. Will definitely stay here again and would highly recommend it.

"Save your money."

2
08/02/2016

First of all this hotel is not downtown Baltimore, it is on the out skirts. Secondly to get to it you have to go through a toll that is $4 each way going and coming. The free breakfast is survival food nothing enjoyable hey but it is free I guess. My room had a filthy, dingy couch that I wouldn't dare sit on. I had to call the front desk to get face towels for my wife and myself. These rooms should be in the $39 a night range. Anything over $75 a night you should get a better hotel in the harbor. One night we were awaken to loud talking in the hallway 3am in the morning. Next trip to Bmore we will definitely be booking a better hotel in the harbor.

"Very pleasant"

5
08/02/2016

I travel quite often for work and one of the concessions I usually make is to trade off free parking for quality. This hotel exceeded my expectations and I had a comfortable, enjoyable stay. The staff was extremely pleasant and helpful.

"Great place for folks cruising from the port."

4
04/02/2016

Spend the night and parked my vehicle there for 10 days for free while taking a cruise. The restaurant is good and offers a complimentary full breakfast. Fresh coffee in the lounge. I would recommend this for anyone who takes the cruise ships out of Baltimore. Free shuttle service is included in your stay.

"Tashia Williams and O'DonnellSt Best Western"

5
04/02/2016

Tashia Williams, front desk customer service, provided excellent service to us and lots of other cruise customers during the blizzard of January 2016. This is a great hotel to park-and-cruise out of Baltimore. Shuttle service is provided by KD Elite - I can't say enough nice things about this shuttle service. They were fast, on time and waiting on us as we debarked.

"Awesome hotel for the value and close to Johns Hopkins"

4
03/02/2016

Okay well the hotel is somewhat dated however for the price and the location being so close to Johns Hopkins plus the fact it has an awesome restaurant (Tradewinds) on the lobby level, you can't find a better place. We have stayed there probably 35 times in the past 5 months due to our daughter's hospitalization at JH and we have never been disappointed. In addition, they offer a FREE shuttle service to/from the hospital..tell me where one would ever find these amenities at any other hotel in the area? Okay well, it could be updated a bit but we have never had a bad night's rest or meal at this hotel. Thank you Best Western!

"Will return again"

4
03/02/2016

Front desk staff was very friendly and helpful. A very safe area of Baltimore for an overnight stay. The room was clean, and all amenities were in place. I noticed when I entered the room I could not find a safe. After calling the front desk, I was provided with one in quick order.

"lack of customer care"

2
02/02/2016

room was clean as expected. thats the only good thing I can say. Plumber had water shut off for 8 hours. When it was turned back on the water ran like mud. Makes you question the ice machine .The Tradewinds Restaurant has to be the worst place in this city of fine places to eat. Service is a bad joke. I ordered a salad and a coke . After 25 minutes the manager walked thru and I had the nerve to ask why I only had a glass of water in front of me. Since there was less than 10 customers in the dining area I could not see a reason for such poor service. His response was very rude and degrading. its a shame that the lack of customer care and communication drags down what would otherwise be a relaxing business trip

"BW Baltimore"

3
02/02/2016

Overall stay OK until final morning. Water turned off without notice/warning. Could not shower after working that morning and before having to catch flight home. Manager apologized but must have know in advance water was going to be turned off that day. VERY DISAPPOINTED.

"I am glad I returned"

4
31/01/2016

In my previous review, I explained how this is a nice place to stay while a sick relative was going to the hospitals in Baltimore. Because of good memories of this hotel, my husband and I stayed here the night before a cruise. Just as other hotels do, they allowed us to leave our car in their parking lot while we were on the trip. During the trip a large snow storm hit the East Coast and our ship was kept out at sea for an extra day. When we did get back, all of the cars were snowed in and plowed in. However, the hotel provided two hardworking young men to shovel the cars out! We had nothing to worry about, but the people whose cars were parked at the port ha to deal with it on their own. The hotel staff was very kind and courteous the whole time.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
A returning guest is always the best compliment we could receive. Thank you for booking our "Park N' Cruise" package and staying with us again. We feel having your car cleared off when you returned from your cruise was the least we could do for our loyal guests. We appreciate your review, too!

"Badly in need of repair"

1
28/01/2016

Service in the restaurant was poor and the hotel was dirty. the carpets and comforters were stained and the roof was leaking. The hotel was at capacity because of the snowstorm. We were trapped there for 3 days along with others that were awaiting to leave on a cruise. The restaurant staff could not handle the crowd and were rude. They offered a set buffet and they raised the price to 15.95pp when the in room literature stated it was 13.95pp. So, they took advantage of the fact that you could not go anywhere else.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry we were not able to meet your expectations during your recent stay with us. Our staff did their best during the snowstorm, but since a lot of them were not able to come to work because of the blizzard, we were definitely short staffed and it was just not possible to offer the service to which our guests are accustomed. The buffet pricing is always determined by the items on the buffet and the price does change. Our intention was not to gouge our guests, but to offer them a good value for their money. Thank you for your review.

"Very nice hotel"

5
26/01/2016

This is a very nice hotel providing good value for the money. It's convenient with ready access to 95 north and south. Restaurant is surprisingly good and our waitress, Angel, lived up to her name. We use this venue on our annual trips south to FL. Would recommend to others.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate you taking the time to let other guests know we offer a "good value" and "convenient access off I-95". Our staff works hard to offer our guests excellent service, so it's nice to hear that Angel went above and beyond. We look forward to seeing you again as your travel North to return home.

"Pre cruise"

5
25/01/2016

This hotel offers outstanding value and convenience for pre cruise stay. It's complimentary shuttle to the inner harbor and various locations in the city is great! The shuttle to and from the cruise port is quick, efficient, and reliable. The rooms are quiet and comfortable with a pleasant breakfast in the morning. Highly recommend.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for pointing out the benefits of purchasing our "Park N' Cruise" package which includes the hotel shuttle as well as the transportation to/from the Cruise port. Your review and your recommendation is very much appreciated! We look forward to your next visit.

"Cruise ship package"

4
24/01/2016

Closest hotel, to the cruise port, with free parking. The cruise package was $30 above the room rate, but it includes free transportation to and from the cruise terminal, and free parking for the duration of the cruise. Pros: Very comfortable and clean rooms Excellent bed Quiet Free breakfast buffet with just about anything you would want for breakfast food. Better than any other hotel we have stayed at. Indoor pool, Jacuzzi pool, fitness room Large parking lots (3) Numerous conference rooms for business Computers and printer for guests Relatively near Johns Hopkins Bayview Medical Center The "Johns Hopkins" floor has a hospitality suite and self-service laundry. McDonald's is across the parking lot. Cons: We had to make the reservation through Best Western Central Reservations to get a much better rate than offered by the hotel. So, this is important: call Central Reservations. Restaurant lunch and dinner was buffet-only during our stay. Shortage of wash cloths. Housekeeping didn't return with clean wash cloths. Dirty carpets in guest hallways and conference room hallways. I highly recommend this hotel for cruisers.

"Gary & Cely"

4
24/01/2016

Before I begin, I must tell you that our stay was during the blizzard of 2016. We knew the storm was coming so we arrived early for our cruise. The hotel was fine. The staff was great especially under such horrific circumstances. The only negative we had was the restaurant. It was not prepared for the number of guest who had the same idea as we did. Friday night was buffet which was not bad. They also offered items from the menu. The bad part was that on both Saturday and Sunday they only had a buffet lunch. It $16.00 pp. I am not a buffet fan so I was not thrilled. My husband was okay. The killer was when we had buffet again the following day. Nothing was open due to the storm so that was our ONLY choice. Oops, one other thing. The barmaid was absolutely the worse ever!! That is not just our opinion it was every person who we spoke to. Ivanna has worked there for 21 years. She really had no concept of bar tending. She was actually rude and so, so slow. Like I mentioned in the beginning, hats off to the rest of the staff, they were fantastic!

"Outstanding cruise package"

5
19/01/2016

We stayed the night before a three-week cruise. Their package allows up to a month to park. The shuttle was great and they handled all our luggage. What a value and a nice property. Spent the evening before the cruise in their gym, pool and spa. It was like starting the cruise a day early.

"Great for cruise ship guests"

5
17/01/2016

Great hotel for guests who are cruising and want to park their car for the week. It will cost you less to stay a night at the hotel with parking for the week than it will to park at the port. They have a free shuttle for around the city which was perfect for visiting the Baltimore National Aquarium. They also provided transportation to the cruise port at no additional cost. Rooms were good and the staff were great.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for pointing out the benefits of our "Park N' Cruise" package which includes your lodging for one night and transportation to and from the Cruise terminal. We appreciate you taking the time to share your experience on TripAdvisor.

"Park and cruise"

5
16/01/2016

Recently stayed overnight for a park and cruise for the second time. Service at hotel efficient and pleasant. Room very comfortable and transport to cruise terminal very prompt on embarking and disembarking. Very satisfied.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We're happy to hear you enjoyed your stay so much the first that you came back to stay with us a second time. We look forward to more visits whenever you are in the Baltimore area. Thank you for your review.

"Cruise connecting Hotel"

5
16/01/2016

This hotel is an excellent hotel if you are cruising out of Baltimore. The staff are very friendly, the shuttle service is extremely convenient and the pricing is very competitive. parking is also included.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Our "friendly staff" thanks you for taking the time to share your experience on TripAdvisor. We look forward to seeing you again the next time you cruise out of Baltimore.

"Before Cruise"

5
15/01/2016

This hotel was an excellent choice to stay the night before our cruise. It was relaxing and breakfast was delicious! The bonus of being able to leave our car in the care of the hotel was even better. Excellent place to stay!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thanks to reviews last yours, our "Park N' Cruise" package has become very popular. We appreciate your kind words.

"Excellent place to stay for Johns Hopkins"

5
09/01/2016

What a relief to have the shuttle to Johns Hopkins and back and the shuttle drivers were so accommodating--they got us to the hospital for a 5am surgery time with no fuss. The floor for JH patients and families was quiet and great. I highly recommend this place.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate all of our Johns Hopkins guests and their families and do our best to accommodate their needs. Thank you for recognizing our hard working staff and writing the review for TripAdvisor.

"Over night stay"

5
05/01/2016

We were greeted by tamer and moudy they greeted us and helped us out our reservation somehow got messed and they took care of it and we're very polite and friendly I was able to have a conversation with them and awsome people they went above and beyond. Thank you!!!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It's always nice to have our employees recognized for their excellent customer service. Thank you for taking the time to share your experience on TripAdvisor.

"Best Western"

5
05/01/2016

We stay here whenever we go to Johns Hopkins. Everything from the front desk to the Restaurant and the shuttle to Hopkins is top knotch. The food and the service in the restaurant are very good! I'd possibly come here for dinner if I was in the area.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Although we are sorry for the need to visit Johns Hopkins, we're happy you chose to stay with us here at the Best Western Plus. Our Chef appreciates the kind words regarding the food and the service. Thank you for your review.

"Little getaway "

3
03/01/2016

On 2 January 2016 the hubs and I decided to do a small getaway and attend the Baltimore Comedy Factory.. So we conveniently stayed at the Best Western Plus... The comedy venue just happened to be in the conference room of the hotel. The hotel was average we weren't blown away but we weren't upset either.. Breakfast was good, and the staff was very friendly!!! The only con was the night we arrived all of their credit card machines were down as well as wifi capability.. Not a real biggie because there's an ATM machine in the lobby so you could get cash if you needed.. For just one night the room was comfortable and for the price I'd probably stay there again!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I would like to apologize for any inconvenience you incurred due to the problems with the credit card machines. I'm glad you would "probably stay here again" and we look forward to your next visit. Thank you for your review.

"Excellent service and good for pre-cruise package with parking & transport to port!"

3
30/12/2015

We used this hotel for their pre-cruise stay and parking package. Reasonable price and location was perfect for us. No problems in accessing. Quick trip to port. Hotel is clean and well-managed. Much of the facility and our room was dated, needs spiffing up as well as a more modern decor. Old Southwest colors were not very pretty. They are working on this. Unfortunately, I was tired and asked for a quiet room. Instead, our room was underneath a room being renovated and the drilling was loud and upsetting for 3 hours after check-in. And there was a delay in their stopping for the day, despite what the desk clerk told us. Also, halls were noisy. The door was not a good barrier to people talking and moving about the hallways. The Beautyrest bed was good and despite my arthritis, I was comfortable. My only negative comment about the bed was that the hotel used a thin felt pad with a loose sheet on top that doesn't cover the whole mattress. They could use an upgrade to their bedding. Since this is an older establishment, there are no convenient outlets for bedside as seen in more modern hotels these days. There was a refrigerator, microwave and coffeemaker. Tv was a LG flat screen. Free Wifi.. Their restaurant, Toby's, was open for buffet. Service was good, food average, decor a bit depressing and old. Buffet was $15.99 for ribs, beef, tilapia, baked sweet potato quarters, green beans, salad, iced tea. There was also a menu and bar service. Morning coffee was provided free in lobby. Satisfactory breakfast was also included. Best part of stay was being able to park for duration of cruise at no additional charge and transport was outstanding. We received a confirmation email a couple of months ahead of time telling us the company would be taking us to port in the morning. A couple of days before sailing, we received a message with instructions on time they would pick us up. Return after our cruise was also easy, quick and exceeded our expectations. We will return! Looking forward to any renovations before our next cruise.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for choosing the "Park N' Cruise" package for your stay. Please know we are planning renovations beginning in the spring, so come back soon to see all of the improvements. I'm happy to hear that KD Elite Transportation provided you with excellent service to and from the Cruise terminal and even happier to hear you will be returning to our hotel.

"Shuttle service is excellent"

4
29/12/2015

The room isn't too bad at all. Clean overall. The shuttle driver "Kevin" was excellent and professional. He went out of his way to provide you with the best service ever. Kevin is polite and very informative if you have questions. His driving skills are EXCELLENT! The breakfast overall is very good. We tried a turkey panini for dinner which was tasteless. We never ate at their restaurant again, not to say the other menu items were bad. Overall the hotel was nice and would recommend it. Very quite at night which made sleeping great. Front desk service is excellent as well, polite and courteous! Heater/AC was a bit noisy but to be expected in this type of Hotel. Heater didn't work that well, would push out cold air for about 15 mins. then warm heat. Would be cold for that 15 mins. Not sure why it did that but could live with that, at least we had heat and we were up there in December.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate you taking the time to review your stay with us. You'll be happy to know that Kevin was voted "Employee of the year" for 2015 because of his excellent driving and customer service skills. I'm sorry the turkey panini did not meet your expectations, but pleased to hear you enjoyed your breakfast. We look forward to your next stay.

"Great price, location, Staff"

4
29/12/2015

Anytime I have business in Baltimore this is the hotel I choose. Proximity to I-95 is perfect, getting to meetings in Baltimore is convenient. This past trip was leisure and my wife and I were pleased with staying here.

"good"

5
24/12/2015

We use this Best Western in Baltimore to come to John Hopkins at the Bay view site, it has a free shuttle, free hot breakfast, fitness room, the staff is very friendly. the shuttle will also take you to other places in the area if need be just ask. We have been coming here for years the only complaint is the pool we hope they get it clean one of these times they have a hot tub. The price is well worth staying. also they have free wi fi and 10% of your meal if you chose to eat dinner there. Good luck and drive careful.

"Doctors Appointment at Hopkins Booking"

4
21/12/2015

Room was OK...not as clean as it should have been. Found pills and crumbs on worn, dingy carpet. Staff was excellent and helpful in addressing incorrect reservation date. Restaurant was good. Breakfast was good. This trip was strictly medical appointment at Johns Hopkins related.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the issues with your room, but glad to hear our staff was able to correct the problems with your reservation date. We hope to see you the next time you are in Baltimore. Thank you for your review.

"Outstanding!"

5
18/12/2015

This hotel was the best I have been at for a long time. Very clean. The restaurant is worth going to. The Chicken Marsala was outstanding. Very accommodating with Park and Cruise. Our cruise ran late due to weather. They took good care of us. We will be back!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It is very rewarding for our staff to read reviews such as yours. From our Housekeepers to our Chef and our General Manager, we want to thank you for choosing the Best Western Plus and look forward to seeing you again.

"Good for a quick stay"

4
15/12/2015

I found this hotel from Travelocity for the great rate. Room was comparable to a more expensive hotel right up the street, but half the cost. The only things I would gripe about are the sub-par breakfast and the view of low income housing.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm glad to hear you found our hotel to be comparable to another hotel at half the rate. I'm sorry to hear our complimentary breakfast or the view from your room did not meet your expectations. We appreciate you taking the time to share your experience with us.

"Typical stay"

4
15/12/2015

I found this hotel through Travelocity because of the great rate. It's half of a hotel I was staying at, and for basically the same thing. The only difference I would say is that the breakfast could use some work. Is nothing to brag about, but hey, it's complementary.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It's nice to hear you were able to stay with us for half the rate of another hotel. Our complimentary breakfast which includes scrambled eggs, sausage, pancakes, Belgian waffles, assorted breads with a toaster, assorted danish and muffins, assorted cereals, juices, coffee and tea is always striving for improvement. I hope you will come back to see the changes. Thank you for your review.

"Okay, but not great"

3
14/12/2015

We stayed at this hotel for one night in early December before a cruise on Carnival. We were on the 10th floor facing the back of the hotel, so the view wasn't great, but the room was okay. The bed was comfortable and the room was clean, but you can tell they desperately need to update, as all the furniture was worn and faded. There were no sheets for the fold out bed, and when we called for a set, we waited an hour then finally just went to the desk to get them ourselves as it was 10pm and we wanted to put our kids to bed. The pool was working and clean enough, but the water was cloudy and very heavily chlorinated. The door to the pool area sticks, so pull hard! The breakfast buffet was a nice addition, not much variety, but good food nonetheless. Our complaints? The comedy club and the front desk. We got to the hotel around 4pm and parked near the front. We then left around 7pm to go find an ATM and pick up a few last minute things, and when we returned at 830pm-- there were NO parking spaces in the entire lot. We drove around for nearly 1/2 an hour and finally got a spot at the absolute back end of the lot, where we had to walk around the entire hotel with our two little kids to get into the front door, as there are no side entrances. When we mentioned to the front desk that there were no parking spaces we were informed that the comedy club is very popular on Saturday nights, but they "should be leaving in about 2 hours time". I expressed that this was unacceptable, and that as a paying guest of the hotel, I expect to have a reasonable parking space, and I was told "well, they paid a lot of money and are guests of the hotel too, come back later and you should be able to park closer" Completely ridiculous. All in all, it was a decent stay, but not what I expect from a Best Western. It reminded me of a Motel 6. We will not be back to this hotel. We'll stick to the nicer hotels near BWI.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for the inconveniences you incurred during your stay with us. Please know that renovations are scheduled for 2016. The Management of the hotel has met with the Comedy Factory Management to address the problems with parking. Thank you for your review.

"Great pre cruise stay"

5
13/12/2015

This is our second stay at this hotel. We chose this hotel for their cruise and park rates. An added bonus it the shuttle to the Inner Harbor. The shuttle runs on the hour. You just schedule your time and then meet the shuttle driver at the front entrance. The shuttle drops you off right at the National Aquarium. You can schedule your return or the hotel will give you their card to call approximately 45 minutes prior to the time you want to be picked up. The shuttle picks you up right where they dropped you off. The staff is very friendly and helpful. The rooms are clean. The beds were comfortable. A hot breakfast buffet is provided in the morning. Not a gourmet breakfast but the food is very good. The shuttle services runs very smoothly. The times are scheduled when you first make your hotel reservations. In the morning you report to the shuttle table 15 minutes prior to your schedued shuttle departure to confirm you reservation. The shuttle was on time, loaded all passengers and was to the port in less than half hour. When we arrived back from our cruise, the shuttle service was waiting. The returns are on a first come, first served basis. But there seemed to be 2 or 3 shuttles waiting when we got off the ship. I would highly recommend the Best Western and we will be staying here in the future.

"Warm and friendly atmosphere"

4
11/12/2015

Never disappointedin the past 3 years that my husband and I have stayed here. The hotel is always clean and the service of the staff is excellent. We most often have eaten at the hotel's restaurant and they make every effort to accomodate your dietary restrictions. Anyone who frequents this hotel and has medical appointments at JOHNS HOPKINS receive a discounted rate. The 6th floor designated as the JOHNS HOPKINS FLOOR has a laundry and a separate living room to entertain friends and family. There is also a room available for longer term stays that has a small kitchen. Thank you!!! Best Western, O'Donnell Street.

"One of those sleepers"

5
10/12/2015

Great is the very least I can say, clean great breakfast and great staff, at night great bar and food, great location close to inner city, yet far enough away to be in a beautiful residential area, just great

"Boston to Florida - Stay in Baltimore"

5
09/12/2015

Boston to Florida - Stay in Baltimore was an outstanding visit - no issues and free breakfast - who could ask for more? Why would you choose anything else. Thank you Best Western PLUS Hotel & Conference Center, Baltimore, MARYLAND! So good I stayed there again on the way back!

"Medical trip and leisure combined"

5
06/12/2015

I have been staying at this hotel for my medical appointments at jH and also this past time for some leisure activities at the Inner Harbor. The staff are wonderful with the shuttle service to and from the JH Outpatient Clinic as well as to the Inner Harbor as it is a free service. Also the free parking is an added plus along with the delicious breakfast each morning. Our rooms have always been clean and we have been highly satisfied if there were any minor problems with a room change. This is my "go to" hotel in the Baltimore area.

"Medical reasons"

4
05/12/2015

Had to go to John Hopkins for cancer treatment. Free shuttle from hotel to hospital. Clean rooms and very pleasant staff. Fairly reasonable rates but could be lower for patients. I will be staying at the same hotel for 16 nights before Christmas and wish the rates could have been cheaper for the length of stay, otherwise a very pleasant stay.

"Disappontment for a Johns Hopkins Hotel"

2
04/12/2015

My husband & I stayed here as it is so close to J. Hopkins Bayview campus. At check-in, after requesting a very quiet room, we were told we would be on the 6th floor, the J. Hopkins floor. My husband, not feeling well, laid down as soon as we got into the room. Within minutes, construction noise (drilling & hammering began). I called the front desk & was told someone would come talk with us. NO ONE CAME. An hour later, with the noise still unbearable (my husband & I could not even hear each other in conversation), I again called the front desk and was told there was construction on the 10th floor causing the noise. (When we were opening our room door on the 6th floor, we saw a maintenance worker with full tool belt entering the room next door.). Again, I was told someone would come up to talk with us. NO ONE CAME. Fifteen minutes later, I had to go down to the front desk and ask for another room. I was given another room but WHY did it take 1 1/2 hours, 2 phone calls and a face-to-face visit with the front desk for the room change to happen. And why was I lied to telling me that the noise was coming from the 10th floor when it was coming from the room next door? I would not recommend this room to anyone, based on this unacceptable customer service. And if you are going to Hopkins for an appt. and you are already not feeling well, avoid this hotel at all costs.

"Johns Hopkins recommended"

4
01/12/2015

This is a nice place. The do forget to email confirmations. They have shuttle for Johns Hopkins , Inner Harbor, and a few other places. Recommend you clarifying exact location for drop off and pick up with shuttle. They have messed this up three times for me.

"Meh..."

3
30/11/2015

Nice looking hotel, though a little dated. No hot water in the shower, and had to wait 35 minutes for pool to open after asking three times. Breakfast was fair, but ran out of some of the food. Wouldn't stay here to enjoy the city, but will for the cruise connection.

"Great place to stay when cruising out of Baltimore"

5
29/11/2015

We have now stayed at this hotel twice before cruises out of Baltimore and our experiences in both instances were very good. The staff is friendly, the restaurant (including the complimentary breakfast) was convenient and good, and the on-site transportation to and from the cruise port is very efficient and well run. If we cruise from Baltimore again this is where we will stay!

"Enjoyable"

4
22/11/2015

The hotel was fine to stay at. The rooms were comfortable. Some of the furniture in the lobby could stand to be updated. The shuttle to the cruise terminal was fantastic both directions - no waiting. The breakfast food selection was good and tasted good.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for the "Park N' Cruise" package. We value your input and appreciate you taking the time to share your experience on TripAdvisor.

"park and cruise"

1
22/11/2015

i typed full detail of our problem on first page of survey. I chose this hotel for the park and cruise and ended up spending $210.00 to park because your transportation service was terrible and expected us to sit at the terminal for 7-8 hours and wait outside with a 2 year old and 80 year old. He was rude to me and told me that it was stupid that I was driving to the port instead of taking the shuttle at 10:15 am. VERY DISAPPOINTED!!!!

"Racist shuttle driver, great location, toilet didn't flush..."

3
21/11/2015

I gave this hotel 3 stars because the front desk receptionists were very friendly, named Melrose and Victor, and very helpful with anything we asked. The rooms were clean and had a great view of the city. However, the toilet did not flush properly and the shower had lukewarm water, at best. I took off a star because of this, but you can see the attempt was there to make the place inviting. The most disappointing part was the shuttle driver, Damer. He was very friendly, but when I asked him about living in Baltimore, he informed me that he hated it because it was so terribly violent and the crime was incredible. I asked him where he lived, because I was actually in town to view homes to move to Baltimore for a new job, and he told me Towson. He continued to say that Towson was much better than downtown Baltimore "because downtown Baltimore is 90% black, and so the crime rate is much higher, whereas it is 0% in Towson because there is only about 10% blacks." Incredibly racists, and really unfortunate for Best Western to have him as talk to customer and drive the shuttle. He may be a good worker, arriving on time and he did answer my questions about where to go downtown, but don't tell people who have never been to Baltimore that the city is terrible, and the crime is incredible because of blacks.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It's nice to hear that you received excellent service from Melrose and Victor at check-in and during your stay. We have advised our Maintenance staff of the problems in your bathroom and they are being addressed. We apologize for the issue with the shuttle driver which is being handled internally. We have taken your feedback very seriously and appreciate you taking the time to share your experience with us.

"Good hotel for cruise park package"

4
16/11/2015

We stayed in this hotel on November 7, 2015. We had three rooms total. Two of those rooms were 2 adults and 2 children and one of those rooms was 2 adults. The hotel lobby is in great shape and looks very nice. The staff who checked us in were very nice and informative. The rooms themselves were just OK. They need some updating but they were not dirty. Little things around the hotel such has room numbers and carpeting need to be replaced. The free breakfast was good. Hot items and cold items were replenished and fresh. Many options available and a lot of seating. The pool/gym area had an odd smell. They were redoing the hot tub so it was not working but it made the whole area look less then appealing. The shuttle company was set up right in the lobby. When it was our time to use the shuttle we went to the lobby, checked in with the shuttle staff and we were on our way soon after. We returned to our car on November 15, 2015 and all was good.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate you taking the time to point out the benefits of our "Park N' Cruise" package. Room renovations have begun and we hope you will return to see all of the improvements.

"BED BUGSSSS! "

1
16/11/2015

Please be careful when staying at this hotel. We drove about 6 hours for a concert on Friday afternoon, and planned on staying at this hotel for 2 days, as we were going to take advantage of the trip and go site seeing on Saturday. Well after the concert we were exhausted, and went to right to bed. Saturday morning when we woke up, we notice "King size BED BUGS" In our bed. Waking up to these nasty blood suckers, was terrible. We saw bed bugs on the pillows and in our sheet. Soon after seeing them on top of the bed, we decided to lift the mattress up to see if there were more. One word, DISGUSTING! There were MANYYY. Running all over the place. Big and small ones. We came to the realization that we had slept in a bed bug infested bed all night. I quickly decided that we needed to check out. But first, we gathered all of our belongings and placed them in plastic bags. What a nightmare! We called the front desk and told them what was going on, and they sent a housekeeper to our room. Upon arriving, the housekeeper was in shock with what she had saw. We then decided to go to our family's room next door, to let them know we were checking out and the reason why. Quickly our family decided that they too needed to inspect their bed, just to make sure that they didn't have any. Unfortunately, they had bed bugs all over their bed too. As you can imagine, it was crazy to see that in our room, but to also see that our family had bed bugs in their room too, was crazy. Our rooms were 718, 716 and 714. The bed bugs bit me all over my face, neck, arms, legs, feet and my lower back. I've had the worse 24 hours. I can't sleep because I am having some type of allergic reaction, where my skin is super itchy and red bumps are now popping up in the areas where I was biten. I am beyond upset and plan on taking this matter to corporate. Because all of our clothes were packed up in bags, as a precautionary measure, the only thing we had on were the clothes on our backs and couldn't extend our stay as all of our belongings were put away until we were able to wash and dry them. We had to cut our trip short and drive 6 hours back home. I was told that the manager was not at the hotel, but that I would be contacted by phone. No one has yet to contact me regarding this matter. I am hoping that this reaction that I'm having will go away soon. It has been almost.2 days since we checked out, and the reaction from the bites seem to be getting worse. WORST EXPERIENCE EVER!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Please know that these pesky guests are as unwelcome to us as they are to you. We took immediate action and the problem has been addressed by professionals. I'm sorry you did not get the message left on the phone in your room, but our GM left messages for yourself and the other family members involved. Ms. Valentin was the only one that responded to his call and Mr. Said met with her to discuss the issue and offer gift certificates for future stays. We would appreciate you redeeming that certificate and staying with us the next time you are in Baltimore.

"Front desk; Melrose"

4
09/11/2015

I stayed in this hotel for 2 weeks. This lady from front desk named Melrose helped me a lot during my stay here in this hotel. She always smile and pleasant to talk with. But I have few concern regarding this hotel. Laundry area should be free of charge and pillows should be changed. The cushion, the size and pillow cases are not good and should be replaced. Dining should have variety of choices and should not always repeat the menu everyday. I stayed 2wks but i had enough with the breakfast. I hope my concern will be looked at.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm happy to hear Melrose was able to assist you during your stay. We do our best to offer a variety of foods on our complimentary breakfast buffet, but we will discuss your menu concerns with the Chef to see how we can better serve our guests. Although I don't think it is very feasible to offer free laundry services, we will take that into consideration. Thank you for choosing the Best Western Plus and we hope you will stay with us again.

"Staff Gets The Very Good Rating"

4
07/11/2015

Stayed two nights while my wife had a major operation at nearby Johns Hopkins Bayview Hospital. The hospital gave a nice full color glossy brochure for a special rate for families from a distance who have a family member at the hospital. I called the hotel, not the national reservations 800 number so that someone for sure would know about the offer. The person answering the phone at the hotel simply forwarded my call to Best Western national reservations call center. They, as expected knew nothing about it and refused to honor the special rate. I had no choice but to book a room because I needed a room real soon and did not have time to explore other options. However, when I checked out, the front desk staff was very nice about it and corrected the problem on the spot. So that is why I give this hotel a very good rating. Given the opportunity to just rate the accommodations, I would rate it barely average. The furniture in the rooms are worn hard and the bath has very ugly dirty nasty calk between the floor and walls and around the commode. The rooms are somewhat of a disappointment after having just been in the nice fancy lobby. They seem to cater to people staying there before going on a cruise out of Baltimore. They offer free parking and shuttle service for that. They can get away with not updating the rooms because they have no competition offering the same services in the immediate area .

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry about the confusion with your reservation and happy to hear your rate was adjusted prior to your checking out. Please know that we are in the process of renovating all of the bathrooms and we will begin replacing furniture in the spring. Although we do not hope for another visit to Johns Hopkins, we hope you will choose the Best Western Plus the next time you are traveling in the Baltimore area. Thank you for your review.

"Do not stay here!!!"

2
07/11/2015

I have traveled throughout the US and have stayed in a wide variety of hotels. This was by FAR the most skeevy hotel I have EVER stayed in. You name it - it was gross. linens, holes in blankets, dis colored sheets, gross carpeting, bubbling wallpaper, etc

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Please note that we do not have blankets on the beds in our hotel rooms and we have new linens in every room. Also, we do not have wallpaper on the walls. I'm sorry for the problems you incurred, but I believe it was at another hotel. Thank you.

"Hotel had all the amenities a traveler needed, staff was excellent"

4
06/11/2015

I. Was a patient at John Hopkins, parking and shuttle service were excellent. My family stayed for 5 nights. And received a reduced rate and flexible early checkout if desired. These perks were received because I of the desk clerks ERWIN who was well trained and informative took time to advise me. I booked through a Best Western operator who was not forthcoming with this important information, I would rate this customer service as a 1.

"review"

4
30/10/2015

clerk could not be understood. need a clerk that speaks English. ask for identification and did not know what they were asking for. they must learn to speak English so you can figure out what they are saying

"This is probably the best in the immediate area...but, needs a spruce up badly..."

3
29/10/2015

I must say the staff were all helpful, accommodating and welcoming. They seem like good people. The food in the restaurant was good. But...goodness, the furniture is very, very tired! Everywhere you look stuff is chipped and scuffed and stained. We got to the room and the beds seemed very clean and were very comfortable. But...the fabric armchair was so dirty, and arms literally buffed down to a sheen with wear, that it pretty much worried me to sit in it - which I did not. And on the carpet in front of that chair was a white spill of some sort that was crusty. Ugh. All of the wooden parts of the furniture in the room and public hallways was the same-exhausted. Really worn down. Corporate needs to put a good bit of money in the furniture of this place, so that the staff can be proud of their facility. We went into the restaurant and the fabric booths, again, the heavily stained fabric was a real turn off. If you like cleanliness, there are parts of this hotel that will not suit. Bathroom was tired too, although it seemed fairly clean. We did see a very substantial room cleaning effort the morning we left, so I know they are trying their best. This was a work trip and this hotel was what was in the area. Seemed to be the best choice. Not recommended as a holiday or luxury hotel at all. Again, everyone we dealt with was just fine. Come on, corporate, step it up and give them something to be proud of! The price was very reasonable as well...

"Hotel needs a lot of work"

2
27/10/2015

I booked a Park and Cruise package through the hotel for $150 and it included: 1 night stay for 2 adults, breakfast, transportation to and from the port, and parking for my car for the duration of the cruise. I was charged an additional $30 in taxes that I was not informed about until I was checking out. The water in the bathtub was left running, a humidifier was left in my room, there was a musty cigarette smell, and to top it off my wife found a TICK in the bed. I informed the desk of these problems at checkout and they didn't seem too concerned but left a note for the manager. The manager called me while I was on my cruise and I returned his call when I got back from my vacation but he has not called me back from my message I left him to follow up. The breakfast was sub-par at best. I would have gotten a higher quality meal at McDonalds. The transportation provided was through an outside company and one of their drivers referred to this hotel as the "Side-piece hotel." I am pretty sure I saw a couple hookers "checking in" as I was getting my suitcases out of my car. Definitely would not recommend this hotel to anyone.

"Repeat customer"

4
27/10/2015

Stayed here before, because it's convenient to the facilities I visit. Great value, especially with corporate discount. The two ladies we had in the bar (two nights) both were terrific. We ate in the bar (to watch the baseball game), and the meal was very good. My bed was too soft, for my own preference.

"Mr Kim"

4
24/10/2015

Amenities are quite great! Big spacious room. I want to thank Mr Victor for helping us and explaining to us the directions to and from the various shopping places and attractions. He even offered his car for us to be able to go around the area which we politely refused because we might be lost. Well, Big thanks Victor. Great Staff, very accommodating esp Victor!

"Errant withdrawals have occurred from my VISA account on recent stay 10/19-20/2015."

1
22/10/2015

Our stays at this hotel for hospital visits have been generally pleasant, with shuttles, service and all. However, with the last stay of overnight October 19, 2015, departing October 20, 2015, there were duplicate withdrawals from my VISA account, plus a withdrawal in an amount not corresponding to any normal amount previously charged. It appears that my account has been compromised. As of the transmission of this message I am still awaiting response from the hotel accounting department. Thanks for your attention to this matter. George McElroy (304) 366-5111 (304) 365-1297

"Pretty Disappointed"

2
19/10/2015

I stayed at this hotel for the weekend for a conference. There were two other major events going on in the area so the hotel was booked to capacity. You would've thought, a hotel that is aware of the events for the weekend would schedule more staff members but no. It was frustrating getting something to eat one night at the restaurant downstairs because the same person making drinks, was also putting in orders for take out, collecting tender and walking back and forth to the kitchen to check on the orders. Another disappointment that occurred this weekend was in regards to front desk and miscommunication. My friends and I originally scheduled a shuttle for 8:30p. Given we were late, when we called at 8:37p to see what could be done. The front receptionist told us there were two shuttles on the way. We waited, in the cold at that, for about 20 minutes before calling back. When we called back we were told the shuttle was there at 8:30p and left, there was nothing they could do. It would have been really great if that was mentioned the first time we called so we wouldn't have wasted time standing on the corner in the cold waiting for shuttles that did not exist. My ONLY joyful experience in my stay was when I was able to take the shuttle in the morning with Moudy. Moudy is the most courteous, kind, and hard working driver I've ever had. He is very polite and it did not matter what time of day I seen Moudy, he always had great energy- I really appreciate him.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry our hotel did not meet your expectations when we were short staffed in the Restaurant and the miscommunication with the Front Desk agent concerning your shuttle transportation. These issues will be addressed with the Supervisors of each Department. I am, however, happy to hear that Moudy's excellent customer service made you feel welcome and appreciated. Thank you for your review.

"Excellent Value."

4
19/10/2015

Friendly greeting by Erwin. Quick check-in. Large comfortable room, good king bed. Nice fluffy linens and towels. Good daily service. Driver Moudy and free shuttle was like personal limo, including pick-up when we phoned from Fells Point. Hotel location east of downtown seems remote, but is only 10 or 15 minutes from Harbor, Johns Hopkins Hospital, Fells Point. Free parking on big lot saves at least 20 bucks a night. And no valet means no delay. Elevators clean and quick. Staff responded with good info about driving directions and restaurants. Breakfast staff friendly and efficient. But hot food just OK. Scrambled eggs tasted powdered. Sausage a bit oily. But overall, this hotel is an excellent value.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
We appreciate your positive comments about our comfortable beds, free shuttle, and free parking. Our staff works hard, so it's nice to see them recognized. Thank you for the "excellent" review and we look forward to seeing you the next time you are in the Baltimore area.

"Hotel that offer transport to Cruise Maryland"

3
19/10/2015

I booked this hotel exclusively for the shuttle service to and from Cruise Maryland. I was going to have a wedding on-board a Carnival Cruise ship, while it was docked. The shuttle service is not offered by the hotel. but a 3rd party. The first thing I asked the hotel when I called was if the shuttle company provided transportation to and from the ship on the same day. The hotel said yes. The day of, the 3rd party company told me that they provided transportation to and from the ship, but when the ship returned, NOT SAME DAY SERVICE. So I basically had to scramble to get about 20 people into different cars to get to the boat and make sure they had a way to get back. It was very frustrating. If I knew this was going to happen, I would have picked a better hotel or gotten a lower rate. Second, this hotel is not located near the nicest of neighborhoods. The hotel does offer a shuttle service (different from the one I used) to downtown Baltimore that runs every half hour). There is also a third shuttle service for wedding parties (included in their wedding package) but I think you have to book the wedding at the hotel or something. There is a very popular comedy club located in the hotel also. Keep that in mind when booking because the parking lot, while free, can fill up quickly if you arrive during a comedy show.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I apologize for any inconvenience you incurred with the shuttle transportation for your wedding guests. Although it is not our shuttle company, we do contract with KD Elite to provide all of the transportation to/from the port. We will certainly look into this situation to understand what went wrong. I would like to offer you a discount for a future reservation if you will kindly contact me directly. Thank you for your review.

"Johns Hopkins"

5
16/10/2015

I stayed at this hotel when my husband had surgery and they were very accommodating. The shuttle drivers took me back and forth from the hospital and went out of their way to help me. The room was comfortable and had everything I needed. The Johns Hopkins floor was nice and quiet which was much appreciated after being at the hospital all day. My husband will need future treatments and this will definitely be my hotel of choice in Baltimore.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for mentioning our Johns Hopkins floor which is reserved for Johns Hopkins patients and their families. On the same floor, we also offer a "Hopkins Suite" which is a hospitality suite with a TV and seating for family members to utilize while the patient is resting. Your review is appreciated.

"Amazing and fabulous hotel"

5
15/10/2015

What a great, amazing and fabulous hotel to stay in. This was my first stay at this hotel. It is an amazing and fabulous hotel. It is a real five star hotel overlooking Baltimore. Huge free parking lot with great lobby. Great amenities and services. This hotel has a lot to offer. The free continental breakfast is a plus. This is a beautiful hotel. I will always stay at a best western hotel.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
In our marketing campaign, we have used the slogan "Five star service...three star pricing", but I must say I like "Amazing and Fabulous" much better. Thank you for your very kind review and we look forward to seeing you again.

"Nice place to rest"

3
14/10/2015

A good place to stay if you have appointments at Johns Hopkins Medical Center. There is a free shuttle to the medical complex. Also provided is a free shuttle to the warf where there are abundant shops and restaurants.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for pointing out our convenient shuttle service to Johns Hopkins Hospitals. We value your business and appreciate your review.

"Great stay"

5
13/10/2015

I stay often in Baltimore because I work here 3 days a week and live in VA, so having a place to stay every week gets to be challenging. I must say every time I stay at THE Best Western Plus I'm satisfied and I know I'll get a good night's sleep. Erwin is always helpful and ensures that I'm satisfied with my room. The others are also very friendly and most remember me since I stay here more than any other place. It's almost my home away from home. Gg

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
It's nice to hear that our staff, especially Erwin, is so accommodating to your needs. We appreciate you choosing the Best Western Plus as your "home away from home". Thank you for sharing your experience on TripAdvisor.

"Terrible. Motel"

1
13/10/2015

Was. Not. Best trip. For. Sure. Pool. And hot tub. Out. Of order. Lots. Of. Rooms. Only. One. Working. Elevator. Out of four. Was not. Such. A great. Deal. As. One thing. I enjoy. Is. Hot tub. Took. Half hr. Waiting to go down. For breakfast. I won't. Stay. Here. Again. Rooms. Hard. To get. Freshened. Up. To. Hope. They get. It together.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm sorry for the problems you incurred during your stay. Both the pool and the hot tub were in need of parts that had to be ordered and the elevator contractor now has all elevators "up" and running. We have done our best to "get it together" and hope you will visit us again to see our efforts for yourself. Thank you for your review.

"If you don't mind bathing with cigarette smoke?"

2
13/10/2015

Hotel reservations booked in March for a October Carnival cruise. Non-smoking room. Told, entire hotel is non-smoking. Upon check-in, asked for room away for other guests to reduce possibility of having to smell cigarette smoke, (because we knew that people do not follow rules). Upon entering room and bathroom, cigarette smell hit us in the face. Entire bathroom smelled of cigarette smoke, which seemed to be coming from the vents. Bathroom only had 1 wash clothe for 3 people!!! Housekeeping brought more towels and also smelled the cigarette smoke. Offered to spray OUR, brought from home, Lysol spray????

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
As a non-smoker myself, I understand and respect your sensitivities to smoke. I'm sorry someone mislead you by telling you we are a non-smoking hotel since our 8th floor is reserved for our smoking guests. I'm sorry for any inconvenience and would like to offer you a discount for a future stay. Please contact me when making your reservation. Thank you for your review.

"Very nice motel"

5
13/10/2015

The Best Western Plus Motel in Baltimore is a really nice motel with comfortable rooms and an excellent hot breakfast. Plenty of free parking. Helpful staff. Very reasonable price. I would definitely recommend this motel to anyone coming to Baltimore.

"Better than expected 1 night pre-cruise"

4
12/10/2015

My gf and I stayed here the night before a 7 day cruise and used the park and cruise package with the shuttle. We ate at the restaurant which was better than I expected. The room was okay but there was no reason to complain. The price was right and the shuttle service was GREAT. The drivers were very nice and personable and they skipped right to the front of the long lines the other cars/taxis had to wait on. Totally worth it for the 1 night.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I'm so glad to hear we exceeded your expectations. Our "Park N' Cruise" package has become very popular with reviews like yours. Thank you for taking the time to share your experience on TripAdvisor.

"Great stay"

5
11/10/2015

We stayed one night before an 8 day cruise out of the Baltimore Pier. We were able to park our car for free the full 8 days. We arrived about 12:45 but our room was not ready. The hotel provided a free shuttle to the inner harbor and picked us up a few hours later. The shuttle also took us downtown later on for a game at Camden yards and picked us up after the game. The day we left for our cruise, they have a different shuttle to take us to the cruise port for free, and this shuttle was there as soon as we got our luggage after the cruise. We were back to the hotel and on the road home by 9 o'clock, the morning we returned to port. Everything was great. Did not eat at the hotel or use the pool, so I can't comment on those things. Definitely would stay there again if cruising out of Baltimore. The hotel is just off I 95. Easy on and off that highway.

"Hotel was great, pool not so much"

4
07/10/2015

Hotel was great, staff was great, shuttle was great, breakfast exceeded expectations. Pool and hot tub were not great - hot tub was out of order and pool had large chunks of chlorine all over the bottom of it...perhaps not safe for swimming? But, the pool not being great wasn't a huge deal for the purpose of a vacation.

"Park, Stay & Cruise"

5
06/10/2015

We recently had the opportunity to stay at this Best Western plus Hotel before departing on a Bahamas Cruise for a week. We were able to park our car in the hotel parking lot, at no cost,for the duration of the cruise. The hotel had made arrangements with KD Elite Shuttle service for round trip service to the Port of Baltimore, again at no cost. They loaded and unloaded your luggage onto the van and to the ships porters who took your bags right onto the ship. The hotel was beautiful. The workers were very professional and helpful with every need. The modest morning breakfast buffet was ample enough to give you a good start to the day. It's good to know that this place exists. We are already thinking of our next cruise out of the Baltimore port. This Best Western Plus hotel will definitely be our choice to stay pre-cruise.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for pointing out the benefits of booking our "Park N' Cruise" package which includes free parking for the duration of your cruise and transportation services to/from the Cruise terminal. We look forward to seeing your again the next time you cruise out Baltimore.

"60th Birthday Bash"

5
02/10/2015

We had a great time that was only made better from the excellent service we received from staff at the hotel. Hotel staff came to car a upon arrival and got our bags. The most impressive was Moudy who transported us to and from events in Baltimore and recommended restaurants and other entertainment. The comedy show inside the hotel provided great late night out without worry of driving.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for pointing out the excellent service you received from our staff during your birthday celebration stay with us. We look forward to seeing you for your next birthday!

"wonderful weekend in Baltimore"

5
28/09/2015

I really appreciate the friendliness of everyone we encountered here. The breakfast was wonderful. The shuttle service was very helpful. We will be staying here again. Give this hotel a try. You will have a good experience!

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your "wonderful weekend in Baltimore". We appreciate you taking the time to share your experience on TripAdvisor.

"Accommodations for Johns Hopkins patient/family"

4
25/09/2015

My husband was an ER admission to the downtown Johns Hopkins Hospital and remained over three weeks; the Best Western PLUS Hotel offered discounts for my room at the hotel and shuttle service to and from the hospital. The staff was MOST helpful, very protective over my safety, and very friendly.

Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
I am happy to hear that we were able to accommodate you during your stressful time. We value our guests and appreciate the fact that they choose to stay with us when there are so many choices. Thank you for your review.

"stay for follow up visit at Johns Hopkins"

4
24/09/2015

This hotel gives a nice discount for patients at Johns Hopkins and provides a shuttle service. Access off interstate is easy but the surrounding area is rather bleak. Staff very friendly and responsive.