Best Western Compass Inn,  Badminton

4.0/5  - based on 318 guest reviews.
Tormarton, GL9 1JB, Badminton, Great Britain - See map
+44 1454218 242 +44 1454 218741



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1 adult


Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • Safe deposit box
    Safe deposit box
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The Best Western Compass Inn stands in six acres of beautiful grounds in the heart of the countryside near Bristol, with its prettiness perched on the edge of the Cotswolds for complete convenience! The walking is wonderful, and of course, the world famous Badminton horse trials are held in the neighboring village should you want a little pedigree with your personality. We're lucky to call this quiet rural location home, as we hope you will be during your visit. . . with such fantastic access to both the M4 and M5 motorways! If you're here for a quick stopover, we'll be no less accommodating than if you were with us for an extended stay, and Heathrow airport is only one and a half hours by car to make it easy to leave us when the time comes (though our high standards and commitment to your comfort may make your exit a tad harder to complete!). Ideally suited for visiting Bristol, Bath and the Cotswolds, guests will benefit from excellent access in and out, whether choosing us to host meetings, functions or relaxing breaks. Enjoy your stay.

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Room 1

Guest reviews

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based on 317 guest reviews
Business Business 66
Couples Couples 117
Family Family 64
Friends getaway Friends getaway 41
Solo travel Solo travel 11
Sleep Quality
Best Western Compass Inn,Badminton
  • 3
    « A quick dinner »

    Booked a table for 6:30. We received a friendly welcome. Drinks took a while to arrive as was the order for food. Food was pleasant, a number of things on the menu unavailable. Desserts ok, not great. It's been a dozen years since I've been here and in my opinion the place has gone downhill which is a great shame.

    « Lovely Sunday lunch »

    We booked a table for a family meal . The staff were lovely and very polite . The food was great and plenty of it especially the cheese board. We had a problem with two meals not coming out but we were given free desserts and coffee . The staff were very apologetic .

    « Sunday lunch »

    So much better than our last visit a year ago. All seems to be down to a new head chef and all 3 of us were impressed You won't be hungry afterwards and the beef I had was just right being a little bit pink. The belly pork chosen by my wife and daughter was also well cooked and very tasty. All the food was hot and the the vegetables not over cooked. The sticky toffee pudding was rather nice too. We will go again and hope for a little less delay with the wait for dessert and give an better rating again.

    « Good food, but very dated decor »

    The staff were very friendly and the food quality was good - both breakfast and evening meal. Although it didn't spoil our stay, the only negative was the very dated decor. Tired dark furniture and Anaglypta wallpaper in the bathroom !! So very 1970's. Badly in need of a makeover.

    « Good stop over just off motorway »

    Good parking for cars and small type vans it was dark when i arrived and the lighting in car park is to to good this may put solo ladies off, no room for hgvs - vans with trailers may also find it hard if car park is busy . Beds good water hot internet good. Food good - had it in bar would like to see bigger plate as we are not all little eaters.

    « Very pleasant stay with excellent service »

    We stayed at The Compass Inn for a couple of days in order to visit the surrounding attractions. We booked a Bed, Breakfast & Dinner package and arrived to find we had been upgraded to a very pleasant suite. We enjoyed the varied food menu both for breakfast and evening meals. The turnover of staff is low and it shows with excellent and attentive service.

    « Needs an update »

    Was on business in Gloucester but stayed here so I could catch the Bath Rugby Game (bath won ??). Great location for the M4 and only just 10 miles from town. I'm a best Western diamond card holder so stay in the chain all the time. I'm afraid the hotel falls below my expectations in terms of decor. The rooms are very tired with mold in the bathrooms. The stars I have given are for the staff who were friendly and helpful. Breakfast was OK, only ever have boiled eggs but the didn't have egg cups. Sorry but been in bettef

    « Wish we'd had longer »

    We stayed here for only one night when we needed somewhere to stay near the M4. What a fortunate find it was! Nice comfortable room and the adjacent restaurant was a pleasant surprise with a varied menu and good service. The hotel was very helpful the following morning (amongst other things they lent us some scales with which to weigh our suitcase...). I just wish we'd had more time to explore the surrounding area - there's lots to do! Highly recommended.

    « Enjoy the wonderful Best Western Compass Inn »

    The staff and facilities were excellent. The staff were very friendly and helpful and our en-suite room and the restaurant and breakfast room were lovely. The evening food was a good range and very enjoyable and the breakfast room was a different room and again very enjoyable.

    « Wonderful experience »

    Highly recommend this Best Western. The staff are welcoming,friendly, caring and efficient. The bedrooms, (that we had) were clean, in good condition and very comfortable. The bar and restaurant had a great atmosphere, good variety of soft and alcoholic drinks. The dinner menu was very impressive and the food itself was gorgeous. (we went out for lunch). The only disappointment was the continental breakfast.. It is also in a lovely position, great for local walks, the Cotswold Way, Dyrham deer park and Bristol and Bath. We will be back!

  • 5
    « Great hotel »

    Roger P Stayed here Oct. 2016, the room was warm and comfortable, facilities good. Bed slightly too short for me (I am 5ft 11ins tall) but spacious otherwise. Staff were polite and helpful and if we needed anything (such as extra toiletries) they responded quickly. Food was remarkably good, breakfast menu varied and wholesome and the cooked food good. The Dinner menu was varied for a hotel this size, the food well cooked and presented. Portions were large and plentiful. Bar area was spacious, and we met some friendly local people in it. All staff were polite, friendly and helpful. It's just off Junction 18 of the M4 and I'd recommend it highly. Thanks to all those who made our stay a memorable and enjoyable one.

    « Great atmosphere »

    I was here for a weekend on a BBQ training course (seriously - it was awesome!) the hotel is dated, wifi is very slow & some bits could use a freshen up BUT it adds to the character... the staff are brilliant in every way. It's not near anything really so you get the sense of a proper old coach house style place. I think it's family run too. I'd stay here again if in the area.

    « Disappointed »

    On the way to the Mall in Bristol we decided to stop for lunch at the Inn. An unwashed ceasar salad with missing chicken and a over cooked children's pizza best sums up the food experience. We waited over half an hour for very simple food to arrive and the bill was on the high side. Next time I'll carry on to cribbs

    « Ideal stopping point »

    While travelling from South Cornwall to Cambridge we wanted a place to stop for rest , toilet & most of all something to eat . As this is almost half way of the journey I was the driver & at 73 thought this sounded just the spot as we avoid motorway type establishments like the plague. I enquired beforehand of the possibility of getting food around mid morning on a Sunday & got a reply by return that they would look forward to seeing us & food would be available upon request whatever the time . Upon arrival we where met with a welcome & served with Tea & Coffee & within 15 minutes had sandwiches containing thick rashers of Bacon & Sausage delivered to our table . The staff where so obliging & the price was very reasonable owing to time of morning. We also returned to have another meal upon our return back home & again where welcomed by different staff just as well . We would not hesitate to recommend this establishment or perhaps make a stop over in future . Thank you all .

    « Just what was needed »

    I was out delivering and needed a place to stay on Thursday 8th September. I looked on Google and The compass Inn came up. It was £85 which was really £25 over my budget allowance but had to take what was on offer. Anyway I was really pleased to have a very clean room in a very nice hotel. I also had a lovely burger and chips in the restaurant too. The best bit was I had a fabulous nights sleep so overall I have to say very good :)

    « Leisure Break »

    Had a lovely stay here at the start of September. Our room was very nice, and the bed was SO comfy. For dinner I had the Slow roasted Lamb which tasted amazing and my partner had the Belly pork which again got both thumbs up. The restaurant and bar staff were very friend and attentive, and when checking in and out, we were very well looked after. A hidden gem to stay and dine at whilst walking the Cotswold way. We will definitely be returning.

    « Wonderful! »

    We have just spent two nights at this fabulous hotel. To say the staff were helpful is an understatement. They all went out of their way to make our stay as comfortable as possible. Absolutely nothing was too much trouble. When we discovered that my husbands mobility scooter was too big to actually get into the hotel, John, the lovely reception manager came up with a solution straight away with no fuss or drama. The food was superb with orders taken by Francis, the restaurant manager, who was really knowledgeable about the local produce used in the kitchen. A special shout out to Penny, the owner, who made it her business to mingle with the guests - a lovely personal touch. Would we stay here again - a resounding YES!

    « Lots of character »

    I really liked this place. Yes, the stairs are squeaky and the carpet is worn in bits. If you're looking for a brand new corporate type place, best look elsewhere. But if you like charm and personal family like character, this is a great place. The staff was very good and the food was great. Part of the restaurant is like eating outdoors. I would certainly stay here again.

    « Nope, nope, and nope! »

    We stay at best westerns pretty much all the time, and I would say this was by far the worst! We was given a 'superior room with a view', well if you count the wall being the view them I guess that's that! We were in the room for maybe 10 minutes before turning round and leaving. There was mound on the curtain netting, a constant annoying humming sound, and couldn't even access the wifi! For the amount we paid for, we expected much better. Definitely will not be returning in a hurry!

    « Dinner »

    Just wanted to congratulate Compass Inn on the standard of our meal. My friends and I have over the years met at Tormarton as the midway point. It was convenient. The food used to be at best adequate!!! NOW however, it's a game changer. Really delicious duck breast, perfectly cooked veg and I know my friends were equally raving about their dishes too. Well done chef! My only niggle was the rather steep price for a pint of lime and soda

  • 3
    « I night stay »

    * see note about SAT NAV at bottom. Booked using my Tesco clubcard points as wanted to visit Bristol and/or Berkeley castle. I think it was about £117 in real terms but about £38 in clubpoints ( x 3 with Boost) The room we were given looked comfortable and adequately furnished etc. except we could hear a constant droning noise from the window not unlike a ventilation/ boiler system. We've found this happens frequently when booking with Tesco Points ( Is this a policy of giving the most unpopular rooms ?) We reports this to staff on duty who felt it was the hum of traffic on the nearby motorway. Possible I suppose but not convinced as level of noise constant. Anyway we asked for a different room and were 'upgraded to a' a large family-type room which was very good and hardly any noise from outside ! We did find the corridors from reception to the rooms a bit 'whiffy' to say the least . I believe the carpets could do with a clean and 'freshening up' ! Having said all this we slept well, the breakfasts were cooked to order but cereals & fruit available too. I absentmindedly left my toiletry bag in the bathroom and I was pleased that after phoning from my home in Wales someone had found it and would keep it in reception till I passed again. Fortunately I was due to use the M4 a few days later and as it was only a 5 min detour to the hotel I collected it then. My wife and I stayed for a coffee break in one of the many lounge/dining areas and I would thoroughly recommend this as a good place to take a break from the M4 instead of the usual motorway services melee !! I will probably stop here for a coffee break in future. Oh I must mention that my SAT Nav sent me up a narrow country lane ( it apparently backs onto the hotel , I was told by landlord of nearby pub ! _) It would have been easy enough to spot on the main road had I been paying closer attention !!

    « Stop Over »

    Used this hotel as stop over between Devon and Manchester. Dog Friendly and the rooms were fantastic. The only problem with the dog friendly room 10 is it was near the public toilets and with a wedding on it made it a little noisy. The restaurant and bar are absolutely fantastic - and Ryan who served us was so friendly and made you feel very at ease. Would definitely recommend and use again. Feels a very family run hotel and bar.

    « A very good hotel with excellent menu & good location »

    A great welcome and efficient booking in process, excellent food especially the Sirloin Steak on the special menu. Good breakfast cooked to order with variety of Continental items. Plentiful free car parking, good location. Overall a very good enjoyable stay on Business.

    « Lunch with my wife & uncle »

    Unfortunately, my wife and my uncle has to use a wheelchair when going out. Upon arrival the staff gave us a very warm welcome and could not have been more helpful to our uncle's needs. The service and food were both excellent and we all thoroughly enjoyed our lunch at The Compass.

    « Fantastic find »

    I booked this at the last minute and with a hint of desperation, however turned out to be a fantastic find. It is a country pub as the name suggests but as a person that stays away on business a lot (5 nights in the last 15) this was the best night I have had for a long time. The room was a double it was really well equipped and comfortable, everything you could possibly need was in the room. The wifi didn't work in my room, however there was a help number I could have phoned if I cared enough but I was shattered so didn't bother. The staff were wonderfully helpfully without being over the top and I can't stress enoughhow great the food is. I had a 3 course meal last night and breakfast this morning and both were exceptional! This might have been a lucky find but I will certainly be staying here again. What a great place and a credit to the management.

    « I go back time and again »

    Really nice hotel especially if working or visiting Chipping Sodbury (it's only about a 10 minute drive away). Great food, nice rooms, and lovely staff. Always happy to stay here (I'm on about my fourth trip here this year already!).

    « Just Great »

    We used this as an overnight stop-over - First things first, when it claims to be less than a minute from the M4 - it really is, but frankly once you arrive it feels like you are in the middle of nowhere - just what you want. It advertises itself as an inn, but really offers hotel quality throughout. Brilliant staff, nice spacious and clean room and generally all round great place. Corridor decor is a bit 80's but it is not shabby or unkempt - just been around a bit. It has amazing and extensive grounds - I am not sure the bars etc. have been designed to make the best of them, but there are loads of places to sit, chill and even room for the kids to kick a ball around without bothering other guests. We ate in the restaurant which has a great al-fresco feel created by vines growing under a huge glass roof - I get the feeling that it used to be an outside courtyard that has been cleverly converted. Food was plentiful and reasonably priced - they even managed to make a dish of green beans look really appetising (and taste good too). Would happily return

    « Overnight Stay »

    Overnight stop on way from Cornwall back to Suffolk. Very close to M4 was attraction. Hotel was rather old fashioned. Service could be slow. Evening dinner was excellent and good value for money. Room large, bed comfortable but bathroom very small and dated.

    « Overnight Stay »

    Pre booked a twin room with breakfast for 2nd/3rd August, the price was very reasonable, the room was excellent, very clean with all the mod cons, the breakfast was cooked fresh and very filling, I would recommend the compass inn if your visiting chipping sodbury or Yate and is also handy for Bath/Bristol and Longleat.

    « Disappointing »

    In general, the hotel and the room were OK but the corridor between reception and guest rooms smelled of a cross between urine and bug spray. Also, our room did not have enough electrical outlets to charge our phones. I had onion rings which were battered to heavily. Green veggies were very good (but I did tell the waitress ahead of time that if they were overdone, I'd send them back). Breakfast was very good. I thought the hotel was overpriced for what we got.

  • 3
    « In need of some updating »

    We had booked a single and family room, the latter definitely appeared rather 'tired' and in need of some tlc. Small points 3 people booked, but only 2 towels in the bathroom, no spare toilet roll. We ate dinner which was absolutely delicious and the public areas were much more presentable. Personally I would prefer the option of child free areas as after a long journey, not much fun to sit with children running around you - fine in the garden, not inside. Breakfast was 'to order' and not a huge choice. Previous Best Western we stayed at had many more options. Overall, not bad but has the potential to be so much better

    « Relaxed & Relaxing experienced »

    This is a friendly, family-run hotel who really care about their customers. I stayed overnight and the following day. I received great service throughout the whole.time. This last sentence is purely to fulfil TripAdvisors silly rules about 200 chars!!

    « Drivning to Wales lunch »

    Near M4 but very relaxing of the motorway place. Good pub food and fresh salad. White napkins and a good selection of ales. Sitting in the conservatory and relaxing is a real treat before heading to the busy road again!! Free wifi is a bonus!! Clean restrooms.

    « Not very pleasant »

    We turned up to find there was a wedding booked in our room although spacious backed on to an open area and we had kids running around playing in the area banging into the French Windows and trying to look in to the room , not very pleasant , in the evening the bar maid seemed to be on another planet Verypoor service I had the belly pork which was bland and tasteless , we left in the morning with me feeling unwell and went straight home then I had 2 days of illness to follow Not pleasant and definately would not return here very disappointed at £200+ for the night it wasn't cheap either

    « compass inn »

    a great family hotel close to explore longleat bristol zoo etc. the staff are polite and friendly.the food at the hotel is really good.this a a great not too big relaxing hotel.highly recommend it for a family stay or business or couples. a lovely location.

    « Great hotel »

    Stayed here for one night as close to Castle Combe race track. This is a good hotel with plenty of parking. We booked a family room and had plenty of space and comfy beds for us and our son. The room and hotel part of the building is a little dated but ok. For the price of the room, it would have been good if water in the mini bar was free. We ate in the orangery restaurant in the evening. I had the belly pork which was delicious. Overall food very good and not too bad price. Shame service was slow. Had breakfast in the morning. Service for cooked breakfast was slow but delicious again when it arrived. The waitress did apologise which was good. Proper hollandaise sauce on my eggs benedict, really delicious! Very good selection of fruit, cereals and pastries. Overall we would definitely stay here again as this is a good hotel in a very good location.

    « Great Location, good service and comfortable accommodation. »

    This hotel is a typical country style inn offering comfortable rooms, good food with a friendly service. We enjoyed an overnight stay whilst attending a Family Party but enjoyed a evening snack and wine in the large restaurant and a great breakfast. There are several local walks (The Cotswold Way) near the hotel and the M4 is less than a mile away. My only criticism would be that the inn is used by local people and several drinkers were using foul language in the bar area.

    « Lovely and Quiet »

    We stayed for just one night. The hotel is set well back from the main roads and was so quiet overnight, very good for a good night sleep. The rooms were well equipped and we had a very large and very comfy bed. The staff were very friendly and helpful. We did not eat here as we arrived late but used the bar and this we so quaint. There was suitable choice for breakfast but at £12.50 each we found it a bit overpriced. This hotel really is a hidden gem for anybody staying in the area.

    « Overpriced & Underwhelmed »

    We stayed here as our family had booked a function here. I cannot honestly say we would pick this place otherwise. We could not easily find this place on a first attempt, it is down a narrow country road without obvious singage. After checking in, we were directed back along the length of the building to find our room. We encountered very narrow hallways full of old knick knacks, at one point we encountered a some horrendous wood panelling, and we knew what would be ins tore for our room! The walls had recently been papered, but the bathroom was something out of the 70's. the flooring had been discoloured and was a shade of yellow, instead of the grey that appeared behind the toilet! There was a couple of dead bugs in the bath as well! The bed wasn't horrendous, infact this was easily the best bit of the stay. We were awoken just before 8am, buy the cleaners (we found out after that the laundry room was 2 doors down from us) who were far from being quiet. Breakfast was a shabby affair, no milk or butter on the tables- the only butter was at the buffet table WITHOUT a knife with which to cut it- no napkins, VILE coffee that tasted like it had been sat on the hotplate for hours! The food was fine, but bog standard. and for the privilege? £12. extortion really- as we were told that breakfast was included in the room rate, only on check out did we discover otherwise!!!! This is a long review, and congrats if you have made it this far; essentially what i am saying is, if you have someone paying for you then this place is fine, but i would not spend my hard earned wages here again.

    « Unable to recommend this hotel »

    Had a 2 night stay last week. Ground floor Room clean, comfortable and well appointed. Despite complaining twice to Reception, Wi-Fi in room, would not work on any of our 3 devices. Only able to access Wi-Fi in the dining rooms/reception area on my iPad the first evening (after many attempts to sign-in), but able to get Wi-Fi on my phone both days. My wife could not get Wi-Fi at all. We had dinner in the restaurant both evenings, and we were impressed with the presentation and quality of our meals. However, the experience at our first breakfast was abysmal. On entering the breakfast room at 8:10, no staff were visible, most of the tables had not been cleared, no cereal bowls or bread/toast plates, no pastries, the orange juice dispenser almost empty, only 1 glass, and lastly nothing had been replenished. My wife went to reception to get some service, and a member of staff eventually appeared and offered coffee and asked if we wanted a cooked breakfast. We said we would both like the continental breakfast, if she could bring the china and more orange juice. We were disappointed to receive a cup of coffee rather than a pot, and no offer of a refill. By the time we left the room, no attempt had been made to clear the tables or replenish the cold food. Finally, whilst we accept that it is hotel policy to allow pets, we were surprised to find, on both evenings for several hours, that a gentleman, who did not appear to be a hotel guest, sitting in the bar was accompanied by a dog lying beside him on the bench seat - very unhygienic due to close proximity to people eating in the dining room and possibly dangerous to anyone allergic to animal hair who may later sit there. Overall the appearance, service and attitude of most of the Compass Inn staff, was below that we have ever experienced in many similarly sized B.W. hotels, where we have stayed in the past.

  • 5
    « A Great Find! »

    I'd never stayed here before, so I was pleasantly surprised by the overall quality of my stay. Great location just off the M4. Very nice hotel, great staff. The meal I had in the restaurant was the best I've had in a hotel in years! I will be back!

    « Business hotel, a bit tired »

    Found our room at the end of a rabbit warren corridor, plenty large enough so we could spread all of our luggage out and prepare for our next day walking. Comfortable bed, large breakfast room with food selection and staff helpful and friendly. Didn't stay long enough to experience bar or restaurant as went in to Tormarton for the evening, but overall does what it is supposed to do.

    « Feel refreshed after a good night's sleep? »

    At supper, nothing arrived as we had ordered - we wanted medium teak but were brought over-done steaks; my wife ordered the ice-creams sweet, stressing she did not like strawberry ice cream, yet one scoop was strawberry. The waitresses at supper were not attentive to what we were ordering; they did not write down our orders seeming to have other things on their mind. Our waitress at breakfast was good. The bedroom was OK , but the drinking glasses in the bedroom were plastic. We mentioned all this to the receptionist who gave us a rebate. A 2-star establishment, maybe, but hardly 3-star. Our guide at Badminton house was equally dismissive.

    « Quiet Sunday night »

    Booking in earlier the room was clean and tidy. The hotel was quiet all facilities were available. The food was reasonable both in taste and price. It is clearly a local pub some guests had dogs. the only comment I would add is the young lad never washed her hands after handling the dog water bowl.

    « We were not disappointed »

    We arrived after hiking south bath on the cotswolds way, and as we booked online, we were not disappointed. The hotel is small, quite and set away from the main road. Breakfast was great and set you up for the day. All in all, a good night's stay!

    « Just right for us! »

    A two-night stay while visiting Bath: we wanted to be out of the city with its exorbitant prices, and this was an ideal jumping-off point. Signs to the residents' car-park were... idiosyncratic, we ended up entering through a warren of rooms before someone emerged from a bar to escort us to Reception (which could have been better signposted). Check-in went well, although it was quite a long trek along a corridor and up several steps to our room - which when we got there was very comfortable, and well-presented. Breakfast was good, although on the second morning one of the servers didn't really seem "with it" and we had to ask for our order to be taken. But compared with the rest ofd our stay, this was only a minor niggle.

    « Good location, beautiful surroundings, good service, but in need of some TLC »

    Whilst this popular hotel has it's good points, it could be much improved by some desperately needed TLC to upgrade the interior, and rooms. That said, whilst somewhat dated, the rooms are comfortable, the food is good, and the current chef caters well for special diets, and the overall service was good. The hotel also is close to the highway, and within 30 minutes of several major cities. Whilst the free WiFi has improved it is still incredibly slow.

    « good food and service »

    Came here for lunch with family. food was well cooked and we all enjoyed our meals. There was plenty to chose from. The surroundings were very pleasant. Service was good. Just enough attention to make sure we were OK and had every thing we wanted without being intrusive in any way. We were not hurried in any way and were able to take our time. Would return here for a meal again.

    « Oh dear »

    Good points: The location was very handy for me attending an event nearby - so I missed the city traffic. And it's so easy to get to from the motorway. The location was the main reason I booked this hotel after reading mixed reviews. And it has a restaurant which is useful when you are travelling for business so you don't have to worry about where you are going to eat. Restaurant food was really good - with lots of choice - and bar had good range of drinks. The room itself was quite spacious but had dated decor, but that didn't bother me. Unfortunately there were quite a few things really let this place down. Bad points: The bed was really uncomfortable! It sank in the middle and you could feel the springs. Also, it was really low to the floor and made it look like you were trying to sleep on a camp bed in someone's sitting room. Bedding felt worn and well used! Shower in the morning was cold. And no hot water from the taps. I heard someone else complain about this at reception and they were told that lots of people were using it at the same time. I had a shower before 6am and the system couldn't cope with it. Not good. The chair in the room smelt like dog. The free wifi in the room was well received - but then it signed me out and when I tried to sign back in it told me I was already signed in but then I was signed out... and I got stuck in this loop. I eventually gave up as it was too late. A couple of incidents at breakfast really put me off my food. There was an ant crawling on the continental breakfast table and when my partner went to get toast, he found mould on the white bread... and then mould on the brown bread. The waiter did change the bread, but I think we were a bit put off by this. Also, there was no butter out, and everyone kept asking for butter, so the poor waiter had to keep going into the kitchen to get it. There must be an easier way! As I had to leave early, my partner raised the issues with the member of staff at reception. She was interested in hearing about the chair but she didn't say anything about the lack of hot water. Also, she didn't give him a chance to tell her about breakfast. Overall, not a great experience, but hopefully it can be fixed!

    « like a cheap seaside hotel from the70's »

    Shocking for the price. Poor, worn out decor, creaky floors and thin walls. Much better off in a premier inn or travel lodge. Stayed one night on business and all i ask is a comfortable nights sleep and hot water in the morning! unfortunately they couldn't manage the hot water bit. only stay here if its half price or free.

  • 5
    « Brilliant Sunday Lunch »

    My wife and I have had some very good meals here but last Sunday the really cam up trumps. We were searching for a venue to take my wifes mother now 93 and a friend both of whom are not large eaters. We decided to call the Compass to ask wether or not they could help out asking maybe the had childrens meals and were genuinely surprised and delighted to learn that the chef was willing to plate up to smaller meals at an appropriately smaller price problem solved. When the meals roast lamb arrived everyone had a decent looking meal just right for them and without anyone feeling that they were different. VERY IMPROTANT to a lot of people when for whatever reason they find they cannot handle large meals and don't like sending food back. AND MOST IMPROTANT THE LAMB AND THE REST OF THE MEAL WAS TO DIE FOR. We had sweets and coffee and the meal and get together was enjoyed in a relaxed and convivial surroundings. Perfect!!!!

    « Lovely location, good food and service »

    The regular menu was very good and extensive, the specials even better. We had a thoroughly enjoyable and un-hurried lunch in the covered garden area which is lovely. The service was attentive but not invasive. A nice place to stop for lunch. We did not experience the hotel or dinner.

    « Good location, average hotel »

    The hotel is located in a good position not far from the M4, the bar and food were very good but I found the restaurant to be very dated with ripped chairs etc. The wifi signal in the rooms was so low it was unusable but the bed was comfortable.

    « Good for the price »

    Nothing exciting about this hotel, very average. Shower was alright, the bed was comfortable and the service was average. Not sure if we were booking this hotel if there were many other options around.

    « Tucked away in a convenient spot »

    My daughter and I stayed for a weekend in this very conveniently located, away from the hustle and bustle of the city mayhem hotel. It wasn't pre-booked and we didn't know what to expect but pleasantly surprised. Our intention was to stay for one night but we extended it to two nights. Receptionist was very welcoming and pleasant (they all were!). It is a properly run small hotel; our room was spacious, very clean and comfortable. There is a restaurant and a pub but we didn't have time to explore neither of them. There is plenty of space to park your car, easily accessible, pleasant staff, easy to find, clean, comfortable and within an attractive price range. This is exactly what I would expect to find in any accommodation. A big thank you.

    « Great location »

    A very well located hotel, it was close to the M5 and only 15 min drive into bath. The hotel staff were friendly and the food was excellent. i would definitely return if going back to the area. Not the most modern or "branded" hotels but this enabled a uniqueness about it that gave it plenty of character

    « Loved it »

    We came here for the first time as a quiet weekend break without the children. We booked with our Tesco reward vouchers and were unsure what to expect as we had stayed at a Best Western hotel in January which we were very disappointed with. Not so this time. The staff and manager were extremely helpful,.the room was excellent, very large( we had a superior room), well appointed, and very quiet. Although this hotel is just a stone's throw from the M4, it felt like we were out in the country. We didn't have an evening meal, but breakfast was good- a lovely selection, and cooked to order. This was an ideal spot to stay to visit Bath. We are already talking about a return visit and we have only been home a few hours!

    « Col876 »

    Very Highly recommended small family run hotel. Very friendly, helpful and courteous staff and Proprietor. Fantastic delicious home cooked food. Roasts very highly recommended. Rooms very spacious and well appointed. Just off the M4 although far enough not to hear the noise. About 15mins drive to Bath and just down the road from Badminton. Really lovely stay and will be going back sometime

    « Wedding »

    Myself and my Husband recently held our wedding breakfast and evening do here. We couldn't fault the venue, the staff, the rooms, the food or the bar. Emily and Penny were incredibly helpful throughout the planning and ensured the day ran smoothly as we planned. The orangery is such a beautiful room, helped by the sunshine we were lucky to have all day. We were served a 3 course wedding breakfast which was great and all the guests states how lovely there food was. The bridal suite we stayed in was lovely, lots of room two TVs, patio doors , all in all very comfortable. I can highly recommend this venue for a wedding, evening do, party or just a evening meal. It's a great location, staff are friendly, food is great and if you need to stop over the rooms are ideal too.

    « Food »

    Cannot fault in any single aspect, I chose to have two starters, The chicken scewers with satay were amazing, followd by the pan fried squid wity chilli and ginger which were just as awesome if not more!! Presentation and service were fabulous too. Will definately be stopping in again very soon.

  • 4
    « Reasonable hotel and location »

    We stayed at this hotel using Tesco vouchers. The room was a twin and was very acceptable. We slept well and it was quiet. We were visiting Bath and the location just off of the M4 was ok for us. The room was clean and tidy and had all we needed. However, the hotel bar wasn't very appealing. We didn't eat at the hotel so can't comment on the food.

    « Friendly Staff throughout »

    Pretty Standard Best Western type accommodation, so all fine there. Very Nice bar area, serving real ales that are well kept. Excellent bar food. All staff, were exceptionally helpful and friendly. Will us this place in future when in the area.

    « This was once a nice stopover .... what has happened? »

    For several years now we have stopped at this Pub for lunch on our way back from London. However, today was a big disappointment. Sat at a table in the conservatory and waited .. and waited ... In the end I got up to try and find some waiting staff to get a menu. It eventually arrived and my husband ordered roast beef on brown bread only to be told after a while that there was no brown bread. He then opted for the broccoli and stilton soup which when it arrived was quite a bright yellow with a vague hint of stilton (the pea and ham soup with stilton thrown in?). The had another wait for the bill. Looking around the place needs a good makeover. The chairs in the conservatory have seen better days and the very offhand staff could do with some customer service training, especially the 'waiter' in the grubby T-shirt with a long ponytail. Don't think well rush back there. What a shame as this was a very convenient midday halt. We did not stay over night.

    « Very pricey for very mediocre stay.... »

    I stayed in this hotel with my fiance as a cheaper alternative to staying in central Bath, we took advantage of the Tesco offer and I paid £20 for an upgrade. I'm very glad we did that, as had I have paid the full £120 for the night I would not have been happy! The Hotel looks very nice from outside, especially welcoming on a dark night. We entered from the back and walked through the hotel to get to reception, staff were friendly enough. We stayed in room 40, the room was warm and clean and the décor was modern in the room, the bathroom was incredibly dated with blue lino and a yellow lino floor. The shower was hot and high pressure. The beds were comfy enough, though were 2 singles pushed together. We left the heater on low as it was a very cold night. I woke freezing in the night and the heater was off and would not heat up again. I looked for a blanket and there wasn't one. I had to put my jumper on! The main reason this gets a 2 star for me was the service and the awful breakfast we had. I chose to pay the extra £25 at time of booking for the breakfast and it was pitiful. We arrived into the restaurant at about 09:45am there were 2 other people in there, there was a very limited selection of cereals, yoghurt that looked none too appetising and a fruit platter which looked like it had seen better days. We had a cooked breakfast, I asked for simple poached eggs on toast and my fiancé had a full cooked breakfast. It was awful, I am far too british and I never complain (to be fair, I didn't complain) but I should have. The toast was black, burnt to a crisp...the fried eggs were browned and discoloured from being cooked in old fat and the beans looked liked they'd been sat in their dish for a week. I was kinda baffled to be honest, that anyone would serve that! The waitress was nice enough, but there was the two of us, another couple and a family of four and the service took forever! While we were leaving I also saw the two kitchen staff who looked pretty unkempt both smoking at the kitchen door and I saw one of them spit... nice! I'm glad I didn't complain about my food!

    « good food good room »

    I stayed here on buisness, my only complaint is the tv is too far away from the bed, this seems to be common theme in hotels these days though, I had the rump of lamb for my dinner, this was one of the best meals i have ever eaten, breakfast a bit pricey for what you get, a lovley quiet room with a heater that works well and a powerfull shower,

    « Two day stay »

    So this place is good nice rooms nice beds it's an old hotel but it's clean and tidy dinner was great I had the steak but a fried breakfast for £12.50 what a joke staff were polite and friendly but the cost of breakfast wowo

    « Sad to see the demise of what was once an iconic gastro pub and hotel »

    This was a nostalgic visit to one of my favourite Rnglish Pubs en route to London during a business visit to UK. I ordered a Cheese Sandwich with red onion, celery and mayonnaise with side salad. 3 minutes later I received probably the worse sandwich I have ever seen in my life containing a sprinkling of tasteless waxy grated cheese in cheap and nasty mass produced bread. No red onion, no celery and no mayonnaise. I returned it asking for what I had ordered.m2 minutes later the sandwiches came back with no more cheese and no more than a teaspoon of mushy gunk on top of the cheese!! I will not be returning on future visits. Best Western you need to get your act together. Little wonder the place is virtually empty

    « Cute quaint hotel but lacking in areas »

    We had booked the hotel for a business meeting. The first impression is one of amazement as its not what you expect when you are looking for a best western hotel. It more looks like an old pub and it's easy to park in the pub car park by mistake. The meeting room was ok but it was very cold. The heating wasn't on or wasn't working and most of the day we were there with our jackets on and warm woolly jumpers. A second criticism was also that the staff were not very attentive and there was no one checking in whether we wanted some new refreshments or anything else. Lunch was ok but it wasn't anything that would be remembered. It was, in my view, mediocre at best. Cannot comment on the rooms but for meetings I doubt we will book it again.

    « Average hotel in good location »

    Stayed here for one night. Comfortable and clean room and most important for me very quiet even though it is close to M4. However the food was a let down. I had fish and chips. The fish itself was nice but the batter was soggy and greatest fault of all they put the fish on the chips which made the chips soggy too. My husband and daughter had sausages and mash. Sausages were dry and both said the sausages needed something else like onions with it. Breakfast was awful. We had to keep asking for things, is tomato sauce, clean cutlery. Fruit was non existent as it hadn't been replenished. The fried breakfast tasted as if it had been warmed up and the bacon was burnt. It wasn't cheap either - we paid £12 extra for breakfast. Had to wait for check out as the receptionist was having a meeting with one of the staff. Th experience was disappointing because the hotel bedrooms were nice, location superb and hotel itself very pretty with ample parking. Need to improve on the food and it would be very good.

    « Unwelcoming »

    It always gives me much pleasure when I can say something good about a meal out, after all when we are paying for a meal we expect to get not just value for money but that little extra that makes the experience just a little bit special. The friendly welcome is a good start, and reasonable personal service is another factor. We have had these before which has made our meal enjoyable. Sadly neither were in evidence when we went for a meal lunchtime today December 16 2015 at the Best Western The Compass Inn, where my wife and I met up with her sister and husband. Being a lunchtime especially early (12 noon) we have got used to being the first ones to get there, however the welcome was completely off-handed and then to have to go out of the restaurant to ask for someone to serve us was not what one expects. The menu, when it finally arrived, was filled with what I believe in the publishing trade is called white space, that it there was minimal choose and what was on there was expensive. As it happened the choice each of us made was nicely presented and very tasty. Sadly for me that is the only good thing I can say about our lunchtime get together before Christmas. So completely different to the last time we four had a meal there. It is not a place to which we will return!

  • 3
    « In need of tlc »

    Stayed here for a couple of nights, and whilst the location is handy, the building pretty to look at, it's not a great hotel. It was clean and the staff were friendly but for me that's were the good stops. The rooms were very dated, with paper hanging off the wall. The room was especially cold and the bed was uncomfortable. Wouldn't rush to book again especially for the price I paid. But if you need a good location and a clean hotel this will suffice.

    « Needs improvement »

    Apart from the lovely female member of staff wearing black, the rest of the staff looked grubby and unkempt, particularly the man with very long dark hair who was wearing a dirty shirt. The table was dirty when we sat down. Food was good however. The toilets need attention.

    « Grotty »

    We popped in for breakfast. Slack staff, dirty toilets, overpriced food (£8 for a rubbish bacon sandwich on sliced white bread), very average coffee. I certainly wouldn't want to stay here based on this.

    « Annual Dinner »

    I was fortunate enough to be invited to the annual dinner of The south Gloucestershire Tories! This was a very happy occasion particularly this year due to the election successes. The Hotel catered well for this event and were very friendly and hospitable. The food on occasions such as this when mass catering is involved, becomes what I would call "School Dinners" however these days we are seeing more and more establishments being able to provide with advance ordering very good quality food. This is one of these establishments and the food was great well served and presented, washed down with copious supplies of wine, enjoyed by all who attended and enhanced even more by the speech from the recently elected MP who gave an exceptional after dinner speech. You don't have to be a Tory to enjoy the delights of this Best Western Hotel, They will serve other political parties and non political persons as well so please go and enjoy the food and hospitality.

    « Best Western Compass Inn, Badminton »

    A country inn with character set in pretty surroundings yet convenient to the motorway and close to Bath, Bristol and Cotswold attractions. Nice decor and comfortable accommodation, excellent food and very friendly, welcoming staff. Overall very good value for money.

    « Promised So Much But A Real Let-down »

    We stayed here for a few nights at the end of the May over the Late Bank Holiday Weekend. Basically, the problem was insufficient staff of duty. Meal service got slower and slower each night. We did not always got what we ordered, and items were missing on some of the courses. The staff were so obviously rushed, and kitchen production seemed very slow too. Sunday Breakfast was straight out of "Fawlty Towers" with one man on duty who clearly had NO system and was overwhelmed. Several folk walked out without being served. On leaving, we raised these issues, and were simply told it was hard to get staff to come over a Bank Holiday. Our room was pleasant and spacious enough; the garden was relaxing; but dog walking was not allowed in the adjoining field as there were lambs there. It would have been good to have been told before we arrived. It is a lovely rural area and we had some delightful places to visit nearby.

    « Great buffet lunch »

    We have visited this place many times. The staff are always pleasant and the location if convenient for meetings. I am pleased to ay the buffet lunch was exceptional with lots of tasty (and good variety of) sandwiches chips and hot and cold drinks. There was plenty to go round. My only grumble would be that the meeting room was cold.

    « Thank you »

    Many thanks to the staff who helped us at the weekend when we had a punctured tyre on the M4. Everyone was very friendly and the coffee and a phone was just what we needed- thanks. Love the fire. Very cosy. The hotel looked very nice- perhaps we will stay next time!

    « casual vist »

    we went for a quiet drink,my wife and i,very nice little hotel,only had a couple of pints,nice and relaxed atmosphere....was told the hotel support people with learning difficulties,which we are big fans of......yes well worth a vist

    « Chef's night off »

    Having read all the great reviews, we were looking forward to our evening meal whilst on an overnight stay here. It was our misfortune to dine in the head chef's absence. There was a very limited menu with no specials board. We overheard a member of the restaurant team inform another customer/guest that the assistant/trainee chef was running the kitchen; with a mate! I am sure he was working hard, but was presumably out of his depth. Other guests returned meals and drinks. We had a crucified burger and salmon drowned in sauce. Given the noticable absence of the owners or any kind of management figure so highly praised in previous reviews for the entire duration of our (allbeit) overnight stay; I saw little point in complaining. The meal should have come out of the kitchen 'right first time', sending it back would onlynhave added to everyones stress. On a positive note - rooms were spotless and the staff pleasant.

  • 5
    « Fantastic Hospitality »

    Having stayed at the Compass on business for over 2 months I cannot praise Penny and her staff highly enough. Rooms always clean and comfortable but the bonus with this hotel is the staff as you feel your are home from home. Special mention must go to Frank, Emily, Nick and Hugo (sorry if ive missed anyone). Their customer service, excellent restaurant and bar facilities, housekeeping and general feel from this hotel makes it a must stay if you are in this area. A hidden gem. I hope to be returning with work in the new year and really look forward to staying in this fantastic place again. Regards to everybody Phil and Charlotte Parker.

    « Best Best Western near Cotswolds »

    If you want comfort, hospitality, warmth and a great landscape, this is the place. From the beginning you feel the staff being just wonderful from morning till evening. The owner, a beautiful lady, makes you feel very welcome and goes out of her way to make you feel important as a guest. The pub is a fine place to finish off your evening. Breakfast is plentiful and better than most Best Western we have stayed in. They even have a breakfast menu if you don't care for the buffet. We just love this hotel (for the second time) and plan to visit again soon

    « Friendly, comfortable, needs a little tlc. »

    What makes the Compass stand out is the friendly staff. I only had one night here but was looked after very well. Even giving us a lift to and from some friends nearby. You don't get that kind of helpful service nowadays. The room was basic and comfortable. No noise from the road. Breakfast was great. It did need a little modernising but I will happily return even if no decorating is done. Thanks Penny and the team.

    « Characterfull Country Hotel »

    If you're looking for a hotel void of personality and character with apparent sterile appearance reminiscent of soviet architecture then keep looking. The Best Western Compass Inn has character personality and friendly staff. The rooms are well presented and very comfortable with surprising WiFi speed. Staff are helpful and the bar and restaurant is somewhere that I would happily return to if I'm ever in the area again. Dining in the Orangery is a nice touch.

    « Great food, poor accomodation »

    Booked in ahead of business meeting the following day. At a long drive to get here to be greeted with room 11 which consists of a pull down double bed and an ensuite which is in poor condition. is amazing!!!! Visit but don't stay.

    « Great Food »

    Called in here on the off chance on a Sunday for lunch. We had not booked but got a table straight away. The roast lunches were some of the best we have ever had both for quality and quantity the service was good too.


Getting to the hotel ...

All directions
·From: M4. Take the first right on A46 north toward Stroud. The Best Western Compass Inn is located on Junction 18.