Best Western Hotel Huntsville, Huntsville

Property is under renovation. Carpet dirty and stained. Cigarette burns in tub. Lock faulty on door I pre paid and reserved this room in advance. I wish I had known about the renovation I truly overpaid for this room

Find another hotel. Drive to TN if you have to or sleep in your car. I chose this Baymont based on my stay at the Baymont in Madison, big mistake. They couldn't be anymore different in property appearance and feel.

There is no reason this place should be open for business. On September 11th, we saw a signage on the door that should have been our first warning to stay away. We were traveling as a small group and had just come from a beautiful hotel in Birmingham and I expected the same here. I walked through the door and straight to my room to take a meeting online. I then left for dinner after taking a quick look around the room and noticed stained cover on the ironing board, an outdoor window that would not lock on both sides and my door did not bolt from the inside. I grabbed my things and went to dinner and talked to my traveling companions about leaving and getting our money back. Unfortunately, the reservation was made through a 3rd party and we were told to get our money back from the manager at the hotel. By the time we got back to the hotel from dinner, it was late and we decided to stay there AFTER we called around to find other accommodations with no success. It was either Baymont or the car. I chose Baymont when the manager (according to the 3rd party reservationist) refused to give us our money back because we had been there "3 hours" (actually 2 hours out at dinner and trying to get out of this place).

The hotel is filthy, carpets disgusting, the whole building stinks, the workers sit on their ass all day and don't lift a finger to cleanup. There is construction going on, with a large red sign saying stop work no permits have been issued by the City of Huntsville. The pool is full of muck,the grounds are overgrown with weeds. Online they advertise pets stay for free but the manager said there is a $150.00 fine for pets, I told him he should take a look at the Wyndham booking site and he wouldn't make stupid statements like that. The breakfast consists of stale bagels and bread, the coffee must have been brewed the day before.This is by far the worst hotel we have ever stayed in and that is saying a lot.

This property was under renovation and it was horrible. Will not return, even after renovation. They should close this hotel until they finish renovation. The rooms are too small. I was very uncomfortable, the whole weekend. Couldn't wait to leave.

49902, Director of Sales at Best Western Huntsville, responded to this review
We're sorry you were unhappy with your stay. As posted at the front desk and in the elevator, we are working hard to renovate our property since it became under new ownership and we are fixing all issues you experienced, including making the rooms for comfortable with new furniture, carpet, bathrooms, beds, A/C units, and paint. It takes time to renovate and we have only had this property a short time and are fixing issues from the previous owners. The owners do not want to completely close the property until it is absolutely necessary so that our employees still have a paycheck. We will however have to close for a week while we work on lobby and the exterior. We have made Wyndham and all the booking sites aware of our renovation but it seems to not be posted. Thank you for your feedback. Laura, Sales Manager laura.baymonthuntsville@gmail.com