SureStay Hotel by Best Western Baytown, Baytown

The staff has clearly put a lot of work into refurbishing this property. Rooms are light on carpeting/fabric, so you can be more confident of cleanliness. We had some issues at check-in but they were able to move us into new rooms despite the late hour.

Hotel Manager, Owner at SureStay By Best Western Baytown, responded to this review
Hello Brown, Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and also the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. Looking forward to your next visit for a fantastic experience. Sincerely, Hotel Manager.

Went in room after checking in to a room with air-conditioning turned off. It was over 100 degrees when we walked in. Sat out side for two hours before going in room It was another 6 hours before the room was comfortable.

Hotel Manager, Owner at SureStay By Best Western Baytown, responded to this review
Dear Guest, We apologize for the discomfort you experienced due to the temperature in your room. Your feedback is valuable to us, and we're sorry for any inconvenience caused by the delayed cooling. We'll make sure to review our procedures to ensure that rooms are at a comfortable temperature upon guest arrival. Your comfort is our priority, and we appreciate your understanding. If you have any further concerns, please don't hesitate to reach out to our staff. We hope to have the chance to provide you with a more enjoyable stay in the future. Sincerely, Hotel Manager

Our experience was terrible The service when we got there was great the Lady in front she was sweet and friendly.The area or locationwas ok. The Hotel was reasonable it look like Motel. The room are nice but nasty uncleanness. Appliances was dirty and nasty. We like the room but hum pretty terrible so dissatisfaction and disappointed

Hotel Manager, Owner at SureStay By Best Western Baytown, responded to this review
Dear Guest, We welcome your visit and appreciate your feedback. I value your opinions and will use them to enhance the amenities at our campground. We look forward to seeing you soon. Sincerely, Hotel Manager

Very friendly, very kind, very sanitary, very efficient! The rooms are so spacious. All of the interior in the rooms are new. The privacy is awesome. The best part is the amenities! They accommodate all amenities, and that's priceless! Thank you Sure Stay! From my family and I!

Hotel Manager, Owner at SureStay By Best Western Baytown, responded to this review
Dear Guest, It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us. Sincerely, Hotel Manager

Living in a hotel with a family for 3 weeks is very stressful. The amenities in the room helped make it less stressful! The staff was amazing and very helpful. U highly recommend this hotel to anyone traveling whether with family or alone

Hotel Manager, Owner at SureStay By Best Western Baytown, responded to this review
Dear Guest, Thank you for choosing to stay with us. We are glad that we met your expectations. My team is really appreciative of your generous compliments about our rooms and service. We will constantly strive to give an excellent service and product to achieve good complements from you on your next visit with us. Hope to see you soon. Sincerely Hotel Manager

in over 50 years of travel this is regretfully the worst review I have ever written. check-in did not acknowledge me as a member much less as elate. no express ck. out offered. did not even ask how the stay was. room floor all tiled. made it slippery when wet from rain and shower. shower curtain needs metallic fasteners glued to wall. keeps h2o in. no soap dish in shower. put everything on the floor. as a suite, table had one chair. no couch or reading light. no usb outlets for computer table. no pictures on any wall. no snack breakfast or office coffee. blamed it on virus. was not allowed in the office at all, day or not. sorry, but the owner/mgr. need lessons on how to run their business.

Hotel Manager, Owner at SureStay By Best Western Baytown, responded to this review
Dear James, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.