BEST WESTERN PREMIER Hotel Marina Las Condes,  Santiago de los Caballeros

4.5/5  - based on 869 guest reviews.
Av. Alonso de Cordova 5727, 7560927, Santiago, Chile - See map
+56 225994000 +56 225994001

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 875 traveler reviews
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Discover the Best Western Premier Marina Las Condes located in a new and sophisticated area in Las Condes, beside the Andes mountains. We are your best option in the modern city of Santiago, Chile. Our hotel is an upscale property, completely designed and built between the years 2007-2010, with 244 rooms, including four junior suites, a lounge bar, a restaurant, meeting rooms, a pool, and a gym. Foreign non-resident guests do not pay any tax, as long as they pay US dollars or credit card. 19% VAT is due for all Chilean and foreign residents.

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Room 1

Guest reviews


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based on 875 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
389
Verygood
 
388
Medium
 
75
Poor
 
14
Horrible
 
9
Business Business 258
Couples Couples 309
Family Family 150
Friends getaway Friends getaway 63
Solo travel Solo travel 43
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PREMIER Marina Las Condes,Santiago de los Caballeros
  • 5
    « Great location »

    Very nice hotel, with modern decoration. Nice bar for a glass of wine after a working day. The restaurant has very nice dishes. The hotel is really close to a subway station (200mt), which helps a lot to visit touristic places in the city and just 15 min walk from a mall and a park. Very good location. Rooms are clean and modern.

    4
    « Very Good »

    Clean and very silent room. Located close to Parque Arauco mall, one of the best of Santiago, with a lot of good restaurants and stores for shopping. There is a simple gim, but helps if you don´t want to go outside for a running. The Parque Arauco, is a very nice place to do, so. There is a swimming pool and a jacuzzi on the rooftop, that you cna take a very good wiew of Andes Mountains

    5
    « All ya need, but no nightlife in area »

    My stay was trouble-free, except for the distance from the popular sites. This was actually okay considering the tour company I used, Touristik, picked me up daily and their main departure point was at the swank mall - Parque Arauco - just a few hops and a jump away. No complaints whatsoever about their very helpful staff (sp. Fabian y Karina), quick check-in/out process, tasty complimentary breakfast or the very timely car service they arranged to pick me up and drop me off at the airport (which was not as expensive as the taxi scam I thwarted). If/when I return if on business, I would likely stay there.

    2
    « Internet does not work »

    Internet service is terrible even if you choose to pay for it as I did. Don't come to this hotel if you need to get work done on the Internet. The rest is fine but hotels should understand how PARAMOUNT is good Internet service for traveling people. Getting work done and being able to talk with your kids is of utmost importance!

    3
    « Simple and convenient »

    The hotel is very well localized in Santiago. The breakfast is good and some of the rooms are good, but if you get unlucky to get one of the old ones (like I did this time...) then the experience is really not that great.

    5
    « Incredible Hotel. Great Price. »

    Hotel is almost a budget-luxury hotel. For U$120/night, you can sleep at a great hotel, with a panoramic pool, jacuzzi, small gym, excelent breakfast and a room with a great view to the mountains or the city. Staff was excelent in helping me, even when i couldn't speak spanish properly. They have a van service that takes you to a great mall nearby and also bus services to the sky centers.

    4
    « Keeps getting better »

    Already a good option, but keeps improving at every visit. Better service and the hotel is kept in great shape. Staff is more friendly and efficient at each visit. Very well located, definitely a good choice while in Santiago

    5
    « Great Hotel for Business Travelers »

    I travel extensively to Chile for business and after staying in various hotels in different locations in Santiago I believe this is the best hotel for me. Parking is free, restaurant is really good, walking distance to a mall, a block away from the subway station and two blocks away from Parque Arauco. There is also a starbucks next door and Juan Valdez too, so you have different options. Easy access to freeway and public transportation. Hotel is modern and sharply decorated.

    3
    « Good »

    Hotel is good. Has a good cost benefit. The service is average and the rooms are okay. Don't expect much but for the value that they charge is quite fair. Restaurant closes early and food in the room is not good.

    3
    « Some good, some strange »

    Pros: * Large selection of items for breakfast * Clean room * Short walk to subway station Cons: * Front desk staff could not accommodate a basic request (see below) * Not the best location for sightseeing but good for visiting businesses in Las Condes We stayed four nights. There were two of us in the room, but on two occasions housekeeping only provided one bath towel. I called housekeeping to ask for a second bath towel but nobody answered, so I went to the front desk. The guy working there told me he could not give me one because they were locked away, and he did not have a key. What hotel cannot give a guest a bath towel?

  • 5
    « Great hotel »

    It's the 4th time I was in this great hotel. The staff is very nice, friendly and it seems they like to work there. The breakfast is very good! The room has a good space for the clothes for one week and is very clean. I totally recommend it.

    4
    « Good place to stay - aircon/heater very bad »

    Very good hotel in a nice place (close to good restaurants and malls). Room quite spacious, clean and modern. Great breakfast. Cons: poor wi-fi and the heating system simply turned the room in a near desertic place, zero humidity causing disconfort during the night. Asked front desk to fix or to have an humidifier but not happened.

    4
    « Good hotel but no wifi! »

    This is a well located hotel, nice rooms, warm staff and with excellent breakfast. The only problem is the wifi access - very low, sometimes off. We asked about that, but were told it was working as usual, which probably means, no working several hours of the day.

    4
    « Basic hotel with excellent fish restaurant »

    Stayed in this hotel for two weeks on a business trip. Rooms are average size and basic, nothing special. Good internet connection. The bar situated at the entrance of the hotel is rather cold (yes it was winter but still?) when the door at the entrance opens you feel the cold draft coming in. Check in and checkout was efficient and quick. Breakfast buffet, well I have mixed feelings all the cold food is nice but the scrambled eggs and bacon or sausages are at the same temperature as the cold dishes. This is a point management has to check and correct. As to the restaurant, excellent service the waiters are really professional and doing a great job. Now do not worry here the cooked food is hot. I tried all the fish dishes they have on the menu and they are all excellent. Cooked to perfection, nice presentation and tasting great.

    5
    « Cozy hotel »

    I had stayed in BW and BW+ before and this is my first time staying in BW Premier. The hotel is modern, cozy and even have a rooftop pool. Tried breakfast and dinner in different restaurants and quality is good. The hotel is located on the east side whereas the airport is on the west side, so journey to airport cost slightly more (about $45 dollars).

    5
    « Would stay again »

    From the friendly staff to ideal location, my first stay in a Best Western Hotel will have me considering staying in others for my housing purposes. There are many areas for food and shopping to keep you entertain in financial district of Santiago.

    5
    « Great value »

    We stayed in this hotel for five nights in between moves. Underground parking, heated pool with a really great view, comfortable beds, laundry service, and complimentary breakfast featuring fruit, pastries, cereal, toast, eggs, bacon or sausauge, potatoes, coffee or hot chocolate, and fresh juices. Bathroom was spacious and shower had great pressure and plenty of hot water available. Location was great for getting around. Room service was very affordably priced and tasty the one time we tried it. Just what we needed to rest and recuperate after the stress of moving. A real value - we are accustomed to paying $300/night for rooms like this in Santiago, and our bill was just over half that.

    3
    « Good for business »

    An option to consider while on a business trip to Santiago. Nice comfortable rooms, friendly service and good location. Fair food in the restaurants and good instalations. House keeping can be improved, but an all around good experience at a reasonable price.

    5
    « Location, Service, Relation Price-Quality »

    I have stayed here quite some times. The reception is really nice, friendly and helpful. The architecture is really modern, clear structure but also decorated with warm looking furniture and colours. Breakfast and Lunch is good and convenient. Rooms are clean and always with enoigh space to put all my clothes, even for two persons suficient. Bath is modern and there was a Gym and a nice swimmingpool upstairs: you have a nice view to the Andes mountains from there. I think the price quality relation is extraordinary and the closeness to Metro station and the city centre only 10 min away is great.

    4
    « Good service »

    I arrived in a Monday about 11am, the check in was only from 3 pm, so, I lunched at the hotel, good meal. I asked if they already had any room available and they got a room to me. All the installation looks new. I had check out on Tuesday. It was a efficient check out.

  • 4
    « Lovely hotel, great location. »

    Rooms were clean, service was excellent. Very helpful staff. Safe environment , lots of security without being obvious. Walking distance to transportation, the largest mall in South America, Starbucks across the street. A great experience.

    3
    « Breakfast is a disappointment »

    This is a good quality hotel although I would question the 4.3 star rating that it has given itself. I spent 5 nights at this hotel and can confirm the comfort of the room, the excellence of hotel staff and facilities. The restaurant serves excellent meals, although the menu is limited. Located out of the town centre, transfer to the airport will cost approx $US45, and the nearby metro will take you into the city centre in approximately 15 minutes for about 660 pesos. The area around the hotel is a business district and very safe, although there are not many restaurants nearby. However, it is an easy walk to the supermarket, huge shopping centre and pickup point for the hop on-hop off bus. The main criticism for this hotel is that the breakfast is below the standard normally provided at this level. The breakfast options did not vary over the 6 days of my visit, and not helped by hard (white) bread rolls most mornings (The wholemeal rolls were quite ok however). The wait staff were always very friendly and helpful but not particularly vigilant with offering coffee on arrival. The coffee,however, was good when it arrived! The hot selection was very limited, only scrambled egg or scrambled eggs with ham / bacon or sausage. Unchanged over the 6 mornings, so I am confident that this is the normal buffet offering. The room (1104), whilst quiet and comfortable, could do with some maintenance (ceiling paint) and suffers from awkward bathroom configuration. Otherwise it is a hotel that will provide a relaxing and enjoyable stay for guests.

    5
    « Comfortable! »

    Nice location, close to the metro station. Rooms are on the small side but very clean and comfortable. Staff are helpful and friendly. The restaurant is ok, i didn't enjoy the breakfast. the pizza place is great but unfortunately that closed early and didn't open on Sunday's. Plenty of places to eat in the mall nearby so food not an issue. Highly recommend and would stay here again.

    5
    « Hotel »

    The Best Western Marina Las Condos is an excellent hotel. The staff are friendly and very helpful. Hotel is in a excellent location for visiting Santiago. The room was clean and housekeeping services were great. The breakfast presented great food. A good mix for different types of guests.

    4
    « Nice place »

    Very friendly hotel with good facilities . Works well for business travellers. Rooms are well appointed and everything works !! Outside bar has a good atmosphere although service was a little slow. Noisy at night if you are near the atrium .

    5
    « Excellent hotel »

    Superb hotel in Santiago. Great service from all the staff. The reception staff in particular were very helpful and they spoke good English. They very kindly managed to provide our room much earlier than expected given that we were weary following a transatlantic flight. The room itself was lovely with a comfortable bed. Wifi was available in our room as well as throughout the hotel. The buffet breakfast was good. The hotel was in a nice safe area with the metro station less than 5 minutes walk away. There is a good shopping mall also only 5 minutes walk away. This is a great hotel and I would highly recommend it.

    5
    « Nice place, nice location! »

    Very nice hotel, with very kind staff. Clean, comfortable, cool neighborhood around, and the best of all: price range was really good. I definitely recommend to stay here in your next trip to Santiago!

    5
    « Excellent hotel in nice area of Santiago. »

    Hotel was in very safe, clean and modern area of Santiago. It was near the metro system and close to shopping and eating facilities. It was in easy walking distance from new modern shopping malls and the staff was easily able to make suggestions on where we could go for different needs or desires we had while in this short trip to Santiago, Chile. It is an ideal area of the city to stay in and far safer than the older downtown area of Santiago.

    4
    « Hoel »

    We enjoyed a 5 night stay at this facility. Very nice place. Clean very convenient to transportation. Staff was most helpful and language was not too much of a problem. A lovely restaurant and breakfast area were available. I would return.

    4
    « Would stay again »

    I booked a group of twelve into this hotel after our cruise. This is a very nice hotel with extremely helpful staff in a great neighborhood. The price is unbelievable for the quality of accommodations. I would readily stay here again and will be recommending this property to others through my travel agency.

  • 3
    « OH I hate to do this but... »

    What a very nice staff. Everyone was great throughout the stay. However, when we arrived the room was hot with a single tissue and no hair dryer. We went to happy hour after a very trying day. When we returned to our room, it was still hot even though we left the air conditioner running at a low temperature. We called the desk and an employee arrived to check the A/C. We were then offered 2 different rooms, all of which were hot. Still no tissues nor hair dryer. The happy hour food was mediocre but the beer was cold and the staff were excellent and attentive. Breakfast was good. The reviews I read prior to booking showed 4.5 stars. No way. Will not stay there again.

    4
    « Honest and good »

    Nice place to stay. Well located, good service, nice lounge and rooms. Gym needs more equipment but all works fine. Nice pool and Jacuzzi, very nice to relax and enjoy the view. A lot of Brazilian people due to location and Portuguese speaker staffs. Breakfast good with o a lot of varieties.

    4
    « great hotel in Santiago, Chile »

    A very nice hotel outside the city center of Santiago but very convenient, just a few minutes walk from the Metro station, and less than 30 minutes from the airport. Area around is within business district and feel very safe walking at night. Hotel is very new and clean.

    5
    « Most helpful »

    We stayed one night prior to joining a cruise. The hotel was very comfortable and the staff friendly. We chose to eat at the bar and the meal was very tasty and quickly served. Breakfast was wide ranging and well presented with plenty of seating. On the morning of departure the company we chose to pick us up failed to showed as arranged. The company South Excursions blatantly lied about about their reason for the over 2 hour delay. The staff tried very hard to sort out the problem and were so helpful We recommend this hotel to anyone who wants a nice place to stay that is welcoming and very helpful, with delightful staff We had the chance to catch a glimpse of a couple marrying and that was the icing on the cake

    4
    « Great location »

    In Santiago, this hotel is located conveniently to shopping, restaurants and the subway. A nice part of town, and a very comfortable hotel. Staff was very helpful and friendly. Would definitely stay here in the future.

    5
    « The un-Best Western Best Western »

    Our group booked this hotel largely based on price as were transiting from a cruise and didn't need an expensive downtown hotel but didn't want an airport hotel either ... this Best Western was a pleasant surprise with excellent service and a modern urban feel.

    4
    « Very good service, nice and peaceful common areas, comfortable rooms »

    The location is perfect if you wish to be near one of the best places in Santiago for shopping. Just a few blocks away form the metro and the Araucano Park which has beatiful green areas and roses gardens.The hotel offers parking, wifi,clean and comfotable rooms with more than conveninet facilities. The restaurant and the bar have very good menu and they are not expensive at all.

    4
    « Good area to stay in the city »

    Receptionists excellent, helpful and courteous. Room service very good. Enjoyed our stay. Restaurant menu a little disappointing but overall would recommend for a visit to Santiago s it is very central to amenities.

    5
    « Great value, modern, clean, surprisingly nice hotel »

    Just a five minute walk to the metro and access to all Santiago has to offer, we saved four or five hundred U.S. dollars by not staying at the cruise line's poorly-reviewed hotels and choosing Marina Las Condes instead. Great bargain, included breakfast, nice in-hotel restaurant for dinner and good residential neighborhood for strolling. The hotel has a small gym, beautiful swimming pool, modern, soundproof, well-ventilated rooms, strong and free WiFi, terrific, friendly multi-lingual staff and a Starbucks across the street! Thanks Best Western.

    5
    « Modern look and well maintained »

    Very good service. the hotel has a nice modern look and everything is well maintained. Very good location also. the restaurant is really good and the hotel has a decent bar. Very good breakfast. Hotel's location is excellent. Also, meeting rooms look really good and they give an excellent service.

  • 5
    « Very miodern and pratical hotel! »

    We were there only for one night but appreciate the area which is located near the largest shopping mall in South America. Nice people, Impressive area of skycrapers all different one from another, For those who like the US style modern hotel this is the place!

    4
    « Good Place to stay »

    This hotel is clean, close to the subway and has an excellent full breakfast. Disappointed that the hot tub was not working. Doesn't need a concierge because the staff is very helpful about nearby restaurants, directions, places to exchange money, etc. Most of the staff gave excellent service. Limited English was sometimes a challenge.

    5
    « Upscale without a high price »

    This hotel is in a very nice section of the city, close to a subway stop and near a large park and shopping mall. The staff are very helpful and friendly. The hotel is modern and extremely clean. The breakfast included many fresh fruits and juices along with eggs, meats, cereals, pastries, etc. The wait staff served excellent coffee and kept our cups full as we made breakfast our main meal for the day.

    4
    « good hotel »

    this is a good location for this modern hotel with swimming pool on the 12 th floor, quiet and clean... staff very efficient, a hot buffet breakfast is included and only few minutes from the subway...

    5
    « Santiago hotel »

    Great value for an excellent location. Large clean rooms, good full breakfast and helpful friendly staff. I would highly recommend this hotel. Close to the major mall, transportation, parks and restaurants.

    5
    « Great Stay at the Best »

    Stayed 4 day here , check in was fast & with 2 comp drinks, this is a Exceptional hotel and staff . made us feel at home, 10 floor room was clean and big. a full breakfast is served everyday , free Wi Fi. the manquehue metro station is 3 min walk across from the station is a mall and 10 blocks the other way is a very big mall and the stop for the hop-on hop-off bus tour. this is one of the best Best western I stayed at . this hotel is comfortable, modern has a great staff , in a good location near shopping and restaurants and is a good value. If in Santiago DEFINITELY stay here

    5
    « Clean Modern and Convenient »

    We stayed here after our cruise and chose it because it is only 1/2 block from the subway and about 15 minutes to the local mall. The area is about 25 minutes from old town Santiago by subway, which is easy to use and clean. Check in was easy, and all of the staff spoke excellent English. Each room has a safe for personal belongings and a refrigerator with wine and beer for sale, but you can use it to store a carton of milk or a bottle of your own water. There is a roof top swimming pool on the 12 floor in the old building with spectacular views. A full breakfast is served each morning with egg, ham, pastries and fruits. The staff was very accommodating in extending our check out hours to 3pm since our flight was not until 7pm. I paid only $107 per night using the Best Western website and thought this was an exceptional value for the quality and service of this clean and modern hotel. Nothing fancy, but lots of people use it for the convenience. I noticed many airline pilots and flight attendants checking in. They also allow up to 4 devices to connect to the Wi Fi concurrently. Highly recommended.

    5
    « One of the best Best Westerns »

    Made the reservation online, months later we called for a shuttle from the airport and was delivered to the hotel which is quite a ways from the airport. The check in was quick, the room was great and CLEAN. The free breakfast was HUGE, best of all the Best Westerns I've stayed at. Check out was simple and a 3 am ride to the airport via shuttle was on time. One caveat, they do NOT have their own shuttles but farm it out. So they are not free. $22 per couple from the airport. Even so I would stay here again in a heartbeat. Oh and fee wifi and4 channels of US news tv.

    4
    « Good feature, good service »

    it is very good hotel. good location for business. but it seems far away from center of city if you want to go around for traveling. I want to recommend this hotel for business. in my opinion, Breackfast is nice and good service. It make me feel so good every morning. I recommend this hotel for business not traveling.

    5
    « Our stays at Best Western »

    My wife & I have stayed at Best Western Hotels before, & the staff have consistently been very good. Clean rooms & usually well located. One of the few chains that includes breakfast. Usually well located & are within walking distance of areas of interest.

  • 4
    « Very well located, modern hotel »

    This contemporary hotel is well located; short drive from the airport, easy walk to the Metro. It is part of the world-wide Best Western brand so making/changing reservations is simple. We reserved a few weeks prior to arrival at a very reasonable rate of 107 USD/night. Foreign visitors pay no tax so that was all we paid. There is a small, underground garage with security gates. Parking is free. Check-in and check-out were speedy and accurate. Everyone working at the front desk speaks clear English. During our stay each employee we encountered was very willing to assist guests. Room 552 is in the Green Building which is adjacent to the Red Building. The two buildings seem as one, access is through a hallway. The lobby is in the Red side and the breakfast room is in the Green side. The large windows overlook the busy street in front of the hotel. One panel of the windows open. There is no street noise when the window is closed. There are black out curtains. The room lighting is good with bed side lamps for reading. The closet is roomy with a safe large enough for laptops. The climate control is easy to operate and works well. There are several electric outlets at the desk and near the bed. The king-size bed is made with good quality sheets and comforter. The pillows are average. The mattress is neither too firm nor too soft. We slept well. The bathroom is good size. The towels are very nice and extra-large. There are no wash-clothes (or flannels). The water pressure was fairly strong but the temperature fluctuated wildly between cool and super-hot. The shampoo, shower gel and lotion amenities are nice. Bring your own hair conditioner. Everything in the room was in excellent working condition and very clean. The wi-fi is free and worked well in the room and the public areas. The included breakfast is served from around 6 until 10:30. There is a good variety of hot and cold foods, including eggs, bacon, potatoes and veggies, cereals with fruits and yogurts, cold cuts and breads. There is a nice selection of pastries and cakes. We enjoyed the food and the service. The coffee was not very good but there is a Starbucks across the street. This hotel is modern, comfortable, and a good value.

    5
    « Good hotel, good location »

    Good hotel: Good location near business area and near shopping malls, which offer alternatives for food and entertrainment. Staff is very useful, good breakfast, and good on site restaurant. My only complain is the poor Internet service. This was my third stay this month on this hotel and each time the service becomes unreliable beginning late afternoon or at night.

    4
    « 4 night stay »

    Stayed for 4 nights, on business. Location: Fantastic, few minutes walk to Manquehue metro station, great neighbourhood Service: Great. Given a room in 5th floor, but some smell was coming from restaurant kitchen while window is open, so requested a room on 10th floor. No problem. Breakfast: good spread but a bit boring after 2 days, no menu changes Gym: Small but served the purpose Room: good size, with all amenities except no in room cofee/tea making facilities. Front desk: understand english reasonably well. Had problem when tried to ask for breakfast take away due to very early morning checkout. They arranged some coffee, sandwitch, juice and cake at 5:30am for us. Overall good. If they can arrange in room tea/coffee facilities, then it will be perfect.

    4
    « A good place, not too expensive in Santiago »

    Close to the convention center and a big shopping mall, this hotel offers a good option, not too expensive, in one of the best neighborhoods in Santiago. There are many options of restaurants around and the Hotel's restaurant is a reasonable one for a traveller. The only thing of note is that it appears that no taxi driver knows where it is located. So, always have the address with you. The roof poll is very very nice. Some rooms have a wonderful view of the mountains. Ask for one

    4
    « Fair option »

    Very good location, clean, new, beds are too soft, restaurant good enough for business breakfast. Bad Room is clean but towels feel cheap. Internet connection fair. Overall service is acceptable but not great, although, some individual are very nice and accommodating. Yes, will return because of location, but it feels you don't get as much as you pay for. They could be a much better choice with a few improvements.

    5
    « Very Comfy »

    This hotel was clean with a spacious room & everything worked beautifully. Excellent service with their laundry department and it's in a really accessible location. The Wifi is a bit sketchy that you would expect from a business type hotel, but it's worth it for the price.

    3
    « Comfortable, but very poor WiFi »

    I spent 23 nights at this hotel in September 2015. It was well located to my Santiago office but there is not much else around with regards to shops or restaurants. Good points: - Staff at the front desk were very helpful - The bed was very comfy (an important point in my books) - The shower was an "in bath" type but the water didn't change temperature on you so i was very happy with it. Bad points - The WiFi was horrible. I paid extra for the "best" high speed they had but it was useless in the room. Impossible for Facetime or even reading on line newspapers. So you need to go to the foyer to get anything close to decent - The food options were lacking both in house and close by. - No kettle in the room so an easy instant coffee was not available. I saw airline staff staying at the hotel which made sense. Nice, clean and comfy hotel for a short stay. Overall a nice hotel, I can't blame them that I got bored of the food due to my long stay, but a the WiFi needs to be improved.

    4
    « nice hotel »

    Nice clean modern hotel , good location ,close to Metro + bus stop and shopping centres. Helpful staff. Had to ask for complimentary kettle and teabags/coffee for room use .Breakfast OK ,usual basic items . Didn't use Swimming Pool which looks small .Overall , lovely stay and would stay there again

    4
    « Convenient business hotel »

    This is a modern business hotel, well located in Las Condes, close to a park and to one of the top malls in town -Parque Arauco. Rooms are large but somewhat lack character. Bathrooms are spacious and confortable and everything looks clean. Breakfast is OK, average for a hotel of this class. Overall, a good place to stay if you get it at the right price or if you are on business in this area.

    5
    « Friendly and helpful staff »

    Spent 2 weeks in this hotel for business travel. When checking in, explained that I wanted a room as far away from the elevators as possible as I would be working a few night shifts. This was not a problem and I was given a room at the far end of the hall on one of the higher floors in the new tower. Room was spacious, clean. There was always hot water and pressure for morning showers. Found all the staff friendly and always willing to help even if very few understand and/or speak English/French. With my limited Spanish and sign language, I always managed to obtain the information I needed. Ate at the hotel restaurant 3 times and the food never disappointed (had beef tenderloin, vegetable lasagna and spaghettini). I actually found the prices at the hotel restaurant cheaper than other restaurants. I traveled with a colleague who suffers from Celiac disease and the kitchen staff were very accomodating. They even brought gluten free bread and remembered when we went back. Very nice touch. The waiters were also always thankful when we added "servicio" to the tab. The breakfast buffet was adequate and no better/worse than other hotels. The only area for improvement is the service for tea/coffee. The current process is a model of inefficiency. There is insufficient staff to serve at tables and they become upset if you get up and serve yourself. Thank God for a Starbucks across the street because the hotel coffee is really bad (smells like paint thinner). The location is unbeatable and close to subway stops and the mall. I would definitely stay there again.

  • 4
    « It's a nice price/quality option »

    Santiago is a really expensive city, so for the price of this hotel you don't expect this kind of quality and location there. First the bad: Room service is supposed to work until midnight with the full menu, but I called at 11:30 and they told me that they only had the late night menu at that time for the kitchen was closing (I really didn't expected that specially on a Saturday night). Also the Cesar Salad was a toast and lettuce (that's a first for me!). Bed was comfortable, and breakfast was delicious and had a nice variety. I think if I wouldn't stay there again though.

    4
    « Comfortable »

    Is not too expensive, located in Las Condes, is a real nice place to stay, rooms are comfortable, people is very friendly. A few minutes away from fine dining restaurants and 25 minutes from the Airport. Rooms have outlets for me to plug several devices at the same time and no need of adapters.

    5
    « Great hotel, great room, great customer service »

    I stayed at this hotel for a few nights and had a great experience. The room was fantastic, with a spectacular view of Santiago. Everything was clean, good breakfast, good experience. Natassia at the front desk was extremely helpful upon check in and helped make this hotel a great experience!

    4
    « Modern and clean »

    We stayed at this hotel twice while visiting Chile (we took a midweek trip to valparaiso and they even held our big bags for us until we returned). Hotel is clean, affordable, and very close to a metro station which gets you into the heart of the city. Would definitely stay here again.

    5
    « ÓTIMO »

    New and beautiful decor of the common areas, very nice swimming pool with a view! The subway is just a few minutes walking-distance from the hotel. Wonderful and huge breakfast! Nice bed and bathroom and restaurant - I have ordered a delicious veggie lasagna!

    3
    « Improve the staff to get a better impression of the hotel. »

    POSITIVE: At the beginning we had problems with our booking but the manager Eduardo helped us and solve efficiently. The room is super clean, large and comfortable bed, the location in Las Condes is great especially for those who wants to go to the mountains (El Colorado, Valle Nevado?) NEGATIVE: We had few problems with our reservation and the receptionist Belem was awful from start to finish the process that she was supposed to take care of. She had absolutely no charisma and was super slow to solve all the problems. As soon as we arrived at the hotel the first impression wasn't good at all, but the rest of the staff helped us to get a better impression. The air conditioning is a problem, we tried to keep the temperature between 25°C to 27°C and the first room was kept up to 18ºC. They upgraded us to another room and the temperature was kept to 22°C (almost the same problem). This isn't good for cold days in Santiago.

    5
    « Great hotel at great location »

    This nicely designed hotel is fairly new and located close to shopping (Parque Aurauco), restaurants and subway. The room was spacious with beautiful mountain views. Breakfast buffet was excellent. Service great. The only negative thing was that it took forever to get a cup of coffee at breakfast. The waiter was running around serving coffee -- but obviously that system does not work on weekends when the majority of guest arrive at the same time for breakfast. It would be better if they had self serve coffee on the buffet table.

 

Getting to the hotel ...

All directions
·From: The east. From Highway Costanera Norte/Kennedy (east), take Exit 11, then Exit 6B on right to Alonso de Cordova/C. Centenario. Drive one kilometer and the BEST WESTERN PREMIER Marina Las Condes is on the right.
 

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