BEST WESTERN Hotel Litteraire Gustave Flaubert,  Rouen 

3.5/5  - based on 359 guest reviews.
33 rue du Vieux Palais, 76000, Rouen, France - See map
+33 235710088 +33 235707594

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Free high speed internet connection
    Free high speed internet connection
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based on 362 traveler reviews
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Discover the BEST WESTERN Hotel Litteraire Gustave Flaubert, located in the center of the historical part of Rouen, set back from the road, our four star property offers you harmony of peaceful and comfort. Shops, museums, restaurants, and bars are just a few meters from us. If you need any information or advice, our friendly reception team is at your disposal 24-hours per day. Enjoy the quiet atmosphere of our private bar at any time. For your car, appreciate our garage in the basement and our private car park in front of the hotel. Enjoy your stay.

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Room 1

Guest reviews


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based on 362 guest reviews
 
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40
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18
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Value
BEST WESTERN Hotel Litteraire Gustave Flaubert,Rouen
  • 3
    « Overnight stop, in a very busy city. »

    The memory of this hotel that I will never forget is, locating it during a very busy rush-hour in darkness. If you are unfamiliar with this hotel and you are driving,attempt to locate it during daylight. It is located in the 'old' part of town, even when successful you have to communicate with the hotel via a speaker, in order to allow the bollard to be lowered in order to negotiate entry to hotel parking. Hotel location for an evening out in Rouen is perfect, you are surrounded with restaurants & bars, right inthe centre of town.

    5
    « a lovely experience »

    The idea behind the Best Western Hotel Litteraire was intriguing. We only stayed overnight but I could have spent a week reading my way through their Flaubert library. The hotel staff were helpful and charming, our room spacious , quiet and well appointed. There was parking available for an extra 13€, which saved us the chore of looking for a parking space in Central Rouen. We walked out of the hotel into the main square and the old town with a wealth of restaurants was really on our doorstep. We will definitely go back. And try their sister hotel in Paris dedicated to Proust.

    5
    « In the historic heart of Rouen »

    Really pleased with our stay. We love Rouen and the wonderful historic heart of the city. The half timbered buildings, churches, cathedral and restaurants are so worth a visit as is the Joan of Arc presentation. First time we had chosen to stay at the Best Western, had a superior room with Terrace, no bad things to say. breakfast choice was sufficient and staff very friendly. Thanks for a great stay

    5
    « Excellent »

    Great hotel. Fantastic location in the centre of Rouen. Room was excellent. Plenty of room and a very comfy bed. Underground parking at hotel was a bonus. Very close to the restaurants and bars of this beautiful French town.

    4
    « Perfect little stop off Hotel »

    Stayed as a stop off on a motorcycle tour just as it was being done up. Lovely wee hotel, clean, right in the middle of town for exploring. Went out for dinner in the town that night plenty of places available, had breakfast in the hotel which was standard lovely French breakfast. Quite hard to find using the sat nav and up the actual town street, luckily we were on the motorcycle so no issues but don't fancy it in a car. Great rooms and a great nights sleep in this historic town, definitely will use again when up that direction.

    4
    « Excellent location and brilliant breakfast included »

    We had a pair of rooms behind a front door onto a little hallway, in the annexe under the archway, which was ideal as we had our teenage son with us and he could be private in his own room. The rate included breakfast and this was a good spread of pastries, meats, cheeses and hot food. Location was great, walking distance to all the attractions and so many restaurants that we barely had to go 100 metres to eat each night. We also had lovely little balconies where we could have had afternoon tea if the October weather had been kinder!

    5
    « Got a free upgrade to an excellent room in the centre of Rouen »

    On arrival was informed that we had been upgraded (happy days). Beautiful room with plush bed, massive telly, relaxing area with a mini terrace area. Hotel had a bar next to reception that the reception staff tended too. Nice overall feel to it. Parking available. Would highly recommend and will definitely go back if we are in the area again. Great location for tourism, restaurants and cafes.

    3
    « Good Location »

    The hotel is situated in a very good location just off the old market place with a wealth of restaurants nearby and very close to the Gros Horloge, church of Joan of Arc and the cathedral. Car parking directions need to be much clearer as you cannot actually gain access by car without pressing a button on a bollard in the pedestrian street and asking the police to lower the bollard to gain access. Very frustrating on arrival in the rain at the end of a long drive. Staff were friendly but not terribly accommodating. We had booked in for seven nights as we did not want to move from hotel to hotel during our holiday and decided to use Rouen as a base to avoid living out of a suitcase. The room had very limited space for clothes - not even a drawer. We asked if they had any sets of drawers they could put in but were told "no". Ironically we therefore spent the week with half of our clothes in the suitcase - a situation we had wanted to avoid. We asked if we could have some extra milk for our room and were again told "no" A bit of a mean response in my view. Breakfast was very overpriced at 15 euros per head.

    3
    « Good location but otherwise very disappointed »

    We had booked a so called comfort room including breakfast directly at the Best Western website for a short stopover from Brittany to Germany. We had some doubts about the hotel as we normally do not like hotel chains, but we were late and not many hotel rooms were available throughout Rouen, and this seemed the most reasonable choice. The pictures on the website seemed very chic as well. However, look for pictures of the hotel building. Find none? Guess why. The location is in a pedestrian area and access is blocked, therefore I walked to the hotel to inquire about parking, as I had read about the hotel's own parking. At reception I was just given the advice to either park along the street or in a car park. No mention of any underground car park, as we could read in some other reviews. So we parked in the car park (15 € for 24 hours), dragged our luggage to the hotel and like before reception was empty. There was some bread and sausage standing on the counter, and my partner thought this was a nice gesture and took a piece of sausage. The receptionist came from somewhere behind and quite rudely lectured my partner that this is only for guests who take a drink. This spoiled the mood for us a bit, after all the hassle of arriving at this hotel. When booking, I had asked for a quiet room with a bath tub. We had a room on the 5th floor with just a shower. Bummer! There was no traffic noise, but the air conditioning in the bath was so loud that I could not sleep much. The 5th floor corridor had a terrible smell. My partner works in a hospital and thought it smelled like a morgue. I do not know whether the room we had is still in need of renovation or is already renovated, there was some poem written on the wall above the bed, though so maybe it is already finished. Anyhow, the room to me was shockingly ugly, It seemed like a prison cell to me, I really hated the room. This kind of room should deserve no star rating. Breakfast was OK; although it is served just until 9.30 (which seems early for a tourist), and many already empty plates greeted us on the buffet. One very busy lady very efficiently took care of the breakfast, we felt sorry for her that she had to take care of all guests and their wishes alone, and of course, you cannot expect a very fast service when there is only one person. All in all, we were glad to leave the hotel which was quite a letdown after the nice other hotels we had enjoyed during our vacation.

    5
    « Overnight stay »

    Great hotel and would have liked to stay longer. Good underground car park and excellent location right in the centre. They welcomed our dog too. Only small niggle was that we were at the front And it was a bit noisy with deliveries early in the morning from 6 am. Suggest ask for room not at front. Great breakfast and they even cooked fried eggs to order. Highly recommended for business or pleasure

  • 4
    « Great location - surprise find in old quarter »

    We were looking for a stopover on way to Calais. Was expecting simple accommodation but exceeded our expectations. Only downside was no air conditioning - we went during heatwave! Staff v helpful and friendly. Location great for cathedral and cobbled streets.

    4
    « The Heart of Old City »

    Very nice hotel, wonderful staff. Parking an adventure with a one car elevator down to the garage ! Easy walking distance to restaurants, the Cathedral, and the Art Museum. A little strange trying to access the Hotel due to the hydraulic barrier projecting up through the street to prevent automobile traffic. There is a speaker to ask for the barrier to be lowered so you can get to the Hotel.

    2
    « Uncomfortable nights sleep »

    A nice but very small lobby / bar (if you can call it that) disguises cramped hot rooms with no airconditioning, mouldy bathrooms and very squeaky doors that I thought must be waking other visitors every time we moved between rooms. Thank god we only had one night there as the only option was to leave the window open and listen to the sounds of the night revellers. On a positive it could not have been in a better location. There was some discrepancy over the bill but otherwise the staff were very polite and helpful. Would have been helpful to have driving instructions as we were unaware that they could lift a barrier and therefore get our car to the front door instead of dragging suitcases down the cobbled streets of Rouen. We choose not to sample the delights of breakfast on offer so are unable to pass opinion on that. Won't be in a rush to return. We have been to much better hotels in Rouen.

    4
    « Nice hotel, stay marred by some key problems »

    We just spent 3 nights at this hotel. Pros: The hotel is clean and very attractive, the room was nice and the bed very comfortable. It is located in the heart of the city, close to many restaurants, shops, and key sites. Our top-floor room had a nice view of rooftops and the towers of the cathedral. For the most part, the front desk staff were very friendly and helpful. Cons: Our biggest problem was their baffling parking procedure. We were asked when we checked in if we would like to park our car in their reserved parking garage, for an additional nightly fee. We agreed that we would like it for all 3 nights. However, when we arrived at the hotel on the 2nd night, the parking was full and they could not accommodate us. We had to find street parking which was very hard to find on this holiday weekend, and very far from the hotel. The same thing happened on the 3rd night. They know how many spaces they have, so why let us reserve a space and then give it to someone else?!? Then when we checked out, they tried to charge us for all 3 nights! Other Cons: In order to accommodate the slanting roof, the shower was built with a slanting wall. This meant that when you stood in the shower, your shoulders banged both the cold wall and the glass partition. Very uncomfortable! They should have redesigned the bathroom with a stall shower instead of a tub, and maybe switched places with the sink. Although there was plenty of space under the TV for a chest of drawers, it was empty and left us no room to place our clothes. The closet had sufficient hanging space, but the high shelf above was half filled by the safe. There was a large glass door leading to the balcony, but all the adjoining rooms had the same access, so we couldn't leave the door/window open when we were away, and we weren't very comfortable leaving it open while we slept. This made the room extremely hot and stuffy, with no air conditioner. They did provide a small fan, which helped somewhat. Overall, we had a pretty good stay. Although it was hot, I would recommend requesting a top-floor room. Also, sometimes they offer special room rates on various hotel-booking websites, so be sure to check.

    4
    « Very central, Very nice »

    A clean and very friendly hotel. The car parking is unique, being accessed by a car lift to an underground car park (very James Bond!). The hotel itself is right next to the Joan of arc Cathedral and memorial, in a pedestrian area. This makes arriving by car a little confusing. To gain access into the road that leads to the hotel (through an automatic barrier) press the intercom at the barrier and mention that you are staying in the hotel. The barrier should be lowered for you(It's a pillar set in the ground) .

    4
    « Nicely renovated »

    This nicely renovated hotel was a bit hard to get to. It is situated in the back house on a closed of street. They have some parking in the court yard - I guess you need to call ahead to get access to it. Once there we enjoyed the closeness to the centre.

    5
    « Great hotel »

    A fab modernized hotel in the heart of Rouen. Their best feature is their staff who bent over backwards to help us by changing our initial room which was overlooking the entrance hall and thus very noisy, to a beautifully quiet Room and to helping us with choosing the best sightseeing excursions in the time we had to do them all. Our room was comfortable and spotlessly clean, the TV offered the BBC channel so we could happily watch tv before falling asleep. So many foreign counties offer flat screen TV's only in the language of origin which is a total waste for the foreigners! Their was complimentary tea and coffee which sounds normal but we have just come from Paris where it wasn't offered at our last hotel! There is a gym for enthusiastic patrons and the hotel is situated off a quiet street from the major tourist area. The major tourist area is a half a street away and all the attractions are within walking distance. The train station is 7 Euro away by taxi and the beautiful Seine river is 10 minutes walk away. Altogether a stunning hotel to stay in

    2
    « Been coming for ages - despite re-furb, going down hillI »

    I suspect Best Western are privately owned hotels under a marketing banner. We've been coming here some time - it has just had a re-furb in the last couple of years, which we have now visited 3 times since. The location is fantastic. The rooms are better than they were but still lack air-con so are hot as hell in July (now) and have poor bathrooms with Pund Shop shower heads which point wherever they want and flop up and down as you change the flow. What really brassed me off was when we arrived for 2 nights - we were greeted with a small bottle of water (the tap water never gets cold and tastes tangy) and 2 sachets of freeze dried coffee - maybe 50p in total. When we came back on day 2 in the afternoon - the water had not been replenished, neither had the 2 sleeves of cheap as chips coffee. When we asked why, we were told they were a "gift" - so book 2 days by 1 day at a time - you'll still get a crappy pound shop shower and no air con but at least you'll get 2 sleeves of coffee and a small bottle of water as a gift. There are loads of hotels in Rouen - I think our fondness these last few years for Best Western Rouen is at and end.

    4
    « Lovely hotel, great position »

    Stayed overnight in this lovely hotel on our way back from the vendee to England. Excellent service, spotless rooms and a wonderful selection for the buffet breakfast with a very friendly and cheerful lady supervising everything. The hotel is really central which was great as we had such a limited time to visit this beautiful city. The hotel does provide parking but it is a bit tricky to get to the first time you visit so we parked in a nearby carpark and walked. However the reception staff spoke excellent English and described exactly how to get the car into the pedestrian zone where the hotel is situated. Would recommend this hotel to anyone who wants to make the most of Rouen in a limited time.

    4
    « The place to be in Rouen »

    A perfect location in the centre of the Rouen. Just a few metres from the buzz of the Vieux Marché, where you're spoilt for choice with the restaurants. The hotel is quiet with pleasant, helpful staff. Rooms are small but the quirky decoration with its literary quotations is ample consolation. Breakfast was excellent...even sausages, mushrooms and scrambled eggs were on the menu. Quiet a rarity for France. There's plenty of choice if you prefer a continental breakfast. What a pity the wi-fi wasn't working. Rouen is a great city and this hotel is a great stopover.

  • 5
    « Great hotel in great location and dog friendly. »

    Lovely hotel right in the centre of Rouen, but set back so nice and quiet. Rooms are not large, but beautifully kept and decorated, and nice large shower in bathroom. Downstairs public rooms are very nice and reception staff very helpful and spoke very good English. Onsite parking at 11 euros a night is a bonus as is their dog friendly policy. Would highly recommend

    5
    « Really clean rooms »

    The location of this hotel is second to none. Right in the heart of rouen. Nice clean food. Beer a tad expensive but apart from that would go back. Lots of things to see and hundreds of restaurants within a 500m radius

    4
    « well situated hotel so close to town centre »

    We stayed for four nights at the Hotel Litteraire Gustave Flaubert in Rouen as part of a tour of Normandy using Rouen as our base. Excellent Breakfast although somewhat of a bun fight if you are part of a big group, or more than one group is having Breakfast at the same time. Room was comfortable, very quiet, overlooking a little courtyard and so close to the town centre where there is a huge choice of restaurants. Very attractive town centre. Nice to have a kettle and teas/coffee's in the room too much appreciated.

    4
    « in the heart of the city »

    Smart and comfortable hotel, in excellent location. the room was comfortable, if not particularly large. It and all public areas were newly decorated and attractive. There was a good choice for a 'continental' breakfast, including some hot food. The quality was very good. We found the staff helpfulf.

    4
    « Excellent location with good service and very comfortable room. »

    Well located only a few metres away from the Joan of Arc square with excellent secure parking, once you have the clear instructions of how to access the hotel through the pedestrian zone. Recently refurbished in tasteful way with strong Flaubert theme throughout. Very comfortable bed with lovely clean, soft linen and towels in quite spacious room with speedy lift access. Some early morning noise from delivery driver in courtyard below, but otherwise very quiet for such a central position. Tea making facilities were very welcome. Very helpful and friendly staff at reception made the whole experience enjoyable and satisfying and good value. Will definitely stay again.

    5
    « Great location; clean & cozy »

    4 star. Great location near Place du Vieux Marché in private court yard off busy pedestrian street. Small, well-appointed, quiet room. Underground private parking on-site 11€/day. P.D. 15€, excellent selection & good service. Helpful staff. Tastefully decorated throughout--classy.

    3
    « A few rough spots, Disappointed with response to issues »

    the location once we were parked as great- easy to walk to all of the sights. In a very beautiful old part of the city. There were however a couple of issues with the hotel. We got stuck in the lift. We rang the emergency buzzer and help came to get us out in about 45 minutes. The front desk staff seemed totally unconcerned with this and offered no compensation ( nor did we ask to be fair). as it ends up this was a problematic elevator that the subsequently labeled broken. 45 minutes is a long time. Second we had some plumbing issues in our room. The sink did not drain and was frankly a bit disgusting. The front desk staff did there best to fix it while we were out to dinner, and go to it to drain minimally, but still gross. They reported that a plumber would be called the repair it the next day. Yes the NEXT DAY. They offered us a free breakfast.

    3
    « Average hotel in excellent location »

    Getting to this hotel is a little tricky as you have to first park your car in nearby streets ,then walk to the hotel to check in. They will advise you of a laneway approach which is barred by a metal post which lowers once you press a button on the intercom next to the post and identify yourself as a hotel guest We received a nice welcome from friendly staff in a modern lobby but things went downhill from there. The room was small, hot ( no airconditioning ) no fridge, toilet was stained, soap fitting broken, no cupboard drawers for clothimg, no toiletries and the bathroom exhaust window was cracked and needed painting. The room overlooked the central courtyard and had a window that opened but the noise from a nearby exhaust/airconditioner was loud and uncomfortable. Definitely not a 4 star hotel. However the hotel location was brilliant with just a short stroll to the old city centre and many restaurants.

    4
    « Location is the best thing about this hotel »

    Located right on the famous Place du Vieux Marché, this is fairly comfortable hotel. A bit old but rooms are cozy, although quite small. There is an underground parking. You will need to buzz the police at the entry bollards and then proceed to the hotel. We asked to rent an umbrella and it costs 20 euro deposit. If your windows will face the inner yard, where central entrance is located, then be prepared for a noisy ventillation system from restaurants disturbing your sleep. You can hear them even with windows closed. Otherwise hotel is good value for money, especially for a short stay.

    4
    « Great central location »

    A quiet hotel in the centre of town. Rooms a little small for a 4 star , I rate it 3 star. No drawers so had to live out of the suitcases!. Impressive breakfast cold and hot with friendly staff.. One of our tour got stuck in the lift and missed our excursion coach so the hotel paid for a taxi to meet us 400 euros! Many good restaurants close by but many shut on Sundays.

  • 1
    « Stained Mattress is OK with Best Western »

    When I checked the mattress I saw that it was stained in several places. I asked for another mattress. The hotel said there was a mattress cover, covering the mattress so this is OK. I differ, a mattress cover is to prevent stains, not cover them up! I insisted on another room which after some argument she did. This mattress was stained and a third was even worse than the other two. I left, but wrote to Best Western giving them the time and person I talked to (as well as the manager). They confirmed that Best Western feels that a mattress cover over stains is acceptable. We ended up in a lesser hotel at half the room rate, but the mattress was clean.

    4
    « Easter weekend break »

    we had a lovely stay this hotel the staff really make this hotel very friendly and helpful always with a smile very good breakfast . We stayed on the top floor nice having a balcony but the room was a bit shabby and could with being updated especially the bathroom but would definitely stay again.

    4
    « Great to get your head down! »

    The hotel is very clinical in appearance but the staff are friendly and efficient. There is not a restaurant but within 100yds there are lots and of a good variety and quality. The central position is good, the rooms are fine but not great. The breakfast is very good and well worth the money.

    4
    « Lovely hotel »

    After a long drive from the UK we were looking forward to getting to our hotel. We had put the address of the hotel into our sat nav but when we got the we found that the particular road the hotel is in has been split into two parts- one part the road for vehicles and one part pedestrianised. It was only when one member of the family got out of the car and went to the reception did we find out that if we put a different road name in, and pressed a buzzer at a bollard, then that bollard would go down and let us drive into the hotel premises. One tip I would give the hotel is to give the name of the road that the bollarded entrance is on so that people can put it into their sat navs. The hotel itself is beautiful and the rooms and service are an absolute treat. Nothing is too difficult for the staff. After a great nights sleep we went down to breakfast which consisted of both continental and "English". Being partial to both I had the continental which was abundant and lovely. I then had scrambled eggs and sausages. However, the food was warm but not hot. We were the first guests down as we had an early start. The hotel could do with keeping the hot food hot. Apart from these minor quibbles it was a lovely stay and I would definitely stay in this hotel again when in Rouen.

    1
    « Terrible online experience BEWARE! Best Western said it could be a scam »

    I had a horrible experience with this hotel. Booked online, somehow, online reservation date changed ( as did the name of the hotel and address numerous times in follow E-mails). I missed it in the confirmation, never thinking the date I chose to book would be changed. It was for a date I wasn't even IN the country. Way before my trip.It passed and when I contacted the hotel, they were rude and not helpful. After numerous E-mails about the confusion, they would not refund or even honor the reservation for my actual date. They blamed me. Even after I asked to work with them on a fair resolution, they refused and said I could book again at my expense. I called Best Western who said there was NO Best Western hotel under the name of the reservation. They checked for a name change , found nothing. They warned me to report it to my credit card company as it sounded like a scam. They were going to do an investigation of their own. They has no desire to resolve this situation, only take my money. Careful booking with this hotel They have 2 names ( which they say they changed- and different addresses).

    4
    « Difficult to find but ideally located to visit Rouen's historical sites. »

    We chose this hotel as a starting point for our tour of Normandy. It is located in the medieval centre of the city near the place du Vieux Marché where Joan of Arc met her end (a huge cross has been erected to honour her memory). All historical attractions are at walking distance and there are several good restaurants to choose from. A parking place in the hotel yard, should be booked in advance, Don't miss the "Son et Lumière" show taking place every summer in front of Rouen's cathedral. ! t

    3
    « The Best (Central not Western) location, but »

    This was the second year we stopped over for a night in Rouen on the journey from England to the Bordeaux region. The location of this hotel revealed a part of Rouen we never saw the previous year and for that reason our stay at the Best Western was more than worthwhile. The hotel is fairly difficult to find and as hardened travellers used to finding our way driving in strange cities, other reviewers' comments are more than understandable. If you are travelling by car and arrive at the bollard preventing you entering the pedestrian area, the best solution is to send someone up the blocked street about 50metres and look for the small entrance to the hotel on the right hand side. This is a small recessed door and not the main entrance. Parking in the courtyard in front of the hotel is very limited and filled up quickly as the afternoon progressed. We got the impression that this was the case daily and for travellers arriving early evening, you will probably need to park in the fairly expensive public car park about 5-7 minutes walk away. The hotel reception staff were very pleasant and helpful despite the disruption of the lobby refurbishment being in full flow. We had a room yet to be refurbished and the décor and fittings were very tired. Even refurbished the rooms are small and we had our large family dog with us which lead to a cramped night. We stayed at the end of August during a heat wave and the lack of air conditioning meant the room was stifling at night even with the window open. The old town, its many restaurants and fabulous architecture is just steps away and for this reason the hotel is in the perfect location. If we were to stay again I would book the larger superior room and hope the refurbishment included air conditioning.

    4
    « Nice »

    Rooms ok, cosy if a little small. But they were comfortable with a good balcony view. Staff were very good. Friendly and helpful. Location superb being in the centre of the historical area, only a view metres from lots of small restaurants and bars. Onsite parking is a plus.

    5
    « Great Location »

    We visited this hotel in November 2015 and absolutely loved it. The rooms were very clean and spacious. The location was in the middle of downtown, so it we had a two minute walk to restaurants and attractions. The breakfast was simple, yet filling.

    4
    « Best Breakfast »

    Rooms are going to refurbished now. Looks much more nice. Front desk staff is friendly and helpful. The breakfast is very good. Great choice and high quality, well prepared and you are welcome with a smile every morning. Parking situation can be difficult. Sometimes you need to go to near but expensive public parking place.

  • 3
    « Good place to be! »

    We stayed here for the weekend. This is situated really well to get around Rouen and see the sites. The hotel staff are excellent and the rooms are clean and current. It is very modern and minimalist which misses a trick bearing in mind all of the history around.

    4
    « New meets old »

    This is a very modern facility in a very old setting. The approach is a bit tricky as it is within the pedestrianised part of the city and there are barring traffic bollards that have to be lowered for this to happen. The solution should have been to press the button to gain access but repeated presses got no response. Fortunately I had someone with me who walked the few hundred yards to the hotel and on second attempt it was solved. I think this is something the hotel could do something about for booked guests e.g. issue a code? The hotel has a forecourt set back off the pedestrianised area where about 8 cars can park; others can use an adjacent garage. The reception was good but we unfortunately arrived behind a large tour party who were dealt with efficiently but then there was a struggle to get on the two small lifts which are now in a bit of a building site...strange is such a new hotel. The receptionist was very helpful and gave a great recommendation for evening entertainment at the cathedral. The room was a bit on the cramped size. No bedside locker on one side. The bed was comfortable and storage was adequate. A small balcony was interesting but not very useful. The en-suite had a bath with shower over and was fine. The soap/shampoo was from a wall dispenser in a compromise position for either the shower or the bath. Breakfast was a little underwhelming. No muesli. The hot food had been scavenged by the touring group and had not been refilled. The whole place was a bit of mess after that group had finished. Overall a good enough place

    1
    « Stay away from this place »

    Unfortunately, this hotel was incapable of honouring a confirmed reservation made weeks earlier and reconfirmed two days prior to our arrival. The given address of the hotel on rue de la Pie in Rouen is inaccurate. It was only on arrival in Rouen that we were told that there was no room for us, ostensibly because of renovations. This is an awful way to run a system based on welcoming clients. NEVER AGAIN.

    3
    « the best is the location »

    It was hard to find the hotel. The was no sign of the hotel from the street. You need to enter from the back into the courtyard passing the vieux market. It is far from being obvious. The hotel is located directly in the old town, you can reach sights and restaurants by foot. The hotel is old and on the way to be renovated. The recption and lobby looked like a construction area and it was not smelling good. The rooms are small but clean. The WLAN is useless.

    5
    « Super Location - right in the centre of Rouen »

    W stayed for one night as a stop over. The hotel is right in the centre of Rouen so location is perfect. It is being renovated so when the work has been completed it will be super. We were not disturbed by any of the work. Room was very comfortable. Very quiet. Breakfast was delicious with a super selection. Finding the hotel was a little difficult as you have to drive through a barrier which the local police have to open and you then drive across a paved area for pedestrians. The hotel has some parking spaces for which there is a charge. If you plan to eat out in the busy season go early to find a restaurant. We struggled to get a table on a lovely summer's evening until quite late as the town was packed (Friday evening). Staff were very friendly.

    4
    « excellent location and parking »

    small room, correctly furnished excellent location with very large number of restaurants in the surrounding ideal location to visit the old town very convenient secured parking with direct connection to the rooms very quiet rooms out of the noise

    3
    « Disappointing »

    Stayed at this hotel for four nights. On arrival we were very disappointed it looked like a building site with work going on, walked in through bags of cement, dust, tools, wire etc which remained there for the four nights we stayed, understand this work could be on-going for another two weeks. There is no bar or lounge area, Breakfast is a standard continental one. As the hotel is in the Best Western chain the hotel we expected better than this! Our room was on the small side, very hot and painted in a depressing dark colour with poor lighting, no air con or fan supplied and overlooking the courtyard there was no air coming in the windows, there were no drawers in the room and no extractor fan in the bathroom, Having said that the bed was comfortable, clean and with everything you required. The plus side for us was that the location was good being in the centre of Rouen near some good restaurants but would not stay again. Might be better when the work is finished but the rooms need to be painted lighter and fans put in.

    3
    « Location, location, location »

    Yes, it was right around the corner from the old part of Rouen, the restaurants, the shopping, the cathedral. But, oh my goodness, they are redoing their lobby and I'm sure it will look great, but walking through anytime of the day except early am or evening hours was like walking through a construction site - Gimme my hardhat please! The noise, the wires, the materials, the drills, hammering, the dust, the workers,etc. you could hear it upstairs in the rooms too! Luckily we were out most of the day! One upside is that we had a larger room (asked for a queen and single= big room) and I believe it had a small refrig. But ask when you book. And as others have noted NO air conditioning at all, but it did cool off at night (this is Normandy after all) It is quiet at night, and since it is in a courtyard off the street, anywhere would be quiet, but oh my goodness, the noise and mess during the day! Stay somewhere else this summer/fall.

    4
    « Fantastic location »

    My husband and I with 2 children were staying in Rouen for one night on route from our holidays. The receptionist was very welcoming and helpful, spoke good English. The two rooms were inter- connecting, clean and quite spacious with a balcony in each one. The weather was cool but if it would have been a hot summers day I can imagine it would be extremely hot as it was under the roof on the 5th floor without air-conditioning! The hotel is under renovation,and I am sure when finished it will be more up to date. Breakfast was very generous with wide choice and lovely lady serving us.

    2
    « Will be fine when building work is done »

    Booked this hotel through Booking.com and booked a family room for a famiy of 3. At no point during the booking process did they mention the building works. We arrived at "reception" to find nothing but a building site. I mean literally walking across wires and 20 builders with drills to the desk. Our aim for this hotel was a stop off point while driving through France to rest after a long drive, go out for dinner then sleep and leave in the morning. Well check in was fine - they "upgraded" us to 2 adjoining rooms which was nice although if I had had to pay the room rate advertised in the rooms I would have demanded a refund. We tried to have a nap but even though we were on the top (5th) floor, the sound of drilling was so loud that not even earplugs would block it out. The drilling was constant and stopped around 6pm so we could not rest in the rooms at all. There was no mention of it and no apology from the reception desk. The good thing about this hotel is that is right on the square so it's a 1 minute walk to the restaurants etc. Forget having breakfast or a drink at the bar in this hotel, everything is covered in dust and the noise is unbearable. Of the 2 rooms we had, one had a shower only and the other a bath and shower. There was a bottle of water in each room and a Nespresso coffee maker although only one of the rooms had the espresso pods (2). One of the rooms had a fan, there was no air con. There was a small balcony with room for a couple of metal chairs and a small table but you had to climb out the window to get to it and it would be unsafe for small children. The beds were fine and the room clean. There were no drawers which didn't bother us because we were only staying one night. The rooms were very dark and if you had to do hair or make up it would have been very difficult. They were decorated in dark brown paint which made them seem smaller - odd choice of colour for a hotel. The rooms smelled of smoke even though they were non smoking and both had smoke detectors in the room. I think people smoked out the window and it blew back in. I'm sure this hotel will be fine once the building works have stopped but please check before you book if you need the room during the day.

  • 3
    « Rouen hotel »

    Great location. Walking distance to all Rouen sights. Located right in the center of the old city. However access to hotel is difficult. Gated pedestrian area to get to hotel. Must get police to open gate to get into the pedestrian area and drive to the hotel. We rode around for 40 minutes trying to get to the hotel.

    3
    « GREAT LOCATION/UNEVEN SERVICE »

    Booked this hotel directly through Best Western. Location was great in the old town. Easy walk to all the sights. Room was clean and well-annointed. Access to internet and electric teapot made for an enjoyable experience. The male clerk in the morning could not be more gracious and helpful. The female clerk in the afternoon was less than helpful and borderline rude. She was more interested in answering her cell phone than answering or offering any assistance to the guests.

    5
    « Great Price, Great Location »

    I stayed there for Easter weekend 2015. One minute walk to Old Market Square (Where Joan of Arc was burned). Everything within walking distance (including Hyper U Express) Parking on site. Staff was very attentive. Highly recommend!

    3
    « Distinctly average - just »

    Firstly I have to say that we used our 'reward points' under Best Western's loyalty scheme. The hotel is in a great location in the centre of Rouen. It's quiet as it's in the pedestrian area (although it does have a garage). We had a 'superior' room which was small, dark and only had one bedside table. Don't bother sitting out on the balcony as two people can hardly fit on it. The hotel could do so much better - starting with the entrance If we had to pay for the room then we wouldn't stay at this hotel again.

    5
    « Excellent location »

    This lovely Best Western hotel is of the usual standard that you would expect from one of this chain. The staff were polite, frirndly and professional and the rooms were excellent quality. The thing that makes this hotel really special is it's location next to the Place du Vieux Marche. All the sites are within a short walking distance and you have private parking as well. The family room we booked was 2 double rooms with a common entrance hall.

    5
    « A Central Gem »

    This hotel is situated right in the centre of Rouen and is perfect for a city break. There are so many restaurants around that the fact it does not have an evening restaurant is not a problem. Clean and very comfortable, I would recommend this hotel to anyone visiting Rouen. It is a gem.

    4
    « Great Location »

    This hotel is superbly located right in the heart of the old part of Rouen. It is a stone throw from all the places you would want to be. The hotel is as you would expect from Best Western although the rooms were on the small side we only used the hotel to sleep and for breakfast. We were on hiliday and would return again. Watch for the additional carpark charges they can catch you out as they are a lot.

    4
    « Good hotel in Place de Vieux Marche »

    although under renovations, our room was very nice, one of the newly completed ones. Well situated right in the Old Market area, in the middle of everything. Quiet at night, breakfast was good for a buffet, and staff was quite accomodating. Parking in the underground garage was an experience, and it was entertaining watching other guests try to figure out the vehicle elevator!

    4
    « Pleasant stay in Rouen »

    The hotel is very well placed. The rooms were clean and the staff were helpful. We were able to use the hotel parking which was also useful. Rouen was a very nice city and the stay at the hotel did not detract our experience.

 

Getting to the hotel ...

All directions
·From: The north. A28 follow Rouen Centre (two kilometers), turn right onto Boulevard des Belges, follow the signs to the BEST WESTERN Hotel Litteraire Gustave Flaubert. ·From: The south. A13 follow Rouen Centre (ten kilometers), follow (Gare SNCF 300 meters) follow the signs to the BEST WESTERN Hotel Litteraire Gustave Flaubert. ·From: The East. A14 follow Rouen Centre (two kilometers), turn right onto Boulevard des Belges, follow the signs to the BEST WESTERN Hotel Litteraire Gustave Flaubert. ·From: The west. A150 follow (Gare SNCF) follow the signs to the BEST WESTERN Hotel Litteraire Gustave Flaubert.
 

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