BEST WESTERN Plus Portsmouth Hotel and Suites,  Portsmouth

4.0/5  - based on 688 guest reviews.
580 US Highway 1 Bypass, 03801, Portsmouth, United States - See map
+1 603 436 7600 +1 603 431 3903

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 688 traveler reviews
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The BEST WESTERN PLUS Portsmouth Hotel and Suites is conveniently located near Water Country, Strawbery Banke, The Music Hall, fantastic restaurants and many local shopping venues. This classic New England seacoast town sits on the Piscataqua River with riverfront eateries, taverns, shops and the wonderful Prescott Park. This Portsmouth New Hampshire hotel is short drive from the University of New Hampshire, University of Southern New Hampshire, Great Bay Community College and other learning institutions. Whether you are here for parent's weekend, new orientation, graduation or visiting faculty--we welcome all visitors. Each guest room in this Portsmouth New Hampshire hotel is tastefully appointed. They are equipped with cable television (extended channels and Showtime®), free high-speed Wi-Fi Internet connections, a table or desk, refrigerator, microwave, coffee maker, iron/board and hairdryer. And if you happen to have forgotten certain essentials, we can probably supply you with an item at no charge! (Some for a small fee). Not only will you enjoy your stay at this hotel in Portsmouth New Hampshire. . . there are many things to see and do at the Seacoast. The BEST WESTERN PLUS Portsmouth Hotel and Suites is close to an abundance of historical sightseeing treasures and shopping outlets in tax free New Hampshire and nearby Kittery, Maine. Fuel your trip by visiting Portsmouth's many great restaurants including the Phantom Gourmet's hidden jewel and The Roundabout Diner & Lounge (located adjacent to our hotel)! Don't forget to take in the theatre, enjoy a memorable cruise and visit the historic Strawberry Banke and shop in our tax-free state plus much, much more!

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Room 1

Guest reviews


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based on 688 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
252
Verygood
 
208
Medium
 
121
Poor
 
71
Horrible
 
36
Business Business 90
Couples Couples 229
Family Family 219
Friends getaway Friends getaway 88
Solo travel Solo travel 22
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Portsmouth Hotel and Suites,Portsmouth
  • 3
    « Not Bad »

    Stayed here for two nights. The hotel is in need of updating furniture wise and is need a a good cleaning. It's not filthy, bathroom exhaust vents are in need of a good cleaning and the rugs are in some need of TLC. The heater/ ac is on the loud side. Room was large and spacious, parking was plentiful, hotel was quiet, pool and hot tub clean, and there is a diner / bar next door. It's located on a busy road/ rotary. We only heard one loud car the entire stay.

    5
    « Great location...great value »

    Had a weekend getaway with my girlfriend and had a wonderful stay here. Are they luxury accommodations? No they aren't...but it was affordable, friendly, clean and convenient. We were greeted with a smile and free cookies at the front desk. There was coffee right in the lobby at all times and the beds were comfortable. It is just a few minute drive into town and a 5 minute jump on the highway to the shops in Kittery. The hotel is connected to the Rondabout Diner which both convenient and delicious. For the price of the room, they far exceeded my expectations and would gladly stay there again.

    3
    « Welcome back to the USA »

    On returning from Canada the tour group I was with landed here for an overnight. Very nice place to relax in, from good coffee in the lobby to a pool/hot tub inside. This hotel is old and has been added to several times so the hallways are long and winding with lots of step ups and step downs. The rooms are small, but clean, with a nice bathroom and lots of hot water. There is a pool outside for the summer months with slides and children playground equipment which is nice. The best thing about this place is the restaurant next door that is associated with the hotel.

    4
    « Scrapbooking Weekend »

    Sleeping room was clean and updated. The scrapbooking room was bright and there was plenty of room even with 55 of us! Hotel staff was attentive to our needs and kept room at great temp as well as providing coffee, water and ice. Having the Round-About Diner attached to the hotel was very convenient.

    5
    « Best western »

    Stayed in one of the larger rooms had two huge bathrooms with showers and a kitchen. The room was very well kept the kitchen had a large refrigerator with its own ice maker. Very easy to get to kittery for shoping and also the fox run mall. This room was on the fifth floor first one on the left well worth it.

    4
    « Smells like fried food »

    This was a nice place to stay for the weekend. The staff was very friendly. The hotel could use some updating. Our bathroom had some mold growing on the caulking around the top. We were staying on the 2nd floor and we must have been right over the restaurant. The hallway smelled of fried food. Luckly the room did not smell. The biggest complant I heard from our group is that the coffee and tea the serve in the lobby is not hot.

    5
    « Scrapbooking Weekend »

    The hotel was very helpful. The Scrapbooking room was set up beautifully. We had a wonderful time. Enjoyed the Round-About Diner. Our room was clean. The tile in the bathroom was beautiful and shinny clean. I thoroughly enjoyed staying at this Best Western.

    2
    « Needs a little TLC »

    With all the options, this hotel definitely needs to up its game. Staff pleasant enough and room clean. The elevator did not work in the morning. The attached diner was the saving grace for me after a long day of travel.

    4
    « My favorite place »

    This is one of my favorite hotels. Always clean and neat, and it joins a restaurant which is a good place to eat. Not a first class eating place, but it is close, you can get a drink and good food. I love this hotel because it is always comfortable and clean, They washers and dryers available. There is a very comfortable place to sit outside. They have a pool, but if you just want to sit outdoors and enjoy a nice class of wine, that is also available. They are close to, and have coupons for Warren's Lobster House in Kittery, Me., a great place to eat. I can't wait yo go again. We have stayed there several times as it is close to shopping, eating, and tourist areas.

    5
    « Week-end getaway »

    Fantastic location easy off highway, local state liquor store nearby. Restaurant attached is the highlight in my opinion. Not a five star hotel but clean, bright, and worth the cost. Yes, I would return and plan to very soon. PS very close to Kittery outlets.

  • 5
    « Excellent »

    Great service overall. The front desk and the housekeepers were excellent and answered any questions I had throughout my stay. It made me feel like they really cared about my time with them. The location is also great since it is so close to so many restaurants and shopping centers.

    3
    « Not a "Plus" Hotel »

    In hindsight, we should have done a better job of reading the hotel reviews on different websites as we did not know there was no free breakfast. Imagine our surprise and disappointment when we were handed two discount coupons for breakfast (or lunch/dinner) to the restaurant, The Roundabout Diner, next door (you can access the restaurant from the hotel itself). When we got to the room, we were disappointed once again by the dark and dreary decor. Perhaps it was the time that we checked in, after 4:30 PM which resulted in entering a dark room. However the room was spacious and clean but does need updating. Sleep quality suffered as the mattress definitely had a dip in it so it needs replacing. At least our room was located on the 3rd floor in the quieter part of the hotel (back) as the hotel does front a major road. Parking is free, but the parking lot is rather awkwardly configured and entrance and exit to the lot is unusual, too. Hot coffee and hot water were available when we came back after dinner and was available in the morning when we checked out. We never did see any cookies. Reception when we checked in was professional and courteous, but not friendly Check-out was much better - friendly and efficient. I'm not sure why this hotel is designated as a Plus hotel as we weren't sure where the Plus was. If we're ever in the area again, we'd try a different hotel even if we must pay more elsewhere.

    2
    « Disappointing »

    Stopped in Portsmouth to see the USS Albacore and the hotel is close. The first thing I noticed was the room door seemed like it was open since it could be moved about 1/2 inch open/closed. Didn't seem secure. Lots of dust. Dust and cobwebs behind the night stand and beds. (upgraded room?). Breakfast is not included in the price so this makes it very expensive for a so so hotel. Can't recommend any stay here.

    4
    « Good stopover »

    Decent hotel, with easy highway access and good restaurant attached. Internet was poor and would mot connect. Try to avoid ground floor as noisy from cars/trucks if near parking area (rear as well) Free coffee in lobby pretty good local beans.

    2
    « Disappointing Service, dirty room »

    Although there were a couple strong staff members, most were disinterested in their jobs or in making our stay a pleasant one. Our suite with full kitchen was dirty upon check in (used soap in shower - complete with hair stuck to it; soap smeared on bathroom door handle, dirty dishes in kitchen) and when we asked for forks for our meal (promised full kitchen) we were told to ask the adjoining restaurant if we could borrow some. Reported issues to management who were indifferent. All this after our original reservation could not be honored. Building is dated and smelly.

    3
    « Good Location, Could Use an Upgrade »

    This hotel is located directly off the highway. It is close to downtown Portsmouth and also to the outlets in Kittery. There is no free breakfast since a restaurant is located on the property. The rooms were very clean but in need of updated furniture. The furniture in our room was worn as was the carpet in areas. The double bed rooms have full sized beds but it would be a great idea to upgrade to queen size. The plus rating on this hotel should be removed since the rooms are basic. Parking can be an adventure since the restaurant at times is very crowded and takes up many spaces. We stayed two nights and Saturday night we needed to park in the overflow lot across the street.

    3
    « Disappointing »

    We have been loyal Best Western customers for many years because we know we can count on a certain level of comfort, amenities, and service for all of their hotels. This was an exception to our expectations for a "Plus" hotel. On comfort and amenities, the pillow top bed was not too comfy, and there was no free breakfast. On service I would call out one experience that exceeded expectations. I had left the room to find vending machines, and on my return realized, after many nights on the road, that I didn't remember my room number and did not have my cell phone, so my key, which I did have, was not particularly useful. One of their staff, Scotty, saw me roaming the halls far from the lobby and offered to call the desk, no answer, so he walked to the desk and came back to tell me. Yes, I could have walked there myself, but it was a nice gesture.

    4
    « UPGRADED »

    The front desk was friendly and attentive to our thoughts and questions. She upgraded us to a 2 bedroom suite. Two King and one queen bed! Room for many people and with the living area between the bedrooms, we had three flatscreen TVs.

    3
    « Not worth the Plus status »

    I do not believe the Plus should be included in the name as Plus designates an added value or feature. This is a basic hotel with no added bells and whistles. No coffee in the lobby after I guess 5PM because when I went they were all empty. A huge negative for me! No breakfast in the morning which for me is a first as I just took that for granted. Another PLUS! The room was adequate but not inviting. It was clean which I guess is a PLUS. They do have a nice Diner on the premises and the food was very good as was the service. Overall I would stay there again as the location is convenient.

    4
    « Over-priced and NO free breakfast! »

    Actually, we were happy to get a room that weekend. Who knew that Columbus day is soooo celebrated in that part of the country? not us. The room was over-priced. And there was NO free breakfast! The clerk was very nice to order a cab to take us to the Surf Restaurant in town, and that was a fabulous meal indeed!

  • 4
    « Overall good experience »

    I had a nice stay. I attended a seminar and decided to take advantage of the group rate at the hotel. The bed was very comfortable and the room was clean. Some signs of wear but nothing too bad. The fitness center was just OK. It has a step machine, bike and treadmill plus some sort of odd weight machine that was missing the bench that should have been with it and 3 kettleballs. The restaurant was surprisingly good. One of the best burgers I've had anywhere and the clam chowder was also good. It was an easy ride into Portsmouth and if you are visiting much less expensive than a downtown hotel.

    5
    « BEST WESTERN PLUS PORTSMOUTH HOTEL AND SUITES »

    Stff was very pleasant and helpful. Room was very nicely decorated and the bed was super comfortable. Loved the all night breakfast option in the restaurant. Motel location made it easy to get to various locations. I would recommend it highly. Ingrid Pagosa Springs, Co

    1
    « Don't stay here »

    Apparently there are two section to this hotel, the new section and the old section. We were placed in the old section even though I booked three months in advance. The place was outdated and dirty. Old carpet and furniture. Taking a shower was a joke. No water pressure, tub drained slow and the hot water made this very loud squeaky squealing noise. When we reported the noise to the desk staff, he stated 'I don't know anything about it' and that was it. He didn't check it out or send someone else to. The hotel does not have a complimentary breakfast which is unheard of. I assumed the Best Western pluses were supposed to be better than the older Best Westerns - apparently not. I'm crossing Best Western off my list for places to stay. Also, be informed, we were told this hotel didn't have queen beds. My husbands and I spent 3 miserable night sleeping in a full size bed.

    3
    « Adequate »

    Right on the rotary so easy on and off and free parking (but another 10 minutes from the same exit and you can stay in town for about the same price and are then within easy walking to restaurants and shops - whereas there is nothing in walking distance of the hotel except the diner which is connected). Room was a challenge - the AC was unable to cool it but did keep coming on at intervals during the night - quite noisy - and not effective - so not a peaceful night. Rooms were generally adequate and wi-fi was reliable. No breakfast (which I realize not all Best Western's have and the website is clear so we didn't expect it but it is something to consider). Did ask about whether they still had an agreement with adjoining diner and was then offered a 10% discount ticket for the diner - discount is not valid on weekends - with the discount it came to about $8/per person for eggs, bacon, toast and tea. Heavy smell of cleaning fluids or chlorine in the hallway (not sure which) but in fairness that was not in the rooms. Front desk was pleasant.

    4
    « Great Location at a Good Price »

    The Best Western Plus is pretty much what you would expect from this chain. The rooms are clean and a good size. No real frills, but a very good price and a great location near Portsmouth harbor. The staff was very friendly and professional and accommodating for a late arrival. We would definitely stay again if in the Portsmouth area.

    4
    « Tour Guides Room »

    I have stayed at this Inn many times in past years and it is a good value for the area. The staff is friendly and helpful (especially the fresh baked cookies). The hotel is getting old and needs some updates and additional parking.

    4
    « One night stay »

    Stayed here for one night after leaving Boston Logan airport and heading to Maine. Good value for rate. Were provided places to go to dinner that worked out well. Easy to get to right off of highway. Plenty parking, and close to downtown.

    3
    « A solid Portsmouth Hotel - What you would expect »

    We had to book this last minute. The staff was friendly, everything was quick and easy. It suited our needs, and we weren't there for long, but we did enjoy the air-jets tub. Also, the adjoining diner is pretty fantastic (although not included in the price of the room).

    4
    « Great value »

    We've been in the USA for 1 week (stayed in New York and Boston) and think that this hotel is the best yet and cost 1/4 the price. It is located out of town, but we had car so this didn't matter. It was clean, roomy and comfortable. The shower was awesome.

    4
    « Decnet and convenient to C and J Bus to Logan Airport »

    We stayed here so that we could catch an early bus to Logan Airport. It was very close to the terminal. The place was just fine....quiet and comfortable. There's even a little diner next door. We would stay here again.

  • 5
    « Clean and comfortable »

    Very clean, conveniently located hotel for beaches, shopping, or stop along your way from or to Atlantic Canada. Our room was upgraded to a suite with full kitchen and sitting room. Very comfortable and clean. We had dinner at the restaurant and were treated very well. Homemade desserts!

    4
    « Nice, clean place »

    Very good hotel. The staff was pleasant and professional. They had good lobby coffee. Pool area was spotless. There is a restaurant co-located on the site. Close to the interstate and tourist area. Kinda crazy traffic rotary, so watch out!

    2
    « not so great »

    The location was great. The beds were comfortable. Check in is not until 4pm. Our room was not what we booked. The pool and hot tub was packed. The hot tub was not open at 7am as the sign said. No restaurant.

    3
    « Better Than Expected »

    Comfortable, but beds need replacing. Got better room the 2nd night we stayed there on our way back through, I guess because being there a 2nd night caused an upgrade. Room was quiet, air conditioner worked, shower force was not very strong, couldn't get all TV channels the first night. USA Today free. Waiter at the Round had filthy clothes, but did turn in my cell phone when I left it there.

    5
    « MR Hotel Rating »

    Awesome service the staff went out of their way to resolve my issue. The restaurant had excellent food with fast service as well and the hotel was located close to the facility where I had a job interview. I would recommend this hotel for business travel.

    5
    « Great Stay »

    Very highly recommend this hotel. The value is great, the staff is very friendly and knowledgeable and the restaurant/diner next door is superb, not to mention the fact that you don't have to drive. All in all, I have traveled extensively in my career for both business and leisure, and this hotel was one of the best I have stayed in, in addition to the rate being very reasonable.

    5
    « Great Hotel, Great Staff »

    In typical Best Western fashion, this hotel is very clean, comfortable, and affordable, as well as being close to Kittery and Hampton Beach. The staff went out of their way to insure that we would get the most out of our vacation,even suggesting alternative beaches. When in the Portsmouth area, this is the hotel you should select. They signed us up for Best Western Rewards and explained its many benefits. The Best Western program is a s good as Hilton, Marriott, and Holiday - and we belong to all of them.

    4
    « Great Area »

    Great location, near all things "SEACOAST" ... the room was a bit dated. And we had issues with the toilet not flushing but we that was handled. The Diner has some AMAZING food! And the staff at the lounge are AWESOME! The lobby was nice and clean.. and the coffee bar had some very good coffee to grab and go!

    2
    « Unclean room with non-working outlet »

    The toaster and oven top were disgustingly dirty and I would never have used either accordingly. The outlet in the bathroom for the hair dryer did not work, making it seem that the hair dryer did not work. The bathroom floor was dirty. The bathtub walls were dirty. The bathtub was slippery and had no non-slip mat.

    5
    « Great hotel close to Portsmouth and Kittery »

    We were looking to spend a couple of says in the Kittery/Portsmouth area and decided on this particular hotel based on price. Lucky for us the rooms were amazing and well worth what we paid. Having the bedroom separate from a kitchenette and sitting area made it very comfortable for my husband, my two daughters, and myself. We were left wishing that we had booked our whole stay at this hotel instead of moving on. They have a clean and easily accessible guest laundry for those of you, who, like me, prefer not to have loads of dirty clothes when you get home. Simply, would absolutely recommend this hotel.

  • 2
    « Disappointment »

    I went to Trip Advisor for recommendations for a place to stay on the way back to Boston. This property had acceptable reviews. They apparently did not stay in our room. It was very dirty and smelly. The main traffic areas were clean, as was the bathroom. However the carpet was not well vacuumed, especially around the edges. By edge I mean 6 inches and under the bed was horrible. The window seals had chunks of dirt on them. It looked like they had done renovations at some point and never cleaned up the mess. The fan was broken in the bathroom which led to a very musty smell. The drier did not work, but was expensive to try and dry. Overall a real disappointment.

    2
    « Lapmando »

    Room smells like smoke and the beds are very small. Wife just killed a bug....location is ok but the hotel next door may be a better choice. Spend the extra couple bucks on a better quality experience. Pool inside looks nice, have not seen the outside pool. Parking is abundant.

    2
    « Dingy and Poor Service »

    We stayed in this hotel for three nights. Our room was in the back near the pool. The walls are thin and we could easily hear our neighbors and children coming and going to the pool. The room was somewhat clean - vacuumed, except for along the edges. Clearly the staff do not bother to go along the baseboard as there was a noticeable layer of dust all around the edges of the room. The carpet needs to be replaced or at least given a good and thorough cleaning - bring flip-flops to wear in the room if you don't like walking on dirty carpet. On the plus side the room was spacious and the location is near downtown and the highway. There was a woman at the desk who was rude and not helpful when asked for assistance.

    5
    « Great stay, great staff, wonderful start to our vacation »

    Mark and his team at the Best Western were able to find us rooms even though it was a Friday night and we called last-minute. The hotel was well-maintained. The wi-fi was strong throughout and the fitness center was well-equipped. Our only disappointment was that we couldn't stay longer to enjoy the other amenities but our travel plans had us leaving early the next morning.

    5
    « Nice stop on the road »

    Traveling from south up to Maine this hotel is a perfect spot to spend the night and break up the trip. It is great location easy off and on to the highway. The room was clean and comfortable the staff was friendly, even at 2 AM. The price was reasonable and there is a great diner attached that serves really good food. I did not get to use the pool and gym because I was running late, but I looked through the window and it looked clean and well-kept. Next time I will use it because I like to keep fit on the road.

    5
    « Another great stay! »

    Our room was clean, large and attractive, with a nice, roomy bathroom. The bed was comfortable and I got a great night's sleep! The staff was both cheerful and helpful. The Roundabout next door is super convenient and provided an excellent meal. We will definitely stay here again the next time we're in Portsmouth

    4
    « Enjoyable location for a better price! »

    My husband and I were going for a vacation to Portsmouth but had never stayed there before. We were on a budget but wanted to be close to everything going on downtown. We found Best Western to be at a great location, 5 minutes with an uber, away from everything we wanted!!! The staff was extremely helpful on arrival, offering to hold food items for us so that we didn't have to wait in the lobby while our room was prepared. We were able to have breakfast at the diner attached and the food was fantastic!! We are already planning another trip this fall to come back to this location.

    4
    « Nice Hotel »

    Staff was very friendly. We were given a handicap room which had an extra large bathroom. That was great! The room itself is large with a fridge and microwave. There is a coffee station in the lobby and the hotel is located right next door to the Roundabout Diner which has really good food. Would definitely stay here again.

    2
    « Not the Cleanest Hotel in the World »

    We needed a place to stop over one night and we have a dog. The Best Western did allow dogs for an additional $20.00 per night non-refundable charge. The room itself was in the mid $200's with all of my discounts applied plus the dog fee. It wasn't very clean, quite outdated, and it was very loud as it was near a courtyard. The price is quite high for what you ultimately get. I made sure that my dog only laid on her bed and blanket because I didn't want her to get dirty from the floor.

    4
    « Great team! »

    Enjoyed the easy access from this location to all the nearby spots. Very helpful front desk team on both check in and out. Hallways were warm, but air conditioning working perfectly in room. No breakfast included, but likely since such a good diner is attached to the hotel. (recommend the special bread from local bakery for toast. Ours was Apple Cinnamon). Not a new hotel, but comfortable and clean.

  • 3
    « Not what we expected »

    The overall experience was adequate at best. The hotel website led me to believe we could walk to town but that wasn't possible. The temperature in the room was freezing and adjusting the a/c didn't help so we finally just turned it off, which helped with the temp but the room became very humid. The bathroom was clean but the tub bottom had been repaired with what appeared to be a big glob of spackle. The staff were very friendly though and that's always appreciated.

    5
    « Awesome »

    The Best Western Plus in Portsmouth, NH has very good bang for your buck. It is only a little outside downtown Portsmouth, but finding taxi/Uber service was not a problem. All of the other (3-star and up) hotels in the are were very pricey. Good quality and great, friendly service.

    3
    « Overall enjoyable »

    Check in was very easy, no difficulty finding the room, elevator was to small, did not spend very much time in the room but would have enjoyed a 2nd chair; hot tub jets were broken; room was at the very end of the hallway which made it very quite; biggest complaint would be that there is a back/side door that was unlocked for anyone to enter and no security (this stair well if taken up to the 3rd floor allowed others to be right at our door)

    4
    « July 26 2016 »

    Very good location if you do not want to stay downtown in Portsmouth. Right off the highway. Diner connected to the restaurant. Place was clean. Staff was pleasant. Have a swimming pool. Small exercise room.

    1
    « awful »

    the front desk staff was not helpful at all. We ask 3 times to have someone unclog our bath tub. Noone ever came in our 4 nights staying there. The indoor pool was closed and no one acknowledged that.

    4
    « A Great Place to Stay »

    The hotel was very clean, quiet, and the beds were extremely comfortable. The front desk staff were helpful with directions and recommendations for eating places and sites to be sure to visit. We would be sure to stay there again if in the area.

    5
    « Great hotel, great location! »

    Stayed here for a few days while visiting the area. The hotel is very clean, the staff very helpful & friendly. Loved the restaurant connected to the hotel. Which made it convenient for food & drink. Area very nice. Located for easy on & off the highway to get to where you want to go. I'd stay here again if I'm ever in the area.

    5
    « They have to settle for a 5-star because Tripadvisor won't let me give six »

    Room: Reserved King, was upgraded to suite as Diamond and allowed to check in early. Staff: Tammy is awesome, courteous, helpful, and just a delight to deal with! I've had hotel stays in six continents (Antarctica is not known for its hotel industry), and Best Western Plus Wynwood is one of the high points. SIX STARS. ******

    5
    « Great Hotel / poor Breakfast »

    Best Facility , Best Staff , By Far !!! Poor Breakfast !! Voucher system for breakfast with restaurant Not Good ! Small servings , Choose to pass on the breakfast pricing it is not a good value !! There is a Micky Ds not far down rt 1 BP Better food, better service, better pricing . Also great restaurants Restaurants in town ( about 1 mile ) again DO NOT choose Breakfast Pricing at hotel !!

    3
    « Just OK »

    While the rates were good I didn't find the hotel as clean or as updated as I would have liked. They do have both an indoor and outdoor pool which is great but they lack the most basic features. After not making up the room by 4:30 pm I called the front desk to inquire as to why. I was told that I had the "Do Not Disturb" sign up all day. I told her that was not true and she insisted that I was wrong. But 2 girls came right away and made it up.

  • 4
    « Good Location »

    This hotel is in close proximity to downtown Portsmouth, the beaches and restaurants. The rooms are clean, comfortable and quiet. It is located on the round about and a five minute drive to Portsmouth. We would stay here again.

    3
    « Clean comfortable and a good value »

    The hotel is in a convenient location for drivers. The decor is modern and clean though not elegant. The room was clean and comfortable. The bathroom shows a few signs of wear and presented a few difficulties. The sink didn't drain well and the tub surface was very slippery. Staff were friendly and efficient. All in all a good value for the price.

    4
    « Comfortable and convenient »

    good place to stay, centrally located and easy to get to. Clean and comfortable. A little expensive-not knowing what the going rate is ahead of time, it may be inline with the others. Here with a wedding party.

    5
    « Service was excellent »

    we have stayed there several times and the staff was very helpful and went to the point to exchange rooms last second so we could try out the whirlpool since we had one last time but didn't get to try it out. The rooms were very clean and made it feel like a home away from home. The bed matresses could be a little softer but everything else was great!

    2
    « not impressed »

    Room was not properly cleaned. Not sure if previous guest left food in microwave or if cleaning staff left food in the microwave, but either way, there was a cup of soup with what appeared to be chicken in there. Made the whole place smell funky. We had to reattach the toilet chain multiple times in order to flush toilet. Thankfully, I have done this many times in past so was able to do so myself but found this troubling. Reported everything once we checked out. No response from the staff. :(

    4
    « Weekend Get away for Market Square Day »

    It was my anniversary and we like to get a place to stay and walk to Market Square Day in Portsmouth. I ordered flowers for the room in advance and Tammy made sure they were there and set up. The room was nice, King bed that was comfortable. Nice fridge and clean room. We had breakfast in the Diner both days and a light lunch in the lounge area. We wanted to visit the outdoor pool, but it was not quite ready. The staff was very friendly. The rooms were quiet, very little noise from the halls. The Hotel was fully booked. The location is perfect right off 95 and a 20 minute walk to Downtown. We will be back.

    5
    « Another amazing stay!! »

    We have stayed at this hotel for several years and it's always been great! The front desk staff is spot on and very friendly! We stayed in room 392 again this year. The room was very spacious and was very clean. The beds were also super comfortable! This hotel is a great value and the location is perfect! The Round-a-Bout restaurant is must! The food and staff are awesome! We had a great breakfast each day and drinks at night. I highly recommend this hotel and know that Mark and his staff will take good care of you!

    2
    « Declining property »

    Hotel used to be a great place to stay. change in management has not been for the good. No one is in charge. Broken amenities aren't fixed. At some point this will impact staff. Restaurant has improved 100%.

    5
    « Great Stay »

    As a group of six occupying three rooms, we were very pleased with the service and our rooms. We had requested that all rooms be in close proximity and they definitely were. The staff was very helpful and pleasant. We will recommend this hotel to anyone traveling to New Hampshire.

    5
    « Another Fabulous Stay! »

    This is now the 3rd time we have stayed here. Every year we travel from VT to Maine and this is always our stop in between. The staff is always so courteous and our rooms are always really clean and nicely updated. The jacuzzi tub is also a nice upgrade! We had a great stay and look forward to our stop here next year.

  • 5
    « Cool Rooms »

    NHRA brings us to town and the husband and I love this hotel. Hallways are not very cool but the rooms are! King bed and pillows were comfy. We slept like a baby. Bathrooms are updated with pretty granite and were very clean. Tub/shower combo had no skid in the bottom of tub which was appreciated. Linens were plentiful. Room had fridge, microwave and coffee maker. Will stay here again!

    5
    « Overnight »

    Quick overnight stay that was near event we went to. Easy in out, near the interstate, a restaurant is next door. Clean and comfortable motel with good size rooms. Have stayed there before and was just as pleasant this time.

    5
    « You get your money's worth »

    Stayed at Best Western Plus Portsmouth on a number of occasions and we have been satisfied with the bed, refrigerator, microwave and bathroom amenities . Coffee is always available at any time of the day or night.

    4
    « Weekend visit »

    Good Value, Great Staff, uncomfortable bed. Clean pleasant room. I was happy with everything about the stay except for the bed. The Roundabout Dinner was very good for Breakfast and the location was convenient to shopping.

    5
    « Unexpected »

    So, we booked this room on the cheap through Priceline and expected to get what we paid for. Much to our surprise this is a great value for the price. Neat, clean with a friendly staff, great internet connection, clean pool and awesome restaurant attached to the hotel. Great location? Highly recommended!

    5
    « BEST WESTERN PORTSMOUTH »

    The staff were exceptional, very helpful. The service was amazing. Close to 95 & Rte 16. Some of the rooms were under renovation. The beds were very comfortable, and they cleaned the entire room daily. The gym was a little small.

    4
    « Convenient location off 95 and a great diner next door. »

    We stayed one night in a one bedroom suite on our way to Maine. I liked that these are real suites with a door between the living/kitchen area and bedroom. The Roundabout Diner attached to this property is a real bonus with its retro decor and great food with a wide ranging menu.

    4
    « Decent Place & Awesome Restaurant »

    Room was okay but heater thermostat did not work....broiled all night until shut off the 2nd day & woke up freezing. Bathroom sink faucet leaked terribly. Upon checkout, advised the staff who took notes and I assume passed onto their maintenance staff. Otherwise, the place was relatively clean.

    3
    « Another ok stay »

    This BW was affordable and convenient, however the room had a nasty odor, and a very old tub. The fitness center was a joke, 2 rusty pieces if equipment, and the desk person told me the front door was the nearest to my room, when i had a side door right across from my room!

    1
    « Probably won't stay again »

    The 2-bedroom suite we were in needed lots of work. The fridge froze everything. We had to throw fruit away. Both toilets ran and took a lot of effort to stop whenever we used the toilet. The showers squeaked when we used the hot water. The light in both bathrooms took a long time to come on then flickered causing a headache for my significant other. One morning the water was orange in one of the bathroom. One of the bathrooms was chilly regardless of heat on in the bedroom. The vents in both bathrooms were filthy with a serious build up of dust. We didn't get enough towels our last night, there were times we had to ask for dishwasher soap and clean towels for the kitchenette. The dishwasher was full when we arrived. There was not enough silverware for our party. There was a chipped glass in cupboard. The hot tub near the pool was not working on our last night, that was disappointing. The pool was cold. When my significant other spoke to the manager she didn't feel he was concerned at all. The staff was extremely nice just not super helpful.

  • 4
    « Well Situated »

    Convenient to downtown Portsmouth. Good Amenities (pool, exercise room, computer room). Good for families or singles. Good restaurant attached to hotel (Roundabout Diner). Room was comfortable and clean. Parking limited. Some rooms were entered from outside.

    5
    « Exactly what we paid for, great staff »

    Not a high end hotel, but it was clean, the location was great, and the staff, especially Debbie at the front desk, were very helpful and friendly. The diner next door was fabulous also. We did make the mistake of booking with a 2nd / 3rd party booking - there was a problem with our reservation with the booking company - Debbie had it straightened out within 5 minutes.

    4
    « Renovation »

    Queen room was nicely set up. Bathroom fine except for tub bottom. It moved up and down as you stepped on it. Indoor pool was a little cool. Pool room definitely needs or is undergoing renovations of the walls and windows. It poured most of our short trip so it was nice to go to adjoining restaurant and bar without going outside. All in all it was good, but if I return to Portsmouth I might be tempted to try a different hotel.

    4
    « Visiting with family »

    We have stayed here at least 3 times, the location was the main reason we chosethis hotel. We have been pleased each time and would reccommend highly. The rooms are clean, beds are comfortable. The Round about diner is a great perk, the food is excellent.

    2
    « Used to be good. So dissapointing »

    We have been coming to this location for years for various scrapbooks groups weekends. The ballroom is small so it makes for a more intimate crop. The hotel is older but well kept and the dine next door. Is awesome. We checked in on Thursday and it seemed as before. The remote for the tv didn't work but we weren't there to watch tv anyways. The surprise came when we went to bed Friday night. We had been out of our room all day and went to bed about 12:30 pm. Much to our surprise, the room had not been made up. We didn't really care about the beds but we need clean towels for the morning. So we trudged down to the free not desk and clerk said "well did you leave the do not disturb sign on?" No. . "Well there's nothing I can do about now , I'll leave a note". I was tired. And asked for some towels for the morning and went to bed. We stopped down the next morning and were told " we saw the note, we'll make sure it gets made up today" still no apology and eve was kind of put out to even have to deal with it. She says d they were very busy and probably didn't have time to do our room but they would today. Gee thanks. There was a small go with the name of the manger on duty so I asked if I could speak to that person. He doesn't work weekends. So he's not the n duty then right? I could go on. They did not care that we got poor service and were rude. Not the least bit apologetic. For that matter the service from the staff in the ballroom was nonexistent as well. They had a sign that they were under we management and it was clearly not. An improvement. I've stayed in a couple best westerns in the past few months here and overseas. I have excellent experiences both times. This was a disappointment. I think we'll skip this venue next time.

    5
    « we were over charged for the extra day »

    We were charged 25.00 extra day over what we was quoted when we checked in . I was there for back surgery at the locate hospital and we asked the person on the front deck if we had to stay and extra day what would the cost be. We were quoted the hospital rate of 74.95 but the person on duty was not the same as when we checked in and she charged us almost 100.00 even though we told her we was quoted 74.95 . She told my wife that she sets the rate when she was on duty and this was the rate . RUDE

    5
    « Good value, pleasant place to spend the night »

    Sometimes you just need a clean quiet comfortable reasonably priced simple place to stay the night. That was my experience at the Best Western on the "circle" in Portsmouth. Very convenient location to the highway. And the attached diner is really good.

    4
    « Good Price for the Quality »

    This was one of the cheaper chain hotels in the area, and was not the highest quality but worth the price. Major downside in my review is the fact that there was no free continental breakfast, which I thought was standard amongst all Best Western hotels.

    2
    « Deluxe room a dud. »

    This was my first time staying at a Best Western and it was the worse hotel I ever stayed at. We requested a King Deluxe room. Check-in person was not friendly or accommodating. Elevator dirty. No shuttle. No breakfast. We stayed on the second floor which reeked of chlorine in the corridors as-well-as our room. Small room, headboard dusty, carpet not vacuumed, furniture badly scratched, bed uncomfortable with sheets so paper-thin you can almost see through them. Overall, I would not recommend this hotel, unfriendly staff and not-so-nice rooms.

    5
    « Clean and Cozy Environment »

    This hotel is a great add on to any travel purpose whether business or leisure. the rooms are very clean and nice gorgeous beds and vies and the warm atmosphere and great service. Elevator easy access and easy on-off I-95. Recommended.

  • 2
    « Would not stay again »

    This hotel would not be a first through fifth choice in the area. The lobby is freezing cold. Every time the door opens to the hotel the cold air whips throughout the building. Elevator is sketchy at best. Door closes very slowly and makes a drop before starting up. It also dirty and the one on the tower side of hotel has an odor. Front desk staff ranges from good and friendly (Friday night arrival) to surly and uncooperative (Sunday morning). Heat in room unpredictable. Restaurant next door over priced and fair quality.

    5
    « Romantic Weekend for Valentines Day »

    We really enjoyed our time, we loved our room and experienced great peace and relaxation. We paid extra for a living room, Jacuzzi and kitchen, it was very comfortable, and spacious. The rooms were very clean and room service did a great job of keeping it that way. We would definitely come again.

    2
    « Disappointed yet again »

    Had reservation, they had to search and override for a room for us. Tv in the main room had no picture, had to fix. NO HOT water for the Jacuzzi tub all night and I tried every hour. This is not the first time we have stayed at this hotel over the years and each time we are disappointed. I would not recommend this place to anyone. They still can't seem to understand what people want when they stay overnight.

    5
    « Best room ventilation I know of »

    The ventilation (i.e. bathroom exhaust vent) in the rooms here is the best I've found. The rooms have very little of the stuffy hotel room smell that most others have. The attached restaurant has some very good breakfasts, and the state liquor store across the street is ideal for out-of-staters. (We appreciate your purchases!)

    4
    « Great for Business Meetings, and Quite the Restaurant, Too »

    Our recent Board meeting was held here, conference room had all the controls and amenities we needed. Rooms were a considerable value, given the group price we got and how well appointed the rooms were. Nice granite surfaces in the bathrooms added an upscale feel. This hotel has a 50's themed restaurant that is wicked popular with locals, so you know it's good. Bar had excellent local draft choices and a popular happy hour! We ate all but one meal on site over our 3 day day visit, which I never do when traveling- the restaurant was that good. Hotel, staff, restaurant, parking and location are recommended. Proximity to downtown fun adds to the package.

    4
    « I'll be back »

    Good value for money. A good example of the Best Western brand. We held a board meeting. Conference staff and manager helpful and cooperative. Every request was met.This was our fourth time with this hotel for this purpose. We'll be back.

    5
    « Perfect for Group Volunteer Professional Meeting/Vacation Setting »

    The volunteer, academic/professional Religion and Science Group (see iras.org) I lead conducts its Jan. and summer pre-conference (Star Island [starisland.org] out of Portsmouth) business meetings at this hotel. But while there, we also enjoy all that Portsmouth has to offer, which is convenient to the hotel. Members come, as volunteers, from around the world, and are from varied economic backgrounds, so we seek a setting such as this hotel with fabulous but modestly priced offerings and above all, caring, intelligent management and staff. The Roundabout Diner (roundaboutdiner.com)with the hotel is not to be missed!

    3
    « Best Western Portsmouth »

    My boyfriend and I decided to grab a hotel last minute, basically just because we wanted to swim in a pool and use a hot tub, so after grabbin lunch in portsmouth we stopped by the Best western, which happened to be the cheapest hotel close by with a hot tub. The roms were nice and the hot tub was warm, so the hotel met our needs. Not the hotel for you if you're looking for something nice and fancy but it was pleasant and clean and worked well for what we wanted at the time.

    5
    « Excellent hotel and staff »

    Great location in Portsmouth, with a Restraunt attached. You get free breakfast when you stay. The room was very clean, and the TV is a flat screen and very large. Lots of parking and the hotel is very clean. Reception when we entered was friendly and polite, and helpful. There are many places to eat and shop and the mall is not far away. Great job to all the staff here, they work hard and very friendly.

    4
    « Stayed 2x, will stay a 3rd time »

    Although hotel is older, rooms were clean, linen fresh and tidy. You basically see the age more in the hallways than in the guest rooms. Friendly staff. Clean pool. Hotel is a good bet at a value price.

  • 5
    « Wonderful place »

    We wanted a place to get away for a few days and decided on the Portsmouth NH area. We stayed in Best westerns before so we choice to stay again. We loved it. We stayed in a suite with a kitchen , separate bedroom and Jacuzzi tub. The location was close to the city center. The room clean and bed comfortable. We loved the hotel hot tub and pool.

    4
    « Great place to stay »

    Had a good stay here with my family. Hard to get into the street from the circle unless you are traveling north. Room was clean with firm beds. The diner next door is convenient with good food. Staff is friendly and helpful.

    4
    « Great stay, next to great diner »

    One night stay at this hotel while visiting Freeport and Kittery. Nice location, rooms were good size, clean, accomodating staff, had a first floor room and quickly swapped for a 2nd floor, (wife has 1st floor phobias) Really comfortable beds, pillows. Next door is a cool retro type diner (Roundabout Diner and Lounge) Really good food any time of day.

    2
    « Hotel has seen better days »

    I had to stay there when my hotel (Marriott Courtyard) was overbooked and they diverted me to the Best Western. The staff was friendly and helpful in correcting the Marriotts booking with them. Unfortunately, that's where the good parts end. The elevator and hallways to my room in the tower were dirty to downright filthy. The elevator smelled of burned wiring and was overall not very trust inspiring. The room itself was clean, but very old. It had a full kitchen, which is nice, but doesn't make up for the rest.

    5
    « Great Place to Stay »

    Best Western Plus is a perfect place for a weekend getaway or even just a night, My wife's employee Christmas Party was in downtown Portsmouth and we did not want to drive back to Manchester. Nice accommodations, very comfortable beds.

    4
    « 12:15pm »

    If visiting the Portsmouth, NH area the Best Western Plus in Portsmouth is a wonderful place to stay. Right off the interstate and very convenient to downtown Portsmouth. If visiting downtown you can take a cab (as they do not have a shuttle service), for about $10. Saves on parking. Very close to York, ME where the "Nubble" Lighthouse is located.

    5
    « Good quality place to rest »

    Stayed here on business for a quick trip to Portsmouth, nice hotel with everything I needed to take care of my needs, very good internet connection, comfortable bed, nice friendly staff, and easy to get in and out. I also enjoyed the restaurant right next store particularly the fact I didn't have to drive anywhere.

    3
    « There for a weekend »

    Rooms not as clean as on past visits. When showered the mirror in the bathroom had profanity written on it when the condensation was on it. Not very nice to see. Tells me they don't wipe down the mirrors which leads me to wonder what else they miss. Another person in group found an old room key under bed obviously not cleaning under there either. Roundabout restaurant was good, food at a reasonable price.

    2
    « Disappointed »

    General disregard for safety in pool area. Hotel smells like a pool. Dirty rooms. Poor lighting. Internet drops. General room maintenance not kept up with. Customer requests not listened to. Key cards stop working.

    2
    « Ugly and dirty »

    I have just been to the USA for 12 days and this was by a long way the worst hotel we stayed in. Dirty room. Dark and gloomy with odd furniture. Glad to be staying one night. I have to say that the desk staff were the opposite showing interest and help. They even checked me in for my return flight from Boston.

  • 4
    « Clean, convenient location, laundry facilities »

    I found this hotel to be clean and conveniently located at the rotary. The Roundabout restaurant located next door which is great. Laundry facilities available 24/7. Since my room was located across from the laundry I could here clothes drying at midnight (metal snaps, etc. binging away). Staff friendly and helpful. I would stay here again, but ask for a room away from the laundry facilities.

    2
    « A one night stay which was more than enough »

    Stayed here for one night at the beginning of a tour of New England and Boston, when we arrived (very late) the room was freezing, I put on the heating unit which was like a small lawnmower (sound wise) so had to turn off again. breakfast the following morning at the cafe next door was the best part of the sat which is not saying a lot

    2
    « Best Western Minus »

    Found this hotel to have a dirty feel. Decorative pillow on bed had either mildew or powder on it. Bathroom had a wet towel hanging over shower curtain bar. Edges of room and hall carpets needed a good cleaning. Only Plus-the Roundabout Dinner connected to hotel had very good food and friendly servers.

    4
    « Great except for the maintenance person DOUG »

    This was a very nice hotel with a GREAT diner attached which was very convenient. The only issue with the hotel was that the maintenance person DOUG was rude. We were 3 50 year old couples sitting in the lobby having a few cocktails and he told us the go drink in our room because "we don't do that here". It was rude and uncalled for. Other than that jerk, I would highlight recommend this location.

    1
    « Old, tired grungy hotel »

    We stayed here in early August, a busy time of year for the area. It was not cheap. After a really long walk along many corridors, we arrived at our assigned room. There was a box fan sitting on top of the A/C unit for some reason. The floors of the kitchenette and bathroom were sticky. We found mold in the shower and the toilet seat had not been thoroughly cleaned in a long time - maybe never. The light cover over the sink fell when we removed a towel from a shelf that had been holding the light fixture up. Nightmare. We called the desk to request another room and were told by a bored and unconcerned clerk that there were no others available.

    2
    « Not really worth the title "Best Western plus" »

    I stayed 6 nights. My room was only made every other day. The end of next day of my check in I realized that my room was not made I asked the front desk if this was a policy not to have the rooms made every day but was assured that it was not and i may have put the do not disturb sign on the door. The third day of my stay, the same thing happened and I got the same answer. I explained that I did not put any do not disturb sign. The fifth day of my stay I had also the same problem and this time I had the impression that the front desk employee did not care much about my complaint. The other thing is that this hotel is a "Best Western Plus" on paper but it is certainly not worth it (the elevator needs to be updated, vent in bathroom is very dirty: it seem that it has not been cleaned for years, I found hair in the towels and in the sheets. |In addition, the hotel is in the middle of nowhere for people with no car.

    3
    « Breakfast Not Included »

    Coffee provided, but unlike most Best Westerns breakfast was not included. The Roundabout Restaurant is attached and has good diner food at reasonable prices and opens at 5:30 a.m. Large pool and hot tub. Exercise room. Easy off and on I-95. Ramps and luggage carriers. Staff wasn't particularly friendly, but they were helpful when I asked questions about the area.

    2
    « Deceivingly Dirty Rooms »

    This room was recently remodeled and looked beautiful at first glance. After just a few minutes it was easy to see how dirty the room was. Under the bed had not been vacuumed for a long time, shower was dirty, ants under bed and on carpet. we spent 2 nights, we were coughing and sneezing the entire time. Very displeased. We will not come back

    2
    « not worth the money »

    The room smelled of smoke. The parking was limited. Lights were not working in the room. Overall the room and accommodations were very minimal for the price. the restaurant was the highlight. The food was very good and the service was excellent. Unfortunately, the parking for the restaurant made parking at the hotel tough. Getting in and out of the hotel parking was a little challenging too because of the location. the hotel was shoehorned into a tight spot.

    4
    « Spur of the moment night stay »

    We were looking for a place to stay for the night in the Portland, ME area on a Friday night. This was the closest place we could find on our route home. Stayed for one night. It was very quiet and comfortable. Although breakfast was not included there was a restaurant attached (unaffiliated) that was fine.

  • 1
    « Old with mold and very dirty »

    Really ackward location, on the roundabout of the highway, not only hard to get to, but also hard to get out. Can not walk to anything but the liquor store, need a car! Rooms are very dark, outdated, nothing has been changed since the year the hotel was opened most likely, even sheets and bed covers. Found extensive amount of mold on my bed sheets and pillow cases. One thing is old hotel, which I can understand, the other thing - DIRTY hotel! There was some urine in our toilet as we checked in, the bedding was full of hair, the soap holders were never rinsed, full of soap marks from previous guests, etc. etc. etc. I am usually not a complainer but this ignorance and dirtinesss is unforgivable in the hotel business! I DO NOT RECOMMEND YOU TO STAY HERE!

 

Getting to the hotel ...

All directions
·From: South. Option 1: Use Exit 5 off Interstate 95. Stay in the left lane of the exit. The BEST WESTERN PLUS Portsmouth Hotel and Suites is located 1/2 of the way around the Portsmouth Circle heading north on the Route 1 Bypass. Bear right just off the circle and turn into entrance of parking lot on your right. (The Portsmouth Circle is is the meeting point of Routes 1, 4, and 16-Spaulding Turnpike). Option 2: Use Exit 5 off Interstate 95. At the end of exit, turn right onto Woodbury Avenue. Just beyond the bridge, turn right as if heading to Maine. At the bottom of ramp, turn left into hotel parking lot. The entrance to the BEST WESTERN PLUS Portsmouth Hotel and Suites is the same as the ...

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