BEST WESTERN Plus Milton,  Milton

3.5/5  - based on 170 guest reviews.
161 Chisholm Drive, L9T 4A6, Milton, Canada - See map
+1 905 875 3818 +1 905 878 9701

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 171 traveler reviews
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Conveniently located right off Highway 401. We are the only full service hotel in Milton. Free high-speed Internet, Bistro, indoor pool, fitness area and free parking are just some of our amenities. When choosing a Milton hotel, guests deserve competitive rates and a location that ensures they're close to the top destinations in the region. From the Mohawk Slots for the best gaming in the province to hiking on the nearby trails, there's truly something for everyone and it is all just minutes away. Rest, relaxation and rejuvenation are key to a great trip, and even business travelers find time to squeeze in a little excitement. Whether you prefer incredible slot machines or getting back in touch with nature, whatever you have in mind is only a few minutes away. Enjoy a round of golf at some of the world class courses nearby. A vacation isn't truly a getaway until you have a chance to work on your swing. If shopping is more your sport, premium outlets are nearby and offer some of the best deals in the region. Vacationing families, romantic escapes and travelers who are here to take care of business all enjoy the host of entertainment options close to our Milton hotel. Employees of the automotive industry such as Magna and those in the manufacturing field are some of our regular return guests. When you feel at home at your hotel, it's easier to take care of business, especially when the commutes are fast and easy. Logistics teams and those in the agriculture field alike can quickly get to their meetings, leaving plenty of time for leisure. Our Milton hotel also offers convenient banquet and convention facilities for those guests here for corporate events, weddings, meetings and other events. No matter what brings you to Milton, staying at the right hotel can make your trip even better. Our staff members are dedicated to making sure you make the most of your trip. ***Authorization of $200 per night will be applied to the credit card upon check in***

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Room 1

Guest reviews


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based on 171 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
35
Verygood
 
53
Medium
 
50
Poor
 
19
Horrible
 
14
Business Business 64
Couples Couples 38
Family Family 44
Friends getaway Friends getaway 16
Solo travel Solo travel 9
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Milton,Milton
  • 4
    « PRE-VACATION STAY OVER »

    Needed to find a place to stay over night prior to our vacation in Mexico. Considering the Airport Hotels are sooooo! exspensive. This was just 25 minutes away. $ 136 for the night and we got a beautiful suite. Very clean with great bed-top notch They have a restaurant on site but has weird hours 6-10 thats 6 pm to 10 pm ? Kelseys is next store if your hungry. All in all a great nights stay. stayed November 3rd

    1
    « Wouldn't be my choice »

    We had an emergency in this town and had to stay at a hotel. we were glad they had availability but were a little less impressed when before we even got to the room the hallway stench left us guessing the whole way to our room. When we were in the room we found tons of dried nuts and food on the floor along the bedside and by the tv unit. There was a dead ladybug under the pillow of the one bed, a dead (thankfully dead) bedbug in the second drawer of the tv unit, stained curtains. The chairs are also all torn up. this place definitely needs a serious update and better clean! The plugs were so used that everything we attempted to plug in just slid right out, the cable for the television was falling apart so we could not watch much tv unless it was super fuzzy. The restaurant wasn't open until dinners only which is difficult when you're just wanting to stay in without heading out just for a quick bite in the morning or afternoon. We were all a little surprised over how incredibly small the room was as well. Overall pretty disappointed. as a small plus the front counter staff were very friendly and helpful.

    3
    « Certainly not "Best" »

    Very basic hotel, but OK. Room was very small, especially the closet. Certainly did not like the Best Western policy of taking a $200/night deposit on the room. No other hotel that I have stayed at has asked for that. Restaurant had only a very limited menu.

    2
    « Good service but health concern »

    The service desk was very polite and friendly. My colleagues and I were staying here overnight for a conference which was taking place the next morning. We reserved two adjoining rooms. When we walked into our bedrooms the smell of Mildew/Must was very strong. I have always had asthma primarily as a kid though, so I never carry an inhailer with me anymore...being in this room for 10 minutes I had great difficulty breathing. When I looked closely at the edge of the carpet in the bedroom, it appeared to have mildew or incredibly built up dust all along the walls. I called the front desk and requested moving to a different room...the staff at the desk were happy to accommodate. Our new room smelled much better but still musty. In addition to the air quality in our original room, there were visible handprints all 4 of our headboards (which looked greasy) and the sheets on one of the beds appeared unchanged and due to the lack of housekeeping on duty at 8PM, we were provided with sheets to change the bedding ourselves.

    4
    « Restful sleep »

    The staff were nice enough to allow us to check in early to our room. A very spacious room with a king bed, microwave/mini-fridge and coffee maker. Sarah, at the front desk, was very welcoming. We arrived at the hotel for just before 2 p.m., unfortunately, the attached restaurant was not open for lunch/dinner service, until the following morning when breakfast could be purchased (not part of the room fees).

    3
    « not a Best western plus »

    The place was ok for an overnight but needs serious updating. To plug in both our phones we used extension cords! No lamp on one side of the bed because of lack of plugs. The bathroom was questionalble with cleanliness since we found a used bar of soap by the sink and the counter looked unclean. This is not a plus restaurant in our opinion.

    5
    « Amazing staff »

    We stayed here for two nights this Thanksgiving weekend for a friend's wedding. Rooms and amenities were fine, restaurant has weird hours, but the real reason this place gets 5 stars is for their staff! There was a woman at the front desk (Alina I believe her name was?) who was very friendly and helpful throughout our stay, and most especially, I want to recognise Moody. This Thanksgiving, I am thankful for Moody! Talk about going above and beyond - Moody literally went out of his way for me when I realized I'd left my bathing suit there. Way exceeding any expectations I've ever had of hotel staff - Moody is awesome!

    3
    « Friendly Hotel halfway to Niagara Falls from Toronto. »

    Quiet and friendly hotel located near highway 401 at Milton. Which is half way from Toronto and Niagara Falls. Lots of big trucks on the roadways and maybe it's the industrial area of Ontario. Restaurants and convenience stores and a McDonald about a few minutes drive. There's also a Go Station ( mass transit) heading to Toronto and beyond.

    3
    « Have Stayed in Worse »

    Short and sweet this isn't too bad. Bed and room were comfortable. Service was ok. DO NOT each the fish and chips. Or eat the chips but good luck with the fish. It was gray and tasteless when the batter fell off. The fitness room was not well maintained. Treadmill was stuck on an incline and could not get it to drop. There was an error on the screen when you tried to adjust. The universal weight system had issues and could not use it. The plastic coating around the pulley was stripped and the cables were jammed in the wheel mechanism. The pin would not line up with the holes in the weight stack. Apparently I was the first person to actually have one of the staff come into the room and physically see it. I would have to rate the hotel as clean, but average.

    3
    « Average »

    I thought this called executive room that I tool could also privide some better facilities, e.g. not only the soap, baut aloso some mouth wash, some lotion in the room also. They can also make an effort to offer the express check out in the morning,

  • 5
    « Near highway »

    I really enjoyed the stay here near 401 but there is no noise. There are many restaurants in area and natural surroundings is right around corner. I loved the quiet setting and the ability to drive to Rattlesnake Point and other attractions. Would definitely recommend this place.

    5
    « Wedding hotel »

    We stayed at this hotel as our venue was in Acton so we had the shuttle to and from our venue provided as we booked 20 rooms from our party. The service, rooms and location were nothing short of fantastic! Highly recommend this hotel in this area. Very accommodating!

    4
    « Nice rooms, HARD beds! »

    Check in was easy, the "superior room" has a sofa and king size bed. When I made the reservation I thought the superior room would have been the same as a superior room at the Best Western, Fredericton, NB where I have also stayed. In Fredericton the sofa is in a separate part of the room and there is a door between the space where the sofa is and the bed itself, almost like a suite. The king size bed was very hard. I felt like I was sleeping on a board. In fairness, I have a memory top bed which is softer. The two colleges I was traveling with enjoyed their beds, so it is not a criticism of the beds, just a statement the beds are hard, The breakfast is not complementary, as it is in some Best Western hotels. My colleges and I had breakfast there the first of our three day stay. DO NOT bother to have breakfast there. It was not busy and when we were served our breakfast, the toast was like cardboard and the eggs and bacon were cool, not even warm! The server was great, but the food lacked... Not sure where the disconnect is... Parking is free and the hotel itself is quiet. I would recommend the hotel, but skip the restaurant/bistro.

    4
    « I had a great stay! »

    I had never further east than Regina. I have always wanted to see Ontario and just recently had the opportunity to visit on a business trip. Flying in from western Canada, I was treated to an amazing view of the great lakes and the country side. I now understand why Ontario is called "LAKE COUNTRY". From lakes to open meadows, I had a spectacular view from my middle seat on a West Jet direct flight from Kelowna, BC. Landing at Pearson Airport is a tad overwhelming, but the people - their ID badges denoting employers - were helpful, friendly and informative. I finally reached my destination at the Best Western, Milton and was greeted by extremely courteous and helpful staff. From what I understand, the hotel has undergone a few changes. The lobby is very bright and clean and new. My room was clean and provided all I needed for a business trip - coffee pot, microwave and fridge....of course, bed bathroom and tv. The Bistro offered home cooked meals at a mid range price, all very yummy. The bartender/waitress/server/hostess was a pleasure - she is very personable and takes the opportunity and interest in her guests. I did have the opportunity to meet the owner and his wife, although I did not know their "title" at the time of meeting, I had enjoyed a pleasurable conversation with them discussing Niagara Falls and other places I had mentioned I would like to visit. The town of Milton is very charming, with heritage preserved each way you look. My only regret is that this was a business trip and I did not get to explore further. Bon voyage!

    5
    « Milton Inn »

    We were looking for a room for the night and stopped at the Best Western Plus in Milton, Ontario. A young lady named Alina was working on the desk and when I asked for a room she informed me they were booked full. She was very kind and called different hotels to see if there were rooms in the area, nothing was available. Alina was very friendly and could tell we were very tired, she said let me check our rooms again. She ended up being able to fit us in for the night. I hope her manager sees this review because Alina went above and beyond the call of duty and you are very lucky to have an employee like her. We got to our room and we were very pleased with the room. It was a very nice modern room, very clean and reasonably priced. If you are in the area and need a room I would definitely recommend this hotel. Also I hope you are lucky enought to meet Alina.

    1
    « Terrible management »

    Owed room credit since April. Owner/director/manager Nash failed continually to oversee credit expedited. Not return calls. Had to chase her. Does not uphold BEST WESTERN standards, nor basic communication or customer service skills. Lied saying credit issued twice. What a complet failure and display of public relation skill set. Pathetic Only ended up here cause Holiday Inn had bed bugs. Our room had broken bathroom door and beer caps and coke bottle at side of bed which kids stepped on during night. Worst management response ever had!!!!!!

    4
    « Very good quality to price ratio & helpful staff »

    This hotel is located almost midway between Toronto and Niagara Falls in an industrial area. The best quality to price ratio available in the area, with very helpful staff members. My children loved the salt water swimming pool.

    4
    « Clean rooms, nice food »

    Found the rooms clean and in good repair. So many hotels these days are starting to look run down (at least in Canada). The restaurant serves great food, a little expensive, but its high end so worth it.

    1
    « Worst Hotel Experience »

    Arrived at the hotel was booked solid! Got my room wanted to refresh, sink and toilet weren't draining properly. Called the front desk no answer. Tried 3 different times, different numbers - nothing! Went to the front desk had to wait till attendant finished with customer. No other front desk service personnel in sight. Asked for maintenance to come to the room. I told "l'm new here and alone other than restaurant personnel". Ok that doesn't make any sense with a sold out hotel. Asked for a plunger and was told he would bring one to the room. Went back to the room and waited, and waited, and waited. Back to the front desk I go and demand a plunger. He's not sure where it would be. We eventually find one. I tried and tried unsuccessfully to unblock the line. Went back to the front desk and asked for another room - NO sold out! If I could have gone elsewhere I would have but everything else in the area was sold out as well. I told the service desk person to call his manager where ever they may be. The manager whomever that may be did eventually return the call and eventually agreed to send a maintenance person. That would be another 45 minutes to an hour before anyone would show up. It's now been a 3 hour ordeal and I wasn't about to wait in the room again and or eat at this place so I went out for finer at 9.30 pm! When I got back both the sink and toilet were clear. I was a big Best a Western Hotel chain fan before this experience. I will be extra careful in the future. I'll never stay at this hotel again nor will anyone from our large organization once I'm done. Best Western Plus - NOT EVEN CLOSE!

    3
    « Comfort but no Service »

    With this hotel be prepared to hear NO! For a hotel that experience lots of wedding groups, it is very ill prepared to accommodate them. Example: - early check in - I had to miss the wedding ceremony since it starts at 3pm and I could not check in till after 3pm to shower and change. - help with baggage's - I had to be my own bell girl to carry all the luggage's to our room - customer service - nil - still waiting for a HELLO, how are you? Or even a smile - do not expect breakfast with your reservation especially for the price you will be paying you will think you would - rate is based on per person and of course beds are too small to accommodate 4 people in a room - be careful with room keys, ours opened a different room which I mistaking did...sorry Beds were comfortable I have to admit and they did not skimp on the pillows. Room was clean. Love the fact that there was a coffee maker in my room along with a microwave and fridge. Hairdryer as well as iron & board was included. Shuttle was provided to attend the wedding but needs to be booked by the bride & groom ahead of time. Otherwise, front desk is not very helpful. Then again they did not know what ACTA stood for (FYI - Association of Canadian Travel Agencies) and they are in the Hospitality field. All in all, it was not bad for a short stay

  • 1
    « Inconsistent. Some rooms are terrible! Worst bed I've slept on. »

    Stayed here two separate times. First night the room was spacious and clean. A little outdated by decent. Second visit, I swear I got the worst room in the hotel. So small I could barely get my baggage through past the microwave stand. Awkward room set up. Light switch is light up like a beacon when you're trying to sleep. Air conditioning wasn't cold. And the bed... By far the WORST PART. Springs hitting me everywhere. Definitely the worst hotel stay I've had in a long time. Was waiting for the BW survey to come so I could tell them... But haven't received it. Might have to email corporate. Guaranteed if someone from corporate stayed here to check in on the quality, they'd shut it down to renovate.

    3
    « Room was OK, Breakfast service was the pits »

    The room was just average but in the morning for breakfast I had to wait 15 minutes and I still hadn't been approached by the server for a breakfast menu or even coffee and, with a meeting pending next door,I had to leave without eating.

    2
    « Disappointing »

    We were staying here for a wedding nearby. I have to say that the hotel could definitely use some refurbishing. The rooms, apart from being incredibly small, were shabby and dim. We didn't receive any cleaning services during our stay either. While the front staff were quite pleasant, the overall hotel needs a make over big time.

    2
    « Cigarette butts heaven »

    My daughter and I stayed 3 days and 2 nights and how many times we got a hello from the front desk staff, every time we came in.... Zero. I discovered tons of cigarette butts everywhere, while taking my dog for walks, I was afraid my dog will get sick. I found only one outside garbage can for the entire hotel. The standard room was so tiny in the ground floor that I felt like I was inside a shoe box, bathroom was so tiny too. Front lobby was dark, outdated and not welcoming at all. Bed was comfy and room was clean. I won't stay there again ????

    3
    « Good hotel but night light is ridiculously bright! »

    Staff were friendly and helpful, bed was comfortable, room was quiet but you could easily hear the guests next door when they spoke. There is a nightlight built in underneath the light switch as you walk in that is so bright you could land a plane by it. It lit up the entire room. So either bring a really good eye mask or duct tape to cover it up because there is no way to switch it off. I let the front desk know so hopefully they rethink the feature going forward.

    5
    « Amazing Hotel, service is unbeatable. »

    From the time of booking till checkout, great experience, I took the red eye from Calgary, arriving at the hotel 7 am.. Quickly & efficiently checked in, Tyler at the front desk is amazing, I actually choose this hotel by speaking to him by phone a few days earlier, very friendly , accomidating, well spoken, amazing personality, advised me of the restaurant on the property, which was fabulous, again a wonderful girl in the dining room Greta, very friendly & accomidating , suggesting things to do & see in the area, actually she drove in to the Factory outlet mall, a great experience, the staff at this hotel make all the difference, the room was very clean and well appointed, quiet & comfortable, thank you for a great stay, in Milton.

    3
    « Our stay at Best Western. »

    This is by far not the best stay... the hotel was hot and stank like feet upon entry. Seemed dated. The front desk staff especially Carrie rocked! She was sweet and so kind. The restraint on site was closed the evening we came... that sucked. The pool area was not clean and the pool water had bugs... and was frigid!!!!!! The room was a good size for the family of 4. Not enough towels as there were non in the pool area. Not enough supplies provided for coffee in the room... only 2 non decaf ad the coffee was't good... very weak. The bed wasn't comfortable and both the fridge and air conditioner were too loud. We had comfortable pillows though. The pull out couch was very old and catchy... hard to pull out and in. The blankets for the beds were too hot. They need a thin all cotton and the duvet for décor. The room on surfaces was clean but the areas like at the windows were dirty and the floors in the bathroom need tile cleaner. There needs to be hooks for towels to dry and better air for them dry in the bathroom. The shower was amazing.The front desk was very accommodating upon check in.... pushed our check in so it was fast. Took care of our cupcakes for an event. Very loud room location right by exit and elevator. Stayed in 151.

    3
    « Basic but nice »

    Basic but nice, nothing fancy. Room was clean and had an easy check in and out. No movies to purchase in rooms. Big tv in room. Washroom was clean. Would be nice if breakfast went later than 9am especially on Sunday's. However they allowed us to stay till 1pm which was nice on a Sunday.

    4
    « Comfortable Stay »

    We booked this hotel for a nearby wedding. I was reluctant because of previous reviews. I was pleasantly surprised! I am picky and admit this straight up! In my opinion, first entering the hotel found the lobby to clean and updated. Modern and comfortable. Welcoming. The room itself was a tad small but that really wasn't a concern. The room was clean, the bathroom immaculate albeit small. The bed was comfortable and pillows wonderful! The linens were crisp and fresh. Check in and out was courteous and friendly. Accommodating with any need we may have had. I have given a four star though because breakfast stopped being served at 9am - on a Sunday! When we checked out at 10am, no coffee was available. A coffee service area in or off the lobby would go a long way! We asked and the receptionist said we could make coffee in our room, which was true, but not fond of powder milk. Also, no mini bar in your room. No bottled water except vending machines on lower floors I believe. Would stay here again!

    3
    « Tyler was the highlight »

    Average everything except the friendly staff. Good work Tyler. Restaurant was closed. Toilet seat kept falling off. Room was average. Bed was a bit lumpy but not too bad. Room was clean. Other guests were a bit noisy at about 11:30-midnight.

  • 3
    « Good price requires some compromise »

    This is a very affordable hotel with clean rooms and comfortable beds. Many guests seem to ignore the non-smoking policy with impunity however, and this results in unpleasant odors in guest rooms. Not always, but often. The restaurant just closed, but there is a Kelsey's a 3 minute walk away. If you need to be in the Milton area, this is one of few choices.

    1
    « Not a good experience, poor customer service »

    I stayed at this hotel from Friday March 11 - Sunday March 12 for a wedding that was happening nearby. The hotel was dirty, and I did not have a good experience. Our room (room 307) was very stuffy, so we decided to crack open a window a little bit - however when we did this a bunch of flies came in our room as they were living between the glass and the screen on the window (disgusting). The mini fridge in our room smelled like something died in there, and the sink in our bathroom clogged and would take a long time to drain. And when the sink did drain, it drained all over our floor. We ended up needing to put a bucket under the sink to catch the water. The wallpaper in our room was peeling and the carpeted floor felt like it hadn't been vaccuumed in quite a while. I was hoping to bring all of this to the attention of the staff when checking out, but other guests of the wedding were present and I felt this was inappropriate. I called the hotel after returning home on Sunday, and was told the manager was unavailable and would call me back by Thursday to work out some sort of credit or refund. When I did not hear back, I called again. I was told the manager was not on site but would return my call when she was back at the hotel. After another week, I called the hotel again and was finally given the number to reach the hotel manager at a different location. When I spoke to the manager (her name is Nashrin) she assured me that she would look into the issue and give me a call back once she spoke with her staff. I never heard back from her. Horrible customer service and I would not suggest staying here.

    4
    « Good place to stay »

    I have stayed here a number of times over the years-good service and value but this spring 2016 the restaurant was under renovation and that made it inconvenient-as I arrived later in the evening and then still had to go back out to pick up supper & breakfast.

    2
    « where to eat! »

    Disappointed the great restaurant closed and the workout room is not good! The micro burnt the popcorn, the coffee maker took forever to brew! With the closure of the restaurant the least they could do is have free coffee in the lobby.

    2
    « Cheap but certainly not cheerful »

    Upon arriving to the hotel it didn't look too bad from the outside. Some Best Western's can look a bit tired from the outside but this one not so much. The car park was pretty full but was well maintained as it had just been snowing the night before. The lobby area inside was my first clue that this place was a bit run down. While there were no obvious major flaws, it looked a felt a bit tired, not quite what I was expecting considering the outside. I arrived very very late, gone 1am, but the service was quick and friendly and they appreciated that I just wanted to get to bed immediately. I went up to my room and again the hallways, lift, everything on the way was old, old, old. Thats not to say anything was dirty or broken, but it was in dire need of a facelift thats for sure. The room was much of the same. Fairly small, and tired looking. The wallpaper was sagging in places and carpets could have done with a good seeing to. Where I was really disappointed was the bathroom and the heater. The bathroom was extremely small...when you open the door into it, its a struggle to get inside. The shower was adequate but they didn't leave nearly enough soap or shampoo for a proper wash, and it didn't get hot or powerful enough for my liking. The heater was the real kicker. For reasons unbeknown to me it was stuck blowing out cold air. I tried my hardest to get it to stop but couldn't, meaning that my room was like an igloo all night. Not too bad when you are sleeping under the covers, but any other time its a real nightmare. Overall it just wasn't up to scratch for a Best Western for me. It wasn't the most expensive hotel I've ever been in, but for it to be worth it, they need to do a serious face lift and improve the bathrooms.

    2
    « Not up to par! »

    Chose this location because it was close to my daughter's. We were not expecting the "Ritz" but this hotel fell far below par. The bed sunk towards the center, too much dust, bathroom sink, was blocked, cheap coffee maker was defective, the restaurant was closed (no reason given). We will not be returning to this hotel.

    1
    « DO NOT STAY HERE...EVER. »

    Where to begin... the hotel smells like a mixture of urine, mildew and stale cigarettes. Not only is this "hotel" over-priced but also the "staff manager" is AWFUL. Alanna and the other red head are quite the dynamic duo of horrible service. Firstly, Alanna spoke down to me and ignored me while carrying on a conversation with another guest from CP rail (she sounded like a lady of the night if you catch my drift) I was beyond shocked to later find out she is the manager! Alanna said she was doing a pre- authorization for the week however; she did a straight purchase, which I found out at a later time. I confronted her on this and she rolled her eyes and asked " does it really make a difference...just don't throw a party unless I'm invited" To make matters worse, I contacted the owner, she is another unprofessional addition, she completely dismissed my complaint, told me she had another call coming in and never returned back. She has still yet to return any of my emails regarding the horrible experience I had at this sad excuse of a hotel. During my stay I was overwhelmed with the amount of hookers coming in and out of this building- what kind of business are you running? As if this doesn't sound bad enough, I used the main lobby washroom and found USED condoms in the sinks; this is when I checked out. Do NOT bring your children here. It was one thing after another and I am completely shocked at the positive reviews written. As I was waiting to check out, I was really waiting for Alanna to get off the phone with what seemed to be her boyfriend? It was swear word after word and the entire lobby could hear. If you're thinking about staying here, think again as this was a dreadful stay and I still have nightmares months later. I usually am not one to write reviews but after a friend of mine had almost the same experience just last week, I feel the need to really disclose what goes on at the Hotel of Hell. Run away people, they will take your money, leave you smelling like stale smoke and have you wondering how they're still in business. If you're thinking of staying at the Hilton across the street- I've found out that the same people own it. I walked in to the Hilton to make a reservation as I am in Milton again on business only to see Alana's face- gah! Needless to say, I turned around and went to the Holiday Inn- MUCH better option.

    5
    « Nice Stay »

    Clean and comfortable. Staff very friendly and helpful. Breakfast was good and Staff very nice, gave us great service that morning. We were given casino package to use if we wished to go there. Will stay again if in the area.

    4
    « Not a bad hotel »

    Stayed at this hotel for one night, found it to be clean and had no issues with check in or check out. Booked through a booking website as the group rate organized for wedding party was not as good as what was easily found online. The elevator was incredibly slow.

    5
    « Great place »

    The night before staying here we stayed at the holiday inn near here and the place was not very clean. After switching to this hotel everything was much more cleaner and the staff was extremely friendly and engaging. I ate at the restaurant both days i stayed where i ordered the lumberjack which had a really big portion and i could barely finish. My coworker ordered the omelette and it was fluffy delicious.

  • 5
    « What a great place! »

    I just finished a two day lighting conference where I was a keynote speaker and was put up at the Best Western Plus. I cannot comment enough on how wonderful my stay was and the people/staff were excellent. Not only were they so friendly, accommodating, but so positive :) The room was more than decent and I had everything I needed. I think what I most appreciated with that they had an actual restaurant/bar on site/attached to the hotel....this I did not expect for this type of hotel. The food and service were very good. And to throw out a specialized comment, the women in Canada are very beautiful! Everyone of the staff had such a beautiful quality about themselves. A special shout-out to "Danielle" at the front counter....she was so pleasant to speak with, and again....another beauty! :) If I had to say anything non-positive, it would be that the bar was limited on it's selection.....especially in Bourbon. I'm a Maker's Mark guy....they only had one bourbon-whiskey.....Jack but honey flavored? Hopefully, my next trip to visit.....a better stocking of the bar for any of us preferring to stay at the hotel to share some drinks. Cheers to Canada!! Great stay.

    4
    « Central location to Family and Friends »

    We have stayed At the Best Western 4 times in the past while. Its nice that they allow pets as it is hard to find many anymore that will take pets. We found the room to be clean, the bed very comfortable and the service to be very helpful and cheerful. Great team at the front desk.... Our niece came to visit and go for a swim. the pool and area was clean, the pool could of been just a wee bit warmer. good for niece but hard for me to get in too cold.... lol

    2
    « Meh »

    Check-In: Slow but smooth and problem free. One girl working the front and intakes one at a time manually. Room: Pretty standard. 1 queen bed, bathroom, tv. It did the job. We stayed one night for a wedding block. Clean. Price: $110 for one night in the middle of Milton. Not a good price, you can stay at Niagara Falls for $99 one night with vouchers to nearby restaurants and activities. Absolute zilch for this random location. If it weren't for a wedding block here, we would not have stayed. Overall: Meh. Not worth the price, but it'll do. Avoid the restaurant as all costs. Seriously, go to the Timmies or the McDonalds around the corner. Tastes better and costs less. See my review on Allison at the Best.

    5
    « Visiting children for Holidays »

    With children and grandchildren living in various cities this hotel is perfectly located that we can hop on any main highway be there very quickly. We enjoy how clean and comfortable our accommodations always are when we stay and how pleasant and nice the staff is.

    1
    « Rude service! »

    Incredibly rude service demonstrated by the Front Desk Manager Alana! We had inquired about long term stay rates and were advised they do not offer corporate rates on weekends and discounted rates are only offered for long term stays. When I advised that most companies operate 7 days a week now and employees do travel over the weekend for Monday meetings; Alana advised this was the policy and the best she could do was the rate of the day unless we had AAA. She then took a call with us still waiting to check in and advised the guest she offered the CAA/AAA rate to them upfront as they still had capacity! When I questioned her on it, I was advised she did not appreciate us being rude and this is the way it was take it or leave it! She then walked away leaving her trainee to deal with us and took a call in the back office where she could be heard yelling and cursing! We were not being rude simply questioning why another guest was offered this upfront and we had to pull teeth to get even the AAA rate. We asked to speak to the manager and were quite surprised to find out she is one and will be managing the new Hilton they are opening as well as we were so condescendingly advised. Breakfast is not included, service is beyond poor and hotel and attitude need major renovations. Went to Holiday Inn and were treated with respect and appreciation! How she is a manager and has a job is beyond comprehension! Never again!

    4
    « All About Location »

    Staff is friendly, rooms are decent, price is right. Location does get some noise from highway though so be warned. Still I recommend it as it is probably best value in the area. Key cards died twice on me though which was a minor annoyance. Check in & out is very prompt.

    1
    « HORRIBLE »

    This was, hands down the WORST experience I have ever had at a hotel. The young lady at the front desk, Allanah was awful.. with a smile! She spoke down to me as a guest so much so that I cancelled the reservation right then and there. I had inquired about the $50 pet fee and her response was " that's the way it is at my hotel". When I had decided to cancel the reservation she was disingenuous and just plain rude. I'm uncertain how long she has worked at this location for however ,I am shocked she still has a job there. I then went to the Holiday Inn across the street and the service was MUCH better, highly recommended. Aesthetically this hotel appeared just as cheap as the service. Don't waste your time and money on this place.

    4
    « Stay in Milton »

    Attached restaurant provides a buffet breakfast for 13.00 all in. No lunch and restricted and limited dinner. Nothing on Sunday. Hotel was fine but most Best Western's for the price provide a continental buffet breakfast

    5
    « Yet another great visit...... »

    Been to this great place off and on since March. I do have to say after spending time at other hotels you kinda miss this place.. First off the front desk staff (Alana,Carrie and Chelsea) makes you feel like home with there warm welcome big smiles. The place is well looked after. I would highly recommend this hotels for all occasions from a week away a overnight stay or for work.. I have stayed in alot of hotels over the last 4 years.. But not place besides this place has my work away from home feel like home.... Keep up the great work looking forward to see you gals again soon....

    4
    « Good Hotel for Travelling Families with Diabetes »

    The Dskate Hockey Program has stayed at the Best Western Plus Milton twice. In the summer of 2014 and 2015. Both stays were exceptional and the hotel handled our group size (between 30-80) with ease. Exceptionally friendly staff who are willing to help out in a pinch, the hotel had a welcoming atmosphere and all the families had fun with no complaints. A key to the Best Western Plus Milton is the fridge/microwave setup they have available. As Dskate is a Hockey Program for hockey players living with diabetes, it is important for our families to know that they have the necessary means to make sure all of their diabetes care products are well taken care of. On both of our stays, Best Western Milton provided all of our families with what they needed and more. Not to mention, the rooms were clean and comfortable. The hotel has a great restaurant and a fun indoor pool for everyone to play around in, as well as a gym for the hockey coaches or businessman on-the-go to get their workout in. We have even used their banquet facilities for private functions and business meetings and were pleased to have all of our needs met in a pleasant and private space. We couldn't be happier about our stays and are pleased to recommend that the Best Western Plus Milton is a great place to stay for travelling families, families living with diabetes and your hockey team. Thank you, BWP Milton, from your friends at Dskate.

  • 4
    « Basic hotel with great staff »

    I stayed here this past Sunday evening, I did not have a reservation but the young (female) front desk attendant was absolutely lovely. Fast and convenient checkin even though she said she was brand new and barely finished her training, but had more answers than previous attendants at this hotel had ever given me. I was looking for quite a few items and she very cheerfully helped me out, even looking up restaurant hours online and giving me directions. I had a bad day and the front desk lady helped turn my mood around! The hotel itself is fairly average and somewhat outdated, with a stale cigarette smell but with very clean rooms and a nice salt water pool. Overall great stay!

    4
    « Business stay good experience »

    A very clean, quiet hotel. All amenities served us well, the staff was helpful and friendly. Parking was good, some local restaurants nearby for variety. Didn't use the pool or excercise rooms. Not into that.

    3
    « Overpriced for what you get »

    Was a grouchy staff member at the counter. Room was OK but nothing more than one would expect from a room that's $30 less. Elevator so slow I really thought it had malfunctioned. No breakfast included.

    4
    « Clean and small rooms »

    In town for a wedding nice hotel fair price room was clean although very small hard fir two people to move around small. Maybe just our room type one queen bed but other double bed rooms were larger . Not bad overall would stay again if needed

    4
    « Consistent quality »

    We stay at this Best Western every year when visiting family in Milton. The rooms are quiet even though the hotel is close to the highway. The rooms are clean and staff very friendly and helpful. This time were disappointed with the attached restaurant - which is not run by the Best Western but is on the premises - making the hotel a BW "plus".

    5
    « Even when we knew what to expect, this BW was more! »

    My wife and I are regular guests at Best Westerns around Canada and the US because as retired travellers, we always get what we expect. Consistent quality for the price in convenient locations. So when we were invited to an old friends birthday party, the Best Western Milton was conveniently located, reasonably priced and easily booked online. Check in was casual and efficient and we were soon in the elevator to our 4th floor room. First impressions were that it was a little small, but had all the amenities one would expect at a BW. The decor was subdubed and tasteful. But what we really noticed was how spotless the room was. And the bathroom was even better! We both remarked that the shine made it look as if we were the first guests. And every part of this room was equally fresh and clean. Truly a pleasure and after a quick and easy checkout; we both remarked that we wouldn't hesitate to stay here in the future and definitely recommend it to other travellers. Well done BW Milton. The chain should be proud of you.

    2
    « Stay at the other hotel in Milton »

    The hotel seemed tired and a bit dingy. As we walked to the first room we were given, we passed through an area that smelled of stale cigarette smoke. They only provided a very small all in one shampoo and conditioner and a couple of bars of soap. In the morning there was only one package of regular coffee. The Wifi was very slow in the evening. The beds and pillows were very comfortable. My major complaint about this hotel has to do with customer service. We booked through Hotwire, which my sister and I have used on several occasions. When we went to our room we discovered that it only had one bed. At reception the employee blamed Hotwire, even though this has never happened to us before. She said in order for us to get a room with two beds we would have to pay an additional $20. I complained that I did not want to pay the money since this had never happened before. She seemed to insinuate that it was our fault because we booked through a third party. She did not seem to care that we were dissatisfied. She did not offer to speak to her supervisor or to let us speak with him/her. My recommendation is that you stay down the road at the Holiday Inn. It is a much nicer place and if you book through Hotwire you get two beds.

    3
    « OK Room, but NO CLOSET!!!! »

    We went to Milton for a nearby wedding, and did check in the day before (spent 2 nights there) They did let us check in early, which was nice, but...our room had NO CLOSET. We were there for a wedding...my Son's wedding, and I had a long dress that I wanted to hang in a closet, out of the way. Well, with no closet...I had to hang it on a coat rack, which is what was provided. It dragged on the floor, and we had other clothes we didn't want wrinkled (suit coat, dress shirt, etc.) and it was all crammed onto a coat rack that was wobbly. The room was clean, but small. Comfortable bed, microwave, and small frig were adequate. No little soaps or shampoo's were provided, and cups were flimsy plastic. I also thought it was overpriced. They gave us a "discount" because we had reserved a number of rooms. However, when I went online, the rooms were cheaper with a AAA discount. When I asked about that at the desk upon check in, I was told "You can pay the Triple A rate, but it's more expensive," end of discussion. I was advised by another guest to not eat at the hotel restaurant, as it was expensive, had poor service, and they were out of vegetables, and got nothing to replace it, but still had to pay full price. The pool looked nice, but we didn't use it. Again...the room was clean, with plenty of pillows, comfy bed, nice TV...but I've never stayed at a place with no closet in the room. The bathroom was also quite small, but clean as well.The provided iron/ironing board (which we did need to use after having the clothes hang on a coat rack) was hanging from the wall, the minute you entered the room.

    1
    « Horrible .... Just saw plain HORRIBLE ?? »

    It was like walking into a dungeon. It stunk like mildew . The service in the restaurant was absolutely horrible . It started out with our simple breakfast wasn't done right . I had said I was allergic to eggs and to put my eggs on my husbands plate ... Well mine showed up with eggs . I ordered sausage well I got ham . Both my husband and I ordered brown toast we got white . Getting a coffee refill just wasn't happening. We had a lot of family staying there because of a family wedding. When our other family members showed up they were told they ran out of food . What big chain Hotel runs out of food ????? I have never stayed at a hotel that so poorly ran . I will never ever stay there again . Best Western should really look into who managing their hotel in Milton Ontario . I've been in the industry for many of years and this I must say is the worst place I've stated at.

 

Getting to the hotel ...

All directions
·From: The north. Take Highway 25 South. Go past Highway 401 bridge. Turn right at the second set of lights onto Chisholm drive to the BEST WESTERN PLUS Milton. ·From: The south. Exit from Queen Elizabeth Way at Highway 25 Bronte Road. Go north for approximately 10 miles. Turn left on Steeles Avenue. Turn right on Highway 25. Turn left on Chisholm Drive to the BEST WESTERN PLUS Milton. ·From: The east. On Highway 401 take Exit 320 for Highway 25. Go south or left. At the second set of lights, turn right onto Chisholm Drive to the BEST WESTERN PLUS Milton. ·From: The west. On Highway 401 take Exit 320 for Highway 25. Go south or right. At the first set of lights turn right onto Chisholm Drive...

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