BEST WESTERN Plus Gen X Inn,  Memphis

4.0/5  - based on 363 guest reviews.
1177 Madison Avenue, 38104-2202, Memphis, United States - See map
+1 901 692 9136 +1 901 692 9143

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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based on 363 traveler reviews
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Stay at this great Memphis, Tennessee hotel located next to the Southern College of Optometry and the University of Tennessee Medical School. Whether traveling to Southwestern Tennessee on business or pleasure, the BEST WESTERN PLUS Gen X Inn offers guests friendly customer service at affordable rates. This boutique-style hotel is ideally located less than one mile from the Southern College of Optometry, the University of Tennessee Medical School and the Methodist University Hospital. Situated in the Medical District, this Memphis hotel offers well-appointed guest rooms complete with cable satellite television with HBO and free Wi-Fi Internet access. Guests will wake up each morning to a complimentary hot breakfast featuring fresh made waffles, sausage, eggs and biscuits before opting to exercise in the fitness center or working in the 24 hour business center. The BEST WESTERN PLUS Gen X Inn is conveniently located. Just minutes from downtown and midtown guests can wander through the Beale Street Historic District or visit the Memphis Zoo. This Tennessee hotel is also close to the St. Jude's Children's Hospital, The new Bass Pro shop at the Pyramid and the Autozone Park. Guests will also be close to local events such as the Beale Street Music Festival. The Famous BBQ Festival Southern Heritage Classic, and The Liberty Bowl The BEST WESTERN PLUS Gen X Inn is proud to offer superior customer service and a convenient location in Memphis. Make a reservation today and save!

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Room 1

Guest reviews


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based on 363 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
134
Verygood
 
143
Medium
 
50
Poor
 
22
Horrible
 
14
Business Business 57
Couples Couples 147
Family Family 74
Friends getaway Friends getaway 44
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Gen X Inn,Memphis
  • 5
    « Comfortable rooms, convenient location »

    Exterior is nondescript but inside is very nicely appointed. Very comfortable beds, fridge in room very handy. On the "trolley" line and next to I240. Rooms very quiet, no road noise. Staff very helpful. If there's a large group, go to breakfast early.

    5
    « Guest »

    We had a layover that night and went to best western for the night. It was great and the staff was really awesome. You got a discount at the restaurants around there Just show your room key. They had a amazing breakfast that morning.

    3
    « Not the best location »

    We stayed just three nights. Staff were helpful bed was comfy. Breakfast whilst complimentary was chaotic would suggest you collect and take back to your room as seating was limited. Location not great as you have to rely on taxis to go anywhere. 10$ at least and not always reliable. Trolley bus will run you to Main Street for a dollar but only runs until 6pm. For evening meal we went to Overton Square. 40 minute brisk walk but would strongly suggest you use the taxi.

    5
    « Just fine »

    Spent 3 nights in Memphis and this hotel was just fine. Not too far from Graceland or downtown. Right of the main road but back far enough not to be too noisy. Hotel itself was quiet to stay in as you didn't here other people through the walls or down the hall like some hotels with "paper thin" walls. Breakfast was very good with somewhere on duty to keep everything fresh and topped up.

    4
    « a great choice »

    Such amazing, friendly people. Beautiful breakfast every morning with hilarious and welcoming staff. Comfortable and clean rooms, and parking. Very good price for the location. So quiet despite being close to great places to eat.

    5
    « Yes, I'd stay there again for sure »

    It can be a bit of an exercise to find reasonably priced accommodation in a good location with great service and clean, comfortable rooms. This place ticks all these boxes. We found it after visiting Graceland and it is very conveniently located with plenty of secure parking. It's an easy drive to the Peabody or Beale Street for a night out and it's right at the 240 Expressway. Surely not the cheapest in town but the rooms are really nicely done, everything has been refurbished and the service is great, too. The Breakfast area is super small but that's just a minor inconvenience. There's a good selection to pick from and you'll find that there's always a helping hand around to restock and help out. Given that it's a Best Western Plus, I'll rate it as excellent within that category as it really is a cut above the rest I've seen so far. Everything just works.

    5
    « really nice motel »

    This is a good location for the local attractions, staff very friendly & helpful. Price is definitely competitive for the area. Rooms clean, quiet, well-maintained. Breakfast was good, with plenty of variety. Motel isn't large, but it's in a safe area as well as being convenient. Would stay here again, no question.

    5
    « Friendly, clean and comfortable »

    Great hotel in a good location. (Only around 32 rooms, so it has a boutique hotel feel.) Not a great area to walk around in, but convenient to everywhere, and free parking. Very nice front desk help and a very nice daily breakfast in the lobby. Every employee I met was very accommodating and friendly. I would definitely recommend this hotel to anyone travelling to the Memphis area, and look forward to staying there again soon.

    4
    « Small but comfortable »

    We spent two nights at this Best Western Plus hotel while we visited Elvis at Graceland, Sun Studio and Beale Street. This is a small hotel located just off the freeway close to downtown. Our checkin was pleasant with he receptionist friendly and helpful. Room was clean and well stocked. It appears this hotel was recently remodeled. Located in an older part of Memphis, moving around the streets was safe and easy. The hotel parking was secured with fencing all around. The included breakfast was adequate. The breakfast area was small but easy to work around. Servers were welcoming and made every effort to help.

    5
    « VERY COMFORTABLE AND SAFE ALONE. »

    The Gen X best western in Memphis is the safest place to stay. Whether with family or alone it is a class above the rest. The staff go out of their way to make you comfortable. The breakfast is included and is plentiful! The beds are so comfortable. I stay there whenever I visit my daughter in Memphis to do the ALS-Lou Gehrigs' walk.

  • 5
    « Don't let the Name Gen X dissuade you »

    We're definitely not of the Gen X population....more like the Senior Citizen segment of society. And, from the looks of the breakfast clientele the next morning, so were many of the guests this past Saturday evening! Room included a very comfortable king-sized bed, nice TV, free wi-fi, and free breakfast buffet the next morning. Sink was outside the bathroom which we hadn't seen for awhile but which makes getting ready in the morning easy for 2 people. Staff is very friendly and we'll stay there again! We particularly like that there is no smoking in the building, but noticed they've provided a nice outdoor area away from the front door for people who enjoy a cigarette.

    4
    « 3 nights in Memphis »

    Beside Graceland and Beale st. the other fun to do was to sleep at the BW. Gen X it made our trip more enjoyable. Bed were comfortable, the room was the perfect size for our size and very clean, was quiet and felt very secure. Most of all the staff were very pleasant. If was to go back to Memphis I would certainly return.

    4
    « Friendly Staff »

    This is a smaller hotel with a warm and friendly staff. They made us feel very welcome! The room was a reasonable size, clean, comfortable. The location is not right in the downtown, but we easily walked to Sun Studio and even to Beale Street in the evening. There is adequate parking and the breakfast is served with a smile.

    5
    « My Best Stay At Best Western »

    I would very much recommend this hotel to my family and friends. I is a great place to stay it was right where I needed it to be. It was no where from the events that I attended. Every time im in the area I stay at the Best Western. Nice, clean, and the most friendly staff.

    5
    « Recommend »

    Our room was quite spacious, the bed very comfortable, large bathroom, good location, staff friendly and helpful, everything and everywhere clean. About the only thing we didn't like were the breakfast eggs, very easily avoided. Would definitely stay there again

    5
    « Late Night Savior »

    I came to this hotel at nearly midnight after leaving another hotel due to issues with my room. Upon arrival I was greeted very nicely and checked into my room very swiftly. My room was very clean and the bed was like sleeping on a cloud. It was so comfortable in fact that I overslept the next morning. The breakfast in the morning was pretty good and the muffins were fresh. This may be where I decide to stay every time I come to Memphis.

    5
    « Nice stay »

    A clean and comfortable place. The staff was very accommodating and polite. The motel is a close and convenient car ride to downtown. There was plenty to do and see in Memphis and the staff was totally helpful in recommending local points of interest - highly recommend this place!

    5
    « I'll be back! »

    The Gen X Inn is my ONLY hotel of choice in Memphis! The staff is unparalleled, and the amenities are spot-on. They have updated the rooms since I last stayed here. The upgrades make this place all the better. They have a fenced, well-lit parking lot. Elise and Linda are AWESOME! You can't go wrong here.

    3
    « Clean & Comfortable Hotel »

    Stayed at this hotel for first leg of our US trip in Memphis. Very clean, comfortable beds and friendly & helpful staff. Well located for access to downtown taxi travel circa. $10. Breakfast basic and same every day, but does the trick to set you up for day. All round nice hotel.

    5
    « One of the finer Best Westerns »

    We booked 3 nights here as some reviews said it was close to the downtown area Well, it is a hike to downtown and we found out after first night that you can find parking in Memphis later in day without having to feed the meters. This is a really nice hotel, front staff and household help were so helpful and went out of their way to help you, if needed. Our room was on 5th floor, nice and big, clean as a whistle, with an inglorious view of the Interstate, but so convenient to all roads . Parking is free behind steel gate and fence. Breakfast lady tried to keep you happy and even showed me how to use the waffle iron, which I did and was sorry for making this huge waffle tire which I couldn't finish. The dining area is small and if it is busy in the mornings, you might have to wait, although you can get a cuppa coffee and sit in the area. The staff of the BW should be commended, they know how to keep patrons happy and service by all was excellent... Absolutely would stay here again.

  • 5
    « Nice Hotel and Staff »

    Upon checking into the hotel the staff was nice and helpful. Our room was clean and roomy. Breakfast was good and staff at breakfast was kind and helpful too. The beds were awesome and comfortable. The driveway to the parking lot was a bit narrow but not a problem unless someone pulled in at the door and blocked the entrance to the parking lot. I would recommend this hotel to future visitors.

    4
    « Good place to stay »

    Not being familiar with midtown Memphis I trusted Tripadvisor and made a 5 day reservation at the BW GenX for orientation at University of TN HSC. I was not disappointed!!! The hotel was super clean, the continental breakfast was very good with fruit, boiled eggs, waffles, etc... and the staff was excellent!!!. The hotel parking is surrounded by a tall fence and I felt safe leaving my vehicle during the day and night. There is no swimming pool if you are looking for this but then it didn't matter to me. The only reason that it didn't get an "excellent" rating is that their were only 3 exercise machines and the treadmill was out of service all week in addition I was needing to print something and the printer was out of service all week as well. I did experience one night of new neighbors who had extremely loud small children who were yelling, crying and running down the hall. I called the front desk and this was immediately taken care of and thankfully those people checked out the next morning. There is not laundry available on site if you are needing this but the helpful attendant instructed me that there was one very close down the street. These issues are not going to deter me from staying there again when I have to return in December. If you are needing somewhere to lay your head while in Memphis then this is the place!!!

    3
    « Fine for an overnight stay »

    Chose to stay here during a long trip based on the reviews. It was exactly what I expected from a Best Western. It looks like the hotel has been updated recently. We got there much earlier than expected and we had no problem with an early check-in. Location is great as it was less than 10 minutes from all the popular Memphis tourist sites.

    5
    « Fave! »

    Have used this hotel MANY times, specially during events and have never had issues. They can get transportation quickly if needed and the rooms are always very clean and the staff is super nice. This is my favorite hotel to use when going downtown because it is close enough to enjoy, but just far enough to not have to hear everything afterwards.

    5
    « BEST WESTERN AND CHICKEN »

    We arrived later than expected but found staff very helpful. We were able to store bikes inside, get dinner ideas and directions to location. Although this plant is somewhat dated the staff more than made up for any short comings Breakfast was very good and attendant was there to help as needed. checkout was also a breeze. We will be back again

    4
    « Best Western Gen X - Good Choice »

    Hotel located just a few blocks from downtown medical district. The neighborhood is not the prettiest I have been in, but seemed calm enough. The facility is very clean, the rooms are a good size, and everything worked - pleasantly surprising. Beds are comfortable. The only thing I would ding is the unevenness of the desk staff - some were delightful and welcoming, others gave me the impression I should have booked somewhere else. Oh, well. There are no close food places, so plan accordingly. Overall, though, very pleased with my two night stay, and will definitely remember if travel returns me here.

    3
    « Interesting »

    When we checked in the lady was very short with me and seemed irritated by my presence. The elevator looked really old but the room itself was pretty nice. The location is quite good and parking was safe and plentiful.

    4
    « Close to Memphis Zoo »

    I choose this hotel because it was close to the Memphis Zoo. (Our destination for a panda viewing.) The front desk staff were very helpful with directions to the zoo and to restaurants. The rooms were clean and nicely decorated. Beds were very comfortable but sat high up off of the floor. On the other hand, the commode in the bathroom was very low to the floor. (I was aware of this after having seen reviews on Trip Advisor but chose to stay here anyway because of location.) Breakfast was very good. Bottom line, if I were ever to come back to Memphis to visit the zoo,I would choose to stay here again.

    5
    « Surprisingly High Quality in Downtown Memphis »

    This hotel is located in the heart of downtown Memphis, but is very well situated, and the parking area is protected with iron fencing. The inside of the hotel is well appointed, and the quality of the rooms is high. Our room had a refrigerator, the bed very comfortable, and we wanted for nothing.

    5
    « Great location, great service, clean rooms, great breakfast! »

    This a great hotel for several reasons. Location is great for a medical visit ( our reason for travel to Memphis), close to the tourist areas, safe, clean, comfortable, and friendly staff. Parking is free and directly located in front of the hotel in a secure lot. The breakfast is very good, more like a buffet including a self service waffle maker.. perfect every time!

  • 3
    « Nice room, but very hot!! »

    It was 98 degrees in Memphis and they were under a heat advisory the day we checked in -about 6:00 p.m. When we got to out room it was so hot we could hardly stand it!! We had a reservation and I would think that it could have been somewhat cool upon our arrival as it had been at the other 3 hotels we visited this week. We had to put ice water on a wash cloth to be able to stay in the room! Because it was so hot, It took about 3 hours for it to cool off! We had a pretty miserable night! My husband wanted to change rooms, but I knew we would be in the same situation!

    4
    « Great Stay »

    Clean, friendly, very good price for the money. Location not very pleasing, right off main thoroughfare. Decent all included breakfast. Helpful staff. Rooms are updated. This is not 'your mamma's old Best Western.

    5
    « Wow!! hotel in Memphis »

    This is a small but very lovely hotel in the Medical District of Memphis. We checked in late at night and the night desk clerk was very helpful and attentive to getting us checked in. our beds were so comfortable that I would have purchased the mattress and shipped it home if I could! The decor of the rooms were beautiful and very mid-century modern, which we love. That said, we were disappointed that the bathroom door and molding; the frame around the bathroom mirror; and the ceiling light fixture did not match the modern decor of the rest of the room. There was only one person handling the front desk and breakfast room responsibilities in the morning, which left things short handed and some breakfast items were not readily available. Finally, only one elevator was operating in the morning, which made if difficult to remove the luggage from our room and check out in a timely fashion. There was a rock band staying at the hotel, and they dominated the use of the elevator removing all of their luggage and band equipment in the morning. These were minor inconveniences which did not detract from our enjoyment of this lovely hotel. We would definitely stay here again and recommend it to others.

    5
    « Very Nice »

    Nice quite area, close to everything. Mud River Park, Beale Street & Graceland. Comfy bed & good internet. Breakfast is muffins & waffles. Hotel is secure. Located right off freeway, easy to find. Would stay here again.

    4
    « Memphis Summer Vacation »

    Stayed here three nights while on a Memphis vacation. MUCH smaller hotel than we expected, but good accommodations. The lot is fenced in and we always felt safe and the the parking lot signage was a good reminder that we are in Memphis. When you check in, there is a double set of doors that do not open automatically. Be prepared to walk through both to get to the front desk. There is a teller window between each door, but we never saw a desk clerk there. Also, be aware that the front desk clerk is also responsible for the breakfast room, so if you call the front desk in the morning, your call will not be quickly answered. All employees were nice and, given the great location and ease to everything (Memphis Zoo, Beale Street, hwy access to Bass Pro and Graceland), we will stay here again.

    4
    « Passing Through Memphis »

    The hotel was nice, room was clean decorated nicely. Memphis doesn't seem very safe but this hotel had nice tall fencing around the entire parking lot and the only way in and out was past the front doors where you would be seen. Breakfast was pretty good the standard waffles,eggs,biscuits gravy,cereal,pastries.

    5
    « Great Stay »

    For being a small facility this place was a great place to stay. It appeared as if they recently remodeled...very clean. The parking lot is fenced in and well lit. The location was very convenient as well.

    2
    « I was disrespected by linda »

    I checked in and used a $50 travel card to pay for part of my stay but authorized a credit card for the full amount just in case. I noticed it was taking a bit for her to enter it in and another guest walked in so I said "you can check her in and redeem my travel card after that" and went up to the room. She called later and had us come down to the desk. She told me "number one don't you ever tell me how to do my job. Once you walked away I had to exit out of the travel card screen to help the next lady and your travel card only had 38 dollars on it. One time we had someone give us a travel card with nothing on it and they were an employee." By this time my blood is boiling I have never been disrespected like that before. I was in front of my friends and I was on vacation so I didn't let it get me all bent out of shape. I told her "I don't care if I am a best western employee, I am still your guest and you don't ever talk to me like that." She asked me how long I had been with bw and I said 3 years (as a salaried front desk manager and director of sales at an award winning property ranked #4 in the us and Canada at one point and a 7 time mk guertin award winning property). She said "well I've been here for 15 years and I'm menopausal and maybe I shouldn't have said anything." I was very cordial throughout the whole exchange but I will never recommend this property if they let their employees talk to their guests that way. If the general manager at our property heard me talking that way to a guest I would have been putting my job at stake.

    5
    « vacation »

    This was a stop over while traveling to the gulf coast. the hotel was just fine for a stop over. Front desk was very friendly and helpful as we did do some sightseeing while in Memphis. Breakfast was very good and the rooms were clean and beds were comfortable.

    5
    « The Best »

    Huge rooms! Daughter said that they reminded her of a dorm room with all the extras. Desk clerks were extremely helpful and gave directions to eating and things to do. Breakfast items were good and a nice area to eat small but sufficient for # of guests.

  • 4
    « Better than budget lodgings close to downtown »

    My focus in Memphis was the cathedrals, both located away from downtown and the dividing interstate. This hotel was close enough for a leisure walk to both, and still close enough (as well as on the Madison trolley line) to be downtown in 45 minutes. Staff were excellent, friendly and knowledgeable. Rooms were clean, big enough, with a mini frig, vanity area outside the toilet/tub/shower room. The reading chair and stool were extremely comfortable. Bed mattress had a pillow-top like feature, making it a little soft, but it was a very high sleeping platform. Breakfast was standard, but good.

    4
    « Great location with reasonable price »

    Not down on Beale street but close to downtown and all museums and sights. Clean, pleasant. The staff was more than pleasant. Helpful to recommend local restaurants and genuinely good customer service. Absolutely recommend. Breakfast. Ok

    3
    « Perfectly Fine »

    When we arrived, there was no one at the desk and the front door was locked, so we were more than a little concerned. Eventually, the clerk did return, and check in was fine. The area is fine, the rooms are fine, the breakfast is fine. The entrance is a little strange, sort of liquor-store-with-bulletproof-glass-esque, but otherwise fine.

    4
    « Nice »

    Nice good quality hotel, booked room online while on the road to Memphis from Alabama. Easy check in and check out, only a few minutes from Beale street. Pleasant Friendly staff, clean rooms, comfortable bed. Free breakfast, No pool. Would stay here again.

    3
    « hotel review »

    Breakfast was poor. Some lights did not work in our room. Staff was pleasant and welcoming. Bathroom in guest room was very small. Beds were tall and hard for elderly to get in to.T.V. in fitness room did not work.

    4
    « Best Westerns have improved »

    My wife and I just ended a 2 week trip out to colorado and new mexico. We stayed the majority of nights in the Best Westerns across the country. As of 4 years ago, which was our last trip out west, they have improved their quality 1000%. We will stay at Best Westerns from now on if one is available, They are a very nice no extra frills hotel. The beds were always to our liking and we always felt safe in the hotels.

    5
    « Good location; accommodations great & affordable price »

    Best Western Plus Gen X Inn was easy to find. Our room and bathroom were clean and comfortable. Breakfast included a variety of foods: waffles, yogurt, cereals, eggs, juice and good coffee. It was a quiet location; easy to find the venues we wanted to visit.

    5
    « Friendly, professional, lovely »

    We made reservations here for opening weekend of Memphis in May. When we checked in, the lady that helped us was very nice and knowledgeable, the lady that worked the late afternoon shift was friendly and helped us get a cab so we could take off to the weekend festivities. The rooms were very nice, clean and modern-looking. We were accommodated for a late check out, which was very nice to be able to sleep in late and leave later also. We managed to get a bite of breakfast; omelets were fluffy, sausage links were nice and yummy. Keep up the great work guys!

    5
    « Comfy, Quiet & Very Clean! »

    Second time staying at the Gen X and have to say it's one of my favorite hotels! Such polite and friendly staff who are at the top of their game with travelers' satisfaction!! Rooms are VERY clean and love that the sink is outside of the bathroom! Silly little thing to mention, but it makes getting ready with 2 people so much more convenient! King size bed was way more comfortable than my bed at home! Hotel must be well constructed, b/c I thing they were close to full when we stayed, but it was very quiet, and didn't hear loud noises from neighbors in the middle of the night, so that is always a plus!! Need to mention that their breakfast is also way tasty for any hotel breakfast that I have had (usually crappy continental, this has biscuits and sausage and eggs :D) All in all, especially factoring in the cost, my recommendation would be if you're coming to Memphis, I wouldn't stay anywhere else!!

    4
    « Great place to stay »

    We stayed here for one night on our way to Missouri. The bed was very comfortable, room was clean. The breakfast is typical of a Best Western. Eggs and sausage aren't great but are okay. Plenty of other things to eat...fruit, yogurt, biscuits and gravy, waffles, pastries, juice, etc. Overall very good. A taxi ride to Beale St is around $10 each way for two people. Central BBQ in Memphis is a great place to eat which was apparent by the constant crowd. I would definitely recommend this hotel.

  • 4
    « Comfortable and Convenient »

    This is an older building that has been updated with clean, comfortable rooms. It is conveniently located just off I-55, near downtown. I thought that perhaps it would be a bit noisy, being close to the highway, but it was very quiet. The staff is friendly and helpful, and Shaquille was the desk attendant on duty when we checked in and gave us some wonderful options for nearby restaurants for dinner. There was a good selection of items the next morning at the breakfast buffet. My only complaint would be that the lobby area where the breakfast dining is located is rather small, and seating is limited.

    5
    « Clean, quiet, comfortable. »

    Great looking modern room, with fridge and coffee maker. Comfortable bed, nice bedding. The only disappointment was that they advertise that the they are "right on the trolley line". Which is true, but the trolley has not been functional for well over a year according to employees.. This was a big reason we chosethis hotel.

    5
    « Milestone Celebration »

    This trip to Nashville & Memphis celebrated a milestone birthday for my husband. Our hotel room was clean & comfortable, also quiet which is important for a light sleeper such as myself. We enjoyed the hot breakfast each morning.

    4
    « A no-frills hotel just outside of downtown »

    Staying in Memphis for an event downtown can be a challenge - do you pay for a nice hotel, only to pay more for parking each day? Or, find a nice hotel just a few miles from the heart of Memphis, and talk a long walk or call for a ride? I chose the latter. This hotel, first of all, is not the Marriott, Hilton, or Peabody. It is a Best Western, and it is not a 4 or 5-star hotel. That said, the hotel was great - the parking lot is secure, so one way in and out, the building itself requires a keycard to get in after hours, it is located east of downtown right across I-240, and if you are up for it, it is a manageable, 1.9-mile walk to Beale Street, or just hail a ride-sharing service. The rooms were adequately furnished, DirecTV, flat-screen, armoire, pillow-top mattress, and plenty of space. The breakfast is just your standard hotel faire, so if you are looking for a decent breakfast, find you a good local place. Otherwise, I will be staying here again on return trips.

    5
    « Best Western PLUS Gen X Inn, Memphis TN »

    We stayed here for business for 2 nights--the staff was very pleasant, the room was very nice with a comfortable bed. The complimentary breakfast offered several choices and was very good. The hotel is located near downtown in a great location and easy to find nearby attractions. We would stay here again when we come to Memphis!

    5
    « Great little gem. »

    Clean, tidy and comfortable. Staff were very friendly. Breakfast was nice also, beds very comfortable and clean..ive read some negative reviews here. Either it's a different hotel, or this one has upped it's game. Recommendation - if you ask the desk to book a cab, and are told it's a red and white cab driven by george, cancel it and request another company. Cost way more than another company who took us back. Yellow cabs I think.

    2
    « disturbing finds »

    Found the following on the floor of our room and bathroom: a half-eaten pretzel, a Q-tip full of ear wax, and a bra. There were also items under both the bed and sink, but I didn't retrieve them. Found a used needle under our car in the parking lot in the morning. Enough said.

    4
    « Comfortable beds »

    Booked hotel during recent trip to visit Memphis attractions , not as close to downtown as we would have liked but room was clean and comfortable . Rooms are a great size, much bigger than the Sheraton we had stayed in the night before. Breakfast was good. This area (as many in Memphis) can be a little shady at nighttime so be sure to not leave valuables in your vehicle. Hotel staff very friendly Would recommend this hotel for Memphis area.

    5
    « Exploring Memphis »

    We were very pleased not only with the convenient location of the hotel, but with the hotel itself. The rooms were clean and well appointed. The beds were comfortable. The hotel staff that we dealt with were nice, friendly and helpful. The hotel was usually quiet and outside noise was minimal. The breakfast was adequate, the eating area was nice and clean. We would consider staying here again if in the area.

    4
    « Wonderful Mid-range Hotel »

    Nice, clean hotel. Not the Marriott, but perfect for a good night sleep. The beds were really comfortable. Fitness Center was okay, it had 3 newer cardio equipment. Unfortunately no free weights. A few would have been great!

  • 4
    « convenient for some »

    This was an interesting hotel--perhaps a converted building from some prior use. friendly desk people, and in a convenient location in the midtown area. I found the price to be a little more than I wanted to pay, but overall the experience was good.

    4
    « Cental Location »

    Overall, our stay here was pleasant. Breakfast area is spacious and they offered a good variety of items. Our room was comfortable and the wifi was good. I would recommend this hotel to anyone visiting the downtown area. I appreciated the extra security that the fencing provided around the parking lot and that the only entry into the hotel was via the front door.

    4
    « Visit to Graceland »

    Close to Graceland. Small hotel but very comfortable room. Decor was pleasing to the eye. Comfortable bed and clean. Breakfast was good with good variety. Friendly helpful staff. Would highly recommend.

    5
    « Memphis stay »

    We stayed at the Best Western on Madison Ave. Access to get to and from the hotel was great. The front desk personnel were very helpful in recommending a local restaurant and getting us directions to our other destination in Memphis. They even printed out maps for us to get to that destination.

    4
    « Clean & cost-effective lodging in Memphis, with easy access to many places »

    For the price you get a clean and reasonably spacious room in a compact hotel with design elements focused (presumably) on Gen Xers. Breakfast and the health room are sufficient. The hard flooring surfaces in the hallways transmit more noise than normal, and street noise can be an issue; use the HVAC as a noise filter. Having the sink separate from the toilet & tub is helpful, especially if you are staying with kids / teens.

    5
    « Great location! »

    We spent one night at this hotel on our visit to Memphis. The location is awesome. A $6 taxi ride to Beale Street. Also within walking distance of Sun Records. The rooms were very clean. Breakfast was free and plentiful. The staff were friendly and helpful.

    5
    « Great Stay »

    The staff was warm and friendly. The room was huge and very comfortable. Breakfast was great. Close to interstate. Would certainly stay here again and recommend to friends. Hotel clerk recommended a great place for dinner with easy directions.

    4
    « Good value, friendly staff »

    Very nice room for the price, clean, had a fridge. The bathroom could have used a heater as it was kind of chilly. Front desk staff was very nice and helpful. Breakfast was good for this class of hotel.

    5
    « Nice Hotel Room »

    My wife and I needed a hotel in Memphis due to family medical reasons. Other hotels in the area were very expensive and required a parking fee. The Best Western Gen X was competitively priced and located. The hotel was updated. The rooms were inviting and clean and the bed and pillow were comfortable. I would stay here again.

    5
    « Very convenient and great price! »

    Our daughter had surgery at Methodist University Hospital in Memphis and we stayed at Gen X. When making reservations I was given the medical rate, which was extremely reasonable compared to other places in the area. The Gen X was very clean and everyone we encountered was very accommodating. The hotel is one block from the Medical District. Definitely would stay again!

  • 5
    « NICE HOTEL »

    This hotel is safe, clean and very comfortable. The staff is great and the hotel has an enclosed fence which add to security. The price is great. The complementary breakfast is ok. The lobby and dinning area is small but you can take your food to your room. There are only 32 rooms in this building which is great because you will not have the noise. I will stay here again. The rooms are large and the beds were great much better then some rooms, that I paid much more for. Free parking, other hotel near by are at least 30.00 per night.

    3
    « A little disappointed »

    Check in/out warm and professional. The lady at the desk, on our arrival, was very polite and she's been very usefull when we needed help to use the tv. The hotel is quite large, with rooms located on 4 stores. Our room was on the 4th floor. Everything seemed clean, but the morning we left, we saw a dead cockroach in the aisle. Disgusting! Make up removers were provided. WiFi was well working. Standard breakfast was included in our rate. On weekdays breakfast stops at 9.30 am. Hotel offers a wide parking lot. Not far from downtown, by car. A little noisy in the morning due to the location on Madison Avenue.

    4
    « Good Value »

    Good value: Rooms were large, had a fridge, once the direct TV was up had good channel selection and the Wi-Fi was fast enough. They didn't wow us like a higher end hotels but for their class they compete well. Nice to have free parking. Would be an even better location once the trolley is back in service.

    4
    « A bit different »

    We stayed one night on our way south. This is a bit different from the usual BW motel- more of a boutique motel in some ways. Decor was a bit more modern- lime green paint and jazzy carpets. Good fun. In all other respects it offered the same high standards as one expects from BW motels. The room was very comfortable, quiet, clean, very modern and well furnished. A good range of TV programmes. Breakfast was fine- the dining room was bright and clean and with a good choice of food. Location was good for downtown, just a short car ride away. Our receptionist was very slick and pleasant.

    5
    « Guest Service was AWESOME...rooms were great as well! »

    We were coming in from 2 different states to be there for my mother's surgery. I had to go back and forth with changes in our plans several times and the staff was extremely accommodating and helpful. It made my situation so much easier to handle. I've been in the hotel industry myself and THIS experience was exactly what I hope my guests got from me. PLUS...the beds were fantastic! Shaquille, Lori and Linda...thank you all so much for your extra effort and care to help me and my family with this trip. I will return to this property the next time we're in Memphis!

    5
    « quick stay at affordale rate »

    very clean,very quiet,bed very comfortable. staff very helpful and friendly. enjoyed our stay.parking lot well lit. walk to fast food or sit down dinning.short drive to down town and beale st. Barely a mile walk to beautiful Victorian village over on adams blvd.beautifully maintained and restored historic homes of that era.

    3
    « Clean but dated. Breakfast was NOT good. Pricey for what it is. »

    The hotel was clean but the exterior and the halls need some renovation, as they look old. The front desk clerk mentioned we could exit through any door but only enter through the front door, which made us concerned about the safety of the area. The location was very convenient to attend a play at the Orpheum, but I would rather recommend a hotel at walking distance, since finding parking close to Beale street can be tricky. We did that last time and I think we will do it next time. Breakfast was NOT good. The eggs tasted too much like egg and there was not a huge variety. There might be other options for the same price that are better.

    4
    « Downtown jewel in the rough! »

    This is an older property but that is the only negative thing about it. The staff was very friendly. The bed was extremely comfortable, (we didn't want to get up!) Our room was spacious and very clean. Great hot shower and pressure. All for a reasonably price! We would definitely stay here again!

    5
    « Father/Son Liberty Bowl Trip - WPS »

    Our room was clean. Staff was very pleasant. The breakfast with excellent coffee. It was the perfect location for attending the Liberty Bowl. It was exactly what we were hoping for and we would stay there again.

    4
    « Clean and comfortable »

    Booked the Gen X Inn for one night, passing through Memphis. The cost was very reasonable and the room, while showing some wear, was clean and the bed was very comfortable. The service, from check-in to check-out was excellent and the location is a short Uber ride from Beale Street's music and restaurants. A very pleasant stay.

  • 5
    « Small hotel with great staff and memphis location »

    My husband and I stayed two separate times at this hotel and enjoyed our stay. I loved the fact that it is a small hotel with an excellent and caring staff. The 2 queen bed rooms are much wider than the king rooms and are worth the difference in price. The breakfast is a standard breakfast with great coffee. The beds are very comfortable. The location is very close to the Memphis Methodist Hospital which was essential for us. Thanks again to the staff for a wonderful stay.

    5
    « BEST WESTERN PLUS Gen X Inn on 12-4-2015 »

    My experience was outstanding: making reservation, checking-in, the room, help finding a restaurant, and checking out. Much better than other hotels I have stayed at in Memphis. The hot breakfast was very good, with omelets, waffles but no meat. I plan to stay here when in Memphis.

    5
    « Great Hotel & Staff »

    Took family on a business trip. Hotel is small in stature however it is great. It was very clean and the room was large. Breakfast was standard BW set up Staff very friendly. Parking lot is small but we had no problem finding a spot. Would stay here again. One of the better BWs I have stayed at

    2
    « Sad, sad, sad »

    I am shocked by the favorable reviews of this hotel. From the moment we walked into the tiny vestibule and had to be let into the small, dark lobby the whole place gave off a vibe of sad and depressing. Quite frankly, if we hadn't checked in so late we would have left. The online photos are very misleading. Did I mention small? And dark? I don't think they used higher than 40 watt bulbs anywhere in the place. The hallways are narrow, the elevators only hold 3 people comfortably. The room size was adequate but the sink is in the room. Literally on the same wall as the TV. No divider, no around the corner. My husband was watching me brush my teeth while he watched the tv. The room that houses the toilet and tub was so small & dark it was crazy. Also the door locked every time it shut & was a bear to open even if you were inside. We had to call the desk to open the door with a key! The chair cushions were completely worn out & when you sat down your bottom hit the chair frame. Did I mention the hair pick that fell out from between the ottoman & the chair when I went to sit down? The sheets were clean on the beds but the comforters were riddled with yellow stains of undetermined origin. Luckily they were sandwiched between layers of sheets. Also, while it was unseasonably warm we turned the window unit to full ac but the room never cooled down. It was quite a warm evening in a room where none of us wanted to sleep without full pjs & socks due to the questionable cleanliness of the beds. The breakfast was the least of its type I've ever had. I will say that the two ladies we talked to on check in and check out were very pleasant. That's the only nice thing I can say about this stay.

    4
    « Downtown Accommodations »

    This is a good hotel that is very close to downtown and therefore fairly convenient. I would not say it is in the best part of town but it is right off the highway and we did not feel unsafe. However, it was a little unnerving to see an apparent homeless young man walk up to the outside cigarette smoking deposit bin, open the base, pull out a butt, stick it in his mouth, light it, and walk on down the street. Staff was helpful and friendly.

    5
    « Here to see Graceland »

    Was glad to see so many channels on the tv. short taxi ride to Beale street. easy off and on express way. fenced in parking, Nice room, comformtable bed. clerk at check in Linda I think, was very helpful and suggested a taxi ride rather than drive down to Beale street where parking in mostly paid lots. Will stay there again if in town.

    4
    « Small but nice »

    This is the smallest Best Western I've ever seen. The people are very nice and the whole place is very clean. Really nice beds. They even wash the hallway floors. Breakfast is the usual Best Western fair, but food is pricey in Memphis so free is good. Good location, only a couple of blocks from the Trolley Station, or a short drive to Beale St.

    4
    « OVERALL GOOD STAY BUT NO "PLUS" LOCATION »

    Had a clean, small room. Typical BW free breakfast--breakfast area was small. Convenient to downtown. No restaurants within walking distance of the hotel. Staff was helpful and pleasant. Good value. Would probably try another hotel on another visit though.

    5
    « Small hotel but not small on value »

    Every part of our stay was great. Check in provided us with tourist information and a bus schedule to get downtown. Room was comfortable and clean and spacious. Breakfast great. We ordered in food the the front desk called before letting them up. The staff cared about us and ensured our comfort. It was obvious they were proud of their hotel. Right on the trolley route. Can't beat $1 to get downtown to Beale street.

    4
    « Clean rooms and polite staff »

    I was there for a business trip and every aspect of the stay to be pleasant. Location was very close to everything, and for a small hotel fit well for my travel. Had a very clean room and that is something that can be appreciated by everyone.

  • 5
    « Nice Place »

    We stayed there after visiting Graceland. It was a nice place. The front end staff was very helpful and i found the beds comfortable. They have a pool but i didnt use it. The Wi fi works really well also. Overall a good place to stay!

    4
    « Good alternative to Beale Street »

    Booked this Hotel as a lot cheaper option than overpriced ones in town centre. Location was a short drive or cab ride from Beale Street and although walking would be an option, I wouldn't feel confident doing so after dark from what I saw. The hotel itself is modern and clean, staff friendly and helpful and excellent value for money

    4
    « Memphis visit »

    Hotel staff were very pleasant. Large, clean rooms and 24 hr front desk service, video surveillance in parking lot with free parking. Breakfast consisted of cereals, both hot and cold, waffles, fruits, eggs, sausage, biscuits, muffins and yogurts. Great coffee. Located close to Beale street, $6.40 for a cab ride. Great rate for a hotel so close to all the attractions.

    4
    « Very friendly staff »

    Stayed in this hotel for two nights it is a little outside of the centre but free parking, breakfast, wifi and rooms lovely and clean. The staff were very helpful and always happy to help and advise on things to do in the area.

    5
    « Wonderful Experience at Gen X Inn »

    My husband and I recently stayed at Gen X Inn for our anniversary trip. It was our first time to Memphis. We were warmly greeted by Lynda upon check in and she was very helpful with directions and must see things to do while in Memphis. She was so nice every time we saw her and really enjoyed her fun spirit! Breakfast was wonderful every morning. The location was central to everything we did and we got around town with little to no problems. The room was very clean and comfortable. We thoroughly enjoyed our stay and will book there on our return trips. Great experience!!

    5
    « Nice place »

    We videoed Memphis for a weekend. Our hotel was very nice. It had off street parking and the parking lot had security cameras. The room was clean and the staff was very nice and helpful. I was so happy about our stay and I can't wait to go back to Memphis. We will cider again.

    5
    « Workers were all friendly »

    The rates of the hotels downtown Memphis are very high to me, so I decided to stay at this hotel, which turned out to be a very good decision. A front desk lady (I can't remember her name now; sorry for her!) was always friendly and very helpful to customers incluing me. The facility itself was not especially excellent, but the excellency of the workers is a value of this hotel. And that makes this hotel extremely confortable and worth to stay. I stayed two nights this time, and any small lack of amenities was quickly cared. I will definitely stay at this same hotel again next time I am in Memphis.

    4
    « Best Western Gen X Memphis »

    This hotel is located about 2 miles from Center city in Memphis. It is about 8 miles from Graceland. Clean, Quiet, and the check in staff was very helpful with information. Breakfast is available at no cost to those who stay at the hotel. Standard Best Western Breakfast of cereal, Bacon, Eggs, Sausage, fruit. Daily newspapers available. Free high speed internet in the room. Parking is free as well.

    4
    « usually best place to stay... but »

    This is usually our fav place to stay but this last time it has really went down. The hotel was still safe area to stay. Quiet place to stay, and easy to navigate the town. The hotel was kept clean and always felt it was kept up, but the breakfast was not worth any money at all. The food was low quality and coffee watered down. The big issue was the towel--only hand towels when we checked in and we had to wait on more to be brought to us. The next day after we came back to the room we had LESS hand towels. Instead of bringing us more, they took back. We were given one hand towel and two bath towels No extra soap...I would understand if I was staying in a mom/pop place for $40 but not at the price we paid. We will have to find a new fav ... too many service cuts

    4
    « Great value and excellent staff »

    The room was spacious and clean. It's close to downtown. Upon arrival the young man on the desk organised a tour for us for the next day. The next day they held our luggage so we could visit Graceland. We found all the staff were helpful and friendly. We had a very good experience.

  • 5
    « Pit stop »

    Stayed over night on a trip to new orleans. Very clean and up to date rooms. Helpfull front desk clerck. Short cab ride to beale st. Nice breakfast. Overall very pleasant stay. Rates are more then reasonable for the accommodations.

    3
    « Average Hotel with Excellent Staff »

    My wife and I stayed at this hotel for one night in July as a stopover on our roadtrip. The hotel was easy to find and there was a significant amount of spaces in the free car park. The receptionist who booked us in was extremely helpful and recommended some places to eat if we traveled outside of the restaurant or wanted food delivered to the room. The hotel offered no evening meal but it did have a cupboard stocked with crisps and sweets for sale. Breakfast was a selection of cereals, bread and pastries and was adequate. A different receptionist checked us out and again was extremely pleasant and helpful.We were glad to leave Memphis but while staying at the Best Western Plus X we felt us and our car were relatively safe.

 

Getting to the hotel ...

All directions
·From: Nashville. Follow Interstate 40 West to Interstate 240 South. Take Exit 30 - Madison Avenue. Make a left at light, the BEST WESTERN PLUS Gen X Inn will be on the right. ·From: Mississippi. Come up on Interstate 55 North to Interstate 240 North. Take the exit for Union West, make a right on Pauline, right on Madison Avenue. The BEST WESTERN PLUS Gen X Inn will be on the right. ·From: Little Rock, AR. Follow Interstate 40 East to Interstate 240 South and take Madison Avenue Exit. Make a left at light, the BEST WESTERN PLUS Gen X Inn will be on the right.