BEST WESTERN Plus Westbank,  Harvey

4.5/5  - based on 454 guest reviews.
1700 Lapalco Boulevard, 70058-3027, Harvey, United States - See map
+1 504 366 5369 +1 504 262 0949

Destination

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 453 traveler reviews
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Guests at our newly renovated Harvey hotel are just a short drive from top attractions in New Orleans, Louisiana, like the Mercedes Benz Superdome-home to the New Orleans Saints, the New Orleans Arena-home to the New Orleans Pelicans, Earnest N. Morial Convention Center and the historic French Quarter. While you're here, dine at our in-house restaurant, Lafitte's Landing Seafood House, serving fresh seafood and local cuisine every day for lunch and dinner. Experience favorites like stuffed lobster, redfish pontchartrain or duck lafitte, all without leaving the hotel. Corporate travelers servicing the variety of businesses along the Harvey Canal as well as members of the military at the Belle Chasse Naval Air Station will consider us their home away from home while the enjoy our fresh hot breakfast, free Internet, relaxing pool, Jacuzzi® and our quaint Courtyard Bar. Many of our travelers take advantage of our competitive rates during major events held in New Orleans such as the Allstate Sugar Bowl, Mardi Gras, French Quarter Festival, PGA Zurich Classic Golf Tournament, Essence Festival and Bayou Classic. The Best Western Plus Westbank is just fifteen minutes from the Port of New Orleans Cruise Terminal. We offer a park and cruise package that includes complimentary parking for the duration of your cruise, transportation to the cruise terminal, and a hot breakfast before you embark on your voyage. For our adventurous guests, there is plenty within a short distance to entertain you. Whether you catch a race or ride in a go-cart at the Nola Motorsports, take a swamp tour, enjoy the sport of fishing in our beautiful bayous and waterways, try your luck at Boomtown Casino, or play a few rounds of golf at the PGA TPC Golf Course or one of the many other golf courses around. Book your stay at the Best Western Plus Westbank today.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 453 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
257
Verygood
 
125
Medium
 
37
Poor
 
19
Horrible
 
16
Business Business 104
Couples Couples 115
Family Family 157
Friends getaway Friends getaway 38
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Westbank,Harvey
  • 3
    « just ok »

    Hotel is decent and staff is friendly. Breakfast was nothing special and 2 of 4 days there was no food when we arrived before 8:30 and we had to wait for food to be cooked. Chaos in breakfast area each morning and very disorganized for a fully booked weekend. Housekeeping eager to have you sign off not to clean room & only change towels.

    2
    « DIRTY Stay »

    I have stayed at this hotel before, but this experience was not that great. A bad smelled greeted us when we opened the door to our room. The room was too small for 2 queen sized beds. I had to go out and buy Lysol to disinfect the room because it smelled so bad and was dirty. The bathroom floor was dirty, the tub had a dirty ring, the furniture was dusty and nasty, the door was filthy, and the carpet was beyond nasty and had a horrible smell. I cleaned the room by wiping down the furniture, door and bathroom, then cleaned the bathroom and floors with Lysol. I used a half a can of Lysol to attempt to get rid of the odor. The towels were dingy and did not look clean. I prayed that the bed sheets and pillow cases were clean. I sprayed the bed with the Lysol also, but I put down blankets so I would not have to sleep on the sheets. The "High-speed Internet", was not "High-speed". I was unable to hold a connection. It was very poor quality. Back to the carpet...very dirty. We had to keep our shoes on to walk around.

    5
    « Great stay »

    This hotel has rooms and prompt service! The court yard in the middle of the hotel is also beautiful! It is located about 15 minutes outside of the city. We will plan to stay again when visiting the New Orleans area.

    5
    « 2 nights on the westbank of New Orleans »

    Very nice hotel for the price serves breakfast buffet with a Cajun style Restaurant on property, With several restaurants nearby. $16 Uber ride to go downtown at 9am & $24 to get back @ rush hour. Rooms very clean, staff helpful and friendly. When we checked in a light in the bathroom had burnt out and 2mi after letting the front desk know maintenance was there to fix it. Used the jacuzzi and the courtyard Bar after walking around downtown all day and both were very clean & refreshing. Have stayed there before and will do so again.

    4
    « Very nice »

    The hotel is away from the crowds of New Orleans. The rooms were very comfortable. Free full hot breakfast. The Restaurant food was pretty good. There is also a bar in the courtyard. Drinks are great. We Loved the courtyard. We will stay again whenever in we are in New Orleans.

    5
    « Great night's sleep »

    From time to time I have to stay in hotels for business. I normally stay at another hotel when coming to my Company's Belle Chasse location, however they were booked for the night. I tried the Best Western and was pleasantly surprised. A much better stay. Room was nicer, bed was much more comfortable and I woke up refreshed from a great night's sleep.

    1
    « Glorified motel »

    Paper thin walls, saggy bed, pilled sheets, outside entry, dingy carpet, broken lamp. The overly fussy decor could not make up for this old motel. Could hear peoples conversations above and next door. The renovated bathroom was clean so that was the only plus at the plus. Maid knocked and walked right in while I was dressing with the door open to the outside in full view. We paid more for this hotel that we paid in the French quarter.

    4
    « Visiting new Orleans »

    Stayed for 3 nights while visting NOLA. Large room but found the walls on the thin side as we could hear a guest coughing during the night. Breakfast presnetation very nice along with helpful staff. Easy access into downtown.

    4
    « Hidden Jem!! »

    Stayed overnight on a Monday and was apprehensive.... got inside the lobby and was blown away... Nice place!! Lobby was nice, Breakfast was decent, The room was actually pretty nice too with a nice courtyard, pool and cabana! Only thing that was lacking was a slower wifi connection. other than that... everything was 9/10!!

    5
    « great »

    the hotel was very cleand and had a nice hot tub which I enjoyed and a nice swining pool it was very clean and very friendly staff to make you feel at home I would tell all my friend and family to stay there and enjoy the bar loved the court yard bard could sit out side and the weather was great

  • 5
    « Wedding Party »

    My son and his wife blocked 15 rooms for guest for their wedding on 10/08/16. We had lots of family and friends staying at the hotel. It was picked at first for the convenience of being near their venue. But as soon as I toured it with them, I knew it was where I wanted to stay. The staff were all amazing! I would definitely stay there again and recommend it to family and/or friends.

    5
    « The Absolute Best! »

    I absolutely love this hotel. They are very friendly and helpful! The hotel is beautiful with their courtyard pool, hot tub and bar. We stay there every time we are in Harvey. The bar tender, I consider her to be a friend. She is always smiling, making you feel at home and just an all around great person! Thank you Rox! The owner is a also a great man! He will sit and talk with you. Youse guys are my favorite people and my favorite place!

    2
    « Anniversary »

    The room had a musty smell and we stayed 3 days and the room never got cleaned. Probably won't stay at that one again!! The hotel is set up with the hall way to your room is actually the outside. The front desk was nice but other than that, I wasn't pleased.

    3
    « Best Western Plus Harvey LA »

    Staff was awesome! Check in and checkout was a breeze. Loved the cookie upon arrival. The breakfast in the morning was also very good. I liked the courtyard in the middle of the hotel, it made it easy for the people we were traveling with to meet up and enjoy some refreshments.

    4
    « Excellent Location »

    Excellent room at an excellent price. Location was outside high-price downtown New Orleans but sufficiently close for easy access. Staff were very helpful - especially Nancy at the front desk who always was welcoming and cheerful.

    5
    « Nice place to stay »

    The staff were really friendly and helpful. There were only a couple of issues, the noise from the pool got a bit much at one point but that didn't last long and the shower didn't work. I told the staff about the shower in the morning and they were very apologetic. But like I said to the lady at the desk if they don't know something isn't working how can they be expected to fix it. The room was clean and nice and the breakfast was good.

    5
    « Nice »

    This hotel is nice and clean. The staff and food was good. We flew into town early and they accomadated us free of charge. Pleasingly surprised. Very convenient to restaurants. The atmosphere is amazing.

    5
    « Great stay »

    Stayed here in 2012 while my husband was working in Plaquimines Parish. Loved it! Clean, friendly and the best pool/courtyard area! It didn't hurt that the attatched restraunt has great corn maque chow! Would definitely recommend it!

    5
    « The BEST WAY TO DO IT »

    This hotel has got to be the BEST around from the scenary to the Great Customer service experience with a Hotel. The room was excellent nice and clean. I recommend everyone to go here. Free Margaritas from 5- 7pm. Man. Going back.

    5
    « Great stay! »

    Stayed here while my husband was attending a work conference. The staff was very nice, hotel was clean, the courtyard setup is nice and the breakfast & ladies that ran it were outstanding. I would highly recommend this place!

  • 3
    « so so »

    not so impressed this time around...courtyard bar was closed on saturday night...tv channels were barely operable...nearly every channel chosen gave a "not a good channel" or whatever popup...breakfast was cold and not appetizing

    5
    « Very happy to and pleased »

    This hotel is highly recommended. The front desk staff was very friendly and Brian was funny and personable. Definitely had me laughing after a long trip to get there. They give you fresh baked cookies upon check in, the beds were real comfortable, and the full free breakfast was great.

    3
    « Schoolboy error »

    Booked this place because I could'nt find a place to park the car in the city. $30 dollars each way in taxi fares kinda backfired. Motel was clean and quiet. Breakfast was free but not very warm or nice. Best thing about this motel was the lady at reception called Nancy. She was fantastic and had excellent customer service skills. She went out of her way to help me organise my trip to the city.

    5
    « Hotel has a good location for my buisness »

    Staff is extremely friendly and helpful. Large clean rooms and a full breakfast every morning makes for a good wake up. New restaurant completes the all in one stay. Pool and hot tub finishes off each day to relieve any stress. Easy to get into and out of parking when staying at this hotel

    3
    « Dirty Pool limited coffee »

    Not a bad location, but we were looking forward to the courtyard and backyard bar. The pool was dirty. Black dirt all over the bottom of the pool. There was no information in the room regarding pool towels. We did not get wet. We left a message for extra KCups, then front desk said they only give 2 per day because they have free coffee 24 hours per day which means you are welcome to stale coffee but not fresh. Pool was not cleaned that day either. Room was nice. Breakfast was nothing special, nothing bad. Worst was advertising Keurig and only giving 2 per day.

    5
    « Comfortable Stay »

    This hotel may not be a 5 star hotel but we were treated as VIG (Very Important Guest). Our stay here is always comfortable and the breakfast food is like no other hotel. 5 thumbs up for front desk clerks and breakfast staff.

    4
    « Saints/Ravens game and 2016 Seafood Festival »

    We enjoyed the hotel and the people were very friendly with us. The shower was tiny by average standards but the room was well maintained and clean. Breakfast staff were awesome. The breakfast was probably better early in the morning but we slept in and got there 30 minutes before the end. It was a good visait overall.

    5
    « Awesome stay! »

    During all of the commotion of my trip, they made me feel like I was at home! Front staff was amazing and were very welcoming. I will definitely be back! The room was clean and the bed was super comfortable! The pool and hot tub areas was absolutely stunning! The pics I had looked at don't do absolutely any justice! Even though it was an overnight trip after driving 8 hours and through the flooding, I was able to relax! My husband whom had just got off the rig even enjoyed it! I wanted to stay another night!

    5
    « Best Western Plus »

    It was very nice. Close to great restaurants, shopping and easy access to freeway. Everyone was very friendly and helpful. The breakfast was very tasty. The front desk had hot cookies for us when we checked in, which was great.

    5
    « Friendly and Professional »

    This is a great, safe, clean place to stay. Front Desk, Nancy is an amazing asset to your team. I can not speak highly enough of her. She deserves a raise! Nancy is a friendly, caring, professional face, which helps make your hotel a safe haven in a crazy town. I have been to your hotel on multiple occasions and really missed Nancy upon evening check in. Her personality is such an asset to travelers checking in to the hotel, and in my humble opinion, should not be wasted on early morning check outs. I think the stairwells/steps should be better defined, black steps in a dimly lite stairwell are just an accident waiting to happen...

  • 5
    « We loved this hotel especially pool area, lady that checked us in was very helpful »

    Nice room and location! Breakfast was awesome, as a matter of fact the whole hotel was, will recommend and use this location again???? This hotel is one of the best hotels I've stayed in through my travels

    5
    « Have stayed here many times »

    What I like best about this facility is that it is consistent with great customer service and being in good shape. It conveniently has a restaurant so you don't have to drive after a long trip. It simply is good and evidently tries to keep being good

    4
    « Little Pricey, Nicely Renovated, Awesome Breakfast Options ! »

    Checked in at 4: 15 pm. Helpful Check-in Desk Clerk and Housekeeper. Requested room away from Pool area for quietness. Clerk asked Housekeeper to prepare a dirty room for us and it was cleaned nicely and smelled wonderfully. Most appreciative! Hotel itself: Fitness Center is not a "Fitness Center." It only has a treadmill and one other piece of equipment and a TV. It is as small as a twin-size room for kids in a home. The Hotel is much too large not to offer a decent place for exercise esp in these times where fitness is highly promoted. Numerous ball players were in-house and also could not use any amenities. Drink machines are absorbent costing $1.50 for any drink when CVS and Burger King are next door. Vendors should not scalp patrons in your establishment. Breakfast is Awesome which is why we chose this hotel. Its a mandate for health reasons that persons eat breakfast and hot foods were better than continental dried pastries with no protein! Housekeeping is quite slow however, may need more staff as it was well after 4pm and they were still cleaning rooms. Persons coming in from work or events would like to return to clean rooms and nap not stand outside. Overall this place is nicely renovated and in a nice area near food establishments and light. Our King room had a clean microwave & refrig. Room felt elegant and comfortable. Pool looked clean and inviting. Jacuzzi area is nicely enclosed. Pricing is much higher if you check in at the hotel versus any other online site for booking. Fees and Resort tax should not be added at the hotel. Room cost overall are still higher than competitors surrounding the same 3 block radius. Best Western should make adjustments as not to loose business (Near Hotels are quite nice also offering an awesome breakfast for cheaper pricing.)

    5
    « A Fantastic Hotel »

    To look from the outside, you would never know the beauty on the inside. The Courtyard is fabulous. The hotel is very clean, the staff is friendly, helpful. This is where I will stay whenever I am in this area. Our Family Reunion families stayed here and everyone was well pleased.

    4
    « Good place, good location and much cheaper than NOLA. »

    Clean room, great service. Hotel was easy to find and is centrally located to everything you'll need....restaurants, night life, shopping. Didn't even bother to go back into New Orleans a couple of nights although it was only a 10 minute ride and that was our original plan. Would definitely go back to this place.

    5
    « 2016 reunion »

    Great location to drug store, restaurants and freeway access. Good area of the city. Hotel pool closes at 10:00PM so the noise level is controlled. Easy room access with both elevator and stairs and there's also an on-sight laundry area so you can wash your clothes is necessary. Staff were always police and courteous.

    5
    « Excellent customer service!! »

    This hotel was amazing!!! The staff was great, the rooms were clean. Awesome breakfast in the morning!! This is definitely going to be my hotel of choice anytime I am in town...which will be very often!!

    4
    « Perfect hotel for the family »

    We travelled to New Orleans for a basketball tournament and had a 7 year old and a 13 year old daughter. This hotel was perfect for our family because the pool was very nice and it included a very good hot buffet breakfast. The hotel is located in a very nice area with lots of restaurants nearby and a CVS directly next door. The staff was very helpful and helped us get our group of 8 people to the French Quarter for dinner.

    5
    « Great stay, great value. »

    This hotel had a great pool, excellent breakfast service, and very comfortable rooms and amenities. The area had lots of places to eat and was not far from downtown New Orleans. The room was very comfortable and clean.

    5
    « Delightful stay »

    We stayed for three nights this past week. From check in to check out everything was perfect. Breakfast was a good beginning to each day. We over looked the pool and did not feel there was any excessive noise. Bed was comfortable. We enjoyed our drinks at the hotel bar with Roxanne. She is a delight! We had the bread pudding twice.. It was that good! Great location. Took uber to French Quarter several times . $15-$16. each way. Better than driving and paying parking prices.

  • 5
    « Family vacation »

    The hotel was very clean and comfortable the hot tub was awesome.breakfast was great .the staff was friendly especially Nancy at the front desk .the hotel offers free parking and its only a 20 min ride to the French quarter they is quite a few place to eat nearby

    4
    « Comfortable! »

    We were very pleased with our stay! The rooms were clean and comfortable and the breakfast was good as well. Aside from 2 vagrants following us in through the door after 1am one night and the breeze way hazed with smoke we enjoyed our stay. May want to move the smoking area. Please...

    5
    « cool place to stay »

    it first time that my family went to louisana. place was clean and staff was very friendly. We stay five days I think I gain weight eating breastfast at westbank. It was hot full breastfast. Thanking the whole staff who was friendly

    4
    « suprised »

    We have never stayed here before and we where wondering what the neighbor hood was like and what was around there. We where suprised to find the neighborhood nice, safe, and many things around, CVS Wal Greens many fast food places, easy access to New Orleans down town, the hotel itself was clean, quite, and had all the things you would seek in a hotel, and the price was good for what we got, I was take away that we had a closet in our room which is something you don't see, the staff was friendly and caring and meet every need we had, this is a hotel we will consider in the future. My only down part is the AC units vent into the hall way which make it quite hot and the elevators fan where not working, other then that great hotel for the money, and the breakfast was above what we have had in the past.

    5
    « OK location, Beautiful hotel, lovely staff & breakfast »

    We stayed here for 2 nights as part of a road trip through the deep south - but as we'd booked on the outskirts of town we weren't expecting anything special - we'd gone for the price. Happily, this was the most beautiful hotel we stayed on during out trip - the outside is standard, but inside there's a beautiful pool in the courtyard with a bar and a hot tub which was a lovely surprise. The hotel itself and rooms are well decorated, furnished to a high standard and the beds are comfy. The room was impeccably clean, and the toiletries were ample. The staff were super helpful - calling us a cab and advising us of some nice places to eat in the city. They also had some cookies to help yourself to at reception (nice touch!) and plenty of historical context to give us about the area and New Orleans. They also recommended and booked us onto a swamp tour which turned out to be one of the highlights of our trip! Breakfast was great- hot foot regularly checked and refreshed, great selection of cereals and hot/cold drinks. The breakfast room was quite big too and very well maintained. Throughout the time we were there it was quite stormy one evening, with a hurricane warning in place. Despite this, we were very comfortable in the hotel and they even helped us order food in so we didn't have to go out in the rain! 100% would stay again.

    4
    « Mini Get-Away »

    This motel was really cute and very clean. Check in was easy. We stayed 3 nights. Staff was very friendly and helpful. We ordered a roll away bed, which was $20 a night extra. On our 2nd night my son wanted an extra blanket. I called the front desk at 9pm She told me she was unable to get me a blanket because house keeping was closed (I guess she didn't have a key to the closet, idk.) 5 min later she called back and said Security would be able to bring us one after he made his rounds. We got our extra blanket a hour later. It was large, fuzzy, and soft. The room and bathroom was clean. They have a nice pool area. Be prepared for cold water though. The pool hardly gets any sun shine so the water does not heat up. We ate breakfast every morning. They offered pancakes with toppings, such as strawberries and whip cream. Eggs, bacon, sausage, grits, biscuits, potatoes. Yogurt, cereal, oatmeal, etc... It was all good. New Orleans is not far and is an easy drive. Also, CVS is right next door which came in handy. Overall this Best Western was very, VERY nice

    5
    « Great Stay ! »

    We stayed here to see my son leave to go away to bootcamp and to say our final goodbyes to him. This hotel was great not to far from the airport and would not have wanted another hotel it met our need close to everthing

    4
    « The room was clean and served the purpose for our visit. »

    I stayed here because my son was leaving for basic training for the Air Force and we were able to spend time with him here. I would recommend this place for any military family wanting to spend time with their loved one before their departure.

    5
    « Motorcoach driver »

    I was very pleased with every part of my trip, staff was very helpful and friendly, clean rooms,nice outdoor pool area. The room had fridge and microwave too! The free breakfast was very good as well. Nice corner location with several other restaurant options within walking distance. The price was great for all the hotel had to offer.

    5
    « Consistently Awesome »

    I've stayed here multiple times, for both work and personal related trips. My stays have always been pleasurable. The rooms are clean, well maintained and comfortable. The courtyard and attached bar are beautiful and inviting. The staff is always polite, informative and engaging. But u must say that the owner, Mr. Dawn, is super friendly and approachable, and genuinely wants you to enjoy your stay. They are consistently awesome!

  • 5
    « Awesome and Relaxing Experience »

    The hotel was very clean, appealing to the eye, and the staff was very friendly, helpful, and courteous.The hot breakfast along with the ladies who maintained and served the guest were outstanding. Being all you could eat, everything was maintained at the correct temperature and tasted great each morning. The fact that the breakfast was already included (free) was all the more better!

    5
    « Weekend trip to see family & friends »

    The property is lovely, the rooms are clean & very nicely decorated. I especially liked the open Bible on the table next to the chair. Beautiful courtyard setting for the pool. Staff was very friendly & helpful.

    3
    « An average facility but with courteous staff »

    Scheduled our stay for a single night (Thursday evening). Check-in was quick and directions to our room was clear. Room was a tad below average. When we arrived in the room the A/C was set high so there was a dampness in the room and on the furniture. This was corrected by setting the A/C to a lower temperature. After dinner, upon arriving back at the room tired from a long day, TV did not have a signal. Called the front desk and was told that maintenance could be over in the morning. The desk offered to move us to a different room. We were too exhausted and we were leaving the next morning. The next morning, we had the hotel's free hot breakfast. It was above average particularly since the coffee was good.

    5
    « Girls Trip »

    The hotel was very nice. Clean, well kept and amazingly quiet. Our room was on the 2nd floor. Never heard any noise from the room above or beside. Unique style with the room door entries all facing the courtyard which was beautiful.. Very nice pool and hot tub and well stocked bar. Always clean and tidy. Very safe, located within walking distance to restaurants, shopping and gas stations. I can't say enough good things about this hotel. I would like to see a few more gluten free options available for breakfast.

    2
    « Keep Christ out of My Hotel Stay »

    This hotel greets you with an open bible on the table in your room and has a grotto statute of the Mary (Christ's mother) in the pool area. Also has notices about praying on the sign outside the place. Just over the top with this religious stuff.

    3
    « Southerners are friendly? »

    The hotel lobby and rooms were very nice. The front desk staff were rude and not helpful. We were using the stay and cruise option. They were not accommodating with arrangements to get to the port and the place we parked our car was not gated/secure.

    4
    « Convenient location at a competitive price »

    I picked this hotel because I could not afford "French Quarter" hotel prices. I was delighted that although quite large it was most peaceful. Breakfast was a particular highpoint . Access to NOLA was easy even by bus

    4
    « West Bank stopover »

    easy access to major highway and into New Orleans, good food nearby (if you know where they are). hotel internet is free but required frequent sign ons which proved to be troublesome as you can't remember the user name and password so easily. truly a nuisance! Cropland's restaurant used to be next door but has move to a new location nearby, if you care for Cajun food!

    4
    « Comfortable bed »

    Nice rooms and comfortable bed. Great breakfast in the morning and friendly staff. Nice pool and Jacuzzi. Coffee maker didn't work. tons of restaurants and department stores located around hotel. Barnards pralines was really good and driver ? up daiquiris. Walmart and target are really close to hotel.

    5
    « Great atmosphere! Great Staff! Great Outdoors! »

    While the hotel is very nice, the outdoors steals the show. The interior courtyard is lovely and features an outdoor bar and seating. The accommodations are very pleasant, and the staff exceptional. The food is ok - free makes it better! You are 12 minutes to Bourbon St. making this an ideal location to stay if you are planning a money conscious trip. Area is full of shopping, restaurants and ATM opportunities.

  • 4
    « New Orleans Jazz Festival Stay »

    This location was chosen by the guest I was with. Very nice. Staff is professional and very, very nice. It's central to everything and very comfortable. Price is great. Includes a nice buffet breakfast. The interior courtyard is absolutely beautiful and quaint. Everything you need is in this sweet space. Would stay again. The only downside is it is a semi-smoking facility. Not smoke-free as advertised.

    5
    « Good Stay prior to cruise »

    We chose this hotel for the price and no parking fees vs staying in New Orleans itself. 10-15 min drive to port to park at Fulton Garage. The hotel did offer service to port if we wanted. But had decided prior to stay to use the garage at port for convienence of leaving strait home as we drove down.

    2
    « hotel was pricey for the stay »

    This hotel is under construction. The front lobby if very appealing however the room we stayed in was not. part of the room had been updated. The smell was horrible. Mildew the whole time. We tried everything air, fan, heat, and leaving the door open to air it out. It is just in the carpet and maybe in the ventilation unit itself. My personal travel size shampoo and conditioner either thrown out or just taken when the room we being cleaned. We didn't have much choice in hotels as everywhere was booked solid. The breakfast was fine. The location is good as well. Not to far from the city of N.O

    4
    « Good. »

    The stay was great. Awesome courtyard. Renee was especially friendly and helpful. My only complaint is the "complimentary" breakfast. We were yelled at to get in line to be served as if we were school children in a cafeteria. I have NEVER had a complimentary breakfast served to me at any hotel I have ever stayed at. The eggs were cold. Juice machine out of order. Biscuits were hard and cold.

    5
    « Great place to stay »

    We have stayed here in Harvey, LA 3 times and each time we have always experienced the highest level of professional team members from the front desk check in, breakfast and the friendly staff who help you with any request for your room. We enjoy the location and especially the courtyard.

    5
    « Best Western Harvey »

    Well run hotel, have stayed here before during Jazz Fest. Would recommend it to others. Good restaurants nearby, if you want a real taste of local food. It takes about 25 minutes to drive from the hotel to the Race Track where Jazz Fest is held.

    5
    « Bestwestern plus stay for Acro competition »

    My stay at Best Western Plus was great. Staff was awesome. Services were the best. loved my room, enjoyed the Breakfast. The quick response of your front desk and security was outstanding when keys were not working. The pool was very convenient for little ones to swim and parents could watch from room or pool side. Location of the bar was super! everything was so conveniently located.

    4
    « NOLA Wedding »

    This hotel worked very well for us. Clean, close to Downtown and the French Quarter. Staff was friendly, hotel clean, bed comfortable, breakfast was good just wish they would have better yogurt and fruit options. Would recommend, definitely.

    5
    « The place to stay!!!! »

    This hotel was gorgeous. There is a courtyard that has an unbelievable scenery. Be sure to have your swimwear ready for the pool and hot tub area. The breakfast was enjoyable. The staff was so happy and pleasant. All I can say is that I will always try to stay here on my next visit to New Orleans. This hotel is located in the mist of everything.

    4
    « Two Night Stay »

    Beautiful hotel and affordable price! Amenities are great! Location is great also! Rooms were clean and comfortable. The Breakfast was very good. The only not so great was being on the ground floor, some to the cock roaches from out side crawled inside-so more pest control to the ground floor rooms I would highly recommend.

  • 5
    « Best Western Harvey La »

    Best place hands down in the Harvey La Area. Easy access to anything you need . Best staff of anywhere I travel . Always clean , friendly staff, and the owner has several dishes local to area in the lounge area .

    4
    « Free Parking »

    We stayed at this hotel since we drove to NOLA and we wanted to be close to the city, but did not want to pay $30 a day to park our car, in addition to the hotel rates. We found this hotel to be quiet, comfortable and on 15 minutes from the city by car.

    5
    « Good experience »

    Very nice hotel and friendly staff and clean room , breakfast was excellent , lobby was very nicely decorated , check in and check out was smooth , will always recommend this hotel for my friends and family, Thanks

    5
    « Great »

    This place was a nice surprise, close to New Orleans but not right in the city, hotel was clean and the courtyard area was very welcoming. The FREE breakfast was amazing, you really get a lot of choices and the staff was wonderful.

    4
    « Friendly staff! »

    I actually grew up just down the road from this place. It is in the middle of strip malls and big box retailers, and about a 12 minute drive to downtown New Orleans (Convention Center). In the other direction, it is about a 12 minute drive to Jean Lafitte National Park Barataria! So, great location, as long as you have a car. Lots of local eateries serving the humble cuisine of one of America's most interesting cities (and at great, non tourist prices). The hotel itself is all that you would expect from Best Western. Clean rooms, bath/shower, sink with in room K cup coffee makers. The rooms encircle a quaint New Orleans style courtyard where there is a pool and jacuzzi, and nice landscaping. There is also a coin laundry on the 2nd floor. Buffet style breakfast is provided. It is a little better than coffee and toast. They also serve hot foods such as scrambled eggs, sausage/bacon, potatoes and grits (yay! grits! I love them and miss them as I no longer live in this area) and bisquits and gravy. Ample parking, fairly safe neighborhood (well, safer than the city itself, but not as safe as a comparable suburb in the US). The staff are all friendly and helpful. They define all that is great about Southern Hospitality. Service with a smile! Free WiFi worked fine. Some workstations in the lobby and a small gift shop, vending machines. The only down sides are that the hotel has been around for a while and some of the facilities seems a bit worn, bedding was a bit scratchy, bathtub had a permanent ring, tub drain stopper didn't work (but ok, we just took showers). I suspect this hotel gets a lot of business during hurricane season, considering its proximity to lower lying areas that are often evacuated when storms come in. We stayed during Spring Break and lots of families seemed to be staying at the motel at the same time. This reminded me that the walls are thin. We didn't exactly enjoy hearing a couples spat at 2A, or kiddies splashing in the pool just outside of our room. The AC in the room is also noisy. We didn't go to the Courtyard restaurant, but just across the street are several popular eateries along the lines of TGIF's (New Orleans Hamburger and Seafood, Copelands's, Zea's) and great poboy/seafood joints. You won't find 4 star fine dining in this area, but that doesn't mean you can't get a great meal! Oh, and next to the hotel is a CVS and on the other side a Burger King, both within easy walking distance. The other places are also nearby, but Manhattan Blvd and Lapalco Blvd are both very busy streets, and navigating them on foot could be hazardous.

    5
    « Great Hotel! Very nice! »

    I was greatly impressed with this hotel on our stay in April. Very clean, very courteous staff. Great breakfast, nice garden/pool area! Bar is only open until 10pM but that is great since it is located in the garden/pool area and most of the rooms open out to this. Great hotel

    4
    « stay and cruise »

    we stayed at this best Western for their stay and cruise package.the travel to the port was part of the package service was good . even left earlier that requested for the port . hotel is nice and so is nice breakfast bar. . would use this place again

    5
    « Great »

    I was treated like family. It felt like home not a hotel. The service was excellent, the staff was friendly. I highly recommend it. Everything worked and the environment was beautiful, pleasant and relaxing.

    4
    « Decent rooms with nice center court »

    This is my 3rd visit to this hotel. I have always stated this was a good hotel. The last time we stayed here was about 2 years ago. It really hasn't changed since last time we was there. The rooms are decent but still need pull out beds in the rooms for those of us with kids, especially since the center court is designed to be nice for all families. The coke machines this go around had expired sodas by about 2 months so they was flat, but the front office staff gave refund and even asked if I would like them to run next door to pick me up some drinks was very nice. Breakfast was ok, but still seems weird that I cant get the food myself and they keep wanting to limit some of the better things IE BACON. We will still consider this hotel when we go back to New Orleans.

    4
    « Excellent value for your money »

    We were a group of eight. We got three rooms, the request was for all non-smoking. Beautiful, comfortable rooms, excellent breakfast, the staff is wonderful. Our only damper was that one of the three rooms had been smoked in by the previous guest. We reported this to the Receptionist next morning but she did not react.

  • 2
    « Incredibly mismanaged »

    I stay in hotel rooms more often than I do my own home. Roughly 200 nights per year. This hotel had been selected by someone else in the company, in order to house all of our contingency for a trade show in New Orleans. We were scheduled to have nine total rooms, including one for the owner of the company. The rooms were booked through Expedia. Five of us had already come early to set up for the show, and had been staying in the rooms for two days. The hotel had everyone's information, addresses, and phone numbers. All five of us. After management was picked up at the airport, it was after 6 o'clock, and we got to the hotel well after that. Unfortunately, the rooms that were booked on Expedia two months prior, had been booked with a credit card which had been replaced a month later. Remember, we picked up Management at roughly 6 PM. Once we get to the counter to check in the remaining group, we are told that the reservations have been canceled, and the rooms were booked to other people. Needless to say, we were not pleased. Their excuse was that it was the "system". It automatically dropped the reservations, because of the card. Even if that were the case, they had all of our information to reach anyone of the five that were already staying at the hotel. They didn't bother to call anyone of us to let us know. There wasn't even a hint that the four rooms we had reserved were not going to be available if the situation wasn't rectified immediately. All it would've taken was a simple phone call. We believe it was because they then booked the rooms at a higher rate. They certainly didn't waste any time doing it. That is a horrible way to do business. We wound up putting the management group in another hotel nearby for over $200 a night. Double what we were to pay. This hotel was unapologetic, unabashedly cold in their efforts to help. We were never even contacted by the hotel manager after they screwed this up. Not one time. I personally have been here for over a week. This is part of my territory, and I have to work the area. Anyone who knows New Orleans, knows that if you don't have a reservation well in advance, it's very difficult to find a room in this town. Otherwise, I would've made other arrangements immediately. As for the hotel, the rooms are remodeled, and the courtyard with the swimming pool is actually quite nice. The Internet is worthless, because it's so sporadic in its working order. Sometimes it works, sometimes it doesn't. I have been constantly switching from one Wi-Fi antenna to the other in order to get service. And you have to constantly keep reentering their username, and password. The breakfast area in the morning has a gatekeeper to the food. No, really. I'm not kidding. Apparently, they don't trust their guests to get their own food. You have to wait for someone to get it for you. It is the most ridiculous thing I have experienced in a hotel that serves breakfast. Anywhere. I was floored when I found that out. Needless to say, I paid for my own breakfast outside of the hotel every day. We admit fault on the credit card not going through. What we will not take blame for, is a complete lack of courtesy by the staff in not contacting any of us and letting us know that our reservations were about to go bad. This is the first review have ever written on here, because it was just one thing after another with this hotel. I would avoid staying here if I were you.

    5
    « What a hidden gem! »

    We had to stay a night in New Orleans with multiple events going on which raised the rates to $350+ a night. We decided to bite the bullet and cross the river and stay here. With our government rate we got an awesome deal, and what a surprise once we got inside and saw the place! The room was beautiful and huge. The courtyard was so pretty and you would never know it looked like this from the outside. The eating area for the breakfast is a little cramped. Worth the drive from the city.

    5
    « Great Value »

    This is the only place I stay when in New Orleans for business. Great Hotel bar and will soon have a wonderful new restaurant attached. The staff is more than accommodating and goes above and beyond whenever needed.

    4
    « Nice hotel in an okay neighborhood »

    The room was clean, decent decor and large enough for 5 of us (with an air mattress on the floor). They have rooms around a central courtyard and the window opens to an outdoors hallway basically like a motel. The courtyard is pretty, the pool is nice and there are lots of chairs for relaxing. Except for a few hours a day when the sun is at its peak, the court yard is shaded which in New Orleans is probably a good thing. Beds were comfortable and the bathroom had the sink separate from the shower and toilet which is nice when 5 people are getting ready. Breakfast was very good and the staff were pleasant. Cons: Ice makers on the 3rd and 2nd floor were all out of service. There were groups of young adults (baseball team and dance troupe) staying while we were there. One guy got drunk and was yelling, swearing and screaming in the courtyard. It turned into a show with everyone on the balconies and another lady joining in the screaming. It only lasted about 15 min before the manager threatened to call the police which quieted everyone down. This was not really the hotels fault and they handled it very well except for waiting a bit long to step in. Neighborhood is mixed. It felt a bit run down but the car had a car top carrier on it and was not bothered. We also walked a half mile to an EXCELLENT place to eat and I felt safe (would not have let my girls walk alone). Location is decent as it is only 15 minutes from French Quarter and an easy drive. I would stay again and recommend it as long as you understand it is a Best Western and not the Carlton.

    5
    « Another great stay at BW Westbank »

    We enjoyed another great stay. Staff is always great and attentive. Been there as a couple several times and I enjoy taken groups many times. Great safe location with lots of local conveniences and restaurants. About 10 to 15 minutes into the French Quarter.

    3
    « shouting match one afternoon »

    I must have come on the wrong day. There was a shouting match which turned into a shoving match in the hotel courtyard in the hot tub area that also extended up to the balconies. I was in a room overlooking the courtyard with only a large window separating me from the ruckus. We could also hear conversations in the courtyard each night. Had I been by myself I would have requested to change rooms to one that was away from the courtyard. The rest of the stay was ok. Good hot breakfast, good bed, good service, etc.

    5
    « Best Place to Stay »

    If your ever in the New Orleans area this is the place to stay, it has the old stile French Quarter look and feel with a nice laid back atmosphere with a great court yard bar with Roxanne as your bartender she is a real sweet heart go see her she will make you laugh until your sides hurt. The Beds are great and the rooms never smell. This is the only place we stay at when in the area.

    4
    « New Orleans »

    We enjoyed our stay at the Best Western, Harvey, La. very much. This is not our first experience with this chain and have always found the accomodations, cleanliness, courtesy of staff and the amenities to our satisfaction.

    5
    « Very Nice »

    We have stayed here many times and refer this place to lots of people. Very nice pool area. The breakfast is awesome and staff is exceptional. Very clean. There is always someone seen sweeping or cleaning in some fashion. The area has lots of shopping close by. Clothing, drug stores, grocery stores or whatever.

    5
    « Awesome!!!! »

    Customer service ladies were great...Thanks Rena, Belinda and Nancy......Rooms and hotel were very clean.....Highly recommend this hotel.....Refrigerator(mini) and microwave included.....Free Wi-Fi and easy to find....Fast food restaurant nearby....

  • 5
    « It was acceptable. »

    The visit was good. The only problem I had was with the room cleaness. There was tras under the edge of the bed. I don't know how it was missed because of the inability to reach under the bed. The light next to the bed would not remain on. There was an obstruction due to the mattress.

    4
    « Valentine trip with my sweetheart »

    My home is originally New Orleans, La. I have been living in Houston, Tx for the past 16 years. I also have a large family living in NOLA. However the wife and I enjoy the privacy of staying at a quality hotel rather than with family members. We have a catering business and come home to NOLA frequently for our food items (seafood). I love this city (NOLA).

    5
    « Gorgeous Courtyard »

    We were attracted to this hotel because it has a gorgeous courtyard with a pool and hot tub and it is 15 minutes to the convention centre in New Orleans. The staff here is very friendly and helpful even when jammed with visitors right after Mardi Gras. The owner/manager was kind enough to enroll me into the best western rewards program even though she had to call it in since we are from Canada and not the USA. The hot tub was under repair and the pool is not heated so in the end we did not use these yet we still enjoyed sitting by the pool and having a drink! We found a bar right down at the pool with inside and outside seating - and $2 draught beers! Hotel has about 120 rooms - 40 per floor. Lots of Ice and vending machines nearby. The rooms are spacious and comfortable and quiet enough to sleep all night. The location is within walking distance of drug stores and fast food restaurants. Lots of parking at this hotel and no extra charge for parking. We had a breakfast package with our room and the food was always ready. coffee was great! Standard eggs, sausage, biscuits and gravy as well as cereal, bagels, toast and fresh bananas and apples. They even have a unique pancake making machine that makes two small pancakes for you just with the push of a button - could not be easier. Over all we really enjoyed our stay here and will plan to stay again in November when we will probably go on a cruise out of the port nearby.

    4
    « Marti grass »

    We enjoyed the stay very much. The staff was overly helpful and friendly. The room was very clean. Atmosphere excellent. pool area very nice and safe for the family. Hot tub out of order. It was only a sort drive to the French Quarter and easy to find with a very good place to eat right down the street.

    4
    « Best Western Belle Chase, LA. »

    I normally stay at Best Westerns on all my business trips. I find that they are very affordable and the service is usually top notch. This one in particular in Bell Chase is a great hotel. I would recommend it to anyone interested visiting the new Orleans area. The pool area with the Jacuzzi, plants, and outdoor bar make for a relaxing evening.

    5
    « Great find »

    This hotel and its staff exceeded all our expectations. They went out of their way to answer questions and make sure we were serviced well regarding restaurants, taxi's etc. Their recommendations were great and helpful. The hotel was clean, quiet, and comfortable.

    5
    « A Great Place to Stay While in New Orleans »

    This is a great hotel to stay if just for a family vacation, Going on a cruise, or just for a weekend get away. The prices are great. Military discount. pool, hot tub, bar, free breakfast. I will give this hotel a grade of 4 stars.

    5
    « Pleasant surprise »

    Found this gem while searching for a good park and cruise out of New Orleans. Wonderfully remodeled, clean and comfortable. Staff displayed the welcoming and friendly attitude that New Orleans is famous for. The ride to the terminal was right on time with no surprises. Can't hardly wait to stay again.

    5
    « awesome hotel and employees »

    we stayed a the best western plus westbank-harvey la. Renee helped us with everything we needed. Renee and the staff there are totally awesome.when ever i need a room in that area of the state,I will definitely stay at their hotel again.

    4
    « Friendlier Employees Needed »

    We did not experience any good experience with any of the hotel staff members. They were either hateful, or they did not greet you or treat you like you were worth their time. The hotel itself was a very nice property that was well maintained. It was just the staff that seemed to need a little more maintaining.

  • 5
    « A GREAT Best Western Plus Our group of 14 were all HAPPY »

    Wonderful Stay Will return Great Room Beautiful Courtyard Complimentary Breakfast Nice amenities (lotions,shampoo, etc) Wonderful helpful employee,s & a Great location Walgreens,CVS, & good Restaurants We had dinner at a New Orleans Burgers Seafood ????

    4
    « 8 »

    Great location, right next to a CVS and some food locations across the street. Outside pool right in the middle, where most of the rooms have a pretty good view of. internet was a little slow on my smart phone, but on my laptop it was your average everyday internet speed.

    4
    « Good Hotel at a GREAT Price »

    Upon arriving and checking in, the hotel premises is very nice and clean. The staff, even though we arrived a bit late, was still very friendly. Our room was a bit small and dated, but it was extremely clean. The bathroom was really tiny as well, but the shower/toilet was separate from the vanity so you could get ready while the washroom is being occupied. We even took advantage of the pool, which wasn't occupied at all at the time and was clean. It seems some of the rooms face the pool (as ours did) and sometimes you can hear kids get loud and rowdy when they're in the pool, but it didn't bother us at all. There was a tiny mishap at the end where the staff couldn't find our prepaid receipt. I was extremely nervous about them double charging us, but instead of having us sit and wait around, they let us check out and called us when the receipt was located. We enjoyed our stay here and it was about a 15-20 min drive to New Orleans, with free parking and wifi. This will definitely be one of our top options when we visit again.

    3
    « We found it very noisy »

    Could have been a better stay. The mini fridge in our room had some sort of weird mechanical timer hooked up to it and it was so loud you would have needed ear plugs to sleep. I wound up moving the cabinet and unplugging it for the night. We had a room with a pass through door to the room next door, and the doors were so thin and poorly sealed that you could here everything going on there through most of the night. Then the next gay the cleaning ladies were still cleaning rooms after 5pm! and just opened the door to our room and looked in without even knocking first! Never seen that one before. Room decor and furniture is pretty old and tired. Its pretty far from the airport, about a $62 cab ride. Then its about a $30 ride to the French quarter or the cruise terminal. Breakfast was quite good both days and frony counter staff were fine. Panera Bread is new and just a block away for good eats without driving. Probably would stay on the north side of the river next time.

    4
    « Very clean rooms! »

    This was our first time staying at a Best Western. The rooms were very clean and the hotel staff was so wonderful! It's about a 15-20 minute drive (depending on traffic) to downtown New Orleans. The area was nice, there are many restaurants close by. The hotel was quiet and comfortable. They have a nice hotel bar in the courtyard and the complimentary breakfast was one of the best I've had! Our room was cleaned all 3 days we were there. They have a nice outdoor pool and hot tub.

    3
    « Friendly staff but... »

    This is our second time staying here but we will not be returning for a third time. The rooms are clean, the staff friendly, good location. However, this time the rooms smelled like a cheap motel. I did mention it to the front desk staff and he immediately switched us to another room. Unfortunately, it did not help. The first time we stayed it was in October and the hotel was full. This time there were hardly any guests. So I presume it was from the rooms being closed up for a long time. I even purchased air freshener and sprayed the room. Nothing helped!

    5
    « Great Hotel - Great location!! »

    Very nice place to stay. Good location for visiting the various sites and activities New Orleans has to offer. The beds were very comfortable, the pool area beautiful, the breakfast was excellent, and the staff we worked with were very accommodating. I would happily stay here again! Nancy

    5
    « Very nice stay while in New Orleans area. »

    Nice clean rooms, friendly staff, absolutely beautiful courtyard with pool, bar, and hot tub. Would choose this site again if in New Orleans. The only negative is the 30 minute drive in heavy traffic over the bridge to the French Quarter. Otherwise an enjoyable stay.

    3
    « fair but not excellent »

    fair butt not excellent.. a place to sleep and have breakfast. fairly easy access to freeway. grocery store in vicinity. hotel is an open air facility. security seemed to be minimum. probably would not stay there again.

    5
    « Nice place »

    We really enjoyed the stay at the best Western plus. Hotel has been remodeled and it's near the interstate. Would definitely stay again. Has a really nice garden and pool, and hot tub on the lower level.

  • 5
    « Maintance »

    Nancy was very polite and very experience. I love staying at this hotel it is very clean and well kept. The hot breakfast is a plus. The atmosphere at this location is very good.the beds is like sleeping in your own

    5
    « Friendly staff, good value, enjoyed our stay »

    Found the location of the hotel to have convenient access to both sides of the river (Westbank and French Quarter). Staff was very friendly and helpful. Room was clean and staff did a good job of keeping it that way (stayed 6 nights). We'll be back next time we visit the Big Easy.

    4
    « BEST WESTERN NEAR NEW ORLEANS »

    this is a very nice hotel, but alittle hard to find. very nice rooms, nice area, internet was down over the weekend and no one could fix it. breakfast was very nice just like all the plus locations felt safe I was traveling by myself

    5
    « Great Hotel at Great Price »

    Very clean and beautiful property with an amazing and attentive staff. Enjoyed the complimentary breakfast and in-room wifi. Lounge area a great place for kids to play video games while adults catch a game on the big screen. Would 100% stay again.

    5
    « Very Clean rooms »

    The rooms were tastefully decorated and very clean. The bed was very comfortable. The hot breakfast was good with eggs, bacon, sausage, pancakes, grits and a variety of drinks. There may have been different items for different days. The internet was easy to connect and very fast. The water was hard which I didn't like put I would highly recommend this hotel. There is an inner courtyard with palm trees, an indoor pool and a Jacuzzi.

    4
    « Ann/Helena »

    A great place to stay, with an amazing front desk staff both checking in and checking out. My traveling group selected this hotel because it was close to the cruise ship debarkation area, so that was a plus.

    5
    « cruise 2015 »

    use the park and cruise package for a cruise out of New Orleans Hotel was nice courtyard and pool look nice but we got in late and got up in time to eat and leave for the ship. The check in person was very nice and there were not any problems

    5
    « Couples Trip »

    Best Western Plus was great! Attendant by the name of Nancy did an excellent job! She had a pleasant personality during check-in and check-out. Nancy also gave us information on restaurants and great places to have a great time. For the money and location its a A+ stay for us!!

    5
    « Outstanding Service »

    All the staff were courteous and helpful. Friendly smiles everywhere we went. The breakfast in the mornings turned out to be a hot breakfast and not the usual continental fare. The rooms were clean and comfortable and the grounds were landscaped quite nicely.

    5
    « Loved the layout of the courtyard »

    The Best Western Plus property is very well designed. The rooms surround a courtyard. In the courtyard is the pool, palm tress, hot tube with enclosure, benches, a water fountain, and a mini cafe. This was an excellent design because it made everything accessible to everyone staying at the hotel. It also made it feel safer to go to the pool and hot tube. I would definitely stay here again. I hope all the other BW are designed this way.

  • 5
    « Best Western Harvey Louisiana »

    Best hotel in Area by far. Constantly updating rooms and grounds. Extremely clean and comfortable . Close to everything needed. Pharmacy, resturants, free full hot breakfast ,ample parking, Best staff around check in to check out. Pool and patio area outstanding . Bar onsite with food.

    5
    « Wondeful place »

    Wonderful place to stay for the park and cruise. Staff was very nice and helpful. Hotel was beautiful and the rooms was very nice and clean. The grounds was beautiful. Very well kept hotel. Would definitely stay there again and would recommend to family and friends.

    5
    « The West Bank's Little Gem »

    Great place for business or leisure two thumbs up looking for a drink Roxanne will keep you in stitches at the courtyard bar Brian at the Front Desk was always there when we needed him to be . only 15 minuets from the French Quarter and great dining , I highly recommend this Hotel / resort

    4
    « Great place and felt safe »

    Visiting our granddaughter for 2nd Bday. Family stationed on base so it was close. A few restaurants and stores within walking distance. Pool, hot tub, rooms are great and clean. Had to change rooms after 2 nights as someone was smoking in their room and the smoke vented down into our room. No problem and front desk was very good about it. The hot breakfast is the best I have ever had!!! Very clean, the staff are super helpful. If we ever go back we will stay here again!

    5
    « Best Western Plus Westbank, Harvey, Louisiana »

    I have stayed in New Orleans many times before and was curious about the Harvey area. It was very handy to get to the French Quarter etc. and the hotel was very nice. The front desk was very helpful & professional. Very friendly and will stay there again

    5
    « Best experience ever!! »

    From checking in to checking out everything was wonderful! Nancy and Cindy at the front desk were just great, big smiles, friendly and polite, just loved them! The two ladies in the breakfast area kept the food and coffee going, even when there were so many people there, they just continued very calmly to take care of everyone. Now, I have to say, my husband and I loved Roxanne, the Best Bartender ever! After spending the day in the French Quarter, we came back to the hotel and spent Halloween night with Roxanne and a couple of other guys and a nice couple from Georgia, all new friends to us. Roxanne is a hoot and she made it feel like we were just all a group of long time friends. Also since we had our own car, this is a great location to stay and then a short drive down to the French Quarter. Also the bed was extremely comfortable.

    4
    « More than you can expect for a cheap price »

    The hotel was perfect for our trip. The rooms and the bathrooms are very clean. The beds are comfortable. The area is safe. The customer service was awesome, the staff was very kind. It has free parking (unlike most hotels in New Orleans) and you can find a lot of empty spots. The wi-fi is free and works perfect. The breakfast is good. By car, in 15 minutes you can arrive to French Quarter in New Orleans. You can drink a few beers inside the hotel in a nice bar. 100% recommendable. El hotel fue perfecto para nuestro viaje. Las habitaciones y los baños son muy limpios. Las camas son confortables. Tiene parqueadero gratuito (a diferencia de la mayoría de hoteles en New Orleans) y siempre hay muchos espacios vacío para parquear. El wifi es gratuito y funciona a la perfección. El desayuno es bueno. En automóvil puedes llegar en 15 minutos al French Quarter en New Orleans. Puedes tomarte algunas cervezas en un bonito bar dentro del hotel. 100% recomendable.

    5
    « Great place »

    Front desk - Nancy, Cindy and Brian were extremely professional, very knowledgeable about the area, very polite and helpful. They are the reason I chose to return to this hotel, for my lengthy stay. The rest of the front desk staff could take a hospitality lesson from them. Hotel is very well maintained, clean and safe. The food from the bar was ok, not great.

    4
    « Convenient Location »

    We were down in New Orleans for a Saints game with our 10 year old daughter. We wanted something with the feel of New Orleans but family friendly. This hotel was great. The room was comfortable and convenient to downtown. The pool was great and the breakfast was good. The property was very clean. Somebody was always wiping something down or moping the stairway. The elevator worked while we were there. My only complaint would be we were in a smoking room when I requested a nonsmoking room back in June when I made the reservations. My husband had to go to the store to get me some allergy medicine so I could sleep. Other than that loved the hotel and would stay there again.

    4
    « stayed pre-cruise »

    good hotel for child who wants to swim...opens onto courtyard where there is the pool that was easy to watch child while not getting in pool myself. The breakfast was quite adequate and the room was quiet.

  • 2
    « Did not get what I paid in advance for »

    I tried to speak with a manager/supervisor at checkout, they were unavailable and I was told by the front desk I would receive an email and she verified the correct email address. I paid for a non-smoking room with 2 queen sized beds on July 7, 2015. When I arrived, I was told initially no such rooms were available and a manager was called. He instructed the front desk clerk to put us in a certain room. We opened the door, it was 2 standard sized beds. I'm 5,9" and my husband is 6'4" - no way we would fit. Besides that, I paid in advance for a queen sized bed. We went back to the front desk, the manager was called again, no apology was even offered if it was a mistake and he put us in another room. This one had queen beds, so we were happy, dumped our luggage and went to check in downtown for the Bike the Big Easy ride Entergy was sponsoring. We didn't realize until the next morning when we woke up with sore throats and headaches that we had been placed in a freaking smoking room. (210) We double checked by looking on the door and there was no nonsmoking plates like on the ones on the other side and downstairs. We also checked with the cleaning staff to make sure. I also used this hotel because the website boasted of remodeling..we didn't get a remodeled room. We attempted to deal with it because there weren't any reasonably priced places open for us to move to. We made it one more night and then woke up Sunday and was even worse off. There are reasons people who don't smoke ask for non-smoking rooms and I was pissed because I guess the front desk thought we wouldn't know. We DECIDED TO COME HOME EARLY because of this. I was severely disappointed in my stay and I was even more put out by the lack of care by the front desk manager/supervisor. I am asking for a refund for the night that I did not stay because I was put in a room that made me sick and it wasn't even what I paid for. If someone pays in advance, they should get what they paid for. I was expecting to make my reservation here for the NOLA marathon in February and obviously I did not due to this experience.

    3
    « Very Angry »

    elevator out, bad coffee, no ashtray in smoking room,could not get extra coffee at desk, no assistance offered to carry three nights of luggage to third floor, was not told elevator was out when checking in.

    5
    « Best Western in New orleans. »

    This hotel was superb, certainly the best BW we have stopped in and that's including Europe. The hotel was so well run and extremely clean and efficient with very friendly staff. I would have no hesitation about stopping there again.

    5
    « Friendly and helpful staff in Harvey, La »

    This is the best place to stay with a family oriented atmosphere. Always lodge here for conferencing and love the courtyard. Breakfast is really good and check-out is @ 11:00, but you can ask to layover till the 12:00 hour which is lunch break from a meeting and your checkout is quick and easy. They do not charge for the extra hour and minutes but I always get packing done before leaving for a meeting and check out is a breeze! Thanks to a friendly and helpful staff your stay @ Best Western is lovely!

    5
    « October 2, 2015 »

    The Staff at this Hotel are so helpful. I actually had the pleasure of working with Sherri Bean. She were so helpful and was there to answer any question that I wish to ask. The location is great and the hotel is amazing .

    5
    « My favorite place to stay »

    The staff is wonderful! The hotel is clean. The beds are comfortable. They take great care of you while you are there. It is great coming down to a business that is owned by Christians that are not afraid to try to be a blessing to those that stay under their roof. I will stay here every time I am down for the GCF conference! Thank you!

    3
    « 50/50 »

    The room was o k ... The food / meal service not so much ... There is not too much more to say... I think that they cater to off shore oil workers... I find it very difficult to write an objective review, of this hotel, because it was not terrible, It just wasn't very good...

    5
    « Another great stay »

    I use this hotel on a regular basis as it is located in close proximity to where I do business. The owners have really upgraded the hotel and the amenities to make this a great Best Western plus experience. The lobby is nicely appointed and decorated to include a small shop to purchase curios and souvenirs. The staff is efficient and courteous and will get you checked in in no time. The rooms are nicely decorated with crown molding, flat panel HD TV wireless internet and pillow top mattresses. A well maintained pool and hot tub will let you relax at the end of the day. There is also a courtyard bar for adult refreshments. There is ample variety to suit most everyone's need for breakfast each morning with the hotbar offering eggs, meats, potatoes, grits, pancakes, biscuits and gravy. There are also a variety of juices, pastries, fruit, and cereals. You cannot go wrong staying at this hotel if your leisure or business travel plans take you to the West Bank!

    4
    « Happy Days in the Crescent City »

    This was my second time staying at this property. Very nice hotel. Wonderful Courtyard setting with pool/hot tub area and bar/lounge. Nice rooms that overlook courtyard. There are a large variety of restaurants nearby. This hotel is only 15 minutes from the French Quarter. Only downside is that the elevator door closes rapidly so be on your toes when loading luggage. Lobby area is very nice and desk personnel are friendly and helpful. This hotel was a perfect headquarters for my visit.

 

Getting to the hotel ...

All directions
·From: The east. Take I-10 West stay in left lane, when you see the Superdome stay to your left. The only exit in the left lane is Westbank-Business 90. Exit and stay in left lane to cross the Crescent City Connection (cross over the Mississippi River). Once you cross the bridge, stay in middle lane, the fourth exit is Manhattan Boulevard Exit then turn left at light. Go two miles down to Lapalco Boulevard. Take a right. The BEST WESTERN PLUS Westbank is on the right next to Copelands. ·From: The west. Take I-10 East from the Airport and follow the signs that say New Orleans Business District. After you pass the Superdome on your left, stay in the left lane. Cross over the Crescent City Conn...

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