BEST WESTERN Hotel Tower West Lodge,  Gillette

3.0/5  - based on 214 guest reviews.
109 N US Highway 14-16, 82716-3360, Gillette, United States - See map
+1 307 686 2210 +1 307 682 5105

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Game room
    Game room
  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 214 traveler reviews
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The BEST WESTERN Tower West Lodge provides a convenient location for visiting Campbell County Parks and Recreation Center, Rock pile Museum, Complex Multi Event Center, Coal Mine Tours and Buffalo Ranch. Located just a couple hours from the Mount Rushmore National Memorial and Black Hills, visitors of the BEST WESTERN Tower West Lodge, Gillette, WY hotel can experience the breathtaking magnificence of these famed attractions. There will never be a dull moment during your stay - with so many local attractions, there's always something to do while visiting the BEST WESTERN Tower West Lodge. Hike around Devil's Tower or enjoy many recreational activities at Campbell County Parks and Recreation Center. If you're in town for a hockey, basketball, baseball or softball game or track and field event, this Wyoming Best Western is the perfect place to stay as the Complex Multi Event Center is nearby. The BEST WESTERN Tower West Lodge also offers many of the amenities that come standard with corporate lodging. If you're looking for event space or meeting space in Gillette, Wyoming, the BEST WESTERN Tower West Lodge has meeting and banquet facilities that accommodate up to 320 attendees. The 190 clean, spacious guest rooms at the BEST WESTERN Tower West Lodge offer free high-speed Wi-Fi, cable satellite television with Starz® and Pay-per-view, a coffeemaker, room service and much more. While staying at The BEST WESTERN Tower West Lodge, guests can also enjoy an indoor heated pool, hot tub, game room, business center, exercise facility, guest laundry, a 24-hour airport courtesy shuttle and free parking. An on-site restaurant and cocktail lounge are also provided for your convenience at the BEST WESTERN Tower West Lodge - there's also live entertainment on Tuesdays through Saturdays. For a great stay at a hotel in Gillette, Wyoming with phenomenal customer service, reserve a stay at the BEST WESTERN Tower West Lodge today.

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Room 1

Guest reviews


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based on 214 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
53
Verygood
 
51
Medium
 
31
Poor
 
29
Horrible
 
50
Business Business 63
Couples Couples 44
Family Family 64
Friends getaway Friends getaway 10
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Tower West Lodge,Gillette
  • 4
    « gillette a-ok »

    the restaurant and lounge are top notch. I really enjoyed the seafood buffet. It was very well done and delicious. The bar was well appointed and having your first drink provided by the hotel helped. I would definitely recommend this hotel to anyone going to Gillette.

    5
    « Very nice hotel »

    Clean, comfortable, excellent food and service. A free drink is offered for the "in house"restaurant, or lounge/bar, and a $5.00 breakfast instead of the full menu choice is also offered.The dinner menu in the lounge/bar was a very reasonable price.(I was there on a Sunday and the restaurant was closed for dinner.)The shower head was a rain shower variety, which was fantastic. A Grab and Go bag was given upon checkout which contained a granola bar, a piece of fruit, and water. Great marketing plan! And this is a pet friendly hotel.

    5
    « Perfect place to stop »

    This was the perfect place to stop before entering the mountains. Reasonably priced, clean rooms, great showers, comfy bed, friendly staff. The pillows were too hard for us and we both woke with neck aches. I recommend bring your own.

    2
    « Somewhat disappointing stay in Gillette, WY »

    I typically stay at Best Westerns when traveling and the Tower West Lodge was right on my route at a decent stopping point and offered a great price for a night's stay. The staff was friendly and helpful; the room accommodations were fine and the bed comfortable for the weary traveler. Unfortunately, the WiFi offered a standard and a premium service. Since I didn't require any streaming services, I chose the standard service, which constantly lost connection to the internet. I called the reception desk about the problem and the staff person was kind and thoughtful enough to offer to change my room to a more central location, which I did, but the change didn't help matters and I ended up giving up on the motel's WiFi. I had breakfast in the motel's restaurant, as I'd received a voucher that included four reduced price offerings from the motel. The french toast was excellent, coffee was included and the waitress provided good service, but a comparison of the price with the regular menu showed the portions were reduced proportionately with the voucher price. It reminded me of the hotel keeper in Les Miserables, everything was extra, lol.

    4
    « Good Hotel »

    Front desk clerk was friendly and helpful at check in. Room was clean. Hotel has a great restaurant inside. We were given coupons for a free drink with our dinner. The waitress was the best, we overtipped her (a lot), she was that good. Downside, coffee in the lobby in the morning was lukewarm and not very good. Had a mishap though. At 1am we woke up to a rainstorm only to find out it was a broken sprinkler shooting a 4 ft. geyser at our window. (not the hotel's fault). It did this 3 times, so not a lot of sleep. I reported it in the morning and they were very apologetic. Room rate was very reasonable.

    5
    « Great location for traveling! »

    MY husband and I recently stayed here, while on our trip out west. The hotel was very nice, clean and had a great restaurant inside. We were given coupons for a wonderful $5.00 breakfast that was delicious!! We also received coupons for complimentary drinks. While here we drove 45 minutes to see Devil's Tower. It was very easy to find and the front desk staff verified our directions. We would highly recommend staying here!

    4
    « Great hotel at a great price »

    Two weeks ago we were in Gillette and stayed at a different hotel. It was run down and not very well run. This time we stayed at the Best Western. It was very nice! The rooms were clean, the hotel was updated and taken care of. Instead of giving you a dry, poor quality continental breakfast they gave you a three or four choices of a hot breakfast to be served to you or gave you a certain percent off ordering off the menu. Nice and helpful; and quiet!

    3
    « Nice place »

    Front desk staff was nice. Room is clean. The down side is we were unable to make coffee in our room as the coffee pot was incomplete. Not the way I like to start my day. But the place is nice, grounds are somewhat kept. The pool area needs updating. There are no child locks going in to the pool area. On that note, not sure I would stay here again.

    4
    « Friendly Staff »

    We arrived late night and the staff was very helpful and pleasant. we arrived late night without reservations and the front desk clerk was very nice and gave us a very good room and the price was pretty decent for on the spot check in.

    5
    « Great place to stay in "Razor City" »

    We recently stayed at the Best Western Tower West Lodge in Gillette and were very pleased. The whole hotel was managed professionally from the kitchen staff to the front desk. My husband did fall coming in over a step which had been marked with yellow paint, it was simply an accident, but the staff took care of his injury promptly. Breakfast had a coupon in the restaurant and was very good.

  • 4
    « Stay in Gillette, Wyoming »

    There were no signs on the halls telling us the way to the lobby. We ended up taking a long way to lobby. Yes I said something to them and they told us which way to go. There was no free breakfast. We got a coupon for five dollars for our breakfast. Food was good.

    5
    « Very Relaxing Stay »

    I decided to take a detour from my trip, Houston Texas to Billings Montana... Wanted to see the Eastern Wyoming area, looking for a hunting area.. I was very tired and stressed from the drive and just walked into this hotel with no reservation and was treated like I was a regular visitor. The desk clerk and the Ladies in the lounge were extremely polite.... Wish all my hotel stays were as relaxing and enjoyable as the one at this hotel... If ever in this vicinity I will defiantly stay here!!!

    4
    « Restful stay after a day at Mount Rushmore and Devil's Tower »

    The hotel staff were friendly and helpful. The room was clean. It was a bit dark but that's ok with me. We didn't have any trouble with noise in the hall or from the outside. Our family enjoyed the pool and were surprised by the quality of the food at the hotel restaurant. The laundry was busy so we chose to wait another day to do our laundry. Our AC unit started making a racket during the night but I tuned it out and still slept well.

    5
    « Surprisingly nice! »

    Great hotel, spent 1 night on cross-country drive. The town is nice, the area of the hotel seemed nice. Gas station/convenience stores walkable distance. Room very nicely appointed and clean (including sanitized tv remote), everything worked well. Air conditioner worked well. There is a train track near the hotel at the back and train can be heard but I am a light sleeper and it wasn't loud enough to be a problem. Otherwise room very quiet. Housekeeping was quiet and respected my Do Not Disturb. Bed very comfortable but IMO pillows too fat. Easy check-in and -out, staff pleasant. Voucher for restaurant next door for breakfast was nice but get there before cut-off time. Overall a great value and very nice stay for a good night's rest.

    3
    « Average hotel »

    The room was a bit dated and dark and dingy, but there was really nothing wrong. The hotel came highly recommended by a local Avis agent so I had expected something better. However, the price was right compared to other hotels in town that were posting on-line prices from 50 to 100% more. The biggest disappointment was the cocktail lounge which was too smoky to sit in and take advantage of the free drink offered by the front desk. I travel a lot in the US, Canada, Europe and South America and this is the first time in 8 years that I have been in a bar or restaurant where smoking was allowed

    5
    « Excellent motel »

    Had an overnight stay here on the way home from a business trip. Very clean, staff was very attentive and the food at the onsite hotel was excellent. Received two free drink coupons and $5 breakfast coupon. We had flown in on a private plane and motel picked us up on the shuttle. We would definitely stay here again.

    5
    « Free Ice Cream!! »

    Great service and nice hotel! Staff was friendly and attentive. Price was a little high, but staff and service made up for it. Nice pool and great location. Got to enjoy discount at local restaurant and close to Cabelas.

    1
    « Okay Place--Service Lacking »

    Stayed there on my cross-country trip. Forgot something in my room. Called them within 90 minutes. Said they'd check, never called me back. Awful service, would never recommend them. Room was adequate. Definitely decided against the breakfast. Nothing looked edible.

    1
    « Don't do it! »

    Disgusting place. Pillows are hard. No elevator! Had the lug a heavy cooler up to second floor. Entrance to front and restaurant reek of smoke. The pictures look great because they are of the front but the actual rooms are out back in some apartment style buildings.

    3
    « Not to bad for the price »

    Room was average. No king beds. Breakfast was not so good, only gave a few choices and have to eat on paper plates. Not the best. Room was good to stay in. No elevator to the second floor, so be prepared carry your suitcases to the second floor.

  • 5
    « Nice Surprise »

    Booked this hotel while traveling on our motorcycle for 10 days. This is a great hotel located right off the interstate. Very clean and bigger than it looks. All amenities were trouble free and the staff was wonderful. Nice big indoor pool. The restaurant was great for breakfast and the food was awesome. Rooms are large and very comfy. reasonable price and they offer discounts. Would stay here again!!!

    5
    « Stay »

    The room was clean and fit our needs. I look at the cleanliness of the the room. That is important to me. We had a good experience and would recommend this motel. The person who checked us in was very helpful and fixed a issue that we had with our room.

    4
    « Old favorite »

    I have been staying at the Towers for over 30 years. They have always kept it updated and contemporary. Really like a fully integrated location, (room, lounge, and restarant), and more. Nice landscaping.

    5
    « Unexpected!! »

    Very nice older hotel. Was pleasantly surprised by the updated rooms - very nice! Beds were excellent. Price was very favorable. Nice large rooms. Will definitely use this hotel again when in Gillette!

    3
    « Very decent hotel »

    Everything about this hotel was good and equal to the standards of the hotel industry, but it was not priced as low as other Best Westerns we stayed at during this vacation. I don't think Gillette, WY is a very high cost of living area that would necessitate the price gouging.

    1
    « never stay there again »

    Stayed there for two nights. On the last night we came into the room to find our bags have been messed with and some of my wife's prescription medication is missing. Went down the the front desk and got nothing but the run a round. Left my name and number for the manager to give me a call and never got a call tell after I filled a complaint customers service to have no resolution. Had to make contact with the local police

    5
    « Best Western, Gillette, Wyoming »

    Great stay. So much to do. I only stayed one night but wish I could stay a week. If I ever have the money again, I will go stay a week. The staff were all so tentative to me as I was traveling with my 4 year old great grandson. He really enjoyed the afternoon cookies and was amazed at the large breakfast.

    1
    « Sauna rooms with theft »

    Not to Best Western standards... Rooms look nice, beds are comphy and that's about the nicest thing about this hotel... I'm a Best Western employee at another hotel and by no means expect special treatment, but if this is how they treat guests it's not worth it. Most of the front desk were dressed nice but did not have a pleasant attitude, almost as if you were wasting their time. A/c didn't work even after being fixed twice... Finally had to borrow a fan at 1130 the second night be cause the wedding party was way to loud to be able to leave windows open. Please don't leave items in the rooms because the housekeeping will take it..at check out they didn't even care to talk just had you a receipt.

    5
    « awesome »

    The stay was excellent and the staff kind caring and understanding. Through some confusion, a slight emergency the staff made the stay enjoyable and comfortable. The staff went above and beyond what they had to do, along with the reservation center and customer service. Best western offers customer service the way it should be

    5
    « Exceeded expectations »

    Nice decor, friendly customer service, orange water, free drink tickets, cookies when checking in, clean room, and nice bar with pool tables next door. We saved $45 staying here over holiday inn and it was a good choice. Would stay here again!

  • 4
    « Jeff »

    Room was clean and well appointed. Front desk staff was very friendly. Had seafood buffet and was very impressed. Only thing I did not care for was the smoking in the bar. But that is my deal and I understand. Bartenders were friendly and poured a good drink.

    4
    « Comfortable Stay »

    This location is conveniently located within a short distance from the airport. The staff was pleasant and very helpful and the room was very comfortable. I stayed on the bottom floor which had a door to the patio courtyard. I didn't eat in the restaurant - but heard the food was really good. I did enjoy a complimentary glass of wine at the bar - which was quite smoky; other than the smoky bar everything was great!

    4
    « Very Nice for the price »

    Stayed at the Tower West Lodge one night while travel through Wy. for the money this is an excellent choice. Rooms are very clean and spacious, the food at the restaurant was good and they portions are large. Plenty of gas stations, convenient stores close by and they are about a minute off interstate. I will be staying there again.

    5
    « Always above '8's' »

    We have stayed at this hotel for several reunions and have always been well satisfied. This time, however, we were unable to use the breakfast coupons because the restaurant did not open until 7:00 and we had to be on our way by then.

    5
    « Best Western Tower West »

    We spent one night here. They were pretty full... the front desk people were polite and friendly... The grounds and hotel were clean. The room was clean and bed was comfortable. Despite the hotel being full, it was a quiet stay.

    1
    « Horrible customer service »

    Booked online. Went to check in and they said that their rooms were not ready or clean yet. I reserved a certain room type and they would not honor it. Very rude staff. Will never stay there again and I will not recommend anyone booking a room there.

    5
    « Great location great customer service! »

    Room clean and good sized. The folks at check in were very friendly. The do not offer a free breakfast, but do provide a $5 voucher to use in the attached restaurant. The breakfast was a great price and the food was generous and hot.

    2
    « If you have car problems or possibly delayed dont stay at this joint »

    Diamond Members are not Recognized at this location. Car Problems and only gave a (6) hour call to let them know I would not arrive until next day .Had (2) rooms booked for (4) days and she still charged us for the rooms. Hotel was not full. Future event in August For (8) days (3) rooms and I will not stay at any of his hotels in Gillette

    5
    « Excellent stay »

    My company requests to stay here whenever we are working in the area, I can see why....the beds first off are so comfortable you don't wanna get out of them. The service and friendliness of staff is above and beyond. The bar in hotel is very nice and fun.

    4
    « Ok for visiting mount Rushmoor. »

    We are travelling coast to coast and wanted to visit mount Rushmoor. We chose Gillette because we could stay there and drive to and from Mount Rushmoor in a day. The hotel was fine and we had a good suite with plenty of space. The reception staff were not helpful regarding a breakage caused by a cleaner. It took a long time to try and resolve and we finally left giving up. The bar and restaurant in the hotel are not particularly pleasant and smoking is allowed which came as a shock. Food not great probably mostly cooked from frozen but pretty much what we anticipated.

  • 4
    « Glad to Arrive - Winter storm ! »

    An unplanned stop in Gillette due to icy roads and heavy wind and snow fall took us to this Best Western. The outside looks dated but the inside is beautifully redecorated, fresh and modern. The hotel has a restaurant so breakfast is not included, we did however get free drink coupon and a voucher for a choice of 4 breakfast items for $5 each.

    5
    « Great Stay-Resturant-Lounge »

    The breakfast is great and cheap. The restaurant is also good. The lounge is a great place to visit after a tough day of work. The steaks are great with a wide selection of menu choices. The beer selection is also great with some local brews available. The girls at the lounge are friendly and sweet!

    1
    « Terrible customer service »

    I stayed at this hotel weekly and their sister hotel the Comfort Inn. Its your typical place people are nice. However whenever I had interviews or business meetings and wanted to use the facilities and had to talk with Management - they had terrible customer service. They were not accommodating. They double billed me and wouldn't correct it.

    5
    « No regrets with the room, but what about?................. »

    We do events in Gillette, couple times a year, we always look foward to the stay at Best Western Tower West Lodge. Its WARM, convenient, COMFORTABLE, plenty of pillows, 80+ channels on TV, Decent size mini fridge, microwave, samsung flat screen TV, digital thermostat with GREAT results for heat or cold. In room coffee maker. Looking for a place to have a Christmas party? Reception? Etc? Good choice! As others have complained, there is no free beakfast, at the price you pay? Thats my only complaint. Burger king is right across the street though. Great FREE wifi.

    1
    « Overpriced, no breakfast »

    I had just paid for the room and upon receiving the keys to our room, the gentleman at the front desk explained how breakfast wasn't included in the $150 room. After relaying this info to my wife, who was waiting in the car with our 7-month old, we decided we'd prefer to go to a hotel that had a continental breakfast included with the rate of the room. However, the night auditor explained to me how refunds can only be processed through the general manger - and he has never seen the GM approve a refund. Seriously? If you return the key after five minutes you're not going to get a reimbursement? No service provided is not grounds for keeping someone's money. I begrudgingly spent the night at hotel, which as previously stated was WAY overpriced, the room was mediocre at best. Not impressed. We were on the road for 16 days and this was the only place that didn't have breakfast included. If you don't want to include breakfast, that's fine. But if someone asks for a refund and returns the room key, you should have a policy set in place to respect that person's wishes. No more Best Western's for me.

    1
    « Worst Best Western I have ever stayed in »

    The sheets on one of the beds had obviously not been changed and actually had urine stains. The pillow cases had dark stains (likely makeup) and were dingy too. Usually, we like Best Western hotels and prefer to stay at them to build points/future stays. We would never stay at this one again.

    4
    « Clean & helpful »

    Rooms and hallways very clean. Staff friendly & helpful, but could use more desk help. Get a map of the property---never did find the pool and had a hard time finding our room after dinner in the restaurant.

    5
    « Excellent accommodations »

    Best Western in Gillette, WY offers excellent accommodations! Rooms are spacious, neat, and clean. Beds are excellent. Staff are friendly and courteous. They are considerate of your special travel needs and go out of their way to please.

    4
    « A little pricey but a good place to stay »

    We looked at the other reviews for this hotel and were surprised by the difference in experiences that we had, we did not have a reservation but got a room which was up graded to a suite because of my Best Western card and the room was truly a suite, the motel was busy with workers staying there but very quite and had ample parking, the building is getting a little worn and could use some upgrades. The staff were very friendly and helpful. One problem that we had was that the tub and shower were a step up by 3 steps and the tub was a deep soaker size with only one hand rail across the tub on the wall making it very difficult to get in or out, my wife slipped getting in and banged her shoulder but okay, I did mention this to the staff at check out so we will see next time that we are in the area.

    4
    « Good basic hotel »

    I was on a business trip and this hotel was chosen by the our group as the conference location. It was clean, had a comfortable bed and was relatively quiet. The person at the front desk got me checked in and out quickly.

  • 1
    « Dont stay here if you need a decent place to sleep! »

    I booked this room for my husband. It was supposed to be a king and was not...The website quotes $118.99 and when asked about military discounts they said that he already was getting the best discount?? Hotel was very noisy until very late and after a call to the front desk nothing was done. Wont ever stay again!!

    1
    « Poor Quality and expensive »

    Restaurant was not open and had to use the bar for food which was very smoky and food was marginal at best. The security system (door keys) for the exterior doors and many of the room doors was not working. Pillows were very uncomfortable. Hotel caters to the mining/drilling industry and the building reflects that.

    3
    « aging hotel »

    The staff was great. The hotel is aging and needs some upkeep. The smoke was a big down for me as i am a non smoker. I used the restaurant and i was pretty good. Wait staff were a little slow to seat and refills. Over all not a bad spot to stay .

    2
    « overpriced and no breakfast »

    This place is way overpriced for what you get. No breakfast either, but instead a cheesy $5 off coupon for a local restaurant. At $150 a night you should get a lot more. I will stay somewhere else next time.

 

Getting to the hotel ...

All directions
·From: I-90 and Highway 14-16. Take exit 124. The BEST WESTERN Tower West Lodge is located west of Gillette. ·From: Highway 50. Head north past the Interstate 90 on ramp. The BEST WESTERN Tower West Lodge is just off the ramp. ·From: Highway 59. Go to Interstate 90, exit west and drive 2 miles to Exit 124.