BEST WESTERN Hotel Luxbury Inn Fort Wayne,  Fort Wayne

4.5/5  - based on 549 guest reviews.
5501 Coventry Ln, 46804-7144, Fort Wayne, United States - See map
+1 260 436 0242 +1 260 436 2256

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 551 traveler reviews
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Welcome to BEST WESTERN Luxbury Inn - The only Best Western Fort Wayne hotel to receive the Hall of Fame award from TripAdvisor®. Other Fort Wayne hotels can't compete. We boast a great location within walking distance to many restaurants, bars, coffee shops and shopping. Right off I-69 and US Highway 24, we're close to the Lutheran hospital and Fort Wayne International Airport. Hotels in Fort Wayne, Indiana come in a variety of sizes and with different luxury perks. This Fort Wayne hotel sets the standard: Newly renovated lobby, business center, fitness center and guest rooms with 37 to 42-inch television, microwaves, refrigerators, an outdoor swimming pool and afternoon refreshments. We're close to many businesses such as Swiss Re, Vera Bradley, OmniSource, Water Furnace, Horner Electric and Fort Wayne Plastics. Get a great Fort Wayne hotel deals today. Remember that Fort Wayne hotel rates vary, but we offer highly competitive prices. Guests tell us we have the cleanest hotel and friendliest staff. TripAdvisor® considers us best value hotel in Fort Wayne, Indiana. Enjoy local perks like the Sycamore Hills Golf Course, Chestnut Hills Golf Course, Foster Golf Course, Wildwood Racquet Club and Fort Wayne Sports Club. The Fort Wayne Children's Zoo and Allen County Genealogy Library are close. Don't forget to check out the Grand Wayne Convention Center, Allen County War Memorial Coliseum and Fort Wayne Country Club. This Fort Wayne hotel also hosts service men and women of the US Army and Indiana Air National Guard. Other frequent business travelers are in town for General Mills, Frontier Communications, BAE Systems, Steel Dynamics, Edy's Ice Cream, International Paper, Superior Essex, Alconex, General Motors, AT & T, ITT Industries, Northrup Grumman, Franklin Electric and Huntington area businesses. Book your room at the BEST WESTERN Luxbury Inn Fort Wayne today! Enjoy your stay.

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Room 1

Guest reviews


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based on 551 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
348
Verygood
 
129
Medium
 
49
Poor
 
11
Horrible
 
14
Business Business 186
Couples Couples 99
Family Family 138
Friends getaway Friends getaway 45
Solo travel Solo travel 47
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Luxbury Inn Fort Wayne,Fort Wayne
  • 5
    « Nice Update, Helpful Staff »

    We stayed in this hotel for a function. Staff was extremely helpful and offered to assist us with dinner and also discount coupons. Room was very clean and nicely maintained There has been some recent updates to this hotel which was nice. Breakfast was nice and breakfast area was clean.

    4
    « Business »

    Hotel was clean, lobby comfortable, room was clean, breakfast was good, hotel staff is presentable , there is lots Resturants, stores,I was comfortable with the stay I would Recommended staying here for business, leisure..

    3
    « Great Stay Many Times Before ! This Time OK . »

    We have stayed here for the past 5 years straight and was great and a wonderful experience with the property and staff ! This year we had reserved a King Suite . We arrived and place was not busy at all . Checked me in and I told them we had a small Federally Registered Service Dog , that weighed 12 lbs and stayed in a carrier . they then cancelled the nice suite and told us we had to take a "Pet Friendly" Room ? We went to check it out and it had 2 beds , not a King , and it smelled like a kennel ! So "Pet Friendly " means they dont clean it ! I said " I dont think so " and told the wife we will go to the Sheridan or somewhere like it . He then called his manager and tried to get us another room , the manager kept try'ing to pass off bad rooms , but he told them not available . He then hooked us up with a Handi Cap Acess room #108 , he said had to be on 1st floor ( Which was ok with us ). The room was acceptable but not like our previous stays ! Desk Clerk then had us fill out pet waiver paper for deposit and cleaning charges , which they cant do ( I just pet N/A on all the spaces and signed ) , also had us give them a copy of the registration of the service animal . Hey Best Western , a service animal is not considered a PET ! Your manager needs to read the Federal Laws and understand them , we are ok and understand how some people with pets are and that you have to protect your property , but the laws are on the peoples side on this issue and you need to be careful ! Our stay was good and the staff was ok, breakfast could have been better . Next year we are looker for better and closer place to our venue (The Coliseum). I wont say avoid or anything bad about the place , but they lost our business.

    4
    « Very patient, helpful front desk »

    Kellee at the front desk was very helpful. She gave us coupons to nearby restaurants. She had to come to our room 3 times to deliver 3 separate things. She was very friendly, down to earth, and patient. Best Western had a great breakfast, and the rooms were what we expected. Thank you!

    4
    « Fort Wayne »

    Helpful friendly staff. A little off the beaten path, but worth the effort. Clean rooms, comfortable beds, good reception. No issues with the hotel. Offered a suite for the same price as a king room. Gave coupons to local restaurants. We would stay there again if in the area.

    5
    « Wonderful Stay! »

    We had a room with two double beds and a couch with a fold out bed. The couch bed was such a pleasant surprise, as I was traveling with my three sons, and we had plenty of room. The beds and pillows were comfortable and clean. The bathroom had a nice sized shower and it was clean with no mold. Though we didn't have time to use it, the pool looked nice, and the overall appearance and atmosphere of the hotel was clean, calm, and relaxing. We had to leave by 6:45AM, and breakfast was not posted until 7AM. However, when I spoke to the person at the front desk, she assured me there would be cold breakfast items and waffles available, including juice and coffee, but the hot items wouldn't be available until 7AM. We were able to eat before leaving, and we greatly appreciated having that. I was very pleased with our stay, and I will certainly be inclined to stay again!

    5
    « sandy was awsome »

    it good to have team memeberr that care for there job.. if my business was in town, I would keep her.. Sandy has a smile, my room was great. Housekeeper, mexican girl was also asking how i was doing love staff.

    4
    « Nice stay »

    We enjoyed our stay here when attending a concert in town. Staff was friendly and lobby is fresh and updated. Rooms will hopefully follow. Not bad, just dated. Was impressed when a staff member tried to discuss internal detail in front of desk customer AND the head clerk deferred conversations for "later." She did the right thing and showed how important her customers were.

    5
    « Excellent staff »

    I was just there one night. I arrived late and had a srive the next mornng. I needed an extra blanket. Mary at the fron desk was super sweet and helpful and brought it right up with no complaining at like 1 in the morning. She made the trip there very nice for my first visit,

    4
    « Room »

    We had book our room a month in advance, booking a king due to there was just the two of us this trip. The room that we were given was not clean so we were given an other not that it was made up and not clean it just had not be touched at all. The room we were given was very clean. There were three full beds in the room. This would be great for a family with kids. We travel with ours most of the time, would love to have more hotels like this room. Most of the time one of ours ends up on the pull out or a roll away. It is in a great location close to the interstate. You can get to several restaurants, movies and grocers store with out getting back on the main road. You have to eat a Sarah's if you stay .

  • 4
    « great hospitality »

    we were returning from a wedding and stayed at the hotel again in the way back as it was the best value and a clean, restful stop. At check-in, the person at the front desk was very nice and friendly. Upon hearing that we were return customers, she upgraded our rooms and went out of her way to make us feel welcomed. It made our pleasant trip even better.

    5
    « Best Comfort Suites! »

    We had a room with two double beds and a couch with a fold out bed. The couch bed was such a pleasant surprise, as I was traveling with my three sons, and we had plenty of room. The beds and pillows were comfortable and clean. The bathroom had a nice sized shower and it was clean with no mold. Though we didn't have time to use it, the pool looked nice, and the overall appearance and atmosphere of the hotel was clean, calm, and relaxing. We had to leave by 6:45AM, and breakfast was not posted until 7AM. However, when I spoke to the person at the front desk, she assured me there would be cold breakfast items and waffles available, including juice and coffee, but the hot items wouldn't be available until 7AM. We were able to eat before leaving, and we greatly appreciated having that. I was very pleased with our stay, and I will certainly be inclined to stay again!

    4
    « Favorite hotel in Fort Wayne »

    We have stayed at the Luxbury Inn Fort Wayne a couple of times. The staff is very friendly and helpful. The meeting rooms are updated and comfortable, lighting is good, sound is good. We will stay here again !

    3
    « Stay »

    Average hotel, observed manager talking with staff upon entering hotel. Seemed to be agitated with staff, there is an appropriate time and place to discuss performance. Clerk at check out very friendly and professional.

    2
    « Needs a desperate face lift! »

    The hotel is nice, clean and modern at first. But then when you get to the room everything is old and needing a serious new look. Our door wouldn't stay shut unless you locked it, serious security issue! AC was black from dust, bathroom grout was black and shower head pipes were coming out of the wall, carpet was old and dusty and the yogurt at breakfast was curdled...I just about threw up when I opened it. When I brought this up to whom I assume was the manager, she gave a polite sorry and sent me on my way... I guess she is used to the complaints..??? Over all, we slept fine. But will absolutely never stay here again unless they do some serious remodeling! And get their staff to deep clean the rooms better!

    5
    « Great place to stay! »

    This hotel is a great value - a reasonably priced, large, and clean room. There are a great selection of restaurants nearby. Check-in and check-out were very fast and desk persons courteous and professional. Wifi was faster than we normally encounter in other hotels. We would not hesitate to stay here again.

    4
    « Nice Place To Stay »

    Stayed here overnight with my 2 sons and my little dog. I chose it based on Trip Advisor reviews and that it was pet friendly (my little dog travels everywhere with us). I don't know what the person below is talking about - her (or his) review states that they had cold showers, loud AC and a musty smell in all 3 of their rooms - I don't know where that person was staying, but it doesn't sound like this place at all. All 3 of us had nice hot showers, the AC in the room was fine, no issues (wasn't any louder or quieter than most other hotels I have stayed in, and I have stayed in MANY different hotels from MANY different hotel chains). And for us, there was no musty smell in the room, or in the entire hotel for that matter (and I am very sensitive to any offensive or musty odor, and I couldn't smell any from here). Nice professional staff, check in and out was easy and quick, nice hot breakfast (no powdery eggs for our stay), clean room, conveniently located, nice (clean) green grass area for pets, decent price - not a whole lot more you could ask for. Would stay here again.

    1
    « Poor quality »

    Three different room reservations. Suite not as advertised. Cold showers, loud air conditioners, musty smell - in all three rooms. Powdery eggs. The customer service, however was good, they tried to make up for the problems, and were very, very nice. But the problems need to be addressed.

    5
    « Great Overnight Stay »

    We stayed only one night as we were on our way to Missouri. It was conveniently located near restaurants, gas stations, Krogers grocery store, and Walgreens. The hotel was not busy. We had a spacious room with all the amenities. The complimentary breakfast was the usual Best Western and was adequate. We have no complaints.

    5
    « 2016 Dillman Family Assoc. genealogy conference »

    Very good accommodations for group meeting(s). Staff was friendly, accommodating. Within walking distance to restaurants. Easy location. Comfortable. Allows pets. Pleasant surroundings. Returned to hotel following previous conference booking two years ago.

  • 3
    « Average »

    Not sure why it is rated as highly as it is. The outside of the hotel looks like it does need a bit of a facelift. The lobby was fine. The staff at check in were pleasant enough. The room was okay. Beds were clean and comfortable. There was mildew on the bathtub faucet. Breakfast was okay. Nice to have a little more variety than just make your own waffles and pastries. It wouldn't be the end of the world if I had to stay there again. However, there are several other choices in the area.

    4
    « Overnight stay while there for surgery at Lutheran Hospital. »

    Our son was having surgery early the next morning at a local hospital so we made the 2-hour drive to stay the night before. While it is an older hotel and could use some updating, the rooms were clean and comfortable. The air conditioning was not working in the room so we were immediately moved to another room. Matt who was working the front desk was very friendly and efficient. Because we had to be over at the hospital by 5:00 in the morning we were not able to partake of the breakfast which was included since it was not served until 6:00.

    3
    « Average hotel »

    Hotel hard to find, roadwork in the area didn't help. It's located in a very busy area. Lots of fast food and chain restaurants in the area. Front desk staff when I checked in was friendly and helpful. Room was outdated and the lighting wasn't very good, layout is odd with the toilet/shower area right by the door. The sink is in the hallway area. My window had a view of the back of a shopping mall. Room was clean though, and everything worked except the desk chair had a broken arm. Low water pressure in the shower. Breakfast was typical of a mid range hotel that has free breakfast. My room was quiet but I don't think there were many people staying there that night. One thing that always turns me off is a hotel that places a list of the cost of items in the room (towels, hair dryer, etc) out for the guests, which leads me to believe that the customers that stay there are in the habit of stealing. Doesn't make me feel safe when I travel alone. I'll probably stay somewhere else the next time I'm in Fort Wayne.

    4
    « Excellent Choice for Overnight in Ft. Wayne »

    My 14 y.o. son and I traveled to Ft. Wayne in June 2016 so he could participate in a speed (Rubik's) cubing competition. Never having been to the area I was starting from scratch as far as finding a hotel for our one night stay. I chose the BW Luxbury Inn after reading TripAdvisor reviews. It's located outside of town but conveniently right off the interstate. This is a newer hotel with a contemporary look and feel, large and comfortable rooms, and we were very happy with our choice. The competition took place the next morning in downtown Ft. Wayne which took us less than 15 minutes to reach with no traffic. The hotel is near other retail establishments, including roadside restaurants (chains) and a Starbucks for morning coffee. Overall I would definitely stay here again if we return to the area. It was an excellent choice at a reasonable price.

    3
    « Reasonable, but you get what you pay for. »

    Hotel was clean, but seems like the "queen" bed was more like a full. Amenities were pretty cheap compared to other competitors' amenities. Bathroom could have been larger, and lighting can be improved. Hard to get to - need better signs.

    3
    « Clean, Good Value, not-so-good bedding »

    First appearance is good. Hot breakfast also good. Pricing was more than competitive. Only issues: Double bed - seemed small after past experiences at home and away, Pillows not to my liking, and Staff was very polite, but did not present the friendly atmosphere that other hotel chains strive so hard to present.

    3
    « So-So Hotel »

    Building appearance ok. Landscaping and debris in shrubbery and parking lot needs attention. Minor details in rooms makes for problems..... bath fixtures, faucets; sticky entry door, bathroom door would not close.

    3
    « Comfortable but some problems »

    Booked on line thru Trip Advisor using I-pad. No e-mail. Hotel had no record when we arrived but had a room available. Checked at desk today and they show check-in date of today. Wrong. I-pad confirms date was yesterday. Have to call credit card company as they cannot cancel now? The bathroom floor was nasty and in need of bleach. The toilet paper was partially unrolled. The handle on the sink was upside down and the water ran slowly and was not hot. Room 134. TA shows great reviews but we won't stay here again.

    5
    « Smiles »

    As soon as we arrived, Sandy welcome us with open arms. very friendly and sweet. She recommend some restaurants closed by, and gave us a 10 % off coupon to Buffalo Wild Wings. She had hot breakfast ready for everyone, with a smile. Room and place is very clean.

    2
    « Average »

    I'm a Best Western diamond elite member. One thing that stands out about this property, is they may not participate in the Best Western rewards program. They certainly did not recognize my status as a diamond member, and as such gave me the room with the smallest beds although a complimentary upgrade for diamond elites is customary at Best Western world wide. Now, perhaps they would cite my method of payment as an excuse. My method of payment is completely irrelevant, as my status was earned prior to my stay here, and is in no way contingent upon a specific form of payment going forward. This property simply shows that the repeat business is simply not appreciated, for whatever reason that may be. This property specifically, is not accommodating. I requested to check out but reserve the room for a second night in case the need arose. I informed I would know by 4pm if I would need the room or not. They said they could not reserve a room for me and if I wanted it I had to commit to it and pay it at that time, although it was only 6:30am. I elected to keep the room as my return was almost certain. And I did in fact return. Still, the unwillingness to be accommodating is the issue. They could be accommodating, they just don't want to be accommodating. Breakfast was average. It would have been fine, except I encountered 2 yogurts that were curdled. A definite minus here. Room was clean. The experience was fine. A decent place to sleep. Good, but by no means great. They are fine with that. They do absolutely nothing out of the way for guest satisfaction, although checkin was great. Keep your standards low and you will be happy. Plenty of restaurants and a very large grocery store within walking distance. Lots of pluses, they are all just off property.

  • 4
    « Exactly as Advertised and Expected: Clean, Safe and Good Value »

    Title says it all. A nice, fresh Best Western, close to the highway and in a shopping center with multiple fast food options. Cookies at the front desk during check-in were a big plus. Room was clean and comfortable. Can't really ask for more.

    5
    « Motorcycle trip »

    Room was clean, staff was pleasant, bed was comfortable. Breakfast was good. We did not use the pool. Would have preferred an indoor pool however it looked fine. Would stay again. It was a nice hotel for the money. One of the better Best Westerns we have stayed in lately.

    5
    « Nice Place »

    Good place to stay with a nice location in the Ft Wayne area. The motel and the staff were great. We were coming back from a family event and wanted to eat at a specific restaurant in Ft Wayne and this hotel was in the right place. We almost always stay at BW and find them comfortable and homey.

    4
    « Best western Quality »

    Thank you for a comfortable stay during our conference; efficient work out room, comfortable room and internet, outdoor swimming pool was clean and easy to use. Morning breakfast had a variety of foods and drinks and was clean and adequate. Vending and ice machines available, in room microwave, refrigerator, coffeemaker, TV, internet, and desk were helpful additions to the extended stay. Thank you for your hospitality.

    4
    « Nice stay in Fort Wayne area »

    This hotel has always been our first choice when coming to Fort Wayne, IN. It did not disappoint. Nice rooms, friendly staff, good breakfast. Location is great with nearby restaurants and other businesses.

    5
    « CLEAN NICE COMFORTABLE!!!!! »

    I stayed here for work. Staff was very nice. Hotel is always really clean. When I could make it to breakfast it was really good. Deb would offer me a grab and go bag though. It was nice to have on my way to work. I would recommend this place to anyone.

    5
    « It was very worth it »

    All the other hotels were sold out. We came and they had rooms left. We are so happy we stayed here. The service was amazing. Lobby is new. Rooms are a tad bit out dated but very clean. This is the new hotel we will stay at when we are in town.

    4
    « Nice vacation with extended families. »

    Accommodations and staff were very, very good. The breakfast bar wasn't the best. But it was adequate and we have all been spoiled with some of the fancier, well attended bar. All in all I would recommend this Best Western Hotel In Indiana.

    5
    « Jess »

    Jess is the best person ever behind the desk!!!! I asked for a pillow for later and she got me one on the spot! Nothing but great interactions with her, always nice, helpful and full of information. A person who really knows the ins and outs of her job. Way to go Jess!!

    4
    « Friendly service and clean room »

    I was just passing through the area and decided to stop there last minute. After stopping at multiple hotels and being told they were sold out before I could even open my mouth to ask if they had a room, it was wonderful to walk into this hotel and be greeted with a simple " Hello, How can I help you?" Sandy at the front desk, not only was incredible polite and kind, but she got me into one of their only available rooms within minutes. The staff at breakfast were also very kind, and the room was nothing spectacular but very clean.

  • 4
    « Long Days »

    The hotel is clean, friendly staff and quite. The king bed I got was a little too hard for my taste. Had to have some package over deliverd to the hotel and they were excellent at accepting the packages and calling me to tell me they had arrived.

    5
    « Great Treatment »

    I have stayed at this hotel before which is why I came back. Friendly faces and great service. Clean establishment and well kept rooms, a nice fitness room as well. I will definitely keep coming back here when I have business in town.

    5
    « Great service »

    Jessie, the woman at the front desk, was extremely helpful and friendly. My day had been mostly terrible till the point I called her. She went way above what she needed to. even with my bad mood and rude attitude she still was warm, friendly, kind and understanding.

    5
    « Amazing »

    The lady at the front Jessie was amazing she took the time to get to know my kids every morning at breakfast would ask them where we are going for the day and would give us tips for fun things to do when we would get back she would ask what we did and how much fun we had on our last morning my daughter didn't want to leave so Jessie took a card and wrote employee #1 on the card and out it on her chest while we were eating breakfast they did cleaning inspections and made my daughter's day over all a great experience and great time Jessie is the best employee y'all have

    4
    « Very attentive staff. »

    The staff here made sure I was comfortable and settled after I made it to my room. I let them know i was in town for a week and without asking I was told of nearby restaurants and what they had to offer. The room was spacious and very well kept.

    5
    « WEST FORT WAYNE BEST!! »

    Location is super / west of city about 8 miles but close to walkable restaurants, gas, 69 highway north-south!! About 8 miles north of airport with general stores to assist any need you might have while traveling!!

    5
    « Highly recommended! »

    Hotel property is conveniently located near the interstate. This is also an affluent area of Fort Wayne. The staff is incredibly friendly and very helpful. The breakfast that they serve has many options and is very good. The rooms are spacious and comfortable, water pressure is good and temperature is just right. Beds and linen are clean and comfortable. I will definitely make a point to stay here again.

    4
    « Accomadating and relaxing stay »

    We were sent to this hotel after being told at the Holiday Inn near IPFW told us they did not have a room for us even though we had a reservation made 5 months prior. The staff at the Luxbury were very accommodating and friendly. Great stay. Rooms are a bit dated but very clean.

    2
    « Clean rooms, but... »

    We originally booked this hotel for just Friday night, but shortly before we arrived, we decided we'd stay Saturday night as well if they had any rooms available. When I asked the lady at check-in, which was at 10:30 PM, if we could stay another night, she said she'd have to check and would call me in 20 minutes in my room. After waiting 45 minutes I called back since she never called, and she said it would be fine for us to stay, but the room price would be more. I asked her what the price would be, and she said she'd have to check and would call me back in 5 minutes. In the meantime, I went on their website to see if I could just book Saturday night online, and I could. The website price showed $129.99, which is what I paid for Friday night. After 15 minutes, the lady still had not called back, so I called her. She said she could not give me a price, but wanted me to know that it would be higher. I quickly told her that I had their website pulled up and the price was exactly what I had paid for the first night. After a pause, she said that I could just pay that amount and that she was very busy at that moment. Really? At almost midnight? Our room was clean. The lobby was not. There were smashed Goldfish crackers on the steps the entire weekend. The breakfast was mediocre. Sausage had a weird taste. If in Fort Wayne again, I would definitely look for a different hotel.

    4
    « Upper average. »

    Front desk was extremely helpful and nice. Breakfast had a wide variety of hot and cold foods. My only complaint is the blanket on the bed. It was quite thin. True, I could have asked for more covers, but I didn't. Easy access to 69 and a nice variety of restaurants and grocery within walking distance.

  • 4
    « Very friendly staff »

    We stayed here during the Vera Bradley blowout sale and the staff was very helpful. They were offering coupons for restaurants and for the Vera sale. They were accommodating with directions, extra towels etc. The room was clean and while I personally prefer the bathroom to be all enclosed, I found it to be clean as well. The breakfast in the morning was great! I would stay there again.

    3
    « A place to put your head at night »

    I was here with my daughter for a basketball tournament. Check in was slow, as someone ahead of me had an issue with their reservation. Huh? Seems to be a recurring theme based on other reviews for this hotel? Room smelled clean, furniture seemed newer, and beds were comfortable. Sheets were worn, and towels were very thin, and some even had holes in them. Bathroom fixtures were older, and sink was hard to turn on. Shower pressure was not good at all. I have to go back next month for another tournament, and I don't feel compelled to stay here again. Most likely, I will look at other hotels in the area.

    5
    « Stop on the way home from Vegas »

    We stop here after the long drive from Las Vegas. We just pick it randomly and couldn't have been happier with our choice. The staff was great, the room was clean and had both a refrigerator and microwave. The breakfast in the morning was one of the best complimentary breakfasts we've had in a hotel. The coffee was good and we are picky about our coffee. Price was decent for a Friday without a reservation. We recommend this one.

    4
    « One Night in Fort Wayne »

    Had to wait 15 minutes to check in because the reservation of the individuals ahead of us had an issue. The front desk clerk remained patient but it still took a while and no one else was there to assist. The room was clean and updated.

    5
    « Excellent Stay! »

    Really great pet friendly hotel. Rooms were very clean and quiet. The staff (Terrance) was outstanding - very friendly, helpful, welcoming and professional. Good location with many restaurants nearby. Would definitely stay here again.

    5
    « amazing service and hotel »

    This hotel is one of the best for highway location, outstanding staff with friendly, professional, can't do enough for you help. I travelled 2000 miles, heading for Ontario Canada, and upon arrival, I was treated like family. The manager, Anthony, found a massage spa for me because I was so.o sore. They offer FREE long distance calling, helped me move things from my room , because of my physical limitations, and everyone made me feel like family . The rooms were very clean, bright and reasonable. It is a place to stay and to feel like home.

    5
    « Clean, comfortable, very well located »

    This is a very good hotel right off the interstate and next to an abundance of restaurants, service stations and a Wells Fargo bank. Staff are warm, welcoming and eager to be of assistance. I'd also recommend the nearby Applebee's restaurant.

    3
    « Customer Service was the only plus side! »

    The only reasons I can't rate this higher has nothing to do with the customer service. Everyone I came into contact with was wonderful, even at check-in, Anthony was very friendly & all smiles, I even forgot my toothbrush & toothpaste & had to re-visit him later, the front desk area was wonderful, the free breakfast was perfect! However, my shower was cold & when I turned the water on a dark brown, blah, came out before the water would start running clear. I didn't say something until the second night I stayed & Staci was more than willing to move me to a new room, like I said, great customer service! There was just nasty corners everywhere, dark gunk, my furnace had a loud bang that would scare me in the middle of the night, I had a stain on my sheets that made me feel like maybe it wasn't a stain, but something left over from the last person. And although they put us in an Executive Suite, the only thing executive was the bed size & room size...desk was small, shower was horrible, nothing special. But customer service & location was wonderful!

    5
    « Convient Place to stay »

    This motel is very accmodating and close to shopping and some of the factories. The staff was very helpful and reconising the rewards member of the Best Western rewards program.The motel has a full breakfast , and will be a great place to stay in the Fort Wayne area.

    4
    « pleasant overnight stay »

    The desk attendant was very pleasant. She made a point of going over details, such as the free breakfast. The room was clean and comfortable. I don't recall any noise that was annoying or interrupted my sleep. I do have one complaint and/or request. The washcloths and towels were rough, coarse, and uncomfortable to use. Has anyone considered new linen? If not, they should

  • 4
    « Excellent Value! »

    I highly recommend the Best Western Luxbury Inn. best value for the dollar spent!! Great staff - extremely friendly! The remodel of the entry way and the breakfast area is terrific. Great location. Close to alot of good restaurants.

    5
    « Customer service is great! »

    We were in Fort Wayne for a tennis tournament and enjoyed staying here. Breakfast was good, housekeeping very good, beds comfortable and common areas well kept. However what made the place stand out was the friendly and very helpful staff who went out of their way to make us feel welcome. Anthony and Terrence both offered assistance and advice when needed and went out of their way to make sure we enjoyed our stay in Fort Wayne. It has been a while since I felt the staff at a hotel was genuinely interested in making my stay enjoyable. Thanks.

    5
    « Very nice hotel with wonderful staff. »

    The staff at this hotel went above and beyond to help make this a great place to stay. The evening desk was managed by Anthony. He was outgoing and made suggestions of places to eat. When I mentioned that the beds were very high (I'm 5 feet tall), he provided a stool to make getting into bed easier for me. He called the restaurant where our group planned to eat and arranged for them to have a large table ready for us. The front office manager, Shanda printed off maps with detailed directions to the places we needed to go. I would highly recommend this hotel.

    5
    « March 2016 »

    One of the best 'Best Westerns' we have visited. Excellent fitness centre, breakfast, and attentive staff. Most important, this was Pet Friendly - with lots of grassy areas in shopping/business park nearby as a bonus.

    4
    « Don't assume rooms are accessible »

    The vast majority of major hotel chains have bathrooms that are wide enough to get a wheelchair into so I don't always reserve a special room as it is often a hassle and not listed on TripAdisor so a call is required. These rooms are not that way and bathroom door is very narrow. The staff was very friendly. Breakfast was average. Room was clean and quiet. They did move us to first floor so public restroom would be closer. Will know to call and not use Tripadvisor next time.

    5
    « Wonderful Stay! »

    We had a wonderful stay starting with the Front Desk. The young man was very professional and had a very caring attitude and it started off our stay in such a great way. Our accommodations as always were great and we will continue to stop here every time we pass thru Fort Wayne on our way home from Arizona.

    5
    « Happy with our stay. »

    We were in Fort Wayne for a 2 night stay. The place is nicely remodeled and was very clean. The staff was very friendly and helpful. The breakfast was also very good. The bed was very comfortable. We would recommend this place and would stay here again.

    5
    « Friendly staff, »

    We arrived without reservations. The desk clerk, Terrance, was helpful and courteous.. Nice breakfast except for rolls and doughnuts. The pillows were very comfortable, bed was clean. Great recommendation for dinner by Terrance.

    5
    « Great personal attention to the comfort of your stay. »

    The front desk employees really care about your comfort and experience at this hotel in Ft Wayne, IN. We arrived late in the evening at 1015pm. Most of our party went up to the room where I had requested extra pillows for positioning. Everything was perfect. I had even called just 20 minutes before our arrival to request a hide a bed for our daughter. It was in the room as promised. The front desk night attendant, Dominique, was phenomenal. She handled all our requests and questions in an exceptional and courteous manner. She was witty, upbeat and very responsive to our requests. She genuinely cares for you as a customer and went out of her way several times to ensure we had a one of a kind stay at your hotel. Dominique's attention to detail and compassion for our exhausted parents and daughter was evident by all her efforts to "make things perfect". Also, I could not sleep that night and so I went to the lobby to read. She came over to ensure I was alright, sat with me and chatted about what I was reading and then excused herself to complete her other duties and responsibilities. Dominique then continued to check on me periodically for the next 2 hours that I was in the lobby. Employees as wonderful as Dominique come along very few times in a manager or director's career. Hang on to her, praise her and remember to thank her for all she does. She is a genuine asset to your company. Anthony was also a wonderful person to interact with. I had left my pillow in the room and he called me personally and offered to mail it to us so we wouldn't have to stop in again and interrupt our day. When I arrived to pick it up it was fluffed up and handed to me with a smile and a wish that we all had a great day. Such a warm and friendly staff you have here at this hotel. We were very satisfied and will return frequently to stay after all my daughter's collegiant track events!

    5
    « Phenomenal personal attention to the comfort of your stay »

    The front desk employees really care about your comfort and experience at this hotel in Ft Wayne, IN. We arrived late in the evening at 1015pm. Most of our party went up to the room where I had requested extra pillows for positioning. Everything was perfect. I had even called just 20 minutes before our arrival to request a hide a bed for our daughter. It was in the room as promised. The front desk night attendant, Dominique, was phenomenal. She handled all our requests and questions in an exceptional and courteous manner. She was witty, upbeat and very responsive to our requests. She genuinely cares for you as a customer and went out of her way several times to ensure we had a one of a kind stay at your hotel. Dominique's attention to detail and compassion for our exhausted parents and daughter was evident by all her efforts to "make things perfect". Also, I could not sleep that night and so I went to the lobby to read. She came over to ensure I was alright, sat with me and chatted about what I was reading and then excused herself to complete her other duties and responsibilities. Dominique then continued to check on me periodically for the next 2 hours that I was in the lobby. Employees as wonderful as Dominique come along very few times in a manager or director's career. Hang on to her, praise her and remember to thank her for all she does. She is a genuine asset to your company.

  • 4
    « Great Value!!! »

    I travel frequently for business and I believe that this is the best hotel that I have found in my travels for the value. I would highly recommend the Best Western Luxbury! Great owners and great employees. They go out of their way to make their guests comfortable. Great location - good restaurants very close. Easy on and off from hotel.

    5
    « Staff goes out of their way to help! »

    Snow was falling on the roadways and it looked like we needed to stop on our way home from a week-end trip. We registered for a hotel room (on hotels.com) but when we arrived, the desk did not have a record of our reservation! Mr. Terrance Woods was at the desk and agreed to work out a room for us even though the reservation had not come through (after we had received confirmation an hour or so earlier!) Our room was great, we got settled.....and then he worked with the .com group when that reservation FINALLY came through. A cozy room during the snow and a good breakfast before we headed on our way Monday morning.

    5
    « Great Experience »

    My husband and I decided to get away for the weekend and we are so glad we chose this place! Terrance was so helpful and friendly. I would highly recommended staying here. The rooms were clean and comfortable. Great mini vacation!

    5
    « Wonderful Stay »

    We had a great night on Super Bowl Sunday. Anthony did a very good job making us feel welcome at the Best Western. I would stay again. The large TV in the room and channel selection cover everything we want to watch.

    5
    « Overall stay »

    Great rooms! Always clean! Anthony has been awesome! He through a super bowl party for us last weekend. I have been staying here a lot and that's a first! Would be nice if there was a lounge for us to hang out at with pool tables and games! Over all very satisfied with my stay! Good breakfast! I stay here a lot. They have a pool. It's close to a few restaurants!

    5
    « Short Get Away »

    It has been remodeled and is very nice place to stay. We were welcomed at the front desk by Anthony and he went above and beyond to make sure we were satified with our stay. It was Supper Bowl Sunday and they served pizza and cookies. I would stay again. Anothony was a very upbeat person and had a great smile to great you. I would stay again. The room was excellant and clean.

    4
    « Great Stay! »

    Pleasant one night stay at Best Western in Fort Wayne -- clean room with comfortable king size bed, friendly staff who was very welcoming. Toilet seat was broken, but reported with promise of repair. Breakfast was much better than other hotels offer Biscuits & gravy, scrambled eggs, sausage links, cereals waffles etc.. good variety of items to eat.

    4
    « Oustanding staff »

    My wife and I stayed for one night on our way south to visit family. Our room was clean and comfortable, although the bathroom could use some updating. The best part of our stay was the staff. Everyone could not have been friendlier, more helpful or more professional. We both travel quite a bit for work and have stayed at a wide variety of lodgings. I have never encountered a team that was this friendly and worked so hard to make us feel valued and at home. Terrence gave us a great recommendation for dinner (Tavern at Coventry). Very impressed.

    5
    « Wonderful Stay »

    But I had a wonderful business trip in Fort Wayne. My stay at the Best Western was wonderful as always. Great staff clean hotel very comfortable and modern. I always have great business trips when I stay at the Best Western.

    5
    « Very clean, warm hotel. Anthony and Terrance were very helpful and accomodating. »

    Convenient to the Fort Wayne's beltway and only 14 miles to Huntington. Excellent breakfast with gluten free options - great coffee. Has green practices. Nice business center. Staff was very friendly and helpful.

  • 5
    « Great Stay!!! »

    My husband and I enjoyed our stay. The staff are all very friendly and helpful. Our room was very good size and clean and comfortable. The continental breakfast was great, they have a lot of choices. We will definitely be back when we are in the Fort Wayne Area.

    5
    « Road trip to as. »

    Easy access. Good prices nice room very friendly. The room was clean we are very comfortable. Loved a safe shelter to go smoke. The coffee readily available is a great comfort as we are coffee drinkers. Terrance is very helpful and professional!

    5
    « The Best Best Western »

    I've stayed at several different Best Western hotels and this is the best so far. Great spacious rooms, ful of extras like exercise room, laundry room and business room. Also several restaurants within walking distance. And great staff.

    5
    « This hotel has easy access from the interstate. »

    My experience at BW in Fort Wayne has been great. I have been staying there every time that I go through FW for the past 4 years. Dev, his wife, and Terrance have always been polite and helpful. Great to be around. The entrance has just been remodeled and looks great. The rooms are always clean and well kept. I would never be afraid to recommend this hotel to anyone when you are traveling through Fort Wayne.

    5
    « all I needed and more »

    Such courteous service especially from Terrence at the front desk. Stayed here while husband was in Lutheran Hospital and after a long day with him it was so convenient to not have an hour's drive home in bad weather. Quiet comfortable and so convenient. I would recommend this hotel to anyone staying in this area Close to restaurants grocery stores and drug stores. Everything so handy and the hospital is right across the highway. Would definitely stay again

    5
    « Very nice stay! »

    This was a very nice place to stay ! Room was perfect ! Breakfast was awesome ! The staff were very nice and polite upon checking in and checking out ! It's location is in a very good spot ! Very close to things you need . I would highly recommend it ! And I will be staying again !!'

    5
    « Great staff, great room »

    Terrance at the front desk was extremely helpful and kind. Really great host. The room was clean and exactly what I needed. I would definitely recommend this hotel to anyone in the area. I know I will be staying here again when I'm in Fort Wayne.

    5
    « Very friendly staff and perfect room! »

    First off, it was football playoff Sunday and Terrance who was working at the front desk was super friendly. He small talked with us about football and the hotel was broadcasting the game in the lobby along with offering popcorn. I thought that was really neat. As my husband and I settled in our room, we had everything we needed and the room was clean. My only concern was the thin walls and the very noisy neighbors. I'm sure if we would have been overly bothered by that, Terrance would have taken care of it. I also wanted an extra blanket for the bed and Terrance was happy to provide. We will definitely be staying here again!

    4
    « Top-notch service! »

    We were in town five nights for a funeral, and found this location to be convenient for our needs, as well as close to shopping, restaurants, and the Lutheran Medical complex. The room was clean, quiet, and spacious, but the bed was too firm for my liking, so I was glad there was a recliner for my occasional use. Breakfast consisted of eggs, meat, waffles, breads, and cereals, and in the evenings cookies and popcorn were usually available. The best part of our stay was meeting the incredible staff; all exceptionally friendly and helpful, especially the front desk host, Terrence Woods. It was nice to have such a sincere welcome and top-notch service each day.

    5
    « Super Friendly! »

    Large comfortable room. Good breakfast. The staff are SO friendly. Terrance checked on us during breakfast to make sure everything was as desired. The quality of service is better than some much more expensive hotels.

  • 3
    « Staff was great, foods served were not »

    the staff at this hotel are wonderful. The hot breakfast buffet and the fact that they advertise free snacks in the afternoon was not. We waiting forever for refills which made us late, so we didn't get to finish breakfast. The "popcorn, cookies, lemonade, and tea" was not true. They only served popcorn only and it tasted old.

    5
    « A great accommodation hotel »

    The personnel at this hotel were outstanding in every way. The manager personally attended to us every day, as well as the desk staff. We became friends with these people by the time we left. There was nothing they couldn't do for us.

    3
    « An average to very good experience »

    I stayed four nights and found the Best Western staff to be friendly and welcoming. The room itself was average as to cleanliness with some wear evident but nicely appointed. There was water damage to a shower wall that was most evident but did not deter my stay. The low flow shower head was distracting. The breakfast was most generous and well presented.

    5
    « Great spot to stay »

    Excellent choice for us. Check in was easy and accommodation made for our truck and travel trailer to be parked close to the entry way...nice as the weather was not very nice! Terrance checked us in and was extremely helpful, even pointing us in the right direction for a great meal (and cold IPA) at a local pub within easy walking distance. We will stay here again on our travels through the area.

    5
    « Very accommodating staff »

    Everything was quite nice about this hotel as a one-night stop on our journey, but what impressed us most was Nikki Kaur, front office supervisor. This has been a non-smoking hotel for several years, and when we entered our room it was clear someone had been smoking in there. We mentioned it at the desk, mostly so they wouldn't think it was us and charge us a cleaning fee, and right away Nikki apologized and not only changed our room right away, she gave us a complimentary upgrade as they had a suite available. We were very impressed with this level of customer service, as we have stayed in other hotels that have a smokey smell, and all we got was a cursory apology.

    4
    « Good place to Stay »

    Just that - comfortable, convenient locale, very good breakfast, left juice machine on at night. Lots of pillows although they were not that comfy for me. The bed was comfortable. Nice business area off lobby.

    4
    « Best Western Review »

    This stay was using points from another stay that went terribly wrong. This hotel was very clean with a very clean lobby and caring staff. We had a flawless check-in and no problems with our stay. We did not use the breakfast but it smelled wonderful.

    4
    « Very Positive Stay »

    First, desk clerk Terrance was outstanding: engaged; proactive; friendly without smothering; responsive; fast and efficient; he is dedicated to his job. I would give him 10/10. The hotel room was very comfortable and looked and smelled good. The bed and sheets were very comfortable. The pillows are a effective mix of soft and firm. However, they are a bit overstuffed for my neck. I looked for and found NO bugs. The breakfast was a notch above most breakfasts I have had at hotels. The juice machines were on at night, too! Lobby looked inviting and comfortable. Business room computers were fast.

    4
    « Best part of a lousy trip »

    The best part of my stay here was the staff. Everyone was very pleasant, and Terrance was especially helpful. Although the room I was first given a key to wasn't ready, when I went back to the desk, Terrance immediately got me another room and checked to see that it was up to snuff. He advised checking online about a recall when my car key broke (my second one broken), and I found that it was a common problem with this key. He helped me out with my luggage when I left. Couldn't ask for better attention. One thing that would improve the motel is thicker walls or better sound-proofing. I did not enjoy being awakened by the television used as an alarm clock in the adjoining room--at 4:30 A.M. Would I come back again? Absolutely.

    5
    « its my home away from home. »

    i am here more than i am at my house. i haven't found a better place to stay in ft wayne. the staff is very pleasant and niki takes care of me even when i forget reservations. like i said, this is my home away from home.

  • 5
    « Wonderful staff,Great Value »

    Staff was very friendly,ready to assist with any request. The room was clean and comfortable at a great price! It was in a great location.Close to the roads we needed. A great variety of restaurants close by from fast food to a nice sit down dinner.This was our third time here and will definitely stay here again!

    5
    « Good stay, Nice hotel, Good customer service »

    This hotel was excellent. The rooms were clean, people where helpful. The main lobby area was quite nice and trendy. The breakfast area was roomy, comfortable, and full of options including: fruits, bread, waffle maker, juice, coffee, and cereals. There was a good sized fridge and microwave in the room.

    5
    « stayed here on a business trip »

    Room was clean & comfortable, would stay again. In a very safe area with shopping & restaurants in walking distance. Staff was friendly. Breakfast area was clean and prettygood. It was an overall good experience. Not sure what else to say to make my review long enough that trip advisor will accept it as long enough. Dum de dum. Do de do. La de da. Hmmmmmm well.

    2
    « Lobby is great... everything else lacking »

    Presentation of breakfast = A+, taste = F Looks like they poured all their money into the lobby and forgot everything else. The pillows on the bed were maybe 2ft by 2ft. Like sofa cushions and very uncomfortable. The rooms need updating so badly I don't know where to start... from the bathrooms to the rock hard bed, to the wall unit A/C. TVs were new. IF you like TV and fancy lobbies, stay here. If anything else matters, go somewhere else.

    5
    « Great Location »

    Great location, close to airport (only one exit away), restaurants (Outback, Applebee's, and other local ones), movie theater, and grocery store (this Kroger store is huge). Compared to the hotel next door, this hotel is much cleaner and staff are friendlier.

    4
    « Great find! Impeccable Service. »

    Since this hotel is not as visible from the highway as others, we stopped at another first and found that all neighboring hotels were full except this one. We were so glad! From the minute we entered the building late in the evening, our host on duty "Terrance" made us feel welcome, even though he was juggling another customer plus a phone call. He handled all three efficiently and with a smile on his face. I can't count how many times during our visit he asked if there was anything we needed. He was just as energetic and helpful the next morning and seemed to really enjoy his work. (My husband even commented that he would hire this guy in a minute to work for him!) The breakfast staff was great too. The common areas are lovely and appear to be recently remodeled. The rooms have not been updated in awhile but were fine. We will be back!

    5
    « Really Nice »

    Really enjoyed our stay there. The staff was great. Terrance went out of his way to help and make sure we were having an excellent stay. The room was absolutely great. Nice furniture, all updated. Breakfast was really good, lots of choices to choose. I definitely recommend this place.

    5
    « Good Places to Stay »

    This is an excellent hotel/motel. Probably one of the best in the Best Western "fleet". You get exactly what you pay for and more. Very pet friendly which is greatly appreciated. I stay here twice a year when I travel to Canada and on my way back to California. I have never been disappointed with the service.

    5
    « I stay at the Luxbury each year when I am in Ft Wayne on business. »

    The hotel has made such massive improvements. It is quite beautiful and inviting. The breakfast room is comfortable. You can enjoy a nice breakfast while watching the news. Relaxing. I have stayed at this hotel for many years when I come to Ft Wayne and I am just amazed at how beautiful it looks. My room was comfortable and quiet. The service was wonderful. The Front Desk Staff was efficient. They had my reservation and it took only minutes to check in.

    5
    « Best place to stay »

    Wonderful facility, I believe they were newly remodel. Front desk staff is awesome (Nikki's the best). Had a little trouble with tv cable network in the beginning but that was resolved. The place is clean and the beds are very comfortable. Great hotel recommend it to all.

  • 5
    « Awesome hotel »

    Nikki is the best front desk person to deal. I have been staying at this location for almost a year now. I stay 2 nights a week for my work trip every week. The rooms are nice and very clean. They offer a variety of choices at breakfast. Great location with a lot of restaurants in the surrounding plaza. Definitely worth checking out. John H.

    4
    « Awesome service! »

    After a long drive, we landed in Fort Wayne, Indiana. We lucked out with Terrance at the counter at the BW. He did the paperwork while we gathered our luggage, gave us a great room at a great price, coupons for local restaurants, and checked in after we were settled to make sure we were alright. Unbeknownst to us, we had left one bag out by our vehicle. BW employees found it, by its location thought it was ours, and called us to let us know...we're very grateful--it would've been a terrible loss. We tried to tip Terrance--he wouldn't accept it--our satisfaction with the hotel/service was enough! TTerrance

    4
    « Comfortable and convenient »

    My room was quiet and comfortable; the hotel is fairly new and is very clean. The location is very convenient - walking distance to restaurants and shopping. The traffic pattern getting to I-69/Jefferson Blvd is a bit tricky, but it is quite close. If the rate is competitive, I would recommend this hotel to friends and family.

    5
    « What A Stay »

    From the moment we entered, our stay was perfect. The room was more than we expected, as we used our points to pay. The desk was very friendly, and the room sparkling clean. Will definitely stay again, if in the area.

 

Getting to the hotel ...

All directions
·From: The North (Lansing, MI). Take I-69 South to Exit 302 (old exit 102), turn right towards US 24. Take immediate right at Coventry Lane and take immediate right and follow Best Western Sign. Go Past Bob Evan's restaurant and follow the road to the BEST WESTERN Luxbury Inn Fort Wayne. ·From: Indianapolis International Airport. Take I-465 to I-69 North. Exit 302 (old exit 102) (US 24 Take I-465 to I-69 North. Exit 302 (old exit 102) to US 24 West/Jefferson Boulevard and turn left towards US 24 West. Turn right at Coventry Lane. Take immediate right. Follow the Best Western sign. Go Past Bob Evan's restaurant and follow the road to the BEST WESTERN Luxbury Inn Fort Wayne. ·From: Fort Wayne ...

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