BEST WESTERN Plus Executive Suites,  Albuquerque

4.5/5  - based on 766 guest reviews.
4630 Pan American Freeway NE, 87109-2201, Albuquerque, United States - See map
+1 505 830 0900 +1 505 830 4560

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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Stay at this all two-room suites hotel in Albuquerque, New Mexico located close to the Albuquerque International Airport, Old Town and the University of New Mexico. Welcome to the BEST WESTERN PLUS Executive Suites, a 100% non-smoking hotel located in the heart of Albuquerque, New Mexico. This Albuquerque hotel offers convenient access to a variety of corporate locations including FBI Headquarters, the Bureau of Indian Affairs, Kirtland Air Force Base and the Lovelace Women's Hospital. The BEST WESTERN PLUS Executive Suites offers 89 spaciously-appointed guest suites, each complete with a microwave, refrigerator, cable satellite television with HBO® and wireless high-speed Internet access. Guests will wake each morning to a complimentary full hot breakfast. Additional amenities at this New Mexico hotel include an indoor heated swimming pool and hot tub, fitness center,a full-service business center and meeting facilities. Guests staying at the BEST WESTERN PLUS Executive Suites will be close to the New Mexico State Fairgrounds, the Albuquerque Museum, the Rio Grande Zoological Park and the Sandia Peak Tramway. The hotel also offers convenient access to local events such as the Gathering of Nations and the Albuquerque International Balloon Fiesta. For superior customer service and a convenient location in the heart of Albuquerque, New Mexico, make a reservation today at the BEST WESTERN PLUS Executive Suites!

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Room 1

Guest reviews


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based on 771 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
442
Verygood
 
190
Medium
 
79
Poor
 
42
Horrible
 
18
Business Business 106
Couples Couples 202
Family Family 328
Friends getaway Friends getaway 52
Solo travel Solo travel 42
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Executive Suites,Albuquerque
  • 5
    « Awesome! »

    We stayed at this Best Western Plus during the 2016 Balloon Festival. We had to purchase our room about a month ahead. When we arrived, the manager (Yahima) was at the front desk with the desk clerk. I introduced myself and told her we came about 800 miles for the Festival and we had not been there before. She welcomed us and we had and unbelievably nice stay. I believe she made everyone welcome, especially since it was a big weekend in Albuquerque. If in the area, you can not do any better than this Best Western Plus Exe Suites

    2
    « Put In Occupied Room »

    Deserves 1 star but giving it 2 because it's clean and we were given a good dinner recommendation. The housekeeping staff are friendly and work very hard. Font desk inattentive and poor customer service. Positives: The hotel is very clean and always returned to a clean room. They have a free breakfast, very nice pool & hot tub, workout room and was given a good dinner recommendation. The gal working Sunday morning was the only helpful employee I encountered when I locked myself out of my room. Negatives: I was put into a first floor room that was occupied (luckily the guest wasn't there but still not an excuse) and the front desk gal seemed surprised and didn't even apologize (which also surprised me). Was given new key to a 2nd floor room. Trash was by TV, bathroom light left on and coffee maker was broken. This wasn't a big deal because we were all tired. The breakfast is standard continental breakfast which was fine. The TV remotes didn't work (just manually use the buttons on right side of TV and that allows you to turn power on and adjust the channels). There were teenagers hanging out and running up and down the hallway until 1 AM our last night there! At checkout gal with the glasses (no name tag) didn't say anything when I asked for a receipt and seemed like she didn't want to be there that day. Didn't even thank you for staying. This is the first hotel I have ever stayed at where the front desk won't acknowledge you and the customer had to initiate everything. There is a nice Hampton Inn that prioritizes customer service and inspects their rooms that I will be staying at next time. Not again here.

    5
    « a nice place for ABQ stay »

    the hotel was located near to I-25 for access North and South. The parking lot spacious and the hotel lobby and rooms were very well maintained. The pool was a very nice size and easily accessed. The rooms were spacious and had separate sleeping quarters from the sitting area, with two TVs

    3
    « Bathtub safety concern »

    Jacuzzi tub lacked a safety grab bar with very difficult entry/ exit. Access to the faucet impossible to reach unless your actually in the tub. Very high step in and exit area , surrounded by glass door wall on to a tile floor with wet feet , not the best of arrangements. Website photos of the room should be viewed prior to making reservations.

    1
    « Poor Customer Service »

    Both nights we stayed we had to ask for towels for the pool area and the fitness area. When we asked for towels the staff acted like it was to much to ask for. The first morning we went down to get coffee but the pots were empty and when we informed staff they were empty we were told we will get to them. When I checked out I took my room keys back to the front desk and she stated, "what are these for" I said the were the room keys she just stated OK. We were never greeted with how are you doing, welcome to Best Western, I hope you enjoyed your stay or I hope you come back. Very Very poor customer service. I will not stay at this BestWestern again.

    4
    « Very good »

    I stayed with my family for pleasure. The hotel is comfortable and clean. People very kind, I recommend this hotel, it is close to the hwy and there are super markets and stores around. The breakfast is average, but the lady in charge is very nice.

    5
    « Best Hotel in Albuquerque »

    This is my favorite lodging in Albuquerque NM. The suites are clean and spacious. The office staff is friendly and efficient. The lobby area is well-lighted and clean. I do not generally use the pool and I do not usually eat breakfast in the Hotel.

    3
    « Noisey »

    Traffic noise from I-25 all night. No night light or exhaust fan in bathroom. Beds older ,not comfortable. Doors sticking. Main reason for staying was "NO PETS" ! We hate staying in "Dog Kennel" hotels.

    5
    « Great place to stay while exploring the city. »

    Enjoyed centrally located to interests to explore the city and area. Rooms fresh and clean, the breakfast was very good and staff seems helpful and friendly. While close to downtown, very quiet and was easy to access.

    4
    « I'll stay again. »

    Nice updated facility. Hot oatmeal was a nice addition to the tasty eggs, meat and waffles. Standard 2 room suite was very spacious and comfortable. Unfortunately, could hear continuous footsteps and movement from room above.

  • 2
    « Not very good at following through »

    We stayed at this hotel late in September. Getting there is a convoluted route from the highway, and especially late at night and very road-weary. Have your Google Maps ready before you exit the highway. The room was fine, although the hide-a-bed was a terrible excuse for sleeping space. My teenage son said he would have preferred to sleep on the floor. The real problem arose when we discovered that we'd left our pillows behind. Being already an hour up the road, I called the hotel. They readily agreed to ship them to me. Problem solved. Having not received the package in 2 weeks, I called them back. Yes, they assured me, they'd been shipped and they confirmed the address. The front desk staff said that they had been shipped via FedEx (but had no tracking number), and that they'd look into it and call me back. I called FedEx, which had no record of a package being in the system with our address on it. A week later, I called the hotel again. Yes, of course the package had shipped, but they didn't know by what service. I asked to speak to the manager, who was out, but they'd have her call back. No thanks, I said. I've been promised a callback before and never received one. I'll call back later, I said. Last week, I contacted the hotel again, and spoke to the manager. She asked me to describe my pillows. Goose down pillows, expensive, white cotton sateen pillowcases. She said that she couldn't confirm that they'd shipped the package, because they send out so many. By what carrier, I asked. She said FedEx, and then USPS, and then FedEx again. So many packages they send, she said. So many pillows left behind. And besides, she said, the hotel isn't responsible for lost items. Believe me, I understand this. I've spent part of my working life living in hotels. However, once you tell me - you promise me - that you've done something, just follow through on it. At that point, yes, you're responsible for doing the thing that you'd said you'd do. If you don't have a tracking number, then I'm thinking that you didn't ship them. If you didn't ship them, hey - just tell me that. Don't lie to me. Don't dissemble. Don't make excuses. (So. Many. Packages.) I have friends in ABQ; they could have picked them up and we could have avoided this nastiness. But, no - I was made promises. If you stay at this hotel, do a double-check; don't leave anything behind. Because they aren't very good at following through on promises.

    3
    « Pan »

    The room was ok but the air conditioner was noisy and the lights from the parking lot were shinning into the room even with curtains. The staff was nice and friendly and recommended a good place to eat. This was an old hotel and unfortunately had a smell to it. The cookies were good.

    2
    « Wouldn't stay again »

    Room was clean enough but very outdated. We were told there was a restaurant adjacent to the hotel but it is a few minute walk through an industrial looking area. The restaurant was the main reason we picked that location so that was a disappointment. My husband was not able to make the walk.

    5
    « Trips »

    When I first got this reward with you guys wanted to be a good customers and building up my points for a week free room so I can take my family for a vacation The only time we spend the night at best western is when my boys have team roping with the rodoes and my husband too. we also travel around with the horses too.

    5
    « Great stay for the pay »

    Clean, comfortable and the staff is outstanding. Decent location. I have stayed in many hotels in the Albuquerque area. I will stay here from now on. it is near plenty of food and shopping. out of the way enough that it's not a crazy busy area

    5
    « Day at the Dentist »

    The room was nice and clean. No problems with it. The breakfast was very good. The building was very clean. The acess is terrible due to the highway. The elevator was not working the day we were there, that presented no problem. The lady at the front desk was very helpful.

    4
    « Balloon fest »

    Spent 3 days during the balloons fest, liked that they opened breakfast early!! That was appreciated. Thought the price was quite high, but realize it was high for the balloon fest. The hotel and rooms were clean and it has the best configuration of the suite of any hotel we stayed and we always request a suite in hotel we stay at. Were able to see the balloons one morning from the room. Breakfast was good.

    3
    « Not impressed »

    I got this room as part of a Hotwire deal where you don't know which hotel it is until after you make the reservation. I would have never picked a Best Western. The room was OK. It's not a newer hotel and it shows. It has prison style windows to the interior hallway. There's a street behind the hotel that was noisy with losers revving their engines as they race by. The mattresses are very cheap economy style and not very comfortable. The pillows are tiny 1 x 1 and very thick and not comfortable. The only things that were nice were the indoor pool and the free hot breakfast. But the pool was cold and the hot tub was filthy with a brownish tint to the water.

    4
    « Very good except for traffic noise from I-25 »

    Plus Rate during balloon fiesta was affordable (but made reservations 10 months before arrival) Oversized suite with 2 queens and a large living area Friendly front desk staff Spotless clean Conference room (more space, quieter) served as additional breakfast room Minus Constant and heavy traffic noise from I-25, although I slept with earplugs I could hardly sleep. Cramped breakfast area. Hard to move around. Narrow parking lots (at least for the Chevy Tahoe we rented) Overheated elevator and hallways Overall impression: very good. What I disliked is just my opinion and may not be representative. Layout and cleanliness of rooms and public areas was great. I would consider staying there again, if windows would be SUPER sound proof.

    3
    « best western negative, not plus »

    Hard to get to. Even when one knows the exit. Office staff are terrible and have little to no idea of what they are doing and have no idea where local restaurants are. Followed the directions and ended up in a blind alley.

  • 5
    « great stay »

    our vehicle broke down outside of Albuquerque and the staff at this hotel made our stay very pleasant. Hotel is clean and quiet for being next to the Interstate. We were very happy with the knowledge of the staff for sending us to local restaurants and things to do while we waited for our vehicle to be repaired.

    5
    « Great stay »

    Hotel was a little hard to reach during rush hour traffic, but once you know it's location it becomes easier. Overall, traffic in the area is bad. Staff was great, had a little problems with room keys dropping out of the system, but that was easily fixed.

    5
    « Good »

    Our stay was very comfortable and the clean environment. My daughter and grandson enjoyed the hot tub. The pool was get cleaned and the pool was cold. The entrance to the hotel was confusing, and dangerous, when you getting off/on to I-25, in Albuquerque,NM.

    4
    « Business trip »

    I have spent a total of five weeks here over four trips. They have very comfortable rooms, free breakfast, indoor pool and Jacuzzi. Great service. Highly recommend for business or pleasure. Easy to get to. Not far from the airport.

    3
    « 1 night stay »

    My wife and I stayed here for one night and don't really have any complaints. The room was comfortable and clean. The indoor pool is a nice touch like always. My biggest observation is that compared to many other Best Western hotels this one was on the lower end as far as the wow factor. Our stay was nice and we have no complaints but this particular best western just feels like an older location. The rooms feels outdated and "older", for lack of better terms. My wife and I have stayed in many Best Western hotels all over the country and we've never really been disappointed, we really enjoy Best Western. However, this particular location feels more like a Super 8 or a Motel 6. Nothing wrong with that but I figured people might want to know. Other than that we had a great stay and we'd definitely stay again.

    4
    « Hotel for Balloon Fiesta »

    Hotel was clean and the rooms were spacious and perfect for the Balloon Fiesta. The rate was very competitive for the time of year. The breakfast was good with a variety of foods and drinks. They were open to accommodate the guests who were traveling to view the early morning balloons rising. Could do without shower stall in the bedroom.

    3
    « Best Western »

    This Best Western was little disappointing. Best Western is usually our choice of hotels but sadly we will not stay at this one again. The king suite was just not as nice as nice other ones we have stayed in.

    5
    « Great stay »

    Hotel was easy to find close to freeway, easy on and off. Clean rooms and great staff. Very nice stay after we got there we were wishing we had planned to stay longer, maybe next time.Breatfast was good very clean faculties.

    4
    « Good value BW Plus hotel »

    The hotel is close to all ALB hot spots including Sandia tramway, balloon park, golf courses etc. The rooms are large with separate lounge area with sofa,fridge and flat screen TV. Beds were comfortable and the room spotless. The hotel is close to the freeway but noise is no an issue. Breakfast was also really nice. We will return.

    4
    « Smoking at the front door »

    I stayed @ the Albuquerque Best western and the guest smoked @ the front door and you had to walk through them to get into the Hotel.....Lots of second hand smoke......smell was bad....It would be better if the guest that did not smoke did not have to run the gambit to get back into the hotel....Maybe some place not by any door into the Hotel

  • 5
    « A Room with a View of Hot Air Balloons! »

    Location, location, location...we were in town for the Balloon Festival. Our room was spacious and immaculate. The indoor pool and hot tub were a bonus. We love the value added breakfast that is standard with Best Western stays. Consistent quality you can count on every time!

    5
    « BW Plus in Albuquerque »

    The rooms are very nice and clean. The toilet and shower are in their own room and the vanity is in the pass-through between the bedroom and living room. There are TVs in the front part and in the bedroom. The high speed internet was dependable.

    5
    « Excellent service »

    This hotel staff went out of their way to ensure we were provided with a king sized bed. They provided us with a suite because it had a king sized bed, at no extra cost. The breakfast at this location was outstanding. Almost all best westerns have a good breakfast. We changed hotel chains from La Quenta to best western because we were tired of breakfast cereals and waffles at La Quenta to a real breakfast at best western.

    5
    « Always Stay Here in Albuquerque »

    We always know to expect quality - could write a lot more to reach 200 words but have communicated enough in this entire review. We love this place - great location too. Lots of excellent restaurants close to this Motel.

    5
    « Albuquerque Balloon Fiesta Experience »

    Value for cost was excellent , room was in good condition, breakfast was good, staff was very helpful and friendly, and location was convenient for the Albuquerque Balloon Fiesta in addition to being centrally located for other points of interest in Albuquerque

    5
    « Close to everything »

    Went to Albuquerque for the balloon festival. Hotels just off I25 freeway, just about in the heart of the city. just north of old town just south of balloon park. Took day trips north on I25 to Santa Fe and south to Carlsbad. Also close to the Sandia Tram

    3
    « Standard Best Western »

    Friendly staff. Clean hotel. Handy access to major highways. Difficult to find the access to the hotel using the address in gps. It's down behind a gas station. Only complaint was that the breakfast pastries were not fresh any of the three mornings we had breakfast.

    4
    « Love the 2 rooms. »

    I love having a separate living area from the bedroom. After traveling several days it helps to be able to let someone sleep while the other one does something else. The bed wasn't as comfortable as I'd like, seemed like it was getting old. Breakfast is on par with other hotels.

    4
    « Good Place To Stay »

    Very nice facility with a friendly staff and good location. Not sure why all of the suites do not have coffee tables - which would be a welcome edition. It is nice to have a place to go to watch TV while it's nap time for someone else.

    4
    « convenient location »

    Location very convenient to balloon museum and fiesta area and easy access to Old Town and tram to top of Sandia Peak. Location at expressway but very quiet, and location makes it easy to take side trips to Sante Fe and anywhere since it's next to expressway. General breakfast fare but hot options included real scrambled eggs. Nice enclosed pool and hot tub. Cookies in the afternoon.

  • 2
    « Very dissapointing »

    Sub standard service, insufficient bath linen although requested additional. Phone did not work in room, had to use the front desk telephone to make outside calls. . Water temperature unstable in shower. Very small room for family of 5

    4
    « Nice hotel--would stay again »

    The staff is knowledgeable, friendly, rooms were quiet and clean. Indoor pool and Jacuzzi were clean but busy. Breakfast was hot. Will stay here again. The only downside is the hotel can be hard to find. It is on an access road to an access road, and not well marked. We missed it the first time and had to circle several blocks to get back to it. It was a good value for the price.Plenty of parking.

    5
    « Wonderful place to stay. »

    Great place to stay. The room has plenty of lamps for excellent lighting. The bed is very comfirtable along with good bedding. I have already booked another stay for the end of October. This hotel is close to several restaurants. Only improvement would be wider parking spaces.

    5
    « Better than expected »

    Great easy check-in, friendly staff, water available, coffee and cookies. As we approached room corridor seemed a little strange with windows facing inwards but you can draw the blinds on these. They also have external windows! Large suite everything we need . Excellent bed. All very clean. Two TVs. Laundry facilities were welcome. We had everything washed and dry in a short time. Real bonus was Nexus bar and restaurant two minutes at the back. So lovely not to have to go far to get a beer and great food. Great nights sleep. Very good breakfast in comfortable seating area.

    5
    « Excellent stay clean comfortable »

    Staff outstanding, friendly, courteous. Rooms clean, clean and comfortable. It's right off the interstate, yummy breakfast, complimentary bag for being a reward member, close to some restaurants. I would recommended this for couples and or family.

    4
    « Great Service »

    We were in Albuquerque in June and Meressa was very helpful in making our stay comfortable and easy. She was also very helpful in helping me find places around town where I could feel at home after being away from New Mexico for so long. Thanks Meressa!

    5
    « Best Western Plus Executive Suites »

    A very clean hotel with huge rooms. Also not expensive for the size of the rooms. This hotel is another example of how far this brand has come lately. What was once a lower tier brand is now high on my list of places to stay.

    4
    « Good value »

    Hotel was great location for us with easy access back to highway. Not elaborate or cooked to order breakfast but very satisfying options. Our room seemed to have just been remodeled and very clean. Because of this experience we continued on our Route 66 trip east with other Best Western hotels.

    5
    « Great place to stay »

    Very quite and comfortable, easy to get too, very friendly staff, would stay here again when I am in town, the rooms were very clean and comfortable, great restaurant next door, felt safe parking motorcycles there

    3
    « Decent location, but due for a remodel »

    I've been traveling in the SW for a week and a half with my elderly parents and have stayed in several BW hotels along the way in the 4 Corners states. Many are newer or have recently been renovated, and frankly, this one is really due for an update. It's clean, but feels a bit "worn/dated". The staff is friendly and efficient, and responded to my request for a shower seat for my 86 year old dad who has mobility problems. They told me that those seats are reserved for the "handicapped" rooms (there wasn't one of this available when we checked in because they were booked solid) but housekeeping did bring one for us on the second day of our stay (after I called with a second request), when one became available. Also, when I called to reserve the room, I reserved for 3 persons, and the available option was a suite with a king bed and a fold out couch. The fold out was neither very comfortable, nor was it made up for me. Sheets were provided in a drawer for me to make the bed myself, but no extra pillows or blankets were provided in the room. Even on the second night, when it was clear to housekeeping that the fold-out had been used the night before, I was simply provided with another clean sheet set in a bag that was left on the couch--no blanket, no pillows. Really people?? If I need a hotel in ABQ again, I'll most likely pay a little more and stay in or near Old Town.

  • 2
    « I wish I would've stayed somewhere else »

    The staff were very friendly. Was nice to have a separate room for my son. Other than that the hotel seems old, musty, and ill decorated. The rooms are small. I couldn't wait to get home. The breakfast was crowded. And the main disappointment was when I called ahead and asked about the pool temperature, and was told it was heated, as my 4 year old son will not swim in cold water. The pool size was OK but it was very cold, definately not heated! So my son wouldn't swim in it. Also, I'm surprised there is no mat outside the pool door where there is slippery tiling. I will never stay here again. I wish I would've paid $10 more and stayed at the Drury Inn.

    5
    « Very enjoyable stay »

    This hotel is well maintained and easy to access. Our room was very clean and comfortable, the beds were very comfortable, the WiFi was very good and every staff member we encountered was very friendly, courteous and helpful. We would definitely stay at this Best Western again and recommend it to anyone traveling in Albuquerque who wishes to stay in the northwest part of the city.

    5
    « Yahima Hernandez is an excellent manager . »

    Ms Hernandez and the staff were professional, friendly and hard working. The room was spacious, comfortable and met our needs for a week long stay. The room and hallway was cleaned and vacuumed daily.

    4
    « Nice hotel »

    We arrived late at night ...great room .. Nice how there was door separating the living area from bedroom. Tv in both area ..bed very comfortable ... Nice bath area ... Only complaint water not hot in shower, we addressed it... Breakfast good

    4
    « Nice place »

    Nice place to stay, comfortable beds, plenty of plug-ins for electronics. Very quiet. Not enough ice machines. There wasn't one on our floor. Breakfast was good. Customer service was good. Would recommend this hotel. We will stay here again if we ever pass through

    5
    « Great place to stay in Albuquerque »

    Nice clean well appointed rooms. The people at the front desk were very polite and helpful. There is not a restaurant on site but the lady at the front desk referred us to the Nexus Bar and Grill which is a two minute walk. Excellent food and prices. When I go through Albuquerque this is where I will be staying.

    5
    « Hotel »

    It was awesome staying at this hotel. I enjoyed the room and the breakfast. There was only one issue but it was only the first night, a car alarm went off every 2 hours. I let the front desk know. I was able to use the computer to print my boarding pass with help.

    5
    « Nice quiet place off the I-25 »

    Really liked our room. It was spacious, quiet and well lit, the bed was comfortable, and the a/c worked well. There's a nice indoor pool, spa and sauna, complimentary hot breakfast, guest laundry, business center, reasonable order-in room service for lunch and dinner, and a fitness center. The motel is also convenient to shops and restaurants. The staff was very friendly.

    5
    « Best Western »

    I am a wild land fire fighter I stay at hotels at least 4 to 6 months out of the year. I have grown to know how hotels function and what their capabilities are. I also have grown to know the high end and low end of what hotels have to offer. I feel that this Best Western is very presentable and I like the little things. The cookies and water bring a smile to my face. The cleanliness of the rooms is hit and miss one of my first stays I found what appeared to be jelly on the bathroom door and bathroom door handle it was very disappointing. Since then I have stayed several time have found the rooms pretty clean. I would recommend them to look at the base boards in the bathrooms especially. Wipe the microwave door and handle. I like the well lit parking lot and the way it sets next to the neighboring storage company it creates a safe environment. I feel very safe there and that is what keeps bringing me back. The breakfast is good I wish they would serve bacon more often the greasy sausage messes with my stomach as it did with some of my colleagues. The staff is always friendly and happy to see me.

    5
    « Albuquerque visit »

    We have stayed in several Best Western hotels and this one was the best. We stayed here for the holiday weekend. Upon our arrival we were welcomed by the manager!!! The rooms are huge and very clean. The receptionists were very friendly, they recommended us things to do while in Albuquerque. The breakfast area was very busy on Sunday morning, but they opened another room across from it so we could all seat together. We really enjoyed our trip and we are already planning to stay in this hotel during our next visit to Albuquerque.

  • 5
    « No real issues »

    I stayed on tuesday of this week and it wasn't really under construction more like just being painted out front and it didn't stop customers from entering. You couldn't smell paint indoors. I enjoyed my room with a living room feature.

    5
    « Best Hotel in Albuquerque! »

    The rooms were really clean and comfortable. Everybody was very friendly. We had a nice time. We enjoyed the breakfast, best complimentary breakfast ever. I have stayed at other Best Western but this one is by far the best.

    5
    « Very nice stay »

    The rooms are very big, they have microwaves and refrigerators. The are really comfortable. Everything was very clean. We really enjoyed the complimentary Breakfast. All the employees were really friendly. We will stay here every time we come to Albuquerque.

    5
    « Best hotel in town. »

    I have stayed here several time. The staff is always very pleasant, professional and helpful. The rooms have always been clean and everything is always working and in order. I love, love love this place.

    5
    « Great visit »

    Enjoyable stay, friendly staff. My entire family enjoyed the rooms, pool and breakfast. I would definitely stay at this Best Western again if I travel through New Mexico. I would recommend this hotel to anyone traveling with children.

    5
    « Awesome stay »

    Staying in Best western hotel is always a great pleasure. The hotel has a lot of amenities to make your stay an awesome stay. The only problem the hotel has to my family is, the pool. The pool needs to stay open 24 hrs.

    5
    « The Best of the Best »

    I regularly stay in Best Western hotels. This is the best one of dozens I've stayed in over the years. Therefore, I highly recommend it. If I ever go to Alburquerque again, I will definitely stay here again.

    5
    « Personal »

    I find this Best Western Hotel to be one of the premiere establishments of the Best Western Hotels and Resorts conglomerate. The staff are always friendly, courteous and professional during one's stay here. Although my wife and I did not utilize the pool and/of the workout room this trip,we have in the past and found them to be first-rate.The hotel is located in an enviable location as it is convenient to everything that Albuquerque has to offer.The price is reasonable and the amenities appealing. As an aside, the hotel is family friendly. I hardily recommend this establishment for visitors and/ or locals.

    4
    « Very good hotel »

    This Best Western is a cut above most typical chain hotels. The public areas are very nice and they serve a plentiful breakfast. Our room was spacious and very well furnished with a King bed and also a separate living room. This is a great hotel deal with a very reasonable price.

    5
    « Excellent »

    We would definitely stay again. Clean room, excellent beds and spacious rooms for family. It had a full size refrigerator with stove. It was perfect for our family of five. We will definitely stay here again on our next visit.

  • 5
    « Awesome »

    Like the new look of hotel. Easy to get to from and to places. Like the clean rooms as well as pool and hot tub. Awesome staff and overall great stay. Always stay at this hotel when or where ever we travel

    3
    « Just ok »

    The room was nice, very clean. Breakfast was just ok. Not many choices. The swimming pool would have been nice, but kids were in there screaming at the top of their lungs and we left. At night you could hear cars with loud mufflers racing, it was hard to sleep. Hotel was fine, it was just parents that couldn't control their kids and people racing in the middle of the night.

    4
    « Best Western Suites in Albuquerque »

    Overall it was worthy of the price, but the breakfast bar was too long of waiting. They could rearrange the whole breakfast serving lines. And it took too long to cook the scramble eggs and sausage. Other than that everything was good, The space of bedroom is very good.

    5
    « Mr. Customer »

    Upon arrived were greeted by friendly staff, we had reservations made prior, rooms were clean and areas, use pool to cool off GK on 4 hr trip, though too much chlorine in pool/hot-tub grand-kids enjoyed, breakfast was awesome both mornings on our stay. I would highly recommend to other guest traveling thru.

    1
    « Worst Best Western Ever »

    The hotel is supposed to be an executive plus. The rooms smell like smoke, one of the TVs is always broken (bedroom or living area), bathroom wasn't clean, equipment broken in the fitness room, breakfast area filthy even when half full, staff spend more time talking to each other in the storage area so they don't have to deal with customers. Never again will I stay at this location.

    5
    « Great Albuquerque stay »

    We have using Best Western Plus motels during our road trip and have enjoyed our stays. This Albuquerque BW was great... Free upgrade to suite room, clean, comfortable and quiet... Breakfast was excellent

    5
    « A Taste of Albuquerque »

    Having stayed at this location many times in the past, I feel comfortable there and they have updated the rooms considerably. Wonderful breakfast and like the separate living area. Newer beds, but the kings need sheets that will fit better. The check in person was very accommodating and tried to get my room preference, which we did move after one night to the room requested. Will stay again and can recommend.

    4
    « large room »

    large room, not a large price, great breakfast( waffles, eggs, saugage) , nice pool and hot tub ( with early morning hours) . good WiFi. two tvs, two rooms. friendly staff getting into parking lot, a bit tricky.

    5
    « Enjoy »

    Enjoyed all of my stays , I drive all day and really my rest for the next day . I can order my dinner with all the menus from up front office and have it delived to my room with out ever leaving the comfort of my room .

    5
    « A great relief »

    During a long road trip it was great to have such a accommodating hotel. The staff was very nice. I had called several other hotels got hung up on twice for asking what the rate was. This hotel gave me a friendly response great rate and got my business.

  • 5
    « Weekend getaway »

    Great rooms, very clean and spacious. My favorite place to stay for personal or business. Very friendly, helpful staff. Good breakfast also. Convienent location, close to balloon fiesta park, shopping and Cliffs Amusement park.

    4
    « Good Hotels »

    Excellent accommodations, we used indoor pool and had to ourselves.. morning breakfast was good for a hotel freebie..the person working buffet was helpful and very friendly.. I would recommend this hotel because staff was very, very friendly and attentive..

    5
    « good job best western :) »

    Good customrr service skills and workers looking professional. ..I wish there was more then a 5 cause u guys did awesome :) and the I will be coming back to stay with you guys again... Thank you for your hospitality :)

    5
    « Convenience »

    If looking to travel further east, I would highly recommend this hotel just north of downtown. We were able to stay out of the morning rush hour traffic. It is also located within walking distance to a restaurant & brewery & short drive to other restaurants & shopping.

    5
    « Perfect Room »

    We loved our stay. The suite was perfect for my family. The living area was separated from the bedroom so one of us could stay up late reading. The next morning one of us got up early without disturbing the late sleepers. We enjoyed relaxing in the pool and hot tub before retiring and had a great breakfast the next morning. The room was very clean and the staff friendly and helpful. I heartily recommend it.

    3
    « Convenient, but seriously needs remodeling »

    Ok level of amenities for this range of hotel, but internet was intermittent, furnishings need updating, road access is difficult. It is challenging to figure out how to enter parking lot off the highway, even with Waze app. The room is clean, and it seems to be a good place for families. There's a pool (I think), and continental breakfast is included. Get up early if you want to use their breakfast.

    5
    « Good stop for on the road »

    Friendly staff & clean room -- Always a plus. Hotel is located just off the interstate and easy to find. It is near many local restaurants in the area. It is a good place to stop on a long trip along I-40.

    1
    « Top Notch »

    I loved our room! It was actually two rooms, the bedroom was separated from the living area where one could stay up late reading without bothering the others in our party. In the morning one of us got up early to read and did not wake the others. It was perfect! The rooms were very clean, the personnel were friendly and helpful. We relaxed in the pool and hot tub before retiring for the night. I highly recommend it.

    4
    « Very Good Accommodation »

    This Best Western Hotel, while somewhat difficult to find the entry to the parking lot, was clean and the employees were friendly and helpful. The room was well furnished and the bed was comfortable. It is also located close to the interstate.

    5
    « Gem of a Best Western »

    Best Western traditionally have high standards, but this property is above and beyond. Plenty parking, convenient location to I-25. Service was excellent throughout. Room large and clean. Nice sized bathroom (accessible). Bed in bedroom and pullout both comfortable. We all slept good. Nice indoor pool and spa, as well as fitness center. Breakfast area very nice with tasty hot breakfast options, like waffles, hot oatmeal, etc. great option if you are in Albuquerque.

  • 2
    « Terrible beds, Nice service »

    I live 1 hour from the Mexican border in Arizona and Albequrqe is 10 tmes more dangerous. Crime is over the top. All over the city property crime is sky rocketing. I parked in front of the hotel front door and my car was unmolested. The Best Western was average for a cheap hotel, but the rooms were 2 room suites, 2 t.v.'s, microwave and fridge. The beds were excellent and brand new in 1972. Sitting on the edge of the bed was like your grandma's couch. I stayed 3 nights and was hurting and sore every morning. If you must stay here, sleep on the floor. The employee's were very pleasant and all of them spoke English.

    4
    « Visiting Sandia Peak »

    Clean and reasonable pricing. The pool and hot tub were large and nice. Hotel was clean and beds were comfortable. The Nexus Restaurant is a quick drive or short walk for a nice dinner. It was easy to get to the Sandia Peak from this location.

    5
    « Best stay ever »

    ***** 5 stars! great hotel and staff!!! The value was great, pool and hot tub very big and great environment! would highly recommend it was so good we stayed on the way back from our vacation! room was large with couch with hid a bed, perfect for large families!!

    5
    « Best Western is the Way to go!!! »

    Was a great place to stay. Rooms were clean and comfortable. Got a full breakfast with eggs, a meat included, oatmeal and you could make your own Belgian waffles. Had other items to choose from also. The people were really pleasant that worked there and helped you with whatever your needs may have been.

    5
    « Hotel was great »

    Hotel was very clean and everything was affordable. Our front desk clerk (Kayla) was very helpful. The breakfast was good, bed was very comfortable. Rooms are very spacious. They gave us suggestions on where to eat and the place they recommended was great.

    4
    « Decent »

    Everything was good.... .Other than an employee going into our room when no one was there....We were only gone for an hour..... The front desk apologized. Don't know why he couldn't wait till we got back......

    5
    « Excellent »

    GREAT value for excellent Hotel with very clean rooms, with suites. The hot daily breakfast is always wonderful & DELICIOUS!!! There are many great choices!! All rooms are Suites with large frig's, microwaves & & coffee makers. There is 24hr hot coffee, tea, Hot chocolate as well as Ice water! This hotel definitely gives you your money's worth! It's such a comfortable place to stay & relax!

    5
    « Great place to stay »

    I highly recommend this Best Western as it has wonderful rooms (quiet, clean, comfy), helpful staff, great breakfast. The pool was a little too cool for my family's liking though. It is also close to all sites, especially Sandia Peak Tram which I highly recommend

    5
    « A very comfortable stay! »

    We decided to stay here on our vacation for a night and we were not disappointed by the standards all Best Westerns seem to have. This hotel is centrally located just north of the junction of interstate 40 and Interstate 25. We were so comfortable we stayed there again on our way back! The rooms were clean, and well kept. The beds were comfortable and our room had a microwave and a good sized refrigerator. We did not use the pool, but it appeared clean and well tended. The breakfast room was also clean and well kept- I will be honest, I always hate the breakfast rooms because it's always full of grumpy people early in the morning, but they had lots of tables to sit at and another section of room they open up to breakfast. The room was quiet of freeway noise, considering it was right next to I25. There was also ample parking. I think the only downside is there was one elevator, and it always seemed like everyone wanted to use it at once. I'm fairly certain if my husband hadn't gotten up on our final morning and turned off the TV, we might still be sitting in Albuquerque's Best Western Plus Executive Suites watching TV.

    5
    « Wonderful stay »

    This was the cleanest hotel I have ever stayed in! The rooms were fresh, beds comfortable, excellent pool and hot tub. Hotel staff was extremely helpful with a person in our family that is disabled. I would give them a 5+++ rating if I could.

  • 5
    « Happy customer. »

    This was my 3rd bestwestern of my vacation. Great customer service, clean room and yummy breakfast. Freeway access a little confusing but I would stay here again. Price was reasonable for all the amenities.

    4
    « Our Albuquerque stay »

    This was a very nice hotel. We had a suite. This was day one of our vacation. It was really nice to have the extra space to move around in. The beds were not too bad. We were able to rest fairly well.

    3
    « decent stay »

    didn't like the old towels, noisy air, and small pillows; overall clean and nice people; had to have cards re-set several times over the course of 5 days - very annoying; not the perfect vacation stay, but clean and friendly and economical

    3
    « It worked for our family of 4 with 2 teens »

    We stayed in Albuquerque as a stop on a long road trip. The check in process was a bit frustrating and slow because she sent us to the wrong room. Just a little mistake, but we had been driving all day and were tired. The room was very large and clean. It had 2 queen beds and a separate room with a couch that made into a bed. That was nice because everyone could spread out a bit. The location is nice because it is near the intersection of 25 and 40 but because it is right on the highway, there is some highway noise. The breakfast had lots of choices. The coffee was not very good. All and all, for the price, its a good place to stay.

    5
    « Best Western Ever »

    I've stayed at a lot of hotels, mostly Best Westerns. This hotel was priced right. The breakfast was the best I've ever had. And the employees were so friendly. I would come back again and again! The location was right off of I-25 and also very accessible to I-40.

    4
    « Albuquerque »

    Albuquerque was a great stay on our trip from Phoenix to Denver. The room was clean, spacious with nice appointments. Breakfast was good and the staff was very attentive and helpfull. They even us helped us with booking the next hotel for second nitghts stay in Denver.

    4
    « large, clean rooms »

    Stayed here with my family of 5. We were very comfortable in the executive suite. Lots of road noise though, so maybe request a room not on the highway side. The breakfast choices were good. The room seemed very packed, but then we noticed a larger room across the lobby so it worked out well. If you need a receipt, ask for it to be printed because it does not come through on email.

    5
    « Clean, Comfortable, Full Breakfast »

    We were totally comfortable staying there. It is conveniently located to the highway and stores. They served a full breakfast (eggs, sausage, yogurt, waffles, juice, bagels, pastries, coffee, tea, hot chocolate). Ice water is also served in the lobby. Large indoor pool and spa area. I would definitely stay there again!

    5
    « Easy »

    While traveling and going to Texas stopped late to find a room. Sign said three mile and since I wanted an early start thought I would stay in Historic District. Easy to get to and the staff was pleasant and asked if I had any discounts such as AARP or ? My room was nice and clean. Got an early start after a good sleep. Will stay there again.

    5
    « Excellent value »

    Excellent value to visit Albuquerque. The swimming pool and hot tub were great for the kids. We had enough room for a family of 5. The breakfast was good. The location of the hotel was very convenient.

  • 5
    « Relaxing visit »

    This motel was a wonderful place to relax. We had driven ten hours and needed to recoup and this met our needs. From the minute we checked in and Kayla, the front desk clerk, checked us in and gave us information about food delivery companies to when we stepped into our suite, everything helped us feel welcome. Excellent room and satisfying breakfast topped off our experience. We definitely enjoyed our stay!

    5
    « Impressive! »

    Best Western has entered the major leagues with the Plus Executive Suites in Albuquerque. Spacious room and comfortable beds making it a very pleasurable stay. Also, the room rate was very reasonable. My only complaint was the WiFi was slow.

    4
    « Beautiful property, great front desk staff »

    My suite was lovely and immaculately clean. The lobby is gorgeous. The pool is nice. The breakfast wasn't bad though I'd still rather have $10 off the room than the breakfast. My issue with the property is the noisy guests after 11pm and kids running in the hallways! The parking lot is not secure and two vehicles were broken into and robbed during my stay.

    5
    « Good suite hotel conveniently located. »

    Nice suite of rooms with comfortable king bed. Nice and spacious for a multi-day visit with more than usual in-room time. Plus: tv, desk & chair, sofa and small fridge/microwave in living area. Minus: no tables No coffee table, no end tables. A little awkward to balance drinks or snacks in front of tv with no table. Bedroom has nice bedside table sand lamps plus another TV. Chest with luggage shelf plus extra luggage racks (2!) in closet Iron, ironing board, hair dryer all furnished. Very clean and comfortable for extended stay. Indoor pool, free parking, and free wifi are pluses. Breakfast (included) includes a nice array of eggs, bread, muffins, waffles, oatmeal, yogurt and fresh fruit. Good location at an I-25 exit north of downtown but not too far from anywhere in city.

    5
    « Great Service, Convenient Location, Very Clean »

    Prompt and friendly service. Room was immaculate. When we found our refrigerator non-functional at night, it was quickly replaced by a friendly maintenance man. Our only not quite up to snuff experience: morning baked goods were stale-tasting every day, and staying for 6 nights, we'd have liked a little variety in our hot protein dish, not scrambled eggs and sausage (once bacon) every morning. Otherwise the breakfast and coffee were good and plentiful

    4
    « Nice updated rooms! »

    Great place for families, the kids love the indoor pool...the rooms are large and spacious with comfortable beds, they have updated microwaves and refrigerators. Close to interstate and restaurants. Great breakfast.

    4
    « Good value »

    Considering everything this was a good value. The location is ideal for those traveling I25 and not bad for those traveling I40. We originally stopped at the location on Rio Grande but they didn't have any suites, so we then went to the location off I25 at Montgomery.

    4
    « Good place but maintenance is behind. »

    Room was nice suite with separate room for desk and couch. Good for a couple if one wants to sleep while the other gets up or stays up. Each room had a separate TV. AC top cover fell off when I tried to set temp. A noisy ventilation system ran all night. The bathroom had a VERY noisy fan. The fancy flex height shower arrangement squirted water out the side of its flex joint, a spray that sometimes went over the top of the shower curtain and onto the floor. Nice table for Internet work. Their breakfast bar had good food with sausage, eggs, cereal, etc. While we were there two bus loads of guests all came to breakfast at the same schedule and all brought their luggage to the lobby. Apparently their schedules were all controlled by the bus schedule as a group rather than the random times that guests show up for breakfast. The breakfast staff kept up, but seating became full and even walking became blocked. Several people took their food to their rooms. I was unable to use the guest laundry because the front desk did not provide quarters. Good ice machines. I get annoyed by ubiquitous video monitoring throughout the hotels. I suppose its for security, but smile, you're on candid camera.

    2
    « Family Road Trip to Yellowstone »

    Our family booked 5 rooms at this hotel and we all wish we had chosen a different hotel. This hotel is close to the highway and the road noise was terrible!!! The ACs had trouble keeping up with the heat and the place just seems old and tired. The staff was did a good job trying to make everyone comfortable.

    5
    « The Best Yet »

    A friend and I recently traveled through 7 states visiting friends and relatives and enjoying side trips along the way. Each afternoon we would decide where we wanted to stop for the night and then call Best Westerns. Our favorite without a doubt was the one is Albuquerque. It was decorated beautifully and had a great indoor pool. We had a room equipped for the handicapped with a roll in shower. Quite often we found that these don't drain well and water runs all over the bathroom. However, this one had been well planned and the water stayed in the shower. The icing on the cake was the receptionist, Meressa! She made us feel at home as she was so nice and helpful! She gave us great directions and suggestions for our daily road trips. She printed out a map to help us which was very much appreciated. I felt like she really cared about our experience in Albuquerque. She is a great asset to Best Western! Another feature of this B.W. is that they had silverware that actually was useful at breakfast. We noticed that all the B.Westerns that we stayed in during our three week jaunt used very flimsy knives that would not cut the yummy waffles that were such a treat. This B.W. used sturdy forks and knives which made eating much more pleasant. It can't cost that much more to purchase decent utensils! Also, this B.W. had the largest variety of breakfast foods and the lady who prepared the food was always present to replenish all. I am only sorry I don't know her name as I would love to acknowledge her. As you can tell, this was a wonderful experience! I look forward to staying here again when in the area!

  • 5
    « Great Service »

    Right from the start you could tell you are welcome. The girl at the front desk (Kayla) was one of the friendliest, most professional, and efficient people I've met. She led us to a great place to eat. Rooms were nice and quiet. We were not scheduled to stay in Albuquerque on our trip back through but changed our plans and stayed here again. There were three of us on a motorcycle trip and they even let us park under the front portico. Will defiantly stay here again.

    5
    « Relaxing well situated convenient for getting around easily »

    Our stay was relaxing staff was very helpful and friendly and knowledgeable. The location was located in such a place that we were able to find places to go to very easily. The view of the mountains was nice.

    5
    « Nice Place overall. »

    Generally nice hotel, breakfast, pool, staff. Nothing to complain about here! we checked in late around midnight and checked out around 11:00am. Breakfast was good, pool a bit cold, but still warm enough.

    5
    « Nice Hotel, Great Location »

    Great location - convenient to the ABQ zoo, Route 66 and restaurants. The rooms are very big as is the bathroom. You get 2 TVs. It has a big fridge. We enjoyed the Continental breakfast. The beds are big, but I recommend bringing your own pillows The rooms are not the "prettiest" decorated, but that is fine. In June 2016, there is construction in front of the hotel

    5
    « Great hotel!! »

    I always worry about booking hotels online therefore always go to places like trip advisor to help make my decision easier. This hotel had mixed reviews but I decided to go ahead and try it. I am glad I did. This was a great hotel very centrally located. It was very clean, we rarely heard people around us. The pool was very clean and well kept, our room looked very clean everyday and these room were very spacious compared to other hotel rooms. We were very happy with this hotel and would definitely return if we were in the area. My only complaint would be the breakfast there were not very many choices they only thing that ever changed was what they served with scrambled eggs. But we got a very good rate and I figure you are getting a free breakfast you really can't complain much about free. Overall a great stay at a great hotel!

    4
    « Good spot! »

    Rooms were laid out well so that an early riser was separated from the sleeping area. We were located immediately across from the pool, and even though families were using it, we heard nothing. Older property, but well maintained. A good night's sleep!

    3
    « Very Dated Rooms »

    Stayed here overnight while passing through. Clerk was exceptionally helpful and lobby looked updated but rooms were very dated, though clean. TV small. Lights very bright. Disappointed - next time we will spend a little bit more and go to Hampton or Drury.

    5
    « Very nice place to stay! »

    We stayed here for three days, the staff were all very nice and went out of their way to be helpful. The breakfast was nice again the staff here were very good. The only negative is it is a bit hard to get too. Not in any way the staff or hotels fault. It is conveniently located, but with the construction in the area a bit hard to get too. The room was very nice and very clean, the property was quiet even being located next to the interstate.

    5
    « Good stay for 2 nights »

    Rude customer service by evening girl k i think her name was. Great customer service from marisa she was new but handled herself well under stress for a guy was giving her a hard time. She was alone she smiled and still was able to greet everyone with a smile. Breakfast was great and the rooms where nice. It was a little hard to get back to freeway but that is out of there control over all good stay other than the rude customer service from the evening lady. Marisa makes this location great with her positive ways and looked up information for me as well she is why i give this location 5 stars

    5
    « Clean and Spacious--Super Staff »

    An older hotel but a real find. Loved the extra room where I could read and write while my wife slept. Brewery next door with excellent food enable us to keep the car parked. Staff was super friendly and helpful. The room(s) was (were) clean and comfy.

  • 5
    « Excellent »

    excellent, service, we allways stay there because comfort on their beds and everything, we love the breakfast, and the swimming pool its really cool, we of course are staying there on all our trip!!!!

    5
    « Anniversary trip »

    All I can say about this place is amazing! What made it so amazing was the front desk clerk, Kayla!! She is a gem and definitely went over and above for us! It was our anniversary and she upgraded us to a presidential suite,gave us a bag of goodies, an anniversary card and places for us to eat!! Room was clean and breakfast was good. Customer service was totally awesome! Thank you!

    5
    « Best Stay ever »

    The BW in Albuquerque is the best hotel we stayed in during our 13 day road trip. The staff went out of their way to accommodate us and more...They helped us plan our next stay and gave suggestions.. The hotel was extremely clean. I would recommend this BW to anyone going to Albuquerque. Pricing was also excellent. HOtel was also easy access to I40 and I25

    4
    « Hotel was nice, staff good, a few issues »

    We chose the hotel based on TA reviews and were pleased we did. All of the staff were very welcoming and helpful and the rooms were clean, however there were a few issues: - getting to the hotel from the Northbound I25 exit was difficult - the parking spaces were small - a lot of the rooms had connecting doors, but we didn't experience any noise - it was nice to have the 2 rooms but they felt small and the glass jacuzzi surround was a bit imposing - the room with the sofa bed had a window onto the main hallway which felt a bit strange - breakfast was a bit chaotic but provided a good selection We did enjoy our stay and would return.

    5
    « Older but very nice. »

    Older property renovated nicely. Staff was excellent. Breakfast had usual fare, mostly eggs and saugage. Sometimes omelets. The young lady behind the counter will happily cook your egg(s) as you desire. Our room was on the second floor as requested, any outside noise was nicely masked by the new air conditioner which worked flawlessly, which guaranteed some lovely sleep. The room was really clean, I liked the door that seperated the entry area of the room from the sleeping area, that kept the cool air within the sleeping area. Free USA Today, I was surprised by the excellent coffee. Really good! Did not use the indoor swimming pool, saw other guests enjoying it. Watched it being checked for proper chemicals and being vaccumed. There was some kind of lift by the swimming pool and one by the hot tub, looks like it was for a disabled person to be lowered into the water. The only issue was departing the premises heading east during rush hour. Montgomery Blvd NE is extremely busy and rather than risk problems getting through three lanes of traffic, we let the GPS guide us on the Pan American NE highway. Not a major problem, easily avoided. Oh, and beware of the hot water... if you like it REALLY hot, then that's how you can get it, otherwise, be wary when using, especially with children. We had rooms 230 and 232. They had connecting doors, but furniture restricted them from opening. Last comment - about 15 minutes after checking into the room, we received a phone call from the desk clerk asking if the room was up to expectations. Yes, it was, but the elevator she had mentioned located at the end of the building was out-of-order. (This was an issue for us elderly people). The next night, it was in working order. nice.

    5
    « Great hotel. »

    This is a great place to stay. The rooms are nice and clean. Everything is in good condition. We stayed in their suite, and it is large and nice. Two Queens and a fold out couch for our third child. It has an excellent extended Continental breakfast. Everything that you are used to, and more. Six trimmings for oatmeal and six more for waffles. The eggs and sausage are of better quality than most other places that we have stayed.

    4
    « Nice Rooms and Good Free Breakfast »

    Great for newlyweds. The enclosed by glass shower is next to the bed in some of the rooms. The rooms are quiet, the AC is good and the beds are comfortable. There is no airport shuttle though and the cab is about $25,

    3
    « Mixed bag, it was okay »

    We stayed early May 2016. The front desk was great and very helpful. Breakfast was okay, what you expect for a free breakfast. The downside to our stay was the pool being too cold, also I left a phone / usb charger in the room. Called the hotel later in the day after we had checked out and driven 500 miles. I asked to pay for postage to have it mailed back. I was told they didn't have it in the back room, and would ask the cleaning staff and call me back. Called back 2 days later and was told it was never found. I would have liked a return call either way. Also the microwave cord was too short to plug in where they had it located, had to move the microwave to use it. I have to say I preferred my stay at Days Inn that was 40.00 cheaper per night.

    5
    « Very satisfied »

    Everyone was outstanding. Room was one of the best I have stayed in. I would like to have stayed there more nights and will definitely stay there the next time I am in New Mexico. I recommend it highly.

    4
    « Very Nice »

    This property is a little old, but kept up very nicely. The suites are large and roomy, with TV's in both rooms. The staff is very nice, friendly and helpful. I have stayed here a couple of times. The location is kind of hard to get to and get out of. But it is right off I-25.

  • 4
    « nice size rooms »

    Nice size rooms,really 2 rooms,bed in one & couch & tv in another small room.Hotel was getting some updates..Staff was really nice..Bed was good,breakfast was ok..Walls alittle thin.. Clean hotel.Right off interstate..

    4
    « Best rates in town »

    best rates for a room with 2 queen beds and living room area with another T.V. and pull out bed min fridge and micro wave excellent fresh breakfast. We stay at this location when we are in Albuquerque NM

    5
    « Great place! »

    We were looking for a good deal close to I25 for our periodic trips through Albuquerque. This place turned out to be a real gem. Close to the highway with easy on and off, quiet, well maintained, and reasonably priced.

    3
    « Check your room first »

    You may want to view your room first,before you bring all your stuff to the location. I will for sure on the next trip. also notice where the lift is and the pool,the noise there were very loud late into the night even after the posted closing.....not fun if its been a long day and you can see an inch of light passing under the door....needs some attention to detail.....thanks

    5
    « Traveling from Florida to Lake Tahoe »

    We love staying here. The rooms are exceptionally spacious and very clean. The hotel is Only 15 minutes on the interstate to Old Town with lots of shops and dining. Traveling north this hotel is a great location.

    4
    « Family Reunion Trip To Albuquerque New Mexico »

    Room was clean upon arrival, woke to a flooded bathroom due to a ceiling leak from room above, was promptly moved to another room, however, that room had not been cleaned from prior tenants. Called desk, the immediately moved us to another room which was clean, they assisted us in moving as we had two toddlers and brought us breakfast. They were very helpful and did comp our room for the previous night. Was very satisfied with their help as the leaking ceiling was not their fault.

    5
    « USA Road Trip »

    This was our third hotel on our trip out of seven and the best so far the Hotel was better than we expected seeing we had just come from Las Vegas and Tombstone the pool was good and the check in staff were very helpful the room was very good very spacious I would recommend coming back

    4
    « Pleasurable stay »

    We stayed here while I was in town for surgery. We loved the door between the sitting area and the bedroom, which allowed me to rest while my husband watched TV. We stayed in 2 different rooms during 2 stays and my biggest complaint with the rooms themselves was the bathroom door on our second stay swung out and if we didn't close it all the way we'd eventually end up walking in to it as it slowly floated open (I have stubbed toes as a souvenir). The high speed internet was great and the WiFi was reliable and not horribly slow. Beds were comfortable. But I wish all hotels would go back to adding a small blanket to the bed. I refuse to cover up with the down comforter as duvets are less than reliable at staying on. I bring my own blanket when I travel and the comforters end up on the closet shelf. Breakfast was your standard continental with eggs, yogurt, fruit, cereal, waffles. The dining area is tiny but they opened the conference room across the lobby when it got full. Which was nice as families with kids seemed to migrate there ;) Bathtub drains were slow and we would end up standing in 2 inches of water by the time our showers were over. But the water pressure was really good for a hotel, so that sort of makes up for it. Don't expect a 5 star resort, but for the price we paid, we were very satisfied both times.

    5
    « Great Place to Stay »

    We were on a road trip and stayed here for 2 nights. The hotel was very nice -- clean with a friendly staff. The wifi worked great and breakfast was extensive with many choices. The pool and jzcuzzi were good, altho a little cold. It was convenient to have the exercise room right off the pool. Good location near the freeway. We had a suite which was very spacious with a fridge, microwave and separate sleeping area.

    4
    « Nice place to stay, and a brewery not too far! »

    As usual, Best Western quality was on display in the cleanliness of the room, the promptness of the service. We had the breakfast, and I thought it was better than most free breakfast buffets. If you stay here and you're a beer enthusiast, be sure to make time for the Canteen Brewhouse just 10 minutes away.

  • 2
    « Poor Customer Service »

    While at this Best Western, the back window of our car was smashed and several items stolen. Personnel seemed uncaring. Breakfast was being served while we were dealing with police and we were not finished until shortly after they stopped serving. We mentioned we were disappointed that we couldn't have had our free breakfast, thinking that they may have offered to get something out for us (it was approximately 20 minutes after the breakfast time ended), but all we got was a shrug of her shoulder. Also, they have no security nor cameras which we find unusual. I should mention that we have tinted windows and our doors were locked, so we followed the rules. Will never go there again! (In all fairness, the motel itself was nice, no issues noted, but lack of security is unnerving)

    5
    « Base for Albuquerque/Chaco Canyon Day Trips »

    Great service, friendly and courteous staff. Clean, pleasant rooms. Great location, just off I25 for easy access to entire area. Mulitple ways to 'beat the traffic' getting to and from hotel. Pool and other facilities were great.

    5
    « A pleasant and convenient stay! »

    The stay was pleasant, the room was awesome, and the staff were always courteous and helpful. My second floor room overlooked the pool and the first thing that surprised me was I didn't detect the odor of pool, which I would have expected. While there, I made reservations to return for another four nights in one month and for a weekend pleasure trip in October.

    4
    « Late nite retreat »

    Traveling is so much fun, but when you're tired and not even close to where you want to be the Best Western Plus is a stop for you. The hotel staff was extremely friendly the outer appearance was beautiful. The room was comfortable the cable was good. It was very quiet so sleeping was no problem even though a graduation party was going on. The cook to order breakfast was great.

    5
    « Great placed to stay »

    Excellent staff, and amenities. Good hot breakfast. Clean indoor pool, spa, and exercise room. TV reception not the greatest; some channels snowy, some channels break up. Minor issue was the very small trash containers in the room. Overall a great place to stay and would definitely return.

    5
    « Friends. »

    Rooms were very clean and very large, which was nice. Bed was exceptionally comfortable. Breakfast had great variety and was very tasty. Was not able to use the pool ad it was down for repairs. Was able to use the internet.

    5
    « Albuquerque Best Western is awesome »

    This Best Western is great. The staff was very helpful on telling us about restaurants around area. The only thing they are redoing fitness center so they didn't have that much for you to use both my husband & grandson were disappointed in the. But over all we will be staying at this Best Western when we come this way next time!

    5
    « Great Hotel & Staff »

    This was one of the Top BWs I have stayed at. The room was clean and the décor was great. The staff could not be any friendlier. The entire experience was great and the hotel is in good location. The pool was having maintenance done but appeared larger than most pools at other BWs. I will stay here every time I am in Albquerque.

    4
    « Clean room, a little crowded for a suite »

    I'm never unhappy with BW and there was no exception here. The room was clean and stocked and the hotel is in a good location for the most part (getting in and out can be rough during peak periods) but I think that maybe there is too much stuff in the room which makes the suite part of it it so sweet. It was crowded with 4 people and bags and that amount of furnishing do not mix. If you're traveling as a couple, I think this place is great, a family, not so much just because of lack of room. The staff was kind and the hotel and pool clean and neat so overall it was a nice stay.

    4
    « Enjoyable stay »

    Overall appearance was fine. Location was right off the freeway. Stayed here twice. Both times, the breakfast was great! Inside pool looked fun, but we did not bring our swimming suits. No maintenance person onsite to fix the AC in our room. But the kind front desk person moved us into another room, which was fine. Overall, we'd stay here again. Very convenient and clean.

  • 5
    « Great Stay! »

    Great room at a very reasonable rate. All the staff at this property were right on top of things and were all extremely friendly and courteous. This property is also located for easy interstate access, but is also centrally located.

    4
    « Great location »

    This hotel was clean and the staff was very helpful. The rooms were spacious and comfortable but they were a bit over priced. Breakfast had many choices, but I would have liked to see more selection with fruit.

    5
    « Great Best Western »

    Always great. Wish you were in every city that I stay in. Best Western is clean and friendly. Reasonably priced as well. Always good for accurate directions as well. Just a great friendly place to stay while Vacationing

    5
    « Overnight stay in Albuquerque »

    The check in and out process was easy and quick. We used the washer and dryer amenities. That was a great convince. The staff was able to help us with an extra blanket as well. A very good stay at Best Western Plus.

    5
    « The Best Stay Ever! »

    My husband and I had booked a flight and hotel through a local travel agency. The Hotel we were staying at "The LaQuinta Inn" in our opinion, was absolutely horrifying! We had no choice but to stay there the first night since our flight was so late. Needless to say, the next morning, we quickly scouted the area to find a clean, safe hotel room. We thought we would try "The Best Western Plus Executive Suites. From the time we arrived we were treated so kindly and made to feel truly welcome. We asked to be shown the room and we knew we had found the right place! We were in Albuquerque for a wedding and would be staying in the vicinity for three days. We have never been treated so spectacular by such a wonderful staff at ay other hotel. Patty (the manager) is truly gifted at making you feel right at home. Chelsea and Courtney were also very professional. These girls went out of their way to help make the remainder of our vacation days sweet and comfortable. What could have been a nightmare, turned out to be a blessing!!! We HIGHLY recommend" BEST WESTERN PLUS Executive Suites!"! You will not be sorry. The King Bed was comfortable. The Suite was very clean and well maintained. Service is excellent. Breakfast was so yummy with many fine choices. Best of all is the wonderful staff. We have stayed at many hotels and motels. Never, have we come across such a wonderful staff such as yours! From the bottom of our hearts we say "THANK YOU". Eddy & Crystal F.

    5
    « Great place to stay at »

    We have stayed at this motel several times. The staff are very helpful. The rooms are quiet and comfortable even thought the interstate is nearby. We come to Albuquerque several times a year and this is the place we like stay.

    5
    « EXCELLENT MOTEL »

    EXCELLENT Motel! Great staff ready & willing to be of help with any needs! Very clean rooms with wonderful beds! Frig, Microwave & coffee maker in rooms as well as 24 hr coffee, tea & hot chocolate in lobby! This Motel has been a consistent great choice for many years!

    4
    « Nice stay for family groups »

    This hotel worked well for our travels with two kids plus grandma - there was one large bedroom (2 queens) plus a separate sitting room with roll-out bed. We enjoyed the indoor pool (comfortable temp) and hot-tub, and the free breakfast and newspaper were a nice way to start the day. It's right off the highway, which was convenient for travel, but not within walking distance of anything but a gas station, unfortunately.

    5
    « Great Place to Stay »

    We chose this Hotel based on reviews by fellow travelers and were not disappointed. The suite had a comfortable sitting room with TV, separate tub / toilet area and a nice sized bedroom. The rooms were very clean. Although the highway was just outside, there wasn't traffic noise. The breakfast included eggs, cereal, oatmeal, waffles, bacon, rolls and many other goodies. We did not use the pool, but noticed it was equipped to accommodate physically challenged guests. I would definitely stay here should my travels bring me to Albuquerque again.

    4
    « Fun stay »

    Everything here is great. Staff is very friendly. Just a few minor things, but always enjoy my stay here. Microwave needs upgrade, fridge is good, beds are comfy, breakfast is good and the coffee is wonderful.

  • 4
    « Pleasant Service »

    I was very satisfied with the facility. To be honest not all hotels are the best, but my experience staying here at Best Western was great. Nice clean, big rooms, they have everything you need, friendly staff, etc. A very well equipped Hotel. I would stay here again, our home away from home.

    5
    « Luxurious and with an in-room jacuzzi »

    I had a great time at this hotel, where we stayed on our way to Carlsbad Caverns. I like it so much, I stayed again on the way back. I had a two-room suite with a large jacuzzii bath. I highly recommend this inn, and I would definitely stay there again.

    5
    « 4-24-16 »

    Everything about the Best Western Plus in Albuquerque, New Mexico was as expected. The staff was helpful and very pleasant. They helped find spots to go see in the area. The stay overnight was very comfortable and the breakfast was very good.

    5
    « Great stay »

    Check-in was fine. The room was clean, comfortable , roomy and well-equipped. A perfect location to explore around Albuquerque. After a couple of nights out in the desert the pool was a special treat. The airport was reasonable to get to the next day. We didn't do breakfast because we wanted to return to a favorite spot before flying back to the coast.

    5
    « High standard value »

    We have been staying at Best Western hotels while driving across the USA and once again we found the level of service, quality and cleanliness of the room and the bonus of a hot breakfast to be excellent. The executive suites in Albuquerque were all that we could ask for.

    5
    « excellent area »

    It is located in a perfect area to get to where we needed to. the staff was friendly. The breakfast was perfect . The sauna was nice after a long day. The parking lighting was well lit. The area was perfect to get to the malls and the meeting sites uptown.

    4
    « Easy access to highway, short distance to airport »

    We stayed here during our visit to ABQ. The hotel was easy to access. Although close to the highway we did not experience any noise from the highway. They upgraded us to a very nice room during our stay.

    4
    « Return from arizona »

    Great value . Clean and spacious rooms with comfortable mattresses. Friendly and very accomodating staff. Breakfast was on time and numerous items to choose from. Had a fitness room and pool. Will definitely stay again.

    5
    « I'll always choose Best Western »

    I've discovered that Best Western can be counted on to be clean, friendly, professional and reasonably priced. This location has easy freeway access, nearby gas stations and restaurants. The staff has gone out of their way to return my Kindle that I left behind, and they corrected a reservation I made for the wrong night with no hassles. I travel through Albuquerque frequently and will always stay at Best Western Plus Executive Suites.

    5
    « executive suites on pan american »

    great hotel with exceptional staff. have stayed here many times and never had any issues. this trip a youth rugby team stayed there and had running up and down the halls but that was no fault of the hotel

  • 5
    « Great Place! »

    Room was very well taken care of and the staff was very nice and polite, breakfast was good as always and the pool was very well taken care of. There were several kids in the pool, which was fine, but got a little loud.

    4
    « Just passing through »

    We stop here every time on our drive from Phoenix to Denver. I felt safe and the room was clean! Breakfast was also good and front desk staff was friendly upon check-in and the next morning before we left.

    4
    « Albuquerque »

    We stayed for two nights. Hotel staff was nice and very helpful. Room was clean and had the extra towels we requested. Only problem was the pool. It was really cold not sure if the indoor pool was suppose to be heated or not but we defiantly could not enjoy. Free breakfast was ok.

    5
    « Good Room for family »

    We liked our room. There were sheets for the pull out couch and everything was clean. We would appreciate another bathroom next time when traveling with two small children. The pool was fun and we got an hour late check out time easily.The pool was fun and pretty clean.

    5
    « Great place to stay! »

    Very good value. For $109 plus tax, we were in an Executive Suite room, which is huge! Separate living area, microwave and refrigerator, desk, TV and love seat. The bedroom had 2 queen beds (very comfy), TV and dresser. The breakfast buffet was excellent, although the layout could've been better, as it got very crowded in there.

    5
    « Location,location, location! »

    Proximity to Old Town, and close to the highway made this hotel perfect. Staff were friendly and helpful. This is an older hotel, but well maintained. Bed was comfortable.. Breakfast was good and service was fast.

    5
    « Excellent Service!!! »

    We had a great stay at this hotel. We came for the weekend and we had so much fun that decided to stay one more day. The room was very nice. We had a refrigerator and a microwave. My kids loved the pool (very close to our room). Patty did a very good job suggesting places to have dinner at. We will come back to this hotel soon!!

    2
    « In need! »

    First the direction given by gps (no fault of the hotel) had me in a residential area. Grrr. Finally found the hotel. Lobby and looked great. Attendant was GREAT. The carpet in the hallways seemed filthy. The room seemed outdated. The spa tub.... well I was excited to use. As I lowered myself into the tub I noticed the calking was moldy and gross the bottom of the tub was peeling up. So needles to say I got right back out. The shower head did not angle well enough to actually take a shower. I had to hold the shower head to take a shower. The whole room is IN NEED.

    5
    « Excellent Stay »

    I liked my stay, great comfortable room, the front staff was helpful and friendly. I happened to not pack a razor and shaving cream, as I was asking for a local store, I was given these items right then and there. I asked questions about the close local restaurants, the desk staffs information was beneficial.

    5
    « Nice rooms »

    I stayed here on my way back home. The rooms are nice and clean. The breakfast lady gave me a little bag with snacks on my way out because the breakfast buffet was not opened yet. It was a really short visit, but I'm planning to stay here every time I come to Albuquerque.

  • 4
    « QUICK TRIP »

    My stay was for one night with late check-in and early departure. Arrival was quick and they were ready for me. Great suite with king bed. Good price and morning breakfast. Helpful night staff and very fast check-out. Off of I-25, take Montgomery exit and an immediate left. Not much of eateries so bring food or drinks.

    4
    « Decent Hotel »

    The hotel itself was a normal Best Western Plus hotel. The only issue is the location; it is quite hard to turn into the frontage road in front of the hotel if you are coming from downtown. However, it isn't too far away from downtown or Sandia Peak.

    2
    « Not worth the price »

    I was expecting more of this hotel based on the reviews on Tripadvisor. I paid for the jacuzzi room. The jacuzzi was wonky. The controls were only reachable by stepping into the bath. The "on" button kept sticking. The room furniture was cheap looking and old. The pool area had towels spread around, but no clean towels available. We had to go to the front desk for pool towels. There was hair in the pool (not mine). The breakfast was dried out and not hot. The bacon was very cheap quality with the consistency of tissue paper. The floor of the room had old carpet. We were only able to get one extra pillow, and we had to pick it up from the front desk ourselves. We were told there were no other extra pillows. The hotel is hard to get to from Pan American Fwy. There is no signage to explain where you turn and how to get to the hotel. The staff was nice, but it seems like the hotel is cutting lots of corners. I wouldn't pay $125 for that room again.

    4
    « The stay was great »

    We had no problems staying here and were treated very good. We would stay here again in a minute. The staff was very helpful in letting us know where to go and have a great meal. The rooms were big and had everything we needed. The beds were very comfortable.

    4
    « Very Good »

    We stayed out there for three nights me and my family. My husband works out of town. He flew in for the weekend to spend some time with me and our kids. We had a good awesome time. We took the kids swimming. I wish we could have stayed longer.

    5
    « Very nice Best Western »

    I have to say that I was impressed. I wasn't expecting such a nice service. The breakfast was nice. Patty, the girl that was at the reception was very helpful. I will come back to this hotel and I will recommend it to all my friends.

    5
    « Nice Place »

    This Best Western Plus Executive Suite, in Albuquerque is a older hotel. However, the lobby, hallways, and my room were very clean. The TV remote in the bed room did not work very well. When I notified staff it quickly repaired. I was impressed. My room had adequate plugs to charge phones tablets and computer. The bed was comfortable with many pillows, wow. The over all room was comfortable. From my room, I could hear a little traffic noise. However it was not distracting. The shower was nice. If you are over 5'10 you probably would have to bent down to wash your head. The breakfast was better then most hotels. The eggs and sausage was well prepared. One issue is the location. It is a little challenging getting to and from the property from the roadway. The staff was polite. I have saved this location in my GPS and I would rebook this place again. Remember to leave a tips for the housekeeper; they truly deserved it.

    5
    « Great place to stay »

    Make sure to try this wonderful property in Albuquerque, NM. I had a great night there....comfortable, great value and the staff was excellent. Center of town and made getting everywhere very easy. I will stay there every time I go back to Albuquerque, no doubt.

    5
    « Valentine's Day »

    Our stay was excellent, it was very comfortable and we enjoyed it. The Staff was very friendly and nice. The Hotel was very clean - the breakfast was good. I would stay there again the next time I go to Albuquerque.

    3
    « OK »

    Hotel staff is very helpful but the condition of rooms is not great. Breakfast is not really "HOT and Served"..but just a typical continental. Rooms are not very clean and need reminders to get cleaned.

  • 5
    « Always a great stay! »

    This hotel has become one of our families favorite hotels! It provides us with plenty of room for the 6 of us, the breakfast is great and we love that the pool is filled with saline water instead of chlorine water. My kids skin doesn't get irritated!

    5
    « Superb Customer Service and nicely appointed rooms! »

    Very spacious rooms. Customer service was terrific. Front desk staff was very accommodating, specifically Briannah. Briannah has a winning, upbeat attitude and understands the value of each customer. We had a couple issues with a draining issue in the bathroom and Briannah responded rapidly. The issue was resolved within 20-25 minutes. :) We will return to The Best Western Plus Executive Suites for our next visit to Albuquerque.

    5
    « Exceptional Customer Service »

    Brittany, Patty & Suzette went out of their way to make our stay for my daughter's birthday special & personalized. Every request was given immediate attention with exceptional customer service. Breakfast was included in our stay. Food was plentiful and kept rotated consistently through out the morning. Fresh water and coffee were available 24/7. The pool and hot tub were great places for the girls to gather and relax or have fun. I will recommend this facility to anyone looking for a staycation or vacation any day of the week. Thank you again for making our stay an awesome experience!!

    5
    « Excellent Stay at Best Western Executive Suites »

    We recently stayed at the Best Western Executive Suites & hadn't made reservations & were happy to get a room. The employees were all friendly & helpful. What a lovely suite. It has a separate living room with a TV, microwave & couch. It was also very quite. It is located within10-15 minutes from any type of restaurant you could want. It is close to the highway so we had easy access. I definitely would stay again at the Executive Suites.

    5
    « Very nice hotel with HUGE rooms! »

    Staff very polite and helpful. Room was huge with sitting room, 2 flatscreens, fridge, microwave, desk, couch. Very clean, smells nice. Bed comfy, quiet hotel, we slept great. Close to many food choices. Bathroom clean. We could see our truck from our room window which is very nice. Grabbed some free breakfast and hit the road refreshed. Price VERY good and reasonable... We will be back !!

    3
    « Could have been nice but problems were unacceptable. »

    This appeared to be very nice hotel at first. Room was large and clean. Room was nicely decorated. We had a whirlpool suite. Unfortunately, the whirlpool tub was not working. Front desk staff was very friendly and moved us to a different room. When we tried to fill the whirlpool in this room, we had no hot water. Front desk staff reported that one boiler was down and some rooms did not have much hot water. She let us try to water in all the whirlpool rooms and none had hot water. All whirlpool rooms were on the third floor so we assume the whole third floor had limited hot water. Hotel staff did credit us for the stay. This would be nice hotel if repairs had been done.

    5
    « Last Minute Hotel Stay »

    This was an unexpected delay in our trip and it was a last minute decision to stay. We were able to get a room at last minute and we were not expecting much, but it was an excellent room for 5 of us at a very reasonable price.

    4
    « Clean and comfortable »

    The standard room is a two-room suite with a sofa bed in the first room. There is a door between the bedroom and the front room The suite was nicely decorated and well maintained. The pool area was decent, not fancy, but with a nice tiled hot tub. Coming downstairs at 9:40, we learned that breakfast ended at 9:30. Judging front the remnants, it was a decent spread. If you want good, not-overpriced New Mexican cuisine, check out Fiesta's Cantina a couple blocks away at Montgomery and Carlyle.

    4
    « Well pleased »

    This hotel staff was friendly and helpful giving us direction for supper places. Hotel was very clean and property well kept. The location is convenient. Breakfast was adequate but not any thing special. I would stay here again.

    3
    « Breakfast food »

    Was terrible. Staff wasn't friendly. Just stood behind counter talking spanish to her co-worker. Felt that was very rude and no offer of hot food was made. Just what was left on counter. Food was messy and cold, countertop was messy with food. Definitely needs improvement and friendlier english speaking cooks. Not to be mean but I'm native and when I speak my language I make sure it's not to offend others especially when I have a job to do.

  • 5
    « comfortable stay »

    very nice staff and rooms were clean, great breakfast. Would enjoy staying here again.Loved the living room being seperate from bedroom.The sink out side of the shower area.Made it easy to get ready in the morning. Easy access from either interstate.

    4
    « Holiday stay »

    Very clean, fresh, and close to everything. Shopping, dining, and the freeway. Nice 2 room suite, with large TV in each room. Very nice, large, indoor pool and hot tub that were well maintained. Clean carpeting both in the room and in the hallway. Indoor room entry, and the inside is well lighted.

    5
    « Made me feel at home... »

    1 out of 5 my rate was a 5+ would definitely recommend this hotel, my kids and my husband will want to stay here in another occasion... people here treat us good and not to mention pool was relaxing...

    5
    « Relaxing »

    Nice quiet stay right next to 1-25 but could not hear traffic at all. Good hot breakfast with eggs sausage salsa and green chili. Great employees that made the check in and out process very smooth. The hot breakfast is why I chose to at Best Western on this trip and I was happy that we did. My wife and I will stay at Best Western when we travel in the future. Thanks Best Western for a great stay.

    4
    « Awesome »

    I had a room with a non working hot tub and was fixed immediately. Staff was nice and friendly and helpful. Ample parking close to different services and room service was fast (and expensive). The hot tub was great after a long day and was perfect for unwinding.

    5
    « wonderful experience »

    As a new diamond member, I wondered if anyplace would give extra attention. This facility did. First I was given a goodie bag upon arrival. Everything was perfect, not even one complaint. Thank you and your people for the kindnesses.....

    5
    « Great property - highly recommended! »

    Every staff member I had occasion to talk to whether asking directions or a good place to eat locally was extremely friendly and helpful, including the general manager Brad. It was a great experience for the 3 night stay there. Very nice property - beds were very comfortable, room was extremely clean and large, jacuzzi tub was awesome. I would definitely stay there again!

    4
    « Great Hotel! »

    Located just off the freeway north of the interchange is a perfect spot to spend the night. The staff are great, the breakfast was wonderful, and the room was perfect. Every room is a suite so it's a perfect little apartment style home for traveling or doing business. There are long corridors to all the rooms and when we stayed the pool and hot tub area were under renovation. All was good and a great location as you travel through or stay and visit. It's close to downtown and many amenities. It's only an hour from Santa Fe the capital the center for arts and history.

    4
    « Thanks »

    This hotel had A+++++ great service,a nice comfortable cozy bed and a very yummy breakfast, This was my third time staying there this year.Thanks for consistency providing me with a quality stay. Thank you!

    5
    « Great Customer Service »

    I had to make reservations last minute for a family emergency. I first spoke with Brianna and explained that I wasn't able to be there, but i would have family checking into my room. She was very helpful in directing a suggested route to book to make this possible. After making reservations, i had called back and spoke to Susette, she was very personable on the phone and helped me insure that my reservation was set up correctly. I live in Wi, so taking care of arrangements for family was made very stress free with these two ladies. I have stayed in the past and have yet to be disappointed with the staff.

  • 5
    « Great Stay as ALWAYS »

    My family and I travel for competitive gymnastics and have always stayed a the Best Western Hotel Chain. This hotel is always treated us well and I would recommend it to anyone that is desiring a great nights sleep. This hotel has always treated me and my family like their family and I appreciate it. The only thing that I would suggest to the hotel is to update the wireless servers to accommodate streaming capabilities. After my children went to sleep, my wife and I wanted to watch Netflix, but we could not do it do to buffering issues. Other than that, this is a wonderful hotel.

    3
    « Average Stay »

    The front desk employees were average. Friendly enough. The rooms were also average. Clean but dated. Expected a little more from a Best Western Plus. Mini fridge didn't work. Pillows weren't the most comfortable.

    5
    « GREAT MOTEL!! »

    EXCELLENT Motel!! Excellent Motel & Suite with enough space to relax & sleep wel ! We were helping family member move across country & this was just the perfect fit! How wonderful to arrive here after a LONG drive in UHAUL Truck & be able to relax, sleep great & then to have an excellent full hot breakfast before hitting the road again!

    5
    « Very excellent facility & services »

    We' ve had a great experience, & we have been made to feel @ home during our stay! The continental breakfasts have been wonderful with very co-operative & friendly staff. The premises are kept very clean & tidy. Access to a computer & the internet allowed us to maintain contact with friends & family, as well as attend to some personal business.

    5
    « Dee1313 »

    This hotel was very clean, professional and cozy. I was very pleased with the continental breakfast as well. It was very good! The beds were very comfortable and the rooms are a good size. The bathroom is also a very good size, not tight fitting at all.

    5
    « good value »

    I found the hotel well managed and clean. A hot breakfast each morning was a treat. Room was clean and comfortable. Hotel staff pleasant and accommodating. To exit the hotel it is best to take the side road out ask for directions.

    5
    « Road Trip »

    Selected this Hotel due to it's proximity to the highway. Easy on and easy off. Great property, professional staff and spacious room. Breakfast was a real plus. I recommend this property to anyone going to or passing through Albuquerque.

    3
    « Ok room »

    We had a handicap accessible room., not by choice. The bed was not at all comfortable!. I tossed and turned!. My fit bit even showed my horrible sleep. Not too soft, not too firm, just an comfortable bed. Maybe it is old. The shower had no power. I couldn't wash all shampoo much less the conditioner out. The breakfast was nice with a kitchenette staff keeping it stocked and fresh.

    5
    « cavecreekjb@gmail.com »

    We were very pleasantly surprised at the size and cleanliness of the room. One large bedroom with a separate sitting room with a door that closed to the bedroom for additional privacy. Each room had it's own TV. The sitting room had a hide a bed couch. The bathroom is large and the water was hot and plentiful. We know the Albuquerque area quite well and choose this hotel for its proximity to I 40 West and the down town area. It is on the East side of I 25 on exit 226 A and 227. Even though it is right next to the highway, it was extremely quiet. There was lots to choose from for breakfast, and the indoor pool is VERY large, something you don't see in hotels any more. The staff was accommodating and friendly.

    5
    « Nice Hotel »

    Nice place with a good location. Good room with comfortable beds. Also nice breakfast. Only issue I had is that I used my rewards points but my credit card was charged $34.00 without my consent or knowledge...still working through that with them.

  • 5
    « Best I've ever been to »

    The best hotel I've ever stayed in! The employees are awesome and Housekeeping provided a service like no other. The people at Best Western PLUS really made me feel welcomed and important. A+'s all day!

    5
    « great hotel experience »

    We booked this hotel because of the great reviews on trip advisor and the great price. I booked our reservations 11 months ahead and got the going rate at that time ,not festival rate.We had 2 great suites, they were adjoining, extremely clean, comfortable and quiet. The desk people were great and very friendly. The usual breakfast times were totally changed for the convenience of the fiesta goers. It was ready at 4:30 am and still going at 9:30 am. We had a wonderful time at the Fiesta and this hotel was a big part of that.

    5
    « Best Western PLUS Executive Suites, Albuquerque, NEW Mexico »

    This was a great hotel to stay at during the balloon festival in October. The room and hotel lobby was very clean and well maintained. The staff were exceptional in relation to: a) advising me regarding local restaurants and providing information on local attractions b) arranging for a bagged breakfast snack to take to balloon fest c) responding to any other queries. I would definitely stay at this hotel again.

    5
    « Hotel has my best rating »

    The price was right. The room was very nice. I had all our needs met. We had mentioned to the manager we were going to the Balloon Festival. He printed out all the event times and ways to travel on a shuttle. We were given options if we wished. We also were informed of restaurants in the area. My family was all happy. We would stay at this hotel if we pass through this city. We would not return to the balloon festival due to very poor planning for all the people. Too many paid the price with advance tickets and were still turned away.

    5
    « Highly Professional General Manager »

    During our stay, I was traveling with an elder father and a guest that made travel very complex. The rooms were large, very clean, well furnished, and the rate was excellent. Inadvertantly, I left my brief case with my lap top in it, in the room. Mr. Brad Merrill, the site General Manager, took it upon himself to arrange that the briefcase was returned to me promptly, even in my isolated location in the Snowy Range in Wyoming. He followed up with two telephone calls to ensure that the brief case was returned. He went well beyond the call of duty and provided an exceptional example of providing travel services support during a complex situation to the traveling public who had used the facility that he managed. Hopefully, Best Western Plus sees his value as an impressive member of their senior management team. Great work Brad!! Thank you so much. Mark Ufkes, Seattle, WA

    3
    « Excellent choice for Balloon Fiesta or Old Town! »

    Older but clean and well kept, with spacious rooms and excellent breakfast provided. Maid service was well done and timely. Located right off I25 at Montgomery, 10 minutes to Hot Air Balloon Fiesta and 10 minutes to Old Town Albuquerque. Other than breakfast, there is no restaurant on site but many restaurants across highway on service road.

    3
    « Nothing to brag about »

    This is just an average, run of the mill hotel to sleep overnight and continue with your plans. Although the proximity to I-40 is a plus, getting to the hotel eastbound on I-40 can be tricky and somewhat dangerous for people not familiar with the area. The front desk personnel could use some training on how to be nice and useful to visitors.

    5
    « One of the Best in Albuquerque »

    It is nice to know when you check into any hotel that you have a safe, clean, and quiet place to stay when you are away from home. This hotel exceeded our expectations as it should be. Thank you for this hotel.

 

Getting to the hotel ...

All directions
·From: the South (El Paso): Take Interstate 25 North to Exit 228 Montgomery Blvd. Turn right on Montgomery Blvd to Carlisle Blvd NE. Make a U-turn and travel west to Pan American NE to the BEST WESTERN Executive Suites. ·From: the North (Denver): Take Interstate 25 South to Exit 228 Montgomery Blvd. Turn left onto Montgomery Blvd to Carlisle Blvd NE. Make a U-turn and travel west to Pan American NE to the BEST WESTERN Executive Suites. ·From: the East (Amarillo): Take Interstate 40 West to Exit 159C I-25 North towards Santa Fe. Go north to Exit 228 Montgomery Blvd. Turn right on Montgomery Blvd to Carlisle Blvd NE. Make a U-turn and travel west to Pan American NE to the BEST WESTERN Executiv...

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