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Best Western Plus Hotel Executive Suites, Albuquerque

4.5/5  - basé sur 1035 notations.
4630 Pan American Freeway NE, 87109-2201, Albuquerque, United States - See map

Rooms newly Renovated in 2017. Stay at this all two-room suites hotel in Albuquerque, New Mexico located close to the Albuquerque International Airport, Old Town and the University of New Mexico. Welcome to the Best Western Plus Executive Suites, a 100% non-smoking hotel, newly renovated May, 2017. Located in the heart of Albuquerque, New Mexico. This Albuquerque hotel offers convenient access to a variety of corporate locations including FBI Headquarters, the Bureau of Indian Affairs, Kirtland Air Force Base and the Lovelace Women's Hospital. The Best Western Plus Executive Suites offers 89 spaciously-appointed guest suites, each complete with a microwave, refrigerator, cable satellite television with HBO® and wireless high-speed internet access. Guests will wake each morning to a complimentary full hot breakfast. Additional amenities at this New Mexico hotel include an indoor heated swimming pool and hot tub, fitness center, a full-service business center and meeting facilities. Guests staying at the Best Western Plus Executive Suites will be close to the New Mexico State Fairgrounds, the Albuquerque Museum, the Rio Grande Zoological Park and the Sandia Peak Tramway. The hotel also offers convenient access to local events such as the Gathering of Nations and the Albuquerque International Balloon Fiesta. For superior customer service and a convenient location in the heart of Albuquerque, New Mexico, make a reservation today at the Best Western Plus Executive Suites!

Best Western Plus

Hotel Executive Suites

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1025 guest reviews
NOTE ISSUED
Excellent
583
Very Good
254
Average
107
Poor
57
Terrible
24
REFER TO NOTICE
Business Business
148
Couples Couples
287
Family Family
433
Friends getaway Friends getaway
65
Solo travel Solo travel
59
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Some business/some pleasure"

5
21/09/2018

We found this to be a very nice and clean hotel. Easy to find, and the personnel were professional friendly. Good variety for breakfast. Close to all that we business and shopping that we were looking for.

"Great Place to stay for State Fair Weekend"

4
16/09/2018

Easy to find and navigate in and out of. Awesome staff, and pool was good... Quiet...Great restaurant next door, Nexxus, and the breakfast is really good and hot, fresh eggs and sausage, waffles, and really good coffee...Comfortable rooms, and very large, great oprice and safe neighborhood.. we will be back thanks BW.....

"State fair weekend"

5
10/09/2018

The stay was great had an awesome time with my family didn't want to leave the motel excellent customer service and friendly staff would recommend travelers to stay here is great and affordable ????????

"Free use of shop vac if needed"

3
29/08/2018

Staff all nice and friendly. Breakfast was above average and always staying on top of fresh coffee, fresh scrambled eggs and hot bacon and sausage. Maintenance crew nice and helpful as well as front desk and manager being professional. These hotels needs better security because this is the number one city in America for car burglary and theft. Ac in room emits lots of extremely dry air and noise. Cleaned door handles coffee filters and remotes in room upon initial room inspection. Manager stated they are trying to get better security here, but will possibly drive the price up. Still giving decent recommendation to stay here, just be sure to not park in the back and don't even leave a charger in your car for thieves to get tempted.

"AC noise"

2
28/08/2018

The hotel room AC unite was too loud could't sleep with it on or watch TV with the unit on.Staff and Breakfast area was A+ .Best food quality and service ! great job guys! The Pool area and lobby was always very organized.

Justin B, General Manager at Best Western Plus Executive Suites, responded to this review
Thank you for taking the time to write a survey. I apologize that the A/C unit was to loud in your room and we will get this taken care of. I am glad you enjoyed our breakfast and amenities. We hope to see you again soon.

"Needs some TLC & Updating"

2
26/08/2018

Mattress needs to be replaced. Spa didn't work well, Room was clean but the window to the hallway was strange. Breakfast was good. Unit really needs to be refurbished. Access to the hotel entrance was terrible.

Justin B, General Manager at Best Western Plus Executive Suites, responded to this review
Thank you for your review. We apologize for not meeting your expectations during your stay. We are currently doing some upgrades to the property and are looking at continuing in the near future. We are glad that you enjoyed our breakfast during your stay. If we can be of any further assistance, please contact us at 505-830-0900. We hope that you will give us another try next time you are in Albuquerque.

"Great stay"

1
25/08/2018

We have stayed here before. Always clean rooms,helpful staff and a great breakfast with real eggs! We like to stay here as it is close to a brewery we like and we can walk over have supper drink and walk back to our room. The staff is always great.

Justin B, General Manager at Best Western Plus Executive Suites, responded to this review
Thank you for taking the time to write a review about your stay. We are thrilled that you enjoyed your stay and everything was to your liking. We look forward to seeing you the next time you are in Albuquerque.

"Best West Stay"

4
09/08/2018

A regular guest of this property have liked the room set up and they have remodeled a few times during the years we have stayed there and finishing up one currently. The staff overall is friendly . Breakfast good. Beds nice . Would stay again. Sometimes lots of families stay with the indoor pool so can be busy. Their rates have gone up quite a bit is only negative.

"Best place to stay!"

5
07/08/2018

Rooms are clean and well maintained. Rooms are comfortable apon entering them. Breakfast is plentiful and good! Lots of emenities. Friendly and helpful staff. Quiet. Easily accessible from freeway. Stay here!

"BW - ABQ is a Dangerous Place"

3
06/08/2018

My room was great. third floor, suite two tvs, fridge, desk couch and easy chairs. Very inviting Breakfasts were fine...like the coffee and waffles.Staff was friendly and accommodating. On the other hand, an older couple had their car stolen from the parking lot while I was there.Police arrived, showed professional concern, but the staff stayed hands-off. I asked about night time security. There is none. Parking is at your own risk, as is walking from your car to the entry door. Other hotel chains provide 24 hour security, BW has nothing except floodlights in the parking lot. As I said, ABQ is a dangerous place these days...

"Parking lot area not safe at night"

1
01/08/2018

The staff at this hotel are amazing. The room was clean. The parking lot is not safe to walk through at night. The hotel was shot by a car-jacker during my stay. The bullet entered the wall of the building on the third floor inches from a window. The view of the lot/front door is obstructed by a storage company next door. The lot needs a security guard at night to deter criminals and keep the staff/guests safe!

Justin B, General Manager at Best Western Plus Executive Suites, responded to this review
Thank you for the review regarding your recent stay. We are currently looking into making our parking lot safer for our guests. Your feedback is greatly appreciated and don't hesitate to contact us in the future.

"So, so"

2
14/07/2018

This hotel is not what you would expect for a Best Western Plus status. Room is ok, but air conditioner is funky. Elevator is too small for their luggage rack. The outdoor pool is extremely small. The free breakfast takes awhile and coffee must be like gold. Front desk couldn't tell us where other eating establishments were. The only plus experience was the lounge and band. I'd try some other hotel before this one.

"Spacious and nice for large families"

4
12/07/2018

Albuquerque Best Western Plus Executive Suites is an odd sort of place. On the plus side, It has suite rooms, so each room has a separate area with extra beds or a sofa-bed, large desk and TV. After passing through another door you find the bathroom sink on one side and a room with the toilet and shower on the other, then past the bathroom are the beds and dresser with an additional TV. Both spaces also have a microwave and small fridge, which is great for large families with adults and kids who want separate areas. The extra space is nice if you need it, especially if you need divided spaces, but if you just want a regular room you're out of luck. There is also a plain bug large indoor pool. The oddities include a window in the "office" part of the room that opens onto the hallway. Why anyone thought guests would want a window view of the wall across the hall is beyond me. Another oddity is that the quality and furnishings of the rooms is about on a par with Days Inn and Super 8 hotels--fiberglass shower stalls, low-grade carpets, drab furnishings, a very small breakfast area off the lobby, etc. With the word "executive" in the name I was expecting something like a business-class Marriott Courtyard, but it's not even close to that quality and it definitely draws the large family crowd, not business-oriented patrons. The free breakfast includes self-made waffles, sausage patties, scrambled eggs, yogurt cups, and fruit--nothing out of the ordinary.

"Good Value"

5
10/07/2018

My family and I stayed here one night while passing through Albuquerque. It's an older property that's been remodeled, so it doesn't have that light, open, airy feel that a newer properties would have, but it has been nicely updated, and it's clean and comfortable. The rooms are quite large, and include a small "living room" space when you enter that has a couch, desk/chair, refrigerator/microwave, and TV. Passing through a doorway, you'll find a bath/vanity, two queen size beds, dresser, and another TV. Perfect for our family of 4. We slept inn, so we didn't have the breakfast, although I did grab a couple cups of yogurt, some pastries, and coffee before they stopped breakfast. It was a fine choice for a one night stay for our family, and the price (from priceline.com) was very good.

"no longer a plus but a minus"

2
09/07/2018

in a year this place has gone way down in customer service, first place in over 27 nights not greeted as rewards member, only offered points, not cold water on hot day. gave us room 126 where they knew the AC was noisy and a problem, then gave us better room across the hall. last year we were invited to park our bikes underneath and told about a free bike wash area, this year Robert has night girl tell us after 9pm we have to move our bike, I had to get out of bed and dress to do it. place was not full as it has been in my previous stays, TV in bedroom worked intermittent, was told they are changing providers, but channel selection very poor. maybe two stars is one too many, bikers stay away, so much for the Harley/BW specials, Robert, shame on you, and please do not respond with some specious sorry to meet your expectations-you knew exactly what you were doing, if not, get another job, we will not make the same mistake next time in Albuq. yo owe us a free night! somewhere else.

"A perfect fit of value and comfort"

5
04/07/2018

I've stayed at several hotels in the Albuquerque area over the years, visiting 2-3 times per year. I tried this hotel due to the convenient location in North Albuquerque and because it is a Best Western Plus property - I've had good experiences with those. The king suite is spacious with a "large" mini-refrigerator that has a freezer compartment; this allowed me to refreeze my freezer packs and hold my meals that I had packed for the next couple of days. The separate living area is nice - sofa, TV, desk and chair - with a solid door between it and the bedroom to keep down the noise. The bedroom has a separate TV. The door to the suite opens to an interior hallway, which also reduces noise and heat. The lavatory is in the bedroom, so it can be used even when the shower or toilet are being used. Everything in the room was clean and in working order. I didn't try the pool or hot tub, but it looked nice. Will give it a go next visit and have the niece and nephew give it a review. The full breakfast was nice. Friendly staff. Planning to stay here again.

"Perfect stay"

5
30/06/2018

Clean and comfy beds. Cold a.c. and hot showers. We overslept if that tells you how comfy we were! Pool was perfect temp. The spa jets were broken though. Staff was a young man and he was very helpful and professional. Hotel offered laundry service. I would stay here again!

"1 nite stay , passing through "

4
15/06/2018

A bit unusual layout of the room, but comfortable, clean and well maintained. Shower was among the best we have experienced on our travels. Once past the time kids were about, the hotel was quiet, the beds a little soft for us, but acceptable. The included breakfast that is standard for Best Western was standard,but again, acceptable. Checking in and out was a breeze.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Donn, Thank you for staying at our hotel. I appreciate the time you've taken to leave us a review and am glad you enjoyed your experience. Please come back and stay with us again in the future! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"I recommend...."

5
11/06/2018

Delighted with our stay. The suites design allowed my husband and I separate spaces while we were working. The room is large, clean, well appointed. Bathroom is large with a nice shower head. Bed was very comfortable and the black out drapes were very dark allowing us to sleep in. There are lots of outlets for charging all of our equipment. TV is decent size with lots of channels offered. The location is great for cross country travel. Staff has been very pleasant. Green Mountain Coffee in the room. Cookies offered on arrival. Large breakfast with a wide variety of offerings was the perfect way to start the morning. I highly recommend

"Best Western Plus Executive Suites, Albuquerque"

5
29/05/2018

Nice hotel. Looked like an older hotel that had been remodeled and added onto. Doors separating bed from couch area isolated any hall noise. Had a big pool and spa. Breakfast was good and available early (6:00 AM) which allowed us to get an early start on the road. Location is 2 miles north of I40 on I25 so it was convenient to get to/from.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Gregory, Thank you for for the review! We renovated the hotel last year in order to update its look and make the lobby more convenient for guests. I'm happy to know you enjoyed all the amenities we have to offer and hope you will stay with us again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Albuquerque"

4
26/05/2018

It was a very nice hotel and staff was wonderful. The location was kind of tricky since there is no light and heavy traffic to cross. Close to freeway but no noice inside hotel. Wonderful breakfast and easy check out.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Sandra, Thank you for taking the time to leave us a review. We appreciate your honesty. I am glad you liked us overall and wish I could do more about the traffic. Going north, I find it easier to turn right off of Exit 228 down Montgomery Blvd, then U-turn back to the hotel. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"As a seasoned traveler, this hotel exceeded my expectations"

5
24/05/2018

My family and I had a 3 night stay with this property. I selected it based on its location but was worried about its proximity to the interstate and noise. The hotel room was very quiet, however, and the quick access to all locations we needed to travel to were excellent. As an airline employee who travels often, I understand what it takes to make a pleasant

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to let us know about your very positive experience. I'm glad to hear that the location was convenient and comfortable for you and your family throughout all three nights. Please, come back and stay with us again the next time you are in Albuquerque! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great Stay"

5
21/05/2018

After driving all night we were exhausted and arrived in Albuquerque in the morning. We called to see if there was any way we could get an early check in. To our surprise they said yes! That was just the beginning of a great experience! All of the staff was extremely friendly, and the food was great. They even had warm cookies in the evening, which were such a treat! The location was very easy to get to, right off the freeway, and there were sooooo many food options close by! Will definitely be staying here again!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for staying with us and leaving this nice review! As a Best Western, we strive to provide great guest service and amenities for the price. We appreciate your business and hope you will stay with us again when passing through Albuquerque. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Gone down hill"

2
21/05/2018

I have stayed at this hotel before and have always had great service. This last stay was just awful. I will not choose this for any future stays. I do hope they can turn their level of service around for others that choose to stay here.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Elaine, I apologize for the issues you encountered, which we have noted from your hotel survey. We have let the appropriate departments know about these problems and resolved them. I apologize for the inconvenience and hope you can give us another chance someday. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Highly recommend"

5
18/05/2018

Very relaxing and clean. Staff were friendly and helpful. I wish we could have stayed another night, next time we will book at least 2 nights. I am very picky and a clean freak and I had absolutely no issues with our room.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your review. I'm glad to hear we met your exacting standards! We look forward to your next stay. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great Stay!!!"

5
18/05/2018

Love staying at this Best Western!!! It's located near great restaurants and centrally located for my business needs. The service is always superb and the rooms are always clean and comfortable. Breakfast is always hot and delicious.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Steven, Thank you for your review. I appreciate you taking the time to let us know about your great experience. We hope you'll stay with us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Just Passing Through"

5
18/05/2018

for the night, it might have been a bit pricey but the suite was worth it. Close enough to walk to a restaurant and sidewalks available for others. very clean rooms and the beds are super comfy. Breakfast the same BW breakfast but it's an A for consistency. Having ice water available for travelers would be so nice.

"A real nice BW Plus"

5
14/05/2018

The front desk lady was a real friendly and helpful person. Check in was a breeze. The lobby area appears very clean and inviting with lots of snacks and coffee. The room was clean beyond my expectations, the bathroom the same. The bed is quite nice and inviting, real soft. Air conditioner is great and quiet. The room is quiet. I will stay here again next time I am in town.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you so much for your review and for staying with us. I'm glad we were able to make your experience pleasant. Please come back and stay at our hotel again when you're in Albuquerque. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Loved this place"

5
29/04/2018

Stayed here for 4 nights. Easy access to I-25. Room was very clean and we were given plenty of clean towels every day. Lots of homeless people wandering around ABQ, but the hotel seemed secure. I loved the breakfast buffet, scrambled eggs, sausage, waffles, oatmeal, muffins, it was all very good. Free WiFi, nice big TVs, and sanitary remotes! I would recommend staying here to anybody.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear MssJoAnn, Thank you for leaving a review of your experiences here. We are happy to see that your stay was pleasant and that you loved us -- that's a rare compliment! I hope you will stay with us again during travel to or through Albuquerque. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"One thing after another"

2
29/04/2018

Our stay was just lame. First there was the endless battle about removing state tax from a room paid for by the federal govt- citing NM state law, and apparently ignorant of the Supremacy Clause. Particularly annoying since the Best Western at the airport in ABQ managed to remove it last week with no trouble. Meanwhile no coffee cups in room... defeats the in room coffee maker concept completely, gym doesn't open until 7am which is ridiculously late in the morning. What business traveler has time to wait until 7 to START a workout? Can't run on the road as it is essentially a glorified I25 entrance ramp/ frontage road for miles. They manage to get breakfast going by 6 why can't they open the gym door? Because the desk staff doesn't even have a key and the thing is accessed through the pool which is hard closed to the room keys until 10am. Room was clean. Staff were nice. But that could have been said of a $40 Motel 6 too since the amenities were unavailable and lowered this place to that level.Really not impressed. Pretty much over Best Westerns entirely after this trip. ??

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Lisa, Thank you for taking the time to let us know about your experience. I apologize for the issues you had during your stay. We will strive to do better in the future. Sincerely, Jovan Gauthier Sales Coordinator

"A Great Place to Stay"

5
08/04/2018

I have found this hotel as a great place to stay while in Albuquerque. It has always been very clean, well kept, and comfortable. I always need a reliable high-speed internet, and have been pleased with the service they provide. My wife and I use this hotel anytime we are in Albuquerque, especially north of I-40. And the easy on and off of I-25 is just an added benefit. We really enjoy staying at Best Western Plus Executive Suites in Albuquerque, New Mexico.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear James, Thank you so much for your positive review. I appreciate you letting us know about your experience. As a Best Western hotel we do our best to provide good customer service and amenities. We look forward to your next stay! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Very Nice Stay"

5
03/04/2018

Check in and check out went without a hitch, room was great, no arguments over TV with two choices and desk clerk remembered us when we returned for another night a week later. Buffet breakfast was very good.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you so much for leaving your thoughts here. I'm happy to hear that you had a very positive experience with us! As a Best Western Plus hotel, we do our best to offer good guest service and amenities for the price. We hope you will stay with us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great stay/Super value!"

4
30/03/2018

Based here for our stay in ABQ. We were there to hike and the location could not have been better, really close to the Sandia mountains. Lovely big room with separate sitting area. Very pleasant staff at reception. Housekeeping was terrific. Nice hot breakfasts which fueled us for the day's outing. Breakfast room attendants worked hard and kept everything replenished. Please remember to tip them and the hardworking housekeepers! Good Wifi as well. Only quibbles and they are minor: the wastebaskets in the room were tiny, need to be larger. Also on the 3rd floor the shower really never got really hot. We'll be back and will stay here for sure

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for staying with us and taking the time to leave your thoughts. I'm glad to hear it was a positive experience! As a Best Western Plus hotel, we pride ourselves on cleanliness and guest service. We will take your comment about the wastebaskets into consideration and see about the hot water issue. Thank you again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Restful Sleep"

4
30/03/2018

We liked the accessibility of the hotel, the extra doors in the room (king suite) really kept out any noise, so we slept well. The showers are not made for people over 6'0 - - low show ceiling and shower head. The breakfast was pretty good -- I was not feeling especially well, so the strawberry syrup on the floor that looked like blood was kinda grossing me out, but when I told the front desk, they said it wasn't a big deal. And it probably wasn't, but I was grumping about it. For whatever reason, there were a lot of smokers (like 5) outside the front doors at breakfast, so every time the doors opened, the smoke came into the breakfast area. Again, maybe not a big deal (especially if you're a smoker), but since I wasn't feeling well, it bugged me. We did not have time to use the pool or workout room.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about your experience. We appreciate it and are glad you had an overall pleasant stay. I apologize for the issues you had in the breakfast area and will pass on your comments to the appropriate departments. We hope you will stay with us again in the future! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Not the best "Western""

2
25/03/2018

The staff was friendly but the hotel is not well run. They were out of towels, the blanket for the pull out bed was missing from the room and they also said they were all out of blankets. The ac unit in the room was very noisy not connected to vents so there was a separate noisy fan you had to turn on the have air flow into the suite.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Jillian, I apologize for your negative experience at our hotel. We have taken your comments into consideration and will use them to improve our hotel experience. Please let us know if there is anything else we can do to restore your trust in us. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Nice Stay"

4
20/03/2018

Enjoyed my stay at the Best Western. I was here for a conference - the location was convenient and easy to get too, breakfast was nice, rooms were clean and comfortable. Stayed here last year and will stay again.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Doug, Thank you so much for your review. I'm happy to hear your stay was pleasant! Please let me know if I can be of assistance to your business for any other functions. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great choice!"

4
12/03/2018

Great value, as they honored AARP discount. The staff was friendly. Nice location-- easy to get to off the freeways. B'fast was good with lots of hot and cold offerings; just hard to keep stocked with demand on weekends. We'd stayed here to and fro our snowbird trip to Arizona.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your review. I am glad to hear your experience was pleasant overall. I hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Big and roomy"

4
11/03/2018

We stayed here for girls night out. I picked this particular hotel becuase we've stayed here before and had a wonderful stay. Everything was good except for some small issues. The furniture in the living room wasn't the greatest. I was a bit dated, and the pullout bed wasn't comfy. So I stuffed the couch cushions under the cot mattress to get some support.(as u can see on the pic) Plus, there was no blanket or comforter for the pullout. So I used a blanket that I beought from home. The coft felt lumpy and wirey. The wood floor had a large scuff mark and appeared worn out. The table wasnt very comfy either. It was a cheap bar stool wire thing. With no softness, just a cheap plastic mat. There was no hair drier in the room. Which was a disappointment. The room was clean and roomy. And kitchenette was a nice surprise. The breakfast buffet downnstairs was filling and had a good selection of items. The staff did a good job keeping the food stocked. The front desk lady was helpful & was always cheerful when we checked in & out. Overall it was a nice stay, but needed some improvements to get a higher rating from me.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Clorissa, Thank you for taking the time to let us know about your experience. Your feedback is important to us and we will be using it to improve our hotel. I'm happy to hear your stay was overall pleasant. The bedding for the sofabeds is located in the dresser drawers and the hair dryer will always be located on the shelf of the closet. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Very Pleased"

5
05/03/2018

This was the best Best Western Plus we have stayed at. Excellent customer service, clean room, great Keurig coffee maker and the ONLY usable sofa bed in a separate room that we have found and which is why we book suites. Thank you for providing what you advertise.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Joanne, Thank you for staying with us. We really appreciate your kind words and the trust you've put into our hotel. We hope to see you back again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"good people,room more than adaquett!"

4
11/02/2018

this is great for 2 week visit location good in all directions,.draw back is getting out heading east on montgomery.you'll learn the semi-circle!certainly would not want to stay more than 2 weeks.you would find larger 1/1 units for rent on airbnb.their is also that draw back of not physically seeing unit as to how it is described, do your homework the ne corridor of abq are the only ones we stay in ,unless your business takes you to town ,if so stay at the embassy !

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear John, Thank you for taking the time to leave us a review. I'm glad to hear you had an overall positive experience. I hope you will stay with us again in the future! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great hotel"

5
07/02/2018

Was a great stop on our cross country trip. Would definitely recommend to friends and family. Thank you for making our long trip enjoyable. Great room! Been staying at best westerns on our trip and have yet to be disappointed

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Vanessa, Thank you for your review. We appreciate the time you took to let us know about your experience and are glad to hear it was pleasant. We hope to see you again in the future. Sincerely, Jovan Gauthier Best Western Plus Executive Suites

"Clean hotel, friendly staff"

5
10/01/2018

Clean hotel, great location, exceptionally helpful staff. Nice pool and hot tub. Fitness center fair-treadmill caused static shocks when running and elliptical made loud clunking noise with every rotation. Good breakfast.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your review. I appreciate you taking the time to let us know about your experience. We are happy to hear about your overall pleasant stay and will take a look at the problems you encountered in the fitness center. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Well..."

3
10/01/2018

This location was perfect for our needs. The room was clean, the staff pleasant. Sadly, when we opened our window, we discovered that at least 2 rooms near us had smokers smoking on their balconies. The smoke came right in to our "non-smoking" room & we were forced to close the window. We made a complaint to the Front Desk, with no visible outcome.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Kathy, Thank you for taking the time to let us know about your experience. We are happy to hear that your room and guest service was overall satisfactory. However, I apologize for the problem with smoke entering your room. We have designated areas for smoking outside of the building and these should have been observed by the front desk staff. We will strive to do better in the future and hope you can come back to give us another chance. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great staff, less great facilities"

3
08/01/2018

The staff at this hotel are amazing, kind and do a great job. However, the hotel, besides the lobby, needs updated. The halls are dark and dingy. The rooms seem like they are very dated. Overall, it was an average hotel.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Raymond, Thank you for staying with us and leaving your thoughts. I'm glad to hear you enjoyed our guest service, but apologize that our aesthetics did not meet expectations. Rest assured, we are taking your feedback into consideration. Thank you again for your business and I hope you will consider staying with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Just nice enough. "

4
03/01/2018

Older establishment, but clean and very friendly! All rooms have a small living room with sofabed and seperate tv. Sink is located outside of the bathroom which is nice for multiple people. Beds are nice, and breakfast was as good as you would expect from best western. I would recommend!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Chance, Thank you for staying with us. We appreciate your feedback and are glad you enjoyed the stay! I hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Good overnight stay"

4
27/12/2017

Nice large room with 2 queen beds and a separate sitting area. Fairly easy to get to from the highway. The pillows need replacing though, they weren't comfortable. I booked using a daily special and got the room for under $100, excellent value!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Christine, Thank you for your feedback and staying at our hotel. I'm glad to hear that you found us a good value and hope you will return again in the future. I will pass on your comments regarding the pillows. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Good value for the price"

5
25/12/2017

I had a single bed suite on the 2nd floor. This hotel is located next to the freeway so the views are not that nice. The noise from the freeway was not as bad as I expected. I could only hear the cars with aftermarket exhausts. The room was a little unusual with having a window facing the hallway. It has a foldout bed in the entry with a TV, and a TV with the bedroom. Neither the bed or sofa were overly comfortable, but I sleep on a foam mattress at home so it would be difficult to get a bed that meets my standards in this price range. Overall, the room is new. The fridge is clean without any weird smells, the drawers are spotless, the wallpaper is unscuffed, and the air unit looks like it just came out of the box. The thing I appreciated most was the size of the toilet seat. For the price I paid it was fantastic.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Kevin, Thank you for your visit and writing a review. We recently completed renovations a couple months ago and are happy to hear our guests like it. I appreciate your feedback and invite you to come back and see us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Another wonderful stay."

5
21/12/2017

As always. this hotel is our go to place to stay in Albuquerque, New Mexico, USA. It has a wonderful staff, convenient location, easy on-off access to I 25. The location is close to almost everything we need and like to do in Albuquerque, without having to get involved with the traffic congestion downtown or the confusion and traffic jams located around all of the malls and shopping places in the area. The staff is very pleasant and helpful. They always go out of their way to make our stay the best possible. This is one reason we keep coming back to this hotel. The beds here are very comfortable and snuggley, which makes for a very restful night's sleep. The place is always clean and well maintained. The breakfast is better than the usual hotel breakfast .

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Marie, Thank you so much for your extensive feedback. We appreciate you putting your trust in our hotel time and again. We look forward to your next stay! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Night out"

5
19/12/2017

wanted a fun night with the kids and this hotel was great! Has a good size pool and the room was nice lots of room for the kids to enjoy themselves. It is really close to the movies and tons of good places to eat.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Jennifer, Thank you for your business and for leaving your thoughts here. I am glad to hear about your pleasant stay at our hotel! We appreciate it and hope you will stay with us again when visiting Albuquerque. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"BW plus ABQ"

5
18/12/2017

Easy access to places in ABQ. Breakfast was the usual buffet but very fresh. Chocolate chip cookies on arrival exceptional. Staff nice and helpful. Grandchildren enjoyed the swimming pool. Great internet

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Frada, Thank you for sharing your experience with us. I am happy to hear you had a great time at our hotel! We appreciate the feedback and hope you will stay with us again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Just off the I25, near the I40"

3
18/12/2017

Located just off an exit on I25 and near the I40 - lots of noise from heavy traffic on interstate. Suites are spacious, bed was very comfortable. Only one restaurant within walking distance but an excellent one if you like local brewery and pub food - Nexus, featured on the Food Network's "Diners, Dives and Drive-ins".

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your review. I'm glad you enjoyed your stay. Please feel free to suggest anything that could make our hotel a four or five out of five for your next visit! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Motel stay"

5
15/12/2017

The gals at the front desk were very helpful and friendly, answered all my questions in regards to charges, room and rewards points. And, I appreciated the fact that I got the room and floor I asked for. The place was quiet and everything looked very nice. I also enjoyed the breakfast

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Beverly, I am happy to hear that you had a pleasant experience! Our front desk associates are always more than happy to answer your questions and provide assistance in general. I hope you will be back to stay with us again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"New Mexico Overnight"

5
09/12/2017

Great hotel and location. We had the Jacuzzi room which was great after a long drive. The hotel staff was great and very courteous. Fairly standard breakfast, great for prepping for the next leg of our journey.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guy, Thank you for leaving us a review. I'm happy to hear about your satisfactory accommodations and guest service. Please, come back and see us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Newly Remodeled, Nice Upgrade"

5
07/12/2017

This hotel was recently remodeled, the upgrade was very nice and added to the overall appeal of the establishment. This is my favorite place to stay in Albuquerque. I love the suites and their configuration. The linens are always in pristine condition, I like the new in room coffee brewers. If you are looking for a hotel room in Albuquerque, this is the place to stay.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Robert, Thank you for your continued business. We appreciate you coming back and leaving us a review. I'm also glad to hear that you like the new look! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Birthday Stay"

5
05/12/2017

We had a wonderful stay. It was my Birthday, & it was pleasant. I got a good night's sleep, the beds were very comfortable. The only thing that I felt needed work was the Hot Tub, the jets weren't strong at all. I'm not used to that in a BW Hotel. Please have those working with POWER to make it worth getting into. Other than that, it was a pleasant stay. Thank you.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your review. I appreciate you taking the time to leave your thoughts here. I am happy to hear that your stay was pleasant and hope you will stay with us again. I will pass on your comments regarding the hot tub. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great Hotel"

5
05/12/2017

Great location, quality facilities, exceptional value, and outstanding breakfast too. We are repeat guests and stay here quite often. The hotel has been tastefully redecorated. Only downside is access during rush hour.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your review. I appreciate you taking the time to leave your thoughts here. I am happy to hear that your stay was pleasant and hope you will stay with us again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great value"

5
02/12/2017

I booked on TripAdvisor got a great last minute deal and it was worth it. We had a wheelchair accessible room for my grandmother and the only thing I would have changed is a more handicap accessible bathroom. Breakfast, pool and staff were great. Back parking lot could use a few more gates or cameras being where it is located at. Overall great experience.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Rianna, Thank you for your review and for staying at our hotel. I'm glad to hear you enjoyed the experience all around. We actually have two types of accessible suites, one has a regular bathtub with handrails and another has a roll-in shower. Please ask any of our front desk associates and they would be happy to put you in the latter upon request. We will take your comments about parking lot security into consideration. Thanks again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Good location, quiet night's sleep"

4
30/11/2017

We stayed here three nights over the Thanksgiving weekend. The suite room was a nice size and we did buy prepared food to keep in the small refrigerator and to heat up in the microwave. We also used the coffee maker in the room. We used up our decaf coffee, but the front desk was very helpful getting us some more. Our microwave worked one night but did not work the next night, but the maintenance employee was pretty quick getting it replaced for us, which was very nice as we were trying to heat up our dinner and we were hungry. The bathroom was also a nice size and stocked well with towels. The vanity is outside the bathroom so someone can use it while someone else showers. The vanity and other furniture and décor were clean and modern. They only have a few rooms that have balconies, but we got one on the side of the building facing the mountains and it was nice going outside to see the sunset on the mountains. We live in flat country, so it is nice to see what are big mountains for us. The breakfast is pretty much the standard fare that all hotels put out. Because I consider most of the food a bit unhealthy or too sweet, I rarely eat any of the breakfast food, except for maybe having a cup of orange juice. I do not like the eggs in a box that all these hotels have switched to. I would much prefer the hotels allowing us to decide if we want to pay extra for the breakfast or not. I thought the room rate we were charged was higher than we usually pay for a hotel room, and because I ate no breakfast, it would have been nice if we could have paid less. The hotel is well located with a good restaurant a very short walk on the north side and a convenience store a short walk on the south side. Residential areas are east of the hotel, so there's grocery stores and numerous eating places east. The hotel has a large indoor swimming pool, which we never use, an exercise room, and the WiFi worked well in our room. All employees we interacted with were very nice and helpful.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you very much for your candid and extensive review! I'm happy to know that the balcony suite was just what you needed and you enjoyed the room amenities. I am also glad to hear your service was helpful and polite as we always strive to be. We will take your comments about the breakfast options into consideration. I hope your family will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"What a great Best Western"

5
27/11/2017

A very well taken care of property. The 'suite' rooms were huge. Clean and well appointed. The employees were super helpful and friendly. Just a little confusing getting into the parking lot coming from the south as you have to cross over several lanes of traffic rather quickly. Will return!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Melanie, Thank you for leaving your thoughts! I'm glad to hear you enjoyed your stay. We look forward to your next visit to Albuquerque. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Perfect place to stay!"

5
26/11/2017

Great value for an excellent room!! You will not be disappointed! Friendly staff and awesome amenities. Location was close to everything! This trip was even more perfect thanks to the Best Western hotel.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Kassandra, Thank you for your review! I appreciate the time you took to let us know how everything was. I hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"I love Bestwestern but"

3
24/11/2017

Was disappointed with this location, it overall felt like any other hotel rather than the higher standards at most Bestwesterns. Its an acceptable place to stay but it doesnt stand out. Guest services handeled issues acceptable on departure.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Michael, Thank you for letting us know your thoughts. I'm sorry to hear that we were not up to your standards for Best Western hotels. We want to be more than just "acceptable"! Please, if you have the time, let us know how we can improve. Our number is (505) 830-0900. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Simple, Clean, and Quiet Office Suite"

4
20/11/2017

‘Love the layout of this suite! Easy to leave work in one area, sleep in another, with shower and vanity in-between. Nice, quiet stay with no interruptions or noisy neighbors lol. Although a little tricky to get to the first time, this hotel is so convenient! Quickly hop on freeway and arrive downtown in less than 10 minutes. Definitely recommend!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Jill, Thank you for your review! We appreciate your sharing your thoughts and are happy to hear your stay was enjoyable overall. I hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Good place to stay"

5
20/11/2017

Staff very helpful with the rooms requested. There is a very good full breakfast available till 9:30 am. Was good for us because we came in after midnight so we could sleep in and still get breakfast..

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Sandra, I am glad to hear you had a good night's sleep and found our amenities agreeable! I hope you will stay with us again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Convenient and Comfortable"

5
14/11/2017

This hotel is conveniently located just off I-25 but we did not have any road noise and our room faced the expressway. The price was good, the staff friendly, the breakfast typical but good and the beds were very comfortable. There is a brewery/restaurant just behind the hotel, very easy and felt safe to walk to. We had a small issue with the shower but other than that had a great 2-day stay.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Christa, Thank you for your review! I appreciate the time you took to let us know how we're doing. I'm also happy to hear that your stay was pleasant aside from that minor problem. We hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great facility to stay at."

5
10/11/2017

Have stayed here multiple times, will always stay here when I'm traveling this way. A little tricky access to get in but easy freeway access when leaving. The Nexus Brewery with a soul food restaurant is within walking distance, excellent food.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Dave, Thank you for sharing your experience. I am glad to hear that you keep coming back as we are happy to have you here! We look forward to your future visits. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Star accommodations"

5
10/11/2017

The hotel was one of the best I have stayed at this trip with so many amenities from a hand shower and slippers for the guests. The staff were always ready with a friendly smile and quick to be of assistance. They have a good selection of fine restaurants with in a few minute walk.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Tom, Thank you so much for sharing your comments with us. We strive to provide great amenities and guest service and are happy to hear you had a positive experience. Please, come back and see us if you make your way to Albuquerque again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"A good place to take your mate."

5
10/11/2017

This Best Western Hotel is just off the I-25 North freeway and just a couple of miles north of the I-25 and I-40 interchange. The rooms are modernly fitted and the King Suites with a jacuzzi are especially nice. The staff is friendly and helpful. A good place to have a get-away weekend with your mate.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear David, Thank you for your review! We appreciate your business and are glad to hear that you had a pleasant stay with good service. I hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"A Pleasant Stay"

5
08/11/2017

Comfortable stay, and well maintained. Breakfast was fresh and had a lot of 'extras' that are not at all hotels. Beds were very comfortable, staff was helpful and friendly. Near interstate but not a lot of traffic through the street or parking lot. Would stay here anytime that I am in Albuquerque.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Rebecca, Thank you for your review! I appreciate the time you took to let us know about your pleasant experience. We look forward to having you back in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great place to stay"

5
07/11/2017

Spotlessly clean rooms, great restaurant/brewery within walking distance, quiet location, friendly staff. The view is not fantastic, but price is reasonable and the amenities are nice. Although we were traveling as a couple, this would also be a great place to stay for families.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Sally, Thank you for your review. I am happy to hear about your pleasant stay! Please come back and see us again the next time you make your way into Albuquerque. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Price did not match the accomodations"

3
06/11/2017

I had a two night stay. The beds were comfortable, it was clean and the showerhead was good in the shower. The lay out of the suite had a window facing to the hall. The window was cover with a sheer curtain, so people could see in with no way to change it at night. The décor was outdated. The food and breakfast was great. Price was high for the quality, I was expecting more updated room. If price was lower it would be great for families. All in all a good stay.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Lisa, Thank you for leaving your thoughts here. I am happy that you had an overall good stay, but am disappointed to hear that you did not find us a good value for the price paid. We will take your criticisms into consideration. All of our rooms are supposed to have blackout curtains, so I apologize that your room did not and will look into that. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"On our way southwest!"

4
31/10/2017

What a great hotel for the price. We paid $37 less for this BW Suite than we did at a BW in the St. Louis area. Great breakfast and compfy beds. Very helpful staff!! I highly recommend this hotel for your stay.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Richard, Thanks for staying with us! I'm glad to hear about your pleasant experience and that you felt it was a good value for the price. We hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"An Average Basic Stay- That's NOT bad!"

3
30/10/2017

Older property, convenient location, spacious suites. Standard complimentary breakfast. would not opt for the whirlpool suite that was offered as an upgrade. It gave the room a very odd configuration.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your comments, as they do help us improve. We appreciate your business and want to make your stay ABOVE average if possible. Please let us know anything else you'd suggest to make this happen. I can be reached at (505) 830-0900, option 3 for Sales. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"So nice we stayed twic"

5
30/10/2017

We were travelling to San Antonio and so stayed the first time because of convenience. We stayed again on our return trip because of the excellent experience we had received. The room was comfortable. I especially appreciated the suite style with a door that could be closed between the living room area and the bedroom.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Ann, Thank you so much for your review. I'm pleased to hear that your stay was up to our standards. We appreciate your business and invite you to stay with us again in the future! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Short stay"

3
25/10/2017

Average hotel with easy access to the highway. Front desk clerk was friendly. Our room did have a bad smell upon entering but we were so tired we just opened the window. We tried calling the desk with some questions but never got an answer however It was a busy Saturday night. Breakfast was sub-par.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Mia, I apologize for the problems you encountered during your stay. We want to do more than just be average. I will pass on your comments to the appropriate departments so we can improve in these areas. Thank you for your feedback. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Room in need of repairs"

3
25/10/2017

I frequent Best Westerns and was surprised the amount of repairs the room needed. The shower head squirted on the ceiling and walls, in direction water should not be flowing. This has cause the paint on the ceiling to bubble and needs to be repaired. The drain was VERY slow, and the sink could not drain unless I manually pulled the drain plug out (YUK). The bathroom threshold was broken. I reported all the problems in the morning before I left, so I'm not sure if anything was fixed. The the positive side, the breakfast was good, and the indoor pool and spa were in working order.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Dave, Thank you for sharing your experience with us. This really helps us improve and provide a better experience for the future. I apologize for the issues you encountered and we have notified the appropriate departments. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Avg ABQ hotel"

3
25/10/2017

The rooms, which have a sitting room in addition to the bedroom and bathroom, are larger than most of the other hotels in Albuquerque. The sitting room has a couch and second TV, which could be handy if traveling with kids. Pros: larger rooms, price, friendly staff, clean rooms. Cons: getting to the hotel from I25N, no pillow choices, carpet worn, exercise facility. Information: the BW is near busy I25 and if you have a room that faces the highway it may be noisy. Ask for a room that faces away from 25. Getting to the hotel from 25N can be tricky. Once you exit the highway at Montgomery you immediately have to cross three lanes to make the left turn onto the road with the hotel. In traffic it's impossible so just continue on Montgomery until you can safely make a u-turn. Hotel has an indoor pool and jacuzzi (I used neither), and a small exercise facility. The single elliptical was malfunctioning (I brought this to the attention of the receptionist). Breakfast is standard continental fare for a 3* hotel. The pillows were all the same - firm and high which I found uncomfortable. And the walls are thin. If your a light sleeper ask for ear plugs. Bottom line - this is an average ABQ-area hotel but it has enough pluses that I'd consider staying here again.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, We appreciate you taking the time to leave us a review. I do apologize for the problems you encountered. We have taken your feedback into consideration and I hope you will stay with us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Old... Find something else"

2
23/10/2017

Although clean.. its old. Old nasty looking sofa bed in room. terrible view from my balcony. poor breakfast. weird windows next to the doorway. meaning theres a window next to the door way when you open the door its a hallway not outdoors. awful smelling soap. Staff was friendly though .

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, I apologize that you were disappointed with your accommodations and found our hotel dated. We recently renovated the lobby, front desk, and breakfast area. Please let us know what we can do to improve your experience. Our number is (505) 830-0900. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Best Hotel of many trips"

5
21/10/2017

Large suite to make possible to work while other guest is sleeping A visit in this Executive suite will make you a customer for all your next trips. My best quality/price experience. Plenty of parking space to make possible a meeting for a large group. Many good restaurant around the hotel. Good distance from main highway to provide quiet space but easily accessible.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Jacques, Thank you for staying with us. I'm happy to hear that your stay was quiet, comfortable, and in a convenient location for what you paid. It's also good to know that our amenities for the businessperson, such as the privacy door and ergonomic work desk, are appreciated. Please ask for me if you ever need meeting space in the future and I'd be happy to discuss it! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great vacation spot!"

5
17/10/2017

Very nice place to stay. We were there for the balloon festival and found it to be very comfortable. The staff is helpful and the breakfast was terrific. The location can be tricky to negotiate especially during high traffic times.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Mark & Beth, Thank you for staying with us. We appreciate your business and the time you took to leave your thoughts! I hope we will see you again next year. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Nice clean hotel"

4
13/10/2017

Very nice accommodations, just what we needed after a long day on the road.easy to find off the 25. Hot breakfast offerings of eggs, sausage and even Oatmeal( not the package kind)! Recommend this location.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for staying with us and taking the time to leave a review. As a Best Western, we do our best to provide comfortable, clean accommodations and great amenities. We appreciate your kind words and hope you will stay with us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Could be better"

3
12/10/2017

My wife and I had two extended stays (6 days and 5 days) at this hotel in September and again in early October. We stayed here twice mainly because the location was ideal for our needs. However, if location had not been such an important factor we would probably have tried a different hotel for the second stay. During both stays the lobby and front desk area were undergoing a major re-construction, which we did not know about until our initial arrival. The front desk and breakfast area were a temporary arrangement in what is normally a meeting room. It worked, but was not as nice as I'm sure it is, or will be, when all the construction is done. It would have been nice to be informed about the situation in advance. The hotel, in general, is nice – especially for the price. However, be aware that they seriously jack up their price for special events, like the Baloon Fiesta. We paid an average of about $108/night, but during the Baloon Fiesta the price of the same room goes up to over $250/night. This Best Western is attempting to compete with some of the other mid-range hotels, like Holiday Inn Express, but falls a bit short. The room was clean and comfortable, but there were some signs that maintenance is not a high priority. For instance: > For some reason, it takes considerable time for hot water to reach the sink faucets. Our first room had NO hot water to the sink, and the maintenance man couldn't figure out why. We had to change rooms. There appears to be a glitch in the plumbing. > In one of our rooms the cover on the air conditioning controls was broken off, and the closet door was missing. > Shower/bath drain was partially clogged. By the end of the shower you're standing in 3-4 inches of water. > The desk chair did not adjust well to the desk. I had to put a pillow on the chair as without it the desk was nearly at chest level. > In one room the tray in the microwave oven had been replaced with a tray that did not fit that oven. We made it work, but it was awkward. > It seems that stairwells are not often cleaned. On our first stay I noticed some dirt on the stairs, and it was there the entire week we were there. The breakfast was not on par with other, similar hotels we've stayed at. The best part was that they had scrambled eggs and bacon, ham or sausage patties every morning. The cereal offering was average, pastry was very limited and mediocre, and the orange juice was lousy (more like Tank than real juice). Fresh fruit was also limited and rather poor quality. On the plus side, the room was clean and comfortable, wi-fi worked well, and the housekeeping staff was friendly, and did a great job. If you're sensitive to traffic noise, ask for a room on the side of the hotel facing away from Interstate 40. The other side does have some noise from Montgomery Blvd., but it's not as bad as on the Interstate side.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your helpful feedback. On behalf of Executive Suites, I apologize for the disappointing aspects of your stay. Rest assured, we have read your comments and will take them into consideration. The maintenance and hotel cleanliness issues you encountered are not acceptable and we will discuss these with the appropriate departments. I also apologize for the rates being higher the next day from the previous. Unfortunately, we cannot do much to change this method of pricing. Our room rates are set according to demand throughout the year, including special events like Albuquerque International Balloon Fiesta which have most hotels in the city near capacity or sold out. I am glad to hear, however, that you found our housekeeping staff, room cleanliness, and complimentary internet access satisfactory. We finished the majority of renovation in the lobby prior to Balloon Fiesta and are putting in some new trim, carpet, and other finishing touches now that it has concluded. I hope you will give us another chance so you can see these changes. Please, let us know if there is anything else we can do to regain your trust. Our number is (505) 830-0900. Thank you, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"A Wonderful Experience!"

5
08/10/2017

After being on the highway for two days straight of course I looked on my phone to check the Best Western app and of course I stumbled upon one it mediately .9 miles from where I was. I must say I have a really enjoyed myself the morning I checked in the lady was so sweet I want it fresh shell eggs she made sure to get them scramble them and cook them for me just like I want it everything was fresh and the company was very good. I found out a lot about the city through her and also the lady that check me in. The pool and jacuzzi was excellent! I didn't really get a chance to do much sightseeing because I enjoyed myself right on the premises. Also when I checked out the gentleman was very informative about places to go things to do which I took a lot of his suggestions and it just made my trip even better. I really felt comfortable there and I will be back! Thanks a bunch!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Atonyia, Thank you so much for taking the time to review us. I'm happy to hear your experience was satisfactory! I am also glad to hear that our staff was as helpful and informative as ever. We would love to have you back again for sure. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Passing Through"

4
06/10/2017

The hotel was in the final stage of a LOBBY remodel and the check-in and breakfast area were all in the same room. Even with this going on the staff did a fantastic job of dealing with it. Really great people.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Dennis, Thank you for your business and patience during our renovation. We appreciate the time you took to leave us a review. I'm also happy to hear that our staff continued performing to Best Western standards during that time. I hope you come back and see us again soon! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Newly Remodeled"

5
05/10/2017

Under construction still but nicely remodeled. Clean, comfortable, spacious room with nice amenities save for powdered creamer with coffee maker in room. Nice hot breakfast with lots of breakfast options.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Dale, Thank you for taking the time to leave a review for us. As a Best Western hotel, we pride ourselves on providing pleasant accommodations and convenient amenities. We appreciate your business and hope you will come back and see us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Family visits"

4
04/10/2017

We stayed in a two room suite with our children with connecting doors. We always stay at this property when in Albuquerque to visit with our families. It's very spacious and clean. They offer a full breakfast in the mornings and 24 hour coffee and cookies in the afternoon. The property has a huge indoor pool, and weigh room. I would highly recommend this property to everyone.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Frances, Thank you for taking the time to leave us a review. We appreciate your loyalty and for putting your trust in our hotel. As a Best Western, we pride ourselves on offering comfortable accommodations, convenient amenities, and great guest service. Thank you again for your comments. We look forward to your next visit! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Excellent"

5
04/10/2017

The rooms, staff and breakfast were fantastic. We will return here each time we come through Albuquerque. Thank you for your dedication and obvious managerial decision to make your hotels welcoming and inviting.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Arthur, Thank you for putting your trust and confidence in us. As a Best Western hotel, service is our priority. We appreciate the time you took to leave your thoughts and look forward to your return! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Lobby Under Construction"

5
04/10/2017

Excellent hotel EXCEPT Lobby was all blocked off due to construction (not told in advance) and we had to enter in by the back door and walk the hall to make-shift, which was also used for breakfast and very noisy and dusty. The Lobby had been beautiful before being torn up

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Patricia, Thank you for staying at our hotel. I am happy to hear your experience was satisfactory overall. I humbly apologize for the inconvenience caused by construction, which is due to be completed this week. We renovated to bring a fresher look to the lobby, front desk, and dining area as well as fix some longstanding issues. I hope you'll get to see this change by staying with us again. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Fire escape door was blocked!"

1
01/10/2017

As retired people we travel a lot, and stay in Best Western as often as we can. This place was beyond a doubt the worst BW we have ever stayed in, including ones in very small out-of-the-way places. The fire escape was blocked by construction. When I reported it to the front desk, the counter agent was very unconcerned. She said she knew nothing about it. Additionally the sheets had stains on them, the curtains were spotted with something red and the bottom sheet would not stay on the bed.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, I deeply apologize for your negative experience at our hotel. The cleanliness of the sheets and curtains in your room was unacceptable and should not have passed inspection. To my knowledge, the side and later back door were blocked off for a few hours each due to new tile being installed. Nevertheless, I am sorry for the inconvenience on both counts. We want all of our guests to feel safe and pleased with their Best Western experience. Please let us know what we can do to gain back your trust in us. Our number is (505) 830-0900. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Weekend Getaway"

5
28/09/2017

The clerk that checked us in (sadly, I did not get her name) she went above and beyond the call of duty, She was very professional and efficient as well as Suzette, the clerk that checked us out. We will definitely be coming back!!

"Very nice hotel for a great price"

4
20/09/2017

We stayed here while spending a day at Acoma Pueblo. It was centrally located and easy to find. Our room was very comfortable. It had two rooms and included a refrigerator and microwave. We couldn't have been more pleased with it and the value of the room. It had a large swimming pool and hot tub which we didn't get to take advantage of, but it looked really nice and clean. Our breakfast was fine. I would recommend it to others.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for your comments. We appreciate your business and the time you took to let us know about your experience. I hope you will stay with us again in the future as we would love to have you back! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Place to stay while looking for homes in Albuquerque"

3
20/09/2017

First off no one told us that the front desk area was under construction, second, how can they call themselves "Executive Suites" as there is nothing here for the executive. I understand that hotels/motels have to do some upgrading to their properties but the staff not informing the guests about construction being done on one of their properties is just NOT RIGHT. The one girl that did check us in, the maintenance man who helped us up to our room with our belongings, and most of the housekeepers were very pleasant. The breakfast was o.k. but the eggs were cold, coffee was very strong almost bitter. The rooms were very clean and comfortable. The doors on the rooms did not stay in the locked position so you had to slam them shut. We had to have the maintenance man come up and work on the door so it would close easier but apparently everybody else's door had to be slammed shut so we had to put up with that. This Best Western was terrible to get into from the freeway, very confusing for someone from out of town. Like I mentioned before I understand construction and the inconvenience but have the common decency to tell your guests before they make a reservation so they can make the choice of weather they want to stay there or not. The

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Cindy, I apologize for your disappointing experience. We do our best to provide a great experience even while undergoing construction. The title refers to our two bed, extended living room Executive Suites. We also have a Business Center on property plus a work desk and chair in every room. I will pass on your comments about the breakfast, doors, and see about adding a disclaimer to our reservations system. Sincerely, Jovan Gauthier Sales Coordinator

"A stay at the Best Western Plus in Albuquerque,NM"

5
15/09/2017

My wife and I had the pleasurable experience at staying at the Best Western Plus motel in Albuquerque, NM. The whole experience was delightful and I have no reservations in recommending it to other travelers to Albuquerque.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Ralph, Thank you for staying at our hotel! I am happy to see that you enjoyed the whole experience and appreciate your recommendation to others. I hope you will stay with us again in the future. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Great stay"

5
09/09/2017

The hotel is being up dated and the room they put us in had already been done. It was clean and the bed was comfortable and the room looked nice, the staff were friendly and nice and very helpful,,the outside of the hotel is very well lighted for security at night, it is kinda hard to get in and out of the street leading to the hotel as far as traffic, but if you go right out out the hotel you can use the traffic light at Jefferson to navigate your way around, if you use montano it is best to turn right only But that will get you back on the highway .Good Hotel Good Staff Great Location it is best to stay on the south side of the building away from the highway for a quieter stay..

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear James, Thank you for your kind comments and we appreciate your patience with the renovation process. All the rooms have been completed and we are now updating the lobby, breakfast area, and front desk. I hope you will come back and see us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Recent stay on way home after week in Grand Canyon area"

5
07/09/2017

After 9 days on the road, this hotel had quiet rooms, comfortable beds and was near restaurants etc; only complaints? The darn fan-attached-to-bathroom light that was terribly loud; I understand the need for removing moisture, BUT, sometimes a person would like to use the bathroom during the night, without waking everyone else.....

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Michelle, Thank you for staying with us and leaving a review. I am happy to hear you had a positive experience overall. We pride ourselves on our convenient location and comfortable guest rooms. I apologize for the issue you experienced with the bathroom fan, we will look into this. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"One night stop over."

5
29/08/2017

3rd time in Albuquerque. This was the first BW in this city that was a plus. If we come back to Albuquerque, we know where to stay. Loved everything! Definitely would recommend this Best Western Plus Executives Suites, Albuquerque!

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Denise, Thank you for staying with us. We appreciate your business! As a Best Western, we do our best to offer great service and accommodations for the price. I look forward to your next stay with us. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Nice, Attentive Staff and Nice Breakfast Area"

4
28/08/2017

TV in living room and in bedroom, so my wife and I could watch different programs. Good, average breakfast choices. We chose two nights and I am not sorry even though it was too close to the loud freeway (we kept the fan on, which worked pretty well to drown out the traffic). This hotel is rather difficult to find easily.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear David, Thank you so much for staying with us. I am glad to hear your experience was overall positive! I do apologize about the traffic noise as it seems to vary depending on the night and one's position at the hotel. Earplugs are available with no charge at the front desk of any Best Western hotel, so please feel free to ask for them in the future. Thank you once again, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Tourist in Albuquerque"

5
24/08/2017

From the time we checked in to this motel to the time we left the staff was very helpful in every way. We like the location because it was easy on and off I-25. Stores and Restaurants were close by and View of Sandia Peak was beautiful. Will come back again.

"Home away from home"

5
22/08/2017

Everyone here at this Best Western hotel are wonderful, caring people. They were all helpful and made our stay very nice. This hotel is one of the few in Albuquerque that have some suites with jacuzzi tubs in the rooms. The beds are very comfortable and the rooms are very spacious. This is the hotel we always go to if we need a place to stay in town or just want a place to escape the normal routine. It is also the hotel we recommend for our out of town guests. It is convenient and centerally located to most attractions and entertainment venues in Albuquerque. The rooms are quiet, even though the hotel is located next to I-25.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Marie, Thank you for your review. I am happy to hear that your stay was enjoyable all around! We also appreciate the recommendations you've been making to others. Thanks again and we look forward to your next visit. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Family Fun"

5
21/08/2017

Every year I take my family on a weekend trip to New Mexico and we stay at this hotel. Love the service, the rooms and the pool. The only downfall I have is that we always reserve 3-4 rooms and have a hard time getting them all next to one another. The staff is friendly, breakfast is awesome and the grandkids love the pool. We will return again next year and hopefully many more.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Kandy, Thanks for being a loyal customer! We appreciate you coming back every year and am glad to hear that our service and amenities are a hit. I apologize about the relative difficulty of getting rooms in the same area. We do our best to accommodate, but it usually comes down to availability versus different room types being near each other. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Nice"

5
21/08/2017

Very new clean hotel. Views aren't good but try for a suite with balcony. Very Quiet location. Nice lobby. Has guest laundry facility. Wish I could have stayed longer.. Very reasonable price. Bed like new.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear John, Thanks for taking the time to leave us a review. We appreciate your business and kind words. I hope you'll be able to stay with us again! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites.

"Nice hotel in a bad location"

3
16/08/2017

My son and I stayed at this hotel for 3 nights. The hotel is nice inside, very comfortably appointed and has a friendly staff. However, I would probably not stay here again for 2 reasons. There is no restaurant in close proximity. I am a runner, and I did not feel safe running in the neighborhood surrounding the hotel. If these are not important for you, then I can recommend this hotel.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to share your thoughts. I apologize that the location did not make you feel safe. There is a restaurant a block away called Nexus Brewery, just behind the hotel. I am glad to hear that everything else was to your liking. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Very nice stay."

5
15/08/2017

Our room was very comfortable, clean, roomy, and pretty quiet. The front desk staff were very friendly and efficient. The bed was soft which was good for my liking but a little soft for my husband. It was right off the highway which was good for our stay as we were there on business. Did hear some highway traffic at night but I just turned on the fan and did not hear it anymore. We will stay there again when we are in Albuquerque.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for staying at our hotel and leaving your thoughts here. I am glad to hear your experience was satisfactory. We hope to see you again for sure! Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Family Reunion"

4
15/08/2017

We were on our way home from a family reunion and this place was very comfortable and accommodating. The hot tub didn't look very clean though. And you only had one towel in the pool area for my grandchildren.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Sandra, Thank you for staying at our hotel and leaving your thoughts here. I am glad to hear your stay was pleasant overall. I apologize about the cleanliness concerning the hot tub as well as the lack of towels and have informed the appropriate departments. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Albuquerque, NM"

4
14/08/2017

We stayed in several Best Westerns on our roadtrip with our 7 year old grandson... This was not our favorite but it wasn't the worst... we did not take advantage of the breakfast because we wanted some good hot food..

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Judy, Thank you for leaving us a review! I am glad to hear you had a satisfactory stay. There are hot breakfast options at our hotel in the morning including waffles, eggs, sausage or bacon, and oatmeal. Please let us know what we can do to become one of your favourite hotels. We can be reached at (505) 830-0900. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executives Suites

"disappointed stay"

2
11/08/2017

For this being a Best Western Plus, it lacked in quality we find in others. The lobby was nice. The bed was not as comfortable as other places we have stayed and ALL the pillows were lumpy and the room had a musty smell to it. There was fresh blood on the shower curtain which really was upsetting. The traffic is like sleeping in the middle of a speedway.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, On behalf of Best Western Plus Executive Suites, I apologize for your disappointing experience. I can assure you that the conditions you encountered are not acceptable or usual for our hotel and we will make sure to reinforce standards with our staff. As per your conversation with Tanya yesterday, we compensated the room rate and added 5,000 Best Western Rewards points to your account, which I hope will gain back your trust. Sincerely, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"SLUGS"

3
08/08/2017

Room 125 had slugs in the room, they gave us a small discount at check out room 112 the shower faucet didn't work it would not get to a hot water spot Breakfast was good except the biscuits were in a tortilla bowl and were cold

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, I apologize for the problems you encountered during your stay and thank you for bringing them to our attention. Please let us know if there is anything we can do to bring you back. Sincerely, Jovan Gauthier Sales Coordinator

"Quality Best Western Stay"

5
07/08/2017

We have stayed at this Best Western multiple times. The rooms are always neat and clean, quiet location even though on I-25. It is close proximity to many great restaurants at the next exit on I-25. The morning free breakfast is plentiful and filling. We will always keep this spot as one of our favorites.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Jane, Thank you for your review. I appreciate the loyalty to our hotel! We look forward to your next stay with us. Sincerely, Jovan Gauthier Sales Coordinator

"Great, but..."

4
06/08/2017

Overall the room and service was good. I experienced three power outages in the evening but was never told what or why. When I asked they acted like they didn't know what I was talking about. Don't let this stop you from visiting because otherwise it's a nice hotel.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thanks for leaving your thoughts for us. I apologize about the power outages. The staff on the next shift may not have known about them. I am glad everything was good otherwise and this would not deter you from staying with us again! Sincerely, Jovan Gauthier Sales Coordinator

"Great place to stay"

5
05/08/2017

Large comfortable rooms. 1 tv in living area and 1 in bedroom. I would definitely stay here again. Variety of breakfast items - everything was fresh and hot. Very friendly and helpful personnel. Room was very clean and I appreciated knowing the TV remote was cleaned after every stay.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for giving your thoughts on our property here. I am happy that you were pleased with your stay. Please visit us again! Sincerely, Jovan Gauthier Sales Coordinator

"Great Find!"

5
04/08/2017

We stayed in Pueblo the night before at the same price as the BW+ Executive. The difference was night and day. Everything was in working order and clean. The staff was very friendly and the breakfast was plentiful and fresh. It was a pleasure to stay here and we will do it again.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Mike, Thank you for your patronage and giving us your thoughts. I am happy to hear that you found your stay pleasant all around. We look forward to doing business with you again! Sincerely, Jovan Gauthier Sales Coordinator

"A bargain with a great location"

4
03/08/2017

You'll find a great price and a friendly staff that serves a terrific breakfast! For Albuqueque the price is right for a good location if you are traveling I 25. The Best Western appellation means something when it comes to management, quality and cleanliness. Just wish the pool wasn't closed for a very thorough cleaning when we arrived.

"Quiet and pleasant "

4
03/08/2017

Only a one night stay for us, but it far exceeded the place we stayed headed through Albuquerque the week prior. Indoor pool is nice. Rooms are clean and comfortable, equipped with fridge, microwave and a desk for those business travelers. It was quiet all night, combined with black-out curtains provided for a restful sleep. I thought the pillows were a little lumpy but that seems to be standard for most hotels now. Breakfast was great! Oatmeal "bar", biscuits and gravy, toast and bagels, sweet rolls and muffins, eggs and sausage, cereal selection, fresh fruit, waffle bar. Would stay here again if we come through Albuquerque again.

"Great suite and great price"

5
02/08/2017

Stayed here the last night of a 10 day 10 state road trip. I can honestly say that our stay here was the best room for the money on our trip. My wife was very excited for the large large jetted tub in the room. She was not disappointed. The water was hot hot and the jets were very powerful. The breakfast was equally good and they had chicken soup ready for us at check in! Don't miss this one!

"Excellent Value"

5
02/08/2017

Clean and well-appointed guest rooms. Very spacious and comfortable. Breakfast offered a good selection of quality items. The hotel staff were prompt and courteous and even called her room after we had settled in to make sure that we were comfortable in the room was satisfactory. Hospitality is obviously a priority at this hotel; we were even offered hot green chili stew upon arrival! We will stay here again if we have the opportunity.

Jovan G, Director of Sales at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you. I appreciate the time you took to write a comprehensive review of our hotel. The green chile stew has certainly been a hit with guests since we started offering it at check in time. Please do stay with us again, we'd love to have you back! Sincerely, Jovan Gauthier Sales Coordinator

"Clean comfortable room"

5
01/08/2017

Hotel is easy on and easy off freeway (I25). Room was very clean, wife usually carries a can of lysol to spray room, did not have to use. Usual continental breakfast. Close to many resturants, minutes to Old Town.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Gene, Thanks so much for your review! We appreciate you taking the time to share your thoughts. I am happy to hear that our hotel and your room was up to your standards. However, I'm sad to hear your hotel experiences have been so varied that it necessitates bringing your own cleaning supplies! We hope you will stay at our hotel again in the future. Sincerely, Jovan Gauthier Sales Coordinator

"Great experience with family"

5
23/07/2017

This was a repeat stay with our grandchildren. Very enjoyable. Staff is very helpful and friendly. This is a convenient distance from both our Arizona home and our family inColorado. We would recommend the suites as the perfect size to accommodate our grandchildren.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thanks for sharing your positive experience with us and being a loyal customer. We look forward to you coming back in the future! Sincerely, Jovan Gauthier Sales Coordinator

"Great stay at a reasonable price."

5
23/07/2017

If you're looking for a great place to stay while in Albuquerque, look no further than the Best Western Plus Executive Suites. The friendly and helpful staff, the easy access to Interstate 25, and the close proximity to many of Albuquerque's attractions, such as Old Town, the Botanical Garden, Aquarium, zoo, and numerous museums, make the Best Western Executive Suites an excellent choice for your home away from home in the Duke City.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Bruce, Thank you for sharing your impressions. I am glad to hear you had an excellent experience and were able to take in so much of the city while here. I hope you will get to stay with us again in the future! Sincerely, Jovan Gauthier Sales Coordinator

"Best hotel ever!"

5
23/07/2017

I highly recommend this hotel. It was such a pleasant experience. The rooms, front desk service, cleanliness and breakfast were all amazing. The beds were so comfortable you don't even want to get up. The breakfast has a wide variety and was delicious. The price of the room can't be beat.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Guest, We appreciate your taking the time to leave us a review. I am also glad to hear that your stay was very satisfying! Thank you and I hope you'll get to stay with us again. Sincerely, Jovan Gauthier Sales Coordinator

"Better than expected "

4
23/07/2017

I've been fortunate to travel all over this country and have stayed at some very nice hotels and have stayed in some really bad ones. I made reservations at this property kinda by mistake because our travel was somewhat last minute. To keep this short this property was much better than expected. My experience with a Best Western/Days Inn type property has been a roll of the dice at best but this Best Western was nice. The rooms are dated but were very clean and The front desk staff was friendly and helpful. The only real knock against this place is There aren't any restaurants within walking distance but there are several nice restaurants just a mile north. Other than that I would recommend this hotel for a few nights stay. The price was right and they did a wonderful job. THANK YOU Best Western for making our vacation enjoyable!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Rusty, Thank you for leaving your comments here. We appreciate your feedback and are glad we were able to exceed your expectations. There is a restaurant one block north of our hotel called Nexus Brewery to the left on Pan American Freeway Northeast. Make sure to try it next time you are here, I don't think you will be disappointed! Sincerely, Jovan Gauthier Sales Coordinator

"Worst experience ever"

1
20/07/2017

Would never stay with this motel again. Best western of Albuquerque nm on pan American staff was very rude and I ended up not being able to get a room for fifteen hours later at another motel and best western ended up charging my credit card

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Guest, Thank you for letting us know about this incident. I apologize for your disappointing experience. Please call us at (505) 830-0900 so we can get the full story of what happened. We'd like to regain your trust if at all possible and make things right. Thank you, Jovan Gauthier Sales Coordinator

"Very Nice!"

5
17/07/2017

It's odd that there's a window looking into the hallway, but the room and bathroom were clean and spacious. We were on a road trip, so we got hot showers, slept in comfy beds and the hotel was quiet. Breakfast the next morning was great too!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Melissa, Thank you for your review. I am happy that you had a great experience with us! I hope you will be able to stay with us again in the future. Thank you, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"Average Hotel"

3
17/07/2017

Very dated. Rooms tend to be dark and cramped. Ok for a night or two. We still had 2 days left in our stay so checked out early and moved to another hotel. Staff is very friendly and beds are comfortable enough.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Dear Guest, On behalf of Best Western Plus Executive Suites, I apologize for your disappointing experience. We want your stay to be more than just average. We've already renovated the rooms and are renovating the rest of the hotel by the end of this year. I hope you will give us another chance then. If you have any other concerns or suggestions to how we can improve, please let us know. Our phone number is (505) 830-0900. We'd be happy to listen. Thank you, Jovan Gauthier Sales Coordinator Best Western Plus Executive Suites

"High Caliber Hotel"

5
15/07/2017

We were pleased with the location and the quality of amenities. After having traveled for a long time, it was nice to rely on a convenient place to lodge for the night. Overall, it was a very good value and we appreciate the consistency that Best Western provides.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you, Nathan! I am glad you had a pleasant experience with us and hope you will get to stay with us again.

"Clean, well appointed, great staff"

4
15/07/2017

We actually booked at another BW, but after one miserable night, called the Executive suites and was able to get a lovely king suite for the rest of our trip. The room was clean, well appointed with fridge, microwave, all toiletries, and a quiet AC. Our housekeeper did an impeccable job of maintaining our suite for the 4 days we were there, and all requests were dutifully carried out. We didn't have an opportunity to enjoy the pool, but it was clean and the area was well maintained. The dining area is small, but there was always plenty of fresh fruit and hot breakfast items available, including a Belgian waffler that allowed guests to make their own waffles. We enjoyed our stay and would choose this hotel again.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
I am very sorry to hear about your disappointing experience at another hotel in the Best Western family, but happy to hear we could regain your trust in our brand. We do our best to provide a quality experience. Thank you for your review and I look forward to your next stay with us!

"Average quality"

3
13/07/2017

Pool is cloudy and cold. Rooms are clean, paint and wallpaper on the walls was done poorly. Not a great place, but not a low quality room either. Would stay here again if no other chains are available.

"Nice clean rooms - not Plus level in my opinion"

4
13/07/2017

The room was fine.Everything was clean and the bed comfortable. Took advantage of the breakfast the next morning. No waffles but everything tasted good. The front desk helped with restaurant suggestion and times to visit Sandia Peak. Would not hesitate to stay here again.

"Not the service or comforts you are used to getting."

3
13/07/2017

The ac is too small to cool the size of the rooms with 100 degree temp. Outside. Could not get the room cooled down. The bed brand is not consistent so could not sleep comfortable. Staff does not smile and greet you with a warm welcome.

"Was wonderful"

5
12/07/2017

When I travel to Albuquerque I will always stay here. Staff is amazing and perfect location. Rooms and pool are very clean. Love that they have coffee, tea, and hot chocolate you can make all day. One thing that would be nice is sever breakfast longer on the weekend.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
I'm glad you enjoy our hotel! Thank you for your comments. I will pass on your suggestion about breakfast.

"Recommended"

5
03/07/2017

Friendly staff and nice hotel. Conveniently located to many parts of town, and not noisy. High quality rooms and amenities. Breakfast OK. Parking OK. Price is good for this type of hotel. Our baby liked it.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Samuel, thanks for your comments. We're glad to have provided a great experience for you. I'm sure a happy baby didn't hurt either!

"great place for bikers, they have a wash bay for us"

5
01/07/2017

great rooms, a true suite, wash bay for bikes, and great breakfast. older but clean, staff knows their stuff, a bit hard to get to, be careful or you'll go past it, on a dead end along freeway, our new go to place in Duke City

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your review, Mike! We try to offer something for everyone whether they're a family on vacation, in town for business, or having a motorcycle trip across the southwest. Look forward to you being our guest again in the future!

"Quick stay"

5
30/06/2017

The front desk staff answered any questions we had concerning our room payment. The room was clean and the bathroom was big enough for our 2 kids and 2 adults. We love the beds and our kids feel at home when we enter the room because they known the hotel and we stay near family.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your comments. We appreciate your trust in us and do the best we can to provide a clean, comfortable experience with good service. I hope you will continue to stay with us in the future.

"Business Manager"

5
29/06/2017

Was an excellent stay and great rooms great breakfast. Very friendly staff and was well taken care. Will recommend this hotel to others. Clean outside and great looking outsemshpere. Don't know what else to say but it was a great place to stay enjoyed my time!!!!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your comments! I'm glad you enjoyed our hotel. We do our best to provide great amenities, service, and accommodations. I hope you will stay with us again in the future!

"Good night stay"

4
28/06/2017

Great deal for the price you pay. Convenient location staff was very friendly. The pool was well kept the Jacuzzi could've been a little hotter and the jets did not blow very hard. I would definitely stay there again .

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thanks for your review and constructive feedback. We try our best to give great guest service and accommodations. I will let our maintenance department know to take a look at that. We look forward to your next stay!

"Dated Property Showing Its Age"

3
28/06/2017

This was the weakest of several Best Westerns we stayed at during a cross country road trip in June 2017, but still made for a decent place to rest for an evening. We ( family of four) had lots of space in the huge two queen suite with living room. The room was clean and the beds fine. The breakfast was also fine and the staff very attentive busing tables and keeping everything stocked. The hotel is also just off the interstate. The downside is that the hotel is really showing it's age. The decor is an odd mix of Southwest and traditional European that seems to have been done in the 1980s. The rooms were dark, with the living room having an interior window to the hall, which meant keeping the curtains closed for privacy. The carpets seemed worn. The drain in the bathtub did not work right ( to be fair, we did not contact the front desk). The elevators are small. It seemed like a lot of the rooms were empty, breakfast was subdued compared to other hotels ( which could be a good thing) and there was a sense of something well past it's prime. The staff was good and seem to be doing the best that they can with a dated property. We will most likely stay somewhere else the next time we are in Albuquerque.

"Ratings fooled me. Never again."

3
27/06/2017

We usually stay in Hampton Inns on Interstate trips but none with a suite were available in the area so I gave BW the first chance in a while. I used to stay at BWs a long time ago but had had too many poor experiences with a few great ones. This is a remodeled hotel that did not put enough into the remodel to charge a price that was not that different from a Hampton Inn and Suites. Instead of my express check-in or bypassing the front desk altogether with digital key as with many Hamptons I instead was the only person at the desk who had to wait for the employee to finish other tasks that I guess were more important than helping a guest. One of these was putting away a box of the little shampoos and conditioners. Upon entering the hallway I was slapped in the face by the smell of some sort of disinfectant. It smelled as if someone had spilled a 55 gallon drum of carpet freshener on the carpet and not vacuumed it up. The furnishings in the room were new but looked as if they purposely picked out the cheapest possible new version of each piece. Breakfast was OK and checkout also involved a trip to the desk as auto checkout was not available. Maybe I will try a BW again in 20 more years. If this was a plus I truly want to avoid the ones without a plus.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
I apologize for your negative experience. We do have express checkout available, all you need to do is leave your keys in the room and we will take care of the rest. Please contact us so we can discuss your issues further. We do not want your next stay at our or any other Best Western to be in 20 years! Our number is (505) 830-0900, just ask for myself or Yahima (General Manager).

"Decent"

3
23/06/2017

We stayed overnight here. Location was kind of tricky to get to but convenient near restaurants and highway. But it was very quiet. We were however surprised how big the room was. Breakfast was decent.

"Treated what was important to me as important!"

5
21/06/2017

I'm sorry I don't remember names but the front desk staff at checkout and departure were great! I was extremely tired, I was just riding in from Tucson on my Harley and the front desk Clerk let me park my Harley by the front door in the light. Also, she was polite enough to listen to my wining about my soreness. I was so pleasantly surprised! That meant everything to me! The next morning at checkout I was asked if I enjoyed any particular part of my stay; I said yes, I did appreciate the gesture towards my bike's safety and would tell everybody that you are Harley family friendly and that I am happy to do so because I work in a Harley-Davidson dealership. I will send you every traveler I talk to. Thank you again!

"Great Value, Comfy beds"

5
21/06/2017

The lobby of this Best Western was impressive and although we didn't get to use the pool because we got there so late, it was a pretty pool. We stayed in a queen suite which was very roomy. The beds were so comfortable, I didn't want to get out. It was the best night's sleep I had in a week!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Mary, thanks for your review. I'm glad we were able to provide a satisfactory experience for you. Please feel free to stay with us again, though I hope our comfortable rooms won't keep you from your responsibilities!

"A good stay"

4
19/06/2017

A very nice hotel, great rooms and amenities. A good breakfast. The staff attitude could have been better and the pillows were too bulky without options (that we were aware of). A bit difficult to access the hotel from the I25 but worth the effort.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Tony, thank you for your review. I'm glad that your stay was overall pleasant. Please feel free to call us at (505) 830-0900 so we can know more about the service you received at the front desk.

"Affordable room with nice amenities"

4
18/06/2017

We enjoyed our stay at this hotel. Despite being right off the interstate the rooms were very sound proof. I didn't hear the car noise nor other common room noises. We had a suite with the other room, which had a nice sized refrigerator with small freezer and microwave. We found the accommodations quite nice for the price paid. The location is convenient if you are wanting quick easy access to any of the interstates. I would consider staying here again.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Lisa, thank you for your comments. I'm glad to hear you got a good night's rest and enjoyed the amenities provided. We do try to give great value for the price. Please let us know what we can do to make your score 5/5 in the future!

"Best Western in ABQ NM"

5
15/06/2017

The romm / suite was very large and so was the bathroom. The breakfast was good with many hot and cold selections. The staff was friendly and courteous. It was an easy access from the highway. We stay at Best Westerns whenever we can and have always been satisfied.

"Overnight Stay in Albuquerque"

5
14/06/2017

Hotel was convenient to highway, clean rooms, no restaurants within walking distance. Bathroom area was fine, separate living area with a door was convenient as we were traveling with children. Air conditioning did not cool the separate living area so was very uncomfortable. Bed was ok, pillows not so much, hotel tastefully decorated. No extra blankets for the sofa bed in room. Breakfast area very small so they opened conference room to accommodate guests. Not many options but adequate. Pool was not too cold, fitness center was adequate. Complimentary internet slow. Business center computer was not working so Amber at the front desk assisted me with printing boarding passes using the hotel email. Overall a good experience & would recommend as my first priority is cleanliness and this hotel passed the test.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your review, Cherri. I'm glad you had a good experience overall. We will take your other comments into consideration.

"Great Rest"

5
12/06/2017

The room was large and the bed was the best as far as comfort. The staff was very helpful. Great location right off I-25. Made me wish I needed to stay more than one night. I slept very well. I do recommend this hotel.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you so much for your comments. As a Best Western hotel, we do our best to provide a comfortable night's rest and great service. We hope you'll get to stay with us again!

"Great location"

5
12/06/2017

The hotel is in a great location to see the area. Only a few minutes from the tram to go on the mountain and a casino nearby also. Tammy at the front desk was so nice and helpful. They have a breakfast included that is really good. Also just off I25 it's only about 45 minutes from Santa Fe. So that was a nice day trip. The was clean and very nice.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you! I'm glad you liked our hotel. We strive to offer great value when it comes to service, amenities, and cleanliness. Please come back and stay with us again.

"Best Western Motel"

5
11/06/2017

Room was clean and comfortable. We didn't experience any difficulties with the room; beds comfortable and clean. Breakfast had a good variety, was well maintained, and enjoyable. We would definitely come here again if we are in the area. Also received a good impression of Best Western in general and will stay in others as needed.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thanks! We strive to offer comfort, cleanliness, and great "extras" at our hotel. We look forward to you staying here again.

"Nice Best Western but beware of smokers"

4
07/06/2017

Stayed for 2 nights and chose this hotel because we are fans of Best Western and this one had a great location near restaurants. We had a first floor suite with a window that overlooked the hall. The room was clean and the a/c worked fine. Plenty of electrical outlets in the room. Breakfast was very very good. We really only have one complaint that keeps us from giving 5 stars to this location. They have a smoking area right outside the front entrance. The double doors to the hotel are flanked by two benches which were occupied by smokers constantly. I don't want to be an anti smoking snob, but it was kind of disgusting walking through the cloud of smoke every time we went in and out of the building. I sort of felt sorry for the smokers that this was their option. I did mention it to a young lady at the front desk and she said "sorry about that". If the hotel could move "smoking central" away from the front doors, this would deserve a 5 rating.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your comments. As a Best Western Plus, we do our best to provide clean spacious rooms and great amenities so I'm glad these were satisfactory. Did you get to try the biscuits and gravy for breakfast? Yum! We will take your comments about the smoking areas into consideration and do apologize for the inconvenience.

"Nice"

5
05/06/2017

Our four night stay was great, one of the quietest hotels I've ever been in, breakfast was great as was the staff. Pool area was very well cared for, room was great and very comfortable. Will definitely stay here again.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you, Morgan. Did you get a chance to try the biscuits and gravy for breakfast? Delicious. As a Best Western Plus, we do our best to provide excellent guest service, clean spacious rooms, and convenient amenities so I'm glad they were all to your liking. Thanks again for taking the time to write your comments. We hope to see you again!

"Want an excellent experience? Stay here!"

5
04/06/2017

I had an excellent experience staying at this property. All aspects of my stay here was very enjoyable. the Hotel staff were very pleasant and very helpful when their assistance was required. I would highly recommend this property to anyone desiring a nice place to stay.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Valdemar, thank you for your review. We do our best to provide great guest service and a comfortable stay. I hope you will stay with us again in the future!

"Would definitely stay here, again!"

5
03/06/2017

Last minute reservation was well worth it - near restaurants and the interstate. Quiet, large room with sleeper sofa and a window to the hall (different...). Breakfast was top notch - even had green chili stew! Just make that reservation for this BW!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thanks for your comments. I'm happy to hear that your accommodations, however last minute they were reserved, were comfortable! We strive to offer great two-room suites with all the amenities that guests expect at a Best Western Plus for a good price. The green chile stew has been a big hit since we started offering it. Make sure to try the biscuits and gravy next time you are here. Really brings me back to when I lived in the south. Thank you once more and hope to see you here again!

"Review"

5
01/06/2017

Very nice and clean. Great curb appeal as well. Close to all different types of restaurants. Easy access off and on the interstate. Hours of operation is good. The room was very nice. I truly didn't expect to have a separate bedroom which was very nice

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your review! We do our best to provide convenience, cleanliness, and comfort for our guests. We get a lot of favorable comments about being an all-suites hotel! It seems to be a pleasant surprise for those who didn't know, especially when travelling with others. I hope you got to try Nexus Brewery or Cocina Azul when you were here, we love those restaurants. Thanks again and I hope you get to stay with us in the future.

"Love it!"

4
31/05/2017

This is our new place to stay! It's in a very convenient area. Near the freeway, which u cannot hear, and close to places to eat and near a several theaters. The room we stayed in was recently remodeled, it couldve been cleaned better. We could still see the dust in the bathroom floor from the renovation in the bathroom but it was ok we could still live with it. The couch looked dated but still ok. Everything is still sooooo nice there and quiet-not to mention the pool and hot tub is nice. We love taking the shuttle to the casino instead of driving. We started staying here rather than Holiday Inn on Yale. Our new second home!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your comments. We appreciate the constructive criticism and will keep your notes about the room in mind. As you said, we recently renovated all 89 of our rooms but we are also on track to spruce up the rest of the hotel by the end of the year. As a Best Western Plus, we do our best to provide comfortable rooms, convenience, and great service. We look forward to you staying with us again.

"THIS HOTEL NEEDS AN UPDATE! OLD"

2
31/05/2017

The hotel entrance to the freeway is inconvenient as you have to go around the block to enter the hotel. The hotel carpet, rooms and bed needs an update. Its old carpet, the other room has a window in the lobby leading to hallway.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
I humbly apologize for disappointing you in the way we did. Our hotel can be accessed on the same road as the gas station, Discount Tire, and iStorage are located just before Pan American Freeway Northeast. Google Maps tends to ignore this and give confusing directions, unfortunately. We agree with you that the hotel itself is looking a bit tired, which is why we recently renovated all 89 rooms with new wallpaper, furnishings, and carpet. By the end of this year every other part of the hotel including the hallways, lobby, and dining area, will also be updated. I personally invite you to call us so we can discuss the problems you experienced in more detail. Please ask for myself -- Jovan (Sales Coordinator) -- or Yahima (General Manager) and we'd be happy to listen: (505) 830-0900

"NOT WHAT WE EXPECTED"

3
29/05/2017

This hotel, while being rated high on trip advisor is one of the poorest in the immediate area. The staff are professional, but the property is way below a BW PLUS standard. It's more like a poor BW standard hotel. The property is well worn, hot tub is luke warm, the fitness room inadequate. While not the hotels fault, the street approach is very poor and I was concerned about security in the area. We travel extensively and in the past relied on Trip advisor to give us good info on BWPLUS properties and others. This was a disappointment and we are now rethinking our loyalty to BWPLUS's. In the future we will extensively research the area and hotel before booking. Least I say, we just wanted to get a good night sleep and get out.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Lee, I apologize that our hotel was not up to your standards. It can indeed be tricky to get in and get out. Best Western Plus properties are classified by the amenities offered in the room and hotel. We agree with you that the hotel is looking a little worn, which is why we have recently renovated all 89 of the two-room suites. We are also on track to renovate the hallways, lobby, dining area, and meeting room by the end of the year. I will pass on your comments about the hot tub and fitness room to the appropriate personnel. Again, I apologize that our hotel fell below expectations but hope you will give us another chance in the future. Please let us know anything else we can do to make your experience the best it can.

"ABQ Best Western Plus"

5
25/05/2017

This place was great. Spacious rooms, friendly staff, convenient location, met all our needs with kids. Very comfortable and professional all around. We hit the pool several times a day. Will stay here again next time we're in ABQ.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you so much for taking the time to review us. We appreciate your comments. The pool is definitely a big draw here as it gets closer to summer! We also do our best to provide good amenities, customer service, and comfort for the price so I'm happy that all of these met your expectations. I hope you indeed get to stay with us next time.

"Stay here!"

5
22/05/2017

I stayed at this Best Western on a business trip and found the staff to be extremely friendly and helpful in planning my personal time and in providing me information about Albuquerque in general. I stayed in a suite and found the accommodations to be excellent. The room was clean, the appliances worked, and the room was updated.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you, Peter! We appreciate the time you've taken to leave your comments here. We do our best to provide friendly and knowledgeable service, clean rooms, and good amenities. Recently we renovated all the rooms, so I'm glad to hear positive feedback about them. Please stay with us again!

"Good place to stay"

4
21/05/2017

Good place to stay. All staffs were friendly and would recommend for others as well. Room was comfortable. Pool is good. AC's and lights inside the GYM keep going off with a timer even when you are still working out. Overall it was customer friendly and convenient to the freeway. Thank you and have a great day!

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your feedback. As a Best Western, we our best to provide comfortable accommodations, excellent amenities, and friendly guest service. I will make sure to pass on your observations about the A/C and lights and see what can be done. Thank you again, I hope you will stay here in the future!

"Great Hotel Highly Recommended"

5
19/05/2017

Overall had a great stay at this Best Western. Good service, good breakfast. Room was very clean, comfortable and spacious. Room provided two flat screen televisions, one in the room and one in the living room. Yes, had a living room area separate from the bed room. Bathroom was very clean. Overall great stay, will recommend.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you so much for your comments. We value the feedback we receive from guests like yourself. As a Best Western Plus, we do our best to provide clean and comfortable rooms, great amenities, and friendly service. Please stay with us again!

"Very pleasant!"

5
16/05/2017

We were reassured of Best Western quality by staying at the Albuquerque executive suites. The staff were first rate, the beds comfortable, the hot tub lovely, and lots of parking. The extra room and TV was a bonus.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you, David! We're glad you enjoyed your stay. We take pride in our friendly guest service, comfortable rooms, and great amenities. I hope you'll be able to stay with us again in the future.

"mid-vacation treat"

5
15/05/2017

Half way through our driving vacation of New Mexico, our travel agent must have felt that we deserved a special treat, and booked us into this executive suites hotel, and we really appreciated the extra amenities this location provided. In our future travels, we will make sure that Best Western executive suites are included in our plans.

Jovan G, Sales Coordfinator at Best Western Plus Executive Suites, responded to this review
Thank you, and please be sure to thank your travel agent for us! As a Best Western Plus, we do our most to provide comfortable accommodations and great amenities. We hope you'll be able to stay with us again in the future.

"Great people"

5
15/05/2017

We stay here when in Albuquerque. Breakfast is great, eggs made to order. This last time I had some packages sent to the hotel, and through a shipping error, the boxes were misdirected. Yahima and Yasmin were especially helpful in finding my shipment. Thanks.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Larry, thank you for your feedback. We do our best to provide friendly service, great amenities, and comfortable rooms. I'm glad we were able to help with your packages as well! Please come back and stay with us again.

"wonderful front desk associate"

2
14/05/2017

Ii have been staying at this hotel for six weeks due to heath issues, The young lady who made me fell most welcome and cared for is Yasmin. She is a front desk employee who does so much more than her job requires. She is welcoming, friendly and accommodating. She does anything that is asked of her. I have seen her do house keeping, cook breakfast, and take part in maintenance. She constantly goes above and beyond the call of duty. She always does her best to insure all her guests are well taken care of and are pleased with their accommodations. Yasmin is a true asset!

"Great place to stay"

4
12/05/2017

Wonderful place to stay! Room was quiet even though close to interstate. Thoughtful & Courteous staff members make you feel very welcomed! Bed was comfortable. Nice swimming pool. They do their best to accomadate any additional request needed

Jovan G, Sales Manager at Best Western Plus Executive Suites, responded to this review
Debbie, I thank you for sharing your impressions with us. We do our most as a Best Western affiliated hotel to give our guests friendly service, comfortable accommodations, and great amenities for the price. It's always good to know that we've achieved this! I hope you get to stay with us again in the future.

"NICE SUITES FOR ROOMS, GREAT MOTEL"

5
11/05/2017

This was our first stay at a Best Western Executive Suites and I am really impressed with the service and the facility. They are located right off Montgomery and Hwy 25 so they are only about 4 off ramps from Old Town and Montgomery is a great way to get across town. They have a nice large pool and a very nice lobby. The rooms are large. Our room had a separate office sitting area, the bed room and the balcony had a table and chairs. There was two TV's, a closet, good sized bath & shower room and a dressing area. The office area had a refrigerator and microwave oven. The in room coffee was really good. The Wi-Fi connection worked great and was plenty fast for our computer searches. I would expect to pay a lot more for this suite. The staff was excellent all three days we stayed. The breakfasts were varied each day with the meat selection (ham one morning was a treat). The eggs were always fresh and the biscuits and gravy were better than most, one morning they had hash browns that were a nice addition. The waffle section was separate so that was nice as it did not interfere with the rest of the buffet line. The seating area was a good size with quite a few tables and one that would seat about 10-12. They had a staff member in the cooking/prep area the whole time that really kept an eye on everything. During our stay, I do not think I saw the breakfast area over half full of people so it was quiet and enjoyable eating experiences. This was one of the best breakfasts I can remember at a Best Western. Well planned and well done. Our room was toward the back of the motel on the North side and was very quiet with very little hallway foot traffic going by. We could only hear some highway traffic when we had the sliding door open. The bed was very comfortable and the feel of the room was fantastic including the art work. The shower head was high enough for me being a tall person and the towels were nice and soft for a change. I am really impressed with this place. I had several friends recommend other motels in Albuquerque to stay but I am really happy we chose the Executive Suites for our stay in Albuquerque.

"Wow"

5
10/05/2017

The hotel is located right off the highway . The staff is really helpful and courteous , breakfast is fresh and the host Flo is so nice . The rooms are comfortable and very clean and the wifi has good reception

"Great night sleep"

5
10/05/2017

Very nice hotel. Nicely decorated, friendly staff, clean rooms, quiet. Breakfast was very good with lots of selections. Will definitely stay here again. Made reservation directly with hotel and they were very helpful with my questions and reserving the room I wanted.

"Noise"

2
10/05/2017

The noise from the street (Montgomery) with cars racing until well after midnight was unbearable. I had to sleep in the adjoining room on the sofa. It was almost on the freeway which was not the problem, but rather the cars racing without police interference.

"Very Nice hotel, A Few Things Could be better"

4
08/05/2017

We had some meetings over multiple days near this hotel so we decided to stay here. We have a large family and so we wanted big rooms that were adjoining. They gave us rooms 207-209 and these rooms were great. The rooms were plenty big and we enjoyed the layout and all the furniture that was provided in them. Each room had two beds and an additional pull-out couch along with two TVs. The two TVs were nice for our kids to watch different channels. The swimming pool was much larger than most hotels this size and our kids enjoyed the pool for multiple days. Overall our stay was good and we would stay here again. Summary Rooms: We loved the large rooms we rented with 2 TVs. Coffee/hot chocolate: Coffee & hot chocolate was provided in foyer all day and was good. We also made some coffee in the room as well. Road noise: Although the road noise was significant it does seem to calm down later at night (11 PM or so). You will hear motorcycles all night if you stay up. My wife and I noted the road noise was quite loud but once we got to sleep we did not have any issues with it. We did not lack for sleep over it and my wife is not a heavy sleeper. If you are a light sleeper they do provide ear plugs free of charge. Pool: It has a great Pool and SPA. Kids Enjoyed it very much. One concern about the pool I had was that the door jammed open on occasion. This left it ajar a few times. It concerned me that small kids could enter the pool without a card by just walking down the hallway and pushing the door open. Hinges are bad on pool door. Breakfast: Sausage, Liquid Eggs, Oatmeal, Bagels, Muffins, Toast, Juice & Waffles. Overall the breakfast was to be expected now days. While we were thankful for the food the sausage was low on flavor. I felt the breakfast needed a bit more. The waffles were some of the best I have eaten but the hot food selection was smalll. The breakfast was not bad since its a small hotel a small breakfast is to be expected. Overall the breakfast was good but not something you would want to eat everyday if you stayed here long term. Staff: The staff were great to deal with and very friendly. We enjoyed talking with them and they were always helpful. I would recommend staying here if the road noise is not a big issue to you.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Orin, thanks for the extensive, in-depth review you gave us. Feedback like this really does help us improve. I'm glad to hear our suites were satisfactory. We do our best to provide cleanliness and spaciousness for the price and friendly guest service. I've found the two room suites with privacy door are not only great for "stretching one's legs", but for those who want to watch television at night without keeping others awake. As for the breakfast, we're beginning to introduce more varied selections depending on the day of the week and availability. I'm sorry to hear the selection was disappointing during your stay, but hope you'll be able to try something else on our menu when you return here. The waffles are indeed good, but you should try the biscuits and gravy. (I grew up in Florida, so it really brings me back.) We're beginning to offer those along with other breakfast meat options like ham and Canadian bacon throughout the week as well as fried eggs instead of just scrambled. Our breakfast attendants can also cook eggs to order if desired, just ask. We will look into the door locking issue you reported with the pool. Our manager has read this review and is taking what you said under consideration, so thank you once again.

"Doctor appointment"

5
03/05/2017

We are very pleased with this hotel. We travel to Albuquerque on a monthly basis due to medical appointments for our son and myself and have stayed in multiple hotels. We are very pleased that we have found this hotel and will be staying here from now on.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your loyalty and feedback. We hope to see you again soon!

"Fine hotel, would stay again"

4
02/05/2017

Up to date in all respects. Very nice stay, great room, convenient to Interstate and restaurants. Helpful staff and clean room, good internet. Cookies at check-in . Good parking and easy access to ground floor room

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
John, thank you for your review. We do our best to provide guests with a comfortable and pleasant experience. We hope you will be able to stay with us again in the future, we are working to make the rest of the hotel up to date besides the rooms.

"Quite & comfy"

5
01/05/2017

I loved the quietness at this property. Didnt here any noise from the busy interstate near by. Or any noise from the guests on the floor. The beds are soft and extremely comfy. I had no problems sleeping on them.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Clorissa, I appreciate you taking the time to let us know how your stay was. We do our best to give guests the restful sleep they deserve! I hope you will get the chance to stay with us again.

"BW Executive Suites"

4
26/04/2017

The room was huge and was really nice. I liked having the suite with a place to sitmthat is not on the bed. The only complaint is that it was very noisy with traffic and woke us up. If you stay, ask for a room away from the interstate side. The staff was nice and accommodating.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your comments. At Best Western Plus Executive Suites, we strive to have the best accommodations and customer service for the price. I am very sorry the noise from the freeway kept you up. Sleep is a very personal thing and it varies from one person to the next. Please let us know in the future if you require a room away from the freeway, a set of earplugs (free of charge), or both. We always try to accommodate our guests the best we can within availability.

"Passing through Albuquerque"

5
22/04/2017

We were on our way to Taos and Santa Fee. Got to the hotel about 4 pm. Got excellent directions to old town from the attendant at the desk. Enjoyed dinner and time in old town. Easily found our way back and had a quiet night even though we were close to the freeway.

Jovan G, Sales Coordinator at Best Western Plus Executive Suites, responded to this review
Thank you for your review. We appreciate your taking the time to tell us how your stay was. At Best Western Plus Executive Suites, we do our best to make you feel welcome and give a good night's sleep. We hope to see you here again!

"My stay at Best Western in Albuquerque."

5
16/04/2017

Even though it is an older style motel it is well kept and has been modernized. It had a flat screen television and a very comfortable bed. The staff was friendly and very helpful. I will stay here again.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your comments! At Best Western Plus Executive Suites we do our best to give you a comfortable, friendly stay. We are actually in the midst of renovating all the rooms (you may have stayed in one that was renovated if on the second or third floor) and later the lobby for a fresher, more modern look. I hope you will get the chance to experience our hotel again when this is finished! We have some other goodies in store for our guests, so stay tuned.

"The place of no sleep"

2
15/04/2017

The noise from the highway, I25, was so loud, my husband and I could barely sleep. We should have realized what was to come when we saw a pair of earplugs on one of the bedside tables. The breakfast selections were basic and lacking.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
On behalf of Best Western Plus Executive Suites, I apologize for the difficulties you encountered during your stay. We offer earplugs at every Best Western as a matter of courtesy to guests who are light sleepers. Please ask for a room facing from the highway next time and we will be happy to accommodate you if available. I will forward your comments about the breakfast to my manager. Thank you for letting us know!

"front desk staff may be collecting identities"

1
12/04/2017

made arrangements for son to stay on my CC. front desk staff disregarded the instructions (their instructions) and insisted on front/back photos of ID and CC ---- i think they are running an identity scam. although, i can't prove yet

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I apologize for any inconvenience we might have caused you. I'm sorry that your are disappointed about our Credit Card procedures. For our guest's safety, we require all this information before using a 3rd party CC. We only request the copy of the CC and photo ID in order to make sure the transaction it's legit. We don't want anybody to be able to use a Credit Card that is not theirs. But I assure you that there is not scam ran at this property. Thank you for taking the time to review us on Trip Advisor. We really appreciate your concerns. I hope that you and your son stay with us again.

"Chicago il"

5
11/04/2017

This hotel was so enjoyable we chose to stay another nite. We will definitely stay here again if we come back. An enjoyable stay can make or break a vacation experience. We trust Best Western to always do right by us.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
I'm so happy that you enjoyed your stay with us! At Best Western Plus Executive Suites we always try to provide the best experience in customer service, accommodations, and amenities. We look forward to having you back in the future.

"Albuquerque"

5
11/04/2017

Great room with a great price. The Tazo tea was a big hit and thoroughly enjoyed. Breakfast was super with a wide variety of items. The two televisions really solved the remote war! Will return next time in area.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your impressions! We look forward to having you back.

"MUST STAY"

5
09/04/2017

My husband and I are traveling from twentynine palms to our new home in Georgia. Not only were they able to accommodate us. They were very courteous and helpful. My husband really enjoyed the breakfast! I would definitely stay here again.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your positive experience! We hope you indeed get to stay with us again in the future, should you happen to be in Albuquerque. By the end of this year the hotel will be completely renovated. Thanks once again.

"Nice stay"

4
07/04/2017

Nice, comfortable stay. Clean & pretty good location, but not any restaurants you can walk to. There were mostly families with children staying here. Breakfast was ok, but lots of kids, some crawling up on the counters, etc. Custom made omelettes, waffles, yogurt, apples, etc.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your comments. Nexus Brewery is less than a block away from our hotel. It's a little hidden, but well worth it! I do apologize for the inconvenience you experienced, but am glad to know it was enjoyable otherwise. Please let us know what we can do in the future to make your stay more pleasant.

"Convenient, clean and good value"

4
07/04/2017

One night stop on trip from AZ to TX. Very nice rooms for the price. The hot breakfast selection was good and wifi was fast enough. Staff was friendly and accommodating. Access on and off the freeway was easy, and noise was not an issue.

Jovan G, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
William, thank you for your comments. We're glad we were able to provide a pleasant experience during your stay. I hope you'll be able to stay with us again once our hotel is completely renovated.

"Awesome!"

5
23/11/2016

We stayed at this Best Western Plus during the 2016 Balloon Festival. We had to purchase our room about a month ahead. When we arrived, the manager (Yahima) was at the front desk with the desk clerk. I introduced myself and told her we came about 800 miles for the Festival and we had not been there before. She welcomed us and we had and unbelievably nice stay. I believe she made everyone welcome, especially since it was a big weekend in Albuquerque. If in the area, you can not do any better than this Best Western Plus Exe Suites

Suzette M, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, I would like to thank you for choosing to stay with us here at Best Western Plus Executive Suites! I am glad to hear you enjoyed your stay with us. The balloon fiesta is our busiest time of year and we like our guest to feel like this is their home away from home. We hope to see you soon!

"Put In Occupied Room"

2
22/11/2016

Deserves 1 star but giving it 2 because it's clean and we were given a good dinner recommendation. The housekeeping staff are friendly and work very hard. Font desk inattentive and poor customer service. Positives: The hotel is very clean and always returned to a clean room. They have a free breakfast, very nice pool & hot tub, workout room and was given a good dinner recommendation. The gal working Sunday morning was the only helpful employee I encountered when I locked myself out of my room. Negatives: I was put into a first floor room that was occupied (luckily the guest wasn't there but still not an excuse) and the front desk gal seemed surprised and didn't even apologize (which also surprised me). Was given new key to a 2nd floor room. Trash was by TV, bathroom light left on and coffee maker was broken. This wasn't a big deal because we were all tired. The breakfast is standard continental breakfast which was fine. The TV remotes didn't work (just manually use the buttons on right side of TV and that allows you to turn power on and adjust the channels). There were teenagers hanging out and running up and down the hallway until 1 AM our last night there! At checkout gal with the glasses (no name tag) didn't say anything when I asked for a receipt and seemed like she didn't want to be there that day. Didn't even thank you for staying. This is the first hotel I have ever stayed at where the front desk won't acknowledge you and the customer had to initiate everything. There is a nice Hampton Inn that prioritizes customer service and inspects their rooms that I will be staying at next time. Not again here.

"a nice place for ABQ stay"

5
22/11/2016

the hotel was located near to I-25 for access North and South. The parking lot spacious and the hotel lobby and rooms were very well maintained. The pool was a very nice size and easily accessed. The rooms were spacious and had separate sleeping quarters from the sitting area, with two TVs

Suzette M, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, I would like to thank you for staying with us here at Best Western Plus Executive Suites. All of our rooms are suites. Next time you happen to stay with us ask our front desk about our sandia and presidential suites. We cant wait to see you again!

"Bathtub safety concern"

3
18/11/2016

Jacuzzi tub lacked a safety grab bar with very difficult entry/ exit. Access to the faucet impossible to reach unless your actually in the tub. Very high step in and exit area , surrounded by glass door wall on to a tile floor with wet feet , not the best of arrangements. Website photos of the room should be viewed prior to making reservations.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I would like to thank you for sharing your concerns with us. We are going to look into our Presidential Suites and see what we can do to prevent any safety issues. Our property also has a Sandia Suite where there is a balcony attached to the room and can overview the Sandia Mountains. This room has a king bed, living room area, two T.V's, free WI-FI, mini fridge and microwave. The bathtub in the bathroom is a regular tub and does not have the glass around it nor the tile floor. If you stay with us again ask the front desk to view the room to see if it meets your expectations. We hope to see you soon!

"Poor Customer Service"

1
16/11/2016

Both nights we stayed we had to ask for towels for the pool area and the fitness area. When we asked for towels the staff acted like it was to much to ask for. The first morning we went down to get coffee but the pots were empty and when we informed staff they were empty we were told we will get to them. When I checked out I took my room keys back to the front desk and she stated, "what are these for" I said the were the room keys she just stated OK. We were never greeted with how are you doing, welcome to Best Western, I hope you enjoyed your stay or I hope you come back. Very Very poor customer service. I will not stay at this BestWestern again.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Here at Best Western Plus Executive Suites we encourage our staff to lead in customer service. We want our guest to feel like this is their home away from home. I am extremely disappointed to hear that you did not feel welcomed during your stay. On behalf of the entire Best Western Plus Executive Suites staff I would like to sincerely apologize to you. We hope you give us a second chance when you pass through Albuquerque, NM.

"Very good"

4
14/11/2016

I stayed with my family for pleasure. The hotel is comfortable and clean. People very kind, I recommend this hotel, it is close to the hwy and there are super markets and stores around. The breakfast is average, but the lady in charge is very nice.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I would like to thank you for choosing to stay with us and sharing your experience during your stay. We try our hardest to make our guest feel like their at home. We are thrilled to hear that you enjoyed your time here at Best Western Plus Executive Suites. Our property also has a room service menu in the room and they will deliver to your room. We hope to see you soon!

"Best Hotel in Albuquerque"

5
14/11/2016

This is my favorite lodging in Albuquerque NM. The suites are clean and spacious. The office staff is friendly and efficient. The lobby area is well-lighted and clean. I do not generally use the pool and I do not usually eat breakfast in the Hotel.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us during your time in Albuquerque, NM! We are ecstatic to hear that you enjoy your time with us. All of our rooms are suites with free WI-FI, breakfast, parking, indoor pool and fitness center. Our breakfast attendant can also take request for egg whites or sunny side up. Next time you stay with us try it out!

"Noisey"

3
14/11/2016

Traffic noise from I-25 all night. No night light or exhaust fan in bathroom. Beds older ,not comfortable. Doors sticking. Main reason for staying was "NO PETS" ! We hate staying in "Dog Kennel" hotels.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I am sad to hear that you did not find our rooms accommodating. I wish you would have mentioned this while you were here. Our property has rooms that face away from the freeway and we have three floors. If you happen to consider us again when your in Albuquerque, NM; please let reservations know you would like a room away from the freeway and on the 3rd floor.

"Great place to stay while exploring the city."

5
11/11/2016

Enjoyed centrally located to interests to explore the city and area. Rooms fresh and clean, the breakfast was very good and staff seems helpful and friendly. While close to downtown, very quiet and was easy to access.

"I'll stay again."

4
08/11/2016

Nice updated facility. Hot oatmeal was a nice addition to the tasty eggs, meat and waffles. Standard 2 room suite was very spacious and comfortable. Unfortunately, could hear continuous footsteps and movement from room above.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for choosing to stay at Best Western Plus Executive Suites during your time in Albuquerque, NM. All of our rooms are suites with a living room area and bedroom with a privacy door in between the rooms. If you plan on passing through again please give us a call to put a request for a top floor room on your reservation. We hope to see you soon!

"Not very good at following through"

2
07/11/2016

We stayed at this hotel late in September. Getting there is a convoluted route from the highway, and especially late at night and very road-weary. Have your Google Maps ready before you exit the highway. The room was fine, although the hide-a-bed was a terrible excuse for sleeping space. My teenage son said he would have preferred to sleep on the floor. The real problem arose when we discovered that we'd left our pillows behind. Being already an hour up the road, I called the hotel. They readily agreed to ship them to me. Problem solved. Having not received the package in 2 weeks, I called them back. Yes, they assured me, they'd been shipped and they confirmed the address. The front desk staff said that they had been shipped via FedEx (but had no tracking number), and that they'd look into it and call me back. I called FedEx, which had no record of a package being in the system with our address on it. A week later, I called the hotel again. Yes, of course the package had shipped, but they didn't know by what service. I asked to speak to the manager, who was out, but they'd have her call back. No thanks, I said. I've been promised a callback before and never received one. I'll call back later, I said. Last week, I contacted the hotel again, and spoke to the manager. She asked me to describe my pillows. Goose down pillows, expensive, white cotton sateen pillowcases. She said that she couldn't confirm that they'd shipped the package, because they send out so many. By what carrier, I asked. She said FedEx, and then USPS, and then FedEx again. So many packages they send, she said. So many pillows left behind. And besides, she said, the hotel isn't responsible for lost items. Believe me, I understand this. I've spent part of my working life living in hotels. However, once you tell me - you promise me - that you've done something, just follow through on it. At that point, yes, you're responsible for doing the thing that you'd said you'd do. If you don't have a tracking number, then I'm thinking that you didn't ship them. If you didn't ship them, hey - just tell me that. Don't lie to me. Don't dissemble. Don't make excuses. (So. Many. Packages.) I have friends in ABQ; they could have picked them up and we could have avoided this nastiness. But, no - I was made promises. If you stay at this hotel, do a double-check; don't leave anything behind. Because they aren't very good at following through on promises.

"Pan"

3
06/11/2016

The room was ok but the air conditioner was noisy and the lights from the parking lot were shinning into the room even with curtains. The staff was nice and friendly and recommended a good place to eat. This was an old hotel and unfortunately had a smell to it. The cookies were good.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, I would like to thank you for sharing your experience with us. Although we are sad to hear your issues with the room. We will be remodeling our property soon with new furniture and we are also going to change the interior of the rooms. We hope you give us a second chance.

"Wouldn't stay again"

2
03/11/2016

Room was clean enough but very outdated. We were told there was a restaurant adjacent to the hotel but it is a few minute walk through an industrial looking area. The restaurant was the main reason we picked that location so that was a disappointment. My husband was not able to make the walk.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, We are very sad to hear your disappointment with our property. I would like to apologize for any misleading information that you were given. Unfortunately, we do not have restaurant on site but their are several restaurants that deliver to our property. We wish you would have told us while you were here to provide you with accurate information on restaurants that deliver. We hope that you give us a second chance while your in Albuquerque.

"Trips"

5
03/11/2016

When I first got this reward with you guys wanted to be a good customers and building up my points for a week free room so I can take my family for a vacation The only time we spend the night at best western is when my boys have team roping with the rodoes and my husband too. we also travel around with the horses too.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for being a Best Western Rewards member! We appreciate you staying with us during your time in Albuquerque, NM. Next time you stay with us ask the front desk about any promotions that may be going on. We cant wait to see you again!

"Great stay for the pay"

5
02/11/2016

Clean, comfortable and the staff is outstanding. Decent location. I have stayed in many hotels in the Albuquerque area. I will stay here from now on. it is near plenty of food and shopping. out of the way enough that it's not a crazy busy area

"Day at the Dentist"

5
01/11/2016

The room was nice and clean. No problems with it. The breakfast was very good. The building was very clean. The acess is terrible due to the highway. The elevator was not working the day we were there, that presented no problem. The lady at the front desk was very helpful.

"Balloon fest"

4
01/11/2016

Spent 3 days during the balloons fest, liked that they opened breakfast early!! That was appreciated. Thought the price was quite high, but realize it was high for the balloon fest. The hotel and rooms were clean and it has the best configuration of the suite of any hotel we stayed and we always request a suite in hotel we stay at. Were able to see the balloons one morning from the room. Breakfast was good.

"Not impressed"

3
23/10/2016

I got this room as part of a Hotwire deal where you don't know which hotel it is until after you make the reservation. I would have never picked a Best Western. The room was OK. It's not a newer hotel and it shows. It has prison style windows to the interior hallway. There's a street behind the hotel that was noisy with losers revving their engines as they race by. The mattresses are very cheap economy style and not very comfortable. The pillows are tiny 1 x 1 and very thick and not comfortable. The only things that were nice were the indoor pool and the free hot breakfast. But the pool was cold and the hot tub was filthy with a brownish tint to the water.

"Very good except for traffic noise from I-25"

4
23/10/2016

Plus Rate during balloon fiesta was affordable (but made reservations 10 months before arrival) Oversized suite with 2 queens and a large living area Friendly front desk staff Spotless clean Conference room (more space, quieter) served as additional breakfast room Minus Constant and heavy traffic noise from I-25, although I slept with earplugs I could hardly sleep. Cramped breakfast area. Hard to move around. Narrow parking lots (at least for the Chevy Tahoe we rented) Overheated elevator and hallways Overall impression: very good. What I disliked is just my opinion and may not be representative. Layout and cleanliness of rooms and public areas was great. I would consider staying there again, if windows would be SUPER sound proof.

"best western negative, not plus"

3
22/10/2016

Hard to get to. Even when one knows the exit. Office staff are terrible and have little to no idea of what they are doing and have no idea where local restaurants are. Followed the directions and ended up in a blind alley.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for sharing your experience during your recent stay. We take pride in our city and our staff's knowledge of the area and would like to apologize for the misguided directions. Our location is one of our many great features with us being just a short drive to a number of Albuquerque's most popular attractions. We hope that you will be willing to give us a second chance during your next trip so that we may have the opportunity to share our knowledge with you and we look forward to your future stay.

"great stay"

5
22/10/2016

our vehicle broke down outside of Albuquerque and the staff at this hotel made our stay very pleasant. Hotel is clean and quiet for being next to the Interstate. We were very happy with the knowledge of the staff for sending us to local restaurants and things to do while we waited for our vehicle to be repaired.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for sharing your great experience during your recent stay with us. Our location is one of our best features with us being a short drive to many of Albuquerque's most popular attractions. We take pride in our city and our knowledge of the area and were very pleased to hear that we were able to meet your expectations. Thank you for choosing to stay with us at the Best Western Plus Executive Suites and we look forward to next visit to Albuquerque.

"Great stay"

5
22/10/2016

Hotel was a little hard to reach during rush hour traffic, but once you know it's location it becomes easier. Overall, traffic in the area is bad. Staff was great, had a little problems with room keys dropping out of the system, but that was easily fixed.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience during your recent stay. We are located off one of the busiest streets in Albuquerque and know that traffic can get a heavy during peak hours. However, our location is one of our best features with us being a short drive to some of the city's most popular attractions. We are happy to hear that you were still able to have a good visit overall despite the traffic issues. We hope you will choose Best Western Plus Executive Suites during your next visit to Albuquerque and we look forward to your stay. Safe travels!

"Good"

5
21/10/2016

Our stay was very comfortable and the clean environment. My daughter and grandson enjoyed the hot tub. The pool was get cleaned and the pool was cold. The entrance to the hotel was confusing, and dangerous, when you getting off/on to I-25, in Albuquerque,NM.

"Business trip"

4
21/10/2016

I have spent a total of five weeks here over four trips. They have very comfortable rooms, free breakfast, indoor pool and Jacuzzi. Great service. Highly recommend for business or pleasure. Easy to get to. Not far from the airport.

"1 night stay"

3
17/10/2016

My wife and I stayed here for one night and don't really have any complaints. The room was comfortable and clean. The indoor pool is a nice touch like always. My biggest observation is that compared to many other Best Western hotels this one was on the lower end as far as the wow factor. Our stay was nice and we have no complaints but this particular best western just feels like an older location. The rooms feels outdated and "older", for lack of better terms. My wife and I have stayed in many Best Western hotels all over the country and we've never really been disappointed, we really enjoy Best Western. However, this particular location feels more like a Super 8 or a Motel 6. Nothing wrong with that but I figured people might want to know. Other than that we had a great stay and we'd definitely stay again.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I would like to thank you for your recent stay here with us at Best Western Plus Executive Suites. Its good to hear you felt comfortable here at our hotel. Thank you for taking the time to write your review, we appreciate your feed back. Our pool and hot tub are only part of the few great amenities we have to offer our guests. We also have a full complimentary deluxe breakfast, free Wi-Fi, free local calls, a business center, fitness center, 24 hour fresh coffee, tea, and much more. We apologize we did not meet your expectations hopefully you will give us a chance in the future.

"Hotel for Balloon Fiesta"

4
16/10/2016

Hotel was clean and the rooms were spacious and perfect for the Balloon Fiesta. The rate was very competitive for the time of year. The breakfast was good with a variety of foods and drinks. They were open to accommodate the guests who were traveling to view the early morning balloons rising. Could do without shower stall in the bedroom.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you so much for your great review! I'm thrilled that everything was to your liking and that you chose to stay with us. It's great that you shared your wonderful experience with other travelers. Our breakfast is a full Deluxe menu which is a complimentary service we offer to all our guests. Our location is very convenient to the Balloon Fiesta, as well as great Restaurants, leisure attractions, Casinos and much more. We look forward to seeing you again safe travels!!!

"Best Western"

3
16/10/2016

This Best Western was little disappointing. Best Western is usually our choice of hotels but sadly we will not stay at this one again. The king suite was just not as nice as nice other ones we have stayed in.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. we will take your comments into consideration and Safe travels and hopefully you will give us another chance in the future.

"Great stay"

5
14/10/2016

Hotel was easy to find close to freeway, easy on and off. Clean rooms and great staff. Very nice stay after we got there we were wishing we had planned to stay longer, maybe next time.Breatfast was good very clean faculties.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Judy, Thank you for your review, we are pleased to hear you enjoyed your stay here with us. It's excelent to hear our guest services were helpful and friendly. We make our breakfast fresh every day and are consistantly keeping our property up to date with renovations. We are in the heart of the city which makes us a convenient location to all our tourist attractions. We hope to see you again soon.

"Good value BW Plus hotel"

4
14/10/2016

The hotel is close to all ALB hot spots including Sandia tramway, balloon park, golf courses etc. The rooms are large with separate lounge area with sofa,fridge and flat screen TV. Beds were comfortable and the room spotless. The hotel is close to the freeway but noise is no an issue. Breakfast was also really nice. We will return.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you so much for sharing you experience on Trip Advisor. It's always nice to hear what people think of our place. All our suites are very spacious and include many features the sofa beds are great for big familes, as well as the seprate space for privacy. We take pride in the quality and presentation of the hotel as well as our rooms. We are looking foward to seeing you on your next stay.

"Smoking at the front door"

4
14/10/2016

I stayed @ the Albuquerque Best western and the guest smoked @ the front door and you had to walk through them to get into the Hotel.....Lots of second hand smoke......smell was bad....It would be better if the guest that did not smoke did not have to run the gambit to get back into the hotel....Maybe some place not by any door into the Hotel

"A Room with a View of Hot Air Balloons!"

5
13/10/2016

Location, location, location...we were in town for the Balloon Festival. Our room was spacious and immaculate. The indoor pool and hot tub were a bonus. We love the value added breakfast that is standard with Best Western stays. Consistent quality you can count on every time!

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, We are thrilled to hear your great review. The balloon festival is a great time to visit the city. We have spectacular views of the balloons as they lift off in the mornings. Our location makes it really convenient to find the festival. Our indoor pool is heated and is in use year round which is always a plus! Thanks again for sharing your experience with other travelers!

"BW Plus in Albuquerque"

5
11/10/2016

The rooms are very nice and clean. The toilet and shower are in their own room and the vanity is in the pass-through between the bedroom and living room. There are TVs in the front part and in the bedroom. The high speed internet was dependable.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Valued Guest, Thank you for your great review we take pride in our property and all our Executive Suites we are pleased to hear you enjoyed your stay here with us all our rooms our very spacious with pull out sofa's, work desk areas, Two flat screen TV's HBO and ESPN and much more our goal here is to make our guests feel at home again thank you for choosing us we hope to see you again soon!

"Excellent service"

5
11/10/2016

This hotel staff went out of their way to ensure we were provided with a king sized bed. They provided us with a suite because it had a king sized bed, at no extra cost. The breakfast at this location was outstanding. Almost all best westerns have a good breakfast. We changed hotel chains from La Quenta to best western because we were tired of breakfast cereals and waffles at La Quenta to a real breakfast at best western.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Valued Guest, Thank you for sharing your Experience on here with other travelers its excellent to hear you really enjoyed your time here at Best Western Plus Executive Suites our Hotel Chain is consistently making changes and Renovations to uphold the presentation of the Hotels and to meet each of our guests needs glad you enjoyed the Complementary Breakfast and the great quality of our beds also great to hear our staff was helpful and friendly!!

"Always Stay Here in Albuquerque"

5
10/10/2016

We always know to expect quality - could write a lot more to reach 200 words but have communicated enough in this entire review. We love this place - great location too. Lots of excellent restaurants close to this Motel.

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank You for your great feedback We are pleased you took the time to write your review about the quality and great Guest services you experienced during your stay with us. The Hotel is located in a great area there is many great places to eat near us as well as tourist attractions, We also have many amenities here at the hotel to offer our Guests including a Complimentary Breakfast free WIFI a Business Center Heated Pool Hot Tub and much more We hope to see you again soon!!

"Albuquerque Balloon Fiesta Experience"

5
08/10/2016

Value for cost was excellent , room was in good condition, breakfast was good, staff was very helpful and friendly, and location was convenient for the Albuquerque Balloon Fiesta in addition to being centrally located for other points of interest in Albuquerque

LeslieAGonzales, Director of Sales at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, We are would like to Thank you for your Review your comments are very much valued We take pride in our property and our Guests Services try to provide Quality customer services all of our Rooms are very Spacious and we like to make sure our Guests feel at home Not only do our Rooms have a separate living area space they also have a Microwave, Refrigerator, Coffee and Tea maker ,Work desk area and much more Thank You again! Best Regards

"Close to everything"

5
08/10/2016

Went to Albuquerque for the balloon festival. Hotels just off I25 freeway, just about in the heart of the city. just north of old town just south of balloon park. Took day trips north on I25 to Santa Fe and south to Carlsbad. Also close to the Sandia Tram

LeslieAGonzales, Guest Relations Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Mark, We Are Pleased You choose our Hotel during your Trip here to Albuquerque for the Balloon Festival Our Property is not far from all the Great Destinations mentioned in your review and much more We have a great location which can make finding our property easy for our out of town guests We Hope to see You again Next year or when you return to Albuquerque!!

"Standard Best Western"

3
07/10/2016

Friendly staff. Clean hotel. Handy access to major highways. Difficult to find the access to the hotel using the address in gps. It's down behind a gas station. Only complaint was that the breakfast pastries were not fresh any of the three mornings we had breakfast.

"Love the 2 rooms."

4
06/10/2016

I love having a separate living area from the bedroom. After traveling several days it helps to be able to let someone sleep while the other one does something else. The bed wasn't as comfortable as I'd like, seemed like it was getting old. Breakfast is on par with other hotels.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience with other travellers. We are really happy to hear that you loved our rooms. All of our rooms are 2 bedroom suites, separated by a door. Thats gives families members the flexibility of watching TV or going to sleep, just like at home!! All of our guests love our large 2 bedroom suites because of this feature. Thank you for staying with us during yoiur visit to Albuquerque. We hope that you come back soon.

"Good Place To Stay"

4
04/10/2016

Very nice facility with a friendly staff and good location. Not sure why all of the suites do not have coffee tables - which would be a welcome edition. It is nice to have a place to go to watch TV while it's nap time for someone else.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Mike, Thank you so much for sharing you experience on Trip Advisor. Its always nice to hear what people think of our place. It helps us to improve our service every day. You got a good point!!! There are not coffee tables in the rooms. We just changed all of our suites furniture, the coffee tables are arriving last, but they will be here soon. I hope that you stay with us in the future, and get to enjoy our brand new furniture and coffee tables.

"convenient location"

4
04/10/2016

Location very convenient to balloon museum and fiesta area and easy access to Old Town and tram to top of Sandia Peak. Location at expressway but very quiet, and location makes it easy to take side trips to Sante Fe and anywhere since it's next to expressway. General breakfast fare but hot options included real scrambled eggs. Nice enclosed pool and hot tub. Cookies in the afternoon.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I'm very glad to see that you were able to attend the Albuquerque International Balloon Fiesta. Every year, thousands of people come to Albuquerque for this event. We are very proud to be located right by the I-25, which makes the access to the Balloon Fiesta Park very easy; and you can see the balloons from here!!! We are surrounded by several restaurants, the closest one is less than 5 minutes walking. People are always very exited about coming to Balloon Fiesta and also trying the New Mexico green chili. We are proud to be very conveniently located so that our guests can enjoy both!!!!

"Very dissapointing"

2
04/10/2016

Sub standard service, insufficient bath linen although requested additional. Phone did not work in room, had to use the front desk telephone to make outside calls. . Water temperature unstable in shower. Very small room for family of 5

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, We are very sad to hear that you did not enjoy your stay. Here at the Best Western Plus Executive Suites, we always try our best to make our guests feel like at home. I wish you had given us the opportunity to make things better while you were still here. One of our strengths is the size of our suites. They all have a large leaving room with a sofa bed and a bedroom separated by a door. In the case of big families, we have an apartment available, and also XL suites, which are a lot bigger that our regular suites. On behalf of our team, I would like to apologize for the service that you received. Thank you for taking the time to give us your feedback. We hope that we can get a second chance and that you stay with us again.

"Nice hotel--would stay again"

4
04/10/2016

The staff is knowledgeable, friendly, rooms were quiet and clean. Indoor pool and Jacuzzi were clean but busy. Breakfast was hot. Will stay here again. The only downside is the hotel can be hard to find. It is on an access road to an access road, and not well marked. We missed it the first time and had to circle several blocks to get back to it. It was a good value for the price.Plenty of parking.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, Thank you for staying with us during your recent visit to Albuquerque. We really appreciate you taking the time to review us on Trip Advisor. I'm always happy to hear that my staff is friendly, knowledgeable and helped you enjoyed your stay. Everyday we get here excited to meet new people and to offer only the best hospitality to our guests. I hope we see you back soon!!

"Wonderful place to stay."

5
04/10/2016

Great place to stay. The room has plenty of lamps for excellent lighting. The bed is very comfirtable along with good bedding. I have already booked another stay for the end of October. This hotel is close to several restaurants. Only improvement would be wider parking spaces.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Hello!!! Thank you for taking the time to share your experience with other travelers. We really appreciate your comments, and we promise you that we will take them into account the next time we work on the parking lot. We recently change all the lamps and furniture in the rooms. All of our guests are very happy with this change. We are not stopping, there more exciting additions coming soon. I'm really happy to know that you already have a new reservation for this month. We will be waiting for you. I hope we can meet.

"Better than expected"

5
30/09/2016

Great easy check-in, friendly staff, water available, coffee and cookies. As we approached room corridor seemed a little strange with windows facing inwards but you can draw the blinds on these. They also have external windows! Large suite everything we need . Excellent bed. All very clean. Two TVs. Laundry facilities were welcome. We had everything washed and dry in a short time. Real bonus was Nexus bar and restaurant two minutes at the back. So lovely not to have to go far to get a beer and great food. Great nights sleep. Very good breakfast in comfortable seating area.

"Excellent stay clean comfortable"

5
29/09/2016

Staff outstanding, friendly, courteous. Rooms clean, clean and comfortable. It's right off the interstate, yummy breakfast, complimentary bag for being a reward member, close to some restaurants. I would recommended this for couples and or family.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us and other travellers. We strive to make our establishment a comfortable place to stay from business trips to family vacation. We offer many great ammenities which include spacious two room suites to a delicious complimentary breakfast. We appreciate your feedback and await your next stay with us.

"Great Service"

4
28/09/2016

We were in Albuquerque in June and Meressa was very helpful in making our stay comfortable and easy. She was also very helpful in helping me find places around town where I could feel at home after being away from New Mexico for so long. Thanks Meressa!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us. Our wonderful staff is always willing to go above and beyond to make sure our guests needs are met. Whether it be a restaurant recommendation or getting directions to a tourist attraction we are always ready to help. We are located in a perfect area close to food, shopping, and entertainment. We are glad you enjoyed your stay and hope to see you on your next visit.

"Best Western Plus Executive Suites"

5
27/09/2016

A very clean hotel with huge rooms. Also not expensive for the size of the rooms. This hotel is another example of how far this brand has come lately. What was once a lower tier brand is now high on my list of places to stay.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us William. We strive to keep our establishment up to date inside and out to make your stay enjoyable. We also provide many ammenities including free wifi, an indoor pool, and a complimentary breakfast all included at a cost efficient price. We hope to see you on your next visit.

"Good value"

4
27/09/2016

Hotel was great location for us with easy access back to highway. Not elaborate or cooked to order breakfast but very satisfying options. Our room seemed to have just been remodeled and very clean. Because of this experience we continued on our Route 66 trip east with other Best Western hotels.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experince with us. We are glad to hear you enjoyed your stay, Connie. We do our best to make sure our guests are ccomfortable and satisfied while they stay with us. Our brand is known for comfortable rooms and friendly service. We hope to see you on your next visit.

"Great place to stay"

5
26/09/2016

Very quite and comfortable, easy to get too, very friendly staff, would stay here again when I am in town, the rooms were very clean and comfortable, great restaurant next door, felt safe parking motorcycles there

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We are located in an area that is close to food, shopping, and entertainment. Some as close as walking distance. Our spacious rooms and friendly staff await your next visit.

"Decent location, but due for a remodel "

3
25/09/2016

I've been traveling in the SW for a week and a half with my elderly parents and have stayed in several BW hotels along the way in the 4 Corners states. Many are newer or have recently been renovated, and frankly, this one is really due for an update. It's clean, but feels a bit "worn/dated". The staff is friendly and efficient, and responded to my request for a shower seat for my 86 year old dad who has mobility problems. They told me that those seats are reserved for the "handicapped" rooms (there wasn't one of this available when we checked in because they were booked solid) but housekeeping did bring one for us on the second day of our stay (after I called with a second request), when one became available. Also, when I called to reserve the room, I reserved for 3 persons, and the available option was a suite with a king bed and a fold out couch. The fold out was neither very comfortable, nor was it made up for me. Sheets were provided in a drawer for me to make the bed myself, but no extra pillows or blankets were provided in the room. Even on the second night, when it was clear to housekeeping that the fold-out had been used the night before, I was simply provided with another clean sheet set in a bag that was left on the couch--no blanket, no pillows. Really people?? If I need a hotel in ABQ again, I'll most likely pay a little more and stay in or near Old Town.

"I wish I would've stayed somewhere else"

2
25/09/2016

The staff were very friendly. Was nice to have a separate room for my son. Other than that the hotel seems old, musty, and ill decorated. The rooms are small. I couldn't wait to get home. The breakfast was crowded. And the main disappointment was when I called ahead and asked about the pool temperature, and was told it was heated, as my 4 year old son will not swim in cold water. The pool size was OK but it was very cold, definately not heated! So my son wouldn't swim in it. Also, I'm surprised there is no mat outside the pool door where there is slippery tiling. I will never stay here again. I wish I would've paid $10 more and stayed at the Drury Inn.

"Very enjoyable stay"

5
24/09/2016

This hotel is well maintained and easy to access. Our room was very clean and comfortable, the beds were very comfortable, the WiFi was very good and every staff member we encountered was very friendly, courteous and helpful. We would definitely stay at this Best Western again and recommend it to anyone traveling in Albuquerque who wishes to stay in the northwest part of the city.

"Yahima Hernandez is an excellent manager ."

5
23/09/2016

Ms Hernandez and the staff were professional, friendly and hard working. The room was spacious, comfortable and met our needs for a week long stay. The room and hallway was cleaned and vacuumed daily.

"Nice hotel"

4
21/09/2016

We arrived late at night ...great room .. Nice how there was door separating the living area from bedroom. Tv in both area ..bed very comfortable ... Nice bath area ... Only complaint water not hot in shower, we addressed it... Breakfast good

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us. All of our 2 room suites have a door seperating the living quarters to provide that extra feeling of comfort and privacy. Our staff is ready to provide service at anytime day or night. We appreciate your feedback and cannot wait to have you stay with us again.

"Nice place"

4
20/09/2016

Nice place to stay, comfortable beds, plenty of plug-ins for electronics. Very quiet. Not enough ice machines. There wasn't one on our floor. Breakfast was good. Customer service was good. Would recommend this hotel. We will stay here again if we ever pass through

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us and other travellers. We keep our rooms up to date to make your stay convenient. We serve a delicious, complimentary breakfast everyday with a variety of food, coffee, and tea. We appreciate your recommendation and we look forward to you staying with us again soon.

"Great place to stay in Albuquerque"

5
19/09/2016

Nice clean well appointed rooms. The people at the front desk were very polite and helpful. There is not a restaurant on site but the lady at the front desk referred us to the Nexus Bar and Grill which is a two minute walk. Excellent food and prices. When I go through Albuquerque this is where I will be staying.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We greatly appreciate you sharing your experience with us. We are located in a great area close to shopping, food, and entertainment that are easily accesible by walking or driving. Our staff is familiar with local business to help our guest have an enjoyable stay without having to work to hard to find what they need. We cannot wait to have you stay with us again.

"Hotel"

5
18/09/2016

It was awesome staying at this hotel. I enjoyed the room and the breakfast. There was only one issue but it was only the first night, a car alarm went off every 2 hours. I let the front desk know. I was able to use the computer to print my boarding pass with help.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us and other travellers. We are glad you enjoyed your stay and cannot wait for you to stay with us again. We strive to make your stay comfortable and efficent by provding many ammenities including free wifi in the rooms and also a business center with computers, wifi, and printers for your on the go needs.

"Nice quiet place off the I-25"

5
13/09/2016

Really liked our room. It was spacious, quiet and well lit, the bed was comfortable, and the a/c worked well. There's a nice indoor pool, spa and sauna, complimentary hot breakfast, guest laundry, business center, reasonable order-in room service for lunch and dinner, and a fitness center. The motel is also convenient to shops and restaurants. The staff was very friendly.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We greatly appreciate you sharing your experience with us. It makes our company very happy that you enjoyed your stay. We strive to offer the best amenities to make your stay the most comfortable and enjoyable. We are located in a great area close to shopping, food, and entertainment. We cannot wait to have you stay with us again.

"Best Western"

5
13/09/2016

I am a wild land fire fighter I stay at hotels at least 4 to 6 months out of the year. I have grown to know how hotels function and what their capabilities are. I also have grown to know the high end and low end of what hotels have to offer. I feel that this Best Western is very presentable and I like the little things. The cookies and water bring a smile to my face. The cleanliness of the rooms is hit and miss one of my first stays I found what appeared to be jelly on the bathroom door and bathroom door handle it was very disappointing. Since then I have stayed several time have found the rooms pretty clean. I would recommend them to look at the base boards in the bathrooms especially. Wipe the microwave door and handle. I like the well lit parking lot and the way it sets next to the neighboring storage company it creates a safe environment. I feel very safe there and that is what keeps bringing me back. The breakfast is good I wish they would serve bacon more often the greasy sausage messes with my stomach as it did with some of my colleagues. The staff is always friendly and happy to see me.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us and other travellers. We are always working to improve our establishment both inside and out. We value your recommendations. We cannot wait to see you on your next visit, we will have cookies waiting.

"Albuquerque visit"

5
12/09/2016

We have stayed in several Best Western hotels and this one was the best. We stayed here for the holiday weekend. Upon our arrival we were welcomed by the manager!!! The rooms are huge and very clean. The receptionists were very friendly, they recommended us things to do while in Albuquerque. The breakfast area was very busy on Sunday morning, but they opened another room across from it so we could all seat together. We really enjoyed our trip and we are already planning to stay in this hotel during our next visit to Albuquerque.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We appreciate you sharing your experience with us. We are glad to hear our establishment and employees were able to accomadate you during your stay. We are always ready to provide any assisstance from a fast and friendly check-in to attractions to visit. We cannot wait to see you on your next Albuquerque visit.

"No real issues"

5
09/09/2016

I stayed on tuesday of this week and it wasn't really under construction more like just being painted out front and it didn't stop customers from entering. You couldn't smell paint indoors. I enjoyed my room with a living room feature.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We thank you for sharing your experience with us and other travellers. We strive to keep our establishment up to date without causing any delays for our guests. All of our rooms include a living room to add extra relaxation and comfort. We cannot wait to see you again.

"Best Hotel in Albuquerque!"

5
07/09/2016

The rooms were really clean and comfortable. Everybody was very friendly. We had a nice time. We enjoyed the breakfast, best complimentary breakfast ever. I have stayed at other Best Western but this one is by far the best.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for sharing your experience with us and other travellers. We do provide a delicious complimentary breakfast 7 days a week that tastes like home without the dishes. We hope to see you again soon.

"Very nice stay"

5
06/09/2016

The rooms are very big, they have microwaves and refrigerators. The are really comfortable. Everything was very clean. We really enjoyed the complimentary Breakfast. All the employees were really friendly. We will stay here every time we come to Albuquerque.

"Best hotel in town."

5
05/09/2016

I have stayed here several time. The staff is always very pleasant, professional and helpful. The rooms have always been clean and everything is always working and in order. I love, love love this place.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for choosing our hotel for your travel needs. We are happy to hear that you love our hotel! We apreciate you taking your time to review us, and we hope to see you again soon.

"Great visit"

5
02/09/2016

Enjoyable stay, friendly staff. My entire family enjoyed the rooms, pool and breakfast. I would definitely stay at this Best Western again if I travel through New Mexico. I would recommend this hotel to anyone traveling with children.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We are very happy your entire family enjoyed they stay here at Best Western. Thank you for taking the time to review us we hope to see you here soon.

"Awesome stay"

5
31/08/2016

Staying in Best western hotel is always a great pleasure. The hotel has a lot of amenities to make your stay an awesome stay. The only problem the hotel has to my family is, the pool. The pool needs to stay open 24 hrs.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, Thank you for staying with us every time you visit Albuquerque. All of our rooms have a bedroom with one or two beds and a living room with a sofa bed. This feature combined with our complimentary breakfast and our wonderful swimming pool makes us a very family friendly hotel. We really appreciate your feed back and we will take your comments regarding the swimming pool hours into account.

"The Best of the Best"

5
29/08/2016

I regularly stay in Best Western hotels. This is the best one of dozens I've stayed in over the years. Therefore, I highly recommend it. If I ever go to Alburquerque again, I will definitely stay here again.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, We are so exited to read your review!! It makes us really proud to know that our all suites property stands aside from other Best Westerns. Our guests are usually very satisfied with our big suites, are wonderfull complimentary breakfast and our customer service. We really appreciate your review and we hope that you come back soon.

"Personal"

5
25/08/2016

I find this Best Western Hotel to be one of the premiere establishments of the Best Western Hotels and Resorts conglomerate. The staff are always friendly, courteous and professional during one's stay here. Although my wife and I did not utilize the pool and/of the workout room this trip,we have in the past and found them to be first-rate.The hotel is located in an enviable location as it is convenient to everything that Albuquerque has to offer.The price is reasonable and the amenities appealing. As an aside, the hotel is family friendly. I hardily recommend this establishment for visitors and/ or locals.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, We are very happy to hear that you and your wife like our hotel. We want to thank you for your review. Our staff is always proud to know that our guests are very satisfied with our customers service. We hope to see you back soon.

"Very good hotel"

4
24/08/2016

This Best Western is a cut above most typical chain hotels. The public areas are very nice and they serve a plentiful breakfast. Our room was spacious and very well furnished with a King bed and also a separate living room. This is a great hotel deal with a very reasonable price.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for staying with us during your visit to Albuquerque. We our very happy to be able to provide such a nice complimentary breakfast to all of our guests. We recently purchased brand new furniture for all of our suites. Our comfortable suites, our cozy public areas and our complimentary breakfast together make our guests feel home. We really appreciate your feedback and we hope that you come back to visit us again.

"Excellent"

5
24/08/2016

We would definitely stay again. Clean room, excellent beds and spacious rooms for family. It had a full size refrigerator with stove. It was perfect for our family of five. We will definitely stay here again on our next visit.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for taking the time to review your experience at our property with other travelers. I'm really glad to here that you enjoyed our accommodations. We hope to have you back soon!

"Awesome"

5
22/08/2016

Like the new look of hotel. Easy to get to from and to places. Like the clean rooms as well as pool and hot tub. Awesome staff and overall great stay. Always stay at this hotel when or where ever we travel

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. Thank you for your kind words about the new look, the brand recently got an update, and we are liking it as well. We appreciate you choosing us all the time and hope to see you again soon, maybe for the balloon fiesta coming up? Or maybe even the state fair? Regardless of when we see you, we hope you have safe travels and look forward to it.

"Just ok"

3
22/08/2016

The room was nice, very clean. Breakfast was just ok. Not many choices. The swimming pool would have been nice, but kids were in there screaming at the top of their lungs and we left. At night you could hear cars with loud mufflers racing, it was hard to sleep. Hotel was fine, it was just parents that couldn't control their kids and people racing in the middle of the night.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We apologize that you didn't get to utlize the pool, and had a hard time sleeping. We have contacted the local authories about the racing problem you heard, so that it won't happen again. We hope that you will choose us again in your future plans. Safe travels!

"Best Western Suites in Albuquerque"

4
21/08/2016

Overall it was worthy of the price, but the breakfast bar was too long of waiting. They could rearrange the whole breakfast serving lines. And it took too long to cook the scramble eggs and sausage. Other than that everything was good, The space of bedroom is very good.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We will start looking into other ways we can best serve breakfast. We are happy to hear that you found your room so spacious, and got a good nights sleep. We hope to see you back in the future, until then safe travels.

"Mr. Customer"

5
20/08/2016

Upon arrived were greeted by friendly staff, we had reservations made prior, rooms were clean and areas, use pool to cool off GK on 4 hr trip, though too much chlorine in pool/hot-tub grand-kids enjoyed, breakfast was awesome both mornings on our stay. I would highly recommend to other guest traveling thru.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate your feedback. We are very happy to hear that your stay was enjoyable and you were able to relax and have an awesome breakfast during your stay. We apologize for the cholorine levels being to high and have fixed this issue since your stay. We hope the rest of your trip is most enjoyable. Safe travels.

"Worst Best Western Ever"

1
18/08/2016

The hotel is supposed to be an executive plus. The rooms smell like smoke, one of the TVs is always broken (bedroom or living area), bathroom wasn't clean, equipment broken in the fitness room, breakfast area filthy even when half full, staff spend more time talking to each other in the storage area so they don't have to deal with customers. Never again will I stay at this location.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, On behalf of the entire staff we would like to apologize for your stay. Our hotel is a non-smoking hotel and we have a very strict policy in reagards to this. We have looked into the issue about the equipment being broken in the fitness center and have fixed everything since your stay. I apologize for the breakfast area, and for the staff not being attentive to the guests. We hope that you will give us second chance to show you that we are a very good location, with top notch standards. We will understand if you choose to stay at a different hotel in the future. We hope the rest of your trip goes well, and if there are any more questions or concerns that you have please feel free to contact us directly. Safe travels.

"Great Albuquerque stay"

5
17/08/2016

We have using Best Western Plus motels during our road trip and have enjoyed our stays. This Albuquerque BW was great... Free upgrade to suite room, clean, comfortable and quiet... Breakfast was excellent

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are very happy to hear you found our hotel to exceed your expectations. We hope you will continue to choose best western for all your travel needs. We hope to see again very soon, until then safe travels!

"A Taste of Albuquerque"

5
17/08/2016

Having stayed at this location many times in the past, I feel comfortable there and they have updated the rooms considerably. Wonderful breakfast and like the separate living area. Newer beds, but the kings need sheets that will fit better. The check in person was very accommodating and tried to get my room preference, which we did move after one night to the room requested. Will stay again and can recommend.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are glad to hear you found our hotel very accomodating, and that you will recommend us. Safe travels!

"large room"

4
15/08/2016

large room, not a large price, great breakfast( waffles, eggs, saugage) , nice pool and hot tub ( with early morning hours) . good WiFi. two tvs, two rooms. friendly staff getting into parking lot, a bit tricky.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you takin gthe time to tell us about your stay. We are happy to hear you found your room to be the perfet size for you and your family, and that you liked the breakfast we offer in the morning. We hope you will continue to choose us when in town, until then safe travels!

"Enjoy"

5
11/08/2016

Enjoyed all of my stays , I drive all day and really my rest for the next day . I can order my dinner with all the menus from up front office and have it delived to my room with out ever leaving the comfort of my room .

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are glad to hear that you find so convienent, and comfortable. Next time you are in town, you should try the new Restaurant a lot of our guests are raving about, its called Rock and Brews, and is only a short distance from the hotel. We hope you will continue to choose us when traveling. See you soon, safe travels!

"A great relief"

5
06/08/2016

During a long road trip it was great to have such a accommodating hotel. The staff was very nice. I had called several other hotels got hung up on twice for asking what the rate was. This hotel gave me a friendly response great rate and got my business.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you choosing us over the many hotels you called that evening. We are to happy to hear that our staff is what made your decision, since they were very friendly over the phone. We have a great time and they take pride in what they do. We hope you will choose us again in the future. Until then, Safe travels.

"Weekend getaway"

5
06/08/2016

Great rooms, very clean and spacious. My favorite place to stay for personal or business. Very friendly, helpful staff. Good breakfast also. Convienent location, close to balloon fiesta park, shopping and Cliffs Amusement park.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing us time and time again for your travel needs. We appreciate you giving us your feedback. We are happy to hear you find our hotel to be so convienent to the things that make your stay that much better. We hope to see you again soon, until then, safe travels.

"Good Hotels"

4
06/08/2016

Excellent accommodations, we used indoor pool and had to ourselves.. morning breakfast was good for a hotel freebie..the person working buffet was helpful and very friendly.. I would recommend this hotel because staff was very, very friendly and attentive..

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are very happy to hear that you found our staff to be very friendly and attentive. We hope you wil choose us again in the future. Until then, safe travels!

"good job best western :)"

5
06/08/2016

Good customrr service skills and workers looking professional. ..I wish there was more then a 5 cause u guys did awesome :) and the I will be coming back to stay with you guys again... Thank you for your hospitality :)

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are happy to hear you found our staff to have excellent costumer service skills. We look forward to seeing you again in the future. Safe Travel.

"Convenience"

5
05/08/2016

If looking to travel further east, I would highly recommend this hotel just north of downtown. We were able to stay out of the morning rush hour traffic. It is also located within walking distance to a restaurant & brewery & short drive to other restaurants & shopping.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We apprciate you taking the time to tell us about your stay. We are happy to hear that you found the hotel to be convienent for your travel needs. We hope you will stay will us again in the future. Safe travels.

"Perfect Room"

5
04/08/2016

We loved our stay. The suite was perfect for my family. The living area was separated from the bedroom so one of us could stay up late reading. The next morning one of us got up early without disturbing the late sleepers. We enjoyed relaxing in the pool and hot tub before retiring and had a great breakfast the next morning. The room was very clean and the staff friendly and helpful. I heartily recommend it.

"Convenient, but seriously needs remodeling"

3
01/08/2016

Ok level of amenities for this range of hotel, but internet was intermittent, furnishings need updating, road access is difficult. It is challenging to figure out how to enter parking lot off the highway, even with Waze app. The room is clean, and it seems to be a good place for families. There's a pool (I think), and continental breakfast is included. Get up early if you want to use their breakfast.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate your feedback. We have fixed the issues with the internet since your stay, and looking into our options when it comes to the parking lot issues. We do offer a pool and hot tub, which are located on the ground floor, both are heated and indoor. Our breakfast is open from 6-9:30 daily, so we apologize if you felt you had to get up extra early. We hope you will choose us again in the future for your travel needs. Until then, Safe travels!

"Good stop for on the road"

5
30/07/2016

Friendly staff & clean room -- Always a plus. Hotel is located just off the interstate and easy to find. It is near many local restaurants in the area. It is a good place to stop on a long trip along I-40.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to give us your feedback, about your stay. We are very happy you found us to br very convienent for your travel, and hope you will choose us again in the future. Safe Travels!

"Top Notch"

1
28/07/2016

I loved our room! It was actually two rooms, the bedroom was separated from the living area where one could stay up late reading without bothering the others in our party. In the morning one of us got up early to read and did not wake the others. It was perfect! The rooms were very clean, the personnel were friendly and helpful. We relaxed in the pool and hot tub before retiring for the night. I highly recommend it.

"Very Good Accommodation"

4
27/07/2016

This Best Western Hotel, while somewhat difficult to find the entry to the parking lot, was clean and the employees were friendly and helpful. The room was well furnished and the bed was comfortable. It is also located close to the interstate.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are very happy to hear you found our hotel very accomidating so you could return to the road safely. We hope if given the opportunity in the future, you will choose us again. Safe Travels!

"Gem of a Best Western"

5
26/07/2016

Best Western traditionally have high standards, but this property is above and beyond. Plenty parking, convenient location to I-25. Service was excellent throughout. Room large and clean. Nice sized bathroom (accessible). Bed in bedroom and pullout both comfortable. We all slept good. Nice indoor pool and spa, as well as fitness center. Breakfast area very nice with tasty hot breakfast options, like waffles, hot oatmeal, etc. great option if you are in Albuquerque.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking your time to tell us about your stay. We are happy to hear you found the beds to very comfortable, and you were able to get a good nights sleep before you returned to the road. We hope you will choose us again in the future. Until we see you again, Safe Travels!

"Terrible beds, Nice service"

2
25/07/2016

I live 1 hour from the Mexican border in Arizona and Albequrqe is 10 tmes more dangerous. Crime is over the top. All over the city property crime is sky rocketing. I parked in front of the hotel front door and my car was unmolested. The Best Western was average for a cheap hotel, but the rooms were 2 room suites, 2 t.v.'s, microwave and fridge. The beds were excellent and brand new in 1972. Sitting on the edge of the bed was like your grandma's couch. I stayed 3 nights and was hurting and sore every morning. If you must stay here, sleep on the floor. The employee's were very pleasant and all of them spoke English.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We would like to apologize for your terrible stay. We appreciate your feedback and are loking into the issues you had throughout your stay. We hope you will give us a second chance to make it up to you. If you have any more question or concerns please contact us directly, we will be more than happy to address them. Safe travels!

"Visiting Sandia Peak"

4
24/07/2016

Clean and reasonable pricing. The pool and hot tub were large and nice. Hotel was clean and beds were comfortable. The Nexus Restaurant is a quick drive or short walk for a nice dinner. It was easy to get to the Sandia Peak from this location.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to give us your feedback about your stay. We are very happy you found our hotel to be reasonably priced, convenient to the locations in which you wanted to see, and a restaurant near by. We hope that when making your future travel plans you will choose us again. Safe Travels!

"Best stay ever"

5
24/07/2016

***** 5 stars! great hotel and staff!!! The value was great, pool and hot tub very big and great environment! would highly recommend it was so good we stayed on the way back from our vacation! room was large with couch with hid a bed, perfect for large families!!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are very happy that your stay was the best ever. We appreciate you taking the time to give us your feedback, and choosing us a for the return trip home. We hope you will continue to choose us for your travels needs, and wish you a safe journey home. Safe Travels!

"Best Western is the Way to go!!!"

5
23/07/2016

Was a great place to stay. Rooms were clean and comfortable. Got a full breakfast with eggs, a meat included, oatmeal and you could make your own Belgian waffles. Had other items to choose from also. The people were really pleasant that worked there and helped you with whatever your needs may have been.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to give us your feedback about your stay. We are very happy to hear that your stay was an excellent experience and that you found our employees to be so helpful. We hope you will choose us again in the future for your travel needs, until then safe travels.

"Hotel was great"

5
22/07/2016

Hotel was very clean and everything was affordable. Our front desk clerk (Kayla) was very helpful. The breakfast was good, bed was very comfortable. Rooms are very spacious. They gave us suggestions on where to eat and the place they recommended was great.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your great stay. We are happy to hear Kayla was very friendly, and recommended a great restaurant that you liked. We hope to see you again in the future. Safe travels!

"Decent"

4
22/07/2016

Everything was good.... .Other than an employee going into our room when no one was there....We were only gone for an hour..... The front desk apologized. Don't know why he couldn't wait till we got back......

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate the feedback, and have taken care of the issue. We hope you will choose us again in your travel plans, Safe Travels!

"Excellent"

5
21/07/2016

GREAT value for excellent Hotel with very clean rooms, with suites. The hot daily breakfast is always wonderful & DELICIOUS!!! There are many great choices!! All rooms are Suites with large frig's, microwaves & & coffee makers. There is 24hr hot coffee, tea, Hot chocolate as well as Ice water! This hotel definitely gives you your money's worth! It's such a comfortable place to stay & relax!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are very happy to hear you enjoyed our breakfast, and you found it deliciously satisfying. We are very happy you were comfortable and able to relax. We hope you will choose us again in the future, Safe Travels!!

"Great place to stay"

5
20/07/2016

I highly recommend this Best Western as it has wonderful rooms (quiet, clean, comfy), helpful staff, great breakfast. The pool was a little too cool for my family's liking though. It is also close to all sites, especially Sandia Peak Tram which I highly recommend

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to give us feedback about your stay. We have checked on the pool and have fixed the problem with it being too cold. The Tram is especially beautiful at night, during sunset. We hope you will choose us again for your travel plans, and possibly come back for the Ballon Fiesta in October. They are especially beautiful in the early morning. Safe Travels!

"A very comfortable stay!"

5
18/07/2016

We decided to stay here on our vacation for a night and we were not disappointed by the standards all Best Westerns seem to have. This hotel is centrally located just north of the junction of interstate 40 and Interstate 25. We were so comfortable we stayed there again on our way back! The rooms were clean, and well kept. The beds were comfortable and our room had a microwave and a good sized refrigerator. We did not use the pool, but it appeared clean and well tended. The breakfast room was also clean and well kept- I will be honest, I always hate the breakfast rooms because it's always full of grumpy people early in the morning, but they had lots of tables to sit at and another section of room they open up to breakfast. The room was quiet of freeway noise, considering it was right next to I25. There was also ample parking. I think the only downside is there was one elevator, and it always seemed like everyone wanted to use it at once. I'm fairly certain if my husband hadn't gotten up on our final morning and turned off the TV, we might still be sitting in Albuquerque's Best Western Plus Executive Suites watching TV.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs on your way back! We appreciate you taking the time to tell us about your stay and letting us know how comfortable you were. Having the extra room for breakfast is makes everything so much better for our guests. We would like to inform you that there are actually 2 elevators loctaed in the hotel one in the rear part of the building and one located by the main lobby. We hope you will choose us again in your next journey. Your statement about you and your husband possibly still being here hadn't you turned off the tv really made us laugh. Safe travels!

"Wonderful stay"

5
16/07/2016

This was the cleanest hotel I have ever stayed in! The rooms were fresh, beds comfortable, excellent pool and hot tub. Hotel staff was extremely helpful with a person in our family that is disabled. I would give them a 5+++ rating if I could.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are pleased to hear your stay was most enjoyable. Thank you for taking the time to tell us about your stay, and lettingus know how accomdiating our staff was. We are glad to hear you found us to be very clean and friendly, we strive for excellence at this hotel, and hope every guest has the same stay you did. We hope you will choose us again in the future, until then safe travels!

"Happy customer."

5
15/07/2016

This was my 3rd bestwestern of my vacation. Great customer service, clean room and yummy breakfast. Freeway access a little confusing but I would stay here again. Price was reasonable for all the amenities.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing out hotel for your travel needs. We appreciate your feedback. We are very happy to hear that our hotel was very convenient for you. We hope to see you again in the future, and until then, Safe Travels!

"Our Albuquerque stay"

4
14/07/2016

This was a very nice hotel. We had a suite. This was day one of our vacation. It was really nice to have the extra space to move around in. The beds were not too bad. We were able to rest fairly well.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We always like hearing about what we can improve upon, and what areas we are excelling in. We are very glad you got the much needed rest you required in order to start back on the road. We hope you will choose us again for your future travel plans. Have a great rest of your vacation, safe travels!

"decent stay"

3
14/07/2016

didn't like the old towels, noisy air, and small pillows; overall clean and nice people; had to have cards re-set several times over the course of 5 days - very annoying; not the perfect vacation stay, but clean and friendly and economical

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We apologize that your keys needing re-setting several times. Since your stay we are checking all of the air conditioners to make sure that they work properly. We have also ordered new towels, and finding better pillows. We appreciate your feedback, and taking the time to tell us the about the areas we can improve upon. We hope you will choose our hotel in the future, safe travels!

"It worked for our family of 4 with 2 teens"

3
13/07/2016

We stayed in Albuquerque as a stop on a long road trip. The check in process was a bit frustrating and slow because she sent us to the wrong room. Just a little mistake, but we had been driving all day and were tired. The room was very large and clean. It had 2 queen beds and a separate room with a couch that made into a bed. That was nice because everyone could spread out a bit. The location is nice because it is near the intersection of 25 and 40 but because it is right on the highway, there is some highway noise. The breakfast had lots of choices. The coffee was not very good. All and all, for the price, its a good place to stay.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We apologize for the mishap that you encountered when it came to checking in. We are happy to hear that you were able to spread out and get some rest before you returned on the road. We apologize about the coffee. We also hope that you will choose us again in the future, and hope to see you again soon, until then safe travels!

"Best Western Ever"

5
12/07/2016

I've stayed at a lot of hotels, mostly Best Westerns. This hotel was priced right. The breakfast was the best I've ever had. And the employees were so friendly. I would come back again and again! The location was right off of I-25 and also very accessible to I-40.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you very much for choosinh our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are delighted to hear that your stay was most enjoyable. We hope to see you back in the future. Safe Travels!

"Albuquerque"

4
12/07/2016

Albuquerque was a great stay on our trip from Phoenix to Denver. The room was clean, spacious with nice appointments. Breakfast was good and the staff was very attentive and helpfull. They even us helped us with booking the next hotel for second nitghts stay in Denver.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are very glad to hear your stay was most enjoyable, and the staff helped you with your travel needs. We hope you will choose us again in the future. Safe Travels!

"large, clean rooms"

4
11/07/2016

Stayed here with my family of 5. We were very comfortable in the executive suite. Lots of road noise though, so maybe request a room not on the highway side. The breakfast choices were good. The room seemed very packed, but then we noticed a larger room across the lobby so it worked out well. If you need a receipt, ask for it to be printed because it does not come through on email.

"Clean, Comfortable, Full Breakfast"

5
09/07/2016

We were totally comfortable staying there. It is conveniently located to the highway and stores. They served a full breakfast (eggs, sausage, yogurt, waffles, juice, bagels, pastries, coffee, tea, hot chocolate). Ice water is also served in the lobby. Large indoor pool and spa area. I would definitely stay there again!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are very happy to hear your stay was most enjoyable, and that you found our breakfast to be very satisfying. We hope to see you again very soon! Safe travels!

"Easy"

5
09/07/2016

While traveling and going to Texas stopped late to find a room. Sign said three mile and since I wanted an early start thought I would stay in Historic District. Easy to get to and the staff was pleasant and asked if I had any discounts such as AARP or ? My room was nice and clean. Got an early start after a good sleep. Will stay there again.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are happy to hear that you found our hotel to be very easy to get to, and you had got the sleep you needed to return on the road rested. We have a great staff that takes their job seriously and likes to make sure all of our guests have an enjoyable stay. We hope you will choose us again when planning your next trip. Safe Travels!

"Excellent value"

5
09/07/2016

Excellent value to visit Albuquerque. The swimming pool and hot tub were great for the kids. We had enough room for a family of 5. The breakfast was good. The location of the hotel was very convenient.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are very happy to hear your stay was excellent. We hope you will choose our hotel again when planning your next trip. Safe travels.

"Relaxing visit"

5
07/07/2016

This motel was a wonderful place to relax. We had driven ten hours and needed to recoup and this met our needs. From the minute we checked in and Kayla, the front desk clerk, checked us in and gave us information about food delivery companies to when we stepped into our suite, everything helped us feel welcome. Excellent room and satisfying breakfast topped off our experience. We definitely enjoyed our stay!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest , We thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us about your stay. We are happy to hear that your stay was so relaxing. We have an amazing staff, that love what they do, and we are glad that it shows threw to our guest. We hope that we will see you again soon, and you continue to choose our property when in town. Safe Travels!

"Impressive!"

5
07/07/2016

Best Western has entered the major leagues with the Plus Executive Suites in Albuquerque. Spacious room and comfortable beds making it a very pleasurable stay. Also, the room rate was very reasonable. My only complaint was the WiFi was slow.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate your feedback, and are very happy to hear that our hardwork is showing through. We are looking in to ways of making the WIFI just a little faster. We hope you will choose us again in the future when making your travel plans. Safe travels!

"Beautiful property, great front desk staff"

4
07/07/2016

My suite was lovely and immaculately clean. The lobby is gorgeous. The pool is nice. The breakfast wasn't bad though I'd still rather have $10 off the room than the breakfast. My issue with the property is the noisy guests after 11pm and kids running in the hallways! The parking lot is not secure and two vehicles were broken into and robbed during my stay.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are very sorry to hear that the hallways were not quieter during your stay, we will keep a closer eye on that. We are working hard to make sure that no one's car gets broken into again, and hope our efforts will deture this from happening again. We hope that you will choose us again in the future. Safe Travels!!

"Good suite hotel conveniently located. "

5
06/07/2016

Nice suite of rooms with comfortable king bed. Nice and spacious for a multi-day visit with more than usual in-room time. Plus: tv, desk & chair, sofa and small fridge/microwave in living area. Minus: no tables No coffee table, no end tables. A little awkward to balance drinks or snacks in front of tv with no table. Bedroom has nice bedside table sand lamps plus another TV. Chest with luggage shelf plus extra luggage racks (2!) in closet Iron, ironing board, hair dryer all furnished. Very clean and comfortable for extended stay. Indoor pool, free parking, and free wifi are pluses. Breakfast (included) includes a nice array of eggs, bread, muffins, waffles, oatmeal, yogurt and fresh fruit. Good location at an I-25 exit north of downtown but not too far from anywhere in city.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are very happy hear that you not only enjoyed your stay but also found our hotel very accomendating. We just recently had all the furniture replaced so its very nice to hear our guests like it. We hope you will choose us again in the future.

"Great Service, Convenient Location, Very Clean"

5
06/07/2016

Prompt and friendly service. Room was immaculate. When we found our refrigerator non-functional at night, it was quickly replaced by a friendly maintenance man. Our only not quite up to snuff experience: morning baked goods were stale-tasting every day, and staying for 6 nights, we'd have liked a little variety in our hot protein dish, not scrambled eggs and sausage (once bacon) every morning. Otherwise the breakfast and coffee were good and plentiful

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to tell us what we need to improve upon. We have started looking into more options in the protein department. Also making sure the breads don't taste stale. We hope you will choose us again in the future.

"Nice updated rooms!"

4
04/07/2016

Great place for families, the kids love the indoor pool...the rooms are large and spacious with comfortable beds, they have updated microwaves and refrigerators. Close to interstate and restaurants. Great breakfast.

"Good value"

4
03/07/2016

Considering everything this was a good value. The location is ideal for those traveling I25 and not bad for those traveling I40. We originally stopped at the location on Rio Grande but they didn't have any suites, so we then went to the location off I25 at Montgomery.

"Good place but maintenance is behind."

4
01/07/2016

Room was nice suite with separate room for desk and couch. Good for a couple if one wants to sleep while the other gets up or stays up. Each room had a separate TV. AC top cover fell off when I tried to set temp. A noisy ventilation system ran all night. The bathroom had a VERY noisy fan. The fancy flex height shower arrangement squirted water out the side of its flex joint, a spray that sometimes went over the top of the shower curtain and onto the floor. Nice table for Internet work. Their breakfast bar had good food with sausage, eggs, cereal, etc. While we were there two bus loads of guests all came to breakfast at the same schedule and all brought their luggage to the lobby. Apparently their schedules were all controlled by the bus schedule as a group rather than the random times that guests show up for breakfast. The breakfast staff kept up, but seating became full and even walking became blocked. Several people took their food to their rooms. I was unable to use the guest laundry because the front desk did not provide quarters. Good ice machines. I get annoyed by ubiquitous video monitoring throughout the hotels. I suppose its for security, but smile, you're on candid camera.

"Family Road Trip to Yellowstone"

2
30/06/2016

Our family booked 5 rooms at this hotel and we all wish we had chosen a different hotel. This hotel is close to the highway and the road noise was terrible!!! The ACs had trouble keeping up with the heat and the place just seems old and tired. The staff was did a good job trying to make everyone comfortable.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We sincerely apologize that your stay was less than satisfactory. We try very hard to make the rooms quiet from the highway noise. We are looking into different ways we could block out the noise better. Any suggestions would be appreciated. We are glad to hear that our staff was trying to help with the issue. We hope you will give us a second chance. Safe travels.

"The Best Yet"

5
28/06/2016

A friend and I recently traveled through 7 states visiting friends and relatives and enjoying side trips along the way. Each afternoon we would decide where we wanted to stop for the night and then call Best Westerns. Our favorite without a doubt was the one is Albuquerque. It was decorated beautifully and had a great indoor pool. We had a room equipped for the handicapped with a roll in shower. Quite often we found that these don't drain well and water runs all over the bathroom. However, this one had been well planned and the water stayed in the shower. The icing on the cake was the receptionist, Meressa! She made us feel at home as she was so nice and helpful! She gave us great directions and suggestions for our daily road trips. She printed out a map to help us which was very much appreciated. I felt like she really cared about our experience in Albuquerque. She is a great asset to Best Western! Another feature of this B.W. is that they had silverware that actually was useful at breakfast. We noticed that all the B.Westerns that we stayed in during our three week jaunt used very flimsy knives that would not cut the yummy waffles that were such a treat. This B.W. used sturdy forks and knives which made eating much more pleasant. It can't cost that much more to purchase decent utensils! Also, this B.W. had the largest variety of breakfast foods and the lady who prepared the food was always present to replenish all. I am only sorry I don't know her name as I would love to acknowledge her. As you can tell, this was a wonderful experience! I look forward to staying here again when in the area!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travels needs. We are very happy to hear your stay was so excellent. Our staff is very good at what they do, and we are happy Meressa was able to make your stay that much more enjoyable. The breakfast we offer is what we consider to be the best so its always nice to hear that our hardwork shows through to the guests. Sturdy utensils always great and we like to offer only th best for our guests. Flor is the name of the breakfast attendant that you had the pleasure of meeting. We get nothing but compliments about her. She is truly a great fit with the team. Like I said all of our staff are truly amazing and we are very lucky. We hope that the rest of your travels are great and we see you again very soon.

"Great Service"

5
27/06/2016

Right from the start you could tell you are welcome. The girl at the front desk (Kayla) was one of the friendliest, most professional, and efficient people I've met. She led us to a great place to eat. Rooms were nice and quiet. We were not scheduled to stay in Albuquerque on our trip back through but changed our plans and stayed here again. There were three of us on a motorcycle trip and they even let us park under the front portico. Will defiantly stay here again.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We are very glad to hear Kayla was able to make your stay that much more comfortable. Our staff really does go the extra mile and its always great to hear compliments on them. We hope you will choose us again in the future, safe travels!

"Relaxing well situated convenient for getting around easily"

5
26/06/2016

Our stay was relaxing staff was very helpful and friendly and knowledgeable. The location was located in such a place that we were able to find places to go to very easily. The view of the mountains was nice.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. Every guest is important to us. Our staff works very hard to make sure our hotel is great overall. We hope that you will stay with us again in the future. Safe travels!

"Nice Place overall."

5
26/06/2016

Generally nice hotel, breakfast, pool, staff. Nothing to complain about here! we checked in late around midnight and checked out around 11:00am. Breakfast was good, pool a bit cold, but still warm enough.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. Every guest is important to us and their satisfaction is our first priority. We also want to thank you for taking the time to fill out this survery. We hope you will choose us again in the future. Safe travels!

"Nice Hotel, Great Location"

5
26/06/2016

Great location - convenient to the ABQ zoo, Route 66 and restaurants. The rooms are very big as is the bathroom. You get 2 TVs. It has a big fridge. We enjoyed the Continental breakfast. The beds are big, but I recommend bringing your own pillows The rooms are not the "prettiest" decorated, but that is fine. In June 2016, there is construction in front of the hotel

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for choosing our hotel for your travel needs. We thank you for taking the time to tell us how much you enjoyed your stay. Our number one priority it our guests satisfaction. We would like to explain the construction you experienced during your stay, we were having our signs replaced as our brand logo has changed and we can assure you that that has been completed. We hope you will stay with us again in the future. Safe Travels!

"Great hotel!!"

5
23/06/2016

I always worry about booking hotels online therefore always go to places like trip advisor to help make my decision easier. This hotel had mixed reviews but I decided to go ahead and try it. I am glad I did. This was a great hotel very centrally located. It was very clean, we rarely heard people around us. The pool was very clean and well kept, our room looked very clean everyday and these room were very spacious compared to other hotel rooms. We were very happy with this hotel and would definitely return if we were in the area. My only complaint would be the breakfast there were not very many choices they only thing that ever changed was what they served with scrambled eggs. But we got a very good rate and I figure you are getting a free breakfast you really can't complain much about free. Overall a great stay at a great hotel!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We are very glad to hear you loved your stay with us. We are always looking for ways to improve our hotel. Breakfast is something we are told about, especially when it comes to changing it up a little, we looking for new items that will help with that. We strive to make sure every guest has an enjoyable stay, so hearing how much people are enjoying those stays shows us our hardwork is showing through. We hope you will stay with us again in the future, until then safe travels.

"Good spot!"

4
23/06/2016

Rooms were laid out well so that an early riser was separated from the sleeping area. We were located immediately across from the pool, and even though families were using it, we heard nothing. Older property, but well maintained. A good night's sleep!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for staying with us! We always love to hear that the hard work put into making our hotel is showing threw to our guests. We are happy to hear that you got the good nights sleep every guest should experience when staying with us. We hope you will stay with us again in the future, until then safe travels, and we look forward to seeing you.

"Very Dated Rooms"

3
22/06/2016

Stayed here overnight while passing through. Clerk was exceptionally helpful and lobby looked updated but rooms were very dated, though clean. TV small. Lights very bright. Disappointed - next time we will spend a little bit more and go to Hampton or Drury.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We very sad to hear that your stay was less than enjoyable. We would love the opportunity to make it up to you, if you could please contact us with the issues you had experienced we would love to address those in order to make our hotel the one you choose. Thank you for staying with us. Safe travels!

"Very nice place to stay!"

5
22/06/2016

We stayed here for three days, the staff were all very nice and went out of their way to be helpful. The breakfast was nice again the staff here were very good. The only negative is it is a bit hard to get too. Not in any way the staff or hotels fault. It is conveniently located, but with the construction in the area a bit hard to get too. The room was very nice and very clean, the property was quiet even being located next to the interstate.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We are very happy to hear that your stay was very enjoyable. We have a great staff that are amazing at their jobs. We strive to make sure every guest has a great stay every time. We hope you will stay with us again in the future. Safe travels!

"Good stay for 2 nights "

5
21/06/2016

Rude customer service by evening girl k i think her name was. Great customer service from marisa she was new but handled herself well under stress for a guy was giving her a hard time. She was alone she smiled and still was able to greet everyone with a smile. Breakfast was great and the rooms where nice. It was a little hard to get back to freeway but that is out of there control over all good stay other than the rude customer service from the evening lady. Marisa makes this location great with her positive ways and looked up information for me as well she is why i give this location 5 stars

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for staying with us. We are sorry to hear that your check in experience wasn't as friendly, but are glad that Meressa was able to make up for it. We are trying to improve the exit situation, but we hope you will stay with us again in the future. Safe Travels!

"Clean and Spacious--Super Staff"

5
20/06/2016

An older hotel but a real find. Loved the extra room where I could read and write while my wife slept. Brewery next door with excellent food enable us to keep the car parked. Staff was super friendly and helpful. The room(s) was (were) clean and comfy.

"Excellent"

5
20/06/2016

excellent, service, we allways stay there because comfort on their beds and everything, we love the breakfast, and the swimming pool its really cool, we of course are staying there on all our trip!!!!

"Anniversary trip"

5
20/06/2016

All I can say about this place is amazing! What made it so amazing was the front desk clerk, Kayla!! She is a gem and definitely went over and above for us! It was our anniversary and she upgraded us to a presidential suite,gave us a bag of goodies, an anniversary card and places for us to eat!! Room was clean and breakfast was good. Customer service was totally awesome! Thank you!

"Best Stay ever"

5
20/06/2016

The BW in Albuquerque is the best hotel we stayed in during our 13 day road trip. The staff went out of their way to accommodate us and more...They helped us plan our next stay and gave suggestions.. The hotel was extremely clean. I would recommend this BW to anyone going to Albuquerque. Pricing was also excellent. HOtel was also easy access to I40 and I25

"Hotel was nice, staff good, a few issues"

4
19/06/2016

We chose the hotel based on TA reviews and were pleased we did. All of the staff were very welcoming and helpful and the rooms were clean, however there were a few issues: - getting to the hotel from the Northbound I25 exit was difficult - the parking spaces were small - a lot of the rooms had connecting doors, but we didn't experience any noise - it was nice to have the 2 rooms but they felt small and the glass jacuzzi surround was a bit imposing - the room with the sofa bed had a window onto the main hallway which felt a bit strange - breakfast was a bit chaotic but provided a good selection We did enjoy our stay and would return.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us. We appreciate you taking the time to respond to our survey. We are glad that our staff made your stay enjoyable. In regards to the freeway, we are trying to come up with a plan to pitch to the city in order to make it easier for our guests to have access to and from the freeway. We hope to see you again soon. Thank you!

"Older but very nice."

5
17/06/2016

Older property renovated nicely. Staff was excellent. Breakfast had usual fare, mostly eggs and saugage. Sometimes omelets. The young lady behind the counter will happily cook your egg(s) as you desire. Our room was on the second floor as requested, any outside noise was nicely masked by the new air conditioner which worked flawlessly, which guaranteed some lovely sleep. The room was really clean, I liked the door that seperated the entry area of the room from the sleeping area, that kept the cool air within the sleeping area. Free USA Today, I was surprised by the excellent coffee. Really good! Did not use the indoor swimming pool, saw other guests enjoying it. Watched it being checked for proper chemicals and being vaccumed. There was some kind of lift by the swimming pool and one by the hot tub, looks like it was for a disabled person to be lowered into the water. The only issue was departing the premises heading east during rush hour. Montgomery Blvd NE is extremely busy and rather than risk problems getting through three lanes of traffic, we let the GPS guide us on the Pan American NE highway. Not a major problem, easily avoided. Oh, and beware of the hot water... if you like it REALLY hot, then that's how you can get it, otherwise, be wary when using, especially with children. We had rooms 230 and 232. They had connecting doors, but furniture restricted them from opening. Last comment - about 15 minutes after checking into the room, we received a phone call from the desk clerk asking if the room was up to expectations. Yes, it was, but the elevator she had mentioned located at the end of the building was out-of-order. (This was an issue for us elderly people). The next night, it was in working order. nice.

"Great hotel."

5
17/06/2016

This is a great place to stay. The rooms are nice and clean. Everything is in good condition. We stayed in their suite, and it is large and nice. Two Queens and a fold out couch for our third child. It has an excellent extended Continental breakfast. Everything that you are used to, and more. Six trimmings for oatmeal and six more for waffles. The eggs and sausage are of better quality than most other places that we have stayed.

"Nice Rooms and Good Free Breakfast"

4
16/06/2016

Great for newlyweds. The enclosed by glass shower is next to the bed in some of the rooms. The rooms are quiet, the AC is good and the beds are comfortable. There is no airport shuttle though and the cab is about $25,

"Mixed bag, it was okay"

3
14/06/2016

We stayed early May 2016. The front desk was great and very helpful. Breakfast was okay, what you expect for a free breakfast. The downside to our stay was the pool being too cold, also I left a phone / usb charger in the room. Called the hotel later in the day after we had checked out and driven 500 miles. I asked to pay for postage to have it mailed back. I was told they didn't have it in the back room, and would ask the cleaning staff and call me back. Called back 2 days later and was told it was never found. I would have liked a return call either way. Also the microwave cord was too short to plug in where they had it located, had to move the microwave to use it. I have to say I preferred my stay at Days Inn that was 40.00 cheaper per night.

"Very satisfied"

5
14/06/2016

Everyone was outstanding. Room was one of the best I have stayed in. I would like to have stayed there more nights and will definitely stay there the next time I am in New Mexico. I recommend it highly.

"Very Nice"

4
13/06/2016

This property is a little old, but kept up very nicely. The suites are large and roomy, with TV's in both rooms. The staff is very nice, friendly and helpful. I have stayed here a couple of times. The location is kind of hard to get to and get out of. But it is right off I-25.

"nice size rooms"

4
13/06/2016

Nice size rooms,really 2 rooms,bed in one & couch & tv in another small room.Hotel was getting some updates..Staff was really nice..Bed was good,breakfast was ok..Walls alittle thin.. Clean hotel.Right off interstate..

"Best rates in town"

4
13/06/2016

best rates for a room with 2 queen beds and living room area with another T.V. and pull out bed min fridge and micro wave excellent fresh breakfast. We stay at this location when we are in Albuquerque NM

"Great place!"

5
10/06/2016

We were looking for a good deal close to I25 for our periodic trips through Albuquerque. This place turned out to be a real gem. Close to the highway with easy on and off, quiet, well maintained, and reasonably priced.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, Thank you for staying with us. We are happy you enjoyed your stay. We appreciate you taking the time to tell us how great your stay was. We hope you will return soon. Safe travels! Thank you.

"Check your room first"

3
09/06/2016

You may want to view your room first,before you bring all your stuff to the location. I will for sure on the next trip. also notice where the lift is and the pool,the noise there were very loud late into the night even after the posted closing.....not fun if its been a long day and you can see an inch of light passing under the door....needs some attention to detail.....thanks

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, We apologize that your stay was less than satisfying. We are addressing the issue on noise down by pool and making sure from now on it is closed promptly. Making sure our guest get the rest they need to return to their travels in the morning is always our first priority. We will be looking into options as to cut down on noise as well. Every guest is important to us and we appreciate the feedback. Thank you.

"Traveling from Florida to Lake Tahoe"

5
08/06/2016

We love staying here. The rooms are exceptionally spacious and very clean. The hotel is Only 15 minutes on the interstate to Old Town with lots of shops and dining. Traveling north this hotel is a great location.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for choosing us over and over again. We love hearing about the stays of all of our guests. We are glad you find our location to be convienent when it comes to your travel needs. We hope to see you again very soon!

"Family Reunion Trip To Albuquerque New Mexico"

4
06/06/2016

Room was clean upon arrival, woke to a flooded bathroom due to a ceiling leak from room above, was promptly moved to another room, however, that room had not been cleaned from prior tenants. Called desk, the immediately moved us to another room which was clean, they assisted us in moving as we had two toddlers and brought us breakfast. They were very helpful and did comp our room for the previous night. Was very satisfied with their help as the leaking ceiling was not their fault.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We thank you for your stay, and bringing the issues to our attention. We are greatful our staff responsed quickly, and were so helpful with the situation. The Leak above has since been fixed, and we hope you will think of staying with us again in the future. We will be remodeling our breakfast area in the coming months, so we hope you will come back to tell us what you think.

"USA Road Trip"

5
05/06/2016

This was our third hotel on our trip out of seven and the best so far the Hotel was better than we expected seeing we had just come from Las Vegas and Tombstone the pool was good and the check in staff were very helpful the room was very good very spacious I would recommend coming back

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Mr. Alan, Thank you very much for staying with us. We are happy hear that your stay was enjoyable, and you had a pleasant experience with us. Thank you for recommending us and we hope to see you again soon.

"Pleasurable stay"

4
05/06/2016

We stayed here while I was in town for surgery. We loved the door between the sitting area and the bedroom, which allowed me to rest while my husband watched TV. We stayed in 2 different rooms during 2 stays and my biggest complaint with the rooms themselves was the bathroom door on our second stay swung out and if we didn't close it all the way we'd eventually end up walking in to it as it slowly floated open (I have stubbed toes as a souvenir). The high speed internet was great and the WiFi was reliable and not horribly slow. Beds were comfortable. But I wish all hotels would go back to adding a small blanket to the bed. I refuse to cover up with the down comforter as duvets are less than reliable at staying on. I bring my own blanket when I travel and the comforters end up on the closet shelf. Breakfast was your standard continental with eggs, yogurt, fruit, cereal, waffles. The dining area is tiny but they opened the conference room across the lobby when it got full. Which was nice as families with kids seemed to migrate there ;) Bathtub drains were slow and we would end up standing in 2 inches of water by the time our showers were over. But the water pressure was really good for a hotel, so that sort of makes up for it. Don't expect a 5 star resort, but for the price we paid, we were very satisfied both times.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, I'm glad to know that you are satisfied with the value for the priced you paid for staying here. I want to thank you for sharing your experience with us. Some of our hotel's highlights are that all of our rooms are suites, and that there is a door that separates the bedroom from the living room. We are inspecting the room were you stayed at in order to fix the door. I apologize for any inconvenience we might have caused you. I hope that your husband is having a fast recovery. Come back soon!

"Great Place to Stay"

5
04/06/2016

We were on a road trip and stayed here for 2 nights. The hotel was very nice -- clean with a friendly staff. The wifi worked great and breakfast was extensive with many choices. The pool and jzcuzzi were good, altho a little cold. It was convenient to have the exercise room right off the pool. Good location near the freeway. We had a suite which was very spacious with a fridge, microwave and separate sleeping area.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, Thank you very much for staying with us during your visit to Albuquerque. We are glad to hear that you had a wonderful time with us. Our guests are always pleased when they see our spacious rooms. We are an all suites hotel so all of our rooms are as big as yours was. I will follow up on our swimming pool and jacuzzy and I will make sure they stay warm enough. We really appreciate your feedback and we hope that you come back to stay with us again.

"Nice place to stay, and a brewery not too far!"

4
01/06/2016

As usual, Best Western quality was on display in the cleanliness of the room, the promptness of the service. We had the breakfast, and I thought it was better than most free breakfast buffets. If you stay here and you're a beer enthusiast, be sure to make time for the Canteen Brewhouse just 10 minutes away.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, I am thrilled that our service met your expectations. Reviews from experience travelers like you are always very reinforcing. There are lots of nice breweries and restaurants around our hotel, which is very convenient for our guests. Thank you very much for review us on Trip Advisor. We hope that you come back soon.

"Poor Customer Service"

2
31/05/2016

While at this Best Western, the back window of our car was smashed and several items stolen. Personnel seemed uncaring. Breakfast was being served while we were dealing with police and we were not finished until shortly after they stopped serving. We mentioned we were disappointed that we couldn't have had our free breakfast, thinking that they may have offered to get something out for us (it was approximately 20 minutes after the breakfast time ended), but all we got was a shrug of her shoulder. Also, they have no security nor cameras which we find unusual. I should mention that we have tinted windows and our doors were locked, so we followed the rules. Will never go there again! (In all fairness, the motel itself was nice, no issues noted, but lack of security is unnerving)

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Esteemed Guest, We whole heartedly apologize for all inconvienences that your stay encountered, Thank you for bringing these issues to our attention. Since your stay we have put in place better security, and working harder to make sure every guest leaves happy. We have also started a new option with our breakfast, we are now offering a grab and go bag for the guests that have missed breakfast, or need to leave in a hurry. We are also in the process of udapting a lot of the hotel, and hope you will give a second chance to wow you with our amazing changes.

"Base for Albuquerque/Chaco Canyon Day Trips"

5
31/05/2016

Great service, friendly and courteous staff. Clean, pleasant rooms. Great location, just off I25 for easy access to entire area. Mulitple ways to 'beat the traffic' getting to and from hotel. Pool and other facilities were great.

"A pleasant and convenient stay!"

5
30/05/2016

The stay was pleasant, the room was awesome, and the staff were always courteous and helpful. My second floor room overlooked the pool and the first thing that surprised me was I didn't detect the odor of pool, which I would have expected. While there, I made reservations to return for another four nights in one month and for a weekend pleasure trip in October.

"Late nite retreat "

4
27/05/2016

Traveling is so much fun, but when you're tired and not even close to where you want to be the Best Western Plus is a stop for you. The hotel staff was extremely friendly the outer appearance was beautiful. The room was comfortable the cable was good. It was very quiet so sleeping was no problem even though a graduation party was going on. The cook to order breakfast was great.

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank You for staying at Best Western Plus Executive Suites! We are satisfied to know that you enjoyed your stay, and we hope that you will stay with us in the near future.

"Great placed to stay"

5
26/05/2016

Excellent staff, and amenities. Good hot breakfast. Clean indoor pool, spa, and exercise room. TV reception not the greatest; some channels snowy, some channels break up. Minor issue was the very small trash containers in the room. Overall a great place to stay and would definitely return.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We are pleased that you enjoyed your stay, and hope that you would stay with us again soon!

"Friends."

5
23/05/2016

Rooms were very clean and very large, which was nice. Bed was exceptionally comfortable. Breakfast had great variety and was very tasty. Was not able to use the pool ad it was down for repairs. Was able to use the internet.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, Thank you for taking the time to share your experience during your stay with us. Im glad to here that you had a good time. Our guests are always happy with rooms because they are very large and clean. They will look even nicer in a week or two because we are bringing new furniture! Thank you for staying with us and ee hope that you come back soon.

"Albuquerque Best Western is awesome"

5
23/05/2016

This Best Western is great. The staff was very helpful on telling us about restaurants around area. The only thing they are redoing fitness center so they didn't have that much for you to use both my husband & grandson were disappointed in the. But over all we will be staying at this Best Western when we come this way next time!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, I am very sorry that your husband and your grandson were not able to use our fitness center. I really appreciate your opinion and I will share it with my team. We just finished remodeling our fitness center, now all the mirrors, floors, lights and walls are new. We also added a brand new bicycle to our equipment. I hope that you and your family can come back and enjoy our gym this time. Thank you very much for staying with us during your visit to Albuquerque.

"Great Hotel & Staff"

5
21/05/2016

This was one of the Top BWs I have stayed at. The room was clean and the décor was great. The staff could not be any friendlier. The entire experience was great and the hotel is in good location. The pool was having maintenance done but appeared larger than most pools at other BWs. I will stay here every time I am in Albquerque.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for choosing our hotel to stay during your visit to Albuquerque. We are glad that you enjoyed your stay. Here at our hotel, we always try to do our best to offer our gustes the best experience possible. We really appreciate you taking the time to share your experience with other travelers. We hope that you come back soon!!

"Clean room, a little crowded for a suite"

4
18/05/2016

I'm never unhappy with BW and there was no exception here. The room was clean and stocked and the hotel is in a good location for the most part (getting in and out can be rough during peak periods) but I think that maybe there is too much stuff in the room which makes the suite part of it it so sweet. It was crowded with 4 people and bags and that amount of furnishing do not mix. If you're traveling as a couple, I think this place is great, a family, not so much just because of lack of room. The staff was kind and the hotel and pool clean and neat so overall it was a nice stay.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for sharing your experience with us. We are happy to know that you were not disappointed with our property. Our swimming pool is one of our hotel highlights for many of our guests. We are glad that you were able to enjoy it. For the last two weeks we have been upgrading all of our room's furniture with brand new items. This improvement process entails some minor disruption in the spacious ambience to which our guests are accustomed. I apologize for the mix match. We are very exited about this upgrade and we are confident that once we are done, our guest will be very pleased with the changes. We hope that you are able to come back and stay with us again, and enjoy our brand new setting.

"Enjoyable stay"

4
17/05/2016

Overall appearance was fine. Location was right off the freeway. Stayed here twice. Both times, the breakfast was great! Inside pool looked fun, but we did not bring our swimming suits. No maintenance person onsite to fix the AC in our room. But the kind front desk person moved us into another room, which was fine. Overall, we'd stay here again. Very convenient and clean.

Yahima H, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We strive to meet every guests needs, and we are satisfied that we hav done so. I hope that you will stay with us again in the future!

"Great Stay!"

5
15/05/2016

Great room at a very reasonable rate. All the staff at this property were right on top of things and were all extremely friendly and courteous. This property is also located for easy interstate access, but is also centrally located.

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We are pleased that you enjoyed your stay, and hope that you will stay with us again!

"Great location"

4
15/05/2016

This hotel was clean and the staff was very helpful. The rooms were spacious and comfortable but they were a bit over priced. Breakfast had many choices, but I would have liked to see more selection with fruit.

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus! We are pleased that you enjoyed our staff, and will be happy to take your comments into consideration. Hope we will get to see you again soon!

"Great Best Western"

5
11/05/2016

Always great. Wish you were in every city that I stay in. Best Western is clean and friendly. Reasonably priced as well. Always good for accurate directions as well. Just a great friendly place to stay while Vacationing

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying at Best Western Plus Executive Suites! We are satisfied that you enjoyed your stay with us, and hope to see you again soon!

"Overnight stay in Albuquerque"

5
09/05/2016

The check in and out process was easy and quick. We used the washer and dryer amenities. That was a great convince. The staff was able to help us with an extra blanket as well. A very good stay at Best Western Plus.

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We are satisfied that you enjoyed our ammenities, and hope to see you again!

"The Best Stay Ever!"

5
07/05/2016

My husband and I had booked a flight and hotel through a local travel agency. The Hotel we were staying at "The LaQuinta Inn" in our opinion, was absolutely horrifying! We had no choice but to stay there the first night since our flight was so late. Needless to say, the next morning, we quickly scouted the area to find a clean, safe hotel room. We thought we would try "The Best Western Plus Executive Suites. From the time we arrived we were treated so kindly and made to feel truly welcome. We asked to be shown the room and we knew we had found the right place! We were in Albuquerque for a wedding and would be staying in the vicinity for three days. We have never been treated so spectacular by such a wonderful staff at ay other hotel. Patty (the manager) is truly gifted at making you feel right at home. Chelsea and Courtney were also very professional. These girls went out of their way to help make the remainder of our vacation days sweet and comfortable. What could have been a nightmare, turned out to be a blessing!!! We HIGHLY recommend" BEST WESTERN PLUS Executive Suites!"! You will not be sorry. The King Bed was comfortable. The Suite was very clean and well maintained. Service is excellent. Breakfast was so yummy with many fine choices. Best of all is the wonderful staff. We have stayed at many hotels and motels. Never, have we come across such a wonderful staff such as yours! From the bottom of our hearts we say "THANK YOU". Eddy & Crystal F.

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank You for staying with us at Best Western Plus Executive Suites! Your kind words mean alot to us, and we are blessed as well that you stayed with us. We hope to see you again in the future, for an even better stay!

"Great place to stay at"

5
06/05/2016

We have stayed at this motel several times. The staff are very helpful. The rooms are quiet and comfortable even thought the interstate is nearby. We come to Albuquerque several times a year and this is the place we like stay.

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We are satisfied that you enjoyed your stay, and we are looking forward to your future stays with us!

"EXCELLENT MOTEL"

5
05/05/2016

EXCELLENT Motel! Great staff ready & willing to be of help with any needs! Very clean rooms with wonderful beds! Frig, Microwave & coffee maker in rooms as well as 24 hr coffee, tea & hot chocolate in lobby! This Motel has been a consistent great choice for many years!

Patty f, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank You for staying with us at Best Western Plus Executive Suites! We are pleased that you enjoyed your stay, and hope that you will stay with us again soon!

"Nice stay for family groups"

4
02/05/2016

This hotel worked well for our travels with two kids plus grandma - there was one large bedroom (2 queens) plus a separate sitting room with roll-out bed. We enjoyed the indoor pool (comfortable temp) and hot-tub, and the free breakfast and newspaper were a nice way to start the day. It's right off the highway, which was convenient for travel, but not within walking distance of anything but a gas station, unfortunately.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites. We are satisfied that you enjoyed your stay, and delighted that the accomodations were suiting. We hope to see you again soon!

"Great Place to Stay"

5
02/05/2016

We chose this Hotel based on reviews by fellow travelers and were not disappointed. The suite had a comfortable sitting room with TV, separate tub / toilet area and a nice sized bedroom. The rooms were very clean. Although the highway was just outside, there wasn't traffic noise. The breakfast included eggs, cereal, oatmeal, waffles, bacon, rolls and many other goodies. We did not use the pool, but noticed it was equipped to accommodate physically challenged guests. I would definitely stay here should my travels bring me to Albuquerque again.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We are delighted that you enjoyed your stay and the accomodations. We strive to meet every guests needs, and hope that we will get to stay with us again soon!

"Fun stay"

4
29/04/2016

Everything here is great. Staff is very friendly. Just a few minor things, but always enjoy my stay here. Microwave needs upgrade, fridge is good, beds are comfy, breakfast is good and the coffee is wonderful.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for choosing to stay with us at Best Western Plus Executive Suites, we are satisfied that you enjoyed your stay overall, and will strive to make it better than outstanding next time. We hope to see you again soon!

"Pleasant Service"

4
27/04/2016

I was very satisfied with the facility. To be honest not all hotels are the best, but my experience staying here at Best Western was great. Nice clean, big rooms, they have everything you need, friendly staff, etc. A very well equipped Hotel. I would stay here again, our home away from home.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank You for staying with us at Best Western Plus Executive suites! We are pleased to hear that you enjoyed your stay, and that you took the time to fill out our survey. We hope that you will stay with us soon in the future!

"Luxurious and with an in-room jacuzzi"

5
26/04/2016

I had a great time at this hotel, where we stayed on our way to Carlsbad Caverns. I like it so much, I stayed again on the way back. I had a two-room suite with a large jacuzzii bath. I highly recommend this inn, and I would definitely stay there again.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites! We hope that you enjoyed your trip at the Carlsbad Caverns, and are pelased you chose to stay with us again. We are looking forward to your staying with us again in the future.!

"4-24-16"

5
24/04/2016

Everything about the Best Western Plus in Albuquerque, New Mexico was as expected. The staff was helpful and very pleasant. They helped find spots to go see in the area. The stay overnight was very comfortable and the breakfast was very good.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites, our staff dedicates their time and effort into mapping out great activities in the surrounding areas. We are pleased you enjoyed your stay, and hope to see you soon again.

"Great stay"

5
22/04/2016

Check-in was fine. The room was clean, comfortable , roomy and well-equipped. A perfect location to explore around Albuquerque. After a couple of nights out in the desert the pool was a special treat. The airport was reasonable to get to the next day. We didn't do breakfast because we wanted to return to a favorite spot before flying back to the coast.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executives Suites. We are satisfied that you enjoyed your stay, and are so happy that you got to enjoy the pool. We hope to see you again soon!

"High standard value"

5
21/04/2016

We have been staying at Best Western hotels while driving across the USA and once again we found the level of service, quality and cleanliness of the room and the bonus of a hot breakfast to be excellent. The executive suites in Albuquerque were all that we could ask for.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western Plus Executive Suites, we are happy to hear that you enjoyed your stay. We strive to meet each guests individual needs, and we hope to see you soon!

"excellent area"

5
20/04/2016

It is located in a perfect area to get to where we needed to. the staff was friendly. The breakfast was perfect . The sauna was nice after a long day. The parking lighting was well lit. The area was perfect to get to the malls and the meeting sites uptown.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for leaving us a review, we are pleased to hear that you enjoyed your stay at Best Western Plus Executive Suites. This location is great when it comes to restaurants, malls and other activities to do in the area. I hope that we will get to see you again!

"Easy access to highway, short distance to airport"

4
14/04/2016

We stayed here during our visit to ABQ. The hotel was easy to access. Although close to the highway we did not experience any noise from the highway. They upgraded us to a very nice room during our stay.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying at Best Western Plus Executive Suites! We are satisfied that you enjoyed your accomodations. We hope that you stay with us again soon!

"Return from arizona"

4
13/04/2016

Great value . Clean and spacious rooms with comfortable mattresses. Friendly and very accomodating staff. Breakfast was on time and numerous items to choose from. Had a fitness room and pool. Will definitely stay again.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for stay ing with us at Best Western Plus Executive Suites! We strive to satisfy each guests stay, and we are glad that your accomodations were exceptional. We hope that you'll stay with us soon.

"I'll always choose Best Western"

5
11/04/2016

I've discovered that Best Western can be counted on to be clean, friendly, professional and reasonably priced. This location has easy freeway access, nearby gas stations and restaurants. The staff has gone out of their way to return my Kindle that I left behind, and they corrected a reservation I made for the wrong night with no hassles. I travel through Albuquerque frequently and will always stay at Best Western Plus Executive Suites.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us, and we are pleased to know that you enjoyed your stay. We are delighted that you have chosen to come back, and stay with us again. Our friendly staff always goes above and beyond to satisfy every customers need. Hope to see you soon!

"executive suites on pan american"

5
05/04/2016

great hotel with exceptional staff. have stayed here many times and never had any issues. this trip a youth rugby team stayed there and had running up and down the halls but that was no fault of the hotel

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We appreciate your feedback, and are satisfied that you enjoyed your stay. I hope that we will get to see you again soon.

"Great Place!"

5
29/03/2016

Room was very well taken care of and the staff was very nice and polite, breakfast was good as always and the pool was very well taken care of. There were several kids in the pool, which was fine, but got a little loud.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank You for staying at Best Western Plus, we appreciate your feedback. We are glad that you have enjoyed the ammenities that we have here, and hope that you will decide to stay with us again.

"Just passing through"

4
28/03/2016

We stop here every time on our drive from Phoenix to Denver. I felt safe and the room was clean! Breakfast was also good and front desk staff was friendly upon check-in and the next morning before we left.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western, we appreciate your feedback. We are glad that you were satisfied with your stay, and our friendly staff always strives to make every individuals stay comfortable.

"Albuquerque"

4
28/03/2016

We stayed for two nights. Hotel staff was nice and very helpful. Room was clean and had the extra towels we requested. Only problem was the pool. It was really cold not sure if the indoor pool was suppose to be heated or not but we defiantly could not enjoy. Free breakfast was ok.

Patty F, Front Office Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank You for staying with us here at Best Western Plus Executive Suites. We appreciate your feedback, and we are pleased that you enjoyed your stay. We do apologize for the temperature of our pool, but we have fixed it, and hope that you stay with us again.

"Good Room for family"

5
27/03/2016

We liked our room. There were sheets for the pull out couch and everything was clean. We would appreciate another bathroom next time when traveling with two small children. The pool was fun and we got an hour late check out time easily.The pool was fun and pretty clean.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us! We are pleased to hear that you enjoyed your stay. The pool is always fun for children, and we strive to mee the needs of our guests. We hope to see you again soon!

"Great place to stay!"

5
25/03/2016

Very good value. For $109 plus tax, we were in an Executive Suite room, which is huge! Separate living area, microwave and refrigerator, desk, TV and love seat. The bedroom had 2 queen beds (very comfy), TV and dresser. The breakfast buffet was excellent, although the layout could've been better, as it got very crowded in there.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at Best Western. We are pleased to hear that you were satisfied with your stay. Our employees work hard to meet the needs of our guest, and we are always happy to hear that guests stays went well.

"Location,location, location!"

5
23/03/2016

Proximity to Old Town, and close to the highway made this hotel perfect. Staff were friendly and helpful. This is an older hotel, but well maintained. Bed was comfortable.. Breakfast was good and service was fast.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us. We are pleased that you enjoyed your stay, and glad you were satisfied with our hotel and staff. We hope to see you again!

"Excellent Service!!!"

5
22/03/2016

We had a great stay at this hotel. We came for the weekend and we had so much fun that decided to stay one more day. The room was very nice. We had a refrigerator and a microwave. My kids loved the pool (very close to our room). Patty did a very good job suggesting places to have dinner at. We will come back to this hotel soon!!

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us, and taking the time to leave comments. All of our staff strive to give excellent restaruant suggestions, and are happy you enjoyed the places you ate at. We are pleased that you were satisfied with your stay, and can't wait to see you soon!

"In need!"

2
22/03/2016

First the direction given by gps (no fault of the hotel) had me in a residential area. Grrr. Finally found the hotel. Lobby and looked great. Attendant was GREAT. The carpet in the hallways seemed filthy. The room seemed outdated. The spa tub.... well I was excited to use. As I lowered myself into the tub I noticed the calking was moldy and gross the bottom of the tub was peeling up. So needles to say I got right back out. The shower head did not angle well enough to actually take a shower. I had to hold the shower head to take a shower. The whole room is IN NEED.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
We apologize that you were not satisfied with your stay. We strive to make every guests accomodations exceptional. But we have taken your comments into consideration, and will work harder to achieve the perfect stay. We hope to see you again!

"Excellent Stay"

5
21/03/2016

I liked my stay, great comfortable room, the front staff was helpful and friendly. I happened to not pack a razor and shaving cream, as I was asking for a local store, I was given these items right then and there. I asked questions about the close local restaurants, the desk staffs information was beneficial.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us. We are happy to know that you were satisfied with your stay. We strive for our employees to be knowledgable about the local restaurants, and always are pleased to hear that the guests are enjoying the recommended activities and restaurants. We hope to see you again!

"Nice rooms"

5
21/03/2016

I stayed here on my way back home. The rooms are nice and clean. The breakfast lady gave me a little bag with snacks on my way out because the breakfast buffet was not opened yet. It was a really short visit, but I'm planning to stay here every time I come to Albuquerque.

"QUICK TRIP"

4
21/03/2016

My stay was for one night with late check-in and early departure. Arrival was quick and they were ready for me. Great suite with king bed. Good price and morning breakfast. Helpful night staff and very fast check-out. Off of I-25, take Montgomery exit and an immediate left. Not much of eateries so bring food or drinks.

"Decent Hotel"

4
21/03/2016

The hotel itself was a normal Best Western Plus hotel. The only issue is the location; it is quite hard to turn into the frontage road in front of the hotel if you are coming from downtown. However, it isn't too far away from downtown or Sandia Peak.

"Not worth the price"

2
15/03/2016

I was expecting more of this hotel based on the reviews on Tripadvisor. I paid for the jacuzzi room. The jacuzzi was wonky. The controls were only reachable by stepping into the bath. The "on" button kept sticking. The room furniture was cheap looking and old. The pool area had towels spread around, but no clean towels available. We had to go to the front desk for pool towels. There was hair in the pool (not mine). The breakfast was dried out and not hot. The bacon was very cheap quality with the consistency of tissue paper. The floor of the room had old carpet. We were only able to get one extra pillow, and we had to pick it up from the front desk ourselves. We were told there were no other extra pillows. The hotel is hard to get to from Pan American Fwy. There is no signage to explain where you turn and how to get to the hotel. The staff was nice, but it seems like the hotel is cutting lots of corners. I wouldn't pay $125 for that room again.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

"The stay was great"

4
12/03/2016

We had no problems staying here and were treated very good. We would stay here again in a minute. The staff was very helpful in letting us know where to go and have a great meal. The rooms were big and had everything we needed. The beds were very comfortable.

"Very Good"

4
04/03/2016

We stayed out there for three nights me and my family. My husband works out of town. He flew in for the weekend to spend some time with me and our kids. We had a good awesome time. We took the kids swimming. I wish we could have stayed longer.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for staying with us during your trip to Albuquerque. We are happy to know that you and your family had a wonderful time at our property. Como back soon!

"Very nice Best Western"

5
29/02/2016

I have to say that I was impressed. I wasn't expecting such a nice service. The breakfast was nice. Patty, the girl that was at the reception was very helpful. I will come back to this hotel and I will recommend it to all my friends.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, We are very happy to read your review. Thank you for taking the time to share it with us. We really appreciate your feedback. We hope that you come back and see us again soon.

"Nice Place"

5
24/02/2016

This Best Western Plus Executive Suite, in Albuquerque is a older hotel. However, the lobby, hallways, and my room were very clean. The TV remote in the bed room did not work very well. When I notified staff it quickly repaired. I was impressed. My room had adequate plugs to charge phones tablets and computer. The bed was comfortable with many pillows, wow. The over all room was comfortable. From my room, I could hear a little traffic noise. However it was not distracting. The shower was nice. If you are over 5'10 you probably would have to bent down to wash your head. The breakfast was better then most hotels. The eggs and sausage was well prepared. One issue is the location. It is a little challenging getting to and from the property from the roadway. The staff was polite. I have saved this location in my GPS and I would rebook this place again. Remember to leave a tips for the housekeeper; they truly deserved it.

Yahima H, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear guest, Thank you very much for taking the time to share your experience about your stay in our hotel. We are very happy to hear that you were satisfied with our accommodations. We hope to see you back soon!

"Great place to stay"

5
20/02/2016

Make sure to try this wonderful property in Albuquerque, NM. I had a great night there....comfortable, great value and the staff was excellent. Center of town and made getting everywhere very easy. I will stay there every time I go back to Albuquerque, no doubt.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed your stay here at our property. We are centrally located its easy access to the freeway. We do hope that you will come back in the near future.

"Valentine's Day"

5
19/02/2016

Our stay was excellent, it was very comfortable and we enjoyed it. The Staff was very friendly and nice. The Hotel was very clean - the breakfast was good. I would stay there again the next time I go to Albuquerque.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review, We are pleased to hear that you spent your Valentine's with us. We are pleased to hear that you enjoyed your stay here at our property, We do hope that you will come back in the near future to stay with us again.

"OK"

3
19/02/2016

Hotel staff is very helpful but the condition of rooms is not great. Breakfast is not really "HOT and Served"..but just a typical continental. Rooms are not very clean and need reminders to get cleaned.

"Always a great stay!"

5
17/02/2016

This hotel has become one of our families favorite hotels! It provides us with plenty of room for the 6 of us, the breakfast is great and we love that the pool is filled with saline water instead of chlorine water. My kids skin doesn't get irritated!

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, We are so pleased to hear that you enjoyed your stay here. We are pleased to hear that our hotel has become of your family hotels. We do hope that you will come back in the near future to come stay with us again.

"Superb Customer Service and nicely appointed rooms!"

5
16/02/2016

Very spacious rooms. Customer service was terrific. Front desk staff was very accommodating, specifically Briannah. Briannah has a winning, upbeat attitude and understands the value of each customer. We had a couple issues with a draining issue in the bathroom and Briannah responded rapidly. The issue was resolved within 20-25 minutes. :) We will return to The Best Western Plus Executive Suites for our next visit to Albuquerque.

"Exceptional Customer Service"

5
10/02/2016

Brittany, Patty & Suzette went out of their way to make our stay for my daughter's birthday special & personalized. Every request was given immediate attention with exceptional customer service. Breakfast was included in our stay. Food was plentiful and kept rotated consistently through out the morning. Fresh water and coffee were available 24/7. The pool and hot tub were great places for the girls to gather and relax or have fun. I will recommend this facility to anyone looking for a staycation or vacation any day of the week. Thank you again for making our stay an awesome experience!!

"Excellent Stay at Best Western Executive Suites"

5
02/02/2016

We recently stayed at the Best Western Executive Suites & hadn't made reservations & were happy to get a room. The employees were all friendly & helpful. What a lovely suite. It has a separate living room with a TV, microwave & couch. It was also very quite. It is located within10-15 minutes from any type of restaurant you could want. It is close to the highway so we had easy access. I definitely would stay again at the Executive Suites.

Yahima H, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Dear Guest, Thank you for staying with us during your visit to Albuquerque. We are very happy to hear that you had a wonderful stay. We hope to see you back soon!!

"Very nice hotel with HUGE rooms!"

5
19/01/2016

Staff very polite and helpful. Room was huge with sitting room, 2 flatscreens, fridge, microwave, desk, couch. Very clean, smells nice. Bed comfy, quiet hotel, we slept great. Close to many food choices. Bathroom clean. We could see our truck from our room window which is very nice. Grabbed some free breakfast and hit the road refreshed. Price VERY good and reasonable... We will be back !!

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review, We are very pleased to hear that you enjoyed your stay here at our property. We do hope that you will come back in the near future and stay with us again. Thank you.

"Could have been nice but problems were unacceptable."

3
12/01/2016

This appeared to be very nice hotel at first. Room was large and clean. Room was nicely decorated. We had a whirlpool suite. Unfortunately, the whirlpool tub was not working. Front desk staff was very friendly and moved us to a different room. When we tried to fill the whirlpool in this room, we had no hot water. Front desk staff reported that one boiler was down and some rooms did not have much hot water. She let us try to water in all the whirlpool rooms and none had hot water. All whirlpool rooms were on the third floor so we assume the whole third floor had limited hot water. Hotel staff did credit us for the stay. This would be nice hotel if repairs had been done.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review. We are terribly sorry that you did not enjoy your stay. We did fix the hot water issue. We do hope that you will come back in the near future and stay with us again.

"Last Minute Hotel Stay"

5
09/01/2016

This was an unexpected delay in our trip and it was a last minute decision to stay. We were able to get a room at last minute and we were not expecting much, but it was an excellent room for 5 of us at a very reasonable price.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We do hope that next time you are passing through Albuquerque, you will come stay with us again. Thank you.

"Clean and comfortable"

4
05/01/2016

The standard room is a two-room suite with a sofa bed in the first room. There is a door between the bedroom and the front room The suite was nicely decorated and well maintained. The pool area was decent, not fancy, but with a nice tiled hot tub. Coming downstairs at 9:40, we learned that breakfast ended at 9:30. Judging front the remnants, it was a decent spread. If you want good, not-overpriced New Mexican cuisine, check out Fiesta's Cantina a couple blocks away at Montgomery and Carlyle.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we recently did renovated the pool whole new deck area and the tile around it is brand new. We are currently renovating other part of the hotel such as the fitness room. We do hope that you will come back and stay with us again in the near future.

"Well pleased"

4
05/01/2016

This hotel staff was friendly and helpful giving us direction for supper places. Hotel was very clean and property well kept. The location is convenient. Breakfast was adequate but not any thing special. I would stay here again.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are pleased to hear that you enjoyed your stay here at our property. We are proud of our staff, we are glad that they could help you. We are taking into consideration of adding some new items to the breakfast in the future. We do hope that you will come and stay with us again in the near future.

"Breakfast food"

3
04/01/2016

Was terrible. Staff wasn't friendly. Just stood behind counter talking spanish to her co-worker. Felt that was very rude and no offer of hot food was made. Just what was left on counter. Food was messy and cold, countertop was messy with food. Definitely needs improvement and friendlier english speaking cooks. Not to be mean but I'm native and when I speak my language I make sure it's not to offend others especially when I have a job to do.

"comfortable stay"

5
04/01/2016

very nice staff and rooms were clean, great breakfast. Would enjoy staying here again.Loved the living room being seperate from bedroom.The sink out side of the shower area.Made it easy to get ready in the morning. Easy access from either interstate.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review. We are pleased to hear that you enjoyed your stay with us at the Best Western Plus. We do believe that customer service is our number one priority. We do hope that you will come back and stay with us soon in the near future.

"Holiday stay"

4
27/12/2015

Very clean, fresh, and close to everything. Shopping, dining, and the freeway. Nice 2 room suite, with large TV in each room. Very nice, large, indoor pool and hot tub that were well maintained. Clean carpeting both in the room and in the hallway. Indoor room entry, and the inside is well lighted.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are pleased to hear that you enjoyed to your stay at our property. We are glad you stayed with us during the holidays. We do believe that we are centrally located. We are currently doing renovations to the rooms and the hotel. We do hope that you will come back and see us again in the near future.

"Made me feel at home..."

5
20/12/2015

1 out of 5 my rate was a 5+ would definitely recommend this hotel, my kids and my husband will want to stay here in another occasion... people here treat us good and not to mention pool was relaxing...

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review. We are pleased to hear that you enjoyed your stay here at our property. We do hope that you come back and stay with us in the near future.

"Relaxing"

5
19/12/2015

Nice quiet stay right next to 1-25 but could not hear traffic at all. Good hot breakfast with eggs sausage salsa and green chili. Great employees that made the check in and out process very smooth. The hot breakfast is why I chose to at Best Western on this trip and I was happy that we did. My wife and I will stay at Best Western when we travel in the future. Thanks Best Western for a great stay.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are pleased to hear that you enjoyed your stay with us. We are do believe that customer service is our number one priority. We are also known for continental breakfast. We do hope that you will come back and stay with us again in the near future.

"Awesome"

4
18/12/2015

I had a room with a non working hot tub and was fixed immediately. Staff was nice and friendly and helpful. Ample parking close to different services and room service was fast (and expensive). The hot tub was great after a long day and was perfect for unwinding.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank your for the review. We are pleased to hear that you enjoyed your stay here at our property. Customer Service is our number one priority. We are currently in the process of renovating the rooms and the hotel. We do hope that you will come back and stay with us again in the near future.

"wonderful experience"

5
14/12/2015

As a new diamond member, I wondered if anyplace would give extra attention. This facility did. First I was given a goodie bag upon arrival. Everything was perfect, not even one complaint. Thank you and your people for the kindnesses.....

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review. We are very pleased to hear that you enjoyed your stay and our staff. Customer Service is our number one prority. We do hope that you will come back and stay with us again in the near future.

"Great property - highly recommended!"

5
05/12/2015

Every staff member I had occasion to talk to whether asking directions or a good place to eat locally was extremely friendly and helpful, including the general manager Brad. It was a great experience for the 3 night stay there. Very nice property - beds were very comfortable, room was extremely clean and large, jacuzzi tub was awesome. I would definitely stay there again!

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are pleased to hear that you enjoyed your stay here at our property. We do believe that it is good to know what is around our property. We do believe that we are centrally located. Customer Service is also a main priority to us. We do hope that you will come back to Albuquerque, New Mexico and stay at our property again. Thank you

"Great Hotel!"

4
01/12/2015

Located just off the freeway north of the interchange is a perfect spot to spend the night. The staff are great, the breakfast was wonderful, and the room was perfect. Every room is a suite so it's a perfect little apartment style home for traveling or doing business. There are long corridors to all the rooms and when we stayed the pool and hot tub area were under renovation. All was good and a great location as you travel through or stay and visit. It's close to downtown and many amenities. It's only an hour from Santa Fe the capital the center for arts and history.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are very pleased to hear that you did enjoy your stay with us at our property. Our rooms are suites, so there is the living room and then the bed room which is very spacious and home-like. We are considered centrally located, its easy to get on and off of the freeway from our property. We do hope that you will come back and stay with us again, When you revisit Albuquerque.

"Thanks"

4
27/11/2015

This hotel had A+++++ great service,a nice comfortable cozy bed and a very yummy breakfast, This was my third time staying there this year.Thanks for consistency providing me with a quality stay. Thank you!

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the stay at our property. We are pleased to hear that you enjoyed your stay at our property. We do hope that you will come back and stay with our property again in the near future. Thank you again.

"Great Customer Service"

5
25/11/2015

I had to make reservations last minute for a family emergency. I first spoke with Brianna and explained that I wasn't able to be there, but i would have family checking into my room. She was very helpful in directing a suggested route to book to make this possible. After making reservations, i had called back and spoke to Susette, she was very personable on the phone and helped me insure that my reservation was set up correctly. I live in Wi, so taking care of arrangements for family was made very stress free with these two ladies. I have stayed in the past and have yet to be disappointed with the staff.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with at our property. We are pleased to hear that you enjoyed your stay here. We do hope that you will come back and stay with us again in the near future. Thank you/.

"Great Stay as ALWAYS"

5
24/11/2015

My family and I travel for competitive gymnastics and have always stayed a the Best Western Hotel Chain. This hotel is always treated us well and I would recommend it to anyone that is desiring a great nights sleep. This hotel has always treated me and my family like their family and I appreciate it. The only thing that I would suggest to the hotel is to update the wireless servers to accommodate streaming capabilities. After my children went to sleep, my wife and I wanted to watch Netflix, but we could not do it do to buffering issues. Other than that, this is a wonderful hotel.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us at our property. We are very pleased to hear that you enjoyed staying with us. We are currently looking into our internet. We do hope that you will come back and stay with us again in the near future.

"Average Stay"

3
23/11/2015

The front desk employees were average. Friendly enough. The rooms were also average. Clean but dated. Expected a little more from a Best Western Plus. Mini fridge didn't work. Pillows weren't the most comfortable.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you very much for staying with us at our property. We do hope that you enjoyed your stay. We are currently in the process of renovating the hotel. We are renovating the pool and fitness area as well as updating the rooms. We do hope that you will reconsider coming back and staying with us again.

"GREAT MOTEL!!"

5
19/11/2015

EXCELLENT Motel!! Excellent Motel & Suite with enough space to relax & sleep wel ! We were helping family member move across country & this was just the perfect fit! How wonderful to arrive here after a LONG drive in UHAUL Truck & be able to relax, sleep great & then to have an excellent full hot breakfast before hitting the road again!

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review for Best Western Plus. We are pleased to hear that you enjoyed your stay here. We hope that it was like staying at home. We do hope that you will come back and stay with is again.

"Very excellent facility & services"

5
18/11/2015

We' ve had a great experience, & we have been made to feel @ home during our stay! The continental breakfasts have been wonderful with very co-operative & friendly staff. The premises are kept very clean & tidy. Access to a computer & the internet allowed us to maintain contact with friends & family, as well as attend to some personal business.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your stay and review here at Best Western Plus Executive Suites. We are pleased to hear that you enjoyed your stay here. We are glad to hear that it your stay here felt like being at home. We do hope that you will come back and stay with us for your next travel.

"Dee1313"

5
16/11/2015

This hotel was very clean, professional and cozy. I was very pleased with the continental breakfast as well. It was very good! The beds were very comfortable and the rooms are a good size. The bathroom is also a very good size, not tight fitting at all.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review. We are very pleased to hear that you enjoyed your stay here at our property. Glad to hear that you were pleased with the rooms. All of our rooms are suites which is why they are spacious. We do hope that you come back and stay with us for your next travel.

"good value"

5
15/11/2015

I found the hotel well managed and clean. A hot breakfast each morning was a treat. Room was clean and comfortable. Hotel staff pleasant and accommodating. To exit the hotel it is best to take the side road out ask for directions.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your great review. We are pleased to hear that you enjoyed your stay here at our property. We are centrally located, it is easy to get on and off I-25. We do hope that you will come back and stay with us again.

"Road Trip"

5
06/11/2015

Selected this Hotel due to it's proximity to the highway. Easy on and easy off. Great property, professional staff and spacious room. Breakfast was a real plus. I recommend this property to anyone going to or passing through Albuquerque.

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your stay here at our property. We are please to hear that you enjoyed your stay here. All of our rooms are suites, they are more spacious then a normal hotel. We do believe that we are centrally located so its easy to get on and off of the freeway. We do hope to see you again in the near future.

"Ok room"

3
05/11/2015

We had a handicap accessible room., not by choice. The bed was not at all comfortable!. I tossed and turned!. My fit bit even showed my horrible sleep. Not too soft, not too firm, just an comfortable bed. Maybe it is old. The shower had no power. I couldn't wash all shampoo much less the conditioner out. The breakfast was nice with a kitchenette staff keeping it stocked and fresh.

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
On behalf of our team here at Best Western, we are sorry to hear that you did not enjoy your stay here. We are currently going through some renovations to our hotel, we do hope that you will consider staying with us again in the near future.

"[email protected]"

5
02/11/2015

We were very pleasantly surprised at the size and cleanliness of the room. One large bedroom with a separate sitting room with a door that closed to the bedroom for additional privacy. Each room had it's own TV. The sitting room had a hide a bed couch. The bathroom is large and the water was hot and plentiful. We know the Albuquerque area quite well and choose this hotel for its proximity to I 40 West and the down town area. It is on the East side of I 25 on exit 226 A and 227. Even though it is right next to the highway, it was extremely quiet. There was lots to choose from for breakfast, and the indoor pool is VERY large, something you don't see in hotels any more. The staff was accommodating and friendly.

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the great review, we are very pleased to hear that you enjoyed your stay with us. We do believe that our hotel is centrally located so that guests can access the highway easily. We are pleased to hear that you enjoyed our breakfast and pool as well. We do hope to see you in the near future.

"Nice Hotel"

5
17/10/2015

Nice place with a good location. Good room with comfortable beds. Also nice breakfast. Only issue I had is that I used my rewards points but my credit card was charged $34.00 without my consent or knowledge...still working through that with them.

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us. We are pleased to hear that you enjoyed your stay with us. We are sorry about the charge to your card, it should have to return to your account. We do hope that you can come stay with us again in the near future. Thank you .

"Best I've ever been to"

5
15/10/2015

The best hotel I've ever stayed in! The employees are awesome and Housekeeping provided a service like no other. The people at Best Western PLUS really made me feel welcomed and important. A+'s all day!

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your stay with us at Best Western Plus. We are pleased to hear that you enjoyed your stay with us. We do believe that when people stay at this hotel it is just like being at home. We do hope that you will come stay with us again in the near future. Thank you again.

"great hotel experience"

5
13/10/2015

We booked this hotel because of the great reviews on trip advisor and the great price. I booked our reservations 11 months ahead and got the going rate at that time ,not festival rate.We had 2 great suites, they were adjoining, extremely clean, comfortable and quiet. The desk people were great and very friendly. The usual breakfast times were totally changed for the convenience of the fiesta goers. It was ready at 4:30 am and still going at 9:30 am. We had a wonderful time at the Fiesta and this hotel was a big part of that.

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review we are so pleased to hear that you had a wonderful time here at Best Western and Albuquerque. Balloon Fiesta is one of the busiest times of the year for us and being prepared is very essential to us. We did the breakfast earlier and the breakfast to go bags because we know how early people have to leave to get there. We hope to see you next year for the Balloon Fiesta.

"Best Western PLUS Executive Suites, Albuquerque, NEW Mexico"

5
11/10/2015

This was a great hotel to stay at during the balloon festival in October. The room and hotel lobby was very clean and well maintained. The staff were exceptional in relation to: a) advising me regarding local restaurants and providing information on local attractions b) arranging for a bagged breakfast snack to take to balloon fest c) responding to any other queries. I would definitely stay at this hotel again.

Brad M, Sales Coordinator at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are very pleased to hear that you enjoyed your time here in Albuquerque and you stay here at Best Western. Balloon Fiesta is one of the busiest times of year for Albuquerque and being prepared is very important to us. We hope to see you next year for the Balloon Fiesta.

"Hotel has my best rating"

5
07/10/2015

The price was right. The room was very nice. I had all our needs met. We had mentioned to the manager we were going to the Balloon Festival. He printed out all the event times and ways to travel on a shuttle. We were given options if we wished. We also were informed of restaurants in the area. My family was all happy. We would stay at this hotel if we pass through this city. We would not return to the balloon festival due to very poor planning for all the people. Too many paid the price with advance tickets and were still turned away.

Brad M, Sales Coordintor at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for staying with us this year. We are very glad to hear that you were pleased with your stay. Balloon Fiesta is one of the busiest times of the year for Albuquerque and being informed about The Balloon Fiesta is very important to us. We do hope to have you come stay with us again next year.

"Highly Professional General Manager"

5
06/10/2015

During our stay, I was traveling with an elder father and a guest that made travel very complex. The rooms were large, very clean, well furnished, and the rate was excellent. Inadvertantly, I left my brief case with my lap top in it, in the room. Mr. Brad Merrill, the site General Manager, took it upon himself to arrange that the briefcase was returned to me promptly, even in my isolated location in the Snowy Range in Wyoming. He followed up with two telephone calls to ensure that the brief case was returned. He went well beyond the call of duty and provided an exceptional example of providing travel services support during a complex situation to the traveling public who had used the facility that he managed. Hopefully, Best Western Plus sees his value as an impressive member of their senior management team. Great work Brad!! Thank you so much. Mark Ufkes, Seattle, WA

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Mr. Ufkes, Thank you so much for your response. I am so glad that you enjoyed your stay with us here at the Best Western Plus Executive Suites in Albuquerque. It was our pleasure returning your important item to you. I wanted to ensure it arrived to you safely. Thank you again and I hope you can visit us again.

"Excellent choice for Balloon Fiesta or Old Town!"

3
06/10/2015

Older but clean and well kept, with spacious rooms and excellent breakfast provided. Maid service was well done and timely. Located right off I25 at Montgomery, 10 minutes to Hot Air Balloon Fiesta and 10 minutes to Old Town Albuquerque. Other than breakfast, there is no restaurant on site but many restaurants across highway on service road.

"Nothing to brag about"

3
04/10/2015

This is just an average, run of the mill hotel to sleep overnight and continue with your plans. Although the proximity to I-40 is a plus, getting to the hotel eastbound on I-40 can be tricky and somewhat dangerous for people not familiar with the area. The front desk personnel could use some training on how to be nice and useful to visitors.

"One of the Best in Albuquerque"

5
30/09/2015

It is nice to know when you check into any hotel that you have a safe, clean, and quiet place to stay when you are away from home. This hotel exceeded our expectations as it should be. Thank you for this hotel.

Brad M, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for the review, we are very glad to hear that you enjoyed the stay here at the Best Western. Customer Service is our number one priority. We hope that you enjoyed Albuquerque as well. Hopefully you will come back and stay with us again. If there is anything we could do to make your future stay with us better just give us a call at 505-830-0900