Lamb & Lion Hotel, Sure Hotel Collection by Best Western, York
Il Lamb & Lion Hotel, Sure Hotel Collection by Best Western dispone di camere con bagno privato, dotate di accesso Wi-Fi a Internet gratuito e televisori a schermo piatto, e di un pluripremiato ristorante a due rosette AA. Le 12 camere sono tutte arredate in modo diverso e dispongono di mobili d'antiquariato, bollitore per tè e caffè e articoli da toeletta gratuiti. Alcune camere sono anche dotate di una splendida vista. L'hotel propone autentiche birre chiare prodotte da birrifici locali e moderni piatti da pub britannici. È inoltre disponibile un parcheggio a prezzi scontati nelle vicinanze.
Sure Hotel Collection
Lamb & Lion Hotel
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i vantaggi dell'hotel
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Ricevimento 24 ore su 24
Pareri dei nostri clienti
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Basato sul parere di 1023 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
430
Molto buono
357
Nella media
135
Scarso
72
Pessimo
29
CONSULTARE I PARERI SU
Affari
34
Da solo
47
In coppia
664
In famiglia
98
Viaggio con amici
105
RIEPILOGO DEI PUNTEGGI
"Fantastic rooms"
Stayed here with my French family - who can be a handful. The staff was great, the rooms were perfect and the location could not be better. From previous experience- also the best pub food in york with the best beer garden! Overall wonderful
"Over priced and disorganised..."
We visited on 2nd July for an early supper. I chose Courgetti - the portion was a starter portion and yet I was charged £13 for it - my friends and I were astounded. I never complain but did take it up with the manager who apologised and assured me they were experimenting with a new menu and portion sizes... I won't be back...
"Loved it!"
The room was so fabulous. We were overlooking the street, on the first floor. There were 2 lounge chairs which were so great at the end of the day. Large room and bathroom. Excellent staff. Friendly and helpful There is a pub attached which is very nice. There are a few areas within the hotel to eat and there is a great beer garden Lovely breakfast and meals. You can walk to everything, it's all so close Wished we had longer here TIP - get a taxi from the station
"Executive Double?????????"
Up the stairs to a narrow landing, the entrance to the room was via an 80 degree raked, turning staircase where my shoulders were wider than the staircase. We are in our seventies and I am 6 foot 4 inches and I could not stand up in the ensuite without putting my head through the skylight. Much of the room was out of bounds due to the sloping ceilings. My wife was exhausted very shortly after arriving, as bags of hotel stuff are left by the door making her exit impossible! She is short, at 5 foot, but the the door handle on the inside of the door is unreachable for her due to the rake of the stairs! Oh and no windows!!! There are 2 skylights if it is dry!
"Badly organised and lack of thought"
We went there for a work lunch today, 11 of us. I booked over the phone and said I'd call back to order ahead as we were on a limited time schedule due to being on our lunch breaks, which they said would be very helpful. I called back with our orders only to be told that the menu on the website was a month out-of-date (surely a month is long enough to have an out-of-date menu online, and it should have been flagged when I first called) A lot of what we'd chosen was now no longer available. So I asked for them to email me the new menu so we could choose before we got there, to save time. I was emailed the SAME original menu. By now we'd ran out of time to order ahead, so we just had to order when we got there. They said they would prioritise our orders due to the problems encountered so far. Food didn't take too long to come, but we weren't given any cutlery, so had to sit and stare at our food until they brought it. We'd asked if the Fish finger Sandwich came with tartar sauce and were told it did, but none was brought out, so we had to ask for them to bring some in a pot, of which they brought one little pot for a table of 11 people to share around those who were having the fish fingers, so again we had to ask for them to bring more. One colleague was left having to wait for her meal while everyone else tucked in, and to top it off another colleague found a fly in her salad at the end of the meal, and we hadn't seen ANY flies buzzing around so we dread to think how long it had been nestled under her lettuce leaf! Dreadful service and just total lack of thought. Wouldn't it have made sense to bring the cutlery out while we waited for our meals, wouldn't it have made sense to check the menu was the updated one before emailing it over, beyond that, wouldn't it have made sense for the person who first took the booking to flag that the online menu was out-of-date. Better still, wouldn't it make sense to update the menu on the website in the first place! Seems like some staff training would seriously benefit this venue.
"Friendly staff, and lovely meal in the beer garden..."
On a weekend away in York we were looking for somewhere decent to eat - after wandering around for while we decided on the Lion and Lamb. Beer choices were okay, menu was lovely pub grub. The surroundings and staff made the experience even better. We sat outside in the beer garden overlooking the walls and enjoyed a relaxing meal (3 x burgers, 1 x fish and chips) on a lovely evening. Would recommend for a casual meal if you can sit outside, although seemed like there was a few little intriguing nooks and crannies to sit in inside the pub.
"Unbelievably rude Manager"
We arrived after a visit to the theatre hot and desperate to sit outside. We checked before ordering our drinks that the beer garden was open so we ordered two beers (which even for central York were seriously overpriced at £9.50). On our way to the garden we were sent back to the bar as it had closed (it was 10.30pm). This establishment advertises a beer garden with no mention anywhere of it closing early. We understand that due to nearby residents there will be certain rules but, had we known, we would have gone elsewhere - which we eventually did. We asked for a refund as we felt we had been sold something they could not deliver. The Manager was summoned and we can honestly say that we have never met anyone so incredibly rude and sarcastic. Her attempts to explain the rules to us just exacerbated the situation, resulting in us walking out (leaving our over-priced beers behind!). As an example of her sarcasm, as we walked out the door she said “ok see you again!” In anticipation of a response to this review I would like to confirm that my Husband was NOT shouting and we were never told that the garden was closing. It is also of no interest to us how long this rule has applied or that our drinks were not faulty. This could have resolved itself quite easily but the lack of customer service and dreadful attitude have led us to conclude that this is not a place to ever visit again. Sad really as we are York residents who spend most Saturday out in bars and restaurants in York and we are always very supportive of local businesses.
"Nice staff, good location, not quite what was advertised"
This is a nice Inn, in a great location, but it is certainly not the 4-star hotel they claim to be. The staff couldn't have been nicer, but they could have been better informed. For example, we needed to do some laundry and they didn't know where to send us; we also needed to find a doctor b/c and the only alternative they could suggest was to send us to the ER. The room was not as advertised: it was smaller than suggested and didn't contain a desk or a phone. They did move us to a larger room for the second night, but that was in an attic which would be hard for anyone with mobility issues to get to. The parking was also not near the hotel. Had their advertisement been more accurate, this review would have been higher.
"Such a cute little B&B"
Such a cute little b&b with amazing staff who couldn't do enough for us. Rooms were lovely and equipped with everything we needed. So excited to be going back! (The views from the room were amazing too!)
"Fantastic staff and food"
A last minute meeting of 11 friends was easily and happily organised by the staff. We enjoyed a tasty and well prepared meal in the snug making for a evening special. The small eating and drinking areas make this an interesting venue. The garden is a little oasis but do be careful on the steps.
"Great relaxing place"
Beer spot on. Service very friendly and the beer garden is excellent. A oasis in the busy city of York staff very helpful and polite We will be back in our next visit to york. The place was busy but staff just kept the place tidy
"A bit disappointing "
I had heard really positive things about the food here and was disappointed after our meal. There was nothing wrong with the food but it certainly wasn't special. When we asked for veg to go with our meal we were presented with a salad and told it was buttered greens which was a bit odd. Great location however and the staff were friendly.
"Ghastly food"
We had a delicious pork and apple sandwich at lunch time and decided to return later in the day for a Sunday roast. They had run out of pork and chicken so we had the beef. We were asked how we would like it. I opted for rare (pink) and my partner asked for medium. When it came out it was neither. It was over cooked beef served with greasy carrots and under cooked potatoes. The Yorkshire pudding was dried out and the whole thing was tepid. I complained and was told that as the meat was cooked at lunchtime it was doubtful that rare beef would be available. We opted to finish the meal and leave this review to warn others of the cavalier attitude of the chef and management. It's such a pity as the meals at lunchtime looked wonderful and this was our reason for returning in the evening. To be honest if an eatery plans to serve meals all through the day they need to stagger the cooking times. It's not rocket science! I guess they rely on tourists not coming back or taking the trouble to leave a review. The service was good. Our server did his best but...... One star only for the sandwich. It was worth three but I'm so disappointed with the meal I'm taking two stars off.
"2 night break"
When I booked a double executive room costing £378.90 for two nights room only no breakfast I thought it would be a special break,what a disappointment on arrival the staff seemed very vague we were then taken up five fights of ten stairs to a very dark attic room I tried to put a lamp on but the bulb had gone an alcove with a pole and curtain across was the wardrobe ,a stained ceiling ,bathroom door didn't shut ,the shower was so small no where to balance shampoo etc and very poor water pressure this room is no more than a £80 b&b if that ,when we tried to explain our disappointment the spoke like a well rehearsed script.This is not a £190 a night executive room?
"Wonderful food"
Seven of us had lunch and it was wonderful. I opted for a Prawn and Crayfish sandwich and it was both mouth watering and succulent. We opted for the garden top restaurant, as it was a beautiful sunny day. Beth and Joel served us with a most friendly and highly efficient way. Our thanks Beth and Joel for making our lunch so enjoyable and memorable.
"Diisepointing"
We chose this place because it was dog friendly with an outside garden we had a drink and desised to eat this place is not cheap we went to the bar to order the cost of the pie of the day £13.00 a buger £13,95 a veggie dish £7.95 onion rings £3.00 and thick cut chips £3.00 the food came out shorly a nice young girl served us when she finished we asked can we get some drinks and i gave her £20.00 off she popped to the bar returning with our 3 drinks she gave me my Chang back and said sorry she was new and didnt know that its the policy not to serve drinks at the table now it was not poetically busy 4 staff we counted 3 behind the small bar doing nothing so customer service it stopped there.The food was ok where they got a rosset from i have no idea but think they were just missing a trick if the place was buzxing and i am sure it can be busy at certain times we could understand but the three guys had no interest at all no customer sevice at all its a shame realy as i said very disappointing our party have 4 gastro pubs in Lancashire and if any of our staff refused to serve drinks while our customers were eating they dont work for us they dont even need to be eating its called CUSTOMER SERVICE so you wont find any here.
"Service Terrible"
Its not cheap here so you wpuld think great service. Does not exist. Food arrived said would you get us some drinks so our food dose not go cold. Girl came back said this once my boss said you have to get your own from the bar whats worst all 3 of us said the food is not worth the money either. My pie was dry. Such a shame. When charging top price for food and drink then I expect it to be above standard. Unfortunately poor staff training 3 behind the bar doing nothing.
"Great beer garden and tasty food"
It was a very warm evening so I enjoyed eating my tasty dinner in the beer garden, The only downside was that it was a bit smokey. The burger was particularly tasty and the orange and chocolate desert was also very tasty too.
"Amazing Food "
We came here for lunch on the recommendation of the staff at the Guy Fawkes pub. The Lamb and Lion is there sister pub. It's got a great old pub atmosphere with a small bar area where you can get a meal and a seperate area for the dinning room. The menu is pub fair but the food is well cooked and delicious. The pie was unbelievable. Staff were lovely and located at the base of the wall it's the perfect place to stop for a meal.
"Great place if lacking detail."
On arrival:Very helpful but untrained staff.Lovely girl showedus to our room but she'd never been to it herself/used a keycard. Didn't know where or when breakfast was. No teabags We'reBritish.Broken blind in bathroom, bathroom overlooks beer garden. Lovely to come back to cleaned room second day but only replacement bath towel. None often these things are a major issue, but when you pay a decent amount you hope for a bit attention to detail. Couldn't fault friendliness of staff and eagerness to help. Comfy beds and clean bathroom tick. No mention of Wi-Fi in rooms/ welcome book. Had to go and ask in pub. Code stuck to walls in restaurant!
"Pasta not great - amazing chips."
First time I've had deep fried asparagus! ???? They did not cook, drain and rinse the pasta properly though! Home cooked chips were amazing though! ?? Nice beer garden though with lots of flowers by the walls.
"Lovely "
Called in earlier in the day and decided that this was where we were going to eat in the evening. Really polite and helpful staff. We both had the pie of the day, chicken and mushroom with chips and steamed green beans. They arrived steaming hot and were lovely, I had a pint of copper dragon and the wife, a vodka and lemonade. Really good to see paper straws and not plastic, well done. Would I go back here again...........definitely. If you're in York, it's worth a visit.
"Great central location"
Not been to York for 30 years so picked this pub out of the blue due to its central position. 2 minutes walk to the Minster and then a couple more minutes to the Shambles. It really was in the best position. 15 minute walk from the train station. Meals are taken in the bar which made for interesting conversation with other guests. It is not a place for intimate dining ! Breakfast was included in our price and tuned out to be very filling! We had room 12 which was accessed via steep stairs which we climbed on our hands and knees. No view as we were in the attic. Nevertheless a very spacious room with a huge tv. Would book again.
"Loved staying here!"
My husband and I have just returned home after a 3 night stay at The Lamb and Lion Inn. We didn't want to leave! We stayed in room 6 which was quaint and comfortable. It is at the back of the building and looks out over the beer garden. We'd read reviews before booking and were aware that it could be noisy. It's a pub, in the middle of York, and it was sunny and people wanted to sit outside until the last minute, so it was noisy. For us it added atmosphere. If you don't like laughter and chatting and glasses clinking when you want to sleep, don't book a room here! Also be prepared for beer barrels being delivered and staff doing their jobs, including power cleaning the beer garden! The staff were really friendly and helpful. Breakfast was lovely! We didn't eat in the restaurant but we did have drinks. There was a really good selection of gin and beer. We would definitely stay here again. Thank you for helping to make our wedding anniversary stay special!
"Lamb & Lion Hotel & Pub"
This hotel/pub is in the heart of York so it's an excellent central location in the city. To anyone traveling to York, I'd highly recommend the pub. They've got great food & a good selection of beer & cider and a large enclosed garden to enjoy an evening outside. The hotel, however, overlooks the beer garden so it can be pretty noisy up to midnight. I stayed in the hotel during a hot spell in early May which required open windows because there's no AC, but it was pretty noisy. That might be okay if that's what you're looking for, but it's not the most restful location, particularly during the summer.
"Yankees in York"
Lamb was everything we hoped it would be quaint, friendly, and convenient. The people were welcoming and seemed genuinely concerned we were cared for. Excellent stay and would do it again without question.
"I wish I had spent more than one night here!"
I would live at the Lamb & Lion if possible. Best location in York directly next to the walls, gorgeous and comfy room, delicious food and drink, incredibly priced, and lovely staff. Highest recommendation!
"Lovely cosy inn, perfect location. "
We only stayed for the one night but the inn is in a perfect location, just on the outskirts of the centre so everything is in walking distance. Staff are so friendly and more than happy to help you. Breakfast was delicious! We stayed in the very top room, quite a walk up all the stairs but well worth it as the room itself is so quiet you'd think you were the only ones in the place! Would definitely recommend.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Leanne, Thanks so much for your review - we really appreciate it! We're glad you had such a good stay with us; do pop by again next time you're in York. Best wishes, The Lamb and Lion
"Great For a Beer"
This is a very traditional and unpretentious pub with 12 bedrooms. Just a drink today but courteous and friendly staff. Didn't eat, but chalkboards on the walls demonstrated lip-licking options at reasonable prices
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Stuart, Thanks very much for your review - do come back and try the food soon! Best wishes, The Lamb and Lion
"Tasty fish supper"
Came here for a late lunch with family - we all had fish and chips which was super fresh and tasty. Nice range of local ales as well as non-alcoholic choices. Often come in the summer and sit in their excellent beer garden - great for soaking up afternoon sunshine with mates.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Hannah, Thanks very much for your review - glad you had a good time with us! Hope to see you again soon. Best wishes, The Lamb and Lion
"Why man, I am with Simon Nyman, having a lime and lemon at the Lamb And Lion!"
I wish I had been with Simon, having a lime and lemon at the Lamb and Lion, instead I opted for a cappuccino with Gloria. It was £2.85, I guess about average price these days, disappontingly, it was like warm milk. I asked the barman to replace them which he did, this time one coffee was no where near to the top. ( I think he had just boiled up some milk instead of measuring out. And again, just a hint of coffee, not worth the money. Having said that, itis a lovely location by the city walls with nice "snug" type rooms, and a beer garden for sunny days (or brave souls on cold days) Staff not particularly engaging although not rude, could be a bit better at greeting and hospitality.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Andy, Thanks for the review! Apologies if your coffees were not up so scratch - next time it might be safer to have a beer or a G&T instead; it's always 5 o'clock somewhere! Best wishes, The Lamb and Lion
"If you want a real 'Inn experience' - this is your place."
Right on the Bootham Bar gate - that was the view from the bedroom. I thought the rooms were a little overpriced, but rooms in York are priced as they are! You pay for the venue and the history. The staff are lovely, but most of the people I met in York were also lovely. The room was a double, but really quite small, not a problem because you are almost certainly not going to be spending much time there. The bed was very comfortable, hanging and storage space was small and the shower/toilet room was tiny. I say this for your information only. If you want a big hotel with a modern feel, this is not for you. If you want to experience the flavor of York, then this is a good start. The bar and various small eating and drinking areas are small, cosy parlor areas, very atmospheric and welcoming. You do feel as if you have stepped back in time. The stairs creek and all the features in the hotel look 'very old and authentic'. Downside, the noise from the street is very noticeable, but people seem to end their evening by midnight so it's just part of the 'original feel experience' York is a city that you can just walk around, nowhere is far and there are a lot of Inns. Would I stay there again - yes I would, just for a short sight seeing or visiting friends trip.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi, Thanks so much for your review - we're glad you had such a good time with us! We certainly feel like we're helping keep a part of history alive - glad that stood out to you as well. Hope to see you again soon! Best wishes, The Lamb and Lion
"Aircon noise in room 10"
I never write reviews but just felt it fair to warn people who are thinking of booking to make sure you dont get room 10 unless you are hard of hearing!. There is a large fan outside the window that is kept on all night and is so loud (even with the window closed)it is impossible to get to sleep. I put up with it until 1 am thinking it would go off, when it didnt I spoke to night porter who agreed it was intolerably loud and admitted many others had complained. I gratefully accepted a different room at Marmedukes which meant me walking for 5 - 10 mins with my luggage, now very tired and wet (as it started raining). Marmedukes was fine but the room was a box and the bed was very short ( no more than 5'10 ) making it not the most comfortable.I am usually very tolerant but i would like the manager to explain how they can rent out a room with noise nuisance so bad you should get complementary earplugs!
"Good central location"
Very close to York Minster perfect location for seeing the city. Very friendly staff throughout the stay. Good sized clean & comfortable room. En-suite room although perfectly functional, was rather small (unfortunately in this case with an extremely hot radiator that was permanently on)
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Norma, Thanks very much for your review, we really appreciate the feedback. We're glad you enjoyed your stay! Hope to see you again soon. Best wishes, The Lamb and Lion
"Cosy bar and dining rooms"
Just chose this pub/restaurant for our evening meal by chance. What a gem. Quirky warren of dining rooms off the cosy bar area . Such a pleasant waiter greeted us. Food clearly home cooked with special care.Really lovely atmosphere. Highly recommended and might try to stay there next time.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi, Thank you so much for a perfect score - we really appreciate you letting us know! Do come again soon - if you'd like to stay with us then make sure to book soon - the rooms fill up quickly! Best wishes, The Lamb and Lion
"York"
Lovely little pub hotel near the minster. Room was lovely but a little noisy caused by ill fitting sash window. Cute little bar downstairs.Breakfast was superb, and staff were very helpful. Good value, will definitely return.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hello, Thanks very much for your review! Apologies for the window - we will look into it and get it sorted asap. Glad you enjoyed the rest of your stay - do come again soon! Best wishes, The Lamb and Lion
"Recent stay at this hotel"
Lovely little place, the rooms are not big but have everything you need and they are well maintained, clean and tidy. Lovely staff, very helpful and we could not have been made to feel more welcome. Would recommend - thank you!
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Allison, Thanks very much for your kind review. We're glad you enjoyed your stay with us and hope to see you again soon! Best wishes, The Lamb and Lion
"Breakfast"
Called in here for breakfast on a Saturday morning not booked but made to feel welcome. Breakfast was brilliant and very well done by the chef not cheap but very filling. Did not try the beer as too early. Would visit again.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hello, Cheers for the review and glad you enjoyed the breakfast! Hope you're able to come again soon and try our excellent range of beers. Best wishes, The Lamb and Lion
"Delicious food, quiet bar"
We called in here for an evening meal on a weekend stay during February. We hadn't booked but managed to get a table for four of us in the small front room. Food was great, staff were great and very helpful too. Would definitely have a meal there again.
"Wonderful "
Booked a meal in here on Wednesday evening. It was a pre-wedding meal with both our families. We popped in for a cheeky beer in the afternoon and booked a table for the evening. My dad has a medical condition where he finds it difficult to eat in front of other diners. The man behind the bar showed us a few tables and they had a perfect rooms with one large table that was very private. Perfect for the occasion. When we arrived we ordered drinks then went and sat at the table. we ordered our food. The starters we had were tempura prawns, soup and I had brown shrimp beetroot cured salmon... all the plates were cleared. For mains we had 3 fish and chips with minted mushy peas. 2 pies and I had the pappardelle pasta. The food was delicious apart from the chips which were under cooked... we were offered a free dessert to share but we were full so we declined the offer... we would definitely go back here...
"Friday lunch"
We called in on a walk round York for lunch and were pleased with the welcome, the customer service was excellent as was the comfort and the general ambience. Our steaks were well cooked and the chips were delicious. Definitely worth a visit
"What a place"
This hotel was not what we expected at all but never the less it was an amazing experience. I feel like it would make you feel at home even if the theam is not what you where looking for in the first place.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi, Thank you for your kind review! We're glad you had such a good time with us. A warm welcome atmosphere is certainly what we try and cultivate, so we're glad that's what you felt while you were with us. Do come again soon! Best wishes, The Lamb and Lion
"Excellent lunch - really recommended"
We dropped in for lunch during the recent cold snowy conditions - and it was a really warm cosy place to have lunch with a great ambience. I can recommend the sausage & mash and the salads. Excellent friendly service especially from Debbie.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hello, Thank you very much for your kind review. It certainly has been a little unpleasant weather-wise recently, and we're glad that were able to provide some respite from it and some hot grub to warm you up! Do come again soon - we're also a perfect spring/summer pub; our large beer garden has a beautiful view of the Minster. Thanks again! Best wishes, The Lamb and Lion
"Great friendly quirky place"
Visited for one night for a birthday celebration. There had been a mix up with the booking, which we discovered upon arrival, but the fantastic lady on reception dealt with the whole thing so pleasantly and professionally that disafter was averted! We had a delightful quirky attic room which was supremely comfortable. The veggie breakfast next morning was delicious. Altogether excellent!
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Gillian, Thank you very much for a perfect score! We really appreciate it, and are glad that we were able to sort out any mix ups and ensure that you had a wonderful time. We hope to see you again soon, for a birthday or simply for a weekend away. Best wishes, The Lamb and Lion
"Cozy, serviceminded and good food!"
The location is perfect for exploring the old City centre and getting the vibe of the historic place. York Minster in the backyard just adds to the authenticity. The lovely and serviceminded staff made the Lamb and Lion Inn my “home away”.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hello, Thanks for such an excellent review! We're so glad you felt at home with us, and that we were a good starting place from which to explore the beautiful city of York. We hope to see you again soon! Best wishes, The Lamb and Lion
"Over priced"
We had booked a night away to celebrate an anniversary and were willing to pay a little more than we would usually pay for something special. We thought this was a boutique hotel -- its not . I requested a room at the back of the hotel as I had read the reviews from others about the front rooms being noisy ( they were right). Didn't get the requested room got a front room in the attic .... up 7 flights of narrow stairs . Requested early check in at 1pm which we got . I was told that we would get a permit for the car park at Marygate which is absolutely safe and within 5 minutes walk to hotel - didn't realise we had to pay for permit as this wasn't explained. Here are the positives of the hotel:- Bar and food excellent Staff friendly and helpful Negatives :- Room far too small Desperately in need of a refresh Lamp didn't work Wardrobe pole about to detach from wall Window catch broken Bit smelly Tv worked intermittently No mirror near plug sockets for drying hair Breakfast was lacking any finesse In summary - £160 Is extortionate for the room we stayed in. You would get better quality at a more affordable price at Premier Inn . I would advise if your willing to pay this sort of money then look to book something cheaper slightly outside of the city which would be better quality and use the money you save on a taxi into city . Bar and restaurant well worth a visit. If you do decide to stay ... ask for a room on lower floors at the back of the hotel .
Marmadukes Town... H, General Manager at Lamb & Lion Inn, responded to this review
Dear Karen, Firstly, thank you for taking the time to leave such detailed feedback - we appreciate it all and always take it on board to try and improve. I'm glad you enjoyed our selection of food and ale; and very sorry to hear about the problems with your room. It seems that there were several maintenance/convenience issues which I can assure you will be addressed straight away. It sounds like there have also been a couple of errors of communication on our part, both about the carpark and the location of your room. Both these issues are uncommon, though that of course does not excuse them; steps will be taken to ensure they don't recur! Some of the other issues you raised are less straightforward. The size of the rooms and the steepness of the staircase are difficult to change due to the building's historical and protected status - and in fact are part of what gives the place its character! As for our breakfast, although may not be gourmet cooking per se, we do offer an excellent selection from a full english to kippers to a continental selection of cold meats and cheeses. This being said, it's clear that we were not up to standard on the occasion of your visit - we hope you will stay with us again and allow us to show you that we can do better! Best wishes, Debbie Watts, General Manager
"Great location to eat, drink and sleep in centre of York"
We had visited the pub a few times as it has a comfy feel inside with a fabulous beer garden underneath the city wall ( which is where we first saw the place). We decided to visit York overnight and realised they had rooms too. We stayed there, had a lovely choice of drinks in the bar, a fabulous meal in the restaurant, a nice comfortable room and finished with a first class breakfast. Helpful and friendly staff at every part of the stay. Looking forward to going back
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi John, Thank you for the 5* review! We're glad everything was on top form for your stay. Do come back when the weather is a bit warmer to experience the beer garden in its prime. See you again soon! Best wishes, The Lamb and Lion
"Lovely night away "
We stayed here last month as a bit of a little getaway after the stress of Christmas. We were top floor which was a bit of a mountain climb but we didn't mind as top floor is always preferred to us. The room was small but lovely and quirky with the wobbly floors and low ceilings which is very York style. My boyfriend had a laugh at this since he is 6ft 1! The only issue we had was that with it being such an old building the windows didn't close fully which meant the room was pretty cold with it being January. There was a radiator and the bedding was very cosy but there was still a bit of a chill. We were also woken by the traffic in the street early but again this was fine as it got us up for breakfast - which was really really good by the way! We loved our night away with you and look forward to coming back in the summer to enjoy the beer garden.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hello, Thanks very much for taking the time to leave us such a positive review! We're glad that you had a good stay - next time if you do have any issues with the room, e.g. with the windows, then there's a member of staff on-site 24/7 who will always be happy to help out. Hope to see you again soon! Best wishes, The Lamb and Lion
"Overnight stay theatre visit"
Me and a friend had a one night stay as we were going to the opera house , we arrived about 2.15 , to be greeted warmly by Debbie the manager , she asked a member of staff to take our cases to our room while she showed us round , what a lovely pub , the restaurant looked lovely and we would have had our evening meal there but we needed to be out early so we had a bar meal instead which was excellent !! Our room was very clean and warm and beautifully furnished in keeping with the pub , the breakfast couldn't be faulted , the drinks were top form and Debbie and her staff were so nice , it was a pleasure to stay there , and as we behaved ourselves we are allowed back !! Thanks Debbie and team for a lovely stay in a beautiful historical pub
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Hi Jackie, Thank you very much for your kind review! We're glad you had such a good time with us. You certainly are allowed back - hopefully for a little longer so you can enjoy our restaurant and award-winning Signature Menu! See you again soon. Best wishes, The Lamb and Lion
"Drinks good, staff great, management less so"
We recently visited the lamb and lion pub. The staff were very friendly, I'm a real ale drinker and I thought selection of drinks was quite good. The only down side however was that me and my group felt uncomfortable as we witnessed an older lady with glasses (who we assumed to be the landlady) speaking very poorly to the staff, and using bad language in front of customers. I'm glad I hadn't brought my kids with me on this occasion! We felt very awkward witnessing it all and I can't believe this is how she speaks to the staff. We probably won't return for this reason which is a shame because other than this member of staff we had a pleasant experience. Menu looked good although we didn't have any food and the pub is cosy and a short walk from the cathedral. Pub is also dog friendly which is good.
"Lovely stay"
We stayed for one night and we had a lovely time. The hotel was lovely and clean, the staff couldn't do enough to help, breakfast was very good and a good size portion. It was nice and quiet, we didn't get disturbed sleeping. Very good all round - the car park was 5 mins walk and we got a pass from the hotel so it cost £9.50 rather that £12.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Thanks so much for your kind review! We're glad you enjoyed your stay with us and hope to see you again in York soon. Best wishes, Will
"Swift pint"
The 4 of us popped into the Lamb and Lion, the bar was staffed well with whom I presume was the land lady. She took our order was polite with fun banter. The girls choose warm drinks whilst the boys sampled the great selection of cask ales. Whilst seated the land lady would chat as she passed us making polite conversation. Whilst there I logged on to Trip Advisor to look at the rooms and whilst doing so she came over and took the girls on a tour. Our short time there was really nice and will go back.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Dear Stephen, Thanks very much for your 5* rating for taking the time to leave us a review as well! We're glad you had a good time with us - if you liked our ales then do stop in again soon to sample our two new guest beers - Golden Pippin by Copper Dragon and Saltaire Brewery's Triple Chocoholic Stout! Thanks again and hope to see you soon. Best wishes, Will
"Full of character"
We booked the Lamb & Lion in the hope of staying somewhere with some character and it didn't disappoint. It's a million miles away from the chain hotel offering. It's well situated just a short walk from the Cathedral. The food is decent - wholesome breakfast. The rooms are clean and comfortable. The staff friendly. An issue we had with our room on arrival was satisfactorily dealt with. On a slightly less positive note, we had booked for two nights but were called away urgently on the morning of the second day for a family illness and had to check out early. Having paid on arrival we assumed one night would be refunded but that was sadly refused for a reason that wasn't clear - after all the room could be re-let.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Dear aragon-11, Thank you very much for taking the time to review us and leave a rating - we appreciate any feedback and always try and adapt accordingly. Firstly, best wishes to you and your family - we hope that your family member has made a swift recovery. Equally, we hope that you appreciate our position - it is difficult to re-let rooms at short notice, particularly at this time of year, hence our 3-day cancellation-window policy. We hope that this hasn't put you off visiting again - we'd love to see you again soon and provide you with a warm welcome and a springboard from which to see and explore York. Best wishes, The Lamb and Lion
"Excellent food and drink from a welcoming bar staff!"
Very quirky pub with a choice of quaint rooms to eat and drink in. Food was varied and really excellent. Stout No 5 was outstanding. Really looking forward to repeating our visit! It is interesting to note that the beer garden would be a popular space in summer, with ample seating for many patrons.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Dear Jaryed, Thank you so much for your lovely review! Glad you liked the food and especially the Stout No. 5; it's one of my favourites too. We look forward to seeing you again soon! Best wishes, Will
"Smelly and compact"
We go to York every new year and on this occasion booked this thinking it was luxurious and a kind of boutique pub for our honeymoon on the way back from Scotland. We arrived not knowing where to park it is on a no entry road! We telephoned for ages no-one answered, so I ran to the pub to ask what to do. The staff were uninterested and hard-work most times to talk to. We took the car to nearby carpark. We had room 3 which was compact, only the bedroom radiator worked, the floors were sticky and there was a smell which I could only assume was an overdose of floor cleaner. The bathroom radiator didn't work and you had to squeeze through the shower doors to get in it. The staff outside woke us up around 6 both mornings. I would imagine it to be noisy and very hot in Summer as beer garden one-side, road the other. We booked a year in advance so it was cheap, it certainly is not worth full price. The only positive was comfy bed, location, cheap parking voucher on check out and breakfast was nice. We went to another hotel for our last night. Sorry wouldn't stay again.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Dear Joanna, Firstly, thank you for taking the time to leave a review - it helps us improve our service and to ensure that our guests have as positive an experience as possible with us. I'm sorry that you didn't feel that way when you stayed with us earlier this month. It's certainly true that we're not located right next to a carpark and, although check-in is indeed at the (sometimes busy) bar, these features come with being a vibrant inn located in a historic and, as you said yourself, convenient location. The same goes our rooms - although they might not always be laid out as one might expect, this results from our building's status as a Grade II listed building. And even if we could change it, we feel that quirks such as these are what gives our inn character. This being said, we're sorry that you were bothered by the noise; we do all we can to keep it to a minimum but we will certainly try and do more. We're glad you found the bed and breakfast to your liking; notwithstanding your issues with your stay, we'd love to see you again and try and do better! Best wishes, Will
"Lovely"
Had two lovely nights at the Lamb and Lion room was great but in the attic found the stairs a bit steep but a very nice room and bathroom once we got up there. Excellent breakfast and we had one evening meal which was good. Staff very friendly and helpful. Very quirky place to stay definitely not run of the mill.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Dear Ann, Thank you so much for your lovely review! We're glad you had a good stay with us. The attic stairs certainly are a challenge, especially when bringing bags up! The price one pays for such a quirky and old building I suppose... We hope to see you again soon! Best wishes, Will
"Perfect location, nice food, comfortable room and friendly stuffs"
The room is clean and comfortable, even though I think it is a little small for us. All stuffs of this hotel are very friendly, and the foods in the bar are very delicious, you can try different kinds of foods. The location is also very good, 2 minutes to York Minster, 5 minutes to the shopping area (Stonegate). I think this hotel is a good place for the tourists to stay in York.
Marmadukes Town... H, Front Office Manager at Lamb & Lion Inn, responded to this review
Dear Brant, Thank you so much for your kind review! We're glad you enjoyed our different seasonal menus and had a comfortable stay with us. We hope to see you again soon! Best wishes, Will
"Poor accommodation"
The food was good and the location was fine but the Superior room we had was massively overpriced and unsatisfactory. On third floor, narrow steep staircase, poor facilities in en suite. We won't be returning.
"Great place to stay centrally!"
Very busy when we arrived due to the time of year! Very clean, warm and friendly staff. Breakfast looked lovely but we were not hungry so only had the cereal and fruit. We will definitely stay again if we go back to York, next time it will be in the summer so can make use of the fabulous beer garden.
"Always a pleasure"
Perfectly located old traditional English hotel just on the old city wall. Great bar (quite lively) with a good selection of beers and drinks. Old style bedrooms with comfortable bed. Excellent breakfast each morning. Just a short walk to the main shopping, pub and restaurant areas of York i.e. Stonegate etc. Friendly and attentive staff especially Debbie at breakfast time and her young colleague (sorry didn't get her name) who run a very slick breakfast service. Will be back again!
"Lovely Little British Lunch"
We have visited this pub for lunch a few times now and I have always been impressed. The place has a very cosy British feel and the pub is right under the city walls. A lovely place to stop off for lunch or a quick drink.
"Great Location! Interesting Stay"
The location could not be better to all the Christmas market, sights and shopping. Thankfully I read the reviews before I got there, because it was not clear prior to my arrival that when you walked in, you were at a pub and restaurant and they check you in at the bar. The stairs are steep and heavy so be prepared. The food and beverage here are out of this world AWESOME, so please take a moment to eat a meal (expensive) and the breakfast is great as well. The staff were..."meh". Generally uninterested in the guests and although, not rude, just not hospitable. I was bummed that I didn't get to schedule a dinner in advance as a resident of the hotel to ensure that my experience was complete.
"Great atmosphere and food "
Called in today for a beer and bite to eat. Had fish and chips and steak and ale pie. Both were magnificent probably my best pie ever. Lovely and worth s trip. Had a good selection of proper beer which is a bonus
"4 Star !! Joking surely !! "
The good ... location, close to row centre, some decent beer. The bad ... where do I start !!? This is basically a pub that serves food with some rooms above Parking is 5-10 minutes away with nowhere to easily drop off baggage Reception is behind bar - try struggling through when all queuing for drinks !! Any of the bar staff appeared to be able to check you in but seemed more interested in getting you out of the way to serve more drinks than helping you !! Our room was ‘executive' - really!!! - it was small and poky with noise all night from street outside , once people seemed to finally go to bed bin-men arrived and bottles were cleared noisily. Breakfast served up to 10 am - arrived 9.57 to be told stopped serving - I know I know - should have been earlier but never ever been turned away in the prescribed meal hours and done so with barely hidden glee!! Price was ridiculous but near Xmas and believed it would be 4 star !! 1, star service , 1 star accommodation but 4 star prices !! Very very poor !!
"Food ok, service not so good"
Four of us ate here for dinner. Fish and chips, rump steak, pizza. Nice fish and steak except the chips were soggy for all of us. It was a busy evening so expected some delay however we ordered desserts and 25 minutes later they still hadn't arrived. Looking for the staff and found quite a few behind the bar in another part of the establishment. Explained that we were still waiting for our desserts which was met with surprise as it seems they hadn't even been started. Cancelled the order and paid and had dessert at Cafe Concerto . One other slight annoyance were a number of loud drinkers (after all it is also a pub) sitting adjacent to us. Not sure why men need to scream at each other to be heard. Would I return when next in York, probably not.
"Flight of Death"
Room 12, appropriately enough, is named The Attic and guests other than those under 5 ft tall will be painfully aware of that. There is much head-banging in evidence in the very compact ensuite bathroom. But that's the least of it. The main challenge is ascending the heights to The Attic. A heavily sprung door opens out into the small landing on the first floor to reveal an extraordinarily steep set of stairs with a 90 degree turn at the foot of them. As if that's not enough to contend with, the heights have to be scaled in darkness with the switch for a light some 20 ft higher sited at the top of the stairs. While two-way switches may not have been readily available when the Lamb & Lion was built, surely when converted to add the Twelfth Room adding one might have been thought about. All this suggests that different rules must apply for Health & Safety in High Petergate than in the rest of the UK. Fire escape from The Attic is an exceedingly worrying prospect. Dinner was worthy of a 7/10 and was enjoyed, but the breakfast options were pretty limited although nicely cooked. The sign in the breakfast room/ bar advertised “luxuriously appointed rooms”. That must only have applied to Rooms 1-11 because in this day and age there's no way the term was appropriate to The Attic which was comfortable enough (once you got there) but certainly not luxurious. All of this came at a hefty price for what was provided. There must be a very large premium charged for the location, which is convenient for exploring York as a visitor. Did the Lamb & Lion give value for money? Most certainly not, from our experience. Exceptionally disappointing.