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Best Western Hotel Executive Inn & Suites, Wyoming

4.0/5  - basé sur 328 notations.
2725 Buchanan Avenue SW, 49548-1010, Wyoming, United States - visualizzare mappa

Benvenuto al Best Western® Executive Inn & Suites!Agli ospiti che si trovano qui per la vicina Grand Valley State University, il nostro hotel di Wyoming, Michigan, offre un servizio clienti eccezionale a tariffe convenienti. Cerchi un hotel vicino alle spiagge del lago Michigan? Che ne dici della prossimità anche alla Van Andel Arena? Qualunque sia il motivo del tuo viaggio in questa zona, il nostro hotel di Grand Rapids-Wyoming, Michigan, è situato in posizione centrale vicino a tutte le migliori attrazioni. La nostra posizione di prim'ordine consente ai viaggiatori d'affari di raggiungere facilmente la sede delle riunioni di lavoro, mentre i turisti di avere a portata di mano tutte le migliori attrazioni della zona. Grazie alla vicinanza al centro città, il nostro hotel è una meta perfetta per ogni tipo di viaggiatori. Se stai cercando una sistemazione nei pressi del centro convegni DeVos Place, nel nostro hotel di Grand Rapids-Wyoming, Michigan, potrai sentirti come a casa. Offriamo gratuitamente ai nostri ospiti l'accesso Wi-Fi a Internet, parcheggio e telefonate urbane e interurbane. I concerti presso la Van Andel Arena sono grandiosi e non c'è nulla di meglio di una vacanza nella città vincitrice del titolo Beer City USA. Dal Tulip Festival al festival artistico ArtPrize, la zona offre qualcosa di interessante per tutti. Il nostro hotel di Grand Rapids-Wyoming, Michigan, è anche vicino alla sede centrale di Amway e Spartan Stores e agli stabilimenti di produzione Kellogg’s® e Sara Lee®. I viaggiatori d'affari che soggiornano presso il nostro hotel di Grand Rapids-Wyoming, Michigan, possono raggiungere qualunque destinazione con solo un breve tragitto in auto. Potrai spostarti da e verso l'hotel in tutta comodità, il che ticonsentirà di riposarti o di ritagliarti un po' di tempo per partecipare a un concerto o un festival. La Michigan State University, il Secchia Center, il Gerald R. Ford Museum, il Van Andel Institute e il Museo Van Andel si trovano tutti nei pressi del nostro hotel di Grand Rapids-Wyoming, Michigan. Potrai recarti al Medical Mile, una destinazione famosa per chi deve sottoporsi a una visita medica, oppure esplorare la natura circostante. A solo breve distanza dall'hotel potrai fare escursioni, nuotare e prendere il sole in spiaggia. Prenota il tuo prossimo soggiorno al Best Western Executive Inn & Suites per approfittare di biancheria da letto di lusso e camere tranquille!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Executive Inn & Suites

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i vantaggi dell'hotel

  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 325 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
156
Molto buono
88
Nella media
42
Scarso
24
Pessimo
15
CONSULTARE I PARERI SU
Affari Affari
103
Business Business
80
Da solo Da solo
19
Di coppia Di coppia
35
In coppia In coppia
63
In famiglia In famiglia
105
Viaggio con amici Viaggio con amici
26
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Really nice"

5
08/08/2018

Stayed here one night on our way thru to Grand Rapids and the Gerald Ford museum. Great hotel. Really clean. Easy check in and out. Hot breakfast items. Comfy beds, quiet room. The ladies at the desk were friendly. All in all a great stay.

"Nice place, indutrial area"

4
06/08/2018

Great hotel for commuting in and out of downtown GR only about a 5 minute drive. Stayed here for work and had no major issues. Upon check out breakfast was not ready since it was 5am, was happily surprised with a to-go breakfast bag.

"Pool area stinks, no meat for breakfast, internet intermittant"

2
06/08/2018

Stayed here on a business trip one night last week. Went to the pool / hot tub area to relax after a hot day at work, air in pool room was hot and humid, air was saturated with chlorine to the point that my eyes stung and I left after a short time. Normally, hotels that offer breakfast have some sort of meat product, but the only thing they had was tiny bits of what appeared to be bacon mixed in with the scrambled eggs. I have stayed here in the past, but in the future I will try one of the other hotels nearby. Internet was not working in the morning, maintenance man said it was because it was cloudy.

"Great place to stay - staff is terrific!"

5
04/08/2018

We were in town for several days and wanted a place near the airport that was reasonably priced and included breakfast. What we did not realize we were also getting with this location was fabulous customer service and a very professional and welcoming staff. Thank Darrick and team for making our stay so pleasant.

"Nice, Clean Hotel"

4
30/07/2018

We had a king suite and it was great! The sofa and tv in the sitting room was nice and the room was very spacious. The TV and microwave was a great convenience to have. The hotel was very clean and the breakfast was good. The juice was out by the time I came down but it wasn't a big deal. Definitely recommended this place!

"nice stay"

4
26/07/2018

room was ,nice...front desk woman at check in on Friday night was great...the Saturday morning check out woman was rather rude...no thank you for staying or come again...said nothing...plus she was not dressed very professional...she was showing a large amount of cleavage and there were many young people, especially boys, around that morning

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with others. I am glad that your room was nice, and that your check-in experience was great with our Front Desk Agent. I sincerely apologize to you for the incident during checkout, and I am very sorry that you had experienced that. I would like you to know that I immediately reviewed the situation upon being notified about it. I have personally taken the appropriate actions necessary and the matter was resolved immediately, so I can assure you that will not happen in the future. I would like to thank you again for your valued feedback, and I do hope you choose to stay with us next time you visit the Grand Rapids Area. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Great Stay"

5
23/07/2018

We were in town for a wedding and the hotel pricing was great and within 20 minutes of the church and reception, nice area, hotel was nice, room was clean and breakfast was good. Would recommend and stay here again.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with others. I am happy to hear that you were satisfied with our great pricing, that our hotel was nice, your room was clean and that you enjoyed our breakfast. I would like to thank you again for your feedback, and we hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Nice place to stay"

4
02/07/2018

My daughter and I stayed one night here recently on our annual wine weekend. Nice hotel, helpful front desk, nice sized room with a pretty comfy bed & pillows. Pool was nice but the water was a little chilly. We didn't use the hot tub because it was 90+ degrees outside. Breakfast ok, had to wait a bit for some items but overall satisfied. I would stay here again & to me, that's the bottom line.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
To our Valued Guest, Thank you for taking the time to share your recent experience with others. I am very glad to hear that you felt our hotel was very nice, the front desk staff were helpful, that we have nice large rooms, and that our beds and pillows were comfortable. I would like to thank you again for your feedback, and we hope to see you again during your next trip to Grand Rapids. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Hotel ok, beds uncomfortable"

3
15/06/2018

We stayed here two nights and overall, the hotel itself is nice. But the beds are so uncomfortable. I didn't sleep well the whole time we were there. The breakfast bar is so so. The staff took forever to fill items out of stock.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with others. I am glad to hear that you felt our hotel was very nice overall. I am sorry that you felt our beds were uncomfortable, and that you were not able to sleep well during your stay. Should you every experience such an issue in the future, please ask a member of any Front Desk staff member and I am sure they will be more than helpful in finding you a room that the bedding might suit your needs betters. I would like to thank you again for your feedback, and we hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Amazing Hotel in Great Location"

5
19/05/2018

My husband and I got tickets for a concert in Hudsonville for Thursday night. We had been in Shipshewana for the night before and we wanted to visit South Haven and Holland. We knew Hudsonville for in the general area. After leaving South Haven, we decided to check out the church location for the concert. Once we found it, we asked On-Star Navigation to locate the Best Western Executive Inn in Wyoming and found out it was only 9 miles away. We have stayed at this location before and it is so close to Holland, South Haven and right off 28th Avenue which is great shopping. The Hotel is so easy to find and we always enjoy our stay. We will definitely stop her again when we travel to this area.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers. I am very glad that our location was very accommodating for you, as we are close to Holland, South Haven, and right off 28th St with plenty to do around here. I would like to thank you again for your feedback, and we hope you choose Best Western during your next visit to the Grand Rapids area. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Clean, Comfortable, & Amenities!"

5
17/05/2018

Stayed here for a concert at 20 Monroe Live, and it was excellent! Super easy check in, comfortable bed, great WIFI, freezer & refrigerator, microwave, and very clean! Great breakfast with waffles, eggs, sausage, fruit, and many other items. Pool & hot tub looked inviting & clean, but we did not have an opportunity to use them. Easy access to hotel, and the concert was only about a 10 minute drive. Would not hesitate to stay at a Best Western in the future.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Valued Guest, Thank you for sharing your recent experience with others. I am very glad to hear that the concert you attended during your stay with us was excellent. I am also glad to hear that you had a super easy check in, comfortable bed, great WiFi, along with a great breakfast and everything was clean and comfortable for you. I would like to thank you again for your feedback, and I do hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Clean room and good breakfast.."

5
02/05/2018

This hotel was an oasis of clean modern looking lodging in an area where many other hotels looked less than inviting. We were able to walk in without a reservation and get a room with no problem. The front desk staff was very friendly and helpful and the lobby was inviting. The room was spotless and the breakfast was good as well. Easy access from the local main highways.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with other travelers. I am extremely happy to hear that you felt our hotel was an oasis of being clean and modern looking, that you were able to walk right in and get a room without any problems, and that our Front Desk staff was very friendly and helpful. I would like to thank you again for your feedback, and we hope you choose Best Western during you next visit to the Grand Rapids area. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Gazelle Girl half marathon race weekend"

5
30/04/2018

Needed a room for me and a friend so we could drive up, stay the night and be ready to run the half marathon the next morning. Booked our stay way later than I'd wanted to, so instead of staying near the race start we had to stay about 3.5 miles away. However it was super easy access on and off the highway. The room was really nice. The staff was really nice. We didn't get a chance to try to breakfast since we had to head out for the race.

"Easy access to 131 but very industrial and congested area."

4
29/04/2018

This BW was nice enough inside but the location was not great. I made reservations based on reviews since I have never traveled to the area before. Noisy outside with much construction next door and many trucks in and out of the industrial businesses. Rooms are fine but trouble with tv/remote caused a change in rooms and unnecessary stress and time in getting this resolved. May be good for business or just one night stays.

"Nice hotel"

5
23/04/2018

Clean comfortable room. The lobby are was very nice and inviting with a fireplace. We were there for just a short time. I know there was a pool area and fitness center, neither of which we were able to enjoy. Also had to skip on the breakfast. It looked like it was a good breakfast and a nice area to eat in though.

"OUTSTANDING"

5
10/04/2018

For the price, (I saved $15 by making a non-cancelable reservation), plus a free hot breakfast...I would certainly return. Check-out lady on Sunday morning (4/08) was very helpful in explaining BW rewards program. Room was clean and the bathroom was spotless. As clean a bathroom as I have ever witnessed. Old tOm

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear OldT0m, I would like to thank you for taking the time to share your recent experience at the Best Western Executive Inn & Suites with others. I am very happy to hear that a member of our Front Desk Team was able to be very helpful in explaining our rewards program, and that your room was spotless. I would like to thank you again for your feedback, and I hope to see you again on your next trip to Grand Rapids. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"nice place to stay"

1
09/04/2018

I loved having the bedroom separate from the rest of the room. I wanted to use my chromecast to have a better selection of television to watch but the wifi did not support it. More channels to watch would be nice.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for sharing your recent experience with other travelers. I am glad to hear that you loved the fact that your room had a separate bedroom from the living room area. I would like to thank you again for your feedback, and hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Room for Improvement"

2
08/04/2018

I believe this property is new and I hope it is still shaking out it's problems. Check-in was fast and friendly. The halls were spotless, as were the rooms. Bed and pillows were good. The bathroom was a little small. In the morning, there was no hot water in the shower but plenty in the sink. After an invigorating shower, I went down to the counter to report the problem. I was promptly told, with no apology, that in some rooms the controls are on backwards........most gusts figure it out. A great ambassador for the chain! The second issue was at breakfast: it was pretty crowded but the food was not well-provisioned. There were no eggs in the server container and the bacon was translucent and hardly cooked.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with others. I am very glad to hear that check-in was fast and friendly, and that the hallways and room were spotless. Please contact me at the hotel directly at your convenience as I would like to discuss the issues you encountered, so I can be sure to address them immediately. Thank you again for your feedback, and I hope you choose to stay with us on your next visit to Grand Rapids. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Good for the Price"

4
12/03/2018

Everything at this hotel was fine. Breakfast was limited, but was good. The pool had a lot of chlorine so it bothered our eyes and we couldn't stay in the area long. Otherwise, pretty quiet location for being there with a dance team.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers. I am glad that you were satisfied with our breakfast, and would also like you to know that our pool levels are checked at least three times a day to make sure that they are within standards. Thank you again for your feedback, and we hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Great both times "

5
20/02/2018

I have now stayed here twice while my dad was in a nearby hospital. It is a short drive to downtown hospitals but far enough the prices are better. The entire place was clean, updates and all the staff was friendly. I did not attend breakfast only because I hate going down close to closing time but it looked to have a lot of variety. I will continue to book here as needed.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share you recent experience with other travelers. I am pleased to hear that you enjoyed both of you recent stays with us, even under the circumstances with your father and I hope he is doing well. I am very happy to hear such great feedback from our valued guest's. I will be sure to share your comments with my entire team regarding the hotel being clean, updated, and the staff members being very friendly. We do in fact have a large variety for breakfast, and I am sorry that you were unable to enjoy it while you stayed with us. We look forward to be able to accommodate your traveling needs in the future, and hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Fencing Tournament"

4
14/02/2018

We booked an overnight stay at the Best Western Executive Inn and Suites. The room is very clean, staff are very polite and courteous. The free breakfast is not spectacular but it is still very decent overall. The only concern though was parking which in fairness it is not their fault since they were hit with a snow a storm. Overall the overnight stay was very pleasant.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers regarding your stay at Best Western Executive Inn & Suites. I am very glad to hear that you felt the rooms are clean and the staff were very polite and courteous. I would like to thank you again for your feedback, and we hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Best Western Executive Inn & Suites

"Disappointed"

1
10/02/2018

My daughter made two attempts to go to Grand Rapids but due to the road conditions she decided it was not safe to attempt the drive. Upon returning home she called the hotel and spoke to Night manager to see if she could at least get a credit for another weekend. She was told NO because she missed the cut off time. Hard to call when you are trying to get back home safely. Highly disappointed. We will advise all friends and family not to stay at this hotel. Grand Rapids has plenty of more compassionate establishments. The hotel fee was nothing to Best Western but a lot of money to a young college student.

"Amazing experience "

5
28/01/2018

Nicole at Best Western always takes care of my family and I. She is friendly, organized, and personable. The breakfast is amazing, the rooms are clean, and smell nice. The location is perfect if you're going downtown.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers regarding your stay at Best Western Executive Inn & Suites. I am very glad to hear that you felt that our breakfast is amazing, the rooms are clean and smell nice. I am also very happy that Nicole always takes care of your family, that she is friendly, organized, and personable. I would like to thank you again for your feedback, and we hope to see you again soon. Sincerely, Charmine Junglas Front Desk Manager Best Western Executive Inn & Suites

"Right off highway, not around much"

4
22/01/2018

There isn't much to do in Grand rapids to begin with, but we were in town for a concert and this location was priced right just outside of downtown. Rooms were clean, staff friendly, free parking and a quick $5-7 ride in taxi or rideshare will get you into downtown ($10 to get back).

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers regarding your stay at Best Western Executive Inn & Suites. I am very happy to hear that you felt that our rooms were clean, our staff was friendly, and that we offer free parking. We hope that you enjoyed yourself while in Grand Rapids for the concert you attended. I would like to thank you again for your feedback, and we hope to see you again soon. Sincerely, Charmine Junglas Front Desk Manager Best Western Executive Inn & Suites

"Nice stay"

3
18/01/2018

The buildings immediately around the motel look run down, but the motel itself is new and excellent condition. It was a clean, nicely kept, quiet stay. Nicole at the front desk was amazing and all staff were exceptionally friendly and helpful. I thought it was a little over priced for the area/neighborhood. It was just a short drive to shopping and downtown.

Darrick S, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers. I am very happy to hear that you felt our hotel was clean, nicely kept, and that you enjoyed your nice and quite stay with us. I am very pleased to hear that Nicole was amazing, and that the rest of the staff members you encountered during your stay were exceptionally friendly and helpful. I would like to thank you again for your feedback, and we hope to see you again soon. Sincerely, Charmine Junglas Front Desk Manager Best Western Executive Inn & Suites

"Candid Guest Opinion"

5
08/01/2018

This Best Western was very clean, new-looking, friendly, and had all the extras we had hoped for, including frig & microwave in room, an on-site fitness center and pool, delicious breakfast, beautiful lobby, helpful staff, etc.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Brenda H We appreciate you taking the time to write a review regarding your recent stay with us, and certainly very excited that we exceeded your expectations. We hope you will come see us again in the near future. MAKE IT A GREAT DAY!

"Satellite TV's didn't work, Thermostat didn't work"

1
18/12/2017

Just not a good experience. The staff working there were fine, but the accommodations are way below expectations. The price of the hotel is reasonable for the area, but considering the poor repair of the accommodations, I would not stay again. Hot tub also was not operating.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear adearlovefamily, Thank you for giving us another review regarding your stay. I would like to apologize again for not exceeding your expectations. With that being said, as in my last response I informed you that unfortunately the satellite issues were being effected by the weather and beyond our control. The hot tub was working except for the jets we tried to fix Friday before check-in time, however the part had to be ordered and wouldn't be here until Monday; there was a notice at the front desk as well the Front Desk Associate's were informing our guest as check-in, allowing all our guest to make an informed decision as to whether they wanted to stay with us or have us find them other accommodations. I was delighted you choose to stay despite the issue with the hot tub. As for the thermostat, we did check and it was working perfectly. I wish you would have called down to the front desk, for they could have either told you the instructions are located on the cover of the thermostat or they could have come up and shown you how to operate it. As you already know, because of your dissatisfaction we gave you BEST WESTERN Bonus points and a 50% off certificate. Make It A Great Day!

"Great Stay"

5
12/12/2017

Was pleased with the service but the fitness room needs upgrades. Lights did not come on when i came in and i coud not find a switch. The equipment is old. Should purchase some dumbbells. maybe from 5 lb to 40 lb

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear michaelcE5827EK So glad you were please with the service you received during your recent stay with us. I do apologize that you were not happy with our fitness area. To conserve energy, the lights/TV in the fitness room requires your key card to be inserted into the slot, located just to the left as you enter the door (replacing a traditional light switch) once the key card is removed they then turn off. Because of your review I am thinking a sign with directions would be in order. I appreciate your feedback. Make It A Great Day!

"Great accommodations & service!!"

5
04/12/2017

Great accommodations & service!! Our room was very spacious and had everything we needed. Nicole was sweet and amazing. She went above and beyond our expectations. She is definitely an asset to this hotel.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Jonell M Thank you so much for taking the time to give us a review regarding your recent stay with us. I am delighted that you enjoyed your room and the service you received, especially from Nicole. I will be to share your review with her, I know Nicole will be delighted - it's always a nice boast, especially in the hospitality industry to hear you are doing things right. We hope we will see you again soon! Make It A Great Day! Joanne

"Clean and Friendly!"

5
04/12/2017

I would definitely recommend this hotel. Every staff member I encountered was friendly and courteous. The hotel was very clean, one of the cleanest hotel rooms I've stayed in! I will look for a Best Western in whatever city I travel to next.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 353terriy, Thank you taking the time to share your experience regarding your recent stay with us. I am delighted my staff provided you with friendly and courteous service. We strive to provide every guest with a clean comfortable stay and very pleased that we did just that for you! We hope the next time you are in the area you will be back to see us! Make It A Great Day! Joanne

"Larger Pool and Large Room"

5
30/11/2017

Our main interest in coming to Grand Rapids was to visit Frederik Meijer Gardens and Sculpture Park. It was about 10 miles, 15 minutes from this hotel. We also used it to see the Ford Presidential Library. Worked well for us, have enjoyed the recent Best Western upgrades and this hotel was no exception. $227 was a good price.

"Bad Mattress!!!"

2
29/11/2017

Excellent service, breakfast good, fitness center great!, swimming pool great!!, but the room very average the mattress was TERRIBLE, I FELT THE SPRINGS ON MY BACK, THEY NEED TO REPLACE IT IN ROOM 121, the volume of the tv is controlled up to 23, I have ear problems!!! I couldn't use the TV!!! the lights were blinking or flashing all the time. BAD OR TERRIBLE ROOM!!! do not stay in 121.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear H7209ZNfedericoc, First of I would like to apologize that we failed to provide you with an exceptional stay. Though you found we provided you with excellent service and amenities; we fell short with the comfort of you bed, TV volume and I sadly admit that I am unsure what light was blinking. I would like the opportunity to make this right for you and hope you will take the time to contact me directly at 616-246-6612. Again my sincere apology. Make It A Great Day! Joanne

"Best Western GR"

3
09/11/2017

The hotel was exactly as advertised. The amenities were exactly as advertised. We chose this hotel because of its location (proximity to downtown) and the amenities (the pools) because we were in town for a family even on Saturday and wanted to make a mini-vacation out of the trip.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear L5334QRmichaelh, Thank you for choosing us for your mini-vacation. We hope you enjoyed the amenities and visiting with family. Come back and see us again soon! Make It A Great Day! Joanne

"Great place to stay"

5
04/11/2017

As a road warrior, we pack and move in and out of hotels up and down the highway. The staff went above and beyond to welcome me, the hotel had been remodeled and was very warm and cozy, extremely clean and quiet. I would stay here everytime I am in this area!!!

"Excellent Stay"

5
03/11/2017

From reservation to check in to check out this was a super smooth process. The staff at the desk and the staff at breakfast were friendly and helpful. I would highly recommend this stay to anyone looking for a hotel in the area.

"Great Value. Great Room"

5
28/10/2017

The hotel was great. The value was superb. Breakfast and pool & hot tub were great. There is park right down the street which was nice. only bad thing is it's in a bit of an industrial area, and the lot across the street was just full of weeds.

"Terrible beds"

2
23/10/2017

Everything was great except for the slab of rock they give you to sleep on and the cold hot tub. Based on the quality of the staff and the cleanliness of the hotel I would have given this a much higher rating, but we were there to relax and sleep. :(

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Evelyn, I do apologize that you were not happy with your recent stay with us. Although individual mattress preferences are difficult to get perfect, I do appreciate you taking the time to share your feedback with us through multiple social media channels. I will be sure to share with my staff that you found the quality of our staff and cleanliness of our hotel to be "great". Make It A Great Day!

"Place to stay during Art Prize 2017"

4
20/10/2017

This Best Western room was super-spacious! It had a mini-fridge, microwave, huge TV, sitting area, and a king-sized bed in the room we stayed in. The front desk staff was exceptionally helpful, with one staffer even calling me when she was concerned that I might not have gotten the wrist bands for the Art Prize shuttle (I had gotten them the night before). The breakfast had make-yourself waffles, etc., and was generous and the facility even had an indoor pool. There weren't too many places to eat around there, and one really needed a car to get around. I am glad I called before we came to clarify this, because I would have spent more money on Uber or taxis than I spent by just renting an $11/day mid-sized sedan. With a car at our disposal, this location was just fine to see all we wanted to see in 2 1/2 days of visiting Art Prize venues. We did not even need the shuttle, because we found free parking at the Gerald Ford Museum and at the Meijer Gardens. Both of these venues were particularly worth visiting. The people we encountered at the hotel and in Grand Rapids in general were especially nice and tourist-friendly and I plan to visit again. I would definitely consider staying at this property again.

"Cleanest hotel"

5
19/10/2017

I came stayed at this hotell because it was close to downtown where my daughter had a nursing exam. Everything was clean and fresh. The carpets looked new and so did the sofa and bed accessories. I checked all corners in the bathroom. Everything was of top notch cleanliness! Even the staff at check in were fabulous and helpful. We will definitely stay there again when we are in the area.l

"1st time in Grand Rapids"

4
12/10/2017

My husband and I had a wonderful stay at this hotel. I was hesitant after reading some of the reviews of the location, but I'm glad we kept our reservation. The area immediately surrounding the hotel isn't much to see, but there are lots of restaurants and shopping just a short drive away. This hotel was well located for our trip to Grand Rapids that included day trips to Saugatuck and Holland. It is right off the highway which is very convenient for getting around. The breakfast was basic, but good. The room was clean and comfortable and the wi-fi was very fast! The Direct TV in the room was also a nice amenity. If we're ever in the area again, I wouldn't hesitate to stay here!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear jls522, We appreciate you taking the time to give us a review regarding your experience during your stay with us. With it being your first time in Grand Rapids and there being so many hotels to choose from, we feel absolutely privileged that you had chosen to stay with us! We are absolutely delighted you and your husband had a wonderful stay and found us to be conveniently located. We look forward to seeing you again the next time you are in Grand Rapids. Make It A Great Day! Joanne

"Grand Rapids vacation"

5
02/10/2017

This Best Western offers a wonderful place to stay. This is the 4th time we have stayed and it was great. The rooms are clean and the beds are very comfortable. There is easy access to 131 and getting downtown is simple. "We were visiting for Artprize and the concierge at time of check in was very helpful offering information on shuttle buses.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Karen L, We definitely thank you for your wonderful review and for being a loyal guest! ArtPrize was simply wonderful, so glad you were able to experienced it! Really happy that the Front Desk Associate was able to give you excellent concierge service. If you know their name I would really like to recognize that individual. We hope you will be back to see us again soon! Make It A Great Day! Joanne

"Perfectly Accommodating"

5
25/09/2017

I loved this hotel! A circumstance arose where I needed a certain room type and they went above and beyond to make sure I could have it, even though they absolutely did not have to do that. Since the hotel was fully booked, I know it wasn't a simple task. The rooms are nice - they seem freshly remodeled. The breakfast was fabulous, too! They had options galore - lots of types of breads, fruits, cereals, yogurt, eggs, build your own oatmeal, fresh waffles and juices, coffee, and nice tea. To top it off, there was a little sign that said to inquire about gluten free and dairy free options. I'm vegan, so I asked for soy milk and they actually had it! That has never happened to me at any hotel breakfast before, so I was super thrilled. I felt accommodated in every way.Next time I'm in the area, I will definitely be staying here!

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear superexcellent, Thank you! I can't tell you how thrilled I was to receive your review! I appreciate you sharing your experience on TripAdvisor. I will definitely share your comments with my staff, they will delighted they are doing it right!!! We look forward to seeing you again. Make It A Great Day! Joanne

"Granddaughter's 21st Birthday"

5
25/09/2017

Went to Grand Rapids for a celebration and stayed at this hotel close to the college but not downtown. Had a handicap room and was a minisuite. Was pleasantly surprised on the large room. The clerk (Cham) was very helpful and even called our room to see if everything was ok.

Joanne B, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear clovermiss, Thank you for taking the time to give us a review. Hope your Granddaughter had a wonderful 21st Birthday! We are so glad you enjoyed the spacious mini-suite and that Cham provided you with exceptional service. We hope you will stay with us again the next time you are in the area. Make It A Great Day! Joanne

"Superb"

5
24/09/2017

Very clean and friendly service. Would definitely stay here again!! Check in staff was kind enough to let us check in early with a BW membership which we signed up for and it's free. Breakfast was very good and kept up. I could have used a microwave in the breakfast room to warm my muffin, but that was just my preference. No complaints at all

"A Night in Grand Rapids"

5
21/09/2017

We chose to stay at Best Western because of our great past experience with this hotel. Everything was wonderful! The rooms are very clean and the breakfast was excellent! The staff was very friendly and helpful. The beds were excellent; my husband and I got a really good night's sleep. I would highly recommend this hotel for future accomodations.

"Excellent experience~"

5
14/09/2017

Professional, courteous staff and an excellent property. I travel every week, and stay in 2-4 hotels; this is hands down THE BEST experience I've had. JoAnne (general manager) is absolutely wonderful! She went out of her way to make sure that mine and my team's experience was top notch.

"Pleasant and great stay!"

5
13/09/2017

The Best Western in Wyoming, Michigan was a great place to stay while we were visiting a friend. It was convenient, clean and all of the staff were very pleasant. We would stay there again for sure! This place was recommended by our friend that we were visiting. We were very delighted with the accommodations. The location was perfect, about 10 minutes from the friend we were visiting. We enjoyed the staff and the welcoming feeling we had while we were there. I can't say enough about this Best Western. We would recommend it to others as they visit the area. There were very nice places to eat and explore. Everyone was very helpful and pleasant.

"Best place to stay in Grand Rapids"

5
13/09/2017

I always stay here when I am in the area working. I have never been disappointed ever. The motel is clean and I mean you can smell it is clean. Rooms are updated and even though they have been there awhile the place feels new. I will always use this motel in the future.

"Outstanding"

5
07/09/2017

Prior to booking this hotel, I read and reviewed the many reviews and commentaries. Both good and bad. I had my concerns. But upon arrival from a 3 and a half day travel from California, my first impression is "wow" this is a nice place. The outside of the hotel is inviting and nice looking. the surroundings did not look like it was in a depressed area as some reviewers led you to believe. The staff, and I compliment "Kevin" for his professional services in securing us a very nice suite and for his knowledge of the Best Western rewards program and points system. All staff members I encountered were super nice, friendly and helpful. I stayed here for 4 nights and did not encounter any difficulties with either the guests or the "loud noise from the bar behind the hotel" as indicated by some reviews for this hotel site. In fact it was quite, very quite for the four nights we stayed here. The suite we had was on the second floor near the laundry room. We used the laundry room. It was nice and clean. It cost a $1.50 per load for washing and for drying. The breakfast bar was awesome. It a little congested when there is a crowd. I mentioned this to the manager as well as the person overseeing the breakfast bar. Both agreed that it gets bottle neck around the waffle iron area but they are working on a solution which should be fixed once they get the counter top in for a table right outside the breakfast room. The breakfast bar offers two waffle irons: one for a large waffle, the other for 4 small individual waffles, eggs which is made differently each day, sausage, bacon, or sausage mixed in with the egg, cold cereals, oatmeal, coffee, juices, pastries, apples, oranges and bananas, and a decent size room to sit and eat. If there is one thing that this hotel could improve on is the size of the waste basket in our suite room. It's too small. We did not use the amenities this hotel had to offer because we were visiting families who lives in the Grand Rapids area. Costco was about 3 miles away and that is a plus for us Costco members and gas was pretty cheap. A Dutch Store was about 4 miles away and we bought some nice Dutch food and souvenirs. A Firestone Auto Care Center was about a half mile away which was a reassurance for me as they are my auto mechanic shop back home in California. A Cracker Barrel was about 9 miles away and we love Cracker Barrel restaurants. Shopping centers were also nearby, Hwy 131 is a stone's throw away which is a main highway to downtown Grand Rapids and to your shopping centers. There are a lot of businesses nearby unlike what I've read in the reviews on this site. The suites are spacious, nice and comfortable. I did not encounter any noises from guest walking to and fro outside the rooms. The beds are comfortable, clean, as is the bathrooms and the living room area. There are two closets, one in the living room area and one in the bedroom. Two TV as well. The small fridge did not have a small freezer compartment. I wish it had to freeze our ice packs. Overall we had a nice visit and stay at this hotel. We will come and stay here again on our next family visit. Thank you Staff and thank you for the military discount pricing, the suite, and your hospitality. It was a wonderful experience.

"Highly recommended - we were treated like family"

5
02/09/2017

We travel on business - a lot! We highly recommend this Best Western Executive Inn & Suites. The lobby was clean, the room was clean, and the breakfast area was extremely clean and well kept. The staff was amazing! Where we were working, we didn't have water - the staff gave us a bottle of water every morning. At breakfast, my husband wanted berries for his yogurt - they magically came up with blueberries and strawberries! Whatever we needed they made sure we had - extra pillows, an extra blanket, everything. We will go out of our way to stay here again. They even promised service as good as what we had - "hopefully even better!" We are going to hold you to that. :-) Best of all - it was quiet, even though there were a lot of people staying with children.

"The suite, that is not a suite, nor was it worth it!"

1
24/08/2017

These rooms are NOT suites, and it was in a horrible area, the rooms are dark, and certainly not up to executive standards! Outdated furnishings, bad carpet, holes in the walls, unprofessional front desk attendees, bad location, and I certainly would never recommend! Me and my coworkers never even laid down, we checked out and went to the Homewood Suites, that are actually suites! 10 THUMBS DOWN!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear rudolphakajeyp, On behalf of our entire team, I would like to apologize that you were not happy with the room type you booked thus causing you to cancelled your reservation. You stated you checked out, but one has to check-in before they can check out. You booked a Standard King and expected a Suite. You were upset when you arrived to the hotel because you stated you have personal issues with odd numbered rooms and the room type you booked were only odd numbered rooms. You had already decided before even seeing the room you did not want to stay and there was nothing I could do that would change your mind and just wanted to cancel. I would like to note that what you describe as "holes in the wall" were actually a few small, patched holes from the previous pictures and I did explained to you that we are currently remodeling and patching requires for it to dry & then be sanded before it can be painted. I respected your decision to cancel because you felt that uncomfortable. And informed you I wasn't able to refund you because you had booked through a Third Party and had already prepaid them, so you would need to contact them. You stated that you didn't care about that and left. The coworker you referred to I never spoke to or seen. Once again, I do apologize that you were not happy with the room type you booked and decided to cancel your reservation. I am glad Homewood Suites was able to accommodate all your... preferences. Best Regards, Joanne

"my stay from hell"

2
23/08/2017

My 3 children and I stayed here Aug 3 thur Aug 8.We had traveled from Cali for my sons basketball tournament.One day after returning from a all day event I noticed someone had stolen just about all my bottle of prescription pain pills.no one had access to the room but housekeeping .I knew they had been in there because the beds were made up with the same covers on.They weren't changed even though my children had gotten grape jelly on them the morning early.When I spoke to the general manager Joanne Batson she asked as if I was lying. she stated her staff had never stolen anything but she would ask. Really who would admit to it. Her trainee Charmine Junguls had the same attitude rude .never did I get apology..I called corporate still no response .oh but the Inn did refund of $11.05..Lol..a slap in the face.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear mzzkiel1, The "prescription pain pills" you are referring to were in fact "MOTRIN". When you accused a housekeeper of steeling and wanted confirmation from me that she did. I simply told you I would not accuse one of my staff members of steeling without proof so I would need to look into it; not liking my answer you accused me of calling you a lair. I wanted to get all the facts and discuss possibilities, however you didn't seem to want to consider any other possibility. You also accused me of being prejudice for not addressing you when you were dressed casual, however greeted you when you were dressed up. No one was rude to you. Charmine and I both repeatedly asked you what resolution you were looking for, but only answered the question with a question; "how would you like it handled" or "what if we were in my shoes". So we looked up how much it would cost to replace 40 "Motrin", gave you the information and then credited your account the cost to replace the Motrin. You did contact corporate, you indicated to them you felt you deserved a free night, however under the circumstances no further compensation was warranted and the file was closed. You were notified of this decision. Regards, Joanne

"Great location; Great Amenities"

5
20/08/2017

Nice pool & hot tub. Breakfast was diverse enough to satisfy our entire group. Spacious Queen suite accommodated nicely with fridge, micro & 2 tv's. The beds are quite firm and that made it pretty uncomfortable for me, but not a deal breaker.

"Good and quite stay"

5
16/08/2017

Very good place to stay. quite and peaceful with very good service.this would be my place to stay when I go Grand rapid. The hotel facilities where excellent and breakfast included all varieties.Very good staff and very clean rooms

"Not Very Impressed!"

2
14/08/2017

The room had plumbing issues with a partially clogged drain in the shower, and a very stubborn shower control. Called the desk because there wasn't any facial tissue in the room. An unapologetic desk clerk said that there wasn't any additional tissue in the entire hotel...after we checked a second time.

BestWesternHotels, Corporate at Best Western Executive Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"very accommodating and helpful!"

5
09/08/2017

The reason for our stay was for State Games of America. The staff was most generous in letting us pretty much over take the eating area with our large group. The hotel and hot tub was very clean and the kids enjoyed it very much. The staff was very helpful and friendly. The location of the various events and activities we attended was easy to navigate and fairly close by. There was plenty of good food/restaurant choices near by which was helpful as well. Rooms were clean and well stocked with plenty of towels when needed. I would highly recommend this hotel. The Sheboygan Lakers Figure Skating Club thanks you!

"Hotel."

4
07/08/2017

Okay hotel. Jacuzzi in room didn't work the best. Swimming pool was too cold for indoor. Felt like 65-70 degrees. Should been around 80-85. I guess they like are used to colder temperature pools. Overall not a bad hotel. Would stay there again when in the area.

"Nice to stay here"

4
06/08/2017

Nice place, clean, comfy beds. Lobby was nice and staff friendly and helpful. Parking was decent. We were lucky to find a room as it was high vacation season near the lake so this was a necessity for us and we were very pleased.

"Great Stay"

5
31/07/2017

We just spent 3 nights at the Best Western Executive Inn and Suites, Wyoming with our family. This hotel is close to all the attractions in the area - Holland, Sagatuck, South Haven, Oval Beach, Grandville. We spent three days at the attractions in the area and were able to return each evening to this hotel which was only a short drive away from all the busy areas. This hotel offers anything you would want to make your stay enjoyable. Great breakfast, clean rooms, indoor pool, internet access. I would highly recommend this hotel.

"Great Economy Stay!"

5
31/07/2017

We had a great stay here - the room was clean and nice, the staff were friendly and helpful, the location is stellar, and the price is a great value! You can't beat it's location for getting all around Grand Rapids without downtown prices and you get a good, solid and restful room and hotel to slow down in after a day of adventures.

"Clean, Comfortable, and Friendly"

5
30/07/2017

We really enjoyed our stay here. Not to far from downtown Grand Rapids, but outside of the city and close off the highway, making it easy to get places. Staff was very friendly. Our room was spacious and most importantly, CLEAN. Bed was moderately comfortable and pillows were nicely squishy. We also really appreciated the tall shower head! Would definitely stay here again!

"Disappointment"

2
27/07/2017

I booked this through booking.com location was mikes from where we wanted to be and it was in a depressed location. Staff were great.Rooms were clean .Beds sucked internet was so slow it was useless. Hotel was overpriced.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear floran630, Thank you so much for taking the time to write us a review. We appreciate getting our guests feedback for it helps us to understand what we are doing right and what we need to improve upon. I do apologize that you were disappointed with your stay. We strive to not only meet our guests expectations but to exceed them. Obviously we let you down during your stay. We hope you will consider giving us another chance. Make It A Great Day Joanne

"family wedding"

4
26/07/2017

We stayed at a hotel instead of with relatives and it was a good experience. We did a lot of driving since the wedding was in a different area but that was not a problem. This hotel was our home away from home.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear agentma, Thank you, for such a kind review. It warms my heart knowing you felt like the BEST WESTERN Executive Inn & Suites was your your home away from home. We hope you will be back to see us soon! Makre It A Great Day! Joanne

"Wyoming / Grand Rapids, MI"

3
26/07/2017

Hotel's rooms, breakfast, and exterior are above average. The hotel desk staff are in need of extensive training so that they can accommodate the customer. The hotel desk staff are not customer friendly at all. Since the hotel is newer, both the interior and exterior are nice but basic. The location of the hotel is

"Family Reunion"

5
25/07/2017

We stayed at the Best Western in Wyoming while visiting for a family reunion. Rooms clean as was the rest of the hotel. The only issue we had was with Expedia. They had not pushed the reservation through to the hotel. Fortunately the staff at the hotel was able to give us the last room and contacted Expedia so we didn't have to pay twice. Always make sure you have you confirmation with you.

"Clean and comfortable"

5
24/07/2017

The staff was extrememly polite and accommodating. We enjoyed our stay very much! We took advantage of the pool, in-room wifi and the hot breakfast. All of these amenities were excellent. The location was convenient and the hotel was very quid, which is rare to find in a bigger city.

"Grand Rapids Hotels"

4
10/07/2017

Pleasant staff and an overall quality hotel. They make you feel right at home here. It was worth the money. The breakfast was good as well. The location was not the best but though but that nothing to do with the hotel. All in all the rooms were clean, internet was fast and was close to downtown (About 10 minute car ride)

"Nice!"

4
18/06/2017

The hotel was very clean and presentable. Swimming pool was clean and area need. The bed was very comfortable and clean. I would recommend this hotel to others and would even stay at this hotel again in the future.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear w6295sxkellyt, Thank you for taking the time to give us a review of your recent stay with us. We appreciate your feedback and recommendation. We look forward to see you again in the near future. Make It A Great Day! Joanne

"Hotel Exceeded our Ex[ectations"

4
16/06/2017

Clean hotel, friendly staff, comfortable room. Nautilus in Fitness Center a bit outdated but rest of experience was GREAT! This is all I have to say. Trip Advisor is making me submit 200 characters. Thanks. That's all.

"Perfect room for our evening"

5
04/06/2017

We had no control over the hotel pick as we were in town for High School State Meet. We were not disappointed. I arrived and asked if I could have a room in a certain location. No problem. We were allowed to have our team dinner in the breakfast area. What a perfect plan. I found the entire experience a pleasant surprise. The staff was very helpful. We would absolutely stay here again. Our room was quiet and clean. Beds comfortable.

"Pleasant"

5
16/05/2017

My friend and I were in town for a concert. We would definitely stay here again. It could use a little updating, but was very nice for the price and location. Very easy to find! The office manager (Kevin) was great, very helpful, courteous, and great sense of humor!

"helpful staff"

4
15/05/2017

Our itinerary dates were not correct in the hotel system, even though our printed out receipt showed that we did make reservations for that date. The hotel staff was very helpful, and did find a room for us. We do appreciate the service we got. Thank you.

"Choose your room carefully"

3
11/05/2017

The room and hotel are a good value for the price. The room was clean and service was good. The only warning I would share is that the hotel is next to a popular bar and half of the rooms overlook the parking lot. On weekends, you will hear the noise of the patrons as they leave the property. I would advise to stay on the opposite side of the hotel facing the road.

"Nice, clean hotel"

4
30/04/2017

Stayed here while in town for the birth of our new nephew. The hotel lobby is clean & the staff was very nice upon arrival. The rooms are very clean and offer a fridge & microwave. The beds were very comfortable with plenty of pillows. The only reason this isn't an excellent rating is because the indoor pool was a bit chilly and the hot tub was just about as cold. Also, there was so much chlorine being used it started burning your eyes after about 20 minutes of sitting in the pool room. The only thing I would say to work on would be the temperature of the pool & hot tub and maybe checking the levels of chlorine in the water as well! Other than that, I would recommend this hotel for people in the area!

"Great stay for a family get away"

5
23/04/2017

Our room and the staff made our visit very enjoyable. We stayed in a suite with our toddler which worked out well. We could put him to bed and stay awake in the living area. It was very convenient to have a frig and microwave in our room as well. The entire staff (front desk, room service, breakfast set up) was extremely friendly and helpful. I would highly recommend staying here for any traveler.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Chris23143 Thank you for sharing your experience as our guest at the BEST WESTERN Executive Inn & Suites. We are so happy to hear the suite worked out great for your family. Our guests our number one priority. We certainly appreciate your recommendation. We hope you will be back again to see us soon! Make It A Great Day! Joanne

"Good family vacation"

4
15/04/2017

Overall, the hotel was nice. A bit dated but the room was good size and clean. Breakfast was good but the typical continental breakfast. Biscuits and gravy was really good. Pool was great. A bit chilly but once your in, you warm up pretty quick. I went with my family of 5 and we all enjoyed it for the price.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear brianlI4154FY, Thank you for your review regarding your stay with us. We appreciate hearing what our guest have to say. We have been updating the hotel and hope to be completed by the end of the summer. We hope you will be back to see us again so we can show you the updates and get your opinion. Make It A Great Day! Joanne

"Great Hotel, Good People"

5
10/04/2017

Using this hote for overnight business trips. Perfectly located to downtown Grand Rapids. Just off freeways. Staff and hotel very nice- I haven't taken advantage of the complimentary breakfast yet but I will soon. The pool and fitness center are nice amenities as well. Look forward to my next trip to western Michigan.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 486daniellenl, Thank you so much for the great review. We really appreciate you sharing your comments with us. We have made some nice changes to our breakfast menu with several Build Your Own options as well as rotating our hot items to give multi-stay guest different options rather then the same thing each day. We hope you will be back to see us soon! Make It A Great Day! Joanne

"Typical Stay Place. Not Stellar, but no issues."

3
26/03/2017

Stayed two nights. Dripping shower. Pealing carpet off the wall. Room was okay. No room service was requested and I had no housekeeping services. Easy access form 131 and parking was convenient. Breakfast was average with tow kinds of eggs the second day, Light on the protein. Pretty much what most places do now.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear ElderberryKombucha We appreciate your feedback regarding your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. Thank you again. Make It A Great Day, Joanne

"Great Gals Get Away in GR"

5
26/03/2017

Fun stay at Best Western with Girlfriends. Comfy pillows and bed. Great night sleep isn't want to wake up but didn't want to miss breakfast. Concert, Founders The BOB....everything Fun and Great. Fueled up before our departure Sunday morning.Thanks

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Tery W, We are delighted that you spent your Gals Get Away with us! So glad you had a great time! We hope you and your friends will be back to see us again soon. Make It A Great Day! Joanne

"Customer Service at It's Worst!"

1
24/03/2017

Horrible!!!!! First let me state that I am a coach for two hockey teams that stayed at the hotel. This is approx... 30 families that stayed at the hotel. From the beginning when I tried to reserve a room it was problematic. I received no confirmation (was told I would get an email) and before I even checked in on Friday, I had parents talking about how unprofessional the workers were. We requested the use of a conference room (something many hotels have accommodated in the past) and were told that they were under construction, but we could use the breakfast area. On Friday, one of the teams arrived earlier than the other due to the game schedule. A parent approached me and told me that the hotel workers were complaining about the fact they had hockey teams in the hotel. Friday night we received NO indication that there were complaints. On Saturday the staff told us that there were several complaints and that they were trying to keep from going to upper management with the situation. The nature of the complaints: kids making a mess with hot cocoa packets and being in the halls. The workers threatened to cancel our use of the breakfast area for our team dinner. An even that we already paid for food and arranged. They also threatened to kick us out. Once again in the past five years and several tournaments per year, we have never had this issue. During the day while waiting for the elevator, staff members could be clearly heard discussing how horrible we were as guests. This conversation lasted several minutes and was recorded by a parent in the hallway. Yes, it was loud enough to be recorded clearly in the hallway. When confronted, the staff went off on us, stating how we were listening to a “private” conversation. The conversation was audible in a public area of a hotel. It is utterly unacceptable that our families were subject to this and heard these things. The lack of customer service and professionalism is not acceptable by any means. After confronted, our access to the breakfast area was cancelled in a clear move of retaliation. Overall, the demeanor and attitudes of the staff were a poor reflection on Best Western. We will be informing the local rink that this hotel is a Do Not Recommend hotel and I will be personally distributing the audio recording on several social media platforms in the hopes that this recording goes viral and customers are made well aware that this Best Western lack the common decency and customer service that one could expect in a hotel of this variety. The funny part of this all is... the bar behind the hotel was louder than any kids could have been. The constant booming of music and rowdy patrons (Fights, cars, etc) woke me up and kept me up every night...

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
I would like to address this to the Trip Advisor community rather then directly to the guest; simply because I have been talking with these people since Sunday, March 19th almost every day via phone &/or email only encountering more threats from them each time. 1. FACT: 1 group had 8 rooms & the other 12 rooms - leaving 49 rooms not associated with either group (we were sold out that weekend) 2. FACT: The hotel received phone calls from 1 of the teams stating though they travel with the other team they did not want to be anywhere near the other team because they were so out of control & every hotel they go to they have problems, almost to the point of getting kick out of the hotels. (Their words not mine) 3. FACT: The group was informed they could use the breakfast room for pizza on Saturday for the kids free of charge. 4. FACT: The parents monopolized the breakfast room on Friday night drinking and playing music until after 2 am while their children remained unsupervised running throughout the hotel. When they finally dispersed one of the fathers had his music blaring through the halls all the way up to the 3rd floor to his room. (Which we received several complaints about) 5. FACT: My staff was so busy trying to control the unsupervised children our other 49 guest had to take a back seat. To those 49 guest I truly apologize. 6. FACT: One team was upset because the boys of the other team took posters off the doors. 7. FACT: The team who the posters were snatched "demanded" that my staff allow them to see our security tapes. My staff informed them they did not have access to the camera system. 8. FACT: The tapes were reviewed but we were unable to tell which room which the responsible children belonged to because there were so many kids running around. 9. FACT: Our system only holds the recording for 72 hours & is no longer available. 10. FACT: They are upset with the hotel because one of boys accused of being involved in their dispute the coaches & "team mom" are trying to clear... hum-m-m 11. FACT: I received an email from the "team manager" calling the children "little pricks", in my opinion a very inappropriate statement. 12. FACT: The team(s) were allowed to use the breakfast room for their pizza until 9 PM, which is more than adequate time for the kids to eat. 13. FACT: During shift change my staff was talking among themselves about what was going on in the hotel in an area away from the front desk, it is unfortunately it was overheard by parents listen at the door. 14. FACT: When my staff was confronted with the threat they is a "recording" they did say it was a private conversation & apologized they overheard them. Thank you to the Trip Adivsor Community for listening to the hotel side. Always Try & Make It A Great Day! Joanne

"Sarah caldwell"

2
05/03/2017

My room had dirty pop and behind tv, blood or red goo on bedroom door, there were not any more towels at the pool and we had to freeze all the way back to our room on the 3rd floor, other guest had to leave the pool soaking wet as well so the floor and elevator was soaking wet and slippery. When front desk was notified about the dirty room. No compensation was offered and I was still charged full price for a dirty room.

BestWesternHotels, Best Western Hotels & Resorts at Best Western Executive Inn & Suites, responded to this review
Dear Sarah, I am sorry to hear that your room was not properly cleaned. The satisfaction of our guests and the cleanliness of our properties is very important to the brand and I will be sure to pass along your feedback to the staff at the property to investigate this further and to make necessary changes. Thank you for your feedback. Sincerely, Best Western Hotels & Resorts

"Excelent hotel quality.!"

5
18/11/2016

Always a pleasure to come in and spend the night with family by myselfe for a relax time or just for fun.! This is a very nice hotel with all you need clean, peaceful and never have to worry about anything.

"Pleasantly Surprised!"

5
11/11/2016

Not a huge fan of Best Western properties but this one is great! Staff was helpful, accommodating and pleasant. Rooms were clean. Close to downtown at a much better rate. Breakfast was more than adequate and the area was clean. I really have no complaints based on the price paid. I don't think you will be disappointed if you stay there!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear re01222, Thank you for sharing your experience regarding your recent stay with us. We appreciate your very kind words and recommendations. The next time you find yourself in the area, we do hope you will be back to see us again. Make It A Great Day! Joanne

"the staff is the best"

5
09/11/2016

We just spent the weekend at this very nice hotel. When we got there they did not have the room I had asked for so they upgraded me to a suite. That was very nice. The rooms are clean. The breakfast is just fine but the staff is the best. They go out of their way to make your stay very pleasant. I will stay there again.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Veronica C, Thank you for writing a review about your experience with your recent stay with us. I am delighted you were satisfied with your overall experience. I think we have a great staff too, I am very privileged to have such a great team! We look forward to seeing you again the next time you are in town. Make It A Great Day! Joanne

"First timer"

4
06/11/2016

Property is clean and well maintained- Amenities are great and rooms are clean. Surprisingly better than I would expect at a Best Western. Staff great. Breakfast could be better and real coffee rather than a machine.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, Thank you taking the time to write a review about your resent stay with us. We appreciate your kind words. I will look into our options regarding the coffee. Hope to see your again the next time you are in town. Make It A Great Day! Joanne

"Pleasant stay"

5
03/11/2016

As a Best Western rewards member, I always feel welcome and my business appreciated. I work early hours sometimes so getting a late check-out to catch some extra sleep is priceless! Kevin, the hotel manager, was very accommodating and treated me very well. The women who work the breakfast area are also great and the housekeeping staff are also nice. I heartily recommend this Best Western.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Susan, Thank you for your review regarding your recent stay with us. I am delighted that my staff is exceeding your expectations. We are very fortunate to have a great team. Kevin does a very nice job and we are lucky to have him. We appreciate your recommendation and look forward to your next visit. Make It A Great Day! Joanne

"Not too far from downtown Grand Rapids"

5
16/10/2016

We had five in our room and we fit nicely. Staff were friendly, we asked for extra towels they were delivered right away. Not sure what people are expecting when a hotel includes breakfast, there was no omelette bar or mimosas, but we were satisfied. The hotel is clean, comfortable and not too far of a drive from the downtown area where we wanted to be. Reading reviews I was a little concerned about the area, the state of the hotel doesn't make you feel that way. The surroundings I would describe as run down with plenty of unattractive concrete but not scary

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear lovessunontario, Thank you taking the time out of your schedule to write us a review. I must be honest, I especially enjoyed your comments regarding our hotel in relationship to the "area". Again, thank you! We hope you will be back to see us again the next time you are in the area. Make It A Great Day! Joanne

"Excellent Service and a nice place to stay"

5
12/10/2016

We called to ask for a room and the lady was so cheerful and helpful we felt confident to make our reservation there. The room was very nice and the breakfast was good - but not great. We can confidently recommend this hotel. Actually, stayed on our way east and on our return trip.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Howdy7115, I am delighted that the associate who answered the phone was enable to instill in you the confidence to book with us. We are delighted that you enjoyed your stay so much that you stayed again on your return trip. We do hope we will see you again the next time you are in the area. Make It A Great Day! Joanne

"Great Stay!"

5
07/10/2016

I stayed here several nights for a family wedding in town. The location of the hotel is a bit sketchy, but the hotel itself is hotel is clean, comfortable, and modern. The staff member that checked us in was extremely friendly and polite. She even called up to our room within fifteen minutes to make sure everything was to our satisfaction. A different staff member allowed our family to use the breakfast room as a place to socialize in the evening. Each and every hot breakfast was excellent. The pool area was clean and stocked with plenty of clean towels. My only complaint is that there was not enough soap and shampoo provided for the number of guests staying in the room, even though at the time of booking I had requested extra soap and shampoo; I had to make a late-night trip down to the lobby to request more.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear sportsandmusic17, Thank you for taking the time to give us a review. I am delighted that you enjoyed your stay with us. I do apologize that there was not enough soap and shampoo to accommodate the number of people in your room. We strive to make sure all request are honored if possible, and terribly sorry we fell short with your request. We hope you will stay with us again the next time you are in the area. Make It A Great Day! Joanne

"great place for family time"

5
07/10/2016

Great place to stay for a wedding weekend, close to shopping, restaurants very close, had great family time, pool was nice, breakfast was good, everywhere we had to go was very close to the hotel, the staff was excellent!

"Wedding stay"

4
05/10/2016

If you are staying on a week night you will not have trouble sleeping but on the weekend the bar on the backside of the building is out of control when they close at 2. They had a raucous party in their parking lot from 1:30 am until 3 am. Not good the night before my son's wedding. The people on the back side of the building were the only ones that heard the noise the front side never heard them.

"Good Hotel; Limited Services in Area"

4
02/10/2016

Stayed at this hotel for one night; booked by company travel team. The hotel is newer, very nice with great staff. I have stayed at Best Westerns many times before and this was at or above expectations. The only issue was finding a restaurant for dinner. The area is rather old. The hotel may be a signal of renaissance but the rest of the area has to catch up. Ask the front desk for specific dinner suggestions. If you are a first time visitor to the area, don't go driving and expect to find much more than fast food in the immediate area.

"hotel great - outside noise terrible or would rate higher"

3
25/09/2016

The hotel was very good - No complaints on room, service, cleanliness, etc. I would rate it very good or excellent if not for the noise issue. The problem is that the room I was in overlooked the parking lot of a night time party place. The noise was incredibly loud well into the wee hours of the morning. I did not rest well and it made the morning difficult. I don't know if its a nightly issue or weekends or this was a one time event. I was there on a Friday night, so I'd definitely ask that question before booking.

"Good night stay"

4
20/09/2016

The hotel was neat, clean and conveniently located for our needs. We were in town for a Grand Valley football game, so needed a convenient location for the night. The hotel staff was professional and accommodating. The overall lobby was warm and inviting. Good breakfast the next morning.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Ela W, We appreciate you taking the time to give us a review on TripAdvisor. We are so glad you found our hotel to be neat, clean, convenient as well as warm and inviting. The staff strive to insure every guest enjoys their stay. We hope the next time you are in the area you will be back to see us again. Make It A Great Day! Joanne

"Weird Smell"

2
17/09/2016

I'll start at the beginning; when we first checked in about 6:30-7pm, it wasn't too much of a friendly greeting or any smiles whatsoever. I know that may sound silly but the first presentation of customer service can impact a stay. I asked about 2 weeks prior to the reservation if I could have an upgrade due to my BWR status and I was told it was taken care of. When I asked about it upon check-in she told me that if they were available, the other manager would have done it already. She didn't bother to check anything she just quickly told me they were all full. I would probably rate the encounter with the front desk a 2/10. At least they were there. Next, the room; When we checked into our room it had a funky odor. It smelled like a musky, old moldy smell? Almost like really old stinky shoes. I had to bring my own air freshener and that only helped slightly. We had to keep spraying a puff or two every now and then to make it smell normal. Overall the room was clean and the sheets were clean, there was some dust on the table and the drawers. I didn't check the vents. The pool and whirlpool were nice/okay, I think both may need to be cleaned soon. It also had that weird smell. Breakfast was great and well kept up on. The TV in the breakfast area was very nice. Overall it could have been much better and for the typical price at which they sell their rooms I would keep looking. Not worth it for $140- a night.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear kelseyj9615, Despite you are an employee of another local BEST WESTERN and did not meet the regulations for booking an employee rate, the Front Desk Associate who checked you in honored your reservation anyway as a courtesy to you. She was concerned, and expressed to me that you became very upset at check in that you were not given a free upgrade. Unfortunately the system shows you as "base" status for BEST WESTERN Rewards and do not qualify for an upgrade, also as she explained to you that upgrades for Platinum and Diamond members are not done prior to arrival and are based only on availability at time of check in. Unfortunately because you did not report any issue with room odor during your stay we were not able to validate your claim. We do hope our guests will give us the opportunity to fix any issues experienced during their stay to ensure they have an pleasant stay with us. Make A Great Day!

"Clean, and a very helpful staff!"

5
22/08/2016

We were there during a tornado warning. We all took cover in the hallway. The internet went down and I had great help from Santo's and Jenny. They placed my food order from a great pizzeria (Burton heights pizzeria)...and took care of my elder father and me for other requests. I would love to have these two employees working for me!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Jeannem80, Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. Even though that was a very scary time for you I am glad you and your father felt well cared for by Santos and Jenny. I will be sure to share your review with them. We hope you will be back to see us again, Make It A Great Day! Joanne

"a few check in issues, but all well in the end"

3
14/08/2016

We were using "reward" points for a free night at this location. The clerk asked for our credit card to bill room ... I told here it was already paid with points ... she didn't know what to do. I gave her phone # to call and verify. Did not swipe my card, so all good.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, Please accept my sincere apology that your check in was not go as smooth as it should have. I am glad there was a happy ending. If I can be of any assistance please contact me at 616-246-6612. Make It A Great! Joanne

"Great Place to Stay"

5
02/08/2016

We planned our annual trip to Sagatuck and Holland, Michigan with our daughter, son-in-law and children. They had found this hotel which happened to be the Best Western Executive Inn and Suites in Wyoming, Michigan. We are Gold Plan Members of Best Western and were able to take advantage of their current promotion of $50.00 discount because we had stayed at Best Western Hotels in Pennsylvania on a previous trip. This hotel conveniently located off major highways, close to great shopping and restaurants. Since we were going to Sagatuck to Oval Beach this was close enough and yet not in the high price hotels in Sagatuck. We would highly recommend this hotel to anyone for its cleanliness and great staff. You won't be disappointed.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Canadians2155021 Thank you for taking the time to give us a review. We are so glad you and your family stayed with us during your trip to Sagatuck and Holland. It always makes the vacation sweeter when you can take advantage of a promotion which involves a discount. Thank you for recommending our hotel. We hope you will stay with us again the next time you are in the area. Make It A Great Day!

"Excellent Hotel/ minus the noise by other guests."

4
01/08/2016

Excellent hotel, accessible to all my attractions I wanted to visit. My only problems were the very low volume on the tv's. One had to keep conversations to a bare minimum if you wanted to hear the television. Breakfast was excellent. My other chief complaint was the yelling and excessive nose coming from another room at 6 in the morning. The room must have had like 7 kids practicing some sort of sport, terrible yelling and shouting. Especially given the early time this was.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Beatlegirltoo, Thank you for taking the time to give us a review. We appreciate hearing from our guest's. We are delighted that you found us to be an excellent hotel. I do apologize that you were disturbed by other guest in the hotel. We hope to see you again the next time you are in town. Make It A Great Day! Joanne

"A great place"

5
29/07/2016

We booked a suite with a king bed and jacuzzi. The room was well maintained and clean. The check in went smooth. With most best westerns we have visited they had warm cookies and milk as a snack. This was not the case here. The morning staff person was all business and not friendly. The hotel was reasonably priced and would stay there again.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 446raymondr, Thank you for your review on TripAdvisor regarding your recent stay with us. I do apologize that you found the morning shift person to be all business and not very friendly. We do hope to see you again the next time you are in town. Make It A Great Day! Joanne

"Excellent stay"

5
28/07/2016

Clean stay in a safe neighborhood. Bed was comfortable. Breakfast was great. I do wish hotels would consider adding sugar-free items on their menu for diabetics. At least Cheerios would be a welcome addition.

"Great value!"

4
22/07/2016

I was a bit skeptical about this hotel because of some of the reviews complaining about the bar behind the hotel, but I can assure you that it's not really a big deal at all and I would gladly stay at this hotel again. The breakfast was alright, but I wish they would've served the biscuits and gravy a bit more often, and it would be nice if they had some outdoor seating for those who like to sit outside and night and relax. All in all, one of the best hotels in Wyoming, and if you're staying here be sure to drive down 28th to Marge's and grab some fresh donuts the next morning.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Zack S, I am so glad you gave us a try despite your skepticism regarding the review about the bar located behind us, and appreciate you sharing your experience. I will definitely take your suggestions into consideration. We look forward to seeing you again the next time you are in the area. Make It A Great Day! Joanne

"great value for the money"

5
15/07/2016

staff very qualified and helpful, making our stay extremely enjoyable. originally booked 2 nights, but stayed an extra night. kevin the front desk manager is a people person, if you are lucky enough to meet him say hello for me, roy

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Roy, Thank you for your review. I am so glad Kevin provided you with exceptional service. We are privileged to have him on our team. I have shared your comments with Kevin & he say hello! We look forward to seeing you the next time you are in Grand Rapids. Make It A Great Day! Joanne

"OK Hotel, Not Good Location"

3
05/07/2016

This is a good hotel (no, not great) in a not good location. I'm not saying it's a scary location or anything like that. But you're going to have to drive to get anywhere you want to go, including to Starbucks, a decent place for breakfast or grocery store or certainly any touristy thing. On the plus side, there are a bunch of ethnic restaurants in the area. That's not a veiled dig, either. I truly consider that a plus. The hotel itself was fine, middle of the road. I didn't really experience anything exactly wrong with it, but nothing stood out as better than just fine either. One thing that was aggravating was that there was only a staff person actually at the front desk one time in our whole visit. The rest of the times I went to the desk, I had to wait for someone to return. Our housekeeping service was actually great everyday. It was so thorough, that it was like walking into a new room each night. That's uncommon in stayover service, anymore. The housekeeping was the best staff service of the whole hotel. There is a nice looking indoor pool and hot tub. We did not try it out. The physical hotel was better than the service. The beds were ok, firm enough, but not great, kind of lumpy - as were the pillows. My partner liked the bed more than I did. It was nice to have a small couch and soft chair in the room. It's good to have seating aside from the bed. There are also small refrigerators with a good sized freezer and a microwave in the rooms. The TVs were smaller that you expect in rooms now. I'm thinking it might have been about 27". Everything in the room was clean and seemed kind of new. BTW, the coffee pot in our room was one of those single brew machines that takes a pillow of coffee in a small little tray and brews right into a cup. It does not take K-cups or a basket filter, so you can't bring your own coffee. My partner said that the coffee provided in the room was pretty good coffee for hotel room coffee. I'm picky and like to know about the coffee situation in advance, so there ya' go. One thing that really bothered me about this hotel is the smell. There was an overpowering scent of men's cologne in the lobby and hallways each night. So strong you could taste it. Even on the fourth floor. Either a guest or a staff member who gets around to all areas was wearing WAY TOO MUCH scent and the place just reeked. If we hadn't had reservations and had just stopped in off of the road, it was bad enough that I would have kept looking. There's no reason for that. Breakfast was ok to good for an inclusive breakfast. There was not as much selection as a Holiday Inn Express, but it worked. There was coffee, juice, milk, hot and cold cereal, muffins, yogurt, some fruit in a bowl of juice, scrambled eggs with ham and waffles. The reason I wouldn't suggest this hotel to friends lies in it's surrounding area. Our friends were put off by what they described as the grittiness of the area. I simply thought it was completely inconvenient. The area is a mix of kind of run down and industrial. It didn't feel unsafe, just low rent. You're going to drive to do ANYTHING you need or want to do, including finding breakfast if you oversleep. AND... the hotel backs up to another hotel and a restaurant/bar combo attached to the other hotel. They played music that seemed to get louder and louder all night. I believe they finally closed at 1am or 2am on Friday night. Saturday night was not as bad of a problem because the police came at around midnight and everyone left in a hurry, so yay? The rooms on the BACK side of the Best Western face this bar. I had read about that in advance and tried to call ahead to get our room placed on the front side of the hotel and to get us placed near our friends, since I knew we would arrive late. The hotel will not preassign rooms. So we got a front row seat for the loud music / police show. If you truly sleep like a rock, you might be ok. If you picked this hotel up and put it in a nicer or at least more convenient neighborhood, I'd be ok with it. But as it is, I will look for something in a better location next time.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Lisa W. Thank you for letting us know about your resent stay with us. We appreciate hearing what our guests have to say, for it gives us insight as to what we are doing right and what we need to improve upon. I apologize that you did not find our location to be convenient. We are located just 4 minutes from downtown and the many attractions it offers as well as only approximately one mile from the nearest grocery store, which makes me wonder if you needed those things to be within walking distance. I also apologize that you had to wait for a Guest Service Associate to respond when going to the front desk. Guest service is very important to us and I will be sure address this with my staff. I am glad you were pleased with the housekeeping staff and the set up of the room. All our rooms have a 32" flat screen TV. We do not have a lot of control over how much cologne our guest's put on. And, unfortunately we do not have control over the activities of another establishment. My staff called the police multiple times, at that point it is in their hands and the owner of that establishment. The room type you booked is only located in the back of the building, so even if we did preassign rooms you still would have been facing the hotel next door. Thank you again for your review. We hope you will consider staying so we might have another opportunity to provide you with exceptional customer service. Make It A Great Day! Joanne

"Friendly Staff!"

5
29/06/2016

The first time I stayed at a Best Western was during a work trip last fall. I arrived at BW in Wyoming around 1:30 am and I was sick as a dog. The front desk noticed I was not feeling well and offered to assist in bringing my bags to my room. The next day when I was feeling better, they gave me directions to local pharmacies and grocery stores. It was the front desk hospitality that keeps me coming back.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Tyler E., Thank you so much for sharing your experience during your stay with us. It warms my heart when I hear when my staff members embrace the true meaning of hospitality. I am delighted that you keep coming back because you are getting constant front desk hospitality! We look forward to seeing you again soon! Make It A Great Day! Joanne

"More to a Hotel Stay Than a Lovely Facilty and Amenities"

4
15/06/2016

As I drove up, I was surprised to discover the location of the Best Western was in a really run-down part of town. Still, the moment I entered, I was cordially greeted and provided with service right away. The lobby was beautifully appointed, with a spacious and comfortable breakfast room just off the lobby. My room was also very clean, with fluffy pillows, a separate living-room area, plenty of towels, and a microwave and fridge with freezer. I looked forward to a dip in the pool, perhaps a soak in the whirlpool, and a cozy night's sleep. None of which happened. Upon going down to the pool, I discovered seven children, all about 9 years and younger -- one with water wings! -- in the whirlpool WITHOUT an adult. Great. There were two moms yapping away in the pool, ignoring the children. Not the atmosphere for a relaxing swim or soak, so back I went to my room. At about 7 PM, a child across the hallway began shrieking continuously for almost an hour. As a parent myself, I figured the screaming would curtail, but the child went on and on and on. It made me wonder if the parents were poking him with pins. About half a hour after the kid finally quieted down, the party started. Same room across the hall, but apparently with the room next door to it involved as well. There was lots of applause, loud laughter, shouting, and noise that did NOT abate. This was at about 8 PM. I needed to get to sleep by 9:30 PM in order to leave for the event I'd come to Grand Rapids for at 5:30 AM. The noise wasn't going to let that happen. At one point, the party moved to the hallway. I opened my door to ask them to please be quiet and saw three adults, each with two disposable cups of alcohol in their hands. They shut up when they saw me... but started up loudly again the second I shut the door. I finally called the front desk and asked to be moved to a different room. The front desk staffer apologized and said she'd talk to the noisemakers across the hall for me. However, the noise did not die down at all. In fact, on two occasions, a male voice right outside my door yelled "POLICE!!!" and more laughter ensued. I finally couldn't deal with this any more. At 9:30 PM I went down to the lobby, only to encounter the kids from the swimming pool running along the corridors, whacking at vending machines and being noisy. The manager was not at the front desk, and the kids finally left. The manager then showed up and apologized that she'd been in the pool area. Apparently the last guests to use the pool broke something there that required her attention. Yes, the two mothers with the kids. And yes, THESE very people were the ones across the hall from me. When I told her that nothing had changed other than the guy yelling police, the manager called again and told them that they needed to keep it down, because now she had to move a hotel guest because of their noise volume. Her tone in handling these people surprised me, as did her words. It was almost as if she personally knew the noisemakers and was getting irritated that they were causing trouble, like an errant child. I was given a new room two floors down, and had to move my belongings from where I'd already set them up for my stay. During my first trip down to my new room, I encountered a pizza-delivery guy bringing pizza up to the noisemakers, and one of the women referred to him by name, as if she knew him already (which further makes me wonder if these noisy people were known to the hotel). My new room was just as nice as my previous one, although the AC wasn't working too well. I wasn't happy that the hotel didn't enforce the rules they had posted at the front desk: No Parties (clearly these people were partying) and that, if you disrupt another guest, you'll be asked to leave. Well, yeah... these party loudmouths should have been asked to leave for all the disruptions they caused. By 10:40 AM I was once again settled and went to bed... only to be awakened at about 1:15 AM by the loud revving of engines and some idiot continually honking his horn. I was floored that the hotel was not doing anything to get these people to knock it off. I finally got out of bed and looked out the window, to discover that the revving motors and honker person were at the Holly's Bar next door to the hotel. I toyed with calling the police to have them go over there and get those inconsiderate idiots to shut up, but I finally gave up and did my best to get two to three more hours of sleep. Lovely facilities, but my stay was FAR from restful.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, First of all please accept my sincere apology that you were disturbed by other guest of the hotel. I do want to clarify, that it was not the Manager that you interacted with during your stay, but rather a Guest Service Agent. The no-party rule should have been followed and will be investigated by the Manager. Sometimes we may get regulars but certainly family and friends are not allowed to stay on property. I do hope you will consider staying with again. If I can be of any further assistance please contact me directly. Make It A Great Day, Joanne

"Noisy"

2
06/06/2016

Do to a volley Ball tournament in the area the hotel was full of young people. This should be no excuse to allow loud music and kids running through the night. Some of us do have to get up to go to work in the morning.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Martin B, I do apologize you were disturbed by other guest of our hotel. I agree, the staff should keep things such as kids running the halls under control, I apologize that did not happen during your stay. I believe the loud music you heard was generated from the hotel/bar behind us. We do our best to be proactive & contact the police if things get our of hand, but with it being another establishment we can not physical control what goes on over there. Again please accept my sincere apology. Make It A Great Day, Joanne

"Nice Hotel, Scary neighborhood"

3
18/05/2016

Title says it all, the room was nice, the staff was great. It is in a very run down, industrial part of town. I had no idea and it did not say that on any of the sites. That is really the only issue I had.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Mike S, Thank you for taking the time to write a review about your recent stay with us. I am delighted that you enjoyed your room and staff. We hope to see you again the next time you are in the area. Make It A Great Day! Joanne

"Clean and close to everything (bit overpriced)"

4
09/05/2016

The hotel was clean and quiet, the staff extremely friendly and accommodating. It's close to the highway, less than 10 min from downtown, and close to restaurants and shopping. Overall, a pleasant stay.

"Best in the area"

3
07/05/2016

Service is good and it's clean. Wish the bar out back wasn't there as karaoke and patrons were very loud in the parking lot from midnight to 2:30am. Close to many places to eat. Nice breakfast and workout room.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you so much for your Review, we appreciate hearing what our guests have to say. Your feedback is very valuable. I do apologize that you were disturbed by the guest of the bar behind us. Make It A Great Day! Joanne

"A Great Short Stay with my kids"

4
04/05/2016

Great hotel experience. I was traveling alone with my two little kids (they are active and curious boys 3 and 5yrs) and I felt very welcomed here from beginning to end of our stay! Jenny at the front desk was patient, helpful and courteous. I never felt like my kids were a nuisance at any time. In fact, all of the staff (cleaning, maintenance, manager) were pleasant and even engaged my kids and their silly questions and conversation. This might seem silly, but feeling welcomed is a huge part of a great experience. Other than making us feel welcomed the hotel is very clean. It is a small hotel, in a bit of an odd location, but the rooms and interior halls, lobby, pool were all in good condition and very clean. The king room had good space and all the amenities. The bathroom was a nice size and very clean. It seems that the staff and management really take pride in their hotel and their business! The location is a bit unfortunate, near some industrial type area which made me nervous for safety and noise, but we had no problems. Despite the location not looking the best, it was close to everything we needed.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Lynette K, As a busy mom, we know your time is very valuable and appreciate the time you took to write us such a thoughtful review. Your two boys are absolutely adorable. We really enjoyed having them and you as our guest. We hope you all will be back see us again soon. Make It A Great Day! Joanne

"Good basic location to spend a night"

4
28/03/2016

Check-in and check-out were efficiently handled by friendly staff, and the breakfast bar was simple but well-stocked (plus waffle machines!). Easy to get on and off the highway (but still quiet enough), and a gas station is right beside the property. Staying here and driving downtown to spend the day is acceptable though not ideal. Queen beds were more like double beds. Things felt clean even though not new. Room had ironing things in the closet already; wish there were a kettle instead of just a coffee machine. We didn't visit the pool.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you for taking the time to write a review regarding your recent stay with us. We really appreciate hearing what our guests have to say for it lets us know what we are doing right and what we need to improve upon. We hope you will be back to see us again soon. Make It A Great Day Joanne

"Quality"

4
28/03/2016

This was a pleasant experience. Handy access to 131 and area restaurants gives you quickness in all aspects. Even though this is located next to a catering/banquet hall that had some noise when it ended, the room was pretty suppressive of the noise. Nice parking area and well lighted. Overall my impression of Best Western quality has continued

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Rjohnb, Thank you for taking the time to write a review about your recent stay with us. I do apologize that you were disturbed by the establishment behind us. We are glad you found our location to be very convenient and that we lived up to the quality of Best Western. Hope you will be back to see us again soon! Make It A Great Day! Joanne

"Best Western"

3
25/03/2016

The outside is showing its age,but it has been remodeled on the inside and looks and smells nice.I am very sensitive to odors so thats important The staff were very helpful and pleasant with a refreshing sense of humor. In kind of a commercial area but close to most of the important locations. I would recommend it.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Daniel R, Thank you for taking the time to write a review about your recent stay with us. I too am sensitive to odors so I can appreciate the importance of smell. I am glad you found my staff to be helpful & pleasant with a sense of humor. With our location just off US 131 & only 4 minutes from downtown Grand Rapids we are convenient to restaurants, attractions and nightlife. We really appreciate your recommendation and hope to see you again the next time you are in town. Make It A Great Day! Joanne

"Beer Tour overnighter"

5
11/03/2016

Excellent hotel. Clean, very comfortable bed. Less than 10 minutes to downtown Grand Rapids. Ask for a room at the front of the hotel, as the back is adjacent to a karaoke club that was noisy until 3 am.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Gail K, Thank you for taking the time to write a review about your recent stay with us. We are delighted that you enjoyed your stay and hope you will be back to see us again soon. I do apologize that you were disturbed by the bar next behind us. Make It A Great Day! Joanne

"Great accommodations-very clean"

5
09/03/2016

The staff is great, accommodations very clean, stay was great. Would recommend this hotel. One suggestion to you if you are staying at this hotel-there is no airport shuttle but there is a great cab service. There is no restaurant in this hotel so if you are not driving directly to hotel, you would need to take cab to area restaurants.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Mary/Grace K, Thank you so much for your recommendation and review on TripAdvisor. We really appreciate our guest's taking the time to let us know about there experience while staying with us. We hope we will see you again the next time you are in town. Make It A Great Day! Joanne

"Can't Beat it for Comfort and Value"

5
29/02/2016

If you enjoy great service, comfort, and wonderful breakfasts, don't miss staying in this hotel if you are ever in the Grand Rapids, MI area. The managers and staff go out of their way to insure that your experience is a memorable one.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Frank R, Thank you so much for your review and kind words. We really appreciate hearing about our guest's expenses during their stay. We are so glad yours was a memorable one and look forward to seeing you again soon. Warm Regards, Joanne

"Great hotel, even better staff!"

5
01/02/2016

During our stay we had a couple special requests, (arrived a day early, need of the breakfast room in the evening for team dinner) and the staff was very helpful at every turn. The communication the staff has with other shifts is amazing. Each person we spoke with seemed to know what was needed and happening. They even opened the breakfast room early to accommodate the early play schedule for our team. Thank you very much to the entire staff at the Best Western, Buchanan St, Wyoming MI!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Renee W, As the General Manager, I can not express how proud I am of my team. This is a perfect example of hospitality. Thank you so much for sharing your experience with the TripAdvisor Community, it is very much appreciated. Warm Regards, Joanne

"Great hotel"

5
01/02/2016

Great room, comfy and clean. Hot breakfast with a nice variety of frutes and cereal. Staff is very nice and professional, check in was a breeze, along with check out as well. Well worth your hard earned dollar.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Robert W, Thank you for giving us a review about your recent experience as our guest. We are glad your room and our staff meet your expectations. We hope the next time you are in town you will be back to see us again. Warm Regards, Joanne

"Great Experience"

5
24/01/2016

First time at a Best Western, would would stay with them again. Nice, clean, well run hotel. Staff are exceptional!! The room was perfect, especially if you have a family. Would definitely recommend. We stayed for a conference and turned it into a family trip.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Diane P, We are honored that your first stay at a Best Western was with us, and that you and your family we able to turn a conference trip into a family trip. Thank you for sharing your experience on TripAdvisor. We hope you and your family will be back to see us again soon. Warm Regards, Joanne

"Good stay"

3
19/01/2016

Close to downtown Grand rapids (approximately 10min on the highway). In a quiet area. Room was spacious for two, clean and comfortable. Staff were lovely. Good breakfast options. Very accommodating for an extended check-out time.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear sail29er, Thank you for writing a review regarding your recent stay at our property. Your business is important to us and we value your feedback. We hope you will be back to see us again soon. Make It A Great Day! Joanne

"Comfortable hotel, great rooms"

4
16/01/2016

We stayed for one night in this hotel while visiting Grand Rapids, which is a short cab ride away. The check-in clerk was very friendly, and got everything done very quickly. The room was a small suite, with a sofa area and a comfortable bed. There was coffee available 24 hours in the lobby. Breakfast was very good, with plenty to choose from. We would happily stay here again.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Loulabelle44, Thank you for writing a review. We are so glad you enjoyed your stay with us. We hope you will be back to see us again soon. Make It A Great Day! Joanne

"The staff is GREAT!"

5
02/01/2016

On business trip and stuck there over New Years with lost luggage courtesy of the airlines. The staff went out of their way...above and beyond....to assist me in any way possible. It made the otherwise terrible business trip much more bearable. The rooms are clean and well equipped and decorated. Very tasteful.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Grumpy527, Thank you for sharing your experience during your stay with us, I am delighted that we were able to provide you with exceptional service and helped make a terrible trip bearable. We hope you will come and see us again the next time you are in town. Make It A Great Day! Joanne

"Very Nice"

5
29/12/2015

Great rates, great location. The staff went out of their way to make our stay enjoyable. Nice pool and hot tub. Nice breakfast with a large variety of items. Clean rooms. Our family meet here to celebrate Christmas and we needed 4 different rooms. All our rooms were accommodating.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Dennis O, Thank you for your review about your recent experience as our guest. I am so glad we were able to provide you with exceptional service and that you and your family enjoyed their stay with us while celebrating Christmas. We hope to see you again the next time you are in town. Warm Regards, Joanne

"Best Western Wyoming Michigan"

4
08/12/2015

Nice hotel. Have stayed several times. Staff is friendly and helpful. Nice breakfast with hot and cold items. Good variety. Rooms are large, king size bed with pull out couch, fridge and microwave. We try to stay here when we visit our son at college. Close to Grand Rapids and Holland Michigan.

"Can't Beat it for Comfort and Value"

5
28/11/2015

The Best Western has been my choice for comfort and value for a very long time, and will continue to be in the distant future. The breakfast, alone, is worth the stay, not to mention the delightful staff and comfortable accommodations.

"Best Western"

5
23/11/2015

We stayed at the Best Western hotel because we had a house fire. The staff at Best Western really made us feel at home. The food was very good and refreshing. We really enjoyed the fitness center, pool and whirlpool.The Executive suite was perfect. It really gave us a hommy feeling.

"Great hotel stay for business"

5
14/11/2015

We stay here quite often while in town for business. Kevin at the front destroy is great! Joann is also one of the best managers we have met and we travel quite a bit. The other front desk staff is great too. The pool is always one of my favorites, and warm too. The rooms are always clean and in good working condition. The breakfast is good too.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Travelmoorenow, Thank you so much for you kind word, they are very much appreciated. We really enjoy & appreciate our guest & I am so glad guest such as yourself know it :) See you soon! Make It A Great Day! Joanne

"Nicest place around "

5
12/11/2015

I came her for work, and have been coming here ever since. It's the nicest, cleanest hotel in the area. Nice pool and hot tub too. The exercise room isn't too bad for a hotel either . It's just off of hwy 131 and 28th street, on Buchanan

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Jeff W, We appreciate you sharing your comments with the TripAdvisor Community, Thank you! We strive to ensure every guest enjoys a clean comfortable stay. We look forward to seeing you again the next time you are in town. Make It A Great Day! Joanne

"Good but could be improved"

3
03/11/2015

Overall room was nice, bed comfortable, hallway, lobby, and pool area nice. Rooms renovated but my room looked like it had a party gone wrong with the wine stains on furniture. TV remote did not work right, hi/lo on hairdryer did not work, and no written instructions on how to get on the wifi.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Blair B, Thank you for your comments; we appreciate hearing what our guests have to say about their stay with us; good or bad. Both help us improve. We strive to provide clean comfortable rooms to our guests and I apologize if we failed to provide that for you. I hope we had the opportunity to make it right for you. Make It A Great Day! Joanne

"Friendly front desk staff!"

4
28/10/2015

This was a nice place to stay- great front desk staff! Room was clean & generous size. Breakfast was nice and plentiful just need a few more tables! Pool area was also very nice! Close to shopping & restaurants!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Patti M, Thank you for sharing your experience about your stay with us on TripAdvisor. We hope the next time you are in Grand Rapids you will stay with us again. Make It A Great Day! Joanne

"Ran Grand Rapids Marathon - Had a great race & a great stay here!"

5
26/10/2015

I stayed at this hotel with friends last Saturday (October 17) so that I could run the Grand Rapids Marathon on Sunday. I had a very spacious King room, with a microwave and refrigerator. My room and bathroom was very clean, plenty of nice towels, very high quality bed linens & extra pillows. The staff was very friendly and I had a very comfortable stay! I plan on running this marathon again and I will definitely stay at this hotel - was also a great value! The only downside (and it was not the hotel's fault) was a middle-of-the-night party in the parking lot below my room! Loud, drunk (kids?) partying outside on a chilly night, at 2:30 am. I figured out how to turn the AC unit on "constant fan" and that blocked the noise :) *note..the hotel was very quiet, inside. The only noise issue was outside, and apparently these weren't hotel guests. Great stay!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear mcatif1313, Thank you for sharing your experience during your stay for the GR Marathon. I hope you did well. I apologize that you were disturbed by the patron's of the bar next door. You did exactly what I do whenever I stay at a hotel; "AC unit on constant fan" :) you just never know and I like the white noise. We look forward to seeing you during the next marathon! Make It A Great Day! Joanne

"Lovely hotel"

5
19/10/2015

Wyoming Michigan isn't exactly in the middle of a metropolitan area and therefore finding a hotel is a bit dicey. But I teach here several times a year and I'm glad I found this Best Western Plus. The hotel is slight higher priced than most semi-rural areas but the quality of the hotel makes it worth while. There are just a few of these hotels that I have run across where I know my stay is going to be very pleasant. This is one of those hotels and this visit was no exception.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Philip F, Thank you for your kind words. We appreciate your feedback and your loyalty and look forward to your next visit. Make It A Great Day! Joanne

"Feather Pillows"

2
14/10/2015

We requested a feather free room & thought thats what we got. In the middle of the night my wife woke up because she was having an allergic reaction to feathers & realizing we had feather pillows. She swelled up & was sick & was miserable. She called the front desk only to find out the hotel only had feather pillows. When we checked out we were given a 20% discount, but that didn't even cover the medicine I had to buy to help my wife feel better. My wife was sick & miserable for the whole day & into the next day. The feather pillows ruined our whole day. We felt the hotel should have done more to accommodate us, ie...got some non feather pillows, not charge us for our stay, give us hotels points, something more than the 20% discount.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Dennis O, I am so glad we had the chance to talk on the phone regarding your stay and was able to make it right for you. We look forward to seeing you and your wife again soon. Make It A Great Day! Joanne

"Best Motel in the Area"

5
12/10/2015

Stay here often for business. Never had a problem, staff goes out of their way to accommodate you and motel is very clean. Will never stay anywhere else when I'm here. Breakfast is good and has actual hot items.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Chris M, Thank you so much for taking the time to give us such a wonderful review. We truly appreciate your comments and your loyalty. We look forward to seeing you again soon. Make It A Great Day! Joanne

"An Excellent Hotel Choice Near Grand Rapids"

5
08/10/2015

Stayed here for a business event in Grand Rapids - All hotels closer to Devos Place in GR were sold out but I found this one on Trip Advisor and thought I would give it a chance. So glad I did! It was super easy access to US 131 (right off the exit) and only a 7 min drive to Devos Place in downtown Grand Rapids. The surrounding Wyoming area offered lots of shopping and dining choices nearby - this was nice, as I arrived early and my room was not ready. I was able to shop and eat lunch nearby without having to drive into Grand Rapids that day. I was impressed with the quality of the hotel and the comfortable room. I stayed in Room 115 which was right off the lobby on the main floor and next to the vending/ice area which was convenient. Just steps away from the breakfast room and 24hour coffee service which was a plus! The lobby was nice and inviting, my king bed room had a sofa, work desk, big refrigerator, microwave, hair dryer, coffee maker and other amenities. The hotel also has a nice pool/hot tub area. Lots of tv channel choices too (although I didn't watch tv much but it was nice to know). The inroom wifi worked very well with no interruptions noticed. My only complaints were that the AARP room rate on line was $5.00 higher then the normal internet rate - which I thought would be adjusted when I checked in and it was not; and that the complimentary breakfast choices were very limited - scrambled eggs, sausage links, waffles, pastries and cold cereal - I would have liked fresh fruit and possibly bacon because I do not eat sugary or starchy breakfast foods. But this is a minor complaint as I was happy to at least have hot food choices instead of the normal "continental" breakfast served at most hotels. Overall, I recommend this hotel for the value, location just South of Grand Rapids, and for the comfortable, clean room that offered many extra amenities - It was nice and a surprise to have the comforts of home at this price - I will be coming back very soon for a getaway with the Hubby and we will definitely stay here then! Thanks Best Western!

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Boatdrinksx2, Thank you for completing a review regarding your recent stay at our property. We are so glad you gave us a chance and were delighted with your stay. We also appreciate and value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing both you and your husband the next time you are in Grand Rapids. Make It A Great Day! Joanne

"Hotel Review"

3
08/10/2015

I was on a business trip to the area and needed quick access to/from a company site. Hotel was very nice inside & out. The area in which the hotel is located is a bit rundown and not as safe & secure as I'd like it to have been.

GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Michael K, Thank you for completing the survey regarding your recent stay at our property. We appreciate your feedback. I am glad you found is to be convenient as well as very nice inside and out. Unfortunately though we are in a light industrial area. I apologize you did not feel as safe & secure as you would have liked. We hope the next time you are in the area you will consider staying with us again. Make It A Great Day! Joanne

"Confortable and Convenient"

5
08/10/2015

Great staff - professional and friendly. The hotel was extremely clean - exterior, public areas, and my guest room. If I had to look for a complaint they would be very minor - trash was never emptied in the Business Center and the scrambled eggs tasted like army surplus (otherwise, breakfast was very good).

"Over night Business trip"

4
07/10/2015

I was impressed with cleanliness of the hotel, specially the pool and spa area. Internet was not slow and had everything I needed for a mid week Business Trip. The breakfast was ok but more choices would be better specially for run and go. The staff was very friendly and made me feel welcome.

"Artprize Weekend... A good Choice for location"

3
06/10/2015

My wife and I stayed at this location for Artprize. This is a good location to stay for visiting Artprize. The travel time to downtown is less than ten minutes. The "Site-lab" (Rumsey St Project) location for Artprize was on the South Side of GR so it was easy to go there first (exit 83B, then turn West). The Downtown Market is also located on this side of town and is worth a visit even though prices are a bit high there. This hotel is located in a "Light-Industrial" zoning area. The views are poor, however the hotel is back from the road just enough to avoid a lot of the vagrants that wander the nearby 28th Street and Division intersection. Beware of your surroundings if you need to visit the Walgreens on the corner or nearby gas stations. There are a LOT of nearby restaurants within a few minutes drive from this location (those reviewers who are complaining that there are no nearby places must not be driving a car). The ethnic food restaurants (Mexican, Chinese, Oriental, Greek, etc.) seem to be located in this area of Grand Rapids. My wife and I found a good Dim Sum and Vietnamese Pho place a few miles South of here (down Division St. just past Fat Man's Fish Fry) The free breakfast is average, however the mix for the make-your-own-waffles is better than at most hotels... the waffles come out of the wafle-maker in one piece and just the right color of "doneness" (not under-cooked or burnt). The bed comfort level is just average, not over-plush like you get at 4 star places and not thin and hard like you get at 2 star motels. The Single bed suite has one large bed near the window and a separate area with a couch and chair that view the same TV as the bed. A small refrigerator (with separate freezer door) and microwave are provided. The bathroom is standard size with a good amount of counterspace. The shampoos and Conditioner are Pantene (nice). The cheap coffeemaker is also in the bathroom with cheapo, no-name coffee. The hook on the door and showerhead are way up there where short people can't use them. Room 213 (where we stayed) is in a good location between the stairways and close to the elevator, however there is a loud noise at night in either the room HVAC or some other vent (laundry?) nearby. The woman who checked us in was efficient, but not very friendly. She talked a bit too quickly and seemed irritated, like she wanted to get back to her desk and play on her computer or cell-phone.