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Best Western Plus Hotel Wylie Inn, Wylie

4.0/5  - basé sur 226 notations.
2011 N Highway 78, 75098, Wylie, United States - visualizzare mappa
Best Western Plus Wylie Inn - Facciata dell'albergo Il Best Western Plus Wylie Inn è situato nel centro di Wylie. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Lo spirito del Selvaggio West è ancora forte in questa regione e gli ospiti del nostro hotel di Wylie, Texas, apprezzano la biancheria da letto di lusso dopo una giornata da cowboy al Southfork Ranch. Molti ospiti soggiornano da noi anche per assistere a eventi speciali, tra cui eventi religiosi o i matrimoni locali. Gli hotel di Wylie, Texas, combinano il meglio dell'ospitalità tipica del sud con il fascino unico della piccola cittadina. Trovandosi nelle vicinanze del lago Lavon, le attività ricreative acquatiche sono molto popolari, soprattutto nei mesi estivi. Gli ospiti del nostro hotel di Wylie adorano pescare, andare in barca, nuotare e fare picnic: il modo perfetto per far divertire tutta la famiglia. L'hotel BEST WESTERN di Wylie, Texas, offre sistemazioni moderne, ma con il fascino di un hotel boutique. La National Guard Armory è a pochi minuti e siamo orgogliosi di ospitare numerosi militari con i loro cari. Che ti trovi in città per affari o per svago, meriti una camera che sia fresca e spaziosa. Il Best Western Plus® Wylie Inn ha tutto ciò di cui hai bisogno per un soggiorno perfetto. Anche gli eventi sportivi liceali come il baseball, che è il sesto più grande campionato minore del paese, portano squadre e fan a soggiornare presso il nostro hotel di Wylie. Certo, nulla batte una giornata al Southfork Ranch. È qui che la serie televisiva "Dallas" è stata girata, e riassume lo stile di vita texano. Un viaggio all'In-Sync Exotics, riserva naturale e centro educativo, ti farà incontrare animali esotici. I viaggiatori d'affari che si trovano in città per fare affari con North Texas Municipal Water District, Terra Renewal, la società di costruzioni McCarthy®, LJK Railroad, e naturalmente i militari, sanno che saranno trattati come persone di famiglia presso il nostro hotel di Wylie. I clienti aziendali apprezzano particolarmente la nostra ottima posizione. Siamo situati in una posizione comoda rispetto a tutte le attrazioni della zona e questo rende gli spostamenti più facili e veloci. Faremo tutto il possibile per farti sentire a tuo agio e garantirti un soggiorno piacevole. Prenota oggi stesso il tuo soggiorno al Best Western Plus Wylie Inn!

Best Western Plus

Hotel Wylie Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basato sul parere di 227 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
110
Molto buono
49
Nella media
30
Scarso
19
Pessimo
19
CONSULTARE I PARERI SU
Affari Affari
36
Business Business
22
Da solo Da solo
14
Di coppia Di coppia
15
In coppia In coppia
37
In famiglia In famiglia
118
Viaggio con amici Viaggio con amici
14
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great stay"

5
15/10/2018

I was 100% pleased with my stay. I was able to check in a couple of hours early and in time to get ready for a wedding. Staff was very friendly and accommodating. The room was clean, beautiful, and very comfortable. Even the pillows were comfortable. Breakfast the morning of check out was delicious. I was able to get a AAA discount which made it even better. Highly recommend this hotel.

"Great hotel!"

5
05/10/2018

I enjoyed my stay at this Best Western! The rooms were clean and the staff was very friendly. I was also able to get the room at a reasonable price. They have free continental breakfast and there were a variety of options!

"Nice enough"

3
12/09/2018

Great breakfast, friendly staff. Comfortable enough but room was a bit shabby and lack of attention to detail made entire experience less relaxing than one would hope for. But overall, good enough as it was a cut above budget but just not quite as good as the newer BWs.

"Nice, quiet and clean hotel"

5
02/08/2018

We have stayed at this hotel multiple times. The rooms are very clean and set up nicely. Some of the rooms smell like previous guests have smoked in them. The breakfast is well set up and offers a variety of food.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are so glad you enjoyed your stay! Thank you for your feedback with this we can ensure your next stay with us is great! Thank you for choosing Best Western Plus Wylie Inn.

"Dirty, unkept, rude staff"

1
25/07/2018

The first room was dirty: dirty carpet, stained linens, stained couch, possible rodent hole near door. 2nd room was cleaner but the bed was terrible, possible bed bugs, nail sticking up at bathroom transition. Morning desk clerk seemed disinterested in issues and came across rude. Breakfast was supposed to start at 6:30am but wasn't ready until later so we could only get a bagel or old donuts before work.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
On behalf of the entire team we would like to apologize for not meeting your expectations. With this feedback it allows us to ensure your next stay with us is great!

"Good hotel"

4
24/07/2018

Room was nice, bed was pretty comfy (not soft but not rock hard either). Shower looked cool with it's rain head but was sort of a pain actually. Room looked clean and updated and air worked well. Solid hotel with good service.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are so glad you had a wonderful stay!! With this feedback it allows us to ensure your next stay is great!

"About what we expected."

3
18/06/2018

We stayed here one night before a wedding. While the hotel management was pretty relaxed with the post-rehearsal dinner party LOUDLY spilling out into the lobby, I must admit that if I were a guest not in the wedding party I would have been frustrated. Our room and bathroom were great, except that they smelled like smoke...and my family (including my children) don't smoke. The manager on duty was nice enough to lend me a bottle of air freshesher (think Febreze-lite) because she remembered another guest mentioning the same thing two nights ago. My kids enjoyed the pool...despite me having to physically stop the custodian/mechanic/cabana boy before he dumped chlorine shock into the separate shallow area in which my kids were swimming. Despite his reassurance that it was “safe”, I told my kids to hop in the deeper pool area for a bit while he dumped the shock in. For the price point we had I was absolutely thrilled with the service we received. And honestly, the hot breakfast was PHENOMAL. The waffle batter was perfect, and there was a good selection of many other items.

BW W, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for your feedback, with this it will allow us to make the necessary procedural moves to ensure your next stay with us is great. Thank you for choosing Best Western Plus Wylie Inn!

"Hotel"

5
28/05/2018

The Wylie Best Western is located close to family, is clean and the staff is extremely friendly. Vending and ice machines were in working order, and each room has a microwave, refrigerator and coffee maker. The internet is also exceptional.

BW W, Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 972-429-1771. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Anene Assistant General Manager Best Western Plus Wylie Inn

"Great hotel, friendly staff. LOUD doors."

5
27/05/2018

Would stay again. The place is nice and the people are great. Beds were really comfortable! The only issue I had were the doors in these rooms are as loud as they come when they close at all hours of the day or night. There is no way to close them quietly and when they are just left to slam, it literally shakes the walls.

BW W, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for the feedback! We are so glad you enjoyed your stay. Letting us know what you liked about our property helps us make the necessary procedural improvements to ensure the next stay is great!! Thank you for choosing Best Western Plus Wylie Inn!

"RUDEST MANAGER I HAVE EVER DEALT WITH!"

1
21/05/2018

If you want to stay at a hotel that will treat you like a human being or even practice customer service, keep driving. No manners, no sympathy, no understanding as they have 'strict policies'. I will never consider this hotel or suggest it to my family/friends.

BW W, General Manager at Best Western Plus Wylie Inn, responded to this review
I appologize we did not exceed your expectations.Thank you for the feedback with this feedback we can make the proper steps towards satisfaction.

"Worst Hotel"

1
21/05/2018

I would not recommend this hotel. The staff was rude and the hotel was not clean. The floor I was on smelled like marijuana. Reported the smell and was treated as if I was the one who had it. After being blamed, the hotel charged my card. I had to call the police and when the officer came out, he told the clerk, that they had no solid evidence that it was my room.

BW W, General Manager at Best Western Plus Wylie Inn, responded to this review
I appologize we did not exceed your expectations.Thank you for the feedback with this feedback we can make the proper steps towards satisfaction.

"Breakfast was late, room loud"

3
20/05/2018

We enjoyed the room and got it for a fantastic price. It was clean and up to date. Especially enjoyed the large shower head. Main two problems: 1. We got put in a room that was practically in the lobby, so we were right by the elevator, ice machine, and every single person who was walking by. Luckily it wasn't too crazy, but it was definitely noisy and the door had a half inch gap at the bottom that didn't keep any sound out. 2. The breakfast was advertised to begin at 6:30, which we needed. Cereal and coffee were ready at 6:30, but if you wanted the hot breakfast (sausage, eggs, potatoes) it wasn't out until 6:45 or 7:00. Would have been a five star review if not for those issues.

BW W, General Manager at Best Western Plus Wylie Inn, responded to this review
On the behalf of the entire team we would like to apoligize for the inconvience you experienced at our location.

"Good quality for money"

5
14/05/2018

Clean room and good breakfast. Walls are too thin at all hotels now, and this one is no different. Hope your neighbor isn't too loud or bring earplugs. I got lucky and had a wonderful experience here.

BW W, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you we are so glad you enjoyed your experience at our location! Thank you for choosing Best Western Plus Wylie!

"No surprises. Relax and enjoy"

5
05/05/2018

Great room, comfort, clean inside and out and a GREAT STAFF. Good breakfast, nice area for your pet do their business. Quiet and great comfort of the king bed. Parking well lit with security lights and pleanty of shopping across the street and near by.

BW W, front desk agent at Best Western Plus Wylie Inn, responded to this review
Thank you for your feedback Mr.Mark! We look forward to seeing you again, and will be so happy to help with any future reservations! -Katelynn

"Room was not cleaned"

3
29/04/2018

We were pleased with the check in experience. The clerk was very nice and professional. The bed was comfortable and the room was pleasant to stay in. When we returned to our room for the second night, we were tired and expecting the room to be fresh and clean. The room had not been cleaned. The trash had not been removed. The bed was not made. We were very disappointed.

"Fun"

5
24/03/2018

Awesome stay!! Excellent service all the way around! The beds were amazing! I loved the decor of the rooms and lobby. The outside of the hotel was very clean too. I loved that there was fresh cold water in the lobby for free.

Andrew A, Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for being wounderful guests, we hope you enjoyed Wylie! By leaving us this feed back it allows us to make the necessary procedural improvments to ensure every stay with us is great. Thank you for choosing Best Western Plus Wylie!

"A friendly hotel"

5
09/03/2018

And outstanding hotel with great staff great rooms really good breakfast nice comfy location across from restaurants and grocery store very well prepared to except guest probably the best hotel in Wylie Texas

Andrew A, Guest Relations Manager at Best Western Plus Wylie Inn, responded to this review
Thank you, we are so glad you had a great stay at our facitlity. We hope you come to see us again!

"Excellent"

5
12/01/2018

Bed was uncomfortable, but made up for it in cleanliness. Very well kept rooms and the shower was amazing. We had noisy neighbors with loud techno music and the staff took care of the situation before we had a chance to complain.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for letting us know what you liked, and did not like at our facilitiy. It allows for us to make the nessesary adjustments to ensures your next stay is great! Thank you for choosing Best Western!

"Good for the price "

3
04/01/2018

For the price this place isn't that bad. First and most important thing to know is that hotel staff was VERY friendly and outgoing. They were accommodating in every way possible. Absolutely zero issues with the staff. However, a few other issues with the stay that weren't the best. When we arrived we were given a room on the bottom floor. Over all the room seemed clean, but the sink in the bathroom appeared to have left over toothpaste and hair in it. We requested a new room and were accommodated very quickly with a room upstairs. The new room had its issues, but nothing horrible or worth complaining to the staff about. Overall the room was clean and quiet. The door to the room had a deadbolt that was hard to lock (lock not lined up properly with hole in frame). Heater smelt terrible when turning it on (probably hadn't been used in a long time) however the vents need to be cleaned better, lots of gunk in them. The shower head made a steam pot type sound the first day but seemed to go away after the second day. Found a small roach in the bathroom but it seemed to be an isolated event, didn't see any additional ones and nothing else showed up. While we were there the front doors to the hotel were not working and had to use a side door. Not a major issue, but wasn't ideal since we had to take luggage out through a small door and between cars instead of having a loading area and sliding motion doors to use. Positive notes... Breakfast was good. Everything that was supposed to be warm or hot was (eggs, sausage, oatmeal, waffles, etc). Lots of items to garnish waffles and oatmeal with. Hallways, common areas and stairs were kept clean. Parking lot was well lit and clean. Room had a microwave and small fridge in it. Again, staff was great.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for letting us know what you like and did not like at our facility it allows for us to make the necessary adjustments to insure your next stay with us is great thank you for choosing Best Western.

"Really like this hotel, Christmas stay"

5
30/12/2017

Stayed here on 2 separate occasions over Christmas holiday. Front desk staff always friendly, rooms are nice & clean. Had a 02:00 arrival this morning, and Andrea B. Was extremely pleasant & professional in getting us booked. She was assisting others with a third-partybooking snafu when we got there, but acknowledged us and said she would get with us as soon as possible. Even though the room the we booked was not available, Andrea did a great job getting us into a room. Whenever my family is in town, we always try to stay here (rooms not always available). Will continue to do so.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you we LOVE that you had a great stay and thank you for your feed back.

"Christams stay"

5
28/12/2017

We did not make reservations. The staff found us a room on the third floor where there was little noise. The TV worked well as did the Internet in the room. The work out facility is small but was adequate for us. The breakfasts were good and diverse each day. (We stayed 5 days.) The staff was very cordial and polite.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you we are so glad you had a great stay at our facility! We hope you visit us again! Thank you for choosing Best Western!

"Pleasent surprise in Wylie"

5
06/12/2017

Very clean and great value with this location. Super friendly staff and great location/access to Plano/Wylie and shopping needs. I have this as my top choice when in the area for business. I have stayed more than 40 nights at this location over several months/visits. Always the same great experience.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are so glad you had a good stay at our location. We appreciate you letting us know what you liked, and did not like. It allows us to make the necessary procedural operations to ensure you have a great stay! Thank you for choosing Best Western!

"Bad Experience"

1
05/12/2017

There was a musty odor when we walked into the room. Early the next morning my wife discovered living Cockroaches in the bathroom ! The Breakfast food tasted terrible . Just to be Fair ,we have stayed at several other Best Western hotels in the past and have not had as bad of an experience, except for maybe their breakfast food ( eggs, potatoes ect.) . : - )

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
I Apologize that we did not exceed your expectations the issue has been addressed and corrected. We hope you give us another opportunity to serve you great hospitality and cleanliness.

"great choice"

5
26/11/2017

Hotel very nice, price very reasonable. Staff all helpful and friendly. We will definitely stay there again. Not a lot of choices in Wylie to stay and this hotel not walking distance to to restaurants.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are so glad you had a good stay at our location. We appreciate you letting us know what you liked, and did not like. It allows us to make the necessary procedural operations to ensure you have a great stay! Thank you for choosing Best Western!

"Nice friendly hotel"

5
25/11/2017

Stayed over a week and it was a nice experience. Andrea Blue and Dana were very helpful in several ways. Also helped get us accommodations for our trip home. The breakfast was always good and the filtered water in the lobby was very handy. Will be back.

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are so glad you had a good stay at our location. We appreciate you letting us know what you liked, and did not like. It allows us to make the necessary procedural operations to ensure you have a great stay! Thank you for choosing Best Western!

"FRONT DESK MAKES THE HOTEL VERY GOOD !!!"

4
30/10/2017

All of the front desk staff were steller ! It made me overlook the uncleaned carpets and bad oder. However Andrew Abby and mathew created a excellent stay for me.. They went out of there way to make me feel at home!

Andrew A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are so glad you had a good stay at our location. We appreciate you letting us know what you liked, and did not like. It allows us to make the necessary procedural operations to ensure you have a great stay! Thank you for choosing Best Western!

"Wylie Best Western"

5
29/10/2017

I really like this hotel. I make a point of staying there any time I am in that area. Rooms are clean and the staff is friendly and helpful. The breakfast offered is exceptional. It is absolutely a value added and includes, eggs, meat, biscuits and gravy, waffles, pastries, and the usual juices and coffee.

"Best Western - Wylie TX"

5
26/10/2017

The hotel is very convenient for us as we have family in the area - less than a mile away. Also the Walmart across the street is 24/7. The staff was very friendly and the breakfast had a good variety of food - different every day.

"Oct. 23, 2017"

4
23/10/2017

We had to evacuate our home for flood damage repairs. Our three week stay was pleasant and comfortable enough. The service and staff were the best part, and we were surprised at the quality of the Comp. breakfast. Excellent.

"Grand Daughters birthday"

5
20/10/2017

Wife and I were there for our Grand Daughters birthday. The Hotel is very new. The staff was very friendly and helpful. The only problem was the morning we left the down button the elevator was not working. The staff offered to help with our bags. The repairman was on his way to fix the elevator went we left.

"Wedding party"

5
16/10/2017

We traveled here from out of state, because my daughter is getting married. I must say, you guys have a great staff. Matthew and the breakfast lady did a phenomenal job. I was greeted every time in the lobby and there was a huge breakfast variety!

"Over worked employee. Way over priced"

2
08/10/2017

Toilet did not work. Poor girl at the front desk was maintenance housekeeping and front desk. She was extremely nice but WAY over worked. Felt sorry for her. My husband played plummet in our room. Way over priced

BORIS A, Front Office Manager at Best Western Plus Wylie Inn, responded to this review
Dear Don Ward, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 972-429-1771. Sincerely, Mr. Andrew Anene Assistant General Manager Best Western Plus Wylie Inn

"In between home"

5
02/10/2017

Sold our house, needed a place to stay with our dog, for a few days, while we looked for a new home. The staff were friendly and helpful. The breakfast options were plentiful. We were there four days.

"Enjoyable stay"

4
22/09/2017

Everything about our recent 4 night stay was good. I do have one complaint but just have to consider this isn't a 4-Star property. The room walls are not sound proofed very well and I could hear room conversations from our next door neighbor. Thank goodness they weren't fighting!

"Night stay"

5
17/09/2017

Nice place to spend the night. Location was ok but it you planning on going towards Dallas you have to make a u turn. When I got there the parking lot was not all light up. Great size room, awesome bathroom, bed is bad.

"Great Stay!"

5
16/09/2017

We were very pleased with our stay. Hotel was very clean and included a great breakfast. Staff were professional, friendly and very helpful! We decided last minute to extend our stay and the front desk staff went over and above to make it happen. Thank you!

"Great Location"

4
14/09/2017

The staff was very friendly and accommodating. Was very happy to see a cart for luggage. It is also right across the street from Walmart and a cici pizza. There is also a carwas and gas station. The only thing negative was the taste of the eggs.

"AWESOME PLACE"

5
11/09/2017

Clean,comfortable, Friendly, quiet, not one complaint. Great breakfast, clean pool, Room was clean, quiet and great. The hosts were friendly and very helpfull. I have no complaints about this hotel. Well worth what you pay

"Excellent Value"

5
11/09/2017

This hotel is clean and comfortable. You get a lot of value for your money. The hotel staff are courteous and professional and helpful in assisting their guests. Very good location. The breakfast bar and other amenities are all very good. I highly recommend this hotel for anyone traveling to or through Wylie for business or pleasure.

"Awesome"

5
28/08/2017

Breakfast was really good, the rooms are a plus - being clean and comfortable, and the people that attend you are helpful, courteous and aim to please. We would love to stay at Best Western again for work and fun again.

"Nice hotel"

5
17/08/2017

The only hotel in the area, but a nice one. Fun lights in the shower head, but ours weren't working this time. Friendly staff. Our shower curtain liner had lots of mold on it. Otherwise the room was very clean. Wonderful BBQ restaurant nearby.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
I want to apologize for the mildew on the shower curtain. That is not our standard and I will do everything in my power to make it right on your next trip to the property. However, I'm glad the staff was able to accommodate you in every way possible. Look forward to seeing you again.

"Great Visit"

5
14/08/2017

We stayed for a week and had a great visit. Staff was friendly and helpful. The new manager was very friendly and courteous and could be seen walking around most any time, day or night, working the front desk or checking things out and ensuring that the staff met customer expectations.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
We appreciate you choosing to stay with us. We hope that you decide to make us your choice everytime you are in the city. We aim to "WOW" every guest that stays at our property.

"Birthday celebration"

5
12/08/2017

It was a one night stay to celebrate a friend's birthday, we just slept there and ate breakfast, and it was very nice. The staff was very gracious, especailly the person in charge of breakfast., she was especially nice.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for your review. We look forward to seeing you again soon.

"Bad experience"

1
10/08/2017

I stayed at the BW in Wylie for three nights. After checking out, I discovered that they had charged me $450.00 dollars on top of my room rate without any explanation or attempt to contact me. I called four times inquiring about the additional $450.00. Each time, the manager was 'busy,' and they took my information but never called me back. Yesterday I called and was told a tv was missing out of the room I stayed in. I did not take the tv. They should have security cameras in the halls and parking lots to determine who took the missing TV, if this is indeed even the case. Instead of working to solve the issue, even after having an local family member talk to the manager and attempt to eradicate the situation by viewing said footage, they stated that my card's company will more than likely not hold the charge. Very bad experience. Authorities have been contacted, but I highly recommend not staying here.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
We have contacted the guest and advised her the steps she needs to take if she feels someone has overcharged or performed fraudulent charges. We are unable to give information out to anyone other than the guest. We will gladly continue to work with her and this matter. We have reached Mrs. Baucom and feel this matter will be handled soon.

"Safety warning - Do not stay here"

1
09/08/2017

If you have stayed at this hotel, check your credit card statement. If you are considering it, don't risk staying here. My sister came to visit recently and, after receiving her statement, realized she had been overcharged by almost $500. When she spoke with the new manager he told her the TV was missing from her room! Since I'd stake my life on the fact that my sister, a gifted-education teacher and grandma, didn't sneak a big TV out of her room undetected, this is either a case of poor security or fraud. Either thieves have access to your room or someone with access to your card is hoping you won't notice extra charges. No call was made to my sister asking her about the "missing TV"; in fact she had to call multiple times to even get the manager to respond about what the extra charge was. Also, one would think security footage would resolve this. The fact that the manager didn't offer to review it probably indicates that he knows what he would see and it's not an elementary school teacher and her daughters carting out a TV in their bags. We have contacted Best Western corporate and the Wylie Police. But I would suggest not taking your chances with a criminal having access to you or your money. Better to stay at one of the new hotels, or one a few minutes away from Wylie.

"Great experience"

5
28/07/2017

We were in town for a wedding. The hotel lobby was very clean and inviting. The staff at check in were professional yet very friendly. Our room was clean and very comfortable. There was a small fridge and microwave in the room. Also a coffeemaker. The bed was nice and comfy. The breakfast was a step above many that I have had in a hotel. The OJ machine wasn't working. The staff apologized repeatedly and sent someone out to buy OJ. I did not use the pool or fitness room but the both looked nice. My only sticking point is that we reserved a room for four people, all four of us checked in yet there is only 3 towels in for the showers.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are glad you enjoyed your stay at the property. I will look into providing adequate towels for the number of guest in each room. We look forward to seeing you again soon.

"A work in progress"

3
19/07/2017

I have visited this property 5 times over the past ten months and have stayed for multiple nights on most of those trips. Although there are usually new faces and varying levels of experience in the hotel industry, I am usually treated in an exceptionally friendly manner by the staff members. The suggestions I have given in the past (upgrading bedding from the current low thread count sheets and changing to a higher quality egg product for the breakfast choices) have not been addressed but I am assured that plans are being made for improvements. I am still optimistic and do plan to return.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for your review. We are working on reviewing all guest suggestions. Unforunately, we are not able to do all request at the same time but improvements are being made to keep guest happy. Please bare with us as we improve to make your experience better at the property.

"Pleasantly surprised"

5
17/07/2017

It was a lot nicer than I expected! Everything was neat and clean. All employees were very friendly and helpful! The breakfast was good and more than we expected. It wasn't your usual cereal, toast, and muffins. Those things were available, in addition to eggs, sausage, potatoes, pastries, and yogurt.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
Mindys686, thank you for the review! It's our goal to WOW every guest that comes to the property. We are glad that you enjoyed your stay and look forward to seeing you soon.

"Wedding Trip"

2
14/07/2017

Hotel was fine for a economy hotel except for the cleaning staff. They did everything possible not to clean the room. We would tell them that when we were leaving etc. and then on the 3rd day we requested a second time that they clean the room and they told us that they don't clean rooms after noon, it was 11:30.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
Jason, on behalf of Best Western Plus Wylie Inn, let me offer my sincere apology for your experience at our property. I will tell you that the problems have been addressed and you will never experience that again at this property. You will see new smiling faces that are ready to clean rooms and WOW customers. We look forward to you returning to allow us the chance to exceed your expectation. Sincerely, Boris Griffin, General Manager

"Not the best for price and location"

1
09/07/2017

The service was poor, poor location, air conditioning, service and housekeeping, poor breakfast. The staff doesn't address concerns even when bringing these up. You can get much better hotels for the price around here. I just wanted to try something different but realized was a horrible choice.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
First of all, I apologize that we did not exceed your expectations. I am currently investigating your stay to see what was recorded by the staff during your staff. I do hope you decide to give us another chance to WOW you in a positive light. Our normal practice is to go above and beyond for our guest. If I can be of any assist in making things better for your next visit, feel free to contact the hotel and ask for me.

"Great value!"

5
09/07/2017

I was very pleased with the hotel, especially for the price. The only thing I did not care for was the pillows. Employees were very pleasant. I have family in the area and I would stay here again, it was convenient and the breakfast was good.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
We are pleased that you stayed with us and glad that you enjoyed it. I do apologize that the pillows in your room were not up to standard as we try to check those weekly. I will assure you that you will be satisfied beyond measures on your next trip. And, we thank you for your review.

"Good Old Texas Hospitality With Small Town Charm"

5
04/07/2017

We are locals who stayed 2 nights to escape the paint fumes from renovation work we're having done at our home. The minute we stepped inside Tonya was greeting us with a warm Texas welcome that's getting harder and harder to experience around the Dallas metroplex. Tonya talks to you as if she's your old friend who has known you forever. Her greeting set the tone of a very comfortable, relaxed stay for the 2 days we were there. Thank You Tonya!!! Loved the decor, the cleanliness, and the comfortable mattress. The breakfast is standard fare for all the BWs. Not too bad. Not too good. Just average like every other BW. Best thing is its included with room price making it a good deal for what's served. Next time we need a place to stay we'll be staying here. Plus, we will be directing all of our out of town guests to this Wylie Best Western.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
It is great to know that your stay at the property was like home away from home. It excites me to know that we as a team did everything within our power to make it worth your time. Tonya is a great part of the team. We look forward to you returning soon.

"Staff Problems"

3
26/06/2017

Currently this hotel has no competition in Wylie, others are coming; La Quinta and Holiday Inn Express. The hotel is clean, the rooms are nice, the amenities are fine. It's the staff they have to hire that just ruins your trip.

BORIS A, General Manager at Best Western Plus Wylie Inn, responded to this review
Hi, Cathy. Thank you for your review. Please forgive us for not exceeding your expectations during your stay. I assure that upon your next visit you will see tremendous change in our staff due to training and hiring. If there is anything I can do to help upon your return, feel free to contact me at the hotel. Boris

"Excellent"

4
20/06/2017

Location is close to shopping and short drive to restaurant. Overall it's adequate for the our purpose of being in town; Annual Convention of The Redeemed Christian Church of God (RCCG) North America.

BORIS A, Front Office Manager at Best Western Plus Wylie Inn, responded to this review
Thank you, We appreciate your review and love that you enjoyed your stay here at Best Western Plus. We hope to see you again soon! Sincerely, Front Office Manager Chantel McCray

"family visit"

5
08/06/2017

great place to stay, would stay there again. not a fan of wylie, but i have a granddaughter in that area, so it made it comfortable. breakfast was good. could add a 2nd, maybe 3rd waffle iron so the wait on that is not long. also add bacon. just a suggestion.

BORIS A, Front Office Manager at Best Western Plus Wylie Inn, responded to this review
Thank you, We appreciate your review and love that you enjoyed your stay here at Best Western Plus. We hope to see you again soon! Sincerely, Front Office Manager Chantel McCray

"Average hotel, good for a BW"

3
03/06/2017

Nothing fancy or outstanding to mention. Hotel was clean, except for the long, dark hairs on one of the pillows on our bed (ewww). Housecleaning also neglected to clean our room while we were there. Bathroom was ok, though the counter tops are so high! Like bar top height! At first our shower (a nice rain head btw) had crazy disco lights flashing, every time we used it, which was kind of fun but odd, lol. Then it stopped working. Our tub faucet had water coming out of it in a pretty steady stream that would not stop, no matter how hard we turned the handles. So much for "helping the environment by saving water"! We had a king suite which was quite spacious. It was odd though that the only tv was in the bedroom area, not the livingroom, so guests could not see it from the couch. The ac unit was adequate, though I hate these units that you can only have cold air and no fan control, or have the fan on and no cold air. So if you want to keep the unit running, to cover the noise made by other guests (we had a whole group of kids across the hall that liked to run up and down the hall, and slam doors, at 6:30 am on the weekend. Ugh!), you get fan only, no ac. Not a great plan in Texas! The unit is also right under the curtains (not unusual) so when the unit is blowing, the curtains go FLYING, letting the light in. Our room window was also open when we checked in....and it was almost 100 degrees out!! The employees were very nice, though it would be a bonus if they were familiar with the area, so when asking for a recommendation on a place that was open to grab a quick late-night bite, they could help ;) As for the breakfast, I couldn't say if it was good or bad. We got there 30 minutes before it was due to close and they had 1 danish, half a bagel, and some juice left, with no refills of anything at that point. Same the following day (Sunday) when we got there 45 minutes before). All in all, if you are looking for a short stay and are not concerned about breakfast, this should do fine.

"Best Western"

5
03/06/2017

Great Value and Location. This was the location of our old residential address in Wylie, TX. Now when I go back there, I stay at this Best Western because of its location however, its value should not be dismissed. Everything is always clean and fresh (new).

BORIS A, Front Office Manager at Best Western Plus Wylie Inn, responded to this review
Thank you, We appreciate your review and love that you enjoyed your stay here at Best Western Plus. We hope to see you again soon! Sincerely, Front Office Manager Chantel McCray

"Best is correct choice of words."

5
29/05/2017

The past few years this location was on a decline in both eye appeal and management. To our delight this year everything was totally painted or replaced inside and outer including landscaping. All the staff was at their best and so helpful. This location is BEST Western for sure.

"Very Clean, Modern Hotel"

4
29/05/2017

Enjoyed my stay at Wylie BW Inn. Very clean, Uneventful check in and check out. Would stay again even if it is the only hotel in Wylie. Very good quality. Breakfast bar was great also. Colors used in decor were also pleasing.

"Great employees and great food"

4
12/05/2017

Very impressed with employee interaction with visitors and their requests and needs. They took extra time and effort to make sure that we were taken care of and comfortable during our stay. Special attention was given to their breakfast items presented and proved to be tasty and the quality was excellent. Would recommend this Best Western Hotel to anyone looking for a great stay.

"New GM makes all the difference"

5
01/05/2017

While at my 13 day stay I saw a good hotel go to a great hotel. There were some staff changes happening before our eyes. We knew this just by the difference in the room cleaning to the breakfast area. The staff are very pleasant. We were treated extremely well. You get more than you pay for. But, if you are one that nitpicks then you will always find something wrong with everything.

Dellyn L, Public Relations Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for the review. The hotel management has changed and we look forward to supplying great service as always. We want every experience to be enjoyable.

"Great Place to Relax and let them take care of you"

5
28/04/2017

Staff very kind and always on duty. Great Breakfast. Staff often checked if I needed anything. Very clean and comfortable. Appreciated the Refrigerator, Coffee Maker, Iron and Microwave in suite. Free breakfast helps with finances and very convenient. Good variety of food. Didn't get to use the pool. Maybe next time because I will stay there again whenever in the area. Convenient to Laundry, Walmart, Restaurants.

"Business Stay"

5
25/04/2017

Great staff, Nice Hotel setup (workout room, pool, and the lobby were nice and clean) One of the cleaner hotels I've been to, and Loved the breakfast variety. I'll be back again. I Appreciate all the hospitality!

"New hotel"

4
18/04/2017

Great property. I question the cleaning staff, but other than that good experience. Breakfast was deluxe, not just your basic continental. For example, Waffles had not just syrup, but whipped cream, chocolate chips, and fruit toppings.

"Great stay."

5
13/04/2017

Came to visit family and friends. Love staying here. The staff was great, as well as the location. Close to shops and resturants, quiet, clean, and relaxing. Even better deal when you are a rewards member.

Shelby S, General Manager at Best Western Plus Wylie Inn, responded to this review
Thank you for staying with us at the Best Western Plus in Wylie. Also, thank you for being a loyal rewards member for Best Western. We hope you had fun visiting our lovely down town Wylie, we also hope you come back and see us again. Thank you from entire staff

"Nice"

4
10/04/2017

Was in for a family get together. Clean and quiet in second floor room. Bed and pillows were heavenly - slept very well. Loved 24 hour coffee machine. Only two minor suggested improvements; 1) need half and half available for coffee instead of dry powder creamer, and 2) restock shampoo on second night stay- needed more shampoo but didn't realize until too late. Overall great place to stay in Wylie.

Shelby S, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for your feed back of our hotel at the Best Western Plus in Wylie. We hope you come back and stay with us again. We will also take your advice that you have giving us for the creamer and shamppoo we will definintly look into the creamer.

"Great hotel when in Wylie"

4
06/04/2017

Had family come to visit us in Wylie and wanted a little more space. We picked this hotel because it was very close to our home. My parents were very satisfied with the staff. the room and the overall experience. They are both in their 70's and the hotel was very accomodating.

Shelby S, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for staying with us here at the Best Western Plus in Wylie. We hope you come back a visit us soon. We also want to thank you for the rating we will keep up the good work.

"Great hotel"

5
04/04/2017

It was very clean and staff was very friendly and helpful. We would definitely return to stay here. Beds were so comfortable. The breakfast was good also. The only flaw with that is if you dont get there early early you will miss out on alot. Which they should refill until the time its over.

Shelby S, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for staying with us here at the Best Western we are so glad you enjoyed your stay. We love the feedback that you have given us and we will take it and improve for the next time you stay with us. We do hope to see you soon. Thank you again from Our entire staff Best Western Plus Wylie

"Horrible housekeeping staff!"

2
30/03/2017

We recently stayed at this hotel as we were in town for our son's wedding. We had issues with no housekeeping at all on one of our 5 days, and no fresh towels left on 2 occasions. Our daughter in the next room NEVER HAD HER ROOM MADE UP THE ENTIRE 5 DAYS!!! Plus, her shower curtain had mildew all on the bottom. Very disgusting! The breakfast was generally good, and the woman in charge of it was very good at keeping things stocked. But one day, the day our room was not touched, there was a different woman in charge of breakfast, and she was not as good at restocking, and didn't even bother making the oatmeal. She just threw a jug of milk in frig rather than filling the carafes for both whole milk and 2% milk. I have to wonder if anyone other than her worked that day, including housekeepers. We heard other complaints of housekeeping from other guests, so if this is a problem with their staff, why hasn't it been remedied? It's as if they blow off everyone's complaints. Oh, and the one day our room wasn't touched, I went to front desk for clean towels and wash cloths. I was given hand towels to use as wash cloths because the clerk said there weren't any. I guess there was no staff to do laundry that day too???

Shelby S, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for your review, We are truly sorry about your stay here at the best Western. We love this kind of feed back so we know where to improve with our staff. I will be talking with our housekeeper about this issue and hoping the inconvenience did not affect your wedding experience. We do hope you come back and stay with us here at the Best Western so we can show you the improvements. Thank you

"Good stay except for room service."

3
28/03/2017

The location was excellent and the rooms were clean when we got there. The room service thereafter was poor. Did not make our beds 1 day, empty trash or furnish us with fresh supplies. Excellent breakfast. Staff at desk were friendly.

Shelby S, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you so much for staying with us here at the Best Western and also thank you for the review. We are terribly sorry for the room service that you received during your stay. I have spoken to the Housekeepers about their lack in service. We hope you will come back and stay with us again so we can show you the improvements. IF you have any questions please don't hesitate to call me at the hotel at 972-429-1771. Thank you

"Great hotel"

5
22/11/2016

Great hotel, love the breakfast in the morning. Love all the stuff that is provider to you . Great staff. Overall everything was great will recommend to anyone to stay at this hotel. Very clean & profesional

"Quality hotel. Excellent location."

5
18/11/2016

Nice quality hotel. Very convenient location. Price is decent. Beds are comfortable. Right across the street from Walmart. Swimming pool has waterfall that streams into pool. Some of the rooms have led shower heads that light up different colors while you shower. I have stayed here over 2 months straight. I will continue to use this hotel for work.

"Fast service"

5
17/11/2016

Fast service. very friendly. clean room and clean restroom. Didn't have any billing issues on my account statement. Came in around 2am and there was an attendant available not sleeping or no where to be found like at other hotels.

"trip"

4
11/11/2016

it was a very nice hotel but the walls were real thin and the guy next door snored all night, and there were some sketchy guys hanging around on the bench most of the day but other than that it was fine

"uncomfortable"

2
02/11/2016

Broken toilet seat TV mounted to the wall where the occupant of the 2nd bed had trouble seeing the screen Lousy room cleaning staff Maintenance crew non existant Thin, dour coffee downstairs Cold pool and sitting tub

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our wonderful hotel. I am so disappointed to hear that you did not find our hotel to be as amazing as all of our other guests do. Our guests usually rave about our beautiful hotel and the incredible breakfast, perfectly clean rooms, quiet and relaxing outdoor area and outstanding staff. I appreciate you letting us know that the toilet seat in your bathroom was loose and am happy we were able to fix it. Kindest Regards, Barbara Israel General Manager Voting Member, Best Western

"Great place to stay"

5
29/10/2016

I have stayed at this location a couple of times. Staff is amazing, breakfast is surprisingly great, and rooms are very comfortable. I actually stayed at the Hilton in Rockwall (prior to discovering BW) I enjoyed the view, but i prefer the customer service and comfort at Best Western than the Hilton hands down. You will not regret your choice.

"Nice 3 star "

3
22/10/2016

We spent one night at this hotel. It was very clean , all the employees were friendly , and the pool was particularly nice. We did not try the breakfast but it looked okay . We will stay there again when we are in Wylie,

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review for our beautiful hotel. I am so happy to hear that you found our hotel to be so clean and our staff friendly and helpful. I was so disappointed to hear that you did not get to experience the absolutely amazing breakfast we serve our guests every morning. We go above and beyond what is required by Best Western and serve just about anything you could want for breakfast. I hope you get to enjoy it the next time you visit Wylie. Kindest Regards, Barbara L. Israel General Manager

"Like home"

5
21/10/2016

Caring and attentive staff, accommodating and exceedingly friendly. My family and I were in town for funeral services and had four rooms, all of which were well grouped and easily accessible to all amenities. The staff members were quick with smiles, polite and courteous, well mannered and very considerate considering the purpose of our stay.

"Improved breakfast"

4
17/10/2016

Good clean property, staff tries extremely hard to satisfy guest. Housekeeping varies like the weather. Morning breakfast has been improved tremendously, although coffee is 'not fresh brewed', tastes more like instant. Room prices also vary considerably so book early on line.

"Clean"

4
09/09/2016

Nice clean and comfortable place to stay. Breakfast was better than the carbohydrate stations most hotels are known for when there's FREE breakfast. Lots of noise from neighbors doors slamming and footsteps down the hall. I would stay here again.

"Wonderful stay"

5
24/08/2016

The staff from the front desk to the breakfast area went over and beyond to assure I had everything I needed. The entire hotel inside and out was clean even with the constant rain they were having in the area. The choice and quality of food was excellent. Lots to choose from and fresh

"DFWDJ.ORG was hired to DJ a wedding"

5
22/08/2016

We had to play a wedding and this hotel went above and beyond to help us with a room. We really enjoyed our stay. They had a nice pool area to relax in. The free breakfast was great the next morning to get us fueled up and ready to head back home. We also enjoy the free internet it helped keep us all in contact before the wedding.

"Except for the Fall"

4
12/08/2016

I was going to rate the property and its staff highly for their professionalism and condition. The hotel is well maintained, the breakfast varied and delicious, and the rooms spacious and clean. I was there for a wedding in July 2016, and overall it was a very good experience. However, when I fell at the pool and sprained my ankle and had to seek medical attention, (even after a 12 day stay), the manager refused to do so. The pool is dangerous due to the fact that it has no handrail or ladder to use, and I misjudged the depth of the steps. I am very disappointed that the hotel assumed no responsibility nor sought to compensate me in any way.

"Refresh & Refuel"

4
01/08/2016

Staff was very helpful. Breakfast area was very crowded, so we sat with strangers. Biscuits were in short supply, but enjoyed the yogurt and fresh fruit, which some Best Westerns didn't offer. We had a problem with the steam iron, but were in a hurry, so didn't take the time to report it. Room was spacious, clean and very comfortable.

"basically, it offers right what it advertizes."

3
25/07/2016

Got my room via 3rd party for a great price. The hotel is clean, and the staff are friendly. The room was spacious, with a lounge chair, desk, small refrigerator and microwave. The king bed was comfy, and the bedding white and spotless. The bathroom is good sized, the towels are plenty and fluffy. They offer a "grab and go" breakfast for early risers. There is a Walmart across the street and a pizza place next door. This is a 2 1/2 star hotel, and that is what you get, clean basic amenities. Want more? Get a room with a higher star level. :)

"Friendly hotel!!"

5
09/07/2016

This Hotel has some amazing staff that goes above and beyond for the guest here. The rooms are fabulous love the colors, and the bed are great. The breakfast had so much to choose from, oatmeal, waffles with lots of toppings, etc.. I will definitely be going back.

"Good value"

5
08/07/2016

We had to stay in the this hotel due to the hail storm that affected our house. Throughout our 2 month stay, the staff was very helpful and courteous to my wife and 2 small kids.They had very clean facilities and the breakfast was good.

"The definition of "okay""

3
04/07/2016

This hotel is the definition of "okay". The rooms were clean, the beds were comfy and the showers worked. The showers actually have really cool light up waterfall style shower heads that might have been the highlight of the room. They had a pretty good breakfast included. However, from start to finish it seemed like the hotel kept making mistakes. Wrong number of bed, wrong dates for a pull out bed, broken lightbulb in the room. The staff did their best to remedy these mistakes.

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for your review of our wonderful hotel. I am so happy to hear you were able to enjoy the amazing and massive breakfast we serve daily. We had a wedding party staying with us when you were here that reserved king rooms but wanted double rooms when they arrived. It was certainly a challenge to take care of this unfortunate situation and we apologize you were affected by this. I am so happy our exceptionally trained staff was able to remedy the situation for you and take care of your needs during your stay. Kindest Regards, Barbara Israel General Manager

"Good Sleep"

5
15/06/2016

We were exhausted when we arrived. This Inn was welcoming and lovely with a pleasant staff. The room was beautiful and comfortable. We slept well and enjoyed the full breakfast the next morning. We would happily stay here again.

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing such a nice review of our wonderful hotel. We do have an amazing staff that is always warm and welcoming. I am so happy you were able to enjoy our amazing full hot breakfast. It is certainly the highlight of our guests stay with us. We look forward to seeing you again on your next visit to Wylie. Regards, Barbara Israel

"Theft"

1
09/06/2016

My family was double charged and it was clearly Best Westerns mistake. I called four different time and left messages to speak with the manager Mike. I never got a call back even after corporate emailed him telling him to follow up with my family. I've never been treated so poorly by anyone. This location will steal your $$$. I booked my stay through Orbitz and saved over $25 and the young lady needed my credit card for incidentals and of course that's what most hotels do. My accountant noticed the charge and unfortunately since they're a franchise a Best Western I can't be helped. Sad to do this to a family who was visiting for a funeral. STAY AWAY!

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for your comments. I am so sorry you experienced the issues you did with the online third party booking source Expedia. After speaking with you length twice, I understand you booked a room with them after discovering you could save 10.00 for the one night. I am also sorry they made the reservation for the wrong night and because the reservation was pre-paid with them directly, there was nothing we could do because you paid them not us. However, we are so happy we could accommodate your needs with the last room we had available that night.

"Very accommodating accommodations"

5
08/06/2016

Very reasonably priced (fairly new and clean), with breakfast, microwave and mini-frige. But what made the weekend memorable was the staff... had a gathering of 11 family members attending a local high school graduation, and the staff was so helpful, opening up a conference room for us and everything... very pleasant stay.

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you so much for your review of our wonderful hotel. I completely agree with you, we do have an amazing staff who are always willing to accommodate every need of our guests. I am so happy you enjoyed spending time with your family and that we were able to offer you our meeting room. Thank you for noticing how clean and beautiful our hotel is. We look forward to seeing you again on your next visit to Wylie. Kindest Regards, Barbara Israel

"Family Reunion - Great Experience"

5
18/05/2016

Wonderful experience. Rooms clean and comfy. Bathroom was nice and clean...good water pressure in shower with crazy neon lights on the shower head LOL. Would most definitely stay there again. Nice location - great free breakfast. Nice pool great place for kids and the hotel is pet friendly.

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our amazing hotel. It sounds like you were able to experience everything our hotel has to offer. I agree with you, the hotel is an absolute treasure and our staff is so friendly and accommodating. Those lights on the rain shower heads are so awesome. We get so many smiles from our guests about them. We look forward to seeing you again. Kindest Regards, Barbara Israel General Manager

"Pleasant stay"

5
16/05/2016

Good value for your money very clean and well kept. personnel were as good as it gets, no complaints, in fact praise. The area had just gone through severe storms with some damage to motel, but we only knew that because we were told. Our experience could not have been better.

BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you so very much for your review of our beautiful hotel. Yes, our hotel experienced a great deal of damage during the storm. In fact, the damage was so extensive that we were faced with the possibility of closing the hotel for a few days. However, thanks to the dedication of our amazing staff, we pulled together and worked 34 hours straight to assure we would not have to close and move our guests. It is a compliment to know that your stay was flawless and you had a perfect experience. We look forward to seeing you again. Regards, Barbara Israel

"Great hotel"

4
13/05/2016

I've stayed here about once a month for 4 or 5 nights at a time for $76 per night. Then it was $80, all via booking.com. Since then they have redecorated everything from carpet to bedding to new showers including the disco shower head. Now prices at $160 at hotel/reservations and $149 via booking.com. New carpet, bedding and a disco showerhead is NOT worth doubling the price!!! But it's the only hotel in Wylie area for miles. So they will probably get their high price.

"great stay"

5
13/05/2016

bed was great. i loved the pillows. breakfast not bad. sausage was under cooked. eggs were perfect. good coffe. great location. not sure why parking was roped off. they were short on parking spaces for the guest.

"Excellent 3 night stay!"

5
06/04/2016

My sister and I stayed here for 3 nights during a visit with family in Wylie. All of the staff were very friendly, rooms were clean and better yet, smelled clean. We were very happy with the breakfast.

"Mike"

4
04/04/2016

I made my reservation through Expedia because of Mike. Contacted Mike twice to discuss reservation and pricing but he was rude and pretty much made me fell like he didn't want my business. YI- I have my daughter stay at your hotel because usually it is a good experience. The rooms all need some type of light in the far corner, too dark.

"Great value for the money"

5
28/03/2016

Very comfortable rooms, staff great easy to find. for the nightly rate can't beat it. They asked me if there was anything else I needed before I went to my room. Everybody was smiling and they looked like they enjoyed there jobs

"Best Western Wylie"

4
09/03/2016

The BW Wylie has had a complete remodel. The new look is classy. I hope it can stay that way, I'm not sure with the light colors they have chosen to go with. The breakfast is more than adequate for light breakfast folks like ourselves. The staff members are outgoing and always willing to help.

"Great Spot for a Quick Trip"

5
07/03/2016

The hotel was great. It was clean, the staff was friendly and it's conveniently located right across the street from a Walmart. Also, this may sound silly, but the size of the refrigerator in my room was bigger than any hotel I stayed in and I was able to stock it well. Bring your own pillow - my only advice.

"Great, Friendly Staff"

5
29/02/2016

Great stay. Staff was helpful and very courteous and friendly. Only problem, they were unable to fix bathroom light that keep flickering on and off. Was informed by staff that they were having maintenance staff issues.

"Great Stay"

5
22/02/2016

Hotel has been recently upgraded and it is unbelievable!! New carpet and even a disco rain showerhead!!! Hotel is so clean and smells totally awesome. The breakfast is comparible to any good quality restaurant food.

"Great Hotel & Great Staff"

5
21/02/2016

The hotel and the staff were wonderful. Unfortunately, I became very ill while I was at the conference I had been attending and went back to my hotel room to rest. I eventually went to the Emergency Room. The staff was caring and offered to help. When I returned, I needed my sheets changed and a general disinfection of the room. Although the maid service was gone for the day, Daniel, the evening desk person, was happy to help with all my needs. He was courteous and thoughtful.

"Very Satisfied"

5
20/02/2016

Our experience at your hotel was great! Your staff, the room, the breakfast selections - very satisfied! Appreciate the outside lighting as we arrived at night. The shower head was like standing in the rain. It wasn't a small channel of water hitting you, it was a really nice & wide flow....the lights in the shower head was total awesome!!

"Great stay"

4
14/02/2016

Booked the hotel online no problem. The staff was very friendly. Rooms very nice and clean. You are only mins away from great shopping, food and many other attractions. I enjoyed going to Firewheel the shopping was awesome. For the price great place to stay.

BLISRAEL, Management Group at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our beautiful hotel. I agree the hotel is in a perfect location with easy access to many areas around the Dallas area. We are so pleased to hear you enjoyed your stay and look forward to seeing you again soon Regards, Barbara Israel

"Tornado relief life savers!!!"

5
09/02/2016

Our home was destroyed in a tornado. We checked in on 12-26,and are currently still here. The staff has gone out of their way to make us feel at home. I cannot say enough about the wonderful accommodations they have given to my family. The hotel is decorated beautifully inside and out. All of the management, and staff have been wonderful to us. I would recommend this hotel to everyone!!

BLISRAEL, Ownership Group at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our wonderful hotel. We are so happy to hear you are enjoying your stay with us. I agree with you, the hotel is absolutely lovely both inside and out and the entire staff work very hard to assure we provide the most enjoyable stay possible to all of our guests. Regards, Barbara Israel Ownership Group

"This hotel is PERFECT!"

5
09/02/2016

We moved into this hotel and have received nothing but EXCELLENT service. All of the staff members here greet you with a smile and they go above and beyond to meet your every need! Barbara, the new manager, has recently been renovating the hotel, and she has truly made it feel like home. If you are looking for a FANTASTIC hotel, then this is the hotel for you! The breakfast is absolutely delicious and includes a waffle bar, oatmeal bar, and SO much more! It has a VERY friendly and welcoming environment, and I would recommend it to EVERYONE. Denver, Rickey, Daniel and Mario are all very professional and they are EXTREMELY friendly and helpful. The rooms are very nice, and cleaned daily by the hard-working maids. Overall, I LOVE this hotel, the staff, and the environment. STAY AT THIS HOTEL!!!!

BLISRAEL, Ownership Group at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our amazing hotel. Thank you for noticing how hard the entire staff works and how friendly everyone is. The entire staff strives to assure that all of our guests have the best stay possible every time. I completely agree with you, our breakfast is truly amazing and it has almost everything you could want for breakfast. My favorite is the fresh oatmeal bar with all of the wonderful toppings. We look forward to having you stay with us again soon. Regards, Barbara Israel Ownership Group

"You should stay here!"

5
08/02/2016

Daniel and Kaylee made our stay a pleasure and made us feel welcome. Clean room was comfortable but needed the addition of one more light in the TV corner, annoying. Breakfast was good, fresh and hot. We enjoyed the Texas shaped waffles. The beds were comfortable. Parking lot was well lit.

BLISRAEL, Ownership group at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our wonderful hotel. I am happy to say that the lighting upgrades are being done now which will give the rooms more lighting. I want to thank you for mentioning the breakfast, the selection of fresh hot breakfast items really is amazing. I agree, our staff does a wonderful job of making everyone feel welcome and assure all of our guests have everything they need to have a great stay. We look forward to seeing you again on your next visit. Regards, Barbara Israel

"Newly renovated"

4
03/02/2016

The new renovations are incredible! Light up shower head is awesome and my kids love it! The rooms are clean and accommodations are great. The breakfast is delicious and the staff works hard to provide a variety of breakfast items daily to satisfy the clients. The staff is also very friendly and accommodating. They will try to provide whatever you need to make your stay as comfortable as possible. I highly recommend this hotel to whoever is visiting the area.

BLISRAEL, Ownership Group at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our beautiful hotel. I am so happy you enjoyed the new rain shower heads, the light show is a bonus and our guests love it. Thank you for noticing how warm and friendly our staff is, they are all amazing and make sure all of our guests enjoy their stay. We look forward to seeing you again on your next visit to Wylie. Regards, Barbara Israel Ownership Group

"Family Reunion"

5
01/02/2016

Overall experience was excellent. The room was nice, CLEAN, and the staff was great. Danial E. always went above his 'duties' to accommodate our needs. He was not only friendly and helpful, but made us feel at 'home'. Family friendly... Food was good. The location was perfect, close to our kids in Wylie, and close to Dallas and our activities. The Hotel is not new, but is kept in good repair. We stayed 5 nights, and was perfect for our needs. We will definitely stay here again.

"My visit in the hotel"

5
30/01/2016

In the hotel i found whit alot of pepole realy good in my room i had a good service made by rosa in frontdesk by mike thankyou i will go visit that place. In the breakfast is so delicious i will like that you have more diffrent foods and more workers more friendly

"Bring your own Desk Lamp"

3
29/01/2016

Is it me or are hotel rooms getting darker? This room only had 3 dim lamps for the entire room and a light at the entry. No desk lamp. So flippin' dark I can't see a thing. The bathroom was extra dark with a noisy fan light and one dim fixture mounted too high over the mirror to be useful. I tried to work at the desk but can't even read my papers in the dark. Everything else was ok. The room was clean and the wi-fi worked really good. My room smelled like rotten melon but I got used to it after a bit. The door latch was broken. Perhaps maintenance staff can bring a desk lamp, some air freshener, and a screwdriver on their next visit. My little dog that I travel with seemed happy here. They charge $20 for your travel buddy. It's the best hotel in town......ok it's the only hotel in town.

"Best value, exceptional rooms"

5
03/01/2016

Quiet room, clean and fresh, excellent staff and great food. The room is set up perfectly so you can visit in the seating area without feeling like the bed is in the middle of the room! Just a great experience all around!

"quiet, clean, friendly"

4
30/12/2015

The room was large, staff was friendly, the breakfast had warm and cold items available. There were hot eggs and sausage, make your own waffle, yogurt, cold cereal varieties and fruit. Juices, milk, and coffee. We've stayed her before and would stay here again.

"great hotel"

5
27/12/2015

Loved the room loved this hotel looked very upscale. The staff went out of their way to make our stay enjoyable. Good location for us only hotel in the area. Breakfast was hot and fresh plenty of choices and fresh fruit. Will be the place we stay from now on when in the area.

"Best Western Plus in Wylie, TX is Amazing!"

5
24/12/2015

If I ever need to stay at a hotel in Wylie again I will make sure to stay at Best Western PLUS! The staff was very friendly and professional. The room was very nice and clean. Great location and close to friends.

"poor judgement"

3
20/12/2015

Arrived late to find out that the lobby, hallways, and our room had been painted just that day. The latex paint smell was very strong and made my asthma flare up; we requested early check out and moved to another hotel. A simple courtesy call from management could have avoided this disappointment; I would have gladly booked elsewhere AND thought more highly of the BW name and assumed values.

"Over Priced Hotel With Poor Janitorial Service"

2
16/12/2015

I have stayed at this hotel over 30 times in the past two years. A new owner has taken over and the price jumped over $20.00 in the few months of the ownership. My last stay was very unpleasent. I found out about the price increase and it took three different rooms before I had a clean one. This will be my last stay at this location.

"TERRIBLE"

1
16/11/2015

Walked in to check in for the night. We went to the elevator, and there were rolls of carpet thrown all over the hallway on the first floor for a "remodel", I guess. We got in the room, and found the sheets to be questionable, due to some particulate matter on one bed that looked like shed skin or something. One bar of soap in the bathroom for washing hands and bathing. There was some kind of weird disco light shower head. I did not quite understand why it was in there. Check out time was at 12pm, but at 10am, loud amplified music began bleeding through the sheetrock, then at 11am the desk calls the room to inform us that we had to check out at noon. Duuhh! I asked the desk clerk where and why there was amplified music coming through the walls, and he explained that there was a church gathering in the room below us. This was a Sunday morning by the way. I don't have a problem with religious gatherings, and if not traveling, would normally be in worship services myself, but as a paying customer, the agreement was 12pm checkout. There was no disclaimer about the 10am assembly downstairs. Why rent the rooms surrounding the assembly room if they have to amplify their music? Or maybe they should ask the church goers politely to "unplug". Needless to say, it was not a good experience.

"Want a good night's sleep?"

4
10/11/2015

Clean, comfortable, economical place to stay in Wylie, TX. Very responsive staff. Nice lobby with free breakfast. Small exercise room and small pool that is open in the summer. Near a Starbucks and Walmart which is always nice when you are on vacation.

"Best Western PLUS Wylie, TX"

5
10/11/2015

Very friendly staff. Quick check-in and out. Very clean and quiet rooms. I'd recommend this as your hotel when in the area. Gas station, Wal Mart, restaurants are very close. No traffic in the area at all.

"Very Comfortable for the cost"

4
05/11/2015

We have been staying at Best Western since I was a kid. Best Western has great value for the cost of staying. Rates per night vary from one location to the next however for the most part the rates are very reasonable and the amenities are pretty nice. I did have a couple of recommendations regarding our last stay however we would not hesitate to stay again. I miss the towels with the little bear in his slippers and night cap.

"Undesirable location"

2
30/10/2015

Not a good experience. Will stay somewhere else next time. Went to McDonald's for breakfast instead of hotel. Do not expect wake-up call or express check-out. A/C unit has governor. Could not get room cool enough. Paint drips & poor carpet installation.

"Great Hotel"

5
19/10/2015

This is the second stay in the last 2 months and we really like staying at this location. Rooms are clean and carpets and mattresses were replaced during our stay. Staff was friendly and very helpful.

"Stayed over night for relocation"

3
08/10/2015

My hubby and I relocated to Wylie recently. We closed on our new house on Oct 2nd and needed a hotel to stay in over night on the 1st and a place to park the U-Haul. The Best Western Plus is currently the only hotel in Wylie. I hope Wylie has more hotels in the future. We had our dog and cat with us and the pet fee was $20 per pet which was fine although the HI express we stayed in in Hope, AR pet fee was a flat $25 extra (not per pet). The room we stayed in on the first floor could have used some updating. The carpet had tears in places. The only area that appeared to have been recently renovated was the bathroom. I thought HI express had better breakfast options. Their hot items as far as protein was commercial scrambled eggs and ground sausage on tortillas. I was not feeling like a breakfast burrito for breakfast that morning.

"Really nice place to stay"

4
05/10/2015

Friendly staff, nice breakfast, clean, comfortable rooms. My only complaint is that there are no hair blow dryers in the rooms, which is unusual these days. I think this is an oversight by Best Western Corporate, especially in a Best Western Plus property.

"New clean,perfect location for our travels"

5
04/10/2015

And it was right across from a Walmart,so what else could you ask for.Very nice staff,clean nice size rooms,large bathroom.The stay here was a very nice experience.I have stayed at a Best Western Hotel the last two weeks and both were excellent.

"Always great!"

5
15/09/2015

We stay here every time. Again, this visit exceeded our expectations. While there were noisy people above us, the staff went above and beyond to assist us in the situation. Some construction in the parking lot, but not unbearable. Always a pleasant stay! Highly recommend!

"Highly recommended"

5
14/09/2015

Friendly Staff, clean rooms, nice, relaxing pool area, fully-equipped exercise room, great breakfast, and Church service on Sunday! All under one roof. You can't beat that! Parking was available very close to the door.