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Best Western Hotel Woodstock Inn, Woodstock

4.0/5  - basé sur 324 notations.
990 Lake Avenue, 60098-4244, Woodstock, United States - visualizzare mappa
Best Western Woodstock Inn - Facciata dell'albergo Il Best Western Woodstock Inn è situato nel centro di Woodstock. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Classificato hotel numero 1 di Woodstock e dell'area circostante. Vieni a soggiornare in questo hotel caratteristico di Woodstock, Illinois, che combina il fascino della provincia con servizi modernissimi ed è situato a pochi minuti dal centro storico di Woodstock. Il Best Western® Woodstock Inn offre camere comode e rilassanti a tariffe convenienti. Questo hotel della contea di McHenry è a pochi minuti dal suggestivo centro storico di Woodstock. Qui, lungo il perimetro dell'incantevole Woodstock Square, troverai numerosi negozi di lusso, ristoranti e aziende, nonché lo storico teatro dell'Opera, in cui attori del calibro di Paul Newman e Orson Wells hanno iniziato la propria carriera. Gli ospiti sono attirati in questa zona da eventi annuali che comprendono fiere d'arte, i Dick Tracy Days, il festival Groundhog Day (il film di Bill Murray del 1993 è stato filmato qui) e il Lighting of the Square, una delle mete preferite dai turisti. Gli appassionati della vita all'aria aperta apprezzano la vicinanza di questo hotel di Woodstock a meno di un chilometro e mezzo circa da un ampio sistema di parchi con stupendi percorsi per passeggiate in bicicletta. Dal Best Western Woodstock Inn, situato in una comoda posizione nel cuore della contea di McHenry, si possono facilmente raggiungere le città circostanti, tra cui McHenry, Elgin, Algonquin e Huntley. La struttura è inoltre vicina ad aziende note a livello internazionale come Brown Printing e Well's Manufacturing, ed è anche una soluzione d'alloggio comoda per lavoratori impegnati nell'ambito degli appalti pubblici locali. Questo hotel di Woodstock è anche a breve distanza dagli aeroporti internazionali O'Hare e Midway, e dall'aeroporto di Rockford. Gli ospiti di questo hotel della contea McHenry in cui sono ammessi gli animali domestici possono approfittare di servizi tra cui camere spaziose e arredate lussuosamente, dotate di accesso a Internet ad alta velocità gratuito, televisione via cavo/satellite a schermo piatto, microonde, frigorifero e bollitore per tè e caffè. Un numero limitato di camere dispone di vasca idromassaggio, e offriamo anche camere conformi ai requisiti ADA per l'accessibilità con sedia a rotelle. Inoltre, ogni mattina al loro risveglio i nostri ospiti potranno approfittare di colazione continentale e quotidiano gratuiti. I visitatori apprezzeranno anche la piscina e il centro fitness all'interno dell'hotel. Prenota oggi stesso!

Best Western

Hotel Woodstock Inn

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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 325 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
158
Molto buono
108
Nella media
32
Scarso
11
Pessimo
16
CONSULTARE I PARERI SU
Affari Affari
64
Business Business
48
Da solo Da solo
14
Di coppia Di coppia
37
In coppia In coppia
80
In famiglia In famiglia
131
Viaggio con amici Viaggio con amici
28
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great continental breakfast!"

4
11/10/2018

We reserved a room last minute to go to a funeral and they gave us a great price, very sweet front desk staff, and gave us late check out for no extra charge. The breakfast room was so clean and offered a wide variety of breakfast foods. They have a pool, gym, business center, video gaming, bar, vending, & washer/ dryer. Our room had a microwave, TV, and refrigerator. Only complaint was the bed was pretty worn out and the room didn't have full window light blocking curtains.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We wish you had asked us about the window light blocking curtains since all room windows does have that. We would have been glad to show you to make your stay comfortable. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"It was a very nice place for the price, stayed for 8 nights. Over all we would come back again."

5
05/10/2018

The front desk was very polite and a accommodating.Indoor pool was cold.The toilet in are room was to low not made for older people.Breakfast was good except I would have liked it hotter.I would come back again.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Best Best Western"

4
02/10/2018

We stayed overnight at the Wwodstock Best Western. We booked ahead directly through the hotel after having terrible service trying to book in Edmunston using the 1-800 number. The gentleman who we booked with was helpful and lovely. The staff at checking were very helpful as we requested a ground floor room they could not offer. However he gave us a room next to the exit and the elevator. The room was lovely and spacious and very very clean. The beds were comfortable. Breakfast in the morning was hot and delicious even though the hotel was very busy with wedding guests from the day before. We arrived late and staff helped us find a spot to eat. The whole experience was friendly and very efficient. After traveling for 10 days this was one of the best overall experiences along the way. Highly recommend this property.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Excellent hotel experience"

5
27/09/2018

I've stayed at this hotel numerous times. The staff is extremely friendly, the hotel is clean and comfortable, and the breakfast is excellent compared to other free hotel breakfasts. Highly recommend this hotel.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great Hotel....Thanks!"

5
16/09/2018

Fabulous one night stay. Coffee 24 hours...wow. Great breakfast....thanks! Caryn was on duty when we arrived...wow what an asset. She is everything and more necessary for a succesful business. The front desk person impression will make or break a positive experience. Thank you Caryn. I love to experience great people like you. Makes my heart happy❤️

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Comfortable, Great Value Hotel"

4
15/09/2018

Stayed here for one night on vacation, in September 2018. Very satisfied with the accommodation for the price paid. Although fairly basic, room was large and clean with a comfortable bed and all the amenities we'd expect at this price level. Hotel easy to find beside IL-47 but rooms aren't near the road so little noise. There's a convenient restaurant next door for dinner and although it was closed due to the Labor Day holiday, there are various other choices elsewhere in Woodstock. A basic breakfast buffet is included in the price of the room and provided enough to get us set up for the day ahead.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Excellent service above and beyond"

5
05/09/2018

I was on crutches and my husband and nephew had to drop me off early. The staff helped me to my room and even let me sign in 2 hours early!!! The hotel was excellent in every possible!!! We will be back!!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great Value in Woodstock"

5
02/09/2018

We thoroughly enjoyed our stay at the Best Western Woodstock. The service was attentive and the complimentary breakfast was great. We plan to stay here again the next time we're in the Woodstock area.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great experience"

5
31/08/2018

Stayed in the hotel for few days as I was having meetings to attend in near by towns and the experience of my stay was great they have very good rooms with great hygiene care I love the jacuzzi rooms the deluxe one was very relaxing after every meeting also they have very healthy complimentary breakfast if you are visiting nearby towns it's the best place to stay .

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great comfort"

5
31/08/2018

Had a very great experience ,stayed with the family love the morning complimentary breakfast and swimming pool also they provide the. Fitness room also the manager is very kind and helpful with the town direction and suggestions

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great experience"

5
31/08/2018

Very nice experience and great experience with good breakfast and very good management Location is also very good with nice parking spaces And best sarounding and very easy excess from route 47 and peaceful full place

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Fantastic experience"

5
31/08/2018

Visited for few bussiness meetings nearby had great experience they have very polite and helpful management also provides very nutritious and delicious complimentary breakfast also have facility of swimming pool, fitness room, casino , ice vending machine and many more I would seriously recommend this hotel for 50miles of radius

"An Extremely Pleasant Stay"

5
15/08/2018

I was a guest for three nights during a recent trip to Illinois for the third leg of my book tour. The hotel is easy to find; it's close to anything/everything you might need. The staff is pleasant and knowledgeable. And the hotel is spotlessly clean!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Worst Best Western"

1
08/08/2018

Worst Best Western ever , I came here because I was staying at a hotel that didn't have free breakfast, I called at the front desk while I was at work in the overnight hours and I spoke with some lady at the front desk , she did my reservation and I specifically told her that I wanted a room next day in the morning because I got out of work around 6:00 am , so she said it was fine , well I did the check out at the other hotel I was staying and I moved to here . As soon as I got to the hotel the guy at the front desk told me he didn't have any room clean and that I had to wait until 3:00 pm to get one room after whatever the lady told me . Also hotel looks really old and dirty I don't recommend nobody stays here because they like to lie to customers and make them lose time .

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent inquiry at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We offered you early check into the room type of Premium King but only thing you were required was to move to different room type on your last day of stay since Premium King was sold out for that Sat. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 815-337-0165. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Decent hotel, great value"

4
07/08/2018

We stayed at this hotel when we were in the area for a baseball tournament. Check-in was quick and all the staff was very friendly. The room was nice and the bed was comfortable. The breakfast was very good - eggs, sausage, biscuits and gravy, waffle maker, and bagels, fruit and yogurt. Something for everyone. We checked out the pool and workout areas but didn't have time to use them. Overall, I thought this was a great hotel and the location was perfect for our needs. I would recommend this hotel.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Clean, friendly staff and good free breakfast"

5
30/07/2018

This is an older hotel but was updated and clean. The staff were super friendly and even allowed us an early check in for free. The breakfast was really good with scrambled eggs, sausage and make your own waffles. The pool was clean and decent sized. If you are looking for a good value and don't care about fancy accommodations this was a great deal! Would stay again.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great Value "

5
19/07/2018

We recently spent two pleasant nights here. We had two rooms, both reasonably priced. The king bed room we were in was spacious and well-thought out. Our rooms were very quiet. The staff was very accommodating and went out of their way on multiple occasions to make our stay pleasant. I especially want to thank Pradip, the property manager for his friendly help.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Friendly and quiet"

5
19/06/2018

The hotel is set back from the road and our room was very quiet. We arrived late in the evening and the receptionist was extremely helpful greeting us with a big warm smile. Check-in was straightforward. Very comfortable bed with pleasant furnishings. Advised to go to Nico's bar and grill just up the road. Cannot comment on breakfast as we were late rising but this was included in the price making our room extremely good value for money. Definitely stay here again.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Very Nice for the price"

5
07/06/2018

Very nice place... Breakfast was super.. Great location, close to everything. The room was very clean. The staff was very friendly. We would stay here again if we are in the area. The diner next store was very nice too

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Good place to stay"

4
06/06/2018

The hotel seemed to be well run. The available alcohol and gambling behind the front desk was invisible and didn't present any problems with noise. The room was nice, though the tub plumbing was old. The breakfast was predictable, but didn't have as many choices as some. All in all, a good place to stay.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Simple and nice ??"

5
28/05/2018

My wife and I just completed a trip to Union Illinois for the Illinois Railroad museum with our stay at nearby Woodstock Illinois. Hotel room was clean, friendly staff, and a very nice breakfast in the morning. Amenities were all near by (gas, restaurants, and Walmart if needed) and it was nice and quiet after our day in the heat. Would stay there again whenever we are up that way. Thanks again!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Always convenient for family gatherings."

5
27/05/2018

We had a family funeral nearby in Cary, Illinois. There was no one in the family to house relatives. Several of us decided from past experience and loyalty for Best Western decided we will all stay at the Best Western in nearby Woodstock. We were all happy with the decision. We still gathered and had fun even though the funeral was actually cancelled. Thanks for Best Western keeping all of us together.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Keto-friendly breakfast, comfortable, and friendly staff. "

5
20/05/2018

We stayed here after a wedding in Harvard, IL. The check in process was quick and the desk manager was friendly. The accommodations are spacious and comfortable. Everything looked very clean. The shower was a little dated looking, but the water pressure was fine and there was plenty of hot water. We missed breakfast but I did have a look at the breakfast room before leaving, it's quite extensive, and there was a fridge with hard boiled eggs in it that we could have grabbed along with coffee on our way out. Finally, a continental breakfast that's Keto friendly!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Family trip"

4
18/05/2018

Stayed at Woodstock before. Great staff, clean room. Convenient location. Dog walk area needs some improvement. Used the laudry facility. Breakfast room was adequate, various items OK. Would definitely stay here again.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Pet friendly"

5
14/05/2018

Anyone traveling with a labrador retriever knows it's hard to find pet accomodations for dogs over 30 lbs. Woodstock Best Western not only allows my size dog, but I found that the pet room was exceptionally clean and fresh smelling. It was worth the extra pet fee. There is a good size private area for dogs to take care of business.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Best stay at Best Western!"

5
12/05/2018

My son, his girlfriend, and I drove up to the Chicago area to attend my mother's funeral. After driving for roughly 9.5 hours, and being exhausted, both physically & emotionally, service was excellent

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"SWEET"

4
11/05/2018

Could be better if there was food at night. I had to walk to the nearest Wal-Mart to get food in the dark with my 11 month old daughter. The stay was lovely and the room was amazing but all and all I was hungry.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Clean & Comfy"

5
03/05/2018

We stayed here for 2 nights while visiting family; we didn't find anything disappointing about our stay here. The staff was friendly, efficient and welcoming. You felt like they were actually listening and wanted to know, when they asked how you were. Complimentary breakfast; wine & beer bar was a nice touch. I'd recommend the “3 Brothers” restaurant right next door. We'll definitely stay here again next year when we're passing through.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"What We Were Looking For"

4
22/04/2018

The Best Western in Woodstock, IL was very clean and comfortable. The staff was friendly and helpful. We liked the nice, big pool, which was clean and not overly chlorinated. The pool room was nice and warm. The fitness room had quality equipment. The free breakfast was deluxe. We really enjoyed the cute town of Woodstock!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Clean and friendly"

5
21/04/2018

We stayed at Best Western in Woodstock forf the first time. It was very clean. Friendly staff. the hot free breakfast was amazing. Essy and friendly checkout. Within walking distance to many restaurants.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great budget value"

4
13/04/2018

Stayed two nights and enjoyed the location to meeting area and cute Woodstock town. Hotel was clean and updated. Pleasant and comfortable experience. I would return if in the area again. Had a small problem in the shower/bath area, but they fixed it the next day. Staff was helpful and pleasant--maybe not the friendliest but professional.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great staff"

5
05/04/2018

This is the third year that my company has returned to Woodstock IL and used the Best Western. From the first time we stayed hear up to now the staff have treated us like family. My schedule changes often and they always have been able to take care of us The front desk staff is wonderful from the manager Pradip and Ria to the owner and even the new staff Caryn. The breakfast is always tasty, great indoor pool. Thanks again and see you next year

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Excellent service!!"

5
03/04/2018

We stayed here for one night. The rooms were very clean and comfortable. We enjoyed the continental breakfast lots of choices. The entire hotel was very nicely cared for. The young lady at the desk was very kind and helpful. We will be back in the summer!! Thank you!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great place for everyone. Nice size heated pool. Lots of choices in the breakfast."

5
28/03/2018

Great place for everyone. Nice size heated pool. Lots of choices in the breakfast. Nice staff. Always there to help and answer any questions. Very nice restaurants near by too. Woodstock down town is only mile from the hotel.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Clean rooms, breakfast could use some improvement "

4
21/03/2018

We stayed here for one night. Check-in was quick, staff was very friendly. The girl working the counter gave a great recommendation for dinner. Room was pretty spacious. Bed comfort was average. Pool area looked nice. Hotel was quiet, clean and as expected from the reviews I'd read. The free breakfast could have really used some improvement. Every baked good I grabbed was either rock hard from being in warmer too long or old and stale. I'm not sure what the "eggs" were but I don't think they were actual eggs. Make your own waffles seemed ok but didn't have time to make one. Ended up grabbing some yogurt and a banana for the road.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 815-337-0165. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Ugh, the bed was bad!!!"

4
19/03/2018

The bed was a brick with a sheet. The cement floor would have been more comfortable. The pool is great! Big area, large pool. There is no handicap lift but their are gradual stairs on 2 sides. Breakfast is on the 2nd floor and only vending on 3rd floor. Do have a wine bar, small but carried Barefoot wines.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 815-337-0165. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Very pleased"

4
18/03/2018

We needed two rooms and asked for adjoining. We have 6 kids (I know- right) and this is usually a problem getting adjoining rooms. The manager said he would mark the record- we booked weeks in advance. They got it right and the rooms were very nice- we will be staying again!! the new Roscoe Woodstock Antique Mall is right next door!

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Best place in town and near by cities"

5
15/03/2018

Great room. Clean and comfortable. Huge room with all necessary amenities. Excellent breakfast. Lots of choices. Swimming pool was huge! We enjoyed swimming there. All employees were great. Excellent customer service.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Nice Stay for Groundhog Days Weekend"

4
08/02/2018

Our first visit to Woodstock for Groundhog Days. This BW was a nice Inn, the staff was pleasant and helpful. Breakfast seemed fine, though we usually were in a hurry and only ate once. The location was convenient to downtown where most events were. The corner where it's located was a little tricky to find the entrance, but only the first time of course. Room was fine with a fridge, microwave, additional sink like a mini-kitchen, but not stocked with kitchenware (wasn't advertised to be either, so no big deal). It was plenty roomy and met our needs. We never turned the TV on, but it was a nice flat screen. We would stay there again.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Clean & Excellent Service"

5
20/01/2018

I booked this hotel for a three days. I was arrived a couple hours early and the staff was very accommodating to get a room ready for me. The room was clean and the bed was comfortable. The front desk was always friendly along with other staff that I came across along the way. The breakfast area opens early which was good for me as I was traveling on business. The breakfast area was clean and had a variety of choices. I would highly recommend this hotel and will be a return customer.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Very reliable."

4
06/01/2018

We stay here once a month when passing through town. The rooms are basic but clean. The staff in the evenings is awesome. The daytime staff including the owner's wife are not too friendly. Smoking is only allowed outside so that is fun They have a gaming area that is seldom crowded, but has some winners. The breakfast is mediocre. They forget to put hot water on for tea - every time! But they do allow me to go in the kitchen area and get it from the coffee machine.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Okay location but nothing to brag about"

3
05/01/2018

I chose to use this location to allow my grand children to get some 'winter swimming' in......this proved hard to do, as the pool area was very chilly for those not immersed in the pool water The hotel was clean but is showing its age....decor is way dated. Would I recommend it to others.....if you need a place to lay your head it's not a bad choice but it's on the lower end of Best Western's I've had the pleasure to stay at

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 815-337-0165. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Dependable hotel with good value"

4
02/01/2018

This was our second visit to this hotel and again our stay was enjoyable. The staff has always been helpful, the rooms are spacious, clean and comfortable and the breakfast buffet is better than most. We likely will stay here again in the future.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"High Quality at Best Western"

5
01/01/2018

This Best Western was very Clean and High Quality. Staff was very polite and always said Hi an Bye to us. Breakfast was great as there were plenty of choices. This place made us feel like we were at home. We will definitely stay here the next time we are in town.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Very accommodating! Great Value! "

4
01/01/2018

Hotel staff were very friendly and attentive to our needs! Perfect stay for our family of 3 + 2 dogs. Clean hotel! Smaller hotel but nice continental breakfast! We were able to leave our pups in room to go out for a couple hours as long as they didn't bark and go crazy!

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Coming "Home" to customer satisfaction"

5
21/12/2017

I am starting out this review by mentioning that my travels had not permitted me to be at this location for three years. I had highly rated this place when I had stayed previously on account of the professional staff, the very nice rooms, the breakfast, and the location. Well, if you are still with me, I can say that this time was even better. I was treated to a warm welcome by the owner who had just finished up a business meeting (thanks Henry). I was delighted by the very comfortable and updated room that Cora (General manager) was able to get me into on a busy Friday night. My stay in Woodstock was fantastic. The icing on the cake being to call it a night at this comfortable place. Merry Christmas to all the staff! P.S Hoping I can be on assignment there next year. Keep it up, Please

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"VERY ENJOYABLE STAY"

5
13/12/2017

Got a good rate for the room, room was very clean and bed very comfortable. It was also fun that they had slot machines there! Did not have time for breakfast, so will have to try that next time. Front Desk staff was very friendly and helpful.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Very clean and nice hotel in Woodstock IL"

5
03/12/2017

My husband and I have stayed at this hotel 2 times. It is a very good option when traveling to Woodstock - the "Groundhog Day" city! The hotel is very clean, very quiet, staff is friendly. Rooms are spacious and there is free breakfast. Close to antique malls, restaurants, shops. We'll go back for sure!

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Well served"

5
27/11/2017

The staff was especially helpful and eager to make our extended family welcome and comfortable. They let us use spaces to hang out together before and after our father/grandfather/s memorial service. The accommodations were clean and pleasant.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Good for a quick stay"

4
21/11/2017

Good hotel. Pretty quiet. Air conditioning was a little noisy but no problems. Don't really stay at Best Westerns but will research a little more about them now. If you could change anything I'd suggest the parking lot it was a little crammed by the time I arrived.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will look into the AC/Heater unit for that room. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Excellent Staff, pleasant & clean rooms, nice ammenities"

5
21/11/2017

The staff was excellent in greeting and orienting daughter who arrived at 5AM. Didn't kick us out of breakfast room after 9AM. All staff from call, desk, breakfast room and room cleaning was pleasant and accommodating.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Comfortable and inviting"

5
15/11/2017

Overall my family really enjoyed our stay. The pool was a hit for the kids. It was clean and inviting. The front desk staff went out of their way to accommodate our needs. The breakfast was your typical continental breakfast, it was not thrilling. However, the front desk guy was super busy keeping it stocked and cleaned up. He was quite impressive. When we visit the area again to visit family we definitely will be staying here again. It was clean, quite and the staff were amazing. Bravo to the housekeeping staff for keeping the rooms so clean.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I am glad to hear kids had fun at the pool. Thank you for sharing your breakfast experience. We are working towards making our breakfast top notch! Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management

"Clean, Friendly, Comfortable"

5
03/11/2017

Business travel in the area required an overnight stay. This Best Western was better than some where I have stayed. Easy check-in, Check-out. Friendly staff, complimentary breakfast and wireless internet.

Henry P, General Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management

"October 9th Business Class Stay"

3
11/10/2017

I was told that I would receive a business class room, in which I did not. I was given a standard king bed sized room, and paid the business class price. Overcharged me, then charged me for an extra night in which I did not stay. Took two hours of my personal time to rectify the problem with my personal bank along with BW Customer Service. Very dissappointed.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You have not been charged for 2 nights for your recent stay. Only one night charge has been posted on your given credit card. Per your request I have emailed you the receipt at your yahoo email address. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 815-337-0165. Sincerely, Woodstock Inn Hotel Management Best Western Woodstock Inn

"Great staff"

5
07/10/2017

The staff at this hotel was superb...very friendly and helpful. The only complaint we had was the very low water pressure. Other than that, we thoroughly enjoyed our 6-night stay here. It was nice having the refrigerator, microwave and coffee maker.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We will have our maintenance person look into that room for the water pressure. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management

"Good stay"

4
01/10/2017

Had a good stay for one night, the service was good but the price was a bit higher than I expected. The location was difficult to see until you passed it and getting into parking lot was a challenge with a restraunt being in front of the hotel. Other than that the rooms were clean and I had no issues at all. Would recommend to a friend forsure!

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management

"RETRAIN staff for hospitality!"

1
29/09/2017

Let me start with I travel for work and frequent many hotels..Well this one takes the cake! I needed an additional night stay, front desk (Michael) no problem got it all taken care of..Next day after entering the room and I, sleeping my husband gets locked out..Oh imagine this stupidity of the front desk now RHEA! then she proceeds to drill my husband for my signature AGAIN!!! for this additional night/day, knowing well CLC pays the bill!! I get woken for this BS!! seriously...what an idiot..they need to get a better grip on the way they handle there guests..Other than this huge inconvenience, the place is clean & food nice, beautiful pool. The rest of the staff seemed to know what they were doing..UGH!!! what a shame..looks to me she needs some training American Hospitality!!!l.

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for sharing your experience. We apologize your stay was less then expected. Our hotel does require that all guest that chose to extended their stay must re-sign their registration forms, along with getting their room keys re activated for the duration of the modified stay. The hotel procedures are not meant to create any inconveniences to our guest. We value your business and hope that you do give us another opportunity in the future.

"Visiting Family"

4
26/09/2017

I stayed at the Woodstock Best Western in September 2017 while visiting family. The hotel is conveniently located to restaurants and shopping and was also very quiet. For my needs, it was the perfect place.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management

"NICE, CLEAN HOTEL"

4
18/09/2017

Pleasantly surprised. Nice hotel, not the BEST area, but nice hotel and clean. Will definitely stay again. Nice size room, decent breakfast, very clean room! Allowed a late check in and a good deal for the room.

Henry P, Manager at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 815-337-0165. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Woodstock Inn Hotel Management

"Great stay"

4
05/09/2017

My sisters and I recently stayed here on our girls mini holiday. Hotel was clean, check in great, loved the pool and outdoor sitting area. Breakfast was good and hotel centrally located near 401. Will definitely stay here again

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for taking the time to completing our survey, your feed back is very important to us. We look forward to see you again!

"This hotel would benefit from an owner that cares more for his customer's comfort and safety"

3
29/08/2017

We probably would've given this hotel a much better rating if it had been air-conditioned in the hallways, stairwells and the elevator. It was stifling in those areas. I have asthma and it made it difficult to breathe, especially after having to climb 3 flights of stairs up and down every time we needed to go out or come back to our room. I'll explain why. The only elevator kept malfunctioning repeatedly. Our room was on the 3rd (top) floor and the elevator kept crashing hard into the top of the shaft and then bouncing up and down gradually to the 3rd floor where it took a good 30-45 seconds for the doors to open after that. By then you are fearing for your life and just want out of it. Scared us to death repeatedly and even after we reported it they didn't do anything about it and let people keep using it until the next day when they finally put an out of order sign on it. I talked to a man that was in it when it also crashed and he said he ended up pushing the panic button. At the time that I spoke with him, he and his wife were trying to drag all of their luggage down 3 flights of stairs and leave. He was very upset about it and said that is when they finally put an out of service sign on it. After they had the elevator out of service for one day we were told that it was fixed and we could use it again. Well, my husband got in it to bring the luggage cart up to our room to get our luggage and it crashed into the top of the shaft again with him in it. It wasn't fixed at all and he reported it to the front desk again. As for what happened after that we have no idea because we checked out and left. The rooms were nice and clean but that elevator, those hot hallways and stairwells and climbing 3 flights of stairs constantly ruined it for us. We are very much considering staying in a neighboring town the next time we visit our family.

"Very nice"

4
20/08/2017

The staff was outstanding rooms were very clean the only disappointment was elevator broke so having to use the stairs and was offered a discount for the inconvenience and didn't receive my senior discount after showing proof and was told we would receive it. I would stay there again

"Great place to stay !"

5
19/08/2017

Rooms very clean.The beds very comfortable . Breakfast was good ! The pool was nice and clean with bonus showers/bathrooms right outside the pool area .The entire staff was friendly and helpful. I would recommend staying at this hotel !

"Comfort"

5
19/08/2017

Very comfortable, excellent amenities. Friendly people. We were not able to use the pool, but the indoor pool looked great. Woodstock is a very nice community with a charming town square. The breakfast had a good variety, good quality and was cheerfully served.

"Suited our needs"

3
15/08/2017

We stayed at Best Western while moving our son to his apartment in Woodstock. The location was easily accessible and near to restaurants and where we needed to go. Our room was spacious, and the king sized bed very comfortable. However, the room smelled musty, and the pull out couch was awful. Our bathroom consisted of a walk in shower with an ill-fitting curtain which did not keep in the water, thus resulting in a flooded floor whenever the shower was used. The complimentary breakfast was okay, but only served until 9:00 am and not well attended by staff. On the plus side, the front desk staff were very efficient, friendly and more than willing to do what they could to help make our stay comfortable.

"Best Western Woodstock, IL August 11/12, 2017"

4
14/08/2017

Overall the hotel is great. The only two issues I really had were the perfume in the lobby and in the room. I am allergic to most perfumes, and fortunately the perfume did bother me some, but it may bother others worse. The other was the walk in shower's curtain not being long enough to keep all the water inside the shower. Other than these, will consider staying there again.

"Manager not Customer friendly"

3
08/08/2017

Our room was ok, night mgr was very friendly, but had a booking problem and the manager was not cooperative at all. Won't be staying at this location any more if their customers business is not that important to them then they don't need mine! Have never been treated like that at ANY Best Western or any where else. Very Dissatisfied.

"Review"

2
25/07/2017

When we got there the staff was rude to us due to our ages (20-21 yrs old). They then complained about me being under 21 and booking the rooms even though it says nothing about it on the website. The house keeping staff knocked on our door 4/5 days before 11 am, one day it was 4 times before 11 am, starting at 7:30 am. They gave us two towels a day and no rags and there were four of us. The internet hardly ever worked and if it did it was slower than molasses. I was very disappointed with my stay, by far the worst best western I've been too.

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Best Western Woodstock IL"

5
25/07/2017

excellent stay as always, friendly people, modern clean spaces and early check in accommodated. Have stayed there several years in a row for a festival we attend and will be booking for next year soon.

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for taking the time to completing our survey, your feed back is very important to us. We look forward to see you again.

"Very clean and well maintained hotel. Nice pool and workout room. Great value!"

4
24/07/2017

We got flooded out and had to move out for a day. Checked in quickly and had a great room. Very well maintained and very clean. Nice pool for the kids. Michael was very helpful and efficient. This is the nicest hotel in Woodstock. Also, Three Brothers Restaurant, right next door, has the best breakfast!

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you so much, your feedback is very important to us. We're pleased that we exceed your expectations, hopefully will see you soon.

"Best Western Is Pretty Good"

5
19/07/2017

First time staying at a Best Western hotel was a completely delightful experience. The room was clean and perhaps recently renovated. An indoor pool was clean and the water warm. Of course I'm prejudiced because not a single child was present. Still, it was a delight. Breakfast was gratis and substantial. Scrambled eggs, hash browns, and sausage were among the choices, as well as muffins, fruit, and oat meal. Service was small town friendly. In room internet was available at no charge. All in all a very pleasant experience and if we ever come back to Woodstock to visit we'll stay here.

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"worst hotel ever stayed at"

1
07/07/2017

We had to change rooms because the room smelled so bad. Then we had to get a different couch because the spring was showing in it. Then we had to ask for a different roll away bed because the mattress springs were showing as well! Then people were yelling in the halls all night and they hotel did nothing about it after we called twice and went out into the hall and told the people to be quiet at 3:00 in the morning!! Then when we checked out and I received my bill two weeks later and the hotel charged me $82.13 for a ice bucket that we never took!!! I called the manager and he said that was the charge and there is nothing you can do about it. THEY FLAT OUT STOLE MY MONEY!!!! People should never ever stay there. The worst hotel ever!!!!!

Henry P, Owner at Best Western Woodstock Inn, responded to this review
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We apologize to have failed to exceed your expectations and for any inconvenience this may have caused you.

"Great place to stay"

5
03/07/2017

Cora the general manager was awesome, without her there it seems it falls apart... keep up the great job just a few things the juice machine was off and had to drink hot juice in the morning quit trying to save a few bucks here and there.

"Business & Family Visit Trip"

5
02/07/2017

I have used this hotel in the past and have always had a good experience. The cost is wright and the staff is always very friendly and they are there all day and all night if they are needed. The area is a small farm town and very family safe we don't have young kids anymore but this area would be fine for them.

"Wonderful Place & Friendly Staff"

5
29/06/2017

- Friendly staff - Food service was wonderful and good - Pool and Gym was accessible ( Most enjoyable) - Room was clean and well managed - Very well recommended - sleep was wonderful and comfortable Thank you again for the pleasant stay :)

"Good motel for the area"

4
26/06/2017

Nice, but needs outdoor space. Clean, comfortable and very nice staff. Not exactly a scenic location, but it is convenient to downtown Woodstock and Bull Valley Golf Club. Breakfast is pretty good but it should run later than 9 a.m. on weekends.

"Great Room, Fair Price"

5
12/06/2017

Room was clean & updated-breakfast was great too! Staff was VERY welcoming and I felt well accommodated! We had a later check in and the staff was very understandable with our later check out the next day. Our group was pleased!

"Great stay"

5
11/06/2017

Nicely renovated hotel. Extremely pleasant staff. Excellent service. Great, well appointed room. Breakfast far better than most. Had a dog. Hotel has a nice area to exercise a pet. Will definitely stay there again.

"Great location"

5
09/06/2017

Clean rooms, friendly staff, quiet, great location. Have used this hotel several times and never have had a bad experience! Very close to historic square and the train station. Highly recommend this hotel.

"Chicago Trip"

3
07/06/2017

This is a very nice hotel, a little over priced for the location. I would recommend if you stay here and don't intend on using the safe in the room have them take that charge off at check in. As they are more anxious to tell you about the room damage charges than the safe charges. I asked for the safe charges to be removed from the bill at check out but was refused.

"Wow"

5
04/06/2017

Great place to stay, especially for the price! The entire motel was very clean! On the day we checked out, there were employees actually scrubbing the sidewalks at the front entrance. Also, we were in the area to attend a wedding and my wife forgot her dress. The staff was very helpful in finding a store nearby where she could purchase a new outfit. All in an hour! They helped save the day!

"Great Breakfast and quiet place"

4
22/05/2017

After traveling, all day in the rain, this was a pleasant surprise. The room was quiet and very nice, had plenty of towels, glasses and hangers. Things that fall short sometimes at other hotels. The room was nicely decorated and had Internet, tub/ shower, iron, hairdryer, cable tv, refrigerator, extra lounge chair and a desk with lamp and chair. The best breakfast, that is included, that I have ever had at a hotel. Hot food of sausage, eggs, potatoes with cheese, waffles, bagels, muffins, cereals, all kinds of things to drink, even almond milk, fruit, and lots of other stuff. A staff person was there maintaining the breakfast food and area. (I was glad we did not stay at the hotel with the airplane beacon behind it. Hint: starts with Q) Enjoy your stay!

"Well Done"

5
22/05/2017

Havent stayed in a Best Western for awhile. Wonder why now. The Staff was helpful and friendly. Location was great for us. Each day the breakfast was warm and a good variety. Quiet room and the hotel was full that is unusual......One staff member went out of their way to help us find several stores we were interested in finding. I will use this site again.

"Great value, Big Room"

4
16/05/2017

I was impressed with the size and comfort in my stay. I was in a king sized business room, which gave me a nice desk and easy chair along with a nice comfortable bed. The location had me close to everything, and the rate was just right.

"Woodstock IL"

5
03/05/2017

This is a very nice Best Western with friendly, helpful staff. The rooms are comfortable and updated. Breakfast was very good in the second floor landing breakfast area. I would recommend it for individuals or families.

"A little pricey"

4
01/05/2017

For a $100 I expected a little more. Room was nices. But for as much as I travel I feel $65-70 is what that room should go for. The breakfast was good. Hot food , eggs sausage , parking is a little tight

"Watch for the sneaky added charge for room safe"

3
28/04/2017

Hotel was of average quality for a Best Western. Room was clean and large, with sparse furnishings. Mattress was marginal. Bathroom was tiny, and could have used cleaning and updating. Breakfast choices were very good, unusual for a BW. Watch when checking in. Among the many signature lines they point out for you, one is (apparently) agreeing to an added charge of $1.66 for the room safe. Never pointed this added item out among the routine signatures for checkout date, room charge, no smoking in the room and the cleaning fee if you do, limitation of liability, etc.The fee is minimal, but the business principal is shady at best, and I assume they expect guests not to challenge the fee, or demand a refund. i did not demand a refund (one was made two days later), but that is likely because I told the desk upon checkout that I would be posting this warning/complaint on Trip Advisor.

"A great place to stay while enjoying Woodstock!"

4
11/04/2017

The hotel is beautiful (especially for a property that has been there for most of my life!), the room was comfortable, and the free breakfast exceeded my expectations. The person who checked us in could have been a bit friendlier, and there were times where a quick "Hi!" or "Can I help you with something?" would have added some warmth to the stay. But that's a minor complaint.

"great place in Woodstock"

5
11/04/2017

This is a good place to stay while in Woodstock I drive a tour bus and also pull a trailer, the hotel staff always makes sure the is enough parking for us. Cora, Kim, and Felicia are great to work with they are very friendly and just nice people. This is why I come back every year.

"Staff dedicated to making your stay enjoyable"

5
03/04/2017

My dad and I just stayed three nights and the thing that stuck out was the friendliness of the staff. They certainly wish that your stay is comfortable and enjoyable. I know that you are not going to please everyone at a hotel, and some of the comments below reflect that, BUT the attitude of the staff is one of service and improvement. I would highly advise staying at at this hotel as it is reasonable. I enjoyed the breakfast very much as it was expanded from just a muffin and toast offering with hot food each morning. For the money, it is a very nice hotel!

"A bargain AND well maintained"

5
02/04/2017

My wife and I stayed at the Best Western in Woodstock, Illinois recently. It is an older building and amenities but maintained very well. Everything was clean and comfortable. The staff was very considerate and helpful. You will be happy if you choose this motel while in or around Woodstock!

"Staff makes a difference"

5
27/03/2017

The staff at this Best Western makes every effort to supply the extra information and touches that ensure a pleasant stay. Although the mattresses were harder than we are used to, this is still our first choice by far for a stay in Woodstock.

"Perfect for the Business Traveler!"

5
23/11/2016

This small, quiet hotel was perfect for my business stay. The breakfast is modest but tasty. I did not take advantage of the fitness center nor the pool, but they looked great! If you're a low-maintenance guest who is just looking for a simple, quiet stay, I definitely recommend the Woodstock Inn!

"Basic but nice"

4
17/11/2016

We were in town one night for a rehearsal party and didn't want to drive to the wedding destination. Good decision. The rooms were updated and quiet. Friendly staff and breakfast included. They charged us for the safe in the room (which we didn't use) on checkout which was bizarre and we objected so they removed the charge.

"Very good experience "

5
12/11/2016

My boyfriend and I stayed at this hotel for a weekend about two weeks ago. We stayed in one of the king rooms. The hotel staff was very pleasant and courteous to work with, despite not having reservations made. When we arrived to our room, it was very clean and had a comfortable feel to it. The bed was comfortable to sleep in. The housekeeping attendants were also wonderful with the room service, the only way that you would have known the room was occupied was by the presence of our bags. Overall, we had a pleasurable experience staying at this hotel and would recommend it to those visiting the area!

"2 day stay"

4
10/11/2016

Clean and comfortable. Would stay here again. Quiet but convenient. About a mile to the train stop for downtown Chicago and downtown historic Woodstock (worth a quick visit). Breakfast on the second floor just off the elevator. Would recommend to family members and friends.

"Very nice!"

5
05/11/2016

My husband and I stayed there last night just for a get-away. We stayed in the whirlpool room which was very nice! The hotel is very clean. The pool is very refreshing. The staff is very nice! We highly recommend staying here if you are coming to Woodstock or if you just need a night away.

Henry P, Owner at BEST WESTERN Woodstock Inn, responded to this review
Thank you for your positive review. We're glad that your had a great stay. We take pride in training our staff to be friendly and polite. Once again thank you for your kind words and we look forward to your next stay with us.

"2 week stay for Christmas shopping"

5
03/11/2016

We found the staff very nice, friendly and knowledgeable. We will definitely be staying there next year for our visit from Florida. We had a great visit with family and would recommend the Best Western to any visitors to the area. Thank you again for our good stay.

Henry P, Owner at BEST WESTERN Woodstock Inn, responded to this review
Thank you for your positive review. We're glad that you had a pleasant time during your stay with us. It was a pleasure meeting you! We look forward to seeing you on your next visit to Woodstock.

"Convenient location. Clean rooms, comfortable beds."

4
29/10/2016

The wife and I stayed here on a weekend getaway. The location was very convenient, close to shops and restaurants. Not all that far from Chicago. Staff was friendly, hotel and rooms were nice and clean. The layout of the hotel is a bit odd, but it works. The free hot continental breakfast is in a room on the second floor, ice machine was on the third I believe.. A little tip, they charge you for the in room safe each night of your stay. If you do not use it ask them to remove the charge, it's only $1.66 a night but why pay for something you did use? All in all it is a nice property and we would definitely stay again.

Henry P, Owner at BEST WESTERN Woodstock Inn, responded to this review
Thank you for filling out a review of your stay with us. We're glad that you had a pleasant time during your stay. We appreciate your feedback and hope you consider us on your next weekend getaway.

"Wedding in Harvard"

2
21/10/2016

We picked the Best Western in Woodstock for a overnight after a wedding in Harvard. It is fine...nothing extraordinary, but seems clean. All was well until we got back and the water in the toilet water turned brown after a flush. And more brown after more flushing. And the water from the sink was brown. Kind of scary to brush your teeth. Hopefully I don't need to take a shower tomorrow. Brown water=bad. Thinking we won't need to stay here again thank goodness.

Henry P, Owner at BEST WESTERN Woodstock Inn, responded to this review
Thank you for taking the time to filling out a review. We're sorry that you had an issue with the water during your stay. The city of woodstock was flushing out the fire hydrants that afternoon and unfortunately that caused the discolored in the water during your stay. We appreciate your feedback and hope you consider us on your next stay.

"Very nice pet friendly hotel"

4
21/10/2016

Clean, updated, pet friendly (for a $20 charge), within walking distance of a few restaurants and pubs. Only ice machine on 3rd floor and continental breakfast (included sausage & scrambled eggs) on 2nd floor but have elevators. Staff very friendly. Automatic safe charge (put on everyones bill) was removed as soon as I requested...hey..it's $1.66...didnt use the safe so why pay for it? Room and beds comfortable.

"Wonderful Experience"

5
10/10/2016

Check in/out was pleasant, the room was everything I would expect and breakfast was wonderful. The room was very clean, very quiet, and nicely decorated. The staff was very pleasant and helpful. The location was easy to find but far enough from the street to prevent noise.

"currently stayed at this hotel for 5 days about a month ago also stayed 8 days"

5
09/10/2016

nice clean hotel that is very reasonably priced with a very nice staff of people working their they also have a very nice free breakfast. this trip was for my 55th year graduation party. there is a very good and reasonably priced restaurant 1/2 block away

"Nice place, wonderful staff, good value"

4
09/10/2016

We stay overnight in Woodstock periodically to visit our daughter and see shows at the Woodstock Opera House and this is our go-to place. It's clean, well-designed and staffed by friendly and hard-working folks. There's a hot breakfast every morning that goes beyond the bagel and fruit of many free breakfasts, and you can even buy a beer or glass of wine in the lobby. The rooms are nice, the WiFi is free and the location is perfect for visiting downtown Woodstock.

"popcorn kernals/ hair in bed, request for adjoining rooms for wedding fail"

1
09/10/2016

booked for wedding, people out of town, wedding party, request adjoining rooms ignored. popcorn kernels & hair in bed upon arrival. staff was friendly, we had many people staying and they obviously made lots of money on our stay, when you plan a wedding for 2 years and everyone purposely stays at same hotel with simple requests big disappointment

Henry P, Manager at BEST WESTERN Woodstock Inn, responded to this review
Dear Susan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to limited adjoining rooms, we were not able to provide you adjoining rooms that you requested. Those rooms were assigned to other guests who requested prior to your reservation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 815-337-0165. Sincerely, Hotel Management

"Family Wedding"

5
27/09/2016

This was a very nice Inn,we came here for our niece"s wedding.we stayed in room 109 and was very clean and comfortable room. we will stay there again if in that area. the staff was very nice and helpful,as the breakfast area lots to choose from.

"Average but would stay again"

3
19/09/2016

A little tired for the money paid but clean. Would stay there again but could be a better price for what it is. Friendly staff, a little confusing on how to enter the property and the entrance appears to be at the back of the building.

"Great Location and Generous Breakfast"

5
02/09/2016

You don't often expect much on a one night stay but you can be surprised! Lovely welcome by reception staff, great location for a wander into Woodstock (try King's BBQ...yum) clean room, great water pressure and a very generous breakfast spread. Would stay again.

"Good Experience"

4
28/08/2016

Beautiful room; Nice stay. Shuttle could be upgraded--it was only a van to an from the wedding venue -- again, could be upgraded. Great staff; please do something to upgrade outside. The pool was nice and the breakfast was good.

"The staff made all the difference"

5
22/08/2016

This was a very pleasant surprise, I haven't stayed in a Best Western for a long time. We were traveling with our dog Daisy and the woman at the front desk made us feel welcome, she was even nice to Daisy. Our room was just off the main entrance which was nice for me because I have to go out with Daisy from time to time. It was very clean and well kept. I have no complaints and honestly, that is rare for me. There was a nice large room just off the lobby with a couch and some chairs - it was a perfect place for our friends to come with pizza. Since we have Daisy and don't like to leave her alone when we are traveling, eating out becomes challenging. There were computers out there as well which made my husband very happy. He has his own laptop but connecting at the main computers gave him very fast internet speed so he could play his game while we were waiting. I didn't have any trouble with internet in our room, either. I would definitely stay again!

"I would stay again"

4
16/08/2016

Clean, good breakfast, very nice. This was just a one day trip but we enjoyed ourselves. We had our dog with us and had no problems. There was a fee of $20 for the dog that is higher then other hotels that allow dogs.

"Moldy, Damp Room"

1
06/08/2016

Carpets in room were damp. Room smelled strongly of mold. Both my wife and I woke up with irritated skin after spending first night. We left air conditioner running hoping it would help, but when we returned in the evening we found that clothes left on floor had become damp and a book left on the coffee table had pages curling up. We asked for another room and were told none available. When I asked for a refund, desk clerk denied there was a problem, despite staff offering to set up a dehumidifier and fan in the room. Desk clerk also told us that since we'd booked via a third party website, we had to call them for a refund. When I said, "great, please write me an email approving the refund" he replied that he didn't actually intend to give me one. After I demanded that the manager inspect the room, the manager offered us a 15% discount if we would stay for the second night we'd booked. We booked a different hotel and left immediately. Management and staff at this hotel are dishonest, evasive and clearly have no interest in customer satisfaction. Avoid this hotel -- it's worth driving 15 more minutes to stay somewhere else.

"Awesome Staff Must stay at Woodstock"

4
25/07/2016

We stay here several years back when we moved to town. Henry & his staff made us feel welcome then & now. They made room for us when fully booked. Accommodated our pets & made us welcome just as they did the first time. Definitely the go to motel in Woodstock Illinois

"Family Reunion"

4
01/07/2016

Stayed in Woodstock because it was close to family reunion. Asleep as soon as we got back to the hotel room. Morning had breakfast no complaints food was hot and plentiful. TV needs to have instructions could not get it to work in either room.

"Frienley Service"

4
28/06/2016

Stayed for one evening while on the way to Wisconsin. The service was very friendly and the room was very clean. At check out we were reminded of the hot breakfast, so we checked it out. We found a great choice of hot food as well as pastries. The food tasted hot and fresh and the breakfast area was very clean an comfortable. My only complaint was that the beds and pillows were not real comfortable, but I would definitely stay again and recommend to friends and relatives.

"Moldy Room made me asthmatic"

1
25/06/2016

I just stayed one night but had a bad experience with the mold in the room -- following the stay, I experienced a variety of allergic and respiratory symptoms, including some trouble breathing. It's been a week since my stay and I'm finally starting to breathe normal again.

"Family trip"

3
12/06/2016

Eggs were cold for breakfast; grout in bathroom tile dirty; one bed had a 6-8" angle iron sticking out of the plywood box the mattress was on and had the potential for nasty leg cuts. Put a pillow in front of it so I wouldn't keep bumping into it.

"#1 in Woodstock, IL for Good Reason.."

4
08/06/2016

I have tried 2 of the three hotels in Woodstock, Il and returned for a repeat visit to the Best Western. From friendly check-in with a snack bag, to the clean, quiet and clean room to the comfortable bed to the nice desk to the HD TV - I was glad that I have made this my location of choice in this area. The bath towels were soft as well. The breakfast area is on the 2nd floor and offered a good, fresh selection especially the link sausage was quite tasty. The customer service by all of the staff I encountered including Hotel Manager Cora Olivera-Knapp were all friendly and courteous. I'd recommend this location and also Niko's Red Mill Tavern which is just around the corner and also highly recommended for food, drinks, etc.

"The way hotels should be!"

5
06/06/2016

Stayed two nights while in Woodstock for a horse show. Entire Staff was the most pleasant I have dealt with in years. Many instances where they went out of their way to make our stay enjoyable. Front desk staff was amazing. Breakfast did not start until 6 a.m. The wonderful lady that ran the breakfast found out Saturday morning that we would have to leave hotel by 5:30 on Sunday and she invited us to come early to get breakfast before we left. Also forgot two pillows in the room upon check out and the staff found and UPS'd back to me. This is an older hotel that has been UPDATED completely. Don't let the outside fool you. It is a FABULOUS place to stay.

"Wonderful experience"

5
06/06/2016

Attended a dog show in the area--Choice of this motel really added to the enjoyment of this experience! Friendly staff, nicely appointed, very clean room; nice exercise area provided for dogs. Knowledgeable staff provided excellent directions and recommendations to nearby attractions. Next-door restaurant was very good, with a nicely varied menu and fair prices--and it was within walking distance! Would definitely stay here again, and will recommend it to friends.

"Disappointed. Room smelled and bed not very comfortable."

2
31/05/2016

We stayed 1 night here for a wedding at the nearby golf club. Our room was on the third floor. The best part of the visit was the breakfast buffet. Clean space, good amount of choices for a continental breakfast (although I did not try any of the hot prepared food), even 3 types of dairy milk alternative. However, we were disappointed in our room. The air inside felt humid and dank, and for our whole visit there was an unpleasant odor. The AC did not help, and it was too hot to open the window instead. At one point the hallway outside our room had a different bad odor. Half of the ceiling in our room was painted over in a different shade of white; could there have been water damage at some point? The bathroom was small but adequate, but there was a dead spider in the corner of the ceiling. We're also not usually picky sleepers, but the mattress and pillows were not particularly comfortable. Our king bed came with 4 dense/high pillows that didn't work well for stomach/side sleepers. My husband is also very allergic to dust, cats, and tree pollen and had itchy allergy eyes during our stay - without proof, he suspects the pillows or something may have been dusty. The room decor and cleanliness seemed fine, and the pool and lobby looked nice. Overall: If I was a more assertive person, I would have asked to be put in a different room. I've never stayed in a Best Western before this trip, but I prefer the consistent quality of other mid-range chain hotels (e.g. Hilton).

"personal & business"

5
31/05/2016

we have used this best western for the last two years and feel the manage, staff and owners all work to always improve the hotel and the overall operation of the staff. the cleaning staff will work with you and work around your schedule when needed and I find this very nice because sometimes we stay in the room in the morning but not always.

"Quality and economy"

5
26/05/2016

First stay in Woodstock. Great town with plenty to do. Best Western was an excellent stay. Location to events was very good. Getting in and out of the property was a bit difficult. You had to plan the exit or wait for traffic. Room was very well appointed. Nice beds. Very firm. Adequate bathroom. Great refrigerator and microwave. T.V. was very good and large. Bathroom door needed repair but not a big deal. Breakfast was okay. We ate out at the restaurants in town. Many great choices. Liked the mini bar in the lobby. Most motels do not have this feature. Would stay here again in the future.

"Friendly & Attentive"

5
24/05/2016

My wife, our dog (service dog) and myself, checked into the hotel only to find Raja behind the counter with a friendly face to greet three tired travelers. To help make our stay easier, she assigned us a room very convenient for our needs. It was large, clean and comfortable. I highly recommend this hotel and it's a quick drive to Woodstock's town square.

"Best Place in Town"

5
03/05/2016

Great place to stay in town. Very clean and comfortable rooms and amenities. Excellent internet service. Nice size pool. Excellent breakfast. Lots of choices. Wonderful staff. Always there to help you and answer your questions. Will come back soon!

Henry P, General Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for choosing Woodstock Best Western Inn. and giving us your feedback. I'm glad you had a good experience and hope you return again!

"Far exceeded my expectations!"

5
03/05/2016

Great staff, great breakfast, clean setting. The exterior looks a little older but everything inside was fantastic. If you're staying in the area I can't recommend it enough. They were even kind enough to open up the breakfast area for the post wedding pizza part. Pool was really nice and clean.

"Wedding Weekend"

5
02/05/2016

We stayed at this location the weekend of our wedding. The staff was more than accommodating and our wedding guests had zero problems during their stay. With a million things going on during the wedding, the last thing you want to do is worry about the hotel, and we didn't have to worry about anything. They accommodated our early morning and late night activities. Excellent and attentive staff!

"First choice for this area"

5
25/04/2016

We have consistently had an excellent experience in this Best Western. The staff is unfailingly helpful and cheerful; the rooms are large and meticulously clean, and the amenities are great. Breakfast is varied and tasty, the in-room internet is reliable, and the fitness equipment is in good shape. This is always our first choice in this area.

"Adequate and clean"

3
21/04/2016

Nice staff. Expect to eat breakfast somewhere else. The quality and taste of the food that was presented virtually had no taste. I was drying off from a shower the first morning and lifted my foot up on the toilet lid and it shattered into three pieces. I wa a bit shocked. I notified the staff and if was replaced with a new lid by the time I returned that evening. The staff was very friendly and courteous. The selection for breakfast was sub par. I tried the eggs. I didn't realize eggs could have no taste. The other choices were bagels, english muffins yogurt and the waffle iron. Would I stay there again? Maybe.

"Excellent hotel"

5
19/04/2016

Raji and Courtney (staff) provided a friendly and warm stay. The rooms are comfortable and clean. Raji showed me the room first (because I had stayed the night before in a terrible hotel) - I was blown away by the cleanliness. Also, the rooms are large, accommodating and super comfortable!! In the morning, I went to the breakfast room and it was beautiful and the food was great. There was a large selection of food available including eggs, sausage and hashbrowns - Wow! I would highly recommend staying here to anyone.

Henry P, General Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for your great review. Hope to see you again soon.

"Staff is what makes your stay- also very nice pool"

4
12/04/2016

There are not many choices in Woodstock, and the wonderful staff here really makes the difference. Both the day and night staff were friendly and very accommodating. Rooms are large and have small refrigerators and microwaves. There is also a safe, (which you are charged for). The hotel has a wonderful, large swimming pool. It is clean, heated nicely and ample towels are supplied There is also a small gym next door, and bathrooms with showers Breakfast was adequate, nothing special. It did have a waffle maker though, which was very popular Wine and beer is available in the lobby at very reasonable prices and a good selection.

Henry P, General Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for choosing us. I'm glad you had a good experience and hope you return again!

"woodstock, illiinois"

4
09/04/2016

The hotel was very clean and the front desk people couldn't have been nicer. The driveway is not easy to find as it is off the main road. I am glad I read this on TripAdvisor or I may have missed it a couple of times. If in the area again, I would stay there.

"EXCELENTE! "

5
01/04/2016

You can't be it for the price! Big spacious rooms comfortable beds and sheets. Clean, we'll maintained. Don't get me wrong it's not a 5 start but for the price you can't beat it! Only con is the way the entrance is laid out (not facing the road). No big deal for me.

Henry P, General Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for your stay with us! We're always looking to "modify" our property and we appreciate your feed back . The entrance layout is definitely an item on our list. We hope to see you in the future.

"I always stay here."

4
29/03/2016

This hotel is quite nice. The staff is friendly and courteous and rooms are great. Very comfy bed! have stayed here for business twice in 2016 and both experiences have been terrific. I will stay here again on my next trip to Woodstock.

"Needs Work"

2
29/03/2016

Breakfast made me ill. Dog barking in adjacent room. Could hear every word spoken in adjacent room. No security. Anyone could enter building at any time. Front desk rarely occupied. TV was difficult to operate. Overheard other guests having same problem with TV.

"A Good Value For The Money"

3
09/03/2016

The staff were helpful. The building could use some updating. The price was outstanding. I would stay there again if I were visiting this town again. The breakfast wasn't the greatest, but for the money it was quite sufficient. I stayed here while my condo was being repaired from water damage. The staff interacted well with my insurance carrier, and there were very few snafus over term of stay and compensation.

"Clean and Friendly Staff"

5
02/03/2016

We spent last weekend at this hotel. We could not have asked for a better experience. The front desk clerk was warm and welcoming. The entire staff was very friendly. From the breakfast help to the night clerk, we were greeted with a smile by everyone. The rooms were clean and the breakfast was good. It was quiet and the beds were comfortable. The price was very reasonable. We will be back,

Henry P, Manager at BEST WESTERN Woodstock Inn, responded to this review
Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review, March 9, 2016 Thank you for responding about your stay with us. We are glad you enjoyed your stay so much. We thrive to ensure all our guests have a pleasurable experience at our hotel. We look forward to your next visit to the Best Western Woodstock Inn. If we can be of any further assistance please call 815- 337-0065. Sincerely, Best Western Woodstock Inn Management

"Home away from home!"

5
08/02/2016

This has been my home for almost 4 weeks. My interior of my condo was totally destroyed and I requested a Best Western with my insurance agent. I stay at Best Westerns whenever I travel. I have always been pleased with them wherever I have been. Woodstock Best Western is clean, quiet, serves a delicious breakfast buffet, has a workout room and even a pool. The staff has been very helpful with any requests I have had. They are so patient, friendly and always smiling. They really are outstanding. If you're in the area for your job, a family visit, or touring historic Woodstock for fun this is the place to stay.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you very much for your appreciation. We are happy that you chose our location as your home away from home. It's wonderful to hear that you're enjoying your stay at the Best Western Woodstock Inn. We thrive to improve our location. It is wonderful that you have enjoyed the breakfast buffet, exercise room and the pool. We also have a business center, lounge area and bar located in the lobby. Thank you for staying at the Best Western Woodstock Inn.

"Family Wedding"

5
08/01/2016

My family and I were in town for my sisters wedding. We were pleasantly surprised by the size of our rooms. The staff was very friendly and the rooms very clean. If I am back in the area again this hotel will be my first choice of stay.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review, Nov 2, 2015 We are so happy to hear we exceeded your expectations. We work hard to make everything excellent for our guests. We are glad to impress you and we hope you will stay with us again soon. Sincerely, Best Western Woodstock Inn Management

"Great Beds!"

4
20/12/2015

Great stop for the businessman or woman or even a family break. this hotel offers a Harley Davidson biker discount too. Breakfast is 'fair' at best, typical hotel breakfast bar. However right next door is a full service restaurant diner which is excellent and fairly priced.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your stay with us. We are glad you were able to use our Harley Davidson discount and we hope you were also able to stop by the Harley Davidson shop right down the road. We are glad to hear you enjoyed the rest of your stay with us and we look forward to having you again in the futrue. If we can be of any further assistance please call 815- 337-0065. Sincerely, Best Western Woodstock Inn Management

"Return stay to the best in Woodstock.."

4
03/12/2015

My return stay here was as good as the first and still better than the other main hotel in town. Solid customer service with clean, comforatble, and quiet rooms is what I look for while on the road and I found it here again here. The value is also spot on. Despite the ongoing stucco and paint work outside, it was never a bother to me while staying here although access for a short time is a little limited. Kudos to the workers. The breakfast is like most hotels I visit. Nothing great, but nothing bad. I'd definitely recommend this lcoation and nearby Niko's Restaurant.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding regarding your recent stay with us. I am glad to hear you enjoyed your second stay with us as much as your first. We are always trying to improve and update our property. We hope you will notice new improvements when you stay with us in the future. If we can be of any further service please call 815-337-0065. Sincerely, Best Western Woodstock Inn Managment

"Great hotel close to town."

5
02/12/2015

Really good hotel close to town, about 20 minutes walk. Nice pool and bar area, breakfast could be a little better but it's complimentary so hey. Best assets, the staff. Very friendly, informative and helpful. We enjoyed our short stay and reception staff were very helpful pointing out the locations of the film Groundhog Day.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your recent stay with us. We are happy we were able to help you find all the sights you wished to see in town and make your stay enjoyable while you were in town. We are always happy to hear when people we enjoy our amenities like our pool and bar. We hope you will come back soon! If we can be of any further assistance please call 815-337-0065. Sincerely, Best Western Woodstock Inn Management

"Great place to stay"

5
30/11/2015

Stayed Thanksgiving night while visiting family, front desk employees very friendly. Room was very nice and clean. Reasonable prices and continental breakfast was a nice send off as we headed home after a very enjoyable holiday. Would definitely stay there again when visiting family.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your recent stay with us. We are so glad to hear you enjoyed your trip over the holiday weekend. We hope we can continue to impress you just as much with our friendly staff, cleanliness, and excellent continental breakfast the next time you stay with us.

"Continental Breakfast"

5
30/11/2015

The hotel was great. There was a large selection of delicious food for the continental breakfast. The staff was very attentive. The pool in the hotel was refreshing. The in-room internet worked extremely well. I will be staying at this hotel in all my future visits.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your recent stay with us. We are so glad to hear you were able to enjoy our many amenities. We enjoyed having you stay with us and are looking forward to having you again in the future. Sincerely, Best Western Woodstock Inn

"slightly above average"

4
30/11/2015

A warm swimming pool (water would have chilled warm beverages) would have been appreciated plus our son (who we also paid for his room) was on the side of the building that was in repair. He mentioned more than 1 time the noise generated by the plastic attached to the outside of his windows. Maybe a little foresight with the Thanksgiving week-end could have prevented this?

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your recent stay with us. We were happy to host you while you stayed over the holidays. I would like to apologize for the temperature of the pool. We have someone come out since your stay who has fixed the water heater so others will not experience the same discomfort while swimming. We are glad you were able to enjoy your time with family while visiting us here. We hope you will come back and see us again soon. Sincerely, Best Western Woodstock Inn Management.

"Snow storm and work"

4
26/11/2015

Had to stay here since my boyfriend was working in the area and the snowstorm was too much to drive the hour back and forth to drop him off for an overnight shift. Jessica was very good and helping us so our Dog could stay with us.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad we were able to help you and your dog find a comfortable place to stay. We to to be extra accommodating during severe weather and we are glad you were able to stay safe here during the snowstorm. We hope you will come back and see us again in the future. If we can be of assistance in the future, please don't hesitate to contact us at 815-337-0165. Sincerely, Best Western Woodstock Inn Managment

"Awesome Hotel"

5
16/11/2015

Stayed at many Hotels, 3-4 star hotels. This Best Western , Woodstock , IL. Should be rated as a 3 to 4 star. Stff wonderful, hotel itself has been totally updated. Very clean, rooms are better than a Hampton Hotel any day of the week!!

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your stay at our property. We are glad you enjoyed your stay with us. We are glad to hear that you appreciated the effort we have made in making our property and our rooms up to date and comfortable. We hope that you will stay with us again soon. Sincerely, Best Western Woodstock Inn Management

"My new home away from home"

5
02/11/2015

Staff is genuinely helpful and friendly. The hotel is very clean and well cared for, rooms are clean. Clearly the owner takes pride in this hotel and it shows. I will definitely stay here again! PS. I cannot say enough about the staff! The two women that I encountered at the desk (one day, one night) were the best! Everyone, from check-in to check out, that I encountered throughout my stay smiled and said hello and just made us feel at home.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding about your recent stay with us. We are so glad to hear we made your stay so enjoyable. We try to make every guest feel at home here and are happy our efforts are successful. We hope you will stay with us again soon! Sincerely, Best Western Woodstock Inn Management

"Great customer service"

5
30/10/2015

I really enjoyed my stay and more than anything, it was due to their customer service. They really know how to treat customers. I was greater by every employee and one went out of her way to fix a TV in the fitness center. Thank you!

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for appreciating our customer service. We try to make every guest's stay with us as comfortable and welcoming as possible. We hope you will stay with us again soon. If we can assist you with anything else please don't hesitate to call 815-337-0065. Sincerely, Best Western Woodstock Inn Management.

"2nd stay here - Still a great place to stay!"

4
28/10/2015

The hotel is older but well maintained, clean and very reasonably priced. It's easy to find and is next door to a very good restaurant. It was very quiet even though there was a wedding party staying there also. There is an elevator. Our room was large, clean and well taken care of. AC/Heat was quiet. There was a large work desk, 1 easy chair with ottoman, microwave, fridge, & coffeemaker. The TV has 100+ channels, good wi-fi, and lots of electrical outlets. The bathroom was big enough to move around in and very clean, The toilet was low (15") - anyone with knee problems might have trouble getting up. Towels were rough and some were showing wear. Breakfast had all the usual items plus scrambled eggs, hashbrowns, sausage, bacon and hard boiled eggs. We'd definitely stay here again!

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
We are glad to hear you appreciated the conveniences in our rooms. We try to make things as easy as possible for our family and business travelers with as many amenities in the room as we can fit. We are glad you enjoyed our full breakfast as well as some of our many local restaurants. We hope you will stay with us again soon. Sincerely, Best Western Woodstock Inn Management.

"Average BW with two pluses"

3
26/10/2015

Our second floor room in the back overlooked a lawn with the most beautiful tall trees. The restaurant in the front of the motel was convenient for dinner, a family-type, with lots of choices and cheap prices.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
Thank you for responding in regards to your stay with us. We are glad to hear you enjoyed the local businesses and scenery. We hope you will stay with us again soon. Sincerely, Best Western Woodstock Inn Management

"Excellent Stay"

5
10/10/2015

Far better than we were expecting. We had been travelling for a week straight staying in hotels. I have to say I had never been to Woodstock and wasn't expecting much. Well, everything was excellent! Friendly staff, extremely clean rooms, great pool and an excellent breakfast. We will stay here again next time we're in Woodstock.

Henry P, Front Office Manager at BEST WESTERN Woodstock Inn, responded to this review
We are so happy to hear we exceeded your expectations. We work hard to make everything excellent for our guests. We are glad to impress you and we hope you will stay with us again soon. Sincerely, Best Western Woodstock Inn Management

"Nice stay"

4
04/10/2015

What I noticed most was the nice people that worked there and how they wanted to make sure my stay was really good and met my needs. The free internet was helpful for completing work and since my cell didn't have very good connection in that town.

"A very nice return to a comfortable property."

5
27/09/2015

Had the pleasure of returning to this property and receiving the "red carpet" treatment by all of the staff. Everything in the room was in place, plus being clean and comfortable! Moved the breakfast bar to the second floor---this proved to be another plus. The "hot" breakfast is good---thanks Bonnie! Looking forward to returning here on my way home from a work project. Hats off to the Staff!

"Great Value and Friendly Staff"

4
24/09/2015

Enjoyed a two night stay at this hotel. Very quiet and comfortable. Layout of the hotel is a little "weird", but not a big deal. Courtney at front desk was very friendly and professional. I would definitely stay here again if in the area.

"The BEST best western!"

5
20/09/2015

Prior to staying here I thought all best westerns were roughly the same. This place really takes customer satisfaction to another level. Their staff was extremely friendly and helpful. Rooms were immaculately clean and tasteful. Centrally located, walking distance to several very nice restaurants. Quite possibly the grandest continental breakfast I've ever experienced also. Overall, could not have been more satisfied!

"Very Poor Experience"

1
17/09/2015

Stayed at hotel during a stretch of 90+ degree weather. Room smelled strongly of mold/mildew and was very hot when we arrived. Turned on air conditioning unit. It only blew warm air. Clearly was not working. Notified Nicki at front desk. She came down and confirmed that air was not working and admitted she could smell the odor in the room. She stated they had no other rooms available. She called her manager who said they could fix/replace the air conditioning unit in the morning. Nicki tried her best to be helpful but there was little she could do. She brought us a dehumidifer, a fan, and spray for the odor. Hotel did switch air conditioning unit the next day. We stayed the second night, as planned, since the room was cool and a little less mildew smell but still had an odor. When we checked out, manager stated that they moved the "not working" air conditioning unit to the lobby and it was working fine. I stated that Nicki had come down to the room the night before and confirmed that the air conditioning unit did NOT work. I did not appreciate being indirectly accused of lying when we checked out.