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Best Western Hotel of Wise, Wise

4.5/5  - basé sur 224 notations.
124 Woodland Drive SW, 24293-4622, Wise, United States - visualizzare mappa
Best Western of Wise - Prima colazione a buffet Il Best Western of Wise è situato nel centro di Wise. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Scegli questo affascinante hotel di Wise, Virginia, che offre una vasta gamma di servizi e facile accesso alle principali attrazioni locali. Benvenuto al Best Western of Wise, situato vicino ai monti Appalachi, nella Virginia sudoccidentale, dove gli ospiti potranno sperimentare il meglio in termini di servizio clienti e sistemazioni. L'hotel dispone di 60 camere e suite arredate con gusto, tutte dotate di televisione via cavo/satellite con HBO® e accesso a Internet ad alta velocità. Ogni mattina gli ospiti dell'hotel potranno gustare una deliziosa colazione continentale gratuita prima di rilassarsi nella piscina al coperto o di allenarsi nella palestra. L'hotel dispone inoltre di servizi business limitati e di servizi meeting per chi è in viaggio d'affari. Situato a soli 6 km circa dal centro di Wise, questo hotel della Virginia offre facile accesso a negozi e ristoranti. Il lago Bark Camp, a soli 16 km circa, offre una varietà di attività all'aperto, mentre la foresta di Jefferson è ideale per escursioni a piedi e picnic. Gli appassionati di gare automobilistiche si trovano a 16 km circa dal circuito internazionale Lonesome Pine e a un'ora di distanza in auto dal circuito Bristol Motor Speedway. Il Best Western of Wise offre anche facile accesso al College di Wise, sede distaccata della University of Virginia. Questa città della Virginia sudoccidentale ospita tutto l'anno una serie di importanti eventi, tra cui RAM Project, Ralph Stanley Festival e Best Friend Festival. Il personale amichevole e cordiale del Best Western of Wise saprà rendere divertente e indimenticabile il tuo soggiorno a Wise, Virginia. Risparmia prenotando oggi stesso! Ti auguriamo un soggiorno gradevole!

Best Western

Hotel of Wise

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i vantaggi dell'hotel

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Pareri dei nostri clienti

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Certificate of Excellence 2018
Basato sul parere di 224 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
123
Molto buono
66
Nella media
23
Scarso
6
Pessimo
6
CONSULTARE I PARERI SU
Affari Affari
56
Business Business
48
Da solo Da solo
22
Di coppia Di coppia
11
In coppia In coppia
23
In famiglia In famiglia
97
Viaggio con amici Viaggio con amici
15
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Good value and exceptional staff"

5
19/11/2018

Very well maintained and up to date rooms with a staff was exceptionally attentive and friendly. They went out of the way to make it possible to plug in my electric vehicle and always made sure I had everything I needed.

"Family Get together"

4
19/11/2018

We stayed at the hotel Friday 11/16 and checked out 11/18. Their card reader was down but they didn't let that stop them from checking us in fast and getting us to our room. The staff at this hotel is some of the friendliest and most helpful that we have ever experienced. To me the beds were a little uncomfortable but my husband and kids disagree. The breakfast was fantastic. The kids and I loved the waffles. We were a little sad the pool wasn't set up when we went because that was the main reason we booked there, but they were filling it up when we left Sunday. I would definitely recommend this hotel to others. Hopefully next time we go the pool will be up!

"UVA Wise Parent - Best Western Patron"

5
15/10/2018

I hightly recommend Best Western not only for the quality of the rooms and the amazing staff but because they care about their community. BW @ Wise recognizes the parents of Wise student and that's huge!

"Home away from home!"

5
03/09/2018

Our family comes back to Wise for get-togethers 2-3 times a year. We always stay at the Best Western Wise. The rates are reasonable and the staff is like family too. If you want biscuits and gravy for breakfast, you don't have to leave. Just serve yourself and enjoy the friendly atmosphere. This BW is also situated just off the Country Music Highway, right in the middle of the Appalachian Mountains. Beautiful scenery is right outside the door.

"GreT Place and Oh so Helpful"

4
27/08/2018

My wife's family has a reunion every year in Wise. The family all stays here. They work with us and allow us to use the breakfast area to gather in the evenings after our festivities. The desk staff and housekeeping are top notch. Give them a try if you are in the area

"Good have been better"

3
24/07/2018

Did the extra miles to go to a Best Western but what a disappointment Front desk clerk could not have been more unpleasant and non caring to any of our questions and needs. Did not care that we were platinum members and certainly did not care that we were Hog members. Asked her if they had a bike wash station and she just answered that she did live im the area and did not even know that BW offers that service at most of their hotels. Room toilet had been used. Bed was clean and confortable. Breakfast place was clean and good

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for letting us know about your experience during your stay. Best Western values all of our guests and as a platinum member you were right to expect more effort from our staff. We do have a water hose, bucket, and cleaning rags that are available to all of our guests that ride to the property. A restaurant list with extensive descriptions will be made and left for reference at the desk since several desk agents are new to the area. I have given your room concerns to the Executive Housekeeper and she will correct the issues that you experience with the housekeeper that had your room so that others will not have to experience the same thing. I am pleased that you found the breakfast area pleasant; our attendant truly does an excellent job

"??????"

5
05/07/2018

My daughter and I had a very comfortable stay here. Everything is as I had expected. Staff was very friendly, beds were very comfy, rooms very clean. We didn't use the pool but it looked clean and appropriate. If I was looking for a down side-there was evidence that the roof had leaked previously, not a problem for me ?? The price was reasonable. We will definitely stay here again.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very happy to hear you had a comfortable stay at our property! We look forward to having you as our guests again the next time you are in town. Thank you from all the staff at the Best Western of Wise!

"You get what you pay for, I guess."

2
14/05/2018

The only good thing I can say about this hotel is that the staff is very nice. I don't remember requesting a smoking room, but that is what I was given. I bought a can of Lysol to try and get rid of some of the smell, but it didn't really help. The room smells like a bowling alley from the 1970's. So beware if you book this hotel, the smoking room selection is at the top of the list. There was no refrigerator or coffee maker in my room as was advertised. I did not bother to ask for a refrigerator or coffee maker since we are only staying one night and the hotel is sold out for the night. Not worth getting frustrated. Honestly, this is the first bad review I have ever written and I travel a lot. If you book here, make sure you ask for all of the amenities that are important to you. The pool looked nice, but I did not use it. Just can't wait to check out tomorrow morning.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am sorry to hear we were unable to have your reservation changed to a non-smoking room. We are diligently working to make sure all our room are equipped the way they are supposed to be and cleaned to the best of our housekeeping staff's abilities. I do hope you will afford us another opportunity to right our wrongs. Sincerely, from all the staff at the Best Western of Wise.

"BW Virginia"

5
14/05/2018

We needed a place to stay while visiting family. Best Western was convenient, clean, and had friendly staff. We especially enjoyed the indoor pool. Breakfast was serve yourself, convenient, and good. They even had gluten free cereal.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for the wonderful review! We are very happy to hear you enjoyed your stay at our property. We look forward to having you as our guest the next time you are in Wise, Virginia! Thank you from all the staff at the Best Western of Wise!

"Great Value"

5
12/05/2018

The BW at Wise has got to be one of the best values around. I have repeatedly stayed at this motel and have had nothing but great experiences. The entire staff went out of their way to ensure our stay was the best. When good experience and reasonable pricing are weighed this is a great value that I strongly recommend.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am very happy to hear you enjoyed your recent stay at our property! I am happy to hear the staff is their best to help our guests enjoy their stays. We look forward to seeing you again the next time you are in Wise! Thank you from the entire staff at the Best Western of Wise!

"Very nice hotel"

4
07/05/2018

The room was clean, and the staff was very helpful and friendly. The pool was clean, and breakfast was hot and fresh. The bed was very comfortable, kind of noisy with doors slamming at night, but would definitely stay again.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very pleased to hear you had a great stay with us! Thank you for all the wonderful comments about our property and staff. We look forward to having you as our guest again the next time you are in town. Thank you from all the staff at the Best Western of Wise!

"The Best of Wise"

5
19/03/2018

The pool was very clean, the bedding was very comfortable and soft. The staff was helpful & very friendly. The room was very quiet even though it was right across from the elevator. The breakfast was hot and fresh, with several options, although the options were all very carb heavy.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very happy to hear you enjoyed your recent stay at our motel! We hope to have you as our guest the next time you are in town. I will look into options for our breakfast that are not so carb heavy. Thank you from all the staff at the Best Western of Wise!

"Great stop in bad weather!"

4
02/01/2018

During the recent bad weather in Central Appalachia, I decided to find a hotel early rather than try to push on. I chose the Best Western of Wise, and I'm glad I did. The hotel was clean and comfortable, with a good array of amenities for the price ($76.00 + tax, I believe). They offered a hot breakfast and unlimited coffee, among other things, and the staff is friendly and accommodating. A number of businesses are very close by, including restaurants, gas stations, a supermarket, and even a Lowe's. If you are into luxury, this may not be the place for you. (For a price, the historic Inn at Wise can provide the luxury). If you want and need a comfortable and affordable place to stay, however, this Best Western more than does the job. I highly recommend it.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are glad to hear all of your needs were met during your recent stay with us! We look forward to having you as our guest again the next time you are in our area. Thank you from all the staff at the Best Western of Wise!

"The Best Hotel in wise virginia"

4
30/12/2017

The hotel was always clean, front desk employee were superb and helpful, they always great u with a smile, housekeeper were excellent. The only thing was breakfast is just okey. Rooms were clean and smell good. The hotel lobby was homey

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for your wonderful comments concerning your recent stay at our property! We look forward to having you as our guest again the next time you are in town. Thank you from all the staff at the Best Western in Wise!

"stay at wise best wester"

5
27/12/2017

I would highly recommend this motel as a quality place to stay in the area. the rooms are excellent, staff is very friendly and efficient. There are several eating and shopping places in the area. There are also many places of interest and museum in the area.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very happy to hear you enjoyed your recent stay at our hotel. We look forward to having you as our guest again the next time you are in town. Thank you from all the staff at the Best Western in Wise!

"Good trip in SW VA"

4
24/11/2017

This hotel is very nice, especially for the price. The staff is very helpful and friendly. The breakfast is nice and has a good variety. They have fruit and mints available all day. The check-in and check-out process was very quick. The internet wasn't super fast but was sufficient. I would recommend this hotel if you're staying in the Norton/Wise, VA area.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very happy to hear you had an enjoyable stay at our property! We look forward to having you as our guest the next time you are in town. Thank you from all the staff at the Best Western of Wise!

"Smoking"

4
25/10/2017

If the hotel was nonsmoking throughout the experience would be better.There is a strong smoky new paint smell in the public areas.Generally the hotel is clean the breakfast was good. The pool was being renovated at the time of our stay which was disappointing but overall the experience was good.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am so sorry you had to deal with the smell of smoke at our property. We greatly appreciate the feedback so we know what we need to take care of at our hotel. I am happy to hear your overall experience was good, but we would like an opportunity to make it great! We look forward to seeing you again the next time you are in town. Thank you from all the staff at the Best Western of Wise!

"Best Western of Wise"

5
21/10/2017

Great Staff, Clean Hotel, Yummy Breakfast! Great nearby sights & restaurants! Very peaceful. We have stayed at this location for over 4 years during the festival season, and have never had an issue. Well managed, don't hesitate to ask if you need anything!

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for the wonderful comments from your recent stay with us! We will continue to make our hotel your home away from home as often as possible. Thank you from all the staff at the Best Western of Wise!

"Nice Clean Hotel"

5
21/10/2017

This hotel is easy to get to. Ample parking, friendly staff and clean rooms. A steakhouse shares the parking lot so dinner is a very short walk away. Free continental breakfast is pretty typical for this type of hotel, but other options are a short drive away.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for the compliments on our hotel! We strive to make every stay for every guest as enjoyable as possible. We look forward to having you as our guest the next time you are in town! Thank you from all the staff at the Best Western of Wise!

"Worst smelling room ever!"

1
20/10/2017

The room smelled terrible. I don't mind some smoke smell, but this was ridiculous and there was no attempt to move me to another room. The house cleaning had some spray, but it didn't do anything. I bought fabreez at the store and pretty much emptied it there, but it didn't keep it out for long. Something needs done! I will never stay here again.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am very sorry you had such a disappointing stay. I am also sorry that there were no other rooms to offer to you to alleviate the issue since we were full the night of your stay. I do hope you will consider staying with us again so we can make things right. Thank you for your comments. I will pass this along to our housekeeping staff to try to come up with a solution for our smoking rooms.

"Very Dissapointing"

2
18/10/2017

Room had bad odor to begin with. We turned on the heat and smelled like someone had peed into the heat system. Toilet was still dirty from the guest before us. Carpet was really dirty and the bed had a rubber "Tarp" underneath the fitted sheet. What was this for???? We stayed in the room less that 90 minutes before we checked out and went to Holiday Inn. We would not stay here again.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am very sorry to hear you had a disappointing stay at our hotel. All of our mattresses have a waterproof mattress protector on them. As for the other issues with your room, there is no excuse, but I offer you my most sincere apologies. Thank you for making us aware of the problems we need to address.

"Always a great place"

5
21/09/2017

We have stayed here several times visiting family in the area and never have we regretted our decision. Breakfast isn't as much as other places we have stayed but it was satisfying. The bed was wonderful for my husband but a little too soft for me. But the bedding was in good shape and I felt that everything was clean. There has been places I have stayed and not wanted to take my shoes off but not the case here at all. I definitely recommend them for your stay.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for your wonderful comments concerning your recent stay with us! We are happy to hear you had an enjoyable stay and we look forward to having you as our guest the next time you are in town. Thank you from the staff at the Best Western of Wise!

"Great Stay"

5
09/09/2017

wonderful experience and great place to stay. The staff was wonderful and aimed to please. The breakfast was wonderful and delicious. I would highly recommend this hotel for a great place to stay away from home

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for your wonderful comments from your recent stay! It is always a pleasure to receive a great review. We look forward to having you as our guests again the next time you are in town. Thank you from the staff at Best Western of Wise!

"college move in night"

3
05/09/2017

Just your basic hotel. Rooms were very plain. Our room seemed very "damp". The air conditioner I guess made it that way? No refrigerators in room. Not really much to say good or bad. The lady who worked the front desk was very friendly!

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am sorry you did not have a more memorable stay. I will look into why your room felt damp. I hope you will give us an opportunity to do better the next time you are in town.

"Very nice stay"

5
24/08/2017

Hotel is right off Hwy 23 and close to good eating establishments. Room was a typical one for Best Western and bed was better than most. Had two small issues in the room which hotel staff made sure they were corrected while we were gone to NASCAR race they for sure don't give lip service when your told that they will take care of an issue. Nice well kept breakfast bar with fresh items and continually making sure tables were clean.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for wonderful review of your recent stay at our hotel. Our staff is eager to help each and every guest have the best stay possible. We look forward to having you as a guest the next time you are in town. Thank you from the staff at the Best Western of Wise!

"Great and Convient"

5
23/08/2017

We always enjoy our stay at the Best Western in Wise, VA. It is close to our son's college and we visit several times a year. The staff is friendly, helpful and professional. The only time we did not stay there during a visit to Wise is when they were booked up. Now we book way ahead.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for the wonderful comments concerning your recent stay at our hotel! We are happy to hear you enjoy staying with us and we look forward to having you as guests for the duration of your son's college years at UVA Wise. Thank you from all the staff at Best Western of Wise!

"Good stay"

4
22/08/2017

I have stayed here several times and have always had a good experience, the staff was friendly and efficient. The amenities were clean and well kept. Breakfast was a feast! I will stay there again when I am in town.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very pleased to hear you had an enjoyable stay! Thank you for the wonderful comments towards our staff and breakfast also. We look forward to seeing you the next time you are in town! Thank you on behalf of the staff at the Best Western of Wise!

"My stay!!"

5
21/08/2017

It was great very clean and I loved the pillows the service was great facilities were very clean outside was neat. I just really felt at home. It was convenient in location to what I had to attend. I highly recommend

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very pleased to hear you had such a wonderful stay! Thank you for the great comments about our hotel! We do look forward to having you as a guest again the next time you are in town. Thank you from the caring staff at Best Western of Wise!

"Nice stay "

4
21/08/2017

I stayed for a few night and the place is clean. The lady who checked me in and out was vet pleasant. The only thing that they need are safety bars in the bathroom. The parking also could be better. The side that I parked in had signs for restaurant customers parking only which didn't make since since the hotel door was right in front of it

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for comments and recommendations about our hotel. By leaving us recommendations, you are helping us to continue to grow and be better. We are happy to hear you had a nice stay! We look forward to seeing you the next time you are in town! Thank you from everyone here at the Best Western of Wise!

"Love this hotel!"

5
14/08/2017

Excellent Staff - beautiful hotel. Great lobby for visiting with family & friends! Good breakfast and again, staff is very accommodating! Staff is wonderful about keeping fresh coffee in the lobby upon request!

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are very pleased to hear you had such a wonderful stay! We look forward to seeing you again in the future. Thank you from the staff at the Best Western in Wise!

"Very Relaxing"

5
09/08/2017

Stayed two nights and the staff and was very nice and helpful and our room was cleaned very nicely. Would definitely stay again. There location was also nice .Went downstairs and had hot coffee and a little breakfast then took it outside to enjoy very peaceful and nice

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for the wonderful comments concerning your recent stay at our property! We look forward to your next stay with us! Thank you on behalf of the staff at the Best Western of Wise!

"Great value"

5
03/08/2017

Great value! We'll kept up property. Staff was friendly and helpful. Rooms were very nice. We met as a group for family reunion. They were very accommodating. Breakfast was timely and they offered a nice variety and the quality of the food was good.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
We are happy to hear you enjoyed your recent stay with us! Please keep us in mind for the next family reunion or any other reason you may be in town. Thank you from the staff at the Best Western of Wise!

"review"

5
02/08/2017

no problems what so ever .will be staying there again.fit our needs perfect.just a small get away to nearby little shepherds trail. check in easy and check out easy at motel. pool was great. breakfast was hot and tasty.overall a great experience.

Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you so much for the wonderful comments regarding your recent stay! We look forward to seeing you again the next time you are in the area. Your caring staff at the Best Western of Wise.

"Good stay"

4
31/07/2017

Very nice hotel. This is the second time we have stayed there. They have renovated but some of the rooms are not done yet. But we were in a renovated room and it was nice. Breakfast was good and hot. Will stay again.

"Home away from home!"

5
29/07/2017

The staff goes out of their way to make sure your stay is wonderful. Clean rooms, yummy breakfast and friendly faces you can't go wrong with a stay at the beat western Wise, VA. Stop and say hey to Allie and Tiffany at the front desk!

"Good value"

4
16/07/2017

Easy access and a nice, clean place to stay. Convenient to Big Stone Gap and surrounding area. Several places to eat within walking distance. We would stay here again if traveling through this part of Virginia. Nice breakfast provided.

"great"

5
13/07/2017

The hotel was a very nice place to stay, We were very happy. I would advise people that are traveling through Wise Virginia to stay at the Best Western. It was close to allot of market and places to go for dinner. In a note I would recommend the hotel

"Wise to stay here lol"

5
24/06/2017

Great place staff was wonderful location was convenient really wish I had more time to explorer the surrounding area. the university is a short 5 min car ride and shopping at an abundance of new stores is close by.

"Great place to stay and enjoy the Appalachian country."

5
18/06/2017

The Best Western in Wise is an excellent place to stay while enjoying the Appalachian Mountain region. All of the employees are very customer minded and willing to make your stay comfortable. Country biscuits and gravy are on the breakfast menu. You have a beautiful view of the surrounding mountains with many local natural attractions within a short drive. Check out High Knob and Flag Rock. Motorcyclists are also welcome.

Quinn B, General Manager at Best Western Of Wise, responded to this review
Ken, We are always so happy to see you and your family when you come through. I hope that you were able to get some riding in this year. Hope to see you soon.

"Ok for maybe one night"

3
31/05/2017

This hotel is nice enough for one night but probably wouldn't do for a long stay. The rooms were very dark and it needs to be updated. The water pressure in my room was terrible, I am someone with long thick hair and had a hard time getting shampoo out. The whole hotel should be updated.

Quinn B, General Manager at Best Western Of Wise, responded to this review
Jennifer, I wish that we were able to make your stay more comfortable. Please feel free to contact maintenance or the front desk for any problems that you are having so that they can be resolved during your stay. I hope that you are willing to give us another chance during your travels.

"Conway, SC"

5
30/05/2017

Overall it was close to perfect. Room just smelled like smoke at first and there were never any spoons at breakfast and kids were running up and down the hall- but all minor things. Overall an A. If these things were fixed, an A plus. Def an A plus for value.

Quinn B, General Manager at Best Western Of Wise, responded to this review
Thank you for your response. I have spoken with both of the breakfast attendants and the front desk and asked them to be more aware of each situation. During your next visit we hope for an A+.

"Very nice"

5
17/05/2017

It was what I have come to exspect from B W. It was very clean and neat. We loved the indoor pool. It's only 3 and 4 ft deep, perfect for the kids. Breakfast was ok. We were right next to the elevator on the third floor and only heard the softball group come in. Otherwise very very quiet. There is a McDonalds and a Bojangles right next to hotel.

Quinn B, General Manager at Best Western Of Wise, responded to this review
Thank you for taking the time to answer our survey. I am pleased that you were able to enjoy your stay.

"Best Wester"

4
18/04/2017

Great Value for the ammentaties. This hotel has an indoor pool, hot tub, good breakfast which includes biscuits and gravy sausage, waffles, yogurt, toast, bagels , close to the college, good customer service. I would stay here again in the future. Close to several Resturant's and a Walmart. Across the street from Bojangles and a car wash.

Quinn B, General Manager at Best Western Of Wise, responded to this review
So glad to hear that we were of value to you. Thank you for taking the time to fill out our survey.

"Comfortable"

5
17/04/2017

I stay here when I visit my daughter at UVA and it's always comfortable. I would recommend it for best hotel in its price range. I've stayed here a number of time and they never fail to satisfy my needs.

Quinn B, General Manager at Best Western Of Wise, responded to this review
We are so pleased that you are able to relax and be comfortable during your visits. Looking forward to seeing you during UVA's next lacrosse weekend.

"Family Vacation"

5
08/04/2017

The staff at check in/Check out were very courteous. Hotel and rooms were very clean. Beds were comfortable. Easily accessible from the highway. Breakfast was good but wasn't kept stocked so you may have to ask for what you want if it runs out.

Quinn B, General Manager at Best Western Of Wise, responded to this review
Thank you so much for your review. We appreciate you bringing to our attention that breakfast was not properly stocked during peak times. Our Quality Assurance personnel has spoken with Breakfast Staff and has continued training of diligence in the breakfast area.

"A very good place to stay in Wise, VA"

4
04/04/2017

I stay here every time I come to Wise on business. The hotel has some age and it shows a little. There has been some renovations done. Over all I find it convenient place for me as it is in the middle of the area I have to work in. It's a good place for family's to stay at as well.

Quinn B, General Manager at Best Western Of Wise, responded to this review
Thank you for staying with us at the BEST WESTERN of Wise. We hope to see you again.

"My stay in Wise VA"

5
13/03/2017

I was impressed with the cleanliness of my room, and the hotel in general. I usually always travel with my own pillows, especially when staying at a hotel, and even though I had mine, I tried their pillows and actually found them to be very comfortable. The staff is friendly and the hotel offers a complimentary breakfast with your stay.

Quinn B, Manager at Best Western Of Wise, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate such kind remarks regarding your stay. Our staff works hard daily to keep our hotel clean and enjoyable for all our guests. We hope to see you again!

"Great nights sleep"

5
11/03/2017

Clean, efficiently run hotel. Tiffany, at the front desk was so helpful, as was the rest of the staff. Breakfast was plentiful and fresh and the bed was so comfy. The pool looked inviting and wish we had brought our suits. Our great grandson really enjoyed it on a previous visit. We always try to stay here when in town......if they are not totally booked!

Quinn B, Manager at BEST WESTERN Of Wise, responded to this review
It was a pleasure having you as a guest. Our staff works very hard to provide a clean enjoyable environment. We are always eager to assist in any way we possibly can. I will make sure that Tiffany as well as the other staff are made aware of your kind comments. We appreciate you taking the time to let us know about your stay and hope to see you back again soon!

"Business trip"

4
10/03/2017

Very good stay, clean room, friendly staff, breakfast was good,wifi is ok, close to places to eat an shop, overall a good stay, good value, it was worth the money,. I would recommend this hotel and I will definitely be staying there again

Quinn B, Manager at BEST WESTERN Of Wise, responded to this review
Thank you for taking the time to let us know about your stay. Your business is very important to us and we value your feedback. Our staff works very hard to provide a clean enjoyable experience for our guests. They are very pleased when their hard work pays off. We look forward to having you as our guest again.

"Best Western Wise, VA"

4
22/11/2016

My family visits to Wise 3-4 times a year to "come back home." It is great to get back to the mountains again. We always plan our trips around staying at the Wise Best Western Hotel. The rooms are clean and comfortable and the employees treat us all like family.

"I Found A Gem In the Mountains of VA"

5
24/10/2016

If you are looking for comfort, cleanliness, good rates and a caring, friendly staff the Best Western at Wise is sure to fill your needs. I don't often take it upon myself to make recommendations but this hotel merits my hardiest endorsement. The entire staff is friendly, helpful and constantly go out of their way to ensure that my stay is the best it can be. Thank You Best Western at Wise!!

"DS Ride In"

4
30/09/2016

We were treated very well by the staff. We come here every year and always were treated well. We sure appreciate them allowing us to mingle in the lobby and parking lot to catch up with old friends and make new friends.

"Wow!!"

5
21/09/2016

The staff was willing to bend over and do anything that was asked of them! I was here for 3 weeks for business and my family was able to attend with me. The staff was able to get everything extra that we needed in the room extra shelves, table, fridge and anything else we could think of. They printed sheets off for my kids to color and activities to do. Thank you to all of the staff there that made our stay all that much better, Tiffany, Ali you 2 were amazing.

"Excellent Experience"

5
19/09/2016

We have stayed at this Best Western previously while visiting family. They are always so very helpful and a very clean place to stay. I would definitely recommend this hotel to anyone. The breakfast was wonderful and was kept full at all times. The hotel was full but you would not have known it with the food supply.

"Terrible!!!"

1
13/09/2016

The rooms where not so good, the beds were terrible they were very firm and we ended up with a stinky smoking room the service was awful. The breakfast bar was gross. The carpet was wet in several spots and the ac was terrible.

"highly recommended"

5
12/09/2016

great place to stay, , good area with other dining & shopping, good breakfast, friendly staff. Room was clean and well organized, front office staff was very friendly, beautiful area to stay in the mountains

"Warm, friendly accomodations"

5
07/09/2016

You couldn't ask for a friendlier, more welocming staff than the staff at Bes Western Wise. They make you feel right at home and are always willing to help out, offer helpful information. They are patient around the clock, and keep the lobby fresh and well stocked.

"An overnight stay "

4
06/09/2016

Stayed here overnight just to get some sleep. Beds were very comfortable, the hotel was clean, and staff were accommodating. It was very quiet and check out was quick and easy. It is off the main road a couple of blocks but not too far. We enjoyed the view on the way.

"Girls Weekend"

5
02/09/2016

This hotel is very centrally located to many hiking and winery excursions. It was very clean, staff very attentive and personable. Breakfast was fresh, hot and well looked after. Lobby was clean. Check-in and out was simple, smooth and easy.

"BW Wise Va"

5
14/08/2016

The staff at this BW are AAA+. We had questions on parks, fishing, hiking, stores, and all were answered either by room care or front desk. The room carpets do need to be replaced or professionally cleaned. This is a BW item and zero reflection on housekeeping as in house did a excellent job.

"Very Nice Hotel"

5
07/08/2016

My family has stayed at this hotel for the past 10 years. We always come back because it is clean! We enjoy the pool and the breakfasts but cleanliness is our first priority! The staff here is also super friendly!

"quick hometown visit"

4
06/08/2016

This is 1 of 2 hotels in the area we use for hometown visits. Clean affordable and free breakfast is astonishingly good with a high variety. Room are large and clean and large bathrooms. The single serve coffee maker in the room was ok but we go thru a lot of coffee, prefer a pot. No biggie.

"Very nice accommodations"

4
27/07/2016

BW Wise is a great facility if you are visiting UVA wise as I have used it a few times with a family member attending school there. Pool and workout room are sufficient for a budget hotel. Breakfast is average for the brand some hot items, biscuits n gravy, waffles etc does the job to get you moving in the am. Rooms are nice sized but lighting in the bathroom I have noticed is very dim. Rooms have always been clean and pretty well maintained with the exception of musty smells in multiple rooms I have been in. Only issue I have had is on my last trip, I was sleeping in due to a late arrival the night before and with the DO NOT DISTURB sign on got continually knocked on my door until I answered at 930am in the morning by the maid! Overall a great choice and clean accommodations!

"Great Staff, close to UVA Wise"

4
21/07/2016

This is our 2nd stay at the hotel. The staff here is super friendly and helpful. The hotel is located conveniently close to UVA Wise, which is what we needed. The hotel is safe and has lots of parking. The refrigerator was a good size and ice cold. Our room on the 3rd floor smelled a bit musty...or a bit like urine...we kept going back and forth on the smell. Otherwise, the stay was great. It's a great place for UVA Wise students/parents to stay.

"Highly recommended"

4
19/07/2016

Rooms were clean and nicely decorated. Staff was very friendly and helpful. I would recommend this hotel to anyone. Have stayed at other hotels in this area and this is by far the best by comparison. The breakfast was excellent.

"Overnight stay"

5
17/07/2016

We were planning our trip and after deciding just how far to travel we started looking for a place to stay. The reviews for the Best Western were 4 plus stars so we gave it a shot and it did not disappoint. Fantastic accommodations and a friendly staff. We'd stop in again if ever in the area.

"Five Star place to stay"

5
11/07/2016

After being gone from the area for awhile i found my arrival at the hotel was like coming home. The hotel staff did all they could for this handicapped person to help make my stay great. I recommend this hotel to anyone staying in the Norton, Big Stone Gap area.

"Passing thru to New Bern NC"

4
07/07/2016

Very clean and friendly. Breakfast was average complimentary breakfast. We had a double queen no smoking rooms yes no smoking, you have to specify that, that could use a little updating but overall good.

"wise bw hotel"

5
29/06/2016

Great hotel in the mountains; stayed different times and always excellent. Breakfast very good, internet too; helpful staff from front desk to breakfast to housekeeping. Will stay again when in this area! Thnak you!

"Very Nice Upgrades!"

5
27/06/2016

My family visited Best Western recently and were very pleased with the improvements. The workout facility had been recently upgraded, had newer equipment, a large flat screen television, very clean, and welcoming. The lobby area was very nice with plenty of seating and a large table allowing our family to visit in the lobby. The breakfast in the morning was nice with plenty of choices.

"Recent stay"

1
13/06/2016

The room was damp and had an odor. The A/C unit was not working properly. Beds were hard and extremely worn. Workout facility and pool area had an unbearable odor and we were unable to utilize on this stay. If you have any allergy issues, do not consider this hotel. Our allergies kept us from sleeping well for both nights. We stayed at this hotel two years ago and our experience was acceptable. This visit was extremely disappointing.

"Best Western of Wise is great!"

5
01/06/2016

Room was clean, comfortable beds and comfortable room. This is a fairly new facility. The breakfast was awesome too. No complaints at all. Best Western standards exceed some of the other brands I have seen lately.

"Wise VA stay"

4
23/05/2016

Great motel that goes out of their way to accommodate a group of goldwing riders. Very motorcycle friendly. We plan to hold our event again next year along with some single night stopovers. The only issue I would complain about is the breakfast uses powdered eggs. But hey, I eat anything. :)

"Smiling Faces"

5
20/05/2016

As usual this motel has a fantastic staff. They always go above and beyond in the services they are asked to do. The registration desk is always fast and efficient and the clerk, Tamera, greets you with a smile and is always helpful. Every staff member is friendly and helpful. I asked if they had some coffee creamer they were out of, and the kitchen helper came back with a full box of creamer and came over to my table to wait on me personally. Just one example of the courtesies given.

"Modern and Clean. Great Hotel."

5
15/05/2016

The property is in excellent condition. This hotel is conveniently located near restaurants and the highway. It has very clean and updated large rooms. Friendly staff. Highly recommended. Didn't have time to use the pool, but it looked great too. We stayed in a king room.

"Nice little stop along the way "

5
10/05/2016

We arrived almost at midnight. We were easily checked in without any hassle. The beds were comfortable, room was modern and clean. Everything looks beautiful and up-to-date. The breakfast was delicious, it consisted of eggs, biscuits and gravy, fresh fruit, bagels, toast, waffles, milk, juices, coffee, and yogurt. Morning check out was a breeze.

"Stay in the heart of the Appalachians"

5
07/05/2016

The Best Western in Wise, VA offers a very nice and clean facility right in the heart of the Appalachian Mountains. Being centrally located, you can make several day trips. Pack a lunch or look for a mountain trout stream. Go to the top of High Knob and see several states from the overlook tower. Follow the Trail of the Lonesome Pine. A very relaxing place to visit.

"Great Stay!"

5
25/04/2016

Very pleasant staff! Hotel was clean and welcoming! Bed was comfortable and pillows were great! Happy to see the hotel staff working on steam cleaning carpets, maintaining the outside appearance and keeping the hotel clean at all times. Close to restaurants and main travel roads! I would stay at this Best Western again!

"Was a great place to stop on our trip"

5
20/04/2016

Picked this hotel as a stopover on a 13 hour trip. It was a great choice. Very friendly helpful girl at the desk, clean and well kept hotel. Comfortable bed, nice room and wonderful location in the town. Loved having a restaurant right next door and stores on a back road to get to. Will stay again I'm sure.

"Stopover"

4
19/04/2016

Very much a standard hotel, as the corporate picture show. Check-in and out was easy and uneventful. Room was clean and comfortable. Staff were somewhat friendly. Excellent sleeping space. WiFi worked well, as expected. Overall, a decent place to spend the night during a long trip, and at a very reasonable price.

"Best Western of Wise"

4
18/04/2016

This hotel was clean and comfortable, but it has a weird vibe. This hotel must have problems with previous guests. Although my wild teenage days were decades ago, check-in was like an interrogation. The sign in the room with the price I would be charged if I dared misplace one of their scratchy white towels was over the top.

"Weekend Sporting Trip"

5
29/02/2016

This hotel was very cozy. Everything I needed was supplied. Couldn't have asked for a better place to stay. Myself and fans from my hometown really enjoyed our stay. We had intentions on staying for one night and ended up staying for two. Courteous employees. Breakfast was great, and everything was within travel from the hotel

"Experience"

5
21/02/2016

I would recommend this hotel to anyone. Clean, quite and friendly staff make the stay outstanding. The staff go out of their way to make you feel at home. The hotel has a good number of restaurants in the surrounding area.

"Business Trip"

5
05/02/2016

Most impressed with the cleanliness and comfort of the bed.... The location of the hotel was convenient to the areas amenities. I signed up as a reward member due to being asked by Kim at the front desk. It just made sense to do this since I travel a lot with work.

"Best Place to Stay - Competitive Rate"

5
30/12/2015

Best Western of Wise has truly changed my opinion of this brand of hotels. I truly enjoy everything about this hotel from it's continental breakfast to it's indoor pool, internet and comfortable room. It's location is central to shopping and restaurants and within walking distance to McDonald's, a Steak house, grocery stores and gas stations.

"Wise stay in Wise"

4
20/12/2015

There aren't many options in Wise, but this mid-level hotel was a good option. The rooms were clean and well-appointed, the breakfast was hot and good and the service was friendly. The only real downside here is that there just isn't much around. There aren't many restaurants within walking distance or other amenities. That's not the hotel's fault, of course, it's just a small, quiet town. The price is right here too, providing good value for the money.

"Business traveler stayed 4 times Nov-Dec 2015"

5
17/12/2015

I travel frequently for business, but had never stayed at Best Western before my first time in Wise, VA on 11/05/15. I liked it so well that I have stayed there 3 times since. I am an Elite Platinum member of the Choice Privileges Rewards Program. Best Western honored that status. At my request, they made me a Diamond Rewards member in their program! I am planning a family trip for Christmas, and will try another Best Western along the way.

"business stay"

4
11/12/2015

Great except internet dropped several times. Bed was very comfortable. Staff was friendly and helpful. I travel to this area once every year for business and always stay at this hotel. I will stay here again.

"Very nice stay"

5
30/11/2015

Thank you for a clean room, nice people at check in and check out, nice breakfast, great location, clean pool, nice fitness room, convenient between Ohio and the Smokey Mountains, BW 800 # was excellent to work with. Made a reservation just a couple hours before we arrived and everything was ready for us to sign in.

"Enjoyed my stay"

5
29/11/2015

I stay at Best Western every time I come to Wise Va. I enjoy the stay and it is always pleasant and I enjoy the rewards program that is offered, I have been able to use the rewards and it has been a great benefit.

"Very nice hotel!"

5
17/11/2015

This was a very nice, comfortable and friendly hotel for our son's college visit. Very good breakfast buffet was included in our rate. They also had a gym and pool for their guests. Great value and service!

"A nice place to stay!"

4
29/10/2015

We spent 3 days at Best Western of Wise in October. I was pleasantly surprised. Our room was very neat and clean. The beds were comfortable. The staff was friendly and helpful. The breakfast was great. Eggs, sausage, biscuits, gravy etc. I was very pleased with Best Western of Wise, VA and would recommend this hotel to anyone in the area.

"Great 3 day stay"

5
27/10/2015

Very clean hotel, Friendly helpful staff, Our first stay here but we will return. Breakfast is just a great way to start the day and eliminate the AM hassle. Only negative was the Wifi was not working at least on my laptop.

"First night of Birthday Trip"

5
22/10/2015

Went to Clintwood Va to see the Ralph Stanley Museum then on to Wise Va. to the motel Had a good fast checking . Even though we got there early we only had a 10 minute wait and they had a room ready for us. The gals were real friendly . They told us where to park and they even brought the room keys right out to us as we had an outside door just real close to the entrance. Very nice stay .

"Fall Visit"

5
20/10/2015

The Best Western Wise, Va. is always excellent in their service, cleanliness and friendliness. We have stayed there numerous times and always are made to feel like family. We have stayed in many motels and hotels in our lifetime and have never felt as welcome and catered to as we have felt at this particular motel. They handle every request as though we are the only people staying there and even on busy times they still make the effort to be helpful. Our visit this time was no exception. Also, best breakfast!

"Best Western need my Drivers License"

2
19/10/2015

I am a Best Western rewards member. At check in I gave my Military ID & credit card I made the reservation with as usual. The desk clerk then asked for my drivers license I asked why she said in case you damage something we know where to find you and entered my DL# into the system ..WHAT? BW has all my info in their system as I am a member to me that's a privacy act violation. Also I requested a 1st floor rm away from elevator,I was given 3rd floor right across from the elevator! I had ridden 510 miles on my Harley & did not want to argue with the desk clerk

"Great Stay"

5
17/10/2015

This was our first night of a 3 day birthday trip for me. We went mainly to visit some Bluegrass Musicians old homes & museums. Loved the Ralph Stanley Museum,but couldn't make the Carter Family Place as we were to early the next day and couldn't wait for them to open. Had a nice trip .

"Great Hotel!"

5
13/10/2015

Very nice hotel in beautiful area of mountains. Friendly staff; very helpful. Very good breakfast but closes at 9:30am. I would highly recommend anyone to stay here if passing through area or staying to visit.

"Love the mountains in the fall"

5
10/10/2015

This Best Western property is situated in a beautiful valley surrounded by the Appalachia Mountains. There are many back roads just outside the door. High Knob is close by and has a 360 degree panoramic view of 5 states. The leaves are just starting to turn.

"Mr"

5
14/09/2015

Great place to stay with restaurants within walking distance and shopping. The sights in the area were very scenic and would recommend to stay and view the Wise , Va area. I had great help in finding a place to play golf and the course of Raven Rock gave me an experience I have never had in my golfing life

"Best Western Wise vs Wise Inn"

3
05/09/2015

Have spent 6 months at the Wise Inn, and decided to try the Best Western again. Here's a comparison review of the two locations: Location: Best Western is near the main highways so access is good. Wise Inn is only a couple of miles away so quieter, but still easy to get to. Parking: Best Western Parking is always full with some trucks taking up space. Wise Inn has plenty of parking and some of it is covered so perfect for winter Resturants: Best Western has Renos next to it. Wise Inn has a great pub at the hotel and excellent Mexican just down the road. Many fast food places next to BW including McD's. Breakfast: BW has a typical free breakfast, Wise Inn has the diner with great breakfasts, but not free Rooms: BW is like a used car with a lot of mileage, the Wise Inn is still a "new" car. Bedding: No contest here...the Wise Inn is far superior. Bathrooms: BW has a tub/shower, Wise Inn has a walk inn shower with great water pressure Internet and Cell Phone strength: No comparison here...Best Western by far. After 8 months still 50-50 if you get any internet at the wise inn. Main reason I moved. Other: BW onsite pool/work out equipment vs off site for WE. Wise Inn definitely less crowded, and quieter by far. BW service has always been more personal/family oriented. Some great folks at the Wise Inn too. Best Western has a national rewards point system. Wise Inn has frequent stay discounts. So which one to go to? Personally, I love the Wise Inn, but the lack of reliable internet sent me back to the BW. If that, a free breakfast, and the BW rewards program is not important to you, then I'd recommend the Wise Inn. If either of these are important to you then the Best Western is still an excellent choice for you.

"Great Place!"

5
28/08/2015

Been staying here for a few years now. Great price, great staff, and really nice rooms. Free breakfast includes eggs, sausage, and waffles, which were all delicious! Always a great experience. Definitely recommend to anyone!

"Epitome of BW"

3
25/08/2015

This hotel is exactly what you'd expect from Best Western. Nothing more. Nothing less. Staff was friendly, accommodations adequate -clean room/bath, no frills bkfst. I'm surprised smoking rooms are still offered. Hot water on bkfst bar was cold. Hotel is doing exterior renovations....I was not bothered by any noise. Sheets were noticeably soft & comfortable.

"Great"

5
24/08/2015

We love staying at this Best Western! The rooms are always clean and staff is professional, helpful and friendly. The breakfast offer is great and they also always have fresh fruit available. No complaints here!