Best Western Plus Hotel Wilmington/Carolina Beach,  Wilmington

Very nice stay!!! Sandra tje front desk attendant is amazing!!! Their pool is nice and clean. Rooms are very nicely done! Love the breakfasts in the morning and its just a nice hotel to stay at!!! I would definitely recommend highly if you are going to Carolina Beach.

First let me start by saying that this hotel had the BEST hot breakfast that I've ever had from a hotel. It was nothing fancy, but the coffee was always hot, there was a good variety of hot and cold cereals, breads and pastries, and the eggs and meat were different each day. The breakfast area was clean and well attended. Kudos to the breakfast ladies, they do an excellent job! The room was clean and quiet; just a nice, basic, comfortable room. Staff was always pleasant and accommodating. We were in town to visit friends, will without question stay here again the next time we visit.

The staff was friendly, competent and efficient. The rooms were quiet, cheerfully decorated, and the beds were comfortable. I like a quick breakfast with good protein options for vegetarians, and found it here.

Must say this was a wonderful business trip the hotel room was so nice and clean the only problem I had was that the TV did not work properly and the safe in the room did not work properly but other than that it was an outstanding State the rooms were so nice and clean and the staff was so friendly disc was my first time ever staying at a Best Western but I will let you know I will stay at this hotel again when I'm in Wilmington

My husband, daughter, and I only stayed for one night at this hotel... but it was a pleasant experience nonetheless! When I checked in, I was informed that the room I had previously booked had a broken light fixture... so I was instead upgraded to another room that included a Jacuzzi tub! It was an unexpected bonus to our stay! My husband, who has sleeping problems, crashed like a baby on the comfortable king size bed. The heated indoor pool was extremely relaxing and well-designed. It was the first thing I noticed when I walked into the lobby... almost as if the hotel was saying,

Amazing front desk staff and 2 guest service managers that took exceptional care with our reservation. The room shower was roomy! and we enjoyed the hot breakfast and pool every day. Parking was easy and free. We would stay here again when traveling to Carolina Beach

The staff was AWESOME and very friendly, the indoor pool an Jacuzzi was AMAZING, the kids had a blast! The room was kind of small but it was nice. My invoice said one thing but I was charged $30 more.

We stay here when we go to Wilmington to visit family - the facility is beginning to show its age but seems well maintained and the staff is always friendly. The major benefits are the INDOOR pool for grandchildren and a good selection at breakkfast. The option of 2 queen bads instead of 2 double wouldl have been a help with a family of 4 staying - doubles are a bit on the small side!

Everyone was very nice and helpful. Rooms were very clean and well kept. We stayed over the Easter Weekend so we could take our son to see the NC battleship and NC Aquarium. We will definitely stay here the next time we visit the area and would recommend this hotel to others.

This hotel was used for a quick spring break getaway. There was a hair in the sink and a washcloth that we were not sure if it had been used hanging up on the towel rack. There were crumbs on the floor of the room that should have been vacuumed. Door to my room would not open several times I tried to enter and it turned green but would not open. Door was wide open to room upon check in. I asked about the door being open to the front desk and they said oh it was probably the housekeeping staff(seemed odd to me). The plugs in the lamp on either side of the bed did not work. Not so sure if we would stay again.

Room was clean and comfortable, pool was nice and my grandson enjoyed it. Loved the pancake machine, had them everyday. One downside which they have no control over is the raod noise. If you have a room facing the road you will hear the cars going by. But after a few days didn't notice it as much.

I was just here for the Wrightsville Beach Half Marathon, this was a great location only several miles from the beach, downtown and only a couple miles from UNCW. The hotel is clean and looks newly updated. The staff was very friendly, and the breakfast attendant opened up breakfast half an hour early just for me. I asked just to make a waffle and grab some juice before my race and she started bringing out the eggs, bacon, etc. Would definitely stay at again.

Very nice place. Great location. Very friendly and helpful staff. Our room was great, clean, large, comfortable and quiet. A good hot breakfast. Wifi worked easily. We'll stay there again and highly recommend this hotel to anyone.

Nice little getaway weekend, with indoor pool and spa, and breakfast. The room was a little quirky in that the sink/vanity is not in the bathroom but is instead just inside the room, next to the open (curtained) closet, across from the bathroom. Loved the sweet chaise lounge and the mini-fridge, and breakfast was well-stocked, including gluten-free scrambled eggs. Room for improvement: poor quality sheets and a just-warm-not-hot spa.

Nice big room, very clean. Comfortable bed. Indoor pool was warm. Hot tub was relaxing. Staff was very helful & friendly. They offer a big breakfast, eggs, sausage, potatoes, pancakes, oatmeal, a variety of breads, yogurt with lots of toppings, juices and hot coffee!! We will be going back.

This is our 2nd time staying at a Best Western Plus and although we were in town for a funeral, we still had a great experience. Breakfast was always on point! The lady (blond and grey hair) that handled it while we were there was very accommodating and nice. The front desk staff was also friendly. And it was a plus that there was an indoor pool and hot tub for my kids to enjoy. We also received little bags at bags for being a rewards member, which had either 2 waters or a water and a juice, granola bar and bag of pretzels.

verry clean staff allways nice best in door pool i have seen at any bestwestern hotel been using bestwestern hotels back from 1994 am eats check in fast with cody and night staff ronald nice guy check out went fine with aolivia thank you h p for the great room next time may be get the suite good job to all thank you

We had a little family getaway and stayed here while we were in Wilmington. We payed $85. for two double beds and it was a great deal. The pool was perfectly heated and we enjoyed swimming. The hot tub was broke but since the pool felt so nice it was not needed. The room was clean and the beds were comfortable. I would recommend people staying here especially in the winter. The breakfast was pretty good for being free. We will be back. Keep up the good work!

We just stayed here a single night in January as we were passing through town. The hotel is easy to find off Hwy 421 in Carolina beach. Plenty of parking around the building. Two restaurants adjacent and a grocery and pharmacy nearby as well. The grounds are tidy and well kept. The hotel lobby is compact and does not have a lot of lounge space. Overall we enjoyed the room, but had a few mechanical issues. The bathroom door wouldn't latch, and one of the outlets was loose in the wall. Other than that - everything was good. Standard hotel offerings - wifi, tv, microwave, you know the drill. My kids loved the indoor heated pool. It was kept nicely warm and had soft blue lighting, cool at night. Good sized pool too. Plenty of towels and seating. There is a free breakfast, but I'm pretty sure there isn't a kitchen and everything is just unwrapped and heated. The automatic pancake maker was kinda cool. I stuck to yogurt, bananas, and the pancakes. The bacon and eggs didn't look like they'd make for a happy review. Good coffee. Beds are comfy, with plenty of pillows. Quiet rooms, clean and well kept. Decent price too (it is January....) My wife has told me we will definitely stay here again. I won't object.

Dirty hand towels we're hanging in the bathroom when arrived . Then on the downside also there was not enough towels overall it was nice.didnt get to enjoy the pool it was cold and to many kids were in the pool playing

Price was fair, enjoyed our stay it was quite clean and a great breakfast. It was a centralized location for my business, plenty of restaurants and other eateries around.I had a big truck and trailer and was allowed to park around back. I can see this being a problem in the busier months.

a nice hotel in a good location, close to beach, shopping, restaurants, and town. good value for price, limited parking, request room on back side as its away from road traffic. nice indoor pool. nice breakfast with almost everything.

Accommodating staff, super clean rooms, comfortable beds, included breakfast and indoor pool! All of that at a very affordable price! Hotel is in a convenient area and makes exploring easy. We are always happy staying here...

amenities were nice. room was very spacious. located near a lot of attractions. would recommend any friends or family to stay here. Staff was very nice and willing to offer any help needed. Overall stay was great.

We spent three nights at the hotel while we were in Wilmington house shopping. We arrived after dark and were promptly greeted. When the gentleman at the desk offered a first floor room, I asked if he had something on a higher floor he was quick to accommodate. We had a nice room on the second floor which was very clean and much to our surprise, had a Jacuzzi tub! The room could use a little sprucing up, but for the price and location it was a good find. The indoor saltwater pool was great; we enjoyed it every evening we were there. The breakfast bar was well kept, well stocked and maintained by a very nice woman who worked very hard to accommodate the guests. The two women (Jessie?) and do not remember the other one's name were very kind, friendly and very helpful with restaurant recommendations as well as other pertinent information about the area. On the last night we were treated to homemade chocolate chip cookies which were delicious. The only issue was the cleaning staff; every day we needed to go to the front desk for towels, coffee, etc. The room was cleaned, but there was little attention to detail. If you don't mind an older hotel that needs a little updating, I recommend this hotel for its friendly staff, location and good rates.

very clean and nice. For an affordable price. Room was very professional and it was located in a attractive part of town. Very accessible to shopping and restaurants. Close to beaches. The free breakfast was very nice.

We were pleased with our visit to Carolina Beach Best Western Plus. The indoor pool was lovely, and the outdoor patio an added bonus. Nice weight room. Very friendly staff! We arrived early and the hostess was able to accommodate us by getting us into a room early.

I made a reservation through priceline.com. When I checked into the hotel they did not have my reservation, so I had to pay more out of my pocket. When I got back home, I called priceline.com and they called the hotel. Priceline.com asked them for a refund, and the hotel refused. So priceline.com wouldn't be able to refund me. When I got to my room, the heating and cooling wasn't working right, and I sweated all night. In the morning when I took a shower, there was no soap or shampoo in the dispenser in the shower.

Could hear traffic all night long, as well as, people walking on the floor above. The room had a horrible smell, but looked clean. The only bonus, the indoor pool area was very nice. I would not recommend this hotel if you truly want to sleep well.

The staff was lovely. The manager spoiled it all being nasty, rude, and unaccommodating. Lady at the front desk during the day could not have been more helpful. The facility it self is clean and nice.

Very accommodating and great staff. Had a pool but never used it. Breakfast was very good and oranges and coffee were offered 24 hours. Rooms were pleasant. Overall experience was very nice. I have stayed at several BW and been pleasantly surprised by them since their upgrades. Some offer suites which are very nice.

We have stayed her twice now and we will be back. Great location, great employees and great amenities. The hot tub and pool are always clean, parking lot is clean and safe and the rooms are comfortable and clean. Close enough to the beach without all the crazy traffic. Plenty of restaurants within walking distance.

Very clean, great free breakfast buffet - assortment changes daily. Great location. HOWEVER, indoor pool water literally colder than the ocean, indoor seating area around pool also way too cold to sit - so could not enjoy the pool. Pillows need to be replaced. Using crib size pillows - terrible. Make one move and you roll off the pillow - never seen pillows that small and soft. Took forever to fall asleep. Staff friendly. Took off one star each for the pillows and pool. Also, only two small drawers for your clothes, etc. - had to use night stand drawer for a three day stay. No vent in shower area either. Won't be returning due to the price and shortfalls.

Hotel was worth the price ...friendly front desk at check in ..enjoyed the indoor pool/hot tub relaxing atmosphere...check out staff were quick and friendly ..breakfast was extremely good..only thing i had issue with was the amount of cash deposit they requested when paying cash...

A warm welcome. Room size is moderate. Large pool for swimming this shuts at 9pm. We wish it could of stayed open a little later. Access to a lot of restaurants across the road for dinner. Free parking is always a bonus. Breakfast is continental not a lot of options. We would stay here again if the needed arises.

Great place to stay,,, loved the spa in the room,, very clean,,very helpful staff,, quiet. I loved that there was an indoor jacuzzi and pool,,and full breakfast in the morning.... We really enjoyed ourselves. Thank you...

I was greatly disappointed with my stay at this hotel. The room I occupied was, according to hotel staff, undergoing a guest room renovation which was incomplete. The artwork was missing from the walls, with only empty hooks exposed in their place. I found this to be in poor taste; especially for an upgraded room, with an upgraded price. My room was left uncleaned during my stay. Upon reporting this oversight to front desk staff, I was blamed for either leaving a "do not disturb" tab in the door, or personally requesting that the room remain uncleaned; neither of which were true. As it was discovered later, a hotel staff person mistakenly requested my room be left uncleaned. As an attempt to compensate me for the inconvenience, I was offered a discounted rate for an additional night's stay. I requested the hotel comp one night of my two night stay, but staff refused that request, and would not contact the GM, at my request, so I could speak with him regarding the matter.

Excellent staff. We come back again because of them. Had issue in our room and was corrected immediately. Breakfast was always yummy and staff ensured everything was fresh. Pool area was delightful and we enjoyed having toys for the kids to play with. Clean towels always available.

The rooms were a good price for the money. we chose the kind bed with jacuzzi. Overall decor and room was in good condition. Only complaint was that the wifi was down the entire time we were there. The breakfast had a large variety.

The rooms were clean and free of any pest, the staff very helpful and kind. Great location, close to everything I needed and easy to get to. Great food within walking distance. Overall very good stay!!

Pretty nice room, the bed was a bit hard for my liking, but other than that it was fine. The in room whirlpool was very relaxing. Carolina beach was beautiful. This hotel is not on the beach but it's a very short drive to the beach and to the aquarium.

Great staff. Nice pool. Several diverse eating experiences within walking distance, ex. free Mexican food next door- very good, southern/home style - excellent across the street. Only 10-15 miles from coastal area, yet very close to Wilmington for work. Be aware rates are nearly double on week-ends from week days. Also, there is no sleeping late if you want breakfast. By the time we got there, along with a half a dozen other people, there were very limited choices. All in all a pretty good place to stay.

This trip was very last minute and actually with no planning at all .the type trip no one really does but just thinks about doing. And I think that by with keeping that in mind was about as stress free as u can get. .and after exploring all around the area it started getting late and then sleepy well after trying several other places and all sold out then I finally saw the best western sign and well the night ended with a awesome room for a great price and a great night sleep. And totally recharged for the next day of exploring the beaches and the sites

My wife and I stayed here for two nights while house hunting in Wilmington. Outside of the gentleman that was working the first night, the only other person that was really nice was the breakfast attendant. The pancake maker was broken, so all you had to choose from was bacon, eggs, potatoes. Cereal, grits, yogurt, and fruit. Besides some bagels and other breads. My wife was upset. Also, they have a list of charges for things if they come "missing" from your room. Check the image I uploaded. It's absurd! The second night we asked for a blanket. They gave us a "blanket" that was just a bit thicker then a sheet. My wife went and returned it. The first night we had to be moved because the bathroom had mold on the ceiling. Our second room the next morning we noticed the a/c filters hadn't been cleaned. All things that housekeeping missed and we had to bring to their attention. No wonder they have bad reviews. I asked about what kind of "deal" I could get because I was staying three more days and there was another Best Western Plus that was offering a room for $87 a night. The manager said he could only do $127. Needless to say, he lost my business for those nights. This other hotel, which I will review later, is far better anyway. Keep a lookout!

There were several issues with my stay. The air conditioning did not work, the hot tub did not work, the heated pool was ice cold. Children were allowed to roam the hotel and horse play at the pool, which violated the hotels own rule postings and kids yelled and screamed until after 11 pm. We then received a 6am wake up call that we DID NOT ask for. Upon complaining, the "overnight" help could not assist without conferring with mgmt. the next morning.

Hotel staff was very professional, was upgraded to a room with a jacuzzi at no additional cost due to hot tub problems on the main floor. Hotel desk staff were very helpful and proactive. Room was clean, only had one issue with the in-room coffee maker (had to clean it for it to work properly)

Stayed here last minute to come for a funeral and was very disappointed to find a pillow in our room with multiple blood stains on it! When I Called downstairs the desk clerk was kind enough to bring another pillow case but was not apologetic he just took it as if it was no big deal. Then we thought the room was queen size beds no it was some small sort of full size beds which was hard with a family of 4. Definitely happy we were just here very briefly otherwise would definitely have canceled the reservation . And the hot breakfast was a disappointment as well the pancake machine was broke but so glad we had ihop close by though you paid to have a hot breakfast at the hotel. The look of the hotel is clean, the breakfast area is clean,and the morning staff is very nice,but I must say I will not recommend this hotel. And not kid friendly if you are looking for something on tv to entertain the kids while you and the hubby get ready well they only have 2 channels for kids out of the barely 20 channels on the TV and our 5 and 6 year old had nothing appropriate to watch on tv.

Stayed at this hotel last weekend. Pool was cold, hot tub was not working. AC was not working. We even had a billing problem. We were told that management will contact us, however, never heard from anyone. Worst experience ever.

My organization uses this hotel as "our hotel" for conference speakers and guests. We do this not less than eight times a year. Our guest speakers, conference chairs and the like are more than pleased with this Best Western Plus located in a very accessible and friendly part of this Port City and adjacent to several quality restaurants, coffee shops and fast food emporiums, yet off the main road and quiet. .

Stayed at this location only because of heated pool and hot tub and were told at time of reservation that both were working as we had seen a couple of reviews of the hot tub not working. Unfortunately, during our two night stay, the pool was cold and the hot tub did not work at all. The breakfast was good and the new front desk clerk was sincere, but just disappointing as we were told the manager would contact us but never heard from him.

The Staffing the overall Motel was very clean and friendly atmosphere very hot breakfast served every morning 6 to 10 plenty of towels in the room if you did need anything though staff was right on it to get it get what you needed on frigerator microwaves in the rooms coffee pots fully stocked very very clean room so will visit again we'll stay there again very well-lit parking lot for any of you contractors out there such as myself needing a room so you can keep your tools safe and secure

Hotel was as advertised. Clean, Crisp and the staff was on point with their professional, friendly service. Quickest check in I have ever had and staff was always smiling. Close to the Carolina Beach, downtown Wilmington and Wrightsville. Plenty of restaurants to choose from in the vicinity. Great place for small and large families....they can accommodate you.

This is a great hotel. It's fair as far as hotels go but the indoor pool and free breakfast make it worth it with small children. They really enjoyed the pool. The front desk staff is excellent!! They are super caring, professional and kind.

Very nice staff .nice seating to sit out at night .Pool closed to early.It was close to beach . It was not well marked from road the new BW sign was small .It did promote the brand well .would go back in a heart beat

This isn't on the beach but that was OK. We drove to 2 different beaches while we were there. Both were nice. The hotel was very nice and the staff was friendly. Very clean. Nice indoor heated pool. Would have preferred 2 Queen sized beds instead of 2 Double beds but it was OK.

We had 4 stay 2 nights, one teenager, two adults and one in elementary school. Room was very uncomfortable, especially the beds being to small for 4. Breakfast was ok. Was good for the budget but would not go back.

We stay here more than anywhere else. The Mike and all staff and employees are great and always offer the extra effort to make sure you are comfortable. The rooms are always clean, and the beds are comfortable. Great place!!

We arrived on Wednesday (8/9) for just a short two night stay. We stay in Best Westerns the majority of the time when not staying with our vacation club. We are normally happy with the BW label and don't usually have much to complain about. To start off the rooms are extremely small and do not have much room for a family to move around in. Small and cramped but the rooms were updated. We were in a room that upon entering the air conditioning was not working. We pushed buttons and it came back on. Through the first night I was up on three separate occasions because the AC had stopped working again. The next morning I told the front desk and they said they would have someone check. We were out of the room until 10 PM that evening. Upon return the room was warm and sticky. I pushed the same buttons again and nothing happened. The front desk receptionist (very apologetic and tried her hardest to get it working) came to the room and tried to get it working. Upon not being able to get it to work we were moved to another room. The issue really was that this should have happened when I told them about the issue not at 10:30 at night. The rooms on the front side of the hotel are very noisy, lots of road traffic. The rooms on the back were not as noisy because they backed the parking lots. Nice poll area, but overall unsatisfied with the quality of the brand. For the rates they are charging, best in the area for a weekday I would say the accommodations are fair. We most likely won't stay at this particular hotel again as there are 3 other BW's in the area. The staff made a difficult stay much easier with their hospitality and willingness to help rectify the situation.

A great two night stay with one of the most courteous staff I have had the pleasure to meet. Rooms were clean with a comfortable bed. The complimentary breakfast was adequate and varied from day to day. Will stay again when I am in the area.

Indoor Swimming Pool ~ Excellent Staff ~ Good Breakfast ~ Nice Area and Close To All your needs. Highly Recommended For Carolina Beach Area.. Wonderful Restaurants on both sides of the Hotel. 15 minutes to beautiful downtown Wilmington, NC and The Water Front Area.

Good hotel. If staying at or near Wilmington, NC beach. Make sure to book ahead of time. The hotel surge in prices on last minute bookings. The hotel is in a good location and clean. It is a great place to stay overall.

We only stayed one night, but I wish we could have stayed a week! We stayed in the King Whirlpool Suite and the bang was certainly worth our buck. Comfy,clean, impressive. The only downfall was the door to the balcony overlooking the pool (It is not sound proof, so at 9am, the kids squealing and having a blast in the pool, put a damper on sleeping in much later.) I will definitely book again and look forward to it.

This was a nice place to visit with an awesome breakfast and a close location to the beach. The pool was very clean and the staff was friendly. The main market street area was a great place for evening meals and pictures.

My family and I stopped here on our way to Myrtle Beach. Our room was very clean and it was spacious. They had a nice continental breakfast. Their staff was friendly and they provided great customer service.

Beware of bedbugs! After spending 2 days at this hotel I had bites on my torso in 3 different places. Large area with multiple bites. This ruined my vacation as the areas were very itchy and painful. I will be contacting the hotel with pictures.

Hotel clean inside and out. Rooms very clean and modern. peaceful and quiet location indoor pool and hottub. Excellent breakfast selection compared to most hotels. Professional and competent staff, easy to do business.

The hotel staff was really friendly and overall the hotel appeared to be clean. But, there was an awful mildew/ mold smell throughout the building. You smell it as soon as you walk in. My husband and I bought dryer sheets to place in the vent and candles. I also cleaned the toilet due to there being mildew on the cover. It wasn't completely on when we arrived. The smell turned us off to trying their breakfast and their hotel grade was 96.5. We were planning to stay two nights but requested to cancel the second one. Due to the fact that we purchased our stay through hotels.com they couldn't change it. Hotels.com said that we could cancel the second night but all they could offer us was $100 to be used with them at a later date. We ended up staying one full night, hung out all day the next day and checked out around 8PM. We didn't want to spend another night. We will be more careful next time.

When we arrived the staff at the hotel were very friendly, professional and courteous. The room was clean and comfortable. The breakfast impressed me with the variety of foods that they had. They had bacon, eggs, gravy, pancakes, bread, cereal, bagels, yogurt and several other items as well. 3 different types of juices, milk and coffee. My family loved it!

My family and I loved this hotel. Close to Wilmington and Carolina Beach without the ridiculous price of hotels on the beach. We walked to Islands Mexican Grill one night for dinner for 1.00 tacos and then swam in the pool for the remainder of the night. Everything was clean and well kept. Staff was friendly. I would definitely recommend to others and will be back!

Our room was incomplete, no closet and empty picture hangers. It looked like someone had stolen the hotel art, as if......and there was no where to put our clothes or bags as there was no closet, just a safe balanced on an ice bucket where the closet should have been.

It was okay. I had double beds. The beds were very little I had asked before hand was they little beds because it's going to be couples in the beds. I was told yes, when I got there it was not at all what was told to me. It was clean and very neat. My only problem was the bed was not comfortable for my better half and I. Over all it was okay. The staff was very nice I most likely will come back but with a different room type.

The hotel was clean and the staff was very friendly. Room was nice and quiet. Breakfast was a little disappointing - cold omelets, but the microwave fixed that. I was surprised that a hotel this new did not have walk-in showers. There also were no little bottles of shampoo or conditioner; perhaps it was an oversight but luckily I had a spare little one with me. I was also there as an extension of a business trip for one night and since it was after Memorial Day, the rates were high.

We came to visit our grandson as he graduated from his high school. The accommodations are convenient to the location of the event and especially to our grandson's family home. The stay at your hotel was brief but so wonderful, clean rooms and beds, extremely friendly staff and owner! The coffee and breakfast was perfect as we departed the next day. AND, though we didn't get to use it, we thought the pool area was really nice. Perfect place for events like ours or for longer stays, with quick access to both Carolina Beach and Wrightsville Beach. Restaurants are all around too! Thank you for the service!

This is one of the worst hotel i stayed in, It was like sleeping in the tent at parking lot. no privacy no installation in the hotel We have to listen all night live making and shouting noises. it was rip off $300 a night.

Close to job site we are working on long-term. Always accommodating to our team members traveling from Corporate office to facilities. Never fail to set us up in a room and accommodate all preferences. Our company has been utilizing this facility for over two years and will continue.

We had a great time during our stay here! The receptionist was very friendly and with a fast check in process! The rooms and common areas were exceptionally clean! We definitely enjoyed our stay and will continue to use this hotel in the future!

At check in the price went up for each guest. The manager was very rude. The room was not clean. The towels were stained. The room had way too many nasty notes with price tags. Tub was broken and shower was clearly not cleaned in awhile.

Over all, we had a fair experience, friendly staff, and the hotel's location was central to most places including the beach. Noise and lack of parking in the back lot was a huge problem, but not a show stopper. We would think about staying there again in the future.

Hotel lobby was nice and check in was easy and convenient. Our room was small and the bathroom too with only one sink inside of the room. The room looked clean but one pillow had stains and the curtains were dirty or mildew, not sure. Staff was friendly and breakfast was okay. Only stayed at the hotel a short time due to a busy weekend at a soccer tournament. Ice maker was empty on Sunday and when we discovered that we left my sons blanket in the room and called, no real effort was made to let us know when it was found etc. For the price of the hotel, I expected much better.

It would have been way better if the jets wouldn't have shot out black stuff in my water. Other then that the breakfast was beyond good and I slept like a baby. The bath was nice without the jets. Just wish I could have used them

We arrived at the hotel very late and were greeted by friendly staff members who quickly checked us in and reviewed the amenities of the hotel with us. Our room was clean and well kept. The beds were comfortable and complimentary breakfast the next morning was more than I expected. Omelettes, sausage, bagels, danishes and made to order waffles were just a few of the selections. The food was hot and well stocked even at the end of the serving time. The hotel was conveniently located to the waterfront and the Battleship NC. Would stay here again if in the area.

Amenities were very good, staff was friendly, very small bathroom (sink in the entrance way)!Room was very small compared to other Best Western, tight quarters! It was very clean. Had a nice pool off the lobby.

Last minute trip for my daughter's 10th birthday. The entire family loved it. The kids loved the pool. I loved everything. Heated pool, cable , free wifi, breakfast buffet. It was very relaxing. We are already planning our next trip, and plan to stay longer this time.

My wife and I arranged a weekend getaway with the children and grandchildren to Carolina Beach and we decided that we all will stay at this hotel. We all enjoyed the location because it is within walking distance to nice family style restaurants and an easy drive to the beach.

My bride and I were married on 4/22/2017 and stayed our first night at the Best Western in Wilmington before traveling on to our Honeymoon. The room and amneties were outstanding and we were very pleased with the entire experience. The indoor pool was a plus and jacuzzi in the room was a treat !!

Loved the hotel, but felt unsafe when we witnessed cleaning staff propting open a back door to go out and smoke.The desk clerks were very courteous and made sure we were comfortable during our stay. I would stay at the hotel again.

Check-in: beds unmade, with sheets that had clearly not been changed. Move to room across the hall: hotel is on the highway. Rooms on that side get noise from traffic. Very noticeable. Move to third room: room is good. Not great. Alarm going off in room down the hall. I went to check it out. Room empty, door left ajar. Best part? The back door was unsecured all night. Closure was also not attached. Had been attached many times, evidenced by a the many holes in the door.

This professionally run hotel/motel is immaculate. It is conveniently located to both the city of Wilmington and to Carolina Beach and Kure Beach attractions. The hotel is also located on a service road adjacent to US 421 and is thus, quiet. In short, a super stay.

Great Staff but could use some updates. Pool was warm and the kids loved it. Not far from the beach which was great! Plenty of restaurants around to eat and some shops not to far also! You will have a good time here

Staff was gracious and helpful. Reported one problem in room that was immediately fixed but later realized TV didn't work at all. Noisy overall, might have been the guest make up that night. Breakfast was included which was nice but a very limited selection, and hot items were lukewarm at best.

The hotel was very appealing inside and outside and the rooms were very clean and comfortable. Overall we enjoyed ourselves and will definitely be coming back again. The only thing I would change is the breakfast. Having more options.

We enjoyed a night traveling through. All the staff we encountered were very helpful and pleasant. Our room was clean and bed comfortable. We were able to walk to several restaurants which was nice. We had no complaints.

The hotel looked like the website. I had booked right before heading down for a quick day at the beach. The price was reasonable. The check-in was very swift and staff member was polite. The room was clean other than the small decorative "duvet" at the bottom of the bed. I am not sure if that is changed daily. Other bedding was clean. Nice to have refrigerator and microwave in the room along with coffee maker and Wi-Fi. Easy to get to and close to the beach. Plenty of stores and restaurants around the hotel. The indoor pool was very nice. We also enjoyed the breakfast. I'd definitely recommend to others and would stay again.

My rating of excellent stems from Best Western being in the "2.5 stars" class of hotels on Trip Advisor, but far exceeding my expectations! Obviously not the Ritz, but I was very pleased to pay less than $100 a night for a modern, clean and spacious room that would have been 2 or 3 times as much cost in a larger metro area. The breakfast was the standard that you would expect to get included with your stay, and included several hot options such as eggs, bacon and sausage gravy. Not much else to say except that I would not hesitate to stay there again and to recommend to anyone needing a spot in that southern area of Wilmington. Kudos to Best Western.

We stayed in a king suite with the jacuzzi tub. Our friends had an adjoining room that had 2 doubles instead of queen beds. The tub was huge in our room. We were hesitant to use it because we weren't sure how clean it was. Well...it had a surprise hairball when we drained it that couldn't possibly have been from us. The breakfast menu in the room is not correct, but breakfast was good. Overall everything else was clean and the staff were very accommodating.

My organization brings in several speakers annually who require overnight billeting. This particular Best Western Plus fits our needs as to location but most importantly, we are assured of a safe, clean, comfortable overnight stay for our guest.

Very nice hotel! Lovely decor, friendly courteous staff and affordable. Well maintained and cleaned. The breakfast was plentiful with just about anything you could want, hot or cold. The lady working the breakfast room was very sweet and accommodating.

The hotel was nearly full when I checked in. The service staff was very friendly and helpful. Sadly, the room I was given was uncomfortably humid. I asked for a different room and the only other room available was meant for a handicapped guest. So I just opened my room's window and managed. Getting ready for bed, I plugged my phone into the convenient outlet on the lamp base, but it was not working. So I went to find another plug and discovered the light wasn't working over the vanity. I called the desk to get a new bulb but all they could offer was a flashlight for the night. I laughed for a moment until I realized she was serious. Minutes later I called her back when I discovered the shower wasn't working. Needing this room for just 1 night, I turned off what light I had and got some rest. In the morning when checking out, the manager asked, "How was your stay?"... He decided to wave the room fee. I believe they did everything they could to accommodate given their full house.

Very comfortable and clean room for the money. Laundry facility was good. Free breakfast provided was a nice and convenient plus. Staff very nice and helpful! Convenient location. I would stay here again!

We've stayed at this facility in the past. So, a trip to Wilmington encouraged a return visit. Nice stay with clean rooms and indoor pool. With my credit card on file, the room charge was automatically billed on September 26th. I received the standard "how did you like your stay" email on September 27th. Noticing that I was overcharged for the stay, I notified the hotel the same day. October 1st, I was notified that difference would be credited back to my card per "HP." Still waiting on October 15th! The cruel irony is that the amount of the overcharge is relatively small. Human error? That being said, this is classic O.P.U.D. or over-promise and under-deliver. Very poor customer service. With many future trips planned to Wilmington, it is frustrating to consider another lodging facility.

Pro: They handled problems of dealing with the storm quite well (window leaks, power outage for a few hours). The breakfast was a nice variety of foods and beverages. Cons: The disappointing part of our stay (and we are a frequent visitor to Best Western Plus facilities) was assignment to a room that had a large (18"?) sticky stain on the carpet. After our first night I mentioned the stain/goop to housekeeping. They indicated it had been reported before...nothing done. The desk chair was also quite dirty and sticky...I had to wash it down with soap and water. And...the hydraulic no longer holds pressure...chair should be replaced. When the carpet problem was mentioned to the front desk two days later the response was they had no maintenance staff because of the storm. Long story shorter...the room should not have been rented. The next stay at BWPlus will involve a room check before occupying the room.

I want to give them 5 stars, but when I went to check in I was told that they no longer had a King bed room on the lower floor, which I had requested due to physical limitations. I had booked way in advance, so there was no reason a room should not have been available. I was offered a first floor room with 2 beds. When I went to the room, it was very musty, damp and smelled like mildew. With my allergies, I obviously couldn't stay in that room, and even without allergies, who would want to! The woman at the desk was very helpful and I was given a 3rd floor room with a king bed. Unfortunately it was at the end of the hallway and without my son there to help, it would have been a hardship on me to get my luggage to the room. I give them 5 stars for cleanliness, friendliness and all over attraction. The breakfast was extensive and the attendant was fabulous. I did not get the chance to use the pool or hot tub, but the area is right off the lobby and the large windows afforded me the chance to check it out. I will definitely be staying there often because my son and his family has relocated to Wilmington.

Enjoyed this hotel. The breakfast was not that great though. The food tasted artificial. We enjoyed the jetted tub in our room. The hotel was nice and quiet. We will stay here in the future. One more thing that was a concern was the hot water. The sink did not get hot at all.

The place was awesome, the room was clean and reception was friendly. My friends and I really enjoyed our stay here. The breakfast was also good and people were friendly. We're definitely coming back again.

I thoroughly enjoyed my stay at Best Western Motel --everything was nice and clean with friendly employees everywhere I went--clean well groomed grounds breakfast was something for everyone's appetite and the coffe was really good grade of coffee

This BW hotel is located in the Myrtle Grove section of Wilmington (South-side) I use it for business (conference guests) and have found it to be professional, convenient and most satisfactory for our purposes. With easy parking and a very effective road net, the location, with three adjacent restaurants and ample shopping opportunities is ideal for our guests.

Was not located on the beach but was close enough to drive to the beach. Had pool and whirlpool at hotel along with hot breakfast. They kept changing the price of the room every night. Staff could not direct you to local eating places..

The room me and family had was pleasant, two double bed, lots of seating . The internet was fast, was very happy since I got to work form my lap top. The beds were horrible, had a hard time sleeping, very very firm. Me and family had a good time, we enjoyed the indoor pool nice drive to Carolina Beach.

You can't beat it for the price, everything u need plus a light breakfast, easy check in, friendly staff, no cost for parking, pool & wifi !! A very clean room with fridge, tea/ coffee, great aircon too.

Very nice - King Bed is an awesome night's sleep. HP at Service desk has great customer service skills. I've never had any issues. Would highly recommend. A pleasure to stay there. Close to many venues.

Attractive. Clean. Great hot breakfast with healthy choices. Gorgeous indoor pool and spa area and outdoor grilling area. Room was small but adequate. Like sink area being separate from toilet/shower room. Close enough to beaches and fort fisher. Quiet even though just off main highway. Lots of restaurant choices even one on each side of hotel.

After a long day at Wrightsville beach my family was looking forward to a nice stay at this hotel. Pictures on their site show a hotel that seemed clean and up kept. Even the reviews on trip advisor showed it to be a great deal. I wish we would have looked deeper at the reviews. The room we were given at this "non-smoking hotel" reeked of smoke, the floors were dirty and the bath tub wasn't clean and had dirt everywhere. Also, the TV didn't even work in our room. When we confronted the front desk she didn't seem surprised by our findings and offered us another room, room 101. However, she did seem hesitant to even offer it to us, saying "it should be ok". When we walked into the second room, it smelled even worse than the other, like mildew. Tired we decided to ask for a refund and take our business elsewhere. The front desk attendant was very apologetic and understanding (and the only reason I gave a two rating) however, she couldn't give us a refund and gave us the managers contact information. Currently, we are still trying to get our refund. Again, I wish we would have read the lower rated reviews before we booked this hotel. It's obvious others have also experienced the same frustrations and the hotel manager/owners have done nothing to fix the problems brought forward.

I don't want this to be terribly long, so I'll give a quick background and then pros and cons. Our family of 4 (kids 8 and 5) drove from VA to NC for a quick beach vacation last week. The hotel had a rate in our budget, and the pictures made it look like a great deal. pros: - close to carolina beach and the aquarium - reasonable drive to downtown - great size mini fridge in room - kids loved the pool. - provided shampoo and body wash were pretty decent. cons: - the electrical outlets were all loose. we couldn't charge our devices. - the room just seemed dirty. maybe it was the color scheme? but the carpet didn't look all that clean, and we didn't walk on it without shoes or socks. - there was no updated channel guide for the TV, so we had no idea which channel was what. everything we pushed was not was was listed. - the room was SMALL. there were 2 small drawers provided for four people. we couldn't move around each other. - the room phone had such static we couldn't hear when we called the front desk. - the ironing board was broken. - the beds were so firm that none of us could sleep well. my children cried each night. - you couldn't be in the bathroom and close the door without standing in the bathtub. yes, IN the bathtub. there was only about an inch between the door and the toilet. - the bathroom door didn't lock or latch. - breakfast wasn't exactly kid-friendly. - the hot tub wasn't very warm. - the plumbing for the sink was backwards (meaning you twisted left for cold water), only there was no cold water pressure. - the shower (third floor room) had very little water pressure. - there weren't enough tables in the breakfast room for guests to eat at. they only had 2-3 tables that sat 4 people. - the desk chair was severely worn and the "leather" was torn in multiple places. It was our first experience in Wilmington and our first experience with Best Western Plus. We loved Wilmington, but probably won't go back to another hotel in this chain. If I'm paying almost $500 for a hotel room, I expect it to at least function properly and be comfortable.

My husband and I travel by road between Montana and Florida twice yearly. Additionally we make trips up to Wilmington, NC to visit our daughter and family several times a year. This hotel/motel is nearby. It is by far the BEST Best Western we have ever stayed in. It is a JOY to stay here and their wonderful staff make us feel totally at home! The place is immaculate, staff is wonderfully helpful and accomodating, breakfast is great!! They have truly made this place the BEST!!!

Great place to stay not to far from the beach 15 minutes. The beds were comfortable, rooms we clean and eating locations all around it. I would stay again. They have an indoor pool and a outside patio. I didn't have breakfast I went to the IHOP next door. July 2016

Whenever I go out of town, the first hotel I always consider is Best Western. The hotels are just right, not too fancy, and high quality. Of course, all hotels aren't perfect and the problems I have encountered at BW have been minor. I've never had anything overly bad to say about them. All I can say is to keep up the good work, BW!

We headed down at the last minute to Wilmington for a friend's birthday party and wanted to find a good place to stay nearby the party. This was it! Chech-in was a breeze and the staff is efficient and friendly. Our room was small and what I consider pricey for one night but it was lovely and quiet and the bed was really comfortable. I only wish we'd had what I I heard was a great complimentary (!) cooked to order breakfast and had a chance to enjoy the beautiful indoor pool. The bathroom was really small with the sink outside the bathroom proper and lacking the usual lovely toiletries but that's not a deal breaker. I only wish this were closer to the beach! I'd recommend this Best Western!

I am normally a firm Hampton Inn/Hilton Honors only customer but decided live outside of my comfort zone and give this hotel a try. The hotel room was average however, we found the soap/shampoo/conditioner dispenser in the bathroom was laying in the bath tub in pieces. When we reported this to the front desk, we were told that a service ticket would be put in for that room and it would be fixed by Monday. Good except that we were checking out Sunday. The biggest issue is that I paid for the hotel room twice. I paid for the room initially on Hotel.com and then when checking in, the front desk clerk asked for a credit card to use as a hold in case there were room charges. I get home to discover that I was charged for the room again on the card with the hold. 4 days later and it is still not resolved.

The room have a horrible odor, which can be smelled out in the hallway. The pool and hot tub are same temperature COLD. I would not recommend this hotel to anyone, especially those with breathing problems. Credit given was nothing in compared to the money I had to spend. Over-priced!!!!!!

Friendly mid cost hotel with nice indoor pool. Breakfast offerings plenty and tolerable though not delicious and sometimes crowded. Humid even with AC running. Short drive to beaches. Busy street. Would stay again as good location for us relative to family.

I had the best night sleep. I in joyed the night, the staff, the pool and breakfast. I would like to stay again the next time i am in town. It was located close to were I had to be, I also like that i did not have to drive far.

Expensive, not in a great location. Stayed almost a week. Smelled smoke. Could have paid the same for a better location with friendlier staff. People. One lady at the desk was kind but I was uncomfortable staying here.

Accidentally made our reservation at this best western after driving 12 hours. Made an honest mistake... Called the hotel 20 minutes later and was told they would not refund me. Real nice! We had no choice but to stay after spending $135. The hotel is not within walking distance of the beach or anything. We drove across the street to dinner because we definitely weren't crossing this street on foot. The elevator had BLOOD on the floor, along with blood on the wall on the third floor. The chaise lounge in our room has something on it.. Looks like vomit. I am extremely extremely disappointed. The right thing for this hotel to do is to refund our money! Absolutely disgusted with the things I am seeing. Would never stay here again or recommend to my worst enemy! Oh, also still waiting for a call from the manager from hours ago. Real professional! Would feel better sleeping on the damn street! Water pressure in the shower sucks, and the list goes on. Don't stay here!!!!

The hotel staff was friendly and courteous. The breakfast was great for a continental breakfast. The rooms were clean. The only issue I had in the room I stayed in was there were stains on the chaise and on the throw pillows on the bed. I would think they could have cleaned those stains prior to reserving the room to the next customer. A little stain remover goes a long way. Since I didn't have to sit in the chaise or use the decorative pillows on the bed, I was okay. It just made me think if the housekeepers didn't consider spot cleaning those items, what else was left that wasn't considered. With all that being said, I would stay there again. It wasn't that far away from Carolina Beach. The staff was courteous, the guests were very friendly as well.

This was our third time staying at this hotel because we enjoy the service and hospitality at this hotel. The only problem we had was the cleanliness of the pool. The hotel was in a good area close to restaurants and the beach.

Staff knowledgeably, friendly and ready to help. If something needs attention they get to it immediately. Great breakfast! Always had bacon. sausage and variety of cooked eggs. Good selections of pamphlets/coupons for locations of interest in the area.

I had to travel to Wilmington for the unfortunate reason of a funeral I was not sure where to stay and booked on the same day as my stay I was quite pleased - the hotel was clean , the staff friendly and the hotel was a terrific value

Very satisfied. Clean, comfortable and quiet . Enjoyed the swimming pool. Close proximity to two beaches. I was able to see Carolina beach, Kure beach and take my son to Fort Fisher Aquarium. Close to shopping centers r/t I had left something at home.

This hotel is extremely over priced for what you actually get. $200 for a week night and $250 for weekend nights, you are paying for the location not the accommodations. The rooms are small and bathrooms are even smaller, indoor only pool with no outdoor space to get some sun. When the air in my room turned on it smellt like mildew. I usually do not stay at Best Western but thought since this was a "Plus" it would be nice, boy was I wrong! Never again! Save your money and stay at a nice hotel for the same amount of money

Loved the pool and its location, it was around just about every restaurant and within a 5 min driving distance to the beach. A very simple hotel but can use a more customer oriented approach to keep them coming back. Simple things as perhaps, happy hours, free water available, snacks during certain hours of the day and a more friendly type of approach will help this hotel attract a lot more.

Comfortable, convenient, but getting "tired' inside the rooms. THe external presentation is very, very nice, well maintained and nicely landscaped. However, the rooms could use better maintenance, fresh decor, cleaner tile and carpeting and closer attention to 'amenities' like toilet paper rollers and remote controllers. Oh, and bath soap. Staff couldn't have been more helpful and friendly. A+.

The rooms were clean and the staff was very friendly. I wish the beds were bigger, there were full beds instead of Queen beds. The free hot breakfast was an added bonus. My party enjoyed the clean pool and jacuzzi. I would book this hotel again.

We have stayed at many Best Westerns over the years and have always been very pleased. This Best Western was a huge disappointment. Upon entering our non-smoking room, we were hit with a strong smell of cigarette smoke, which never went away the entire weekend, which tells me smoking in our room had occurred over a long period of time without proper cleaning/airing out. Since we had been traveling for 7 hours, we headed to the bathroom only to find what appeared to be a bloody string or dental floss laying across the toilet seat. I immediately called the front desk and the clerk that checked us in arrived with a canister of Lysol wipes for us to clean the toilet with. In addition, there appeared to be some sort of brown substance on the wall behind the toilet as well as on the wall in front of the toilet. The toilet seat attachments were surrounded by pink mold. We also found long black hairs on our pillowcases. It was a fairly warm day and because of the heavy smoke smell we tried to turn the air conditioner on its high setting to hopefully help with the smell. Both of our children are asthmatics and the smell of the room was getting to be a real problem. We found the air conditioner was not working. We called back down to the front desk to tell them about the heavy smoke smell and the air conditioner and they sent a housekeeper to the room with air freshener that she proceeded to spray everywhere and then she tried to fix the air conditioner. AT NO TIME WERE WE OFFERED OR GIVEN A NEW ROOM, which is standard for even the most average of hotels. She told us the air conditioner was "fixed" and left. Needless to say that evening, we had no cool air at all. It was completely broken. None of us slept. In the morning I went down to the desk to speak to the clerk about it and was told they would fix it while we were gone. Upon returning in the evening I asked the same evening clerk who had given us the Lysol wipes if the air conditioning was fixed and his response was "I have no idea". I asked him to check and he came back and said, "We replaced an air conditioning unit somewhere today so I'm guessing it was yours.". When we got to the room the unit had been replaced and worked fine. When we checked out, we weren't asked about our stay or anything, which has never not occurred at a Best Western property. We expressed our displeasure and asked that one of our nights be comped given that we had no air conditioning and the room was filthy and the clerk said he couldn't help us. We are Best Western Rewards members and I am happy to say that they did comp us via points for the night we were without air conditioning. We will never stay at this location again. The sad thing is that we are loyal Best Western customers and we may return to the Wilmington area as one of our children is interested in the UNC Wilmington campus. Definitely lost business for this property.

Was charged twice what this hotel was worth. Small rooms, both the room and especially the bathroom. Small lobby but with comfy seats. Breakfast area was cramped and the breakfast was mediocre at best. The eggs were flavorless (from a liquid rather than fresh eggs?). The pool was smaller than the pictures suggest. Need to enter pool area to use bathroom on the first level. Back doors were broken and didn't require a key card.

I always stay at Best Western and when I say always I mean it. This time was a bit disappointing because on arrival I found out I couldn't get points for my stay which I've always have even if I booked on trivago or another site. The clerk brushed it off and said yea that's how that works and wouldn't be any bit compassionate or offer any help or discount rate because I even told him that was a killing for the room. I had spent way less before and even at areas that were way near the beach but he said that's the way it goes regretfully. I feel he just didn't want to be bothered truthfully. The room was nice and it was cleaned as expected but the odd thing I have never encountered was running out of outlets. The TV was plugged up into the lamp. The microwave wasn't plugged up at all. The refrigerator seemed like it wasn't working at all half the time. I had to rearrange the plugs or call for a surge protector which I feel there should have been one there in the first place but then once we went to plug in cell phones and tablets there went another problem. I'm a creature of habit but this time really irritated me more than relaxed me and I was kind of releaved to go which bothers me because I bragged over Best Western in the past but this time other than clean bed and bathroom there was nothing else enjoyable about it sorry to say.

Biggest concern.... NOT SECURE! It never occurred to me to actually pull on the two (of how many total - not sure) doors I tried to use to get in after receiving my keys at the front desk and parking. There was a sign stating that for the safety of our guests a key is required for entry (or similar verbiage) along with a card reader. But after numerous attempts ans both doors/card readers continuing to flash red, I rolled my luggage back to the front of the hotel only to find the, "back in five minutes" sign still up and after a short while, the desk clerk emerging from the pool area again. When I told him my key would not work in the door, he responded to me that the doors do not lock. He said that they disabled the working locks because they had cameras installed. I am incredulous - the cameras do not tell you whether the guy in a ball cap entering from any of those doors is a guest or a rapist!! Not that it would necessarily make it better - but these doors are not Street front and then there is the question of who is watching these cameras - the attendant that was in the pool area? ( and by the way I think it feasible that he may have had legitimate business there) In a nutshell, anyone at any time can access the hotel's interior. OTHER NEGATIVES - Light from the hall showed clearly around all sides and below the door. That, combined with being able to hear the people above me, made for poor rest. Odor - I acknowledge that their sign says no pets allowed. But there was a DISTINCT strong odor in my room that can only be described adequately as a dirty dog smell. Maybe someone snuck one in the side door? POSITIVES- Other than the odor, the bathroom and room were clean. The ammenities were "okay" and the price for an overnight stay is a little better than say a Haampton if you are comfortable with the misgivings listed here.

Hotel was very easy to find a overall location was ok for us. Staff was very friendly and helpful. Room was very clean and the overall decor was good. Continental breakfast was good and area was clean. Beds were a little hard and uncomfortable for an extended stay but overall hotel will be one of our top picks for the Wilmington area.

We had a large group of 20 adults and teens. They accommodated us beautifully. They allowed us to swim for an extra 30minutes and the breakfast was a great way to start the day. Thank you so much for a great stay

This place has a very nice pool and it has never been crowded in the 5 times that I have stayed. Friendly, helpful staff and a good cont. breakfast. We even used the hotel's gas grill to make a nice dinner by the pool.

This is the first Best Western we have ever stayed in. Chose it because it was close to a wedding venue we were attending. First impression of the room....small. The smallness made it difficult to have more than one person walking in the room. Also, the smallness of the bathroom was difficult. If one were sitting on the toilet and tried to close the bathroom door, there was not enough room....so close the door before you sit. :) The ceiling in our shower had been repaired but the sheetrock was not complete and it was awful looking. The sink and mirror are outside of the bathroom. My personal preference is to have the sink in the bathroom, so I did not like that at all !! I thought the room was very clean until I needed a tissue. As, I pulled the tissue box off of the shelf, I was grossed out. An old, old dried out coffee filter, some other trash and bobby pins were in the box! We were on the second floor which was very noisy from the floor above. We addressed that to one of the attendants and by bedtime it had quietened down on the third floor. Beds were comfortable. AC worked fine.There was a wall outlet that had been pulled away from the wall which could have been a safety danger to a small child. The swimming pool area was clean but looked old around the top. So...there were a few problems but nothing major. I would recommend they fix the bathroom ceiling and make sure ALL areas are clean and presentable. Visitors to hotels notice all areas....so make sure the housekeeping department makes everything shine!

The hotel was pretty good everything was clean the only thing was the woman at the front desk when your checking in. She really looked like she did not like her job since she gave us this fake smile. Then next morning there was another woman at the front desk and she was so lovely hopefully you get to chek in with her.Overall I do recommend this hotel.??

Room was clean and we have stayed here multiple times, However, this time we awoke in the morning to several baby roaches in the bathroom and tv area several of which ran up and into the light fixture on the desk before we could kill them. We reported to front desk and I believe they will handle it but this was a first for us and kind of gross.

When we first got to the hotel we was greater nicely. But before checking in my husband asked if they ever had a problem with bed bugs or had a problem with bed bug the clerk said no. So we proceeded to check in, As well as my mother and brother. In my mother's room the air didn't work and there was mildew on the curtains. In my children's room my daughter found and killed a bed bug crawling on her bed. To make a long story short the clerk lied to us about the hotel and we could leave due to everyone else including me would have lost our money due to he wouldn't give a refund on our room. He did give us our money back for the room that we found the bug in. I will never stay here again.

I will be back to this motel. It is excellent,very clean and user friendly. Employees are all very helpful. Located in very good location. Pool and sauna and gym equipment all are kept in great shape. an not say enough about this motel.

Reception was very pleasant when I first checked it all was well for the first day. next day, i used the microwave and without noticing the refrigerator stopped working so my insulin was not refrigerated and frozen foods thawed out. I let the reception know and they had me store my stuff in their refrigerator downstairs. The following evening after work, the refrigerator still wasn't working and no one had come to see the problem, So i complained again and they acted indifferent and non caring. I figured out that to many things were plugged into that wall,so I moved the microwave to another outlet on opposite wall and it worked fine until the end of my stay. My other complaint is the constant smell of stale food/cooking in the hallways.

A 2 bed room was reserved. Upon arriving we were advised at the desk that the reservation did not "take" and only king rooms were available. We took it because at that point we had little choice. There was a jacuzzi in the room and we were looking forward to enjoying it after a long day, but of course, the jets were broken.... I understand that not everything can be perfect, my complaint is mainly with the fact managment did not seem interested in customer service at all. Repeated phone calls to the hotel resulted in getting hung up on or getting sent to voicemail without a returned phone call. I was hoping to give the hotel another try as i was going to be in the area again and be able to give a positive review, that obviously won't be happening.

Hotel was overall very good. Hot water and internet really suck but hotel is very clean and well kept. The breakfast was good the first day but not so much the second day. The staff were good and friendly.

The desk clerks Mike and Keisha the best they were attentive and caring to my needs. I didn't feel like I was a burden and just another guest it's like they actually cared about every word I spoke and done an excellent job in providing the best services I've ever experienced.This Inn is deffeneatly top of the line. I hope they get the recognition they deserve espicialy, Mike going the extra mile.

We stayed for two nights to celebrate our anniversary. We have stayed at this property before and had a great experience. This time unfortunately we had severe issues with hot water access that prevented us from being able to use the in-room jacuzzi tub and at one point we lost complete access to hot water for several hours. We reported the issues multiple times and were told that "management" would get back to us. It is now 24 hours after check-out and I am still waiting for a response from management. At no time did the staff of the hotel check on our issues or inform us of the emergency maintence that occurred only after we inquired several times. The wifi access was also poor in our room. It is a nice hotel with a good location but there is no excuse for the absent management of this property. I will not return.

The Best Western was very clean and well kept. The staff was friendly always willing to help if necessary. The rates were very competitive for the area and the breakfast had a lot of options to choose from.

The hotel was excellent, the staff were very helpful and friendly, the rooms were very nice and had everything we waned and needed. The pool was lovely and so was the hot tub. They had fitness facilities that were excellent. It was a very pleasant stay and we will probably stay there again soon.

We had to fly in for a funeral. The hotel staff was very friendly and super helpful! We dealt mainly with Destiny and Mike at the front desk, and anything we needed they provided right away. I was very pleasantly pleased with the quality of this Best Western, it was not what I expected, and I would definitely stay there again.

Destiny made our stay at the Best Western Plus Wilmington/ Carolina Beach very enjoyable! She was very helpful if we needed anything.....directions, items that we needed for our room with efficiency and in a very friendly way. She's definitely an asset to your hotel!

Nice hotel in the middle of everything. The gem of this hotel is Destiny at the front desk. Cheerful greeting, bent over backwards helping us find some attractions we were interested in. I saw her offer to help a couple get their items up to their room. She really went above and beyond. Destiny is bringing customer service back in a big way!

We have stayed at BW Plus several times over the last three years. We have always had a great experience but this time we noticed some things different. The pool water was very cold; we were told that they were having problems with the heat serving the pool; it was very cold within the pool area. We did notify the front desk and they promptly tried to address these two issues. My elderly mother-in-law stayed for the first time in a handicap room and enjoyed her stay very much. The room met her needs. I want to commend and say we appreciate the honesty of the staff. A pair of diamond earrings were left on the nightstand in one of our rooms. After being on the road for two hours, we discovered our mistake of leaving them. We immediately called and the clerk or housekeeping located them in the room. We appreciate the honesty of the employees. Sincerely, a returning customer.

Nice hotel between Wilmington and the beach area. Hotel looks good inside and out. Staff were very nice and helpful. Pool area was very clean and really looked great at night. We will definitely stay there again.

The room was a bit small but nice enough. Quite a lot of noise with the guests overhead however. Room decor was pleasant. Indoor pool is just for wading and soaking as it is quite small and shallow. Our refrigerator was missing one leg and thus rocked back and forth. Overall the room was nice, the property well kept and pleasant but it is not nicer than other properties that are lower cost in the area.

It is awsome my trip there was excellent. Me and my wife enjoyed our stay very relaxed enviroment. There are plenty of things to do in the area. Front desk greeted us with smiles answered all our questions.

Great place to stay if you want to check out the 3 beaches in Wilmington since this hotel is about 15 min from each beach. Also near the riverwalk...perfect location to do all. Includes continental breakfast which is always a plus. Helpful staff as well.

I stayed in a room on the side facing away from traffic and I heard none. The room and facility are in excellent shape. Breakfast was adequate with many options. Internet access was reliable until the password changed. Had difficulty with a solid connection after that. Two concerns that prevent a higher rating: (1) inoperable lock on rear doors that are intended to automatically activate at 9 pm. This allowed anyone to enter the property at will without detection. (2) computers in the business center are not set up correctly. One is connected to the Internet, but not to a printer. The other is connected to a printer, but not the Internet. It would be impossible to print a boarding pass. I would stay here again when these issues are corrected.

Staff was friendly and smiled when we walked in the door. Was confused about parking and entrances, but no big deal. Found a small roach on corner of whirlpool tub but didn't make a fuss because I only saw that one. Will return with pleasure.

Room had jacuzzi (did not want), our room was already taken when we arrived, made on-line reservations, bathroom light broke, had to move us to another room, sister's room smelled of smoke, awful! The second room did not smell clean.

I booked my mother in the hotel for a couple nights when she came into town. She fell off the bed and was unable to get herself back up. The front desk manager was extremely helpful and concerned. She went out of her way to help me get into the room and make sure my mom was okay. All was good, but could have been worse. This hotel staff really went above and beyond and I'm very grateful.

Location is excellent--about halfway between Wilmington's historic downtown and Carolina Beach, so you're not paying a premium price for either. Front desk staff was very nice, friendly and eager to please. Our room was squeaky clean and well designed--the sink was in a separate location from the shower and toilet so two people could perform their morning or evening chores simultaneously. Good breakfast--eggs and sausage in addition to the usual waffles and cereal. And the wi-fi functioned flawlessly and was very fast. Saw several families there--and they must have liked the indoor pool because it was busy, even in January. Best of all, with a coupon (and we were off season) the price was very reasonable.

Staff was friendly, helpful, and informative. Free breakfast in the morning was not only convenient, but delicious as well. Indoor pool was a plus. Room and restroom were well kept and clean. The only bad thing I'd have to say is that it's bathroom amenities such as shampoo, conditioner, and body wash were low upon check in. Other than that, our stay was quite enjoyable.

This hotel worked great for us. having breakfast helped save time and extra money. This is located near many things that made it convenient for us Used the fitness center and saw some kids really enjoying the pool. I forgot my suit otherwise I would have joined them All went well.

This is the best managed property and one of the cleanest properties I've ever had the pleasure to stay at. I also us this property when I have out-of-town guests which was the case with this stay. I am pleased to have them stay at the (Monkey Junction) Carolina Beach Best Western Plus.

This is a first-class property, my home away from home and my selection to use when I have guests in town (such as was the case this time). This is one of the cleanest and well-managed hotel properties I've ever experienced.

Had no HOT water for a shower no soap ,no conditioner , very little shampoo just not what I would expect. staff not very familiar with restaurants around the hotel. Manager told me he could not help me with my problems with the rooms, was moved to different rooms, but none were any better still not stocked properly, Mananager didn't seem to care about my problems with my stay.

Very nice hotel with personable staff. The staff assisted my family in a timely manner with television issues and requests for extra pillows and toiletries. FYI- the swimming pool has salt water in it and causes extreme burning to the eyes.

Great hotel in a great location. The in-room jacuzzis and clean, modern look and feel of the hotel keep us coming back here. The pool and patio areas are wonderful. Recommend this hotel for couples or families.

Great location and beautiful view! Spend a bit more to get the view of the river for a breathtaking sunset. The staff were friendly. The breakfast is a bit more than standard and gets the job done. Conveniently located next to the visitors center and a 5 minute walk from downtown.

The place is great unless you are snooty. Rooms are clean, well stocked, loaded amenities for a price concious traveler. The customer service is awesome, well lit, smells good, breakfast, indoor pool, etc... do you need more?!...ok... close to carolina beach, gas, fire department, post office, good restaurants (cape fear seafood!) And easy city access. First time in 8 years I decided to tell my wife to go 4ork herself and figured I would go take a mini vacation. Thanks Best Western!

This Best Western is where I always stay when in Wilmington. The staff is wonderful and the breakfast is more than just continental. You can make your own waffles and there are little egg omelets. the pool is very nice and the hot tub is clean.

the hotel has always been exceptional.. could use more timely check ins.. and check outs.. but rooms, pool are, over all cleanliness of hotel where fantastic.. always leaves a great impression.. looking forward to my next visit at the best western!

I lost my mom last year and I'm still looking for ways to fill the void during the holiday season. I decided to take my niece and nephew on a "sleepover" so my brother and his wife could have a night to finish last minute Christmas items. This hotel's location was perfect because we were only 5 minutes from my brother's house. The hotel staff was very friendly, the room was nice and clean, and the breakfast was perfect for the kids, since I woke up to my 4-year old nephew staring me in the face saying, "I want to eat breakfast." I believe we've started a new Christmas tradition. The only reason I didn't give an excellent rating was that the refrigerator in the room was loud and we had to turn it off in order to sleep.

This hotel is definitely in the top of hotels in this area. The rooms were clean and very inviting. They have an inside heated pool that is very clean and also has a lift assistance chair for people who need assistance getting in and out of the pool (what an added bonus)!! The hotel is in a great location for shopping, beaches and any restaurant you might want!! Breakfast was great!! Anything you might want was there!! The staff was very friendly and always smiling (you don't see that anymore)!!

The hotel is really nice and the rooms were well accommodated. The hot breakfast was great and the staff was very helpful. I highly recommend this hotel for anyone visiting the Wilmington/?Carolina Beach area for both leisure or business.

Close to mother's assisted living - we make this our first choice each time we visit from out of town. The staff is friendly, the hotel is always clean and it is conveniently located with several restaurant and basic shopping options.

Very friendly staff. Nice room and ice machine on the floor I was staying at. Pool was nice. Close to places to eat at huge intersection. Close enough and far enough away from the beach. Breakfast was great...lots of choices and nice seating area. Very happy with stay and will stay again.

We were lucky enough to stay between Thanksgiving and Christmas and the manager decorated and it looked very festive and fun!!! The staff is just wonderful and they'll do anything for you!!! Our room was so nice and the manager spoiled us. This hotel is just beautiful. The pool is inside and I really wish I would have brought my bathing suit. I was very happy with our stay.

Have stayed here over a half dozen times and have never been disappointed. Always very clean with friendly competent staff. Can be pricey in peak summer season, but a bargain off season. Nice variety at breakfast, always plenty of food and very friendly helpful staff.

We decided to reserve at this hotel, because it is really close to our children house, that way we can spend the Thanksgiving weekend we our children and grandkids. The hotel is very clean, staff was amazing, location a plus for us, breakfast really good, we stay 3 nights, but the cleaning staff were knocking at our door every day at 9:30 am, even when we had the "please do not disturb" sign and the check out is at 11:00 am, please the reason we stay in a hotel was to have a little privacy and to avoid the early wake-up from our grandkids.

Rooms are nice,clean & comfortable.Staff is friendly& helpful.Appearance of exterior & lobby is nice.Pool & jacuzzi were clean.Overall nice place to stay.Would stay there again.Breakfast had a few more choices than usual.

The best Best Western my wife and I have stayed. There is nothing negative for us to say about this entire experience. The property is well kept, staff in courteous and respectfully and the rooms are very clean and comfortable. All Best Western GM's should be mandated to stay at this property to see what right looks like!

We didn't have reservations and showed up around 8 pm. The man at the front desk was friendly and fast. I just wanted a bed but got so much more. The room was beautiful. The shower had everything I forgot i.e. conditioner. I've got my hotel for my spontaneous beach trips.

What a cheerful, pleasant staff...everyone went out of their way to be friendly & helpful. Special raves about Bianca at the front desk! We did not hear even the slightest bit of noise at night, and were able to get a good night's sleep. Breakfast was good, parking was ample.

We had a very nice weekend at the Beach and the hotel was an added bonus. We really enjoyed the indoor pool and whirlpool. The cleanliness and service were excellent. We would recommend it to our friends.

I like this hotel because it is close to my children who live in Wilmington NC it is very clean and the staff are very helpful with check in and with letting you know about the free breakfast and coffee in the loby

We have used this hotel several times while working at the port and they have been extremely helpful on each trip! We will surly continue to stay there. The breakfast is good and the area is kept clean.The coffee is extremely tasty also. Would definatly recommend this hotel to anyone!!

Stayed for long weekend while kid s were on fall break. Hotel ad just switched to different TV provider and was experiencing periodic outages. The young lady at the front desk was amazing. She was treated very badly by some very rude customers because of the outages. She stayed professional and did everything in her power to correct the problem. The problem was corrected later that day. I was amazed with this young lady.....the smile never left her face. This was my second stay at this hotel and wish they had never downsized to double beds.

Nice quiet clean hotel. - points for unsecured back foot & sandpaperish towels. Other than that. I'd stay again and indeed I may. The beds and pillows were nice and I noticed a in room safe. Nice. The pool looked very inviting but I didn't take advantage of it. TV need plugged in but hey no biggie. I worked for me. I will be back with company and see what she think.

Had a one day stay at this hotel and I really enjoyed it. Very nice for a Best Western. Clean, modern, and the staff was attentive and professional. My room was great. It had a large jacuzzi tub and I made good use of it after a long day of cycling. I would definitely recommend.

Nice lobby, super clean. great pool, awesome people. I would stay there again and recommend to friends. I don't spend much time at the hotel, so I want to spend the least money, but I also don't want a flea bag hotel. This hotel was super clean and a great value!!

Watch your bank account closely. Over a period of 4 days after check out I was charged on my bank account for 12 times. I paid for one night with cash. Staff was very unhelpful in resolving the issue. In fact they kept trying to charge my bank account so much I had to close my account. I had to threaten with a call to BBB and Dept. of consumer affairs and fraud to get any help resolving the issue.

We stayed here for 3 nights while visiting friends who had moved to Wilmington. It is an excellent value, good location, very clean and friendly helpful staff. I would highly recommend it to both family and friends. We did tell the friends we visited how nice it was and that they could recommend it to others who come to see them.

Great place to stay.Very friendly and rooms are very clean.Nice pool..and work out room.Very close to eating places and to the beach.Shopping is in wilimington which is about 10 to 15 minutes away....

Nice accommodations, amenities, and breakfast. Multiple entrances make it easy to get to the rooms. Lot of luggage carts. A beautiful pool and a great location with a easy drive to the beaches. Everyone on the staff was very friendly and helpful...especially Bianca at the front desk! The only drawback...and this certainly isn't the fault of the hotel, was the weird road layout. There were several restaurants right across the road, but you had to drive nearly a mile to get to them. There are no crosswalks in sight and the hotel is located on a two lane service road right next to a divided 4-lane highway. Weird!

The Lobby was nice and clean, check in only took couple of minutes. My first impression when I entered the room was how good it smelled. The room was spacious clean and comfortable. Staff was friendly. Overall great place to stay.

Nice accommodations and the front desk HP was extremely friendly and helpful. Very courteous and always asking if I needed anything to make my stay more comfortable. I look forward if I have to travel for work, to be at a great facility where I can rest well.

We stay here when visiting husband's 103-year old mother. The motel is clean and comfortable, the staff is always friendly and the breakfast option makes it possible to spend more time with family and less "eating out".

My kids loved the breakfast and indoor pool. I loved the hot tub and gym that's open 24hrs. The staff was wonderful. So friendly. This is a very kid friendly hotel. Definitely worth every dollar. Can't wait to go back!

Booked this hotel because a friend had stayed and liked it. Our check-in was very easy, the room was very nice and convenient location. I always check trip advisor before booking a hotel and I understand why this hotel got high ratings. The hotel decor was modern and everything was very clean.