Best Western New Baltimore Inn

The only good thing was the staff. Jacuzzi in the room was dirty. The ice machine was dirty I was afraid to use it.no hot water on the first night. No manger on duty to address the problems. The staff at the counter were sympathetic to the issue. But had no idea how to address the issues

The staff was very nice and helpful. My son enjoyed the pool. Do wish the hot tub was in service. Room was easy to access. Overall great value and good location. I will definitely stay here again in the future .

My stay was for 3 days and 3 nights the room was clean breakfast was hot and on time all the staff was friendly everyone said good morning and asked how my stay was going the bed was to hard for me over all a good stay

I paid for a jacuzzi tub room and didn't get one, no explanation as to why, hot tub is permanently closed, pool was dingy. I am very disappointed because these were the reasons I chose this location and was willing to pay a little more.

The physical building is in poor shape. The hotel is genially dirty. Carpet needs replacing. Drains in bathroom don't work well. Toilet didn't flush well. Breakfast buffet went with room. Food was average,. Guy who was working the buffet did a nice job. Housekeeping seemed to work hard, but no way they can fix everything. I would not recommend anyone stay here until it is renovated.

Stayed 2 nights for a wedding and booked 2 rooms. The rooms were not cleaned or made up during my stay even though my room was across from the maid closet and the rooms I booked were on the sheet to be cleaned. When I mentioned this at checkout the person said "did you request the room to be made up?" I answered no but said I was right across from the maid closet and was on the list and other people were getting their rooms cleaned. The stairway was dirty and had been vacuumed in a long time. There weren't many option in Coxsackie ,NY but I will not be staying there or at another Best Western anytime soon.

This place should be closed or get new management. IT was disgusting. The bathroom ventilation did not work. Room smelled moldy. Rust around bottom of bathroom door frame. Tub had rust stains and when you first turned the water on rust came out .The AC unit had dust bunny's hanging from the vent. The front desk clerk was bit preoccupied trying his best, since the manager could not be reach until the following week-fielding calls about the place. The breakfast was OK . IF you can dont stay here , go up the road to the Holiday Inn- Place looks ok from the outside ,but it was a horror on the inside. Only nice staff was the breakfast staff and the check out clerk , different from check in clerk

Location has seen better days. This is a $125/ night location at best. Staff are all polite and trying, but are working with a location longing for complete renovation. Mold in a/c unit, shower slow to drain leaving you standing in water, dusty, window curtains off track and unable to close. Never again !

This was a great value. The folks at the front desk were very helpful and friendly. Our room was large, clean, and quiet, with comfortable beds and plenty of storage space. The big surprise was the excellent breakfast - scrambled eggs, sausage, waffles, French toast, bagels and various breads, juice, fruit, tea, and coffee. Also, there is plenty of parking space and the inn is set well back from the road..

Horrible I was told the pool was operating and it wasn't. My room smelled of some weird smell and there were stains on my sheets..when I asked for replacement sheets or to move rooms I was made to wait over an hour for the new sheets and I couldn't move rooms because they were "booked" even though the parking lot was empty.

Food was not at the right temp and the worker was eyeing me down while pouring my coffee for my wife and i. Love the area tho. Must try the silver spoon or boathouse, must get the chowder. Overall, it was a good place to stay.

A/C did not work in room when we checked in. We had to ask to be moved to a new room. Front desk did not seem very willing to move us. But, did. New room A/C worked. Both rooms were horribly filthy. Bath tibs were gross. Carpet was nasty, could not walk on it without shoes. I would not stay here again or recommend it.

I stayed at this location several times, and always found it to be satisfying and up to standards. While the hotel may be a bit dated, I have always found the room to be refreshingly clean, with all amenities working perfectly. Furthermore, the staff has always been very pleasant, knowledgeable, and helpful. If you're looking for a clean, comfortable room for a good nights sleep, you can count on this place!

The Best Western New Baltimore is a gem near the Hudson River. Quiet, On the beaten path, but right off the path...Sufficient amenities to keep one satisfied! Excellent staff and hospitality services. I would absolutely book again!

We stayed there for a week in December, visiting family over the holidays. We'd been there before. The rooms are ok, if a little dated, but elsewhere things are going downhill. 1. There is an exercise room. The first day there I tried to use the treadmill, which was not working. The front desk confirmed that it was broken, and said there should have been an 'out of order' sign on it. Fair enough - but 5 more minutes in the room showed me that the TV & remote were not talking to one another (also reported), the box of sanitizing wipes was empty (for how long?), and the clock in the room was not working (battery?). When we left a week later none of those issues had been addressed, no sign, no TV, no wipes, no clock. 2. The breakfast was fair, BUT I've never seen staff walk into a hotel breakfast room and help themselves to breakfast from the buffet, along with the guests. Although they did eventually take their food outside to eat it in the lobby, as they gathered their food there were frequently a loud and long discussions between themselves, much of which was general complaining. We didn't need to hear that every morning. Our plans will eventually take us back to that part of the world, but we'll look for somewhere else to stay next time.

Have stayed at this property numerous times in our seasonal trips north and south. Usually a well run operation. Seems to be suffering from staff shortages and lack of training. Public areas were dirty and lodging rooms only partially cleaned.. The breakfast operation was the bright spot as it was competently staffed

The beds were super comfy. Normally our first night away we do not sleep well, but we both had a great sleep. The room was nice and quiet. The shower was super - great water pressure and lots of hot water.

Dirty lobby/halls. Pool dirty and cold. Hot tub cold, only 2 jets working, peeling paint on seats in hot tub, needed cleaning. Towels small (didn't fit around and we are not obese), old hotel, needs a lot of help. Room itself was clean but old.

I don't often stay at best westerns but because of availability this was it and I'm glad we did it was better then the place we usually stay when in town. we will be staying here from now on. what great staff and I was impressed watching the cleaning crew they were very thorough and did not rush.

The staff is amazing. They are always nice, helpful and go out of their way to make your stay enjoyable. The rooms and hotel are clean. There is a good variety at breakfast and everything was hot. We went to breakfast on the later side and the attendant made sure we had everything we wanted for breakfast.

Needed a place to stay while attending a funeral in the area. Location was perfect just off the New Baltimore exit on the Thruway. Room was clean (may have been recently repainted) as was the bathroom and came with a large refrigerator. Beds had clean sheets and comforter and were comfortable. Did not hear the Thruway and although busy the night we stayed did not hear others in the hallway or elsewhere. Only problem we had with the room was a very slow drain in the bathtub. Pool is OK but hot tub was not working. Breakfast also OK if it is there. Not much left when we got there and with many people coming in after us the attendant had to make more eggs and sausage. She was not able to make more waffle mix which disappointed everyone. Overall though a good stay for the money.

A few of us stayed over night on our way home to Philadelphia. The Best Western was clean, the staff was very friendly and the price was right for our rooms! We had the local pizza spot deliver pizzas, directly to our rooms which was a bonus, after a day of traveling!

What can I say? There is no "zero star" option. We were assured a 2 pm check-in, room not ready until 3:30 pm, which was the high point of this two-day stay. Key card receiver outside the security door had the well-worn note "Key Card Not Working, sorry" - Instead of locking the door to prevent just anyone from entering, it was unlocked. The following day they served coffee-flavored water, few if any choices for a hot breakfast, and absolutely no forks (considering there were just dregs of eggs remaining at 7 am was understandable). The front desk person was too busy to field my fork question. We returned to find the room not cleaned, with no clean towels - the room had a small poster providing an option to "save the planet" by not having the room cleaned during our stay and we did not opt-in. The hot water was just below boiling and required finesse to avoid third-degree burns in the shower. The sink had hot and cold cleverly reversed. The walls are sound transparent so that a 2 am conversation next door was clearly heard and awakened us. The following day they "fixed" the hot water - it was only cold water (I suppose on balance the average water temperature was perfect - 180 degrees the first day, 55 the next day). I complained to the front desk about the failure to clean the room and they pointed to a letter on the desk that "explained everything" - it didn't and they apologized for that, the security door, the forks (they told me that they ran out of plastic forks) and explained that the boiler broke. This motel does not even qualify as a dump. We would have done better to sleep in our car. AVOID THIS TOILET.

There were stains on every surface: bed sheets, blankets, walls, windows, sinks, bathtub, carpet, even the door to the bathroom had a huge stain on it. The water was undrinkable; very thick and flavorful (in a bad way) and it made us feel sick. Staff were friendly but it seems like management has let this place decay for at least a decade, probably longer.

Dark hallways with garbage cans and cleaning supplies. Burnt out lamps. Dingy bottom sheet the was a queen flat instead of a fitted king. Outside doors that did not lock. Hotel surrounded by weeds. Carpeting on stairs dirty.

Room is in need of updating, furniture old and scratched and beat up. TV stand broken, towel bar loose on wall. Mold on bathroom ceiling. Breakfast eggs were terrible. Paint was very uneven, need to be updated.

I recommend the Best Western in New Baltimore. Even though it is located close to the Interstate, the rooms are surprisingly quiet. The staff members are very helpful, and the breakfast is good. My kids enjoyed the swimming pool; the only thing missing was the operational hot tub. Overall, an excellent option for visiting the Catskills.

We stayed at this hotel because it was on our route home. The front desk staff was outstanding and very helpful. The room was clean and comfortable. The hotel is a short distance from Route 87 and easy to get to. We were in a room that faced the highway but didn't notice the noise once we were asleep and didn't find it bothersome. We didn't stay for the hot breakfast but it looked good. I did grab a coffee for the drive home and it was great coffee. Very minor problem - we did have a problem with the toilet running but thankfully that didn't start until morning and I informed the front desk when we checked out. Just for information, there is no elevator but the gentleman at the desk did ask if we had problems with stairs before assigning our room. We would definitely stay here again if we are in the area. All in all, a pleasant stay.

I stayed here the first time 3 summers ago and would've given it a 3/average rating (it was clean and comfortable enough then), but my experience this time wasn't as good. It's a relatively low priced hotel so my expectations are realistic and rating is adjusted accordingly. At this price I don't expect perfection or updated, pristine decor -- but cleanliness and the ability to sleep. Many things we touched in the room (light switches, cabinet/drawer knobs, etc.) were sticky and/or greasy. There was a slippery greasy area on the floor. My pillow had a black grimy smudge. The beds were comfortable but hard to sleep; late Saturday night was very noisy with what sounded like partiers arriving or returning. We heard loud voices from the parking lot and hallways, doors slamming, headboards banging, and it went on and on well past midnight. Woman at the desk was pleasant at check-in. The plumbing, mini fridge and coffee machine worked. While some might consider it unfair to give a low rating for lack of cleanliness without giving staff an opportunity to correct the problems, our stay was only 2 nights so we didn't have time to deal.

20 minute wait to check in one woman working the desk while the guy just sat there, took me after he kept seeing me look at the time. Needs fresh paint and new rugs. Pool had bugs floating and the floor was slimy my kids jumped right out and went straight to the shower, we forgot our shampoo and conditioner and they left no toiletries other than a 1 ounce shampoo bottle that was open and used from previous guests. Had to ask for towels we were 4 and had two bath towels. We had a $90 food order from Paul's pizza For our trip back when we got to the parking lot we realized we left it in the fridge, I went back in and they said they had already thrown it out. That's absolutely impossible. I wasnt gone 5 minutes, all the food was wrapped Im sure it was their lunch. Will never stay here again or recommend them go down the block to holiday in!!!

This stop was not on our itinerary as we travel in a 3 year old 41 ft 5th wheel over 6 months. We had some major issues in Maine, got some welding which didn't do the trick. Booked at the hotel when we got an appointment at Camping World for a major fix and 5 new tires. Harold and the gang took excellent care of us, they made it as pleasant as they could. Breakfast was okay, nice to have a fridge, microwave and ice close by. The laundry area was outstanding. Lil'Bit kitty was also very attentive. Thank you very much for excepting our dog.

We stayed here a few nights for a wedding in the Hudson area. Not much to do in the immediate area, so best if you have a car. The local restaurants have very few "healthy" options. The hotel rooms (and linens) show their age, but are clean. Water pressure was great! :) The staff members were all attentive and willing to help. Heads up if you don't do stairs: there is no elevator. The heated inside pool was nice. I had it all to myself. It was a decent value for the price, but next time we would stay closer to a city to avoid having to drive everywhere.

My family has stayed at this location several times over the past few years when in the area visiting family. The front desk staff has always been friendly and helpful. It's always been an easy check-in / check-out for us. The rooms have been clean, though the decor is a bit dated. The location is surprisingly quiet even though the NY Thruway is literally next-door. We've never been there and witnessed any loud or obnoxious guests. For us, this is a safe bet each time we are in need of a hotel in the area.

This place is far past it's prime! The saving grace is the hotel staff. They're extremely helpful and friendly. If you have very low expectations of a hotel, you'll be fine here. The breakfast is not great, but there were plenty of options. The sheets feel like sandpaper.

Have stayed at this location several times over the past years when visiting family in the area. Friendly front desk staff, easy check-in. Rooms are clean albeit somewhat dated and the location is generally quiet even though the NY Thruway is a stones throw away. There are other hotels in this area but we prefer this one as there have been no surprises each time we've stayed here.

Nice hotel and conveniently located. The beds were very comfortable. Pretty clean hotel. It was a welcomed stop passing through to Maine. Very accommodating for pets. Italian place down the road was amazing!!!

One of two hotels in Coxsackie to stay as guests for a wedding. The two queen beds are very comfortable and the clean white sheets are crisp. Stay on the even numbered rooms because these are facing the garden and not the Main Street and parking lot (but skip room 114 because it's facing smack on a shed). The breakfast bag is sufficient and the Jimmy Dean plant based sausage is delicious and can be warmed in a microwave in the room. The refrigerator is bigger than the usual size and can hold plenty of beverages. Staff are courteous and friendly.

Pool was broken, drains for bath and toilet both need attention. There is no elevator on site, all baggage & coolers to 2nd floor had to be carried up stairs. Helpful & sympathetic staff can't perform miracles. Owner(s) need to invest in repair.

always nice and clean, quiet, check-in is fast, and the hotel is right off the highway so stopping does not interrupt long trips much. Good place to stop during East Coast travel. Will definitely stay here again in the future.

Very dirty! Cigarette burns in the blanket on bed along with black stains.Bathroom disgusting hair all over. Staff not wearing a mask! Our room smelled like cigarettes even though it was supposed to be non smoking!

new baltimore ny offers a nice all around hotel. I have been staying for years with my company. We provide medical equipment. We have developed nice relationships with the staff. Plenty of truck parking. They provide later checkouts to accomedate my needs.

The room was full of dust and had a huge spiderweb going from the curtain to the ceiling. The bathroom was so tight that the door barely opened without hitting the toilet. The sink is outside of the bathroom. This was a bare minimum hotel that overcharged for what they offered.

My husband and I made reservations for Tuesday, Oct 6th 2020 We spoke to Leslie and received a confirmation number for our reservation. We had made sure we requested a room with a jetted tub. We arrived on the appointed day, pull up in parking lot and see people hanging around without masks, so we called from the car and wanted to see if we could check in a little early. I was told by Donald that there was no reservation for us at all! We had specifcally requested a room with a jetted tub. My husband has a neck injury and we wanted a room that could accomodate his request. They did not have any rooms available with jetted tubs, but wanted us to take a suite, still no jetted tub, for more money! Another EXTREMELY RUDE woman got on the phone to tell us they would not help us. She would not admit they made the mistake even though I had reservation number. She claimed it was for the day before. I never thought I had to call to confirm a hotel reservation, even though I had a confirmation number, and my AMEX card had been charged for payment in full on Sunday Oct 4th ...I will never go near that place again, and would advise any of my family and friends to stay clear of that place!

Best Western went down. I saw so much dust balls and cakes of dust on the lamps next to the bed. If you closely look at the wall above the bed, it was caked with dust. It seems the housekeeper changes sheets, empties wastebaskets, puts new soap but doesn't dust the room which is horrendous. The breakfast bag they gave you consist of 2 granola bars and one tiny muffin plus a bottle of water. For the money they charged for this room, breakfast should have been better in that bag because of the virus. They charge too much money for a room that is under the category of 2 stars. Sad because Best Western used to be classy. Now it's a dump.

During our stay in late May, at least some of the rooms have a major problem with discoloration of water, making toilets look filthy. When I saw the toilet in one room, I asked for another, but that room had same problem. There may not be a health issue, but it is certainly very unappealing. The room was otherwise clean. On another matter, they claimed to offer take-away breakfast bags in the morning, but none were available at 9 even though the hotel was mostly vacant.

While staying at the hotel and requesting a late check out I was rudely awakened by two staff members in my room! I've been staying at this particular establishment for a decade now and have never had such an issue. For a woman, alone, sleeping nude, to be woken up by a man's voice in your hotel room is quite the anxiety inducing experience. A late check out was requested and the do not disturb sign was on the outside of the door. There was no reason for two staff members to be in my room at 10am! Being woken up to strange persons in my room sent me into a full blown panic attack. There was the do not disturb sign on the door, late check out was requested... The housekeeping staff should have been aware that I was still checked in and wishing to not be bothered let alone scared. Upon the leaving the room neither staff member uttered any word of apology. Isn't there a procedure in place for staff to know which rooms are in need of service or not? They could have knocked on my door first, they could have called the front desk to check if I were still there or not (and they would have seen that I was not even checked out yet!). When I expressed my concerns to the manager on duty, Dave, he offered a hallow apology and a cup of decaf coffee. I am extremely dissatisfied with the level of professionalism and communication by staff members. Also when attempting to book the room online the website would not allow me to book at the online rate of 280$, and when I spoke with the staff on duty to book it and they claimed they could not give me the discounted rate and I was charged the full amount... He didn't even try to explain to me that I could get the discounted rate over the phone as well... The whole experience this year has been sub par.

We came upon this whilst traveling up 87 before we headed west into the Catskills before the snow storm. An excellent night's sleep. The morning breakfast was surprisingly delicious. East off and easy on Route 87 is a plus.

Our thanks to hotel desk employee, Harold, who single-handedly welcomed guests on a busy night in a snowstorm. We were able to rest and resume our trip in the morning. I commend Best Western's pet friendly policy (we had our dog with us) and helpful staff.

We stayed here overnight on our way to Vermont coming from Europe. It's very conveniently located along the highway, but you don't hear the noise from the highway. We were hesitant getting the room in between the breakfast room and the gym. But we didn't hear the gym, nor them setting up breakfast in the morning. The rooms are like any other Best Western, comfortable and clean. Unfortunately there aren't many restaurants nearby, so prepare for that.

I have arrived late Saturday night. The night staff was kind and courteous. The room was very clean and comfortable. The breakfast was very good. Check out was simple. I will definitely come back when I'm in the area traveling again.

This time when I stayed at this Best Western I was with other family members who complimented me on my choice of hotel reservations for our stay. They were amazed at the size of their room, friendliness of the staff and the varied choices at the breakfast buffet. ( three of my family are vegetarians not always easy to please.) Yes Honey... they even have almond milk! My granddaughter loved the pool.(Immaculately clean and no overpowering scent of chlorine). All in all a great choice for a great weekend.

Conveniently placed for our visit. Quiet area but handy for sight seeing the Hudson River Valley. The staff were very friendly and helpful. The hotel was clean fresh and comfortable with a great breakfast. Our only issue is that we arrived tired and we were looking forward to using the pool and hot tub. We greeted with a hand written message on the desk stating the hot tub was out of use. A hot tub is on the top of our list of must haves when booking a hotel. As we booked many months ago we were very annoyed that we were not informed that the tub would not be available, we would have looked elswhere had we known. A member of staff told us that it had been out of use since "last winter" and there was "no prospect of it being in use any time soon". This not good PR.

The company I work for, Positive Energy, has been booking us here for the past few weeks and they've been good to us. I usually use the do not disturb sign and the one time I didn't, the adapter for my phone was broken since it was plugged in behind the night stand. It was a cheap replacement but their management claimed it fell under their lost or stolen property policy, so I didn't leave a gratuity during that stay. Other than that, the staff have been wonderful and I haven't had any other complaints.

This isn't a bad hotel, but it really needs to be refreshed. The staff is unfailingly helpful and courteous, the lobby and breakfast room are bright and pleasant, the HVAC room units are very good, and there are five lights in the room for overall lighting and reading. But the room furnishings are old (the leather/plastic cover on the desk chair back and arms was badly cracked), drywall work had been done, but either done badly or left incomplete, faucets leaked at the base, etc. Most disappointing was the WiFi. When I couldn't connect my laptop, I had to call the vendor's customer service. The agent was polite and tried to be helpful, but had a VERY strong accent which made her difficult to understand. Her English was flawless, but we ended up doing a lot of phonetic spelling. She made assumptions about what I didn't know, and that slowed the troubleshooting way down. The problem with the system was that the instructions in the hotel guide were unclear about a key step (waiting for a popup to sign in once you have connected) and the fact that you had to know that the process of signing in was slow and that if you just waited after you had been connected and then again after you had signed in, despite being told that you could not connect, it would eventually connect. Once connected, the system was only "high speed" by the standards of the year 2003. Also worth mentioning is the fact that the literature on the hotel site suggests that there is no WiFi in many of the rooms, and the rooms where it is available connect with an ethernet cable. My room was what you would see in any hotel these days -- over the air WiFi. What this hotel needs is beyond the ability of the staff to provide. It needs to have some money spent on repairs and new furniture. I was surprised by the number of guests on a Monday night in late September. There's no reason why these fixes couldn't be made!

The cleaning stuff was not only rude to us I don't think they knew with their job was. We took the do not disturb sign off the door leaving the room about 930 in the morning. The cleaning stuff sauce leaving but did not clean our room. Instead they left a bag with the items for us to clean the room and refresh, We told them we wanted the room cleaned when we left the next day when we came back they made one bed and because my husband had left an item on the bed they left a note saying they could not clean the bed or make it because there was a personal item on it it was so short! Either not trained or crazy people my husband said. We did not let it ruin vacation. DONT Stay there!

We were so pleased with the service and the cleanliness of our room. The employees go above and beyond to make you feel welcome. I will definitely recommend Best Western Baltimore Inn to all my family and friends.

I have stayed here in the past and I liked it- although it is a simply designed hotel the overall quality USED to be good! No More! A fridge that huffed and puffed and had to be disconnected and Worst of all -all night long slamming hotel doors til 1am. When I called the front desk they said they would handle the noisemakers but To no Avail!The slamming and noise continued to the wee hours of the morning and I got maybe four hours of sleep! Do not give yourself a four hour night of sleep. Also the restaurants in the immediate area have declined and the nearest good town - Hudson- is a thirty five minute drive!

We were fairly disappointed in our stay, Maybe a small thing to some, but this motel has no elevator. If this is important to you there appear to be other decent options in the area. If your room is on the second floor you will need to lug your stuff up the stairs. Our room was clean however the closet door was missing. We had a king sized bed - not the worst we've experienced but not the best. The motel is directly next to the NY Thruway so we had some noise from that. The ceiling in our room was somewhat uneven from having been repaired numerous times due to roof leaks. For those who are safety conscious this building is not sprinklered. There is a pool but we did not use it. There is also a free breakfast which looked OK but we did not do that, either.

Other than our room smelling like cigarette smoke & experiencing pet allergy issues, we have a good stay. The staff was friendly, they provided great service & most importantly the room was very clean

Nice place ,good stay, restaurant was close by. Reds restaurant offers small discounts for those who stay at local motels staff was good front desk was helpful. Close to the interstate highway. It's easy to miss there sign it's not very big

Clean, comfortable, safe, quiet. A+ for all these qualities. Bonus: the breakfast was good, and the price was great. A good place to stay if your visiting Albany (22 minutes away). It's built far from everything, so you feel like you're in the country, but you are actually close to Albany. This hotel stay was a great value for us.

WiFi was slow when hotel was packed. If that matters for work or a child. Rooms are clean. Breakfast was good with good options. Price worked out well. Literally off thruway. Easy on. Easy off. Check in and out was easy.

Everything as good as expected, i wasn't prepared for the proximity to the freeway and associated noise. the staff was helpful and friendly, the breakfast was great. Had some drainage issues with shower and toilet but staff fixed them as soon as i brought the problems up.

Booked this hotel because it had a pool and hot tub and the one next to it did not. When I checked in I was told the hot tub was closed for maintenance. Not thrilled but the woman at the desk was lovely and very apologetic. We had dinner at a local restaurant and then came back to swim. The pool was nice and warm and the room was set at 82 degrees which was perfect! The pool was clean and we enjoyed it. The continental breakfast was the best we have ever had at a hotel this small. There was a nice selection of hot food, cereals, pastries and yogurts and plenty of beverage options. The day we checked in was very quiet as there were not a lot of guests. The next day (Saturday) we left after breakfast and when we returned around dinner time we walked into our room and it sounded like elephants were in the room above us and they were going to come through the ceiling. After about 20 minutes I went to the front desk and complained. The young woman apologized, but did not say that she would take care of it. The noise continued for another hour and I finally went upstairs myself since it was almost time for my kids to go to bed - not to mention that it was not relaxing at all! I walked up the stairs and could hear a bunch of people immediately. There was a whole group of people and they were going in and out of the room above us and everyone was yelling that they needed to leave. They were all dressed up and had presents. Within 5 minutes all of the noise stopped. We were so grateful until they came back at 2am and woke us all up! I travel with a noise machine and it did nothing to muffle the sound. My recommendation is to ask for the second floor as long as you don't mind carrying your bags up a flight of stairs because there is NO soundproofing in the ceilings!

One of the things I learned from this trip that from now on, whenever I make reservations anywhere, I will always inquire as to whether or not there is an elevator! We recently had an overnight stay at this hotel. It is a two level hotel. My husband is recently recovering from a torn Achilles tendon. Because this hotel does NOT have an elevator, we had to climb up a flight of stairs with suitcases in hand to get to the second floor where our room was. The room itself was a little dusty, but overall clean. The beds and pillows were comfortable. The breakfast was adequate, and Paula, the breakfast room staff, was truly lovely and couldn't be more helpful to the guests. We were also surprised that we had to pay an additional $10.00 fee for our son, who is 14, to be in the room with us.

Incredibly friendly staff, quick check in process, beautiful from the outside grounds, to reception, to hallways and the room. Well laid out, all the necessary amenities. Relaxing, clean decor. Highly recommend!!

I always choose Best Western FIRST when I travel. They are always clean, comfortable, and the breakfasts are quite good. I had my dog with me on this trip and the front staff greeted us warmly, showed a genuine interest. I love that the hotel is QUIET - I was able to take a nap when we arrived in the late afternoon, which I desperately needed after my long drive!

As always Harold at the front desk provided the best service. Clean rooms; helpful staff willing to go above and beyond. Fridge and microwave; coffee machine in room also. Aircon can be set to your liking. On-site small gym. Also washing machine and laundry. Breakfast included. Close to McDonalds, Donut King. Short drive to nearest Walmart 15 minutes away as well as diners, shops and whatever you might need.

My husband and I rented a jacuzzi suite for a weekend getaway. I thoroughly enjoyed the pool. It was awesome to enjoy a swim in the snowstorm. The bed was extremely comfortable, perfect amount of pillows. The staff was very polite and respectful. Breakfast was the cherry on our sundae

Had a very long week, was looking forward to an relaxing evening in the jacuzzi suite. I walked in the room was ice cold, the room was very dusty, the commode was totally disgusting ( had not been flushed) the toilet seat was ready to Fall off and the jacuzzi was also very dirty, I had to clean it myself before I used it. Other than that the motel was great!

Nice hotel directly off the highway. Clean and comfortable. Great breakfast buffet especially if you have gluten-free requirements. Thank you very much for that. The hotel receptionist was phenomenal. Mitzi you were fantastic even when we arrived at a later hour. You were attentive, friendly and sociable. The breakfast attendant was equally friendly and welcoming. Will stay here again.

We just spent 3 nights here (over Christmas). The inn is not new, but it was clean and surprisingly quiet, since it is also quite close to the Thruway. But what impressed us the most was the care taken by the staff: lovely decorations, a breakfast that, while not greatly different in offerings from other motel breakfasts, was carefully prepared ---and all the staff we met, from Katarina at checkin onward. It was good value for the money and our room had all we required. We will return---the people make the difference!

I booked a king suite for a small pool birthday party. The one they gave was not a very spacious, room 200. There isn't an elevator and i am handicapped, but managed. Nice pool, wonderful breakfast and breakfast service, friendly staff, clean, and pleasing decor.

Hotel is very outdated, typical off interstate type of hotel. Was checked into my room and prior guest food in refrigerator and clothes in closet. Next day someone was checked into my room walked in while i was getting changed. Hotel during hunting season full of hunters and dead animals in the parking lot. Hotel is in the middle of nowhere. I will never stay here again.

DO NOT STAY AT THIS HOTEL! I literally can't believe the horrible customer service received by this hotel. I have worked for Hyatt & Marriott, I travel a lot, and I promise you you will receive better customer service at a motel 6 than you will here. I sent in an online request for a room block since we were in town for a wedding and it was like pulling teeth to get a response. Finally the manager calls me back and she said she can't really give me much of a discount because it's too close to the date. Fine no problems there. I went ahead and made my reservation and unfortunately had to call the hotel for a couple things after the fact. Every single time I called they were extremely unprofessional, everything I asked for was an immediate "no". I understand sometimes hotels can't accommodate special requests but there is the proper way of turning down a customer's request and there is a rude and unprofessional way and they definitely picked the rude and unprofessional way. I decided to reach out to corporate, what a mistake.. apparently they don't like that at all. Because instead of getting a call back apologizing they called me back and told me I am not longer welcome at their property and cancelled my reservation. The manager was unspeakably rude, wouldn't let me explain, she literally didn't want to hear it. Next thing you know I had a cancellation email. I literally called back and pretty much begged them for my reservation back, there aren't many hotels close to the wedding venue and we had other people from the wedding staying there. They refused. So I went ahead and had my boyfriend make my reservation for me. Fast forward to the day that we checked in. All is well but the water coming out of the faucets is brown... absolutely disgusting. I called the front desk and they said to run it and it will get better. It didn't. I finally had the time to call the hotel today and asked if they can issue me a partial refund due to the disgusting water. He told me only the manager can approve it and they don't work on weekends (today is Friday) so I asked if Friday is considered part of their weekend and he said yes. That's when I called my credit card company to dispute part of the charge and realized they charged me a $200 fee for smoking - I am still waiting on the evidence of this which I sure there is none. And if they do have photos I'm sure it's form a previous guest and they are only doing this because they didn't want me in their hotel to begin with because I can guarantee that it wasn't from us. About an hour later I received a call from the manager (same on that was supposed to not be in today because Friday is a weekend) she said I stayed there when I wasn't supposed to and this is exactly why I they didn't want me to stay there because they knew I would complain - the only thing I'm complaining about is the brown water which I think any person would complain about. She said she will get back to me on Tuesday and see what she can do for me. I asked why Tuesday? She said because I waited two weeks to reach out to them. They seem to be in the business of bullying people instead of helping people.. I called corporate, they cancelled my reservation. I called two weeks after my reservation to complain, she's making me wait till Tuesday for her response. I literally can't believe this hotel is still in business. I also tried to reach the owner on numerous occasions even went as far as sending him a message in LinkedIn - no response. I am pretty much not expecting this horrible hotel to do anything for me - I just want the world to know that they should avoid them at all costs.

This place is in need of a remodel. The water treatment system is in need of an upgrade. Brown tint and suffer smell. ( What's up with that). Shower would make cracking sounds when used the bottom was off. The beakfast coffee (remember the water). I know not to expect much for breakfast, but it's not worth giving a try. Two stars were for be clean.

Our stay was very nice and comfortable, we had a jacuzzi suite, the bed was very comfy, breakfast was great, fresh and the breakfast stuff was very helpful although it was very busy. Front desk was very nice, friendly and helpful. Room was clean and neat, the only problem we had it the jacuzzi had yellow water no matter what we do. We reported to the front desk they were willing to send someone right away, but we refused it, we were checking out anyway. We stayed for a night and it was a very good stay. Hopefully the management will fix the issue with the yellow water at some point. Overall the stay was satisfying. ????

Conveniently located to I-87 and to attractions in the Hudson River Valley and western Massachusetts. Breakfast is good and the staff keeps it well stocked. Found the staff to be friendly and helpful.

Our stay was quite possibly the best hotel stay we've ever had. The beds were the closest to our own at home that I have ever encountered while away. We left the DND on our door as we were staying for several days and didn't feel it necessary to have the room serviced but housekeeping left a bag on our door each day with fresh towels and toiletries which was above and beyond my expectations. The great reviews I read prior to booking our stay are spot on and well deserved!

I wasn't a big fan of Baltimore while I was visiting, so I was more than happy to stay at this hotel for a full day to kill time before leaving the next day. The interior design is pleasant and it's a quiet hotel. The rooms are gorgeous for how much you pay, and there's plenty of ways to kill time in the hotel. There's a gym, computers in the lobby (in case you didn't bring yours - like me!), and lounge areas. I wish I'd known there was a pool, because I definitely would have spent time there, too! What's nice is this isn't an overly busy or crowded hotel, so often times, you find yourself to be the only one in a particular area. Plus it's in a nice and quiet part of Baltimore and near a gas station and a few small diners.

We stayed here because of the price compared to Saugerties and Kingston. It was a bit of a drive but worth it for what we paid for 5 nights over Labor Day weekend. The beds and pillows were very comfortable, and our room felt pretty clean overall. The hotel itself is a bit outdated, but again, for what we needed and the price, no big deal. The breakfast is ok, but don't drink the coffee- it's pretty bad— there's a Dunkin Donuts a while away. The only other negative is that it takes several hours for the room to cool down after you arrive.. felt very stuffy and warm when we got there, but the a/c will cool down.

Our reservation made through TA third party, Destinations (we didn't know, don't judge), did not go through. This hotel is in high demand, yet the Front desk Clerk, Gail, gave us a room, and then spent several hours trying to fix the screw up. She was tenacious, and got the proper resolution. Can't say enough good about her exceptional customer service! Our other interaction with staff was with the "breakfast lady". Failed to get her name, but she put out a top level breakfast, and stayed in the area the entire time to make sure everyone stayed fully satisfied. The customer service at this hotel rates as the highest! The room was clean, a/c not noisy, standard supplies. Did we say the customer service was exceptional? Price was fair, location quiet. We've already made a reservation for the next time we're going out that way. We will always stay here, and suggest you do to.

We stayed here for several days for a funeral. The hotel staff was very accommodating about our 1st floor request. Family members occupied six rooms. The room was comfortable and quiet. Barbara who ran the breakfast area was so helpful. She would push tables together so we could all eat together. She would clear things away and make sure everyone had what they needed. She was just so nice and pleasant. The night desk clerk was also super nice. He let us use the breakfast area for a pizza dinner. That was the only way we could have all eaten together. The staff made a difficult time so much easier.

Hotel Clerk Harold was wonderful. He was knowledgeable with all questions of area and places Gave honest opinion on restaurants. Clean rooms, with everything in working order. The stay was pleasant in every way.

Clean comfortable extended stay room on first floor. Good and plentiful breakfast. Very very helpful staff (Michelle at front desk.) Well located just south of Exit 21B of the New York State Thruway. DON'T depend upon GPS to find hotel. Address does not enter. Note: no elevator for second floor rooms if handicapped.

If your a Crown Member - don't expect anything from this management. NO EVEN A BOTTLE OF WATER ! Honestly - this motel doesn't get it - lodging is a tough, competitive business - return business is its life line. but NOT here - being next to the Interstate - they simply don't care about you or me. Support a motel that does - Best Western Albany Airport - worth the extra drive.

We stopped here overnight while traveling to New Jersey. The major problem is the cleanliness of the rooms and the noisiness of the hotel. The room was superficially clean but there were spots on the wall, on the carpet, and unfinished paint where repairs had been made. The bath has a new insert but because of the soft water it was very slippery and I had to be very careful taking a shower not to slip. The beds were harder than most Best Westerns. The rooms are not well insulated, and we were up during the night because of the folks upstairs who kept walking around their room from 2-3:30. While this is not the hotels fault, the fact that we could hear it so clearly was a problem. The gym was poorly maintained with old or broken equipment. The staff however was very nice, they were friendly and helpful. Breakfast was the usual fare for Best Western, but on the lower end in terms of quality.

It was hard to find a place we could afford in the area we were visiting, this was kind of far away, but more affordable. The bed was super comfy, luckily we bring our own pillow though. The pillows were super fat and terrible. The employees were really nice, friendly and helpful.

The hotel is pretty much the only nice place to stay in this small town. The desk staff was very friendly and helpful. The room wasn't anything special but it was clean and the bed was pretty comfortable. I stayed for one week while my husband was here for a month working in town. They were very accommodating to him while he was a guest.

As always wonderful experience for my 3 day trip. Room was immaculate. Bed was comfy. People at front desk helpful and professional. Pool is always sparkling as is hot tub. Breakfast is great with waffles,various fruits,yogurt,eggs,bagels,sausage and they even have 2 kinds of almond milk. Best of all as a female guest traveling alone I always feel safe at this hotel.

We traveled from NYC to Catskill for a wedding and stayed in this hotel for one night. It was clean and simple for our stay with our 8 month old child. I was happy with the amenities: a refrigerator, sink outside the bathroom, and even stove top burners in the room as well as a gym and pool in the hotel. The breakfast was simple, but I was most impressed by the friendliness of the woman who worked there and made it feel welcoming. My husband gave it a four star rating (which is high for him!) and we would recommend it for a simple yet comfortable place to stay.

We stayed overnight because of my husband's delivery times. The front desk staff were beyond friendly and called my room to make sure it was acceptable. The mattress was really, really firm and the room clean. Towels are good quality and don't have any bare spots. The breakfast lady was nice, she nicknamed me northern lights because of my hair, it added a nice personal touch. The breakfast was good, home fries, eggs, crushed bacon for the eggs, sausage, and typical pastery and cereal layout. I didn't expect the staff to be so warm and welcoming I stay in hotels a lot and they are a refreshing change.

I recommend this hotel.The room is comfortable and it is located not far from Albany or from the charming towns of Catskill and Hudson ,NY The room was very clean and all the staff very helpful and they know the area well and can give tips on dining and driving routes. In addition it is not far from I 87. The price was good for this location.

Very good people working here and they go the extra mile for you.It is nice to see the same folks as the last time we stayedd here.The uusual turnover is definitely not a problem here. We visit relatives frequently and always stay here. Christy did a good job cleaning our room. Not the fault of Best western but the halls were noisy when we trying to sleep at 11:30 p.m.

Great folks and a good room! We had a pet friendly room that was in a good location to take the dog out. We will stay there again in the future. Breakfast was set up on time and was good so we could start our day early and not have to stop down the road.

i just came back this past weekend with my family and we have to say overall it is a clean hotel. The Staff was very friendly especially in little restaurant the lady who worked there was very nice and had a lot of knowledge of the town and gave us tips on where to go especially for the little ones. the beds were comfortable. the only small issue we had was it was hot in the room and we tried to put the ac on but only the fan came on and it didn't keep the room cool. But other than that it was a pleasant stay and right next to the thruway

This Best Western was amazing. It is close to Thruway and not too far away from local restaurants. The breakfast was fresh and a good variety was good. All staff is pleasant. Especially Ryan H. who was helpful with a slight discrepancy. A very knowledgeable staff member. Thank you very much Ryan.

Went up for wake/funeral in off season March-clean, comfortable bed adequate for what we needed. The walls are very, very thin/ no soundproofing. Swear there was a Sumo wrestler in shower above me-heard every footstep and creak of sub-flooring! They serve breakfast typical cereal, breads/muffins, yogurt and powdered eggs they made come back to life!

Basic hotel with no elevators. We just asked for a first floor room no problem.Clean, friendly. The breakfast was ok. They had the usual breakfast foods.The pool was the best part. I have never found a hotel pool to be as warm as this one. It went from 2-5foot and at the deeper end had a seat along the end. It wasn't a bad hotel just not much in the area. If you drive about 30 minutes there is a little more. We went there just to get away and swim so it was exactly what we were looking for. It's very close to the highway and some reviews said they could hear the traffic. We could not. We did hear the hallway noise.

Rooms always clean. Staff always friendly and helpful. Breakfast is tasty and many selections to choose from. I stay here frequently and will be staying again soon.I always feel safe here even when travelling alone.

We stayed here because we needed a place on the road. The bed was extremely comfortable and the room was clean. The staff were professional and helpful. The fitness center was tiny and the hot tub was small and murky. Price was under $100 so a fine place to stay right off the Thruway

Very friendly staff that is very attentive to their guests needs. Clean and quiet place to stay with full yummy breakfast. I highly recommend this hotel. Looking forward to going back for my next stay.

Was greeted as soon as I walked into the lobby and asked "what can I do for you today"? While checking in, staff explained the hours of the gym,pool and free breakfast. Room was cozy and clean with a bed that was extremely comfortable. I'm a regular at this property around 6 times a year and haven't been disappointed yet.

Stopped overnight on route to final destination. Outward appearance of hotel basic. Front desk clerk friendly. Room was clean and looked like paint, carpet, etc. had been updated recently. Mattress was not the most comfortable but slept well. Breakfast was excellent with fresh scrambled eggs, sausage patties, home fries, a waffle iron to make your own waffle, bagels, bread and bakery items as well as cold cereal choices. Staff person in breakfast room was very helpful and friendly. If using GPS to find hotel, Exit the highway at Route 9! GPS did not direct us to exit. Said "Arrived at destination" as we were driving by hotel on highway. We had to drive 13 miles to next exit so we could turn around and drive 13 miles back!

I have stayed here a few times. It is relatively clean and comfortable. It is a difficult area to get motels that accept clc cards. Given the area is remote, you have to drive to get food and restaurants are limited. Ice cream bars were left in freezer from previous guest .

We showed up, thought we had a reservation, though we didn't have a confirmation number, and were saddened to learn we booked a room for the wrong night! They were almost completely booked, except for one King Jacuzzi Suite. The front desk gentleman was able to work with us and our error and we got our room. The room was very large, clean and so comfortable. We definitely used the Jacuzzi the next morning. The water was a little rusty colored, so we drained the tub and let it run again. It was small but so nice to have. The hot breakfast service was superb - sausage AND bacon! The woman working the breakfast area was so nice and cheerful, greeting all of the guests and getting to know them. Overall, we thoroughly enjoyed our room as well as the staff's service.

Uncomfortable night sleep(Bed and pillows too hard). Internet kept turning off. Room deco was nice. Staff have minimum at check in. Breakfast had good coffee but the rest of the food looked over or under cooked. Went elsewhere to eat.

We stayed for 4 days, 3 nights. For a motel just off the thru-way, everything was fine. The room was clean, the bed was comfortable, and the staff were friendly, responsive and accommodating. If my travels bring me back to the area, I would stay there again.

I have stayed in this hotel a number of times over the past five years. It's in a great location for the Catskills and offers clean and comfortable rooms. They have a pool and spa, which I have never used but looks good. They also offer free breakfast, which is basic but really good. Only had one issue with the air con which was not keeping the room cool which meant I couldn't sleep. I should have complained that night but waited till the morning. To their credit they sorted the problem very quickly. I go the region most years but am finding the $145 a night tariff very steep. I do stay other places to keep the cost of my trip down which is a shame as I like the hotel and it's helpful and friendly staff.

I had a Outstanding stay at the Best Western at New Baltimore Inn, West Coxsackie, NY The staff was Friendly and very helpful. The room was very spacious and with the Jacuzzi was great and the value was worth it.

I thought this hotel was overpriced for the quality and size of room. We only stayed because there was a block of rooms reserved for a wedding we attended. I wish I had taken the time to look at the area for something less expensive. The room definitely needs some renovation as the bathroom floor tile was grubby and lots of nicks and dings in the furniture and woodwork. The bed was pretty uncomfortable, very hard. The desk clerk was friendly and had a pleasant attitude and the buffet breakfast made the room a little more affordable. The front door of the hotel was difficult to find - I actually thought it was a back door. There is no bar or restaurant there.

My room was a double queen. It was good sized and had ample chairs for me and the person with me. The bathroom was modern and clean and the TV worked just fine. In addition, the staff could not have been friendlier. They greeted me and offered many suggestions for places to go for dinner. The next day, they asked where we ended up going. Also, when I had troubleusing one of the key passes on an exterior door, they were on it immediately. Literally, I was not back in my room a minute before someone was checking it. Finally, though the NYS thruway runs quite close to the property, there was surprisingly very little noise. You really get the impression you are out in the country, of course, you actually are. There are some nice, reasonable restaurants nearby.

No issues with the room or beds, etc. But I came expected to have a working TV to keep my kids busy for a little bit, while I could then get some work done online. Because TV and internet were not working during the evening, I was not able to do any of that. I reported the issue, was told that the front desk was on hold with the cable company, but there was no follow-up regarding the issue, including at check-out, and no expression of understanding at the inconvenience this caused me. I would have rather stayed in a cheaper/smaller room at another hotel if I knew it would have working TV/internet.

Very pleased with the size of our room, cleanliness and maintenance. Room had a kitchenette, microwave and mini refrigerator- more than we needed for our stay. Desk staff was friendly, efficient. Most motels provide a one-use sized bar of soap; at this BW the bath soap was larger and actually lasted more than one shower. One complaint that I have - and which I have of most chain motels - is the quality of light in the vanity/bathroom areas. Shaving, makeup application requires brighter light.

You would think that spending hundreds of dollars to sleep for two nights somewhere would get you a nice bang for the buck. Not so here. Room was pleasant but small. OK. Not the end of the world. But friendliness of check-in staff? Nonexistent. Borderline rude. Obviously not liking her job! Heavy dust in some areas of room. Room had adjoining door to next room. Of course we could hear casual conversation with that setup. Sinks not located in bathroom - in hallway area instead. Inconvenient for sure. In addition, adjoining room sink butts up to ours, so every time someone used the sink the pipes emitted a LOUD sound. I took advantage of the very small Jacuzzi tub, but the water was literally BROWN. So gross. Would not recommend this hotel.

Overall very satisfied. Hotel convenient to main roads. Beds were very comfortable. They do not have an elevator. Breakfast is good and nicely setup. Only one computer worked in the lobby. Suggest they have up to date information on local restaurants and menus.

We arrived late Friday night and left Wednesday. Everyone is very friendly and helpful. Breakfast was very good, plenty to choose from. What a nice warm feeling you get when you enter the hotel. It is so easy to get to. We will be going back next year.

I have been staying at this hotel at least 1 time a week for the last several months and will continue to do so as long as I am in this area. I like the benefits of a diamond member and will continue to try to find a Best Western whenever I have to stay away from home. Business or for Pleasure.

Stay here about 6 times a year for the past five years or more and it's always a pleasurable stay with helpful and friendly staff. Pool and hot tub are always cLean and well cared for . The breakfast is pretty good as well .

This is a great place to stay. The motel has easy access and the staff make you feel welcomed and are very helpful in every way. We plan to stay here again in the future and would highly recommend this motel.

Unfortunately, if you are visiting the Athens area, there are only 2 hotels to choose from. The other hotel is the better choice but was booked so we stayed here out of convenience. We should have just driven to Albany. The hotel was filled with loud, partying smokers that spilled out into the hallways and front entrance. People were roaming the halls most of the night, some even had huge dogs with them. We were given a semi-handicap accessible room for some unknown reason. I say semi because it had a regular bed and counters, but a low, odd closet and filthy wheelchair accessible shower with a bent up shower chair (and live bugs). The bathroom floor was as sticky as a movie theater's after a full day of shows. We used earplugs to get a little sleep and escaped as fast as possible. I know there are not many options in the area but I'd sleep in my car before staying here again.

Fast check in. Nice rooms. Very clean. Comfortable beds. Wi-Fi works well. Has a pool, but I didn't try it. Breakfast is above average, with a nice mix of items. Price is average. It is convenient to the New York Thruway. One odd thing. Sink faucet had hot and cold water backwards. I would stay again

A wonderful place to stay while in the Catskill Mt area of NY--close to getting on and off the NY freeway---traveling to NY City and the Albany area and points north---was disappointed there weren't any attractions close by

It's your average Best Western. Rooms were clean, bed was comfy, pillows were comfy, water pressure was good in the shower, breakfast was the normal waffle, cereal, eggs, sausage,bagels, yogurt, fruit...I will say the lady tending the breakfast area kept it very clean and stocked. Staff was very pleasant. This BW seemed to be visually nicer on the outside and for the area that it is in.

This hotel is not far from the quaint town of Hudson ny with all of the quaint antique shops and restaurants The service is friendly,the room is clean and the bed was comfortable. I didn't stay for breakfast but I did see people eating in the morning. It is convenient to the ny thruway. A good alternative to paying top dollar for the small Boutique hotels in the town of Hudson

The staff, in particular Ryan and Michelle were so great in meeting all my needs. They are excellent reps of hotel customer service! Michelle went out of her way to accomodate me when I needed a room. I booked at a nearby hotel that it's conditions were horrible. Ryan went out of his way to help me with internet and little incindentals Thank you both!

Haven't been disappointed with my stay at this property in all the times I've been a guest here over the last 10 years or so. The free breakfast was not a gourmet meal but it was hot and tasty. There is a good variety of items including cold & hot cereal, scrambled eggs, sausage, bacon, waffles, bagels, muffins, juices, coffee & tea.

Loved how the hotel is up in the cut it's very peaceful there a lil dark in the truck parking area I think the should place a few lights out there it would be more safe with myself being a woman lighting would make me feel a lil safer

Does NOT have an elevator so beware if you have a ton of stuff. Breakfast was decent. Staff generally nice. I did not receive my gift upon arrival. No newspaper available. Room was decent and what to be expected for the price.

While my uncle was in hospital in Hudson, NY we needed a place that was close by and we found this Best Western to be very clean and staff was accommodating. Hotel actually is also close to Albany Airport if you need to fly in going to area and going south.

First time stay at your hotel and will definitely stay with you again when we return to the area. Clean and very well kept facility. Great staff! Good breakfast too. Hotel has been recently renovated with good amenities.

clean, modern, pleasant staff, easy access to thruway. Could use a few more decent restaurants within the area but overall a great stay. Don't trust Google Maps for directions, it is right off of Route 9W

This hotel charged me $150 extra without informing me. I found it out only when I looked at my credit card monthly statement. I thought it was a duplicated room charge. I called the hotel, the front desk told me it was not room charge. It was for something broken in the room. I asked for explanation and I was told only the manager knows and the manager was not available. So I was asked to leave my phone number so the manager would call me back. I waited for a month and didn't hear anything. So I called again. The same gentleman at the front desk answered my phone. He said the manager was busy and couldn't talk to me. He promised this time the manager would call me back. The manager didn't call me back either. But a couple days later I received an email with a photo of broken closet door. There was no single word. I am a seasoned traveler. I always inspect my room at check in and check out for anything broken, anything dirty, and to make sure not to leave anything behind. I know I didn't break the closet door. So I called Bestwestern customer service to contest the charge. A corporate customer rep called back the second day saying that a hotel employee cleaning the room found that the closet door was broken so it must be me who damaged the door. The question is, why didn't hotel contact me on the same day about the damage? Why did the hotel impose the charge days later without the basic courtesy of informing me? I have been traveling for over 30 years and stayed in countless hotels. Such a bizarre incident never happened to me before. I will never stay at this hotel again.

We checked in rather late. The young man who took care of us was pleasant and friendly. Our bed was very comfortable and the room was nice. Coffee was decent coffee for standard breakfast fair. We did not eat as neither one of us eat wheat products and we were moving out early to get on the road. The hotel is a good one to rest a traveler's weary head.

Unlike the previous night's Best Western accommodation in Cortland, this motel is older, more tired and uninspiring. Whilst the staff were nice enough, the lack of an elevator and the mediocre breakfast choices left me nonplussed. OK for one night, but nothing to write home about.

My husband and I booked this hotel for an overnight stay for business. I should have done more research. First, even after using my best western rewards and an AARP discount, our room tendered to $135.98 Quite pricey for what we had. While i didn't request a handicapped accessible room, I do have a lower back and leg condition that prevents me from climbing too many stairs or walking long distances. The hotel had no elevators and our room was on the 2nd floor so the first issue was me having to climb stairs to my room. Once inside, we found a standard 2 queen bed room, however the sink area was across from the bathroom. This makes it awkward when wanting to wash hands after using the bathroom or even wanting to access the sink after bathing/showering. The other issue was when you turned the sink water on, it had an extremely strong odor. It smelled like Iron to me or some sort of other mineral. Our bathroom was small and the inside of our shower curtain was dirty. It should have been replaced. We also noticed dirt on the bathroom walls and out in the room near the mirror. Lighting was extremely dim/poor even with what appeared to be LED light bulbs and we had to remove a lampshade just to brighten the room to see. The remote for the TV ( which was poor quality, not HD) had a channel down button and something on the channel up button but when you pushed it nothing happened, so all you could do was channel "down" through the stations to change a channel. The only Ice machine in the hotel was on the first floor and involved walking up and down the stairs and half way down the first floor hall to access it. Again, not set up for anyone with a disability. The Pool was on the first floor and at the very end of the first floor hall, so again, if you have problems walking you have a long walk as there are no elevators. The hotel offered a free continental breakfast which we did not attend due to just wanting to check out. This was our first time staying at a Best Western hotel and I have to say I won't be returning. I usually don't leave such a negative review, but there really wasn't anything I could find to be positive about our stay.. They even highlight "safety" in their hotel book in the room but only offer a "safe" for valuables on the first floor. smh. I wouldn't waste your money.

Comfortable room, quiet even though it was close to the interstate. Breakfast was really good (surprisingly!) Front desk staff was helpful with directions and recommendations on places to eat and visit. Glad we chose Best Western

Excellent hotel and staff very attentive of issues. Clean quiet rooms, good breakfast. Internet OK until too many guests arrive. Dish network doesn't offer much in programming. Stayed here in Feb-Mar 17.

We had no reservation but as we got off the highway the hotel was right there. When we got to the hotel it was early so wanted a room with a couch so they gave us a suite for almost the same price as a regular room. The employees were very friendly n helpful. The room was Hugh. In the room there was a king size bed. The bathroom was where the sink was on the outside n tub n toilet in a separate room. There was two nice chairs in front of the tv and to the right a couch. Then behind the chairs was a desk n office chair. Two things I would change is have a light near the two chairs n move the bed where the couch was so light from the door won't bother you.

I could not travel home after work because of white out conditions. Was checked in with minimal hold up. Even when I checked in late in the evening during the storm the person helping me got me into my room as soon as possible. check out was also an easy task.

Hotel is ok, but hot tub was not working, and none was care to get it fixed. Breakfast is included and it's not bad. Internet is slow. Location is not far from the mountains, so we choose to stay there.

I've stayed at this property many times over the past decade and I always try to book early enough to guarantee a room. The location is perfect for anyone looking to visit museums or homesteads, and hiking, kayaking on the Hudson is minutes away. Friendly staff, very comfortable beds and a free breakfast that is comparable to Mickey D or Burger King with muffins, cereal (hot or cold) ,waffles and fruit.

My wife and I stayed here for a weekend wedding in Hudson. It was a 20 minute drive to Hudson and the prices were much lower than in Hudson. While the location and outside appearance of the hotel were spartan, the room was clean and comfortable. The rooms have been recently refurbished, so everything was new. The staff was friendly and accommodating.

A one night stop on our trip marked this as a good stopping point. Just off the highway but rural feeling. Two fast food options a mile away. Room was a good size and clean. Only note is walls are thin and sound carries. Thankfully our "neighbors" turned off their TV early so a quiet night. Bathroom a bit dated but plenty of hot water and a nice shower. Free breakfast - standard fare. Good stop.

We were displaced out of our home for 3 days. We reserved the room overnight. The staff was accommodating and helpful. I called the front desk and Harold who works there for ever went out of his way to get us 2 additional nights in the same room. I think that's why this hotel is great they have a great team.The hotel is clean and offers a great continental breakfast. This hotel will always have my business and I will recommend this place to all my family and friends.

The positives--the hotel was clean and the breakfast was good. The big negative is that on Sunday am about 9 am NO hot water for showers. Plus the water coming out of the faucet had a yellowish cast, so we did not drink it. We called the front desk and they sent up a maintenance guy to look at the hot water--he said the hotel always runs out of hot water am Sunday am. So I guess the moral of the story is to take your shower on Saturday night or very early Monday am. Disappointing as one of the things you expect from a motel is a hot shower.

Wonderful updated comfortable room. Bed was decked out with lots of pillows and very comfortable mattress. Very clean, friendly front desk staff. Very inviting pool and exercise room and breakfast. Wonderful 2 night stay??

We stayed here for one night on our way to New England. The room was spacious, clean and comfy, as were the beds. We enjoyed our stay. The location is pretty rural, and finding a nearby restaurant was a challenge.

Each year I do an overnight group bus trip to PA. I stay at the Coxsackie BW as it is less than a mile from the bus company. The Coxsackie BW is ALWAYS Clean and Friendly....The Staff go above and beyond to make our stay perfect in every way. This year as my group was checking out at 4:30 a.m., the front desk clerk offered to make each of us a "to go" breakfast bag. It was soooo very thoughtful and MUCH appreciated. It's the little things that go a LONG way! Kudos BW of Coxsackie!

We stay here when we visit our daughter and it always a pleasant experience. It will only get better as the renovations take place. I appreciate that you have bananas in the breakfast room. The breakfast attendant is very friendly and available. She seems to like her job..

Lots of free parking but needs a bit more light at night. Comfortable bed . Clean room but small bathroom.Good service - nice people with smiling faces , very helpful .The best Breakfast Ive had in a long time .Great breakfast infact .

I will start off with positives, the breakfast was great. A very large variety and the lady that is in charge of the breakfast is great. The room was clean. We stayed in room 120, I would suggest avoiding this room for several reasons. The door sticks really bad, almost hurt my wrist trying to get the door open and the cleaning staff are aware of the issue. There is one outlet near the bed and the way that it is situated an apple charging cord does not fit. The only outlet near the desk is in the wall. My main issue with the room is that the cleaning crew set up a base just outside the room and start talking at 8:20 in the morning. If you get up before that then it's not an issue. Josh seems to be the foreman of the cleaning crew, and he comes around 8:30 and gives them their instructions, obviously loud enough that we heard it in the room.

Great place to stay! Affordable, clean and quality service. We stay here at least once a year when we visit the area see the fall foliage. We always have a pleasant experience, the staff is friendly and courteous and the accommodations suit our needs.

I thought this hotel to be very neat and clean. Also, it had pretty much all we needed to make the trip up for a family wedding a great experience. Loved the shuttle to and from the wedding party! THe pool looked inviting even though I didn't have much time to swim. The exercise room had some really nice dumbells, which were ergonomically designed. Not a big room, but had the necessary machines to satisfy aerobic as well as resistance training.

We booked a different hotel stood one night hated went to this one and loved it. Friendly staff clean rooms plenty of parking. Comfortable beds nice bathroom free coffee. Would definitely stay again. Located right off the highway.

Pet friendly means your room will be on the back and side of the building. Easy access to outside through a side door. Hotel has a washer and dryer for guests. It does cost money. Breakfast is typical hotel food. Since I eat tea and toast, it is fine for me.

The hotel was clean, and there was a free breakfast. I really can't complain. I came into town for a wedding, and this hotel is where I was staying. The staff was extremely helpful, and I would 100% stay again. It was relaxing.

We come up from Long Island to do work in Saugerties but with the the horse shows we needed a place for cheap to stay a couple of days! We actually booked twice under the name of Jeff Williams! Our decision to stay at your hotel again was mostly because of the kind and sweetheart of a person Barbara that you have in the dining area in the morning for breakfast!! Her hospitality and kindness and level of professionalism is truly that of an expert is hospitality! She was so kind helpful and genuine she was the sole reason we decided to visit your establishment again! She is definitely an asset to your company and is held in high regards as a true professional in costumer service in my opinion!!! Sincerely Philip Wunderlich

I have stayed here for a few nights now and the breakfast team has completely turned me off. My wife's eggs literally had a 12 inch blonde hair in them. The next day I went back to give it a second shot, and there sausage was kept warm at 69 degrees. That is below sub par. When asked Ryan told me, "We don't cook the food, US Food does." Wow Ryan, your an idiot. You are responsible for serving the food. Sorry BW, but you seriously screwed up with this team. We will be letting the health department know. This is unsafe.

Recent stay at BW New Baltimore, 3 rooms, all very clean, friendly housekeeping staff, breakfast room staffer, Barbara, was very informative, cheerful and lots of fun. Everyone did what they could to accommodate us during our stay.

Ryan at front desk is amazing. He want his way to help me he was knowledgeable about the area and was a plus to my stay. This guy deserves a raise. I witnessed him helping other people with a great attitude and it seem like it was genuine. It's hard to find great help today so Best Western you have a wonderful help her there and employee

Very clean, good location right off thruway, easy to find, great value, staff friendly and helpful. Minor caveat, no elevator so request first floor room if stairs a problem for you. Plenty of parking, breakfast is included (treat yourself to blueberry muffins and Fruit Loops!). Coffee nice and hot, plenty of hot water in the showers. Good spot for both business and pleasure stays.

Good for a stop on the way to Canada or further north. Not much to do in the area. The rooms are clean and well-supplied. Be careful at check-out. I traveled with a friend who submitted his credit card for his room, and I submitted my credit card for mine. Both rooms were charged to me, leaving me to pay for both because I felt cheap to ask my friend to cover. The clerk seemed never to be paying much attention to anything.

Reserved two rooms months ahead, requested them near each other. We were family traveling for a wedding. One room was on second floor other on first floor -as far apart as could be. Reserved rooms later on from other wedding goers got closer rooms than us. Was going to ignore this fact but one room was dusty and smelly (moldy musty). The icing on the cake was first floor room had tons of Ants. Now out suitcase & pocketbook (designer bag) has ants crawling it it/them. Stay at holiday Inn next door instead.

The staff really sets this property apart - they really make the effort to see that everything is just right to make your stay the best possible experience it can be!! The rooms are comfortable and the amenities of a refrigerator, microwave, coffeemaker and free WIFI that actually works makes this property a great travel alternative!

Stayed here overnight before visiting our kids at summer camp. Nice, clean, comfortable room - friendly staff - good breakfast. Just a good, solid experience. I enjoyed the indoor pool in the morning, too.

Had a meeting in Saugerties, NY. This was the best rated and least expensive in the area. Room was comfortable and large. Staff was friendly and responsive. Would recommend this hotel if you need to be in the area

Great service from all staff as well as a nice hotel and great value for our (5 Couples) mini reunion. Second time we have stayed at this Hotel and enjoyed it each time. Looking forward to doing it again next year.

The BestWestern @ New Baltimore is convenient & clean that is easily accessed from Thruway. Staff is polite and very helpful. Breakfast is simple, but just what you need for a quick getaway in the morning.

As always, Best Western provided me good service and a clean and comfortable room. The hotel staff were friendly and helpful. The hotel was conveniently located just off the freeway along my road trip. The WiFi worked well and the bed was comfortable. Over all, I was quite satisfied with the experience. It was everything I've come to expect from a Best Western.

The bed was small and an uncomfortable mattress. Also we were put directly across from the noisy vending area and other rooms were available. More thought could be put into room assignment . Early arrival should expect a better placement in my way of thinking. The gentlemen in the breakfast area needs more training.

After speaking with the manager, Norma, she refunded 1/2 my stay per my request. The hot water heater had stopped working and we were not able to take hot showers. I was upset because the management team was not available over the weekend. However I did receive a call back two days later. I am now satisfied. The hotel was an average upstate New York motel, but clean with a good breakfast. I boosted the rating because they were easy to deal with once they called me back.

This stay reminded me of why I normally do not stay at a Best Western. Toxic smell upon entering lobby; not very clean; rude staff. Never again. Do yourself a favor and stay elsewhere if you have to stay along the NYS Throughway.

Not knowing exact location but looking for hotel/motel close to thruway we booked by trip advisors recommendation. Hotel very clean,but no elevator and even though it is only a two story building inconvenient, if you need to lug a suitcase up two flights of stairs. Rooms noisy as you can hear the thruway. Breakfast as good as any of the chains. But it is very close to the thruway…No problem with any service and again one of the cleanest hotel/motel we have stayed at this trip.

Newly refurbished. Exceptionally quiet although right next to Thruway The staff is friendly, efficient and helpful. Rooms are huge and clean. Lots of dog walking space. Convenient to Thruway, a superb restaurant (Red's) and gas stations. A very comfortable place to stay.

Actually I hated to leave.This hotel always goes beyond my expectations of excellence. It is so well run. Everything is immaculate. Staff is pleasant and professional. Very attentive to your needs. Pool was so refreshing and sparkling, just the right temperature . Coffee was hot and always available in the lobby. A free varied breakfast was offered and many folks chose the waffles. I preferred the scrambled eggs and sausage. I will be back again latter this month. Beautiful area. I love the Catskills!

Located right off the New York Thruway this motel is aged but clean. There is a free breakfast in the morning (at least on weekends) and small indoor pool. The place is comfy and cozy with paper thin walls but for the price ($100 including tax) we would stay there again if we are in the area.

This was 1 of 2 hotels in area I needed for great gran daughter's wedding. Several other family members were also staying here, so it was convenient. Hotel is dated & needs some modern upgrades. bathroom sink is in the room foyer with not enough sink space for all toiletries. Also when other people come into room, they see all your stuff. Beds were very comfy, parkway sounds can be distracting for some on back rooms. All in all, the stay was enjoyable.

Nice folks. Speedy check-in. Clean room. Free parking, wi-fi, breakfast and pool. Simple hotel-style decor is very functional Good water pressure. Bedside reading lamps. Mini fridge and microwave. Coin laundry. Ice. Hair dryer in room -- why doesn't every hotel have one? Nothing missing here, plus the folks are helpful and friendly.

Had great stay at this hotel was very clean and great breakfast for a best western staff was very helpful. Was right off the highway. Very quite and spacious rooms Will surely stop by again when in the area. Price was really reasonable much better than what I pay when I stay in Albany NY.

We chose this Best Western because it is a pet friendly hotel. Our room was very spacious, the bed was extremely comfortable and the breakfast provided many different options. We recommend this location and would definitely stay here again.

We always enjoy our stay here. Everyone is very helpful, friendly and willing to assist or help in any way. Rooms are large, the heated pool and hot tub area is divine. It's the most relaxing hotel stay we ever have and it's consistent.

The breakfast was not good this last stay. No employee to care for the area and the tables were messy. The food was not good. I feel that it was poor quality. I would stay there I again but I wouldn't eat the free breakfast.

I was impressed from start to finish with my stay here on this trip.... Big room, at a good price, and great staff made this stay an all around 10!! Even the gym was nice... more wights and items than most hotels Ive stayed at..... I,ll definitely stay here again when in the area... Thanks much....

Do you ever walk into a place and wish you were staying somewhere else? My introduction to this property was being almost run over by a desk clerk barreling through the front door chasing a guest! Later as I brought my bags though the lobby that same clerk was arguing loudly with a guest on the telephone. The property is older, but it has been kept up and is clean. The room was small, but had a table for work as well as a microwave and refrigerator. Breakfast was adequate. It is right off the thruway and easy to find. There is a 24 hour gas station nearby and a great pizza place a couple of miles south on route 9.

Spent the night before heading out to a weekend shopping trip with 165 friends....yes, 165.....it was Gina's 15th Annual PA Shopping Trip....it was close to the bus garage, exceptionally clean and was a great choice for our overnight stay. We plan to do the same next year! :)

We're able to check in a little early on a Saturday afternoon. Easy access from RT 87, Lobby was nice and clean. Room was standard hotel amenities with desk and 1 reclining rocker chair bed was a queen, but room was large enough to have accommodated a king which would have made the stay nicer. Room and bath were clean. Was fine for a one night stay for going to a wedding.

We visited the area for the Hudson Valley Garlic Festival this weekend and spent the night at this hotel. The room was clean and comfortable and the staff went above and beyond to make sure we had everything we needed. Cannot say enough about their attentiveness, they anticipated we would need extra towels for our family before we had to ask and brought a cot to our room before we arrived at the door. The pool was warm and clear and the hot tub was great at the end of a day spent walking the fair. The showers have fantastic water pressure! Thank you for a comfortable, pleasant stay!

On a recent business trip we extended our stay after business to take in some area attractions. Best Western offered a deal to extend our vacation making it an easy choice! It was well located to several interesting area activities.

The staff was very friendly and helpful. The room was well kept and clean as a whistle. The bed was very comfotable. The location is perfect being just off the NYS Thruway. If I'm in the area I would definitely book at this Best Western again.

I stayed here for two nights for a wedding. Having read the other reviews, we inspected our hotel room upon arrival. Although it was a non-smoking room, we could smell smoke as soon as we walked in. Also, the mini-fridge still had food in it from the previous guest. The hot water continuously went in and out. The only positive was the staff. They were really helpful and were quick to get you anything you need. As soon as we told the gentlemen at the front desk that the room smelled of smoke, he came up with a spray to cleanse the room and also a machine. The gentleman working the kitchen was really nice and attentive. Breakfast was decent - I stuck with the waffle maker and yogurt based on the previous reviews. I also think that I may have been allergic to the products used on the bed sheets and/or towels because, by the end of my stay, I ended up breaking out and I am not someone who is prone to break outs. Unfortunately, I wouldn't stay here again and can't recommend it.