Best Western Hotel Global Express, Vera Cruz

I'm disappointed, this property gets worse each time I'm forced to stay there. There was no hot water, the in room coffee machine did not work, the toilet seat doesn't even stay up! The bathroom was not clean (Slippery shower floor, gross). Internet was abyssmal. The only thing this place has going for it is the shuttle to the airport if you have an early morning flight.

It is super Nice for the price. Five minutes away from airport. Only thing was the toilet wasn't working properly and outside in the pool area people were smoking and drinking and I had family and kids with me

Elizabeth Arenas, Sales at Best Western Global Express, responded to this review
Gracias por completar la encuesta sobre su reciente estadía en nuestra propiedad. Su negocio es muy importante para nosotros y valoramos sus comentarios. Al decirnos qué le gustó de su estadía y cómo podemos mejorar, nos ayuda a brindar una experiencia superior para usted y otros huéspedes en el futuro. Esperamos que vuelva y nos vuelva a ver pronto. Si puedo ser de ayuda en el futuro, no dude en comunicarse conmigo. Gracias nuevamente por tomarse el tiempo para completar la encuesta. Agradecemos su lealtad a nuestra marca.

I was completely disappointed with this property. I reserved a suite so I could have colleagues over for a meeting in the living room area, two futons do not make a living room. The first morning there was no water pressure and the second morning no hot water and at check out I was told hot water takes 20 minutes!!! False. The bathroom in general is terrible, the "Suite" left a lot to be desired. Only plus is the location 8 minutes from the airport.

Viajo mucho y siempre estoy satisfecha con Best Western. El precio es lo mejor que e visto en diferente lugares. I travel a lot and I'm always satisfied with Best Western. The prices are the best I've seen around and the services towards the guests are excellent.

Just a basic place with basic amenities reflective of price. See previous input for details about issues please. Must be 200 characters to complete? Please! Don't ask you can't accept as is. Thus I rate this review POOR.

I stayed here for one night as I needed to be close to Veracruz airport for a very early flight the next day. Check in was simple, I had a double room for 700 pesos which was very modern, very clean and well equipped with a brand new remote controlled air con unit, flat screen television, enormous and comfortable bed and bottles of drinking water supplied. The bathroom was excellent with a large walk in shower, extremely powerful water pressure (which is rather unusual in Mexico from my experience) and a trendy sink. Had an okay meal in the hotel restaurant, there is a petrol station next door for any other supplies. I wasn't sure about my proximity to the centre of Veracruz but the hotel is on a main road just round the corner from the small airport, although there was no traffic noise as the soundproofed windows dealt. All in all a good one night stay only marred by the paper thin walls! At about 10pm my neighbour turned on the television and it might as well have been in my room it was so loud and clear. I was so tried from travel that I fell asleep but woke at 4am to find I could still hear it, although it had been turned down a bit. I didn't bother to complain as I got up 30 mins later. Use this hotel if you need to get to Veracruz airport.