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Best Western Plus NorWester Hotel & Conference Centre, Thunder Bay

4.5/5  - basé sur 1022 notations.
2080 Highway #61, P7J 1B8, Thunder Bay, Canada - visualizzare mappa
Best Western Plus NorWester Hotel & Conference Centre - Facciata dell'albergo Il Best Western Plus NorWester Hotel & Conference Centre è situato nel centro di Thunder Bay. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Scopri la tranquillità che Thunder Bay ha da offrire a solo breve distanza in auto dal centro città. Il BEST WESTERN PLUS NorWester Hotel & Conference Centre, circondato dalle suggestive Nor'Wester Mountains, dispone di camere confortevoli con viste mozzafiato. Che tu sia in viaggio per affari o per piacere, questo hotel pluripremiato ha tutto ciò di cui hai bisogno! Offriamo ai nostri ospiti un eccezionale servizio clienti, ottime strutture a servizio completo e una posizione ineguagliabile nelle vicinanze delle Nor'Wester Mountains. I nostri clienti potranno usufruire di camere spaziose e dotate di televisione con canali premium e accesso wireless a Internet ad alta velocità gratuito. Sono disponibili suite in grado di ospitare tutta la famiglia. Il Cliffhanger Restaurant & Bar dispone di una delle più grandi aree a patio in grado di abbracciare la vista panoramica sulle montagne. Per la tua maggiore comodità, l'hotel offre inoltre piscina al coperto, idromassaggio, bagno turco in stanze private, sale sauna e palestra. Soprattutto chi viaggia per affari apprezzerà l'accesso a Internet ad alta velocità in fibra ottica e le aree per conferenze e meeting in grado di ospitare fino a un massimo di 360 persone. L'atmosfera suggestiva e tranquilla di questa destinazione per conferenze favorisce la partecipazione e la concentrazione, l'ideale per qualsiasi meeting. Goditi un tranquillo picnic pomeridiano con la tua famiglia al Fort William Historical Park, gioca una partita a golf al Fort William Country Club oppure divertiti a sciare presso la stazione sciistica di Loch Lomond. Assisti a un evento sportivo avvincente al vicino centro Thunder Bay Tournament. Gli appassionati di sci saranno entusiasti della vicinanza al centro disci nordico Zamview. Il BEST WESTERN PLUS NorWester Hotel & Conference Centre ospita di frequente chi si reca in città per partecipare a conferenze, per assistere ai tornei di hockey e alle mostre di auto d'epoca. Il personale cordiale e sollecito del BEST WESTERN PLUS NorWester Hotel & Conference Centre è a tua disposizione per assicurarti un soggiorno piacevole e indimenticabile a Thunder Bay, Ontario. Risparmia prenotando oggi stesso!Dal 1° dicembre 2018 al 31 dicembre 2018, la nostra piscina coperta, l'idromassaggio, la sauna e il centro fitness e benessere rimarranno chiusi per lavori di ristrutturazione, al fine di migliorare la qualità del servizio offerto.

Best Western Plus

NorWester Hotel & Conference Centre

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata nelle aree comuni
    Aria condizionata nelle aree comuni
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basato sul parere di 1022 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
638
Molto buono
274
Nella media
69
Scarso
24
Pessimo
17
CONSULTARE I PARERI SU
Affari Affari
273
Business Business
175
Da solo Da solo
62
Di coppia Di coppia
98
In coppia In coppia
257
In famiglia In famiglia
320
Viaggio con amici Viaggio con amici
72
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"EXCELLENT ACCOMODATIONS AND EXPERIENCE"

5
09/10/2018

We were treated royally by all the staff at this stay. Room was extremely comfortable and clean along with all the other facilities. It was also nice to have the shuttle service from the airport which arrived promptly.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing to stay at our property. Delivering on superior customer care is what our staff strive to do each and every guest every time, I am delighted that we met and exceeded your expectations. Thank you for complimenting our housekeeping staff on your clean and comfortable room. We are here to pick you up every time! Look forward to serving you for future visits. Sincerely, Roberta Sawchyn, CHA General Manager

"Great place to stay"

5
26/09/2018

Was in Thunderbay for a conference, and we could not have picked a better place to have one. The rooms were clean and comfortable,the hospitality was great and the pool and sauna area was relaxing.The scenery is beautiful and the hotel is very quiet.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted that we met and exceeded your expectations for your recent conference. Your business is important to our success and we appreciate this 5 star tripadvisor review. Our beautiful mountain location lends itself to attending a conference that feels relaxing and healthy. Thank you for choosing our location and we look forward to serving you again for your business and personal needs. Sincerely Roberta Sawchyn, CHA General Manager.

"Unpleasant, unhelpful and unprofessional staff kills the vibe of a weekend getaway"

2
19/09/2018

The staff was unpleasant and unhelpful which made for an overall top worst travel experience for us. We didn't feel like valued guests. Exception: the housekeeping staff, who were kind, professional. Guests need to be buzzed into the pool area by someone at the front desk. On 1 occasion, we waited at the front desk in our bathing suits while the associate talked with a server in front of us about the rush in the restaurant. She was complaining about patrons, then counting her tips which was all very awkward. When they finished and the front desk rep acknowledged us, she said, "Can I help you?" It was pretty evident we were just waiting to go swimming but my husband obliged and stated the obvious, asking to get to the pool. Even then, she said, "Do you want me to buzz you in?" It was the craziest amount of time to do the simplest task. This type of exchange happened 2 out of 3 of our pool visits.Also, the front desk rep told me that no outside food or beverage are allowed in the pool because i was holding a disposable coffee cup from the room's coffee maker. When i asked another staff person, clarifying the beverage isn't from outside, he said it's perfectly fine. Then in the pool, another table had pizza ordered in and pitchers of drinks. The inconsistency was odd.One of the reasons we chose this hotel was because it included breakfast. Had we known that we would have to go to the restaurant, be seated and order, we would have gone a different way. We waited 10 minutes for a table, another while for the food to arrive and my husband had to find a staff person to pay because no one came back to check us out after the meal. At that time, the person who ran the transaction was flustered and curt with him, despite a generous tip (we felt bad for the staff because they were visibly overwhelmed). Not only was this all unpleasant and felt like a waste of time, we were only given 2 vouchers for breakfast. My husband, 2 kids & I travel often and when a hotel says breakfast is included, it always means for the guests in the room. This was the first time we had to pay for 2 people. It wasn't worth the time waiting, unpleasant service, and price. Lastly, we are friendly and our greetings to front desk staff were ignored:(We don't recommend the hotel, despite the beautiful view. Disclaimer: We understand people have bad days.This was one of our worst overall experiences. Just hoping to help w/ improvements or to help other travelers w/ similar values.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Rebecca Firstly, I would like to apologize to you and your family for your less than adequate stay at our property. We failed you on your experience with us. This is extremely disappointing to me as, as you can tell from our ratings we strive very hard to deliver on Superior Customer Care. Please know that I have spoken with all departments involved with your experiences with us to let them know that this service is less than acceptable. I have also spoken with the Guest Services Manager and have advised him to issue Best Western Rewards points to your account. This is no way makes up for a negative experience but I felt I needed to make this up to you and your family. Your business and loyalty to Best Western is important to Best Western's success as a brand. By us failing you we failed the brand as well and I take full responsibility for this. I hope that you remain loyal to the brand and perhaps for future stays in Thunder Bay give us the opportunity to make this up to you. Respectfully, Roberta Sawchyn, CHA General Manager

"Review"

5
19/09/2018

The Rooms were adequate and the hotel staff were extremely helpful in finding us a place to have a boat trailer fixed. The restaurant attached to the lobby served very good food too. I plan on staying there again next year.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing to stay with us. I am delighted to hear that our staff went above and beyond to assist you with this very unfortunate repair for your boat trailer. I will be sure to communicate with the chef how much you enjoyed your meals in the Cliffhanger Restaurant. We look forward to your return next year. Happy boating! Roberta Sawchyn, CHA General Manager

"Outstanding Again"

5
15/09/2018

Stopped here once again on our way north. No regrets. It is on the south side of town, which we like. The staff is wonderful and accommodating. The rooms are very clean and comfortable. The hotel restaurant has a great breakfast. We will be here next year.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Wispr First a huge Thank You for your loyalty to our hotel. Your business is important to our success. Thank you too for complimenting our staff on their commitment to Superior Customer Care. Your comfort and satisfaction is our first commitment to you. Hope your Northern travels were great and we look forward to serving you on your next visit to Thunder Bay. Enjoy the beautiful fall months. Roberta Sawchyn, CHA General Manager

"One of the BEST Best Western Hotels..."

5
15/09/2018

We showed up here without reservations while visiting Thunder Bay and luckily there was a room available. This turned out to be one of the best two night stays my wife and I have experienced with this hotel chain. All amenities very close to the hotel if you choose to explore the area. Great pool and hot tub here as well although I hear that it may be closing in a few months for renovations. We visited in September so I'm guessing things weren't too busy. The BW chains seem to have the most comfortable beds in our opinion and my wife and I are very light sleepers. Very little to no disturbances in the hotel when we visited but with more people I bet there will be more noise. The Cliff Hanger restaurant in the hotel was very good too! However some of the over worked wait staff seemed a little under pressure even when things had slowed down. We enjoyed both breakfast and dinners here over the course of our brief stay. All in all a great stay for the money and it was terrific getting coupons for some of the local attractions! Very much appreciated and thanks to all the staff making our stay the BEST!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted that we were able to accommodate your stop in Thunder Bay and that we met and exceeded your expectations with Best Western. Our beds are Simmons Beautyrest Pillow top and I am so glad your sleep experience was great. I will be sure to let the chef know that you enjoyed your meals in the Cliffhanger Restaurant. Glad you had time to take in a few local attractions and that we could provide you with coupons to attend them. Your opinion, is important to our success, thank you for your business and great tripadvisor review of our property. We hope to serve you for future visits to Thunder Bay. Sincerely, Roberta Sawchyn, CHA General Manager

"Good hotel"

3
08/09/2018

Overall it is a good hotel. A little out of town though. You may have inconvenient access to your room from the lobby because the hotel is a little spread out. Has nice full service restaurant. We only had breakfast there but it was very good and the staff was great although they were very busy.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Gordon Thank you for choosing to stay with us. I hope that you enjoyed our beautiful mountain location during your stay. Thank you for complimenting our Cliffhanger Restaurant and more importantly our staff on their commitment to great service. We appreciate your business and hope that we can serve you for future stays in Thunder Bay. Sincerely Roberta Sawchyn, CHA General Manager

"Wonderful"

5
06/09/2018

We were greeted by friendly and helpful people every day of the 5 days we spent here. The pool and spa facilities are top notch. The rooms are airy and clean and the cleaning staff brought the room back up to snuff every day. There is a balcony running along the second floor and great views of the mountains as well as a pond with a fountain. Lots of parking and there is a restaurant on site as well/ We would certainly return. The only drawback would be that it is a few km outside of town to the south and a distance from the east west transcanada.

"Wedding Guest"

4
30/08/2018

A beautiful view of the mountains. Staff were pleasant and helpful regardless of which departments they worked in. Wifi was a bit slower than what I am use to but I was still able to accomplish what I needed. Chlorine in the pool seemed to be a bit overly strong as it was very noticeable even in the lobby. After swimming in the pool my skin smelled of chlorine for two days despite having showered two days in a row. Appreciated the free breakfast coupons which made ordering breakfast less stressful. A bit far from town but being closer to the mountains and nature was probably the reason the bride and groom picked this venue. The fitness center was well equipped with assorted machines, weight lifting equipment, a pool and sauna rooms. The change room was spacious and had lockers for storing one's belongings.

"Awesome Staff and Place to Lay your head!!!!"

5
30/08/2018

Great place to stay. Comfortable, clean and quiet. Staff services are amazing in every area of the Hotel!! Friendly and willing to go beyond what is expected!!! Location is minutes away from city and air port and has stunning views of the beautiful landscape of Northern Ontario. Great Breakfast included with stay....youlll be amazed at the amount of food and quality of it. Not your average cereal and toast usually given free....Hot eggs and yummy omeletes are a few great menu items.You will love your stay here!!!!

"Excellent accommodations while attending a wedding at the hotel."

5
28/08/2018

We attended a family wedding at the Hotel and the room was excellent and accommodated our pet. The catering department also did an excellent job with the wedding preparations and evening meal. I HIGHLY RECOMMEND this hotel as a venue for a wedding.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Weddings are such important day in families lives. We were privileged to host your family members wedding. Our scenic mountain location and vast grounds offers such a beautiful backdrop for weddings. I am delighted to hear that we met and exceeded your expectations for this important day. We also appreciate your "HIGH RECOMMENDATION" of our hotel on tripadvisor. We thank you for choosing to stay with us and we hope you will have another occasion to experience our hotel. Sincerely, Roberta Sawchyn, CHA General Manager

"Beautiful location"

5
25/08/2018

I would love to go back - and next time I do, I'll be taking an extra day. The hotel is a little off the highway (if you're doing the TransCanada thing). We usually try to make it to Dryden on our first day on the road, but most of the hotels were sold out there - and they wanted $229/night for a Comfort Inn - not happening... So, we went with this hotel instead. Since we knew we wouldn't be on the road as much, I was looking for a nice setting - and this place delivers! Absolutely stunning views, nice big law where people were walking their dogs, pond with a fountain, etc. Check-in was fine. Got into our room quickly and the room was really nice. The beds seemed new and the linens were clean. Nice new bathroom. Big TV. We were in a ground-level room and were able to pull our vehicle right up to the room - made loading & unloading really easy - and with the express check-out option we were able to get back onto the road. The restaurant was our favourite part! Lana - who was there at night and then again in the morning - is amazing. We had a wonderful dinner out on the patio with a beautiful view. My husband, a chicken wing fanatic, said the wings were in his Top 3 of all-time. We got a complimentary breakfast in the morning and it was great. I don't know if I'd stay here again when I'm doing the cross country trip, but I'd definitely considering spending 2 days at this beautiful hotel. We really loved it.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Wow what a wonderful review of our scenic mountain location. I am so happy that we met and exceeded your expectations. Your opinion of us is so important to our success. Thank you for complimenting Lana on her service. I will be sure to let her know how much you appreciated her commitment to superior customer care. It sounds like you are a very seasoned traveller and I am glad you were so comfortable at our hotel. We look forward to having you return for a relaxing few days. Enjoy your travels Roberta Sawchyn, CHA General Manager

"Leisure trijp"

5
23/08/2018

Excellent facility, staff was friendly, obviously well trained. Room was comfortable as well as the bed. Although the facility is about 8 miles from downtown Thunder Bay, the facility is worth the miles. Nice sports bar and restaurant combination across the highway.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Ronald Thank you for your "EXCELLENT" comments on tripadvisor. Thank you for choosing to stay with us at our scenic mountain location. I am pleased that you were so comfortable. I will be sure to also let the Neebing Restaurant and Bar know how pleased our guests are with their facility as well. I hope you got to enjoy our onsite restaurant and outdoor patio. We look forward to having you stay with us for your next Thunder Bay stop. Enjoy the rest of the summer. Roberta Sawchyn, CHA General Manager

"Always a Dream to Stay at this Hotel."

5
21/08/2018

The most friendly and pleasant staff who are extremely helpful. The best and most thoughtful hotel for motorcyclist. Always have a gift pack and towels left on the bikes in the mornings to dry off any moisture. And the they have bike wash area. Always happy to arrive here when in Thunder Bay area.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Marie Thank you for choosing to stay with us and thank you also for complimenting our staff on their commitment to Superior Customer Care. I am delighted that you appreciate the VIP motorcycle gift pack that we give you as a thank you for choosing us. Motorcyclists are an important part of success and your opinion of us is important to our success as well. We hope that you have enjoyed your summer of touring and we look forward to having you stay with us for your next ride. Sincerely, Roberta Sawchyn, CHA General Manager

"Exceptional service when we had an issue with our room"

5
18/08/2018

We checked in to the hotel a week ago and there was an issue with the room that we brought to the attention of the staff at the front desk. They responded with very professional service that more than met our expectations to resolve the issue. We wish that all hotels that we have stayed at would provide such personalized attention. Thank you!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Diane Meeting and exceeding your expectations is paramount to us. Thank you for choosing to stay at our Best Western Plus property, your business is important to us. Our staff culture is to offer "Superior Customer Care" and I am delighted to hear that we did not disappoint. I will be sure to relay your comments to them so that they know that their efforts do not go unnoticed by you our guest. Thank you for your wonderful tripadvisor review of our hotel. We hope to serve you for future Thunder Bay visits. Sincerely Roberta Sawchyn, CHA General Manager

"Scenic setting"

5
16/08/2018

My husband and I always stay here en route to a fishing lodge in Ontario. The rooms have been updated and this year we especially appreciated that we could have our dog with us. The hotel is in a beautiful spot south of Thunder Bay and we appreciated the large grounds where we could exercise our dog after a long drive. The hotel has a restaurant, but due to a wedding party going on , we ate at a restaurant just across the road and appreciate having that option.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Thank you for your continued loyalty to our Best Western Plus property. We certainly appreciate you taking the time to comment on your experiences at the hotel. The grounds are certainly a plus when you are travelling with your dog. I apologize that there was no room in the restaurant but the Neebing across the street is convenient. We hope that you enjoyed your fishing trip and that the catch was plentiful. To the limit of course! We look forward to serving you next year on your way fishing. Sincerely Roberta Sawchyn, CHA General Manager

"GOOD PLACE TO STAY"

5
15/08/2018

This hotel is little away from the city. Rooms Facing the back was enjoyable when we stayed the first time as the view is beautiful as it is facing the mountain. We recently went back to the hotel and stayed there for 2 nights but did not get the room we desired. But that was perfectly alright with us as the rooms were clean and specious. Friendly staff. Pool was great. Breakfast was excellent as it was hot, fresh and made to order. It was worth our stay.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Thank you for returning to stay with us. I am delighted that we meet and exceed your expectations. Thank you for complimenting our staff on their customer service. I will be sure to share your review with them and also with the chef letting him know how much you enjoyed your breakfast. We appreciate you returning to stay with us your opinions of our hotel are important to our success. We hope to serve you again for future stays in Thunder Bay. Enjoy the last days of summer! Roberta Sawchyn,CHA General Manager

"Lovely place"

5
10/08/2018

I stayed at this hotel on a business trip and I was pleasantly surprised. The place is a bit out of town but now I know why they get a lot of visitors. It's probably one of the best places in ThBay. The views of the hills are gorgeous and the deck is a great place to enjoy them. Staff are helpful and courteous and the place is very clean. Food was good too.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day What a lovely review of our property. Thank you for choosing to stay with us at our scenic mountain location. Meeting and exceeding your expectations is what we strive to do each and every time. Thank you for complimenting our staff on their service and the housekeeping staff on their consistent hard work that they do each and everyday to keep cleanliness standards high. I will be sure to let the chef know how satisfied that you were with the food offerings. Your opinion is important to us and we appreciate your kind comments. Enjoy the rest of the summer and we hope to serve you for future stays in Thunder Bay. Roberta Sawchyn, CHA General Manager

"Wedding Weekend"

5
08/08/2018

The stay was great. Room was modern, clean, staff friendly, breakfast was very good, service was excellent. The wedding venue was BEAUTIFUL, the food was excellent, and the overall event was top notch. Five stars *****

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Wow, thank you for this five star tripadvisor review of our hotel. We take great pride in hosting weddings at our property and I am delighted that we did not disappoint. Our scenic mountain location and vast landscape lends itself to beautiful weddings. Thank you for complimenting our food offerings and our staff on their "top Notch" service. It was our pleasure to host the wedding and make the day perfect for the bride and groom and their families. Sincerely, Roberta Sawchyn, CHA General Manager

"Great place to stay!"

5
08/08/2018

Great Hotel. Lovely deck. Kids loved the pool. Hot tub was closed so that was a downer for the hubby and myself. Great service. Food was delicious and the waiter was so nice. Also, there was an awesome area for dogs to run.We would definitely stay again if we are in the area.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing to stay with us while visiting Thunder Bay and for this great tripadvisor review. Your satisfaction is important to our success and I am pleased that we met and exceeded your expectations. Thank you for complimenting our food offerings and I will be sure to let the chef and his staff know that you found it to be delicious. Our scenic mountain location and vast landscape does offer a great place for your dog to run and. Thank you for your loyalty on wanting to return. We look forward to serving you for future visits. Enjoy the rest of the summer! Roberta Sawchyn, CHA General Manager

"Perfect Wedding Weekend"

5
08/08/2018

Throughout all of the room changes and seating/meal changes the Nor'Wester was happy to help. I was wedding #3 of the weekend and the staff did not show it. Everyone was ready and willing to give the best customer service possible and they did. The accommodations were lovely, the service was phenomenal and the property is beautiful! Catering Manager Kecia Batting was with me every step of the way as I planned my wedding and I had total confidence going into my wedding that all would run smoothly and it did. I could not be happier. Staff even went above and beyond to press my husbands shirt in between photo sessions as the weather was an unexpected 38 degrees! They packaged my dinner and sent it up to my room for me to enjoy later, stored my cake in the fridge for me to take home the next day, and when I forgot my flowers in my room after check out, the front desk had them waiting for me. Robert was present all night to meet any and all of my needs and Roberta was checking in during dinner to ensure we were happy. It was an absolutely amazing day and I couldn't imagine having my wedding anywhere else. All of my guests loved their rooms, the included breakfast, and the food during the reception. Thank you Nor'Wester!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Jennifer It was our privilege to host the most important day of your lives. Meeting and exceeding your expectations is what the staff strive to do. I am delighted that we did not disappoint from start to finish. Anything we can do to make the day perfect is what our intentions are. Although it might have been our 3rd wedding of the weekend you were certainly 1st in all of our minds in every department. Thank you for trusting us for this most important event. We all wish you a lifetime of happiness and love. Sincerely, Roberta Sawchyn, CHA General Manager

"Great place to stay"

5
07/08/2018

A wonderful hotel with a full breakfast at their restaurant. The staff was extremely helpful when I had made a erroneous reservation and straightened it out without cost to us. The location was good - just about 20 min. from the Thunder Bay harbor.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Gert Thank you for choosing our Best Western Plus property for your recent stay in Thunder Bay. I am delighted that we met and exceeded your expectations. Thank you for complimenting our breakfast offerings in the Cliffhanger Restaurant. We look forward in being able to serve you for future visits to Thunder Bay. Enjoy the rest of your summer! Roberta Sawchyn, CHA General Manager

"Better than I expected"

4
07/08/2018

We stayed for 2 nights. We loved the location south of town. It felt like we were out of the city but yet we were quite close. The location offered nice views of the surrounding hills. The rooms were standard, clean, and adequate with good sleep quality. We had breakfast included at the attached restaurant. The waitresses were surly both days we ate there, which was uncomfortable but the food was decent. We ate on the back deck for supper one night and had a nice dinner. I used the fitness center and found it ok but too hot. We did not use the pool or hot tub. There's ample parking and a lot of space out back if you have kids that need to run around.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Nerzie Thank you for choosing to stay with us and for your candid review. I appreciate your valuable feedback so that we can improve on our quality of guest experience. I have contacted maintenance to check on the fitness centre temperature. It is usually always very cool in the gym. I have also spoken with the restaurant manager to discuss the presentation of the servers. Thank you for all of your positive and constructive feedback. Your opinion is important to our success. We look forward to serving you for future visits to Thunder Bay. Enjoy the rest of your summer. Roberta Sawchyn, CHA General Manager

"Comfy beds and Amazing View"

5
01/08/2018

We stayed at the Norwester Hotel while driving home from Manitoba. We stayed in the Family Suite it was spacious and comfortable. The view from the balcony was breath taking, looking right out at the Sleeping Giant. My kids enjoyed the pool, although the shallow end was a bit deep for my youngest. The beds are incredible - exactly what we needed after a day of driving, and another two days ahead of us.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Your comfort and satisfaction is important to our success. Travelling with children can be hectic so it is wonderful that you could rest and enjoy our scenic mountain location. I am so happy that your children enjoyed the pool and you our Beautyrest Pillowtop beds. I sincerely hope that you and your family enjoyed your summer vacation. Thank you for choosing our Best Western Plus property and for this great Tripadvisor review. Enjoy the rest of your summer. Roberta Sawchyn, CHA General Manager

"Best Kept Secret in Thunder Bay! Love it!"

5
29/07/2018

Well worth the extra 4 minutes drive off the main drag to this gem of a hotel. It is only a few dollars more than the Best WEstern on the main drag... and is much, much nicer. Rooms clean, staff very kind and helpful. The property is beautiful and faces a wonderful cliff and has walking paths that our stunning and soothing after a long days drive. The pool and hot tub were terrific and the free breakfast in the restaurant was top notch! Would return again and again!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day What a way to start the week with this wonderful review! Thank you for not keeping us a secret and telling other travelers of your satisfaction with our Best Western Plus property here in Thunder Bay. We strive each and every day to meet and exceed your expectations and I am delighted that we achieved that with your stay at our property. Our scenic mountain location is beautiful and affords you our guest a relaxing stay. Thank you for complimenting us on our cleanliness and for recognizing our staff on their customer service skills. I will also let the chef know how happy you were with our Cliffhanger Restaurant offerings. It will be our pleasure to serve you for future Thunder Bay visits. Thank you for choosing our Best Western hotel. Enjoy the rest of your summer. Roberta Sawchyn, CHA General Manager

"GREAT PLACE TO STAY!!!"

5
26/07/2018

This year I decided to take a trip out west. So Day 1 we made the push from Toronto to Thunder bay. I only had two weeks to do this so I didn`t want to mess around. I left Toronto at 3:00 am and arrived at 8:00 pm. Of all of the places that I`ve stayed at in the Thunder Bay area, It`s this place I like the best. It's not cheap but it`s consistently satisfactory. I`ve stayed here three times now and they`ve never disappointed me. It`s a little bit out of the way from town but it`s somewhat close to the airport. The facility is located on a large parcel of land in a country setting. Twice I've deer on the property. The rooms are very clean, comfortable and the beds are comfy. The staff is always friendly and attentive to your needs. I`ve always reserved a business class room and received a breakfast coupon that can be redeemed at their restaurant which is a bonus. Just about everything of the menu can be ordered. I recommend it. It`s a great place to stay.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Wow thank you for your wonderful five star Tripadvisor review of our Best Western Plus property. You made my day! Thank you too for your loyalty to our property. Yes we are a little way out of city centre however I am delighted that you enjoy our scenic mountain location. Meeting and exceeding your expectations for cleanliness and comfort is truly a compliment, thank you. Our staff strive to deliver on superior customer care and they will be delighted to know that their efforts do not go unnoticed by you our guest. Thank you for recommending our property to your friends and family its very much appreciated. I hope that you enjoyed your whirlwind western summer vacation. We hope to see you again soon. Enjoy your summer Roberta Sawchyn, CHA General Manager

"Excellent staff make stay even better"

5
26/07/2018

Have stayed at this Best Western Plus property on several occasions now. I booked while on the road andmy booking was handled withexcellent speed and professionalism. Check in was fantastic with the reception staff going out of her way to provide me with a ground floor unit that I requested. The restaurant staff were exceptional at dinner and breakfast. I had the chicken parmesan and it was fantastic with huge portion which was great value. I like the

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Robert Thank you so much for your continued loyalty to the Best Western brand and more specifically our hotel. Our staff strive daily to meet and exceed your expectations and they will be delighted to know that their efforts do not go unnoticed by you our friend and customer. Thank you also for complimenting our food offerings in the Cliffhanger restaurant, I will be sure to let the Chef know how satisfied you are. It is our privilege to serve you and have you as a regular customer. Thank you for recognizing our staff with this wonderful Tripadvisor review. Enjoy your summer Roberta Sawchyn, CHA General Manager

"Excellent service "

5
25/07/2018

After a long travel day of eight hours, we were greeted by Carla and Tania at the front desk. They gave us a room. When we went up we realized we were facing the road instead of mountains. We went back down and the front desk ladies were again so courteous. They very kindly looked and found and alternative for us. Much appreciated. The hotel is clean and really quite beautiful. Great restaurant, great staff!!!!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choising to stay at our Best Western Plus property for your stay in Thunder Bay. I am delighted to hear that our front desk agents were able to accommodate a room mountain facing. It is such a relaxing mountain view. Thank you for also recognizing our staff for their custmer service skills. Meeting and exceeding your needs is what they strive to do. Our staff is the backbone of the success of our hotel. We are so happy that you enjoyed our hotel so much. Thank you for taking the time to write such a great review. Enjoy your summer travels Roberta Sawchyn CHA General Manager

"Best Western Plus on Mountain Rd. in Thunder Bay was EXCEPTIONAL"

5
24/07/2018

Beautiful hotel beneath Mt. McKay. Front desk staff and housekeeping were standouts. Staff went out of their way to make me feel at home. I loved Thunder Bay and this hotel was instrumental in establishing those feelings from the onset.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for your 'EXCEPTIONAL" TripAdvisor review. Your opinion is so important to our success. Our staff strive to deliver on Superior Customer Care every guest, every time. I will be sure to share this review with them so that they know that their efforts do not go unnoticed by you our guest. Feeling good about your stay makes your travels so much nicer and I am delighted that we did not disappoint. Thank you for choosing our Best Western Plus property and we hope to serve you for future Thunder Bay stays. Have a wonderful summer Roberta Sawchyn, CHA General Manager

"Excellent hotel and amenities, so glad we booked here"

4
22/07/2018

Arrived very late at night to this quaint and well-appointed hotel. The rooms were very comfortable, with great beds. We didn't take advantage of the large pool, but do enjoy the breakfast in the onsite restaurant, as well as the beautiful views from the east-facing lawn of the cliffs in the distance. So quiet and a quick exit in the morning to the Trans-Canada. Wi-fi was solid, as was a/c.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Smiley Thank you for choosing to stay with us at our quiet scenic mountain location. Your opinion of our property is important to our success. Great to hear that we did not disappoint for your Thunder Bay stay. We hope that we can serve you for future visits. Happy summer travels Roberta Sawchyn, CHA General Manager

"Quiet, friendly and clean!"

5
19/07/2018

This is a wonderful place for couples, families or people passing through on business. There's something here for everyone! You won't be disappointed- there is a breathtaking view, a wide variety breakfast and dinner menu.. and don't forget the pool!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day And yes you made my day with this fabulous review of our hotel. I am delighted that we met and exceeded your expectations. Sometimes travel can be hectic so we like to offer the Best customer service possible to our guests. Thank you for choosing our Best Western property and we hope to serve you for future visits to Thunder Bay. Have a great summer. Roberta Sawchyn, CHA General Manager

"Worth the trip"

5
19/07/2018

The Norwester is worth the trip outside the city, as it only takes 5-10 minutes from the airport. The hotel is of great quality and is nicer than most of the other airport hotels in the area. Staff is nice and offers a shuttle service. Highly recommended.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Thank you for choosing to stay at our scenic mountain location. I am delighted that you were very satisfied with our property. Thank you also for complimenting our staff on their customer service. This is always nice for our staff to hear from you our guest. Your opinion of our property is important to our success. We look forward to serving you for future visits to Thunder Bay. Enjoy your summer. Roberta Sawchyn, CHA General Manager

"Beautiful hotel, friendly staff"

5
11/07/2018

Gorgeous hotel, incredibly clean and staff was super friendly! The view from this hotel was amazing!! Food in the restaurant was awesome too! Great breakfast selection! Didn't get a chance to check out the pool

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Jess Wow thank you for this five star Tripadvisor review. I am so happy that you enjoyed our mountain location here in Thunder bay. Your opinion is so vital to our success. Our staff strive every day with every guest to deliver on Superior Customer Care so I am so glad that we did not disappoint. I will be sure to let the chef know how much you enjoyed the food in our restaurant. Meeting and exceeding your expectations is what we like to do to ensure that you have an all round wonderful stay. Thank you again and we look forward to having you stay with us again. Enjoy your summer travels. Roberta Sawchyn, CHA General Manager

"All-round good."

4
09/07/2018

Front Desk staff were friendly, accommodating, informative, interested, interesting, Just wonderful. The Cliff Hanger restaurant served excellent breakfasts and light dinners. The clear country air just added it all.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing to stay at our Best Western Plus property. Thank you also for complimenting our staff for delivering on superior customer care. Our scenic mountain location offers a beautiful customer experience for your stay. I am pleased that you enjoyed our location. Thank you too for including us in your summer travels. Enjoy the season! Sincerely Roberta Sawchyn, CHA General Manager

"Rendezvous event"

5
08/07/2018

Our car club hosted a large event, booking the whole hotel and we were extremely pleased with the support with all aspects of the event and were told by those in attendance that the accommodations were very comfortable and clean. This was the 8th time we have held the event in this location, feels like home.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Pat We are privileged to be able to have hosted this event for the 8th time! Thank you for your comment that staying with us "feels like home" as we strive to ensure that our guests are comfortable and that they receive superior customer care. It is always great to see such pristine vintage cars. This years cars certainly did not disappoint. They were awesome! Its obvious that all of their owners take great pride in restoring these vintage vehicles. Thank you again for choosing to stay with us and we look forward to this event returning. Happy Cruisin!! Roberta Sawchyn, CHA General Manager

"nice rooms, wonderful & friendly staff, great food"

4
05/07/2018

From the outside it doesn't look special, BUT once you enter this hotel it is a very welcome surprise. The inside and outside sitting areas are nicely furnished as a place to enjoy a chat with a drink and a snack or even your complete meal. We found the rooms to be roomy and comfortable. However, it was our dining experiences that impressed us the most. We had very tasty meals in the dining room served by capable and personable wait staff. Be sure to get a room rate that includes breakfast which allows you to select from most of the wonderful items on their regular menu. It must be said that the two receptionists at the front desk were wonderful to interact with. Since all the employees we interacted with ranged from pleasant to lots of fun, the rest of the staff is likely to behave likewise.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Pleasant surprises are always the best surprises! Thank you for such wonderful comments about our staff. They strive every day to deliver on Superior Customer Care and comments such as yours makes it all worth while. I will be sure to post your review internally so that they know their efforts do not go unnoticed by you our guest. Thank you also for complimenting us on our food service and quality. I will be sure to let the chef know how much you enjoyed your meals with us. We know that there are many hotel choices when visiting Thunder Bay, we are delighted and privileged that you chose ours. I am glad that your experience with us was so positive. Enjoy your summer travels. Sincerely Roberta Sawchyn, CHA General Manager

"Event Management Expertise Lead to Peaceful Stay"

4
19/06/2018

As a facilitator at a corporate meeting, event staff make the difference between a stressful, chaotic session full of unwanted surprises and one that is successful, positive and smoothly executed. This venue delivers! It was such a pleasure to arrive after travelling hundreds of kilometers to find the meeting room set up (the day before) with all audio visual equipment hooked up and working, seating arrangements organized, facilitator and catering tables set and staff able to answer questions and tend to any other requests. Thank you to Caren and the event staff for tending to every detaill! In fact, every member of staff I had contact with were friendly and helpful. The front desk staff gave me a room so quiet, I could have slept for a week and did everything they could to make my stay pleasant. Both airport courtesy van drivers I had were polite, chatty, timely and safe drivers. Bar staff in the restaurant were cheery and hospitable. My room was basic but spotless and comfortable and quiet. My meal at the restaurant was tasty, delicious and great value. I wish I could have stayed longer to use the fitness centre and pool and hike in the area. This place is my #1 hotel in Thunder Bay hands down. I wouldn't hesitate to recommend it to anyone holding a corporate event in the area.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Darcette You just made my day! What a wonderful testament to our staff. Delivering on Superior Customer Care is what they strive to do each and every day. I am delighted that they met and exceeded your expectations. Travelling and hosting meetings can be stressful so if we injected a little tranquility into your days with us then it was our pleasure to do so. Thank you for choosing to do business with us. Your business and opinions are important to our success. We hope that we can serve you for future business and or pleasure. Hope you have an enjoyable summer! See you soon. Sincerely, Roberta Sawchyn, CHA General Manager

"Beautiful Wedding Venue"

5
14/06/2018

In May, the Best Western Plus Nor'Wester Hotel and Conference Center provided a wonderful venue for the marriage of our children. The physical setting is beautiful, however it was the staff and the services they provided that were instrumental in creating a memorable event. We appreciated all the expert advice given to us by the staff members involved with catering this wedding. Many of our out of town guests commented positively on the hotel, their lovely and comfortable rooms, and the helpful friendly staff. This allowed our guests to relax and enjoy the planned wedding events. It began with an amazing rehearsal dinner. From the prime rib sliders, and the very special veggie sliders to the gelato dessert bar, everything was delicious and beautifully presented. The service was impeccable and all our special requests were granted with no hesitation. On the day of the wedding, the weather forced a change in the ceremony location. The bride and groom were given the time and space to come up with a decision on exactly where the ceremony would be held. Meanwhile, staff members readied both locations, keeping in mind that a number of props would need to be shuffled around! When the decision was made they fulfilled the Bride and Groom's wishes without hesitation and were quickly able to create the atmosphere the couple desired for their special ceremony. Flexibility and support at a critical time! The Chef and his crew did an outstanding job. The post ceremony reception appetizers tasted just as good as they looked. The absolutely delicious meal prompted countless rave reviews for each course of this extraordinary dinner. We thank all of you for helping to make this a truly special occasion! The P/B families

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Wow thank you for the wonderful Tripadvisor review and more importantly thank you for complimenting our staff on meeting and exceeding your expectations on this very important day for Laura and Matt and their families. We are delighted that we were part of making their day everything they hoped it would be. Thank you for trusting us to execute this momentous occasion. On a personal note it was my pleasure to be able to help with the little details that made the day so wonderful for all. We wish Laura and Matt a lifetime of happiness. Sincerely, Roberta Sawchyn, CHA General Manager

"on my way west"

5
02/06/2018

Room was great. People were friendly. The only negative was the first night stay was 162.72 Friday night. On my way back through on the following monday it was 198.32. This was after the desk clerk said if I signed up for a rewards program I would receive a 10% discount. Other than that it was a good place to stay.

"The BEST Western! "

5
31/05/2018

Amazing stay! I was originally booked at the Travelodge, but special thanks to Cory and the staff who were able to accommodate us last minute. Picturesque views of Mount McKay and 15min from downtown Thunder Bay!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Wow, thank you for choosing to stay with us and I am delighted to hear that your stay was "Amazing" . Meeting and exceeding your expectations is what we strive to do and I am glad we did not disappoint. Our scenic mountain location is certainly relaxing and beautiful. Your opinion is important to us and our success. Thank you too for taking the time to write such a complimentary tripadvisor review. Happy Summer travels Roberta Sawchyn, CHA General Manager

"Spring at the Norwester"

5
10/05/2018

Restful, peaceful, and a hotel where service to customers is important. They always ask if you need anything in particular during your stay or if they can help you to find your way around the city. They know where they work and where they live and that is a great thing.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Joe I am delighted to hear how much you enjoyed your stay with us. Your comfort & satisfaction is important to us. Thank you for complimenting our staff on their dedication to superior customer care. We thank you for choosing to stay with us for your travels to Thunder Bay. We know that you have many choices of lodging. Your business is important to our success and we look forward to serving you for future stays. Enjoy the spring weather. See you soon. Sincerely, Roberta Sawchyn, CHA General Manager

"good"

5
09/05/2018

really good but double bed was to small for us. .but it knew that it was a double bed when I booked. I wanted a front facing room when I booked same side as enterance but she gave me mountain facing room so she changed it to ft facing room.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Hector Thank you for choosing to stay with us. Your business and opinion is important to our success. I hope that next time you stay with us you have a room with a King size bed for your comfort. The mountain facing rooms provide a beautiful view of the grounds and Nor'Wester mountain ranges. Enjoy your travels Sincerely Roberta Sawchyn, CHA General Manager

"Can't make a silk purse out of a sows ear"

1
06/05/2018

This property was a time warp from 1973. My room was very tired and dated. The bed was not the best. Unfortunately we heard our upstairs neighbors through the night as well as people in the halls. The staff seemed cold and aloof. This property is a good deal outside Thunder Bay. Will not recommend it.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Catherine, Your concerns about our property are very important to us. I apologize that the hotel was busy and noisy during your stay. Please contact me directly so I may deal with that issue [email protected] Our hotel has been recently renovated in all areas. Our guest rooms have new drapes, sheers, duvets, bedskirts and we are proud to offer Simmons Beautyrest mattresses in all of our guestrooms. Our picturesque mountain location is located 8klm from the airport and again I apologize if this was not convenient to you during your stay. As mentioned please contact me directly so I may deal directly with the noise issue you encountered. I cannot find your reservation from your review name. Respectfully, Roberta Sawchyn, CHA General Manager

"Awesome"

5
06/05/2018

Best western by far is the best hotel to stay at. Very affordable. Staff was very friendly and courteous. Pool was great condition. Maid service did an excellent job. Traveled with two toddlers when we needed something they were they to help out.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Cory Thank you for your "Awesome" review of your recent stay with us. Your opinion is important to our success. Thank you too for complimenting our staff on their superior customer care. They are definitely the backbone of our operations as they make it all happen. Travelling with toddlers can be very difficult so I am delighted that we were a little part of making your travels a little easier. Thank you for choosing our Best Western Plus property and we hope that we can serve you for future Thunder Bay visits. Sincerely, Roberta Sawchyn, CHA General Manager

"Great Stay!"

5
05/04/2018

My wife and I spent a night at the hotel and we were more than happy. The biggest highlight was the free upgrade to the King suite because we were celebrating our anniversary. Would definitely come back!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Matt Happy Anniversary, I am delighted that you chose to stay with us for such an important occasion. We hope that you and your wife enjoyed your stay in one of our King Suites. Meeting and exceeding your expectations is our goal. Your opinion of our property is important to our successes. Thank you for staying with us and for the great review on TripAdvisor. We hope to have you stay with us again. Happy Spring Roberta Sawchyn, CHA General Manager

"Wonderful weekend getaway, QUIET hotel, and smiley staff!"

5
21/03/2018

This the the perfect place for people travelling on medical, business or on a family trip! The mountain view is always a pleasant sight in the morning and at dusk. I would highly recommend this place, if you are travelling to the Thunder Bay area!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Getting away for a relaxing weekend is so important in our busy lives. I am delighted that your getaway to our scenic mountain location met and exceeded your expectations. Thank you for choosing our hotel and for complimenting our staff. Your opinion is important to us and we look forward to serving you for future stays. Happy Spring Roberta Sawchyn, CHA General Manager

"Ok stay"

3
14/02/2018

Love the location and space at this hotel. Room was clean and comfortable bit the bathroom is quite small. Unfortunately there was work being done right across from our room which was extremely noisy. Also a noisy heater in the room. We used the pool area which was very busy. The hot tub was closed initially but opened later on looking extremely dirty. We had dinner across the road at the Neebing Roadhouse and did not try the restaurant. Overall an ok stay.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day CH Thank you for choosing to stay with us. I am delighted that you loved our scenic mountain location and our hotel. I apologize that we had some renovations going on during your stay. We have had issues with our LG HVAC units and are in the process of changing out the units with another make although they are newer units. The satisfaction and comfort of our guests is very important to us as is your opinion of our hotel and service. The hot tub is finished with ceramic tiles which are beige in colour, if they were blue the reflection of the blue tile would give the water a bluer colour but because they are beige the water reflects that colour. Unfortunately the non slip tiles were not available in blue. You can be assured the hot tub is very clean as we test every half an hour and close it if the chemicals are not balanced. We would have preferred that you had an excellent stay with us instead of just ok. Should you have the time please contact me directly to discuss. [email protected] I truly appreciate your comments and look forward to speaking with you so we can ensure your next stay with us meets and exceeds expectations. Respectfully, Roberta Sawchyn, CHA General Manager

"Pleasant stay, off the beaten path"

4
12/02/2018

The room - I stayed here for 5 nights while taking a course at the hotel. The room was clean and in great condition. Housekeeping showed real attention to detail which I appreciated. The room had a fridge and a microwave. If you can, ask for a room with a view - the area is breathtaking. (My room had the parking lot and a shed, but the conference room and restaurant had great views.) The facilities - The pool and gym are open to the public, so they can be busy, and it's sort of a different experience to go for a swim during children's swimming lessons! It's well kept. The front desk staff were extremely friendly and helpful (Corey on 2 occasions especially), and the women working in the restaurant were lovely. One complaint - I had a bit of sticker shock one morning when their exhaust fans were broken and I was forced to order under-done toast, one cup of coffee, and a small bowl of cottage cheese (or be late for my course if I went elsewhere) and had it ring up at $11+tax and tip. I ate in the restaurant a couple of other times and the prices, while still on the high side, weren't quite as jaw dropping - and the food was excellent each time. The conference facilities on the second floor were lovely. The area - My husband stays here frequently on business, and loves the view and the peace and quiet of the rural area. My obligations took me into Thunder Bay a lot during this trip, and I found the drive a bit much, depending on where you need to be. There is one more bar/restaurant nearby (if you want to walk across a busy highway), but everything else is definitely further.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day First may I apologize for the inconvenience of the kitchen fan going down during your stay. This was very unexpected and has since been replaced. Should we have the pleasure of you staying with us in the future may I suggest that you request a rate that includes breakfast for your convenience. Our price increases are solely based on the new Bill 148 Legislation that was introduced in January. Yes it is scary for businesses especially hospitality. Thank you for your wonderful compliments to our staff for their high standards of cleanliness. I will be sure to let Cory know that you spoke highly of his service. Our staff's commitment to Superior Customer Care is front of mind so as to meet and exceed you our guest's standards of service. Your opinion is important to our success. I will also pass along your comments to the kitchen and I thank you for your honesty. I hope that our scenic mountain location out weighed the drive to city centre. We look forward to serving you for future Thunder Bay stays. Sincerely, Roberta Sawchyn, CHA General Manager

"Best place to stay in Thunder Bay"

5
07/02/2018

Best place to stay by a country mile. Staff make you feel valued and are so cheerful. Everything from checking in (quick and easy), to our room. The room was spacious, clean and very comfortable. Noise level was minimal (and there was a few hockey teams staying during our stay). Restaurant meals were very pleasant, fast friendly service. Pools, sauna and hot tub were were clean (hot tub was refilled and cleaned after the hockey team left????. Overall stay was excellent. Couldn't find anything worth mentioning that would be negative.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Darlene You are important to us and we value your business and especially your opinion. I am delighted that you enjoyed our property and that our staff made you feel so welcomed. Thank you for complimenting our staff on their commitment to superior customer care. We look forward to having you stay with us for future Thunder Bay visits. Stay warm during this cold weather. Happy travels. Roberta Sawchyn,CHA General Manager

"Excellent"

5
04/02/2018

Even though there was several young hockey teams staying the counter staff allowed us to have a room near the end of the of hall avoiding the chance of evening noise. Our wifi seemed to crash at 10am but that may have been due to our location.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Mike Thank you for your patience during what was a very busy hockey weekend. Our wifi is usually very good, I hope that you were logged under BWNorwester (Password on your keycard envelope) and not Shaw Open. Shaw Open is not very reliable. Thank you too for your "Excellent" rating of our hotel. Your opinion is vital to our success. It was our pleasure to serve you during your stay and we hope that you will choose to stay with us for future visits. We look forward to your next stay. Stay Warm during this cold spell! Sincerely Roberta Sawchyn, CHA General Manager

"Great Rural Get Away"

5
05/01/2018

The pool and sauna were well maintained and the hotel had a lovely rural feeling to it - with beautiful views of the outdoors through the spacious windows. It is a ways out of town, but I appreciated the country setting. The restaurant was good and there are several other eateries nearby.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Liz I am delighted that you and your family enjoyed your recent stay with us at our beautiful mountain location. Thank you too for complimenting our services in the pool and the restaurant. Your opinion of our Best Western Plus hotel is important to our success. Thank you for choosing us and Happy New Year to you. Sincerely Roberta Sawchyn CHA General Manager

"Fantastic again!!!"

5
04/01/2018

Stayed here in August on our way to Ottawa and just stayed here again on our way home and it was fantastic again. From the check in to check out they ensure that your stay is perfect. We are travelling with our Labrador retriever and this is the best place to stay with a dog. There are inner corridors but also doors to the outside making it very easy to get your dog outside in a hurry. The room service menu had changed but the food we ordered was too notch. The mushroom ravioli in a brown butter white wine sauce was delicious as was my husband's fettuccine alfredo. We were given a coupon for a free sit down breakfast that was served by Mary Ann with a smile and a look to see what you may need. Just a really great hotel with lovely staff, a great area to walk your dog, clean and quiet rooms and amazing restaurant. Again, well done!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Happy New Year to you. Thank you for your loyalty to our Best Western Plus property in Thunder Bay. Thank you too for giving our staff such high reviews. Our staff strive everyday to deliver on superior customer care and I will be sure to let them know that their efforts do not go unnoticed by you our guest. Your pooch's comfort is also important and I am pleased that we meet your needs for your dog during your travels. We thank you for your business and we hope to see you for future travels. Enjoy 2018 travels. Sincerely Roberta Sawchyn CHA General Manager

"Business - Training"

4
05/12/2017

Overall my stay at this hotel was very good!. Helpful & friendly staff, food was good, clean, nice rooms. The location of the hotel is on the outskirts of Thunder Bay so if you don't have your own vehicle I would suggest to rent if you need to do any other things while there (shopping, etc.)

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Daphne Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay at our scenic mountain location. You do require a vehicle if you are looking to go shopping or dining downtown as it is 10klm to city centre. I apologize if you were unable to do that. Thank you for complimenting our staff, service and food as your opinion is very important to us. Happy Holidays to you and your family. Hope to see you in the New Year. Sincerely, Roberta Sawchyn, CHA General Manager

"Top Honours for Nor'wester Hotel"

5
01/12/2017

Sleep stay eat play ski hike bike ride a horse a motorcycle a bicycle. Norwester is the place to stay. The view cannot be beaten in this city. Staff are very friendly and sincerely treat you like a hotel guest not like a customer at a box store. Beautiful location for an event or family wedding. Rooms cleaned well by staff and maintenance people keep the grounds up professionally.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Joe Thank you for saluting us with "Top Honors" . It is our mission to treat you our guest with the utmost friendliness and care. Thank you for complimenting us on our beautiful scenic mountain location. More importantly for complimenting our staff on their endeavor to ensure the highest level of cleanliness. I will be sure to let them know that it does not go unnoticed by you our guest. Thank you for choosing to stay with us and we look forward to serving you for future Thunder Bay visits. Happy Holidays to you and your family. Sincerely, Roberta Sawchyn, CHA General Manager

"Great Place NIce and quiet and clean"

5
18/11/2017

Great place to stay for a quiet relaxing night 10 minutes south of Tbay makes it a nice quiet get away! The fitness center looked great i just didn't make it in there! Pool is big and refreshing very clean, hot tub was closed as it had just been cleaned out. Restaurant was quick and good especially the homemade Cheesecake.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Darren Thank you for your recent 5 star review of our hotel on Trip Advisor. Your opinion is important to us and our success. I am delighted that you enjoyed our scenic mountain location so much. Thank you too for complimenting our staff on their ability to keep our facility so clean and inviting. I will be sure to let the pastry chef know how much you enjoyed our cheesecake. Thank you for choosing to stay with us and I hope you and your family have a wonderful holiday season. Happy Holidays Roberta Sawchyn, CHA General Manager

"Great Stay"

4
15/11/2017

Had a very good supper & breakfast meals. Excellent grounds for walking & relaxing. Staff very accessible & helpful. Comfortable room with all amenities working properly. Enjoyed the pool area. Excellent parking area.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing our Best Western scenic mountain location for your stay in Thunder Bay. I am delighted that you enjoyed our Cliffhanger Restaurant so much as well as our pool and fitness centre. Thank you too for complimenting our staff on being so accommodating during your stay. Your comfort and satisfaction is important to us. We look forward to serving you very soon. Happy Holidays Roberta Sawchyn, CHA General Manager

"Thumbs up"

4
14/11/2017

I travel to Thunder Bay often and have stayed at many hotels out there. The Norwester is my favorite place to stay and Brenda at the front desk has always made sure that my stay was as comfortable as can be. Clean rooms and great staff, and a decent restaurant on site. They're 10 minutes away from the airport and offer free shuttle to and from. I highly recommend the Norwester when in Thunder Bay.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Drew Brenda is an awesome employee who genuinely cares for our guests. Thank you for recognizing her commitment to Superior Customer Care. Thank you also for your continued loyalty to our Best Western. Your opinion is important to us as is your comfort and satisfaction. We always look forward to having you stay with us. I will be sure to post your review in our staff room so they know how much you appreciate their commitment to excellence. See you soon. Happy Holidays Roberta Sawchyn, CHA General Manager

"Best Stay Yet"

5
14/11/2017

Loved it. The Hotel is approx. 10 km. out of town. The stay at the Hotel far outweighs the distance. The front desk staff were very helpful. The restaurant staff were excellent, as was the meal. The room was very clean, and had all the amenities. Overall experience. EXCELLENT.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
WOW Terry You just made my day! For a seasoned traveler such as yourself to comment "BEST STAY YET" is truly a compliment. I am so happy that we met and exceeded your expectations in every department. Your opinion is important to our success and I thank you for this wonderful Trip Advisor review. We look forward to having you stay with us for future stays so we can continue to WOW you. Happy Holidays and we will see you soon. Roberta Sawchyn, CHA General Manager

"Return visit"

4
13/11/2017

our second stay here. Rooms are nice, clean... views at the back of the property are wonderful. Staff was very attentive and helpful, meeting our requests with enthusiasm. Needed a ground floor room, and they moved us to provide it, in the midst of a busy time for them.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day First may I say "Thank you for your repeat business". I am delighted to hear that our staff was so accommodating to your needs. Your comfort and satisfaction is paramount to us as we want Best Western and our specific property to be your choice of hotel preference. Thank you for being so complimentary about our staff. They are the backbone of our success and it is wonderful for them to know that yes our guest does notice their commitment to Superior Customer Care. We hope that we provided you a positive lasting impression and that we can serve you for future stays to Thunder Bay. Happy Holidays Roberta Sawchyn, CHA General Manager

"Best Western Plus Norwester Hotel & Conference Centre"

4
13/11/2017

Room was clean and view was great (Sleeping Giant) Staff very friendly and helpful. We had breakfast there 3 morning in a row and it was hot and quick! Would stay there again when I am back in Thunder Bay an that is the best recommendation I can give.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Paul Your loyalty is the best recommendation that we could receive. Thank you so much for your business. As an avid traveler your opinion of our property is important to us. Thank you for complimenting our staff on their dedication to Superior Customer Care. I am delighted that you enjoyed your served hot breakfast in our Cliffhanger Restaurant. I will be sure to pass your compliments on to the chef and the restaurant staff. We look forward to serving you soon and I hope you are racking up those Best Western Rewards Points for free stays. Happy Holidays Roberta Sawchyn, CHA General Manager

"The very best hotel!!"

5
09/11/2017

We have stayed at this hotel every time we come to Thunder Bay. Its is hands down the best hotel we have ever stayed at ANYWHERE! Staff are extremely friendly and helpful. The hotel itself, and the rooms are immaculate and tastefully decorated. We have stayed in 1st floor and 2nd floor rooms and they are all quiet rooms, never hear any noise from adjacent rooms or hallways. Food in the restaurant is delicious! Pool is spacious and very clean! The grounds are also beautiful and the view of the mountain is breathtaking. Can't say enough good things about this establishment.

"Business stay"

5
08/11/2017

This place is away from all the hustle of downtown area very quiet, relaxing, and the view is amazing .. there is a great restaurant in the premises which has a variety of food in the menu from breakfast to dinner ,, my favourite is the cliffhanger club sandwich

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Mike As a business traveller your comfort and satisfaction is very important to me and everyone at Best Western. I am delighted that you enjoyed our scenic mountain location. Thank you for complimenting our restaurant. Meeting and exceeding your expectations is what our staff strive to do each and every day. Thank you for your business and we look forward to your next stay with us. Sincerely Roberta Sawchyn, CHA General Manager

"Road Warrior"

5
04/11/2017

I have stayed at this hotel in the past and once again the service was top notch. Very helpfull staff when I checked in I asked if there was a chance I could get a spoon and the lady at check in was going to walk over to the resturante to get me one and I told her I would do it that was very nice. Price was very good it was just a overall good experience only reason the hotel got a 10 was because there wasn't a 11 offered. Will stay there next time Iam in town well down.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Hello Patrick Im away at Best Western convention in Nashville and reading your review just made my day! Thank you for recognizing our staff. I am delighted that we met and exceeded your expectations. We look forward to having you return. Please pop in my office and introduce yourself when you are back. Sincerely Roberta Sawchyn, CHA General Manager

"Beautiful rooms and view"

5
29/10/2017

An excellent place to stay. Clean and comfortable rooms with a great view from the balcony. Nice restaurant that serves good food. Decor was beautiful as well. Quiet easy to navigate in Thunder Bay also.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Joyce Thank you for choosing to stay with us. I am delighted that you enjoyed our scenic mountain location. I will be sure to tell the chef how much you enjoyed the food in our Cliffhanger Restaurant. Your opinion of our hotel and staff is important to our success. We hope to serve you for future visits. Thanks again for the great Trip Advisor review. Hope to serve you soon. Roberta Sawchyn CHA General Manager

"Best Hotel Ever"

5
26/10/2017

This is by far the best hotel experience I've ever had. It's a bit pricey and worth every penny. The staff, the restaurant, the restaurant staff....everything about it is amazing. If you ever visit Thunder Bay, this is a must.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Hello Stacy Wonderful experiences are always life's simple pleasures. I am delighted that we met and exceeded your expectations. Thank you for complimenting our staff on their superior customer care. Your business and opinion is important. Thank you for choosing our Best Western and giving us such an outstanding review. We look forward to your return. Enjoy your weekend Roberta Sawchyn,CHA General Manager

"Quiet Respite"

5
24/10/2017

We had originally tried to stay at the Best Western at the Crossroads, but found it to be booked solid. The staff checked the Nor'Wester and found us a room on short notice. After a long day of driving it was a quiet welcome respite. The room was great with a fantastic view. The evening meal was excellent and the staff was very courteous and helpful. So much so that we booked a room there for our return trip and had the same great time. Thanks to everyone at the hotel for making our stay so enjoyable

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted to hear that we met and exceeded your expectations. Your comfort and satisfaction is important to us. Thank you too for returning to stay with us, we appreciate your loyalty to our property and to Best Western. I will be sure to let our chef and restaurant staff know how much you enjoyed your meals.. Look forward to serving you for future Thunder Bay visits. Sincerely, Roberta Sawchyn, CHA General Manager

"Unbelievable staff!!"

5
23/10/2017

Was searching trip advisor for cheapest hotel with a pool and some had some really bad reviews regarding noise. (couldn't figure out why people don't complain about it, instead of just writing bad review?) With that in mind I decided to stay at the Norwester as I had been there before. Checking in, I was greeted by the sweetest staff! Ordered room service, order was taken by a nice kid, who also delivered it. Played in the pool and went to bed. At 1:30am I was woken up by some VERY loud guests. Remembered thinking "why didn't the others, at different hotels call about it?" I called and spoke to (I think michelle) and whispered (so as not to wake the kids) that there was some VERY load guests somewhere close. She was so sweet and said, "we don't tolerate that" and apologized and said she would take care of it. Not 2 minutes later, I hear a VERY stern knock in the distance, and then nothing! Went back to sleep with a smile and got up and had a fantastic breakfast. This hotel is worth the money and the views are spectacular! Staff is wonderful!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you so much for recognizing our staff. They strive every day to deliver on superior customer care to you our guest. I am delighted to hear that they met and exceeded your expectations. It is also wonderful that you recognize them on Trip Advisor. I will be sure to let them know that their efforts do not go unnoticed by our guests. You and your family's comfort and satisfaction is important to us. Thank you for choosing our Best Western property and we look forward to having you stay with us for future Thunder Bay visits. Sincerely Roberta Sawchyn, CHA General Manager

"The best Best Western"

5
20/10/2017

This is a place that I would return to. Great staff, good food, it's attractive inside and outside. Went walking and you could walk around the building. I was at the hotel in October, and so I didn't get to sit outside on their sundeck, but it overlooks a field and there are mountains at the back. It was colorful. The rooms and beds are also comfortable. There is access to go outside on a balcony. FYI: It's a shared balcony.

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning Priscilla I am delighted to hear that we met and exceeded your expectations. Your opinion and comfort is important to our sucess. Thank you for choosing our scenic mountain location. Complimenting us as "the best Best Western" is an honor. We hope to serve you for future Thunder Bay visits. Sincerely Roberta Sawchyn, CHA General Manager

"ABSOLUTELY PERFECT !!!"

5
17/10/2017

I can't imagine a nicer place !! It's quiet ,clean . The staff from top to bottom so so nice !! The view an location unbelievable just love this place. It's close to everything you want to see !!! Thank you for an awesome experience!!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
WOW You made my day! We are so fortunate to receive such a wonderful Trip Advisor review from you our guest. Awesome experiences are always a pleasant surprise when you are travelling. I am delighted that we met and exceeded your expectations for your stay in Thunder Bay. I will be sure to post your review in our staff room for all of our staff to read so that they know that their commitment to excellence does not go unnoticed by you our guest. Chuck thank you for choosing our Best Western and we look forward to serving you for future stays. Enjoy the fall season... Roberta Sawchyn, CHA General Manager

"Very easy to find and very friendly"

5
16/10/2017

Great Hotel! Especially if you are traveling with children and dogs! Very accommodating,the checkin staff exceptional! We had breakfast in the restaurant the morning we left and the waitresses were wonderful! If you stop in Thunder Bay, be sure to check this hotel out! We will be back! 5 Stars for sure!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Chancy Thank you for choosing to stay with us on your family trip. I am delighted to hear that you and your family were so well accommodated during your stay. Travelling with children can be hectic so it was our pleasure to ensure your stay was comfortable for all. Thank you for complimenting our staff as they are the backbone of our success. We will see you on your next stop in Thunder Bay. Enjoy the fall season Roberta Sawchyn, CHA General Manager

"Top Drawer! Recently attended a wedding at the Norwester"

5
14/10/2017

I recently travelled to Thunder Bay to attend my sister's wedding which was held at the Norwester. Service was exceptional. The venue for the wedding was fantastic plus the views including the fall foliage beautiful and the dinner was delicious. The room was spacious, comfortable and very clean. Highly recommend the Clifhanger restaurant! Special thanks to Roberta and Karyn for making my sister's day so special. Highly recommend the Norwester for your next stay in Thunder Bay!

Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Melanie It was our pleasure to host Patti and Ian's wedding here at the hotel. Thank you for complimenting our staff on their "exceptional" service. It is great to hear that their efforts on delivering superior customer care does not go unnoticed by you our guest. As a world traveler your opinion of our property is important to our success. Thank you for complimenting us on Trip Advisor. We look forward to having you stay with us for future visits to Thunder Bay. The wedding was wonderful. See you soon' Roberta Sawchyn, CHA General Manager

"Good solid Hotel"

4
10/10/2017

The hotel is a bit out of the way but for me a few minutes one way or the other was not a big deal. The room was nice and clean, and the free breakfast was quite good. The staff through out my stay were excellent. Overall a pleasant surprise.

Roberta S, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Dale Thank you for choosing to stay at our Best Western Plus property for your recent stay in Thunder Bay. I sincerely hope that you enjoyed our scenic mountain location. We are 8klm from the airport but the views are quite lovely especially during the fall months with the mountain ablaze in colour. I am delighted that we met and exceeded your expectations. Thank you for recognizing our staff. Your opinion is important to our success. Pleasant surprises are always wonderful when you are travelling. Enjoy the fall season.... Roberta Sawchyn, CHA General Manager

"business trip across Canada"

2
09/10/2017

Location is way off the beaten track,and you had to drive through Thunder bay twice to get to and from the Hwy. Hotel is old , rooms are small , A/C poor and noisy. restaurant food poor. Steaks anyway. Parking was hard and crowded we got the last room as did others

Roberta S, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Denise Thank you for your recent Trip Advisor review. Your comments are very concerning to me and I will be contacting you directly at the email address that you left on your file with us. Your opinion is important and it is our desire to make this up to you in the best way possible. Respectfully, Roberta Sawchyn, CHA General Manager

"Very Nice surprise"

5
06/10/2017

Stayed at this hotel on October 4,2017 and was pleasantly surprised. I usually stay at holiday inns for their reward program, I will investigate Best Western program. This particular Best Western has a beautiful location on the outskirts of Thunder Bay/ The staff were excellent. Nice property.

Roberta S, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Robert It is always nice to be pleasantly surprised. Thank you for choosing Best Western for your recent stay in Thunder Bay and more specifically our property. I am delighted that you enjoyed our mountain location. Thank you too for complimenting our staff on their superior customer care. Best Western rewards program is excellent and very beneficial to the traveler. We look forward to having you stay with us for future visits to Thunder Bay. Enjoy the beautiful fall season. Roberta Sawchyn, CHA General Manager

"Last Minute Reservation"

5
03/10/2017

Best Western is most accommodating. We found ourselves in a situation where we needed a room really quickly. Because of certain circumstances, we had not known this would happen and, therefore, had not made reservations. The Best Western went out of their way to find us a room.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Barb I am delighted to hear that we could accommodate your last minute hotel stay. Going above and beyond is what we try and do each and every day. Thank you for recognizing us on Trip Advisor and we hope to be able to serve you for future stays. Enjoy the fall season and Happy Thanksgiving. Roberta Sawchyn, CHA General Manager

"Great Hotel...Terrible resturant"

4
01/10/2017

The front desk staff was very friendly. the gentleman(Cory) was pleasant and also competed us a free breakfast because we were celebrating our 10th wedding anniversary. Our room was very comfortable and the property as a whole was beautiful. Sadly our experience in the Cliffhanger restaurant for both dinner and breakfast was horrible. The servers at both meals ignored us and the main meal at supper was sub par. In hind sight we would have rather walked across the street and eaten at another restaurant.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Terrence Thank you for choosing to stay with our Best Western and thank you for complimenting Cory on his customer service. I am however, very disappointed that we failed you in our restaurant. I will be sure to discuss both of your experiences with the servers as well as the kitchen staff. I will also be in contact with you to discuss solutions for your inconvenience in our restaurant. Celebrating your 10th Anniversary should be a wonderful experience and I apologize that we failed you and I hope that we can have the opportunity to make this experience up to you and your wife. Respectfully, Roberta Sawchyn, CHA General Manage

"Mountain View hotel in Thundbay Bay"

5
30/09/2017

Great place to stay. Peacefull, clean and comfortable. Beautiful view, Beautiful Hotel just on the outskirts of Thunder Bay. I will definetly stay again when visiting Thunder Bay. You may be lucky enough to see some wildlife in the back of the hotel.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Your opinion of our hotel is important and thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. Your comfort and satisfaction is paramount. Thank you too for recognizing our staff for delivering on superior customer care. We look forward to having you stay with us again. Happy Thanksgiving Roberta Sawchyn, CHA General Manager

".!"

5
29/09/2017

Excellence in customer service! Cory at the front desk was an absolute joy! He is every employers' and guest dream . Accommodations were great! Breakfast hit the spot as you could order off the menu and it was included in your stay. All of the staff were friendly. We had a great experience at this location.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Lynette Your Trip Advisor review of our hotel is just a wonderful way to start my day. Thank you for choosing our Best Western and thank you too for recognizing Cory. I will be sure to personally recognize him for his great customer service. Great experiences are important and I am delighted that our team did not disappoint. Your opinion is important and a large part of our success. We hope to serve you on your next visit to Thunder Bay. Happy Thanksgiving Roberta Sawchyn, CHA General Manager

"One of the nicest Hotels of our Trip to Winnepeg"

5
27/09/2017

Checking in was a breeze, the staff were friendly, courteous and very helpful. The room was spacious and the bed was a dream to sleep in. Very important after a long hard day on the road. We also ate in the attached restaurant dinner and breakfast which was very convenient. Checking out the next morning, Dana, the clerk at the front desk asked where we were heading next. We told her that we were heading to Sault St. Marie and were hoping to stay in the Best Western Water Tower Inn but they were showing that they were booked up. Dana asked if we would like her to try calling them to see if she could do something for us. She not only got us the room we wanted but got us an upgrade to boot. AMAZING service that you don't see enough of any more. Thank you Dana. I would HIGHLY recommend this hotel, all of the staff that we encountered at the front desk and in the restaurant were top notch.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Randell WOW you have made my day! It is such a pleasure to hear that we met and exceeded your travel expectations. Our staff are the backbone of our success and the fact that you our guest noticed their dedication to superior customer care make their efforts all worth it. Thank you for choosing our Best Western for your stay in Thunder Bay and on behalf of Best Western world wide thank you for your loyalty to our Brand. I will be sure to recognize Dana for going above and beyond for you. We look forward to having you stay with us again. Enjoy the beautiful fall season. Roberta Sawchyn, CHA General Manager

"Beautiful location"

5
27/09/2017

For a Best Western, this was a nice hotel. The location is absolutely beautiful with the view of the mountains and the pond/lake on the grounds. Our room was on the back so it was quiet as well as clean and spacious. A great choice for lodging in Thunder Bay.

"Lying staff"

1
26/09/2017

They do not follow therr animal policy and will charge you extra then there animal fee days after you check out. I contacted the manager and she decided that i was not good enough for her so she had her assistant call me. He said he would look into it but never called back its now been 7 days

"Beautiful resort like hotel"

5
24/09/2017

This hotel is beautifully appointed and spacious. The restaurant is top notch. The staff are very friendly and accommodating in both the hotel and restaurant. Food is amazing and breakfast a cut above. The grounds are beautiful. I could spend a week there.

"Our 1st Choice in Thunder Bay"

5
20/09/2017

We have stayed here numerous times on our way north for fishing and I have never had any regrets. The reservation process accommodated my room preference. The room was very clean and comfortable. Check in was fast and the staff was very courteous. The breakfast was awesome and the wait staff was very attending and friendly. I will be back for sure.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning We look forward to your return and we Thank you for making us your 1st choice. That is certainly a compliment to our operations. Thank you too for recognizing our staff in all departments for their commitment to excellence. I will be sure to post your review in our staff room so that they know that their hard work does not go unnoticed by you our guest. Again, thank you for your loyalty, it is important to our success. Hope the fishing was great! Enjoy the fall season. Roberta Sawchyn, CHA General Manager

"Quality service and accommodation"

5
18/09/2017

This well-managed and clean facility on the edge of Thunder Bay offered a friendly and accommodating staff right from the start of our stay, which we extended due to this great service. The accompanying restaurant and lounge offered the same fine service with genuine friendliness at a reasonable price. Indoor and outdoor seating provided great environment near mountain to the east. Brenda, manager, adjusted to our need for a better room location and stood ready to handle any other requests, such as a courtesy shave cream. Staff working with her showed the same ability to remedy any issue, big or small. Good to encounter such kindness. God service in restaurant. Only complaint: Unacceptable "cranberry" juice.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Steven, What a wonderful to start my day reading such accolades about our hotel and staff. Your opinion is important to us and I am delighted to hear that we met and exceeded your expectations on all fronts, except the cranberry juice! Unfortunately our cranberry juice option is cranberry cocktail and not 100% cranberry juice. This product comes with our contract with our beverage supplier. I will be sure to have bottles of 100% Cranberry Juice on hand for those customers who request cranberry juice as a juice option at breakfast. Thank you for bringing that to my attention. Our staff are the backbone to our hotel's success and I thank you for noticing their commitment to Superior Customer Care. It is wonderful that all their efforts do not go unnoticed by you our guest. Thank you for choosing our scenic mountain location and we look forward to serving you for future stays in Thunder Bay. Enjoy the Fall Season, Sincerely Roberta Sawchyn, CHA General Manager

"Thunder Bay Vacation"

5
18/09/2017

The staff here was excellent. As the group leader of our trip, we were upgraded to a suite that was wonderful. Having a quality restaurant on site was very nice and breakfast was very good. We were able to enjoy a quiet, clean pool and hot tub. The location is very easy to get too as well.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Hello Kevin Thank you for bringing your group to our Best Western Plus property for your travels to Thunder Bay. I am delighted to know that your group found our staff to be "excellent". Thank you too for complimenting our Cliffhanger Restaurant on their quality of food. I will be sure to let our chef know. It is wonderful that we were able to upgrade you to one of our luxury suites. I am glad that it met and exceeded your expectations. Your business is important to our success. Thank you for choosing our Best Western Plus property. We hope to serve you for future travels to our great city. Sincerely, Roberta Sawchyn, CHA General Manager

"Beautiful view of the mountain"

5
18/09/2017

Awesome Healthy Breakfast every morning during our stay! Great pool to do your fitness exercises in. Clean rooms Comfortable beds Friendly staff, even the Laundry room staff were so nice. Easy check-in and check out Best Western allows pets to stay, nice option.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Marilyn I was so delighted to read your recent Trip Advisor review this morning. Thank you for choosing to stay with our Best Western Plus property for your travels to Thunder Bay. Thank you too for complimenting our staff on their commitment to Superior Customer Care. Your opinion is important and its nice to know that our staff's hard work does not go unnoticed by you our guest. I will be sure to pass your comments on to them. Thank you for making my day! Roberta Sawchyn, CHA General Manager

"Great place"

5
17/09/2017

Great hotel awesome pool, great breakfast food, close to restaurants, large hot tub, stayed in the wispering pines suite, would recommend. Will be our goto hotel while staying in Thunder Bay for now on.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Ryan Thank you for choosing to stay with our Best Western Property for your stay in Thunder Bay. I am delighted that you were able to enjoy one of our lovely suites. Hope you were very comfortable. The fact that you mention that we will be "your go to hotel" for your stays in Thunder Bay is quite a compliment. We look forward to your return and thank you for your wonderful Trip Advisor review. Sincerely, Roberta Sawchyn, CHA General Manager

"Decent place"

3
13/09/2017

Nice clean rooms, parking lot is laid out a little weirdly but worth staying at, only thing is your about 15 minutes away from the actual city. So if you plan to order in your limited to Pizza Hut or there restaurant that is on site.

"la meilleure place pour rester aThunder Bay ON"

5
06/09/2017

You cannot ask for a better place to stay in Thunder Bay. clean rooms excelllent foods, personnel helpful and always willing to help with a smile. there is not much that you cannot like everything is perfect inside and outside

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
WOW Thank you Marie for making my Friday! Thank you for choosing to stay with our Best Western PLUS property. You are a big part of our success when you give us such rave reviews on Trip Advisor. Your opinion is important. I am delighted that we met and exceeded your expectations. I hope that we can serve you for future visits to Thunder Bay. Enjoy the beautiful fall months ahead. Roberta Sawchyn, CHA General Manager

"Love this hotel!"

5
05/09/2017

The hotel property is beautiful. The restaurant has very good food and drinks. The rooms (and hotel overall) are clean and comfortable. Whenever we fly out of Thunder Bay, we like to stay at the Norwester the night before. You can leave your vehicle there while you are gone and they provide a shuttle service to and from the airport.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Hello Michelle And we love that you choose to stay with us, Thank you. I am delighted to hear that you enjoy all the amenities of the property and that you find it so convenient to stay at our hotel. We look forward to your return and thank you for your loyalty. Happy travels. Sincerely, Roberta Sawchyn, CHA General Manager

"Norwester Best Western in Thunder Bay"

5
05/09/2017

A sensational place to stay. The lobby, rooms, staff and dining room were all awesome. The meals were great and served by very friendly staff. The young lady at the check-in desk was so very smiley and helpful. As the rooms seem to gave been very recently rebovated with new bedding it made it seem so inviting. Definitely no problem with any part of our stay!

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day William and Linda Wow I am delighted to hear that we met and exceeded your expectations for your recent stay with us. Thank you for noticing our recently upgraded guest rooms. I am glad that you liked our choices. Having no problems when traveling is important. Thank you for noticing the efforts of our staff. I will be sure to let them know that their friendliness does not go unnoticed by you our guest. Thank you for choosing us and we look forward to serving you for future stays. Enjoy the fall months ahead. Sincerely, Roberta Sawchyn, CHA General Manager

"Manager of the year!"

5
05/09/2017

The manager was so helpful, we were in expectedly turned away from another hotel for over booking and The manager at the norwester hotel helped fit us in with some discounts. He remembered our names and checked with us the next few days... plus free poop bags for our dog!

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted to hear that we were able to accommodate you at our property for your stay in Thunder Bay. I am also happy to hear that our Guest Services Manager Justin met and exceeded your expectations. I will be sure to let him know that you consider him "Manager of the Year"! I am glad that we put a positive spin on your Thunder Bay stay and hope that we can serve you for future stays. Sincerely, Roberta Sawchyn, CHA General Manager

"fishing trip"

5
05/09/2017

Always try to stay here on way to Armstrong with group I fish with. Always clean and for a hotel restaurant the food is actually quite good so we don't have to drive into town for dinner or breakfast. Staff is also very helpful

"travelling across country"

4
31/08/2017

I enjoyed my stay. the room was comfortable and clean. we woke early and decided we wanted another day of rest. front desk was very accommodating. I would stay here again. the restaurant was good. enjoyed dessert and tea in our room

"Room with a view."

5
31/08/2017

Clean and comfortable room on second floor facing the back.Great view of mountains. Nice area to spend the day hiking or simply relaxing. Friendly and competent staff. Great breakfast menu included with the stay.

"Great . "

5
30/08/2017

Short stay here for a little anniversary/ wife's birthday trip. Everyone was extremely nice and we were given the Mt. McKay suite , which was incredible! My wife said it had the best shower in the world! We had dinner and breakfast in the restaurant and both were good. Tried Poutine for the first time. Very good but I'm sure my doctor wouldn't approve ; ( . The waitress/ bartender was great! She was game for making some new cocktails and did them justice. Overall we loved it and we will surely stay again if we are in Thunder Bay.

"Nice"

3
30/08/2017

The facility was very nice and clean. The room was noisy between the traffic in the hall and the vibrations in the ventilation system. Unfortunately, sleeping was a trial. The staff was very friendly, especially in the restaurant. Food was good.

"Good hotel"

4
30/08/2017

Good hotel. Convenient restaurant on premises for late arrivals. Of three rooms allocated one was not what was specified in the reservation which made me wonder if the clerk even looked at the reservation. The room allocated was a pet friendly one on the ground floor. The clerk "thought" our party had a pet. Thought?

"Highly recommended"

5
24/08/2017

Very pleased with everything, friendly staff that went above and beyond expectations. Beautiful location, I would highly recommend this hotel. Clean and inviting hotel, rooms comfortable, well looked after

"Perfect location!"

5
18/08/2017

Our stay was very comfortable in a two room suite. Comfortable beds, quiet room, good ammenities, convenient parking and very clean. There is a nice outdoor deck by a small fountain pond. It's a nice place to bring a cooler of food and drinks. Front desk staff had the ultimate mix of professionalism and friendliness. I'd stay there again.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Rachel Thank you for your five star Trip Advisor review and thank you for choosing to stay with our award winning property. I am delighted that you enjoyed your suite and the scenic mountain surroundings. Your opinion is important to our success. Thank you also for complimenting our staff. We look forward to serving you for future visits. Enjoy the rest of your summer. Roberta Sawchyn, CHA General Manager

"Entering Thunder Bay"

5
16/08/2017

The hotel was located in beautiful surroundings. The exercise facilities were superb. Our room had was suitable for elderly or people with handicapping conditions. We especially loved the breakfast because patrons can choose almost anything on the menu.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Christine Thank you for your wonderful Trip Advisor compliments. Your opinion is important to our success. I am delighted that we met and exceeded your expectations of a hotel stay. Your comfort is important so it is great that you enjoyed our mountain location and hotel amenities. I will be sure to let the chef know that you loved your breakfast in our on site restaurant. We hope to serve you for future Thunder Bay visits. Enjoy the rest of your summer. Sincerely Roberta Sawchyn, CHA General Manager

"A wonderful place to stay"

5
16/08/2017

We have been to the Norwester once or twice a year for the past couple of years. It is a great location, the facility is well kept, the pool/sauna area is great! Staff are wonderful! Highly recommend!

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day What a compliment! Thank you for your loyalty to our Best Western Plus property here in Thunder Bay. It is truly a compliment to us that you continue to return to stay with us. I am delighted that we meet and exceed your expectations as a traveler. Thank you for complimenting our staff on such a well kept hotel and being friendly. Customer service is very important to our success so thank you for recognizing our staff's efforts. Your high recommendations on Trip Advisor is a true compliment. We look forward to your return. Sincerely, Roberta Sawchyn, CHA General Manager

"Grandson's Wedding"

5
16/08/2017

Beautiful setting for a summer wedding outside. The grounds are beautiful with the background of Evergreen trees, fountain and mountains. The staff were so interested in what was happening and wished the couple the best. They almost felt like part of the family. The motel was convenient to the airport and on a main highway, easy access to places like Terry Fox Monument etc.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Joanne I am delighted that you were so happy with your stay at our Best Western property for your grandson's wedding. Thank you for complimenting our staff on their care for this important life event. Our mountain location is lovely for weddings. It is a compliment to us that your grandson and wife chose our hotel. I hope that you get the opportunity to come back and enjoy a vacation with us. Hope you enjoy the rest of the summer. Sincerely, Roberta Sawchyn, CHA General Manager

"poor customer service"

3
15/08/2017

reception was just ok but we specifically asked about hot tub and pool facilities and were told yes all is open and given hours they were open.The following morning the hot tub was empty so I was upset because not advised it would be closed in morning. One staff member told me oh it is closed on Thursday mornings for cleaning. So why were we not advised of this on check in on Wednesday? No consideration for their guests, especially when we specifically asked about the facilities.Came across like they did not care about our interest but we only book hotels that have hot tub and pool to use! General Manager had the look on her face that she was not even listening or caring about our feelings. so we wil lnot be using Best Western chain anymore.

"Great Stay"

1
14/08/2017

This motel is fantastic, the grounds are like a park and the staff were great The pool and hot tub were clean and warm, the room was clean and comfortable and the bed was comfortable. The Wi-Fi was wireless and easy to connect to and was reasonably fast. I will defiantly stay there again if I am in the area.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Theodore, WOW thank you for your wonderful Trip Advisor review. I am delighted that we met and exceeded your expectations. Unfortunately, you scored us a 1 and not a 5 so although this is a great review it is scoring as a low review. If you wouldn't mind going back in and revising the rating it would be greatly appreciated. We look forward to your return. Sincerely, Roberta Sawchyn, CHA General Manager

"Excellent sums it up"

5
10/08/2017

WE have stayed at the Norwester several times over a number of years - my location of choice in T Bay. Always a good place. This last trip was extra special as we got a few extras and treated really well. e.g. we promptly got a room change when we asked to have an external door...

"Great hotel with friendly staff, a swimming pool, restaurant, lots of parking & comfortable rooms with a view"

5
09/08/2017

We've stayed at this hotel several times over the years, and on our recent road road to Vancouver, we stayed there again twice! After a long days drive, the last thing you want is to search for a restaurant. This hotel has a restaurant that is open late, you can park your car just outside your room and take your luggage in, the room has a view of the hill and pond behind the hotel, they have a pool, their bathrooms are properly ventilated with bathroom heat lamps, and most of all - the staff at the reception and the restaurant are friendly and great people to deal with! We will stay here again when we visit Thunder Bay.

"Late Breakfast"

3
07/08/2017

We rented three rooms for six guys going fishing. The nights sleep was ok. But when we went for breakfast at 6:10am they said it didn't open untill 6:30 so we left without anything and headed on down the road to find something to eat.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Tom, I am so sorry that you missed breakfast, we do have breakfast to go for those early risers available at the front desk. Perhaps you didn't pass by the front desk on your way out? I would like to make this up to you by offering you rewards points should you be a Best Western Rewards member. Please contact me directly at [email protected] so I can look up your reservation. Again I apologize for this inconvenience. Hope you caught lots of fish. Roberta Sawchyn, CHA General Manager

"So relaxing"

5
07/08/2017

The rural setting for the Best Western Plus Norwester not only adds to the overall ambiance of the hotel, but is perfect for achieving the peace and quiet one looks for in a get-a-way. As we had to wait a few minutes for our room, we were offered a much appreciated free beverage in the restaurant.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Bonita Thank you for choosing to stay with us for your stay in Thunder Bay. I am delighted that you enjoyed our peacefull scenic location. I am so glad that we met and exceeded your expectations for this hotel stay. We look forward to serving you for future stays in Thunder Bay. Sincerely, Roberta Sawchyn, CHA General Manager

"Great customer service"

5
07/08/2017

I mention I was with my wife and it was our 2nd anniversary. They tried giving us the honeymoon suite but since I was using my aero plan points she wasn't able to give that room to us, so she treated us to a free breakfast. I really wasn't excepting anything but was grateful for the offer. I am sorry I didn't get her name but thanks to her.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Jeff Happy Anniversary! I hope you had a delightful stay with us and an enjoyable complimentary breakfast. Unexpected pleasures are always nice! Thank you for choosing to stay with us and please call us in advance and we will be sure to book the spa suite for your anniversary next year. Sincerely, Roberta Sawchyn, CHA General Manage

"Worth the little bit of travel from Thunder Bay"

4
03/08/2017

Booked two rooms for one night at last minute on Travelocity. I wanted to check it out before committing. It was great. Breakfast and servers are fantastic. When I wanted to reserve my two rooms for another night, the front desk went above. Offered multiple rooms for us to move to. I was very impressed with the place and service since the price of rooms was lower than other accommodations in Thunder Bay.

"Passing through"

5
03/08/2017

Nice place to stop on way through Thunder Bay. Great complimentary breakfast was a really nice surprise. Staff was very friendly even late at night. We needed a first floor room and even though we came after 10 they were able to accommodate.

"Lovely service"

5
02/08/2017

When Air Canada's terrible customer service has left you feeling sour, let this place restore your faith in the travel industry. After our flights were canceled, we booked here from the airport. The staff could not have been kinder or more helpful. A front desk agent jumped in the shuttle to pick us up within ten minutes of our booking. The restaurant was very good, we had a nice view from our room and the front desk even comped us an early morning taxi for our flight.

"Another enjoyable stay at the NorWester"

5
02/08/2017

We always have an excellent stay at the Best Western NorWester in Thunder Bay. The staff is always cheerful, even when we arrive late at night. The restaurant is open early enough to get us on the road again for a long drive ahead.The location is very relaxing and the view is great. Our favourite hotel in the City.

"The rooms at the Best Western in Dryden Ontario Canada"

4
02/08/2017

Staff is very courteous and accommodating, rooms are very clean and comfortable. Highly recommend staying here. Food very good at restaurant and the staff is very quick on placing your food order. From one to five I would rate this hotel at a four.

"An awesome night!"

5
26/07/2017

This was a gem on our drive from Calgary to PEI. Michelle at the front desk went above and beyond by making sure checkout was the simplest and that we were all set for an early morning start. This was a beautiful, smart, immaculate hotel that feels more like a small resort after a long day of driving.

"Very nice hotel-quiet/clean"

5
24/07/2017

This hotel is located just south of Thunder Bay. The staff was great and the place very clean/well kept. A great place to get a good nights sleep. We only stayed one night (traveling through), but if we were in the area for ant length of time we'd definitely stay here again.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Dan Thank you for your wonderful compliments to our staff. They strive to offer superior customer care each and every day, I will be sure to let them know that their efforts do not go unnoticed. We post our Trip Advisor comments in our staff room. Noticing our cleanliness is very important to us as well, we strive to be ultra clean. Thank you for choosing to stay with us and for your very valued opinions. We look forward to having you stay with us for future Thunder Bay visits. Enjoy the rest of your summer. Roberta Sawchyn, CHA General Manager

"Best Western Plus Nor'wester Hotel, Thunder Bay, Ontario"

5
23/07/2017

This Hotel is located on the edge of Thunder Bay. Although not located on Lake Superior, it is scenic, none the less. We were able to take a nice walk around the property and down the road to enjoy nature. We had a fine dinner at the Hotel Restaurant, where the service was good. The pool and sauna were popular. Our room was very nice. At about 12:45 am we were awakened by some late arrivers attempting to enter OUR room. They promptly left after I informed them that they were at the wrong room.I was initially frightened when in this situation, but it turned out fine. I'm not sure if this is the fault of Best Western management, as I don't know whether or not they were drunk. But, if they were, I would suggest accompanying such individuals to their room to assure that they quietly find the correct room. We were able to order breakfast off the menu the next morning. It was good but the restaurant was under-staffed at the time. I would definitely stay here again.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted that you enjoyed our scenic mountain location. Thank you for choosing to stay with us your opinions of our property are so important. I would also like to thank you for your suggestion of escorting intoxicated guests to their room. If it is late evening and there is only one person on at the desk this may present a challenge. Very often our banquet staff do assist people to their rooms after the wedding function. I apologize that someone disturbed your sleep that evening. I will be sure to let the chef know how much you enjoyed your meals at the hotel. Thank you for staying with us and we certainly hope that we can serve you for future Thunder Bay visits. Have a wonderful summer Roberta Sawchyn, CHA General Manager

"Very nice stay"

4
22/07/2017

While in Thunder Bay to attend a wedding, I stayed at this hotel. They gave me a bit of a discount, because my sister booked the reception at their hall. I chose not to pay extra for the breakfast, but that option was there. They had a pretty good work out facility, and swimming area. Nice scenery for taking wedding photos. I've heard that some people had problems with the management, but as far as I know, my sister, and brother-in-law didn't. I would recommend this hotel.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing to stay with us while attending your sister's wedding held here. I hope that you enjoyed the wedding. I would be interested to know what issues that others experienced so that we could rectify. Thank you for complimenting our surroundings and for recommending our hotel to others. Your opinion is important to us. Have a wonderful summer Respectfully Roberta Sawchyn, CHA General Manager

"best western plus in thunder bay"

4
20/07/2017

We recently stayed at the Best Western,Thunder Bay.The room was well cleaned and the service at the restaurant was good. The front desk service was efficient and helpful. It was a stay one will remember as we were treated so well when we were leaving . The manager came out to the porch to send us off and before that asked if we had a good stay.We never had such a warm send off in all out stays as a frequent traveler.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Evening Thank you for your kind comments. It was our pleasure to have you stay with us. I am delighted that this stop during your travels will be the memorable one. That is what travel is all about, making memories. Thank you for choosing to stay with us and we look forward to serving you for future trips to Thunder Bay. Have a wonderful summer. Roberta Sawchyn, CHA General Manager

"Nor wester in Thunder Bay ontario"

5
12/07/2017

We arrived at the nor wester after traveling from Dryden and were welcomed at the reception desk with a very nice girl , we had dinner on the patio and enjoyed the view,breakfast was included and we Could order off the menu it was delicious and the service was great ! The girl at the pool area was very attentive and amazing! ,

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Wendy Thank you for your wonderful review and for staying with us. I am delighted that you enjoyed every aspect of our property. Being comfortable and treated well is so important and it is a pleasure to hear that our staff was so accommodating. I will be sure to let the staff know how happy you were with your stay. I certainly hope that we can serve you for future visits. Have a wonderful summer! Roberta Sawchyn, CHA General Manager

"Clean and accommodating"

5
11/07/2017

The room was emaculate with every amenity you might need. Lived that there were 2 bathroom sinks and lots of mirrors and plugs. People can get ready while someone else is in the shower. It would have been nice to have coffee in the lobby for guests who didnt buy breakfast but otherwise perfect!

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Terry Thank you for choosing to stay with us and for the wonderful comments especially about our cleanliness level which is so important to guests. I will be sure to let the housekeeping staff know that their efforts do not go unnoticed. I am delighted that we met and exceeded your expectations. We do have a summer refresh station in the lobby but not coffee. Thank you for the suggestion. We hope to serve you for future visits. Sincerely, Roberta Sawchyn, CHA General Manager

"Would stay again"

5
11/07/2017

Great hotel with view of bluffs. If you prefer to stay in less congested areas, then check this hotel out. Good sized rooms, many with a balcony, are clean and comfortable. Comes with credit for made-to-order breakfast. Stayed only one night but was a pleasant experience.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Hello Melinda Your 5 star review of our property is very much appreciated. How our guests feel and how they rate us is very important to us. I am so glad you enjoyed your made to order breakfast. Pleasant experiences while travelling are important and I am delighted that we made your travels enjoyable. Hope to serve you for future Thunder Bay visits. Thank you for choosing us. Sincerely, Roberta Sawchyn, CHA General Manager

"Terrible check-in"

2
10/07/2017

After a very long drive we arrived at the hotel to find no parking. There was a high school graduation going on apparently. It was raining and we had small children with us, had to push through all these teenagers to even get into the door to the lobby. Waited at the desk as the receptionist took her time talking to her friend beside us. Finally got to our room, beautiful view with access to outside. But it was dark and the carpet was wet by the patio doors. No breakfast included and the restaurant was pricey and took a long time. Will not be staying here again.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day First may I offer my sincere apologies for your less than acceptable experience at our property. The graduates that were in our lobby were not invited to the property. They descended on us via social media to take photos in our lobby because it was raining outside. As you experienced there were over 100 people who arrived and kept coming. I personally tried for over 1 and a half hours to get them off site. The parents taking the photos were very rude and the students didn't care what I was saying to them. Our staff were very distracted by all of this, which is not excuse for them not taking proper care of your check in. I cannot tell by your Trip Advisor review name who you are but I would like to make this negative experience up to you by issuing Best Western Rewards points to you if you are a rewards member or some other compensation. Please forward me your name and address via my email [email protected] or contact me at 807-473-2454. Again I apologize for this lack of customer care. Respectfully, Roberta Sawchyn, CHA General Manager

"Beautiful View"

4
10/07/2017

This was a very nice hotel. The pool and sauna area was very well maintained. The view from our room was magnificent. Staff was very helpful and very friendly. Located on the outskirts of town so not a lot of traffic to contend with.

"Good sleep"

4
06/07/2017

Driving out west and decided to spend the day and evening in Thunder Bay Nice spot just outside the city. Close enough to drive in for dinner and a movie but far enough away that it is quiet and peaceful vs hustle of hotels in the city center.

"Great Room, Great Service"

5
06/07/2017

Room had a queen size bed and excellent internet. Slept well even though my neighbor was a bit active and I had to wake up early for the flight out. Only stayed one night but I wish I had stayed longer! High quality compared to the other Best Western and other hotels that I stayed at for work the previous 8 days. Seven minute (roughly) drive from the airport, gas station a crossing over, and restaurants within a 2 minute drive. Did not eat at in-hotel restaurant but room service was offered. Hotel staff were very helpful in providing information and signed me up for a rewards program. My phone fell in a lake and I needed to remove my SIM card. The receptionist gave me several paperclips so I could do this (iPhone needs a paperclip for SIM removal).

"Great visit, booking awful!"

4
05/07/2017

This is the second time staying here, and I really liked it! The bad: the booking through the main number (Phoenix,AZ)--awful!! 18+min on the phone and no booking...staff there incompetent to do this...please change that process, it takes away from the great site! The good? Everything else! The staff on site were wonderful :) The location is great for me-nice grounds, and pet friendly :) Beautiful greens for the 4-legged ones. Quiet rooms, fair prices, comfortable beds, and easy outdoor access for pets, loading and unloading vehicles. The rooms are very clean, which is a big must-have. Parking very plentiful. AC, decent cable, room storage great. Would definitely return!

"Always reliable"

5
04/07/2017

Great location for overnight stop. Best Western always provides comfortable rooms, good breakfast and good locations. Mainstay for summer travel. Travelling across Canada this summer and Best Western is our preferred accommodation

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Bonnie Thank you for your brand loyalty to Best Western. I hope you are enjoying all of your Best Western stays and brand rewards. Thank you for choosing to stay with our Best Western PLUS property for your stay in Thunder Bay. I am delighted that you found our guest rooms and breakfast service to be to your liking. I hope that you enjoy your summer travels and Best Western stays. Hope to see you soon. Have a wonderful summer! Roberta Sawchyn, CHA General Manager

"beautiful"

5
03/07/2017

the place is awesome staff is great.breakfast was very nice.the view from the room was beautiful.the staff is very friendly and help full.they have parking that backs up to your room on the first floor and you have patio doors to get to your vehicle and unload.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for your amazing Trip Advisor review and thank you for choosing to stay with us. We appreciate your business. I am delighted that we met and exceeded your expectations. Superior Customer Service is what our staff try and achieve everyday with every guest so I will be sure to let them know that their efforts do not go unnoticed by our guests. So glad that you enjoyed our property, we hope to serve you for future Thunder Bay stays. Have a wonderful summer! Roberta Sawchyn, CHA General Manager

"Very Nice Hotel, Classy "

4
27/06/2017

I really enjoyed my stay here, they go all out and it is not ridiculously expensive. It is pet-friendly for a fee ($20?) and the daily rates are not too bad. It is on the outskirts of town, near Mount McKay, a location I prefer. Everyone who worked there was friendly. Great tv and room. Lots of land to walk your dog. Two good restaurants you can walk to including the one in the building.

"Excellent overall business travel experience"

5
27/06/2017

I stayed at the NorWester three nights for a business trip that took me across Northern Ontario. As a frequent business traveller I am very particular about where I stay. The hotel was clean, the service was excellent and the food (and servers) in the restaurant was great (try the Pickerel Dinner or Pickerel sticks if you have a chance). I was lucky enough to get upgraded to a Suite for the last night. It was an exceptional room and great for getting work done while on the road. I have my new go to place to stay when I am in Thunder Bay.

"Unexpected"

5
24/06/2017

My kids loved the pool. It was large enough for them to practice. The staff was wonderful and attentive to our needs. Having a menu to choose from for breakfast instead of buffet style was a bonus for our free breakfast.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Trish Thank you for choosing to stay with us and I am delighted that your children enjoyed the pool and that your breakfast was an unexpected delight. Thank you too for recognizing our staff's customer service. We appreciate your business and we hope to serve you for future stays in Thunder Bay. Have a fun summer! Roberta Sawchyn, CHA General Manager

"Great place to stay in Thunder Bay."

5
24/06/2017

Staff very friendly and helpful, rooms were great, and the breakfast was wonderful. Was in Thunder Bay for a concert and could not have asked for better accommodations. The staff was extremely helpful in getting us transportation to and from the concert.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Hello Mary Jane I hope you enjoyed the concert and thank you for coming to Thunder Bay to see the concert. I am so glad that our staff could assist in your transportation to and from the concert. I will be sure to post your Trip Advisor for our staff to read. Going above and beyond is what they strive to do each and every day. Thank you for choosing to stay with us and we hope to serve you for future visits to Thunder Bay. Have a great summer! Roberta Sawchyn, CHA General Manage

"Great Stay!"

5
23/06/2017

Our fishing group has been coming to Ontario for 20 years and our first stop is always the Best Western Nor'wester in Thunder Bay. The staff are courteous, friendly, and professional and have gone the extra mile to ensure we are happy with our stay. The rooms are clean and comfortable and the location is ideal for our needs. I would definitely recommend BW Nor'wester to anyone travelling to Thunder Bay!

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Morning What a great review to read first thing in the morning, thank you for making my day and thank you for choosing to stay with us. Your groups loyalty is truly amazing for 20 years. I am delighted that we meet and exceed your expectations consistently. I hope the fishing was great and we look forward to your return next year. Have a wonderful summer and catch lots of fish! Roberta Sawchyn, CHA General Manager

"Time for a Facelift?"

3
22/06/2017

This hotel could use updating. The workout facility is great, but the rest of the place is a mix of updated and out of date. Pretty hard to find a great place in Thunder Bay, though. Service was excellent.

"Thanks for the Memories."

5
13/06/2017

Great location. We visited for a family wedding. We also visited area parks. Best Western was central to our family plans. Used the pool for a family pool party the evening prior to the wedding. Couldn't have had a better time. You assisted our family in building memories of a very special occasion.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Michelle Building positive family memories are so important on the road of life. I am so glad that we were a part of your Thunder Bay experience in a positive way. Thank you for choosing to stay with us it was our pleasure to have your family enjoy our pool area. We hope that we can serve you for future stays when you come to enjoy your family. Have a great summer! Roberta Sawchyn, CHA General Manager

"20 History of visiting he Norwester"

5
10/06/2017

For 20+ years I and a group of 22-24 fisherman per year have been a guest at the Norwester on our annual fishing trip to Holinshead Outfitter ( best kept secret for great fishing) . We stay at the Best Western Nor western Hotel right across the street. The service is always top notch. Being foreigners despite most of us being from Minnesota Canada is still a foreign country. We are always made to feel at home. Whoever is in charge of hiring the staff is to be commended. Every year we are met with a friendly cordial fun loving staff..... Suzie the front desk greeter has been there long enough that she recognizes us as we walk through the door. She is one of the bright spots of our visits. She even remembers some of the deceased member of our group by name. We always stay on Fathers Day Weekend in the middle of wedding season so the hotel is always bust. Never the less we get great service Perhaps the biggest compliment that can be made is that they have kept 20 customers coming back for so long.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
WOW David First may I say that your group gives new meaning to LOYALTY. Twenty plus years is awesome and Canada, as well as us, thank you for coming to enjoy our fishing and hospitality. Made to feel welcome and at home is what we strive to do each and every day with our guests. Susie is wonderful and we are certainly lucky to have her working for us. I will be sure to give her this review to read and reward her for her great service to your group. Thank you for your business as it is important to our success and we look forward to your return next Father's Day. Hope you caught lots of fish, your quota of course!!! Enjoy your summer. Roberta Sawchyn, CHA General Manager

"Great Placevto stay"

5
31/05/2017

Have stayed many times, but recently they added a breakfast with rental. This is great, the best breakfast deal in the north, order from the menu and served to your table, worth the price. Quiet location. Clean room. Pleasant staff, quick check out appreciated.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Tom Thank you for your continued loyalty to our property. Your business is important to us and we are pleased to serve you. Thank you too for the wonderful comments about our staff. They strive everyday and every guest to deliver on superior customer care and I will be sure to tell them that their efforts do not go unnoticed. We look forward to your next stay with us. Sincerely, Roberta Sawchyn, CHA General Manager

"Bestwestern Norwester"

5
31/05/2017

If you prefer a quiet atmosphere, this is a great place to stay. I find it relaxing for both business and leisure. Staff is very helpful and friendly. The restaurant has a small but nice choice of food and the food is excellent. Definitely would stay here again!

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted that you found our property to be so relaxing and that we meet your needs for both business and pleasure. Your business is important to us and we thank you for choosing to stay with us. We look forward to serving you for future stays while in Thunder Bay. Sincerely, Roberta Sawchyn, CHA General Manager

"Very friendly staff.. Great atmosphere."

5
31/05/2017

First time at this establishment and I was very impressed with the good quality of the hotel, everyone was very friendly and helpful... I will decently Wii e staying there again for my next stay in Edmonton. They also have a restaurant where you can have a decent meal.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for your great review, I did notice however that you said "next stay in Edmonton" so I am thinking that you have been traveling a lot and meant Thunder Bay! We are delighted that you enjoyed your first time stay at our property and that we met and exceeded your expectations. I will be sure to pass on your wonderful comments about our staff being so friendly and helpful. Its important that they know how much their efforts are appreciated. We look forward to you staying with us again. Sincerely, Roberta Sawchyn, CHA General Manager

"Great room, inconvenient amenities"

3
31/05/2017

This was my second stay at the hotel and this time, I remembered why I had tried to avoid the property. The rooms are great, the staff is lovely, however as a business traveller I have to be up and out the door by 7 AM when I'm in town. Which means that neither the fitness centre neither the restaurant are open early enough for me to make any use of them. Even if they were open 30 minutes earlier at 5:30 AM and 6:30 AM respectively, then I would have time to get a workout in and eat breakfast before I left for work. Another alternative, would be to make a continental breakfast station with coffee and Muffins available before the main restaurant opened.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I am delighted to hear that you like our rooms and that our staff are lovely. I apologize that the restaurant is not open until 7:00AM however we do offer "Breakfast to Go" for those travelers that need to be on the go early from Monday to Friday. It is available at the front desk and contains a piece of fruit, granola bar & juice and is complimentary. Our fitness facility is open from 6:00 AM to 10:00 PM daily. Your business is important to us and we hope that you will continue to choose to stay with us in light of the new information I am sending to you. We hope that we can serve you in the future. Respectfully, Roberta Sawchyn, CHA General Manager

"Best Western Thunder Bay"

5
31/05/2017

Great service, great rooms, nicely appointed with terrific views and friendly guests! The best part was the decor, and the friendly staff going out of their way to help out with any concerns, or needs such as breakfast times and location of restaurant and the workout gym and conference areas. Over all a very very enjoyable 2 day stay at Best Western Norwester Hotel

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day David Thank you for your wonderful Trip Adviser comments. I am delighted to hear that our staff met and exceeded your expectations. They try every day to deliver on superior customer care and I will be sure to tell them that their efforts do not go unnoticed by our guests. Travelling can be hectic so I am happy that you found our property so relaxing and enjoyable. We hope that we can serve you for your future travel needs when visiting Thunder Bay. Sincerely, Roberta Sawchyn, CHA General Manager.

"Nice stay"

4
24/05/2017

We booked this hotel for the pool experience to find that it is being renovated. Disappointing but we were given a room upgrade and free breakfast. The restaurant food was ok and portions are large. However we had to return the pizza because it was not cooked. The waitress was awesome and gave us a discount on our bill. Overall staff were fantastic, room great, food is ok, location is near airport but out of the way from city traffic.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I apologize that our pool was under renovations, never a convenient time to do this work as someone will always be disappointed however the results will be well worth it. I am delighted to hear that you were upgraded and given complimentary breakfast for this inconvenience. I have spoken with the kitchen about insuring the products they are sending out are of high quality, thank you for bringing that to my attention. I hope that we can continue to serve you for future visits to Thunder Bay. Thank you for your business. Respectfully, Roberta Sawchyn, CHA General Manager

"May 24 Visit"

5
23/05/2017

Goes above and beyond to ensure that the guests are comfortable. Restaurant is excellent for all meals. Staff is amazingly friendly, and caring. Always pleasant, always smiling. Looking forward to doing it all again next year.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Vera Thank you for choosing to stay with us, your business is important to our success. Thank you too for the wonderful compliments about our staff and food offerings. We look forward to serving you again next year. Have a great summer Roberta Sawchyn, CHA General Manager

"HORRIBLE service. If a main feature of your hotel is not available, you should notify guests!"

1
22/05/2017

So inconsiderate and completely inexcusable. We were excited to travel and we chose this hotel based on their pool, spa and sauna. After driving for hours, we checked in and were informed at the desk by a small sign that the pool was closed. 2 kids, pouring rain, and no pool! Desk staff blamed the website for 'not putting it up there'. They had our phone number, our e-mail, but never once notified us of the closure. Even after we expressed our dismay, nothing was offered. At check out, we again stated how disappointed we wee, at which point desk staff said, 'you can come back when it's finished in July'. Sorry, you've lost our business forever.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day I tried to research your reservation by this review signature however we cannot identify who you are. I am not sure which website you booked through as it is clearly posted on our Best Western site as well as Expedia, Booking.com and others that our pool was closed for maintenance. However, this does not in any way rectify your disappointment of not having a pool available for yourself and your children. There is never a good time to have to do maintenance to our pool as someone will always be disappointed. I have spoken to the front desk staff to try and determine who assisted you at check in and check out so I could direct them on better solutions to rectify your disappointment. I would appreciate it if I could have the opportunity to speak to you directly. I can be contacted by email at [email protected] or by telephone 1-807-473-2454. I hope that you found your accommodations comfortable and I truly regret that we have "lost your business forever". As you can tell by our reviews we strive to deliver on superior customer care each and every day. I apologize again that we failed you and your family. Respectfully, Roberta Sawchyn, CHA General Manager

"stay on across Canada trip"

5
20/05/2017

This hotel has excellent staff. We stayed in a suite with excellent features. The living area was very functional and bright with a view to wide open space with pond and lawn. Parking was adjacent to the room. The bedroom was roomy with large bed, TV and night stands. The bathroom was very bright with large shower with multiple water outlets and jets. A separate mini washroom was very functional. Overall, the experience, accommodations and staff were excellent.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Roy Thank you for such wonderful compliments about our staff. I am delighted that you enjoyed one of our suites and found it so comfortable. What our guests have to say about us is so important and I will be sure to let our staff know that their hard work does not go unnoticed. We appreciate your business and we hope to be able to serve you for future visits to Thunder Bay. I hope you are enjoying your cross Canada venture. Sincerely, Roberta Sawchyn, CHA General Manager

"Wedding weekend"

4
19/05/2017

Just in ThunderBay for the weekend, for a wedding. Hotel is close to airport and the Country Club venue. Was disappointed to know there were no discounts due to the pool and hot tub being out of commission. At least if we were discounted, our invoiced didn't reflect that. :( The hotel presents as a motel, in appearance, so we dismissed it's appearance at first glance. Easy access via side door, restaurant staff were pleasant and efficient. This location is not close to downtown, or many of the sight-seeing locations such as Kakabeka Falls, the downtown waterfront, the Sleeping Giant Park or Terry Fox memorial. Easy to get to, but a minimum of a 20 min drive to these locations.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for choosing to stay with us as our property was close to your wedding venue. I wanted to check your reservation to see if it was discounted at all for the inconvenience of the pool being closed for renovations and painting. Please send me your contact information to [email protected] I am pleased that you found our staff so accommodating and efficient. I hope that you enjoyed visiting Thunder Bay. Thank you again for your business. Respectfully, Roberta Sawchyn, CHA General Manager

"Best Hotel Stay"

5
17/05/2017

I travel through Thunder Bay often and always try to stay at the Best Western Plus NorWester because the staff are so helpful, pleasant, and knowledgeable. The rooms are always very clean and well equipped with nice linens and a very comfortable bed. The restaurant has very good food and the staff there are also very pleasant. Prices are reasonable for the food and the quantity of food is more than I expected. The hotel is clean, well decorated which provides a warmth not found in other hotels. I would highly recommend this hotel.

"Great Stay"

4
16/05/2017

This very attractive motel is right on the highway and is in a beautiful setting. They have a very inviting sitting area with a scenic view of the surroundings. The desk clerk was very friendly and helpful. The room was attractive and very comfortable. We had made reservations on the road and got a great deal on our room. They have their own restaurant and we felt that the prices were very reasonable unlike other places that feature their own restaurant.

"Tidy room + pleasant service"

5
15/05/2017

Very good experience! We were having a conference there, tasty food, quiet rooms, although the pool was not available at the moment, I burnt some calories in the gym. Customer service is really nice and warm. "thumb up"

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for your wonderful Trip Advisor review of our property. Your opinion is important to our success. I apologize for the pool not being available due to upgrades and painting of the pool. Glad you were able to use our full service fitness centre. Thank you for recognizing our staff for their warm and nice customer service. Our staff are who makes our hotel successful. Hope you enjoyed your conference and I well let the chef know how much you enjoyed the food. We hope to be able to serve you for future stays. Sincerely, Roberta Sawchyn, CHA General Manager

"unexpected stay"

5
11/05/2017

Good experience - forced to stay in Thunder Bay for extra 2 days - due to no flights in and out of airport. Pleasant service, excellent rooms. Due to ice and snow storm, no venturing outside or sight seeing! Well, I was there for business ---

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Yes that was quite the ice storm, made for a crazy couple of days here in Thunder Bay. I am so glad that your experience with us was so positive. We tried our best here at the Nor'Wester to make the best of a bad situation. Thank you for your patience those two days. Thank you also for complimenting our staff who worked so hard to make everyone comfortable and happy. Sincerely, Roberta Sawchyn, CHA General Manager

"Enroute to cruise ship"

5
04/05/2017

Spent the nite left the car at the holel and was driven to the airport the next day. When we returned we were picked up and driven back to our room. No charge for the taxi and no charge for parking. The room was excellent and the staff very friendly and helpful. Looking forward to staying there again.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Marvin Hope that you enjoyed your cruise. Wish I was there!! I am delighted to hear that our staff were so accommodating to you. Just makes your vacation a little bit better! Thank you for complimenting our staff on their customer care. I am delighted that you found your accommodations so comfortable. We look forward to your return as well. Sincerely, Roberta Sawchyn, CHA General Manager

"Nice Room, terrible customer service. "

2
04/05/2017

Originally we were planning on staying here 2 nights however due to the awful customer service from the supervisor we will be leaving tomorrow. The room is nice however we drove 9 hours and were looking forward to the spa facilities. This was not clearly marked in the booking site and we are extremely disappointed with the attitude and way this was dealt with. Regulars that won't be back .

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day Desiree I am so sorry that we did not meet your expectations at our property. Unfortunately, although our pool closure for upgrading has been posted on all of the external websites it obviously was not clear to the booking guest. There is not ever a good time to close the pool area but we feel that it is vital to the success of our property to always keep upgrading and refreshing all areas of the hotel. Thank you for your comments about our nice rooms. I sincerely apologize that one of my staff did not reply to you in a satisfactory way. I have spoken with the front desk staff about your situation and told them that their approach should be much more concerning to your frustration with the pool being closed. I sincerely hope that you reconsider staying with us again, I will check with your booking to see if you are a Best Western Rewards member and try and make this experience up to you. Please do not hesitate to contact me directly for further discussion 1-807-473-2454 or [email protected] Respectfully, Roberta Sawchyn, CHA General Manager

"An outstanding "home away from home""

5
04/05/2017

This has been our hotel of choice for the past three years and it has never disappointed. The facilities and guest rooms are very clean and well maintained and the scenery surrounding the property is breathtaking. All of the staff are warm, friendly and courteous and they ensure that each guest is made to feel valued and welcomed. The food in the restaurant is consistently fresh and made to order and also offers a beautiful view of the surrounding landscape. The hotel is conveniently located just a 10 minute drive away from shopping centres, etc while offering its guests the quiet tranquility of the rural area in which it is located. We will continue to make this property our "home away from home" for years to come and would highly recommend it to our friends, families and anyone else who is looking for pleasant, clean and comfortable hotel accomodations in Thunder Bay.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Being considered your home away from home is such a compliment to us. Thank you for choosing to stay with us year after year. Your comfort is so important to us. Your business and loyalty is vital to our success and it is our pleasure to serve you to the high standard that you expect. Your recommendation to your family and friends is appreciated as is this fabulous Trip Advisor review. Thank you again and we always look forward to your return. Sincerely, Roberta Sawchyn, CHA General Manager

"Luxury Level Service in Country Setting"

5
04/05/2017

I have been raving about this hotel since my recent stay. All staff from front desk to restaurant and cleaning get 5 stars for friendliness, attention to detail and genuinely caring about their guests.The only comparison I can make is previous stays at The Fairmont. Yeah, staff are at that level. The setting is perfect if you prefer to be a little bit away from the action and enjoy a hike/run behind the hotel to the Loch Lomond ski area. Shuttle to/from airport came in handy and staff were very prompt and courteous.

, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
WOW thank you for raving about our property and more importantly our staff. Comparing us to The Fairmont is awesome. I am delighted that we met and exceeded your high expectations. Your business is important to our success as is your very complimentary review of our property and staff. We certainly hope that we can serve you for future Thunder Bay stays and look forward to your return. Have a great weekend Roberta Sawchyn, CHA General Manager

"Very nice stay"

5
04/05/2017

perfect view of mountains and real good restaurant the front desk tell you about all the amenities no need to ask . The room was very clean and quiet , internet is fast . Stayed at this Hotel more then once and it never changed always good staff working .

"A very pleasant surprise"

5
24/04/2017

This is like a lovely lodge in amongst stunning scenery. It has a nice cosy, friendly feel. The staff were super friendly, quick to bring extra pillows and a robe to wear to pool. I have a bad back and I used the pool, sauna and hot tub which was a very welcome relief after travelling and running around moving our daughter to another residence whilst she is a student at Lakehead. I loved that it wasn't big. We had a patio door and we could park our vehicle outside it. I just loved it.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Morning Fiona Thank you for the wonderful review. I am delighted that we met and exceeded your expectations. It is very tough travelling when you have a bad back so it is great that we could bring you some comfort with our pool and amenities. Your comfort and satisfaction is vital to our business and you commenting that you loved it here is paramount. Thank you and I sincerely hope your daughter enjoys Lakehead University. Thanks again Roberta Sawchyn, CHA General Manager

"Nice room with a great view"

5
22/04/2017

I chose this hotel because of the price and previous good reviews. I was not disappointed. It is only about 10 minutes from downtown. Check in was friendly. I was able to park outside my room. There was a great view from my window of the hills and cliffs and I went for a walk around the pond on the adjacent grounds. I would definitely stay here again.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Chris Thank you for choosing to stay with us. I am delighted that you enjoyed our surroundings so much and got to go out and walk our grounds. Our mountain location is a few minutes from city centre but hopefully quite worth it. I thank you for choosing to stay with us and for your appreciative Trip Advisor review. We look forward to having you stay with us for future visits to Thunder Bay. Sincerely, Roberta Sawchyn, CHA General Manager

"All round excellent place to stay!"

5
20/04/2017

Beautiful location & fabulous staff. The room was perfect, room service was fantastic as was the breakfast. We really enjoyed our stay! I would certainly recommend to friends and I would stay here again! We had a long long drive and it was the best location to relax before the next leg of the

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello JW Your Trip Advisor review is so important to us. I am delighted that we met and exceeded your expectations. Travelling does become tiresome so where you choose to stop and rejuvenate is important. The fact that you would recommend us to your friends speaks accolades. Thank you for your business and recommendations and we hope to serve you for future stays. Sincerely, Roberta Sawchyn, CHA General Manager

"Road Warrior"

5
19/04/2017

One of the best places to stay in Thunder Bay. Staff is very good and go out of their way to make you feel at home. Nice location just far enough out of town to make it relaxing. 2 resturants one on site one within a two minute walk. Very good value for the money. Next time I am in town I will be staying here again. Just a very very nice place to stay.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Patrick I am so glad that you enjoy our property and its location. Going out of our way is paramount to making your stay feel just like home. Thank you for choosing us for your Thunder Bay stay and we look forward to serving you very soon. Your business is important to our success. See you soon Roberta Sawchyn, CHA General Manager

"Hockey Tournament"

5
16/04/2017

Hockey tournament for our grandson. We also spent time with family and friends. We Enjoy the Best Western Norwester because of its close proximity to the arena. The friendly staff and the good food. It is the best.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Peggy Thank you for choosing our property. I hope you enjoyed your grandsons hockey tournament. It is great to hear that you thought our property was the "Best". Thank you for the wonderful review. Your opinion is important to our success. We hope that we can serve you for future Thunder Bay visits. Sincerely Roberta Sawchyn, CHA General Manager

"Decent"

3
14/04/2017

Was clean, beds were comfy. Loved the view of the mountains in the background, beautiful! Air was super dry though. Woke up through the night drinking lots of water. Need a new ventilation system all through the hotel

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Lauren Thank you for choosing to stay with us. I am delighted that you found our property so clean and comfortable. Unfortunately, we do not have a central air system in the guest room area. All guest rooms have their own HVAC units for your personal comfort whether it be warm or cool. So glad you loved our mountain location. We look forward to you staying with us in the future. Sincerely, Roberta Sawchyn, CHA General Manager

"Gnarly Spot"

5
11/04/2017

This is the best service I have ever received at a hotel, the staff made the stay very enjoyable. AJ at the front desk was a great hand, helping us navigate through Thunder Bay. The Restaurant staff are very knowledgeable and passionate about the city ! All in all a great place to stay! Also has amazing views and a 5 minute drive to the City.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Wow, what a compliment "Best Service Ever" It is our mission to deliver on Superior Customer Care and I am so happy that we met and exceeded your expectations. Thank you for choosing to stay with us, your business is important to us and we certainly hope that we can serve you in the future. Sincerely, Roberta Sawchyn, CHA General Manager

"A Very good experience!!"

4
10/04/2017

Recommend to everyone!!! Please try it out, for families too!! Excellent facilities and a good location!!! Convenient and close to the Airport with shuttle service, any time - day or night - taxi service when shutlle is not availabile!!!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Stefan Thank you for your wonderful recommendation to "Everyone" and thank you for your business. I am pleased that you found our facilities "Excellent" What our guests think of us is important. We hope that we can serve you for future stays. Happy Easter Roberta Sawchyn, CHA General Manager

"Excellent hotel"

4
09/04/2017

I was at this hotel for a week for a business trip. Nice rooms, and very clean. The fridge and microwave at no extra charge was a nice bonus. Good restaurant, great breakfasts included in the hotel rate I paid, and they were even willing to make and pack me a lunch one day. AJ at front desk was very helpful on the day I was not in meetings and had time to do some sightseeing.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Laura Travelling on business for a week can be hectic. I am delighted that you enjoyed our property and all it had to offer. I will be sure to let the chef know that your restaurant experience was so positive. I will also let AJ know that you appreciated his assistance for your Thunder Bay venturing. Cleanliness is very important in our industry and I thank you for recognizing our housekeeping staff for their diligence in keeping our property ultra clean. Thank you for choosing our property, your business is important to us. We look forward to serving you for future Thunder Bay stays. Happy Easter Roberta Sawchyn, CHA General Manager

"Fun times"

5
08/04/2017

We always enjoy our stay at this hotel. The rooms are well equipped and the beds are the best. We love the staff. Everyone is warm and welcoming. We will always stay at the Best Western Nor'wester. It's the best!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Beth Thank you for your loyalty and for choosing our property for your Thunder Bay stays. Your business is important to us as is your comfort. So glad you find our beds so comfortable. Thank you also for recognizing our staff. You are the best! Happy Easter Roberta Sawchyn, CHA General Manager

"Terrific stay.....best in Thunder Bay!"

5
08/04/2017

Front desk Staff were terrific, very attentive , beautiful setting, well run facility with all the amenities needed....wouldn't stay anywhere else in Thunder Bay. On site restaurant/bar had friendly staff, very nice food. What more can one say!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for your great Trip Advisor review. What our guests think about their experience is paramount. I am so glad that all of our departments met and exceeded your expectations. We look forward to your return. Happy Easter Roberta Sawchyn, CHA General Manager

"OUTSTANDING Stay at Best Western NorWester"

5
28/11/2016

My Mom, Dad and I visited the Best Western NorWester for a 5-day mini-holiday in Thunder Bay this week. We were incredibly lucky to have chosen this hotel because we had an absolutely PERFECT experience there. The property is lovely, nestled among the pines and the snow with a view of the local mountains, and with a beautiful ambiance in the lobby, the restaurant and the guest rooms. More importantly, every member of the staff went the extra mile in every encounter to make our stay perfect from start to finish. The front desk team catered to our every need, happily answering questions, suggesting sightseeing options, etc and sending one of the maintenance folks out to put salt on an icy spot in the parking lot instantaneously. Best of all, the front desk gave us a main floor room with a sliding door on the parking lot which made it really easy for my elderly parents to get in and out of the room from the car. The restaurant was excellent with great food, good prices, and staff that treated us like family, catering to our every whim. It was like being on a cruise ship where the staff remembered our preferences from day to day. The cleaning staff were fabulous, helping us to address several (self inflicted) housekeeping challenges we encountered. They even figured out a smart way for us to get some sourdough starter home on the airplane without exceeding the limits for carry on luggage (break it into multiple containers that were all under the size limit) and source a bathmat for home similar to what the hotel uses which will make my elderly Dad feel much safer in the shower. Even the snow clearing staff were notable. They are festidious in their work which made the hotel parking lot and entrance much safer for elderly folks than other establishments we visited during our stay. I was especially impressed with the gent clearing the parking lot - after breakfast I noticed him finishing up the plowing, so ran out and asked if he'd mind cleaning our parking spot if I moved the car - he didn't even pause before saying “OF COURSE”, even though he was almost done his plowing for the day. That made it much easier to get my parents out to the car safely. We can't say enough good about this hotel. The service we received and the pleasure we had there was one of the highlights of our trip and we will be telling all our friends far and wide about it PS - It was fun to see the Amethyst wall at the entrance to the conference centre PPS - We booked our stay with Airmiles ... imagine such a great hotel booked on points!

"Great place"

5
25/11/2016

Beautiful and convenient Staff are helpful and kind atmosphere is very inviting Decore is nice food was good a little expensive however and not much choices on the menu room service was very good nice location

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Morning Thank you for your wonderful comments and for staying at our award winning property. Your business is important to us. I will certainly pass on your thoughtful comments to the staff so they know that you our guest notice their caring attitude. Although the room service menu is not the full restaurant menu the server should have informed you that all items on the menu are available for you to order to your room. They could have delivered the full menu to your room to view. We look forward to the opportunity to serve you for future visits to Thunder Bay. Hsppy Holidays Roberta Sawchyn CHA General Manager

"Great accommodations for the sporting venue next door"

4
24/11/2016

Extremely clean rooms. Very small bathrooms. Very comfortable beds. Lovely staff at the desk and restaurant. Cleaning staff were wonderful ladies. We had a great time but I wish the hottub was not out of service. Great hotel! Will stay there again when in Thunderbay.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Morning Wow thank you for your wonderful comments about our hotel and especially about the staff who try and deliver on superior customer care every guest every time. May I suggest one of the room choices with larger bathrooms for your next visit with us. 136 236 147 247 or any of the rooms on the far ends which have a vanity and sink outside of the main bathroom. Good news the hot tub is back in service with a new sand filter! We appreciate your business and look forword to serving you in the future. Happy Holidays Roberta Sawchyn General Manager

"Comfortable stay!"

4
24/11/2016

It is an older building but the room was clean with comfy bed and pillows. The food and service in the restaurant for both dinner and breakfast was fantastic. Rooms on the ground floor have outside access so you can park outside of your room.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Morning Brenda Thank you for choosing to stay with us. Your comfort is important to us and I am delighted that you found our property so clean and comfortable. Thank you also for commenting on our fantastic food and service in the restaurant. We hope to be able to serve you in the future. Happy Holidays Roberta Sawchyn CHA General Manager

"Stay in BW"

5
17/11/2016

one of the best Best Western I had ever stayed. Feel like on vacation. I like the view from restaurant. It is facing the mountain, in addition to golf type grass on the front ground. The breakfast is excellent, and is included in the room rate. parking is not a problem as there are lots of parking space.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
WOW Andy thank you for rating our Best Western property as one of the best you have ever stayed at. I am delighted that you enjoyed our beautiful mountain setting. Your comfort and satisfaction is important to us. I will pass on your comments about your excellent breakfast to the kitchen and restaurant staff. Thank you for choosing our Best Western and for being so loyal to the brand. We look forward to your continued loyality. Your business is important to us. Sincerely Roberta Sawchyn CHA General Manager

"Stylish and distinct"

4
17/11/2016

A great atmosphere location with great natured, hard working staff. They serve alcohol directly to the pool area to go the extra mile. One serious downside is that it is very far from the downtown core. (Approx. 35 mins). Most of the other amenities in the surrounding area are still about a 15 minute drive. If you're looking for a conference centre or place to go to a hockey tournament, this is a great choice.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Brendan I am delighted , that although our property is not located in the city core, that your experience at our hotel was a positive one. We try to deliver on the little extras to make your stay comfortable and convenient as possible. We thank you for choosing to stay with us and will be delighted to serve you for future stays in Thunder Bay. Sincerely Roberta Sawchyn CHA General Manager

"Travelling Home"

5
16/11/2016

This is a semiannual trip we take through Thunder Bay and is our second stay at the hotel. We like it because it hosts a free EV charger, restaurant that is reasonably priced with good food, and has clean quiet and comfortable rooms with friendly staff.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Carsten Its great to hear that a customer has use of our EV charger. Thank you for your comments on the cleanliness of our property and our great food. More importantly that our staff are so friendly. Delivering on superior customer care is what we try and achieve with every guest every time. I will be sure to pass your comments on to all of our staff. Thank you for choosing our hotel while in Thunder Bay. Sincerely Roberta Sawchyn CHA General Manager

"Fantastic Shower and Great Staff"

5
14/11/2016

This hotel really surprised me! The staff went out of there way for you and made you feel at home from the moment you got there. The hotel is a little way out of town but there is a free shuttle to and from the airport. The beds were so comfortable and the shower was heavenly. All in all, a very pleasant surprise!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Its always delightful to be pleasantly surprised. Thank you for your business and your kind comments about our staff going above and beyond. Its those personal touches that make an ordinary day just a little better. I will share your comments with our staff. Glad you loved the shower! I hope we have the opportunity to serve you again. Sincerely Roberta Sawchyn CHA General Manager

"Nice Quiet Property"

5
11/11/2016

I was in Thunder Bay for work and decided to stay just outside of downtown looking for quiet when not working. This was perfect as it only took me 17 minutes to get to work. The room was a very good size and the mattress was comfortable. The staff were very helpful and friendly. The restaurant onsite was decent with good service. The pricing was good as well. The chicken parm was a huge serving and very filling. The property was large enough to go for a nice walk.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good day Sean Thank you for choosing to stay with us. It is wonderful to hear that our property offers you both comfort and tranquility and is only a short distance to your workplace. Your comfort is important to us and I am pleased that we met and exceeded your expectations. We look forward to serving you for future stays. Sincerely Roberta Sawchyn CHA General Manager

"Great bed and great food"

5
10/11/2016

After a long day's ride, we were welcomed to an eye appealing hotel, great bed and a really great restaurant on site, much appreciated. The pool and hot tub was a great way to unwind after our long day's ride and to enjoy a good sleep for another day of riding.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Lucie Your comfort is important to us. I am so pleased that you were able to relax after a long day of travel and enjoy all of the ameneties our property has to offer. Thank you for choosing our Best Western Plus property and we hope to serve you for future visits to Thunder Bay. Sincerely Roberta Sawchyn General Manager

"Very nice hotel."

5
10/11/2016

We were upgraded to a beautiful suite as we are diamond members. Staff were friendly and helpful. The room was wonderfully appointed with a walk in delux shower. Bed was soft and very cozy comfortable. We were very satisfied with the room and service.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for being loyal diamond Best Western members. I am delighted that we were able to upgrade you to one of our newly renovated suites. I am pleased that it was to your liking. Your business and loyality is important to us. We look forward to serving you in the future. Sincerely Roberta Sawchyn General Manager

"Nice hotel close to airport and loch Lomond"

4
02/11/2016

One of the better hotels in Thunder Bay. Close to the airport and loch Lomond it also has a great fitness centre with pool and sauna. The included breakfast is really good and there is an airport shuttle

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Blake Thank you for choosing to stay with us for your stay in Thunder Bay. I am so glad that you enjoyed our picturesque location and the convenience to the airport. I will pass on your great comments about breakfast to the chef. Its great that you got to use the pool and fitness centre. We look forward to having you stay with us for future visits. Have a wonderful weekend. Roberta Sawchyn, CHA General Manager

"Quite close to the airport"

4
01/11/2016

Very standard North American type hotel close to the trans Canada highway. Rooms are clean but very bland and restaurant similar with rather unimaginative food and breakfast. Good size car park with plugs for overnight engine heating. It's a big hunting, fishing area with long empty roads. People are nice and friendly and quite chatty. I've stayed here many times and it's about the best in the area.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Peter, Thank you for saying that we are the best in the area and for staying with us. Our breakfast menu has a lot of variety however we would love your suggestions for expanding it. Please do not hesitate to email me with your suggestions at [email protected] Thank you also for recognizing our warm and friendly staff. Respectfully, Roberta Sawchyn, CHA General Manage

"Stayed for our sons wedding"

5
01/11/2016

We got into TB late and were greeted by the friendliest front desk staff. They said, "there you are, we've been waiting for you" which made us feel like we were coming home to visit family. We were celebrating out 27th anniversary and they upgraded our room for us. It was the nicest hotel room we have ever been in. When you walk down the hallways, the air is fresh and halls are clean. We did get the complimentary breakfast which was served by friendly staff. They helped us with directions to some locations we wanted to check out and just genuinely cared about our visit. The room was clean, and the linens and towels fresh. When you walk in the mornings to the restaurant the housekeepers greet you with smiles. It just seems like everyone enjoys their job here! We were frantic the day of the wedding as the bride needed three Bobbie pins for her hairdo and when we asked one of the restaurant staff where we could get some, she said we would have a long drive but we didn't have that much time before leaving for the wedding. She thought she may have some with her, and proceeded to check her purse... she saved the day for the bride by offering her four Bobbie pins she found. As our son and new daughter in law work and live here now we will definitely recommend to their work staff to stay here. We will be back for sure!!! So relaxing, a great getaway for any reason.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Staying with us for such an important day in your lives, we thank you. I am delighted that you recognize the customer care that our staff strive to deliver to each and every guest. Yes, we were awaiting your arrival! Your business is important to us and your wonderful comments about every department delivering on Superior Customer Care is wonderful to hear. I will post your comments in our staff room for all to read. We look forward to your return, see you soon. Sincerely, Roberta Sawchyn, CHA General Manager

"Restaurant needs help"

2
29/10/2016

We got caught in the leaf peeping excitement driving south from Ontario to MN. After 2 hours on the iPad and phone trying to find a spot, we were lucky and relieved to find a spot. The Best Western staff were very friendly; the room was fine but dated and we found the restaurant to be lacking especially for dinner. It's a huge hotel and one tiny restaurant ( think they cater to weddings and must do something else with all the people). Anyway, the staff in the evening were clueless ( but friendly). Since when do waitress mix the drinks at the bar?? My strawberry Margarita was nothing more than red dye #2; service friendly but lacking and slow. Breakfast was better (it's the usual free meal so you know what you are getting) but service was much better. Think I mostly just did not care for how their restaurant was organized. Anyway,

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Although we are delighted that you chose our property for your recent stay we obviously did not meet your expectations. Thank you for your valuable feedback. I will definitely pass on your comments to our chef as it relates to our dinner menu. We do have 10,000 sq ft of banquet space where we hold our weddings, meetings and conferences. Our breakfast menu is extensive and our guests are able to order hot breakfast of their choice when they receive complimentary breakfast however we are always open to suggestions if you wish to email directly at [email protected] We have also ordered new draperies and bedding to give our award winning hotel a refresh, which should be arriving soon. Your business is important to us as are your suggestions as we look to improve daily. We hope that you will stay with us in the future. Respectfully, Roberta Sawchyn, CHA General Manager

"Road Warrior"

5
29/10/2016

I have stayed at this Hotel on many visits to Thunder Bay and have never been disappointed . Very clean and the staff are great. to bad the scale only goes to 10 as this hotel is higher than that.Hotel has everything you need.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Wow, Thank you Patrick for your wonderful Trip Advisor comments. They are vital to our success. Your loyalty to our hotel and brand is important, thank you for choosing us. We will definitely take the " 10 " rating, that's awesome ! We appreciate your business and we look forward to always seeing you. See you soon. Roberta Sawchyn, CHA General Manager

"Great choice in Thunder Bay"

5
29/10/2016

Nice property! Staff were very friendly and helpful. Room was quiet and comfortable. We appreciated the view of the mountain. Breakfast in the restaurant the next morning was very good...service was excellent. No complaints!

"Awesome rooms"

4
29/10/2016

Great hotel. Had an awesome suite, full delux rain shower, fireplace, king bed, sofa and love seat. Staff were very nice and helpful. Restaurant was good, not too much choice on dinner menu. Waitresses were great.

"No Detail Spared"

5
27/10/2016

This place is always top notch for cleanliness, comfort and all the little details. Some of the best beds around and I'm not sure if there's a better gym in a hotel. They give prompt attention to any question and the staff are all super friendly!

"Our favourite place to stay"

5
26/10/2016

We were upgraded to a suite with a fireplace. Absolutely lovely. And so comfortable. Beautiful view. Great shower, too. Friendly and efficient staff. Reliable internet. Didn't use the pool this trip, but had a delicious breakfast in the restaurant. We stay at this hotel every year on our vacation and highly recommend it.

"Wonderful experience"

4
23/10/2016

My girlfriend and I travelled to Thunder Bay for a wedding at the end if September. The reception hall, rooms and staff were fantastic. Nothing could have been better. Your employees went out of their way to make our experience wonderful. Kudos and keep it up.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day We are so delighted that we met and exceeded your expectations at our award winning Best Western hotel. Weddings are a very large part of our business and we strive to go above and beyond for such an important occasion. It is so nice to hear that our employees treated you so well. Superior Customer Care is what we strive to achieve each and every day and pleasing every guest every time. I will pass on your wonderful Trip Advisor comments to the staff. Thank you for your business, it is important to us. Sincerely, Roberta Sawchyn, CHA General Manager

"review"

4
22/10/2016

Very nice hotel especially for Thunder Bay , one of the nicest in T Bay. The girl in dinning room on Sunday morning was awesome! I wish I remembered her name i wanted to point that out to manager but then forgot. The view from the breakfast deck was awesome. The only thing they could brush up on is the rooms are a little outdated. Pool, hot tube and sauna was fantastic.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Steve Thank you for your awesome comments. I am so glad to hear that we met and exceeded your customer service needs. I will let the restaurant know how happy you were on that Sunday Morning. We have listened to your suggestion on upgrades to our guest rooms and have just ordered all new draperies and linens for all of our rooms. We should see them arriving within the next few months. Hope you get a chance to come back and see the finished product! Thank you again for your business. See you soon. Sincerely, Roberta Sawchyn, CHA General Manager

"Recent stay in Thunder Bay"

5
22/10/2016

We had and excellent experience at this hotel. The suite we had was great, the staff were very friendly and helpful. All amenities were excellent. Great sit down breakfast was included. Very impressed. Would highly recommend this facility. Will definitely stay there again.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Meeting and exceeding our guests expectations is what we strive to do each and every day. I am so pleased that your experience was "excellent" at our award winning Best Western Property. We appreciate that you will highly recommend our hotel. We thank you for your business and would be delighted to serve you in the future. Thank you Roberta Sawchyn, CHA General Manager

"Excellent Service"

5
22/10/2016

Our stay was on a Saturday night during Thanksgiving weekend. It was crazy busy at the hotel plus there was a wedding that night. From the moment we walked thru the front door the staff were very friendly and helpful. They even went the extra mile a few times in arranging transportation for us to and from dinner. Rooms were clean and comfortable and the included breakfast was excellent. Order off the menu, eggs benny were great and wait staff was too.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Michael Going the extra mile for our guests is what can set you apart from the competition so I am delighted that our staff was able to do that for you. Thank you for your wonderful comments across the board. I will be sure to display your comments in the staff room so they know they make a difference to our guests. Thank you for your business, it is much appreciated. We hope we can serve you for future visits. Sincerely, Roberta Sawchyn, CHA General Manager

"Wonderful mistake"

5
22/10/2016

Thought I was booking Best Western in town but had this one instead. Lovely setting with great views in a semi rural area 10 K from downtown. Staff is friendly and the food is excellent. Well appointed comfortable rooms.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Joe Its nice to make "Wonderful Mistakes"!!! I am so happy that you enjoy our Mountain Setting but more importantly that our staff was friendly and that your room was to your liking. I will let the kitchen know that you loved our food. Delivering on Superior Customer Care is what we strive to do everyday. Thank you for your wonderful comments. Sincerely, Roberta Sawchyn, CHA General Manager

"nery nice"

5
22/10/2016

one of the best hotels we have ever stayed at. very clean. food was good. its on the outer part of town so nice and quiet. nice pool area. I would stay again for sure. It's located on the outer part of town, so nice and quiet.

"Short Stay"

5
22/10/2016

We pulled in very late at night (3am) and they were courteous and helped us find the best room for our puppy. Very pleasant to deal with and very nice, clean hotel. Will stay again forsure next trip up to Thunder Bay.

"Was great"

4
22/10/2016

We were here for a family wedding in September. The hotel was great. Pool was good for kids. The restaurant food was pretty good. Service was a bit slow but we were in no hurry. Beautiful views! A bit out of town.

"Thunder Bay visit"

4
22/10/2016

It was nice to stay at your hotel, altho it was far from the business centre of the city, but the view from my room was spectacular, very friendly staff, check in staff was very helpful as well as the cleaning staff.

"Great breakfast "

4
18/10/2016

It is a great hotel but a bit detour from Thunder Bay. I travel crossed Canada and I have to make a detour to stay here, which I should know before I book it. It has really nice and new lobby but the upstairs appears to be older. Room was clean but slightly pricy comparing to other places. The location is far from everything and so it's not very convenience. Breakfast is great like others mention and it's restaurant has a really nice view of the mountains. Service was good and friendly, recommend to people who like to stay a bit further from the city.

, Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Thank you for your wonderful comments about the cleanliness of our property and the great breakfast. Yes we are located a bit south of the city centre but as you mentioned the setting and mountain views are lovely. We hope you enjoyed our tranquil mountain setting. Again we appreciate your business and hope we can serve you in the future. Sincerely Roberta Sawchyn General manager

"Clean and convenient"

4
03/10/2016

The rooms were average, and probably a bit more spendy ($150 Canadian) than if we had continued into town, though the location was convenient for late night arrive from the U.S. Room was very clean, and the level 1 rooms are accessible from both inside and the outside patio doors at each room, which was really nice. Included was breakfast from the restaurant - a value significantly greater than a typical continental breakfast. Food at the restaurant was pretty good and there was a full menu of options. Fast and friendly service at both the hotel and the restaurant.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day SMullen Thank you for choosing Best Western and our property. I was delighted to hear that you appreciated our level of cleanliness and the convenience of easy access rooms from both inside and out. I am glad that you enjoyed our offering of a served hot breakfast over continental breakfast. Thank you also for complimenting our service staff. We appreciate all your great comments and I will be sure to pass them on to our staff in each department. Your business is important to us and I hope that we can serve you for future stays. Sincerely, Roberta Sawchyn, CHA General Manager

"Went to a wedding here"

5
02/10/2016

We had an amazing experience tonight at the nor western hotel ! The hotel staff went over and above their regular duties to the delight of all who attended . The staff was so courteous , smiled a lot , very helpful , and were all so well dressed .the food was exceptional ! The best buffet I have ever been too !! The choices were amazing . From roast turkey and gravy with stuffing , perogies , glazed ham, fried chicken , salmon with dill sauce and all the compliments of fresh salads and vegetables etc. There was also a full buffet of deserts from a chocolate fondue , cheese platter , carrot cakes , blueberry cheesecake , to many other delights ! My daughter is vegetarian and when the manager was told of this that hour of the wedding he immediately came to our table and informed her that the chef would love to cook her a vegetarian meal .....well it was served to her by the dining manager in a very stylish bowl and it was a delight of fresh vegetables , and all dente pasta in a very tasteful sauce ! All the staff was exceptional and courteous , treated all the guests as if we were royalty and I highly recommend this hotel as Thunder Bays finest ! 5 star service !

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Bea Wow thank you for the wonderful comments about our facility, staff and food. Weddings are a very special occasion and we try very hard to deliver on Superior Customer Care. I will certainly pass on your comments to each department and let them know that we met and exceeded your expectations, which is very important in our industry today. We enjoy giving you the "Royal Treatment". Again thank you and I hope that we can serve you in the future. Sincerely, Roberta Sawchyn, CHA General Manager

"No Regrets Here"

5
28/09/2016

Stopped here for an overnight stay on our way fishing. We had two rooms, both on the ground floor. The rooms were outstanding and comfortable. The room had a sliding door. You can sit outside and enjoy the great view, plus you can park right outside your room. The staff was awesome and very friendly. We had breakfast at the restaurant. Again, the staff was very friendly and outgoing, not the mention that the food was very good. We did not have a chance to use it, but the pool area and workout room looked very inviting. We will definitely stay here again on our next's years trip!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Wispr Hope that your fishing trip was bountiful! Thank you for choosing to stay with Best Western and moreover that you chose our property. I am delighted that we met and exceeded your expectations. I will pass your wonderful comments on to our staff. Looking forward to having you and your party stay with us for next years fishing trip. Happy Fishing Roberta Sawchyn, CHA General Manager

"Very pleasant no complaints"

5
25/09/2016

Love staying at the Norwester...rooms are clean and the property is beautiful. Love the fitness room and pool as well. We had a small meal in the lounge and it was great with very friendly and approachable staff...will definitely stay again.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Afternoon Noreen We love that you love staying with us and that you find our standards for cleanliness so important. Your business is important to us and we are delighted that you find everything about our property to your liking. Please introduce yourself to me during your next stay. See you soon. Yours truly, Roberta Sawchyn, CHA General Manager

"Wedding Night"

4
25/09/2016

Norwester did a great job with everything for the ceremony, reception, and wedding night. If I had one complaint to make it was that they failed to get me the sound system for the ceremony making it difficult for our guests to hear. Nicole at the front desk was so professional and helpful.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Robin Thank you for having your wedding with us. I am delighted that everything went so well. I was disappointed to hear that we did not have your sound system. Unfortunately we use an outside company to handle our audio visual needs and it seems that they were unable or forgot to deliver the system. That is certainly not an excuse for us coming through for you. We have taken steps to insure that this does not occur in the future. I apologize for this glich for your ceremony. A perfect day for bride and grooms is what we strive for with all of our weddings. Again thank you, we appreciate your business. Respectfully, Roberta Sawchyn, CHA General Manager

"Wonderful!"

5
23/09/2016

Our first visit to this hotel turned out to be a pleasurable experience. Very clean hotel, comfortable rooms, quiet, good restaurant, and friendly, helpful staff. Will definitely stay here again when we travel out this way.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Happy Monday George, We are so delighted that your first experience with us was so pleasurable and that we met and exceeded your expectations. I will certainly pass on your wonderful comments to all of our staff. We look forward to serving you for future visits to Thunder Bay. Thank you for your great Trip Advisor comments. Sincerely, Roberta Sawchyn, CHA General Manager

"Quiet Bay"

5
23/09/2016

No thunder, just quietness, comfortable beds, good food, delightful staff. This is the cleanest property, well-kept. Even though there was a large wedding the night of our stay, all was quiet for a good sleep. Enjoyed the physical setting of the complex. Will sgtay here again, for sure.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Larry We are so delighted that you enjoyed your tranquil stay with us in our beautiful surroundings. Thank you for your wonderful comments about the cleanliness of our property. The housekeeping staff strive diligently daily to have an ultra clean guest room offering. I will be sure to pass your comments on to them. I am so glad that the wedding festivities did not interrupt your peaceful stay. We look forward to serving you for future stays. Sincerely, Roberta Sawchyn, CHA General Manager

"Far away from attractions and town"

4
21/09/2016

Pulled in to the Best Western Plus Northwestern hotel and conference center, just south of the city. Outside air temp is 74F. We are not in the city so walking anywhere is not an option. The hotel is older but very well maintained, they have a large indoor pool and hot tub, but the first room 134 they tried to give us had the smell of Smoke (even though the hotel is “Smoke Free”), the second room 142 was fine. Both rooms had a back sliding glass door out onto a patio. Those in the front of the hotel do not have the patio feature. Unlike most Best Westerns that provide a breakfast as part of your stay, this BW does not offer such. We are going to give this place a 3.6 hinge rating (scale of 1-5).

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Tommy Thank you for staying with us. I apologize for the smell of smoke in the first guest room that you were checked into. With all rooms having patio doors sometimes guests go outside to smoke but fail to shut their sliding door so smoke does sometime lingers into the room. Our housekeeping staff are diligent about cleanliness however if there wasn't much time between check out and check ins this may occur. Our property does offer complimentary breakfast with reservations booked with the breakfast rate. I see that you booked with a third party and did not choose the breakfast rate. When booking on line it often happens that the site does not clearly identify the breakfast rate. I will check with the site you chose to check how the breakfast rate is displayed. Again I hope we are able to serve you for future visits. Respectfully, Roberta Sawchyn, CHA General Manager

"good place to stay"

4
20/09/2016

have 2 small pups,so not all motels are an option. the rooms were very clean considering pet friendly, beds were very comfortable ,a nice view overlooking a small river, room rate included a good complete breakfast from the restaurant menu. we will stay again.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Donald Thank you for choosing to stay with our Best Western PLUS award winning property. We are delighted that you found your accommodations very clean and comfortable and that your pups were happy! I will let our staff know that you enjoyed your complimentary hot full service breakfast. We look forward to serving you for future stays. Sincerely, Roberta Sawchyn, CHA General Manager

"Very Relaxing - Clean Rooms - Great Restaurant"

4
19/09/2016

There was a slight error in my booking but front desk staff quickly remedied. I love this property, quiet. We were on the ground floor facing the mountain. Comfortable beds and clean linen. The restaurant was great, had dinner and breakfast ( one comp'd) Ordered room service - fast and what we ordered. Enjoyed the pool, sauna and hot tub. Will stay again. thanks for the great stay!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Michelle Thank you for staying with us while in Thunder Bay, I am so delighted the we met and exceeded your expectations for your hotel stay. It is wonderful to know that you will come back to enjoy our property. Your business is important to us and we look forward to serving you in the future. Sincerely, Roberta Sawchyn, CHA General Manager

"August vacation"

5
19/09/2016

The Best Western group of companies should take their lead from this facility. All considered (staff, facility, cleanliness, restaurant, breakfast, a real swimming pool (not a wading pool) etc) it was the best. We traveled from Ontario to British Columbia and we used BW along the way. Our experiences at most BW was not the best. We switched to others on our return, however we made a poing of staying at this BW on our way home.

"Out of the way, nice looking hotel"

4
18/09/2016

I had a late arrival and missed out of some of the on-site amenities. The room I was staying in had a paid of double beds and thank god for that. One of the beds was squeaky and very lumpy. Wish the hot tub and pool were open a little later then 10pm.

"Stay at Thunder Bay Norwester Hotel"

5
17/09/2016

We have stayed in many BW Hotels but this one in Thunder Bay is the best one so far. The staff were very polite and friendly, the food was top draw and the rooms were nice and clean. The added attraction of the Hotel was the lovely garden and the well laid out deck outside the Dining Room and Bar. We thoroughly enjoyed our stay on two occasions and look forward to a longer stay on our next visit. Thanks to all the staff and special thanks to Michelle Araya (Guest Service Supervisor) for the extra help she gave us.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for staying with us for your visit to Thunder Bay. We are so delighted that you enjoyed our property and all it has to offer. I will be sure to pass your comments on to all of our staff. We look forward to serving you for your next visit. Sincerely Roberta Sawchyn, CHA GM

"Lovely stay"

5
17/09/2016

We stopped here for one night. It is a little out of town, location is fabulous. Great area o run or walk dog. Pathways are cut though the property. Staff was very helpful. Restaraunt was very good. Recommend the pickerel. Rooms comfortable with out door access on ground floor. Highly recommend.

"beautiful location, a bit dated, excellent service"

4
16/09/2016

This hotel has suites available and has an excellent swim area for kids. It ends up hosting lots of weddings with the beautiful mountainous back drop. Some rooms are a bit dated. We had one of the suites that was really nice.

"Great Hotel and Amazing Staff"

5
12/09/2016

We were warmly greeted and welcomed to the hotel. The staff offered area information and directions. We enjoyed our stay and the morning breakfast. We would not hesitate to recommend this hotel to family and friends. P.S. the view from our room was amazing.

"Quiet, good breakfast, lovely view"

5
11/09/2016

Friendly staff at the front desk and in the restaurant. Enjoyed an omelet from breakfast menu. Nice room with perfect access to parking, acres of grass & water. Quiet location a few km south of the city made for a good night's sleep.

"Very Pet Friendly- Nice hotel"

5
11/09/2016

We were traveling through here on our way home from Toronto. Pet friendly and kind front desk staff. When we checked in we were given a gift of doggie treats and poop bags for the dogs. Great way to assure the guests traveling with pets take care of cleaning up after the pets! Nice touch. Great breakfast included- order off the menu in the restaurant. Would definitely stay here again.

"great stay"

4
10/09/2016

Nice hotel, staff was very accommodating. Restaurant was excellent especially breakfast. Beautiful surroundings just outside of town. It's a short drive to downtown. Very close to Fort William historical site and Kakabeka falls. Highly recommended!

"A restive interlude"

5
10/09/2016

We stayed on our way to North Vancouver, and made a point to stay there on our way back to our home near London Ontario. The large property surrounding the hotel allowing walks, views of Mt. McKay, the courteous and helpful staff, wonderful food in the hotel restaurant, the pool, hot tub and room all made for a comfortable and reviving stay. We appreciated the attention paid to our needs as bikers, (well ok, we were on a HD-Trike but the needs are the same!) If out that way will come again

"very pricy"

3
10/09/2016

to spend a nights stay this is getting out of hand when it comes to this price. the check in was very frustrating i had to book witha credit card but intended to pay cash . when i phoned about my check in they had run my m.c. trough and because i had changed it the week before it was declined. they then didnt want to give me the price that i had booked at. a very memorable experience

"Nice place to stay in Thunder Bay"

4
08/09/2016

Typical Best Western Plus. Major positive is a big field in back with mowed trails thru the tall grasses. Lovely! Frustrating negative was that the wait staff couldn't figure out who was supposed to serve us for breakfast (included in the stay); consequently, we were ignored while others around us were served.

"Hotel good, restaurant ok"

4
07/09/2016

The room was as described, quiet and comfortable. Setting beautiful as well. Front desk was prompt and helpful on checkin and checkout. Booked as CAA rate so breakfast was included (if they don't offer on checkin ask for a voucher for breakfast) - hot breakfast, could select from menu with a few exceptions. Breakfast was good. Dinner the night before however was not. Ordered an oriental salad that was drenched in dressing, a couple of pieces of Mandarin orange and topped with what appeared to be a thinly sliced cold chicken finger. The Heineken I ordered with the meal came in a '007 Spectre' special promotional bottle so was old stock. So, stay for the room and the breakfast, but I'd go somewhere else for supper.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Blair Thank you for choosing to stay with Best Western and more specifically our property in Thunder Bay. I am so glad that your stay was comfortable and that you enjoyed our mountain setting. I was disappointed to hear that your dinner was not to your liking and I have brought the concerns to our chef and kitchen staff. I have suggested that we put all of our dressings on the side so to insure consistency. Thank you for bringing this to our attention. I checked on the Heineken and the beer store is still shipping those bottles. I have asked that they no longer send them to us. Again positive feedback from you. I hope that you will choose to stay with us in the future. Respectfully, Roberta Sawchyn, CHA

"Good hotel yet overpriced"

4
06/09/2016

I stayed three nights at the Best Western Plus in Thunder Bay. The hotel room was fine, and clean. I was upgraded by the front desk staff to a room that I think should be a standard type of room for $180/night. However, the hallway was extremely noisy beginning at 8am and onward as a result of housekeeping staff and the stairwell door. I would advise not having a room close to a stairwell. Room service was excellent as was the adjacent restaurant. If rooms were $50 less per night, I would say this hotel was outstanding. However, it is overpriced.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Thank you for the wonderful comments. I do apologize for the noise that you experienced being located next to the stairwell. I could not find your reservation by your trip advisor name so if you kindly contact myself directly at [email protected] it would be appreciated so I can handle this personally.

"Best Western Norwester Hotel Stay"

5
06/09/2016

We have been coming here for 9 years on our way to North Bay Ontario from British Columbia and on the return journey. Location is great. It is quiet and on the outskirts of Thunder Bay town in a beautiful Country setting and lots of green areas to walk the dogs. Rooms are clean and beds very comfortable. Pet Friendly. The restaurant offers good meals. Free breakfast is chosen from the restaurant's Menu ( cannot beat this). Would recommend this totally. Would the 15-20 minute drive outside of town.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day Paul First may I thank you for your loyalty to the Best Western Brand and more specifically to our property. We are delighted that this is your home away from home. I have passed on your comments to our kitchen staff as well as the housekeeping staff. Again thank you for staying with us. Your business is important to us. I look forward to meeting you on your next journey. Sincerely, Roberta Sawchyn,CHA General Manager

"Talk about WOW!"

5
06/09/2016

My husband and I recently got married here at the end of August and have nothing but amazing things to say about the hotel and its staff. Our catering contact was extremely helpful and helped to put us at ease with any concerns we had. Our questions were responded to almost immediately, which was helpful in the last couple weeks leading up to the wedding when things start to get crazy. A catering manager was present throughout the whole affair the day of and made sure that guests were taken care of and the night went off without a hitch, which it did! Serving and banquet staff were also amazing. Good job on remembering everyone's drink orders! I ran into one little bump the night before the wedding and guest services went above and beyond what was expected of them to ensure that my stay was more than enjoyable, which it was. Housekeeping staff was also very friendly and helpful. They acknowledged you anytime you saw them in the hallway, and were super helpful in moving my stuff from the suite the night before the wedding t our suite the night of. From what I have seen my pictures turned out amazing, and I cannot wait to see the rest. We will most absolutely recommend this venue to anyone looking for event space, and will use it in the future when we have other events to plan. Job well done everyone! We look forward to our next stay here.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
We are so delighted that we could be a part of one of the most important events in your lives and that your expectations were met and exceeded by all of our staff. We cannot thank you enough for entrusting us with this important day. Please send Caryn our catering manager some of your photos for us to display. I have passed your kind comments on to all of the departments. Thank you again and perhaps you could come and celebrate your anniversary with us. Congratulations again! Roberta Sawchyn,CHA General Manager

"Great Service, Great View, and Great Food"

5
03/09/2016

I stayed here twice within a week on the front and back end of a trip to Dryden. Arriving late the first night, I was both shocked and delighted in the morning at the amazing view from the restaurant side of the hotel--simply green and gorgeous! The deck overlooking the lake/fountain was a relaxing respite. Great food and service in the onsite restaurant--especially breakfast. Only 10 minutes from the airport and about 25 from most areas of the entertainment and shopping in Thunder Bay, this will be my hotel of choice on any return trip!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Wow thank you for the wonderful comments. We are so pleased that you chose Best Western and our award winning property. I am glad that w exceeded your expectations. I will certainly post your comments for the staff to read. We appreciate your business and hope to serve you in the future. Thanks again Roberta Sawchyn, CHA General Manager

"Easy Access"

4
03/09/2016

Rate seemed high compared to comparable hotels we have stayed at. Hotel was a little further from center of Thunder Bay than we would have liked. Room was clean and bed was comfortable. Staff was very friendly and pleasant. Building was quiet.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for choosing Best Western and our award winning property. I hope you enjoyed the beautiful surroundings and views although we are a little further from city centre. I will let the housekeeping staff know how much you appreciate the cleanliness of the room and the comfort of the beds. We appreciate you staying with us. Thanks again, Roberta Sawchyn, CHA General Manager

"LOVED IT!!"

5
03/09/2016

A place to recommend for friends and family everywhere if you are travelling to the Thunder Bay Area, lots always going on either in the city or country life, always a joy coming to Thunder Bay will for sure be recommending to everyone!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for choosing Best Western and our award winning Nor'Wester property. So glad you loved Thunder Bay. We look forward to your return to serve you. Have a great fall season Roberta Sawchyn, CHA General Manager

"Best Hotel in Thunder Bay!"

5
02/09/2016

My girlfriend and I had never been to Thunder Bay before. We were here to attend a wedding a few weeks ago. When we checked in, the front desk was very friendly, and the rooms were comfy. Outside the hotel is a beautiful and short walk around a small lake. We arrived a bit late in the evening, so we decided to go to the restaurant inside the hotel. It was a pleasant surprise; the food was reasonably-priced and tasty. We enjoyed it so much we decided to try breakfast there and was not disappointed either. The second day, I mentioned to the front desk that I wanted to order a taxi or uber to check out downtown Thunder Bay. Management said they would take us around Thunder Bay as a service to us for staying. It was the nicest thing any hotel has ever done for me. I would not hesitate to recommend this hotel to anyone going to Thunder Bay. I wish I could give them a 6th star and hope I can come back and vacation there for an extended period.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Good Day, Thank you for the great comments. I was more than delighted to have driven you around our city located on the largest fresh water lake in the world. It would have been a shame if you didn't get at least a little tour of the city while you were here. It was a pleasure to have met you both and spend time with you. Hope you enjoyed the wedding. You are welcome anytime to visit again. Hope your friends and family enjoyed the maple syrup and maple cookies from Canada. See you again, Roberta Sawchyn, CHA General Manager

"Not worth the money"

2
02/09/2016

Check-In: 08/15/16 2:30PM (14:30) Check-Out: 08/16/16 11:30AM (11:30) I had written this review before, but seems that it had gotten deleted. I wanted to share the experience my mother and I had as others can chose another place. I wrote this review, and both Justin lee and Edwin had contacted me. They apologized for what had happened, and I had tried following up on the room to see what had happened . I was first wrongfully accused of not staying there while writing this review, when I wrote it through the best western survey. For us, it was not worth the money, we had spent the following day 20 dollars less at a Hampton and received better service. The staff seemed unresponsive when we had arrived, allowing for us and a couple to feel confused and even mouthing "umm okay" to her husband as she walked towards her room. Our room, the sheets felt as if they were not clean and the beds were just off-putting. The shower was dirty as we entered the room, we did not even shower due to the fact of this. The room was a nice size, but the screen door had a few holes, so we could not use this . The carpet outside smelt like pee or just old and moldy. This hotel was said to be recently renovated but it seems as only the lobby was recently renovated. The room seemed out of date. The plus side that we did enjoy about this place was the restaurant. We enjoyed the dinner we had, the curry bowl was a great meal, and so was the fried cheesecake. Our waiter was a nice gentlemen who made our dinner pleasant and fun . When we wanted to check out, we needed our bags, but there was no one at the front desk, therefore my mother went back to the room to proceed to call the front desk (mind you she knocked on the door to see where the people where , no one answered), As she called I walked back to the front desk and had the person appear only after. In our opinions, we would not want to stay back there, maybe we would go for a dinner but not to sleep again. As mentioned, this post was already deleted, not sure as to why, but Justin and Edwin did contact me and say they would inspect the room and do their best to make changes, so hopefully, it will become worth someones money, but to us, it was not worth our money. Thank you

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Although our property has responded to your comments by calling you personally and resolving your complaint I feel compelled to respond as General Manager since you have reposted. It is obvious that our award winning property failed to meet your expectations. I had almost thought you hadn't stayed with us when I read the comments about the old smelly hallway carpets as the carpeting is brand new in all of our hallways? The beds are high quality Simmons Beautyrest Pillow Top and our linens are new and of Best Western PLUS standards. As you already know we have spoken to and addressed your concerns with the mentioned departments. Again I apologize that our award winning property did not meet your expectations. Respectfully, Roberta Sawchyn, CHA General Manager

"It was not downtown and it was so nice and quiet and the view was great!"

5
01/09/2016

We were on our homeward trip and it was great to have such a nice pool and isolated location to spend our evening. The outside door from our room was great for easy unloading. We loved that our breakfast was covered by CAA and it was delicious!

"Great hotel, great experience "

5
31/08/2016

We weren't sure where to stay in Thunder Bay as we were not familiar with the city and just driving through. We called a couple places and so happy we choose the Best Western Norwest. The price was great, pool area clean and well taken care of, the rooms were plenty big for myself, hubby, 14 year old daughter and mother-in-law. The grounds are nice to walk around and very safe. We had breakfast at the hotel restaurant which was a complimentary breakfast. To our surprise it was not just muffins and bagels but we got to order right off the menu anything we wanted. It was an awesome breakfast. Checkin and out was very simple and the staff was very helpful and knowledgeable of the city. We will definitely be staying here again our next trip through Thunder Bay.

"great property"

5
28/08/2016

I stay 100 + nights/ year in hotels. Rarely I leave without having at least one comment on either staff, room or property anemities. I have stayed twice at that BW and both occasions have been perfect!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Pierre, Thank you for your loyalty! We sincerely appreciate your business and would like to thank you for your recommendations and for sharing your experiences with the Tripadvisor community. We look forward to your return and if I can be of any assistance making your next trip please do call me at 807-473-2456. Best Regards, Edwin Martinez Manager of Business Development

"NOT IN TOWN BUT WORTH THE DRIVE!"

5
28/08/2016

We didn't know it was 15 minutes out of Thunder Bay but what a find! Definitely reserve 247...beautiful corner suite, fireplace, views, quiet and great bed! The bathroom is new and wonderful new, techno shower! We stayed 7 days and would've stayed forever! Great staff, friendly and helpful. Huge fitness center with steam and sauna and heated pool with no one to compete with! Loved it!

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
I am delighted that you were so impressed with our property and that you had such a great stay. You can stay forever anytime!!! Thank you for commenting on our upgrades. It is certainly nice to know that they are noticed by travelers. I will definitely let the staff know how complimentary you were on their great service. So glad we met and exceeded your expectations. Hope to see you again.

"Excellent stay."

5
28/08/2016

We've stayed at Best Westerns across the nation and this one certainly didn't disappoint. The room and bath were very clean. The beds were comfortable with plenty of pillows. The shower head was awesome, helped get kinks out of a long day. Flat screen TV worked great. We also had a beautiful mountain view. Breakfast had a lot of choices and was good. The front desk was very helpful and friendly. They allow pets and had lots of greens space for walks and a nice pond. We recommend this place for overnight or an extended stay.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you Donna for all of your wonderful comments. I am so pleased that we hit a home run in all aspects of your stay. I will certainly post your comments for all the staff to view. Thank you for choosing Best Western and particularly thank you for choosing the Nor'Wester. We value your business.

"Great apot"

4
28/08/2016

Our plans were changed and we had to spend the night in Thunder Bay. Great hotel. Very clean The staff was friendly and the restaurant and bar are great It is a little out of the way but certainly worth the effort There are a few bars and restaurants in he immediate vicinity

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
So glad you found us in Thunder Bay! I am so pleased that we exceeded your expectations for your hotel stay. We are a little out of the way but hopefully the view made up for it. Thank you for the great comments and we hope to serve you in the future.

"Excellent stay"

4
28/08/2016

This hotel was just off the highway so passing through made it easy to stay here. Hotel was very clean, staff were friendly , room was nice. We didn't stay long to use the amenities but the breakfast the next morning was amazing. Staying in hotels all across Canada this summer and this was the only hotel to have a hot home cooked breakfast. It was even included in our room which meant our rate was a steal of a deal.

, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Although you were just passing through, thank you for choosing to stay with us. I will certainly pass your comments on to the chef on your "amazing hot breakfast" as well to the staff on being friendly and accommodating. I am so happy that we could be a "happy" part of your journey. We hope to be able to serve you again during your travels. Thank you for choosing Best Western and the Nor'Wester Hotel in Thunder Bay.

"Excellent place to stay"

5
27/08/2016

I always enjoys my stays at the Best Western Norwester. The views are stunning and the rooms are great and the staff is super friendly. I would highly recommend it as a place to stay when in Thunder Bay

"Good not great"

3
27/08/2016

Beautiful views. Beds were very firm had trouble sleeping. Restraunt has very, very, very good food. The lower floors have sliding glass doors that did not latch. Found a pair of womens underwear that didn't belong to us.

"Beautiful place"

5
27/08/2016

We stayed 3 nights at The Norwester for our niece's wedding. Beautiful grounds, amazing staff and superb service. The restaurant staff went above and beyond to accommodate our food allergies!! Not a single thing to complain about ?? Loved loved LOVED our stay and will be back again next time we're in Thunder Bay!

"Norwester Best Western"

5
24/08/2016

We stayed at the hotel for a wedding with several other family members. The facility was excellent - room was on the ground level so we had patio doors that overlooked the grounds, pool and hot tub was conveniently located as was the dining room. All staff were friendly and accomodating and the food was excellent. I would recommend this facility highly.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Joanne, Thank you so much for your review and rating of our property following your recent stay with us. We truly appreciate your business and it was a pleasure having the opportunity to serve you. Again we sincerely appreciate your business and look forward to your return. Feel free to contact me directly at 807-473-2456 for your next reservation to ensure your next stay is even better than your last. Best Regards Edwin Martinez Manager of Business Development

"Good Choice"

4
24/08/2016

Very nice Best Western. Clean, modern and very scenic grounds. Rooms were spacious and clean. Do not offer a continental breakfast, but there is a restaurant on site that had decent food. Staff was friendly.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for staying with us, we sincerely appreciate your business and would like to thank you for posting your review on Tripadvisor following your recent stay with us. Please give me a call at 807-473-2456 when you are able to return so I may personally assist you with your reservation and suggest one of our fantastic breakfast rate plans that so many people are talking about. We look forward to your return! Kind Regards, Edwin Martinez Manager of Business Development

"Good Value"

4
24/08/2016

excellent room for the price. Lobby and room were both very clean, decorated well and comforting. No continental breakfast, but do have decent restaurant on site. Hotel is away from city, but a very nice location.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for commenting your recent stay with us and look forward to welcoming your call at 807-473-2456 so I can personally assist you with your next reservation and ensuring your next stay is even better than the last. Again we thank you for your business and appreciate the time to took to post this review. Kind regards, Edwin Martinez, Manager of Business Development

"Great hotel"

4
24/08/2016

The hotel is located on a gorgeous piece of property with mountain views. Very clean with a nice pool and a pretty good restaurant. They do not provide a complementary breakfast or did not to us. We were asked if we had a coupon but were not offered one. Nice quiet location away from the City.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Brian, Thank you for leaving a review on Tripadvisor after your stay with us. We appreciate your business and your feedback is important to us. We do offer many Breakfast Rate Plans, they are online on Bestwestern.com, or property level. So next time you come back please request one of these rate plans or call me directly at 807-473-2456 Safe travels, Edwin Martinez Manager of Business Development

"Very very satisfied"

5
23/08/2016

We were traveling from out west to home in the Maritimes. Overnight stop but wished we could have spent more time. When checking in I was told we were given an upgrade that included a fireplace, altho not needed in the summer. When I got to the room I found it was a suite. The shower was large; separate seating area with TV; king bed. Breakfast was not in a nook but was in the restaurant with anything off the menu. Staff were friendly and top notch. If ever in the area again, this is where we would stay.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Peter, It gives me a great pleasure to read your comments and personally would like to thank you for recommending our award winning hotel. I am very happy to hear that we were able to provide you with a complimentary upgrade to one of our Fireplace Suites, so next time you come through Thunder Bay you will have to stay at one of our SPA Suites! Feel free to give me a call if you need any help at 807-473-2456 Wishing you safe travels and hoping to see you again one day soon! Edwin Martinez Manager of Business Development

"Great Place With Great Staff"

5
23/08/2016

2nd visit here in the space of a few weeks and it always lives up to our expectations. Great staff, thanks to Justin, Josee and Lorna (who called in to see us on her day off !!) for a great experience as usual. Hope to see you all again soon.

"Nor'Wester Simply Wonderful"

5
23/08/2016

The entire experience was wonderful. The room was immaculate and very comfortable. The staff was very kind and helpful. They were the best part. Everyone from the hotel to the restaurant were great! I would have liked to spend more time with you. If I am in the area again I will be staying here if possible.

"Awesome"

5
23/08/2016

Very welcoming front desk, very easy check in, hotel was clean, grounds were immaculate and the restaurant and bar food and service was 10 stars!!!!!!! certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

"Wonderful Hotel"

5
22/08/2016

This was an overnight stay on the way to the airport the next morning. The hotel has the BEST view in the entire city. The staff are friendly and courteous. The rooms have a coffee machine with Martin's Coffee packets. The TV is a good size and has a guide in the nightstand drawer so you know what channels to look for. The beds are comfy with lots of pillows and the room decor is quite nice. The bathroom is a standard hotel size with standard amenities such as shampoo, conditioner, makeup remover wipe and lotion. Very clean! I was on the second floor and the only thing I can say that brings down my review is that the walls are a little thin, as I could hear kids crying and man shouting at someone to shut up in the next room. However, a REALLY positive thing is the free breakfast. It's ordered from a menu and the choices for a good big breakfast are amazing! I had orange juice, 2 scrambled eggs, hashbrowns, coffee and toast! There is fresh fruit and mueslix in the menu if you are wanting something a little healthier. They have a nice looking exercise facility and a great looking pool. I would recommend ts hotel to anyone, even if it is a bit out of the way. There is a shuttle to the airport!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Kelly, I would like to sincerely thank you for taking the time to sharing your experience with us with the Tripadvisor community, and for recommending our hotel to anyone. Thank you for elaborating on our coffee, our room, the beds and as noted "REALLY positive thing of our free breakfast options. We are certainly please to hear that our staff was friendly and courteous, we are very lucky to have them. Best Western mission statement is to lead the industry in superior customer care and it fills us with pride when our staff embraces this on a daily basis. If you ever back in Thunder Bay, please dial 807-473-2456 and I will personally take care of assisting you with your next reservation and ensure your next stay is even better than your last! Thanks again for staying with us and look forward to your return. Kind Regards, Edwin Martinez Manager of Business Development

"Ist Time at this Best Western"

4
22/08/2016

The property, room and surrounding area was very nice, the restaurant and lounge staff were very friendly. The only complaint I have was with the check out, I had already paid for the first night 3 months in advance of a 3 night stay but was charged the full amount upon check out, I informed the clerk and this person had difficulty refunding me the 1st night stay, the manager was somewhat helpful and after about 30 to 45 minutes it was taken care of. Other than that I would stay at this hotel again, easy to get to and has access to a restaurant/tavern across the street.

"Thunder Bay Best Western- Great place"

4
22/08/2016

This Best Western has a great view of the mountains. It is spacious and away from the main roads making it extra quiet. Recommended for business groups or vacationing families. Log cabin theme is fun!

"Excellent"

4
21/08/2016

Motorcycle friendly facility...who knew! Rolled in without a reservation, booked a room and received a 'gift bag' with towel & cloth to wipe down bike. Woke in the morning to find another towel on the bike as it had sprinkled a little through the night. Clean & friendly with comfortable beds. Would stay again :)

"Business trip"

5
21/08/2016

Hotel and room service were great. Room was clean and there were no issues. I will stay at this location in the future due to the parking and the availability of room service. Bed was comfortable and clean as well.

"Great hotel"

5
21/08/2016

Very nice room, lovely location. Giving a very restful and comfortable stay. Staff very friendly and helpful. Restaurant is also well maintained and the staff is very nice and professional. Renovations well done.

"Good Location"

4
21/08/2016

The hotel had a good place to eat, was clean, had curb side service to our room (right through the patio doors), comfortable beds, good temperature control, and staff was very polite. We would have liked to use the pool, but it wasn't open late enough. Staff also gave us information about the Best Western points and the falls.

"Excellent accomodations twice around"

5
21/08/2016

I had a chance to stay here twice within five days. Very Clean comfortable rooms with a great view of Loch Lomond ski area. Would not hesitate to recommend this place to others. It is not to far from downtown Thunder Bay as well.

"Girls trip"

4
21/08/2016

Nice new hotel; a bit far from downtown Thunder Bay though which was a bummer. Comfortable rooms, pool, restaurant. Tiny bar though and no options for grab and go breakfast which would have been helpful for the day we had to be up and out for our fishing excursion.

"bike ride"

5
21/08/2016

upgraded us to a suite loved it views of mount mckay where great room was beautiful king size bed wonderful shower living room two tvs clean all the staff was freindly and helpful grounds we'll kept thks for the memory's

"Beautiful location, great service and amenities"

5
21/08/2016

The Norwester Hotel continues to stand above the rest in the Best Western chain. A short drive is worth it for the accommodations, ambience and outstanding service. We also took advantage of the pool, sauna and hot tub and everything was spotlessly clean and well maintained. The nachos were the best I have ever tasted - seriously! The view from the outdoor patio was lovely; the service outstanding.

"Vacation 2016"

5
21/08/2016

Had a wonderful stay at you hotel. Staff was great. The restaurant in the building was a bonus. The room was spacious and very clean. Scenery off the patio was spectacular. All in all A1. We were on our way home from a trip across Canada and had stayed in many hotels and this one ranked at the top of our list. Thank you

"Fabulous Stay"

5
21/08/2016

We decided to stay an extra day at this beautiful hotel for some well deserved relaxation following some gruelling days of travel from Ontario. We were more than impressed with the hotel amenities (beautiful room, comfortable beds and pillows, cleanliness, excellent meals from on site restaurant) and the expansive green space (fabulous for our dog's exercise needs) as well as the view of the mountains from our hotel room. All staff were very friendly and attentive, and Edwin Martinez, Manager, was beyond helpful to make our stay truly enjoyable. Our amazing stay has prompted us to choose Best Western Plus accommodations as we continue to travel across Canada. Thank you for an amazing experience.

"Thunder Bay"

4
19/08/2016

The facility is a little dated on the interior and exterior. Lobby area is impressive. Quality of the dinner I ordered was terrible and they had to remake my food. The second attempt was better but not great. Beds were comfortable and the mountain views were nice. Small patio or balcony depending on your floor added a place to sit and relax.

"Clean hotel with great breakfast"

5
17/08/2016

The rooms are clean. Plenty of space for a family of four. Breakfast was ordered off the menu in the restaurant. the cost of breakfast was included with the room rate. The pool area was large and the water was warm. If we are in the area in the future we will definitely stay at this hotel.

"Not worth the money."

2
17/08/2016

I was expecting a wonderful stay at the best western but was disappointed. As we arrived in, we had staff that was welcoming but seemed a bit busy with other things going out. The outside did not seem too welcoming, other than the fact of the main lobby which seems to have been renovated. We got checked in and went to our room, the hallway towards our room smelt like a combination of pee and rotten carpet. As we entered in our room, the shower was dirty prior to even using it, the sheets did not seem clean and had an off smell. The screen door had little holes in it. The only plus side of this place was the restaraunt, the food was good. I would recommend the thai coconut curry but without the pineapple. When checking out, we needed to checkout early. We went to the front desk and waited about 2 minutes, knocked on their door and had no answer, i had to return to my room and call the front desk from the room and wait a minute or more for them to answer, they finally answered and i was capable of then going to check out, they had a bag of my checked in, so regardless i needed to see them to checkout to get it, and the fact that they were not there when you need to check out? Especially when it is early. This was not worth what we paid, we paid the same price to stay at the hampton inn, which is a lot nicer and friendly. I would not recoomend this place, it says it was recently updated, but i think it was only the lobby as that was the only nice thing about this place( and the food)

"Extraordinary Service"

5
16/08/2016

Stayed here for Six days as part of a group that went to a wedding on site. The area is beautiful. The hotel food was excellent, and this was the best family vacation hotel experience I can remember mainly because of the welcoming friendly staff and genuinely helpful service

"Exceptional"

4
16/08/2016

Great service, well located to the city, attractions, restaurants, etc. The property is well managed with professional & personable staff....always will owing to assist - improving your travel experience. Price point is very reasonable relative to value added service and quality of stay. . This hotel strives to meet and exceed customer expectations

"Just missing a 10!"

4
13/08/2016

The location and beauty of this property mirrors the spectacular palate that is Norther Ontario. This rivals European Best Westerns . The accommodations are scene stealing. Their patio and outdoor wildlife deck is memorable. The scenic position of the property is beyond the photographs of their website or of TripAdvisors'. This place is a gem. Please , this property deserves a winless equal to it's beauty and pleasure.

"Quiet and peaceful"

5
12/08/2016

We stayed here one night on our Lake Superior Circle tour. It was right off highway 61 and out of the city, which we wanted. The rooms were clean and comfortable. The bathroom spacious. The cable connection on the tv was excellent as was the quality of food in the connected restaurant. I spent time walking the numerous paths in the grasslands in the back property of the hotel. It was wonderful walking, peaceful and beautiful. The WIFI connection was good. There were plenty of outlets. For our needs it was a great place to stay.

"Quiet and Beautiful"

5
12/08/2016

This is an older facility but has all of the modern amenities. A stellar feature is the dining deck facing the northern wilderness. We only experienced the reflected sunset on the rugged hills. Apparently the sunrises are also something to behold. Definitely a place for a longer stay.

"Thunder Bay Business trip - Beautiful country side"

4
11/08/2016

Traveled on business to Thunder Bay and stayed for one night. The back area of this property is beautiful. Watched the sun go down by the pond with a bottle of wine, very relaxing after a long day. The pool is large, but it is shared with people with memberships, so lots of kids. Not that it is an issue, but just a heads up if you are looking for some quiet time by the pool. We had to rush in the morning, they packed our breakfast to go for us. The service was great. There is also a restaurant right across the street in case you are looking for a change of scenery. Food was good.

"a highway motel"

2
11/08/2016

We stayed here a night using our Aeroplan points. Contrary to the info provided on the website, the breakfast is not included if you book through Aeroplan. The place is dated and needs a facelift. Similarly, furniture in our room was quite old and inferior, creating a cheap ambiance. It is located in a remote location with no businesses close by. Overall, the place has become a regular highway motel. Lower your expectations.

"Quiet location"

5
10/08/2016

Lovely location just outside Thunder Bay. Good pool, lots of parking, great ice machine (important of course!). Quiet room with balcony, very friendly staff. We had a view of the "mountains" from the room and easy access to the green space behind the hotel. Enjoyed the deck chairs over looking the pond as well.

"Fifth Anniversary Stay-cation"

5
08/08/2016

My husband and I called the Nor'Wester the day of our anniversary. It being wedding season...we weren't sure they would have one of their spa suites available on such short notice, but we were in luck! I told them we had been married there ourselves 5 years ago that day, and they took $80 off the rate of the suite. We were so excited! Then they called back within 10 minutes to let us know they would take off an additional $100 for a total discount of $180 off the room rate. On top of that, they gave us complimentary breakfast for the morning. We had a great anniversary and the hotel and their facilities are nicer today than even 5 years ago. Thanks for going above and beyond and welcoming us back?? The Bouchards

"Clean and cofortable"

4
08/08/2016

The rooms were clean and comfortable. The sliding door provided very convenient access to our vehicle for loading and unloading. Only complaint is the price of food and small selection for room service.

"View to die for, out of town, but worth the drive!"

4
07/08/2016

This 90 room hotel has the greatest location right on the highway, just outside of the city by 10 minutes. There is one convenience store next door for expensive last minute things. Robins Donuts short drive down the road. Neebing Roadhouse across the road for bar fare only (as dining side is TOO expensive and not worth it) Views of the mountains are the best feature along with nicely maintained grounds and trails to walk. Restaurant on site has a very limited menu and average fare. Outside patio allows for lovely morning or evening dining. Small deck near the pond has andirondack chairs for sitting. Swimming pool and facilities are great. However, the main floor rooms are showing their age and is need of some updating. Exterior grounds and parking lot is clean, and nicely maintained. Rooms are relatively quiet though but hallway noise, and slamming room doors carries. Small fridge and small coffee maker in room. No microwave. Front desk staff were nice and helpful, as well as friendly restaurant staff. However morning male housekeeper knocked on our door after requesting a late checkout AND had our DO NOT DISTURB on our door. Sheesh.

"Picturesque and Comfortable Stay"

5
07/08/2016

My partner and I stayed at this hotel on stop-over while we road-tripped around Lake Superior. While this hotel is just outside the main city area, this is just what we liked about it. It was close enough to drive to the city for shopping, restaurants, etc. but also close to drive more into the countryside to explore. The Nor'Wester Mountains right behind the hotel offered a serene and picturesque backdrop for a lovely and relaxing stay. The restaurant patio also looked out onto this scene which was great. While the room and bathroom looked a bit more dated than some of the pictures on the website made it seem, it was clean, spacious and comfortable for our purposes. We were expecting a continental breakfast as in most hotels but were very pleasantly surprised when we received vouchers for breakfast at the restaurant. We could order pretty much anything off the breakfast menu (with the exception of a couple more expensive items..like steak and eggs) and there was many great options. I had an omelette which was delicious and filling and my boyfriend had the Finnish pancakes which he loved. We arrived earlier for breakfast and were seated and served no problem. The only observation was that by the last hour of breakfast when we were finishing up, it was very busy and they were VERY understaffed so many tables were left waiting for service. Overall we loved our stay and would recommend this hotel to anyone.

"Amazing as always "

5
06/08/2016

I stay here whenever I come to Thunder Bay. I have come to judge all other hotels I stay in by the standards the Nor'Wester sets!! The hotel and grounds are meticulously maintained..., and the views are the best in Thunder Bay!! Well worth the short drive out of town to stay in this week run facility !! ... And the restaurant food here is as good as it gets. Do try the pizza!!!

"Bit of Heaven"

5
06/08/2016

We were delighted to be situated out of town on this lovely property. We always look for a pet-friendly hotel and this one was fabulous for our dog as she had a huge area to roam and explore. The dining room staff were accommodating and friendly. Having breakfast in the restaurant for an additional $6.00 (for both myself and my husband) was a bonus and much nicer than the usual self serve style of Best Westerns.

"Excellent value"

5
05/08/2016

Typical of updated BW motels. Neat, clean, good sized rooms and nothing missing. Front desk very accomodating but had trouble getting secured wifi for which they had no answer...not their fault. Breakfast was very good which was from restaurant there and Not continental buffet. I don't know how anyone can use indoor pools in these places with the overwhelming chlorine stench. Ask for a room facing the rear on second level where you have a full balcony w mountain view.

"Great place"

5
05/08/2016

We stayed here two nights as part of the Lake Superior Circle tour. Travelling on our Harley we were made welcome and offered a ground floor room on the back side with a walk out patio door. Easy loading and a clear view of our bike . We had a heavy rain one night and some one put extra wiping rags on the seat once the rain stopped. Nice touch and unexpected. The complimentary breakfast was excellent and we ordered from the menu getting a great omelette and service was a bonus. Much better than the common hotel breakfast. Friendly staff made it a pleasure to return to this hotel again. I will be back and as soon as possible. Thanks for a great stay

"thank you for your out standing service"

5
01/08/2016

the staff at your hotel was awsome. My grandson left his head phones in the room when we left and didn't realise it until we were well on our way. i phoned the hotel and they found them and put them in the mail. CRISIS avoided. Thank you very much.

"Near perfect!"

5
01/08/2016

Older facility updated and well maintained. Would definitely stay here again. Best breakfast of our 14 night trip. Pool and hot tub were excellent. Also one of the top three hotels on that 14 night trip.

"Very Nice place to end the road trip!"

5
01/08/2016

After driving from Winnipeg to Thunder Bay, my son & I were looking forward to stay a couple of days at Thunder Bay! We were very happy with the Best Western Plus Norwester Hotel!!! The staff were very friendly and eager to point out places to see while visiting from British Columbia.

"Canadian Trip"

5
31/07/2016

The hotel was just beautiful. It was our first trip to Canada and the staff make it most enjoyable. Carla assisted us with information on customs and the laws of Canada. This was very helpful and she should be commended for her great customer service.

"Favourite hotel in Thunder Bay"

4
29/07/2016

We've stayed here a bunch of times over the years as a family with and without a dog. Love the country setting which has a field area for kids and pets to run, and a nice sitting area on a dock near a lake with a fountain. Restaurant is good. Like the rooms with the sliding doors on the back "mountain" side. Staff was friendly and helpful. Rooms are clean. We'll be back! Thanks!

"Nice hotel but few close amenities"

4
28/07/2016

Nice hotel, clean but after driving all day arriving late there was nothing close by even to grab a coffee. In the morning had to back track to Thunder Bay as left before breakfast. More of a retreat hotel.

"Extremely biker friendly hotel"

4
26/07/2016

motorcycle enthusiasts are welcomes with open arms. The staff went out of their way to provide for our needs following torrential rains. We ate dinner in their restaurant. The food is delicious and good value. Next time I will try their in house pizza. Breakfast is included and you may order from the full menu.

"Overnight in Thunder Bay"

5
26/07/2016

The hotel staff was great. Very pleasant and very helpful. The room was comfortable. It was easy to find the hotel. The restaurant on location was nice and had good service. I did not use the pool or other amenities.

"Lake Superior Circle Tour"

5
25/07/2016

Doing the Lake Superior Circle Tour, this was our first stop in Canada. The hotel was very nicely set up, with great views, very clean, excellent staff, good food. They even gave all of us a gift because we were on motorcycles. Would definitely stay there again

"Stay in Thunder Bay"

4
25/07/2016

The hotel was good for a family and pet to stay at. It has a pool and restaurant on the property. The staff was AMAZING!!! The only reason that I didn't give them a 5 was because the room could use a deep clean or new carpet. I got a non-smoking room, but it still had a stale smell of something that I couldn't place.

"Top Notch"

5
24/07/2016

We chose this hotel based on the reviews and were not disappointed. The staff was helpful and friendly, and upgraded our room to a beautiful suite the first night of our stay. We enjoyed it so much we decided to stay a second night before continuing our road trip. Lovely view of the Norwester Mountains from our room, with the quality and comfort we have come to expect from the Best Western chain. We enjoyed the onsite restaurant, with excellent service and good food, the sauna and pool as well (hot tub was out of service on the trip out, but functioning again when we returned on our way back through about 10 days later).

"Big conference being held at the same time."

4
24/07/2016

Big conference being held at the same time. Hotel seemed to handle it with no problems. Resteraunt was fast service was great. Rooms were very clean. Parking was a bit of an issue but otherwise all good.

"Thank goodness they ahd a room!!"

5
24/07/2016

We were travelling back from Winnipeg and thought we would be able to find a hotel room no problem to only learn once we got there everything was booked!!! We called BW and they had one room left!! It was a suite but gave us a god rate plus breakfast. Front desk was very helpful, nice and there service was great. The hotel was very clean and had a great view of the NorWester Mountains. Had a great sleep and a great breakfast!

"In the country but close to the city. Excellent for those travelling from the US on hwy 61."

5
23/07/2016

Room 135, close to one of the main entrances. Only a two story so it is stretched out leaving a long walk if your room is in the center between the entrances. Excellent beds. Completely non-smoking. Big gym, good restaurant with outside deck if you wish to eat outside with a view of the mountains, has a pool. Very helpful desk attendants. Ample free parking. For hockey tournaments, the two sheet event centre is right next door. Like most hotels the neighbours shower is a bit noisy. Very big flat screen tv and good wi-fi reception even where I was way down the hall from the lobby. Two computers and a printer in the lobby for guest use. Reasonably priced, phoned reception for my reservation, it was cheaper than online at least this time. There is a shuttle, not sure if it is free or where it goes.

"Derek Hulmes"

5
23/07/2016

The hotel is well maintained. Rooms are clean and food is wonderful. We had an excellent stay thanks to friendly staff. Will certainly stay there on our next trip to Thunder Bay. The grounds are well kept with places to relax after a hectic day.

"Excellent"

5
23/07/2016

Everything was excellent. The only thing they should Start the breakfast at 6 am for those who want to get on the road early, also not like other Best Western hotel they did not have an EV (electric vehicle charging station) other than that perfect.

"Very clean"

5
23/07/2016

Strongly recommend. Staff was friendly and helpful. Continental breakfast was fresh and had lots of options. I have stayed here multiple times and best western east gate is always my first choice in Regina.

"Vacation"

4
23/07/2016

We road around Lake Superior and Thinder Bay was our first Canadian stop. The front desk staff were very friendly and helpful. I had selected this hotel because one of the amenities was laundry service We were riding motorcycles and this was our fifth night and planned it to do laundry there. They did not have laundry service but other than that it was a very nice place to stay.

"A good hotel"

5
22/07/2016

The hotel is well maintained and our room was spotless. The beds were comfortable. The complimentary breakfast was off the menu so that is novel! It is on the outskirts of Thunderbay but not too far away - maybe 5 kilometres. The staff was friendly and professional. I can see why it is the number one hotel in the Thunderbay area.

"Outdated"

2
21/07/2016

Stayed at this hotel on our way home from a trip to Alberta. The pictures are completely different than what the room we stayed in are, they were very outdated. Beds were not comfortable, in fact we left at 1145 pm and decided we would rather just take turns driving and sleep in the car. The pool was great and the service was very nice.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Ashley, I am very alarmed by your review and would like to kindly ask if you could confirm when you stayed with us and room number. We have received several awards and passed inspections from different organizations. We have recently given the highest star rating for hotels in Thunder Bay with 3 1/2 stars. Is there any chance you may have rated the wrong hotel as the only guest by the name of Ashley I found in our system stayed overnight? I am very interested in speaking with you about your findings. Our beds are one of the most reputable brands, Simmons Plush Pillow Top which have been complimented by many travelers and some have purchased them including myself. We pride ourselves in the product we offer and thanks to the feedback of our valued guests we make changes and improve our services and products. I sincerely hope you take a moment out of your busy schedule to contact me at 807-473-2456 or Toll Free 888-473-2378 Best Regards Edwin Martinez Manager of Business Development

"Moving across the country"

3
21/07/2016

Made reservations on Monday afternoon for Tuesday for 2 pet friendly rooms. When we got there on Tuesday they had charged our credit card with a no show fee as they booked us in for Monday.... we explained that we were traveling across the country as we are moving to the Edmonton area and we had asked for the rooms on Tuesday they were not pleasant said sorry nothing we can do talk to the manager tomorrow. We tried to show that we were in Sault-Sainte-Marie on Monday and never would of booked 2 hotels! But they weren't much interested until we demanded they call their manager. After they called him they sorted it all out. As for the location it's beautiful and very peaceful the restaurant is a great addition to the hotel and makes for a great breakfast.

"Extremely Upscale"

5
21/07/2016

Very nice hotel with a reasonable rate. The lobby is large and accommodating for relaxing and talking. Would have like to utilize the outside patio but it was totally occupied by a wedding party. Lounge made good drinks and the restaurant served good food for breakfast. A sit-down breakfast was included in our rate and it was well worth the little extra. Highly recommend this hotel.

"Nice"

4
20/07/2016

Stayed here about a week ago. First time ever. They upgraded us to a family suite with a great view. Front desk was very accommodating. Dinner on site was perfect for our family. Pool readily available. Very clean. My only complaint would be the thin doors to joining rooms.

"Ok hotel"

3
19/07/2016

Very good hotel, but not really good value for the money. Breakfast was not included and for the money paid it should have been, Would think twice before staying there again.Room was nice but too expensive.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Elizabeth Thank you for taking the time to post a review after your recent stay with us. Your feedback is highly appreciated as it helps us improve services offered to make it every stay for our valued guests even better than the last. Our rates are very competitive for our market, and we have several breakfast rates that thousands of guests take advantage off. Best of all with breakfast options you will not find very often, our breakfast rating ranks us top five percent from the region. Please call me directly next time you come to Thunder Bay at 807-473-2456 so I can personally assist you with your reservation and to ensure you will have a much better experience. I look forward to hearing from you! Edwin Martinez Manager of Business Development

"Family Wedding"

5
19/07/2016

Fantastic food and service for our daughter's wedding! The staff was very helpful and looked after all the details. The wedding ceremony was originally supposed to be outside, but rain changed those plans. The staff set up chairs inside and everything proceeded beautifully.

"Front Desk staff was rude"

3
18/07/2016

This is a nice well kept hotel but is really off the beaten path from Thunder Bay and I booked with Hot Wire so when checking in the lady at the front desk was rude when I asked about breakfast and said "you booked with Hot Wire so for that low rate there is NO breakfast included for you", it was not so much what she said BUT how she said it.

"Not a place to stay for the overnight traveller"

2
18/07/2016

This facility may be a great place for the locals, but it is not for the overnight traveller who wants a quiet nights rest. Reported noise and smoking outside our room at 3 a.m. but nothing was done. No sleep, no rest, no return to this place

"We've stayed here before and for good reason."

5
17/07/2016

This is a nice clean motel with an above average restaurant. We stay here when coming to Canada fishing. The place has great views of mountains and it is very relaxing to just sit and look at them after a 12 hour drive and the wait getting through customs. The place was full on a Tuesday evening. I guess we aren't the only ones who like it here. The restaurant is darn good for dinner and love the Swedish/Finnish pancakes for breakfast.

"A fantastic hotel"

5
14/07/2016

This is the second time I stayed here and I really hope to be back . What a big and truely beautiful area around the hotel ! A special thanks to Carla in reception who worked at getting us the room of our choice for 20 minutes . She smiled and was friendly the entire time

"Best Western Plus Norwester Hotel"

5
13/07/2016

This is a very nice hotel located just off the Trans Canada Hwy . The front staff is very helpful. The rooms are quiet. The restaurant has great food and very friendly and efficient service. The rate includes breakfast which is ordered from the menu. I would highly recommend this hotel.

"Summer trip"

5
13/07/2016

We stayed at the Best Western Plus Norwester Hotel in Thunder Bay Ontario on our way home to Winnipeg. We found it to be a great hotel with a nice pool & comfortable rooms. We ate in the restaurant and it was good.

"Great!"

5
13/07/2016

Lovely property. Rooms are clean and comfortable. Property is well maintained. Restaurant is onsite and is very good. Wait staff are attentive and polite. The food served was excellent and nicely presented. Our room was on the lower floor and had a sliding door to the parking lot as well as an interior door which opens to a corridor that leads to the front lobby and restaurant. Would stay here again when in the area.

"Clean, friendly, great amenities."

5
13/07/2016

We had an excellent stay here. Front desk staff are great. The rooms are large and clean. Great gym/pool area. Restaurant has good prices and decent food. Lots of banquet areas/rooms. Would definitely recommend!

"Good Rest"

3
13/07/2016

Overall the hotel and our stay was nice, the room was clean and the bathroom was very nice. The staff were very helpful and polite. We were traveling with a small dog, so had a room on the first floor. I found the beds too high (we are 5'8" and 6') and we had to kind of jump up to sit on them. The floors were a nice laminate, but I found that made the activity in the hotel louder - not helpful in terms of keeping our dog quiet (which we managed to do, but only through constant vigilance on our part). I also found the floors a bit slippery when trying to get up on the bed while wearing socks. I know it helps keep the space cleaner, but the combination of flooring and bed height wasn't very practical in our view.

"Passing Through"

4
12/07/2016

Passing through Thunder Bay on my way from Winnipeg to GTA I decided to stay here rather than risk it at a small town motel above superior. After looking online at motels etc along the way, I found them to be charging about the same as this hotel. The stay was good, rooms were clean and comfortable and the hotel offered nice facilities. I didn't try the pool due to the long drive ahead but it looked great and is a large pool you could easily swim laps in. Complimentary breakfast was great with a surprisingly good selection, not just. Muffin and coffee. I would definitely stay here again.

"Wonderful hotel in a beautiful environment!"

5
08/07/2016

This hotel is part of a conference center. It is about 5 miles away from Thunder Bay proper so you cannot walk anywhere. However, you are rewarded with stunning mountain views and lush surroundings. The hotel is extremely clean. You get to order off a menu for breakfast (free for most items) instead of fighting the crowds at a breakfast buffet. The staff bends over backwards to help you. The rooms are a nice size with working Internet and amenities. It was quiet too! Roberta, the manager is awesome. At some point the hotel may need a more modern decor but it was by no means shabby. Each room has a balcony. Again, the hotel rooms are very clean.

"Stay for Buisness"

5
08/07/2016

I stay in this hotel every time in Thunder Bay, Ontario. The value is good. The rooms are clean. The food in the dinning room is excellent. They have a very good chose of food for break feast. The dinner items are well priced and served with professionally.

"dated; poor food"

3
07/07/2016

the hotel is older. The sliding doors from your room to the parking lot are nice. The restaurant: very salty food, service only average, food mediocre. The patio: fabulous. Be sure to ask for a mountain view room if you can.

"Best hotel so far"

5
05/07/2016

I really like this hotel and this is one of the best I've seen so far. First the location, it's a little bit outside of the city, but you get a beautiful view on the landskype. You should definitly ask for a room at the back of the hotel, your balcony will have a nice view. The room was really clean, a lots of space, a microwave and a fridge. Th staff was really nice. It's really the first time that I have nothing bad to say about an hotel.

"Friendly staff and beautiful views."

4
05/07/2016

We really enjoyed our time at the Norwester Hotel. My husband and I stayed here for three nights while in town for a wedding being held at the same hotel. The room was clean, the staff were friendly, and we enjoyed our breakfast views when we ate outside at the Cliffhanger restaurant. The pool, hot tub, and sauna are well-maintained. Unfortunately, I was disappointed when I was woken by loud staff conversations directly outside my room and renovation work being completed in the room across the hall at 8am. I was looking forward to sleeping in on this childless weekend, but was unable to due to the disruption. Luckily, this only happened on the first morning. Be sure to put the "quiet" sign on your door when you stay!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for taking the time out of your busy schedule to leave a review on Tripadvisor. I am terribly sorry that we woke you up during your attempt to have a peaceful and quite stay, but I am glad to hear that once you put your "Please be Quiet" sign on your door, you were able to truly achieve that. I hope that destiny brings you and your husband to our hotel again so the next stay is better than the one before! We sincerely look forward to see you again soon and please feel free to contact me directly at 807-473-2456 so I may be of assistance. Sincerely, Edwin Martinez Manager of Business Development

"Excellent property"

5
04/07/2016

Always a great stay at his property! Just a bit out of town so it's quiet with a great view of the nearby Norwester mountain range. Relaxing first class hotel. Our go to place for every visit to T. Bay.

"One of our favourite places to stay"

5
03/07/2016

We stay here a couple of times every year. Comfortable rooms, nice relaxing setting, friendly staff, and a very good on-site restaurant. We always look forward to our visit. We'll be back again in the fall.

"Resort-like"

5
03/07/2016

The Best Western PLUS NorWester has a resort-like feeling. The hotel is situated with beautiful views of the NorWester mountains - even if your room does not have a view (although all those on one side of the hotel do), you can also enjoy the view from the restaurant. There is also a very large area for outside dining, again with spectacular views. The hotel is a bit outside the city (15 mins from downtown) but the location made the trade-off more than worth it for us. In addition to the beautiful setting, the hotel is very near Fort William Historical Park and the Whitewater Golf Course. The team at the NorWester is very customer-focused - attentive, friendly and professional. They were very welcoming and really completed our overall exceptional experience.

"True hospitality!"

5
01/07/2016

The employees were fabulous. The cleaning crews brightened my day with a smile and friendly greeting, the staff had a towel on the wet seat of my motorcycle and while waiting for the cafe to open early in the morning (I was not used to eastern time) someone brought me cup of coffee (didn't even as for one!). I would strongly recommend this place. Exercise room was large with free weights.

"Great stay!"

5
30/06/2016

Terrific place and great value. Updated and clean. Was upgraded to a suite - thanks Best Western Rewards! Delicious, full breakfast ordered off the menu included. An awesome deal for $125! A little out of the way, but worth the trouble.

"Summer road trip"

5
26/06/2016

Great stay in Thunder Bay Area of Ontario. A must visit sight is Fort William! Visitor center is well done. All the interpreters were friendly and very knowledgeable. We would definitely recommend this hotel!

"The Best"

5
25/06/2016

Justin is so kind, considerate, and always has treated me with excellent service! The ladies at the front desk were very kind, pleasant and helpful! The dining room servers were also very kind, and helpful.

"Best stay along the way!"

5
25/06/2016

We were doing the Tour Around Lake Superiour and came in later than we would've liked and what a disappointment that was overall. We would've loved to spend more time not only in Thunder Bay but also at BW Norwester Hotel. We enjoyed a delicious late dinner just as the dining room was closing and an even better breakfast that was included! The Finnish Pancakes were the absolute best and most filling a person could ask for to be included with their room. Not only was the food good all of the hotel staff were amazingly friendly. Our room was on the back side of the hotel with amazing views of the lush green hillsides behind us as well. No city street to look at there. Another huge surprise was the sliding glass doors that opened up to let in the cool evening or morning breezes...so delightful! I cannot say enough great things about this property - thank you for an amazing stay along our way. I look forward to coming back and staying here again...hopefully sooner than later!

"Wonderful staff, incredible vieww"

5
24/06/2016

Staff are amazing-friendly, helpful and just make you smile! The hotel is continually upgraded, clean and well kept and finally view is spectacular! I would highly recommend staying at the Nor'Wester!

"My home away from home"

5
24/06/2016

It's an excellent place to stay and relax after a long day at the office. Staff is very friendly and service is great. On every business trip that I take to Thunder Bay this hotel became my home away from home.

"Very nice hotel"

5
24/06/2016

Great accommodation, clean modern rooms & friendly staff. Conference room was clean spacious,set up properly to meet our needs. Staff ensured that we were well taken care of during our stay. Location is not that close to the downtown area for restaurants etc but is an easy drive.

"Very Good Choice in T Bay"

4
24/06/2016

The Norwester is a very good pick for a business stay. I arrived in town late but was promptly picked up at the airport by their included shuttle. The room was large and comfortable. Breakfast was included. The gym is very well equipped and has new cardio machines. The staff are polite and helpful.

"Great stay with a great view"

5
24/06/2016

Loved our stay ,the staff was great .very clean nice pool wonderful gym, small restraunt but great food and service . The view from our room was to die for . I would recommend the Nor Wester to anyone

"No suprises"

5
22/06/2016

once again excellent service and wonderful meal in the restaurant rooms were clean and spacious. I love this location but the one thing that I hesitate on is because the price is a little much though in comparison to other hotels in the area it fall in line. I pay the extra for the service provided with free shuttle to and from the airport which is important for staying away more than 5 days as airport parking is too costly for long term stay

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Rebecca and thank you for the wonderful review of your recent stay with us. We appreciate your loyalty dearly! Please feel free to contact me directly so I can help you with the next reservation. You are like family to us and look forward to your return! Sincerely, Edwin Martinez Manager of Business Development 807-473-2456

"Great place"

5
22/06/2016

Amazing staff/room/restaurant. The beds were so comfy. Room was very spacious. We loved the large pool, lots of fun. We found that the room was very quiet, almost soundproof, so had a great sleep. The staff was very friendly and remembered us from last time with a nice welcome!

"Great stay on the south side of Town"

5
20/06/2016

I stayed here recently on a trip around Lake Superior on my motorcycle. The BW Plus is located on the south side of Thunder Bay and is I believe the first hotel you come to if heading north out of the U.S. The staff is very friendly and helpful. The rooms are spacious, clean and the beds very comfortable. The room is equipped with all the amenities you need. While the rooms have an interior entrance the first floor rooms have sliding glass doors for easy access to your vehicle should you need it. The hotel has its own restaurant and the free breakfast included with your meal is any breakfast item off their menu and your drink. While their restaurant is very good and they're located a couple miles south of town there are still several places that deliver should you chose not to go out. All in all a great place to stay and one I'd stay at again if I was in the area.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Tripadvisor reviewer, Thank you for visiting our City and for choosing us as your hotel to stay in Thunder Bay. I am very happy to read that you enjoyed your stay, amenities and specially our breakfast. Thank you for sharing your experience with our Tripadvisor community, and for taking the time out of your busy schedule to rate us so greatly. Please make sure you contact me directly when you are ready to return to your home of the North so I can personally assist you with your next reservation. Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"A Piece of Paradise close to the City"

4
18/06/2016

The rural setting was lovely and relaxing after a long drive. The breakfast - included in our room charge was excellent. The dinner offerings were adequate; the dog friendly hotel and walking area was superb; all the staff from front desk to restaurant, ones who worked elsewhere on the property were very accommodating.

"An excellent hotel"

4
18/06/2016

As usual my stay was great. There is a very well equipped fitness center. The restaurant is nice and I like the free breakfast coupons. Much better than a continental breakfast. The beds are very comfortable and the rooms are clean and quiet.

"Request room 236"

5
18/06/2016

My wife and I went from International Falls MN, to Thunder Bay ON CN. We made this reservation the morning of our arrival. We spoke to Brenda, what a breath of fresh air (enough about that). I do not know how we got 236 (they have 2 of these rooms), but we did. My first review is on the facility itself...Fantastic. My second review is for 236. If you get the opportunity, request this room. Also, if you can, say HI to Brenda for me. Mike from Bel Air MD

"Great Place!"

5
16/06/2016

Enjoyed my stay, friendly people, beautiful hotel, good food, quiet setting, Highly recommend it! Slept well. Took their shuttle to the airport, left my vehicle at the hotel while I was gone, great service. This place was recommended to me by a friend, I am glad they let me know.

"Great for business travel"

5
16/06/2016

Hotel staff accommodated a very late arrival with a warm greeting. The front desk service was super fast and the room was spotless. All amenities were in good working order and the shower offered great water pressure to help relax the muscles. The bed and pillows were comfy and gave me a great night's sleep.

"Great Place to Stop for the Night"

4
16/06/2016

My mother and I stayed at the Best Western Plus Norwester on our way driving from Winnipeg to Ottawa. It was a very comfortable room after a long day of driving, and the staff at the front desk were very friendly. The pool, sauna, and hot tub were great. The only thing that would have made the stay better would have been a continental breakfast in the morning, or complimentary coffee in the lobby before we left for our next long drive. Overall, very good stay!

"Very nice Best Western."

4
13/06/2016

This is a very nice Best Western. Great value for the price. It's just a couple blocks out of town which is nice because it's quiet. Staff is very friendly and accommodating. I always stay here when traveling through Thunder Bay.

"Pleasant location- treated very well- good food"

5
12/06/2016

Kept very clean and has a great fitness room and pool. The hotel restaurant serves very good food and I have tried many different items on the menu. The room and bed certainly meets or exceeds expectations. There is good value here.

"Best port in a storm"

5
10/06/2016

I was supposed to camp at a park located near Thunder-Bay but, we got rained out. So we booked the last room at the Norwester. The pool was great for the kids, and the breakfast's was awesome. I highly recommend the eggs Benedict.

"The Place to Stay in Thunder Bay"

5
09/06/2016

I stayed here for 7 days and every single thing about this hotel was excellent. Friendly staff, spotless, updated rooms, clean pool and hot tub, complimentary, order off the menu breakfast in the hotel restaurant run by cheerful, helpful servers. The staff made our stay so comfortable. Lots of parking. Amazing view. Decent price. Free & fast Wifi. Temperature control right in room that worked well for both A/C & heat. Short drive into town but totally worth it. Will stay there again. This is definitely the place to stay while you're in Thunder Bay!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you very much for allowing us to host you at our award winning hotel. It was a pleasure having you stay with us and appreciate you taking the time to post on Tripadvisor your experiences and findings during your stay with us. Our best marketing is the testament from our valued clients like yourself and cannot thank you enough. Safe travels and look forward to seeing you again soon! Edwin Martinez Manager of Business Development 807-473-2456

"Nice place"

5
07/06/2016

Went the for 3 weeks, it is a perfect place for families, work or for any reason to stay. A bit further from the city, it is only 10 minutes from the city actually... Beds are comfortable, had 3 different rooms so far and they were always the same. You will have a fridge, quiet heating system, nice full bathroom, nice staff and what I like the most is their a la carte included beakfast. This last option is hard to find and this will make me go back if I have to. I would also add that the wi-fi is quick for an hotel. Usually it lags in most hotel but not this one.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Sylvain, Thank you kindly for the great review and rating of our hotel but best of all for sharing your experiences with our Tripadvisor community which now exceeds 4 billions clients worldwide. I am very happy to hear that you enjoyed our A La Carte Breakfast Menu. Our breakfast ranks top 3 from surveys conducted and hopefully due to your comments, more of our valued guests will take advantage and ask for our breakfast rate plans. I also see that you were able to experienced the best WiFi Speed available in Thunder Bay! We recently invested in technology and installed FIBRE High Speed Internet 100 to offer our valued clients like yourself the best speed available to make your stay even better. You are like family to us and appreciate your loyalty. We look forward to your return! Safe travels, Edwin Martinez Manager of Business Development 807-473-2456

"Great stay"

5
07/06/2016

I travelled to Thunder Bay about six times so far in 2016 and stayed at the best western norwester every time. I've tried a couple different rooms and I was impressed with the cleanliness every time. The staff is very friendly and make you feel welcome. I would recommend this place to anyone.

"not recommended"

2
07/06/2016

We have stayed in a series of Best Western hotels on a recent road trip. Calgary was outstanding, Swift Current excellent. This particular BW did not meet our expectations. The room was cramped; there was no microwave; the lighting was awful; there was inadequate work space and no proper office furniture; chairs are along the same wall as the TV so the only place you can watch TV is in bed. Half the rooms on the ground floor that they claim are drive-up are not in any literal sense; the parking space is separated from the room by a grassed incline. There is no separate lounge or bar, just the dining room. When we went for a drink and a snack, wait staff were too busy talking among themselves to pay any attention to us, and then setting up a table for 12 right next to us without any regard for us. The gym is outstanding but be aware that it is a club and not a hotel gym. And it's a long way out of town and any other service. You either eat in the dining room or drive a long way for a meal. If you must stay at a BW, try the one near the airport (which we don't guarantee either).

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Mr. W Gidney, Thank you for choosing the Best Western Brand, we sincerely appreciate your loyalty. We appreciate your business and the time you took to provide us with your feedback and our apologies for not being able to meet your expectations in any of our areas or services. We do respect your opinions and value your business. From your reservation history I see that we were able to move you from Mountain-side rooms to our other side where your vehicle parks 4' away from your room so I am happy that we were able to provide you with a room change. We also have different room styles or Suites that offer of course with a lot more space than our standard rooms that I would had loved for you to experience. In our area we do have five great eateries within a 1.5 km radius, in our property; the Cliffhanger Restaurant & Bar with Patio areas where people can eat and enjoy a superb meal while enjoying the view of the mountain. The Neebing Roadhouse across from us, the Off The Charts (OTC) Restaurant that offers you burgers you probably never imagined. Fort William Country Club with a restaurant located within that offers great views of the Mountain. And just about 1.5 km the Beaux Daddy's Canajun Grillhouse. Our Front Desk staff is always ready to assist you with information of our area, things to do and restaurants to explore. The Best Western PLUS Nor'Wester Hotel & Conference Centre has received the Best Western Chairman's Award for two years in a row, the hotel chain's highest honor for outstanding quality standards. The Chairman's Award recognizes Best Western International hotels with a cleanliness and maintenance inspection score of top five percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet Best Western's requirements for design and high customer service scores to qualify for the award. For the inconvenience and proof that we value your business, I have taken the liberty to credit your account a total of 10,000 rewards points. I would like to wish you safe travels and should you need any assistance with your next reservation please do not hesitate to contact me so I can personally assist you and make your next stay better than the one you hoped for. Best Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Worthwhile drive out of the city!"

5
07/06/2016

What a gem! This hotel has a homey feel to it, set a bit out of town but still on a main highway. We stayed in a room with a balcony and view of the mountain. The bed was awesome, the room clean. We also are a couple meals at the restaurant, and both were excellent. This is a great place to stay!

"amazing"

5
06/06/2016

The view was simply amazing! Restaurant food always hot and full of mouth watering flavor. Restaurant was clean and full of patrons but I still felt like I was the most important person. All staff willing to take time to chat so very friendly.

"Great place to stay"

5
05/06/2016

This hotel was affordable, comfortable, and has beautiful views. The rooms were clean and the staff was friendly. The maids even personalized our room as they learned our needs. Only a few minutes outside of town, near two great restaurants. There are also several activities nearby.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for the great ratings and review of our hotel following your recent stay with us and cannot thank you enough for sharing your experiences. Our staff is truly committed to customer service and going above & beyond is just a genuine behaviour. We are so lucky to have them! Again, we thank you for your business and look forward to your return. Best regards, Edwin Martinez Manager of Business Development 807-473-2456

"Always Accommodating"

5
03/06/2016

I have occasionally required a room at the last minute and the manager and staff have always managed to provide me with a room or suite. If it is service that is a high priority, this hotel provides it!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Thoppe Tripadvisor reviewer, Thank you so much for putting your trust on us and for your loyalty. We sincerely appreciate you recommending our hotel and are like family to us, we look forward to your next trip to your home of the North! Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"A GOOD CHOICE"

3
02/06/2016

No complaints - very helpful staff - lots of parking - clean and comfortable. A very good choice for an overnight stay while traveling. A little 'out of the way' but not a deal breaker. Yes, we plan on a return visit in late summer.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for reviewing our hotel after staying with us, we sincerely appreciate your loyalty. I would love to personally assist you with your next reservation as I want to make sure your next experience is better than the last. My direct line is 807-473-2456. I look forward to hearing from you! Edwin Martinez Manager of Business Development

"Great Service"

5
02/06/2016

We got married at the hotel and the food for our guest was great. One even commented that it was the best food she ever had at a wedding. When we got to the room after the wedding service their was a heart made from towels with two roses on our bed. Sure made us feel important. The staff was awesome.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
We are so happy that you gave us the opportunity to host your wedding at our hotel. People like doing business with people who they know and trust, and we are happy we earned your trust and your recommendation is appreciated. Our Room Attendants are so important to our Housekeeping operation and I am very happy to hear that their dedication and details do not go unnoticed by our valued guests like yourself. Thank you from the bottom of our hearts and look forward to seeing you before your 1-year anniversary. Please call me so I can personally assist you with your return reservation. Kind regards, Edwin Martinez Manager of Business Development

"Didn't get value for money"

2
02/06/2016

We were disappointed with our stay here. The location is quiet but the room was small - barely enough space for the two double beds (not queen) and a TV - the decor was dated (burgundy paisley curtains and bedskirts, hello 1990s!), the gym/pool closed too early, and although it's non-smoking, we got smoked out by guests smoking right outside our patio door. Price includes breakfast, but we didn't want breakfast, and there was no way to opt out. Paid $150 with tax, felt like it should have been under $100.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Jean, Thank you so much for taking the time to post a review and thank you for the feedback on your recent stay. Your opinion is very important to us so rest assure we take every recommendation into account. For this year, again we will be doing some upgrades that will include the curtains and bedskirts so this area will be addressed. I am sorry to hear you couldn't join us for breakfast as I am sure you would have loved it. Our property has won several awards from "Housekeeping award" from being ultra clean, Tripadvisor Customer Service Award, "Looking Good Award", and Best Western's Ambassador Award. We are committed to customer satisfaction and will continue to gather input from our loyal guests like yourself to continue to make improvements. We look forward to your return and please feel free to contact me directly if I can be of any assistance. Respectfully, Edwin Martinez Manager of Business Development 807-473-2456

"Great place to stay!"

5
02/06/2016

We stayed here for three days and it was great! The hotel and room was very clean. We had breakfast and dessert at their restaurant and the food was really good! The French Onion soup is delicious! One of the girls who served us was new to the team (her name was Jenna) and she was excellent! The view outside the dining room is so pretty. All of the staff were friendly. If you take a walk behind the hotel there is a marsh where we saw a pair of Canadian geese with their goslings. It was wonderful to watch them! The hotel offers a pool, hot tub, exercise room and sauna. I would definitely recommend staying here!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi again Debbie! Thank you so much for the great rating of our property and fantastic review of our hotel. You are the second guests that speaks about our newest addition to our restaurant and it seems like Jenna is proving herself by making long lasting impressions to our valued guests! it is great to have engaged team members so our hats off to them! Our restaurant's French onion soup has been ranked 5 stars by many of our guests and personally I also think is fantastic! I am so glad to took the time to explore our pond and that you managed to see some Canadian geese with their goslings, I only wish more people take advantage of our natural treasure. Thanks again for recommending our hotel to our Tripadvisor community and look forward to your return! Please call me if I can be of any assistance with your reservation. Safe travels, Edwin Martinez Manager of Business Development 807-473-2456

"Beautiful setting"

5
01/06/2016

Clean and comfortable Clean hotel with friendly and accommodating staff. Located in a beautiful scenic setting. Nice pool and banquet facilities. The bedding and pillows was of excellent quality. Will stay there again

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for your kind feedback and ratings of your recent stay with us. We truly appreciated you taking the time to post on Tripadvisor. I am happy to read your comments on our bedding and pillows, I myself bought 3 beds from the hotel so trust me, I know what you mean! Please feel free to contact me when you are ready to come back to us at 807-473-2456 Safe travels and best regards, Edwin Martinez Manager of Business Development

"Peacefull"

5
01/06/2016

Sign in was a breeze as was the scenic view of the mountain area surrounding the hotel location. City of Thunder Bay is a five minute drive down the road with a lot of eating locations. There is a Resturant at the hotel but only ate breakfast there as my wife and I wanted to view the city before we left in the morning. Breakfast was menu driven and the meal was lovely. Hostesses were friendly which is nice first thing in the morning. Check out was easy and staff were friendly and helpful. Full Marks for staff and location.

"Taken Care of!"

5
01/06/2016

We had a family Wedding at the Best Western, Norwester. They took such good care of all of us and were so accommodating. I would definitely recommend this hotel as a wedding Venue or other family events!

"Great hotel; great staff"

5
31/05/2016

Really enjoyed our stay at this hotel. Every single staff member we encountered went above and beyond to look after us. Room was well appointed and very comfortable. Loved having an actual restaurant onsite, and much nicer to be able to order "complementary breakfast" straight from the menu. Plus, server Jenna was awesome!

"Always a great stay"

5
31/05/2016

I travel a lot and this hotel never disappoints. Great place, nice staff and great rooms. The view is great as is the food in the restaurant. Quiet yet close to town and a great place next door to eat as well.

"Clean hotel outside the city"

4
31/05/2016

We had a great stay at this Best Western Plus in Thunder Bay. We found our rooms and bathrooms to be very clean which made for a comfortable stay. The rooms weren't huge and neither was the bathroom, so I wouldn't say this was an ideal hotel for "hanging out" in your room. This hotel has interior corridors, but each room also has a sliding glass door that opens up to the parking lot (for first-floor rooms) or a balcony that stretches across the length of the building (shared by all second floor rooms). If you're not the type of person that enjoys have exterior access to your room, please be mindful of this. This hotel is located outside of Thunder Bay, so you won't find restaurants or activities near its immediate premises, but instead you'll find a neat little hotel tucked away in the countryside with a lovely view outside your front door.

"Nice Hotel"

5
30/05/2016

Hotel and staff are top notch. Rooms are nice and bed was comfortable. I can only find two things that they might improve on. Air conditioner it room sounded like it was a Saturn V rocket ready for takeoff. Next item is the in house restaurant needs dramatic improvement in the food department. The wait staff was friendly and efficient but the food was not up to the standards of the rest of the place.

"Comfortable & Quiet"

5
28/05/2016

My husband and I spent one night only at the lovely Best Western Plus Norwester Hotel, on our return home. We redeemed our Best Western Points to pay for this room, and of all the other Best Western Hotels we had stayed at on our journey, it was without a question, the Hotel that offered the best room choices for individuals using their Best Western Points. Our room itself was lovely, King bed, two comfy chairs, balcony, and a beautiful view of the mountain and the trail that we later walked. It had all the regular amenities (TV, fridge, microwave, coffeemaker, etc) We enjoyed a lovely meal in the spacious dining room, sitting in a booth by windows that viewed the mountain, and as well, we enjoyed a delicious breakfast before leaving the next morning. The service at the desk and in the restaurant were exceptional - friendly and attentive staff, both knowledgeable and helpful. It was only a one day stay, but it was one we will always remember.

"Good it was but not so good now"

4
28/05/2016

I am a regular guest of the hotel. My company is sending me often to Thunder Bay for work. I tried almost all the hotels from the town sometimes without my wish. The personal of Norwester is kind and respectful when they are not so busy. When they are busy with many occupancies the level of assertiveness is going down. But overall the service is there the place is outside the busy down town or airport lines. The restaurant is good for the breakfast in the morning with many choices even you are only with your complimentary ticket, breakfast included in the room price. The facilities as swimming pool is not so bad need improvements even it was renovated it is still outdated. Overall a good experience but the personal should be more polite and assertive. Norwester is still a calm and good and place to stay in Thunder Bay.

"The Very Best"

5
26/05/2016

I have traveled extensively in my 74 years and you are the very best. If I could I would give you 100 stars. All your staff was very friendly, The building and grounds were clean and neat as a pin. THe foof was excellent. What else can I say

"Nice hotel in Thunder Bay"

5
26/05/2016

Beautiful view from the restaurant. We did not feel like going out for dinner so we are at the hotel restaurant. Food was delicious. Service was great and the personnel very courteous. We already booked from our way back.

"Very good"

5
25/05/2016

The staff was exelent with my kids and with us they were very friendly, easy to talk to, I will recommend for any body else to stay there it is a very relaxed environment, and if you want to go on vacation that will be the place to stay, thank you to everybody that works, it was very pleasant.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for highly recommending us as the place to stay in Thunder Bay and for sharing your personal experiences with the Tripadvisor community. Our biggest marketing is the testimony of our valued clients like yourself. I am very please to read your comments about your interaction with our staff and their genuine and caring attitude. Should you need any assistance with your next reservation, I can be reached at 807-473-2456 All the best! Edwin Martinez Manager of Business Development

"Best Hotel in T-Bay"

4
24/05/2016

Our company normally puts us in another T-Bay hotel but it was full for this trip. The Norwester was the second choice but if given an option I'll go here from now on. Very quiet hotel a little outside of town but worth the drive. Great rooms and nice restaurant. There's also the Neebing Roadhouse restaurant across the road. Great food a short walk away.

travelall1, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Alex, it is called destiny! thank you for rating us and recommending our property to the rest of the Tripadvisor community. If you come back for pleasure, please feel free to call me directly at 807-473-2456. I would like to invite you to put me in contact with your company so I may offer them what you experienced with us and perhaps have you stay with us for business or pleasure. Hope to see you again soon! Edwin Martinez Manager of Business Development 807-473-2456

"Weekend away"

5
23/05/2016

We recently stayed for a quiet weekend at this hotel. This is our fourth stay at this hotel and we have always enjoyed ourselves. The hotel is well maintained and clean. The staff is always friendly and the pool area is one of our favourite in the area.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
First and most importantly thank you for your loyalty, you are like family to us! Thank you very much for the great review and rating of our hotel. We are looking forward to your return to your home of the North! Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Regular"

5
23/05/2016

I go there when I am in Thunder Bay because of the way the staff treat me. Also the rooms and the internet are top notch as I am in more than 100 hotel s a year. the only issue is Shaw cable with their selection of channels. It is Shaw not the hotel that is the problem.

"Great view!"

5
23/05/2016

Great hotel with great staff and services. We were warmly welcomed by the staff and really enjoyed the pool. Kids had a great time splashing around. We were able to park our car in the back parking lot just outside our room door which made it easier for us to bring in our stuff. Not far from Thunder Bay either :)

"Great service and a peaceful rest"

4
23/05/2016

The room was clean & the hotel was quite, the service was great, they brought extra towels right away when called. The breakfast was awesome nothing was cold & everything was full will look to come back

"Wonderful Hotel"

5
22/05/2016

After a day's drive from Winnipeg, we were ready for a good room, and food. We found both at this hotel. On arrival we were greeted by friendly, yet professional, staff, and were quickly checked into our room, which was bright and cheerful and well-appointed. It had an outside door as well as an inside access, so we parked outside the room. The wifi was clear and fast. All in all, this was as good a hotel as one can get and should we be passing through Thunder Bay again, we will definitely use this hotel and restaurant. We found the Cliffhanger restaurant excellent (see separate review).

"Lovely rural spot"

5
21/05/2016

Was great to have such a beautiful spot after a day in a car. The walks around the water showed off herons, water fowl and just great quiet. Room was excellent and the breakfast wonderful. The staff was particularly helpful about local information.

"You can't beat this hotel in Thunder Bay"

5
20/05/2016

Although it's a bit out of the way, it's well worth the extra drive. Very comfy rooms, excellent staff and Cliffhangers is a great restaurant and bar. I always feel right at home here and wouldn't stay anywhere else in Thunder Bay.

"Great stay!"

5
20/05/2016

The front desk service was friendly and very helpful. My daughter and I enjoyed a well appointed room, free breakfast which was also well cooked, with a wait staff that were smiling and attentive. all around good stay.

"romantic getaway"

4
19/05/2016

We rented a suite with a jet tub and it was beautiful. The staff were friendly and courteous. The fireplace wasn't working but the maintenance staff attended and fixed it quickly. Also, it had a beautiful view of the Nor'Westers.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Tripadvisor reviewer, Thank you for leaving a review with our Tripadvisor community and for sharing your romantic getaway experience. I am so sorry to hear that while staying in one of our SPA Suites the fireplace did not initially work but thank you for letting us exercise Our Service Promise "If something is not meeting your expectation, please let us know. We want to make it right" Please do not hesitate to contact me directly at 807-473-2456 as soon as you are ready to stay with us again. Best Regards, Edwin Martinez Manager of Business Development

"wonderful hotel"

5
18/05/2016

This hotel has friendly helpful staff and is an absolutely beautiful property just minutes from the city. It is definitely the place to stat in Thunder Bay and a perfect place for business or for pleasure.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
You are right Earl, Perfect for business or for pleasure! I love it! Thank you for staying with us and for allowing us to serve you at our award wining hotel. We appreciate your feedback and are here at your services if you need any assistance with your return trip. Safe travels and again thank you for your business! Edwin Martinez Manager of Business Development 807-473-9123

"Thunder Bays Bestwestern Nowester."

5
18/05/2016

The room was great, very effient courteous and polite staff and the restaurant was excellent. I enjoyed the excersise facility and pool. I stay there every time I go to Thunder Bay and would definitely recommend it.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Thank you for the awesome review and sincerely appreciate your feedback and your loyalty to our hotel and brand. You are like family to us and appreciate you recommending our hotel to others! Please feel free to contact me directly at 807-473-2456 when you are ready to return to your home of the North. Safe Travels, Edwin Martinez Manager of Business Development

"Beautiful view"

3
18/05/2016

This is an older hotel, but is well cared for and very clean. The staff is very friendly and anxious to please. The food in the restaurant is nicely presented and very tasty. If you are looking for modern and glitzy, this is not the place, if you want quiet and laid back this is the place.

"Great view!"

5
17/05/2016

Stayed 2 nights at this hotel. Great location .. We had a nice view of a small pond ..very quiet. We had a last minute rate so didn't get the free breakfast, but we did eat dinner in the restaurant and it was very good. Rooms are exactly what you expect. Clean, comfortable. Fridge, microwave ... And view of the pond. No complaints.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Jo, Thank you for staying 2 nights with us, I am so happy to hear you tried our restaurant for dinner, and that we met all of your expectations. Please contact me once you are ready to return directly at 807-473-2456 to ensure your next reservation is as memorable or even better than the last! Thanks again for staying with us and look forward to your return. All the Best, Edwin Martinez Manager of Business Development 807-473-2456

"View of The Norwester Mountains Spectacular!"

4
17/05/2016

I had a family wedding there and decided to stay. I live about 45 minutes away but the lure of the beautiful view from the hotel, the exceptional service and delicious meals made the decision very simple! I especially enjoyed the breakfast with the million dollar view!

"A really nice, pleasant, welcoming place to stay"

5
17/05/2016

You will not be dissappointed...Great service, restaurant, view, rooms, things to do. Staff are very accommodating. Rooms are nice. Facilities are good. Great view from patio. Work out area has right mix of room and equipment.

"Best place to stay in Thunder Bay"

5
17/05/2016

The hotel is an excellent place to stay in Thunder Bay! The service, rooms, restaurant, amenities and grounds are wonderful. The property in the summer has a beautiful fountain and pond with a cut walk way through the acres of property.

"Pleasure"

5
17/05/2016

Everything was excellent best place to stay for sports and for family fun. Great location. To shopping beds are awesome food was also great and breakfast was great. I would recommend to everyone. One of the best places in Thunder Bay for your dollar

"Excellent"

5
17/05/2016

Very nice, the staff were all super friendly and helpful. The rooms spacious, the beds comfortable. Very clean. The only thing that might bother some people it is out in the country, about 20 minutes from downtown Thunder Bay.

"Great experience"

4
17/05/2016

The staff are warm and welcoming and the hotel is ideally situated on the beautiful landscape of Thunder Bay landscape. Peaceful quiet and great service. I highly recommend the Mir wester because of how welcoming it is.

"Will stay here again"

5
16/05/2016

I stayed in suite with family. Our accommodations were excellent, view wonderful, breakfast off regular menu was included and was great. Hospitality was excellent. Ambience overall inviting and comfortable.

"Best Thunder Bay hotel"

5
16/05/2016

By far this is the best hotel I've stayed at in Thunder Bay ! Clean, friendly, great food ! And awesome property inside and out! Pool is a good size and the fitness center is really great for a hotel!

"Overnight stay"

4
16/05/2016

Nice clean hotel. Food in restaurant was good and reasonably priced. Friendly service made us feel welcome. Ev 240volt charger was the reason we picked the hotel. Bonus was the quiet upgraded lodging. We will stay here on our return.

"Lovely, just lovely"

5
14/05/2016

This place was so pretty. There is a little lake on-site with chairs and a bench. The Cliffhanger bar and grill in the hotel was amazing. It was the best food in town. Now I'm a foodie so I won't say it's the best food I've ever had but it was good. I loved their breakfast options in particular. If you go to Thunder Bay for any reason stay there. It's safe, clean, and peaceful. Thank you for a lovely stay. I attached pictures of the view from my dinner table at Cliffhanger.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Sara, On behalf of our entire hotel staff I would like to thank you for rating us, and for sharing your experience with the Tripadvisor community. It is always great to see our products through the eyes of our customers. Not too many people take the time to walk our pristine walking trails around the pond. As we have just finished our winter season soon we will be putting the fountain in the pond. Next time you come back to your new home of the North, you will be able to sit in one of the benches and enjoy the tranquillity of the mountain view while listening to the sounds of the fountain as the water makes its way back down. Until the next time, safe travels wherever your destination may be and please call me so I may be of assistance with your next reservation! Edwin Martinez Manager of Business Development 807-473-2456

"Good value - great staff"

5
12/05/2016

This has more of a motel look to it for Best Westerns, but the staff and amenities were great. It has a full restaurant with complimentary full breakfast and a full gym with pool and hot tub. The staff were excellent and went the extra mile to make the stay a good one.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Thank you for taking the time to share your comments and views of your recent stay with us with our Tripadvisor community. I am very please to hear that you enjoyed our full breakfast and amenities such as Fitness Centre, pool & hot tub. Most importantly, I am very happy to read that our staff made your stay a memorable one by going the extra mile to make your stay a good one! We are very lucky to have the staff we have, and for their commitment to providing the best customer service, hats off to them. I will make sure that your review is shared with them! Should you need any assistance with your next reservation, please do not hesitate to contacting me at your convenience. Best Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Cliff Hanger resturant & bar & Best western Plus Nor'Wester Hotel n Conference Centre"

5
07/05/2016

We had the best chicken Parmesan n angel hair for dinner at this hotel. Josee was our server, so pleasant and attentitive. The meal was hot n delicious. Then Laurie gave us the tour and we went to see the rooms for our next stay, wow they are beautiful. The view is spectacular. The pool is huge, they have private steam room, sauna n hot tub. Just so clean n beautiful! Super pleasant staff!

emartineznw, BDM at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Cindy, Thank you for allowing us to serve you and cannot wait to give you the full service treatment! I am happy to read that you found our Chicken Parmesan & Angel Hair pasta to be the best you had! and also glad to hear but not surprised that Josee was very pleasant and attentive. Please feel free to contact me directly once you are ready for the full service experience and I will personally assist you with your reservation. Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Great Service and Value"

5
05/05/2016

A friend recommended I stay at this hotel while in Thunder Bay for a business trip. I am glad I listened. I will definitely be returning and would recommend to a friend myself. I loved everything in the room; fast Wifi, great linens, comfortable bed, relaxing shower, etc. The restaurant in the hotel was great for a quick breakfast before work and had some good healthy options. I did not get to enjoy it after work, but I was recommended to some nice places around town by the staff. The area was beautiful and very scenic. Pretty much every room has an amazing view of something. And if you like to run or walk, there are some nice technical trails very close by. I will be staying here on all of my business trips to Thunder Bay.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Davis, Thank you for giving us the opportunity to serve and accommodating you at our hotel. I am very pleased to read your review and comments of your recent stay with us, and would like to thank you for sharing your experience with our Tripadvisor community. We look forward to your next business travel and should you need any assistance with your next reservation please feel free to contact me at 807-473-2456. Kind Regards, Edwin Martinez Manager of Business Development 807-473-9123

"Staycation"

4
04/05/2016

My partner and I stayed in the Spa Suite (one with the Air jetted tub) for a 'staycation' to break up this Northern winter. I highly recommend staying here. There standard rooms are great, but if you have the money or are specifically looking for a spa suite, they have the best in town! The view from the large private balcony is facing the NorWester Mountains! The pool/ sauna/ fitness area is always kept immaculate and there is always someone there to help or answer any questions. Brenda at the front desk is amazing, if you are there during the day you may be lucky enough to meet her! Thank you Best Western for a great stay! We will be back when the funds allow for another 'staycation' in the future :)

emartineznw, BDM at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear j477, As you may be aware, you are like family to us and would like to thank you for making the time to post a review after your recent stay with us. It is obvious that you have a great taste for the best! Thank you for staying with us and allowing us to serve you in one of our Spa Suites. I see you met our amazing Brenda at the desk...not too many people are lucky enough to get to meet her! All around as you noticed our staff is fantastic taking care of our customers and on behalf of all of us, we wish you safe travels and cannot wait till your return! Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Friendly and inviting."

5
23/04/2016

Upon my sister and my arrival we were greeted with two smiling faces at the front desk. The ladies who helped us out were pleasant and easy going while still being extremely professional. The rate was a bit higher than I wanted to pay. The clerk who was assisting me asked if I heard of the seniors rate and applied that to the cost. They had a marvelous swim program for children and when it ended the pool and spa was open till 10pm. I was towing a small uhaul trailer which they recommended a great spot to park. The staff, from the front desk to the house keeping were eager to please and always polite. It also included a select full breakfast in the dining room. I would highly recommend this hotel to anyone. It is a little way out of the city but for outdoor activities, lots to do.

emartineznw, BDM at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello Gjhaire, I am so pleased to read your review! thank you for taking the time to post your experiences from your recent stay with us. It is without a doubt that our staff make a huge difference for everyone that stay with us and we are very lucky to have such an engaged team of professionals! Thanks again for recommending our hotel to the Tripadvisor community and look forward to your return. Safe Travels, Edwin Martinez 807-473-2456

"Average Stay - Could use some maintenance/upgrades"

3
19/04/2016

Rooms were nice, clean, average for a BW plus. Very scenic area. A few minor complaints: Only 1 ice machine, that was out of order, not a huge deal as the front desk would get ice from the restaurant if you requested it. The side door access card reader was out of order, meaning you always had to re-enter the hotel from the front or the very back. The room card readers were very finicky, had to slide the card just right, and even then I had to get the key reprogrammed once. My biggest complaint was the "Recognition Gift" given to members Platinum level and above. A bottle of water, a package of raisins/almonds smaller than a pack of gum, and some mints from the big bowl on the reception desk is one of the poorest I've received. Having a continental breakfast would have been nice. (I knew they didn't have one when I booked it) Didn't have time to try out the pool.

emartineznw, BDM at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear ZappBrannigansVelour, I would like to sincerely thank you for taking the time to post a review on Tripadvisor. Our goal is to lead the industry in superior customer care and I am please to inform you that your opinion and surveys are extremely important to us as it gives us the opportunity to see our products through the eyes of our customers. The ice machine has been replaced with a new unit, and the striker pad or card reader was ordered but the one delivered was the wrong one, another one is on it way so this issue is addressed. We will review your suggestions and put recommendation forth in order to continue making the experience of our members even better. Please feel free to contact me directly so I can assist you with your next reservation. Our hotel does offer breakfast rate plans and I am confident you will love our breakfast options. Best Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Mr.B"

2
09/04/2016

Key cards not working. No response to message left for Edwin Martinez on this issue. Young children running through halls screaming after 11:PM. Heard far too many sounds from 3 adjoining rooms. No manager present. Single heroic overworked server in restaurant deserves paid vacation. Remote not working but it was replaced. Give it a miss.

"Lovely place......."

5
09/04/2016

We were returning to Ontario after having driven across Canada from Vancouver Island. We booked in for one night then after watching the weather channel, snow to be expected, a good excuse for staying another night plus this was such a lovely place and very restfull. The beds were very comfortable and everything was spotless the pillows were so comfortable I asked if I could buy one to take home with me.....yet to hear from them... The staff were most helpful and friendly. One of the nice things about staying here is that one does not have to leave the hotel to eat.

"Scenic Comfort"

4
04/04/2016

Hotel staff very friendly and nice room, comfortable accommadations, relaxing environment very scenic. Close to town short drive. Great pool, sauna and steam rooms. Good clean fitness centre. Hotel has been renovated handicap access available a I would definitely stay again next time I'm in town.

"Wow"

5
03/04/2016

Amazing place, got caught in a snow storm and had to stay in Thunder Bay. First hotel didnt work so called this one and they were more than accommodating! Reasonable price upon the phone call but when we arrived, we're pleased with a discount on the room . Beyond beautiful rooms with balcony along with the best food ever created in the on site restaurant! Staff even got the snowblower out to do between and around cars in parking lot in the morning so people could get out. One of the best hotel stays Ive ever had!

"Overnight stay"

4
03/04/2016

Currently at the hotel. Staff at check -in were friendly and helpful. Rooms are clean and comfortable. Only complaint I have is they don't offer complimentary breakfast like most Best Western locations, although they do have a restaurant on site (we have yet to try it). Also, the room fridge made a whistling sound which was crazy annoying.

"Drive out to save a few Dollars"

5
01/04/2016

Large, modern hotel located 10 km out of town. Lobby, halls and room all bright and clean. Staff friendly and helpful. Did not eat at the hotel as we were not looking for type and price of food shown on the menu in the room. Hotel has plenty of amenities. Location might be O.K. if you were travelling to or from the U.S. but for East / West travellers not so good. Lots of City traffic coming and going. Obviously, I am not a fan of the location,; otherwise a good hotel.

"Easter brunch "

1
27/03/2016

We had a table of 14 and only one person thought breakfast was alright. Even the orange juice was made from concentrate and the coffee was watered down. $55 for 2 people was way too expensive for the poor quality. Would not recommend and will not be going back. Oh yeah and the high chair table they provided was still sticky from the last guest.??

"Great gym!"

3
27/03/2016

It had been many years since I had stayed at a Best Western property, and I must say this hotel was better than those BW's of old. The room was a bit dated; colorful itchy comforter, scratchy towels, tight bathroom with in swinging door, very limited cable channels, no charging outlets next to the bed... On the plus side; very reasonable rates, friendly staff, nice pool, hot tub area and an amazingly well equipped gym. The hotel is located near a ski area and is about 8 minutes from the airport. My room had a nice mountain view and came furnished with a sofa, microwave and fridge. If you're coming to Thunder Bay for either a ski or hockey trip this is as good as it gets.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Amethystcamper, I would like to thank you for your time spent writing this review and appreciate your kind comments made about our award wining hotel. Let me assure you that your linen issue is a one off and would had loved to hear from you during your stay so we could made the necessary corrections and provided you with a better experience. I have passed on to our housekeeping department your observations noted so they can immediately call our suppliers to ensure our machines are calibrated. Please allow us to make things better during your next travels to Thunder Bay by allowing us to serve you once again. Call me directly at 807-473-2456 so I personally assist you with your next reservation. Best Regards, Edwin Martinez Manager of business Development

"Overnight Stay in Thunder Bay"

5
25/03/2016

The nicest Best Western I had ever stayed at. I had a sweet with a view of the mountains with a large deck. Very comfortable, nice staff. I would highly recommend. It is just a few minutes out of downtown Thunder Bay so pretty convenient. Nice on site restaurant.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Kevin, I am very happy to hear that you had a great stay with us and would like to thank you for recommending us to our potential clients...the Tripadvisor community! Please feel free to contact me directly so I may be of assistance with your next reservation. Looking forward to your return. All the best, Edwin Martinez Manager of Business Development 807-473-2456

"Always a pleasure"

5
23/03/2016

I travel to Thunder Bay frequently for work, and always make the effort to both stay and host my meetings at this hotel! The staff are great, and Edwin, manager of business development is a fantastic resource. Friendly and accommodating, he and his staff give it their all when coordinating and make every effort to fully accommodate their clients. Their care and effort is easily reflected in the smooth execution of the meetings I host. The hotel itself has everything you would need for a comfortable stay. I spend a lot of time on the road, and can say that the beds here are top notch! The beautiful landscape setting is really just an added bonus. If you are on the fence about coming here...don't be, do it! You won't regret it!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi Sarah, Thank you for giving us the opportunity once again to serve you. People like doing business with people who they know and trust and I would like to personally thank you for trusting us again. Best Western's Mission is to Lead the Industry in Superior Customer Care and are very lucky to have the committed staff we have that embraces this mission. To us you are like family and look forward to your return or hosting your next conference. Safe travels wherever your busy life takes you! Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Excellent hotel!"

5
14/03/2016

This hotel has some of the best staff I have ever met! Such a great experience. From the check in with Maria to the check out with Brenda and everything in between I was totally impressed by the service. It is set in a beautiful quiet place with a wonderful view.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Darci L, Thank you for taking the time to review our hotel on Trip Advisor, we really appreciate your feedback. We are happy that our team exceeded your expectations. Our grounds are a lovely place to unwind after a busy day of meetings. We hope to see you again in the summer when you can take advantage of our patio and grounds! Warmest Regards, Edwin Martinez Manager of Business Development 807-473-2456

"An Inconvenience turned into a Pleasant Stay"

5
13/03/2016

Due to some messed up travel arrangements I had to stay overnight in Thunder Bay. I chose the Best Western Norwester from the advertising wall in the Thunder Bay airport. Using the direct line phone at the airport I spoke to Laurie who processed my reservation and promptly came in the hotel van to take me to the hotel (free shuttle) I was given a comp. breakfast voucher and all details required for my stay. I had requested a late check out since not having my own transportation I would only be returning to the airport and wished to relax and wait in the hotel instead of the airport. Laurie kindly arranged for a 2 p.m. check out, which was appreciated. Upon exiting my room at 2 o'clock I met Lee-Anne, executive housekeeper. When Lee-Anne heard from me that my plan was to wait in the lobby, which is lovely and close to the inn's restaurant, until time to go to the airport, she marched me back to my room so I could wait there instead. Although I would've been content to wait in the lobby, this was so much better! I even had an extra nap. Because of Laurie and Lee-Anne, my unexpected stay in Thunder Bay turned from negative to positive. Thank you ladies for changing my day and kudos to corporate Best Western for empowering your employees to make decisions that result in happy customers who will return and tell others.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hello OntarioChloe, Thank you for such a wonderful review! I was so happy to be able to share this review with Laurie, Lee-Anne, and the rest of our team. We all really appreciate your feedback and are pleased that we were able to help turn your day around! We are a full service hotel and we strive to “lead the industry in superior customer care”. We hope to welcome you back again, although hopefully it is under better circumstances for you! Thank you again, Edwin Martinez Manager of Business Development 807-473-9123

"pleasantly surprised"

5
10/03/2016

So many hotels, many disappointments. I was surprised and thrilled to see how clean and comfortable it was. Best firm mattress I've ever slept on. Super service oriented staff! I'll be back next year.

"Outstanding Service "

5
28/02/2016

Roberta Sawchyn makes this Hotel simply ROCK. I have used this hotel for meetings and conferences for many years. Exemplary service and attention to detail to say the least. Weddings are fun too! The food is the restaurant is great,with a view that is fabulous. Rooms are beautiful! Thanks for caring!

"trip to thunder bay"

4
25/02/2016

great hotel as usual with very nice rooms and great staff along with being very picturesque would defiantly recommend and go back in the future close to the airport whether you're there on business or leisure.

"Best Western"

4
22/02/2016

Hotel room was very comfortable, close to the College which was what we wanted as this was a visit to our grandson who is attending College in Thunder Bay. Restaurant was good. Would definitely stay again

"Stopover Trip"

5
21/02/2016

I had to fly to Montreal and due to the wintry travel, I decided to arrive the night before, in order to ensure that I would be in Thunder Bay on time. My room was ready and I enjoyed the quick stopover that I was required to take. The shuttle service allowed me to leave my car at the hotel and avoid the airport parking and its high daily fees. It was just a little added touch to their overall excellent service.

"So so"

3
17/02/2016

Room was ok, pool was ok, restaurant staff was very kind! For being a hotel almost attached to a arena - it should be more team/kid friendly and accommodating. It's lovely on entry, every time we have visited there's something out of order...rear entrance, hot tub, elevator...just very inconvenient-that's what we pay the $ for the convenience of the location but other then it's close to the rink-location is totally inconvenient.

"Gem in the North"

4
22/01/2016

Surprised by the quality of the facility way up in Thunder Bay. The rooms were very clean and very comfortable. Great quality for the price. Complimentary breakfast had a great selection, almost everything on the menu was complimentary.

"amazing hotel with wonderful staff"

5
20/01/2016

We had the pleasure of staying in the Cliffhanger Suite for the week between Christmas and New year. An awesome suite with fantastic views with everything you could possibly need for a relaxing stay. The restaurant and room service was lovely with first class food. Thank you so much Justin and all the staff for a lovely stay and we are looking forward to our next visit in the summer.

emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
It is wonderful to hear that our property met and exceeded your expectations. I will certainly pass on your comments to our staff. It is our pleasure to provide you with a superior level of service. We hope to serve you soon. Roberta Sawchyn, CHA General Manager

"EXCELLENT SERVICE, FOOD & OVERALL EXPERIENCE"

5
20/01/2016

We have stayed at this hotel a few times now and there is not a single thing we could fault. The hotel, restaurant, and all staff are top notch, with services that cannot be beat. Always a friendly smiling face in every area from management, front dest, restaurant, hotel services and estates which make going back a pleasure and feeling like going home. I would recommend this hotel to anyone travelling alone or with family.

emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
First, I would like to say Thank You for choosing to stay with us. We strive, in every department, to insure that your stay is all you expected it to be and more. I will make sure that our staff know how happy they made you and your family. We look forward to your next arrival. Roberta Sawchyn, CHA General Manager

"EXCELLENT EXPERIENCE!"

5
06/01/2016

We did a road trip across the country with our dog, and this was my favorite hotel that we stayed in! That says something, doesn't it? Our room was near the back of the hotel, overlooking the grounds. The grounds were gorgeous! The hotel was clean, the staff were all wonderful, I just can't say enough good things about our stay. I am so glad we opted for this place even though it wasn't directly downtown. The view is gorgeous, the hotel is quiet, and I had a blast playing fetch with my dog by the dock.

emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Wow, thank you for your wonderful comments. I am happy that your experience, as well as your pet's experience, at our property, was considered a "favourite". We look forward to having you stay with us for your future travels. Roberta Sawchyn, CHA General Manager

"Excellent Service"

5
06/01/2016

I was treated very well by the staff of the hotel as well as the staff in the restaurant. Rooms are always clean and the cleaning staff are very friendly as well. Can't go wrong staying at this hotel.

emartineznw, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Customer service is paramount in our industry and I would like to thank you on behalf of myself and our staff for such a compliment on "Excellent Service". I will certainly pass on your comments to our staff who make it all happen. Thanks again, and we hope to serve you soon. Roberta Sawchyn,CHA General Manager

"Not a single complaint"

4
04/01/2016

We stayed here for a friends wedding in August 2015 and it was an amazing time. I cannot think of a single complaint. It was unseasonably warm that weekend - like 40C which is unheard of in Thunder Bay, the staff had lots of water out for us. Awesome time! Loved it.

"Very Nice Hotel Close to the Ski Hill"

4
31/12/2015

Just stayed 3 nights while on a ski trip. Perfect location, Loch Lomond just down the road. This is a nice clean hotel with very friendly staff. Had a very nice pool and hot tub, may be a little heavy on the chlorine, the restaurant is nice, food was very good and the prices reasonable. Rooms were good size, beds comfortable, could use better pillows. It is a short drive into Thunder Bay which was nice, I was pleasantly surprised about the overall quality of this hotel. If you are coming to ski, this is a very nice hotel to stay at.

"Met expectations"

3
31/12/2015

Stayed at the Norwester while in the city. Clean and quiet. Wireless internet was working well in lobby but but poor in the first room I stayed in, and no better in the replacement. Might need more routers. Breakfast was fast and good. Located south of the airport outside of the city so if you want quiet and on the highway to the US, the location is good. If you are interested in a central location you can walk to and shop, etc then the location may not work for you.

"Beautiful Place"

5
28/12/2015

Nice rooms, great staff, restaurant on premises and good food toboot. Everything easily at your fingertips, yet in a quiet secluded area of town. Desk clerks are very friendly and make you feel welcome. Great place for a summer wedding.

"Banquet"

4
28/12/2015

We have attended a staff appreciation dinner to years in a row. Food was good. Lots of variety from salads and seafood to beef on a bun. Vegetarian options were limited. Staff were courteous. The room was very clean.

"Clean and Friendly"

4
20/12/2015

Stayed here on business for a few days and really enjoyed my stay at this hotel. Front desk staff were friendly, helpful and funny. Room was large, clean, comfortable with the little things that made the difference. Emergency sewing kit, shoe shine cloth etc. Even a free bottle of water. I stay at a lot of hotels and most no longer provide these little extras. Nice view of the scenery. The restaurant on site had great food. If you want more of a pub atmosphere you can venture directly across the road. I would definitely stay here again, business or pleasure.

"Very nice Hotel"

5
21/11/2015

I stayed at this Hotel for 5 days and was treated very well whether at the front desk by the cleaning staff or the restaurant personnel. Food was very good and reasonably priced will definitely stay here again.

"Amazing Room, Staff, View, Amenities"

5
07/11/2015

I'm sitting in my room at this hotel on the free effortless easy wi-fi, watching a big flat-screen in a comfortable chair. My Akita is with me as this is a dog-friendly place with an enormous grassy area by a pond for dogs to exercise and play. You enter the room from a hallway door, but you can park right next to your rear patio door which opens out onto the dog play area and your car. Can't be more convenient than that. Room is clean, well-appointed, and attractive. Coffee maker, toiletries, plenty of towels, pillows, and storage. Very easy to get to off Highway 61 with scenic backdrop of mountains to the south and east. The lobby ATM didn't work with my TD card, so I had to go into town to a TD branch to use it to get currency. Lobby and reservations staff were first-rate. I think it helps to book with the hotel directly, like I did, rather than use the Best Western website or toll-free line. The hotel can apply your rewards points and make special deals for you. The Best Western website and phone lines are spotty at best -- the website is down, the agents are clueless, the site has glitches when it is working, and so on. Book with the hotel directly.

"road warrior"

5
31/10/2015

I have stayed at this hotel many times. Very nice hotel clean and just outside of T.Bay. Hotel food was good . On this trip when I took a shower in the morning noticed a dirty towel from the guest before!! . Overall it is a good hotel and I will stay at it again next time I am in town and will recommend it to my freinds.

"Business trip- Overall nice hotel"

4
27/10/2015

Stayed here for three days on a work trip. The conference was here and so were the meetings. The room is nice and clean, every room has a patio door and patio. Parking is easy, the facilities is very nice and so are the grounds around the area. The only thing with this hotel its a bit of out the way, if you here for a few days and you don't have a car you can't walk to any stores. Its very secluded.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Hi popebenedict13655, We are pleased to have hosted you at our award winning hotel. We hope you had an enjoyable conference. Our location is about a seven minute drive out of town, however this makes us a unique and serene get-away for busy business guests such as yourself. We hope to see you on your next visit to Thunder Bay and welcoming you back! Regards, Edwin Martinez Manager of Business Development 807-473-9123

"Good choice"

4
23/10/2015

We stayed here 16 years ago and were glad to come again. The view is beautiful, the staff friendly. The rooms were quiet. I might have liked a better pillow, and you are almost sitting on the floor in the chairs in the lounge but other than that, we were quite satisfied and would recommend it to friends going to Canada. It was nice to be out of the main part of Thunder Bay.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear OliverandLisa, Welcome back home! A lot has changed here in 16 years – except the beautiful mountain view of course. We are happy that you enjoyed our unique location just outside of the city. Thank you for your return visit – May there be more to come! Best wishes, Edwin Martinez Manager of Business Development 807-473-9123

"Not helpful when there was a problem"

2
21/10/2015

My family and I have stayed here a couple times. The first time, there was no problems, and it was an enjoyable stay. The second time, however, things did not go so well. At about 2 or so in the morning, a group of people had came back to their room, and were making a lot of noise in the hallway. After about 10 minutes of them making the noise in the hallway, they started talking about breaking something glass in the hallway, and were making even more noise while trying to clean it up. At this time, we called the front desk about the noise and the likelihood of the broken glass in the hallway. They sent nobody to look into it. After another 10 or so minutes... after about a total of over 20 minutes of them being in the hallway, and at times almost waking up my 4 year old... who is a sound sleeper, we called the front desk again... and still, they did nothing about it. After over 30 minutes, they finally went back into their room and closed the door so we could get back to sleep. Due to a communication problem between my wife and I... due to not having a good sleep, I paid the bill before we complained in person to the front desk. Due to the fact that I had already paid the bill, they informed us that there was nothing they could do to help us.

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear Merlaggon, Thank you for being a loyal customer and for taking the time to write your review of your recent stay with us. Your satisfaction is very important to us and I would like to sincerely apologize for not exceeding your expectations this time. Please note that we take feedback from non-satisfied customers very seriously and at this moment, I would welcome the opportunity to further discuss your experience at our hotel, and your contact information would be most appreciated so that I am able to understand your specific concerns. Please contact me at 807-473-2456 at your earliest convenience. Just recently, the Best Western PLUS Nor'Wester Hotel & Conference Centre has received the Best Western Chairman's Award, the hotel chain's highest honour for outstanding quality standards. The Chairman's Award recognizes Best Western International hotels with a cleanliness and maintenance inspection score of top five percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet Bes Western's requirements for design and high customer service scores to qualify for the award. The Setting, The Service, The Satisfaction is what we offer and our caring staff will provide you with a caring and genuine attention to every detail. Kind Regards, Edwin Martinez Manager of Business Development 807-473-2456

"Exceptional Experience!"

5
20/10/2015

We were in Thunder Bay for a wedding and couldn't have been happier with everything that was done for our group by the hotel staff. Everyone went out of their way to accommodate our wishes and to see that all went well. Everyone had a wonderful time thanks to the hard work done on our behalf. The rooms were very comfortable and well-situated for our needs. The buffet dinner was delicious! The views from our rooms were beautiful. Many thanks!

emartineznw, Manager of Business Development at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
Dear 307lynne, We truly appreciate you taking the time to review our hotel on TripAdvisor. We love to host weddings here! We have such a lovely outdoor backdrop for ceremonies and as you mentioned our culinary and banquets team always do our best to provide an amazing experience for everyone involved. The fall colours on the mountains make the view so wonderful as well. Warm regards, Edwin Martinez Manager of Business Development 807-473-9123

"Great Stay close to the airport"

4
18/10/2015

The rooms have patios to the outside parking area and a large restaurant The hotel room had so many ammenities! We went to the pool area and enjoyed a soak in the jacuzzi and sat in the steam room. Staff is very friendly and helpful with lots of information. The staff is so proud to work here and that pride shows throughout the hotel. The grounds are lovely and its of walking paths are nearby.

"Lovin' it!"

5
17/10/2015

I live in the Thunder Bay area and I had a "staycation" here, in a suite with my significant other. It had it's own patio, overlooking the mountains, a sitting/living room area in the room, and a large luxurious bathroom with a spa shower. We went to the pool, relaxed in the hot tub and sauna and then stayed in at the restaurant and received excellent service. The front desk were awesome, friendly and very knowledgeable. I had a great stay and will have another "staycation" for sure! Ps. The bed was sooooooooo comfy. :)

"Nice Hotel but 10 minutes out of town"

4
13/10/2015

great grounds and pet friendly. Some walking areas out the back which led around the pond so great for the dog. Wonderful dinner and breakfast was included. Breakfast was off the menu and not buffet which was great. Hotel was about 10 minutes out of town which was a bit of a surprise. Close to Fort William though

"Wonderful Experience"

5
06/10/2015

We were doing a Lake Superior motorcycle tour and stopped here for what ended up being a 3 night stay. Staff were amazing no matter where - front desk, cleaning, restaurant (special mention to Vanessa) etc. The room was spotless and the food at the restaurant was great. Very clean. Great views (sunsets were awesome). The breakfast plan is like no other - right off the menu instead of continental - awesome!

"Very satisfied "

5
05/10/2015

I was travelling along the Trans canada and found this right off the highway. Friendly staff at the reception and the restaurant. The room itself was great with a walkout patio and great views. The food at the restaurant was also great.

"Great hotel"

4
29/09/2015

Great value, awesome breakfast plan, you can't go wrong. The location is good but then again, everything is no more than 10 minutes away in Thunder Bay. Rooms could use a refresh. But very clean all the same.

"A great 2 night stay."

5
28/09/2015

Easily found on the outskirts of Thunder Bay.All staff reception, housekeeping, "gardener" and the girl at the fitness centre desk were extremely cheerful. Room could not be faulted. Parking next door to room.

"This is a "Home Run""

5
27/09/2015

Another couple and we stayed here on a "Circle Tour" around Lake Superior. On checking in, I presented a premium "frequent stay" Best Western Card and we both were upgraded to the best suites in the hotel. Exceptionally well maintained, clean with all amenities. Beautiful scenery, easy to find location. The best part of the stay was, however, the staff. We spoke with at least four front desk people at various times and three room maids and found every one to be cheery, helpful, and most pleasant. Whoever manages the staff here at this hotel has the secret to leadership. They seemed genuinely please we were there and were more than helpful in every instance. We are planning a special trip back to Thunder Bay and will, without a doubt, stay here. This is a winner.