CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Hotel Terrace Inn, Terrace

4.0/5  - basé sur 325 notations.
4553 Greig Avenue, V8G 1M7, Terrace, Canada - visualizzare mappa

L'hotel più elegante di Terrace offre un servizio personalizzato e un'atmosfera amichevole. Fermati presso questo hotel completamente ristrutturato, 100% non fumatori, con televisori LED da 42 pollici, moquette e biancheria da letto nuove e accesso wireless e cablato a Internet ad alta velocità. Il Best Western® Terrace Inn offre un'atmosfera confortevole e rilassante, per far sentire i propri ospiti come a casa. L'hotel vanta una posizione centrale e offre ai propri ospiti facile accesso a numerose attrazioni locali, tra cui il Lava Bed Park di Nisga e le sorgenti termali di Mount Layton. Gli ospiti dell'hotel potranno sciare nella stazione sciistica Shames Mountain Resort in inverno e pescare nel famoso fiume Skeena d'estate. Alcune camere offrono viste sulla catena montuosa costiera e sono disponibili suite con vasca idromassaggio. I confort dell'hotel includono nuovo televisore a schermo piatto LED da 42 pollici, centro fitness, sale meeting e strutture per banchetti. Gli ospiti potranno gustare una colazione all'americana a buffet gratuita ogni mattina. Il Best Western Terrace Inn dista solo due chilometri dall'Heritage Park nel quale si trova un antico villaggio dei pionieri. Gli ospiti dell'hotel possono usufruire del vicino Llama Ranch o divertirsi a raccogliere mirtilli sulla Shames Mountain. Potrai inoltre fare esclusivi acquisti presso la Falls Gallery a soli tre chilometri dall'hotel. Per coloro che cercano svago all'aria aperta, il Lago Lakelse offre il migliore in quanto a nautica, nuoto e pesca. Prenota oggi stesso al Best Western Terrace Inn. Goditi il tuo soggiorno con noi!

Best Western

Hotel Terrace Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Sicuro
    Sicuro
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basato sul parere di 323 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
110
Molto buono
115
Nella media
56
Scarso
29
Pessimo
13
CONSULTARE I PARERI SU
Affari Affari
212
Business Business
156
Da solo Da solo
24
Di coppia Di coppia
18
In coppia In coppia
30
In famiglia In famiglia
36
Viaggio con amici Viaggio con amici
10
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Business Trip"

5
11/08/2018

Hotel was clean and staff were friendly. LOVE the food in the lounge. Eat there every time and the staff are always really great. Breakfast is nice. Lots of choices. Omelets to order. Rooms are clean.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear anonymous1111112018 Thank you for your review.I am pleased to learn that you had an amazing stay and that our staff was friendly.Thank you for your compliments on our guest rooms, Lounge and the breakfast.We look forward for your next visit. Sincerely, Front Office Manager

"Goodnights Sleep"

4
09/08/2018

Although there were a few negative points they were outweighed by the positive. Check in was perfect. The staff was friendly and efficient. The room, although needed some updating, was clean and quite. For the first time, compared to other hotels, the a/c unit didn't sound like a 747 engine when it kicked in. The complimentary breakfast was one of the better ones. The freshly made omelette was really good. This hotel offers pretty good value.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear WillyTRock, Thank you for taking the time to review your stay. Your great feedback is sincerely appreciated.Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. We look forward to welcoming you back to the hotel in the near future. Sincerely, Front Office Manager

"Excellent value and great stay"

5
29/07/2018

My wife really liked this place for its friendly attitude and great value. The room was huge with lots of space and had a great view from the 5th floor of the coastal mountains. We found it very clean and an exceptional breakfast.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Chadbester22 Thank you for sharing your feedback. I really appreciate the details and I am happy to hear you enjoyed your stay.Thank you for your compliments on our guest room, cleanliness , breakfast and service.We look forward to welcoming you back soon! Sincerely, Front Office Manager

"Consistent quality service"

5
22/07/2018

Always stay at BW Terrace because of the consistent quality service, quiet, clean rooms, now with new carpet! Bed was a bit soft but comfortable. Hot breakfast with custom omelette is a great start to the day! Very caring staff and management.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Linda P Thank you so much for your continued support of Best Western Terrace Inn. I am absolutely delighted to know that we have consistently provided you with excellent service. I also appreciate your compliments to our guest rooms , the custom omelette and your feedback on our staff and their services. We look forward for your next visit. Sincerely, Front Office Manager

"Continues to be a great place"

5
14/07/2018

I've stay here numerous times. This place continues to be very good. Excellent staff all round. Its older but has been updated. The made to order omelet and breakfast station is so good. Convenient walk into downtown and shops. Always a great stay.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear LLHH, Thank you for your continued support of Best Western Terrace.We are privileged to be your hotel of choice in Terrace BC.Its delightful to learn that we were able to provide you with satisfactory service and deliver superior experience consistently.We look forward for your next visit. Regards, Front Office Manager

"Great Customer Service"

5
11/07/2018

Our company used both business rooms for a couple days. Kirsten went above and beyond for our company. Very pleased with the service provided. Would like to return when all the renos are completed. Look forward to the mint chocolate candy's upon our return.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Daniel C, Thank you for sharing your review.We greatly appreciate your business and thank you for your compliments.Kristen was so pleased to hear that her hard works are appreciated. We look forward to hosting you again in the near future. Sincerely, Front Office Manager

"Employee truck driver "

4
26/06/2018

Excellent service and staff. I have stayed here multiple times. Breakfast is good ,with a wide variety of items. Food in lounge is good. Rooms are clean. Have spent time with my family here also had a great time. Thank you Best Western and the city of Terrace.

"4-night-stay"

5
26/06/2018

We were a group of 29 people and stayed 4 nights at the hotel. The service was outstanding. Every person working at the hotel was extremely friendly and helpful. We had a dinner buffet and plated dinner and the food and service were excellent! We can only highly recommend it!

"Pleasant Surprise"

5
24/06/2018

We are on a road trip and staying at many different places. I checked in at the Best Western here in Terrace but was a bit put out when I realized I couldn't use a luggage cart because of the few steps at both entrances. Someone did come and assist and I got over it! The good part is that the room was great - nice fridge with small freezer, microwave, big big screen TV, coffee maker, good selection of tea and coffee, 2 complimentary bottles of water, hair dryer and other nice touches. The beds were comfortable and the pillows were soft (not like bricks in some hotels). It had a very quiet air conditioner as well. BW offered a breakfast --a hot breakfast. I couldn't believe that this was part of my room rate. Someone was there to cook an omelette -- I had about 15 choices to include in my omelette and I could also have hash browns, sausages, beans and salsa. At the other end, you could make yourself waffles and you had your choice of sweet buns, breads, cereals, hard boiled eggs, fruit, yogurt and delicious coffee. There were other things but just too many to list. This was a great stop on our road trip. The staff was certainly there to please and they did.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear funtravels4me Thank you for taking the time to share your experience with us. It's wonderful to hear that you enjoyed our delightful breakfast, comfortable guest room, amenities and the service from our staff.Your great feedback is sincerely appreciated. We look forward to welcoming you back to the hotel in the near future. Regards, Front Office Manager

"Located in the Heart of Terrace"

4
18/06/2018

Established in 1911 as the Terrace Inn, this property has been a hub and focal point for business and leisure travelers alike for well over a century. It's location concomitant with friendly and personable staff have helped to establish it as one of Terrace's top hotels. It had been a good five years since my last stay here. How well has the Terrace Inn held up in the intervening half decade? I think the Best Western's location is prime real estate because, even though it's located in a somewhat seedy part of town, it is in the heart of downtown Terrace. Thus, getting from A to B with or without a car is a non-issue. There are a lot of eateries nearby: Checkers Pizza is right across the street; Tandoori Kababs is also right across the street; the wildly' popular Don Diego's is a mere few steps away, as is Shan Yan (see my earlier reviews for all of these eateries on this site). If you don't mind a short walk, then you have access to even more eateries, including: White Spot, Blue Fin, Pizza Hut, KFC/Taco Bell, Starbucks, Domino's, Bear Country, Lucky Garden, CHILL, Mr. Mikes and the Hot House (see my earlier reviews of these on this site). But if you stay here, you're not just close to various eateries – you will also find that you have no shortage of activities to see and do: George Little House is nearby; the Skeena Valley Farmers Market is a few minutes' walk up the road; Skeena Mall is close by, as are various art and gift shops along Lakelse Ave. As for the hotel, it is looking a little “tired” and dated on the outside, but you know what they say: One should not judge a book by its cover because, despite appearances, the Best Western Terrace is warm, welcoming and cozy. Parking for guests is located at the rear and is, in my view, somewhat limited but acceptable. Once inside, you're immediately hit with an interesting contrast – the lobby is ultra modern with fun LED lighting around the fireplace while the front desk area is fairly standard. Nevertheless, check-in was straightforward and easy and the front-end staff were personable and courteous. As far as rooms go, I had a “Queen Guest Room” and found it quite comfortable. The room contained all of your standard amenities, including a microwave, large fridge, coffee, two bottles of complimentary water, Mother Parker's tea (yeah!), 42in Telus Fibre optic TV, strong WiFi connection, a few plugs for mobile devices, and a bathroom that featured decent quality products like Pantene Pro-V shampoo. That said, I will note that the room's décor did strike me as kind of dated looking and rather drab – what with its various shades of red, brown and beige. The room seemed to be in a kind of transitional phase, mixing both an “old” and “new” look. My sleep quality, however, was excellent, thanks to the comfortable bed and pillows. In terms of restaurant facilities, the Best Western Terrace houses Beasley's, which specializes in both East Indian and North American cuisine. Having dined here previously for dinner I can say that the food quality is very good and the atmosphere is relaxed and casual (see my earlier review on this site). Also, in the mornings, the hotel features a complimentary breakfast buffet (not a part of Beasley's). The seating area here is large and open, making navigation quite easy. The selection of items is pretty impressive for a complimentary breakfast and includes both hot and cold items: sausage meat, baked beans, hash-browns, yogurt, fresh fruit, pastries, waffles and an omelette station. In short, the food options at the Best Western offer travelers an excellent value. With its central location, numerous amenities and superb customer service, the Best Western offers guests a quality overall experience. If you prefer being in the heart of the action rather than the outskirts, then this is the place to be!

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Pookycake, I am pleased to learn that you had an amazing stay and that our staff was courteous and professional.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience.By telling us what you appreciate about your stay and how we can improve, you are helping us to deliver the high standard of hospitality for you and other guests in the future.Thank you for your kind comments on our staff.It is always gratifying to know that our hard works are appreciated. Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences.We look forward to welcoming you back soon! Sincerely, Front Office Manager

"They try their best!"

4
09/06/2018

This is an old property that has been renovated. The staff are very courteous but the property is "tired". I am not sure if I would stay a second time in spite of the excellent breakfast that comes with the room and in spite of the high quality of staff. Entrance to the hotel requires dragging your luggage up a few steps - most annoying when you arrive after a long flight. The single elevator is slow and the stairs up from the lobby is secured, thus, the only way up to the rooms is via the elevator. Give the hotel a try but don't expect luxury.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Michael M, Thank you for sharing your review. While I'm pleased to hear that you were impressed with our breakfast and the service provided by our staff, I'm disappointed that all the other aspects of your stay fell short of expectations.Please know that we are on our way to the second stage of renovation which is the ramp access.Our estimated deadline for stage two is by the end of August 2018. Kindly bear with us while we are improving to serve you better.With regards to slow elevator, no such complaint was address to our attention during the time you experienced it nor afterwards but,we had the Elevator technician checked after receiving your complain online and,is in a perfect working condition.Door to the stairs can be unlocked using your room key which is made that way for the safety and security of our guests.We hope to have an opportunity to welcome you back for a seamless, and truly memorable stay. Warm Regards, Front Office Manager

"Best complimentary breakfast in town"

4
13/05/2018

This Best Western in Terrace has a chef that will make up a customize omelette and serve to your table during the complimentary breakfast buffet. I have been to Best Western Plus and Best Western Prestige in other places where there is not such a feature. The omelette was made perfectly just like at a 5 star restaurant. The staff at reception and in breakfast buffet area were all very helpful and friendly. The room I stayed in was very clean and furnished tastefully. Unfortunately the restaurant area of the Terrace Inn is closed on Mondays.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear leonardt770 I'm very pleased to read your feedback following your recent stay at The Best Western Terrace Inn.Thank you for your compliments on our breakfast especially on our live omelette bar, guest rooms, our staff and their services.It is always gratifying to know that our hard works are appreciated. We look forward to our next opportunity to serve you. Warm Regards, Front Office Manager

"Very Good Hot Breakfasts"

5
07/05/2018

Hot breakfast includes cooked omelettes right on the spot with hash browns and sausages and toast and juice and coffee for guests. Friendly staff. Clean rooms with Wi-Fi. Used the computer room during 5 night stay. Recommended for those flying out of Terrace due to downtown proximity.

"another amazing stay, my first choice every time i need to stay in terrace"

5
30/04/2018

consistency of the hotel, rooms and staff are what keeps bringing me and my family back. i know what to expect when i stay here and that is something i look for in hotel chains. 200 characters is a lot.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Anthony M Thank you for your wonderful comments! I'm so pleased we were able to provide you with great service and that the quality of service you received from our staff was exactly what we strive to provide.We look forward to your next visit. Warm Regards Front Office Manager

"Good convenient hotel."

4
25/04/2018

The staff is amazingly friendly. Entrance is a bit weird as it looks like they're closed from the outside and is not clearly marked. It's very c to shops and restaurants. Typical breakfast layout with a unique toaster.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Anthony A Thank you for taking the time to share your review and your compliments to our Location, Service and Breakfast.Your comments are very much appreciated as they help us to both recognize excellent service, and ensure that we improve where needed. We look forward to your next visit. Sincerely, Front Office Manager

"It was OK but Dated"

3
02/04/2018

I spent a night here. The choices in Terrance are slim. This was OK but the hotel needs spruciing up with brighter lights and new carpet. The staff was most helpful and it's a short walk to downtown. The bed was comfortable and the internet was quick.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear CTCurt Thank you for sharing your review. Im pleased to hear that we were able to provide you with a comfortable room, high speed internet and great service during your stay. Your feedback on our amenities are also very much appreciated. We continuously search for opportunities to enhance guest experience and your feedback will definitely help us in this regard. Please know that we are currently under renovation to serve you better in future. We look forward to welcoming you back to the hotel in the near future. Sincerely, Front Office Manager

"nice stay in Terrace"

4
31/03/2018

Hotel was clean and tidy, staff were great. I would definitely stay here again. The bed was comfortable, high speed internet was great. cleaning staff were courteous and able to provide additional room supplies when asked.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear 87tammyf Thank you so much for sharing your experience at Best Western Terrace Inn. It's so great to hear that you had an excellent stay, and were pleased with our service, beds and cleanliness of our guest rooms. It will our great pleasure to serve you again in near future. Sincerely, Front Office Manager

"Great Value. Excellent Customer Service"

5
16/03/2018

Front line staff was extremely helpful and friendly. The beds are very comfortable. The hotel is perfectly located in close proximity to shopping and restaurants. Although the Terrace Best Western is an older property and requires some renovations it is extremely clean and the service is excellent.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear NewlyEngaged154939, Thank you for taking your time to share your experience.It's wonderful to hear that you enjoyed our comfortable guest room and location.Thank you for your kind comments on our staff and their services.It is always gratifying to know that our hard works are appreciated. We are currently under renovation,please bear with us till we finish remodeling.Please do visit us in future to see our new look. Sincerely, Front Office Manager

"Wow!! "

5
20/02/2018

Had dinner at the restaurant. I had the chipotle chicken bacon burger, it was so yummy. The rest of the meals were great also. Sam the server was awesome. Will definatly come back again. Stayed in a double room. Was very clean. Check in was fast and smooth. The breakfast is an added bonus as you get to pick what you want for an omelette and the lovely ladies make it for you...

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear 581tanyaf Thank you for choosing Best Western Terrace Inn and sharing your feedback. I'm so glad you appreciated our guest rooms, services and culinary offerings.Thank you for complimenting our staff and the quality of their service.I will be sure to share your kind words with our team especially Sam.It's great to know that you will be staying with us again in the future.We look forward for your return. Sincerely Front Office Manager

"The staff are just excellent "

5
14/02/2018

I've stayed here many times and everytime the staff exceeds my expectations. I had planned to stay just 1 night. I checked out and headed to Prince Rupert. Unfortunately the highway closed due to snow. I doubled back and went back too the hotel to hopefully get another nights stay. Not only did I get a room but they checked me in immediately and gave me a room key. This at 9am. Divya and Kiran at the front desk are so helpful and they continue to make for a wonderful stay experience. The same goes for the other staff, especially in the breakfast area. The breakfast is amazing with made to order omelettes and hot pastries. So good. When I checked out the next day, Divya had already checked the road conditions and advised me everything was back open and I was good to go. The rooms have been updated and have central heat and ac. Very little noise. Very comfortable beds with comforters. Love the TELUS Optik TV with a large channel selection on a huge TV. Great place too stay. So central to downtown for a walk.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear LLHH, It's wonderful to hear how much you have enjoyed your recent stay at Best Western Terrace Inn. Your tributes are delightful to read. I will make sure to share your great feedback with my team, particularly Divya and Kiran our most valuable assets.We are glad that you enjoyed our amenities and services during your stay.We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Sincerely, Front Office Manager

"Better than expected "

3
19/01/2018

I wasn't sure what to expect when I got to Terrace, the hotel is in the older part of town, and the town is pretty industrial. The outside of the hotel is plain and older, not much to look at, but inside the hotel was very nicely renovated and the staff was great. Check in only took a minute, and they had everything ready for me. The room was smaller but well appointed and the bed was comfortable. It's not a fancy resort hotel by any means, but it's clean, comfortable and affordable.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Glen W, Thank you for taking the time to review your stay. Your great feedback is sincerely appreciated. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience.As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects.We look forward to welcoming you back to the hotel in the near future. Sincerely, Front Office Manager

"You can do worse"

3
17/01/2018

Nice place for a night. Breakfast was full. Room was nice and clean and quiet. Staffing is minimal. Tv was hard to control. It seemed under renovation. Not sure. Good value. Bed was good. Not your normal best western.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Dwight T Your feedback is very important to us as we consistently review our practices to ensure we offer our guests the service and products they deserve.?Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. Kinldy bear with us while we are improving our facilities and amenities to serve you better.We look forward for your return. Sincerely, Front Office Manager

"offended and cold"

3
10/01/2018

clean...... parking lot was empty but we were still put in a room beside the elevator. Upon check in front desk would not acknowledge me. we should have known there was a problem with the heat as there were portable heaters throughout the lobby. we get into our room, it was fine enough.... no bedbugs. we left to get a bite to eat in the lounge. the bartender was great! very friendly. We went back to our room, it was still freezing cold. We called frontdesk, she said she would be up in 5 minutes. 10 minutes later we called again. she again said she would be right up. We asked if we could get another room. she said it would be the same. I said why, if you knew you were having heating problems why did you not let us know? Upon checkout I expressed my apologies to the evening staff for not being nice. Morning staff wouldn't acknowledge me. Maintenance was standing beside me, I tried to tell him the problems in the room. He ignored me as well. LOUNGE STAFF IS WONDERFUL! HOUSEKEEPING IS DOING AN AMAZING JOB. WE we were offered $10 discount!!!

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Lori S Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize as this is not in keeping with our standards.Kindly accept our sincere apology for the heating issues. I have personally shared your feedback with the relevant members of our team, to ensure this is fully investigated and that processes and procedures are carefully reviewed in order for us to avoid incidents like these. Apparently while checking the cameras at Front Desk, you were not there at the counter during the process of check-in to acknowledge you, I believe you were sitting in the car while your husband fulfilled the formalities of check-in. Secondly, at check-out we could see our Front Desk Agent and Maintenance personnel they both were engaged in conversation with both of you and had an eye contact. I have gone this far to investigate the customer service part is because this is highly concerning as we strive to ensure that the highest standards of service are consistently implemented.We regret that this was not your impression and offer our apologies. Truly appreciate your remarks about our staff in the Lounge and House Keepers and accept apology for any inconvenience caused. We are looking forward to welcoming you again at BEST WESTERN Terrace Inn . Sincerely, Front Office Manager

"Good place to stay while in Terrace"

4
22/12/2017

Stayed here quite a few nights, and wasn't disappointed. Friendly, helpful staff, nice, clean rooms, free breakfast, wifi, and a short walk from a number of good restaurants. Price for high season was quite reasonable.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Cloudbreaker39, Thank you for taking the time to share your experience at Best Western Terrace Inn. We are delighted to know that your stay was comfortable and enjoyable. We look forward to our next opportunity to serve you. Sincerely, Front Office Manager

"good place to stay and friendly service."

5
18/12/2017

comfortable beds and cozy atmosphere. Gym lacks weights and doesn't have much of a workout area, however the stay was very enjoyable and the location is great. would recemend to anyone staying in terrace

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear mattmQ1131DM Thank you very much for your review and compliments to our location, service and guest rooms. I'm so pleased you enjoyed your stay and that we were able to provide you with friendly service and a convenient location. We greatly appreciate your recommendation and we look forward to welcoming you back to the hotel in the near future. Warm Regards, Front Office Manager

"Good Value for Money Fantastic Breakfast!"

4
11/12/2017

Good Tidy Rooms, bathrooms could do with an upgrade, but good for large families with extra pull out couch bed, great breakfast, kids loved the waffles! Overall a good 2 night stay in Terrace, we would come back to this property, good value for money.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear jodiep384 Thank you for your review.Your comments about your stay, our services, amenities and how much your family enjoyed them were delightful to read.We greatly appreciate your recommendation to return, and look forward to welcoming you back to The Best Western Terrace Inn. Sincerely, Front Office Manager

"Great Hotel"

5
06/12/2017

This is a great olace to stay.You are treated like it is your second home.The atmosphere is very warm and friendly.The staff are very friendly and helpful.It is central to downtown stores.The Breakfast is hot and very good.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear lionelb996 Thank you for choosing Best Western Terrace Inn. I'm thrilled that the service you experienced was exactly what we strive to provide "Home away from Home".Thank you for complimenting our staff and their service, and our fantastic location. We look forward to your next visit. Sincerely, Front Office Manager

"Medical appoint"

5
01/12/2017

We enjoyed staying at theTerrace Best .western. Enjoyed the hospitality of the staff. Facility was clean. Room more than et our needs. The breakfast was very good. Staff there was very helpful and courteous. We will book again there.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Janet F I'm so pleased your recent stay at Best Western Terrace, exceeded your expectations. Your wonderful compliments are so inspiring. We are beyond grateful for the recommendation, and hope to welcome you back for your next visit. Warm Regards, Front Office Manager

"nice surprise"

4
17/11/2017

after you find the hotel hidden in the older part of town you will be pleasantly surprised by the great service and accommodation's, the food in the lounge is a must try as the food was great and so was the service defiantly a hidden gem.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear 585rolft, I am pleased to learn that you had an amazing stay and that our staff was courteous and helpful.I am glad that you enjoyed cozy guest rooms and Food at our lounge. We greatly appreciate your recommendation and look forward to welcoming you back to Best Western Terrace Inn. Sincerely, Front Office Manager

"Best Western Terrace BC"

2
17/11/2017

Would not stay here again. Have been staying at another local hotel for 20 years but decided to give this property a try. Won"t happen again. Odour in the room was bad and I suspect alll rooms were the same. Travelled enough over the years.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear YitWah, Your feedback is very important to us as we consistently review our practices to ensure we offer our guests the service and products they deserve. Please accept my apology that we did not meet your expectations and for any impact this may have had on your stay. Your experience at Best Western Terrace Inn is not reflective of the feedback we normally receive, I would appreciate the opportunity to personally discuss your stay further,If I could kindly ask for you to contact me directly at [email protected] Sincerely, Front Office Manager

"Terrace Best Westen"

3
02/11/2017

My stay in terrace at this hotel was overall good , Rooms are generally clean and quiet , Room service never left water as said had to ask for it , On my last night the rooms across from my room were rented to natives and they were slamming doors and screaming in the hall till 430 am , called the front desk and the attendant could'nt leave as he was the only one on duty

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear 863farrene, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to apologize personally for all the inconvenience caused during your recent stay. Please allow us the opportunity to redeem ourselves by accepting the refund given at the Front desk on your last night of your stay. We appreciate your patronage and hope you will stay with us at the Best Western Terrace Inn the next time you are in Terrace. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely Front Desk Manager

"Best Western Terrace"

4
18/10/2017

Thank you for our stay in the Terrace Best Western. We were on medical trip to Vancouver for the day. It was a very long day and it was rainy and very dark when our plane landed in Terrace. The parking lot was well lit up and the parking was close to the guest entrance. As it was after midnight when we deplaned i was afraid our reservation would no longer exist. much to my surprise the room reservation was still there and we checked in. The elevator was in good working order which helps because of injuries sustained in motor vehicle accident, I am unable to carry any thing over a pound or walk too far. The only complaint i have is that the liquid creamo be in the room rather than the powdered cream which i am allergic to.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear irenen592, We greatly appreciate your feedback regarding your recent stay.It is wonderful to hear that you enjoyed your stay with us. Please be informed that we do offer liquid diary creamer, which is available at our restaurant coffee station 24/7. We look forward to your return! Sincerely, Front Office Manager

"Better pillows please"

3
07/10/2017

The room was small, but comfortable. Bedding could use some updating. Small bulky pillows, smaller than standard size pillows; blankets as opposed to comforters; small bath towels. My room was on the main street side, so much more noise. Maybe a room on the opposite side would be less noise.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear LGogag, Your feedback is very important to us as we consistently review our practices to ensure we offer our guests the service and products they deserve.And all feedback, both positive and constructive, is encouraged so that we can address any concerns you may have.We hope to have an opportunity to welcome you back to The Best Western Terrace Inn. Sincerely, Front Office Manager

"Best in Terrace!"

4
02/10/2017

The staff are engaging, helpful and genuine. The rooms are basic but comfortable and tastefully decorated. The lounge in well stocked. The meeting room used is oddly shaped and has load bearing pillars that divide it 1/3 and 2/3 lengthwise. The projector puts in the images on the wall, and it is positioned too low for the people in back, and needs to have a projector screen to reflect the brightness. It makes the presentation dark. Ventilation in that room was inadequate; windows had no screens, so flies would come in and the noise from the street was disruptive to the presenters. When we had to close the windows for noise, the room immediately heated up, and then we had to use the too small air conditioner on the maximum setting. It was located in the middle of the room, so right where all of the participants were. It was a no win situation, and wouldn't have been able to have been changed during our event. The attention from the staff to try to rectify the situation was admirable, and hopefully this poor layout can be corrected for future users.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Y4545QIdavem I appreciate the time you have taken to share your review. While I am very pleased that you were impressed with the service provided by our staff and our cozy guest room, I am disappointed that your overall stay fell short of expectations. Please rest assured that we are taking the appropriate measures to address your concerns and ensure that we are able to offer these services in a very efficient and seamless way.We hope to have another opportunity to serve you and provide you with a truly memorable experience. Please do not hesitate to let me know if I can be of further assistance. Sincerely, Front Office Manager

"Will stay there again"

4
29/09/2017

The hotel was very clean and the rooms were well supplied with coffee, soaps etc. Free fast WIFi. Front counter staff friendly. Great complementary breakfast including ommlet bar with quick service. Easy walking distance to shops but no shuttle service from the airport.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear janinec624, I'm so pleased to know that you enjoyed your stay at The Best Western Terrace Inn. Im glad that you enjoyed, convenient location, clean guest rooms, amenities, Hot breakfast, our staff and their services.Thank you for your wonderful review and recommendation. It was a pleasure hosting you, and we hope you will visit us again in the near future. Warm Regards, Front Office Manager

"Seminar stay"

3
27/09/2017

I was only there for two nights, overall was pretty good, staff were very accommodating. Had problems hooking the TV up to the signal, had to call Technical support for the TV - I'm not a technological person - was very frustrating.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear M7930UTdianem, My sincere apologies for the TV connectivity issues you experienced during your recent business trip. We are experiencing some troubles with our TV system after the fibre optic upgrade. Telus Technicians are currently working on the issue and we are hoping for an immediate solution. Your experience at Best Western is not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to welcome you back to the hotel. Sincerely, Front Office Manager

"Pretty Good"

4
26/09/2017

Rooms were really nice and really clean, we felt really comfortable. The breakfast was the most amazing hotel breakfast I've ever had at a hotel - they had an omelette station where you picked what you wanted and they made it right in front of you. Our room was right above the party room and they had CRAZY loud music until 1 am on Saturday night, which was really annoying because we NEVER stay up that late and we also had a meeting in the morning. We called front desk and they were pretty brusque with me I felt like they didn't really care. I think it would be good to not be on the 2nd floor so you don't hear crashing bass if there's a party. Loud music shouldn't be on that late in a hotel.

"Average BW"

3
24/09/2017

I was really looking forward to staying at a BW after many days in the north. Helpful staff. Hotel could do with some updates. Antiquated air/heat exchange - could not get heat for the requested setting. Carpets should be cleaned in the room if not replaced as well as in the hallways. It's a little worn down for a BW. The inside of the elevator could do with a cleaning/wipe as well as the doors - hand and finger prints. Bathroom sink taps appear to be in reverse order (hot/cold) as well as a loose toilet seat. Minor issues but they should be mentioned. That's not the BW standards I'm used to.

"Quiet and Clean"

5
22/09/2017

Enjoyed a restful and quiet sleep on a comfortable bed in a clean establishment. All employees were more than willing to help, and genuine in greeting you. They just switched to Telus fibre optics so watching tv was a treat.

"Just overnight"

4
18/09/2017

Arrived at the hotel late but was still able to get a good meal in the lounge. Comfortable room, friendly staff, can recommend this hotel, although I only stayed overnight if I was going to do the same trip again I would rebook at this hotel.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear O7262LLchristopherk Thank you for sharing your review. It's wonderful to hear that you had an amazing experience in our Lounge, and I truly appreciate your compliments to our Guest room and our staff. We greatly appreciate your recommendation to return, and look forward to welcoming you back to BW Terrace Inn. Sincerely, Front Office Manager

"Business"

4
18/09/2017

Very Good Service. I would stay at the Best Western again. I really appreciate the location and the quietness. The staff are very professional, and very willing to assist their patrons accordingly. I would definitely recommend Best Western in Terrace, B.C.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear victoriarL4734MT Thank you for taking the time to review your stay. I am pleased to learn that you had an amazing stay and that our staff was courteous and professional.It's wonderful to hear that you enjoyed our fantastic location and the quietness.We greatly appreciate your recommendation and look forward to welcoming you back to The Best Western Terrace inn. Sincerely, Front Office Manager

"A return visit"

4
07/09/2017

Met my wife in Kitimat 53 years ago so made a return trip to see how things had changed. No Best Western in Kitimat so stayed nearby in Terrace. Hotel close to the highway so easy to venture out . Hotel clean and well presented with a breakfast area and facilities for an evening supper and drink.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear John W, Thank you for your great review. I'm so pleased that you enjoyed your stay and that we were able to provide you with a clean and convenient location.I appreciate your feedback and look forward to welcoming you back in the near future! Sincerely, Front Office Manager

"Family trip"

4
05/09/2017

Desk staff were very helpful and pleasant when we arrived. Breakfast was a bit of a learning curve for us UK citizens Main complaint was the lack of Bar staff and food servers, 1girl to do it all was not enough. The wife said the fish and chips were the best she's ever had

"Home away from home"

5
30/08/2017

I travel extensively for business and stay at this hotel weekly. The front desk genuinely cares and goes out of their way to make you feel welcome. The level of professionalism is second to none in this town. The rooms are comfortable and well appointed and the hotel is located within walking distance from lots of restaurants. Let's not forget the breakfast with the omelet bar. Great hotel.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear CharlestheHiltiguy To be considered Home away from Home is extremely gratifying! I am delighted to know that you enjoyed your stay with us; especially enjoying the friendliness and amiability of our Front desk team. I wish to thank you for all your kinds words regarding the property and the service we provide. I sincerely appreciate your compliments to our location, guest room and Breakfast. Hope you are enjoying your short vacation. We can't wait to welcome you back! Sincerely, Front Office Manager

"Well done"

4
26/08/2017

Older hotel but great service and food. Room was good bed comfy .. free breakfast one of the best I've had. Anything I needed they responded in 5 min. Nice to have everything there lounge, fitness, restaurant. Walking distance to most anything. Friendly great service from everyone.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Steve H, I sincerely appreciate the time you took to share the details of your stay, your room, amenities,location and Breakfast. Thank you for king comments on our staff, It is always gratifying to know that our hard works are appreciated. It will be our pleasure to host you once again in the near future. Sincerely, Front Office Manager

"Top notch customer service"

4
20/08/2017

Great location for walking distance to everything in town. The bar has some great food but unfortunately not open on the weekends. Thats ok as there is lots of great restaurants within walking distance. Really liked the breakfast with the omelette station. This is a huge bonus for breakfast! The staff are very professional and friendly. The rooms are great, but the bathrooms could use some updating and it would be nice to have laundry machines in the hotel for longer stays but those are my only suggestions!

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear drock5280 Thank you for your review.I truly appreciate the time you took to describe your recent experience - your room, the amenities, location, breakfast and our Lounge food, along with the compliments to our very professional team.Your constructive feedback is greatly appreciated and will definitely be looked into.Looking forward to see you again. Warm Regards, Front Office manager

"Terrace Trip"

3
01/08/2017

The hotel was average just the hallways had a really bad bar or hangover smell to it. Probable needs to have there carpets cleaned. Would I stay there again? Probably hopefully after the carpets are cleaned in the hallway. Its a quiet place to stay though.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Jacqueline S Thank you for sharing your review. I sincerely appreciate your feedback as it is a key component in identifying areas where improvement is needed and at the same time I am very disappointed that we were not able to create an exceptional experience for you. Please be assured that your feedback has been shared with the concerned leaders. We will do our best to make sure the next one is flawless. Warm Regards Front Office Manager

"Best Western Terrace"

5
01/08/2017

Professional, friendly staff. Hotel had a great complementary breakfast with a omelette station. The hotel was a surprisingly up to date facility for a northern town. Ask for a room at the front of the hotel on an upper floor for great views of the mountains.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear C336JBchristinal I appreciate you taking a moment to share your review. Thank you for your compliments to our Staff, breakfast and the amenities.It is great to hear that you had a comfortable and enjoyable stay. We would love to welcome you back soon. Sincerely Front Office Manager

"Great stay"

5
30/07/2017

Great staff and location. We were extremely well looked after. Loved the breakfast. For a long stay in Terrace B.C. it was the perfect place to stay. Restaurant in the hotel was great, and there are so many within a short walk for the hotel.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear L5045ZNdavidl, Thank you so much for sharing such great feedback. I'm thrilled that the service you were provided was exactly what we strive to provide. I'm excited to share your compliments with the rest of my team. I'm sure they will be so pleased to hear your kind words. It was a pleasure to have you and your crew members at the Best Western Terrace Inn,we already miss you and look forward to the next opportunity to serve you. Sincerely, Front Office Manager

"Excellent service"

5
19/07/2017

This hotel goes out of its way to be above average. The breakfast is better than most, the rooms were very well done and the TV is huge with OPTIK tv on demand. A very enjoyable stay. The location is in the heart of Terrace and close to amenities and restaurants.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear krl54 Thank you for sharing your lovely comments! Your compliments to our location, guest rooms and amenities are greatly appreciated.We hope to have another chance to serve you in the near future. Sincerely, Front Office Mnagaer

"Perfect gem in Terrace"

5
19/07/2017

I have stayed at this hotel twice now and enjoyed it just as much the second time! The hotel staff are friendly and helpful. The rooms are very clean and neatly appointed. The outside of the hotel is rather stark, but who cares. It's what's on the inside that counts. The breakfast in the mornings is plentiful and fresh.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear smithkev Thank you very much for your compliments, as well as for choosing to stay at Best Western Terrace Inn.I am excited to share your wonderful feedback with my team who I'm sure will be so inspired to continue providing our guests with exceptional service. We would be thrilled to welcome you back in the near future! Warm Regards, Front Office Manager

"Good hotel with very helpful staff"

4
12/07/2017

Front desk staff were very helpful both on check in and check out. Good breakfast was included with the room. The room was clean and very quiet so very good for a restful sleep. I would return to this hotel

"Staff make this place better than the building"

4
10/07/2017

I was greeted with the best welcome and check-in I've ever experienced, getting me into an upgraded room when I was early than I should have been and even providing me with a little bit of sustenance to settle in. All the staff were warm, conscientious and very professional. The room was quiet and the bed very comfortable. The room was clean but the building is ageing and felt a bit worn. The internet was easy to use and fast. The breakfast was good. The only complaints were that the hair dryer didn't work and the jacuzzi tub could have used a better cleaning.

"Passing Through"

3
04/07/2017

Great breakfast. Fantastic waffles. Really helpful and friendly staff. Hotel was older and over-priced. The hotel has a night club and is within walking distance of some enjoyable restaurants. Felt should been cheaper.

"Excellent Service"

5
19/06/2017

For the type and price of hotel. I've repeatedly found this hotel to have exceptional customer service, beginning at check-in, right through breakfast the next day. Highly recommend this hotel! I've stayed here before and had excellent service as well. Tried the gym and everything has always been at least what I expected and staff are eager to help or solve any issue.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear andrewsU6157PH, I am thrilled to read what an exceptional service our teams provided during your stay. I'm absolutely delighted to hear that we have consistently provided you with an excellent experience. I will be sure to share your wonderful comments with the rest of my team.We look forward to your next visit. Sincerely, Front Office Manager

"The Best Of The Best!!!!!!!"

5
16/06/2017

What a beautiful location! The snow-capped mountains are stunning. The accomodations are superb.The Best Western provides every ammenity you need to make your stay comfortable.Our made to order omelets were so delicious. The well-stocked breakfast room provided a variety of nutritious fresh foods. We also enjoyed a wonderful dinner in their restaurant. We frequently stay at Best Western. This is by far the Best of the Best!!!!!!! Thanks to the management and staff.

"Lots to Offer"

3
16/06/2017

This hotel is centrally located in Terrace, within walking distance to most of the cafés and restaurants that are worth visiting. The hotel staff were extremely gracious and welcoming upon arrival. That was very nice. The pleasing reception indicated that the hotel itself had a nice restaurant and bar as well. She described in detail what was on the complementary breakfast menu, and although sounding fantastic, my day started too early to try it. Comfortable from and sleep as well. I would stay here again!

"Great staff"

5
03/06/2017

I've stayed here several times and the staff are just fantastic. It's an older hotel but has been refreshed. Comfortable rooms and central ac. The breakfast is very good with made to order omelettes. Convenient walking into downtown. Great place too stay.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear LLHH, It is such a delight to read that you have consistently enjoyed your stays here. Thank you so much for your continued support and compliments to our staff,location, breakfast and guest rooms. we are proud to have you here at the Best Western Terrace Inn on your each visit. Highly appreciate your loyalty.We look forward to welcoming you back to the hotel in the near future. Sincerely, Front Office Manager

"Best Breakfast"

5
28/05/2017

Staff excellent, friendly, helpful. Room very clean, modern and comfortable. Microwave, refrigerator and coffee maker in room. Complimentary breakfast was the best. They were able to accommodate my allergy plus if you are gluten-free, dairy-free, caffeine-free or anything else they have you covered! Coffee was excellent. Varied and generous selection of breakfast items and the omelette station was outstanding! Staff extremely friendly and helpful. Walking distance to shops, restaurants and even the local farmers market.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear nanM719MW, Thank you for sharing your lovely comments.I am pleased to learn that you had an amazing stay and that our staff was courteous and professional.i ma glad that you enjoyed our downtown location,comfortable rooms, and culinary offering. It's wonderful to know that what made your stay truly memorable was the quality and level of service provided by our team here.We look forward to welcoming you back to the hotel in the near future. Regards, Front Office Manager

"Good quality but pricey"

5
24/05/2017

I like staying at this hotel, as it is comfortable and it has always been quiet during my time there. The breakfast is excellent (I do not recommend trying their juice though). I only book it for business trips though, as it would be too expensive for me to stay there for personal trips.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear Z339MDolgar, Thank you for taking the time to review your stay. I am pleased to learn that your stay was comfortable and enjoyed our hot continental buffet breakfast. Your comment about our restaurant juice machine has been noted as well, and will definitely be looked into. We look forward to welcoming you back to the hotel in the near future. Sincerely, Front office Manager

"Wonderful Staff"

5
19/05/2017

I have stayed at this hotel for business on numerous occasions, and my experience has always been excellent. The front desk staff (Divya and Kiranjeet) are always attentive, organized, and friendly. These two ladies make this place what it is, and I would never stay anywhere else. Location is good (right downtown), and the rooms are clean and comfortable with some nice mountain views. The manager Mo is great to work with when it comes to booking meeting rooms, and the meeting rooms are always set up promptly and comfortably. If I could give 100 stars for service, I would. To top it off, there is an excellent free hot breakfast every morning. Keep up the great work! ~Cody

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear CodyWH, We greatly appreciate the time and effort taken to share this kind feedback. We sincerely appreciate your kind words and compliments to our staff, guest rooms, views and location. I'm very pleased to hear that you received flawless service during your stay, as this is the hallmark hospitality of BW Terrace Inn. We hope we will have the pleasure to welcome you back in a near future. Warm Regards, Front Office Manager

"A Very Good Hotel"

4
19/05/2017

This hotel is right downtown and is an older building from the outside. Inside it is laid out in an older style as well (the 70s) but the interior is very clean and has a okay décor. The rooms are very clean and comfortable. It has a good fitness room for its size. The complimentary breakfast is excellent having a wide selection of cold and hot choices. The staff are professional and are very helpful and friendly. I would recommend staying here.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear johncQ4661ZL Thank you for your compliments to our location, hot continental breakfast, guest rooms, staff and their service. I'm absolutely delighted to hear that you enjoyed your stay.We greatly appreciate your recommendation to return, We hope to have the pleasure of welcoming you back soon. Sincerely, Front Office Manager

"Terrace once again"

3
18/05/2017

If you want a hotel close to downtown and some to Terrace's restaurant offerings, check out the Best Western. The hotel is a bit dated with some attempts at renovating but it is showing its age. Breakfast appears to be included with room rate. Even fresh made to order omelets. Do check out the fillings though for freshness. The rooms are clean but the walls are paper thin so bring ear plugs if your a light sleeper. The towels could be thicker. Anytime I pay over a hundred for a room, I would love to get thick towels. Seems to be a rarity today. You can walk virtually anywhere downtown within 10-15 mins. If I come back to Terrace again, I'll probably stay there. The pizza across street is decent and the Mexican restaurant around corner was good too. I never tried the in hotel lounge. It was good for what it is.

Best Western T, Front Office Manager at Best Western Terrace Inn, responded to this review
Dear toddp590, Thank you for your feedback.Your words are genuinely appreciated and will help us make improvements that will allow us to continue providing our guests with unforgettable experiences. Your constructive feedback is greatly appreciated and will definitely be looked into.And hope we can welcome you back for a seamless, and truly memorable stay. Regards, Front Office Manager

"Meeting Room Chinook"

4
04/05/2017

I was at the hotel for a course I was facilitating. We were assigned to the Chinook room. It has very low ceilings and is not good for presentations using the over head projector. With several pillars in the middle of the room it makes the job of facilitating very difficult. However, the staff were excellent.

"Comfortable Room"

4
18/04/2017

Good location with easy parking in back, friendly staff & comfortable well appointed room. Great view of the mountains & nice to have a window that opens for fresh mountain air. Good comfortable bed & nice breakfast with omelettes. Strangely hotel feels quite dark inside, must have been a good deal on brown paint lol

"Thanks Best Western"

5
15/04/2017

Without doubt one of the favorite hotels I stayed during my time in Terrace! Upon arrival we were warmly welcomed by the staff and general manager, (Mr. Zak & Mr, Mobashir) The staff was extremely friendly, the restaurant very flexible (appreciate this!) . I had two great evenings here, which obviously also added up to the experience. how i forget greetings amd smile of Miss Kiran when i checkout 4:00 AM, Thanks Best Western

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Muhammadm521 Thank you for taking the time to share review.I am absolutely pleased that you enjoyed your stay, restaurant and our high end service as you have described in your feedback. It will be such a delight to serve you again in the near future. Sincerely Front Office Manager

"Great hotel, I know what to expect every time"

5
15/04/2017

High quality and enjoyable every stay, it's the main place I stay because the rewards program is easy to understand and build points I will actually use. I have tried the new hotels in our town and found it too expensive for what is available in those hotels,

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Anthony M Thank you for your review.I am so pleased to know that you have consistently enjoyed your stays here at The Best Western Terrace Inn. Thank you so much for your continued support and compliments to our Best Western Rewards Program. We would love to see you again soon. Warm Regards Front Office Manager

"Excellent Restaurant, Friendly and Helpful Staff"

4
14/04/2017

We arrived in the evening to the hotel and were greeted warmly by hotel staff. The rooms were large and well appointed. There was tea and coffee in the lobby, microwaves and fridges in the room, and breakfast was included. It is a quick walk to the Safeway and other shopping in Terrace. My room overlooked the train tracks. As I always wear ear plugs, I didn't notice any noise. However they had blue lights pointed up at the hotel which created a bizarre blue glow. Since I like to sleep with the curtains open, I found this is a bit odd. The beds were comfrotable and the temperature controls made it easy to regulate the room. Overall a great stay and an excellent choice in Terrace.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear AHB007 Thank you for taking the time to share review. I appreciate you recognizing our staff for their friendly service, and complimenting our guest rooms, location and culinary offering. I'm thrilled to hear that your recent stay exceeded your expectations.We continuously search for opportunities to enhance guest experience and your feedback will definitely help us in this aspect.We hope to have the opportunity to serve you again in the future. Sincerely Front Office Manager

"Nicely done"

4
13/04/2017

Basic hotel, but quite comfortable. Would definitely stay there again! Nice breakfast. The omlette bar is a nice touch! The location is good. The front desk staff are friendly. Ample parking available.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear SmithKev I'm thrilled to hear that you will be staying with us again! I sincerely appreciate the time you took to share the details of your stay, the amenities, Breakfast/Omelette bar,our staff and their services, location and parking.We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Sincerely Front Office Manager

"Great place to stay!"

5
08/04/2017

This hotel was very nice! The staff were amazing, the rooms were nice and clean and the breakfast in the morning was excellent! Also the lounge was nice and the food was tasty... perfect place to stay for location, food, price and staff the whole package. Highly recommended.

"Good stay. "

4
02/04/2017

Dated on the outside but modern and comfortable on the inside. Great restaurant great beds good service. Not the quietest place at night but would consider going back. Good continental breakfast just wish it started earlier.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Cindy H, Thank you for your compliments to our guest rooms, breakfast, staff and their service.As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects. We will consider your feedback in maintaining our hotel facilities and over all product.We look forward to our next opportunity to provide you with another exceptional experience. Sincerely, Front Office Manager

"A Hotel to stay"

5
22/11/2016

I was amazed to see their customer service and facilities. It was a complete package. Attended a meeting and found the meeting room up to the mark with all the latest technology. Rooms are decent and well equipped. The front desk lady Divya was very helpful and she had the smile all the time. lovely people to stay with. I don't think any other hotel in the area can give this kind of excellent service. Lovely, thumbs up the front desk staff.I noticed something which should have not happen in front of guests. Staff should be treated respectfully

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear brendalyod, It's wonderful to hear how much you have enjoyed your recent stay at Best Western Terrace Inn. Your tributes are delightful to read. I will make sure to share your great feedback with my team, particularly Divya our most valuable assets.She was pleased that you acknowledged her efforts. I'm disheartened to hear that you felt our staff wasnt treated respectfully. All feedback, both positive and constructive, is encouraged so that we can address any concerns you may have. I would like to gather more details from you so that we can follow up appropriately. If I could kindly ask for you to contact me directly at [email protected] We appreciate your patronage and are looking forward to welcoming you again at BEST WESTERN Terrace Inn. Sincerely Front Office Manager

"Nice stay, nice people"

4
14/11/2016

Room was nice, bed comfy. Staff very professional and friendly. The free breakfast had an omelette bar, a nice touch. The business centre was hand for a last minute print I needed. Free parking outside. A good stay overall.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Toiler It's so great to hear how much you were pleased with our service, guests rooms and our new omelette bar. Thank you for taking the time to share your review. We are delighted to have been able to create a comfortable stay for you. I will make sure to pass along your kind words to our staff who I'm sure will be so thrilled to hear your compliments.We look forward to our next opportunity to serve you! Sincerely, Front Office Manager

"Happy Customer"

5
03/11/2016

Very clean, great beds and staff very friendly. Food is the best in town! Pub was not too loud and reasonable prices. Stay here every time I'm in town. See great improvements every time i come here. Love BWTI!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Rick B Thank you for your very inspiring review. It is wonderful to hear how our dedicated team made such a lasting and positive impression. Your high praises and recommendation are extremely gratifying. We hope to have the pleasure of serving you again soon. Sincerely Front Office Manager

"Best place to stay in terrace "

5
23/10/2016

I attended a company meeting in this Hotel. And stayed in this property. All the Stuff was professional. I was surprised to see all technology in this his Hotel wow. I enjoyed lounge food and the best part is the breakfast live cooking omelet station wow. Thanks for the Best service. See you guys next time.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear A Karim B Thank you so much for taking the time to share your review. It's wonderful to hear that we were able to provide you with an excellent stay. We appreciate your compliments to our newly started live omelette station, level of service, meeting rooms and culinary offering. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Sincerely, Front Office Manager

"Pleasant surrprise"

4
15/10/2016

Very friendly staff, great breakfast, good restaurant. Overall a pleasant surprise. One draw back is the walls seem a bit thin so you can hear others in the halls and other rooms. Overall, a pleasant surprise. I will stay here again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Denise M Thank you for sharing your experience at Best Western Terrace inn and highlighting what you enjoyed the most, as well as areas where we can do better.Thank you for your kind compliments on our staff.We are thrilled to hear that you had a pleasant stay and also that you enjoyed our Breakfast and Restaurant. Your high recommendation is also very much appreciated. We look forward to our next opportunity to serve you. Sincerely, Front Office Manager

"Clean & Centrally Located"

4
10/10/2016

Hubby and I travelled to Terrace on the bike for my friend's wedding and stayed at the BW, which we trust to meet expectations around comfort and cleanliness. We weren't disappointed. On arrival, we were upgraded on the spot to a king suite - a welcome act of kindness after a long journey.The room had generous proportions, was refreshed with modern furniture and offered an updated washroom, which was clean and in good order. There's a little work-out room on site, also very clean, which was well appreciated. Breakfast was excellent, and well laid with diverse choices. The property was kitty-corner to an enterprise car rental - very convenient. I would stay again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Mundabella, Thank you for sharing a detailed review of your stay at Best Western Terrace Inn. I'm grateful to hear that you were able to take advantage of our very convenient location and were pleased with our staff and their service. We are glad that you enjoyed our well cleaned guest rooms and amenities. Your high recommendation is also very much appreciated. We look forward to your return. Sincerely, Front Office Manager

"Workshop held for Training Water Monitors"

5
06/10/2016

We recently held a workshop for Training Water Monitors and found the meeting room, catering and service to be excellent. The catering manager was very kind and had the room set up to meet our needs perfectly. The coffee, tea, freshly baked goods as well as the provided lunches were served on time and enjoyed by all. We would not hesitate to recommend this conference facility for future workshops. The staff were very professional and very helpful. Thank you!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Yakamushi, Thank you for sharing your review. We are delighted to read your wonderful comments about our Banquets team and the quality of their service. I will make sure to pass along your kind words to our Catering Manager Mr.Mo and his team. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace inn. Warm Regards, Front office Manager

"An Amazing Year End Gala!"

5
05/10/2016

We held our annual award gala at the Terrace Best Western in their Skeena Room. From the moment you walked in you knew they were there to impress. They table settings were beautiful with matching chair covers and lighting to match our company colors. They took the time to discuss layout and preferred options for the evening. When it cam to dinner time they raised the bar once again. The meal was excellent, staff were attentive and everyone walked away full and happy! As we moved into the night there were staff around for any questions we had and ready to help us as needed. The bar was well stalked and the bar tender worked hard to try and remember preferred drinks. The only challenge was we had to close down around 11 as sound can travel up into the rooms. But in the end everyone was so happy with the evening that no one noticed. Excellent service and Food, They helped make a good night Great!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Tom K Thank you for your wonderful feedback. We are delighted to read your wonderful comments about our Banquets team and the quality of their service, and bar. We are glad that we could make your event a grand success. I will make sure to pass along your kind words to our team. Thank once again for your feedback and we hope to see you again soon! Warm Regards, Front office Manager

"Great hotel"

4
24/09/2016

Friendly knowledgeable front counter service. Nice rooms. Great breakfast included. Nice pub with good food menu choices. Found the pub waiting staff was a bit unorganized but friendly. Pizza and Chinese restaurants close by.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Ulnielsen, Thank you so much for your great review and choosing Best Western Terrace Inn. I'm thrilled to hear that you enjoyed Our downtown location,spacious rooms, and culinary offering. It's wonderful to know that what made your stay truly memorable was the quality and level of service provided by our team here. We look forward to our next opportunity to welcome you back! Warm Regards, Front Office Manager

"Hospitality at its best "

5
23/09/2016

My first stay with Best Western Terrace Inn has been very impressive. Here for 3 days for business both hotel rooms and meeting rooms/catering used. All of the staff were absolutely amazing and hospitable - they should take pride how friendly and helpful they are. Rooms were clean with a fridge and included 2 complimentary bottles of water. Our business used the meeting rooms and catering services. The catering services staff were on top of things, including when we had imminent requests for support. Only downside for me was the gym - universal gym did not work well (could not adjust hand sets and weights were difficult to adjust. Would suggest adding a few gym mats for those who wish to do core strengthening. Overall a great experience. Will definitely stay here when I come back to Terrace.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Shannon G, Thank you for sharing your wonderful experience at Best Western Terrace Inn. I'm absolutely delighted to read that you were pleased with our Meeting & Guest rooms, staff and their service, and amenities. Your feedback on our fitness room has been noted and will be shared with our management. We look forward to your return! Sincerely, Front Office Manager

"BCATEAM quarterly meeting Sept 13, 2016"

5
16/09/2016

Mo and his team set up a meeting room to meet our needs, tables, conference call equipment and projector plus great food for lunch and hot coffee for our breaks. If you need a meeting place in Terrace, try the BW Terrace Inn.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear JeannieCranmer, Your review has been delightful to read. I'm so pleased to read that our team here at Best Western was able to create a memorable experience for you. We greatly appreciate your recommendation and look forward to welcoming you back to Best Western Terrace Inn. Sincerely, Front Office Manager

"Lavish breakfast at the best!!!"

5
13/09/2016

We stayed there for 2 nights. Just loved their lavish breakfast, live omlete station is the most attraction of breakfast and is absolutely free which is more exciting. Staffs were super friendly and courteous. Well cleaned guest rooms and also have room service available which made our stay even more comfortable.Centrally located which gives easy access to restaurants and shops. Whatelse need more!! Definitely will return.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Thank you for choosing Best Western Terrace inn and sharing your review. I'm glad to hear that you had a wonderful stay and also you were able to take advantage of our excellent location. We look forward to our next opportunity to serve you! Thanks & Regards, Front Office Manager

"Competition has finally arrived"

3
17/08/2016

This was for a long time the only half decent hotel in Terrace. They did do a reno a few years ago but the building is very old. On the upside breakfast is 4/5 for a free one. The location is close to downtown. The down side is the building is old and that's something you can't fix with a reno. If you like really hot showers you run a real risk of getting burnt as the water temperature goes up when some one less flushes. Then for some reason I had a portable AC unit in the room with no window screen where they had the air tube. As well for whatever reason the cleaning people guess never move the shower curtain because there was a pile of hair and dirt under where it rested on the tub. Now that a Holiday Inn express has opened I would say they need to up there game a bit to compete with a brand new Hotel.

"Best Best Western ever for service"

5
04/08/2016

We only stayed one night due to a trip into the Nass Valley for a few days. Our check in was amazing; we had our grandson with us for the day and Divya at the Front Desk made us all feel special and was on the same wave length as our 12 year old grandson. We shared lots of fun laughter. Check out was perfectly done as well. The breakfast service is the best we have ever had at a BW with many choices, very fresh products and a few menu items cooked to order...and all complimentary. Service in there was by Pragya; same excellent service as the Front Desk...professional, caring and so very personable. Kudos to the Terrace Best Western...we wouldn't even think of another Hotel in the area due to your service and will be back for a longer stay next time.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear W4132OPdavidm, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. Thank you for being a Best Western Rewards Platinum member, We appreciate your loyalty.It was our pleasure to have you both and your grandson at our property. I am proud to hear that we not only met but also exceeded your expectations on your recent visit at the Best western Terrace Inn. We consider dedicated and competent staff members like Divya and Pragya our most valuable asset .They were pleased that you acknowledged their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. Thank you for your recommendation to return. We look forward to welcoming you back to Best Western Terrace Inn. Warm regards, Front office Manager

"Good stay "

5
29/07/2016

Older hotel on outside but good hotel. Excellent service and breakfast. The eggs, bacon and other foods were cooked at the hotel. Not your usual express breakfast. Best hotel in town. One little problem, room 220 the air conditioning did not work. The thermostat would move to lower temperature, the air conditioner appeared to turn on but the temperature would not lower. The night staff brought us a fan and we opened the window. The staff offered to move us but we were tired, unpacked and did not want to move . I mention this as When we checked out, I was Informed the maintenance man said the air was working fine. This was July 26 or July 27 2016.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Wheat99 Thank you for the time you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to hear that you enjoyed our hotel amenities and services during your recent visit. Kindly accept my sincere apologies for the HVAC issues you experienced during your stay. We are pleased to inform you that we have rectified the error. As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects. We look forward to welcome you again at Best Western Terrace Inn. Thanks & regards, Front Office Manager

"Comfortable Room and Outstanding Hospitality"

5
28/07/2016

My husband and I stayed here twice in the last week. Both times our room was very comfortable and clean, and all of the staff was so warm and friendly. They went out of their way to make us feel welcome and to let us know they appreciated our business. Way above and beyond the scope of what their jobs require. The absolute best Best Western we have ever stayed at. Thanks to each and every one of you for making our visit something very special.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear lambiechop Thank you very much for the time and effort you took to share this feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay and enjoyed our well cleaned and comfortable guest room and also that our staff was courteous and helpful. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We thank you much for considering staying with us on your Husband's birthday, providing us an occasion to extend our service. We look forward to welcome you again at Best Western Terrace Inn. Kind Regards, Front Office Manager

"Great Customer Service!"

5
11/07/2016

Staff went above and beyond when I realized I left my wallet in my room once I was at the airport. They had a taxi bring it to me at the airport! I doubt many hotels would go to that extra effort. The taxi driver didn't even want to accept any money for the trip. wow.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Pam M I very much appreciate the time and effort you have spent to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am proud to hear that we not only met but also exceeded your expectations on your recent visit at the Best western Terrace Inn. We consider dedicated and competent staff members like Gerry Ray, our most valuable asset .He was pleased that you acknowledged his efforts. We appreciate your patronage and are looking forward to welcoming you again at BEST WESTERN Terrace Inn. Thanks & Regards, Front Office Manager

"Comfortable stay"

5
04/07/2016

i know what to expect when i stay at the BW in Terrace, staff is very helpful and the snacks upon check in are a nice treat. attended a wedding at this venue and it was a great space to host a small wedding for a couple hundred people

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Anthony M, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. Thank you for being a Best Western Rewards Platinum member, we are proud to have you here at the Best Western Terrace Inn on your each visit. Highly appreciate your loyalty.It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. Thank you for your recommendation on our recently renovated banquet hall and your recommendation to return. We look forward to welcoming you back to Best Western Terrace Inn. Warm Regards, Front Office Manager

"Best hotel in Terrace"

4
03/07/2016

My husband and I stayed there last night. The room was clean, king bed was very cozy and comfortable, and the room was well equipped. We enjoyed an excellent meal by room service from the hotel's restaurant. I had butter chicken with bread and mango pickles. It was delicious. My husband has the steak and baked potato which was also excellent. Desert was apple pie with ice cream and Tiramasu. Yummy. Breakfast was included in our room price however, we were running late and didn't have it this time. We highly recommend staying here. The staff was professional and welcoming. We will definitely stay there again when in Terrace.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear lindamO6681MV I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay and that you enjoyed staying in our very comfy, well cleaned & equipped guest room. We are glad that you enjoyed your meal at our lounge and other amenities & services. We hope you will have a better opportunity to try our Hot continental buffet Breakfast on your next visit. Thank you for your kind comments on our staff.It is always gratifying to know that our performance was effective and appreciated. We greatly appreciate your recommendation to return, and look forward to welcoming you back to the Best Western Terrace Inn. Warms Regards, Front Office Manager

"Frustrating Experience"

3
03/07/2016

The room was satisfactory, though I could hear the party next door. Customer service, however, was not satisfactory. Non-responsive contact number, no early check-in, no attention to needs upon arrival. At the time of booking, I was unable (after at least 4 attempts) to reach anyone at the number provided on the website. When I finally called the 1-800 number, the representative apologized for this and helped me book my accommodation. I stated I would need early check-in the rep said, "No problem!" This was not the case. I arrived at 11:15 am and was not able to check in until 3:00. I was obliged to use the public bathroom to change clothes and prepare for a business meeting and was offered no accommodation or amenities. I sat in the lobby for 2 hours, in anticipation of a business meeting and still was not able to check in. Although the check-out experience was efficient, the arrival experience was extremely frustrating and unacceptable. Will not stay there again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Carel A Thank you for the time you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit. I do apologize that there was some initial frustrations about getting an early check-in by 11:00am. We always try to accommodate all our guest requests, but again that is subject to availability. For an early check-in before 12:00 pm we don't promise them at a glance by keeping in mind that our check-out time is 12:00 noon. There was some miscommunication occurred from our Central reservations, for that I'm truly sorry. We have taken necessary steps to eliminate these errors in future. Once, again please accept my sincere apology for the long wait. If we would know that you have requested for an early check-in, we wouldn't have offered a late check-out till 02:00pm for the other guest. Your experience at Best Western Terrace is definitely not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to welcome you back to Best Western Terrace Inn. Thanks & Regards, Front Office Manager

"Poor internet"

3
27/06/2016

Internet was so intermittent; worked for 15 minutes, then off for 20 minutes, very slow, almost dial up speed. Thermostat did not work, temperature stayed at 24 C the whole night . Rooms are old, need updating fairly soon. Front staff were nice, so that helped somewhat

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Ken R Thank you very much for the time and effort you took to share this feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit.My sincere apologies for the issues you experienced during your stay. we are actually in the process of upgrading our HVAC system at the moment.There are some delays in our project due unavailability of spare parts in town, hence we have to wait for the hings to be arrived from other places. As our internet provider TELUS is in the process of building the only 100% fibre optic network in Western Canada.Currently they are in town upgrading fibre optic internet.please bear with us and my sincere apologies for the connectivity issues you experienced during your stay.Thank you for your kind comments on our staff. Your experience at Best Western Terrace Inn is not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to restore your confidence. Warm Regards, Front Office manager

"Best Hotel in Terrace Hands Down"

5
25/06/2016

Great staff, great food, Pub on site. I cant say enough how friendly the staff are here at The Best Western Terrace. This should be your go-to hotel in the Terrace area. Thanks again for the great stay. See you in a month or so!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Benjamin S I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be wonderful during your stay. I am glad that you enjoyed food at our Beasley's lounge as well as hot continental buffet breakfast at our restaurant. Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Warm Regards, Front Office Manager

"Great Stay"

5
13/06/2016

I've stayed a few times now and every time they do better than the last. Always improving. This time I came in on a Saturday and lots of people painting and doing special cleaning. I had a corner room on the top floor which was very quiet as was the central air conditioning. The staff are all so friendly and helpful. The included breakfast was very good. They also have a small menu you can order from if the buffet isn't too your liking. Just great. I was eating and one of the staff came by to every table and asked how everything was and if there were any suggestions. Just great service. I used the fitness centre and the machines were well maintained with no squeeks or rattles. I would suggest some floor exercise mats for stretching. There is an attached restaurant but Don Diegos across the street is very good. Very good hotel experience.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear LLHH Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are glad that you enjoyed our amenities and services during your recent stay with us.Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Its great to hear that you enjoyed our Breakfast and also find your room very clean and comfortable. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Thanks & Regards, Front Office Manager

"Try a different hotel in Terrace, or better yet, keep driving to Prince Rupert!"

1
05/06/2016

We stayed here to break up the trip from Stewart to Prince Rupert, but that turned out to be a mistake. This hotel was pretty bad. First of all, it was a bland old building, which probably should have been a warning. The room was functional, but it was rather old and odd. When I had made my reservation several months before, I suspected that this place might not be very good, so I booked a suite in the hopes that I would get the best room in the hotel. If this was the best, I'd hate to see the rest of them. The place really needed an upgrade. The furniture was pretty old and worn. The room had an old-style popcorn ceiling which was cracked and stained from water leaks. One odd thing was a 10-foot by 20-foot area behind the couch that was completely empty, and seemed to serve no purpose. It's like they wanted to add square-footage to the room, but didn't know what to do with it. The bathroom was odd, too. The sink, towel rack and tub were extra low, like the room was designed for midgets. It wasn't a handicapped-accessible room because there's no way the bathroom was big enough for a wheelchair. Everything was just strangely low. The heating was also odd. It was cold in the room when we arrived. We turned up the thermostat and went to bed, but we were a little cold all night. In the morning I noticed a portable space heater in the corner. Doesn't the central heating work? Are we supposed to use the space heater to heat the room? If so, it would have been nice for someone to tell us that. The WiFi was pretty annoying. It would time-out periodically, and we had to log into it over and over using an all numeric hard-to-remember user name. The restaurant was nothing special and a little pricey. A better choice with an amazing selection of comfort food is Boston Pizza a little ways down the road. From our window we could see a Days Inn a couple of blocks away, which looked nicer from the outside. I wonder if that would have been a better choice. Actually, the best choice would have been to just keep driving to Prince Rupert! The following night, we paid only slightly more at the Crest Hotel in Prince Rupert, and it was vastly better.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Jim_and_Barbie, Thank you for the time you took to share this kind feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit.By telling us what you appreciate about your stay and how we can improve, you are helping us to deliver the high standard of hospitality for you and other guests in the future. Your experience at Best Western Terrace is definitely not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to welcome you back to the hotel. Warm Regards, Front Office Manager

"3rd times the charm."

4
01/06/2016

My last stay at this location was not a pleasant one by any means. I was planning on not ever going back there, but I needed a hotel and well this was my only choice. What a difference between visits. They have done some lovely upgrades to the rooms. Clean, refreshed and comfortable. I can't believe it's the same place. The staff are friendly and the breakfast was hot and fresh. The eggs were not just scrambled they were Mexican eggs and so delicious. The coffee was also good and ham cooked perfect. I will be back again and please disregard my previous review. This hotel has definitely fixed their issues and seized the opportunities they had. Well done. The only thing that needs a tune up is the internet. It was hard to send reports.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Sean J, Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. Thank you for giving us another chance to restore your confidence. I am proud that we did everything Right this time and you had an amazing stay.I am pleased to hear that you liked the way our guest rooms are updated.I am glad that you enjoyed Hot buffet breakfast. I am pleased to learn that your interactions with our team were pleasant and helpful.It is always gratifying to know that our performance was effective and appreciated. Thank you for staying with us.We greatly appreciate your recommendation to return.We look forward to welcoming you back again soon. Thanks & Regards, Front Office Manager

"Excellent as Always!"

5
26/05/2016

Always a pleasure to stay at the Best Western Terrace Inn! The staff are incredible and the amenities, food and location are excellent! The continental breakfast is immense and always hot. Service with a smile from everyone!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear 172dawns, Thank you for your time and the effort you have taken to share this feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We greatly appreciate your loyalty towards the brand and we are proud to have you here at the Best Western Terrace Inn when ever you are in town. Thank you for your candid review about the aspects. We are glad that you enjoyed our amenities, food and down-town location. Truly appreciate your remarks about our employees.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and are looking forward to welcoming you again at BEST WESTERN Terrace Inn. Warm Regards, Front Office Manager

"Best in Terrace but not saying much"

3
23/05/2016

Best Western is the best hotel currently in Terrace but that isn't saying much based on the other hotels. The positive to the hotel is the breakfast the negatives are the comfort of bed and unsafe feeling around the hotel

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Daniel L, Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you enjoyed hot buffet breakfast. With regards to your Safety concerns, our premises is under the supervision of CCTV cameras. Moreover we are located in Down-town Terrace, which makes it safer than rural area. Please know that I have passed your comments on mattress to our management attention. Thank you for staying with us .We look forward to welcome you again at Best Western Terrace Inn. Thanks & Regards, Front Office Manager

"Quiet hotel good location"

4
18/05/2016

Stayed two different nights there during my trip. Was quiet and comfortable. Staff was very polite, friendly and accommodating. Hotel was a bit run down, and in a seedier part of town. But was close to the downtown area so easy to walk. Breakfast was included. Standard fare, good coffee. Not wheelchair or disability friendly as you must go up and downstairs to reach the lobby from the outside.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear cloudwlkr, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be wonderful during your stay and found our location to be well situated.Thank you for your kind comments on our staff.It is always gratifying to know that our performance was effective and appreciated. As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects. Its a pleasure to inform you that we are already implementing your feedback to maintain hotel facilities and over all product. We look forward to welcome you again at Best Western Terrace Inn. Warm Regards, Front Office Manager

"overpriced, poor maintenance"

2
02/05/2016

1st room had no a/c 2nd room had water damage on ceiling as it was on the top floor. Blah Blah Blah. Not much more to say but overpriced room. Did not meet expectations. Will not return to this type of poorly looked after hotel

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
?Dear 995glennh, Thank you very much for the time and effort you took to share this feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit.My sincere apologies for the issues you experienced during your stay. we are actually in the process of upgrading our HVAC system at the moment, so I apologize for the inconvenience.?Please know that we are already implementing your feedback to maintain hotel facilities and over all product. Your experience at Best Western Terrace Inn is not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to restore your confidence. Warm Regards, Front Office manager

"business stay"

4
25/04/2016

Had a very good stay at the hotel. The restaurant food was delicious, the staff very friendly. Would recommend this hotel to anyone that goes to Terrace. Will probably stay there if I go to Terrace as a vacation and for any other time I go there for business.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Martine F, Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay and that our staff was courteous and helpful. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. I am glad that you enjoyed food at our Restaurant. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best western Terrace Inn. Thanks & Regards, Front Office Manager

"Standard franchise with some good local ales and asian foods"

3
16/04/2016

Visiting with colleges; box stand hotel but some good curries etc on menu.cajun chicke was ice. We had the meats and starters, qute a few local beers and wines. Quick booking in/out by lady on desk. Based in town centre. Clean throughout and large car park at rear; go see the mini irish village towards tbe right side of hotel rear

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear ianmilne69, Thank you for your recent visit and for taking the time to write a review.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am glad that you enjoyed Food and Drinks at our Beaslye's Lounge. Your concerns about food had been shared with our Executive chef and corrective action has been taken.Thank you for your kind comments on our staff. I am Pleased to hear that you found our location to be well situated as well as cleanliness of our premises.We look forward to welcome you again at Best Western Terrace Inn. Warm Regards, Front Office Manager

"Stay from April 11-13th for business"

5
14/04/2016

I was staying at Best Western for business purposes, was greeted warmly at check-in as well as each time I came into the lobby someone greeted me and asked how my stay was. Staff were very friendly and offered to help with any request I had. The breakfast was lovely and totally appreciated as it was ready to go during my early morning trek as well as when I had a little more flexibility. The bed was comfortable and the black-out curtains were great. All was Great!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Karen Luann Mrs T, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay and that our staff was courteous and helpful. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.We are glad that you enjoyed our amenities, hot buffet breakfast and well cleaned guest room during your recent stay with us. As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects.Thank you for staying with us .We look forward to welcome you again at Best Western Terrace Inn. Warm Regards, Front Office Manager

"fantastic stay in Terrace"

5
06/04/2016

This hotel is in a great part of town and is very central to everything. The hotel staff are attentive and friendly. There is a wide range of hot breakfast items and restaurant food was wonderful as well.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Tommy T, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be wonderful during your stay and found our location to be well situated. I am glad that you enjoyed food at our lounge as well as hot continental buffet breakfast at our restaurant. Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Thank you for staying with us! We look forward to welcoming you back to Best Western Terrace Inn. Warm Regards, Front Office Manager

"Great Hotel"

4
01/04/2016

I stayed at this property for one night while on business in the Terrace area. The hotel is in a quiet area in town, with several restaurants at walking distance. Parking is at the back in an area where some shady characters were lingering in the afternoon and night. The property looks a bit old, but the rooms and the public areas are clean and well maintained. Bed was good enough for a night sleep and the bathroom has all amenities you require. Great buffet breakfast included with good variety of hot and cold items.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear RanyDanny, Thank you for your recent visit and for taking the time to write a review.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be neat and tidy during your stay and found our location to be well situated.Its great to hear you enjoyed staying in our well cleaned guest room and amenities. I am glad that you enjoyed complimentary breakfast at our restaurant. Thank you for staying with us.We look forward to welcoming you back again soon. Warm Regards, Front Office Manager

"Business in Terrace"

4
29/03/2016

The outside of the Hotel, don't let it deter you, it's old and tired. However the rooms are excellent and have been upgraded. The lobby is old as well however the staff are friendly and very helpful. I must also mention that the staff are very cheerful as well.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Will S, Thank you for your recent visit and for taking the time to write a review.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. Its great to hear you enjoyed staying in our well cleaned and comfortable guest room. Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Thank you for staying with us.We look forward to welcoming you back again soon. Thanks & Regards, Front Office Manager

"Good Hotel"

4
19/03/2016

Staff are great, helpful and polite. The room was clean, and furniture was modern. Cable selection was good. Wifi did drop off alot, so when it did work it was good but like I said it can drop off or be spotty most of the time. Breakfast was excellent, and there is a big selection to choose from. It does have hot breakfast also. The room was average for quiet as in the evening I was there at 3 am there was a street cleaner going by and you could hear it, so windows are not insulating sound well.. Overall it is a nice place to stay.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear TwiggerTraveler, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are glad that you enjoyed our amenities and services during your recent stay with us.Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Its great to hear that you enjoyed our Breakfast and also find your room very clean and comfortable. As we strive to improve each and every stay of our guests, I greatly appreciate your candid review about aspects.Thank you for staying with us .We look forward to welcome you again at Best Western Terrace Inn. Regards, Front Office Manager

"Pretty good spot"

4
15/03/2016

I had never been to Terrace so not sure what to expect. My room was clean. Nice to have a fairly large fridge and loved having a microwave in the room. Decent basic exercise room with pretty much all you need for a decent workout. Also only a half block to the liquor store for cold beer after you are done. Loved the way they do breakfast. Lots of options for the buffet but you can also order of the menu (all included). I ordered poach eggs to go along with some of the buffet items and they were perfect every time. Great staff !!!!!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear J M, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be wonderful during your stay and found our location to be well situated. I am glad that you enjoyed, our amenities, Breakfast and also find your room very clean and comfortable. It is always gratifying to know that our performance was effective and appreciated. Thank you for staying with us .We look forward to welcome you again at Best Western Terrace Inn. Thanks & Regards, Front Office Manager

"Good Hotel with pleasing staff"

5
15/03/2016

This hotel is one of the best ones I stayed in. Very courteous and helpful staff. Clean rooms. Nice restaurant with lavish breakfast. Very personal and caring staff. Internet was excellent and overall service was extremely good. Worth staying !

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Vikram K, Thank you for your recent visit and for taking the time to write a review.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay and that our staff was courteous and helpful. We are glad that you enjoyed our amenities, hot buffet breakfast and well cleaned guest room during your recent stay with us. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Best Regards, Front office Manager

"Nice, Friendly, and Clean"

4
10/03/2016

I usually stay here for business and I really like it. Everyone is very friendly and try to get you what need. The restaurant has amazing Butter Chicken and the Continental Breakfast (with the price of the room) is extensive...great eggs! Even the lounge is nice and makes a super Bellini (ask for Shelley!)

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear ch0pkins13, We greatly appreciate the time and effort taken to share this valuable feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay at Best Western Terrace Inn. I am glad that you enjoyed Butter Chicken at our lounge as well as hot continental buffet breakfast at our restaurant. It is always gratifying to know that our performance was effective and appreciated. Thank you for staying with us. We look forward to welcome you again at Best Western Terrace Inn. Warm Regards, Front Office Manager

"My new hotel of choice in Terrace"

3
08/03/2016

I work in Terrace occasionally and have tried many of the hotels there. From now on I'll be staying at the Terrace Inn. Location is great for access to downtown after work, such as restaurants and shopping. Parking is convenient, rooms are comfortable and clean, breakfast bar is great and there is a little bar for a snack or drink in the evening while writing reports on your days work.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Brian N, Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am proud to hear that you have considered Best Western Terrace Inn as your preferred hotel in town.We are happy to know you found our hotel to be wonderful during your stay and found our location to be well situated. I am glad that you enjoyed our Breakfast and also find your room very clean and comfortable. Thank you for staying with us! We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Regards, Front Office Manager

"Good choice of hotel in Terrace"

4
29/02/2016

I was happy with the quality of this hotel. There is an in house restaurant/bar which made in convenient. There was also an included breakfast option which made the morning much easier. I would recommend this hotel if travelling to Terrace.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear 616curtisr, Thank you for your recent visit and for taking the time to write a review.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you were happy with the quality of our product.Your business is very important to us and we value your feedback. By telling us what you appreciate about your stay and how we can improve, you are helping us to deliver the high standard of hospitality for you and other guests in the future. Thank you for staying with us.Truly appreciate your recommendation to travellers.We look forward to welcome you again at BEST WESTERN Terrace Inn. Thanks & Regards, Front Office Manager

"Excellent service and very friendly staff"

4
28/02/2016

Spent a week in terrace on business staying at the Best Western. The appearance from the outside was not great. It doesn't have any grounds being right on the sidewalk with parking behind and off to the side. I got inside and found the staff to be very friendly and helpful. My room was on the 3rd floor street side. It was clean and everything was in good shape. From the exterior the building looks like it's been around for a while you would think it might be rundown but the interior is well looked after and very clean. The breakfast is included and featured all the usual fare. I found the eggs better than most other hotels and they did offer to cook eggs separate from the buffet. This I hadn't found at any other hotels that offer the buffet breakfast. Over all, this Best Western is worth staying at and the next time I'm in Terrace I will be staying here.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Lee C, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. Its great to hear you enjoyed staying in our well cleaned and comfortable guest room.I am glad that you enjoyed complimentary breakfast at our restaurant. Hot buffet along with menu option is the service highlight of our breakfast. Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Warm Regards, Front Office Manager

"Ok Quality and Over Price"

2
20/02/2016

Carpet in the room is not clean and has stains, internet is very slow and at times hangs, I found it overprice for the quality of accommodation and rooms being offered compared to other hotels I stayed in before.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Orsino E, Thank you very much for your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. My sincere apologies for the connectivity issues you experienced during your recent business trip.We are experiencing some difficulties in restoring wireless signals due to constant repair from our vendor.We have already expressed our dissatisfaction on their product & services. Please know that I have passed your comments on to our respective department head to address cleanliness of carpet. Your experience at Best Western is not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to welcome you back to the hotel. Warm Regards, Front Office Manager

"terrible wifi"

3
18/02/2016

wifi was poor, and due to that likely will not stay here again as stable internet needed for work. did not matter the time at all, it was always poor. the hotel exterior looked like an old hospital. the staff were very very good. esp at restaurant & lounge. food was very very good

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Eric J, Thank you very much for your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you enjoyed hot buffet breakfast and food at our lounge. Truly appreciate your remarks on our staff and I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. My sincere apologies for the connectivity issues you experienced during your recent business trip.We are experiencing some difficulties in restoring wireless signals due to constant repair from our vendor.We have already expressed our dissatisfaction on their product & services.Your experience at Best Western is not reflective of the feedback we normally receive, therefore I hope you can give us another opportunity to welcome you back to the hotel. Warm Regards, Front Office Manager

"Surprisingly nice stay"

3
17/02/2016

I was working in BC for 2 weeks back in Nov and spent 2 days in Terrace. I don't typically stay at Best Westerns but there was not much choice in Terrace. I was a bit concerned by the pictures I saw of the hotel on Tripadvisor before coming but I was pleasantly surprised to find the room looking a lot cleaner, more modern and more tastefully decorated than the photos I had seen. They must have renovated some time recently. The front desk staff were extremely friendly and helpful. I ate at the restaurant the first night and found the menu to be fantastic and, again, the staff quite friendly. Breakfast is included in the stay and was pretty good. Not enough ketchup to go around at breakfast but that's just me nitpicking. The hotel was walking distance from the casino we visited for work but was also close to other shops and restaurants. I would definitely reconsider my stance on staying at Best Westerns in the future based on my positive experience here. I wish I could give it 3.5.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Nixigril, Thank you for your recent visit and taking the time to share this very kind and detailed feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to hear that you liked the way our guest rooms are updated.I am glad that you enjoyed our down town location, complimentary breakfast and dinner at our lounge.I am pleased to learn that your interactions with our team were pleasant and helpful.It is always gratifying to know that our performance was effective and appreciated. Thank you for staying with us.We greatly appreciate your recommendation to return.We look forward to welcoming you back again soon. Thanks & Regards, Front Office Manager

"A Good Place to Stay in town"

4
17/02/2016

I stayed two nights at The Terrace Inn on a business trip. This place is clean and quite adequate, actually quite nice rooms, but is a bit expensive. Once the three hotels currently being construction in town open up, I expect there will be a drop in price. Breakfast is included which is nice. The restaurant isn't open but the bar has a full restaurant type menu to choose from. I didn't eat there so can't comment.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear BDawn, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. Its great to hear you enjoyed staying in our well cleaned and comfortable guest room.I am glad that you enjoyed complimentary breakfast at our restaurant. Hot buffet along with menu option is the service highlight of our breakfast. We recommend you to dine-in our lounge on your next visit and our speciality is "butter chicken". Thank you for staying with us.We appreciate your patronage and we look forward to welcome you again at BEST WESTERN Terrace Inn. Best Regards, Front Office Manager

"Great service!"

4
11/02/2016

Stayed at the Best Western Terrace Inn for 3 nights. Room was nice, hotel staff was very friendly and helpful. The free breakfast is a huge bonus! I will definitely recommend this hotel to others and will definitely stay here again. Thank you Best Western Terrace!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Kevin H, Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am glad that you found our Room well cleaned and comfortable,and also that you enjoyed complimentary breakfast at our restaurant.It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. Thank you for staying with us!.We greatly appreciate your recommendation to return, and look forward to welcoming you back to Best Western Terrace Inn. Warm Regards, Front Office Manager

"Meh, not excited."

3
28/01/2016

I arrived to a missing reservation, but to their credit they put me up for the night. I was taken aback by room rate of $150 + taxes. This is not the Bayshore or even the Doric Howe (Vancouver Hotels). This is a Best Western in a work town. Rooms like the one I had should be about $85 -$100 at most. The amenities don't support the ask. I found hair on the floor of the bathroom, which was not nice. They should do a better job of cleaning the room.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Yaletowners, Thank you very much for the time and effort you took to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm disheartened to hear that we did not meet your expectations during your recent visit. We value your business and your satisfaction is very important to us. I do apologize that there was some initial frustrations about missing reservation. Being Best Western, The world's biggest Hotel Family, we have no tolerance on cleanliness. Your experience at Best Western Terrace Inn is not reflective of the feedback we normally receive. I would like to gather more details from you so that we can follow up appropriately. If I could kindly ask for you to contact me directly @ [email protected] Regards, Front Office Manager

"Great Hotel, wonderful Staff"

5
26/01/2016

We had a suite room. Newly renovated, nicely appointed rooms. The breakfast in the morning is worth while, and the staff at the hotel make you feel like you are staying at an expensive hotel. The restaurant downstairs has delicious Indian Food, you HAVE to try the butter chicken. Coming from Surrey it's worth it!

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Thailandtourist, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are glad that you find our guest rooms nicely appointed and comfortable.I am grateful that you enjoyed delicious Indian Food at our lounge as well as hot continental buffet breakfast at our restaurant. I am pleased to hear that your interactions with our staff were very pleasant and it made you feel the real touch of hospitality.It is always gratifying to know that our performance was effective and appreciated. Thank you for staying with us .We look forward to welcome you again at Best Western Terrace Inn. Warm Regards, Front Office Manager

"Best Place in Town"

5
16/01/2016

The hotel is fabulous in many ways with friendly staff providing excellent service, delicious food, and lovely rooms. The room was a home away from home. As always, the hotel delivered a high-quality impressive experience. If you come to Terrace Best Western is the best place to stay. Special thanks to Lisa for preparing me special breakfast and Divya for a warm and friendly welcome and take care of all my needs.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Naveen K, I very much appreciate the time and effort you have spent to share your feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience,to ensure you feel comfortable in your home away from home. I am pleased to learn that you had an amazing stay and that our staff was Friendly and Welcoming. I'm glad that you enjoyed Our guest room and delicious food at our lounge. Truly appreciate your remarks about our employees Linsa and Divya.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Thank you for staying with us! We greatly appreciate your recommendation, and look forward to welcoming you back to Best Western Terrace soon. Thanks & Regards Front Office Manager

"Business stay"

3
14/01/2016

Stayed here in mid January for 1 night, room was clean, bed was comfortable and the tv was a decent size. Free breakfast was typical for this class of hotel, waffle maker, some fruit, cereal and scrambled eggs. Hotel is a bit older so one hears sounds from plumbing and snow removal. All in all a reasonable nights stay and I'd stay here again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Bill S, Thank you very much for the time and effort you took to share this kind feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm very pleased that you found our guest rooms well clean with comfortable mattress and a huge TV. I'm thrilled to hear that you enjoyed Breakfast with varieties at our Restaurant. I am grateful you took the time to let us know of your satisfaction.Thank you for staying with us. We appreciate your patronage and we look forward to welcome you again at BEST WESTERN Terrace Inn. Thanks & Regards, Front Office Manager

"Great find while just passing through"

5
09/01/2016

We're driving from Florida to Alaska, so, needless to say, we've stayed in quite a few hotels over the past week or so. This particular hotel, however, was the best. From the moment we checked in our stay was a very positive experience. The dinner was excellent (every dish our party ordered was delicious), every employee we encountered went out of their way to be helpful, and the room was very clean and comfortable! We would most definitely stay here again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Auggie P, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be the best among the ones that you stayed in.I am pleased to learn that you had a very positive experience right from the check-in, through out your stay.I am glad that you found our Room well cleaned and comfortable,and also that you enjoyed dinner at our Lounge. Thank you for your kind comments regarding our staff and their service.I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Thank you for staying with us and We look forward to welcome you again at BEST WESTERN Terrace Inn . Thanks & Regards, Front Office Manager

"Upgrade Descent"

4
10/12/2015

All I can say is that the front desk staff is very courteous. Especially the evening receptionist Ahmed he was very welcoming and took good care of us and as well as Kiran she always had a smile on her face and kept us smiling. But Ahmed made us feel like we were at home he was very welcoming. His customer service was exceptional. The rooms were decent since its an Inn so basically what your basic knowledge is about an Inn it has it all. I had read the reviews and I could definitely say that it was nothing like I read it has improved a lot for the best. The management still needs improving as it can be seen but the employees are working very hard and well. All I can say is that we really enjoyed Ahmed's time and effort towards us. Definitely, will be staying there again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Ashley R, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay and that our staff Ahmed and Kiran was courteous and helpful.It is always gratifying to know that our performance was effective and appreciated.Thank you for staying with us . We are looking forward to welcoming you again at BEST WESTERN Terrace Inn . Thanks & Regards, Front Office Manager

"The Best hotel in Terrace, BC"

5
11/11/2015

Excellent accommodations from the delicious breakfast to the comfortable beds and excellent internet service. Centrally located, very clean and wonderfully efficient and friendly staff. I highly recommend the Best Western Terrace Inn.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear 172dawns, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm pleased to hear that you enjoyed our well cleaned guest rooms, comfortable mattress and breakfast at our Restaurant .I Truly appreciate your remarks about our high speed internet services and also very happy to know that your interactions with our team were pleasant and helpful. We greatly appreciate your recommendations,and look forward to welcoming you back to Best western Terrace Inn. Best Regards, Front Office Manager

"Weekend get-a-way"

5
10/11/2015

I read the reviews and was pleased with the accommodations, service and hospitality at the Best Western Terrace. There was a great restaurant on site that served Indian food that was fantastic! The service was also very good and prices were fair. The complimentary breakfast also exceeded my expectations, I assumed it would be a standard continental, but there were many hot items including omelettes, sausages, waffles and hash browns as well as the usual cereals, baking, and toast, I would certainly stay here the next time I visit Terrace and would feel the price was very fair the service received.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Rhonda R, Thank you for your recent visit and for taking the time to write a review.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to learn that you had an amazing stay at Best Western Terrace Inn.I am glad that you enjoyed Indian Food at our lounge as well as hot continental buffet breakfast at our restaurant. We appreciate your patronage and we are looking forward to welcoming you again at BEST WESTERN Terrace Inn. Thanks & Regards, Front office Manager

"Very noisy location"

1
09/11/2015

This hotel is located right beside train tracks which you hear all night long. The rooms have been updated recently but the beds are very hard, there is also no way to turn on AC in the room so you have to put your window open and the noise is even louder. Only Plus is good breakfast and large tv in room

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Daniel L, We greatly appreciate the time and effort taken to share this feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm very pleased that you enjoyed our guest rooms with huge TV and the Breakfast at our restaurant. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit.We do have a responsibility to take great care in addressing all noise complaints in an immediate and respectful manner.It is very unfortunate to hear about your experience regarding the train noise.We apologize for the inconvenience. We look forward to welcome you again at BEST WESTERN Terrace In. Warm Regards, Front Office Manager

"Noisy Dated rooms. Good Breakfast Service."

2
30/10/2015

We stayed over a long weekend and there was minimal staff on location. The room was not made up everyday unless we asked for it. The rooms are very dated and need an update. The hotel is quite old in general. There is little hot water in the morning when everyone is showering and the boiler is very noisy.The breakfast though was very good. Every day there was a new menu and its free. It is an OK hotel to stay for the night passing through but after that it is not good.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear ubique0, Thank you for the time you took to share this kind feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am incredibly disappointed to hear that we did not meet your expectations during your recent visit.I am surprised to hear that your room wasn't made up, which is definitely not our practice regardless of any Holidays we ensure to provide continuous service in all guest rooms. Secondly, we have updated all our guest rooms recently as well as new boiler in place,therefore I believe neither we don't have any dated rooms nor hot water issues.Moreover we no longer have menu option for breakfast since September.All feedback, both positive and constructive, is encouraged so that we can address any concerns you may have. Your experience at Best Western Terrace is definitely not reflective of the feedback we normally receive. I would like to gather more details from you so that we can follow up appropriately. If I could kindly ask for you to contact me directly at [email protected] Thanks& Regards Front Office Manager

"Good hotel...still room to improve."

4
25/10/2015

Hotel rooms are newly renovated and are pretty clean. More care with the painting and renos would make the hotel much more appealing...like not painting over fixtures. Still nice to see the owners keeping the appearance of the hotel current. The breakfast is really lacking...it used to be much better. Both days the food in the warmers were cold...eggs, bacon, sausages, pancakes and french toast. They either never turned the warmers on or they were so low that the food was kept at room temperature. This made most of the food inedible. More care in this is certainly required. Staff is always friendly and they do try hard. The hotel will need to address their prices...as they are higher than the other hotels and their food will need to be kicked up a notch to compete with the two new hotels and even the newly renovated Days Inn. Still my go to hotel in Terrace...7 years and counting.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Ryan T, Thank you very much for the time and effort you took to share this feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I am pleased to hear that you liked the way our guest rooms are updated.Our Housekeeping team and maintenance team took a good care to maintain the cleanliness and working order of the room. I'm disheartened to hear that quality of our breakfast was not up to the standard.I do apologize for all the inconvenience that caused you.I greatly appreciate your candid review about aspects. Its a pleasure to inform you that we are already implementing your feedback to maintain hotel facilities, breakfast and over all product. We appreciate your patronage and we are looking forward to welcoming you again at BEST WESTERN Terrace Inn. Thanks& Regards, Front Office Manager

"Great Rooms, OK Customer Service"

4
23/10/2015

The rooms are the best in town, but the customer service is lacking. They're not overly cheerful or friendly and I've had some negative experiences. For example, considering how busy Terrace hotels have been, I thought there would be some forgiveness when I had to leave town for an emergency and cancel my reservation. I know they had plenty of time to full the room, and I'm sure they did fill the room, but the person I spoke to was rude and charged me full rate for a late cancellation. I will stay here if my preferred hotel is fully booked, but poor customer service can sour a good hotel.

"Not very good"

3
22/10/2015

The room temperature was 28+ degrees Celsius when I walked in, heating fan a full blast. Opened window and attempted to turn on AC to cool I down, AC did nothing except spew more hot air, turned it all off and. decided to go for dinner and when I returned it was still hot in the room, contacted front desk to complain, he came up and told me to turn the AC, told him already tried that and doesn't work, insisted I do it anyway saying it will take 15-20 minutes for cold air to get there. 20 minutes later it was still blowing hot air and the room was back up to 28 C. I asked to be moved to different room but was told they're sold out. Gave me an osculating fan and said it would help. Told me they have been getting work done on their HVAC system (installing digital thermostats) in order to correct this problem. An earlier TA report mentioned the same issue, plus the next morning in the lobby hear other people complain about the same problems with their rooms. Took 15% off the bill, but still, the rate charged even after the discount do not reflect the quality one should receive for the price paid. While to décor and room appeared nice in first glance, a closer look revealed several stains in the carpet as well as dirty walls, I'd say there is a lot of lipstick on this hog. On a brighter note, the breakfast was good. Looking around Terrace the next day there appears to be 2 new hotels under construction, one as you come into town from the east and one as you leave going west on HWY 16, no indication as to what brand yet. Hopefully by spring there will be some additional competition in town, Terrace desperately needs it!

"Visiting family for Thanksgiving in Terrace, BC"

5
18/10/2015

We visited family in Terrace for Thanksgiving and the following week. Our stay at the Best Western Terrace Inn was the best! The hotel is very clean and the rooms are very comfortable. Breakfast was included with our room and we greatly enjoyed that meal every day. The hotel is located close to the center of town and was the perfect location for us to experience the great outdoors that Terrace has to offer. Hotel staff are all very friendly and helpful. It was a great week! We will absolutely stay at the hotel again.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear CG, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. We are happy to know you found our hotel to be wonderful during your stay and found our location to be well situated. I am glad that you enjoyed our Breakfast and also find your room very clean and comfortable. It is always gratifying to know that our performance was effective and appreciated.Thank you for staying with us . We are looking forward to welcoming you again at BEST WESTERN Terrace Inn . Warm Regards, Front Office Manager

"Rooms at 25c"

2
15/10/2015

My 2 bullet rating might be a little generous, but saying it is terrible is a bit harsh. Room is average but what i really did not appreciate is a room at 25.4c and no aircon other than opening the window... for close to 200 i would expect better. so many better options i would guess in Terrace.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Paul M, We greatly appreciate the time and effort taken to share this valuable feedback. I am disappointed to hear your overall experience during your stay did not meet your expectations.unfortunately we fell short in this instance, and for that I'm truly sorry. Please know that we have taken necessary action to resolve the issue which we are facing with our HVAC system. As we are in the beginning stage of Digital thermostat installation process we are facing some Challenges,but your satisfaction is more important to us.By telling us what you appreciate about your stay and how we can improve, you are helping us to deliver the high standard of hospitality for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks & Regards, Front office Manager

"Not particular attractive from the outside but rooms good."

4
12/10/2015

I stayed here for one night with a wildlife photography tour group. The hotel looks a little old from the outside but the bedrooms are typical best western and were clean, comfortable and although slightly hot when I arrived I did manage to get it to cool down. Although I have to say that the air conditioning was a little slow to respond but luckily the window opened so i could get some cool air into the room. The breakfast was OK but not exciting. Very basic but adequate is the way I would describe it.

Best Western T, Front Office Manager at BEST WESTERN Terrace Inn, responded to this review
Dear coalmanshoss, I very much appreciate the time and effort you have spent to share your feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience.I am pleased to hear that you enjoyed our well cleaned guest rooms.We are working on our breakfast area to make it more exciting. Please accept my sincere apology for not exceeding your expectations in terms of our HVAC system not functioned properly.Its a pleasure to inform you that we are implementing your feedback to maintain hotel facilities and over all product. We have started installing digital thermostats in all the rooms.It will take nearly a month to complete the installation, Once its done we promise you that there will be no more issues with HVAC system. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We are looking forward to welcoming you again at BEST WESTERN TERRACE INN. Thanks & Regards, Front Office Manager

"Perfect Hotel for Business"

4
04/10/2015

I have stayed here over many years for business. Excellent helpful staff right from check in to check out. My impression is that they do care that you have a good experience while at the hotel. The rooms clean and tidy and the bathrooms are always nice and clean. This is very important. Hot breakfast (included) is always very good. I ate at the hotel restaurant for the first time and ws pleasantly surprised at the quaility of the hamburger. Excellent fries.

Best Western T, Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Jamie M, Thank you very much for the time and effort you took to share this kind feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm very proud to hear how pleased you were with the attentive service received by our staff, please know that I have shared your comments with them. I'm thrilled to hear that you enjoyed our well cleaned guest rooms, breakfast and food at our Lounge. We look forward to welcome you back at Best Western Terrace Inn. Warm Regards, Front Office Manager

"Nicest place in town"

4
02/10/2015

I've stayed at about 6 of the places in and around Terrace and this is my favorite. It doesn't look like much from the outside but has been updated throughout the inside. New beds and huge tvs. Too bad they went with blankets instead of comforters. Can't say enough good things about the staff. From the front desk to the housekeepers and breakfast people. So great. The included breakfast was very good and much better than allot of the bw plus locations. So close to walk to downtown and so many restaurants. Don't hesitate to book.

Best Western T, Manager at BEST WESTERN Terrace Inn, responded to this review
Dear LLHH, We greatly appreciate the time and effort taken to share this valuable feedback.It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm very pleased that you enjoyed our guest rooms with new mattress, huge TV,central downtown location and the Breakfast at our restaurant.We certainly will consider your request for comforters.It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We are looking forward to welcoming you again at Best Western Terrace Inn. Thanks & Regards, Front Office Manager

"Definitely independently owned and operated"

2
29/09/2015

I feel disappointed by this hotel. The staff is super friendly and I have a feeling the customer service would good quality if I ever asked for anything, but the condition of the rooms are below comfortable. I drew a bath and when I stepped in, the walls of the tub were slimy. There are paint patches all over the washrooms to mask dents and holes that look like they've been filled with toothpaste. The room had this funky smell to it..so I kept the bathroom fan and light on for my whole stay (the fan and light are on the same switch). The curtains are dusty, and this room is under average. This is one of the best hotels in Terrace unfortunately, so I may try a B&B next time...

Best Western T, Manager at BEST WESTERN Terrace Inn, responded to this review
Dear becbisek88, I very much appreciate the time and effort you have spent to share your feedback. I am disappointed that we didnt meet your expectations on your recent stay at our hotel.Your candid review will help us to deliver the high standard of hospitality for you and other guests in the future.I do apologize that you did not receive the prompt servicing of the guest rooms. I would like to gather more details from you so that we can follow up appropriately. If I could kindly ask for you to contact me directly at [email protected] Kind Regards, Front office Manager

"good clean hotel"

4
26/09/2015

Excellent small town hotel with decent restaurant and free breakfast. The eggs were real. Rooms pretty standard. staff helpful and polite. We were there for a conference which provided a simple lunch.

Best Western T, Manager at BEST WESTERN Terrace Inn, responded to this review
Dear Christine W, Thank you very much for the time and effort taken to share this kind feedback. It is our aim to offer our guests an entirely satisfactory service and deliver superior experience. I'm pleased to hear that you enjoyed our well cleaned guest rooms and breakfast at our Restaurant . I Truly appreciate your remarks about our staff. We appreciate your patronage and we are looking forward to welcoming you again at BEST WESTERN Terrace Inn. Thanks & Regards, Front Office Manager

"Listening to Your Neighbors Central"

3
25/09/2015

The walls are thin. As I writet this I am listening to my neighbors and their regrettably lengthy discussion. This is interspersed with the sound of the trains a few hundred yards away (which I prefer to my neighbors to be honest). There are not that many choices in Terrace for a hotel, but this is clean if worn and central to the downtown (although there is not much that is not). A nice staff person in a faded lobby next to a worn down lounge. I might try a B&B next time, this is very below average. I do hope my neighbors are early to bed types...

Best Western T, Manager at BEST WESTERN Terrace Inn, responded to this review
Dear 756Annie756, We greatly appreciate the time and effort taken to share this valuable feedback. I would like to apologize for not exceeding your expectations during your recent visit. We do have a responsibility to ensure that our guests' needs are being met , and take great care in addressing all noise complaints in an immediate and respectful manner.Your satisfaction is important to us and we will be using the review you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks & Regards, Front Office Manager