Best Western Plus Atlantic Hotel, Takoradi

Never again. I was forced to check-out at 3am to find another place to sleep. What a dump. Also the restaurant manager would not serve me food as he wrongly accused me of being with a group of troublemakers in the restaurant.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to let us know about your recent stay with us. I would like to first apologize for the poor experience. It is not acceptable and we would like to assure you that it will not happen again. Our team here have been trained to be professional and courteous to every one. We hope you give us second chance next time you are in Takoradi. Regards Bassem Toura Group General Manager

My husband and I decided to travel from Accra to visit here which is roughly about a 5 Hour Drive. Very small town where our family stays. We came just to get away from home. I'm from the states he's a Ghanaian. The hotel is more Americanized but the maintenance may need to be updated If they want to continue charging American prices. We had a great view the food is OK and breakfast in bed it was actually delivered. Hotel staff was very accommodating and polite which is normal in this area. What I did not agree on is me being a member of the hotel chain but I was not honored as a member in this hotel. The staff stated that it was not possible.

Great hotel. Service is fantastic. Sometimes bar orders get confused but just a case of lost in translation at times ?? Fabulous pool area with pool side bar/food service. A complimentary smart phone is also provided for your stay with internet, calls, ect, with gps and restaurant/shopping near by. Highly recommend ??

The hotel is located in the beach side of the town and has both accommodation, swimming pool and restaurant for residents / visitors. The breeze from the beach blends with their rich menu of food and drinks. The hotel is very spacious and can accommodate people with diverse backgrounds. The people are very hospitable and the hotel is best for a sundowner.

Would highly recommend this place..The room was very clean and the staff was accommodating. The air-conditioning didn't work very well in our room and the staff quickly sent someone to take a look. We also go a free upgrade which was very nice. Will definitely stay here again

I was disappointed with the suite as there were bed bugs in the linen, the Jacuzzi bath was broken and many of the fixtures were of DIY quality. Service was not as expected and I will not be visiting this hotel again

Our stay at this hotel was fairly decent, but it did fail to live up to expectations in some areas. There was a problem with the air con in my room that took nearly a whole day to get fixed (with an engineer always coming ‘right away' when I asked reception) which made being in the room reasonably uncomfortable for a chunk of my stay. Similar problems experienced by other people in our group were also sorted in a very lethargic way. That said the rooms were large and comfy, but not including things like an iron in a business focused hotel is a bit odd. We enjoyed the wine tasting one evening though, and both the breakfast and two dinners we had there (the Chinese and seafood buffets) were nice and fairly good value. Overall i would say it's a good hotel, but not a fantastic one.

Nice view, courteous staff etc. Good breakfast, gym and swimming pools were in good condition. Having access to local and interntional calls free of charge ( included in hotel costs) was a great bonus to keep in touch while away. Probably the best hotel in the Takoradi at the moment.

Abigail at reception was amazing and very professional and very meticulous, everything I asked for was done, and on arrival she was really nice to my wife and I, I think that will let anyone return to alantic

Beautiful exterior location around the hotel .Nice Atlantic ocean view from hotel friendly &help full staff rooms are neat &clean.. nice facility's weekly once Indian food menu in dinner. My suggestion please add Indian Breakfast weekly once...

I spent many weeks in this hotel during my 4 business trips and found it very good and very big, you do not feel yourself in jail inside, the rooms are very good and very illuminated, the stuff is always smiling with you, the pools are good, the gym also, saturday is a fish night and wednesday is indian buffet. the negatif point was the buffet which is a kind of a routine if you spend more than 6 weeks ( like me) in it, maybe because the long duration... i do not know ! the beach near it is not good to swim ...just you can walk to relax ! positif point is the bliss view you have from the rooms over the pools then the golf that reach the sea ! very very relaxing ! There is a restaurant near the pool, and i really like the service too, rather than going each day to the buffet, the meat chees burgers was very good ! just take it and enjoy the music show !

Stayed a couple of weeks ago for 3 nights. Couple of issues involving slow check in and some pretty poor cleaning of the room. All issues were promptly rectified. Still remains a stunning location and our first choice destination when heading out of Tema.

i didn't sleep over but the hotel look clean and its a nice place where u can have a relax time...nice pool area and the food too is not bad...i was there with my family and all of us enjoyed the little stay with the ocean view from the terrace at the restaurant

Hotel location is very good nice views brilliant pool area. I arrived Sunday 25th February and took my things to my room, I went back to reception (18.00) and told them AC was not working, went out came back around 22.00 went to room it was still not repaired so I complained again. went to my room after lunch on Monday still not repaired. I complained 6 times for it to be repaired and they finally repaired it on Tuesday

I have been coming to this hotel for the past year without too much hassle, whether for lunch meetings or staying overnight. It is not a 5 star or even 4 star hotel, but it suffices for the reasonable price. Food good, service friendly, good views. My biggest issue is the terrible smell in the stair ways and bedroom upon entry. It smells like damp and is really not a nice encounter. The bathroom was clean but could definitively use a thorough scrub down or re-do as it still felt somewhat run-down. My biggest complaint; checking out on my last visit left me extremely stressed and disappointing with the service. I was assured the hotel shuttle would take me at 16:00 to the airport. At 16:30 i was again assured it would leave shortly. By 16:45 I jumped into the nearest taxi at my own expense (20 Cedi!) and left, and only barely made my flight check-in which departed at 17:30. If you can't get your guests to the airport on time, then don't offer the service and leave them waiting for staff who are late for work. Totally unacceptable. Also, the waiter advised me that the tip i issued on the bill would not reach him? If this is true, then don't include it as an option. I do not carry cash around in the hotel to tip staff. Nor do I appreciate the hotel miss-appropriating the tips. I will be staying elsewhere on my next visit.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you for taking time to review out Hotel. Your feedback is very important to us. I sincerely apologise for not being able to meet all your expectations. The shuttle went on another asignemnt which we did not communicate well to you, measures have been put in place so this will not recur. We apologize for the inconviniences. Also the Hotel ensures that paper tips are given to the staff at the end of a period. We have educated staff and also included this in our orientation to staff so they are made aware of that, as it will not be given same day to each individual for who a paper tip is given. Once again my sincerest apologies. I hope you will visit us again to give us another opportunity to give you a superior customer service.

I stayed in this hotel twice prior to my stay in Jan 2018. I think the standards are slowing washing away. It's not the worst hotel I've stayed in but it's also not the best. Just average. Food (especially breakfast) was basic. Service was basic. Everything from the time I checked in till the time I checked out was substandard.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking tie to review our Hotel, your feedback is very important to us. We sincerely apologize for not being able to meet all your expectations. We will continue with our staff training to enable us deliver quality service to all our guests. I hope you will visit us again soon to give us another opportunity to give you a superior customer service. Thank you once again.

The Hotel Looks, Location, facilities, restaurant, Bar etc. are all very good and appear to be not very old giving an initial impression that the stay shall lead to an excellent experience. But was in for some negative surprises quiet astonishingly due to Management and human issues of the staff as follows: The Hotel is in a Malaria High Risk area, but could see many mosquitoes in the badly lit bar, either the Management does not bother, or they are strangely unaware. When I complained to the Bar Manager and asked for more illumination, I was advised to shift to the Restaurant nearby which had much better lighting and was promised that they shall fumigate the bar same night. Next night visit to the bar had same story, mosquitoes. The pools although look excellent but there is a lack of proper cleaning, water surface has lots of floating particles / small feathers etc from birds flying around nearby. Normally good hotels overflow their pool every now and then and this cleans the water surface completely but here that's not the case. The triangular pool near kids pool has a stain at the place where there is water level, which doesn't seem to be cleaned from ages. The Hotel is just next to a beach (on its back side) but due to some silly and discriminatory policy the back gate is not opened for hotel guests who have to access the beach asking very long or only by cab. Even if you are coming from beach and want to return to the hotel from the back gate, you are not allowed in, however third party private personnel who pay for playing at the football field and tennis court are allowed to enter the same locked back gate even with cars. After playing they can even come to the hotel Restaurant or Bar using back entrance. This is highly discriminatory to the hotel guests who must have equivalent rights or higher rights. The above has been highlighted to the Hotel Management but nothing seems to be happening for benefit of the guests. Wifi is good. Wired internet though mentioned in hotel services brochure are deactivated. View from rooms is good.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you for taking time to review our Hotel. Your feedback is very important to us. We sincerely apologize for the inconviniences. All comments stated are well noted. We fumigate all the facilities in the Hotel every week which includes all the bars and restaurants, we will intensify this. Construction work is still ongoing at the pitch side, once we are done, we will open the gate (with the necessary security systems in place) for our guests to use. We do cleaning of the pools everyday, We will constantly check on it to ensure that it is always clean. Once again, we sincerely apologize for the inconviniences. We hope you will visit us again to give us another opportunity to give you a superior service.

Stay assessment and was good for me. Will love to have a longer stay in this hotel when i get the next opportunity. Is best place to hide and relax or do your business rounds. Nice sea view etc just come and experience it yourself.

I stayed here for one night and was really impressed by the rooms and service. A car from the hotel picked us up at the airport without us even requesting it and we were able to check in immediately even though it was only 8am. The room felt very new and extremely clean, which is hard to find in Ghana. The air conditioning wasn't working when I first arrived, but they reset it quite promptly. Wifi was fast which was a pleasant surprise. I also had a gorgeous sea view (for the same price as a normal one). I felt very secure the whole time, as the property has a gated security check to enter. I had a pizza for dinner in the hotel which was not very good, but no worse than you might expect. The price for food is pretty high for Ghana, but not ridiculous. The included breakfast was okay as well, with a big selection of decent quality choices.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. Your feedback is very important to us. We are delighted to know that you enjoyed your stay. We hope you will visit us again whenever you are in Takoradi. Thank you once again.

Best Western Plus Atlantic Hotel, Takoradi.....simply a sensational home away from home. Swimming Pool kept super clean at all times, Canoe bar/restaurant gives you the feel of the ocean breeze and that freshness. The view of the ocean from the 2nd to 6 floors is breathtaking. Nature is so very beautiful and BWA+ depicts that. Just avail yourself for that Western Treat.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. Your feedback is very important to us. It is delightful to know that you enjoyed you stay with us and we look forward to seeing you again whenver your travel needs bring you to Takoradi..

Atlantic is one of the best hospitality industry in Takoradi providing a serene environment couple with good customer care. Nice suite and swimming pool. Beautiful ocean view. They also have nice bars and resturants

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for choosing our Hotel and also taking time to give us your review. Your feedback is very important to us. We are glad you enjoyed your stay with us and we look forward to seeing you again soon.

Excellent service i enjoy anytime i use the service. i recommend to everyone who require the same kind of services. price advantage is available at all times and you always win. Its better than most of its competitors.

Loved my stay at this hotel! beautiful state of the art facility. loved the pool and the breath-taking ocean view. The staff composure and professionalism were a bit below average...with the worst being Hayfron at the bar, his demeanor was unwelcoming, he got our order wrong, gave us very spiting answers and argued relentlessly. we were starting to think we were on a debate show...Nonetheless, the shift leader came to apologize for his colleague's behavior and the rest of our evening was ok. Special love to the Front Office Manager though, she's a gem!

Great staff, good food and wonderful facilities. The spa was a lovely relaxing experience. The pool area is beautiful and the lap pool fantastic for exercise. There are many options for dining and the beds are super comfy with a dreamy view when staying up high.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you for taking time to review our Hotel. Your feedback is very important to us. It is delightful to know that you had a great experience during your recent stay with us. Your compliments will be shared with the entire staff as I know this will go a long way to motivate them. We hope you will visit us again whenever your travel needs bring you to Takoradi. Thank you

Had a memorable time with my family at this hotel and I am looking forward to go back again. The food was sooo good, rooms were impeccably neat and the view on offer is simply amazing, I will definately go back again with the crew

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our property. Your feedback is veru important to us. We are delighted to know that you enjoyed your stay. We Looking forward to seeing you soon.

Had a great one night stay. Only comment is the a/c kept going off with A4 error message. But it was sorted. Good value for money. Saturday night they had a very good musical band. Staff all very professional.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you for sharing your expereince during your recent stay with us. We are delighted to know that you had a great night. Your compliments will be passed on to the entire staff as this will encourage them. We hope to see you again soon. Once again thank you.

Best Western Plus Atlantic Hotel, Takoradi, is my destination point whenever I have a business to do not only in the twin city but also throughout the region. Friendly and welcoming staff, quality services, clean rooms, etc.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you for taking time to review our hotel. Your feedback is very important to us and we very much appreciate it. Your feedback will be shared with the entire staff as this will motivate them. We hope to see you again whenever your travel needs bring you to Takoradi.

the staff at the facility are very professional and serviceable. i enjoyed the experience and will definitely recommend Best Western Atlantic Hotel to anyone irrespective of the purpose of stay. good work guys.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thanks so much for taking time to review our Hotel. Your review very important to us. It is delightful know that you enjoyed your stay and the complments will be shared with the entire team as this will encourage them. We hope you will visit us again whenever your travel needs bring you to Takoradi.

We stayed there overnight while on a business trip to Takoradi. The rooms were nice and big and the facilities in the rooms were adequate. We did find that the hot water was very low and my wife would have preferred hotter water in the shower. The basin drain was a bit blocked causing the water to drain very slow. The toilet flushing water was also very slow. The service was excelent the personal are very eager to help you at all times. The lunch and breakfast buffets were excellent. The other lounge service was good. The beer was nice and cold and the coffee was good. The cake they served was dry. Overhaul will defenatly go back again when we are in Takoradi.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our property. Your feedback is very important to us and we appreciate it. We had a challenge with one of our boilers which affected the flow of hot water in our rooms, this has since been resolved. Work is ongoing to ensure that the basin drains faster. I will also pass on your compliments to the entire team as i know this will motivate them. Thank you once again.

This Hotel is on the right road map to becoming one of the topmost hotels in Ghana, if it keeps its impeccable service and well receiving staff, as well as a constant upgrade on its amenities i believe it will become the envy of its competitors

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. Your feedback is very important to us. We very much appreciate your advice and we will ensure that we constantly upgrade and maintain our amenities as well as the good customer care. We hope you will visit us again soon. Thank you.

I have used the services of Best Western Hotels, Takoradi on the few occasions I have had the opportunity to be in Takoradi. Its great to be a guest here. Most of what they have on offer more than exceeded my requirements. Internet stability was not as good as I desired but I know that this is something that can be fixed with little effort. Like to try out the experience? Come on board.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you for taking time to review our hotel. We are delighted to know that we exceeded your expectations as we always strive to meet the expectations of our guests. We have put measures in place to ensure that internet service is improved. Hope you will visit us very soon.

The best hotel as pe ambience, room size, cleanliness, well maintained toilet, nice n strong bed. They offer strong Wi-Fi ( better than any hotel in Takoradi) and they a have nice restaurants with different type of food choice never the less they a bar where u may enjoy live bands very Friday, Saturday and Sunday. But...but but room service and house keeping guys are far away from your call. No one pick call even if u try several times. You may call reception to get the service that's why I gave them 4 out of 5. Hope to see a change in future. Good luck

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thanks very much for taking time to review our hotel. Your feedback is very important to us. We very much appreciate your business with us. It is delightful to know that we exceeded some of your expectations. We are putting measures in place to improve upon the service in the area of room service and housekeeping to make it easier to reach them when you call. We hope you will visit us again whenever you are in Takoradi. Thank you.

Fourth time we have stayed at BW Plus Atlantic Hotel. Certainly a great place for my family who love to swim. Food was good during breakfast and rooms kept clean. Family rates required for chalets/rooms

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are very happy to have met most of your expectations and we look forward to your next visit. We have rate for dining for children according to their ages. I personally will like to meet with you the next time you visit us so we can talk about the family rate. Thank you once again.

Good hotel with pleasant staff. The BW Takoradi needs to improve the breakfast and provide 3-pin sockets to the standard in Ghana. I am there every week. If anything changes, I will say. The pool is excellent and BW must market it to all guests.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. Your feedback is very important to us. All the points raised are well noted and we will surely market the pool. Looking forward to seeing you soon. Thank you.

After a morning's travel on typical Ghanaian roads and filling in various forms for ID cards we retired to have lunch at this well appointed hotel. The restaurant overlooked the pool, the golf course and the Atlantic Ocean - pretty impressive. So was the buffet lunch - excellent service and a great range of dishes. Soup or a selection of salad starters with really fresh fruit, Fish and meat dishes with a wide range of starch and one of the best suite displays I have seen for a long time. A mixture of mangos and other exotic fruits along with various gateaux, cheese cake and yoghurt. Excellent lunch indeed.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our property. Your feedback is very important to us. We are delighted to know that we exceeded your expectations. We hope you will come back soon to visit us. Once again thank you.

You will not find a better place to stay in Takoradi, security door on each floor excellent. Rooms great and view out of room unbelievable. Swimming pools are clean, staff friendly and food good at breakfast and dinner

This hotel's location is one of the best in the western part of Ghana. I am able to view the sea right from my guestroom. It has a beautiful swimming pool. I just realized on a recent trip that there is a football park just adjacent the Hotel and a beautiful golf park close to the hotel. It is one of the best holiday places in Takoradi

Very nice room to come to at the end of long and hard day. Loved view of the ocean from the room. TV could do with a few more channels. My sink did not drain very well.Toilet did not flush one morning but was quickly attended to. Definitely coming back.

Stayed here for 3 nights as part of a family get away in December 2016. The hotel is large and well equipped - 3 swimming pools, a small gym, onsite restaurant, on site bar, ice cream bar. Hotel is popular with expat oil rig workers. The room was a good size and clean, bed was comfy. Air con stopped working at one point but the hotel sent someone out quite quickly to sort the problem, which was good. Good selection of local and international food options at breakfast. We only had dinner once at the restaurant - the food was okay, not brilliant. For us, the overall stay was fine, but other people in our group who had visited the hotel the year before picked up on a few areas where standards seemed to have dropped - for example no lifeguards at the pool area (where previously there had been continuous life guard presence); the linen used in the restaurant was of a lower quality (paper napkins instead of fabric); less hotel staff than previously etc. The children enjoyed staying here, mainly because of the swimming pools (so it was frustrating when the pool was closed one day for a private party). The beach is approx 10 minutes walk away, and there are a few bars on the beach selling drinks, food etc. Overall, a nice enough hotel, and staff are generally helpful.

Internet Internet Internet... life, work, our very existence, it's all linked to connectivity and when you fail with this, it's a massive fail. To add to an already disappointing experience, I ordered a pepperoni pizza... which did arrive promptly, so timing is not in question at all. The disappointment came from the pepperoni or lack thereof. Clearly the kitchen had run out of pepperoni and substituted it with slices of a local sausage (delicious to some and not quite so for others - I fall in the latter category). Just a head's up guys, the kitchen should alert waiters when something is not available (we all understand that these things happen), it would go a long way to avoid having disgruntled guests. Remaining with service and waiters, the staff serving guests on the verandah are inattentive and unless you get up and call them, they will not offer you any service. This is frustrating. On the plus side, their outdoor area is pretty spectacular. The view is simply amazing and the pools are inviting. My negative review is based mainly on the lack of internet when I really needed it. Will I go there again... probably not if I need internet or service on the verandah, for the pool, yes I would.

Improve the access to your technical team. They were not available when I need their service. I called the front desk several times and I was told they were sending someone over to assist me. The IT professionals never came.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for your feedback. We are sorry we did not meet your internet expectations during your last visit. We have also taken time to assess on what we can do to make our IT team accessible. We will also do a basic training in this regard for our front of house staff to be able assist when necessasry.

i had a wonderful experience throughout my stay at the Best western plus Atlantic hotel. Beautiful view of the gulf,delicious food and caring staff. i love this hotel, and i will choose to stay here anytime i visit takoradi.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. It is always a pleasure to welcome you to the Best Western Plus Atlantic Hotel whenever you are in Takoradi. The entire team here strives to make all our guests' stay enjoyable and hassle free. Looking forward to seeing you again.

I was able to spend a night at the best western in takoradi and the service, food, hospitality I got from this place was wonderful. I would most definitely be using them again. also love that they have a weekend discount which is a lovely way to get customers to come stay and experience their services

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. Your feedback is very important to us. We are glad you enjoyed your stay with us and we look forward to seeing you again.

I have stayed here 4 times for two weeks at a time and I can honestly say this hotel is brilliant had some great food and the staff were so friendly always remembered me when I returned. Would not hesitate to go back

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are happy to know you enjoyed your stay with us, your compliments would be passed on to the entire team and I know it will motivate them. We look forward to seeing you again.

I have been to this hotel so many times.It is hands down the best hotel in Takoradi. Good food and great service. courteous staff. I sleep best when i stay at this hotel. I can't wait to go back ! Amaaaaazing place

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. Your feedback is very important to us. We are glad you enjoyed your stay with us and we look forward to seeing you again whenever you are in Takoradi. Thank you once again.

Service is great but the food is out of this world. They also have live entertainment on Friday and Saturday nights. Also, the hotel is very close to the beach and a beautiful ocean view room. I highly recommend hotel.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Dear day, Thank you very much for your review. It was a pleasure hosting you and we look forward to seeing you again soon. With constant training, we know we can achieve more and your feedback will go a long way to motivate our team. Thanks again

The last time I was at this hotel (3years ago) it was average, in Atlantic's defence it was still under construction and the kitchens were not fully open so they were don't very well with limited facilities. Since then the place has improved the food has moved up a level, the service and the staff are excellent. Check out can take a little longer than you would expect.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good Day, Thank you very much for taking time to review our hotel. Your compliments would be shared with the entire team as I know it will go a long way to motivate them. We are delighted to know that there has been improvement in the place, the food and service. Hope you will visit us again whenever you are in Takoradi. Thank you once again.

Well positioned for the sea breeze, which is important in this area of the World. Nice view to the sea over the golf course, and better than expected leisure facilities in the gym and pool. Rooms ok, a bit dated but A/C works well. Staff great.

Bassem T, General Manager at Best Western Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. Your compliments would be passed on to the entire staff. We are looking forward to seeing you again.

If you are looking for the cleanest, most comfortable, with a good restaurant, nice swimming pool, high quality Spa, nice view, this is the place where to go, for work and also to spend a weekend. I spent there several days and I can say that also the service is customer oriented.

Another great trip to Atlantic over Easter. Swift check in, room available. All excellent. Only criticisms.. Holiday Saturday no towels poolside and no towels in room until 4.30pm. Atlantic - you already know you're going to be busy so get organised in time. One of the pool attendants was very snappy when I complained. In fact both attendants seemed to be spending more time handing out towels (when available) that they were not in fact able to be watching over the pools. Priority should be client's safety in the water rather than searching for towels. Lastly, food menus need perking up. Room service = condensed version of what's available upstairs. More variety please. Other than that always a great break for us.

We stayed in rooms 304 and 305 during Easter and Easter Monday. It was fine from the front desk until I went into my room and had to call the housekeeper immediately. The night stand on my side of the bed had a burn mark from a cigarette. I wondered to myself how long was this night stand table here before they realized they had smokers on the 3rd floor in this hotel. Veronica, the housekeeper, is a bit slow. I told her to go to floor 1 and bring me a clean night stand without a burn mark since all the smokers reside on the first floor. That also means the smoke is in the curtains and the lower mattress of the bed. The housekeeping supervisor Harriet came all the way to my room to discuss a burn mark. I do believe overall this visit was good since it was buzzing the whole weekend with visitors and partygoers due to the live music and the amazing looking swimming pool. I would recommend this hotel to friends but the management needs to get the swimmers under control. Thank you to the lady/ cosmetologist who came to give my daughter a manicure and pedicure in the salon after the salon had closed at 2pm. I didn't check the time the day before and when we went downstairs it was 3:30pm. Thank you thank you for that consideration, even though I left to pick something from the room and she skipped my daughters hand massage. I was indeed with her through out the services so that the young lady wouldn't skip any steps...........so my advice, if a young child is needing any hair or nail service, stay with the child so that you get value for money spent. (We were there 2 nights) The view was so beautiful from the big window.

Best Western Atlantic hotel is one of my favourite when it comes to hotel in west Africa where I usually travel on business trips. Overall, the location to the Port of Takoradi is perfect and the airport shuttle service is superb. The staff are kind and professional. Good facilities

Good place to recommend to others. Cleaners could also offer a helping hand when a guest is checking out a room with heavy loads. Internet connectivity and accessibility must be improved. Washrooms at the lobby must be air-freshed frequently

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. I am delighted to hear that our hotel is a good place to recommend to others. Your feedback is very important to us. All points are well noted, measures have been put in place to improve upon the internet and other services. I hope you will visit us again when you are in Takoradi.

It's my wife's birthday. I needed a place close to home with quiet environment and mellow sound of music on a Sunday to celebrate with her. Atlantic hotels provided that environment. The food was just as ordered...and the wife was happy. I look forward to the pool side Christmas Carol this December!

Decent hotel by African standards, with fantastic views of the ocean. Breakfast is very good and the lunch buffet wasn't half bad either. Room felt a little bit budget (too many tiles and no soft furnishings). Room was clean, but a bit if mildew in the bathroom. Good location in Takoradi. Not bad, but room could be improved, to match the public areas of the hotel and the fantastic view.

Good service and friendly staff. All though the guards outside the hotel were wearing flak jackets, don't be afraid :) Excellent food, just as you would have expected from a five ?? ?? ?? ?? ?? star hotel and very good service from the waitresses. Had to wait 30-45 min for the food, but it was worth it. Had a bungalow next to the swimming pool. The room was clean and free from mosquitoes, big bathroom with shower. Definitely one of the best hotels in Ghana.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are very happy to have met your expectations and we look forward to your next visit. Your review will go a long way in motivating the entire team here as we continue to improve and be the number 1 hotel in the Western Region.

Came here for a short business meeting. Venue is great with spectacular views and blue pools! Good hospitality from the front desk and waiters, even had an ice cream bar! I would definitely consider staying here next time I'm in town, the extra cost seems to be worth it.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time in reviewing our property. Your feedback will go a long way in motivating our team and we look forward to seeing you again on your next visit.

I travel within Ghana a lot and the Atlantic Best Western is by far the best hotel experience i have had in this country. If you are going to Takoradi it is really the only place to stay. You can tell that they have taken the time to select employees who go above and beyond to make sure you feel at home. The food is amazing, if you ever get a chance try out the roasted lamb with mint sauce. They also have an astro turf field to play football. One of a kind. High standards

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day Sir, Thank you for taking time to review our hotel. It is always a pleasure to welcome you to the Best Western Plus Atlantic Hotel whenever you are in Takoradi. The entire team here strives to make all our guests' stay enjoyable and hassle free. Looking forward to seeing you again.

Atlantic is a great place for relaxation, there's no doubt about that. Their food is affordable and quite good. However, their services can be poor at times. I decided to go to their Spa yesterday and I opted for the back and neck massage which was 90 Ghana Cedis for 30minutes, but I was massaged for just 10minutes and the lady left. The massage too was poor and I still feel pains at my back. I really wish I can get a refund because it was just Cos90. I wanted to see their manager but unfortunately, I was told he was not around.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Sorry for not responding earlier as this has only just gotten to me. Let me apologize for the lack of professionalism you experienced from the Spa at the hotel. The Spa is operated by third party and not by the hotel. However, it is our duty to ensure that all the hotel services are delivered with professionalism and courtesy to our guest's expectations and beyond. I will investigate this matter further but I will be glad if you can contact me through the hotel line in order for me to know who the person was that gave you the service, when and what time. I will also like to refund the entire amount to you and offer you another massage session for free. Looking forward to hearing from you.

The place is actually cool. Food tastes great too. The place has enough space for you to turn around and all. Food prices are affordable. The place is in soo many divisions I think that might be the only problem.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We are delighted to have met your expectations and enjoyed your stay with us. We hope to see you again soon and wish you well.

I travel around the world & UK a lot with my job and come across many different styles & standards. I usually also do not give praise lightly but The BEST WESTERN Plus Atlantic Hotel, Takoradi must come in my top 5 out of hundreds.. My room was spacious and light with a comfortable bed & great views over the golf course to the sea. A plentiful breakfast buffet was available from 6.30am which was great with having to leave early for work. The food available in the evenings had lots of choice from restaurant to bar food. (great pizzas). All the staff are friendly & courteous and are a credit to the manager and his team who obviously run a tight ship. I feel that the bar & restaurant staff should have a special mention as they always found time for a chat and a laugh after returning from work in the evening. I hope to be traveling back to Takoradi in September and I already know where ill be staying !

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, It was a pleasure hosting you during your stay with us. The entire team here works tirelessly to make all our guests happy. We are very delighted to have met your expectations and ranking the Best Western Plus Atlantic Hotel, Takoradi in your top 5 hotels means the world to all of us. We hope to see you soon and look forward to continue serving you.

This is my second visit to this hotel, great location, great view, everything there, nice big swimming pool, open area, comfortable bed, Now the but, the breakfast is worse I have ever had, sausages both beef and chicken were like saw dust, the rest just looked tired, fresh fruit nothing, bit of pineapple and water melon. The Ghanian room service breakfast seemed to be from the previous nights buffet. So Please look at your food, it does not cost that much more to put on nice breakfast.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We do apologize your experience at breakfast was below average. We have looked into it and are improving on it. Your feedback is important to us and we hope you will stay with us on your next visit. I would personally like to meet up with you next time you are here.

After spending a couple of years in Takoradi and having visited most hotels, The Atlantic is, undoubtedly, the best. It has the perfect location overlooking the Atlantic Ocean and the Takoradi golf course, it has a spacious car park and spacious interiors. Warm and reliable reception staff always ready to assist the minute you arrive. The service and food quality are always consistent, their food menu offers many options and their buffet is always filled with various selections. Also their food prices are very moderate considering the high quality of food served. They also offer a delicious selection of desserts. The rooms are luxurious and offer one of the best ocean views in Ghana, and their free WIFI is reliable. A friendly yet sharp team of security guards securing the place around the clock making it one of the safest Hotels in Takoradi. I enjoyed their swimming pools and gym, which are strikingly neat. Also loved the live bands playing every weekend at Canoe Bar. After several friendly conversations with management personnel and after visiting the place regularly I fell in love with the atmosphere which I couldn't find in any other Hotel. They also offer a selection of the best ice creams in town. Their chocolate milkshake is a must-try. Looking forward to my next visit.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. It is heart warming and encouraging for the entire team here to know our hotel felt like home to you. Your feedback will go a long way in encouraging the entire team here, and will help us continue to give the best service in the Western Region which has made us the number 1 hotel in this region on TripAdvisor for the past 3 years. We look forward to your next visit and wish you well in your travels.

The sea view from the hotel is nice and beautiful as well as the luxurious rooms and canoe bar!. The canoe bar attendants were welcoming and were always around to serve you your choice of drink. Love it!.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for your wonderful comments about our hotel and the services you experienced. Nothing makes us happier than meeting our guest's expectations. We look forward to seeing you again on your next visit.

As an offshore oil worker, I arrived the evening before in Accra. The following morning we headed to Takoradi. After dropping my bags off at the airport, we were taken to the Best Western for breakfast. I was amazed by the food selection, the cleanliness of the hotel and the extremely pleasant staff. We only had a 3 hours stay at the hotel on my first visit. Upon arrival back from offshore, I was given a day room to recuperate after a 2 week night shift. The room was clean and comfy and had an amazing view of the pool and sea. Again, the food was excellent on my return visit. I am due to head back to Ghana in July 2016 and hope to go back to the Best Western.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay with us and that our staff met your expectations. I hope you are enjoying your break and the entire team here is looking forward to welcoming you back to the Best Western Plus Atlantic Hotel when you return.

The hotel kept popping up on trip advisor anytime I searched Sekondi-Takoradi so we decided to check it out. We decided to take a late lunch there. We used the open space between the bar and the pool. Some chairs were wet from rain a few hours before and were not cleaned. The waiter was a little dull and we had to remind him of the order periodically. The the food was nice and the environment was cozy and serene

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. Your feedback is very important to us. We do apologize for the wet chair and 'dull' service you received. We will take it up and continue to train our team to offer the best service. Thank you for the positive feedback on your meal experience and we look forward to welcoming you again.

Very friendly and serviceable staff. I didn't like the fact though that each time i asked for tea at breakfast they pointed me to the tea stand, which was subsequently brought to me when i asked. Nice clean rooms and sports facilities - big pool, tennis, right next to a golf course and nice spa. The dining room always had a great variety and the desserts were really nice. By far the biggest lure must be the variety of the buffet breakfast.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are grateful for choosing Best Western Plus Atlantic Hotel and we look forward to seeing you again soon.

I have stayed in few hotels in Takoradi, thought time for a change heard various things about the the Atlantic hotel why not give it a try, bit more expensive than the others, thats not the issue. Check in painless not many happy smiles not a problem, hand over the key card in tatty cover, just being petty nothing said. Get the room great view of the sea and the golf club lovely room, bit cold tiled floor, bathroom is not bad, no hand towel rail and the towel was one those cheap towel which you can never dry yourself with. Decided to go down to the terrace for sundowner as one does, not many people around, great open area, managed to get a waiter and club beer was ordered, decided to order food, the menu very limited, but ordered snack from it, and this is when went down hill for me, the food was brought with cling film over it, and put in front of me by the waitress without any effort to take it off, and make matters worse it was cold. Overall the service was not the best, including reception, food nothing special, breakfast buffet nothing special. Would I stay again not sure, it was not a bad experience.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We apologize for not meeting your expectations during your visit. This is not what is expected from the team here. We will review our training procedures in order to attain the best service possible. We hope on your next visit we will be able to offer you a great experience in line with what Best Western Plus Atlantic Hotel has become known for.

Stayed at the Atlantic around easter Weekend. The rooms are spacious with a great view and everything you could ask of in a high standard Hotel. The Hotel has international Standards when it comes to service, food Quality and amenities. The breakfast is great with a large choice of meals, drinks at the bar are very good too. The staff is always smiling and ready to help. They went the extra mile to make us feel comfortable.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. Your feedback is important and will go a long way in motivating the team here. We know you have other options when you visit the Western Region. We look forward to your next visit.

This is a comfortable hotel well positioned with all the facilities one needs. Rooms are well equipped with great views. Buffet breakfast and dinner is generous and Saturday night seafood does not disappoint. Leisure activities centre around the pool and golf course.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. Your feedback is very important to us. We are glad you enjoyed your stay with us and we look forward to seeing you again.

I am sitting by the pool at this hotel and have been waiting for a towel for two hours. I've spoken to two pool boys and a manager and it has made no difference! Lovely hotel with lovely surroundings but the service here is crap! Further it took almost an hour to find a waiter to serve us food by the pool - really disappointing.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, We apologize for the poor service you received at the poolside when you were here on Easter weekend. We were overwhelmed by the number of people that came that weekend to the poolside which caused some guests to receive below par service. We will ensure in the coming holiday weekends to put measures in place to make sure such service is not repeated. Thank you very much for your feedback and I would like to compensate you next time you are here if you could kindly let me know.

I have stayed at the Best Western three or four times. Positives. The rooms are clean and well equipped, the staff are great, the Canoe Restaurant is up to most needs, the location is as good as it gets in Takoradi. Negatives. The internet really is atrocious, if you need WiFi think twice. While not the hotel managements fault the beach cannot be recommended. Overall you can do far worse, however I have given up on hotel internet provision. Next time I stay in Takoradi I shall have to consider another option.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day Thank you for taking time to review our hotel. Your feedback is very important to us. We do apologize for the poor wifi connection you experienced in your bedroom. We are currently increasing the wifi access points in the entire hotel and the process takes a bit of time. We understand your frustrations as internet is very important to all our travelers but next time you are in Takoradi, I would personally like to meet you if you.

I came here for buisness trip of two days and actually first time for me in western region I was afraid that hotel will not be good when i reached i insisted on the reception girl To give me good room withf good wifi to the extent that she asked me if during previous stays it was bad i told her i ve never been here before i went to the room and wifi was weak and i started to complain in just a min she sent me the IT man who placed a hot spot in the room i was really greatful to the quick response. Also the location and room view very nice . The restaurant and rooms are very clean The working staff are very nice welcoming cheerful people .

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. Your comments are very important to us. We have already started the process of improving WiFi coverage in the rooms that have weaker signals. I will forward your comments to the entire team and we look forward to seeing you again next time you are in the Western Region of Ghana.

Conveniently located hotel. Value for money. Basic room and limited room service. Tram stop in front of hotel. Southern cross station is only 5 minute walk from hotel. From airport one can take sky bus and walk to hotel.

I've stayed in Takoradi many times but had not been back since the opening of the best western. It was clean, airy and the staff did their best to accommodate our large team. Checkin was a bit hairy but all in all, food, view, cleanliness and friendly staff, great! I give it 4 because the beach could be better but that's not the hotel nanagement's decidion - yet.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We do apologize for the challenges you had during check in but we are happy your stay was great. As much as we would like to take ownership of the beach, the law in Ghana does not allow it. In our case where the beach is not directly at the perimeter of the hotel it makes it even more difficult to monitor. Looking forward to seeing you again.

I enjoyed by stay at Best Western Takoradi. The rooms are very spacious and well fitted. The AC is great and Internet works most of the time. The view of the ocean is beautiful The staff are friendly efficient and the food is reasonably priced and pretty good.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We appreciate your business and we know you have other choices when it comes to accommodation choices in the Western Region. The entire team here at the Best Western Plus Atlantic Hotel look forward to seeing you again soon.

Excellently renovated hotel offering a great place to stay. The beach is within eyesight, but only accessible by walking down the road. Great pool/patio, bar, and main restaurant. Traditional breakfast buffet of both European and Ghanaian specialties is excellent. A dinner buffet is also offered, but I did not have the chance to try it. The ice cream bar in the lobby area offers tasty treats for a quick dessert. The WiFi works, but is not the fastest. Once an allotted amount of WiFi is used, you have the option to either purchase an unlimited speed option or to use a free speed-limited option.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We are happy we met your expectations during your stay. We are looking forward to seeing you again and wish you well in all your travels.

Very great location, fabulous breakfast with lots to variety to consider. Been on the 5th floor was amazing as you could just have a good panoramic view of everything nature "breezing" around. Friendly staff and prompt service delivery anytime needed.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are delighted that you enjoyed your stay with us. It is always a pleasure to host you and we look forward to your next visit.

I wrote this review for my blog and decided that it would be useful to post here as well for other travellers. Last Christmas (December 2014) my husband, mum, my 4 month old girl and I headed to The Atlantic Hotel for a 2 day mini holiday Takoradi (Western Region), I was quite excited about our trip, particularly about staying at hotel because I hadn't really had a proper break since giving birth and secondly because the hotel speared quite swanky online. We arrived just on time for check in and retreated our rooms (Deluxe Rooms to be exact).I would love to give you a well written and in depth review but due to limited time and having to run up and down to check on my dear child I'll keep it simple and straightforward with bullet points. The Good Room Marvellous view from room (The pictures speak for themselves. I haven't stayed in many hotels but if you are into views I bet that this is one of the best views you can get from a hotel in Ghana. Loved the bed, it was cozy and slept like a baby for the first time since having my child. I actually lifted the covers to check what make the mattress was lol. Hotel staff brought in an extra mattress for my girl to sleep on which was useful. Dining The breakfast buffet consisted of Ghanaian, American, English, Continental and healthy options. I did find most of the options to be quite greasy but I guess it was satisfactory. Pool There are three different pools at the hotel which is fantastic since I was concerned about having to swim in an overcrowded pool. There is enough space to move around. Other At the heart of the city. Quick access to other restaurants, bars and hotels (this will only matter if you want to move around town) The Bad Room Our room was not prepared properly + lack of consistency the towels in the bathroom were damp my mum had complimentary chocolates on her bed while we had none (the chocolates were brought the following day) and they appeared to be quite cheap, as if they had been lying around for a year or so Our bathroom was almost double the size of hers We could hear the music from the band at night while trying to get some much needed sleep which I thought was inappropriate. (Yes it was the Christmas period but that does not mean the hotel should let the guests stay be compromised) The finishing in the bathroom was poor Balcony was a joke, there were no chairs on it to sit and enjoy the view Pool Sign by the pool states that the pool opens at 7am however on both days the pool wasn't being cleaned until 8:38am which was quite frustrating because my mum and I are early morning swimmers The edges around the inner part of the pool were dirty There were no waiters by the pool area The sauna, spa, gym and salon were closed on both days which really winded me up because I cannot imagine encountering such a problem in any high end hotel abroad. So basically there wasn't much to do at the hotel except eat, sleep and swim. The Christmas buffet was sloppy, appeared as if not much effort went into selecting the menu for the special occasion…an everyday buffet at the Labadi Beach Hotel far exceeded that of the ‘special buffet' we had. We were all quite disappointed. There was no wine or drinks list (if there was one it wasn't presented to us) There were no coffee mugs on our table and took forever to get some during breakfast Other Unfortunately although the hotel Is right in front of the beach, guests do not have access to it The Ugly Room Service This was a total nightmare! It took forever for someone to bring in an extra robe and slippers for myself We wanted to have lunch in our room which we ended up seriously regretting. We ordered drinks, a prawn salad, grilled grouper fish and a Dutch apple and almond pie. Food came an hour later: Dessert was brought first which was inconvenient because the main meal hadn't arrived yet and even then the menu said ‘Dutch apple and almond pie served with warm custard and vanilla ice-cream' so that is what we were expecting. Instead, we received the apple pie with strawberry ice-cream and when we challenged the staff she seemed clueless. The drinks arrived after we had finished eating! After making three calls to the reception someone eventually came to pick the plates from our room 2 hours later- This was a real wind up mainly because every time I called, reception kept telling me that someone was coming. Wrapping up Although the negative experiences outweighed the positive ones, for some weird reason I honestly wouldn't mind staying at The Atlantic again, I guess it comes down to personal preference and Having a good sleep and waking up to that view made it worth it. The hotel is massive and I noticed that it is also uncompleted. There is supposed to be an indoor night club and other facilities that are not ready yet. Their banqueting hall is top notch I must say—I happened to sneak into one in the evening and turned on all the lights, it was beautiful. With that said I'll continue to long for that bed until I manage to replicate the same bed at home in the near future….Amen to that!

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, We do apologize for not meeting your expectations during your stay. I would personally like to discuss with you the challenges you had during your stay. Unfortunately I cannot state my number or email here so if you could kindly contact me through the hotel number 031 200 2700. We strive to give every guest a great experience from the second they walk into the hotel till the time they leave. We have obviously not been able to do that 'completely' with you and your family. I would like to state that the gym is never closed to hotel guests although it might have been locked. However the keys are available at the reception. With regards to the swimming pool usage beyond the opening and closing hours to hotel guests, that can be done even before the pools are cleaned in the early hours. Once again, we are very sorry for the slow room service experience and the loud music. Looking forward to talking to you.

I visited this hotel with friends and I was quiet impressed about how lovely it was. The rooms were big and very comfortable. The staff were friendly and very helpful, especially the kitchen staff. The chefs & waiters really took care of us. There is a large swimming & relaxing area outside, and the beach is walking distance. When in Takoradi, stay here and you won't be disappointed!

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We are very happy that you and your friends enjoyed your stay with us. Our chefs and waiters will be encouraged and delighted that they helped make your stay a memorable one. We look forward to seeing you again.

I loved my stay overall. Had a few challenges on my first night, even though nothing was done to compensate for that, the second night was good. Loved the bar and pool area. Was disappointed i couldn't use the Spa and gym cos it wasn't opened.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. We apologize for the challenges you experienced on your first night. The spa was closed for a few days however our team should have informed you that the gym is open 24 hrs a day to all our guests and the keys are kept at the reception. I would personally like to meet you on your next visit if you could kindly ask of me next time you stay with us.

Best Pools in Takoradi - close to Golf course, and local restaurants. Live Music at weekends at bar beside pool. Fitness centre and massage parlour included as part of hotel. Tennis court also avaliable and 5-aside football pitch coming soon!!

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, We wish you a happy and healthy 2016! Thank you very much for your great review. It was a pleasure as always to host you and we look forward to seeing you in the new year.

The Best Western Takoradi is quite a lovely hotel in, to be honest, a bit of an unlikely location. Sekondi-Takoradi has an enormous amount of beach tourism potential, but it is severely lacking in infrastructure. Hence the Best Western, as a legitimately international standard hotel, is a little incongruous. The hotel is very clean and well laid-out. All rooms have views of the ocean, and are quite nice. The food is quite good (though maybe not a particularly extensive menu) and the buffet breakfast is lovely. One weird thing though is that the kitchen seems to have problems counting -- if you order an order of, say, 8 chicken strips, who knows what number you're actually going to end up with. (Spoiler alert - it's always less than 8.) Also, the pools are very nice to sit out by and swim in. Now to the negatives. First, the service is incredibly hit and miss. I love Ghana, but customer service is not a national strong point. At the Best Western, the service can either be passable, or atrocious. At the risk of making a broad generalization, the male employees are very warm and friendly, charmingly chatty, and when you ask for something you generally receive it within the hour. The female employees however tend to act as though you're ruining their day by asking them for anything -- almost as if they're already doing you a favour by turning up for work. And don't even bother asking for anything if you wish to receive it that day. I've seen it take half an hour just to receive the bill. Again, I regret making this broad generalization, but I did find the theory held up: there does seem to be a strange bifurcated work culture here. One other negative is the poor access to the beach. The photos tend to suggest that there is access to the beach, perhaps through the golf course. This is not the case. The beach is easily 3-4 blocks walk away, and they are not pleasant blocks to walk, particularly after dark. I wouldn't suggest they are unsafe per se, but they don't feel exactly safe either. The beach is pretty awful anyway, so no real reason to bother going there, particularly to negotiate around the stray dogs and aggressive beggars. Overall, it is a nice hotel in an unlikely location, and without a doubt THE place to stay in Western region. It is a very pleasant oasis.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our property. We do apologize for the service or lack of good service you received while staying with us. It is unfortunate that you experienced different level of service from the male and female team. We will work on improving this in the coming weeks through the continuous training that we undertake. Yes we have a fantastic view of the Atlantic Ocean, 1 km away from the beach, but unfortunately creating good access or even controlling what happens at the beach is beyond our jurisdiction. However, we are glad that you enjoyed our swimming pools and thank you for the great comments on our rooms as well. We look forward to seeing you again soon.

Very Friendly Employees, outstanding customer service, amazing location. This is in brief our opinion about Best Western Atlantic Hotel in Takoradi. To note also that the GM was always available to make our stay perfect, flawless, and made sure that our future stay in Takoradi is Best Western Atlantic Hotel.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are delighted you enjoyed every bit of your stay with us. It was a pleasure to host you and we are looking forward to seeing you again.

I've stayed at Best Western once before and that time it wasn't a great experience for me. This time around I saw a huuuuge improvement. The service was great!!! From the driver to porters to front office to wait staff - everyone I met knew their role and were super helpful and kind. I left some personal effects behind when I checked out and housekeeping had it tagged and stored; and the reception made every effort to reach me before I left Takoradi. I am super impressed with how the service standards have improved. Well done! I didn't venture out to the gym but my colleagues did and were happy with the standard there. The food was good, and the restaurant manager a star. The room was perfect - everything worked and the bed was very comfy. The view from the main hotel is very nice. There was some scaffolding on my floor but it was easy enough to ignore. The only drawback for me was the slow internet, which management apologised for. I really enjoyed my stay and would recommend it highly.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day and thank you for taking time to review our hotel. We know you have other choices when it comes to lodging in the Western Region and are grateful that you gave us another chance and visited our hotel recently. We are constantly trying to improve through various training practices and the team will be happy to know that all their efforts improved your experience. We look forward to seeing you again on your next trip.

I have been to a lot of hotels around the globe but this Hotel is a real deal. I will easily give them 10/10. There is too much to say. The Service is great, The rooms are excellent, the staff is nice, the food is exquisite and so diversified, even the view is "Umglaublich". They had meals and snacks I wasn't expecting to see around and it all tasted real nice. The rooms are nicely set with a small real classy desk fully equipped and the bed is really comfortable... The Hotel is so huge, You could easily get lost. They have everything you would need in a serious hotel Gym, Pools, Chalets, restautants, Big Car Park and even a Copy Centre/Business Centre. The guy at the Gym is really nice and the Lifeguard was really friendly, amazing guy ( He stayed around us all the time we were in the pool, even did extra time). I really enjoyed every minute of my stay there and I am not about to forget it soon.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day Sir, Thank you very much for taking time to review the Best Western Plus Atlantic Hotel. We are delighted that you enjoyed your stay with us and look forward to seeing you again soon. The title of your review put a big smile on the entire team here. Bennet, the Gym trainer, and everyone else in the team wishes you a wonderful day. Kindly let me know the next time you are here.

I've been a regular visitor Best Western Plus Atlantic Hotel,and indeed by far the leading hospitality + hotel in the whole of the Western Region of Ghana.Also,it's ready to welcome people of all kind

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day Sir, Thank you for taking time to review our property. We appreciate greatly your positive feedback and look forward to seeing you again soon. The staff and management of the Best Western Plus Atlantic Hotel wish you a pleasant day.

Nice clean hotel with swimming pools, terrace dining, pool dining, fitness centre, tennis court and lovely spacious rooms. **Word of Note**They do not do twin rooms. It's a double bed in each room so if you are travelling with a friend and don't wish to share the same bed then you will have to pay for two rooms. It's only slightly cheaper for the single occupancy too so may not be the right hotel for you if you want to save money on a twin room. The hotel staff are very polite and attentive, the front of house are helpful too. The rooms face over the poolside area and of course the coastline, golf course and tennis courts. To appreciate these and to be away from any noise at the weekend it's recommended you are at least on the 3rd or 4th floor. They have a great shower cubicle and bathroom and a well equipped fitness centre. Breakfast was average, shame about the coffee which didn't taste too good and no orange juice. The terrace/pool dining in the evening was nice. I wasn't too keen on the beef burger served in the restaurant at lunchtime which tasted anything but beef, it was more of a patty of herbs and something that did not taste of beef. All in all a great place to stay for a few days away from Accra.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. I would personally like to apologize about the coffee and the beef burger as we take great pride in making sure our guests are satisfied with their entire experience. We are thankful for giving us good reviews on the others and I would personally like to meet you on your next trip here if you could let me know.

My wife and I spent a week at the Atlantic hotel in Takoradi and we were both like "wow." Everything was exquisite. The room, the food and the service. Most importantly, the ambiance was to die for. Definitely a place that we will stay at again on our next visit to Takoradi.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Hello, Thank you for your wonderful review. It is always a pleasure to "wow" guests that stay with us. We hope you are back home safely and we look forward to your next visit.

Over a two month period, I spent a month at the hotel and will continue to go back when in Takoradi. Staff is very hospitable, professional and reliable (reception, restaurants, domestic service). Beautiful view of the ocean. Rooms spacious, clean and well maintained. Breakfast outstanding, dinners very good. Great gym - trainer good guy, very helpful. Pools appeal to all tastes (laps for fitness or just a splash for fun) - well maintained. One of the best hotels I've ever stayed in - and I travel A LOT for work.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, We would like to thank you for taking time to review our hotel. Your feedback is very important for all of us and very encouraging as well. As a long stay guest with us, your experience covers a long period, and it is such a pleasure to hear your positive feedback about our hotel. We look forward to seeing you again soon.

This is probably the largest hotel in Takoradi, has three nice swimming pools, next to a golf course and if you go for the non-standard rooms a pretty great place to stay. They even have stand alone chalets for families. For all the oil guys, this is a good place when your family come to visit you in Ghana. From the top rooms the view is outstanding, over looking the Atlantic Ocean.

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. Your business is very important to us and we look forward to your next visit. I would personally like to meet you next time you are here.

I have used this hotel many nights during on many trips to Takoradi in the period from mid 2014 to mid 2015. New hotel, with the constrains this is giving to train the staff being better and better, which I have followed in the period, and It is getting better and better every time you visit the hotel. Breakfast is good and nice staff. Internet is free and very good with high speed. Good shtle service to and from the airport. Restaurand is average,

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for taking time to review our hotel. As a regular visitor, your feedback has been very important for our continuous improvement over the period. We aim to continue to improve in our products and services. We are looking forward to your next visit.

The family spent 3 nights and we really loved the place. The food was great. The bathroom very well cleaned and you wake up to a wonderful view of the Atlantic Ocean. It's a place we will visit again. No regrets at all. Maclean

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you for staying with us during your trip to Takoradi. We are happy you and your family enjoyed your stay. We are grateful you have taken time to give us feedback and we are looking forward to seeing you again.

You do not expect this level of comfort and service in Takoradi. brand new hotel with very nice sea view. Clean and nicely decorated. Rooms are spacious. Wifi works but do not expect high speed. Excellent breakfast and overall a very high quality cuisine. The evening buffet is a must!

Bassem T, General Manager at BEST WESTERN Plus Atlantic Hotel, responded to this review
Good day, Thank you very much for taking time to review our hotel. We are grateful for your wonderful comments. It was a pleasure to host you and are happy that our product and services met your expectations. We look forward to hosting you again soon.