CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Plus Executive Hotel & Suites, Sulphur

4.5/5  - basé sur 189 notations.
1200 Pintail Street, 70665-6402, Sulphur, United States - visualizzare mappa

Soggiorna presso questo hotel a Sulphur, in Louisiana, situato a 6 km circa a ovest del bellissimo Lake Charles. Il Best Western Plus® Executive Hotel and Suites sorge in comoda posizione a Sulphur, Louisiana, e permette di raggiungere facilmente le industrie locali, i negozi, le spiagge e i casinò. L'area di Sulphur e Lake Charles offre varie opportunità ricreative come le gite in barca, la pesca, il nuoto e gli ospiti dell'hotel potranno apprezzare i numerosi ristoranti della zona. Ogni camera è spaziosa e ben arredata ed è dotata di tutti i confort più esclusivi, tra cui TV via cavo con HBO®, frigorifero, microonde, bollitore per tè e caffè, ferro e asse da stiro e asciugacapelli. Per la tua massima comodità e confort il Best Western Plus Executive Hotel and Suites mette a disposizione palestra, colazione all'americana gratuita, business center a servizio completo, accesso gratuito a Internet ad alta velocità e piscina all'aperto. Per un per soggiorno comodo e indimenticabile a tariffe vantaggiose, prenota oggi stesso al Best Western Plus Executive Hotel and Suites di Sulphur, Louisiana! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Executive Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 186 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
131
Molto buono
36
Nella media
11
Scarso
5
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
49
Business Business
32
Da solo Da solo
8
Di coppia Di coppia
39
In coppia In coppia
53
In famiglia In famiglia
57
Viaggio con amici Viaggio con amici
14
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Beautiful Hotel in Lake Charles"

4
15/09/2018

I stay 2 days for business in this hotel and I found a very good hospitality by all staff, especially by the receptionist Regis. If I will have the opportunity to come to Lake Charles again, I will come here another time.

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for your review! We're glad you enjoyed your stay and we can't wait to see you again when you're in the area!

"Very pleasant stay"

5
15/09/2018

This hotel is very quite, simple, with very kind staff. Very comfortable bed, clean rooms, lite details to make your stay fine. It is close to I10 so easy to find. It has breakfast included, wifi, daily cleaning, swimming pool, car park.

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
We're glad you enjoyed your stay! We try our best to make sure every guest is satisfied with their stay. We hope you stay with us again!

"Awesome stay and staff!"

5
13/08/2018

Great overall experience. The hotel was clean and comfortable. Location was convenient and felt safe. Breakfast was good and staff was exceptional. Will definitely book here again next time we visit Lake Charles.

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for your review! We take pride in our staff and the services we provide. We hope to see you again when you';re in the area!

"Yes!!!Yes!!!Yes!!!"

5
24/06/2018

We have been coming to Sulfur for several years and decided to try a different hotel. I have to say there is no regrets. We were so pleased to be able to know what room we had. We called ahead of time and Cathy and Roxanne were so accommodating. When we arrived the General Manager was working the desk and checked us in. Ms. Tracy set the bar by working the desk the evening hours and making sure we had what we would like to have. The property is clean and well maintained. The room smelled good when you walk in. The restroom was clean and fresh. Thank you housekeeping for the experience we had. The breakfast area was clean and well stocked. The coffee was wonderful. We highly suggest this is the place to be. You won't regret it

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for your review! On behalf of the entire team, I want to thank you for staying with us. Your review makes us proud and motivates us to continue to strive for excellence. We enjoyed having you here and we can't wait to see you again!

"Great value, good location, clean, helpful staff"

5
21/06/2018

This hotel is well located, beside the Cracker Barrel and just west of Lake Charles. The staff is friendly, and the hotel is very clean, nice pool and breakfast area. Checked prices with other hotels in the area and this was actually one of the lowest, and the best I have stayed in around that area so I don't check anymore. There is a nearby Holiday Inn Express is also excellent, stayed there when the Western was full.

Kathy T, Guest Services at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for your review! Reviews like yours make us proud in our staff and hotel. We're glad you enjoyed your stay and we're looking forward to you staying with us again!

"Good waystop"

5
18/04/2018

I was on my way home and this was at the halfway point and I was too tired to continue safely, so I stopped. I have had good experience with this chain and the Sulphur property did not disapoint. I will utilize this property again.

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for your review! We're glad that you enjoyed your stay here and we hope to see you again when you're in the area!

"Very best baked goods for breakfast"

5
17/02/2018

This was the only hotel I stayed at twice on roadtrip. Once on the way to Orlando and once on the way back. It was such a lovely stay the first time that I wanted to stay here again. Very comfortable, clean rooms. Very quiet as well. But what sets this best western apart is the breakfast. They have huge cinnamon rolls and muffins that seem to come from a local bakery. Although I doubt that they do, but they were the highlights of our best western breakfasts. The eggs also change from an omelette style to scrambled. They were omelette the first stay and scrambled the second. It's nice to get a change from the typical scrambled.

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for your amazing review! We're very glad that you enjoyed our breakfast. Our lemon cranberry muffin is definitely a personal favorite of mine. We hope to see you again when you're in the area!

"The Room was not smoke free."

3
17/02/2018

As soon as I walked in the room I could tell that it had been smoked in, you could smell it in the hall before I got to the room. The AC was blasting cold but as a non smoker I could still smell it. The room was clean, the bed and pillows were comfortable and didn't smell of smoke. I did talk to the manager the next morning and she was very pleasant about it. I'm assuming it's an ongoing problem for them. The young receptionist the night before must have been new because she gave us a Rewards card rate and then I noticed on the paper before I initialed that she had put $134.00 instead of $120.60 a night. She corrected the mistake but any question I asked about using rewards points or the $10.00 card for the promotion that just started, she was pretty clueless. I felt she needed someone experienced to help her through the training process a little longer. I also wish that on the bill that you would show the customer the Best Western discount deducted from the room rate. We all like to feel that we aren't being taken advantage of because we are older.

Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for your honest review. We're glad that you found the room comfortable and clean, and we do apologize that there were some issues during your stay. I can assure you that we have taken care of the smell issue in the room that you were in. We're also setting up training for our employees to be more knowledgeable in Best Western Rewards and the current promotions so that we can answer any questions you may have. We hope that you will give us another chance when you're in the area again.

"Best hotel in Sulphur"

5
12/01/2018

I have stayed at every hotel in Sulphur and this one is by far the best for quality, cleanliness, and service. Everything had been perfect just about every time. Staying anywhere else is just waste of your money

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for rating and reviewing your stay with us! We are very excited to see that you enjoyed your time with us, and we hope to see you again soon! At Your Service, Tracy French General Manager

"Soccer tournament"

5
06/01/2018

The staff went out of their way to provide a pleasant experience. That could not have been any nicer, from checking to breakfast to checkout. They had a great breakfast with healthy choices too. The room was extremely clean. The bed and pillows were average, but still worth staying here just bc of the staff and breakfast! Hey obviously place great emphasis on customer service.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for your feedback and kind words! We are so happy that your time here was enjoyable - it was a real pleasure having you and your group stay with us. We hope to see you again in the near future! Sincerely, Tracy French General Manager

"Roxanne at the front desk is excellent!!"

5
04/01/2018

This hotel is an excellent choice with Disney like service. Plus it is seemingly ten steps from a Cracker Barrel from Cracker Barrel. I am charter bus driver, and today I arrived with a bus full of high school soccer players. Mrs. Roxanne handled this large group very professionally and efficiently. When faced with any task she was quick to help as well as deliver above and beyond service. For these reasons whenever I take a group to the lake Charles/ Sulphur area I will recommend Best Western Plus Executive Hotel & Suites.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience! We are so excited to hear that you enjoyed your stay with us, and that Roxanne made it that much more special. She is a true gem! Your feedback is greatly appreciated, and we hope to see you again in the future! At Your Service, Tracy French General Manager

"Smoked out"

2
31/12/2017

Got a queen double smoking. I did not want smoking or a queen bed. Though location is pretty convenient, Directions are confusing. Wasn't worth $120. Need to be upfront with smoking preference. Smoking is the exception these days. Smoking is illegal is most public places.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tracy French General Manager

"Didn't not get room I reserved"

3
13/12/2017

I booked through my best western rewards points. I called and spoke with a rep and got the room booked, non smoking 2 queen room. Upon arrival i was informed all they had available with 2 beds was smoking. I said no thanks since neither my co-worker or myself smoke. Only other option was a king suite where one of us had to sleep on the pull out couch bed. It was terrible u shaped . You could seriously squeeze the mattress flat with 2 fingers. We told front desk and she said she forgot to give us the foam pad to go on top. This helped but was still awful. We asked for another room but they wouldn't budge.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Please accept our sincerest apologies for the inconvenience during your stay with us. Unfortunately, due to an error in our system, the room you originally reserved for your stay was not available. Please be assured that this type of issue is not typical of our hotel. We constantly strive to meet and exceed our guests' needs; we are so sorry that we were unable to do that during your time with us. As a show of our apologies, we would like to offer you a complimentary one-night stay on your next trip to our area. Please contact me directly at (337) 625-9000 to make arrangements for this, or to discuss any other way in which we can make this up to you. At Your Service, Tracy French General Manager

"Great service at a good price."

5
10/12/2017

If you're interested in a clean room with great service in the Lake Charles area, this is the one. It is convenient to I-10 with some good restaurants and gas stations near-by. Highly recommend this location.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for rating your stay with us, and for sharing your experience with other travelers! It was our pleasure having you as our guest, and we are excited to see that your time with us was so enjoyable. We look forward to seeing you again in the future! At Your Service, Tracy French General Manager

"Lake Charles Stop"

4
27/11/2017

Traveling from Biloxi MS this provided a convenient location to stop outside of Lake Charles. Room was clean and accommodating. Slept very well. Enjoyed the full breakfast the next morning. If you need a place to stay but don't want to be in Lake Charles I recommend this location.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for rating and reviewing your stay with us! It was a pleasure having you as our guest, and we hope to see you again soon! At Your Service, Tracy French General Manager

"Brief but Good stay"

5
24/11/2017

Had to find a place to stay as my grandson was in a swimming competition in Sulphur LA. I got the room so I could be close to the site. He qualified in the prelims to race in the finals the next day so I was happy I had the room so I could watch this as well.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Congratulations to your grandson for making it into the prelims! We hope you enjoyed your stay with us, and we look forward to possibly having you as our guest again in the future!

"Fishing trip"

5
10/11/2017

I took my brother and some of his friends to hackberry on a fishing trip there were no cabins or rooms there so I used my points and got rooms for us the staff made breakfast was ready early for us the are very nice one of the best hotel breakfast I've ever had

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for rating and reviewing your stay with us! It was an absolute pleasure having you as our guest, and we were more than happy to get you and your guests started early with a great breakfast! We hope your fishing trip was a successful one, and hope you will come see us again soon! At Your Service, Tracy French General Manager

"Good stay"

5
18/10/2017

Nice big room in very good condition. Very clean and up to date. Staff was very helpful. I was here on business and had plenty of room to set up my temporary office. Convenient to I-10. Will certainly stay again.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for sharing your experience with us and other travelers! We are very excited to hear that your time with us was comfortable, productive, and enjoyable. We hope to see you again on your next trip to the area! Sincerely, Tracy French General Manager

"Best staff ever! Great hotel!"

5
16/10/2017

Rhonda, Sarah, John at the front desk, and everyone else really went out of their way to assist in many ways and gave great recommendations.Rooms were very clean, pool was always clean. Food was always stocked at breakfast and coffee was always fresh. But the staff really went out of their way!

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Brandi, Thank you so much for rating and reviewing your stay with us! It was absolutely our pleasure having you as our guest. As we constantly strive to provide all of our guests with only the highest levels of service, cleanliness, and comfort, we are very excited to hear that we met those goals with you. We hope to see you again in the future! At Your Service, Tracy French General Manager

"Great Breakfast!"

5
03/10/2017

Welcoming check-in by a wonderful young lady. The room was roomy and clean. The layout of the room allowed for room to work in the desk area. We had pleasant stay. Breakfast was great! I will stay again when in this area.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience from our hotel with other travelers! We are excited to see that the accommodations, staff, and especially our signature breakfast, made your stay both memorable and enjoyable! We strive to provide all of our guests with only the highest levels of service and amenities, and feedback such as yours not only allows us insight on what our guests want, but also to recognize our staff for their efforts in providing superior service. We hope you will come and see us again in the future! Sincerely, Tracy French General Manager

"Hurricane Harvey Evacuees"

5
07/09/2017

The Staff at the hotel are the best people ever. They were very friendly and welcoming. Always asked if we needed anything and if we were ok. Ms Brandi one of the hotel employees even cooked gumbo one night and invited us to eat. They all made us feel like family.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for taking the time to share your experience from our hotel with other travelers. It was absolutely our pleasure to have you as our guests. We hope you see you again in the future, under better circumstances! At Your Service, Tracy French General Manager

"nicely appointed, good night's rest"

4
18/08/2017

I stayed here recently on a business trip. Friendly check-in. I had a king room with separate seating area, large and comfortable, everything was clean. Mini-fridge, microwave, and in-room coffee available. HVAC unit below the window average. Good bed, nice sheets, but no soft pillows available. They were all, IMO, big and overstuffed so if you want a small or soft pillow bring your own. Good closet space, plenty of hangers. Plenty of counter space in the bathroom. Good toiletries. Good shower. Towels not particularly soft. Had trouble with the room wifi on my iPhone but I think that was my phone, it worked great with my Windows laptop. Average desk and chair. Only one outlet on top of the desk though. A business oriented hotel should always have at least two grounded power outlets on top of the desk. One for a device charger and one for a laptop charger. Good breakfast with eggs and cereal and bacon and sausages and waffles and so forth. Only instant oatmeal though. Overall I was happy and would stay here again.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for reviewing your stay with us and sharing your experience with other travelers! Your feedback is greatly appreciated, and will be used to facilitate the delivery of a superior experience for all of our guests in the future. We hope you will visit us again on your next trip to the Sulphur/Lake Charles area! Sincerely, Tracy French General Manager

"Amazing accomidations"

5
14/08/2017

The hotel staff was amazing. They were very accommodating friendly and on point. From the front desk to the maintenance and cleaning staff they all were amazing and friendly. We will be back. We came for a family vacation and originally stayed at a resort that was nasty and not very accommodating after carefully considering cutting our vacation short we decided to go to this hotel and wish we would have the first night we got to the resort. Thank you Best Western for making our vacations awesome.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience from our hotel with other travelers! As we constantly strive to provide only the highest levels of service, cleanliness and comfort for all of our guests, it is feedback such as yours that assists us in recognizing our staff for the roles they play in achieving those goals and making a real difference in someone's stay! It was absolutely our pleasure having you as our guest, and we hope you will stay with us again in the future! At Your Service, Tracy French General Manager

"Great Trip!!"

5
09/08/2017

Rhonda was so helpful with check-in. The entire staff was very accommodating. The rooms were clean and the breakfast was a plus. The customer service was excellent and we enjoyed our stay. I will come back for future visits.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for sharing your experience from our hotel with other travelers! As we constantly strive to provide our guests with only the highest levels of service, cleanliness, and comfort, it is wonderful to see that we met the mark during your stay. We hope you will come back and see us again soon! At Your Service, Tracy French General Manager

"Great night sleep"

5
28/07/2017

The customer service was excellent and we enjoyed our rest. We received extra blankets and a cot which made our stay so comfortable. The manager went to extra steps to go find the cot for us. That was an definite plus along with that reminds me the size of the room yes awesome. A good night sleep and good breakfast to start our morning drive home. Best Western Plus you're # 1

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience from our hotel! As we constantly strive to make our guests' stay memorable, comfortable, and special, it is wonderful to see that we met the mark during your time with us. We sincerely hope you will visit us again on your next trip to the area! At Your Service, Tracy French General Manager

"Great place to stay for buisness or pleasure"

5
26/07/2017

I have stayed multiple times, and for extended periods of time for business. The front desk staff are very accommodating and go above and beyond to resolve any issues. Housekeeping is fantastic, always a clean room at check in and throughout my stay. The rooms are cleaner than the casino hotel and a lot cheaper. For extended stays, I would recommend one of the 2 room suites. lots of extra room.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Mr. Shaw, Thank you so much for rating and reviewing your experience with us! We always look forward to your visits, and we appreciate the opportunity to serve you. Your feedback is important to us, as we constantly strive to provide you and our other guests with the highest levels of service, quality, and comfort. Again, thank you for your patronage, and for your review. We hope you will come visit us again soon! At Your Service, Tracy French General Manager

"great trip from mexico and a stop in"

5
18/06/2017

all was great --- staff and hotel in general -- kids had a great time in the outdoor pool we stopped in for a hotel after traveling on the way back from mexico -- really tired -- we got a total of two rooms -- loved that we had a laundry facility to use free of charge so that we could catch up on the laundry from the previious few days of travel ,,,,, great place and will return again

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you for sharing your experience from our hotel with other travelers! It was certainly a pleasure having you and your family as our guests. As we strive to provide our guests with a comfortable and enjoyable experience, it is wonderful to see that we met the mark with you! Again, thank you for your feedback, and we hope you will come see us again in the event your travels take you to our area in the future! Sincerely, Tracy French General Manager

"Great Southern Hospitality"

4
13/06/2017

They have the best breakfast of all the comparable hotels we've been to. Cinnamon rolls and the frittata were great. Paula went above and beyond to make our breakfast experience enjoyable! Will definitely stay again when passing through the area.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for reviewing your stay with us, and for sharing your experience with other travelers! As we constantly strive to provide our guests with the highest levels of comfort and service, it is wonderful to see that we met the mark with you. Your compliments are being shared with the staff so that Paula may be recognized for making your stay both pleasurable and memorable! We look forward to having you as our guest again in the future! At Your Service, Tracy French General Manager

"One day was good and one was not"

3
13/06/2017

First day was great. When we came back in from our family reunion on Saturday afternoon the room had not been cleaned, garbage not taken out. Very disappointed since I had told my cousins how nice the place was on Friday night.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Ms. Bridges, Thank you for rating your stay with us, and also for sharing your experience with other travelers! It was a pleasure having you as our guest. Please accept our apologies regarding any inconvenience experienced during your stay. This issue has been investigated and addressed with the appropriate staff - according to our records, Housekeeping was not able to clean your room due to the presence of a "Do Not Disturb" sign on your door. In order to insure the utmost comfort for our guests, Housekeeping does not enter any room that indicates the guest's wish not to be disturbed. In the future, we will be sure to communicate this type of information to our guests so that any confusion can be avoided. Again, thank you for choosing Best Western Plus for your lodging needs! Your patronage is greatly appreciated, and we hope you will give us another opportunity to be your "home away from home" in the event that you travel to our area again! Sincerely, Tracy French General Manager

"EXCEPTIONAL HOSPITALITY"

5
11/06/2017

Great Hospitality. ..Had a very minute discrepancy w/ a couple of pillow cases. Amber(front desk) went above & beyond to take care of the matter. One of the beds squeaked every time you moved; but that still wasn't enough to cause the stay to be unpleasant. Otherwise, the beds & pillows were comfortable. Every staff member we came into contact with from front desk, house keeping & even those in the breakfast area were friendly, polite & courteous. You guys are the TRUE DEFINITION of exceptional customer svc & hospitality! Will definitely stay here again whenever I'm in the Lake Charles /Sulphur area!

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience from our hotel with other travelers! We are so happy to hear that you were happy with the service you received while staying with us. While we understand the issues you experienced were less than pleasant, we would also like to thank you for allowing us the opportunity to make things right. Again, thank you so much for your patronage to our little corner of Louisiana. We hope you will come and see us again soon! At Your Service, Tracy French General Manager

"Lack of security"

5
05/06/2017

No night security. UNACCEPTABLE!!!! A hotel sold out in a high crime area must have security. Very wrong leaving a woman by herself at night. The hotel is in an area of a major industrial boom with thousands of people in from all over the US and from other countries.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for your feedback, and for rating your stay with us. The information you provided is very much appreciated, as we hold the comfort, service, and safety provided to all of our guests and staff members in the highest respect. We appreciate your patronage, and are happy to hear that you enjoyed your time with us! Sincerely, Tracy French General Manager

"Good in between Motel"

4
05/06/2017

If you like gambling at Isle of Capri and Delta Downs then this a perfect motel for you. It is about 15 miles from Delta Downs and about 5 miles from Isle of Capri. It is right off of I10 so it is easy to get on or off of the freeway.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thanks so much for rating your stay with us! Your feedback is very valuable, both to us at the hotel as well as to other travelers. We hope you will come back and see us during your next trip to the area! At Your Service, Tracy French General Manager

"Will Stay again"

5
05/06/2017

Very clean, quiet. It is used by many area workers but only seen at night in small groups. They kept to themselves and other than seeing their trucks, wouldn't even know it. Friendly staff, good food.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience with other travelers! We are so happy to see that you enjoyed your time with us. We hope to see you again soon! At Your Service, Tracy French General Manager

"OOPS"

1
25/05/2017

When we arrived at the Hotel the reservation didn't appear on their computer at all. I had to pay for a room that we had already booked and now I have to unsnarl the Banking Issues. The Hotel was good. There was not enough towels in the room for us.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Thank you so much for bringing this matter to our attention. Please accept my personal sincerest apologies for any inconveniences this issue may have caused for you. Let me assure you that this type of situation is not in any way typical of our hotel. I invite you to please contact me directly at 337-625-9000 so that we can discuss the issue further and find a way to make this up to you. I look forward to hearing from you so that we may have the opportunity to earn back your trust. At Your Service, Tracy French General Manager

"Fabulous Hotel!"

5
23/05/2017

This hotel has it all! Our room was spotless, the common areas were great and the landscaping was spectacular. Loved the pool area also. You had your choice of sun or shade. The biggest plus was there is a Cracker Barrel next door. We walked to dinner!

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Virginia, Thank you so much for reviewing & rating your stay with us! As we constantly strive to provide our guests with the highest levels of cleanliness, comfort, and service, it is wonderful to hear that we met the mark with you! If we can be of further assistance, please do not hesitate to contact us. We hope to have you as our guest again soon! Thank you, Tracy French General Manager

"Great employees"

5
27/02/2017

The employees at this hotel are friendly and will do anything they can to make your stay as pleasant as possible. Breakfast was great. Rooms were very clean and up to date. location was great to get to a casino in Lake Charles. Wonderful place to stay.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Dear JeanM771, Thank you so much for taking the time to share your experience from our hotel with other travelers! As we consistently strive to provide our guests with the highest levels of service, comfort, and cleanliness, it is wonderful to see that we were successful in our efforts. Your compliments to the staff are being shared so that they may be recognized for their efforts in making your stay a memorable one. Thank you for choosing our hotel while traveling through the Lake Charles/Sulphur area. We sincerely hope to see you again soon! At Your Service, Tracy French General Manager

"Sulpher LA Best Western"

5
15/02/2017

Doing work at one of the local refineries, This is a great location and a clean, comfortable place to stay. The staff is always helpful and outgoing. Would recommend it for a long term and a quick overnight while traveling.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Ryan, Thanks so much for rating your stay with us! We are so happy to hear that you enjoyed your time here. Your kind words are being shared with the staff so that they may be recognized for their efforts in providing superior levels of service, cleanliness, and comfort. Thank you for your patronage; we hope to see you again soon! At Your Service, Tracy French General Manager

"pleasant"

5
09/02/2017

We had a pleasant visit to Lake Charles.At check in was given an extra discount I wasn't expecting which is always nice.Staff are pleasant and cooperative. When we had a slight problem it was taken care of in a timely fashion.Love visiting Lake Charles.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Dear Phyllis, Thank you so much for rating your stay and sharing your experience from our hotel with other travelers! I is wonderful to hear that you enjoyed your time not only in our hotel, but also in the Lake Charles area. We certainly appreciate you choosing us for your needs while in the area, and we hope to see you again soon! At Your Service, Tracy French General Manager

"Business trip"

5
05/02/2017

This hotel is close to places to eat. Check in was easy and the staff was wonderful. Quiet and comfortable. I would recommend this hotel to everyone. Rooms were clean and everything was in working order.

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Dear Robert P, Thank you for sharing your experience regarding your stay at our hotel. It is wonderful to see that you enjoyed your time with us! As we constantly strive to provide all of our guests with the highest levels of service, comfort, and cleanliness, it is great to hear that we "met the mark" with you. Thank you for your patronage, and we hope to see you again soon! At Your Service, Tracy French General Manager

"Good Stay for Business"

4
05/02/2017

Though I have had a few incidents with cleanliness, the instant I notify the desk, they address it and follow up to make sure it was resolved to my satisfaction. They go out of their way to make me feel welcomed and taken care of. I have been very comfortable at this hotel and have been staying for long stretches while working a project in the area. They have made it very easy to be there and when having to stay extended periods while working, this is a big plus for me!

Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this review
Dear Ardene, Thank you so much for taking the time to share your experience at our hotel with other travelers! While we regret that there were issues with the cleanliness of your room, I truly appreciate the feedback you provided so that we were able to correct those issues. And of course, I am so happy that you were satisfied with the results and that you continue to choose us as your "home away from home"! We look forward to seeing you on your next trip to the area! If I can be of further assistance at any time, please do not hesitate to contact me! At Your Service, Tracy French General Manager

"Business trip to Sulphur La"

5
20/11/2016

I spent a week in this hotel on my business trip to Sulphur La. The room was very spacious and comfortable, It is in a great location and easy access from the interstate.. The manager Tracy French was very kind and made me feel like a VIP on my stay. The have a great warm breakfast every morning with great selections and choices daily.. It was a pleasure to end my day and know that I was going back to comfortable place to stay where everyone on the staff was kind and pleasant .I spend 40 + week a year in Hotels and this one will rank at the top of the list as far as places I look forward to coming back to next year. If you are going to be in the Lake Charles area this hotel would certainly one I recommend you consider.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Jerry R, Thank you so much for taking the time to share your experience from our hotel with other travelers. I am so happy to hear that you enjoyed your stay with us, and that you look forward to coming back! As it is our goal to make every guest's stay memorable and special, I am so glad to hear that we met that mark with you. We look forward to seeing you again on your next trip to our area! Sincerely, Tracy French General Manager

"very nice stay Great Motel"

5
22/10/2016

First off let me just say that the service at this Best Western is over the top awesome, such a wonderful bunch of people, very friendly, and will definitely bend over backwards to accommodate you. The room was very nice, bed was great, woke up with no backache! Conveniently located right off the interstate, and next door to a Cracker Barrel, which I might add you will not need to visit for breakfast because this Best Western serves up a fantastic breakfast, such a variety buffet, really good food! and coffee is the BEST!...I don't normally do these reviews on motels but this place really impressed me for a motel stay...and to top it off, their fitness room had everything I needed to get in a quick workout...seriously will be staying here again

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you so much for taking the time to share your experience at our hotel with other travelers! As we strive to provide our guests with the highest levels of service, cleanliness, and comfort, it is wonderful to hear that we met our goals during your stay. Your kind words are being shared with the staff so that they may be recognized for their efforts in "wowing" our guests and making everyone feel at home. We hope you will come back to see us again! Thank you, Tracy French General Manager

"business trip"

4
16/10/2016

overall was fine. bed was a little hard, but amenities were satisfactory and hotel personnel was very nice. trash was not emptied daily, but room was touched up daily which was sufficient. plenty of space and convenient layout for business use. all in all was a good experience and will return for my next business trip

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Arlene, Thank you for taking the time to share your experience regarding your recent stay with us. Please accept my apologies regarding the issues that you experienced. As we strive to provide all of our guests with a superior stay, we will be using your feedback to improve our services. We look forward to your next stay with us, and hope that we will be able to "wow" you! Thank you, Tracy French General Manager

"Best Western Plus"

5
12/10/2016

I was very pleased with this stay from the front desk all the way to our room. The staff were friendly and efficient. The rooms were clean and nicely decorated. The hotel was quiet at night. Highly recommend this facility. Conveniently located near several food options.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Doris C, Thank you so much for taking the time to share your experience with other travelers. It was our pleasure to have you as our guest during your recent trip to our area! We are so pleased to hear that you were happy and comfortable with our staff and our hotel. As we strive to provide all of our guests with a "home away from home", it is great to see that we seem to have met that mark with you. Your patronage is greatly appreciated. We hope to see you again soon! Thank you, Tracy French General Manager

"Our stay at Best Western"

5
22/07/2016

Everyone at Best Western so very nice and truly wanted our stay at their motel to be the best in service and comfort. The friendliness made us feel welcomed and at home. The morning breakfast could not have been better and the employee setting up the breakfast truly wanted us to be satisfied with the breakfast served, which we were.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Patricia, Thanks so much for taking the time to share your experience with other travelers! And thank you so much for your kind words. Your comments are being shared with the staff so that they can be recognized for the excellent service they provided, and for making your stay a memorable one. We hope to see you again in the event that your travels bring you through our area! At Your Service, Tracy French General Manager

"Hotel Stay"

5
19/07/2016

I was very pleased with my stay at this hotel. I will always use this hotel in the future. The staff was perfect, reminded me of the lady name Flo on the progressive insurance commercial. Super Fantastic.

"Excellent Hotel Choice"

5
14/07/2016

There are a number of hotel choices in the immediate area to this one. I had stayed at a couple of the other facilities before I tried this one. Since staying at the Best Western, every time I come to Sulphur I chose this facility. I never even bother to check the others. Always extremely satisfied with service and accommodations.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Curt, Thanks so much for sharing your experience at our hotel with other travelers! We are so honored to be your "home away from home" when you come to our area, and we very much enjoy having you as our guest. We look forward to your next visit! Thank you, Tracy French General Manager

"Great rates and comfortable stay for Axiall contrators"

5
12/07/2016

This hotel is top notch, and really goes the extra mile to make your stay great. My boyfriend is working on a contract down there, and those early mornings the breakfast staff have "to go" breakfast ready for the guys. The beds are beyond comfortable, the staff are considerate, and overall great stay and well worth the money spent.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Tiffany, Thanks so much for taking the time to share your experience at our hotel with other travelers. It is great to hear that you enjoyed your stay with us! We strive to provide our guests with the highest levels of comfort and service - in other words, we try to provide everyone with a "home away from home". It's wonderful to see that we met that mark with you. Your comments are being shared with the staff so that they can be recognized for their efforts. Again, thank you for sharing your experience. We hope to see you again soon! At Your Service, Tracy French General Manager

"Perfect"

5
11/07/2016

I can say enough about Rhonda at the front desk, she was very friendly and helpful, very good personality , Great job ????????. Romo clean ,confortable,quite. Breakfast was good !and very close to the casinos. Great stay????????????????

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Anedad, Thanks so much for taking the time to share your experience at our hotel with other travelers. Your feedback is greatly appreciated! Thank you as well for your kind words regarding our staff, your room, and breakfast. Your comments are being shared with the staff so that they can be recognized for their efforts in providing superior guest service. We hope to see you again soon! Thank you, Tracy French General Manager

"Mixed review"

3
25/06/2016

We stayed here for business and when we needed to extend our time, for another week, they were very accommodating. Until 3 days later when they tried to kick us out of our. Then we extended again, as our business still was not finished, with no issues. The kitchen crew, especially Paula, are great. She was very helpful and went out of her way to suggest places in the area to visit on our weekends. My biggest complaint was the cleaning staff banging on the door when we clearly had the do not disturb sign on. Then how rude she was. Then the desk bombarded us with phone calls. Do they not understand what "do not disturb means"? Or is it a lack of respect or consideration for their guest needs or wants? We are here on business. Working in the heat, and there was a group of young softball players running around on the second floor all night. Its was a Saturday morning, If we want to sleep in or relax, why are we being disturbed?

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Nadine, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We are so happy to hear that you were pleased with your breakfast experience. Please accept our sincerest apologies for the inconveniences you experienced in regards to the noise and disturbances. Be assured that these issues are being investigated and addressed with the appropriate staff in order to prevent this type of experience going forward. We constantly strive to provide our guests with a quiet, comfortable environment, and would like to make this up to you. Please feel free to contact me directly at 337-625-9000 so that we may discuss how we can make things right. At Your Service, Tracy French General Manager

"Last minute visit with friends"

4
24/06/2016

The staff is friendly and welcoming. The room was excellent and clean. The bed was more firm than i care for, but otherwise it was good. The pillows were soft and comfortable. The air conditioning worked beautifully - this was in June, so it really had a workout. The breakfast was varied and adequate but not the best I've ever had. All in all a pleasant and enjoyable experience.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Alice, Thanks so much for providing feedback from your recent stay with us. We are glad to hear that you enjoyed your time here. As we strive to provide our guests with the best experience possible, it is feedback such as yours that not only allows us to recognize where we are succeeding, but also in what areas we need to improve. We hope that you will stay with us again the next time you're in our area! Thank you, Tracy French General Manager

"great stay"

5
12/06/2016

nice hotel with very friendly staff. clean room and lobby. breakfast was good and plentiful. pool area was clean and manicured. asked for extra towels and they arrived at our door before i could even put the phone down from requesting them!

Tracy F, Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you for taking the time to share your experience from your recent stay with us, and thank you so much for your kind words! As we strive to provide all of our guests with a great stay every time, it is wonderful to hear that we hit that mark with you. Your comments are being shared with the staff so that they may be recoginized for their efforts. We hope to see you again soon!

"Overnite Stay"

5
17/05/2016

Best nights sleep at a hotel. Mattress and pillows were very comfortable, better than some more expensive hotels I've stayed at. Hotel desk staff were very helpful with suggestions for places to eat, along with directions & menu to the one I decided on.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
David W., Thanks so much for taking the time to share your experience with other travelers. As we strive to provide all of our guests with a memorable and comfortable experience, it is great to hear that we met that goal with you. Your comments are being shared with the staff so that they may be recognized for their efforts. We hope to see you again the next time you're in the area!

"Great stay again"

5
09/05/2016

People are very friendly and courteous. Breakfast is very good. Stay at this location often and have no complaints. Enjoy staying there because it is near to places we have to go visit while in Sulphur, LA

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to share your experience! We look forward to your next visit!

"Awesome"

5
02/05/2016

We had reservations at another place; but, we did not feel safe nor did it look clean. We had a last ditch effort to call Best Western Plus again to see if there were any vacancies (softball tournament in town). They had a vacancy!! From the moment we called the first time to the time we left, the staff was wonderful. We even had a small problem (due to storms, a leak developed) and the staff took great care to move us to another room and made sure we were okay. They apologized numerous times (as if it was their fault that the storms occurred). I can't speak enough of how great this hotel and was a pleasure it was to meet the staff!! Thank you for all of your hard work!!

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to share your experience! We hope that you'll stay with us again the next time you're in the area!

"Very nice rooms"

5
31/03/2016

Great place to spend the night. Very comfortable bed and nice breakfast. Internet was a little slow, but overall a great stay. I don't have 200 words to say about anything but this dumb survey won't let me say only what I want to say, it requires 200 words. If this isn't 200 words then I quit.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to share your experience with us, and with other travelers. We are happy to hear that your stay was a good one. It is feedback such as yours that not only allows us to recognize the areas in which we are doing well, but also to focus on areas in which we can improve. Again, thank you for your time, and we hope to see you again!

"Work related stay, excellent staff"

5
23/03/2016

The staff was excellent from booking to welcoming me to the hotel. They immediately got me to my over sized room. It was a suite with two rooms and it was top notch. Highly recommend this hotel for anyone passing through the area. Rhonda at the front desk was especially helpful. She deserves a 10!

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for your kind words. As we strive to provide our guests with the highest levels of service and comfort, it is great to hear that your stay with us was an exceptional one. We hope you will stay with us again the next time you're passing through our area!

"Great place to stay, friendly staff"

5
21/03/2016

Great experience, awesome staff, easy check-in/check-out, fast internet, great air conditioner, ample breakfast...they even had contact solution when I ran out - only complaint was that the bed was a tad too hard.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you so much for sharing your experience regarding your recent stay at our hotel - it was a pleasure having you as our guest! As we strive to provide the highest levels of comfort and service for our guests, it is feedback such as yours that assists us in recognizing the staff for their efforts, as well as identifying areas in which there are areas for improvement. We hope to see you again soon!

"satisified guest"

5
16/03/2016

Desk personnel excellent, kitchen excellent and clean and the hostess in the kitchen was very polite .Very good coffee coffee.Good parking , walking distance to cracker barrel. Also very good room service. The beds were very comfortable.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you for choosing Best Western Plus as your "home away from home" during your recent trip to our area. It has been our pleasure to have you as our guest! As we strive to provide all of our guests with the highest levels of service, it is great to hear that you enjoyed your stay. We hope to see you again soon!

"Good Value"

4
12/03/2016

Stayed here for four nights while visiting wildlife refuges in southwest Louisiana because there are virtually no other options along the Creole Trail between Sulphur and the Gulf Coast. Other than the annoying sound from the A/C unit (typical in this price range hotel) and high speed internet that's not very "high speed," this Best Western delivers what most travelers would expect. The room was clean, bathroom was spotless, beds were comfortable, and the breakfast room was pretty typical. We found nothing that would deter us from staying here again if we should ever be in the area.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to share your experience. It is feedback such as yours that allows us to identify what areas in which we are meeting our guests' expectations, and what areas we need to focus on in order to provide a superior experience for our guests. We hope to see you again during your next trip to our area so that we may have another opportunity to serve you!

"Best Hotel in Sulphur"

4
28/02/2016

Nice rooms, good beds, pleasant service and a decent breakfast. Traveling on IH 10, take the Cities Service exit, go south and make the first right and then immediately right again in front of the Cracker Barrel Restaurant. Hotel will be on the left.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for sharing your experience! We are so glad to hear that you enjoyed your time with us. We look forward to seeing you again soon!

"Nice Hotel"

5
27/01/2016

Was a wonderful stay. Nice rooms and a good hot breakfast. Customer service was awesome. A little bit pricey though for the area. But recommend the stay there. I even left my pillow by accident and called them the next day and they had it there and we sent a friend by there to pick it up.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to share feedback from your stay with us, as well as other travelers! We are excited to hear that you enjoyed your time with us. We hope to see you again in the event that your travels take you through our area in the future!

"Great Stay"

5
04/01/2016

Great location, right off I-10. Nice, friendly workers. Rooms were very clean and offered free laundry. The people behind the desk were very helpful and kind while checking me in. Only bummer was the printer was out of service.

Tracy F, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for sharing your experience! I'm so sorry that the printer was out of service during your stay, but it is great to hear that the other aspects of your stay were good! We hope to see you again soon.

"Fun weekend"

5
20/12/2015

Like to get away for a fun weekend and this is located close to all the casinos.There is a Cracker Barrel next to it that we often use plus other resturants close by.We always enjoy our stay here. We usually just spend one night but our overall experience had been very good. This is not far from shopping center if you need or want something. We like our neighboring state. Good food, good people there.

Aaron N, Guest Relations Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you for the thoughtful review! We love our neighboring state as well! Y'all are welcome anytime! We hope y'all have a wonderful Holiday Season!

"road trip hotel stay"

5
29/11/2015

Hotel was a great place to stay while traveling across the country. Easy access to highway. If I could have stayed longer, I would have. Breakfast was great, room and premises were well maintained, staff was friendly.

AaronENichols80, Guest Relations Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you so much for the awesome review! Stop in to spend another night with us next time you are in our area. Have a wonderful Holiday Season!

"Another Great Stay at Best Western - Sulphur, LA"

5
10/11/2015

This is the second time we've stayed at this hotel and, once again, our experience was excellent. From reservation to check-out the staff was courteous, helpful and friendly. The complementary hot breakfast was delicious and varied day to day. The rooms were spotless and the bed and pillows extremely comfortable. Since our experience at this Best Western, we have stayed exclusively with chain and have never been disappointed. Highly recommended.

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you so very much for sharing your experience with us! We are honored to have you as our guest, and we are so happy that your visits to our hotel have been exceptional. We hope to see you again soon!

"Home away from home"

5
03/11/2015

I travel to the Sulphur/Lake Charles Area weekly from Houston for business. If the day has been long I sometimes stay over. I have been doing this for the last 10 years. For the last 8 or 9 years I have stayed exclusively at this Hotel. Why? The service, cleanliness and friendliness of the staff. Plus the breakfast is awesome! There are many other hotels in the area. And I've tried most of them! But I haven't found one that measures up to the Best Western. 3 employees called me by name and none of them were at a computer. They make a habit of making you feel at home.

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to leave feedback regarding your stay with us! It was a pleasure having you as our guest, and it is great to hear that your time with us was exceptional. We look forward to your next visit!

"Convenient to I-10, clean and comfortable"

4
18/10/2015

Stayed here visiting family and was pleasantly surprised. Conveniently located right off I-10, with free breakfast in the morning. Facility and room was very clean and comfortable. Showers had nice water pressure and hotel staff was very friendly at check in. Also has a cracker barrel and a waffle house in short walking distance.

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to leave feedback regarding your stay with us! We are happy to hear that you enjoyed your stay, and we will be using the feedback you provided to continuously improve services to all of our guests. We hope to see you again!

"housekeeping"

1
13/10/2015

horrific stay, room was never cleaned when agreed upon.never got extra towels and shampoo like i asked for, had to go to front desk and ask for more. i asked to change bedding and staff only made bed. totally not satisfied with overall performance.

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for the issues you experienced during your time with us. Please be assured that issues such as these are not typical of our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In regards to the cleanliness of your room - please accept my deepest apologies. The issue is being addressed with the appropriate housekeeping staff in order to prevent this type of problem in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If there is anything I can do to make things right and encourage you to give us another try, please let me know. If I can provide any assistance, please don't hesitate to contact me directly at (337) 625-9000. Sincerely, Tracy French General Manager BEST WESTERN PLUS Executive Hotel & Suites

"Feedback"

5
21/09/2015

Pleasant staff, Professional and friendly. Nice room. Was smoking room which is hard to find so was very glad to get one. Comfortable bed. Was offered use of pool, laundry area, computer hook up and breakfast in the morning.

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to share feedback regarding your stay with us! We are so happy to hear that you enjoyed your time with us. We hope to see you again next time you're in our area!

"Very Clean-Helpful Staff"

5
09/09/2015

Hotel was very clean inside out. customer service was excellent. bed and pillows were amazing. had a great night sleep. security was good. only problem was the room smell a bit like someone had smoked in there. but opened door for a bit and went away. breakfast area needs to be expanded. other than that i was very satisfied with hotel room and service. :)

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for providing feedback regarding your recent stay with us! As we strive to provide the highest levels of service and comfort to our guests, input such as yours assists us in identifying what we're doing right, as well as what areas we need to improve upon. We are so glad that you enjoyed your time with us, and we hope to see you again soon!

"Home Away from Home!!"

5
20/08/2015

This is a wonderful hotel. Super comfortable bed & pillows. Excellent breakfast - with brewed Community Coffee. Free USA Today and the local paper are provided. The best staff - caring, kind and helpful. We didn't want to leave. Just a great place. Adjacent to The Cracker Barrel.

MgrSulphur, General Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thanks so much for taking the time to leave feedback regarding your stay with us. We are so happy that your stay was enjoyable. We hope to see you again in the future!

"Comfortable, nice people"

4
17/08/2015

The hotel room is spacious, comfortable and clean. Internet was a bit slow and breakfast could be better, the eggs were way below my expectations, they were just fried eggs and were cold. Hot water for tea was not very hot (I did breakfast at 7am so I don't think that time was an issue. Everybody was nice. I forgot my toothpaste and in 3 minutes I had one form the hotel.

AaronENichols80, Guest Relations Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Thank you for your comments about your experience. We apologize for not meeting your expectations in Breakfast. We are looking into the issues you mentioned and we are taking actions to correct them to prevent this from happening again. We hope to have you stay with us again so we can show you a better experience at our property.

"another great stay in Louisiana"

5
17/08/2015

Tracy and the staff including Maureen,were very helpful in removing the stress and trials of traveling in the rain on I-10. The location is very QUIET and accessible off and on when traveling on I-10 East and West. We will pick this location the next time we are in west Louisiana. and the breakfast selection is very good and tasty and all the hot items were hot not luke warm and tasteless as I have experienced at other places. All my traveling issues were removed after a quiet relaxing sleep in those large comfortable beds at BEST WESTERN PLUS Executive Hotel & Suites, Sulphur, LOUISIANA.

AaronENichols80, Public Relations Manager at BEST WESTERN PLUS Executive Hotel & Suites, responded to this review
Tracy and Maureen are both jewels at our property. We are so very glad that staying with us gave you the relaxation you needed while traveling. We have forwarded your comments to the staff and look forward to your next visit!