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Best Western Hotel Downtown Sudbury Centreville, Sudbury

3.5/5  - basé sur 562 notations.
151 Larch Street, P3E 1C3, Sudbury, Canada - visualizzare mappa

Vieni a scoprire l'ospitalità del Best Western® Downtown Sudbury Centreville, situato a pochi passi dalla Sudbury Arena, dal Sudbury Theatre Centre e dalle sedi aziendali e governative locali. Situato nel cuore della città, questo hotel BEST WESTERN di Sudbury, approvato dalla CAA/AAA, può accogliere gli animali domestici e dispone di tutti i confort di casa, tra cui camere ristrutturate di recente e dotate di materassi con imbottitura a cuscino, colazione continentale gratuita, parcheggio gratuito e palestra. Desideri usufruire di servizi aggiuntivi? Chiedici informazioni sulle nostre nuovissime camere Executive con televisore LED da 32 e 42 pollici. Appena fuori dall'hotel, troverai a tua disposizione tutto ciò che Sudbury, Ontario, ha da offrire: il Science North, Dynamic Earth, il Bell Park, Tom Davies Square, la Sudbury Arena, il Sudbury Theatre Centre e numerosi istituti di formazione, tra cui la Laurentian University, si trovano ad appena cinque minuti dall'hotel. I viaggiatori d'affari non mancheranno di apprezzare l'accesso gratuito a Internet wireless e cablato, il business center aperto 24 ore su 24, il parcheggio gratuito, il ristorante e bar all'interno dell'hotel e la vicinanza alle sedi aziendali, agli uffici governativi e agli ospedali della zona di Sudbury, Ontario. Prenota in questo hotel di Sudbury, Ontario, e sperimenta il meglio della città soggiornando nel cuore di Sudbury al Best Western Downtown Sudbury Centreville. Prenota online oggi stesso e risparmia!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Downtown Sudbury Centreville

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Pareri dei nostri clienti

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Certificate of Excellence 2015
Basato sul parere di 559 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
211
Molto buono
146
Nella media
99
Scarso
58
Pessimo
45
CONSULTARE I PARERI SU
Affari Affari
218
Business Business
157
Da solo Da solo
42
Di coppia Di coppia
80
In coppia In coppia
129
In famiglia In famiglia
131
Viaggio con amici Viaggio con amici
33
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"AMAZING TRIP!!!!"

5
08/08/2018

AMAZING HOTEL!!!! Very clean rooms and amazing staff. We took a family trip from Vermont to The Polar Bear Provincial Park and stayed at the Best Western in Sudbury over night (each way). On both stays our rooms were very comfortable, clean and welcoming. I highly recommend this hotel! There is also a delicious indan restaurant in the near by area with an incredible potato dish!!

"DO NOT STAY HERE"

1
06/08/2018

Family moving from Alberta to Ontario. I'm an ex Best Western employee as well as a housekeeping trainer. We couldn't leave the Sudbury Ontario Canada location fast enough. The rooms were filthy. Management should be ashamed. BW needs to inspect this location. Food on the room floors. Hair embedded on the bathroom walls. Hair on hair dryer. Hair and dirt in beds. HOW IS THIS ALLOWED?

"THINK TWICE BEFORE BOOKING"

1
05/08/2018

My husband and I are traveling from Alberta with his son. I'm also a Best Western Employee in Alberta. Last night while staying in Thunder Bay I started reading the reviews, I got a serious feeling of uneasiness but I know from working at my hotel that some people lie and stretch the truth. Well my first impression when we arrived was *where the heck is hotel parking* and *there is a homeless shelter right across the street will our truck be safe* but since we are here and it was too late to cancel reservation. So we went in, and waited 25min for a front desk agent, then we had to go back outside in the rain across the road to get our belongings out of our truck. Once we got into the elevator I looked around and was afraid to touch anything as it was filthy and smelled of BO, then we get to our room needless to say the room had a fould odor, went to use the bathroom and there was pubic hair on the toilet seat. I had to line the seat with toilet paper. When I sat down I turned to my right to look at the tub, which also had not been cleaned in a VERY VERY long time as there was pubic hair and thick black scum all over. Also if it had been clean is it not proper to remove the nasty tub mat?? Needless to say I left with my husband and step son. No point asking for another room because I already feel like I need a tetanus shot. Spent the next hour trying to find a clean hotel to sleep. I may have been in with an employee discount but still I'm going to be out that amount plus the cost of our new hotel

"Excellent room service and cleaness"

5
04/08/2018

This hotel was very excellent condition and the service was very excellent and tidy. I really enjoyed my stay at this hotel. The comfort in the hotel room was very comfortable and tidy. Next time I would recommend this hotel to anyone.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review. We appreciate the kind words. We hope we have another chance to serve you in the near future. Thank you again for taking the time to share your comments.

"NO THANKS"

1
02/08/2018

A very disappointing stay. The air conditioner wasn't working 100%..and only working some of the time....it was one long sleepless night. The biggest complaint is the lady at the front desk in the morning. After telling me that they try their best ??? she would send maintenance to verify my complaint...it was verified I asked about an adjustment....room was $152.54 after tax...she offered a $20 discount.???? . I suggested that I should write an online review and she couldn't understand why anyone would do that...because they try their best and that I was threating her and she would withdraw that credit ..she finally offered a $25 credit because they're trying to do their best...which I suggested wasn't good enough. I should also mention that the pillows are terrible,the towels are starchy and the alarm clock didn't work. Thank goodness we have other choices.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We apologize that you did not enjoy your stay with us and will investigate your complaints and see where we can do better. Thank you again for sharing your review with us.

"Nice place to stay"

5
27/07/2018

It was a pretty standard room eith a decent breakfast spred. I found it to be clean and the mattresses were comfortable. Internet works, hair dryer worked, heat lamp worked, one night light didn't but that is hardly a problem. The staff are really friendly and helpful which sets them apart though.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your kind words with us. We are happy to see you enjoyed your time with us and we hope we have another chance to host you in the near future.

"Very nice hotel"

5
24/07/2018

Rooms were clean decor was really nice rooms were inviting and comfortable only downfall was the free breakfast eggs were not satisfying muffins were dry and crumbly hotel receptionist was awesome he was very friendly super nice guy,more hotels should have people like him two thumbs up to your employee.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We are happy to hear you found the staff attentive and friendly. We are constantly reviewing ways to improve breakfast so we will review your comments and see what improvements we can make. Thank you again for taking the time to share your thoughts with us.

"Please Don't Go!!"

1
24/07/2018

PLEASE! Do not ever stay at Best Western Sudbury Downtown. Staff poorly trained as confirmed by Kumar T (Supervisor) and management Christine Megamory will not attend to your concerns or have the common decency to return your calls. Learned today that communicating with customer service Best Western resolves nothing. “We can't override the decision of a hotel Ma'am”. Well as always we can make decisions to advise our friends and family to stay at other chains and hotels. File a complaint with the better business bureau, and the chamber of commerce, review on several vacation sites....going to be busy but I will be heard....

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts. We will review your comments.

"Poor location and tiny room"

1
23/07/2018

This best western is located right across the street that was frequented by questionable people throughout the day and night. It is clearly in an undesirable part of town. The room was incredibly tight, and the hotel was unbearably warm. Even at maximum settings the dates AC unit was unable to bring the temperature down. The lack of a fan in the washroom meant that even a brief shower left the whole room warm and damp.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We apologize that you did not fully enjoy your time with us. We will certainly review your comments and see where we can improve based on them. Thank you again for sharing your thoughts.

"Excellent Stay!!"

5
17/07/2018

Excellent Stay! Great Location! I received great service from the hotel staff, very friendly and helpful! Vina who assisted me at check-in, called the room to make sure everything was to my satisfaction! Its great to stay in a hotel that invests in new updated rooms and new technology. I did not have to worry about card deactivation as they are using tap! Definitely a relaxing stay!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are very happy to see that you enjoyed yourself so thoroughly with us. We are also happy to see you noticed the recent upgrade to tap locks and hope we have another chance to host you in the near future. Thank you again for your review.

"downtown location close to all you need."

4
10/07/2018

The staff was very knowledgeable even the little trainee woman got us to our reservation quick. In less than 5 minutes we were in a clean bedroom with modern style furniture. The only minor glitch was the AC unit but an employee came quickly and fixed it.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your comments with us. We are glad to hear you enjoyed your time with us and that we were able to fix your one issue right away. We hope we have another chance to host you in the near future and once again thank you for sharing your review.

"Best Western was Best for us"

4
26/06/2018

My wife recently visited Sudbury to attend a family memorial; the Best Western was chosen due to it's proximity to the venue. The front desk staff were very helpful; Vina in particular was friendly and quite knowledgeable. The room was clean and breakfast was great. This area of town may be a little sketchy, but the Hotel was certainly a great place to stay. Parking is right across the street.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are very happy to hear you found the staff friendly and helpful. We hope we have another chance to host you in the near future.

"never go back"

1
20/06/2018

My husband wanted to go to Sudbury for his birthday getaway, we got to Best Western hotel downtown at around 1 am after a long drive from Toronto, it was a very small hotel with only 1 person working at all times, we checked in, I told the front desk that we were celebrating my husband's birthday, he said " don't worry mam I will give you a nice room". We got to our room tired, exhausted and sleepy, we washed up and went to bed, the first towel I got did not feel fresh, I used another one and went to bed, the sheets/ bedding were not tucked in properly on the sides, were not clean, I can smell perfumer on the pillow and dust around, the light on the side of the bed did not work... I could not sleep. In the morning I open the curtain and looked around and saw (I wish I didn't see) stain on the sheets, chocolate crumbs in the side night table drawer, can food and junk food in the dresser drawer, baby foot prints on the desk, baby hand prints on the picture on top of the desk, shower curtain was dirty, stains and the big mirror on bathroom door, we could not find the remote control for the TV.... as soon as I got to front desk, I told the lady Vina about the things I saw in our room and she said "oh! So sorry about that, I will get the cleaning lady to clean everything", we went for breakfast, YUK! Coffee was watery, eggs were not cooked well, there was 2 donuts, 4 bagels, around 4 small muffins, not much to choose from, waffle machine was dirty, stains on the dishes and cutlery... I had cereal and tea only in a take out cup When we went up that after noon the room was a little cleaner, all the things I told Vina about were cleaner but not perfect, there still was crumbs in the drawer and stains on the mirror… I gave up. At check out time, the front desk said “sorry but we cannot give you any discount, we can only give you points for other stay at Best Western”, I did not like that but there was no manager to complain to. He gave me a phone number and said “call Vina and talk to her, she is the owner”. I called Vina 2 days after we checked out, she said there is nothing else she can do, only offered me point for my next stay. I/We will never ever go back to this hotel, it was an overall bad experience.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We will have to agree to disagree on some of these issues you speak of, as despite our best efforts, we were unable to please you on your recent stay. We are unable to offer a discount when it is accompanied by threats of posting negative social reviews despite the staff going above and beyond with numerous requests and offers of changing rooms. Thank you again for sharing your thoughts with us and we hope any upcoming travel plans you have turn out better for you.

"Great downtown hotel"

5
20/06/2018

The one thing a hotel can not change is it location. It is a downtown hotel. But looking past that it is a great hotel. Clean rooms, helpful staff. great breakfast. We parked across the street with no problems. One of my pet peeves is finding the ice machine. It never seems to be on my floor. Oh well I needed a new hobby.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad to hear you enjoyed your time with us and we hope we have another chance to host you in the near future.

"All I can say is don't stay here"

1
07/06/2018

Did get a parking spot in back note parking spots are across the street. Christine the woman who checked us in allocated us room 516. We were experiencing issues with AC unit, it kept shutting down and not turning back on even though the temperature was set low. I later find out from the reviews that this is an ongoing issue. Also when I turned on AC right away you could smell dust and mold and I knew the filter needed to be cleaned. I washed in sink and it was filthy. called front desk and Christine gave us tips for AC unit. As soon as we walk in the room it is warm. We do the trick that Christine told us and it started again. at 9 pm we are in bed again the AC unit kicks out! I call down to Christine, who not once apologized. We told her to move us or give us a discount (but she would only credit us $20 credit for the AC) not good enough for us. We told her to move us, she said the hotel was full! Okay we are leaving and we want a refund. She came to the door and said she would move us next door. Fine! we move to 517 I pull off the foot of the bed cover and WHAT! it looks like wine or who knows what is sprayed all over the cover. I pull the duvet cover off and WHAT! There is blood spots on the duvet! I call down to Christine and asked for a new duvet - her response "oh we don't have anymore". I went back to our old room and got the duvet from the queen bed and used that and put the dirty one in the other room. We then crawled into bed and damn the AC unit shuts down again! I give up. In the morning we quickly shower and there is mold on the shower curtain! I just did not want to touch anything! We grudgingly had breakfast downstairs and I checked out. Christine was back at the front desk and she said nothing about the mess we encountered yesterday. No apology, no offer of compensation, no sympathy, nothing! Obviously the lack of caring from the front desk manager shows thru all the staff. It flows down and this hotel is a mess. Even the coffee table in the lobby that had a layer of dust on the shelf below that someone had written in. Obviously cleaning here is not a priority. It comes down to people caring about their product or service and they don't here.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We apologize that you did not enjoy your time with us. We will review your comments and review the policies and procedures with the necessary departments to avoid any repeat occurrences of what you say you experienced. Thank you again for sharing your thoughts with us.

"Not impressed - must read about parking"

2
07/06/2018

We were not told they were filming a movie in the hotel restaurant. The streets were cluttered with movie staff, trucks and generators (noise) - had we known we would never had stayed here. Light by bed didn't work. Turns out it was unplugged and we had to move furniture to access plug but when we did get it to work, the light bulb was burnt out on one side. Bed was comfy. Pillows not so much. Noisy - sound from hall and next room and music from street bothersome. Men talking in next room until well after 12:30am and in hall kept us up. We do expect "city noise" when we are downtown but not all the hotel noise. Went for breakfast and they were out of eggs and cutlery. I went to the front desk and was told "they were coming". After about 20 min someone brought plastic cutlery to replace the metal that they were out of and eggs. By now we were late to depart. Parking was in a tiny lot in the back or across the street in another very small lot. A lot of kids, people etc. wandering around. Don't leave anything in your car. I would never return to this hotel. Best Western Plus? I don't think it deserves the plus.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We apologize that you did not enjoy your time with us. We will review your comments and review the policies and procedures with the necessary departments to avoid any repeat occurrences of what you say you experienced. Thank you again for sharing your thoughts with us.

"Stay, walk sleep and enjoy!"

5
29/05/2018

Being downtown, this is a great place to stay. Absolutely no issues at all! Clean rooms, great breakfast, easy walking distance to great places to eat! Staff is so helpful and highly recommend it as a place to stay.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your kind words. We are happy to hear that you enjoyed your stay with us so much. We hope we have another chance to host you again in the very near future.

"return losted phone!"

4
22/05/2018

We sleep for one night and the overall was very good. One thing we did appreciate the most is the fact that we forgot our iPhone and they keep it aside for us! My daughter was very happy to have it back! Thanks again :)

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are glad we were able to get the phone back to you. We hope we have another chance to host you in the near future and thanks again for taking the time to share your comments.

"great place"

4
14/05/2018

Commute is excellent. 3 minutes away from downtown bus terminal. Staff is friendly and caring.continental breakfast is hot and good. Taj bistro restaurant is right in the hotel makes your dinner more enjoyable. Overall stay was good. I would recommend to stay this place.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are glad to see you enjoyed the time with us and hope we have another chance to host you in the near future.

"No Parking"

2
11/05/2018

The hotel itself is nice. Room was large and comfortable. The lack of parking or any help from the hotel to find parking was frustrating. I would in all likelihood not stay here again, despite the hotel itself being adequate.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad to hear that you enjoyed your time with us. We do apologise for the parking; downtown locations always struggle with parking issues. Thank you again for sharing your review with us.

"Best Western Sudbury"

3
03/05/2018

Location is good if you need to be downtown otherwise the parking is limited and difficult to get in and out of especially in the winter. Some good restaurants just a walk away. Breakfast (eggs) were not eatable. Check-in was 30 mins because no one was at the front counter. Other staff passed by and could not help.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. Our apologies for the issues you faced while with us on your recent stay. We will review policies and procedures with all necessary departments to make sure a repeat occurrence of what you described doe snot occur. Thank you again for your review.

"Sudbury"

4
14/04/2018

Overall we were very satisfied with our experience at the Sudbury Best Western. The breakfast was very good and the staff pleasant and very helpful. The only thing we disliked was the lack of parking. We came back around 8.30 pm and there was no parking available. It was very inconvenient to have to find a spot to park. There should be an available spot for every room at the hotel. Our room was on the parking side of the building so we watched for a spot to come empty so we could use that spot rather then move our car before 8 the next morning. We watched people from buildings around the area leave their car in the lot and not come near the hotel. Security for parking was non -existant..

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to see you enjoyed your time with us and apologise that you had some issues with the parking. We are always looking for comments to see where things can be improved so we appreciate your comments. Thanks again for sharing your review.

"Keep coming back"

4
02/04/2018

Have stayed in this facility on many occasions - and they provide service as expected by a Best Western - staff are friendly and professional - not the most inviting part of town - but a good location to do business - close to some good restaurants ( have not eaten on site ) - try the Hour Glass - the hotel was very busy on this visit but they were able to accommodate a request for an extra room - like room # 317 - quiet - good internet and great bed - good place to stay on a business trip

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your review with us. We are very happy to see that you enjoy your time spent with us and we look forward to being able to host you again the future. Thank you so much for sharing your thoughts with us.

"Bad experience ruined stay"

1
16/03/2018

Had stayed here before (see review Sept 2015) and found it to be average. Returned again with kids due to convenient location in hopes of having at least equivalent experience. Although parking issue was worse and it was noisier, the personnel were quite pleasant and breakfast fine. However there was an incident that ruined it all. In the morning there was violent fighting in the next room that frightened the kids. Lots of loud swearing and banging which ended up in the hallway. Called front desk who then called 911. Cops and ambulance eventually showed up. Realize these things happen and was out of personnel's control but this ended up being our memory of the place. Unfortunately we will be looking elsewhere to stay on our next visit to Sudbury.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. Our apologies for the issues you faced while you were here on your recent stay. We are glad to see you found the staff pleasant and enjoyed the free breakfast. We thank you again for sharing your thoughts.

"Great Hotel"

5
15/03/2018

Excellently located hotel! Friendly, helpful staff! The restaurant was exceptional!! Great hotel, needs better signs, especially, as it's located on a one way street! The sign is way up on the top of the building! As a person, not familiar with Sudbury & arriving at night, I had to circle the block on several 1 way streets to find it!

"Business Trip"

4
24/01/2018

From the outside, the area and hotel don't look overly inviting. Reception/welcome area could do with modernising. However, my room was fresh and up to date, very comfortable bed and warm, especially as it was -17 outside. Bathrooms are quite small, but manageable. I'd stay here again. Definitely visit the Taj Bistro - lovely food. Not as good as curry in the UK, but the best I've had so far in Canada. Parking not too easy, especially when snow has fallen, spaces are quite limited.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad to hear you enjoyed your time with us on your recent stay. We thank you for your comments as they give us an opportunity to see where we can improve. We hope we have another chance to host you in the near future.

"Nope"

1
10/01/2018

Terrible experience. Parking was atrocious and very unorganized, pipes had burst and the water was shut Off for several hours. We were sent to super 8 to stay rather than lose our money. Would not refund our money. Terrible start to our family getaway. Owner and management staff was very unprofessional and oblivious to proper customer service and social skills. Would never give these people money again, regardless of the state of this hotel.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We apologise that you did not enjoy your recent stay. We apologise for the water issues we have experienced that are beyond our control. We have been relocating guests to various other hotels in the city as well as cancelling reservations/refunding money at the guest's discretion. Please reach out to us directly so that we can rectify the situation you are speaking of. Thank you again for taking the time to share your review.

"Overall - rock n roll"

5
05/01/2018

Restaurant serves very good East Indian food, with good beer on tap. Bed was very comfortable and rooms were nicely upgraded. Recommend to all travellers to Sudbury. Only complaint is that the room was not given at more of a discount price as the hotel seemed quite empty and it was a weekday- in order to keep customers....taking another 10$ off our bill would have kept us coming back for more later.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad to see you enjoyed your time with us on your recent stay in Sudbury. We are happy to hear you enjoyed the restaurant and the upgraded rooms. We hope we have another opportunity to serve you in the near future.

"Great place in Downtown Sudbury"

5
26/12/2017

Very nice hotel, extremely friendly and efficient staff , Very good breakfast, great rooms so clean and tidy and very comfy beds, very well situated in the middle of everything in downtown Sudbury. Good parking space.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you were so thoroughly satisfied with your recent stay. We hope we have another opportunity to serve you in the near future.

"Excellent hotel"

5
17/12/2017

Staff went out of the way to help us for any requirements. Vina, Christine and front desk was excellent staff. The food at the Indian restaurant was delicious, clean and professional. The breakfast was excellent.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts. We are glad you enjoyed the hotel and the restaurant. We are happy to see that you were completely satisfied during your recent stay with us at our Sudbury hotel and we hope we have another opportunity to host you in the near future.

"Very Friendly staff"

5
08/12/2017

I stayed at BW, Sudbury for 1 night on a business trip. The front desk staff during check in and check out were very friendly. I am giving a 5 star for their services. They were pleasant to approach and were accommodative with my requests which comforted me during my stay.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are very happy to see that you were so pleasantly satisfied during your recent stay. We hope we have another chance to host you in the near future. Thank you again for sharing your thoughts.

"Maybe in a pinch"

2
29/11/2017

We thought we would give Best Western Hotels a shot as we frequently travel and book hotel rooms when we do so. This hotel is worn, tired, the room smelled of sewage, the towel rack in the bathroom would have broken from the wall mount had a single bath towel been hung on it. Wall paper and paint and wall condition was very worn and outdated, no parking available when we returned in the evening. I had to park on a sidewalk across from the hotel as instructed by the night attendant, so had to run to the hotel in the rain in our formal wear. We are not impressed.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We apologise that you did not enjoy your time with us. We will have our maintenance department investigate the concerns you mentioned. Thank you again for your review.

"OK, but could have been Better"

3
28/11/2017

Good location in downtown Sudbury and close to some really good restaurants that provide excellent service and good food. The hotel sign is hard to locate and not readily apparent to see where the hotel is actually located.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review. We are glad you found the location convenient and we apologise that you had problems finding the hotel sign. Thank you again for sharing your thoughts.

"Best Western Sudbury"

4
25/11/2017

Very courteous staff, clean rooms and walking distance to a nice Irish Pub. Breakfast was nothing to write home about. Would stay here again. There is a lot of stores within walking distance and also a Timmies for you timmies lovers.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see that you enjoyed your stay with us. We look forward to hosting you again when you are next in Sudbury.

"Downtown Sudbury"

4
22/11/2017

helpful staff / great location / Very clean - pleasant lobby. I would stay there again for my next business trip to Sudbury The owner was very involved in the management of the hotel and seemed to really care about the property

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review. We are glad to hear you found the staff helpful and the hotel to be very clean. We hope we have another opportunity to host you again in the near future. Thank you again for taking the time to share your thoughts with us.

"Very poor check in experience"

1
21/11/2017

Showed up late and tired, took 45 minutes to check in. Man working front desk was incompitent. Must have been new, called for help and spent entire checkout process talking on cell phone in different language without telling us what was going on at all. Would not come back.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your comments with us. We apologise you did not enjoy your experience with us. We hope you will give us another chance so that you can experience our award winning customer service.

"Boutique hotel in downtown Sudbury"

5
15/11/2017

Very comfortable room with excellent wifi. Helpful and caring staff. Breakfast was included, self service and excellent. Only concern was a back-up alarm on a truck at about 5am and the congested parking. (There is another lot across the road but this also tends to be somewhat difficult to get into.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your comments with us. We are happy to see that you enjoyed your time with us and were able to enjoy our free hot breakfast. We hope we have another chance to host you in the near future. Thank you again for taking the time to share your review with us.

"BW Sudbury"

5
15/11/2017

I stayed at the BW in Downtown Sudbury to attend the CHL/Russia Series Hockey Game. My stay was excellent and the location was ideal for attending a game. The hosts Surrinder and Vina were fantastic. I would definitely stay there again.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to hear that you enjoyed yourself during your recent stay. We hope we have another opportunity to host you in the future. Thank you again for your thoughts.

"Good"

4
08/11/2017

Good experience. Breakfast needs improvement but otherwise good hotel. Good location. The elevators were pretty slow. Nice rooms and washrooms. Right next to downtown Sudbury. Walking distance to everything I'm the downtown core.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to hear you enjoyed your time with us. We hope we have another opportunity to host you in the near future.

"Down Town"

4
06/11/2017

Down Town Sudbury is a good place to stay if you want to be close to everything and this Best Western offers Indian food in the Restaurant it was my first time trying and I loved it ! The parking can be tricky sometimes it's across the street but you get use to fast . All in all this is a very nice Hotel to stay in LOVE IT

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to hear you enjoyed the hotel, its amenities and the on site restaurant. We hope we have another chance to host you again in the near future.

"Quiet hotel"

4
01/11/2017

I was in Sudbury on business and spent two nights at this hotel. It was really quiet and a good place to rest. The rooms are "half way" renovated, by that I mean everything looks fairly new and modern in the room, but you can see the bathroom is rather old. But still it's very nice, quiet and clean. Location is ok, very central, but the general area lacks of restaurants and activities, you have to drive 10-15 away to get anything interesting. The biggest drawback is parking space, the parking is very very small across the street, I was lucky to get the last remaining spot both evenings I was at the hotel.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see you were satisfied with your recent stay. Renovations are ongoing and bathrooms will be improved. We hope we have another chance to host you again the the near future. Thank you again for taking the time to share your thoughts.

"Clean and comfortable"

4
29/10/2017

Clean room and a comfortable bed. Good pillows. Tubs are shallow if that matters to you. Great if need to be near the university. Breakfast is free, but you get what you pay for. Parking could easily be an issue for people.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad you enjoyed your time with us. We hope we have another chance to host you in the near future.

"Wiggles concert"

4
26/10/2017

Very clean and comfortable and very nice staff gave it a 4 because not much parking everything else awesome breakfast was good and rooms were quiet parking is across the street and not many if then but loved my stay

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your comments with us. We are happy to see you found the rooms clean and the staff friendly. Parking at downtown hotels can always be somewhat cramped; we do apologise for that. We are glad to see you enjoyed your stay with us and we look forward to hosting you again in the near future. Thank you again for taking the time to share your review with us.

"Great location"

5
23/10/2017

We attended an event at Sudbury arena and the hotel was only a short walking distance away. I found the rooms to be larger than other hotel rooms and our room fit a cot quite nicely. Breakfast was hot with standard choices. I would stay there again if I was in the area. It would have been nice if there was a pool for the kids.

Wayne T, General Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad you found the rooms to be clean and large. We are happy to see you enjoyed the free hot breakfast. We hope we have another chance to host you in the near future.

"Hotel review"

5
19/10/2017

Hotel was very good. The room was nice, good shower.. bed was comfy, tv worked. Room had a microwave which was great. The breakfast was very good, coffee was hot. Over all the stay was great. Only negative thing id have to say is the parking.. the parking was not convinent or user friendly as all.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad to hear you were satisfied with the hotel. We hope we have another chance to host you in the near future.

"Second time there and they did not disappoint!!!"

4
14/10/2017

While passing through Sudbury on the Thanksgiving weekend we stopped for dinner and then realized we were both too tired to drive further. We booked a room at the Best Western and shortly afterward found ourselves in a clean room with a nice comfy bed. The front desk staff were lovely and welcoming. We missed the breakfast the next morning but even so it was a nice stay. The pillows are kind of small and poofy but if that is the worst thing that happens to you, life is good!!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see you were satisfied with your recent stay. We hope we have another chance to host you again the the near future. Thank you again for taking the time to share your thoughts.

"Renovated Best Western in Downtown Sudbury"

4
12/10/2017

Well done, BW! Bedroom refurnished and great decor. Comfortable beds, with crisp white comfortable and bright turquoise sash, make room inviting. The bedsheets are unbeatable! Drycleaned and ironed and no pilling! Room darkening blinds, bedside night lamps, oversize fridge with freezer and microwave are an added bonus. Although you can see some evidence of the old in the carpentry and what they have had to work around... the bathroom is spotless and has new modern edge to it. Breakfast served without plastic utensils... when did you get that last at a hotel? Glass mugs/glasses/plates make an at home experience. Great hot/cold options. Definately stay again.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for the kind words. We are very happy to see that you were so thoroughly satisfied with your recent stay at our Sudbury hotel. We hope you have another opportunity to stay with us in the near future. Thank you again for taking the time to share your review with us.

"Always a win at this location"

5
10/10/2017

Another lovely visit to Best Western Sudbury! The bed was very comfortable ant the shower was hot. Its a great location, close to everything. This is the second time staying for us and I am sure we will do it again. Thanks Best Western... you didnt disappoint!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see you were satisfied with your recent stay. We hope we have another chance to host you again the the near future. Thank you again for taking the time to share your thoughts.

"Bathroom not clean"

2
01/10/2017

Stayed for two nights over the weekend. Room 504 with two queen beds, decent size, large fridge, microwave. Beds were reasonably comfortable. Bathroom was NOT clean. Black mold on the counter, shower and shower curtain! Toilet was off balance and smashed against the wall when you stand up. Only two small bath towels in the room, had to call and ask for more, and they were delivered quickly. No kleenx in the washroom for some reason. Hotel is in a seedy area and I worried about my car in the open parking lot, but there were no problems. The breakfast is more than continental, with make your own waffles, scrambled eggs, sausages, yogurt. Only fruit was apples though. The cost of this hotel is not appropriate given it's limited quality.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We will review your comments with the appropriate departments and see where we can improve. We apologise for the issues you faced while here. Thank you again for taking the time to share your thoughts with us.

"Comfortable Stay"

4
28/09/2017

Our initial 2 queen beds room had a very stuffy smell, but the hotel quickly resolved our complaint and moved us to a much better room. The beds were comfortable and the room was clean. Breakfast was your usual hotel breakfast, with eggs,sausage, toast,fruit,yogurt,coffee,oj. Wifi is free as is parking.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to see that you were satisfied with your recent stay and that the staff fixed your problem as soon as it was pointed out. We hope we have another chance to host you in the near future and we thank you again for sharing your review.

"Okay but not exceptional"

3
27/09/2017

The entrance is hidden from some directions. Poor drive in entrance and very limited and crowded parking at the building. The rest is across the street . One staff person at arrival and desk clerk serving breakfast and washing dishes in the morning plus checkout. Limited choices.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We apologise that you had issues getting into the hotel. We strive to have every guest enjoy their time with us and we hope we have another chance to host you in the future so we can give you a great experience.

"Business Stays"

5
25/09/2017

This hotel offers great service that begins when you enter when you check in. The staff are extremely friendly, professional and go out of their way to welcome you and make you feel special. The rooms are decorated in a comfortable way. I have been coming here for the last 8 weeks and love staying in this hotel. There is wifi throughout the hotel so you can get easy access to online.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your kind words. We are very happy to see that you are so thoroughly satisfied with your recent stays at our hotel. We hope we have another chance to host you in the near future. Thank you again for sharing your review.

"Malodorous"

2
24/09/2017

Beautiful rooms, unfortunately the whole place from the lobby up to the rooms and most importantly the room I was in could use a good scrubbing. There was mould in the washroom and it smelled horrid. The high speed internet kept shutting down and when getting ready in the morning a fuse blew, although the front desk quickly fixed that problem.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad you found the rooms beautiful and apologise for the issues you faced with an odour. We will have our maintenance department investigate what may have happened. Thank you again for sharing your thoughts.

"friendly enviroment"

4
18/09/2017

I have not stayed at BestWestern for over a year. I think I must try it again this trip. Very satsified. Good location, good breakfast items. very clean, and quiet. I will stay more nights in the future.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to hear that you were satisfied with your recent stay. We are glad to hear you enjoyed the breakfast and the location. We look forward to hosting you again in the near future.

"review"

5
14/09/2017

great hotel to stay at downtown, close to restaurants, bars/pubs.. a mall, banking and everything else that is located in downtown Sudbury.......park your car and you can pretty much walk to anything you need from there.......hotel staff is very friendly and always ask is there anything else you need when they see you,

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you kindly for sharing your review with us. We are glad to hear you were so satisfied with your stay with us. We hope we have another chance to host you in the near future.

"Excellent Hotel with great restaurant"

5
11/09/2017

I had a chance to stay at this location, its an Excellent Hotel with great restaurant in the center of downtown. Staff was friendly. Overall highly recommended for business or even families with children.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review. We are happy to hear that you enjoyed your time with us on your recent stay in Sudbury. We are glad that you were able to take advantage of the restaurant while you were here. We look forward to hosting you again. Thank you again for taking the time to share your thoughts with us.

"Excellent !"

4
11/09/2017

located in the centre of the city ... the acces is easy staff are friendly ... breakfast is good include in price ... In general I has a good stay .... I'll recommend it for people looking for a hotel with a good qu7ality-price . thanks

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review. We are happy to hear that you enjoyed your time with us on your recent stay in Sudbury. We look forward to hosting you again. Thank you again for taking the time to share your thoughts with us.

"Not your typical Best Western"

2
06/09/2017

We arrived and got our room. Went up stairs and settled in our bags and everything to realize the sink didn't work. So we called the desk and waited for a half hour for the guy to bring up towels for the room and to fix the sink. He never showed up. So we went down and talked to the front desk. Instead of fixing the sink or even looking at it they decided to move us to another room. So we had to pack back up and move all of our bags and what not to another room. The man at the front desk was reluctant to give us a receipt for the room. That became an unneeded hassle. Then at 3 in the morning a party broke out in the room next door and nothing was done about that. And then the continental breakfast, which I have come to expect as usually decent to good at best westerns was absolutely horrendous.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We apologise that you did not enjoy your time with us. We will use your comments to see what we can improve at the hotel. Thank you again for taking the time to let us know your thoughts.

"Depressing hotel in a depressed town."

2
04/09/2017

This Best Western has no readable exterior sign. We just stumbled across it. Entrance on the side in a dark alley under the building. Virtually no free parking. Badly laid out lobby with on elevator. In the morning the one staff members had to check out guests and run to the breakfast room to refill the dishes.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We strive to have every guest enjoy their experience with us and usually hit the mark. We apologise as it appears we missed our target with your recent stay. We hope we have another chance to host you in the near future and have you experience the great customer service that our guests have come to expect. Thank you again for sharing your thoughts with us.

"Comfortable stay"

4
30/08/2017

Depending on the type of person you are you will either like or dislike the location. It is downtown so there were quite a few people hanging around the streets other than that it is within walking distance to restaurants, banks, liquor store etc. Outside of the hotel is not great but the inside is nice. Good bang for your buck. Complimentary breakfast was good as well.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
We are happy to see you found your stay comfortable with us. There are numerous businesses to enjoy within a short walking distance which is a nice thing. We are happy to hear you enjoyed the complimentary breakfast. Thank you for taking the time to share your review with us.

"Decent "

4
29/08/2017

Quick checkin, free parking, defend internet and spacious enough rooms. Standard 3-star fare. On the negative, toilet has a urine stain and hair on it but I don't want to downgrade the mark too much as this is the oversight of just one member of their staff. Overall, the rooms are clean.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad your check in was quick and you enjoyed the hotel's amenities. We apologise in regards to the housekeeping issue you mentioned and will review our procedures with the housekeeping staff. We hope we have another chance to host you in the near future.

"poor service"

3
22/08/2017

travel card issue pending, no one at desk and did not get to use my travel card, i called later but was told that it cannot be done. the hotel location is pretty good but the hotel needs to be revamped. breakfast was ok but too busy the time we were there.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review. Our apologies that you did not get to use your travel card. The hotel has made numerous recent renovations and continues to do so. Thank you again for taking the time to share your comments.

"Pleasant stay"

4
22/08/2017

good place to stay downtown. room was pretty clean but for the size of the room with a king bed it could of had another small couch along with the one that was there. All in all a pleasant stay. Staff was courteous and friendly. Although nobody at checkout and there was a line waiting to check out. Just left my key at the desk walked out. Guess the front desk person was pulling double duty by working at the breakfast.

"Impressive Breakfast, Location, and Comfort at Affordable Price"

5
21/08/2017

This hotel is situated no more than 10 minutes from downtown Sudbury. Its in a great location and provides a very impressive breakfast in the morning. The rooms are clean and comfortable and BW offers free wifi and parking. We would definitely stay again.

"Convenient"

4
19/08/2017

Stayed here because of it's location and price. Room was clean and staff were all friendly. Breakfast, which was included, had lots to choose from.The only complaint was the parking. They have space for about 7 vehicles right beside the hotel but the main parking area is across the street. It doesn't have a lot of room to manoeuvre in and the lot fills up quickly.

"go to hotel in Sudbury"

4
18/08/2017

I frequent this hotel when in Sudbury for business. The staff are very friendly and polite. The overall decor is very nice. The beds are very comfortable, nice linens and there is plenty of hot water in the morning.

"Passing through"

4
14/08/2017

Just passing though but hotel staff are friendly and hotel was nice and clean. Downtown location didn't seem to have too much within walking distance but staff were helpful. Breakfast was hot and good. Lots to choose from.

"Should be renamed Best Breakfast."

5
12/08/2017

They have a sign that encourages guests to create their own breakfast sandwich, more than three types of bagels, and a waffle making station. The customer service is second to none - with a front desk clerk who actually makes a courtesy call within 15 minutes! Location, location, location: You're right beside a hipster latte place called Kupajoe, an incredible Indian Tandoori oven joint (Try the wings and their mango shake), and a karaoke place. It's downtown. The rooms were incredibly clean. Beds were comfy. 10/10 would Best Western again.

"Great Stay"

5
10/08/2017

Very centrally located, the Best Western Sudbury is a great place to stay when visiting Sudbury. Close to Laurentian University and downtown shops and services, I had an overall great experience during my recent stay.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your thoughts with us. We are very happy to see that you enjoyed your stay with us and we hope we have another chance to host you in the near future.

"Nice hotel in downtown"

5
09/08/2017

Room was nice and clean. Hotel is clean and in good location. Breakfast was typical continental style. Lots of restaurants in the area. Staff was friendly and helpful. Parking is across the street but convenient. The surrounding area has a fair number of people that could use some help, but they weren't a real nuisance. Would recommend it.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your kind words with us. We are glad to see that you enjoyed your time with us while you were at our Sudbury hotel. We are happy to hear you found the hotel clean and the staff friendly and helpful. Thank you again for taking the time to share your review and we hope we have another chance to host you in the near future.

"Downtown Sudbury"

3
09/08/2017

There is nothing to do at this location. Dowtown Sudbury is like a ghost town. Not the nicest part of town. I didn't feel safe walking around at dusk. The staff is very nice and did try to help out on restaurant locations.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. Our apologies that you did not enjoy the location. Sudbury is home to many festivals, lots of which are but a short walk from our hotel. The police station is next door so you are free to walk around the hotel at any time. Thank you again for sharing your review with us and we hope you will give us another chance.

"Nice service but not ideal location for families"

3
09/08/2017

We typically like to stay near the downtown so that we can walk anywhere we want from our hotel. In downtown Sudbury though we felt there wasn't a lot accessible from this location except for restaurants as many of the main attractions in Sudbury or at least a drive away. The hotel service staff were great on check-in and check-out. The beds were comfortable but the Linens were simple with no duvet covers and the pillows were kind of small and lumpy. The breakfast was great for our kids but for adults it could have had some protein like eggs. The main reason I didn't give this hotel a higher rating is out of its control and that is the location. Next time I would choose a hotel closer to science North so that we had access to the lakefront Trail and one of the main attractions that we planned to go to.

"Last time here for sure "

1
08/08/2017

Terrible terrible customer service, especially from the supervisor. They really frown upon anyone using Priceline. She purposely lied to us and told us the entire hotel was booked and said we can't help people using Priceline. All we wanted was 2 doubles instead of 1 queen for me and my two young kids. My brother came an hour later and booked a room for the regular price no problem at all. Only problem I ever had regarding any hotel bookings I've had. Always use Priceline.

"sightseeing/relaxing"

5
01/08/2017

Great hotel, near everything in center of city. got to see many sites in this town. i would reccommend this place to my fellow friends and family. i will come back for another stay in this beauitful town of sudbury.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We are happy to see that you were so thoroughly satisfied with your stay

"Excellent quality to price ratio"

5
31/07/2017

On our last trip to Sudbury we again stayed at the downtown Best Western and were looking forward to the always so friendly welcome of the hotel staff. The hotel is very conveniently located in the center of the city and also offers a nice Indian restaurant and free parking. Since our last visit the large rooms were beautifully renovated and the breakfast service did improve very much. A large fridge and a microwave is now available in the rooms and the Wi-Fi connection worked perfectly. All in all, like always, an excellent quality to price ratio and we certainly will be back for our next stay!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We are glad to see that you were so satisfied with your stay at our Sudbury hotel. We look forward to hosting you again in the very near future.

"Highly Recommend"

5
27/07/2017

The room were clean and the staff were very helpful and pleasant. Breakfast had a nice choice of food. Whole place was very clean and I was very comfortable there. The bed was very comfortable.Great job team

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your thoughts with us. We are glad to see that you were so thoroughly satisfied with your recent stay. We hope we have another chance to host you in the near future and would like to once again thank you for taking the time to share your review with us.

"Fantastic!"

5
26/07/2017

The room was updated and very clean. Staff were friendly. Overall was happy with the experience. I will certainly sty here again. If you are looking for an affordable, friendly nice place to stay without a pool come here

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are glad to hear that you were happy with your experience at our Sudbury hotel. We hope we have another chance to host you in the near future and once again thank you for taking the time to share your thoughts with us.

"Like Fine Wine!"

5
22/07/2017

We've stayed at the Best Western Downtown Sudbury many times over the past dozen years and like fine wine it just keeps getting better and better. Our double queen room was clean, spacious and quiet, wifi quick and dependable and breakfast selection varied, fresh and served on real china and cutlery rather than paper and plastic. Add in free parking and what more could one ask for?

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your thoughts with us. We are very happy to see that you are so thoroughly satisfied with our Sudbury location each and every time you visit. We can't wait to host you again on your next trip to Sudbury.

"2017 West Coast Trip"

5
21/07/2017

Trip to Vancouver B C from Mississauga Ontario.Departed July 2 2017 stopping over at Wawa Ontario,Winnipeg Manitoba,Medicine Hat Alberta,Banff Alberta,Kelowna B C,Osoyoos B C ,Vancouver,Langley Richmond,Haida Gwaii,Sandspit,Skidegate and Masset B C.Return Vancouver to Calgary, Alberta Brandon Manitoba,Thunder Bay Sudbury Ontario.

Wayne T, General Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are glad to see you enjoyed your time with us and hope the rest of the your trip was memorable and enjoyable.

"Stay at another hotel!"

1
13/07/2017

If you have anything larger than a small car good luck getting into the parking lot and don't go out in the evening and expect a parking spot when you return, they are quite limited!! The room was small and smelly. Air Conditioner would turn on but couldn't keep the room cool. Exhaust fan in bathroom wouldn't work. Put it this way overall the hotel is old and needs updating and repairs!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for your comments. We will look into the issues you mentioned. Our apologies for the problems you faced.

"Family fishing trip stop over."

4
10/07/2017

We reserved through Hotwire. After reading some "so so" reviews we were pleasantly surprised. Outside is not overly apealling, but the the staff and service made up for it. Can't hold the neighbourhood against the hotel.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see you enjoyed your time with us. We hope we have another chance to host you again in the near future.

"Trip to Ontario wedding"

3
10/07/2017

Celebrate wedding and Canada's 150th. Visiting family and friends across canada. Enjoying what canada has to offer and see the country from a car. Took over a week to drive from Edmonton to Toronto and go to the blue jays games

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us.

"nice"

5
08/07/2017

the hotel is situated in a nice area in downtown the staff were very helpful and very courteous.the hotel rooms were very clean as well as the bathroom,there is some great resturants within walking distance.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review. We hope to have another chance to host you again in the near future.

"needs help"

2
08/07/2017

staff friendly but, needs new equipment, more supplies and a much better breakfast. had booked this hotel well in advance for 4 people. the room had only two towels. we had to wait for the two other towels to arrive. we had to request extra towels everyday and had to wait each and every time into the evening hours. we had to remind them on several occasions to bring us towels. breakfast was worst we have ever experienced and we have stayed in lots of hotels across north america. food was substandard and lacking any type of presentation. the waffles were terrible and they would not provide the non-stick spray so they stuck each and every time. i will not be returning to the hotel. the area surrounding the hotel is dead at night and hard to find anything that is open. i would not recommend this hotel, might have been marginally better if it had a pool or hot tub.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We apologise that you did not enjoy your time with us. We will use your comments to see what we can improve at the hotel. Thank you again for taking the time to les us know your thoughts.

"Comfortable Stay"

4
04/07/2017

Hotel located in a central location. Friendly helpful staff. Comfortable clean rooms, very comfortable beds. Pet friendly with a park across the road to exercise the pet. Very good complementary breakfast. Would stay there again.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you were so thoroughly satisfied with our hotel. We hope we have another chance to host you in the near future.

"Very pleasant, clean, comfortable experience"

5
04/07/2017

thanks for everything. i enjoyed everything about my stay. you folks were wonderful! I came to sudbury on a leisure trip, and was greeted with friendly staff who upgraded my room for me to a very comfortable king sided bed. The cleaning staff were super friendly as well. Breakfast in the morning was great for a continental with hot waffles, sausage and eggs... considering they didn't have a kitchen to cook anything in, they do pretty good.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your kind words with us. We are happy to see you enjoyed your stay with us at our Sudbury hotel. We hope we have another chance to host you in the near future.

"Would recommend"

4
02/07/2017

Very nice hotel. The staff was friendly and the room was gorgeous! The bed was super comfy, it felt like my own bed at home. It is not far from everything, very easy to get around. This is a place I would stay at again.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for the kind words. We are happy to see that you enjoyed yourself so much while staying with us recently. We hope to be able to host you again very soon. Thank you again for taking the time to share your review with us.

"Best Western is number 1"

5
30/06/2017

Best Western has been my number 1 choice of hotel for the past 5 years. The only reason I would stay at any other hotel, is if a Best Western is not in the area I am visiting. I have never received less than excellent service.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are glad to see that not only do you enjoy our Sudbury hotel, but that Best Western is your go to franchise no matter where you travel. Thank you again for taking the time to share your comments and we hope to be able to host you again in the near future.

"Great reception staff. Housekeeping needs help."

3
28/06/2017

Staff at front desk was wonderful,very helpful and friendly. The room was nicely decorated but I'm pretty sure housekeeping just gave the room a very quick once over. There was garbage on the floor, thick dust on several surfaces, hair in the tub and ice bucket, and some sticky surfaces. The floor lamp didn't work and my husband had to fix the drain plug in the tub. Breakfast was very nice with a good selection.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. Our apologies for the issues you faced while staying with us. We strive to make sure every guest loves their stay with us. We are glad you found the staff and the breakfast wonderful and we will look into the issues you mentioned and rectify them. Thank you again for sharing your review with us.

"Best Western Sudbury"

5
28/06/2017

The staff at this hotel are polite and friendly and efficient and helpful. I stayed here for a night in February and so came back to it this visit as I was pleased with the location , the room and the staff.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to see you return and are glad you enjoyed the hotel as much as you did on your past visits. Thank you again for taking the time to share your review with us and I hope we have another chance to host you in the future.

"Comfortable stay!"

5
25/06/2017

Nice people and a comfortable stay. I definitely would recommend staying at the Best Western! Also, is you are a rewards member, you will receive a discount. Which is a bonus for us! Thank you Best Western!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to hear that you were so thoroughly satisfied with your stay. We hope we have another opportunity to serve you in the near future.

"Convenient location"

5
24/06/2017

I like the location of this hotel and the friendly staff. I would recommend this hotel to anybody that has to be downtown Sudbury for any reason. It is my number one choice when I go to Sudbury for work.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for your comments. We are glad t hear that you are so thoroughly satisfied with the hotel and look forward to hosting you again in the near future.

"Disgustingly Dirty"

1
22/06/2017

First off as an FYI I have over 20 years experience in hotel management and understand the challenges hotels have but no matter what the challenge there is no excuse for a dirty room and no excuse for a manager who seemed to shrug it off. I will try to summarize to keep this brief. Lobby are very nice and inviting, check in was quick and efficient Elevator smelled musty as well as the guest room hallway. 1st room on entry had a very strong musty smell, windows do not open to allow fresh air. Fridge was off and had a towel stuck in the freezer compartment i assume to defrost. Towel was bone dry showing it had been there awhile. Cabinet it was in was filthy. Also notice bathroom floor was dirty. Asked for a new room and clerk quickly obliged and gave an upgrade to a king. Room hallway again smelled musty on a different floor. 1st thing we noticed was the room carpet was not vacuumed very well. You could see bits and pieces of whatever on it. Room had a hint of a musty smell and only a hint because the A/C was on keeping the air moving. Bathroom floor was again not very clean. Mirror on the wall beside bathroom door so dirty I could write "clean me" on it and see it very clearly. Above the bed it looks like there was a leak a long time ago. Wallpaper was peeled back and was very dry and brittle. It had been like that for awhile. At that point we decided not to stay Saturday night and move to a different hotel. Saturday morning my partner showered and then I went to shower while she packed up. As I was showering i noticed something on the shower wall and scraped it with my finger. There was some sort of crud all over the wall. When i got out I took one of the key cards and scraped the wall in a very small area and the crud that came off the wall was disgusting. Stuff like that does not build up overnight. It clearly had not been washed in a very long time and it was not just a small area but the entire wall. With the bathroom door closed you could see that the maintenance staff had painted the wall behind the door. They got paint all over the door hinges and did not clean it up. there was also paint drippings on the cover of steel Kleenex box cover. No excuse for sloppy work. then i noticed they had painted the wall around the bathroom mirror and there was paint all over the mirror edge's. All three could have been cleaned up very easily. No excuse. On checkout we voiced our concern. Clerk was appalled but of course was not authorized to do much other than give us a $20 discount. I emailed the Reception Manager my concerns and basically received a form letter reply both times. When i asked for compensation i was told i was given an upgraded room and $20 off so that's it. Yes i received an upgraded room but it was a room so dirty that I felt it was worth $0.00. It has also made me wonder what else was there that I couldn't see that myself and my partner were subjected too. When was the last time the carpet was steam cleaned? Although the sheets looked clean were they? The cleanliness and maintenance issues i noticed were not just a one off overnight thing. They had obviously been allowed to build up over a period of time. Shame on the maintenance and housekeeping staff, shame on the supervisors who obviously do not do routine checks for cleanliness and deficiencies and shame on the management for not seeming to take these issues very seriously. Will never stay there again

"First choice in Sudbury"

5
22/06/2017

I always stay at the Best Western in Sudbury when I go there for business. It's in a convenient location, right near our office, it includes high speed internet, free breakfast, friendly staff, clean rooms, and I've had no problems there. Highly recommended.

"My Big Fat Greek Wedding"

3
17/06/2017

our stay was fine and dandy for the price you paid per night. we stayed for two nights to attend a wedding. the free horse and buggy ride in the downtown area was a bonus. the free breakfast was a nice added touch. I am not a breakfast eater, so to have a coffee and muffin, toast and yogurt was a nice start to the day!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad you found your stay with us fine. We hope you enjoyed the wedding and that we have another chance to host you in the near future.

"Nice Hotel"

4
13/06/2017

I typically don't stay at Best Western hotels unless it's the Plus or higher. However, this was a nicely renovated property in a good location downtown. I enjoyed my upgrade to a king room and Sarah at the front desk was very helpful! Great staff and comfortable hotel. Free breakfast as well.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are glad to hear that you enjoyed our Sudbury hotel so much and found the hotel comfortable and the staff great. We hope we have another chance to host you in the near future. Thanks again for sharing your comments.

"Best Western Sudbury is fantastic"

5
05/06/2017

I was blown away with how great the customer service was at this Best Western in Downtown Sudbury. I was thrilled to eat at the Taj restaurant, the food was amazing. Authentic Indian cuisine and the ambiance cannot be beat. Loved that it's inside the hotel. Super friendly environment and helpful at all hours was the staff. Vina was very thoughtful and made me fee comfortable the second I met her. Christine made me feel like I was at home. On the last day I really needed help getting a ride back to the airport-to my surprise she arranged everything and ensured I got the best flat rate possible through Sudbury cabs, who were also outstanding. I loved the continental breakfast, and those VERY comfortable beds. The room was immaculate and clean. The Taj restaurant is so posh its jaw dropping. The food is authentic and delicious too. The lighting in there is mesmerizing and I wouldn't change one thing about it. Thank you and hope to be back soon, Mark

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you were so thoroughly satisfied with your recent stay. We are glad to hear you will be staying with us again and look forward to hosting you when you are next in Sudbury. Thank you again for taking the time to share your thoughts with us.

"Best Western Downtown Sudbury"

2
02/06/2017

Although I stay at many Best Western's, this is one to avoid. Parking is limited and tight for a pick up truck which is a common vehicle in Northern Ontario. The room is overpriced at $170.00 a night especially when there are far more places nearby at a significantly lower amount. Hair dryer was on it's last legs and falling off the wall. Check out was brutal and after waiting five minutes for someone I went into the area where the continental breakfast was and the person there was apparently handling both positions but there was no sign to indicate this. Internet was slow and the end result is this Best western is the last place I would stay in Sudbury again.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us and our apologies that your stay was not up to standards. We pride ourselves on insuring every guest has a great stay and it seems we missed the mark on your recent trip. We will review what happened and make the necessary adjustments to insure there is no repeat of your experience. Thank you again for sharing your review with us.

"Will stay again at this hotel"

5
31/05/2017

-Great location - downtown Sudbury -Very friendly staff service -Clean room and -Good Indian restaurant on site. -Will stay again at this hotel next time I am in Sudbury. I highly recommend this hotel!!!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you were so thoroughly satisfied with your recent stay. We are glad to hear you will be staying with us again and look forward to hosting you when you are next in Sudbury. Thank you again for taking the time to share your thoughts with us.

"Great service"

5
27/05/2017

I went to the best western, amazing service. Vina is amazing. Beautiful rooms. Very quick service. Very clean and good smelling. Beautiful location. Great Great, close to all amenities. Clean bedding, and very comfortable. Feels just like home. Couldn't ask for better.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time out of your schedule to share your comments with us. We are happy to hear that you were so happy with the hotel. We are glad to see you enjoyed the service, the rooms and the location. Pleased to here you received great service from Vina. Thank you again for sharing your review with us and we hope we have another chance to serve you in the near future.

"hotel"

5
27/05/2017

was a fair price for the room I got, had a pretty good internet connection which was my main concern. had a cool heat lamp thing in the washroom to heat it up, cause no one likes cold washrooms while donating to the devil.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are glad to see that you enjoyed your time with us. We are happy to hear you enjoyed the lamps in the washrooms. We hope we have another chance to host you in the near future.

"Good location, Friendly staff, clean, good breakfast"

4
25/05/2017

Good location, Friendly staff, clean, good breakfast. Also have a decent fitness facility. Will likely stay again if I am in the area in the future. Looking forward to trying the restaurant downstairs.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you so much for the kind words. We are glad to hear that you enjoyed yourself so thoroughly when you were as our Sudbury hotel. We look forward to hosting you again in the very near future.

"The extra mile"

5
24/05/2017

I am a picky and particular business traveller spending more than 200 days on the road. The Best Western in Downtown Sudbury provides extraordinarily friendly and competent customer service by reception and maintenance staff alike. The rooms are 100% clean, neat and provide all necessities for a business traveller such as myself. Price/quality ratio is great. Parking is ample and did I mention the staff???

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your kind words with us. We are very happy to see that you were pleased with your recent stay with us. Thank you again for sharing your review and we hope to have another chance to host you in the near future.

"This hotel STINKS literally"

1
19/05/2017

Worse Best Western I've every stayed in, smelled like the 3rd world and noisy as heck. All business travelers should avoid this place. The hotel staff are fantastic and could do way better than working in this crap hotel

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We will look into the issue you mentioned. Our apologies your stay was not up to standards. We strive to have all guests enjoy their time completely with us, but it seems we missed the mark with your recent stay. Thank you again for your comments.

"Unparalleled customer service"

4
17/05/2017

I have nothing but kind words for the staff at this Best Western! Everyone was always extremely kind and tended to our needs promptly. The rooms were always kept clean. Although the rooms that were on the street side were a bit noisy and the room made sometimes forgot to refill shampoo or coffee, everything else was spot on!

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to see that you enjoyed the staff and found almost all of your stay to be spot on. Our apologies for the missing shampoo/coffee. We hope to host you again very soon. Thank you again for your comments.

"Don't Expect the Usual Best Western"

2
14/05/2017

We went to Sudbury for a funeral and chose the Best Western because we've never had a bad experience there. They are generally very standardized and this makes for a pretty safe hotel. However, this one was NOT the usual Best Western and here is a breakdown of why: 1) Location. Perhaps "downtown" was accurate years ago, but it is in the "old downtown" which has fallen into a bit of disrepair so the whole area is depressed. 2) The room (304). At first glance the room is fine, but our heating/cooling system didn't work properly which meant that despite a setting of 60 degrees F, the air would shut off after a couple minutes and the room was constantly boiling. When we asked for it to be fixed, nothing happened. The bathroom had no fan and overall it looked quite depressing. TV remote didn't work though the woman there at night fixed that for us (she was a bright light that I'll mention below). 3) Housekeeping (or lack thereof). So the morning of the funeral we got up and housekeeping knocked just as we were getting ready to leave so we said we were heading out in a couple minutes. I should mention here we have a toddler with us too and a younger child. We left and returned 3 hours later to a room that had not been cleaned except for the garbage emptied. When the housekeeper knocked again, my son was already sleeping on the bed and she said she couldn't clean or make the beds because she wasn't allowed to touch anything of ours. No where was this stated and I've never heard this before, but even if true, I would hope the hotel would make a big deal about this because in our case, one bed had a stuffed animal on it and the other had the big change pad we bring with us. That's it. Nothing that was risky to move. So we accepted a room that didn't get made up. But to top things off, when we moved a chair we saw a lighter that was not ours and more dirt that clearly hadn't been cleaned between people. We also had to ask for tissue as there wasn't any in the room when we checked in. The high point was the woman who checked us in and worked overnight. She was great at helping where she could, but she was unfortunately not enough to overcome the overall negatives of this hotel.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your thoughts with us. We apologise that your stay was not a great one and for the issues you faced while you were here. We are happy to hear that the overnight employee made a good impression on you. We will review policies with the necessary departments so that there is no repeat of this incident. We strive to have every guest experience a great stay with us but it seems we missed the mark with your recent stay. Once again we apologise. Thank you for sharing your review with us.

"Nice Central Hotel in downtown"

5
12/05/2017

The Sudbury Best Western in downtown Sudbury is a really nice central spot to stay it is walking distance to good restaurants and a nice park. The hotel is clean and the rooms are comfortable. They have a daily hot breakfast as well which is a nice way to start your day. I found the hotel staff to be very friendly and willing to help and talk about the area.

Wayne T, Front Office Manager at Best Western Downtown Sudbury Centreville, responded to this review
Hi, I would like to thank you for taking sometime out of your day to fill in a review about your stay with us. I glad to hear you had a great stay and that my staff was able to answer any question you had. it was a pleasure having you stay with us and we look forward to seeing you again in the near future. Have a great day. Thank you

"Nice business hotel"

4
10/05/2017

Really enjoyed this hotel. Great breakfast. Super location. Parking across the street. About 30 minutes from the airport. Supportive staff. would recommend it to the business traveler. Good location to see the city.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see that you find the staff go above and beyond to make you comfortable and happy with your stay. We look forward to hosting you again in the very near future. Thank you again for sharing your comments with us.

"Clean and Comfortable. Has made some upgrades, but still has a ways to go."

3
03/05/2017

I stayed in room 301, King Bed. Room was clean -except when I went to move the loveseat/sofa to retrieve a pen I dropped - wasn't horrible, but was dusty and what looked like cracker or chip crumbs. Bed was comfortable, but there was no extra blanket available in-room. That said, front desk was helpful and accommodating when an extra blanket was requested. Washroom was clean, but the shower curtain was a little ratty looking and took away from the overall clean feeling of the room. Not overly big - had enough counter space, but lighting was poor and the fan didn't seem to work so the room became very hot and steamy when running the shower. This created condensation on the walls/ceiling which dripped on to the tile floor making it slippery. Desk space was rather small for spreading out laptop and paperwork, but moving the coffeemaker that I don't use anyway made a little extra space available. I did appreciate that they had outlets in the lamp for easy laptop and phone charging. It would be nice if the bedside tables had this as well. I have a 6ft charger cord for my cell and it was just long enough to reach from outlet to bedside. I hate when I have to stand on my head to get to an outlet or have to choose between using a lamp or charging my phone because there aren't enough outlets accessible or available. Windows run full width of the room which allowed for lots of natural daylight. Curtains were easy to draw for privacy and closed well. The "business center" needs some updating. A printer was available (for a fee), but providing a simple all-in-one printer would allow access to a document scanner, particularly for those traveling for business. The parking lot is across the street from the hotel and was very small. It was hard to maneuver in and out of parking spaces when there were larger vehicles such as pick-up trucks or vans. The rows are very close together so there is limited room when backing out or pulling around larger vehicles. Overall a clean and comfortable stay, but nothing that stands out. I understand from reading previous reviews that this hotel is under new management and has undergone some renovations. I'd say they are headed in a good direction of bringing an older building up-to-date, but still have a ways to go still if they want to attract the business traveler market. There was just a feeling of, "we want to appear upscale, but we are on a budget". Kind of like shopping at the dollar store for items you can use in a clever manner to try to mimic authentic higher end decor.

Wayne T, Front Office Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 705-673-7801 Toll Free 1-866-SUDBURY. Sincerely, Christine Menary Front Office Manager Best Western Downtown Sudbury Centreville

"Staff not in to service"

2
03/05/2017

They tell you anything about the amenities or offer early checkout missing towels . A restaurant inside but no one tells you and no sign to let you know .You could walk in the restaurant and let you sit down leave you alone 5 minutes then tell you its closed, NO sorry we are closed just WE ARE CLOSED very nice but no thanks a fast food joint gives you better service.

Wayne T, Front Office Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 705-673-7801 Toll Free 1-866-SUDBURY. Sincerely, Christine Menary Front Office Manager Best Western Downtown Sudbury Centreville

"Hey it's a BEST Western"

5
02/05/2017

They always live up to their standard. Sure you have the odd complaint, but get over it. Life is not a full bowel of cherries all the time. Things and people are not perfect, but I see that Best Western staff always try and go beyond, ignoring their own personal feelings for that day. Comfort, satisfaction, cleanliness, are here at the Best in Sudbury ON.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see that you find the staff go above and beyond to make you comfortable and happy with your stay. We look forward to hosting you again in the very near future. Thank you again for sharing your comments with us.

"Business stay"

5
30/04/2017

This was a personal visit that needed to be made. Although I use to live in Sudbury but moved away I was no longer orientated in the different areas that were in the area. I lucked out and found the places that I needed to attend with ease through the guidance of the staff. If they didn't have the answer at hand, they were quick to find it through other sources. This was my 4th stay at this Best Western and every stay was the same or better. I have stayed at other hotels for comparison purposes but I always went back to Best Western. My hat goes off to the entire staff. Keep up the great customer service.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We are glad to see that you continue to be impressed with the hotel's customer service every time you come back to stay with us. We hope to be able to host you again in the near future. Thank you again for taking the time to share your review with us.

"excellent"

5
28/04/2017

found everything excellent. staff were kind friendly and helpful. breakfast was excellent. very accommodating hotel and absolutely stay there again. Right on the main route and easy to get to. what more do you want me to say.

Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your review with us. We are very happy to see you enjoyed your time with us so thoroughly. We hope we have another chance to host you again in the near future.

"not what we were expecting"

2
26/04/2017

The room was very small and there was NO view (we looked into the heating system) The staff was very pleasant to deal with. The curry from the in house restaurant carried throughout the hotel, and we are not curry fans. The breakfasts were lovely and hot. No pool facilities, not what we had come to expect from Best Westerns. But considering the sate of the city, one could not expect a 5 star hotel in the down town.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your comments with us. We are happy you found the staff pleasant to deal with and enjoyed the free hot breakfasts. Our apologies for the issues you faced while here. Renovations continue to be ongoing, but unfortunately a pool is not in the cards for this location. Again, thank you for sharing your review with us.

"perfect"

5
26/04/2017

the bed is comfortable. the shower tube is comfortable and the water is warm enough. the hotel stuff is welcomed.everything is perfect. nothing to tell very recommend to leave in this hotel again.and also for couples and family travel.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see that you were so thoroughly satisfied with your stay. We hope to have another chance to host you in the near future. Thank you again for taking the time to let us know how we did.

"Happy stay in BW Sudbury"

5
24/04/2017

Good value. Comfortable room. Friendly and helpful staffs. Rich breakfast. Worry-free stay. Convenient location, close to our destinations. Will come back again if visiting Sudbury again. Will suggest to friends.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your review with us. We are happy to see that you were so thoroughly satisfied with your stay at our Sudbury hotel. We hope we have another opportunity to host you again very soon. Thank you again for sharing your thoughts with us.

"Family Celebration"

4
23/04/2017

We had great service from staff, however, there were very few staff members around. (To our benefit, no complaints about noise level). Clean and comfortable and centrally located. Walking distance to all amenities within the downtown area.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are glad to see that you were happy with the hotel and its amenities. We hope we have another chance to host you again very soon.

"Perfect for a quick stay"

3
07/04/2017

If I'm just reviewing the hotel, it was great. Clean lobby, helpful staff, comfortable room. The only thing that detracts from the stay would be the area. You need to park across the street from the hotel and throughout the evening random people walk through the lot. Not a great area of the city.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see that you enjoyed the hotel and its amenities. We are glad you found the room clean and comfortable and the staff to be helpful. Parking is always an issue with downtown areas but the police station is also right next door to our hotel. We hope we have another chance to host you soon.

"Great Value - excellent location"

4
01/04/2017

Nice Hotel. Great Staff, very attentive and conscientious. Very good value compared to other offerings.. Excellent Location in downtown Sudbury. Very clean rooms also good size. Will definitely return when business brings us back

Wayne T, Front Office Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Hi, I would like to thank you for taking your time to fill in a review about our hotel. It was a pleasure having you stay with us and I'm glad to hear you had a great stay. We look forward to seeing you again. Thank you Christine M

"It was excellent both for business and pleasure and willing to stay there again"

5
31/03/2017

It was great trip and will continue to stay there. I think you should not be asking so many questions for survey because people don't have time to answer superficial questions. You guys wast too much of guests time and hope you don't punish your guests for submitting reviews that is less than 200 words

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are glad you enjoyed your time in the hotel and we hope to be able to host you again in the near future.

"Excellent accommodations! "

5
21/03/2017

I stayed here during my trip to Sudbury a few weeks ago. It was a last minute trip and as such I made the reservation on Expedia after landing in Sudbury. I called the hotel to confirm and they took care of everything right from the start. Parking is conveniently located across the street, which is literally a 30 second walk to the lobby. The front desk associate was courteous and got me checked in right away, he was also nice enough to help me bring in my bags from the parking lot. The rooms are fresh, clean and inviting. Great amenities and a comfortable bed. I had a chance to work out and enjoy the breakfast provided which both exceeded my expectations. On my next trip Sudbury I will definitely be staying here again!

Best Western D, Front Office Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
I would like to say thank you for taking your time writing a review for our hotel. I'm very happy to hear that your stay with us pleasurable one and we will be looking forward to your next visit with us. have a great day. Christine Menary

"Excellent Service!"

5
20/03/2017

Great staff, they are very friendly and they take care of everything and make you feel at home. Clean, pretty, bright rooms with a fantastic Indian Restaurant in hotel. Walking distance to everything for a great weekend.

Best Western D, Front Office Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Dear TaniaH4223S0, I would like to thank you for writing a review. It was a pleasure having you stay with us and I am very grateful that my staff took very good care of you, it was our pleasure to have you as a guest and we look forward to having you stay with us again. Christine Menary

"Fantastic place to stay!!!"

5
18/11/2016

Fantastic place to stay. This hotel is extremely well kept, very clean and conveniently located. Comfortable beds, amazing breakfast and I simply can not say enough about the wonderful staff. You simply can not go wrong picking this hotel.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see that everything went so well for you during your recent stay at our Sudbury hotel. We strive to have every guest experience a stay as fantastic as yours. Thank you again for taking the time to share your thoughts with us and we hope to have a chance to host you again in the near future.

"Best western hotel"

5
18/11/2016

Bestwestern hotel served a wonderful hospitality and services. Rooms were fully organised with all the facilties provided. it also serves an excellent facility of fitness centre. hotel staff handles with warmth and care. prakshay kapur is the best employee i have came across.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your comments with us. We are very happy to see that everything went so smoothly with you while you were at our hotel. Thank you once again for taking the time to share your review with us. We look forward to hosting you again when you are next in Sudbury.

"Great place for rest & relaxation!!!"

5
17/11/2016

I truly enjoyed my stay here! The staff was extremely helpful and friendly. The hotel itself was very quiet, so definitely a great place for rest and relaxation. I found the rooms to be clean and cozy. The continental breakfast had so much variety and was very fresh. It definitely catered to everyone as there were many options to choose from. My overall experience was extremely pleasant and I highly recommend staying here whenever in town!

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for letting us know how we did. We are very happy to see that you enjoyed our Sudbury hotel so much. We strive to have every guest enjoy themselves as much as you did. Thank you again for sharing your review and we look forward to hosting you again in the near future.

"Very comfortable stay. Great location, Very clean. Staff very friendly"

5
17/11/2016

We were in town last week end and stayed at best western hotel. Our stay here was amazingly comfortable. Rooms and bathrooms are very clean. Beds are very comfortable. Location is great. Staff is very friendly and helpful. Taj Bistro inside the hotel is very nice. We are definitely going to stay here again on our next visit to Sudbury. Tina

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad you found the hotel clean and the beds comfortable. We see you also enjoyed the restaurant included within the hotel. Thank you again for letting us know how we did and we hope to be able to host you again very soon.

"The BEST Hotel in the town!!!!"

5
15/11/2016

My family and I checked in to Best Western hotel, Sudbury. It was an amazing experience! relaxed ambiance and the best quality service. The staff was great and really co-operative. the stay was pleasant and their service made the journey even more beautiful. Rooms, washrooms and all other areas of the hotel were super clean and pleasing to the eye. This is the best hotel to go for best service at amazing prices!!

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are very happy to see you enjoyed yourself so thoroughly at our hotel. Thank you again for taking the time to let us know how we did.

"Great location with amazing prices"

5
09/11/2016

Went down to Sudbury for a couple days with friends and stayed at this hotel. The rooms were maintained very well and clean. The staff made sure our stay was pleasant and accommodated our late check out. The price we paid for the hotel was also very good compared to other places we have stayed.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your thoughts with us. We are very happy to see that you found the rooms clean and well maintained. We are also glad to see the staff was pleasant and hope we have another chance to serve you in the near future. Thank you again for taking the time out of your schedule to let us know how we did.

"Overall GREAT experience !!!"

5
09/11/2016

Stayed here last weekend with my family. What a wonderful, clean hotel, with great staff! - Rooms, beds and washroom were super clean. - Location was perfect for the reason of our stay. - Front desk and all other staff were very friendly and helpful. Highly recommend this hotel, and will stay here again when in Sudbury.

Wayne T, General Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for your kind words. We are glad to see you were so thoroughly satisfied with your stay at our hotel. We are happy to see you will recommend us and we hope to have another chance to host you when you are next in Sudbury.

"Don't"

1
01/11/2016

Stayed 1 night. Rooms are OK and semi updated, the rest of the place is a dive. Parking does not existing unless you get there early and don't leave. 20 spots across the street. Lots of other places to stay in the same price range, this won't be a second third or fourth choice

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. Renovations are ongoing and we strive to have every guest enjoy their stay to the fullest. Our apologies to you as we seemed to have missed the mark with you. There are other parking spots in the laneway by the hotel and we also offer parking in the underground structure next to the hotel if all lots are full. Once again, our apologies and thank you for taking the time to share your review with us.

"Good service, convenient location"

4
01/11/2016

This is our third overnight visit to this hotel. It suits us well. Good rooms, wifi cable tv, Breakfast. Staff are very friendly and prices are reasonable. Parking is not great being across the road. We will continue to use this hotel when coming to Sudbury on shopping trips.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see that you enjoy staying at our hotel and are glad that you choose to use us as your home away from home when you are in Sudbury. Once again, thank you for sharing your thoughts with us and we look forward to hosting you again in the near future.

"Greatest place to stay!!!"

5
25/10/2016

The customer service experience was great. Especially thanks to Brakshay, the night auditor . He was professional and connected with us on more than a customer/ client level. I would recommend that anyone and everyone stay here.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you enjoyed yourself so well and found the customer service excellent. We will share your thoughts with the staff. Thank you again for taking the time to share your thoughts with us.

"Disappointed "

3
18/10/2016

Booked here for a couple of nights while on business. Parking is a joke. About 19 spots across street in a very tight parking lot. Under construction so no other spots. Didn't want to leave spot after parking for fear of not getting a spot upon return. Actually cancelled a night later in the week. Very small rooms. Stayed in North bay best Western last night and would definitely recommend. Won't stay here again. Too many better options in the area

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We apologise for the issues you faced. There are renovations being done and parking can be slightly cramped at times due to the construction. Thank you again for taking the time to share your review with us.

"Not Very Happy!"

2
18/10/2016

The room was clean, but the tv remote stopped working, the air conditioner would not come on, only the fan, and in the morning there were only conditioner bottles in the bathroom and NO shampoo. We were very disappointed with this hotel.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We will review policies with the different departments as there were some issues that you should have not faced. We apologise for the problems you had. We will work to endeavor to make sure this is not experience by any future guests. Thank you again for sharing your review with us and we hope to sere you again.

"Reasonable priced"

4
18/10/2016

We stayed during our road trip. The lobby is a bit old and I didn't like the parking being cross the street, but room nice and clean, good location, price is good, and service was wonderful. Will stay again.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see that your room was clean and you found the service was wonderful. We apologise you had issues with the parking. We thank you very much for taking the time to share your thoughts with us and we look forward to hosting you again in the future.

"Paper thin walls"

3
16/10/2016

When we called to book a room, from the road, we were told that this hotel had undergone a renovation. The room was a bit more pricey than we would have liked but we thought, "what the heck, a renovated hotel will be nice". Boy, were we wrong! The elevator was old and cranky and the carpets in the hallways were old and stained and smelly! There were toe big bags of garbage outside one of the rooms on our floor, and they were still there hours later. We did not get any sleep for doors banging and people coming and going all hours of the night. We could hear every word spoken in the room next door and the TV was on past 3 am. We called the front desk and they did come up and tell them to keep it down, but really, they should have the right to watch TV, as they are paying guests also. I cannot understand why they don't sound proof hotel rooms better. This could have been done while they were "renovating". We had a nine hour drive the next day and we had not slept! Check in and out staff were very indifferent. Breakfast was average.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for letting us know how we did. We apologise that you did not enjoy your stay fully. The carpeting is in the process of being replaced. Your other concerns will be directed to the proper department so the problems can be rectified. Thank you again for taking the time to share your thoughts with us.

"Montreal Trip"

1
14/10/2016

Upon arrival, around 12am, our room smelled like cigarette smoke. We were so tired that we just slept in our clothes and left early in the am. We didn't take in the free breakfast either. Received a discount on our room though.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. Our apologies for the smoke smell. Despite being a smoke free property, there are still people who occasionally break the rules, and are charged accordingly. Our apologies that the room you were assigned still had some lingering odor. Thank you again for sharing your review with us, we hope you will give us another chance when you are next in Sudbury.

"Wonderful Hotel"

5
11/10/2016

Beautiful and clean lobby, nice clean rooms.The hotel staff were very friendly and always trying to be helpful. They also have a wonderful hot breakfast. I simply can not tell you enough how much I enjoy this hotel.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for the kind words. We are very happy to see that you were so satisfied with your stay. We strive to have every one of our guests have the type of experience that you had. Thank you again for taking the time to share your review with us and we hope to have another chance to host you very soon.

"Excellent manager "

5
04/10/2016

I have stayed there multiple time. Excellent service rooms are always very clean and service is perfect. My advice ask for Prakshay assistance manger "should be a manager" young guy very friendly very fast at what he does and never complains if anything is needed he always provided us with the highest customer service.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for your kind words. We are very happy to see you enjoyed the hotel so much. We look forward to hosting you again in the near future. Thank you for taking the time to share your thoughts with us.

"Excellent Services with Prakshay !!"

5
04/10/2016

Prakshay is an excellent staff member at Best western , he's a very plight and respectful gentlemen ...service is always %100 ! Good !Location is good it's in the are near by everything down town .. Parking also is provided :) come stay at the BEST WESTERN ??

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see that you were happy and satisfied with your recent stay at our hotel. We look forward to serving you again in the future. Thank you again for taking the time to let us know how we did.

"Good Spot."

5
20/09/2016

I've stayed at this hotel a few times. Its a good Central location in Sudbury for my work. It's a bit of a sketchy neighborhood, but that's usually the case in most downtown centers throughout Canada. The Police station is right there so I'm sure it's safe enough. It's worth noting that there a new restaurant called the Taj Bistro that just opened. They were running a grand opening event last week and it was all you can eat for under 20 bucks...tax in. Its food is really good, it is family run and staffed and all of the employees were earnestly proud of their accomplishment in what they were offering. I was in town for 2 nights and ate there both nights. I felt it was important to write a review because I did some reading on trip advisor before my trip and it seemed like people were saying things about bad smell bad location and all that. The place is clean. I didn't smell any funny smells. I'm a non smoker, so my nose works pretty good. The staff are nice. 'nough said.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for your review. We are glad you enjoyed your time at our hotel. We are happy to hear that you enjoyed the newly opened restaurant and found the rooms clean and the staff friendly. We hope to host you again very soon. Thank you again for taking the time to share your thoughts with us.

"Best hotel location in downtown Sudbury"

5
19/09/2016

The best location for downtown Sudbury's entertainment district - - night life and dining all in walking distance. Very clean/newly renovated rooms. Very friendly and professional service, would high recommend this hotel. Complimentary breakfast was actually decent.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your review with us. We are very happy to see that you enjoyed your stay with us. We strive to have every guest enjoy their experience with us and we are happy to see that you enjoyed the rooms and continental breakfast. We hope to have another opportunity to host you soon and wish to thank you again for letting us know how we did.

"Very impressed"

5
18/09/2016

I stayed for 2 nights at the best western at sudbury and couldn't be left with a more fulfilling experience. The reception staff, in particular the night manager were very helpful and courteous. Large and comfortable rooms and awesome location. Great housekeeping, breakfast and wifi service throughout. Would love to return.

Wayne T, General Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for your kind words. We are very happy to see that you enjoyed yourself so thoroughly during your recent stay. We look forward to hosting you again and thank you again for taking the time out of your busy schedule to share your review with us.

"Clean and Spacious Rooms"

5
16/09/2016

Was in town for a friend's wedding and we spent 2 nights at the best western. The rooms were very spacious, and clean. The staff was friendly throughout our visit. We woke up for the hotel breakfast both mornings and found that there was a wide variety of selection. Overall we were pleased with our stay.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see you enjoyed your stay and found the rooms spacious and clean and enjoyed the free breakfast. We hope we have another chance to host you soon. Once again, we thank you for taking the time to share your thoughts with us.

"very unplesed with the 3-11 shift me and my wife stayed for 3 days and on the second day my wife got harrased"

3
14/09/2016

my experience at this hotel was good until the 3-11 shift showed up and unexpectedly started staring at my wife inappropriately and making comment about her looks and following her threw the hotel we travel a lot and my wife is now scared of her well being to stay at such hotel. the only postive outcome from my stay at the hotel was the night shift who was more then helpful with everything we needed and always kept a positive attitude during his shifts.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We apologise for the issues you faced while at the hotel. We will review procedures with the staff to insure no repeat of your experience happens. Once again, please accept our apologies and thank you again for sharing your review.

"Great Service but I didn't like the location"

2
12/09/2016

This was a very quirky hotel. Some may like this, but not me. The front desk staff was very friendly and helpful, so nothing wrong with the service. But I found it hard to find the hotel, and parking really inconvenient. You can either park across the street where it was full and the stalls are very very small, or the underground parking garage that is not connected to the hotel, so a bit of a walk through a dark parking garage and around the building with my luggage. Which was not fun for me being a female travelling alone. There was also a lot of drunk loiterers around. It's an older hotel, so I found it had that old hotel smell. I'm not sure what else is in Sudbury since I was just passing through but I would not want to stay there again, at least not by myself.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. Our apologies for the issues you faced while you were here. Parking can be an issue in the downtown core, but the underground parking you speak of is a safe location as it also serves as the local police station's parking lot. We are happy to see you found the staff friendly and helpful. We thank you again for taking the time to share your review with us.

"Family Wedding"

1
12/09/2016

Very disappointed in this hotel. Very short staffed (nice people though). The front desk person was also the breakfast person, and the customer service person ie if needing towels etc. one day the bed was not even made or towels replaced even though we were out all day. It's a downtown location but no stores, decent restaurants around this area apparently everything in New Sudbury nice hotels, restaurants and shopping malls . The Fitness room was dilapidated treadmill and bike were not usable, mats were very dirty. The hotel is older and run down making it look dirty even though there was cleaning happening. We used Airmiles to pay for our 3 night stay but it was a waste of points.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We apologise that you did not enjoy your time with us. We strive to make every guest's experience a great one but it appears we missed the mark on your stay. Once again, please accept our apologies and thank you again for sharing your thoughts with us.

"Great Stay!"

5
06/09/2016

Staff is very friendly, had a smooth checkin and checkout experience. Great location and I thought the gym has everything you need! The front desk was very helpful in recommending places to eat in the area. I have stayed here multiple times now and the service never changes - no need to book anywhere else!

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see a regular guest so satisfied with the hotel and the staff. We always look forward to hosting you and we hope to see you again soon. Thank you again for taking the time to let us know how we did.

"Great Downtown Location"

4
06/09/2016

-Friendly, informative, efficient Staff -Clean rooms, elevator and hallways could be cleaner. -Great breakfast with hot options -Walking distance to many downtown sites like Farmers Market, Rib Fest and Restaurants. -Fridge and Microwave in rooms

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see you enjoyed your stay at our hotel. Very glad to see the staff was friendly and efficient. Thank you again for taking the time to share your thoughts with us and we hope to have a chance to host you again in the near future.

"Disappointed "

2
05/09/2016

I was actually surprised not in good way. The bathroom had a horrible mildew smell that generated throughout the whole room. Air conditioner didn't work properly. Where the hotel is located is in a very shady area.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you did not have a wonderful experience, which is what we strive to give all of our guests. We will certainly have the proper departments work to rectify the issues you mentioned, and hope we have another chance to host you in the future. We thank you again for sharing your review with us.

"Lovely stay"

4
04/09/2016

My husband and I had an opportunity to stay at this hotel recently and overall we quite pleased with it. The location was good but maybe a little difficult to navigate initially given the address is one street and the entrance on another. Parking is free which is nice but I wonder what they do when they are full because there isn't much of it and it is outside. The room was clean and comfortable and we were pleased. The bed and pillows were comfortable. Unfortunately the airconditioning wasn't working properly and kept turning itself off even though it was set on a very cool setting leaving the room much warmer than we like for sleeping. Breakfast was included and looked good with a variety of options but the room was so hot we couldn't sit long enough to enjoy it and just had coffee. The front staff were great and super helpful in suggesting places to eat. I wish I could remember her name, she was sweet and we were very pleased with her service. We definitely would come back again, thanks Best Western

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are happy to see you enjoyed your stay with us. Our apologies for the issues you faced with the air conditioning unit. We will have our maintenance department investigate the problem. Thank you again for taking the time to share your review with us and we look forward to hosting you again soon.

"unclean"

1
02/09/2016

No assistance was offered for my handicapped wife except to be told to take a cart across the street to parking lot Strong odors in lobby was surpassed by stronger odor in elevator.Strongest odors awaited in the room. With such strong odors, I checked the AC filters and they were dirty. Exhaust fan in bathroom was plugged with dirt. Electrical outlet covers were broken. Room was so bad that we slept on top of blankets with our street clothes on. By 3am, my wife was having trouble breathing and we had to leave.Parking is so cramped that it was a 15min ordeal to get out on the street. E-mails to Christine were never answered.Worst hotel in our journey across Canada

"Nice hotel in downtown Sudbury"

5
02/09/2016

Not a modern hotel but overall facility is pretty good. The breakfast area is very neat and relaxing. Walking distance to bus terminal Must stay if you play Pokemon Go (a Gym right at the hotel and 3 poké stops at the park across the road)

"Not a great experience"

1
31/08/2016

The rooms are older and not great. We had significant issues with the A/C in our room, and were up until 1am trying to get the issue resolved. Unfortunately we couldn't get it working and they didn't have another room, so we had a horrible experience trying to sleep in 30C+ degree weather in a room with little to no A/C. The location is also an issue. I really did not feel great leaving my car parked across the road from the hotel with people walking through the parking lot constantly. We were offered a full refund for our issues, but somehow when it came down to it being issues, it was a minimal refund that was actually given. I really dislike being promised one thing, and then having something else actually happen. We were honestly looking for a new hotel chain that we could stay at comfortably, however after this experience, Best Western is definitely not it. I don't recommend staying here at all.

"Still Owes me Money"

1
29/08/2016

I have called the sudbury location 7 times now. Clearly they do not have competent staff working at the front desk. My credit card was charged, my husband asked to switch to put on his credit card, and it was charged, and then we paid cash the next day. We asked if we would be reimbursed, and they guaranteed it. So we paid for 3 nights, when we only stayed one. My husband finally got his credit card reimbursed, and they still have not reimbursed mine. I called my credit card company and they will be disputing the charge. So frustrating to be told that you will get your $$ back, and it's been 3 weeks, and no refund. Beware everyone. Absolutely appalled that I have to deal with this.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your concerns with us. We do not see any charge or hold of any type on either of your credit cards. Please feel free to call the hotel directly and ask to speak with Christine and she will rectify the situation for you. Thanks again for taking time out of your schedule to let us know about the situation.

"Good night's stay in Sudbury Best Western"

5
29/08/2016

a very enjoyable night in Sudbury - hotel room was spotless, staff were pleasant and a reasonable breakfast was included with our room..no complaints about the quality of the hotel, location, or experience. I recommend this hotel to anyone looking for a reasonable place to stay while visiting Sudbury, Ontario

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing such kind words with us. We are very happy to see you were so satisfied with your recent stay. We look forward to hosting you again in the near future.

"short trip"

3
26/08/2016

no restaurant/bar in the hotel (as stated) as it was under construction. very pleasant overworked staff. free parking across the street was very small with large trucks parked in tight spaces making it difficult to maneuver. room was nice however bathroom and amenities were just okay. wouldn't stay there for any length of time but was okay for the 2 nights. we needed to be downtown.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. It allows us the chance to see where we can improve. We apologize for the issues you faced with the cramped parking. We are happy to see you found the room satisfactory and enjoyed the bathroom. Once again, thank you for sharing your thoughts with us.

"Okay, Location is tricky"

3
15/08/2016

Decent hotel but location is a problem. Downtown Sudbury can be a bit seedy with lots of street people asking for handouts. Near to CityHall and several government buildings and the downtown municipal park. Just a couple hundred metres from Sudbury Arena, the bus terminal and shopping. Ten/15 minutes drive to Science North and Dynamic Earth. About 15/20 minutes to shoppng malls in N. Sudbury and the same to Trans Canada Hwy. Hotel needs an facelift but was clean, well managed and staff was friendly and helpful. Well priced. Continental Breakfast was adequate but the restaurant was under renovations and closed when we were there. Due to re-open soon. I walked outside in the evening and early in the morning with no incidents except for some polite panhandlers (beggars) but my wife felt uncomfortable. Downtown in most cities can be unnerving when dark. Unless you have business downtown, I would suggest a hotel a bit farther away, if you want to explore the surrounding area.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are glad you found the hotel to be of good value for the price you paid and the staff to be friendly and helpful. Our apologies for the issues you faced while walking around the area. For the most part, the police are usually very good at keeping the are safe and clean. Seems it may have been an off day while you were here. We hope we have another chance to host you in the near future.

"Horrible"

1
13/08/2016

Terrible hotel. Do not stay at this location. So many better options in Sudbury. Hotel old and needs up grading. Rooms smell and beds are ancient. Do not waste your money. Breakfast was cold and staff Un aware that items had been depleted.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We will review policies with the different departments to insure this does not repeat itself. Our apologies for the issues you faced. We thank you again for sharing your thoughts with us.

"Great Stay"

5
11/08/2016

Good location in downtown, Free parking,good wifi speed, Professional staff and kind-express check out. wonderful day with great service. I will stay this hotel again and recommend this hotel. room is very well equipped and comfy beds

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your thoughts with us. We are very happy to see that you enjoyed your stay with us and we look forward to hosting you again in the near future.

"Not what we expect from the Best Western chain"

2
10/08/2016

Now admittedly the hotel was under renovation. Fortunately the bed was comfortable but the complimentary items had not been refilled including toilet tissue. I think there was about 1/2 and inch on one roll, no spare. The worst was watching a maintenance man fill his buckets at the sink in the breakfast room. Could have at least waited until folks had left. More expensive than the nicer BW we stayed at the night before. Downtown rough, not much around in terms of restaurants, etc. Won't return.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We apologize for the issues you faced while staying with us. We will investigate with the proper departments to insure other guests do not have a repeat of those incidents. We hope we have another chance to host you again in the near future. Thank you again for taking the time to let us know how we did.

"Hotel was correct"

3
06/08/2016

We spent three nights at the BW. The room was clean , the bed comfortable, the breakfast ok. The neighborhood is sketchy but there is nice place to eat around there. The parking is free but not very spacious. We would recommend it if you are on a budget.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to let us know how we did. We are happy to see you enjoyed your stay with us. The area is a downtown core and perhaps somewhat run down but is perfectly safe. Thank you again for sharing your review with us.

"Awesome"

5
06/08/2016

professional staff and kind-express check out.Feel home Quiet place.easy access to everywhere. Parking pretty close.walk out to down town lots of live stuff around it. hot breakfast and variety choices. clean and neat rooms and service

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for taking the time to share your thoughts with us. We are happy to see that you enjoyed your stay from check in to check out and we hope we have another chance to host you in the near future.

"city stay"

4
04/08/2016

good location, prices in line with the local market. The government offices are in the area and this hotel has many corporate guests. Therefore, the prices are not low. Staff was friendly. Parking is available, free of charge.

"Great Value and Friendly Service"

5
02/08/2016

Vena and her team always deliver a great overall experience at this downtown location in Sudbury. The rooms are newly renovated and are extremely comfortable. The hot breakfast is very convenient when staying for business or for pleasure. Thanks!

"Ontario HOG Rally 2016"

5
01/08/2016

Excellent stay, good location, bed quality was excellent Went to the Ontario Hog Rally last week in July -- 5 minutes ride from events. Would definitely recommend this hotel and stay again. Thanks Best Western Hotel Sudbury

"Hotel"

2
31/07/2016

Not very good. The hotel is undergoing renovations and is not properly prepared for guests. Staff tries but does not seem to be able to cope. The breakfast area was very marginal and the maintenance crew used the kitchen sink to get water for their cleaning. The maid 'forgot' to give us proper supplies 2 days in a row. The parking is almost non existent, but free.

"Nice hotel but noisy AC"

3
30/07/2016

The hotel is located in downtown Sudbury. There is parking across the street and some limited parking behind and beside the hotel in a little alley. My intuition said not to park in the alley and I was proved correct as the next morning the vehicle of one of the guests had things stolen from it overnight (next building over appears to be a police station!). The room is comfortable and clean and everything worked but the air conditioner. We had to turn the AC to maximum or else it would just cut out after about 10 minutes. It was noisy and annoying - bring ear plugs. The breakfast was the usual BW fare. The eggs were overdone and were just clots of yellow - not very appetizing. Would I stay here again - maybe - if I didn't have to use the AC and made sure I parked across the street.

"Great hotel"

2
27/07/2016

My son and I checked in for the long weekend and the staff was exceptional. Very friendly and helpful. Even though it is right downtown, I found it very quiet. The rooms are very clean and updated and the continental breakfast was fantastic. We will continue to stay here when we travel to Sudbury.

"Nice hotel, questionable area"

3
27/07/2016

Room was very well appointed, but very, very tight. Two people can't walk around at the same time. The staff were nice and pleasant to deal with. Breakfast was acceptable, with a fairly good selection for everyone. The coffee was good quality. Being a bit of a coffee connoisseur, I enjoyed several cups. The one issue was the parking. Parking was very tight and at a minimum. There was several young people hanging around the parking lot at all hours of the day and night, appearing to be stealing the hotal Wi-Fi. Because this was very disconcerning, I went out several times to keep eye on the car. I should feel secure about my well being and my car, but was definitely not. It seemed to be a seedy part of town and there was a homeless shelter across the road, so I didn't cross the street at any time. We were booked in for 2 days, but after 1 night decided we would be better off at another hotel. We will not ever be back to this hotel because of this. There is a police station one block away, but only ever saw 1 cruiser up past this way. It's a real shame, because it is a nice hotel, but in a bad, bad location.

"best western sudbury"

5
25/07/2016

front desk personnel very helpful and lovely I want to marry her but my wife wouldn't let me. Our bed and pillows felt like they were just purchased along with the linen and towels. The room was very quite and well appointed, microwave, tv, wifi, coffee maker

"Nice room"

4
24/07/2016

Our room was changed at the last minute due to a lighting issue and we were given an end room that was very large. Big bathroom with jetted tub, however the jets didn't look that clean so we did not use it. Typical breakfast, lots of choices, waffles, eggs, cereals, breads, fruit, etc. Most places in the area close down early in the evening. Nice park across the street.

"Super nice staff!"

4
23/07/2016

I checked in with my 9 year old daughter for a 2 night stay. The room was exceptionally clean. I left a note after the first night about how many towels, shampoos and conditioners we require for the next day and housekeeping obliged. Asked front desk for restaurant suggestions and they got on the front desk computer to help me find what I needed. I would recommend this hotel to anyone staying in the Sudbury area. Very close to both Dynamic Earth and Science North.

"Traveling across the country "

2
21/07/2016

By far the most run down best western we've set foot in. The front desk clerk was swearing and making fun of the clients served before us. Took over 3 hours to get our roll away bed. The elevator looks like it was used in American horror stories hotel ash the counter was broken and poorly repaired the toilet bowl was barely attached.

"Great Downtown Location"

5
21/07/2016

Nice downtown location and the Nicest Best Western I have stayed in. There is Great food within walking distance away. Nice people at the hotel all around. Motorcycle friendly. And even the price was within reason.

"Friendly and clean"

4
13/07/2016

Checked in late and all paper work was ready and front end staff members was very friendly. Room was very clean and bed was amazingly comfortable. NO complaints. Lots to choose from in the continental breakfast area.

"Perfect Location!"

4
13/07/2016

We like walking everywhere to really experience the place we're staying in. This is the third time we've stayed at this Best Western because it's close to everything (Including the Northern Lights Festival) and is perfect for walkers. It is also the quietest hotel we've ever slept in!

"Great location and experience"

5
11/07/2016

It is very clean. We received a quick check-in with a surprise free breakfast. I used the CAA discount which gave me 10% off. With the cheap price and the decent room, I just can't complaint. I would highly recommend this hotel.

"Average hotel"

3
08/07/2016

Looks a little run down on the outside and lobby/hallway areas but the rooms are alright. There's a police station nearby and saw lots of cop cars rolling down the street. Good enough for a one night stay

"Nice Rooms - Sketchy area of town. Pricey"

3
05/07/2016

Decided to stay at this hotel on our way to Sault Ste Marie. I should have kept driving. Price was high for what we received - the hotel is in a run down area of town - bus station one block away, and a shelter is right across the street with the nightly boarders hanging around literally 20 yards from the hotel entrance. Nothing in the area - no restaurants. The rooms were well done! Once inside the room, it was great!

"A little disappointing"

3
04/07/2016

Like other Best Western hotels, the Sudbury hotel has an attractive lobby and the rooms are pleasant and clean and the bathroom very attractive. There is a business office with free computer access. On the negative side, the air conditioning in our room kept cutting out unless it was turned to max. It was very noisy and then ran almost continuously. It almost seems this hotel is trying to get by "on the cheap"; ex, only 2 flimsy plastic glasses in total in our room. Best Western's usual hot complimentary breakfast was offered but pans (notably the scrambled eggs) were not refilled. There were waffle and pancake makers but waffles seemed heavy. Just not the usual good breakfast I expect at Best Western. A disappointing stay.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to see that you found the lobby, bedroom and bathroom attractive and clean. Our apologies for the issues you faced with the air conditioner. Policies will be reviewed with the staff as empty breakfast items should certainly be filled. Thank you again for sharing your review with us, we hope to be able to host you again.

"Always striving for Excellence"

5
30/06/2016

Great people. Great service. I'll recommend this Hotel to my friends, colleagues. There was an employee who helped me to find the food I wanted. She went beyond her duty. Clean, quiet and overall great.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see that you were so satisfied with the hotel, its amenities and especially its staff. We look forward to hosting you again very soon. Thank you again for taking the time to share your thoughts with us.

"Oh no!"

2
23/06/2016

After driving for 6 hours we don't want to stand in an empty lobby for 15 minutes with a permanent apology sign on the desk saying the manager is helping another guest. Looking for the manager we found the breakfast room with dirty dishes from the morning. The phone rang nonstop while we waited and after she came she juggled is with calls as best she could. The upgrade to a suite meant a large room that was well furnished and had a two part bath with all amenities. The room had some wall paper coming up and we did find a couple of bugs. Location in downtown has free parking.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking time out of your schedule to share your review with us. We apologize for the issues you faced while staying with us. Policies will be reviewed with staff as you should certainly not be left alone in a lobby for 15 minutes, our apologies again. We are happy to see you found a large well furnished room with all amenities when you did get checked in. Again, thank you for your time and we hope to have an opportunity to host you again when you are next in Sudbury.

"Re: For small car owners only"

2
16/06/2016

First off, had someone open my truck door while checking in, but anti-theft kicked in.....bad part of town, and secondly if you drive anything bigger then a Yaris (tiny compact) then stay elsewhere, Parking here is horrible, sat in my truck one night and watched 3 cars get hit from ppl trying to cram into this tiny parking lot.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. While the parking lot is small, there is another parking lot across the street from us as well. Our apologies to you for the issues you had while parking your vehicle. I can not speak to three cars being hit as I have never heard this from anyone at any point. Thanks again for sharing your review.

"never again"

1
07/06/2016

ac don't work, all my luggage was gone through today, june 7 2016. 2 day stay, I told front desk attendant at 7 am tyhis morning the ac did not work, now 9pm and not fixed, they wont give me another room. terrible attitude at the counter day and night. manager will not talk to me.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to let us know how we did. Our apologies that your stay was not up to the standards we strive for with each guest. Please reach out to me directly on your next stay so we can rectify the situation for you.

"Sudbury Wednesday Night"

4
07/06/2016

The room was small but clean and acceptable for 1 or 2 nights. The breakfast was exceptional -lots of healthy choices. The location was great. It was close to many restaurants and there was no need to drive.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see that you enjoyed your stay and found the free breakfast to be exceptional. We hope we have another chance to host you very soon. Thank you again for taking the time to let us know how we did.

"good value"

4
06/06/2016

Good price obtained online. Large room with big flatscreen TV, very comfy beds, big bathroom, pleasant staff, nice breakfast. Recently renovated although it would have been nice to raise the bathroom counter! Negatives were few parking spaces out back, rest across the street. Blackout drapes don't completely cover. Not sure if it's quiet - we travel with white noise generator.Also, this center city location was deserted on Sunday at 6 Pm when we arrived. Not much around. Salvation Army across the street but that didn't bother us.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you so much for the kind words. We are glad to see that you thoroughly enjoyed your stay with us. Parking is tight in the downtown core, our apologies for that. We thank you again for taking the time to share your review with us and look forward to hosting you again in the near future.

"Never Again"

1
02/06/2016

This hotel should be half the price we paid. ($135 plus tax plus fees) over $150 all in. On arrival the elevator was out of order, walking to the 4th floor up an external staircase in temperatures above 25 degrees was next to impossible due to my health issues. This area of town has a fair number of "undesirables" open staircases made me nervous. The man on reception did help by carrying a bag. Arriving in the room, it was hot. The AC would only run for 2 minutes then quit. The thermostat would click to switch on but wouldn't run. Thermostat read 74. Looking inside the unit, it was clogged with decades of dirt, explaining its inoperative state, and possibly the presence of untold bacteria and viruses. We opted for the noisy fan to blow the hot air around, the windows don't open so we felt trapped, as if in a hot car. We contacted the man on reception, he said he would come and review, but after an hour he had not shown up, and, as it was almost midnight and we had a morning appointment we went to bed. The bedding is part polyester, which added to the misery by trapping heat and sweat in the bedding. Which hotel in today's day and age does not use 100% cotton bedding? Gross. In the morning, the bathroom sink did not hold water, I suspect a faulty seal on the plug. My partner found shaving to be a new challenge. As well, the hairdryer in the bathroom would not work, necessitating another trip downstairs for a new one. When I got it back to the room, the power cord was secured behind the mounting plate, and required a screwdriver to remove. I don't carry one, do you? We packed to leave and stopped at the breakfast area for a quick breakfast, but the line ups were around the room, apparently a full hotel cannot justify the staffing to operate it. Had I read the trip advisor reviews prior to booking I would not have. It appears many of these issues are long standing, and somehow I doubt the managers assurance that they will be looked into. I add this opinion to others on Tripadvisor with the recommendation that travelers to Sudbury stay anywhere but here. From this experience alone, I will avoid Best Western as an hotel option in future.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. Our apologies that the elevator was being serviced while you were here. We also apologize for the other issues you faced while you were here. We will review your concerns with the proper departments of the hotel. Thank you again for letting us know how we did, it gives us an opportunity to see what can be improved.

"Think Twice before you stay here! No value for money spent."

2
27/05/2016

Very disappointed in this hotel. The price we paid per night was exhorbitant for the quality we received. The area this hotel is in is not a very good area. The building itself is old and outdated. The parking area was scary! The lobby was clean, but small. Our room, while clean, was small and outdated and had a musty odour to it. The ventilation system didn't seem to work very well. I would comment on the continental breakfast, but we were given the wrong breakfast times and missed the breakfast by 10 minutes. The amenities are very few for the price you pay. This hotel is OK for business travel if you are only going to sleep there, as the beds were the one decent thing about the place. I would not recommend this hotel for a family stay. There is nothing for kids to do and the area is not a great one.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are happy to see you found everything in the hotel to be clean and that your bed was comfortable. While the parking spaces are limited, they are well lit and can be seen from the front desk. Our apologies that you missed the free breakfast. We once again want to thank you for taking the time to let us know how we did.

"Good value and well located"

4
23/05/2016

The Best Western is well located in downtown Sudbury. The parking is included, but is not ideal; a very limited number spots in the hotel's crowded courtyard, and the rest of the spots are across the street. The room was clean and comfortable, but the walls are paper-thin. I could clearly here my neighbour conversing on the phone at 11:00 PM. All-in-all, for the price I paid and the location, I rate it a good value.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you feel you received a good value for your money at our establishment. Our apologies for the parking, being right downtown does pose somewhat of a challenge for us to gather enough parking spots. We are glad you found your room clean and comfortable and hope to have another chance to host you in the near future.

"Good Vaule, great breakfast!"

3
15/05/2016

The staff was ok and the hotel could use a bit of an upgrade, but it was clean and close to a medical office so it was a good fit for a short stay. I probably would not stay longer than an evening though. The breakfast was great addition for an early morning departure.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for the kind words. We are glad to see that the hotel suited the stay you needed it for. We are happy to see that you enjoyed the free breakfast in the morning. We look forward to hosting you again in the near future.

"Good value - great staff"

4
12/05/2016

Good hotel for the value - friendly helpful staff. The bed sheets were not of the same quality that I am used to in the BW Plus hotels and the bottom sheet does not stay tight, but that is not a deal breaker. The washroom is pretty tight in the single queen room but was clean and in good condition.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see that you were satisfied overall with the hotel and its amenities. Our apologies that you had an issue with the sheets. We hope to be able to rectify that and to host you again very soon.

"Hotel situated in a convenient area in downtown Sudbury"

3
10/05/2016

Good location in downtown Sudbury, limited tight parking spaces. Convenient to get to sight seeing and restaurants. People are friendly. Community is very nice and supportive of local events such as marathon and parc du Bell is a great place to walk and see

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see you enjoyed your stay and our city. We hope to be able to host you again very soon.

"Mind the price, mind the smell"

4
07/05/2016

Hotel rate was disputed at check in. Foul smell in the elevator and hallway all week. Dirty toilet plunger left in hallway infant of elevator for all to admire. Check out staff rather pushy about giving positive reviews and suggesting high numbers. Over all a fine hotel stay if the rate dispute hadn't occurred. Went over budget as a result. Can't justify staying there again without a regular corporate or crew rate.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy to see you enjoyed the hotel. Please feel free to reach out to me directly to discuss your concerns with the rate.

"Old"

3
02/05/2016

Staff are nice and good service but the hotel is old and the rooms are old. Also it used to have smoking in the rooms and they smell bad. They do not offer dry cleaning or have a restaurant or food available to buy. They did offer a free breakfast which had some hot options.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We apologize that you found an unpleasant odour in the rooms. The property has been non smoking for years and all furnishings have been updated. There are still occasional people who will smoke in the rooms, and they are charged accordingly. We are happy to see you enjoyed the service level from the staff and the free breakfast. We hope to be able to host you again very soon.

"Hidden Gem in Dowtown Sudbury"

5
30/04/2016

Although this is a tad awkward when it comes to parking, the hotel itself and the staff are top notch! Breakfast is reasonably priced and prepared well and dinner is within walking distance to many restaurants and pubs. The rooms are clean and comfortable.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
We are happy to see that you enjoyed the hotel tremendously when you were here. We are glad you found the staff top notch and we are looking forward to seeing you again when your travels next bring you to Sudbury.

"My saty at BW"

4
29/04/2016

I stayed about two months in the city of Sudbury for some business. i have changed 3 hotels before settling in best western. The other hotels were either too expensive or the services were too modest. Best western was a good match between both......friendly staff....fantastic location....good breakfast in a good timing

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your kind words with us. We are happy to see that the staff, location and breakfast were all satisfying to you. We hope to host you again very soon.

"Rating"

5
25/04/2016

Good and comfortable stay. Should like to stay here again. Location is good and well connected in terms of Banks and Restaurants. Hotel Staff is very approachable.Internet was good.Breakfast quality was also nice.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
We would like to thank you for sharing your review with us. We are very happy to see you were satisfied with everything at the hotel. We hope you will visit us again very soon.

"They took good care of me"

5
04/04/2016

Booked the stay on my points, but clicked the wrong date. The staff fixed the reservation for me and upgraded my room to fit what they had available. Excellent service, highly recommended. Nice stay in the Presidential Suite.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
We are very happy to see that you were very happy with your recent stay with us. We thank you for taking the time to share your review with us and we hope we are able to host you again very soon.

"Run for the hills!!!"

1
31/03/2016

You know when your in a hotel that looks like at one time it WAS a really nice hotel??? This IS the place. OMG! This place really smells just like a port-a-potty! Even the elevator stinks AND it has a fan! It's so lame with the worst parking and a broken elevator. Oh, it goes up, but if you're on the fifth floor??? You have to call to get the desk person to send it up to you. This isn't a recent emergency break either. There's a sign posted in the elevator that you can tell has been up for some time. I moved mid week to another hotel because the Best Western was SO bad... The carpets, the hallways and the lobby ALL smelled old and musty. I live in hotels for work and this is one I can say for sure should NOT be visited.

"Tolerable"

2
21/03/2016

The hotel was okay if you had to stay in the center of the city. Cleaner than I was expecting and breakfast was pretty good. Definitely rooms were small, no water pressure in sink, shower was okay. It was tolerable, but preferred the Radisson from a previous trip. Same price but much better value.

"Great Location!"

4
11/03/2016

We were in town for a Micro Brewery Festival which was a short cab ride from the hotel. The rooms were clean and updated. The halls still smell a little of stale smokes but its not too bad. The hotel is down the street from the arena and close to plenty of restaurants. The best part by far was the bed! It was probably the comfiest bed we have ever slept on.

"Good place to stay"

4
03/03/2016

Their rooms are newly renovated and the beds are very comfortable. WIFI is excellent. The owner or manager is very friendly and helpful. Towels are on the small side but not an issue unless you are used to the large bath towels at premium hotels. Because it is an older building the sound proofing between rooms allows you to hear voices in the next room, so if you are a light sleeper this may not be a good choice for you. Their free breakfast was good. Their workout room has a good variety of equipment although the treadmill looked a bit worn. The parking lots are a bit small in winter when there is a lot of snow but it appeared everyone could find a place to park

"Go for the beds, stay for the service"

5
24/02/2016

The newly renovated rooms are lovely and the pillow-top beds so comfortable. Their breakfast has a wide variety of options, like fresh waffles & scrambled eggs, yogurt and fruit. The staff are very friendly and I was actually able to figure out how to use the television!

"Good night"

4
10/02/2016

My wife and I had a pleasant stay,staff were eager to help.We will stay here again in the future.It is good to stay at a hotel where service still is a priority.Again my wife and I had a pleasant stay and our nights rest was great.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you so much for your kind words. We are pleased to see that you are happy with the hotel, its amenities and the service you received. We are very happy to see you will stay with us again and we want to thank you for taking the time to share your review with us.

"BW Downtown Sudbury"

5
08/02/2016

Fantastic stay. Parking is minimal, however, I did secure a spot. Close to all amenities in the Downtown area. Clean rooms and great General Manager who goes out of her way to make your stay pleasurable

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see that you were pleased with your recent stay with us. We strive to make sure that every guest has an experience such as yours. We look forward to hosting you again.

"great staff bad product"

3
08/02/2016

Heater broke in middle of night with kids you do not want pair ppl or switch rooms. No parking for our bus, powdered eggs for breakfast. Vina was great and tried to make everything good but... one of our rooms had big yellow stain on mattress, fitness room has multiple broken machines.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking time out of your schedule to share your review with us. Our apologies for the issues you faced while you stayed with us recently. We are happy to see that Vina tried to improve things for you. We have passed your concerns onto the proper departments and will look to rectify the issues you spoke of.

"Best hotel to stay in Greater sudbury"

5
08/02/2016

Best place to live in sudbury,staff is really helpful,location is perfect,nice and quite place with lots of amenities like gym,breckfast and internet. i will say perfect place to stay and enjoy in sudbury

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We are very happy to see that you are pleased with the hotel and its amenities and look forward to hosting you again soon.

"Carring Staff"

5
05/02/2016

Great place to stay, was there on business and will stay there again when ever I go back to Sudbury. Good service, friendly staff. Overall very recommendable. Great value. If only their was a little less snow in Sudbury...

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We are very happy to see that you enjoyed everything about your stay. While I can understand some people's frustration with the snow, it does allow for numerous outdoor activities that some do enjoy. Thank you again for taking the time out of your schedule to let us know how we did.

"Weekend trip"

4
01/02/2016

I was warmly welcomed to the hotel and my room was updated since i was here last with modern hotel furniture. The bed was very comfortable and the bathroom was clean. Next time I wouldn't agree to a room next to the elevator though because i could hear every time it went up & down. The sound of the fan for the heat blew a little too loud & sometimes woke me up.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking time out of your schedule to share your thoughts with us in regards to your recent stay with our hotel. We are very happy to see that you enjoyed the upgrades done to the rooms since your last visit. Our apologies for some of the noises you heard from the elevator and such while you were here. We hope to be able to serve you again when you are next in Sudbury.

"Worth the money"

5
29/01/2016

Great room and kind service. The staff was welcoming from arrival through departure. I was from out of town and they helped connect me with transit and food during my stay. I found the room clean and quiet. The bed was comfy.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you so much for the kind words. We are very happy to see that you enjoyed yourself thoroughly while you were here. We look forward to hosting you again when your travels bring you back to our city.

"never again"

1
28/01/2016

First of all the location it terrible, theres hotel parking across from the hotel but, theres barley any spots. After checking in I went up to my room, this room had a very strong perfume smell. Usually I'm not sensitive to smells but, after being in this room for less then 5 minutes I had a headache coming on. I went to the lobby to get another room. As soon as I walked into the lobby the women at the front desk asked me if something was wrong. i was very confused. The next morning I went down for the free breakfast. I grabbed some eggs and a few mini waffles, I couldn't eat the eggs at all and the mini waffles were very dense. I really could tell they weren't fresh. while getting my breakfast I noticed the women who asked me what was wrong was watching me. While was checking out I noticed a sticky note on the card in the front desk for my room, it said, these guest may have a dog. there was no way I could possibly brought my dog! I do not recommend anyone staying here.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We apologize for the perfume smell you seem to have encountered. Breakfast items are fresh every day, and we apologize if you feel you were being watched. We are a pet friendly hotel so guests do at times bring their animals with them. We apologize you did not enjoy your stay thoroughly and hope you will give us another chance when you are next in Sudbury.

"Great"

5
26/01/2016

-it was a great experience i love everything about it the rooms were so nicely done and the food was amazing 5/5. Some hotels just don't have the perks this best western did. The service was amazing there right there when you need them. The rooms look amazing to die for and also the beds are so comfy!

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are very happy to see that you completely enjoyed your stay, from the appearance of the rooms to the service offered by the staff. We look forward to hosting you again when you next visit Sudbury.

"Once again, a happy customer."

5
24/01/2016

Another great visit to the Best Western. I recently stayed the night at the Best Western in Sudbury at 151 Larch Street. I have been travelling to Sudbury this last 17 years through business and have stayed at the Best Western in Sudbry always for a good reason. The rooms are well kept and the staff and management are great. Always smiling faces. They make you feel like family. If you are staying in Sudbury sometime I would advise the Best Western at 151 Larch Street.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you so much for the very kind words. We are always happy to hear from guests who are so happy with the service and value they have received, especially when it comes from a long standing guest such as yourself. Thank you so much for taking the time to share your review with us and we look forward to hosting you once again when your travels take you to Sudbury.

"More positive then nagative"

5
16/01/2016

Was nice to have the same girl Melanie checked me in and checked me out, was great to deal and easy to talk to. was great location, great walking distance to everything . Breakfest was good, love the idea of hot food. The price was a little costly for what seems to be renovations they are doing,they should maybe bring down the price for rooms while they are in the middle of renos. Also maybe look into the heating system in rooms , the one in my didnt seem to be working right. All in all I would come back , hopefully all renos are done by then.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for taking time out of your schedule to share your review with us. We are happy to see that you found the staff efficient and friendly and enjoyed the hot breakfast. Our apologies for your issue with the heating system; we will have our maintenance department take a look at that. We are very happy to see that you will return to stay with us again when you are next in Sudbury. Again, thank you kindly for your time.

"An Evening in Sudbury"

4
13/01/2016

This hotel was acceptable for a one night stay to attend a funeral. The bed was extremely comfortable. The bathroom was a little run down. The heating system had two settings, too hot or cold, in spite of the adjustable controls. I was pleasantly surprised with the breakfast.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. Guests such as yourself allow us the opportunity to see where things can be improved in the hotel. We are happy to see you were quite satisfied with the bed and the breakfast and we will certainly have our maintenance department take a look at the heating controls in the room in which you stayed. Our apologies for that issue. Once again, thank you for your review and thank you for your time. We hope we have another opportunity to serve you again in the near future.

"SERVICE AND QUALITY"

5
07/01/2016

My girlfriend and I recently were victims of a fire on Jan 1st 2016. The red Cross put us up in the QUALITY INN Downtown Sudbury for 72 hours, where I was treated with very little respect from the front desk and upon entering my room it was freezing and stayed cold threw out my stay. It was a non smoking hotel but the hallways smelt strong of cigarette. After the 72 hours we came to the BEST WESTERN at 151 LARCH ST. Sudbury and noticed a big difference the moment we stepped into the building. The Woman working at the front desk was very helpful upon arrival as we had no reservations. Her name I believe is VINA. She helped my girlfriend and I to get a room fast, so we could get out of the cold. The room was beautiful and it was very warm. The beds and pillows felt brand new and extremely comfortable. Anything I needed I could ask VINA and would be helped with a smile and she was very polite while speaking with us. VINA also organized a beautiful continental breakfast and it was amazing with fresh coffee and orange juice. over all it was a fantastic hotel too stay at and much worth the price of the room. very reasonable.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you so very much for the kind words you have shared with us. We are very happy to see that you completely enjoyed your stay with us while you were here. We hope we have a chance to host you again in the future.

"great location and service"

5
22/12/2015

my family had to spend a night at this location, we found staff very helpful and location was very central to all amenities. There were good food places nearby and we found the rooms clean and big, cant complaint, will recommend and go back to this location

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for your review. We appreciate guests' comments as it allows us an opportunity to see where we can improve things. We are happy to see that you enjoyed your stay thoroughly and look forward to hosting you again soon.

"Downtown Gem"

5
17/12/2015

Cozy atmosphere of a boutique hotel with the services of a much larger hotel.Staff were friendly and helpful. Rooms looked recently upgraded and bed was very comfortable. Great location right downtown .

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for your review. We appreciate guests' comments as it allows us an opportunity to see where we can improve things. We are happy to see that you enjoyed your stay thoroughly and look forward to hosting you again soon.

"Convenient place for a business trip"

4
15/12/2015

I got a free upgrade for a queen to king size room, which was appreciated. The gym is small but have everything I need for a training. One problem: the television was not working ! But I never listen it and did not ask to repair that. The services was very friendly and fast. This is not a new hotel... but clean and for a business trip the quality/price ratio was perfect for me.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your thoughts with us. We are happy to see you enjoyed your time at our hotel. Our apologies for the issues you faced with the television; had we known, we would have fixed it right away. Thank you again for taking the time our of your busy schedule to share such kind words with us. We look forward to hosting you again on your next trip to Sudbury.

"Pillows past due for replacement"

2
11/12/2015

Stale odor throughout hotel. Pillows well worn and needed replacement. Internet completely open allowed several hacker attacks that my laptop security stopped but this interfered with getting work done. Basic things missing in room on check in. Just not what I expected from Best Western. Will not return next time in Sudbury.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. We apologize for the issues you faced while here. The internet service is being upgraded within the next 2 weeks so that will rectify that issue. Once again, thank you for sharing your review with us, and I hope you will give us another chance when you are next in Sudbury.

"Small rooms"

3
11/12/2015

Lobby was welcoming. Room décor has been updated and was exactly like the pictures but room was very small. We had one queen bed and even 2 adults in the room made it seem squishy. Did not partake in the continental breakfast. It was nice to be able to walk to restaurants and shopping in the neighbourhood. Parking was a problem. There are about 5 spots behind the hotel and a small lot across the street. We went out and when we arrived back in the evening, it was full. The neighbourhood is a bit sketchy at night – I had two men making vulgar comments towards me as I crossed the street. I believe there is a shelter across the street and these men were hanging out outside of it. Although there was nothing wrong (except the parking) with the hotel, I probably wouldn't stay here again.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking time out of your schedule to share your thoughts with us. We are happy to see that you enjoyed the hotel with the exception of the parking issues. Our apologies for the vulgar comments you heard while you were walking outside the hotel. As you wrote, there is a shelter across the street from us, but what you describe is an extremely rare occurrence. Please accept our apologies. Once again, thank you for taking the time to share your review with us.

"Good location, fresh rooms, comfortable"

4
11/12/2015

The location is very central and convenient. Parking is a bit tight because the parking lots are small. The rooms are clean and comfortable, recently renovated; not luxury, but very pleasant and businessy. Breakfast is basic but sufficient, considering the reasonable nightly rate. Staff was friendly.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your kind words with us. We are happy to see that you enjoyed your stay with us and we look forward to hosting you again when you are next in Sudbury.

"Noisy neighbours, slow internet. Good staff though."

2
02/12/2015

People in next room were very loud and arguing. Walls are paper thin. We did not call front desk over this issue as at 2:45 am, my husband banged on the wall and they quieted down. We could also hear others as they used their telephone. It is an older hotel. Breakfast was provided however not hot and coffee was weak. We found the staff to be friendly and helpful. The location was the determining factor for our choice. Nicest staff we have encountered at hotels. Parking was also extremely close for us and we were told that cameras were there so we had no concern over our vehicle while parked.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. Our apologies for the noise issues you encountered; please feel free to reach out to the front desk in the future and we will deal with the issue immediately. We are happy to see you found the staff friendly and willing to help you. We hope to be able to host you again in the near future.

"Nothing special"

3
02/12/2015

Hotel was OK but nothing special. Breakfast bar unexciting. Not a very good value for the price. Noisy street, especially early in the evening. Location downtown likely more suitable for business traveler.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are sorry to see that you did not find the breakfast bar more exciting. We do have a fair amount of business travellers but we do try and strive to have everyone enjoy their stay. Seems we may have missed the mark with you a bit. Once again, thank you for taking the time to share your thoughts with us.

"Caring Staff"

5
27/11/2015

The staff especially Sara and Christina always go out of their way to make you feel at home. Its nice to come to breakfast and to be welcome by you first name. The location is terrific if you have business downtown.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are glad to see that you once again thoroughly enjoyed your stay and the breakfast at the hotel. We look forward to hosting you again in the near future.

"Comfort and value"

4
23/11/2015

I'm always impressed by the friendliness of the staff and the comfort of the rooms each time I stay here. The location is great being right downtown near the bus terminal so it's easy to get around town. I've never had any major issues.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your kind words with us and thank you for your continued business. We are happy to see that you enjoyed your stay and look forward to hosting you again in the near future.

"Rooms were updated. Weird dynamic"

3
20/11/2015

The furniture and bedding looks all updated. But the bed isn't very comfortable. The toiletries look like their from the dollar store. It's the finishing touches that are missing. Lights didn't work except for two bulbs of the 6 in the room. The makeup mirror in the bathroom looked like it was from the 80's including the plug. Very scary. When you walk the hallway it was very dated, dirty and smelly. Then you enter the rooms and they're all done except for the things I mentioned. You can see the work is being done but the small details show the hotel will probably fall into disrepair before it's completed. Not sure if it's staffing choices or money. But I would suggest before they keep updating they try to maintain what they have. Lipstick on a pig comes to mind.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your thoughts with us. Our apologies for the problem light bulbs, that should have certainly been rectified before a guest was put into the room. We are happy to see that you noticed some of our renovations which are ongoing. We hope to have a chance to host you again.

"all in all was a good stay"

4
10/11/2015

i enjoyed my stay, i see they are under renovations, they should have more signs up explaining what has been done etc... or they should be spending a bit more time renovating the hotel as quick as possible. all in all the stay was great , no issue booking over the phone. when checking in the smile and energy that i got when walking into the lobby was great, believe her name was melanie or melissa. i hope to visit sudbury again so my family and myself can make out way back to the best western hotel . hope to see all renovations complete.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time out of your schedule to share your review with us. We are very happy to see you enjoyed your stay and are glad you noticed the renovations. We hope to have everything complete soon so that there is no disruption in any of the guests stays with us. We do apologize for any inconvenience this may have caused you and once again we wish to thank you for your time and your thoughts.

"dirty and outdated, would never recommend"

1
09/11/2015

Not sure were other people have been staying, pretty sure it wasn't here. Right at entering the lobby the windows were dirty and the carpet was dirty and stained. The elevator had the numbers changed on the buttons by hand, for some reason there is no second floor. The elevator it self was in bad state of repair, with dirt and stains on the carpet there as well. The floor to our room had dirt in hallways and peeling wallpaper, frayed and loose carpeting. The room was small and not very attractive. The bathroom was dirty, and dark, tap from the 70's not clean, no soap dish , or cup on the bathroom counter. Two small soap bars in wrapper looked really old and the wrappers were dirty, the small complimentary shampoo bottle looked like it was used by someone before. the bottom of the bathtub was yellowed and stained. mold growing in the soap dish in the shower wall. A very old dial heat lamp, that had little to no heat coming from it. A lumpy bed, and a poor attempt at a breakfast buffet in the morning topped things off.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us and our apologies for the stay you experienced. We strive for every guest's stay to be a great one but based on your account, we missed the target on your recent stay. We will review matters with the staff to insure that what transpired is not repeated with any future guests.

"Exceptional Service"

5
20/10/2015

Great Stay at the Best Western. Clean large room. Continental breakfast with great coffee. Cleaning staff member Christine went out of her way to change our room when we were booked next to a room with a barking dog! Her assistance, attitude & friendly smile made our stay!

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you very much for sharing your review with us. We are very happy to see that you enjoyed your stay with us and we look forward to hosting you again when you are next in Sudbury.

"bed sheets were rough!"

2
11/10/2015

I wasn't happy that the hotel charged $200 deposit for the night, although it was refunded when we checked out, but still left a bad taste of things. Most hotels that we been to doesn't do something like that. The bed sheet was very rough with numerous cotton balls. There were signs in the hallway that its under renovation, but no work has been done. I think they should invest in buying new bed sheets instead of doing the renovation.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking time out of your schedule to share your review with us. We apologize that you did not agree with our deposit requirements. It is a very common practice in the hotel industry for guests that do not have credit cards to be asked for a deposit that is returned to them on check out provided nothing has been damager, etc. Once again we thank you for sharing your review with us.

"Seemingly all new and a refreshing great stay!"

5
09/10/2015

From check in to check out - things were amazing. The staff - at any time of day or night - were always ready with a smile. I had been staying at the Super 8 in Sudbury and it was a real treat to transfer over to the Best Western while awaiting the release of my Dad from the Sudbury hospital. Overall what can I say - ignore the under construction signs.... there was no evidence nor incovenience due to ongoing improvements! My little 4 yr old son especially loved the logs i.e. the decorative pillow on each comfy bed. My sister and I were so appreciative to be able to book joining rooms. The beds were so well made up, presentable and inviting. And I had the best sleep! The bathrooms have obviously been refurbished and it shows. Makes me want to do a refurb on my own bathroom as I did not know wood could be so appealing! Our night was quiet and we appreciated our rooms with a view of our vehicles and were glad to be reassured that our vehicles would be safe and sound as not only is the parking lot well-lit, but it helps that the Police station is just next door. Overall, it truly was a pleasure to be a guest here that one night and I do dare say it does rival the Hilton Homewood Suites in the comfort and value department.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you so much for the kind words. We are very happy to see that you truly enjoyed your stay with us. We are glad to see you enjoyed the refurbished bathrooms and found the beds to be comfortable and inviting. We hope to be able to host you again very soon.

"not clean"

3
07/10/2015

waited over 15 minutes for front desk attendant to show up. Took 30 min to check in. Others were ahead of me waiting as well. Hotel not clean, hallways were a disaster, I assume due to renovations. Head board had visible hand prints on it. In spite of all this, the beds were clean & the mattresses super comfortable!

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking time to share your thoughts with us. Our apologies for the delay you had in checking in, that will be reviewed by our front desk department to insure that it does not repeat itself with future guests. We are happy to see you found the beds nice and clean and the mattresses very comfortable. We hope to host you again very soon.

"Under reno"

3
03/10/2015

Room was good and bed great; breakfast good; parking a challenge (safety?); building supposedly under renovation and it clearly needs it but no sign of work being done. We did not visit local venues or sights so cannot comment on location benefits. Price was reasonable but given state of renovation maybe not as competitive as it could be.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for sharing your review with us. We are happy to see that you enjoyed the room, the bed and the breakfast. Our apologies that you had issues with parking. We are glad you found the price reasonable and hope to see you again when you next visit our city.

"It was fine"

3
01/10/2015

Upgrades were made but they seemed a bit shotty or just an overlay. There was paint print marks on the door, the sink was clearly not replaced so it didn't fit in. The bed was definitely comfortable and the sheets were good. But the AC wasn't working and I could clearly hear the people next to me. The front desk was super friendly and the breakfast was good. The stay was fine but I expected something a bit different from Best Western. It is a big company.

Wayne T, Manager at BEST WESTERN Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us. We are happy that you found everything clean and the staff to be super friendly. We apologize that you did not get any kind of WOW experience with the hotel as we strive to have every guest love their stay with us. We hope you will choose us again when you are next in Sudbury.

"Clean, large room"

4
30/09/2015

We stayed at the Best Western for a wedding and got what Best Western offers best - a large, clean room and wonderful front desk customer service. Vena was excellent. She upgraded us for no charge and provided excellent local advise. The area appears very dodgy. The area was like a ghost town if not for the questionable people wondering around. However, with the police station across the street there were no problems at all. Would definitely stay here again

"Good Value"

3
29/09/2015

I enjoy staying at Best Western as they provide good value for your money. This particular location was quiet and comfortable, but was lacking in parking. We were able to park a moving van out on the street for free however until 7am when metered parking takes effect.