SureStay by Best Western Spicer

Clean hotel. Good amenities. Yummy free breakfast with lots of options. Satisfied customer service. Give SureStay a try, you won't be disappointed!!! Thank you, SureStay, for hosting our Boys High School Basketball Junior and Varsity Teams!!

Very clean and comfortable rooms and the pool was very nice and hot tub as well we also had a good hot breakfast. We will be staying again and also staff was very friendly. I would recommend this place for your next stay!! Great location right across street from Zorbas

The moment you step in the staff greet you with smiles. All employees are super friendly and helpful. This isn't just a fluke either I've stayed here twice now. Once back in 2023 and then again in 2024. If I travel to the area again I would stay here without hesitation. Thank you to all the hotel staff for making my family feel at home. Love everything you did to make us feel so comfortable and relaxed. Truly grateful for the accommodations.

They were all so kind and the room was perfect! We needed a late checkout and they were more than understanding! They made sure we had everything we needed and the breakfast was great ... u would highly recommend them to anyone in the area needing a nice, clean place to stay!

The staff was very friendly. The price was acceptable. The room was very clean. The shower worked very well. The bed was comfortable. I would stay there again. We checked out very early. Before the free breakfast. So we were not able to have breakfast there. I cannot rate the food.

Good morning everyone, this is the first time I have stayed at this hotel and I loved it. The service is very good, the rooms are very clean, everything is excellent, especially (Eileen) she was one of the kindest people to us, thank you very much for everything, 100% recommended…

Lillian went above & beyond to answer my questions and identify and help me with my needs. My stay was brief, so I didn't utilize any amenities. But I smelled breakfast warming up on the way out. I'll bet it would have been great. My room was clean and comfortable, and I slept well. Thank you!

It was just so comfortable, clean n well worth the money. I'll definitely be coming back soon. Also loved that there was a bar right across the street from the hotel which was even better cus we walked across the street for a few drinks. Let's not forget the view of the lake either. Just perfect....

Our Minnesota Band members stayed on our recent concert tour, and we were so pleased with our rooms, the breakfast, the room rates, and the location just across the street from beautiful Green Lake. Lillian took very good care of our group. We would stay there again.

Motel is super clean inside and out.... Continental brekfast is great.... Rooms are very clean and comfortable.... Employees are 2nd to none..... The grounds around the motel are well kept.... Pool area is spotless.... Thanks for another great stay....

I had a conference at another venue nearby but they had no rooms left so o chose you. I appreciate the professionalism and kindness when I arrived and was tired and rude. She worked with my financial situation when I couldn't cover the extra damage deposit. My room was clean and quiet.

They love pets! The pet bed, blanket, and bowls in the room were a nice touch! The room was clean, we had plenty of towels, water pressure was perfect, beds and pillows were comfy, and there are beautiful lake views! I would definitely stay again, especially with my cat!

Most immaculate motel we've ever stayed in, especially the pool/spa area! So inviting! Breakfast choices were numerous and all delicious, especially the hot food and fresh melon! Will definitely recommend this motel to others! (Already have!)

Beware the hotel policy is to make a photo copy of you driver's license. Without this they refused to check you in to a room. I stayed once previously. The room was clean, staff was polite but I left without checking in this month when they wouldn't budge on this policy which I believe could compromise the security of my identity.

We had nothing negative to say everything was really nice. Staff were amazing very friendly and welcoming. Breakfast was wonderful and tasty. Room was very clean. Pool was great also. We would stay here again In The future if we were in the area.

Very clean., inside and out. Employees were very helpful. Security was good. It was a very quiet place to stay. Air conditioning was well managed. Breakfast was excellent. Good variety of foods offered. Would recommend this place to anyone.

The lobby was inviting and the desk person was very helpful. My room was very clean and the bed was so comfortable! It was an extremely hot, humid day and I was so pleased with the ac. It was efficient and quiet! Breakfast in the lobby was delicious. It was a short stay but a very pleasant one.

This is not the most modern hotel but it is absolutely the cleanest hotel I've ever stayed at. All the staff I encountered were very kind and helpful. They were all very good with the young kids I brought. I would 100% return. The only changes I would make would be a hotter hot tub and a rug for wet feet by the poolside room door.

Very disappointing and dissatisfying. You not allowing a nine year old cousin AND her father swim in an EMPTY pool for one hour is more than unacceptable. If the pool had been busy I could understand but it WASN'T. There is another hotel in town that was more than inviting to let multiple people join their pool. We will NOT be utilizing your hotel in the future due to the treatment we received. I will also be sharing this everyone I know, plus others, the treatment we received.

They accommodated us and we're so great the bed was awesome and pillows the breakfast was amazing definitely would recommend it to everyone!!!. The added gazebos outside with fireplace and grill for you to use was a total surprise that we could use!

The room was clean, staff was knowledgeable, friendly and were responsive in a timely manner. Beds were comfortable, pool area was amazing. We felt safe and cared for. The breakfast was amazing with a wide variety of choices, both hot and cold.

SureStay staff worked hard to accommodate our golf group and resolved any issue we had personally. Great job on the renovations.

This is by the cleanest motel I have ever stayed at and I have spent many nights in motels. Eating establishments close by, beautiful setting across from Green Lake. To many pluses to mention.

The rooms are in the process of being redone and we got a newly renovated room. The beds are great!! The staff is beyond friendly and amazing. One of the nicest hotels we've stayed in for a great price! We left before breakfast so we didn't get to try it but the food that was there looked like a nice hot breakfast! Highly recommend checking this place out.

Super clean hotel and very newly updated. We arrived after 10PM and the staff was very friendly and welcoming! Staff was also very friendly when we checked out. Pool area was also very updated and clean. Would definitely stay again and recommend to others!

The Front Desk staff were very nice. Check-in was fast and easy. Entire hotel was clean and well kept. Room was clean and beds were very comfortable. I thought the price was right for how nice it was. Pool area was extremely clean and neat. Will definitely stay again!

I enjoyed my stay, the staff was nice and helpful. It was clean and comfy. I stayed a few nights and it was a great price. Hot breakfast was good as well. I had a truck and trailer and Parking was not bad. I would recommend this place to anyone passing through or visiting family.

The beds were very comfortable and the whole family slept well. The staff was extremely accommodating during breakfast. We were the only family there, so they waited to make everything fresh. We wish we could have stayed another night, so we will be back Excellent stay!

I reserved a room with two queen beds and a pullout couch. When I arrived there was no pullout and the front desk staff would not change my room unless I paid significantly more even though my reservation confirmation clearly showed that I'd booked and paid for a pullout couch.

We felt like we were walking into a Hallmark movie hotel!! Super cute and cozy lobby complete with a Christmas tree. Teresa at the front desk went out of her way to make us feel welcome and accommodate a room change for us. Loved that they have coffee available 24/7 and a great free breakfast. Complete with a lake view! I would highly recommend the SureStay. We loved it!

Clean, quiet, nice little breakfast. Great location. Friendly staff. Comfortable beds. For the price it's really hard to beat. Includes fridge and microwave. You can tell they really take care of this place

Great establishment! Great, friendly staff. I came in the middle of the night and the night shift lady was very helpful. The morning shift lady was just as friendly and helpful as well. I will definitely be staying here again.

This is by far the worst experience I've had at a hotel. Do not stay here! To begin with I said I was bringing a pet when I made the reservation, I also called the week before and asked about the pet policy which the lady at the front desk said she remembered me calling bc of my accent. I check in and go to sleep as I had just drove 1100 miles straight. When I woke up later and took my dog out I put her back in the room and ran back out to get clothes. When I came around the corner I heard the lady from the front desk say something to the guy cleaning rooms about a dog so I asked him on the way by if something was wrong he said yes the pet rooms are downstairs so I go ask the lady what is wrong and she said it wasn't on my reservation that I was bringing a pet. She gets it fixed and puts my in a pet room and says all is good. Monday morning a few hours after I leave I started getting random charges from the hotel starting at $100,115,242,242,242. Luckily my bank blocked them all. I call the hotel to try to figure what they are trying to charge me for the manager/owner Lilly says I didn't say I was bringing a pet which I did and thought that all got fixed when they switched me to a pet room. She then says the original charge of 286 got declined which was a lie. I told her if it got declined I'd turn my card back on so she could charge it. I turn my card back on and she then charges me 317. So I got charged 286+317=$603 for a 2 night stay. I reached out to best western corporate and they said they would investigate it, but if there was a refund of any kind I'd have to get it from the hotel. I will definitely not be giving them my new card number seeing what they've already done. Lilly you are more than welcome to send me a check for the $317 you have my address.

The staff was great enjoy view the breakfast was good Teresa was great told us about local people and restaurants we would like it if swimming pool and hot tub was open we enjoy are room loved location

We were not happy about the price for the quality. The smell of the rooms was atrocious. The staff was nice and accommodating; however, when I brought the concern of the smell to the manager she assured me it was new carpet smell. We were moved to a new room that wreaked of covered up pee. We will be Sure to never Stay here again or recommend.

Location is very convenient. Across the street from a very fun lakefront bar by popular green lake. Room is simple and very clean and organized. Food and nonalcoholic drinks are always available in lobby to get. Coffee in lobby is pretty strong. Front desk is very friendly and offers advice on fun things to do.

They advertise dog friendly the are not. If your dog is not registered (as they say) it's $100. The site says $150 deposit that is refundable if no damage and $30 a day per dog limit of 2. There is No such room handicap they say it is but no rails in bathroom and has a tub.

Very clean motel friendly employees an great location close to bars an restaurant s dog friendly been coming to this motel for 10 yrs now also has a good breakfast bar an nice lobby area big pool area hot tub an sauna

This place was amazing. The staff was incredibly accommodating. I couldn't say enough about how the staff went above and beyond to make sure we were well taken care of the entire stay. We had entire hockey team stay and they said it was the best place for a team to stay.

Strong advise you avoid if you are planning a pool party/get together. Chemicals had to have been way off, caused rashes/sensitivity to touch/some blisters to all children who used the pool. Rooms were clean but overall very disappointed with the pool area

All of the kids that used the pool ended up with rashes- one ended up in the ER due to the severity. It was confirmed to be chemical burn. Two of the adults had rashes also- but did not spend as much time in the pool as the kids. We spend quite a few nights over a year at hotels -especially during winter months in MN- and the kids never have any issues to chlorine or pools. It's been two days since we have been there and my eyes still burn and are red.

The staff went out of their way to accommodate us. Very thorough communication. Rooms were clean and the bed was conformable. Each staff member was friendly and helpful. I grateful for my stay and will trust them I'm the future.

Are stay was very nice. Rooms very clean and staff was friendly. Was nice having restaurants and the lakes so close. The breakfast could have been better overall A great place to stay the price was good.

Arrived during a nasty spiteful wintry mix storm that made me and my family want to call it a day. I saw the SureStay sign in Spicer and knew where to stop. Hotel was nearly a full house, but we were accommodated and checked-in by the very friendly Manager. She was there again in the morning to greet us. All the staff on site whom I encountered were friendly and helpful. Big up to your housekeeping staff for the very clean rooms. Well done, Spicer!

We went for a hockey tournament and they were wonderful. We had early games and they had breakfast ready for us. Rooms are very clean and they hung up a banner welcoming us! Very nice experience! Highly recommend!

Investment was made on capital improvements. You will like this hotel. Beds are great, pool area has been renovated. Pepsi vending machine. Nice place to stay in the Spicer area. Within walking distance of many places.

My room co-worker Had an amazing stay the hospitality here is great we're from Texas everyone is so nice and the view is beautiful the rooms are very comfortable the poolside rooms is what we had downstairs and it was great we were supposed to be upstairs and they seen we had a lot of luggage so they found us a room downstairs so we wouldn't have to go upstairs the owners there are absolutely amazing and sweet if you need a room this is where to go most definitely there's an American legion hall behind us so if you need a drink you can go there and there's a nice restaurant and bar across the street that has some of the best nachos I've ever eaten except for Texas Texas has the best nachos ever lol but I definitely give this place a five star just because their kindness here and the way they treat you Thank you so much Sure Stay for having us we greatly appreciate it and we greatly appreciate the way you treated us From the employees of BFC co. We are grateful Sincerely Leona Melder and Dena Bowman VFC employees This is a picture of me and the owner he is a great man a good owner of the company take a vantage of this place if you can

Awesome friendly staff! When we did have an issue with our room they immediately switched rooms for us! Rooms were very clean! Great location with in walking distance to lake, restaurants, shopping and more!

The bed was very comfortable. Layout in room was ok, but bathroom sink was totally in the wrong place. Receptionist were very friendly. Chair in corner by tv could have used a foot rest. Nice and quiet

Wonderful location. Public boat launch, beach, restaurants are all within short walking distance. Staff was SO nice and very helpful! Beds were SO comfortable, rooms were clean and bright. I would have given 5 stars but the continental breakfast was really small and basic. However I was so pleased that this hotel has continued the tradition of bakery items from new London bakery.

Didn't stay here//just checking out several in the area but just wanted to upvote the professional & courteous vibe from the staff. The office, lobby and grounds were very bright & tidy. Looked like abundant parking & really love how close it is to Green Lake. Definitely staying on my list for future stays….

Had a great evening after a wedding. Staff is very nice and will go above and beyond. Very nice indoor pool area. Walk across the street for some great food. Perfect spot for a fun weekend at a reasonable rate.