Best Western The Sea Hotel,  South Shields

4.0/5  - basé sur 458 notations.
Sea Road, NE33 2LD, South Shields, Great Britain - visualizzare mappa
+44 191 4270999 +44 191 4540500

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  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
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Situato a South Shields, sulla foce del Tyne, il Best Western® The Sea Hotel è ideale per chi desideri visitare Sunderland e Newcastle. si trova inoltre a breve distanza dalle autostrade A1 e A19. Siamo orgogliosi del carattere che distingue la nostra struttura e ci prodighiamo in ogni modo per conservare questo punto di forza, offrendoti un soggiorno stupendo. Da noi troverai servizio cordiale, comode strutture e servizi moderni! Se sei in viaggio d'affari, devi assolutamente provare le nostre sale meeting. inoltre, il parcheggio sorvegliato ti garantisce tranquillità per tutta la durata del soggiorno. Durante il tuo soggiorno da noi, non perderti una semplice passeggiata per goderti lo splendido paesaggio della costa, oltre ad alcuni luoghi di interesse che vale la pena visitare come il museo a cielo aperto Beamish, la cattedrale di Durham, il Vallo di Adriano e la scultura Angel of the North! Ti auguriamo un soggiorno gradevole!

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Best Western The Sea Hotel,South Shields
  • 5
    « Restaurant was well presented. »

    This is the second time we have had lunch in the hotel. My wife and I had potato skins as starters, they were more like potato peelings than skins.The service was good, but it would be nice to see the lady waitress enjoying her job, she would be more suitable to a funeral parlour than a restaurant.The rest of the food was very good.We will be coming back hope we can put a smile on the waitress face.

    4
    « 50th Birthday Bash »

    I hadn't been to South Shields for quite some time but I was attending a 50th birthday party and had no intention of driving home on the same night. I arrived bang on 13.45 and was able to check in immediately. Few minutes later I dropped my bags off and was off outside for a stroll. I had a room overlooking Bents Park, not as good as a sea view but a pleasant view regardless. I didn't dine in the hotel as there was catering at the 50th bash. I did however, have breakfast on Sunday morning and it was no better, no worse than the usual hotel English breakfast. The young waitress was very pleasant and polite.

    4
    « Sunday lunch »

    Lovely Sunday lunch,decent price for 3 courses and plenty of meat,Yorkshire puddings in particular were excellent!also got fair amount of choices instead of usual 2 or 3 meats, for eg salmon which also was exceptional-compliments to the chef! Staff were attentive and friendly too.

    3
    « average hotel »

    stayed here in the annex at back of car park room was clean, most concerning is that the annex is left open 24/7 so any body can walk in off the street. so security isnt a priority in this place. all in all its very rundown. ok for one night but wouldnt recomend longer.

    4
    « Excellent location for the fair and beach »

    Opposite a park and fair. Our rooms were clean and the staff were efficient and friendly. Bob the night porter was very helpful. The lodge was ideal for disabled guests. The food was good for the price.

    5
    « Wonderful Hotel »

    We stopped here with friends for our last game of season watching the Wolves. A lovely hotel to say the least, from the helpful staff to the smashing comfortable rooms. Bang for buck and absolute treat and we will definitely be returning.

    1
    « Do not stay!! »

    Do not stay here! Cleaning standards are appalling throught out the hotel and room. We werent even put in the hotel but an annexe. The card to the room wouldn't work so had to ask receptiin to help get in room. As soon as the door opened you were hit with the smell of urine. The telly on the wall crackled and lost signal. The room was dark, dull and dirty. The flower pot outside the annexe door full of cigarettes really didnt help. My partner refused to stay and it ruined the night for us. We complained and after waiting for the manager to return to the hotel we were offered a room with single beds or a refund. REFUND PLEASE. Please save yourself the hassle and book somewhere else.

    3
    « couple of days away »

    stayed at the sea Hotel for 2 midweek days. Good points Staff , breakfast and location ( right by the seafront so pleanty of scope for evening walks ) Bad points One of the worse showers i have ever used , room was clean but the outside of the windows were filthy which ruined the view )

    4
    « Family anniversary celebration »

    Parents in law celebrated there Diamond Wedding at hotel & all family stayed for weekend. Booked direct through hotel, great price. We had selection of rooms, from rooms in annex to a room with sleigh bed for my in laws. Rooms all very clean, but could do with a bit of an upgrade, it was a freezing & windy weekend & the windows were very draughty, some rooms were particularly cold. Staff were wonderful throughout stay & top notch breakfast for the price. Room for party unfortunately very cold all evening & disco provided disappointing, saying that we had lovely time. Car park was very icy & my 80 year old Mam had a nasty fall down steps into annex. Informed staff who were helpful but said they weren't allowed to put salt down!!!! Compliments to all staff during weekend, always friendly & helpful. The problem with the car park in bad weather needs to be addressed, it was lethal !

    5
    « Wedding »

    Attended a wedding here in the summer. This is a lovely venue, the staff are very friendly and the food is delicious. There is plenty of seating and floor space for dancing. We stayed overnight, the rooms are clean and spacious. The breakfast in the morning was lovely and filling.

  • 5
    « Mr and Mrs McClean Wedding Weekend »

    Stayed here as part of a wedding party of 40+ who had travelled from all over the UK Room was excellent Food was tremendous Staff were happy and friendly I was Best man and found Alan and June so facilitating Excellent wedding reception food was served with a smile and courses were swift and food was gorgegeous If considering having wedding here you wouldn't be making a bad choice Fair across the road to keep young kids amused too I'm glad Heidi and William chose this venue and booked me in to stay

    4
    « A good nights sleep »

    Stayed for two nights and I had the best nights sleep in a hotel for some time. I accept it was out of season but I enjoyed a restful break. The hotel was very clean and I enjoyed the early cold breakfast.

    5
    « Lov »

    Lovely 3 night stay, the staff could not do enough for us, very warm and friendly nothing seemed too much trouble. Food excellent from breakfast to evening meal. Would deffinately book there again, my mum thoroughly enjoyed it thank you

    2
    « mothersday lunch »

    Have visited the Sea Hotel for many years but seriously disappointed with lunch yesterday for Mothers day.Firstly 33% price hike for half the usual choice of the normal Sunday menu (struggled to find a starter or a desert .Put in the Schooner room which is like being in a school cafe,no flowers on table to create a nice ambience for the day ,tables as basic as could be .Food ok but big lumps of square turnip (asked if could have it mashed but told no thats how they were servng it ) 40 minutes in between main and desert - asked 3 times when deserts would be coming .All in all think will be giving it a wide berth £135 for lunch and at best was just ok .Poor and slow service from a hotel that has always been one of my favourites !

    3
    « Valentine escape »

    This hotel is like having two hotels. Downstairs, is warm, and cosy, and snug. Up stairs is like stepping back in time. Our room was not cleaned properly, so we contacted the reception, and we were changed very quickly. So, to the review, as mentioned, downstairs, the hotel was very clean, warm and the staff make you feel at home, very friendly, very helpful. The breakfast was very tasty, and well worth it, the meals were great value, and delicious. Bar prices were very reasonable, limited selection, but the cosy atmosphere made it feel like home. Full marks so far. Upstairs was a different matter, the rooms were not awful, but were in need of some TLC. If it wasn't for the flat screen TV, I would swear I stepped back to the seventies. The wardrobe, and desk were like something from Antique Roadshow. This is the only minus for this hotel, it would be a great hotel, but for the room furniture, and a freshen up. To sum up, good hotel, great staff, good food and drinks, shame about the room furniture.

    3
    « Very dated »

    I stayed here as near to my work commitments and by the sea. It's very dated and really does need updating and I think it would be outstanding if it was brought up to date. Rooms are comfortable and very clean. Bed was also comfy. Bathrooms were tired and in the 2 rooms I stayed in over 2 weeks both had issues with the shower and the speed of water coming out. I didn't eat in the hotel but drinks were cheap. Free parking and short walk into town for alternatives to food. It's very handy for the sea front

    4
    « Very friendly »

    We enjoyed our stay here. The room was very comfortable and the breakfast adequate. The employees were very helpful and the location is excellent between the sea and the park. They have a good restaurant and bar on the premises.

    5
    « Excellent stay »

    We had a great two night stay here the restraurant food was good quality and good value for money we had a beautiful rump steak cooked perfectly three courses for 17.99. The breakfast was very good indeed with so much choice from full breakfast to fruits and yogurts ete. The Staff are fantastic so helpful and very pleasant in deed this Hotel is quite a find opposite the sea able to walk on the sea front highly reccomend this Hotel we shall return again.

    4
    « Just the one night but a great stay »

    The hotel is located in the middle of the area, so you are close to everything around. We only stopped one night but managed to have an evening meal and breakfast the following day which were spot on. The menu was varied, everything presented well and changing to mash potato on my meal didn't cause any problem. The staff are all friendly and good at their jobs, helping us out, chatting and generally making us feel very welcome. The room was well presented and had all the tea and coffee making facilities, even biscuits, nice touches that just made our night. Wouldn't hesitate going back again, its a nice little hotel, in the right place and with good staff looking after you.

    3
    « Nice management ! »

    Rooms could be a hit or miss. I've stayed there 3 or 4 times. One night it rained so hard that the ceiling was leaking water all over the carpet and I had to change room. I was pleasantly surprised that they moved me from the dated room to a totally newly and modernised bedroom. (hmmmm! why didn't they do that in the first place especially the hotel was nit too busy??!!). The staff are courteous, breakfast was nice and generally clean. most of the rooms are dated, although there were a few modernised and refurbished ones. The manager said that the honour was doing them one by one so as not to lose business. bonus point, secure car parking and a late bar (fully stocked!)

  • 4
    « Lovely winter break »

    Stayed at this hotel whilst visiting family in South Shields after Christmas and got a very good deal directly on Best Western website much cheaper than the hotel listed price and also other booking sites, although had to pre-pay to get this price. Large double room with sea view, very warm and comfortable bed. Bathroom could do with an upgrade as it was dated and the shower over bath was very difficult to control temperature. however the bathroom could do wit has being upgraded. Excellent service in the restaurant for breakfast and freshly cooked, well presented food with a good selection of options. Perfect location for the beach, park and town centre, plus plenty of restaurant bars within 5 mins walk. Private car park at rear. Overall a very enjoyable stay and excellent value for money.

    5
    « Could not fault the food »

    Went for Sunday dinner a few weeks back with family and it could not be faulted. We were seated in the restaurant which was bright and clean. The food was excellent and the price was very reasonable. We will be returning!

    5
    « christmas sing along »

    we went for Christmas lunch and sing along it was fantastic we took 24 people and could not have wished for a better time all the staff were perfect very friendly the could not of been more helpful food was the best plenty of everything we will book again as all of our party had the best time

    4
    « 2nd visit to this hotel »

    I stopped here a couple of years ago and was on business in the area so decided to book this hotel again as it is conveniently located, has plenty of parking and was good value last time. I was given a room in the annex which is over the far side of the car park. The room was very cosy with a huge bathroom (designed to accommodate people in wheelchairs I think). I was able to park right outside my room which was handy. Breakfast here was great last time and it was great again. Lots of choices for hot food and continental. A comfortable overnight stop and good value.

    3
    « Out of dated hotel in wonderful location »

    Sadly the hotel is so outdated and badly needs refurb. Paint pealing off doors, dark old wardrobes etc. no suitcase stand. Shower over bath that gives little water with ok temperature, unsafe entry to bath between sink and shower screen. Great venue for parties. Hot function food not that nice, sandwiches ok. Breakfast service on Sunday extremely slow, we requested 3 times (not well received) Disgusting scrabbled egg with salmon, dry and very salty. Cleaning staff very pleasant and seemed to be doing good work, other staff well mannered First class location, someone is missing a wonderful opportunity here.

    4
    « Comfortable night »

    I stayed 2 nights here in the annex building in a disabled access room. The bed was comfortable and the room was large with a big bathroom and walking in shower. Breakfast was okay, made to order although the sausages and black pudding were overcooked. I just had bacon and eggs the 2nd morning, as they had been lovely the day before.

    5
    « Sunday Lunch »

    Totally recommend the Sunday Lunch . You can book for 1230 pm or 2pm sittings. Always a lovely welcome from the staff. Great choice on menu with good quality food. Roast beef is delicious with plenty fresh vegetables. Comfortable seating and spotless tables.

    5
    « Retirement Party »

    We had a fantastic evening for my wife's retirement party. The venue, first-rate service and excellent food made it a night to remember for all of our family. Big thanks to Alan and the whole team at the Sea Hotel who made the night so special.

    5
    « Perfect winter seaside break »

    We had a 2 night stay with our cocker spaniel Bertie, comfy clean and lovely warm room, Very friendly staff and of course Bertie loved his breakfast sausage. Right on the seafront so perfect location, we will be back :)

    5
    « 2 night stay.. »

    We stayed for 2 nights visiting family. We had a fantastic deal booked direct on the internet. £125 for 2 nights with breakfst. We ahd a family room for just myself and my wife. The building is quite old but really quite nice inside. No lift if thats a concern but the walk up and down helped with the great breakfast we had. The breakfast was absolutely fantastic.. not too much and freshly cooked.. all in all a very friendly warm clean hotel, definitely go again.

  • 5
    « School reunion »

    Thank you to Alan and all the team for making our reunion so memorable.. You really couldn't have done anymore. Everyone was so helpful, the food was fabulous.. And the evening went perfectly. Looking forward to seeing you at Christmas.

    5
    « night in South shields »

    lovely stay 3 couples stopped here 1 night sat 28th October will be back loved it hotel spotless free parking free fast Wi-Fi special praise to staff on sat night looked after us recommend people stop here perfect location

    5
    « Awards ceremony »

    Visited the sea hotel as part of an evening event awards ceremony. I have to say I was quite surprised with the meal as it was delicious. The prices of alcohol were very reasonable for a hotel. Staff very helpful and polite.

    4
    « Perfect end for coast-to-coast cycle adventure »

    Comfortable room, good service, friendly and helpful staff. Although we had to cycle up from Sunderland it was a great stay after our 135 miles cycle from Whitehaven. A great base and final destination for 5 middle-aged men from Derby.

    1
    « DO NOT STAY HERE. »

    The showers don't work!! They dribble out. Unacceptable! All Rooms face a main road as its situated on a corner plot. My room smelt of cigarettes as i think someone must of been smoking out of the window That wasn't securely closed. Very dated, no lifts. so if you have luggage make sure you can carry them up how many stairs. I paid a a good price for a what i thought was a quality establishment. With my disgust i decided not to dine at the hotel and ventured elsewhere. just so you all know that best western is a franchise. So if you complain to customer services it actually doesn't go any further. It is down to the owner of the Hotel and in my experience has no idea of customer care. So before you book here please consider all of the above. I would advise you to stay elsewhere as I will not at any cost stay at a Best Western.

    3
    « I'll miss it when it's gone »

    Stopped here with my young family during the summer. Had a decent night (OK value for money but certainly not a bargain), ideally located & as again in 2016 the breakfast was superb and better than any buffet ive had in a 4* hotel. Rooms are dated but its south tyneside not Las Vegas. The Bar and a lot of the public areas outdated too but in a quaint way. Ive noticed this property is for sale, it'd be a massive shame if it didn't last another 10 months so our family could make it back in 2018.

    3
    « A decent hotel at a decent price »

    You drive up and think it looks a bit dated. Yeah, it probably is. But. It's clean and it's comfortable. It's in a great location would love to have been there earlier in the year. The staff are really friendly and helpful. The bt real fast was good. What more do you need really. If you're a light sleeper probably don't want to be at the back of the hotel with the ac units going off but didn't bother me. Bed was comfortable, the bathroom a good size. And the best recommendation I can give it right now is that I would stay there again.

    5
    « What a delight to come back to a hotel with real character »

    I have visited the Sea Hotel quite a number of times in the last 30 years. It has always been a pleasant welcoming place and it has not changed except perhaps for the better.The dining room is still elegant and a quality venue - not a pretentious overprices place badly re-furbished by some by some trendy designer with more regard for his arty reputation than creating a gentle calm delightful pace to eat. The food is also excellent - well above the selection and quality that one might expect from what is a modest (and I use the word in a complimentary way) establishment. Where can you get not one but two large fillets of sole for less than £ 15.00. he service is also very good - when I asked for an extra rasher of bacon at breakfast - I got TWO not one. South Shields as a seaside town has improved leaps and bounds since I first went there in the 1980s and the coastal road running north to Sunderland is delightful, especially on a sunny bright October morning.

    5
    « Perfect dinner! »

    Been going here for over 20 years. It never lets us down! Great traditional food and excellent service as always. David served our table and he is typical of the friendly and efficient service at the Sea Hotel. Very knowledgeable about food he is too! We will be back soon.

    4
    « Great spot by the beach »

    This is a traditional British hotel. The friendly local staff make you very welcome. The rooms have been refurbished and are very comfortable. Not sure if there is a lift but there are some annex rooms on the ground floor. The food is really delicious, breakfasts cooked to order. The beach with lovely promenade and sand dunes just across the road.

  • 4
    « Great Location »

    This hotel is in a perfect location in South Shields. You have the Dunes, Amusement arcades, the beach, swimming baths, restaurants on your doorstep, and not far from the city center. The decor is outdated,it has seen better days, but don't let that put you off. there are no lifts so that could be a problem for some. The staff are friendly and helpful, food good, and a little bar to chill out in before bed. I would stay again, and I have family stay when visiting Shields, so all in all a decent hotel in a perfect location.

    4
    « Nice hotel »

    Just returned from a stay at the sea hotel. Nice little hotel. Checked in just after 2pm nice friendly staff on reception. Given our room top floor (no lift) first impressions good, room cleanish nice size and bathroom nice size also. As an ex chambermaid two things I look for in the room are clean bathroom and clean beding nice to say both were nice and clean however I second other review's with regards to dusting a lot of dust on table tops and tea tray in room 206 could of done with a proper clean. Having said that we were only there one night. Yes the place is dated and needs updating but the photographs dotted around of local landmarks were lovely. We had a few drinks in the bar 2 pints of bud light £6.00 pot of tea £1.85 not bad. Breakfast was cooked to order full English was lovely,hot and cooked perfectly. Cereal,pastrys and fruit also available and a nice big pot of hot tea and coffee. Breakfast staff lovely too. A good over night stay would i stay again.... yes I would location great.

    5
    « Excellent Stay »

    Have just stayed for 2 nights whilst doing the Great North Run Excellent stay. Staff very friendly and helpful, food delicious and good value. Room very clean and comfortable. I will recommend to friends and come next year. Happy Runner.

    1
    « Disapointed »

    My Wife and I Stayed at the Seaview Hotel South Shields between the 4th September 2017 and the 7th September 2017. It is with regret that I must lodge these complaints with head office. We have previously used Best Western Hotels and have had no call to complain directly to you. Window ledge in room not fastened and able to be removed easily. Cups in room badly chipped.{Health hazard from bacteria}. Bathroom tiles black mould,No grout in various areas. Cold tap on basin constantly dripping and required extra tightening to stop the drip. Room not dusted. Stains on both single mattresses. The double entrance door to the first floor, had been painted and no sign to indicate wet paint resulting in my wife getting paint on her hand. The outside area was not swept for 4 days, and cigarette ends left in ashtray,floor area and flower borders. On Tuesday the 5th September glasses were at the end of the bar awaiting washing up, when returning 2 hours later the same glasses were still in the same place,after another hour we went to have a drink in the bar,only to find that the glasses were still there, and a member of staff was sat near the bar using his mobile phone and did not get up immediately to serve me and my wife. Laundry Trolley blocking the fire escape route on the landing near to double door exist on the first floor. Laundry bags left on landings blocking fire escape roots If a fire did break out this could result in people falling and causing injury trying to escape from a fire or any other emergency. I did not discuss these matters with the resection staff as they were not very helpful at all. We were not given a friendly greeting on arrival, and when ever I had the call to talk to a receptionist they did not seam to bother, what was going on in the hotel.

    5
    « Consistently good »

    Another superb lunch at the Sea Hotel. All the years I've been going there I've never had a bad meal, lunch or dinner. Food is excellent, the prices are very reasonable (lunch time specials, 3 courses for £12.99) and the service is very good. The servers are pleasant and attentive.

    3
    « Overnight in South Shields »

    To start we arrived and checked in. The receptionist never looked directly at me and gave me the key card and said we didn't get breakfast in the price rather curtly. She told us our room was on the second floor. She certainly could do with some customer service training. We walked up the stairs and as we passed the first floor we noticed that there was loads of clean laundry stacked on the stairway between floors. On entering the room, the first impressions were good. The floor has been recently recarpeted and there were obviously new curtains at the window. However on closer inspection the seals on the double glazing were perished and there was penetrating damp round the windows. Also the ceiling needed some attention as the paper was beginning to come away from it. The bathroom was large but the water pressure was very low and you could only get a limited flow of water in the shower. There was no point turning the cold water on as then the shower became cold immediately. The room was very hot and we couldn't open the windows because of the noise of funfair opposite. Outside the window was a lot of weeds, some discarded tools and some green slime on the flat roof. Checking out was straightforward and the receptionist on this occasion helpful. Will I stay again? Not unless there has been some serious upgrading to the building and the water pressure.

    3
    « Disappointed »

    Working in the area so a sea front hotel sounded appealing. On the plus side breakfast freshly cooked to order and friendly helpful waitress. You have to stay somewhere and there's not much choice so may as well be here. However : my room (103) was tiny and view was awful overlooking car park and roof with some sort of noisy machinery. Bathroom tiny, toilet inefficient and took ages to refill, shower almost none existent. Kettle plus tea and coffee available but bizarre ratio of sugars to tea/ coffee. But no herbal tea. Also strange looking Building. Another plus is the large car park.

    2
    « Very disappointed »

    Room 118 above reception entrance - noisy until very early in the morning. Not the room we requested. Asked for twin got a double. Top surface clean - skirting boards filthy, dressing table drawers disgusting, bathroom walls splashed. All in all very unsatisfactory. Having stayed here on 4 previous occasions expected more. Will not be visiting again.

    4
    « Get away »

    We visited here for a night away and there is nothing I can complain about. The room was nice, big bathroom with bath and shower. High speed wifi, tea and coffee facilities. We had a lovely view of the sea from our room.

    5
    « Lovely hotel »

    Lovely hotel on the sea front, right next to Shows. It this didn't bother us, we were in one of the front rooms and we did not hear a thing, breakfast was lovely, staff were all pleasant, very close to pubs.

  • 5
    « Incredibly helpful staff »

    In an emergency situation I had booked the wrong dates and when I arrived they were full . Alan and the receptionist whose name I have forgotten (sorry ) spent some time trying to find another hotel for my daughter and I which they eventually found. however by some luck they received a cancellation and then proceeded to handle all the cancellation details. They definitely went the extra mile and I will be forever grateful for their help. Many thanks again. Ken Skirton

    5
    « Fantastic venue »

    My wife and I held our wedding reception at this great little hotel on 5 Aug 2017 Firstly Alan the manager listened to our needs for the event and planned everything to perfection . The staff were so friendly and welcoming , The food was absolutely delicious and the service was 5 star . We had many guests also staying at the hotel as well as myself and my new bride the room was lovely well equipped with what you need for your stay but no air con in the rooms however this is only a small detail . If your looking for a friendly welcome with staff that treat you as part of the family then defiantly stay at this hotel . Ideally located for the beech ,fun fair , parks and great coastal walks I recommend you bring your camera . Great transport links ample free parking 5 stars MR &MRS BALL

    5
    « Anniversary get away »

    Fantastic place, breakfast was lovely and staff were very polite, would definitely return. Room was lovely and clean, short walk from pubs and beach, noise from shows across road could not be head and we stayed in a sea facing room.

    4
    « Power out but super nice »

    Stayed a couple of nights in July (Friday and Saturday) as we checked in we were told the power in part of hotel was out and could not even take a credit card swipe... no problem just give me a room with some power ... great off for a shower as just flown in from Johannesburg- arrgghh no hot water - realised myself that this must be because of the power outage - 5 minutes later the manager knocks at the door (owners hubby) explains the situation and gives me 2 options- stay for free or he would call around and find us another room.... no brainier as I already had my shower... turned out an underground power cable had disintegrated and took most of the next day to fix - still breakfast was cooked and lovely - the staff were very pleasant in what was also difficult circumstances for them.... the rooms big and the hotel a little old fashioned but added to the charm.. water pressure could be better - have stayed before and will again

    3
    « Memort lane! »

    Very old! Its like being in the 1970s! The rooms were clean and well equipped. Was very noisy though and no air con so had to open a window. Just situated off the beach which is beautiful and free parking. Dinner was pub grub and lots of choice for breakfast. Staff very pleasant. Just needs a refurb!

    5
    « Accessible Family Room »

    Visited on Thursday night fully accessible family room only the 2nd one Ive been in UK wide staff fantastic as well as the food the only competition is Little Haven which has a step up into the shower no others in South Shields

    5
    « Very Pleasantly Surprised »

    We visited the hotel last Saturday with the dawgs, and had an excellent experience.. It was a hot evening and the was neither aircon nor fan in the room.. On speaking with the manager, he actually went out to Wickes and bought two for us.. We ended up eating in the restaurant and the meal was surprisingly good for a hotel.. The service both in the restaurant and bar could not be faulted. And.. The breakfast was freshly cooked and again top quality.. Would particularly recommend the homemade smoothie...

    1
    « Dog bite ! »

    Feeling disappointed at the fact we paid in full for our room after my partner was attacked and bitten by another guests dog to the point of puncture wounds and tetanus jab when we got home. Yet reading other reviews I came across a review where the room was to hot and the bill was halved?? Really! ...dog bite pay in full....room to hot half the bill ?? Doesn't make sense. ( copy of some text from review I mentioned...The receptionist couldn't have been more understanding and offered to get some fans put in the room. However, 45 minutes later, there was still no sign of any fans and we took the decision to check out. I can't thank the receptionist enough for her understanding; she halved the bill for us and commiserated. ) I emailed Best Western to let them know of the incident and email was past back to the manager of the Sea Hotel, who replied basically saying because my partner didn't want to make a fuss ( being dog lovers) we had the choice to contact the owners of the dog for compensation etc, but where is the responsibility that this happened on your premises or just the fact that if you even offered a free breakfast or a coffee would of made us feel a little like you cared about your guests . We are not looking for anything free it's the principles of the matter. If you except dogs into your hotel except responsibility too.

    5
    « Cheerful seaside hotel »

    Stayed here for 4 nights over the July 1st weekend. Had a great stay, close to the beach, amusements and bars. Hotel is a little old fashioned but that didn't bother us as it was mostly a place to crash and have breakfast in the AM and a beer later at night.

    1
    « Dog attacks. No towels. No room made up. »

    We stayed there after a friends recommendation. We arrive on a Friday 16th June at night to no towels in the room. The night porter got us some. Mistakes can happen so fair enough. We then left the room on the the Saturday at 11:00 o'clock to get back at 7:00 PM. The room had not been made up and yet again fresh towels. I did complain to only get snubbed off in the evening. The reception staff begrudgingly got us some fresh towels. She assured me the manager would sort something out the next day for when we checked out The next day when I went to check out. And again got a bad attitude from the receptionist. I was promised a phone call from the manager (I think I only got this promise so I would pay and leave). This call never happened. Disgusting that he could not be bothered to call. A friend of mine was also staying in the hotel was attacked by an Alsatian on the Saturday night. Overall this is of the worst hotels I have ever stayed in in my life. Customer service is the worst I have experienced any where. The hotel is very dated and the room we had was not not very clean. Think twice before you stay here.

  • 5
    « Our wedding »

    My new wife and I chose this hotel for our wedding celebrations on 30/06/17 and thanks to the outstanding service from each and every member of staff working there it played a huge part in our special day being absolutely perfect! From the first moment we enquired about the wedding right up until the day we were helped, looked after and advised by the manager Alan. He's got so much experience doing weddings and it showed on the day. I would recommend to anyone who is thinking of having their wedding at this hotel to go for it! The food at this hotel is also unreal! The 3 course wedding meal tasted like and was presented like something you'd see on Masterchef! From my wife Rebecca and myself we just want to say a massive thank you to every single staff member at the hotel.

    4
    « one night stay »

    We stayed one night in mid june, the hotel is a bit dated but the upside is that it is in a great location, the hotel has a large car park, the staff were very friendly and polite, the room we stayed in was very clean and spacious,. we ate in the restaurant for our evening meal and found the food good, the breakfast the next day was very good with loads of choice, would i stay again? Yes definitely

    4
    « Nice surprise »

    Went with my partner for a few drinks then decided to have a meal.....meal was really nice...I always leave a clean plate ...genorous portions ..couldn't eat it all. ...will definitely revisit..staff friendly. .place clean..what more do you want..

    1
    « The hotel room that thought it was a sauna. We checked out early! »

    We've looked at this hotel in the past, but been put off by the reviews. However, last week we received some terrible news which necessitated a last minute trip up north. Making last minute travel arrangements meant we had to take our dog with us and the Sea Hotel was the only one in South Shields which actually stated on their website that they accepted dogs. In a panic, I rang and spoke to a helpful member of staff who assured me as to the suitability of the room. We arrived and were cheerfully greeted, and accepted the room as being, in my hubby's words, 'it is what it is'. Because we had a dog with us, we were in the annex out the back of the hotel, overlooking the car park. The rooms are in a low, prefabricated style building facing west, with a conservatory style corridor running along them, separating them from the (unattractive) car park. With it being the hottest day of the year so far, the sun beating down on the conservatory meant that the room was extremely hot when we arrived (around 4pm). The room had no air conditioning and the window didn't open, so we left the door open. Unfortunately, that allowed the dog to escape, so we placed the tub chair in front of the door to prevent her getting out. The room was spacious and clean, but the mattress on the bed was badly sagged in the middle. The shower worked, but had very little pressure in it. The towels were old and thin; my dog has better quality towels than these. Above all, the temperature was stifling. We sat and unwound from the journey with the door open for an hour, listening to the noise from the adjoining rooms as everyone else was doing the same, then left to go out for the evening. On our return, the room was unbearably hot but, being exhausted we fell asleep quickly. However, I woke just after midnight feeling as though my blood was boiling. I don't know what the temperature was, but I don't think I've ever been so hot. It was so unbearably hot that we actually took the decision to prop the room door open with the chair again, hoping that if anyone did try to enter the room, the dog would bark and frighten them away. However, we didn't relax and had a fitful night's sleep. Having a hotel room door open which leads directly onto a car park on a main street is not exactly ideal in terms of privacy or security. Next morning, we had breakfast, which was nothing special, but quite adequate. The staff in the restaurant were very friendly but I complained to reception about the room. The receptionist couldn't have been more understanding and offered to get some fans put in the room. However, 45 minutes later, there was still no sign of any fans and we took the decision to check out. I can't thank the receptionist enough for her understanding; she halved the bill for us and commiserated. This hotel needs a total overhaul. It's very sad and, for such a prime location, is really letting itself down. I've rated it one point as it does say 'rating of this property'. The property really is terrible but the staff are doing their best in difficult circumstances and deserve to better working conditions. I'm amazed that no one has thought to put some blinds on the conservatory windows, arrange for the room windows to open and spend a few pounds on some new towels. It's not rocket science and it wouldn't cost a fortune. What a difference it would make. £80 a night for this room is, in my opinion, twice as much as it should be. There are better and far cheaper B&Bs in Ocean Road just around the corner; shame they don't take dogs!

    5
    « Nice Sunday lunch. »

    Visited with my parents for Sunday lunch. Food was pretty decent and there was plenty to go around. The surroundings were pleasant but looking a bit dated but that's no problem. The set menu is good value for money and although the place was pretty busy there was plenty of room.

    4
    « Value »

    Friendly staff and efficient management. My friends on I were finishing our coast to coast cycle road in the area so it was very handy. Staff took our bikes into the hotel no problem. Overall very good value for money for our purpose which was a one night relaxing stay. Restaurant served a delicious fish and chips and the waiting staff were very friendly. Rooms are small and have tiny single beds but the the beautiful South Shields sandy beach is just across the road and made up for the beds. (Unfortunately for me the 'Dunes' amusement arcade was right across the road with flashing lights 'til midnight. But I know if I'd ask to be moved to another room it would not have been a problem. I was just too tired after a long day's cycling!) Beautiful, sandy beach. Located on the promenade. Perfect for long, relaxing walks.

    5
    « 80th Birthday Party »

    I recently celebrated my 80th birthday at the Sea Hotel with 28 family and friends. Very good choice of menus from which I had to choose 5 items for each course. We were all impressed by the room decorations and helpful service. Everyone enjoyed the meal and the setting. My late husband and I have enjoyed many meals and other functions which have all been equally enjoyable. Well done to the Sea Hotel team, with special Thanks to Alan Watson. Pat Saxon, South Shields.

    3
    « Nice Hotel »

    When I drove to this hotel I can Of thought oh my god where am I staying. From the outside the place doesn't look great and the car park could do with a bit of improvement. The reception area looks a bit tired. But when I got to my room I was quite impressed. My room and bathroom were quite large, with loads of space. The bed was confortable and the room was very clean. The breakfasts here are really good despite it taking a while to get served. The hotel is within walking distance of town and all the attractions on the sea front are second away- The ducks on a nearby lake may keep you awake at night as they can be loud especially if you have your bedroom window open. Unfortunately on my last night a few guests were having a massive argument outside my from around 11 pm. I am not sure what the hotel did with these guests but it seemed to go on for ages.

    3
    « Ideal location for families »

    The hotel has its own large car park and lift for those heavy bags.. Whilst not a luxury hotel bedrooms are very clean and the beds are comfy. Staff are pleasant and helpful. Whilst located a busy roundabout and adjacent to the Pleasuure Beach noise was not a problem. With the leas being near by it makes it an ideal base for anyone taking part in the Great North Run. An easy walk to the Marsden Rock or the Lighthouse takes in some lovely views. At the Marsden Rock there are steps down to the beach as well as a lift plus a cafe.

    5
    « Welcoming and Friendly »

    We had one overnight stay at the hotel last weekend with our small dog. We found the hotel very clean and comfortable. The staff were really friendly and made us and our dog feel really welcome. The breakfast was lovely and the staff set up a table in the bar so that our dog could stay with us. We will certainly return next time we visit family in Newcastle. Nice park over the road and a small sandy beach to walk on nearby.

  • 5
    « Wake »

    Sadly had a wake for a good friend here wonderful service by david,sonia and samantha couldn't do.enough for us will stay here in a heartbeat to meet a lovely group of people keep up the awesome work guys xx

    4
    « Golden wedding party »

    3 course meal for 75 people with a choice of 5 starters 5 mains 5 sweets was perfect and room decoration was just as we had planned attention to detail was brilliant we had guests from far and wide for the weekend stay and staff were brilliant we would recommend this hotel for food value for money and pleasant we had a brilliant weekend and thanks again to Alan Watson head chef and all there staff for making our golden wedding so special well done to all the team kath and preston

    4
    « Anniversay Party »

    We stayed recently for a family party, the rooms are a little dated and small but very clean. The staff are very friendly and helpful and the food was great at the party. best part was breakfast was cooked for you fresh. Enjoyable weekend

    4
    « Comfortable and welcoming »

    Have visited a number of times and never been disappointed. Rooms are clean and comfortable, staff are welcoming, and bar is well stocked. Wouldn't hesitate to stay again and would recommend to anyone visiting South Shields.

    4
    « Very good »

    We booked this hotel for a special family meal and I must say they didn't disappoint, the table was ready and set out beautifully, all the staff we encountered displayed first class customer service. Everyone on table enjoyed their meal and nearly all made comments on how good it was, we definitely be going back.

    2
    « Disappointing »

    The room was acceptable, the bed comfortable but storage space inadequate. The shower didn't work but there was plenty of hot water for the bath and we could control the temperature in the bedroom. Other guests were noisy and floorboards upstairs creaked like fireworks crackling - never heard anything like it. Breakfast was disappointing; plenty of food but poor quality - toast like cardboard, scrambled egg seemingly reconstituted etc. A hot croissant would have been nice but there were no croissants at all, just packaged cakes. The breakfast room was unheated. None of this spoiled our weekend but it could have been so much nicer for the price.

    2
    « extremely dates »

    the hotel staff were helpful and downstairs the hotel is clean and reasonably well presented, however the room was dated, the heating wasn't turned on and it takes an age for hot water to come through the shower head. not mentioning the smoke run to get from car park to hotel - not recommended

    3
    « Dropped in! »

    This was to be our 4th visit and I rate it 3 due to the unprofessional way booking was handled this year. We booked 22 rooms last November and this was confirmed by the hotel. We were initially unable to contact the manager but found out 3 weeks before the event that only 15 rooms had been reserved and 6 in another hotel. This was unacceptable and the event was cancelled.

    4
    « Amazing Food! »

    The restaurant serves some fantastic dishes! The cheese burger and scampi are my two favourites! The service you get is top level and the staff are very friendly! The rooms... either a tiny tiny room or room that a family could stay in! A very dated hotel, but that doesn't make the stay anything less!

    3
    « Celebratory meal »

    We've had many good meals at the Sea Hotel over years, so it was an easy choice when thinking of where to go to celebrate Dads birthday. The 3 course lunch is always good we thought. But what a disappointment it was. 6 different starters & nobody was particularly happy, too cold, not enough, cheap white bread with pate..... Main course, I chose sea bass, a favourite of mine (£2 extra though) on the menu it said cream sauce, but it was floating in this butter greasy sauce, couldn't even see the fillets of fish, usually there is a huge amount of hot fresh veg, but not today, not enough, cold, carrots still had bits of peel and bad bits on. Asked for more carrots, we got them when we'd finished our meals. Deserts overall were good, although the birthday boy my dad was very disappointed with jam roly poly, there was no jam..... Poor overall not worth £109 with 1 round of drinks.

  • 5
    « Superb Staff »

    Stayed here earlier this year for one night on a business trip. In truth the hotels decoration could be improved in places, however it was great value for money. I have given it 5 stars because the staff were outstanding and seemed to genuinely enjoy working there.

    4
    « very well located hotel »

    We stayed in this hotel for two nights on a weekend trip to south shields, although the rooms are a little dated the room cost for the night compensated for this. It was clean and the staff were very good. The breakfast was excellent. Well done sea hotel

    3
    « An overnight stay in South Shields »

    It was lovely to be back in South Shields after many years, for a family get together. We needed somewhere to stay with our dog, as well as somewhere to walk him. The Sea Hotel was in a perfect location, being near the beach and parks. Staff were great - from the receptionist when we arrived, the barman who looked after us for breakfast - in the bar- so our dog could be with us and the very friendly cleaning staff who chatted to us. I'm afraid that's all the positive things I can say because the hotel itself requires a massive expenditure to update it - it is severely in need of a total upgrade, which is clearly evident from the bedrooms, bathrooms & corridors.An example - our shower didn't work in the evening & the next morning, we had to get the key to a nearby room to shower. Carpets need ripping up & burning, they are so dirty. Add to this the boiling hot room - no way of turning off the radiator and the very noisy bedroom doors. The staff obviously work very hard to combat all these problems, but there is no easy fix.

    4
    « Meal »

    Had a lovely meal but found the staff lacking that friendly welcoming touch like it used to have, good menu, clean and tidy bar area right on the sea front lovely location. Sorry to have herd that one of the best staff they had left.

    4
    « Nice hotel in a great location »

    South Shields is a friendly seaside town in South Tyneside and well worth a visit. The Sea Hotel is located at the end of Ocean Road just opposite Marine Park. Ocean Road is well know for its selection of restaurants and pubs as well as the usual seaside attractions. The hotel itself has a relaxed, informal feel and offers great value for money. The restaurant offers a good selection of food, quality is excellent and prices very reasonalble. Service throughout my stay was friendly and and professional. My room was quiet and well equipped but some of the decor and fittings looked a bit 1990's.

    3
    « Friendly staff & super dog friendly »

    We needed somewhere to break an 10 hour journey back to London from the Highlands and decided to stay here. Perfect in term of distance as it provided a 6/4 hour split. Good location with dogs as it had a beach and 2 parks right nearby. The main positives about the hotel are firstly the friendly & helpful staff & secondly how super dog friendly the hotel is- including a chopped up sausage for each dog for breakfast! Whilst the bedroom are fine the bathrooms are in need of updating but for a one night stopover with dogs, I can highly recommend it and would chose to stay here again. If they added a lift that'd be great too as we had large suitcases with us!

    3
    « Fish & Chips tea.. »

    We were not planning to eat out but the smell coming from the fish & chip counters along the front were too tempting to resist. Decided on a sit down meal in the bar restaurant. Good size fish (no lemon on top as advertised), chips were a bit on the thin side, tarter sauce, bread & butter and a pot of tea for two... Al in all, very nice and value for money.

    5
    « Food delicious »

    Visited the restaurant for lunch with my grandma and enjoyed every minute. Food was amazing I had the roast dinner which is well worth the money. Staff were very attentive and pleasant. The restaurant was busy but there was no waiting around. Will definitely return and recommend to friends

    5
    « The Truly Wonderful Sea Hotel »

    The fantastic Sea Hotel, South Shields what can I say about it other than there really is no place like it. The food is truly amazing absolutely delicious. The management and staff are fantastic so friendly and helpful they make sure your every need is catered for and you are always greeted with a smile. My mam and I go every Sunday for lunch, it is our little treat each week and we both so look forward to it. I held my 60th birthday party there last week the room was decorated beautifully, it looked amazing and the food was, as always to die for, absolutely delicious. Everyone of my family and friends commented on how perfect the night was. This hotel is second to none we absolutely love it. Roll on next Sunday!!! Alison Jane Addison

    1
    « Awful food »

    A planned family reunion was spoilt by the awful food. We were a party of 13 and the food was rubbish! Won't be going again! The serving staff were very nice . We were anaemic scampi, crap tinned peas. I had a chicken Kiev which looked nothing like a Kiev and was served with a tomato sauce. Would not recommend it at all. ??

  • 3
    « OK - Breakfast Superb »

    Hotel is quite dated but it is what I excepted. Clean enough. Room was okay (very warm during the night!) bar prices okay, you could tell the draught hadn't been regularlly pulled. All in all think similar to a upmarket blackpool style hotel. Plenty pillows in the room which makes a change from some hotels. Location is great for fish & chips, a few seaside pubs, the arcades, beach & the lpark. Telly in the room is tiny & not sure why I got knocked by the maid at 09.55 (obviously putting pressure on for us to do one so they could service the room) even though checkout is a miserly 11am. Shower was hideously difficult to get working to a consistent temp. Onto breakfast. Continental offerings were a bit average but I'm shocked at having stopped at number of 4* hotels all over the UK I can honestly say the best cooked breakfast Ive ever had, was here: All items seemed to be top quality. Eggs (poached and fried) cooked to perfection, to order & served by a pleasent and polite member of staff (female) whose name I didnt catch. At the right price i'd consider stopping again with the family.

    5
    « staff and food great! »

    rates of room great, view overlooking Tyne and out to sea, food very good, staff very helpful and experienced and all English. room was to warm and could not turn heating off also could do with a lick of paint

    2
    « Tired - in need of TLC »

    Very tired hotel - old fashioned and in urgent need of renovation. The first room offered was in the annex in the car park - appalling and refused to stay in it - second room offered was in main hotel and better than first but unbearably hot - no air con! Receptionist arranged for a fan in the room which worked OK. We had 2 rooms - in one, the TV did not work! Sink taps were faulty and generally rooms not clean and old and worn out!

    4
    « Nice hotel »

    Nice and clean, being re-decorated. Only major downside is that there are no lifts, despite having wheelchair ramps into the hotel making it look more disabled friendly than it is, trying to get to the car park through the hotel was an obstacle course of steps. Breakfast was good and tasty, and the room I had was a good size.

    2
    « Not alone in the room! »

    This is a very dated, tired hotel which is not kept very clean. Even though the housekeeping staff were in evidence, public rooms as well as the bedrooms were not clean; dust and cobwebs in the corners. I killed a great many bugs in the room on the first night. The bedrooms and the corridor to the first floor rooms were both unbearably hot. Thank goodness I was able to borrow a fan from the reception to replace the one in my room which was not working. My colleague was not so fortunate and passed two very uncomfortable nights. The one saving grace of this place is the food, which was excellent!

    1
    « What a disgrace of a hotel »

    Stayed in annex room no air con working was told by other people has never been working even though got told was only just broke . seagull dirt all over cleaners did there best but smell terrible asked to be moved to another room .no better still red hot with again no air con in room just a fan that blew heat around room . bathroom big Blue stain in Bath which is as old as the hills .manger and others stripping wallpaper around you bits of dado rail around you health and safety issues hotel needs health and safety check for quite a lot of things deputy management sure heard someone calling her June needs lesson in maners on how she talks to her staff .

    5
    « Very nice place to stay »

    this hotel is very nice and clean. Probably the best hotel we stop at for friendliest of ALL the staff. the breakfasts are excellent but our dogs got their sausages before our breakfast came. truly a dog friendly Hotel and surrounding areas and beach.

    2
    « Needs an upgrade! »

    Sea Hotel near the beach and the South Pier and the Funfair. This hotel has seen better days. The room and all the surroundings were very tired. Painters ladders left for my whole stay in the hall plus huge bags of (dirty?) linen in the hallway. Room service meal not collected by the morning and missing coffee tray items. Room extremely hot with only top windows open. Not offered a fan. Room cramped. Bathroom outdated and shabby. Bathroom shower had no thermostat a problem when hot water boiling. Shower went cold after a few moments. Food not bad if kept to simple items such as fish and chips. Breakfast coffee stewed.

    5
    « Great find »

    Location excellent. On the seafront with an amusement park opposite and a large beautiful park with a boating pond and a minature railway to the right. There is also a large modern swimming and leisure centre to the left. Hotel has an ample free car park. Warm friendly welcome from reception with offer of wake up call and newspaper a nice touch. Room was quite small but comfortable, clean and had all the little extras like sewing kit, toiletries, trouser press, phone and room service if required. Bathroom nice but poor water pressure from the shower. Had a good nights sleep, was nice and quiet. Had meal in hotel restaurant last night and also breakfast this morning. Both were excellent. Restaurant is beautiful and staff are very good. Would recommend restaurant even if you are not staying, just passing. Reasonably priced too. Definitely plan to stay here again in the future. ??????????

    4
    « Overnight stay »

    We only used this hotel for an overnight stay. Room a bit dated but we'll equipped and very clean. Although radiator switched off it was still very hot. Excellent breakfast and staff. Would stay again

  • 1
    « Not good »

    I stayed at the sea hotel for 1 night as I was attending a wedding reception there. The hotel was fully booked, as it was the same weekend as the Sunderland airshow After a speedy check in me and my wife went to the room to drop of our bags before going to the wedding reception. The bedroom was clean but the toilet have been used and not flushed or cleaned and whoever had used it must have had a bad case of dyhorria....and the whole bowl was covered.....I went to reception and they sent someone up to clean it.....the weather was sunny and a very hot 23 degrees, and the radiator in the room was on full, making the room baking hot...I delt with this myself. We had a good day/night at the wedding reception apart from the heat as their didn't appear to be any working air con in either the function room or the bedroom was very hot which led to a very uncomfortable nights sleep....in the morning my wife went to have a shower, but it was broke and we both had to go to the room of a family member to have a shower....also the taps on the sink were marked incorrectly which led to my wife almost brushing her teeth with hot water. I did tell the receptionist when checking out, she wrote it down but seemed a bit disinterested. Next time I will just get a taxi home as its only about 15 miles and will be cheaper than the £84 we paid for the stay. I've gave it a one for cleanliness as that's the lowest possible but would have given it a minus figure. If it's a warm day, sleep on the beach.

    3
    « Needs updated »

    Stayed here on Saturday night for a wedding and found the rooms in the hotel itself far too hot. There was a fan in the cupboard, but that didn't help the heat at all, but we were unable to open our window due to the noise coming from a fan outside our room! The shower sprayed water all over the floor, meaning we had to use excess towels to make the floor safe to walk on. The hotel itself was very clean and tidy, but the attitude of the blond barmaid in the wedding venue room was unbelievable. She was very sully, had no words to say to the guests and when getting a 'small diet coke' mistaken for a pint of full-fat coke there was no apology either (luckily I am not diabetic). I will not be staying here again, although I still really enoyed the wedding itself!

    4
    « Private Function »

    Room was personalised for the event and balloons/menus provided by the hotel. Food choice was good and everyone enjoyed the meal. Staff were very accommodating. Water bottles provided in wine coolers without ice & served in half pint glasses (not very elegant for a party) radiators stuck on 'hot' all evening. Still an enjoyable night, would return to this venue. Easy access to car park.

    5
    « Support the Old World Hotel! »

    You are not going to get 5 star spa suites and glitz or boutique You will get a traditional sea side hotel with an amazing real friendliness and a bend over backwards to help and serve you and I believe you cannot put a price or value on service like that! We had a clean comfortable and tidy yet dated room and the acid test for the old world experience is that you get real glasses in the bathroom not prewrapped plastic! Yes we had a sea view on the best weekend weather of the year. Food and breakfast were more than satisfactory and a fresh cooked breakfast served direct to your table and no battle at the buffet with those sausages that could have been under the red lights for hours! As an aside having diabetes recent bowel and gastric surgery combined with sun and alcohol on a hot Sunday without eating properly was this fools very foolish downfall the hotel staff when I collapsed were efficient professional and respectful even with my emotional confused outbursts and had me at the Hospital and treated within an hour all I can say is Thankyou

    5
    « No complaints! »

    18 of us visited for my mams 70th birthday. Staff were brilliant, lots of them and very helpful and pleasant. We had the 3 course meal, with a great choice, everyone thoroughly enjoyed it. As with most hotels, drinks were on the pricey side. This hotel is in a great location for visitors to South Shields, close to beach, fair, parks, pubs and shops.

    5
    « Very nice meal »

    I enjoyed a lovely meal here with husband for our anniversary last month. The service was great and the food was delicious. I would definitelyanniversar to family and friends and I will be returning soon. Thank you for a great niggh to remember.

    4
    « Great Food & Service. »

    We stayed here for 2 nights, while attending a wedding, held within the hotel. Not particularly pretty from outside, but this hotel is in a good location along the sea front, close to attractions, beach & the free onsite parking was a bonus. A little dated throughout, but you can see the hotel is kept well & is obviously a busy place. The room & bathroom could do with a little TLC, but it was fine for a short stay. The service we received throughout our stay was great - efficient, polite & friendly, particularly during the wedding breakfast & evening function, where the whole team worked really hard to ensure the happy couple were looked after. Nothing was too much trouble. The food here was also lovely - cannot fault anything - freshly cooked, hot breakfast, the wedding meal was delicious, with a good choice for the guests & the evening buffet was tasty, fresh & plentiful. All in all, a lovely place to stay....keep up the good work!!

    3
    « Okay for a night »

    The hotel is not the prettiest from the outside but it was okay inside. Free parking to rear of hotel...if you walk through the door off the car park the reception is past the bar and through the restaurant. A few folk looked a bit lost coming off the car park thinking reception would be the first thing you saw. Receptionist wasn't the friendliest she had probably been there all day and ready for home. I was allocated a room on the first floor. The reception area was large and bright with quite a grand staircase leading to upstairs couldn't see a lift. There was a door leading out to the promenade and funfair. My room, well you could say it looked dated. The headboard on the bed was large and up the wall probably made it look a bit more modern. But the room itself was a good size and you could walk round the bed. The bed was clean and comfortable. There was a couple of chairs in the room, a desk and wardrobe and set of drawers housing tea/ coffee. The kettle didn't click off automatically one to be mindful of although I did advise on check out. There were a free hangers but the wardrobe was a bit dodgy especially when the handle cane away from the door. Bathroom was large, i did wonder on the cleanliness when i filled the bath and saw paper like pieces floating on it. There were toiletries and decent sized towels. I did have an okay sleep but the room was very warm despite opening all the windows and leaving some curtains open to let air through. Breakfast was nice and the waitress attentive. Full cooked is just under £10. Checked out with a friendly receptionist who said they would change the kettle. On the whole a good stay.

    2
    « Wouldnt Recommend »

    Stayed here in July 16 on business, wasnt much of a choice in the area of hotels and ended up here. Its a bit like fawlty towers, tiny bedrooms (nothing like the picture on here) bed wedged in a corner between two walls so that you had to crawl across the bed to get out of it, although it was pretty comfortable. The room tho was soooooooo warm, no air con, cold rainy day but it was like an oven even without any heating on Bathroom was grim and in need of a serious revamp The bar also had the same heat issue and was so uncomfortable to sit in that we went out to a nicer bar up the road I didnt find it particularly good value for money Plus points car park with plenty spaces, pleasant enough staff, but I wouldnt come back, if I was in South Shields again id stay in Newcastle and use the metro to get to south shields

    5
    « Brilliant hotel, amazing food and top staff »

    Recently had our wedding at this hotel and cannot fault the hotel at all. The staff are absolutely fantastic, very helpful and friendly. The food was some of the best food we have ever tried and had numerous compliments from our guests. The bar service was extremely quick and guests were never queuing long. There was a few of us who stayed over night and the rooms were brilliant. Very clean, spacious and comfortable. There was plenty of choice for breakfast from a full english, to poached eggs on toast or cereal. The staff again were quick and helpful. Would definitely recommend this hotel for a meal or a stay or a wedding/party.

  • 2
    « Stepping back in time but not in a good way! »

    Popped in for fish and chips lunch. Fish greasy and chips thin and undercooked. Restaurant is dark and dingy and we were sat next to the window! Needs bringing into the 20th century. Staff pleasant though.

    1
    « Hot, flashing, small »

    This hotel is tired. The room I had had a sea view but this came with neon flashing lights until around 3 or 4am. The room was unbearably warm. It was May the window didn't open properly so it was stifling. Breakfast OK, but on the previous day we had had a better, cheaper breakfast in the local Wetherspoons type place in the centre of town. Pluses - the staff really helpful and interested.

    4
    « Great staff and food »

    Just returned from a short break at this hotel and have nothing but praise for the staff and the whole ambience of the place. This was our second visit and we were lucky enough to be given the same room in the annexe. This was very quiet and included a large wet room as well as good parking and wifi connection. The food in both the restaurant and bar was excellent, freshly prepared and with good helpings. Although the hotel is right on the front opposite the funfair, this did not detract from our enjoyment, and the two local parks were a definite bonus. The hotel needs a little updating but everywhere was kept very clean, and the staff obviously work together well as a team. We can't wait to return to enjoy the tlc provided by this team.

    5
    « Wonderful friendly stay, top service »

    Stayed here BHol weekend for 2 nights and couldn't fault it. Staff are amazingly helpful and friendly. Smart rooms, comfy beds, excellent room service. Nothing is too much trouble. Breakfast service cooked to order. Superb stay enjoyed by all.

    3
    « cat show visit »

    Nicely located on sea front opposite fun fair. Clean,warm and friendly staff could do with updating and a lift.Front rooms a bit noisy Bar very please t. A typical seaside hotel. Our cat also enjoyed his stay and the staff happy to see pet,s.

    5
    « Such lovely people »

    I stayed at the hotel for 2 nights with my friend over May Bank Holiday as we were in South Shields visiting her Mum. All of the people that looked after us during our stay were so lovely, from the waiting staff through to the night Manager, nothing was too much trouble. The room was big, beds comfy, tea and coffee available and we could see the sea. The breakfast choice was amazing. Wouldn't hesitate to return.

    4
    « comfy beds »

    Nice hotel good room very comfy bed, excellent Breakfast would defintley stay again. Great location near good bars and the famous Ocean Road curry Houses.Good parking facilities and Friendly helpful staff

    4
    « good stay »

    enjoyed a stay here with my husband and little girl, room was good, although tv signal was poor, breakfast in the morning was lovely, plenty of choice, we ate in the restaurant in the evening and the service was good as was the food, special mention to rebecca for being so friendly and helpful, the only thing we will keep in mind is due to not having a lift in the building and having mobility issues four flights of stairs to the second floor was exhausting, but next time I will ask for a room on the ground floor which are for disabled guests

    5
    « Absolutely amazing stay, don't know how anybody can give it negative reviews!!! »

    Me and my boyfriend stayed here for one night for his birthday. We are only local ourselves but decided a night break would be nice. Staff were extremely pleasant, hotel was warm and welcoming, room was immaculate and don't know how anybody can see that the place is outdated, our bathroom looked well up to date and the furniture may look "old fashioned" to some but the quality is superb. Our room was also massive! Our breakfast which was included in the price was delicious, would definitely stay again :)

    5
    « wedding reception and hotel stay »

    The Best Western Hotel was outstanding.We couldn't fault anything that this Hotel offered. The wedding reception was wonderful and couldn't believe the choice of food we were given in the day and in the evening. The staff were very polite and helpful and we felt very welcome from the moment we arrived. The hotel is situated on the seafront at South Shields and we were able to go for a lovely stroll along the promenade in the morning of the wedding. If you are looking for a venue to host a wedding or a party this is the No 1 choice. Thank you Sea Hotel for making our stay very rememberable.

  • 5
    « We held our wedding reception afternoon and evening 30/04/16 »

    We could not be happier with the Sea Hotel. From our first visit Alan and his team could not have been more helpful, We really felt so comfortable making our plans and any request was warmly agreed. Their experience and professionalism makes planning with them a pleasure. The reception was just amazing food fabulous table displays immaculate and service second to none. Our evening reception continued in the same way food again was exceptional and we really feel nothing is too much for this great team to deal with. We had many guests staying at the hotel and without exception everyone was well impressed no complaints at all and great breakfast as well. Thank you to Alan and all the team for making our big day absolutely stress free and we look forward to enjoying your hospitality in the future. Marian and Richard Hobbs.

    5
    « Daughters Christening 8th May 2016 »

    Amazing customer service from the first phone call and could not be more helpful. Alan is an absolute credit to the hotel and it is obvious he loves the place. The event exceeded our expectations and Alan and his team couldn't do more to help us have the most perfect function. All of my guests commented on how beautiful the room was decorated, the tastiness of the food and how welcoming the staff were. Would not go anywhere else now for any of our functions in the future and I'm sure many of our guests will too. Thank you so much to Alan and his team for a truly wonderful day and we will see you in the future. Kaye and Neil Wetherell.

    4
    « Surprise »

    After reading some of the reviews I was a bit dubious about my booking. On arrival yes...the hotel reception area is a bit dated, yes...it may not be cutting edge design and yes it's in a bit of an odd vista but...great room, quiet despite being on the main road, warm, comfortable bed. Generous in room tea and coffee...didn't have the breakfast as I don't eat it so can't comment...off to explore as I can see the beach. Would I book again...definitely

    4
    « Geoff Thompson »

    Stayed there 2 nights really good hotel the staff from the receptionists / bar staff / and everybody else are really nice & friendly & also very helpful .The breakfast was also very nice cooked well and presented well by the waitress .The rooms are clean and the beds really comfy.I would definitely recommend this hotel .Thanks to all the staff

    5
    « Dr Maria barrell »

    Myself and my husband have just had a 3 night wonderful stay at the sea hotel. The manager and staff were professional, friendly, courteous and very efficient. The accommodation and food were excellent. We stayed in the annex which was very comfortable. We will definetely return to the hotel for a meal as well as to stay. Thank you to all the staff for an excellent, quality standard of service.

    3
    « One night business stop off »

    Nice hotel, friendly welcome , helpful lady on reception. Feels like a family run place . Room nice, simple, but everything I needed, tea , coffee, biscuits etc in room . Good toiletries . Iron, trouser press, hairdryer etc all available in room. The restaurant was nice. Had a very good poached salmon meal. Beautifully cooked and well presented. Internet available but very poor for speed. This would put me off returning as I was staying on business but the hotel but everything else was such that I would return if not coming here for business. Another plus point is there is a car park on site.

    4
    « Enjoyable Lunch »

    We made an impromptu visit for lunch when nearby and the heavens opened threatening to soak us through. We were not at all disappointed.The dining area was warm and moderately busy with a relaxing atmosphere. At a window table overlooking the South Marine Park we were promptly and very efficiently attended to by a delightful young lady called Sarah. Presented with both a comprehensive Alc menu and an extensive lunchtime special menu we ended up ordering from both.... !x potato skins...'scrumptious' 1x veg soup, tasty liquor and lots of nice chunky veg together with soft white buns. 1x mince with leek dumpling,with veg which is not my idea of fun but which my wife reported to be 'thoroughly enjoyable' 1x cod and chips with peas...I don't often eat cod, usually preferring haddock but this was very nice, white and flaky texture in a crisp golden batter. The chips were in my opinion better than those I had been served at Coleman's (as reported a few days earlier). 1x cherry cheesecake described as 'yummy, tasting like a Bakewell tart' 1x Eton Mess which was not constructed as I have usually had them but which was very tasty nevertheless. 2x fresh orange and lemon drink 1x filter coffee. Good value at £34 plus a well deserved tip. We will certainly be calling in again soon.

    1
    « Oh my god! »

    "You know what you're getting when booking a Best Westin Hotel" is no longer a statement that holds truth to it. This is a very tired hotel. Grant you its South Shields, but this hotel and its staff who could not be faulted, deserves more than a little TLC! The shower above the bath was a joke and like the whole hotel took me back to the 70's. It was a real trial to get a regular temperature going and there was no real flow. I had hot on full and a millimetre or slight touch of the cold tap had you freezing or scolding. There was no happy medium. It was so bad that my wife had a strip wash using the sink. The bed was old and creaked so much you need hardly move to wake up the room next door but weirdly it provided a full comfortable nights sleep. The North East might be a depressed area but this is a coastline hotel with sea views and is next to (very next to if you are an early to bed person) a 'fun' park. Plus only a few miles from more beautiful coastline. A little revamp and it should attract guests and get better reviews than this. Until then Air B&B and Travel Lodge are safer bets.

    4
    « A Comfy Stay »

    Was pleasantly surprised with the accommodation, we were in the annex part of the hotel - very clean, comfortable & tidy. My friend & I dropped in for a stop over. Got the room at a reduced rate & staff were friendly & helpful

    4
    « Near to beach ,shops,fun fair easy to get to places. »

    The room was very comfortable,clean,looking out to the park and lake,breakfast very good,staff all friendly and helpful.fish restaurant attached to hotel ,by service just a few yards away to get to various places , metro also a short walk away,

  • 5
    « Out for a meal »

    Went to the Surfers Bar at the sea hotel with my partner for a meal. Couldn't of been more pleased with the service. Leanne is extremely good at her job she is friendly and very good with all her customers. The food was excellent

    3
    « Been there, done that »

    I stayed here for a one night business trip whilst working locally. The Sea View Hotel is old and run down. I'm sure there must be a sea view somewhere but my room looked out over a pond which was a shame given the hotel was quiet. The room was clean but old and very cold. I had no working heating although when I asked if someone could check this for me I was given a blow heater which did the job. I'm not sure why the radiators weren't working but this seemed to be the case throughout the hotel. The staff were pleasant enough but the food was disappointing. I wouldn't return to the hotel as i'm sure there are nicer options nearby. Been there, bought the t shirt and won't be back.

    1
    « No Thanks »

    We called into the Sea Hotel one sunday morning hoping to just have a coffee, the receptionist directed us to the lounge where this would be served . En route to the lounge a young lady was busy setting tables whilst chatting to two more of similar age also directed us . we sat in this small room and waited as it appeared that these other two ladies were on a break, but no-one said "I'll be with you shortly " or anything else for that matter we were totally ignored, after about 10 minutes we made our way out , the young lady setting tables asked if we had not been attended to and we said that we had been totally ignored and walked out.

    5
    « Best Sunday Lunch »

    Sunday lunches and Christmas day lunches are the best in town! Great value, all made on the premises and delicious. The staff are all welcoming and attentive. Nothing is too much trouble. Would recommend the Sea Hotel to any one.

    5
    « Lunch at the Sea Hotel »

    My Wife and I hosted a Sunday lunch for our family members to celebrate a special birthday, although we have enjoyed many other birthdays at this venue, and it was superb. A major wedding anniversary is approaching and again we have no hesitation in booking this hotel again. The staff, quality and quantity of the meal always live up to expectations.

    4
    « What more could you want/expect? »

    Stayed a weekend here despite having read some pretty damning write ups on here beforehand. Upon arrival found hotel to be very clean and the room itself warm and comfortable with plenty space. Ate out in local fab eateries but must say hotel menu looked varied and reasonably priced. Food certainly smelt great! As previously stated on here the staff are without doubt the friendliest and most welcoming we have met over the years. In particular, Leanne who served us at the bar. Couldn't rate her more highly and if Best Western have a little bonus scheme for shining employees then this lass needs to be top of the list. Lovely to meet someone who clearly loves what she does and where she works! Overall a lovely little weekend break. Yes the decor a bit tired but for what you pay the high standard of customer service cancels out any complaint about old fashioned furnishings! Can't wait to pop back in!

    4
    « Good wholesome food and service »

    As a large group of school governors we have been having our annual Christmas night out at The Sea Hotel for many years. The menu range is suitable for all tastes and excellent value for money. The waiting staff are always pleasant and serve with a smile! The restaurant décor and tables are always dressed to a high standard. This is what brings us back year after year.

    5
    « Never fails to provide me with exceptional service »

    I am very disappointed in some of the recent reviews I have read as they certainly do not reflect my feelings for the hotel and its staff. I have been a regularly customer for more than 25 years . I go each week for Sunday lunch and twice a year organise a retirees lunch and have other large functions during the year for my youth group so my experience is based on a regular restaurant lunch which is always very busy, a group of 20 for lunch and a party night for 120+. I have never found the food to be anything but of very good quality for the price. I am not always the easiest person to feed as I don't eat sauces, spices etc and the staff always accommodate my requests. Re changes in staff - there are very few hotels where the main staff have stayed for years. The Sea Hotel is fortunate in that is has such loyal and faithful staff which reflects their commitment to the hotel. Naturally the younger staff change as they move on to university and promotion in other jobs but all the staff are extremely friendly and helpful. I booked friends from London into the hotel for a two night stay and they were very satisfied with the room and service . Overall I think the Sea Hotel offers excellent service and value for money and is by far the best Hotel in South Tyneside.

    3
    « Has gone down hill »

    Myself and my family came for a meal and usually have great service/food. We have come to the restaurant for years and have never experienced anything bad but last night we all thought was disappointing. The specials menu was limited with not a lot of choice compared to normal and we were informed we couldn't pick things from each menu, it had to be all specials or all regular menu (which used to not be a problem.) The 3 waiting staff all looked miserable which gave a bad impression on behalf of the restaurant. One of the waitresses spoke to one of my family members about the menu changing, and the response we got was rude and argumentative. The food itself was terrible, giving the impression there was no chef on. The starters were strange; I got a mushroom soup when I had ordered garlic mushrooms. Thinking it'd be a dry dish with salad but it wasn't. Four of us had chicken which was covered in a tomato purée sauce which was very bitter and the steaks were very over cooked. Overall we won't be returning due to the poor service and food. Defiantly gone down hill!

    2
    « Disappointing ?? »

    We went as a family for an evening meal, as we have done many times in the past. However, due to illness, we hadn't been for some months and were very disappointed. The "winter warmer" menu had a choice of 4 starters, 4 mains & 4 desserts & we were also given a copy of the "A la carte" menu. When the waitress came to take the order, I asked why there was so little choice and she said that it was a special menu & some of the items that used to be on there, were now on the "a la carte" ?? Also if you order off the A la carte menu, you have to order side dishes separately. My sister and I ordered off the winter warmer and she chose chips, so I said I'd get the veg and we could share. The waitress told us the portion was only enough for one, but we took the chance anyway. (There was enough) I asked what happened to putting the veg, chips etc in to serving dishes for the table as in the past & she replied that they were cutting down on waste. Surely that would still be a better option though & customers could always ask for more if necessary? The food was very basic, not very nice & lacked presentation. If we didn't know any better, we would say that the chef had been off and the staff had tried to make the best of a bad job. The standards have definitely slipped with both the food and staff. (No recognisable faces amongst the staff) We won't be returning in a hurry.

  • 2
    « Cheap hotel »

    I stayed here for two nights. The fan in the bathroom made A LOT of noise. The shower was not properly cleaned and when taking a shower the water got cold and then very hot. Also there is no pressure in the shower. You get what you pay for. The breakfast was great and the service was good.

    5
    « Fun Night on New Years Eve 2016!! »

    The Swing Night New Years Eve Cabaret and Disco was lots of fun ! At first sight the Sea Hotel and neighbouring seaside resort may well have seen better days....but do not be deterred as this did not prevent this from being a thoroughly entertaining evening ! We stayed for the night on a bed and breakfast rate...the food was to an excellent standard and the staff were extremely helpful and courteous at all times.....Bob Weaver hosted the evening and was a smash! Rooms were clean and tidy Thank you to the management and staff at the Sea Hotel!

    3
    « Christmas night out »

    We visited the hotel for our works Christmas night out on December 18th 2015. The hotel does need an update. The staff and waitresses were very friendly. The meal was delicious with a good choice. Meal was served quickly. The room we were in was lovely and warm. Disco was ok. Would visit again but maybe with different entertainment.

    2
    « Dated Christmas Party Night »

    We attended a Christmas party night tonight and thought the food was acceptable for the price we'd paid but the disco was shockingly awful. When a colleague challenged the DJ about the music he was playing she recieved a really rude response. Please Mr DJ, if you only have 1-4 people on your dance floor you must get the message that your music is rubbish. I won't be returning and as I'm social secretary, neither will my party!

    5
    « Christmas party night »

    We spent last Friday night at the sea hotel it cost £29.95 each we had a lovely 3 course meal with plenty choices and coffee there were games and comedy hosted by Bob a disco live entertainment a raffle that was going to charity the staff worked hard making sure everyone had a good time . The dance floor was busy the wine flowed we all had a great time posing in the photo booth with Christmas props. I would definitely recommend that you should celebrate with your friends at one of these party nights

    5
    « Brilliant venue for occasions »

    My mother and her friends recently visited the Sea Hotel for Sunday Lunch - their annual Christmas get together. The staff went the extra mile to provide party poppers and Christmas crackers to the ladies, who were absolutely delighted - it's amazing how the little things can make all the difference. The food was delicious and they had a brilliant time. I'm sure they'll be booking again for their next get together. Thank you.

    5
    « Fantastic party night. Excellent value for money and First Class service »

    We held our works Christmas party night at this hotel and we cannot fault anything from start to finish. All the staff went out of there way to be helpful on each occasion we visited to organise what we required and also on the night . The food was superb and all cooked fresh , there were about 55 of us and we had a choice of 5 items in each of the 3 courses and ordered in the night.the serving of each course flowed very smoothly and they even had another function on in another room. Everyone who attended the party have had nothing but praise for the food and the staff and also had a great night but a few sore heads today . I had never know the sea hotel was so good and already planning to go back for one of their party nights in January .Thank you to everyone especially Alan for sorting out our requests.

    3
    « Good staff but outdated »

    Visited here for a family wedding. Staff were very polite and helpful. Very nice food and service. The decor is terribly outdated and could do with a revamp, which brought down the whole experience. Also not enough lager on draught and quite pricey drinks.

    2
    « Tired and dated »

    We stayed at this hotel for a combined Birthday/Anniversary and were pretty disappointed generally. The decor throughout the hotel is tired, dated and really pretty shabby for a Best Western and our room was very bad. The first problem after checking in was the smell coming from the bathroom, the sealant for both the bath and tiles had come away allowing water ingress; this culminated in a distinct 'cat urine' aroma which was decidedly unpleasant. Our room was right next to the chamber maids cupboard and for 2 mornings (we only stayed 3 nights and complained after the second rude awakening) we were woken up by loud chatter and discussion over which maid would clean which rooms. The continental breakfast selection was sparse, with no natural yoghurt for the last 2 mornings we were there and on the first morning we were presented with our hot choices when we had barely eaten half of the fruit and yoghurt we had sat down to enjoy. The breakfast staff were literally like ghosts and I actually had to go off in search of replacement condiments myself when we ran out of butter. Really quite disappointing so we won't be back next year for our next anniversary and won't be recommending this hotel to others. SW :-)

    3
    « Tired hotel in need of tlc »

    I changed my existing booking to this hotel as it was closer to where I needed to be. This was clearly a mistake. There was nothing overly offensive about the place but just very dreary. Room ok, view of an amusement arcade and noisy at night even in winter. Could hear a door slamming ever couple of minutes and an alarm going off all night. Bathroom very date but seemed to be clean. Restaurant was pretty good, fair prices and food ok. Internet was useless, wifi signal didn't reach bar, restaurant or room and I could only get it near reception. If you get a deal on this place, want to be in Shields and have low expectations then it's fine.

  • 5
    « Can't fault the place »

    I stayed here for two nights when travelling for business and can't speak highly enough of the room, staff and service I received throughout my stay. I've stayed in many hotels due to my work and this more than meets my requirements. Would thoroughly recommend!

    5
    « Family party »

    Another wonderful evening at the Sea Hotel, celebrating a friends birthday. The food and entertainment were fab and the bedroom was clean and comfortable, as ever the staff were friendly and courteous, would certainly recommend it.

    5
    « Lovely meal! »

    We were at the Sea Hotel working wth Alan to finalize our wedding reception and chose to stay for our evening meal! I have to say Alan is wonderful! He has helped us plan really well for our wedding and helped us budget making really good suggestions and choices! Very good at what he does - a absolute star! Our meal this evening was fantastic! We both had a main course! the food was served hot and was absolutely delicious! The restaurant has a lovely relaxing feeling about it! The staff were polite and chatty :) Well worth a visit and the Mushroo Fu Yung is definately worth a a try!

    4
    « Excellent Restaurant »

    My wife and I have enjoyed meals at the reataurant of the Best Western Sea Hotel (Frigate) in South Shields for many years and we are never disappointed, The venue has a wonderful extensive menu, available every day, icluding roast meats, fish and a vast number of other choices, The service is always first class. A discount applies at lunchtimes, Mondays to Saturdays. We usually have a meal at weekday lunchtimes but have also been on Sundays over many years. We feel this restaurant is a "hidden gem" that deserves to become much more popular. If you haven't tried it, you are missing out!

    1
    « A depressing experience »

    I travel the country weekly on business and have experienced many hotels in the 3-star 4-star bracket and the Sea Hotel is easily the second-worst hotel I have encountered in my twenty years of business travel (the worst being the Britannia on Maid Marion Way, Nottingham). There appears to have been little investment in the rooms, bathrooms or bed linen/blankets for many years so that all is worn and grubby: not a nice place to rest the weary head. There was never any suggestion of apology for deficiencies (broken loo seat, malfunctioning shower, non-delivery of newspaper) - an apology would have eased my dissatisfaction considerably. A different room and new shower hose did not completely resolve the shortcomings of the stay, although at least the loo in the new room wasn't broken. The failings - apart from the dirty blankets and carpet - are small in themselves but all added up and the reaction to complaints were at best defensive and, at the final breakfast, aggressive. It's a management thing: if the staff are led to recognise a standard, they will generally operate to that standard. I was seen as a whingeing old git, I am sure, but the fact remains that this is not a pleasant hotel to stay in. I was very pleased to be out of the place (I expect the staff were pleased as well, but that's not the point.) Good points? The view from the room of the north bank, ruined abbey and mouth of the Tyne was wonderful, even if it was spoilt by the funfair and car park in the foreground. Incidentally, Best Western are not a corporate body with a central complaints department, I have discovered. Instead, it is a consortium of independent hotels and any complaints should be addressed to the individual hotel concerned. So that's a waste of time, then.

    4
    « Lovely weekend »

    Stayed here last weekend with my boyfriend, room was spotless, lovely staff and breakfast was amazing ! Would stay here again great service ! The pubs near by are also good and great for people with family's as there's loads of stuf around 2 do

    1
    « Bed bugs! »

    My partner and I stayed at The Sea Hotel last weekend for two nights. We had to move rooms halfway through our stay due to finding bed bugs. Originally noticed one bite on the Saturday but thought nothing of it. My girlfriend then work in the middle of the night to find bed bugs on her, on the bed and in her pillow. We are both now covered in bites from head to toe. Very upsetting situation to be found in and spoiled our weekend away. The manager did move us rooms immediately, but all we wanted to do was go home.

    4
    « Good experience »

    Staff friendly hotel functional and good location for families and metro into Newcastle. Food good, room good slightly noisy mattress and water pressure low in the shower. Adequate parking close to the entrance.

    3
    « Tatty but great staff »

    The rooms and lodging common areas are reasonably comfortable, but dated and worn. Good location, bad value. An interesting old building in serious need of renovation. If it weren't for the exceptional staff it would have been a grim stay.

    2
    « Avoid »

    First impression was not a good one - The hotel is stuck in a time warp, needs a good lick of pain and some serious TLC Pregnant and with a 17 month old we had 5 flights of stairs to reach our room, threadbare carpet in places,the bathroom was filthy and look tired, door did not shut securely with the handle hanging off and could only be secured by a bolt on the inside (not helpful with a toddler). No cot bed in room despite requesting one when booking. Air lock in bathroom making it impossible to flush loo or use the taps without waking entire hotel at night. Water pressure so poor a watering can would have been our best option when showering. Upon checkout wasn't even asked how our stay had been, receptionist more interested in her phone call, was very dismissive. Cannot fault breakfast staff though, what lovely people.

  • 3
    « Not too impressive »

    Spent a night, as was attending a wedding function. Function room lovely, food at function, lovely, breakfast nice too. Unfortunately, the whole place needs a revamp, scruffy inside! Worst best Western I've ever stayed in, for example damp patches throughout hotel, needs a good paint! We had a family room, my 13 year old was put on a z bed....the mattress was 2cm thick...not good enough really...and I did explain when booking she was a teenager. Staff were ok, not oferly helpful though. I have been in nicer and better quality travel lodges! Would not rush back.

    4
    « Great food stop »

    Only came here for food..one of the more expensive food places in South Shields but worth it. A bit of luxury in the restaurant :-) we had 2xburgers and a roast with drinks for under £40 We didn't stop in the hotel but may well do next time. The hotel is located by the seafront, so lots to do near by.

 

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·Da: tutte le direzioni. Il Best Western Sea Hotel è situato lungo la costa nordorientale a South Shields, 22 chilometri circa a est di Newcastle Upon Tyne e 13 chilometri circa a nord di Sunderland City.