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Somerset, Etats-Unis






2  Adulti0   Bambino

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SureStay Plus Hotel by Best Western Somerset, Somerset

138 Marsh Road, 15501-1052, Somerset, Etats-Unis - Vedi su una mappa
SureStay Plus Hotel by Best Western Somerset - Area esterna Il SureStay Plus Hotel by Best Western Somerset è situato nel centro di Somerset. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Approfitta della nostra vicinanza a diversi campi da golf e numerosi parchi statali durante il tuo soggiorno di lavoro o la tua vacanza in famiglia presso il SureStay Plus Hotel by Best Western Somerset.I servizi includono accesso Wi-Fi a Internet gratuito, colazione all'americana completa gratuita, centro fitness, business center e parcheggio in garage per gli ospiti. Le nostre camere sono dotate di televisori LED da 49 pollici con oltre 350 canali, porte USB, macchina per il caffè, scrivania, ferro e asse da stiro, microonde e frigorifero.Ci troviamo accanto all'Interstate 70/76. Questo hotel di Somerset, Pennsylvania, è in posizione ideale rispetto a numerose attività e attrazioni, tra cui il monumento commemorativo dell'11 settembre Flight 93, la stazione sciistica Seven Springs, il percorso Great Allegheny Passage, Ohiopyle, la Casa sulla Cascata e l'autodromo di Jennerstown.

SureStay Plus

Hotel by Best Western Somerset




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Servizio in camera
    Servizio in camera
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Qualità del sonno

"Would highly recommend this hotel"

User 04/05/2022

This was a great hotel and a really great choice. We were looking at somewhere to stay near Seven Springs for the night. Upon arriving our first impression when entering the lobby was John. He was working at the front desk and made us feel welcomed and right at home. The entire staff was friendly and most importantly helpful. Our family arrived early and we was able to check in since the room was ready. It was really quite spacious and immaculately clean as was the bathroom and furniture. The queen sized beds was comfortable, and had a lot of pillows that ranged from soft to firm. Complimentary wifi and breakfast was definitely a plus. Would highly recommend this hotel to anyone and will be returning in the near future.

"Very Clean , Great place to stay. Would highly recommend"

User 15/03/2022

The SureStay Plus in Somerset was a convenient stopover for us on last minute business trip. Easy off and on to the PA turnpike. We were welcomed and greeted by a friendly and helpful staff member. The entire facility was exceptional extremely clean and very inviting. Spacious room, comfortable bed, plenty of towels and quality toiletries. The room has a microwave/mini fridge which is nice. Definitely will stay here again when in the area.

"Welcoming, Friendly staff, Clean rooms"

User 14/03/2022

Our family had nothing but an excellent stay in March. Upon arriving we was promptly greeted by John. He was efficient, delightful and most importantly helpful from checking in until we checked out. The room was extremely clean along with the main lobby. Would highly recommend this hotel to anyone traveling through this area.


User 07/03/2022

We had a wonderful experience at the SureStay Plus Hotel. The staff was pleasant/helpful and extremely accommodating allowing us to check in early. Our room was very clean, comfortable and spotless. Over the years of visiting family in the area we have stayed at several of the local hotels and this was by far the best hotel. Everything was great at this hotel!

"Excellent stay."

savannahm345, Pennsylvania 02/03/2022

Everything about our recent stay was excellent! Was promptly greeted and checked in upon arrival. The front desk clerk went above and beyond to make sure we was happy. The hotel room was very clean! When we stopped down at the desk to ask for extra towels John made sure we got everything we wanted from bath towels to extra linen. Definitely will be back when traveling through again! Would highly recommend this hotel to anyone who is looking for a nice /affordable place to stay in Somerset!

"A trucker hotel. Not for a family."

User 28/02/2022

Towel had hairs on it. Shampoo was used and half empty. Toilet broke first day. Was fixed and he was helpful but he stayed in a room. No one ever at front desk. Hair dryer didn't even reach an outlet so was not useable. Breakfast was a couple apples and stale cereal. Who knows how old it was in the containers.

Sure Stay Plus Hotel By Best Western, Owner at SureStay Plus Hotel By Best Western Somerset, responded to this review
Our breakfast is from 6:30 to 9:30 at this time includes everything except hot items. We average 15 to 20 rooms off season so breakfast items are rotated to stay fresh. Thank you for taking the time to review your stay and we hope to see you again soon

"Unclean and no staff at front desk"

User 06/12/2021

Toilet seat was not clean. Sheets were not clean. Floor had trash. Breakfast area looked like it had not been cleaned in months. No one was at the front desk when we were trying to check in. Internet worked though

"Disgustingly dirty room"

mcawley27, Connell, Washington 21/11/2021

Stay elsewhere at all costs!! Our room had one pillow with a large brown spot on it & NO pillowcase! 2 of the other3 pillowcases had visible dirt. 2 of the towels in the bathroom were WET, but folded & put on the shelf. There was half eaten, expired food in the fridge! Chunks of dirt & garbage on the floor. When I went to ask for more linens, the desk clerk was Missing in action(at midnight) but there was a woman who appeared to be on drugs who said she was helping out. She went into a visibly dirty room and picked me up a wad of linen off the bed & a new pillow off the floor & shoved them in my arms!! Dirty. We were eventually moved to a new room, but I didn't want to touch anything. When I brought this to the attention of the manager, I was informed that the woman is a mentally challenged non employee who he allows to clean rooms and hang out because it gives her something to do. Scary.

"Nasty dirty place"

User 23/10/2021

Do not stay here. It is filthy. Staff is rude and do not care. Bedding and mattress stained. Lobby has terrible odor. Bathroom floors sticky. Fire extinguisher 2 years past inspection. Wires hanging from ceiling in hallway.

"Dirty room"

User 17/10/2021

Our room was maybe cleaned? The bathroom was a mess, garbage around the sink. The door was open and all the lights were on. Also , crappy breakfast, just some stale donuts and waffles. The grounds were a disaster, nothing like the pictures on line.

"Love the hard work!"

jaceysupanick90, Boswell, Pennsylvania 20/09/2021

I was treated so well! The staff went above and beyond to meet my requests and were quick with the service! I enjoyed the positive attitudes and clean rooms. The smell of cleanliness when I entered the room made me feel better about being in a hotel.

"Poor appearance"

Curious193369, Watsontown, Pennsylvania 14/06/2021

We pulled up, looked around at the outside of the establishment and left. The grass was really high, there were weeds growing everywhere, dead shrubbery laying around and litter everywhere. If first appearance doesn't matter, we weren't willing to see what the inside looked like.

"Good restful stay.."

User 14/06/2021

Front desk was very polite. Room was good. USB hub on side of the bed so phone changing was easy. Bed was comfy. AC worked great. Had a fridge and microwave. People were actually nice. Would totally stay here again, great place to rest your head.

"Stay. Somewhere. Else. Really."

Trolltoes1972, Lafayette, Indiana 09/05/2021

I read the reviews and we decided to take a chance as it was a good stopping point on a long road trip. We could justify the reasons given for the poor reviews in our mind and we bet on the Best Western name and all of the positive experiences we've had staying with them all over the country. Location is good, but we knew it was going to be a questionable stay when I walked in the door. The lady at the desk had no mask, and no pandemic safety measures were in sight. There was also a small boy behind the check in desk with her, also not wearing a mask. At first she didn't have my reservation, which I'd booked using points via the Best Western app. She finally found it though. She never asked to see identification. We were tired and had sanitizing products with us, so we stayed. The keys were presented to us in an obviously very used cover. Parking was good, but the door from garage to hotel was definitely propped open. Elevator was inoperable, so if that is an issue for you, stay elsewhere. If I had been alone, I would have bitten the bullet and stayed elsewhere because the security is a joke. On to the room. We sanitized EVERYTHING. There was debris in the corners where people never vacuumed. The furnishings were dated, as were the linens. The linens were clean, although threadbare and itchy. The shower had obviously not been cleaned, as there was hair in the tub and on the walls. I forbade hubby from using the coffee maker this time because God only knows how dirty it really was! He went down to the breakfast area to get us grab and go bags and coffee. There were no breakfasts. The “coffee” was not drinkable. He'd asked the man behind the check in desk (unmasked) to make some more because he'd used the rest of it. 1/2 hour later, there was still no coffee. We had gotten in at about 10pm and were back on the road by 7, stopping at the Dunkin Donuts nearby for breakfast and coffee. If you are at all concerned with cleanliness, security, breakfast availability, your morning coffee, and general pandemic precautions, STAY SOMEWHERE ELSE. I'm going to contact Best Western directly and elaborate so they know just how terrible of a place this is and how it is damaging their reputation.

"Great location and nice staff"

SamPatello, Parlin, New Jersey 04/05/2021

Very welcoming with clean spacious rooms. Everything was fine. Big refrigerator was a real bonus! Plenty of parking for my truck/trailer with garage option. Starbucks and Ruby Tuesday next to the hotel. Will definitely stay again if back that way.

"Worse hotel I ever stayed"

User 16/02/2021

I decided to take a last-minute ski trip with my sons to Seven Springs Resort. Because it was last minute, the resort hotel and properties were all booked, so I booked with SureStay since it was the closest hotel to the resort. Everything about this stay was bad. When I arrived, the hotel driveway was unplowed, and they have a steep driveway with a sharp turn at the top. I immediately slid back down the driveway and got stuck in the snow. The hotel clerk said the snowplow driver did not show up that day. After some hotel guests helped me to get unstuck, I checked into the hotel and the staff were not wearing masks indoors, nor did they require guests to wear masks at any time during my stay. Neither the front desk staff nor the maids cleaning the rooms wore masks the entire time we were there. Once I checked in, I found out the elevators were out of service, so we had to lug all of our ski gear up the stairs. Also, the door leading from the parking garage into the hotel is accessible from the street, is unmonitored, and unlocked. Meaning anyone can come into the hotel 24 hours a day unseen and have access to all of the rooms, a major security lapse. Once I got in the room, the phone in the room was not working. When they sent someone to the room to replace it, they were not wearing a mask. Fortunately, I had the forethought to put my mask on before opening the door. The replacement phone did not work either, so I went the two days without a phone. The next morning, I realized the TV didn't work either. When I called the front desk (from my cellphone since the hotel phone did not work) they sent up a repairman, who again, was not wearing a mask. When I confronted him, he said he had 40% lung capacity and could not wear a mask. Which makes me wonder why they would send someone who cannot wear a mask into the rooms of guests during a pandemic. The hotel website advertised free hot breakfast. There was no breakfast of any kind. I assume this is because of the pandemic, but they need to update their website to indicate this. After skiing, I went to take a shower Sunday evening and there was no hot water. The stairways stank of cigarette smoke as it was obvious that the guests were smoking in the stairways. Overall this was a terrible experience and I will never stay there again.

"Very Friendly and welcoming"

User 07/02/2021

Couldn't beat the rate and the staff go above and beyond to make sure to point you to the best places in town for food and good service. Quiet and peaceful stay and comfortable room. Close to the turnpike exit

"Pretty good "

JazzSooner, New York City, New York 01/02/2021

It was crazy cheap ($51) and for the price very good. Rooms were clean and big. Bed was comfortable. Would recommend for a night when you're just traveling. Only problem was the elevator wasn't working. Parking is also excellent because it's under the building, so it's covered.

"Strong cigarette odor"

User 01/02/2021

Hotel had a strong cigarette odor. Elevator and ice machine were broken, carbon monoxide detectors were beeping in every room, very dim parking, outside doors left unlocked all night (not safe), staff did not wear masks and random people were hanging out in lobby all weekend also not wearing masks, no breakfast as advertised. Mattresses were collapsed on the sides.

"Not up to Best Western standards"

emrich1607, Oregon, Wisconsin 02/01/2021

On the positive side: conveniently located near interstate exit and allows pets. Negative: staff not wearing masks, exterior door not secure, water leaking from hallway ceiling into buckets, carpet in room extremely dirty.

"Very Friendly and welcoming"

User 26/12/2020

The under building parking is great for not having to clean off your car. The front desk staff was very helpful in finding out what was open close by. Spacious room with in room coffee maker and nice sized tv.

"Amazing hospitality"

beststay90, Indiana 25/12/2020

The front desk clerks are very helpful and friendly. When I found out the front desk clerk has a medical reason for not wearing a mask and has been recently tested for covid, it put my mind at ease. My room was clean and comfortable and warm when I got in. The mini fridge was a nice size and the towels looked new. Great stay and will stay here on my next trip through

"Fine hotel, no effort to protect from the pandemic"

jwainer, Arlington, Virginia 22/12/2020

I stayed in this hotel for 1 night on a long road trip, after having quarantined for 2 weeks. When I entered the lobby, there were guests sitting there with no mask on and the woman at the front desk was also not wearing a mask. When I walked in wearing my mask, they did not make any effort to put on a mask or even pretend like it was a problem that they were not wearing a mask, indoors, in the middle of a pandemic! If you are someone who, like myself, is taking the pandemic seriously, then you should definitely not stay here!!

"Great Hospitality"

redhorsetavernwv, Somerset, Pennsylvania 16/11/2020

very clean pet friendly front workers John or Charity will great with hospitality ,kindness , and laughs . Anything you need they will do what the can get and will make your stay warm & Happy.. they are affordable

"Inside is better than outside looks"

933kristig, Fort Wayne, Indiana 18/09/2020

I almost didn't stay. The hotel looks super sketchy on the outside. The parking is under the hotel in an open garage type space. The door to the hotel from the parking was open into a small stairwell that goes to the lobby. The couches in the lobby were pleather and very worn. Staff was very nice and lobby was clean. The inside is updated and a complete 180 from the exterior look. The room was clean although the sheets and towels were dingy. The room was comfortable. Tv, fridge, vending. There is no breakfast being served because of COVID and masks are not resin PA or by this facility. There are quite a few restaurants close- within walking distance. Easy to get to off several main roads.

"Pleasantly surprised"

User 27/07/2020

Very nice hotel that we found "off the internet" and chose to stay at due to reviews of people who had stayed there previously. Great location, and very quiet given it's just off the highway. Staff was very knowledgeable, professional and extremely helpful ; rooms were updated, clean and very comfortable. Would definitely stay there again!

"Quick In/Out"

User 18/07/2020

Bed was not comfortable and room was falling apart. The a/c unit sounded like it could take off at any moment. The front staff was helpful. My husband left his medicine, and they had ready for another family member to pickup.

"CLEAN & VERY Affordable"

User 08/07/2020

Looking for a pair of rooms after 12 hours on the road, we didn't have high expectations for the cheap places we found along the turnpike... But this little hotel was absolutely perfect for our needs. Someone is clearly putting a lot of TLC into this property. It was an extremely clean, comfortable place to get some rest before we got back on the road. We couldn't be happier, and we'll keep this hotel in mind when we're traveling in this direction in the future.


User 20/04/2020

Both the approach to this hotel and its physical appearance were atypical but it was affordable. The rooms were lifted so the ground level was similar to condo carports and you could park under the hotel. The reservation indicated a grab 'n go style breakfast however this facility was offering nothing in that regard. The room was clean & pleasant however the beds are in need of upgrade to memory foam which we tend to associate with our experiences at Best Westerns. These were spring mattresses.

"Shure stay summerset"

User 01/03/2020

Braekfast had soogy eggs soaking in water, sausages were not cooked completely, hall ways were cold, luke warm water a shower, no rewards bonus offered at check in or at check out, no real friendly staff members, no breakfast person to be found

"Good Stay For The Price"

Cuz39, Mechanicsville 27/01/2020

This hotel was at the half-way point on our trip to Ohio. It was our first stay at this brand hotel. The front desk attendant was friendly and accommodating. Although dated, it was clean and boasts the following amenities: underground parking, full breakfast, and smoking rooms. The breakfast offered a wide variety of items, including making waffles and French toast. Good stay for the price.

"Not Worth It"

User 16/12/2019

Old dusty rooms, over bleached bedding (blood stains on ours), room amenities didn't work right... The man at the front desk was very nice though... If you want hospitality over quality, this is the place for you. I'm not staying here again though, didn't sleep well at all.

"First Rate Hotel - Very Low Price!"

abc123_9, USA 20/11/2019

Easy to find, newly renovated, sparkling clean, quiet, super nice and helpful staff. I didn't expect such a nice hotel for this low price. Further, the fitness room was well-equipped and the breakfast quite fresh and satisfying with a lot of choices. I highly recommend you stay here.

"A place to sleep after a long drive"

KyleeMichigan, Michigan 06/11/2019

If I had more options, I would probably give this establishment a 3.5. We stopped here after midnight during a long drive back to Michigan. Drew, the evening attendant, was polite and personable. The room was clean and the bed decent. Although a bit hard to find due to construction in the area, it is a solid and moderately-priced option for those needing a break from the Pennsylvania Turnpike. Breakfast looked marginal at best (I did not eat), and the area was not as clean as it should be. I might stay here again if I were passing through, but then again, maybe not.

"Very good hotel for the price."

User 14/10/2019

The property was clean (lobby, rooms, parking area) and the staff were great. If an issue was reported the staff attempted to address immediately. Dropped of luggage prior to check-in and staff placed it in my room before I arrived...nice touch.


Robert D, Rancho Cucamonga 05/10/2019

The people at the front desk were not very friendly. The breakfast was awful. The milk was sour which meant you could not have cereal and I use milk in my coffee so I had no coffee. The juice machine was broken and nobody at the front desk cared.

Super8SomersetGM, Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
we are very sorry for the inconvenience you had staying at our hotel. We will make sure our New Employees get enough training before we put them into schedule. We have issued Extra Best western rewards points on your account for this inconvenience. Again We appologize for any inconvenience.

"A good place to stay"

Ron S, New Haven 19/09/2019

This hotel was a little hard to find due to current construction in the area but after finding our way it was worth it. The room was clean and smelled fresh. The bed was comfortable and the air Conditioner was fairly quiet. All the things we look for in a room.

"GAP trail bike ride"

User 10/09/2019

Confortable and clean room. Quiet hotel fair price. Good quality price. Close to higway. There are many restaurents in the nearby so usefull you'll found something different every day. This hotel was espetialky usefull for our bike ride on the GAP trail.

"a nice place to stay"

s3production, Whittier, California 25/08/2019

very helpful staff THANK YOU quiet place right off freeway no problems or issues first time at a SureStay but very glad we did and will will again breakfast selection was ok but not big fan of pre-made eggs


Gary N, Richmond, Virginia 23/08/2019

THe hotel had great staff who were very friendly and knowledgeable. The rooms were very clean .and organized well. TV was very large and a lot of channels. Bed sheets and blankets were soft and bed very comfortable.

"Would Stay Again"

User 05/08/2019

I was coming home for a class reunion, and didn't want to spend a lot on a room. It was listed as recently remodeled and a 3 star hotel. I was right off the turnpike. Parking was a bit of an issue. The rooms were updated and clean. I had an issue with my cable the first night, but it was corrected immediately. The second night I didn't have any hot water. My bill was adjusted $20.

"traveling through at 11:45 pm"

Frank R, Ringoes, New Jersey 31/07/2019

We stopped for a snack and decided to stay in Somerset for the night. The Sure Stay is conveniently located at the PA Turnpike entrance and featured two queen beds and breakfast. Free parking under the building so that the car gets a rest from the elements. It featured good internet, good bedding and a clean room. Ironically, it was the least expensive room around. The AC was good and quiet. We had a good night sleep.

"LOVE LOVE the new look"

697mel, Harrisburg, Pennsylvania 23/07/2019

Love the many new changes since last visit . We feel like we never stayed here before . Egg and Sausage patties make breakfast much better . Our room looked to have at least a 50 inch tv . Jacey is a new housekeeper , no complaints with our room .

"Many Many Upgrades"

User 18/07/2019

We have been stopping here for years ( we love the underneath parking ) . Over the years this hotel has aged without repair . We were very surprised to walk into a room with modern furniture , new carpet and large tv's . Each room has a frig and microwave the old days were request only. There is nothing left from our prior visit here even the lobby is new . Breakfast was good ( sausage and scrabbled egg patties ) along with the regular things . Rooms smelled fresh . New housekeeping staff Brittany was very upbeat when we asked for a few extra things . Overall for us gave the feeling of staying at a brand new hotel .

"Awesome place to stay"

46Longrunner, Rockwood, Pennsylvania 17/07/2019

I had a wonderful time staying in somerset the service was great the rooms were clean and very comfortable. Very easy to get to off the turnpike I would recommend it to my friends and family. Staff was A plus very friendly and attentive to my needs I had a great breakfast also

"Outdated, Not the Cleanest and Tasteless Breakfast"

Skysobright, Chesterland, Ohio 15/07/2019

We went as a group of 11 and stayed in 6 different rooms. The rooms are not updated, the bedding had holes in it and the bathroom had a funky smell (like an old washcloth). The free breakfast was not good

Super8SomersetGM, Front Office Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
Thank you for sharing your concerns . We are always looking for ways to improve and have shared your comments with housekeeping dept. We are looking for ways to improve the breakfast experience . Please do join us again that you may share in the many upcoming improvements

"Clean and Accomidating. Highly recommend!"

Scenic02813773689, Pittsburgh, Pennsylvania 10/06/2019

Everything of this place screams happiness. Very clean rooms, friendly staff who go above and beyond for their quests. Breakfast was a good start to the day. And the quietness was a good end to the night.

"Easy access off the turnpike"

pvesey, Mattawan, Michigan 09/06/2019

This hotel was very decent for the price. The room was clean, and the beds were comfortable. The hot and cold water were reversed on the faucets. It had a refrigerator, which we appreciated. It had parking under the building, and was within walking distance of many restaurants. Also easy on/easy off the turnpike. Breakfast was adequate, but not exceptional. It had sausage and waffles. The only eggs were hard boiled in ice water, but were impossible to peel.

"excellent service"

User 30/05/2019

staff was helpful and the room was clean and spacious too. excellent breakfast service. this hotel has garage parking but it was full by the time we reached all I say we had a pleasant experience!!!!!

"Nice place"

Debbie V, Andrews, Indiana, United States 30/05/2019

Stopped and was pleasantly surprised. Has garage parking under the mote, Can you say stay dry when you load and unload luggage? Next to toll road and the room was very quiet! I was amazed. Very clean room and bathroom. Staff was very helpful, printed paperwork free of charge to me for our next job. Only minus was they need more electric outlets. Food was blah. But there's a Starbucks walking distance behind the motel, with Wendy's next door to Starbucks. Subway is in front of the motel, so you won't starve.


User 21/05/2019

Continental breakfast was eggs readded to day before eggs- you could actually see the same eggs/sausage in both pans. Area was unclean. Very understaffed. Desk clerk was staying there and running hotel. Smoke alarms were battery low beeping and in our room battery was not even in it. We had to ask for towels second day 2xs before getting them. They had to take towels from another room. Gentleman at desk was friendly but obviously was they one doing everything.

Super8SomersetGM, Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
Thank you for taking the time to review our hotel . While we are hiring for busy summer , two employee's were unable to come to work . This is the first we heard about the smoke alarm, Bryan the housekeeper would have been happy to address the issue during your stay with us .When you told our employee you had asked for towels for your convenience he gave you the clean towels in the room next to you . We are looking into several things to improve or breakfast and take reviews from our guest very serious . We do hope you will join us again , we are always looking for ways to improve our hotel and service .

"Glad I pick this Motel"

User 17/05/2019

Very Nice up scale motel. Bigger room and TV. Easy check in also comfortable bed. Nice somerset town and mountain view. very clean room and hallway. I like hot breakfast. I will be back again next time when I visit PA.

"Pleasant Stay. Recommend."

NeverHome2016, Albany, New York 04/05/2019

A pleasant and comfortable stay. Rooms are spacious and clean. Furniture and decor are fresh, new, and modern. Towels are large and fluffy. Bed and pillows are quality. The staff is professional and courteous.

"Never Again"

User 27/04/2019

Stayed in 116 - On arrival looked like the room hadn't been vacuumed got up in the morning room had no water rust and debris in the bathtub. Notified the clerk and said yeah I told Lee it had no water. Great! Did they even change the sheets! Im so skeeved out!

Super8SomersetGM, General Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
We do apologize that you were not happy with your stay with us . The room was assigned to you by a new employee does not reflect the quality of our completely renovated rooms . We have addressed this issue with our employee . We would also have been happy to change you a different room during your stay . Please do call the hotel directly and make arrangements for a free night . We would like the chance to show you the outstanding improvements we have made that have our guest leaving positive comments . Sure Stay Plus by Best Western GM

"Awesome stay during family get together"

User 10/04/2019

This place has improved a LOT from my last visit over here. They have become a Best Western brand now and that might be the reason for such an upgrade. The room was clean with all new furniture and now they have a office desk with ergonomic chair. Fridge and microwave were clean and the single coffee maker was loved by my wife. The front desk are always as friendly as always but this time around the breakfast was good. Oh, by the way the breakfast is a big upgrade to HOT breakfast with hot egg & sausage patty with all the other breakfast items. Under the building garage parking is as always great and the next door Starbucks my daughters loved. All in all a great stay and have already recommended the place to my other family members. As for me, I will definitely return in couple of months. Thank you guys for hosting my family.

"New management augers well"

Mike K, Niagara-on-the-Lake, Canada 10/03/2019

We arrived here at 10.30 p.m., having survived traffic jams and accidents during a stressful, long drive through blinding snow along with lots of ice. The moment we pulled up, Patrick (who was waiting for us) opened the door, helped me out of the car inside and then, when we were parked in the underneath garage a nice feature in this weather) there was Patrick again with a dolly and he helped us into the elevator. We learned that BW had just acquired this hotel, which was a Super 8. Improvements are underway and I like the new flooring. They will do well with the likes of Patrick. Food was a bit sparse in the a.m., but no big deal and there were local papers, a nice touch.

Super8SomersetGM, Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
thank you so much for reviewing our hotel, we appretiate your feedback.

"Mixed bag"

JeffT1590, Reno, Nevada 28/12/2018

I have stayed at many lower end Wyndham hotels and often been pleasantly surprised; as a result I stayed at this Super 8 despite some past very poor Google reviews and a mixed bag of TripAdvisor reviews. In this case the mixed bag of reviews seemed to be on point. While the bed was comfortable, the heat worked fine and the carpet appeared to be newly replaced, several electrical outlets in the room did not work, the TV remote only worked to control the volume, there was no hot water in the shower and the towels had stains from past uses. Breakfast was minimal as is typical for Super 8, but not very well stocked; the front desk clerk was nursing her infant daughter and couldn't really stay on top of keeping the breakfast area stocked, though she did restock some plates when I asked. Though I kind of felt bad about asking given her situation.

Super8SomersetGM, Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
we are sorry for the incovenience you had staying at our hotel. please consider our hotel again in future coz this is now a part of now best western family and with all upgrades it is best hotel in town at this price with free hot breakfast and 49" Led tvs, new carpet, new furnture, new lobby area etc. We will offer you discount for your next stay for this inconvenience,, thks

"Very Cold"

Daydream42423741710, Rayland, Ohio 20/11/2018

The hotel is very cold during the winter. Make sure you dress in layers. The first room that I checked into the bathroom light was broken and the entire bathroom was dark. The second room the heater/air conditioner was broken. The third room was very cold because the heat was not turned on, but after I turned it on it warmed up.

Super8SomersetGM, Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
we are sorry for the incovenience you had staying at our hotel. please consider our hotel again in future coz this is now a part of now best western family and with all upgrades it is best hotel in town at this price with free hot breakfast and 49" Led tvs, new carpet, new furnture, new lobby area etc. Thks

"Nice upgrades"

brianburkett, Stanhope, New Jersey 26/10/2018

We stay here at least one time a year visiting family . New carpet and flooring threw the hotel and they say more to come. We enjoy this hotel due to out of the weather parking . The staff here is very friendly. We arrived to be greeted by Patrick who is very friendly and helpful . We meet the housekeeper Breanna as we were leaving for the afternoon also very helpful got towels and a few needed things . John was also friendly , he tells his story of adopting dogs from the humane society . We opted to skip the breakfast as we enjoy the local Summit Diner . During our stay of three days we were happy to find they changed from local cable to Direct Tv offer more watchable channels .

Super8SomersetGM, Manager at SureStay Plus Hotel By Best Western Somerset, responded to this review
we appretiate you spent some time to write some lines for our hotel. we keep on updating hotel to make your stay more delightful..thks

"Cheap and not worth it."

User 23/09/2018

We needed to stay for three nights and wanted a room with pool or hot tub and free breakfast. The website clearly shows a photo with a fitness center with a sauna and a small spa tub. The cleaning staff told us that hasn't been open in about two years. The breakfast storage area was unclean and we chose not to eat for fear of getting sick.

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