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Best Western Plus Hotel Seabrook Suites, Seabrook

4.5/5  - basé sur 404 notations.
5755 Bayport Boulevard, 77586-1613, Seabrook, United States - visualizzare mappa

Animali domestici ammessi solo nelle camere progettate per accoglierli. Con il lungomare di Kemah nelle vicinanze, questo hotel di Seabrook è perfetto per una fuga romantica o una riunione di lavoro. Gli hotel di Seabrook, Texas, sono famosi per l'ospitalità tipica del sud degli Stati Uniti e la posizione di prim'ordine. Ci troviamo vicino alla spiaggia di Galveston e i viaggiatori ci scelgono volentieri per gli ottimi prezzi a soli 30 minuti dalle spiagge per il surf. Il centro spaziale della NASA si trova nelle vicinanze e noi siamo orgogliosi di accogliere funzionari pubblici, astronauti e altri ospiti del centro. Gli ospiti che desiderano soggiornare sul lungomare di Kemah senza spendere troppo hanno trovato il posto giusto. Gli hotel di Seabrook, Texas, possono essere costosi considerando la posizione vicino al mare, ma non se dispongono di tariffe competitive quanto le nostre. Ci troviamo nei pressi della University of Houston-Clear Lake e accogliamo con regolarità gli studenti, i docenti e le loro famiglie, che da noi potranno trascorrere un soggiorno tranquillo nonostante la breve distanza dal campus. I viaggiatori d'affari che si trovano qui per lavorare presso gli impianti chimici di Dow® Chemical o Celanese hanno tutto ciò che serve per occuparsi di affari. I dipendenti pubblici e quelli di Boeing e Lockheed Martin sono tra i nostri ospiti abituali. Vicino a tutte le aziende più importanti ma dotato di spazi per organizzare meeting (e anche qualche attività ricreativa), l'hotel è a soli tre chilometri circa dal lungomare e a poco più di dieci dall'università. Il Johnson Engineering and Space Hub della NASA, a soli otto chilometri circa dall'hotel, merita una visita. Qualunque siano i tuoi impegni, puoi organizzarti nel modo migliore scegliendo l'hotel giusto. Prenota il tuo prossimo soggiorno al Best Western Plus® Seabrook Suites! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel Seabrook Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 402 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
254
Molto buono
85
Nella media
31
Scarso
17
Pessimo
15
CONSULTARE I PARERI SU
Affari Affari
36
Business Business
19
Da solo Da solo
7
Di coppia Di coppia
113
In coppia In coppia
146
In famiglia In famiglia
157
Viaggio con amici Viaggio con amici
46
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great accomodations"

5
24/09/2018

Quick, friendly checkin. Nice modern lobby.. Very friendly staff. Clean updated room. Good breakfast. Limited restaurant next to the hotel. Quick checkout. Only subway shop next door and gas station.Never had time to checkout the Kemah boardwalk which had restaurants.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us at the Best Western Plus Seabrook Suites and we look forward to your return.

"Not BW plus standard "

2
02/09/2018

This hotel was ok but definitely Not a. B/W Plus. Hotel was old hallway smelled like old oak furniture. A/C was ok but shower neck in wall was coming apart .some employees decided to deep clean breakfast tables during breakfast with buckets and brushes. Good initiative but bad timing decor was nos updated to the plus standard.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

"nice!"

5
06/08/2018

This is a nice place. The staff is OK, the breakfast was ok-oh, but the room was quite good and the location/parking too. I got there quite late in the evening but the staff was service-minded and professional. I will definitely use this hotel again.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us at the Best Western Plus Seabrook Suites! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"Very nice hotel"

4
05/08/2018

Our Stay at the Seabrook Best Western Plus was very comfortable. The Hotel is vey upscale, clean & fresh. The bed was very comfortable. The room was clean and fresh, all newer decor. A lover an enjoyable stay. They offer a good breakfast coffe, and refreshments through the day.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us at the Best Western Plus Seabrook Suites and we look forward to your return.

"Nice hotel, great staff"

4
02/08/2018

Hotel was very clean and convenient to most everything near Kemah and NASA. Was even a fairly easy commute to downtown Houston. Staff was amazing and so friendly and inviting. Pool was clean and well taken care of it seemed. Beds were very comfortable. For the money, a great place to stay.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us at the Best Western Plus Seabrook Suites! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"Disappointed"

1
26/07/2018

Checked in and got to our room (208) and the room has a very bad musty smell. One I associate with mold! We had hoped the the smell would disappte. We must have gotten used to the smell because when we would leave and come back to the room the smell was still there. My son and I began having allergic reactions and had to go to the adjoining Shell station to get allergy meds that we have to take as long as we are in the room. When we are not there the issues disappear. In addition you have to almost hit the door like a linebacker just to get it open. Finally, I was excited to see online that there was a shuttle to take guests to places within 5 miles of the hotel. I was VERY disappointed that when I asked about it this morning I was informed that you mustake reservations for this ahead of time. Positives: pool and breakfast

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Spacious room and good breakfast"

5
19/07/2018

We stayed in Seabrook the night before our cruise out of Galveston. The price was great for the accommodations. It was easy to find, right off the highway. And easy to get to the boardwalk in Kemah. We had a spacious room; we were moved to a handicap room which wasn't what I booked online but was okay. Our only complaint about the room was it had an old person smell to it that lingered on our luggage even after we left. The breakfast had many options that all of us could find something to eat.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us at the Best Western Plus Seabrook Suites! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"Great option"

4
12/07/2018

The lobby is very welcoming and sleek in design. The staff was very friendly and helpful and gave suggestions for dinner. The room was accommodating with no issues and comfortable beds. Breakfast in the morning was good and check-out was easy.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thanks for taking the time to send us the great review. We hope to see you again soon at the Best Western Plus Seabrook Suites.

"Convenient, Clean & Comfortable!"

5
11/07/2018

We usually stay at this hotel when taking a cruise on Royal Caribbean from Galveston. It is conveniently located to stores for last minute items and restaurants to dine. It is very clean and comfortable with the essentials provided for a nights stay. The employees are friendly and hospitable. There is is a nice generous breakfast bar offered to start the day. We would highly recommend! We stayed at this place in 2017 and previous cruise trips.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for sharing your experience at the Best Western Plus Seabrook Suites. I'm happy to hear that our service and our great amenities made your stay more comfortable. Hope to see you again soon.

"Nice Hotel For Your Money !!"

4
27/06/2018

We stayed the night in Seabrook,Tx on the way to Galveston Island. This hotel was kinda of a last minute decision . My only complaint was it took forever to get check in because they had a line of people and only one person working the desk. The rooms were large but very clean. All the staff were friendly and welcoming to us. The pool and breakfast was a plus. It would have been better if thier ice machine was up and running !!!

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Best Western Plus Seabrook Suites. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Was the only availability "

2
21/06/2018

We stayed for one night but nearly left in the middle of it. Unfortunately we will be returning because we'd already booked a night in July so maybe things will be better? The location was great, a straight shot from Kemah Boardwalk. Check in was simple and we were able to get to our room nearly an hour early. Arely? was very friendly. Our room smelled very strongly, nearly overwhelming, of air freshener but not clean. The carpet and bed skirt had powder which I believe was the source of the strong smell. The carpet, bench, sofa and chair were all badly stained. The bathtub still had hair in it from a previous guest, fingerprints all over the desk and the remote which claims to be easier to clean was sticky. The a/c blew cold and was the standard super loud. The noise from the rooms around us was ridiculous until nearly 3am. We didn't use the pool and it was raining the majority of the stay so didn't see anyone else either. The bed wasn't the worst ever but the blanket was terrible and there were no extras provided. Breakfast was a joke, hard boiled eggs were disgusting, pastries seemed old, the hot food was nearly 30 minutes late and only consisted of bacon and an egg scramble with sausage.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Huge Disappointment and Concern"

1
18/06/2018

It is never ones intention to use this medium to hammer an institution but our visit to this hotel for the past 3 nights has been nothing if not unpleasant. Upon registration - we were a party of 3 booked suites - the allocation of the suites was mixed up and the single suit was incorrectly allocated. We were the victims of this error but to keep the peace we just advised reception of the error of their way but asked for no remedial action. The main lamp in the room did not work but this was corrected the next day when reported. After the second night was a Sunday and the room was very poorly serviced wirh plenty of evidence to confirm there had been no quality control or supervision.. The real problem came on Sunday night. Rules of the house clearly state the the swimming pool may only be used between 8am and 10 pm. Given the proximity of the pool to the accommodation these hours are indeed generous. On the night in question a group of guests were still revelling in the pool area at 1.am eventually retiring around 2.30am! The desk was called and a complaint and request for management intervention was made to no avail. A second call to the desk to register further frustration caused by the pool party simply went unanswered. At breakfast the next morning a request to speak to the manager was treated with a reply that the manager would only report for duty at about 9.30am. We departed at 9.15 . There was no sign of the manager at that time. The room for that night was $112.00 not a steal when compared with later room charges which provided a good nights peace and quiet!

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Good Location and Price, but Challenges with Expected Amenities"

3
27/05/2018

Our family stayed here in August 2017 while visiting the Seabrook/Kemah area. We had a two queen suite with pull-out sofa bed. With four adults, the extra space was appreciated. Tiffany was working the desk and check-in was smooth. Tiffany was nice, but she seemed to be the only one working. I had to go down to the desk several times to pick up needed items. We had an issue with our refrigerator in our room. When I called the front desk, they gave me instructions to troubleshoot and said if that didn't work, they would call maintenance for tomorrow morning. We had items that needed refrigeration overnight. The manager did show up and replaced it with another refrigerator. While AC worked well, the vents were not adjustable and cold air was blowing directly on the nearby bed. TV reception was poor on several channels. Breakfast was a challenge, as the staff could not seem to keep up with demand. Several times we had to wait for food to be prepared, especially the eggs (which were real because I saw them bring them into the kitchen). While the food was good, it often wasn't there. While the cost was reasonable, the challenges we had for such a short stay makes me uncertain if we will be back the next time we are in the area.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"An Awesome Hotel"

5
16/05/2018

I visit Seabrook regularly and The Best Western is always available. The front desk clerk knows who I am and has my room ready to go when I arrive. The room is always clean and furniture is moved and vacuumed.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for the wonderful response regarding your stay with us at the Best Western Plus Seabrook Suites. I am delighted to hear that you enjoyed your time with us and that our amenities exceeded your expectations. I hope we will have the pleasure of seeing you the next time your travels bring you to Seabrook!

"quiet hotel in Seabrook"

3
11/05/2018

Have stayed at this hotel twice and will again. The best part is the hotel is quiet and off the main roads but not far from Seabrook attractions. Clean quiet rooms, affordable rates, decent breakfast. Friendly helpful staff

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"Short Vacation Stay"

5
08/05/2018

Cannot say enough good things about this hotel! Affordable, very clean, and Exceptional staff. Edward checked us in on the first night and was amazing. Only ate breakfast once because we had plans but it was very good with options for both hot and cold food. Location is great, very close to several nearby attractions. Close to highway but very quiet inside. Not a lot of foot traffic noise either. Would not hesitate at all to stay here again. Thank you all for a great visit!

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to share your awesome experience at the Best Western Plus Seabrook Suites with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Housekeeping nightmare!"

1
07/05/2018

I checked in for an extended stay but had to leave early because the housekeeping was so bad. They only cleaned my room twice in almost a month and even then it was done poorly. I actually had to get my credit card company involved.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my sincere apologies for the issues you experienced in your guest room and with house cleaning. We have forwarded your comments to the appropriate hotel teams to ensure these issues were isolated and corrected moving forward. We hope to have an opportunity to better serve you when your travels bring you back.

"Week on gulf cost!!!!"

4
24/04/2018

Spent 4 nites hear, very clean ,and centrally located to attrsion& restraints. Room was nice and roomie for 2 people. Restroom area was big and roomie with a good shower. Maid service was not to good,may need supervisor small thing need A tension. Free breakfast was just ok, lady running the breakfast should be more helpful, Edward at the front desk was very nice and helpful thank for your help!! Will stay again!!!!

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thanks for taking the time to send us the great review. We hope to see you again soon at the Best Western Plus Seabrook Suites.

"Exceeded My Expectations!!!"

5
16/04/2018

I am a travel agent certified top selling agent and I have to give it to this hotel. I rented a room for a company that I helped arrange a video shoot for in the area and they needed to be close to the water. This hotel was the one!!! No matter what the hotel ratings are industry wise, this is 5 star service hotel. From the time I called to book and till I checked out there was absolutely no complaints. The food was EXCELLENT. The food was along the lines of a great Embassy Suites morning buffett breakfast. The staff was ALWAYS helpful and smiling and making sure we were taken care of. One staffer held a young lady's baby while she got all she needed to eat and waited till she was done. What great customer service. And EDWARD at the front desk was SOOOOOOOO COURTEOUS and SOOOOO NICE. I told the other staff to look out for him and they told me he looks out for all the staff and makes sure they are taken great care of behind the scenes of running this hotel. I really felt like I was at a 5 star resort. Hands Down. This over night stay was PERFECT! I would stay again and will definitely refer others.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for your feedback and for recognizing our team for the friendly and helpful service they provided you during your stay with us at the Best Western Plus Seabrook Suites. We appreciate your business and we look forward to the opportunity to serve you again.

"Comfy bed, nice room, excellent service"

5
09/04/2018

The bed was extremely comfortable. The room was pleasant and the breakfast was the typical sort (yogurt, eggs, waffles, cereals, etc) that you get at hotels. Would definitely stay there again. Only minor issue was the vending machines in lobby didn't have prices, so I got to find out AFTER I bought the juice that it was $2.10/bottle.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

"Mini Vacay"

5
26/03/2018

I was greeted with a smile and the friendliness of the workers was excellent. The room was nice and the hotel itself is nice and in a good location with easy access to the freeway. I will be staying again. Keep up the good work Best Western!!!!

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Best Western Plus Seabrook Suites. We look forward to providing you the same level of luxury service during your next visit.

"Great experience, shared room with another mom!"

5
16/03/2018

Cheer competition, had 2 moms and 2 girls in room and it worked out just fine! will be back again soon, thanks for the friendliness of the staff. The breakfast was great, the pool area was nice, very fitting for our needs.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
We are delighted to see you had a pleasant visit to the Best Western Plus Seabrook Suites. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

"Pleasantly surprised"

3
12/03/2018

I needed a budget-friendly place to stay while attending a training class and chose this property. I was pleasantly surprised and overall happy with my stay. My room was clean and comfortable. There were a few minor maintenance issues (the pipes made a loud humming noise after flushing the toilet), the toilet seat was loose and the shower needed a better cleaning. In spite of these minor concerns, the room was quite spacious, the refrigerator and microwave were nice features, the bed was comfortable and the work space was comfortable and functional. I was disappointed by the lady in charge of the breakfast area. Each day, the breakfast went a little bit more down hill. Butter, boiled eggs, and bananas were not replenished so that by day three, the bananas were black and the eggs and butter were depleted. On day 3, the omelet station (which was supposed to begin at 6:30) still wasn't set up at 7:30. I overheard other guests complaining about the issues with breakfast being late and the impact that made on their business schedule. I did speak with the front desk about the issues and was extremely happy with the swift action on their part. The next morning, every item had been replenished, the breakfast was set up on time, and the breakfast attendant seemed to be working a bit harder to positively interact with guests. For the convenience and price, I would stay here again.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to do an online review of our hotel. We are sorry that we could not live up to your expectations. I hope you would give us a second chance your feedback helps us improve in all areas of the hotel and apologize for the experience you stated you had.

"Just om"

3
06/03/2018

We stayed here last week the night before our cruise in Galveston. It is about 45 minutes from the cruise terminal. The only place to eat right in the immediate vicinity is a subway. The hotel itself was a little bit worn down. The lobby area looked more renovated but the rooms need an updating. They were clean but just little things like paint chipping a little bit in the bathroom and stuff like that. If we had to stay in the area again we would look for a different place before staying here again

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

"I stayed over 100 days in 2017 and they always double charged my credit card , it doesn't matter if I paid in cash"

5
25/12/2017

The double charge your credit card no matter if you pay in cash don't use a credit card here or you will be double charged everytime Management took weeks trying to straighten this problem out and still couldn't get my final bill right

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations.

"Clean and Safe"

5
16/12/2017

Hotel is located near Kemah Boardwalk with many great eating options nearby. Traffic can get heavy but there is a fast food restaurant and convenience store within walking distance. Area is well lit and well maintained.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
We are delighted to hear you enjoyed your stay at the Best Western Plus Seabrook Suites. We trust you will come back soon and make this your choice for another hotel stay the next time your travel plans include Seabrook.

"Best Western Minus"

1
02/12/2017

Gate from pool is installed backwards and smashes everyone's fingers. Room smell like cigarette smoke, mold, and bbaallls. Most of hotel pretty bad. No cookies at front desk. Breakfast is really really bad. They have a photo of eggs and sausage. Open and surprise it's slop. I think a mixture of blended sausage and biscuits. Maybe other leftovers. The next morning not even cold slop. Just a couple of boxes of donuts and cold kolotchies. I asked if they could turn on juice machine and they said they lost the keys to it and the kitchen. I would have been happy with some fruit and juice.

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-291-9090. Sincerely, Amanda Denton General Manager Best Western Plus Seabrook Suites

"Adequate, but leaves a lot to be desired"

3
30/10/2017

If you want a comfortable room in a convenient location, this is a good choice. Many of the problems I experienced are due to mostly staffing issues and a minimum effort to please customers. Breakfast is the minimum BW provides and in this case, some things below even BW average. Breakfast for me is a big deal because in my line of work, lunch often doesn't happen. All BW's serve the corporate breakfast. If they do the max, it's a decent breakfast, but this one falls short. Room service was below average, but that's a personnel problem. It was clean enough and comfortable; just inconsistent. This is a dog-friendly hotel. I'm a dog lover, but dogs keeping me company while I eat my breakfast is a bit much. This is not a bad hotel. It was comfortable and worth the money. You just get the feeling that when it comes to the extra mile, these folks don't go an extra 10 feet.

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for your feedback. I apologize we didn't meet your expectations. We are improving everyday. When in the area kindly try us again and let us know how we're improving.

"Top hotel"

5
23/10/2017

My first time staying @ BW Plus! I have a great stay. It was easy access to a major highway and had a gas station/convenient store next door. I'll be staying here again the next time I'm in town to visit family.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again.

"Great Stay!!!"

5
23/10/2017

Great stay, met the New General Manager and she is a great! Breakfast attendant kept everything replenished and I love the waffles in the shape of Texas. Room and services were outstanding. I will use this hotel for all my visits to Seabrook and South Houston.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for sharing your excellent experience at the Best Western Plus Seabrook Suites with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Great location look 4 star and the breakfast was awesome"

5
05/09/2017

Great hotel and wonderful location service was great we had a little problem and the manager on duty resolved it very quickly so I will consider it a plus point my daughter also talked with the Gm and she was pleased they treated us like a family.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you so much for describing your experience while a guest of the Best Western Plus Seabrook Suites. We strive to make positive memories of the guest experience and your comments support the efforts our team members work in every day. We look forward to your return visit. 

"Decent stay"

5
14/08/2017

I was happy with this hotel overall. The only thing I had an issue with was ants in the bed when I woke up. I did not notice it when I laid down but there were hundreds of them on the opposite side I slept on. I did not eat in this room so I know that was not the cause. It was on the third floor so y'all might be having this problem with other rooms on the 1st and second.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. We hope to have an opportunity to better serve you when your travels bring you back.

"Nice staff, unpleasant room"

2
14/08/2017

The staff were the only redeeming quality. The room smelled strongly of mildew, there was water damage in the bathroom, a broken mirror, old cosmetically damaged furniture and very uncomfortable beds. The food was terrible--green eggs and stale doughnuts.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay with us. I was disappointed to hear your experience with us was less than satisfactory. Please accept our sincere apologies for the experience you had regarding your room type. Rest assured your comments will be shared with the team in an effort to prevent any further occurrences of this nature.

"You get what you pay for."

2
08/08/2017

On the positive side, the staff was friendly, the king bed was comfy,the breakfast was ample and fresh.However, our room smelled moldy and the sofa bed was terrible. We were offered a credit which amounted to $9 off a 3 day stay.

Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
We appreciate your feedback. Thank you for staying with us and we hope to be your hotel of choice when visiting Seabrook.

"Avoid the Place"

2
30/07/2017

Although the facility is nice, the real issue is the terrible housekeeping service and the lack of management interest in correcting the problem. We stayed five nights. When we checked in there was a small piece of paper on the floor of the bathroom. I dropped another small piece on the floor the first night. When we left. The tissue box had one tissue in it when we arrived. Coffee was never replaced, nor were cups. Once we got one hand towel and one wash cloth only. Soap and shampoo were also not replaced until we complained. Bathroom counters did not seem to be cleaned either. Although we complained daily, we were never contacted by management about our problems and there was no improvement. Otherwise the room was nice and the breakfast average for hotels. The only other issue was the smoking area located right next to the front door which resulted in a smoke smell in the lobby entrance area. Although very convient to our family's residence, we will seek another hotel for future visits and can't recommend this one.

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
Sorry we did not live up to your expectations during you recent stay. If you would like to discus your stay further please feel free to call and speak to me as I was unaware of your issues during your stay and apologize for that. I I like to address all issues before a guest leaves and I am on property Monday - Saturday. Thanks Corey

"Horrible room!"

1
30/07/2017

We stayed July 21. July 23. Our fridge was broken . Sofa bed was also broke and torn. It had soiled linens and crumbs inside. Reported it to staff the first night. Also reported that area where ice machine on first floor had trash bag there with leaking residue all over the floor. It was still there next morning. Disgusting. Reason was short handed. This was not worth money paid. Needs updating very badly. Compensated a 10% only on one night. I am one disappointed customer....

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
Sorry we could not live up to the expectations that you had. My staff take pride in the work that we do here and there was some issues that weekend. We apologize for the issues you had in your room and we offered to clean the room and move rooms for you on the second night. Being short staffed is no excuse and will address this with the management team.

"Horrible Experience"

1
30/07/2017

The room was filthy. The night front desk person was extremely rude. Trash bags piled in the ice area. The morning front desk person was very concerned for us checking out after only one night instead of 4 nights. I would never stay there again.

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
I apologize for the experience you had and we have address the issues that you and your mother had during your stay. I show that your credit was issued back to your credit card. and wish you would re-consider the free night certificate that we offered to give us a second chance as it was a hiccup in the day to day of hotel operations and it was not how we normally run things again i apologize.

"Personal comments about the hotel"

2
26/07/2017

I had a two day stay at Best Western Plus, Seabrook, Tx. and I did not enjoy my stay. The bed was very uncomfortable. I had to ask for my bed to be changed because it was not clean. My first night I had only one hand towel, and the second day I had towels but only one wash towel. Money was taken from credit card and it took six days to be put back into my account, No one at the front desk knew the reason why, I will not be retuning to this hotel.

Corey C, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to do an online review of our hotel. We are sorry that we could not live up to your expectations. I wish I was made aware of your issues when you where staying here because our goal is making sure our guests are happy. I hope you would give us a second chance your feedback helps us improve in all areas of the hotel and appolize for the experience you stated you had.

"not good stay"

2
12/07/2017

old food in frige and it was not cooling also phones did not work. beds were not that comfy and ran out of food @ 8:00 would find a better hotel even if i have to pay alittle extra staff did not fix any thing or did not even ask to offer any extra for trubles

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
We are sorry that we could not live up to the Best Western & your expectations, and we apologize for apparently running out of food. ruining out of items during breakfast on a sold out weekend. We are working on the staffing issues that also hit us hard that weekend. Again we apologize for the inconvenience.

"Quiet and clean"

5
10/07/2017

Enjoyed my stay, nice pool, nice polite helpful staff and great breakfast too. The hotel is very close to Kemah Boardwalk and NASA but located in a quiet location. The bed could be a little better but was clean and had lots of lighting and mirrors in the bathroom and bedroom.

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking to time to complete and online review of the hotel we are glad that you enjoyed your stay and that you liked our breakfast which defiantly has more then the standard hotel breakfast in this area!

"Bad experience"

2
09/07/2017

They gave my reserved room away when I called before check in time to let them know it would be a late arrival. Split us up into two different rooms then made us move our stuff into one room second night

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
We are sorry that we could not honor the room type that you requested. We saw that the reservation was for only 1 adult and zero children and we also tried to contact you in regards to this reservation. We did comp the second room so that you would have the ability to have two beds as you stated. We then offered to move you to the correct room type with two beds the following morning. At the time of check in this was also offered from the manager to check you in and not have to wait for another room to be cleaned and you accepted if you would like to discuss this further please free to contact me at the hotel directly and ask for regional manager Corey

"Home away from home"

4
09/07/2017

My family enjoyed our stay here over the 4th of July weekend. Room was clean and comfortable. Close to Kemah Boardwalk. Breakfast was good. Only complaint is that the cereal bar advertises regular Cheerios which is safe for babies to eat, but it actual had Honey Nut Cheerios in the dispenser. My baby had only a couple before I realized this so nothing bad happened, but my kid's pediatrican has always told me not to give anything with honey, even cereal until two years. I wasn't too worried about it but glad I tried one too before letting her eat too many. Overall, good choice to stay if you are planning a short trip with the family and are on a budget.My kids enjoyed the pool and loved the Kemah Boardwalk. We might stay here again if we come back in town.

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete and online review we are glad that you enjoyed your stay!

"Weekend getaway"

5
04/07/2017

Nice Hotel. Not far from Kemah. Although it says there is a spa there isnt one there. For a great price. I would stay again. And I would recommend to anyone, for buisness or travelling out of town....

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete and online review we are glad that you enjoyed your stay! We are close to everything and great for a weekend getaway!

"Family Reunion"

5
27/06/2017

Very very nice just lovely service was of excellent quality, rooms were beautiful, staff members were also able to get very thing we need ready, and the food was ready and hot at all times. The pool was high point of the reunion for the children,

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
I am very pleased to hear that the kids had a wonderful time. With this Texas heat sometimes I want to jump in the pool but I'm working. Thank you for choosing Best Western Plus here in Seabrook and we hope to see you again for your next family reunion. Have a wonderful weekend and a great 4th of July

"Wow is all i can say.."

3
25/06/2017

Front desk was great . Checking in was easy . Get to the room amd noticed right away that the housekeeper did not clean very well .. she did not vaccum and had trash by the window very noticeable also has pretzels underneath the couch when my son took it out to sleep on it .. Maintenance came up to check the room out and wa floored what he saw. he was very nice .

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
Good afternoon, We sincerely apologize for the inconvenience this had caused you. I spoke with you at the front desk and apologized. We did credit a discount to your ledger as well as some additional rewards points. Please let me know if you have not received that. Sometimes your financial institution takes some time to correct the right payment. We always strive to give world class customer service and I will look into this matter even further so that this doesn't happen to other guests. I appreciate you bringing it to my attention on your way out of check out so that I can better assist you. If you ever need anything else please don't hesitate to ask and I hope you will book with our hotel on your next trip. Have a wonderful day and an upcoming 4th of July. Thank you for being a valued guest!! :-)

"The ac unit was not working properly. There were about one hundred spiders crawling all over the refrigerator/ microwave"

2
20/06/2017

The ac unit was not working properly. There were about one hundred spiders crawling all over the refrigerator/ microwave unit. I thought they were ants but when I looked closer I saw they were spiders. I took pictures and video of the spiders that were crawling around. Not only was my stay uncomfortable but now I have to worry if my luggage was contaminated with all of these baby spiders.

CoreyJCook, Manager at Best Western Plus Seabrook Suites, responded to this review
Thanks for taking time to do a review on our hotel we're sorry we could not live up to your expectations and do apologize for the inconvenience I will contact our pest control company to have them investigate. If you would like to discuss stay further please feel free to contact me at the hotel directly.

"Great Affordable Hotel"

5
20/06/2017

Nice, clean and definitely worth the rate. Breakfast is good and overall experience was nice. If your looking for a hotel near the boardwalk this is a hotel worth the price. Definitely will stay here again.

CoreyJCook, Manager at Best Western Plus Seabrook Suites, responded to this review
For taking the time to do a review on our hotel we're glad you enjoyed your stay in a convenient location to Kemah boardwalk in many area tractions we look forward to your next visit

"Great location and value"

5
19/06/2017

This is one of the best Best Western location I've stayed at, particularly in light of the room rate. A tremendous value!! Room was clean with a great fridge & microwave. Very convenient to Johnson Space Center, Kemah and the Clear Lake area...including lots of great restaurants. Area and neighborhoods around the hotel are nice...not your typical hotel by the freeway! I highly recommend this hotel! It will be my place to stay when I'm in the Houston area from now on.

CoreyJCook, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for doing a review on our hotelwe're glad you enjoyed your stay in our convenient location to many area attractions in the Houston area we look forward to your return visit please follow us on Facebook for future specials

"Expected More"

2
17/06/2017

We booked this hotel before a cruise from Galveston for one night on a Saturday night. We arrived and the hotel couldn't find our reservation at first. I had it screen shot on my phone however and the clerk eventually found it in their computer but it was not booked through the national system. System error, as I had booked through the reservation system! Ok, but now they don't have our king suite!! Long story, short...we were offered a two queen room for a discount and we took it. Now... we needed to print some cruise documents, but their ONE printer is out of ink!!! The nice clerk let me print from their office printer.Thank you!! Room looked clean enough, but my wife was bitten by bed bugs. No doubt in this room!!! Last time staying in this hotel!!! We had a great cruise however!!!

Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
I would like to apologize on behalf of the hotel and the staff. I was unaware of this event and would like to make it right please contact me at the hotel and ask for Corey.

"ight Place"

4
16/06/2017

Best place in the Seabrook / Kemah area to stay. easily accessible to everything in the area but not right in the middle of the traffic jams.Great value and top service. Breakfast is one of the better ones in the area. Staff is friendly and knowledgeable of the area. Will definitely be staying here again

CoreyJCook, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to do an online review of our hotel. Glad that you enjoyed your stay and we hope to see you soon

"Such a shame"

1
13/06/2017

Dirty rooms, rude employees, TV did not work, refrigerator did not work, breakfast items were cold. Great location to Seabrook and Kimah, that's what makes this so disheartening!!! The GM literally screamed at me for questioning extra charges.

"The cleaning and maintenance staff need training"

3
12/06/2017

We stayed at this property last year and it was great. Very surprised how the standards have changed in a year's time. First the good stuff....bathroom clean, bed comfortable, breakfast has lots of options, room is large. The bad stuff....the stairs were not vacuumed the entire 3 days we were there. Same mud, dirt, food for 3 days. The room had patches of ripped carpet, the entire carpet had stains and appeared to not be steam cleaned for a while. Robe hanger behind bathroom door broken, closet door handle broken, the upholstery on both the sofa and chair were stained and dirty. The bench near the door to remove shoes had dried liquid spots. Easy to clean, but left dirty. Went to front desk to ask for sheets and blanket for sofa bed and was told they did not have any.

"2017 Keels & Wheels Stay"

4
09/05/2017

The property, as a whole, and room were clean and well appointed. Some of the carpeting is looking worn, but it was clean. The young man who was working the bar was very odd and made socially awkward comments. However, other front desk staff were very friendly and had great dining recommendations. We will definitely be back.

"Still a very good hotel in all respects but one"

4
01/05/2017

Last stayed and reviewed this BW on Nov 26, 2016. In almost all respects it's still a very good choice for the immediate area, nothing's changed. Unfortunately, that means they still haven't upgraded the TV reception to something that's watchable. No HD service, means it's all very "snowy". Most channels just aren't watchable.

"Best Hotel Ever!!"

5
24/03/2017

We love it here so much! We will always stay here with we visit The Kemah Boardwalk! The staff is awesome and they always take care of what you need. I would recommend this place to anyone. My children had left their tablets behind and the hotel emailed me right away. The next day I headed back over there to pick them up. Keep up the good work!!

"A great value for people visiting Kemah/Clear Lake area"

5
18/03/2017

We ended up with meetings in the Clear Lake area on Friday and Saturday of March Break when Kemah is extremely popular (some would say a zoo). By staying a few miles north of Kemah at the Best Western Plus Seabrook Suites, we received a very spacious room at a good value without paying the premium of being in Kemah. The hotel is very "family friendly" with lots of families, especially enjoying the hot and cold breakfast that is included. In spite of all the families, being a few miles away from "everything" it meant that the hotel was quite quiet. It is well maintained in that we guessed it was 2 years old, only to be told it is 7 years old.

"Great Stay Highly Recommend"

5
16/03/2017

Great Hotel located between two destinations to visit, NASA and Ellington Field. Short drive to the boardwalk and attractions, beach and other areas of interest. The manager and hotel staff were very friendly and outgoing and went beyond what I would have expected. I would like to see more like them in other locations. Great Job!

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
Dear wileybarber, On behalf of my entire staff, I want to thank you for your awesome review of the staff and our property! We strive to give great service and your review shows that we are exceeding our guests expectations. Thank you again!

"Best Western has best value."

5
14/03/2017

My wife and I were staying at another hotel 2 miles down the road. We got in bed just after midnight and discovered hundreds of ants crawling on the bed, walls and floor. The room was filthy as well, so we got our money back and called Best Western , Seabrook location..They had one room left, so we arrived there at 1 in the morning, and the desk clerk promptly checked us in. The room rate was incredibly cheap considering how nice the hotel and our room was. Our room was nicer than any we have seen for the price we paid. Very clean, beautiful room, Excellent customer service, great rates and surprisingly, a.great breakfast as well. We will definitely be staying there again and often.

Best Western Pl... S, General Manager at Best Western Plus Seabrook Suites, responded to this review
Dear ryanmR6233PZ, I am so glad you found us and that you enjoyed your stay! Please when you are back in the area come visit us again.

"Got What I Paid For"

3
06/03/2017

It was a fine hotel at a good price. It was somewhere between average and very good. The staff was great. The fitness center was horrible. The room was in-between somewhere. Price was great. Overall, I felt it was a good value.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Donald P, Thank you so much for your review. I'm sorry about the fitness room. I would really like to know the specifics if you wouldn't mind to let me know. Please reach out to me at 281-291-9090. Other than the fitness area, I'm so glad everything was good. Please come see us again when you are in Seabrook

"A very good choice."

5
26/11/2016

The excellent reviews for the hotel are spot on. Great staff; very clean and modern both in the rooms and the common areas; nice pool area (was too cold to swim); excellent wifi connection but even better it actually had cable internet which is much faster and more secure; rooms are very large including the bathroom too; nice large breakfast area; excellent business center (though it's a bit too public). It's location is OK but not optimal. Located semi-rural between Seabrook and La Porte, there's nothing in walking distance. 2 1/2 miles to Seabrook restaurants, 4 miles to the Kemah boardwalk. The only real negative is the lack of HD TV. Like many less-than-upscale hotels it doesn't bother to pay for HD TV service though it has nice large HD TV's. Why?

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear xplorerers2, On behalf of all of the staff, I would like to say thank you for staying with us. We know that you have many choices and we are delighted that you chose us! We also appreciate your feedback and will be using this to improve moving forward. We recently upgraded our TV's and will be reviewing our channel lineup with our TV provider to inquire about HD channels. We do hope to see you again when visiting the Seabrook Area! Sincerely, Daisy Dees, GM

"Comfortable and Clean"

4
21/11/2016

The room was clean and comfortable. Staff was very pleasant and helpful. Shuttle is provided for local places and hotel is within decent driving (min minutes max) to stores and restaurants. Breakfast was better than I anticipated, scrambled eggs, hard boiled eggs, pancakes, bagels, juice...etc. It was a decent start to the day.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello Maria, Thank you for choosing to stay with us and for taking the time to post your review after your stay. We count on our guests' feedback to continue to provide the best in service. We hope you will stay with us again! Sincerely, Daisy Dees, GM

"Lone Star Rally"

5
11/11/2016

Great Hotel, Great Staff, very clean and entire staff over the top accommodating to make our three day stay a top notch experience!!! Close to an amazing amount of restaurants, activities, and shopping just down the road to the south headed towards Rally.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Good morning and thank you for staying with us during the Lone Star Rally! We look forward to this event every year and guests such as yourself! We hope that you will be booking your stay with us again next year! Sincerely, Daisy Dees, GM

"A Value Place to Stay"

4
01/11/2016

This hotel was a good value because it was close enough to Kemah to be convenient, but far enough away to have a better price than something closer. It's a standard "better hotel" with large and comfortable rooms (and baths), including a sofa bed. Bed was comfortable and the TV worked. Linens were light and clean. Stayed 2 nights and did not get clean towels the second day because we left them on the racks (didn't see the sign.) Security was a concern, as a stranger was given a key to our room. Perhaps a human error, but the staff was oddly distracted when we checked in and did not seemed very apologetic or concerned with we called to report the problem. Also, the door to the adjacent room was not locked. Good thing I checked. Breakfast was very good with fruit, yogurt, eggs, and a pancake machine. Overall, a good place, but make sure your room is not double booked and all doors are securely locked.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear By_the_Sea_77, Thank you for your kind review of your stay with us. I would like to again apologize for the error by the front desk agent when making the keys for your room. She was very regretful for such an error and immediately corrected it. I can understand your un-ease and I hope that you will consider staying with us again. I have also addressed the connecting room locks with the staff to ensure they are checking these while cleaning the rooms. Sincerely, Daisy Dees, GM

"Exactly why I love to stay at Best Western..."

5
25/10/2016

We were in town for a wedding. The staff knew this and made sure all of our rooms were available and ready so we could check in before regular check in time. So helpful! I LOVED that you had Earl Grey tea bags available at breakfast. Most places only have the regular Lipton black tea. Wish the eggs at breakfast didn't have ham in them but otherwise was very satisfied with this hotel. I try to always stay at Best Western wherever I'm going because I'm so rarely disappointed, this time was no exception.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear MPena, We would like to thank you for taking the time to review your stay with us. We enjoyed having your wedding family here and appreciate you staying with us. I am so sorry that the eggs were prepared with meat and I will review with the breakfast staff to ensure we are making sure there is something for everyone! We hope to see you again on return visits to our area. Sincerely, Daisy Dees

"Vacation time"

5
22/10/2016

A very clean and comfortable place to stay at . Friendly and helpful staff. A full warm breakfast with lots to choose from. Very comfortable beds Close to the Johnson Space Center, nice beaches and parks .Lots of shopping restaurants near by.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear tink12267, Myself and all of the staff would like to thank you for staying with us and taking the time to review your stay. We are always looking to see where we need to improve and which areas we are excelling at and we count on the voice of our guests to ensure we are improving. We hope that you will come visit us again! If there is anything we can do to make your next stay fantastic, please let us know. Sincerely, Daisy Dees

"Good location"

3
20/10/2016

We stayed here so we could visit NASA Space Center Houston which was about 7 miles away. Staff were very friendly. Price was terrific. The hotel was easy to get to. Our room was nice and comfortable. Wifi was great. Breakfast was good. One night we came back from a long day and they even had wine, drinks and snacks! When we got up our final morning there was no hot water...so no shower! And then computers were out so they emailed our bill to us later when things were up and running! Things do sometimes happen!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Richard, Thank you so much for staying with us and for being so understandable about unfortunate events! I am so sorry about the hot water and thankful that our team of plumbers were able to get it back up and running as soon as they did! If there is anything that we can do for you, please let me know! We hope you will come back and stay with us again. Sincerely, Daisy Dees

"Great Hotel"

5
18/10/2016

Hotel is nice, clean, quiet & pet friendly. Location is Great like 10 minutes away from the Kemah Boardwalk. Also there are plenty of food places and stores nearby as well.There is a gas station located in front of the hotel for convenience.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Mariah, Myself and all of the staff would like to thank you for reviewing your stay with us. we pride ourselves on being clean and friendly and are pleased that we met your expectations. We hope to see you again on future visits to the area. Sincerely, Daisy Dees, GM

"GREAT STAFF!"

5
01/10/2016

Here for a few days (leisure) before a conference in North Houston. Other than the room feeling wet - perhaps they need humidifiers?, this was an excellent place to stay. The staff was EXCEPTIONAL. Look up James, Tiffany, and her mom who works in guest services and have fun!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Jennifer, Thank you so much for the wonderful compliments! All of the staff pride themselves on providing great service and we love reading all the wonderful comments! We are definitely looking into humidifiers for the rooms. Sincerely, Daisy Dees, GM

"Best Hotel Ever!!"

5
20/09/2016

This place is the best!! The staff is very friendly and the rooms are very nice. If we ever needed something they were there for us. The price is good and the hotel is not too far from any attractions. It is very family oriented and would go back there for our next family vacation!!

"Awesome Staff"

4
13/09/2016

The staff was great from the front desk to housekeeping. Our room was clean and comfortable. The location is easy to get to,and Kemah Boardwalk is a 9 mins drive, if you want to be in walking distant to the boardwalk this is not the hotel. My husband & I were please with this hotel. Our only complaint is that there were no In-Room Safes.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello and thank you for your compliments on the hotel and staff! It is our goal to exceed your expectations. All feedback is reviewed to help us learn what we did great and where we need to improve. We hope to see you again on future visits to Seabrook! Sincerely, Daisy Dees

"Great staycation"

5
05/09/2016

I stayed 2 nites over the Labor Day weekend.Arrived a bit early to check -in but, no delay as other posters have mentioned. Desk person pleasant, informative. Requested room on 3rd floor and request granted. Room spacious, clean. Loved the little things like better grade tissue and toilet paper, the separate charger hub for my cell phone and tablet/ camera. Room had large closet, fold out couch and king bed. The microwave, coffee maker and min fridge worked well. Freezer in fridge even kept my ice packs frozen! Room close to elevator/ ice machine but, not noisy. View from my window faced north, industrial area but, open field across. Gas station in front at hwy, bigger place, seemed clean. There was also a Subway next door. Close to Kemah and all it's activities. Easy access to Hwy 146(in front) and about 8 miles from Baybrook Mall with NASA in between. Breakfast plentiful, cereal/ oatmeal/ pancakes/ fruit/ pastries/toast/ bagels/ eggs/ sausage/ juices/ tea/ coffee. Free shuttle is heaven..driver James a great guy to can get around any traffic, taking a more scenic route. Pool clean if a bit small but, not crowded. Wifi worked great. Vera at the desk also wonderful and friendly. I would stay again.

Best Western Pl... S, Front Office Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello stubljumpr! Myself and all of the staff would like to thank you for choosing our hotel for your staycation! We know that you have many options and are so pleased that you chose us. We certainly appreciate your positive feedback on your stay with us. Your detailed review of all areas of the hotel and the surrounding area most definitely help future hotel guests know what is in and around the hotel and I can't thank you enough! If there is anything that we can do to help you book your next stay, please reach out to us. We look forward to having you as a lifetime guest! Sincerely, Daisy Dees

"Stayed here twice"

5
02/09/2016

We took NCL cruises out of the port of Houston in 2015 and 2016, and stayed here the prior night both times. The Hotel is clean, quiet, and the front desk staff are friendly. The included breakfast is delicious, if mildly chaotic, and their port shuttle service was wonderful! Pro tip, though: You cant sign up for the shuttle until you have yourselves and your baggage downstairs on the morning of checkout. Do that first, and you can be on the first shuttle. It is very close to NASA, Kemah, and the port. Too bad the port isnt doing cruises anymore!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello Laurie, Thank you so much for taking the time to review your stay with us. We know you have many choices and we appreciate that we were given the opportunity to earn your business! We are also sad that the cruises have left our area but we hope that you will come back to enjoy all that the Gulf Coast has to offer outside of cruises. We hope to see you again!

"Pleasant stay."

4
31/08/2016

I was very pleased with my recent stay. Easy to get to and close to major attractions/restaurants. Clean and quiet. Friendly employees. Good Continental breakfast and comfortable reception area for reading or watching TV.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello Carol Thank you so much for taking the time to review your stay with us. We know you have many choices and we appreciate that we were given the opportunity to earn your business! We hope to see you again! Sincerely, Daisy Dees

"Nice room for one night stay"

4
14/08/2016

We arrived late that night and stayed one night. The room was nice, but there were a lot of people staying there that night so it was kind of noisy. Looked to be a baseball tournament of some kind with all the kids running around in uniforms. Good hotel for the price and duration of stay.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you Jennifer for taking the time to review your stay with us. I am so sorry that it was a little noisy with the ball team, and we appreciate your understanding! We hope that you will come back and visit us again! Daisy Dees

"Great hotel for price!"

4
03/08/2016

This hotel, was clean, had helpful staff, a free breakfast, pool and easy access to interstate. A great value for price point. A great option for if you don't want to pay Galveston hotel prices but want to be close by.

"Great location for Houston Yacht Club"

4
30/07/2016

My husband and I were attending a special event at Houston Yacht Club and found this hotel online. Vera at the front desk and Stephanie the breakfast hostess were exceptional with customer service. When we arrived (about 2:30) we asked if we could check in a little early (check in is 3:00) and were told we couldn't. We left and got lunch at Tookies down hwy 146 (exceptional food). We returned at about 3:30 and were told our room wasn't ready yet. I finally convinced my impatient husband to just sit and wait in the lobby (he was ready to find a different hotel). Our room was finally ready at around 4:30. Vera was very apologetic and even took a little off of our bill. The room was fine. It had an odd smell, but we were just relieved to be in it. We stayed 3 nights and had to ask for additional towels two days since the weather is hot and humid, which means you shower more than once a day. I did find out that they were short staffed in housekeeping...the manager was even helping with cleaning. Hopefully that gets rectified so other guests get checked in more quickly.

Best Western Pl... S, Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you so much for giving a review of your experience with us. I am working with the team to correct any deficiencies and will be addressing your concerns at our meeting this week. We are in the process of hiring additional housekeeping attendants this week to rectify the long waits for our guests.

"Enjoyed this trip"

5
23/07/2016

The staff was great from check in to check out, the room was clean and neat, the breakfast was awesome, will gladly recommend this hotel to everyone. Easy access to all the surrounding attractions. Will stay there again.

Best Western Pl... S, Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Marilyn, Thank you so much for taking the time to review your experience with us! We have had some challenges and are working very diligently to overcome all obstacles and I am happy to see that we were successful with your stay! We look forward to your next visit!

"Do not stay"

1
12/07/2016

Bad Odor, water leaks in room. Told by front desk that it was because if the rain. Water coming in on 2nd floor because of rain, does not make sense. Stay away and save your money. Megan at front desk was not helpful at all, made us wrong for smelling mold in room. Only offered us 10% of bill, no other room. I will never stay there again.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Mr. Ronnie, I would like to apologize for your experience with us. I have had my maintenance team looking into your concerns of water leaking in your room, but we have not found any leaks. We have been working with our team to pull out all air conditioners and get them serviced to ensure they are not causing any issues in the rooms. Again, I do apologize that your stay was not a success and we will be working hard to ensure this does not happen in the future.

"Great place to stay quiet"

5
11/07/2016

We picked this hotel since it was close to NASA and by the beach. It was close to the boardwalk and other attractions. The free shuttle to these places was very relaxing so we did not have to drive or pay for parking. It was a great help.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you so much for taking the time to review your stay with us. We know you have many choices and we appreciate that we were given the opportunity to earn your business! We hope to see you again!

"Great Staff"

5
07/07/2016

These folks were so kind and shuttled us all over town. When our room was not ready upon arrival they quickly got it cleaned and offered us anything we wanted from their snack room (which usually must be paid for) while we waited.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hi Sheila, I am so happy to hear that everyone was very accommodating in making your stay comfortable and enjoyable. We appreciate all of our guests and appreciate the reviews so that we may continue to provide superior service.

"Great Hotel"

5
06/07/2016

Great location! Soft beds! It didn't take long to get to Galveston. Overnight stay before we cruise. Will stay here again! We always stay at Best Western. Not far from the boardwalk or other great places! Family friendly.

"Son and Daughter in law stayed for one night"

5
21/06/2016

I booked the one night on here and it was cheaper than going to the best western website, They both enjoyed it very much and had a very comfortable stay, Easy access to Kemah and Galveston, They also had their small dog and had to pay an additional 25 dollars for the night, I was very pleased with the service when I went in to confirm the reservation and the front desk clerk was very friendly. Even used my best western rewards card to get points. Would book this hotel again.

"Clean and Comfy and Close to Fun"

4
12/06/2016

We like to stay in Seabrook when we go to Galveston and Kemah. It's a lot less expensive than on the Seawall. This was our first time at this Best Western. It was excellent!l We arrived after 8 pm, tired from the beach sun. The lady at the desk was so friendly and welcoming. The hotel was very clean and well decorated. Breakfast was tasty and staff was attentive. The room was so comfortable and clean. The only little problem was the pull out sleeper sofa was positioned in the room where we could barely get to the bathroom when it was in use. We will definitely return!

"Average hotel"

3
11/06/2016

Recently stayed at this hotel for 3 nights and although the rooms were spacious the hotel itself needs better cleaning and is in an isolated area. The distance to Houston and Kemah Boardwalk is the reason I booked to stay here and as we had a hire car the free parking was a bonus. There is a pool on site but it looked a little tired and in need of a good clean and there is no restaurant or bar and it is a bit out of the way with only a petrol station and subway within walking distance. The room itself on first impressions seemed really good but when I opened the curtains the windows were really dirty on the inside and I moved the bedside cabinet out a little to plug my charger in and there were loads of dead insects and cockroaches behind so I don't think it had been vacuumed properly for a long time. Breakfast is included and is quite good with cereal, eggs, sausage and pancakes etc but the little dining area was a mess when we got down there with cereal all over the floor. Either the parents of the kids chucking food everywhere should clean up after themselves or more staff is needed to keep the area tidy. I wouldn't stay here again due to the distance to nearest restaurants and the cleaning issues.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Sarah H, Thank you for your review of your stay with us. It is with great regret that we did not meet/exceed your expectations. I will be reviewing your complaints with all of the staff to ensure these are immediately corrected. We pride ourselves on providing clean, comfortable accommodations and I am disappointed that these areas were not up to the standards we hold the staff accountable for. We have since terminated a staff member that was not providing the standard of clean that we expect and will continue to monitor the performance of all staff to ensure these are issues we do not encounter again. Sincerely, Daisy Dees, GM

"Excellent Stay"

5
09/06/2016

My church youth group and I stayed at this hotel for 3 nights while visiting Kemah and Galveston Island and this was a wonderful hotel stay. All of our rooms were clean and comfortable and close to each other and the staff was wonderful. I would recommend this hotel to anyone visiting that area

"Needs some upgrading"

2
28/05/2016

We have stayed at several BW Plus this last trip. This one seems old & tired. Nothing a lot of TLC couldn't fix & would help with your overall experience. My first & biggest complaint was finding dried blood on the sheets. That is just gross & should have never happened. It wasn't a huge spot, but big enough the staff should have seen it & thrown the sheet away. Once I brought it to the attention of the desk staff they were replaced ASAP. My other complaint is with the fitness room. I know for most it is not a big deal, but for us it is. The equipment, especially the treadmills need maintenance done on them. Clean towels need to be in the fitness room also. There were only dirty towels. I guess this place would be okay for a overnight stay, but I wouldn't want to stay here to long.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear RT89, I again offer my apologies for your inconvenience while staying with us. I have reviewed your complaints with the housekeeping and maintenance staff to ensure these are problems that will not happen in the future. We have been working very diligently at upgrading the interior of the hotel rooms. We have an order put in to have the fitness equipment evaluated and cleaned as well as repaired for anything that may be in need of repair. We understand the importance of maintenance and cleanliness and it is with deep regret that we did not meet your expectations. We do hope you will visit us again and give us a second chance. Sincerely, Daisy Dees, GM

"Average 3 star accomodation. Friendly and clean."

3
22/05/2016

We stayed, as do many others ... to join a cruise ship at the Bayport Cruise Terminal. The front desk were very friendly and helpful, especially Tiffany with the big friendly smile. The free shuttle service is definitely a bonus as there is not much nearby in walking distance. The rooms were clean, toiletries provided and quiet ... depending on which side of the hotel you are situated. Breakfast was basic ... everything is disposable. Not a glass to be seen. Go the Kemah Boardwalk on the shuttle. The driver is great with a dry sense of humor. I would recommend this establishment for a short stay if you are going on a cruise, however I believe the cruise terminal has had it's problems and may be closing in the near future. Thanks Tiffany ... go girl.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello Tom B, From myself and all of the staff, we would like to say thank you for staying with us prior to your cruise and for giving us a review! We value your input and hope that we will see you again. We did lose the cruises, but we have lots in the area to enjoy! Hope to see you again! Sincerely, Daisy Dees

"Pre Cruise stay"

5
18/05/2016

This was a wonderful hotel! We stayed here the night before leaving on our cruise out of Houston. We had a late flight, and then an almost hour wait for the Super Shuttle to get to the airport to take us to the hotel. We didn't arrive at the hotel until around 1:30 in the morning. The staff greeted us and helped us with our luggage (there were 4 of us). The rooms were very nice and comfortable. The breakfast did not have a big variety of selection, but it was enough to satisfy us until we got to the ship. They helped us with our luggage and did not have a problem with us not leaving until almost noon. We had a nice time with their shuttle driver, he had us cracking up! Would highly recommend this hotel.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Good Afternoon Rminzey, Thank you so much for choosing the Best Western! We are so pleased that your pre-cruise stay with us was delightful! Our number 1 goal is taking care of our guests and ensuring that you have a great stay and we are excited to see that we accomplished that goal! We hope to see you again! Sincerely, Daisy Dees

"Nice Comfortable Hotel"

4
17/05/2016

Clean and nice, the beds need upgrading but the rooms all have fridge and microwaves. Nice people. The breakfast was typical hotel breakfast, eggs and sausage, pancake machine, etc. The pool was heated and nice. The view is not the best but Close to the Kemah Boardwalk, which we love!!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello jojovincent, Thank you so much for your review of your stay with us. We take our guest feedback seriously and I want to thank you for pointing out the areas that we need to improve. I will be taking this back to management so that we can upgrade the items that need upgrading.

"Great service for cruise ship customers"

4
17/05/2016

The free shuttle to the Bayport Cruise Port was fabulous - a generous tip was provided for the excellent service. Also, the courtesy shuttle to and from the Kemah Boardwalk was much appreciated - the staff were friendly and courteous.

"Review of Best Western in Seabrook, Texas"

5
09/05/2016

Excellent customer service. This facility has excellent location and a very friendly staff. I would recommend to anyone. I am a regular customer. I can just call up and make my reservation over the phone. Very easy.

"Great value"

4
09/05/2016

We stayed here prior to a cruise. It was great because they had a complimentary shuttle to take us to local areas (including NASA) in the day/evening then to the cruise terminal. Not much around the area but a Shell gas station convenience store but it does sell wine.

"Surprising great hotel"

4
06/05/2016

Stayed at the hotel when sailing out of the Port of Houston. Hotel is very clean, beds comfortable, towels fluffy and evening staff very pleasant. The daytime front counter staff were somewhat unpleasant or perhaps just harried and the breakfasts really rather ordinary but overall the hotel was very good indeed.

"Home away from home"

5
05/05/2016

Very nice and clean hotel. Staffs are professional, helpful and friendly. The whole team is excellent. They made me feel at home. It is my 2nd home now. The best in Seabrook! And the best hotel that I have ever been to, nothing beats!

"Excellent product, location & staff."

5
25/04/2016

The hotel checks all the boxes! Staff is courteous, professional & helpful. Rooms are excellent - everything works properly, clean, wonderful bathroom facilities, big TV with HBO's and a separate closet. The free breakfast has both hot & cold items, with great variety, and it's very clean. The pancake maker is so COOL.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hello and Thank you for taking the time to review your stay with us! It is very important to us that you have a positive experience when staying at our hotel. Without guests such as yourself we would not be where we are! If there is anything we can do to make your next visit special, please let us know!! Sincerely, Daisy Dees General Manager

"Great Hotel"

4
25/04/2016

This was a great place to stay the night before we went on our Caribbean Cruise out of Houston. The staff was friendly and helpful in getting us on shuttles to the cruise terminal the next morning. The rooms were comfortable and the hotel was clean.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank You Sewcstm for choosing to stay with us prior to leaving on your cruise. While it saddens us that the cruises will no longer be sailing from our Port, we do hope that we will see you again vacationing in our area. Seabrook has many attractions and we would love to show you what our Great City has to offer! Sincerely, Daisy Dees General Manager

"trip of weekend"

4
25/04/2016

This was very pleasure to stay in this Best Western Plus hotel. The check in and check out were fast and easy. The room were clean and beautiful look. Internet was provided for free. The pool was sparkle clear. The breakfast was good with the auto pan cake machine which was pretty impressed clean.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you Binh! Our primary goasl are to provide the best in customer service and cleanliness and we love to hear that we are achieving these goals. We have been working on streamlining the check-in and check-out process so that you do not have to wait to get your vacation started. If there is anything we can do to get your next trip planned, please let us know. Sincerely, Daisy Dees

"Above and beyond"

5
17/04/2016

We Stayed at this hotel the night before we left for our cruise, They were so friendly and accomodating, They Shuttled us to the terminal for the cruise and all our luggage at no charge and then let us know we could come back on Sunday the following week to hang out if we had a late flight they picked us up from the cruise terminal and stored our luggage , took us to the boardwalk so we could have lunch, picked us up . This made our traveling day so nice we highly recommend this hotel !

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hi Mechelle, It was our pleasure to take care of you while you were here and on your way back home from the Cruise! Service after the sale is extremely important! We hope you had safe travels home and we look forward to seeing you again! Sincerely, Daisy Dees, General Manager

"Very nice place "

4
16/04/2016

Stayed for one overnight before boarding a cruise ship. A very clean nice hotel and the staff we excellent. The rooms are large, modern and I was amazed at how much space we had. The breakfast was excellent with lots of everything to eat, good variety and fresh. A nice hotel and I would come back!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Hi Joan! We hope that your cruise was as wonderful as your stay with us! We take pride in maintaining the hotel and it shows in our guest reviews! If there is anything that we could have done better to make your stay more enjoyable, please reach out to us and let us know! Sincerely, Daisy Dees

"Great cruise hotel"

4
16/04/2016

Great hotel for our cruise. Clean, most of the staff was outstanding. The best thing about this hotel was James who drove the shuttle-he was the best!! The hotel is sort of out by itself so you need the shuttle to go to the space center and the boardwalk. The only negative for us was that we didn't have a safe in the room for valuables but we had no problems. Would stay here again.

"Highly Recommend"

5
13/04/2016

The hotel was very quite. The staff was very helpful. The room was very clean and comfortable. It had a couch which was nice for the kids to relax on. The breakfast was good, although I do like a little more variety. The hotel was very convenient to places that I needed to go.

"Good choice"

4
12/04/2016

We stayed here one night before our cruise and is only two or three minites away from Houston port do it is very convenient and they have a free shuttle to the port , breakfast is included, rooms are clean and quiet. Good hotel overall !

"Excellent place to stay"

5
11/04/2016

We arrived a few days early for a cruise from the Bayport terminal. I am a family of 6, this hotel has rooms that accommodated all of us. We arrived in the evening and all of us were hungry. The young lady at the front desk suggested a local restaurant for us and the shuttle driver took us there. The staff there are super friendly and really great in helping you out with everything. The free shuttle service that this hotel is phenomenal. The main driver is super friendly and shows you lots of Seabrook as he drives you to your destinations. We would definitely stay there again when we are in the Seabrook area.

"Outstanding"

5
04/04/2016

Staff is amazing!! They were beyond helpful. What a great experience it was to stay here. The free shuttle was so nice. I have to say, the staff may be the nicest I have ever encountered. I would definitely stay here again.

"Great Location for this area"

4
04/04/2016

If you are going down to the Houston Cruise Terminal or NASA area, this is a great place to stay. Reasonably priced, great location, nice hotel for the quality, friendly staff. It is close to the Kemah Boardwalk, which is a good place to go to eat either lunch or dinner, with multiple restaurant options.

"Great convenience for a cruise, but great anyway"

5
03/04/2016

Wow -- considering this was another "before cruise" night, this hotel and staff did an amazing job. The room was nice and my wife slept ten hours on the "most comfortable mattress ever". The breakfast was kept stocked and was a great pre-cruise energizer. Wish we could have tried the pool -- it looked inviting, but we were on kind of a time crunch and it was kind of cold. The front desk was SO helpful -- first in finding our way through the Friday Houston traffic, then in handling the free port shuttle... only wish I had written the names of these hard working, friendly people!

"Great Hotel"

5
02/04/2016

Used the hotel for a stay prior to departing on a cruise. Facility was nice & clean. The pool was clean and great for the kids. The shuttle service was very accomidating to our large group. Definitly worth the price!

"Makes cruising a piece of cake"

5
28/03/2016

We stayed here the night before our cruise departure to take advantage of the park and stay as well as the shuttle. If you're going to the cruise terminal, you have to be checked out and have your luggage ready before you sign up for the shuttle. It's a first come, first serve basis, but they have it down to a science, and everything went very smoothly. On the way back, we called and were told to turn right out of the doors to meet the shuttle. Well, the shuttle was on the left, and there was some confusion as to the line for it. There were some unhappy folks whose party had to split up. I'd recommend a better system for the return shuttle from the terminal, but I would definitely stay here again if we cruise out of Galveston. Great breakfast. The staff worked very hard to keep it well stocked with the surge of people wanting breakfast all at the same time. We especially liked the cereal in the bowls and the prepackaged muffins - so handy and a nice variety!

"Stopped on way to catch a cruise out of Galveston"

5
25/03/2016

We stayed here instead of closer to Houston or close to Galveston (hotel prices were so much higher there). It was probably a 35 minute drive straight down the coast to catch the cruise. - This hotel also has a park & cruise package where you can leave (park) your care there and they shuttle you to and from your cruise port.. - There is a boardwalk nearby - and the hotel shuttles you to and from and also to the nearby Walmart. It was my husband and 3 young adult children - we got a room with 2 queens and a sleeper sofa - it was perfect. The rooms were clean - breakfast was good. Staff was friendly and very helpful. We will stay here again.

"Always reliable"

5
20/03/2016

Welcomed as old friends. Our group stayed here last year before our cruise and we did the same this year. You couldn't ask for a more accommodating staff. Rooms were clean, spacious and well appointed. A very well run property. Would not hesitate to recommend this hotel.

"Work retreat"

5
18/03/2016

When in Houston I stay in the north area. I am pretty loyal to a hotel when treated nicely. I wish I had more business in this area. The Best Western Seabrook must have an awesome Manager, because they have the best staff. Thank you BW Seabrook.

"Great place for cruisers to stay."

5
18/03/2016

Hotel staff were very friendly. Room was very clean and spacious. Breakfast was good. The best thing about this hotel was for the people cruising out of the port the hotel actually did the transporting. Every other port I have been out there is a third party that actually does the transporting. This went very smooth and they were right there to pick you back up after cruise,

"One Day Vacay"

5
18/03/2016

I am a grandmother and my daughter, her husband, and my 3 grandsons wanted to go to the beach. We looked online for 2 rooms that would be affordable and photos that looked accommodating for our needs. We immediately booked 2 rooms for 1 night at BW Plus Seabrrok Suites, (and it was by the beach )Tiffany at the front desk was delightful. We didn't meet one staff that were unpleasant. That is rare! Highly recommend. Rooms were clean and lots of room.

"Great Place! All rooms occupied!"

4
16/03/2016

One of the best place to stay in area. Clean hotel with hardworking staff. Ladies worked shifts with little to no extra help when management knew that they were going to be at full capacity. Overall, stay was good and we had a comfortable stay.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking the time to review your stay with us. We use all feedback from our guests to better improve in areas that we need to work on and I will be using this feedback to make sure we are providing the best service around. Our staff is very hard-working and we do our very best at showing them how much we appreciate their hard work. We are sometimes understaffed and we just do the best that we can to accommodate. It is difficult to get extra staff when our resources are limited. We hope to see you again on your next visit to the area. Sincerely, Daisy Dees General Manager

"Great stay!"

5
14/03/2016

Great hotel and super staff! From Tiffany on the front desk to James, the shuttle driver we had a great time and enjoyed our stay. Super convenient to the Bayport Cruise Terminal, the Kemah Boardwalk, and the Johnson Space Center.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Myself and all of the staff would like to thank you for your excellent review of your stay with us. It is our goal to ensure all of our guests receive superior customer service and we are happy to see that we have exceeded your expectations. We hope to see you again on your next trip to the Houston area! If there is anything we can do, please let us know.

"Great deal"

5
14/03/2016

I travel frequently for work. Couldn't have been happier with y stay at Best Western in Houston. Great customer service. Free shuttle to attractions and Cruise Terminal. Complimentary full breakfast. It's a steal!!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Myself and all of the staff would like to thank you for choosing to stay with us on your business trip. It is our goal to ensure all of our guests receive superior customer service and we are happy to see that we have exceeded your expectations. We hope to see you again on your next trip to the Houston area! If there is anything we can do, please let us know. Sincerely, Daisy Dees General Manager

"Hotel Experience"

5
12/03/2016

This hotel was very clean and accommodating. Nice breakfast. Great shuttle experience within 5 mile radius (to NASA Space center and to the Cruise port. We will use Best Western again in the future. Great Stay.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Good Afternoon Judy, Myself and all the staff would like to thank you for taking the time to review your stay with us. We know that you have many options when visiting the area and it was our pleasure to make your stay a wonderful experience. We look forward to seeing you again. Sincerely, Daisy Dees General Manager

"Nice hotel but out of the way"

3
11/03/2016

We stayed 1 night before and 3 after our cruise out of Bayport. Rooms were clean, staff very friendly and helpful, and reasonably priced. The hotel is out of the way and you need a car to get anywhere (we tried to get a cab but it never showed up). The hotel will shuttle around during certain times of the day. However, on cruise days the cruisers get priority. Free ride to the port! Too cool to try the pool.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Good Afternoon, Myself and the staff would like to take this opportunity to thank you for staying with us. While we are a little out of the way for most attractions, we are thankful to have a shuttle van to take you to the area attractions and give you valuable information about our beautiful Seabrook area. If there is anything we can do to help you book your next stay, please contact us and we will be happy to assist! Sincerely, Daisy Dees General Manager

"Seabrook Suites"

5
06/03/2016

The staff at this Best Western are the best! They have the most efficient to/from port shuttle we have ever experienced. The desk staff are tremendous under pressure...A cruise was delayed & they handled the stranded passengers efficiently, patiently & kindly. Can't say enough

"Handy for a cruise."

4
06/03/2016

Right in the middle of nowhere but very handy for the cruise terminal. The hotel is clean and comfortable.The main problem is the lack of a restaurant. There are shops and restaurants within a short drive and there is a free shuttle bus to Kemah Boardwalk which will do pickups ant other restaurants on route. But the night before a cruise this service is very busy and we had to wait more than an hour. Good basic breakfast but very small eating area.

"Perfect for staying before cruise! "

5
28/02/2016

This is literally the perfect hotel when staying for cruises. They have a free shuttle that takes u to and from the cruise terminal and the pier for free. Not to mention the little tour guide that drives u! Pointed out all the main sites along the way! Beyonces parents house! :) even will stop at the liquor store with u! Free breakfast included that had lots of options including hot. Pool ect. Included in our little welcome packet was lots of coupons for things at the pier! Got a good discount at the aquarium restaurant with these! Only downfall was the first room that we were given. It is Texas and by the sea so the humidity in the room was horrible. Everything was damp, carpet, bedding ect. They quickly set us up n a new room and all was quickly forgotten! will definitely stay at this hotel again when we leave from this cruise port!

"Very nice pre-cruise stay."

5
28/02/2016

Checked in a day before our Princess cruise to enjoy the Kemah Boardwalk. This hotel is is in a good location for both and has a very handy shuttle for both. The staff are very friendly and informative and the rooms are comfortable and clean. The breakfast room gets very crowded on cruise mornings, but we all got by fine. We would recommend this hotel for a pre-cruise stay.

"Great place to stay"

5
27/02/2016

Not only is the staff friendly and super helpful, this place is clean and comfortable. We stayed for 3 days prior to a cruise, and even though the place was packed, we were treated as if we were the most important people there. Seriously great staff!!!

"Stay and park prior to cruise"

5
25/02/2016

While somewhat out of the way from shopping and eating places, this is an excellent hotel to stay at when taking a cruise out of Houston Texas. Very clean, good rooms and staff very knowledgable and friendly. Has shuttle to and from the hotel to the port. Upon our return from our 7 day cruise, we were told to use the hotel facilities.. washrooms, internet, have a coffee, etc if we were not staying there Highly recommend this hotel

"Always a dependable stay"

5
24/02/2016

You can count on this hotel for great staff and the usual Best Western amenities like the breakfast. Having a shuttle at your disposal made going to the docks, NASA and Kemah Board walk very effortless. This was helpful as there is nowhere within walking distance to dine other than a Subway. Overall a very nice BW stay.

"Good Location"

4
23/02/2016

Booked here prior to a princess cruise. Good location to port and good breakfast although difficult to get seating. A good location and hotel was ruined by miss advice on shuttle, no restaurants close but their 15 minute wait turned into an hour which left a rushed meal to get the last shuttle back. If only they had said the truth we would have got a cab.

"Beyond Great !"

1
22/02/2016

Arrived at Best Western night before Princess Cruise was to leave Houston Bayport Cruise Terminal nearby !! Room was excellent and desk staff very friendly and efficient. Amazed hotel had a free shuttle to the Kemah Boardwalk attraction nearby. Many great dining places there by Landrys. About 5 minute ride. Manager (Who was Awesome) us and two folks we met in lobby she would take us in her car if necessary if van too full. After great meal at the Boardwalk just called hotel for pickup and timely shuutle took us back to hotel. Nice free breakfast in the morning. Hotel van was taking other cruise passengers to port !! Daisy Dees the General manager and her are a real asset to this hotel and the Best Western Brand !!

"Great stay for precruise!"

5
21/02/2016

We chose this hotel because it offered complimentary breakfast and complimentary shuttle to the cruise port and local area attractions. We took advantage of the shuttle option the night before and went to Kemah Boardwalk. The driver was prompt and the ride was nice. The shuttle for our cruise the next day was very efficient and the ride was also pleasant. We enjoyed our breakfast. They had a pancake machine like a waffle machine that was very interesting. It made the pancakes by rolling them out somehow. The hotel itself is very welcoming and attractive inside. This hotel offered a lot and we will stay again should that opportunity arise. Please note that we flew in from Houston Hobby airport.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear telapeej, We would all like to thank you for taking time to review your stay with us. We all strive to provide the best service possible and it is rewarding to see when we are achieving that! We look forward to seeing you again on future visits. Sincerely, Daisy Dees

"The smell almost drove us away"

3
21/02/2016

I almost always give chain hotels four stars because they have a formula and get things right. This is an exception. Our first room had an overpowering chemical smell, so we asked for and received a second room. It, too, had the same smell. across the hall was the housekeeper cleaning a room. I asked her what the smell was. She showed me a can of “air freshener” which she uses to spray every room after it is made up. Ugh. It smells like those little deodorant cakes they put in urinals. Why they would think that refreshes a room escapes me. Fortunately, it isn't a common practice. Perhaps they were hiding something? I asked if she could not spray the room she was working on, and she agreed. So we got that room. Otherwise, we would have had to go elsewhere. We went out for the evening using the shuttle. Getting back was very difficult, as we waited almost two hours. One van, one driver, much demand. Don't count on the shuttle. The staff here were all friendly and helpful. The windows open, which I like, but it was very noisy outside, with traffic the entire night and some big industrial noise that came on periodically throughout the night (sounding like a jet engine being tested). The breakfast was typical and minimal. We usually stay at Hampton Inn, of which there is one not far away. However, friends in our cruise group were staying here, so we joined them. Fortunately we had a car to drive to the cruise port in the morning, avoiding the chaos with the free shuttle. I see no reason to come back here before our next cruise.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Robert F, Thank you for taking time to review your stay with us. I would like to apologize that you did not find your stay with us to be as pleasant as you would have wanted. We understand that sometimes guests have very sensitive noses and we do our best to accommodate you. I am glad that you were able to get a room that had not yet been sprayed; and I assure you we were not trying to "cover up" anything by refreshing the room. We also do have notices posted as well as we try to prepare all guests checking in that during certain hours, there could be a long wait for the shuttle service. It is a complimentary service, but we do our best to make sure everyone is taken care of. Unfortunately, we cannot control the traffic and this makes for long wait times. Again, we sincerely apologize that we did not meet your expectations. We hope that you had a wonderful cruise and a safe trip back home. Sincerely, Daisy Dees

"Great customer service and free area shuttle"

5
20/02/2016

The front desk staff and shuttle driver are friendly and helpful. The location is perfect for anyone taking a cruise from the Port of Houston: it's free! The hotel shuttle will also take you to places in the area like the Kemah Boardwalk, area restaurants or even WalMart. Keep in mind that the shuttle ONLY goes to the port during the morning hours. The complimentary breakfast offers a nice variety.

"Great value"

5
19/02/2016

We chose this hotel for the free shuttle to the cruise ship. They have this down. You check out in the morning and sign up for the shuttle. It does still take a couple hours, but they know what they are doing. We also booked for the night after our cruise. Called the hotel after we disembarked and was picked up with the half hour. Nice ride back in the truck. Waited by the pool for our room to be ready and the princess cruises shuttled to their ship. Dropped bags in room and off again in the free shuttle to the boardwalk. Great day walking around and eating, another call to the hotel and the shuttle was back again. Free breakfast in the morning, nice size room. The shuttle makes this hotel a wonderful value!

"Great Experience"

5
18/02/2016

Great Experience before our Caribbean cruise for my family of four. Especially friendly and helpful shuttle driver who took us to the boardwalk and also delivered us to our cruise ship. The staff at the hotel was very helpful and organized in getting the many people to their ships.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for sharing your comments about our hotel with the online community! We know many people read reviews and we appreciate the time you took to complete the survey. Our staff was so pleased to read your comments! We truly strive to make every guest part of our family. We really enjoyed having you folks with us and can't wait to see you again soon. We know you have many hotels to choose from in Seabrook, and we are thrilled that you'll be choosing us on your next visit. At Your Service, Daisy Dees General Manager

"Bon voyage"

5
16/02/2016

Excellant hotel if you are leaving on a cruise. Loved the FREE shuttle to area attractions. Also the Mini mart right next door was great we were able to purchase water and Sodas and Wine to bring with us on the Cruise. Would definitely return.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking the time to give us a review. Our number one priority is delivering superior service and cleanliness and we are so pleased to see that we exceeded your expectations. We hope that you will return again to visit our area. Sincerely, Daisy Dees General Manager

"As good as advertised"

5
15/02/2016

Very large, quiet rooms. Hotel manager was very friendly and interested in your satisfaction. It's definitely the best option if you are embarking on a cruise from Houston Bayport terminal. Enterprise car rental is about 1 1/2 miles away, so convenient for the hotel shuttle to pick you up and return to hotel, or use Enterprise shuttle to the cruise terminal.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking time to review your stay with us. Myself and all of the staff truly enjoy making everyone's stay the best they have ever experienced and it is through your reviews that we see what we do well and where we can improve! WE look forward to seeing you again! Daisy Dees General Manager

"Great Cruise Rest Stop"

5
13/02/2016

We were looking for a nice place to spend the night before our cruise. Best Western is about a mile from the cruise terminal and offer parking and a shuttle to the terminal. They also offer shuttle service to some of the local restaurants. The staff is very friendly, helpful and professional.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for sharing your comments about our hotel with the online community! We know many people read reviews and we appreciate the time you took to complete the survey. Our staff was so pleased to read your comments! We truly strive to make every guest part of our family. We really enjoyed having you folks with us and can't wait to see you again soon. We know you have many hotels to choose from in Seabrook, and we are thrilled that you'll be choosing us on your next visit. At Your Service, Daisy Dees General Manager

"Very Close to cruise port"

5
13/02/2016

Wonderful hotel to stay in as it is very close to the cruise terminal. They did have a shuttle to take you to various places. We used it to go to the River Walk and others used it to go to NASA. Enjoyed our stay.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking time to review your stay with us. Myself and all of the staff truly enjoy making everyone's stay the best they have ever experienced and it is through your reviews that we see what we do well and where we can improve! WE look forward to seeing you again! Daisy Dees General Manager

"Friendly"

5
09/02/2016

very friendly staff really enjoyed staying at this hotel. They shuttle was on time and went above and beyond the call of duty. Will stay at this hotel again and have already referred people to stay at this hotel.

"Nice Hotel."

4
03/02/2016

Hotel was nice and had nice lobby, clean room, nice big bathroom, fridge, microwave, internet, cable, and hot breakfast which my kids loved. Only problem was staff could not find my Booking.com reservation. I provided a confirmation email and booking number and they said nothing they could do, I had to call Booking.com. Called Booking and was on hold forever. Then they said they had my reservation. I just wished they acted like they cared. Otherwise, the room was great!

"Fantastic staff"

5
02/02/2016

We recently stayed at Seabrook Suites prior to boarding our Princess cruise. We had chosen this hotel because of its proximity to the port and the Space Centre. The hotel provides a free shuttle to the port for its guests and also a shuttle to the nearby attractions. The rooms are clean and spacious. Check in was easy due to the efficiency of the staff. We stayed for 2 nights and enjoyed the provided breakfast each morning. As the shuttle was busy on Sat. morning transporting guests to the cruise terminal, we decided to take a cab to the Space Centre. The woman at the front desk arranged for the cab which came almost immediately. We took the shuttle back to the hotel at the end of the day and then the driver took us to Kemah pier for dinner. The next morning our shuttle to the cruise ship was efficiently organized. Our thanks go out to the fantastic manager and her staff.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear meh009, On behalf of all of the staff and myself, we would like to express our sincere appreciation for your wonderful review! We all enjoy what we do very much and I think that it shows in our guest service. Without you, we would not be here and we certainly appreciate you choosing to stay with us. We look forward to seeing you again. Sincerely, Daisy Dees General Manager

"Pre-cruise park and stay"

5
02/02/2016

The hotel is just a couple of miles from the port and offers a free shuttle service in the morning to the cruise ship. The hotel is fine for a pre-cruise stay and the staff are very friendly. The shuttle to the ship went fine despite the large crowd wanting to use the service. The staff took a list of names in the order that you checked out thus preventing lines gathering without any organization. I can't commend the staff enough for their friendliness and organization.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you so much for taking the time to review your stay with us. We use all of our guest comments as ways to improve on our service. It makes me so happy to see your satisfaction with our shuttle method. We occasionally get reviews that say our method is not functional, but it seems to work very smoothly and we are able to get everyone taken care of within a couple of hours. Again, we appreciate you so much and hope to see you again on future visits to the area. Sincerely, Daisy

"Great place to stay"

5
28/01/2016

The rooms are very clean and roomy. The location is great to go to the USS TEXAS, NASA, Kemah Boardwalk, places to eat. Easy access to highway. Reasonable rates, great staff, great breakfast. The kids loved it.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking the time to let us know how well you enjoyed your stay with us. We value our guests' feedback and use this information to measure how well we are doing. I am very happy to see you enjoyed it so much that you will be returning and we look forward to welcoming you back! If there is anything that I can do, please let me know. Sincerely, Daisy Dees

"Excellent choice for cruising"

5
27/01/2016

We choose this hotel because they offered parking for our car while we were on a cruise as well as shuttle service to the port. Hotel room was large and very comfortable. The staff are so well organized to get us to and from the port.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking the time to let us know how well you enjoyed your stay with us. We value our guests' feedback and use this information to measure how well we are doing. I am very happy to see you enjoyed it so much that you will be returning and we look forward to welcoming you back! If there is anything that I can do, please let me know. Sincerely, Daisy Dees

"The Best"

5
22/01/2016

The staff at this Best Western are phenomenal. We have never encountered such a wonderful experience. Every staff member was so friendly and helpful, registration, maids, shuttle all of them just so great.

"Great Hotel"

5
18/01/2016

The hotel was clean and the staff was super. We picked this hotel because we were going on a cruise. The hotel was close to the port and had a shuttle to transport us to the dock. Close and convenient for the cruise.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Evelyn S., Thank you so much for taking the time to post a review of your stay with us. We pride ourselves on providing great accommodations and it is always great to hear from our guests when we are meeting your expectations. We look forward to seeing you again on future visits to the area. If there is anything we can do to help with your next stay, please let us know. Sincerely, Daisy Dees, GM

"Excellence under pressure"

4
18/01/2016

Front desk staff and drivers did a great job after our cruise departure was delayed and we had to remain at the hotel for four hours after check-out. They kept everyone informed, stayed in touch with the port and cruise line, and when we were finally given clearance to go to the port, shuttled everyone there with their luggage very quickly and efficiently! Recommended place to stay if you need to be close the Port of Houston. The shuttle service provided anywhere you need to go within 5 miles is a great amenity because this hotel is in the middle of nowhere!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Patricia, On behalf of all the staff, we would like to say thank you for your kind compliments! We know how stressful it can be for our guests when their cruise departure is delayed and we do everything that we possibly can to make sure everyone is comfortable and taken care of. We hope to see you again on future visits to our area. If there is anything that we can do to help, please let us know. Sincerely, Daisy Dees, GM

"Port of Call"

4
17/01/2016

Our party of 10 arrived pretty late in the evening which did not prove to be a problem. Our rooms were ready, clean, and just what we needed before embarking on a cruise out of the Port of Houston. The hotel was primarily filled with awaiting cruisers which is exactly what we expected. Our room was quiet and provided just what we needed before leaving the next morning. Breakfast was pretty packed as most of us seemed to be heading out at the same time. There was plenty of breakfast. The front desk staff was very friendly and helpful. We had a car to load all of the luggage so it wouldn't overcrowd the shuttle. The hotel had a pickup truck to put luggage in which was helpful for those who did not have an extra vehicle. The rest of our group took the shuttle from the hotel to the port. The hotel is not located near much but we knew that when we booked. It serves a need for people who need a place to stay that is near the port. It is the closest hotel to the port and the port is easy to access.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Jennifer M., Thank you for taking the time to post a review of your stay with us. We know that you have many choices when staying in the area, and we are very appreciative that you chose us! It is our number one goal to provide the best customer service. We hope that you will choose to come back and stay with us again! Sincerely, Daisy Dees, GM

"Nice place to stay and very convenient."

4
14/01/2016

Spent three nights here. Staff were very. Nice room included: queen bed, sofa, chair, desk, microwave, coffee maker, refrigerator. Continental breakfast included. For the price we thought it was a very good deal. Too cold to go swimming in the pool!!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Kathy P., Myself and all of the staff would like to thank you for your excellent review of your stay with us. It is our goal to ensure all of our guests receive superior customer service and we are happy to see that we have exceeded your expectations. We hope to see you again on your next trip to the Houston area! If there is anything we can do, please let us know. Sincerely, Daisy Dees

"New Year's Eve"

5
08/01/2016

We had a wonderful stay and would gladly stay there again ! Nice staff and cushy room ! The complimentary coffee hit the spot ! The only thing lacking was the view. I'd recommend this hotel to others.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you Lisa for taking the time to let us know how well you enjoyed your stay with us. We value our guests' feedback and use this information to measure how well we are doing. I am very happy to see you enjoyed it so much that you will be returning and we look forward to welcoming you back! If there is anything that I can do, please let me know. Sincerely, Daisy Dees

"Not a great experience"

2
07/01/2016

I chose this hotel based mostly on reviews here on Trip Advisor. Although I see that the reviews continue to be stellar, my experience was definitely not. The location is indeed very near the port and from what I could tell, cruisers make up the majority of guests. However, the hotel is not near enough to walk to anything but the gas station and a Subway. That means guest must rely on the shuttle. That was problem number one. As a party of 8, we arrived in the early afternoon and thought we were being proactive by attempting to get down to Kemah for an early dinner. At about 3:00 we let the front desk know we would be needing a shuttle. We surely didn't expect instantaneous service. We were told the shuttle driver just left and would return a few minutes later. We waited patiently in the lobby. Another group of guests also asked to be taken somewhere to eat and also waited. After an hour, we inquired again with the front desk attendant. She was very friendly and seemed genuinely confused as to why the shuttle driver (a substitute, not James) was not back yet. Long story short, we finally got in the shuttle about 2 hours after our initial request and the guests behind us gave up completely and walked to Subway. Next problem...our room. We absolutely had the worst room in the place. The window looks out at the stucco fascade which has been built directly in front of it...seriously, a stucco wall about 18 inches from the window, that's all you can see. Not only that, it's directly in front of the elevator. Apparently there were many guests arriving throughout the night because that elevator went "ding" all night long. I mentioned to the desk clerk that we reserved months in advance and paid the same price as our other friends staying in the hotel but we got the worst room in the place. She asked which room, then quickly said "Yes, you're right, it's the worst one". That's it. I suggested that they say something to guests they put there or save it for the desperate "no reservation" guests. The following morning, we were to embark on our cruise. We usually stay in hotels near port with shuttles before cruises, so this was not our first rodeo. It was the least organized least convenient setup we've ever seen. Unlike other hotels, guests may not make shuttle reservations. Rather, you are expected to check out of your room, bring all your luggage to the lobby, then put your name on the waiting list...emphasis on waiting. They use only one shuttle van and load everybody's luggage in the back of a pickup truck (with rain threatening). Other hotels we have been to contract with services to run multiple shuttles to get everyone transferred quickly. We felt lucky to have waited only about 2 hours (in the lobby, watching all our luggage with not enough chairs to seat everyone). There were many behind us. We were dropped off at one end of the terminal and since there were no porters in that area, everyone had to haul all their luggage to the other end of the terminal to check it. At the very least, we could have been dropped off near some porters or the luggage check in door. I do have to say that the staff was generally polite, it's the process which could use improvement. If I every cruise from the Port of Houston again, I will not be staying at this hotel.

"Great for Cruisers!"

5
06/01/2016

Although I wouldn't consider this a three star hotel, we we're well taken care of. If you are going on a cruise, I would highly recommend staying here before or after your cruise. Their free shuttle will take you to the port. The driver, James, is awesome. He will also drive you within five miles of the hotel. He took us to the Kemah Boardwalk on Christmas Day. Our room was fine, the "living room" was a bit odd with the angled wall. Breakfast was good, too. The only issue we had was when we went to check out, they couldn't find us and told us nobody was in the room we were in. They found us by name and we were able to check out.

"Excellent place to stay!"

5
04/01/2016

This is an excellent and convenient place to stay before your cruise. The staff was awesome and the place was very nice. The price was great for the stay, the shuttle to and from the port and to park our car for the week. Would highly recommend and stay there again for sure! Convenience store next door. No eateries near by.

"Good hotel for cruise passengers"

4
03/01/2016

We stayed here the night prior to our cruise our of Bay Point. The front desk staff were friendly and helpful. We arrived in the early evening and were tired and a bit hungry. The directly us to small area near the front desk that has a descent selection of snacks and cold drinks. We stayed in a suite which was fairly large, clean, and comfortable. My only issue was that the one window we had in the room was directly in front of a large pillar located at the front of the hotel, blocking any view and light. What we were able to see around the pillar was the front driveway at the entrance to the hotel. Otherwise, buffet breakfast, shuttle service, and staff were great.

"Convenient for Bayport cruise passengers"

4
01/01/2016

Spacious rooms, friendly staff, good complementary breakfast and a free shuttle to the Bayport Cruise Terminal make the Best Western Plus Seabrook Suites an affordable option for those needing a place to stay before leaving on a cruise. Only problem with getting a good night's sleep is that we needed the air conditioner and it was quite loud. The included breakfast had a number of options, including hot scrambled eggs. Quite a number of cruise passengers stay there and the one shuttle makes continual trips to the cruise terminal. We were on the second trip and were there by 11 a.m. The ship hadn't started boarding yet so we arrived with plenty of time to check-in and wait.

"Convenient for cruise terminal"

4
01/01/2016

We stayed here for two nights prior to departing for a cruise. Rooms are clean and comfortable. There is a free shuttle service that will take you to and from the cruise terminal and also to the restaurants and attractions at the boardwalk. Rate includes breakfast and will fi. Staff extremely friendly and will provide menus for pizza and Chinese which can be delivered to your room. Also has small outdoor pool. Gets extremely busy Friday and Saturday nights with cruise customers. Just wondering what will happen to the hotel when the cruise ships cease to leave out of Bayport terminal next year.

"Very pleasant"

5
30/12/2015

The staff was very friendly and helpful during our stay for Christmas. Although most of the staff was off, the front desk was very nice and pleasant in meeting our needs. Will definitely stay there again.

"Nice Stay"

4
24/12/2015

We enjoyed our stay at the Best Western Plus Seabrook Suites. We were able to check in a little early. The hotel was under renovation outside so it was a little noisy when we arrived, but the nights were nice and quiet. Our room was comfortable. The staff was very pleasant and fun to visit with. The staff members that transport you in their van are great! All in all, we'd stay there again.

"Will Return"

4
21/12/2015

We were able to bring our pet, and enjoy our stay for 7days here. The room was kept super clean. I could do my laundry on site, and the needed soap and laundry softener where available for a price. This location is close to the space center, amusements at Galveston, and many eating places. Our family were close by to visit and yet we where close enough to the inner coastal areas for birding, and fishing. We will consider staying here again.

"Great place to stay before a cruise"

5
20/12/2015

For the class of hotel, I was very impressed. Service was very good. We didn't have a car and their driver took us to the Kemah Boardwalk for dinner and then picked us up later. It seemed like almost everyone in the hotel was departing on the same cruise but they handled the crowd with precision. Room was clean and comfortable. The hotel seemed brand new so I was surprised to learn it was a few years old. I'm rating this hotel excellent for the service and value for the class of hotel.

"First Choice when cruising"

5
20/12/2015

We like to take cruises out of Houston and this hotel is always where we stay. They offer a Stay and Cruise package that allows us to leave the car at the hotel while we are on our cruises and they have shuttle service to and from the cruise terminal.

"Best Stay at Best Western"

5
19/12/2015

Excellent accomodations with a shuttle for dinner spots and to port for cruising. The room, the breakfast, the location and the staff were excellent. A shuttle was provided to nearby restaurants and to the port for cruising. Also, was able to leave our vehicle for a week at the hotel and did not have to park at the port.

"Here a day before our cruise out of Houston"

4
14/12/2015

Overall it was a good hotel. Many, like us used it prior to the departure. Only 2 miles from the port. Breakfast was just plain nasty! For the price paid $109, It should have been a quality breakfast - It was NOT.

"Great pre cruise package"

5
13/12/2015

We stayed here the night before our cruise and found excellent service in all areas. Everyone at the front desk was very helpful going so far as to help my wife unload our luggage (I can't lift over 10 lbs.). We were delivered to the cruise terminal and picked up promptly the following week. Again they helped my wife load the luggage in the car. The room was great: comfortable, clean, and quite.

"Very accomadating to cruisers."

5
13/12/2015

We stayed here before leaving on a cruise. Everyone made us feel like we were important. We were treated with respect and any needs we had were dealt with professionally and with a smile. It was a great start to our vacation.

"Excellent Service"

4
08/12/2015

We stayed here before going on a cruise. The service at this hotel was exceptional. The front desk people were friendly and efficient. Our cruise was delayed by a day due to weather conditions, and we were kept up to date with that progress. We were given special rates when we had to remain at the hotel rather than our cruise ship. Rooms were clean and comfortable. Breakfast was plentiful, but average. The eating area/lobby was appointed nicely and was able to accommodate everyone well. The shuttle service was one of few in the area. The drivers were great. I will say they might like to get a different van, as those in back had quite a climb to their seats. We were able to get to dinner, the Boardwalk, NASA, etc. with no issues. When the demand was great, however, there was a lengthy wait for pick up. If you are going on a cruise, this is the hotel at which to stay. The van actually gets you quick access to the terminal check in process. I would certainly stay here again.

"Great Place to stay"

5
08/12/2015

This was the best place to stay since it had a free hot breakfast and a free shuttle to Boardwalk for dinning and shopping and to the cruise port, which saved us cab fare on the day of our Princess cruise.

"Very clean"

5
07/12/2015

Hotel was very clean and the staff quite helpful. The hotel isn't near anywhere to eat, but they offer a shuttle for a radius of five miles, and suggestions on restaurant and shopping . All in all, a very pleasant experience.

"Wonderful Service, Clean Hotel (Perfect for Cruisers)"

5
07/12/2015

The hotel is nice and clean. The rooms are large, since they are suites each room includes a pull-out sofa couch, desk, mini fridge, etc. The breakfast included hotel items, yogurts, fruits and fresh coffee. The location is only minutes from the cruise port. While they offer shuttle service, we did not use it for this trip. The staff is wonderful. We staying the weekend that Caribbean Princess could not come into port because of fog. The staff kept everyone informed of information they were receiving. They were kind and polite. When it was apparent we needed to stay an extra night, they offered us a very good rate. I've been in many, many hotels and I think this is the best staff I've ever seen at a hotel. We would stay here again if ever in the area!

"Clean, friendly and convenient"

5
03/12/2015

Great ppl, clean room, smells great. Free shuttle took us to the boardwalk and picked us up at Target. Will be using their free shuttle to take us to the Port for our cruise on Sat. I love how friendly everyone is. There is a variety store Market next door and a Subway.

"Nice Stay...But, tried to Over - Charge for pet deposit!"

4
03/12/2015

OK...I gave the hotel a 4 out of 5....what kept it from being a perfect stay, was that they tried to over-charge us for the pet deposit...when we "booked" the hotel, we were told of a $20 dollar pet deposit...when we checked in, the wanted $25 dollars...and then I was told by the front desk person (Rea) that it's been $25.00 dollars form the 3 years I have been working here....so, we called the company reservation line back, told them what was going on, they then got involved....and we were only charged $20.00 dollars instead. The lobby was spacious & clean...breakfast bar was good & hot food....the room was very spacious as well...the pool area was clean....so, because of the mess-up on 'over-charging' for pet-deposit, we give a 4 out of 5.

"WONDERFUL CUSTOMER SERVICE!"

5
02/12/2015

We stayed one night before leaving for a Caribbean Cruise. We booked three rooms, and all rooms were treated special. They have a shuttle that took us everywhere we wanted to go the day before the cruise. It took us, then picked us up at the Johnson Space Center, then dropped us off at T Bone Toms for supper, then picked us up from there and took us back to hotel Great service!!! The next morning, they took us to the cruise terminal. Wonderful service, and so accomodating! I would recommend highly!

"Great place to stay before a cruise!"

5
25/11/2015

We were a party of 28 staying at this hotel on November 13, 2015, prior to cruising on the NCL Jade. Daisy the GM was very helpful, getting us a great group rate, and providing shuttle service to dinner and pier. The hotel provided us a meeting room to all visit through out the day, and the rooms were clean, quite and comfortable. I would recommend this hotel to anyone traveling in the area.. The staff went above and beyond to get all of us to the pier in a timely manner, bringing in extra cars and trucks to handle our group and luggage! (My only negative complaint was, trying to get shuttle service to dinner, they needed more than one shuttle when trying to get so many guest to and from restaurants!)

"Great Place to Stay"

5
23/11/2015

This a great place to stay if you are sailing out of the Bayport Cruise Terminal. The staff is very helpful and cooperative in getting you to port when you want. It is kind of in the middle of know were but a free shuttle is provided for restaurants and other recreation.

"Great experience"

5
22/11/2015

Good value, great facilities. Excellent shuttle availability to Kemah Boardwalk and cruise line. Staff was very helpful in suggesting places to eat and also getting our group together to arrive at the dock in time to report in for our correct cruise time.

"Average stay with chaos cruise transport"

3
22/11/2015

Rooms are nice. (except for the spider in the tub) Beds are a bit hard, but room is nice. Cruise port transport is chaos! Lobby is a maze of people trying to use the one van to get to port. Their system of organization creates poor communication about how they will be taking people. Needs more vans and better organized system (maybe a ticket system??)

"Clean and very freindly staff"

5
16/11/2015

I would say the staff at this hotel are the friendliest and most sincere I have ever encountered. The breakfast was good and it is close to many amenities via their free shuttle service. My family and I would definitely suggest this hotel to other families.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Mr. Mead, Thank you so much for the most kind compliments of the hotel and the staff! I am very proud of the entire hotel team for going above and beyond and showing off our great hospitality! We know that you have many choices when it comes to choosing a hotel and we are truly grateful that you chose to stay with us. We pride ourselves on providing the very best customer service and it is always great to hear that we are doing a great job! We hope to see you again on future visits! Sincerely, Daisy Dees General Manager

"Miss Charrieng Hunt"

5
10/11/2015

The room was clean and well decorated. The hot breakfast was very good. Very nice hotel. The staff was great. Perfect for the night before the cruise. Special thanks too James. the shuttle-bus driver, who took us to dinner the night before. He went above and beyond.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Charrieng, Myself and all of the staff would like to thank you for your excellent review of your stay with us. It is our goal to ensure all of our guests receive superior customer service and we are happy to see that we have exceeded your expectations. We hope to see you again on your next trip to the Houston area! If there is anything we can do, please let us know. Sincerely, Daisy Dees

"Great facility with great employees"

5
09/11/2015

It was less than 5 minutes from the cruise port & the facility was immaculate. My wife & I would highly recommend this hotel to anyone going on a cruise & needing a place to stay before they leave. I also recommend this place if you are just needing to stay in the area for any reason. Quiet area & very clean!!!!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Todd, Myself and all of the staff would like to thank you for your excellent review of your stay with us. It is our goal to ensure all of our guests receive superior customer service and we are happy to see that we have exceeded your expectations. We hope to see you again on your next trip to the Houston area! If there is anything we can do, please let us know. Sincerely, Daisy Dees

"Awesome place to stay, small amount to pay!!!"

5
17/10/2015

We really enjoyed our 1 night stay here! I called the hotel at 11:48 pm the night before our stay and I spoke with a lady named Rae. Mrs. Rae was a very friendly lady who answered all of the questions that I had. She told me that the hotel had been renovated and it used to be a Comfort Suites. She informed me that they have breakfast, refrigerator, microwave and a pool. The next day I traveled from my home and got to the hotel to check in. The look of this hotel was very clean and it smelled wonderful! I was greeted by a nice young man named Caleb, and also a nice older gentleman named James. Caleb and James told me that there were some great restaurants around the area and some of them were featured on the show "Diners, Drive-ins and Dives". That's cool. They said if there was anything they could do to make our stay more comfortable to please let them know. I did have to get some more lotion, and they gave me another bottle. Our room was clean and super comfy. The next morning I got up went downstairs and got breakfast. Breakfast was good and best thing of all it was free and it was included in the stay. My husband had to be somewhere so I was by myself. I packed up all of our things and took them downstairs. There was a lady named Vera at the front desk. She did not notice when I walked out the front door because she was busy with something else. When I came back inside I asked her if we had an ice machine here at this hotel. She rudely said that the ice was only for people staying at the hotel. I informed her that I WAS staying at the hotel. She immediately apologized. But the damage was already done. Besides this issue about the ice I loved this hotel and would definitely come back to stay again. To anyone looking for a great nights sleep in a very comfortable environment I definitely recommend this hotel!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Jessica, Thank you so much for taking the time to review your stay with us. I am so pleased to hear that you enjoyed your stay and I would also like to apologize that your encounter with one agent was not as pleasing. I like to go over all of our reviews with the staff in our meetings and I will be sure to emphasize friendly service to everyone that walks through the door. Thank you again for staying with us and we hope to see you again! Sincerely, Daisy Dees

"would def stay here again"

5
14/10/2015

The price was affordable. The staff was awesome. The breakfast was good and filling. The room and the restrooms were very clean. This is def one of the best hotels I have stayed in. I would love to stay here again.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for taking the time to review us. We are pleased to see that you enjoyed your stay with us and we hope that we will have an opportunity to excel in all areas the next time you are in our area. We have been listening to our guests regarding our breakfast and are in the process of some new ideas to elevate our breakfast offerings. Sincerely, Daisy Dees

"best western"

5
11/10/2015

excellent stay. highly recommend. great amenities, great staff, best hotel for the price. highly recommend for families or business. Better than the more expensive hotels in Houston area. Will always stay at Best Western hotels from now on. used to be a marriot stayer, buy the great experince has now changed that,

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Greg P, Myself and all of the staff would like to thank you for your excellent review of your stay with us. It is our goal to ensure all of our guests receive superior customer service and we are happy to see that we have exceeded your expectations. We hope to see you again on your next trip to the Houston area! If there is anything we can do, please let us know. Sincerely, Daisy Dees

"Forever Grateful !! Thank You Miss Daisy & Wonderful Staff!!!"

5
09/10/2015

My husband and I both are in the oil and gas industry and unfortunately have to spend months away from each other due to our career choices. My husband is working in Pasadena for a minimum of 8 weeks and has only 2 days off, so on his first day off we planned a trip for me to fly down and stay so we can have some much needed quality time together. We chose to stay at the Best Western Seabrook because it was close to his job, we are Best Western Platinum members, and the facility looked nice. From the first call to make the reservation, to the very last minuet walking out the door, it was the best experience we had ever had! Abby the driver recommended Kemah Boardwalk for our date night and it was one of the best nights of our lives! My husband had very limited time with me, so the staff did everything possible to make sure we had every min. together and they did it out of the kindness of their hearts. To my husband and I, those extra mins. together are priceless and unforgettable and I will always stay at this location when I am in this area due to the incredible service and appreciation to these people! We are forever grateful to everyone for making our precious night together memorable!

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Sarah, Thank you so much for the great review! I believe that delivering the best in customer service is one of the most important aspects of our job and I try to instill this in each and every member of the staff. It is so great to see that they went above and beyond to make your time together memorable! We understand the importance of making each minute count and we are always very happy to do whatever we can to ensure our guests get to make the most out of their time here. We look forward to seeing you both again! If there is anything that we can do to help please let us know!

"GREAT HOTEL"

5
18/09/2015

A great hotel with a great staff to match! Offering plenty of services to help make your stay amazing. With a courtesy shuttle on stand by, they are able to take you out for a bite to eat, to the board walk, to your cruise ship or just drop you off at the beach so you can enjoy the sun all. Rooms are clean with all up to date TV's, mini fridges, micro waves and of course a coffee maker.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Jorge, On behalf of all the staff, thank you for your raving review!! Going that extra step and putting a smile on our guest's face is one of the most important and gratifying parts of our job at the hotel. I am so pleased to see that each and every staff member you came in contact with made a lasting impression and we look forward to your return! If there is anything that we can do or if you have any questions, please reach out to us and we will be happy to assist. Sincerely, Daisy Dees

"Best Western - Seabrook"

4
09/09/2015

The is very far from the places in town but only aa short drive away. The hotel a nice lobby, pool and the king suite, we had was very nice. The breakfast was average not the Hampton and Homewood Suites which is our favorite hotel to stay... All in all this Best Western is a good chocie in the area...

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear alohak, Thank you for taking the time to review us. We are pleased to see that you enjoyed your stay with us and we hope that we will have an opportunity to excel in all areas the next time you are in our area. We have been listening to our guests regarding our breakfast and are in the process of some new ideas to elevate our breakfast offerings. Sincerely Daisy Dees

"A Quick Escape"

5
05/09/2015

This hotel is very nice, easy to find, and close to the Kemah boardwalk. My husband and I were looking for a quick, quiet getaway and found just what we were looking for. A real find, compared to the cost of many hotels in the area.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear alpineclc, We would like to thank you for taking the time to review us and for choosing to stay with us! We know there are many choices of hotels in the area so it is our goal to provide the highest level of customer service and cleanliness! We look forward to seeing you again on return trips to the area. Sincerely, Daisy Dees GM

"Great Place to Stay"

5
04/09/2015

I didn't know what to expect because I usually stay at a different hotel because I get points, but I was pleasantly surprised with the cleanliness and modern look. The staff was very pleasant, helpful and professional.

"Excellent value"

5
17/08/2015

We were looking for a getaway for a couple of nights in the area. This was the most affordable option. So, we didn't expect much. We were blown away with the quality of the hotel, the parking, the pool, the staff, the bed, the breakfast, etc. This was a fantastic experience and we will stay here again.

Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Dear Ben, On behalf of all of the staff, Thank You! We are so happy to hear that we exceeded your expectations! It is our team goal to provide the cleanest and best service in the industry and we are reaching that goal one guest at a time! Thank you again so much and we look forward to your next stay with us!! Sincerely, Daisy Dees