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SureStay Hotel by Best Western San Jose Airport, San Jose

3.0/5  - basé sur 116 notations.
1488 N 1st Street, 95112-4818, San Jose, United States - visualizzare mappa
SureStay Hotel by Best Western San Jose Airport - Facciata dell'albergo Il SureStay Hotel by Best Western San Jose Airport è situato nel centro di San Jose. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato nel cuore della Silicon Valley, questo hotel ristrutturato di recente offre agli ospiti un comodo accesso alle attrazioni locali, tra cui l'aeroporto di San Jose, il San Jose Convention Center e i musei e le università della zona. È disponibile il parcheggio gratuito presso l'hotel. Il SureStay Hotel by Best Western San Jose Airport offre tutti i giorni una colazione continentale gratuita con piatti caldi per farti iniziare la giornata nel modo migliore. Dopo una giornata di lavoro o di visite turistiche, fai una nuotata rinfrescante nella piscina all'aperto o rilassati nel nostro gazebo. La Winchester Mystery House, il parco divertimenti California's Great America, le aziende vinicole locali le sedi aziendali si trovano a breve distanza in auto dal SureStay Hotel by Best Western San Jose Airport.

SureStay

Hotel by Best Western San Jose Airport

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 116 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
18
Molto buono
31
Nella media
29
Scarso
15
Pessimo
23
CONSULTARE I PARERI SU
Affari Affari
43
Da solo Da solo
24
In coppia In coppia
17
In famiglia In famiglia
15
Viaggio con amici Viaggio con amici
8
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
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Qualità del sonno
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"Leave All Ye Even Fathoming Entering This DIVE!!"

1
29/10/2018

Day 1: Dirty Sheets & Covers & Cigarette Burns In a Non Smoking Room, Asked For Sheets To Be Replaced Before Leaving To Dinner. talked with younger receptionist at front desk. Came Back From Dinner. Bed was remade. top blanket has ink stains. thought mattress cover was replaced. inspected the sheets found the mattress cover was never replaced. went back again and complained. thought finally it was replaced. Day 2: In the morning before going for breakfast decided to inspect the dead bolt, noticed it was loose. upon fully extending the dead bolt, it DID NOT lock properly, meaning you could take a card of any sort and move the dead bolt to open easily. brought that up to the receptionist and asked him to inspect the lock as well. initial response was "They're All Like That". I said, "I hope they're not". this led me to question whether they actually changed the sheets. so i unraveled the sheets and the same exact sheet was there not replaced at all. when i was moving the sheets to see if they were replaced the receptionist was saying not to move the sheets. once i found out they haven't been replaced, i asked why wasn't this replaced for a third time, while this was happening the "lead" helper came up and asked what was the problem with the sheets. he said that they're stained. she said they're clean. as he was showing her, she said they're clean and basically put her foot down to what he was showing and saying to her. Right then and there I wanted to inspect the bed sheets again. found more than i wanted. we went to the next room to see if the locks were the same. they weren't, dead bolt in next room works as intended. Was Moved into next room. inspected the sheets after moving myself and my guests' items. inspected sheets. it was even worse than the previous rooms. so again, complained to the receptionist/person in charge atm. told them to have the sheets replaced by the time we get back. we arrived back at the hotel in the afternoon, first thing i did was check if they replaced said sheet. and it was not replaced. upon closer inspection of the room. there were scuff marks along the walls and the room seemed uncleaned. he said they'll have it replaced. Came back late and went to sleep. Day 3: Morning took a shower. noticed the shower curtain in shambles. torn and ripped. had to leave early, so didn't hit up the front desk until we got back in the afternoon. inspected the sheets. it was the same exact mattress cover that was asked to be replaced. i took pictures of everything went to the front desk and asked to have the sheets replaced by the time my guest and myself came back this evening. upon coming back late in the evening, came into the room with a fresh paint smell. noticed the the scuff marks were painted over and the shower curtain replaced. checked the sheets and that was a WTF?!?! the mattress cover was NOT replaced. i took off the mattress cover and brought it down to the front desk, by this time i have taken so many pictures of the hell my guest and myself had to stay in. asked to get a new mattress cover so i can put it on myself. was told they DID NOT have anymore or they are all stained. asked to speak with their boss. Was offered the my rest of my stay was free per the attendee / receptionist / person in charge (Two Days Free). Still asked to speak with their boss in the morning. (wanted it in writing). was not offered a replacement sheet. Day 4: Talked with the "Big Boss" over at SureStay around 7am. He declined what his employee said and only offered 1 day free. i was expecting at least 1/2 off the entire stay due to the accommodations, if I pay for a "Best Western" I should get an equivalent of "Best Western" not a "Vagabond Inn". was asked, "What do you want me to do?" in reply "have a clean room that doesn't look & feel like its a wh*re hotel or brothel." At that point he said, "If you don't like the room, Check OUT!" and pointed to the street. I said i would if I could but every hotel is booked. He said, "no, there is lots of rooms, I'll help you". so I said, "Then book me at another Best Western." In reply, "no, i can't do that". "I'm stuck, cause you already have my money". He said, "you find another hotel by 11, or I charge you another day". thats when i left and called Best Western Customer Care. Was asked to call when i checked out. Left the "DO NOT DISTURB" sign on the door. Later that evening noticed a charge on my card from Sure Stay By BestWestern. Day 5: Sunday Morning Check Out. Brought Up the extra charge. said it was for a refund and I wasn't there, and should be clarified by Tuesday. (is this in the realm of fraud? and should I notify the police?) Called Best Western Customer Care as I was asked to. Referenced other number then was issued a new number for the other things that were not listed on day 2-3, Due to the lack of customer support from this individually owned establishment I feel like I should get a full refund. No one should have to go thru what I've went thru to get adequate cleanliness First Room was Rented out with a non functioning dead bolt lock the day after my guest and myself switched rooms. No Thermostat in room whatsoever. No Emergency Plan Behind Door. Toilet Paper shoved in door viewer peep hole. Main Door to room not properly set in place, wide gaps. I'll See If It'll Let Me Upload the images Fair Warning They Are Gruesome.

"great hotel, great location"

5
12/10/2018

big room, good breakfast with choice of hot food and great waffles. its so close to everything, really recommend it! and even though it's close to the airport, you don't hear any noise. friendly staff and very helpful.

"Great spot!"

4
08/09/2018

We had a great time and found accommodations clean and quaint. The pool was a great place to relax. Victor was very helpful and quick to help make our stay great. We'd definitely come back in the future!

RonakA67, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for your kind review. We are very pleased that you enjoyed your stay at our hotel and your overall experience. We hope to welcome you again soon!

"Unsanitary Dump"

1
05/08/2018

Found bloodstains on the blanket (not in a duvet cover) and called the office three times starting 5pm but they pretended I had not called before and said "someone will be over soon to check". There was no topsheet either so it had been resting directly on the bed sheet. After I insisted they fix it, it was after 8pm and someone did come over with another blanket and a top sheet. This person said they typically don't provide top sheet. I'm guessing they don't wash their blankets with any regularity either. The door had gaps about half an inch wide, and let in plenty light, smoke and noise. I would not stay at this hotel again. At a rate of 200 a night, it is a pricey dump with disease and infections thrown in for free.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights - we will convey your feedback to management to address.

"Very nice accommodations!"

4
24/06/2018

I had no idea what to expect when I booked this affordable (for Calif.) room right before an early morning flight out of San Jose Airport (SJC). I was pleasantly surprised when they offered me a King Suite at $100 off compared to their nearest competitor! Apparently, N 1st St. is "Hotel Row" for the airport. Most all brands and types of hotels are represented here. This King room was spotlessly clean & very spacious - almost exactly like a much more expensive hotel I had stayed at in a nearby town. I wish all hotels had microwaves and fridges in them. The staff was very friendly & helpful. They arranged to email me my receipt, since I was supposed to leave at 5 a.m. But my flight was delayed by 3 hours, so I was able to get a receipt in person. Aside from this facade of elegance, however, I noticed: Paper thin walls Sunlight at the bottom of the front door (lots of air escaping in & out) Fridge not appearing to be cold, but it was. Very meager continental breakfast (other hotels had full breakfast) I guess I was just ready to go home at that point. Since I noticed rave reviews about his hotel in general, I will give it another shot sometime.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for your review! We are pleased that you enjoyed your stay at our hotel for the most part. We greatly appreciate your detailed feedback and are glad that you will consider us as your hotel of choice when you visit again.

"Mixed Review "

3
21/06/2018

I keep seeing management on other reviews comment about renovations for awhile now. Hmmmmm..... Bedroom had newer bedding and furniture -however rug (already coming off glued on cove base part) and bedspread were already ruined and it's a sad shame! I left my shoes on every time to walk on the stained rug. Bathroom needs major renovations—tile is speckled green and that would be ok if the paint job and fixtures were upgraded to match a renovation. Shower and sink handle are gross and need replacing. Toilet was running and had to keep giggling he handle. The front door had a 1” gap to the outside and you could hear every noise. I will say the king size bed was very comfortable and the tv was mounted nicely for laying down. In my opinion the hotel was worth under $100 per night. The pool was broken. Before checkout time front desk called to ask when we were leaving (??? Never had this happen before) and seeing as we arrived after 5pm and had to wait 30 minutes for them to clean our room I don't understand why the phone call before checkout time.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations regarding your stay, and we really appreciate you sharing your insights. The feedback is appreciated and we will work to address it. You are correct in that we have been recently performing renovations over the past few weeks, and are committed to hearing and acting on our customers' input. We hope you consider us when you are in town again.