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Codice vantaggio

Pearl on the Concho SureStay Collection Hotel by Best Western, San Angelo

333 Rio Concho Drive, 76903-5525, San Angelo, United States - Vedi su una mappa
Pearl on the Concho SureStay Collection by Best Western - Area esterna Il Pearl on the Concho SureStay Collection by Best Western è situato nel centro di San Angelo. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Pearl on the Concho, SureStay Collection by Best Western è situato nel cuore del centro ed è quindi perfetto per i viaggiatori che cercano storia, sport e attività ricreative all'aperto. Soggiornando da noi, ti troverai a breve distanza da tutte le avventure che il centro di San Angelo ha da offrire! Goditi il tempo soleggiato e una passeggiata serale per la città e concludi la giornata nelle nostre camere comode e pulite. Siamo rinomati per il fascino storico e la tipica cordialità del Texas occidentale. Presso il nostro ristorante, serviamo una colazione all'americana che comprende waffle, uova, pancetta, salsiccia, biscotti caldi con sugo di carne, frutta fresca e molto altro. Gustati la cena e i cocktail serviti al 333 Restaurant and Saloon, situato all'interno dell'hotel. L'hotel è dotato di una rilassante piscina coperta, una sala giochi, un minigolf da 9 buche, tavoli da biliardo, ping-pong, hockey da tavolo e tanto spazio per rilassarsi. Disponiamo di diversi spazi per riunioni in grado di ospitare eventi di qualsiasi dimensione. Scopri di più sui nostri pacchetti per feste di compleanno, che includono l'uso della piscina coperta e dell'area giochi. Non perderti il nostro meraviglioso quartiere, pieno di ristoranti e negozi, la storica Fort Concho o fai una passeggiata lungo il fiume Concho. Il Pearl on the Concho, SureStay Collection by Best Western è orgoglioso di offrire un servizio clienti esemplare. Siamo famosi per la nostra accoglienza:all'arrivo troverai degli estranei, ma alla partenza saluterai degli amici. I nostri ospiti si sentiranno come a casa, potendo approfittare di tutto il relax, il divertimento e la storia della nostra regione.

SureStay Collection

Pearl on the Concho Hotel by Best Western

LABEL_ITINERAIRE

LABEL_DEPART:

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Colazione all
    Colazione all'americana
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Lounge / Bar
    Lounge / Bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 7 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
4
Molto buono
1
Nella media
1
Scarso
1
Pessimo
0
CONSULTARE I PARERI SU
Affari Affari
0
Da solo Da solo
0
In coppia In coppia
1
In famiglia In famiglia
4
Viaggio con amici Viaggio con amici
0
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Air Conditioner!"

3
marionclarkfla, Summerville, South Carolina 15/10/2020

This hotel is in a great location...not far from the remarkable little town of San Angelo...a taste of Americana for sure. The staff is friendly and accommodating too. The hotel was a former holidome so there are rooms with outside access and rooms with inside access (poolside). The pool area is very nice, clean, plenty of seating with pool towels on each chair, ping-pong table, pool table, gameroom with pay video games and restrooms. It would be a great place for a growing family to get away for the weekend. The rooms are dated—very dated, but our room (an inside room) had an air conditioning unit that was by far the best we have had on our month-long road trip. The unit was quiet, remote-controlled, and responded exactly to whatever temp or fan speed you could want. Our experience is that most hotel rooms have very noisy units that give you whatever temp and fan speed it wants no matter what you plug in. Plus this system did not fill the room with humidity, which we also consider a huge plus. I would have given more stars for this hotel except that the rooms need updating badly (even the sheets are worn out with no elastic and must be replaced tomorrow) and the flatscreen was snowy, kept flashing, and had a static sound constantly. The manager told me they were having trouble with the cable company for the last couple weeks. Not good.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel. I am so glad you liked the a/c system in our interior rooms. They really are an upgrade from some other systems out there. I am so sorry that you experienced issues with your television. We were having problems with our Suddenlink service and were working diligently to get it resolved, but I completely understand that doesn't make it any less frustrating for our guests. As a historic hotel, we are constantly working on upgrading and improving our facility. COVID-19 has done a real number on travel and tourism businesses, and we are no exception. However, I promise we will continue to work to improve our offering. I sincerely hope you will give us another opportunity to give you a 5 star experience. Respectfully, Shelley Jenkins General Manager

"True gem"

5
User 21/09/2020

Absolutely amazing service and very clean room. Adam was superb in making all the arrangements. Great place for family and pets. Park and trail across the street, pool and mini golf indoors in the atrium. I'll always book my stay here!

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Matthew, Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay, and I will definitely pass on your kind words to Adam! We look forward to seeing you again! With Warm Regards, Shelley Jenkins General Manager

"Pearl on the concho"

5
617margeb, Albuquerque, New Mexico 02/09/2020

Perfect place & super clean & close to 17th wing.quiet at night .price is great friendly staff ,everything was a delight.nice town & great hospitality at this hotel .food was great .the entire staff & all was just perfect. The grounds are also clean .

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel! I appreciate your feedback so much, and I am so glad you enjoyed your time with us. We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Historic, But Needs Some More Updating"

4
The_Case, Lewisville, Texas 11/07/2020

This is Best Western's only entry in San Angelo, and because Pearl on the Concho is historic, I figured, why not? As a Texas Longhorn fan, my room's wall color certainly did not disappoint, as it was burnt orange. The room itself was, overall, good, with a great HD TV, good restroom, great shower with pressure adjustments (always a hit!), and the most unusual (but welcome) air conditioning arrangement I've ever seen. The cold air stayed on all the time and the flap moved up and down so the air does not all come down to one spot all the time. Very convenient. This hotel has both interior and exterior corridors (and I chose interior because it's safer and more secure). With that being said, why am I giving this hotel just four stars?? As I've read from other reviews, the hotel was undergoing some renovations, although on my visit, there didn't appear to be any. What was wrong? Well, the atrium, despite the best of intentions, has a very weird design in trying to allow for different amenities covering what once had to be a motor court. Secondly, the only way to get from the front entrance to the room (in my case, it was on the FIRST floor) was on some steps, making it very dolly-unfriendly (and this hotel has four dollies!). And while the kind lady from the front desk offered assistance upon my arrival, this doesn't erase the glaring weakness. Otherwise, you had to stroll around the parking lot to get to your entrance. And none of the doors are sliding doors (BE WARNED), as every entrance/exit door just screams 1960s-era hotels. It was hard enough having to get in when unloading, as you have to use your room key on a pad. After day trips and evening eats, the pad then wasn't so bad. But what was worse was getting out! You had to push a button................several times.....................before finally getting a green light. You'd think technology would be more advanced than that to allow access. All in all, the service at the desk was very good and helpful. Housekeeping did have one blunder during the week in fulfilling what needed to be refreshed in the room (and that was via a checklist due to COVID-19 restrictions), but the incident was quickly resolved. Good visit as it was, with a good room, but that's the least of the problems. Right now, if they could just update the doors at each entrance/exit to today's standards, not to mention adding a dolly ramp from the lobby to the corridors, then this Texan will come back for another visit.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you very much for taking time to share your experience. You are correct about the atrium - we were one of the original Holiday Inn Holidomes from the late 60s - early 70s, and the layout is very similar to what it was back then. I also want to apologize for the issues you experienced getting your luggage to your room. During the current owner's 2.5 year renovation of the property (it had been closed for several years when he purchased it) - 2 elevators were added to the hotel. In addition, the side doors allow for access at the atrium level, but it seems we didn't do a very good job of directing you to the easiest way to get to your room. We will work to do better, I promise! :-) Having new doors is definitely on our wish list, and the owner is constantly making improvements to the property. Over the last year, we have updated flooring and lighting in the restroom and vanity areas, as well as some of the common areas of the hotel, and we are currently replacing curtains and other room amenities. Again, thank you for sharing your experience, and I am sorry the door situation and our failure to communicate better negatively impacted your stay. I hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Great"

5
Jaz'min C, San Angelo, Texas 08/07/2020

From checking in to the room, to the cleanliness of the room, the night was great, breakfast was hot and grab&go, was about to get a late check out with no problem.! Very great staff, and always great attitude.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for your review and kind words - we really appreciate it very much! We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Disappointed"

2
User 14/06/2020

We stayed here many times as a child and I looked forward to sharing he experience with my children. Housekeeping came by around 10:30 we weren't ready to leave the room yet so when we did leave the room about 11 I stopped by the front desk and said we are leaving for the day so housekeeping could come by. Came back at 2pm. They had not come yet we got ready for our function and left again. We returned at 7:30 they still had never come. I stopped back by the front desk and said can we please get some towels as housekeeping never came today and they said we will send them right up. Came back around an hour later. Still no towels. Called the front desk and asked for towels again. They said they would send us some and at 11:30 we had to go down and they finally gave us some towels. I stopped by the front desk in the morning and they were tokenly concerned with my complaint. But only offered what I felt was an indifferent apology. Too many hotels in San Angelo to return to this one.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Catherine, Please accept my apology for the issues you experienced. There is no excuse for a guest's requests to go unanswered. I am not sure what happened with maid service to your room, or the delivery of towel when you asked for them, but I will be looking into this matter to ensure it is not repeated. If you would be willing, I would appreciate it if you would reach out to me directly to discuss you experience, I can be reached via email at gm@pearlontheconcho.com or at 325-653-4500. Again, I am so sorry for the issues you experienced, and I would appreciate the opportunity to make it right. Respectfully, Shelley Jenkins General Manager

"Weekend Getaway"

5
156ginae, Midland, Texas 07/06/2020

We went to escape and unwind for the weekend. The kids LOVED swimming in the indoor pool. They also enjoyed the small arcade. They didn't stay out of the pool long enough to play putt putt or air hockey, but those were available. The decor was nice, the inside was comfortable and clean. Our room was near the pool. The beds were softer than I prefer, but we still all slept well. A/C worked great and was so quiet we couldn't even hear it! Our room was clean and comfortable. We would recommend staying here and will most likely return again ourselves.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay and the kids enjoyed the pool! We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Historic Hotel on the Concho River"

4
User 11/02/2020

The interior pools, miniature golf, and arcade are very popular with families. Good free breakfast included. Two blocks off Block One, the historic block of San Angelo. Undergoing some remodeling now.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Sherry, Thank you so much for taking the time to rate and review our hotel. We are glad you enjoyed your time with us and hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Fun Relaxing trip with friends!"

5
Doug L, Azle, Texas, United States 06/02/2020

Our PCSP group went down to San Angelo for an event last weekend and in the past they had stayed at this hotel so we decided to as well.. I a glad we did, it is an older hotel, but nice and clean, you could smell the clean when you walked into the lobby. They were very willing to work with us as well on rooms and rates! The sweet lady that runs the bar and restaurant was awesome, we stayed there all Friday night for drinks and great food, really no need to go anywhere else... Thank you staff for taking care of our group, we will be there next year for the parade and will stay with you guys!! We will be taking our kids and grand kids down in a few months to enjoy the atrium with the pool and different games.. Great place to stay!

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We are so glad you enjoyed your stay! We look forward to hosting you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Each time it's a little less attractive"

3
pocahauntis, Pueblo, Colorado 03/01/2020

We've stayed here 3 years in a row now on our way thru San Angelo. The area surrounding it is very nice and the dogs love it. There were just many things this time that cumulatively were not impressive. I was looking forward to swimming, but the pool was closed. Ok I get that. Gone is the breakfast buffet and instead they bring you a small heated up frozen breakfast biscuit. The doors and general maintenance is deteriorating. One guy online reported bedbugs, but we didn't see evidence of that. The checkin guy was sick and coughing into his hand, then using the same hand to give us our invoice and keys. He finally relented to the woman next to him. Probably won't be back.

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
I am so sorry you were disappointed in your stay with us, and I sincerely apologize the pool was closed during your visit. We are constantly working to improve our offering, and regret we missed the mark in your case. Our breakfast buffet is offered on weekends, and we will soon be providing it 7 days per week. I sincerely hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Oldie but goodie"

4
Roy S, Richland Springs Texas 05/11/2019

We stayed here for the cowboy gathering in September. Rooms were clean, and check in was easy. Quiet and right downtown, next to the river. Not a large breakfast, but adequate. Will consider staying here again.

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel! We really appreciate you sharing your experience. We are always working to improve our offerings, and we hope you will stay with us again! With Warm Regards, Shelley Jenkins General Manager

"A great place for families"

5
User 19/10/2019

Pearl on the Concho is a unique place to stay. Staff was extremely helpful and courteous. Room was comfortable, clean, updated. The huge indoor atrium with pool, putt putt, arcade games is a family feature not seen anywhere else I have been. Onsite restaurant and bar just round off the great value and uniqueness of a Pearl on the Concho river. We will be back!!!

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to review our hotel! We are so glad you enjoyed your time with us and look forward to seeing you again soon! With Warm Regards, Shelley Jenkins General Manager

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