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Codice vantaggio

Destinazione

San Angelo, Etats-Unis

ARRIVO

05/07/2022

PARTENZA

06/07/2022

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2  Adulti0   Bambino

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Codice vantaggio

Pearl on the Concho SureStay Collection Hotel by Best Western, San Angelo

333 Rio Concho Drive, 76903-5525, San Angelo, Etats-Unis - Vedi su una mappa
Pearl on the Concho SureStay Collection by Best Western - Area esterna Il Pearl on the Concho SureStay Collection by Best Western è situato nel centro di San Angelo. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Pearl on the Concho, SureStay Collection by Best Western è situato nel cuore del centro ed è quindi perfetto per i viaggiatori che cercano storia, sport e attività ricreative all'aperto. Soggiornando da noi, ti troverai a breve distanza da tutte le avventure che il centro di San Angelo ha da offrire! Goditi il tempo soleggiato e una passeggiata serale per la città e concludi la giornata nelle nostre camere comode e pulite.Siamo rinomati per il fascino storico e la tipica cordialità del Texas occidentale. Presso il nostro ristorante, serviamo una colazione all'americana che comprende waffle, uova, pancetta, salsiccia, biscotti caldi con sugo di carne, frutta fresca e molto altro. Gustati la cena e i cocktail serviti al 333 Restaurant and Saloon, situato all'interno dell'hotel.L'hotel è dotato di una rilassante piscina coperta, una sala giochi, un minigolf da 9 buche, tavoli da biliardo, ping-pong, hockey da tavolo e tanto spazio per rilassarsi.Disponiamo di diversi spazi per riunioni in grado di ospitare eventi di qualsiasi dimensione. Scopri di più sui nostri pacchetti per feste di compleanno, che includono l'uso della piscina coperta e dell'area giochi.Non perderti il nostro meraviglioso quartiere, pieno di ristoranti e negozi, la storica Fort Concho o fai una passeggiata lungo il fiume Concho.Il Pearl on the Concho, SureStay Collection by Best Western è orgoglioso di offrire un servizio clienti esemplare. Siamo famosi per la nostra accoglienza:all'arrivo troverai degli estranei, ma alla partenza saluterai degli amici. I nostri ospiti si sentiranno come a casa, potendo approfittare di tutto il relax, il divertimento e la storia della nostra regione.

SureStay Collection

Pearl on the Concho Hotel by Best Western

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante all
    Ristorante all'interno dell'hotel
  • Colazione gratuita
    Colazione gratuita
  • Piscina
    Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell
    Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell'hotel
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Servizio in camera
    Servizio in camera
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Travelers Choice 2022
Basato sul parere di 86 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
57
Molto buono
14
Nella media
8
Scarso
4
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
5
Da solo Da solo
1
In coppia In coppia
4
In famiglia In famiglia
20
Viaggio con amici Viaggio con amici
4
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Concho Best Western"

3
User 24/06/2022

The overall stay was good. Staff friendly. The problem was with billing. Contacted them on Sunday after checkout and looked at Credit card billing. As of Friday still not resolved, though promises of correcting bill.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Ms. Wood, Please accept my apology for the delay in resolving your billing issue. The matter has been fixed and you should see the correction soon. Again, please accept my apology. Respectfully, Shelley Jenkins General Manager

"Really nice place"

5
stang302flies, Chicago, Illinois 23/06/2022

What a great place, the location is great to everything and the hotel itself is just cool. They have it all here. Swimming, pool tables, ping pong, video games, you name it. On site bar and restaurant etc. The staff i s on top of their game, very attentive and friendly as well. I loved my stay here, and will be returning.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your review and kind words - it means so much to us when we hear such nice things from our guests. We look forward to seeing you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Great staff"

5
501charlesh, Albuquerque, United States 14/06/2022

Very friendly staff, they accomodated us when asked for a lower level room for my 89 yo father who was traveling with us. Bed were comfortable and rooms were clean. High recommend. Scenery around the outside was real nice with the riverwalk.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We are so glad you enjoyed your stay, and we hope to see you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Absolutely Amazing"

5
User 11/06/2022

I booked this room for 2 nights a few days before arrival and spoke with a wonderful woman who went above and beyond for our family. Her name is Miracle and she is an absolute Angel. She truly loves her job and her customers. Our family will definitely be back, as we have family stationed here & this was a 2nd stay for someone in our large family. Rooms very clean, beds very comfortable. So much for my grandchildren to do. Such a wonderful find. Thank you again Miracle for treating us all like family.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your rating and kind words. Miracle is a treasure, and I can't wait to pass on your kind words to her! We look forward to seeing you again! With Warmest Regards, Shelley Jenkins General Manager

"Amazing place"

5
Tammy062022, Hemet 11/06/2022

Had great conversation with Miracle who worked there. She helped us with the room reservations and came out and made sure we had everything we needed and that we were enjoying our stay. The beds were comfortable and rooms clean. Lots to do here with the kids including miniature golf, pool tables, video games, air hockey, and a large indoor pool. Coming from California I'm very impressed with this hotel! Will be back with the family again..

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Tammy, Thank you so much for taking time to rate and review our hotel. We appreciate your kind words more than you know, and I can't wait to share them with Miracle! We look forward to seeing you again soon. With Warm Regards, Shelley Jenkins General Manager

"Older rooms"

4
User 23/05/2022

Liked the room but it requires too many stairs from back rooms to the lobby or breakfast area. The inside rooms are better but you would have to deal with the noise. And the reason I usually do not fill these out is that it requires too many words.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel. We appreciate your feedback. I am so sorry the distance from your room to the breakfast area and lobby negatively impacted your stay. I hope you will give us another opportunity to give you a 5 star experience. Respectfully, Shelley Jenkins General Manager

"Birthday party stay"

5
xhalt77, San Angelo, Texas 06/05/2022

Excellent service and value. We had a great time and we're very well cared for. We stayed overnight and had a party for my son in the pool/atrium. We will definitely be back.highly recommend this place and their amazing staff!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
We are so glad you enjoyed your stay, and we hope your son had an excellent birthday! We look forward to seeing you again. Thank you so much for the kind words about our staff - it means so much! With Warm Regards, Shelley Jenkins General Manager

"Retirement ceremony"

4
DianaH977, Brenham 30/04/2022

This is our second time staying here and we love it! Our grandkids come and spend time with us and we get to enjoy the free entertainment, pool, games, etc. Perfect location in walking distance to downtown and so many shops and restaurants. We'll accommodating and super friendly staff!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Diana, We are so glad you enjoyed your time with us, and your grandchildren got to enjoy all the amenities. We hope you will come back and see us again soon. With Warm Regards, Shelley Jenkins General Manager

"Clean rooms and friendly staff"

5
User 30/04/2022

This was a lovely place to stay for a night while visiting family in the area. The staff was friendly and the rooms were large and clean. A fridge, microwave, and coffee maker was provided. This was also a dog friendly hotel which was a huge plus for me as I travel with a dog.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your kind words about our hotel and staff. We appreciate it more than you know, and we hope you will come back and see us again soon! With Warm Regards, Shelley Jenkins General Manager

"Affordable and convenient"

5
lauraortiz93, Big Spring, Texas 27/04/2022

My mom was staying at the Shannon hospital and the Pearl on the Concho was less than 5 minutes away. Very friendly staff, super clean, and everything else was great definitely would stay here again! Will definitely have to bring the kiddos here

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Laura, Thank you so much for taking time to share your experience. We are so glad you stayed with us, and we can't wait to have you visit us again with your children. We hope your mother is doing well. Respectfully, Shelley Jenkins General Manager

"Great staff, great stay experience."

5
User 23/04/2022

Best hotel stay I've had in a really long time. Staff so friendly and helpful. Front desk staff amazing. Good hot breakfast available every morning. Indoor pool, arcade games, great amenities and great restaurants and bars all very close by withing walking distance if you choose to walk.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel, and we are so glad you enjoyed your stay. I appreciate your kind words about our staff, and we hope you will come back and see us again soon. With Warm Regards, Shelley Jenkins General Manager

"Birthday Fun"

5
User 10/04/2022

I don't usually do reviews. I live local and booked adjoining rooms and a birthday party package for my twins. Not only are the renovations amazing the managers and staff are top notch! We had a great 'staycation" for our birthday bash. I was able to have an adjoining room so the kids could have their own space and I could monitor. The manager Miracle and her daughter and all of the staff were on the spot with every detail. I can't say enough about our awesome overnight and birthday party experience. Thank you Miracle and staff for a great experience!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Michelle, We are so glad you and your daughters enjoyed your stay! We certainly enjoyed having you, and hope you will "staycation" with us again! With Warmest Regards, Shelley Jenkins General Manager

"Great family stop"

5
349robinmyers, Katy, Texas 30/03/2022

My daughter and I recently stayed at this hotel and were truly surprised. The staff was wonderful and the Pool area was awesome. Lots of things to keep the kids busy. The rooms were clean as well as the whole game area. The best surprise of the stay was the excellent food from the on site restaurant. The BLT was to die for!! We will definitely be back when in the area.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Robin, Thank you so much for taking time to rate and review our hotel. We appreciate your kind words so much - and you are right the BLT is fabulous! We look forward to seeing you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Convenient and Fun"

5
frankiecp, Austin, Texas 13/03/2022

Checking in was so easy. The staff was very polite and helpful. They provided my wife and I a room with a great location on the ground floor. I enjoyed going into the recreation area of the hotel and watching all the kids playing around. There is a very nice pool, pool tables, a ping-pong table, and a putting area - all indoors. The breakfast was very adequate with several cereals, eggs, sausage, waffles, biscuits, gravy, yogurt, juices, coffee, and more. This would definitely be a great hotel if you have kids. I would recommend it and plan on using it as my regular hotel whenever we're in San Angelo.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Frankie, I am so glad you enjoyed your stay, and I can't thank you enough for taking time to share your experience. We look forward to seeing you again! Thank you again! With Warm Regards, Shelley Jenkins General Manager

"Wonderful Place"

5
Mark N, Sanderson Texas, United States 10/03/2022

A very well managed property ! Awesome amenities, extremely clean rooms and common areas. A super spot if traveling with kids or adults that wanna be kid !! Breakfast and breakfast area was excellent. The coffee was way above average.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Mark, You have made my day! I can't thank you enough for your kind words, and I can't wait to share them with the team! Please come back and see us again soon. With Warmest Regards, Shelley Jenkins General Manager

"Wedding party"

5
momma632022, Voca, Texas 28/02/2022

Was in town for a wedding with 2 grandchildren,10 and 4. The inside door entrance , indoor pool and the play area for all ages made for a much pleasant time inbetween wedding events. Having a place for all to do something as a family when it is cold outside and being able to watch from your inside door made it sooo enjoyable with young ones.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
We are so glad you and the grandchildren enjoyed your stay! We appreciate your kind words so much, and we hope you will come back and see us again soon! With Warmest Regards, Shelley Jenkins General Manager

"Great place to stay"

5
Teresa B, Trent 20/02/2022

We had a great time there. The nieces and nephew came over and played and swam. I was one arm band shirt and the young man at the front desk gave me one. The front desk staff was very kind and friendly from the time I walked until I left. The property is very clean and in a great location. Will definitely be staying there again.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Teresa, Thank you so much for taking time to rate and review our hotel. We truly appreciate your feedback, and can't wait to see you again. With Warm Regards, Shelley Jenkins General Manager

"Fantastic stay"

5
hdiaz1926, Archer City, Texas 19/02/2022

Hotel was clean, great amenities. Pool, play area, pool tables, arcade, restaurant, bar all in a laid back welcoming atmosphere. Beautiful atrium with live plants and music playing through the day and evening. We throughly enjoyed ourselves. Utilized the bar and restaurant quite a bit during our 3 night stay. Food was good and fresh. Mexican pizza is the bomb!!!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your kind words and rating! We are so glad you stayed with us and had a good time. And you are right - the Mexican pizza is awesome! :-) We hope to see you again very soon! With Warmest Regards, Shelley Jenkins General Manager

"Stockshow with Kids"

5
RD H, Lubbock, Texas 08/02/2022

Amazing place to stay with kids. Huge heated pool and several other reasonably priced activities. Air hockey, arcade, pool, table tennis, with a bar and restaurant without ever leaving. Adults can unwind and kids can hang out. Others have mentioned noise, and the hotel was at capacity when we were there. The noise wasn't at a level to bother us. Breakfast was great and the staff was extremely service oriented from checking in, to getting equipment, the restaurant . . . all of it! Won't stay anywhere else with the age my kids are!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel! We are so glad you and your kiddos enjoyed your stay, and we can't wait to see you again. I especially appreciate your kind words about the staff. It means so much to us. With Warmest Regards, Shelley Jenkins General Manager

"Great place to be iced in"

4
User 06/02/2022

We came in before the winter storm. With everything being at this hotel we did not have to worry about finding a place to eat or getting cabin fever. There was nothing else open in Angelo due to storm.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you for taking time to rate our hotel. We really appreciate your feedback and hope you will give us another opportunity to provide you with a 5 star experience. Respectfully, Shelley Jenkins General Manager

"River View Downtown Acess"

5
User 31/01/2022

Recently renovated clean rooms, Comfortable bed. Street acess for some rooms makes unloading car quick and easy. Elevator makes every floor easily accessible. Beautiful view of the Concho River. Walking paths along the river are within walking distance. Historic Downtown Shopping and large local bar with dance floor within walking distance. Friendly and helpful staff.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Becky, Thank you so much for taking time to rate and review our hotel. We are so glad you enjoyed your time with us and got to take advantage of all the cool attractions near Historic Downtown San Angelo. We hope you will come back and see us again soon! With Warmest Regards, Shelley Jenkins General Manager

"Best kept secret for a getaway with kids"

5
heartlandaor, Brownwood, Texas 27/01/2022

This place is awesome if you are traveling with kids. The indoor activity area, featuring a pool, arcade, mini golf, playscape, & more is perfect for parents wanting to relax while the kids work off some of that "cooped up in the car to travel" energy. The breakfast offers plenty of choices so everyone can start their day fueled and ready to go. We stay here when competing at 4H events at the San Angelo Fairgrounds and the short 10 min drive makes it ideal for the early check in to those events. The staff is friendly, efficient, and knowledgeable which makes the overall experience terrific.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your rating and kind words! You have made my day, and I can't wait to share your comments with the staff. We look forward to seeing you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Old hotel"

2
stevelc9010, Orange, Texas 16/01/2022

This was a older hotel with thin walls. The bathroom in the room did NOT have a door! The shower ceramic tile had been painted and it was peeling. The internet in the room was nonexistent and I even reported to the manager but no one checked on it. The television had to be reset to get programming when turned off. There was no microwave or hair dryer in the room. The breakfast was good but the same EVERY day and didn't have a pastry selection. All the staff was friendly. The indoor pool was drained for repairs right after we checked in.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Please accept my sincerest apologies for issues experienced during your stay. We strive to ensure all our guest have a positive experience, and I regret we were unsuccessful. I hope you will give us another opportunity to improve your impression. Respectfully, Shelley Jenkins General Manager

"Amber Lara and Becky"

5
User 01/01/2022

These 2 ladies did an EXCELLENT job booking my 7 year old son and myself. Not only did they put us first and foremost in finding us the best rate and the cleanest room, they also helped us find the beat options on rates on weekly and monthly rates for an extended stay to accomodate my personal situation going thru a divorce. We not only had an awesome new years eve, but a great away from home hotel/ concho experience. To whom it may even concern thes ladies rock! In my opinion they are a GREAT duo of employees to any hotel establishment. Together or apart. Amazing staff personal. 5 stars-Jason wyatt Fowler. 1/1/22.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Mr. Fowler, You have absolutely made my day! I can't thank you enough for your kind words, and I can't wait to pass them on the Amber and Becky! We are so glad you enjoyed your stay, and we look forward to seeing you again soon. With Warmest Regards, Shelley Jenkins General Manager

"5 star hotel for 3 star price"

5
carriestrickland62, Nacogdoches, Texas 09/12/2021

I have nothing bad to say. My experience was nice. My expectations were exceeded. The staff were very friendly, and helpful. The rooms were very clean, and comfortable. I would definitely recommend this hotel when going to San Angelo, TX.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay, and we hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Awesome bar, ok hotel"

5
L4760FAjessicas, Tyler, Texas 28/11/2021

First time staying here and will come back again! We got in late and they were busy. Front desk girl was super nice and helpful. She recommended the bar upstairs. We got to our room and it was about what you'd expect. It was dated and needed some TLC - but the bed was awesome and the AC was COLD! The lady at the bar seemed really busy and we waited a few mins before we were greeted but the beer was cold and we were exhausted from traveling. The atmosphere was pleasant after we settled in but it was confusing at first. Would have preferred to sit in a booth but they were all dirty. We planned on meeting some friends out the next night but our kids were having so much fun in the pool that we decided to stay in. Another guest recommended the bar and I'm so glad they did. The bartender guy was so much fun. He recommended the stuffed jalapeños and they were sooooo good. The Scooby snack was fantastic. I might drive just to get one! It was the most fun we've had at a bar since before Covid. Holiday travel with kids and visiting family is so stressful. Sometimes it feels like work instead of time off. Bartender made everything feel easy and seemed to really enjoy himself. Not sure if he will see this but many thanks for the much needed good time!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel and bar. I am so glad you and your family enjoyed your stay, and you can be sure I will pass on your kind words to Chris in the bar. You will make his day! We hope to see you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Great Staycation for the kiddos"

5
User 27/11/2021

Wanted to get away not far from home with the kiddos. Great indoor pool area, restaurant on site, and other amenities. Any issues were addressed promptly. Friendly front desk staff. Noise level was a little bit of an issue but we only stayed one night. Will definitely go back.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for rating our hotel, and we are so glad you and your children had a good time. We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Great family hotel"

5
User 25/11/2021

This is a great place for families lots of fun things for kids as well as adults. We stay here every time we visit San angelo. The front desk manager Amber was awesome and really friendly. Great staff also. Thanks

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We appreciate your feedback more than you know, and I can't wait to pass on your kind words to Amber and the rest of the staff. We can't wait to see you again! With Warm Regards, Shelley Jenkins General Manager

"Youth State Flag Football Tournament"

4
angelascott09, Stephenville, Texas 16/11/2021

We ran into a few major issues during our stay dealing with our room and the restaurant but the general manager and housekeeping really did everything they could to make things right with us, and that was greatly appreciated. The kids had a blast at the pool and the arcade room! The drinks made by the bar tender at the 333 salon were amazing as well!! Highly recommend the ‘Scooby snacks'.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Angela, I am so sorry there were issues with your stay, but I appreciate your kind words more than you know. I am so glad the kids enjoyed all the amenities, and I sincerely hope you will come back and stay with us again. I would like nothing more than to give you the service and experience you expect and deserve. Respectfully, Shelley Jenkins General Manager

"Thankful and greatful"

5
User 07/11/2021

We have stayed here before and Love it here. Want to give a big THANK YOU TO MIRACLE for the help of the stay. We appreciate it and will be back. My kids and their friends enjoyed the pool and the fun all night.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for sharing your experience and rating our hotel! We appreciate your feedback so much, and I can't wait to share your kind words with Miracle. We look forward to seeing you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Two night stay"

5
cherylrosson, Lubbock, Texas 04/11/2021

Everyone was accommodating. I left a gift to me in room and when realized was in process of calling hotel a manager called me. My cousin was able to go to hotel and pick up. In addition I had left a prescription order they gave to her and she mailing to me!!! So honest and helpful! Never forget. Above and beyond service!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Ms. Rosson, We are so glad you enjoyed your stay, and that we were able to get your belongings to you! :-) We appreciate your kind words more than you know, and we hope to see you again soon. With Warm Regards, Shelley Jenkins General Manager

"Love this place but...."

3
User 01/11/2021

We always stay here with the kids because there is so much to do. We always have a blast. However, this trip was a disaster. Drunks and kids making noise ALL night long. Kids knocking on door at 3am and running off. The biggest issue is the internet did not work ALL weekend. I had work to get done and was not able to do anything. REported it to staff and was told some rooms have thick walls so internet is sketchy....go sit in the atrium. Seeing how I paid $125 per night I should not have to go outside my room plus i had my grandchildren with me so that would have been impossible.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Please accept my apology for the issues you had during your stay. This is never the experience we want for our guests, and I sincerely regret we did not provide you with the service you deserved. I hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Disappointed"

1
Mrbud2021, Belzoni, Mississippi 23/10/2021

Hotel was very old and outdated. Internet was terrible. Saloon/bar was disappointing as it was just a plain room with beverages (not a saloon), the restaurant was located in the saloon/bar and was not very appealing for food service. Indoor atrium had loud music playing up til 10pm. Pool is NOT open but was not stated in information prior to arrival.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Sir, I am so sorry you were disappointed in your stay. We strive to ensure all our guests enjoy their time with us, and I sincerely regret we were unsuccessful. I hope you will give us another opportunity to improve your impression. Respectfully, Shelley Jenkins General Manager

"It reallly is a BEST WESTERN lol"

5
barneypen, Fort Worth, Texas 18/10/2021

This hotel is older and they do not really advertise that they are Best Western but they are .. even though it is dated it is nice ... if you do not like noise you will want to book exterior due to the pool and game areas are in the middle of the hotel inside and are available till 11pm The cocktail lounge area is quite nice, I ordered a sandwich from hotel restaurant which was very good... free breakfast was good also ... everything is reachable from inside so weather has no effect on your stay here I will DEFINATELY stay again!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We appreciate your kind words and feedback, and we look forward to seeing you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Great visit!"

5
stephanie123273, New York, United States 30/09/2021

This is a great hotel . A little dated, but very clean and the staff is wonderful. So helpful and it has a restaurant with very good food. We had a pizza and drinks and the bartender was fantastic! Would stay here again in a heartbeat. We're sorry we could not stay longer than overnight.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Stephanie, Thank you so much for taking time to share your experience, and rate our hotel. We are so glad you enjoyed your stay, and we hope to see you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Great place when visiting ASU students"

4
Jenifer N, Austin, Texas 26/09/2021

Great place when visiting ASU student. Near campus, great place to hang out, and entertainment like indoor pool, pool and ping pong tables, an arcade and an on-site restaurant that was really good. Also, a great breakfast including eggs, biscuits and gravy. Everybody was so nice.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Jenifer, Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your time with us, and we hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Clean rooms, friendly staff, reasonably priced...and an old Holidome?! Yes please!"

5
jacobthayne, Bixby, Oklahoma 24/09/2021

The Pearl was a very pleasant surprise. It's a Best Western property, but has no markings to that effect that I could tell. For those who remember, this is a converted Holidome...the old Holiday Inns with the inside entertainment areas. This one has an indoor pool that is well maintained, along with a putting green, pool tables, air hockey, and ping pong. There is also an arcade, with a few light gun and racing options, and a couple of prize cranes. The arcade is lacking in options, but the rest of the inside is nice. The Pearl offers inside and outside rooms, and I opted for an inside one. All of the staff that I encountered, from the front desk to cleaning, were very friendly. There is a restaurant on-site, along with a bar, but I didn't try either. One consideration is that, given the environment, there are a lot of families with children that stay at the Pearl. It can be a tad noisy with kids playing and swimming, but nothing bothersome, and when the indoor area closes, it gets very quiet. The pricing is also very reasonable. This will be my go to the next time I'm in town.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. Your kind words mean more than you know, and we are looking forward to seeing you again! With Warmest Regards, Shelley Jenkins General Manager

"Great as always.(:"

5
User 14/09/2021

Checked in late, got my room quick, had a good night sleep with a great morning along with some breakfast. Check out was smooth. Never let down by these amazing group of workers! Def will be returnin .

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your kind words. We look forward to seeing you again! With Warm Regards, Shelley Jenkins General Manager

"Totally unexpected"

5
obriantemail, Purmela, Texas 13/09/2021

The whole Pearl on the Concho experience was wonderful. The pool, staff and breakfast were great. Would definitely recommend for individuals or family. Great bargain. I wasn't ecstatic about it being non-refundable, but I would book again.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We are so glad you enjoyed your stay with us, and we appreciate your kind words. We hope to see you again! With Warmest Regards, Shelley Jenkins General Manager

"Charming and Friendly"

5
JeffreyS653, Magnolia, Texas 10/09/2021

I brought my 9, 8, and 2 year old and this is by far their favorite hotel. The pool is clean, the atmosphere is fun and it would be hard to imagine a nicer bunch of people. It's right on the river walking path that takes you into town. I definitely recommend staying here.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so very much for staying with us and sharing your experience. We are so glad you and your family had fun, and we hope to see you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Going back :)"

5
nascarbabygirl1, San Angelo, Texas 02/09/2021

I had posted a review before i spoke to Ms Shelly the GM ( and i asked trip advisor to take it down ) Just want to say if you have any problems bring them up to Ms Shelly the GM she is a great Lady and will do what she feels is right to make you happy with your stay , my family and I will be going back soon . Thank you Ms Shelly

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so very much for your comments and rating. I appreciate you giving us the opportunity to make things right. I look forward to seeing you soon. With Warmest Regards, Shelley Jenkins General Manager

"Fight"

3
susannZ9332PY, San Angelo, Texas 23/08/2021

Took 30 mins for a waitress to come to our table and that was after we asked for one and then waiteess says she cannot take cards as the scanner isnt workimg so they cannot run cards . Then a fight broke out and i know three kids ages 7,9.10 were all there one hiding behind a chair the other two ran dowstairs !!! Then at 11 after pool closed we went to mcds and upon returning to motel lady holding up drunk disorderly guy who is cussing and threatening i said outloud there are kids out here please refrain from language and cussing , went to room , then went to office and complianed about this and that bar tender knew these guys couldnt even talk right nor walk correctly and should had cut them off hours ago lady just tells me she called the cops , big guy shakeing his head as in agreement to me , ( these were employees here ) kids were lucky they were not hurt upstairs when the fight broke out before they took it outside somthimg need to be done about over drinkers here

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Please again accept my apology for the issues you experienced. As we discussed on the phone, we are family hotel, and these type of problems are very rare for us. I am so sorry you did not experience our hotel at its best. I hope you will accept my apology. Respectfully, Shelley Jenkins General Manager

"Staff is amazing!!"

5
User 15/08/2021

We LOVE everything about this hotel! Most recently I came because my grandfather was in the hospital very close to the hotel. The manager, Miracle was so accommodating allowing me to book day by day given that we did not know what would happen with my grandfather each day. Everyone was so amazing but she made one of the most difficult times just a little easier. We also stay here anytime we visit because my kids LOVE it!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel! We appreciate your kind words more than you know. We hope you will come back and stay with us again soon. With Warm Regards, Shelley Jenkins General Manager

"WOW"

5
rodneyswearingen, San Antonio, Texas 15/08/2021

folks were TEXAS great wonderful adventures for all food was fantastic WOW the amenities everyone cared about our experience and made sure our stay was of the utmost fun and quality many fun things to do in San Angelo

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Mr. Swearingen, You have made my day! We are so glad you enjoyed your time with us, and appreciate your kind words more than you know. We hope you will come back and stay with us again soon. With Warmest Regards, Shelley Jenkins General Manager

"Family getaway"

4
johnsbrandi, Kemp, Texas 15/08/2021

Our visit was very good. Fun for kids and adults with the pool and game (arcade, pool tables, air hockey) areas. Staff was very friendly and accomodating. Breakfast was wonderful. Room was a little outdated on decor but was clean.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We appreciate your comments and feedback. We hope you will come back again soon! With Warm Regards, Shelley Jenkins General Manager

"Clean & friendly"

5
Go434738, dallas 08/08/2021

Thank you Pearl on the Concho for a wonderful stressfree stay! My mom and I both have mobility issues and the staff ran everything up to our room on 3 floor w/ a smile on their face.Room was spotless!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
We are so glad you enjoyed your stay with us, and we can't thank you enough for sharing your experience and your kind words. I hope you will come back and stay with us again soon. With Warmest Regards, Shelley Jenkins General Manager

"disgusting!"

1
User 02/08/2021

one live roach in the bathtub a dead one in the corner of the room,food from the last people,fleas in the sink, ac broken,smells like tobacco! this was DISGUSTING. thank god its only one night, we got a room change.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Please accept our sincerest apologies for issues you experienced during your stay. This is not the standard we expect of ourselves or that our guests deserve. Please reach out to me directly at gm@pearlontheconcho.com or at 325-653-4500. I would very much like to make this right. Respectfully, Shelley Jenkins General Manager

"Family Reunion"

5
pdierschke, Rowena, Texas 02/08/2021

This hotel is perfect for family reunions. There are game tables and an arcade, a wonderful swimming pool and a delicious restaurant, all of which are housed under one big roof with the rooms on the inside facing the pool. Very convenient and comfortable for all our family members. The staff is fantastic and made our stay comfortable and relaxing! The next reunion will be there again for sure!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
We can't wait to see you again! Thank you so much for sharing your experience. We loved having you all, and look forward to seeing you again! With Warmest Regards, Shelley Jenkins General Manager

"One night stay"

3
brookef888999, San Angelo, Texas 01/08/2021

Called to reserve two rooms for a small bridal party about three weeks in advance. Found out on the day of arrival that for whatever reason, only one room had been booked for me. Hotel was completely booked due to event in town that weekend. MOD was able to to give us a room that is typically on hold in case there is an issue with a guest room. Staff was excellent, nice, and personable. Hotel itself is outdated, with sticky carpets. Bathroom had not been cleaned at all. Dirt/hair in shower. Could hear kids stopping around loudly for most of the night.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Brooke, Please accept my sincere apology for the issue with your reservation. I am the one who made your booking, and I completely messed it up. I am so sorry. I also want to apologize about the cleanliness of your room. This is not up to our standards, and we will make every effort to ensure it doesn't happen again. I hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Unique place, great people, awesome getaway"

5
User 27/07/2021

We came in for an extended family event and ended up staying over an extra day to ourselves because we were having such a good time! The staff were friendly, breakfast was great, little bar was fun, pool and facilities were clean. It is an older building but they have kept it up. The pool looks to be remodeled within the past few years. I worked for IHG Staybridge for 5 years and can tell when things have gone through proper quarterly maintenance checks, etc. and have a habit of inspecting the room before we get settled in. It's a great place to stay and we plan on visiting again, possibly organizing a family reunion here!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate our hotel and share your experience! We appreciate it more than you know. I am so glad you all enjoyed your stay, and we would love to work with you on a family reunion. :-) Please let me know if that is something you decide to do, and we will work out a group rate for you! Again, thank you so much for your kind words, and we hope to see you again soon. With Warmest Regards, Shelley Jenkins General Manager

"The best hotel in town."

5
garmav9, Midland, Texas 26/07/2021

I always enjoy my stays at Pearl on the Concho, beds have always been comfortable and employees have always been so kind. Pool and food are great. The bar is always so relaxing and their bartenders are so nice.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We appreciate it more than you know, and we are so glad you enjoyed your stay! We look forward to seeing you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Expectations not met"

2
SemperReformanda, Coleman, Texas 11/07/2021

My family enjoyed our visit to San Angelo. Being right next to downtown was perfect with the infant. It let us hop in and out for naps and such quickly. The place was at capacity our first night which explained some issues and also why I am hesitant to be negative. The Pearl was about as expected: kids loved the pool and arcade—some machines take your money—Restaurant inside was above par with pretty good food. The staff was honestly very receptive and mostly kind. The bad was the normal expectations one would generally have about a room. When we arrived it smelled a bit strange, whatever was sprayed over it was not helping. My 9 month old quickly found some cookies under the table—they were absolutely not complimentary. That made us full stop and check everywhere for other things that our kids should not be eating; unfortunately there were. So basically the bedding appeared clean but the floor was honestly gross, our shower did not drain which drives me insane. There were several other things but they were at capacity so there is not much one can do for recourse. The most frustrating thing about supply n demand is how one will pay the most for something lesser if it is in demand. Being at capacity means paying the highest price. Lame.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Please accept my apology for the issues you experienced during your stay, we are continually working to improve our offering, and I sincerely hope you will give us another opportunity to improve your impression. Respectfully, Gerry Covarrubias Assistant General Manager

"Great, fun hotel"

5
krystal52021, Austin, Texas 04/07/2021

Loved our stay here. I can't get over how wonderful, friendly, and helpful the staff is. The room was great. A hotel, yes, but great. I missed having a microwave, but knew they didn't have one when I chose it. But the pool and play area really made the stay! The pool was clean and not cold (which makes all the difference for my little kid), and a lot of fun.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Krystal, Thank you so much for taking time to review our hotel. We are so gad you and your family enjoyed your time with us, and we hope to see you again soon! With Warmest Regards, Shelley Jenkins General Manager

"As expected"

4
User 03/07/2021

Everyone I encounter was pleasant and helpful. Rooms were decent. Hotel location was convenient to downtown shops and restaurants. Would have been nice to have microwave in room. Bathtub needed some attention. Pain was peeling off of it.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and share your feedback on your stay. We are so glad you enjoyed your stay. We are continually working to improve our offering, and I am so sorry the condition of your tub was not up to standard. I hope you will come back and stay with us again. With Warm Regards, Shelley Jenkins General Manager

"Excellent Hotel"

5
User 22/06/2021

The staff is AMAZING, Miracle went out of her way to make us feel at home and welcome!! Hotel is immaculate with plenty of amenities to keep you busy. The included breakfast is the perfect way to start your day.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your rating and review! We appreciate your feedback and are so glad you enjoyed your stay! We hope to see you again soon. With Warm Regards, Shelley Jenkins General Manager

"BEST. PLACE!!"

5
Jaz'min C, San Angelo, Texas 13/06/2021

If you are looking for a hotel that greets you the moment you come in and smiles. Where the rooms are clean, and tons of things to do; eat and drink. Also a place where there's HOT OPTIONS for breakfast not just a granola bar and fruit but actual food. This is where you need to be.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much! We appreciate your kind words more than you know! We look forward to seeing you again soon. :-) With Warm Regards, Shelley Jenkins General Manager

"Found a Pearl in San Angelo"

4
MDLacy73, Houston, Texas 21/05/2021

Decided to go visit my mom's grave outside of Ballinger and invited my 7 brothers & sisters to join us if they could. Amazingly 6 of my siblings joined us! Found the Pearl on the Concho on-line while looking for a place for us all to stay. My brother's & sister all showed up at different times, some with dogs, and all of us were accommodated by the folks at the front desk. Loved the breakfast! All of us met for breakfast and made plans while drinking hot coffee & wolfing down hot biscuits and gravy. My brother (especially his dog) enjoyed walking along the Concho River! Loved the history of the place & the story behind "Pearls in the Concho". We def found a "pearl" in San Angelo on our trip!

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We are so glad you and your siblings enjoyed your time with us, and we hope you will plan another family get together soon. With Warm Regards, Shelley Jenkins General Manager

"Never Again!"

1
User 16/05/2021

Looks are deceiving. The worst place ever! Made reservations in advance. Reserved 2 rooms side by side 1 with 2 queen beds 1 with a king. Recieved 2 rooms far apart with full beds! 1 smelled really bad and had no A/C. Beds were so uncomfortable they felt like we were on the floor! Rooms were so small with thsy we had no place to put our luggage other than the floor. The shower/ tub was disgusting you could see the nasty film all around the tub and matt. 1st night was a nightmare in the middle of the night ( 3:00 a.m.) there was a huge fight right outside our room and police were called out! Next day we went out to enjoy our day with family as planned. When we returned our room had not been cleaned or restocked. We called the front desk and were told due to covid no cleaning is done until we leave! You would think due to covid they would offer a more thorough cleaning!!! Decided on a trip to the pool area and it was full of kids running wild with no one inforcing any kind of rules for safety. We went to play a game on the putting area and the kids kept running and throwing balls hitting doors, glass / windows and the parents were too busy drinking. One kid ran into us and we decided to report it. On the way to the front desk one of them threw the ball towards us and if I had not moved back it would have hit me in the face! They did come ask them to stop but that didn't last long. Then the same kid walk by me and said I had a wild hair up my ??? At this point there was no parental guidance and management had no control over the situation. I feel I wasted my money at this place. I will NEVER use this place again! And I can not recommend it.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Please let me begin by offering my sincerest apologies for issues you experienced during your stay. It is important to us that all our guests have a positive experience at our hotel, and we work very hard to address any issues quickly. I would very much like to get some additional information. I hope you will contact me at 325-653-4500 or at gm@pearlontheconcho.com. Again, on behalf of everyone here at the Pearl on the Concho, please accept by apologies. Respectfully, Shelley Jenkins General Manager

"Great overnight experience!"

5
Mickeyud, Wink, Texas 10/05/2021

Check in was quick and easy, the pool is great for the kids. You can visit the bar and then sit on the deck and watch your children play in the pool or take your drink to go and walk around the hotel. Staff was very friendly.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for rating and reviewing our hotel! We are so glad you enjoyed your stay, and we hope to see you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Pleasantly surprised"

4
User 08/05/2021

I planned a short trip to San Angelo for a little getaway from my contract work here in west texas... my quick Google search didn't garner me this gem... bud had to point it out. Happy he did... the young lady at the front was amazingly friendly, helpful, and obviously enjoyed what she does (makes all the difference). Great big pool, put-put, pool tables, arcade, restaurant and saloon all in side?!?! Right beside the river.. Yes please. A brief walk to historic downtown... was so very pleased with my stay. Thank yall.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. You have absolutely made my day! I am so glad you enjoyed your time with us, and we hope to see you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Best hotel in San Angelo"

5
U_uwood, Wink, Texas 08/05/2021

We come stay at this family friendly hotel anytime we are near this area. Hotel room is always clean and staff is always very friendly. Prices are very affordable. Big swimming pool for the kids. It has a nice air hockey table and two pool tables for those not wanting to get wet. Breakfast is very good as well. I highly recommend this to anyone wanting a good nights rest.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your review! We want everyone to enjoy their time with us, and we are so glad you did. Please come back and see us again soon! With Warmest Regards, Shelley Jenkins General Manager

"AWESOME, if advertised correctly. Kid/family friendly resort/ not conference center"

3
calistacicero, Austin, Texas 05/05/2021

When I hear "conference center" in a residence, I think that place will be semi adult friendly. This was a daycare. The pool could have been nice if my group and I weren't getting splashed/hit with noodles/ having balls thrown at us from 8:30pm-11pm. So many kids you can't move is the quantity of children I am talking. My group was adults over the age of 30 most over the age of 50. We wanted to relax in the pool/hang out/chat after a long day. No way. I got to my room and it was my pleasure to see my neighbors with 5 kids, one of whom loved the splash game. They need "adult swim hours" or an "adult pool". Period. I was looking forward to playing ping pong, or taking part in some of the activities the atrium offered, but no. It was an over max capacity Chuckie Cheese. Luckily this was a fun trip for adults not a business trip. If I planned a business trip or conference here, I would never recover. Also be weary of room security. It states in multiple locations that a safe will be in your room. I stayed in room 125, and believe me I checked everywhere. I just got back from a vacation to The Flamingo, where I had my don't disturb sign up, and returned to my room with all my medications/laptop stolen, and sign removed. Believe me when I say I checked high/low for a safe. Maybe there was one, but it certainly wasn't in plain sight, or under the bed, in the closet space, in a drawer, under the desk, under the fridge or behind the tv. Luckily nothing was taken from my room. An improvement this hotel MUST make for the guests/the staff is having do not disturb signs. Like whats that guys? I am hoping the woman who walked in my room Sunday afternoon was housekeeping but who knows. I had the deadbolt on while I was taking a nap after making a don't disturb sign, and a lady just walked in my room. I was very confused. Also just have extra pillows in the room. 2 flat pillows for a king size. Cmon. Also both sides of the bed need outlets. This could be a great property if it was advertised correctly and adjusted a bit. I liked the concept of the atrium/bar/restaurant. Needs some rules or modifications to make it useable. The rooms were shockingly clean. Bed was comfy/ (aside from pillows) Desk was nice, really liked the desk. Fridge was nice. TV/channels offered better than my house. Shower was bizarre, well bathroom was overall bizarre. But good water pressure, temp. Front desk was friendly and helpful. Super informative, sweet, and nice. All staff was awesome actually. The maintenance man I encountered was a sweet heart, the ladies at the pool were nice and pleasant. Even the lady Im assuming was housekeeping that walked in my room, was really nice. If she wasn't house keeping then she was definitely the nicest intruder I have ever experienced. I was half asleep, so she was housekeeping as far as Im concerned for my mental health. The complimentary breakfast? Bravo. That was the best perk in my opinion. Bagels, and biscuits and gravy go along way in my book, and not drive thru food is hard to find in San Angelo. Location is good, parking is ample. Again just change the name to Pearl on The Concho SureStay Collection by Best Western, Family Resort. 86 conference center in the title, also if you say you are going to have safes in every room, have safes in every room. Get do not disturb signs. Add like two more pillows, minimum to the rooms. Let me take a my not glassware to the pool. Im thirsty I want water at the pool while I'm being beat to death by noodles. Implement adult hours for pool, or get adult only pool/ or even hot tub.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for sharing your experience and insights regarding our hotel. We sincerely appreciate your feedback. I am so sorry you were expecting a safe in the room. Would you mind sharing where you saw this information? We try to ensure that all on-line information is accurate, and I would very much like to find where this information was found so we can correct it. I want to thank you for your comments regarding the staff. Ensuring all our guests are treated with respect and given great service is really important to us. Our business on weekdays versus weekends is very different. We are very much a family hotel during weekends and holidays, and I am so sorry we didn't do a better job of communicating that to you. I hope you will come back and give us an opportunity to provide you with a 5 star stay. Respectfully, Shelley Jenkins General Manager

"Pleasant"

3
L3037GPheatherm, Hawaii 30/04/2021

Check on was easy and they let us check in early Friendly staff and even took us on a small tour Would be great if you have kids and had an inside room We were happy with the outside room ..no chlorine smell and quiet The pool was warm but not as clean as I would like ..did not stay in for long as foreign debris floating around ..cloudy and lots of chlorine.. Room was clean but the whole place needs some TLC Pillows uncomfortable and no macro wave Ok amenities and had a fridge and coffee in room Probably would not stay here again ... Breakfast was not to my liking ... They also charge a $40 fee that you get back ..hopefully I will get it back ...checkout was friendly but couldn't get a receipt as the copy machine was broken ..said they would email but still do have it

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel. I am so sorry you were disappointed in your stay, and we will use your feedback to try and ensure a better guest experience. I sincerely hope you will give us another opportunity to improve your impression. Respectfully, Shelley Jenkins General Manager

"Green's Anniversary"

5
User 27/04/2021

The staff was great. We had a wonderful time. The room was very clean and the restaurant had great selection, the food was very good. We will be coming back. And will recommend this Hotel to our friends.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
I can't thank you enough for your kind review! We are so glad you enjoyed your time with us, and we look forward to seeing you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Very nice location and great amenities for kids"

3
User 18/04/2021

This is a great location and hotel includes lots of amenities for kids: a beautiful atrium with a large indoor pool, miniature golf, pool tables and various other arcade games. There is a saloon and food area upstairs overlooking the play area that is very pleasant. The dining menu is decent, but the free breakfast could use improvement even with the Covid restrictions. All of the staff we encountered (with the exception of one) was very friendly. The average rating is due to the condition of the hotel. While clean, the decor is pretty outdated. Our room, which was on the outside, had some issues. One was that the shower fell apart when I tried to use it. To the hotel's credit, it was repaired within minutes of reporting it. There were a few other things that were just a sign of age and will hopefully be upgraded soon. I would stay here again, but I will be sure next time to specify that I want an inside room. When I booked my stay, the picture of the hotel did not show outside rooms, and I failed to notice in the details that the room I booked was exterior. The exterior rooms in the main building are, in my opinion, not particularly easy to access if they are on the second floor. There are elevators inside the building, but there are still a few carpeted stairs where you have to pull your luggage up, and if there is any kind of wind or blowing rain you are probably going to get wet getting to your room. The outdoor stairs are concrete and slippery when wet, and no handrail, either. All in all, though, a pleasant and unique place to stay within walking distance of some shops and dining, and I look forward to seeing improvements that will bring it up to Best Western standards.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, please accept my apology. Providing a great customer experience is very important to us, and I sincerely regret we missed the mark so badly in your case. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 325.653-4500. Sincerely, Shelley Jenkins General Manager Pearl on the Concho SureStay Collection by Best Western

"333 restaurant and saloon was surprisingly delicious!"

5
JReneeTravels, San Angelo, Texas 03/04/2021

Visited family spending some time here with kids at the pool and we decided to eat here and have some drinks. Signature Cocktails were unique and very well made! Must try the mojito with prickly pear syrup-so refreshing. The pizza is good and the chicken fried steak is wonderful ( and that's coming from west Texans who are picky about chicken fried steak!) We had to try this shot called an oatmeal cookie shot which was sooo yummy! Think we found our new happy hour spot. Yes it's in a little bit dated hotel indoor pool area (high class snobs will not approve); but it's nice to people watch as you eat and drink and the pool area is kept very clean and doesn't smell bad like some indoor pool areas. The food and drinks spoiled us so much that when we went to Dallas a week later and stayed at a so-called high end hotel with 2 restaurants we were disgusted with the poor quality and high prices compared to the wonderful food and original cocktails we had at 333 restaurant and saloon in this pearl on the concho hotel. The hotel rooms themselves are still a tad dated but clean. Nice for families with kids that need stuff to do like swim and play games and miniature golf

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Thank you so much for your wonderful review! We appreciate your comments and are so glad you enjoyed your experience. We look forward to seeing you again soon. Again, thank you for taking time to review 333 Restaurant and Saloon and Pearl on the Concho. You have made my day. With Warm Regards, Shelley Jenkins General Manager

"Comfortable stay"

4
User 31/03/2021

My wife and I were in town to watch my daughter run a 5 K race at the State Park. My daughter had suggested the Pearl on the Concho as a good location due to the atrium and common areas to relax and visit. It was great grand daughters played in the pool and took advantage of the Arcade several times. We ate at the restaurant the evening we arrived and it was nice. Food was good as was the service. The hotel was close to several fine restaurants in the old historic downtown area. We visited several. We will definitely be back again.

Shelley Jenkins, General Manager at Pearl on the Concho SureStay Collection by Best Western, responded to this review
Dear Bradley, Thank you so much for taking time to share your experience here at Pearl on the Concho. We are so glad your daughter recommended us and you and your family enjoyed the atrium, pool and restaurant. We look forward to seeing you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Fun for the kids!"

4
jlsbowden, Tomball, Texas 17/03/2021

Funky little old school place. The atrium is a wonderland for kids of all ages! If you don't want the noise, just book an exterior room instead of interior. It's not a new hotel, but it's clean and decently priced and within walking distance of food and shops.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to share your experience. We are so glad you enjoyed your stay, and we hope you will come back again soon! With Warm Regards, Gerry Covarrubias Assistant General Manager

"Great place for kids and grandparents!"

5
m d, Abilene, Texas 13/03/2021

We were pleasantly surprised. The whole experience was excellent. Only glitch was a little problem with the toilet but they fixed it ASAP. Our 11 and 12 year old grandchildren absolutely loved it! More activities for them and all in a safe secure area. One of the best indoor pools we've seen and the water was perfect. We will be going back!

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel We are so glad you enjoyed your stay, and we hope to see you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Pearl on the concho"

2
User 08/03/2021

This has always been our place to stay when we come in town to see family and we have always enjoyed but this weekend was very disappointing we stayed 4 days and never got room service when I called and asked for room service 2 days housekeeping couldn't even come in and pick up the trash n was very rude when we asked for towels

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Please accept my apology that you were disappointed in your stay. This week-end was very hectic which does not excuse our Housekeeping department not performing up to par. I will definitely address this issue with them and this issue should not occur again. Once again, please accept my apology and I hope that you give us another opportunity to make this up to you. Respectfully, Gerry Covarrubias Assistant General Manager

"Great place"

5
cowboyup20012003, Ozona, Texas 28/02/2021

This is a great place to come with your family if you just want to get away for a few days or even just for a night. They have a nice and family friendly place and something for all ages to do. The staff in the restaurant as well as the hotel staff were friendly.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel We are so glad you enjoyed your stay, and we hope to see you again soon. With Warmest Regards, Shelley Jenkins General Manager

"Great experience"

5
User 24/02/2021

Everyone was helpful and happy to speak with guests. Employees make you feel like a priority. Attention to details throughout the entire building. Staff was there to assist and make a better experience for all. Great place for families, yet quiet enough to nap during the day.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay, and your kind words about the staff are so wonderful to hear! I will definitely be passing them on. Please come and stay with us again soon! With Warmest Regards, Shelley Jenkins General Manager

"Great place"

5
janeefoster, Allen, Texas 22/02/2021

This place is great! Fun for family and VERY affordable. The front desk was very helpful. The weather during our stay was very cold and many places lost power and water. The hotel was careful to make sure our needs were met and we were comfortable the whole time we were there.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate our hotel! We are so glad you enjoyed your stay - despite the weather! We hope you will come back and visit us again soon! With Warmest Regards, Shelley Jenkins General Manager

"Best kept secret for a getaway with kids"

5
User 28/01/2021

This hotel is very reasonably priced, clean, and well maintained. They have an atrium area where kids can swim, play mini golf-arcade games-pool, all while being watched over by their parents who are lounging by the pool or enjoying the restaurant upstairs overlooking the atrium. We were in town for a large competition and there was only one other family involved that was staying here. The charm of it, for me, was the fact that it wasn't crowded and most things were still open in spite of COVID (with precautions). The staff was friendly and knowledgeable (I'm specifically speaking of Megan here). We will definitely put this on our list of quick weekend getaways when it is too cold for camping and we just need a break.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay! I will pass on your kind words to Meagan - it will make her day! We look forward to seeing you again soon. With Warm Regards, Shelley Jenkins General Manager

"Two Rooms Over New Years: Need a "Good" Option"

3
mlotto7, Surprise, Arizona 01/01/2021

We booked two rooms for several nights and stayed over New Year. There really should be an option to check GOOD - as the only options on Tripadvisor is Average or Very Good. There can be a huge variance between those two ratings and this hotel is an example. Our rooms were clean and comfortable. The beds were comfortable and the rooms were equipped with flat screen TV, refrigerator, coffee maker. Everything worked as it should. Our rooms were outside (not inside the atrium). Breakfast was provided. It was nothing spectacular, but was hot food and included for free. The staff working the breakfast were kind and helpful. We went to the 333 restaurant/bar one evening and the food was decent-to-good. I don't think we would go out of our way to eat here again. Our server was super fun and professional. We played several games in the atrium area and had fun. We never used the pool, but plenty of kids and families were having a nice time in the pool. Staff were constantly cleaning the area (middle of pandemic). The hotel is aged, but clean and safe. Location is great. It was a bit nostalgic for us as most of these styles of hotels are disappearing. Improvements needed: One of the TVs in one room did not get all the stations that the other was getting. We are a tech savvy family and tried to fix it, but couldn't - the signal kept getting lost and stations were scrambled. We asked for help at the front-desk, but to our knowledge this was never fixed. The building is older and during our stay it rained and snowed hard. Everywhere we went in the main areas there were buckets on the floor catching leaking water from the roof/ceiling. It was really bad in the restaurant area and kids play areas. Lack of insulation and noise were a problem (older facility) for both of our rooms. The walls seemed very thin as we could hear people next to, and above us. It was worse when they smoked outside as our heater/AC unit pulled in their smoke, and we could hear every conversation from people outside smoking - especially at night. The building just isn't well insulated. The rooms have nice refrigerators, but no microwaves. A microwave would be nice. All of these things can be overlooked for the positives like cleanliness, comfort, and uniqueness of the hotel and professionalism of the staff. There was one front desk gentleman who might have been having two really bad days during our stay, or just dislikes his job (we are unsure) but, he was curt, and not service minded. It felt like more an inconvenience for him to talk to guests/customers...but, this was one individual and the rest of the staff were awesome and fun. Overall, we had a really nice stay with a few 'misses'. Not sure we would return simply because of the noise and smoke smell (marijuana at times) and one rude staff member can leave a lasting impression on the rest of the team who are doing everything right (unfortunately).

Christina Juarez , General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you for taking time to share your experience. Please allow me to apologize for the issues you experienced. We had a hail storm that caused significant damage to our roof, and although the repairs were scheduled to start before New Year's, the weather resulted in delay. However, we are currently getting a new roof, and this will hopefully address the leaking. I would also like to apologize that a member of our staff left a negative impression during your stay. We really pride ourselves on providing great customer service, and I am always concerned when we miss the mark. I also regret the issue you experienced with noise and smoking outside your room. I left you a voice message, as I hoped to have the opportunity to get some additional details. I would very much like to make this right. Please feel free to reach me at gm@pearlontheconcho.com or at 325-653-4500. Respectfully, Shelley Jenkins General Manager

"Always great!"

5
Jaz'min C, San Angelo, Texas 28/11/2020

I always know I can count on my friends at The Pearl Surestay. My rates are non beatable, the vibe is always so loving & welcoming! Really makes sure to go above and beyond. You arrive as strangers, but leave as friends, for sure! Thanks guys!!

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Jaz'min, It is always a real please to see you, and I am so glad you enjoyed your stay. I will pass on your compliments to the staff, and we look forward to seeing you again soon. :-) With Warmest Regards, Shelley Jenkins General Manager

"Great Air Conditioner!"

3
marionclarkfla, Summerville, South Carolina 15/10/2020

This hotel is in a great location...not far from the remarkable little town of San Angelo...a taste of Americana for sure. The staff is friendly and accommodating too. The hotel was a former holidome so there are rooms with outside access and rooms with inside access (poolside). The pool area is very nice, clean, plenty of seating with pool towels on each chair, ping-pong table, pool table, gameroom with pay video games and restrooms. It would be a great place for a growing family to get away for the weekend. The rooms are dated—very dated, but our room (an inside room) had an air conditioning unit that was by far the best we have had on our month-long road trip. The unit was quiet, remote-controlled, and responded exactly to whatever temp or fan speed you could want. Our experience is that most hotel rooms have very noisy units that give you whatever temp and fan speed it wants no matter what you plug in. Plus this system did not fill the room with humidity, which we also consider a huge plus. I would have given more stars for this hotel except that the rooms need updating badly (even the sheets are worn out with no elastic and must be replaced tomorrow) and the flatscreen was snowy, kept flashing, and had a static sound constantly. The manager told me they were having trouble with the cable company for the last couple weeks. Not good.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel. I am so glad you liked the a/c system in our interior rooms. They really are an upgrade from some other systems out there. I am so sorry that you experienced issues with your television. We were having problems with our Suddenlink service and were working diligently to get it resolved, but I completely understand that doesn't make it any less frustrating for our guests. As a historic hotel, we are constantly working on upgrading and improving our facility. COVID-19 has done a real number on travel and tourism businesses, and we are no exception. However, I promise we will continue to work to improve our offering. I sincerely hope you will give us another opportunity to give you a 5 star experience. Respectfully, Shelley Jenkins General Manager

"True gem"

5
User 21/09/2020

Absolutely amazing service and very clean room. Adam was superb in making all the arrangements. Great place for family and pets. Park and trail across the street, pool and mini golf indoors in the atrium. I'll always book my stay here!

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Matthew, Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay, and I will definitely pass on your kind words to Adam! We look forward to seeing you again! With Warm Regards, Shelley Jenkins General Manager

"Pearl on the concho"

5
617margeb, Albuquerque, New Mexico 02/09/2020

Perfect place & super clean & close to 17th wing.quiet at night .price is great friendly staff ,everything was a delight.nice town & great hospitality at this hotel .food was great .the entire staff & all was just perfect. The grounds are also clean .

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel! I appreciate your feedback so much, and I am so glad you enjoyed your time with us. We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Historic, But Needs Some More Updating"

4
The_Case, Lewisville, Texas 11/07/2020

This is Best Western's only entry in San Angelo, and because Pearl on the Concho is historic, I figured, why not? As a Texas Longhorn fan, my room's wall color certainly did not disappoint, as it was burnt orange. The room itself was, overall, good, with a great HD TV, good restroom, great shower with pressure adjustments (always a hit!), and the most unusual (but welcome) air conditioning arrangement I've ever seen. The cold air stayed on all the time and the flap moved up and down so the air does not all come down to one spot all the time. Very convenient. This hotel has both interior and exterior corridors (and I chose interior because it's safer and more secure). With that being said, why am I giving this hotel just four stars?? As I've read from other reviews, the hotel was undergoing some renovations, although on my visit, there didn't appear to be any. What was wrong? Well, the atrium, despite the best of intentions, has a very weird design in trying to allow for different amenities covering what once had to be a motor court. Secondly, the only way to get from the front entrance to the room (in my case, it was on the FIRST floor) was on some steps, making it very dolly-unfriendly (and this hotel has four dollies!). And while the kind lady from the front desk offered assistance upon my arrival, this doesn't erase the glaring weakness. Otherwise, you had to stroll around the parking lot to get to your entrance. And none of the doors are sliding doors (BE WARNED), as every entrance/exit door just screams 1960s-era hotels. It was hard enough having to get in when unloading, as you have to use your room key on a pad. After day trips and evening eats, the pad then wasn't so bad. But what was worse was getting out! You had to push a button................several times.....................before finally getting a green light. You'd think technology would be more advanced than that to allow access. All in all, the service at the desk was very good and helpful. Housekeeping did have one blunder during the week in fulfilling what needed to be refreshed in the room (and that was via a checklist due to COVID-19 restrictions), but the incident was quickly resolved. Good visit as it was, with a good room, but that's the least of the problems. Right now, if they could just update the doors at each entrance/exit to today's standards, not to mention adding a dolly ramp from the lobby to the corridors, then this Texan will come back for another visit.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you very much for taking time to share your experience. You are correct about the atrium - we were one of the original Holiday Inn Holidomes from the late 60s - early 70s, and the layout is very similar to what it was back then. I also want to apologize for the issues you experienced getting your luggage to your room. During the current owner's 2.5 year renovation of the property (it had been closed for several years when he purchased it) - 2 elevators were added to the hotel. In addition, the side doors allow for access at the atrium level, but it seems we didn't do a very good job of directing you to the easiest way to get to your room. We will work to do better, I promise! :-) Having new doors is definitely on our wish list, and the owner is constantly making improvements to the property. Over the last year, we have updated flooring and lighting in the restroom and vanity areas, as well as some of the common areas of the hotel, and we are currently replacing curtains and other room amenities. Again, thank you for sharing your experience, and I am sorry the door situation and our failure to communicate better negatively impacted your stay. I hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Great"

5
Jaz'min C, San Angelo, Texas 08/07/2020

From checking in to the room, to the cleanliness of the room, the night was great, breakfast was hot and grab&go, was about to get a late check out with no problem.! Very great staff, and always great attitude.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for your review and kind words - we really appreciate it very much! We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Disappointed"

2
User 14/06/2020

We stayed here many times as a child and I looked forward to sharing he experience with my children. Housekeeping came by around 10:30 we weren't ready to leave the room yet so when we did leave the room about 11 I stopped by the front desk and said we are leaving for the day so housekeeping could come by. Came back at 2pm. They had not come yet we got ready for our function and left again. We returned at 7:30 they still had never come. I stopped back by the front desk and said can we please get some towels as housekeeping never came today and they said we will send them right up. Came back around an hour later. Still no towels. Called the front desk and asked for towels again. They said they would send us some and at 11:30 we had to go down and they finally gave us some towels. I stopped by the front desk in the morning and they were tokenly concerned with my complaint. But only offered what I felt was an indifferent apology. Too many hotels in San Angelo to return to this one.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Catherine, Please accept my apology for the issues you experienced. There is no excuse for a guest's requests to go unanswered. I am not sure what happened with maid service to your room, or the delivery of towel when you asked for them, but I will be looking into this matter to ensure it is not repeated. If you would be willing, I would appreciate it if you would reach out to me directly to discuss you experience, I can be reached via email at gm@pearlontheconcho.com or at 325-653-4500. Again, I am so sorry for the issues you experienced, and I would appreciate the opportunity to make it right. Respectfully, Shelley Jenkins General Manager

"Weekend Getaway"

5
156ginae, Midland, Texas 07/06/2020

We went to escape and unwind for the weekend. The kids LOVED swimming in the indoor pool. They also enjoyed the small arcade. They didn't stay out of the pool long enough to play putt putt or air hockey, but those were available. The decor was nice, the inside was comfortable and clean. Our room was near the pool. The beds were softer than I prefer, but we still all slept well. A/C worked great and was so quiet we couldn't even hear it! Our room was clean and comfortable. We would recommend staying here and will most likely return again ourselves.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay and the kids enjoyed the pool! We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Historic Hotel on the Concho River"

4
User 11/02/2020

The interior pools, miniature golf, and arcade are very popular with families. Good free breakfast included. Two blocks off Block One, the historic block of San Angelo. Undergoing some remodeling now.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Sherry, Thank you so much for taking the time to rate and review our hotel. We are glad you enjoyed your time with us and hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Fun Relaxing trip with friends!"

5
Doug L, Azle, Texas, United States 06/02/2020

Our PCSP group went down to San Angelo for an event last weekend and in the past they had stayed at this hotel so we decided to as well.. I a glad we did, it is an older hotel, but nice and clean, you could smell the clean when you walked into the lobby. They were very willing to work with us as well on rooms and rates! The sweet lady that runs the bar and restaurant was awesome, we stayed there all Friday night for drinks and great food, really no need to go anywhere else... Thank you staff for taking care of our group, we will be there next year for the parade and will stay with you guys!! We will be taking our kids and grand kids down in a few months to enjoy the atrium with the pool and different games.. Great place to stay!

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We are so glad you enjoyed your stay! We look forward to hosting you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Each time it's a little less attractive"

3
pocahauntis, Pueblo, Colorado 03/01/2020

We've stayed here 3 years in a row now on our way thru San Angelo. The area surrounding it is very nice and the dogs love it. There were just many things this time that cumulatively were not impressive. I was looking forward to swimming, but the pool was closed. Ok I get that. Gone is the breakfast buffet and instead they bring you a small heated up frozen breakfast biscuit. The doors and general maintenance is deteriorating. One guy online reported bedbugs, but we didn't see evidence of that. The checkin guy was sick and coughing into his hand, then using the same hand to give us our invoice and keys. He finally relented to the woman next to him. Probably won't be back.

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
I am so sorry you were disappointed in your stay with us, and I sincerely apologize the pool was closed during your visit. We are constantly working to improve our offering, and regret we missed the mark in your case. Our breakfast buffet is offered on weekends, and we will soon be providing it 7 days per week. I sincerely hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Oldie but goodie"

4
Roy S, Richland Springs Texas 05/11/2019

We stayed here for the cowboy gathering in September. Rooms were clean, and check in was easy. Quiet and right downtown, next to the river. Not a large breakfast, but adequate. Will consider staying here again.

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel! We really appreciate you sharing your experience. We are always working to improve our offerings, and we hope you will stay with us again! With Warm Regards, Shelley Jenkins General Manager

"A great place for families"

5
User 19/10/2019

Pearl on the Concho is a unique place to stay. Staff was extremely helpful and courteous. Room was comfortable, clean, updated. The huge indoor atrium with pool, putt putt, arcade games is a family feature not seen anywhere else I have been. Onsite restaurant and bar just round off the great value and uniqueness of a Pearl on the Concho river. We will be back!!!

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to review our hotel! We are so glad you enjoyed your time with us and look forward to seeing you again soon! With Warm Regards, Shelley Jenkins General Manager

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