Best Western Plus St. Louis Airport Hotel, Saint Louis
Il Best Western Plus St. Louis Airport Hotel è situato nel centro di Saint Louis. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive. Il Best Western Plus St. Louis Airport Hotel si trova di fronte all'aeroporto internazionale Lambert di St Louis e a soli 10 minuti in auto dal centro di St. Louis. Siamo lieti di offrire ai nostri ospiti una colazione all'americana a buffet gratuita, servita ogni mattina nella nostra spaziosa sala ristorante, oltre a numerosi altri servizi, tra cui piscina al coperto riscaldata, palestra con attrezzature all'avanguardia, servizio di lavanderia, business center e servizio navetta GRATUITO da e per l'aeroporto.Inoltre, tutte le nostre comode camere dispongono di minibar, microonde, macchina per il caffè, asciugacapelli, ferro e asse da stiro, accesso a Internet ad alta velocità gratuito e televisore LCD a schermo piatto da 40 pollici con un'ampia scelta di canali tra cui HBO.Ci troviamo in una posizione comoda, a breve distanza da molte delle principali attrazioni di St. Louis, dal Gateway Arch che conduce al Busch Stadium e dall'Enterprise Center.L'hotel è a pochi minuti dalla University of Missouri St. Louis e da molti quartieri commerciali.Il nostro personale cordiale ed efficiente è a tua completa disposizione. Vieni presto a trovarci al Best Western Plus St Louis Airport Hotel! Ti auguriamo un soggiorno gradevole!
Best Western Plus
St. Louis Airport Hotel
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"Staycation"
Always a nice stay. Clean, Quiet and Convenient. Rated 4 because the pool was not heated. We stay here often and would definitely recommend. Close to restaurants and major highways. We will most definitely be back!
"Bed Bugs Beware!!!"
We were awaken by bed bugs and, manager, Helen Capps-O'Neal, did nothing to rectify the situation. She also did not provide us coins to use the laundry facility although we never planned to use them UNTIL we were met by THEIR bed bugs. All we were offered was to be moved to another room. Yeah right!! We still have not received a refund for that night or the following night that we refused to stay because of this situation. The front desk employee said that this was a regular occurrence for them and that they had just some rooms for bed bugs. We will be seeking legal action.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Ms. Elvony, we find your fervency to share mis-information unfortunate. I am sorry to hear you were dissatisfied with the prior responses to this same misinformation that has already been replied to in our emails, however we have been nothing short of hospitable leading up to this point. As stated in our several previous engagements, after a thorough review there have been no bed-bugs to be found, NOR did any staff member inform state this is a "common occurrence" or anything of that nature. On the contrary what was stated is that the hotel does not take this accusation lightly and we do everything in our power to ensure an incident does not take place including (but not limited to) spraying for bugs and unfriendlies monthly. Per our several prior emails, a resolution was promptly provided, and you may reach out to the hotel directly in order to discuss further if you wish.
"Super Friendly"
We had a late check in and had nothing to worry about. Greeted when we arrived by name and helped get us what we needed for a late night snack. My group loved our pillows, so we had some new ones packaged for purchase when we checked out, it was great!
"Great hotel stay"
This was a very hospitable hotel! They had shuttle service to and from the hotel which helped with our stressful flight cancellation. We had a nice, clean room, good breakfast, and friendly service. Ocean at the front desk was friendly and let us stay in the lobby to wait for our later flight. Will stay again!
"Great place will stay again"
Great hotel would stay again, clean , good location, friendly staff, clean pool , comfortable beds and i felt very safe, clean lines, clean room hotel is updated with breakfast, the parking lot was full the weekend i stayed, clean lobby , and back hall nice sitting area in back hall, i ready enjoy my stay
"Nice hotel near airport and concert venue."
Bathroom was nice and clean, the bed was comfortable, parking was easy and they offered several amenities but I didnt use. They offer a pool, breakfast, gym, and snack center. Everything was new looking.
"Family Reunion"
Excellent hotel, clean, there was a nice meeting room available for large parties. The beds were very comfortable. Everything was modern and up to date amenities. Room services was wonderful. We did not have to ask for anything.
"Best beds around!"
This place is practically brand new throughout. It was rebuilt a couple years ago after a fire destroyed the old building. The pillow top mattresses are incredibly comfortable. The rooms are very nice. Breakfast buffet is awesome!
"Hotel with very good location"
Room was clean and spacious. Very comfortable. But for us it was expensive: we paid 20,000 points. We consider that too expensive for the kind of service they provide. The receptionist who checked us in (July 6 around 3 pm) had a weird demeanor. He (a young man) seemed to be angry or upset. My wife and I had the same impression: he was talking to me in a kind of aggressive way (just to give information!). He needs to be retrained or look for a job that he can enjoy. On the contrary, the woman who checked us out (July 7 at 10:50 am) was very nice. The swimming pool had a cloudy water (I was unable to see anything -with my googles- under the water!) Location was very good. We will probably do not stay there again (there are many hotels with better service and lower price in St. Louis).
"Above and beyond before we go up up and away! "
I just wanted to give major props to Jason and Abril here at the St. Louis airport hotel. They have gone above and beyond our entire stay. We were looking for Chinese food in the area and they recommended the place they order from which was top notch. Not only that but later they came and knocked on our room they found out at Check in we were getting ready to go celebrate our anniversary on a trip and they came up to our room and gave us a personalized card from them congratulating us on our anniversary. The sweetest thing and also not only a great memory to start our trip, but also a small token that will for sure help us to choose this destination when flying out in the future!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Psfee13, we take great pride in our team for this very reason; thank you for sharing your inteeraction with Jason and Abril! We hope your anniversary trip was memorable and provides smiles and smiles upon recollection. Until next time!
"Close to airport and alamo car rental"
Good for a nights stay if you have a late evening or early morning flight as it is close to the airport. The customer service is good, the rooms were clean. Breakfast was average. Sausage gravy was cold as they forgot to turn on the crock pot.
"GREAT Experience"
Jason and the team at Best Western Plus blew my expectations out of the water. The hotel was nice and clean. Jason was over-the-top friendly and answered questions with enthusiasm. There is a shuttle from the hotel to the airport and they allow cars to stay on property for a fee. It made our trip so much easier. I will be staying there every time we use the STL airport.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
AngelaR9931WD, thank you for the kind review of Jason and team! We strive to provide quality and memorable customer service and are greatful you chose to share your experiance. We look forward to being yout home away from home!
"Good place to stay--value for money."
Good, clean hotel; with professional and helpful staff, good amenities. Pretty good warm breakfast. No complaints about anything. Nice, peaceful sleep at night. Good location--just across from the airport and very close to the city.
"Stay before vacation"
I had this hotel booked so I was close to the STL airport for my flight the next day. Southwest canceled my flight at 2:40 a.m. the morning of my check in. My cancellation time had passed yes, but I no longer needed this room, and wanted to cancel so the room could be used for stranded Southwest fliers. But this hotel refused to cancel, even for an Elite member such as myself. I had to drive an hour and a half to stay at this hotel just so I could use the reservation instead of being charged for two rooms that I didn't stay in. The hotel is fine, but a few staff members need to be trained on use of travel cards and how to enter them in the system for the guest. This hotel could have been a little more flexible with the cancellation as well. Seeing the drama that was going on with Southwest, it could have easily been canceled and upcharged for other guests use.
"Get rid of unpleasantness"
Unpleasant checking experience very disrespectful and nasty attitude by a flamboyant individual named Jason. This person can sink a ship by himself and can responsible for the difference in 3 star and 2 star.
"Definitely better places in the area"
Room was clean, breakfast needed more attention and almost no breakfast drink options, coffee was machine instant, shuttle was 15 mins late even though we were told to be early! It was also cold and the shuttle was just setting in the parking lot, the elevator had a sewer smell, a lot of small reasons
"Great Motel"
The staff were friendly and helpful and visited with us. Both rooms were clean and in great working order. The breakfast had a good selection and was well stocked. Great value. We would stay again if in St Louis.
"Great value and convenient parking for travel"
They offer parking for $10 a day and a shuttle to the airport. This service was convenient and perfect for my flights. Plus the rooms was clean and and nice. Made my travel easy and the price couldn't be beat! As a single female I felt safe and welcome.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
mlusardi2022, safety is of paramount priority at our property and we are thrilled we were able to take some of that travel stress off your plate with both staffing, location, and our park and fly option. We look forward to hosting your future visits when traveling.
"Great Stay Before Our Flight"
We had an absolute great stay. At check in, I spoke with April (I believe that is her name). She went above and beyond! She initially put us on the 4th floor. We were ready to go on our way. I asked her where the stairs were as I am claustrophobic and don't do elevators. Without even asking, she changed us to the 2nd floor. We had a fight out the next day, she told us to make sure we watched our flight as it was supposed to snow. We thanked her and went on our way. Our room was very nice, and very clean. Our was very quiet as well there. Yes, you hear planes and the highway but still you couldn't hear other guests. Check out was easy as was the shuttle. We will definitely go back!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
755jneh, thank you for taking a moment to share your experience. We appreciate your recognition of April, our front office manager extending top-notch customer service! We strive to ensure all guests feel safe and homey in their home away from home amongst travels. We look forward to your future visit when next in town.
"Nice hotel, excellent staff"
The front desk clerk, Jayson, was awesome. Very helpful and accommodating. This hotel is very clean and very nice. It's not in the best neighborhood, but it's very close to the airport. I always stay here when flying out of STL
"Almost a 5"
I really wanted to give you a 5 star rating, but the condition of the room and the guy working evenings weren't up to standard. I had to clean something off the headboard that looked like someone opened something carbonated and it sprayed. Also there were parts in the bathroom in disrepair. The guy working in the evenings didn't acknowledge us one night and the next was no where to be seen both times we returned. There was someone sleeping in front of the TV. Unsure if that was him. We were greeted by a wonderful woman when we checked in and the location to the airport couldn't be better. We were able to return our car the night before we left and take the shuttle to the airport in the morning. Budget was within walking distance after dropping it off. If you are a light sleeper the side facing the airport is not going to work. You hear planes, trains, and I70. Also. If you are next to housekeeping you hear their carts in the room next to you rolling around. Overall we would stay there again with a little adjustment to our room.
"Horrible"
Front desk clerk at check in was horrible. She didn't want to do anything to help me and she also made alot of smart remarks even though I stayed calm and I didn't get upset with her either just figured that she was having a bad day
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
We again apologize, however as previously mentioned in our reply to your corporate survey regarding your misunderstanding to stated policies on the platform chosen to book your reservations. All amenities provided are clearly outlined in verbiage or with images. Regarding credit card transactions, we do take our guest's security and the safety of our property very seriously. Unfortunately we do not accept credit cards that are not imprinted with the registered guest's name without proper identification, cards without names at all or cards that have previously declined. This is for that identity safety of our guests and that of the hotel itself. We are glad you still chose to stay with us without further issue!
"Good stay"
Good stay. Very clean, modern, updated. Quiet despite being next to the airport. Breakfast was full. Powdered eggs, pork she turkey sausage, waffles, biscuits and gravy, packaged oatmeal, cereal, breads, fruit, yoplait, boiled egg, juice, coffee, tea. Would stay again!
"Friendly staff and great location"
I was in town visiting my husband during my break. I love this hotel and friendly staff. They are very accommodating and friendly. They know my husband by name. We're both greeted cordially upon entrance to the hotel. I truly love the indoor heated pool.
"Excellent Service"
The receptionist, Mike K. gave top notch service at the front desk at the Best Western Plus. He was very helpful and thorough in his explanations. One of the best customer service employees I have ever encountered.
"Absolutely beautiful brand new"
It's beautiful it's well appointed it has a free breakfast the rooms are pristine and beautiful furnishings , r a kureg coffee maker, The rooms are spacious With king beds or 2 queens the beds are wonderfully comfortable. The kitchen is opened during the evening and you can go down and get caughthen go down and get coffee juice or a yogurt but the breakfast from 6 to 9 do not miss it it is wonderful wonderful fresh food.. If you don't have time they have breakfast to go breakfast bars bananas oatmeal to go. The fitness center is beautiful it's just the right appointments but the indoor pool Is beautiful. They will pick you up from the airport and they will take you to the airport as early as 4 AM with a breakfast to go that is the kind of service I deserve. If you book online a week ahead and to join their Club I'm telling you get The best rate !
"Decent stay, friendly staff"
Jason was wonderful during check-in and when we had an issue in our room he immediately came and took care of it. Housekeeping did an amazing job and were very friendly when I asked for something. The bed was comfy and the room was very spacious. Everything was very clean. Pool was open but cold. Breakfast was subpar.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for your feedback and your kind compliments of Jason! We hope to see you back again! Thank you for choosing Best Western Plus!
"All we needed"
Location was very convenient, just not the most picturesque place near the airport. All staff was outstanding - friendly and helpful. Room was up to date, operated wonderfully and all was very clean. Will stay again!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for you feedback and we are glad you enjoyed your stay! Thank you for choosing Best Western Plus!
"Good Hotel for the Price"
Great, friendly staff, clean rooms and good amenities (Gym, Indoor-Pool, Wifi). The pool was clean and well maintained. Good breakfast (on the occasions I had breakfast, though I wish they did not put cheese in all their omelets!).
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
We are glad to hear you enjoyed your stay and we hope you were able to use some of these amenities! Please come back to stay with us again! Thank you for choosing Best Western Plus!
"Pleasant stay during a not so pleasant trip"
Had to book this hotel at the very last minute. We missed our connection and was just so tired and disappointed. Got to the hotel and our moods changed for the better. The room was clean, bed was comfortable (was hard getting up for our 5am flight) and the staff were pleasant, Mike K was nice and understanding, very accommodating and ensured the shuttle was on time to pick us up. Thank you Best Western Plus for making our trip easier on us
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Great to hear! Yes, Mike K is very pleasant and nice to hear he made your stay an easier one. Thank you for choosing Best Western Plus!
"Great customer service"
The front desk staff was incredible! Raven was super kind and helpful. She has an uplifting personality that really set the tone for my trip. The following morning I headed to the airport before breakfast began. I really appreciated the grab and go breakfast table that was setup. The shuttle to the airport was also very helpful!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Raven is definitely a guest favorite! We are happy to hear you had an enjoyable stay! Thank you for choosing Best Western Plus!
"Renewed-Love for Best Western THANK Y'ALL"
Dolly & Raven both were extremely helpful at check in. Also, I'm sorry that I didn't get the 2 different young men's names that helped us at different times during the night as we went to the Cards game but both of them also were gems. This trip EVERY staff member was VERY helpful, nice, personable & EXTREMELY professional. We had made our minds up to start looking for a different hotel brand to be loyal to ... BUT after THIS stay we have a RENEWED love for our beloved BEST WESTERN brand again; and want to say THANK Y'ALL to your staff that took the time to read our notes & understand it truly is the little things that make all the difference to us your loyal customers. absolutely A++++ BEDS & HOT WATER PRESSURE, AS ALWAYS CLEAN- CLEAN - CLEAN
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
I think we are going to blush! Thank you so very much for such kind words! We absolutely love hearing we've made your stay such a great one! Thank you for choosing us time and time again and we look forward to your next visit!
"Quiet convenient stay"
Always clean and attractively decorated facility. Helpful, pleasant, attentive staff. Close to airport and on a main road to most city attractions. Comfortable beds and pillows. Room darkening shades. Ample sized updated, upscale baths. Lighted mirror. Large rooms with lounge chair with ottoman and comfortable desk chair. Quiet clientele. Large breakfast area and common area.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Wonderful to hear you enjoyed your stay! Thank you for choosing Best Western Plus and please come back to visit with us if you're ever in St. Louis!
"Very modern and clean newer property"
This hotel is located next to the rental car agencies away from the airport. The area appeared to be safe and was quiet at night. The hot breakfast was very well stocked and included hot items such as western omelets pre-made, scrambled eggs, bacon, sausage patties and make your own waffles! Plus a nice assortment of bagels, muffins, breads, fruit, cereal, yogurt, boiled cold eggs, coffee, tea and juices. The room was nicely furnished with a very comfortable pillow top bed. The bathroom had a walk in shower the size of a bath tub. The TV was huge, at least 52 inches. Air/heat unit was quiet and thermostat on the wall. A small fridge and microwave plus Kuerig coffee maker was provided as well as a safe for valuables. We were very pleased with out stay. Airport free shuttle was a big plus!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Wow, so wonderful to see such great raves! Happy to hear you enjoyed your stay and the amenities we offer! We hope you choose to join us again next time you are here in St. Louis! Thank you for choosing Best Western Plus!
"Best St. Louis Airport Hotel"
This hotel is easily one of the best hotels at St. Louis Airport hotel. It is your best bang for buck. No extra charges for things like breakfast, wifi, parking, and shuttle. Fitness room and indoor pool are above average. One of the newer properties around. Elegant and modern decor.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
We are so happy to hear you were able to utilize a few of our many amenities here. We take pride in being able to offer our guests many things to make their stay as seamless as possible. We hope you choose to stay with us again; as always, thank you for choosing Best Western Plus!
"Clean atmosphere and rooms"
It was such a wonderful experience. Then I left and went to another hotel (sonesta at Westport,) Was the worse place I went to. Left before checkout ,I was getting ill from it being filthy,dirty To bad that best Western plus didn't have the rooms available otherwise I would of stayed. Next time when I come back , I'll be visiting the best western plus. Best experience I had
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
So sorry to hear you had a bad experience elsewhere and we were unable to accommodate you for that extended night. Wed definitely hope to see you again! Thank you for choosing Best Western Plus!
"My Stay at Best Western Plus St. Louis Airport Hotel"
Excellent. I will be staying there again whenever I am in St. Louis. Their Check in agent were very exceptional. They have the best Breakfast that I have seen in other hotel. The hotel was close to Rental car facility and other restaurants
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Love hearing you enjoyed our breakfast and that our great Front Desk agents were able to assist your in a helpful and friendly manner! We look forward to your next visit and thank you for your continued choice of Best Western Plus!
"Perfect for our needs"
Needed a place to stay on our cross country route. The price was great, the room immaculate, the free breakfast was good and convenient. Staff were friendly and helpful. Bed was extremely comfortable.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for such kind words and accolades of our property...we are so happy to know we made your stay a pleasant one! Thank you for choosing Best Western Plus!
"Clean Hotel and Helpful Staff"
We were here on a Sunday evening. The hotel was clean, up to date and well taken care of. The staff were very pleasant and helpful. The room was clean and well furnished as well. The heating/cooling system was quiet and worked well. No bad odors in the room at all.
Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
Sherylm655, thank you for taking a moment to share your most recent experience with us! We look forward to your next visit to the St. Louis area.
"I loved my stay here!"
Very nice staff and hotel. The breakfast each morning was full of tons of different options - sausage, a make your own waffle bar, cereal, muffins, oatmeal, biscuits and gravy, and more! I would definitely stay here again.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
We definitely enjoy our breakfasts! Thank you for your great reviews and so glad to hear you enjoyed your stay. Thank you for choosing Best Western Plus!
"Family: Mom's Celebration of Life Gathering"
Raven at the Best Western Plus Airport Hotel was absolutely superb and so helpful and kind during my July 13-17 stay. She was always happy to provide help regarding driving directions, grocery stores nearby, and could not have been nicer. Raven did a wonderful job making hotel guests feel welcome. Than You Raven. Be Well, With gratitude, Ben S.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
So nice to hear your stay was enjoyable and that Raven was able to be a part of this for you! Thank you for choosing Best Western Plus and we hope you choose to visit with us again!
"Outstanding front desk service"
Upon check-in, Demetrius, the front desk attendant, indicated that my request for an ADA Accessible room for my wife's needs had apparently been overlooked. He immediately switched our booking to place us in an ADA room without any hesitation whatsoever. This outstanding young man made this BWI stay a most memorable one and earned him and the hotel a glowing review both on the BWI reviews site, but here as well. Very well done, Demetrius!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Wonderful news! We are very happy to hear that Demetruis was able to not only be helpful but made your stay more enjoyable. Please, stop in and stay with us again and thank you for choosing Best Western Plus!
"A Good Stay"
The hotel was clean, comfortable and accommodating. Quiet rooms. I could not hear the air traffic or the road traffic. Front desk ladies were very kind. Pool looked inviting and workout room was nice. Of course pricey in these times but if using all amenities it is almost worth the cost. I would recommend over any hotel in the area.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for for you kind rating, we take pride in our award winning property and value all of our guests! Thank you for choosing Best Western Plus and we hope to see you again!
"Don't count on a late check in. "
Stayed here a week ago before our trip to Alaska and made arrangements to stay when we got back into town. Our plane arrived at STL at 1200. We had told them that we'd be arriving at 12 to which they said no problem. We get here to find that they gave our room to someone else and there were only two other rooms empty and neither of them were clean. They cleaned one of the rooms for us but we wonder...
"pricey but clean"
A little expensive for a few hours of sleep but very nice staff and clean facility. Airport shuttle couldn't have been any easier so big marks for convenience. Front desk young gentleman was super personable and helpful.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for choosing Best Western Plus! Please come back to see us next time you are in St. Louis!
"So worth the stay"
The minute you check into the hotel a wonderful experience begins. The desk staff is considerate and helpful. The rooms are immaculate, the beds comfortable and clean. The amenities are clean and in great working condition, and the breakfast is well served. I recommend this to all within the view of my review.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for such a wonderful review! It's a pleasure knowing our guests have left with a smile on their face and a positive experience. Thank you for choosing Best Western Plus!
"My stay"
Raven is an amazing asset to your company. She's a bright light and very helpful and understanding. I always check my hotel room for dust or gross things left over. I'm not upset, I did forward my findings to Raven so please talk to her, she knows this isn't a negative thing, it's just to bring awareness and make sure all the managers are on the same page as far as cleanliness. Beautiful lobby, beautiful staff. We just need to focus on the little details! Thank you ❤️
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
We apologize if things did not meet your expectations and for allowing us to use your suggestion(s) as a learning tool. We hope that you will choose to visit with us again in the future, and as always; thank you for choosing Best Western Plus!
"St Louis Business Trip"
Super super warm in St Louis for this stay. A/c worked great. Everyone was kind and helpful. Room was clean. No shuttle available but was promptly scheduled for Lyft in place of it. Would def stay again. Super close to the airport
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Thank you for your great review! We hope you choose to stay with us gin and thank you for choosing Best Western Plus!
"Freshly decorated pleasant"
After a cancelled flight we had to quickly find overnight accommodation and this was literally five minutes from the airport. I think the hotel could've been recently built or re-renovated we had a room on the fourth floor. It had been decorated in modern colours grey the bed was a good and comfortable size and that had the usual chair and desk and coffee machine. Did not have a fridge. The bathroom was fresh although I noticed the sealant around the shower which was a good size was starting to look warm. Everything was clean and spic and span. The breakfast which was included in the price was a good standard American choice of breakfast. It obviously was a well used hotel as they were people coming and going the customer service was very helpful. They were unable to provide a shuttle service to the airport so they used Uber which was a great service. I would say it was a good place to stopIf you need to be near the airport.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
I am glad you chose Best Western Plus for your last minute shut eye! IN the future, make sure to call down to front desk, we do have mini-fridges, conveniently enclosed right beside our microwave! We hope you choose to stay with us again!
"Freezing cold pool"
I made the trip with my child often aged 6 and 8. The main reason we went was to have a pool to go swimming in. Paid $250 dollars and the pool was 75 degrees when we got there. My sos tried to go swimming anyway, but were unable to use the pool at all.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
We apologize we did not meet your standards. Our amenities are on par with surrounding properties; including that of our indoor pool. In keeping with health standards for bacteria as well as efficacy of chlorine, it is within range of acceptable temperature for such issues. We try our level best to ensure not only the enjoyment of our guests but their health and safety as well. Thank you for choosing Best Western Plus
"Wonderful"
The staff was friendly and polite. I made a request and it was fulfilled immediately. When I return to St. Louis I make sure I stay at the Best Western Plus Airport. The food was hot. The pillows was just the way I like them.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Guest satisfaction is exactly what we enjoy hearing! Thank you for choosing Best Western Plus and hope you choose to stay with us again!
"Not worth the money"
This is obviously an old Best Western that they painted and slapped some mass market art on the walls so they could charge double the price. Coffee maker and fridge didn't work. The water pressure is low and water slimy. Pool was cloudy. The AC only worked if you set it on the lowest temp possible. I asked for two extra pillows and was told it was impossible without stealing pillows off of someone else's bed- a thing they did and then gave me without fresh pillowcases. So gross.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Sistersweekendfailur, thank you for taking a moment to share your perspective of our award-winning property. We would like to address a few misleading statements, however. We are a brand-new property built from the ground up featuring a modern and welcoming atmosphere. Our prices are competitive with the corresponding market as may be seen on various websites. We do apologize the min-fridge and coffee maker were not working in a satisfactory manner for the duration of your stay. Our notes reflect that our front desk team did offer to have maintenance look at these items so we may remedy effectively and in a timely fashion, and this offer was denied. It is also a bit mis-leading to state that pillows offered were from another guests used bedding. Yes, if this were the case, it would indeed be ‘gross' to say the least. However, this is simply not the case. The pillows our team were able to locate on a sold-out night were from a clean and sanitary room that had yet to be checked in. During your stay a variety of remedies to all issues brough to our team's attention were offered and denied. In the future, please allow us or any other hotel to remedy ANY issues as our goal is to provide world-class service that knows no bounds.
"Great overnight stay!"
This was a quick overnight stay before an early flight. The staff including Raven and Bobby were exceptional in their hospitality. The hotel was bright, clean and attractive. The room was comfortable and the bathroom was large! Travel to and from the airport was quick and easy. Definitely a spot for us to use on future trips!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
DaviddA4419JY, thank you for the kind compliments of Raven and Bobby our fantastic front desk team with a heart for pleasing our guests! We look forward to comfortably hosting your future St. Louis visits anytime a flight is needed!
"Great Value"
The Best Western Plus at St Louis Airport is a hidden jewel. Great value, great amenities for the price. 15 minutes from everything in the area. Safe and easy access to the airport. The team was very attentive and responded to any request promptly.
"Poorly Staffed"
This property was too short staffed for how busy it was. This particular location needs more employees. There was only two clerks on duty and one had to leave to drive the shuttle to pick up people from the airport. The service desk line was always way too long.
"Easy efficient comfy beds"
We were super pleased with this decision for a last minute hotel stay super clean + comfy beds. It was efficient + shuttle was easy to arrange and accommodating friendly driver. Perfect solution for an early morning flight.
"Awesome!"
Beautiful hotel, great price. Navy and grey color scheme. All furnishings high quality. Bed was so comfortable, pillows perfect. Pool is open. Full breakfast, lovely dining area. Open, light, airy. Staff is friendly and top-notch! I travel a lot and this hotel is among the best I've experienced!
"Great Place to Stay at"
The team members are awesome they make you feel welcome. I feel like I'm at home great experience. The cleanliness of the rooms are great. The amenities offered are awesome fitness room, pool. I will definitely be back again
"Better than expected."
I chose this Best Western because it was close to the airport. It was better than expected. It was new, clean and modern. All of the help were courteous and friendly and the location was hard to beat. I didn't even hear the planes taking off across the highway.
"Perfect for STL Travelers"
If you have to catch a flight out of STL and need a place to stay the night before the flight, you won't find a better place for than this nearby hotel. The staff is very friendly and accommodating, the rooms spacious and immaculate, the breakfast offers a variety of hot entrees, and despite being minutes away from the airport, it's quiet. For all the amenities this hotel offers, their rates are a bargain. I highly recommend this Best Western Plus for your overnight stay before flying out of St. Louis.
"Enthusiastic front desk agent!"
The front desk agent, named Raven was such a delight! She was happy to assist & it was apparent she loves her job. I travel frequently and I would recommend this property based on my positive experience with her.
"Great Time!!!"
I really enjoyed my stay at the Best Western Plus. The staff was great! The rooms are nice and cozy. The breakfast was delightful, and filling. Housekeeping was Super Amazing! I would definitely stay at the Best Western Plus again!!!
"Staff in leopard skin slippers and homeless people in the lobby."
Dangerous and unprofessional. Unfortunate situation for the check in staff to have to handle the homeless population on their own. Definitely a situation that calls for security guards outside of the building to control a safe environment for guests.
"My Stay at Best Western Plus St. Louis Airport Hotel"
One of the best hotel. They have very friendly customer service agents. The rooms are clean and the complimentary breakfast is excellent, I look forward to staying there again and again. Also, they have a bus service to the Airport and in close proximity to the Rental car facilities.
"Best experience"
From booking to leaving this hotel was a great experience.Staff upon entering the property,checkin and checkout was a smooth and helpful information,shuttle to the airport was a great experience and on time. Definitely and Highly recommend.
"Great front desk"
It's situated very near the airport (hence the name) and all the associated car rental places and that sort of thing. There is a small-ish restaurant a stone's throw away that looks to be akin to a Huddle House or slightly nice than usual Waffle House. I haven't visited it, but have been told it's pretty good. The hotel itself is about what you'd expect. Pretty clean, decent-sized bed, cable TV, that same breakfast offering you see at most hotels (scrambled eggs, a waffle maker, coffee, yogurt, etc), small gym downstairs, swimming pool, etc. They have a fairly wide range of drinks and snacks for purchase in the lobby. The cleaning staff I met were helpful and genial. The star of the show, though, is the front desk. Krystal was the woman I spoke with when reserving a room and I immediately knew she was good at her job. Great telephone etiquette, helpful, sincere. All the things you want in a person in that position. When I met her in person the morning after check-in, though, I found out she is actually fantastic at her job. There was a problem with our keys that she fixed for us without a single eye rolled or even a hint of being annoyed at having to help us. She was kind and jovial and a pleasure to speak with while we chatted for several minutes a few times as we entered or left the building. I overheard her helping another guest find a ride (the driver apparently got lost and she had to guide him back to the hotel) and she even kept an eye out and let the guest know when his ride finally showed up. It's a shame there is no comment box or feedback form on-site because I would really like to let her immediate superiors know how well she is treating their guests. It's not a 5-star Hilton resort, but it's definitely not Crackpipe Lane. We didn't encounter any drunken guests stumbling around the hallways or get woken up by loud parties or anything like that. In fact, I don't remember even hearing a plane take off or land while inside, despite being very near the runways. I would stay here again.
"Fresh and clean, will definitely stay every time in STL!"
Hotel has been built with love and professionalism and it shows from the moment you check in to the moment you check out. Would definitely stay again. The rooms are clean and the decor is nice, with high-quality linens and bedding. Hotel offers a free airport shuttle and breakfast, rental cars are nearby, and the hotel is near the airport. Excellent value and pleasant stay.
Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
BackPacker706458, thank you for taking a moment to leave such a thoughtful review of your experience with us! Its reviews such as this one that inspire our team to provide top-notch service. We are looking forward to your next stay already!
"Very pleased"
The hotel exceed my expectations, after reading a variety of reviews for several hotels I was not confident I would be pleased with most as it seems COVID customer service has changed the travel experience. We were pleased as the décor was updated, surroundings were clean and simple. Were every speck of dust & stains gone no but nothing to complain about.
"Cynthia was wonderful"
Thanks for being so helpful Cynthia. Cynthia checked us in with ease and made me feel confident with the process of shuttling wjrh my flight. Hotel was clean ans modern. I encourage anyone to stay with best western in saint Louis
"Great place"
Very clean and nice Friendly staff. Great location great service getting to and from the airport I always stay at his place every chance I come to St. Louis. I always enjoy the nice hot breakfast specially now that the weathers turning colder I'm looking forward to coming back there in a couple weeks.
Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
Bigharvey2002, we already have the welcome mat rolled out and waiting for you! Thank you for taking a moment to leave us a great review, we always enjoy your choosing to stay with us. We will see you in just a couple of weeks.
"Excellent Stay at St. Louis Airport Best Western"
I always read reviews before making hotel reservations. I usually stay at one of two brand name hotels. However, when searching for where to stay in St. Louis, the reviews for the other top brand name hotels were unfavorable, ranging from safety issues, car break-ins, dated furnishings, illegal activity, etc. In reading the Best Western reviews for this location, I felt that this was my safest bet, and it was a more reasonable rate. I was totally satisfied with every aspect of this location. This included the cleanliness; room comfort including chair/ottoman, desk and bed; location to airport (I could have rented a car the following morning and saved one night car rental as three car rental companies are within walking distance of this hotel); fitness center with televisions and quality working equipment (stationary bike, elliptical cross trainer, 2 treadmills-I used the gym both days of my stay and was the only person in there, so felt very safe regarding covid-19 protocols); proximity to eating establishments; cost; and included a full breakfast (I'm not one to eat early, so I didn't take advantage of this). You cannot go wrong in staying at this brand new hotel.
"Work"
staff was so nice and accommodating Myself and my work team loved the hot in house breakfast clean, great price, an awesome location to our work site, it was relaxing quiet and nice after a long work day As long as a room is available we will continue to stay here until our job is complete
"Business / Leisure travel"
I needed to spend one day working on video conferences all day before a family event on Saturday. The internet worked well and supported my needs. Hotel is walking distance to Subway and a restaurant, which was also super-easy. Did not need to rent a car for my short trip, which was perfect.
"Best airport hotel in years!"
We stayed at the Best Western Plus Airport Hotel to pick up my Grandson from the Military. It was very clean and quite nice. The entire hotel was clean and updated. The absolutely best beds I've slept in away from home in years!! The lady that checked us in was very friendly and pleasant. I will always stay here when I have family arriving in St. Louis from now on!
"Excellent service."
I live in this area and made a quick decision to book a one night stay for family flying out the next day. They loved it! The area is very convenient for food and excellent for car rental. Perfect choice.
"Best Experience! Highly Recommended."
Pro: We checked in late on Thursday night- The front desk employee was bubbly and cheerful and very helpful. Being near the airport I didn't have high hopes for a decent night's sleep but I was pleasantly surprised! First, the hotel was either new or newly renovated because it had a new hotel smell (which is great for me) Lovely Blue.Gray, Gold theme throughout. The room was fresh and clean. I loved loved loved the blackout shades- no beam of a street light keeping you up here! The noise was minimal from the street (unless it was a horn or loud truck) and we never heard planes! Breakfast was great carbs and sugary goodness- my personal favorite :) Though there were a fruit, yogurt, and oatmeal options. I highly recommend this hotel. We stayed 2 nights! Con: The AC "clugged " when it came on and went off- That could probably be an easy fix.
"Inexpensive, close to airport"
This is a fairly new, budget friendly hotel with free basic breakfast. It is located across the street from the airport which is convenient but loud as flights take off all through the night. This hotel is perfectly adequate for a night's stay while traveling.
"Great"
Everyone was nice and place was clean I will stay here again, Front desk was helpful One housekeeper went out of her way to make sure we had everything we needed and she was pleasent person.her name is Mary Vitale... All other house keepers were not a friendly
"Labor Day Weekend"
Booked this 2 days before our trip. They had the lowest rate but good reviews, so we took a chance and it was very nice and clean. I wiped the room down due to Covid and nothing was dirty. The staff were very nice and helpful.
"Great hotel"
This is a great hotel! Well maintained, great location and great staff. Will definitely use the hotel again. Rooms are clean and roomy , hot breakfast was good. Definitely a keeper in our hotel rotation!
"The Bestest Best"
If you don't stay here when visiting St Louis, you've missed out. Helen is the GM, and is so charming and welcoming. And this hotel is new. And well thought out. The bathrooms are huge. USB's on the nightstand. Good lighting in the rooms. The rooms are modern and clean. I mean…what more do you want.
"Convenient"
Happy with free parking & a good free breakfast. Room was nice and ac worked very well. Bed was ok but not the most comfortable. If you book this hotel then make sure it is in your name because if you book in your spouses name then you will be unable to check in.
"Great experience; good, clean hotel with wonderful staff"
I had a great experience. Good, clean, hotel with really good staff and amenities. The reason for the 4-stars and not 5, is because the lighting in the bathroom was pretty dim. The shower was just fine, but the lighting by the mirror was pretty dim and inadequate, especially while shaving. Other than this, this is a great hotel to stay in!
"Very comfortable and convenient."
Very nice, quiet and comfortable. Great breakfast. Mediocre internet speeds. Convenient shuttle to STL. Seemed to be recently updated. Staff was pleasant and helpful. Would recommend. Need to fill 200 characters is aggravating.
"Great hotel"
I booked through priceline and had no expectations. The hotel was very clean, my room was bright attractive colorful and comfortable. The airport shuttle was right on time and the to go breakfast was great. The staff is wonderful. A good value.
"Wonderful hotel"
The staff was very friendly and helpful. The hotel was clean and nice. Breakfast was yummy. The pool was very clean and nice. My room was very clean and cozy, beds were comfortable. Over all would defiantly go back!
"Staff was friendly and helpful."
Nice and friendly staff. We needed more towels and shampoo and they had it ready for us right away. We did have to go down to the front desk to pick them up. Breakfast options were good. We did not use the pool or workout center.
"Brand new hotel"
We stayed at this property on a weekend trip to st louis and it was a great experience. Brand new hotel, clean, large rooms, even bathrooms are big. Breakfast was included and yummy. It's not a downtown hotel but not far away from the city center. The only thing that kind of sucked was masks weren't mandatory during a covid delta variant surge in the state.
"Great Stay 2021"
Exceptional staff, room was exceptionally clean, hot breakfast, extremely comfortable bed. Large bathroom with all the amenities. I would recommend this hotel over most I have stayed in. The price was in comparison to most
"Very nice"
Very nice, clean and updated hotel. The bed was super comfy. The parking lot was well lit up. We checked in late with no issues at all. Staff was very friendly upon arrival. We would definitely stay at this hotel again if we pass through the area again.
"Friendly staff, clean hotel"
Had a great experience at this hotel. The hotel was clean and the shower was great. Staff were all very friendly and helpful. We were able to take a shuttle to the airport at 4:00 a.m. To top it all off, when our daughter was experiencing pain in her throat at 11:00 p.m., front desk staff immediately offered to drive us to the hospital. We had just turned in our rental car that evening.
"Friendliest Staff EVER!!"
This staff, especially Dolly, were the most helpful and friendly people I've ever encountered at any hotel. We've been all over the world and every person in the hotel was most gracious and helpful. We appreciate the great service, cleanliness and food and drink provided.
"Good location and good rooms"
This hotel was just a short drive from the zoo and Gateway Arch which was convenient for our trip. The rooms were clean and the staff were friendly. We did not experience any issues and would stay at this property again on the next visit.
"Refreshing Change of Pace"
I have never stayed at a hotel with staff so kind. My flight landed 4 hours after it was originally supposed to, leaving me in a bind as to where to stay. I originally wen to the Hilton near by and was not pleased in the slightest which in turn lead me to this hotel just a couple of doors down. Though the front desk was busy, the young lady checking me in was all smiles, kind, informative, and quick. I was treated most respectfully and not as "just another guest." Come to find out the next morning, the woman who had checked me in was the general manager! I am still so impressed with her professionalism. You can tell this manager cared for her staff and guests not just sitting in an office but rather leading by example; most refreshing! I was able to start my day with hot coffee that was made available in the lobby paired with a breakfast burrito that was most tasty. The breakfast attendant, Marcia, was so very sweet ensuring all items were well stocked and the breakfast room remained sanitary between guests; but the wonderful service didn't stop there! A shuttle back to the airport was made available and only took 5 minutes. From check-in to my arrival back to the airport, every single staff member I encountered (no matter their position) was kind and smiling. Though I do not have plans to return to St. Louis in the near future, I will most definitely be returning to this property when the occasion arises, no question! They have set the bar for all future hotel stays.
"One hundred Fifty Dollar hold fee not communicated until arrival at the hotel"
According to the hotel, If you are "local" or an in-state resident, expect to have a 150.00 hold fee plus room charge applied to your reservation. I am giving the hotel/company a low rating, because of a clear LACK OF COMMUNICATION on the company's part at the time I made my reservation. When I made my reservation, I was not made aware that the room charge plus a ONE HUNDRED FIFTY DOLLAR hold fee would be applied to my card, and did not learn of it until I showed up at the hotel to check in. I was told that this $150 hold fee was only being applied to those persons who were “local” and/or “ from the state”, at this particular property , which is interesting . I assume that this is either a screening policy, or maybe a “damage deposit” to discourage “certain types of individuals" or behaviors i.e loud parties”, from the hotel, which I didn't really have an issue with. Because I didn't have quite enough on this particular card to cover both the room AND the 150.00 hold charge, I was denied check in and the hotel clerk cancelled my reservation as a result. No complaints regarding the clerk, as she was only doing her job and following the hotel policy, though this was a communication error on the part of the company. I was also greatly inconvenienced and had to try and find another hotel to stay at. Had I known in advance when I reserved the room ,about the hold fee being as high as it was-150.00 , I would have used a different card where this hold fee could be covered in full, and where this wouldn't have been an issue or chose a different hotel. If there is a hold charge (and especially if is a large amount such as this), this should be relayed to the customer at the time of reservation, and not SPRUNG ON THEM when they arrive to check in. There was a clear lack of communication when I made the reservation regarding the hotel's policy. This experience certainly did not sit well with me ( thus this review). I was looking forward to my stay here, as it is a new hotel, and I am not very familiar with the Best Western hotel brand. Going forward, for myself, I will inquire about the hold fee/policy of any unfamiliar hotel I plan to visit, but the information “ should not be a secret” and there should be transparency on the part of the hotel/company regarding ANY additional fees, holds, etc. customers should not have this sprung on them when they get ready to check in.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Neeneed, thank you for sharing your experience. Per hotel policy there is a $150 deposit in addition to room and tax for those residing within a 15 mile radius of our property, checking in under that age of 21 years old, or when individuals choose to pay in cash upon check-in. This is not an uncommon practice amongst hotels and is a requirement when so close to federal property (Lambert International Airport.) I am sorry to hear this was not clearly communicated upon the creation of your reservation. Our deposit policy is however on our reservation confirmation emails sent to all guests as well as third party websites. I do hope you will consider staying with us in the future!
"Best Clean Hotel ever"
Brand new hotel and great place to stay and great location next to STL international airport and awesome shuttle service! Great staff! I loved the newness of the hotel, all staff members were extremely helpful!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
tferguson2021, WOW; thank you for leaving us such wonderful feedback! All team members from desk staff, to breakfast, housekeeping, and shuttle take great pride in offering superb and memorable customer service and I am so happy that was achieved! We look forward to hosting your next stay when in town.
"Beautiful hotel"
Front desk was really nice. Rooms are nice, hotels really pretty. Breakfast attendant didn't acknowledge when me and my daughters went to get food, not many options for breakfast but other than that it was a pleasant stay.
"airport hotel"
Business trip airport fly out stay in a nice new hotel. It was new so it was very clean. Rooms were quiet and I slept very good.Had a very good breakfast of cheese omelet and sausage with toast and jelly. Coffee and milk were both very tasty.
"Fun getaway!"
My family stayed at the Best Western plus St Louis Airport for 3 nights. We were pleasantly surprised with the up to date hotel, decor, etc. Also, even though it is right by the airport, it was not loud at all. The beds are very comfortable. Linens are soft. Staff was very friendly and always helpful. The pool is small, but so great to have when traveling with kids. And the fitness center looked amazing!! This was probably the first trip we did not use any type of fitness center. But it had dumbbells, bikes, treadmills, and medicine balls, with a wall specific to using those. Breakfast was hot! And free! My kids were in heaven eating waffles every morning. Overall a great experience!!
"My Stay at Best Western Plus St. Louis Airport Hotel"
I had a wonderful experience staying in this hotel. I highly recommend it for any business traveler traveling to St. Louis. The front desk personnel were very friendly. It was within walking distance to restaurants. They have Airport shuttle also.
"Super Clean Hotel"
Hotel was very nice and super clean. I chose this hotel because of the shuttle and was told 2 different times that the shuttle stopped at 11 p.m. We arrived at the airport a little after 10 p.m, and they ended up sending a Lyft for us but our family of 5 could not fit in it. They called another one that was bigger and it was going to be 24 minutes. 5 minutes later that driver called and told us to cancel it because they were still over 20 minutes away. Front desk was very sorry and apologetic, and offered to call another one, but we ended up calling an uber on our own and it was there in 5 minutes. It ended up costing us $22
"Great Stay, Super Clean."
Very Clean rooms and a Very friendly staff that made my stay a joy. Covid precautions are taken seriously. I will definatly stay here again. They do have breakfast available, not just a grab and go bag. Very close to the Airport.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Fr8dogpilot, thank you for the wonderful review of our property! We take pride in our state of the art cleanliness standards as well as every team member takes suggested Covid precautions to heart so as both yourself and all other guests may feel comfortable and safe. Due to county guidelines we are surely opening up our breakfast to a vast variety of individually wrapped and hot items. Our hope is in the coming weeks when you return you will enjoy our full deluxe breakfast that will then be open. As always we appreciate your loyalty to our property and look forward to your future visits!
"EXCELLENT customer service!"
I had been in Austin, TX, for a visit. I was delayed due to the ice and snow. I needed to work remotely and it was very necessary to have reliable internet. I spoke to Helen Capps. She assured me that they had good wifi at this hotel, but also promised a room that was private and set up for business if necessary. She sent me a link for transportation to the hotel when I arrived at the airport. The breakfast the following morning was exceptional. I will DEFINITELY stay here again. It was clean and QUIET ( especially for a hotel directly across from the airport). Thank you Helen and your staff!
"Very impressed with the accommodations"
I was there for a family funeral and didn't want to stay with family so saw this hotel and i was very pleased with looks from the outside, once inside i saw how remarkably clean it was and decided to stay.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Dcoats-73, on behalf of the entire team here at Best Western St. Louis Airport, we are sorry for your loss. We deeply appreciate your taking the time to leave us a great review. We take great pride in our cleanliness standards and are happy that is readily apparent. We hope to see you again in the future and under better circumstances.
"Fabulous hotel!"
Amazing hotel and very close to STL. Very clean and hospitable. Great "to go" breakfast for early morning flights. Only issue was it was stated Free Parking, but were charged $5 a day. Also, stated airport shuttle, but only 1 way. They called an Uber for us but when we returned we called for a return and were told they didn't have anyone and that we had to take care of it ourselves. Not impressed with that service. I would have paid for parking had I known. BUT, I would definitely stay again with prior knowledge of these issues!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
amandawE9321BO, thank you for leave us an honest review! By taking a few moments to tell us what you liked and disliked, you are assisting us to better serve future guests so as they may not experience these same inconveniences. We do offer complimentary parking for the duration of your stay, however leaving one's vehicle while traveling is an additional $5 per night. As Covid (like many) has altered how business is conducted, we are running shuttle service on-call/ scheduled in advance. I do apologize for the lack of communication on this matter. We look forward to offering our complimentary shuttle both to and from Lambert International Airport on a consistent schedule soon! When next your travels bring you thru St. Louis, I hope you will choose to stay again and have an even better experience. Until then, stay well!
"Very nice new hotel"
This is a new hotel in a nice location close to STL airport and the highway. Our room was large, modernly furnished and remarkably quiet given the proximity to the airport. The view of the inside of a parking garage wasn't that great but it didn't matter. Breakfast was minimal as usual these days but the microwaveable mini pancakes were actually tasty, and the selection of food showed a nice attention to detail down to the lovely hot chocolate mix. The staff was nice and responsive, the lobby spacious and the facilities looked good.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
K6028JOcinzia, we appreciate your taking a few moments to leave us a little feedback on how we may improve for future guests to come! We strive to create a peaceful and restful environment for all whom choose to stay with us, and I am so happy to hear that goal was accomplished here. Next time we make certain to place you with a view of our beautiful airport; there's nothing quite like watching planes take off from your room and with no noise disturbance!
"Amazing"
Front desk person went above and beyond with helping fix the reservation err that I made. She was amazing and didn't charge us extra for moving out stay date. The breakfast was good. Even tho it was to go items.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Ebissen85, your title is exactly how we view you: Amazing! I am so happy to hear our friendly desk attendants were able to make the necessary alterations to your stay so it would be even more comfortable. We look forward to your next stay when in St. Louis, we will have an even better breakfast and hot coffee waiting for you.
"Stay"
This hotel was amazing! Very reasonably priced and located close to the airport with a free shuttle and inexpensive long term parking. The inside is very nice and clean and the hotel staff was friendly and accommodating. Would definitely recommend to anyone!
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
752ethan, we are so very happy you had such a great experience! Our long-term parking is a winner amongst many, especially when paired with complimentary shuttle service. We look forward to your travels bringing you back through St. Louis!
""Wonderful stay""
I booked this particular hotel because of the great reviews and I must say it didn't disappoint. I tried to come up with something that I didn't like but couldn't. The rental car station was right next door which was a plus.
Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Clew2020, thank you for taking a few moments to leave us a review of your experience! We strive to not only meet expectations, but exceed them for all guests. Being located RIGHT next to Enterprise/National/Alamo Rent-A-Car and across from Lambert International Airport we like to think one can't get any closer to either! When next in town, we hope to see you again.
"Amazing Service at a Spectacular Hotel!"
We arrived after a long day traveling to find Kevin at the Front Desk. He made sure to go out of his way to get us in a ground floor room since he could tell we were exhausted. We also enrolled in the new rewards program after we found out about all the benefits and the special rate we are given for being a member! We travel thru St. Louis often and have stayed at nearby hotels but none of them compared to the service that we encountered from Kevin and Helen the next morning at check out. This best western we found out was brand new after we walked in and even 2 months later it still had the "New Car" smell. Breakfast was Grab n Go due to city and county guidelines but that was totally ok as we are not really big breakfast eaters. We have a trip planned in January which will require us flying and we will now be staying at the Best Western Plus due to the service we encountered. Way to go everyone! Keep up the great work:)
Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
880sallys, thank you for the WONDERFUL review of Kevin, myself, and our BRAND NEW property! I am so happy to hear you seized the opportunity to register for our rewards program as well! Whether in town for one night or several we are excited to have become your first choice when travels lead to St. Louis. Give us a call then your flight lands next and our complimentary airport shuttle will be happy to pick you up or drop you off!
"Great Stay!!"
My check in with Helen was seamless, the property is beautiful, centrally located and the room assigned to me was facing the airport. It was nice to see the planes landing and taking off. Overall, I'd definitely stay again soon.
"No Free Rooms with Rewards Points"
I attempted to cash in my rewards points for a free stay at the Econo Lodge on Woodson Rd. in St Louis Missouri. Then when I went to checkout I was charged= for the stay. Many calls to Choice Hotels along with a letter to the President of the chain resulted only i9n promises of my money back. Over two months now and all I get are promises. Don't be fooled stay away from this chain.
"Pay for a Taxi, shuttle is iffy"
Hotel offers free shuttle from Lambert Airport. Sit outside for 90 minutes after 2 calls to Econolodge for ride. Third call got ride. Shuttle bus does not have hotel name on it. Quality Inn shuttle services both hotels but customer is not informed of this fact. Phone is not answered by hotel, apparently who ever answers the phone is suppose to inform you of the fact. Three calls and still wasnt told this. Rooms cheap and clean. Breakfast is cereal, toast and on occasion coffee.Staff polite and friendly. Only restaurant in walking distance is Subway.
"Overnight because of flight problems."
Could not have asked for a cleaner room, more polite clerks, etc. Breakfast was only cold cereal, etc. but just fine. Would have liked to take a cup of coffee when I left, but no food was allowed out of the eating area. Nice variety of snacks in the machines. Would be glad to stay there again.
"Basic as can be"
The Econolodge is located next door to the National/Alamo car rental pickup area, which is convenient because you can catch a shuttle from the airport. The hotel has its own shuttle as well. The rooms are very basic, it's not real clean but it you want to go cheap, it's a good way to do it.
"Please ONLY stay here if it's the last place left on Earth..!!!"
Thinking that we were only going to stay in the hotel for only four hours awaiting an early flight out of STL. I mistakenly thought this was a good option. Sadly, was I wrong...! The place is extremely filthy, and has to be one of the scariest places after midnight, I have EVER seen...! People were talking, running and screaming in the hallways most of the night. I have no idea what the business was they were undertaking but, I doubt that it was legal in most of the United States. Needless to say my now very tired/exhausted wife and myself were relieved to depart at 0400. Both of us too afraid to even attempt to fall asleep. Like many of the other reviewers have stated. I usually try and find at least one silver lining in everyone of my reviews. We were just happy we were in a place for our early departure. Unless, this is your ONLY STL option. Do yourself a favor and book elsewhere..!