Risley Hall Hotel, Sure Hotel Collection by Best Western,  Risley

3.0/5  - basé sur 413 notations.
Derby Road, DE72 3SS, Risley, Great Britain - visualizzare mappa
+44 0115 9399000 +44 0115 9397766

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  • Lounge bar
    Lounge bar
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Il Risley Hall Hotel, Sure Hotel Collection by Best Western è un'ex residenza di campagna dichiarata edificio storico di secondo livello (Grade II), situata nella cittadina di Risley, in Derbyshire. Questo edificio dell'XI secolo è stato restaurato mantenendo le caratteristiche dell'architettura originaria e nel corso del tempo ha subito degli ampliamenti. Oggi comprende la residenza di campagna, la sala baronale e l'ala con le camere Willoughby Court. Si trova in una tenuta di sette ettari circa con splendidi giardini e una storia unica.

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Risley Hall Hotel, Sure Hotel Collection by Best Western,Risley
  • 4
    « Lovely hotel, great staff »

    Arrived at the hotel and our first words were wow looks amazing. We had upgraded to a suite and were sent across the courtyard to a building dated 1908 (converted barn?). Was expecting it to be oldy worldly inside but was quite modern. When you looked closer though it definitely needed some tlc. The room we were first allocated was 22 on the ground floor. Lovely and large with massive bathroom and very peaceful. Did have to laugh at the painting as it looked as though someone was in a hurry as the door handles were covered in paint. Also noticed that there were quite a few stains on the carpet that I'm sure a carpet cleaner would remove. After a peaceful nights sleep we had a really lovely breakfast and went out for the day. On our return we noticed that the housekeeping was not the best as the cups had not been washed and the bed was hurriedly thrown back together not neat and tidy. We also noticed that a wedding was being held right next to our room so asked at reception what time the music would end. They said 12.30 to which we were a little shocked. They did offer to move us which we accepted and ended up in room 37. This new room was still a suite but on a smaller scale but completely away from the noise. The rooms were clean and tidy. My only gripe was that the curtains were torn in the bedroom but they shut okay so no worries. All in all the hotel was fab, would stay again but definitely needs some attention in places.

    « Lovely weekend »

    Had a great weekend at Risley Hall Hotel. Nice rooms but bathroom could do with a bit of work. Knobs on radiators off and had hot water out both taps in hand basin other than those points everything else was fine. The cleaner made bed only didn't go in bathroom as towels still left to dry where we left them - not folded up as with other places we have stayed. Staff friendly and good selection for breakfast. Lovely grounds, car park could do with a bit of attention - leaves still piled up at edges and a delivery bag of stones left as you walk up main path.

    « Afternoon tea »

    This was a gift for my birthday. The tea was in a teapot so large it took two hands to hold it. The tea bags were removed before serving and we had to ask for extra to be added as it was so weak. The sandwiches were covered in icing sugar which had been sieved across the cakes. Not good quality at all and embarrassing having to thank my friend and pretend it was a wonderful gift.

    « Wonderful weekend at Risley Hall »

    My partner and I just spent a well needed weekend overnight stay at Risley Hall. The suite we stayed in was clean, had the most comfortable four poster bed, and the room itself had a lovely view. The staff were lovely, courteous and very helpful, which made our weekend just perfect. The food was fantastic, both evening meal and followed by a hearty breakfast, we'll definitely be returning again soon!

    « Ghosts in room 12, a mysterious risley plate in the British Museum, Pipistrell Bats? and a water surrounded garden. »

    So the outside is lovely..inside it is lovely too but has some of the problems of a very very old ( built in about 16th Century) house . Yes the water temperate can take a while to heat up...it can be warm in summer and cold in winter (fans provided) but the house is amazing and the duty manager only too happy to show you the mysterious window indicating a secret floor. He can talk to you about the ghosts in room 12 ..friendly but active and felt by some of the staff. He also showed us the headmasters office from the times when the hotel was a school/borstall. We stayed for a night in May and went for a nighttime walk through the secret mysterious garden and around the walled moat that flanks the hotel. We saw tiny bats and intricate iron gates on our twilight walk. The food isn't amazing...but nice and not too expensive ...but the actual property is worth twice the groupon we paid for it. Yes the owners need to do some work to improve standards a bit but it was a real pleasure...

    « In hot water »

    Pros: comfy bed. Cons: all the taps in the room poured hot water, lack of proper shower was inconvenient, furniture in the room was strangely all spray painted slightly different shades of gold, glasses and mugs in the room weren't clean, toilet didn't flush. As I was checking out, others were sorting out complaints about cleanliness as well.

    « Wedding Anniversary »

    All the staff were very nice and helpful.We were given a complimentary bottle of wine for our anniversary which was lovely.The full English breakfast was amazing and choice of cereal,fresh fruits and cakes were great.The only negatives are the manager needs to have a word with maintenance as lack of light bulbs everywhere,and the cleaners need supplying with a long handled feather duster so they can reach cobwebs on the very high ceilings,And they need to make a note that no one taller than 5'8? to be allocated room 16 due to low wooden beam.Otherwise a very pleasant stay.

    « Afternoon tea »

    A birthday present of afternoon tea at Risley Hall awful, nothing like the photo they advertise, I wish now I had taken a photo of it myself to show what we actually received. Also the long wait between coffee and the tea itself. the man on reception had to serve us and we seem to have been fitted in between jobs. Being old school we didn't make a fuss but really we should have done. Then the worst part, having to tell the relative who paid for it not to do it for anyone else, this is the first time in 79 years I have felt I must say something, what a disappointment.

    « Business trip »

    We were recently visit here for a business trip we stayed this hotel almost one weak..the staff was so nice and the food was so delicious overall am happy with that..thanku for giving us such a lovely experience.. ?

    « Lovely building and breakfast, but needs refurbishment »

    Confusion over our booking when we arrived, with only one of the two booked rooms actually on their system. Took them a while to sort out, but not full so we were given the second room - albeit on a different floor from our (teenage) kids. Unfortunately, being given a room in the eaves on the second floor meant my 6ft husband had to keep ducking under a beam when moving around! Initial impressions of the building, grounds and rooms were lovely, and the bed was comfortable. Much of the furniture in the bar area looked (at a glance) as if it was very nice and fairly new. But when we stopped to look around, we realised it was in desperate need of refurbishment. Our bathroom (room 16) clearly hasn't been updated for ages, the sink was cracked, paint on the tiles was peeling off, there were layers of badly applied sealant throughout, the shower (via the old taps) was such low pressure it was barely usable etc. In the dining room, there are tatty old curtains rails with no curtains etc etc. In addition, the usual brochure/folder that you get in a hotel room giving details of facilities, menus, how to use the phone etc was missing, so we couldn't use the hotel phone, for example. When I asked about this as we checked out, I was told this was because everything was being rebranded as Best Western had just bought it. I did suggest that an A4 sheet explaining this and with some basic info would be helpful, but I'm not sure that suggestion will get passed on. Service at reception was generally fine and the waitress at breakfast was trying her best (but I suspect was quite inexperienced). The cooked breakfast itself, though, was very good - better than a lot of other hotels at this price. We didn't spend enough time here for any of this to spoil our stay particularly. It is a lovely old building, so I really hope they do a sensitive refurbishment to make the most of it.

  • 1
    « ANTS! »

    Unfortunately we have been given two Groupon vouchers for afternoon tea here recently. I say unfortunately as the first experience was not good (lack of service), the second, this week even worse. No welcome when we arrived, service not attentive and to top it all, ants crawling out of the sugar bowl! Just received a meek 'oh sorry' and changed the sugar and put the second lot into a cup, not even another sugar bowl. We killed 8 ants on the table!! Not a luxury occasion by any means, ordinary cups and saucers, no china as one would expect for afternoon tea, 9 finger sandwiches between 2 of us all in white bread, cakes which were obviously bought in. Will never be returning here again., Shame as 15 years ago it was a lovely place, so good that we got both engaged and then married there - certainly wouldn't be doing so now!

    « Below average »

    Stayed in a suit to see if we would like our wedding here. First thing we do is have a look around the room and then view the booklets that usually contain hotel menus and general information. There wasnt one. We decided to eat out after reading the online reviews. The rooms need a large refurb and a deep clean.the view from the back of the hotel is directly in the the care home windows. I dropped my earing under the bed so had to pull the bed over and it was filthy. The hotel seems to have a lightbulb shortage. The bathroom does not have the basics such as sanatry bags... The entrance to the suite block would benifit from a vending machine as although there is a mini fridge in the suite there is no water. The beds and pillows are comfortable and the breakfast was cooked to order and tasty. Staff we friendly.

    « Weekend stay »

    Our room was very nice - overlooking the gardens and everything very clean and tidy. The staff very pleasant and welcoming. Breakfast was good on both mornings.We were asked if we wanted to eat in the restaurant on the day we arrived - we looked at the menu displayed in reception and as it looked good we decided we would. When we went to the restaurant we were given a completely different menu with alot less choice but decided we would still eat although we were disappointed that the menu was different. The food was average - not as good as the breakfasts and the service was very very slow - a disappointing meal. Pleased to say everything else was good.

    « Very poor »

    We had been given a voucher by our Daughter for Sunday lunch at Christmas. We arranged and booked in advance. We were shown onto the bar which was empty apart from a bar person. No welcome by him just served us a drink and gave us the menu specifically for Groupon customers, should of guessed then how bad it would be. Only sat down five minutes and he asked us to follow him to the restaurant - well a room with 4 tables in it. Can't understand why they didn't direct us to our table first and then serve us drinks. The starters were served I had soup - potatoe and leek the wives had haddock fish cake. Both arrived cold, my soup was served in a good size dish but I guess they were short of soup it must have been 0.5 cm deep I could hardly get a full spoonful with tipping the dish. We didn't have any staff check it was ok so we ate what was served. It appeared that a manager came to take our plates and we told him the food was cold. He apologised and said he would tell the chef. Our main meals came mine roast beef my wife had salmon. I had one slice of beef on my plate good job I was not hungry. The roast potatoes looked great just how they should be however they were not crisp but very soggy obviously cooked well in advance and reheated. My wives salmon came with a hollandaise sauce that was so thick she could have cut it with a knife. The room was dead no atmosphere the staff were abrupt and not welcoming at all. One waitress had such a short skirt that ever time she bent over to place plates on the neighbouring tables I could see the band's on her tights at the top of legs and they also contain a huge ladder. Their presentation altogether is a problem for this sort of establishment. We did not stop for a sweet it was an awful experience one not to do again. The idea with offering Groupon vouchers is because you want more customers try your service and come back to pay full price. Not much chance of this happening. You don't have enough customers because the service is so poor - cheap vouchers won't cure that. I would not recommend this place to dine let alone to get married I would advise anyone not to buy Groupon vouchers for here. I guess the service in the other rooms for full paying customers must be better as it can't be worse. Sorry for such a poor review but really the place needs money spending on it. There is red carpet leading to reception from the car park it looks as though it's been left out all winter. 1st impressions are always right.

    « Very pleasant wedding reception afternoon »

    The wedding party apparently arrived more than half an hour earlier than expected but the staff coped beautifully. Cocktails appeared very speedily and were soon followed by very good hot canapes. The wedding breakfast was very good too and the service was excellent. There was a hog roast in the evening, extremely nice and beautifully cooked. The staff were all very pleasant and polite, led by their manager Laura. A very enjoyable afternoon and evening.

    « Ok »

    Venue could be lovely, but is very tired and in need of some tic. Our room was ok, the bathroom was very tatty with broken handle on shower door, poor diy - repaired sink repeated sealant throughout which looked dirty and messy. Staff were helpful and friendly and overall an average stay. With a bit of elbow grease and a decent handyman this hotel could be so much nicer.

    « Overnight stay »

    The hotel could really do with a refurbishment, the rooms are looking in need of a coat of paint and cracked tiles on the bathroom floor need to be replaced. Hot water in the bathroom dangerously hot, cold water tap ran warm water - not ideal. Not many people in residence when we stayed, bar and restaurant menu were the same (limited selection) my wife had fish and chips (gluten free) which was good , I had the scampi which was nice. Really needs someone to look at the detail of what is being offered from our table in the dining room we saw: cobwebs on the curtain track, a broken sash rope, a wheelbarrow parked right outside the window. The hotel has a lot of potential (easy access from junction 25 M1) but needs some tlc. Breakfast was enjoyable.

    « Fantastic rooms, good food, needs more support from Best Western »

    We came across this venue from the Best Western site, it is a new addition to this brand. Unfortunately the brand changes have not gone well for the hotel and they deserve better support from Best Western. I was extremely disappointed that the Spa was closed and had been for some time. However this is not clear on many websites offering spa trips etc. to here, please be careful if you buy from voucher sites. However the way the staff dealt with my disappointment was extremely exemplary, as was the customer service throughout our stay. There is a fairly limited restaurant menu but this is well supplemented by the bar menu. The food was hot and very tasty, especially the Duck Roll starter. The hotel, and the rooms, are going through a refurbishment and those that have been completed have been done so to a very high level. We were in the building opposite the main house and we had the best hotel room ever in the UK and we travel at least twice a month. There was a problem paying the bill but again the was an issue between the hotel and Best Western which needs to be resolved. We will definitely return here.

    « Birthday celebration overnight »

    The hotel was clean and tidy and comfortable, The staff were friendly and obliging. The dinner was good and we were allowed to take our time with our meal, Breakfast was also good. it would be nice in the summer when you could spend time in the grounds.

    « Poor service, poor food »

    Service was dreadful as was the food, no none working there seemed to know what they were doing, i asked two servers what canapes they were serving and neither had a clue. Service was also very slow. Everything was grubby, even the plates and teapots at breakfast. The room was large but not very clean. Service at breakfast was better than the evening. Overall i would not recommend.

  • 5
    « Afternoon tea, birthday treat! »

    Absolutely amazing value for money! The staff were very friendly! The food was delicious (compliments to the chef!!) lovely hotel, beautiful gardens.? Afternoon tea was a choice of drinks, good mixture of fresh sandwiches, large selection of cakes, yummmy warm scones with cream and jam! Fabulous

    « Afternoon tea »

    Awful! The person on reception was annoyed that we had booked because they were apparently busy catering a wedding reception. He took us into a poky little room with a few tables that were still dirty. He removed the tablecloth from one and asked us to sit down. The table cloth was never replaced. We began with a glass of prosecco and then 20 minutes later we all had a cup of instant coffee. The food arrived 30 minutes later, The sandwiches were a joke...cheese and pickle, ham and egg mayo. All on sliced white bread. Then there was a scone each and a selection of shop bought cakes,, We never saw anyone after the food was brought in. No one came and asked if we wanted more coffee or asked if we were ok. Avoid this place.

    « Afternoon Tea »

    Afternoon tea, lacking to say the least , table cloth had stains , no sugar tongs , food was ok ( not special ) we asked if we could exchange the salmon sandwiches , what came was a egg sandwich that looked like a child had made it !, there was no check back , such a pity as we have been before and it was very nice .

    « just awful! »

    was meant to stay over while at a wedding last year - booked one of the suite rooms, directed to our room and it was nothing like the photos and filthy, cobwebs and bugs everywhere. Went and asked if it was the right room and were told no but they had no other rooms, then when i said i was leaving they suddenly offered me the correct room and said they would downgrade the original occupants as they hadnt arrived yet, which i wasnt happy with as why should they be in the same position as us? eventually another room was plucked from thin air, and we walked through an unfinished building site and arrived at said room to find it had been painted that day, absolutely stunk and there were still spiders everywhere, including spiders that had been painted over! paint drips in the shower and sinks, and all over the floor. Told them it wasnt good enough and that we werent paying, and chose to drive the 2 hours home after the wedding instead. There were about three staff in the entire place, and it was like being on the set of Fawlty Towers! All the other wedding guests who were staying there said the same thing, and even the groomsaid the next day he was disgusted with the state of the room but there wasnt much he could do given that his first encounter with said room was in the early hours of the morning after the wedding had finished.

    « ON THE UP! »

    We like Risley and have been on many occasions, Finally the hotel is getting some much needed love and attention. As we stay regularly it is nice to see the on going improvements are gradually taking the quaint hotel slowly back to what it should be. On this occasion the spa was closed for refurbishments which are ongoing without a opening date as yet, However we were upgraded to a suite and for £50 was a bargain! Don't expect the Ritz for these prices! But we love the hotel and the staff are very friendly and welcoming.

    « Beautiful hotel »

    We stayed at this hotel for an evening while visiting friends Very quaint friendly staff but it is looking a bit tired in places Bedroom clean and had everything you need but curtains were frayed and could be updated Bathroom very dated and toilet very temperamental Would I stay again yes as it was convenient

    « meeting day and night stay »

    i stayed here on business with some colleagues, a day in meetings was topped with a nice meal and accommodation with a nights stay. allocated rooms with ensuite wash rooms and nice view of the gardens. its now a best western hotel.

    « A pleasant stay in a beautiful building with great staff. Some minor issues but, I'd happily stay again. »

    A lovely old building. In need of some attention in places but, it's the little quirks of staying in old buildings that I actually enjoy. The Lady Sarah room was clean and very spacious, though a little hot on the first night which, contrasted with the bathroom which was pretty cold because the radiator didn't seem to be working but, I actually found the cool bathroom to be quite refreshing. The morning after the first night, both taps in the bathroom sink were giving out hot water. The morning after the second night this wasn't the case so I'm not sure if this was just a temporary glitch? The wife didn't like the fact that the radiator in the bathroom (which as mentioned, didn't seem to work), holding the towels, was so far away from the bath. A fridge in the room would have been very useful. It's a shame too that the Spa wasn't available as the wife would have appreciated that too. Overall, it was a very pleasant stay and I'd be very happy to stay again.


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·Da: M1. Esci dalla M1 all'uscita 25 e segui le indicazioni per Sandiacre/Risley. Segui le indicazioni di colore marrone per il Risley Hall Hotel.