Best Western Richmond Hotel, Richmond

Great room, great staff and very awesome breakfast! Swimming pool was sparkly clean and extremely cold but hottub jets weren't working. Wich was a bummer. All together I enjoyed my night. Recommend anyone to stay here if your traveling by.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I will happily stay here again! I had a great experience. Front desk staff is exceptional The pool is very large and clean. Breakfast was nice. Very comfortable beds Its very close to the college and area restaurants.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

This place is amazing. So cozy and it's nice to let lose in the hot tub and pool. Kick ass breakfast, free internet, helpful caring staff, clean, coffee, vending, cable Television and ice cold Air conditioner for these hot summer days.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

This place needs a lot of work to get it updated and cleaned up. There were a number of shady looking characters in and out of this facility. Staff were very friendly but they could not make needed changes in the one night we stayed. We will never go back.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This hotel needs some major renovations and cleaning up. Missing light bulbs and burned out bulbs in our room. Toilet wouldn't flush right. Coffee pack in room was open when we got there and coffee made with sealed pack in morning had white particles floating in it. Landscaping around hotel is none existent unless you like weeds!. Front desk staff was incompetent. Carpets in the place are dirty all over.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We stopped after 10+hours in a tiny car really that was way to small to fit our family of 5 soon to be 6. Pretty much “hell on wheels” meaning traveling very long distance sitting so packed together with 3 kids and pregnant mama to come here thinking there was a pool. Only soon to find out they were treating it with shock so we could not use it during our short stay to burn energy from sitting all day should have been annouced before I paid for a room expecting there was no amenities I wasn't going to have access to. My kids were so bummed and I had to deal with not only the hearty price tag for a room with pool access I didn't have but now the kids built up energy and resentment that somehow it was my fault “your hotels” pool was out of order. Rooms were basic and hallways smelled funny. Nowhere hear worth $100 I paid for room with no hot tub and pool. Breakfast was great l. Mini fridge in room didn't work well.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The place was awful. The carpets throughout were filthy and hadn't been vacuumed. In terms of our room, there was a stale odor, the comforter was stained, the remote didn't work and to top it off, the refrigerator and microwave weren't plugged in and the heavy unit holding these items couldn't be moved to plug them in. The grounds were full of weeds and there was broken mirrors and a toilet alongside the sidewalk. The only positives were the friendly staff and a halfway decent breakfast. As a Rewards member who has come to appreciate the motels, this was disappointing. Stay elsewhere!!

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Extremely pleasant stay. Location was perfect, just off of interstate. Donavan at front desk was very nice and helpful. Housekeeping did a great job, rooms were nice and clean. Staff was very good, and so was the service.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Swimming pool and Hot tub room is huge. Rooms looked nice and clean, very good water force in shower. In the morning we had a good breakfast, Breakfast attendant was very nice and helpful. Highly Recommended!

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

The clerk at front desk was rude. We ask for 2 wash cloths, 3 times from 5:30pm - 9;00 pm, once on phone and twice by a 74 yr old walking from other building. Never got the wash cloths.We have stayed at this motel multiple times and this time was a disappointment.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Highly recommend! Beautiful hotel, ideally located for a tourist. Very friendly staff with big smile!. Very clean and rooms smelled good! We'll definitely come back when we're here or passing by from / to Michigan.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We stayed at the hotel for 3 nights and the overall impression is great. They had room available when we got here at noon, Fast check-in and check-out, friendly staff. The room is nice, clean, no smell. Breakfast options: at the hotel for an additional fee or many restaurants and coffee shops are near the hotel.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Here is the run down. Black mold all throughout hotel. Bad smell, old mattress, bed bugs, stained bedding. Broken fixtures, broken tiles, ceiling falling in, no refunds given only move room to the same

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Despite a last minute booking and a very busy week at the Best Western, the staff was accommodating and also upgraded my room. Everyone took good care of me and the location was in close proximity to everything. I enjoyed my stay and the staff was gracious and Clean Rooms and too.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

You read it right, Breakfast was very good. Staff was very friendly and helpful. Write off of I-75, very easy to locate. Rooms were old but clean, bed was amazing and shower was amazing too. Highly Recommended!

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We waited 20 minutes when we arrived, my niece finally walked the hotel halls for another 10 minutes until until she found the front desk clerk. He was trying to help another guest get into her room. Several of the door locks would not open the door to the rooms, there was only 1 door you could get into the hotel from the parking lot, other than the doors into the lobby. Most of the outlets in the room didn't work. My niece found a bedbug in her bed in the morning. I will never stay at that hotel in Richmond again, and don't advise anyone else yo stay there either.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The hotel was very clean. My king bed room was nice with great linens and pillows. The a/c was super cold and staff nice and friendly. I didn't get to use the pool however my room was close to the pool and I didn't smell chlorine strongly as I have experienced in other hotels with indoor pools.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Usually I don't fall asleep very easily on hotel beds, but this hotel had very nice beds. I slept really good! Breakfast was also super, lots of hot items to choose from, plus waffle. Their breakfast actually saved us $50-$60.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I used to be loyal to Best Western and had their highest elite status because of lots of business travel. A few years ago, I switched to other national brands because Best Western raised their rates too high, and the quality had slipped. Here at Richmond, Kentucky, the trend continues. Not the cleanest room or bathroom, but acceptable. The bed was comfortable. The breakfast looks good on the surface: eggs, sausage, etc. But it all tastes terrible: cheap powdered eggs, and I couldn't eat the sausage because it tasted like plastic. It's clear the owners have cut corners to maximize profits. This is not your father's Best Western. We drove through the area a week later, and picked a different place.

Our stay with best western was perfect. we are members of AARP and was given a discount and that was great. the front desk staff are very kind and pleasant. We felt right at home, no need to worry about any one patrolling and watching your every move, thats what i love the most about this place, its so private feeling, no harrassments. you truly feel like you have the whole place to yourself, i think they spread their patrons out and makes it feel this way. the rooms are very clean, absolutely no smelly rooms ever, the pool area and hottub are excellent shape

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review our location. We are so glad you enjoyed your stay. We hope you will come back again. Have a great New Year!

The parking lot had a lot of debris and trash. I clearly stayed on the wrong side of the highway (as I realized the next morning.) the building is old which I'm okay with as long as it is kept up. This was not the case!! Dirty carpet, dirty sheets (that I discovered the next morning while searching for a sock in the bed.) The rubber mat in the tub was also dirty and the toilet paper holder had rust on it. The window unit's fan setting would not stay on and I was unable to adjust the thermostat. The refrigerator was not staying cold (and this was the second room I was moved to because the first room had a non-working frig.) I can say it was a surprisingly quiet environment for being right off the highway, but that's all I can say for it. Definitely does not meet Best Western standards!

Disappointed with how outdated it was leaving the appearance looking uncleanliness. We travel back and forth from Michigan to Florida now. Based on this experience we are now hesitant staying at other Best Westerners in the future. The staff was very professional and helpful.

The hotel is located near a bunch of places to eat and activities. The pool and hot tub are both is excellent condition. We stayed when they had a game in town so the hotel was full. But it did not make any of the services slow. Breakfast was hot and good, the pool was cool and had plenty of room for us and 2 other families to enjoy it at the same time.

Older motel but was clean and staff was very nice and helpful. Breakfast was fair and coffee was not good. I did not use pool or hot tub but it looked very nice. Good value for money and I would stay again

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the time to review our location! We appreciate it, and we're glad you had a good stay. We hope to see you again soon!

if you want to sleep go some where else and IF the idiot at the desk has their cell phone DO NOT CHECK IN they charges my credit card $224,620.00 they did not pay it but I get to wait for a new card .

Me and my husband wanted to spend a night in a hotel and just get away from our house and responsibilities for a day. The lady who checked us in was super friendly and thoughtful and the room was cozy! We had fun in the pool and hot tub and we watched movies on the tv! The bed was clean and comfortable, and we woke up and got nice and warm breakfast at the dining area! It was delicious and checkout was a breeze.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thanks so much for taking the time to review our location—we appreciate it! We're so glad you enjoyed your stay, and we hope to see you again soon!

We slept well at this hotel. Close to Interstate 75 but situated so that we didn't hear traffic noise. Beds comfortable. There's a microwave and refrigerator. My husband was pleased with fitness room. Breakfast room was a decent size. Breakfast offerings were eggs and other hot sides, waffles, cereal. Front desk staff were friendly and helpful. We would stay here again.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thanks so much for taking the time to review our location—we appreciate it! We're so glad you enjoyed your stay, and we hope to see you again soon!

This was a terrible hotel as far as the room goes. It was dirty and old. The toilet tub were not clean, chairs stained, dust everywhere, carpet needed cleaning bathroom door had so much dirt on it from never being cleaned. Luckily I had Clorox wipes and cleaned the bathroom. The air conditioner was so full of dust I was afraid I would get sick.the bathroom door picture is after I tried to clean it. Not acceptable. They had soon nerve charging money for this place . They need to hire someone who knows how to clean a room.The parking lot had at least 10 guys drinking and hanging out. We did not feel safe. Breakfast room was clean and decent buffet. Front desk person was nice and helpful. I would have not stayed but it was late we were driving all day and needed to rest.

Stayed here on a road trip to MI last week. I'd made the RSVP via their website for a room with two queen beds. It was somewhat a comedy of errors when we arrived. First, they had us on the second floor, however, there are no elevators on the property! This was NOT mentioned when I booked the room. My mom and I wandered all over the place searching for one, I finally went back to the front desk and was told they didn't have one. Well, we couldn't really drag all of our luggage up the stairs, so I asked for a similar room on the first floor. We walked to the 2nd room (all the way down a very long hallway) only to discover it had a king bed. I walked all the way back to the front desk and was told they only rooms with two queen beds were on the 2nd floor. I explained this wasn't going to work due to the luggage situation, and could I cancel with no penalty. The answer was no. When I reiterated that I needed two beds, the clerk said she didn't realize there were two of us (uh......) but said she could get me two double beds on the first floor. This despite the fact she'd told me earlier there were only king beds on the first floor. So, a bit of a hassle, but we finally got a room on the first floor with TWO beds. The property itself is very care worn and is in need of some serious updating. Our room was functional enough but it had a underlying odor that was icky (it smelled to me like cat urine, despite the no pet policy). I will say the breakfast was very nice (quite a lot of options) although there were signs everywhere stating you couldn't take food back to your room (another thing I didn't really understand). We stayed at a different hotel on our way back home.

Clean but it needs major renovation. I picked the boiled egg but it was not fresh. The parking lot was questionable location and too many people were hang out at the parking lot when I arrived around 10pm local time.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thanks so much for taking the time to review our location—we appreciate it! We will absolutely be speaking with our teams about upholding the breakfast standards that Best Western prides ourselves on, and improving our current system to ensure all of our food is as fresh can be. We hope you'll stay again soon so that we have another opportunity to exceed your expectations!

Nice staff, but the room had an old stale smell of cigarette undertone even though the front desk gave me a non-smoking room. The AC unit was dirty and needs the filter changed, but it did keep the room cool.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thanks so much for taking the time to review our location—we appreciate it! We will absolutely be speaking with our teams about upholding the cleanliness standards that Best Western prides ourselves on, and improving our current system to ensure this doesn't happen again. We hope you'll stay again soon so that we have another opportunity to exceed your expectations!

7-3--22 The hotel is right off I-75. The rooms were clean. It was nice having the A/C on in the room before I got there. The potty was small and low. Shower was okay. Really good hot/cold breakfast selection. Lots of places nearby to eat. The hot tub was relaxing but small. The pool is great for doing laps (see pictures) of both) but alas, the pool wasn't heated which is why I gave an overall Very Good rating. The hotel is close to some local historical sites (within 10 miles). I may or may not stay here again if I pass this way again. I wish more hotels provided safes in the room for valuables.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the time to review our location—we appreciate it! We're glad you enjoyed your stay, and we'll be taking note of your comments as we move forward with renovations to the rooms. Please know that our pool is a heated pool, but we did have a malfunction with the heating machinery recently and we are still waiting on the replacement part. In the meantime, instead of depriving our guests of the pool entirely, we've instructed our Front Desk team to note the potential issue with all incoming guests, and we will be reviewing with our team to ensure they are following procedure. Thank you again for your review, and we hope you'll stay with us again soon so that we have another chance to exceed your expectations!

Good clean older hotel. Good value for the dollar. Breakfast was very good and had a good selection of items. Check in and check out went very well. Room was clean and well maintained. Would definitely stay here again.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the to review our location—we appreciate it! We're so glad that you enjoyed your stay, and can't wait to see you again soon!

this is a good place to stay staff was very nice and helpful. the motel was very clean there was plenty places to eat close by some within walking distance the pool and pool are was very clean and well keep good place to stay

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the to review our location—we appreciate it! We're so glad that you enjoyed your stay, and can't wait to see you again soon!

We checked in and when we got to the room it had a bad smell. I knew the place was full, so we were stuck. Between the noisy cars in the lot and the smell we were ready to leave the next morning. We will never go to this best. ( Worst) western again. The breakfast was ok

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review our location, we appreciate it! We are sorry that your room had a "bad smell," and we will be sure to review our Best Western standards with our housekeeping and maintenance teams to ensure the issue is corrected and does not happen again. We hope you will stay again in the future and offer us another opportunity to exceed your expectations!

As soon as you walk in you can smell urine. The hallways and rooms reek of it. The room we stayed in was nauseating we had to run the room so cold just to keep the smell away. No other rooms to put us in and no way we could cancel. Floor board in the room was ripped from the wall and all we got was a “sorry”. Very low light in rooms. No elevator to get us to the second floor. How is this hotel meeting standards to stay open? Who knows. I would go somewhere else. This best western is all bad which sucks because all the others we stayed in were in amazing condition.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review our location, we appreciate it! Please trust that we will absolutely be speaking with our housekeeping team about your visit. We do not ever want someone to experience the things that you are reporting, and we pride ourselves in our Best Western standards for our rooms; what you are reporting is absolutely not up to those standards. We will also be speaking with property management and ownership about adding an elevator if possible in the future; it may be a costly renovation, but you are far from the first to mention it in our feedback and reviews, and while we do advertise that we are without one, we also understand that it's easy to overlook. Perhaps our greatest regret is that your front desk service was well below the standards we hold our team to; the associate that checked you in was still in training, with that day being her first day on her own, and she did get confused about a pet fee versus a deposit. We have already reviewed those policies and others with our entire staff, and have adjusted our training regimen to ensure it does not happen again. Thank you again for your feedback; please know you have my deepest apologies. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The staff are very friendly and helpful. This is an older hotel, and not exactly well laid out. You check in at the front, and drive around to a series of entries at the back. The rooms are dated, and the building looks weathered, BUT the room was clean, and the bed was decent. The parking lot of the burger joint next door was a little rowdy, with honking truck horns and guys riding mini bikes around the parking lot, but there were no issues, and it was pretty quiet inside. We had been driving for 13 hours, and had an early morning ahead, so we had a brief stay and skipped the free breakfast.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the time to review our location! We appreciate it, and we're glad you had a good stay. We hope to see you again soon!

The staff was very helpful. We were heading to our winter campground and needed a hotel with lots of parking because we were pulling a 32 foot rv. We called ahead and they were very accommodating. Will definitely return.

I was skeptical about booking this hotel because I saw several bad reviews, but my own experience with Best Western has always been pleasant so I booked anyway. I went to a concert Friday night at Rupp and had a training in Richmond on Saturday morning. I booked a room for just myself and only need one bed. A week or so after booking some of my family decided to go with me. I called the location and they were very accommodating and changed my room from one king bed to two queens and let me keep my original rate! Check out for this hotel was 11am and my training ended at 12. I spoke to them about late checkout and explained that I had family traveling with me and they allowed me to check out later without any extra fees. Wonderful service and I'll definitely be back in the future should I need to stay near Richmond!

This facility was nothing like mentioned/pictured on the sites. Needs a lot of improving unless they can play off all the out dating. My first impressed when entering the hallway was The Shining.. my kids were even teasing each other at bed time “redrum”. At the pool I was kind of what for the Grizwald family to pull in the family truckster on their way to Wallyworld. Totally has the 70/80s feel!! Ps bring your own towels apparently they don't do laundry for extras

Stayed for the night while traveling and did not expect the stay I had here for the price. It may be old but it's affordable, comfy, clean, very friendly and right off the exit. I'll be choosing Best Western again when I'm back.

Loved this hotel, everything was great. Breakfast was a full American buffet and the attendant was wonderful. The front desk staff is very friendly and accommodating. It felt like I was staying at a home away from home.

Great place to stay for a midway stop. Lots of restaurants around. Friendly staff, terrific breakfast, clean rooms. Huge pool with a hot tub that was amazing after a long drive. A little older but very well maintained.

The room was dated, definitely could use a new carpet, but the bathroom looked like it was recently updated. We had plenty of hot water and good water pressure. A very good breakfast with all the basics was provided.

First room the carpet and chair was wet. Was moved to smaller room across the hall and it smelled of pet odor. In my experience, this is not usual for a Best Western but it will be awhile before I am willing to go again.

This property is conveniently located off I-75 but with the room locations secluded enough to eliminate road/truck noise. The hotel serves as a small conference center so parking is plentiful, especially for travelers with a trailer. The property is well maintained albeit a bit dated in its décor. However, the rooms have plenty of outlets for charging electronics. A nice size pool is available and family friendly. A key feature is the breakfast area which has a very well designed cafeteria-style serving area and plenty of seating options. On our stay, the breakfast area was fully attended with food regularly refreshed and tables cleaned between guests. There are many dining opportunities in the vicinity and major grocery/department stores. Overall, a nice property with service-oriented staff and comfortable rooms.

The staff was all friendly, helpful and did what they could to make our stay as enjoyable as possible. The front desk staff are so professional and pleasant.. The breakfast was really good.They delivered!

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
We are glad you enjoyed your stay with and we hope to see you again soon. Thank you

Staff was super nice and helpful. Our room was very clean and had a fresh clean smell to it. Bed was comfortable and my pillow was the best! The pool/spa area was big and spacious however, there was green algae in some places around the rim of the pool. The pool and spa could use a deep cleaning and fresh paint. The hotel itself needs updated badly. The lobby was not very inviting to look at and the carpeting in the hall ways smelled bad, old. And we prefer full breakfasts and they only had a continental but that could still be from COVID, I'm not sure. We did not eat there.

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you for your honest review. We have worked and are currently working on the issues mentioned. For future reference our full buffet breakfast is now back up.

Poor breakfast. Dirty breakfast room. Tables dirty at 6:30am and no attendant. Ended up eating in a restaurant. Dirty pool with pool scum and algae around the edges. Workout room nice but there was nothing to clean off the equipment. Room was musty. Never staying there again.

This should not be called a “best” western. It is more like a “worst” western. The place is dark, dingy and very musty smelling. Terrible. Not what I am use to from best western chain. I would have left except we arrived late and had to continue on the next morning.

Once it got dusk, there was prostitutes everywhere! One approached my son! Our door wouldn't lock, Dog barking down the hall. Absolutely horrible this time around. I will never go back. Disappointing.

Best Western Colonial Inn is very comfortable and convenient overnight location off I-75. With some restaurants and places still closed, Breakfast is still very good despite COVID-19. Homemade waffles and sausage links are the best

Tarring of the roof being done and smell was nauseating and gave me a headache. Tried calling front desk from room, did not work. from my cell talked to front desk and asked if I could get a refund (less than 2 hours there) said she would contact manager and get back with me. When I went to check out(could not stay and breath in that horrible smell) she said the manager could refund partial( how much, couldn't say) but bc I booked through 3rd party would have to reach out to them, which I did. The reply they received from the lying manager were blatant lies. Said I was told about the work being done prior to checking in and offered another room or that one to be cleaned(what this has to do with smell permeating in entire place, I don't know). The manager is refusing to refund anything now. Would not recommend this place at all. I have contacted Best Western customer service to see if maybe they might vet management of their chains! We shall see!

This hotel was as expected. Nothing fancy but it certainly meets the need for a weekend trip/overnight stay. The property is dated and could use updating. The location is very easy access to freeway and within reasonable distance of the hiking/wineries/breweries which we wanted to visit.

I also feel cozy and spacious when I come to the best western hotel. I love the bed it's very comfortable and the tv and atmosphere is very clean only improvement needed is the air conditioner on the very top floors!

Manager Best Western, Guest Services / Front Office at Best Western Richmond Hotel, responded to this review
Thank you for your review! We've already got our maintenance crew looking into those air conditioners so we can get them up to snuff while everything's so hot and humid. When you come back and see us, we'll have them running in top shape!

a great dane visiting my son in Richmond, we stayed at best Western. Got a pet room, $20 a night, no problem. Then my wife went up front to get towels, the owner starts telling my wife that they had a lot of complaints about our dogs barking. We have been traveling withe our fur babies for six years and have stayed in much better places and NEVER had any complaints from any hotels. But of course if someone jiggles the door handle, a dog is gonna bark, but not all day. Then the owner went into our room and said the dogs barked at him. I don't think owner and manager liked white people with dogs. There were other dogs on the property, 2 pitbulls & a great dane, no leashes. Will never stay here again. Will drive to lexington.

Being Best Western Rewards members we looked for that hotel chain traveling to and from Naples, FL. We were very happy to find them along the way with friendly staff, reasonable rates and accommodations that met our needs. Even though the usual hot breakfast could not be served due to the corona virus, we received "to go" bags with water, fresh fruit and a granola bar to start our day.. Great job Best Western!

FrontDeskBW, Manager at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the time to review our location! We're glad that we could find a suitable breakfast alternative for you, and that you enjoyed it. We look forward to your next stay with us!

I needed a clean bed and bathroom for a few nights. I was able to get that here. The outlet in the bathroom wouldn't hold a plug and one didn't work, which is frustrating. The heat did not get our room warm and the temperatures were colder than normal during our visit. In fact the hallways were almost like being outside. The breakfast was unappealing. The building gives off a less than appealing vibe. A little paint and updating would take this place a long way. Again, it sufficed for my needs.

FrontDeskBW, Front Office Manager at Best Western Richmond Hotel, responded to this review
We here at Best Western want to thank you for taking the time to give us some feedback on your stay. Your loyalty is important to us, and we will be reviewing your concerns. It is our goal to provide a comfortable stay at a reasonable price. Please come again soon. Dakota Farthing

If you need a place to stay and the price is decent than go ahead. Personally I feel like the hotel is quite dated and desperately needs some updating. Upon check in we were given a room and was told no smoking, only our room smelled like a hot ashtray. We were lucky and there was other rooms available, they were able to switch us with no problems. If staying the rooms that are even numbered seem to be louder than the ones that are odd. Just because of the business next door.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We're really sorry about that issue with the smoke smell in the room. We advise all of our guests that our rooms are non-smoking, but some don't take that warning seriously. We'll look into who was in that room before you and make certain that they don't have the privilege of staying with us again to prevent them from ruining the room for the next guest to come along. We're also always looking into ways to improve and modernize, and renovation is currently one of the most talked-about items on our list. We hope to see you in the future so we can have another chance and do better next time!

We stoped for the night on our way to Florida it was a pleasant stay room was comfortable and clean pool and hot tub was a plus very good mexican resturant within walking distance to motel staff was friendly and breakfast was good

FrontDeskBW, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the time to review our location! We're so glad you enjoyed your stay, and we can't wait to host you again so that we can exceed your expectations once more!

Hotel was extremely cold. Heat did not work. Left it on 86 all night and was still cold in the morning (and I like the room cool usually). I heard another guest ranting to the staff about how cold it was. Area where you check in was warm, hallways leading to your room were freezing and your room.... artic. Room needs upgrades, a huge patch above shower that looked awful. Must keep all food in the breakfast area (posted). Also the biscuit would not cut with the plastic knife #hardasabrick. Worst Best Western I have stayed at in several years. I stay at a lot of them as well with work. We had to stay in a handicap accessible room yet the hotel was fairly empty. Had 1 double bed, not queen, not king a double. Will not stay here again! Hope this helps you avoid this hotel. Thanks

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We appreciate your taking the time to leave us this message. The frustration of having a room that doesn't meet your expectations is more than understandable, and letting us know about the heat issues is helpful for us - we'll be taking a look at the heater in that room and in our hallways, as well as working with our breakfast staff to improve all of our guests' experiences. As for your room, we do apologize, but the room is one you chose when you booked through the corporate website. We've had guests comment that the website can be confusing - the accessible rooms are higher on the page than the normal king or queen rooms and often appear in high demand (such as the listing reporting only one or two available) - but the corporate website is out of our personal control. Once you've booked, we have to assume you've chosen the room that's right for you. Despite all this, we will take all of your comments as constructive and move forward with them as opportunities to improve, and we're always grateful for the chance to make someone's experience with us a better one than they've had before. We do hope you'll return and see the improvements we make with this feedback firsthand. Thank you again!

Room was clean but dated. Rating this continental breakfast one of the worst we have had. Eggs tasted artificial, bagels were so hard and dry you could not eat them plain. Tried toasting them but only one side of the bagel/toast toasted other side was obviously broken down. The so called fresh bananas were days old spotted and brown. Left there dissatisfied and hungry.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We apologize for your experience with our breakfast. This is something we're always looking to improve upon and we'll bring these comments to our breakfast staff to help them step up to the level that our guests expect and deserve. Thank you for taking the time to let us know - we truly are grateful!

We stayed 1 night and would definitely stay here again. The beds and pillows were very comfortable. The price was reasonable and breakfast was good. There was a problem with the computer on checkin but the front desk staff person was excellent and we were compensated for the inconvenience.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
Thanks so much for the review - we're glad you enjoyed your stay and we're really sorry about the error in the system. We're always working to improve, so we hope to see you again soon and be even better next time!

This hotel is well maintained and very reasonably priced. Very Good value. However, this is the first hotel I have stayed at that had Gluten-free options available and some on display for breakfast. A major plus for our Ciliac daughter.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We're so glad our breakfast was welcoming for your daughter, and we're glad you enjoyed your stay with us. We look forward to seeing you again!

This hotel is older, but the beds are comfortable and the whole place is CLEAN. I have seen some older hotels go to crap because their owners didn't want to put the work in to maintain them, but it's obvious these owners care. The pool is HUGE AND WARM. There are two stories without an elevator. The doors do require closing, it's an old building. The breakfast was a bit of a letdown, only because of the size of the kitchen and how underutilized it was. We stayed here on a Thursday and came back in the following Sunday. Two different rooms and both of them were clean and comfortable. The only issue we had was the hot tub. The first night it didn't have enough chlorine and the second night it had way too much. My hands still smell of chlorine despite a full shower afterward, and that was last night. I did like the fitness area though.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
Thanks so much for reviewing us, and we're glad that you enjoyed your stay! We're really sorry about the chlorine issue with the hot tub - we're working to correct it and get the levels balanced out so they're just right, and we're always looking for things people might like to see at our breakfast. If you have any suggestions, please send it along, and we'll see what the future might bring! We're glad you chose us for your stay, and we'll look forward to seeing you again!

Rooms need updating and the shower is lousy. Hot breakfast was poor - eggs and potatoes cold and the coffee was lousy, so was the drinking water - tasted strongly of a chemical and needed to spit out first sip. Needs improvement.

FrontDeskBW, Front Desk at Best Western Richmond Hotel, responded to this review
I'm so sorry that we didn't live up to your standards! We'll be sure to keep your words in advisement as we move forward with updating this location, and we hope you'll come back to see how we do! As for your breakfast, you have my deepest apologies as well - we'll be sure to check the breakfast area and water system to ensure everyone gets hot food and good water, and we appreciate you bringing that to our attention with your review. We truly do apologize, and we hope you'll come back so that we have another opportunity to exceed your expectations.

This hotel is located near the I 75 and it's perfect for a nighttime stopover. Staff at the desk is courteous. and friendly. Breakfast is ok, just basic staff. Overall this place offers a decent value for the money you pay.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We're so glad you enjoyed your stay with us! Maybe next time we can find a way to make that breakfast better than just okay. Thanks for your review!

Room was good. Nice bed, hot shower. Breakfast was ok. Hallways were cold. Little to no heat. Hot tub was on the green side, didn't use. Pool itself was ok but the walk back to the room was freezing due to no heat in the hallways. We stayed a few years ago and it has went downhill.

FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We're glad that you liked the room, and we'll see about the hallways - it shouldn't be so chilly, especially for our guests who have enjoyed our pool. Thanks for letting us know, and we hope you'll give us a chance to improve in the future!

This hotel is the best. We stop here on the way to and from visiting family, and we are satisfied customers. The room is clean, the breakfast is good, and the price is right. Plus the staff is very nice.

FrontDeskBW, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you so much for taking the time to review! We appreciate your feedback, and will be sure to exceed these expectations the next time you stay with us!

Hotel is onvenient to Earlham College and a variety of shops and restaurants. It's very accessible to highway. Hotel very clean and updated. Staff professional and friendly. Bed was a bit soft for my taste, but my co-traveler loved it.

FrontDeskBW, Front Desk Clerk at Best Western Richmond Hotel, responded to this review
We're so glad you enjoyed your stay and took the time to give us a review. Here's hoping we get to see you again in the future!

Our hotel rooms was nice and clean. The lobby and downstairs area smelled of moth balls. The staff was very friendly. The breakfast areas, were lacking in every area. The food was not good, and the rooms was in need of an upgrade.

FrontDeskBW, Front Desk Worker at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to write this review. It's disheartening to learn you did not enjoy your stay and that the property was not properly maintained according to the high standards of our housekeeping and maintenance staff, and that the hot breakfast wasn't to the standards we abide here at Best Western. Reviews like yours are very helpful in our ambition to continuously improve and I hope you'll return to see how we grow and adjust with feedback like yours!

Property not up to par. Needs paint and carpet cleaning! The breakfast room was spacious but the food was not good. Especially bad was the biscuits Nd gravy and sweet rolls. Coffee was good and cereal was fine.

FrontDeskBW, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thanks for your review! We are in the process of updating and modernizing our location, and will take your comments into consideration as we move forward with that process. We are disappointed we didn't exceed your expectations during your stay with us this time, but we hope to change that opinion in the future!

This Best Western is great if you are using the airport. For us, it was close to the expressway which is why we chose it. The room was typical but larger than many and included an easy chair with a foot stool which we used. The carpeting did need to be replaced and the wooden furniture was a bit worn. Still, it was clean, had a decent breakfast, and was good for a night. We would stay here again if the price is right.

FrontDeskBW, Front Office Manager at Best Western Richmond Hotel, responded to this review
We're so glad that you enjoyed your stay with us! We are in the process of updating and modernizing this location, so we'll make sure to take your comments into account as we continue with this process. we hope that we can provide a quality experience for you again in the future.

First of all, Parth at the front desk is AWESOME! His customer service skills and customer interaction was professional PERFECTION:) Our room came off clean:) Bed comfortable:) Plenty of hot shower water:) Breakfast is FREE and like most BW hotels, and thank you for providing it:) The ONLY thing I didn't like and never do, is the adjoining room doors, noise:( Would I visit again, ohhhhhhhhhhhhhhhhh yes:)

FrontDeskBW, Front Desk Worker at Best Western Richmond Hotel, responded to this review
Thank you so much for your stay with us, and we're so glad you enjoyed it! We always aim to exceed expectations, and we hope that we can continue to provide such quality services for you in the future!

When I went to my room in the "A" pod, I was greeted with a hallway odor somewhere between musty janitor's closet and toilet backup. Had to cancel the room, which the desk clerk was helpful with. This does appear to be an older Best Western. The room itself looked OK but I'm not sure what's up with the corridor aroma. There are multiple other options for travelers in the general area.

FrontDesk B, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to write this review. It's disheartening to learn you did not enjoy your stay and that the corridor was not properly maintained according to the high standards of our housekeeping and maintenance staff. Reviews like yours are very helpful in our ambition to continuously improve and I hope you'll return to see how we grow.

Hotel is Extremely outdated. Needs a complete renovation. When we arrived to check in, the glass entrance was filthy. Didn't appear to have have been cleaned in weeks. Was given our room number wand was told to drive to back of building and take the stairs, no elevator. Once inside, an IMMEDIATE moldy/old smell just hit you in the face. It reminds you of on old apartment building, gloomy and smelly. Shower curtain falling off the wall. I understand you get what you pay for but this wasn't even worth that.

FrontDeskBW, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to write us a review. I'm sorry to hear that you did not enjoy your stay and that the conditions of the hotel were not maintained to the high standards we strive for. Reviews like yours are extremely helpful in our goal to keep improving our property and we thank you for your patronage. I hope you will stay with us again to see our improvements.

Great location just off the freeway. They offer a terrific complimentary breakfast. They're swimming pool is open until 11 PM but I didn't see it. This hotel was disappointing. It is outdated with sad, dreary colors scheme. Our room didn't have heat and it was very cold.

FrontDeskBW, Manager at Best Western Richmond Hotel, responded to this review
Dear glambertz, I'm thankful for the review you provided, it helps keep us on our toes about improving the property. Although the hotel was built in the 70's we would like to modernize it so we thank you for the suggestions. The heating issue is another story, this should not have been the case and we apologize profusely. Please contact us at 859-623-9220 so we may correct this issue for the future.

This was an overnight stay on our way home from visiting out-of-state friends. The hotel was functional; the room was nice, the bed was comfortable. It was nothing fancy, but it was adequate for our purposes.

FrontDeskBW, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to provide us with an honest review. We are glad to have had you stay with us and thankful for your business. I hope you will stay with us again in the future.

I read the mixed reviews of this hotel and was torn between staying here and staying at Holiday Inn. When I checked in the person behind the desk Mr. Patel was nice. I did notice that the cloth furniture in the waiting room was worn down and older. I drove around the building to Door A to get to my room on the second floor. I don't believe that the building has an elevator so you have to walk up stairs. This would normally be fine but I had my elderly mother with me and this was hard for her. Once I got to the top of the second floor I noticed that there were two swastikas drawn in red marker on the marble tile the sticks out from underneath the door of the storage room. While I am sure the hotel staff probably didn't put those there I did not the symbols remained there during my 3 day stay and I saw the cleaning staff walk in and out of the room several times. I took pictures of the symbols in case someone needs to reference them. The hotel had a foul odor to it in the hallways and a lesser but still present smell in the halls. Its one of those things where if you work there you don't smell it but if you are visiting you pick up on it for the first time. When I got to my room there was a small label about the slot that you put the key card in that says "Push Up". I thought that meant that once I scanned the card that I needed to turn the handle down and lift up on the door because it sticks. After trying to get in the door for 5 minutes I asked the cleaning staff to help me. They tried to get in and failed several times before they realized they needed to lift the handle up towards the ceiling not down towards the floor when opening the door to get it to open. The label probably should read "Lift Up" not "Push Up" or maybe fix the door all together. It looked like several doors had this label on them so this must be their long term fix to the problem. When I opened the microwave door in the room the microwave actually turned on (like emitting the energy to cook food). That is completely unsafe! The toilet seemed to be extremely low to the ground and smaller than standard size. I am a thin guy and had a hard time fitting on the toilet properly. The toilet paper was the thinnest I have ever seen in my life. There was also no fan in the bathroom. The breakfast buffet bar WAS NICE and had plenty of options. MY BIGGEST ISSUE with the hotel is the pool. We specifically chose this location because they had a pool. I noticed when I first entered the room with the pool that it DID NOT smell like chlorine. I wish I would have taken that as a warning and walked right back out in that moment. My daughter jumped in the pool and within seconds said "Dad this smells like urine". I told her to get out and get in the hot tub to get it off her skin. After about 5 seconds in the hot tub she started crying uncontrollably saying that she felt like her skin was on fire. The water in the hot tub was bath water warm. I took her back to the room and told her to shower. Unfortunately that did not stop the burning. I spoke with the man at the front desk who assured me the PH levels in the water are tested daily and that he would leave a copy of the history with my checkout paperwork. The man was nice and apologized saying maybe my daughter had a skin reaction. Unfortunately he never left the PH level history with my checkout paperwork. I don't know if the pool or hot tub had a bad PH level or they both did but something was clearly wrong. My daughter swims in pools all the time and has never has this issue. Ultimately I had to take my daughter to St. Joe's hospital in Lexington at 11p that night to be seen because she was in such pain. The hospital said that the burning was likely the result of high levels of bacteria in the water and/or an improper PH level. I probably have a $1,000+ bill coming. In summary here, the property has the potential to be a nice place if they brought it up to 2019 standards and fixed the issue with the pool and hot tub. I recommend staying at the Holiday Inn where I feel like most if not all of these issues would have never happened. The pool always smells like chlorine at Holiday Inn.

FrontDesk B, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
We understand your frustration and we are very sorry about the problems you've had. The "swastikas" you have seen are actually Hindu religious symbols which resemble the Nazi symbol because it was appropriated by the German regime. The microwave issue was our first time hearing about it and has been fixed asap. The problem you had with the pool has been addressed personally, maintenance will be taking another full course on pool management. Nobody else had issues with the water but again we apologize your daughter had to go through this and we will be watching them like hawks during chemical analysis.

Quick overnight on business. Every thing I wanted. Staff was friendly and efficient. Check in was fast, no hassles. Parking near room even though the place was full. Nice clean work out area, with good equipment. Breakfast was ok, I would stay here again alone or with family.

It was a nice place to stay, clean and we received good service. it was well located right off the interstate, i would have no problem recommending a stay here. The breakfast assortment was above average and good. The price was a little high for my taste.

The hotel itself was fine. Had an average stay. However, the woman working in the breakfast room was very racist & rude to another customer in front of everyone in the room. There was a woman with her grandson just watching this whole scene unfold..it was disgusting. I went to the front desk and complained but the woman I complained to, although very nice and apologetic made it sound like nothing would happen. I will never stay there again.

Great place to stay ! We stay at this hotel every time we go to Richmond . The staff is so friendly , the rooms are nice and clean and our grandkids love the indoor pool. The breakfast is awsome hot gravy and biscuits , eggs, sausage, waffles , fruit just about anything you would like to eat .

Parth P, Front Office Manager at Best Western Richmond Hotel, responded to this review
I'm glad you enjoy each stay with us and thank you for your loyalty. I'll let the staff know how much you liked it and we hope to see you soon.

The toilet seat lid was broken and not attached, the toilet flapper leaked and the tank filled with water every few hours, the card reader at external door "B" entrance was cover in duck tape and the door was constantly unlocked, 3 external doors at the swimming pool building were propped open with rocks throughout the day, the room smelled like mold or water damage.

Staff is very nice and friendly, hotel conveniently located off of I 75 and easy to get too. Conveniently located in close proximity to many wonderful restaurants and strip malls to go shopping. Hotel itself has an early 90s feel to it and could use some modernization. Rooms are a bit on the small side, mattresses are a little bit stiff, and the desks are small and bathrooms could also use some updating. So if you're a business traveler and you need ample desk space to work, than you might want to reconsider. They have free buffet breakfasts with a wide variety of things to choose from and a nice common area to gather. All in all not bad, but you can probably get a bigger bang for your buck elsewhere.

Staff is horribly rude! Tried to talk to the owners and they would NOT talk to me. Breakfast is gross. My room had bugs, dirty, dark, smelled like mold. I've been here for couple of days and its horrible! Worst hotel I've ever stayed in. Would not recommend to ANYONE!

The rooms were clean and the staff is friendly. The rooms are a bit older and somewhat on the smaller size especially the bathroom but we had a good experience overall. They had a very nice workout room and the pool was refreshing and clean

Very close to many restaurants, East to get to..Pool and hot tub was great..Rooms were big and clean..Lobby and breakfast room was clean and very nice..Very nice staff..I Will stay there again..I was just on a short family vacation and his place made it very comfortable..

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review your stay here at our hotel. We are so glad that you enjoyed yourself here and we really hope you come by again! if there is anything that you need from us, or if you need help booking a future reservation, please don't hesitate to call us at (859)623-9220.

Excellent, clean, huge almost new pool, Superior breakfast. English American folks manning the front desk, excellent value, we would recommend this hotel to any or all who might be interested. All good. Stay here!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review your stay here at our hotel. We are so glad that you enjoyed yourself here and we really hope you come by again! if there is anything that you need from us, or if you need help booking a future reservation, please don't hesitate to call us at (859)623-9220.

This became our home after 14 hours of road trip to our destination. It was great to know that they had an indoor pool with a hot tub, this was the cherry on the top for the kiddos and us the adults who were exhausted. Service was great and the rooms were very comfortable. It is close to a variety of different restaurants on walking distance for those who want to take a break of driving; and is very close to the main highways to continue on the Adventures.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review your stay here at our hotel. We are so glad that you enjoyed yourself here and we really hope you come by again! if there is anything that you need from us, or if you need help booking a future reservation, please don't hesitate to call us at (859)623-9220.

It was a great place to stay. The stay is cheerfull and helpful. The rooms were clean, comfortable and affordable. The pool was clean as well as the breakfast area. The breakfast bar was fresh and really good. I would tell anyone to stay here.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review your stay here at our hotel. We are so glad that you enjoyed yourself here and we really hope you come by again! if there is anything that you need from us, or if you need help booking a future reservation, please don't hesitate to call us at (859)623-9220.

We stayed here on our way back from GA. Our other hotel was a nightmare in TN. (It was NOT a Best Western) The hotel staff was friendly and efficient. The price was great, the rooms were clean as well as the pool area and lobby. It was close to walking distance to restaurants. The Mexican place was great. It was a pleasant surprise and a great price. I will definitely stay there again!!~!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to review your stay here at our hotel. We are so glad that you enjoyed yourself here and we really hope you come by again! if there is anything that you need from us, or if you need help booking a future reservation, please don't hesitate to call us at (859)623-9220.

Stayed here for one night. Was ok, plenty of parking and good breakfast. There is no elevator in this hotel if you end up on second floor. Short distance off of highway and next to a Cook Out burger place that looked pretty good but didn't have a chance to go. Well kept for the most part.

Best-Western R, Front Desk at Best Western Richmond Hotel, responded to this review
Randy, Thank you for taking the time to review your stay here at our hotel. We are so glad that you enjoyed yourself here and we really hope you come by again! if there is anything that you need from us, or if you need help booking a future reservation, please don't hesitate to call us at (859)623-9220. Thank you again, Mariah Conners Front Desk Agent Best Western Richmond Hotel

The breakfast area was nice, the food was good, and good variety. The pool area was nice. The only problem we had was room smelled musky and the cooling unit did not cool well the first night. When we got up the next am the carpet was all wet in front of unit. We called desk. Maintenance came. The unit cooled better but continued to get carpet wet.

Best-Western R, Front Desk at Best Western Richmond Hotel, responded to this review
Dear FarAway49071837762, Thank you for taking the time to review our hotel, we are grateful that you liked parts of your stay. I want to personally apologize for the room being musky and not being able to fix the wet carpet for you. We really hope that you will come back and allow us to give you superb customer service. We use these reviews to better the stay of all of our future guests and this matter will be taken very seriously. Thank you, Mariah Conners Front Desk Agent

I had a great visit at the Best Western, I used to stay at the Red Roof Inn but after the management changed, I no longer wanted to go there. I was pleased to see that this was a great hotel, great breakfast and just a little bit more money. We will be back!

Best-Western R, Front Desk at Best Western Richmond Hotel, responded to this review
Dear Homerwill, Thank you for taking the time to review our hotel. We are so grateful that you have enjoyed yourself here! We are looking forward to seeing you again. Thank you, Mariah Conners Front Desk Agent

This is an older property, and with that comes some mustiness. My room was very clean, though. Overall, this property is nothing special, but fine for a night. One good thing about an older property is that the walls aren't as thin as in new places. The bed mattress was broken down a bit in the middle where lots of people have gotten in and out of the bed, indicating that the mattresses haven't been replaced in a while. The breakfast room isn't big enough for peak weekend times. I had to go back later to get a table. It's right next to the interstate with lots of restaurants nearby. It's a two-story, and I saw no elevator. I was on the first floor, so that didn't matter to me, but be aware you may have to lug your things up stairs. I did have a very long walk to breakfast as my room was at the far end of the long hallway.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you so very much for taking the time to review our hotel on Trip Advisor! We are so grateful that you enjoyed your stay, we really do hope to see you again.

Stayed overnight here as part of a Kentucky road trip. The property was a little bit dated, but still clean and comfortable. Staff was friendly and helpful. Breakfast included hot items and was definitely above par for other hotels in this price range.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Luvs2Dance2013, Thank you for taking the time to review our hotel. We are happy that you enjoyed your stay! Please know that we take your responses seriously, and we use them to improve the stay of all future guests. We hope to see you again so we can try to improve your impression of us. Thank you, Mariah Conners Front Desk Agent Best Western Richmond Hotel

Quick summary: very comfortable stay in a clean, quiet room with nice amenities. Good price value. Friendly, professional service. I base my evaluation on what I expect of a 3-star property. This is not the Ritz, but very good price/value. R #124 had two queen beds, very comfu mattresses, nice bed linens, many pillows. Very quiet room, even though the hotel seemed full. As with many BW locations (we belong to the loyalty program, and are generlaly happy with our stays,) there is a good chest of drawers and an open closet. Fridge and microwave. Coffee maker, iron/board. No in-room safe (most BW do not have this that I've been to recently. Good desk and outlets for charging you rdeivces. Complimentary wifi works well. Two sitting chairs. Nice tub/shower bathroom with good toileties, i.e. shmapoo, body lotion, shower cap, .. Spotless housekeeping. Very clean. Good complimentary breakfast as seems expected at BW's -- variety of breads & bakery, hot dishes of eggs and bacon, cereals, juice, make-your-own fresh waffles.... Also as usual, weak coffee and bagels that don't come from a good bagel place, but serviceable, and I don;t expect good bagels at most places outside of major metro areas. There is an indoor pool that looks good, and a fitness center. We did not partake as we were just passing through for the night. I can imagine that any family who wants to keep the kiddoes amused would like the pool. Contrary to another review's post, there are some non-chain dining options if you go into town, which is a good idea. So - a very good stop that lives up to Best Western good price-value standards. We'd be happy to stay here again.

Best-Western R, Front Desk Agent at Best Western Richmond Hotel, responded to this review
Mme_X, Thank you so very much for taking the time to review our hotel on Trip Advisor! We are so grateful that you enjoyed your stay, we really do hope to see you again. Warm Regards, Mariah Conners Front Desk Agent Best Western Richmond Hotel

Best Western Richmond Hotel was centrally located for attending the graduation of a friend at Eastern Kentucky University which was about a mile or so away. It is on the "main" strip Eastern Bypass and easy access to Route 75. Plenty of restaurants. Unfortunately they are all chain restaurants. This hotel had the most comfortable bed I have ever slept in, better than mine at home. It was remarkably quiet consideration its location along a busy road. It also had a nice pool/hot tub area. We were with friends and brought our drinks to the lobby a couple of nights to sit and social. The biggest drawback to this hotel is the left you have to take to get out of the parking lot. It is at a light and across from a gas station. People were not always forgiving of letting you out.

Best-Western R, Front Desk at Best Western Richmond Hotel, responded to this review
Dear Joyce Hoskins, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mariah Conners Front Desk Agent Best Western Richmond Hotel

The room was a bit on the small end of the scale. But everything was clean and in good working order.Breakfast was maybe a little better than normal hotel fare. is located on a busy interception so there are lots of dining options. Including one right next door.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We usually stay at best Western plus properties, but ‘‘tis one was all that was available in Richmond. The room smelled either old, or had dog and/or cat in it worn a period of time. Just not clean smelling. Shower water was really hot, better than tepid or cold. Convenient to many restaurants nearby. Breakfast was ok, although gravy for the biscuits was as thick as pudding. I mentioned it to the person behind the counter, and her response was “I didn't make it”. Just a middle of the road property.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

The price was great. Cheaper with trip advisor then any other discounts. Room was nice, quiet, peaceful sleep. Breakfast was a long buffet, front desk staff was very friendly and helpful. By what we could tell it was a good neighborhood but still had the added security of (room) key card entrance from outside . Very nice place to stay, will book again

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

The location is great for travelers. It is right of the I75. There is gas stations and restaurants nearby. The rooms are clean and well cared for. The bed is very comfortable. It was very quiet at night.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Very dim Light in bathroom, had to bring in additional lamp to see better. Lots of noise from parking lot motorcycle gang party, Kept us up until about 1am. No TV channel guide available. No news paper available.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Stay was nice. Some things need updating but it was overall not a bad place to stay. Bathroom, shower seemed to had been updated recently. Had a glass / tiled shower. It was nice. Pool area was nice as well as we did use the hot tub.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

This hotel has a very convenient location right next to the interstate with plenty of dining (some with in walking distance) and shopping options. Huge pool, very clean and welcoming, decent fitness room and very friendly staff.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

A clean,beautiful and safe place to stay!!ltravel by myself 21/2 hours to take care of my dad at an assisted living facility which is a wonderful place but need a place on a regular basis for me. THIS is it!! Safe & sound with the feeling of luxury.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Room was decent and clean had no issues until 2 am when heat went out then electric. Manager was rude went complained at check out then 3 days later they double charged my account and refused to refund the double charge or even discount the original price do all the maintance issues they had

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We love this hotel. We've always typically stayed at higher end hotels...Marriott, Hyatt... This hotel meets all those standards and then some. The breakfast is amazing, so many choices, cereal, waffles, biscuits and gravy, fruit, milk, water, juice and the best waffles in the world!!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

The hotel could use a little sprucing up, but the staff and the breakfast were amazing. Just proves you cant judge a book by its cover. Location is easy to get on and off the Highway, and you are on a main drag so food option are all over.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Meeting up with family in the area so we all stayed her for the night. Close to meeting location and price was right. Friendly staff and nice breakfast bar. Didn't have time to use any other amenities. Hotel could use updating but it was clean and bed was comfortable. Would stay again if in the area.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Stopped for the night going north from Florida. Hotel was clean, room was typical - comfortable, clean, but not too quiet. Property is right by I75 so you hear traffic noise from that side of building. It wasn't too bad and we slept well. We are vegan, so we didn't find much on breakfast bar that we would eat, but other folks seemed to be enjoying it. Staff was very pleasant. We left quite early so we didn't use any other amenities the hotel offered. Also, side door unlocks with room keys - very safe. Overall - good stay.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

We have never stayed at a Best Western before but it will now be our first choice. The rooms were awesome and the amenities nice. Breakfast buffet was far beyond what I expected. Peter and Clay in the morning could not have been nicer or more accommodating. We were broken down on the freeway last night so this was an unplanned trip. They were so helpful; Peter even drove us to the car repair shop to pick up our vehicle when it was done. Five stars all the way around.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Really nice motel, beds were super comfortable. The front desk guy was super nice and we loved how big the breakfast bar was. Pool and fitness room was also nice. Only issue was we had no soap in our room like at most hotels.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

very excellent place to stay. very friendly staff. After driving all day from Tampa I just was looking for a place to rest for the night. More room than I needed but with being a BW rewards member I recieved an upgrade at a fair price

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Was an enjoyable experience would highly recommend stop by and stay if traveling through area breakfast was best I have experienced in any stay staff was awesome and rooms were nice and clean pool was clean and hot tub was nice

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

I booked this hotel because of a campus visit at Eastern Kentucky University we were attending the next day. Unfortunately for us, we didn't get into the area until 1 am. I had called the front desk before we finally left our home area, to alert them of the situation and that we'd be a late arrival; they were extremely accommodating. Even at the late hour we arrived, the front desk clerk was smiling and friendly. We quickly found our room - a little too hot to sleep in at first, but a quick adjustment of the heater/AC unit fixed that. The beds are very firm, but I think I was just so exhausted from almost nine hours of driving that I was asleep quickly. It wasn't until the morning we discovered the hotel has a pool and hot tub; I just wish we had had the time to check these amenities out for ourselves. As for the continental breakfast... look, I've had much, much worse. This was actually fairly decent (even if my 17-year-old ruined her waffle because she didn't spray the iron before pouring in the batter... live and learn). At no time did I feel that we were in an unsafe location, or that there were people around who perhaps didn't belong... though I found it odd we were able to get into the hotel by the back door without using our room keys. That door probably should have been locked. All in all, our stay was extremely brief, but served our purposes well. We paid a fair rate for a clean, comfortable room, and I would not hesitate staying there again!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Had a great stay and good night's sleep. The staff was very courteous and accommodating and our room was clean and comfortable. The only reason I didn't give this a 5 star rating is because I requested expedited check out and it was somehow overlooked.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Clean rooms horrible breakfast. Good location, friendly staff, would definitely recommend. Only complaint was the breakfast. It was not good at all. Lady working breakfast was very friendly and nice tho.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

The rooms were clean. Bed and pillows were comfortable. Staff was friendly and helpful. Lots of shopping and restaurants around hotel. Breakfast buffet had both hot and cold items with lots of choices.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon. It looks like you marked us a 1 out of 5. Is there anything we can do to make you're experience better for next time?

To start, we traveled 6.5 hours for EKU graduation, got in at after 10pm, got in and showered finally laid down around 11:30 to find cockroaches when the lights dimmed. I took many pictures, went down to the lobby to show the man E.J, who was kind at the front desk. He confirmed they were cockroaches and noted the file and that we were leaving. We went down the road to the TRU Hilton( it was wonderful) in our PJs at 11:45pm wet hair and all. Mind you we had to be at graduation by 8am, and were tired( I had a child with me as well). When I called to get my refunded through Expedia they claim Clay, the manager had no record of this and stated we stayed there. I have photo evidence, which time stamps and location and my Hiton receipt and could obtain an affidavit from Hiton I'm sure along with security tape evidence of our check in, and yet Clay is still refusing my refund to Expedia, stating we stayed which his cameras and Hilton's can confirm we DID not. This is horrible customer service and an issue that if not rectified I will be bringing to the BBB

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Please contact Expedia for this request. Thank you.

When I checked into the hotel, I noticed the next morning the bathroom was dirty. I complained, and did not get offered to change rooms. It was a Tuesday morning and the parking lot was empty. A couple nights later, I heard a woman say, “Someone please help me”. I entered back into the building and heard her say, “Stop, wait a minute”. I went to the front desk and brought him to the area where I heard the noise. No doors were knocked on to make sure everything was ok. Their cameras point to the back of the lot. After this incident, a few nights later there was a police man standing in front of another door. My daughter sent me on this trip as a surprise to see my grandson. Cooperate told me the only person I can talk to was Clay. Cooperate told me that Clay was the only one I can talk to. Clay doesn't talk, but told cooperate that he apologized to me many times. Which he did not, if you stay here and need help ask for Larry. I'm so surprised this is a best western hotel. We will not be staying here again. We have also warned family to not stay here as well.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Stopped to rest here as we were driving home to Michigan from Orlando. Service was great and the breakfast was wonderful. Right off the highway and easy to get to. Lots of restaurants, stores and gas stations nearby.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Had paid for 4 nights for family from out of town. They arrived around 10 pm and was given a room on the second floor but could not find an elevator. Room was supposed to have 2 queen beds but was 2 full sized beds. There was hair in the sheets of one bed and some trash under the bed. Room was also infested with ants. For some odd reason several rooms had bags of trash sitting just outside the room doors. Needless to say our guest checked out first thing in the morning and went to a better hotel. I was given a refund for the 3 nights not stayed. Very disappointed.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Stayed one night for a business trip in town. Room was clean, staff were friendly, easy to find right off the freeway, breakfast was a good variety of hot and cold items. The price was very reasonable as well. Highly recommend to anyone!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

this exit has everything you need: shopping, food, gas and great hotels The king size bed was extremely comfortable!!! We left very early so didn't have breakfast at the hotel. Culver's is our favorite and there is one just down the road!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

My daughter goes to EKU and wanted her little sister and I to come for a visit for a couple days so we stayed here for 2 nights. The people at the front desk were very friendly and helpful. Everyone we encountered were welcoming and very nice. The breakfast was way more than I expected. There was something for everyone, even the pickiest. It tasted good too. Sherry was the employee who made the food and was there if you needed anything else. She was so friendly and inviting. They had scrambled eggs, sausage, biscuits, gravy, home fries, waffles, toast, bagels, cereal, and yogurt. They even had almond milk if you didn't want cow's milk. The service was amazing and the hot food was hot. The rates for the room were very reasonable too.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Even with many hotels to choose from, Best Western is the best, for not only the price but the cleanliness of the hotel and caring of the staff. It is an established hotel, but has been updated in both appearance, rooms, and services. I always stay here when traveling to Richmond for a craft show. Felt very safe in the parking lot and inside the hotel. Highly recommend this hotel, the price can not be beat for the excellent service.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Hotel conveniently located off the interstate. The room was ok for the night for us to rest as a mid way point on our trip. Bit of a musty smell and carpets looked pretty old and worn in the halls and our room. The hot breakfast bar was good with plenty of choices and nice big room to sit and enjoy a free breakfast. The indoor pool was large and clean and hot tub was nice and relaxing. Overall for the price we were satisfied.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

This hotel is just off the exit from I-75. There is lots of shopping and restaurants within walking distance. We arrived early for an event at EKU but could not check in until 3:00pm. No big deal, we just left our car and walked the one mile to Alumni Coliseum. The hotel could use a little refreshing but was good for the price and location and room was clean and bed comfortable. The showerhead in our bathroom was great for a hotel as was the water pressure. Bath amenities included make-up remover wipes as well as a shower cap. The breakfast was well beyond what we expected. Hot eggs, meats, buiscuts and gravy, fresh fruit and pastries and many more items available. Eating area was clean and inviting. Good, quiet stay.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Room was very clean, queen beds were comfortable. Breakfast was very good. Full hot breakfast bar. Rates were very reasonable! Staff was courteous. Only complaint was no elevator and not enough parking spaces.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

We stopped here for one night while traveling home. The lobby is a bit small and outdated, but the room was clean and fine. I did have the free breakfast here and it was your average free hotel breakfast; good enough for breakfast but nothing to brag about. Overall, this place is fine for a night and reasonable for the money, but it is my no means fancy or upscale.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Was on a motorcycle trip and decided to stop here for the night since I am a Best Western member. Very nice best western little dated but still nice. Staff was very nice service was great. The breakfast was very good. My room was also very nice. Glad I stop here.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

The hotel is located conveniently off Interstate, the rooms were clean. The fitness is like a small gym and the pool in the largest you can find in a motel setting. Also its indoors. The desk was always manned and the people very courteous, helpful and neat in appearance. We will be travelling this route often and plan to stay again.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

The rooms were clean, The fitness center needs an update but overall hotel was comfortable and staff was very friendly. Would stay there again if we are in the area. Also within walking distance of a Mexican restaurant that had excellent food

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

The room smelled musty and dirty; the pillows had a foul odor; half of the outlets did not work; there was no ventilation in the bathroom; and housekeeping did not clean our room when we left for the day - did not even come to the room!

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We stayed here for a quick overnight. This exit has many different hotel choices. If we were in Richmond again, I would probably try a different hotel. PROS: Staff is SO friendly! I wish I had gotten names. The front desk clerk and the woman attending the breakfast were extremely friendly and helpful! The indoor pool area is HUGE and very clean. Would be a nice gathering spot to hang out with a larger group. The breakfast offering was large and good for a free breakfast! The lobby and breakfast area were updated and quite nice. CONS: Our room looked as if some updates had been made, but more are needed. It was so old and musty, I wasn't sure how clean it was. The hallway was very stuffy and musty.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

It was a nice hotel the staff is very friendly. Rooms are nice. Location is great. Great breakfast. Clean rooms great The only problem is the bed sizes. We were on the first floor the beds are very small. We couldn't sleep in the same bed. If we were on the second floor the beds are bigger and also kings. But because the hotel doesn't have elevator and my wife doesn't do stairs because of her medical condition we had to have a first floor room. The rest of the stay was great

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Good location just of the interstate. Gas and food close by. This is an older property with some updates but the age shows up here and there, i.e. the bathroom door wouldn't close because of excessive paint build up. Not a deal breaker. Parking is a little awkward especially if you have multiple bags or physically challenged. I was a little disappointed in the breakfast as the options were not great, not much to choose from, but I'm finding that to be the case at a lot of Best Westerns anymore.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Property was older but clean. Good Breakfast and a good value overall. Good location for travelers - right off freeway. Only a few minute from Eastern Kentucky University. Nice pool and Hot Tub area and and exercise facilities.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

the location is easily accessible from the freeway, convenience store located in close proximity, room was fine, nothing outstanding. Only complaint was that the a/c unit fan would not run continuously when the unit was cooling. A/c cooling had to be shut off for the fan to run all the time.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

I have seldom been disappointed with a stay at a Best Western property. The hotel at Richmond was clean, nicely decorated and the staff were friendly and efficient. The king size bed was heavenly after a long drive. The handicap bathroom was clean and well appointed. The included breakfast was your average fare. Good coffee, delicious waffle, but the eggs were meh. If I could have only taken a 1/4 point off for that, I would have! Everything was spotless. All in all a great stay.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

We were traveling through Kentucky and needed a place to stay that wasn't too expensive, but clean. We found this Best Western and were hesitant. Our last stay in a Best Western a few years ago was not so pleasant. This one earned claps and kudos! It was clean, well "groomed", had friendly staff, updated linens, comfortable.beds, a surprising hot.breakfast buffet, and we couldn't have been more pleased. Even the sidewalks outside had been recently pressure washed, and the signs were current, and building well maintained and painted. Stairway carpet needed some cleaning, but everything else made up for it. Staff was friendly. They have a fairly large I door pool and a small fitness room. It is two floors, and there is not an elevator, so handicapped people need to know that when choosing a room. We would definitely stay here again. The price was right, and it exceeded our expectations.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

This hotel is on the low end of things. It is older and a bit run down. I feel that the price is too high for what you get. The hallway was especially worn and smelled. The furniture in the rooms was old too. All in all it seemed to be clean and safe, but it just wasn't that great of a place. In my experience most BW's tend to be better than this location.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

its ok hotel, for the price - 70$ was better than I expected. just off the highway. comfy beds, cable, good wi fi. funny thing we were given keys to building B by mistake we went to building A and the keys worked.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Beat Western is not fancy and has no elevators (huh). Rooms are for crashing at the end of long day. Staff are great compare to others motels. They tool my coupon with no hassle. Good location. The biggest surprise was the breakfast and selection. Best Western seem to place importance on their breakfast selection. My boss stayed down the road and he was shocked. Will return.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

First off the front desk manager actually called my room once I checked in to see if everything was accommodating,this is the first time I've had a hotel actually ask me if everything was OK once I checked in. That impressed me the most along with a very clean room and the awesome breakfast,thank you.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Everything was good and clean. Breakfast was amazing!!! I would recommend this play to anyone. This place as a great indoor swimming pool and hot tub. They have a very nice fitness center. Something for the whole family to do!

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

This property had the best rate in the area, a comfortable clean room, & one of the better hot breakfast bars for the money. Check in was a breeze & the gentleman working the front desk that night was very nice. We would definitely stay here again.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

The room was clean and comfy. The pool was nice and there was a jacuzzi. Hallway was a bit stuffy, but our room was fresh and cool. The breakfast included biscuits and gravy, eggs, sausage, potatoes, and waffles. It also included fresh fruit.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

Another short stop night. The hotel has had renovation. The room paint and furniture were nice. Pillows were good and the bed was stiff! We love stiff/hard beds. If you want soft beds then don't stay here. We do!!!! The air conditioner was very good on a comparative basis. The bathroom and shower were good, clean with hot water. Unfortunately, the paint didn't cover the rust on the interior bathroom door hinges. Kind of a bummer, but the door worked. Another slightly loose toilet seat. A reminder, this is an older, two story hotel – no elevators. If you have trouble with stairs bear this in mind. Also remember that some ground floor rooms border the parking lot. There seem to be a lot of workmen staying here with diesel pick-up trucks. Many leave early………3:30 +am!!!! All in all a pretty good place to catch some winks before moving on at 5:30 am.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay. We appreciate your business and look forward to serving you again soon.

We were in town for our son's orientation at nearby EKU. When we arrived we were tired after many hours of driving and it was dark and raining. The men at the front desk welcomed us with smiles. At that moment, we knew we made the right choice. They got us an extra pillow and toiletries that we forgot in our haste and directed us to our room. The room was clean and the beds comfy. The continental breakfast was delish. The spread is much nicer than normal and there were many places to sit. The young lady working in the room was nice to speak to and she helped us maneuver around a bit as our hands were full. Mr. Shah at checkout was helpful too. We told him that we're definitely going to be staying here when going to EKU in the future. You won't be upset by staying here.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

A quiet, convenient well maintained hotel with friendly staff. The rooms were beautifully appointed and well maintained. Conveniently located off of l 75 We would highly recommend staying at this hotel, I know we will.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

We were very pleased with our recent stay. It was a very late night / early morning stop for us on the way back home. It was a quick and easy check in with a very clean inviting room and great breakfast. Beds were on the smaller side, but comfortable. Staff was very friendly. I feel like best western hotels can be a hit or miss, but this one was great!

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

We stayed at this hotel several times during the past few years when our son attended EKU. We have always been impressed with the hotel staff and the breakfast choices. Rooms and clean and comfortable. The hotel is located near the campus so it is convienent.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

If you are expecting the Ritz Carlton this isn't the place for you, but if you are looking for a clean place to stay in the Richmond area check this one out. The indoor pool area was clean and looked well maintained with towels in the pool and hot tub area. The beds were comfortable. The breakfast area was busy but the food was at the appropriate temperatures and well stocked with a very nice variety of food options. Would definitely keep this in mind if I'm in the Richmond area and need a place to rest overnight.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

We just returned from our annual golf trip to Richmond KY, and stayed at the Best Western for the 12th time. Our group enjoys this hotel for the amenities, the cleanliness , the friendliness of the staff and the proximity to everything we need in Richmond. Right from the moment you walk in the door, it feels relaxed and like every thing will be taken care of. Check in was quick and all rooms were ready upon our arrival. The beds were comfortable and the rooms spacious and very clean. The breakfast in the morning is a great way to start the day. Lots of choices to start the day. All staff were friendly and always said hello and were all smiling. Thank you to all staff for another successful trip. We will see you again next year.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
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Great location and easy to get to. There are many restaurants and shops near by, but still quiet enough to get a good night's sleep. Eastern Kentucky University right up the road and a very nice campus.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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This was a quick stop as we traveled to Florida. It is conveniently located. Check in & check out were easy. Room was clean & everything worked. Breakfast was fairly typical of Best Western. There were a few more hot items (like potatoes) than most. We did not have a chance to try the pool or fitness areas. Would stay here again on route to Florida.

Best-Western R, Front Office Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

Arrived early in the day and was accommodated to an early check in. Room was very nice and on the backside of the hotel. Very quiet even though there was a traveling school group. TV in room didn't work properly but since I was there on business I declined to move. Staff was very nice and helpful. Breakfast was nice and the entire hotel had a great overall look. Will definitely be staying here every time I am in this area.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

This hotel is convenient to the I75 and food establishments. It is always clean and has been updated in recent years. The staff are very helpful and accommodating. Definitely excellent value for the money.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

My two sons and I love Best Western Richmond. My 10 year old son calls it "our hotel". They love the pool, and I think the beds are so comfortable. The hotel is clean, and the staff is friendly and accommodating.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

While traveling with my handicapped mother we found we needed to split our travel in to two days. The staff was very helpful in accommodating us with rooms next to each other and as close to the door as possible. The rooms were clean and comfortable. The breakfast was presented very well and enjoyable.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Great hotel, helpful staff, comfortable bed, quite night, breakfast was good and quite a variety. Internet did not work very well. We have used the pool on previous stays but choose not to this time. Easy on and off I-75.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Friendly staff, welcoming and eager to help. Easy online booking, save money with coupons. Easy parking and rooms are all on first floor. Beds are comfortable and cable tv had the channels we like to watch.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and look forward to serving you again in the future.

This hotel was on the road during a two day driving trip. It was a convenient break point. After spending all day in the car, it was nice to receive a friendly greeting and clean rooms. I have stayed at this motel on a previous trip and made a point to arrange a stop at this Best Western.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Very close to highway, very nice staff, very nice pool and hot tub. GREAT BREAKFAST!! Rooms are very spacious with excellent flat screen televisions. Digital cable with a guide. All in all this a a great place to stay.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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The hotel was very quiet. The room I stayed in was on the backside of the building away from the expressway and traffic noise. This is a college town and I expected it to be loud in the hotel. I was surprised. There are newer hotels close by but I'm sure they are more expensive. I was very happy with my stay and felt that it was a good value.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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The place and staff were great but trying to turn on the closed caption on the TV was a mission. The breakfast was OK compare to other Best Western Hotel it could have been better. I will be staying again at this location again, hopefully somebody can help with the closed caption

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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I would have given a higher review but our bathroom was apparently never cleaned after prior guest. TP and what appeared to be snuff in toilet, used soap in tub, and long black hairs all over bathroom floor. No toiletries were in room and it lacked enough linens in the bathroom. The room itself appeared clean, the beds were a little hard. The heat/fan worked and had a fridge in room. Breakfast was nice, good varieties and fresh food. I was disappointed that no manager was on duty at check out to resolve issue with bathroom and I have to wait for a reply.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
We sincerely apologize for the issues with your stay. We hope that you will give us the opportunity in the future to meet and exceed your expectations.

we always stay here in our travels from Myrtle beach to home. the people at check in are very friendly and greet you with a smile. the breakfast is alway good and also hot . this is why we spend the night here

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Looking forward to staying at other Best Westerns and hope they are as good as this one in Richmond, Kentucky was since we've been enjoying the level of comfort and Wifi and breakfast and check out times. Would love to see the carpet a little more clean and some newer shower faucets, but otherwise clean and comfortable.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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was very tired from traveling. Pulled into the parking lot and called to be sure there was vacancy. Was quoted a price over the phone but since I'd pulled it up on the computer, I noticed that the website quoted a significantly reduced price. I asked again but....was told that was the best price. Booked on the internet, went in and checked in. The bed was really firm but....the room was clean and comfortable. The breakfast was amazing! Actually, the breakfast made it worth the price we paid!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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We attended our grandson's graduation from the police academy at Richmond. The hotel is off of I-75. It's a quick turn after exiting the interstate, but fairly easy access in and out to the main fairway to restaurants and shopping. A hot breakfast was available daily. Has a indoor pool and an exercise room. Very quiet halls. WiFi was a little slow, but didn't really pose a problem. The handicap accessible was quite adequate. Had no problems with check-in and check-out. A very pleasant stay!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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This BW has updated the rooms and what a difference it made. Please remember that it is a 2-story without an elevator, but the staff is quick to accommodate a first floor room when needed. Very quiet in room despite the fast pace road and interstate around the property. A nice surprise to find a heated indoor pool, after a long car ride, it was perfect for getting the aches out. Yes, I will stay here again & would recommend this BW to all travelers.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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I booked this room never having been to Richmond. We arrived in the evening on vacation. We were disappointed when we pulled into the parking lot. Very dated. We were afraid to let our child touch the floor and we tried not to. The bed, under the fitted sheet was hairy and dirty. Gross. The place is a dump. The ratings on trip advisor were misleading or out and out lies.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
We sincerely apologize for the issues with your stay. We hope that you will give us the opportunity in the future to meet and exceed your expectations.

We love the Best Western Hotel in Richmond, we always stay here on our way to Florida!! Great service, clean rooms, friendly staff. If we have a concern with an amenity or the room, we are helped immediately. Nice to have a hot breakfast before continuing on our long trip south.

Best-Western R, Front Desk Clerk at Best Western Richmond Hotel, responded to this review
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On the way home stop for the night. BW is a brand I trust to hold their properties to a certain level. The price was low so I did not expect more than I got. It was clean, comfortable and the breakfast was excellent. Slept well and staff was friendly and helpful.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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Like so many other reviewers we had a nice, clean room with comfortable queen mattresses. The breakfast assortment is large! We had scrambled eggs, potatoes, sausage, biscuits and gravy, and fruit. There are cereals, yogurt a waffle machine and assorted sweet rolls. The staff is friendly and helpful.

Best-Western R, Manager at Best Western Richmond Hotel, responded to this review
Thank you for completing your survey about your stay. We look forward to providing your lodging needs in the future.

To be clear, this is a nice hotel and I will stay there again. I got a great night's sleep; the staff was friendly; and the very clean room was big. The price was reasonable and you can't go wrong staying here. Having said that, I was disappointed (hence a 4- rating) in the breakfast. When I was choosing, the breakfast received a high rating. I looked forward to something other than the dead sausage patties, over chopped up scrambled eggs, and bargain basement cheapy danishes I see at every other motel. I was definitely wrong. Granted the server was nice but that was the best part of the breakfast. The eggs had been stirred /chopped up so much I had to use a spoon to eat them. If you want cereal or a waffle, you'll be fine. If you want anything else you'll be disappointed. Even the coffee was cheap tasting. Again, I only bring it up for "truth in advertising". I will stay there again but skip the "breakfast". In fairness, this breakfast was typical of the chain motels. I should know by now not to expect much... Along with knowing the toilet height is great for a 10 year old but not an older person with arthritis.. But that's for another time's comments..

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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I always stay at Bestwestern hotels because of the quality of services, the many amenities, especially the breakfast, plus the rooms are spacious and clean. This is the first time I stayed at the Richmond Bestwestern, and I have to say that this one was the best one yet. Exceeded my expectations.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Hotel looks outdated and a little scary, but breakfast was really great and nice not to have to spend money on a breakfast for my kids. Variety was great. The hotel over all was really good just looked outdated and old. Some upgrades would be great. Bathrooms were also a little small.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Accommodating staff, clean and comfortable rooms that are isolated from noise outdoors or neighboring rooms, plus indoor pool and whirlpool. Continental breakfast quality and selection were better than most and served by hotel staff.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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This hotel is awful. It is dated ..smelly ..dirty...stained sheets...hair in bed...I could go on and on and on...staff was very unhelpful. We travel a lot and have stayed in several hotels and this is by far one the worst hotel I have ever stayed in.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
We sincerely apologize for the issues with your stay. We hope that you will give us the opportunity in the future to meet and exceed your expectations.

This is an older Best Western but very well maintained and a friendly staff. Even though it sits on the interstate the rooms are quiet. Breakfast is very good in a roomy breakfast room. Hot entrees and of course waffles. Fast food is within walking distance.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Everything was perfect! I will come back next vacation. Room was immaculate. Customer service was the best. Loved the TV control cover meaning it was cleaned before we came. The breakfast was the best we have had on the road. CLEAN!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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My son and I were traveling home and stayed here. It was clean, comfortable, and quiet. I used the pool, which was clean, and large! Very nice after a day of traveling. The room was clean and comfortable. The hotel clerk was very courteous and kind. I would stay here again.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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The staff at this hotel are great. Comfortable rooms, good bed, quiet, nice pool, excellent breakfast and the woman who oversees breakfast is fantastic. Location excellent, highly recommend. Ample parking, and staff are very accommodating. All day coffee is excellent quality.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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If you need a place to stay over night or a vacation you must visit this motel breast is great always something for everyone. Pool ,hot tub is great gym is awesome you won't want to leave to have fun staff is great if you need anything just call they are happy to help.Our grandkids loved it all .we enjoyed the rest.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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This is our second visit here and we will stay here again. We use this as a part way stop to South Carolina, to visit relatives. The location of this spot makes it very convenient to the interstate and there is a mall across the interstate if you need anything. The restaurants in the area are good as well.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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BW has really stepped it up a notch. The Hotel is a little long in the tooth, but the recent renovations and upgrades really show, making this a very comfortable stay at a reasonable price. Staff was courteous, professional and knowledgeable. Close to local restaurants, Downtown, the interstate and University. Prices are up but not unreasonably so.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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We have stayed here twice. This is a good value, mid-priced range hotel. For us, the hotel ammenities are quite acceptable. Much room to enjoy hot and cold breakfast choices in dining area. Away from highway noise but easily accessible. Clean rooms that are in decent repair. Good senior's rate at 55 years.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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We have stayed in several hotels over the past few years. The Best Western was one of the best. When we pass through Richmond, KY again, we will try to plan our journey so as to stay at this Best Western.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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My husband and I have been to the Richmond, Kentucky Best Western a few times each year - we go to Richmond either to see our son OR as we are "passing through" on our way to Gatlinburg. This hotel has always gone out of their way to answer our questions and take care of any concerns or requests we have! They even offered us the use of their refrigerator when the one in our room wasn't working properly - that was nice! The hot breakfast is very nice and has a good variety of items - pastries, bagels, waffles to make, cereal, yogurt, cheese eggs, toast, fruit, etc. The beds are quite comfy!!! and the indoor pool area is AWESOME with chaise lounge chairs to relax in! Can't say enough - this will ALWAYS be our "go to" place in Richmond!!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Very comfy bed and heavenly pillows. Front desk person was great and people friendly, helpful. I was just passing through on my way home and wanted to rest. I was given a king room since there was just me instead of two queens. Good value for the money which was reduced to a reasonable amount. Always have a good stay at a Best Western!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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I would wait until they do renovations. Room, hallway, and building smelled bad musty. Toilets clogged, carpet dirty, a general feeling of uncleanliness. Staff did all they could do with what they had to work with. Man at front desk gave us a new room in the morning so we could shower in the morning when our toilet clogged and they didn't have a way to fix it. Give them another chance once they do renovations because of the price.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
We sincerely apologize for the issues with your stay. We hope that you will give us the opportunity in the future to meet and exceed your expectations.

Clean, comfortable, and folks that make you feel welcome. Easy access on and off freeway for travelers, close to the historic downtown for visitors - really a treat! The staff is helpful and the surrounded area is full of history and Kentucky bourbon!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Very nice hotel. Clean and friendly. We pulled in late at night, slept, ate a nice breakfast and headed down the road. We didn't use the pool, but it did look very nice! We would stay there again if we are in the area!

We were pleasantly surprised with our stay at this Best Western. Christopher at check in was very welcoming and helpful and made check in a breeze. The hotel pool was very clean and big! Very nice stay. Breakfast was delicious. We would definitely stay here again!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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First night was perfect, second night a drip kept us awake but hotel staff was very apologetic. Could not sleep, checked out so early left before breakfast. They gave us water and granola bars for the road.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for the inconvenience.

We have stayed at this hotel for the last 7 years on our way to a convention in Columbus - we have always had a great experience with the staff and all personnel - The hotel is conveniently located with all kinds of eateries and Gas nearby.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review of your stay! We appreciate your business and look forward to serving you again in the future!

I came to Richmond, KY due to my sons baby deciding he would like to join this ole world a month early. After a long drive and an extremely long day at the hospital, Grandma was needing a nice quiet place to unwind and lay my head down to rest. I walked into a very pleasant atmosphere, was greeted by a polite warm gentleman at the front desk. Our check-in was quick and desk clerk was helpful. Our room was very clean and king size bed was a sight for sore eyes.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
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Desk reservation clerk was extremely helpful and considerate. We had driven from Orlando area to Richmond, Ky, in one day and we're exhausted. Excellent, courteous service. This young man will go far!

This is the 7th or 8th time our family istayed at this particular BW. This isn't the newest facility but it is always clean and the staff are always friendly. AND THE BREAKFAST!!!! It is always great. Special shout out to Ms. Sherry who was the breakfast attendant this morning.

Best-Western R, Front Desk staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We really appreciate our loyal guests and look forward to seeing you again soon!

Have stayed at this location 3 times recently on 2 separate trips with family. Very satisfied with this hotel. Check in was quick and efficient, pool area is nice and breakfast is good. Hotel location is easily accessible from I-75 and we enjoyed a good night sleep.

Best-Western R, Front Desk staff at Best Western Richmond Hotel, responded to this review
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The Wifi is weak, had to sit on the floor by the entry door to get a signal. Small bathroom, dirty toilet, floor and counter top. There was no lotion in bathroom, only shampoo, shower cap and soap. Nice TV set, Fridge has freezer space. Fairly quiet room, comfy beds, nice large pool and hot tub area. We were on the 2nd. floor, stairs only, no elevator. Nice bright lite hall mirror area. Comfy A/C temp and not to noisy. But I had a very frustrating breakfast experience. The breakfast room area was very cold. They had 2 waffle making machines, I poured the mix into one, waited and waited for the timer to go off, found out that the machine wasn't even plugged in, what a mess it made. Then I used the other machine, and then when I went to use the syrup dispenser, it was not working right, the syrup dispenser was hard to reach, and wasn't working other then a trickle, so needless to say, my waffle was cold and hardly had any syrup on it. Then when I got my coffee fixed and tasted it, it was horrible, tasted burnt and weak. AND when I told the girl that was standing behind the buffet area counter about the room being cold, she did nothing. So I went out to report it to the front desk area, and told a employee, she did report it to maintenance man. NOT really sure if anything was done about it, when the maintenance man came in to the breakfast area, I heard him tell the girl behind the counter about the room being cold, she said that she was HOT !!!!

The hotel was wonderful. Clean rooms, close to my destination. Breakfast was great and hot food. There was two young men at customer service that was wonderful. Easy check out. The hotel was the best I have stayed in a long time.

For a so called handicapped accessible room, ours (#303) was OK. No walk-in shower or handheld shower head. The portable shower chair just barely fit in the tub. The bathroom was large enough but the room was cramped with a hard mattress king size bed, and desk with chair. The space around the bed and furniture was tight. It was clean except for the carpet that left a black bottom on my white socks after walking around. This is a two story hotel with NO elevator.

Best-Western R, Director of Sales at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations.

Great staff. Nice rooms. Nice clean pool and hot tub. I would highly recommend this place. Staff went above and beyond what they needed to do to make my stay a good one. Breakfast was nice with a lot of choices.

I stayed for one night with my two sons, ages 10 and 14. We really enjoyed our stay, and the kids loved the pool. The hotel was clean, comfortable, and the staff was friendly and accommodating. I will definitely choose to stay there again!

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
Thank you, Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Sincerely, Clay Renfro Best Western Richmond Hotel

Although this Best Western was clean and quiet, it didn't measure up to other Best Westerns or similarly priced hotels where we'd recently stayed. Overall, the staff was unprofessional ( ie woman clerk and two others were outside smoking in front of the main entrance about five minutes before we checked in) and not very welcoming or helpful. No washer/dryer for guest use. No information notebook or TV channel sheet in our room. Bathroom: no bathmat and problem with tub draining. Hot breakfast was good served by a friendly young woman. I did write a similar review directly to this hotel and Melissa, the manager, offered us a 30% discount for our next stay there. I doubt it.

Best-Western R, Guest Relations Manager at Best Western Richmond Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Clay Renfro Best Western Richmond Hotel

Stop over enroute on vacation. Location very good and many restaurants in the area to choose from. No problems with this hotel. Room clean. However, all hotels need to upgrade to remove carpet and bedspreads. Appreciated the TV remote cover. Breakfast was very good.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We appreciate your business and look forward to serving you again in the future!

Bed was very comfortable. Room was spacious. Everything was clean and in good working order. We felt safe. Close to many choices of restaurants. I just wish there had been an elevator. We only had to go up one flight of steps, but we were tired from a lot of traveling.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We do have double rooms available on the first floor, however, they are full size beds and not queen beds. In the future, we would be more than happy to reserve one of these room types for you if that will accommodate your needs. We appreciate your business and hope to see you again soon!

Staff was very helpful from the time checked in to the time we checked out. We had small children and very was very helpful with getting them in the room I'm glad that we were able to get a room on the first floor

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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This hotel has the friendliest staff that keeps the cleanest hotel ever. The breakfast was presented in the classiest of presentations and the beds were the most comfortable beds you ever slept in. Check in was swift and easy and check out was a breeze.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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The rooms were nice the staff was too. There was a nice hot breakfast with lots of choices. Clay did a good job keepimg the food items filled. The indoor pool was large and very clean. We enjoyed our stay and would return in the future.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave review for your stay! We do appreciate your business and look forward to serving you again soon!

We checked in late on our way to home (Atlanta) from Ohio. It was raining and we were very tired. The front desk staff was very accommodating and professional!!! Their Breakfast was very very good and much more than we expected. Thanks to their wonderful staff.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! We greatly appreciate your business and the nice response. Hope to see you again in the near future!

I thought for the price you pay the rooms are good. I did like that it was clean and seemed well maintained. They do need to improve there wifi. I couldn't pick it up. Overall it was a good stay the rooms could've been bigger but for the price I can't complain. It was very clean and I didn't have any real issues.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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Needed a room while traveling through the area. This hotel was conveniently located and served the purpose after driving all day through storms. Staff was very pleasant at check in and beds were comfortable. We did not get up early enough for breakfast so I can't comment on that.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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We stayed 1 night while heading back to FL. Our room was as defined in hotel listing. Clean, nicely decorated with comfortable beds. Breakfast was good with hot menu items. Breakfast server was friendly & accomodating. Liked the big breakfast room which was clean & tidy. Unfortunately,the outside sidewalks are torn up which made some of the doors inaccessible and also affected available parking spots. Although our room was quiet, it took quite a bit of maneuvering to get our bags up 12 stairs since the hotel does not have an elevator. Getting ice required quite a hike!

Best-Western R, Front Desk staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay! Please accept our apology for the inconvenience of the remodeling construction. We hope that you will stay with us again at a future date so that we have the chance to meet and exceed your expectations!

Great place to stay and a great careing staff, but, a better breakfast selection vould be had for us early risers ,best western should step up, very close to many restaurants ,easy on and off the freeway

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to leave a review for your stay! We do appreciate your business and look forward to serving you again in the future!

We were very pleased with the size and cleanliness of our room. We had a long day of travel and this was a nice, comfy surprise. We also enjoyed our breakfast the next morning. Very convenient to the highway.

Best-Western R, front desk staff at Best Western Richmond Hotel, responded to this review
Thank you for taking time to leave a review for your stay with us! We appreciate your business and hope to see you again soon!

great location, very convenient. even if it's close to the freeway it's not noisy at all. clean. good value for the money. they have free breakfast buffet but we had dog hours and where not able to take advantage of that!!

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
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This hotel was right off the interstate. The breakfast area was roomy. The breakfast ladies were super nice. Beds were comfortable. Bathroom was small. Great location for events at Eastern Kentucky University.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your review! We appreciate your business and look forward to serving you again in the future!

The hotel staff and amenities were great. The room was large enough to enjoy watching tv and very clean. The hot breakfast had many items to choose from. A great stopping place to visit Berea Kentucky

Pillows and bed were very comfortable. The front desk clerk recommended a great Chinese restaurant that delivered. The hotel was clean and quiet. We would recommend this hotel to others. The value of the stay was excellent and affordable.

This Place should be called the Super Best Western because the staff were super nice, the accommodations were super nice the amenities were super nice, just an all over great place to stay. Would definitely stay here again.

We stayed at this Best Western location during the state Special Olympics competition. The staff was extremely courteous and helpful during our stay. The breakfast was excellent, our only complaint was the slowness of the internet service which could be attributed to several people staying at the location.

Hotel is an older property and is not impressive looking from the outside. But it was great place to stay the staff was very nice and helpful. The room was very clean even in the places that most hotels tend to miss when cleaning. Both of us have bad backs and the beds were great. And to top it off the BREAKFAST WAS GREAT a wide variety of food and drinks. We highly recommend this location.

Was a great hotel to stay at. Room was spacious and the Pool are was well equipped. The breakfast was good and hot. We had a very enjoyable stay. Would recommend this hotel to anyone that is looking for a good place to stay. Was very reseasonable too

I work and pass through the area quite a bit and always choose this hotel to stay at. EJ at the front desk is the absolute best. Lots of police (traveling to the nearby academy in assuming by the various marked police cars from all over the state of Kentucky) and construction/road crew/contractor workers seem to stay here. There are families as well. The indoor pool is fantastic, along with breakfast! My only complaint is that the parking situation is a bit of a nightmare at night so be prepared to walk (the hotel has adequately parking, people here just seem to park very VERY crooked and take up two to five spaces (trailers) so that you can't park next to them and it eats up available parking. The place is right off of the highway and within a quarter of a mile of anything you could need (Meijer, pharmacy, fast food, restaurants, a bit of shopping, and a Starbucks).

Hotel was very nice. Bed was comfortable and breakfast was very good and hot. Location was easy to find.Would use this hotel on future trips to Chattanooga, Tn. Would also recommend to others.Good value for the price.

Best-Western R, Front Desk staff at Best Western Richmond Hotel, responded to this review
Thank you for taking the time to post your review! We appreciate your business and look forward to serving you again!

We stayed here on our way home from Georgia. Nice, clean facility. Beautiful indoor pool and whirlpool area that may be a new building addition. The guest breakfast was terrific - cafeteria style with the hot food served up by a staff person. Friendly manager gave a good recommendation for dinner. Easily accessible off I-75.

Best-Western R, Front Desk staff at Best Western Richmond Hotel, responded to this review
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I needed a room to rest and try to sleep so I could continue my drive home. That is what I got. The staff was friendly enough. The room ac/heater unit was noisy even on low. The hallways were quiet that was good

Best Western in Richmond KY was clean, attractive, and the staff was courteous and friendly. Very happy with my stay. They offered an indoor pool which we used and we also utilized the complimentary breakfast one morning.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your time in leaving a review! We appreciate your business and look forward to seeing you again in the future!

Our second time staying here and still the same. Clean and well maintained. All of the usual amenities and a decent breakfast included in the price. Nice people and located right off the highway at an exit where you can find "Absolutely Everything". No matter what store or restaurant you enjoy, you will find it here.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your review! We appreciate your business and look forward to seeing you again in the future.

Moved from another hotel in town which was not suitable at all. A bit noisy when we arrived. A very extensive hot served breakfast before we left. Hotel staff were helpful and the hotel was very easily accesses fro I75

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your review! We appreciate your business and hope that you will stay with us again in the future.

Quick check in/out procedures. Close to many restaurants. Easy access to interstate. Staff friendly and breakfast was hot and fresh. Easy parking close to rooms. Had a problem with room keys not working just had to have them rescanned a couple times.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your review! We appreciate your business and look forward to serving you in the future!

This BW is just off the Interstate next to a CookOut and near a lot of other typical restaurants. It was quiet and felt safe; room large size with comfortable beds, refrigerator [without freezer] and everything worked well. Staff extremely friendly both day and evening. Breakfast was typical BW fare,with many options [hot and cold] PLUS almond milk choices, fresh, attended to well. Only thing to keep in mind, it is two floors without an elevator. I had not requested a first floor room but we had limited luggage so was not too bad. Would definitely stay again.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your review! We appreciate your business and hope to serve you again in the future!

The hotel was extremely clean and the front desk very accommodating. The beds were comfortable, the rooms have access to WiFi, microwave and refrigerator. The bathroom was fully stocked with everything you might need. Plenty of fluffy white towels, great shower and tub. There is a delicious hot breakfast from 6:30am to 9:30am in the morning with various juices, sausage, eggs, cereal, rolls, waffles, etc.There are restaurants nearby and a beautiful shopping Mall across the highway with a Steinmart and Marshalls.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your very nice review! We appreciate your business and look forward to seeing you again in the future.

This place was reasonably priced and we generally like best westerns so we stayed here. The front desk was very helpful and friendly. The room was simple but comfortable. BUT the breakfast was PHENOMENAL! It is a motel buffet breakfast but the best I have ever seen. They offered soy milk, almond milk and coconut milk as options. I've never seen this. I need soy milk so I was ecstatic. The hot options were sausage gravy, scrambled eggs, biscuits, sausage and waffles. They had fruit, several cereals, breads and yogurts plus coffee, milk, juices. There were 2 staff people serving you. The pool and tub area are pretty big and nice for kids and adults. They are indoors. We will be back when traveling through.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your very nice and detailed review! We appreciate your time in leaving these comments regarding your stay. We appreciate your business and look forward to seeing you again in the future.

The location of this hotel was very convenience and the room was clean and enough space. The breakfast was good enough for anyone, just no fruits. i will stay in this hotel on my way back home. It would be perfect if the price is a little less, as i am very frugal.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your review! These reviews help us to serve our guests in the best way possible. We appreciate your time doing the review and your business with our hotel. We are looking forward to serving you in the future.

I stayed at this Best Western on the way to see friends in South Carolina and was impressed in every way. Reception at 10:30 pm was quiet but friendly and efficient. I was a little wary of what was in store as I entered the outside entry. It was old and worn looking and the door to the hallway creaked upon closing and then banged shut. So much for being quiet and not disturbing other guest. The hallway carpet was a little dated, but it was clean and well lit. The room was impressive. There was a very comfortable king bed, desk, easy chair, ample dresser and 50 inch newer tv. Wi-fi was easily accessed and the signal was strong. Each lamp had 2 electrical outlets for charging devices...Nice for the business traveler who would need to do some work from their room before retiring... The bathroom was also a little dated, but spotless, provided hot water with only a little wait, and had drains that flowed freely. I woke rested and ready to go the next morning. I didn't have a chance to use the pool or exercise center. However, both looked well maintained and the exercise center had a good selection of modern looking equipment. Breakfast the next morning was very satisfactory. Eggs, sausage, biscuits and gravy, fruit, cereal, yogurt, toast, etc. The steam table was well lit, clean and inviting and there was staff present keeping food stocked and cleaning as needed. They all were smiling and friendly. The coffee was really weak, but there's a Starbucks across the interchange that I was in and out of fairly quickly. So, if you are looking for a place to stay overnight, or even a couple of days, the $94 rate was very reasonable for what I would characterize as one of my better motel encounterss.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your very nice review! These reviews help us to serve our guests in the best and most efficient way possible. We appreciate your time doing the review and your business with our hotel. We are looking forward to serving you in the future.

We have been going to Richmond Kentucky for the last 14 years as our golfing trip. We have stayed at the Best Western for 12 of those years. The hotel is always clean, staff is always very pleasant and helpful and rooms are always prepared on time. The breakfast offered in the morning is a perfect way to start the day and has a great variety of food to get you going. The pool area is clean and the hot tub is a nice way to end the day. The hotel is close to restaurants, shops and has easy access to I-75. If you are staying for 1 night or multiple nights, this is a great hotel worth checking in to.

Best-Western R, Front Desk Staff at Best Western Richmond Hotel, responded to this review
Thank you for your very nice review! These reviews help us to serve our guests in the best ways possible. We appreciate your time doing the review and your business with our hotel. We are looking forward to serving you in the future.

What you expect and hope for in a one night stay on to your destination. Nothing fancy, just clean and comfortable. Seasonal rates were up in March, AARP $112 for King bed. We left early in the morning and were not hungry but the included breakfast looked good.

Best-Western R, Front Desk Staff at BEST WESTERN Richmond Hotel, responded to this review
Thank you for your review! Your feedback gives us information needed to keep our guests happy. We hope that you will stay with again in the future.

My husband and I had a great sleep! Bed and pillows were both comfy. Room was clean and hot breakfast in a.m. was same hot breakfast as other hotels we stayed in. Lots of stores and restaurants to visit in this area. Would definitely stay here again.

Best-Western R, Front Desk Staff at BEST WESTERN Richmond Hotel, responded to this review
Thank you for your review! Your feedback gives us information needed to keep our guests happy. We hope that you will stay with again in the future.

We ended up here because everything was sold out and they had a last minute cancellation. We usually stay at a holiday inn express or one of the choice hotels. I haven't stayed at a best western in years. We were pleasantly surprised. The hotel was clean even the bathroom. beds were comfortable. They served a hot breakfast scrambled eggs, sausage, potatoes, gravy and biscuits. Staff was friendly. Full price was 85.00 for room with 2 beds on a Saturday. They also offer coupon discounts.

Best-Western R, Front Desk Staff at BEST WESTERN Richmond Hotel, responded to this review
Thank you for your review! Your feedback gives us information needed to keep our guests happy. We hope that you will stay with again in the future.

This hotel needs refurbishing. Very old and worn. Rooms are run down. Bathroom is super small. Really only room for one person at a time. Great location off I-75. Staff is vey friendly, courteous, and helpful. Good breakfast buffet - they served, which we liked.

One of the things that can make a place great is the staff. This hotel has outstanding people. Our room was not ready when we arrived because of their being short of cleaning staff. The desk clerk set us up in the lobby lounge with drinks and snacks as well as adjusting the TV to a channel I wanted to watch while we had to wait. She checked every now and then to make sure we were comfortable. Then the next morning at the hotel breakfast, the woman was accommodating. She was friendly serving the very good hot choices and keeping the dinning room clean. Yes the rooms are clean and comfortable, but it was the people who will make us choose this hotel when we are in the area again.

Room, breakfast, and especially service were excellent. Clean with updated touches. Kim at the front desk was very helpful, and the staff at breakfast were amazing. Only complaint is that there is no bathroom at the pool area.

While the decor is somewhat dated, the hotel was very clean with comfortable beds. The staff at the hotel were exceptionally friendly and welcoming. The rates are modest for a hotel along a major interstate highway.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Come stay with us again and you will find a friendly staff that provides clean and comfortable rooms every time!

Checked in, service was exceptional. Got to the room to find the bathroom dirty, floors not evwn vacuumed. The only thing clean was the bed sheets. The beds were horrible, woke with horrible back ache. We couldn't switch rooms and everyone was booked :(

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Alanna - I am terribly sorry for your experience as this is not the product that we want any of our guest's to experience! Hopefully we made this right for you, however, if you still feel unsatisfied you can contact me directly at bestwesternrichmond@gmail.com. I do hope that you will give us another try and continue to stay with Best Western!

This was one of those much better than expected experiences. For once everything, and I mean everything, was better than expected. The people, the building and facilities and the food. And I am not usually that easy to please.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Brian, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are very pleased to hear that we exceeded your expectations. We appreciate you and your business! Please come back and see us again in the future. You will receive the same great service, hot breakfast buffet and clean, well maintained facility.

worse hotel I've stayed in. At check in the guy at the front desk George down grades us and treated us like we wasn't worthy of staying there. Our sheets in our room was stained and had hair on them and we was told there was no housekeepers and they was full so there was nothing they could do. And to beat all next morning at breakfast we was trying to enjoy our breakfast and we look over the lady in breakfast Jodi was picking her nose and didn't wash her hands before handling the food we just got disgusted and left we will never be back there and we will never recommend anyone to stay there

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Tim - As the manager of the hotel, I am horrified at the reading of your review and this is not the product that we offer here at our hotel! I do wish you would contact me directly at bestwesternrichmond@gmail.com regarding your experience so we can work to correct the issue. In regards to your breakfast experience, this should have been reported immediately to another staff member. Jody always gets great reviews and the people love her so I'm not sure what was off on the day you were here but those things we want to know immediately. I look forward to hearing from you.

Very nice hotel, would recommend to others. I am very particular about my hotel room being clean (because of a health issue) and comfortable, this was all of that compared to other hotels on our trip. I also feel that a good hot breakfast is important, too. This hotel was also secure; a great plus.We will return to this hotel if in the area ever again with no question. I am a good inspector and fee I am fare in grading hotels during my travels.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Happy Guest, Thank you for giving us a great rating and for recommending our hotel to other travelers. I will be sure to let our housekeeping staff know how much of an impact they made on your experience. We are glad that you enjoyed our full hot breakfast buffet! We look forward to having you as a guest again in the future!

We stayed here last night after driving up from South Carolina. Looking for reasonably priced place with good reviews, close to I-75, hot tub and free hot breakfast. This is not easy to find but this hotel met all those requirements and more. Easy access to I-75, plenty of parking. Kim at the desk was very friendly and helpful (suggested Sonny's when I asked for a good BBQ place and she was right on the money). The pool area was deserted and the hot tub was deliciously hot. I would like to see more action with the jets, there were barely any bubbles - but it still felt wonderful. The room and bathroom were clean and the bed was very comfortable. We really appreciate when there is a refrigerator included in the room, so our soft drinks are nice and cold when we take off in the morning. The breakfast bar was plentiful and the food hot. We will definitely make this our go-to place on future trips.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for a spectacular review!! So many wonderful mentions about our hotel including our pool/hot tub, clean rooms and great breakfast!! We are thrilled to be your go-to place on future trips!! We look forward to seeing you again soon!!

This is a great hotel. I've always been pleased with Best Western hotels. I was surprised with the quality of this hotel in particular because the price is so low! Breakfast was awesome- great for kids- and the room was terrific. The entire hotel was really a great bargain! And- you're near gas stations, shopping, restaurants. Great location!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Jill - We appreciate such a great review and your loyalty to Best Western Hotels!! As you found out, our hotel works hard to make sure we deliver what Best Western guests expect!! We are pleased to hear you enjoyed your stay, our location and got a great rate on your room!! Please come back and see us!!

The only thing was we could not check into our room when we were ready to but otherwise everything was fine. We had to come back later to check in. But the room was nice and clean. Coffee was hot in the lobby

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Happy Guest, Thank you for giving us a perfect rating and positive feedback. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry that we were unable to provide you with an earlier check-in. We try to accommodate everyone by allowing them to check-in regardless of their arrival times, but sometimes its just not possible. We provide fresh hot coffee in our lobby 24 hrs a day, in addition to the coffee and coffee maker in every guest room. We hope to see you again soon!

This hotel was in a great location next to a variety of restaurants and stores. It was clean and had a nice pool and hot tub, The breakfast had many choice for the whole family to choose. My family enjoyed this hotel

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that we met your needs and expectations. We would love to see you again in the future!

The location was very easy for traveling because it was not a great distance to get back on the interstate. There were restaurants and gas available right in the same area. The property was very clean and well kept.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Happy Guest, Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! As you already know, we are located right off I-75, at exit 87. I hope your next stay is just around the corner. Call us and book directly with the hotel or book online with bestwestern.com. We look forward to seeing you again in the future!

This is a great hotel, the staff was wonderful, the room was comfortable and clean. We had a very pleasant stay at this hotel. We were on a 2500 mile road trip and this stop was excellent. I would stay here again .

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Cathy, Thank you for taking the time to review your stay with us and giving us a perfect score. I am very pleased to hear that our staff made your stay pleasant. We look forward to seeing you again if you travel back this way!

Very nice Hotel with friendly professional staff. Ground and surrounding were fine. Nice pool and spa. Nice selection for breakfast. Easy access to highways and restaurants. Beds were comfortable. Thank you.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Bill, Thank you for giving us a perfect rating.We appreciate you and your business. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and come back and see us again soon! We are here for all of your hotel needs!

This Best Western is in serious need of an upgrade. Our first room was so moldy/musty smelling that we could not stay in it. Fortunately, the manager did juggle reservations and allow us to switch rooms. No odor in new room but a/c unit still worked poorly. Toilet had not been cleaned and contained fecal matter upon arrival. Hotel was quiet and convenient to I-75 and EKU.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Ms. Deupree - We appreciate you staying with us during your time in Richmond, KY and appreciate all feedback on our hotel as it allows us to know what areas we are doing well in and what areas we can improve on. In regards to your issues, I cannot apologize enough. We discussed your issues upon checkout as well as in a survey that you had sent to Best Western. On behalf of our entire hotel, we apologize for mistakes made during your stay and are working to rectify those issues with the departments involved. I understand your frustration with your stay and wish that I had it to do all over again, but I cannot do that. However, in regards to our hotel in need of an upgrade, I want to point out that we have renovated our rooms only 2 years ago and our public area within the last year. Our pool and hot tub are getting a face lift right now and it will be completed today. Yes, our hotel was built back in the 1960s, however, we work very hard to keep the hotel modern on the inside and offer amenities to guest such as a refrigerator/microwave in every room, indoor pool and hot tub, fitness center, full hot breakfast bar with lots of options, etc. If you never visit our hotel again, I do understand but wish that you would come back and see what kind of product we work hard to turn out everyday! I'm very sorry for your experience and can tell you that it is not the normal for our hotel. As I've said in our previous conversations and other reviews, I apologize for all of your issues and do hope you'll come back and see us!

The service I received from the staff was very good, they were polite and helpful. However, the outer appearance and the rooms need to be updated and the cleanliness did fall below my expectations. Not the best place I've stayed but not the worst either.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Mollie - Thank you for staying with us during your time in Richmond and I'm pleased to hear that you found our staff to be polite and helpful throughout your time with us! I do apologize, however, about any issues you may have encountered with cleanliness and I hope you let our front desk staff know upon checkout! We take cleanliness very seriously here at our hotel and never want to fail to exceed our guest's expectations in that area! We do have some plans in the works to spruce up our curb appeal and in fact just installed our new Best Western signs and electronic reader board!! All or your feedback is very helpful and I want to thank you for bringing these concerns to our attention. I do hope you'll come back and see us!!

Enjoyed the stay. Just stayed one night. The front desk was very nice, very helpful. To me the bathroom needs the light to be a little bit brighter. The breakfast was good a lot of variety that we all little. The price was right. The next time I am going that way I will stay there

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Diann, Thank you for your positive review and for choosing our hotel. We are glad that you enjoyed our complimentary full hot breakfast buffet. I'm happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

The hotel looked a bit old on the outside, but the room was very clean and spacious. The front desk staff were very pleasant and interacted with guests very well. The indoor pool was good sized with a nice hot tub. We stayed here on our way home from Virginia. A pleasant stay. I would recommend this hotel and would stay here again if I'm in the area over night.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Every time you stay with us, we will have the same great Southern hospitality. Our housekeepers work really hard so that our guests always find a clean and comfortable room. We look forward to seeing you again in the future.

The hotel is not new, but well maintained, breakfast was excellent for a BW. Lots of choices, and eggs were actually scrambled, not just the frozen "patty" variety. Unfortunately, shower did not drain well which made what was an very good stay just average. For the price it is a good value.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Ron, Thank you for your positive comments. I am glad to hear that you had a good stay with us! I do apologize for the slow shower drain. As you know, drains can seem to clog overnight. We use our guest's feedback to resolve any previously unreported or undiscovered maintenance issues. I hope you will give us another chance in the future!

This was one of the older Best Westerns we stayed at but was very well maintained. The rooms are easy to get to. The rooms were a little smaller than at the other Best Westerns we stayed at. But the room was comfortable and clean. The number of cars in the parking lot indicated that it was a very busy place. For all that, it was very quiet. Of all the hotel/motels we stayed at during our vacation, this one had the fall superior breakfast of them all. They served a wide variety of foods for breakfast that were well prepared.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Mary, I appreciate your wonderful feedback about our hotel. We do take pride in our full hot breakfast buffet, which is served fresh daily. We are glad that you found our rooms to be clean and easily accessible. As you know, our rooms are located within our inside corridors. If you're traveling to our area again soon, don't hesitate to call us.

This Hotel is well worth the price. It is an older building but that does not matter to me. I look for Cleanliness and good Customer Service. I received both at this Hotel. We stayed there on our Trip down South and stayed again, on our trip back home. We will use this as our hotel when we travel to Georgia from time to time. It is right off the expressway and we loved having a full breakfast buffet the next morning. Well worth the price.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Mr. & Mrs K, Thank you for your wonderful review and for choosing our hotel. We strive every day to provide that great Customer Service that you mentioned. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

This hotel has been renovated making it a future stop for us. The rooms were nice and clean, the hotel property was clean, the pool looks great (we will be bringing the grand kids), and the breakfast buffet was really nice. If you're looking for a place to stay in the area, for a reasonable price, this is the place. Bonus.....there is a Cookout restaurant next door, it's fast food at a reasonable price with GREAT SHAKES!! Chocolate please...

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest, Thank you for your all of your positive comments. As you mentioned, our entire property has been recently renovated, from walls to carpets, to new furniture. I am so glad to hear that you enjoyed your stay with us! Our full hot breakfast buffet is served daily at no additional cost for our guests. I hope your next stay is just around the corner. We look forward to seeing you again in the future!

Great hotel, great breakfast, I would go back. Room was great. The only thing I can say is the hallway could have been a little bit cleaner but we arrived late around 6:00pm and there were alot of people there. The pool was great very large. Great whirlpool.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Mary, Thank you for your review and for choosing our hotel. Here at Best Western Richmond, we work very hard to ensure that our guests enjoy their stay. Our indoor pool is the largest one out of the hotels in Richmond. It is open from 7am -11pm daily. I'm happy that you enjoyed your stay and we would love to have you as a guest again in the future!

We stopped here on our way to Daniel Boone National Forest. It was conveniently located, clean, and it provided some well-needed rest. Since we were only staying one night, we didn't take advantage of any of the hotel's amenities.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs even if it is only a clean and comfortable place to rest. We offer a host of fantastic amenities like our full hot breakfast buffet and our indoor pool and hot tub. If you're traveling to our area again, please come back and see us.

Hotel was fabulous, staff was very nice. Breakfast was delicious, open till 10 on weekends and have 2 servers that are very helpful. fresh fruit. pool for girls was fun and hot tub was good and hot. just a rally great horseshoe fun weekend. Special rate available for the event stayers Lake Reba was extravagant!!!!!!!!!!!!!!!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Tammy - Thank you so much for staying with us and we are thrilled that you enjoyed your stay!! It is great to hear about your feedback and we are pleased to hear that you enjoyed our breakfast, indoor pool and hot as well as the Horseshoe Tournament you were in town for! Please come back and see us!!

We stayed two nights. really nice place to stay big pool and very friendly staff. Kim in the dinning area was so nice and helpful. the rooms were nice and clean. For a older BW it really was very clean. Would definitely stay here again

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave a great review for our hotel! Customer satisfaction is our number one goal here at Best Western Richmond! Most people don't realize that our property has a long history here in Richmond. According to the owner, it was the very first business constructed on this exit. As a matter of fact, I75 didn't even run past the hotel at that time! Please come back and stay with us again! We offer the same great hospitality every time you stay!

Large clean room. Beds and pillows very comfortable. A/C could have been a tad bit cooler. Great country breakfast (fried apples would add to that country feel), good coffee and all in all a nice variety.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest, Thank you for your great review. We are glad that you found your room clean and comfortable which is our goal here at Best Western Richmond Hotel. Thank you for your suggestion of adding fried apples to our breakfast buffet. We use guest input so that we can make our breakfast buffet even better. Please come back and stay with us again!

Extremely satisfied with all aspects of this stay, from check - in to check - out all staff were very helpful and professional. Would not change anything not sure what the music and very busy parking lot was about but did not hear a thing once inside would recommend Best Western to every one that passes by.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Annette, Thank you for your wonderful review! We are glad that you enjoyed your stay. The music that you heard outside was from our conference/ball room. We rent it out for many social events such as the family reunion that was held during your stay. It is located in a separate section of the hotel so that it does not disturb the quality of our guests stays. We are very happy to hear of your loyalty to Best Western. We strive to make sure every guest has a clean and comfortable stay. We look forward to seeing you again in the future!

Room seemed clean. Bathroom had a very strange smell that we couldn't figure out what it was. But it wasn't good. I didn't see any mold or dirt though. Room was okay for the price. Not sure we would stay again. Hotel is dated and could use some updates. Refrigerator was nice and cold which is unusual but a pleasant surprise. Continental breakfast was very good. I

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Gwen - Thank you for staying with us during your time in Richmond, KY and taking time to leave a review for our hotel! It is unfortunate that you may not consider us in the future as we would love to have you back as our guest! I do apologize for the strange smell in your room as this is not what we want our guest to experience but happy to hear that you did find your room clean and refrigerator cold! Our building itself was built in the 1960s so there are some areas that some might consider dated, however, the hotel itself and and guest rooms have all been recently renovated and have up to date amenities, USB alarm clocks, outlets in all of our lamps to allow ample plug in space. It is also great to hear you enjoyed our full hot breakfast, it is so much more than your basic continental breakfast. We offer a full hot buffet with our southern biscuits and gravy, eggs, sausage, potatoes, etc. In addition to our hot items we have cereals, yogurt, fruit and several bread choices. If you are back in our area, please reconsider and stop back by and see us! We'd love the opportunity to have another chance to re-earn your business!

This Best Western is clean and comfortable with a very friendly and courteous staff. The bed was extremely comfortable and room was attractively decorated. The room price includes an all-you-can-eat breakfast consisting of eggs and sausages, biscuits and gravy, waffles, fresh fruit and more - served by a friendly and helpful serving staff.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest, Thank you for your awesome review. We work very hard to ensure that our guests have a clean and comfortable stay. We are pleased that you had the opportunity to enjoy our great breakfast. It is served fresh and hot every day! Please come back and stay with us again! You will receive the same friendly and courteous service every time you stay!

We stayed here bringing my don to college. This hotel is old no elevators. Dirty room and Internet real slow . I got up at 2 am to use the barroom. On flushing the toilet I discovered the room had no water. I called the front desk and was told this happens every night due to maintence on the water line so therefore you could not flush the toilet. Wow talk about not sanitary. In the morning about 730 am I went down to eat. I was told any hot food needed to be microwaved since the lady in charge forgot to light the warming burners. What a disaster. This hotel is old no caring attitude by employees and very slow internet. The Internet was so slow we used our phones as a hot spot. Stay away from this hotel even if you have to drive 20 miles further north.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - I'm sorry to hear about your stay and apologize for any issues you had during your stay. We do have a water treatment system that does flush the lines for about 45 minutes in the middle of the night. While you call this unsanitary, it is actually the opposite. Due to water sitting in the lines of unused hotel rooms, it allows that water to be flushed out so every guest receives fresh, clean water. In regards to breakfast, we do not have warming burners to be lit so I'm not sure how to respond to that complaint. We offer a great breakfast that is cooked in steam ovens and then set in our steam tables where it is served from. We do have a staff that cares and I apologize about the issues during your stay. I wish you would have contacted me upon checkout or came in to my office sitting right beside the front desk and I would have been glad to sit down and discuss these issues with you one on one. I do apologize about your stay as we do not ever want any guest to leave unhappy and hope that you'll consider staying with us again.

If you are visiting eastern Kentucky university this hotel is for you. It is almost across the street. We used points, so our stay was free, but the rates were competitive with all the other hotels in the area. It was very clean, good free breakfast and easy access off freeway. There are many restaurants and fast food chains nearby so finding somewhere for dinner was not an issue. I would stay there again.

Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review
David, Thank you for staying with us and leaving us a wonderful review for our hotel! This is very important to us. We work very hard to ensure that our guests have a clean and comfortable stay. *We are conveniently located at exit 87 off I75 , which is about a mile from Eastern Ky University. Within a one mile radius Richmond offers great shopping and dining options. *Congratulations on earning enough Best Western Reward points for your free stay! As you know our Rewards program is always free and our points never expire. *We offer a great hot breakfast in the mornings to get your day started off right! We offer sausage, eggs, gravy and biscuits, hot and cold cereals, pastries, fruits, waffles and much, more. Please come back and see us!

We chose this hotel from reviews on Trip Advisor. While driving back home. All of the reviews commented they were impressed with how clean the hotel, helpful staff, and a very good breakfast. We found this to be true. While checking out, Cindy asked us if there was anything that wasn't working properly. Who better to know, than people who just used the room. Great experience. You won't be disappointed.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for staying with us and trusting TripAdvisor reviews!! We've worked hard and continue to work hard to keep a good reputation and turn out a good product with those who stay with us! I hope others come stay with us knowing they will receive exactly what you did! A clean hotel, helpful staff and very good breakfast is available here anytime!! Please come back and see us!!

Great staff, but, I wish there was a way to get a little more than a grab and go for us early risers.or perhaps a light dinnerbar.the pool and all the areas are clean.its very close to many restaurants.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for staying with us leaving us a great review on the staff and cleanliness of the hotel! Both of these areas are very important to us and have a huge impact on our guest's stay. We also appreciate the feedback on providing a light dinner or an earlier breakfast! Currently, our breakfast opens at 6:30AM and we do accommodate some of our workers who stay with us by opening earlier on some days. Send me an email to bestwesternrichmond@gmail.com and let me know what time you think breakfast should open and what you might like to see on a dinner bar, I will definitely take both opinions into consideration!! Please come back and see us!!

Been staying here for years. No bid frills but a clean room great service. Only complaint in leaving the parking lot on busy days due to a bad intersection. Other than, that I totally reccomend this motel

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Bill, Thank you for not only staying with us, but for being a loyal hotel guest! Our staff works hard to provide clean rooms and a friendly service. I am glad to hear that you found the service to be up to your expectations. Thank you for taking your time to leave the hotel a review! Please come back and stay with us again!

Clean hotel. Very Friendly staff. Big hotel but there is Easy access to rooms with luggage. Slept well. Breakfast was good. Lots of choices. Easy access off 75. Would stay here again. My daughter was impressed that they had Pantene shampoo and conditioner. Lol

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Valued guest, Thank you for staying with us! We are happy to hear that the hotel was up to you and your daughters expectations. We try our best to provide clean rooms and friendly service that is up to our guest's standards. Our breakfast is one of our best amenities because we want our guest to start their day off right with options ranging from eggs and sausage, to biscuits and gravy or even cereal and waffles. Easy access is important, and I am glad to hear you found that with not only our location, but our room access with luggage as well. Please come back and stay with us again!

This appears to be an older facility but is pretty well maintained. The staff was very helpful. When we found that there was no remote for the TV, a quick call to the desk had a nice lady from Housekeeping there in just a couple of minutes with a controller. Unfortunately, the microwave was on its last legs and there were a couple of other very minor issues. However on the plus side, there was a hot breakfast with fresh fruit and a very cheerful attendant. Overall, we felt it was a good value and would happily stay there again.,

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Mike, Thank you for staying with us during your time in Richmond! We want our guest standards to be met or exceeded, and our staff works hard to provide friendly service, and is always happy to help. We apologize that there were any minor issues at all. I am happy to hear that you were able to take advantage of our hot breakfast! Thank you for taking time to leave us a review. Please come and see us again!

This was an awesome stay. Front desk was very helpful and took care of our needs. Within walking distance to about 5 restaurants. Quiet comfortable room. Very nice bed. We stayed at the Crown Plaza in Atlanta and this room was 95% as good as that room for half the cost!

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Tobin, Thank you for staying with us! I am pleased to hear you found friendly staff to greet you at the front desk. Located right off of the interstate and not far from dining and shopping, our location is nice and I glad you got to take note of the restaurants near by! Thank you for taking time to review our hotel and are very grateful to hear that you found the hotel to be a good value and quality for a great price! Please come back and stay with us again!

Our room was very clean. Missie working the front desk was very accommodating. The continental breakfast was excellent. It was a buffet with eggs, sausage,hash browns and more. This is right off the interstate - great rates and friendly staff.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Valued guest, Thank you so much for staying with us! I am glad you found friendly service and a clean room. Our staff works hard to provide service that is up to our guest standards. We are also glad to hear you got to take advantage of our hot breakfast. It is one of our best features along with the great location, which is close to shops, the movies and great dining locations. Thank you for taking time to review us! Please come back and stay with us again!

Excellent hotel, very good value for money. Lobby very nice, roomy. Well maintained. Room was very clean, well appointed, and with a mini-fridge and microwave. Room large and beds were firm. Breakfast was very good, with plenty tables and chairs to sit.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Ron - Thank you for staying with us for leaving such a great review!! I will definitely share your kind words with our staff as they are the ones who work very hard to make sure you have the great stay like you did!! Please come back and see us!! We look forward to seeing you again!!

Started with a great price.friendly staff. Got to the room everything was clean .large HD TV with free on demand .bathroom clean and since I am 6ft 2 .high shower head didn't have to duck.pool and hot tub area clean.then to top it off hot breakfast .eggs, sausage, gravy potatoes and waffles. I would recommend this hotel to anyone coming through richmond,kentucky

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Joe, Thank you for staying with us during your stay in Richmond! I am very please to hear that your stay was up to your expectations, and started off good! We work hard to provide friendly service, clean rooms and try our best to exceed our guest standards. Thank you for the recommendation and for taking your time to review our hotel. I am also glad you got to take advantage of the hot breakfast and start your day off right, and you got to enjoy the large pool and hot tub. Please come back and stay with us again!

Stayed here for a quick overnight on our way through. We had made reservations and had two rooms. We became a little concerned at check-in when we learned the hotel was all booked up with Little League, but had absolutely no problems. Room was clean and quiet. We had rooms on the back of the hotel by the interstate and could hear none of the traffic.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Laura, Thank you for staying with us! I am happy to hear that you had no issues at check in, and that you found your room to be quiet, clean and traffic noise free! Our staff works hard to provide good, clean service to our guest. Please come back and see us again!

I very much enjoyed my stay ,it was very clean, and quite. the front desk people was very nice. would tell anyone to stay at this Best Western . Enjoyed the stay.When arrived at the hotel the children wanted to see the pool . Took them to them room the water was alittle cold but over all the kids loved the pool.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Tammy, Thank you for staying with us! I am happy to hear that you found the room to be up to your standards, clean and quiet. Our staff works hard to provide clean rooms and friendly service. It is great to know that you and the kids got to take advantage of our large indoor pool and enjoyed it as well. Thank you for your review! Please come back and stay with us again!

My high school reunion was held at this motel. The motel held rooms for the returning grads and provided a great facility. Everyone was exceedingly pleased. The only negative was the fact that a Little League baseball tournament was being held that weekend. The parents of these kids had absolutely no control over their kids nor respect for the motel or the other customers.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Valued Guest, Thank you for staying with us during your time in Richmond! I am happy to hear that you enjoyed the facility and everyone was pleased. We apologize on behalf of any disturbances there may have been. Thank you for taking your time to leave us a review! Please come back and see us again!

Very good hotel. Staff is very helpful and friendly. Breakfast bar is outstanding. Lots of nice shops in the area. Would stay there again. The room was nice had a king bed and ice box micro wave. The building was nice and clean

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you so much for staying with us and enjoying the area shops around us!! Breakfast is an important part to any stay so we try to "roll out the red carpet" with lots of options and quality food!! Please come back and see us!!

Stayed here overnight with kids and grandkids. Room was clean and comfortable. Pool was really nice-bigger than expected. Only negative was ac didn't work in room and too tired to switch rooms. Advised staff upon checkout and they apologized and put the room on their list for repair. Will definitely stay here again

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Eileen - Thank you for staying with us during your time in Richmond, KY!! We are pleased to hear that you enjoyed your stayed and found the room clean and comfortable!! Our indoor pool is much larger than people expect in a hotel and we try to highlight that in our amenities so thank you for taking notice!! We do apologize about the A/C, with brutally hot temperatures lately it is hard for the A/C units to keep up but thank you for telling us upon checkout so we could rectify the issue!

Nice spot for the family to rest 1 night during a long trip on I75. Saved a lot of time here because it has a very nice breakfast included and has quick and easy access to I75. Clean room, indoor pool, breakfast area. Coffee, tea and cocoa was always available in the lobby. Front Desk staff and Breakfast attendant very very nice.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Value Guest, Thank you for staying with us! We work hard to provide our guest with a good, hot breakfast to start their day off right! Our full breakfast is one of our top amenities with biscuits and gravy, sausage, eggs, waffles, cereal, yogurt, gluten-free items, etc. We are also pleased to hear that you found your room to be clean, the staff to be friendly and that you got to take advantage of our good sized indoor pool. Thank you for taking your time to leave a review! Please come back and stay with us again!

great hotel for the price and a hot breakfast Missie and Kimmie at the front desk were so friendly room was neat and clean with no bleach or excessive chemicals very quiet and the bed was pretty good nice places to eat and shop nearby

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Lori, Thank you for staying with us! Our staff works hard to provide friendly service and clean rooms and exceed expectations. We are happy to hear that you enjoyed the stay and got to enjoy our hot breakfast as well! Thank you for taking your time to leave a review. Please come back and stay with us again!

Stopped at this hotel on a whim due to last second deal online. Room was great, sizable for 2 adults and 2 teens. breakfast in the morning was fantastic, the largest dining room out of all the hotels so far this year (10 different ones) with the best selection and quality of all the ones we have been to. The ladies running the service were super and a joy to chat with as was the size of the eating area, plenty of room to spread out in.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Thomas, Thank you for staying with us! We work hard to provide our guest with a good, hot breakfast to start their day off right! Our full breakfast is one of our top amenities with biscuits and gravy, sausage, eggs, waffles, cereal, yogurt, gluten-free items, etc. We are also pleased to hear that you found your room to be a comfortable size and the staff to be friendly! Please come back and stay with us again!

Had a great time with grandkids this hotel is very kid friendly . We had fun swimming in a good clean pool and they have a wonderful breakfast as added bonus. The staff was very accommodating and friendly.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Jeannie - Thank you for staying with us and allowing your grand children to enjoy our large indoor pool!! We're so pleased you chose to stay with us and glad to hear that you enjoyed our full hot breakfast as well!! Please come back and see us!! We love that people can come here and enjoy some quality family time!

Every time I visit Richmond KY this is where I stay. The hot tub was out of order but they had it posted on their web site before I booked with them. They have indoor pool, A nice fitness center. Easy access from interstate. Everyone very friendly.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - We appreciate your loyalty to our property and enjoy having you stay with us!! We want everyone to feel welcome when they are here as if they were guests in our own home! Please come back and see us, as you know we're just right off I-75, exit 87! We look forward to seeing you again!!

The hotel needs to be updated and it has an old musky smell. The breakfast was hard and tasted hold. The outside needs to be updated as well. The location is fine but it is difficult to get in and out of as well.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Daniel - Thank you for staying with us during your time in Richmond, KY. I do apologize about your room, we do not want any of our guests to be dissatisfied or uncomfortable in their room. Usually our full hot breakfast is one of our top amenities with biscuits and gravy, sausage, eggs, waffles, cereal, yogurt, gluten-free items, etc. I am disappointed we did not meet and exceed your expectations, we never want a guest to be unhappy about breakfast! I do appreciate the feedback and will look in to both issues, please come back and see us!

Motel is right at the exit from the Interstate and close to nice places to eat and gas for the car. We wanted a quiet supper, no fast food. Lady at the desk had several excellent suggestions at the up-scale mall that was within sight of her window.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Martha - Thank you so much for staying with us while in Richmond, KY! It is great to hear that you enjoy your stay and found some dinner at one of our nearby restaurants!! The next time you're in Richmond or traveling on I-75, make sure you stop and see us!!

The experience of our stay was very pleasant, the staff and service was excellent. The breakfast and variety of food was all one could ask for. We would recommend it to our friends that may be passing that way.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
James - Thank you for staying with us and leaving such a great reiew!! We are pleased to hear you enjoyed your stay and had a great experience with our staff! It is important to each of us that you enjoy a great stay and leave happy!! I appreciate your recommendation to friends, it is always good to know that you have people out there who enjoyed your hotel and will tell others about it!! If you're ever back in our area, please come back and see us! We'll have the same great breakfast ready for you!!

This was him Hotel experience for her family we travel to the hotel from Atlanta Georgia on a trip headed to New York City we stayed on departure trip as well as our return trip from New York City the facility was clean modern up-to-date staff was friendly and cooperative and gracious the breakfast service with clean and prompt and opened at 6:30 sharp the gym facilities were at 4 facility the Panthers staff was orderly and helpful I would highly recommend this ility to anyone looking for a reasonably priced excellent quality up-to-date Modern Hotel experience

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Karen - Thank you for staying with us during your travels! We're glad to hear you enjoyed our breakfast! We appreciate a great review on the rooms as well and your mentioning how clean you found your room, we take pride in our cleanliness as we know this is important to guests! Please come back and see us!

We often stay at BW and this one is right off the interstate in Richmond, KY. The rooms are a great value, pleasant staff, and the breakfast area has a single devoted employee to serve the eggs, sausage, etc and keep the place looking very clean and pleasant.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Ron - Thank you for staying with us and giving us a 5 Star Review!!! We are excited to hear you enjoyed your stay with us, we work hard to make sure our guests enjoy their time with us! Please come back and see us!! As you mentioned, we're easy to find as we're right off of I-75, exit 87!

They were painting the interior of the hotel, and you could smell the paint. the room was a little run down, but the bed was really comfortable. Staff was helpful and excellent. Professional and very helpful.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Debra - Thank you for staying with us while in Richmond, KY!! We're glad to hear you enjoyed your stay with us and had a comfortable night of sleep!! We want our guest to wake up feeling refreshed! I do apologize about the paint smell, we try to keep this to a minimum but being a business that never shuts down, some days are difficult. We work hard to keep the property looking clean and keep it updated! Please come back and see us!

The experience of our stay was very pleasant, the staff and service was excellent. The breakfast and variety of food was all one could ask for. We would recommend it to our friends that may be passing that way.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
James - Thank you for staying with us!! By the sounds of the review you enjoyed your stay with us, that makes us happy! You only gave us 1 star on the review though so hopefully that was just a mistake! If there was anything we could have done better, please let us know!

This hotel has nice clean rooms. The staff were all friendly and helpful. They had a awesome breakfast with gravy and biscuits, sausage and eggs and a whole lot more. I will stay here again in the future.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Cynthia - Thank you for staying with us during your time in Richmond, KY! I'm so glad to hear you enjoyed your stay with us and found your room clean and comfortable as well as a friendly staff! It is great to hear you enjoyed our breakfast, we take pride in all that we have to offer our travelers and give a great variety! Please come back and see us, we'd be glad to have you!

I would recommend this hotel for a safe, comfortable place to stay the night. The staff are darlings and really treat you as if you matter, which is nice. The beds were good quality, on the firm side, which isn't to my liking but I'm sure fans of firm mattresses will love them. The room was clean and it was very nice. I would most certainly stay there again.

Sydney B, Marketing/Sales at BEST WESTERN Richmond Hotel, responded to this review
Paula, Thank you for staying with us! We are please to hear that you stay went well. Our staff works hard to provide clean rooms, friendly service and a safe environment. Please do come back and stay with us again! We ensure the same quality of cleanliness and service!

Checked in later in the evening, front desk staff (wish I could remember her name) courteous, had a great sense of humor, knowledgeable. Room was clean, bed was comfortable, breakfast was excellent. Would definitely stay at a Best Western again!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Jody - Thank you for such a great review!! We are so glad you enjoyed your stay with us while here in Richmond, KY!! We do work hard for clean rooms and our breakfast has quite the variety!! We look forward to having you back with us!!

We really enjoyed our visit to Kentucky and the hotel was part of the enjoyment. We travel with two cats and pet friendly hotels are important to us. The room was spacious and clean and the breakfast was good. I'm sorry but I can't think of anything more to say and requiring 200 characters to file a review makes me want to not bother reviewing anything ever again.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Lenora - Thank you for staying with us! We're glad to hear you enjoyed Kentucky!! Unfortunately, we are not a pet friendly hotel and that may have been missed during your check-in process. I'm glad to hear you enjoyed our clean rooms and great breakfast!!

The hotel was cleansed roomy and the staff was very friendly. Great rates too The breakfast was one of the best we have ever experienced-way more choices than most continental breakfasts. Will return.

Sydney B, Marketing/Sales at BEST WESTERN Richmond Hotel, responded to this review
Dear valued guest, Thank you so much for staying with us! We are pleased to hear you enjoyed your stay. Our staff works hard to provide clean rooms and satisfying, friendly service. We are happy to hear you got to enjoy our hot breakfast of biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee and more. We want our guest to start their day off right! Thank you for taking your time to review us. Please come stay with us again!

one of the worst hotels we have stayed at we spent over 6 days traveling and this was one of the worst hotels we stopped at the room was nasty smelling the shower was dirty the internet didnt work correctly the pool was closed the ice machine was broken

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Glenda - Thank you for staying us during your trip, I'm sorry you did not enjoy your stay at our hotel. We work hard to provide clean, comfortable rooms for our guests but it appears we have failed you and for that I am truly sorry. If this should happen again with any hotel, let our staff know and we will get you moved to another room as quickly as possible. The pool was out of service and we had it noted on TripAdvisor, BestWestern.com and other travel sites. We have worked hard on this issue as well and are pleased to announce that it is back open and a wonderful amenity to our hotel! I sincerely apologize for your experience, we want all of our guests to leave here happy and well rested for their stay. I do hope you'll come back and see us!

Me and my wife and 2 granddaughters stayed for 1 night and it was very good. The room was very clean and the staff was friendly. It had easy access on and off the interstate. The hotel was very close to places to eat,

Sydney B, Marketing/Sales at BEST WESTERN Richmond Hotel, responded to this review
Dear valued guest, Thank you so much for staying with us! We are pleased to hear you enjoyed your stay. We are glad you found our location convenient being right off exit 87 from highway 75 and close to many delicious restaurants as well as the Richmond Center for shopping. Thank you for taking your time to review us. Please come back and stay with us again!

Made reservation by phone, great price . Hotel was right off the exit Check in went smoothly. Room was great very quiet. Breakfast was good. Lots of restaurants nearby to choose from. Would stay there again.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Marilyn - Thank you for staying at our hotel!! It is great to hear how pleasant your stay was and that your booking/check-in experience went smoothly!! We are conveniently located off of exit 87 on I-75 with a full hot breakfast with LOTS of variety, nearby restaurants and all at a great price! Our staff is pleased to hear that you were able to take advantage of all that our area has to offer and would come visit us again!! We look forward to having you back!!

Older hotel but great upgrades to room and amenities. Staff handled all our needs quickly and without reservation. Busy parking lot and road area but the rooms were extremely quiet and spacious. Would stay again.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Valued Guest, thank you so much for staying with us! We are happy to hear that you enjoyed the rooms and the upgrades. Our staff works hard to make every guest stay comfortable and satisfactory! Please come back and stay with us again!

Nothing exceptional about this, hotel, but was clean and average. Only one complaint...no ice machine. One was broken and the other was empty. Fortunately, we had a cooler with us so we were able to go buy a bag of ice to use while there. The gentleman at the front desk was friendly and helpful.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Vikki, thank you for staying with us! Our staff works hard to provide clean rooms and friendly service. We apologize that the ice machines were down. We have one up and running again and ice can always be retrieved from the breakfast room! The second will be repaired shortly. Please come back and stay with us again!

The pool has been "under repair" for several months. Have stayed here several times over last several years always a pleasant experience. Free breakfast is ok--could be a little more variety and better quality eggs.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for your loyalty to our hotel, we are glad you stay with us year over year! We are continuing to work on the pool to get this up and running as quickly as possible. With the repairs and custom made equipment that had to be ordered, it has taken much longer than expected. We offer a great breakfast with biscuits and gravy, sausage, eggs, breakfast potato, cereal, fruit, waffles, yogurt, non-dairy milk, gluten free items, bagels, toast, muffins, cinnamon rolls and pastries. Today's guests all have their preference with breakfast and while we try to meet and exceed those areas, sometimes we are unable to. If you'd like to email me at bestwesternrichmond@gmail.com and let me know what else you'd like to see on the breakfast, I'd be happy to look into it! Again, thank you for staying with us and we look forward to seeing you in the future!!

I travel to and from Florida every year. This is the only hotel I always stay at. Their employees are friendly and professional. The rooms are clean, and the bed is comfortable. They have a complete hotel breakfast that covers all bases. The cable television has been upgraded and is the best I have ever had at a hotel. It includes an on demand feature which I have never had before.

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Valued Guest, Thank you for your loyalty! We are pleased to have you at our hotel and so glad to hear that you enjoyed your stay! Our staff works hard to provide you with a clean room for your stay and a full hot breakfast to get you going before you leave! Please come back and see us, we'll promise to have the same friendly atmosphere during your next stay as well!!

Teejay was an amazing customer service rep.! He told us excellent places to go and was very welcoming! The hotel was very clean and had a great location. The room was just what we were looking for during a night away! We had a great time with this hotel and would recommend to anyone!!

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Bailey, Thank you for staying with us! We are glad to hear that you enjoyed your stay. Our staff works hard to provide great costumer service and clean rooms. Please come stay with us again where we will gladly provide the same satisfactory service!

Stopped at this motel on trip home to Michigan from Florida, nice, clean with restaurants close buy. We are best western rewards card holders so we really enjoy staying in one when available. Enjoyed the breakfast nook, everything was clean and food was warm and tasty, coffee was exceptional. The front desk representative was friendly and suggested a couple restaurants to go to for dinner, we took her advise and enjoyed one that she suggested. Definitely will use this best western again!

Sydney B, Sales/Marketing at BEST WESTERN Richmond Hotel, responded to this review
Harold - Thank you for being a BEST WESTERN rewards member! We are pleased to have you at our hotel and so glad to hear that you enjoyed your stay! Our staff works hard to provide you with a clean room for your stay and a full hot breakfast to get you going before you leave! Please come back and see us, we'll promise to have the same friendly atmosphere during your next stay as well!!

We love staying at this BW! It is in a college town so it is a lively place to be! Plus for us, we feel like family here because my wife's Grandfather was a teacher at EKU and there is family history here.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Billie - When you stay at any Best Western we want you to feel like family but we're especially thrilled to hear you feel that way at our property! EKU is a special part of our town and we appreciate all it brings to our community!! Please come back and see us!!

We got there late, but they were waiting for us. The check in procedure was quick. The room was clean and quiet. I liked the extra security of having to use a card to get in the building, and again to get in the room. Breakfast was good, and lady in the breakfast area was very helpful. My husband said the biscuits and gravy was good.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Debbie - You made my day! Thank you so much for staying with us and the great review of our hotel and hard working staff! We're so glad to hear you were able to feel safe and had a clean, quiet room!! The breakfast is something we take pride in and we're so happy your husband enjoyed the biscuits and gravy especially. Please come back and see us!

Driving home to Canada this was our half way point stop over for the night. My husband had just driven 14 hours straight and was exhausted. Last year we stopped over here and everything was booked due to a horse show. And wouldn't you know it, the horse show was on again. No rooms to be had any where. Thankfully Matthew had just received a last minute cancellation and a room!! Yeah! Matthew was so nice and accommodating, gave us tips on where to eat. Thanks Matthew!!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Heather - Thank you for coming back to see us, we love repeat guests!! I can't take credit for your check-in though, I believe you dealt with TeeJay, our 2nd shift Guest Service Representative!! It is awesome to hear that he took great care of you and we were able to get you in a room!! Next year if you're traveling in our area, give us a call and we'll set you up a reservation!! April is horse racing month in Kentucky every year so be sure you have a room next year!! Thanks again for visiting!!

My stay was short only approximately 14 hours! Meet my requirements good bed and great breakfast in the morning!! Great location right off the Freeway and several locations for dining! The complimentary breakfast was huge and the room was also large so you had plenty of room!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Richard - Thank you for staying with us, although I do hope your next stay is longer! It is great to hear that you enjoyed our complimentary hot breakfast, we want our guests to get their day off to a good start. Please come back and see us!!

The parking lot is behind the hotel so when you drive in the place looks almost deserted - however, that is not the case. The hotel is also larger than it appears. Even though it is just off the expressway, the rooms are quiet. Our rooms were clean and updated although we have to agree with others that the pillows are lacking. We had to leave early in the morning so did not try the breakfast so cannot comment on it. Overall we were content with our stay.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - I'm glad to hear you enjoyed your stay and we thank you for staying with us! I wish you would have had time for breakfast but hopefully you stopped by the front desk and our "breakfast to go" which gives you just a little something to take on the road with you! We are replacing the pillows and will have that project complete in the near future! Please come back and see us, we'd love to have you!

On the way back to Canada after a winter in Florida we stayed at the hotel. Was quiet, clean and had an excellent breakfast. Although we didn't use the indoor pool or fitness center they appeared to be well maintained. Lots of restaurants close by too The rate was reasonable as well.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you so much for staying with us!! We got ALOT of Snowbird travel due to our location being a good halfway point. I'm glad to hear you had a quiet, enjoyable stay! Please come back and see us on your next trip!

Comfy beds, new TV, and friendly staff! Paper thin walls, ants and mold in bathroom, strange/foul odor in room (I needed to use air freshener) and loud hallways. Breakfast was okay. For the price, it could have been better.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Rachel - Thank you for staying with us, it's great to hear that you had a comfy bed and enjoyed the flat screen HD service in the rooms! Our staff works very hard to make sure our guests have a pleasant stay so I'm pleased to hear you had friendly encounters with us! I do apologize about the condition of the room, please let us know when these things occur and we'd be happy to take care of the situation so it doesn't have a negative impact during your stay. Our breakfast includes a full hot buffet with biscuits, gravy, sausage, eggs, potatoes, cereal, oatmeal, waffles, etc. We try to go above and beyond in this area but you had said it was only "okay." Please email me at bestwesternrichmond@gmail.com and let me know what we could have done better, we are always welcome to suggestions and want to improve to better our guest's experience! I do hope you'll come back and see us!

We did a last minute booking for this hotel on trip advisor, and were not disappointed. The hotel has easy access to the expressway, the rooms are clean and even though we were on the first floor the room was quiet and peaceful. The only drawback was the pool was closed, but that is the worst thing I can say. One more thing, they did not have any shampoo/conditioner in the room but there was a sign to say ask at the front desk. The breakfast was typical hotel breakfast, but there is a Waffle House about a block away if you want something else.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for staying with us and we are so glad you enjoyed our stay with us!! We do have easy access to the expressway as we are just off exit 87 on I-75 with quiet, clean rooms like you experienced! I am sorry your room was missing some amenities, you should have had shampoo and conditioner in your room as we do offer those supplies. In addition to our hotel, as you mentioned, we are close to several restaurants that are within walking distance! Our staff would like to thank you for staying with us and it was a pleasure to serve you! Please come back and see us!

Clean room, easy check in, lots of variety for breakfast, but did not enjoy the pillows. Good value for the money, easy on off for travelling home from Florida. Internet worked great, large room, loved the king bed. Very quiet in our hotel, did not hear any noise above or in the hallways, we were on the ground floor.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Joanne - Thank you for staying with us and we are pleased to hear you had a great stay!! Knowing that our guests can enjoy their stay with us and have a great experience means the world to myself and the staff here! Please come back and see us the next time you're in the area!!

Looking to stop somewhere for the night and this rated better than others in the area. I should have read the lower reviews a little closer. It wasn't the worse but they could have been a little better. Rooms and hallways had an odd odor. Our room was not swept - which was obvious by the crumbs and debris on the floor. Bathroom floors need a good scrub down. It makes me question the bedding when other areas are not clean. I could sleep well due to lumpy, overly worn pillows and the creeped out feeling I had in a subpar room.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Robin - Thank you for staying with us during your time in Richmond, KY. I do apologize for the issues you had during your stay as they are not the normal or expected results of someone staying with us. Cleanliness is something we take very important at our hotel! Please contact me directly at bestwesternrichmond@gmail.com so I can further discuss your stay and resolve any and all issues that took place!

This is a great stop if you need rest while traveling! Right off freeway, plenty of places to eat. Great price for clean rooms, clean hotel comfy beds, quiet, and free yummy awesome big breakfast!!! Those ladies know how to set up a buffet and it's free!!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you so much for staying with us during your travels!! It is great to hear that you had a clean, comfortable stay! We want our guests to get started off right with an excellent breakfast and I'm so glad to hear you enjoyed our free hot buffet!! Please come back and see us!!

Not worth $90 a night. We stayed one night and while the beds and pillows were comfortable, the whole hotel could use a deep cleaning. Every door we went through was dirty and smudgy, there was lots of dust in our room and a few hairs from previous guests on bathroom floor. Son has asthma so we chose this place primarily because it was non-smoking and pet free, but after a night there, he was wheezing. I used the exercise room and the treadmill had a sticky layer on it. With a bit more attention to detail this place wouldn't be bad but the but the overall cleanliness just kind of skeeved me out. Breakfast had good selections. Room was quiet.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for staying with us and I apologize your stay was not up to what we would expect for our guest! "Just ok" is not something we want to hear and I will work to address the issues you have mentioned in your review. Thank you for the excellent comments on the breakfast, we do offer quite a variety! I'm glad you also found the hotel quiet, we like for our guests to be able to rest well! Please come back and see us!

Not a fancy hotel but the room was clean and location was quiet. The breakfast had a full variety of food options. Beds could have been a little softer but for one night it was just fine. Would stay at the hotel again.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Lavay - Thank you for staying with us during your time in Richmond, KY! It's great to hear that you found your room clean and our location quiet! It's important to us that our guests receive a relaxing stay and an excellent breakfast to start their stay! Please come back and see us!!

Honestly, we were just driving through a 100 car-detour bumper to bumper (rockslide/TN) 33 miles loong...and we were reallty spent and tired. Best Western is always a good sign to see up in the sky. It speaks of trust, seurity and good clean rest. Best of all the Manager on duty was very accommodating and nice. He made it the best.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Shirley - Thank you so much for staying with us and it is great to hear that you have such confidence in the BEST WESTERN brand!! I'm glad to hear you were able to rest well and have a clean room to stay in while with us!! Please come back and see us!!

Great place for a stopover on your way up or down I75. Easy access, clean and a good breakfast. Everything you want on your trip. Helpful staff and management followed up on an issue we had and it was solved to our satisfaction.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you so much for staying with us during your travels! We are pleased to hear you enjoyed your stay and had your day started off with a good, clean breakfast! I do apologize that you had an issue during your stay but I'm so glad we were able to take care of it for you!! Please come back and see us!!

Very nice, renovated hotel. Friendly, helpful staff. Clean, comfortable rooms. Lovely breakfast room. Parking adequate near entrance to rooms. Great location with many restaurants nearby. Will be back.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Sheri - Thank you for such a great review!! We are glad to hear you enjoyed your stay with us and plan to return!! We look forward to seeing you again!

Great spot. Nice, friendly, accommodating staff. Terrific breakfast selection. Would recommend to others. Will stay again on way to Florida. Stayed in North Valdosta, GA the following night. Location and staff not nearly as friendly at that location.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Bruce - On behalf of our entire staff, thank you for staying with us and we are glad you enjoyed your stay with us!! Thank you for such a wonderful review about our staff, location and breakfast!! We look forward to seeing you again on your way to Florida!!

On our trip back to Canada, we stayed at the Best Western Holiday Plaza. When searching for a place we always want a half decent breakfast, free wifi and a comfortable room. This place went above and beyond in all 3 areas. They renovated about a year ago, so everything is like new. Nice new flat screen TV in the room. They had a very large assortment for breakfast. And, there's a great burger place right beside the hotel called "Cook Out" that serves up home made delicious burgers. I would definitely come back to the Best Western Holiday Plaza. You won't be disappointed!

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Tom - WOW!! What an awesome review and our staff is THRILLED to hear the positive feedback!! Our WiFi has been recently upgraded so I'm glad to hear you were able to enjoy that along with your comfortable room and breakfast (it is a pretty good spread and variety)!! Cook-Out, the restaurant next door is AMAZING and very affordable, I'm glad you were able to experience it!! Please come back and see us, we'd love to have you!!

I called to make reservations a week or two before our trip. I had seen the reviews saying the pool had been closed for some time for repairs. When I asked about the pool, I was told it should be open by the time we get there. When we arrived, there was a sign on the counter that the pool was closed. I commented to the clerk about the pool still being closed and he responded that that was the reason we got the rate that we did (even though I was told the pool should be open for our stay). The room was nice and the bed was comfortable. The fridge and microwave in the room was nice. The location was great. The breakfast had a nice variety of options. I was glad to see they had egg and sausage patties, but unfortunately the egg patties were literally cold.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Dear Valued Guest - Thank you for staying with us during your time in Richmond, KY!! I'm glad to hear you enjoyed your room and had a comfortable stay!! I do apologize about the pool, unfortunately this is out of our control at the moment but we are working to resolve the issues. A new unit has been ordered and should be arriving in the next 2 weeks. Please come back and see us!!

The hotel was Reasonably priced. Overall the hotel was clean. The staff was polite and the continental hot breakfast had several choices. Conveniently located right off the interstate . I stay here once a week to visit my husband who is working in town.

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Chandy - We appreciate your continued business and kind words about our property! We work hard to keep the hotel clean for our guests and being polite comes natural to us as we enjoy serving those that stay with us! Please come back and see us!

This hotel is strategically located for a first stop on the way to Florida from the GTA area. Clean and close to I75. There are restaurants nearby but stay clear of the Chinese one down the street. Great people but terrible food !

Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review
Bob - Thank you for the great review of the hotel!! I'm so sorry you had a bad experience with a local restaurant, ask our front desk for recommendations and we'll point you in the right direction! There is a great Chinese restaurant that I order from and have delivered here for lunch from time to time! Please come back and see us on your next trip to Florida or when you travel back!!

I've stayed here 42 nights in the past year and it is a great hotel. It has everything you need and it is convenient to 75 and EKU. The wifi works well enough to play online video games, the breakfast is good, the room is always clean, and the staff is very helpful. TJ is my favorite employee and is always fun to talk to at the front desk. He has helped me with everything from getting my favorite room to printing off documents and even getting me a tooth brush and tooth paste when I forgot them. I love this hotel and will definitely stay here again.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Harrison - Thank you for such a great review!! We appreciate your kind words and continued business to our hotel!! Please come back and see us, we look forward to seeing you soon!!

Check in was fine and the room was comfortable. Could be a little cleaner. Breakfast was good. Our room (105) was facing on ramp to I75 and traffic noise was present throughout the night. If you are sensitive to that, ask for a room away from such exposure. A little disappointed that the pool was unavailable due to mechanical problems. It looked nice! Fitness room was adequate.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us during your time in Richmond, KY. I do apologize about the noise coming from the interstate, we usually do not hear complaints regarding that but we all do sleep differently. Please let us know if you stay again and we'll be happy to accommodate you with a room on our parking lot side. We are working on our pool and hope to have it up soon as all parts have been ordered! It is the largest indoor pool in our area and is a great asset to our hotel so we look forward to opening it back up! Please come back and see us!

Have stayed here prior and have enjoyed all this place has to offer, clean rooms/good front desk/great breakfast , easy on & off x-pressway. There are many restruants in the area if you need them, also a huge shopping center with a move complex there.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
James - Thank you for a great review of our hotel and your continued business with us!! You've mentioned a lot of the benefits of staying with us and we do hope to see you back here soon!!

Very kind, helpful and accommodating staff. The rooms are comfortable and clean with good internet connection. It was my first stay at this location. But I can say with absolute confidence it will not be my last.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - I'm so thrilled you enjoyed your stay with us!! We look forward to having you back to visit us when you are back in our area! We work hard to keep our rooms clean and just upgraded our internet!

This hotel was very comfortable and the staff were great. I will stay here again if I pass thru the area again on business. They have a wonderful hot breakfast. The room was clean and the bed was comfortable.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
John - Thank you for staying with us and I'm glad to hear you enjoyed your stay!! We do put out a lot of options for our full hot breakfast and our housekeeping staff works hard to make sure your room is clean during your stay! We'd love to have you back if you happen to pass our way again!

We where on 9ur way h9me from Florida and needed to stop. Found the Best Western on trip advisor. Easy to find and close to all kinds of food. It was easy check in. The room was very nice, clean as a while, comfortable bed, quite and just the right temperature on a very cold night. It was very reasonable prices. Would stay again.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Those 9 hour trips can seem like forever!! Thank you for staying with us while traveling and leaving such great feedback!! We would love to have you back again if you're passing through our area!!

The hotel receptionist was actually quiete good, He gave me enough informayion when I checked in. the check in was quick too. but when I step into my room, the dissapointment started to pile up. When I booked the hotel, it was for 4 adults and a double bed queen bed. But when I got my room, it was a double bed super single. It is not suitable at all for 4 adults as per my booking. When I asked the front desk, he said that that was as per my booking. The room is old room although quiete clean. But the bathroom was awfull. the door unable to be locked and the finishing was of a "cheap building" type. The wifi was really bad. It was not stable and very slow. It was on and off from my room. Not advisable for those business type traveller. The most dissapointing was the breakfast. It is all the exact same thing everyday. Not a single variations on the menu. I guess they never thing for those long stayer. I stayed for 4 nights and really get sick of the breakfast.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Fajar - Thank you for your review and staying with us during your time in Richmond, KY. I do apologize for the issues you encountered during your stay and will take all feedback into consideration. Our staff does strive to provide a positive guest experience to everyone who stays with us and do hope you'll consider staying with us again.

We were travelling through and just needed a place to take a short nap. We chose this place because of a travel coupon. We arrived at around 2 a.m and stayed in a 2nd floor room. The room looked recently renovated but the hotel had a bad smell in the common areas and the grounds looked barren. I would have drove away, but we needed to rest. The bed sheets and linen looked clean, but one pillow had a lot of hair on it and all the other decorative bedding was just as dirty with hair, which I immediately threw off the bed and reported to the desk when we left. We stayed for 3 hours and left. I would not go back to it. I did not see any bedbugs, but I have since read on the bedbugreport site people have reported it at this hotel. Certainly not as well kept as other Best Western Hotels I've stayed in. We did not try the breakfast.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us while traveling through Richmond, KY. I apologize about your experience as it is not the normal experience for our hotel. I'd be happy to discuss this further with you if you'd contact me at the hotel so I can find out what room you were in and address the housekeeping issues. Our hotel takes pride in cleanliness and we want our guests to be comfortable while in the rooms. In regards to bedbugs, you can't always believe what you see online. I do encourage guests to research hotels before staying and even call and speak with management regarding any concerns you may have about staying at any particular hotel. Our hotel is treated monthly by a licensed pest control company to prevent any kind of bug infestation, including bed bugs. I do hope you'd consider staying with us again and we'd be glad to have you!

This is conveniently located on I-75 @ exit 87. this is a clean, quiet place to stay. I had a very comfortable stay here. there are plenty of places to eat at within walking distance, including a waffle house open 24 hrs. they have a nice indoor pool. they have enough room for a couple of trucks to park along the side in the car parking spots.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us and I'm glad you found our hotel convenient and clean!! We work hard to make sure our guests receive a comfortable, quiet stay as you mentioned you received!! Please come back and see us!!

This stay was memorable. We would stay here again, without question, as all lived up to, or exceeded our expectations. The staff was very friendly and helpful. The breakfast was excellent. Access to I 75 was quick and easy. The room was spacious, comfortable and very clean.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Donald - Thank you for staying with us and taking the time to leave a kind review!! I'm so glad you found our staff friendly and helpful as well as your room was comfortable and clean!! The next time your traveling I-75, make sure you come visit us again!!

Easy to find just off the interstate, this Best Western is close to plenty of restaurant choices. Great pool to do laps in or relax in the hot tub after a day of driving. Good breakfast to start the day off right.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - I'm glad to hear that you enjoyed our full hot breakfast as well as our pool!! Thank you so much for staying with us and we look forward to having you back!!

Friendly, professional front staff! Great breakfast with pleasant staff actively monitoring to keep serving plates full and the area clean! We've stayed here a few times and have always been happy with our room. Cleaning staff is also very pleasant and helpful.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for your continued visits to our hotel!! It is great to hear of a return guest and that you enjoy your stay with us!! Our staff works hard to make sure you feel at home and a get a great breakfast to start you off the next morning!!

We have stayed here for the last 4-5 years,mainly for the cost and an indoor pool. Recent improvements to TV , cable and Internet has enhanced the units affordability. It remains an older unit,but OK. Fridge did not work.

We stayed here just for the night as a drive thru to get a good night sleep before we continue on our way to Florida. This hotel has friendly staff and very helpful and concern for the comfort of their guest. I found it clean and comfortable. Would recommend and if other opportunity comes I'm on this route would definitely stay here again without a doubt. They also have free breakfast, parking and Wi-Fi

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us and I hope you enjoy your time in Florida!! Make sure to keep us in mind when you're back this way again looking for a good, clean, comfortable place to stay. We'll be ready for you!! Thanks again!!

We stayed here on our way to Atlanta and liked the service, room and facilities. It is very conveniently located off 75 which saved us time getting on / off for driving further. The breakfast had good options. Rate was quite reasonable.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us on your way to Atlanta!! It was a pleasure to have you and I'm glad you enjoyed your stay!! Please come back and see us!

I stayed here with my husband while driving South. I made the reservation at Hotels.com and paid $55 - definitely worth the price. There were a few inconveniences - indoor pool closed for repair (not really a big deal), no bottled water in the vending machines (and lost money in the process), and the breakfast so just fair (used to the breakfast at Country Inn and Suites, which is fantastic). Certainly would stay here again.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us. I apologize about the pool being down during your stay, we have corrected the issues and reopened the pool!! It is great to hear that you would choose our hotel again as we would love to have you! Please come back and see us!!

We stopped here on the way south. Very friendly front desk staff. Clean hallways, clean room. Very comfortable bed, good shower. Good TV with all HD channels. Nice selection at breakfast. Best of all I used one of Trip Advisor's booking partners and saved twenty dollars.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dave - Thanks for staying with us and leaving such a great review!! We recently had our TV redone to allow for HD Channels and we even have Free Video on Demand that should be active very soon. Please come back and see us!! We'll have that full hot breakfast ready for you so we can start your morning off right!!

The rooms were recently renovated such as paint and bedding, but not the furniture. The rooms were lacking a comfortable feel. The breakfast was good as well as the housekeeping. The hallways and carpet looked dingy and dirty. There aren't any room upgrades available. the property owner made all of the rooms real basic, so don't expect anything extra with Best Western Reward status.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Ronald - Thank you for staying with us during your time here in Richmond, KY. I apologize you were not completely satisfied with your stay. We did complete a total renovation with new furniture in all 80 of our rooms, however, we do not offer any suites. Our housekeeping and breakfast is always a great asset!! We do hope you'll stay with us again and we appreciate that you are a Best Western Rewards member!!

Nice remodel motel easy getting on and off the interstate. places to eat thinks to see not far, near by. Clean room friendly staff. I would recommend this motel and will be staying there on my next trip

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us and we look forward to having you again on your next trip! We appreciate your great review and I'm glad you enjoyed your time with us!!

We normally try to stay at a Best Western when travelling on the I-75 whether it is North or South. We found this hotel in the Kentucky booklet at the welcome centre. We were surprised at all that it offered. Exercise room, free Wi-fi, fridge, coffee maker and microwave. The beds were extremely comfortable, one of the best sleeps I had on the road. The morning hot breakfast that was included in the price was well worth the stay. Our check-in was quick and flawless thanks to Matthew Vaughn who greeted us upon arrival.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Gino - I'm excited to hear you enjoyed your stay with us and look forward to seeing you again!! We are a great hotel for I75 travelers and that full hot breakfast you mentioned gets our guests off to a great start!! Thanks again!!

Awesome motel rooms were nice and the motel people were very accommodating. Concerned for my well being. The pool was nice and their hot tub comfortable as well. Only stayed one night but very nice. The breakfast was good as well. I would definitely stay there again and would recommend to others.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Holly - Thank you for staying with us and recommending our hotel for future stays! Our staff tries our best to accommodate our guests and we're glad to hear this was true for you! Please come back and see us if you're back in the area!!

The weather turned nasty and we decided to stop so I called the hotel while on the road, the front desk gentleman was very friendly and assured us of a room when I asked about making a reservation. We arrived and the same man, helped us. He was friendly and seemed happy to help. The room was clean, smelled good and looked fresh. We have stayed at Best Westerns before and have had good luck.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - I'm so sorry to hear that you hit bad weather during your travel. Being a hotel, very close to the interstate we do get this a lot and are glad to jump in and help! I'm glad to hear our staff was able to take care of getting you a room and that you enjoyed your stay here! Please come back and see us if you're traveling in our area again!

Although the bed was comfortable and the shower head was strong, I would not recommend the hotel due to lack of cleaniness. It looked like it had not been vacuumed in a while, and housekeeping did not clean my room during my visit.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Lynne - Thank you for staying with us and we appreciate your feedback. After your stay, it was a pleasure following up with you to address your concerns because it is not the normal for those that stay at our hotel. I do hope we addressed things to your satisfaction and that you will stay with us again when in the area! We do appreciate your business!!

Check in was fast and the guys at the desk were cheerful and friendly. The hotel is very handy to I-75 and there is about every restaurant imaginable just across the freeway. The hotel and room were very clean, but our room at the far end of the building had a slightly stale musty smell. The hotel wi-fi was fast and was easy to use. The heating system was fairly quiet and the temperature was stable all night. The hotel has a very large indoor pool area with a big pool and a small hot tub. The water temperature was good in both and the pool was very clean. There is a good-sized breakfast area that was well-stocked with a good selection of items.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us and I'm glad to hear you enjoyed your interactions with the staff! We love being able to assist and serve you while you stay with us! Our large indoor pool and full hot breakfast are two of our favorite amenities to allow guests to have while staying with us and I'm so glad you enjoyed them! Please come back and see us!

We moved our son to Richmond for his job and stayed here overnight. We were looking for some place that was not to expensive and Best Western fit the bill. I am glad we choose this hotel. The room was clean and roomy. The bed was very comfortable. We spent some time in the pool and our side of the water being a little on the cold side it was great. A very large and well maintained pool area along with a nice hot tub. The hot breakfast in the morning was also good. The staff was very helpful. We will stay here next time we are in town.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for your feedback and staying with us while transitioning your son to Richmond, KY! It was a pleasure to have you here with us and I'm glad to hear you found the rooms clean and roomy. Please come back and see us when you're in town visiting your son!!

Clean hotel with very small bathrooms and shower heads that hit the wall instead of you...shower head too high to redirect. Older hotel that could use some sprucing up. The front desk checking in was excellent & recognized my platinum membership (no extras offered), checking out was also good, but front desk needs to wear name tags. Breakfast was hot but hostess was not friendly.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Rebecca - Thank you for staying with us and commenting on the cleanliness of the hotel!! I do apologize about your experience with breakfast, we want ALL of our staff to be friendly, that's why were in this business! Please come back and see us!!

Things were clean, everything worked, place was nice, staff friendly. We did enjoy the breakfast; and it looked like the entire Tennessee Titans team did too - they must have been on their way to an out of state game.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us! You did catch us at a VERY BUSY time as we had Tennessee here for their game against UK! I'm glad you enjoyed your stay and found our hotel very clean, it's something we take pride in!! Our hot breakfast is an added bonus and gives everyone a chance to fill up before heading out! We loved having you and hope to see you again soon!!

We have stayed here before and the benefit is the huge pool and spa although this time the pool seemed cooler than an heat pool should be and they actually increased the heat because of my comment. The breakfast is more than you could want as they have everything and it is more like a cafeteria. Hotel is clean and the staff is friendly.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us and I'm glad to hear you enjoyed our large indoor pool! It's the largest I've ever seen as an indoor pool!! We appreciate you staying with us and hope to see you again soon!!

The room was clean and quiet. The bed was very comfortable. This is an older property but a very nice hotel. The staff was very nice. We stayed in room 107 facing the grass area and interstate but you could not hear traffic-noise in the room.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - I'm thrilled that you stayed with us and enjoyed your time here!! Thank you so much for noticing how quiet our rooms are and CLEAN!! That's a very important part for a guest to be able to enjoy their stay when visiting a hotel!! Please come back and see us!!

We ended up staying here after visiting three other motels that had no rooms available. At first the room was great but that turned south within a few hours. I took a very quick shower because the shower-head had a leak and the leak hit me directly in the face. When I went to settle down and relax, I noticed a lot of tiny ants crawling all over the table which my suitcase was sitting on. I moved my suitcase off the table and we started killing them, but more kept showing up. I did find ants crawling on the carpet. I called down to the office to report it and ask for bug killer but all they had was the cleaner they use. I went down and was handed a bottle of a vinegar & water solution and an almost empty bottle of boric acid. The clerk said that probably someone spilled something sweet. Between the two we did get the ants under control but it was not a restful night of sleep. The clerk was very nice and apologetic for the trouble. He did say that he would give us a discount. The hot breakfast was decent. They offer spongy rounds of scrambled eggs and sausage patties. We inquired in bacon and was told it was discontinued a few months ago. The room is large but one area of tables is tight and too close together. They have locally made donuts that are delicious but extremely sweet. Uncertain if we will stay there again, the ants kinda ruined our stay. Be forewarned, they do not accept cash at check-in. Never heard of someone turning down cash.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you for staying with us! I hate to hear we were your 4th option when looking for hotels in the area and it the feedback from your stay disappoints me! Please accept my sincerest apology as we take pride in our hotel's cleanliness and having our rooms in working order! Please do come back and see us and allow us a 2nd chance to earn your business!!

GM Matt and the rest of the crew really made my 5 week stay enjoyable. The hotel is newly remodeled with Serta beds, nice size fridge and microwave. The breakfast is delicious with many options from eggs to waffles. Since I was working nights and sleeping days, the housekeeping staff was very accommodating by leaving me fresh towels and coffee on my door handle when I needed them. Nice, large indoor pool and hot tub. Will definitely stay here again when I'm back in the area.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Robert - Thank you so much for staying with us and I'm always happy to accommodate someone who puts their trust in the Best Western brand!! We enjoyed having you with us and I'm glad to hear our staff was able to accommodate you during your stay! Should have any work in our again, please come back and see us!!

We stopped here for one night on our way to Florida. We had a bedroom with two queen beds. The room met our needs. It would have been nice to have a few extra blankets or heavier duvets, however, it was not a huge deal. The beds were good, room was clean, bathroom was decent. It had an indoor pool which worked great for the kids. The pool area could use some updating (ie, the pool floor seemed a bit old/dirty) however, did not affect the kids swim, etc. The breakfast was plentiful. All food was really good along with the donuts (lol). The pancakes were rubbery, but overall cant complain. We would stay here again.

We had acquired enough points for a free night. I was not aware of this and the very nice person at the desk pointed this out. A very nice surprise. The hotel was clean, well decorated and comfortable. The staff was excellent and the breakfast, while pretty much the usual hotel breakfast, was well presented with lots of options and fresh ingredients.

We booked a room the night of the Auburn / KY football game in Lexington. On the drive up we stopped to see if we could get our room keys even if we could not check in yet. The front desk person Cindy was very accommodating and we were able to get our keys and leave a bag in our room. After all of the feedback on here I specifically asked for a room in a quiet part of the hotel. We were assigned room 127. We arrived back to the hotel late that evening. We always travel with a Homedics sound machine - so I turned the rain on very loud and it blocked any noise that there might have been outside of our room. Our bathroom - although pretty small - did NOT have mold like other reviews mentioned. Everything was clean and in working order (bed, refrigerator, TV, microwave, etc.) We did not take advantage of the breakfast that was included, the fitness center or the pool due to only being there one night. We asked for a late check out - they gave us until noon and were again very accommodating. My only feedback - is the tub drains very slowly after someone takes a bath. We did not have an issue during a shower the water drained quickly.

I stayed here, no reservation prior to arrival. I arrived around 9 pm, the receptionist was really nice. The room was really nice, I thought it was a little pricey, but overall it was a really nice stay!

I stayed here 2 separate weeks for work. The first week my TV didn't work despite having a new cable box installed that day. I know this because they were still working in my room after I was checked in. I left and came back later to discover a nonworking TV. I was there for 3 nights that week and the room wasn't cleaned 1 of the 3 nights. The second week I was there for 4 nights and the housekeeper failed to clean my room 2 of the 4 nights. They never ran a vacuum in the room and it really needed it. I wouldn't stay here again on a dare.

Hotel was recently updated inside and out. Clean, comfortable, nice breakfast, quiet and a very nice place to stay. Close to Berea, KY where the KGAC Fall Fair is held at Indian Fort Theatre. Easy access right off I-75 and great shopping and dining at that same exit.

I decided to give the Best Western in Richmond a try after finding the Red Roof Inn to be booked solid the days I needed a room. The first stay was fine. The room was clean and that's really all I needed. The second and third stay I had ants in my bathroom. I just let it slide because I really hate complaining. Even though the ants eventually made it into the bedroom. The fourth stay was a nightmare. A nightmare which I have found after talking to Expedia the staff doesn't care about. I was placed in a room right next to a door that was poorly maintained so it was LOUD anytime anyone touched it. It woke me up over and over again. I was at this hotel to sleep and guess what I couldn't do? SLEEP. What was I told in the morning? "You booked through Expedia, we can't do anything". Yeah, okay well back to the Red Roof Inn I go where they actually care about their customer's quality of sleep. The wifi was horrible as well. I could only use it while standing IN the bathtub. Overall I don't feel I was treated right. I wasn't even given an apology for any of my issues. An apology is FREE you know. The front desk lady was just too eager to get to the dude behind me to apologize or even say "have a nice day". Lovely. I will not be returning to this or any Best Western. I will absolutely stick with Red Roof Inn. They have better quality staff and rooms. Thanks for your lack of help staff at the Richmond Best Western. I am a frequent traveler and I'll spend my money elsewhere.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - First off, I want to apologize for the issues you had while staying with us during your time in Richmond, KY. We do take our guest's complaints very seriously and I wish I would have had the chance to interact with you personally to address your issues. When booking through any 3rd party site, we are unable to adjust your rate or refund any amount because of how the reservation come through and how the hotel is paid, however, we as a hotel should have taken ownership and made sure you were satisfied before leaving. I understand you may not stay with us again but if you would contact me directly, I'd like to speak with you about your stay and make sure your next stay with us goes without any issues. We do appreciate your business as well as all of our guest's business and want to work to make your stay enjoyable EVERY time you stay with us! Again, I apologize for your issues while staying with us and hope you'll allow us to earn your business back!

Our visit was short but definitely recommend staying at this hotel again! We called while on the road and received excellent help on the phone. Upon arrival, the front desk help was courteous and efficient. Our room was great, clean and comfortable. Breakfast was your normal fair, but everything was stocked and fresh. Checkout was painless and my receipt was in my in-box, as well as in "in-hand" paper copy. Thanks Best Western!

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - I loved reading your review all the positives about our hotel!! We work hard to make sure your stay is relaxing, your room is clean and we get you off to a good start with our full hot breakfast!! It's also important and encouraging to know that our front desk staff took care of you so well!! Please come back and see us!!

We were pleased with the room. It was clean, comfortable, had all the amenities we needed for a short trip. The front desk staff was very nice, helpful. The location is good, near the interstate but not right next to the road, so quieter than you would expect.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you so much for staying with us and I'm glad you found our hotel to be a GREAT PLACE!! Come back and see us!!

Too bad, such a great location to be so poorly run. The hotel is run down, yet the occupancy level is high due to the location. I know they can do better than this. Just takes a little money and direction to get this hotel up to standards. Breakfast area is in desperate need as well.

This is a typical Best Western-comfortable bedding, safe and quiet. Our room was clean, but amenities were sparse. Example, had to ask for more coffee for the room, no Kleenex box-holder was empty. No information in the room for tourists. Breakfast was usual fare, nothing special.

Made reservation ahead of trip, our first time staying at this location so didn't know what to expect. NO disappointments, room very well kept, and everything needed was there. Breakfast was a deluxe cont. type but had many extras and was delicious. We will stay here again.

Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review
Dear Valued Guest - Thank you so much for staying with us and your kind words!! We work very hard to make every stay what our guests would expect from Best Western and I'm thrilled to hear you would stay here again! We look forward to seeing you in the future!!