Best Western Hotel Marquis Inn & Suites, Prince Albert

No one at the front desk at midnight when your room cards don't work, bathtub doesn't drain, toilets don't refill. Had to get room keys reset 4 times in 3 days. Worst stay in a hotel in my life. I am a rewards member and have been for years...this stay has made me rethink Best Western as my hotel of choice.

Outside appearance looks plain but once inside it is nice. The price was good and upon entering the hotel room, the room temperature was very cold. Thus, a very good air conditioner. The only issue is their trolleys are in need of repairs - a broken wheel rim with a flat tire and the other needs the handle bar to be welded back on.

The bedding was nice and fresh, very white and clean. Didn't care for the hotel shampoo and conditioner due to its perfume smell; something more neutral would be better. Breakfast was included and was tasty as those quick buffets go. Coffee was good. Room was quiet. Staff seemed nice.

checked in with a hockey team for the weekend. King room with fold out couch. Room was dirty, fold out bed sheets were filthy. Asked to have the sheet changed and blankets brought to the room but never showed up. Had to sleep on the couch using a jacket as a blanket. Was charged full price for the room upon check out but assured that manager would call and make it right. Its been over a week and no call. I will never stay here again and encourage others to find a different place to stay. Brutal experience

All rooms were dirty. Unknown substances on headboards, crumbs and food in the beds. No clean blankets or pillows for those who had pullout beds in their rooms. The front desk dragged the one pillow down the hall on the floor as I watched as he said there are no pillows or blankets available for anyone. The person at breakfast put toast on the boys plates with his barehands. The fridges and bathrooms were dirty. Absolutely the worst experience for our hockey team and families. Would not recommend booking at the Best Western Marquis & Suits in Prince Albert!

Used my credit card for an extra night stay and took a 300 security deposit for that night without my consent. Corporate says the hotel has to deal with this and they have not contacted me yet. They refuse to discuss this and I'm still calling corporate but they do nothing.

I only stayed here one night, but the rooms were nice and clean. The in house restaurant had really good food. I highly recommend staying/visiting here. The continental breakfast was great. The attendant there was professional, polite, and courteous.

Best Western Marquisinn, Guest Services / Front Office at Best Western Marquis Inn & Suites, responded to this review
Thank you for your response & we are please you enjoyed your stay. We hope to see you again.

The guest services were exceptional. I was always treated with respect and they made sure I had what I needed…. Different breakfast options would have been nice however it was not a make or break situation for me.

I used to stay here every time I went to Prince Albert - it was reliably a good place to stay. Unfortunately, this time the room was very dirty. The garbage was not taken out, the end tables were dirty and sticky, and it was generally dirty throughout. I've stayed at this location many times before in the past and this is the first time we have had a bad experience. Check in with the front desk was fine, though. I should have looked at the hotel reviews before we booked it this time - I hadn't checked because our previous stays here were good a few years ago.

I was quite disappointed in the hotel. The room I was checked into was obviously not cleaned. There was still garbages in the cans and there were crumbs/garbage on the floor. It was so gross and very upsetting!

First off this is the 8th ( at Least) stay at this hotels property and my room has been absolutely disgusting & dirty… I even called the day before and the day of check in to ensure my room was clean on my arrival for this stay. The first room I was check into had dirty bedding… looked like someone laid in the bed, and the pillow was turned on it's side and had nasty stuff all over it as well as an indent from a head. The bath tub had soap all over the shelves that the tub side was dirty, the sink was definitely not cleaned nor was the mirror… I was then moved to another room… this room was disgusting as well… one of the comforters on the bed had nasty wet stuff sprayed all over it… the table, tv stand and desk had a thick hard dried smear of what looked to be some kind of food all over it, the heat/ac units entire enclosure was off and sitting on the floor exposing the wiring. The fridge was absolutely dirty, stunk and had something spilled all over inside, on top and down the door… the coffee area had coffee all over as well as grounds. I had to CLEAN THE ROOM MY SELF!!! As it was the last room available. I had requested to speak to the manager, upon my request I was told I had to call Monday. I called and the manager said he was busy and would call me back.. he never did. I have called 2 more times and left voice mails. I am beyond unhappy and I am now looking into other hotel chains as well I am making sure everyone I know, knows not to stay at either Best western in Prince Albert. Sincerely, One extremely unhappy Diamond select Bestwestern customer

I was hosting a conference In the hotel. This was the 5th one since 2017. The hotel used to be super awesome… it was the WORST hotel Stay I have ever had. Not only was the conference room not cleaned or ready.. I had to ask family and friends to come help. Boxes of garbage, dirty dishes, not vacuumed. They charged me $525 for a dirty filthy conference room.. I complained and they told me to go somewhere else. Which I could t do as it was 30 mins before we were set to start. Fast forward to checking into my room at 9pm after the conference.. get ready for these images cause it was the most DISGUSTING thing anyone has ever seen. The room was INCREDIBLY bad. Garage, rotting food, dirty sheet, towels.. food on the floor. Immediately went to front desk, the poor girl didn't know what to do we waited over an hour to get another room because she had to wait for authorization.. they offered me 15% off the dirty room or full price for new room?!? Checked in… room had dog food on the floor. But was too tired to deal. I tried contacting management.. owner and no one would take my call. In a “meeting” didn't have time.. charged me full price for a FILTHY room. The staff was very good. But I will never ever ever stay here again and I highly suggest you don't either

Check in was a mess , the room was dated and the floor to ceiling drapes covers the heater / ac so difficult to use. The lamps that were working were plugged into extension cords that are a hazard. The food menu prices are not the same as the bill prices - check your bill. The is security in the lounge but not in the hallways - people were up running around until 6 am I would say stay at the other BW but it is same ownership - shame on them for running this location as a BW

Upon check in one of the beds has a large stain on the comforter. There were no garbage bags in the trash cans. I am not confident it was properly cleaned. The shower was broken and although I talked to the front desk multiple times they did not have it fixed or get us a new room. We were supposed to get a group rate but my credit card was charged then full rate. Someone was supposed to call me to discuss billing and the issues during my stay but no one has called me back. As someone who travels frequently for business and has stayed in hundreds of hotels this was the worst hotel experience I have had.

Booked a room thru expedia this am . Phoned back right after to inquire if pet friendly , continental breakfast,etc. Clerk told me that my Booking was just sold/given away today & So i am out of a room for tonight , fighting for my refund back from Expedia.

No USB ports for charging electronics, can hear through the walls, bathroom is outdated, light comes through the curtains, air conditioning doesn't work properly, the rooms smell like cigarette smoke.

Staff were helpful and friendly, but undertrained. I had a little bit of a mix up via my deposit and the front desk lady had accidently charged my credit card instead of holding the deposit amount. The gentleman at the front desk in the morning fixed it for me :) The biggest letdown was that I could hear EVERYTHING. From the other guests talking in their suites, to them going in and out of their rooms. The door would slam shut if you were coming or going, and lying down, you could hear the guests on the main floor just casually talking in their own room. The room wasn't completely clean, as there was a fresh splash of black liquid on the ground. No idea what it was, didn't touch it but I let the front desk know. Another negative was that the bed was extremely outdated and sleeping in it was not a pleasant experience. For the price, I expected more from the Best Western.

Staff was very friendly and helpful. The place was very quiet but I suspect that that's due to the current covid restrictions. There is a lounge and liquor store on the premises, which were still open, and it was still very quiet.

Traveling on business trip for 2 weeks - this experience was for Week #1 - (more to follow). Nice clean room - guiet - good location in the Southeast part of the City - easy access. Very impressed with friendly front desk staff - some concerns with internet access - overall I would recommend and stay here again.

I checked into my first room that had no hot water, they then moved me to another room. I then got hit by my partner, no noise just personal. Called the front desk to call the cops, in the meantime partner left. then security showed up saying the room was trashed and there was nothing wrong with the room. I kicked her out because I found drug paraphernalia. They even took pics of my garbage and the broken pipe. Cops came and told me to stay as this was the safest place at the time. I then got kicked out half hour later for room damages which there was none and drug use which was not true. Not a good experience at all. Not recommended at all. I was not at fault in this situation. It was right before Christmas and they did not return my damage which was $400.

We had an excellent service, quick an effecient. They gave us the best room for our money. The room was very clean with all the services. I recommande this hotel without any hesitations, well located.

I really loved how the receptionist was courteous. The room was beyond my expectations. I had a really good night sleep and woke up feeling refreshed, I really needed that. I have no complaints whatsoever.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Romesgirl45 We are happy to see that you had a great stay and hope to welcome you back soon again Kind Regards Danni

When I checked in I was staying for work. Because I had a company credit card that did not have my name on it, there was a major issue requiring my employer to submit a written approval with several requests for picture copies of ID, CC, and other documentation. Even though my employer phoned the front desk, spoke to the staff, and provided proof of authorization, this was insufficient and several other documents were required at check in, after 10pm on a Saturday. Extremely disappointing. The "continental breakfast" was advertised as having several items including fresh fruit, yogurt, assorted juice, and a granola bar delivered in a wrapped paper bag due to Covid restrictions. When delivered, the breakfast consisted of two granola bars, an orange juice, and a mini muffin. Not once during the entire stay was fresh fruit or yogurt provided. During my first night my neighbors were extremely noisy. I asked for a room change and as the hotel was quite empty, requested a room at the end of a hall without neighbors, which the staff insisted was possible. The next night after coming back to my room, there was a strong smell of marijuana and loud music from the neighbouring room, which was now occupied. A very frustrating stay.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Flesley We apologize for the fact that your stay was not good. We will be looking into what we can do to ensure that this is improved going forward and hope you will give us another try. Kind Regards Danni

My wife and I decided to book a room after the Raiders game because of a snow storm. We stayed at this hotel ten years ago and since then we have noticed many nice upgrades. Check in was quick and Eric was nice. Our room was clean with crisp sheets and soft pillows. The room had a 40" tv and mini fridge. House keeping do a great job of keeping the hotel spotless. We Enjoyed our free hot breakfast at the cafe in the lobby. Two eggs, toast, hashbrowns and bacon. We will stay here again next time we decide to stay in P.A.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for your feedback. We hope to see you again!

We had just flown back to Canada from a hot holiday and were in the process of driving back to our home in Northern Manitoba when the weather turned sour and further travel wasn't recommended. We needed a place to stay for the night and decided to try the Best Western Marquis Inn and Suites. The night manager was very accommodating and in a manner of minutes we were happily situated in a suitable room of our choosing. The morning brought the complimentary breakfast ( which was very good) provided by a wonderfully polite and proficient young waitress in a very pleasant restaurant venue followed by an express check out. which got us on the road again. Great experience for an unscheduled layover.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We had three adults in a room with two queen beds. Spacious bathroom, table and three chairs in the room, fridge, coffee maker, and microwave. There is an onsite restaurant, beer/wine store, and a lounge. The complimentary breakfast was a nice touch - they offer made to order eggs, meat, toast, hash browns, etc. The hotel is only a short drive from many restaurants, a couple within walking distance. Staff were very friendly. My only negative is that the common area carpets were visibly dirty and we had consistent troubles with the room key card; having to have it re-set 4 times in 2 hours.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Ok accommodations, kids wished there was a pool. We prefer a continental breakfast which you can help yourself, the breakfast was good though. We found our room very hot and the thermostat didn't seem to work properly.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This is a great hotel for a quick stay. Rooms are very average. The gym was not clean so we could not use garbage and food crumbs all over. Room service was not very good never maid our beds. They did give us fresh towels. Breakfast was included and was very good. Staff was very friendly. Lobby was very nice. This would be a solid choice for this area. Coffee station in the lobby was fantastic.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

My experience was very good. Even though it is an older hotel, it was very clean and warm and the service was excellent. I would recommend staying at this Best Western Hotel...I was very comfortable and they made my stay a great experience.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Curt W, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 306-922-9595 or 877-922-9595 EXT 304. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reydia Sahagun Front Desk Manager Best Western Marquis Inn & Suites

Charged $200 for a broken wheel of a office chair that was obviously broken prior to my moving the chair. Learn a lesson that you need to double check everything in the room is in 109% condition upon checking.

Best Western M, General Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for providing me the opportunity to correct this. As I stated during our call, I have adjusted the original decision and steps have been taken to prevent its reoccurrence. I wish you safe travels & would welcome your return. Sincerely, Tracy

This hotel has attempted to charge me $113.89 US for a plastic wheel that broke off the office chair in my room. I can buy a 5 pack of these at Home depot for under $13. PChero 5 Packs Office Chair Casters Wheels with Universal Standard Size 11mm Stem Diameter and 22mm Stem Length (0.43inch X 0.86inch), Support up to 550LBs Weight 4.7 out of 5 stars 131 $12.97 They are deliberately trying to take advantage of foreign guests!

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear thomaso791 I will send you a message with regards to your review Kind Regards

we found hair on both beds , i informed the supervisor next day but nothing been done, room service showed up before 9:00 am asking if we need anything but they never came back to clean the room.... Check in was good and Catherine was very helpful,,but not worth what we paid for

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 397basems Thank you for taking the time to review your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please allow me to investigate the matters brought forward in the survey and I will ensure that I personally reach out to you and provide feedback. Sincerely,

Clean comfortable rooms, Restaurant on site, Party Store on site, nice full liquor lounge on site. Friendly staff! I would recommend this Hotel to all travelers from the USA and abroad! If you are coming in winter, dress warm!

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear W8008UTtomo Thank you for this wonderful feedback. We are glad to see that you enjoyed your stay with us and we look forward to welcoming you back on your next trip. Kind Regards

Best western is one of the best hotel in Prince Albert. also, would like to mention how friendly and nice the staff are especially Ms. Katherine of front desk team! Also, i enjoyed the fre breakfast at the terrace cafe

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear DivineMaeS Thank you for this wonderful feedback. We are glad to see that you enjoyed your stay with us and we look forward to welcoming you back on your next trip. Kind Regards

The hotel is beautifully designed, the rooms are cleaned very well not to mention the aesthetic of the room is breathtaking. The staff are so accommodating and seem to care so much about my needs as a guest, and every time I see a housekeeper I'm greeted with a friendly smile.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear justinelanglois Thank you for this wonderful feedback. We are glad to see that you enjoyed your stay with us and we look forward to welcoming you back on your next trip. Kind Regards

The staff is very friendly. It is clean. The rooms are very comfortable. Love the complimentary full breakfast offered from 6-9am. Love that they allow dogs, lots of green outdoor space for walking the dog. Very reasonably priced.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear LHLtraveller Thank you for this wonderful feedback. We are glad to see that you enjoyed your stay with us and we look forward to welcoming you back on your next trip. Kind Regards

Staff was very friendly. Room was clean but there were some wrappers left behind from previous guests. The room was a little dated. The table top was broken off the legs and it seemed a little run down.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear pmhhabs Thank you for reviewing your recent stay at our hotel. We apologise for the fact that you found papers in the room. We will see to it that the table in the room is fixed. We are looking into possibly doing some renovations in the hotel. Kind Regards

Check in was very complicated. I prepaid for a room, it should not be that hard. And, like all the reviews say, I found that they charged by credit card extra. Extremely sketchy and very very disappointing.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear SheCycles We would appreciate if you could provide us more details such as your room number and checkin date so that we can look into this. Please feel free to provide these details to us in a message so that we ensure that the issue is resolved. In closing I would like to apologize for your experience. Kind Regards,

Probably my worst experience staying here...each stay, it gets worse,( and Ive stayed close to 100 nights over the past year here).....filthy lobby area...garbage littering the floor.., vagrants sleeping in lobby and lurking around the outside.....cold breakfast.....no coffee (if you can believe it)....noisey room and floor....when I mentioned it to the front desk ( three times), they just nodded and continued working.......this use to be my " go to" hotel for Prince Albert but no more...being Diamond Elite means nothing here... at least not anymore...Ive since relocated to the Holiday Inn....and that's too bad, as this used to be a nice and safe hotel.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Compass65356734799 Thank you for taking the time to write this feedback. It is through reviews that we can see where we need to improve. We will see to it that the necessary improvements are made and we hope that you will give us another chance some time again. Kind Regards

My stay was so enjoyable.It was great experience.Easy and fast check in.Great service from front desk,room service is awesome.Foods during breakfast are good.I really recommend this hotel to my family and friends

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear andrademessal Thank you for this wonderful feedback. We are glad to see that you enjoyed your stay with us and we look forward to welcoming you back on your next trip. Kind Regards

The hotel, rooms, lobby, restaurant were probably 4 star but some of the desk personnel were 2 star. We arrived at 8;30A and the receptionist advised they had a room that met our needs but that it hadn't been cleaned. It advised he would put it at the top of the list to be cleaned and that we might be able to get in early. Upon checking later we were told that according to company policy, if we checked in before 12Noon we would have to pay for a second day stay, so we slept in the lobby until 11:50A when we were allowed to check in and use the room without extra charges. That's the first time that's ever happened and I travel alot. In retrospect I should have just gone somewhere else.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Jeff W Thank you for the time taken to write this review. Our checkout time is 11am and therefore we would need time to be able to clean the rooms. Our normal check in time is 4pm and the earliest we are able to help a guest with an early check in is at 12am and this is dependant on us having a clean room available. I apologise that you had to wait for the room but I hope you can understand that we would have needed time to clean a room for you. We will always do our best to try help where we can. Kind Regards

What a horrible place this is. Very outdated and then when you look at the walls the somewhat tells me what graves would look like. Havent really hears the good things about the owners too. They should sell the property and leave. I met some of their old staff who ended up quitting and the owners are nothing but a dirty bunch of exploiters and mean people. Since this states the truth, they could try to get this removed.

With swimming pool & hot tub it would have helped me to wine down after a long drive to the hotel.Going to sleep would be more relaxing too.The candies were left in the room does not look very appetizing . Even a candy has no wrapper. I wanted to try the candy but decided not too. I threw away the one without a wrapper.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to write this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 306-922-9595 or 877-922-9595 EXT 304.

The hotel is decent (clean / well-kept), but the room decor is quite dated, and inconvenient for a modern traveler with a lot of electronics to plug in (there were almost no accessible plug-ins, I found a power bar behind the TV). The restaurant was particularly disappointing, with cold / dry toast for a clubhouse at supper, and deep-fried sausage for breakfast

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to write the review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 306-922-9595 or 877-922-9595 EXT 304.

Finding quality accommodations in Prince Albert is a challenge. This is about as good as it gets, although it won't wow you. The beds are old and horribly uncomfortable and the rooms are showing their age and use. Hopefully it will get a deep cleaning/update in the near future. The hot table side breakfast is a nice feature. Staff were pleasant and they accommodated an early check in for us.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to write the review. We value your feedback and appreciate it.

There aren't a lot of options in Prince Albert. This is one of the nicer hotels in town. The room was clean, the staff in the lobby were efficient and friendly. It's a bonus that there is a restaurant on-site, although I didn't get a chance to try it.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for your kind review, we value your feedback.

Googled Best Western and booked through reservation number( they handle all bookings for Best Westerns). Room was $255.?? for 2 nights.Taxes were $100. ( besides regular tax there was a city tax). Cancelled the reservation. Phoned Prince Albert Best Western. Booked through them. Taxes $34 for 2 nights.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for your review, we appreciate your feedback if you have any questions or concerns feel free to contact me directly at the hotel.

Overall the hotel was nice. I would defiantly go back. However they need more staff at breakfast time. It was only 2 there to serve over 10 tables. The food was awesome, it was made to order food which I highly appreciated.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to write the review, we appreciate your feedback. We will communicate with the restaurant supervisor to have more servers on staff, sorry for any inconvenience. If you have any questions or concerns feel free to contact me directly at the hotel.

There are many thing wrong in the operation of this hotel. First, after checked in around 8:30PM, I wanted to make a cup of tea but the tea/coffee maker is so filthy that I did not want to use it. Contacted the front desk and they said the Housekeeping is closed for the day hence they can't replace it. That was exactly 9:02PM. There is no water, drink in the room that one can buy. There is a vending machine but if you don't have coins you are out of luck. Secondly, I forgot a toothbrush so I went to the front desk to see if I can buy one. Again, House keeping is closed so there is no access to the area to get a toothbrush. There is no manager/supervisor onsite after 8PM and the front desk does not have access to Housekeeping room/area. I asked in the event that a guest needed housekeeping service, what would the front desk do, the girls said guests have to wait until 9AM the next day. This hotel offers a bed in a room and that is it. Will not stay at Best Western hotel brand ever again. First and last!

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to write the review, i do apologise for your experience here at our location. Our housekeepers do finish around 4 pm, as for the tooth brush we do have them available at the front desk. I do apologise this was not communicated to you, if you have any questions or concerns please feel free to contact me directly at the hotel.

Had a fast checkin, was put in room 131. The room had a King bed, couch, chair, coffee table, large flat screen TV, fridge, microwave, basically everything you would ever need. It was clean and well appointed with nice thick towels. You get a real breakfast from a menu at the resteraunt as well. All staff I encountered were very pleasant and helpful as well. This is the place to stay in P.A!

Best Western M, Front Office Supervisor at Best Western Marquis Inn & Suites, responded to this review
Thank you for your positive feedback, we appreciate your kind review.

Great service, quality stay with quiet location and friendly staff. Beds and decor need upgrades. Great breakfast and restaurant. Gym needs some new and additional equipment. Very well priced And described as advertised.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We appreciate your honest feedback and will pass on your suggestions to the General Manager. If you have any questions or concerns feel free to contact me at the hotel directly. Chantal Front Office Supervisor

We stayed at the Best Western Marquis Inn & Suites on August 17, 2019 when we were in Prince Albert for a wedding. While we were away at the wedding someone entered our room and stole the wallet and travel pill case out of my daughters purse, You may be wondering why she would leave her wallet and purse in the room. She used a clutch for the wedding and there wasn't enough room in it for a wallet. The icing on the cake was they opened my husbands toiletry case and took all his prescription medications. There were no signs of forced entry into the room. We reported this to the front desk, Angela (front desk manager) appeared genuine and wanted to help us. She advised she would order the surveillance video and review it. It would take 3 days and she would get back to us. We thought we should report this to the local city police as prescription medications were taken. The police officer has not had any success in getting the video surveillance from the hotel, he has been dealing with Angela. He has advised he has requested it a number of times. We are almost at 30 days and I feel they are stalling waiting for the video to be recorded over it it hasn't already. I have called and asked to speak to the manager and I have been advised they are offsite at the new hotel that is being built. I find it hard to believe they do not have a cell phone that the call could be transferred to or that they can call me back. I have called the Best Western head office and they advise they cannot assist as I reported this to the police, I received the same response from the hotel. I appears I may have been better off NOT reporting this to the police and head office may be assisting me in this matter. When I checked out I was advised my bill was paid as I booked it through a third party company. Later in the day I received a call from the hotel advising that was not the case and the credit card they have on file was rejected which I found totally strange. I returned to the hotel and used another credit card. I did not know why my credit card was rejected so I used it later that day and it was fine. I have since cancelled that credit card as I am not sure it someone at the hotel had taken the information. At this point in time I DO NOT TRUST this hotel. I have stayed at a number of Best Western hotels for business or pleasure but I am not sure If I will stay at one in the future. This incident isn't something I would expect in Canada. My advise is if you have to stay at this hotel please lock you things up in the safe even if it is an empty wallet or mediations.

We stayed one night on our way across Saskatchewan, and the staff was excellent. We got a phone call a few minutes after we settled into our room to ask if all was okay, and if we needed anything. Next morning, we were late for breakfast, but they accommodated us anyway. They treated us like "celebreties" to say the least. And the food was excellent. Hotel was easy to find, lots of parking. Quiet.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so much for your review and kind words. I'm very happy to see we met your expectations and were satisfied with our staff and your stay. I do hope we have an opportunity to have you back with us again in the future.

Had a great stay, the breakfast was delicious good size portions. Service was great front desk staff friendly and welcoming. Everyone we encountered was friendly will most likely stay again thanks best western

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for your positive feedback. We do strive to provide excellent customer service and I'm happy our staff was able to meet your expectations. We hope we have an opportunity to have you back with us in the future.

All the staff encountered were friendly and professional, complimentary breakfast was hot and well made, bed was very comfortable, didn't have the opportunity to use the fitness room or visit the lounge. Would stay again when in the region.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for your feedback, we're happy to hear we met your expectations. We do hope we have an opportunity to have you back with us again in the future.

Stayed two nights at the hotel for my son's national spot event. Outdated but average hotel with good breakfast. But extremely disappointed with this hotel at the 2nd day. While I was in the room in late afternoon, mid 60 year old woman opened the room door and walked in. I said I will check out tomorrow morning and asked her how you got the same room key. She said very sorry then gone. Then I went down the front desk. They said they never give the same room key to anyone. It's a good thing that we were in the room. Otherwise it would've been disastrous. I am a world traveler and definitely won't be staying here again!!

Not too many choices near Prince Albert Provincial Park but this was a good choice. Staff was very good and room was okay. We had a handicapped room which we didn't ask for. We didn't complain but probably could have switched if we did.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for your review. We do apologize for the room choice. Please reach out directly to the 3rd party that you had booked through to let them know that this was not the room you had wished to have. It's important you do get the room you wanted and are welcome to contact me directly for any future bookings. We do hope to see you again in the future.

My second stay at the Best Western Marquis. Overall great hotel. On the edge of the city so not too close to the casino - for me that's a plus. All the other hotels are next door to the casino and I expect a more rough part of town. This location feels safe. Checkin was smooth, quick and easy. Room was clean and comfortable. Breakfast is included, and ordered custom, came hot and quick. Great morning meal!

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for your review. I am glad our staff was able to take care of you and look forward to having you back with us in the future.

Got it, checked sheets, two big greasy “footprint “ type of stains. Disgusting. Asked for bed to be remade. Told housekeeping gone for day but that someone could help me remake beds. Just given two mismatched sheets to try to cover up the stains. Hardly slept that night. Still itchy.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
We do apologise for your review and have forwarded your comments to the Housekeeping manager to look into.

Two of us stayed here on a recent business trip. The hotel is well located with ample parking and very clean grounds. The front desk staff were superb and very efficient. The hotel common areas were clean and well laid out. The rooms were large, quiet very clean and well provisioned. The bed was excellent. The internet was flawless. Breakfast and breakfast staff were excellent. The only suggestion I would make is that it needs more power outlets in the room that are accessible to guests, because outlets were hard to come by. According to the General Manager, who I spoke to on check out, that will be coming in November with a general renovation of the hotel. I would definitely stay here again!!

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for your feedback. I'm very happy to hear we were able to accommodate you during your stay with us. We will certainly be beginning our renovations at the end of the year and I look forward to having you back with us again in the future.

Toilet seat was falling off toilet. Lamps and tables loaded with dust. Lousy staff Plugs ins located behind the bed against mattress. I kept feeling like I was getting zapped at night and couldn't figure out what was happening.The lamp plugged in to the outlet had been bumped out partially but still connected enough every time I moved it zapped me. On top of all of this they let us check in without a credit card imprint the first night. Then, the next morning they called and demanded an imprint or we would be evicted. We refused to leave without a refund as we had already paid for our entire stay. At first they refused. Then, they called the cops on us. We ended up only getting air miles back which I was told I should be grateful for as they normally don't do this. Never mind the fact that we have stayed there previously and were never required to give them an imprint in the past. Lousy management and owner of property. Will never stay there again and recommend no one else bothers either,

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for your feedback. We regret your account of the events that transpired. However, we do have specific policies in place for the consideration and security of our guests and should they not be adhered to or if an alternate representation of facts is provided we must act accordingly.

I'm a fan of Best Westerns. I've stayed in Best Western hotels for hundreds of nights across North America for business and pleasure. This is the one property that always leaves me with a bad experience. After staying here for a week while planning my fathers funeral I'll be back in Prince Albert frequently in the coming months to care for my mother, but I'll be looking for a different hotel. Housekeeping seems to have an unpublished time by which you must remove the DND sign or they will not make up your room. In the past 3 years it has happened to me every time I stay at this property. Sometimes it's 9:30 AM. Sometimes 11:00 AM. If you miss their pass by your room you're out of luck. Seriously? I can't sleep in until 9:30? I've repeatedly reached out to management and receive a response that they will look into it. This last time I stayed there I just got their standard "I'm sorry you're unhappy - come again " email. Anywhere else with decent service I get a call from housekeeping asking when would be an appropriate time to clean if the dnd sign is out. It seems here management can't deal with this and they have annoyed me for the last time.

BestWesternHotels, Corporate at Best Western Marquis Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

I was charged for having my dogs in the room without being told there was a fee. Customer service was terrible, wasn't willing to reverse the charges. I had phoned the front desk, stated what room I was in and asked if it was ok for me to leave my dogs in my hotel room for an hour while I went for supper. The employee at the desk, who I talked with on my room phone said that it would be ok as along as my dogs were in their kennels, not wrecking the room or disturbing the guests. I said great thanks, kenneled my dogs, and left for an hour. I came back and everything was perfect, the dogs were in their kennels sleeping. However, the next morning is when I got an expensive surprise. The hotel has slipped a piece of paper under my room door with a $300 fee for leaving the dogs unattended. This was ridiculous as I had phoned the previous night and asked if I could leave and come back and the hotel said it would be fine. I went to the front desk to talk to someone about this unnecessary charge, but the employee was unapproachable and unreasonable. The employee had claimed that we had not told them we had dogs with us, and that they tried to phone our hotel room to tell us that our dogs were barking They claimed that our dogs were disturbing guests by barking and they had to move a couple to a different room. First of all, it is supposed to be a dog friendly hotel, so of course there are going to be dogs barking occasionally. There were other dogs in the hotel so it could have been them barking too. Secondly, there was no message on our hotel room phone, which means that nobody at the hotel tried to contact our room about our dogs. The employee would not even begin to discuss the extra charge and told me that I have to pay it no matter what. Frustrated, I left the front desk, packed up my luggage and dogs, and left the hotel immediately. When I got home after a long drive, there was a message on my home phone from the hotel. The same employee that I talked to on the hotel room phone and the one that was unreasonable at the front desk left a message that accused me of "abandoning" my dogs at the hotel. This person had the audacity to accuse me of "abandoning" my dogs when I had asked if I could leave them and come back. This idiot could not figure out how to work the hotel room phone system and instead called my home phone, which does not good considering I am out of town and staying at a hotel. Long story short, I will never stay at this hotel again.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Our sincere apologies for your experience with our property. We certainly are a pet friendly hotel and love to have our guests bring their fur babies. For the enjoyment of all of our guests, we do have a policy in place that all pet owner's agree to sign upon check in and letting us know they do have fur guests with them. This form does outline the obligations of the pet owner and the hotel including not leaving a fur baby unattended in the room. This is a safety consideration in case of an extreme emergency or sudden evacuation and want to be sure they are safe in what could be an upsetting situation. We do apologize if this causes any inconvenience.

Stayed before. Nice enough. But this time, found top sheet of my king bed with oily footmarks (?). I was given a new sheet but no offer to help me put it on so just put on top. Slept poorly all night - itchy. Not impressed at all. I phoned down that evening to complain and was told 10,000 BW points. But I guess this was exaggerated 10x. Very disappointed and will be looking for new place to stay in PA on my twice-annual round trip drive. :-(

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and if there was a misunderstanding with reference to the additional points. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the hotel. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

Couple problems such as noise early morning (5:30 AM). room keys not working have to go down stairs to get it done. Fitness room average. Breakfast is really good every morning. Resturant is not having much option of vegetarian food, should have some option

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 306-922-9595 or 877-922-9595 EXT 304. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

We had a great stay. I was very impressed by the immaculately clean room and great comfortable beds! We enjoyed the excellent food in the restaurant that was very reasonably priced. The staff was friendly and efficient.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, especially with reference to the rooms and restaurant service, and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at the hotel directly. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

One particular staff at check in is not good at customer service. There was a policy that an imprint of the card was required. This manual imprint machine from the 70s didnt even work as the last 3 digits of every customer card needs to be written out. People who pay cash are required to leave a 300 dollar deposit while CC users only 100.00. The lady at the counter endlessly supplied the word "No" at every possible solution I offered to my problem. Once you are in at this hotel the experience is good but getting past the filters at check-in was unbearable.

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with reference to our deposit policy. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 306-922-9595 or 877-922-9595 EXT 304. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

This is an excellent hotel with a very good restaurant, lounge and the guest rooms are superb and very well appointed with great beds and linens, a nice sitting are, large TV and good work desk space.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Hello Thank you for completing the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, especially the restaurant, lounge, accommodations and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 306-922-9595 or 877-922-9595 EXT 304. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

Canada has 2 official languages. Spanish is not one of them. We were there for a business meeting and several times we heard Spanish being spoken by your cleaners and people at the desk. Makes us wonder if they were talking about us or who they were talking about that they didn't want to hear? You will want to work on that.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Hello John, Thank you very much for your feedback. I am sincerely sorry that was your experience. This will be address immediately by our Management team. If you wish to discuss the matter, please contact me at your convenience at 306-922-9595 Extension 304. Thank you again for bringing this concern to our attention. All the best, Angela Hendry Front Desk Manager

Our breakfast that should be so quick considering we were the only 2 people in the restaurant that wasn't fed took 24 minutes. Food was cold and dried out but plates were hot from sitting on the heating table in the kitchen. Staff never called back when they specifically said they were busy and would call me back

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us with regards to your restaurant experience to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 306-922-9595 or 877-922-9595 EXT 304. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

Was not impress by the low quality and the lack of service friendliness by far very disappointed in my stay i got a corner room could see all the broken furniture in the outside storage left by the hotel. The room need new modern furniture. Water would make extreme noise when i open the faucet dirty sheets not impress at all of this BW and i usually stay at BW but this one i will avoided if possible quality is low compare to what the standard should be.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us with reference to the furniture being left out and especially the housekeeping concern to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 306-922-9595 or 877-922-9595 EXT 304. Sincerely, Angela Hendry Front Office Manager Best Western Marquis Inn & Suites

all was great from our room to the restaurant and the food. we don't travel to much but love staying with this hotel when we do.I loved the breakfast options and the service was quick and hot , they know how to make feel welcomed!

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for the review and the compliments. We are very happy that you enjoyed your stay. We hope to have the opportunity to have you as our guest again in the future. All the best, Angela Hendry Front Desk Manager

Clean, comfortable. Adjoining rooms have no sound barriers but still a great stay. Great staff. Great full breakfast, not a basic continental breakfast. Would stay again. The welcome gift from the rewards was a nice surprise.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for the review and the compliments. We are really happy that you enjoyed your stay. If you have any suggestions to help make your stay an amazing one, please let us know the next time you are in town.

The entire staff is remarkable - so caring and welcoming. A very special thank you to Flo, Anita, Pooja and Alaa for all that you did to help us through our long-term stay after Dad's passing, mom's husband of 66 years. Being from out of town, a home base was needed in Prince Albert during this time. You will always be remembered.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so much for the kind review Holly. We are so glad that we were able to make your visit so enjoyable, especially during such sad times. We all loved our daily chats and are so happy that you took the time to learn our names, it means a lot to us. We really hope to see you again the next time you and your mom come to town. Safe travels and enjoy the holiday season.

We booked a room for four people through Air miles,selected king suite as it was offered. thinking it would sleep four.On check in discovered only one bed,front desk said they were full and could not do anything because booked through Airmiles. so slept on couch with no pillows-none left and one blanket. was told by Rude boy at desk sun morning they don't know how many people are booked in room when done through Air miles and no apology about pillows because they were full. Not prepared to do a damn thing because it was booked through third party,i guess those customers are not important.

BestWesternHotels, Corporate at Best Western Marquis Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

The Best Western is a welcome stop for the weary traveller. This hotel and staff pays attention to all the important details: room furniture, sheets & pillows and towels are first rate and very comfortable. The breakfast is excellent with great service from an attentive and happy staff. Try the Turkey Club sandwich for lunch !

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for the 5 star review. We try to do our best to make our guests' stays as comfortable as possible. And, I must agree, I find that the turkey club is very good too. Glad you enjoyed it so much as well.

Very nice room. Quiet and a good location for my work trip. Breakfast was a typical breakfast. Their gym could use some free weights and gym mats. Tim's very close to this location. Staff were good. Main lobby bathrooms were very nice and updated.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for the review Cindy and for the advice of weights and mats to improve our gym. We hope to see you again the next time you come through for work or leisure.

Thank you for being pet friendly hotel , got a very nice pet treats bag from Front desk staff when we were check in , we are truly appreciate it . Very nice hotel and staffs, for sure will be back again.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so much for the wonderful review. We are so glad that you enjoyed your stay with us. Fuzzy family members are always a welcome treat for us as well and we enjoy seeing them. Hope to see you again soon.

Housekeeping staff keep the rooms tidy and leave a welcome note when I check into my room, also the breakfast was amazing because they offer table service hot breakfast , a lots better than buffet . Very good all around experience and all staff were extremely diligent in their jobs, thank you .

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for the 5 star review. We are very glad that you enjoyed your stay with us and hope to see you again soon.

Nice, quiet stay. Excellent food in the restaurant. Breakfast that was included with the room was served in the restaurant, which I prefer, not the typical buffet. Friendly, helpful staff, providing good service.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so much for the lovely review. We are so glad that you enjoyed your stay.

The rooms had bed bugs, stains on the sheets and stunk like smoke. The hotel staff are helpful and apologetic, it's unfortunate that they have to work in such a dump. Unless you absolutely have to stay in Prince Albert I would suggest you drive back to Saskatoon to get a decent hotel.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Christie, On behalf of my entire team please allow me to apologize for what happened. I appreciate your feedback and we will use this review for better service to you and the other travellers. I'm sure we did not intend to give you poor customer service as we always aim for guests 100% satisfaction. If you have any question or concerns, please contact me at 306-922-9595 and I will be more than happy to assist you.

Terrible customer service and the room stunk of smoke . I had drunk people screaming in their room for hours until 3:30am I called security via the front desk they came up and knocked on their door and they continued screaming and keeping noise Security came again and knocked on the door asking the Yahoos to be quiet but they didn't evict them and then the next morning refused to return the money and wouldn't give me the manager phone number so I plan to phone head office and demand a refund a terrible hotel with lots of drunks and unfriendly and unhelpful customer service The only nice thing was the breakfast and the nice customer service in the cafe. Would never stay here again and I'll be fighting to get my money back as I had no sleep and they didn't follow the best western policy of returning the money and evicting the offender after security comes twice to tell people to be quiet I got two hours of sleep and then the front desk had the audacity to say that security only came up once to the room so they couldnt evict the people or refund me money because I booked through Expedia is a blatant lie. Stay away from this place if you can. They have no good customer service and the rooms are paper thin and smell of smoke and do not care about noise levels and drunks.

Best Western M, General Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, I am sincerely sorry to hear about your recent stay at our hotel. Your experience sounds very uncharacteristic of our team. Conversely, I believe it's unfair for you to await an immediate call from a manger on Thanksgiving, while guest service agents were more then willing to help you resolve the situation to your satisfaction had you not began to belittle them. There is no need to contest with anyone to get a reimbursement, that's not the reputation we've built our business upon. I truly wish you had given us an opportunity to serve you better. Safe Travels, General Manager Best Western Marquis Inn & Suites Prince Albert

Everthing about this hotel worked out to my satisfication. The only small issue about this hotel was that the computer in the office use area was not working. Breakfast was served in there on restaurant based on a seltion from the menu.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you for the 5 star review. We are sorry for the inconvenience about the computer. Thank you for letting us know about the problem with it so that we can fix the issue.

I went to go meet my husband for the day, and I had to spend the night because I do not want to drive at night. I got a room right away I had to put a deposit,down but I got my refund back in the morning. And i was well rested.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so much for the 5 star review Betty. We are so glad you had a good sleep and hope to see you again the next time you are in town.

Just a short one night stay here on the way to Prince Albert National Park. We found the rooms to be clean, comfortable and very affordable. Breakfast in the morning was pretty good as well--better than some best westerns with those horrible instant eggs and their breakfast rooms. Staff were kind and friendly, but not terribly knowledgable about the region itself if you're a bonafide tourist. Do your studies about tourism in north and central Saskatchewan well in advance...the govt shut down all their visitor centres so you're pretty much on your own if a question crops up!

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so very much for the wonderful review. I will pass along your compliments to the restaurant and the rest of the staff. We are so sorry that we were unable to help you find all the information about all of the regional tourist attractions. Hoping that the next time you visit us we can make your perfect.

After a long day on the road, this Hotel made us feel very welcome. The room was specious and clean, and the bed was very comfortable. Food in the Restaurant was reasonably priced with large portions. The hotel has decent amenities, and the service was exceptional.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for the great review. We are so glad to be able to make your stay such an amazing experience.

My room was very nicely furnished - large sumptuous bed with luxurious sheets and pillows, very comfortable sofa & chairs and a good desk for working. The large screen TV is a very nice bonus ! Washroom amenities are a very good quality. The breakfast was very well done and an excellent start to the day's journeys. The staff are very friendly and accommodating and know how to make one feel welcome.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for your wonderful review. I will make sure to pass your compliments on to the rest of the staff and we hope to make your next stay just as memorable.

Hotel has comfortable beds, clean rooms, good restaurant with super service; it's in a great location, has a good appearance, and overall is a great choice of hotel. We returned to the same hotel for a 2nd night a few days after the first, and were happy to stay there again.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you so much for the review Jean. We are so glad that we could make your stay such a great one and hope to see you soon. I will pass along your comments to the staff and let them know how much you enjoyed your time with us. Corrie Painchaud Front Office Manager

This is an updated inn with very nice rooms, an attached bar and liquor store. The staff is well trained and very friendly. The bed are very comfortable. If you are in town for a sports event or celebration the facilities are close by.

Best Western M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Thank you very much for the great review Howard. It was nice having you come to the hotel and we hope to make your stay just as amazing next time. Corrie Painchaud

After a small hiccup in room quality all went well. Its a one time heavy smoker hotel with a loud bar attached but they have made a move to overcome that.. a little. When hotels allow pets they must keep the rooms for pets well designated and separate form the main rooms. What many do not comprehend is dogs sweat through their feet. No matter how well you vacuum a rug the smell of wet dog will develop and wont easily be removed. Such was the case in our initial suite. The rest of the stay was good. The restaurant is excellent. Was the best we have had this year for an included breakfast. Dinner: The chef is a very well experienced individual blending flavours far above the hotel's station. imo

Best Western M, Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Bob, Thank you very much for your very detailed and positive comments . It is always gratifying to received your feedback, and your kind advice will be shared with all staff members. We look forward to welcoming you back to our hotel in the future. Thank you, Audrey Zheng Assistant General Manager

We stayed at this hotel for two nights on June 23 and 24th. The check in with Audrey and Jessica was friendly and efficient. The room was well appointed and very clean. The beds were comfortable. The complimentary breakfast was very good. All staff were polite and friendly. All in all I would recommend this property for your stay in Prince Albert!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear lkush, Thank you for your kind remarks and complementing our staff. We look forward to see you soon. Thank you, Laila Siddiqui Front Office Manager

Stayed here one night. Room was not clean. The hotel was full and it was noisy. The restaurant food was good but overpriced. Breakfast was in the restaurant and service was slow. Dealing with the front desk is a nightmare. They don't seem to care about any complaints. Do yourself a favor and avoid this place. There are plenty of other places in town.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear joelreiz, In behalf of my entire team please allow me to apologized of what happened. I appreciate your feedback and we will use this to serve a better service to you and the other travelers. Our staffs love helping customers and I'm sure we did not intend to give you a poor customer service as we always aim for guest 100% satisfaction. If you have any question or concern please contact me at 306-922-9595 and I will be more happy to assist you. Thank you, Laila Siddiqui Front Office Manager

We recently went to stay here and got in fairly late. We got checked in and went to our hotel room and as soon as we walked in the door we could smell that the room reeked of marijuana smoke. We went to the front desk and got put in another room. I went to use the washroom and the toilet seat was up. I put it down and the toilet seat has a bunch of dried up pee on it. We were disgusted and wondered what else hadn't been clean if something so obvious was so dirty. We went to the front desk again and had to wait over forty five minutes while various calls were made. It was getting very late and we had an early rise in the morning. We waited and waited in the lobby and the person they had called on the phone decided they would get the security guard to disinfect the toilet seat and we would have to go back to that room. Not offered another room- or absolutely nothing. We asked for a refund as we didn't feel comfortable staying in that room that was dirty in such obvious places. I will say that the security guard and the lady at the front desk were very nice, but because of the cleanliness we will not be staying here again! We were also told the general manager would personally call us the next day to discuss our experience but this also never happened!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear sask_88, On behalf of our entire team at Best Western Marquis Inn & Suites, I would like to apologise for your experience. I appreciate your feedback and we will use it to improve our services for you and other travellers, as we aim for 100% customer satisfaction. We hope that we will be given another chance of hosting you and provide you an enjoyable experience. should you have any questions, concerns or suggestions, please reach me at 306-922-9595. Laila Siddiqui Front Office Manager

I stayed there the weekend of the provincial track and field event this hotel nicked up the prices by over $70 per night for this weekend which was typical and expected. However I wasn't expecting to be woken up at 6am due to the radio been played very loudly in the kitchen. Then when we went for breakfast we had to wait 20 minutes to get our drinks which was a cup of tea and a small glass of chocolate milk. We then had to wait another 20 minutes to get our food which was a bagel with cream cheese and an plate of hash browns 3 bits of cold bacon and poached eggs which were hard boiled and rubbery. While waiting for our breakfast one of the cleaners was vacuuming the reception area for the whole time we waited for our food, the noise was high pitched and never ending. The whole experience is something other people should avoid. At check out the man vacuuming was behind the desk working and at least turned it off while I was there I was asked if I enjoyed my stay I said no and explained what was wrong the lady at the desk told me a manager would call me first thing on Monday morning it is now Friday and I haven't had a call from anyone. Poor service from this hotel they got our money and don't care that we had a terrible stay. That day I had to drive home which was a 5hr drive and thanks to being woken up too early subjected to loud noise I had a splitting headache I would strongly recommend staying at any other hotel in this area

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 149tracy, On behalf of our entire team at Best Western Marquis Inn & Suites, i would like to apologise for what had happened. We value your feedback and will use this to provide a better service to you and other guests in the future. We always aim to provide 100% customer satisfaction and I hope we will be given another chance to provide you with an enjoyable experience. Should you have any questions or concerns, please call us at 306-922-9595. Thank you, Laila Siddiqui Front Office Manager

We stayed there on the weekend and the hotel was fantastic with very clean and comfortable rooms. We stayed in a King suite and it was very roomy and spotless. The staff was fantastic and so was the complimentary breakfast which we get to choose what we want for our selection so it is custom made and fresh. Cannot say enough about this great hotel with a great location also.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Gizbot, Thank you for filling us a nice review. I am pleased that our staff made your stay pleasant. We are very delighted with with your kind comments and will share with our team for keeping up the spirits and continue giving our guests a great experience. We look forward to see you again. Sincerely, Laila Siddiqui Front Office Manager Best Western Marquis Inn & Suites

don't want to stay here unless you have to . the service is the pits. have to ask for everything . had to stay here for 3 weeks and had to ask for everything . restaraunt has good food but could take an hour to get served. don't leave you do not disturb sing on the door past 9 in the morning or they won't touch your room for nothing. we were a group of 7 rooms and the staff at the hotel sent the police to one of our rooms at 2 in the morning and had to wake our friends up looking for a one legged man who didn't have a name that even resembled any of our names. real profesionllity. a real dump

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear binaround, In behalf of my entire team please allow me to apologized of what happened. I appreciate your feedback and we will use this to serve a better service to you and the other travellers. Our staffs love helping customers and I'm sure we did not intend to give you a poor customer service as we always aim for guest 100% satisfaction. If you have any question or concern please contact me at 306-922-9595 and I will be more happy to assist you. Sincerely, Rejoy O'Brien Front Office Manager

Nice front end staff. Check-in was flawless. It is a very clean hotel. Nice rooms. Nice little restaurant waiters were exceptionally polite. I did not expect this to be what it was. Quick check out was appreciated.Definitely would stay there again. Pleasant surprise.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear fenderbender55, Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Rejoy O'Brien Front Desk Manager

Stayed here on a business trip, the room was very nice and there was lots of space for all my stuff. I would definitely stay at this BW again as it was very quiet, and my room was at the back of the hotel by the bar, felt safe and the staff was very helpful.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear potts16042018, We are happy you filled us a nice review. We are very thankful to you to contribute us positive points which provide us a spirit to do more better next time. We would love to accommodate you in future to take good care of you and reach your limits of expectations. Thanks again and we can't wait to welcome you back in our hotel. Safe travels. Sincerely, Rejoy O'Brien Front Office Manager

Travelling home from Regina and needed a place to spend one night. Location is away from main traffic routes and hotel is quite quiet. Easy to get to restaurants, shopping, entertainment, etc. Will stay here again.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Hello Jackie H, Thank you for taking your time to give us nice survey! It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest. I can't wait to welcome you again to our hotel. Thank you again and I hope to see you soon. Warm Regards, Rejoy O'Brien Front Desk Manager

All the staff were very helpful and courteous and the room was great as well as an awesome breakfast. I was pleasantly surprised when both me and my pup Sugar Rae both got a welcome gift upon check in and she really loved her new stuffed toy.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear mjboese, Thank you so much for taking the time to share your positive experience with us. I am glad that your pet love her gift as we are pet friendly. I will definitely share your comments to the entire team. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with superior guest service we strive to provide all of our guests. We hope to see you again. Again thank you and have a wonderful day! Warm Regards, Rejoy O'Brien Front Desk Manager

The hotel was quite clean with a simple elegant ambiance in the room and lobby. We found the staff to be helpful and efficient. As for the cafe, the food's presentation could had been better; pale toast, bacon, etc. is not something we like.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear CCs_Princess,, Thank you for filling out the survey. I am so glad that you are happy with your stay in our hotel. I appreciate your detailed feedback and comments as your satisfaction is very important. We love helping our guest and always aim to meet every expectation. I will share your comments to our entire team to ensure we remain high energy, responsive and proactive to each and every guest. I appreciate you for taking the time to let us know about your experience and I do hope to see you again in your next trip. Safe travels. Sincerely, Rejoy O'Brien Front Desk Manager

this hotel was a pleasant surprize . front desk clerks day and night were very freindly and courteous. the room was clean and tv was bigger then others we stayed at before. shower was very powerful that was a bonus ??. beds were comfortable. breakfast is included with room another plus .

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Darcy M, Thank you for your fantastic review! We are happy to know that we exceed all your expectations during your stay with us. I am glad that the staffs made your stay pleasant, our goal is to make sure all the guests happy and satisfied from the amenities, guest room, breakfast to customer service and it's perfect that is shows. We hope to see you again. Safe travels. Best Regards, Rejoy O'Brien Front Desk Manager

This was my first time staying at this hotel. The booking was a great experience. The employee who looked after me made sure I got the best deal possible for my stay. When checking into the hotel, the employee was very pleasant. I was given a small gift bag with a few treats in it which was very much appreciated. The room was a fair size. The only thing was that the rug void have been vacuumed a little better. The breakfast was good. You get a choice and they bring you what you check off on the breakfast menu. You can actually get a hot breakfast that is included with the room price. Plenty of parking and there are plugins. Would definitely stay again!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Cymbo, Thank you for a giving us a perfect score and a wonderful review. I am so glad that you have been pleased with our service. We do take pride in catering to our guests' needs the best way we can. We'll work tirelessly to maintain those standards.I will definitely share your comments to our entire team and we will use it to strive more of giving excellent service. We can't wait to see you again soon. Safe travels. Sincerely, Rejoy O'Brien Front Desk Manager

Just wanted to share that the staff all around were professional and courteous! Rooms were very clean and up to date. I will tell all family of this hotel! This is our 2nd visit to this hotel and it is well worth a mention.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Susan M, We are very happy to hear how much you enjoyed your time with us. We appreciate, that you took the time to share your experience with us and fellow travelers. As service from the heart is our key focus, I will certainly share you positive comments with our team for further encouragement; it is always nice to see the outcome of our efforts. Thank you very much and we look forward to welcome you soon again in our hotel. Warm regards, Rejoy O'Brien Front Office Manager

The hotel was the nicest and cleanest in PA. Definitely my first choice. The rooms are clean. The staff is friendly. The hotel has a clean fitness center with decent equipment Nice, big, new Televisions. Solid place

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Pipe-traveller, Thank you for giving us perfect score! Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Rejoy O'Brien Front Desk Manager

From check in to check out I experienced no issues. The staff were very kind and helpful and made sure all my needs were met. The decor of the rooms especially blew my mind. It made me feel comfortable and at ease. Would definitely recommend this hotel to anyone!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Aazam T, Thank you for giving us perfect score! Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Rejoy O'Brien Front Desk Manager

I can't say enough good things about this location. The staff are welcoming and truly focused on customer service. They understand that as Saskatchewan business travelers we are often subject to the whims of weather and roads and are extremely accommodating. The welcome bag at check-in is a real treat, and the made-to-order breakfast is the best one in town. I always look forward to my next stay at the Best Western Marquis Inn and Suites in Prince Albert.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Hello VinnieCorbett, Thank you for giving us perfect score! It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest. I can't wait to welcome you again to our hotel. Thank you again and I hope to see you soon. Warm Regards, Rejoy O'Brien Front Desk Manager

My family and I stayed here for one night while in town for a Hockey tournament. Very accommodating staff, clean rooms, reasonable price and great location considering we were there with our kids. Trust me, staying on the strip near all the bars and casino is not a good thing when your in town with the family for a tournament. The noise level was high, but i'm OK with that considering it was the weekend and we were with our hockey team.I know there was at least one other team staying there as well.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear CaptinKirk , Thank you so much for taking the time to share your experience with us. I was so pleased to hear that you enjoyed the stay and were treated with superior guest service we strive to provide all of our guests. Thank you for addressing your concern, your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to see you again. Warm Regards, Rejoy O'Brien Front Desk Manager

After originally booking at the cities selection of horrendous Choice Branded hotels, I stumbled across this Best Western. Even though it is an old hotel the interior is gorgeous and has been well maintained. My room was clean and tidy and I really had s great sleep. Thanks again Best Western!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear HotelierWiz, Thank you for the great review. I'm so happy you enjoyed the hotel and our service. We are all about creating authentic experiences and I'm so happy you took a chance on us and allowed us to exceed your expectations. We are looking forward to having you again as a guest in our hotel. Best Regards, Rejoy O'Brien Front Office Manager

The best Western is the best hotel in Prince Albert great suites with adjustable bed, large Tv and all the usual amenities Clean room and on suite friendly and professional staff make a stay here comfortable and relaxing

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear EDDIE40_13, We are very happy to hear how much you enjoyed your time with us. We appreciate, that you took the time to share your experience with us and fellow travellers. As service from the heart is our key focus, I will certainly share you positive comments with our team for further encouragement; it is always nice to see the outcome of our efforts. Thank you very much and we look forward to welcome you soon again in our hotel. Warm regards, Rejoy O'Brien Front Office Manager

Clean hotel, little noisy in the night; location not the best but depends what you are doing! Lounge area, was not the best atmosphere, but good service and good food; Decor is rooms is older, could do some updates, but it's clean!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear R2k100, Thanks for taking the time and sharing your impression with us and many other travelers. We are happy to hear, that you have enjoyed the food and the service we provided to you, it has always been my primary goal to provide excellent service to the guests who stay with us. I am sorry that we didn't exceed your full expectations and i will make every effort to address the issue in order to make sure that it does not happen again for you or our other guests. Its our highest mission to ensure complete guest satisfaction and memorable moments. It would be great to see you soon again in our hotel. Thank you and all the best! Sincerely, Rejoy O'Brien Front Desk Manager

We stayed for two nights with a sports team. We had to complete a breakfast order form the night before. Thought this would make breakfast service more efficient but exactly the opposite happened. They prepared all of the plates and had them laid them out on a dining table. E say and looked at these plates for 20 Minutes before they served them. Never did bring coffee around or coffee top up. Never did bring around our cold drinks. All of which were 'preordered'

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Travelsimply40, On behalf of our entire staff we apologize for the concerns you shared about your experience during your stay with us. I have addressed your comment to our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. Sincerely, Rejoy O'Brien Front Desk Manager

I thought the rooms were way over priced for the style of room, location of the hotel and the amenities available. I am not sure if I would recommend this hotel or ever stay there again. If they lowered their prices maybe.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear christinaj476, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. I am very sorry that we didn't met your expectations. I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. I will make sure as well that you will get a good deal with a free upgrade. You can reach me at (306) 922-9595 ext. 304. All the best, Rejoy O'Brien Front Desk Manager

Only hotel we will stay When we come to Prince Albert. Love this hotel and the staff are always helpful and courteous. Hotel rooms are always clean as well as the lobby and front area. Also love the complementary coffee in front lobby!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 39charlenef, Thank you for giving us a perfect score and your wonderful review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again and Happy Holidays! Sincerely, Rejoy O'Brien Front Office Manager Best Western Marquis Inn & Suites

I was blamed for smoking marijuana in my room while my children were in the room with us when we were staying there doing some Christmas shopping & billed twice the rate for damages that did not occur.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 549darriuss, This decision was made by our senior management team. You may wish to do as you please outside of hotel ground but on property we have policies in place for everyone's comfort. Sincerely, Rejoy O'Brien Front Desk Manager

April and Andi are some of the most helpful and friendly servers we have had. This free breakfast couldn't be a better deal, only made incredible by these two ladies. Thanks!!! Make sure this is the place to book in Prince Albert!!!!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Brett, Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Rejoy O'Brien Front Desk Manager

Had a myriad of problems in the wee hours of the night. Fights in the adjoining room, people knocking on my door, calls being put through to my hotel room (not for me), all between 4:00 and 6:00 AM. It was terrible! The front desk felt all proud and offered 10% off for my trouble. Whoopee Ding.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Shay, In behalf of the entire team I am very sorry that we didn't succeed to make your stay pleasant. Please rest assured we have addressed this with the team to ensure we improve on this. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us. Safe travels, Rejoy O'Brien Front Desk Manager

This hotel is the only hotel I stay at when in Prince Albert, Saskatchewan. I have had exceptional service this past stay in December 2017 and the Manager is very good at helping customers! I can assure you that as an overnight visitor to the hotel you will receive excellent service under the Manager managing the hotel. Any issues that you may have will be dealt with professionally and expeditiously by the Manager. The Manager and her staff truly need to be commended!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear kenkJ2360BO, Thank you for giving us perfect score! Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Rejoy O'Brien Front Desk Manager

Hotel and room were clean, staff was friendly and helpful No shower curtain for some reason, but no big deal. Would stay there again. the location was close to where I needed to be. lots of local services available to that location

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear danielhD3577CP, Thank you so much for the perfect score! Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. I am sorry if housekeeping missed to put your shower curtain this is not a standard in our hotel. I will definitely let them know so that this problem won't happen again. I want to let you know as well that if there is anything you need in the room I have my front desk agent available 24/7 willing to help you, just give them a call. Again, Thank you for staying with us and giving your feedback. We can't wait to see you again. Best Regards, Rejoy O'Brien Front Desk Manager

Very surprised at the quality of the rooms. Top notch linens, window coverings, Huge digital TV, Top notch coffee and toiletries I. The room. Very comfortable King Size bed and great pillows. Rooms bathroom with Rainforest shower head. Truly one of my better stays as very quiet although hotel sold out with hockey teams. Breakfast was very good as well. I give it the highest rating but the same cannot be said for the restaurant at night. Good breakfast. Dinner and dessert need work. But they are trying and I will speak to them and I know they will fix it. They have a “we want to be the best attitude” I will stay again.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Joe, Thank you so much for giving us a perfect score! I am so glad that you are happy with your stay in our hotel. I appreciate your detailed feedback and comments as your satisfaction is very important. We love helping our guest and always aim to meet every expectation. I will share your comments to our entire team to ensure we remain high energy, responsive and proactive to each and every guest. I appreciate you for taking the time to let us know about your experience and I do hope to see you again in your next trip. Safe travels. Sincerely, Rejoy O'Brien Front Desk Manager

Excellent hotel 5 min from the Art Hauser arena where we were playing. Staff were great. Breakfast was great. Gave us a drying room for our team free of charge. Perfect location to meet our needs thank

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Z6358TYscottr, Thank you for giving us perfect score! It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. Every team is very important to us and we always make sure that all of you will be comfortable and have a happy stay, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. We can't wait to see you and your entire team on your next trip to PA. Safe Travels, Rejoy O'Brien Front Desk Manager

I have stayed at this hotel roughly 10 times within the past year for a estimated 40 nights total. Front desk staff is always amazing and work quickly to attend to your needs/ check in and check out. Twice I have had an issue with my room not being cleaned but I don't count that as a big deal as I am not messy. Plus staff always made sure the room was cleaned the next day and reported the problem to their staff. I have tried all the hotels in Prince Albert and there is this one and only one other I will stay at. Very good hotel.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear jasbegg, Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Rejoy O'Brien Front Desk Manager

My mother and I stayed at hotel while my father was in hospital. My mother is not mobile but the manager Rejoy and all of her staff made sure that all of our needs were taken care of promptly. Their kindness was much appreciated.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Debbie, Thank you so much for giving us a perfect review! Everyone is so nice because we have the best guests! I just wanna say thank you for giving us the opportunity of taking good care of you and your family. I am glad that everything went well with your dad. I will definitely let my staff know how happy you are of receiving a exceptional customer service from the entire team! If you have a chance coming to Prince Albert again, You and your family are most welcome in our hotel. Hope all the best! Hope to see you again! Warm regards, Rejoy O'Brien Front Desk Manager

it was very good and awesome, I like the hotel room and service, very convenient. lounge was really fancy. awesome. solo business couples family friends, it was excellent. Toronto maple leafs will the cup this season against oilers with Matthews and Mcdavid getting goals left and right. but Matthews will hart ross as the mvp.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Hello 518deay, Thank you for giving us perfect score! It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest. I can't wait to welcome you again to our hotel. Thank you again and I hope to see you soon. Warm Regards, Rejoy O'Brien Front Desk Manager

This is the hotel we stay in when visiting family.The rooms are spacious,clean and attractive.The location is close to A&W,Tim Horton's,Coop gas bar and other facilities.The hot breakfast is generous sized portions.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Victoria, Thank you so much for your top score review of our property! We loved having you as our guest and appreciate your candid feedback. I hope you get the chance to come back and stay with us in the future. Safe Travels, Rejoy O'Brien Front Desk Manager

business Room was good..Would recommed to other Staff to have their supper out there. The Staff are friendly and they will do what is ask of them what is needed. Internet service was good as well. Thank You for the stay in your Hotel..

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear godfreyb340, I am delighted to learn that you enjoy your stay with us and was pleased with the service we provided to you. It always very rewarding to received positive feedback from our guests and I certainly share this with the rest of the team. We can't wait to welcome you and your staff to stay with us in the future. Safe Travels, Best Regards, Rejoy O'Brien Front Desk Manager

We find that the Best Western is always our place to stay when we can. The staff aim to please. There really is nothing to complain about except maybe some minor details once in a while which you will find in most hotels.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Happy Guest, Thank you so much for taking the time to share your positive experience with us. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with superior guest service we strive to provide all of our guests. If you have any question or concern that you wanna addressed to us please let me know and I will be more happy to assist you. You can reach me at (306) 922-9595 ext. 304. Again Thank you and have a wonderful day! Warm Regards, Rejoy O'Brien Front Desk Manager

I needed a hotel to stay quickly and booked over the phone, had everything emailed to me, the check in was seamless and easy and the staff very friendly. I received a guest complimentary bag with treats and a list for complimentary breakfast in the morning. My room was colorful and felt comfortable and luxurious for economical price I paid for room. Easy check out the next morning and used the complimentary hot water on the coffee stand for some tea for the road!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 111leannep, Thank you very much for your candid review of your recent stay at our hotel. I am very pleased to hear that our staff made your stay pleasant. It is always gratifying to received positive feedback, and your kind comments will be shared with all staff members. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

good value staff was very good room was excellent and bed was comfortable would stay their again. The nice thing is the breakfast was to order which is better than most hotels in the area which have a cold breakfast or the regular hours old try food

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear U3446GUmatthewf Thank you for giving us a perfect rating! its is great to hear that you had a memorable stay with us and thank you for praising our breakfast set up, yes this is one of the favourites of many guests. We invest a lot of time in effort to train our team to ensure the highest level of personalised service.I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We can't wait to see you again soon, Safe travels. Warm regards, Rejoy O'Brien Front Desk Manager

This is a great location, great hotel in Prince Albert! It is in a good location, with an A&W, Tim Horton's, CO-OP gas station and other places nearby. There is a great restaurant inside the hotel, with a free hot breakfast included with your stay. Highly recommended!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Chris, I am very thankful to you to throw such a great feedback. Thanks for your compliments and recommendation of Best Western hotel. I am happy that you shared your experience as how you did feel staying with us. It is a pleasure for the whole team to provide the best services of the hotel. Your views really does matter a lot to let us know the guest satisfaction and make changes if required. Thanks once again. I hope to see you again. The whole team welcomes you to the hotel with a warm heart. Enjoy your time. Amanpreet Kaur Front Desk Manager

2nd time staying at this hotel. Old, outdated. Do not order the room service as it is "take-out" and you have to pick your meal up . Had an overdone steak packaged in styrofoam, plastic utensils, soggy fries, etc. Gym outdated and under equipped Staff very friendly and great hot breakfast.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Steven, I do apologize on my behalf for the inconveniecy. The hotel had managers meeting and this issue is brought in front of the management. The restaurant agreed on delivering room service in accurate manner as it supposed to be in plates and bowls. This is effective immediately. The management will check for more equipments to put in the gym. These things came in front of me because of your help. I am taking care of these now. I hope you will provide me and my team another chance to bring better services. You have a very nice time. Take care. Amanpreet Kaur Front Desk Manager

We stayed one night at this hotel. We had a very relaxing stay enjoyed the Mini Suite.We were in the city to attend a wedding.We have stayed at this hotel numerous times in the past.We would recommend this hotel.Staff was excellent.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Gail, Thank you for a nice review. I appreciate for your time for filling us a feedback. We hope we reached your limits of expectations. You our regular guest and coming back to us again. If you have any recommendations please tell us, I am eager to know. The reason why is my every time guests can correct me if I am wrong somewhere. Thanks once again for recommending the Best Western. Hope to see you soon. You have a nice time. Amanpreet Kaur Front Desk Manager

Room was not cleaned and had no cleaning staff at 9 pm to clean it so went to a different hotel. There were dirty clothes still in the room as well food all over the floor. Bedding was not clean as well.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, I apologize for the issue happened with our hotel. I realize how important it is for the guests to get a clean and nice room to have a good sleep. I have reported this incidence to the housekeeping manager. She is taking care of the reason behind. It make me feel awkward that my guests left the hotel in my absence which should never be happened. Please contact to the name underneath on ext.304 at 306-922-9595. Provide us an another chance. I really want to have you back and give better services. Have a good time. Amanpreet Kaur Front Desk Manager

Service was excellent. The overall experience was excellent. You cannot go wrong with this hotel. The food and service in the restaurant will give you a great start to your morning. The price was good and the room was very clean. The front desk staff were one of the best I have experienced. You cannot go wrong with this choice.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Georges, Thank you very much for such a nice review. The whole Best Western Team is very glad to accommodate you and provide with the best services. All does matter for us is your happiness. I hope the hotel reached your limits of expectations. Hope to see you soon. You are welcomed by heart. Have a nice day. Amanpreet Kaur Front Desk Manager

Best Western in Prince Albert is great, they are very consistent with the service they provide. Staff are always working to make your stay perfect. If you are staying in Prince Albert, I recommend this place as it is close to main strip, casino and shopping just down the hill.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Michael, The Best Western Team appreciate your time for filling us a feedback. Thank you very much for your compliment. I hope the team reached your limits of expectations. Your review are very helpful for the hotel to take care in future. I would be happy to hear more from you either the things fascinated you or the new recommendations. The another Best Western Primiere is going to open hopefully which will take at least a year. I hope you would like to try over there too. Thanks once again. See you soon. Amanpreet Kaur Front Desk Manager

Stayed at the hotel for just one night. The room was clean and quiet. Not the best view from the window, but I didnt care much. Breakfast was pretty good as well. Will gladly stay at the hotel again if ever in this area again.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Anastassia, I am very thankful that you liked the Best Western accommodation and the services. I am glad to know that you had a nice stay and hopefully will come back in future. The team do care for you. If you have any suggestions you can leave to the front desk or, you can e-mail me according to your comfortability. Next year hopefully the new Best Western Primiere will be ready in same city. I hope you would like to visit there in future. Thanks for your feedback. I hope to see you again. Have a great time. Amanpreet Kaur Front Desk Manager

My wife and I spent 2 enjoyable nights in October. Our king suite was nicely done up and very comfortable. All of our dealings with the staff were very good. The free order your breakfast table service was a nice change from the normal buffet space food breakfasts you see other places.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Happy Guest, Thank you very much for throwing us a nice survey. I am glad that Best Western reached your limits of expectations. Your feedback is really helpful and valuable to make the hotel services better in future. I will share your compliment regarding the staff and the services you liked with the Best Western Team. Thanks once again. The team hope to see you again. Have a nice time. Amanpreet Kaur Front Desk Manager

Travelled for a family birthday and stayed in room #129 King Suite - very spacious! The hotel was quiet for a long weekend and we were welcomed with a snack bag as we are Best Western members. Couldn't ask for better price or location. And the breakfast includes ordering from a menu and table service - awesome breakfast!!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Happy guest, I am feeling very lucky to accommodate you and provide with the best services of the hotel. I am glad that you enjoyed staying with Best Western and shared your experience online. I will share your view with my Best Western Team. As you are Best Western member you are eligible to ask for better pricing and also can contact us prior to have location of your choice. I hope it will be helpful for you. Thanks once again.The whole team is willing to see you again. Have a great time. Amanpreet Kaur Front Desk Manager

The rooms are excellent but the service and the breakfast are below average. I would recommend as a nice place for the night but don't waste you time on the breakfast. The beds and the rooms were excellent and I would recommend them but the service at check-in and check-out was not professional.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear David, I apologize personally for not meeting you expectations. Please provide me and my entire another chance for the improvement. I promise you will be cared. Best Western Team is looking forward to see you again. The team want you to come back. Hope you provide us one more chance and you can see betterment in the service. Amanpreet Kaur Front Desk Manager

Overall the lodging experience was excellent. No issues encountered during the stay. Staff were friendly/courteous and included breakfast meal option was a outstanding. Location of the hotel and quiet location made for a good night's sleep after a long day of work.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Clint, Thank you for sending us a feedback. You elaborated regarding the staff and the services. I am happy that we meet your limits of expectations, which are actually helpful for us to know which way we are growing and keep up provide you better services in the future. Thanks again for the compliment. The Best Western team is looking forward to see you again. Have a good time. Amanpreet Kaur Front Desk Manager

It was a decent hotel & convenient, easy to get around. The restaurant was ok, The bedroom was kind of small, They have a bar located in the same area near the back of the building, The staff were helpful.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, I am grateful to find your review. Your feedback value me in evaluating the hotel services and let me make better decisions helpful in future. You mentioned about some of the facilities that you did find good but looks like not satisfied with size of room you stayed. You can call the hotel for your special request and the front desk will be very happy to find comfortable and spacious room for you. Thanks once again for your views. I and my entire team is looking forward to accommodate you in future. Amanpreet Kaur Front Desk Manager

I have tried a few hotels in Prince Albert and have not been very impressed. I had thought this was the overall theme for Prince Albert hotels. I stayed at the Best Western when my son had a hockey game and was more than impressed with the service and state of the hotel. The Front Desk staff was very professional, the breakfast was great, it's made to order which is nice compared to the usual buffet style egg slop. I will definitely be returning!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Happy guest, I am very thankful to your for your compliments and the recommendation of the hotel. The entire team will be very happy to accommodate you again and definitely provide you with better services and care. Happy our guest happy will be our Best Western Team. Hope to see you soon. Have a great time. Amanpreet Kaur Front Desk Manager We will share your compliment

Very nice Jr King suite, great decor, nice restaurant and great service. One of the best Best Westerns that I have stayed in. This is an older hotel but the renovations have been very well done. The front desk staff were excellent both on arriving and during checkout, both in finding availble discounts and making certain our stay had met our expectations.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Courtney, I loved the way you expressed your experience. I will definitely share this review with my team. I am very thankful to you and my team who accommodated you and provided you with their nicest services. This is very nice you liked the room pricing good and appearance. We are very soon going to open Premiere hotel in the same city very soon. Hope you will like to visit and experience it too. Thanks once again for you complimenting. Hope to see you soon. Amanpreet Kaur Front Desk Manager

Free breakfast is the best part and very comfortable king size beds in the king suites for the price. Awesome overall experience. I would recommend this hotel to anyone for any occasion. Computers and

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Jerry, Thank you very much for such a nice compliment. We hope we exceeded your limit of expectations. Your review value us and is very helpful to carry on good improvements to accommodate you nicely again in future. We are glad to know that you liked staying with us, enjoyed breakfast etc. We would like to thank you once again. Hope to see you again. Amanpreet Kaur Front Desk Manager

The room was clean and tidy. The staff were very pleasant and gave us ideas as to where to go. At check in we were given a gift consisting of juice and munchies. We really appreciated this as my husband needs a snack to eat with medication. I really liked the breakfast menu that we were given. You could siti in your room and decide what you would like for your complimentary hot breakfast. In the morning you took your menu and handed to the host. No need to wait. Super service. Would return anytime.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Papayas, We would like to thank you for your great review. We are glad that you find our staff very helpful in helping you out and providing some solutions. It is amazing you liked our small welcome bag for refreshment as well as the complimentary breakfast. It ensure us that our Best Western Team is taking good care of you and providing you superior services. Thanks again. We are waiting for your return and this time too we will happily accommodate you. Hope to see to soon. Have a good time. Amanpreet Kaur Front Desk Manager

Very clean. Comfy bed. Staff was great and table service for breakfast. We visited the lounge and it was clean and service was also great. Public areas were all very well kept. You won't find a better place to stay in PA.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Shannon, Thank you so much for such a nice compliment. Happy is our guest more happier will be our Best Western Team. We hope we reached your limit of expectations. Your wording are very positive and we try our best to keep it up like that. We promise we will give you better treatment every time you come and with a smile. Thanks once again for recommending our hotel at first choice. We hope to see you again. Amanpreet Kaur Front Desk Manager

Restaurant was over staffed and service was very very slow took. 20min after seating for anyone to come talk to us food was cold glasses for beverages were the smallest I've ever seen complained to the staff about the restaurant and they weren't interested to what we had to say like they hear it a lot and didn't wanna hear it anymore

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, We are very sorry for not getting a good attend to you. This is not acceptable for us that our guest leaving unhappy because of our own shortness. Our management is going to take this issue in a serious manner. We hope when you arrive again you can see the difference. Please provide us a second chance to bring better services to you and make you happy staying with us. We promise we will take very good care of you. Please do visit us, we will be very happy to see you again. Amanpreet Kaur Front Desk Manager

Great location to everything you need.. The Spicy Pepper is a very good place to eat right next door to the Hotel.. The staff are very helpful and friendly.. Only thing is the Hotel needs new BEDS!!They are very hard and uncomfortable..

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Ross, Thank you for your feedback. We are glad to know you find our hotel at perfect location and did nice complimenting about our staff being helpful to you. We will let the management know about your suggestion to have a look on it. Plus we are building new Best Western Hotel in the same city, which will take time required. Hopefully will be build after couple of months with a new bedding, furniture and other stuff. Thanks once again for filling us a review. We hope to see in future. Have a great time.

great staff, rooms are clean and nivr, lounge is rough. check in goes very well due to their efficient desk staff. I like the location at the edge of town as there are fewer stragglers when you are out for a walk

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Thomas, Thanks for your feedback. We are happy you liked our hotel, its location and our staff. We hope we have reached to you limit of expectations. It is necessary to have a comfortable sleep. Lounge are actually crowded which some of our guests like as a good option to have and some do not. If it is disturbing thing we will be happy to put you in a nice and quite place. Any special request you can call us prior to coming our hotel. Thanks once again for filling us a review. We respect your honesty sharing your experience with us. We hope to see you again. Amanpreet Kaur Front Desk Manager

I am appreciated all the staffs there, especially front dest staffs. The staff helped me to find a cancel room for me when all the rooms were booked. When I complained about the noise of the room, the morning staff dealt with it for me. I didn't need to argue with them at all. Over all, they are confidence and empower to serve. They are best.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear happy guest, We appreciate for your time. Thank you very much for your compliments about our staff. It is good to know our staff is putting their energy for guests to have a comfortable and good stay. Happy staff and happy guests is the best combination for our hotel. Thanks again for your review. We hope to see you again. Have a good time. Amanpreet Kaur Front Desk Manager

I've stayed in several hotels in Prince Albert when unable to find a room at the Best Western and can say with confidence that this is the best i have encountered in the city. Furthermore, the staff are some of the most interpersonal and genuinely helpful staff I have seen at almost any hotel I have been to and I do alot of travelling. I very much enjoy the location in the safer part of town as I am often transporting valuable product with me when on the road. The breakfast is top notch and the rooms are modern and well kept. There is a nice sports bar on site as well for watching football games when in town. The tall guy and tall girl at the Front Desk were also super helpful when I came in late without a reservation at finding me a bed and breakfast when the town was full because of wildfires in the area.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear happy guest, Thank you so much for your feedback. It do really matter for us to know how our guest feels staying with us. You have highlighted all the services you like in our hotel and about front desk being helpful to you finding room to stay. That is really nice of you. I will share your compliment with our hotel team. They will be more happier to know. Whenever coming to our hotel you are heartily welcome by our team. Hope to see you soon. You have a great time. Amanpreet Kaur Front Desk Manager

We had an excellent experience with this hotel. The breakfast was excellent and options were provided. We were very pleased with the total experience of our stay. The room was very clean and the beds were very comfortable.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear happy guest, We appreciate you filled us a review. We are glad to reach your limit of expectations. We will try to keep you happy every time you visit us as usual. This is amazing to have many plus from our happy guests. We will keep on adding to it with our services. We will also be happy to know more from you if you have any suggestions. We hope to see you again. You have nice time. Amanpreet Kaur Front Desk Manager

Non smoking room smelled like stale smoke, needed Benadryl to make though the night. front desk and assistant manager made aware of it, did nothing to resolve problem. Next stay will be somewhere else.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, We apologize for the experience you had in our hotel. Our hotel have zero tolerance for the smoke. But still some of the guest do not hesitate while breaking our policy, which in turn creates a problem for our regular guests like you. The Front Desk Assistant Manager got to know about the problem with the room. She actually called to the room you were staying. After that she called on your personal number so that she could ask you for the room move. Unfortunately she could not get the hold of you until her shift is over. We do not want to loose you. We want you to come back to our hotel and stay with us. Please provide us another chance so that we overcome our mistakes providing you better services. Whenever you are coming to prince albert and want to book a room you can call to the contacted name underneath. We will select better room for you and make sure you leave happy. Amanpreet Kaur Front Desk Manager

To be honest, the room was very dirty, dust on all the furniture, the A/C didn't work. Garbage and dirty towels all along our hallway. Over all for what we paid won't be back. There are better hotel choices in Prince Albert.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Sean, We apologize for the problem happened with your stay. Whatever you have mentioned if it is the case, it is not acceptable for our best western standard. We talked to our housekeeping and restaurant staff about the issues. We will take care of it and try to improve over it. We will give our best to meet your expectations. Whenever coming to prince albert you can directly contact to the name underneath. We promise we will take good care of you. We hope you will provide us another chance. Take care and you have a good time. Amanpreet Kaur Front Desk Manager

Our stay was for 3 nights. Had suite for $125/night. Suite large with sitting area for watching TV/visiting. Bed very comfortable. Internet very good. Complimentary hot breakfast excellent, several choices. Had massage bed with only 1 side working, but still a perk. They didn't repair while we were there. Close to Casino, golf course, and Downtown Mall area.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear William, We appreciate you spend your time to fill out a survey. You highlighted all our services you liked. Good to know you liked our services. We have an idea about the message bed one side only working. Maintenance have checked the bed for requirement to repair. Talked to company actually who put a small device to control functions. They are on it and trying their best. You are heartily welcome by our hotel. Whenever you come here we will take good care of you. Amanpreet Kaur Front Desk Manager

Really enjoyed our stay in Prince Albert, SK. twice; except for the fact that we had 3 jugs of fuel stolen from the back of our truck. Could use more security cameras around. Breakfast & Suppers at the restaurant were great.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Louis, Thank you for filling us review. We are glad to hear from you that you liked our services. I will inform restaurant team for the compliment. We are very sorry for the stolen jugs from the truck. I will talk to the management about the cameras as the issue of security. We would like to hear more from you about where we can deliver more services. Thanks again for your feedback. Hope to see you again. You have a good time. Amanpreet Kaur Front Desk Manager

Dirty, smelly, bad attitudes from the staff. The shower water temperature is extremely hot and cold alternating and unpredictable. Absolutely one of the very worst hotels I have ever had. I am a frequent business traveller and have stayed in some dive motels and this place by far sets a new record. If you don't get robbed in the parking lot, you can certainly expect urine on your car in the morning. There is a really seedy bar in the hotel with an even seedier crowd roaming the parking lot. So noisy I barely slept. Seriously, stay elsewhere.

General M, General Manager at Best Western Marquis Inn & Suites, responded to this review
BigBlockDan, You, along with your group were hands down the worst people I have ever encountered. I don't understand how you call my bar a "seedy" one when you spent each evening in there drinking. I kicked you out of my hotel for disrespecting my staff and using racial slurs. I also kicked you out for smoking pot at my hotel. Do not ever come back to my hotel. FYI, no one has ever been robbed here, nor has anyone urinated on anyones vehicle. Faizan Hirani General Manager Best Western Marquis Inn & Suites Prince Albert, SK

I have stayed many times at this hotel ,never again ,very bad upper management,rooms were pretty dirty ,bed sheets haven't been changed forever,housekeeping steals the change left in the room ,I would never recommend it stay at this hotel

General M, General Manager at Best Western Marquis Inn & Suites, responded to this review
Nick, You are probably the most disrespectful person I have ever met in all the years I have been in hospitality. I have never had to kick out a guest from my hotel before, until now. You verbally abused my staff and used racial slurs against me. I have banned you from my hotel, do not ever come back to my property. Faizan Hirani General Manager Best Western Marquis Inn & Suites Prince Albert, SK

As a travelling businessman that spends six months a year in hotels I've never experienced such a horribly managed property. We had items and cash stolen by the housekeeping staff. The state of the rooms was terrible after they were cleaned and management refused to accept any responsibility. I will never stay in a best western again just based on the absolutely ridiculous experience. The manager Fasan is a child and I'm not sure who made this incompetent child a manager of anything. His complete disregard for our situation was incredibly insulting. His solution to our problem was to evict us from the hotel (3 rooms for 2 weeks) what a horrible business practice especially when we stay there 3 times a year for 2 weeks at a time. Don't stay here you will regret it!

Rooms were quite stuffy and did not smell fresh at all. The rate was a little bit pricey but atleast a full breakfast at the restaurant downstairs is included. Nice to have a lounge, offsale and restaurant in the same building. Very thing walls room to room.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, We are very sorry for the inconvenience happened during your stay. You mentioned the things you liked in our hotel. Thanks for highlighting it. But there were the things that made your stay uncomfortable as you mentioned about the smells in the room not fresh. Everything is in our eye. We have contacted housekeeping and told them about the issue. Whenever you are coming to our please call us, we will provide you better room and a better price. My name is underneath, you can contact me. You are heartily welcome by our team. Amanpreet Kaur Front Desk Manager

Excellent service, great value considering price and location. The hotel is very clean, spacious and comfortable. The breakfast was very unique for a Best Western. You went to the restaurant and were given a card to make your breakfast selections. The menu selection was excellent as in any full service establishment. Your selection was then delivered to your table. If visiting in the area give this hotel consideration.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Sandrews, Thanks for the compliment for our hotel. You valued each and everything in our services that make us feel energetic. Happy guest happy is our hotel to deliver you our services with a smile. Your views are excellent and lovely. We will be happy to know from you more from you to do better. Thanks once again. Amanpreet Kaur Front Desk Manager

We always stay here when in Prince Albert for the following reasons - it is pet friendly, the rooms are clean and well furnished, they offer a good rate on a king sized bedroom with a pull out couch and the room is a good size, and finally - the breakfast. Full breakfast included in the room for all 3 of us - that is some considerable savings. And the food is tasty and the coffee is fresh. The service is excellent from all staff members - Jaryn is particularly outstanding and goes above and beyond to make sure you are comfortable. On the weekends, I've noticed they hire security - which I appreciated. Only thing missing is a pool!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Kristina, We appreciate for your time to fill us a feedback. Thank you for liking our services. You stated about our employee that he tried his best to comfort your stay. Its is good to know about it and we will forward your compliment to him. We already have a security in our hotel and wanted it available all days for smoothing our guest stay free from any crime or problem. It's good to know you keep information about the hotel. Regarding swimming pool if you are staying in our hotel you can go to one nearby pool free of cost and we can tell you address of that pool. Also we are constructing another Best Western hotel in Prince Albert having a swimming pool inside. Hope for good. We are glad that you like our hotel and keep visiting us. Whenever coming to our hotel you are heartily welcomed by our hotel. Amanpreet Kaur Front Desk Manager

It's nothing fancy, but was clean and comfortable. We did not spend a lot of time at the actual hotel as we were in town for a reunion. For the time we did spend there it was quiet and just what we expected. Having the lounge/vendor attached was convenient but may be why our family did not recommend we stay there.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Jennifer, Thanks for filling out the feedback. We have tried to reach you to talk about situation and work on it and make our guest feel more good. Our guests are more like a family to us. It do matter to us how you feel here. We will take care of it whenever you are coming to us to provide you a better area where you feel comfortable. Please let us know about any request you want to so that we can arrange it before you arrive. Once again thank you for catching our eye. Amanpreet Kaur Front Desk Manager

Staff was super polite .The check in was really fast and smooth . Rooms were very clean . The breakfast in morning was superb. Really impressed by restaurant and front desk staff.Would love to stay here again :)

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Abeekshwahili, Thanks for your good review. Its good to know through you that our front desk and restaurant are doing their job properly and you liked it. We are happy that you are thinking of coming back to us. We will try our best to make your coming stays more and more better with our services, so that you leave our hotel happily every time. You have wonderful time. Amanpreet Kaur Front Desk Manager

The staff was very friendly and helpful. My daughter loved the goodie bag she got when we checked in. Front desk located us to better room as we required quite area. Perfect bedding and cleaning. Special compliment for complimentary breakfast with enough options for hot or cold food. We will stay again in this hotel.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Trishpang, Thanks for your feedback. We are so happy to hear from you about your experience at our hotel. You brought up a very positive energy to us. I will share your review with our team. If you want to tell us where we can do more will be a pleasure to know. Enjoy your time. Whenever you are coming to Prince Albert you are welcomed by our hotel. We will take good care of you. Thanks once again for you nice words. Amanpreet Kaur Front Desk Manager

We were relocated to 3 different rooms in an 8 hr period. 1st room (4:00 p.m.) dirty floor and dusty, air-conditioning sucked, bathroom sink drain pipe was leaking. 2nd room ( 7:30 p.m.) strong chemical scent, filthy floor & wall by fridge, sheets were not changed; covered in hair and dried food, possible blood on blanket. 3rd room (11:30 p.m.) black ring in tub, your fingers left marks when rubbing it, sock and garbage left in room from previous guests, the bathroom counter, blow dryer, edging on sink counter were all caked in dust, the top of the headboard/curtain rods were caked in dust. We had 4 nights booked checked out after 1 night, showed the desk Manger how bad the rooms were and they had pictures also and we would never stay here again. They offered us discounted rates for the 4 days we said not a chance, we said their Hotel is not up to Best Western Standards and we have never experienced this with other Best Western Hotels anywhere in Canada. Only good thing was a young man that helped relocate us each time was very nice and the free breakfast cooked and served by staff was tasty. Another hotel chain took us in for the next 3 nights and treated us like royalty and we had clean rooms and beds to sleep in.

General M, General Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Sherry H, I'd like to sincerely apologize for the experience you had at my hotel. Cleanliness is of the most importance here. It is very unlike our team to leave behind a dirty room, let alone three. Our hotel also deep cleans rooms on a daily basis. This is something that is not the norm here which is why we refunded your stay. I will be going back with my housekeeping team to conduct further training so that this incident does not happen again to another guest. I hope that you give us another chance to show you how great we can be. You are more then welcome to contact me directly the next time you are in Prince Albert, I will take care of you. Safe Travels,

Poor clean up of room sheets not changed for 3 days holes in towels Overall just poor cleaning staff Free breakfast was good On last day only one waitress on so run off her feet Food cold could not eat Not her fault

Been a while since I was last here, so the changes to the location are noticeable. Staff continue to be a real gem here, making things smooth and helpful. But now the rooms and overall condition of the hotel has received some well deserved investment. I've good comfortable rooms, well running water and plumbing, and even neat and tidy trash cans! Well done!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Haijikai, We are very thankful that you did spend your precious time to write us a feedback. We found out your comments very interesting that the changes to our hotel are liked. This is the real value we are getting back through your lovely words. Thank you very much for sharing your experience. Any recommendations please feel free to tell us. You are heartily welcome by Best Western Team. Amanpreet Kaur Front Desk Manager

Awesome stay every time, love the service and it's very quiet and comforting plus delicious free breakfast for a great price. I enjoyed every stay with my family and would definitely recommend this hotel to friends and family.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear happy guest, Thank you so much for a great review. We are happy that we reached your satisfaction. We appreciate you spent your precious time to fill out feedback for our hotel. Our hotel team is glad to deliver you our services. If you have any recommendations, please don't feel hesitate to tell us. We are eager to know. Have a good time. Best Western team heartily welcome every time you visit us. Amanpreet Kaur Front Desk Manager

My experience at this hotel is best experience i ever had. My room is clean & smell fresh. I love the way front desk employee welcome me & help me to get in room. I like express checkout, complimentary breakfast and welcome bag.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Respected Kristy, We appreciate you shared your experience at our hotel. We are glad you liked our hotel, staff and our services. Your views are very positive and energetic. We would like to know more from you, so that we can deliver more qualitied services to our guests. Thanks once again. You are heartily welcome to our hotel. Whenever you are coming to Prince Albert, stop by us. Amanpreet Kaur Front Desk Manager

What a pleasure it is to stay at this hotel. The staff is always warm and welcoming, the rooms are thoughtfully decorated with curtains that keep out the morning light. The hotel is pet friendly and the breakfast is always a delicious treat. The location is central to getting around PA and I would recommend this affordable hotel to anyone needing a place to stay while visiting PA.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Happy Guest, Best Western staff would like to thank you for giving our hotel positive feedback. We are happy to know about your experience in our hotel. You are very kind and generous to elaborate each and every of our hotel services you liked. Thanks for the recommendation of our hotel. Any time you are coming to Prince Albert visit us. We would also like to know any views and ideas from you, to make our services more nice. Amanpreet Kaur Front Desk Manager

Location was good, everything is close in PA. The front dest staff were very nice but the surprise was the free breakfast. Usually you get pre-prepared rubber omelettes and toast but the best western had a full breakfast with either fruit, yogurt etc or eggs bacon, sausage, home fries coffee and juice. Also a reasonable rate. We recommend it.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Respected Tom, Thank you for your kindness and giving us a very positive review. We are glad to know you liked our services and recommended our hotel. We really appreciate your comments. You are welcome to our hotel. Keep on visiting us whenever you require to stay in a hotel. If you have any suggestions, feel free to tell us. Amanpreet Kaur Front Desk Manager

No hot water in shower, broken and non-working coffee maker, and a breakfast that was cold. Newspapers would be a nice option. Because I prepaid for my room, no financial compensation was offered. Just a minimum number of Best Western points. The meal at the restaurant the night before was okay. You can hear the people talking in the next room, even if they are whispering. Parking fine. Cleanliness fine.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Guest, I am very sorry for the inconvenience. I understand you did not had a great stay. I tried to find a way to compensate with points as you already paid through expedia. Give our hotel an opportunity to take care of you. Whenever you are coming next time, just let me know about that. I will find a better room for you and will make sure no issues with your stay. If you have any concerns, you can contact me personally. Amanpreet Kaur Front Desk Manager

Totally enjoy our stay, the hotel was just a short distance from where the family gathering was held. Our dog enjoyed his stay as well and totally enjoyed the toys he received upon arrival. The breakfast had a great variety, only wish we could have had juice along with our coffee.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Happy Guest, We read your feedback. We are thankful that you shared your experience with us. We are glad to deliver you our services and you enjoyed it as well. Also it is good to hear that your dog enjoyed his play gift. Your review really matter to us. We will share your compliment with the restaurant team and your request as well. If you want to add on more for the suggestions, we will be happy to know. Amanpreet Kaur Front Desk Manager

We would highly recommend this hotel to our family and friends. We arrived quite late. The desk staff promptly looked after getting us checked in. We were given a small courtesy goodie bag when we arrived, which we thought was a nice extra treat. The room was a little on the chilly side for us when we arrived but the temperature is easy to use and the room warmed up quickly. I wouldn't hesitate to stay here again.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Respected Lois, Thank you for giving us a good review. We are glad that you recommended our hotel. We like your kindness for expressing your words. It so sweet and nice of you to state about the Welcome gift you liked, which we give as a refreshment upon check-in. We will also like to know if you have any ideas and recommendations, so that we will grow to deliver more better services. Thanks once again for your time. Amanpreet Kaur Front Desk Manager

Enjoyed our stay. Room was clean and comfortable. Quiet part of town. Pet friendly - they even gave our dog a welcome gift! Staff were efficient and friendly, plus the room rate included full breakfast too!

Hotel was pleasant but what ever you do don't forget anything as you wont get it back. Not impressed that they did not get back my iPhone charger; especially when I stated that I would be back on July 19 and they could give it to me then. I am definitely biased on the service due to the none recovery from Housekeeping if my iPhone charge that I had left in the Bathroom wall plug.

We were in PA for a family wedding at the Ches Leach Lounge which is adjacent to the Marquis Inn. The hotel has been recently upgraded and is very attractive and a good value. The staff is excellent. The sit down breakfast is included in the price and is very good.

We had a great stay in the Marquis Inn & suites in Prince Albert, Saskatchewan. We had a great check-in experience and the rooms were fabulous and very clean. We enjoyed the care bags that were given to us! Thanks to everyone who made our stay so enjoyable!

We came to PA for a graduation and this hotel was very well located to all amenities. The staff was very friendly and the room we book was clean and lovely. Best part was the fast and friendly service at breakfast each day.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Isholes, Thanks for your review. It is nice to hear from you about our hotel. This is good to know plus points to keep it up like this always. We really appreciate you gave your views that how was your stay and your experience with our hotel services. Amanpreet Kaur Front Desk, Manager

One night get away with my family, we hardly ever get to travel anymore but when we do, the hotel we prefer is Best Western/ Marquis Inn & Suites!!! It's location is not only perfect for us, the rooms are clean and staff are helpful!!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear guest, We are happy to hear that you appreciated our hotel. Thanks for your recommendation. You are heartily welcome by our hotel. Hope to see you again. Amanpreet Kaur Front Desk, Manager

Very comfortable hotel with good value for accommodation. The staff are the best ever encountered. Location is excellent .. easy to find and handy to major traffic arteries. Restaurant staff were very helpful and so pleasant. We felt we were at home. We could highly recommend this location.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Ronn997, Many thanks for taking the time to share your experience at our hotel. Your valued feedback and warm words are greatly appreciated by us all. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Nice hotel with restaurant attached. Very clean and a good location with good parking. Restaurants within walking distance. Bed was comfortable, pillows (all 6) were lumpy. Decor is a bit oppressive with dark browns, mustard yellows and burnt oranges and heavy brocade beadspreads with massive faux leather headboards. Free breakfast has conditions attached - where, when, what and how much you eat and drink. Would stay here again if I had to but not by personal choice.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Deal L6491LJan, Thank you for taking your time to write us and also thank you for letting us know what your experience. We will be looking into everything that you have mentioned and if you have any special requests for you next stay, please let me know, I will be happy to help you. See you next time.. Sincerely, Audrey Zheng, Front Office Manager

Stayed in the hotel which were great but all the meals we had in restaurant were cold and poor quality.Front desk staff and housekeeping staff excellent. Restaurant staf and food and menu needs ALOT of work.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Marie, First of all I wanted to apologize for the problem you experienced while in the Terrace Cafe restaurant and thank you for alerting me about this understaffed situation. I will pass the information to restaurant manager and we will make sure the same situation will not happen again. When you come to Prince Albert next time, please let me know and I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

what a really nice hotel with good rooms and excellent service. We were very pleased with our family suite we booked, it had lots of room for visiting and entertaining the family. And the complimentary breakfast was the BEST we have ever had in our travels. We are so happy we booked at Best Western!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Eldonn , It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. Our breakfast is one of things that keeps our guests coming back! We pride ourselves in our service, and we will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Front desk staff were great. Expedited check in/check out. Room was clean/comfortable/modern. Offered full breakfast in the morning. Internet service was great. We wanted for nothing. Would definitely recommend.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Jaime, Thank you for sharing such kind words about our hotel and team. Those are really great things to hear. I know my team works hard to provide superior service. Thank you again for taking notice of that. They will appreciate this and our whole team look forward to welcoming you back in the future. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

We often stay at the Best Western Marquis Inn. The number one reason is its proximity to Prime Minister's park. However, we also stay because the hotel is very clean, the staff are always friendly and accommodating and the breakfast is outstanding. Well worth the stay to have complimentary bacon and made to order eggs with great coffee every morning. Free shuttle to the casino if you are interested in that. And the welcome bag with snacks is appreciated. This last trip my only issues would be the exceptionally cold hallway ( which as I understand most hotels don't actually heat their hallways) and the parking lot/exterior grounds needed attention. To be fair there was a large number of guests in town for a fastball tournament and the windy , rainy weather had contributed to blowing garbage around.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Tricia, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. Our whole team look forward to welcoming you back in the future. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

The price was good for the room although there were little things like a dirty towel, torn bed skirt, and no free water with room service (had to call down several times as they were too busy to take a room service order) that made the stay average. The breakfast was stone cold and greasy, the toast had blobs of margarine in the middle. The serving staff and check in person were fantastic, however.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Cheryl, I am so sorry about the issues that you experienced in our hotel and thank you for alerting me about this understaffed situation. I will report the problem at the weekly meeting and I will make sure the same situation will not happen again. When you come to Prince Albert next time, please let me know and I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

We selected Best Western as we have stayed at these hotels many times before, although never before in Prince Albert . Our first impression was of a warm reception by front desk staff, very helpful and welcoming.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Mary, I am pleased that you enjoyed stay at Best Western Marquis Inn & Suite. We try our best to deliver a superior service to you and I am glad it shows. Thank you very much for you stay and loyalty to our hotel. I hope to see you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

We travelled to Prince Albert for a family interment and I usually try to stay at Best Western and was happy with my choice Staff was very friendly and accommodating It was clean and good breakfast!! When checking in it looked like a hockey team was there for a tournament and we thought Oh Oh but it was very quiet!!!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Pelton, Thank you so much for the five star review. I am pleased to know that you enjoyed your stay at Best Western Marquis Inn & Suite and also thank you for your comments. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Staff at check in were very cordial and accommodating. They had smiles on their faces and made us feel welcome. Then presented us with a gift bag. The decor of the room was very attractive. The room was very clean and inviting with very little noise out in the hallway. The staff in the restaurant were very accommodating and made us feel like we're the most important people in the restaurant. They were friendly and went out of their way to serve our table promptly. Our coffee cups were never empty. Parking available was excellent and spacious. We have stayed in your place of business the past 3 years and plan again the same next year.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear dominiquemI8578WA, Thank you very much for sharing your kind review and I am so happy that you enjoyed your stay at Best Western Marquis Inn & Suite. You kind words have been shared to Terrace Cafe team and Front Desk team. We try our best to deliver a superior service to you an your family and I am glad it shows. Our whole team look forward to welcoming you back in the future. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

The hotel staff was very friendly and courteous. The rooms were clean and comfortable. The restaurant was clean, the food was good and the restaurant staff were fast and friendly.Have stayed here twice and would do so again.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Ross, Many thanks for taking the time to share your experience at our hotel. Your valued feedback and warm words are greatly appreciated by us all. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Amazing service by a very friendly staff. The room was great and had a very comfy bed We stay every time we go through PA Can't say enough good things about it. I don't know where they find their wait staff in the restaraunt because they're top notch. Just book it!!!

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Brenda, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest . Restaurant staff are exceptional employees and I am glad they are proving this to the company. Thank you again Brenda and I hope to see you soon. Sincerely, Audrey Zheng, Front Office Manager

Location us easy to get to. The front desk was ready at check in and check out was fast and convent. Would recommend to people for business or pleasure.Good service at sit down breakfast versus most with sale buffets.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Stephen , I am truly grateful to know that you enjoyed our service and the breakfast experience at our hotel. Front Desk staff and Restaurant staff are exceptional employees and we will always do our best to deliver a superior service to all of our guest . Thank you again and we look forward to welcoming you and your family back. Sincerely, Audrey Zheng, Front Office Manager

When we are in P.A. we always pick this Hotel. It is pet friendly and the staff are so friendly. The rooms are spotless, the bed and bedding are fantastic.. The restaurant food and staff are great. Not fine dining, The hot breakfast in the morning was excellent. On arrival we had 2 gift bags waiting in our room. One with snacks for us and one with 2 dog toys for our poodle. Very nice Hotel..

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Maggiemaysmom, Thank you so much for your very detailed and positive comments. We try our best to deliver a superior service to all of our guests and I am glad it shows. I am really appreciate of your Loyalty and we will continue to provide superior customer service. See you soon Maggiemaysmom, and have a good day. Sincerely, Audrey Zheng, Front Office Manager

TERRIBLE. Don't stay here. The staff act like they don't want to be there. The room was dirty and we had to ask for extra towels and TP both nights. Breakfast was a joke - not a continental style - selection is limited and portions are small unless u like hash browns. DO NOT STAY HERE!!!!!!!

General M, General Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Brett, I am unsure as to why you have given us such a poor review. When we spoke during your check-out you had seemed to be happy with your stay. We discussed the issue of not having enough towels, which was rectified right away. Furthermore, I gave you a discount for both your nights as an apologetic gesture. Our breakfast actually has one of the widest selections of any BW hotel. We go above and beyond our brand requirements to satisfy our guest. I think its rather unfair to tell other to "not stay here" when the only problem that you had told me of was to do with not having enough towels in the room. You didn't even mention anything about a dirty room. If you would like to have a further discussion about your stay, you can reach me at 306-922-9595, extension 300.

We enjoyed our stay at the Best Western in Prince Albert. It was not far from the church and hall where we attended our friend's wedding. The Hotel was very clean. Pleasant staff and good breakfast. If we are in Prince Albert again in the future, we would consider staying at the Best Western Hotel again.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Ellenc675, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

The free breakfast was awesome. The rooms were very neat and tidy. Staff very friendly. However there was no garbage cans outside in the back parking lot. There was an ashtray at each door but no garbage cans for the dog waste and debris that was on the gound

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 648tamaraj, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. Also, thank you for alerting me about there was no garbage cans outside in the back parking lot. I will report the problem at the weekly meeting and thank you again for your concerned. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

The rooms were nice and the hotel was modern, but the walls were very thin. We could hear everything happening in the next room. The group of men staying in the room next to us were not purposely being loud, but they woke us up at 7:30am and it was too loud to get back to sleep.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear michaelfM6828XB , Thank you so much for your very detailed and positive comments, also I am so sorry about you woke up at 7:30am because the next door too loud. If next time during your stay have any issue, please call the front desk let us know and we will more than happy to fix the problem right the way to ensure your stay is as perfect as possible. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Fantastic breakfast! Only stayed here one night, but overall, had a pleasant stay. Only down side - rooms not overly sound proof - could hear people out in hall talking and people in next room coughing.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear garybW9943KW, Thank you for taking the time to place a review of our hotel! It's great to hear such positive experiences. I am happy that you enjoyed our breakfast, its truly unique. Thank you for passing on the kinds words about our hotel. I hope that you stay with us again! See you soon. Sincerely, Audrey Zheng, Front Office Manager

The staff is very friendly and helpful. Breakfast is good but is typically horribly slow on Saturdays. Give yourself at least 1.5 hours if you have some place to be. Wish the internet kept you signed in for the duration of your stay. Rooms can be loud as you can hear anyone with loud voices in the room next to you or the television next door. Hotels in P.A. are expensive for the location in my opinion. I assume it's because it's a casino destination but that is not why we are ever there so I am always a bit annoyed that it's cheaper to stay in hotels in large cities that have more amenities. I really like that this hotel is not right close to the casino like others. Any time we have stayed at the hotels close to the casino, the casino parking lot is loud at night and there are often fights so it's scary walking from your car to the entrance of the hotel. The Best Western doesn't have the same issue.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear Tropical_blue, Thank you so much for your very detailed and positive comments, also I am so sorry about the issues that you experienced in our hotel. I will report the issues at the weekly meeting and we will try to arrange more servers on the busy weekend morning. When you come to Prince Albert next time, please let me know and I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Thank you again and have a good day. Sincerely, Audrey Zheng,Front Office Manager

Stay at the BW Marquis Inn while in area for business. Friendly staff, clean well appointed room, good location. Excellent Service. Young lady at reception even ran outside to catch me before I drove away as when I checked out as I left my coffee travel mug behind on the counter when I left. Will definitely stay here for future trips to PA.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear lindsayo216, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. Front Desk staff are exceptional employees and I am glad they are proving this to the company. Thank you again and I hope to see you soon. Sincerely, Audrey Zheng,Front Office Manager

Enjoyed my stay at the Best Western in Prince Albert. The rooms were comfortable, great beds! I was welcomed with gift bags for myself and the dogs. I will return. I had the Jr. Suite and it was a perfect size for myself and the dogs The flat screen TV was excellent, and they had HD. It was quiet and pleasant.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear 534raes, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

It was good, except for the noise from the lobby. My room was right by the stairway. If hotels didn't have rooms close to busy traffic areas, I'm sure everyone would enjoy their stays in hotels. just ask for a room away from traffic areas.

General M, Front Office Manager at Best Western Marquis Inn & Suites, responded to this review
Dear marymN7322WD, Many thanks for taking the time to share your experience at our hotel and I am so sorry about the noise that you experienced.When you do travel next to Prince Albert please let me know and I will be more then happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Sorry again and I look for ward to your return. Have a good day. Sincerely, Audrey Zheng, Front Office Manager

Staff are very helpful. Large room, nice seating area. High speed internet. Very comfortable bed. Great Breakfast (which is included). Pet friendly - I was traveling with two small dogs and they were welcome. Hotel is in a good location. Easy access from highway.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear marlainer2017, Thank you so much for the five star review. I am pleased to know that you enjoyed your stay at Best Western Marquis Inn & Suite and also thank you for your comments. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

I only book at this hotel when i travel into Prince Albert, Sask. Our stay here has always been pleasant, rooms are clean, and serve a full breakfast which is great and the front desk staff are very helpfull and courteous.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear 39charlenef, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

This hotel provides good value and comfortable and clean rooms. The restaurant food is average, but very convenient, and offers a free hot breakfast. I found all of the staff to be helpful and pleasant. The location is convenient, and I had no trouble finding parking.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear 939delaneyb, Thank you for supporting our hotel and brand! Its great to hear such nice things about our property and team. I hope to see you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Awesome service and comfortable stay, peaceful surroundings, ample parking overall an extremely satisfying stay. The morning fresh Breakfast in the restaurant is the deal clincher. Great attitude of a polite staff. Probably the best hotel in PA.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Sanjeev K, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

This hotel has great staff, and is very clean. The continental breakfast is the best I've had! The beds are not very comfortable. The rooms are quite spacious, and the decor is beautiful. The hotel staff are helpful and courteous.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Ashley_Hricz , Thank you so much for your very detailed and positive comments. We try our best to deliver a superior service to all of our guests and I am glad it shows. I am really appreciate of your Loyalty and we will continue to provide superior customer service. See you soon Ashley, and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Great bed for me; really comfortable. Roomed seemed quieter than most hotels I've stayed in. Breakfast options were good. Staff kindly accommodated our need to take one breakfast "to go". Would recommend to others.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear 985Sherri, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Our stay at Marquis inn and suites was a memorable one even though it was just one night . Staff are so very friendly. Room exceeded our expectations. Clean , comfortable and spacious. Recommend highly.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Sheila, Thank you so much for your very detailed and positive comments. We try our best to deliver a superior service to all of our guests and I am glad it shows. I am really really appreciate of your Loyalty and we will continue to provide superior customer service. See you soon Sheila, and have a good day. Sincerely, Audrey Zheng, Front Office Manager

The hotel was nice and clean but was very dissatisfaction of the food service and cold food staff not showing up on time to have breakfast ready for 6 am very poor service. Rooms and lobby clean. Good location other people had vehicle broken into in parking lot.

General M, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Barb, I am so sorry about the issues that you experienced in our hotel and thank you for alerting me about this understaffed situation. I will report the problem at the weekly meeting and I will make sure the same situation will not happen again. When you come to Prince Albert next time, please let me know and I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Thank you again and have a good day. Audrey Zheng, Front Office Manager

Compared to other hotels I have stayed at in Prince Albert, this was the cleanest rooms and friendliest staff I have encountered. Check in and check out was fast and efficient. Check in staff was very knowledgeable and friendly. We stayed in the double room and it is tight for 4 people but that is all they had available for that busy weekend. We were on the first floor and had no problem with noise. I would stay here again.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Alicia21k, Thank you so much for your very detailed and positive comments. We try our best to deliver a superior service to all of our guests and I am glad it shows. I am really appreciate of your Loyalty and we will continue to provide superior customer service. See you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

This hotel was a bit older but in good repair and probably renovated not too long ago. Staff was great. Room with 2 double beds was a bit on the small side but very clean and well furnished and all working ammenities.

General M, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Barry, Many thanks for taking the time to share your experience at our hotel with the Tripadvisor community. I am so thankful and appreciative of your kind words and support. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

my experience was good,the location was all right,i mean everything was as bleast as it could be,the staff and all whom work here are the bomb,I mean everyone is as lovely as they can be,the amenities were good,I mean perfect

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Bronxster21, Thank you so much for the five star review. I am pleased to know that you enjoyed your stay at Best Western Marquis Inn & Suite and also thank you for your comments. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Servers April and Andi let us have breakfast even tho it was late to use our free breakfast voucher which we didn't know which could only be use at 9am they were both very friendly and very welcoming and the breakfast was delicious

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Adelaide K, It was really nice to hear about the experience you had at our hotel. I am glad you enjoyed your breakfast and our service. Our breakfast is one of things that keeps our guests coming back! We pride ourselves in our service, and I hope that you will come back to our hotel for another wonderful stay. See you soon Adelaide . Sincerely, Audrey Zheng, Front Office Manager

we had an amazing stay not too long ago at this best western hotel branch, specially with excellent services from the staff overall, Harshil helped us nicely with our computer and tv connectivity problem too, and he delt with it nicely and professionally, katherine was charming at checkout time, i am pleased with his and her services and would surely recommend this hotel to everyone, infect recently my friends did visit and stay there too as i told them , and I am mentioning here, they are also happy with the services too, considering that they have amazing staff, clean environment , free hot breakfast , which is amazing.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear brightwright, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. Katherine and Harshil are exceptional employees and I am glad they are proving this to the company. Thank you again and I hope to see you soon. Sincerely, Audrey Zheng, Front Office Manager

Great hotel, recently renovated, full hot breakfast and a gift bag. Great free wifi, a fitness center and it's pet friendly. It is also located close to the Casino and the hockey arena in Prince Albert

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Julio S, Thank you so much for your very detailed and positive comments. We try our best to deliver a superior service to all of our guests and I am glad it shows. I am really appreciate of your Loyalty and we will continue to provide superior customer service. See you soon Julio, and have a good day. Audrey Zheng, Front Office Manager

I've stayed at this hotel at least 6 times in the last 2+ years and wouldn't stay anywhere else in Prince Albert. The staff are consistently kind and professional; the room and lobby are alway clean and well presented; and I feel safe and comfortable at this hotel.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear MKT, Thank you for taking the time to review our hotel. My team here does a phenomenal job taking care of our guest and property. All credit goes to those hard working individuals. I hope to see you again at our hotel! Safe Travels, Faizan Hirani General Manager Best Western Marquis Inn & Suites Prince Albert, SK

I'm a best western regular (for work) and this is definitely the best best western branch ive been to. Mostly because of the real breakfast u get in the morning but also great rooms. Thanks for the welcome gift everytime too.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Anthony, It is great to hear such nice words about our hotel. My team works very hard to provide the service level that we have. I am glad and, appreciate that you noticed. Our breakfast is something that we are becoming known for. Thank you for taking the time to review our hotel. Safe Travels, Faizan Hirani General Manager Best Western Marquis Inn & Suites Prince Albert, SK

Booked in on 10 Oct 2016 checked out 11 Nov 2016 I sent an email to the general manager with concerns a week before checking out He has not responded. This speaks volumes about customer concerns. Only 3 staff were able to give great service, the rest of the staff failed to impress to the point of utter failure. I constantly had to ask for my room to be cleaned and then when they did the bedding was not changed out for 6 days this is just one of the many issues that i indicated in my email. The three staff who were above and beyond worked in the cafe, kudos to Dayna, Darian, and Andi They made a very dismal stay bearable with their up beat attitude, friendly and enjoyable personalities If I was booking rooms for our project we wouldn't be at this facility. As it is we are back here again for 4 days lets see what happens with this stay.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Ed, I apologize for contacting you in an untimely manor. I was away from the property, but nonetheless, should have contacted you back. Your comments and experience during your stay at my hotel sound very uncharacteristic of my team. I am sorry that you had a foul experience here. We strive for superior service which is not want you had received. I look at these as opportunities to coach my team, to better our service for future guests. I will be contacting you personally to find how we can turn this into a better experience and welcome you back to my hotel. Safe Travels, Faizan Hirani General Manager Best Western Marquis Inn & Suites Prince Albert, SK

Excellent service, there was a mix up with rooms but dealt with very courteous and professional. Employees were very helpful with everything from meals to linen. Front desk employees made sure everything was handled and got a discount for mix-up. Not the hotel fault but reservations.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear lindahunter71, Many thanks for taking the time to share your experience at our hotel. Fix the problems right the way to make it is right is a goal to achieve the superior service to our guests and I am glad it shows. I am really sorry about that mix up with rooms and thank you for alerting me about the issue. We will more focus on customer reservations, getting more information and ensure no mistake. Our whole team look forward to welcoming you back in the future. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Stayed here one night after a concert. Room was nice and clean. Huge bathroom and a nice quiet night with no kids running up and down hallways. Enjoyed the complimentary breakfast. Was nice to fill out selections on menu and hand in to waitress. Breakfast was nice and fresh.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Brenda, I am pleased that you enjoyed at Best Western Marquis Inn & Suite. We try our best to deliver a superior service to you and I am glad it shows. Thank you very much for you stay and loyalty to our hotel. I hope to see you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

My wife and I visited the restaurant at the Marquis Inn for lunch on Oct 26th. Initial service was slow and when our waiter came to the table there was a language problem. We asked about their lunch special and he seemed unable to communicate what it was. From the menu we both picked their "Classic Burger" and ordered them. When our meals arrived neither one was correct, he brought us some kind of a chicken sandwich or something. We sent them back and the manager came along to explain that it would be about five or six minutes before our burgers would be ready but they would bring the fries off our plate for us to eat in the meantime. Our then cold fries arrived and a bit later our burgers. The burgers themselves were very plain and dry. The tables were crowded close together and noisy. All in all a very poor dining experience. We will not be back.

We stayed at the hotel for one night, as we were traveling for business and we were impressed with the service. The staff (Raj & Katherine) were very helpful from the beginning of our arrival, trying to find a room and ensuring we were promptly checked in. To further add to the experience was the staff's attention to detail: I was trying to pour myself coffee from the lobby coffee station, but there was none left, and upon observing this, the general manager - who happenned to be around at the time, took my cups, asked me to wait, and brought me freshly brewed coffee. It is commendable that people still pay attention to the details and to ensuring customer satisfaction is at its highest. Don't be surprised when you see that at check-in you are provided with an order form for breakfast: this is the manner in which the hotel ensures that the food is fresh and great tasting. It's typical breakfast food, but the staff's (we dealt with April and Darien) attention to detail and service, was again outstanding. Overall, I'd say this was an extraordinary stay, and the hotel definitely surpassed expectations in view of the number of stars it is attributed. One aspect I would try to change is to evaluate if the internet connection can respond to a very high volume of connecting users - I experienced some issues with this, but nothing major. Thanks for a great stay to the entire staff!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Criscan, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. Katherine and Raj are exceptional employees and I am glad they are proving this to the company. Thank you again and I hope to see you soon. Sincerely, Audrey Zheng, Front Office Manager

Overall an excellent stay. Bed was very comfortable The food was very good and the choices for breakfast was better than other hotels. The room was very clean. The only thing we didn't like was the choice of TV channels. They didn't have any local channels.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear O6649LGpaulb, Sorry about you did not find local channels. We used to had Prince Albert channel, but unfortunately it is discontinued and right now Saskatoon channel covers Prince Albert news as well. Also, thank you so much for the five star review. I am pleased to know that you enjoyed your stay at Best Western Marquis Inn & Suite and also thank you for your comments. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Everyone was super friendly both at the front desk and in the dining room. Service was excellent. Room was a King room on main floor, nice large, clean, comfortable room. Beds were comfy. The only downside were the super hard pillows--which we found upon checking out that had we called the front desk and asked for better pillows, there were better ones available!!! To have a dining room right at the hotel was perfect and to have an actual complimentary full breakfast (of one's choice) served was awesome. The location was very convenient, basically next door to the Art Hauser Centre where we were attending a concert, and right off the highway that brought us into the city. Would definitely recommend this hotel and would definitely stay there again if ever in the city.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Cindy, I remember we was talking about the pillows issue when you was checking out at front desk. I am sorry to offer the nice and comfortable pillows too late to you that we always keep for the customers require. Also I am really appreciate for the five star review and thank you so much for your very detailed and positive comments.We try our best to deliver a superior service to you and I am glad it shows. Thank you very much for you stay and nice to talked with you. I hope to see you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Working in the area and being a regular Best Western patron, I used my Hotels.com membership to book this hotel. Was not disappointed. Great room, very clean and rates are reasonable for the area. But the Best was the complimentary Full Breakfast that I never see anywhere else. Only disappointment is the tiny tube of Shampoo/Conditioner that was fine for me but had my wife joined my on this trip that small tube would not suffice for her or any woman with shoulder length hair. Will continue to support the Best Western chain.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Wannaberight, Thank you so much for your very detailed and positive comments.This is exactly what our team works hard to achieve. Our breakfast is one of things that keeps our guests coming back! We pride ourselves in our service. Also, thank you so much for alerting me about tiny tube of Shampoo/Conditioner . I already report to our General Manager, and we will change very soon. If you have any special requests for you next stay, please let me know, I will more than happy to assist you. Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Stayed in a King Suite on the main floor - very quiet, very clean, and a very comfortable room. Service at the Front Desk, the Restaurant, and Housekeeping was excellent Will stay here the next time I am in Prince Albert

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Sean C, Thank you so much for the five star review. I am pleased to know that you enjoyed your stay at Best Western Marquis Inn & Suite and also thank you for your comments. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

I came and stayed in this hotel for a night and happened to be heavy pregnant at the time. The front desk staff was extremely courteous and gave us a room on the main floor closest to the lobby. I worried that it would be very loud but I never heard a thing and appreciated the easy access to the exits. The breakfast was excellent and I loved the bag of snacks given to us at check-in! We usually stay at the Holiday Inn Express in Prince Albert but this hotel was better when you consider that we got a cooked to order breakfast included with our reservation, and it was $50 cheaper. I will stay here again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Randa6, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. See you soon Randa, and have a good day. Sincerely, Audrey Zheng, Front Office Manager

The staff was friendly and helpful. Upon arrival we were greeted by an enthusiastic employee and checked in with no issues and we were even given a Complimentary snack bag that included a granola bar, bag of chips and juice box, nothing fancy but definitely a nice gesture! The room was nice and clean. We found the bed to be comfortable and the pillows were decent. Overall a great stay for an affordable price!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Crystal, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng,Front Office Manager

The staff made every effort to make our stay perfect. Due to poor highway conditions, we decided to spend the night in Prince Albert. My daughters were very impressed with my choice of The Best Western. The room rate was awesome and we even received a hot complimentary breakfast!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Kimberly M, I am pleased to hear that you are satisfied with our amazing services and your family were impressed with your right choice. On behalf of our all employees, we look for ward to welcoming you and your family back to Best Western Marquis Inn again. Thank you for the wonderful comments and have a good day. Sincerely, Audrey Zheng, Front Office Manager

We didn't have a reservation when we show up to the hotel. The front desk Staff where very helpful with checking us in and finding us a room. The room was very spacious and clean. Any concerns we had were taken care of promptly by the staff. The sit down breakfast was a nice touch. I would just recommend having a couple of water bottles in the rooms. We would definitely stay here again!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Pipeliner_09, Thank you so much for sharing your kind review on TripAdvisor and I am so happy to hear that you are satisfied with the excellent services at our hotel. Every guest is VIP for us no matter you have reservation or not, we will always more then happy to assist you. All of our employees look forward to welcoming you back in the future.Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Stayed here many times and would recommend it to any one that I know.the location is great and the rooms are super clean.The hotel is only minutes away from the casino so go play and win your fortune.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Potashminer, Thank you so much for sharing you kind review on TripAdvisor and your valued feedback and warm words are greatly appreciated by us all. Thank you for choosing our hotel and if you have any special requests for you next stay, please let me know, I will be happy to help you and our whole team look forward to welcoming you back in the future. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

We arrived to the hotel at midnight on a bus with a hockey team last Friday to find one front deck person working when we told them that there would be a bus load checking in with kids. Finally get to my room to our room and I open the door and room stinks of smoke. It's now 12:30 and my son is so tired that he jumps into bed I go back down to the deck and still many of our players are still checking in and I hear the hotel is full as some of the team is checking to see if any double rooms have opened up as they have been put in a king room. So I turn around and go back to my room 212 and decide to just suck it up and go to bed. As I'm finally in bed I look up and see that there is a shower cap over my smoke detector( which I took a picture of) My guess is that its probably from the previous guests so they could smoke in my non smoking room. Next morning I tell the front deck and he said that we could remove it for you. I said I'm checking out so it doesn't help me. I explain to him that this could be a problem as if there was a fire in my room it would take awhile for it to go off. He did offer me 10%off my NEXT stay. I said don't worry I won't be staying here again and will let all our hockey community know not to stay there. Sorry bestwestern you had a chance to make it right and you failed so for that I have to rate you as a horrible hotel.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Rjerome2011, I sincerely apologise that you found your visit disappointing. Thank you for alerting about the issues that happened this time . I will ensure won't happen the same mistake when next group arrivals, as this is not up to our normal standards. Please give us a chance to make it right and when you do travel next to Prince Albert please let me know and I will be more then happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Sorry again and I look forward to your return. Have a good day. Sincerely, Audrey Zheng, Front Office Manager

We always stay here when in Prince Albert. Never had a problem during any of our stays here. Very comfortable bed...we were greeted with a smile by all the staff, and received a welcome snack bag. Also, the free hot breakfast at the regular restaurant is a nice touch.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Sleepy752, Thank you so much for the five star review. I am pleased to know that you enjoyed your stay at Best Western Marquis Inn & Suite and also thank you for your comments. On behalf of our whole team, I am looking forward to welcoming you back . Thank you again and have a great day. Sincerely, Audrey Zheng, Front Office Manager

Stayed for a week while awaiting birth of first grandchild. First and foremost the staff, without exception, were polite , engaging and helpful. The facilities were clean and well maintained. A problem with noisy guests was handled quickly and with an apology form the hotel Manager although the hotel wasn't the problem. The included breakfast with table service was great and the wait staff friendly and efficient. Special thanks to Dana! We would recommend this hotel to anyone looking for a well priced, clean, and well staffed place to stay in Prince Albert.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Knowlys, Thank you very much for sharing your kind review and I am so happy that you enjoyed your stay at Best Western Marquis Inn & Suite. Fix the problems right the way to make it is right is a goal to achieve the superior service to our guests and I am glad it shows. You kind words have been shared to Terrace Cafe team specially Dayna. Our whole team look forward to welcoming you back in the future. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

This was the first time I've been to Prince Albert and wasn't sure where to stay. I've always had a good experience with the Best Western but this was a great experience. Upon being greeted with a smile, I receive a welcome bag with a few goodies. In my room was a welcome note from the cleaner.. In the morning I woke up and was pleased the continental breakfast was a full breakfast that I got to order off a special menu from.. Thank you for making my stay enjoyable. It's really the little things.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Tanyas463, I am grateful to hear that you had an enjoyable stay at Best Western Marquis Inn & Suites. Your satisfaction is very important to us and this is exactly what our team works hard to achieve. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

The stay at the Marquis Inn was surprisingly excellent. Pricing was very good. I would not hesitate to stay there again. Service in the restaurant was very good as well. The breakfast was more than a continental and you had many options to choose from. Beds were comfortable, hotel was quiet and very clean. Nice note left on the bed by the housekeeper each day.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Donna, Thank you very much for your very detailed and positive comments. I am really appreciate of your Loyalty and we will continue to do our best to provide superior customer service. See you soon Donna, and have a good day. Sincerely, Audrey Zheng, Front Office Manager

First time staying here and it was a great experience! Check in was fast, room was nice and clean. Beds were comfy. Hotel was quiet and had a great sleep! Breakfast was awesome and we had a great waitress! If we ever go back to PA will definitely be staying here again!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Jojodish, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon Jojodish. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Everyone was so helpful from the moment we arrived. Katharine checked us in, in a genuinely friendly and efficient manner. Audrey, the front desk manager, helped my wife get the luggage cart to our room while I parked our car. Even though it is only two stories, there is an elevator. There was a slight problem with our room initially, but Laurice went above and beyond to make it right, right away. Thank you Laurice! We had the queen suite which was very comfortable for our three night stay, separate bedroom, living room with sofa and chair, plus a massage chair! Mini fridge, microwave, counter with sink, and a dining table. Breakfast exceeded our expectations. Custom cooked, in the Terrace Cafe, then served by two very charming and expert servers, Dayna and Keifer (Lucas), it was a wonderful way to start our day. We also had dinner one evening at the Terrace Cafe, my wife ordered the salmon which was cooked perfectly, moist and delicious. My steak was cooked exactly how I ordered it. Jonathen, our server, was also very efficient and amiable. We enjoyed meeting and chatting with the staff so much, we were almost sorry we had to leave!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Brian, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. Katharine, Laurice, Johnathen, Dayna and Keifer (Lucas) are exceptional employees and I am glad they are proving this to the company. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. Thank you Brian and I hope to see you soon. Sincerely, Audrey Zheng, Front Office Manager

I've stayed here before and I intended to come back! When I'm in town Best Western is my place away from home. I just feel comfortable when I am there. The place is clean and the people working are really very nice. The only think I would recommend is a Swimming Pool!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Jan, It was really sweet to hear about the experience you had at our hotel, and here will always be your home. Thank you so much for your very detailed and positive comments.This is exactly what our team works hard to achieve. We pride ourselves in our service, and welcome back home Jan. Save travels and see you soon, Sincerely, Audrey Zheng, Front Office Manager

The room was great, the price was great, the complimentary breakfast was hot and 'served' which was a surprise. An excellent experience was soured at check-out however. Provincial government doesnt pay GST and not only did the clerk not know how to process this transaction, he insinuated in a passive aggressive type way that it was my fault for not advising when I checked in. I don't know, but I wasn't paying when I checked in so it didn't seem obvious for me to do that then. Now I sit in my car for 15 minutes waiting for someone who knows how to remove the GST from the bill - ugggh.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear shay_003, I am so sorry to hear that you sit in your car for 15 minutes to waiting the issue fixed and I am sincerely apologise to you. Thank you so much for alerting me about this issue in our Front Office and I want to know your name and the date you stayed with us, because on this note I can't find your information that I can't go back to our system to seeking for your phone number, so if you want talk to me please call me back. My phone number is 1(306)9229595 ext.304. I will set up the meeting to make sure all front desk agents have to know how to process this transaction. When you do travel next to Prince Albert please let me know and I will be more then happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Sorry again and I look for ward to your return. Have a good day. Sincerely, Audrey Zheng, Front Office Manager

Well this must be one of the nicest hotels I have stayed in. Absolutely excellent in quality-outstanding decor. Staff were friendly and certainly no problems encountered at all. would definitely stay there again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear sirfreddy68, I am pleased that you enjoyed your room at Best Western Marquis Inn & Suite. We try our best to deliver a superior service to you and I am glad it shows. Thank you very much for you stay and loyalty to our hotel. I hope to see you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

My mom and I were in town for a wedding. The hotel is very nicely decorated! The staff and the breakfast was more than I expected. The front door man Johnathan M I believe and his name did an awesome job! He was so helpful and friendly! I would stay here again for sure! Too bad there isn't a pool or hot tub, but the front desk will give you a pass for the pool that's only a short drive away.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Laceycory, Many thanks for taking the time to share your experience at our hotel. Your valued feedback and warm words are greatly appreciated by us all. I am so happy to hear that Jonathan delivered a superior service to you and your family, also I am sorry about that you disappointed for isn't a pool or hot tub in our hotel. I don't know when we can add the pool or hot tub in our hotel even though we renovated every year and we did try our best to create a more comfortable environment to all our guests. Fortunately, one good thing is the guest stay in our hotel can take the room key get free swimming at Frank J Dunn Indoor Swimming that's only a short drive away from our hotel. Thank you again Laceycory and hope to see you soon. Also, If you have any special requests for you next stay, please let me know, I will be happy to help you. Sincerely, Audrey Zheng, Front Office Manager

I stayed here for 3 nights. It was nice and quiet. Breakfast was included with stay with a nice variety to choose from. The room was very clean and beds were comfy. The fitness room was good, just with there was a pool or hot tub. But overall great place to stay with a great price.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Corrina K, Thank you so much for your very detailed and positive comments. I am so appreciative of your kind words and support. We renovated our hotel every year and try to provide more comfortable environment for all our guests. I really hope that we can add a pool or bathtub to our guest in the future and I am looking forward it come soon. Thank you again and have a wonderful day. Sincerely, Audrey Zheng, Front Office Manager

We enjoyed having our room upgraded when we arrived early. The staff were courteous and provided us with excellent service. The breakfast choices were great. We would recommend this hotel to anyone staying in Prince Albert SK.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear 95garyj, It was really happy to hear about the experience you had at our hotel. I am glad you enjoyed our service and amenities. Our breakfast is one of things that keeps our guests coming back! We pride ourselves in our service, and I hope that you will come back to our hotel for another wonderful stay. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

I really enjoyed my stay at Best western. I found it so comfortable and the people working are so friendly. From opening the doors and helping with my luggage straight to my room. The atmosphere was all around a positive experience. The best western as alot to offer from a wonderful hot breakfast, a nice clean place to work out and even a loung to unwind and hit up a game of pool! Yup I can surely say I Enjoyed my stay.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Franky17th, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. Free hot breakfast,comfortable rooms, superior service, enjoyable lounge and convenient beer store that all things together made us as the Number One hotel in Prince Albert. Thank you to chose our hotel and we will always do our best to deliver a superior service to all of our guest. See you soon and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Great service at The Best Western Seven Oaks in Regina. Every time I book into this facility I am met by Friendly staff and a good restaurant. Most impressive is the policy on allowing service dogs in the facility. A big Bravo Zulu to the company.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Janet. It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We always welcome pet friends come to our hotel and I totally understand how important they are in our life. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Very comfortable stay and friendly staff. I have to mention that as soon as we walked in till the time we checked out Jonathan R. was there for not only us, but for everyone. He was all over the place, not just greeting customers, but also help with their luggage, assisting in the checkout line, helping decide the menu. The room were descent and value for money. Though the shower was leaking and bath tub jammed a little in our room. And you can hear people walking down the corridor in your room, so it has to be true vise versa.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Varun, Thank you so much for taking the time to share your experience at our hotel. Jonathan is an exceptional employee and everyone like him. I am glad we have such nice employee in our company. I really appreciate your wonderful comments, also I sincerely apologise that you found the shower was leaking and bath tub jammed in your room. We will make sure the things fixed and no more same problem happen again. Thank you again and I am looking forward to see you soon. Sincerely, Audrey Zheng, Front Office Manager

I am very happy with the new staffing and the hospitality the hotel has to offer. great place to stay and enjoy your vacation and shopping needs. The housekeepers work hard to satisfy the guests. The Restaurant has great meals. I recommend you check out the best hotel in town.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Sassygophereyes, It is wonderful to know you enjoyed stay our hotel and I am so thankful and appreciative of your kind words and support. We will continue to provide excellent service and hope to see you soon. Thank you again and have a good day. Sincerely, Audrey Zheng,Front Office Manager

The hotel was excellent clean comfortable a nice continental breakfast staff went above and beyond ill be back thanks we arrived at 10 pm the staff knew our names got us mor towels so late at night the beds were great

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Susan, I am pleased that you enjoyed your room at Best Western Marquis Inn & Suite. We try our best to deliver a superior service to you and I am glad it shows. Thank you very much for you stay and loyalty to our hotel. I hope to see you soon and have a good day. Sincerely, Audrey Zheng,Front Office Manager

To be treated with respect and warmth was a pleasant surprise - be asked to come back again - you may want to advertise the restaurant being there as surrounding competitors are not as suitable menu as yours

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear John, Thank you so much for your very detailed and positive comments.This is exactly what our team works hard to achieve. Our breakfast is one of things that keeps our guests coming back! We pride ourselves in our service, and see you soon John. Sincerely, Audrey Zheng, Front Office Manager

Front desk staff - Kathryn was great. Deluxe Suite - Spacious & nice. Restaurant-very convenient and good selection - great service. Johnathen(Bellman/Server) & April (Server) - super attentive & fun.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear ltraveller65, It is wonderful to know you had an amazing time at our hotel and I am sincerely appreciate all your wonderful comments. As the number one of the best hotel in Prince Albert, we will always do our best to deliver a superior service to all of our guest and I am so happy it shows. Katherine, Johnathen and April are exceptional employees and I am glad they are proving this to the company. Thank you again and I hope to see you soon. Sincerely, Audrey Zheng, Front Office Manager

We found the staff to be very friendly and helpful. The rates were competitive with other hotels in the area. Our travel companion was using a walker and a lower level room was quickly arranged. The rooms were clean and the beds very comfortable. Breakfast was fabulous and served by the nicest people. The only down side was that the restaurant was badly understaffed for supper. The waiter on duty did his best but had to be overwhelmed trying to keep up. One person in our group did not receive his meal until far after the rest of us were finished eating. The quality of our supper meal was not as good as it could have been but breakfast made up for it. We will stay again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Jim, I am so sorry about the issues that you experienced in our hotel and thank you for alerting me about this understaffed situation. I will report the problem at the weekly meeting and I will make sure the same situation will not happen again. When you come to Prince Albert next time, please let me know and I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Stayed at the best western for a Nice relaxing weekend and got exactly that! The staff were very helpful and Kind. The room was beautiful. The food was delish, and You can also never Go wrong with a FREE breakfeast! I would and will recommend this Hotel. Definitely coming back again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Danïelle , Thank you so much for your very detailed and positive comments. We try our best to deliver a superior service to all of our guests and I am glad it shows. I am really really appreciate of your Loyalty and we will continue to provide superior customer service. See you soon Danielle, and have a good day. Sincerely, Audrey Zheng, Front Office Manager

Nice hotel. Will stay there again. The food is good and the staff are nice. Not much room for parking. But very nice place to stay. The price was right as I went through hot wire and got it for $82.00 CDN.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Wayne, Many thanks for taking the time to share your experience at our hotel with the Tripadvisor community. I am so thankful and appreciative of your kind words and support. I hope see you soon and if you need make a reservation please let me know, I will try my best to find best price for you. Thank you again and have a good day. Sincerely, Audrey Zheng, Front Office Manager

We were visiting a very sick relative in PA. Googled and found this hotel. We were very satisfied. Very much liked the restaurant style breakfast. Would definitely stay again .Staff were very friendly and helpful. We were greeted with a nice snack package.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Marlene, I am grateful to hear that you had an enjoyable stay at Best Western Marquis Inn & Suites. Your satisfaction is our number one goal and this is exactly what our team works hard to achieve. Thank you for choosing our hotel and if you have any special requests for you next stay, please let me know, I will be happy to help you. See you next time. Sincerely, Audrey Zheng, Front Office Manager

Would definitely stay again, the location was perfect and close to the public swimming pool, casino and movie theatre. The staff was very pleasant and the complimentary breakfast was a full breakfast instead of just continental, though they did have continental option too.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear QK, It was really nice to hear about the experience you had at our hotel. I am glad you enjoyed our location and amenities. Our breakfast is one of things that keeps our guests coming back! We pride ourselves in our service, and I hope that you will come back to our hotel for another wonderful stay. Save travels and see you soon, General Manager

Very nice place to stay with a decent hot breakfast. I would have liked a Breakfast Buffet better but it was better than your average Continental Breakfast. Make sure to ask at the beginning for a Stay and Play card if you're going to the Casino...we weren't asked until check out time.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Charles C, Many thanks for taking the time to share your experience at our hotel. I will make sure to my Front Desk Agents to inform all guests that we offer Play Cards from Casino when the guests check in. If you have any special requests for you next stay, please let me know, I will be happy to help you. Thank you again and see you next time. Audrey Zheng, Front Office Manager

We stayed here 1 night last weekend while travelling through. The room was pretty clean, the carpet seemed new, I think the room itself was updated. Only downside is the breakfast started after we checked out on a Sunday so in the end the free breakfast which was one of the reasons I booked turned out to be a fail. I'd probably stay here again when staying in the area.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear ReginaDude01, Thank you for taking the time to share your experience at our hotel. Your feed back is very valuable to us. I am so sorry to hear that you missed your complimentary breakfast before you left. 8 a.m. - 11 a.m. is the breakfast time set up only for Sunday and Monday to Saturday will always be 6 a.m.-9 a.m.. When you do stay with us next time, please let me know, I will do my best to assist with all of the arrangements to ensure your stay wonderful as possible. Sincerely, Audrey Zheng, Front Office Manager

I stayed here a total of 13 days. 2 or 3 of those days the staff didn't visit my room to make the bed or change out the towels. I was charged a total of 285 dollars for stained towels, gold blankets (which I didn't use) and on the sheets. The coffee stain on the sheets is my bad. I stay in alot of hotels and nothing changed in my behavior or cleanliness this time. The 285 dollars in "damages" are bogus charges and irreversible. My key card also worked only half the time so I had to continuously get a new one. The staff were kind though. And the breakfast was good and fast. I'd give this hotel a poor rating on the housekeeping side of things. Apparently I better bring my own pillow and sheets to avoid bogus charges. I dont like to complain but am pretty taken aback at what they decided to charge as damages. Won't be staying here in Prince Albert again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Arlin A, I sincerely apologise that you found your visit disappointing. I will figure out with housekeeping manager that why the staff didn't visit your room. Thank you for alerting me about the issues in our hotel, as this is not up to our normal standards. When you travel next to Prince Albert, please let me know. I will be more than happy to assist with all of the arrangements to ensure your stay is as perfect as possible. Sorry again and I look forward to your return. Sincerely, Audrey Zheng, Front Office Manager

No hot water due to failure of hotel's hot water system. Management was very apologetic and we were given the room at no cost due to the inconvenience - I expected my bill to be discounted but never thought that our stay would be discounted 100%. We've stayed at this hotel several times and have always been completely satisfied with the room and amenities. Will definitely stay there again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Philp, Thank you for taking the time to write a review about the property. I am sorry about during you stay with out hot water and really appreciate your understanding. We will always try our best to fix any problems happen in our hotel. I am really happy to see you again and If you have any special requests for your next stay, please let me know. Sorry again for the inconvenience and have a wonderful day. Sincerely, Audrey Zheng, Front Office Manager

The room was big and modern. Beautiful washroom. Bed was very comfortable. Air conditioner worked great. From the front desk to the restaraunt, all the employees were very friendly and helpful. The free breakfast with our package was a real breakfast (i e. not just toast & coffee, etc). Highly recommend!!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Bryan G, Thank you for taking the time to write a review about the property. I am really happy you had wonderful experience in our hotel. The best service is the number one goal for my whole team. Your comment give us motivation to continue our work. If you have any requests for you next stay, please let me know. I will try my best to help you. See you next time, Bryan G. Sincerely, Audrey Zheng, Front Office Manager

Room décor is dated and room was well equipped upon arrival but not restocked after the first night...not really well cleaned.Breakfast was good but service was very slow and the staff were trying their hardest but there was not enough of them therefore very slow.Good location for our needs but it was a bit tired looking!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Holli L, I would like to thank you for submitting a review of the property and I am so sorry about the issues that you experienced with our hotel. We will improve our service and try our best for your next stay. I really appreciate your support and loyalty and I hope next time that you will have a enjoyable time with us. If you have any special requests for your next stay with us, please let me know. I will be happy to help you. See you next time Holli L! Sincerely, Audery Zheng, Front Office Manager

Cheerful and friendly staff in hotel and restaurant. Convenient location close to the casino and is only five minutes from downtown.Great breakfast included. Would highly recommend to anyone visiting this fine city.

FaizGMSASK, Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Ross S Thank you for taking the time to write a review about the property. We really appreciate your support and loyalty.When you do travel next to Prince Albert, please do let us know and we will be more than happy to assist you. We look for ward to you return. Sincerely, Audrey Zheng, Front Office Manager

Great place to stay, very friendly staff. Rooms were clean and bright, modern and comfortable. Pet-friendly hotel which was a bonus for us. Hotel was in close proximity to amenities but didn't affect the sleep quality. Definitely going back here!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Chica1968, Thank you for taking the time to submit a review. I am pleased with your experience and I am proud to know that we are the best hotel in Prince Albert. Please allow us to prove it to you again. Troy Bird, Front Office Manager

Me and my friend stayed at Best Western this month, for a vacation. Its really a memorably experienced for me and my friend. The staff here are so cool and very nice. They are really friendly whereas they even greet guest when they have a chance while they are in the hallway. The room is clean and professionally prepared with pride and even The food is deliciously awesome. My overall experienced here impressed me so much. I will definitely go back to this hotel. Thanks Bestern Western for the experience.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Juanito Rei P, Thank you for taking the time out of your busy schedule to give us a review. I feel very proud to be a worker at the establishment and your review strengthened my view on the property. If you are ever in Prince Albert again, let us know about any special requests, such as: having the A/C turned on for you to enter a nice cool room, extra towels or even have us set up something special for a loved one. Thank you again, Juanito Rei P. Troy Bird, Front Office Manager

We have stayed at this Best Western before. Last April was our first stay at this BW location. We could not in let another stay go by by taking the time to mention how pleased we are with the front desk, the cleanliness of the common areas, warm yet professional staff and our very nice Jr. Suite. Don't hesitate to book your stay here. Breakfast is nice and was part of our room rate. Audrey should be noted as being accommodating, yet a professional front desk employee.....she was exceptional.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear zzzdivia, Thank you for your kind words about the property. I am all smiles after reading your review. Our staff take their jobs seriously and it shows. Please allow us to continue to serve you for your next getaway to the north! Safe Travels, zzzdiva. Troy Bird, Front Office Manager

Had trouble checking in as Booking.com did not send confirmation nor the money I paid them. Hotel Took my credit card information so we can at least get settled. Confirmed next morning that they "finally" got a hold of them and everything was OK. No charges expected. Breakfast was good - however our TV stations were very limited to only 3. Beds were comfortable. Great place to stay if you are going to an event at the Art Hauser Centre.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Yvonne K, Thank you for submitting a review of the property. I am sorry that you encountered a few problems at the hotel. Believe me, the mishaps you found are not the standard of the Best Western. Please give us another chance to prove that we are the Best hotel in town. Safe travels, Yvonne K. Troy Bird, Front Office Manager

Stayed 1 night on my way through too Thompson MB. Room was clean and at a fair price. I mistakenly booked the wrong room and the staff was more than accommodating to fix it for me when I arrived. I had to drive through town to get there but worth it. The free breakfast is awesome as well! I will stay here again!!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Gary8608, On behalf of all of our staff, I would like to thank you for your review. It sounds like your stay was enjoyable. The Front Desk tries their best to keep all of our guests happy, even in times of guest discontent. Please consider our hotel again for any future stay. Safe Travels, Troy Bird, Front Office Manager.

I travel around Canada a lot for work and have seen my share of bad hotels or bad staff but this specific best western hotel was a great experience. Staff was super nice and friendly, room was really great (King suite) for a great price too. And the breakfast was great. Better than breakfasts anywhere else in SK at least. Thank you BW. I definitely recommend staying here.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear 669anthonyk, I appreciate your kind words about the property and our staff and we would like to thank you for your submission. We all do our best and at times it can prove to be difficult but reviews such as yours are the reason our staff strive to do better. Your sleep and experience sound to me you had an above average stay and am thankful for that. Please allow us to serve you again, 669anthonyk. Troy Bird, Front Office Manager

We stay here when going to P.A. and always find the hotel clean and meets our needs. We will be back again, breakfast is always cooked to our liking. The location of hotel is close to all our functions, and we are also close to shopping and restaurants. Parks and lakes are an hour away!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Nancy M, Thank you for your kind words and submission. I am pleased that you found the property and staff to be up to your standard. If you have any concerns or requests, please let management know. Thank you, Nancy M. Troy Bird, Front Office Manager

Stayed here with my wife and daughter. They give free meal vouchers but don't tell you they have to be used by 9am or they expire. Called the front desk , took forever to answer. Asked for a late check-out. Then like 5 mins after 11 get a call from front desk asking when I'm checking out. Just poor communication. Room was dirty. Stains on beds. Food from resteraunt was alright. All around standards were really low. Probably won't stay again. As I have higher standards. Maybe will work for people who don't care as much about standards.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Graham C, Reviews are a great training tool and we are thankful for your review. I would like to apologize for not being precise and prompt with our service. The problems you encountered at the property are not the standard here. All of our staff are diligent and respectful, it is odd for us not to follow protocol, never mind placing a guest into a room that is dirty. Please let management know of any hardships that you may find during any future visit, again, I am sorry for falling below your expectations. Safe Travels, Troy Bird, Front Office Manager

My wife and I arrived late to our hotel (11:20pm) after a long drive from south Saskatchewan , we were eager to check into our room and hit the hay. As we were going to get up early the next morning and continue our trip. We were warmly greeted by the staff at the front desk and given complimentary snack bag for us to enjoy. However we soon found out that we had made a big mistake and made our booking for the next day. We had booked a king bed through Expedia, and were informed that there were no king beds for our night. However Audrey at the front desk, was extremely helpful and went out of her way to ensure that our error was fixed. We had a great room , very modern decor and best of all a great big king bed!. Thanks a lot Audrey and the Best Western staff.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Joziah A, Thank you for your point of view in your submission, Joziah A. I am pleased that you enjoyed your room at Best Western Marquis Inn & Suites. Audrey is an exceptional employee and I am glad she is proving this to the company. Joziah A, I hope we can serve you again. Safe Travels, Troy Bird, Front Office Manager

First time came to Bestwestern marquis Inn, great experience staying in this hotel. Awesome breakfast, friendly staff and comfortable room. Additional: the surprise gift bag filled with juice, chips and fruit&nut bars made my son happy all night!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear OwenTang, Oh behalf of my entire staff, I would like to thank you for submitting a review. Your first time experience at the Best Western sounds like it was up to standard! I am happy that our added touch to the check in experience was able to make your son happy! Thank you and Safe Travels, OwenTang. Troy Bird, Front Office Manager

Place is nice but I called the front desk 3 times about the noise from the hall and room next door. I love hear drunks all night long. I know quiet time is 11. Personally I'll let it slide til 1 am but 4 am. Security needs to do their job. I see PA has Airbnb next time I will stay Ina guest home. Tried of drunk people parting til 4 am.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear William S, Thank you for submitting a review of the property. I have reviewed the issues you have had during your stay. Action has been taken, sorry for the inconvenience. Safe Travels. Troy Bird, Front Office Manager

I was very happy with my Best Western experience, you can see that they care for their Hotel as you can see all the renovations that have been made to help with a bright and cheerful attraction for the clients. I will most definitely stay at Best Westerns in the future. Keep up the great work. Thank you

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Li-Chu L, Thank you for your review and also thank you for pointing out our renovations. We have been undergoing renovations for sometime and everything is falling into place. Let us serve you again, Li-Chu L. Troy Bird, Front Office Manager

I pulled in at around 8 pm from a 4 hours drive. All I want it was to check in right away and get some food and rest up for another day of travel. The service that I got from the front desk was phenomenal as they were talking to my like they really care which was nice. The room it's self was great and the bed was my favourite part of the room because its so soft, I slept like a baby. Also the free complimentary breakfast was spectacular.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Miladys M, I am pleased that you found our property to be up to your standards! Our staff will learn of this review and i'm sure with they will be left with a smile. Safe travels, Miladys M, Troy Bird, Front Office Manager

Stayed at this hotel anight before our business meeting,really enjoyed my stay, great experience staying at this hotel, they provided awesome breakfast, very nice facility to stay, clean and friendly stuff

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear acealarcon, On behalf of my entire team, I would like to thank you. We try our best to deliver a superior service to all of our guests and I am glad it shows. I hope the rest of the week treats you fair. Safe Travels, Acealarcon Troy Bird, Front Office Manager

we stayed here on the weekend because of convenience and because we needed somewhere that was close access to family and I think I will always come here whenever we have plans with our fam because of how stress-free and relaxing our trip was, we rented a King Mini Suite and the bed.. I cant even begin to tell you how comfortable it was! The room itself was charming and free fresh breakfast was a major bonus as well as it was delicious and satisfying.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Luke L, On behalf of the employee's of the Best Western, I would like to thank you for submitting a review of the property. The rooms are up to date and I am glad you found yours to be inviting. If you have any special requests for any future stays, please let us know. Safe Travels, we hope to see you again. Troy Bird, Front Office Manager

Stayed at a best western couple of time and my experience was overall amazing. I would definitely come back here again and stay at more Best Westerns in the future. I really enjoyed the breakfast that hey provide its a hit fresh breakfast which is great because when I'm on the road I preferred a nice cooked breakfast! 10/10.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Josh G, Thank you for being so kind for submitting a review of the property. Josh G, I am sure you know how important reviews are and I am grateful for your kind words. We hope to see you again in the near future, Josh G. Safe Travels. Troy Bird, Front Office Manager

The staff at this hotel are pleasant and accommodating. The room and breakfast not quite. On the first glance of the room it has been kept up to date even though this hotel is about 30 years old. That impression left me quickly when I sat down on the desk chair and when I leaned back it did not stop, my head nearly hit the ground the chair was broken!! The staff were quick to bring us another one. Good Work!! It seemed hot in the room even thought the outside temp was about 17 ° I went to set the thermostat and it was already set to COOL and 47° , I didn't know they went that low. The fan was on but no cold. We had to open the window to get coolness. In the morning the shower sprayed all over the place as the head was partially plugged as was the drain as part way though the shower I noticed the water getting deeper and deeper YUK standing in used shower water. The next experience was breakfast. The hotels with breakfast I normally stay at have a buffet. You can have a bit of this and that. Not here they have 3 choices only A, B or C. If you want a waffle you cannot have a yogurt if you want a coffee you cannot have a juice or glass of milk unless you pay the $3.00 per item charge. If appears they want to advertise a breakfast to be able to compete with other hotels for the same room rate but the sole idea is to get the breakfast people to pay for a service included at other places. If management used a bit of common sense in this area.the patrons might actually enjoy the experience. Juice milk coffee yogurt fruit included with all breakfast items!!! Seems reasonable to me unless you are greedy. Other than that the hotel seems to function OK. They did let pets run around though, I saw a dog. Oh well at least it was not a skunk. I had never stayed at this hotel before in the 30 years I have been coming here so I have no comparison then to now. It is a little off the beaten path but close to the Carlton high school and sports complex.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Darrel N, Thank you for submitting a review of the property. I am sorry for the problems you found at the property. Our maintenance team found the chair and will be addressing the issue. The breakfast has been refined so we can serve a delicious, hot, fresh breakfast each morning. I am sorry that you found our breakfast not up to your expectations. We hope to see you again, Darrel N. Safe Travels. Troy Bird, Front Office Manager

Overall the staff are great. The breakfast was disappointing. Not enough staff to service amount of people for breakfast. We waited about an hour to have our breakfast. We were running late for our scheduled appointment. Choices on the breakfast menu are very select ex. 1 bowl of cereal or bagel and cream cheese or fruit and yogurt. You could not have say bagel and cream cheese with a yogurt. We ordered a juice with our breakfast along with a coffee and had to pay almost $6.00 for two coffees. I would opt to stay somewhere that has a continental breakfast included.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Corinne L, The Best Western and staff would like to thank you for submitting a review of the property. I am pleased to know that our hotel staff was up to your expectations but am sorry about your experience in the restaurant. Be assured, Corinne L, we have reviewed the issues with the restaurant and have come up with a plan to have all our future guests dealt with more promptly. Safe Travels, Corinne L. Troy Bird, Front Office Manager.

I stayed here for business and it was my first time at a Best Western because usually when I'm traveling stay at Marriotts and Hilton I didn't expect much of the hotel but i was surprised at the amazing service I received from the front desk staff to the restaurant and housekeeping . The rooms also were very nice the beds were comfortable to sleep in and the quiet level was to a minimum

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Larry F, On behalf of my entire team, I would like to thank you for submitting a great review of the property. The staff maintain a professional, yet inviting atmosphere and am glad you have noticed this. We hope to see you again. Thank you, Larry F. Troy Bird, Front Office Manager

Pros - desk staff - full restaurant on-site - free breakfast - large exercise room - upgrades for Platinum Cons - dark, 80's style décor - 2 of their young waiters very unprofessional (there is a mature waitress who is excellent) - slippery gym floor - fairly small and dark parking lot

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Jason_moffat, Thank you for submitting a review of the property. I am glad you had an enjoyable stay, aside from our young waiters. Action has been taken so all of our staff are always on their best behaviour. We hope to see you again, Mr. Moffat. Safe Travels. Troy Bird, Front Office Manager

After a 12 hour day they didn`t have the 2 rooms I had booked. I had a confirmation number, which they said they could see, but that there were no rooms available as the Indiginous Games were in town. There were no rooms anywhere within 30 kms of Prince Albert. We had to drive to Saskatoon(1-1/2 hrs away) and book rooms at another hotel. They wouldn't even cover the cost of the rooms. I was offered a $120.00 Best Western Card for stay in the future which I reluctantly took. Now, I went to use the card at another Best Western and there is nothing on it!!! Screwed again. Then after a bunch of phone calls they won't honor it and accuse me of making the whole thing up. They have no proof that they issued me the card as there is no record! Of couse there is no record, they didn't load it with the money!!! I won't be staying at a Best Western again!!!

I am staying at the hotel for 13 nights. They have done everything possible to ensure my stay has been wonderful. All of the workers are delightful. There is a bellman/waiter who goes out of his way to ensure you are taken care of and always gives you service with a smile. I will definitely be booking at this hotel again :)

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear VanessaKimberly, On behalf of the entire team, I would like to thank you for submitting a review of the property. Your response matters and we value your business, I am pleased that you had an enjoyable stay, VanessaKimberly. If you have any special requests for any future visits, please let us know! Again,Thank you for your loyalty to the brand, VanessaKimberly. We hope to see you again. Safe travels. Troy Bird, Front Office Manager

I always have great stays with this hotel but my recent one in particular was even more amazing than usual. The staff to me felt so much more energetic with even better service, The gym was very refreshing to have as i dont like to skip my days. The breakfast in the morning was spectacular as it is always is it never fails to be always fresh

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Cheryl K, Thank you for submitting a review of the Property. We value your feed back and are joyed to know that you enjoyed your stay. Please let us know of any special requests and we will be happy to assist in fulfilling them. Thank you and see you again! Troy Bird, Front Office Manager

Stayed here to visit family, Never really stay at best westerns often but anytime I come back to Prince Albert I will always stay here because the service is incredible all the staff go above and beyond and I really appreciate the hard work that made my stay worth while.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Ashley K, On behalf of our entire team, I would like to thank you for your kind words. All of our staff understand that we have to offer a superior service to all of our guests and the team will be happy to know that their hard work hasn't been overlooked. I hope your home away from home will continue to be one that keeps you coming back, month after month, year after year. Thank you, Ashley K. Safe travels! Troy Bird, Front Office Manager

Staff in the restaurant are awesome and so attending to our need even it was so busy those days. They never show a face of arrogance or annoyance. They are so professional. Next time I will just call hotel first before booking online with travel agencies so I can avail promotion for I did not get the $25 dollar even staying for two nights

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear elizabethtG4982YE, On behalf of my entire team, thank you for submitting a review of the property. I am pleased that you found the staff to be hospitable. We all do our best to deliver a service that proves that we are employees of the Best Western. Our promotion is currently on going until May 8, 2016. I am sorry that you did not receive your gift card and will look into the situation no other guest runs into a problem. Our team hopes to serve you again. Thank you, elizabethtG4982YE. Troy Bird, Front Office Manager.

During my stay I felt very at home! Very friendly staff at the front, housekeeping ladies were always greeting with smiles, staff in café had quick service. No problems, will stay the next time I travel to Prince Albert!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear princessofdarkness81, On behalf of all my staff, thank you for taking the time to submit a review of the property. Our team takes pride in their job and it shows. Thank you again, princessofdarkness81. We hope to see you again, safe travels. Troy Bird, Front Office Manager

We arrived in P.A. to attend our son's graduation. A last minute change in the guest list necessitated an additional room. We were able to provide a room for our guest, at a reasonable rate. It made us feel valued!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Kathleen P, I would like to thank you for submitting a review of the property. It pleased me to know that we were able to accommodate your needs. You are a valued customer at the Best Western Marquis Inn & Suites. If you are needing any special requests during a future stay, please let us know. Thank you. Troy Bird, Front Office Manager

We were both surprised and pleased with the overall cleanliness and decor of this hotel. The rooms were attractive and furnishings looked new. The staff were both friendly and efficient. It was a great experience.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Bill and Phylli, Thank you for submitting a review of the property. I am glad that we left a lasting impression. Thank you for your kind words about the property. We hope that you return. Safe travels, thank you again. Troy Bird, Front Office Manager

The suite was clean, spacious and very comfortable. massage bed was great. hotel staff was very customer-oriented. Complimentary full breakfast was great. Hotel is a bit old - would be great if the hallways, lobby and rooms are updated. Hotel may not look new but my overall experience was positive.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Perla N, Thank you for taking the time to submit a review. Our hotel is constantly undergoing a face lift, as per Best Western Standards, so be on the look out. I am very pleased that you had enjoyed your stay. Safe travel and enjoy the week. Thank you. Troy Bird, Front Office Manager

I stayed in 226 and the room was fantastic. Breakfast at the restaurant was also good. Definitely staying here when I am back to PA. Reception staff Shaik was friendly and very accommodating upon checkin . They have a lounge too within the hotel.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Jojo B, Thank you for submitting a review of the property. I am so delighted that you had an enjoyable experience. I will make sure to relay all of your great points to the rightful departments and reward Shaik. Thank you Jojo B, We hope to see you again. Troy Bird, Front Office Manager

I'll amend my review. The front desk was most accommodating in moving rooms to one without a pass-through door. I would not recommend this place if you're room has a pass through door. I would likely stay again.

The beds are super comfortable, the rooms were set up very nicely. I was quite impressed with the quality. the staff is really friendly and worked hard to accomadate my needs. Very professional, And the free breakfast is quite good. I dont think i would stay anywhere else in PA.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Archous, On behalf of our team, I would like to thank you for staying at our property. Seeing reviews such as yours, makes our team work harder to deliver a superior service. Thank you for noticing our hard work. We hope to see you again. Have a great day, Archous.

This is our second time here in a little over a year. Still the best place in PA for the money. There is an excellent fresh made to order breakfast with your room that keeps me coming back. The rooms are clean and comfortable. The hotel keeps trying to make things modern and has not given up putting money in like some places. We will stay here again for sure.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear JPTENIUK, Thank you for submitting a review of the Best Western Marquis Inn & Suites. Our entire staff will be delighted to hear about your wonderful stay. The employees put in extra effort and it's great to know that the job does not go unnoticed, with reviews such as yours, we thank you, JPTENIUK. The team hopes to see you again. Troy Bird, Front Office Manager.

This hotel was the most poorly managed hotel I've ever stayed at. As a touring professional we book very large groups in a new hotel every week for 6 months of the year. This was hands down the lowest quality hotel I've ever stayed at. Mold in rooms, no hot water on certain nights, paiting throughout the stay with strong fumes in room, no clean towels, cheesy massage beds that were broken and very uncomfotable, rude and unattentive manager and staff.

First time staying at this location. The hotel was clean, breakfast was good. No complaints, just an all around great place to stay. Will recommend it to friends. The staff is very friendly and accommodating.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Adam K, Thank you for choosing the Best Western Marquis Inn & Suites. We take great pride in delivering a service that gets noticed. Reviews such as this makes us take our job much more seriously. Thank you for taking the time to write a review and hope to see you again! Troy Bird

The room was fine until the morning when I went to have a shower. There were two dirty towels hanging on the back of the bathroom door, and mold around the tub. We have stayed here for the past 8 yrs. as we come to P.A. once a year foe a bowling tournament. For a change the check in and out were very easy this year, I really appreciated this part. Last year they wanted a $200.00 deposit.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Trudie M, Thank you for submitting a review of your previous stay. I would like to say sorry for my staff and their mistake, Trudie M. Finding dirty towels, left by a previous guest, and mold is not a normal occurrence here at the Best Western. I will have our executive housekeeper and maintenance look into the problems you have had. Thank you for showing loyalty to the brand, 8 years is quite awhile. I hope to see you again, Trudie M. Thank You. Troy Bird, Front Office Manager.

I used trip advisor to book the room. I was redirected to booking.com and it was roughly 30 dollars cheaper than paying at the front desk. I received a confirmation email a few minutes later. The desk clerk didn't receive the reservation in his computer. I waited patiently for about 15 minutes. Still nothing coming through best westerns computer. I had a confirmation number in my email but it didn't work in his system. I phoned booking.com and after 10 minutes on hold my phone call was disconnected. The desk clerk eventually allowed me to take a room. After all I had offered my visa and identification. I'm not sure who is at fault. The system didn't recognize my booking even by the next morning. I was lucky to eventually get to a room. The room itself was decent. The shower was difficult to maintain temperature it would get very hot, then warm, then hot, and hotter I'd have to turn it down several times. Then it would get cool. Bed was very comfortable. Wi fi worked great.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Lucas M, Thank you for submitting a brief review of our property using Tripadvisor. I am sorry that you had technical difficulties and am glad you did receive your room. Our hotel is currently undergoing renovations and water temperature will be dealt with according to our plans of completion. Thank you for your consideration, Lucas M Troy Bird

Pros: - great restaurant staff - quick checkin - free breakfast in restaurant - upgraded to king mini-suite - great front desk staff Cons: - exercise room out of service without letting me know at check-in - tub tap needed repair - loud music played late

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear jason_moffat, Thank you for visiting our property. It is always great to know the pros and cons of our hotel. I am sorry that our fitness centre was not operational. Do not worry though, within a few weeks, the fitness centre should be up and running. We will be looking into your problems so we can deliver a better experience to our guests. Thank you, jason_moffat. Troy Bird

The room was very nice and comfortable. The bed was very comfortable. However the tone of the woman at the check in was rude and made me feel like any questions I had were an inconvenience & that I was bothering her. The quality of the food in the restaurant was very average. The hotel was noisy at night.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear boxernut, Thank you for taking the time to submit a review of the property. Our staff are always to deliver a professional tone while speaking to guests. I am sorry you were treated as if you were a pest. This will be corrected. We hope to see you again, so we can prove that we are the Best. Thank you, boxernut. Troy Bird

Stayed here 13 nights for business. I must say that the hotel staff made this visit a good one. Front desk staff is very friendly, maids always say hello with a smile.. And they do a good job keeping the room clean. The biggest downfall to this hotel is the very poor WiFi .. I couldn't log in at all during the entire stay. All of my co workers said the same thing. When a hotel goes the cheap route on wifi it's absolutely the biggest mistake ever. People that are in town for business need proper wifi. It shows as logged in but is non existent. The hotel is going through renos .. So I hope they listen to this advice. If it wasn't for the great staff, I would have given this hotel a 2 star due to no wifi.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear bigmack27, Thank you for your thorough review of the property. I am pleased to hear that you have enjoyed your stay at the hotel, aside from our WiFi. This issue will be taken up with management and will be addressed. We hope to see you again, bigmack27. Thank you for your business. Troy Bird.

I stayed at the Marquis Inn & Suites in March 2016 and was very satisfied with it. A year ago I stayed in a different hotel which was not well kept and not very clean. This is an older hotel but has been renovated and is well-kept. The rooms are spacious and clean.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear noelmcn, Thank you for submitting a Tripadvisor review. We are glad that you had an enjoyable experience at the property. Reviews like this one, allow the public to know we take pride in our jobs. Thank you, noelmcn. We hope to see you again.

arrived at 4pm and could not check in because rooms were not cleaned. told to come back later. Came back at 5:15pm and still could not check inn because rooms were not cleaned. They decided that maybe they should clean a room, so was told to come back later. Came back 9:45. They had a room for me, but some one else was trying to check in and was having similar troubles. Room was nice and clean. Breakfast was good but, service was almost NIL. Will not be back

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Bev E. Thank you for staying at the property. We are terribly sorry that you could not check into your room. I will look into why your room was not ready. The hotel's management are grateful that you enjoyed your stay and hope you reconsider staying at the property again. Thank you Bev E.

Everything was great, we were checked into the hotel promptly and had no issues with anything. We would stay again. Breakfast was complimentary and they cooked eggs just the way I asked. The bellman cheerfully greeted us at the front entrance and asked if we needed any assistance with our luggage which was very helpful.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Nancy M Thank you for submitting a review of the property through Tripadvisor. I am grateful to hear that you had an enjoyable stay and hope to see you again. Thank you for your kind words, Nancy M.

Had a lovely stay here this week with my dad and friends. Desk staff was very helpful and restaurant crew Jane was so polite and very accommodating. She gave us the menu and also asking if still we had our free breakfast coupon, she worried about it coz she said it's free. So i was ask the front desk staff and yeaaa we still got our breakfast for free :) We ate fresh cooked eggs, hasbrown bacon with toast and very good coffee yesterday morning which was very nice! excellent job for her kindness. We left a tip 10$ for her. We had room 207 and 211 it was modern and very clean and the bed was very comfortable. Would totally stay here again! Lenore K. Gladys Joseph

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Lenore K. Gladys Joseph, Thank you for your kind words and for completing an online review of the property. I am glad you enjoyed the service that you received at the hotel. The team at the property take great pride in knowing that our efforts don't go unnoticed. Jane will be informed about her politeness and efforts and we will inform the front desk of their efforts to. Thank you, Lenore K. Gladys Joseph. Troy Bird.

I enjoyed my stay with this hotel. they are presently upgrading the rooms throughout the hotel. very attentive staff and friendly. food was very good and attached bar was enjoyable as well. I will definately stay here again when in town on business.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Kevin M. Thank you completing a review of the Best Western Marquis Inn & Suites. We take great pride in knowing that our guests enjoy our service. Thank you for your kind words, Kevin M. We hope to see you again. Troy Bird

I was dining as this establishment and my server shanuck(I was later informed he is a supervisor) was extremely rude and ignored my table for several minutes. When I asked a lovely young waitress for a refill on my soft drink. He scolded her because it "wasn't her table". I felt extremely bad that anyone should have the burden of dealing with him. Rather than accept help he chose to scold his staff for providing the service I expect at a restaurant.

Hotel room i stayed in was quiet and clean. Staff were very helpful and always asked if i had a comfortable stay, I also noticed that they actually write down any concerns if there are any. Sharon and the restaurant staff are very friendly and provide excellent customer service.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Pam M. Thank for putting aside some of your time to submit a review of the property. I am pleased to know that you had an enjoyable experience. We strive to deliver a superior service and am glad that you have noticed. I will inform Sharon of this review so she can know how greatful you are. Thank you, Pam M. Troy Bird

When I pulled up to this property after my long drive from Edmonton I admit I was a bit dismayed. (However I was told that the exterior renovation is coming soon) The lobby changed my mind as they have clearly done some work on the inside. Samantha and Julie(a) at the front desk were great as well. Even if I was teased with an upgrade that didn't pan out. My room was really nice and quite big. One thing I prefer about renovated older hotels compared to new builds is the size of the bathrooms. This one had a great sized bathroom. My bed was super comfy and the TV was huge. I had no trouble with the wifi and parking was free too. They let the ball drop a bit on breakfast, it's partially included but not enough to satisfy you. Stop in, eat what you can and use that as a breakfast appetizer to get you on to your breakfast restaurant. I would stay here again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear PegLeg-and-SherBear. Thank you for taking the time to write a review of our hotel. Starting this summer, the hotel will be undergoing some changes to our exterior. Again, thank you for acknowledging the interior of the building. We take pride in our surroundings and do our best to keep them vividly pleasing. The service you received is what our team is trained to do and I am glad you enjoyed your room and your stay. Our entire team hopes to see you again. Thank you PegLeg-and-SherBear for taking the time to write such a great review.

I was at the terrace cafe restaurant last week. The service is very good. There is a gentlemen by name Shawnak he is very good in his work and had lot of knowing about his profession. He was very polite took care of us. The food is good and worth coming back.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Ajinkya A. Thank you for taking the time to write a review about the property. I am pleased to know that Shanak provided you with superior service during your time at the Terrace Cafe. Shanak will be informed about this review. Our team looks forward to serving you again, Thank you Ajinkya A.

the staff at this hotel are friendly and go out of their way to make your stay as comfortable as possible. the room was very clean and the breakfast was very nice. the bell man was very polite and was a very nice added touch thanks for the hospitality. we will be back

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Glen S, It is really great to hear positive guest experiences. This is exactly what our team works hard to achieve. I'm glad you enjoyed your stay at our hotel. The bell man was been a recent addition to our team, and a fantastic one at that. We really do all we can to provide superior customer service at our hotel. I hope that I see you again at our property. Thank you for taking the time to write us a review. Safe travels!

This is an older hotel that is long over due for the reno that is happening. My room featured mold along the edge of the bath tub. In the shower this morning the hot water faucet handle came off and rolled around the bottom of the tub. Classy. The staff on the other hand is quite friendly, although quite young and inexperienced.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear James C, Thank you for taking the time to write a review of our hotel. The complications with your stay are not a common issue here at the hotel. We take great pride in the renovations and service standards of our hotel. Nonetheless, I apologize on behalf of my team for your unsatisfactory stay. I will have my maintenance team address these issues right away. Thank you for bringing this to our attention. I truly hope you give us another chance to show you what a great place we are to stay at. If you have any further inquiries, please don't hesitate to contact me directly. Safe travels.

We had another good stay as the staff were all very friendly and helpfull. The Continental breakfast has several hot and cold items to choose from and is served in the resturant by friendly staff. The Hotel is located in a quiet area of the city.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Merv W. Thank you for the review about the property. I am glad you have had a great experience during your stay. We hope you will return again, so we can deliver our best to you. Thank you again, Mr. W. Troy Bird.

Great service with a smile and she's very nice, attentive and helpful crew. Even if we had a complain about our free breakfast to serve in our room the other day we still got a promo for our food. And that girl at the resto gives us a excellent and fast service, i actually want her give a tip but on that day i don't have cash.. I hope she still keep up the good work, and give a nice service to other guest.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Djohny Thank you for acknowledging Jane. We will be letting Jane know about her excellent performance. Our brand hopes to see you again Djohny. Have a wonderful day.

We were greeted with a door bell man and easy check in. Rooms were clean and accommodating for a family of four. A complementary breakfast included in the price of the room was above expectations with fresh cooked eggs, sausages, hashbrowns and toast. Also table service with hot coffee was lovely.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Reanne U. Thank you for taking the time to submit a review of the Best Western Marquis Inn & Suites. It is delightful that you enjoyed your stay at the hotel. Please contact the hotel and request for me, if you are needing further assistance for your future stay. We hope to see you again, Ms. U.

Stayed here for hockey at the end of january. Hotel is going through some renovations.... but that didn't change anything. Brecky was good except the portion is so small with little choices and the menu didn't have any options for groups on a budget. Tthe hotel has some great service tho. Front desk helped with our keycards more than anything. Did not make us feel like we were bothering them.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Chris C. Thank you for your input about your stay. I hope our renovations didn't take away from your overall experience and the professional service that we deliver at the Best Western Marquis Inn & Suites. Please stay with us again, Mr. C. Thank you. Front Office Manager, Troy Bird.

I stayed her Friday January 22nd, while in Prince Albert for business. I booked it because it was a Best Western, the rate was good, and they do business with me. I was pleasantly surprised all around! I had Room 225 with a King Size bed. Because of the large bed, and a smaller than normal room, the room seemed quite small, but this wasn't a problem. The heat worked very well while I had it on, but I turned it off when I went to bed, and the room stayed comfy all night. The bed was super comfortable! Nice firm bed with a soft top with a nice warm comforter on top. I always travel with my own contour pillow, so I can't speak to the pillows, but there were four of them for a King Size bed. Bathroom was a good size, shower worked very well, the bathroom fan and light switch are separate which is nice, so there isn't air blowing while you are showering. The only thing I didn't like in the room was in the bathroom. The bathroom sink, doesn't seem to be deep enough, so if you turn on the sink water full blast, the water bounces off the back of the sink and you have a wet stomach. Not what you want after your mid-night bathroom visit!! The décor was very interesting. Almost looked like something out of the 80's, or maybe they were going for the Retro look. The headboard, curtains, carpet were what gave me this feel. Still it was clean and comfortable! This hotel doesn't have a help yourself of various breakfast items, like a lot of other Best Westerns do, but instead, they have a free hot breakfast, which was very good!! I was very impressed with my breakfast of bacon, eggs, hash browns, and toast, and even more impressed with the young lady waiting on and serving all of the people having breakfast, with a great smile on her face! I hope that all the people who are getting a free breakfast like this, leave this charming young lady a good tip!! Will definitely be staying here on my next stayover in Prince Albert!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
At the Best Western Marquis Inn & Suites, our role is to deliver a superior customer service to each of our guests. We are glad you had a great experience and hope your next one will be a memorable one. Thank you for your response. See you in the near future. Troy Bird.

It is a bit out the way but worth it. Great staff excellent rooms and nice breakfast included. Better than I was expecting. I had a king bed and the flat screen tv was big to match. Very comfy bed and good heating in the room.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Victor L We are pleased to hear that your stay with us was enjoyable and noteworthy. Our staff hope to see you again in the near future. Thank you for your great response.

Arrived to the desk to find they had lost my reservation after several minutes the nice person at the desk was able to find me a room. When we arrived in the room it was in poor repair and not spotless. The washroom was dusty with spots on the counter, sink, toilet, and shower. The room was old with peeling wallpaper, and a strong oder of standing water. The heating unit had no thermostat so through out the night we had to get up to turn it either on or off to maintain a comfortable temperature. We were tired and it took so long to find another room in the first place we decided not to ask for a change. The breakfast was nicely done however with limited selections, the service was a bit slow but not terrible. I spoke with several other guests and toured some of the other rooms to find our room was in the OLD section and the hotel was undergoing some renovations to the rooms. Overall an average place to stay. I think our rating may have been higher had our room been new or the discount for the older room been deeper.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Your input is valuable to us, thank you for taking the time to write to us. I am terribly sorry that your experience was not up to the Best Western Standards. As you had noted, we are currently going through a transitional phase from the old to the new. Our Hotel's upgrades will be completed within the coming weeks and again are sorry for the experience you had. The problems with the guest room and restaurant will be dealt with, so we can serve a more superior guest experience. Please contact the hotel; ext 304, I will do my best to make it up to you.

I have spent a lot of nights in Prince Albert for business over the past year and I only stay at the Best Western Marquis Inn & suites. In 30+ nights at this hotel I have had very few issues, it is clean and the service is good

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Bill D, Thank you for taking the time out of your day to fill out a trip advisor review. I am glad to hear that the service is to your standards. The team works very hard to accomplish this goal. I am sure I will see you in your future travels to our city and hotel. Thank you for being a loyal guest to our brand. See you soon! Safe travels.

Make sure you book the king suit, this room is very big two rooms it has two TV's and it has a big massage chair in the living room area awesome. You get a free big breakfast. the staff are very friendly .Don't stay anywhere else in the city.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Dear Saskytraveller, Thank you for publishing such a positive review of our hotel! This is exactly what our entire team works hard to achieve. Superior customer service is our standard. I am glad to hear that you enjoyed your suite. The massage chair can be a great amenity after a long days drive. Glad you enjoyed it. I am sure we will see you again at our property! Until then, safe travels!

Excellent quick stay. Easy and fast check in and out. Actually the nicest Best Western I have stayed in. Convenient location, and a nice breakfast in their restaurant in the morning. Great value, extremely satisfied customer.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking the time to respond to our review! It is great to hear that you had a pleasant stay at our hotel. We hope to see you again in your future visit to Prince Albert. Safe travels!

I loved the King room as it had a separate area for the coffee machine and a stand alone unit for the fridge & microwave. There was a large table as well as 2 end tables with a bench to sit and remove your winter boots. The room was very nicely decorated and the bed was extremely comfortable. Great breakfast in the restaurant was included.

FaizGMSASK, General Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking the time to respond to a review of our hotel. I am pleased to hear that you enjoyed your king suite at our hotel. All of our rooms have been recently renovated and have some great decor! I hope to see again at our hotel. Safe travels.

Stayed in Prince Albert while visiting family and chose to stay at the best western as we were diamond members, since it was the month of December we were surprised by a gift since we were diamond members! How sweet of them! The front desk girls were very nice to us and made us feel welcomed, the rooms were spacious and clean and the free breakfast was another delightful treat as well it was a cooked breakfast and was tasty, the waitress as I don't remember her name was very helpful and attended to our needs. Overall the service and everything else was great!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again. Thank you.

I had the best time here, everything went smoothly from check in to check out. Front desk staff were friendly , the restaurant food was tasty, really enjoyed it. The rooms were very nice, the beds were comfy. I really did enjoyed myself while I was staying here! Housekeepers were nice and always greeted guests as they walked by! Very professional.... P.s I'd recommend this hotel to everyone.... It's lovely.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
thank you for taking your time to let us know that you enjoyed your stay! we strive to make every guest feel at home and we are happy to here that you had a great stay with us! thank you and we look forward to seeing you again!

I came here for a solo trip for business and didn't really expect the hotel to be as amazing as it was! Right when I came in I was greeted by a very nice bell boy who also offered me if I wanted help with my bags(loved the service). The front desk staff were very courteous and friendly and checked me in with no hassles and same with check out, the rooms were beautifully decorated and were spacious also well cleaned, overall I would rate my stay an A++ I know where I am staying when I go to Prince Albert again :)

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write us and let us know how your stay went! we are happy to hear that your stay was enjoyable we try our hardest to make our guests feel at home and we are happy to hear that we were able to pleasantly surprise you!

We stayed at the Best Western Marquis Inn & Suites for 2 nights. The front desk staff was very friendly and helpful right from the moment we arrived.We had booked a junior suite and it was very accommodating, clean and quiet. The bed was super comfortable. The continental breakfast was tasty. On Sunday morning, the breakfast was a bit of a wait in arriving but outside of that our stay was very pleasurable and all the staff we encountered were very helpful and friendly.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write us a review, we are happy to hear that you enjoyed your stay with us as we strive to make our guests feel at home. Thank you and we look forward to seeing you again :)

Really enjoyed it, kids loved it Really worth the stay. My family and I came to Prince Albert for a small family trip and best western was our first stop. Didn't take long to check in and settle everything, quiet and can sleep like a baby. Food is good, really clean, it's home away from home!!!

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to let us know about your stay! we are happy to hear you enjoyed your stay with us and had a great sleep! thank you and we look forward to seeing you again!

Nice and clean hotel, stuff is friendly, sleep like a baby, this is a Best Western Quality, what Im looking for all the time! I have a huge room, whit a massage chair, 2 tv, king size bat! Any time I go back to this hotel.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for your time in writing us. We are happy to hear that we are able to make your stay away from home feel homey, and comfortable. We look forward to seeing you again! thank you!

Went as a group and there were several reservation problems. The included breakfast worse than usual with very limited selection from a small menu. Fruit was not fresh. Fitness centre a disaster. Room only partially renovated and smelled bad, water damage. Cleaning staff incompetent. Beds were good.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write us. I apologize that your stay was not up to best western standards, and i thank you for letting us know. we will be looking into everything that you have mentioned to improve our customer service. thank you.

- Check in was an adventure...took way too long and staff didn't seem welcoming or that they cared - Was initially given a room that had the smell of smoke and I asked the front desk whether the hotel is smoke free. I was told that it was, but they agreed that it smelled. - Was given a second room and room was dirty (don't want to get into detail for your sake), tubs and sinks clogged, etc.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for letting us know about your stay, we will be looking into your stay and finding out why it was not up to best western standards. If you would like to contact me directly to talk about your stay I would like to find out how we could improve our service so that you may stay with us again. Thank you for your time in writing us and I hope to hear from you.

Love the room decor, very comfy beds, tv channels - meh, upgraded to a suite which was sweet! lots of room for luggage and/or kids to play/draw, quiet area of the city so not much traffic noise & close to timmies lol

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for choosing the Best Western for your stay in Prince Albert. we are happy to hear you enjoyed your stay with us and we look forward to seeing you again soon. Thank you.

I stayed a few nights at this hotel and it was amazing. They make you feel like your at home and they have really great employees that work there. I'd live in this hotel if I could and I can't wait till I go back. This hotel is one of the best I be to. The room service is really fast at things you need and the furniture is exciting to look at.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you. It is our goal to make our guest feel as tho they are at home so we are happy to hear that we may provide this service for you. Thank you so much and we look forward to seeing you again!

Front desk asked upon arrival in front of others checking-in "are you staying here alone?" Did not appreciate being asked this as a young, solo female traveller, may have posed a safety risk. Loud beeping noise every 10-15 seconds in hallway, that continued through the night. Loud radio woke me up at around 6 am, coming from adjacent laundry room. Poor lighting in room, black hairs from previous guest in sink.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
I apologize that you felt unsafe in our hotel, it is our goal to make sure that all of our guests feel at home. We ask how many people in the room to verify for fire reasons and for our free hot breakfast. I will be taking your suggestions into consideration and make sure that our front end staff is more aware of their surroundings. thank you.

Stayed here a few times when in the area for business-related travel; the rooms are comfortable, decent-sized and relatively clean. The wi-fi reception was spotty, at best. The staff seemed to be pleasant enough and not altogether inattentive, but owing to (in my opinion) a lack of experience, I encountered unnecessary delays in checking in and departing. The highlight is unquestionably the free hot breakfast options and the relatively central location for business appointments.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for staying with us at the Best Western. We are in the process of training new staff so we thank you for your patients. We will be looking into our wifi and updating our system to serve you better the next time you stay with us. Thank you for choosing the best western and we look forward to seeing you again.

I found this Hotel in the Prince Albert location quite pleasant. Since I was there on Business it was very close to where I needed to be during the work day. The only issue I had was the slowness of the 'WiFi' and the staff in the Restaurant were quite slow, other than that I would highly recommend this location.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for your time in writing us a review. We will be looking into our wifi and other issues you mentioned as well so that we may improve our customer service. thank you for letting us know, and we look forward to seeing you again.

I have never felt compelled to write a review of a hotel before. This hotel is an embarrassment to the Best Western name. There was blood and mucous splattered on the bathtub and toilet. The room was clearly not vacuumed for a month. Didn't notice the mess until the morning after I slept in the room. Got a room upgrade the next day.... to a room that still had a messed up bed and full garbages. Left my number for management, who didnt bother to call me. All staff members had no clue what they were doing. Gross. Never again.

During my recent business I was booked to stay at this location. While the place may have been a top of the line back in the 80's those days have come and gone. Both the condition of the rooms and decor show what must have been great in the hay-day. Privacy through the windows is a major issue, and trying to find enough outlets is a challenge. That said, the staff do indeed step up to the plate in trying to give the best customer service they can, even taking the time to find out I was on the night assignments, thus don't have housekeeping waking me in my sleep hours. Best Western needs to reinvest in the property to take best advantage of the calibre of staff this location still has.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for staying with us here at the best western, we will be looking into the windows and the other issues mentioned. We are happy to hear the the staff is going above and beyond for you! thank you and we look forward to seeing you again!

Hotel was a friendly place to stay with great staff. Nishant was a huge help and made my stay even better. Everyone was happy and greeted you with a smile, as you entered or left the hotel. Are willing to help and give advice when needed.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
We are Glad that we were able to make your stay very enjoyable, we try our best to make our guests feel at home and welcome. Thank you for staying at the Best Western and we look forward to seeing you again!

Reservation for Oct 16/15. The room was a family suite. The washroom and hallway were exceptionally cold. We actually chose not to shower because the room was so cold. The bed was comfortable. The toilet was plugged on arrival. I called to get the toilet unplugged but no one came to fix the problem. We ended up having to use the washroom in the conference room area. On checkout, we expressed our frustration with the lack of attention to the plugged toilet and the only reponse was "Oh". When we were walking out there was an awkward late apology but certainly no effort to remedy the situation. A non functioning toilet is like not having a bed in the room. Prince Albert Best Western is not the place to be

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
I apologize that your stay at the Best Western was not up to our standards, it is our goal to make sure that all our guest enjoy there stay. We will be looking into the issues that you have mentioned to ensure that these do not occur again. Thank you for bringing them to our attention. If you have any other concerns please do contact me directly. Thank you.

Hotel is nice, is clean and generally they try to do what they can to help you make you happy. We have stayed here several times and usually do not have any complaints. The free breakfast is all right, considering it is free and is a hot breakfast.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for choosing the Best Western as your go to choice for a hotel in PA. We strive to do the best we can for all of our guests and we appreciate that you have noticed this. We look forward to seeing you again! thank you!

Over the last 5 years I've stayed at Best Western Hotels exclusively because of the staff's professionalism and courteous customer services in doing all possible to accommodate my schedule and accommodation preferences. I would and have recommended Best Western to others and the companies I've consulted for over the past few years. Keep up the great work.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
thank you for being a loyal Best Western customer! we appreciate your business and we are happy to hear we are a good home away from home! we look forward to seeing you again!

Upon arrival August 2015 the check in went very well the staff at the front desk were very friendly and polite made us feel welcome. Great free breakfast and service. Rooms very clean rooms comfortable and cleaning staff were great. Would I stay here again? Would I recommend this place to anyone? Yes hope you enjoy your stay I know we surely did. Safe travels everyone.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write us! we are happy to hear that your stay was awesome and we look forward to seeing you again the next time your in Prince Albert! thank you :)

I have tried other hotels in Prince Albert, but once I found the Marquis Inn & Suites it is now the only hotel I use. The service is fast and friendly, the rooms are spacious and comfortable. I travel to PA almost weekly for business and the Marquis Inn and Suites is now my second home. I recommend this hotel to all visitors to Prince Albert.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for choosing the Best Western Marquis Inn and Suites! we are happy to hear that we are a great home away from home! we look forward to seeing you again!

The rooms have been redone and are very nice. WiFi is okay, at peak times it horrible (drops signal). Front counter staff very nice. The lady at restaurant was super nice! Breakfast was good and very fast! Large TV and big bathroom. I have stayed a week and only once I needed my room attended for towels( light cleaning). When I got back from my day away, half my towels were never replaced (old ones taken but new ones MIA) and I had no toilet paper?? The cleaning staff is VERY slow. I got a knock on my door at 5:30pm and they were still cleaning rooms till almost 6:00pm. On my first day I had to take quick look under my king bed because it would not work (reclining bed) and I found old food and dirty Q -tips from previous guests :( The price is very good, but not impressed with cleaning staff. The pic is from my window( north side). I didn't expect an ocean view, but the roadway inches from window was horribly noisy. Very busy roadway. Loud mufflers and stereos till late was getting tiresome, especially since the speed bump is located at my window so vehicles slow down at my window.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write us, I apologize that your stay was not satisfactory. Thank you for letting us know so that we may address the cleaning staff in the proper manner. I hope that you will be willing to give us a second chance to see our improvement. Thank you for staying at the Best Western Marquis Inn and Suites and we hope to see you again!

This stay at the Best Western was the worst of all my trips to PA. The first problem was over a fridge. The staff was too busy to see if a fridge "could" be available - saying they couldn't get to it for 5 1/2 hours. Another problem (of several) was when the cleaning staff threw out a steeper basket for my tea mug. When I called the front desk to complain, I was told the manager would only call me during my work hours. When I said that wasn't possible, I was told nothing would be done about my damaged to-go mug. This hotel is noisy and the restaurant is terribly slow. I won't stay here again.

FaizGMSASK, Front Office Manager at BEST WESTERN Marquis Inn & Suites, responded to this review
Thank you for taking your time to write to us. If you would like to contact me directly I would love to have your tea to-go mug replaced. I apologize that your stay was not satisfactory, we will be looking into your situation to learn. I look forward to hearing from you and again thank you for taking your time to write us.