Best Western Plus Executive Residency Pottstown

Entry the hotel is nice and well put together. Staff was nice. But when we checked into our suite,it had a terrible smell of smoke /cigarettes and it was absolutely filthy. Our feet stuck to the floor. There was some sort of sticky substance dripped down the kitchen cabinets. The frig wasn't wiped out. The hallway mirror was filthy. There was hair in the shower, as well as pink marker wrote on the glass shower door. We asked to be moved which we were after an hour of trying to figure where to put us , but they could not accommodate us into another suite for our family. We had to be put into two separate rooms on 2 separate floors. They were not as dirty as the suite, but they still were dirty, with particles on the floor, game pieces on the floor from the last people , hair in the shower, and bugs in the bathroom . Overall unhappy with this facility and its cleanliness . Also, they only serve breakfast from 7 to 9 and on a weekend that we were there they had multiple sports team in and at 8:30 there was a line for breakfast and by the time we got up to the front the hot bins were empty and the staff was not making any more because it was 850 and they shut down at 9. On a sidenote, the exercise equipment is acceptable. However, there is no wipes in the room to wipe off any of the equipment after it's been used which is very unsanitary.

Shame on u Best Western Plus. If u allow someone to use ur Brand u better hold them to a standard. Dirty Dirty, Dirty. Show that u care maybe just a little. Dead Bugs everywhere, warm water at best, terrible Breakfast. C'mon you bought “Great Value” brand yogurt. Nothing against Walmart but someone bought yogurt at Walmart and transported it in ur personal vehicle to serve to the public. Shame on u Health Code Violator!!!

I would recommend avoiding at all costs needs new management and owners.Awful service be prepared for the price to be double at check in, bug infestation, black mold customer service is a scam we still want a complete refund because we showed up to these awful services

The room was nicely designed, but upkeep was clearly lacking. The bed was comfortable and the room was quiet, but the sheets were wrinkled and I couldn't tell if it was a lack of ironing or ??? The shock was in the morning when I pulled up the shade and there were over a dozen large dead bugs on the window sill that looked like cockroaches. Clearly housekeeping was not dusting the window sill! Also, there was visible dust on the floor. and the desk lamp was missing.

The night attendant was not friendly, never smiled or showed appreciation for my business when I checked in. The kitchen had a full coffee setup, so we helped ourselves, she came over to yell at us, "that is for the morning" and turned off the nights. The lobby bathroom was filthy, and the hallway rugs were dirty.

The front desk made us wait two hours for a room. While waiting in the lobby for two hours, we watched the same front desk person give away 17 rooms to other people. Finally, the front desk guy decided to give us our room. As I am getting undressed and am fully exposed, the front desk man walked in and saw me completely naked and made me cry. My husband left the room to talk to the man at the front desk, and he literally ran away from my husband. After my husband talked to him at the front desk, he said he NEVER CHECKED THE ROOM OFF AS CLEAN BEFORE GIVING IT TO US. Then he said he would contact the manager and that they would talk to us in the morning. When we came down in the morning, the manager never heard about what happened to me and refused to give us a refund. She told us she would take down our number and have someone else contact us. Of course, nobody ever did. I never stayed at a best western before and never will ever again after this. We got married the day before and this was supposed to be our first cute trip as an official couple. Now I am humiliated and scarred and I can't believe how we were treated.

Not pet free at all! It's advertised online as pet free but it is not. The first room was so disgusting and filthy we couldn't stay in it. The door on the second room was so hard to open and close my husband had to do it for me. Luckily there wasn't a fire when he was away from the room because I wouldn't have been able to get out! We were there for four nights and not once did housekeeping give us fresh towels or even empty the trash cans. The internet doesn't work well at all. If you need to conduct business, you won't be able to. The exercise room was filthy and the sanitizing wipes were dried out, it smelled and there is no AC.

Very good hotel, super clean and neat, the check in was easy and quick. The location was kind of fine too and close to a lot of things on 422, but a very poor breakfast and there weren't hardly anything 15 mins after it opened.

Tried to charge us 25.00 to check in early Had no crib as requested Pool broken and not listed as such on website Breakfast was not good Out of many items Many items stale and not fresh Unhelpful staff

The king suite was clean and it was a perfect size with a couch. The shower had good water pressure and plenty of hot water. They provided soap, shampoo, conditioner, lotion, coffee, and tea. Plus the have a great breakfast from 7-9 AM. It is close to SoulJoe's and was perfect for us.

Excellent...room, staff and pool. Breakfast could have been nicer. Really no choices, no fruit walmart brand yogurt, we just ended up skipping breakfast. Other than that very nice. Room very nice with a small convenient kitchen.

This was 3rd BW during the week. Stayed 2 nights in July 2023. Found hallways dirty & stained. Surfaces in room needed wiping. Have photos of hallway, cobwebs on wall, backed up bathtub, broken shower faucet, & damaged bathroom door. 2nd morning breakfast at 7.15am consisted of scrambled egg, few yogurts & toast/waffle mix. No sausage/bacon, fruit or muffins. I guess they had run out by Monday morning. Receptionist at checkout was missing. Needed FaceTime to review billing.

Pool was not open in June. No Cream Cheese for the Bagels, No syrup for the waffles, Only one kind of yogurt and only 5 of them, the breakfast was not satisfactory. Lady in the front booth referred me to the kiosk, while she was texting or heavily involved doing something her phone. A man in a computer, he was nice but who wants to talk to someone in a computer! Kiosk is not Hospitality! Maybe a kiosk would be ok for checking out or anyone who chooses to use it BUT when there is a person behind the desk and they ignore you and then when they do finally acknowledge you, they tell you. "You can use the kiosk". I was the only one there. No line! Air in my room did not cool below 78 and it was 85-90s out. Super uncomfortable to sleep. The hotel was booked and I was told maintenance would not be back until Monday, there was nothing they could do until everyone checked out on Sunday. Front desk also called during our first night at 12:15am! When you get in from a long 9 hour drive and need to be up super early, thats unacceptable. To let me know one of the two elevators was out of order working (it was working by morning). Now that I think of it, that means maintenance was there! I have stayed at Best Western's before (7 times this year until July 11th) BUT this trip was just a hot mess. Our travel teams used Best Westerns for tournaments. Thankfully house keeping told me I could check out a day early. Yes Housekeeping because again No one was at the front desk. The only thing this hotel had going for it, was it was clean. Ugh Hot mess!

Normally, I don't stay at best Western, but due to its location and availability I took a shot. Arrived at the front desk and check in was OK. Although, I did have a hard time understanding him due to English being his second language. No biggie. Then I walked down the hallway, and was stunned at the amount of stains and fill on the carpet. From spilled paint to leftover food and dirt. It was disgusting. Then I got to my room. My shoes stuck to the floor as it was sticky. The sheets look cleaned but the mattress and couch were stained. The bathroom was disgusting. I normally don't leave bad reviews but this warranted it. I will never stay at this hotel again.

Im not sure where to start on this review as everything about the stay was horrible. It started with a virtual check-in to not having anyone available to assist. The bathtub had hair in it. The toilet tank was loose and leaking. No person was operating the front desk other than a person on camera who could not help us because he was not on site. There were people outside our window until late hours having a party and the door by our room was blocked open. We felt very unsafe.

Staff were extremely rude and were not willing to help. Sheets and floors in room were dirty Hallway trash and towels were left out for entire day. Pool was green and closed for at least 2 weeks according to guests Breakfast was horrible - eggs dried out and burnt at times. Waffles cooked unevenly. Each day there was no yogurt available Only guaranteed at times 1 new towel Staff were often on their phones Hot water in sink was scolding hot. Had to make my own bed with the new sheets they gave me since the other ones were stained. Having working in hospitality before this was the worst hotel I have stayed at by far.

The floor was dirty, the heater didn't work properly, the shower dispensers were empty, breakfast was sparse, there was no live person to watch the front area for people coming in or to check you out. Very disappointed. We always stay at Best Western. Never again at this onev

Rooms are very clean, customer service was good & the cleaning people were very friendly & smiling a lot , there's no carpeting throughout the rooms, I believe people live here? It was a lot of families here. For the most part I was happy with the hotel, it was close to the venue we were going to visit. Only thing, it was noisy with the other customers letting their doors slam shut all night & morning. But I would consider stay here again.

As a travel nurse I have stayed at many hotels. The staff at this hotel will do everything possible to make your stay wonderful. There are renovations going on in the hotel and management seems to actually care about what happens to the hotel. The staff is wonderful and willing to help from housekeeping to the front desk.

The place needed help. Wall repairs, carpet cleaning, paint, etc. Room had sticky substance on end table. Breakfast was without any protean or potatoes. Scrambled eggs only. Was due to spend five days but checked out the first morning.

Do not stay at this hotel if you want to sleep and feel safe. The hotel is run down, terrible customer service and amenities are a joke. I stay in hotels all over the country and by far worst experience on a recent trip

The room was fairly clean but had several dead flies throughout the room. Was not informed we would not receive any cleaning service unless requested. Only one elevator worked. Beds were very comfortable and great coffee.

The hotel recently implemented some new changes. The first is a guest kiosk at the front desk. That kiosk is aggravating at best. I stay at the hotel every week and the staff knows me by name. My usual check in is to say "Hi, I have a reservation and their response would be "Hi, Mr. XXXX, here is your key card." The entire exchange might take two minutes.Now, not only does it take considerably longer but it does away with the human element. I understand making do with less but I feel that the money used for this kiosk could have been used more wisely elsewhere. The second change that was made was that there are no hot breakfast items available anymore. No longer will eggs or bacon or sausage be offered. I wasn't really happy with this change either. The staff from the front desk to housekeeping are wonderful and have akways helped me in anyway possible

Room was clean, but be aware you are right by the highway and you will hear it. Also the doors to the rooms slam shut so your stay can be noisy. They did provide breakfast daily which was nice. In order to stay connected to WiFi it required you to connect every time you wanted to use it but was glad to have it.

Stayed in town for a girls weekend and visit to the Pennhurst Asylum. We were very happy with the BW Plus (as we have all been hoteliers for 20+ years, we are a little picky) - the staff were friendly, the room was clean, the beds were very comfortable and the breakfast had a nice variety of choices. We plan on making this trip again and will most certainly be looking to repeat our visit here!

I work as a travel nurse in the ER of a local hospital. The hotel is less than 1 mile away from the hospital making it convenient, more than that though is the staff. As a traveller, I stay at many hotels but here the staff has made me feel welcomed and always ask me how my day went. It's important for me that I have a quiet room since I'm only there to work and sleep, and I have never been disappointed.

Rooms were filthy urine stains on sheets floors filthy and switching rooms that bed had blood stains garbage in hallways and elevator I will never stay here again. What a shame because the hotel has potential.

Location was great, easy to get to and felt like a safe area. Check in was fast and easy, we had to switch rooms because TV had no cable and even that was fast and easy to do. Staff at this hotel are great always greet you with a hello and a smile.

Came for business this past weekend and the rooms were filthy. We were moved once to a so called clean room and placed into yet another dirty filthy room. Floors were dirty. Bathroom was absolutely disgusting with cigarette burns on the toilet seat. One bed looked as though it had been slept in. Dust everywhere. The front desk offered to move us again but it was just getting worse as they moved us. Shame on you Best Western. We literally slept on top of the blankets and laid on our own clothing. If it wasn't for the rest of the hotels being full we would have walked out.

I am not picky when it comes to staying in a hotel as most of the time is not spent in a room. However I do expect my room to be clean and my key to work. I stayed 2 nights for an event and the location was close to the event. When I went to my room I noticed the sheets had stains, hair in the shower and the halls were dirty with paper and trash all over. I paid for 2 nights and when I returned to my room on the 2nd night my key had been deactivated and my registration card had been taken down. There was no reason as to why and the front desk was able to reactive me a key and I returned to room. The staff and the breakfast were good but, the cleanliness and smell made it hard to enjoy, some of my group had to change rooms due to the cleanliness and one of the suites we were in had food splattered on baseboard behind trashcan, no paper towels of dish soap in suite to clean up mess. For the price that I paid I expected more.

Stayed at this hotel for a car show that was held in town. I was very satisfied with the cleanliness and service at this hotel. The pool/patio area was well kept and there were two grilling areas available.

My husband had a commitment to be in the Pottstown area Friday evening and all day Saturday. During my inquiry regarding hotels in the Pottstown area, I was told there was "only one decent hotel." Best Western wasn't the one mentioned which was a big mistake, in my opinion! Based on calculating the distance from the Best Western to the event, it appeared to be a five minute drive, though in actuality, it was more like 10-12 minutes. I was able to book the hotel with no problem other than having to call the toll free number. There was no answer when I called directly. However, I was able to book the room and use our AAA card for a discount. Initially, the plan was to stay overnight and check out on Saturday morning. Check in was a breeze. The front desk personnel was efficient and pleasant. The elevators (there were two) were fully operational and without issue. Our room was adequate and clean, though a king size bed rather than the two queens was preferred and I believe would have been just a tad bit less expensive. There was a mini fridge and microwave. One problem was the dispensers in the shower, labeled body wash, shampoo and conditioner. Another was the ice maker on the second floor. They were not operational. A call to the front desk revealed that the dispensers needed refills, and were on order, though they appeared to be full. I could, however, come to the desk for that type of amenity, if needed. The third or fourth floor is where ice makers were available. Thankfully, my husband had his own body wash and I had brought along a bar of soap, among other things...you just never know, right? Oh, and be careful with the hot water faucet, it's really hot! Returning from the first night's event, we decided to request another night. It just seemed like the thing to do for convenience sake the next morning. We were quickly obliged. Breakfast both days was the usual fare, with coffee, tea, juice, milk, waffles, bagels, other assorted breads, eggs, grated cheese, sausage (not sure if they were pork or not since we didn't partake), hot and cold cereal, with toppings for the hot individually packaged cereal) and fresh fruit. Oh, while we didn't take advantage of the outdoor pool since our plan was to only stay one night and check out the next morning, that pool looked very inviting, especially based on the current heat advisory in the area. Check out was without a problem. I inquired about the current promotion of staying two nights, get a third free and my husband was quickly enrolled. Based on this experience, we will stay again at a Best Western and hopefully have as decent an experience there as we did here. so while the rating should be good, based on the above indicated issues, there wasn't a good rating from which to choose. And our stay was above average.

The stay was good , the pool made it even better and more enjoyable for me and my family to stay at. We will be coming back again . Thank you for a good experience and a memorable stay me and my family won't forget .

What a gem, great location, with an easy on/off to major highway(422), close to downtown, very clean, well managed and friendly. Everything needed for a safe and happy stay at this location. I will absolutely stay here again.

I'll make it short: dirty stained sheets, phone didn't work, construction noise (very loud) from 8am to 8:30pm. Not for me. Hotels are for a clean quiet place to stay. Best of all only Taylor the young girl at the desk in the Eve was willing to make or try to make things right. The owners or manager didn't care. I was told they are renovating and can only get the contractor during those hours. What! 8am? I was right underneath the room being renovated. Never again!

Very poor-quality service. Served already used packets of sugar, creamer in the room; all dispensers in the shower that was supposed to have soap, shampoo and conditioner were completely empty; very difficult to open the shower door from inside (heavy glass with no handle); On the good side - bed was comfortable, air conditioner worked

The first thing I noticed when I arrived was there is no smell at all. No deodorizers covering up anything. So, I had no allergy symptoms nor did anyone else in my group. Before I arrived, someone answered the phone whenever I called, which saves me time. The front desk was always manned, with pleasant people ready to help. And the bed was very comfortable with wonderful linens. The fact that everything in the room worked properly and was clean, with adequate space, was appreciated too.

It was okay to stay. Wish I had asked for a handicapped room. All rooms have walk in showers but they Re not handicapped as they have no shower safety bar. Had to go buy a suction one to mount on the glass door.

This hotel is completely remodeled on the interior and is very welcoming. The hot breakfast really hit the spot. Who doesn't like a hot waffle on a cold morning? The room was very comfortable and the bed was like a cloud. Front desk staff was amazing!! I agree with other reviewers who say to ignore the bad reviews and check it out for yourself.

I have stayed at several hotels in this area. Many were overpriced during this particular week and as I was only staying one night refused to pay nearly $200 for a night. This hotel popped up with average ratings, but had been newly renovated. I read the reviews and replies and was a little hesitant to take a chance but the cost was decent for one night. I was impressed and will stay again if they continue to keep prices down. I only had a few minor issues but overall the room, hotel and staff were pleasant. I liked not having carpet in my room. The only small issues I had were with the swept dirt being left at the doorway, no "Do Not Disturb" sign, and the toilet keeping the the bathroom door from opening all the way. For a one night stay, no big deal but as I do sometimes come to the area for multiple nights, these could become an issue. My wishlist would include a little bit more breakfast offerings, but that is minor. I will not hesitate to stay again as long as they continue to do their best.

We stayed at this location with a large group of over 20 people for an event in the area. The hotel manager was very helpful and arranged to have most of us located on the same floor and area. She also allowed us to use the lobby area for a birthday party and gave us wonderful information on places to eat in the area. We were a bit nervous as the hotel didn't have the greatest reviews but we had a wonderful weekend and very helpful staff. The hotel is set in an industrial area but stores are only a couple a miles from the hotel.

Needed a hotel close putting flooring in and walked in explained and was very happy quite and spent sometime with the grandkids watching movie eating popcorn we had a blast. Kids wished it was warmer but enjoyed the waffles you can make. Taught my oldest granddaughter how to make one.

It is not a plus or executive hotel. It's just a hotel. The coffee dispensary tray was missing. The dispensaries in the shower were all empty. The door to the bathroom would not open fully. Room 230 is directly above landscaping lights that shine directly into your room at night. The blinds do not mask them on each side.

The hotel staff is very friendly and doing their best, but there is a lot of little annoying things wrong with the hotel during my visit. Dirty dishes in the room, no soap shampoo in bathroom, out of about everything including silverware at breakfast, the lobby door is broken only one elevator works and so on. They just need to fix a bunch of things and maybe get a little more staff to keep up on things.

Do not let the hotel official photos fool you! This place maybe was renovated sometime recently but it's still pretty much a dump. The elevators are terrifying. The 2nd floor hallway smelled awful like smoke or weed or who knows what else. We only booked this hotel because we had to be at a nearby sports facility in the morning and the weather was going to be bad the night before. There were other hotels in the vicinity, but this one was slightly less. I thought, this was renovated so how bad could it be?' The answer is bad, really bad! Always spend the extra $30 to stay somewhere else. The room was remodeled but not very well. In every wall I could see it looked like someone spilled drinks all over them and just left it without wiping or cleaning. The shower was redone too but there was messy sealant all over and the floor looked like someone walked all over it with some that stained it. The room to our door was t cut right and had cracks all around it like someone could peep in from the hall if they wanted to get that close to the dirty floor. I had my 12 year old daughter with me. The moment I turned off the tv around 10, it sounded like a prostitution was at work literally outside our door. Like, I cannot even explain how loud this was and disturbing. I gad to turn the tv back on and up and left it on. Needless to say, I didn't sleep well. Also, free breakfast is advertised. It's just a basket of cheap granola bars. Please take my advice and if you are not a drug dealer, prostitute or homeless, stay anywhere else!

This hotel was in the midst of remodeling and this should have been told to guests booking ahead of time. There was no bar soap in the room, no vending machines, the ice machine wasn't installed yet, no do not disturb signs, no pens, paper or Bible were in the room. It was extremely hard to get help or find the desk clerk during my stay. The snacks were non-existent and the debit machine to buy refreshments was hard to understand and the clerk offered no help. This motel was in the midst of converting from a Days Inn to a Best Western. I except much better from Best Western than what I received. I informed the desk clerk upon check-out about the issues and he did not seem very concerned nor did he offer to any discount for the shoddy motel that I stayed in. I would definitely not recommend this motel to anyone staying in this area. There are a few others just a few miles away that are much better.

The hotel is off the main drag which means it it relatively quiet. The area looks sketchy but seems safe. The hotel is undergoing a major upgrade so there is a lot of construction dust in the air and material all over the lobby at the time of our visit (Feb 2020). Staff was very friendly and accommodating. we had an upgraded room which was very nice. Breakfast was nothing to look forward to.. Better to go out. Selections were very limited - Carbs only.. possibly due to the renovation.. Best to eat elsewhere.

I can't say anything negative about this place...It's no frills for sure...but clean and comfortable...Slept great. employees very friendly. We went to a New Years Eve party at Sunnybrook Ballroom which is close by..great restaurant.

From research we have done, this is the best hotel in Pottstown. They are renovating presently, but the next time we stay we probably will see a big change. Things aren't terrible now, but they could be a bit better. The staff is very nice and will help you in any way.

There was alot of construction and the shower curtain had holes bad stains. The bathroom shower ceiling felt like it was going to fall in on you. Seems like they started work in common areas, but should have started with the bathrooms.