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Best Western Hotel Port Huron Blue Water Bridge, Port Huron

4.0/5  - basé sur 686 notations.
2282 Water Street, 48060-2428, Port Huron, United States - visualizzare mappa

Fermati in Michigan presso il Best Western Port Huron Blue Water Bridge, hotel rinnovato di recente e affacciato sul fiume Black River, vicino a Lakeside Beach, al centro storico di Port Huron e alla McMorran Place Arena. Benvenuto al Best Western Port Huron Blue Water Bridge, situato vicino all'Interstate 94 a Port Huron, Michigan, conosciuta come "la capitale marittima dei Grandi Laghi". Gli ospiti che soggiornano in questo hotel si troveranno in una posizione ideale, vicino al centro storico di Port Huron, ai porticcioli turistici del lago, al ponte Blue Water e ai musei di Port Huron. Il Best Western Port Huron Blue Water Bridge è orgoglioso di offrire 63 camere rinnovate di recente e dotate di televisione via cavo con HBO® e accesso gratuito a Internet ad alta velocità. Gli ospiti potranno gustare ogni mattina una colazione completa gratuita con piatti caldi e freddi. I servizi aggiuntivi di questo hotel di Port Huron includono piscina coperta, palestra e strutture per conferenze e meeting in grado di accogliere fino a 50 ospiti. Il Best Western Port Huron Blue Water Bridge è vicino a numerose strutture per attività all'aperto estive e invernali, tra cui la pesca, il golf, la nautica da diporto, la visita dei fari locali e la scoperta della storia marittima di Port Huron. Questo hotel del Michigan è la scelta di alloggio perfetta anche per coloro che partecipano alle gare di motoscafi da Port Huron a Mackinaw e ai tornei di hockey, per chi visita Fort Gratiot oppure viaggia dagli Stati Uniti verso il Canada per vedere le Cascate del Niagara o per raggiungere Toronto. Se cerchi camere ristrutturate di recente, un servizio clienti di qualità superiore e una posizione favorevole a Port Huron, prenota oggi stesso in questo hotel di Port Huron!

Best Western

Hotel Port Huron Blue Water Bridge

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basato sul parere di 687 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
335
Molto buono
246
Nella media
62
Scarso
23
Pessimo
21
CONSULTARE I PARERI SU
Affari Affari
61
Business Business
42
Da solo Da solo
50
Di coppia Di coppia
142
In coppia In coppia
250
In famiglia In famiglia
239
Viaggio con amici Viaggio con amici
61
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Not your typical Best Western level of quality"

2
11/07/2018

Reservations were easy enough and upon arrival late Thursday evening the front desk clerk, Ron, took very good care of us. My wife and I were quite surprised to learn that this was a pet friendly hotel which explained why there were so many dogs. Ron explained that dogs are kept on the 1st and 2nd floor and since we were on the 3rd floor we shouldn't have any problems. We don't begrudge anyone having pets and think it's good that some hotels choose to be pet friendly. However, no where on this hotels web site did we see any mention of it being pet friendly. Maybe we missed it. Since we didn't have time to make other arrangements we went ahead and checked in. When we entered our room the smell of stale cigarette smoke was almost over powering. Both my wife and I are ex-smokers so we recognize the smell. Obviously in this hotels past they allowed smoking but when they decided to go smokeless they forgot to detail clean the room. My professional work experience could tell them how to get rid of this odor but it'll cost 'em. When we mentioned the smoke odor to the front desk the next day they gave us a can of smoke eliminator spray. It helped a bit. Water Conservation - There was a placard hanging on the towel rack explaining the need to conserve water and help protect the environment. Towels on the floor meant "replace me". Towels hanging on the rack meant "I'm still ok". This seems like a reasonable policy. After all, we don't replace our bath towels every day at home. Why then did the housekeeper replace all the towels every day regardless of where they were? So much for following their own water conservation policies. Otherwise the housekeeper did a really nice job and we left her a good tip. Carpet - The carpet in our room hadn't been cleaned in Lord knows how long. Don't wear white socks when walking around the room; they won't be white for long. There was also a large red stain in the middle of the carpet; looked like cool-aide. Bathroom exhaust - This was a noise maker only and didn't evacuate any bathroom odors or shower humidity. I confirmed this by hanging a single piece of toilet tissue along the bottom edge of the door. Normally the inflow of air would move something as light as this but in this case the tissue didn't move at all. A/C - The dehumidification properties of our room AC was, let's just say, pretty poor. Here again, I can show the hotel how to fix this but not for free. Do some maintenance Mr. General Manager. You're equipment will last longer and perform better. Maintenance - Why is it so many hotels/motels, including this one, forget about maintenance. The elevator was so slow it was faster to walk the stairs. The floor in the elevator was a sheet of linoleum from a hardware store and the edges were trimmed out in poorly applied black silicone sealant. Cleaning the elevator...it never happened in the 5 days we were there. As for the parking lot, the parking stripes were just about invisible. How about repainting the stripes once in a while. It might make your facility look a little more professional. Staff - For the most part everyone was very friendly and professional. We only saw one exception to this at breakfast on Tuesday when an employee helping out with breakfast. Her attitude and demeanor screamed that she simply didn't want to be there.

"Conveniently located off Highway 94 with views of the Black River"

5
09/07/2018

Our room was located at the back of the hotel with a wonderful view of the Black River. The hotel was full but we would have never had guessed that because our room was so peaceful and quiet.The hotel was easy to find, being located just off of the Highway 94 ramp, A Cracker Barrel is conveniently across the street. The hotel staff were all very friendly and helpful. Our room was very clean. If we are ever down that way again, we will definitely stay at the Best Western.

"Try it, you will like it!"

4
09/07/2018

When I am traveling there are 5 things I look for in a motel room. And how this Best Western stacked up. 1, Location - On the way, not out of MY way (this worked for me, but who knows for you). 2, Friendly helpful staff - Have it in spades here. 3, Comfortable Bed - I slept like a baby. 4, Good shower - It is high enough to spray on my head, not just my tummy. I'm 6'3" 5, Breakfast with protein - Complimentary with good selection. I will suggest to friends and family.

"Never again."

1
09/07/2018

We made reservations 2 months in advance for a family reunion. 5 days before our trip my husband's grandfather passed away, so the reunion turned into a funeral. Very, very sad time. So with knowing that you can imagine the grief we felt when checking in, only to find that the previous guest who had had our room smoked cigars or cigarettes and the staff decided to spray some awful cleaner to cover the odor. My son has seasonal asthma and strong smells can set him off as well. Not that the smell wasn't enough to gag anyone who entered. And since the elevator was broken we hand walked everything up 2 flights of stairs before discovering the odor. When we asked to switch rooms, we were asked to pay a $48 upgrade fee. We couldn't walk away without paying the balance for the booked nights. So we paid the fee, deciding to talk to management in the morning - did I mention this was at 2am after driving 13 hours??? The next day, the day of the wake, I spoke with a supervisor who waived the upgrade fee and said the suite was booked and we would need to switch back to a standard room later in the day. Ok, that seems reasonable. About 8pm---while with family at the funeral home---I get a phone call from the hotel, same guy that checked us in originally, asking where we were and when we would change rooms. I simply said we would be there when we got there. Finally about 11, we got back, wiped out, he had new room keys, so we moved from the suite to a standard room with a water view. Ok, seems fine. As we were walking out of the building the next morning---on our way to the funeral---the same guy told us the water view room was booked for that night and when we get back from the funeral we'd need to change rooms again. Being so upset, we said whatever and left. When we came back that night obviously distraught, the new night person moved us to a standard room. With all the room drama -That's 4 rooms for those keeping track- and emotional family time we really wanted to stay another night. So on the might we came home from the funeral I asked if we could add one night to the room we were moving into, sure no problem. The next morning my husband goes down for coffee and the supervisor gave him the bill for the additional night and the previous nights. While it shouldn't have been a surprise, the bill was wrong. When we added another night, the night clerk changed our room rate to $150 instead of the $98 we booked. SO MUCH DRAMA. I canceled the additional night told the supervisor it was the worst experience I have ever had and asked for the owners information. Thankfully she corrected the bill. NEVER, EVER AGAIN.

"Good location and Friendly Staff"

5
07/07/2018

I recently planned a very last minute trip from Pennsylvania to Michigan and booked this hotel the morning of the day I arrived. I was not disappointed. I arrived and was greeted by a friendly and helpful front desk clerk who checked me in quickly and made sure to tell me about pool hours and breakfast hours. When I booked the hotel I joined the Best Western membership club so I was also given a priority parking spot and got to check out at 12. Great bonuses and reasons I'll look into staying at Best Westerns in the future. As for the hotel itself, my hallway had a slight smell that night, but it was gone the next day so I'm not sure what it was, but it didn't affect the room at all. The room was spacious and the bed comfortable. The shower was great as I usually don't like hotel showers because of lack of water pressure. No such problem here. The breakfast in the morning was usual hotel breakfast which was kept supplied despite the large number of people. I would stay here again.

"Golf stay!"

5
01/07/2018

Always a great stay at this Best Western. Comfortable beds and a great breakfast. The staff are always polite and accommodating. Highly recommended. Wifi works as expected and the rooms are quiet. Great value for the dollar as well.

"A great stay"

5
01/07/2018

Efficient check in, nice staff, clean property. The property appears to have been renovated within the past few years, so everything was new. The kids and I enjoyed a swim in the pool, all while getting clothes washed with the on site laundry. The business center has 2 computers and a printer available for guest use. The property was close to many dining options and they have information and maps at the front desk to ame it easy ti find places in town.The staff was great at stocking the breakfast bar in the morning and keeping things clean. Although we only stayed one noght while passing through, I definitely would stay at this property again if we are in the area.

"Clean and comfortable"

3
30/06/2018

After travelling across the border, we needed to stop for a rest and this place was our first choice. Although the room was updated, spacious, very clean, and comfortable, our AC unit did not work. It was so warm in our room that sleeping was tough. I let the staff know as we left in the morning.

"Great hotel, Super staff, Wonderful stay!"

5
27/06/2018

Very easy to book room for 5 nights for recent trip to area-just called this hotel directly and on arrival we were given exactly what we asked for--river view and king size bed, no problem with late arrival, we loved it here! Clerk Ronald checked us in and directed us to local eatery which was right on waterfront and excellent. Also clerk Byran there in mornings working at desk, very friendly and helpful, breakfast very good and eggs/meat/potatoes cooked fresh. Also cleaning staff very good and personable. This hotel is quiet, clean, comfortable and felt very safe here, also easy to connect to WiFi. Close to downtown and beautiful waterfront, great location to see all the local attractions and right across the bridge is Canada. We didn't use swimming pool but others did and looked fun! We will be back to area and plan to stay here again, thank you!!

"Very nice"

5
24/06/2018

Stayed on a Saturday night, wedding party here, never heard a sound. Quiet night.good breakfast, good location.friendly helpful staff. Would stay again.close to border crossing. Only problem was someone can't tell lemonade from OJ at breakfast.oj was found later.

"Spent a relaxing weekend getaway"

5
19/06/2018

The hotel was very clean , located in a quite area , close to dinning and on the river , and it had excellent breakfast Management was very helpful and had good knowledge of the area, the attractions and the shopping

"Great stay"

5
23/05/2018

Great breakfast set up, confortable room. On this trip we came back in town for a second night and try another hotel. We like best western port Huron much better. I greatly appreciate they have a big water container to refill my water bottle.

"Very Clean Hotel and Great Breakfast"

5
14/05/2018

Rooms are clean and Breakfast was very hot and fresh with lots of variety. Customer service was great. Very convenient near downtown and restaurants. Bed was comfortable and bathroom was clean. Towels were clean.

"Average at best"

4
08/05/2018

Second time that I have stayed there, not sure I will stay again. Had to wait to check-in as the desk person seemed to be the only employee in the motel. Same thing at check out. Elevator broke down and our room was on the third floor. even after it was running again it made enough noise to be concerned. Breakfast was ok, but you better like kids because the pool is right off the lobby and breakfast area

"My weekend getaway"

5
07/05/2018

It is a comfortable place to stay clean warm inviting and good staff breakfast included a pool fitness area in room internet and tv with fridge and microwave so it is great. Actually affordable comfort which is great when travelling on a budget.

"Perfect every time"

5
06/05/2018

We have stayed at The Best Western Blue Water Bridge many times. We have used it for both business and an overnight getaway. Everything from the rooms to the breakfast is perfect each and every time. Quiet and relaxing .

"Getaway"

5
29/03/2018

This hotel is by far one of the best hotels I've stayed at. They go above and beyond I to make your stay the best experience ever. The hotel is in the perfect location and the hotel beds are so comfortable and the suites ate amazing. The staff is super friendly to

"2 day stay"

5
27/03/2018

My family attended a conference over the week-end and this hotel was just about 10 mins away. It was rather clean, and the front desk was very pleasant. I was surprised that they placed my name on parking spot.. never had that done before. The king size bed was very comfortable and wi-fi worked perfectly. We had to use the stairs one evening as we were on the third floor, but that was a minor inconvenience. Overall, I would recommend this BW.

"Perfect answer for roadrunners like us"

5
22/03/2018

On a recent trip to Toronto via I-69/I94 to Sarnia for 402E to Toronto, being winter driving, we stopped by Port Huron for the evening. Best Western is not normally our first choice, but this one really caught our attention as we exited on Water Street en route to Hampton Inn or Doubletree. It's location is impeccable: Right on Water & I-69/I-94, across from Cracker Barrel, the All American breakfast Mecca of choice! Upon entry into this unassuming property, we were pleasantly surprised by its cleanliness and homely feel. Everything went well from thereon without a hitch. The owner apparently invested solidly on bringing the motel up to date. Service was prompt and friendly, bed was comfy, internet performance good, on site "offfice" in excellent working order, and breakfast was generous. We highly recommend it esp. to those who are avid road runners like us..

"The worst motel!"

1
21/03/2018

To start off...the elevator was not working, they gave us a room on the 3rd floor, had a senior citizen with medical issues, and had to carry things to the 3rd floor, management offered no help. A rollaway bed was supposed to be included, but couldn't unfold it in the room, and the next morning, a housekeeper came to the room asking for money for the rollaway! Management was very rude, and suggested that we find a different motel when a complaint was made. Oh...and the heated indoor pool.....was ice cold! Do not waste your money!

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. The guest did not give a credit card for incidentals as you booked on Expedia & we do not have access to your credit card, Expedia (hotels.com) pays for the room. I was taking responsibility for the errors of the new front desk agent for the errors of not taking a credit card and giving a rollaway to a room that is not allowed a rollaway due to fire code as there would be no way to exit the guestroom in an emergency. I didn't charge for the rollaway for the two nights already stayed (hotel's error by new front desk agent), but I would be charging for the upcoming 3rd & 4th night ($10 per night, standard in the hotel industry). The maid only asked for you to come to the front desk regarding payment issue. The hotel only wanted to have an incidental credit card on file, but you refused to provide one and I said that we would need one on file to stay at the hotel. The guest decided to leave the hotel, and we honored the cancellation of the remaining reservation without penalties. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community.

"Always Delightful"

5
21/03/2018

The stay at Best Western Port Huron is always delightful!!! From the time you walk into the newly renovated lobby to the time of check out you will be treated like royalty. The staff are very friendly and can not do enough for you. We have always found the rooms to be clean and the beds very comfortable!!!! The breakfast is always plentiful and well stocked!! We love that there is river running behind the hotel. Highly recommend this hotel.

"Perfect weekend"

5
21/03/2018

Had a great time. Service and room was excellent. Breakfast was delicious. Pool was a little chilly though. We will definitely stay here again. Location is exceptional for all the city has to offer. Very pleased.

"NOT BAD."

5
13/03/2018

Friendly staff,clean room; elevators were out of service and it was nice of management to phone in advanced to let us know. Not bad taking the stairs. The young man at the Front Desk (sorry don't remember the name) was extremely helpful assisting us with directions. Will return next time in the area.

"Best Western Port Huron"

4
11/03/2018

We are always satisfied with our experience at the Best Western in Port Huron. It's location is easily found, parking is good. Even have stations for electric cars, although we don't own one of these. Staff friendly and helpful. Breakfast is more than continental style. Internet worked

"Very nice, especially at the price."

5
05/03/2018

We stay in the Port Huron/Marysville often and this Best Western is our first choice. The price is reasonable, room is clean and comfortable, bed is comfortable, nice pool and good breakfast. It is also nice to have a fridge and microwave in the room. Staff is excellent! Everyone we had any contact with was friendly and helpful.

"Great Location for Our Hockey Tournament"

4
05/03/2018

Our hockey team was in a tournament at Glacier Pointe Ice Arena, so we chose this location. It was about 8 minutes from the rink and about 5 from the downtown area. The lobby area was clean and newly renovated. The continental breakfast was nicely done - anything from cereal / oatmeal / pastries to hot items such as a waffle bar, sausage and eggs. We stayed on the second floor and our room was also clean and newly renovated. The hallways themselves looked like they could use an updated coat of paint. Pool area was adequate for our kids. We also brought our dog and there were no issues checking her in. Staff was reasonable and accommodating.

"Elevator still not working!"

1
22/02/2018

Elevator was not working. The final inspection was supposed to take place before our arrival date. If we new the elevator was not working we could have stayed somewhere else for our three night stay. One email or phone call would have been very helpful and no help with our luggage was offered during our stay.

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
The elevator has been renovated & is back in service in January 2018 after inspection by Michigan's Elevator inspector with brand new motor & new smoke sensor system. Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. The lobby & breakfast area have been renovated last year with build-your-own breakfast options. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community.

"Relaxing Stay"

5
21/02/2018

Excellent beds and plenty of room if you require a walker or wheelchair. Bathroom door ways are wide. Fridge in the room. Breakfast was scrambled eggs, sausage, toast, yogurt, cereal. Room 107 was clean. There was water on the hallway floor in front of one of the water/pop dispensers. There was a caution cone placed to prevent slips. Room was quiet. Easy express check out. Convenient location on Water St to shopping, US/Canada border, Bob Evans and Cracker Barrel.

"Perfect answer for the road runners like us"

5
16/02/2018

On a recent trip to Toronto via I-69 to Sarnia for 402E to Toronto, being winter driving, we stopped by Port Huron for the evening. Best Western is not normally our first choice, but this one really caught our attention as we exited on Water Street en route to Hampton Inn or Doubletree. It's location is impeccable: Right on Water & I-69, across from Cracker Barrel, the American breakfast Mecca of choice! Upon entry into this unassuming property, we were pleasantly surprised by its cleanliness and homely feel. Everything went well from thereon without a hitch. The owner apparently invested solidly on bringing the motel up to date. Service was prompt and friendly, bed was comfy, internet performance good, on site "offfice" in excellent working order, and breakfast was generous. We highly recommend it esp. to those who are avid road runners like us..

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for staying with us and for taking the time to share your review. Nice to learn that our guest room & hotel was up to your satisfaction and the price was reasonable. Hotel's convenient location off I-94 & close proximity to Blue Water Bridge makes it the perfect hotel location. Looking forward to welcoming you again soon at Best Western Port Huron Blue Water Bridge where our vision is to Lead the Industry in Superior Customer Care. Best Western Rewards members get the best rates when booking directly and get exciting promotions like $10 Travel Card for each stay along with free upgrades to better rooms and property exclusive amenities. Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western.

"Always a pleasant relaxing stay ."

5
28/01/2018

They truely understand the concept of "Making Customers For Life". Great staff, great location, clean. Lots of options at the fee breakfast buffet. Easy access to the U.S./Canada border. We have stayed at this Best Western many times. We recommend it to anyone visiting the Port Huron, Michigan area.

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for staying with us again & again and for taking the time to share your review. The fresh, free and hot breakfast buffet is popular among travelers. Looking forward to welcoming you again soon at Best Western Port Huron Blue Water Bridge where our vision is to Lead the Industry in Superior Customer Care. Best Western Rewards members get the best rates when booking directly and get exciting promotions like $10 Travel Card for each stay along with free upgrades to better rooms and property exclusive amenities. Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western.

"Dumpy Dirty Hotel"

2
25/01/2018

Recent stay week of January 20, 2018 for business. I am Diamond Select customer as well as many other frequent traveler programs. I travel weekly. This was an all around horrible weekly experience! I waited at the desk to check in while 2 clerks were discussing a computer issue-not related to checking in or hotel business. This took 12 minutes - there was no one else waiting, just me. I explained I needed to leave early for area hospitals & was offered Express check out. I am still waiting for my portfolio 7 days later! The room was dirty, dusty, stained carpet-despite the site saying renovated. (See the photos) Renovated in shabby garbage dump sheik!! There was a black powdery dust on the sheets. Just plain dirty! In the morning @ 3:00am, I pushed the elevator button to go from the 3rd floor to ground. It never arrived. I carried my bags down 3 flights to find the elevated locked open on the ground floor and a wet mess on the carpet and tile. No desk clerk anywhere to be found. This place is a dump. It is not renovated! BEWARE!

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. I was personally training the new front desk agent when you walked in and waited for 2-3 minutes as we were on the phone helping another guest, i'm sorry for the wait. I checked you in, and I did ask you if you wanted Express checkout or Regular checkout and I went back to the registration card to see that you circled "regular check-out" as you wanted to get a receipt in the morning. The night front desk agent is always doing jobs around the hotel, but we do place a phone at the front desk to contact them immediately. The lobby & breakfast area have been renovated last year with build-your-own breakfast options. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community.

"Elevator Still Out of Service"

3
10/01/2018

This hotel was clean and breakfast was good but the elevator is still out of service even though I called in early December to find out if the work would be complete by our stay on Jan 4th and was assured that it would be. Staying on the 3rd floor without an elevator and having my son's hockey gear to lug up and down stairs is a big inconvenience. There is also no working ice machine on the third floor. My advice is stay on the first or second floor of this hotel and only if you don't mind hotels with only basic amenities. I would not stay here again.

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. The elevator has been renovated & is back in service after inspection by Michigan's Elevator inspector with brand new motor & new smoke sensor system. Ice machine is functioning properly on 3rd floor as well. The lobby & breakfast area have been renovated last year with build-your-own breakfast options. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community.

"Great and Comfortable"

5
09/01/2018

Had a very enjoyable stay here. Rooms and hotel staff were exceptional. The renovations were very nice. Breakfast was definitely exceptional. Lots to choose from. Front desk staff were very polite, informative and friendly. I definitely would stay at this hotel again.

Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for staying with us and for taking the time to share your review. Nice to learn that you liked our renovated lobby and our guest room was up to your satisfaction. The fresh, free and hot breakfast buffet is popular among travelers. Looking forward to welcoming you again soon at Best Western Port Huron Blue Water Bridge where our vision is to Lead the Industry in Superior Customer Care. Best Western Rewards members get the best rates when booking directly and get exciting promotions like $10 Travel Card for each stay along with free upgrades to better rooms and property exclusive amenities. Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western.

"Convenient"

4
09/01/2018

This hotel has a Cracker Barrel across the street, (A plus). Elevator was being replaced, Im a contractor so I understand, and Ok with the inconvenience. 3 rd. floor was acceptable but they should of had a working ice machine (elevator) :( I would and will stay here again.

"new years eve"

5
03/01/2018

The staff was very nice ...The rooms are clean and the beds are so comfortable.. and it was every quite on news year eve.. I will tell all my family and friends to stay at the best western. Happy News Everybody!

"Best for travellers"

5
30/12/2017

Easy access to interstate and bridge to Canada. Clean comfortable rooms to sleep and a good breakfast. Breakfast was ready earlier than 6:00 so we could be on the road before 6:00. You have to drive to get to a restaurant, but there are several within a mile or two.

"Comfy and nice"

4
26/12/2017

We came to Port Huron for a wedding and this was a really nice clean place to stay and it wasn't too expensive for us, especially since we are a young couple (20 & 22). Everyone was really friendly and hospitable, and it was right across the street from a Cracker Barrel.

"Best Best Western"

5
17/12/2017

The staff is always pleasant, informative and helpful. The breakfast is the best! Rooms are clean and comfortable. They have rooms for people who have pets. They also have a nice pool. We always stay here when in Port Huron. Our first choice! You won't be disappointed.

"Great value -- pleasant stay once again!"

4
12/12/2017

Our annual Christmas shopping weekend in Port Huron & we were very pleased once again with the level of service & value we received. Wonderful staff from check-in to departure! Great to see a familiar face, Ronald, at the front desk. Whirlpool room is a nice size, bed is comfortable (need new pillows), room is clean & equipped with the usual amenities. Breakfast is decent while the eating area is on the small side. For the price you pay you definitely get your moneys worth. We have stayed here many times & wouldn't hesitate to return! Right off the intersate with Cracker Barrel a walk away.

"Great Hotel"

5
04/12/2017

It was a very nice stay and the beds were very comfortable. The lady at the front desk was very nice and the breakfast buffet looked like it had a very wide variety although we did not have time to stay. I recommend this hotel to anyone who needs a place to stay around the Port Huron area. It is also very reasonable in price. Great Time Nicole

"very poor hotel"

2
03/12/2017

room was not clean, special the bathroom. The temperature in the room was over 80F all night. The elevator was broken and my room was the top floor. they did not offer me help with my luggage to go upstairs together with 2 young kids.

Mrugesh P, General Manager at Best Western Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. I'm sorry if the front desk didn't offer to provide luggage help to go upstairs, please ask next time and we are happy to help you out, if you have any problem next time or any issue, please call the front desk immediately so they can handle it and solve the issue for you or move you to another room if it is available. If you have any issues, please don't hesitate to contact the front desk, so they can fix it and make your stay great. The hotel would rather have the guest tell us immediately, so the hotel staff can fix it rather than the issue being a problem at check-out and not solvable. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western or if you have any more questions or concerns.

"Quiet with River View"

4
02/12/2017

Comfortable rooms. Pick one facing the Black River with its beautiful marsh and seasonal boating. The Black River is dark from tannic acid from roots and is very clean. The motel has a breakfast that is good and exercise equipment and pool. Removed enough from expressway to be quiet. Cracker Barrel across the street and Bob Evans 1/4 mile away.

"great nights sleep"

5
02/12/2017

I believe this was the most comfortable bed in a hotel I have ever slept in. The rooms are very clean and inviting. Staff is very kind and friendly. Great location, close to everything. I will be returning.

"very good"

4
01/12/2017

competent, helpful and polite staff during our check-in and check-out. Great selection of breakfast items. Even though we were advised in advance of our arrival that the elevator is under renovations, this was still a great place to stay and we are pleased that we didn't change our reservation

"Excellent stay"

5
29/11/2017

Staff were very friendly and efficient. The inclusive breakfast was above the standard for quality and selection. The bed was very comfortable. Internet worked well. We would definiteloy come back. Elevator was out of service but that was a minor inconvenience for us, the stairs worked well.

"Great place to stay"

5
29/11/2017

Looking for a great place to stay just over the Canadian Border just off the Freeway after a long drive, this is the Place. There are a couple of eateries near by. Very clean hotel great service free breakfast in the morning.

"New Look"

5
08/11/2017

When we arrived we were met with the same friendly employees as always. We noticed the renovation of the front desk, lobby and breakfast bar has been done and it looked good. The next morning at breakfast time the food was Great as well. Oh yes the rooms were also great. Have a good stay as we have always as we have been coming here many time over the past 3 years

"Family Shopping Trip"

4
30/10/2017

took my two nieces for the weekend on a shopping trip - hotel was great close to shopping, staff friendly and helpful. Breakfast was good, area clean. Room was very nice, bed and pillows very comfortable.

"Updated "

4
29/10/2017

This hotel is right over the border in the US and was very convenient to get to. It has been updated and everything looks and feels new and clean. The only thing I don't think that they updated was the elevator. It was terrifying. The free breakfast was great with a lot of options for a continental breakfast.

"Clean, Comfy, Friendly staff"

5
24/10/2017

I am always skeptical of hotel stays but so I was nervous going out of town for my job. I was pleasantly surprised at the newly remodeled Best Western. The lobby and dining area are sleek and modern making it feel welcoming and comfy. The room was clean and beds are very comfortable. All the staff has been friendly and always greet me every time I walk through the lobby asking how my stay is and if I need anything.

"Stop over before heading home"

4
19/10/2017

We have stayed here last 2 trips for the night before heading across the border. The value is good fir the dollar. Close to interstate for easy access. The beds are comfortable . The pool is nice and has great hours. Breakfast was plentiful but the seating area is limited. If you are looking for something close to the border for a good price this is your place

"Loved this Hotel"

5
19/10/2017

Comfortable room, great breakfast and wonderful staff. It is in a nice location and reasonably priced. I will definitely stay there again. My room had coffee, a microwave and frig. Everything I needed for a comfortablestay.

"Good w/ room for improvement"

4
18/10/2017

Elevator not working properly which made it difficult for two retired husband & wife couple to navigate. Management made a $9.00 deduction to our bill after I complained. While I appreciated the effort I however found it woefully small!

"Great house for the cross border shopper."

4
26/09/2017

Great place to stay passing through or just shopping. Elevator is damned scary but I'm sure it will be serviced soon. Lots of really good restaurants within a 15 minute drive. You will find every major retailer in Port Huron or just up the road in Fort Gratiot. Worth the stay.

"Comfortable hotel"

4
25/09/2017

We stayed one night at this hotel and it was fine! Staff was friendly, room comfortable...beds and pillows were great!! The continental breakfast was ok, toaster was not toasting very well and there could have been more healthy choices! Elevator was a bit shaky

"great hotel in port huron"

5
21/09/2017

great property that is located well.major roads are all easily accessible. hotel is newly refurbished and improves every time i visit.excellent staff all eager to help in any way possible. rooms are well furnished and very clean. there is a pool and a full breakfast is available in the mornings. i have visited many times and the hotel only impresses more.one of my favorites. reasonably priced also.

"Great stay!"

5
20/09/2017

We had a wonderful overnight here. The breakfast was amazing. Little extras like salsa and cheese for eggs or on your potatoes. Also, the room has a recycle bin for bottles. Wonderful idea. Would recommend and definitely stay again.

"Our "go to" hotel in Port Huron"

5
20/09/2017

After having stayed at other hotels in the area we ended up always staying here. The staff are great, the location is wonderfully quiet and the hotel and rooms are spotless. Love the solid wifi, the hearty breakfast, and the cozy lobby. We won't stay anywhere else.

"One of my favorite hotels"

5
18/09/2017

This is one of my favorite hotels. Employees remember me from prior stays and are truly interested when I speak to them. They are extremely helpful and always kind. The Park next to the hotel is wonderful in the summer time to have a picnic or grill out. Walking by the waterside is also relaxing in the evenings. This hotel is out of the way from heavy traffic so it is really quiet at night. I LOVE this hotel

"Just what I have come to expect from a Best Western"

5
18/09/2017

Service was very friendly and helpful. Continental breakfast good and had a good selection to pick from. Rooms (we had three) were all clear and nice, the bed was really comfortable. We have stay at this Best Western three times now and it has always met our needs. Great location easy access to I-94 and all the local roads and streets.

"Great value"

4
14/09/2017

I like this best wester for the value and location. Its close to everything you need for criss border shopping. Close to the duty free and the bridge. The staff was good. The hotel was clean. The eleavators do need some work to make them look nice. The rooms were clean

"Best Western - port Huron on water st"

5
13/09/2017

Absolutely one of the most pleasant stays at hotel in a long time! The pool is perfect temperature. The room was clean and big and the breakfast amazing and fresh! We will definitely be back it was such a good sleep!

"DO NOT STAY HERE!"

1
13/09/2017

My husband and I checked into this facility on 9/8/17 and the treatment we have received from the staff and General Manger has been appalling to say the least. I have never been so disgusted with an experience from a business in my life. From false accusations, charging us additional fees without our knowledge, staff being unprofessional and lying, to the General Manager being the MOST unprofessional and not returning our calls. Potential guests BEWARE! Stay somewhere else!

"The Best Best Western"

5
10/09/2017

The staff is always friendly and helpful. The rooms are clean and the beds are very comfortable. The entrance is inviting. The breakfast is the best! The pool is clean. The perks aren't shabby either!

"worse Best Western ever"

2
05/09/2017

Just don't stay there until it is updated. Elevator was horrible room were outdated. Needs a Manager/owner who cares and isn't interested in a quick buck at the expense of the Best Western image. Make sure the entire facility has been improved

Mrugesh P, General Manager at Best Western Port Huron/Hospitality Inn, responded to this review
Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. We will be updating the elevator in October/November to fix the elevator issues you described, but rest assured that the elevator is safe to us as it gets monthly maintenance and yearly inspections by Michigan's Elevator Inspector. The lobby & breakfast area have been renovated this year in March 2017 with build-your-own breakfast options. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western or call us at 810-987-1600. I hope to hear from you soon.

"Consistancy"

5
03/09/2017

This hotel in Port Huron, Michigan, has accomplished something that all hotels need to strive for. They have a highly trained staff, working in a newly renovated building and they have achieved a level of service and quality that is to be admired. We have stayed at this hotel regularly for more than 5 years and I can honestly say that their ability to please their patrons over and over again is astonishing. If anything has changed in that period, it's that they have improved their product and their ability to keep their customers very happy. Keep up the great work.

"business trip"

5
03/09/2017

this hotel was one of the better hotels i have stayed at in a while. the staff was very helpful with every thing i needed. they even gave directions to some of the best food locations in the area. the young lady behind the desk was very helpful and went out her way to help me with any issue i had

"Excellent stay"

5
01/09/2017

We stayed for 6 days, 5 nights. Professional, friendly staff go out of their way to make your stay excellent! Nice pool, clean rooms and overall hotel. Close to park, convenient for kids and families with dogs. Wonderful complimentary breakfast. Veronica & Ashley were very helpful! Honestly, I loved their entire staff! Walked our dogs down to the river. The kids loved the park next door. We had a pet room it had a slight odor, but they offered to move us. The only thing I would change is the pool towels. Lol Kind of small for adults. I used their laundry room to wash some clothes. Great amentities. Thank you for the great stay! I would definitely return in the future!

"Great Place to Stay"

5
27/08/2017

Very relaxing, great friendly service. They go out of their way to make your stay a good one. Love the beds and bedding. Always sleep very well there. Very clean. All my favorite stores and restaurants are close and easy access to main highway.

"Looks better outside than inside!"

3
23/08/2017

The exterior looks fresh but the interior needs some work. Room was satisfactory. The elevator was particularly below standard. The floor of the elevator needed gluing (or something) as it looked very unfinished and old. Cracker Barrel Restaurant is nearby and the location is very close to Canada/US border.

"Nice Stay"

5
23/08/2017

Offered front parking. Great breakfast and a wonderful breakfast attendant. Hotel check in the man was nice even asked if we needed restaurant reservations. It was nice to be treated well and not as a inconvenience. Great job!

"Excellent place to stay!"

5
21/08/2017

I've stayed here for years in overnight trips to Port Huron and each experience is enjoyable. Since the most recent renovations, I find the hotel even more pleasant to stay at. The staff are always friendly, the breakfast has a good variety, the beds are comfortable and the rooms are ALWAYS clean.

"Overnight stay on our way to Niagara Falls"

5
20/08/2017

This was a first stop on our week vacation with the grandkids. Room was very nice and clean. Pool was fun for the grandkids. Very close to the Blue Water Bridge. It was nice that they offered breakfast so we did not have to find a restaurant before going to Canada.

"high recognition of employees"

5
16/08/2017

I would highly recommend any Best Western hotel to anyone that would ask me. I use to swear by Hampton hotels but, every since I started to stay at Best Western I have never looked back at Hampton. the price I paid for my room was way less than what I would of paid at the Hampton. So all Best Westerns have my word on it that I will never stay anywhere else but at a BEST WESTERN.

"EXCELLENT, EXCELLENT, EXCELLENT"

5
14/08/2017

This Best Western has excellent service, staff, rooms, food, 24 hr. coffee and go out of their way to make sure you are happy and have everything you need! They are in a great location, quiet at night from roadway traffic, and close to great restaurant's and shopping!

"Always try to stay here when in Port Huron, MI"

4
14/08/2017

Elevator is a little scary sometimes. I have stayed at this hotel many, many times. I always pay more for a room at the back as flood lights can make sleeping difficult because the lights comes in around the black out curtains.

"Great place"

5
13/08/2017

Would definitely come back. Which we actually did on the way back. Harsh was extremely friendly and helpful and the rest of the staff was very great. The room was really nice and the breakfast was delicious.

"Excellent Stay"

5
13/08/2017

This motel has had many upgrades. As soon as I walked into the lobby I couldn't believe it was the same motel. Most of the rooms have had upgrades as well.Very friendly staff, clean rooms, and very comfortable beds. I always stay here when I need a room in Port Huron.

"Good for what we needed!"

3
09/08/2017

My husband and I stayed here for one night before taking the train to Chicago. Chose this based on location and price and both worked well for us. The front desk staff were very helpful. At check in the gentleman working let us know the Amtrak parking can be very full in the summer and suggested we leave our car in their lot (no extra charge) and take a taxi to the station. He also provided us with a phone number and gave advice about how early we should leave the next morning. Very helpful! When we checked out EARLY the next day, breakfast was already out and ready and the woman at the front desk provided us with a "to go pack" of granola bars and water. Also very helpful! BTW, the Amtrak lot WAS quite full so the taxi was a good idea. The fact that our driver was...not good at driving...sent me flying off the seat onto the floor of the van and our suitcase crashed through, from the open trunk, into the back seat (hitting my husband's arm) was less enjoyable but nothing to do with the hotel (other than they recommended the company). We were both fine...funny story now! And our car was safe at the hotel lot, waiting for us when we got back! The hotel itself was fine. Not fancy but did the job perfectly well for the amount of time we were there. Only complaints...like most hotels that once allowed smoking some rooms still have a very strong lingering smoke smell (ours did) and I always find Best Western pillows to be way too small (what's up with that?) If we are ever in Port Huron again...I would look at staying here again!

"Great place!"

5
08/08/2017

Nice rooms (they look newly renovated), full breakfast is included (eggs, sausage, potatoes, pastries, waffles, yogurt, cereal, coffee & juice) , nice pool, great rates, friendly staff. Would definitely recommend this hotel!

"weekend get away"

4
07/08/2017

bottom sheet quite wrinkled and I thought that I was to get a larger discount for AAA members but in general the room was large and comfortable, and fit my overnight needs the hotel was located close to the highway and close to a variety of restaurants

"Great travel stopover for pets"

4
07/08/2017

Clean and nice rooms. Very good bed and pet friendly. Good staff and close to Canadian border and highway. All that need on a road trip. Could be better breakfast but that goes for all the buffets. Will stay again.

"Nice hotel but not perfect."

4
05/08/2017

We booked an ADA room but they told us that there were no ADA rooms available that allowed pets. Our room was nice enough and the staff seemed friendly. There is a nice indoor pool and the free breakfast was very good. I'm not sure that I will return there with my bad experience with the ADA room mix up.

"Great Hotel"

5
03/08/2017

Port Huron. Best western is a great hotel. We stay there once a year for our visit with family and our road trips in Michigan. Staff are very friendly and hotel is clean. Right across the street there is a Cracker Barrel. Very conveniently located just across the border.

"Sisters getaway."

4
02/08/2017

We just returned from a two night stay ath Best Western Port Huron. The hotel is conveniently located and has a great view of the river. The rooms are older but very clean. The breakfast was hot and enjoyable. We received great customer service from Ronald on the front desk. The first room we had smelled of cigar smoke immediatly upon entering the room. Ronald came up and agreed so moved us to room 310. It was much fresher and had a great view of the river. When we realized we had picked up some food to eat in the room but did not have any plates or napkins, Ronald was kind enough to supply them from the breakfast area. The only thing I would suggest is that the hotel set up some benches or chairs on the grass beside the building. We did go over to the park next door but would have been great to stay on hotel property.

"Clean and Friendly"

3
01/08/2017

The staff was helpful and friendly, and the hotel clerk automatically upgraded our room without a request. The hotel room and pool were clean, although the room had a different smell at first (cleaning product used or due to the hotel being a pet-friendly hotel, not sure), but after opening the window, it was fine. Our room looked out on the river and green space. It was lovely to hear the sounds of the motor boats and birds in the early evening, quite peaceful. The hotel décor in general needs updating. We chose the stairs for most of our stay as the elevator was older and made a strange noise. The breakfast options were of a lower quality, but the juice, yogurt, and fruit were fine.

"Comfortable"

4
26/07/2017

Very nice, clean room, nice pool, wish they had a Hot Tub, would have been perfect. The location very easy to get to. They are sevral golf courses near by and lots of shopping. There is a transit that will pick you up and take you where you like to go, no need to drink and drive

"Shopping"

4
24/07/2017

This was a shopping trip last minuet , I called and reserved the room (very easy) Checkin was easy, checkout was easy, everyone was helpful and curtious, The room was clean and comfortable. Staff was helpful , hotel was clean quiet and breakfast was good. Everything we required Checkin was easy,checkout was easy, couldn't be any faster or easier

"Great place to stay"

5
24/07/2017

stayed here last weekend very nice and clean, quiet,great breakfast wonderful people working there checked in asked him were to eat and we went there and it was great he was very nice and helpful we will go back for sure

"Nice Hotel"

5
20/07/2017

Best Western Import Huron is a nice hotel. The rooms are always clean. The staff are always friendly and they seem take Care of anything needed pretty fast. Laundry, pool, elevator and a pretty good continental breakfast are included.

"Shopping trip"

5
19/07/2017

We shop in Michigan once a month, first time we stayed at this Hotel. Manager & brother Harsh extremely nice & very helpful. Will stay next time for sure.My husband & I found the breakfast wonderful & staff all great.

"Nice Stay"

5
18/07/2017

My wife and I had a wonderful stay here. The room was very clean and the staff was very attentive. I would recommend this hotel to my friends and family. Truly enjoyed our stay. This place is awesome.

"Manadated Visitation"

5
18/07/2017

Visitation with my granddaughter each year for atleast ten days. We have a fun and comfortable time at the best western. It is clean and friendly. Iike the 24 hour service for any needs you need and the way the employees treat you like family instead of just a person passing through.

"Great Stay for a great price"

5
13/07/2017

I really appreciated this stay. We had a great rate - exceptional for the area. We were helped and treated beyond expectations. If we are back in this area, we would definitely try to stay here again.

"Excellent Place to Stay"

5
13/07/2017

Best Western, Port Huron, Michigan has always proved to be an excellent place to stay. The staff are always friendly and the hotel has always been clean and comfortable. I highly recommend it to visitors and travelers.

"Good location, somewhat out dated"

4
12/07/2017

I stayed here with a friend for a night during a quick getaway after a difficult week. I booked a river view room. The location is great, just off I94. The price was good compared to other places. River view room, 2 queen beds, during July for $125+ tax. The building is older. The river view was great, but the window was small. The decor especially in the halls is dated, but they are well lit. The room seemed to be more updated, it was clean & the bed was comfortable. The staff was helpful & knowledgeable of the area. They recommended a good & reasonably priced restraint with a river view for lunch. I would stay here again

"Great place to stay"

5
04/07/2017

The front desk staff was very friendly and helpful, the breakfast was much better than expected not just bagels and cereal, there was eggs, sausage, waffles, potatoes, fresh fruit, and plenty of juice and coffee.

"all around good hotel "

4
04/07/2017

overall this place is a good hotel. I found the rooms reasonably clean, grounds maintained, and a front desk staff that was knowledgeable about the local area. restaurants and other attractions are five minutes more or less from the hotel

"Great location and very reasonable."

4
03/07/2017

Very well located near 2 freeways to access any part of Port Huron and the rest of Michigan. The staff are very friendly and try hard to make your stay perfect. Veronica at reception is a real asset. The pool is nice and the public areas are updated. The location is peaceful with a creek at the back. Breakfast was filling and well presented. It is great value for the reasonable price

"Best Western = best value"

4
02/07/2017

Not wishing to spend too much for an overnight stay en route to Munising, MI from the Boston area, we reserved a room with a King-sized bed for $99 via the website. Our first impression was that the hotel itself was a little rough around the edges, with a noisy elevator and scratched hallway walls. By contrast, the staff was friendly, welcoming and informative. The room was adequate. There was nothing special about it, but our requirements were fairly modest. The closet door was a curtain, for example. We noticed right away that the toilet was running. While it was still functional, we informed the staff about it as we stepped out for dinner. Given the hour (after 7:00 PM on a Friday night), we were told only that maintenance would be informed, but were pleasantly surprised to return to our room to find the toilet fixed. The king-sized bed was extremely comfortable, providing us with a well-needed night of sleep. The complimentary breakfast, including fresh scrambled eggs, pastries and a variety of juices, gave us a good start to the rest of our day. All in all, the Best Western translates to the best value in in Port Huron.

"Good place to stay in Port Huron"

5
02/07/2017

We have stayed here numerous times for family gatherings. Always friendly, helpful staff. Clean facility. I am gluten intolerent so not many options for me for breakfast but they tried. My husband did ok with what was offered.

"Decent hotel with good prices"

4
29/06/2017

Pool was clean and warm. The breakfast was decent. Hotel is older but updated. Room was decent. Price was very good. Convenient to the roads we were traveling. Staff was very friendly. Had good coffee.

"Bad Business!"

3
28/06/2017

Terrible deal for Canadians. Crooked ! Booked on June 20,got 30 percent offer on June 22 and printed off,they would not honor because I booked too soon! They could have offered that after my booking so really crooked offer! Front desk man could have cared less,gold card member,what a joke!

Mrugesh P, General Manager at Best Western Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to provide us with your feedback regarding our Canadian promotion of 30% off to offset the Canadian-USA dollar value loss. Although we do not take pleasure in seeing our guests disgruntled about our Canadian promotion, we do have some rules about the promotion that are clearly stated below the rates for the days the promotion is valid. You had booked the reservation on June 20, 2017 before the promotion was decided on and released to the public with the rate you approved before we booked the room, the promotion was released on June 22, 2017 and emailed to our newsletter guests. The email offer clearly states in the small terms & condition of the offer right below the rate offerings that the deal is only available for bookings after June 22, 2017 and that the booking must be booked 24 hours in advance. The hotel offers the discount for our Canadian customers because of the currency difference, but we do have a small amount of restrictions but not many for the discount. The front desk agent followed the terms and conditions on the promotion as clearly stated in the email and did nothing wrong. Your rate does qualify for BW points (already added to your account) and the $10 Travel Card that will be emailed to you in 1-2 weeks. We do offer multiple discounts throughout the year for Canadian guests and I hope that you can take advantage of them in the future. We certainly hope you do decide to give us another chance during your next visit to the Port Huron area, and give us the opportunity to provide you with the experience you deserve. Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western.

"wouldnt stay anywhere else"

5
27/06/2017

I have stayed ay this hotel multiple times and the service and room quality has always been outstanding. I have stayed at other hotels in the area and this one by far is better than anything else in town.

"Great service"

4
25/06/2017

This hotel is a little older, but they have done some lobby renovations which was nice. For the exceptional 'special price' we were offered, this was an excellent choice of hotel, yet again. We have stayed here a few times previously, and enjoyed it each time. This is our first choice of hotel, when we come to Port Huron. The staff are all so friendly. Our room was clean, the river view was peaceful (although it was more trees than river) the beds were comfy, the fridge was large and cold, and the microwave was new. The hot breakfast was exceptional, for a hotel - great job! The hotel is nicely away from the busy city center, but so easy and fast to get to restaurants, shopping, the Blue Water Bridge walkway, and the beaches! The only suggestion is to have their elevator serviced, and soon! Do not hesitate to stay at this hotel, you won't be disappointed. We will be back!

"Great hotel"

5
23/06/2017

Very clean and all staff are super friendly! They went above and beyond for us. The beds are so comfy. Harsh from the front desk even checked us in early after our long 12 hour drive. It was nice to be able to get right in and shower. We wish the breakfast was offered a little later than 9 am so we can sleep in, but it's free :)

"Great customer service"

5
20/06/2017

There are lots of places to stay in Port Huron MI but the staff at the Best Western of Port Huron are great to work with. Rooms were nice and clean, nice restrooms. The hotel has a nice pool but no hot tub. Internet is good and there is a view of the black river on rear facing rooms. The looby is nice and they have a great breakfast.

"Comfortable and Clean"

4
15/06/2017

I stayed at the Best Western in Port Huron in March 2017 while in town visiting a friend. The hotel is clean, comfortable, and conveniently located. The hotel staff is friendly and helpful with information about Port Huron. I'll have no problem staying here again during my next visit.

"Very Nice Stay"

4
13/06/2017

The hotel was clean and the personnel were very courteous. The kids enjoyed the pool. Breakfast was simple but very good. The hotel was right off the highway and a good stopping point before the Canadian border.

"Clean room, friendly staff"

4
12/06/2017

I stayed overnight and the staff was great. The room was clean. The only complaint was the bed not being that comfortable, however, most hotel beds aren't. The staff is very friendly. They are also pet friendly, which is hard to find. I would stay here again for sure.

"Always a Great stay"

5
12/06/2017

This place has wonderful staff, great rooms, breakfast included a pool and fitness area and the lobby has been renovated and looks very modern and inviting. I always enjoy my stay as they go out of their way to make sure that you are happy and comfortable and have a great stay. The front desk staff are terrific especially Ashley and they are friendly and welcoming. The breakfast has almost anything you could want from cereal, toast waffles eggs hash browns and sausage. The beds are always nice and clean and ooh so comfortable. We LOVE it here so come on and enjoy a relaxing stay!

"Room with a river view"

5
11/06/2017

What a nice calming room to look out at the river and watch all of the birds flying about. The Blue Water bridge is beautiful lit up at night. The area in back of the hotel is serene and calming. Eating breakfast and having your morning coffee with this view is worth it. Everything about this hotel is excellent.

"Disappointed"

3
05/06/2017

Booked this hotel for a mini getaway for 35th anniversary. Wanted to enjoy a swim so booked this when read there was an indoor pool. Couldn't go in as it was too cold. Told them in the am pool was too cold n all we got was "sorry". Expected a discount off room. Won't book here again.

"Average Hotel, Great Staff!"

3
29/05/2017

Our family stayed here for the weekend as we attended a family wedding. There were a lot of us staying here so we kind of took over the place. The staff was great when checking us in, helped answer questions when needed and allowed our family to take over the lobby in between the wedding and the reception. The rooms are pretty spacious. The beds were comfortable and the pillows fluffy. The breakfast in the morning was above average with a lot of options from cereals and pastries to eggs, potatoes and sausage as well as make your own waffles. It's easy access on and off the highway and about 10 miles from Downtown Port Huron and the water. I would recommend a short stay if you are traveling in this area.

"Nice pet friendly stay"

3
28/05/2017

staff were great and lovely room!! one thing I did not like was how remote it was from running out to get to something to eat. We mainly used this as a stopover on a road trip so the inconvenience was a bit of a let down. Comfy beds!!

"Reasonable/comfort"

4
24/05/2017

Have stayed at this hotel for the last 4 years. Was pleasantly surprised by all the upgrades. Looked great. Room very comfortable, breakfast had good choices. The bed was amazing. Best nights sleep in a long time. Has nice indoor pool as well so it's something for everyone.Will be back.

"A Very Nice Place to Stay"

5
20/05/2017

We totally enjoyed our stay at this Inn. The staff were friendly and helpful. The room was clean and overlooked a beautiful waterway and wetland area. It was so nice to watch the wildlife in the morning. Breakfast was good ~ and the staff went out of their way to see that everyone had what they needed. Will definitely stay here again when visiting Michigan.

"Pleasant stay"

5
20/05/2017

Certainly enjoyed a restful stay in a room overlooking a lovely waterway. Beds were comfy, staff were friendly, breakfast was as can be expected. No complaints! Will plan to stay here again when visiting Michigan.

"If you want to sleep forget it!"

1
20/05/2017

Very noise. Complained about it and was told I should find the room and call the room and ask them to stop jumping on to the floor. Had to wait forever to checkout. Clerk was doing the breakfast. Should have been given speedy check out like other Best Western

Mrugesh P, General Manager at Best Western Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. I'm sorry if noise from other guests disturbed your sleep, if you have a noise problem next time or any issue, please call the front desk immediately so they can handle it and solve the issue for you or move you to another room if it is available. Front desk does walkthroughs of the building, but sometimes doesn't notice every noise coming from all the rooms. If you have any issues, please don't hesitate to contact the front desk, so they can fix it and make your stay great. The hotel would rather have the guest tell us when the noise is a problem, so the hotel staff can fix it rather than the issue being a problem at check-out and not solvable, and the hotel doesn't expect the guest to find the room, the staff will ask where the noise is coming from so they have an idea of who to go to. The hotel does try to control and make sure everyone is happy with hotel's noise disturbance policy. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western or if you have any more questions or concerns.

"Good value for your money"

3
19/05/2017

Rooms are well equipped. Pillows should be replaced. Bed was comfortable. Breakfast area/lounge is very small. Height of bar stools are a mismatch for a table. The breakfast buffet offered a variety of items. Nice to have it included with your room.

Mrugesh P, General Manager at Best Western Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It is always a pleasure to receive a positive review about the guest rooms & bed, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. The hotel is working on making the breakfast area modern and fixing the height difference of the community table. Our breakfast buffet includes hot food with eggs, sausage and potatoes along with three build your own breakfast sandwich, yogurt parfait, and waffle. Other items for breakfast include danish, muffins, bagels, oatmeal, 4 types of cereal, fresh fruit, 4 types of juices, coffee and milk. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Good Stay"

5
18/05/2017

When we come over here we stay at this hotel. We had a little problem the first time. We told them, they fixed it and after that we have had no more problems and it's been great. The people at the hotel are the best.

"My New 2nd Home: Best Western Port Huron"

5
16/05/2017

Impressive hotel in Port Huron. The front desk staff were so friendly and helpful, I knew I was in good hands as soon I checked-in! Beautiful new lobby, clean and quiet rooms plus Breakfast was so fresh coming directly from the kitchen. Free upgrades just for being a member! Overall 10/10, I will be back!

"Excellent value for your money"

5
12/05/2017

We just checked in yesterday & we'll be here for the next 4 days. But so far everything is true about the courteous staff, the clean rooms, and the safe location. This place is one hop away from the 94 freeway after you enter the US from Canada. Breakfast selection ain't bad either. Great service from Cheryl. Indoor pool is conveniently located and open from 7 am to 11 pm. I think it's a very good value for your money.

"Golf getaway"

4
12/05/2017

It is always a very enjoyable hotel. Very friendly staff, comfortable beds. Breakfast is quite good with a few added bonus's. It is nice that when they are not busy that they offer rooms at a slight discount.

"Great Service"

5
08/05/2017

Friendly service, more then willing to help you out in any way. the breakfast the next morning was very nice, great selection of food, hot or cold, and the lady was always making sure everything was in good supply.

"Pet Friendly accommodations"

3
30/04/2017

We were travelling with our dogs and spent a night at the Best Western/Hospitality Inn. The elevator had seen better days, and the hallway leading to the room smelled of moth balls but the room itself was fine. We had a king sized bed which was comfortable. The continental breakfast was a hot and fresh with lots of variety. They charged $20.00 for our dogs to stay which was reasonable.

"Simply the best in the area!!"

5
27/04/2017

I travel frequently for business and pleasure to the area. I've stayed at nearly every property in the area and the other hotels simply do not compare. They have renovated their lobby and have updated their breakfast bar to get your day off to a great start. The staff offers outstanding customer service -to the likes of any 5 star hotel. Ron and Veronika are simply the best! RECOMMENDED HIGHLY!!

"Best Western Port Huron - Highly recommended"

5
25/04/2017

A great experience. Great value for money. Recently updated throughout. Decor of hotel and rooms is very nice. Comfortable. Great hot breakfast in the morning. Very very clean. Great staff. Can't ask for more.

"Great place to stay, good location also"

5
24/04/2017

Great place to stay, the front desk staff was very friendly and helpful. One thing that I liked was the printed local maps for restaurants, downtown and Points of interest. My room was clean and the bed was fine

"Very courteous"

5
19/04/2017

Stay was very good, courteous staff clean rooms good prices and the breakfast was outstanding, internet was fast lobby clean pool area very clean overall appearance was excellent located by good restaurants to eat at

"Nice hotel"

4
16/04/2017

Rooms are nice and clean. Beds are comfortable. Staff was always nice. I would give it a 5 rating if the wifi was actually free like advertised but there is a $10 price increase for a room with wifi included.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Dan, Thank you for taking the time to write in and let us know what you thought about your recent stay with us. We're happy when you're happy. The hotel WiFi is free for all guests regardless of room type booked, it is password protected for security with the password given on the keycard during check-in process. The WiFi icon might be on one room type, but it is due to technical limitations, the error is being fixed. We hope we see you again soon, and thanks for staying with us at the Best Western Port Huron/Hospitality Inn! Please reach out to me at bestwesternporthuron at(@) gmail.com or 810-987-1600 to book your next stay at any Best Western.

"Weekend shopping in Port Huron."

4
10/04/2017

Great location, just off the highway. Lots of parking. The staff were very friendly and helpful, especially Ron at the front desk. Sumptuous free breakfast. Nice big clean room, comfortable beds. Indoor pool.

"return home"

5
06/04/2017

very helpful staff - went out of their way with assistance when I was having trouble connecting to the hotel wifi very clean, comfortable room, restaurants close by after a long day's drive it was nice just to relax

"Quiet get away"

4
03/04/2017

Nice Room with a hot tub that really worked staf was real kind and helped in any way they could. the location was just right out of the main city area and close to the freeway for easy access to local events.

"Would stay here again"

4
03/04/2017

The room was clean and comfortable. And the bed was really comfortable. They had a good breakfast with plenty of choices. I didn't try the pool but it looked nice. I wish they would have had a hot tub.

"Nice place"

4
28/03/2017

A very comfortable place to stay, fantastic breakfast, nice pool, good exercise room, very clean rooms. Have been staying there for years, will continue to use this as the Port Huron shopping hotel of the family. and they keep upgrading the hotel, no complaints.

"Great place to stay after a 4 hour road trip"

5
25/11/2016

This hotel is a great place to stay after a 4 hour road trip for us after Leaving Barrie Ontario and heading to US for the American Thanksgiving just across the Bridge at Port Huron. Great service and very friendly staff with nice breakfast in The morning before you hit the road.

"Great, friendly Hotel"

5
23/11/2016

This is a very clean hotel. The staff very personable and very accommodating. The pool area is very clean also. The beds are very comfortable and rooms have refrigerator, microwaves, and hair dryers. They also serve a full breakfast. All parking is close to the building. There are several restaurant within blocks of the hotel. Hope you will visit this hotel. We always enjoy our stay there.

"Clean rooms and friendly staff!"

5
22/11/2016

Clean and comfy rooms! The hotel looks brand new from inside! The breakfast was amazing from the waffles to the pastries! The staff was so nice to everyone, they treated me as if I was one of their family members! Best and only place to stay in Port Huron

"Family Visit"

5
05/11/2016

The staff was very professional with excellent costumer service. The location was very nice and close to expressway, the beds were very comfortable. rooms are nice and clean Also enjoy the peppermint pattie that are on the night stands next to are bed. Are breakfast was nice and hot and I loved the potatoes... I saved money when i book direct from the hotel rather than expedia

"Quiet and comfortable hotel"

5
04/11/2016

The hotel environment is very good, in the vicinity of the border port. Breakfast is also very rich, indoor swimming pool and other sports year-round open, comfortable bed, the staff is very friendly and warm. I believe the next time in the local stop, I will choose it.

"Fantastic stay. "

5
03/11/2016

We were in town for a family funeral. We have stayed at this hotel before and would definitely stay again. The staff at the hotel were excellent and extremely courteous and professional. Plus, Patty, the housekeeping person that inspects the rooms helped expedite the process to allow us to move into the upgrade room (324) . All of these people went above and beyond for us. Thank You very much.

"Always a great stay"

5
01/11/2016

We cross the border at least 2-3 times per year just to get away and do a bit of shopping. We have never had a bad experience at the Best Western Hospitality Inn in Port Huron. The staff is very friendly and helpful. The rooms have been remodelled and are beautiful. We would not stay at any other hotel

"Fabulous stay!"

5
30/10/2016

This hotel is conveniently located near the border (approximately a 10 minute drive). It has a fabulous breakfast buffet and the staff are incredibly friendly and helpful. The pool is very nice and the hotel is also very close to many popular restaurants as well as the mall which has most of the popular name brand stores.

"Great"

4
30/10/2016

Convenient as it is located right off the highway. It is a decent Best Western with an edible breakfast. Didn't get to try the pool though as we checked in late and left early in the morning. I would stay here again.

"The Best Best"

5
26/10/2016

Always a pleasure to stay at this motel , always very clean and rates are fantastic , it's quiet and all the amenities , the Staff has always been very pleasant , Ronald especially remembered us from last time we stayed !!! The breakfast has alway been very good , keep up the good work!

"Breakfast & Staff"

5
25/10/2016

This hotel has the best breakfast, I have came across when traveling, Also, has the most friendly and most efficient staff. I will definitely recommend this hotel to other when choosing a hotel in Port Huron Area to stay in.

"Just the best ever !!!!!!!!!"

5
19/10/2016

Absolutely fantastic. Staff went out of their way to accommodate us and make us feel welcome. The room was spotless! The view was perfect, everything was close by and the breakfast better than most restaurants

"Best Ever Western"

5
19/10/2016

Do not hesitate at all to stay @ the Port Huron Best Western. Very clean & quiet w/ amenities very close by. Especially wonderful was location of Cracker Barrel just across the street. & expressway a few yards from that. Perfect !!

"Ok. BUT"

3
17/10/2016

The hotel is old but there has been good effort to keep clean and fresh. There was low vacancy the night we stayed but we were put in a room where you could not bath as the drain plug did not work. THE BIG ISSUE GOR ME WAS THAT THE COFFEE MAKER WAS SITTING IN THE BATHROOM AREA BESIDE THE TOILET. When I talked to the manager about it he argued that all hotels put them there. I begged to differ and said they might be beside the sink if it was outside of toilet room BUT-- every time you flush the bacteria are floating around in air to coffee maker-- GROSS! He then conceded that there were only 2 rooms in the hotel with that set up--- and in a low vacancy that is where they put us!! Front desk staff were very nice. Great location-- just need to look at details --

"Stayed here many times."

5
12/10/2016

Excellent hotel near the Bluewater Bridge. Staff was friendly and helpful. Breakfast included although the breakfast area is small. Conveniently located near restaurants like Cracker Barrel and Bob Evans.

"A Bit Run-Down"

3
11/10/2016

We booked this hotel because it has a Tesla charger. It was not essential for us because there were plenty of Tesla superchargewrs on our trip from Chicago to Toronto (including one in Port Huron), but it was convenient to wake up in the morning with a fully charged car (free for patrons). The hotel is just OK and not expensive, but it needs serious update and upgrade. The public places, esp. the elevator, need better scrubbing and cleaning. The included breakfast was OK, but the swimming pool is practically adjacent to the breakfast room and it was full of screaming kids. We paid extra for a room facing the river and the view was indeed exceptional, but the window is too small to fully enjoy it

"Overnight Stay"

4
10/10/2016

The staff is always friendly and the stay is consistent. There was a soccer team in the pool when we arrived, making a lot of noise like kids do...so we were afraid the noise would continue in their rooms. But at 10PM all was silent. We were grateful and content.

"poor mattress"

3
03/10/2016

Mattress was not comfortable, woke up with back and side pains both mornings. room was clean and made up nice the next am. Heater / air conditioner fan settings where confusing ran all night the first night and finally was able to turn it to different setting the second night. Friendly cleaning staff and breakfast service left food out later as we did not know breakfast was over at 0900 am.

"Needs rework"

2
03/10/2016

This hotel has seen better days and needs a major facelift. I imagine it is underway since the exterior is modern and the rooms have all the expected features and comfort. But I was shocked when I got there and saw how much was outdated. The interior decoration is so out of date. The lighting sucked, the elevator door was badly worn and the elevator the slowest thing on earth. The carpets had seen better days. Breakfast was what I expected. The wireless had its moments. I switched over to my hotspot when it was too slow that evening. The man on duty that evening was very friendly and helpful for the computer and my membership. So the staff and room furnishings made up for it some, but the jarring differences between our room and the public spaces (hallways, elevators) mean this hotel is something I would avoid if I come this way again.

"On our way to the BDE in Illinois"

5
03/10/2016

What a great hotel, we arrived late and we were upgraded to a suite, the clerk was very efficient and friendly. The room was beautiful. The breakfast area is large and clean and the food selection plentiful and hot. We have stayed in this hotel on previous trips to Michigan.

"Nice motel at a very affordable price"

4
25/09/2016

Very clean, nice size rooms with comfortable beds! Had to go to Northern MI for a wedding so booked this motel for the trip out. Was very pleasantly suprised at the nice conditions, comfortable beds and the nice breakfast. After the wedding we decided to book it again for the return trip and was just as pleased with the second stay. Bring a swimsuit, they have a nice pool.

"Older Best Western"

2
24/09/2016

When we first walked in here I was disappointed. Older place. Rooms were newly done though with our overlooking the river. Breakfast had a nice variety. Service was super slow and area so so. I would of given it a one star but overall room was nice with refrigerator and microwave. Also a dog friendly place with many of them.

"great hotel"

5
24/09/2016

We gave stayed at this hotel several times. It is like home away from home to us. We have always received great service and accomodations. Staff couldn't be better and room is always immaculate. would highly recommend.

"Great Deal Great Hotel"

4
22/09/2016

Great HOtel just seconds from the Blue Water Bridge in Port Huron and close to all major accesses. Offers on- line deals for even better discounts on their already great prices. Nice Breakfast included and comfortable rooms

"Pleasent stay"

5
18/09/2016

The staff was outstanding and extremely helpful. The room was quiet and pleasant to be in. The Internet worked very well. The hotel is easy to get to. I found it interesting that it has hook-ups to recharge electric cars.

"Fine for an overnight stop"

4
15/09/2016

We stopped overnight here in August 2016 en route from Chicago to Niagara. The girl on reception was pleasant and helpful and the room was a reasonable size, comfortable and clean. There is no restaurant for an evening meal, which would have meant going out for food, which we didn't really want to do after a long drive. We managed on snacks and had a good breakfast instead, although the breakfast area is small and people spilled over into an adjacent conference room, opened for this purpose. Overall the hotel satisfied our needs and we had no complaints.

"Reunion"

5
08/09/2016

Room very clean and well kept. Very good work by cleaning staff. Front desk crew friendly and helpful. Overnight front desk manager Cheryl stood out among staff. Great job making sure continental breakfast area very clean and well supplied. Would recommend to other travelers. Easy access to I-69/94 to Canada, Detroit or western Michigan.

"Nice Location!"

4
07/09/2016

The hotel was great, they are pet friendly and that is hard to come by. The room I stayed in was a generous size, everything worked fantastic and everything that I was told was included actually was there. You weren't disrupted by other guests noise, there wasn't a lot of chaos in the hotel like you sometimes get over weekends in the summer. There was easy access to let the dogs outside regularly and it was right up next to a wooded area, a walking path and a park. The veiw from the second floor was lovely, the breakfast was of great variety and amounts and the hotel is not far from the hightway, the beach or convenience stores. It was a great little get away from daily life. The staff was excellent in anything that was asked/requested for the room and checking in/out was a breeze. Highly recommend this hotel to anyone traveling to or through Port Huron.

"Excellent Blackout Curtains - Updated Accessible Rooms"

5
06/09/2016

We arrived very late after a 6 hour drive from Chicago and needed to sleep in. When I awoke at 9am I was sure it was still late night because the room was in complete darkness. Best curtains I have ever seen in a hotel if you want to get a good night sleep and/or sleep later in the day. We had a room on the 1st floor and were given a handicapped accessible room which was very spacious and a lovely updated room. Service was great, water pressure was amazing. Great experience overall. Close to the border, easy to cross back to Canada when we were ready to leave. Unfortunately we didn't get to try the breakfast as we slept through it.

"vacation"

5
30/08/2016

Very, very good!!! Rooms are very clean! It is quiet there, and the breakfast is good, lots of choices. I would highly recommend, this hotel, if staying in Port Huron! The staff are very helpful, and their knowledge of the area is good. The beds are comfortable, and the rooms are very, very clean. Its a 10 in my book!

"good location"

5
29/08/2016

very clean hotel good spot and service great nice people and the food was good just didn't have any micro wave popcorn on site would like to have some and it was easy to find things as needed Thanks Richard

"Friendly Staff"

5
27/08/2016

The Twins are wonderful and very Friendly. Hotel breakfast was plentiful and loved the assigned parking for best western reward members. The location is great for cross border shopping and the fridge & microwave are very helpful as well after a long day of shopping.

"Always enjoy our stay here!!!"

5
23/08/2016

We always stay at the Best Western in Port Huron and always enjoy our stay there. It has been updated and has a nice, clean, pool and a fridge and microwave in the room. The beds are very comfortable. Breakfast has a nice variety of items, and I am Celiac (gluten free) and they have muffins and cereal to accommodate my intolerance to gluten. Would recommend this Hotel to anyone travelling to the area. Service is always good....

"Great room, Fantastic Staff"

5
23/08/2016

I took my son to Port Huron to visit some maritime sites and stayed at the Best Western. The room was deluxe, especially for the rate and we were very happy. I did not get the name of the gentleman who checked us in but he was extremely polite and happy to help us. The buffet breakfast was simple but also complete with hot food items plus toaster bakery items, muffins and cold fruit, cereal, milk plus REAL orange juice. I will definitely stay here if we visit Port Huron again.

"Excellent Pet Friendly "

5
22/08/2016

Wonderful hotel! Friendly efficient staff, delicious breakfast, comfortable bed, clean room. Well worth it, great night's sleep after a long day of traveling. All three of us (me, boyfriend and dog) slept deeply and awoke refreshed. It was great to be able to walk the dog through the adjoining park in the morning. The area is safe and close to the Canadian crossing. We will definitely stay here the next time we visit Michigan.

"Well worn but clean"

3
22/08/2016

I don't know why motels in Port Huron are so expensive. Sarnia Ontario lodging is considerably less. This hotel is very dated and looks like they are doing everything they can to keep it going without spending much money. But the employees are polite and helpful. The room was clean. They bed was comfortable. The AC worked. The entire motel smells like deodorizer and every bit of flooring looks worn and tired. So, by Port Huron standards it wasn't too bad. By Best Western standards, it should be downgraded to a Quality Inn or Super 8.

"Great Nights Sleep"

5
21/08/2016

It was a little dark when we got there and no road sign lit up however, we did go to the hotel and were very pleased with the service and the room. Slept very well, very comfortable beds. Also the staff was very pleasant.

"Pet Friendly and a Good Night's Rest "

5
17/08/2016

We stayed here twice this month. Once when leaving the US to go to Canada and once returning to the US. We got in late at the hotel 12am, but the front desk was pleasant and welcoming. Our room was ready and they were aware we had our puppy with us. The room was clean and recently remodeled. The bed was comfortable and the hotel was quiet. They had an area to walk dogs and they supplied poop bags for guests that did not have any for their pets. The hotel location made it easy to get to the bridge to cross into Canada. It was much easier than trying to cross in Detroit. The hotel served a continental breakfast which was perfect for travelers on the go. On our visit on the way back from Canada, they made us preferred guests and gave us a preferred parking spot in front of the hotel. That was perfect, espicially at midnight. That was Very Nice of them! We will return to the Best Western Port Huron on our next trip to Canada..

"Great place to stay"

5
16/08/2016

We have stayed at port Huron's Best Western a couple of times and have found the hotel to be excellent. Price is reasonable and the customer service was tops! Our room was clean and the bed very comfortable. Breakfast was good with excellent selections. Very impressed with all of it. We even had to ask for a forgotten necessity at the front desk and they cheerfully provided it. Clean, affordable and customer service that made me feel that they really deserved / wanted my business. We will certainly go back the next time we stay in Port Huron.

"I want to visit the pictures - no thanks to Travelocity for failing to help"

1
10/08/2016

This hotel looked pretty posh in the pictures, The hotel is listed as a 3 star hotel and was excited for my visit. I stay in hotels a great deal and I'm generally very pleased with the experience but even when there is a problem I give the hotel a chance to correct it and have rarely had reason to complain. I have reason to complain. The view is of the parking lot. The room is tiny, its not anything like the pictures, it's dated, sterile,, the sink is in the bedroom, and the bathroom I mistook for a closet until I looked more closely, the TV is an old low resolution panel TV and the air-conditioner is loud and rattles. When I asked the hotel staff (very pleasantly I might add) to move me, I was told (with some distain) that if you book thru "them", then you get the very cheapest room we offer. When I asked about upgrading they told me that I would have to pay the entire price of the new room at full price, I could not pay for an upgrade but only the full price of a separate room reservation. They were curt and impolite and I felt like I was a second class guest because I didn't book directly thru them. When I called Travelocity they told me that when you book an unpublished room you take your chances and you get what you get. I booked a room at a 3 star hotel and I got a 1.5 star experience. I feel ripped off by both. This room isn't worth nearly what I paid for it Travelocity and by the Best Western Port Huron/Hospitality Inn I feel angry and ripped off especially after spending a full 1.5 hours on the phone and 20 minutes waiting for hotel staff to tell me I was out of luck. BAD EXPERIENCE!

"Port Huron Best Western"

4
10/08/2016

Very good stay, nice breakfast served, price was very good, below 100.00 a night, that was with being a Rewards customer and also being a veteran. you get a discount for both on price. nice incentive. Room was clean and very livable.

"Terrible Breakfast Terrible Manager"

2
08/08/2016

We will never stay here again! The breakfast was awful and cold. The manager was not willing to help us with our dilemma it took calling the corporate office to get anything done. After we got our situation handled we didn't even get a good room with the view we wanted.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Richard, Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. Richard, you did book a room through Booking.com that was guaranteed with a credit card for a sold out date for your arrival. The hotel had a confirmed reservation, so the hotel could not sell that room to another guest and held it for you all night. Unfortunately we could not sell that room again when you did not arrive for your reservation for the stated arrival date, causing lose of money to the hotel, resulting in a no-show charge. Please make sure that you review the arrival date, departure date and cancellation policy of the hotel before confirming the reservation to ensure it is accurate. You were provided with a free room for the date that you wanted with the requested room type, riverview king room, along with a free hot & cold breakfast in the morning. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western or if you have any more questions or concerns.

"Stay"

4
08/08/2016

was good but made us feel bad when we received letter that we paid full rack price since we book through website (Expedia) versus booking with the hotel directly. Why advertise through the website then?

"Best place to stay"

5
05/08/2016

The staff is very friendly, rooms are clean and you can ask for anything you forget. Breakfast is always ready and full when you get there. It is in the perfect area for walking to some restaurants and only a 15 minute drive to the main strip with the mall and lots of stores to shop in. There is a great pool which is always clean and an area outside with play swings etc for children. Always a great experience for us.

"Restful stay"

4
04/08/2016

We were greeted by the staff and they accommodated all my requests with pleasure. awarded me with extra points for getting registered with the rewards club. Quite secluded location. Easy access from interstate. Good Hot breakfast. I did not get my favorite fruit bananas(just a suggestion). Beds were comfortable, All other amenities were satisfactory.

"Crap hole."

1
04/08/2016

This place and it's management are the worst. Housekeeping helped themselves to money left in the room then had the audacity to make the bed leaving bloody sheets on it, from where my husband re-injured a cut on his arm. We complained to the front staff and here told "the couple that cleans are from India". Really? What does that have to do with anything? They are your employees and you are responsible for them!!! This place is not worth 155.00 a night. Please don't waste your money here!

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Takeoutmenues, Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. I'm sorry the housekeeping staff did not change your sheets for your stay-over, the hotel does try to be use green practices and doesn't change sheets for a two night stay unless requested by the guest. Housekeeping did come back and change the sheets for you to meet your needs. The housekeepers thought the money left on the case good was a tip, they were mistaken, the hotel offered you on the spot to refund you the money, but you refused to accept. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western or if you have any more questions or concerns.

"Good hotel at a reasonable price."

4
02/08/2016

My wife and I have stayed several times at the Best Western in Port Huron. We are Canadians, so it is a nice place to stay overnight and gives us a chance to shop in Port Huron. This hotel is a reasonable price and provides a good breakfast.

"Arrived Late to a Nice Room!"

4
31/07/2016

We pulled into the lot after driving for several hours and arrived around midnight. My husband and I were exhausted and the kids were grumpy. The very nice gal at the desk gave us a little discount, which improved my mood immensely! Our room was very nice. When we woke up in the morning, we discovered our room had a river view and you could even see the bridge that goes into Canada. The breakfast was good. We didn't stay long as we had to get back on the road. We would definitely stay at this hotel again.

"Location for family"

5
28/07/2016

Great stop for small kids (park next door) and dog (dog play area). This stop is very easy as it is just off the highway. You need to drive for food or there are several delivery options but otherwise a convenient place.

"Was walked in on twice by hotel staff"

1
27/07/2016

I was walked in on twice by hotel staff that did not knock. The smoking section is in the front of hotel, everytime I walked in or out, I had to walk thru the smoke. The only reason I stayed there was because the allowed pets. As I fed my dog, he made a small mess, when I wiped it up, I was amazed how much dirt came up on the wet wash cloth.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. I'm sorry the housekeeping staff did not knock, I've talked to the housekeeping staff to ensure this type of incident doesn't happen again. The smoking area is located at the side of the hotel, but guest do not allows follow the signage to not smoke near the entrances. If a hotel staff does see the guest smoking or guest reports it, the hotel will inform the guest and make the guest move to the smoking area. The hotel does have pet friendly rooms, but each room goes through extensive stripping & cleaning process after a pet stays in the room to ensure it is thoroughly clean. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western or if you have any more questions or concerns.

"Affordable and Nice Stay"

4
27/07/2016

Very affordable and high quality for its rating. Nice room amenities and comfortable bed. Nice TV. Best value found in Port Huron for a 3 star rated hotel. Right off Interstate with a few agreeable restaurants. Not far from any business, downtown, mall or restaurants. Very clean room.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for posting your review. I am extremely pleased to learn that the experience has been up to your expectations and that you enjoyed your stay with us. The location of the hotel to the shopping center and restaurants makes it popular among travelers. Many of the hotel guests have complemented us on our clean rooms and free hot breakfast. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Great night of sleep!"

5
27/07/2016

We've been traveling for 8 days, and these are the best beds ever...comfortable mattress, pillows and linens. Nice linen and room decor. We found the staff to be professional and attentive. The elevator was out of service, and they offered to help with baggage. A good breakfast, hot, and all items kept fully stocked.

"Great Place to Stay in Port Huron"

5
26/07/2016

We rented two rooms for 4 senior ladies. Had a great time, the rooms were very clean and up dated so nice. Also there had been a hand bar installed for the bath tub, great help for us seniors or anyone else. The staff were very friendly and helpful. The breakfast bar had everything one could image for a great breakfast.

"Good spot!"

4
23/07/2016

We stayed here a few nights ago and were pleasantly surprised. We had stayed here a few years ago, and since that time the hotel has seen a lot of improvements. The rooms were very clean and in good condition. The beds were very comfy. The location is great, it's in a quiet area and has restaurants (Cracker Barrel & Bob Evans) only seconds away. We used the pool, but only stayed in it for about 10 minutes, it was too cold, even on an extremely hot day. I would stay here when in Port Huron again, it's a much cheaper option than other hotels in the area. They left me a note in the morning to book directly through them because they say it's cheaper than booking through a 3rd party, but unfortunately that's not true for Canadians with the current exchange rates!

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Nicolem29, Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. Third Party websites charge you full rack rate for the hotel room, but when you call the hotel directly and ask for BW Rewards rate the guest saves 10% plus qualifies for rewards points for free nights & gift cards, promotion gift cards (Stay 2 times and get $50 travel card), upgraded riverview rooms and preferred parking spots. Lots of Canadian guests prefer to pay with cash upon checkout to reduce the exchange rate since credit card companies charge a higher exchange rate fee. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Michigan family reunion"

5
22/07/2016

I would recommend this hotel. Our visit was fantastic. The front desk was very pleasant, helpful in any questions that we ask. Our room was outstanding, bed very comfortable and we enjoyed our stay. We will stay here again next year when we come back the 4th of July. Riverdale, CA

"Best Western Port Huron was Poor Choice"

3
18/07/2016

We choose this hotel for being dog friendly but were very disappointed that we couldn't leave our dog in our room while we went for dinner. Even leaving a cell number was not allowed. We would not have chosen this place if we had known. I realize some dogowners have spoiled it for others. The policy should be posted clearly on the hotel website. But room was clean enough and beds were comfortable with soft bedding. I don't care for split washrooms, the sink in the main room. Wish it had said that on the website. Internet was fast and the breakfast was good. It was fine for one night. But it was quite overpriced for what we got.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
KatieVan13, Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. The policy of not leaving your pet unattended in the room is a policy adopted by many hotels to ensure that a dog doesn't bark when the guest is not in the room causing noise disruption to other guests and do damage to the room the dog is unfamiliar with. We have had many experiences of this happening at our hotel causing the hotel to add this policy to the pet policy established at the hotel. Unfortunately, that is the pet policy we have adopted to ensure not just pet guests, but all guests have a safe, quiet and enjoyable stay for the duration of the trip. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western or if you have any more questions or concerns.

"Good value for the money"

5
16/07/2016

This is a really good basic hotel. It is clean, it is quiet, the breakfast is good and the linens/towels are scent free (for those with contact allergies or sensitivities). The air conditioner unit does not smell funny either (as they do in a lot of hotels). It is also easy to find and as a bonus is directly across the street from a Cracker Barrel. This is the only hotel I'll stay in in Port Huron when cross-border shopping. They even let you pay cash if you secure with a credit card so you can avoid credit card exchange fees which I thought was awesome. I'd recommend this hotel to anyone.

"Nice Stay"

4
13/07/2016

We were fortunate to find this hotel traveling late afternoon and no reservations. Place was very nice and clean. The breakfast was better that most hotels and we really enjoyed our night there. Parking was adequate as well.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Leroy, Thank you for posting your review. I am extremely pleased to learn that the experience has been up to your expectations and that you enjoyed your stay with us. Many of the hotel guests have complemented us on our hot buffet breakfast and the large parking lot. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Beautiful Port Huron's Aptly Named - Hospitality Inn!"

5
12/07/2016

This was not our first visit to the hotel and we were delighted upon our return to see Veronica there to greet us! This young lady is the first contact with the hotel and its biggest asset! She and her twin sister Ashley run a smooth, efficient concierge desk and are not averse to jumping in to assist where help is needed. The staff are friendly and professional and the hotel reflects that. Our room overlooked the river and was a peaceful refuge after a long drive from the Toronto area. The room was spotlessly clean and smelled fresh and airy. Breakfast was hot, tasty and there was something for everyone...oh and the coffee could give any coffee shop a run for its money! Wifi connection was strong and consistent which, as a realtor, is important to me as I need to stay connected with my clients. TV was perfect for my retired hubby who likes to stay abreast of world events and happening sports! The pool is a big bonus! Stay there on your next visit - you won't be disappointed!

"Excellent Stay"

5
11/07/2016

I stay here frequently and the service is always excellent. The staff are very friendly and the rooms are always clean and the bed comfortable. For me the location is good as it's just after the border crossing and so it's a great place to stay the night before going on.

"Fourth of July visit with friend"

5
11/07/2016

I've never stayed at a hotel where the staff were as friendly, willing to help and readily available to answer your questions. Room was clean and comfortable and housekeeping was on top of every request. The front desk clerks were amazing! The lady helping with breakfast was amazingly efficient and friendly. I will definitely be staying again!

"Recommend Port Huron Best Western"

4
11/07/2016

Always enjoy our stay. Beds are comfortable. Nice view from 3rd floor over he canal. Desk and breakfast buffet staff very friendly and helpful. Changed up their continental breakfast. Good central location. Restaurant across road- unlicenced, but can also walk to a pub down the road which serves great fish and chips on Friday nights.

"Great stay"

5
04/07/2016

We have stayed here more than once and the service has always been excellent. Our request for specific ground floor and facing the parking lot was met. The staff all seem to work very well together and are very helpful.

"Return Visit"

4
03/07/2016

We were in Port Huron 2 years ago and decided to go again. We never even looked at another place to stay as our first visit was great. There has been some remodelling done to the rooms and they looked really nice. The bed was very comfortable. A quiet room. The staff was nice. The breakfast was good and plentiful. Close to all we wanted to do. We will return!

"Best Western Port Huron, MI"

5
01/07/2016

Great location and quality. Staff was especially helpful and proud of city. Had a fun time touring the city and became aware of special events coming up and wish we had time to take it all in. This was a mere stop over enroute to NH and using Port Huron for entry into Canada was easy from the hotel as it sits along the highway to the bridge to Canada. Double bonus !!

"Highly recommend "

5
29/06/2016

Very clean rooms. Great location to everything in town. Especially for all of the activities during the summer months. Very friendly staff. Easy and quick check in. Close the the expressway for easy access. And also right on the river and close to boat launches for boaters.

"Great facility, very convenient location"

5
28/06/2016

Located just of I-94, close to restaurants (and not really far from shopping). Nice, clean, smaller facility with a friendly staff. Very comfortable & quiet (not that close to the Interstate to be bothersome). We've stayed here several times now and have never been disappointed.

"Requires updating in some areas."

3
27/06/2016

Recently stayed at this hotel, front entrance, breakfast not great, requires more fruit and some healthy choices. rooms are all updated and clean. Staff excellent, friendly, helpful, especially Michelle and Veronica and the man and lady on the front desk in the evenings. Would wait till I return to see if things have been updated. H.

"Great Service"

5
27/06/2016

Very friendly staff, breakfast was great, and the staff in the breakfast room was amazing, when we were looking for stuff to do, the desk person was very helpful, and then printed any information that we needed

"pleasant stay near bluewater bridge"

4
26/06/2016

reasonable rates, nice clean rooms, easy parking, working Wi-Fi and the usual good best western breakfast. There are nearby restaurants and easy access to the bridge. The hotel appears to be working on more upgrading of rooms

"Great Service"

5
26/06/2016

Our group of friends traveled from Toronto to Chicago and stopped at the BW for 2 nights on either end of the trip. We were treated to first class treatment from customer service manager Veronica. Veronica was accommodating and personable and made our group feel at home. Hospitality manager Michelle ensured that the breakfast bar was well stocked with fresh food items. Her commitment to customer service and cleanliness didn't go unnoticed. Our group will definetly be staying there again.

"pretty good hotel near the bluewater bridge"

4
26/06/2016

We just overnighted here on our way to the Skakespeare festival in Stratford Ontario. The hotel is clean and comfortable and Best Western has been serving up a decent breakfast with good hot and cold foods. Wi-Fi was ok. There were eating places nearby.

"they live up to their name"

5
23/06/2016

I would never suggest another place to stay to anyone but a Best Western. From this day forward I will only stay at Best Western. No questions asked. I have stayed at the most expensive hotels and the cheapest ones and no matter what the price I will Always stay at a Best Western.

"A night away for Fathers Day"

5
20/06/2016

Wanted to get away without having to drive for a lot of hours and Port Huron is only an hour from us with nice beach areas close by. So for Fathers Day I whisked my husband away for the night, I asked for a quiet relaxed room and was pleasantly pleased, the room was clean, bed very comfy, shower had a real nice massage shower head ,frig and microwave, 32"tv. we really had a relaxing time and great nights sleep, checkout is not til noon. Very good breakfast sausage eggs great cubed potatoes waffle maker regular sized and 4 mini waffle maker and fruit yogurt pastry etc. with an awesome attendant that went up and beyond normal to serve, also the staff from check in to check out were pretty awesome they have a great team at this hotel. we did not use the pool but looked in the area the pool was small but clean, we would recommend this hotel it is just a 3-4 minute drive to shopping/downtown area and about 10 minutes or so to a really nice county park on North 25 / Fort Gratiot twp County Park. with nice beach we always visit when in this area. I'm so glad we tried a different hotel then usual for this trip, we found another great one that we will return to in this area sometime in the future.

"Nice little hotel"

4
19/06/2016

This hotel has been nicely updated. Very friendly staff. Decent breakfast bar in the morning. It was quiet and my room was nice. There is a lack of dining options nearby and you have to travel to downtown Port Huron for anything other than a chain, but if you are satisfied with Cracker Barrel or Bob Evans (both nearby), you will be happy.

"suprised by the price."

5
19/06/2016

We were looking for a place to spend one night and not spend a lot. We decided on Best Western and were more then surprised how nice it was for the price. Don't be fooled be the outside. The rooms are very nice and the breakfast was very good also.

"Family"

3
14/06/2016

Stay in a king room a wonderful view of the Black River. The housekeepers were friendly and smiling. They seemed to like their job. I really enjoyed the breakfast area. The food was hot and there was plenty of it! The server Michelle was very friendly and helpful. The only disappointment of the hotel was the front desk receptionist (Veronica) yelling on her personal phone. No one wanted to hear her personal life while trying to enjoy our breakfast and get ready for our days. As I read more about the hotel on this site I could see more complaints about her, too bad because it is such a lovely hotel, its had many updates and looks great! To Michelle and the other workers: Keep up the great work!

"Best Western is the best!!"

5
13/06/2016

Always clean, friendly and welcoming! Close to downtown, malls and event venues. The refrigerator and microwave are an added amenity most hotels do not offer. Definitely will keep using this as my "home away from home" whether travelling for business or visiting family in the Port Huron area.

"very nice stay"

5
13/06/2016

This is a nice clean hotel with very comfy beds. The breakfast was very good and the staff very efficient and friendly. I would definitely stay again if I am out this way again. It has a good location for shopping and other restaurants.

"I absolutely love everything about this hotel"

5
12/06/2016

This is and has always been my go to hotel all that i expect from a hotel i get from here its clean , have comfy beds that snuggle you to sleep lol , there's great customer service, and the continental breakfast is awesome . i love it

"Best Value"

5
02/06/2016

This hotel near the Canada Border is the best place to stay in the area. The hotel is tight off the highway. Very clean entrance. The room was exceptional but the pillows could be improved. The breakfast was just right to give you a kick start for the day. The pool was clean. The internet was fast.

"Typical BW hotel with great service"

4
30/05/2016

This was our 2nd stay enjoyable stay here. Overall hotels are very similar, a room is a room! What I love here is friendly service, a great breakfast, problem free wifi, and clean room. I didn't use the pool but saw plenty of kids in there having a good time and it seemed well looked after. The only thing I would change is a little speedier elevator :)

"Excellent hotel"

5
27/05/2016

Best Western is an excellent hotel and our experience was really great. It is close to shopping and we were very well treated. Close to Canadian Border and great for anyone shopping in Michigan. Across the road from Cracker Barrel.

"Good night."

4
25/05/2016

We were in transit and this was a stop over on our travels. The room was clean and nicely decorated. We felt safe and comfortable here. The breakfast was included with our stay. There was a good variety to chose from. I will be happy to stay here again.

"Good Value"

4
23/05/2016

Appreciated the discounted prices, especially with our poor Canadian dollar. BW has done a very nice job with their renovations and continue to work on the breakfast area. The staff is always very accommodating and eager to make your stay comfortable and enjoyable. My ONLY complaint is their very LOW TOILETS & no grab bars! This is a COMMON complaint from guests at this hotel.

"Staying on Top."

5
23/05/2016

I have been to this hotel on earlier trips and I was extremely pleased that everyone of the staff were still doing everything with an attitude the they wanted to be better and better, keeping their methods and attitude at the very top level. It is much more difficult to remain at top form, once you reached that level of quality. It's very important that once you reach that level it is hard work and consistent efforts that mean Staying On Top.

"Get Away Bw Rewards"

5
22/05/2016

They had very colorful flowers as you enter the hotel,the staff was very friendly with great service, the breakfast was also great the food was nice and hot.. are family enjoy the pool area as well..the room was clean (316)... would stay at this hotel again..

"Very friendly Best Western"

4
18/05/2016

The staff at this Best Western are very friendly and helpful, and they are why we give this hotel a rating of Very Good. Everyone, from the front desk staff, housekeeping and the lady who helps during breakfast, were all so friendly and cheerful, thank you. Once we were in our second room (313), we were happy. The hotel is clean and seems to have had some remodeling done. The beds and pillows were comfortable, our room had a microwave and fridge, the shower worked great, and parking was safe and plentiful. The wifi was strong, the breakfast buffet was the same thing each day, but the food was hot, plentiful and ok as far as hotel breakfasts go. The elevator could use some servicing though, as it wasn't as smooth and quiet as we hoped. It was a bit scary and questionable at times, but always got us to the 3rd floor successfully. For the price we paid, we will definitely stay at this hotel again. ADVICE - steer clear of room 308!!!! We think the toilet vent for the building goes up inside the wall by this room. We could hear water rushing that sounded like it happened every time someone flushed their toilet. It was so loud that we had to turn up the volume on the TV. It only took us 20 minutes to ask to be moved to a different room. The lady at the front desk sheepishly said she didn't know anything about noises in that room, but I could see it in her eyes that they have to move a lot of folks from that room. Take my advice, and please don't be one of them.

"Good for what we needed."

3
17/05/2016

Nothing spectacular, but the rooms were clean and the people working there were very helpful and nice. it was for one night and good for what we needed. The little town was very quiet, but we found our way around and enjoyed it and the people we met. Kind of historic in it's own way. Good place to stop before heading into Canada the next day.

"Michigan Trip"

4
17/05/2016

This motel is conveniently located and comfortable. It could use a little TLC, new carpet in the halls, etc., but the bed was comfortable, the room was very clean and the staff was extremely hospitable.

"Another great stay!"

5
16/05/2016

I keep returning to this location, with different friends and my husband. Everyone has been happy with this hotel. Room has been clean, has everything we need, great location, internet service is excellent, and breakfast is very good, for hotel style offerings. This one has gluten-free options available upon asking.

"Great place to stay!"

5
15/05/2016

The staff were friendly, helpful, attentive and service oriented. The beds are fantastic and that is saying something - the beds are high, and I am short. A feat just getting into it, and well worth the effort!

"Cheap and pleasant"

4
10/05/2016

Booked the cheapest room we could get on Priceline and we were given a room here. The lobby areas and corridors are a little dated, but our bedroom was in great condition and looked like it had recently had a makeover. The staff were all very pleasant, from the lady who checked us in at 2.30am to the lady who was clearing the rooms. Breakfast is pretty basic, but it comes free with all rooms and has a small selection of hot items - scrambled eggs, sausage patties and potatoes. Bacon would be a great addition(it's never included in free breakfast hotels like Fairfield inns or holiday inn express'). I'd stay here again. I didn't use the pool but it looked in decent condition and clean.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. Please remember that 3rd party websites do not give you the option to choose rooms or earn reward points/promotion gift cards. Your comments are important to us and we would like to thank you for sharing them with the TripAdvisor community. The hotel will be updating the lobby and public areas this year. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Love the staff"

5
10/05/2016

I have stayed in the hotel before. It is a great location when travelling across the border home. It is only a minutes away. The staff is great. So helpful. I arrived late and was tired and the front counter gentleman helped me with the door and the elevator. It seems like a small gesture but when you are tired that means so much. Great hotel, staff is great. Beds are so comfortable.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to write in and let us know what you thought about your recent stay with us. We're happy when you're happy. We hope we see you again soon, and thanks for staying with us at the Best Western Port Huron/Hospitality Inn! Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Quiet and Convenient"

4
06/05/2016

Very comfortable bed, clean room, good variety of choices for breakfast. Quiet location. The high bed and low toilet (no safety bar on wall) may be difficult for older, less agile, people to navigate.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. Our guests have repetitively commented on the comfortable bed, clean rooms and hot breakfast. The hotel does offer a lower bed option in the king rooms especially the handicap king rooms that have safety bars with higher toilet. If you do need any special help or needs for your room, please don't hesitate to ask one of the front desk agents who will happily help you out. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Friendly staff"

5
02/05/2016

We had a great experience. Very friendly and helpful staff. Nice pool - great for kids. Shower had excellent pressure and whirlpool tub was great. Room was nice size, bathroom was huge. Bed was comfortable and kids enjoyed sofa bed. All in all, we had a great stay.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to write in and let us know what you thought about your recent stay with us. We're happy when you're happy. We hope we see you again soon, and thanks for staying with us at the Best Western Port Huron/Hospitality Inn! Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"A very happy and satisfied Customer"

5
02/05/2016

The staff at this hotel are very friendly and helpful. The hot breakfast is excellent...alot of good choices and Michelle who works in the dining room is cheerful and friendly The beds are comfortable and the rooms are always clean. The hotel is very close to the border and right across the street from the Cracker Barrel restaurant. It is a 5- 10 min drive to local shopping. The girls were shopping and the guys took in a movie at Kraft 8 with reclining seats...really nice they said!! You can use the internet at the hotel to check out the local store sales and I even print off store coupons. I would highly recommend this hotel to all Canadian visitors.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It is always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"A great place to let your child run amok..."

2
02/05/2016

I have stayed at this hotel many times over many years. My last stay was the worst and it is sad to see it decline. Although not the hotel's fault, there was an army of children running amok without adult supervision, making it impossible to sleep and then they destroyed the breakfast bar the next morning. That aside, the bed was uncomfortable, the TV way too small, and the facility is lapsing into disrepair. I stay here because I have a Bestwestern Loyalty Card, but without it I would stay elsewhere.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay at Best Western Port Huron / Hospitality Inn. I'm sorry the children were disturbing your stay at the hotel. The hotel does try to control and make sure everyone is happy with hotel's noise disturbance policy. Thank you for sharing your feedback of the room as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western or if you have any more questions or concerns.

"It was excellent!!!!!"

5
01/05/2016

This hotel had a very accomodating staff! We stayed here due to a hockey tournament in Port Huron, and they provided outsanding service! Michelle was particularly helpful at breakfast, and even left it open a little longer so our team could grab a bite to eat after their early morning game!

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It is always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Great Hotel, plain and simple"

5
28/04/2016

Great hotel. The staff were nice and welcoming, the room was clean and comfortable, the shower had good pressure and the toilet flushed properly. The breakfast was served early enough that we could enjoy it and still be off early enough and it was tasty... scrambled eggs, sausages, waffles, yogurt, fruit, bagels, cereal, etc. No complaints, will definitely stay there again when I return to the area.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to write in and let us know what you thought about your recent stay with us. We're happy when you're happy. We hope we see you again soon, and thanks for staying with us at the Best Western Port Huron/Hospitality Inn! Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Hospitality"

5
28/04/2016

This hotel knows how to attract cross-border shoppers. They offer guests incentives too attractive to turn down. Further more the staff was welcoming & friendly & went out of their way to be of assistance. The breakfast was one of the best that we have ever had at a hotel. Michelle the hostess made sure that guests were looked after & even volunteered to prepare waffles if we wanted them The rooms were clean & met with our expectations.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your say at the Best Western Port Huron/Hospitality Inn. It is always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Good rate and friendly staff"

4
25/04/2016

I went to Best Western Port Huron for Spring Break with an 8 year old and 9 year old and the Best Western had a great sized pool and awesome breakfast. It was close enough to the downtown area but also minutes from the Canadian Border.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for posting your review. I am extremely pleased to learn that the experience has been up to your expectations and that you enjoyed your stay with us. The location of the hotel to the shopping center makes it popular among travelers. Many of the hotel guests have complemented us on our hot buffet breakfast and the indoor pool. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Highly Recommend"

5
18/04/2016

This is the second time we stayed at this hotel and both times we had a pleasurable experience. The rooms very clean and beds were very comfortable. The staff were friendly with exceptional service. In the morning breakfast was also excellent with a wide variety of foods hot & cold to select from. We would definitely stay here again and recommend others to stay here.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for staying with us and for taking the time to share your review. Nice to learn that you liked our morning breakfast and our service was up to your satisfaction. Looking forward to welcoming you again soon at Best Western Port Huron/Hospitality Inn where our vision is to Lead the Industry in Superior Customer Care. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Great experience and great amenities"

5
17/04/2016

Stayed here for two nights. Room 304 was perfect. It is on the 3rd floor facing the Black River, away from the elevator. The complimentary breakfast was awesome and so were all of the staff. Didn't get to utilize the pool, but it looked very nice. Will definitely come back here when visiting Port Huron.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to write in and let us know what you thought about your recent stay with us. We're happy when you're happy. We hope we see you again soon, and thanks for staying with us at the Best Western Port Huron/Hospitality Inn! Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Cool place to spend the night"

5
14/04/2016

My wife and I spent the night here to get away from the family for an evening. The Staff was great! The room was clean! The heater was fairly quiet. The only thing that lacked was the ability to output audio/video from my Laptop PC to the Television even though it add HDMI capability. They had the options locked out. Bummer. Other than that ... all good!

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Robert, Thank you for taking the time to write in and let us know what you thought about your recent stay with us. The TV are locked to disable guests from changing the settings, but we do have remotes to access HDMI and other settings upon request at the front desk. The front desk will be happy to assist you. We're happy when you're happy. We hope we see you again soon, and thanks for staying with us at the Best Western Port Huron/Hospitality Inn! Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Just to get away for a weekend"

5
14/04/2016

We always have a great experience when visiting the states and especially the Best Western Hospitality Inn. The staff is always very friendly and helpful. The hotel has been updated recently and it looks great. The rooms are very nice and clean. The front desk staff are very friendly and helpful with where to shop and eat, especially Veronica, who is just a very nice girl. We are very impressed with Michelle from the kitchen, she always comes around to see if there is anything you need or she can do for you. Its a fabulous motel and we stay there every time we go to the states and try to do it at least 3 times a year, so looking forward to our next excursion

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It is always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Thank You for being loyal guests. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"NIce pet friendly hotel"

4
10/04/2016

Excellent staff, including Veronica at check in and Michele at breakfast made this experience! Clean pool and great shower in room. Elevator needs some maintenance, used the stairs a lot. Convenient to Cracker Barrel and city. Would stay again.

"Good Night Stay.."

4
09/04/2016

Stayed here a few times now, VERY VERY friendly and accommodating staff. Michelle from the kitchen meets your for their complimentary breakfast and sees to anyone's dietary needs. Veronica at the Front is very polite and friendly helps you find the room your wanting.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Linda, Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It is always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon.

"Hospitality with no Limits!"

5
05/04/2016

Every stay at this Hotel has been extra special with going for a dip in the pool to having a full HOT breakfast. Close to GREAT eating at the Cracker Barrel and close enough for all the amenities that you require for your stay! May it be a day or a week, with the mini fridge and microwave in the room, you have all the comforts of home. OH! did I forget to say that the price is one of the best in town. I recommend the Best Western Port Huron/Hospitality Inn to all my friends and family.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Edward, Thank you for posting your review. I am extremely pleased to learn that the experience has been up to your expectations and that you enjoyed your stay with us. The location of the hotel to the shopping center and Cracker Barrel makes it popular among travelers. Many of the hotel guests have complemented us on our hot buffet breakfast and the indoor pool. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"our stay at the Best Western, Port Huron"

5
05/04/2016

all the rooms have been refurbished and decorated and that includes the front lobby and dinning space. The breakfast is adequate providing both hot and cold selections. I especially liked the scrambled eggs. The staff was friendly as usual and very helpful should you have any questions. The hotel is an easy exit off I69 West and close to down town Port Huron and the stores , restaurants and mall on Pine Grove Ave. It,s our go to hotel whenever we stay in Port Huron.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to write to us on Tripadvisor. I am extremely pleased to learn that the experience has been up to your expectations and that you enjoyed your stay with us. The location of the hotel to the shopping center makes it popular among travelers. Many of the hotel guests have complemented us on our hot buffet breakfast and the front desk agents. Please reach out to me at bestwesternporthuron at(@) gmail.com to book your next stay at any Best Western.

"Hotel & Staff"

5
02/04/2016

Due to an unexpected problem at our home,we had to move to this hotel. The staff was very kind and considerate. The breakfast was the best we have had in all our stays at any hotel. The breakfast lady whose name is Michelle was very kind and always available to help everyone.

"Excellent Location, Excellent Value"

5
01/04/2016

Great location to downtown and highway, with multiple options for food delivery. The room looks renovated and new. I love the new lamps in the room which have outlets in them. The front desk staff, and manager were very friendly and made me feel welcome. The breakfast in the morning was great for the low price I paid. Would recommend this place to everyone and would definitely stay here again.

"Kickin' Back in Port Huron"

4
30/03/2016

Hotel is older, but well appointed. Staff very friendly and accommodating. A couple of fitness machines were not working in the fitness centre. Room lovely, especially facing the river. Thoroughly enjoyed our stay and would come back again.

"Friendly Staff. Clean Hotel. Good Location"

5
21/03/2016

Very nice front desk staff. Clean hotel. The central location and the fact that they are Pet Friendly made the choice for us. The great staff was a nice bonus....and being across the street from a Cracker Barrel store was a nice bonus as well.

"Good people, Great Attitrudes"

5
21/03/2016

The hotel was very successfully renovated in the last year, and what a great job they have done. All the staff was very friendly and knowledgeable and willing to go out of their way to be helpful. The breakfast buffet was very good and complete as I could see that everyone was enjoying themselves with the many item breakfast . I would highly recommend this hotel to everyone who happens to find themselves in Port Huron, Michigan. Great job to everyone involved as it was a team effort. Thankyou for a great 2 night stay.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It's always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Many of the hotel guests have complemented us on our hot breakfast buffet (which is one of our guests' favorites) and look forward to welcoming you back again soon. Please reach out to me at bestwesternporthuron at (@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon. Sincerely, Mrugesh Patel General Manager

"Wonderful place to stay & excellent staff!"

5
20/03/2016

I love coming to Port Huron from London Ontario Canada and when we come here we always stay here. It is close to everything for shopping and restaurants as well as clean and comfortable rooms. The staff is so helpful and courteous with a smile and a kind word and they never seem to rush a conversation. They take the time to talk to their customers and make them feel at home. The staff go out of their way for the children as well at the free breakfast they bring them colouring materials as well as talk to them and joke and smile. A special shout out go to Michelle & Cheryl who ran a wonderful breakfast the morning we were there. They kept everything moving smoothly and kept everyone happy and fed and kept things cleaned up as well. They were also there talking to the children and adults alike with a smile and made for a very enjoyable breakfast and visit. So thank you! As for the rest of the staff they are all terrific as well and I thoroughly recommend this facility for your staff with children or without. They have a pool and free breakfast and friendly staff and clean rooms what more can you ask for.!! ?

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Michelle, Thank you for posting your review. I am extremely pleased to learn that the experience has been up to your expectations and that you enjoyed your stay with us. The location of the hotel to the shopping center makes it popular among travelers. Many of the hotel guests have complemented us on our hot buffet breakfast and the front desk agents. Michelle & Cheryl will be happy to hear that you mentioned them by name. Please reach out to me at bestwesternporthuron at (@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon. Sincerely, Mrugesh Patel General Manager

"great place"

5
14/03/2016

great place to stay, staff are so accommodating and very helpful, Veronica at the front desk and her twin sister on housekeeping are just the nicest people ever!! They always make us feel like family and always thank us for coming

"From a man who lives in hotels"

4
14/03/2016

I travel for a living and stay at high quality hotels about 300 nights a year. I was skeptical about a Best Western. My wife chose this hotel because it is pet friendly and in a relaxing location. I was very impressed with our stay. the front lobby was crowded when we arrived but the young lady behind the counter (Veronica) was very calm, collected polite and extremely competent. Our room was very clean, linen was in great shape, carpet was clean, full size "mini Fridge" and newer TV set. the bed was as comfortable as any I sleep in. There are chargers for electric cars, and a small play ground for children, indoors pool, All in all a very pleasant stay.

"Great experience for our hockey team"

5
14/03/2016

We stayed at the Best Western Port Huron/Hospitality Inn as part of a hockey tournament weekend. The kids enjoyed the pool. Breakfast was phenomenal, lots of choices and healthy options for the kids and adults to fuel up before a busy day. Beds were very comfortable and the rooms and common areas were very clean. You could tell that great pride was taken in the upkeep of the hotel. Additionally, we liked that the rooms were double queens, not full size, for extra sleeping space. The staff is what puts our stay over the top. Very cheerful, accomodating, and ready to help with anything we needed. The breakfast staff was ready, even for our early 6am weekend needs and even offered to come in earlier if we needed. Would recommend this hotel to others staying in the area!

"Stayed here for a hockey tournament"

4
14/03/2016

This hotel is a good example of service and hospitality. They worked with our team to have a block of rooms available. Our room was clean, neat, and looked very nice. They have a generous pet policy as well, not overcharging ($10 per day) for that extra feature. Situated next to a park and right off the highway, the ease of getting in and out was good. What we liked most, though, were the employees who worked to make the full breakfast enjoyable. They were courteous, kind, and happy to help -- even clearing plates when they weren't busy tending to the food area. They asked "when is your first game in the morning" because while breakfast started at 6 am, they seemed willing to come early to accommodate us. We had a great experience and give this Best Western high marks.

"Weekend Getaway"

4
18/02/2016

Close to everything including Canada. Clean room and comfortable beds. Heater unit was relatively quiet. (sometimes I need earplugs because of the hotel heat or ac turning on and off all night.) Good number of channels on the TV. Staff was very helpful

"Owner publicly prefers you go elsewhere"

1
16/02/2016

On February 6 2016, Owner Mrugesh [--] while in front of several staff and guests publicly criticized my rates as being too low. He further stated that he would not recognize my Best Western elite diamond status at his property because I wasnt a big enough spender. In his absence, remaining staff apologised profusely and excelled at correcting the situation as best they could. Regular travelers should do everything in their power to avoid giving your money to this man. He is greedy and definitely does not appreciate YOUR business either.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Mike, the rate code that you were making your reservation at the front desk did not qualify for BW points as certain rate codes like 3rd party reservations (Expedia, Hotels.com, Booking.com, etc.) along with discounted rate plans do not qualify. We do recognize all BW Reward Member Status by giving BW Points, 250 bonus points upon check-in for Platinum & Diamond Elite along with free room upgrades when the Best Western Member books through the hotel, website or on the phone directly. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best. The BEST WESTERN Port Huron in the past year has renovated the guestrooms & lobby, and last month we renovated the lobby flooring & re-painted. Next month, we are planning to replace all the furnishing in the lobby along with renovated the meeting room & fitness center. The tens of reviews before this show the commitment I have to make the best guest experience I can give to every person that walks through these doors and the reference that I "don't appreciate your business either" hurts me personally. Providing our guests with the best possible hospitality and service has always been our mission and will continue to be my mission to years to come.

"Very pleasant staff"

5
31/01/2016

Very comfortable beds. The bathroom was clean and offered enough towels complimentary soaps and shampoos. My family woke up and to my surprise we had a wonderful breakfast that offered many choices to eat from waffles eggs sausage even breakfast potatoes bagels doughnuts danishes many many more choices to choose from. The pool was clean and they even allow small dogs.Definitely would stay at this Best Western again!

"A Very Pleasant Stay !"

4
24/01/2016

We recently stayed overnight while taking advantage of post-Christmas sales & were really impressed with the improvements since our last visit,18 months ago. The staff are friendly, attentive & take pride in their jobs. The rooms have been renovated & are bright, clean & exactly as they appear on the website. The beds are comfy & each room has both an easy & desk chair. A microwave & fridge along with a coffee maker are standard. Vending/ice machines are located on the 1st & 3rd. floors. During our visit the ice machine on the 3rd flr. was not working. This was reported to Ronald who immediately advised maitenance.The rooms at the back have a nice view facing the river. The pool area was spotless & the pool although not large was sparkling ! The only thing missing was a hot tub. This location is pet friendly as well. At breakfast we noted several guest checking out with well behaved dogs of all sizes. All was quiet during our stay. Breakfast on Sunday is served until 10:00 am. We arrived at 9:45 & found the buffet to be well stocked & complete with the usual items including fresh fruit, 4 choices of juice ,pastries,cold cereals & yogurt. Hot items included a waffle maker, sausage rounds, hash browns & really great tasting soft & fluffy scrambled eggs. Even the coffee was good ! Michelle oversees the Breakfast room & makes sure that everything is kept in tip top shape & her guests are happy. We appreciated the cleanliness of the food areas as well as the tables. The breakfast room is somewhat small however, there is another room which is available for overflow seating. A few pictures on the walls would make the room a bit more cozy in addition to the fireplace & large TV. Other options are available as Cracker Barrel is within walking distance & Bob Evans is a short drive. We look forward to our next stay !

"A reasonable, clean option where there aren't many"

4
22/01/2016

The staff were wonderful, and the bed was comfortable. The room was clean. The public spaces looked a little tired. The breakfast buffet was pretty standard—not much fiber, a lot of sugar, and those nasty, prefab eggs...

"Most incredible service"

4
17/01/2016

We were in Port Huron for a hockey tournament with our family of 5. Tammy and Ronald were so incredibly accommodating and kind. They were so nice to the kids. The breakfast in the morning was outstanding. Hot, lots of variety and clean! Something for everyone. And the morning staff, Michelle, Cheryl and Veronica were so attentive and worked so hard to ensure you have everything you need. The accommodations are what you would expect for this type of hotel. Clean and updated. The pool area was clean and not too much chlorine. Nothing special, but the service FAR exceeded anything I would otherwise expect. Thank you to all mentioned and anyone I haven't for a great weekend.

"Very clean and quiet, comfortable"

4
05/01/2016

We have stayed here a few times. We like that it is pet friendly, staff is very pleasant, room is very clean, and free breakfast in the morning. What more could you ask for. I do feel that the hotel could offer better room rates, considering that there is no hotel bar, and not much to offer for the area/location. But overall, our experience has always been a good one and cleanliness and kind staff are key to our decisions to stay.

"Passing through Port Huron"

4
31/12/2015

We were traveling through the area and booked a room here. The initial room we were in was very warm. We called the front desk and was given wonderful service. We were given a lovely room immediately and the best thing is that the air conditioner worked. A very good breakfast was served the next morning with a good choice of foods. Breakfast is included with the room. We would definitely stay here again.

"Friendly staff and very accommodatong"

5
29/12/2015

Family members came from Florida, Lake Orion, and Auburn Hills, so we could all be together a few days after Christmas. We were given a late checkout and then allowed to gather in the lobby/eating area until everyone had to return home. The staff were all very friendly and courteous. This will be our hotel of choice for future gatherings!

"My Stay at Best Western"

5
21/12/2015

This is a small hotel but the amenities for the size were great! The owner fixed a small problem we had very quickly and our short stay was very nice. The breakfast had a very good selection and we were very satisfied.

"Across the border shopping"

3
15/12/2015

This is the second time we have stayed at this hotel. Nice place to rest after a long day shopping. Close to everything and breakfast is good. Reasonably priced as well. Will definitely come back here.

"Stay was beyond expectations!"

5
15/12/2015

When I checked into this hotel this was my first stay at any Best Western. The bed was extra fluffy and super comfy. Staff was very nice. Breakfast was the best breakfast I've had from a hotel in a long time. Big thumbs up to this location. I typically stay in Marriott Brands like Courtyards, Autographs and Residence Inn. This hotel definitely was a competitor.

"Best breakfast"

5
30/11/2015

Our overall stay was great to say the least. But the breakfast was the deal maker..Since we were traveling we didn't have time to enjoy what the area had to offer. Perhaps next time! The only problem was a broken sink stopper which posed no problems.

"GREAT Bargain"

5
27/11/2015

We were very pleasantly surprised by the high quality of this hotel. We stayed for just one night and loved how clean and tidy everything was. The management/staff were all very kind even though we stayed over Thanksgiving eve/Thanksgiving morning. Our room stayed nice and warm without having the bad smell of a malfunctioning heater. Thanksgiving morning's hot breakfast was a NICE spread. This is no continental breakfast-it's a buffet! Proteins, fruits, and carbs rounded out the meal. The coffee tasted good-not scorched as is the norm in far too many hotels. The pool was a good size and didn't have that horrible stench akin to most indoor pools. We will definitely stay here again if we return to Port Huron.

"A great place to stay!"

5
25/11/2015

After having tried 2 other hotels in Port Huron we discovered this Best Western and have made it our preferred hotel for future visits. We have stayed here 3 times and always find friendly staff, great service and an excellent breakfast which is included in the price. With the Canadian dollar being low we were given a special offer rate for our recent visit. which was very much appreciated. An all around great experience.

"Highly Recommend"

4
23/11/2015

The staff is always friendly. Good amenities. Very comfortable beds. It is so nice to have a high quality restaurant within walking distance. It means a lot to have a place that we can take our newest member of our family when we want to take our dog.

"Family funeral"

5
21/11/2015

The family gathered for a funeral in Lexinton and the Best Western made our trip comfortable. The kids loved the pool. The adults would like a hot tub. The food in the area was good. Why is it a minimum of 200 charaters? Seems good feedback can be one word Excellent.

"Clean, Close to Shopping!"

4
20/11/2015

We came only for the weekend to do some Christmas shopping. We stayed in a king size room. Bed was clean and comfortable-- no bugs- however the fitted sheet kept coming off- not a huge issue, just an annoyance. Bathroom clean and adequately supplied with towels and soap. No issues with the room- very quiet- heard no one yelling or loudness from hallways, other rooms or from outside. Typical best western breakfast- nothing special, but hey, its free (or included in the price)-- if you don't like what they are serving there is a Cracker Barrel across the street and many restaurants around the corner. All the usual stores a short distance away (5 minute drive)- JC Penny, Macy's, Kohl's and Walmart. Would recommend.

"Love the Tesla Charger/Hotel is OK"

3
20/11/2015

I stayed at this Best Western because they have a Tesla charger. The hotel itself is just ok. The room was clean, but the hallway carpets need attention. I would recommend this hotel for a quick stopover, but not for much else. The staff was great when I came in, but not so attentive when I left the next morning.

"The Staff Make the Hotel"

5
16/11/2015

Wonderfully friendly, helpful staff. This was our second stay here at this hotel. We came back because we were made to feel so welcome. The hotel is clean. The wifi internet worked great. It's close to shopping in Fort Gratiot. Just 5 minutes from the Sarnia border crossing.

"An Excellant Choice"

5
14/11/2015

We truly lucked out when we booked this hotel. The staff made us feel like family - from the time of our arrival and greeting from Ron at the desk, who ensured our needs were met after our long drive and late arrival, to our breakfast experience with Michelle who made all patrons feel comfortable with conversation and laughter. You couldn't help but smile. The rooms were clean and comfortable. Internet service was good and parking was convenient. We would not hesitate to return to this hotel.

"Great Hotel, Great Price"

5
14/11/2015

The service was great. They helped us make sure all of our equipment was connecting correctly for our business meeting. And the rooms were very nice. We stayed in the king suite that night and I enjoyed that the whirlpool tub wasn't in the living area. It was in the bathroom so you could have private time and enjoy a bath. The bathroom was huge too. Lastly the hotel was only a few minutes from the waterline. You have to drive but it was only like a 4/5 min drive

"Third or Fourth Visit"

4
09/11/2015

For our twice yearly girls weekend, my girlfriend and I use Priceline to book rooms in either Michigan or New York ( Ontario residents). This year we got an amazing price for the Best Western, and we were very happy as we've stayed here a few other times. Check in is always great with Mrugesh ( sp) and Veronica, both are friendly and professional but can also laugh and joke around with us. King rooms were clean and well equipped, as usual. This hotel is super easy to get to, and to navigate from. The breakfast lady is very nice and very hard working and we're always glad to see her. Nice selection of breakfast foods, both hot and cold. We will not hesitate to return!

"Great place to stay"

5
08/11/2015

Our second visit here. Clean, friendly, and close to everything. And the kids love the heated pool. The breakfast is the best, a good variety of food for everyone. The employees here are always friendly and helpful.

"glad to find"

5
08/11/2015

Although Port Huron, Michigan does not offer convenient access to Hotel/Motel accommodations, I was so glad to find the Best Western on a rainy night despite construction problems. Victoria gave me her card which I shall keep for further help. Victoria is an excellent representative of your firm.

"Good Value"

4
06/11/2015

Great hotel for the value. Clean rooms, fantastic beds and reasonable hot breakfast. Staff are friendly. Only disappointment was the pool temperature. It was so cold even my 10 yr old couldn't stay in long.

"Our go-to hotel for visiting across the border"

4
05/11/2015

We have been here previously, and enjoyed our stay then, so we decided to go back. While the hotel is just a touch tired around the edges, everything else is great. The staff are lovely and friendly, there is a pool, the free breakfast is great (and super coffee, you guys! I rarely get that, don't change a thing please!), and the room clean and comfortable. It is set a bit away from the road, which makes for a nice, quiet stay. It is conveniently close to everything and easy to find. We'll be back!

"Weekend Getaway"

5
29/10/2015

The Best Western in Port huron is close to the Canadian border and close to the on/off ramps for I-69. Attractive and completely updated with new decor, extremely comfortable beds, artwork, flat screen TV's, elevator to rooms in the lobby, good tasty breakfast with large variety of choices. You won't be disappointed.

Mrugesh P, General Manager at BEST WESTERN Port Huron/Hospitality Inn, responded to this review
Thank you very much for taking the time to write to us on TripAdvisor! I appreciate your feedback regarding your stay at the Best Western Port Huron/Hospitality Inn. It's always a pleasure to receive a positive review, which will serve as an encouragement to all staff members at hotel as we strive to continuously improve the quality of our services. Many of the hotel guests have complemented us on our hot breakfast buffet (which is one of our guests' favorites) and look forward to welcoming you back again soon. Please reach out to me at bestwesternporthuron at (@) gmail.com to book your next stay at any Best Western. I hope to hear from you soon. Sincerely, Mrugesh Patel General Manager

"Room not real big but comfortable"

4
25/10/2015

The room was rather tight but the bed was very comfortable. Breakfast was nice and the service was great. There were two people working the breakfast area and desk and they both pitched right in to help their patrons and one another. They made sure everyone had what they needed and were very pleasant. I can handle a smaller room if I get a good nights sleep and feel like the employees care!

"Another great stay!"

5
25/10/2015

During my last number of trips to Port Huron, I've stayed here. This hotel has been updated over the last couple years. Friendly staff, clean rooms, quiet location, easy on and off the interstate, close to the bridge to Canada, offers the usual continental breakfast. They have gluten free muffins in their freezer, and are available to celiacs upon request.

"business trip"

5
22/10/2015

We like staying at that particular Best Western because is has a friendly and professional staff, Nice breakfast and clean rooms with comfortable beds. The staff always make us feel so welcome. We stay there quite often because it is close to the border and it also has some restaurants close by.

"Surprise Quality"

5
20/10/2015

Located right off the highways, the motel seems new or upgraded. The staff is well trained, friendly & knowledgible. They will go out of their way to make sure you enjoy your stay. The rooms are nice, clean & comfortable.

"Good place to stay!"

5
20/10/2015

We looked forward to staying at Best Western in Port Huron-it's close to the shopping district and restaurants. The rooms were cheerful and the beds were very comfortable.The breakfast lady was very kind and helpful, even cleaning up our dirty dishes. We enjoyed our stay there and have recommended it to our friends.

"Typical Best Western - overall good visit"

4
19/10/2015

Room was good and clean. On 3rd floor and had good wifi reception. Breakfast had cooked egg, sausage and potatoes. It was busy and had a few minutes wait for sausage patties. The lady looking after the breakfast area was very busy but she was very happy, pleasant, apologetic and just really nice, which is a rarity. Overall a pleasant stay and I will use this one again.

"great value for your money"

5
19/10/2015

we have stayed here 5-6 times great location great value for your money close to highway close to restaurants 20 from shopping friendly helpful staff nice pool,newly renovated gave us room cheaper because were Canadian helped with exchange rate only place we stay in port huron will definatly stay again

"Comfortable Stay--- GREAT Employees!"

5
18/10/2015

My daughter and I needed a place for an overnight stay in Port Huron and I chose well. The employees were friendly and attentive and the hotel was well appointed and comfortable. We had a great River view out of our window which showed off all of the beautiful colors of autumn. The hotel was easily accessible to the freeways and minutes from the Blue Water Bridge to Canada. In the morning we came down to breakfast and were greeted by Michelle who was cheerful and helpful---a great way to start the day! We will absolutely stay there again when traveling to Port Huron!

"Spontaneous Trip for a Friends Birthday"

4
14/10/2015

This was the only hotel available with 2 queen beds for our stay. The room was clean, beds comfortable. Not very spacious though. Bathroom DID have a tub/shower combo which was great since we had our 2 grandchildren with us. The man who checked us in was great, he was really busy and we checked in at midnight! But it went pretty smoothly. The breakfast was decent with hot and cold food to choose from. It was the same each morning though, nothing different, so if you are staying very long you'll want to go to a nearby restaurant for a change. Michelle was super helpful and super nice. The only reason this hotel didn't get 5 stars from me is because of the road construction right at the driveway entrance. It was dark when we checked in and had a hard time figuring out how to get in, and also the parking is not great. The parking lot is not around the building like most are, it's to one side of it and there were no parking spaces available. We had to park at the very end near the road and walk up to the hotel in the dark.

"Not bad"

3
13/10/2015

Overall the hotel wasn't bad. Definitely is a retread. That said, the renovations were good overall. The rooms were clean; hallways and stairs not as much. Breakfast was fine and included eggs, sausage, and potatoes. The attendant was very friendly and accommodating. The hotel isn't in the nicest location but overall it was fine. My main gripe was that at about midnight a party was going on in the room next to me. Sounded like several 20 somethings. They were very loud and I could feel banging against my headboard at times. It went on for hours and was on the 2nd floor right above the front desk. Why didn't the staff put an end to it??

"Great Stay in Newly Renovated Rooms"

5
12/10/2015

Great Stay in Newly Renovated Rooms. I would Recommend everyone in my family and friends. Great Hot breakfast. Comfy mattresses and great Clean bathroom. Elevator was fast and swimming pool was clean and warm. Meeting room was large enough for small meetings.

"Great place to celebrate!"

5
06/10/2015

There were 12 of us that spent the weekend here to celebrate our friend's 50th birthday! The hotel staff was exceptional. they bent over backwards to help make our stay comfortable and memorable. Michelle worked both mornings to serve a great breakfast. She went out of her way to get me gluten free muffins and anything we asked for. Veronika goes above and beyond to make our stay perfect!

"Awesome staff Veronica (FD) Michelle (BF) helpful and friendly. Close to Canadian Border."

5
05/10/2015

Clean rooms comfortable beds, delicious breakfast. swimming pool. Comfortable lounge with large screen TV. Would certainly recommend this Best Western to family and friends and if returning to Port Huron will stay here again. First trip to this area from Windsor, Ont. for a wedding in Applegate. Veronica gave us directions to get to our destination and Michelle was helpful and prompt with breakfast supplied also both ladies were awesomely friendly. Thank-you.

"Terrific Customer Service"

5
05/10/2015

A wonderful experience. Excellent, experienced staff. Location is handy to shopping and easy to reach off I-69. Breakfast is ready at 6:00 and coffee is available 24-7. The lobby is comfortable and there is a computer available to access the internet and your e-mail.

"nothing to complain about!"

4
04/10/2015

Just stayed one night while traveling. We have stayed here many times before and it has always been ok. Good breakfast, room was clean and comfortable. Walking distance to Crackerbarrel. Only slight problem was they were doing road work right in front of entrance. Hopefully that will be completed before we stay there again.

"Great, helpful staff!!"

4
01/10/2015

Nice and clean rooms, very helpful staff (Veronika rocks!) rooms are a little pricey but cost is offset by the service. Breakfast is the typical average hotel breakfast. Flat screen TV's in each room.