Best Western Premier Hotel I-95 Savannah Airport/ Pooler West, Pooler
Il Best Western Premier I-95 Savannah Airport/ Pooler West è situato nel centro di Pooler. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive. 
Vieni a trascorrere un soggiorno raffinato ed elegante al Best Western Premier I-95 Savannah Airport/ Pooler West. . Il nostro hotel è situato in prossimità dell'Interstate 95 e a breve distanza in auto dal centro storico di Savannah. Ci troviamo anche a pochi minuti dall'aeroporto internazionale di Savannah e a breve distanza in auto dal centro commerciale outlet Tanger, da Tybee Island, da Hilton Head Island e da campi da golf pluripremiati. Il Best Western Premier propone servizi e confort eccezionali per garantirti un soggiorno davvero piacevole. Il nostro ristorante è aperto per colazione e cena e offre una colazione all'americana a buffet con piatti del Sud ogni mattina e un menu completo la sera. Accomodati al bar per un cocktail serale o un drink prima di ritirarti in una delle nostre lussuose camere. Tutte le camere sono dotate di comodi letti Serta®, televisori a schermo piatto ad alta definizione da 55 pollici, macchine per il caffè Keurig, frigorifero, microonde e accesso a Internet ad alta velocità gratuito. Le nostre strutture ricreative sono eccellenti e includono una piscina coperta e un centro fitness. Se ti trovi in città per affari, potrai lavorare in tutta comodità in camera o nel nostro business center. Ci troviamo vicino a numerose importanti aziende, tra cui Gulfstream, FlightSafety, International Paper, Georgia Pacific, Georgia Ports, and International Paper. Offriamo ai nostri ospiti un servizio navetta gratuito entro un raggio di 8 chilometri circa. Il Best Western Premier I-95 Savannah Airport/Pooler West dispone di un'area eventi versatile ampia circa 186 metri quadri e in grado di accogliere fino a 120 persone per banchetti e 200 persone con disposizione a teatro per conferenze e meeting. Se stai organizzando una riunione aziendale o di famiglia, il nostro hotel offre lo spazio perfetto. Qualunque sia il motivo del tuo viaggio a Pooler/Savannah, il nostro hotel gode di un'ottima reputazione, è interamente non fumatori e garantisce sistemazioni eccellenti a prezzi competitivi. Prenota oggi stesso per approfittare di un ottimo servizio personalizzato, che porta l'ospitalità a un nuovo livello. Ti auguriamo un soggiorno gradevole!
Best Western Premier
Hotel I-95 Savannah Airport/ Pooler West
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"Super nice"
This hotel was really nice. Everyone we encountered was very friendly. The room was quite and clean. Was a nice place to recharge after spending the day in Savannah. I would stay here again without hesitation.
"Oh my God, Becky, look at this dump"
My wife and I stayed at this hotel and the hotel itself was terrible. Where do I even start? Don't say this hotel is “brand new”. It certainly isn't. You took over a Holiday Inn. The lobby looks hip and fresh, but that's about it. This was one of my least favorite Best Westerns ever. First, there was a mistake with our reservation. We were put down for 142 nights instead of 1. How bad was that, you ask? You also charged our card accordingly. We got an alert at 1:23 AM that an $8,984.90 charge at Best Western was declined due to insufficient credit. Our credit limit is fine, but an $8,984.90 error makes things a little complicated. We also had to switch rooms twice. We had issues with the air conditioning, the toilet, the bed wasn't clean, and the towel rack was falling apart. I also had some issues with points and the credit card holds. I do have to say this though, Sherry and Jamie were terrific. Despite everything that we experienced, they were both superstars in making things right with us. Both of them deserve recognition for going above and beyond to correct the issues we had. We will never stay here again, but thank you both for at least making us leave happy
"Poor Housekeeping"
I was in room 336. Upon stepping off the elevator onto the 3rd floor, there's a placard on the wall pointing rooms 300 - 311 this way, and rooms 312 - 335 this way. I was very confused by went down the hall to thankfully find a room 336. My food delivery person later called me, also very confused by this. Half folded dirty towels in the bathroom. Housekeeping didn't clean much from previous person. Coffee station wasn't replenished, only had decaf and no sugar or creamer. For $175/ night they provide you with a Sunbeam hair dryer, which is sold in every Family Dollar. Took 30 minutes to get my very short hair partially dry. Checkout is at 12. I only booked 1 night, yet housekeeping was banging my door down at 9. Scared me right out of my sleep. I left feeling very ripped off. Nightly rate needs to be lowered by $100.
"What was that?"
My wife and I stayed at this hotel and the hotel itself was terrible. Where do I even start? We had to switch rooms twice. We had issues with the air conditioning, the toilet, the bed wasn't clean, and the towel rack was falling apart. I also had some issues with points and the credit card holds. I do have to say this though, Sherry and Jamie were terrific. Despite everything that we experienced, they were both superstars in making things right with us. Both of them deserve recognition for going above and beyond to correct the issues we had. I don't think we would stay here again, but thank you both for at least making us leave happy
"Spectacular A+"
ery nice 2 night stay to visit a friend on our way to Jacksonville. Very clean with ample parking space for our truck and motorcycle carrier. My husband enjoyed breakfast alone because the bed was sooooo comfy, i just wanted to sleep. The employees were outstanding! Alicrua and Tabatha were especially helpful and pleasant. The cleaning staff and supervisor, as well. I was pleasantly surprised that the cleaning supervisor was just as helpful with a towel exchange. Thank you for making our trip a pleasant success!
"Great facility with even better employees"
Facility was exceptionally nice, absolutely no complaints about the property at all. The associate working the front desk both days was amazing. She could not have been more friendly, polite, and helpful.
"Dirty room"
So disappointed! Made a reservation based on the great reviews. Very pleasant staff and very nice lobby area. As soon as we got to the room, I used Clorox wipes everywhere - as I have done during the pandemic. You never know how well a room was really cleaned. Then I discovered that the answer this time was NOT WELL. The debris on the carpet told me the room had not been vacuumed after the last guest (or more). The clothes left in the closet told me no one checked the closet after the last guest. The supply basket for the coffee maker had one k-cup and nothing else - NO CUPS, creamer, sugar, etc., so that wasn't checked after the last guest. 1/4 roll of toilet paper with no extra backup roll. And the grossest part was the gunk that covered the cosmetic mirror. Obviously hadn't been cleaned for who-knows how long. With this in mind, how do I know if the sheets were actually changed? Ewww...
"Wonderful Hotel & Staff"
We have stayed here many times, and it is always a great experience. The hotel itself is beautiful. The rooms were clean and modern. The staff was friendly and helpful. I will be returning to this hotel.
"Consistently good experience"
We found this hotel on Trip Advisor and have stayed there several times. It's location is very convenient if you're traveling along I95. The beds are comfortable and the rooms are clean. The pillows and towels are plush for a mid-range hotel. The breakfast is the best it can be with Covid restrictions. They offer eggs, sausage, bacon, grits, etc. and it's served to you by an employee observing Covid protocols. Check in is very efficient. We will definitely stay there again.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear K6484DFnataliew, Thank you for providing us with such a positive review about your most recent experience at the Best Western Premier Savannah Airport-Pooler. I have shared your kind words with our team and we are all so happy to know that you enjoyed our wonderful breakfast and that you consistently have a great experience with us. Again, thank you and we are looking forward to having you back with us in the very near future. Happy Travels! Mathew Gaines General Manager
"Maybe a PLUS but not a Premier"
This motel has a Premier Rating. Staff was excellent. Hot breakfast serve to you, excellent. Room (216) was not cleaned properly. Dirty tissues on bathroom floor. laminate flooring needs good cleaning. We are Elite members and always stay at BW and very seldom have an issue with cleanliness.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear George B., Thank you for taking the time to provide us with your feedback about your experience at our property. I have shared your review with our team and I assure you that the item mentioned in your review has been immediately addressed. Again, thank you and we hope to have you back with us in the near future. Mathew Gaines General Manager
"Best Western in Pooler"
I've stayed here at BWP, 4 times since 8/20 and now, each trip was awesome the staff from front-desk to housekeeping go out of the way to welcome you. The rooms very comfortable, even when I traveled with my grandkids 6 & 8 yrs old. We were close to the attraction in Savannah and malls They offer Hot breakfast and they figured out how COVID safe. Not like other hotels offering breakfast but instead hand you a to go box. The locals are very friendly, we went to CVS and a care rep took the time to set my CVS app that had frozen. If you are driving down I-95 it's easy access on & off or your traveling to Hinesville or Savannah area it's a great place to stay. Grace, Miami Fl
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear gracey_1103, Thank you so much for taking the time to provide us with such awesome feedback about your most recent experience at the Best Western Premier Savannah Airport-Pooler. It is always a great pleasure having you and your family as our guest during your travels. I have shared your kind words with our team and we are all looking forward to having you back with us during your next trip to the Savannah-Pooler area. Again, thank you and we hope to have you back with us soon. Happy Travels! Thanks, Mathew Gaines General Manager
"Shockingly dirty"
I checked into this Interstate Hotel for a quick overnight stop while traveling. I was shocked when I entered the bathroom. It was obviously unclean, even to a low standard. There was some type of black grease streaked on the bathroom floor. When I wiped it up, the toilet paper piece I used was nearly black with dirt, crumbs and pubic hair. The bathroom floors were filthy. The bed covers were stained and there was a blood like spot at the entry of the room. That was what I saw in 3 minutes. I quickly left the room and requested a different room. When I showed the front desk attendant the photos, she had no reaction, only stared blankly at me. The second room also had a dirty bathroom... not quite as bad. A very poor experience.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear figsis - Thank you for providing us with your valued feedback about your experience at our property. I would like to start by saying that we sincerely apologize for the issues that you encountered with your room upon your arrival. I have shared your feedback and photos with our team and I assure you that this matter has been immediately addressed so that we may prevent a future occurrence. Please do not hesitate to contact me directly at 912-330-5100 ext 101 so that we may further discuss your experience and come to an immediate resolve as we would love to earn the opportunity to regain your trust in our property. Again, thank you and I hope to speak with you very soon.
"Great Hotel"
This hotel was so accommodating and helpful when we were left stranded because another hotel overbooked itself. Amazing, friendly staff, super comfortable beds and pillows! Tinese Jackson was so chipper and kind when we came down to checkout! I would definitely stay here again.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear H4489QSad, Thank you for taking the time to provide us with such great feedback about your recent experience at the Best Western Premier I-95 Savannah Airport-Pooler West. I have shared your kind words with our awesome team (Tinese Included) and we are all so happy to know that you enjoyed your time with us. Again, thank you and we certainly look forward to having the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Great stopover for trip from VA to FL"
Great stopping point on trip from VA to FL. MOST comfortable bed I've ever slept in! The cleanliness and contemporary decor was wonderful. Such a clean and nice place, I'll be stopping there again on the way home!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Pathfinder221525, Thank you so much for taking the time to provide us with such great feedback about you recent experience at the Best Western Premier Savannah Airport-Pooler West. We are all so happy to know that you had an enjoyable and relaxing time with us. Again, thank you and we look forward to having you back with us again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Awesome hotel!"
Clean and sanitized hotel with full hot service breakfast options! Stayed here on our way to Florida. We will definitely return and recommend to others! Large room and very friendly staff. Bottom line is: Stay here!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Trail435151, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We really appreciate you for taking the time to provide us with such positive feedback. I have shared your kind words with our team and we are all so happy to know that you enjoyed our amazing breakfast and had a great stay. Again, thank you and we certainly look forward to having you with us again during your next visit to the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager
"Dirty"
First room was so dirty got second room still dirty. Floors not cleaned, hand prints on mirrors tooth paste splatter on mirror, hair I. Shower not mine. Are real shame we love BW. Been recently updated but no cleaned properly especially during a pandemic. You would think attention to detail during this time.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear N7922LKjoelc, Thank you for taking the time to provide us with your feedback about your stay with us. Please accept my sincerest apology for the issues that you experienced while visiting our property. I have shared your feedback with our team and I assure you that the items mentioned have been immediately addressed. Please do not hesitate to contact me directly at 912-330-5100 as I would love the opportunity to further discuss your experience and come to immediate resolve. Again, thank you and I hope to speak with you soon. Thanks, Mathew Gaines General Manager
"Impressed - High end, Low Price"
We stopped for an overnight. Easy off on from the highway. We usually stay at moderately priced hotels around +/- $100. Some were good some not so good. What I'm most impressed about this hotel was a King Suite for $78 in a modern, clean fabulous hotel! Maybe it's just a sign of the times regarding the price, but I was really impressed with the decor, from the outside, to the lobby to the room. The only reason I didn't give it 5 stars was because when we checked in and went up to our room and went in, the room obviously had not been made, which was unfortunate because I really wanted to give this hotel 5 stars. As travelers know, it's really aggravating when either your key card doesn't work or your room wasn't cleaned up and you have to lug your bags back down to the lobby and wait in line to get it resolved. Just an FYI for those of who this may be an issue, there are NO first floor rooms. The first floor looks to be made up of Conference rooms, a big beautiful lobby and a big breakfast area. Regarding the breakfast, as others have said it was above and beyond standard fare. Because of COVID restrictions, there was a server making up your plate from a choice of hot items such as grits, eggs, ham, sausage links, homemade home fry potatoes, biscuits and gravy, waffles as well as other cold offerings. Again kudos to this Best Western Premier in Pooler Georgia. When we travel I often chose Best Western and didn't even know there was a Premier option, mainly because we haven't traveled lately or because it's new. Either way, two thumbs up for this location. Safe travels everyone!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Pamela S, Thank you so much for taking the time to provide us with such detailed feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your wonderful feedback with our team and we are all so happy to know that you had a great experience with us. Again, thank you and we hope to have you back with us in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Beautiful hotel."
The hotel is beautiful from the lobby to the rooms. Stayed 2 different times within 3 days. Beds are super comfy, towels are plush. They are following CDC guidelines. They still have complimentary breakfast, they have someone who dishes up your choices for you. They operate a restaurant in the evening with a limited menu which was really nice after a long drive. Tabatha and all her staffers very welcoming and helpful. I will always stay here when in the Savanah area.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear melissamY5584RU, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate you for taking the time to provide us with such positive feedback about your recent experience. I have shared you wonderful review with our team (Tabatha included) and we are all so happy to know that you enjoyed your stay with us. Again, thank you and we are looking forward to having you as our guest again during your next visit to the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager
"Fantastic hotel, great value"
Every aspect of this hotel was fantastic. I want to emphasize that this hotel is a Best Western Premium category. The decor is gorgeous. It is much more high end than a typical Best Western, yet the rate was not any higher. From now on I will seek out one of the 140 Premium Best Westerns. Fabulous bed. Extra spacious room with extra long desk and suitcase table. Located off of I 95 yet no traffic. Because it is called an airport hotel, I anticipated some airplane noise. But I heard zero noise.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear margie806, Thank you so much for taking the time to provide us with such awesome feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your great feedback with our team and we are all so happy to know that you had a "Fantastic" experience with us. Again, thank you and we hope to have the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Great People, Place, and Service!"
I call ahead of time to see if I could check in early because my truck was in the repair shop and they had no where for me to wait, and Tabatha said I could come and check in early. Once I arrived to the hotel I could tell Tabatha was smiling although she had a mask on. I gave her my name and she had my room key card and paperwork already prepared. No matter what questions I had Tabatha answered them with a small. The management and staff are awesome and I will always come back. Thanks Anthony
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Mr. Anthony, Thank you for choosing to stay at the Best Western Premier Savannah Airport-Pooler. It was a great pleasure having you as our guest while your truck was being repaired. I have shared your very kind words with our team (Tabatha included) and we are all so happy to know that you had a awesome experience with us. Again, thank you and we certainly look forward to having you back with us in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Best Western Premier Pooler - A Hidden Gem"
I must admit, I was a little skeptical because I've never experienced a Best Western before but this hotel modeled one of the finer Hilton brands! Very clean, exceptional service and everyone was attentive to our needs! Hotel staff seemed to take the necessary measures to keep everyone safe during the pandemic. This will definitely be our "go-to" hotel for Savannah. It is about a 5 minute drive from the Tanger Outlet but away from the crazy traffic and 20 mins from Downtown Savannah - it is a hidden gem!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear 481joanc, Thank you so much for taking the time to provide us with such awesome feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your positive feedback with our team and we are all so happy to know that you enjoyed your time at our property. Again, thank you and we certainly look forward to having you back with us in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Superb Hotel"
We decided to stay at the new Best Western Premier while traveling to Florida and it was the best decision that we have made so far on our trip. The hotel was very clean, the staff was amazing, and the breakfast was exceptional. We will be back soon!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Hotwheelz308, Thank you so much for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate you for taking the time to provide us with your valued feedback about your experience with us. I have shared your kind words with our wonderful team and we are all so happy to know that you had a great stay with us. Again, thank you and we look forward to having the pleasure of accommodating you and your family again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Great experience"
We stayed only one night, but we hated to leave. This place was amazing. We had a comfortable room and we even slept later than normal, which is quite rare! The staff was courteous and efficient. The only problem we had was we could not get the television schedule to display. We found a movie without it.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear BarryP201, Thank you for providing us with such kind words about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your feedback with our team and we are all so happy to know that you had an amazing stay with us.. Again, thank you and we hope to have the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"A Great Hotel"
The hotel was extremely clean, from the exterior to our room. It was also very quiet and peaceful. The staff was courteous. Check-in and check-out was a swift process. The hotel is located directly off of I-95, which was convenient and easy to find. I really enjoyed my stay. When I return to the area, I will be staying at this hotel again!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Sam_MB07, Thank you for taking the time to provide us with such positive feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your kind words with our wonderful team and we are all so happy to know that you had a great experience with us. Again, thank you and we are certainly looking forward to having you and your family back with us in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Nice hotel"
First time visiting a Best Western Premier. Lobby was clean and inviting. Staff was welcoming and professional. Room was inviting. Loved the vinyl plank flooring through out. WiFi was excellent, television channel selection good. Had a great nights sleep. Shower was good. Breakfast was good. Due to Covid it had to be served. Glad we tried a Best Western Premier. Location was excellent... off I 95 close to eateries and gas. Will definitely consider stopping here again
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear TigerLily1010, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate your for taking the time to provide us with such awesome feedback about your recent experience. I have shared your great review with our team and we are all extremely happy to know that you had a wonderful experience with us. Again, thank you and we look forward to having you back with us again during your next visit to the Savannah/Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager
"Vacation"
This is one of the nicest Best Westerns we have stayed in over the time we have been traveling after retiring. We use Best Westerns to travel to and from travel destinations we book through our vacation club.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear A7506QUbarbarag, Thank you for taking the time to provide us with such great feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your kind words with our team and we are all so excited to know that our property was one of the nicest Best Westerns that you have visited. Again, thank you for your wonderful feedback and we certainly look forward to having you as our guest again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Week in Savannah"
While in training for a week down in Savannah, I stayed at this hotel. My stay during my time was quiet and my room was in pristine condition during my entire stay. The staff was very friendly and helpful whenever I had requests or questions. I was also about to speak to the manager Matthew who was able to provide extra confidence about safety measures in place at the hotel in reference to the current pandemic. First class!
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear D5002VRmichaell- Thank you so much for taking the time to provide us with such great feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler. I have shared your kind words with our team and we are all so happy to know that you had a safe and enjoyable visit with us. Again, thank you and we hope to have the pleasure of having you back with us again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Needs help!"
This could be a great hotel with a little guidance. We spent the weekend here had 2 rooms. They were obviously short staffed in housekeeping. Rooms were half cleaned. In one room it smelled of smoke and dirty towels left in room shower curtain was dirty had toothpaste all over it and mildew at the bottom and when we went to the desk they said they would send someone to clean it better well that never happened. The next day we requested service again and never received it. Batteries went dead in door and sat down in lobby for over an hour to get back in the room. 2nd room the floors were not swept and there were stains on the sheets. Top spreads were covered in hair. The TV didn't work and upon looking found that the wires had been spliced and duct taped into the TV leaving a static picture and no volume Freezers were not cleaned with a busted drink still in it. A/c in hallways or elevators were not working. No one knew how to fix the problems. At check out I asked if my rewards number was on my rooms so I could get credit and she didn't not know how to do that. This could be a great hotel if they get some kind of management to hire some housekeepers and train their staff properly. There are so many options in this area people won't return if these issues continue. Please management fix these issues and have a great hotel so people want to stay without so many problems
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear 1mamaw- Thank you for taking the time to provide us with your valued feedback about your experience at our property. Please accept my sincerest apologies for the less than desirable experience that you had while staying with us. I assure you that we have discussed and addressed the concerns mentioned in your review. Please do not hesitate to contact me directly at 912-330-5100 ext 103 so that we may further discuss and come to an immediate resolve as we would love the opportunity to provide you with the true PREMIER experience when you are back in the Savannah-Pooler area. Again, thank you and I hope to have the opportunity to speak with you soon. Thanks, Mathew Gaines General Manager
"Soooo Nice!"
This is an upscale Best Western, beautifully decorated and a good breakfast. The accommodations are large and clean. It is convenient to the I95 interstate and close to many good restaurants. We had a king size bed with a mattress that had seen better days. The price was nearly twice what we had paid in St. George, but an entirely different venue. The personnel were mostly friendly, the exception being the breakfast server who had a bad attitude. Overall, it's a fairly impressive hotel
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Mick H- Thank you so much for taking the time to provide us with your wonderful feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your kind words with our team and we are all so happy to know that you had a great stay with us. Again, thank you and we look forward to having the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Over price snacking"
Price gouging (triple priced) the snacks they offer. A bag of $.50 popcorn was $3.50 a bag. A pack $1.00 Oreo cookies maybe $1.50 was $3.50 also. They should be ashamed. Such a small thing can make you feel taken advantage of. They should fix this fo eff future guest.
"Comfy beds, but lacks cleanliness "
I must say, I'm very disappointed with the lack of cleanliness, especially during a pandemic. I chose a BWP hotel because I wanted the extra comfort and premium linen. Never would I imagine such a disregard for room cleaning. In all fairness, the issue is with the cleaning personnel. Our first room (228), 2 Queen suite had sticky floors and a sticky countertop by the fridge. Unfortunately for me, I discovered the sticky floors with my bare feet. As we had not brought any luggage in the room yet, the front desk offered a new room as there was no one to clean the room. Our second room (309), also a 2 Queen Suite had much cleaner floors, however, upon pulling back the covers/pillows, there was a dark, short, curly hair. There was another one in the tub. The bathroom countertop was gritty to the touch. The full length mirror also had drippings of some sort at the bottom. Luckily I had cleaning supplies in my vehicle because we are traveling during a pandemic and I can depend upon no one but myself. Last area of concern is the elevators. The floors are filthy and it is evident there is zero enhanced cleaning happening in the elevators with metal surfaces. On to the good part. After spending the last 3 nights at a condo in Panama City with the absolute worst mattresses ever, this BWP delivered on the much need comfortable beds. The pillows are luscious and sheets so soft that you just want to make snow angel legs under the covers. Dirty martini at the bar was on point.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Jennifer L- Thank you so much for taking the time to provide us with such detailed feedback about your experience with us. I would like to first off apologize for the issues that you experienced during you visit at our property. I assure you that this is not how we operate our property as we pride ourselves in the cleanliness and overall product that we offer to our wonderful guests. I have reviewed your concerns and shared your feedback with our team and we have addressed the items notated in your review. Also, please do not hesitate to contact me directly at 912-330-5100 ext 103 so that we may further discuss your experience as I would absolutely love the opportunity to make this right. Again, thank you and I look forward to speaking with you soon. Thanks, Mathew Gaines General Manager
"Great Hotel "
Clean rooms, great staff, right off the interstate. Breakfast and parking provided. A few fast food restaurants within walking distance. Historic Savannah is just a short drive away. Definitely will stay here again when in the area.
"Top Quality Motel"
Quiet and Clean - Friendly Staff. Large room with large screen TV. Hot breakfast served to order. Lots of resturaunts close by. Great motel for family vacations - close proximity to Savannah - right off the Interstate.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Corvette_Rob, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate you for taking the time to provide us with such positive feedback about your recent experience with us. I have shared your kind words with our team and we are all very excited to know that you have a wonderful stay with us. Again, thank you and we hope to have you back with us during your next visit to the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager
"Clean hotel"
The hotel was very clean and located in a good spot off the interstate. Convenient shopping and food. Located about 10-15 minutes from downtown Savannah depending on traffic. They also had a very nice patio area that we used eveynight and meet some nice people to talk and have a few drinks with.
Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Michelle C, Thank you for taking the time to provide us with your awesome feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. We are all so happy to know that you had a wonderful stay with us and you were able to relax at our newly refreshed patio area. Again, thank you and we hope to have you with us again soon. Happy Travels! Thanks, Mathew Gaines General Manager
"Excellent place to stay!"
Tabitha was wonderful when we checked in and everyone else that we interacted with were wonderful! The amenities were great. The gym had new equipment and included a treadmill, stationary bike, and elliptical machine, free weights and balance balls. The pool was nice and a decent size. The breakfast was cooked on site and was delicious. Much better than the packaged breakfast at other hotel chains. I will definitely be back again!
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear lorihY7664SM, Thank you for taking the time to provide us with such awesome feedback about your recent experience with us at the Best Western Premier Savannah Airport-Pooler West. I have shared you awesome feedback with our team and we are all so happy to know that you had the opportunity to enjoy some of our great amenities such as our fitness room, pool, and restaurant. Again, thank you and we hope to have the pleasure of accommodating you again during your next visit to the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager
"Best customer service EVER!!!"
I recently lost my Grandmother during the pandemic. Jamie H. showed myself and my family a level of compassion and customer service that was completely unexpected from a stranger. I truly appreciate her kind words and service at our time of bereavement. Thank you so much. I am forever grateful and loyal to this place.
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear arenciac, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate you for taking the time to provide us with such wonderful feedback, I have shared your kind words with our team (Jamie included) and we are all happy to know that you had a great experience with us. Again, thank you and we look forward to having you and your family back with us again soon. Happy Travels! Thanks, Mathew Gaines General Manager
"Best Hotel EVER!!!"
Jamie H. was extremely accommodating to all my family needs.....she was extremely understanding to what out family was goin thru and went above and beyond to make sure we were satisfied as a unit. I recommend this hotel to anyone staying in the Savannah/Pooler area! BEST EXPERIENCE EVER!!
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear nicecritical, Thank you so much for providing us with such great feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your kind words with our team (Jamie Included) and we are all so happy to know that you had a PREMIER experience. Again, thank you and we are looking forward to having the pleasure of accommodating you and your family again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Great Customer Service!"
Tabitha was the best! She was welcoming, responsive, and professional. I was so impressed with the hotel's beautiful decor and attention to detail regarding cleanliness. Great value for the amenities available. The rooms are spacious and well designed. We will be back!
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear 990malindog- Thank you so much for taking time to provide us with you wonderful feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your wonderful comments with our team (Tabitha included) and we are all so happy to know that you enjoyed your time with us. Again, thank you and we look forward to having you back with us soon! Happy Travels! Mathew Gaines General Manager
"Wonderful stay"
We were very happy with the service provided by all the staff. They were all wonderful and very helpful to me and my cousin during our stay with them especially Unece, Shanoir, Aaliyah, Allerua,and Jennifer. Thank you, Connie Jackson
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Ms. Jackson- Thank you for taking the time to provide us with your wonderful feedback about your recent experience at the Best Western Premier I-95 Savannah Airport/Pooler West. I have shared your great review with our team (Unece, Shanora, Aaliyah, Ailerua,and Jennifer included) and we are all so excited to know that you had a PREMIER experience with us. Again, thank you and we are certainly looking forward to having the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager
"Great service"
Loved the front desk crew and the staff in the restaurant, especially Unece. She was amazing! The rooms are nice and spacious, and seem to be very clean. We had breakfast and the food and coffee was great.
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Ashleyravelo- Thank you for choosing the Best Western Premier I-95 Savannah Airport/Pooler West. We really appreciate you taking the time to provide us with such awesome feedback about your recent experience with us. I have shared your kind words with our team (Unece included) and we are all so happy to know that you had a great experience with us. Again, thank you and we look forward to having you back with us in the near future. Happy Travels! Mathew Gaines General Manager
"Pit stop"
What a beautiful surprise. Beds are super comfy and all is so clean. Breakfast was excellent and service from Unece impecable. Thank you so much Will stop again when driving towards Florida. Savanna is realy nice to visit and should be included in your visit.
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear S7429YCericp- Thank you for choosing the Best Western Premier I-95 Savannah Airport/Pooler West. We greatly appreciate you for taking the time to provide us with such great feedback about your recent experience. I have shared your wonderful review with our team (Unece included) and we are all so excited to know that you had a wonderful time with us. Again, thank you and we are looking forward to having you stay with us when you are back in the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager
"Booked 4 rooms for friends & also used meeting room & conference room"
Every guest told us how well they slept on the beds and they were impressed with the rooms and the service. Also Ms. Dell Goldwire was extremely helpful to us in setting up meeting room & conference room at a economical price. We would definitely recommend this hotel and plan to use it again when we have out of town guests.
BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Bdk7763- Thank you for providing us with such amazing feedback about your recent experience at the Best Western Premier I-95 Savannah Airport/Pooler West. I have shared your kind words with our team (Ms. Dell included) and we are all so happy to know that you enjoyed your time with us. Again, thank you for your feedback and we hope to have the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager