Best Western Premier Hotel I-95 Savannah Airport/ Pooler West, Pooler

While in training for a week down in Savannah, I stayed at this hotel. My stay during my time was quiet and my room was in pristine condition during my entire stay. The staff was very friendly and helpful whenever I had requests or questions. I was also about to speak to the manager Matthew who was able to provide extra confidence about safety measures in place at the hotel in reference to the current pandemic. First class!

Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear D5002VRmichaell- Thank you so much for taking the time to provide us with such great feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler. I have shared your kind words with our team and we are all so happy to know that you had a safe and enjoyable visit with us. Again, thank you and we hope to have the pleasure of having you back with us again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager

This could be a great hotel with a little guidance. We spent the weekend here had 2 rooms. They were obviously short staffed in housekeeping. Rooms were half cleaned. In one room it smelled of smoke and dirty towels left in room shower curtain was dirty had toothpaste all over it and mildew at the bottom and when we went to the desk they said they would send someone to clean it better well that never happened. The next day we requested service again and never received it. Batteries went dead in door and sat down in lobby for over an hour to get back in the room. 2nd room the floors were not swept and there were stains on the sheets. Top spreads were covered in hair. The TV didn't work and upon looking found that the wires had been spliced and duct taped into the TV leaving a static picture and no volume Freezers were not cleaned with a busted drink still in it. A/c in hallways or elevators were not working. No one knew how to fix the problems. At check out I asked if my rewards number was on my rooms so I could get credit and she didn't not know how to do that. This could be a great hotel if they get some kind of management to hire some housekeepers and train their staff properly. There are so many options in this area people won't return if these issues continue. Please management fix these issues and have a great hotel so people want to stay without so many problems

Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear 1mamaw- Thank you for taking the time to provide us with your valued feedback about your experience at our property. Please accept my sincerest apologies for the less than desirable experience that you had while staying with us. I assure you that we have discussed and addressed the concerns mentioned in your review. Please do not hesitate to contact me directly at 912-330-5100 ext 103 so that we may further discuss and come to an immediate resolve as we would love the opportunity to provide you with the true PREMIER experience when you are back in the Savannah-Pooler area. Again, thank you and I hope to have the opportunity to speak with you soon. Thanks, Mathew Gaines General Manager

This is an upscale Best Western, beautifully decorated and a good breakfast. The accommodations are large and clean. It is convenient to the I95 interstate and close to many good restaurants. We had a king size bed with a mattress that had seen better days. The price was nearly twice what we had paid in St. George, but an entirely different venue. The personnel were mostly friendly, the exception being the breakfast server who had a bad attitude. Overall, it's a fairly impressive hotel

Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Mick H- Thank you so much for taking the time to provide us with your wonderful feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. I have shared your kind words with our team and we are all so happy to know that you had a great stay with us. Again, thank you and we look forward to having the pleasure of accommodating you again in the near future. Happy Travels! Thanks, Mathew Gaines General Manager

Price gouging (triple priced) the snacks they offer. A bag of $.50 popcorn was $3.50 a bag. A pack $1.00 Oreo cookies maybe $1.50 was $3.50 also. They should be ashamed. Such a small thing can make you feel taken advantage of. They should fix this fo eff future guest.

I must say, I'm very disappointed with the lack of cleanliness, especially during a pandemic. I chose a BWP hotel because I wanted the extra comfort and premium linen. Never would I imagine such a disregard for room cleaning. In all fairness, the issue is with the cleaning personnel. Our first room (228), 2 Queen suite had sticky floors and a sticky countertop by the fridge. Unfortunately for me, I discovered the sticky floors with my bare feet. As we had not brought any luggage in the room yet, the front desk offered a new room as there was no one to clean the room. Our second room (309), also a 2 Queen Suite had much cleaner floors, however, upon pulling back the covers/pillows, there was a dark, short, curly hair. There was another one in the tub. The bathroom countertop was gritty to the touch. The full length mirror also had drippings of some sort at the bottom. Luckily I had cleaning supplies in my vehicle because we are traveling during a pandemic and I can depend upon no one but myself. Last area of concern is the elevators. The floors are filthy and it is evident there is zero enhanced cleaning happening in the elevators with metal surfaces. On to the good part. After spending the last 3 nights at a condo in Panama City with the absolute worst mattresses ever, this BWP delivered on the much need comfortable beds. The pillows are luscious and sheets so soft that you just want to make snow angel legs under the covers. Dirty martini at the bar was on point.

Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Jennifer L- Thank you so much for taking the time to provide us with such detailed feedback about your experience with us. I would like to first off apologize for the issues that you experienced during you visit at our property. I assure you that this is not how we operate our property as we pride ourselves in the cleanliness and overall product that we offer to our wonderful guests. I have reviewed your concerns and shared your feedback with our team and we have addressed the items notated in your review. Also, please do not hesitate to contact me directly at 912-330-5100 ext 103 so that we may further discuss your experience as I would absolutely love the opportunity to make this right. Again, thank you and I look forward to speaking with you soon. Thanks, Mathew Gaines General Manager

Clean rooms, great staff, right off the interstate. Breakfast and parking provided. A few fast food restaurants within walking distance. Historic Savannah is just a short drive away. Definitely will stay here again when in the area.

Quiet and Clean - Friendly Staff. Large room with large screen TV. Hot breakfast served to order. Lots of resturaunts close by. Great motel for family vacations - close proximity to Savannah - right off the Interstate.

Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Corvette_Rob, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate you for taking the time to provide us with such positive feedback about your recent experience with us. I have shared your kind words with our team and we are all very excited to know that you have a wonderful stay with us. Again, thank you and we hope to have you back with us during your next visit to the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager

The hotel was very clean and located in a good spot off the interstate. Convenient shopping and food. Located about 10-15 minutes from downtown Savannah depending on traffic. They also had a very nice patio area that we used eveynight and meet some nice people to talk and have a few drinks with.

Mathew Gaines, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear Michelle C, Thank you for taking the time to provide us with your awesome feedback about your recent experience at the Best Western Premier Savannah Airport-Pooler West. We are all so happy to know that you had a wonderful stay with us and you were able to relax at our newly refreshed patio area. Again, thank you and we hope to have you with us again soon. Happy Travels! Thanks, Mathew Gaines General Manager

Tabitha was wonderful when we checked in and everyone else that we interacted with were wonderful! The amenities were great. The gym had new equipment and included a treadmill, stationary bike, and elliptical machine, free weights and balance balls. The pool was nice and a decent size. The breakfast was cooked on site and was delicious. Much better than the packaged breakfast at other hotel chains. I will definitely be back again!

BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear lorihY7664SM, Thank you for taking the time to provide us with such awesome feedback about your recent experience with us at the Best Western Premier Savannah Airport-Pooler West. I have shared you awesome feedback with our team and we are all so happy to know that you had the opportunity to enjoy some of our great amenities such as our fitness room, pool, and restaurant. Again, thank you and we hope to have the pleasure of accommodating you again during your next visit to the Savannah-Pooler area. Happy Travels! Thanks, Mathew Gaines General Manager

I recently lost my Grandmother during the pandemic. Jamie H. showed myself and my family a level of compassion and customer service that was completely unexpected from a stranger. I truly appreciate her kind words and service at our time of bereavement. Thank you so much. I am forever grateful and loyal to this place.

BWPremierPooler, General Manager at Best Western Premier I-95 Savannah Airport/ Pooler West, responded to this review
Dear arenciac, Thank you for choosing the Best Western Premier Savannah Airport-Pooler West. We greatly appreciate you for taking the time to provide us with such wonderful feedback, I have shared your kind words with our team (Jamie included) and we are all happy to know that you had a great experience with us. Again, thank you and we look forward to having you and your family back with us again soon. Happy Travels! Thanks, Mathew Gaines General Manager