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Best Western Plus Anaheim Orange County Hotel, Placentia

4.0/5  - basé sur 511 notations.
118 E Orangethorpe Avenue, 92870-6410, Placentia, United States - visualizzare mappa

Benvenuto in diverse tipologie di camere, tutte ristrutturate di recente! Tutte le camere dispongono di accesso a Internet ad alta velocità gratuito. I letti king size e altri servizi di qualità superiore ti offrono il massimo del confort e dello spazio. Il Best Western Plus® Anaheim Orange County Hotel è situato in posizione centrale nel cuore di OC (Orange County). Questo hotel moderno, completamente non fumatori, si trova vicino all'Anaheim Resort, all'Anaheim Convention Center, al Disneyland® Resort, alla CSUF (California State University Fullerton), al centro commerciale Brea e a numerosi ristoranti in un raggio di circa otto chilometri. Gli ospiti potranno gustare una colazione gratuita a buffet con piatti deliziosi, tra cui uova strapazzate, omelette al formaggio, bacon, salsiccia e waffle appena fatti! Goditi una tazza di caffè appena fatto, vari tipi di pasticcini e molto altro. Orari del servizio giornaliero: da lunedì a venerdì dalle 6:30 alle 9:30. Sabato e domenica dalle 7:00 alle 10:00. L'hotel è in posizione favorevole vicino alle Interstate 5, 91 e 55, oltre alle uscite 6 e 6A della superstrada 57, accanto a Anaheim, Fullerton, Brea e Yorba Linda. Aziende nelle vicinanze dell'hotel: CADE Auto Auction, Kimberly Clark, Pacific SunWear, Boeing, Orange County Flyers, FedEx, Albertsons, Conagra Foods, SoCal Edison, Walmart®, Home Depot. Parcheggio limitato a causa dei lavori di ristrutturazione per la nuova pavimentazione. I lavori iniziano alle ore 7:00, da lunedì a venerdì. Ci scusiamo per il disagio causato. Al check-in è richiesto un deposito di $100. 00 sulla carta di credito, oltre a un documento di identità valido con foto e carta di credito. 100% non fumatori!

Best Western Plus

Anaheim Orange County Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 509 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
197
Molto buono
161
Nella media
83
Scarso
31
Pessimo
37
CONSULTARE I PARERI SU
Affari Affari
107
Business Business
86
Da solo Da solo
32
Di coppia Di coppia
61
In coppia In coppia
98
In famiglia In famiglia
214
Viaggio con amici Viaggio con amici
33
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"pleasant"

1
30/08/2018

very nice stay, the breakfast was excellent the internet worked well and the hotel employees were very pleasant. the only complaint would be that it took a long time to get hot water to the shower. there was a restaurant with in walking distance which was nice.

"You won't be disappointed"

5
22/08/2018

A great place to stay with friendly staff(Karen, Evelyn, Isai & Sarah, yummy complimentary breakfast & restaurants close by! They have done some great renovations!! Nice clean room and ample parking!!

"Some good and some bad"

3
18/07/2018

Pros: 'he hotel looks nice and clean on the outside. Lots of free parking. Right next to a Dennys! The staff was very helpful and courteous The free breakfast was well run and good and had a nice variety of items and drinks The Pool was well heated and both the pool and spa were in good repair The Cons: The rooms are quite small. Our family of 3 felt quite cramped. The beds were old and not very supportive. Definitely needed replacing. Our first room had a broken AC unit, but we were given another room quickly with no hassle. The lobby was being remodeled and it created a fair amount of noise. This was in July 2018 and obviously is a short-term problem. Basically, given the beds, the remodeling noise, and the small size of the rooms, I felt this Best Western was a bit overpriced given the value provided.

"Smells like Sewage, false charges, asbestos, don't stay here."

1
02/07/2018

The first thing I noticed when I checked in was that they were pulling baseboards and drywall off all around the lobby and it looks like they were pulling asbestos from the walls. Then I went up to my room and it smelled like sewage as I walked in. I was there for maybe a total of 10 hours since checked out very early the next morning after a shower. A week later they charged an extra $200 to my card saying they found "stuff" in the room and it smelled like smoke even though I don't smoke. They wouldn't say what "stuff" they found. This place is a scam and smells like crap, literally.

"Unique Property "

5
08/06/2018

Currently undergoing lobby renovations, but they don't seem to interfere with checkin or checkout process. Tables and chairs under the entry portico allow for rest, smoking, or just enjoying watching guests unload. Breakfast is good. Beds and climate controls are stellar. Overall, a worthy stay.

"Nice hotel. People Very Pleasant"

4
04/06/2018

The hotel is tucked away behind Denny's. The neighborhood felt safe and was quiet. The staff was very friendly. I was upgraded to a mini suite. Very clean. The only thing I did not like was shower dispensers. Seemed pretty cheap and I could not get more than a drop of each one to come out. Free parking, breakfast and Wi-Fi are all great amenities.

"Excellent Accomendations"

5
21/05/2018

A perfect place to stay. Great breakfast. very children oriented. rooms well appointed. Very clean, and well maintained. Management and staff professional and very customer serivce oriented. Bravo all arounds

"Not suited to anyone wanting a restful stay."

3
14/05/2018

The staff were fine, but the hotel itself isn't built to cope with the noise generated by the inconsiderate guests. We stayed on the second floor and you would swear there was zoo above us. Every footstep, dropped bag and cough could be heard through the timber. The traffic noise from Harbor Blvd wasn't an issue at all, it was the screaming kids, the inconsiderate pigs slamming doors and the car park being in the surrounded by the hotel acting as an echo chamber. Breakfast was a feeding frenzy and most were in competition to stack their plates as high as they could. The breakfast was okay, but if you don't like waste you won't appreciate seeing how much food gets wasted let alone the hundreds of plastic plates, cups and cutlery the place goes through each day. Like anywhere in the US, there are a multitude of places around the hotel to eat at and Disneyland isn't a bad walk, maybe 15-20 minutes. We had to get a family room and it's not an ideal layout. There is a small toilet and shower in the centre of the room and the wash basin is in the walkway. Wouldn't stay again unless on the top floor.

"Very Nice Place"

4
07/05/2018

This is an out of the way location which abuts a Denny's on the front of the property and in the rear there is a school yard. It does give you a exclusion feeling since it is set back off of the street. I have stayed at this location for a week when it was a Holiday Inn. The noise level from the surrounding activity is minimal. But our main reason for using this Best Western as our Go-To place is the Great Staff and cleanliness.

"You're going to get the worst room in the hotel"

4
02/04/2018

If you book through online you will get the room facing the lobby with a 2 inch Gap on the bottom of the door so you can see people walking by and hear them. Not very private. If you don't want that room they going to charge you $35 extra to give you not an upgraded room but just a different room of the same type

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear qoas: Thank your valuable response. Our hotel welcomes reservations from our partnered companies that focus on single accommodations. If you would like to secure the room type and amenities you are interested in, please consider making reservation on our Best Western Brand Website for specific services. You will find options to our different room types and special pricing meets every budget without sacrificing services. Guests have responded extraordinarily to some of the offers reserved via partner websites. In the event of a discrepancy, these partners are always available thru their customer care department. Our frond desk agents will do their best to accommodate your needs. We would like to welcome you back and are taking your feedback as part of our guidelines to improve our service. Kind regards, Best Western PLUS Anaheim Orange County Hotel.

"Great stay!"

5
25/03/2018

This is a great little hotel close to local freeways and attractions though out Orange County. The staff is very pleasant and helpful. The breakfast options were very delicious too. Will stay here again.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Hello maegan325: Thank you for your preference and enthusiastic recommendation! We're so glad to have made this visit such an enjoyable one for you, and we look forward to sharing your feedback with the team. It would be a pleasure to welcome you back soon and to share even more of our hospitality. Please be sure to reach out with anything that might make your next visit an even more enjoyable! Thank you again! Sincerely, Best Western PLUS Anaheim Orange County Hotel

"Always Satisified"

5
21/03/2018

I have been staying here at least one night a week for the last couple years. The rooms are clean and comfortable, breakfast is good, fitness center is satisfactory, and the service is always beyond exceptional. I am obviously a satisfied customer based on the fact that I have been returning for so long. And let me not forget that it is an excellent value.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear Jeremy V: We're so proud in making this visit such an enjoyable one for you, and we look forward to sharing your feedback with the team. It would be a pleasure to welcome you back again and again; we are truly fortunate with your preference. Please be sure to reach out with anything that might make your next visit an even more enjoyable! Thank you again! Sincerely, Best Western PLUS Anaheim Orange County Hotel

"Enjoyed our stay"

4
09/03/2018

The room was very clean, the bathroom was spotless. The shower hear could have been better. The breakfast choices were fantastic. The hotel staff were very helpful and kind. Our room was a nice size. The bathroom was very nice in size. I loved that the shampoo, conditioner and shower gel were available in a dispenser in the shower.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Hello katec662001: We are delighted to learn you had a memorable stay with us. Your overall satisfactions is our priority, with your participation our guest receive the opportunity to learn about our amenities and services as an option when visiting the Anaheim/Orange County area. If you are coming back to the area, please contact us so we are honored in welcoming you soon. Once again, Thank you for your preference! Best Western PLUS Anaheim Orange County Hotel.

"Best Beds Ever!! Quiet and Convenient!"

5
26/01/2018

This was a very quiet hotel, excellent staff, and really comfortable bed. I have RA and finding a soft bed is crucial. Best sleep I have had in years!! Staff was friendly and helpful. Karen was a doll arranging my room. It was five miles from Anaheim Convention Center. Good breakfast! I love Best Western Plus, this one get 5 stars for the beds!! Awesome and reasonable. Thanks see you next time I am in town!!

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Hello acuisinelady: We are honored in receiving your contribution and review about our performance. I appreciate your observations about our amenities and dedication to our cleanliness and customer service. Our staff learns to balance all of our objectives towards priority elite service to our guests. Thank you! Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Noise Optional."

3
04/01/2018

The hotel is tucked away down the street. The check-in process was fast and smooth. The clerk was friendly and warm. I was confused why they had a high deposit for a budget hotel. The exterior of the hotel was in repair. The bed here was comfortable. The fit and finish were acceptable. The room was noisy. The hotel's cleaning crew was on top of things. The hotel' s carpet and paint showed extensive wear. A cheap place to stay at with good accommodations.

"Decent Stay"

3
30/12/2017

I had booked this hotel online. Upon arrival the promised room did not seem adequate for a family of 5 so I requested the front desk. Usually the kingsize bed with sofabed is exchanged for a 2 queen option without any fees, however I was charged for the same. The breakfast is good.The rooms were neat and tidy. The room doors need to be fixed as they shut off on their own and making a thunderous noise. Also I could hear loud sound of flush and shower from other rooms disturbing my sleep.

"One of the best in the west"

5
30/12/2017

This is a very nice hotel located within easy access to local amusement parks and other entertainment and businesses. It has very easy freeway access as well as good access to local amenities via local surface streets too. The hotel facilities are very clean and comfortable. The staff and management are all very friendly and this adds a lot to the stay experience. I like staying here and they treat me like one of the family, which I really appreciate. Oh, and the complimentary breakfast is a real bonus too !

"Great Stay - Will come back!"

5
29/12/2017

I stayed at this hotel for a Disneyland trip with my family for 3 nights. It was just remodeled & everything looks so wonderful. Front Desk was so helpful & caring. At check in, I welcomed & accommodated into an upgraded suite by two lovely girls working the desk. I noticed there was a man who was being very rude & disgusting to them but they handled it so well & professional. Kudos to them! He was upset over a room he booked but he kept huffing & puffing over his mistake. Both girls remained calm & did a great job. The remodeled breakfast room was nice! Breakfast was great as always. So many choices & fresh waffles! The host was so sweet & attentive. Housekeeping would always greet us & rooms left the rooms very clean. They even ask if there is a specific time for them to clean your room so they don't disturb you. So sweet! Even the security guard was welcoming & so friendly. Thank you for such a safe & great stay. I will be coming back & recommending it to friends/family.

"Relaxing stay, and was left with front desk giving me space. Thank you."

4
28/12/2017

They do what they say. Honesty the best policy. Employees gave me space. Clean room beautiful location. Breakfast was amazing. Staff were respectful. Was no disappointed. Looking forward to visiting this location again.

"I am a Diamond elite Best Western super-fan, and this is the worst Best Western I have ever visited."

1
22/12/2017

I am a Best Western Diamond, and I have stayed at dozens of different Best Western properties. This was... whoa boy... nothing compares to how bad this was. In June, someone was beaten unconscious in front of this property. With this in mind, I refused room 126 when it was assigned to me — the front door of room 126 faces the lobby. It is literally the most exposed room in the building. It was 9 P.M. The hotel wasn't full. But there were only a handful of ADA rooms, and the room I had booked was an ADA room. The room I was assigned was the only ADA room left. They decided that this meant THIS HAD TO BE the room I would take. No upgrades for Diamond members. "Not when they book using points," they said. (This was the first I had ever heard of such a policy.) While they said they would keep checking as to what they could do, instead they ignored me and checked in two other guests. One of those guests, a Gold member, was offered points/snacks, while I was not. When those guests left, I stood there at the counter. They continued to ignore me. Then they told me to sit and wait an hour for the GM. (What GM clocks in at 10 P.M.?) Or, they said, you should cancel and book a different property. (What hotel actively encourages its guests to cancel?) I waited half an hour for the GM. Then I re-booked at a different Best Western. (The second Best Western greeted me with a large room upgrade, 500 welcome points, and a water/snack basket. Costa Mesa. Check it out, fellow Best Western fanatics.) I then called over to the BW in Placentia. Sure enough, the GM had shown up to work. She had even, apparently reviewed video/audio of my interaction with the clerks. I won't get into the entire conversation I had with the GM, but let's just say, these clerks who could do nothing for me were very WELL trained in whatever protocols this GM has established. The GM was adamant that the customer was wrong, everything was done properly, and "law prohibits moving an ADA-booked guest to a non-ADA room." But this... this, my friends... oh man, this was my favorite interaction: "I just feel you shouldn't have given the Diamond member the worst room in the building," I said. GM: "I don't like that you would be so condescending to people with disabilities." ...I have no words...

"Orange Count vacation"

5
20/12/2017

I have been at this hotel several times. The staff s friendly and accommodating. The rooms are clean, common areas are clean. Breakfast is decent, when compared to others that offer "free breakfast". I will come back when I return to Orange County.

"Most Comfortable"

4
17/12/2017

the bed was the most comfortable i have slept in. With the exception of the pool area and the small breakfast area our stay was fantastic. The staff was very friendly and went out of their way to satisfy us.

"Very Good place"

4
11/12/2017

I used to stay at best weatern hotel every year Overall was ok clean .. quite ... good location... the Breakfast was very good with different nice types egg waffels juice But the bed was not comfortabul

"Great Place"

5
11/12/2017

The Hotel location is easy to get to . It's nicely tucked away from the main street which makes the surrounding quiet. The hotel is well maintained. The front desk staff was friendly at check In. The rooms are clean and roomy . We spent time in Jacuzzi . The area was maintained and the Jacuzzi was working well. Breakfast was delicious with lots of choices . Staff was great . We will be back again .

"Not a Best Western Plus!"

2
06/12/2017

This place was an embarrassment to the Best Western Plus chain. No parking...handicap parking taken up by loud workers rehabbing the place. I was given a handicap room with shower head at waist level. When i asked for a different room...i was told there were no more available. The place is old....run down...dirty with no apparent management nor do they care. BW plus are usually very good....NOT THIS DUMP. DONT stay here...not worth the price.

"Service with a Smile"

5
04/12/2017

A hidden gem in Orange County, a small attractive hotel with a full breakfast and a friendly, attentive staff. We had better service here than the big luxury hotels. Definitely recommend this hotel to all!

"Nice hotel"

5
02/12/2017

Nice hotel, everyone nice here, quite room, clean and comfort, no issue at all, the front desk staff really nice love it ! And they clean the room really fast and change everything for you, definetly will be back for this hotel for my next trip

"Do Not Stay Here!"

1
30/11/2017

No breakfast, no pool/spa - put in a handicap room when we did not request. Hotel was in total renovation and no one told us to expect scaffolding EVERYWHERE!! VEry expensive for a low quality hotel and location. Do not believe the site pictures

"I Would Do It Again"

4
18/11/2017

Very nice hotel and the staff was excellent. All very nice and ready to help. They upgraded my room for no reason. When I come back to the area, this will be the place. Also, it took us less then 15 min to get to Disneyland Parking lot.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Thank you for your preference and enthusiastic recommendation! We're so glad to have made this visit such an enjoyable one for you, and we look forward to sharing your feedback with the team. It would be a pleasure to welcome you back soon and to share even more of our hospitality. Please be sure to reach out with anything that might make your next visit an even more enjoyable! Thank you again! Sincerely, Best Western PLUS Anaheim Orange County Hotel

"Very good bed and pillows - great overall"

5
16/11/2017

It was very quiet at night, the bed was very comfortable, pillows amazing, good shower, Direct TV with HBO. It was very high quality overall. There was a Denny's next door, which due to renovations was where you had to go for breakfast.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Thank you for your contribution. Our Hospitality Promise has been extended to all the areas of our services promised to our Guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our property continues to improve and enhancements are still on the works. Please visit us again very soon. Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Best Western Placentia CA"

4
11/11/2017

In the process of remodeling, parking can be difficult at this time. Convenient location, competitive price, caring staff, satisfactory but a limited breakfast offering at this time at Denny's next door. Does not compare to breakfasts when the property has their kitchen/dining available. Can only select limited items.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
We would love to welcome you back. We truly appreciate your patience during our renovations. Our new rooms feature new interior upgrades, from new carpet to new ceilings. Fresh paint and all room new bedding will add a comfortable experience. We are truly fortunate with your preference. Our staff is always here to help; please contact us and let up know how to better assist you. Thank you for your feedback and suggestions. Sincerely, Best Western PLUS Anaheim Orange County Hotel

"Quiet, affordable alternative to Disney 'neighbor' hotels"

5
07/11/2017

this Hotel is An affordable alternative to the Disney neighbor hotels, with only a 15 min commute to Disneyland, very quiet hotel. Easy on/off to freeway. This hotel had a very good quality breakfast, with very friendly helpful hostesses.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Thank you for sharing your experience during your stay. Our guest satisfactions is our goal and would like to thank you for your detailed feedback on what matters most. We invite you to visit our Hotel again. Please contact us so we can take care of your reservations. Thank you so much for your time while submitting your response. With much gratitude, Best Western PLUS Anaheim Orange County Hotel

"Extremely happy we found this hotel"

5
06/11/2017

Me and my husband travel a lot and have to stay in a lot of hotel rooms because of his band. I am so extremely excited that we found this hotel because it was the best stay we have had in the Los Angeles area.

BW-H0TEL, Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
We are honored in receiving your keen review your favored amenities and dedication to our cleanliness and customer service. Our staff goal and priority is not only reach your comfort and satisfaction, but to make memorable experiences during and after your stay. Thank you! Best Western PLUS Anaheim Orange County Hotel

"2 days in Placentia"

4
02/11/2017

We found this hotel convenient for our needs. The staff were very friendly and helpful. The breakfast room was very pretty and the food was excellent. The attendant made sure the food was well stocked. Outside was being renovated but we were not incomvienced by it.

"Family visit"

4
22/10/2017

We stayed here in October for 5 days , not a bad place the breakfast that's included was plentiful and lots of variety . The pool was closed when we were there due to construction. There is a laundry on site that's self serve . Selena at the front desk was awesome and super helpful . The only drawback is there's nothing close to eat other than the Denny's in the parking lot .

"Great Stay!"

4
18/10/2017

This was a very peaceful 2-day stay for a business related trip. The staff was very professional and accommodating. The room was nice and clean. The breakfast was nice and the dining room staff was amazing. The only con is the lack of restaurants within walking distance, with the exception of Denny's.

"Not recommended"

1
17/10/2017

The girl that checked us in was very unfriendly. The beds were not very comfortable. We were woken up at 6:30 am by loud cleaning staff talking across the hallway. I am not a hard to please guest but the only good thing about this hotel is that Denny's is so close. This is my very first ever bad review and we stay in hotels at least every other month on trips to Disneyland.

"Road trip"

2
16/10/2017

This is a old hotel in the process of renovation. Smells and is creaky. Noisy location. No shuttles to Disneyland. Over priced!! The staff were very friendly..... kind of felt sorry for them working there. I would not recommend this hotel for some time to come.

"peace & quiet"

4
14/10/2017

needing to stay here for peace & quiet for my studying/schooling. staff extremely helpful with everything and my stay was a very wonderful experience. to say the least, wish my classes went as well :)

"Great Place to Stay"

5
11/10/2017

The hotel was clean, comfortable and the beds were comfortable! The 2 king bed room was the perfect size for my family and I. The breakfast really saved us time and money. I would definitely stay here again.

"Perfect just outside of Disneyland"

5
09/10/2017

I often use this hotel for trips to Disneyland since its just a very short drive to the park and is cheaper than the ones located actually on the disneyland drive area - often less than 10 minutes in the morning at the weekend when the traffic is light. Its very clean, recently updated and ticks all the boxes for somewhere to stay for the night and get up early and leave the next day. The breakfast room is big and we have so far (approximately 20 stays) always manage to get a table. Staff are always helpful and amenable and there is a Dennys right next to it which is good for late night cheap and cheerful dinner. There is also a burger bar right across the street.

"Three days"

3
03/10/2017

Mostly this Hotel was comfortable and the staff was very responsive and pleasant. Pretty good location for visiting all of the parks and sights. Missing microwave in room but it was delivered in a timely way.

"Hidden gem"

4
28/09/2017

Overall value for your money! Located near the freeway towards Angels stadium, Honda Center, Disneyland, etc Has Denny's in front Breakfast buffet was great I'm used to my bed so not that good for me, but my wife seemed fine with it Will definitely be back

"Great value and pleasant stay"

4
26/09/2017

The room was clean and comfortable. The bed more firm than my body likes, but overall very comfortable. Enjoyed the breakfast that is included. We could not figure out why the drapes could not be closed to block the light until right before leaving we noticed the black out drapes were behind the sheers. We will stay here again when we are in the area. Great value for the money!

"very clean and super good breakfast!!!"

5
25/09/2017

Overall we had a really good experience, staff is friendly the rooms are clean and bed is very comfortable, a lot of good options for breakfast, if you are traveling with small children's short distance from Disneyland.

"recommend"

5
22/09/2017

quality and excellence displayed throughout the staff. The price was amazing. Would stay there on our next trip to Anaheim...location is perfect and also easy access to LAX and of course to Disneyland....very relaxing atmosphere and lots of great coffee

"Great for our needs"

5
21/09/2017

I've stayed here a few times this year prior to trips on Amtrak. The location is good, the rooms are nice, and the included breakfast is better than most. The staff is friendly and helpful. This is my first choice of hotels in the area.

"Clean and near freeway"

4
19/09/2017

This is an attractive facility and staff is helpful. Breakfast is standard fare with some unusual egg patties I have not seen before. Our room faced the front of the motel and the strong lights of the parking lot penetrated the room at night. I had to place a towel on top of the heater/AC to cut down on the brightness. Also, the fit to the door was poor and let both noise and light in to the degree that I used another towel to cover the gap at the bottom. These steps helped the ambiance greatly. The pillows were quite thick. Perhaps instead of four thick pillows there could be a variety.

"Business Trip"

5
15/09/2017

Would recommend this hotel. Have stayed here multiple times over the past few years. Our company always books this hotel when employees are needed at corporate office. Never had an issue with stay. Tom's Place down the street is excellent place to eat if needed.

"Very Comfortable Stay and Quiet"

4
14/09/2017

Arriving to the hotel the outside of the building is in need of paint and cleaning up. But inside the hotel is very clean and staff was extremely courteious. The room was very nice and very comfortable. The bed was comfortable to sleep on. I enjoyed my stay.

"Everything was perfect"

5
06/09/2017

Thank you for a great stay . Is was everything I wanted great price close to Disneyland 6 miles away nice pool and jacuzzi loved breakfast and the coffee was great . I will be staying here anytime I come to this area .

"Southern California Plus"

5
03/09/2017

The hotel has been updated and has most of the amenities the traveler needs. One could stay in this Best Western for several days and feel the comforts of home. While we did not go to Disneyland or Knott's Berry Farm the hotel is close to these experiences not to mention Anaheim Stadium, the Pond and updated train depot.

"Great getaway."

5
02/09/2017

I have stayed at this hotel before and I will continue to as it is ideal to rest and yet get to your destination quickly the next day. Quick easy access to major freeways, yet no noise from it. Clean, comfortable rooms and great breakfast. Staff go out of their ways to tend to your needs. I will stay here again.

"Excellent hotel"

5
24/08/2017

This hotel is very convenient when going to Dianeyland. Easy to find, and get back on the freeway. The rooms are always clean and the bed and pillows are very comfortable. The breakfast is really good. I always use this location when going to Disneyland.

"Very safe, clean & excellent friendly service"

5
24/08/2017

Hidden jewel in Placentia/Anaheim area close to Disneyland & Chapman University. Very clean rooms, comfortable beds & very well lite parking lot with security cameras everywhere with guards in the area making you feel safe at all times. Loved that this is a smoke-free hotel. Breakfast was good & more variety at Denny's in same parking lot. Staff very informative of area shopping/groceries stores if you forgot something

"pleased"

4
23/08/2017

I am always very pleased with my stay at Best Western. The facilities in Placentia are nice an quaint. Very clean, very friendly, and very quiet. I mostly come to get away from the everyday hustle and bustle from work or home. I get more done from the hotel room than I would get if I were to work from home.

"Vacation in California 2017"

5
09/08/2017

Great Hotel and Staff, very friendly and helpful, everything was nice and clean Outside and Inside the Hotel, Pool area etc. Breakfast had a lot of different choices. Room was clean, along with newer towels. I would defiantly stay again if I was in the area on vacation and recommend to other friends. Hotel was located in a area that was easy to get around in Los Angeles to attractions i.e. Disney, Beaches.

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear lisapX3037PH: Thank you for your 5 Star Review! We are so happy that you loved our hotel. Our staff members are delighted to know your time here was a memorable stay. Looking forward to your next visit. Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Great room but musty odor"

4
01/08/2017

Everything was fine with this hotel except that it had a bad smell in the room. Could be the air conditioner needing a clean filter, but everything was clean in the room. We always bring lysol anyway but it couldn't really cover up the musty smell.

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear Larry A: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western PLUS Anaheim Orange County Hotel

"BW rocks!!"

5
28/07/2017

I have always had a great experience at any BW I have stayed at. Staff is always friendly, rooms are always kept nice. Amenities are always top notch. I would recommend BW to anyone who asked me where they should stay.

"The friendliest staff"

5
27/07/2017

great place to stay, friendly and helpful staff. Families can have a great time and couples looking for a night away will also find this hotel enjoyable. I've staff by myself for one night and my experience was just as joyful as when I stayed with my fiancée.

"Clean and friendly"

3
20/07/2017

The rooms were clean, staff Friendly and helpful, wifi a bit slow and beds were comfy just slanted at one side, in our room anyway but this didnt stop us having a good night sleep, location was fine for disney but way out of the way for everything else. Breakfast was ok, but if late down for breakfast its not replenished and so little choice. All in all a good stay, area seems safe and quiet.

"average"

3
18/07/2017

wasn't fond of being put in a room right next to the door could hear it slamming all night. Bed was clean odor in room floor was sticky had to wear shoes. Denny's next door for late night food and right off freeway for easy access. Internet good

"a perfect stay"

5
03/07/2017

Our visit to this hotel was 100% incident-free and problem-free. The room was clean, comfortable, and modern/updated. Desk staff were friendly and efficient. It was everything we could have hoped for when booking a room online sight unseen.

"Excellent"

5
01/07/2017

Excellent hotel. Last minute change due to other hote reviews and im so glad i did!! Would recommend this hotel to anyome! Staff was very helpful and breakfast rocked! Wifi worked great just couldn't get laptop connected. That was minor problem to me. But overall Excellent for the price we paid!

"Great stay"

5
28/06/2017

Every time I have to work in the IE I stay at this location! They always have a great staff, very helpful and friendly when I show up at 11pm. The rooms are always clean and the AC always works well. The internet is always fast! I recommend this Hotel!

"Great Friendly Staff"

4
25/06/2017

We were totally comfortable and the staff made the stay extra special. The location was great to the parks and convention center, The breakfast exceeded most others around. The fitness area and pool met all our expectations.

"Worst stay"

2
23/06/2017

Not worth the stay. The office staff was not accommodating to our complaints. They did not respond after 2 phone calls. I was sold a room that did not represent the online advertisement. It was disappointing.

"Family Vacation"

4
10/06/2017

Breakfast was above average, The rooms were clean, but showing wear. Probably could use fresh paint and carpet. Strange location, but close to the freeways to get to Disney or Knotts. Friendly staff, plenty of parking. I

"it was cheap. that's about it."

3
09/06/2017

We stayed here one night due to it's proximity to Disneyland. It's easy to find and close to major highways. It doesn't have a resort fee and has free parking and breakfast, which is a plus compared to the other hotels closer to the park. However, we had to change rooms as there were some red spots on the bed sheet. We can't say for certain that it was blood, but we weren't going to take the risk. The front desk staff was very apologetic and quickly gave us another room. Otherwise, the rooms were nice and also quiet, and the bed was pretty comfortable. The A/C kept going on and off all night even though it wasn't on the auto setting. The breakfast was typical: waffles, pre-made circular scrambled eggs, soggy bacon, sausage patties, cereals, pastries, etc.... It was enough to fill us up for a few hours. We would probably stay here again.

"Good Spot for Business Travel"

4
02/06/2017

I travel to the LA area to work. When I need to be in the Anaheim / Orange Area this is a great place to stay. It is close to the freeway but in a good location. The rooms are as advertised and clean. The staff is helpful. I have been to this location 2 times and would use it again

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear J895FKscottf: We are delighted and honored with all or our guests. Particularly receiving feedback our location; take advantage on our promotional pricing. We would love to welcome you back very soon. Visit our Bestwestern site and find our most current promotion to earn Reward ponts and percent discounts on our room rate. Best regards, Best Western PLUS Anaheim Orange County Hotel

"Great Service"

5
01/06/2017

The desk clerk was exceptional during check-in having recognized me as I pulled up, and having me all checked in before I even got to the desk. The mini-suites are nice and comfy. It is always nice having a hot breakfast included in the stay. Especially at this price point.

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Hello Jeremy V: Thank you for your contribution on this portal. Our Brand and Hotel staff are arduously working making our guest feel at home away from home. Our hotel staff will be honored welcoming you very soon. Please contact us if you would like assistance with future reservations. Looking forward to welcoming you very soon, Sincerely, Best Western PLUS Anaheim Orange County Hotel

"You definitely get what you pay for."

2
28/05/2017

We were given a new room but There were termites, ants and a stong cigarette and urine smell in our first room. The new room had white dried up matter on the drapes. AC was loud but worked fine. Would not come back.

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Hello Dan N: Thank your valuable response. Our team and management is constantly working on making our guests stay a wonderful experience. Our property is clear of any vermin. Our outsourced certified company is always ensuring safety and sanitized are in harmony for all of our guest. We apologize for any inconvenience you encountered during your stay. Although our performance did not reach your expectations we would like to thank you for your comments. Sincerely, Best Western PLUS Anaheim Orange County Hotel

"No room after Hotels.com confirmation"

1
27/05/2017

We booked a room for two nights online using Hotels.com and received a confirmation number in an email; however, the hotel did not have a room for the two night reservation; the hotel booked all of their rooms and did not have a room to fulfill the online booking.

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear Edward M: We are thrilled to hear from our customers. Particularly receiving feedback on our promotional pricing. We would love to welcome you back very soon. Our breakfast hosts will receive your comments! Thank you!!! Visit our Bestwestern site and find our most current promotion to earn Reward points and percent discounts on our room rate. Best regards, Best Western PLUS Anaheim Orange County Hotel

"Graduation Day"

3
27/05/2017

We went to OC for our son's graduation. This hotel was OK nothing to write home about. My only complaint was the bed was way too soft. For the price it was OK quality definitely not five stars. The staff was polite and professional. We had a little trouble controlling the room temperature but that may have been user error.

BW-H0TEL, Guest Relations Manager at Best Western Plus Anaheim Orange County Hotel, responded to this review
Dear 666wendyf: Thank you so much for your participation and valuable feedback. Our location offers many opportunities for a great time in Orange County, CA. Please call us soon; it will be a pleasure assisting your with reservation arrangements. Until then, have a wonderful summer! Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"For the price it is actually quite good."

4
17/05/2017

I stayed here by myself for three nights. The hotel is clean and for what you pay, you actually get a nice, well appointed room. The staff were very friendly. The surrounding area is nothing to write home about, but it feels safe. There is a Denny's right next to the property which makes it for a convenient stop to get some OK food. Parking is plentiful. There is a small pool with a jacuzzi, which I did not get to enjoy but my wife and kids stayed there a few weeks after I did and they said they enjoyed them. Breakfast is typical buffet style, but with quite a few choices. Me, and then my family stayed here because it is close to where my mother lives so I'm not sure how close it is to attractions in that part of So Cal, but, judging from some of their adverts in the lobby, Disneyland should not be all that far. You don't really stay in a hotel in Placentia for the luxury, but for what you pay, I can guarantee you will not be disappointed. Safe, clean, nice room, comfortable, nice staff, free breakfast which, while not superb, was better than I was expecting

"A really nice hotel"

5
12/05/2017

A really nice clean and comfortable room really nice bed I enjoyed staying at this hotel the early morning breakfast was good and the staff was friendly and helpful I will definitely recommend staying here

"bogus charges and fees,tempt fate if you dare"

1
04/05/2017

bogus charges up to $800,dont use a towel to take off your kids makeup from disneyland either.very rude people,the room i had smelled awful.right next to a dennys where all the strange people go late at night, all the side doors were wedged open all the time,saftey issues big time, go stay at the days inn down the street.

"A few minutes from Nixon Library"

5
28/04/2017

Only minutes from Nixon Library. Hotel is updated and spotless. We loved the fact of no carpet in rooms...just a lively laminate. The shower was the largest ever in all our years of travel. Calling for reservations..easy. Check in, check out ..less than 2 min. Breakfast..hot, with many choices. Every staff had a "hello" for us. Dennys Restaurant in parking lot. A very enjoyable experience.

"Rooms (even number) on the backside of hotel are noisy and have awful view... avoid if possible."

3
27/04/2017

Coffee served at breakfast is just horrible. Clearly the cheapest coffee and brew machines the hotel can buy. Additionally, quality of breakfast foods are low. Third floor even number rooms face an unsightly trailer park - get an odd number room if possible.

"Best hotel ever!!!!"

5
19/04/2017

This place was s great find!!! It was clean, comfortable, very friendly staff, and quite. I travel a lot and it's truly hard to find a great place to lay your head. The price was awesome and the beds are so freaking COMFORTABLE!!!

"good hotel"

3
17/04/2017

Close to Disneyland a little over priced but didn't stay more than 8 hrs. I didn't stay long enough to really enjoy the hotel in anyway was just a place to sleep for the night. Room was clean bed was comfy and it def suited the purpose

"OK for a night"

3
10/04/2017

Right off the 5, near Disney or Fullerton. Rooms were clean but pillows were horrible. Breakfast just ok but there's a Denny's in the parking lot of hotel. The neighborhood is not great and the view outside the windows leaves little to be desired. But price was good and staff was nice.

"Good price, quiet location"

4
09/04/2017

If you have a rental car and want to stay at a clean quiet location, this is the place. It's not super fancy and only 5 - 10 min from Disney. Lots of shopping and dinning within short driving distance.

"Great value, great service, great breakfast"

5
28/03/2017

Our family stayed at BW to go to Disneyland. It was a quick 15 min. drive. The breakfast was amazing and super helpful to getting out the door quickly. The staff went above and beyond to accommodate us. Great stay.

"Clean"

5
25/03/2017

Front best was very nice and welcoming as well as the rooms are very clean from the mattress to the remote control. I always look for the bathroom to be the cleanest at hotels especially the corners of showers/baths and this did not disappoint.

"our stay"

5
12/03/2017

This hotel is nice and the staff is very friendly and helpful. This is the second time we have stayed there. The dining room is kept up and the ladies working it are very helpful. The room we stayed in was very comfortable and the bed was great!

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Marlene P: We would love to welcome you back. Our new rooms feature new interior upgrades, from new carpet to new ceilings. Fresh paint and all room new bedding will add a comfortable experience. We are truly fortunate with your preference. Our staff is always here to help; please contact us and let up know how to better assist you. Thank you for your feedback and suggestions. Sincerely, Best Western PLUS Anaheim Orange County Hotel

"A relaxing wholesome family hotel everyone can enjoy."

5
07/11/2016

Our room was a jr.suite very clean, with a fridge and microwave. We were planning only to stay for 5 days just to enjoy some time at Disneyland, but decided to stay an extra 2days. Which we like to thank Mark who works the front desk at night, he did a great job on helping us with adding on the 2 extra nights. ( Mark made feel like home with his help). Breakfast was great every morning. The drive to Disneyland was only a short trip 6 miles away, less than 15-20mins to get there.( Depending on the lights on E. ball road). Will Stay here again the next time we stay for a long vacation visit. This was our 4 time staying here.

"Great Hotel, great value"

5
07/11/2016

The staff is so helpful, rooms are clean, beds are comfortable. We will definitely stay again next time we are in town. Traffic can be a challenge at times when going to the city center(Disneyland, convention center, etc.)We were very impressed by the complimentary breakfast. We were expecting the typical continental breakfast food items, not the case, fresh eggs, bacon, sausage, etc. We looked forward to breakfast each morning.

"Good accomadations close to CSUF, Disney, Staple Center, Phoenix Club"

3
31/10/2016

Nice Best Western close to all. Needed a place to stay near CSUF & the nearby Phoenix Club, and this was perfect. This is a newly remodeled hotel, pretty typical of most Best Westerns. Clean rooms friendly staff, free breakfast, and this also has a Denny's right next door...Enjoy!

"Friendly, caring staff & nice room"

4
29/10/2016

I come to this hotel because of the friendly staff that always makes me feel welcome each time I walk through their doors. The room is nicely done with plenty of space to move around in. There is a large LED Television and pretty good wireless internet as well.

"What a great place to stay!"

5
26/10/2016

I stayed here while working at the corporate headquarters for my job in Fullerton. This property is clean, super comfortable & ultra quiet! They must have gone through a major remodel because my room was freshly painted and totally renovated. Instead of using carpet, they installed ceramic planks that resemble wood...much cleaner & easier to upkeep. The property is enough off the #57 freeway so noise is non existent but very easy to find. I'll plan to stay here again!

"We will stay again"

4
26/10/2016

Pros: Clean room, No Bugs, clean breakfast area, mostly nice and helpful staff, clean pool and spa, Soft comfortable Bed, Dennys in parking lot, wasn't noisy (one night neighbor was a pain/mgt nipped problem right away), close drive to many things (Disney, Knotts, WalMart, Marie Calendars...etc Cons: auto hold on $100 to check in (policy), Could change breakfast up a little or add something like potatoes (was good and fresh not bad for included in stay!) we stayed for 7 nights so just got repetitious not really a Con I guess ?? If you are worried about being charged for something at check out (because of other reviews) then just have housekeeping check your room and clear you before you leave.

"Average to Poor"

3
21/10/2016

All carpets are dirty; room not vacuumed during my 3 night stay; breakfast room staff sneezing on the food; hotel staff did not greet coming or going; hair on the bathroom floor. At check-in, required to make a full deposit PLUS an additional $100 fee to later be refunded. Hotel quality has diminished significantly since my last stay in June (have stayed in this hotel 45+ times in the past). Will not stay here again.

"Exactly what you'd expect for the money."

3
17/10/2016

We recently stayed at this particular Best Western on a trip to Orange County and have no regrets. The staff was friendly and check in was a breeze. The room was clean and would be perfect for business travel or a family on vacation. One minor critique is that there is nothing that there's really no atmosphere to speak of- but it's the Best Western and what do you expect for $120/night, right? The bed was comfortable, but maybe a little too soft for the Mr. Our only real criticism is the location. It's adjacent to a housing complex that had loud music coming out of it that we could hear- despite the in room AC unit running- until well after midnight. All that said, we still feel like we got our money's worth and if we needed to stay in the same area again, we'd definitely book here.

"Great!"

5
03/10/2016

This was a NICE hotel for a great price! It had wonderful rooms, nice employees, and a breakfast better than most hotels. They even made the fresh waffles for you and delivered them to the table. Overall, GREAT value and pleasant experience!

"Lovely hotel and reasonably priced"

5
01/10/2016

We were really pleased about this hotel. Huge lobby and the size of the bathroom is way beyond the usual cramped room. Very clean with lots of parking. The breakfast was nice and if you are tired at night there is a Denny's right in front of the hotel. I would use the hotel again when in the area.

"Very impressed!!"

4
26/09/2016

It's a little tough to get a good feel from the website on any particular hotel, the area, cleanliness, etc. We took the gamble and it paid off extremely well. Free parking! Free WiFi, full breakfast! Good size room, a REALLY comfy bed! No issues, we would definitely stay again here.Easy to get to, and only @5-6 miles from Disney. I thought a real bargain for what you get, and where it is

"Nice Facility"

4
23/09/2016

Clean, comfortable, quiet. Nice rooms. Nice breakfast facilities. Nice staff. Biggest drawback is location with few near by food or shopping options. Review is looking for more information but that covers the experience.

"Room and breakfast ok"

2
22/09/2016

The hallway smelled of fish they were in the process of remodeling it appears that could have been the issue with the plaster smell the room was okay nice Lobby nice relaxing area in front with couch the breakfast was very nice but the smell was the worst and the pool area was filthy it appears as though they're remodeling that also that being said if you get your room at a discounted price its worth it.

"Clean, Comfortable room overall"

4
19/09/2016

Rooms have been renovated, they are clean and beds are super comfortable; good size room too. Their breakfast is really good too---they had waffles, eggs, sausage, bacon and many more extras. This is not your typical "continental breakfast". The customer service was excellent all around and during breakfast the staff was really helpful---they make your waffles and bring it to your table...very nice and attentive young lady who served us. Would stay here again.

"GREAT VALUE!"

5
02/09/2016

I have stayed at this hotel in the past. It has always been nice, but has been recently renovated and now is just great. In room amenities are updated and very nice. The complimentary breakfast has many delicious choices. Nice workout room and pool area. Very quiet neighborhood.

"Best Western Orange County"

3
27/08/2016

I have stayed at the Best Western in Placentia, California several times. It is affordable, safe and rooms are comfortable. The staff is always very friendly, and attentive. The breakfast is not too bad. I often get the waffles. Denny's is located next to the Hotel, walking distance if you choose to have breakfast or other meals there.

"Not worth the price!"

2
24/08/2016

Stayed here one night and that was too many. On the positive side, the room was clean and the staff was pleasant, other than that, there's really no reason for the price. We chose the "Plus" and we're still trying to figure out where the "Plus" was. If I'm going to pay for a Vegas room rate, the least they could have done was throw in a voucher for a meal at the Denny's next door. Also, if you don't want to try sleeping with your chin on your chest, bring your own pillows because you absolutely don't want to drink the excuse for coffee in the lobby.

"Nice Hotel and Close to all Theme Parks."

5
22/08/2016

Stayed at this hotel for 6 nights while on vacation with my kids. The property of very clean and well taken care of and the rooms were fresh and clean. Overall experience was excellent. Breakfast in the morning was a bonus and an added benefit and saved some money on eating out. It is about a 15 minute drive to the major theme parks which was not a hassle at all. I would recommend this hotel to anyone and would definitely stay there again. Rates were very reasonable as well.

"Okay Hotel"

3
17/08/2016

I booked this hotel off of reviews on the internet. I have to say I was a bit disappointed. The location is in a weird area behind a Denny's Restaurant - in a residential and industrial area. Signs in the parking lot let you know they are not responsible for loss or damage to your car. The staff was very welcoming coming and going. The lobby of the hotel is very nice and large. Our hotel room was on the first floor and our view was of a brick wall. The TV was locked down to the wall. I inquired about the $100 hold on my card for incidentals - (Do you have room service?) - Was told since the hotel is near colleges that they do this more for a damage deposit. Okay I get it. The breakfast was hot but terrible. We stayed two days and the food was the same both days. Instead of potatoes - they made a potato mixed with spam or something that looked like spam. YUCK! Waffles were good :) - only bananas for fruit option. Lobby had a business center which we used and also a free drink area for coffee and water. Rooms were nice/fine but the beds seems like they were soft to the sides - like you were going to fall off the edge of the bed - this was the case for both beds. The walls were paper thin and you could hear your neighbors in the next room. Didn't check out the pool area. Not sure I would stay there again.

"Nice place to stay in an area close to Disney in Anaheim"

4
15/08/2016

Room condition is better and cleaner than I expected to a hotel at this price. This hotel is not very well decorated, but it is still ok as the room is very comfortable. Hotel staffs are welcoming to guests. Receptionist is very efficient in helping check-in and check-out. The only thing that I was extremely unsatisfied is the breakfast--very low quality kind and very salty. I would suggest guests to bring their own breakfast if you want want your day to be ruined by a terrible breakfast. Other than the breakfast, this is a very good hotel to stay.

"Anaheim area hotel at great value"

4
14/08/2016

If you are willing to drive just outside Anaheim, this BW offers a great value for room rates and amenities as well as being located in a quiet area. We had a King room divided by a half-wall from a sitting area with sofa bed and 2 flatscreen TV's. Parking was free and plentiful even later at night. Wifi worked okay in our 3rd floor room and lobby has 2 computers for guest use. Location is 15-20 min trip to Disney Resort or Angels Stadium using local roads but is also near freeway. It is a short drive to grocery stores and fast food. Hotel is behind Dennys Restaurant so that is an on-site food option. Another close by (adult) recommendation is "The Bruery", a craft beer brewery located in a strip mall minutes from the hotel. Their extensive selection of unique flavors of beer offered in their cheerful tasting lounge was a couple of hours of fun. However, no food served so do not go there hungry!

"Great Value, Good Clean Quiet"

5
08/08/2016

I would definitely choose this hotel out of all the others in the area. Just based on what you get for your dollar. It is not fancy. Just basic, but they do it well. It is close to all the attractions, and is easily accessible.

"Clean & affordable"

5
25/07/2016

Hotel was clean, affordable, centrally located to all the destinations we wanted to get to - from Long Beach, Belmont Shore, Huntington Beach to Universal Studios. The freewas were easy to access. The BW felt like it was newly remodeled. And the staff was friendly.

"Disneyland trip"

5
19/07/2016

Great hotel, clean room, friendly staff, comfortable bed and pillows, good variety of breakfast. Great hours for pool and spa. Great maintenance, quiet, peaceful. Great location about 15min away from disney. Dennys next door.

"Great service and helpful staff"

5
19/07/2016

I had a few problems during check-in which were NOT because of Best Western. Still, the staff was very helpful and I was able to fix my issues and enjoy my stay. They even gave me a free upgrade! Thaks Bes Western!

"Best Western Orange County"

4
17/07/2016

My stay at the Best Western in Anaheim was great. I felt safe, rooms were clean, bathrooms appear to have been updated. Most important the staff is very attentive, professional and kind. I did not use the pool, although it appeared well taken care of. The breakfast is appeared to be okay. I went daily to get yogurt and fruit, although there was the usual waffles/eggs/bacon/sausage, and bagels/bread. The hotel lobby is clean.

"SoCal Visit"

5
27/06/2016

This motel was located right off of the freeway-only 2 blocks/1/4 mile. The people manning the desk and other areas are super friendly. The breakfast room has anything a person would want & plenty of it. The in house washer and dryer were easy to operate & saves a trip out into the area to find a place to get the clothes cleaned.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Lance B: Thank you for your 5 Star Review! We are so happy that you loved our hotel. Our staff members are delighted to know your time here was a memorable stay. Looking forward to your next visit. Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Amazing"

5
20/06/2016

Great surprise I have whit this hotel, is fully remodel and the staff is very professional and attentive, I enjoy the breakfast, and the internet its very good, fast connectivity, Definitely I wll stay again at this hotel.

"Good value"

3
17/06/2016

I got a good deal on this room. I traveled to take my daughter to nearby college. Was greeted warmly and was able to check in a little early. Had no problems here. The hotel was clean and quiet. No frills or fancy, just a place to lay you head and relax. For that price I would stay again.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Hello Danitavdd: We are thrilled to hear from our customers. Particularly receiving feedback on our promotional pricing. We would love to welcome you back very soon. Our breakfast hosts will receive your comments! Thank you!!! Visit our Bestwestern site and find our most current promotion to earn Reward points and percent discounts on our room rate. Best regards, Best Western PLUS Anaheim Orange County Hotel

"Horrible Internet Connectivity!"

3
05/06/2016

Almost complete lack of internet connectivity makes it impossible to use this hotel as either a business or family stay location!!! I experienced a range of connectivity from NONE AT ALL for a half hour at a time, on up to poor connectivity, which would usually only last for a half hour or so before becoming NO connectivity again. It was thus nearly impossible to carry out the normal business functions I need to perform on a trip, such as downloading and replying to email; regular maintenance of our corporate website, and internet research of any kind. It was also absolutely impossible to stream any videos off YouTube or other video sources on the net without huge waits for them to download entirely. Not coming here again until this is fixed!!!

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Tim M: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western PLUS Anaheim Orange County Hotel

"One night"

4
04/06/2016

We got room with 2 queen beds with my 4 girls room was good clean the staff are friendly smily faces breakfast was included it was nice. The price was really good for Friday night. I do recommend this hotel if u r visiting Disney it's much better then the one close to Disney and this one is not that bad distance driving it was 15 mins to Disney.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Milda T: Thank you for staying with us. We are delighted to learn you had a memorable stay with us. With your genuine feedback our guest receive the opportunity to learn about our amenities and services as an option when visiting the Anaheim/Fullerton area. If you are coming back to the area, please contact us so we are honored in hosting you soon. Once again, Thank you for your preference! Sincerely, Best Western PLUS Anaheim Orange County Hotel

"Noisy Guests"

3
03/06/2016

The hotel staff is friendly and professional, and try to meet my needs. However, this hotel, perhaps due to the location or pricing, seems to attract some unsavory characters. The guests in the room next to mine were very noisy through the night, and eventually evicted at 4:00 am with police on the scene. They came back the next morning to collect their belongings, and the police returned. Some of my colleagues prefer to pay higher prices at more upscale hotels (Sheraton, Embassy Suites, Hilton) where they feel safer in a more upscale hotel.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear BentleyRolls: Thank you for your review. We are truly sorry to have missed the mark of excellence. We have forwarded your feedback in regards to the deficiencies. Our team is ardously working on exceeding our customer expectations. We apologize for any inconvenience you experienced. We hope that you will choose to stay with us again the next time you travel to the area. Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Nice Hotel"

5
02/06/2016

Clean room, bathroom was very nice, and had self serve pump lotion, soap, shampoo, and conditioner. Window views were beautiful. Staff were nice. It was easy to find parking at the hotel, and good spacing, didn't have to fear about being dinged. i would come back to stay here again.

"Comfortable, but nothing spectacular "

3
01/06/2016

I would say this place is good for a short stay not a long one. It has its standard facilities but nothing spectacular, also our deal included a complimentary breakfast every morning which was mediocre. Service was great, staff are super friendly always ensuring you're feeling welcome which I definitely think made our stay!

"BW Placentia Is A Good Option"

4
01/06/2016

Although the property is next door to a high school, the location is easy access to the 57 freeway. Bed was comfortable and clean, the Denny's was convenient, and free breakfast is an added plus. Pool and spa area is small, but serves it's purpose well.

"BEAUTIFULLY RENOVATED"

5
01/06/2016

I have stayed at this Best Western property before and it was nice. It was recently renovated and it is beautiful. Great workout room, beautiful breakfast layout, rooms are clean and comfortable. I will definitely be back to this property.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Jeri W: We are honored in receiving your contribution and review about our performance. I appreciate your observations about our amenities and dedication to our cleanliness and customer service. Our staff learns to balance all of our objectives towards elite service to our guests. Thank you! Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Very Excellent"

4
01/06/2016

Was very clean, and really cute. The bed was AMAZING. Had really good food places all around there is a Sonic and In n Out just one mile away. And a Denny's 300feet away. I would defiantly stay here again.

"Comfort of North Orange County"

5
31/05/2016

You cannot get any better than this Best Western Hotel for the price. The breakfast is good, and the employees are friendly and helpful. As long as I am in the area on temporary assignment, I know this will be my home away from home

"Very pleased with this place."

4
25/05/2016

Staff is very friendly, I wish I remembered the name of the girl who checked me in. She was so Sweet and gave me a nice room! Thank you! Rooms were clean. Breakfast was good. Good Stay I'd recommend. Did not have time to check the pool. ;( Next time.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Hello Dee C: Thank you for noticing our rooms. We will share your feedback with our front desk agents, Jessica and Ana. We look forward to your upcoming visit; keep in mind our Outdoor pool is Heated! Thank you. Best Western PLUS Anaheim Orange County Hotel

"Clean cool and ready"

5
24/05/2016

Nice clean room ready when arrived. Enjoyed the excellent breakfast each morning of our stay. Close to all things we wanted to do , shopping and amusement parks. Would stay again for sure. Large free parking lot to use.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear David C: Thank you for your time in letting us know about your experience with us. We look forward to many more of your visits. Sincerely, Best Western PLUS Anaheim Orange County Hotel .

"Pleasant Surprise"

4
23/05/2016

Had not stayed at a Best Western in a while, but was pleasantly surprised with the quality and comfort of this hotel. Room was clean and beds were very comfortable. Would stay here again when in the area.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Thank you Marcelei A: Your satisfaction is our most valuable prize to our dedication to your stay. We would love to welcome you back. Keep us in mind when traveling to the Anaheim/Orange County area. Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"First impressions"

3
23/05/2016

When I opened the room door my daughter said it needs some ventilation. It was smelly. Then we figured out why; the bathroom was not clean at all. There was pubic hairs on the toilet seat all over the floor. The tub had pubic hairs and paper all over it.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Paul M: Thank your valuable response. We apologize for any inconvenience you encountered during your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Per my information in your inbox. Contact us at any time. Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Great Value and Close to a lot of attractions"

4
17/05/2016

This is such a great value, clean rooms, nice service, excellent breakfast. Very easy access off freeway and close to enough to many attractions. I would recommend this hotel and definitely use it again.

BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Dear Regina S: Thank you so much for your participation and valuable feedback. Our location offers many opportunities for a great time in Orange County, CA. Please call us soon; it will be a pleasure assisting your with reservation arrangements. Until then, have a wonderful summer! Sincerely, Best Western PLUS Anaheim Orange County Hotel.

"Not Great for Families Going to Disneyland "

2
06/05/2016

Pros: fast internet, good parking, cheap. Cons: no shuttle to Disneyland PLUS no Anaheim Resort Transit access, breakfast is poorly organized, pool is icy cold and small, sketchy neighborhood. We brought our small family of four here for a Disneyland trip. I had purchased ART tickets as a package deal with it (Getaway Today) only to find the bus doesn't stop here. The hotel does not offer a shuttle either so I was left either taking Uber for $30 or driving and paying $18 for Disneyland parking. The hotel is behind a high school, adjacent to a trailer park and shares parking with a Denny's. Patio furniture in the front is used as a smoking area by a bunch of scary people and you have to walk through them as there is only one entrance. My wife was afraid to go to the car by herself. It does offer a reasonable breakfast but you have to be assertive if you want a waffle. They have an attendant who makes it for you because they don't trust guests to use the machine themselves, apparently. Once you've requested your waffle you are asked to take a seat and they'll bring it to you. Unfortunately, there is such demand you're lucky if she remembers who you are, where you sat, and in what order your turn is. If there is more than one family in line you may as well forget it. One last complaint: the toilet paper dispensers in the rooms have that annoying little tab that keeps you from taking more than 2 squares at a time. Just another reminder that you are a liability not a valuable guest.

"A little loud"

4
26/04/2016

The hallways are loud. Even if someone is walking by and being completely silent you can still hear them. Very pretty hotel and kept up. Breakfast runs out quick, more people eat then they can dish out. If the phone rings while you are waiting in line be prepared to wait. I sat and waited after my check in already started while they helped another guest set up a reservation.

"Nice and clean"

5
20/04/2016

The room was spacious and the bathroom was large. It was clean and comfortable. We were staying here after seeing the Angels play on a Saturday night. The pool was nice and the pool hours amke it easy to use. The breakfast buffet was okay. They could use some salsa for the eggs though.

"Pleasant surprise"

5
19/04/2016

I had never stayed at a Best Western Plus. I was expecting a "basic" Best Western. What a nice surprise! The hotel was nicely decorated and clean. The staff was very nice. The breakfast was basic but the coffee was good!

"Super comfortable bed and excellent service"

5
18/04/2016

We had very accommodating staff and service. Everything was clean, everyone was friendly. The queen beds in that room were absolutely the most comfortable hotel beds we've ever slept in, a 10++. I would definitely recommend this hotel and will stay there again if I'm in that area.

"Just Average"

3
11/04/2016

The price and location were good. But the room needs some work. There was a moldy smell when only the fan was running on the A/C unit; but it partially went away when the actual A/C turned on. One bed was lopsided. So if I was not in the middle of the bed, it was not comfortable. The door was too small for the door frame; which allowed light to come through the top and pull sides of the door. It's a good thing the breakfast was "free"...I'll leave it at that.

"Was a good hotel, but the management needs to take care of their customers"

2
06/04/2016

I've been stayed in this hotel for several times and always feel the services and staff here are very pleasant and friendly. Breakfast is basic but tasty. I always got the higher floor rooms and they are clean and quiet. If you plan to stay here, ask if they can offer upper level rooms. Here is the bad experience on my last trip in February, I left two brand name shirts on the closet after checkout and realized that day evening, I called hotel front desk to see if the cleaning staff returned the shirts, She claimed nothing found on the room, but she will call me if they got them. I was going to pick up the shirts if they are available even there's 30 miles drive. Next day I left LA and called the front desk again, now they said they had the shirts, but I will either come and pick them up or they will charge me for shipping, in the end, I paid $25 for shipping back my clothes which I should get it the night I called in. I called Best Western CS and complained, they told me is I need to express my concern to the manager of this hotel, and I called.... No surprise, I did not receive any response from the hotel manager. I've lost $25, but your hotel has lost my trust and business.

"Very clean hotel and nice staff"

5
29/03/2016

I really enjoyed my stay at Best Western Plus in Anaheim. The hotel was very clean and the staff was very pleasant. This is the first time that I stayed at a Best Western Plus and they exceeded my expectations. I will be looking for a Best Western Plus hotels when I travel.

"Goodnite's rest!"

5
28/03/2016

Fred at the counter greeted us w/ pleasant smile & had us checked-in quickly! Rooms were roomy/beds comfortable! Complimentary breakfast was DE-licious & staff were pleasant/served us well!! We were there for college softball games & they didn't bother us when we had guests coming in & out!!! Restaurants & stores nearby (LOVED Maui's Hawaiian BBQ)!!!

"Tiny Showers!!"

3
27/03/2016

This hotel is nice- good location, easy to get to, friendly staff. Beware of the tiny showers! If you are taller than six feet this hotel is probably not for you- if you are traveling with a woman she will hate this shower I guarantee it. The breakfast selection is also pretty plain. Not bad for business, the bed was pretty comfortable.

"Close to expectations, but not across the goal line"

3
25/03/2016

Overall room was fine, typical for Best Western, nothing fancy. Bed was comfortable. Housekeeping was below standard. Maid left hairs on the floor, didn't consistently make up the bed. Noisy neighbors, and loud talking in the hallways (some people just don't know how to behave in a hotel). Breakfast very average, only ate bagels and yogurt. Bacon, eggs, hash looked worse than army food.

"BW review"

4
14/03/2016

Clean, comfortable, quiet hotel. Professional, helpful staff. Good breakfast. My only complaint would be the in room soap/shampoo etc. dispensers. Dispensed very small amounts of product. Just slightly annoying.

"Good Hotel, Outstanding Staff!"

4
14/03/2016

Every single employee I encountered during my stay was smiling and quick with a kind word or to offer assistance. I travel a good bit and this was the happiest, most polite and engaged staff I've ever seen. This speaks volumes about the type of employee this facility recruits and hires, and the caring managers that put their efforts into creating this type of environment. The team at this hotel made the experience! Very well done!

"Unsafe and Extra Charges"

1
06/03/2016

This was our second stay at this hotel. During our first stay, our room was not cleaned one day. We were told that it was our fault because we didn't leave the room by noon so they could clean. We gave them a second chance hoping for a better visit. On our second visit, the fire doors were illegally propped open 24/7. Being concerned with our safety overnight, we removed the door stops from under the doors each night before going to bed. We did not remove them from the hotel. After leaving the hotel to drive home, we received a call from the manager, Christina Lopez, advising us that we were being charged for crimes of petty theft and vandalism. When my husband tried to discuss our concerns, she hung up on him. I then called back to talk about it and she hung up on me. When we got home there was a charge of $200 on our credit card account. We contacted corporate and Christina told them that she had discussed it with us and that we understood the charges. This was a lie! She also lied to our credit card company so that she could still collect the $200. We will never stay there again unless the management changes.

"Impressive!"

5
29/02/2016

Impressive, spacious lobby with professional, courteous, friendly staff; clean, fresh room; hot breakfast; excellent bed with extra pillows. Great location for our family visit in Fullerton. Exceeded our expectations! We'll choose this hotel again!

"Dangerous Stay"

1
22/02/2016

Regular hotel staff were courteous. Fire safety was compromised. Our concerns were unaddressed by building management. Management steals from and lies to customers. We had an extra $200 improperly charged to our credit card. A dangerous situation for the customer. I will never stay there again.

"Placentia Best Western"

4
18/02/2016

Nice hotel, friendly and polite staff, great breakfast included, comfortable beds and pillows, good size room. The stairs from lobby to upstairs could have used better vacuuming but that's no big deal. Nice lobby and nice front presentation.

"Best Western Orange County CA"

5
18/02/2016

I was pleasantly surprised by the overall quality of this Hotel. Friendly staff, clean rooms, the breakfast was outstanding, the check out was quick and easy and very close to the freeway. The process to sign in for their frequent user program was quick and painless. Great value! not your typical Best Western. I will definitely stay there again.

"nothing exceptional"

4
17/02/2016

The hotel is good for the price. Room is clean. It is good for travelers who do not care about its room decorations or amenities. We just need a place to stay while we are on vacation. The room is clean and not smelly.

"Very Pleasant stay"

4
17/02/2016

I travel fairly frequently and do not necessarily stay in the same brand name hotel for every trip. I chose this hotel because of its proximity to some meetings I needed to attend. I found this hotel very updated, very friendly staff and very clean amenities. Instead of looking around for another hotel for the second night of my stay I chose to stay another night.

"hotel"

5
11/02/2016

this hotel was close to our daughter's house have stayed here a few times before. Very clean good breakfast good service would advise anybody to stay here. Very good price for what you get. and good service

"Watch your wallet... They make you pay twice!!"

1
11/02/2016

I would never stay at this hotel again... I booked my reservation online Bestwestern.com and paid at time of making reservation. Only to arrive at hotel and clerk state they saw my reservation although could not retrieve it so I would have to pay again and they would refund me the next day...YEAH SURE. It has over a month and still waiting for my refund. This hotel is not worth the hassle not when there are nicer hotels just up the street!

"Nice hotel. Great staff. Great breakfast."

5
10/02/2016

We arrived early at the hotel after a long flight from South America. They couldn't give us a room right away, but offered us a 20% off coupon for a nearby restaurant. After eating, they checked us in and we retired to our room. It's in a good location near Disney, an hour from the mountains and LAX. The staff was friendly. The hotel was clean. The breakfast buffet was great. The hotel offers free parking and breakfast. The value was excellent. We lost a cellphone while at the hotel. The staff found it and mailed it to me. Overall a great hotel with excellent value. I recommend this hotel--and have to many Brazilian friends and neighbors...

"Terrific... A great buy, will come back!!!"

5
31/01/2016

Simply a wonderful stay. Ana, Freddy, Miranda and Christina made us feel at home. Our family lives in town and we will be coming back for sure. The heated pool is a plus to evenings... Our daughters loved their time at the pool. My favourite, the breakfast... Wow... Waffles, sausage, scrambled eggs; all you can eat. Lily and Matilde two of the best hostesses I've met. I recommed it. The rooms are brand new...

"I will never waste my money on this place again"

1
28/01/2016

This was a disgusting hotel. From the smell to the bed. At the end of a 3 night (uncomfortable) stay. 3 days after checking out this hotel charged my card 50$ for a hand towel and 1 bath towel that were used to clean my daughters face paint off from Disneyland. I was never notified they would be charging my card. When I asked for proof, I called them after I seen the charge. they said they didnt have any. I was so upset. The room was dirty and smelling bad. But I just delt with it all to be charged a extra 50? We will never stay here again.

"very nice"

5
19/01/2016

we stayed on the 1st floor. checked in at 11am went to disneyland. they had our key ready for us when we came back at midnight. no problems. spacious room, comfy bed, jacuzzi tub, good breakfast sausage, biscuits and gravy, waffles, cereal, bagles, eggs, bacon. enough to fill your belly till lunch. Awesome money saver. Definately going to be staying here again. if you dont mind a 15 minute drive from disneyland. we are pass holders so we dont need to stay next to the park. Enjoy

"Great Pillows and Clean"

4
11/01/2016

Okay it is not the Waldorf Astoria. And I wish it was in walking distance to some restaurants. But it was not. That being said, we enjoyed our stay for 3 nights. It was a clean hotel and Ana was sweet at the front desk, as well a another girl [forgot her name]. The rooms were spacious, wifi was excellent , pillows were great, and the bathrooms were clean and newly remodeled. The girls in the breakfast room were so kind and good coffee was served. We loved a place called the "Breury" , two miles down the road. It is a Beer Brewery and a great stop. Bring your own food [pizza.tacos, etc..] or often there was a food truck outside. I am the Author of "True Travel Tips" youtube video or fcbk. And the "Bruery' is the way of the future to enjoy eating and a brew without emptying your wallet. I steer people well as a Traveler and Author. Enjoy

"Not too Shabby"

3
11/01/2016

For what we paid it did just fine, was a noisy in the morning and at night with people slamming doors and talking in the hall, but other wise clean room, comfy bed too. The hot tub wasn't that hot, more like a warm bath

"Excellent everything, as far as I'm concerned!!"

5
09/01/2016

Everything was phenomenal!! A full breakfast with scrambled eggs and cheese, bacon, sausage, corned beef hash, fresh waffles, cereal, bagels, toast, fruits, yogurt, milk, OJ, apple juice, coffee, tea and more! Super fast internet and exceptionally nice and pleasant staff. Had 2 queen beds that felt like Tempurpedic's and were very comfy. Built in shower soap, shampoo, conditioner, lotion and hand soap dispensers on the walls in the bathroom was a cool touch and very convenient. Denny's is also attached to this motel and you get a 10% discount on your orders for being a hotel guest. Parking is plentiful, too. It's like the stars aligned just right for us. It was simply excellent everything for all four of us!

"Our stay post christmas holidays"

4
03/01/2016

Though the price was high, it was a comfortable stay I should say, few more amenities like water and shuttles to airport or Disney land. expected they would sell the tickets at least(though the ad poster for the tickets sales is still hanging around the lobby), they did not even maintain any maps for the place or any theme parks.

"Nice bed"

3
02/01/2016

Clean hotel and the room was big and comfy, the breakfast was light and few items were presented but not bad quality. I would definitely stay there again as I got a very good deal for two nights. the area is not the best thought.

"Nicer rooms"

5
31/12/2015

This hotel has recently remodeled their guest rooms. They were very nice and comfortable. Staff was helpful and friendly. There is a Denny's located in the front of the hotel which was good for having late meals.

"Great Staff and Hotel"

5
19/12/2015

One of the better Best Western hotels that I have stayed in. The personal that work at the hotel were very professional in all respects! I would recommend this Best Western to anyone considering a stay in the area.

"NOT EXPENSIVE, GREAT PLACE"

5
10/12/2015

I stayed here for a night and the price was lower than my other favorite hotels. The bed was comfy and the free breakfast was really good. The breakfast staff was also very friendly. Very quiet area. I may move to this city so spending some time here was nice to see what I may be in for.

"Corned Beef Hash for Breakfast"

5
09/12/2015

We needed to return to the OC for business and family and researched which hotel would serve our needs. As we were going to have business in West Covina and family in Carlsbad and Ladera Ranch we selected the location in Placentia. I was surprised to find the location on par with Inn at Sedona but without the view. When I had breakfast I was surprised that they had corned beef hash on the menu.

"Great value"

5
07/12/2015

Nice staff, great breakfast, no need to stay in Anahiem when you can stay right here! Rooms were clean and the hotel looked freshly renovated. Plus you can see the Disneyland fireworks from the hotub!

"Nice hotel close to Disney"

4
27/11/2015

Nice hotel and friendly staff. We got a free upgrade to jacuzzi room. Quiet convenient location close to Disney, big LCD tv, comfy bed and a spacious room. Only minor was the small shower cabin. Can recommend. Excellent value for money.

"Met Best Western high standards"

5
24/11/2015

Room was on the 3rd floor. Large and very clean. The halls had been repainted and looked very fresh. Bathroom was very large and the shower had a wonderful shower head. Only thing we both hated was the liquid soap dispensers both in the shower and at the sink. It also held shampoo and conditioner. The toilet paper roller seemed to measure the amount you used. My husband finally took it off the roller. Employees at the front desk were kind of cold except on our last day when we met Anna. She went out of her way to help us. The breakfast room and selection of foods was great.

"Terrible customer service."

1
19/11/2015

Stayed two nights. The room was dirty (carpet) about eights days after checking out a $600 change on our bank card for so called smoking and damage to the room. Tried for two weeks to talk to the GM Christina Lopez. Left more than ten messages with no response. Called corporate offices to complain. Still no response from Christina Lopez. She told cooperate she is refusing to call and discuss the matter. Be careful and don't provide your card number. Still fighting to get the $600 returned.

"Volleyball playoff game"

4
16/11/2015

Perfect location for where we were going. Friendly staff and clean. Plenty of parking. Easy access to freeways 91 & 57. Breakfast was adequate. One note you can hear people talking in hallways and the pillows are full and not soft.

"Beautifully remodeled"

5
13/11/2015

Employees were very attentive and helpful. Rooms are newly renovated. Beds are very comfortable & bathrooms w/beautiful décor & glass tiles in shower surround. Breakfast was FULL with hot freshly made waffles, bacon, sausage, oatmeal, hardboiled eggs, scrambled eggs, eggs as a frittata, breakfast potatoes, yogurt, oranges, bananas, juice, milk, coffee, & water.

"Unexpected!"

4
10/11/2015

I was unexpectedly surprised at the level of comfort and upgrades to this Best Western. The hotel is beautiful, newly remodeled, clean and comfortable. This Best Western changed my opinion of the hotel chain - I will stay here when I'm the area again! Great value!

"Great quick stop"

5
26/10/2015

We have stayed here before and needed a quick place to stay overnight after a day in Disneyland. It was even better than the last time we were here. The check in was a breeze. We were greeted with a smile. Easy check in. Comfort ale bed. Quiet room. A great nights sleep and an awesome quick breakfast. Was it the best breakfast inhale ever had, of course not but it had sausage bacon eggs hard boiled eggs bagels cereal milk coffee tea. Great value for the price. Not only will I go again but I have already booked my next stay!!

"Family Wedding"

5
26/10/2015

Great experience, room was ready at check in. We did a late swim pool was quiet and clean. Breakfast was served on time and had great presentation. Everything was warm and we never had to wait ffor refill of breakfast items. Ladies were on top of cleaning tables for other guests to sit. Beds were so comfy.

"Great hotel"

5
26/10/2015

We booked this hotel because of the price and the approximately of Anaheim. We booked this hotel through Alpharooms. We booked a double room. At checking in they gave us a king room because that's what the reservation told them but they quickly changed the room to a double. Rooms were clean, large bathroom. Nice big beds. Breakfast buffet was very good, breakfast room staff was also very friendly. Nice to have a Denny's close by for lunch and dinner. It is very close to the parks in Anaheim. They are close to the important freeways that will take you everywhere.

"Excellent Customer Service"

4
25/10/2015

At the front desk, Ana was extremely helpful during my check-in and check-out times. The rest of the staff at the hotel was also just as friendly. It's not a luxury hotel so I didn't expect too much. I usually book my hotels through, Hotels.com and unfortunately, I booked my hotel the night before my stay and when I got to the hotel and checked on the hotel through the website again, the price went down. So I was a little upset about that, and the fact that they can't do anything about that. I felt it was a little inconvenient to me since I have stayed at other hotels that would gladly try to see if they can do anything for me due to that happening. My overall stay, I would recommend this hotel if you don't plan on staying in the hotel too much. The bed was comfy and clean. But I do feel like the shower head, could've been cleaned more. It looked like it hasn't been cleaned in 200+ showers or so.

"Gem of a hotel off the path but close to everything"

5
19/10/2015

If you are looking for a deal within the Anaheim area this Best Western is hard to beat. Staff tried extremely hard to please and employees were an asset to the company. Any question or concern was handled in a professional manner and from cleaning the front of the building {thank you Ron} to breakfast everything was covered well. Pool was a little small but was clean and hot tub/spa operated well. This little gem of a hotel kept us off the busy path near Disneyland, but was close enough to get to most anything, food, parks, shopping within minutes. Great value for the money !! Ana, Miranda and Freddy did yeoman work at the front desk for me at every request. Pleasant and understanding to most situations I watched during my stay. Nancy and Lily worked particularly hard to bring a great breakfast to the table every morning. Also have to mention Christina the manager who worked with me to sort out the phone problem and convinced me through her actions that this will be my hotel of choice on my next visit !!

"Family visit"

5
08/10/2015

Spent three nights at this location,enjoyed our stay very comfortable room,good job of refreshing the room each night The breakfast was first class. Would highly recommend it .Its in a peaceful area,and easy access to the freeway

"Almost perfect"

4
06/10/2015

About the only negative thing I can think of to say about this is that they seriously need to replace their hallway carpet. Other than that, the rooms are clean, up to date, and spacious. The free hot breakfast is very good. The staff is friendly and the location is perfect. I wouldn't hesitate to stay here again.

"Will stay here again"

5
04/10/2015

We stayed here for our recent trip we took to Disneyland. I came about this hotel after not being able to find a room by the park. I am glad I found them. This hotel was not far at all from the park about a 12 minute drive. Staff was extremely nice. We stayed in the second floor. Half of the floor was being remodeled, but you could not hear them working from our room. You can tell our room was remodeled. Really nice room. Everything was clean. Bathrooms have soap, lotion, shampoo, and body wash dispensers. My kids loved the breakfast. I was actually surprised with the all the choices they had for breakfast and they had a nice seating area for breakfast. Breakfast staff was extremely friendly. Great price for the rooms. We will definitely stay here again.

"Disneyland Stay"

4
04/10/2015

The hotel was nice and clean and the staff were very friendly and attentive. However the mattress was broken down and the breakfast left a lot to be desired. We also would have liked a shuttle to Disneyland, as that was the purpose of the trip.

"Stay here!"

5
01/10/2015

Awesome stay. I didn't quite meet any of the staff but everything was perfect during our stay. Keep up the great work and if I ever return to the area I will definitely choose this hotel because of the ease of freeway access and quietness. Clean rooms and just a great sleep. Thanks guys!

"Will stay here again"

5
23/09/2015

I stayed here last night and my room was clean and very comfortable. ALL the front desk workers were friendly and wearing smiles every time I either needed help or just walking by. Also ALL the housekeepers were friendly and smiling when I walked by them without exception. I will stay here again when I'm back in the area. EVERYONE here made me feel welcome. If you stay in any hotel/motel just remember if you like how clean your room is please remember to leave a gratuity for housekeeping. It might not go to the one that fixed your room but it still is nice to help them out as everyone should know how hard they work for not a lot of money.