Best Western Plus Panama City Hotel, Panama City
Il Best Western Plus Panama City Hotel è situato nel centro di Panama City. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive. Questo moderno hotel di categoria superiore, nei pressi dell’autostrada 231 e della 23esima strada, dotato di camere appena ristrutturate e circondato dalla natura, si trova a 7 minuti di auto dal centro di Panama City, a 9 minuti di auto dal centro amministrativo di Marina e a 15 minuti di auto dalle meravigliose spiagge di sabbia bianca note in tutto il mondo.Le camere sono arredate con gusto e dispongono di accesso Wi-Fi a Internet gratuito, televisore a schermo piatto da 49 pollici, macchina per il caffè, microonde e minibar. Prenotando una suite, avrai a disposizione aree soggiorno separate con divani letto.Il Best Western Plus Panama City Hotel offre colazione all'americana completa gratuita e parcheggio in loco. Gli altri servizi includono piscina all'aperto, centro fitness, business center e lavanderia a gettoni.
Best Western Plus
Panama City Hotel
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"Excellent"
The hotel and staff exceeded our expectations. We were met with smiling employees who were very friendly. The rooms were clean and the beds were very comfortable. The lobby is very inviting and the pool was wonderful.
Kevin Gazia, General Manager at Best Western Plus Panama City Hotel, responded to this review
Thank you for your kind survey scores and wonderful comments. We are very pleased that you enjoyed your stay with us. It was a pleasure to have you as our guest, my team and I look forward to your next visit. Kind regards
"Very dirty rooms"
Dirty clothes from last guest, blood on bathroom mirror , hair on toilet and floor , dust on vents at arms level no one to check us in for 15 minutes, light coming in the window after the shades are pulled, Did not attempt Breakfast with How filthy the room was, not enough Washclthes for each guest, shampoo and conditioner not enough for a child much less an adult
Kevin Gazia, General Manager at Best Western Plus Panama City Hotel, responded to this review
Thank you for sharing your comments, please accept my apologies for your unpleasant experience during your stay. Having recently assumed the General Manager position I assure you that this kind of experience has been 100% corrected. Each and every guest room is pre-inspected for pristine cleanliness, stocked guest room amenities all lighting and electronics functionality by myself or the Executive Housekeeper on a daily basis before each guest's arrival our complimentary hot deluxe breakfast offers a wide variety of hot and cold items in a comfortable,clean enviroment.Please visit with us once again on your future travels to our area so you can experience the difference. Kind regards
"Very nice hotel"
Very nice hotel. Not new but looks as if it is new. People were helpful and friendly. Had a very nice breakfast. It was located by other hotels in an area that was not to busy or loud traffic. Breakfast area was clean and they asked and supplied plastic gloves!
"Should have been better"
This place was just remodeled but lacking staff and it shows. We did not have a working toliets or lighting the whole 7 days we were there. The carpet were dirty, covered with dirt and random debris. We found several staples, nails, and screws throughout the room (completely unsafe with a 1-yr old in the room).
"Strong cigarette odor."
The room we stayed in had a horrible smokey smell.Whoever stayed in it before us did not get the no smoking memo.The air stayed on all night we tried everything to turn it off but to no avail.Just ok.
"Family"
Was a last minute trip kids had a blast roomy didn't know you have to request room service though so we had to ask for towels daily it was clean and quiet felt safe beds were comfortable would stay there again
"Not happy"
Very nice lady at check in but bad room. Everything seemed sticky and wet with humidity. The AC never turned off even though set at 71. Floors felt gross and could not go without shoes. Shower dirty, no coffee cups but used coffee & filter so wouldn't have used anyway. Towels threadbare and scratchy, no Kleenex, smelled and on and on. Would not recommend this hotel.
Jamie Hansen, Other at Best Western Plus Panama City Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"Nasty place!"
This place was so disappointing. I checked some reviews before coming and they seemed good but they were so wrong. The place has a horrible dirty smell, my room wasn't ready by check in so I came back 3 hrs later to find out the room was still dirt with noodles and chips all over the carpet and had dirty sheets and toilet. I wanted some milk and went down to try and get some 30mjnutes before the breakfast end and they were already cleaning up and told me they were done for that day. It was so so but so nasty and disappointing. Please Do not waist your money and time here.
Jamie Hansen, Other at Best Western Plus Panama City Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"It's ok"
Outside and inside front hotel is good. Room was humid and often felt wet. Carpet is damp- asked front desk & she stated that guests move unit low and causes it to freeze and leak. Breakfast good. It's ok
"Staff was great"
The room was very comfortable, clean and had a very nice decor. The internet was fast and easy to use. The lobby and breakfast area was very clean and inviting and although there were still a Covid protocol, the breakfast provided was great and there was a good variety to choose from.
"5 Stars"
Love how the water was hot, bed comfortable, towels, restaurant and beach near, customer service was great, etc . I couldn't complain at all but hoping to get more for breakfast. But i can understand that just open
Anna Dodson, General Manager at Best Western Plus Panama City Hotel, responded to this review
Jasondsmith1987, Thank you so much for taking the time to share your feedback. We are so happy to hear you enjoyed your stay with us. We hope to see you again soon!
"Ok as long as you're not near the elevator"
We had a king suite and it was large. The room was ok. The bed was firm but I prefer that. The shower was a walk in with no shelves or anything to put your soap or shampoo on. Kinda inconvenient but a decent shower. The staff were very nice as well. The breakfast was a heat up yourself muffin but hey, Covid. The only issue was being right next to the elevator. The elevator is literally on the same wall as the bedroom. If you stay here, steer clear of these rooms. Not only do you have the drone of the elevator you get people chatting away like they are the only people in the hotel. Not the hotel's fault but there are self centered, rude people around.
Anna Dodson, General Manager at Best Western Plus Panama City Hotel, responded to this review
Oregontraveler477, Thank you for taking the time to share your feedback. We are so sorry to hear the inconvenience you experienced by being near the elevator, as well as being able to hear other guests. We appreciate you bringing this to our attention, and hope you will give us another chance if you are ever in the area again.
"Nice Hotel"
The attendants were very nice and friendly here. The beds were very comfortable and the ammenities smelled really good such as shampoos and lotions. Would Highly recommend to anyone visiting Panama City :)
Anna Dodson, General Manager at Best Western Plus Panama City Hotel, responded to this review
Curiosity258950, Thank you so much for taking the time to share your feedback. We are so happy to hear you enjoyed your stay with us. We hope to have the opportunity to serve you again soon! Sincerely, Anna Dodson General Manager
"Best Western Plus +++++"
A new hotel in the central Panama City area convenient to beaches, restaurants, stores and more. Friendly staff that were truly glad you were there and willing to help anyway that could. I will stay there again if the opportunity should arise.
Dharmang Shah, Owner at Best Western Plus Panama City Hotel, responded to this review
Thank you for giving us an opportunity to host you. We appreciate your valuable and positive feedback. We hope to continue hosting you every-time you visit Panama City, FL.
"Horrible customer service"
Room was not cleaned, used soap in the shower. No comforters on the beds. Had to call and wait on comforters. Was promised a credit on my card and that never happened. I will never stay at this establishment again
Dharmang Shah, Owner at Best Western Plus Panama City Hotel, responded to this review
We are very sorry for you horrible customer service experience. Our hotel is brand new and we have set our personal standards very high, however, it appears something was missed during your stay. I will be having a discussion with our management team in re-coaching our housekeeping. Thank you for giving us an opportunity to host you. We appreciate your valuable feedback. Please do give us another opportunity to host you your visiting Panama City, FL.
"Basic"
The hotel is probably the most basic Hampton Inn I have ever stayed at not a great location a lot of residential around the hotel I wouldn't say the best neighborhood the food in the hotel is disgusting I had a pizza there was only a choice of four items it's got to be the worst pizza of my life you could not cut it with anything It was just the base with cheese sprinkled on it no sauce with probably 50 pieces of little bits of chicken but they was not baked in with the pizza so when you picked it up the chicken just fell off you would have to have a bite of pizza and use your fork to put chicken in your mouth I wouldn't stay here again go to the Hilton it's the best one in town
"Not bad"
The hotel itself was very clean, and felt safe. The staff was helpful and friendly.Breakfast wasn't great, but it was offered. I would stay in this location again, but I wouldn't recommend the breakfast buffet.
"Waking up with wet clothes is no fun."
Waking up with wet clothes is no fun. This place has a terrible problem with humidity. I'm guessing their building exhaust fan(s) aren't working. It's disgusting. When I spoke to someone about it all they did was open my window for a while when I was gone the next day. I will not be back.
Denise-HiltonHelp, on behalf as management at Best Western Plus Panama City Hotel, responded to this review
Dear brianhoep, Thank you for taking the time to write a review about your recent stay with us. We really appreciate your comments and we're very sorry for the humidity in your room. We have addressed your comments with our team, as we are always looking to improve our guest experience. Your feedback is a first step in helping us improve our services. Safe travels.
"Not very good"
I stayed here many times over many years. Usually I like it. On this trip it became evident things were going a little downhill. I saw a large roach on the 2nd floor and my tub would not drain. They also had some plumbing issues and no longer have guest laundry machines... not even a laundry service as a replacement. They still offer complimentary breakfast, but the cooked food is not that good and the waffle batter was terrible. I stick to their oatmeal and yogurt. On my next trip, I'll probably try somewhere else.
Denise-HiltonHelp, on behalf of management at Best Western Plus Panama City Hotel, responded to this review
Dear msegawa2017, Thank you for your review. We're sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the maintenance issues encountered, and that you had a poor breakfast experience. We are working with our team to ensure these situations are addressed to avoid recurrence. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you'll stay with us again.
"Not up to standards"
This hotel is past its prime and does not meet the standards expected of the Hampton Inn brand. This hotel was more than acceptable a few years ago but it needs some major attention at this point in time. There is a Hilton Garden Inn nearby. We will stay there next time.
John-HiltonHelp, on behalf of management at Best Western Plus Panama City Hotel, responded to this review
Dear Wayne W, Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our hotel's service and amenities to better our guest experience. We welcome any specific comments or suggestions you would like to share. If you return to our area, we hope you'll stay with us again.