Best Western Plus Ottawa Kanata Hotel & Conference Centre,  Ottawa

3.5/5  - basé sur 330 notations.
1876 Robertson Road, K2H 5B8, Ottawa, Canada - visualizzare mappa
+1 613 828 2741 +1 613 596 4742

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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Vieni a soggiornare al Best Western Plus® Ottawa Kanata Hotel & Conference Centre, dove potrai vivere un soggiorno indimenticabile durante la tua visita nella capitale del Canada. Il nostro hotel della zona ovest di Ottawa si trova in un'ottima posizione, vicino a numerose attrazioni e alle aziende della città. Le nostre camere dispongono di televisore a schermo piatto, frigorifero e materassi con imbottitura a cuscino. Mantieniti in forma grazie al nostro centro fitness o fai un tuffo nella nostra piscina riscaldata con acqua salata. Grazie all'accesso wireless a Internet ad alta velocità potrai rimanere sempre in contatto con l'ufficio e la tua famiglia. inoltre, potrai usufruire del parcheggio gratuito dell'hotel. Il nostro spazio per eventi, ampio 465 metri quadri circa, è l'ideale per le tue riunioni di lavoro, grazie anche al servizio catering fornito dal nostro ristorante interno, il Britalia Resto Bar. Ci troviamo a breve distanza in auto dal Canadian Tire Center, sede della squadra di hockey degli Ottawa Senators. Se desideri fare shopping nei migliori negozi della città, il centro commerciale outlet Tanger® e il centro commerciale Bayshore sono a pochi minuti dall'hotel. Non dimenticare di portare i bambini al vicino centro divertimenti Funhaven Family Fun Center o alla piscina a onde di Kanata. Non ti basta? L'hotel si trova a 20 minuti dal palazzo del Parlamento, dal National Arts Centre e dalla National Gallery of Canada. Soggiorna al Best Western Plus Ottawa Kanata Hotel & Conference Centre: ci prodigheremo per farti sentire come a casa.

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Best Western Plus Ottawa Kanata Hotel & Conference Centre,Ottawa
  • 5
    « Awesome Experience »

    I travel monthly with my daughter for sports for the last 7 years. Staying here was the best experience we had so far. Friendly Staff, clean rooms, and very accommodating for a large group ( we booked 60 rooms). If you are travelling in big groups or individual, this is by far the best motel to book!! Thanks so much to all the staff for making our group feel at home for the weekend!!

    « Being at home »

    staying there is like being at home. Everyone is friendly and is always helpful. The rooms are very clean and your room is spotless. the exterior is well maintained as well as the interior. Right across the road is everything you need restaurant and if you need essentials.

    « Ottawa is amazing! »

    The wife and I enjoyed our stay in Ottawa. Every red blooded Canadian should visit our countries capital. Thanks Jamal; Mr. Funny. You are amazing. This guy went out of his way to answer all our questions and checked us in smoothly. I shall return.

    « Wow, what a great experience !!! »

    The title says it all. From booking the room directly with the hotel, checking in, staying there and leaving the experience could not have been better. Every staff member we met went out of their way to be helpful and courteous. The room was exceptionally clean and well-maintained as was the whole hotel.

    « Good Location out of City »

    We chose this Hotel as we were driving in from Toronto staying 2 days in Ottawa and then driving on to Montreal. It is well located off the main highways but easy to get to and just a few kilometres from the city centre. It is on a main road that runs into the city and we were easily able to catch a Bus in and out again. The front desk staff are excellent and very helpful with directions and other information. The rooms are a bit tired, but renovations are underway at the time we were there so will only get better. even though they were a bit tired they were very clean and comfortable. Restaurant attached to hotel is good, good food and good value. Would definitely recommend it unless you need to stay in the heart of the city.

    « I enjoyed my stay! Thanks. »

    I stayed at this hotel one night. It's not in the city so that was a plus. The front desk staff gets an A++. I would like to thank my new friend who was fast and friendly. I can't remember his name but he is from Barbados and has a great smile. Overall, I recommend this BW having stayed at a few.

    « Great experience »

    The customer service representatives were very helpful and friendly, this is a well cleaned and maintained property, the amenities are good, and its conveniently located. Its very close to Ottawa and near the highway to make getting home much easier than if you stay right in Ottawa. I would definitely stay again!

    « Great stay - Fair Value - Helpful Staff »

    I have stayed at this hotel a few times while in Ottawa on business. I have never been dissatisfied in any manner. Staff was genuinely friendly and helpful. We noticed the fireplace was not working for us and called downstairs. Staff member was at our door within 5 minutes and fixed it. Comfortable bed, Fair value for what we received. TV a little small for the size of the room but not a great concern for me. I will be back.

    « A room with everything! »

    My husband & I truly enjoyed the room we booked. This room had everything a person could need. The employees are happy, energetic, polite & especially helpful. This hotel is on the main drag & within walking distance to stores & restaurants. Also, there is a restaurant within this hotel. A good one. We would recommend this hotel to everybody.

    « amazing staff »

    this was for a wedding quests. everyone there was friendly and very good to us in every way. From rooms to breakfast. A there was 26 of us there between fri night and a sat night. Breakfast at the hotel feed the clan was excellent for our group on sunday morning as we could not have had anything better and were all able to sit together in two groups of 12 +. Thank you for all your help in everything

  • 2
    « Great... not this place »

    Red flag 1: The Hotel is or at least was under construction the night I stayed there and as such rates should be steeply discounted due to the condition of the property. Red flag 2: When you get a look at the place first thought is 60's era motel and not in a good way. I wasn't born in the 60's but that's what I thought. Red flag 3: Where's the sheer/privacy curtain so I can have sunlight minus nosey people. Confirmed with the front desk no rooms have sheer curtains nor has ever had. Strange. Red flag 4: What's that smell? Must have been a smoking motel/hotel in a past life. Developed respiratory problems and a sore throat while there. Suspect smell was from the carpets but perhaps the whole room was emitting. Red flag 5: Thin walls/windows resulting in road noise on main street. Had to move rooms from 2nd floor to 1st floor to get away from it. If you do stay request a second floor room in the back as each room has either a balcony or walk-out which was one of the few good things. Maybe the only good thing besides the staff. Had a 3-night stay booked which I cut short after a single night and moved over for a couple dollars less per night to the Hampton Inn by Hilton. As for some further clarification was on the tail end of a road trip thru New England and spent the past 6 nights at Best Westerns in the U.S. with exceptional results. So as a Canadian I was pretty disappointed by the condition of this particular Best Western in Canada versus the previous ones in the U.S. Had the nightly rate been significantly less this review and my expectations would have been a lot different.

    « Frequent Business Traveler »

    I arrived at the property late evening; somewhat dismayed due to construction. However, team at front desk very pleasant and quick. My room was terrific; very clean and totally updated. Ample light and working space. The bed was very comfortable too and room quiet. This was my first experience in staying at a best western property. And was very pleased with the value and the accommodation. And as it was cold damp evening; I dinned in the restaurant. This too was very nice. In summary, my next trip I will attempt to stay at this location.

    « Excellent Hotel »

    Once again, a very enjoyable stay at this hotel (and the beds are extra comfortable!). The staff are very helpful and we will stay there again on our next trip to Ottawa. What else is there to say? (Why do I have to submit a 200m word minimum when I can say it in less?)

    « stay away »

    this is the worst best western I have ever stayed at. no breakfast. room stinks. light in room don't work. restaurant closes at 9 pm. very dangers to wake around under construction and nothing marked off. shaft slow on check in. on check out the older desk clerk look like he d just come off a 3 day drunk.

    « Best Western Plus Ottawa Kanata Hotel »

    A great place to stay with amenities close by. Very clean, nice rooms and restaurant. We have stayed here several times and wouldn't stay anywhere else. Great value for your money. Seems to be a very popular spot.

    « Sadly, not what we expected. »

    Pro - the staff were friendly, reasonable location, lots of shops nearby including pharmacy, gas, coffee shops, etc. Con - our room looked clean however I had to use clorox wipes to clean the bathroom; tub, toilet, counter, and sink. Clearly whoever had the room before us was shedder and I don't know how the cleaning staff missed all that the black hair! Considering we were passing through and it was just a place to rest our heads, it was not worth the effort at the time to complain about it. Thankfully since I had cleaning wipes it was just easier to do it myself.

    « A rough start, but the manager saved the day! »

    We stayed the night before at the Best Western in Edmunston, New Brunswick. Our first stay at a Best Western and we were so impressed, we booked Ottawa-Kanata based on it. We arrived after 8 pm and would have missed the location as it was dark, poorly lit. The handicapped parking spot was uneven and with the lighting would have been an issue for some. There was a small group of young men standing around outside smoking close to the buildings. We could not enter by the front door, as access was closed due to construction. The gentleman at the front desk was exceptional. Advised us of the usual protocol. Told us the restaurant was open until 9. We headed to our room and the smell of wet chemicals was strong. One area had carpet torn up, the hallway had a fan filling more then half the width of the hallway. The room, well, felt like something off a back 40 highway and a horror movie set. The room was clean, just poorly lit and a beige/orange colour. We put our luggage on the tables, too nervous to leave them on the floor, and went to the restaurant. t this point, we were tired and hungry and willing to suck it up. We get to the lobby, where the men who were outside, were now inside. The restaurant was closed! It was barely 8:30! I waited and asked for the managers card, then I asked for his bosses card and then asked for his bosses card/name! Tired, hungry and disappointed, I was turning to livid. I told the guy at the front desk, it was nothing to due with him, but this was a disappointing booking. We got back to the room and started looking up restaurants and hotels online. The phone rang and the front desk called and offered a discount on the room. We accepted, and eventually went out and grabbed Subway subs. While eating, we noticed something on the desk, an ant. Then we noticed another. We killed both and tore the beds apart, They appeared clean. I sent an email off to both the manager and his boss. Come morning, I had a reply email from the manager who asked to meet for a coffee. I cannot say enough good things about him. He was beyond personable. He addressed all my concerns. The front entry was closed that one day only while they did a new install of a stone walk way. The lightning, new up/down lights are on order as part of a huge renovation project. The carpet was removed due to an install of a new elevator. The smell and fan, the carpets had just been cleaned and were too wet. Rooms and hotel are checked on a regular bases by pest control, but when a critter wants in, he is getting in. And I can accept that. The restaurant was actually closing and relocating that weekend, so they were not concerned about their commitment to the hotel. We were given vouchers for a free breakfast that morning, it was delicious. When checking out the manager offered to arrange our stay on the way back. We stayed two nights on the return trip home. Was night and day from the previous stay! The front was still getting worked on, but during the day, we could see the amount of renovations and work being done. Impressive. Loved the landscaping too! The handicapped space appeared to have been painted (cannot say for sure, but looked fresh). We were given a King room with a jacuzzi. Only issues, no elevator in this area, the vending machines were outside our door and was noisy at times and the television was stubborn to use. But hey, we were not there for the tv! Excellent bed, great sleep. Amazing staff and a manager who cared. They are looking to do hockey packages, room and transportation to the game, including pick up! The new restaurant was opening as we were leaving. Described as a combination of Italian and British best! I have friends already to try it out! I recommend this place because the renovations are making a huge difference and the staff deserve community support and the manager actually takes pride in his location and was very hands on! We will be back!! Our stay was discounted, but does not sway my review. Had the return visit not have had such a good room, we would have stayed elsewhere.

    « A good location. »

    The room was too close to the pop machine and the doors where everyone congregated in the early morning. other wise the staff were great and location was good. We only had a 20 minute drive to visit our relatives.

    « FABULOUS »

    NICE HOTEL rooms were very nice and clean. Wes at the front desk very good as well as all of the other employees i dealt with. renovations are in and hotel will look awesome i am sure when done. althoughits at the end of an era for there hot tub the pool is big and water temperature was good while swimming (not freezing cold) thank you for a wonderful stay at the bw kanata on robertson rd.

    « Good value for price »

    Good location, very clean and comfortable Friendly staff, a bit not convenient to go outside to go to the room instead of lobby but overall good hotel to stay at Beds are comfortable, nice tv and quick access to the outside

  • 3
    « Great Staff but Hotel a little Tired »

    The Staff is Great the Hotel is a little Dated but it does look like they are trying to update the outside. I was disappointed at the price they charge that a Breakfast of some kind wasn't included but I did know that when I booked it

    « Average Hotel »

    After a long drive, I was looking forward to a nice soak in the hot tub advertised on the Best Western website. I was disappointed to find that the salt water pool was very cloudy, I didn't go in, the sauna had been turned into a change room and the hot tub was empty. I informed the check-in clerk that I was disappointed that there was no hot tub, as advertised and was told that the hot tub will be eliminated to enlarge the exercise room. I informed him that Best Western needs to update their website! No apology! Perhaps I should have been upgraded to a suite with a jaccuzzi. The hotel was undergoing renovations during our stay with carpet ripped up etc... Our room was clean and the bed was comfortable. The air conditioning worked well. We were on the first floor with a door from our room to the parking area which made loading and unloading very accessible. Not sure I would stay at this location again.

    « Exceptional Customer Service »

    I reserved through Expedia only to find out that the reservation was for another date and unfortunately they were booked up. Wes the front desk manager took it upon himself to locate a hotel nearby and even got me a discount. He went above and beyond. Although I didn't get the pleasure of staying at this hotel from the little I did get to see I would highly recommend.

    « holiday with grandchildren »

    once we found the hotel we had a great time........the grandchildren ( aged 6 & 8) enjoyed the pool.and one grandchild needed glutenfree & lactose free food which they were able to provide( not a lot of options, but something is better than nothing)...the front desk staff were very helpful in providing directions to museums etc.

    « a pleasant Stay »

    Clean, going through some renovations. Helpful staff. Room was big enough for the four of us. Children enjoyed the swimming pool and exercise room. Easy to access highway and downtown Ottawa. Would recommend this to others.

    « Our family had a house fire »

    We were placed in this hotel with our family and dog. We stayed from may 6-June 18, 2016. Here the staff at the front desk went above and beyond to make our stay feel like home. 5 stars for Melanie..Wes...Jessica. As well as the housekeeping staff treated us like family....thank you to all of you.

    « Pets friently »

    Nice place to stop when travelling with a dog. I can walk my dog to the close park. The pool area is nice to relax after a day of travelling. This was not my first time stopping there, and I will stop again if the I had to travel in that direction.

    « an okay stay for a few days »

    This was easially accessable from the highway and had good parking. The room felt quite spacious and offered sliding patio doors which was nice. A safe, coffee machine,fridge and microwave were included.The pool was very nice, had good depth and was an ideal temparature. However, the hotel was undergoing renovations when we stayed,also it was a while away from the centre of ottawa so you need a car if you stay here. It wasnt an amazing hotel but it did the job .

    « Overall a nice place »

    Good location outside of the main downtown area. Great if you have a wedding to go to at Strathmere, or if you just don't want to have to deal with parking prices downtown. It is about 15 minutes from downtown, near the airport. Located in a commercial area of town with a few restaurants and stores close by. This property requires that you drive in to the downtown core, I did not notice any public transit in this particular area, however there may be a short distance away. Accommodations are adequately priced for the area and the quality of the property. I would recommend this hotel for the mid budget traveler. One comment though, no breakfast is included. Which is unfortunate, because if I was traveling elsewhere for that price it would have been included.

    « Ottawa Stop! »

    We were very disappointed with this hotel. Normally we try to stay at Best Westerns and are usually very satisfied. We found the room very dark and small (for a PLUS). The exterior looks like it was going through renovations and it was too close to the main road, causing a high traffic.

  • 5
    « comfortable/easy access to highways »

    comfortable rooms although no breakfast of any sort disappointed no coffee in the lobby under construction in the front and hallways but it was not disruptive. quite a large property/close to stores and restaurants

    « Pleasant stay, great location »

    This property was undergoing landscaping construction in the front section of the parking lot. The crew on site was wary about guests and even stopped to allow us to pass by. Work done so far is awesome. Several upgrades have already been done in the rooms as well. Staff were very friendly and helpful. There is an awesome restaurant, Fitz's, on site, and some shopping is available within walking distance.

    « Expensive for a suburban hotel »

    Located in Kanata, a thirty minute drive by car to downtown Ottawa, the hotel was just okay...nothing special. Water pressure average, toilet let out a horn type sound every time we flushed the toilet. Asked to change the bed linen, wasn't done. Not spotless clean in the bathroom and the rug seemed old and dated. Had breakfast one day in the hotel/motel, it was average, again nothing special. Front desk was helpful with bus directions to the downtown area for Canada Day. Would much rather stay downtown Ottawa, this hotel seemed isolated. Plenty of parking and was included in the price to stay. Would not go back.

    « Not impressed »

    Dull front office staff , arrived at 2.20pm was told to sit for 40 mins ,did not show any urgency to call cleaning staff to hurry up or have an estimate,have never experienced this treatment before , noisy at night , room was ok they need an upgrade for sure, no free breakfast

    « Worst Hotel stay ever »

    Went there last weekend and had the worst stay. We were 20 mins early for check-in at 3 and our room was not ready. The lady at the front desk seemed not interested. No welcome greeting, no smile, she did not even bother to check with the staff to see how long the room would be ready in. She just kept stapling some papers at the desk and was somewhere in la la land. This shows the complete lack of training and customer service skills. The environment was super noisy late at night. Seems like there was a big party in the rooms around us and there were drunk people talking, screaming and we could also hear people close to our balcony at the back and dogs barking late at night. We just could not sleep. I would definitely not recommend this Best Western location. Extremely disappointed by the level of service at a Best Western. We have stayed at BWs in a lot of cities in the U.S. and Canada but this one was just a let down. 2 thumbs down. ????

    « Convenient to downtown Ottawa and west of Ottwa »

    Located close to 417 which provides excellent access to Carleton Place as well as downtown Ottawa. Reasonable rates and convenient free parking. Rooms are going through some upgrades but are very comfortable. The coffee maker is lousy; but Starbucks and Tim Horton's are close by. Fitz restaurant on the premises serves good barbeque. There are also some excellent restaurants very close by.

    « Hot tub broken »

    The hotel was under construction, no hot tub, messy in work areas. Why not post this stuff on website at time of booking. Then it's client beware. No coffee or complimentary breakfast available. Otherwise the drive to our destination point was good, I compare this hotel to a roadside motel but way more expensive.

    « Nice location »

    During my stay the hotel staff made sure my stay was as nice as possible. Restaurant on site with excellent meals as well as restaurants in walking distance Easy access to main highways to get to downtown. Will stay at this hotel again

    « Just okay »

    7 of us were recently there for a weekend family funeral. The rooms were all together as requested but unfortunately we were put on the 1st floor and 2 of the rooms were on the driveway side, so you really could not have your drapes open if you wanted any kind of privacy. This made the room very dark and cave like. On our 1st morning we went for breakfast and were completely underwhelmed. My Spanish omelette lacked flavour and instead of cheddar, it had a slice of plasticy process cheese. I was also charged extra for my Earl Grey tea. The waitress also spent more time complaining about her cat getting out than she actually served us. Other staff members re-filled our drinks, brought us missing cutlery and even our food. Upon returning to the hotel we discovered that our room's door would not unlock. We were told that there was no maintenance staff in on the weekend, so we had to switch rooms. No help was offered to help move our things. So I seriously doubt that I would ever return or recommend this hotel.

    « Average rooms, great staff »

    Spent a recent weekend here. Found the place getting a bit run down. Surprised they didn't have the typical complementary breakfast though there is a nice restaurant on site. Room was a little small and had a wardrobe acting as a closet. Overall clean. Small workout room to allow you to cover the basics. Hot tub was drained and out of commission. Did not use the pool. Good location for the west side of Ottawa but you basically would have to drive or take public transportation if you want to go anywhere. Staff are very outgoing and friendly. Front desk was extremely helpful to us getting to and from the Canadian Tire Center. Would stay here again.

  • 3
    « Good value for money »

    We arrived around 4 pm in the afternoon. Checkin was quick and we were warmly welcomed. As per our booking we were allocated a bedroom with two queen size beds. The room was large and clean and a a coffee maker, ironing board and iron were provided. Air conditioning was good. Unfortunately, despite our request for a quiet room at the time of booking, we were allocated a room facing the main road. The sound insulation in the window is extremely poor and you could hear traffic all the time. We did not check the television and all electrics on arrival. After freshening up we went out and returned late. We found there was some problem with the electrics as the TV, refrigerator and two lamps on one side of the room were not working. Did not even attempt using coffee maker as it was on the same electric circuit. Since it was late and we were tired we decided not to call reception to complain. It is a shame that attention to finer points in customer care like allocating a quieter room or ensuring all electric items were working slightly ruined our stay.

    « back to the 80's »

    The staff were nice, we were "upgraded" to a room with a Jacuzzi ....not one but two - which was odd in itself. One in the main area, one in the bathroom....the shower was small and dark. The bed was comfy, the room was clean ...unfortunately the fireplace was noisy during the night and as we were located near door A - I suspect that is where the night staff takes their breaks (every 45 minutes there was chatting just outside our patio door). No complimentary breakfast at this one.

    « Good quality for the price »

    Enjoyable trip. Good service at the Bar and restaurant. Room are clean and nice. We didn't use the pool or Gym but they looked well maintained. It is a little remote from Ottawa Downtown but being close to 417 it was easy to get Downtown.

    « Very nice stay »

    Very nice stay, me and my girlfriend really enjoyed our stay. I've stayed here before and it was great stay then too. The only thing was that the heating pool didn't work when me and my girlfriend was there. they are putting an elevator in the hotel witch will make it easier for people who have problem going up stairs and people with wheel chairs. Over all we would recommend this hotel. Hope you enjoy it too. Thanks.

    « Don't let the outside fool you...the rooms are quite nice and very comfortable »

    To say that this spot is lacking curb appeal would be an seemed a bit neglected and forgotten. But, the lobby and rooms are quite nice and on a par with any other Best Western facility we have stayed in. We stayed overnight here after taking in a concert at the Canadian Tire Centre. The rooms are comfortable and well maintained. Although we didn't have time to use the pool and fitness centre, they appeared very modern, clean and inviting. We had quick supper and breakfast at the on-site restaurant and were very satisfied with both. Nicely situated about fifteen minutes away from the Canadian Tire Centre, there is also a shopping complex across the road with a few stores and places to eat. We were very satisfied with our stay here.

    « Enjoyable Stay »

    Stayed with grandchildren during March Break. Room, King Executive Suite was spacious and clean.Kids really enjoyed saltwater pool. Looking forward to staying next year when installation of elevator will be completed.

    « Nice Stay »

    Check in was very pleasant. Had a very friendly gentleman, who checked us in. Stayed in a whirlpool suite that was very nice. Room was very clean, an comfortable. Only problem walls a little thin woke up in the earl morning to neighbours horrible sounding cough. :( Checkout was simple just handed the room cards in and said goodbye. Hotel close to Canadian Tire Centre, shopping and restaurants. All in all a pleasant nights stay.

    « Comfy Room »

    We had been on the road for about 5 hours. We were extemely tired. As soon as we walked in the door we saw a boys hockey team. We thought we were in for a long night, we asked the gentleman checking us in if he could put us faitra very peaceful night. r away from them and he did. Thus making When we arrived our room was ready and spotless. Bed was very comfortable and clean. We did not use the pool or gym but the pool was much larger than the average pool in hotels. All and all a great stay for us.

    « House keeping should be trained more »

    Check in and check out staff were nice and friendly, happy with the service but some House keeping staff should be trained more, Overall stay was good. I was disturbed 4 time between 10:00 to 12:00 while I asked for late check out.I needed two hours sleep which was intrupted.

    « I night stay for business »

    Room relatively clean (don't just clean the toilet seat,clean around it too please, as was obvious this isn't done). Bed quite comfortable. Did not use restaurant or any other services. Staff at front desk friendly. Did NOT like that you felt the need to charge my c-card $100 as collateral just to stay. That should have been mentioned in advance.

  • 3
    « Convenient, pool, comfortable »

    Just the ticket! Two very comfy queen beds. Fridge necessary as restaurant opens at 7:00am (we had to be out early) - we bought breakfast food at Metro grocery across the street. They are renovating second floor near pool - we never heard a thing, no major problems. And a lobby fireplace with actual real logs burning!!

    « manager »

    i feel a little bit of uncomfortable with the guy who was in front deck.the procedure for check out was great efficient. i thought there was in construction then carpet looks mess.the towels were not soft so feel uncomfortable.

    « Great service and location! »

    It was the perfect location to where we wanted to go. The lobby had a nice fireplace that was cozy and warm. The front desk staff was very nice and went above and beyond to help me navigate the transit system. Did not expect that from them, and it was very much appreciated. There is a microwave on the first floor and a vending machine on the second. Our room was clean, spacious, though there was a slight draft coming from the balcony door. Clean towels and nice big tub. Was not able to take advantage of the pool but there was not a lot of people using it. Overall I would definitely go back there next time. Also there's a Thai restaurant next door that is a must.

    « Fair place to stay »

    The staff were very friendly and very helpful. However the hotel in in need of renovations inside and out. They are currently making renovations to add a needed elevator which will be helpful for guests. My room was an upgraded room, and it was defiantly in need of some upgrading so I can quite imagine what the other general rooms must be like.

    « Heat your pool »

    This was not worth the price. It was, at best, worth half the price we paid. The room was large and comfortable, though there were parts that needed some work and updating, and I question the safety of a certain ghetto patch job in the room. The hotel is also well situated with a Tim Horton's and lots of things right across the street (if Kanata is what you're going for). However, we booked for the pool and it was cold to the point of being almost unusable. We had a very truncated swim and left somewhat annoyed. The hot tub was also out of service. Be advised there's no elevator here. All in all there was nothing "Plus" about this Best Western. It would barely have made the standard for a regular Best Western, and certainly not at the price we paid.

    « Good value and great location »

    This was a great stay and the price was good too. I was very close to all that I needed to be near so that minimal time was wasted for the purpose of my trip. I needed to be close to my shops and also the highway for an easy exit from the city at the busy time of the day. Good value and it is being renovated for a better look.

    « A nice comfortable hotel »

    My wife and I recently spent the night in this hotel. If is a very nice comfortable hotel. The layout is a bit unusual and despite construction in the lobby area, the staff are very friendly and courteous. Our room was nicely appointed, the internet worked well, bed is nicely appointed with linen, comforter and pillows. The bed was extremely comfortable. Although the hotel is not a high end establishment, it is very reasonable for the quality you receive and it is a close driving distance to Ottawa center, but not during rush hour. Mind you...nothing is close in Ottawa during rush hour. All in all, a very nice hotel and would recommend to my friends.

    « Business Stay »

    Good quality hotel, convenient location with clean pool and good restaurant right on site. Also good place to bring the family. Lots of restaurants also in the area and shopping mall not far away. Easy access to major highways makes it convenient if going to various points in Kanata or Ottawa West.

    « Spend a tiny bit more and stay somewhere much better »

    Pros: Staff was friendly, courteous and helpful, kids enjoyed the large indoor pool, location was convienent for our Ottawa visit Cons: Old dated hotel rooms are dreary, no elevator, hotel restaurant is terrible, hotel is overpriced and nothing is included not even a Continental breakfast in fact they added in an extra $30 charge for a cot ($10 per night)

    « Don't judge by the external. »

    My boyfriend and I stayed in their king suite for 1 night. Upon arriving we were a little worried as we found the exterior shabbier that we typically expect from a Best Western however once in our room we were very happy. It looked recently updated. The two person jacuzzi was inviting as was the fireplace. The bathroom was roomy and the king bed was very comfortable. We will stay here again if we need to go back to Ottawa.

  • 2
    « Spend a bit more and stay at a nicer hotel »

    I was quite disappointed in my stay at this hotel. My husband and I are not fussy but we were not pleased with the quality of the room. The bed was not comfortable and the sheets were somewhat rough. The bathroom had minimal supplies - soap, shampoo and conditioner, but no shower cap or hand cream. The shower was good, but the toilet paper and tissues were not even worthy of a gas station restroom! Bring your own if you intend to stay here. During my trip to Bayshore Shopping Center I was even tempted to take a wad of toilet paper with me for later use at the hotel because theirs was much softer! The temperature of the room was not easily controlled. Either it was too hot or too cold, and we woke up the next morning with coughs from the dryness. On a positive note though, the receptionist at the desk the next morning was lovely. When she asked about our stay and I told her my concerns she graciously deducted 15% off the bill. Won't help though. Although this hotel was well located for us we are not likely to stay there again.

    « Perfect hotel »

    One of the very best hotels we have stayed at , very friendly staff great rooms very clean good wifi and a 4K tv what more could I want, very close to shopping centres we enjoyed our stay here recommended

    « Keep looking !!!!!!! »

    Went to see N.H.L. game was close to Canadian Center, Nov.1st, 2015. Hotel is dirty and empty, my room had over 2000 ants everywhere ! Gross ! I drank a pop in morning full of ants...1000. all are left over food wrappers where full of ants too. I asked for refund they said no because I booked though hotels dot com, and they didn't know what i PAID SO THEY SAID? SO NEVER BOOK FROM HOTELS DOT COM AS THEY BILL YOU WHEN YOU BOOK ,NO REFUNDS..They didn't care about the ants . This hotel is old and needs repairs bad , stains on carpets all over, rooms had a old smell to them as well. I stay at lot of places this one is a don't do ! Spent $10. more you will thank yourself. Restaurant was good and food too ! Pool is very small.

    « Best Western exceeds expectations »

    We held a 2-day training here and the staff was amazing, great service, great food and also a really comfortable bed! The training room was well-ventilated and just the right temperature, good natural light. This is a hotel that knows exceptional customer service gets noticed, and it shows in every interaction with all their staff.

    « Kanata »

    Had to work at the Queesnway Carlton hospital, so I needed something close by, I chose this hotel for its proximity. I was not all that impressed, Bed was very comfy, but this Hotel is in a dire need of a face lift, the front desk area is small, the carpets are old, and I almost face planted going into the restaurant, the floor is un even in spots ! Back to the Bed... very comfy and fluffy pillows, but the mattress pad must be made of plastic, as I was stuck to it all night, couldnt turn down the heat in the room either. Staff was all very friendly, but overall... this place needs some TLC !

    « Conferernce Hotel Stay »

    Hotel staff were friendly and helpful. The few minor issues (TV & WiFi temporarily in and out, tub slow to drain, room temperature regulation difficulties) did not overshadow overall experience. Incredibly comfortable beds. Clean rooms. Lovily atmosphere in lobby. Great to wake up and walk down to the conference.

    « Nice hotel and very friendly staff »

    I have visited this hotel twice and both times have been good. The décor is a little dated but the hotel is generally very clean. The log fire in the reception is a nice touch! The bar is very good for food and drink. Friendly staff always up for a chat (or to explain Ice Hockey). The staff are very helpful! One morning there was a strike with the taxi companies. Denise was very helpful in trying to get us a taxi. The manager of the hotel offered to take us to our local destination after about an hour of trying the call a cab. Thank you!

    « hotel situation »

    the hotel is well situated as for shopping and restaurants but not insolated enought from the noise of the road, until late night it is noisie, and early morning. I will recommand but if you want to sleep late forger it. The plumbing in the shower should be change also.

    « Great bed no wheelchair access »

    I really liked the room and the staff was helpful when my son was injured (not onsite) Unfortunately we were on the second floor and an elevator would have helped us a lot. The bed was really comfortable !!

    « just ok »

    for the money the hotel was fine. bed was comfortable. room was dated, but clean. no complaints, no raves. parking was adequate. check-in was fine. didn't use the pool or hot tub, so no comment there.

  • 4
    « Nice place to stay for the weekend »

    No issues with the hotel. We were there with our hockey team. Clean, front desk staff was nice and friendly. Rooms were clean. Beds and pillows were comfortable. TV and Wifi worked well. The pool was a great size. Clean, enough chairs to sit on. The hot tub was also good and clean. The on site restaurant was good. We ate lunch there. Disappointed there wasn't a continental breakfast. Almost all hotels have that. It makes mornings rushing off to a hockey tournament much easier. The rooms do have a mini fridge which is a bonus.

    « OK. Old but clean »

    There's really not much to say about this small BW hotel. It's an older, 2 level hotel that from the outside looks almost rundown,or old at least. A small,well appointed, lobby has a full menu restaurant attached to it. There is a nice indoor pool & gym. What was a pleasant surprise was how nice our room was! It had to have been recently remodeled as it was spotless and sparkling. The bathroom was very clean. There's nothing luxurious about this place but it was fairly convenient to Canadian Tire Arena and it was clean. Great bed too. For $76 USD it was well worth it.

    « Good room for a fair price »

    Our room was very comfortable, the pool area was great. The only problem was that there was no breakfast included and we had to order up from the restaurant. The breakfast was cold, the coffee was not good and we were very disappointed. The only plus with the breakfast was that the restaurant had gluten free bread for toast.

    « Ottawa Cat Show »

    The hotel wasn't overly busy, so we waited for nothing. The room was clean, the bed was so comfy! The on site restaurant had great service and terrific food. The hotel was close to every thing we needed, shopping, a drug store, a Tim Horton's and fuel. It was only 15 minutes from the show venue and with a friend in the area, it was close to her place, too. I have stayed here before, and I would stay here again.

    « Great Stay »

    My Daughter and I stayed at the Best Western for one night during a trip to Ottawa. This hotel is conveniently located being in very closer parameter to HWY 416 and 417. We were very closed to everything. The Hotel Staff were extremely accommodating, even with our late arrival. I had booked a room with a King Room and they were willing to upgrade us to Two Queens at no cost since my Daughter was with me. When I drove up I was a little concerned, but once inside my concerns went away. The hotel and the room were both very clean. Many times when you walk into a hotel room you can smell the mustiness in the room, but in this case there was none of that. The Bathroom was updated nicely and no mold in sight. The bed was a little too soft for my liking, but still OK.

    « Happy and comfy »

    Was very happy with this hotel overall. Staff was pleasant and kept the pool open for us longer as we checked in at 9:45 and the pool closed at 10. The beds were extremely comfy and the shower was huge and very clean. Would definitely come back. Hotel was very easy to find and right off the highway which was good for us because we had a long drive from Niagara Falls. They even had Halloween candy for kids as they came in. Great atmosphere.

    « Noisy and understaffed »

    Hockey parents allowing kids to run rampant through the hotel, in the pool while they got drunk in the pool, the halls and very loud in the rooms. Under-staffed to handle the multiple situations even after the manager was alerted on their weekend off.

    « Best Western Kanata »

    The Best Western Kanata provides a wonderful and quiet night sleep in clean and comfortable beds. Conveniently located near the 416 and 417 for easy access to downtown Ottawa. The area has numerous restaurants, gas stations and shopping areas. The indoor pool is large, clean and warm!

    « two thumbs up »

    I would highly recommend this hotel. From the happy, friendly staff to the room decor and pleasant park like property. Price was fair and the rooms decorated in a modern, fresh style. We had two dogs traveling with us and the facilities were perfect for them. Great value for money

    « We attended the Senators Fan Fest on Sunday, Sept. 20, 2015 »

    My husband and I stayed here for two days to attend the Senators Fan Fest. We thoroughly enjoyed this hotel. The room was clean and the bed was comfortable and we had no noise issues what so ever. The pool and the hot tub was great to come back to and well maintained. I would recommend this hotel. The location is great for the Canadian Tire center.

  • 4
    « It could have been a perfect stay »

    I would highly recommend this hotel for those who have a business to attend, the hotel is nice and clean. The amenities were excellent. I took a quick pick on meeting rooms they are not bad in terms of sizes. i like the idea of their sliding door with extra fiber glass fences. I am also impress with the other younger gentelman when we arrive from work who open the back door for us near the parking lot, it feels nice if staff are very helpful like him ( i felt bad i didn't get his name) but he is very nice:)

    « Memorable Stay »

    September 18 - 20, 2015 We were at the Best Western to celebrate my mothers 88th birthday. My mother is in a wheelchair and the hotel does not have an elevator to access the second floor suites which is where our room was located. The front desk staff Pierre and Denise accommodated us by arranging the use of a meeting room on the first floor , which allowed my mother an opportunity to spend time with her two great grandchildren, as you can imagine she was thrilled. We enjoyed a wonderful luncheon in the hotel restaurant for a party of 14, the food and service were both great. At the luncheon Denise presented my mother with a bouquet of roses. I would highly recommend this hotel. Staff is incredible, rooms are clean and spacious, pool and hot tub are wonderful . D. Borden

    « Awesome »

    The room was set up very nicely. The hot tub in the room could have been a little bigger though. 2 smaller adults could have fit in there nicely but 2 bigger adults would have a difficult time being comfortable in there. The presentation of towels on the hot tub was a nice arrangement. The staff was very caring and offered assistance with my luggage as soon as I walked through the door. The king size bed was extremely comfortable and was very spacious. The only ?complaint? I would have is that the pillows were super soft. As soon as you put your head on them, they squished down to just about nothing. I would have been okay with one pillow like that and a more firm pillow underneath. The room was super clean and everything looked very professional when I entered the room. I liked the idea of the refrigerator hidden in the stand under the TV, although the door was a little strange as they had to be fully opened to open the fridge door without smashing your fingers. Overall, I really enjoyed this room and will be staying at this hotel during any future visit I have in Ottawa.


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·Da: sud. Dirigendoti a nord per Ottawa sull'autostrada 416, prendi l'uscita Acres Road/Richmond Road prima che l'autostrada 416 si congiunga alla 417. Svolta a destra in Holly Acres Road, svolta a destra in Richmond Road e supera tre semafori: il BEST WESTERN PLUS Ottawa Kanata Hotel and Conference Centre è sulla sinistra. ·Da: est. Dirigendoti a ovest sull'autostrada 417, prendi l'uscita Bayshore Drive/Richmond Road e svolta a sinistra in Richmond Road. Prosegui verso sud, superando cinque semafori: il BEST WESTERN PLUS Ottawa Kanata Hotel and Conference Centre è sulla sinistra. ·Da: ovest. Dirigendoti a est sull'autostrada 417, prendi l'uscita Holly Acres Road/Richmond Road, svolta a dest...

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