Prenota il tuo hotel


Camere 1

Camere 2

Camere 3

Camere 4

Camere 5

Camere 6

Camere 7

Camere 8

Camere 9
Codice vantaggio

Destinazione

Orange, Australie

ARRIVO

28/06/2022

PARTENZA

29/06/2022

CAMERA 1

2  Adulti0   Bambino

Camere 1
Camere 2
Camere 3
Codice vantaggio

Best Western Plus Hotel Ambassador Orange, Orange

174 Bathurst Road, 2800, Orange, Australie - Vedi su una mappa
Best Western Plus Ambassador Orange - Camere / sistemazione Il Best Western Plus Ambassador Orange è situato nel centro di Orange. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus Ambassador Orange è un moderno motel a 4 stelle che offre le migliori camere a Orange, vicino al centro città.Il nostro servizio di pulizia si impegna a offrirti la massima tranquillità durante il tuo soggiorno, senza compromettere in alcun modo il comfort e la qualità. Sulla base delle migliori pratiche internazionali e nel rispetto di tutti i requisiti governativi, il nostro programma di pulizia è destinato a tutte le aree e gli aspetti dell'hotel, inclusi gli spazi pubblici, le camere, il ristorante e la sala colazione, oltre al lavoro, alla salute e alla sicurezza del nostro personale. Il nostro hotel già godeva di un riconoscimento per la meticolosa pulizia dei suoi spazi, ma poiché riteniamo che gli hotel non possano mai essere giudicati "molto puliti", abbiamo migliorato ulteriormente i nostri rigorosi protocolli di pulizia.Situata nella regione centrale del New South Wales, a sole tre ore e mezza da Sydney e tre ore a nord-ovest di Canberra, Orange è una città ricca di cultura, in cui si mescolano palazzi e scorci storici e caffetterie, ristoranti, teatri e gallerie dall'atmosfera cosmopolita.La città, che prende il nome dal principe Guglielmo d'Orange, vanta numerose attrazioni alle quali è difficile resistere. Questa zona non è particolarmente indicata per la coltivazione delle arance, ma è rinomata per le mele e l'uva. Inoltre, è una fiorente destinazione turistica che attira visitatori da tutta l'Australia e anche dall'estero. La città è un paradiso per chi desidera trascorrere una vacanza tranquilla.Che tu viaggi da solo, in gruppo o per motivi di lavoro, il Best Western Plus Ambassador Orange offre camere in grado di soddisfare ogni esigenza, tra cui camere con idromassaggio e camere per famigliedotate di una stanza con tre letti singoli adiacente alla camera principale.Il nostro bar ristorante con licenza per alcolici all'interno dell'hotel propone piatti australiani preparati con i migliori prodotti locali e una vasta gamma di vini autoctoni.Offriamo accesso Wi-Fi a Internet gratuito, parcheggio gratuito presso l'hotel, piscina all'aperto e una palestra ben attrezzata.

Best Western Plus

Hotel Ambassador Orange

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante all
    Ristorante all'interno dell'hotel
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell
    Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell'hotel
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Cassaforte in camera
    Cassaforte in camera
  • Servizio in camera
    Servizio in camera
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2019
Basato sul parere di 281 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
83
Molto buono
119
Nella media
46
Scarso
19
Pessimo
14
CONSULTARE I PARERI SU
Affari Affari
83
Da solo Da solo
11
In coppia In coppia
59
In famiglia In famiglia
62
Viaggio con amici Viaggio con amici
21
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Disappointing and expensive"

1
User 27/05/2022

For nearly $300 per night the stay was disappointing. Towels were torn, ragged and worn out. The carpet had stains and toilet seat was a cheap and flimsy replacement one. For the cost I expected more.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave your feedback. I apologise that we did not meet your expectations and hope we have the opportunity to show you the experience that we are often praised for. I have followed up on your feedback with the correct departments to ensure that these things aren't missed again.

"Extremely happy"

5
User 24/05/2022

Helpful reception lady. She was friendly and nothing was a drama. Rooms were clean and tidy. Easy parking and easy to find rooms were a good size and was peaceful. Only thing I would recommend but it's for all motels are bigger bins

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou, we are so please d that your enjoyed your stay with us and look forward to seeing you again soon

"Very comfortable stay"

4
FFAF, Launceston, Australia 22/05/2022

We stayed here for 2 nights and thoroughly enjoyed it. The room was on the ground floor as requested. It was spacious and spotlessly clean. Because of a special deal when booking, we were entitled to free breakfast. We had assumed that this would be in the onsite restaurant. However, on arrival, we were told that the restaurant was not opening in the mornings due to staffing issues. As a result we were served breakfast in the room which was quite disappointing.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your lovely review. We apologise that the breakfast room wasn't open, we are hoping to open this soon as we can fill the positions. Our amazing staff are doing a great job covering many roles to help keep everything else running, we are very greatful for them. I hope we see you again soon next time your passing through.

"Best hotel in Orange"

5
Safari29751001087, Canberra, Australia 17/05/2022

This hotel was fantastic from the outset. Tanya at Reception was a delight at check in and provided all the necessary info with a welcome side serving of good humour. The internet here is awesome. I regularly travel for work and have never come across a hotel with internet that can handle high quality zoom calls during peak times when the hotel is full. They've clearly made a big investment in getting this right. The hotel was busy but no noise from neighbouring rooms and having a great restaurant on site is really handy after working all day. The room was spacious with a couple of different table/desk options to set up the laptop. The managers Renee and Ben are very welcoming and do a brilliant job. Their passion for their profession clearly reflects throughout their entire team. I often stay at Best Western hotels and this one was fantastic - will definitely be back next time I'm in Orange.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou, What a wonderful review. I look forward to showing this to the staff, they all do such a great job so im sure this will be a great way start to the day. We hope we see you again next time you visit our beautiful town.

"Great Location, Friendly Staff, Rooms Need A Little TLC"

4
User 02/05/2022

Stayed here recently for four nights. Rooms are large, comfortable beds and nice furnishings. The staff are very friendly. The bathrooms are looking a little dated and the carpet had a number of stains.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou, we are pleased that you enjoyed your stay with us

"Paid more than what it is worth"

3
User 22/04/2022

Clean and tidy hotel, staff lovely and friendly. over priced for what it is, we moved up the road the next evening paid half the price, had all the same amenities, room size, beds and cleanliness, etc 50% less cost. Cheaper options just as good in the area.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave us your feedback. I have passed this on for discussion. I hope we see you again next time your here

"Comfortable family room"

3
User 20/04/2022

The room was comfortable and convenient for our family of five. A few issues with the room, sofa looked like it needs to be replaced, there was a hole in the wall in the back room. It wasn't until we moved the beds together that we noticed the hole. The cabinet for the fridge was chipped off on the bottom corner - issues where any one could be blamed for, if not fixed immediately. We paid $379 for one night over the phone, whilst on the net it was $336. Was it worth the money we paid, not really! Would we stay there again, if we don't have any other choice then yes!

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou, we appreciate your feedback and l will defiantly look into the issues you have mentioned. I hope we see you again next time you visit our beautiful Town

"My stay"

5
User 14/04/2022

Awesome people best place to stay in orange, I would recommend it to anybody that I have spoken to. Lovely food lovely receptionists The rooms were just beautiful and very spacious awesome stay can't wait to come back

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your lovely feedback, we appreciate your kind words and will pass it onto our staff. Hope we see you again next time your in town

"Dirty, worn-out and in need of a face-lift"

1
135granth, Port Macquarie, Australia 10/04/2022

Firstly we were surprised at the state of the stained carpet and grimy bathroom tiles. It has been a long time since they received a thorough clean. This presentation represented the tired outlook of the motel and the people who worked at it, especially the woman on reception on Sunday morning. On the Friday night our air conditioner wouldn't work even after three visits to the reception whose instructions on using the remote were useless. It was only when a handyman delivered our ordered food that he agreed the remote wasn't working properly and provided a small portable heater. On our second day, we returned to our room after an outing to find the door wouldn't open which necessitated another trip to reception where I was told they thought we were only staying one day. (This was odd as we had to pay for the two days on arrival.) There were minimal inclusions in the room (I also had to go to the reception to get a bowl) and no information about the motel. I wanted a meal on Saturday night but the restaurant wasn't open!! Considering we were paying $277 a night, the whole package was a severe disappointment. We had been in Dubbo the night before at The Shearing Shed ($180 per night) and the difference could not have been more stark. The Dubbo motel was top-class and great value for money. The Best Western Plus Ambassador ran a very poor but expensive second.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave your feedback on both platforms. i apologies that you had these issues during your stay. i have since spoken to the staff on shift over the weekend, all who are very new and still learning the processes. Alot of the room items have been removed due to Covid, i apologise that this wasnt passed onto you. We have contacted an electrician to assess what happened with the heater, he will be here tomorrow to take a look. I am so glad the staff were able to bring you a heater as the nights here can get quite cold. The bathroom tiles are an unfortunate mistake as we put a high grade non slip tile that now constantly looks worn, i can assure you that they are cleaned daily but i can understand how you felt that they had not. Cleanliness is very important to us here and im sorry that you felt this didn't hit the mark, we are currently training a lot of new staff and still have some work to do. Unfortunately Covid has caused major staffing issues throughout NSW, and the few that we do have are doing a great job at helping keep the business running, this too may have been why they looked tired as everyone is helping in many areas , this is why our maintenance man was working at night as he was also helping wash the dishes. I sincerely hope we do see you again next time your in Orange as i believe we would be able to offer you an amazing stay as we are so often praised for.

"Beautiful spacious rooms"

5
User 20/03/2022

I stayed here while travelling for work, after being in small hotel rooms prior to this stay, it was refreshing to have a room that was so spacious. The room and bathroom was clean and well kept. Can't fault this hotel.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thank you, i am so happy that you enjoyed your stay with us and hope we see you again next time you visit our beautiful town.

"Better class of motel"

5
Peter K, Sydney, Australia 14/03/2022

Surprisingly large and very well maintained property. Roomy, comfortable, clean and quiet. Easy parking and proper pool. Mid priced but worth the premium. Things get off to a great start with the friendly reception. Did not try the in-house restaurant. 2km, 30 minutes walk to town restaurants but you have to walk past Kentucky, Maccas, Taco Bell. Red Rooster and more (microwave in room). The Korean restaurant in town is good.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thanks Peter , we are so happy that your time with us was enjoyable. We hope to see you again soon

"Pick of the lot"

5
User 07/03/2022

Rooms are huge and feel luxurious with friendly accommodating staff who make your stay amazing! Spacious rooms with everything you need to have a completely comfortable stay. Will stay all the time here.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thank you, we are so pleased that you enjoyed your stay with us, we look forward to seeing you again.

"Clean and comfortable but over priced"

4
User 04/03/2022

Very helpful staff and very accommodating and very friendly. Room was clean and spacious all amenaties were available. Cant recommend enough will return when that way again Just a little over priced But ok

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review

"Great service on a packed weekend"

5
User 28/02/2022

Stayed at Ambassador on Fri 25 & Sat 26 Feb 2022 for the Midnight Oil concert. All of Orange was packed including this motel. However the service was excellent. Rod really went out of his way to ensure that we had everything needed. Meal at the Relish restaurant on Friday also excellent. I had a Porterhouse steak, my daughter the schnitzel. It was real country food, generous portions & home made.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review, we are so happy that you enjoyed your stay. On another note....How Amazing was that concert.

"Overnight work stay with function"

5
User 27/02/2022

Room was clean and plenty of space. Bathroom was also a great size and clean. Bed was comfortable. Overall a pleasant stay. We also had our work function in the dining area with breakfast which was lovely and a very decent serving.

"Great family feel"

5
Justine M, Sydney, Australia 18/01/2022

Clean rooms and beds, swimming pool was lots of fun, the reception and host at the restaurant were very friendly, the salmon and the pork belly was delicious. Lots of parking, great sized rooms with good internet access.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou , we are so pleased that you enjoyed your time with us. We are so proud of our restaurant so thankyou for your lively feedback.

"Poor value for money"

1
55Suebt, Greater Sydney, Australia 17/01/2022

Dirty used wine glass, sticky table and dirty basin spout. No crockery or cutlery in room. Discarded soft drink cans and masks left in gardens. Concrete outside rooms stained from soft drinks. Room size good but quality of towels and furniture poor for cost of room.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thank you for bringing these issues to our attention, our staff are always here to fix any problems that may occur , unfortuantley unless we are made aware during your stay we cant do this. I have spoken with the correct departments and put new policies in place to ensure that our new staff are aware

"4 day stay"

5
User 10/01/2022

Room was clean and well presented Staff were cheerful and quick to assist. Pool was great!! 100% would stay again The food from the restaurant was good. The breakfast was delivered on time and was a good start to the day!

"fantastic"

5
User 17/12/2021

Lovely clean room, very helpful staff, Beautiful bathroom with an awesome spa, Plenty of parking very quiet area , very comfortable king bed Highly recommend staying if looking for somewhere in orange.

"Unsatisfavtpry Sleepinmg"

1
User 03/12/2021

The king size bed was faulty and made terrible noises with every movement. Springs were also sticking out. We complained after the first night as we were staying three nights but none came to look at it or offered any solution.

Ben Cullis, General Manager at Best Western Plus Ambassador Orange, responded to this review
We are so sorry that you had issues with you bed, but thankyou for bringing it to our attention . As soon as we were able to the bed was looked at an replaced. I apologise if a room move wasnt offered, i will discuss this with our staff. i hope we see you again here so you can experience some of the positive changes we have made..

"Lovely Room"

5
nadine p, Gilcrux, United Kingdom 29/11/2021

Good experience at reception with a nice welcome. Very large comfortable and clean room. Did not need to ask for anything, it was all there, tea, coffee and fresh milk. Beautiful gardens with lovely roses and plants which are well cared for. Nice and quiet. Too far to walk into Orange so we drove, less than 5 minutes Thank you for a most pleasant stay.

"Ian.mcallister"

5
User 28/11/2021

Rooms where very spacious clean and comfortable staff were very friendly could not fault the accommodation thoroughly enjoyed my stay didn't have time to try the restaurant so I can't leave any comments about the food

"Late night arrival"

3
User 16/11/2021

The motel felt crowded outside when you arrived late at night. The tv did not work even with my knowledge and experience to make it work. More shelter from the heavy rain would have been good. The reception staff were very understanding.

"It's fine if you don't mind a hotel built in the '80s"

3
User 07/11/2021

Decent service and clean, but very, very dated and certainly not your best option in Orange. Air conditioner, bed, kettle, TV and other amenities are all old and/or very cheap. Bathroom was very dated.

"Working stay"

5
PJCamilleri, Sydney, Australia 31/10/2021

Stayed in Orange many times for work but never here which i would say was the best so far. very professional outfit, friendly polite staff and no issue with stay. Had the family room which was very roomy. Easy fit 5 people

"Good stay, good food"

4
danielC7060ET, Hill Top, Australia 22/08/2021

All in all was a good stay here, mostly friendly staff and great room service due to Covid. Could do with a TV upgrade in the room, due to the basic free to air channels. When stuck in the room streaming apps would be much more favourable.

"Great place to stay"

4
User 06/06/2021

Executive Room - Big room, plenty of space for small family, microwave and toaster (need to ask for plates and cutlery due to COVID), big TV (no foxtel), water pressure for shower was magnificent, beds comfy especially for a lie in on a cold morning, sofa and table and chairs made it like home away from home, plenty of easy parking and all rooms away from the highway noise. Quick easy drive into town although you can walk it (flat walk). Close by to fast food outlets for those looking for a quick meal. Very clean and tidy - would definitely stay here again.

"Orange trip"

4
methodical999, Sydney, Australia 06/06/2021

Well maintained and excellent staff, clean well looked after gardens and parking areas, quiet on the nights we stayed, the fridge was well stocked and tea coffee facilities okay. Would stay there again next time we visit Orange.

"Big family room"

3
thefunfive, Newcastle, Australia 05/05/2021

Good stay. Nothing flash but clean , tidy and spacious. The family room had plenty of space for everyone with a seperate bedroom with two beds and a double in the larger main room. Tv a little small for the room . Room service breakfast was delicious. Ok if staying over.

"Above and beyond"

5
destaron, Tamworth, Australia 11/04/2021

The staff here are A+ they took the time to fix a problem with our booking with easy and made a stressful situation less stressful. The staff are very accommodating... will definitely be highly recommended on our list.

"Avoid if possible"

1
Stuart C, Melbourne, Australia 27/03/2021

No fresh towels provided, broken items in kitchen, no tea towel provided, no TV remote, shower dirty, no internet in my room. Restaurant should be avoided. Sour faced waitress who clearly does not want to be there and you have to ask for water if you want any. Look elsewhere if you're in Orange.

"Never look under the sheets"

3
M128D, Manildra 19/03/2021

Room was nice, mattress was comfortable, thought I would check the brand to see what it was, I wish I hadn't, the mattress had a dirty water mark down one entire side, the side I slept on all night, hoping the water damage didn't leave mildew or mould inside the mattress. More cutlery than 2 tiny teaspoons in the room would be useful to eat a meal with if you are not ordering from their restaurant.

"Family trip"

4
Oddflat, London, United Kingdom 18/10/2020

My wife and I travelled to Orange with our 2 year old daughter for 3 nights. We shared a Deluxe room and found it to be the perfect size for the 3 of us. I did enquire a week before about a cot in the room for our daughter, but we decided to bring our own in the end, however the day before reception called just to double check in case we still needed it which I thought was good of them. We had a late check in so they left the key under the mat for us, and left the heater on in the room for us so it was nice and warm on arrival. The staff in general were all very friendly and helpful, even the cleaners. Location wise it's perfect, just on the edge of town (a short drive in) with a few good pubs nearby. The only downside was the bed was rather uncomfy, but apart from that all good, we had a nice stay

Ambassador manager, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review, we are so pleased that you enjoyed your stay with us. I hope we see you again next time you visit our lovely town.

"Don't stay"

1
laurenlocal, wollongong 10/10/2020

Room wasn't cleaned well, during COVID restrictions, it was atrocious - surfaces not even wiped down. Power went out ealy AM and couldn't be fixed, no lights, TV, fridge, kettle etc for half of our stay. Door to seperate bedroom broken, couldn't close off kids room. Previous occupants rubbish, lollies, belongings left under beds. Staff friendly but I won't stay there again. Not recommended.

Ambassador manager, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave a review, we sincerely apologise that your stay was not how it should have been, Cleanliness is very important to us here and we hope we have the opportunity to show you this next time your in Orange. I have spoken to the correct departments and put new policies in place to ensure that this doesn't happen again.

"Great for a stop over"

4
78Gem, Sydney, Australia 08/10/2020

Good place to rest for a stop over for a night. Large 2 bed room, clean and tidy. Very quiet considering the motel was fully booked. Unfortunately the pool was closed which was disappointing because of staffing issues.

Ambassador manager, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave a review, I apologise about the pool. We have recently re opened it and looking forward to the weather warming up so guests can enjoy it. I hope we see you again next time your travelling this way.

"Motorcycle and wine trip"

1
Wal J, Bermagui, Australia 11/07/2020

We booked an executive room and found on arrival the room was a decent layout but the carpet was dirty and smelly the bathroom was grimmy with cob webs on the ceiling, the tv did not work, the was no information provided on the facility. I would only recommend this place as last resort.

Ambassador manager, General Manager at Best Western Plus Ambassador Orange, responded to this review
I am so sorry that you found your room untidy, this is defiantly not the experience we want our guests to have. New procedures have been put in place and some extra training for the staff to ensure this doesn't happen again. Once again I am sorry and I hope we see you again

"Do not recommend "

2
User 06/07/2020

Really poor rooms. It's 7:00 pm and 4.o cold and getting colder. I've just called reception to be told the reverse cycle will take 15 minutes to start heating. If I take my room key down to dinner the power goes off so when I come back to the room it will take another 15 minutes to get warm again. The tv doesn't work, again I called reception to be told that the cleaners must have accidentally turned it off and there's a push button on the side to turn it on. Rubbish, there is no way the tv could have been accidentally turned off. On further investigation the remote is busted and has been busted for some time. I'm not the first guest to let them know this. Why not give guests this information when they book in. This place needs an update.

Ambassador manager, General Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your review, we apologise that you had these issues.

"Nicely appointed and convenient location"

5
User 11/05/2020

We stayed there while visiting family in Orange, and enjoyed the stay, it was a little nicer than where we had stayed in Orange previously and a spa room was not much extra. The location was good for what we were doing and we heard no traffic noise.

"central and comfortable"

4
mrdant69, Brisbane, Australia 25/02/2020

My stay was for business purposes, the room was clean, the hotel was easy to find. Serviced each day. Ground floor room with no road noise. It was nice to have a two seater lounge in the room with a table and chairs.

"A Welcoming Stay"

5
User 10/02/2020

We arrived late and asked if there was a place we could get a meal. Even though the restaurant was about to close, they cooked us a delicious meal. The room was spacious and clean. The bed was very comfortable.

"Quick over night stay"

5
User 02/02/2020

Modern motel, lovely surroundings, room very clean and comfortable, lovely breakfast which arrived on time, receptionist was very welcoming on arrival, furniture very stylish, bed very comfy , had a good night's rest.

"A pleasant stay"

5
User 22/01/2020

This clean and tidy hotel had everything you needed in a spacious room. Good parking and a pool area that can be seen from most rooms. Very happy to go back there again. Standard room is only 3 people though.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave a review, we are so pleased you enjoyed your stay. We do have larger rooms , a Family room has a Queen and three Singles which are amazing to those needing them. We look forward to seeing you again.

"Disappointing"

3
Karin d, Sydney, Australia 20/01/2020

Nice spacious room, comfortable bed, and good facilities. But room is far from clean, and staff at reception are not particularly friendly or welcoming. On entering reception one client was being served. 2 staff members were in reception are but neither acknowledged me or even said as much as hello. The motel is also a fair bit out of town's centre

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
I apologise that you didn't enjoy your stay , Customer service is very important to us here so this review concerns me. I will be speaking with the staff to ensure it doesn't happen again. I hope we see you back next time you are in Orange.

"Very disappointed - Cleanliness below standard"

2
User 13/01/2020

We stayed 2 nights in the hotel. When we first arrived, we noted food stains on the dining chairs and some bread crumbs on the sofa! The next day we went back to the room (it was after the room cleaning) we found the bed fitted sheets were not tucked in and the bedspread was not properly folded! We also noted some rubbish on the carpet not cleaned! Also the bed is very very uncomfortable to sleep in. I would not go back to this hotel ever again, and would not recommend anyone to stay there. The only one good thing about it is that the room and the bathroom is spacious.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, we are so sorry your stay with us isn't as it should have been. I have since followed this up and spoken to the housekeeping department and put new procedures in place to ensure this doesn't happen again. I really hope you would consider staying with us again as I would like the opportunity to show you the high standard we have here.

"Perfect for family in summer"

4
Kelh19, Canberra 09/01/2020

Great pool, and our family room had 3 singles in a separate room - nice to have our own space. Hotel is presented really well and the room has modern decor. The bed was a touch too soft for us but we like a firm bed. It's a little far for a walk into the main town but a short drive or taxi.

"Excellent Motel in Orange"

5
woodvalecooma, Cooma, Australia 30/12/2019

This Motel in Orange has everything we needed for a great holiday stay in extremely hot weather. Lovely gardens, quiet surroundings and excellent air conditioning. Near the centre but not in it. Would be my first choice when next in Orange

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your lovely review, we are so pleased that you enjoyed your stay with us. We look forward to seeing you again next time you are in Orange.

"Pleasant place to stay in Orange"

4
shelley2320, Maitland, Australia 11/11/2019

A Modest room that is modern, roomy and tastefully decorated which is located way back from the highway. The bathroom is a little dated but it was very clean and a decent size and the shower was good. The king size bed and pillows were acceptable and the towels were ok. The room was very clean and had everything we needed. There was also ample car parking near the room, and the roses in the gardens are just beautiful. The only downsides is that there are no lifts for the second floor so one has to be able to climb the steps with luggage. The Motel is a few minutes drive to the town centre so transport is needed! We had a pleasant night's stay, slept quite reasonably and were happy with this accommodation. We would definitely stay again.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou, we are so pleased you enjoyed your stay with us and really appreciate the kind feedback. we hope we see you again here next time you are travelling through

"Fantastic value! "

4
User 09/11/2019

This hotel is an absolute gem. Higher end rooms on the weekend will set you back ~$180 but it's worth it. It's a 20 minute walk to the town center. Very clean, comfortable and breakfast is included. Less one star as our room had a plumbing issue which wasn't resolved during out three day stay.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review. We are pleased that you enjoyed your stay with us and look forward to seeing you again . I apologise about the issue with the plumbing , we have had it fixed , im sorry for any issues it may have caused.

"Hockey weekend tournament"

5
User 04/11/2019

Fantastic accomodation. Friendly staff very accomodating. Beautiful grounds the roses are spectacular. Swimmimg pool clean and safe. Room service fantastic. Meals at the restaurant mouth watering. 5 star. Rooms large and clean. Free wifi.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
What a fantastic review, we are so pleased that you enjoyed your stay with us, we are very proud of our roses and hope you managed to pick yourself some, they are truly magnificent . We hope we see you again

"It's okay"

4
shellbell1312, Hamlyn Terrace, Australia 04/11/2019

Clean & tidy.- beautiful roses surrounded the car park Bed not the best. Need to update mattresses & pillows The bathroom was clean & tidy. The kitchenette facilities were neat & tidy. The gym not great. A tiny stuffy room & out of order treadmill. Weights bench okay Staff extremely happy to assist in any way possible. Presentation overall was neath& tidy. I'd be happy to stay again- I'd byo pillow to ensure a more comfortable sleep however.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review, we are pleased you enjoyed your stay with us. The treadmill has been fixed and ready to go for your next visit. We look forward to seeing you again

"Could have been better. "

2
374kendalls, Sydney Olympic Park, Australia 23/10/2019

Clean, comfortable and spacious room. Food at dining room satisfactory. Dining room clearly had not been cleaned after breakfast when we had dinner and had not been cleaned after dinner when we had breakfast following morning. Probably a bit over priced as well.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to leave feed back, we have looked into why this was the case and put new procedures in place to ensure this dosent happen again. I hope we see you next time you visit Orange, Enjoy the rest of the weekend

"A bit of luxury "

4
Alicat2202, Mackay, Australia 10/09/2019

Have stayed here last two nights.Very comfortable and clean room .A large room and bathroom. Both nights I enjoyed Room service for tea Lovely meals Only down side I booked on Booking .com and requested a down stairs room due to my mobility issues The day before I was to arrive I was contacted to be told the type of room I had booked was upstairs.I was upgraded at my expense to a downstairs room Staff are all helpful and friendly

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thank you for your kind review, we are so pleased that you enjoyed your stay while in Orange, its always mice to be able to pass such lovely feedback onto the staff , we look forward to seeing you next time you are in town,

"Ambassador Orange"

2
User 27/08/2019

Hotel is out of town, lacks cleanliness (property if full of cigaret butts, soap, discarded tissues) in the general property area. Staff are not very engaging, particularly when you report issues. Generally, property needs a clean up and staff need some guidance.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, we apologise that you did not enjoy your stay. I will speak to the correct departments to ensure this is rectified.

"Comfortable and Convenient"

4
Eddie W, Perth, Australia 22/08/2019

It is located on the way into Orange from Bathurst and is easy to find. Rooms were a good size, bed comfortable and shower was hot. There is ample parking and the staff were all friendly, so all you need when travelling. Also well located and just short drive into the main town.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your lovely review, we are so pleased you enjoyed your stay

"perfectly cooked steaks"

5
bryan p, Brisbane, Australia 18/08/2019

situated on the eastern edge of town only a 2 minute drive to the center of the CBD, and shopping area also restaurants, etc. clean and tidy also the bed pillows were so comfortable, no noise, very relaxing place. the restaurant is well priced and a fair selection of foods at both breakfast and dinner, the steaks are cooked on a grill which gives them a fantastic flavour the meat is tender and a good size meal portion for the price well done.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your lovely review, we are so pleased you enjoyed your stay. We hope to see you again next time you are in town.

"Disappointed "

2
michellepZ3955VP, Umina Beach, Australia 18/08/2019

Arrived this afternoon after driving for most of the day. Stayed here when it first opened 2005. Was fantastic,that was then,this is now. Bathroom hasn't been cleaned properly since god knows when. Didn't realise till I went to have a shower that we have 1 towel. 1 face washer. Lucky we are a couple. Went to make a coffee and couldn't find a teaspoon. Husband said he saw one on a table outside. In pyjamas creeping around to get a teaspoon. Comfortable bed. Good soaps and toiletries. Very sad. Such a lovely motel years ago.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, we do apologise that you did not enjoy your stay. This is defiantly not the standard that we keep her at the Ambassador and we have spoken to the correct departments and put new procedures in place. I am pleased that the staff refunded you in full on departure as we are as disappointed as you are. I do hope we see you again here next time you are in town so we can ensure you receive the superior service that we offer.

"Comfortable stay"

4
855jesst, Sydney, Australia 04/08/2019

We stayed at room 11 which can accomodate 5 people. Nice clean big room with small kitchen where you can make a cuppa or microwave your food. Bathroom is OK with all the necessary amenities (clean towels, shampoo and soap bars). The hotel also has pool so nice for summer I'm sure. Reception was friendly.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property. We are so pleased that you enjoyed your time with us and hope you have the opportunity to stay with us in Summer so you v=can try the pool out.

"Perfectly adequate"

3
David W, Merimbula, Australia 29/07/2019

It is adequate, without being memorable in any way. Service was good, the room was extra large and clean. Furniture included a two seater lounge which was welcome, but generally all the furnishings are starting to show their age. It has been cosmetically refurbished at some time (repaint) but the bathroom is old and shabby. Whilst the bed didn't look inviting, it was actually reasonably comfortable. Given how cold Orange can get in winter, the heating was very adequate. The motel section is also a reasonable distance back from the highway so traffic noise was virtually unnoticeable. Please note, however, that the location is a couple of km from the CBD and it is a drive to most places, rather than a walk. It has in inhouse restaurant which we used on our two night stay and i must say that it was reasonably good with an excellent choice, good presentation and reasonable pricing. Well done!

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review, we are so pleased you had a nice time here and we look forward to seeing you next time you are in town

"Handy location, good value for short stay"

5
User 27/07/2019

We chose this hotel because of its proximity to the hospital where we had an appointment the following day. Our room was well priced and suitable for our needs. This is my second appraisal of your establishment. I had written many glowing things and cannot think of any more. Two hundred words is toooooo much.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your lovely words. We are so pleased you enjoyed staying with us. We look forward to seeing you again next time your in town

"Nice big room"

4
Lizette A, Sydney, Australia 21/07/2019

The room was very large large and spacious enough for a child to run around. It's good for family stay. However the bathroom needs a bit of a overhaul and more detailed cleaning as the grout on the shower was brownish and one of the coffee mugs still had some sort of white foam on it....

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for leaving a review. We are pleased you enjoyed staying with us. Thankyou for bringing those details to my attention I will be sure to follow that up. We look forward to seeing you again next time you are in town.

"Unhappy"

2
51SueF, Cobar, Australia 12/07/2019

Booked this hotel on line because it said it had a restaurant. No mention that it is closed on Sundays and Public Holidays until I asked about the restaurant at check in. There is information in the room but that doesn't help when you book on line. Very disappointed. Would not have booked if I knew the restaurant was not open. Worse was to come. The bed was the worst I have ever slept in. The air conditioner remote had to be held down beside the bed to have even a chance of being able to read it. Won't stay here again.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property I am sorry that you didn't enjoy your stay. Thankyou for bringing to my attention the incorrect information on our website, it should say closed Sundays and Public holidays. I will have this corrected immediately. I do hope that you ill consider staying with us next time you visit Orange as I would like the opportunity to show you that we are a great property.

"Winters night"

2
User 10/07/2019

I arrived at 8pm and had quite a wait before being assisted. Directions to the room were vague but I went out into the night and eventually found the room. It was very cold and uninviting but large and clean. The furnishing were old and outdated. The bathroom old. It was a basic motel room and absolutely not worth the cost however accommodation in Orange is at a premium. I was dismayed to pay such a price for what was provided.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, I apologise that you did not enjoy your stay with us. I sincerely hope that you will consider staying with us next time your in Orange

"Could be Better"

3
HughR180, Woonona, Australia 05/07/2019

We booked a 3 night stay in early June 2019. Our booking was made through a 3rd party and was for a ground floor King Spa Suite. We chose that room as we were travelling with a 9 month old baby so needed a bath and wanted to avoid stairs. Unfortunately at check in we were allocated an upstairs suite with no bath. After questioning reception staff we were advised that we could transfer to a suite with a bath the following night. As we had to set up a portacot and other items for our baby we declined the offer as we didn't have to repack and then unpack again the following day. The hotel staff claimed that the 3rd party booking site was to blame. We have not had this claim verified. The room that we were allocated was very spacious and quiet, which certainly suited us. The bed and living room were comfortable and the bathroom facilities were adequate (sans bath, of course). The housekeeping left a bit to be desired - two examples being that one of the bins was left unemptied and an unfinished glass of red wine was emptied into the sink but not washed down the drain. Food ordered through room service was tasty but we did have to ring to check on our order on one occasion as it took a substantial amount of time to be delivered. This was apparently due to the volume of orders being experienced at that time. The onsite breakfast was okay but it's worth noting that Orange has a number of cafes that serve delicious food and far better coffee than is offered here.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, we do apologise that your stay didn't seem to be as it should have been. We do hope you enjoyed your time on Orange and hope to see you again.

"Pretty in pictures, looks are deceiving"

2
User 15/06/2019

The room itself had been done up and the bed was comfy but that's where it stopped. The bathroom had mould in the shower, the toilet seat was not on properly, the heater wasn't working properly to start with and it maybe due to the dirty filters and there was rodents in the wall. All was made note of to reception upon departure with little care and uninterested sorry.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, I apologise that you didn't enjoy your stay. New procedures have been put in place to ensure things aren't missed in the housekeeping department. We looked into the noise in the wall and it would appear a bird had made its home in there but we have relocated it and are hopeful it will be staying away. Thankyou for bringing this to our attention and we hope we see you again next time you are in Orange.

"So Close to Excellent..."

4
User 05/05/2019

Stayed for 2 nights recently. The complex is neat and tidy and set back from the road. Plenty of off street parking. The staff are friendly and greatly assisted us with taxi bookings. The rooms and bathrooms are large and nicely furnished but could be a little cleaner. The bathroom, in particular, had a wonderfully large spa bath but really needed a new toilet seat and the shower needed a little bit of a clean. If these aspects are addressed, I would definitely give the Ambassador 5/5.

"Most uncomfortable bed I have ever slept in."

2
4-Love-to-Travel00, Caloundra, Australia 08/04/2019

We stayed in a King Room for 3 nights. A lot of places where booked for the food and wine festival. The room was large and fairly clean. The complex was neat and tidy. But the BED was seriously the worst bed I have ever slept in. Noisy, springs poking you, rolling into the middle. Terrible for the price you pay a comfortable bed is a must. I will not be back. Such a shame, because with a little more cleaning and a comfortable bed, this place could be brilliant.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, im sorry you found the bed uncomfortable, I have changed the mattress to ensure that everyone has a good night sleep. Thankyou for bringing that to my attention. I hope we see you next time your in Orange,

"Friendly, clean and comfortable"

5
User 29/03/2019

We usually stay at the Accor Ibis in Orange but it wasn't available for this weekend so we opted for the Ambassador which is just next door. We were met with a smile, checking in was a breeze and we were pleasantly surprised by the size and decor of the rooms. The pool was clean and the receptionist was very helpful. Breakfast in the restaurant on Sunday morning was family friendly, lots of tasty options and relaxed. Highly recommend this property.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for your kind review, we are so pleased you enjoyed your stay with us. We hope we see you again next time you are in Orange

"Ordinary "

3
Ozzitraviller, Victoria, Australia 19/03/2019

We stayed for 3 nights. Has good and bad points, I'll tell you good first - great size rooms, bed comfortable, tv big, bathroom huge. Now bad points - housekeeping very lazy, arrival no soap, no mattress protector, also no wine glasses - strange so I went to reception to get one and she said sorry we have a wedding on so we had to get all the wine glasses from the rooms OMG I thought your kidding - she did find a spare for me. 1st day ideal opportunity for housekeeping to clean their act up, but no unfortunately they couldn't even be bothered to empty out the bin and didn't realise we had no soap to replace and made the bed again without noticing to put a mattress protector on. Day 2 same as above but bin was emptied. Day 3 YAY!!!! We had soap, bin empty but still no mattress protector, in fact housekeeping failed to see we needed a mattress protector for 3 nights!! We checked out and I told receptionist she wS lovely and said oh no we have new ones! but too little too late for me!!!! Your work team had 3 days to realise we didn't have one and not good enough, I wouldn't stay here again. And before you ask why I didn't tell reception about all these mishaps when they happened - I shouldn't have to - if they not on the ball then too bad you get a bad review!!! Plenty of other places in Orange to stay so my advice go to them!!!

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, I would like to personally apologise that your stay wasn't as it should of been. I have spoken to the housekeeping department and have put new procedures in place to ensure this dosent happen again, unfortunately we are training a lot of new staff at the moment so this had obviously slipped through the cracks but at no means is this an excuse. In Regards to the wine glasses a delivery didn't show in time and we had to borrow from a couple of rooms, once again I sincerely apologise. This is defiantly not the experience we would have hoped you had with us so I would like the opportunity to right the wrongs on your next trip to Orange. Please feel free to contact the office on 0263937500 next time you are heading to town as I would like to personally take care of your booking. Kind regards Renee

"Nice place to stay"

4
laurenmareewright, Canberra, Australia 05/03/2019

The Best Western Plus Ambassador Orange Hotel was a suitable place to stay for our overnight stay in Orange, as it was located on the Bathurst side of Orange, which is where we were through the day, only taking approximately 30 minutes to get to Bathurst, so was convenient for our stay.

"Clean, comfortable and friendly"

5
User 04/03/2019

Check in was quick, receptionist was friendly and very helpful and helped with options for meals and feedback on the circus which we had booked to see. We weren't disappointed. The pool was clean, not heated but okay once we were wet. Rooms are spacious, clean and well appointed and breakfast was great. 7 year old asked for something not on the menu and was so happy when it was served. We will stay here again for sure.

"Clean and economical"

5
Geoff U, North Richmond, Australia 03/03/2019

The second floor room was very neat and tidy with ample room for two people. The refrigerator was clean, cold and well stocked. The price for the deluxe room was excellent and even had an extra bed. Staff were very courteous and helpful. Highly recommend Best Western Orange

"Lovely well appointed rooms"

3
rkca56, Cowra, Australia 28/02/2019

Stayed here and possibly would again. Not happy about price gouging when an event is on $145 pn night which then goes up to $200+ in Jan 2020. (Elton John concert) Rooms are large and suitably furnished.

"Overpriced and underperforming"

3
Alastair B, Dee Why, Australia 22/02/2019

Large and comfortable rooms spoiled by little attention to detail. Four cups with two saucers and one teaspoon is inadequate when paying $170 per night. No tea towel. Dust on chairs. Slow check in. two kilometres from town. Nice buffet breakfast was included but you had to pay extra if you wanted a proper coffee.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, I would like to thankyou for bringing these issues to my attention, I will be discussing these with the correct departments to ensure that they are taken care of. I sincerely hope that we see you again next time you are in Orange so we can show you the superior service that we have to offer.

"A nice place to stay!"

5
User 12/11/2018

Rooms are large and comfortable, probably the closest accommodation to the airport on the outskirts of town. They are renovating one of the blocks, so looking forward to upgraded facilities next trip!

"Comfortable "

4
RVESydney_Australia, Sydney, Australia 21/10/2018

Convenient location although not in centre of town. Rooms spacious, renovated and comfortable beds. Useful to have kettle, toaster & large fridge. Breakfast was included but was basic. Extra is charged for cooked items or a decent coffee.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property, we are pleased you enjoyed your stay with us, There are some great events coming up in Orange so I hope we see you again soon

"Quiet and comfortable"

3
DRAGONLADY1043, Wagga Wagga, New South Wales, Australia 10/10/2018

Our room was spacious and comfortable. The bed was quite good. The room service meal was OK but not great. The WiFi was also good with no dropouts and reasonable speed. Good gym and good parking. Overall not to bad.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property. We are pleased you enjoyed your stay with us and look forward to seeing you again next time you are in Orange

"Great place to stay, just on the Sydney side of Orange."

4
Dee H, Sydney, Australia 03/10/2018

Stayed here for 2 nights recently for a catchup with friends. Good quality room, reasonably priced. I found the bathroom more than adequate, I chose the double bed, very comfortable !(double and a single) Parking excellent! Staff were fabulous for me, they could not do enough to help/assist. Restaurant really super quality food, and most certainly you were not hungry at the end of the meal! Hardly had room for dessert, although (of course) just had to try some of the tempting delights! Happy to stay here again.

"Clean and well located accomodation"

3
User 03/10/2018

Neat and tidy room (ground level - room 31) with double bed, single bed and also it appeared to have a fold out couch. Room spacious and included desk and dining table for two. Kettle, microwave and fridge (mini bar) also available. Room quite dated but in reasonable condition. Bathroom toiletries basic - soap, shampoo and conditioner, shower cap. Towels need upgrading, some work and frayed. Wifi worked well to stream shows on iPad. Parking right outside door which was a plus, however if you want a sleep in, there is quite a bit of noice from people walking about and packing cars etc. Perhaps try and upstairs room. Reception staff friendly and helpful.

Ambassador m, Manager at Best Western Plus Ambassador Orange, responded to this review
Thankyou for taking the time to review our property. We are so pleased that you enjoyed your stay with us. We agree that the rooms are looking a little dated so are excited to say that they are getting a make over in November, we cant wait to see the end result. We hope we have the opportunity to show you the changes next time you are in Orange

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.