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Oak Forest, Etats-Unis






2  Adulti0   Bambino

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Best Western Hotel Chicago Southland, Oak Forest

4375 Frontage Road, 60452-4628, Oak Forest, Etats-Unis - Vedi su una mappa
Best Western Chicago Southland - Area esterna Il Best Western Chicago Southland è situato nel centro di Oak Forest. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western Chicago Southland dove potrai trovare un ottimo servizio clienti e sistemazioni comode, accoglienti e convenienti. Dal Best Western® Chicago Southland potrai raggiungere facilmente numerose attrazioni locali, negozi e ristoranti di Oak Forest, Illinois, e dei dintorni.Il villaggio di Tinley Park, Illinois, e il centro convegno di Tinley Park si trovano nelle vicinanze dell'hotel. L'Hollywood Casino Amphitheater ospita spettacoli di livello internazionale ed è una delle attrazioni più visitate dai nostri ospiti. Il Chicago Gaelic Park, situato nella città di Oak Forest, rappresenta una vera e propria oasi di pace rispetto al trambusto della città.Questo hotel BEST WESTERN gode di un ottima posizione rispetto al centro di Chicago, trovandosi a soli 25 o 30 minuti dai ristoranti e dai negozi più centrali. L'hotel si trova in prossimità delle Interstate 57 e 80: potrai approfittare della pace di una zona periferica e raggiungere in pochi minuti il centro di Chicago.Potrai approfittare di numerosi confort, a prezzi incredibili. Le nostre camere sono dotate dei servizi più moderni. Non scordarti di gustare la nostra colazione gratuita, che comprende piatti caldi che cambiano ogni giorno tra cui uova, salsicce, crostini con sugo di carne e panini, nonché piatti serviti tutti i giorni, tra cui waffle, frutta, pasticcini, cerali caldi e freddi, yogurt, succhi di frutta ghiacciati e caffè 100% qualità arabica.Chi si trova in viaggio per affari potrà approfittare della nostra struttura per riunioni, in grado di ospitare fino a 50 persone, nonché delle nostre camere esclusive, ideali per chi soggiorna nella periferia sud di Chicago. I servizi standard di tutte le camere comprendono microonde, frigorifero, televisore a schermo piatto da 32 pollici e accesso Wi-Fi a Internet gratuito. La piscina al coperto, la vasca idromassaggio e la palestra sono alcuni dei servizi preferiti dei nostri ospiti.Per il tuo prossimo viaggio nella "città del vento" prenota una delle camere spaziose del Best Western Chicago Southland!

Best Western

Hotel Chicago Southland




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Cassaforte in camera
    Cassaforte in camera
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 349 viaggiatori
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Qualità del sonno

"Stay away from this place!"

User 10/01/2023

The place is deplorable! It is very noisy, it is not clean, and it does not meet Best Western standards! Run away as fast as you can! The walls are paper thin. I was awakened at 6:15 by screeching children in the room next to me. I asked to be moved to another room. The lights didn't work in the next room the clerk showed me. The third room was quiet, but the shower curtain was pulling out of the wall and would not close. Thus the floor got wet because the shower curtain wouldn't stay closed. The sheer curtains had holes and rips. The desk chair literally looked like something that had sat outside in the garbage for weeks. There were marks on the walls. The elevator floor hadn't been cleaned in a long time. The decorative panels in the registration desk were pulling out of the wall. There were numerous potholes and depressions in the driveway and parking lot. There were odors in the hallways of people cooking in the rooms. I should have checked-out but the location suited my needs for this trip. But never will I ever stay there again!!

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Dear Ron, Thank you for offering feedback about your recent experience at our hotel. While we're glad our location was convenient for the purpose of your trip, we're sorry our accommodations didn't meet your expectations. Your comments are important to us, and we'll use them as we continually work to improve our facility. Kind regards and safe travels in the future. Sincerely, Team Best Western Chicago Southland

"Worst Best Western Ever"

crowcreeklakota, Milwaukee, Wisconsin 19/12/2022

Upon arrival you must turn up what seems to be a construction site with large chain link fence surrounding a very narrow road! The road itself is in much disrepair. 5 or 6 very deep potholes. That's just to get to the hotel. Asked how I could use my rewards points I've already earned toward my stay. Was told I have to do that online. Tried explaining to desk agent I attempted that during check in process but never saw the option to use points as part of my stay. Not sure if there was a communication barrier but she just kept telling me that my points for my stay will be added after my stay? Pool was out of service! Reported that the hair dryer didn't work to front desk at 7pm. Desk agent came to room quick but was unable to solve problem. Asked if when her colleague arrived at 11:00pm cold they come to the room? Room was not fully cleaned found m&ms on the floor. Tub had hair in it . Ceiling had what must've been balloons and streamers taped to the ceiling still. Refrigerator barely got cold. Housekeeping knocks on room door at 9:00am waking us up to ask “are we checking out today?” Ummm I thought checkout was noon? “ yea I just wanted to know?” I found this very rude and unprofessional let alone ignorant. Shouldn't the staff know which rooms are occupied and when they're own check out time is? Upon checking out I reminded the morning worker that hair dryer was inoperable. He said I should have reported! I said I did. He looked confused and said he'd look into it. No apologies nothing. Unfortunately my worst best western experience ever. Will post same review to other sites if no response from corporate on this one.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
What you have described is not indicative of the quality stay we strive to provide our guests. That said, we will surely review your concerns and make improvements going forward. Please accept our apologies for not meeting your expectations as well as our high standards. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar. Sincerely, Team Best Western Chicago Southland

"Don't waste your time or money"

User 04/12/2022

This was the worst hotel I have ever stayed at. Our room was drafty and couldn't figure out why. We turned up the heat and it was fine at first but we still felt a draft. I checked the window and noticed the piece that locks the window was broken so the seal was not keeping the draft out. There was a water bottle on the window sill and who knows how long it has been sitting there. There were some cobwebs in the corner of the ceiling. If that was not enough, there was a group of people in the room next door who were inconsiderate to others. They were loud and obnoxious. At one point they were verbally yelling in the room and outside near the windows. Management did nothing to stop this in consideration for other guests. It's obvious they didn't care. I should have done more research and that is on me.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Dear Mel, Your comments are important, and we appreciate your reaching out about your experience. We are committed to providing an enjoyable experience, and we will be sure to use your comments to help us improve going forward. It is our hope that you were still able to enjoy your time in Chicago, and we hope for a future opportunity to show you a more enjoyable experience. Sincerely, Team Best Western Chicago Southland

"Get What You Pay for."

RobF379, Kentucky 13/11/2022

I booked on another booking site and chose the cheapest 3 star hotel. This is not a 3 star as that site had it rated. My guess is that this is not a corporate run hotel, probably family owned and operated. Overall, it was clean for the most part and the bed was somewhat comfortable. The shower curtain was covered in mildew. The shower and bathroom sink drains were very slow. Also, with a cheap hotel comes guests who aren't respectful to other guests. Loud music next door and had the TV on all night. The hotel has paper thin walls so even a TV at a normal volume is heard through the walls. Same with people talking and the guests walking in the room above me. Oh well, lesson learned and I got home today and took a nap to make up for the time awake during the night.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Though we are pleased to hear that you appreciated our dedication to cleanliness and comfortable beds, we regret that other aspects of your stay fell below your expectations. Please accept our sincere apologies that our accommodations failed to impress you. Rest assured, your concerns are important to us and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to impress and change your perceptions. Sincerely, Team Best Western Chicago Southland

"Not a happy traveler"

nunezem74, Rockford, Illinois 01/11/2022

Unless you're a senior or veteran is the only way to get a decent rate, even tho the rate is still to high for the condition and location of the hotel. Hard to find off the interstate, not friendly staff, hard to understand staff, pool not working or available to use, even tho it was advertised on their website.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with our accommodations and service. While not a typical occurrence for our guests, your comments are important as we continually work to improve our facility and interactions with our patrons. Given another opportunity, we hope we can host you for the stay you expected. Sincerely, Team Best Western Chicago Southland

"Good value but understaffed, broken appliances, slow internet"

User 09/10/2022

This hotel had a new wing under construction during my stay. Furniture for the new rooms was being delivered constantly - the moving van parked directly under my room window. Despite the minor inconvenience, all were very polite and apologetic for the disruption. 2 broken appliances in my room: coffee maker's brew tray was missing and the microwave turntable didn't function. I informed the younger Indian gentleman at the front desk during my very 1st night and requested that they be switched out with appliances that functioned, but this was never done at any time during my 4 night stay. I went to lobby for use of dining area's microwave and coffee (which thankfully was kept full all the time, thank you!). I tried accessing the internet in the business center but the connection was terribly slow and the print function was not possible. I needed some documents to print and take with me to my business function later, so this was very disappointing. I feel the appliances switch was maybe not possible because I witnessed that they only ever seemed to have 1 person running the front desk. If that person can't leave their post at the front desk, how are errands needed around the property supposed to be address. BW needs to have at least 2 people on property at all times to address customer issues.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Thank you for taking a moment to reach out to us. While we're excited that our excellent value was a highlight of your stay, we are distressed that the same cannot be said about our service and amenities. Guest feedback is the foremost catalyst for beneficial change, so rest assured that we will use yours to guide our efforts. We hope you will allow us another opportunity to provide the seamless experience we know we are capable of delivering. Sincerely, Team Best Western Chicago Southland

"Very bad hotel"

User 07/10/2022

Very dirty,be sure to check the house keeping before you unpack.Ants were crawling on the night stand and bed.Budlight beer can left in the room.And the room wasn't ready when I got there. Waited an additional 45 minutes.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Dear Imanuel, Thank you for taking a moment to share your thoughts. What you have shared is a poor reflection of the standards we adhere to, and we will use your feedback to improve for the benefit of our future guests. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it. Sincerely, Team Best Western Chicago Southland

"Travellers beware"

Alkingeorgia, Dallas, Georgia 29/09/2022

Just because it is a best western hotel it is not best western quality! The morning front desk staff is rude and has no customer service skills. The breakfast is OK but please do not have a weekend stay because this hotel has one cook and if she takes a day off so does the hot breakfast. If they try to put you in room 122 demand another room unless you like sleeping on springs, do not need a hair dryer and love to look at the flame patter that shines thru the dry rotted curtains. Worst Best Western I ever stayed at At least at Motel 6 they will leave the light on for you!

General Manager, General Manager at Best Western Chicago Southland, responded to this review
It is our mission to provide guests with the best experience possible. You can be confident that we will discuss your comments to ensure that we provide a stay that reflects the high standards we have in place. We know we can do better and welcome another chance to prove this. Sincerely, Team Best Western Chicago Southland


User 19/09/2022

I would never stay here again my bedsheets weren't changed from the last guest good thing I saw stains on the sheets or I wouldn't of known. Guests next to me were smoking we had a horrible stay. I wouldn't recommend

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Thank you for your feedback on your recent visit. At this time, please know that we place great priority on ensuring our accommodations are in top condition and that our guests are comfortable and happy. Our accommodations are all non-smoking, so if you ever encounter something that doesn't seem right, we ask that you let us know right away. We would love nothing more than to improve your perceptions and hope for another chance to impress you down the road. Sincerely, Team Best Western Chicago Southland

"Hated it"

User 25/08/2022

Ants in room, lumpy mattress,wallpaper peeling tv had a green line though it, bathroom sink leaked, breakfast was cheap, hotel was not located around anything, in back, dusty road., breakfast staff was quick to end breakfast and clean up before time was up.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about the amenities and breakfast as well as for any issues with unwelcome visitors. Feedback like yours helps us improve, and we'll look into your comments further. Should you be in the area again, we'd be grateful for the chance to provide you with more suitable accommodations. Sincerely, Team Best Western Chicago Southland

"Awful Awful Awful did I make that clear AWFUL!!"

carolfourier, Toledo, Oregon 19/08/2022

Arrived for a 6 night stay because of family conditions. I regret having to spend the hundreds of dollars on a dump. Front desk rude-all shifts, no clean towels for four days, no in room or breakfast (?) coffee, intermittent wi-fi, improper use of handicap parking by motorcycles . Construction all around played havoc on car

General Manager, General Manager at Best Western Chicago Southland, responded to this review
Dear Carol, The issues you raise are important to us. Please accept our apologies for any issues with the service and amenities and any difficulty with the WiFi and parking. Feedback like yours helps us improve, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodations. Sincerely, Team Best Western Chicago Southland

"No Bathroom Door"

User 09/08/2022

Was supposed to stay 3 nights, only made it 1. Check in was fine, the young man at the front desk was pleasant and got me checked in quickly. Upon checking the room it was okay, no trash or stains on the linen, TV worked. Left and came back later and when my daughter was going to use the bathroom she asked me where the door was-the bathroom had NO DOOR! Who would think to look for a door? Called the night manager and was informed it was taken off to accommodate a previous guest, but why wasn't it replaced? Unacceptable. And she couldn't give us another room because the hotel was full. Next morning…breakfast was ended well before the designated time, so no breakfast. Getting ready to shower to head out for the day and my daughter unfolded towels in the bathroom-one had hair in it, another looked like someone cleaned a tire with it. Shower made a horrible noise, sink backed up, on top of the bathroom not having a door. At that point I decided we weren't staying another night, thankfully it was before checkout so I didn't have to pay for another night. The young lady who checked me out was pleasant, no issues there. Checked out and booked at the Wingate in Tinley, completely different feeling and experience (sitting here now typing this review). I like BW hotels and have never had this experience and am very disappointed, shame on the owners for the condition of this location. Even though it was less than $100 per night, customers deserve better, we aren't staying for free. I was furious thinking about how the condition of this hotel show how much the owners value customers and I guarantee if it were a different clientele, this wouldn't happen. I can afford to stay elsewhere but didn't want to spend $150+ a night for a room we weren't going to be in much but no matter how much the room cost, do better. Owners/management, make sure your cleaning crew uses different towels to clean, make sure all of the rooms have bathroom doors, paint the rooms, clean the headboards, and just give us the 5 star experience we deserve no matter how much we pay. I said I wasn't going to complain about the $100 I spent for a room with no bathroom door, but the more I think about it I want a refund! I plan to contact the corporate office so they can put some heat on the owner of this location, it doesn't do the BW brand justice. Do better.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
We appreciate you taking the time to share your thoughts regarding your recent experience at our property. It deeply saddens us to hear we failed to provide the enjoyable experience we're accustomed to delivering our guests; it seems we have some room for improvement! Please accept our sincere apologies for the unfortunate oversight with the bathroom door and that there were no other rooms to accommodate you and your daughter. We will, of course, address all the concerns you raised internally to review where we need to be doing better. Your feedback is important and allows us to continually review and improve guest enjoyment. Thank you for your valuable comments and, given the opportunity, we would like to provide the stay you were expecting and deserved. Sincerely, Team Best Western Chicago Southland

"Strange venue, very nice people."

lanningr2016, Portland, Oregon 13/07/2022

Imagine a 30 y/o hotel being parachuted into a permanent industrial park construction zone. But google maps gets you there OK. Helpful and friendly staff. Clean and well-appointed rooms. Decent breakfast. Cajun seafood takeout 3 minutes away. Oasis in an urban wilderness.

General Manager, General Manager at Best Western Chicago Southland, responded to this review
We are thrilled to hear that you found an oasis in a concrete jungle at Best Western Chicago Southland. It is amazing to hear that you enjoyed everything from our hospitable staff to our clean, cozy accommodations. Thank you so much for the review. We look forward to welcoming you back again soon. Sincerely, Team Best Western Chicago Southland

"Terrible hotel"

User 03/06/2022

Would not recommend this hotel to anyone. Not worth the money. The room was somewhat clean but the bathroom door was coming off the hinges. The bed was like sleeping on a concrete slab. The pool was closed for repairs, which was not communicated to us until we checked in. We were not aware that we would be staying in an industrial area. Worst hotel I have EVER stayed in!

General Manager, General Manager at Best Western Chicago Southland, responded to this review
We appreciate your constructive feedback. Conveniently situated in a quiet area near I-57 and I-80 and just minutes from downtown Chicago, we're sorry if our location wasn't what you expected. Rest assured, our maintenance team will be addressing each of your concerns so future stays are even better. Thank you for being our guest, and we hope to have another chance to change your perceptions. Sincerely, Team Best Western Chicago Southland


User 24/05/2022

HORRIBLE! Incorrect hotel amenities listed on Wasn't told about maintenance until AFTER check in. Manager refused to credit/refund room although this was brought to immediate attention (within 20 mins of arrival, checked out immediately after) Dirty linens in front of hotel room door, broken bathroom fan, flies in room and side entrance door was propped all the was open for “air flow” into the hotel. HUGE security issue!

General Manager, General Manager at Best Western Chicago Southland, responded to this review
We appreciate you taking the time to reach out and notify us of your recent visit to our property. It greatly saddens us to hear we failed to meet your expectations and you decided to check out shortly after your arrival. Please accept our sincere apologies for any issues you experienced with your room; we encourage our guests to alert our front desk team of these problems and allow us the opportunity to find a solution. We will certainly address the concerns you raised internally and work together to ensure these are improved. Thank you for sharing your thoughts as this allows us to see where we need to be doing better. Sincerely, Team Best Western Chicago Southland

"Nothing special about Best Western Oak Forest."

DerekS911, DeKalb, Illinois 19/02/2022

This BW is listed 3 stars. It should be 2 stars. Not too many services are available, even considering a pandemic. I concur with many of the recent reviews. The hard to find driveway leads to a tiny parking lot. Staff almost cares about guests. Most of the interior smells like cigarette and marijuana smoke.

"Bad customer service"

User 29/12/2021

Horribly rude and unhelpful staff. Couldn't get an extra pillow, a bandaid, or a small piece of scotch tape. Was told NO, thats it, just no. And pool was down and didn't know that when making reservation.

"Very quiet"

charmodi, San Antonio, Texas 21/11/2021

The hotel was very quiet and peaceful. The rooms were priced high considering everything was pretty much closed. Pool, breakfast, jacuzzi. The entrance into the hotel was a little wonky you couldn't tell if you were going in the right direction (construction gates). There were bugs around the toilet and toilet paper that was half used. Bed was comfortable everything else worked fine (fridge and microwave). The hotel isnt close to any gas station not walking distance so stop before you come here

"Needs a Pick-Me-Up"

vrangel3323, Abilene, Texas 04/10/2021

Upon arrival, there was construction around the hotel. We were lucky to have parking both nights we stayed at the hotel as the construction seemed to have limited parking spots. The AC unit was extremely loud and kept us from getting good sleep, and it smelled of mildew. There was signs of hair and mildew in the bathroom, so cleaning crew wasn't doing a great job. There were burnt out lightbulbs, no decor, no extra pillows or blankets and our tv was broken. I only brought the issue of blankets and the tv up to the staff, since we were only there 2 nights. The staff was amazing. They didn't make us wait for assistance or make us feel bad for asking. I don't think it is the staff to blame. I think this location is probably ignored by the actual management and the higher ups and they are not providing the staff with enough resources to run a high quality establishment. My complaints are little, there weren't any huge problems or things that could not be resolved, but it was enough for me to avoid a best western stay in the future.

"Congratulations . . . you are the worst hotel"

sw_swim, Milwaukee, Wisconsin 07/09/2021

Paid $200 for this dump. Weed being smoked everywhere, I mean everywhere. Cigarette smoke smell wherever the weed smell didn't overpower you. The place is advertised as a non-smoking property but is clearly where management sanctions Saturday night smoking parties. Don't expect any services either. Cleaning, breakfast, lounge area, etc. all closed due to "Covid" - I think the pool might have actually been open but I wouldn't touch it. Some kind of bloody boogers were wiped on the bathroom wall. Cigarette buns on walls and fixtures. Parking lot covered in beer cans in the morning. Junk stacked up in common areas, which are all closed for Covid anyway. Looks like a combination of a construction zone and a trash dump. Congratulations, you are the worst place I stayed all year. Might have been appropriate for $45, but not $200

"Not up to standards"

Todd H, La Crosse, Wisconsin 31/08/2021

The room smelled musty and there were stains on the carpeting. There was a horrible smell of marijuana in the hallway at all times. Had to switch the input on the TV every time it was turned on so we could watch it. Top of the shower insert was cracking/peeling, fan in the bathroom was dirty and the plug in the sink was missing. The breakfast area was closed due to COVID19, however there was a whole bunch of equipment stacked in that area. Only a few parking places available.

"Way overpriced"

User 02/08/2021

No USB plugs in the room. I asked for a USB plug adapter, but they did not have any. The ice machine on my floor was broken. I asked for an extra bucket, but was denied. The paint was peeling in the bathroom. The towel bar was broken. The other guests were loud and obnoxious, several with their doors open. I paid over $200 for one night. I do not recommend.

"Just plain bad. The worst."

MMBarnes, Grand Rapids 26/07/2021

Unbelievable how bad this hotel could be! Bad things: Bad location through an industrial maze. Parking lot is full of potholes. No breakfast.  Elevator floor was super sticky. Stains in carpet. Dirty walls. Stained thin rough white bath towels. Filthy stairwell when using the stairs.  People hanging out out front. Smoke and/or weed odor in the room with 250 cleaning fee if you smoke oddly enough. Stopped up bathroom sink. Fan cover hanging down in bathroom and only secured with a screw. Dirty furniture. Super small mini fridge. Dirty coffee maker. Bathroom smelled like mildew and had dirty walls and peeling paint. Sagging mattress that squeaked. The front desk person tried to help with the smoky room by spraying lemony smell in the air conditioner. No other rooms available and after alot of back and forth he offered a discount. Good things: iron worked- maid was nice- sheets were not stained. 12 noon checkout. I left.

"Hotel from Hell"

User 16/07/2021

Hotel rooms were extremely dirty with many broken items in the rooms, such as refrigerator, bathroom door, dirty counters, curtains, carpet, cigarette burn holes in bed covers, broken thermostats, etc

"They lied and my room was nasty unfriendly and rude service very expensive to receive nothing"

User 11/07/2021

I will not return ever I will spend my money somewhere else they lied the room wasn't clean they told me the pool was open but wasn't price was ridiculous customer service was rude no breakfast just overall very disappointing

"Very Dissatisfied"

User 06/06/2021

The walls,, carpeting, outside bottom base of the toilet were all dirty. The bathroom door was warped and dragged the floor and would not close without making a loud noise. 10 or 12 motorcyclist stayed overnight and parked along he front of building, where my room was. Awakened before 6 am due to the loud noise of them leaving. Stayed there 3 years ago and it was fine, but it has totally gone down hill. Also there was a smell of weed /skunk in the lobby.

"We couldn't get ourselves to stay"

User 11/04/2021

We pulled into the parking lot to people sitting in their cars smoking weed. They appeared to live at the hotel. We waited for a man to check us in and out he came, taking his time while dragging his flip flops across the floor. There was no explanation of check out, bfast plans, or any amenities. We got to the room and it didn't smell clean. The walls, ceiling, furniture was stained and nasty. So.e spots looked cleanable if they just would have put some soap and water on it. We immediately found a brand new hotel to stay in (Springhill Suites), much closer to our destination, for the same price. NOT recommending this hotel. Ever.

"Quick reservation thru system for family emergency"

kmshook2021, Batesville, Indiana 25/03/2021

My review is of a former hospitality industry employee. I worked in the industry for 20yrs or so. INCLUDING at a different BW facility. So yes, I have something to compare standards to. Staff: I tried interact with all shifts in my stay at 1 point or another. The housekeeper I met with was a wonderful and professional young lady. Very helpful and a smile always. She would rate above and of excellent rating followed closely by the "night audit, security, front desk clerk gentleman. The others were friendly and professional with good attitude. NO ONE on the staff showed more attention to cell phones during our interactions which is rare in this day and age. Fr THAT alone they deserve commendation for. Facility: Unfortunately I must grade the facility in a worse state of repair and condition. Time, age, COVID, scheduling of proper upkeep is evident and lacking. From the busted planter at the entry to the torn up flooring in the elevator it is evident repair services were lacking. Turning of mattresses and rotation of the same is evident as the replacement schedule by a large and obvious sage in the mattress. Again, I must conclude that mattress replacement to be slowed by availability due to COVID restriction. The staffs professionalism and proficiency roves good management and service for a company that des in fact care to try be a better offering than is currently presented. Would I return?::Perhaps. But they would definitely need to replace their coffee for it to be more agreeable. I must admit it was perhaps the very worst part of my stay there.


User 23/02/2021

Hotel smelled like cigarette smoke when we walked in. At night, my son and I were sleep and a man walked into our room!! He was staring at my son. Found out that the front desk person somehow gave keycard access to the men next door. On the phone, The person at the front desk nastily said, "Ill take care of it". I jumped out of bed to see where the man went...he walked down the hall with his pants sagging saying, "I'm high as H***" and went into the room next door. The men next door then started slamming the door hard, loudly playing music, and smoking weed. The smoke came into our room and the hallway. I had to leave in the middle of the night with my son about 12:30am to find safe lounging. We are terrified and i never got a call from the manager.THEN, to my surprise, the hotel charged my credit card $250 and said we broke the TV. I'm pretty sure it was the man next door that I reported to the front desk since he obviously had access to my room. Never even got an apology AND they STOLE my $250 instead of doing a proper investiation.. UNREAL!!!

"I needed to call the police for service."

User 19/08/2020

Let me summarize. Uber dropped me off from the airport at this hotel. I go in, two lazy, rude receptionists were sitting at the lounge area consumed in their own personal conversation and phones, barely looked at me to tell me that there was no power, and that I needed to find another place to go. It didn't matter taht I had reservations and that I got no advanced notice. But that is not the issue. The issue is that they refused to do anything to help me find another place or get to another hotel. I explained to them I am new in the country and did not yet have internet coverage in that area to do my own search or get Uber. I asked if they could at the very least give me a phone number to a cab service that I can call. NO! These two receptionists refused to even give me a phone number to a cab for me to call. Hard to believe but absolutely true. And in a very rude and uncompassionate way I may add. Hospitality is the furthest place these staffers should be working. I was stuck. So what did I do…..I needed to call the cops to get a number to a cab service to pick me up. Thankfully I had talk service on my phone, otherwise I would have been really stuck, unable to call the cops or a cab. AWFUL, AWFUL STAFF. Very, very rude and unhelpful. I called the Best Western corporate office to complain, although I couldn't give them the names of those staffers because when I asked for their names so I can complain about them they refused to give me their names, and then proceeded to call the cops ON ME claimning that II was herring them. UNBELIEVABLE.

"Refused to refund money taken 'AFTER" cancelled reservation"

User 11/07/2020

I had to cancel my travel due to the Covid-19 problem and the mayor of Chicago banned travelers from Florida. My wife has been calling the hotel on a regular basis and we are repeatedly told that management isn't at the property. I believe they are intentionally disregarding our attempts at communication. I'm in process of contacting Best Western corporate and my banking institution to file complaints.

Chirag Patel, General Manager at Best Western Chicago Southland, responded to this review
Hello Sir, The reservation was booked by third party and we had not received your cancellation request from them in our system. After reviewing your case we learnt that the reservation was cancelled within the timeframe allowed. But due to some technical error we were not able to see the cancellation. However we resolve the matter and issues the refund. And I would like to apologise for the inconveniences. I hope you would consider us when things open up safe and sound.


MzKeshia, Saint Louis, Missouri 27/01/2020

My rooms was spotless. The front desk was junkie. I don't understand why they have vending machines that don't work. But overall this is a excellent choice of hotel to stay at. I will stay here again.

"My stay was not impressive ."

841lynetteh, Dallas, Texas 10/01/2020

I was not Happy with the look of the room. It was no impressive at all. I had to ask house keep to change the sheets. I could hear the guest above me walking very hard and very loud. Parking was very limited.

"Great stay!"

aries9ldy, Saint Louis, Missouri 27/12/2019

Great stay in a clean comfortable room. Excellent room service and the staff offer great hospitality. The only problem was a broken elevator during our entire stay which was frustrating to have to carry heavy luggage up the stairs.


User 09/12/2019

I have stayed at this Best Western plenty of times, but my last stay was terrible. My bathtub was backed up without a maintenance person on staff, all of the ice machines had NO ice, all drink machines where empty and the front desk clerk where selling HOT can drinks at the desk, due to the plumbing problem I was given another room, but couldn't change because it wasn't clean so I have to change room in the middle of the night and I walk out the side door and tried to get back in using my key card and the door didn't work....

"Great place"

R2406DZrobertm, Greenwood, Indiana 29/11/2019

This Best Western is a great place to stay when visiting the south side of Chicago, Il. Clean rooms, nice indoor pool, plenty of parking, very friendly and helpful staff. Good free breakfast for guests.

"Great Breakfast Selection"

deesquared72, Markham, Illinois 24/11/2019

Next to pancakes, French toast is my favorite sweet breakfast. Izzy did a great job with them, especially adding powdered sugar on them. Ciara made some great omelettes and the apple juice was delicious. Both Cheryl and Mariah were helpful when I had questions at the front desk. Rooms were clean and had good amenities. Would stay again.

"Nice place to stay."

Darnell P, Lawrenceville, New Jersey 05/11/2019

My overall experience was good. The breakfast was great and the beds were comfortable. I have to state I had a two queen bed suite and the room was spacious. The mini fridge was not the cleanest but I travel with Clorox wipes so I took care of it. There were rips in the pillows of the couch. We had two phones in the room neither one worked, and there were marks on the walls that looks like something was there and they tried to clean it. The vent in the bathroom was packed with dust so much that it triggered my asthma. My husband cleaned it because when he went to the front desk that evening, no one was there.

"Hotel stay"

Culture56648797394, Fort Wayne, Indiana 29/09/2019

Dissappointing experience the hotel was nice but there was supposed to be a cook preparing omelets for breakfast till 9am, I went down for breakfast at 830 and waited till 9 I saw the omelet station setup but never saw a cook the entire time so I was stuck eating cereal , for the price of this hotel I only stayed here for the good breakfast and never received it, I was very disappointed


User 18/09/2019

We booked the room on Best Western app. Room rate was $125.00 per night. When we checked in, they tried to charge us $176.00. They argued that we were wrong on the price. We pulled it up and we were correct, $125.00 for the night. They then said they have a $25.00 incidental charge. I asked for what?. Incase we damage the room, you get it back when you leave. That does not make any sense. In our room we find pubic hair on the top of the toilet. Dirt under the vanity, mold on the ends of the shower handles. Closet door handles not mounted even. The room had double doors. The rest of the room appeared to be clean and the bed was comfortable. Shower water pressure was awsome. Contenetal breakfast was a let down. We arrived at 7:15am. They had biscuits and gravy but no gravy. Ask at front desk and was told he's working on making an omelet right now and will get it as soon as he's done. So I tried to make a waffle instead. The mix had big pink chunks in it. I asked the guy if they had regular in. He said right beside it where it says regular. So I tried the other side and got pink chunks aging. Turns out it was chunks of strawberry. So both sides were loaded with the same badger. Tried to get a cup of milk for cereal. Milk would it pour out. Had to remove lid to pour milk. Turns out the life was broken. So I asked the guy again about the gravy. He said it would be another 10 minutes. Two other guest asked as well. He told one guest that it would be fifteen minutes after I spoke with the front desk person again but no help. We were on a schedule so I left without breakfast and hit a drive through. When my son checked out. The front desk lady asked why I was upset, he explained why and we left. Date of visit was 9/14/2019

"Paper Thin Walls and Sunken Bed"

User 06/09/2019

First of all, let me preface my review by saying we love to travel and when driving we always look for a Best Western because we've always had good luck with clean, updated rooms and a good night's sleep. This hotel is in a weird location surrounded by both industry and businesses but the outdoor setting was quiet after dark. Only two stars from this traveler. The paper thin walls meant I heard the conversation of the couple next door and possibly other activities if you know what I mean. I think an elephant checked in above us on the second floor too. Besides that we settled into bed to find a VERY well worn hollow in the mattress on one side, which reminded me of the permanent hollow in the bed where Norman placed his dead mother in the movie Psycho. Just trying to give you a visual. This bed sucked! The two of us had to sleep in half the king sized bed until I fell down into the hole while sleeping. Due to the paper thin walls, we requested a portable fan from the front desk to provide white noise helping to block out what was coming from the other rooms. The breakfast was just ok. They offered freshly made omelettes (liquid eggs in a carton) and other items but there was no fresh fruit. The dining area was very clean and well kept but this hotel needs a bad update. Our room had a badly cracked sink and there were other worn areas of our bathroom. It's like they started to renovate and then stopped. Best Western, I'm surprised you put your brand on this one.

"Bad service and wrong room"

Stacy V, Markham, Illinois 05/09/2019

Front desk lady, gave us the wrong room knowing which one we had and didnt say a word to us about it being out of order until we went straight back up there. We purposely got this room for the jacuzzi to relax and unwind. I scheduled it 3 days in advance online. I should have recieved a call if I was unable to get this room and I would of went to a different hotel. I work 6 days a week 12 hrs shifts and was really looking forward to this stay. Front desk had a additude problem and should never speak to guest the way she did. Not only to me but the person checking in before me as well. Not satisfied for all this inconvenience.

"Great breakfast ok room"

family0f5stl, Saint Charles, Missouri 27/08/2019

Stayed here one night and the stay was not the best but not the worst. The staff seem very friendly but the hotel needs some updates all over. We stayed in a room with double beds and they were comfortable but seemed short. The room was small and needs to be repainted and the refrigerator was not level so they time we opened it everything moved. The best part was the made to order omelets they offered at breakfast.They had a nice selection of breakfast foods.

"Dont believe everything you hear or see"

immisty038, Onalaska, Wisconsin 25/07/2019

On the surface it might not look bad but look a bit closer the pop machines well there broke,empty and you will not get your money back if you loose it from anyone. There is a hole out front from where a bush was..dont fall. The chef? wears a glove for looks,the rooms are clean but dont look beyond the surface you might be grossed out,the staff will not help with anything not even so much as getting you a garbage bag, The rooms have very thin walls so whatever is being done in the next room you are going to hear. On the plus side the breakfast is good and like I said on the surface its very clean and there was no sign of bed bugs

"Do not recommend"

Inspire213273, Berkeley, Missouri 23/06/2019

Ice machine, vending machine, and elevator didnt work. Towels for 2 in room for 5. Slow draining shower. Housekeepers on phone in halls having inappropriate conversations set sheets and pillow cases on the floor because she didnt have a cart to put them on. She took them from the floor the "clean" guest rooms. Front desk staff not friendly. They appeared annoyed when asked questions or notified that they were out of cups at breakfast. Would not recommend.

"Worst BestWestern I've ever stayed at"

User 02/06/2019

First off Best Westerns are our first choice of hotels so when we found out a black of rooms were held for a family members wedding and for the price we jumped at it. But this location wouldnt let us have an early check in even though when we originally asked they said yes just call n we can have it ready. So we waited till after the ceremony to check in. When we got there it took 20 mins to check in which made us late for photos for the wedding. On Top of that the room even though it was cleaned it was cleaned half way.. we had toothpaste on the counter in the bathroom, the chair smelled like vomit and the comforters were stained. This was just our experience other family members had even more issues with this location but that's their story to tell. On a positive the beds were comfy and it's a good price.

"Unexpected...would return"

tluna491, Traverse City, Michigan 27/04/2019

We were attending a party on Cicero Ave. in Oak Forest and knew we needed an overnight place to stay. This place had reasonable (~$100) for one night, and we took it. Very nice lobby. Omelette station with free breakfast! Two stories with very long hallways. Clean. Somewhat sparsely furnished but all furnishings were current and clean. Mattress was not as firm as it once might have been, but that is the only modest complaint Except for one major complaint: the television picture quality. The 42" flat panel TV in the room does not have HD cable...just inexpensive cable so that for the basketball game we attempted to watch, the statistics on the screen and at the bottom scrolling were almost impossible to read. Charge me extra and give me an HD quality picture! Room had microwave, coffeemaker, fridge, AC/heat unit pretty quiet and efficient, and the maid is doing a nice job. Good wifi. Toilet when flushed seems to want to flush you down with the other contents.

"For $100 it was a good night sleep."

CAE4740, Brighton, Michigan 19/04/2019

After reading the reviews I agree that this hotel is difficult to get to and we drove through shady areas. However our parking was well lit and close to the lobby. The check in staff was polite and efficient. The room was clean. We slept good. The reviews about the empty ice machine and half filled pop machines were correct. The breakfast was one of the best I've had. The chef cooking omelette awas friendly and the food was delicious.

"Nice Place To Stay"

User 28/02/2019

I like this hotel. The rooms are comfortable, and it's been my experience that the bathrooms are clean with nice, hot shower water. The free breakfast is very edible with several options from eggs, bacon or sausage, biscuits, fruit, cereal . . . tasty! The rooms are a bit dated, but appears updating is underway. Nice place for sleeping and enjoying breakfast before hitting the road.

"Pretty Good for the most part"

Nomad54830767381, Kalamazoo, Michigan 25/02/2019

We choose this room last min, for a family trip. Overall it was a good experience, our room was very clean and comfortable. We were able to sleep in peace. no complaints there there was just a few things that I did not like. First the Wi-Fi information was not given to us at time of check in, the pool area had a very foul smell, kinda moldy. The free breakfast was good in the sense that they had plenty of options but it was quite cold and we were the first people there, also it had no seasoning at all, the food was so bland.

"Strange place for a hotel"

sueokad, Fort Wayne, Indiana 13/01/2019

It took a long time to check in. The elevator was not working the entire time we were there. They were putting in new carpet down the hallway we were staying on. It was a mess. We had to have help turning on the TV.

"Average Hotel"

neush8, Michigan 08/01/2019

Stayed one evening on a weekend. The hotel is on a frontage road, so it's a bit off the beaten path. It is currently undergoing renovations. We stayed on the second floor. The carpet was dirty and the room was showing signs of wear and tear, but again I assume it'll all be updated during the renovation process. The check-in process was easy and the hotel was very affordable. There was a lot of noise in the hallway until about 2 a.m. as the neighbors had booked a block of rooms and were going back and forth throughout the night and were pretty loud, but that's not the hotel's fault. This is just your average hotel. I've stayed in better but I've stayed in a lot worse!

"Better Than a Truck Stop"

User 08/01/2019

There aren't many places to stay in Southern Chicago, but if you can avoid this hotel, I'd try, at least for the foreseeable future. It's the little things: toilet seats not firmly attached (what a unpleasant surprise), heating/cooling units we couldn't control, TV remotes that didn't work (we went through 3), and really variable staff--some friendly & helpful and others sullen & clearly begrudging of our presence. But the room was clean and the breakfast quite acceptable. Good luck.

"Very aged hotel with rude and unhelpful employees."

User 07/01/2019

After a recent stay, I was walking down the hallway to check out. I ran into a couple having trouble accessing their room. When I arrived at the front desk, I informed the clerk and another employee. Both employees refused assistance, indicating they "don't provide that service" and the couple should call housekeeping or go back downstairs. While there was, admittedly, a slight risk that the room did not, in fact, belong to the couple, the employees showed absolutely no interest in helping or finding out what the problem was. It was an inexcusable lack of customer service in an industry that relies on customer service. The hotel itself, though obviously aged and neglected, was fine for the price paid.

"Exceptional service"

User 18/12/2018

The owner went out of his way to make sure I was comfortable. Went and bought a space heater, while the heater was being checked. Maintenance was there quickly and took care of the issues. It didn't interrupt my work that I needed to do. Very professional and respectful staff.

"It was fine"

Janene S, Illinois 17/12/2018

They are undergoing renovations, so there were some obvious construction going on, but it was a good stay over all. Our first room was missing the tv remote and the light in the bathroom didn't work, but they changed our room quickly, so it wasn't much of an issue. Friendly staff.

"Best Western southland"

User 07/12/2018

What a pleasant staff, very clean lobby, room was very comfy and warm. Toiletries were excellent and overall good experience. The hotel was quiet and clean. The bed was very comfy. The bathroom was immaculate. The Cable and internet were good as well.

"It was ok, very loud neighbors."

User 30/10/2018

We were on the first floor and the neighbors were ridiculous loud above us. The room looked like they slapped some nice things on top of older things to keep it looking modern, the staff was nice though.

"Filthy, late check-in, charges"

jjrdhoran, Portage, Michigan 28/07/2018

Do not stay at this hotel! First, I would like to say that I have never poorly rated a hotel, and I travel regularly. Our rooms weren't ready after check-in time and the hotel was dirty from the lobby and throughout the room. Room in terrible condition--stained carpets, chairs, broken lamps, random hair, can light hanging six inches out of the ceiling, dirty socks from the previous tenant, broken curtains that didn't block light from outside, etc. The alarm clock was blaring when we first entered the room. The frosting on the cake was the $25

"ok just to sleep at night"

User 19/07/2018

Hotel was not as nice as the pictures show. Out side of the room hallway carpet not clean. Staff friendly. Pool not clean paint coming off water not clean. On the last night stay pool was cleaned no more paint coming off and water was clean and clear. Not worth the rate charged.

"Hop from the South side to Water front"

User 14/07/2018

Hotel is snugged away, just off Hwy.57 and only a short hop from the South side to Water front. Property felt secure and is well lit. Use street directions on approach. Nick's food is near by, on Oak Park Ave or will deliver and they got it all.

"Terribile Customer Service"

User 14/07/2018

There was a glitch in the computer book online so I had to call the hotel. I was charged for a room on a night that I have no confirmation or paper trail saying that I booked for that specific evening. When asked about it, the manager said it was my fault for not having any documentation and nothing could be done because it was my fault that I didn't show up for the reservation on a day I didn't even know about. This hotel is not helpful, does not work with people, and has terrible customer service.

"Sleep in car if everything around here is booked"

Susie P, Muskego, Wisconsin 10/06/2018

This hotel is terrible!!! Do not stay here. Front desk personnel wear jeans and t shirsts no uniform or name tag.Only hotel ever that was open when I got to it ( did not have to use key) My room had huge stains all over floor, walls had greasy looking stains, hole in closet door,alarm clock had an inch of dust, and hair hanging from lamp shade. Asked to change to a different room and was told they were booked. They found a king ( I needed a double) the room was not much better. Gave me a $50 credit for one night, not the 2 I was staying. Breakfast is gross- wet muffins, fake eggs. Overall, top 3 worst hotels I have ever stayed in.

"One of the worst hotel experiences"

Reedler, Indianapolis, Indiana 04/06/2018

Recently stayed there and I think this was one of my worst hotel experiences ever. Lightbulb in the bedside lamp was burned out and front desk did not have access to get a replacement bulb for us. TV didn't really work. It was tuned to one channel and we could not change it via remote or by using the controls on the side of the TV. In the bathroom the hole for the shower pipe was too big and the shower pipe would move around if you tried to adjust the shower head. The holder for the hair dryer came completely out of the wall. The breaking point was when we returned from our days activities and found the door to our room not totally closed. Thankfully everything was intact-- nothing missing, but it was obvious that housekeeping didn't shut the door completely when they were finished. Have stayed in other Best Westerns with much better luck.

"Took forever to get a room!"

Mel9967, Kingston, Illinois 21/05/2018

Check-In time for this hotel is 3:00pm. We arrived at 6:45 pm and had to sit in the lobby for 45 minutes while a room was cleaned. This was not an isolated incident. There were several other people trying to check in and had a long wait as well. The person at the front desk, I think her name was Pier, was nice but it really put her in a bad situation.

"Cleaning of room"

Roger L, Benton Harbor, United States 21/05/2018

This was the worst stay yet at this location. I complained about my room not being refreshed each day of my stay and had to ask for fresh towels. The door to the bathroom was dragging which made it hard to close the bathroom door. Food was left in the refrigerator from previous guest.

"Needs new management"

User 21/05/2018

We stayed here with a group on 5-19-18. It took 30 minutes to check in. Multiple rooms were not ready until several hours after check in time. The air conditioner in the room didn't work. There was no soap or shampoo. We didn't get enough towels. The hair dryer didn't work. The comforter had big yellow stains on it. They said the pool was under renovation but they were storing chairs in it. Need I say more. You can't make this stuff up. We will not be staying here again. I would not recommend it to anyone.

"Good stop"

Kaye K, Effingham 10/04/2018

This is a nice property with friendly, helpful staff. The beds were comfortable and the room clean. This is the second time I have stayed here and had the same good service and experience each time. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Nice location"

User 17/02/2018

Stayed here for a quick visit to Chicago and was pleasantly surprised! The rooms were clean and the staff was satisfactory. The breakfast was simply okay, but I did not expect too much. There are plenty of restaurants nearby, but the hotel is a bit isolated--it's a far walk, but definitely not a far drive to the main streets. Would stay at this hotel again.

"Nice location "

ftblchic76, Rockford, Illinois 08/02/2018

Staff was very friendly. Juan went out of his way to help us! The room was spacious and clean with 2 beds. It was clean and comfortable. The beds had 4 pillows each, clean linens/bedding. Comfy beds. Bathroom was clean, with ample room. Good amount of towels. Towels were fluffy and clean with no holes or stains. This location had and elevator. It also has plenty of truck/trailer parking. It was quiet! Good sized TV for the room with a nice TV line-up. Fridge and microwave worked well. HVAC unit work well too. We had several packages delivered and had no problem getting them from the front desk, with proper I.D. This location does NOT have guest laundry. If you are not from the area we suggest Bubble Buddy's. Ask the front desk for information. They offer delivery device, but we drove over there and did it ourselves. Overall we had a nice stay. We would recommended to everyone and stay again!

"Disappointed stay"

A L, Toronto, Canada 14/01/2018

The rooms were clean and staff was great BUT that pool was out of service. There are signs to say this is a 100% smoke free building and signage by every room that indicates it's a non smoking room. That didn't stop anyone. I have a HUGE problem when I leave my room and the hall is saturated with the smell marijuana to the degree that I had to place a towel under my door as I had traveled with a child and a pregnant women. I called the front desk to let them know how bad it was and I was told by the person that answered the phone that what someone does in their room behind close doors nothing can be done. Will not be staying here again.

"my family's experience"

aliciasG1899RW, Chicago, Illinois 06/01/2018

My Family's experience was not at all really satisfied because the pool water was green and out of order hot tub. And ran out of breakfast for at least 15mins. On the brighter side, rooms were clean and hotel is quiet.

"Great stay for the price!"

saraip2018, Dallas, Texas 03/01/2018

The only problem that we encountered was with the TV on our second day. The “backlight” went out. The staff quickly addressed the problem by replacing the television with another. Other than that, great room for the price!


User 20/11/2017

The access to the hotel was hard to figure out, lighting in the front area was bad (enter sign burnt out), the appearance in the lobby was good and the staff was very helpful. Restaurants were close and plenty of variety to chose from. The room has stained carpet, chairs, the bathroom was clean but it appeared as if the shower walls were going to fall in at anytime, drywall was rotted and discolored pulling away from the shower stall and holes in the wall around the bottom of the tub. I showered one morning and left the next day because of this. The breakfast was typical BW food, nothing good but the same at any BW I've been to..

BestWesternHotels, Corporate at Best Western Chicago Southland, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"BED BUGS!!!!!"

User 13/11/2017

I took four little girls for a birthday pool party, I rented a suite but had to LEAVE in the middle of the night because of BITES. The General Manager PAIGE is the worst. She said FIRST well we have to SEND SOMEONE IN NEXT WEEK TO CHECK IF ANYTHING IS THERE before we DECIDE on a refund amount. After ER visit MEDICATIONS (plural) I spoke to an attorney...lets just say she wished she would've just refunded me my money for that stay.

"Visit to see grandchildren "

User 09/11/2017

Hotel staff very friendly . Helpful. Breakfast was not that good. Cold food.Hotel was in need of Reno . Rooms were very rough condition. They are renovating so it should get better . Good central location . Easy access to highways and shopping is close by.

"Visit to see grandkids"

marcvZ3142OT, Nanticoke, Canada 31/10/2017

Treated well by staff. Room dated. Bed not comfortable. Staff friendly . All good. Breakfast cold. Perfect location . Needs better beds and new decorating starting too look run down. Lose to the grandchildren .

Paige K, Front Office Manager at Best Western Chicago Southland, responded to this review
Thank you for your feedback on your previous stay with us. We apologize that our breakfast wasn't up to standard the morning you came down. We are currently undergoing some major changes of decor in our hotel and we would greatly appreciate if you would consider giving us another chance in the future to prove our excellent service.

"Hotel In Oak Forest IL"

User 24/10/2017

Nice hotel, close to port areas, quit and clean. Good breakfast, coffee available all day. Friendly staff. Shopping and restaurants area just behind hotel facilities. Easy access to main interstates roads,

Paige K, General Manager at Best Western Chicago Southland, responded to this review
Thank you for your review. We're glad you had such a wonderful stay and we hope to see you again soon.

"Never again"

User 03/10/2017

Lights didn't work, windows didn't close, bugs coming through the window. We were checked in to a dirty room. Halls smelled like marijuana, outlets didn't work, phone didn't work, we had to shower in the dark, dirty linen, smelly...

Paige K, General Manager at Best Western Chicago Southland, responded to this review
We sincerely apologize for not exceeding your expectations during your stay. We are currently undergoing major updates in our hotel and we hope you would give us another chance in the future.


User 01/10/2017

We were quite surprised at how nice this BW was. Great young lady (daytime staff) .... The guy in the afternoon could use a "friendly" course LOL Everything else was great!!! Room, breakfast and pool was awesome. Hmm Hmm Hmm gotta love FREE cookies!!!

"Nice motel"

User 21/09/2017

We stayed at the motel for the NASCAR race weekend. About a half hour to the track. We enjoyed the stay. Rooms were nice and clean. Good shower, comfortable beds. Liked the quiet rooms the best. Access to the motel the least.


Reen1048, Slayton, Minnesota 15/09/2017

Staff were exceptional. The room was very clean. Only the hall carpet needed cleaning, but I am sure it was due to renovating being done. Pool was a little cool but except for that the overall experience was great. Again, exceptional staff!

"Stayed here before not again"

George B, Independence 07/09/2017

I was very disappointed this time. I am a smoker and I also have a somewhat different sleep pattern as a result I wake up in the middle of the night and want to have a smoke. On this particular night I exited my room on the second floor and smelled a skunk. I am told marijuana smells that way. I passed the front desk and told the night clerk. Before I got the words out of my mouth he was making a phone call. I went out to my car. I had full view of the lobby. Within a few minutes a woman dressed like prostitute came running out of the facility past my car to a car and sped out of the parking lot. A few minutes later a second woman dressed like stereotypical lady of the evening came out of the lobby. A fancy car pulled up and she got in the back seat and they also sped off. I wish that is where my experience ended but not so. On a different night the desk clerk that was on duty came out of the restroom. Within a few minutes I went in the door by the restroom and smelled a skunk. This time I didn't bother to say anything as It didn't do any good the first time. My concern is not that someone is smoking it but the danger to people who happen to be around.

"staff was excellent"

514henrikh, toronto, Canada 21/08/2017

A little hard to find but a great Hotel. The staff was great! Went to see the Cubs vs the Jays, nicely situated close to the highway and not far from Chicago. Rooms were clean and nice. Kids enjoyed the internet.

"Great place"

geminiw400, Richmond Hill 20/08/2017

I would recommend and when I'm back I will stay here. Wish this location could swap with the one on Cicero near Midway Airport. A world of difference! The only issue I had was a television that did not work but was quickly and professionally rectified by giving me another room.

"Abusrdly dirty"

User 15/08/2017

This was a miserable experience. There were stains all over the sheets and wall, a muffin leftover by the side of the bed, and paint on the furniture. The latch for the door was broken, as was the lid on the air conditioner controls. The TV had no brightness and, despite telling the front desk staff immediately, nothing was done to fix it. It was just so subpar.

"Noisy night"

amandabR2694RF, Eagan, Minnesota 12/08/2017

The walls are thin and they allow people to be very loud late at night. The fitness center was moved to a former hotel room and filled out old equipment. The treadmill didn't work and there were no free weights.

"Subpar considering the price"

User 11/08/2017

The receptionist helped as best she could, but the sheets and blankets on one of the beds were soiled, the air conditioning was mediocre and there were kids running around half naked and unsupervised between the pool and dining room all day, and they tracked water all over the floors (which is extremely dangerous - my sister has health issues and I would have been extremely upset, to say the least, if she had slipped and fallen). This place is also pretty far off the beaten path, so considering that we paid about $140 per night, I would have to say I won't be coming back here.

"A Definite Return"

chandrah776, country club hills, United States 10/08/2017

I enjoyed my 2 night stay at this location. The employees were exceptionally friendly & courteous. My room was clean, up to date & comfortable. My stay was very affordable & i will definitely patronize this location in the future. I also love the fact that it is like a lil hidden hideaway with not a lot of traffic.

"Clean rooms"

crystalcH5470HK, Independence, Missouri 07/08/2017

Nice hotel. Nice breakfast. Has small lobby and nice media space upstairs. Nothing to fancy. Parking in rear has signs with at your own risk parking. Didn't like that. Also door to pool was left cracked open I guess for stuffiness maybe but that allowed for anyone to enter.

"Family Reunion Host"

Sweetness515, Chicago, Illinois 21/07/2017

Breakfast was good. I stayed two nights 7/14 ad 7/15, 2017. My room did not get cleaned on 7/15 and I did not receive clean towels. When asked about this they said, sorry, gave me a plastic bag and and said I could put the dirty towel in it and bring it to the front desk and pick up clean towel. Not until I said I would be requesting a refund for one did they send someone to bring me clean towels and pick up the dirty towels. I've traveled all over the world and never have I experienced this type of behavior from a hotel. Management needs to meet with their staff to let them know this is not acceptable!

"Hard to find"

Diane B, Chicago, Illinois 19/07/2017

The Hotel is located on Frontage which appears to be a back road going to nowhere and there is another Bestwestern hotel on Frontage in another city 40 miles away that is also located on a backroad. The sheer curtains in the room were literally in shreds, I don't understand how they got them on the rods. Staff was pleasant and accommodating

"clean room"

O2053RHdavidk, Dandridge, United States 17/07/2017

Room was very clean. Staff was very helpful. Location was great; near Walmart and several restaurants. Breakfast not so great, but it's to be expected. We were surprised at the cleanliness of room, so we tipped the cleaning staff well.

"Best Western suprised me"

devonnap667, Minnesota, United States 05/07/2017

I was very surprised and satisfied with the hotel. The room reminds me of the Holiday Inn. I would definitely stay here again. Even though the room phones didn't work because "a part was missing" lol. We were perfectly okay with that, we have cell phones. The beds weren't that soft, but if you just need a reasonably priced room for the night, it will do.

"Below average maintenance"

johncS9194MM, st louis, United States 02/07/2017

The whirlpool, phones, coffee and orange machines were not in working order. The fitness center was not as pictured online; it was a couple of old dirty equipment pieces in a hotel room. Staff was pleasant, bed was great. Overall maintenance was lacking. Water stains on guest room ceiling and dirty carpet.

"Terrible Hotel"

William T, Hillsdale Michigan 29/06/2017

Terrible Birthday weekend. Hot tub didn't work by the pool. Room was not cleaned properly. Had to plug in lamps. TV had 1 channel working and 2 phones in room neither worked. Didn't know this till we got back from concert at 1am.

BestWesternHotels, Corporate at Best Western Chicago Southland, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not a great experience"

M1161CVjennifera, United States 28/06/2017

This was a very unfriendly - and downright rude - area to stay. Many horrifying experiences at hotel and out in the community (restaurants, shopping, etc.) We were bullied by a teenager staying a few doors down from us...only reason I can figure is because we are elderly. If you do decide to stay here, book directly through the hotel! We booked through, and every detail of our reservation was incorrect (type of room, length of stay, etc.). Fortunately, we were there to visit museums and do things in Chicago, and those experiences were all wonderful. We just spent as little time as possible at and/or around the hotel.

"Budget friendly but dirty"

aaronpD1493LD, Dallas, Texas 25/06/2017

The pool area was disgusting, hair floating everywhere, trash everywhere, no towels. Breakfast was not well stocked and the dining area was dirty. The hotel had an odor. Our room was sufficient but not great. We were gone all day and they did not come to clean our room. The vending machine was broken. Overall not a great experience.

"I would not stay here again"

ALKite, Shelbyville, Illinois 05/06/2017

This visit was a mess from start to finish. At check-in my room rate was wrong, and it went downhill from there. Dirty room, visibly dirty sheets on the pull out sofa, broken window in the room, not enough towels, sticky and dirty desk. It was bad. It was also too late for us to find other accommodations. Thank goodness it was only one night. this is the first negative review I've ever left on Trip Advisor. It was that bad.


Cassandra W, Shoalhaven 04/06/2017

We stayed for two nights unfortunately as we had pre-booked before leaving Australia. Definitely not worth what we paid. The first room we were put in had a damaged window frame and cracked window and had an odour. After complaining we were moved to another room which had the window jammed open (half an inch). The hotel is dirty. The coach had stains and rips on it. The hallway had a stench. Plastic mattress liners on the bed. It questions what kind of establishment this is. The a/con didn't cool properly and was noisy. Lift was questionable. Parking limited. I wish I had seen some of these other reviews before I booked. This experience has secured no further business from us for the Best Western chain. Want to rate this as a zero but this is not an option.

"Three night stay for anniversary celebration"

charlottet198, Cadillac, Michigan 22/05/2017

First impression before seeing hotel was we hope it isn't dumpy compared to the road to get here. Exterior looked kept. Parking was lacking. Hallway carpet had multiple stains and broken floor grates. Pool was nice. Didn't use exercise equipment. Room was acceptable but didn't receive discount for having dirty sheets on bet and bill was raised $25 over what paper stated it should have been

"Nice place to stay"

User 10/05/2017

The hotel is nice and clean. Both HOT and cold breakfast available. I wish the juice dispenser in the lobby would have been available all day but it is only to be used during breakfast hours I believe. Otherwise, great hotel. Enjoy your stay.

"best western in oak forest"

taniam6677, Chicago, Illinois 28/04/2017

This hotel is very clean ,has great amenities and is very relaxing.The staff is wonderful. The breakfast was so good , almost like a home cooked meal !Also a great place for kids for some family fun. Looking forward to my next stay.

"Terrible Experience with Marijuana Smoking"

Mike M, Columbus, Ohio 27/04/2017

I had a terrible experience this past weekend with someone feeling the need to smoke marijuana in this non-smoking hotel. My wife, son and I were in from out of town for a high school football camp and due to the illicit smoking we had to leave the hotel. We talked to Morgan at the front desk to bring this to her attention, and she did nothing to address the situation but to offer 50% off the room rate. When I explained we couldn't be around the smoke and had to leave, there were no apologies and no refund provided, nor did the security guy seem motivated to go address the issue. We desired to get a full refund and even talked to one of the owners Mr Patel, who said he would look into the situation and get back to me the next day, however I'm still waiting for the conversation and the full refund. This is not acceptable. Please think twice about whether you'd like to give your business to this hotel.


kimberlyd334, Knoxville, Iowa 25/04/2017

We had the best room it was very clean the front desk person was great I didn't eat breakfast but it smelled delicious I will go back to this best western whenever I am in the area It was just a great stay

"Amazing staff and hotel."

adamhT352KE, Newcastle, United Kingdom 19/04/2017

I have stayed at this hotel twice now and both times I have been the staff and the hotel has been outstanding, they really do make their guest feel like home which is perfect. The hotel is in an easy place to get to and is close to many stores etc. It is truly and outstanding hotel.


753dorisf, Chicago, United States 17/04/2017

Great staff and service. Cleanliness was great as well!!! They accommodated my guest and I with the room that we needed after booking the wrong room through by accident. Breakfast was great and the WIFI was strong.


474antoinettes, Usa 04/04/2017

Thank you very relaxing...pool and whirlpool nice area clean. Internet area nice. Welcoming environment. Staff very helpful with great smile and customer service. Would highly recommend.. Even for family outing stay.. Saw couples with their children swimming laughing.. Wow. Nice.


qyanaw, Garland, Texas 02/04/2017

I could have stayed at a motel if I wanted to have to see a shower with cracks all through it and ants on the floor. Plus my bill was wrong and a Manger is never in office to fix the problem. Was over charged from what the lady at the front desk told me the stay was going to be, but they seem not to care at all. Been calling for a week and a Manger is always to busy to answer the phone leave information for them to call back and nothing.

"Not the best"

JocyAmariz, Milwaukee, Wisconsin 01/04/2017

Check In was efficient, the clerk was nice. we were provided wristbands for the pool but I am not sure why, we were the only guest during the two day stay that I seen wearing them. Pool itself was gross! Cold clouded pool water, the hot tub was luke warm and literally had hair around the chipping paint and even a bug floating inside along with additional hair. My toddler was so upset I did not let her in, big bummer. Breakfast was just ok nothing too fancy. The suite that I was in had a broken frame on the window that had huge screws, which I later showed to the clerk at the desk. Very unsafe when there were two toddlers in the room. Also the beds in our room were made, but they must not have been changed, I noted a distinctive mark on one of the sheets that was still there after the room being "serviced". Vending machine was reasonably priced, which was nice. Overall not sure if I would stay here again, the pool was the deal breaker for me, especially when it was one of the main reasons we picked this Best Western.

"Great value"

R6561GZstevent, Los Angeles, California 24/03/2017

Very nice hotel with clean facilities. Reasonably priced items in the vending machines.The staff were helpful and courteous. The breakfast was better than most. I will stay here again when I travel this way again. It was a great experience.

"good reveiw"

sheriad2017, chicago, United States 02/03/2017

We were attending a Mardi Gras Party that night that was literally 6 min away from BW. Never actually staying at a BW Hotel before we chose it because of the location, however,, it was a wonderful experience; the staff was very friendly and helpful. And I must admit, I was pleasantly surprised at the quality of the room... Thanks Best Western we will definitely being staying here again

"Great Staff!!!"

Beatriz A, Baldwin Park, California 18/11/2016

Very attentive staff!!! Belen was very nice at time at check in she made it so easy, since we were so tired from our flight we got in at 1 am she gaves us water and some snacks... Breakfast was always nice and warm!!!

"Average and that's okay"

Jennifer A, Walnut Creek, California, Usa 16/11/2016

Nice enough hotel. Was only in town for a funeral and not from the area so I wasn't there much. It had a nice breakfast and only issue was the wind would blow through the window and it kept me up the first night and was to exhausted to notice the 2nd.

"Not so clean but good parking"

Travelmagnus, Boden, Sverige 10/11/2016

The hotel is a normal American 3-star hotel/motel. The feeling was that is was not so clean in the room and the sheets in the extra-bed were already used. The room has an refrigerator and microwave. The breakfast had three different hot dishes every morning plus bread and cereals, milk and yoghurt.. There was good space for parking the car and the parking was free

"Quiet and convenient"

RoamingTheGlobe, Seattle, Washington 07/11/2016

We stayed one night here on a road trip from VT to WA. Hotel was quiet, but definitely not smoke-free: someone was smoking in the business center and the entire second floor hallway smelled of smoke. The room was clean and comfortable, and the hotel is convenient to many restaurants and the interstate.


Lila J, Hampton, Georgia, United States 07/11/2016

Had the misfortune staying at this Best Western September 29th through October 1st weather in Chicago for a funeral booked into the hotel night 1 couldn't sleep because of the worn-out mattresses and the noise contact the front desk at 4 a.m. Northeast all night too we discovered bed bugs what was moved to another room at 4 a.m. and told will be compensated for the rooms. When checking out on October 1st the receptionist advised she show where rooms were changed however there was nothing to indicate that the credit was due and she could not give me one, I asked to speak with the manager was told that she would be in that evening I've been requested to speak with the owner who advised me to contact the manager from October 1st until November 3rd I left no less than 15 messages without the courtesy of a return call. The manager was never available and it was only when I told the receptionist that my next phone call would be to the Chicago Board of Health about the bed bugs that she made herself available. She went on to offer me a full refund which I refused because I believe in doing the right thing. I had one good night sleep and I agreed to pay for that night. I will never and I mean never stay at this hotel again it's ratings maybe a 4.5 star but to me it was a dump

"Sporting event weekend"

Julie F, Fond du Lac, United States 25/10/2016

Very clean, nice staff, friendly. Location off dead end road, little uncomfortable. System would not take Discover Card was told problem would be taken care by time of checkout was not the case. Security guard on property at night time. Internet not the fastest but fine. Good price.

"One Night Stay"

Helen B, St. Louis, United States 24/10/2016

I had no problems at all with this hotel. Although it was only a one night stay, it was a very pleasant stay. The room was clean and the staff was pleasant. I believe I will make Best Western my hotel of choice whenever I travel.

"Request a Second Floor Room"

Emily R, Hammond, United States 19/10/2016

Our first night at this hotel was a terrible experience. We only managed to get ~2 hours of sleep due to the guests above us stomping around the entire night. Although we brought it up to the front desk's attention several times throughout the night, the noise continued. We've come to the conclusion that their walls/ceilings are paper thin. Thankfully, the staff was able to move us to a room on the second floor for the rest of our stay. Problem solved! We had no further issues, and were happy to catch up on sleep the next night. The breakfast is actually really good. The food items changed periodically so you didn't have the same choices every day. Waffle maker, eggs, biscuits and gravy, sausage, eggs, and the "normal hotel breakfast food" were all available.

"Week stay"

tierralinda02, SouthWest 17/10/2016

I stayed a week & tried out 2 different room types. One was a standard king & the other a king w/couch. Both were designed well w/comfortable beds, although the pillows in the smaller king were more comfortable. Personal preference, I guess. LaToya at the front desk was great & offered assistance when I needed it a couple times. Breakfast was really good w/a variety of hot & cold options, plus fruit. The pool & hot tub were also a real plus & maintained very well. I will stay here again!


FrankEileen, Chicago, Illinois 13/10/2016

We felt very safe. The hotel was a bit difficult to find because it was on a frontal road. We needed to rely on our GPS. But the location was near nothing that would cause us to worry about the somewhat dangerous area. If you want a place within walking distance of restaurants, or beautiful surroundings, this is not the place. But if you are looking for a very good hotel reasonably priced, it was very good. Transportation by car to the city was nearby. The amenities were very good for families and business travelers.

"Good enough"

User 05/10/2016

I'd heard this area of Chicago was bad. I never got that impression staying here. It is well lit, feels safe and clean. It was conveniently located next to the interstate and everywhere in the suburbs I needed to be. Breakfast was pretty ok too.

"Highly Recommended"

Sherry H, St. Charles, United States 05/10/2016

The room was clean, roomy, and very comfortable. The check-in staff was more than courteous and very helpful with everything. The breakfast was more than I expected. Breakfast consisted of scrambled eggs, biscuits and gravy and sausage along with muffins and bread for toasting and waffles. I'll come back.

"nice stay would stay again"

Gloria D, Anderson, United States 29/09/2016

very comfortable and convenient not far from express way. clean and food was not bad. kids enjoyed indoor pool and over all stay was very good . Never really had a bad experience with Best Western. location a little secluded and not a lot of traffic by the hotel.

"Good stay"

User 14/09/2016

Hotel was comfortable, clean and accommodating, with great staff and good breakfast. Stayed 6 days and was happy with our stay. Liked location near shopping center and restaurants. It was in an industrial area and near the freeway, making it convenient for us to visit relatives.

"One night Stay"

User 01/09/2016

Be careful at this location. I have been biting by beg bugs, they were aware of the problem. Only offered to refund me the one night stay. What about all the itching and scars left behind and worse what if my house gets contaminated.

"Good hotel in a not so good area"

David H, Gonzales, Louisiana 17/08/2016

The staff were top notch. The bed was not so comfortable but the rooms were clean, the bathroom was large compared to some places I have stayed. The internet was so slow I thought I was on dial up service. The surrounding area was not so good.

"Decent accommodations"

User 10/08/2016

This is a fine location for the south side of Chicago. The south side can be dicey but this is a decent property. Clean and moderately priced for Chicago.. The front desk was un familiar with restaurants near by except for fast food. We discovered many restaurants not all that far after wandering for a while. Stayed here after s concert at the Hollywood casino amphitheatre.

"Wonderful Stuffs!!"

User 04/08/2016

Very wonderful experience. usually hotel prices are very high during summer. If you don't want to spend huge amount and plan to visit Chicago, consider this hotel. It took us 35-40 min to reach Chicago. We had one extra person. When we asked they arranged extra bed for us and it was free of cost. This was first visit of parents to US and they have thoroughly enjoyed hotel ambiance as well as quality of breakfast.

"Good Nights Rest"

Curtis D, Chicago, United States 03/08/2016

The TV in the room didn't work and the breakfast buffet didn't include a meat. Other than that the stay was relaxing and comfortable. The room and common areas were very clean and the hotel staff was very helpful.

"Nice hotel"

User 29/07/2016

good matras in the room, nice breakfast. Only the coffee wasn't hot enough :-) . Reception forgot to change the pillow on the first evening, but when e called they imm. changed it. the A/C works perfect

"Quick Stay"

User 25/07/2016

My friend and I needed somewhere to crash for the night unexpectedly. The room and bathroom were clean, the beds were soft, and the staff was very friendly. The continental breakfast wasn't anything special but it did the job. I will definitely be returning!

"Comfortable Stay!"

Karen M, Rockford, United States 25/07/2016

Pool area was really nice and we had a quiet nights sleep. No problems with the internet connection and plenty of hot water and water pressure for shower time. Breakfast selections were good and we left satisfied.

"Surprisingly pleasant"

Mark C, Cincinnati, Ohio 13/07/2016

I recently had business in Chicago and stayed at this hotel because of how expensive it is to stay in the city. It was a little secluded off the highway, which honestly I sort of appreciated. It was still easy to get to, so I could jump on the highway and head into town for work, but it was still very safe and clean and comfortable, so a nice escape after a busy city-filled day. Very pleasant staff too, and you don't realize how important that is until you notice someone actually being nice.

"Okay accommodations, but nothing special"

Kayla_K, Northville, MI 13/07/2016

As soon as we entered our room, we smelled something similar to cigarette smoke. It was coming from the air conditioning unit. We asked to change rooms but there were none available. After awhile, you couldn't smell it anymore (if staying in the room) but it wasn't a pleasant beginning to our stay. Room decor/paint was a nice neutral, but the room and bathroom were average best western fare and size. Lobby area and breakfast was the same. Nothing special but if you are short options, this hotel could work. View from hotel and immediate area was unimpressive, felt like I was driving through an industrial park.


Kathy W, Fort Worth, Texas 12/07/2016

The hotel staff and room was awesome! We booked through Orbitz and Orbitz had issues with funding our money that we paid them to the hotel. The staff here as so nice and patient and worked it all out for us. If we are every in this area we will stay here again.

"Great Hotel & Location"

Jeremy N, Toledo, United States 18/06/2016

This one one of the better Best Western's I have stayed at in the past year. I thoroughly enjoyed this stay. The breakfast had plenty to offer, and well stocked. The attendant was very friendly. The comfort of the beds was really good, newer pillows would be a good idea .

"Do not stay here"

Donald S, Memphis, Tennessee 01/06/2016

I am a diamond member of Best Western. I understand they are independtly owned and operated. I will never stay in one again. First, there were ants. Ok, it happens. They gave me another room. I brought a pillow with me. I forgot it, so I called on my way home. They said no problem, they would send it to the house. I expected ups, maybe. I should have asked. The pillow came by fed ex 2 days later. It is a small pillow that weighs less than pound. Today I received a call from a collection agency for over $100. I never received a bill, nor would I ever have agreed to paying that. I paid it as it was already at a collection agency. I will never give Best Western (or fed ex) my business again.

"Great! "

Miguel D, New York City, New York 27/05/2016

This hotel was great everything from the staff to the rooms we're amazing. I really enjoyed the breakfast, the pool and the workout area. I would recommend this place to friends who are coming to Chicago, it's a great price and very close to the downtown area.

"Wonderful, Friendly and Perfect for our visit!"

Misty D, Nashville, Tennessee 17/05/2016

My children, although being 21 and 18 were headed to Chicago for a Neal Degrasse Tyson event at the Chicago Theater. This hotel was a perfect choice!!! Wonderful location, very up to date and very clean rooms, wonderful internet for all the research before the seminar....we couldn't had asked for better. The staff was amazing and very friendly. Even though my children are pretty much grown, it was very nice to have such a wonderful, clean and safe alternative to downtown Chicago! Thanks again everyone for your wonderful hospitality!!!

"Fine Hotel, Great Breakfast"

John L, Livonia, United States 25/04/2016

Odd location for the Hotel but comfortable and a great breakfast. Hotel is located just off a freeway in an industrial area. Inside hotel is updated and clean. Nice pool and hot-tub. However the fitness room is small (treadmill, bike and stepper).

"Good for Kids"

Robert L, Chicago, United States 23/04/2016

I was pleasantly surprised at this hotel. It was clean and provided a full breakfast each morning. I recommended it to a family member needed a place for his son and grandchildren to stay when they visited. I pointed out that not having to provide breakfast for four kids would be worth the cost. This location also has a pool so the kids could play in the water if they liked. The only problem I had was that the walls tended to be a bit then. I woke up one night to a lot of bumping against the wall one side. One can only imagine what was going on in that room. Then another night, the room on the other side had its TV sound up too high. It kept me from getting a good nights sleep. Otherwise, it was a good place to stay.

"Good hotel"

Peter H, Ottawa, Canada 20/04/2016

Near-new facility, well-located, excellent and courteous staff, spacious, clean and well-appointed room, comfortable bed, adequate breakfast, Surprised but pleased to receive courtesy call from front desk confirming that everything was satisfactory.

"Safe and comfortable!"

Geoff T, Cincinnati, Ohio 17/04/2016

This hotel is conveniently located off the interstate. It's less expensive and much quieter than staying in the city and it's only a half hour from whatever you wanna do! There's lots of useful stores and casual food options nearby. Our room was quiet, clean and comfortable. I will stay again!

"Clean and safe."

Emma A, Boise, Idaho 14/04/2016

Just off the highway, clean and comfortable rooms, modern decor and good breakfast. Has heated pool, hot tub, exercise room, plus fridge, microwave, and coffee maker in the room. Staff is friendly and helpful. The shower is great, hot water and water pressure. Safe neighborhood, about 30-40 min from downtown.

"Business Meeting/room block"

Linda B, Phoenix, United States 08/04/2016

I worked with Stacey the manager at this hotel to bring in 35 people, 22 rooms and used the meeting room for 2 days. Our experience was excellent. The hotel is a little out of the way for restaurants, but good freeway access. The entire staff was amazing!


Andrew W, Kincardine, Canada 05/04/2016

We used this hotel as a stop-over on a trip further south.It wasn't far off our route and there were several choices for meals relatively closeby. The breakfast was a little disappointing but other than that everything was fine.

"Great hotel, awesome beds!"

User 22/03/2016

We have traveled to Tinley Park twice a year for the last 7 or 8 years. I decided to mix it up and try this hotel out. It was a great find! It's nice, definitely nicer than almost all of the hotels in Tinley Park and it's not very far at all! Super easy to get two and from the convention center in Tinley. And we all loved the mattress! It feels like a spring mattress with an air mattress on top. I also think these were the cleanest pillows/blankets I've slept in! The pillows were in two pillow cases and you could tell the pillows get washed as well. It is a little weird to get to this hotel, it's literally smack dab in the middle of an industrial park. It's really secluded and gives a bad first impression, but the inside is nice. The walls are way too thin though.

"Great Staff- friendly, wonderful location"

jdaniels1977, Redding, California 14/03/2016

Upon arrival I was greeted by a very friendly staff. This is my 3rd time staying at this location and I love how close it is to downtown Chicago. Close enough to get their in good amount of time (20 minutes) but far enough away to not have to worry about what is outside your hotel room. Rooms are very clean and there moderate breakfast. I will stay here again!!

"Nice, clean, and quiet with heated pool"

Rob O, Los Angeles, California 07/03/2016

Conveniently located in the quiet suburbs of Chicago, right off the highway, this hotel is about 30 minutes at night from Chicago or 45 minutes with traffic. And there are no tolls along the way. It has a very nice heated pool and hot tub, exercise room, business center, and free breakfast. The staff is friendly. The rooms are clean, comfortable and have good water pressure.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We are so happy to hear you enjoyed our convenient location and had a chance to use many of our amenities. We look forward to serving you again soon!

"Unprofessional Customer Service"

Michelle R, Chicago, United States 29/02/2016

The nature of the customer service issue I sustained while staying at this Best Western location was at first wonderful. The nature of this incident derived from the last visit as I was double charged for the Jan 6 to Jan 11th visit. Since that time, I was treated as if the staff had more respect than the customer. After sending my concerns to the General and Regional managers of AATISH Management, LLC of my situation, they both treated me as if I was a liar and as a hostile consumer. Was told that I left out on a day that I did not leave and my room was purchased on the same day I stayed. I asked for date-stamped time videos and recorded entry key records of which I did not receive from the hotel establishment. I supplied bank documents and advised the Best Western 800 service to investigate the point values and actual hotel visits of this location to receive an unpleasant response from management and staff. Mark who serves as the late night desk clerk was the only person who told the truth concerning management personnel and the return of the General Manager Stacy Pote's return from vacation. Staff (Kathi and General Manager Stacy Pote) had personal conversations with management about our visit and admitted (Kathi) this upon our arrival. Staff (Kathi) also admitted to the mistakes that occurred on the dates Jan 6-11 by stating a computer inaccuracy occurred. I am dissatisfied at the first impressionable outlook of my first visit and comparing this to the compensated second visit as a infringement of my character as a consumer by the mistreatment of the overall regional (Tami Robertson) and general management and staff. Staff consisting of Kathi, Stacy (General Manager) and Sandra (staff posing as an Assistant Manager when there is no existing support management team for this location according to Mark the night desk clerk. As a educator, I am appalled at the conduct the owner AATISH Management, LLC has placed in charge of customer care and consumer services. I will advised my co-workers to choose elsewhere when considering a hotel reservation and location. You can count on this, it will not be the Best Western Chicago Southland in Oak Forest, Illinois!

"Good price and convenient location"

Jeffrey B, East Peoria, United States 22/02/2016

We stay at this hotel because it's clean, neat, and close to University of Chicago and Chicago. It's priced well in comparison to hotels in Chicago. It's more of an industrial area right off the interstate and the neighborhood seems okay.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for taking the time to leave us a review! We are so happy to hear you enjoyed your stay with us and find our location convenient to the University of Chicago and Downtown Chicago. We look forward to serving you again soon!

"Another good stay"

Jay H, Chicago, United States 15/02/2016

This hotel was excellent as usual. The manager on duty handled the problem as quickly as possible. This was a prime location for me and there were a lot of restaurants and a movie theater available in the area.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
WOW what a great review! We are happy to have you as a regular guest and glad we were able to handle the problem you encountered quickly. We look forward to serving you again soon!

"internet service"

Chukwuka O, Matteson, Illinois 18/01/2016

Service is fantastic but no Wi-Fi/internet srvice is awful. The employees were respectful and cordial. The room is just what the doctor ordered in terms of cleanliness, set up and amenities. I could not connect to the internet for it was not available as published in the company's web page and this was very disappointing.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for taking the time to leave us a review! I would like to apologize that there were issues with the Wi-Fi during your stay. We will have our IT team make sure everything is working correctly for future guests! We hope you stay with us again and we will make sure our internet Wi-Fi is up to par with our service and other amenities.

"Great Staff, Kathi, Stacey, Sandra and LaToya"

Michelle R, Chicago, United States 11/01/2016

As a first time visitor to a Best Western Hotel, the staff members mentioned were extremely helpful and made my birthday vacation a beautiful experience. The accommodations from housekeeping to breakfast and complimentary cookies from the front staff were sublime. Please make this a enjoyable time for yourself when searching for a hotel. The Chicago Southland Best Western is the place to be and I highly recommend this location.

bwchicagosouthland, Manager at BEST WESTERN Chicago Southland, responded to this review
WOW what a great review! We are all thrilled to hear we were able to make your birthday vacation a beautiful experience and you enjoyed your stay with us! We look forward to serving you again soon!

"Clean Budget Hotel"

EasilyPleasedDude, New York City, New York 30/12/2015

I stayed for one night due to a cancelled flight. Hotel's hallways and room itself smelled and looked fresh. I thought that it was a good experience for a reasonable price (around $100/night all-in-all for a king size bed). Some suggestions to management: - Slight leak at the base of the toilet in room 205 - TV picture quality wasn't perfect and the remote felt cheap - Would have preferred that the breakfast continued through 10am

bwchicagosouthland, Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for taking the time to leave us a review! We are so happy to hear you enjoyed your stay with us. We strive to make sure all our guests are satisfied with their stay and will us your suggestions to make future improvements. We look forward to serving you again soon.

"Peaceful and Conveniently located!!"

Kanisha H, Cedar Rapids, United States 28/12/2015

This hotel was located in a prime location near many restaurants and other shopping. I will most definitely stay here the next time I visit the Chicago area. I loved the décor and how clean the Bathroom was. Ann the representative, upon checking in was very patient and courteous with me even though I were a little grumpy. I appreciated her.

bwchicagosouthland, Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for taking the time to leave us a review! We are happy to hear you enjoyed your stay with us and found us to be located in a prime spot near many restaurants and shopping. I will be sharing your comments with Ann to make sure she knows you appreciated her patience at check in. We look forward to serving you again soon!

"Good Choice"

Marshell H, chicago, United States 24/12/2015

I enjoyed my stay. The hotel well maintained and good staff. I only have 2 things that needs to improve (1). The mini sofa mattress needs to be upgraded. (2). Due to the location of this hotel it would be great to have more parking along the front entrance.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We are happy to hear you enjoyed your stay. We will use your feedback to make future improvements.

"Quick Trip"

kymme48, Fort Worth 14/12/2015

I really enjoyed my stay at this best western everyone was so polite and kind. When I visit Chicagoland again I will be sure to stay at this hotel. The breakfast was very nice, coffee was great. Just a great last minute trip that Best Western made sure I was comfortable at a reasonable rate

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
WOW what a great review! We are happy to hear you enjoyed your stay with us and staff members were polite and kind. We look forward to serving you again soon!

"Overpriced and ok"

DallasLisa, Dallas 01/12/2015

The hotel front desk person was very nice and accommodated my requests for a quiet room. The room was clean but fairly run down. The bathroom shower had patchy discolored areas and a curtain that didn't have a waterproof liner. The beds were fairly uncomfortable and I was miserable the first night with the lumpy pillows. Luckily, I found that some of the pillows were not the lumpy, partially filled down ones, and a more supportive hypoallergenic type. The sheets were pretty scratchy, low thread count. The mattress edges were raised higher than the actual mattress, do that wasn't very comfortable. The other bed had done debris (plaster chunks from ceiling?) The temperature control was easy to use and worked well. I only had breakfast once -it was ok. Do it yourself pancakes, cereal, famished, and yogurt. Walls were very thin- the second night I woke up to people living into the room next door and could hear them until 3am. I think the hotel was overpriced for being a 2.5 star class (which was unfortunately the highest rating for the area). The weekend prior I stayed in a 5 star for only 10 more a night with all the luxuries and amenities. I never saw hotel staff excerpt for check in/check out, but both of those went smoothly and quickly. I would probably not stay here again because I am a light sleeper and could hear everything around me.

"Family Trip"

Munchkin1, O'Fallon, Illinois 30/11/2015

We stayed for 2 nights at this property. The service was great at check in and check out. We did not have any issues arise in which we needed assistance. We stayed in a suite and the room reeked of what we believed was cigarette smoke. The property is non-smoking but there is a lingering odor. The breakfast on the first morning was great! The next morning was not so great. It seems that they rotate out the options so it's hit or miss what you will get. The beds were decent but the pillows were awful and lumpy so bring your own! Other than that, we had a great stay but will look at other properties for future stays. The hotel is starting to show some wear and tear (we have stayed here previously).

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
First let me take the time to thank you for being our guest! We are happy to hear you had a smooth check in and check out. We would like to apologize that your room smelled of smoke. We are a completely non-smoking hotel however sometimes guests disobey our rules and are willing to pay the smoking fine of $250. I also will be reviewing your comments about our breakfast. We have been offering a rotating menu due to many guests staying multiple nights and wanting different options and a variety. We will use your comments to make improvements. We hope you give us another chance to serve you and I can guarantee you a better experience.

"A happy return!"

Andrew V, Whitewater, United States 30/11/2015

I was very happy to return to this location for work. My main regret is that I was only in the area for one night, as usual. However, I did discover that interstate travel from the near south side of Chicago was not bad at the end of my work day, and my other go-to option when working in the area involves a little more traffic and not as professional service or as nice of amenities/breakfast. So, this location became my first choice to consider when working in the general southern half of Chicago. The staff is always friendly, professional, and is a large part of what keeps me coming back!

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for allowing us the chance to serve you again during your recent visit to the Chicago Suburbs. We are happy to hear you always receive a warm welcome from our professional staff. We look forward to seeing you again soon.

"Questionable value and some problems"

User 23/11/2015

1st night bed was extremely squeeky just moving side to side. Mattress definitely needs replacing. Window also let air in making noise as wind whistled through. Bad sleep 1st night after long drive and before major sports tournament. Had to move to another room and was fine. On check in hotel smelled of pot odor. Sat night one room partied till 3.45am before management took action and knocked on door. Stayed here previously and partying was a problem then too. Not again .

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
I am sorry to hear about your experience at our hotel! We strive to satisfy all of our guests! We will be having out maintenance staff go through and check the quality of all of our mattresses. We also would like to apologize that guests were disobeying our non-smoking policy. We do strictly enforce this and once we know what room the smoke is coming from the guest is asked to leave and charged a cleaning fee. We hope you give us another chance and I can guarantee you a better experience.

"Safe and Clean"

MaxFine12, Atlanta, Georgia 22/11/2015

The property is clean and inviting. Its very safe and secure. No issues with noise or broken electronics in the room. Everything worked great and the bathroom was spotless. Great location as well. Within an earshot of downtown Chicago and many restaurants and retail outlets. Stacy and her staff were very professional and friendly.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
We are so happy to read how you enjoyed your experience at the Best Western Chicago Southland. Thank you for your compliments and positive review. We are looking forward to seeing you again soon

"Good hotel but bad breakfast"

Mitch A, Indianapolis, United States 16/11/2015

Hotel, other than being on a lonely road was good and clean. Good bed and showers. But, horrible breakfast items. If your not a breakfast person, no big deal. If you like eggs and some form of meat, stay somewhere else.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for taking the time to leave us a review! We are happy to hear you enjoyed our comfortable hotel. We would like to apologize you did not enjoy our breakfast. We do offer a menu with rotating hot items as many of our guests stay multiple nights and are always looking for a variety. We will look into making improvements to better serve our guests. We hope you give us another chance.

"Clean and Convenient "

Bill S, Cleveland, Ohio 09/11/2015

I stayed here for a few nights while I was working in Chicago. The hotel was clean and the staff was extremely friendly. They changed up the breakfast each day and which was nice. The pool and work out facility were well maintained. The trip into Chicago took about 35 min with out any traffic. Next time I'm in town I'll be staying here again.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We are happy to hear you enjoyed our clean and convenient hotel and thought we were a great choice during your business travels. We are happy to hear you enjoyed the variety we offered at breakfast and our pool. We look forward to serving you again soon!

"Great! "

User 07/11/2015

We had a great experience here! There was a continental breakfast buffet every morning (with the bonus option of making your own waffles/pancakes ... With chocolate chips! :)). The rooms were clean and the service was pleasant. We spent a lot of time hanging out in the pool room. There was an amazing hot tub in the area and the room was open until 10pm. Towels were also provided. Although the location was farther from Chicago than we had expected, the area was very safe. There were also a ton of great dive bars nearby. We were easily able to access the train to downtown Chicago. The ride was ~45 minutes but went by very quickly. Overall, we would recommend this hotel for families or travelers passing through Chicago!

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest! We are so happy to hear you had a great experience at our hotel! We are glad you enjoyed our hot breakfast each morning and Yes we all love chocolate chip waffles. We look forward to serving you again soon!

"huge room"

RJ P, Rochester, New York 30/10/2015

Welcomed by the extremely friendly customer service as soon as I entered, mind you this was almost 4 AM so I wasn't expecting the level of polite treatment I received. The building was in a great area, with plenty of food and dining options in the immediate vicinity. The bed was massive and comfortable, the temperature control in the room was wonderful and the complimentary breakfast was delicious.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We appreciate your feedback. We look forward to serving you again soon!

"Quick stop"

Guy G, Spokane Valley, Washington 29/10/2015

Looking for a nice one night stay, in the south area and this met our needs. The place is off on a side road. Check in was great, friendly staff. Breakfast was good. Fresh hot and nice selection. Only challenge I had was the computer, I could not book my next room at a Best Western. Seem to be something wrong with IE browser. Other than that a great stay.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest! We appreciate you taking the time to leave us a review! We are happy to hear you enjoyed your stay and our hotel met your needs. We will have our IT tech make sure our IE browser and internet is all working properly. We look forward to serving you again soon!

"Good Spot"

Jay H, Chicago, United States 29/10/2015

This is a very good hotel to relax and unwind. The staff was very nice. This hotel is better an another one that I stayed at this past year. I would definitely come back here on a regular basis. Plus it was not too far from home.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for your kind review. We are happy to hear you enjoyed a nice relaxing, unwinding stay at our hotel. We look forward to serving you again very soon.

"Nice Clean Updated Hotel "

Dragons30, Pekin, Illinois 28/10/2015

This hotel is clean and seemed recently updated. The pool area and lobby are also nice. I would have rated higher but the rooms are a bit noisy from the road noise from being close to the highway and the thin walls hearing the people in the next room as well as the hall late into the night. Also not near to restaurants. If in the area again I may consider staying here again to give it another try.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for your kind review! We would like to apologize that you experienced some noise issues during your stay. We will work on making sure our hotel stays quiet after our quiet hours begin. We are happy to hear you enjoyed the pool and lobby. We hope to serve you again soon.


User 28/10/2015

This hotel has clean, comfortable beds and rooms. The fridge, microwave, and wifi are very convenient. I love the breakfast too. The business center is handy to use. You can't go wrong with this place. It's safe and secure. The parking lot is well lit. The area isn't dangerous at all.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest! We are happy to hear you enjoyed our clean, comfortable hotel and had the chance to use many of our amenities while here. We look forward to serving you again soon.

"Great place to stay-"

jdaniels1977, Redding, California 28/10/2015

Very nice hotel- about 20 minutes out of Downtown Chicago depending on traffic. reasonable rates on vending machines- clean and comfortable rooms and staff is very friendly. This is my 2nd time staying in this location while visiting in Chicago- I will try and stay here every time I come to the windy city...

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We are so happy to see that we have came back to stay with us again! We are happy to hear you find our hotel convenient to visiting Downtown Chicago and look forward to serving you again in the future.

"Nice hotel in good location"

Geoff T, Cincinnati, Ohio 16/10/2015

This place was great. Nice big rooms, comfortable beds, good breakfast. Everything was clean and the staff was friendly and helpful. Conveniently located by the freeway, and pretty close a Walmart and other grocery stores. Rooms were very quiet, and I slept great. I will definitely stay here again when I come back through Chicago.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you so much for your awesome review and comments. We appreciated the opportunity to serve you and look forward to your next visit

"Nice, new hotel"

Emma A, Boise, Idaho 16/10/2015

Very nice, new hotel in nice location. Our check in was very fast and Stacey at the front desk was helpful and friendly. The room is large, nice, modern and very clean. The beds were unbelievably comfortable, I slept like a stone. I'm so glad we stayed here, and we will def stay again. Hopefully we have time to use the pool next time.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for the great review! We are so happy to hear you enjoyed your stay with us! We hope you come and stay with us again and give yourself enough time to enjoy the pool.

"Comfortable stay"

Patricia A, Austell, United States 15/10/2015

i give this hotel 5 stars for anyone that is looking for a quite romantic stay. The service wa awesome as well as the staff. it was a great experience. There is shopping nearby and food a great area to choose.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
WOW what a great review! We are so happy to hear you had a comfortable, romantic stay with us! We are pleased to hear the service and staff were awesome. We look forward to serving you again soon!


DKCNena, Chicago, Illinois 02/10/2015

The place was good. It was a fair trade in price. 8 out of 10 for everything. I would stay again when I need to save money but want to stay in a clean place. Sometimes you have to compromise on price and quality but here, both of those things meet one another half way.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We appreciate your feedback. We look forward to serving you again soon!

"Very Nice"

ChicagoOceanwaters, chicago 14/09/2015

We just stayed the weekend at this Best Western. The hotel is in an industrial park, but there are signs that guide you there. The hotel is clean. The young lady who checked us in (Friday around 2:30pm) was very sweet and helpful. Our room was great. The breakfast was fine. Two hot entree's, but they were different each day, which is great. The lady who worked the breakfast area on Sunday morning, was very friendly, always had a smile on her face. She kept filling everything, never stopped for a moment. The business center was clean and the computers were decent to work on. Though I would advise the overnight clerk, to be careful what personal conversation he is having, due to the fact I heard it. I was in the business center very early on Saturday morning. All conversations can be heard. The vending machines in this hotel are very reasonable.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
WOW what a great review! We are so happy to hear you enjoyed your stay with us. We strive to provide our guests will an excellent breakfast to make sure they have a good start to their day. We try to offer a good variety because many of our guests stay more then one night. We are also happy to hear all staff members were friendly and helpful. We hope you stay with us again in the future.

"Great stay!"

Sharon8309, Missouri 12/09/2015

We arrived on Saturday afternoon and stayed until Monday morning. Very friendly staff and room was very clean. The beds were very comfortable also. We stayed on the 2nd floor which they recommended since it would be quieter. Only complaint is the very thin walls. We could hear our neighbors though out the whole stay. Early and late, we just turned up the TV. Did not get a chance to try the breakfast. We were about half hour to 45 minutes to downtown Chicago. Perfect location and would definitely stay there again.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for being our guest and taking the time to leave us a review! We appreciate your kind words regarding your stay and are happy to hear we were able to provide you with a clean, comfortable stay. We look forward to serving you again soon.

"Very Nice Stay"

Tawanda W, Columbus, United States 09/09/2015

I enjoyed my stay and I will recommend this hotel to a friend. The breakfast was very delicious and well maintained. The hotel was very clean and the staff was extremely helpful. The manager at the location was very watchful of making sure the property was safe and sound.

bwchicagosouthland, General Manager at BEST WESTERN Chicago Southland, responded to this review
Thank you for taking the time to leave us a great review! We are so happy to hear you enjoyed your stay with us and had a chance to use many of our amenities. We strive to make sure all our guests are satisfied with their stay. We look forward to serving you again soon.

"Inexpensive and near Gaelic Park."

Josiah H, Norfolk VA 08/09/2015

Ok, our team stayed here for the 2015 North American Gaelic Athletic Association Championships at Gaelic Park. This was the closest hotel (10 min away) and very reasonable at 119.00 a night. The pool and hot tub were a big plus and the staff was very accomdating and helpful. The hotel itself was clean, though the AC in our room was hit or miss getting pretty warm in the middle of the night. The hotel was safe, they have security in the lot and hotel at night, and I have to admit we gave them a little issue with noise and ruckus, but their security team handled it well. -Sorry about that. The Hotel is tucked away off an access road behind an industrial park and is a little hard to find.

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.