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Best Western O'Fallon Hotel, O'Fallon

116 Regency Park, 62269-1879, O'fallon, United States - Vedi su una mappa
Best Western O'Fallon Hotel - Facciata dell'albergo Il Best Western O'Fallon Hotel è situato nel centro di O'Fallon. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western O'Fallon Hotel, situato a O'Fallon, Illinois, offre camere spaziose a prezzi convenienti. Ci troviamo a 25 minuti dal centro di Saint Louis, dove potrai ammirare il celebre Gateway Arch o trascorrere un pomeriggio alla scoperta dello zoo di Saint Louis. Gli amanti della natura adoreranno passeggiare nel Missouri Botanical Gardens, 32 ettari di orticoltura in esposizione. Fai il pieno di energia ogni mattina con la nostra colazione all'americana completa gratuita prima di uscire a visitare le attrazioni nelle vicinanze o la tua famiglia presso la base militare Scott Air Force Base, a soli 15 minuti dall'hotel. Dopo una giornata di visite turistiche, rilassati con un tuffo nella piscina coperta riscaldata o una sessione di allenamento presso il centro fitness. Goditi l'atmosfera seduto davanti al caminetto con un quotidiano gratuito nei giorni feriali e approfitta del caffè e dei biscotti grautiti disponibili nella hall.

Best Western

O'Fallon Hotel

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Basato sul parere di 316 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
91
Molto buono
82
Nella media
64
Scarso
38
Pessimo
41
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Affari Affari
41
Da solo Da solo
17
In coppia In coppia
55
In famiglia In famiglia
177
Viaggio con amici Viaggio con amici
21
RIEPILOGO DEI PUNTEGGI
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Qualità/prezzo

"Travel for meet"

4
Dream58373927997, Plano, Illinois 09/04/2019

Stayed the night when having to travel for a track meet in Belleville . Overall hotel is average but looks like a newer lobby. Breakfast was basic. The boys were wanting eggs or some fruit. But wasn't available. Got 2 rooms . One suite and the other was a average 2 bed room. Suite was broken into 2 room. Walk into a living room looking area that was out dated with a sleeper sofa they said was hard to get out. The room had 2 beds in it was a little small. Both rooms the beds where uncomfortable. For what I spent I would have wanted more comfortable beds to sleep in after a long drive. The pool is very small so the 3 teenage boys I brought couldn't swim in it. The pillows are very thin and hard to sleep on. The lobby was new and clean. The area around the hotel had a lot of gas stations and places to eat. The man who checked me in was quick and easy. I did request to have the 2 rooms by each but was on 2 completely different floors which was disappointing because we booked 3 or more weeks before the actual date.

"Dirty hotel room and terrible service"

1
User 08/04/2019

We just stayed at this Best Western for 3 nights while visiting family in O'Fallon. Hotel inventory is always limited when we visit. In the past we've stayed at the Holiday Inn express and Hilton Garden Inn. I would encourage anyone to stay at either of those hotels over the Best Western every time. Even if the cost difference seems like a lot. You get what you pay for and at the Best Western O'Fallon that is a dirty hotel room, horrible customer service and an uncomfortable stay that doesn't end soon enough. Our stay started with the woman checking us in first making fun of my partner's name. When we arrived in our room the carpets looked like they hadn't been vacuumed in weeks and the bathroom floor had clearly not been properly cleaned, with hairs (the last kind you want to find in your hotel room), on the ground. The rest of the room was ok - it seemed like nothing had ever been really wiped down or dusted, but it was bearable. The next day the same woman also informed my partner's senior parents (who had a reservation for a full week and only been there 3 nights) that they were checked out of the hotel the night before and they would need to find another place to stay as they were now sold out. The day before the hotel had upgraded them to a "suite" and they stayed there, but according to the woman working they were checked out that night. The manager never came out to speak with them to explain or apologize for what had happened. The hotel screwed up and checked them out by mistake, resold their room and were now kicking them out with no place to stay. I also used the "gym" while at the hotel. The equipment is all very old and poorly maintained. The treadmill was so loud and squeaky that it is was hard to run on for long. I'm fairly petite and I was worried it was going to fall apart as I ran. The elliptical was at least quiet but the calibration was off - the right side caught on something with every stride. The free weights and medicine balls were fine. As we left for lunch we requested that our room be serviced. When we came back 3+ hours later our room had still not been serviced. We left again for about an hour and reminded the staff. We came back to our room to change before heading to dinner and our room had again not been serviced. This time as we left housekeeping was outside the door (around 5pm) and asked if we wanted a full service, as if we hadn't already asked twice. When we returned later that evening our room had been serviced but soap, shampoo and toilet paper hadn't been replenished. The next day we saw housekeeping outside our door as we left and thanked them in advance for servicing our room. We never requested service at the front desk but made sure the do not disturb wasn't on our door. We were gone from 1pm until after 10pm. When we returned to our room the do not disturb sign was now on our door and our keys didn't work. We went down to the front desk worried that someone was in our room. We were told by the woman on duty that our keys expire after two days so we just needed new ones, and that they had received a lot of housekeeping complaints because kids had put do not disturb signs on guestroom doors. When we finally entered our room it had not been serviced, and the do not disturb sign that I had placed on the inside of the door was not there. We were out of towels, soap, shampoo, toilet paper, etc. The story was that kids had been placing do not disturb signs on guestroom doors, however I'm not sure how kids were able to enter our room (or others) to get the do not disturb signs and place them on the outside of doors. The housekeeping staff makes the most sense. I've stayed a fair share of hotels, both low-end and high-end, but this was by far the worst hotel I've ever stayed at. The dingy and dirty rooms could have been bearable if it wasn't for the horrible service. I encourage you to stay anywhere else in O'Fallon.

bwo14219, General Manager at Best Western O'Fallon Hotel, responded to this review
Ms. Joy, Thank you for taking the time for completing the survey about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay with us. We value your feedback and will improve on all of the issues that you had during your stay for you and other guests in the future. Thanks, Penny

"For a great stay in O'Fallon, IL. stay at Best Western!"

5
P9038DRkennethd, Shiloh, Illinois 28/03/2019

Brand new facility, knowledgeable staff and very friendly. Easy check in. Won't regret this stay. Plenty of well lite parking. Easy access on and off freeway. surrounded by a large number of great restaurants and entertainment and multiplex theaters. Again, a stay you won't forget...

Explorer05177726036, General Manager at Best Western O'Fallon Hotel, responded to this review
Thank you completing the online survey about your recent stay with. We are pleased to see that you enjoyed your stay and that you had easy access to many different places to visit and dine. We would enjoy having you stay again in the future. Thanks, Penny

"Manager needs to find a new line of work."

1
User 25/03/2019

For the staff to have failed on such a broad scale leads me to believe they have never been taught the basic acceptable standards of the hospitality industry. From the lobby being used a personal living room upon check-in. Dirty entrance/ windows. An outline of debris in the hallways where the wall and floor meet. Musty smell entering the room. Hair on the bathroom floor (both types). Urine on the toilet. Carpet did not appear to have been vacuumed. Breakfast area was a disaster. Food items not restocked. Silverware bins empty. No plates. Every table dirty. Service area door open showing dirty plates and utensils stacked high by the sink. First day the attendant was seen by the front desk on cellphone while the breakfast room was in this condition. We left without eating. Second day the buffet was in similar condition and we left again without eating. Third day we didn't even try. Just went to Bob Evans. All of this was either early or midway into the serving period. Pool appeared to not have the proper level of chlorine, if any. Smelled bad. Sand in the bottom of an indoor pool usually means a filter issue. We did not allow the grandkids to go in. Multiple rooms booked for our family event paid for in advance is the only reason we didn't leave after day one. Again, for the most part I hold the majority of the staff blameless, most were pleasant. The Owner/ Manager however is a different story. Please know that this is the first time I've given a negative review of any hotel. But then again, this is the first time I've witnessed this type of operational shortfalls on this grand of scale.

Explorer05177726036, General Manager at Best Western O'Fallon Hotel, responded to this review
To whom this may cocern, Thank you for completing the online survey about your recent stay with us. On behalf the our entire team, I would like to apologize for not meeting your expectations. We will use your feedback to implement the concerns and issues that you had during your stay. We will improve on everything and we would like to see you in the near future. Thanks Penny

"Everything was great except the pool"

3
Stacey H, Fortville, Indiana 20/03/2019

Everyone was very friendly and helpful. The room was clean, the bed comfortable. My daughter and I like to take short trips and stay in hotels with pools. While we are exploring new cities. This best western advertised indoor pool. I called to confirm it was in working condition. When we arrived it looked decent. When we got changed and went into the pool area I could immediately smell something off. It didn't smell like chlorine but more like dirty socks. To top it off it was 66 degrees. We were soo disappointed. You could see the dirt build up on the inside walls of the pool itself. Its unfortunate because we are planning another trip to st.Louis this summer. But we will have to find another hotel because of this :(

"Elaine"

4
K3706CBchristineh, Clarksville, Tennessee 11/03/2019

Elaine, at the front desk, went way above and beyond to ensure that we had a comfortable stay. She was an excellent ambassador for the hotel. It was a pleasant stay. The room was clean and well-stocked. The hot breakfast was a legitimate spread with more than enough for everyone. My only complaint was the Incidentals hold that they placed on my debit card because I'd booked via a third party. We will stay again.

Explorer05177726036, General Manager at Best Western O'Fallon Hotel, responded to this review
To whom this may concern, Thank you for completing the survey regarding your recent stay with us. Your business is very important to us and we value your feedback by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hop0e you will come back and see us in the future. Thanks, Penny

"Friendly service"

4
User 01/03/2019

THe room was nice. Had a terrible noise going on the first night. A loud dripping noise in the wall. They did say we should have said something during the night and they would have moved us . They did move us then. The pool stayed crowded. The fitness room was fine but wish it wasn't with the pool. The screaming was miserable. Had some loud and rowdy guests. That was not on them.

"Great value with very clean rooms"

4
Redwings88, Brookfield, WI 19/02/2019

I was in a business king for the weekend. The room was spacious and clean, including the bathroom. The sofa bed is set back from the king bed which gives the room more the feel of a suite. The cabinet door enclosing the fridge kept coming off the hinge and hanging to the side. The internet was very fast; no issues at all. Breakfast had hot, good quality food both days. They did run out of some utensils and food (muffins, fruit) before I arrived at breakfast. The pool and fitness center are small but functional. The hotel is easily accessible to many restaurants, grocery stores and the highway. I recommend this hotel if you are looking for a comfortable bed and a clean room with good working amenities.

"Advertised heated pool but it was absolutely freezing. AC in room did not work properly"

1
Zoe m, Aubrey, Texas 08/01/2019

This place was clean but advertised heated pool and pool was absolutely freezing. AC unit didn't work properly and it was sweltering all night. We went to this property because we were traveling with children and wanted the heated pool

BestWesternHotels, Corporate at Best Western O'Fallon Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Country Inn and Suites is now a Best Western."

4
Michael P, China Grove, United States 05/11/2018

The sign had already been changed to Best Western, so we had difficulty finding the hotel. It was also under construction. The pool was closed. The staff were very nice, and the rooms were clean (we had rented two.) The faucet on the tub was loose, and I was afraid it was going to fall off. I forgot to notify the staff about it, though. The beds were very comfortable. Breakfast was good.

"Pool not working"

1
User 26/10/2018

Pool is under construction, stayed here on family trip and picked this hotel specifically because it had an indoor pool. It was out of service and manager said there was a disclaimer on the website that said some facilities may not be available, refused to give discount, also out of fresh cookies that were advertised. We showed up in the evening and it was too late to find an alternative. It is very disappointing situation when 8 year old children were told that we would spend the evening at the pool.

"Great Stay!"

5
User 22/10/2018

I had read reviews about the hotel being under renovation. We stayed on the 2nd floor which had been completely renovated. Rooms were clean, modern, and had adequate space. The beds/pillows were very comfortable. The hall leading to the elevator was under renovation (no carpet, woodwork, etc) but the area was clean and it presented no problems. There also was no noticeable noise and we did spend time there during the day. Overall, this hotel was a great deal! Front desk staff was friendly and accommodating. The breakfast area was small but seemed to be well stocked and good variety. The location is fantastic if you have a sporting event at OFallon Sports Park.

Landon C, General Manager at Best Western O'Fallon Hotel, responded to this review
Thank you for taking the time to fill out a review. We are pleased to see that you were happy with your stay and how the O'Fallon Sports Park was close enough for your events. We are dedicated to accommodate our guests in anyway we can. We would like to see you stay with us again in the future. Penny Eatherton, General Manager

"Average hotel"

3
Fighting5thsvt, Plainfield, Illinois 15/10/2018

A good place to sleep after a wedding. Not much more to say after that. Rooms were just ok. I did feel safe here, though it could have been a bit cleaner. Hot breakfast was just ok, but not much choice for food. It was under renovation while we were there, but it had zero impact on this review. Our floor appeared updated, though rather poorly. Matress was very comfortable in my opinion. Overall, just an average place to stay if you need not to drive home.

Landon C, General Manager at Best Western O'Fallon Hotel, responded to this review
I would like to apologize for your recent stay with us. I would also like to apologize for the uncleanliness of our hotel. I would also like to apologize for the way the guest rooms and hallways appeared to you but we just got the top two floors renovated and are almost done with the first floor. I would also like to apologize for the breakfast selection, but we do serve a full hot continental breakfast seven days a week. We are happy to see that you had a comfortable night sleep, all the beds are new in the hotel. We would like to see you stay with us in the future. Thanks, Penny Eatherton General Manager

"Country Inn O'Fallon, an on the way stop for a Gateway Arch day."

3
llimner, Columbus, Ohio 08/10/2018

Our room was quiet, mostly clean, but uncomfortable. Breakfast so so. Drinking water from breakfast dispenser tasted like sulfur. Employees smoked on end of hotel. Under construction. Pool very small.

Landon C, General Manager at Best Western O'Fallon Hotel, responded to this review
I would like to thank you for taking the time to fill out a survey. I would like to apologize for the cleanliness of your room, and I would also like to apologize for the room being uncomfortable during your stay. I would like to apologize for the breakfast not meeting your yours. We do serve a free full hot continental breakfast everyday, and I would also like to apologize for the water not tasting right. I would also like to apologize for the employees smoking on the side of the hotel,but that is one of the designated smoking areas for our guests and our employees. I would also like to apologize for the mess of our renovations which is in the process of almost being completed. I would also like to apologize for the size of our pool. We would like to see you stay with us in the future.

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