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Best Western New Smyrna Beach Hotel & Suites

1401 S Atlantic Avenue, New Smyrna Beach, 32169-3113 Etats-Unis
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telefono : (386) 426-0020
4.0 / 5
1516 Avis Tripadvisor
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i vantaggi dell'hotel

Servicios de habitaciones

Macchina del caffè
Asciugacapelli
Ferro e asse da stiro
Microonde
Cassetta di sicurezza
Frigoriferi

Servicios del hotel

Aria condizionata in hotel
Attrezzature Buisness Plus
Reception 24/7
Ascensore
Centro fitness
Lavatrice in loco
Parcheggio
Parcheggio dell'hotel a pagamento.
Ristorante in loco o nelle vicinanze

Actividades

Piscina
I punti forti

Servicios de habitaciones

Macchina del caffè
Asciugacapelli
Ferro e asse da stiro
Microonde
Cassetta di sicurezza
Frigoriferi

Servicios del hotel

Aria condizionata in hotel
Attrezzature Buisness Plus
Reception 24/7
Ascensore
Centro fitness
Lavatrice in loco
Parcheggio
Parcheggio dell'hotel a pagamento.
Ristorante in loco o nelle vicinanze

Actividades

Piscina

Descrizione

Ti diamo il benvenuto al Best Western New Smyrna Beach Hotel & Suites! Il nostro hotel vanta una tradizione di eccellenza nel servizio, che gli consente di classificarsi sempre tra i migliori hotel Best Western in tutto il mondo. Ci impegniamo a offrire il miglior servizio clienti che i nostri ospiti possano aspettarsi e apprezzare.Il Best Western New Smyrna Beach Hotel & Suites è il luogo perfetto in cui trascorrere una vacanza al mare a New Smyrna Beach, in Florida. Situato in posizione ideale lungo le rive di questa incantevole cittadina balneare adatta alle famiglie, il nostro hotel dispone di camere e suite spaziose dotate di balcone con vista mozzafiato. Assapora colazioni e pranzi deliziosi presso il Seascape Restaurant, all'interno dell'hotel, e fai un tuffo rinfrescante nella nostra piscina all'aperto fronte mare mentre ammiri la splendida vista sull'oceano. Viaggi con i tuoi amici pelosi? Al Best Western New Smyrna Beach gli animali domestici sono i benvenuti: porta nelle tue avventure i tuoi amici a quattro zampe.Scopri le vivaci boutique e gallerie d'arte di Flagler Avenue e Canal Street, a pochi minuti dal nostro hotel. Se vuoi divertirti, Daytona Beach è a soli 20 minuti di distanza e offre tantissimi svaghi, tra cui la Daytona Bike Week e altri eventi ricorrenti presso il circuito Daytona International Speedway. Che tu voglia rilassarti sulla spiaggia, esplorare le gallerie d'arte del posto o concederti i sapori locali, il nostro hotel fronte mare è in posizione ideale per il tuo soggiorno.

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Recensioni dei clienti

4.0
Basato sul parere di 1516 viaggiatori
Eccellente
870
Molto buono
377
Nella media
119
Scarso
62
Pessimo
88
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
"Many unexpected negatives"
Charley1Florida, 26 Septembre 2024

Realize they won't tell you important information you should know about the hotel when booking a reservation or upon checkin. They won't tell you upon booking or checking in that there will be deafening construction/heavy equipment noise coming from the room above your room that starts at 7 am. They won't tell you upon booking your reservation that only 1 car per room is allowed to park in the lot and it costs $22/night for that parking. They won't tell you upon checking in that there is not daily maid service to your room. Also unexpected is that the room's ocean view balcony will have a noisy & unsightly a/c compressor right next to the chairs. There is no shower for rinsing off sand at the entry to the hotel or pool from the beach. The showers are located in the middle of the pool deck where difficult to see in the dark of night. It seems the only way to get from the hotel out to the pool is by going outside and through the underground garage and up steep/high stairs.

"Very Disappointing stay with construction noise and sullen front desk person"
Karen O, 20 Septembre 2024

We were really looking forward to staying in a top floor ocean view suite after a very difficult week. We arrived late after a long 8 hour drive. We crashed and were looking forward to sleeping in the next morning. We were jolted out of bed at 6:30 am with drills , banging etc. Come to find out they are reroofing the hotel. This went on for about an hour. Nothing was ever mentioned about construction work during the reservation process or check in. Why put us on the top floor during re roofing? Beside that it looked like the carpet hadn't been vacuumed since there were two dead palmetto bugs mashed on the floor. We did get a full refund after dealing with a very sullen, almost hostile desk person who refused to get the manager, or say that she was the manager and refused to give her name after delivering her snarky remarks. She also had the temerity to say I was disrespecting her. ??????! Customer Service at its worst. Best Western has and can do much better!

"Nice Ocean View"
cynthiatF4846YI, 09 Septembre 2024

The rooms are large with great views. The pool was very clean. The room we had was very damp and had a musty smell, we were only there 2 nights, so we did not ask for another room. The room could use new carpet and updates. If the cost was less, would recommend for short stay.

"HAZARDOUS"
Kaitlyn F, 09 Septembre 2024

9/6/24-9/7/24 The first impression of this hotel was the front desk staff when I walked in. No emotion, no "Hello" very cold and not helpful whatsoever. I had to approach and ask to be checked in. The first room they gave us... there was mold all over the ceiling - a random odd hole in the ceiling above the bathtub surrounded by black growing mold. The carpet was wet all throughout the room. There was dust CAKED up on the A/C grate and the whole room wreaked of mold and humidity to the point it was hard to breathe. I went back down and ran into a maintenance man in the elevator - who was very helpful and nice (the only reason I gave a 4 for the staff and not a 1) He took me to the front desk and demanded them to give me a different room - as the man that was cold to begin with whispered to the maintenance gentleman asking him if he could go clean one of the rooms as "we don't have anyone else to do it".. And didn't say anything to me just slammed a card on the desk and the maintenance man spoke for him and apologized and took me up to the other room to check it out. It was better, but still... the carpets were wet, the room was musty and smelled like mold, just a little less and somewhat bearable than the first room. The mold on the ceilings were covered with white paint, and we were only staying one night - was already 5 o clock and had to get my kids dinner so I said this one is at least better than the first, its fine. But, let me tell you... It was so hard to breathe in there at night, we had to go out on the balcony in the middle of the night from waking up from the humidity. We finally just left the balcony door open so we could breathe. And finally.... the next day, we requested a late check out. I called the front desk and spoke to a women 9/7/24 at around 8am... she said they could give me until 1:30pm without having to charge me. Around 11:30am that same women called up to the room while my kids were taking their nap to ask if we wanted to extend our stay because we had not checked out yet. My husband said no.... you gave us late check out. She proceeded to argue with my husband and told him that they don't even offer late check out and we had to be out by 12 if we didn't want to be charged for another night. I went down to the desk after that and spoke with whom appeared to be a manager and said the women told us we could have until 1:30, after some back and forth of the previous conversation from that morning, he said that is okay we can have until 1:30.. House keeping came twice from 11:45 - 1:15 to see when we were leaving, we had to tell her they gave us until 1:30, she said they didnt tell her that. They also turned the keys off at 11 so I had to have my husband let me back in the room.. while checking out, I told the manager that maintenance gave us breakfast cards and to take the breakfast rate which I selected off my bill. After some back and forth about that - he finally found that he was able to remove the breakfast rate. I asked if they could do a military discount instead and he said no. Overall it was a terrible stay and I will not be coming back. We have an entire family reunion planned for next June for our whole family (immediate and extended) to stay in new Smyrna for a week, we were checking out this hotel to see if we would want that one but we will 100% not be coming to your hotel. Terrible terrible terrible. All except the helpful maintenance man. I have been in plenty hotels and non have smelled so bad of mold and wet dirty carpets as well as the more than difficult staff.. Very disappointed. I think the mold is a serious health concern if not a hazard and should be addressed and the rooms closed down immediately.

"Room smelled moldy!"
Mark M, 26 Août 2024

Great ocean front view, easy check-in and parking. BUT...our room smelled very moldy (it was disgusting - and it made my wife cough the whole time while in the room), there was a big hole in the couch, the bedroom blinds were broken. Only one elevator worked, and it was very slow and hot. We won't be back...Managment needs to fix - it's a shame because it's such a great location.

"DONT DO IT!"
126julietm, 16 Août 2024

This is the worst hotel I've ever been to and I've been to a lot. After making a two week vacation on the top floor they did not mention that they were replacing the roof. So every morning between seven and 8 o'clock in the morning, you have to leave the room because you cannot hear yourself breathe it is so loud unbelievable! The hallways are a stinking hundred degrees plus and the elevators hardly ever work so good luck carrying your luggage up to the seventh floor which it only goes to …but the elevator doesn't even go to eight so you have to carry your luggage up to that floor. Save your money book somewhere else do not book this hotel. Don't let it ruin your vacation.!

"Mediocre experience"
A C, 12 Août 2024

Desperate need of refresh! Only one elevator worked. Waiting in line to just get to room. The room was nice size but the furniture was is terrible shape. The ac vents were caked with debris and lint. The couch in living room was in desperate need of replacement. Was not able to use it at all. They do lock off the only disabled ramp to beach when there is a storm and did not unlock it. So getting to the deck beachside is impossible if you use mobility aids. I would just advise another option because for the price you can rent a condo.

"No rest. Roof repairs, elevators did not work, horrible view of the ocean. Very expensive and had to put up with all the"
amy b, 08 Août 2024

Reserved an oceanfront and got ocean view an hotel refused to accommodate. Claimed it was booking.coms fault. Elevators did not work, roof was being replaced so very noisy and a terrible view. The hotel did not offer any discount or anything for all the inconvenience. Was a VERY expensive disaster. Only thing that was good was we were able to take our service dogs(4). I will take my RV next trip.

"Moldy Mildew"
KJNFLA, 24 Juillet 2024

This place needs a remodel or to be knocked down and rebuilt. The rooms smell extremely strong of mildew and everything is wet…the carpet, the tile and the chair seat cushions. We wore shoes the entire time in the room. It feels like you're getting mold poisoning while you're in the room. I know it's by the beach and there are ramifications for that…but get dehumidifiers or something. Every time we go, only one elevator is working. Beware!

"We had problems from the first night. We got here. Refrigerator didn't work, door didn't lock Room was dirty. I have pic"
gregg7883, 14 Juillet 2024

First night refrigerator didn't work, door did not lock, water was brown, room was filthy. I have pictures and ended up checking out a day early.

"Stunning views and the rooms are very spacious"
Road63574107987, 11 Juillet 2024

Stayed 10 days. The location was so close to everything. The room was very large and I love that the bedroom has a door to shut so we were able to not wake the kids in the morning while we made coffee or sat in the living area. Each room has an amazing view or the ocean. I 100% recommend this hotel

"Dirty smelly Hotel"
Annette B, 11 Juillet 2024

Room was not cleaned for the 3 days we stayed. Tried to get clean towels on day 3 and was informed that a dryer broke and they had no clean linen. Blinds falling off the windows. Door to patio had no coverage and faced east so the sunrise woke us up every morning. Charges $22/aday to park your car. They inform you of this upon check-in. It was July 4th, no other hotels were available our we would have left. Horrible stay!

"Great customer service"
sand0018, 09 Juillet 2024

All employees from front desk, housekeeping, and restaurant offered great customer service. Food was great.

"Nice spot"
brent285, 04 Juillet 2024

Every room has a nice ocean view. Perfect to sit outside on the balcony and watch the sunrise on the 2 chairs and table to sit your coffee on.

"Love this hotel"
patty185, 04 Juillet 2024

Rooms need updating. Rooms have an excellent lay out. Location is great. The view from every room is spectacular.

"Best Hotel in New Smyrna Beach, Florida"
Karen D, 03 Juillet 2024

Gorgeous ocean view from every room is the advertisement, and ours was outstanding. The staff is outstanding! We had helpful and friendly service from the moment we came to the hotel, and immediate in resolving 2 minor problems. The rooms are clean, large, and comfortable. I highly recommend this hotel.

"Our "MINI" Vacation "Getaway"."
rickharrold, 30 Juin 2024

We would HIGHLY recommend this hotel to enjoy the BEACH, POOL and surrounding area. We enjoyed our stay and ALL the restaurants and shops.

"Great Location, Great Room Veiws"
adlin12024, 26 Juin 2024

The Location, Room Views, and Staff made for a Good experience! The Elevators were out, and the room wasn't as clean as it could be, but after I wiped down a few surfaces it was fine. I would recommend staying here still and would stay again!

"Rediculous Fees"
FellowTraveler50470, 20 Juin 2024

Enjoyed staying in this hotel over the last 6 years. However, my recent stay included, highly inflated room rates as well as a $22.00 per day parking fee. As a member of the rewards program, my 'pay with points' promotion was wiped out with fees. Will not be staying here again.

"A is for Awesome."
GoPlaces60099595190, 18 Juin 2024

A is also for Andrea. Ms. Andrea helped us daily at the front desk with odds and ends plus helping us extend our stay one night. Clean pool and tidy pool area with plenty of shade. Easy access to the beach, parking garage, dining, shopping, plus beach drive on was a breeze. We cannot wait to come back! Thanks again!

"Very dirty and poor service and rates are unclear and cancellation policy is unfair."
purplemountaing, 14 Juin 2024

I do not recommend this hotel no matter what. It is not clean, has a terrible policy for just about everything.

"Bathroom had mold"
jrmljct, 10 Juin 2024

Location is great. Bathroom not so great. Pretty gross. Restaurant was closed but after seeing the bathroom, we wouldnt eat there anyway.

"Safety & Security Compromised"
Lars W, 06 Juin 2024

After checking into our room we choose to enjoy the balcony. After a 1/2 hour suddenly a stranger opened the balcony door asking why we were in the room. The staff issued door key to this person and told us “it happens sometimes”. Person had access to all our belongings. Followed him down to lobby and to alert staff. They gave us free breakfast coupons. Wow! Upon checking out we returned the coupons unused and asked for better compensation. They offered to discount the parking fee. Told them not acceptable. Refused to offer anything g more and restated “sometimes this happens”. They were completely not at all concerned what had happened in less about our safety and security or preventing it from occurring to others. Never got to speak with the manager. Only with staff. Manager later had staff call us and gave partial discount to 1 night stay. Also wrote letter to corporate CEO. To date no response at all. Totally unacceptable.

"Extremely Helpful Staff"
Robert R, 23 Mai 2024

Booking.com screwed up the reset but front desk staff took care of everything. Facility was clean. I really enjoyed my stay

"Pleasant Stay"
Nora K, 17 Mai 2024

Very clean, very friendly helpful staff. Nice restaurant for breakfast. And, the best part, it is dog friendly. While pups aren't allowed on the beach at the hotel, we were directed to an area about three miles away where we were able to walk on the beach (on leash) with our dog. We enjoyed our ocean view too! We will be back!

"Great getaway"
roymR7935QM, 16 Mai 2024

Our 2nd time staying here. Very clean friendly and accomodating! Restaurant offers delicious breakfast selections!

"A wonderful experience"
lscheid123, 12 Mai 2024

My overall view is wonderful. From the Hotel itself beautiful and the view from the room breathtaking.The entire Team who worked there were awesome all the Team. Always helpful and always smiling.Great experience.

"Great hotel, and location"
Danielle L, 09 Mai 2024

Dana at the front desk was absolutely amazing. She made our stay super comfortable and was very attentive. We will definitely be back due to her great customer service.

"Gross"
Jack M, 24 Avril 2024

This Hotel is dated and not clean at all. Our bathroom was disgusting. Toilet was loose from the floor, and seat was loose from Toilet. There was what appeared to be black mold in caulking around tub, Toilet and between tub and vanity. Look for other options in NSB.

"We Will Come Back Again And Again"
FallFoliageFellow, 05 Avril 2024

This place was awesome. The location right on the Atlantic was unbeatable. We had an oceanfront King Parlor room, #415, with 180 degree views. So many restaurants, grocery stores and convenience stores nearby, many within walking distances. Had a quaint little restaurant, a great fitness room, a great pool and ample well lit parking. At night it was so dark and quiet, so restful. The room was huge, immaculately clean, had a kitchenette and two separate, very long balconies facing the ocean. We rarely even saw other guests on our floor. And the staff here was amazing---April, Dana and especially Kaleigh, who had the patience of a saint with us when we used 11 BW Travel Cards to pay for our stay. Then when we checked out, we were told we had a $76 CREDIT!!! We also got a ton of points on our BW Rewards Account for our stay. What more could anyone ask? We will definitely come back here again, and use it every year for our Atlantic coast March getaway headquarters. A+++! We LOVE Best Western!

"A great place for a beach trip!"
Emi W, 27 Mars 2024

The hotel is in a great location! You're close to everything, food, shopping and the historic downtown area while being directly on the beach. It is an older building, and the age is definitely visible around the property, but it seems to be well-maintained. It was really nice to have a large fridge and microwave to keep our extra food costs down with snacks and light meals during the day. The pool towels are very small and thin. If you plan to swim or go to the beach you should definitely bring your own beach towels. There was plenty of parking available for the guests. We live local and my husband was able to come visit after work. We were worried about parking for him but there was a dirt lot next to the hotel and he was able to park there. After the beach closed to traffic, we had it all to ourselves. The area seemed mostly residential and there weren't a lot a people around. This was a great, affordable beach trip and we appreciated the getaway.

"Terrible internet but okay to excellent other wise"
Warren670, 06 Mars 2024

I needed to work while my wife and I visited family in Mew Smyrna Beach FL. I asked the desk clerk to show me the internet speed of his desk top computer. It was 1.4 GB per second. I assumed my room internet speed would be least 100MB per second. It was not. The room internet speed was 8 MB/ second . Not useable for business. I told the front desk. They were empathetic but nothing they could do. I was unpacked and only there for two nights so I bought a long USB cord with apple lightning connector to keep my phone charged, ran it to the deck and used my phone as a hot spot. Worked well enough and the suites have two separate rooms so I did not bother my wife when making calls. If 8Mb per second internet is okay for you/your family, the carpets and furniture is old and worn but the master bed was comfortable and the suite comes with a very nice mini kitchen. The Ocean front view is excellent and you can watch a rocket launch from Cape Canaveral (15 miles away) from the 7th floor deck. Pricing seems to be close to the Hampton Inn but you are on the beach. If not for the slow internet, I would stay here again. My wife loves beach views.

"Very nice"
Poornojo1, 27 Février 2024

A very nice place to stay. Real nice clean suite. Comes with two beds in a seperate room, large bathroom and a very nice roomy kitchen living room area with the door leading to the balcony. Among the top places I've every stayed at.

"Waterfront property"
jtultra1, 20 Février 2024

This place was wonderful, great view; clean, location , restaurant on site, and some close by, grocery nearby if needed, nice swimming pool on site, and the ocean right out front if that was your thing

"Would stay again"
ishmanm350, 14 Février 2024

The room (king suite w/ocean view) was big and clean. The balcony view was great. We didn't use the pool but it looked nice as well. Great restaurant right across the street. We ate breakfast at the hotel and the food was good there too. The service was slow only because the server was completely on her own to seat, take orders, fill coffees, run food, bus tables and check out customers. At one point she had about 15 tables, she could have been grumpy or frustrated but she wasn't she was nothing but polite and friendly and did her best. The bed was also extremely comfortable and provided a great nights sleep!

"Outstanding views and location"
Kathy U, 29 Janvier 2024

The location and the views from this hotel are outstanding. Easy access to some restaurants and shopping. Just a 2 minute walk to the beach. Staff was friendly and the rooms were spacious. Overall a bit pricey -$20 Resort fee is and no breakfast included.

"Great views & Attentive Staff"
L4222RTlisa, 22 Janvier 2024

The staff was amazing. They got our group in under the wire and were extremely patient with cold and hungry senior citizens. Everything was clean, views from the balcony and the restaurant were amazing and there are several dining choices within walking distance. Will be back for a more leisurely stay!

"Great all around"
Victoria S, 02 Janvier 2024

The rooms were pretty great and very clean. Size of the room was very nice. Beds were a little bit small but comfortable. The view to the beach was beautiful and perfect. Balcony was a good size also.

"Fecal matter on sheets"
harveylowell6, 30 Décembre 2023

Fecal later on sheets from previous guest. Rude night check in agent. Refusal for guest to use lobby restroom. Room booked not room issued. Additional blankets and sheets not available. Room obviously was not cleaned by maid with dirty sheets in each bed

"Not good"
Leslie S, 22 Décembre 2023

The hotel is tired and the rooms smell musty. You have to request that your room be cleaned. Ours wasn't. We will never come back regardless of beach views. We relied on the good reviews when we booked.

"Beachfront??? No access"
bgraham2023, 06 Octobre 2023

Pool access not very easy to get to. No towels for pool. Asked to have my bed sheets freshened up and carpet vacuumed. Not done. We were there for a week. The couch smelled like urine. Sink drained very slowly and leaked, a maintenance guy came to fix leak. Couldn't find any leak.

"Trust me. Stay somewhere else! /or Read on and be trip advised."
Jeff S, 04 Octobre 2023

The place has gone from mediocre to bad. We had a family reunion here 2 years ago and all 9 siblings agreed it should be down graded from BW to "MW" beach hotel and suites back then. The Mediocre Western was the joke at the time. We reunited again here this year, for the last time. We will follow the advice and Stay somewhere else. Things have gotten much worse. There are safety ,health, veracity, and convenience issues aplenty at the Worst Western Beach Hotel and Suites'Resort" and some good too. SAFETY: The staiwell nearest the ocean is hazardous. The windowless steel slab doors of your emergency FIRE EXIT are rusted , the hinges, hardware and frames are decayed and twisted. Some require excessive force to operate, my wife could not open them easily, while other slam shut with the force of the ocean breeze behind them, be very careful with those ones. This is also very noisy if your room is anywhwere near when the door booms like a cannon eveytime it is used. The electric lock to our room was finnicky. Sometimes the card worked, sometimes it did not fully disengage the lock. It always worked manually from the inside. You have go through an active parking or the rusty staiwell and a maze to get to the swimming pool. you must be nimble, doing so with children presents another set of challenges. The deck around the pool is an old wooden affair. Parts of it are mushy,parts of it are uneven and sunken, parts have loose boards that move when you step on them, there are screwheads sticking up and there you are barefoot! There is no canopy not even a single umbrella at the pool. Its Florida the sunshine state and sometimes its neccesary to just get out of the direct rays. There is no provision for that at this alleged resort. The building is not secure at night. I could gain entry, unobserved, without a guest card. I will not detail how to do it here , but trust me I did it. HEALTH: My family rented 6 rooms for a week. In one the air conditioner condensate soaked the carpet. They got a different room. In one the air conditioner wasnt cooling. In another the toilet would not evacuate the waste completely, It was several times a plumber was dipatched before the issue resolved. In my room the toilet moved everytime you sat down and evetually began to weep water at the floor base after every use. Our tub had a very slow drain so you would be standing in an inches deep puddle of dirty soapy water by showers end. There are no restrooms adjacent to the pool area. The nearest is up two flights of stairs through the rusted door stairwell to a general use restroom and if you dont have your room card you cant get to it. Or you can go in your wet clothes through the parking lot, into the lobby, up the elevator, down the hall, to your room, dripping all the way. Or maybe.... just jump into the pool. A couple of members of our party experienced mysterious respiratory ailments during our stay at the WW"Resort". Hard to pin down the cause but it was a very curious coincidence. VERACITY : The "Parking Fee" was rebranded to a "Resort Fee" when one sister said she did not drive there. The "Resort Fee" was a surprise to others in our party sprung on them at registration time not at reservation time. When inquiries were made a slew of varying explanations and excuses were presented to several members of our party. It was always someone elses fault, the reservationist, the website, Priceline,corporate, or finally the guest of the Worst Western "Resort" themselves for not asking about surpise fees. No adjustments were made. Guests also did not routinenly ask if this ocean front hotel had direct access to the ocean. The WW is unique in this respect. and yet somehow fails to mention it. Apparently an in depth interrogation of the reservationist is expected of each potential guest. Although WW"Resort "is oceanfront there is no direct access to the beach. Once again the stories of this inconvenience varied. The WW "resort" management claimed that the turtle nesting season and the goverment kept them from repairing their stairs /ramp. Apparently every other building on New Smyrna Beach somehow skirted this problem and there were new stairways and ramps at each and every one of them, some were being built the week we were there. CONVENIENCE: The lack of direct beach access requires the guest of the WW "Resort' to walk and carry all of their beach gear two blocks parallel to the beach on a sand and shell road to use the brand new ramps at public access points. Upon return there are no provisions for removing the sand so... through the parking lot, into the lobby, up the elevator,down the hall and into your room. This explains the damp gritty carpet situation, and the slow bathtub drains. There is another option. If someone can not make that trek on the unstable surface. That is to load up your vehicle and pay the $20.00 per day to drive onto the beach at the public ramp. Other convenience items include the ability to request resort amenities like toilet paper, garbage bags, and disposable cups in person at the front desk. No one in our party got anything they requested from the hospitality workers, they got a nod and an OK , but no towels, bedding , shampoo or the first sheet of toilet paper. At the WW towels for use at the pool were not at the pool. They too were metered out at the front desk, but only if you knew you had to ask for them there. So ... back through the parking lot, through the lobby, possibly dripping wet, to the registration and resort amenities dispensing desk, hoping someone was there, and the line was not long and they had towels. THE GOOD PART: The Ocean

"No beach access."
wrightmary, 25 Septembre 2023

No way to get to the beach from this hotel. It was advertised as a beachfront hotel and no mention was made that you can't go to the beach from this hotel. We had to walk way down the street to a public access point. We were charged $20 more than the original price we agreed to. The coffee maker leaked all over the counter.

"Beautiful view but"
Jen D, 09 Septembre 2023

The hotel was situated perfectly for where we needed to go and the view from the balcony was spectacular. The room itself however was very disappointing. The couch without a doubt needs to be replaced in the room, as the cushions sink down into the pullout section so that they are even with the frame. When we arrived, there was a half eaten sandwich in one trash can, an empty soda can in another and packaged food and melatonin left in the food cabinet next to the refrigerator. Air vent was dirty and room very musty. Had to call for fresh towels-the second day but they were brought up immediately and the guy was very pleasant. Although our stay did not afford us time to visit the beach, I understand at this time, because of last years hurricane you cannot access the beach from hotel property. I did do the hotel survey pointing out all of the issues we encountered and received a generic reply from management.

"Don't stay at Best Western"
eaparker69, 06 Septembre 2023

I've stayed at Best Western three times in the past year. Once in Tennessee and the room was beyond disgustingly filthy toilet did not work correctly. There were ants in the bathroom. There was a discarded sock and hair tie on the rug which smelt terrible as well as a hallway carpeting. The one in new Smyrna Beach was ocean front thought it would be beautiful. Beach access was demolished and you had to walk to public access. Room was OK. But safe didn't function and the patio door to the balcony didn't lock even though that wasn't in joining balcony that really Was concerning as far as safety went. Staff really didn't seem too interested in the problems.

"No shower for 3 days! Management doesn't care."
Scenic46262721902, 03 Septembre 2023

I'm hoping that this will help other travelers in choosing not to stay at this hotel. I came here with my dog to have a short 3-night getaway and relax. I must say, the location is great and very convenient. However, what completely ruined my stay was not being able to take a shower. As a travel professional myself, I know that things can come up during a stay and it's hard to have everything match your expectations, however, being able to take care of basic hygiene and take a shower after a long day in the Florida sun is essential and the most basic service any hotel should offer. It would literally take 5 seconds to see the water wasn't draining out of the tub and start to pool. The first time this happened while I was in the shower, I was literally standing in a pool of filthy water. Nobody came to my room even after I told the front desk 3 times about this issue, the only thing they did was give me a plunger, which only made things worse because it just "stirred up" all the human filth that had been piling in the drain for only God knows how long. I was met by a very rude Manager the morning I checked out, who simply gave me her card (her name is Dana) and told me to give her a ring so I could get a discount on my next stay. My NEXT STAY??? I don't think I'll ever come here again!! I asked for a refund and she said to contact Hotels.com, which I did, several times, and they finally told me that the Manager refused to issue a refund. So here I am writing this review. Thank God I was there by myself, I cannot imagine coming here with kids and not being able to wash them.

"Best Western on the Beach"
cuellarlocks, 07 Août 2023

We only stayed one night but we were able to get in a little sooner than our arrival time. We were accommodated with going to the pool and relaxing without noise and cars from the beach interfering with our time. Parked down under in the garage and kept our car from getting sandy. Loved all the people there so friendly and very helpful. Had a great stay, would recommend you to anyone.

"Great basic hotel for a home base at the beach!"
949cindyf, 23 Juillet 2023

This is an older hotel, but the room was very clean, everything was functional, and it had a balcony with a lovely view of the beach. Due to storm damage, you have to walk 50 yards down to enter the beach but that is not a big deal and does not impact your access to the beach at all. I did not park a vehicle ($20/day is incredibly steep in my book) . A grocery store is a short 5-6 minute walk as are an array of restaurants. Great 'home base' for a stay at the beach! Tip: If you want good coffee, you may want to bring your own pot, and only negative I can offer is the air-conditioning unit was very noisy on the balcony when it kicked in, drowning out the sound of the waves.

"Wouldn't stay again"
careybagley, 20 Juillet 2023

Most of the staff were very rude and very impatient. There wasn't beach access from the hotel. Which we were not made aware of until we got ther. Prices were double that what we paid the last few years we've stayed and they upcharged the resort fee. There's no resort. It's a small pool and no beach access. Very disappointing because the other times we stayed it was much better.

"Horrible"
Traveler25942113431, 19 Juillet 2023

We have been visiting this hotel for many years and I will NEVER rebook any future vacations here! The hotel staff were very inappropriate. Gail and Bob at the front desk caused our vacation to be the worst. Around 5pm, Gail took it upon herself to enter our room and threatened our kids ages 18, 16 and 15 years old that there is too much noise from the room. She told the kids this was their first and last warning and she is calling the police to have them removed from the property. She continued to curse at the kids during this time and tell them they are too young to not have an adult in the room. My husband and I were in the pool. I never received a phone call from Gail to inquire of this noise complaint. However, she did have our hotel keys disabled so that we could not return into the room. This is not acceptable! Next, I returned to the desk FOUR times to have the keys reprogrammed! The next time I went to the lobby the man behind the desk, Bob, was not any where to be found until he came inside from smoking a cigarette and complaining about his job and the vacationers. The resort fee is another issue. I understand resort fees but we had no resort amenities. We did not even have beach access unless we walked down the road. Although not too far, this was a HUGE unexpected inconvenience for our grandfather that could not manage the walk. One of those Florida thunderstorms came into the areas very fast and we ran from the beach and into the parking garage. As the storm continued, we were told that we could not stand in the parking garage area. The electricity was out from inside the hotel as well. The staff told us it will be back on shortly. I have never had such a horrible experience. Other friends and family that we were with have the same experiences plus many more but these were my experiences.

"Borderline Harassment from hotel staff"
Ryan S, 19 Juillet 2023

We have stayed here many times in the past decade and it has been fine. When checking checking in with Jacob at the front desk we were informed there was no beach access and we'd need to walk several blocks with our gear to the beach. This was not found on hotel website. When I questioned the “resort fee” because of no beach access Jacob became surly and rude. This type of behavior did not stop here, both Gail and Bob who also worked at the front desk were downright rude to my 17 year old daughter and niece who was also staying with her family at the “resort”. At one point Bob would not allow them out of the elevator, yes reread that….would not allow them to leave the elevator and told them to go back to their room. What is wrong with the staff here? The rooms were dirty, the towels and toilet paper were never restocked and you had to go looking for someone to give you more. It was like pulling teeth to get the normal needed items at this motel. The rooms had mold and mildew. Our door did not properly shut. Management and ownership must be doing something terribly wrong here. Save your $ and please stay down the road at Springhill Suites.

"Nice view hotel room has roaches"
jassyBug627, 07 Juillet 2023

Family trip view from the balcony was beautiful. Room was ok but pictures failed to show all details. On day 3 of our 7 day stay we return to find the biggest roach ever in the room. We immediately shook out our luggage and put it back in the mini van Later we saw even bigger ones near the door closest to the trash and the lower level of the garage. No free breakfast just a restaurant onsite.

"High rates and they don't even make up the room or replace towels."
Gene M, 06 Juillet 2023

They charged over $350.00 per night for the room and when returned to our room in the evening the bed had not been made up and there were no fresh towels. There were black mold spots in several places around the tub. The bed frame stuck out an inch or two on both sides of the bed creating a hazard. The door did not close and lock automatically, you had to pull it closed.

"Great place for your vacations"
1WMark, 05 Juillet 2023

The Best Western was really quite nice for this vacation trip. It is a great location on the beach and well located to very good restaurants. Rooms afford a great beach view and nice balcony. Clean and well equipped - refrigerator, microwave, small kitchen sink, etc.

"Friendly, Great Location, Exceeded our Hopeful Expectations"
Jarenkad, 28 Janvier 2023

Room was huge & clean. Big kitchen area. Comfy beds. Balcony view was spectacular. Staff was courteous and super friendly & helpful. The restaurant on site was a great bonus! Location was perfect. I'd totally stay here again, as would any member of my party. We've even talked about staying here again if we planned another trip to this area.

"Great even after a hurricane"
Ginger C, 20 Octobre 2022

Very pleasant experience, even though they had damage from hurricane Ian. Restaurant breakfast was delicious even under not perfect conditions, staff was most helpful and pleasant, room was large, clean, ocean view.

"WORST HOTEL STAY EVER"
loneill528, 12 Septembre 2022

This is quite possibly the worst hotel stay we have ever experienced. The only thing good was the view! There was no water/toilets from 9am - 3pm for two days of our stay. If you used the toilet, urine and or feces sat in the toilet bowl until the water was turned back on! Would not flush! This was disgusting and unsanitary!! There was no maid/cleaning services due to staff shortage. The wifi went out on the second day of our stay. One of the two elevators was broken on the morning of our departure. The bathroom wall was moldy/dirty There was no drain in the bathtub, so a bath was not possible. Even the blow dryer was broken. The window blinds/slats were all bent and uneven. They also were not functional for opening and closing, hence, disrupting our view of the ocean. The A/C was barely working and was draining on the balcony in the sitting room. The pillows were like laying on a small cotton ball. The sheets and comforter were super thin and worn. We quite honestly were worried about bed bugs! Thankfully that was not an issue. We paid a $20 per night resort fee. This was no resort!! There was no restaurant/tiki bar. Nowhere to get food or a drink by the pool. There was no rental service for beach chairs or umbrellas. How are guests from out of town supposed to lie on the beach with no equipment available?? The website did not portray the hotel as it truly is. Old and outdated and in serious need of refurbishing. We paid $1400 for two rooms for three nights. We could have had a full two bedroom condo with full kitchen, jacuzzi bathtub, resort pool with restaurant and bar at the Hilton Grand Vacation Resort for the same price! This hotel is sitting on a gold mine of property and has the potential with serious upgrading to be a beautiful resort. Right now it is just a dive with a great view.

"Beautiful vacation spot."
L9425WQbarbarac, 03 Septembre 2022

This is a great little beachfront hotel. I stayed here with my two oldest granddaughters 14 and 17 and we loved the fact that especially it had two bedrooms. They don't want to sleep in the same room with Mimi that snores. We pretty much didn't expect much from the staff but that was on us we went and got our own towels took out our own garbage and we had no problem doing that. The People at the front desk were just so nice. We will definitely stay here again. We felt safe and secure inside this hotel. The hotel is located directly on the Atlantic Ocean for quick and easy access. We will definitely come again.

"Spacious Suite"
dpeters1954, 30 Août 2022

Friendly staff. Large, clean, ocean view/front suites that feel more like a condo. After the beach, enjoyed sitting on the balcony, watching the waves,with a cool drink. Plenty places to gather around pool if you're with a group. Didn't try restaurant.

"2 nights in NSB"
donhJ104TT, 27 Août 2022

There were roaches in the bathroom. The toaster burned up when plugged in. The drains in the bathtubs and sink were very slow to drain. Nice to have plates and silverware. New paint job inside and out is nice.

"Great view and nice sized rooms"
sherrywesternPA, 23 Août 2022

Loved the ocean view king suite. Reasonably priced and perfect for a several night stay. Full sized refrigerator and microwave, coffee maker and toaster in kitchenette. Beach access is right at hotel and parking is free. Hotel is very close to restaurants and stores.

"decent"
DanielleRN11, 23 Août 2022

Great ocean view. Extreme stinginess with towels and washcloths. Had to ask multiple times before we could get new bathroom towels ( never did get washcloths). Towels are not provided for pool or beach.

"Greatest view an excellent service from the front desk"
gschmanski, 20 Août 2022

Excellent service an view would definitely recommend this hotel to all my family an friends I've always thought of best western hotel as a just passing though kinda hostel, however my stay here In New Symerna was absolutely amazing

"Beautiful stay"
Y1894HLbrendaw, 17 Août 2022

Rooms are clean and nicely equipped. Friendly staff, cute restaurant (breakfast and lunch only). Great area. Fantastic restaurants with Canal Street and Riverfront just a few minutes away. Perfect stay every time. We look forward to our next visit! Come for the beautiful views!

"Horrible Service"
jennifert4192022, 16 Août 2022

The smoke alarm went off all night and no one came to change it out until the next morning. When calling them to request a change of batteries, they were only concerned if we had smoke in the room. No one ever told me it would be the next morning before it was changed, nor offered a new room. We had to listen to beeping every 5 minutes throughout the night. I will never stay with Best Western again.

"Beautiful Beach Front Hotel"
Lesa B, 15 Août 2022

We loved our stay especially for the location but also thought it was the best Best Western we have stayed at overall. The room was perfect for our needs, especially the full size refrigerator & the bed was very comfortable!

"Left me so sad"
J54YNE, 12 Août 2022

We have been coming here as loyal guests & always choose to stay here at The Best Western. Have done about 7 times over the 30 years when we can get to florida & NSB We messaged ahead asking for a high floor & as near to the ocen . Our first room 510 was going to be great we thought, untill we opened the door. We have ALWAYS used the sofa bed in the 2 bedroom unit . As 4 grown adults we need to ! The sofa bed had seen better days & when we pulled it out the mattress wouldn't have supported a child. The maintenance guy tried to help by putting some plastic ties on. A rollaway was then provided ( the manager said he wouldn't charge us the S10 ! I think not after the money we've saved this place with no present housekeeping !!) Then when we saw the stained carpet by one of the beds we was close to checking out. After a family meeting & a chat with a very helpful lady at the desk, we could change rooms in the morning . So we changed the following afternoon & got a room on the 8th floor. The sofa bed was better & we all agreed unlike the previous one, we would actually sit on it . I understand the sofa beds are being phased out so any one else who relys on this be aware not all rooms have them. I understand this hotel has been taken over by a new company & I really hope they bring it back up to the previous standards as they so have dropped. Now the pool; pool guy came every morning on the 5 days we stayed to clean the pool. Unfortunately there was no cleaning & tidying around it . Rubbish layed there for 3 days ( yea I don't get it either, there's a dustbin available for guests to use, put your empty cans & water bottles in there! ) Out of 10 lay out sunbeds 3 were broken . No one came to re arrange or tidy after the day before. Once we saw the area being hosed down & then the rubbish was removed ( that was after 3 days) People from the beach continue to use the showers & the pool ( facilities we have paid for) We come here for the relaxing part of our holiday. We love to hear the sound of the sea , but unfortunately for us some love to have their music round the pool, so we have little choice than to listen to it or move to the beach. A tad selfish of some as their choice may not be to others !! Plenty of ear pods available these days !!! There were no pool towels on this visit but we were given bathroom to use . No toilet now on the ground floor ( they've made that for staff only) so it's a trip up to the 2nd floor if you need to . I really hate to come over as a really moaney person , but I've left feeling sad for this stay but excited to think of the changes that may be made in the future of this place. We've spent so much time here over the years & I leave with mixed emotions. The beach is gorgeous & we all have many Happy memories spent here.

"Beautiful Beach Front Hotel"
Lesa B, 10 Août 2022

We loved our stay especially for the location but also thought it was the best Best Western we have stayed at overall. The room was perfect for our needs and especially the full size refrigerator & the bed was very comfortable!

"Wonderful Stay!"
Paula V, 09 Août 2022

After a long day of traveling this Best Western was just what we needed! Beautiful hotel, wonderful, caring staff, great amenities, delicious food in the restaurant. Overall just a wonderful experience. We will definitely be back!

"Mold smell in room"
tom12345672022, 08 Août 2022

Mold smell in room and dirty chairs on balcony. Have stayed here before and had a pleasant stay, but this last time was not a good experience. Friendly staff but not terribly helpful. Not sure I would stay again.

"NSB"
hyordy11, 08 Août 2022

Hotel staff is rude. Hotel and restaurant are very dated. Pool is very underwhelming. Great views though, and comfy beds. Restaurant was mediocre but the servers were very nice. Convenient to shopping and restaurants.

"Thanks, Best Western!!"
BarbaraF1705, 02 Août 2022

This was a last minute booking to celebrate our wedding anniversary. Absolutely awesome!! Room is immaculate & well appointed. Reasonable rate. Staff members so helpful & hospitable. Convenient to everything & the Atlantic Ocean right outside our balcony!!!

"Great Beach Getaway"
Wanderer597492, 01 Août 2022

My stay at the Best Western New Smyrna was an enjoyable one. The staff is friendly. The rooms are clean. The view is spectacular from the room. Convenient and affordable restaurant on the premises. Easy access to local restaurants and stores. This was my 5th visit here.

"Disregard for customer service"
r0mas1, 31 Juillet 2022

My wife and I have been members of your hotel for years and stay at the New Smyrna location yearly. During our last visit on 7/22-7/26 we had a terrible experience. To summarize the sequence of events: Upon check into our room, the bath tub and sink were clogged, the safe was not working. Next day on July 23rd, when we came back from the beach around 5pm we saw that no one had come to clean the room, replace towels, take out trash, etc. I called the front desk and was transferred to a manager who after listening to my complain about not getting room service (which we paid for) threatened to call the police on me and hung up the phone. I went downstairs to speak with this manager in person. With a raised tone she began to tell me that I am not allowed to talk to her employees, that its too late to ask for room service, and that I should have requested room service each morning. She also told me that I must have been “too excited” during check in that I wasn't listening to what I should have done to receive room service each day. This whole time no one ever said a simple sorry, instead threatened to call the police on me. After I asked for her card she told me she doesn't have one. Following day on Sunday again no room service and was told too many check outs so won't be getting any. No clean towels and the room hadn't been cleaned a single time during our stay. We were charged $386 for a room charge and not a single cleaning was done. Unfortunately I wasn't able to get the name of this “amazing customer service” so called manager lady with tattoos who worked that day but wanted to bring to your attention the disregard for professionalism at your hotel to loyal members of the hotel that choose to stay there each year. Frankly that won't be happening anymore. This was worst customer experience I have ever received. This didn't feel welcoming at all - the negative attitude and constant blaming on the customer for whatever was not done by your staff is despicable. I will also be posting my experience to all your social media as I feel like other “members” of this hotel should be aware.

"Best Place For The Beach!"
KevinD411, 31 Juillet 2022

Booked another hotel in New Smyrna for a week and stayed one night, called the Best Western and got a room for that week. What a great place it was to stay at, great view of the ocean, separate bedroom, little kitchen, balcony, spacious bathroom and right on the beach! Already booked our next trip.

"Used to be a better hotel"
Jet23974824259, 23 Juillet 2022

Total rip off. No room cleaning, no clean towels. This hotel does absolutely nothing in the way of service or amenities. We had to take out our own trash and go to the desk and beg for clean towels. No free breakfast and then they tacked on a hidden $20.00 a day resort fee. What a slap in the face. Avoid this hotel at all costs.

"Awesome!"
Hadenm18, 19 Juillet 2022

Absolutely great experience! Nicest staff I have ever had. Every staff member smiles and says high and ask if you need anything. Great room, great rate, and very accommodating. We decided to even stay another night and they hooked us up smoothly. I grew up in NSB and come down a few times a year. This is my new place to stay.

"Such a good time"
ALISAP714, 04 Juillet 2022

We stayed the weekend before 4th of July. The rooms are very spacious and perfect for larger families so you can space out. The restaurant being available is such a bonus so you don't have to head out. It's also located to a lot of great places but the beach is just beautiful as well.

"Quick Getaway"
Linda M, 03 Juillet 2022

BW is my go to beach hotel. I liked that I was able to get a 2 BR suite. Only wish the balcony was bigger. Breakfast in on site restaurant was very good and view was the best. Also there is a seafood restaurant within a short walk of hotel so I was able to pick up dinner and bring it back to the room.

"Great place!"
asexton814, 29 Juin 2022

Absolutely loved this hotel. The people were so nice and friendly. It's nothing fancy but the rooms have lots of space. Great beach access! A great view of the ocean. I would definitely recommend to anyone who has a family.

"Terrible experience! Don't waste your money!"
G A, 22 Juin 2022

Not an ocean view room! We paid for ocean view and we got parking lot view! We booked the room online for 3 nights, left the second day. It was smelly, old and unpleasant hotel! Uncomfortable beds, terrible smell in the lobby and rooms. No showers working at the pool area, not sanitary at all! We brought up all this issue to the representatives downstairs and called the customer service and not even an apology! They didn't care! Money waisted! We will never go back at this location.

"Rude"
ruthlL6452JX, 22 Juin 2022

Very popular beach property, but no one was polite or helpfu. Lobby checking in we were being coughed on by front desk clerk.Toilet didn't flush worn towels, loud and noisy people Running down halls,, bed lumpy and saggy..smoke smell in elevator.very noisy air conditioner on balcony

"$20 Parking charge!"
Safari6032445321, 10 Juin 2022

Lobby reeked of cigarette smoke, employee said smoking area outside. Should be moved if this is a smoke free hotel. And beware of $20 parking fee. There's free public parking near the hotel, why charge $20 to park, and you can't book a room without the extra $20. Great views, clean room with typical beach mildew smell.

"Awesome room! Nice ocean view!"
Doreen G, 10 Juin 2022

Booked a room (small suite) that had two separate bedrooms. Two beds in one room, and another bed in the other room. There was a kitchen area with real silverware and plates, a full size fridge, microwave, and small coffee maker. The small living area had a fold out sofa as well, so you could easily sleep 7 people in this room. Room had a nice patio with a view of the ocean. Everything was clean. Beds were comfortable. No complaints at all. Would stay again!

"Relaxing stay in New Smyrna Beach, FL"
Ahabdahuisman, 09 Juin 2022

This BW is centrally located on a wonderful beach in a relaxed, laid-back town, has a pool, restaurant and many other stores/restaurants nearby. Every room has a beach view. The service is INCREDIBLE: the staff has an upbeat, positive, genuine attitude concerning the quality of your stay. We have stayed here several times and ALWAYS enjoyed it. We're looking forward to our next holiday here...

"New Smyrna"
jmsS867HJ, 21 Mai 2022

Amazing location, perfect amenities, fabulous restaurant, food, and great service! Comfortable bed, this location has it all!!! Very convenient all-in-one property. Special shout out to the front desk, housekeeping, restaurant staff! Beautiful beach

"Sunshine"
Dale W, 19 Mai 2022

We went for a weeks stay. Was given a nice room on 7th floor, with a beautiful view of the ocean. Nice little kitchen, microwave and refrigerator (full size) . Dishes and silverware. We were advised that housekeeping would not be everyday, which is not a problem for us. Housekeepers were very accommodating. Had a problem with bathtub, called down and it was addressed immediately. Worker was very polite. In walking distance to a lot restaurants. Small mall across the street, with a Publix, ice cream shop, a diner(very nice). Bagel shop, Mexican and seafood restaurant across the street(all very good). Had a pool, but did have chance to get in. There is a very nice deck, facing ocean with Adirondack chairs. Overall very nice vacation, would definitely return.

"47th anniversary getaway"
pklingeman, 14 Mai 2022

Overall, it was very good. Our suite was great with a beautiful view of the ocean. We will come back. Also, the restaurants nearby were verry good and most of what you might need was close by as well. I would definitely recommend this hotel.

"great stay!"
Patreaburke, 14 Mai 2022

Enjoyed our stay at this hotel. Room was nice but the staff were amazing! Definitely recommend. Have not been here since over 20 years ago when this property was a Holiday Inn. It has been updated nicely since then

"Beautiful Views"
Michelle S, 12 Mai 2022

We had the two queen bed room with ocean view. There was plenty of room in the suite with the room separated from the living rm and kitchenet. The grounds were clean and the staff was very friendly. Highly recommend for your beach stay.

"Sneaky Fees"
Truthfulness123, 11 Mai 2022

I was never told when I checked in that I would have to pay an over night parking fee. I have been coming to New Smyrna Beach for 35 years. I have stayed in hotels, condos and houses. I have never once been asked to pay a "parking" fee. This was asked for as I was checking out, when they already had my credit card info. If I am staying there of course, I would be parking there! I guess they don't want my business. This procedure was very sneaky! If you cannot be upfront with your fees, then I don't want to deal with you. It's sad. Honesty is the best policy!

"Great Location, Perfect for Family, clean and friendly"
TannToad, 11 Mai 2022

We are locals to the New Smyrna Beach area, we live 20 minutes away so we are very familiar with the area. This hotel is in the perfect location, walking distance to many great restaurants, the property was recently re done and is clean, the pool area is nice and clean and the rooms were clean. The staff was friendly and helpful, the beach is right out you back door and easily accessed. The price was very fair for the suite style room we got and the property. This is the perfect spot to get away with the family for a beach trip. Would stay again for sure, and being a local I would say again perfect location!

"Love this Best Western!"
bbf79, 04 Mai 2022

Staff was very helpful & friendly! The rooms were clean & very roomy, the full size refrigerator was a nice surprise! Every one of the staff was willing to help point you in the right direction for what you wanted to do. We were really impressed!

"Rude staff"
B8432IZhelenl, 25 Avril 2022

Verbally abused by security staff, treated like thieves with price list of articles suggesting we would steal things. Blinds broken in room and no curtains. Pool tiny, probably big enough for 12 people

"Resort? Hardly..."
JoeMammy_1, 24 Avril 2022

They try to slap you with a resort fee of $20 per day. The "Resort" didn't even have an open restaurant the day we checked in. Old. Outdated. Very weathered. This is hardly a resort, more of an old mom and popper highrise. Warning handwritten signs from 2021 regarding building pressure washing still up on the walls. Mgt is obviously nowhere.

"Not what it used to be despite upgrades"
Jmil4ever, 22 Avril 2022

We have spent several nights at this hotel over the years....the staff used to be so amazing, I would say they should work at Disney. This trip, there was a huge difference in the level of customer service. In addition, the room had an air conditioner that was not functional, the water pressure would drop during the first few minutes of showering and it was almost impossible to have our room cleaned. I am not sure if management has changed, but the overall experience has left us looking at other places for our next trip. The best part of this hotel is the location...

"Highly recommend"
tinapowers1428, 18 Avril 2022

Great location to restaurants and a Publix. This hotel is right on the beach. There are options to choose hanging out on the sun deck facing the beach, the pool, or take the stairs to the beach. The room was clean, non-smoking and the bed was very comfortable (we had a King bed). Great ocean views as well. Our room had an apartment sized fridge with a freezer a microwave and kitchen sink. We will be going back to this location for sure.

"Quick Getaway"
aoc22yrs, 14 Avril 2022

For this place to be under restoration it was very clean. There are a few details that I like to see change but overall we were very pleased with our outcome of choosing this hotel. Great location and walking distance to so many shops and restaurants.

"Surprise birthday party"
Frank I, 13 Avril 2022

room not cleaned nor towels replenished, didnt know we had to ask for room to be cleaned. had to ask for toilet paper and towels. Stayed 4 nights, never cleaned room once. carpet was very wet and smelly, should update to wood or tile.

"Beach Vacation"
pattip895, 13 Avril 2022

The hotel staff and stay were wonderful. Was hoping the rooms would have been updated since my last stay 6 years ago. My only complaint was the furniture that we sat on had a very damp feeling to them.

"Awesome on the beach!"
johnaH1683VY, 13 Avril 2022

Clean Safe property, all the amenities, beach front, Restaurants on property and within walking distance. Staff at front desk, housekeeping and food service all top notch. Beach rentals on beach, nice pool area, nice parking setup. All around great facility.

"Athena"
athenawpitts1221, 12 Avril 2022

My husband and I came down for our daughter cheer competition. Our stay at the hotel was AMAZING! The staff was professional and friendly. The security man was very helpful. Breakfast very good and room was very clean. We will stay here again! Thanks

"Great Ocean View! Great Location!"
John B, 31 Mars 2022

Ocean view room, which was nice. Room was a little damp, but that's what you get on the beach in an older hotel. Room was clean with good air conditioning. Restaurant was fine for breakfast. There are plenty of restaurants in the area that are better. No room service and you had to get your own towels from the desk. I would like to see room service or at least fresh towels every other day. Room had a refrigerator , microwave, and sink. Pretty handy! Overall, I would rate it good. Shower pressure was very good and king bed was comfortable.

"BED BUGS"
Sherpa65093894413, 30 Mars 2022

BED BUGS was told by managers assistant that they checked and found none however my wife had bites all over her shoulder no one there cared much called three time before some one called back to say they checked room and found no problems

"Parking Fee"
LindaB8363, 29 Mars 2022

Be sure to take screenshots of your reservation confirmation rates. They can change your rate without notice! Also be aware of a $20 per night Parking/Resort Fee that has recently been added that you don't know about until check out. I have been staying at this hotel for 20 years with no problems. Won't be back again after being charged almost $400 more than expected!

"Oceanfront View"
Destination138647, 25 Mars 2022

Very comfortable rooms, nice balcony, comfortable beds! The staff was very friendly and helpful. The place was quiet even during Spring Break! Enjoyed the ocean view! I would absolutely stay here again.

"Ideal location right on the beach at NSB"
TDHSNJ, 21 Mars 2022

This hotel is fantastic, the parking (not so much). They are still doing some exterior painting, etc., but this did not take away from the clean and comfortable rooms with wonderful views of NSB. The parking can be difficult as some of the lower level space were blocked off due to the contractors materials or those areas where they wanted cars to avoid getting paint splattered on them. Service was great, beach access was perfect and the rooms were clean and comfortable.

"100% satisfied"
GoPlaces16463179198, 17 Mars 2022

Staff was very nice. Hotel was clean and rooms were beautiful! I highly recommend if you want a great place to stay in on the beach book with Best Western. I didn't know the area too well but viewed this online first and was very pleased

"Great Stay"
Alan S, 16 Mars 2022

The overall experience was great. Loved the view overlooking Ocean. The Beds were comfortable and the rooms very clean. The staff was very friendly which means a great deal to us on stays. The bathroom was clean and well stocked with towels and supplies.

"Poor Customer Service"
ramonaW8129NG, 28 Février 2022

Very expensive room when I could have stayed in Daytona for 1/2 the price. Didn't appreciate expecting to sit on the balcony in the morning and look at the ocean but instead greeted by two men on my balcony painting. No blinds on the door so when I walked in the room with night clothes on, there they were looking in. Called front desk and was offered some breakfast coupons. Unexceptable.

"Excellent"
mlewis1, 22 Février 2022

Right next to beach, nice area restaurants, great staff, great breakfast and breakfast staff (not included with room) very clean room and great view of ocean. Will be staying again during 2023 Daytona 500 weekend. Of course, you pay a premium during the race weekend.

"A hidden gem"
chicsim, 16 Février 2022

Hubby and I stayed here for 12 nites on our way to key west and to visit with friends. We were pleasantly surprised how nice the place is after reading some of the reviews. Check in was simple I got the requests I asked for. We have a room on the 8th floor ocean view. Wonderful view and another surprise usually ocean view is a peak at the ocean. This is almost ocean front. Rooms are clean and spacious Bedroom is separate from living area. Beds are very comfortable bathroom a nice size ..living area with kitchenette roomy was surprised it was equipped with plates cups silverware (did bring my own but didn't need) sitting area is comfortable. Balcony is a good size with 2 chairs..door going out is heavy and a bit hard to open but can live with that. ALL staff members are very friendly and helpful. Cleaning staff did a excellent job cleaning our room Yes they were updating the outside but we had no issues. Pool area is nice and beach is right there .. didn't use the restaurant. My only complaint is the weather it was cloudy and windy a lot but that's not the hotel's fault lol. We will definitely be back next year and highly recommend this hotel . Kudos to John and Gail

"STOP PLEASE READ!!!!"
610haleyp, 14 Février 2022

They claimed they where "under construction" which was NOT brought to my attention when I booked the room. I guess they hired someones creepy uncle to re do the rooms. Our room we booked was TERRIBLE we paid extra too have a balcony and ocean view. Our balcony was so small and so gross. On day 2 of our stay they had the balconies power washed. The company they hired started on the bottom floor and went up. Our balcony was slimy and covered in crud. Our room was only half finished and smelt awful like a basement. I was hit with over $100 in hidden fees, I paid almost $1000 for 4 nights and our stay was AWFUL the manager was so rude, infact when I was in line to check out he got a HUGE attitude when I informed the guest in front of me that they charge you $20/day to park and she DIDNT EVEN HAVE A CAR HE JUST WAS MAKING HER FILL OUT THE PAPERWORK he got very nasty with me. When I booked it said "BREAKFAST INCLUDED" AND THEY GAVE ME 2 $10 VOUCHERS TO USE FOR A FAMILY OF 4 I still had to pay $40 the only morning we actually ate there. And the food was pretty bland for what I paid. Our balcony door didn't close unless you pulled it and locked it. We literally only had a ceiling light in the bathroom it was so dark. The hallway had a motion sensor light the turned off and on all night. The curtains where all busted up, And impossible to open. Overall it was a horrible experience, definitely will never stay there again. And would not recommend this to anyone.

"Quick getaway trip"
Danielle E, 24 Janvier 2022

Hotel was decent. But not worth the price charged. Wanted to charge another $20 for early check in. Also charge money if keys not returned. Money money money.....Location was great...cost was just too high. Came for a funeral...not much choice for accomodations.

"Smoke alarm low battery, internet issues and no late check out"
thorstt, 22 Janvier 2022

First 2 days I was over 30 min on the phone having the internet fixed. Woken up at 5 am because the smoke alarm had low battery and was beeping constantly. The front desk asked me to replace the batteries myself because he couldn't leave the desk. Finally was denied later check out (11:45am instead of 11:00am)….

"Horrible Experience"
KellyAK317, 03 Janvier 2022

We had a horrible experience at this hotel. We found the front desk staff to be unprofessional, incompetent and lacking integrity. They made a mistake and eventually the supervisor admitted the mistake. However, the manager continued to deny any responsibility and treated us poorly. The hotel is run down and dingy. Never again.

"Excellent"
trae5197, 02 Janvier 2022

This hotel was the best! The location is ideal. Near downtown New Smyrna Beach with a beautiful view of the beach. I just moved from New Smyrna last year, and this was my first trip home. I will definitely be staying at this hotel every time I come back. The staff was extraordinarily friendly and helpful. The pool and outside area give you the best view of the beach. It was a great place to just relax and soak in the sun.

"Wonderful Service!"
O692PYnatalieb, 17 Décembre 2021

My fiancé and I visited the hotel for a staycation. Upon calling to reserve a room, my fiancé could not stop commenting on the politeness and courteousness of Toni, which she worked with him to book our same-day reservation. Upon check-in, we met Jennifer at the front desk and she was super friendly and helpful. Later that evening when my fiancé and I prepared to go have a late dinner at The Tavern, as I stepped off the elevator, the key and fob to my SUV dropped into the elevator shaft. I am pretty careful with everything, so nothing like this has ever happened to me. I felt silly for making such a mistake. We tried to get the keys ourselves but could not get to the floor of the elevator shaft in order to grab them. So, we went to the front desk for help. Jennifer and the wonderful gentleman working security that evening tried EVERYTHING that they could to get our keys, literally everything, and never acted bothered or just put out. If one thing did not work, Jennifer would check another resource, make another call, seek approval, etc. Jennifer worked tirelessly to help us get our keys! After about an hour of her constant efforts in helping us get our keys, she received the approval to have the elevator company come on-site the following morning to retrieve the car key and fob. The following morning when we awoke to check-out of the hotel, I remembered that I needed to get my car key and fob, so I called the front desk and wonderful Toni answered. She indicated that our car key and fob had been retrieved, and she would deliver them to our room. Shortly after hanging up the phone, Toni knocked on our room door to deliver the key and fob. A scenario like that (losing my key) just has a way of dampening a great evening, but Jennifer, Toni and the amazing gentleman working security (who has only been employed there about 1 week) went above and beyond for strangers. I believe they did so because of the quality that the Best Western represents - Jennifer, Toni and the gentleman working security were doing what they were hired to do AND BEYOND! They were all so nice and friendly throughout the entire experience. I don't why or how they do what they do, but I am glad that they do it! Kudos Best Western New Smyrna Beach! The next time we visit, we plan to bring our kids with us! We cannot wait to come again!! From now on we will ONLY stay at the Best Western in New Smyrna during our weekend getaways. During future trips, I will be sure to hold securely to our car keys when getting on and off the elevator! :)

"Great Value"
Gary C, 16 Décembre 2021

The Best Western Hotel and Suites is the best value for the money. The ocean front suites are incredible. The separate bedroom is a real plus. Very well located to enjoy all NSB has to offer. The entire staff is very friendly and helpful. We've already reserved our next stay.

"The BEST Best Western "
noelles899, 13 Décembre 2021

My husband and I stayed here for two nights in October while visiting Florida. We used to live in Florida and New Smyrna Beach is one of our favorite places. I splurged the extra $20 or so and got an oceanfront room. Boy was that worth it! We were on the top floor facing the beach (right under the Best Western sign!) It felt like the penthouse suite! The room had a bedroom with kitchenette and a whole other sunken living room area. The balcony was huge off the living room and there was even a smaller balcony right off the bedroom. Sunrises were definitely worth waking up for. We noticed that all the rooms seemed to have balconies with some kind of view, but the side view balcony rooms look like they have air conditioning units right on the balcony, which takes up space. At the time we went, parking was included. We had a fabulous stay and wish we could have stayed longer. This is the best Best Western we have ever stayed at.

"Well kept ocean from motel"
Matt M, 28 Novembre 2021

Have stayed here many times before, have given 5 stars in the past, now they have raised prices,added resort fee of $20 dollars, did not see on BW web site when we booked room, had to prove our case to not pay this hidden fee!

"Disappointed"
H976PWmarkh, 27 Novembre 2021

We usually stay in Daytona Beach, but decided to go a little further south. As soon as we get in our room we noticed a musty odor. We opened the door to the balcony to air out a bit as we were getting ready for our evening out. It seemed to help a little. After returning we got the same musty smell as we looked around we noticed a damp rid bag hanging in the closet obviously they know they have a problem. Also noticed dusty air vents and in the dresser it seems like the bottom two drawers had some what appeared to be water damage as the bottom of the drawers had some bubbling going on. Lucky we were only staying one night. We will stay somewhere else next time. I expect better from Best Western

"Great view, spacious rooms."
LightPacker538862, 16 Novembre 2021

Bed was so comfy. 2 balconies with awesome views. Everything was super clean. All od the staff were so nice. There's a restaurant with great views but they're only open until 1pm. Great restaurant right across the street!

"Great quite beach stay"
Mase2323, 16 Novembre 2021

This a very friendly, very clean location right on the beach. It is easy to get to and close to main interstates. There is everything you need in the area. It was very quite. Had no issues finding parking.

"Bring your own pillow, head phones, and piggy bank"
Legslee, 14 Novembre 2021

Warning they will steal your money! Paid in full before checking in so no need to charge me for anything. Told that the advertised amenities needed to be Inspected by the health inspector! Yikes… also FREE parking! What a joke… Everyone has ocean view? Our view was a sliver of sunshine and mostly the parking lot! We couldn't sit on the balcony to view our sliver of sunshine b/c the AC unit is on the balcony! Super noisy. However, sitting in your room, you can hear EVERYONE ON YOUR FLOOR! This includes at 10pm or midnight or 2am. The profanity is so serene and a great experience to the resort atmosphere. Just when you think you couldn't get out fast enough, the hotel hits you with a $20 per night resort fee! WHAT? This is not a 3-star hotel that has spa like amenities… we didn't even get fresh towels or a bed turn down while we were there. We were told by John (aka the manager on duty) that as of November 1 this was their “slow time” and they enforce a $20 per night “resort” fee to pay for maintenance, use of amenities, and PARKING! When I questioned the fee, John stated that he couldn't do anything about the fee that he would need to call upper management?! SERIOUSLY… think twice about what kind of experience you want. NONE of this was told to us when we checked in two days prior. Bring your own pillows, headphones, and check your piggy bank because this hotel will steal you blindly.

"Right on Beach, great view of ocean, room not the best"
Triplovers1554, 12 Novembre 2021

It was nice to be right on the beach with a private balcony overlooking the ocean. But too soft bed and uncomfortable, synthetic sheets. The kitchenette and table were nice to have but there was no lighting near them. We were there two nights with no housekeeping. When I asked I was told I could have left trash and dirty towels outside the door for pickup. ( This is not a campground! ) Or we could have made an appointment for cleaning. Staff not allowed in the room. They insisted they told me this at check-in. I would have remembered this. The pool was closed for renovation and breakfast not included. There is a restaurant on second floor.

"Very Old Furnitures, smell dampen carpet in room $160 paid with NO BREAKFAST. This location need super UPDATE"
emailtochitlada, 06 Novembre 2021

Very old dated furnitures through out in room, smelly dampened old carpet in room pillows too soft and smelly not fresh. Rusty A/C unit on small patio takes away the ocean view for $160 paid no pool, no breakfast.

"Very Nice"
Elizabethwallace2021, 02 Novembre 2021

There were great views of the ocean, easy access to the beach, nice staff, especially Laney the recepetionist, the room was nice, the TV could be a little bigger and some of the channels freeze up while watching shows. The pool was closed but hopefully open next time I visit from AZ. The visit was really nice and I will be back again. I would give 4.5 out of 5 stars!!!

"Best Western, Mediocre at Best"
Singlemalt21, 27 Octobre 2021

My family booked 8 rooms for a long awaited family reunion. Three days before we arrived from all over the country one of us was informed that the pool would be taken out of service for renovation.There was no offer of price reduction for a lack of a very desirable amenity, not even a meal voucher, just sort of a "tough darts on you" attitude from management. One room was too musty to stay in, fortunately it was changed quickly. One room made the occupants sick until the filthy air conditioning filter was changed, One rooms smoke detector needed service at 3 o'clock in the morning. My rooms door no longer fit the frame so a lot of effort, and noise was required to open or close it. Regular Housekeeping does not exist. Any housekeeping service was by request only ,this seems pretty widespread due covid and short staff. One of the 2 elevators experienced operational issues, such as stopping between floors for a few minutes on several days during our six day stay. If you are still reading the GOOD POINTS were the location it's BEACHFRONT!!!! Every room has a beachfront balcony, the sunrises were spectacular. The staff was helpful and friendly. The beds were comfortable. Most everything was reasonably clean. The in house restaraunt was good. Parking was free and ample. We all felt safe on and around the property. The Location is very convenient to shopping and dining. My family was so glad we could finally all travel and gather that we downplayed the shortcomings and made the best of the mediocre accomodations provided by the Mediocre Western.

"Great place for great price"
claudiabaron21, 19 Octobre 2021

Went on a short get away to the beach to my favorite beach. Loved our room (suite). We had 2 bedrooms as well as a living room and kitchenette, I understand all rooms have a balcony with the view of the beach. Was a great price. Hope to go back again.

"Uncomfortable beds"
Andrea F, 16 Octobre 2021

We came here for one night. The hallways are very loud. Luckily we were at the end of the hall. The beds are very uncomfortable. The temperature control seems to stop at night because it went from freezing to hot in the middle of the night. There was no complimentary breakfast so the only redeeming aspect is that it's on the beach.

"Nice location. Some problems."
davidlepton61, 14 Octobre 2021

Nice location. Room musty, bathtub drained slowly, parking in basement subject to strong cigarette smell at times, use of balcony compromised by very loud ac unit kicking on and off. Very good restaurants nearby.

"Ruined our Anniversary, Rude, Uncaring, Liars."
FireFighterLasko, 12 Octobre 2021

About two months ago, I booked a surprise beach weekend for my wife and I at this hotel for our anniversary. It was the same one which, three years ago, our entire wedding party and guests stayed when we got married. We never had any problems during that stay, so I thought I would take my wife there again. Two weeks before we were due to stay, I noticed on their website a banner asking people to "Pardon our dust". I called and found out that they were doing renovations and during our stay, the pool and deck would be closed. I asked the front desk about changing the dates and was told they did not have the authority to do that, that I could call tomorrow to speak to the manager, Dana. From there, it was just excuse after excuse of why she was unavailable to talk to me. They told us they don't issue any refunds, customer service does. I called customer service, they told us the hotel has the billing info and must issue the refund. I tried to call the manager multiple times over the span of three days, and finally was told she was refusing to speak with me. There was no reason why she should refuse my call. I have never heard of a manager refusing to talk to a customer, even if just to offer an apology for the inconvenience. I understand some things are beyond their control such as the timing of renovations, but there was no offer of a discount, a room upgrade, to move our weekend, or even a meal. It was basically sorry about your luck. They did say to call customer service one more time about a refund, so I called and had a very helpful lady who told me again it was not their responsibility to issue the refund, it was the hotels. She even called them for us to make sure they knew it was up to them and the manager talked to her and said she refused to speak to me or make any changes. I think that was the worst part of my experience was finding out the manager lied to me and forced me to make all sorts of phone calls to customer service until she finally refused the refund. I am disgusted with the lack of professionalism at this hotel, and the managers use of the front desk to screen her calls and make excuses for why she couldn't come to the phone. I was persistent in my calls, but I was never rude or yelled at anyone. I just wanted to surprise my wife and this hotel ruined the experience for me. And the final slap to the face, I was initially told they would not charge my credit card until check in. Well they charged it the same day I told them I would not be coming. I will never stay here, and at this point have decided to risk the loss of my money then step inside such a poorly managed hotel.

"Disappointed"
surfaboytoy, 10 Octobre 2021

The staff had little to no care to your stay at the Hotel, I would recommend another Hotel just to Avoid the front desk. It was disappointing To have had the experience in getting into my hotel room. Don't Recommend it

"Do not stay here. The staff will enter your room without your permission when you are at the beach."
Loriiiiiiiieeeeeee, 06 Octobre 2021

It's unfortunate how bad our stay was at this hotel. The staff entered our room without our permission after it was specifically said not to enter without us being there.After we realized they entered, which they took the do not disturb sign off the door and threw it behind the door, they attempted to put the blame on us. And after we asked to speak to a manager, we were told she refused to speak with us until the next morning, uhmmm really? So when we asked to speak to her manager, she finally decided to speak with us. We stayed in a two bedroom suit, the rooms were extremely dirty, the bathroom had hair all over the tub and shower walls, the floor inside the bathroom was filthy and to top it off there was feces on the ceiling. All the blinds were broken inside rooms and all the furniture had grease marks. Overall this room was a disgrace. The staff had nothing to say about it because it was true so they went ahead and refunded our stay. I recommended you stay away from this place, it's not worth the hassle.

"Awesome views"
sheilafC929CG, 04 Octobre 2021

The hotel is centrally located on New Smyrna Beach. The balcony which overlooked the pool and ocean was marvelous. It was very peaceful to sit there in the morning, drinking coffee and watching the sunrise. I especially like the feature that every room has a balcony with an ocean view. This is not just a sliver of the ocean but a fantastic view. The staff was friendly and the room amenities were so appreciated. To have a cup of coffee in the room and be able to step onto the balcony was a delight.

"Good stay"
tomjan94, 02 Octobre 2021

Very nice rooms.Everything you could possibly need. Great beach view. The staff couldn't be more pleasant and accommodating. I would definitely recommend this place. We will stay here again. The only disappointment was no complimentary breakfast because there was a restaurant on premises.

"Enjoyed staying at Best Western New Smyrna Beach!"
bj20212021, 30 Septembre 2021

We loved the balcony overlooking the ocean and the location of the hotel. The hotel was clean and well maintained. The room had a kitchen area with microwave, coffee maker and full sized refrigerator, and a table for 4 where we could eat or play games plus a comfortable chair and flat screen TV. The mattress was very comfortable. The only thing that would make it better for us is brighter warm light over the mirror in the bathroom. A full length mirror near the closet would also be helpful in getting dressed. The staff did not go in the room during my stay because of the pandemic, but all were exceptionally cheerful and helpful any time we requested anything for the room. The people working at the front desk were also very cheerful and helpful. The entire hotel was clean and stations for sanitizer were throughout the hotel in convenient locations. All of the staff wore masks most guests had on masks inside. The outside has a nice deck area and pool overlooking the ocean. It was a very pleasant stay. We will be back!

"Great hotel for a great price!"
crystalgalliher30, 29 Septembre 2021

My husband and I booked this hotel as a last minute stay. So glad I did!!! The view from the room was absolutely gorgeous! Definitely will stay here again!!! The room was very clean and cozy. Open the door if u decide to stay and just listen to the ocean!!!

"As expected"
mvillal727, 21 Septembre 2021

Rooms were clean, a bit odd shaped but not bad, and close to the action. The staff was extremely friendly and very helpful. We traveled there for family wedding and were generally satisfied with everything.

"Great value for beach front rooms"
bev415, 20 Septembre 2021

Reason for 4 stars instead of 5 is because this hotel is dated but an amazing value for the price. Olivia and Kenny at the front desk went out of their way to help us solve a problem that they had no control over. Thank you ladies. Because of you we will be back. We don't know that chair/umbrella rentals were not available other than weekend days, at least not in off season. Too bad when we hadn't brought (or even wanted to bring our own).

"Dont make a mistake!"
jwenell, 19 Septembre 2021

I wanted to book a room for 9/20 but somehow the web site booked it for October 2. I called the hotel immediately and they said “sorry. We can't cancel and rebook for the correct date. Done you are out the money!” Almost $200. I called the best western telephone number they gave me and spoke to a very helpful person. While I was waiting on the line she called the hotel and spoke to the manager. She came back to me and apologized but the hotel would not change my booking!! PLEASE DON'T STAY HERE, The do NOT care about their customers!!

"Terrific hotel"
karenwest42, 17 Septembre 2021

We were pleasantly surprised on just how nice our room and hote) was. Nice restaurant right in hotel. Great food and prices. Pool area was very nice and ot was right on the beach. New Smyrna is a nice little town. Not as touristy as other nearby cities

"Nice Location, Nice Staff"
lisae535, 12 Septembre 2021

Great location and the staff is really nice. Far enough from Flagler to be nice in quiet but close enough that you can walk to a restaurant or to the shops. Our only issue was a weird smell in the room but we never complained. I'm sure they would have moved us if we had let them know but since we were only there for one night and the view from the room was really great we didn't complain. We've been here quite a few times and have never had a bad stay.

"End of summer family getaway"
P0lemical, 07 Septembre 2021

We rented 4 rooms at the last minute and while it seemed expensive to me I also have not traveled in almost 2 years. That aside the hotel was clean l, The staff exceedingly friendly and the rooms we're only exceeded by the view. My son daughters and their spouses were all exceptionally pleased with the trip. We plan on trying to come back next year and spend a week. If you're traveling to new Smyrna Beach it is definitely a hotel worth checking out.

"It's the only beach front hotel atound"
springlett, 04 Septembre 2021

It's an older hotel with a weird room set up. Looks like it used to be a condo complex but BW redid it. It was a good value for the price. We wanted to see the sunrise & we did. The restaurant was nice for a view but the prices a little high.

"?HOTEL FOR SMOKERS?"
Eileen D, 03 Septembre 2021

Upon arrival, my daughter, her husband & I smelled stale tobacco odor in the lobby. During registration we were informed of a “stiff penalty” if caught smoking in our rooms (we are all non-smokers); there was an opened pack of L&M cigarettes laying on the registration desk. Upon entering our rooms, both rooms smelled of stale tobacco odor. On the floor of my bathroom, near the door, I cleaned up a soft, brown, mushy substance (approximately 1/2 inch diameter). The toilet and sink were very slow to drain. There were no facial tissues in the tissue dispenser. There was no note paper and no “Do Not Disturb” sign. The bed sheets had a worn nubby texture from age. The layout of the room's floor plan was very nice, and the ocean view from our balconies was wonderful. Our breakfast at the hotel restaurant was very good and was reasonably priced. All hotel staff we encountered were courteous. When we checked out the following day, the lobby had an odor of fresh tobacco smoke.

"Great Stay!"
mapratt, 01 Septembre 2021

We stayed the night at the beach for our wedding anniversary and stayed at the Best Western because it is directly on the beach. They gave us the top floor facing the ocean. Our room was extremely clean and the entire staff was super friendly. We will definitely stay here again.

"Very Nice Ocean Front Accommodations"
TheBestSkiba, 15 Août 2021

I stayed in Room 315, Ocean Front King Room with a balcony. The view was amazing! Balcony was large and private for relaxing. Room and hotel property was very clean. Parking was easy and hotel issued you a parking permit for your car. Pool was nice and clean. It was nice having Kitchenette in my room. It offered small coffee pot and coffee / tea, toaster, fridge & freezer, microwave plus dishes & silverware for 4. Perfect for some quick home cooked meals or snacks! And if you do go grocery shopping, Publix is nice, BUT not far down the A1A is a HUGE Dollar General Market Place which offers fresh produce, meats, and many groceries in addition to their normal offerings. I would definitely stay here again. Perfect location, clean, quiet. Single female traveler and have always felt safe in NSB.

"Great Hotel"
Gary N, 13 Août 2021

We live on the west coast of Florida now and New Smyrna was our favorite beach for many years. The Best Western is a perfect place to stay in NSB. Easy beach access, nice rooms, you won't go wrong. We will be back.

"Relaxing"
fdprather, 12 Août 2021

Beautiful views. Comfortable room. Staff is very friendly, helpful and attentive to what guest need. Ocean view restaurant. Good location for restaurants and entertainment in area. Good place to stay at a fair price.

"My home away from home...."
Orlando0019, 11 Août 2021

My second time here..absolutely love it Makes me want to move to new smyrna and make this my get away. I will keep coming here til I move to new smyrna...and will keep staying here . As a single woman traveling..I felt comfortable and everything was convenient and the hotel had everything needed.my room was a suite ...beautiful absolutely beautiful...I will definitely..absolutely be back. Check it out ...you will love it.!

"DOES NOT FOLLOW CDC RECOMMENDATIONS! I AM EXPERIENCING COVID SYMPTOMS!"
Anonymous0811, 01 Août 2021

Worst experience EVER! Besides the inept management and customer service I believe I may have contracted COVID here over this past weekend! BEWARE! After trying to contact the managment team and no response for 4 days I may go to the hospital if my oxygen saturations levels drop. I cant breathe, and am extremely tired...I informed mangement and the front desk staff that this is a DIRE emergency. I was fully vaccinated in March 2021...signed a paper when i checked in that MASKS ARE TO BE WORN AT ALL TIMES IN COMMON AREAS! The Delta variant does not discriminate between vaccinated and unvaccinated and I informed the front desk staff this at check out. They are not enforcing it. When I brought it to the attention at checkout the young woman did nothing to try to remedy the situation, just became nervous and not making any coherent sense. I called several times last night and told the front desk that I MAY HAVE CONTRACTED COVID AT THE ESTABLISHMENT - that I would follow up with a PCR test on Monday as those are EXTREMELY ACCURATE but that the front desk should notify management and all of the employees and guests that I may have had contact with since Thursday and if they are not vaccinated that they should follow CDC recommendations and quarentine for 14 days ( as per CDC recommendations if you suspect you may have been exposed to covid)! Please, if you have stayed at this location this week COVID tests are FREE at CVS - drive throughs, no contact. You can purchase the tests at pharmacies over the counter. THIS IS A LIFE OR DEATH SITUATION FOR THE UNVACCINATED! There has been an 118% increase in Volusia County the last week. Numbers are still climbing. Shame on you BEST WESTERN NEW SMYRNA BEACH for not looking out for the safety and health of your employees, residents and guests. Florida is the new epicenter! The first thing I did when I returned home early and my 3 children and I were experiencing symptoms was to notifty this hotel. We have to look out for others and humanity as a whole. The selfishness of this establishment is unbelievable. Be stay safe and be well.

"Night out"
ciaandgail, 31 Juillet 2021

Great place to stay in New Symrna Beach. We'll equipped rooms with a view. Oceanfront, convenient, and can walk to lots of places. Very friendly staff. Only stayed one night, but loved it. Will stay there again.

"Beach holiday"
frenchman46, 28 Juillet 2021

A weekend at the beach. We enjoy taking a few days for ourselves once every other month to visit new places or visut a location we especially enjoyed in the past. Normally, we try to minimize cost by selecting days where prices may be a little lower. Didn't work this time but we enjoyed it anyway.

"Fun in the sun"
lizcox156, 26 Juillet 2021

Great vacation at New Smyrna Beach Best Western Suites. Every room is ocean view, or ocean front and very reasonably priced. We had a 2 bedroom suite with kitchenette. Already planning my next stay . Such a great location.

"Fantastic Beach Vacation at Best Western New Smyrna Beach"
dyessc, 23 Juillet 2021

The customer service was amazing at BW/NSB--the front desk staff of Kailey and Olivia were very helpful, personable, and efficient. Both ladies were wonderful! We rented two rooms for three nights and four days--the two oceanfront suites were spacious, clean, and luxurious! We were very comfortable in our rooms. The refrigerator and microwave were great! The pool was clean and wonderful. The entire staff was friendly and hardworking. A+ for Best Western New Smyrna Beach!

"Hotel need some TLC"
Debbie S, 23 Juillet 2021

We have stayed at this property numerous times over the past 5 years. It is a great beachfront location. Unfortunately, the rooms need some attention. The caulking around the bathtub was black. The air conditioning vents were filthy with dust. The carpet was damp. Hopefully management will address these issues. Staff is very helpful whenever asked to supply additional towels, etc.

"Beach break"
Tim W, 21 Juillet 2021

Our first visit to New Smyrna beach, I looked at other hotels and for the price and location, this was a great option, we tried to stay additional nights, but we're sold out. Walked to the Garlic for dinner,

"great hotel to stay at with the best view of the beach"
evwhitehurst, 21 Juillet 2021

Clean and friendly staff, room were clean and the beds were very comfy. The view was amazing and the balcony were wonderful with the best view of the beach one could ask for. One of the nicest beach hotels in the area.

"Relaxation at it's best!"
mlcherbs, 21 Juillet 2021

Balcony overlooking the ocean from every room. Very clean rooms. Hotel just the right size - not hundreds and hundreds of people - yet had everything you need. Although small, the restaurant food was amazing - eggs to perfection and best burger we had in years.

"Excellent stay!"
Diane Z, 16 Juillet 2021

The check in was quick, staff was friendly. The hotel was very clean. We had a suite, the rooms were spacious. Kitchenette had blares, glasses, mugs and silverware. Our balcony had a lovely view of the beach. The clean sandy beach was steps away. Chairs and umbrellas were available for rent. We will return!

"Just perfect for the money"
kristaleigh76, 08 Juillet 2021

I've read a few reviews and had a total different experience. I found the staff all very friendly! From housekeeping being helpful, to the maintenance man checking on the pool who was nice to chat with, to the check in staff being busy but still nice. Our room was roomy with a large bathroom. It was clean and so nice to have the full size refrigerator. The pool is small, but you do have a full ocean just steps away. The beach was clean and very family friendly. We will stay here again... Also if you stay here do yourself a favor and go to Boston's Seafood across the street.

"Horrible Place, Smelly, old, & customer service is horrible! Beds were so uncomfortable it Was not worth the price!"
208sami, 01 Juillet 2021

This place was awful and We paid too much to stay at such a dump. It looks nice online but it's outdated, smelly, loud, uneven floors it feels like your going to fall. The beds are so uncomfortable my back still hurts days later. Oh and they have security around because of the crime and people they attract it must have a lot of problems. Customer service was horrible and treated us like we were a burden for just asking for something small or just asking a question. If you don't like people you shouldn't work in customer service. Especially the man at the front desk. He had greyish hair but he was rude and clearly unhappy. I wish I would of got his name but he was a sad excuse for customer service. You couldn't pay me to stay at this place again. A void the headache!! And don't believe the nice online profile pictures it's very deceiving!

"Dirty and smelly"
Tina S, 01 Juillet 2021

Very disappointed with this facility. The room smelled of mildew. The floor ( carpet) was wet and very dirty in our suite. The bathroom floor was dirty and sticky. We had to wear shoes the entire time we were there. Informed management and was told we could be moved to a lesser value room. This facility did not meet the standards we are accustomed to in the Best Western chain.

"Nice location on New Smyrna Beach"
Cristinedepaiva, 27 Juin 2021

The exterior was clean as was the reception area. Our 2 bedroom suite was clean and we were allotted several towels as room cleanings were only performed during checkout, the staff was very nice to ask if you needed anything replenished. There were only a few features that need attention in regards to our room, the carpeting needs to be removed and hopefully will help with the musty odor that was quite prevalent , and our mattress had a huge saggy area and was not very comfortable. I think and update of guest rooms is needed. Overall it was a nice stay due to location and friendliness of staff.

"Exceeded Expectations"
stara52, 25 Juin 2021

We really enjoyed our stay. The room exceeded our expectations with a little bedroom separate from the kitchen/family area. The view was beautiful and they thought of everything. There were dishes, silverware and dish soap/washcloth in the kitchen. We didn't even need the paper plates we had brought. There was also a toaster. The hotel was clean and had a quick check in/out process. The beach in front was fantastic and very clean.

"Anniversary and birthday get-a-way"
monkeyshine87, 12 Juin 2021

The location, right on the beach cannot be better. The hotel is esthetically pleasing. The staff is very courteous and helpful. We stayed on the 8th floor, 2 room suite. Spacious, clean and had a great small kitchen area. The pool was clean and had ample seating ans lounge chairs. The restaurant has a good sized menu, small, but this gives the chef the ability to put out really good food every time. The price is also very good for the food we received. We loved the spacious deck to sit and look out into the beach and ocean. We highly recommend this location when you are in New Smyrna.

"Great view!"
Lisa G, 09 Juin 2021

Nice view and also convenient. It was a little south of the main area, but nice view and quiet. Enjoyed the amazing view in the room. Good value for the room compared to other local options. Cost for room was lower than others while having a great ocean view.

"Family stay"
luciom541, 31 Mai 2021

Excellent stay, the front desk was amazing, the rooms are huge, clean and comfy, the view is so beautiful to Smyrna Beach, the beach access is convenient, and the pool is perfect too, enough parking space cover and not cover too, Publix and Walgreens nearby

"pleasure trip"
zdut, 30 Mai 2021

we have stayed for over 30 years and will keep coming back. the staff is excellent and the rooms are always clean. The double beds were not very comfortable, but we still had a good experience, and look forward to visiting again.

"Recent trip for pleasure."
kmzschoon, 23 Mai 2021

The Front desk clerk at check-in was extremely professional and helpful. I had mistakenly booked the hotel for the wrong arrival night. He went above and beyond to accommodate us. The rooms were spacious and clean. The ocean view was spectacular. Any of the employees we interacted with were friendly. It's was a fabulous experience. I would highly recommend staying here.

"Perfect place to stay"
Christina S, 18 Mai 2021

My family and I grabbed 2 rooms last minute for a good price. We were able to check in early because the rooms were ready, they put us right next to each other which was great. The rooms were huge for the price, the balcony was perfect, and so was the view. The easy beach access was very convenient and I was able to park the car under the hotel so it wasn't in the sun all day.

"Great Hotel - High Value"
meeHere, 10 Mai 2021

Great hotel - friendly service - great rooms and location. Right on the beach, with beach rentals provided by 3rd party vendor (umbrellas, chairs, tables, etc.) Clean rooms, good pool area - can see beach -

"One of our best hotel experiences"
heffnerlorraine, 08 Mai 2021

. This may not be a luxury hotel but everything about it and it was perfect. The rooms were exceptionally large and comfortable and clean very clean. Everything in them that you could need. The staff were all exceptionally Pleasant and helpful. We most enjoyed the balcony facing the ocean we sat there so I was watching me ocean waves. Food in the restaurant was very good and the view from the restaurant was awesome. I would highly recommend this hotel

"Perfect for a beach trip!"
Compass44586, 30 Avril 2021

We live in central Florida and frequently like to take a overnight trip to the beach. So happy we found the Best Western in New Smyrna Beach. It is the perfect place to stay for our beach getaways. Front desk staff was awesome. We'll definitely be back!!

"Awesome Hotel"
rluke7, 28 Avril 2021

My husband and I have stayed here twice and had a great time both times. The food in the restaurant is great, and being right on the beach makes this place even better. The rooms are clean and well maintained.

"Another great stay at the BEST WESTERN in NEW SMYRNA BEACH"
steve p, 25 Avril 2021

As always, we had a wonderful stay again, This is why we have been staying here for so many years, and will continue to stay as long as they keep doing what they are doing, Not only is this motel great the staff is Great also

"Our favorite place to stay"
Wendy G, 24 Avril 2021

We always stay at this Best Western when we go to New Smyrna. Very clean hotel, friendly staff, breakfast with a view, right on the beach. We come every year, sometimes twice!! The hotel is older but very well kept.

"I feel like I paid 5-star prices for a 2-star hotel."
newlyretired1955, 20 Avril 2021

Pros: Friendly staff, great location. Cons: We booked a suite for 2 nights @$220/night. No maid service, so those towels you left on the bathroom floor from the day before will have to be re-used or you'll need to call housekeeping. Same with that unmade bed. Toiletries not replaced. Coffee-we had 2 packs of decaf and no regular. This was for two adults for 2 nights. Separating the bedroom and living room is a thin single pane glass and blinds so there is no real privacy as far as sound. TV and conversation from one room can be easily heard in the other. Bathroom looked and smelled moldy. The balcony is OK as far as the view, but the AC unit is also out there so when it runs is is not only loud but the exhausted hot air surrounds you. Inside the vents for the HVAC are filthy. Sheets had excessive pilling.

"Staff was exceptional! Views were great!!"
Kimberly H, 19 Avril 2021

Good location for family in Edgewater with every room having ocean view. Great little kitchenettes & refrigerators. Beds suck & they pretty much have only double size, but the bedding & pillows are nice. Rooms are very clean, lobby & hallways are short (good for handicap), but staff is exceptional! They made the entire stay - friendly, helpful, accomodating, above & beyond! Kaylie @ the front desk was awesome as was the entire dining room staff :) would definitely recommend & return.

"Room met expectations"
Sandra N, 15 Avril 2021

Room was very adiquate but front dest lady was extremely rude. Not given accommodations promised and just empty excuses as to why. Did visit restaurant on property but not happy with limited menu and staff. I will say room was very nice and large. That and the fact that we were on the beach was enjoyable.

"Great Stay"
champton85, 15 Avril 2021

This hotel was an incredible stay! I grew up in New Smyrna Beach when this was a Holiday Inn. Yet, Best Western has kept it fresh and kept it modern. The front desk staff was incredibly friendly, as was the cleaning staff. They tended to all our needs, including changing my sheets one morning after some sand was left in my shorts! This really is a great property, well-maintained, and the security is always present making for a safe environment. The views from high up are great, and I definitely would stay here again!

"Amazing!"
dmtdennyd2021, 10 Avril 2021

New Smyrna Beach Best Western is an absolute gem! The staff takes great pride in keeping the hotel clean and efficiently run. The hotel's ocean front location, with beautiful views from our private patio was great. This is our favorite Best Western of any we have stayed in. We can't wait to return!

"great location, friendly staff and good room amenities. Great for families"
Kimberly I, 02 Avril 2021

Right on the beach, balcony facing the ocean in every room, full sized fridge, and functional kitchen (minus a stove). The layout of the room--with separate bedroom and living room was perfect for a family of 5. We had a sleeper sofa--which helped with a family of 5. Note--staff said they are renovating rooms and phasing them out--so make sure you specify if you need them if traveling with 3 kids. right on the beach with a deck and a pool. the restaraunt is only open for breakfast and lunch which is the only bummer. The rooms are a bit older, but immaculate It was easy to get more towels and maintenance was on point. we had an issue with a smoke detector and they were at our room in under 20 mins and had it fixed quickly. I really liked this hotel. It's simple and clean and comfortable. i would stay there again.

"Great value and location"
LarryOswego_NewYork, 29 Mars 2021

Really enjoyed our 6 night stay at this property. Every room has at least some view of the ocean. The rates are reasonable considering it was spring break while we vacationed. Rooms are comfortable with two TVs and a standard refrigerator and microwave. I usually stay for 1 week every two years. Can't imagine changing since it always works out nice with the helpful staff, pool, and proximity to the beach.

"nice but pricey"
owenfas2021, 29 Mars 2021

staff were polite and friendly, rooms were clean amenities were available to use if dining in using own foods. breakfast at restaurant was decent but service slow., hotel was clean and close to beach and a short distance to downtown new symera beach. would recommend to others.

"NEED TO EXTERMINATE"
h0telguest2021, 29 Mars 2021

During our stay we encountered 6 roaches in our room!!!! We were only offered spray when we presented the issue to the front desk. They didn't even have the decency of picking up the roaches from the floor. The room smelled horrible and honestly I question how they haven't received a health and safety violation. It's so unfortunate because the hotel has a beautiful view of the beach and is so central but EWWW! So gross, not clean!!! Will never stay there again.

"Family getaway in New Smyrna Beach"
Nasha1229, 21 Mars 2021

I took a 5 day trip to get some sunshine with my daughter and her two toddlers. The Best Western in New Smyrna Beach provided an excellent experience for us. The staff was friendly and helpful. The hotel is directly on the beach and has a pool too so lots of opportunities to enjoy the outdoors. The rooms are suites with separate bedroom and kitchenette area. They also feature an ocean facing balcony with great views of the Atlantic. The kitchen area had a decent size refrigerator, microwave, toaster, and single cup coffee pot. They had enough basic dishes and silverware for four. This enabled us to pick up some groceries and have some breakfasts and lunches in the room. The bedroom had a door so we were able to give the kids naps and enjoy the balcony and rest of the room without fear of waking them. The beds were very comfortable. The couch and chairs in the room could use an upgrade. They were older and not very comfortable. The general area of the hotel was good with restaurants and shopping close by. It's a short drive to Flagler Avenue and that is a fun area for shopping and dining. We spent a couple mornings at the Canaveral National Seashore. What a gem! There are nice playgrounds within a short drive. I would recommend this hotel and area for those wanting a reasonably priced vacation. We had a wonderful time.

"Beach view"
elliemae081, 18 Mars 2021

What a gorgeous view of the beach from our room! I loved being there. The rooms were very clean and nicely decorated! The staff were very friendly and sweet! Lots to do around there as well! I will definitely be returning! Check it out!

"Grat place to stay!"
Homecroft56, 15 Mars 2021

Check in was very thorough - very Covid conscious - even took our temperature before we could check in. Excellent room, very quiet, 6th floor, overlooking the beach and ocean. They have a restaurant on site for breakfast - better than a grab and go bag that you get at most places. Would stay here again!

"Great place to stay!!!"
Kimradz, 07 Mars 2021

Excellent!!! Clean friendly Cozy . Best views on the beach. perfect for families. Ive stayed here for at least 10 years and never ever had any bad experience. I will always keep coming back! My children love it!

"Chris at the front desk was great."
jlbaker55, 05 Mars 2021

Place was clean and rooms are set up where every room gets a view of the beach even for a little. Rooms are nice but is split where if someone wants to sleep it is cut off and there is a sitting area outside it. Beach is nice but a lot of people and it is on the driving part of the beach. Just wanted to say that Irish Chris at the front desk was very nice. He took the time to explain the rewards program and seemed to like his job where I don't think anyone else really cared if you were there or not. The only thing I will say is to rip the carpet out. Something smelled musty and maybe that was it.

"Daytona 500 Trip"
dhhervey, 20 Février 2021

My husband & I stayed for 5 days during our trip for the Daytona 500. The hotel was oceanfront and was impressed on how each room has a really good view of the ocean. Loved our suite room and appreciated how clean and well maintained our room was. The hotel and complex is very well maintained. The front desk staff were the nicest staff we have ever dealt with. Great Job!

"Great Place to stay"
PatrickM120R, 18 Février 2021

Place was very clean and had a great view of the beach. Loved waking up in the morning and going on the porch to watch the sunrise. Very relaxing and no complaints. Would definitely come and stay again.

"Nice view! "
Villarapp, 12 Février 2021

We spent one night here. Our room was facing the ocean and absolutely beautiful view. We had a mini suite which was two rooms. One a sitting room and king bedroom. The mini kitchen is great , fully stocked with. Small reg frig. The King bed was comfortable. Our only complaints are that the rugs should be ripped out and replaced with laminate or tile. They were damp from humidity and pretty gross and old. The furniture NEEDS to be replaced! I needed sheets to cover the chair and sofa because they were so old. Overall the room was ok only because of the view and two nice balconies facing the ocean.

"Things are different under the " New Norm" Covid Hopefully it wont be the new norm for to long."
D K, 11 Février 2021

Our room was great and worked out well with having our 16 month old son with us. Our room had two bedrooms which was helpful. we had an ocean view room which I think all rooms there are which is nice. We had an issue with the thermostat in our room and Danny at the front desk had it promptly resolved his customer service is on par. we had one other issue that was solved to our complete satisfaction as Danny had said they are there and do work really hard to make sure your stay is accommodating and enjoyable.

"Another Great Stay"
I6695IUlindac, 01 Février 2021

Friendly, caring staff who put your health and safety as a priority. Constantly cleaning common areas making you feel very safe during Covid. Temperature checks on arrival. Plenty of hand sanitizer- rooms are extremely clean. Currently updating some of the well worn couches and installed new "tap" keys making entry into the room so much easier when your hands are full. Oceanview from the room is spectacular! This is my 86 year old mom's "go to place" for a little R& R and with the handicap pass is able to really enjoy the drive on New Smyrna beach! We will be back!

"Excellent Staff, Great Rooms, Perfect View"
smiller0445, 17 Janvier 2021

We have stayed in this hotel three times now. Everytime we go they have updated the rooms a bit. The front desk staff is great. The housekeepers are wonderful and helpful. We have eaten in the restaurant where the service and food was great. Awesome time!!

"New Year's Eve Stay"
Tracy R, 07 Janvier 2021

We booked two rooms at this hotel months ago. When talking to the rep who booked our rooms, she said she would put us on the 7th floor direct ocean front and make the reservation locked so we would definitely get these rooms. We were thrilled! Upon check in we were assigned rooms on the 4th floor and told that the rep should not have promised us specific rooms. What? Then why did she and what happened to our promised rooms? No answers. So, our 4th floor rooms were ocean front and very nicely equipped- just not what were promised months ago. Anyway, it was a good stay with a large balcony overlooking the ocean. The hotel restaurant has an ocean front view, too and a good breakfast. It is not easy to get to the beach from here as you need to find the correct doors that go outside and then down several flights of stairs and through fence doors to get to the pool deck and then another flight of stairs to the beach. If you don't mind being quite a distance from Flagler and all it's restaurants and bars, etc. it's a good choice.

"Great people in difficult times"
eur0peantraveller10, 26 Décembre 2020

The people at the front desk, the maids and everyone who works at this hotel make the experience wonderful. These are very tough times but the General Manager has worked very hard with his staff to produce a safe, healthy and a fun time for everyone.

"Huge rooms and great views"
RobSDubai, 22 Décembre 2020

We stayed here for 5 days of COVID semi-quarantine prior to heading to Orlando for the holidays. The hotel is directly on the beach - our room had a great view and a nice balcony. Use of facilities was limited, and there was no room-cleaning, which was all understandable given COVID. The staff was very friendly and helpful. Everyone wore masks and there was a good focus on hygiene, which was reassuring. We stayed in a large suite, with 2 separate full rooms and a kitchenette (fridge, sink and microwave but no stove / oven). Very comfortable beds! This is an ideal hotel for an extended stay given the big rooms, great views and location on the beach.

"December Ladies Weekend"
sqrettar2020, 17 Décembre 2020

Great stay. Making the reservations over the phone for 4-5 rooms under one person name went well. One person from the ladies weekend, decided to check-in one day early. Good thing they did. They asked if everything was OK with the rest of the group/ladies checking in and ALL the reservations were canceled! They did redeem themselves and reserved the requested rooms before the ladies checked in before Friday! Make sure you check your reservations prior to your arrival. Not all front-desk staff is trained very well.

"Hotel ruined a wedding weekend for me!"
Ronda A, 10 Décembre 2020

Booked a king room with ocean view a month before I was the maid of honor at my friend's wedding. We had been planning this weekend for a year. She reserved a block of rooms. Some of the party were staying 2 nights, but I could only stay the night of the wedding. I reserved my room for THAT night. Well, went to check in on THAT night and I'm told there is no reservation for me at all. The man at the desk wouldn't even look at my confirmation email, just kept saying no record of you. Ok, well, do you have any king bed ocean view rooms available? I asked. No, they're all gone, but we have a handicapped double bed room with no view. Uuhh, no. I want the room that I reserved, and had confirmation of. I didn't reserve a room, the desk clerk kept insisting. I was so upset, that I just went home while the rest of the bridal party went upstairs. Then, wouldn't you know it, these people had the nerve to charge me for the room I never stayed in, claiming that I was a no-show, on a completely different date. Well, gee, how can I be a no-show, if I never had a reservation?? So, fuming, I contacted customer relations, was told very promptly that there is record of my original booking and confirmation of my chosen date (the night of the wedding), but that the HOTEL changed the date of the reservation to one day before the wedding, and customer relations had no idea why they would do that (me neither). I want my money back, I said. Left a message for the hotel manager, never returned my call. Contacted customer relations after 5 days of no response and was told that it appears the hotel is going to keep my money, sticking to their no-show policy!! You're joking, right? Nope. So, I immediately contacted my bank to file a dispute. My bank gave me credit for the full amount, but to do so, I had to cancel my current card and get a replacement. It's been nothing but an expensive pain in my a**, and it wasn't even my fault!! New Smyrna Best Western is lousy at taking ownership for their mistakes. They just ignore you, take your money and hope you go away. Beware of any bookings, take their "confirmation" emails with a grain of salt, because they don't mean a damn thing. My advice? Just keep looking, there are plenty of other hotels on New Smyrna Beach that DO value their customers time, special occasions and hard-earned money. Not the Best Western. Thanks guys, for making such special memories!

"Great views from balconies"
Matt M, 01 Décembre 2020

Clean, large suites that are ocean view with balconies are a great way to relax and be at the beach with out sand in your shoes! The room layout is less modern than today's cookie cutter rooms, more like a studio apartment. Staff is friendly and caring, this was our second time here, very consistent in their care and cleanliness. We stayed in 20 motels in Florida over the past 3 weeks, this motel took covid seriously, even took our temperature, staff and all guests wear masks, if you need a clean safe place to stay this is it!

"A "Good" Experience Has Become Exceptional"
MonicaHall, 22 Novembre 2020

We chose the Best Western at New Smyrna Beach for our anniversary 3 years ago and repeated the visit 2 years ago. Back then, the location and service were excellent, but the hotel itself was unfortunately in need of a refresh. This weekend, we had the pleasure to celebrating our anniversary there for a third time and it has gone from good to EXCEPTIONAL. LOCATION: The Best Western is designed so that each room's balcony is private so you're enjoying an impressive view of the ocean rather than the folks in the room next to yours. Also, it is just 1 block from Walgreen's, Publix, and an entire shopping center. APPEARANCE: I'm thrilled to say that the hotel has been remodeled and it wasn't just a minor refresh. The choices made resulted in a beautiful and serene facility. Even the elevators appear to have been updated, now providing quick response times and smooth operation without lurches. AMENITIES: The quality of the bedding was such that I had the best sleep I've had in the past two years or so. The kitchenette was fully stocked and the bathroom had a full complement of toiletries that were of surprising quality. The hotel offers a large, pristine clean pool with an abundance of loungers and tables, as well as plenty of guest parking at no charge. SERVICE: I had multiple interactions with various members of the staff and am pleased to say everyone from the management to housekeeping to wait staff was genuinely warm warm and service-minded. RESTAURANT: I saved the best for last. Breakfast is usually the least exciting meal of the day. Here, however, it was so remarkable that we talked about it throughout the day for two reasons - the waitress, ANNIE, and the quality of the food. Annie is so personable without being overbearing that Best Western should put her in charge of training other wait staffs. With regard to the food, every single component of the breakfast surpassed expectations. We ate there multiple times and the quality was consistent throughout. The icing on the cake was being able to eat in front of floor-to-ceiling windows overlooking the beach, in all its glory. The bottom line is that you would be hard pressed to find a better location, value, or experience anywhere else along New Smyrna Beach!

"Found this one by pure good luck!!"
CoryBob-O1, 13 Novembre 2020

Went to FL to look at schools for my son. Had no plans or made any reservations. Just looking for a place for 1 night. Found a BW online and walked in to see if they had a room. Ended up staying for 3 night and will stay here every time we go back! Great rooms with a better veiw. Clean,Friendy, Affordable. What more could you want. I would give them 6 stars if i could.

"Great location, Apathetic staff."
Roger C, 04 Octobre 2020

Rooms are right on the beach. The balcony overlooks the beach, and you can go down to the 2nd floor and from the deck, take the steps directly onto the beach! Rooms could stand to be updated, but they're clean and comfortable. I was, however, livid with the staff over a very aggravating miscommunicaiton our last day; I called the front desk and was told we could extend checkout until 11:30. We had gone the night before to The Garlic, an iconic New Smyrna Beach restaurant that was well worth the 90 minute wait (they don't accept reservations). I had half my dinner from the previous evening in the room refrigerator, and after loading our bags into the car, came back to the room at 11:07 to get my meal that I was very much looking forward to finishing for lunch, and housekeeping was already in the room, and had thrown my dinner box away! I was furious! I told the front desk, who clearly had failed to communicate the late check out to housekeeping, and got a shrug and "sorry about that". My email to Best Western corporate has gone unanswered thus far.

"Anniversary Birthday Weekend."
denisedawn920, 21 Septembre 2020

We had a great time. We did not have any problems room was clean and enjoyed the beach and walking distance to Flagler Avenue. It rained Saturday night but the restaurant right across the street was very good since we didn't want to drive anywhere.

"Love New Smyrna Beach"
tgialina, 14 Septembre 2020

Excellent stay even though it was for one night only this time. Hotel room very clean. Hotel following Covid 9 Restrictions, wearing masks and social distancing. Would recommend this hotel and also has beautiful Beach views.

"No management on site to take care of issues"
Kim10e, 09 Septembre 2020

This Best Western is in a great location. However, we are having a terrible experience with customer satisfaction. Our air conditioner went out the first night we stayed there last weekend. The room also smelled like cat urine. Not sure if it was from the air conditioner not woking or not. No manager on duty over the Labor Day weekend to make a price adjustment to our bill for a full night of hotness. I have reached out to the manager by email 2 times and left her three phone messages. This all started on September 4th. Every time I speak to someone they have an excuse on where the manager is. So bizarre. All I am asking is for the manager, Dana or Jose, to contact me in regards to this unfortunate situation.

"love this hotel"
Lego55, 06 Septembre 2020

we have stayed here many times and love this hotel. It is definitely a bit dated, but a great location and awesome staff- especially Chris. The rooms are spacious with very functional kitchenettes and small balconies overlooking the beach.

""Not A Very Pleasant Hotel""
A4018BHpaulw, 05 Septembre 2020

Hotel room had a very bad odor to it and bathroom was disgusting , tub drain plugged with gravel coming up from the drain , The only thing that this hotel had going for it was the location , we got the hell out of there and found a better hotel nearby !!!!

"Birthday trip ruined by horrible hotel"
Doug_hej44, 02 Septembre 2020

BEWARE. BEWARE. I booked a room at the New Smyrna best Western for a birthday getaway for my wife and daughter. My only advice would be to stay somewhere else. Check in was supposed to be 3:00 but the room was not ready until after 5:00. Strike one. After finally getting in the room we had just enough time to quickly shower and get ready for a dinner reservation we had at 7:00. After returning from dinner we went for a walk on the beach and returned to the room around 10:45. The kids went to bed so my wife and I decided to sit on the balcony and enjoy the view. As we were sitting on the balcony we watched a roach crawl across the floor inside the room. Before I could open the door he was gone. We sat for a little longer only to see 2 more scurry across the room. At this time I called the front desk to let them know of the issue. They sent the security guard up who proceeded to tell us he was not surprised. WHAT!! Well after he left we watched another roach come out from behind the couch so I moved the couch and at final count I was at 10 roaches that I had to step on. I made another call to the front desk and the same security guard came up, this time with an attitude and said “ well, you don't have to stay here” but they were going to take care of us for the trouble. Mind you both my children were fast asleep since it was now after 12:30. We decided to avoid any further confrontation and went to sleep in the bedroom where we had not seen any insects to this point. Strike 2. I woke up at 5:00 after a very short unrest full few hours of sleep only to put my feet on the ground to soaking wet carpet. Ver half of the bedroom floor was saturated. Strike 3. Final straw. I woke my family up and we packed our belongings and drove home. Checked my credit card statement today only to find that we were charged for the room. Two days later they ran the room charge? Maybe they thought I would not notice. I called the hotel and the manager looked up our room and said “what more do you want. We gave you a $35 credit”. Wow, a completely ruined birthday weekend for my wife and daughter is worth a $35 credit. I have disputed the charge with my credit card company and will NEVER stay here again. I warn you in advance. There are so many other options in beautiful New Smyrna Beach. Sorry for the long rant but I wanted to be as detailed as possible to save anyone from the nightmare we went through.

"Not so great!"
Voyager204661, 31 Août 2020

Not beach front, the most uncomfortable furniture, not a regular coffee pot, one of those 1 cup makers, should say that in the amenities. We drink two pots in the morning and had brought our own coffee, filters, etc. Only about four of those little set-ups. Our room was right over the garbage dumpster and of course they came at daylight on Saturday morning to dump! Tv was the pits. No channel guide in the room and all there was was off the wall channels. Tv so small...

"Very pleasant hotel."
Robert S, 26 Août 2020

Second tine staying here this summer. Clean and excellent procedures to avoid virus. Very nice staff. Excellent value. Free wi fi, free convenient covered parking, etc. We'll be back again soon. Location is perfect. Right on beach and near many good restaurant. On site restaurant is a plus if you don't want to leave the premises.

"Two night getaway "
lmcneish, 09 Août 2020

This was my second stay at BW since June, but my husband's first. We had received a phone call two days before our arrival saying there was a problem with our room and would we mind switching to a lesser room or switching dates. I just wanted to check with my husband before making a decision. When I called back I was told by “ Shirley” that she found us a better room and apologized and gave us a better rate. Upon arrival, we were thrilled with the room , it had a great view and was perfect for relaxing on the balcony. The staff at the hotel was really helpful and pleasant for both stays.

"Best Western New Smyrna Beach"
293valerie, 08 Août 2020

Have always enjoyed staying at this hotel. Discovered it 2 years ago and my 3rd time there. Seascape is awesome for breakfast but wish it was open for dinner as well. Would be nice. Sofa bed needs to be more comfortable with a better mattress. Overall love the rooms, love the location, its quiet and relaxing

"Family vacation"
tonymalcolm68, 13 Juillet 2020

Booked trip in January for July. They told me $1300. They day before called to check on room. Booked me wrong room. They told me they lady that booked my room normally doesn't do it. Cost me an extra $700. When I checked in they guy told me I do have an choice pay it or cancel. 3 kids what do you do. Yes pay it to late to do anything

"Old, run down"
HensonFamilyof3, 12 Juillet 2020

Door did not close properly. Refrigerator did not cool our food or drinks. Spoiled our food. Air never cooled as expected. No bedding for sofa bed. When we asked for some they sent us a blanket. Highly disappointed.

"It just keeps getting better"
Ricky J, 07 Juillet 2020

The improvements they make keep this hotel looking better and better I feel like I am coming home when I come here the staff is always very helpful and friendly and it is reasonably priced I was able to book a last minute early reservation because they had cancellations for the 4th weekend due to covid 19 I was glad they got me in and for a good rate for a holiday weekend and not only got to stay at my favorite hotel but also my favorite room

"Trying Hard during COVID"
Jane P, 04 Juillet 2020

This hotel is trying very hard to keep everyone safe during the virus. All of the rooms have an ocean view and our room was very large and adequate for a one night stay. The room had a refrigerator, some dishes, a sink, coffee pot and microwave if you want to eat in the room. The hotel is close enough to walk to the restaurants and shops and there is a restaurant onsite for breakfast and lunch. Breakfast was not included in our room rate. The staff is practicing social distancing and disinfecting surfaces. The only complaint I have about our room was the carpet needed to be swept better. It appeared the area around the table and chairs had not been swept recently.

"Terrible nights sleep"
billsW2572WN, 02 Juillet 2020

Not impressed with the check-in procedure and attitude but we got thought that. Shower didn't drain. Big deal is the beds. Way too soft. All night long I had a back ache and it looks like it will be continuing all day. Just what I want on a motorcycle trip. Very uncomfortable.

"Wonderful Beach Vacation!"
Tim34360, 25 Juin 2020

BW at NSB was delightful! I loved the very spacious ocean view room with living room/kitchen, separate bedroom, and separate bathroom. Thrilled at having two bathroom sinks and two tv's! The balcony view was spectacular of the ocean, river, and the area. Our family had two rooms--we spent three nights at BW. The staff were all helpful, friendly, and personable. A+ grade!

"Very rude when I arrived and mildew and puke"
juliangG9377UF, 21 Juin 2020

I arrived for Father's Day for a nice weekend from Winter Park just to be turned away at the door when I arrived due to Covid-19 and my room was not ready until 4. I pleaded with the screening attendant and was told this is a pandemic, not like other hotels, won't help you with luggage, and I had to get screened to use the toilet. Then waited until 4 to be herded in like cattle to get out room that smelled like poop, mildew, and puke. I was then called by the desk that apologized saying someone had puked and I would get $30 off. I think If someone was sick they should get me a fresh and similar room immediately and comp my unpleasant experience. I was told to call tomorrow to see if I can get a fresh room or go through the whole cattle drive process again for my 2nd night. Very unacceptable and if I get Covid-19 I'm sure it will be from this room. Happy Father's Day to me!

"Views For Days! "
callieq, 20 Juin 2020

Great stay! The beach view from the room was epic. All rooms have views- well designed hotel. The pool was refreshing. The walk to Flagler Ave via beach wasn't too strenuous and wonderful. The room was big with a refrigerator and small kitchen. The doorman originally from Boston was so kind and helpful. There was a small hiccup with the keys and another guest, but it was cleared up very quickly. The location is prime! The restaurants, bars, supermarket... all at your fingertips. I wouldn't hesitate to recommend this hotel to anyone. Enjoy your stay !

"Beautiful view"
len0re22, 18 Juin 2020

The room was very clean and comfortable with central A/C, good size bathroom with double vanities and very comfortable beds. We had a great view of the ocean with a private balcony. Nice ocean front pool with large deck area to relax and watch the waves roll in.

"best western"
dons564, 14 Juin 2020

The room was clean and the location was great and staff was helpful.but the furnture was worn out. Sofa sank so low you could not sit on it. TV remote or hotel did not have a chanel guide. not a big deal but it would have been nice to see what was on without scrolling thru every station.

"Excellent location with beautiful views"
Carla R, 12 Juin 2020

We had an ocean front room with two balconies - 1 for the sunrise and 1 for the sunsets. We liked the rule of 2 people or families at a time in the elevators and everyone respected it. Staff is very friendly and accommodating. Can't wait to go back!

"Not up to Best Western standards"
linnsb2020, 09 Juin 2020

Bathtub didn't drain maintenance came up at midnight to unclog drain and left mess in tub when he left, toilet kept running, dirty ice bucket, no sheets and blanket for pull out bed, told us it was in the closet but only thing was a pillow, hand sanitizer station on floor was never filled, thin walls so heard everything going on in the hallway, just not up to Best Western standards. Great view from balcony.

"Vacation"
S2158CLkenl, 02 Juin 2020

Hotel check in was quick even with all the extra precautions they are taking. The lobby was very clean and staff were very polite. Room was very clean and the ocean view was incredible. I'll be back again soon.

"Great place to stay."
missyg66, 25 Mai 2020

We traveled during Covid19 so we knew it would be different than “normal” travel times. The hotel and staff were pleasant, accommodating and understanding. Hotel was clean, rooms were clean and proper precautions were taken. I called prior to stay to ask questions and Shirley, Daniel and Brady were very helpful. I would definitely stay here again. It's right on the beach.

"Management doesn't honor reservations made with credit card points"
beachnut1234, 26 Mars 2020

We set up our reservation and paid with points from our credit card. I had a hard copy of the confirmation, but the front desk didn't have the same information in their computer. I had the front desk make a copy of our confirmation and asked that the manager call us. She was at a job fair that day, and we were told that she was the only one who could "fix" the issue. I did not hear from her the following day. I left messages three times during the next three days before she responded. She informed me they don't take credit card points. I called the credit card company and was told the hotel refused to speak with them. I made a formal complaint to corporate and am awaiting their response st this time. The manager was rude and had absolutely no customer service skills. A hotel (or any establishment) is only as good as the management. I will never return to this hotel.

"We will always stay here when visiting New Smyrna Beach."
837georginah, 29 Février 2020

The location of this hotel is wonderful. It is ocean front, has a restaurant, and is close to a grocery store. The rooms are spacious and comfortable and the ocean view rooms offer wonderful views. The hotel staff is very welcoming and friendly.

"Great ocenfront location"
Pfadfinder, 29 Février 2020

Well, there's no getting around it, this hotel is a old gal. They keep her up very well, but there's no hiding that this gal is well past the debutante stage. But, having said that, the hotel is very well maintained with a maintenance staff buzzing all around every day. It is well painted, floors relatively new, and everything in pretty good working condition. A number of things have been removed over the years -lights on the balcony (a very wise deletion); dishwasher (at least there appears to have been one in the earlier days - there's a space there for one - now closed off with a piece of paneling). The lack of a dishwasher becomes noticeable when a sign on one of the cupboard doors informs you that the dishes and silverware provided (not much of a selection - and no cooking gear) are cleaned by the housekeepers with dish soap and towel provided in your room - and it says that does not meet Federal or State sanitation codes. We stayed for over a week and bought paper plates and plastic utensils at the close-by Publix. We had an oceanfront room (most of the hotel rooms could probably we called that - at an angle - but ours was directly on the front of the hotel with fabulous views of the water - and sunrises over the water. The price for an oceanfront suite , which we had, was very reasonable considering what you got. I will say our balcony high up attracted crows which left behind messy calling cards. We asked maintenance to come clean it up, which they did quickly. The staff was all very pleasant, friendly, and helpful. The elevators (two serving 9 floors, including the under the hotel parking garage) answered the call button quickly and zoomed you to your chosen floor. Much quicker than the hydraulic elevators found in your typical Hampton Inn. Never had to wait but for a few seconds. Our room was fine - not the Ritz - but we didn't expect the Ritz anyway. What we missed in pizzazz was made for in our beautiful view. I will say that our bed was a bit softer than I like. The bathroom was not what you find in a recently opened Hilton Garden Inn - but was perfectly serviceable. There was not a light over the dining table in the room which made for dim eating. There should be an overhead light there - or at least a wall sconce - but.. nada. The in-room coffee maker was a Cuisinart (I was hoping for a Keurig where I could use my own pods). See pic of Cuisinart coffee packet provided. I was looking for something a bit more to my taste, but the local Publix had no Cuisinart packets, If we do this again, I'm bringing along my own portable Keurig coffee maker. TV service was very good - a modern flat screen TV with cable providing 81 channels. The picture was perfect. The only problem was that there was no Channel Guide available on the TV - meaning that you had no idea what was playing on those 81 channels. When we first checked in there was no closed captioning available on the TV - but that changed in a day or two, with CC being available (the cable provider was tweaking the new set up. Maybe they'll add a channel guide. There is an in-hotel restaurant that is open for breakfast and lunch. Prices were reasonable, service good and very pleasant, and food well prepared with a good assortment of menu choices. Looks, though, as if the windows are rarely really cleaned - which made ocean viewing less than stellar. There is a Publix and Walgreens close-by, and a restaurant, Boston's Fish House, directly across the street from the hotel - as is a do-it-yourself car wash (with one automatic touchless drive-thru bay). Spent a lot of time walking the beaches (cars are allowed on the beach at certain times of the day - if the tides are not too high). We suffered through a gale with howling winds and driving rains for a day or so, but we had a number great days too. All-in-all a delightful stay.

"Great View, Great Rooms"
sqrettar2020, 26 Février 2020

The views are amazing. No matter which room you have. The best is the 8th floor. Request the 8th! The closeness to the beach. The pool deck was relaxing and great view all the way around. Ask for Chris, one of the staff...he's amazing! And very helpful, with what you'll need!

"Good for one night stay"
788debrac, 24 Février 2020

We stayed here for one evening before going to the Daytona 300. The hotel is right on the beach with wonderful views of the ocean but unfortunately resides on the stretch of sand that allows cars to drive on. We stayed in a Ocean Front King Bed Suite. The room had a long narrow balcony with door access from the bedroom & separate living room. The rooms were oddly shaped as the building used to be condos. The hotel has been thoughtfully renovated inside but still has the structural feel of a 1980's design. On entering our room there was a narrow entry with a closet & bathroom. The room then opened up into a large space with a king bed, table & chairs, kitchenette & great views of the ocean. The kitchen had a medium size fridge, microwave, coffee maker & dishes. The bed was very comfortable & the room was quiet & clean. However some of the furnishings could use a refresh. The living room adjacent to the bedroom was oddly designed. The room was sunken so you stepped down into it which did not allow views of the ocean while sitting. There was a small sofa, chair & T.V. but no door to close off from the bedroom. We did not spend time enjoying the amenities but noticed a restaurant on the second floor & a pool. Free parking & wifi were included. There were also a few restaurants in walking distance from the hotel. I honestly feel the price point did not match the accommodations but I guess we were paying for the ocean views.

"Great Views"
searay240br, 22 Février 2020

Great room with a great view of the beach and ocean from a nice balcony. Room was clean, hotel was clean and the staff was very professional. My only drawback was the restaurant opened a little late and we couldn't use it, had to eat on the run. For the price, I would expect breakfast a little earlier.

"Nice but Expensive"
loves2travelandmore, 16 Février 2020

Located on the beach, this Best Western is well situated and convenient to grocery stores, restaurants, and beach enjoyment. We had a two bedroom suite that was clean, spacious, well laid-out, and comfortable. It had an angled view of the beach and a reasonably sized balcony. A full sized refrigerator and a microwave plus a sink and a few dishes and some silverware were available in a limited kitchenette that was along one wall of the living room. Staff was friendly and welcoming. My only disappointment was that there was no complimentary breakfast. I did, however, check out the restaurant on-site that had hours of 7-3 and the prices were reasonable and the beach view very nice. Multiple other restaurants are nearby. I would not hesitate to recommend this hotel, but beachfront pricing can be a consideration for someone on a tight budget.

"Week at the Beach"
SBishop18, 15 Février 2020

A full week right on New Smyrna Beach is a real treat!! Excellent location with everything you need close by. Onsite restaurant and laundry. We had a one bedroom suite with kitchenette. Full sized fridge, sink, microwave and small dining table.

"Home sweet home"
Exploration203137, 13 Février 2020

We loved our brief visit to the Best Western in New Smyrna Beach so much that we stayed an extra day before the wedding we were attending inland and returned for an extra two nights before flying home. The apartment style room was very clean and cozy with a perfect ocean view. The amenities are just what one needs to make time away from home comfortable. The bed and pillows are so soft ~ I want the same at home! The front desk staff are super friendly and helpful along with the maintenance, housekeeping and security personnel. We felt like we were returning home when we came back for our second stay. Thank you Best Western New Smyrna for a brief yet awesome time away from home ~ we will be back!

"Right on the Ocean"
DianeP49, 13 Février 2020

This hotel is one of my main "go-to" spots when I spend time in New Smyrna (if I'm not staying with friends). The rooms are clean, well-decorated and equipped with a full size fridge, a microwave, dishes, etc. More like a furnished apartment than a hotel room. Very comfy. My only complaint about this place is that occasionally the elevator takes forever because some many people coming and going at the same time. It's right on the beach within walking distance to several of my favorite restaurants.

"Amazing views!!"
deede99, 13 Février 2020

It is all about the view! I love sitting on the bed looking at the ocean! Room could use a update, but hotel was clean, room had a kitchenette! Enjoyed the stay!! Short drive to Sanford Orlando Airport! About 45 minutes!!

"new smurna the best"
carlosmP8985UG, 08 Février 2020

The location is incredible, few steps from the sand, i go to the beach shoe less. There is a good breakfast in the hotel available, but not included. Any way, it is very good and a fare price. The room is very very spacious, very confortable, with full kitchen, all rooms in front of the beach. There is a pool, also in front of the sand... FANTASTIC, I love ! The front desk staff very kind and friend. Close to walgreens and walking distance to the main street.

"Excellent value for cost"
U1687PProbertc, 06 Février 2020

We have stayed at this hotel 3 nights every year for the past 10 years. The hotel is situated on Atlantic Ave and the beach is literally within 30 steps off the parking lot, it also has balcony's facing the ocean off of every room. Facility is constantly being updated and renewed...excellent value for the cost. Employees are always concerned about guests well being and making sure everything is satisfactory.

"Weekend Getaway"
jmarrelli, 20 Janvier 2020

It was a very relaxing and fun weekend. The Staff was very friendly and accommodating. The location was excellent. Restaurants and shopping are nearby. I wouldn't hesitate to spend more time here. I have already highly recommended the hotel to friends.

"Great Hotel, could use customer service"
worldtravellerks, 18 Janvier 2020

This Best Western is right on the beach, great ocean views. We had a King Suite so had LOTS of room. Our ONLY problem was when we were trying to check in. We knew we were early, but tried anyway. Room was not ready, that's OK, I knew we were early. When I asked if the room might be ready by 3:00, the response was "guaranteed check in is at 4:00". We wanted to watch a football game at 3, so I asked if they could turn the lobby tv to the game and that was no problem. As we are watching the game, at approximately 3:20, one of the reception gals was leaving for the day and her comment to the other girls...."all the rooms are ready except for the two families waiting on rooms". I could not believe what I heard. We and another family were waiting... since 12:30 pm.... they knew that, and they got all the other rooms ready before ours. Sour taste in my mouth for sure. This Best Western also does not serve a complimentary breakfast, but that is not a deal breaker for me. They had a very nice restaurant, staff was very friendly and it overlooked the beach. Don't know if we will stay there again...maybe if they could get some training on either how to try to accommodate BW Rewards customers, or not let the customers overhear a conversation like I heard.

"Birthday get together"
mwd1052, 05 Janvier 2020

Great location right on the beach with access to drive on to the breach right next door, friendly helpful staff, room had great views of the beach and ocean and was spacious and clean. overall a very pleasant stay

"Great size suites, and attractive."
34oceanspirit, 31 Décembre 2019

Breakfast was substandard...no yoghurt, no GF choices, and in an area way too small. I had an orange, my own cereal, and a mediocre apple. No vacant tables. All the rooms on the street are REALLY noisy. We moved to a room in the middle and it was ok. The grounds were well kept, and the roof was being replaced...maybe they'll soundproof the place one day, because the placereally has potential.

"BW on the beach"
Rosaj0217, 29 Décembre 2019

Rather disappointed in this BW as it was my first BW that did not provide a complimentary breakfast. When making the reservation, was told that I had two queen beds but to request the King size as it was first requested and told that it wouldn't be any problem, but when checked in, received a 2 double bed room and the wife was not pleased. Although I used one of my free nights stay vouchers for this beachside hotel and travelled over 1000 miles to it, neither of us was impressed with the mildew smell in the room experience either. You'd think you'd get a complimentary breakfast at a BW that is over 32000 points for a night! Other BW's in the area are a better deal.

"Simmons wedding disaster!"
Vacationer239454, 18 Décembre 2019

Terrible terrible terrible! I held room with my credit card, once we got there my husband paid with his credit card. They charged both of our credit cards! I left over 7 messages with Alex Hurst and he neverresponded to my calls. After two weeks I finally received a call telling me that they Never charged my credit card and she didn't know what I was talking about. I asked for general manager to call me back, ( Jose Gonzalez) and her response was she didn't know why bc he was going to tell me the same thing!!! So I had to call my bank to dispue the charge!! The bride also had a problem with her room. They charged her $250 for a smoking free and they don't even smoke. We contacted Corporate with no result! Do Not stay here unless you want to get ripped off!!!

"Wonderful location, great updates, terrible pest control"
FellowTraveler506864, 11 Décembre 2019

While the location is awesome, the views are great, and the new updates to the hotel in the lobby are nice, I simply don't think we can stay here any more. Every time we've stayed in the last three years, we've seen roaches. The first year we saw roaches (at least 3 to 4 of several varieties), they provided a small discount and we figured they just needed to fix the issue. The second year (last year), we only found one and it looked to be an outside variety so we did not mention it. This year, however, we found another 3 (that are most likely german roaches) that we took down to the front desk to which the response was "well you know some people bring in creatures" and we were provided another small discount - both of these I find lacking in customer service by management. In all of my hotel stays, I can honestly say that I can't recall ever seeing roaches, much less on multiple occasions. I've overlooked it in the past, but cannot continue to do so and while I feel hesitant to post such a scathing review, I feel people need to know.

"Excellent staff makes this hotel a stand out!"
PATRICIA B, 09 Décembre 2019

Wonderfull staff at this oceanfront hotel. Comfortable beds and high end bedding, good wifi, restaurant very good. Gorgeous beach, nice pool. Recommend a stay here. Nice downtown area nearby. A car or driver necessary to explore..

"Thanksgiving"
Fran I, 02 Décembre 2019

Thanksgiving vacation was a good time again. Best Western is a great location to enjoy everything New Smyrna Beach has to offer. We look forward to it every year. From Bloody Mary's on the deck of the restaurant to walking on the beach

"Happy Wife Happy Life"
eur0peantraveller10, 21 Novembre 2019

That maybe cliche but it is so applicably in this case. The people starting at the front deck, to the gentleman incharge of maintaining and keeping the grounds beautiful, the first class maid service provided to the manager himself coming out to meet me to let me know how much they appreciate my business. It was a great experience one that i hope to do again and will soon.

"Great value and experience"
ashleylbirtcher, 17 Novembre 2019

Family suites are spacious and nice. No bad views of the ocean. Place was clean and everyone was nice. Beds are very comfortable. My only critique is the restaurant in the hotel is only open from 7a to 2p and the hotel doesnt offer a free breakfast. The hotel is very close to Flagler Ave for shopping and food though

"Great Stay as always"
SRehbaum, 17 Novembre 2019

Every time we travel to this area, we stay with BW on NSB beachside. Love the location, convenience to shopping, etc and love that there is ocean front/view balcony's with every room, and a kitchen too. An added bonus, is having the restaurant on site, with full menu, for breakfast and lunch and much better food than "complimentary breakfast bars" that you see in other motels/hotels.

"Great view. Great beach ..."
Bob30247, 09 Novembre 2019

Great staff. The ocean front room had incredible views. With that comes moisture. And mold grows easily. We had maintenance come up and clean our ac unit. Some odor still remained that my wife put up with. I couldn't smell it. The room has a full fridge, sink, and microwave. The front desk was awesome. We bought some wine and he asked how we we're going to open the bottle? We had no opener so he reaches down and grabs one. Then what glasses are you drinking out of? We said the plastic ones in the room. He disappeared and comes back with wine glasses. “Just leave them in the room when you're done” he said. There is a restaurant in the hotel which we used for breakfast. Good meal and good prices! We walked across the street and had dinner at the restaurants there. Both were very good but that's my other review. The pool was clean but the filtering system had a loud whistle. Our room was clean and quiet.

"Great place"
Linda K, 09 Novembre 2019

A great place to stay. Waterfront on a great beach. Friendly helpful staff, hotel kept very clean. We will be going back. Friends came to share our vacation. All our rooms were different. But all were great.

"Employee barged into our room univited."
ptpender2019, 31 Octobre 2019

On day 2 of our stay and employee barged into our room without an invitation. His people skills were nonexistant. He started telling me I had to come with him to the desk because,which he repeated over and over your card ain't no good. Had I just stepped out of the shower, then what? Come to find out he had the WRONG room. He apologized profusely, but no one on the staff ever addressed the issue or even offered an apology. I guess they didn't know better and possibly call us? Completely unacceptable. Worst experience ever with a hotel stay.

"Another day in Paradise!"
Laura S, 26 Octobre 2019

Excellent hotel to stay at for location, friendliness and view of New Smyrna Beach!! The hotel is close to restaurants, shopping and amenities. It's a short walk to Flagler Avenue along the beach! There are no bad views of the beautiful sunrise!! We always enjoy our stay!! Relaxing and Restful!

"Great visit"
T3959VAstevep, 25 Octobre 2019

We have been staying at this same hotel for well over 20 years, not always been BEST WESTERN , The Management here believes in keeping this property in prime condition, and it shows, every time we come back, something is NEW, Great Rooms Great Staff,

"We Come Every Year"
Tater76, 21 Octobre 2019

We've been coming here since before we got married and had kids. We love coming here and adding to our memories. This place has changed a lot. Nice improvements that have been done. One thing I would suggest is putting some blinds on the door to the balcony. Anyone can see in from the balcony next to you and the floor above. Other than that great as always!

"Great location, great staff, great room views"
mediadon, 19 Octobre 2019

We keep going back to this hotel because it has a great beachside location, very friendly staff, large, comfortable rooms with great views. There is plentiful parking, restaurant for breakfast and lunch and plenty of nearby eateries within walking distance for dinner. Love getting up and being able to walk on the beach as the sun comes up.

"Pleasant stay"
FaithAnn M, 18 Octobre 2019

We enjoyed two days and nights at this hotel. It has a lovely view of the ocean and the rooms are comfortable. Our room had a full size refrig and microwave. There is a nice sun deck and pool. Staff is pleasant and friendly. The restaurant offers another beautiful view and the breakfasts are good.

"BW NSB"
544travelers, 14 Octobre 2019

The staff was courteous. The room was clean however both elevators did not work and the stairs had just been painted so access to the upper floors was very slow. Overall a nice place to stay. Excellent location and clean rooms.

"Just my honest opinion"
DeeContessa, 12 Octobre 2019

Pros: Location; Excellent - Service; very Good. Restaurant; good for breakfast or lunch. Unlike a previous review, I did not see any bugs. Staff; Friendly. Cons: Pool; although never used too small and looks like it was an afterthought. Elevators, ugh, we were there for 6 days, one elevator was out of service the entire time, everyone shared the same elevator, employees and guests, long wait times, and crowded. The room was clean, but if you were in your room when they wanted to clean, they never came back, it did have a slight musty smell. the AC on the deck never bothered us. The couch was pretty stained, we didn't sit on it. For the amount of time we spent in the room it was fine, would I go back, NOPE.

"Best view of the beach and ocean in New Smyrna"
Louise M, 10 Octobre 2019

Great location and good deal on room...You cannot believe the glorious view of the water and beach from the rooms at this place...We were very happy with the rooms and service. With the close walking proximity to great things to do, it's a deal. Sad the restaurant was closed but we were less than a mile walk down the beach to Flagler Avenue and all the fun shops and bars and restaurants there so no issue for us. We will be back here soon!

"Nice clean hotel. Good location"
josephinem170, 07 Octobre 2019

Picked this hotel from a list of recommended hotels during the New Smyrna Jazz Festival. Hotel was nicer than expected. Check in was fast, room was clean and comfortable. Would have been nice if some type of breakfast was included. Free coffee was available in the lobby however not the best. Location is convenient to everything. Hotel on the beach and every room has an ocean view. Would stay here again.

"Disappointed"
Patricia P, 06 Octobre 2019

The layout of the hotel is very strange. There was a great deal of construction work going on around the pool and other areas of the hotel. We did see a rather large roach in our room crawling on the floor during the daylight hours. Makes you wonder what happens at night when the lights are out and you're are sleeping.

"Ridden with the odor of mold and mildew"
slykmcgauley, 30 Septembre 2019

As soon as I walked in, it reeked of rotten potato smell and got progressively worse. Too much mold!! Beware, they do NOT honor the AARP discount. Everytime I've stayed here, the elevators are out of order and they always have some excuse. The air-conditioners are too noisy on the balconies; they should be on the roof like most buildings in NSB. And that back door will take your hand off if you are not very careful!

"Gets better every year!"
khausmann2, 09 Septembre 2019

We have stayed at this hotel for the last 9 years. Each year, we are always impressed with the new improvements that have been made. The staff always goes out of their way to make our stay enjoyable! The rooms all have a nice kitchen area, and all rooms have a full ocean view. It's always very clean and well-appointed. We plan to continue our annual stay for the foreseeable future! It's right on the beach but is still quiet and peaceful.

"Nice staff and big rooms"
romyus11, 09 Septembre 2019

Very relaxing stay. The stuff is extremly friendly and the rooms are really big. Room rate is absolutley apropriete. The lobby is brand new and very tastful. I always enjoy my stay and looking forward to return next year.

"Always the best "
samurai-sushi-sake, 07 Septembre 2019

Fantastic time with a pre Dorian romp. The beach was empty and a great visit. So only one elevator worked after 5 days. I hope it gets fixed. Other than waiting a life time for elevator the staff was great

"Visit"
555CA, 05 Septembre 2019

We needed a one night stay until our condo was available.... This is a nice place. I would prefer to stay on the higher floors for the best view. It's on the beach and all rooms are suites, with kitchenette. Very clean and comfortable.

"2nd time here"
beachsunfun37, 24 Août 2019

What a great time we had. We stayed in an oceanfront room that had a king bed, little kitchenette, living room and 2 balconies. It was exceptionally clean and the bed was very comfortable. The staff was very nice and you can park your car in their covered parking garage underneath the hotel. This will be our go to hotel for a relaxing getaway.

"Beautiful views, nice rooms"
julie g, 24 Août 2019

Stayed here twice this month, both stays were just for one night. Rooms are huge with separate living and sleeping. Very nice balcony with oceanfront views and living room. Bathroom was clean and the whole room was well appointed. The pool was beautiful and big enough for us adults to stay away from the kiddie splashers. Employees were kind, helpful. Nice covered parking available on site. The elevator is SLOW so don't be in a hurry. We used the stairs (to the 7th floor) each time if that tells you how painfully slow the wait for the elevators was. Both times we stayed here one of the elevators was broken. Would stay again if in the area. Will recommend to others.

"Excellent hotel, great staff.. loud aircon!"
mthomas75, 22 Août 2019

Superb positioned hotel on the beach and main Flagler st..lovely modern rooms and nice feel to the place.. really happy until we went to bed and the noise from the aircon was like a freight train coming through the room! After trying to cope with it , at 1am in the morning we gave up and went to reception The staff couldn't have been more helpful, they moved us to another room for the night (apologies I can't remember his name but the tall Russian guy was very very helpful and friendly) We then had a call and an email from the manager, Jessica Vangas , who was really execellent and sympathetic and once again helped us out and treated us as her personal guests, thank you Jessica Overall a really good hotel, just sort the aircon in 440!!!!!

"Kids at the beach"
kweiss2018, 12 Août 2019

Overall a pleasant experience . One of the two elevators was broken with lines at the second one . We wanted to take the little ones to the beach before school started . They had a great time being able to stay in a motel on the beach . No free breakfast .

"Amazing views"
itme a, 06 Août 2019

Spent a few days here & didn't want to leave We had the best view from both of our balconies. Pool was small but nice . Didn't eat at restaurant so can't speak to that but lots of dining choices near by. Full size fridge in room was a bonus . Will stay again

"Great views, great location"
tb14, 02 Août 2019

Rooms are large, and all have balconies with an oceanfront view. Staff were all pleasant and helpful. Our suite was large and it was nice to have a kitchenette with a refrigerator-freezer, microwave, and sink. The lighting in the rooms is too dim, particularly around the kitchenette and bathroom. Loud drilling (or maybe jackhammers) from construction or maintenance work a floor or two below us woke us up each morning. We didn't use the pool, but there's a nice deck overlooking the beach a few steps down from the pool area. There is no sign of recycling in guest rooms or common areas at this hotel.

"Horrible stay"
Denise S, 01 Août 2019

So unhappy with my stay after I called the hotel and asked questions and then they lied to me. The pool is a joke, 90 percent of the pool is only 3 feet deep with a small area that is 4 feet deep. It is a baby pool. I asked about the pool in advance and they lied. Be honest. It is tiny and crowded and not enough chairs for this baby pool. The room was just ridicules, the beds are in the back and every hotel I have ever stayed at you could sit in bed and see out the windows, the room is oddly shaped and has wasted space for a weird hallway. Old fridge that doesn't keep anything cold, a microwave that only worked part of the time. Old decor from the 70's, wear shoes on the carpet or end up with black feet or black socks, thin walls and hear everything in the hallways. The "restaurant' which has I think I counted 7 tables in it, was always closed for some reason, had a sign posted near the elevators. Elevators that were slow, made noise and one worked half the time. Only two elevators for the entire hotel and the wait was very long because of so many people in the hotel and the workers used them too and the maids used them to move their cleaning carts from floor to floor. There is no way to control the temperature in the room, they have it locked, so the room temp was either too hot or too cold and the air conditioner on the balcony was so loud you could not hear anything but the air and it blew out hot air. The door is a heavy door, not a sliding glass door and I about threw my back out opening it. The view from the room was ok, ok in that I got a partial view of the beach but mostly a view of the parking lot and the roofs of the homes next door that were just ugly. But the number one complaint and I asked if it was a private beach and was told yes is a lie. The hotel is behind a public beach that allows people to drive up and down the beach and park on the beach. So you have to dodge constant traffic to get to the beach and find a spot where a car is not parked and hopefully your stuff doesn't get ran over like mine did. The smell of exhaust fumes while sitting on the beach is not good, you hear the cars more than the sound of waves and my view of the beach from my room was a bunch of cars on the beach. I will never stay here again. Also the entire 5 nights we were there, they were doing construction from 8 am till 6 pm and you heard jackhammers and hammering all day.

"Great location, good value"
floridalady18, 31 Juillet 2019

Comfortable ocean view room (room 612), nice and clean. It didn't have a towel bar at the bathroom sink, making it necessary to step into the shower area (separate area with door) to hang and retrieve the hand towel. Inconvenient, but not a deal breaker. We found the a/c and the fridge a little to loud at night, and let the front desk know. The systems were functioning okay, just a little loud for sleeping well. Earplugs helped. Enjoyed being right ON THE BEACH for early morning and late evening walks. Lunch in the restaurant at the hotel was okay for lunch. Didn't use the pool; it was constantly being used, and was not very large. The deck facing the ocean is nice, with umbrella covered tables; a good place to sit in the afternoon in the shade from the hotel building, with a cool drink and a game of backgammon. Take beach chairs if you can; there is a private vendor on the beach at the hotel...not affiliated with the hotel...and the rate is $35 to set up two lounge chairs, a small table, and umbrella. We bought two beach chairs for $15 each at the Walgreens around the corner and brought them home with us. The hotel provides pool/beach towels. Be sure to return them to the desk or you will be charged for them. There is limited parking beneath the hotel, which is nice to keep the car from baking in the sun in the outside lot. Overall, a very nice couple of nights to get our beach fix! We will return.

"Excellent location with all rooms oceanfront"
cperez972441, 31 Juillet 2019

Very comfortable room, more like a one bedroom apartment with good separation between bedroom and living room; kitchenette was a surprise; very comfortable beds; clean. Staff welcoming and friendly. Ample parking. Deck area near pool allowed for easy access to beach.

"Check out this location and unreal view"
crab99, 26 Juillet 2019

We took our two grandsons ages 4 & 6 to spend the night. Shirley greeted us at the desk, noted my wrist was bleeding and immediately got me a few bandages. She would put a smile on anyone's face. We went to our 2 bedroom suite with a sitting area and kitchenette. The boys were overjoyed with their room with the 2 "big" beds and a hallway to the sitting room. We went out on the little balcony and watched people and cars driving on the beach. The boys thought that was crazy funny! There were TV's in each bedroom and one in the sitting room. They declared the hotel the best ever and that made us happy & "Good Grandparents"

"Great room, great view"
bparks520268, 24 Juillet 2019

We were surprised to find such a large room; three rooms to be exact. A large bathroom, a bedroom and then the living area. It has a full refridgerator, microwave, coffee pot, dining table, couch and chairs. The view of the beach was superb with a balcony and chairs to enjoy. I could not have been more pleased.

"Good Hotel - But......."
joycetv, 21 Juillet 2019

This hotel was a Holiday Inn which has been renovated by Best Western. I made a reservation for Sun June 9 to Wed. June 12., 2019. I was picking up my 2 grandsons from Gainesville Airport and planned on driving to the Best Western. Their plane was due in at 1:30 pm. However, it did not arrive until 8:00 p.m. due to bad weather and maintenance issues. I knew by mid-afternoon that I would not be able to drive to New Smyrna Beach that day (I am a senior citizen and do not drive that far at night) . I called the hotel and explained my situation. The girl who answered the phone told me that I would be charged for that night as heir cancellation policy is ...well, I was told by 2 different people - one was 24 hours and one was 48 hours. I was NOT cancelling the rest of the nights. We arrived at the hotel the next day. The hotel was very nice - my room had 2 bedrooms and 1 large bathroom, as well as a living room/kitchen area. The hotel was right on the beach , and the room faced the ocean. The room was very clean - however, that night I found a live roach running around. It was 10:00 at night and I called the front desk. A maintenance man came up and sprayed. The spray worked and the rest of my stay I only found dead ones! I was told it was because we must have left the door to the balcony open and that's how they come in. I wished that they had sprayed BEFORE I arrive and also warned me not to leave it open. The hotel does not provide chairs/umbrellas on the beach. However for $25 I got an umbrella and 1 chair. The beach is very nice. Their pool, although not very large, was also nice. They have a restaurant in the hotel which was convenient for lunch since we were in our bathing suits. I found the staff to be very friendly - I did not address my cancellation issue until I arrived home, I sent an email to the Best Western's main office and also to the owner of this hotel. I never heard from the hotel However, the main office contacted the hotel and they stuck by their cancellation policy. We liked staying there , but would hesitate to stay there again considering their cancellation policy - we never know what might happen - and I ended up spending an extra $350 - hotel in Gainesville was $150 and the empty room at Best Western was $200

"Love this location and hotel"
Jessie P, 19 Juillet 2019

Hotel , location restaurant was awesome. We will be back. Our bedroom in the suite was musty but other than that it was awesome. Loved the views from room and restaurant. Beach is fantastic.The front desk staff were pleasant and helpful.

"NSB"
krisbuz, 19 Juillet 2019

Great location, comfortable rooms, very friendly staff. Very much enjoyed our stay. Our family came to Florida for a baseball tournament. Chose New Smyrna Beach location for beach and reasonable proximity to the baseball complex. The Best Western was our home away from home. We look forward to returning and would recommend to others.

"Feels like home,"
Holidayreporter, 17 Juillet 2019

We have been staying here many times over the years. We are from the UK & we love NSB. As soon as we walked into the entrance we noticed the new fresh remodelled look. We arrived early ( couldn't wait to get there) our room wasn't ready , so we quickly changed & sat by the pool. Gone is the brown carpet in the corridors, replaced with a smart new floor covering. The only negative point was it causes an echo & some guests aren't as quiet as they could be when arriving back late. I understand the rooms are to be upgraded, this will be a great addition to the rest of the hotel as it is looking a little ‘ dated' . Nevertheless we would return as it feels like home.

"What a view!"
Treagle, 15 Juillet 2019

Only stayed one night, but wish it could have been longer. When we checked in, I asked if there was a good view of the ocean from our room. I was then put into a room with a better view just by asking. The rooms are extremely spacious and comfortable. Great beds. Nice to have a restaurant on the 2nd floor - but it's only open until 3 PM.

"Great place"
Ae2dx, 14 Juillet 2019

This Hotel was terrific. The room was amazing it was like a suite. Clean nicely decorated and comfortable. The staff was so helpful and everyone so friendly. The restaurant was clean great staff very good food at great prices. Will definitely come back here.

"Great Staff and Service"
Journey33039801600, 08 Juillet 2019

This well-loved hotel is very convenient and the staff makes it 4 stars even tho the room carpet was musty. Manager says that's the next to be updated so when that happens it's a solid 4 star experience

"Well pleased"
Safari64705629208, 08 Juillet 2019

From the moment getting out the car till the moment getting back in the car the stay was great. The whole attmosphere was a pleasure. The ladies that checked me in were very nice. The place was clean, the room was more than expected and everything was very nice. If I was in the area again, I would definitely stay there and would recommend it to anyone that is in the area.

"Do not stay here if you have small children or anticipate decent customer service"
AlexaLan13, 07 Juillet 2019

My family and I stayed at this hotel for the 4th of July weekend. They claim to be a “smoke free” hotel but their designated smoke areas are at both entrances so the first thing you smell walking into the hotel is cigarette smoke. Check in was easy, but by the end of our first night I noticed my 10 month olds hands, feet and knees were covered in black from crawling on the carpet. I informed the front desk attendant when we checked out and she was incredibly rude, another employee over heard the conversation and apologized for the inconvenience, my sons hands were covered in black! That is not an “inconvenience” that is poor cleanliness and a potential health hazard depending on what it was that caused his feet, knees and hands to be black. Also throughout our stay, room service was 30 minutes past the time they told me it would arrive. I called to check the status of my food and the waiter told me she went to the wrong room but would warm my food up in the microwave and bring it up to me... If you would like a clean hotel with friendly and prompt customer service, do not stay here!

"Always a pleasure"
Ricky J, 04 Juillet 2019

This was my sixth year in a row to stay here and it was a pleasure as always. I feel like New Smyrna is my second home and this hotel makes me feel at home. Alex is the best I was impressed that he remembered my name and it had been over a year since I stayed here. All the staff are so friendly and make you feel welcome. The remodel on the lobby is great. My only suggestion would be to update the sofa and chairs in the rooms. I can't wait until my next visit in March 2020 God willing. Thank you Alex and all the staff for making my stay great as usual.

"Excellent property -- with some bad apple staff members, maybe?"
JonathanW99, 04 Juillet 2019

Our family stayed here for the first time this year and we love the place.... with an exception, which may just be a rotten apple staff member. We usually stay at the Springhill Suites a bit farther north but decided to give BW a try. Not a bad decision. We booked rooms with a breakfast package included. The vouchers were not given to us upon check-in and we thought nothing of it and just assumed that we go to breakfast. When we went to the front desk this morning to get breakfast information, the desk clerk told my son-in-law that they don't have anything like that. I had to send him a snapshot of my reservation confirmation showing that it was a reservation that included breakfast. She then said, "Oh yes, we do have vouchers. I will have to get them." She then produced six pre-printed BW $10 discount vouchers for the onsite Seascape restaurant. Ummmm.... So, temper your expectations. This is NOT free breakfast for six. It is $10 off and they MAY not mention it if you don't ask. I thought that this was a rather underhanded business practice. Had I not asked and we paid for breakfast, this would have been double dipping by the hotel.... I already paid extra for the room to include breakfast, then had we paid for breakfast, that would have been double payment for breakfast and no staff member would had intervened on my behalf. My family just told me that it also took FOREVER to get food. JUST BEWARE of the breakfast deal. Feels like an attempt to bait and switch. Otherwise, this is a fantastic property and location!!!

"Nice staff, pricey room and poor air conditioning."
Flyer27119481801, 03 Juillet 2019

The view and access to the beach wasn't great. The rooms are way over priced. The front desk staff were pleasant, professional, friendly and nice. The AC didn't work and the repairman didn't fully check it out; instead blamed the problem on a chair that had been placed in front of the unit. Need better AC system.

"Ocean Front"
Z5756ZHcarole, 02 Juillet 2019

Hotel has been beautifully remodeled! Onsite breakfast overlooking ocean is a must experience. Walking distance to Flagler Avenue for shopping and eats. Rooms are spacious and each room is ocean view!

"Fabulous Beach Hotel"
Jason N, 01 Juillet 2019

I would highly recommend staying at the new Smyrna Best Western hotel on the beach. Our Room was very large with a view of the ocean as I think most rooms have a view of the ocean. The staff was friendly. The building and our Room were extremely clean and the parking was free. of charge

"Wonderful place to stay!"
333travelgal, 27 Juin 2019

Motel is in a great location on the beach.Wonderful service and friendly staff. Motel was very clean. It has large decks with plenty of seating. Beautiful pool. Easy access to the beach. A restaurant is located on the second floor of the motel. I would definitely stay here again one day.

"Great beach hotel"
Rand L, 26 Juin 2019

We stayed one night only but the room was clean,the beds comfortable, and a great ocean view. We even had a kitchen! Seascapes restaurant has great Ocean views for breakfast! The pool was clean and the staff was very helpful.

"The best family hotel we have stayed in"
ErinS2008, 26 Juin 2019

We booked the King suite with family room for our stay. The room was amazing! There were two balconies and the family room had a pull out couch that our 4 year old loved sleeping on. The room was very clean and we were impressed with the housekeeping. Every time we passed an employee they greeted us with a smile. The check in process was a breeze and the people at the front desk were wonderful too. We sat on the balcony at night and watched lightning from afar and my husband was able to watch the rocket launch at NASA. There were also safety locks on the balcony doors that made it impossible for our child to slip out. We were all sad to leave. My daughter was almost ready eyed asking why did we have to leave. We were leaving for Disney and couldn't believe she wanted to stay!

"Fantastic value"
StuartGirl4life, 25 Juin 2019

Wow! What a nice hotel! The customer service is the best I've ever come across, the view is amazing, location top notch. The only issues: shower was super narrow and didn't drain well. The shower curtain kept attacking me. A curved shower rod would fix the issue. Only other complaint is there is way too much light in the room that could be fixed with blackout curtains. Hotel room we had faced SE which gets the direct morning sun this time of the year. Blinds on the windows and balcony door were subpar to attempt to keep out some of the intense sun.

"Visiting family and walks in the beach."
DayTrip65820744972, 15 Juin 2019

The rooms were nice and spacious. The balcony came with a partial ocean view. Seating was adequate and comfortable and bathroom was spacious. Could use softer sheets and a toaster but overall great stay.

"Best Best Western NSB New Smyrna Beach, FL"
michellesolberg66, 12 Juin 2019

I usually stay at the Marriott Spring Hill Suites on Flager, however, their prices have gone up and I could not get a room for our dates requested. Not only did Best Western have bigger rooms with better views of the ocean with a large balcony, that accommodated more people, but they had separate bedrooms as well, with a double bed in one and two double beds in another and a pullout couch. The restaurant for breakfast and lunch is small, but has a great view of the ocean from second floor. The beach was less crowded this way, although it was during the week.

"Beach Weekend"
MA1219, 12 Juin 2019

Our group had a blast at the BW. Friendly staff, nice breakfast, clean and roomy rooms and of course each room had a balcony with a fantastic view! We didn't use the pool or pool deck, but there was plenty of room if we had wanted too. One suggestion is that the a/c unit is on the balcony and is noisy when on...kinda breaks the "beach vibe"

"Perfect beach value"
749kelleyl, 11 Juin 2019

Great location. Wonderful service. The staff is so nice and welcoming. The location is perfect. The rooms are perfect for a relaxing stay with family. Walking distance to shops and restaurants. Best value on NSB!

"awsome"
prizzathehut, 11 Juin 2019

Stay here a least twice a year for over 7 days. People are the best. Had a issue with front desk personnel at check in that was handled by Lilly in sales. Kevin and evening crew are the best. Tabitha and housekeeping took care of all our needs with a smile. Great views of ocean. Had family visit and had no issues with them using pool with us. Had issues with bathroom and John from mant. was prompt and fixed the problem fast. noise on balcony from AC unit is out weighted by view. Beds were soft and easy to sleep on. Only down point is couch and chairs in living area have been there for a long time, but we did not spend a lot of time in room or watching tv. access to beach easy, but sign needs to be larger and in better view when gates are locked due to pool not open. There were more that a few unhappy people that could not get to beach due to locked gate and no sign telling them why and how to get to beach. Will be back again and again as long as people stay the same friendly folks.

"Easy Access"
ktoens, 10 Juin 2019

Great location, easy access to the pool, beach, restaurants, Publix. Parking was great.... under the building so the car was cool when we would go places. Although it says ocean view... some rooms have a better view than others.

"Good value and Ocean Front"
travelsus, 06 Juin 2019

This hotel was definitely a good value. We had an ocean front room, top floor, bedding was very nice and room was clean. The room could use a new coat of neutral paint, like they have used in the corridors, but other than that I can't complain. Would stay here again.

"This Has Been The Perfect Stay For My Family"
jen2thlady, 29 Mai 2019

After spending four days at Disney World, we decided to stop at New Smyrna Beach for a few days of relaxation. I must say, this Best Western Beachfront provided that very need! It totally exceeded my expectation with the layout of the room and the amenities available. It's so spacious with a separate living room and bedroom. The kitchen area was so convenient! We enjoyed sitting on our veranda watching the ocean. The staff is so friendly and greet you with a smile and a “hello” each time you enter. This was my daughters' first visit to the ocean and I am grateful to have chosen this place to introduce them to it. This is definitely a place for the family!

"Best"
Wanda H, 23 Mai 2019

First of all, we can't say enough about the staff. They were friendly, efficient and made sure we were well taken care of during our stay. The young man who greeted us at the desk was simply amazing. He made sure we knew everything about the hotel and made suggestions for things to do nearby. The hotel manager treated us like royalty even though we had never met him before. The staff was smiling and greeted us each time we passed through the hotel lobby and made sure everything was up to par. Our room was super clean; our view spectacular and the balconies were immaculate and fully equipped with chairs and small tables. A from the front desk even called to be sure we knew where the linens were for the pull-out couch. He also made sure to tell us that we could use express checkout, hence making checkout very easy. Though we were sad when our stay ended!

"Cruise Return"
Kevin O, 21 Mai 2019

We had stayed at this hotel previously and were happy with the location and the service, We expected the same but saw the hotel was upgraded and the level of service had been stepped up as well. The location right on the beach is great. The close location to numerous shopping and dining options is great. The staff is all friendly and inviting

"Wedding Weekend"
Travel403097, 20 Mai 2019

Older hotel on ocean. Very clean. Every room had at minimum an ocean view proving to be very relaxing. All rooms have suite accommodations and breakfast and lunch on-site restaurant. .The staff was very nice, helpful and polite.

"Disappointing"
B9538DYdavidk, 04 Mai 2019

This hotel is definitely not worth the hype. It was very expensive, outdated, and VERY dirty. The hallways and front desk area and nice and remodeled, but that is not representational of the rooms themselves. The staff are friendly. The room was filthy and outdated. For the price I should have stayed somewhere else. The bathroom floor looked like it hadn't been cleaned in years. There's no excuse for a build up of grime. The walls and furniture were honestly grosse. This hotel is a great location but the huge lack of updating the rooms and basic cleanliness make it an overpriced mistake.

"fun"
John V, 02 Mai 2019

I enjoyed this property for the 3 year in a row/ the lobby has had a beautiful facelift. the ROOMS ARE GREAT EACH ONE HAS A FANTASTIC VIEW. STAFF IN HELPFUL great location / close to everything.>>>on beach nice pool secure area

"Very nice"
otimol2, 30 Avril 2019

Very clean with friendly staff. Recently remodeled. I loved that all the halls had hard surfaces. Seems like a no brainer but I don't know how many expensive hotels I've been in with old dirty hall carpet. The carpet in the room looked new and was very clean. Nice bed, nice balcony. The kitchen was a bonus. We asked for a multiple cup coffee maker and it was waiting for us in the room. We spent a lot of time on the balcony, and it would have been nice to have chairs a little more comfortable. Very nice quiet location. Sunrises were beautiful. I will be back for sure.

"Always a Perfect Place"
samurai-sushi-sake, 30 Avril 2019

I return at least once a year, and will only stay at this fine hotel. Perfect location and perfect access to area restaurants and attractions. Perfect view and perfect hospitable staff. Looking forward to returning again.

"Great hotel and location"
Connector33187464234, 29 Avril 2019

We were pleased with our stay this past week. The room was huge! 2 double bed suite w/ ocean view balcony. The room was very clean. We did experience a problem with slow a drain in the tub and toilet flushing but other than that it was a good hotel! The hotel staff was friendly and helpful. I highly recommend this hotel. The price was good for the room we got. If we come back we will be looking to stay again!

"Anal security."
Kimlaw624, 28 Avril 2019

I get it no smoking is allowed on the property. There needs to be some accommodation when wedding parties from all over the country are coming to stay at your hotel. He needs to be a no problems Gathering area. If you want return customers for like events sometimes lack in certain areas is okay. I watched and watched security go around and around the building just looking for problems just seeking out problems with people smoking. A bit ridiculous.

"Great view of the ocean"
Happiness373624, 23 Avril 2019

If you like a view of the ocean from your balcony this is the place to stay. Hotel is very nice and clean with plenty of restaurants in walking distance. The beds are very comfortable with plenty of space.

"Fishing get away"
Sharon W, 21 Avril 2019

We always stay at this Best Western when we are in New Smyrna Beach. We have seen it change SO MUCH over the years. We are very pleased and happy with all the changes that have been made. We are looking forward to going back sonn.

"Will not be back"
Samantha K, 20 Avril 2019

We booked this hotel online for a week long vacation. The reviews seemed great and the rooms looked big enough to accommodate our family of five. The start of our vacation began with plane delays so we arrived late at night. Unloaded our entire vehicle and three tired kids, got up to our room and realized it smelled dirty as soon as we opened the door. We started to look around the room and seen all three beds were NOT queen size beds. They were small, way too small for two adults to share one! There was a mirror just thrown up on a door in the bathroom, crooked. We didn't use the bathroom and there was already dried toothpaste from the last guest in the sink. The fridge was all rusty and dirty, had an old key card on top along with someone else's food crumbs. Absolutely disgusting vents that haven't been cleaned in a very long time. I will include photos. It's great that they have balconies...but their ac unit is on the balcony taking up most of the room and so loud that you couldn't hear yourself think or enjoy the sound of the ocean. Needless to say, we packed up all of our luggage and the three kids and told the front desk it was not acceptable. There is no way we could have stayed there for even one night. The smell alone made me nauseous. I was willing to sleep in our vehicle for the night over staying there...luckily, even though it was in the middle of the night we found a hotel that would take us for the week. Spring Hill suites right up the road. They were clean and beautiful rooms. What a relief!!!

"A Must Stay Every Year!"
Nell L, 16 Avril 2019

We have been visiting New Smyrna Beach for many years and this Best Western is the perfect Beach location. It has awesome views, a great beach, and yummy restaurants in walking distance. I will definitely continue to return every year.

"Location and room size make this hotel"
Theresa0319, 15 Avril 2019

This was my second time staying here. Nothing to write home about. I love how large the rooms are and each room has a balcony facing the beach. The rooms feel old and stuffy. Having a kitchenette is wonderful. You need to have a corkscrew in the room! The staff are very friendly and helpful.

"Best Western in New Smyrna Beach"
SandyM1915, 15 Avril 2019

The location is perfect. There was plenty of places to show and eat within walking distance. I went for a week and didn't have to use my car the entire week. The beach is right outside of the hotel and there are plenty of places to sit around the hotel to watch the beach if you don't want to get a chair and sit on the sand. The staff was super friendly and there were always people around to help or answer questions. Will definitely be heading back!

"Young at 60"
SweetSixtee, 13 Avril 2019

Great experience at Best Western. Ample parking with under building parking and lots on both sides of building. Easy pool and beach access. Our room was very nice with Atlantic Ocean view from our balcony. We had a room with 2 queen beds that slept great! The staff is very accommodating and friendly. We had breakfast at Restaurant on site. Only complaint would be the wait to get a table, otherwise food was great!

"Best Western in New Smyrna Beach"
Escape01251432518, 13 Avril 2019

The hotel staff is amazing. Couldn't be more helpful. The location is near everything you would need. The rooms were clean and well laid out. The only negative i could say is that the living room furniture could use updating for style. But it was very comfortable. loved this place and would definitely go back and recommend highly!

"Girls getaway"
Roving27156441301, 07 Avril 2019

The location on the beach is perfect and within walking distance of restaurants and shops. The staff at the hotel are friendly and accommodating. The lobby was recently updated, and the rooms are clean. I've stayed there before and will stay again!

"Great place to stay in New Smyrna Beach"
Sightseer14110568766, 31 Mars 2019

If your are looking for a place directly at the beach, this is the place to be. Every room has sea view and balcony. Staff is super friendly and helps you with recommendations whenever needed. Rooms are large, clean, and comfortable. The hotel is directly at the beach and Flagler Avenue (with all the restaurants) is a 10 minute walk. We stay at this hotel regularly and can highly recommend it!

"Great Hotel in New Smyrna Beach"
Sylvie201315, 23 Mars 2019

We stayed at the Best Western New Smyrna Beach for 3 nights in February. We had a really nice suite with a separate bedroom, a kitchenette and sofa bed. Great view of the ocean from the balcony. Helpful staff at the front desk. It would have been nice if the pool was heated but we enjoyed our stay anyway.

"Best Western New Smyrna Beach"
Sightsee61352442615, 22 Mars 2019

The weather was terrible, but the hotel and staff were amazing. The rooms, lobby and pool area are all very clean. This hotel is in a great central location in New Smyrna Beach, we could walk to several locations. We will be back for some fun in the sun!!!

"Nice location"
kenapastore, 19 Mars 2019

I have stayed here before but never done a review. They have a nice location on the beach and you can easily walk to town, maybe a 1/2 mile. I booked directly through the hotel (no discount site) and requested a room closer to the beach and not over a parking lot. We were able to check in early, however, we were given 202 (they were booked), over a parking area, not near the beach. We also discovered that this room is on top of the laundry so the floor vibrates during the day when the cleaning staff is there. The kitchenette has a panel where maybe a dishwasher used to be, did not look nice. It seems as if they tried to update the place but the building is old and you can only do so much. The employees were all very kind, but I do not think I will stay here again. There are too many other choices.

"Bike week get-away"
F8269DZlaurah, 18 Mars 2019

Book early for best rate Be polite to the staff, they are going out of their way for you! Our experience was very good. The view and accommodations were exceptional. I would recommend this hotel/suite to anyone.

"Nice staff but hotel itself is alittle sad"
designer109, 16 Mars 2019

We stayed for a few days during spring break. My husband surprised me with a quick trip and this is what he picked because it was 5 of us. This room says it sleeps 8. that would be very tight. The room has two full beds in one room and a full in another, which we called the cave because it had no windows. Only one bathroom and a very small living area. Small kitchen is nice. There is a small sleeper sofa but half way through the night I closed it up and my 6 foot son sleep on the sofa closed. Both ways were really not comfortable. My husband slept in the cave I moved in with my daughter into a full size bed because I could not stay in that room reminded me of an small inside cabin on a cruise ship. This is a three star hotel and because of its location an great views from our room I will give it that. I tried to spend as much time as I can on the balcony or on the beach. Balcony has the AC Unit for the room and is loud. Room was depressing. Maybe a paint job and new furniture would help. The restaurant on the second floor is very good for breakfast. Food is good but not free. Breakfast for 5 was about $60.00 with tip. Kids could not swim in the pool. It was freezing. My children are from Florida and I guess if you are from up north the pool is refreshing.. It is a bit of a walk from the Flagler ave area but that was fine. This could be a great 4 star hotel if they updated their rooms and perhaps rearranged the cave area by adding a window even if it only looked out into the hallway. This is the beach and I would expect a beach style décor. Everything is Brown. It suited our needs for two nights however I will not let my husband do the booking in the future.

"Charged for smoking in room and never did. Search smoking scam at Best Western"
Roving17516656739, 16 Mars 2019

We were charged for smoking in our room and never once smoked in our room. This is the worst thing I've ever felt with at a hotel. There's a scam on google about being charged for smoking in guest rooms if even a whiff of smoke is thought to have come from your room. No proof, when actually you can always see the maid staff outside in guest areas smoking and smelling of smoke when they are cleaning the rooms. A big disappointment!

"New Smyrna Best Western"
Nomad50813988587, 05 Mars 2019

Very comfortable, great view. Wonderful staff.That said, the kitchenette is just a microwave with a few pieces of cheap cutlery. I was offended and disturbed by the enormous amount of waste. Paper cups wrapped individually in plastic. The restaurant uses styrofoam.

"Our Secret Staycation"
Wanderer228528, 05 Mars 2019

Best Western at New Smyrna Beach is one of our "go to" overnight escapes. Right on the beach and an easy walk to great restaurants and bars. Only an hour from our home in Orlando! Staff is very friendly and the rooms have a GREAT view of the Atlantic. Beautiful sunrise!!!

"Paradise"
Eileen W, 03 Mars 2019

We've always liked Best Westerns house policies and even though this particular one Varies a bit is far is free breakfasts ....there is a small fee,The staff is friendly , Professional and the best. The room was large, comfortable and clean. Seventh floor balcony view! We plan on returning.

"Excellent "
drcltd, 27 Février 2019

Great rooms. Nice restaurant. Beautiful view. Everyone very nice. Great trip Only thing Not sure of Is in is a Cars allow beach. We had two-two year Olds and had to watch them very close because of The cars. Not a bad thing but just didn't know before we came

"Breakfast Overlooking the Ocean"
LeadMeToPeace J, 21 Février 2019

This casual restaurant is perfect for a little getaway from the hustle and bustle. Overlooking the Atlantic Ocean, the casual cuisine is delicious, the staff is friendly, and the atmosphere relaxing. With floor to ceiling windows, you can watch the ocean as you dine or visit with friends and family.

"Great Weekend Get Away!~"
Tom C, 18 Février 2019

This hotel has recently renovated and they have done a great job of it. Great Location right on the Beach. Great Dinner Restaurants within walking distance. AMAZING Staff especially at the Front Desk and at Breakfast! CLEAN beachside hotel! FREE Parking @ the Beach. Car Wash located across the Street to get the sand & salty off. If you are looking to book a Beach Get Away contact Lilli Sheller!

"Wish I could have stayed longer"
ThomasB10454, 12 Février 2019

I stayed here just overnight after going to Daytona for the day. The hotel was nice, quiet and to the point. My room was on the 7th floor with an ocean view. The balcony is nice with an amazing view of the Atlantic. It was night when I checked in and the weather was terrible so I wasn't able to really take advantage of the views. The hotel is literally on the beach. Overall the hotel was just fine and wish I could have stuck around the area a bit longer.

"Great Hotel with Friendly Staff"
MAFDAF, 10 Février 2019

We stayed here for 16 nights and were thoroughly impressed by the staff, location, size of the rooms and the ocean view. The check-in with Alex was so quick and smooth and he went out of his way to make us feel welcome. He was also very quick and accommodating when we asked to move to the sunny side of the building a couple of days later. We also had great service from the cleaning staff and the front desk staff whenever we made requests for special accommodations for our friends who had also booked a hotel room, for copies, for change for the laundry machines etc. We loved being right on the beach and being able to walk to Walgreens, Publix, restaurants and even a nail salon. We are definitely going to come back here.

"A wonderful "Home Away From Home""
MIFlowerchild, 10 Février 2019

We stayed here for 5 nights, and were so pleased with our choice for lodging in New Smyrna Beach. We were in an oceanfront suite on an upper floor, and we had beautiful views of the ocean! Our two room suite was so homey and comfortable, and there were even two balconies! We enjoyed eating at the Seascape Restaurant three times, which also had beautiful views. It was handy having a restaurant right in the hotel. We also thought the hotel was in a great location for restaurants and shops on Flagler Street. One morning, we decided to drive our car on the beach and that was a fun experience. So relaxing and peaceful with the quiet beach! I did a lot of research on various lodgings, before we settled on this great hotel. We were so happy with this hotel.....it was the perfect choice for us!!

"Oceanfront Bargain"
699janie, 10 Février 2019

This is a Best Western so dont expect top notch accommodations and you will truly enjoy. Room desperately needed some handyman attention (heater in living room didn't work, bathroom door water rotted and blinds broken) but the view was FANTASTIC!! Lots of remodel in lobby and at pool. It would have been nice to know that. Couldn't use the pool most of our stay, either due to weather or jack hammering - Ugh. A little compensation for visitors (rate reduction, breakfast comp. Etc) would have gone a long way. We did not complain however, given the fantastic room view, we had oceanfront king with two balconies, and the great staff. The restaurant for breakfast, right on the ocean, cant be beat. It's a 0.07 mile walk to flagler, and nice walk on the beach. Plenty of restaurants and bars and a publix even close by. I would definately return to New Smyrna and stay at this hotel if ever I do.

"Clean, Poor design, terrible value,"
Judith P, 09 Février 2019

For the good news, the checkin was easy, friendly, and efficient. The lobby is not attractive, or a place to gather. We were on floor 3, which had a distinctly unpleasant odor in the windowless hallway. Luggage carts, located in the basement to be retrieved and returned, were difficult to get out of the elevator due to narrow and obstructed landings, and ice machines are located on two floors, 4 and 8. Our "Ocean View Suite" consisted of an inside sleeping area that had a "window" to the sitting area, which had a small window to the small balcony, which shares space with an A/C unit. These two rooms were inexplicably separated by an angular hallway, which served no purpose other than to make the rooms smaller. Our "Ocean View" is obstructed by many buildings and a pool. In the morning, the electricity went out in the middle of my shower, which placed me in complete darkness since there are no windows. In fact, the entire "Suite" only had one actual exterior window, very small. Beds were adequately comfortable.

"Great hotel directly on beach"
awaywego117, 04 Février 2019

The location of this Best Western is great. Almost every room has an ocean view. Our king suite was directly on the beach with a kitchenette. Although an older hotel and a bit worn, the price is right. They have a small restaurant, no bar. Breakfast, lunch and dinner menu is good. Everyone we dealt with was friendly and attentive. A good find in New Smyrna Beach.

"Surprisingly nice - great location"
LV-from-Cincy, 03 Février 2019

I have to start by saying I generally avoid BWs because of the inconsistency of the experience, but I was looking for a place close to a friends house for a few nights and stayed here. It's on the beach and convenient to a ton of stuff. The front desk staff were very friendly, parking was a breeze, the hallways were light and modern, and my ocean front room was clean and comfortable. A larger frig and a microwave were a bonus.

"we love it here :)"
D K, 25 Janvier 2019

we have been going here for years we really like New Smyrna Beach it s a very quiet and relaxing beach. its a great place to go and relax very family friendly as well. beautiful beach all the conveniences close or nearby lots of good places to eat.

"Great Stay!"
Odyssey24962159262, 20 Janvier 2019

We had a wonderful stay here. It was only for one night, but I wish it has been longer because of how great it was here. The staff was very friendly and accomodating, the room was very nice and clean, the view was beautiful, and the beach was very clean. We will definitely go back for our next visit.

"Will stay there again"
837georginah, 19 Janvier 2019

We just returned from 7 days at this hotel. We were pleasantly surprised by the size and layout of the rooms. The location is convenient to a grocery, Flageler St and the view from the balcony was wonderful. The staff professional, polite and a pleasure to see each day. The hotel is being updated, and they made sure that guests had minimal inconvenience.

"My Secret"
linijoseph, 19 Janvier 2019

I almost don't want to tell anybody about what a great value staying at Best Western New Smyrna Beach is because I don't want anything to change. I hate crowds! But EVERY room is a suite, and every room had an ocean view, either north or south. I always ask where the sun is rising when I book my room. Sunrises there are spectacular! Plus, if you happen to be there when there is a rocket launch........

"Great size rooms"
enncle, 18 Janvier 2019

My partner and I booked for night . We were considering booking again for next night as room we were given was huge. Great location great staff, early check in . All was great huge room great facilities. Location right on the beach. We decided to sit on the balcony in the evening with sea view. We were ther around 20 mins a 2 huge cockroaches came skuttling around our feet. I understand there is work being done to hotel and it's normal in hot weather but while on our road trip we stayed in 12 different hotels and seen none. Moved inside and went to bed during night got up for a drink and there was another near refrigerator, which scattered unearthed when light went on. Other than that we had no complaints. Fantastic facsimile room , I just couldn't relax and decided not to book another night. Shame.

"Great trip"
BCRoth, 15 Janvier 2019

We stayed at this hotel and it was great. The rooms truly are suites, with separate living/kitchen area from bedroom. It was so convenient to have a true frig. Accommodations were clean and updated. The employees at the hotel were very friendly and helpful. Location is great! The only thing I would suggest is to heat the pool. I most definitely would have used it on the sunny days had it been heated. We will return to your hotel!

"Right on the beach"
sheriberi99, 14 Janvier 2019

This hotel is located right on the beach. It would've been nice if they had beach chairs available, as they did not. The hotel is definitely old but they are remodeling it. The rooms are large, clean and have all the amenities you need. It was very inexpensive for the location, but I think that was due to the time of year and the fact that their lobby is currently undergoing a massive remodel. It is basically gone and the staff were literally working on a folding table. They still had coffee in the morning though.

"Fabulous views!"
Wardy728, 14 Janvier 2019

Despite the extensive remodelling of the lobby we had a wonderful week. Had a suite which was ideal for 3 of us as sofa bed in lounge. Views from balcony on top floor overlooking beach were outstanding - particularly the sunrises (even saw rocket being launched from down the coast!). Rooms slightly dated - microwave but no hob which was disappointing. Staff were excellent and couldn't of been more helpful. Would visit again definitely!

"Great views and large room"
Mountainman827, 13 Janvier 2019

Stayed based on trip advisor and it was spot on. Stayed in ocean side room. We had 2 large rooms and 2 balconies on ocean side great views up and down the beach. Amazed at how large rooms were. Very friendly staff. Very clean room

"GREAT HOTEL but bad timing for me"
Dago1000, 03 Janvier 2019

Hotel was under construction so it was messy in the lobby and a couple of my nights there was drilling and banging by the workers at about 8AM. I was on floor 2 so it was loud and woke up all my kids. The hotel restaurant had really good food but the staff is way understaff. We eat there twice and both days we spent 2 hours there each day . You will wait 20-30 minutes to be seated and another 10-15 once your seated. Each time you ask for something its another 5-10 minutes. Workers are really nice and work really hard but the need more staff ASAP.

"Absolutely great place to stay at the beach!"
realfan112, 03 Janvier 2019

It would be hard to find a hotel with more accommodating and friendly staff. The rooms are very much "condo-like" but with the full service of a hotel. All rooms have a great view of the ocean and beach access is right out the door. The facility is clean, wi-fi is good and water pressure was adequate. The BWI is certainly worth consideration if staying at NSB!

"There are better choices"
Jennifer M, 29 Décembre 2018

Hotel is going through renovations. This is not upscale or luxury and is at the very beginning of the beach so it's not really close to the cute downtown of New Smyrna. Room was spacious and relatively quiet and view was pretty but not full beachfront. However as we were getting in bed I noticed top comforters were both dirty and one was blood stained. The hotel staff was very accommodating and gave us fresh clean linens immediately but it was pretty gross and reaffirmed that many hotels don't change the top linens when patrons leave.

"Excellent"
Adventurer235352, 27 Décembre 2018

This hotel went beyond my expectations. The staff was very friendly and accommodating. everyone we talked to had a smile on their face and was willing to help. The rooms were amazing with the little kitchenette that was perfect for what we needed. We love the location just a few steps from the beach

"One of the best!"
Gary W, 15 Décembre 2018

Great room, great staff, great restaurant! Kevin, on the desk overnight, and Mike, the security guy,were both extremely friendly and helpful at check in.Tanesha and Ashley, in the restaurant, were both a delight!The housekeeping staff was on the ball, and very friendly.Our stay could not have been better!I would highly recommend this hotel!

"Wedding weekend"
966maryannk, 14 Décembre 2018

Great weekend. friendly staff, great views from every room, suite style rooms made it easy to get going in the am - brought breakfast items along - for the day of the event. even though hotel was undergoing renovations it did not impede access or inconvenience our stay at all.

"WOW!!! I just had the BEST customer service experience EVER!"
pickyprincessdi, 13 Décembre 2018

We just booked a room last minute through a third party site at the Best Western NSB. After I made the reservation, I noticed that I erroneously booked a suite with a king bed, when I needed 2 double beds. I called the third party booker and was told they couldn't do anything about the situation. I took a chance and called the Best Western and someone named Danny answered the phone. He was so helpful and kind. He said that actually, the third party booker was the one who could change my room preference, then he said, "let me see what I can do". He explained that a room with 2 beds was the same price as the one we booked. He said he thought he could change the room and he did! He changed the room for us and said he would be on duty when we checked in and to make sure and say hi to him. In this day and age, when everyone seems to offer less and less, Danny offered MORE! Best Western, you are lucky to have Danny as an employee!

"Beautiful View"
Matt M, 30 Novembre 2018

Great BW, Friendly people, great location .Hvac was not working on check-in but was swapped out with another unit very quickly. Paint and decor was a little outdated, would like to see newer furniture, but unit was nice and clean.

"Amazing all around! "
jc795, 27 Novembre 2018

I have always loved going to NSB with my family since I was young. This hotel is the best hotel in NSB. First off, you are right on the beach and every room has an ocean view. The rooms are very spacious and very clean. And a bonus, the bed is sooo comfy. We also like that there is a brand new mini kitchen and a coffee maker as well. There is a Publix near by, so there is no need to go out for expensive meals. The staff are also very welcoming and amazing. All in all, it's so relaxing and peaceful and just great! If you want a nice beach get away any time of the year at one of the best beaches in the world, head here! Don't be put away by the somewhat higher price, it's so worth it!

"BEST Best Western!"
SRehbaum, 25 Novembre 2018

We always stay here when in this area; restaurant on premises with great views of ocean and great menu selections. Most suites have an ocean view, with balcony. Always clean, neat. Excellent front desk staff, especially Alex. He worked diligently to secure our specific needs, with reservations, the last time we stayed there. All staff is very helpful. We do not stay anywhere else!

"Excellent Location"
howdy119, 15 Novembre 2018

This hotel is very close to everything we wanted to do, restaurants, beach, etc. Very friendly and professional staff. Nice beach. Clean rooms. Quick check in. Have stayed here on several occasions and enjoyed each time

"Fantastic stay right on the beach"
ZBD5, 09 Novembre 2018

We were very impressed with this hotel. The staff at this Best Western is one of the best groups of people we have experienced during hotel stays. From the phone reservations folks, to the check in staff, housekeeping and maintenance staff and all of the front desk crew - they were all exceptional and worked very hard to answer our many questions about NSB and help us to have a very nice vacation. Of particular note, we wish to thank Alex and his colleagues who were on duty with him for his willingness to accommodate all of our requests (early check in, a wonderful room, a nice birthday greeting) and to Dana (and her colleagues who were on duty with her) for her efforts to arrange a later check-out time, and showing us around). Our room was very comfortable, spacious with a "to die for" view of the ocean. While our room was ocean front, the ocean view rooms feel like ocean front. This hotel is literally on the beach with nothing in front of it. There is an on-site restaurant that serves good breakfasts and lunch. It is an older property, but it is clean and well maintained. The bed was very comfortable. We enjoyed the step-down living area which was separate from the bedroom. We appreciated the kitchenette with a decent sized refrigerator, microwave, sink and coffee maker. We will stay here again if we return. And thanks again to the exceptional customer service we received! Bravo.

"The best Best Western"
Carole B, 08 Novembre 2018

From the beginning of my reservation, I had a great experience. Danny was exceptionally friendly and outgoing. He made us feel welcome. I enjoyed my stay at this hotel and would definitely go back because they had excellent customer service. The bed and bedding in the main room was wonderful. It was very comfortable and I wish I had that mattress at home. Wish I had checked to see where brandt. This hotel was a perfect match for me and my friends. It was right on the beach and we had a great view of the ocean and everything around it. The best part was seeing the sunrise on the beach. You can literally walk from the hotel on to the beach.

"On The Beach"
robinr328, 07 Novembre 2018

This is your basic VERY BASIC on the beach hotel. Nothing special except the beach. Pros: On the beach, pretty good breakfast/lunch restaurant on premises—breakfast not included. Cons: extremely poor lighting in bathroom, thin small bath towels, lack of outlets for charging phones, needs a facelift badly, exterior terrace area needs furniture and a power wash, carpets could use a cleaning, kitchenette includes 4 plastic dishes and bowls, and flimsy plastic cups. Overall, not impressed but the location is great.

"Reunion stay"
Paradise786497, 05 Novembre 2018

Very nice stay in a former condo on the beach. There is plenty of room and the staff is very friendly. Asi is true in many hotels, the room could have benefited frion more light. I also would have enjoyed an openable window to hear the ocean overnight, we were reluctant to prop open the balcony door.

"Do not stay here."
GlobeTrotterGlam, 30 Octobre 2018

I stayed at this hotel for a wedding I was apart of the weekend of October 26, 2018. I personally had no issues with my room the same can not be said for the rest of my party. One of the families that was apart of our group had an issue with roaches in the room; when this was brought to the attention of house keeping they were told, “this is normal, it's Florida.”. I am sorry, I have lived in Florida for the past 4 years and my home does not have roaches crawling on the walls. I personally had an issue with security following me and my guests around the hotel. Two older white males who were acting as security for the evening of 10/28/2018 went as far as to block off the hallway and stare at my friends and I in an intimidating manner which made my friends afraid to pass them in the hall way. At the time of check out the bride went to the room to make sure she had gathered all of her belongings and do a general overview of the room prior to leaving. She arrived to the suite and found house keeping sitting on the bed playing on their phones. When they noticed her in the room they proceeded to make snide comments under their breath and mock the guests that were with her. Kelly one of the maids went as far as telling her, “the longer you stay here the more money I will charge you.”. I would like to point out that at no time during our stay we were never notified of ANY complaints. We also were able to dine at the restaurant that is in the hotel; the food was great however the service we received from our waitress was offensive. She made the comment, “Ugh, that hair, just looking at it gives me a headache.” about an 8 year old little girl who was too busy enjoying her pancakes to notice. Upon check out myself and 2 other guests requested to speak with a manager who was on duty. When we had made the request and told the young man why we wanted to speak with a manager he stepped to the back office and proceeded talk about us to the office staff, mocking us and again making snide offensive comments about us. After waiting finally Lilli Sheller came and requested to meet with us in her office where we could have some privacy and discuss what had happened. Everything from this point on went completely left. Once we sat with Ms.Sheller she proceeded to tell us of various complaints she has received from guests on our floor and accused us of smoking in our rooms. Which is untrue as EVERYONE was notified unpin check in that this is a nonsmoking hotel, as well as 3 of the guests who were apart of our party have severe asthma; none of us smoked inside of the room we either went into the beach where security proceeded to shine flashlights in our faces or to the public sidewalk. When we notified her that we had not received any complaints she had no answers as to why. She said we were fortunate to have received the rate we did because we did not meet the quota for a wedding booking. Mind you the only reason price was brought up is because no one expects to pay upwards of $130 to stay at a Best Western and have roaches crawling in your room and be treated they way we were. At NO POINT in time did we request any type of refund or discount however that is something that Ms. Sheller kept bringing up. I made an attempt to voice my concerns about the intimidation from security and she rolled her eyes and turned away from me. At this point I had enough and left her office. I have filed a complaint with Best Western and was unfortunate enough to have to correspond with Lilli Sheller. I have attached our emails and a photo of one of the roaches that was on the wall of one of our room. I would not recommend that anyone of any ethnic background or not heterosexual stay at this hotel; you will be very disappointed and not treated with respect.

"Wonderful Stay with Kids!"
lyssabenson, 30 Octobre 2018

My mom, aunt and I stayed here for four nights with three little kids. It couldn't have been a better experience or nicer stay. The rooms were huge and perfect for little people who need room to move. The beach is right outside the hotel and easy access! Each room has a balcony where our kids loved to watch the waves. The staff were all so very nice and accommodating to us and so patient with our little crew of kids. The rooms were very clean. Not one complaint. There were even two weddings while we were there and we didn't hear a thing. This is a perfect hotel and we will be back!!

"This hotel is a gem!"
Dana A, 30 Octobre 2018

This is a beautiful, immaculately maintained hotel. My husband and I were surprised by the large size of the suite (separate sitting area, well appointed kitchenette, cozy terrace to sit and enjoy the ocean view). We had a wonderful view of the ocean (the hotel is built so that EVERY room has a full ocean view), the beds were comfortable, and every staff member that we met was friendly and helpful, and seemed genuinely happy that we were there. This is a wonderful place to relax, walk the beach. and generally adopt New Smyrna Beach's laid back, beachy vibe. Loved this hotel ❤.

"Wow, those views!"
Hezzy_t, 29 Octobre 2018

We stayed in a king single beachfront room. Our room was clean and had the most beautiful view you could imagine. Staff was super nice. Our balcony door got stuck and wouldn't close and maintenance was at our doorstep to fix it within 5 minutes. Steps from the beach. Would definitely stay here again.

"Wedding Guest"
monteleonecarolann, 29 Octobre 2018

The room had a terrible odor of mildew. (#707) My husband and I tried to spend the least amount of time in the room. The sofa had stains all over it. Best Western should be ashamed for leaving such a filthy piece of furniture in the room. The over all room, meaning bathroom/kitchen area was clean and the bed was comfortable. All staff was more then helpful at the front desk if asked for directions, etc. We would not return to this property.

"Affordable luxury"
mrcrafty, 20 Octobre 2018

This has to be the best place we have ever stayed anywhere. Super clean accommodations as well as spacious suites. Restaurant on site. I can't say enough about the staff either. Everyone we encountered on our stay were friendly and helpful. Not to mention the beautiful ocean views.

"Excellent location, friendly staff"
inthenorthguy, 18 Octobre 2018

Great little hotel directly on the beach. Our suite had an anteroom/sitting room with a pull out couch, a chair, and another TV, which would be awesome if my wife and I had been traveling with our kids. Fridge in the room was helpful. Room was very clean and the staff was extremely friendly and accommodating. Our room had a direct oceanfront view, with a huge balcony (actually, two balconies) with chairs. Parking was easy. Nice pool, although not a lot of seating around it. No hot tub, which was a bit of a bummer. Decor in the room was a little dated but not bad. There are a lot of restaurants nearby (walkable), and grocery store/pharmacy are both close. My only "complaint" is that the beds were not terrible comfortable -- not awful, mind you, but not great. Otherwise it was a perfect location for a quick getaway directly on the ocean.

"Newly Renovated Hotel"
Paul W, 12 Octobre 2018

This hotel is in a perfect location for being close to everything one could need on a weekend or full stay vacation, yet, provides a quiet relaxing Ocean view, and Ocean front picturesque choice of rooms. The room included a full sized refrigerator, microwave, and coffee pot. I particularly liked the clean, wood look flooring, which is a plus for anyone with allergies. We recommend the restaurant for breakfast. The restaurant has a wide choice of breakfast selections, We enjoyed the delicious food, and the menu offers very reasonable pricing. The restaurant is also accessible from the parking lot to others staying in the area. There was only one thing that comes to mind, as a heads up to know ahead of time, the pool is only 4 ft deep. To those swimming in the ocean, this detail won't bother you.

"Far exceeded expectations!"
davidw27792018, 11 Octobre 2018

I read the reviews about the great staff, amenities and location of this hotel and it was still far better than expected. Everything was perfect! (except for the weather). We will definitely be heading back to this hotel in the near future.

"BW New Smyrna Beach"
datwell2018, 05 Octobre 2018

Had a great ocean front room and all the staff were friendly and helpful. Used the on site restaurant and food was plentiful and good. There was more that adequate parking both outdoor and in garage. Will stay there again.

"Few days on the beach "
AstraUSA, 29 Septembre 2018

Stayed here after recent trip to Disney wanted some R&R on the beach before heading home. Read a lot of the reviews and with all things considered figured I'd give it a shot as I wanted something directly on the water. Promptly checked into my room and was a little disappointed as I thought the two bedroom suite would have two bathrooms but there was only one bathroom for the group of us to use. The next disappointing thing was I thought the master suite would have a king size bed but it was only a full or queen. Maybe I should have read the amenities or room description better when booking so this is probably my fault. As for the room it was clean but was starting to show it's age and a bit dated. Pain color is dark and the CFL lights are dated and dim. The kitchen was nice to have and there was adequate room for families but again the master bedroom was small, I think the master bathroom at the suite we had at the place we stayed near Disney was bigger than this bedroom. All things considered it was what I wanted, directly on the water so we spent most of or time on the beach anyway. If I where to vacation in this area again I would probably look for something with two bedrooms and a king size bed in the master room for the price I paid here I think I might be able to find something if not I would probably stay here again, the location the pool and the ocean are huge plus for this place.

"Beach hotel "
tgarnett3603, 23 Septembre 2018

The hotel is super nice with a great view of the ocean. Every staff member we came in contact with was super friendly! Excellent customer service. We got a room with two rooms and a living room. Perfect for a family.

"Amazing stay!"
Sightsee196215, 21 Septembre 2018

Cant say enough about the service and staff here....room was kept amazing, everyone was super friendly..view from room is absolutely gorgeous. My only disappointment was we wanted to stay an extra day but the hotel was sold out..

"Nice Hotel on the Beach"
greenbranches2018, 17 Septembre 2018

This hotel had great beach access. The pool was clean and the chairs by the pool very comfortable. For the price this hotel was a fantastic find. The suites are very large. The view from the balcony was fantastic.

"This is what a room should look like"
beachsunfun37, 13 Septembre 2018

We were very impressed when we walked into the room on how spacious it was. It was an oceanfront room with 2 balconies as it was on the corner. The bed was very comfortable and the room was really big and clean. They had 2 bedspreads on the bed so you could remove the top one that others may have sat/laid on and it was washable. No germs for me! The staff was very friendly and truthfully, I cannot complain about anything. I recommend this hotel. We will be back. Completely non-smoking which was great for us.

"Great beach location"
Susan T, 04 Septembre 2018

We enjoyed our vacation, right on the beach. Loved the layout of the room with the bedroom separate from the sitting/kitchen area. Full fridge, microwave, coffee maker, etc. All rooms have a view of the beach. Could relax at the pool then take a stroll on the beach. Lots of great area restaurants. Flagler Tavern, JB's Fish Camp, Mon Delice.

"Great Stay!"
robynmtodd87, 04 Septembre 2018

Holiday weekend wedding and BW was extremely accommodating and friendly. Rooms were spacious and clean, great view and overall lovely hotel. I was disappointed that the restaurant only served till 2:30pm... even though there are other options, it is convenient to have services onsite. Overall I would definitely stay there again. The beach was lovely!

"Just Right"
24508frank, 02 Septembre 2018

Great staff from time to check in to check out. Hats off to house keeping. The room was clean, plenty of area to stretch out. Beds were comfortable, pillows I am not one to ask I sleep on a rock at the house. Great view of the ocean. the only thing I can think of negative is the Floridian musty smell in the room when you first walk in. I would give it a 2 on a scale from 1 to 10. Not sure what can be done with that.

"our week in New Smyrna beach"
Adventure775886, 30 Août 2018

the BW hotel was very professional and went out of there way to answer any questions we might have. Room was great , staff cleaned daily. Just a great place to spend a week!!, The beach was very clean, the pool maintained every day and was very accessible.

"Stay o the Beach"
brazvisitor, 29 Août 2018

We always enjoy New Smyrna Beach and this hotel. It's right on the beach - a perfect spot to watch a launch from Cape Canaveral - and it is very comfortable. They have upgraded since we started staying and the improvements are great. Getting rid of the carpet in the hallway in great - no more dragging rolling luggage. Lots of good restaurants nearby and the beach is beautiful.

"Pre cruise stay"
snipeskeith, 21 Août 2018

Stayed here on our way to Port Canaveral. Hotel was a good deal for what we had to pay. Beds slept well. The breakfast was not large enough for the crowd that was there had to wait for a table to sit and eat.

"Best View on the Beach!"
mslagel, 20 Août 2018

My wife and i have had occasion to stay here on a few occasions. As we live in Sanford, FL, we are only 45 minutes from New Smyrna. Every once in a while it's nice to recharge at this particular Best Western. The staff is always nice and friendly. It is located directly on the beach! The rooms are clean and very comfortable. The balconies are really an amazing feature. Microwave and refrigerator. Very nice pool as well. Jump in the ocean, rinse the salt off at the pool! We will be back!

"Great hotel, friendly staff, beautiful beach "
Jayna D, 18 Août 2018

We stayed at Beat Western New Smyrna Beach with our 3 kids and would recommend it to families. We had a large suite overlooking the ocean. It was very clean and the beds were comfortable. I was impressed by the staff, especially Dan at the front desk. He went out of his way to help us. Our kids enjoyed the pool almost as much as the beach which was just steps down. We would definitely stay here again if we're in the area!

"Great hotel, amazing location"
Jayna D, 16 Août 2018

We were very impressed by this hotel! The front desk employees were so friendly and helpful. The view from our room couldn't be beat! We had an ocean view and could step onto the beach right from hotel. The room was huge and very clean. We would highly recommend this hotel.

"Ocean View Rooms"
Sbs724, 14 Août 2018

I loved how the rooms have an ocean view. The room was a good size with a kitchenette, It was clean.. I like that the remotes are sanitized and that all the bedding is white. We spent most of the time on the beach so we didn't go to the pool. The location was nice that you could walk to restaurants and even Publix while being right on the beach.

"Wedding"
sdp33, 13 Août 2018

We were at the Best Western for a wedding a few weeks ago and stayed for 2 nights.The hotel was fantastic, clean and right on the beach. Our room was huge with a kitchen and the balcony faced the beach.We also had the wedding reception in the restaurant at the hotel and the wedding was on the beach. If you are going to New Smyrna Beach I recommend staying here.

"Very nice accommodations"
Karen G, 08 Août 2018

My husband and I wanted to have a few days at the beach and New Smyrna is our favorite. Luckily, we were able to book three nights at the Best Western. Somehow, we got our room on the second floor only two doors away from the Seascape Restaurant! Talk about convenience! The room was very nice. Each time we entered the room we noticed a musty smell but I guess we got used to it after awhile. I'm sure the BW has been there for quite some time and I think there have been some renovations over the years. It could use a newer couch but other than that most of the furniture was pretty comfortable. The beds were comfy and it was clean. Can't ask for more than that. And right on the beach! After sitting on the beach for several hours we would go up to the hotel's deck and sit on their comfortable patio furniture and watch people and the ocean. A great way to relax. Thank you Best Western!

"Great Stay!"
Donna C, 05 Août 2018

I would like to say a few things about this hotel and people who work there! I arrived early and waited for my room to be ready, but that's okay! I was greeted by Alex, a super young man on the front desk and a young lady named Dana, both were very accomodating and helpful! The rooms are very spacious and pleasant, and there is a balcony to sit out on and view the beach! The first evening I was in the room, I tried to lower one of the blinds in the bedroom, but couldn't, so I asked someone at the desk and a very pleasant man named Danny came to the room and fixed it! I really appreciate what he did! I was a fun two days, it was my husband's family who was there for a Family Reunion, he did not attend!

"Great stay, huge suite, beach access "
April H, 02 Août 2018

This place was huge, kitchen only includes a microwave and full size fridge. Our balcony was a beach view. Walked right to the beach from the hotel. There is no Continental breakfast. There is a restaurant in the hotel.

"It's fine, let down by details."
DavetheFisher, 29 Juillet 2018

It's in a great beachfront location and we had a great view from our balcony on the 8th floor but something just didn't do it for me at this hotel. Our room was fine, nice big bed and with a small kitchen area so we could make snacks. Cleaning was good, though a little slapdash sometimes with our room looking half done after housekeeping had been in. The pool area is very small and it feels like you are lying in the car park. The restaurant is good value for breakfast with good views of the beach. There is nothing wrong with this hotel but neither did it stand out.

"Beach front gem."
Deniseonthebeach, 28 Juillet 2018

Great beach hotel at a friendly price. Large rooms, all with beach views. Friendly and helpful staff. Located near plenty of things to do and places to eat. Especially liked the kitchenette feature for convenience and money-saving potential. Clean and beyond basic.

"Best hotel again!"
Terry R, 27 Juillet 2018

Our ocean front suite was perfect. We requested a high floor and were on the highest one. Also our early check in was a breeze. The suite was clean. We had two balconies overlooking the beach and the ocean. What a view! The pool was clean also. We have stayed here several times and have never been disappointed. From check in to check out everyone is pleasant and helpful. And the location on the beautiful beach cannot be beat. We can't wait to go again!

"My family enjoys our stay every summer!"
nydia66, 23 Juillet 2018

We have been going to this hotel every July for the last 3 years. I feel like every time we come it gets better. They have done some interior remodeling since last time and it makes the hotel that much better. We never have any issues, from parking, to check in, to quick access to the room, rooms are always clean, the view is GREAT! Easy access to the beach and pool. Walgreens across the street is PERFECT! Local restaurants, ice cream shop and little stores makes it fun to walk around. Not heavy traffic. It's just a great weekend getaway every time.

"Great time, great memories"
dpricci1, 19 Juillet 2018

Loved the set up of the hotel room. Great size and the view of the beach is absolutely amazing! Literally right on the beach. The pool was enjoyable but I do wish it was larger. Truly enjoyed our stay here!!!

"Beach Trip"
fritz1375, 18 Juillet 2018

Great place to stay! Beach area is one of the cleaniest and family oriented spot that we have been to. Front desk personnel made sure you had everything you needed and are always smiling! Coffee 24 hours a day! Avoid room 306 as there are two palm trees that obstruct the view.

"Great Vacay!!"
Lisa W, 18 Juillet 2018

What an awesome vacay we had at Best Western!! Great room, great view, very kind and accomadating staff. Everyone always said Hello with a smile! They run a great hotel with excellent attention to every detail. The cleaning crew on floor 7 was amazing! Thank you for making our stay very memorable!! We will share our stay with family and friends.

"Awesome experience!"
kmripple, 14 Juillet 2018

We just came back from 2 nights at the Best Western in New Smyrna Beach. I don't normally write reviews, but the staff at this hotel deserve a big shout-out for their service! Hotel is beachfront with beautiful views and a balcony to enjoy it. We got a two-bed suite with very comfortable double beds and an area with a pullout couch, big fridge, microwave and kitchen cabinets with plates and bowls. Restaurant on site had a tasty breakfast at very reasonable prices and a gorgeous view! There was a ton of space for the six of us. Distance is an easy walk to beach shops and restaurants. If you are looking for a swanky hotel this one might not fit the bill, it is not luxurious. But if you want a comfortable beachfront hotel with a nice vibe and friendly staff, look no further. We are definitely returning!

"Outstanding!!! They saved our vacation!"
jrbruen, 06 Juillet 2018

This place saved our vacation! We had booked a condo on the Gulf south of Sarasota. Upon arriving there we found that they were having the Red Tide and there were dead fish everywhere. There was no way you could play on the beach or go anywhere near the water. Our kids were devastated! So we looked online real quick and found this place. They offered a reasonable price and were right on the beach so we went for it. We drove about 4 hours from the Gulf to New Smyrna. We could not have been anymore happy! This place is great! The room worked out perfect for our family as there was a separate bedroom and living area with a pull out couch for the kids. My wife and I actually got to sleep. The room had 3/4 size fridge and little kitchen area which was great for breakfast and lunch. Every room has a great view of the beach and it is just a quick little walk downstairs and you are on the sand! There was access to the pool directly from the beach so our kids would play in the ocean then run over to the pool before coming upstairs. The staff was extremely helpful and always friendly. The rooms were clean and the property very updated and nice. They didn't even charge for parking which I was shocked by since they were right on the beach! Overall this place was absolutely great and I have already told my wife next time we go to Florida we are staying here again!

"Great place to stay with awesome view."
ct67ss, 29 Juin 2018

We got to hotel in the evening, checked into a very nice room, It had a great view. Very helpful staff. Great recommendations on places to go. The family had a great time on the beach. The stay was great I would stay there again. I highly recommend it.

"Perfect!"
MJCJ, 28 Juin 2018

Really enjoyed our stay here. Rooms were clean with a great view! Staff were very friendly! Right on the beach. Boston Fish House across the street was very good as well for dinner. We would stay here again in a heartbeat!

"Wonderful Place to stay! "
Shane C, 27 Juin 2018

Not only do all the rooms have a nice view and come with a small kitchen but the staff is absolutely the best! My husband and I were having our wedding in Port Orange and needed a place for our out of town family and friends so we picked this hotel and so glad we did! Lilly was nice in helping us coordinate all the rooms we needed. The staff honestly treats you as if you are at a 5 star resort. Alex, Denny, Jason are just a few that I have to say thank you for everything after our stay from the bachelorette weekend to the wedding weekend you all are wonderful and can't thank you enough. Great hotel I highly recommend you can't go wrong! Everyone is already planning on coming back.

"Great place to stay"
terri3311, 24 Juin 2018

Hotel staff was friendly, housekeeping staff was great, easy access to beach. Rooms were clean and spacious. Pool area provided plenty of chairs and had shaded area also. We felt safe, will definitely stay again

"Family vacation"
Gary B, 24 Juin 2018

Our family was very pleased with the choise we made in this hotel. Room exceeded expectations. Very clean and spacious. Staff was very friendly and accommodating. A couple things that would have put it over the top: Although there is a shelter over one end of the pool, it really only accommodates 2 tables (8 folks). There really should be a few umbrellas to get folks out of the FL sun. Also, Beach front decking is locked and inaccessible during sunrise. Really makes no sense to drive guests to sit in the sand. This is a missed marketing opportunity. Open it up and offer coffee, would be seen as a significant luxury.

"Very nice oceanfront hotel"
lajacobspnr, 20 Juin 2018

We stayed at the Best Western in New Smyrna Beach for our anniversary and loved this oceanfront property overlooking the ocean. Rooms are well equipped with kitchenettes and sofa and lovely balcony. We very much enjoyed our stay here and the great customer service.

"Clean, Comfortable and the Location cannot be beat!"
Stacey M, 19 Juin 2018

This is a small Best Western right on a clean beautifully maintained beach in New Smyrna. Easy check in. Room was large, well equipped with a mini kitchen and SUPER CLEAN. There was a large party that kept some noise up on our floor but no fault of the hotel. I would def. recommend this hotel and I would def. stay here again

"Checked out early"
emarcus27, 18 Juin 2018

This was my first trip back to NSB area in many years. This was a 3 night beach stay at the tail end of our Disney Trip. We are a family with two young school age children. I expected modest and even possibly dated accommodations for the price and location. However, I was hoping for clean, comfortable accommodations with at least one separate bedroom and a kitchen. A place to eat breakfast and a few small meals, takes breaks from the beach, and watch the sunset with easy access to the beautiful beach. Those expectations were not met here. We had a 2 bedroom with kitchenette. It had been updated but was horribly laid out. Very little natural light. Only a window and glass door - no slider- that opened on to a small, closed in balcony. Not beachy feeling at all. It had an institutional feel. Orange/tan walls and dark brown furnishings throughout. The bedrooms had no windows. One outdated bathroom. The first room smelled musty so we asked for another. Some of the bed sheets had stains. All staff did their best to remedy the situation and were very courteous- except for the manager. It took some work to get a refund for the remaining days. We decided to check out the next morning and book a room a few properties down the beach. It was less expensive but so much nicer.

"Outstanding "
Jgeptp, 18 Juin 2018

We choice This hotel because of the location. They are right at the ocean ,you literally walk down the steps to the pool. The entire front desk and support staff are unbelievable helpful and friendly. We travel quite often,the room was just awesome with a beautiful view of the ocean. We will definitely try and plan a return trip.

"Great service-Great location"
Stacie P, 18 Juin 2018

This our 3rd visit with the hotel and we love it. They have full size fridges and kitchenettes. It's not all super modern, but it works great for laid back folks who just want to relax and have easy ocean access. They also have a great breakfast place on the 2nd floor. All rooms have ocean view.

"Disappointed"
LL1979, 07 Juin 2018

I stayed at this hotel 8 years ago when it was under a different name. I enjoyed my stay at that time. After my stay this time though, I won't come back here again. We came in from Orlando a few hours before check in. I was pleasantly surprised when we were able to check in early. When I booked the hotel in March (over 2 months ago), I made sure to get the balcony suite. When I first stayed here in 2010, we had a full view of the beach from our room. I was disappointed when we got to the room & I only had half a view. That was the ONLY reason I booked this hotel. I was expecting to get the full view I had all those years ago. The price for the full view is the same as the half view, I suppose. The hotel room itself was very spacious. The 2 beds were separated from the main area. By separated, I mean, it was a room with a door, which was nice. It had a kitchenette which would've come in handy if we were staying longer. The hotel is smoke free yet everytime we went outside, we smelled cigarette smoke. The hotel was renovated but it still felt old. I could hear full conversations when people were passing by. There was an opening in the side of the door where the hinges are. I've added photos for clarification. I could actually see outside in the hall which means someone could see inside the room if they looked through it. That was a bit disturbing. The room smelled damp which is expected, since it was on the beach, I guess. The positives were the beach access & the friendly employees. I loved that the beach was right there within a few steps. We really enjoy going to New Symrna Beach but the next time we visit, I will stay at another hotel.

"Great hotel!"
Kathy M, 06 Juin 2018

Rooms very clean and roomy. I believe they all have a kitchenette. Nice pool. Great restaurant for breakfast and lunch, with a super view of the ocean. They provide pool and beach towels. Would stay here again!

"Lovely, lovely stay"
Douglas172, 04 Juin 2018

This Best Western is just great. All of the staff are very cheerful and friendly. The room is immaculate and comfortable. My husband and I spent just one night here, but we go back often when we stay on the beach. The beach is clean, with a lifeguard right in front of the hotel. We had breakfast in their restaurant. It was so pretty, with white table cloths and turquoise walls. They had a "lighter fare" section on the menu and I had the eggs in a basket, with fresh fruit. It was perfect.

"Great resort, location, and service!"
timhaughee, 01 Juin 2018

We had a great experience. The suites were spacious and nice, and the hotel is literally in the heart of NSB. Very easy to get to the local cafes, restaurants, shops, and the like. The pool and beach areas were also nice and well-kept. The service was friendly, and the hotel's general manager was gracious enough to help us out with a booking issue. We highly recommend this hotel!

"Beach Vacation"
jmoul2n, 29 Mai 2018

Excellent rooms with incredible views of the beach! Every room has a balcony overlooking the ocean. The rooms have plenty of space and are equipped with a refrigerator, microwave and basic kitchen utensils. Walking distance to town, shops and grocery store.

"39th Anniversary"
mddaven, 28 Mai 2018

Very nice hotel, friendly staff, very nice location, had a little kitchen , good beds. close to rental shops and good places to eat. Next time I will try to get room 811 to see the sunrise and set. We didn't get to enjoy the pool ect. because it rained on us all weekend, but that's the way it goes in Florida..

"Best hotel on the beach"
Margaret S, 23 Mai 2018

This place is in a great location, with gorgeous views of morning sunrises, near good places to eat, with friendly staff at a fair price. Though this is an older high rise it has been recently updated and has comfortable beds. What more could you want?

"resr and relax"
CYNTHIA K, 18 Mai 2018

Nice hotel-super view of the beach-excellent food in the restaurant-most comfortable bed I have ever slept in-staff were super friendly and very helpful with recommendations for restaurants and activities and sites

"Surprise!"
DLL4, 17 Mai 2018

I made reservations for a beach getaway based on the reviews on TripAdvisor. Fellow reviewers did not lead me down the wrong path. I was pleasantly surprised how nice this hotel is overall! Especially for a beachfront hotel! As a native Floridian who stays at the beach often, I've come to expect sand in the elevators, towels laying by the pool and average balconies. Not the case here! The hotel has recently been renovated and it shows. The place is clean and smells new. Our room was ocean view (310), 2 bedroom. It was perfect for our family. The mattresses were very comfortable. The bathroom was spotless. The carpet was clean and unstained. The kitchenette has everything we needed. The balcony was a decent size and provided a great view of the pool and beach. What I really commend this hotel for is the staff. Absolutely every person we came in contact with was friendly. They wanted to ensure we had a good stay! I will stay here again when we come back to New Smyrna Beach!

"Great oceanfront location."
dcstep, 15 Mai 2018

Our group of 4-couples stayed here in 2016 and all wanted to return for this trip. 3-couples booked suites on the edge of the beach and one couple booked a king room. The views are as good as it gets in this part of Florida. The beach is drive-on, so if you don't like that, then find another beach. All of our group grew up with drive-on beaches, so we felt totally at home. The staff is very friendly and sufficient to keep up with the constant cleaning of sand and water in the halls. They must sweep the floors four or five-times each day. The garage is washed daily. We had no mechanical troubles with any of our rooms, but I was at the desk as the handled two-issues, VERY promptly. There are many good restaurants nearby, but the hotels restaurant proved excellent for breakfast. Excellent value in a great location. I save five-stars for luxury hotels that deliver luxury. This is a beach hotel, so more casual than many resorts or upscale properties. My bed was a little too soft for me, but I'm sure that it's perfect for others.

"Great hotel but parking is limited"
Kim S, 11 Mai 2018

This is a nice clean comfortable hotel that is reasonably priced. The beach front location is great! I had a beautiful view from my balcony. I haven't stayed at any other hotels along New Smyrna beach so I don't really have anything in the area to compare this hotel to but I was comfortable and the staff was friendly. I would definitely stay here again.

"Great hotel"
Tavares6, 11 Mai 2018

The room was amazing. The bed was the most comfortable I've ever slept in. Took a picture of the tag to buy one for home. Mattress was only 2 months old according to the tag. The view, and balconies were amazing! Will always stay here when I come back!!!

"Clean Room, Nothing Else to Brag About "
Kristin D, 11 Mai 2018

The lock on our door never worked properly, despite multiple attempts to tell the staff. The lock would turn green, but the door would not open. We waited outside our room for about 10-15 mi upon arrival and each time we came back to the room. It was never resolved. In the morning, I was looking for somewhere to use my computer (other than my room because others were sleeping), and the staff told me the beach was my only option. The pool and ocean viewing decks don't open until 9am, and there is no lobby or business center. It's not exactly ideal for me to put my computer in the sand on the beach, as suggested by hotel staff. The layout of the room was nice, and it seemed clean enough. The view was nice as well.

"beach stay"
Denise T, 06 Mai 2018

The hotel is in a great location on the beach and little town lots of restaurants to pick from. All rooms look over the ocean with great views. Employees all very friendly and helpful. Room and pool area all very clean. Had breakfast in the restaurant that is located in the hotel it was also good. Will stay here again.

"Best 4 day Weekend for a wedding ever"
jane R, 04 Mai 2018

Wow this staff from front desk, to restaurant, to special service ( Lilli) housekeeping, grounds, all made our daughters wedding ( 4 day) weekend the best ever. They made sure everthing was perfect with the 35 rooms we had booked. Definitely the best location on the beach to walk to where you need to go.

"Fun by the beach!!!"
chipmunkbug, 01 Mai 2018

The hotel staff is very accommodating with children! I booked my room and asked for a crib. When we arrived it was set up along with a little blanket and sheet! Room service was great. Housekeeping was fantastic. The front desk also has various items in the event you forget anything, such as razors and toothpaste. I will definitely go back again. Plus, you can't beat the view and access to the beach. One more thing, I really enjoy parking in the garage.

"Location,Location,Location"
mcullity, 30 Avril 2018

This hotel was great. It is right on the ocean and within walking distance of many great shops and restaurants. The staff is beyond accommodating! Alex, at the front desk, was our "go-to-guy". He was always so responsive and professional. He answered our every request with a smile on his face. I would definitely stay here again. Great hotel that is very affordable!

"OUTSTANDING!"
indigoannie1, 24 Avril 2018

The staff, the location on the beach, the pool area, and the restaurant are all fabulous! The staff are friendly and never failed to say hi or ask me how I was doing--everyone from the Front Desk to Maintenance to Housekeeping to the restaurant staff. The property was meticulously clean--2 employees were dusting the chair rails in the hallways. I hope to be back more than once! Thanks!

"Pleasant and quiet"
Christine R, 23 Avril 2018

I enjoyed my 2 night stay. The pool and room were clean. The bed was super comfy. The main reason I stayed was because of the proximity to the beach. I was not disappointed. I plan to stay in the future.

"Excellent place to stay at New Smyrna Beach"
Dennis K, 18 Avril 2018

Had an overall excellent experience again this spring at BW at NSB. Will return again next spring because of quality of hotel, rooms and service at a moderate price. Great beach, swimming pool, close to town that has excellent choices for lunches and dinners.

"Quick Decision"
kohly3, 18 Avril 2018

We had an unexpected opportunity to visit our daughter and needed a place to stay. Checked other options, found BW a little pricey but front desk made us confident and when we gave our name, they acknowledged that we had stayed with them before, and thanked us. Next stay in NAV will be BW!!

"Perfect stay"
Ranger17S2K, 14 Avril 2018

We spent 5 nights here this past week, in an ocean front king suite (on an upper floor). The view was just amazing from either of the 2 balconies. The suite itself was comfortable and had plenty of room for us. We found the location to be just right for us and what we wanted to do there. Step right onto the beach, or a short drive to numerous activities and sight seeing options. Not to mention plenty of very good restaurants; from in the hotel to nearby. We would definitely stay here again and would recommend it as well.

"Great Get-a-Way"
lawanaabernathy, 13 Avril 2018

Always enjoy staying here when we are in New Smyrna Beach for a few days. The staff is friendly and very accommodating. This hotel is on just a few steps away from the beach and close to restaurants in the area.

"Friendly/clean/relaxing"
javery2829, 12 Avril 2018

Beautiful and clean hotel with a friendly staff. The rooms were very spacious and up to date with balconies overlooking the beach.I would recommend this hotel to anyone and we hope to return very soon!

"Spacious, comfortable and caring staff"
Wendy G, 09 Avril 2018

This hotel is older but so well kept. It is very clean and in good repair. The staff is very attentive to guest needs. You can't ask for a better location, right on the beach and within walking distance to restaurants, groceries and other conveniences.

"Christmas Getaway"
RB_BH_TT, 06 Avril 2018

We had booked a room for Dec 26th to meet up with friends from Pennsylvania for the day. On Dec 25 we called to see if a room would be available for that night & it was. We drove over to the coast & stayed the extra night. We had a nice Ocean front room that was clean & comfortable. The staff was very friendly & we totally enjoyed our stay. The beds were also really comfortable & we are trying to find out what brand/model they are.

"Great location!"
Jennifer M, 01 Avril 2018

Not our first time staying here and won't be the last. Love it! The property is kept clean. Staff is consistently friendly. Esthetic updates being done continually. Hallways, floors and pool area redone since last stay.

"Friendly, comfortable and ultra convenient"
mediadon, 31 Mars 2018

Great hotel for a few days by the sea - literally. Park your car and forget about it until you leave. Front desk staff very friendly and helpful, rooms comfortable with facilities to prepare basic breakfasts and lunches. Restaurant offers good breakfasts and lunchs with great ocean views and lots of other eateries within walking distance. Many restaurants also deliver. And best of all, the magnificent beach is just a few steps away.

"eric and donna waterloo ont."
W7579SNerics, 31 Mars 2018

this hotel offers great location and service.the staff are excellent.there is plenty of shopping and dinning close by.all rooms face a good view of the ocean.would definitely return.bravo to all for making our staya wonderful experience.

"Decent beach side hotel for the money"
Rich O, 30 Mars 2018

Prices were reasonable for what you get. Every room in this hotel faces the beach with a balcony, however, we did not get to enjoy the balcony because the wind off the ocean was just too cold, even though it was nearly 80 degrees outside during the day. The door to the balcony is not a sliding screened patio door that you can leave open for the sound of the beach at night, but rather a single hinged door. Be aware that the hotel does not offer beach chairs and umbrellas. You need to rent them from a vendor on the beach, and it's kind of expensive IMO.

"Clean on the beach and great views"
travelingtimr, 29 Mars 2018

really pleasantly surprised how nice this place is. Reserved a king suite and the room was clean with great views. nice to have a full refrig and micro to cook in between our meals. the views were spectacular from the balconies (2) and with one door open, sleeping to the sound of waves can't be beat. The staff is super friendly. I know there are choices around the area, but I'm not sure that any of them have the value and each room a view of the ocean.

"Stay here!"
mommaandrn, 28 Mars 2018

Beautiful hotel for families! View was beautiful! Within walking distance to many shops and restaurants. Loved the room! Big, clean, and updated! The mini kitchen was helpful since they don't offer free breakfast. Would definitely stay here again!

"Amazing Weekend Family Getaway"
899everb, 28 Mars 2018

This was a perfectly located hotel with a very friendly staff in the cutest town. I would definitely come back! I recommend checking out Wakeup Cafe and Jason's cafe for an affordable and delicious breakfast nearby.

"Roaches - VERY POOR customer service"
W3745RInicks, 26 Mars 2018

We found roaches (6-10) under our sofa on the last night of our stay. We discovered this after our daughter had already been sleeping on the couch for 3 nights. The hotel security guard came up to kill them and found a lot more along the baseboards. Then he took pictures of the dead roaches and left. We had to call down to the front desk to se about a different room, we were never offered one. I ended up moving my family of 5 to a different room at 11pm and went through all of the items that were in the living room/kitchen area before transferring them to the new room. I asked when the GM was going to be in so I could talk to him and was told he would be in at 9am. I checked out at 9:05am and requested to talk about the situation and then was told "He sometimes is here by 9am, but also sometimes comes in at 10am". The person at the front desk offered us a free breakfast for our troubles, but why would I eat at a place with roaches?! I then asked what time the GM leaves and was told "He leaves between 3 and 5pm, depending on business.". I got home and went through every item that we brought back to make sure that I didn't bring anything home with me, which took over an hour. I called the hotel the very next day at 3:30pm and was told that the GM was already gone for the day, so I left a message. I'm STILL waiting for a call back and it's been 2 weeks. I even contacted the Best Western cooperate customer service and informed them of my experience. I asked them to have the GM call me and still NOTHING!! I will NEVER stay at another Best Western AGAIN!!!!

"Great stay, great price"
JerseyNancy, 19 Mars 2018

We really enjoyed this hotel on the beach. Great staff and good price. Decent location to downtown hot spots if you walk the beach side. Rooms were recently renovated and good size, a separate bedroom from sitting area with a door so someone can sleep and not be bothered.

"Our home away from home!"
Helen B, 14 Mars 2018

It is always a pleasure to stay at the Best Western New Smyrna Beach Hotel & Suites. The staff are exceptional when making a room reservation, upon our arrival as well as when checking out. We can always count on the best customer service from the wonderful team here at this hotel. Lilly, Linda, Deanna, Alex and Natalie always take care of me and my family when visiting. We are coming back to stay with you this summer and we can't wait! Helen & Scott

"AWESOME HOTEL"
jsmiggs, 13 Mars 2018

The staff is very helpful and seems to really care about your stay! The location is great with a perfect balance of the beach and the pool. Also, a convenient grocery store/ liquor store nearby. Having an affordable restaurant on the second floor was very nice as well

"Fantastic place to stay"
Phrazzl, 13 Mars 2018

My husband and I stayed here with 2 teenage boys. The suites are a great design. The bedroom offers privacy from the living area. The rooms are clean, well-maintained, with current decor. Staff is friendly and professional. We didn't try the restaurant onsite, but there are several restaurants nearby. The Mexican place across the street is good. A block or two away is the Wake Up Cafe with WONDERFUL food. Even the food truck on the beach near the hotel had great hotdogs, fries, etc. The pool and beach-access are nice.

"Pleasant surprise!"
19saluki65, 12 Mars 2018

For a hotel that has been there for a long time, we were very happy with the accomodations! The rooms were clean, nice view and the beds were very comfortable. Full kitchen in the room which made it nice to keep drinks cold and 24 hour coffee by the front desk. All the staff was incredibly helpful! Only criticism would be that they need more lounges around the pool. Will definitely return there!

"Wedding visit"
Paula V, 10 Mars 2018

We usually choose to rent a condo during our yearly New Smyrna visits. We will be staying g at Best Western from now on. Beautiful rooms, tons of amenities, friendly staff who go out of their way to help you. We had a great trip and will be back in August

"Girl friend getaway "
JillTowers, 27 Février 2018

I stayed at the Best Western New Smyrna Beach Fl for 2 nights/3 days. Rented a 2 bedroom, ocean view, 8th floor ( top floor ) room. Very nice room. Clean & large. The beds were descent but too firm for me. They have a small, but nice breakfast/ lunch restaurant which also serves the pool area & includes beer & wine. I didn't drink alcohol but food prices were reasonable. I only ate breakfast there but the food was good & staff was very good. I hoped to use the pool but it isn't heated & was too cold for me. It IS February. There was no hot tub. Darn! The staff were extremely friendly, nice & polite. I would stay here again. It was a beautiful beach. Driving is allowed on the beach there so can be scary with kids. Walking distance to shopping & restaurants.

"The Best!"
Dwight J, 24 Février 2018

Awesome! Don't stay anywhere else! You won't be disappointed! Great staff! Great location! Truly on the beach unlike all other hotels. We learned that every room has a beach view! They have an outdoor bar by the pool now!

"The best Best Western"
Greg2G, 21 Février 2018

Best Western has clearly graduated from the old reputation of a convenient, clean hotel stay to a vacation destination. The New Smyrna Beach location is perched on the beach with views of the ocean from many of the rooms. The rooms are spacious, comfortable, and the decors quite pleasant. The service in the restaurant and at the front desk is as good as any one would find at a Ritz or Four Seasons. If you're in the area, this property gets high marks. The only negative is that a large stretch of the beach in that area is open to auto traffic and parking.

"On the beach"
bbqmaster69, 20 Février 2018

I would have made this a 5 but a broken elevator that caused endless wait times for the only one working. Not sure how long this elevator has been out. The location is great, with good ocean views. We had the top floor suite that is the Bridal Suite. It has an extra room with direct ocean view (no door). Love sitting on the balconies. Suggest you consider this suite, room 815. Full size fridge and microwave. Gym was OK, good equipment. Restaurant is good for breakfast.

"Romantic weekend"
Georgianna G, 19 Février 2018

Nice hotel, perfect location, oceanfront,many good restaurants near by, they have a rooftop restaurant with a great breakfast awesome view, also from the rooms, vehicles drive the beach here so be careful walking but the drive in your car and the small fee is a great way to see the coastline and spend a beach day

"Very nice hotel with great views and fantastic restaurant"
bob181, 15 Février 2018

We stayed at the Best Western for 4 days and we were impressed with the views. We had a suite with a private (interior) bedroom and a living room with a small balcony and view of the ocean. The housekeeping was okay, they should have vacuumed better though. You could hear noise in the hallway and the balcony doors were hard to shut so they made noise and vibration whenever they closed. Since the bedroom was inside, the noises weren't a problem when trying to sleep. The hotel location was very good as well. A little less than a mile to Flagler Ave with all the shops. I would stay here again and I would definitely use the restaurant for breakfast. Wonderful view and the food was excellent (much better then Wake Up Cafe across the street).

"Birthday breakdown"
4BritsAbroad, 13 Février 2018

Our car developed a mechanical fault just outside NSB. We saw the Best Western from the main road, it had good reviews, so we gave them a call. Danny secured us one of the last one bedroom suites for two nights. This was more space than our family really needed but we were grateful, as it was already dark. The microwave and fridge-freezer proved useful during our stay and it was an easily walk to the supermarket and a great french bakery. The only negative feedback on our suite was that it was clearly for 4-6 guests but the breakfast table only had 3 chairs. We had to move it at meal times so that one person could eat from the sofa. We didn't use the hotel's restaurant. When our car took an extra day to be fixed Danny offered us a two bedroom suite at no extra charge and had someone take our luggage from the office to our room. The friendly staff, and clean and safe accommodation made our breakdown less of a crisis. The kids loved the beach access and I got to unexpectedly celebrate my birthday in FL.

"Great Place to Stay"
Lincoln117, 04 Février 2018

It was great because of location, on the beach with beach front rooms. Easy drive to other locations and sites in the area. We had a problem with the first room we went into, but it was rectified by management putting us into the honeymoon suite! Unfortunately couldn't use the pool because it was too cold!

"Great location, outdated interior"
danielD4824SQ, 03 Février 2018

We stayed for 2 nights in in the one bedroom 2 queens suite. The property is right at the beach and each room has an ocean view. +Breakfast (low price, good food with free coffee refils) view, licatiob, staff -smell of room, decoration

"Great Staff but Hotel was Disappointing"
Olena S, 27 Janvier 2018

Hotel is quite, old, rooms are dark and musty smelling and the layout strange. Not sure if all the rooms have ocean views. The bedroom was separated from the small living area where there is also a small kitchenette with sink, microwave, and large refrigerator and a nice size bathroom. We were very disappointed since the room rate was pretty expensive for a Best Western and no breakfast included. Yes, they are on the beach with free parking but it was overpriced. Lobby is very small and crowded looking and nothing special AT ALL!!! The staff was awesome and it made up for the other things that were just okay. Very accommodating, friendly and just nice. Other than that, we would not stay here again. I don't understand the reviews on this hotel that are so positive - I just don't get it. The breakfast on the second floor was actually quite reasonable and very good.

"Welcome to 1965"
M E, 23 Janvier 2018

I am not sure how a hotel like this gets three stars or a high rating on this or other sites but I can tell you first hand that this is far from any three star ratings unless you don't get out often! Hotel is old, outdated, dark, no front lobby, paint and color and decor are all far behind times and beds and bedding might still be from when they opened. I would say this is a below average property in many ways.

"I will come back!"
Lina J, 21 Janvier 2018

Great rooms, I was with my 2 teenagers and we stayed for 2 nights. Great view, and the beds were so comfortable. The bathroom needs to be updated, but overall I liked the hotel! There is a restaurant for breakfast at the first floor which was very convenient because it was raining.

"Excellent views"
FrancesPok, 06 Janvier 2018

I was referred here by a friend who loves this place. Small lobby. The hotel means business with their check in times. We actually weren't able to check in until after the appointed check in time. Also disappointed that breakfast wasn't included like at other BW hotels where we've stayed. The hotel does have a restaurant for breakfast and lunch and the view is amazing. The prices weren't horrible. There are a microwave and fridge in the room and a market nearby. All in all a great hotel with attentive service maids.

"Beachside Comfort"
Y4319TLrichardg, 04 Janvier 2018

We loved the room layout, service, amenities, and ocean view. Next time we need a little getaway to New Smyrna, we will definitely stay at this Best Western. We joined other friends who use this hotel regularly, and it was the best time we've had in a while. Great Choice!

"Nice views, small beds"
oregonlahar, 02 Janvier 2018

Not a bad hotel but you should take note that the beds are full sized and pretty soft. The balcony is great and every room has lovely views. My only complaint was that the beds are too small to share and my sleep there was not solid.

"Great view, friendly staff"
Marcy S, 02 Janvier 2018

Great except the bathroom was really dirty. They came right up and cleaned quickly. However, they had to come back & do it right. They made it immaculate :) The room has a full kitchen including dishes & silverware, full fridge. The room has plenty of outlets & a FAB view, great internes. Molly up front is super sweet. Easy parking - I can't wait to go back!!!

"Nice Hotel"
srbsurvey, 02 Janvier 2018

This is the best Hotel in New Smyrna Beach, everything was excellent, absolutely no complaints. It would be nice if the restaurant was opened for dinner but an overall great place. I would definitely recommend this hotel. The restaurant had excellent breakfast.

"Great Hotel"
samanthapT109OC, 30 Décembre 2017

The location is fabulous. The rooms are clean and spacious. You can see all of downtown New Smyrna Beach, if you ask for a North facing room. You can also see the Ponce Inlet lighthouse and the draw bridge.

"Holiday Get Away"
SaltyMermaid, 28 Décembre 2017

What an awesome Hotel, from the staff to the ocean view from our room!! It was cold during our stay so we opened our balcony door and turned off AC, fell asleep listening to the waves! We laid at pool all day, which you can face the ocean while sunbathing on their lounge chairs on the deck. Staff was extremely pleasant! Going back in a few months, beat choice in area hands down!!!

"great view;great experience"
sharon T, 27 Décembre 2017

We were impressed with the welcome we received, the service provided and the excellent restaurant choices. The ocean front rooms are spacious and comfortable and the view is fabulous. We return annually and are never disappointed.

"Beautiful views, spacious rooms, helpful staff"
Diane G, 20 Décembre 2017

We are repeat guests. Our latest stay was for three nights in mid-December and we had another positive experience. Our room was spacious, with a comfortable bed and large counter in the bathroom; the view from the balcony was beautiful; the food and service in the restaurant were fine; and the front desk staff were very friendly and helpful.

"Very Disappointed"
eileen m, 19 Décembre 2017

Stayed at this hotel many times when it was Holiday Inn, stayed there in October and it is the exact same - carpets filthy, room smelled something awful, pool was closed, restaurant was closed but we were charged $265 per night!!!! I have no idea where the above reviews are coming from but certainly not the reality of this hotel. The staff were all fantastic though, only good thing about this hotel is the staff..

"B-DAY Stay"
Tony S, 15 Décembre 2017

I was there for my B-Day, did not expect the cold weather. We did make the most of it though and had a very good time. Check out 2 resturants Off the Hook and Steakhouse, both in the Publix Shopping Plaza right by the hotel, both Excellent ( same owner ). Also the bagel store close by. We did go to a place for drinks called Traders, found the bacardi and coke my wife ordered to be less then acceptable, little liquor, may not even have been bacardi, maybe you'll have better luck if you get the drink directly from the bar to see for yourself. GOOD LUCK.

"Wouldn't stay anywhere else!"
Gary O, 13 Décembre 2017

We travel over here from Tampa 4-5 times a year; 4 nights at a time. We wouldn't stay anywhere else! Night Manager Shirley and Crew, along with ANY OTHER EMPLOYEE you come across there...represents the Hotel as if it were their Own! Always express appreciation for coming, and this includes the maintainance folks as well! You won't pass an employee that doesn't speak/talk with you! Super Clean; Super Friendly; Super accommodating; Super helpful Folks....and EVERY ROOM is WATERFRONT! You want to go here....Everyone at front desk super friendly but Shirley always a fave for us! (along really with anyone else working the desk; just a great group of folks!

"Fun trip for fishing"
Sharon W, 12 Décembre 2017

We always staff at this Best Western. We have been coming here since it was the Holiday Inn. We have seen many good changes to this hotel. They just work on the pool and area around it, and it looks very nice. The rooms are big and the views are awesome.

"Still great!"
cabo1130, 12 Décembre 2017

I had stayed here multiple times when this was a Holiday Inn, and this was my first time since it became a Best Western. Hotel has been updated quite nicely and did not disappoint. Spacious rooms with great views of the beach, Hotel is clean, pool is nice, and the small restaurant is good. All staff were friendly. I will continue to stay at this hotel when in NSB, it is great.

"above and beyond"
whatsabocki, 12 Décembre 2017

just a little note about what type of people are running this hotel - - i left my sunglasses in the hotel room, and didn't discover it until we were 50 miles down i-95. i figured i'd never see them again. 6 days later, someone from the Best Western New Smyrna Beach phoned me and offered to mail my sunglasses back to me. the disney dream cruise ship didn't even do that for my husband's iPhone charger that he left in our stateroom. this is outstanding customer service and i appreciate it so much. thank you, thank you for going above and beyond in mailing my glasses back to me!!

"Relaxing Getaway"
achrisfox, 11 Décembre 2017

We wanted to check out New Smyrna Beach and chill a little. I chose this hotel because of the balcony. We lived on the East Coast in the North but are on the Gulf here in Florida. Nostalgia, you might say. The hotel did not disappoint. From the friendly greeting of the desk employees as we arrived to the delicious breakfast at our table overlooking the beach and ocean to our smooth checkout, this was a stay you would hope for. The room was spacious, quiet, clean and the air quality was excellent. Anyone travelling to hotels near or on water will know what I am talking about. There is often a musty odor from damp. Not here at all! The bath had more than ample counter space for both of our toiletries. The bed was comfortable, the balcony was a feature we both enjoyed as we watched the early morning fitness buffs. Breakfast was not complimentary but they had a small restaurant on premises that was very reasonable and afforded us another view of the beach and ocean as we ate. They are available for eat-in or room service from early morning till 3pm. No complaints from us. For other meals, there were many good places within a mile or so to eat. My husband said this was our best stay ever. We are very easy to please but, considering how enjoyable our stay was, I think that he's right.

"The Best View"
jaynewan, 07 Décembre 2017

The Best Western has the best view of the ocean, it's right on the beach. We had a 2 bedroom suite, the layout was a bit strange. One bedroom has 2 regular beds the other 1 bed. It has a kitchen area and table, couch. Patio has a very heavy door that swings open. The room was very clean and plenty of closet space. The rooms were very quiet, no door slamming. It was very restful. Our floor had an ice machine, odd number floors had laundry. Dryers actually dried the clothes. Plenty of safe parking. The front desk were top notch, very nice and friendly. We enjoyed our stay. We wou,d love to return.

"Great location, the room was very nice, loved the layout and balcony right on the beach."
lesliehQ3260DP, 07 Décembre 2017

The suite was one of the nicest we have stayed in. Loved the "windows" in the bedroom allowing view to the ocean. Nice balcony. Very satisfied. Breakfast room service was hot and included extras (jelly, butter salt Pepper) We will definitely utilize Best Western in the future

"Best View Around"
E9808HXjuliej, 03 Décembre 2017

It's a bit of a walk from the hotel to downtown area of NSB but the view is worth the hike - a gorgeous, unobstructed view of the Atlantic Ocean. The room was large, the beds were extremely comfortable. It was too chilly to use the pool, but the pool area looked really nice - also overlooking the water.

"review"
831toddf, 22 Novembre 2017

front desk day staff very helpful. the gave me loacl info. could use blackout drapes. on beach. local tv channels for news weather did not come in on tv hotel is near boston restaurant. clode to many businesses

"Great Romantic Stay"
N1442EQsusanp, 20 Novembre 2017

We stayed here for our 38th Anniversary and it was wonderful, romantic weekend! We had an oceanfront room and the view was fantastic! I would highly recommend this hotel if you want a nice, affordable hotel.

"Decent place"
beach_mom_leesburg, 20 Novembre 2017

The hotel has a great location. The rooms are a bit odd in shape. The door to the patio is horrible. It is not a sliding door but the kind of door you have to push out and it does not stay open and the window facing the water also does not open. It takes away from the view in my opinion. The room was a great size. Had 2 separate bedrooms, one with 2 full beds the other with 1 queen. The bathroom was fair. Had a kitchenette with full fridge. I wish it had a normal coffee pot and not one of the those one cup things. I would recommend the rooms directly facing the water as they appear to have a better window than the rooms off to the side. Staff was friendly. Walking distance to Flager Ave and lots of shops.

"Can't Wait to Go Back"
LydiaLLD, 19 Novembre 2017

The absolute biggest disappointment of our stay at the Best Western New Smyrna Beach is that it was only for one night. Wow, this was an amazing hotel and the room we had was spectacular. We were on the top floor of the hotel and had a room with a kitchenette plus a living room with a sofa, chair and an additional television. There were massive balconies with chairs and tables all the way around the expanse of the two rooms. We had a completely unobstructed view of the ocean that was lovely. It appears the rooms have recently been upgraded and they were very clean, modern and comfortable. The bed was very comfy as were the chairs and sofa. WiFi was strong and reliable and there weren't any issues with it dropping out like they tend to do in some hotels. The staff was really quick to help and offered suggestions on where we could go to get a few food items. The location, aside from being right on the ocean, is across the street from a CVS and nice seafood restaurant. There are several other restaurants that were very close that we were told were also excellent but required driving. A grocery store is really close by as well if you're staying longer and want to stock your fridge in the room. (You'll need paper towels, there weren't any provided) We will definitely stay here again when we're in the area.

"Beachfront Best Western"
N7708NOjohnl, 17 Novembre 2017

We had a nice beachfront view from room # 514. The pool is outdoor and unheated. The location is as good as it gets in New Smyrna. Several good restaurants on Flagler Ave. We liked garlic and the "tree house". Laid back and easier going than most beach areas.

"Primo Location"
Laney F, 15 Novembre 2017

Every room we've been in at this hotel (we have stayed in three different rooms) has had an excellent view. It is a only a short drive to the main drag or if you care to walk it's only about 12 blocks. The pool and deck is a nice size. The staff is pleasant and caring.

"weekend"
Charles R, 10 Novembre 2017

Prompt Service, Great front desk help and friendliness. We enjoyed our stay, All the rooms seem to face the ocean, and we were able to watch the sunrise from the balcony. It was beautiful just sitting there with a great breeze off the ocean and with a cup of coffee in hand watch the sun rise. PS.. don't stay by the elevator (we did not) but couple that was in elevator with us could not wait to get out of there. I guess the elevator went off all night long. Ding Ding Ding.

"A Little Disappointed"
583judim, 09 Novembre 2017

I was not as happy with the overall condition and quality of the room in this hotel. I would like to see more lighting in the rooms and more done to control the musty odor. Also, there was no table between the chairs on the balcony, so no place to put a drink or snack.

"Exceptional experience"
terrydochnahl, 08 Novembre 2017

This hotel is very well maintained. Updated amenities and furnishings. Freshly painted, new flooring. Kitchens and bath are pristine. Great quality bedding and towels. Very clean and fresh facility. Great restaurant and good food. But, overall the best thing about this hotel/resort are the staff. Very friendly, always asking is they can do anything to make your stay better.

"Nice Place"
H5450TImarkb, 06 Novembre 2017

Great location. the staff are Very friendly, and accommodating The rooms were comfortable. I would stay here again. Plenty of parking. The coffee was a bit strong though, I recommend getting the tea. The pool and deck area overlooking the ocean is very nice

"Great location"
Vera G, 06 Novembre 2017

Room had mildew smell, bathroom needs better cleaning & new toilets that flush with some power. Great location & fair price. The new deck outside is very nice. Once bar is built will be nice place to hang out! Restaurant needs to have Cushions on chairs.

"Gorgeous view"
K8046YAdannyp, 25 Octobre 2017

Last minute call while traveling. The front desk gave us a beautiful room with a gorgeous view and recommended a great mexican restaurant across the street. It was our anniversary so a very enjoyable stay for a last minute stop.

"Best Western New Smyrna"
Z2427PNjamesh, 24 Octobre 2017

Great view. Loved the beach front room with the balcony. Outdoor pool was very nice. My only complaint is the wifi. Wifi worked well with our iphones, but I had a very limited connection using the laptop. Staff was very friendly. Room was clean, but I think the hotel needs an update. Getting a little tired looking. I would stay there again.

"BEST Best Western"
Ricky J, 24 Octobre 2017

This is the Best hotel in New Smyrna Beach. The staff are always kind and willing to help you in anyway. I always enjoy my stay here and this time was no different. The only thing that could have made my stay better was to be higher than the third floor, but I know the hotel was full due to Bike Week. Thank you Best Western New Smyrna for being the best. Ricky

"Musky and Buggy"
CallaCorinne, 23 Octobre 2017

It was extremely humid inside the room and there were roaches inside the bed- which was a little alarming. We were only there for one night so we just sucked it up and left early. But we will definitely not be returning. I will say, the location was perfect, the room was huge and the staff was really nice. It was just...pretty gross.

"Great Views"
sillyrabbit1620, 22 Octobre 2017

The room was nice. Large and roomy with laminate flooring. The restaurant on premises was fairly priced and the food was good (the breakfast). The view from the room/balcony was great. The rolling waves and salt air was wonderful. My only complaint was the AC didn't work as well as it should have in the room. Fortunately it was a cool evening, and the ocean breeze was helpful in cooling down the room. We would definitely stay here again. The downtown area was nice, and it's a short ride up to Daytona Beach.

"Exceeded Expectations"
purpledeuce, 18 Octobre 2017

WOW! Friendly staff, fantastic location on the beach, clean comfortable room. We stayed in an oceanfront King suite with a kitchenette. The view was fabulous from both balconies ... yes, 2 balconies! One off of the bedroom and one off of the sitting area. The bed was comfortable, as was the couch in the sitting area. The room was very clean and the AC's both worked well.

"Relaxing Getaway!"
edo749, 16 Octobre 2017

Beat Western at New Smyrna Beach provides excellent value for your money. The room are clean and comfortable with a very comfortable bed. All rooms have at least a partial ocean view and all have a balcony. The staff was professional, courteous and helpful at all times making for a very nice beach front getaway

"NSB Weekend getaway"
Doug_hej44, 15 Octobre 2017

The hotel was ok but the room was extremely musty and smelled like it had been smoked in and closed up for months. The hallways were 80+ degrees which did not help. The view from the rooms 8th floor balcony was great. The pool was great and acces to the beach was excellent.

"affordable"
chantal1959, 15 Octobre 2017

We were there for only one night. The room was large and comfortable. A great price for an "efficiency" The room did have a odor, lots of moisture in the room. Beds for comfortable. Great location. Was disappointed they did not offer free breakfast.

"Quiet and Relaxing"
Julia S, 11 Octobre 2017

We stayed on the 6th floor. The view was pretty good of the ocean. We arrived in the evening and the front desk was friendly and check in went smoothly. The room was muggy upon entering but that cleared up with ac on. The room was clean and spacious. We didn't spend too much time on the balcony because the ac unit is located on the balcony and was noisy and leaked water everywhere. I didn't say anything because it didn't bother us much. We spent most of the time out on the beach. We got a great nights rest. The beds were clean and comfortable. I like how the living space and sleeping space are separated. This is my favorite place to stay in NSB.

"Great place by the beach"
Yenny S, 11 Octobre 2017

We stayed during the bicycle bar crawl weekend and it was busy but the hotel was ready to get everyone settled in smoothly! Great view, a pool and right on the beach... room was comfy and big. Will definitely book for our next endeavor in the area

"Coming back"
Jayne M, 05 Octobre 2017

We love this place, after visiting 4 times over the years, we always feel like we're coming home. The staff are all lovely & so helpful. The rooms are clean & spacious. Would be nice if there was a kettle in the kitchenette as tea can't be made in a coffee maker! I just will bring my travel kettle until they provide one. Nothing like sitting on the balcony watching the stars at night or watching the sun come up in the morning. It's our happy place & we can't wait to go back.

"Grandma"
skern150, 02 Octobre 2017

Had a lovely time with family. I found every employee to be friendly, courteous, and professional. Our room was quite clean and had a good view. This Best Western was a very relaxed, family friendly place to visit, and I definitely would love to stay here again. BTW, the on site restaurant was good too.

"Dated"
zacdrury, 01 Octobre 2017

This hotel used to be the holiday inn and was taken over by the best Western a couple of years ago. I know they have made a killing on this hotel over the years but it's time to update it, everybody was very very nice there and very accommodating but the place is just getting old. It would seem that if this was a beachfront hotel it would have room service or nicer food amenities.

"Stay at Best Western New Smyrna"
D1312YEsusanp, 11 Septembre 2017

When we checked in one girl was not nice when asking questions other lady working saw she was being that way and stepped in to correct problem. We thought they said our room was 129 got bill it was higher than what they said.

"Relaxing Stay for our first few days in USA"
MDQPR, 10 Septembre 2017

We visited here after our flight from the uk, we had a good time staying here for a few days. It is well located on the beach. With it's own beach access. They have fantastic views of the beach and inland. The pool was small but did the trick to cool off. We had breakfast one day in the hotel which was typical American fare, including my first and probably last try of Grits. The room was spacious enough for a family of 4 and had a small kitchen area, we needed to ask for crockery, but it arrived very promptly. No complaints, Recommended.

"A pleasant stay"
Matthew L, 08 Septembre 2017

First time visiting New Smyrna and this hotel really added to the experience. Room was very large, with a separate living area. Access to beach was good, on site restaurant had a great breakfast. They even delivered to your room. They provided pool towels too. Only gave 4 stars due to lack of seating at the pool. Other than that, it is a great hotel. Will probably be back next summer.

"Great Service Great Views"
Julie T, 07 Septembre 2017

We stayed here for my little sister's wedding and had a great experience! The staff were fabulous and although it's not the newest building in town every room has a view of the ocean with a balcony! We had a great stay!

"Very nice stay! "
porschechuck1, 06 Septembre 2017

We stayed at the Best Western because it is right on the beach and the rates were very good. The hotel has been there a long time but is keep in very nice shape and the king room, not the suite was very nice, balcony was right on the beach. The staff was very friendly and helpful and the Hotel is close to everything. Great place to stay, the room had a kitchen and is close to everything. Will definitely stay again.

"Wonderful hotel"
833lynnd, 03 Septembre 2017

Have stayed at this hotel many times and have never had a bad experience. The only negative for me is that there is no free breakfast, but the restaurant on property is excellent. The hotel staff are very friendly and able to answer any questions you may have. Wonderful ocean view and access. Have not used the pool, but it is very well maintained. Parking is no problem under the hotel as well as the parking lot in front of the entrance to the lobby.

"DO NOT STAY AT THIS MOTEL!"
Don S, 01 Septembre 2017

The nicest room they offer (oceanfront suite) was full of mold and mildew. My wife and I were supposed to stay two nights but had to leave at midnight on the second night because of being sick. The bed and couch were both of very poor quality so it was very difficult to be comfortable. After contacting the manager and Hotes.com the next day the most the hotel would refund was $50 (that was after receiving pressure from Hotels.com that I used to book the reservation). Hotels.com felt they should have offered more of a refund and was nice enough to give me a $100 coupon.

"Clean White Sand Beach"
Susan S, 01 Septembre 2017

Most rooms have a beautiful Ovean View. We were on the 8th floor in a comfortable King room. Great mattress, balcony, kitchen. Everything we needed. Restaurant serves breakfast and lunch but ample close restaurants for dinner. Pool very nice and walk right out to a soft sand beach. Plenty of walking space. A perfect beach hotel if you like quiet safe beach visit. Good for families too.

"Bugs in room, staff non-caring"
SpartansFan911, 30 Août 2017

Many issues. First night we walked into the room at 1am, walked to the fridge, looked down and found a cockroach in the room. Then called front desk and they said "it's not a cockroach it's another bug. Don't leave the balcony door open and they won't come in". I then found another bug of the same kind 3 days later. We never used the balcony. Next issue was ice holder had mold inside it, asked for a new one and the front desk lady responded with "oh sorry we're all out, let me wipe it down for you". She could have at least washed it with hot water and soap instead of using a towel which I could have done. Lastly we needed to leave a day early because my mother's dialysis supplies ran out. They charged us a $75 fee for leaving early, which is unacceptable. Never again will I ever stay at Best Western.

"Great Beach Property"
Viajera048, 29 Août 2017

Booked 2 nights originally but based on weather changes in the area, modified the booking and stayed just one night. We arrived and hour before check in after spending a few hours at Flagler Avenue shopping and having a late lunch. The front desk said that our room was not ready yet and asked for a number to call us when it was ready but I said , we're not going anywhere we will just wait since we've been around town already. He was kind enought to check to see if there was a room ready that we could check into immediatley and that's exactly what happened.Great customer service from the get go! He gave us room 707- and we loved it. It was not only exactly the way it looked on Expedia but also spotless. Honestly it was supposed to be an ocean view but it really felt like an oceanfront, what a perfect view we had. Just with the view we were already happy campers. I have to admit I made a mistake while booking because I didn't want the King size bed after I saw pictures showing the kitchen area next to the bed. We wanted the separate rooms- and by doing that....oops we ended up with double beds. My bad entirely. But the suites are very well furnished and decorated, and felt like a small beach apartment more than a hotel stay. A trip advisor reviewer had mentioned lack of utensils, coffee etc, and I was prepared with some glasses for Sangria and wondered how could a coffee maker not be provided. Well, they provide coffee maker, coffee, kitchen utensils and several glasses as well as dish liquid and brand new dish towels. The restaurant surprised me in a good way. Went down for breakfast not sure as to what to expect and the food was excellent.Not to mention the ocean view. Normally I take pictures of the meals to post but I was so hungry and pleased with my Croissant Sandwich with the works that I didn't do it this time. Great service and attention to the guests at the restaurant. Must mention that this is the first time I stay in a hotel where everybody greets you everywhere you go around the property. Very impressed to walk by the busy housekeepers on a hallway and have them greet me in a very sincere and warm manner. Kudos to the Best Western for great customer service. To summmarize, we loved our one night stay and will definitely be going back for more, and many times because we love New Smyrna and all it has to offer. Oh, there is also a Walgreen and Publix within walking distance and plenty of places to eat.

"great place"
mollyskitchen, 28 Août 2017

I love this location and the convenience it offeres. It's a short walk to Flagler Ave. Restaurants and drug store just acrosd the street. And there is a standard of quality that you can depend on each and every time.

"a nice place to vacation to"
greggM7926ZH, 28 Août 2017

a very pleasant stay, staff very friendly, helpful and courteous, restaurant was ok could use some improvements on the menu. will recommend this place to family and friends who travel this area for recreation.

"The Best of the Beach & Best Western"
marieodare, 28 Août 2017

Wonderful Beach hotel with pool and on the beach . Convenient to where we wanted to be. Clean comfortable room. Above average breakfast with delicious food. Friendly staff. Will stay here again. The staff was the best as always. I will see yall again for the 4th year again. Thank you

"During the week"
Kevin C, 20 Août 2017

Stayed again at the Best Western and absolutely love the staff. Everyone if friendly and accommodating. My problem is it's time to change the mattresses. Very poor in my opinion. The tv and refrigerator are great the room is clean but the sleeping leaves something to be desired. But I will return or have friends stay there.

"Will definitely stay here again if I visit New Smyrna"
I1190QFadamm, 20 Août 2017

Great hotel, great view of beach, Loose the the "pool monitor" being watched over is F-ing creepy and make sure there are plenty of towels available for the guests pool side for the WHOLE day. And if you have an ocean view room, get up in time for the sunrise .. AMAZING

"Great Choice"
Karen U, 19 Août 2017

We really enjoyed this hotel. The beach location was fabulous. The traffic and noise was minimal and the nearby restaurants were very good. Having the grocery store close by was handy. We plan on making this our get away place.

"Relaxing"
michael c, 18 Août 2017

From the staff, to the spotless rooms. The view, the spacious room, the price, everything was perfect. I highly recommend this as a place to get away. I have 10 friends who have already booked rooms as per my recommendation. We will be back. Thank you!

"Excellent value on New Smyrna Beach"
danielvV3805OT, 17 Août 2017

Excellent location on New Smyrna Beach. Good size rooms on beach with view of ocean. Very helpful and knowledgeable staff. Good breakfast and lunch restaurant on premise. Food was fresh and flavorful. Will plan to return.

"Great Beach Access"
donnacA9628KP, 14 Août 2017

Great location and beach access. Dated hotel, but clean and comfortable. Staff is very helpful and friendly. Room is a nice size. Beds are FULL, not QUEENS. COMFORTABLE regardless. Only mirrow is in the bathroom. Not easy to dresss when more than one person in a room.

"Leisure"
Sharon W, 14 Août 2017

We always staff at this Best Western when we go to New Smyrna Beach. The staff is always polite and helpful. We have seen this hotel grow so much in the last few years. They have renovated it and added a lot of new stuff outside. They keep everything very nice and clean

"Great value"
jeanineg49, 11 Août 2017

Very nice and well equipped 1 bedroom. Excellent value, super location, beautiful clean swimming pool, small but extremely nice restaurant with a wonderful breakfast selection. And best of all, on the beach

"Wonderful place to stay"
U8875AJlisaw, 09 Août 2017

This was an amazing hotel. We enjoyed our stay and felt like it was a second home. Prime location, beautiful view from every room. All around this was just an incredible experience for me and my family.

"Consistently enjoyable vacations at this hotel"
lesliemZ9428LD, 09 Août 2017

By far, my most favorite hotel experience. I have stayed at this hotel many times over the past 5 years. All staff members that have been there for many years are friendly, welcoming and accommodating and do everything possible to help make vacations enjoyable.

"Check the room before agreeing. Do not take room 814"
Luvtotravel2901, 07 Août 2017

I stayed in room 814. Make sure you do not get this room. The air conditioner spewed out a musty smell which I thought was bad. Until I opened the closet door... the smell of must and probably mold was so strong, I almost gagged and slammed the door shut as fast as possible. Also, the tub drained super slowly, so during my shower I was standing in water above my ankles. I was only here for two nights, but it was about a day and a half. I did not tell anyone of the problems until the day I checked out, so that is my bad. I was just so tired that I couldn't deal with moving (if that would have been offered). Other than those issues, I do believe the housekeeping group does a good job as the room was very clean. I just can't believe that no one can smell the issues in that room and still gave it to a customer. I paid over $300 for this horrible smelling room. On the day I left, I told housekeeping (they were in the hall) as I was leaving and I completely believe they would try to do something about the problems (spoke to the supervisor or manager and she was very nice). I think management is to blame for the usage of that room because there is a problem that I don't believe housekeeping could fix. I then told the front desk on check out and she said "let me get a piece of paper to write this down", she wrote something, then said, "Are you keeping this on your credit card?" Very obvious she could have cared less about the issues. I will NEVER stay here again. At the very least an apology would have been nice. I am also posting this review on Google.

"Great place"
srbsurvey, 07 Août 2017

This is an excellent hotel, everything was really Awesome, from the nice big clean rooms, the friendly staff, the restaurant was very good for lunch and breakfast. I would definitely recommend this place.

"HORRIBLE HOTEL"
Melinda817, 07 Août 2017

We planned our vacation two months in advance FROM 8/7/17 to take our three little girls to a beach trip before school started. We viewed all of the photos online for the BW NSB Hotel. It is nothing at all like the photos. When we first arrived there was no parking. When we went to our room it was awful. The floors all the way to the room were filthy. We took a shower only to have the tub not drain properly. The toilet did not flush either. The mattress literally had springs coming out of it that our daughters laid on. There were two beds and one that pulled out from the couch. None of them were comfortable at all and we were all scared to even put our bodies under the sheets. The smell of mold and mildew in the hotel was so bad our daughter with asthma kept wheezing the whole time. We tried to use the washing machine and driver on the third level and it literally stopped working while our clothes were in the washing machine with soap all over them. They had to place an out of order sign on it. We ordered food from the restaurant on the second floor and it was awful. Our girls begged us to leave twice. Every time we turned around something else was going wrong. It was so bad. There was an extremely loud air conditioner on the balcony that small children can stick their fingers inside. There were pee stains all on the floor in the kitchen area. The hotel staff had to come up and unclog the whole cup full of hair and bodily fluids from our tub, try to fix the toilet with no luck, and they tried to fix the mattress issue by bringing another very old mattress to place on top of the one with springs. They also tried to give up our $1.25 back for the washing machine. We had to literally carry the halfway wet clothes and wash them in the tub and hang them out. THIS WAS THE WORST NASTY HOTEL STAY OUR FAMILY HAS EVER HAD!!!!!! We drove 5 hours to get here and we did not get to enjoy our stay at all. Our children were so happy to just come home and it has made their "dream of a happy beach vacation" the most horrible experience ever. We will NEVER stay in another Best Western Hotel again.

"Great New Smyrna Beach Stay"
C2730CBstevenb, 03 Août 2017

Clean, friendly, can't beat the location on the beach! Nice pool, wish the lower deck was open to relax with a drink in the evening overlooking the beach. Beds are full size, queen's would be nice with 2 people in the bed.

"Hoped for better"
runnrgirl2017, 03 Août 2017

I was hesitant to book a stay at Best Western knowing it is more of an economy hotel and may not be as nice as a more expensive hotel. However, after reading several good reviews I decided to take a chance and booked 3 nights for my daughter and I. I wish I would have followed my instincts and stayed somewhere else. The lobby smelled like cleaning products (think convenience store Pine-sol) which made me think they were masking a worse, more offensive odor. The layout of the hotel is also awkward with small entryways and no direct access to the pool, you must walk through the parking lot to get there. The pool itself was clean but the surrounding deck was small and obviously in need of renovation. The key entry to our room was dirty and rusted and the smell of mildew when we first entered the room was overwhelming even though it appeared to be clean. The beach view was OK but awkward because of the weird angle of the room. I didn't really have a problem with the view but the air conditioning unit sits in a corner of the balcony and is loud, uncovered, rusty and leaky making sitting out there less than pleasant. The beds were uncomfortable and needed to be replaced because they sagged in the middle and the furniture in the room was sketchy at best (old, stained, outdated). The worst aspect of our stay was the noise from all around us. We could hear toilets flushing in other rooms, the shower running in other rooms and the TV blasting in the room next to us late at night and early in the morning. We could also hear our neighbor's conversations, doors slamming and everyone who walked by in the hallway. Sadly, these are all things I expected but hoped would not happen. I was also uncomfortable with the other guests smoking right outside the lobby. I wish I could agree with the good reviews I read before staying here but lesson learned, I will follow my instincts next time instead because good reviews are always posted first on most websites even if there are very few of them. I will never stay at this or any other Best Western ever again.

"The view from the room was spectacular! The room was clean. The staff was friendly. Spur of moment romantic stay."
Kelly S, 01 Août 2017

Great location on beach. Quiet, clean, updated spacious rooms with comfortable beds. Staff was friendly and helpful. Second stay in 90 days. Close to everything. Definitely recommend this hotel to couples, friends or families.

"We love best western New Smyrna beach!"
V7127ABchristine, 01 Août 2017

Lovely hotel with fantastic, large, ocean view rooms. We come here a few times a year, it's our family's favorite spot. Close to historic downtown, some restaurants within walking distance, easy beach access and a pool with a view for the kids. And it's incredibly inexpensive for all you get. Two thumbs up.

"Huge rooms!"
F1979QAsharonb, 31 Juillet 2017

We had an ocean front suite and it was huge. 2 separate balconies with seating for 6. I wish the kitchenette had flatware, silverware, and cups. Hallways were uncomfortably warm. Everything else was perfect!!

"On the beach but that is the only expectation"
eur0peantraveller10, 27 Juillet 2017

you should have. I am not why the people acted differently this time compared to the rest of the times I have stayed there but it was so much different and the disrespect from the staff is extreme. I would suggest that these people don't seem to appreciate their jobs in the service industry and because of the ones who so disrespectful I am going to find another place to go on the beach or on the river at a bed and breakfast. I would suggest you try to find a different hotel or bed and breakfast, there any many, many places to stay for the same price.

"Great Location and Value"
shannonbJ5328DU, 26 Juillet 2017

Nice clean room, great location - very central location to get to everything in surrounding area, comfortable beds, hot water, free wi-fi and very friendly staff.Check in and out simple. Easy access to beach. Good parking for vehicle.

"great location but no food included"
familytraveleroct10, 25 Juillet 2017

If you are simply looking for a great hotel directly on the beach, this is a great place to stay. However, if you are like me who appreciates the fact that most Best Western hotels include a hot breakfast, you will be disappointed. This hotel has a public restaurant on premises therefore it does not offer any free breakfast to it's guests, it doesn't even offer a discount to the restaurant. We had to pay an extra $30 per day for breakfast to feed our family of 4. The room was already pricey so this was disappointing. At least the beach views were awesome and the room was very very spacious!

"Great Experience!"
791patsyw, 22 Juillet 2017

The hotel was clean, courteous staff, beds slept extremely well, nice pool, and great food in the restaurant. We were completely satisfied. And the hotel was on the beach! What more could we ask for? Wonderful experience!!!

"Loved It!!!"
Bob3299, 21 Juillet 2017

If you read hotel reviews with one or two stars, you often find that the staff was unfriendly or not very helpful. These folks were all wonderful - front desk, housekeeping and anyone else who we encountered. Special thanks to Mia at the desk and Judy in housekeeping. We had no special needs, but they we both friendly, courteous, helpful and professional. The rooms were very clean, comfortable and quite large. The bathroom fixtures could use some upgrading, but were sufficiently functional. Being right on the ocean, the view was spectacular. New Smyrna Beach is close to Daytona Beach, and has everything that you need without the crowds and endless traffic.

"Two days at the beach"
Jinx46, 19 Juillet 2017

We spent 2 days at the Best Western on our first ever trip to New Smyrna Beach. The hotel is beachfront and the room was more than adequate for us. The room was large, quiet and clean, with a balcony facing the ocean. The staff was friendly, polite & helpful. The hotel was a little dated but very nice for a beach get away. Room (really a suite) had a full kitchenette, 2 TVs and separate living & sleeping areas. Bathroom was clean and large, Hotel has a restaurant open for breakfast & lunch, but we did not use it.

"Beach time"
MLW319, 17 Juillet 2017

Incredible views of the beach from our porch overlooking the Atlantic. Comfortable room that provided for an great night's sleep. Professional and courteous staff. Excellent location that is an easy walk to near by restaurants and shops. Easy drive to Canaveral national Seashore and Apollo Beach. Wish we could have stayed longer. Will definitely be back.

"Summer get away"
mo1768, 17 Juillet 2017

We took our family on a get away for a week stopping and spending three nights at New Smyrna Beach. It was awesome, beach was right behind the hotel. The only complaint I have it there was not breakfast offered.

"Staff is great"
Leanne T, 14 Juillet 2017

The staff was super, but construction was going on during our visit and the elevators were out for part of our stay. There is a restaurant on the premises but no complimentary breakfast. The suites were very well equipped with a full sized fridge and a microwave and the beds were very comfortable. A small pool, but enough to cool off in after walking on the beach.

"BW on NSB"
johnlM7414GE, 12 Juillet 2017

Better than average accommodations. Staff very happy, helpful, and accommodating. Easy to find. Plenty of parking. Pool clean and well maintained. Kitchenette was spotless. Restaurant below average, however there are places withing walking distance..

"location great and humid"
Donna B, 12 Juillet 2017

This is a great location as each room has an ocean view. The price was very reasonable. The poor little air conditioner unit had a hard time keeping up. The room was really humid most of the time. I know it is on the ocean but I think a newer unit could have done better. There is a Walgreens and grocery store close by which is nice. There are also great places to eat. The hotel serves breakfast and lunch. I had breakfast there one day and really enjoyed it. I also liked the underground parking. The staff did give me a bad time when I asked for a late check out time. I did end up getting an extra 45 minutes. I would go back again. It was a peaceful place to spend a couple of days.

"Life threatening event at your hotel"
Elliott O, 11 Juillet 2017

This is an 8 story hotel on the ocean in New Smyrna Beach. both elevators were out of order for at least 5-6 hours due to lighting. Fire Department was not notified. My husband has a medical condition that limits his breathing, which made this a medical emergency.No help from staff. He was taken by Ambulance to the Hospital and treated.

"My stay at best western motel"
jamettah2017, 10 Juillet 2017

The staff was great the bed was uncomfortable shower curtain thin as paper the room reked of mold and mildew the carpet was nasty and old washer on 3 doesn't work properly sink leaks no breakfast or stove like advertised online

"Short Summer Trip"
76nancyt, 10 Juillet 2017

The hotel was very clean, the staff was extremely responsive, and I was happy with my stay. The ocean is just steps away, and all the rooms have an ocean view. While we were here the elevators were hit by lightning - a mess! The staff was as helpful as they possibly could be - handling a thousand people with no elevators and 8 floors is difficult at best. They were able to return one back to service in less than 3 hours. I would like to give a great big shout out to Carlos - he seemed to be at work constantly, always smiling and very helpful. Thanks to everyone!

"great place"
greghV2776HC, 06 Juillet 2017

Great hotel, Friendly, handcap accessable, nice staff, was clean and a great location with lovely ocean view we had a great time, have been here many times this is our new smyrna beach go to hotel and will definately be back

"Great"
736phyllise, 06 Juillet 2017

The Best Western of New Smyrna beach was a great location for a family gathering.The location of the hotel was very close to the entry of the beach. This hotel gives a panorama of the ocean and each room made the stay worth while.

"Highly recommend"
L8515DZkarent, 05 Juillet 2017

The hotel staff were all very kind and helpful. The room and entire hotel were very well kept & clean. Housekeeping provided needed items and services with a smile. The pool was nice & chairs VERY comfortable. Views from both rooms were stayed in were amazing. Close proximity to stores, restaurants. Parking was plentiful, except for one very busy night. Would return & recommend to others.

"4th July family vacation"
jameswZ8091JJ, 04 Juillet 2017

We had an excellent vacation for the Fourth of July week at the Best Western in New Smyrna Beach. The hotel is right on the beach in an excellent location. The hotel staff was very friendly and helpful for every need you would have. The room had two beds in a separate bedroom which Is very convenient. We will come back and stay at Best Western because of all the good things I mentioned.

"Best value"
theresa1013s, 04 Juillet 2017

Our family chose this hotel because it was a convenient location. Only a 15 minute walk from Flagler Avenue. The room and staff went far beyond our expectations! We will definitely come back to stay again!

"Loved in room setup."
Nancy A, 29 Juin 2017

We stayed in a suite which had two queen beds and living room had a pullout sofa. It was very nice and comfortable. Liked that the beds will separate from the kitchenette and living room. Able to close door to sleep earlier than the other family members. Will definitely stay again at this location.

"Friendly & Clean"
clairebV6879GR, 28 Juin 2017

The price was great for a beach view room. The staff was super friendly & everything was clean. I loved having covered parking & easy walking access to the beach. The room had an interesting design but it worked for us.

"NSB Gem"
Bob H, 26 Juin 2017

If you are staying in NSB, stay here! Every room has a tremendous view with a balcony. Literally steps to the beach, very clean, great staff that truly cares and walking distance to great restraunts and rental shops.

"Great beach getaway"
parklady01, 25 Juin 2017

Found this by chance. Lucky us! All rooms are suites with full sized refrigerators, deep sink, microwave and coffee maker. Great beds and big bathroom. Loved the space. Balcony overlooking the ocean and pool; underground parking available. It's a WONDERFUL hotel in a quiet location. Good restaurants within walking distance. Will definitely stay here again.

"Escape at the Beach"
670phyllisg, 23 Juin 2017

3rd year in a row we stayed here and plan on making it a yearly event. Right on the ocean with ocean views from each room . Staff extremely helpful and facility kept clean. Does not provide complementary breakfast but has a kitchenette.

"Great stay on the beach!"
afinevacation, 20 Juin 2017

We thoroughly enjoyed our stay! The staff are so kind and helpful. We loved the location right on the beach. It's also a perfect location as it's close to shops, grocery, and restaurants. Great hotel for the price.

"Family Vacation"
W2942JProberth, 18 Juin 2017

Best staff ever..ALL STAFF. Most helpful and polite, including maintenace, cleaning crew and desk staff. Rooms were very clean and well decorated. All rooms had ocean views. Restaurants nearby. Beach not crowded.

"Nice stay"
MRS2364, 18 Juin 2017

Family friendly, However, also great for a girls weekend. We had a two bedroom suite. Plenty of room for 4 adults. Plates, glasses and silverware were not in the kitchen- we just called the front desk and plenty was brought up to us. The hotel is clean/comfy and everything worked great. Beds are comfortable too. The hotel itself has been around for awhile. Spent all our time on the beach- didn't use the pool, but noticed that the deck, chairs and tables were kept clean. Also notice a handicap left for access into the pool. :-) Helpful and friendly front desk and staff. Coming back for sure!

"Wonderful ocean-front hotel"
Lesle34652, 17 Juin 2017

I stayed at this hotel a few days ago while visiting my son and his family. It was delightful. I had a 2-room suite that was spacious and comfortable. Nice bed and good pillows too, which is the most important thing to me at any hotel. The building is very cleverly designed and it looks like ALL rooms/suites have a view of the beach. The balconies angle out from both sides of the building and face the beach..it was great! The suite also had a good-sized kitchenette along one wall of the living room. It has a good sized fridge -NOT a little mini-fridge! The kitchenette was not supplied with plates, glasses, silverware, etc, but there was a card in the cabinet that clearly stated that those articles were available on request. Also available were toasters, full-size coffee maker (there was already a mini in the kitchen), a toaster oven and several other items. So, this would be a great place to stay for a few days, or even a week or more, directly on the beach and at a very affordable rate. I will definitely stay here next time I come to see my kids and grandkids!

"Mrs korte"
catie k, 15 Juin 2017

my family enjoyed our stay it is located perfectly for beach fun and adventure in the area. the staff was very friendly and willy to give any kind of help. I will definitely stay again we love the area and the great service!!!!

"Beach Front Bliss"
John B, 15 Juin 2017

Great location, the are many terrific restaurants nearby, it is easy to walk out to the beach, the have a nice pool. Ideal for families, or couples. As a bonus, it has a great view of rocket launches at Cape Canaveral.

"Great hotel"
bunkobetty, 14 Juin 2017

Property was great, clean w great service. Very accommodating of our group, walking steps to the beach with undercover parking. I would recommend this hotel for both families and business. Special thanks to Carlos and all the girls in the front desk for making our stay a lot better

"Amazing View!"
Alexander R, 12 Juin 2017

This hotel is clean well maintained and boasts fantastic views of the ocean regardless of which room you get. All rooms face the ocean and have a nice size terrace for you to sit, read a book or drink a cold beer, whatever makes you happy. The staff is friendly and welcoming. The pool is clean and the beach is fantastic. Spent a day on the beach and enjoyed playing games, swimming and walking along the shore. Rooms have a mini kitchen with full size refrigerator, microwave and sink. A wonderful property to spend a few days. Highly recommended!

"Like a 1 bedroom apt"
Mary Ann W, 11 Juin 2017

Had a room with 2 queen beds. Bedroom totally separate from living area, kitchen, bath. Super nice, with lots of privacy for those wanting to sleep while others watch TV or visit. All rooms AND the restaurant have beautiful views of the ocean.

"A great location!"
Tyler L, 08 Juin 2017

For less than a three day stay, I prefer hotel brands as opposed to villastyle rentals (check in-out and deep cleaning hassle just isn't worth it). I can say this Best Western is excellent! nearly every staff I saw were cordial with a smile on their face. We had a parlor suite (with two bedrooms within) was clean and fit great with my party of five. The view of the sea was gorgeous! The kitchen set-up was convenient (also with a Publix hardly a 5 min drive away) and provided more meal options. Honestly, you can't beat the convenience of being right on the beach, that in its-self if worth the few extra $. The only thing I didn't care for (and offer as advice for improvement) is: Upon check-in it was my girlfriend and her friend (her name was on the reservation for check-in). The front desk person took a stern tone when she asked if she was 21 and then proceeded to inform them of the no smoking policy and its violation fine. I certainly understand being required to explain policies upon check-in, but they didn't appreciate being talked to sternly (meanwhile they were all smiles with an elderly couple checking in before them) about the no smoking policy-like if a certain attitude was taken with them because they are in their early 20s. A more laid back approach would have sufficed. I could fathom an attitude as such at a locally owned or budget motel, but not a well regarded brand like the Best Western. Will be staying here again! this is a perfect getaway beach hotel!

"Vacation / Anniversary"
P9606MCjeans, 05 Juin 2017

Great , friendly staff . Loved the view of the beach . Balcony was fantastic . Love this place . Not to busy , which we liked . Awesome, Awesome . Great restaurants across the street too. Great place to just relax and have fun

"A pleasant surprise on New Smyrna Beach"
Karen S, 05 Juin 2017

We recently stayed at this hotel with a group of friends and we were pleasantly surprised. It is directly on New Smyrna Beach and the suite was very roomy with a balcony overlooking the ocean. The nightly rate was very reasonable, particularly for the size of the rooms and the location on the beach.

"Best Western"
jdzd1, 03 Juin 2017

Non Smoking hotel but there were guests smoking (I even had to sign a form that I wouldn't smoke) the hallway & our room smelled like cigarettes. My mother has a breathing problem so it was not good for her. Location nice on the beach but there will be different options once the Marriott is finished.

"EXCELLENT"
francesm612, 31 Mai 2017

This is a great place to stay. We had family from FL come and stay and we were all very happy. Close to everything. Friendly peopleat the restraunts and at the hotel. The hotel was very clean and a very friendly staff.

"Dark and Dingy"
Jon C, 31 Mai 2017

Our adult daughter joined us on this trip and we were having trouble finding a hotel with two separate bedroom with proper beds. This hotel appeared to offer what we needed but unlike every other 2 bed suite I have stayed at in the USA, there was only one bathroom! My Daughter's bedroom had no window at all and the window in the main bedroom was only into the lounge so it was very enclosed, and quite dark. The beds were were very narrow too. The best part of the accomodation was the view from the balcony but unfortuneately this was badly infested with 'blind mosquio's' - and we were 7 stories up. The useful leaflet advised us that they do not bite but with hundreds of them all over the balcony and doors we didn't want to open the door. For the price we paid I didn't think it offered good value for the money and I doubt I will return to the Best Western.

"Beware Blind Mosquito Swarms on the Balcony's."
Paul R, 30 Mai 2017

Excellent location right on the beach, great views, and a friendly front desk staff. The bed mattress was super thin and uncomfortable. The worst problem was the area was experiencing blind mosquito swarms and the balcony was full of them along with the room. It rendered the balcony unusable which was a disappointment. Be sure to ask for a discount if the problem is still happening when you check in as the hotel promotes the fantastic views from it's balcony's and charges a premium price for an amenity that is useless when it's swarmed with mosquitos.

"Clean, updated& nice employees"
vrgis, 30 Mai 2017

Very happy with this hotel & will be back! Updated & clean, beds comfortable. Restaurant could use updating & would be nice to have small outdoor restaurant open with drinks & sandwiches & appetizers. When indoor restaurant closes at 3:00.

"Excellent choice "
Lynda K, 28 Mai 2017

Excellent choice for first time beach goers. Our kids are 13 and 9. This beach was quiet and relaxing. Hotel room was a decent size. Room service was wonderful. Balcony view of ocean was amazing. We stayed on the second floor which was an ideal choice with kids. They have an exit from second floor that goes down to the beach or down to the pool. If I had to give a recommendation to improve anyone's visit is if they had a clothesline in the shower for wet beach clothes that would have been awesome. Our room was very clean. Staff was very friendly. And price was super reasonable. Would and have recommended to friends and family.

"Family Reunion to celebrate the lives of my mom and dad"
Sarita G, 25 Mai 2017

We had a family reunion weekend with 8 rooms. The staff was amazing from the beginning to the end of our stay. I had asked for a picture and itinerary which I supplied to be placed in each room. They were there in the rooms on our arrival. Each room was clean and spacious. There is a full size refrigerator/freezer in the rooms. The bathroom is spacious. All rooms have an oceanview. We spent time around the pool area and had a wonderful time even though there were lots of people. Everyone had enough area for their group. Pool towels were supplied. Would highly recommend if you plan on visiting New Smyrna and want to be on the beach.

"Great staff. Acted like they loved their job. Clean rooms, building and grounds. Great location directly on the beach."
Nancy S, 24 Mai 2017

All the rooms have ocean view. Staff are all very helpful and friendly. Everyone greets guests with a smile and conversation. Great location with resturants and shopping close by. Will definately stay again.

"Great week at BW NSB !"
E2523XOdavidp, 22 Mai 2017

This is a wonderful hotel right on the ocean at NSB ! Staff is very friendly/helpful. All rooms are "suites" providing a separate sleeping area and fridge/microwave. Rooms are clean, modern and recently renovated. They even provide pool/beach towels ! Great value considering accommodations and location !

"Nice property"
reneewawr54, 21 Mai 2017

Would have given this a much higher rating but the sofa bed was so uncomfortable and the mattress needed to be replaced. The view was great and my grandkids were thrilled with being on the beach. Nice restaurant with a great view.

"Right on the beach"
Nuderuby, 20 Mai 2017

Went for a getaway for just a night. This hotel was great with rooms right on the beach. The restaurant and room service menu was great with prices very affordable. Stayed in a room with kitchenette. Refrigerator door opened the wrong way....strange little thing that hotel overlooked.

"Great Family Visit and Vacation"
julis357, 18 Mai 2017

We were visiting our daughter in Florida. Decided to stay in New Smyrna to be right on the beach for a few days. What a nice surprise to find this hotel. Will definitely go again. Excellent staff -- really friendly and hardworking. Hotel itself in great shape, very well maintained.

"Mother's Day Weekend"
Karen B, 15 Mai 2017

Excellent, cheerful staff that responded quickly to every request - from the use of wine glasses to extra regular coffee in our room. Beautiful, spacious, comfortable room. The ocean view balcony was lovely too!

"Great hotel"
expat_egb, 10 Mai 2017

A bunch of friends, all of us with kids met up here for a few days and we had a great time. Each room has a sea view, and we all had kitchenettes and balconies. The rooms were really clean, beds were very comfy and the staff were very nice and helpful. You can borrow towels, chairs and boogie boards at the desk! And if you show up early for check in, you can park at the hotel, use the toilets and go in the pool. It is right on the beach and easy to reach via the pool. Very easy to walk to the shops you might need (food store, drugstore) and staff is helpful when you are looking for a dinner place. The pool does go in the shade in the afternoon, which I didn't like but if you are burnt it might be a good thing. The beach is lovely with baby powder like sand! We will be back!

"Stanky rude mess"
Tad B, 09 Mai 2017

Arrived on a Sunday afternoon had to wait 2 hours before allowed to check inn. Burnt the time up at the hotel restaurant with uneatable food a lake of mop water on the floor. Walking in room it smelt like somebody's grandparents house. Found bugs in the room. The hotel staff treated you like aliens, especially old guy with the white hair at the front desk was the rudest one of all. I would rather stayed on the beach in a tent during a windstorm.

"Wonderful restful stay. Professional staff. My family had a great time. I highly recommend nsb best western"
Cynthia O, 07 Mai 2017

Thanks nsb best western. My family had a wonderful vacation. Rooms, food, ocean view were all spectacular. The staff were exceptionally professional. The beach is one of the most beautiful beaches I have ever seen. Thanks

"New Smyrna Beach Best Western Review of Stay"
georgegF5160WJ, 06 Mai 2017

Excellent on all counts. Well worth the stay. Could not have been better. Friendly staff. Excellent accommodations. Super location. Great free coffee. Easy check-in and check-out. Reasonable rates, especially using AAA/AARP/BW site.

"The Beach Is Great!"
chelem_2000, 04 Mai 2017

The location of hotel is fairly convenient. Regretfully a large truck and van block part of the beach view as they park in front of the hotel and are renting umbrellas etc all day. Great walking beach. Bring a beach chair with you so that you can sit on the beach. Would probably not stay here again but would check out other hotels or arbnb.

"Best stay in Florida'"
Jennifer N, 02 Mai 2017

We were very lucky to find this gem on the beach! Beautiful facility with incredible rooms, staff and restaurant. The staff were always courteous and concerned about our we'll bring. Rooms were exceptional, clean with a beautiful beach view.

"Worth it for the view/balcony"
Caspia2015, 02 Mai 2017

If this hotel were somewhere else and didn't have an awesome view of the ocean from every room, I'd give it a three rating. But the view and balcony were so lovely that made up for some things I didn't love about the room: Weird layout and uncomfortable (squishy) beds. But back to the good stuff: There's a little kitchenette in the rooms, so we bought breakfast food and sat on the balcony every morning to look out onto the ocean. Room was clean. And the hotel staff was incredibly, memorably friendly and helpful.

"Hotel location great but place needs an update badly!"
Penney1000, 02 Mai 2017

Stayed for two nights- hotel is in a great location- right on the beach and all rooms are ocean view. The people that work there are all very friendly and helpful - everyone we ran into was great. I recall that being the case when we were here last year. The negatives- there are no dishes or utensils in the room. There is a kitchenette and last time we were here it was furnished with kitchen items. We had to call the desk,and go pick them up. The housekeeper told me that they were told to remove all kitchen items a week ago - she did not know why. The reservation desk told me if you want kitchen items you can request them when you make your reservation. Seems odd. A kitchenette should come furnished. The second thing is that the whole hotel rooms, hall, restaurant needs a major makeover. It is so dated - the rooms need new mattresses, they are like canoes, the sleeper sofa needs to be replaced - it is so very uncomfortable, and old. There is not a comfortable place to sit in the living room. The other chair in the living room is old, stained and uncomfortable. Best western needs to put some money back into this hotel. It seems to be a big moneymaker for them.

"Mother daughter spa weekend"
bettylong, 02 Mai 2017

This hotel is on the beach and close to all the great stores & variety of restaurants. Has a kitchenette & separate bedroom. We will stay there again for sure. My daughter is planning on taking her husband for a little getaway

"Weekend stay"
NonnaCookie, 26 Avril 2017

This hotel is fast becoming our "home" when we visit New Smyrna Beach. Great location! Everyone from the front desk to any worker you may encounter during the day is pleasant, friendly and really go out of their way to make your stay awesome. If I have any suggestion it would be to add a magnifying mirror in the bathroom!!! Lighting not so good to put on makeup. But I have to say the accommodations are great! Fridge, microwave makes it very convenient to bring in "stuff"!!! We will be back!!!

"Nice hotel"
cbcdtravelers, 25 Avril 2017

we stayed overnight. a great hotel right on the beach. very clean and quiet. staff very nice and helpful.every room with a kitchenette . great layout. all rooms face the ocean. would stay here again for sure.

"Baseball and the Beach"
684henryo, 24 Avril 2017

We stayed at this property for a baseball tournament in the New Smyrna Beach area. The hotel was perfect! The rooms were spacious, clean and they all have a beautiful view of the Beach! The value of this hotel can't be beat. The hotel staff were professional and courteous. We WILL be coming back soon! Highly recommend this hotel and the New Smyrna Beach area.

"Nice location and room layout"
TOviedo, 24 Avril 2017

Pros: right on beach, friendly front desk and cleaning staff, nice albeit unusual room layouts, with a large sitting room (we could gather 6 in the sitting area with plenty of room to sit), plus nice view from balconies Cons: a little dated, beds are small doubles (definitely not queen), carpets and bathrooms could use refreshing, pool is nothing great, cars drive on the beach (which of course is the case with most of New Smyrna)

"Great value for the money"
A7356UVgaryp, 24 Avril 2017

The rooms are huge and all have ocean views. Great location for access to the beach and New Smyrna restaurants and bars. Right on the beach - one of the best beaches in Florida. Cabana Bob parts out front for beach chairs, umbrellas and food.

"Ocean Views"
chris t, 20 Avril 2017

The staff at this hotel were very friendly, and the view of the beach and ocean was great. The room itself was clean, though dark and outdated. This hotel is in need of a renovation, as the exposure to the sea and salt air is evident. The location was great and it met our needs for a one-night stay during a Florida road trip.

"Only on Beach Hotel in NSB"
Z5264DBstevens, 20 Avril 2017

Better than expected appearance and cleanliness, breakfast not free or included but reasonable. Appearance seems to be upgraded within last 12 months, it is right on each, like 20 steps, each room has balcony with direct view of ocean and price is reasonable. Our room had unique configuration which allowed windows and blinds to block off bedroom area from kitchen sofa area so parents could sleep late or have privacy, never seen that before.

"Get Away"
LeeTavares, 14 Avril 2017

Great location on beach, with balcony and beach view. It was windy and a bit cool but thats okay, we were at the beach. Staff is so nice and very helpful. Room was clean and the bed comfortable. Great breakfast overlooking the beach. Would definitely stay again.

"We had no AC all night. Weren't able to check in on time due to hotel staff. Missing kitchen items in room. Horrible exp"
ryansN5254SJ, 10 Avril 2017

We had no AC in the room all night. They blamed it on the last guest saying the turned the AC down too low and froze the unit. That's unexceptable to me. There were missing items in the room like the coffee pot. We weren't able to check in on time even though the staff told we would be able to. We ended up checking in and hour and a half late.

"Family friendly"
samuellE5411DC, 10 Avril 2017

Great location, every thing in walking distance, great views of the sharks. Fun place, lots to do, bring a bike if you can. Be careful driving on the beach, you can get stuck. 7days = one shark bite, two weddings and one drowning.

"Best experience!"
Carol K, 07 Avril 2017

Great hotel. Great view, comfortable beds and nicest staff ever! Highly recommend. The room was spacious and well laid out. It felt like an apartment. The staff was so helpful and genuinely nice. The manager was equally as nice. He knows how to get and keep good staff apparently which truly enhances the customer experience.

"Room 815 is the way to go!"
David D, 06 Avril 2017

Nice honeymoon suite, two beautiful balconies & breathtaking sunrises to view daily. Parking is tight, so don't be afraid to walk along the beach to go to flagler avenue (main place for restaurants and bars). Toni and Joe's has excellent music!

"Great hotel"
Gemz_12, 04 Avril 2017

The Best Western here is right on the ocean and, except for the fact that it does not serve breakfast is every bit as good as the Hampton Inn chain. I found the staff friendly and the room clean. There was a pool with pavilion covering some of the deck with easy a access to the ocean to walk or swim. There was a balcony to sit out on and listen to the ocean and see the waves.

"Thanksgiving at New Smyrna Beach"
Becky D, 25 Novembre 2016

Had a comfortable and enjoyable stay at the Best Western on New Smyrna Beach. Room was very large and included a separate bedroom, living room, kitchenette, and balcony with stunning views of the beach. Friendly, helpful staff. Convenient location. Definitely plan on returning when we can stay longer.

"Great Ocean Visit"
545betsym, 21 Novembre 2016

Just what we needed as a break from work, with favorite local places revisited! View was fantastic, room was spacious and slept soundly in the King bed. Enjoyed the balcony for reading and sunning (chilly November), as well as a KSC satellite launch! Felt much longer than the 24-30 hours we were there!

"New Smyrna beach Best Western"
138shawnj, 18 Novembre 2016

Our stay at Best Western New Smyrna Beach was for both Business and pleasure. Our family of four stayed in a beach view suite which was comfortable and conveniently located. However, the in room dining accommodations were less than satisfactory. Room service and restaurant staff was unfriendly and rude, and the food was horrible. For the price of items offered, we expected a lot better quality of food and service. Cups were dirty, food was mostly grease and the hostess/server was extremely rude. Toiletries in the suite were below expectation, for the price paid for this room items and amenities should have been of better quality as well. Front desk reception is friendly and helpful. Room was clean and comfortable. If they improved on a few minor things I'd recommend this hotel to family friends and coworkers.

"Wonderful visit"
Linda P, 17 Novembre 2016

Staff is very friendly, extremely helpful and professional. Housekeeping is excellent. View from the room is terrific! Really enjoyed seeing a large pod of dolphins swimming north. Hotel is convenient to restaurants and shopping. Highly recommend New Smyrna Beach as a vacation place

"Great stay!"
PizzaDAction, 12 Novembre 2016

Our room was on the fifth floor. Nice layout, good view of beach for a very reasonable price. Almost full size fridge, microwave, kitchen, large bathroom! Had fun in the ocean! Clean. We definitely could have stayed longer! Loved housekeeping staff!

"Very friendly, helpful, nice rooms too"
Mary M, 10 Novembre 2016

I went with a friend for a couple of days at the beach for some rest and relaxation. The staff from the moment we arrived were friendly and courteous. They called us when our room was ready. The room smelled like maybe someone had smoked in it at some point and that was really the only unpleasant thing I have to say about the whole experience. There was a separate living room area with a kitchenette and the room also had a great view. Kudos to the management at this particular Best Western. You have hired a great group of people!

"Maybe not the "Best" Western"
Dave P, 07 Novembre 2016

The room itself was fine. It was comfortable and well suited for a family of 4. However, there was a slight musty smell, I presume they had some water intrusion for Hurricane Matthew that came through last month. The hotel was full, but 1 elevator was broken all weekend, which made it a bit slow, but the hotel did give us a $10 breakfast voucher due to the elevator. The beds were on the soft side and I didn't sleep well.

"my east coast review from one that lives here"
Edward G, 07 Novembre 2016

Very nice place to enjoy the Atlantic Coast shore line for a romantic stay for couples, close to shopping, great sea food restaurants, great ocean view or a walk along the sand, a short drive to the Cape Canaveral space center and Orlando resorts.

"Right on the beach."
Carol V, 04 Novembre 2016

This is a nice hotel in a great location. Park your car. Everything you need is with on walking distance. Clean hotel with great views. Will stay there again. Restaurants across the street. Staff were helpful.

"Leisure with an awesome View!"
Lisa B, 02 Novembre 2016

Great getaway with excellent pricing clean beautiful rooms with an awesome View! Centrally located on the beach and near downtown with a great seafood resturant just a walk accross the parking lot. Staff is very attentive and area is very quiet. Great for families or a romantic getaway!

"Very nice and clean place right on the beach"
johnbabbitt2000, 02 Novembre 2016

My room had a refrigerator and anything you would need for a multi night stay. Nice small balcony overlooking the beach and ocean. The restaurant is clean and nice with good food. There is no bar and no smoking. Overall it was very clean and nice with a very pleasant and helpful staff.

"Our experience at BW"
Christie M, 25 Octobre 2016

Loved the ocean view from our balcony and, the separation of room and living room. I wish free breakfast was offered. The pool on the ocean is a great for kids and parents. I would certainly recommend this room to friends and family!

"Biketoberfest"
Kimberly P, 21 Octobre 2016

This is a great hotel to stay at when in the Daytona area! Right on the beach and so close to Daytona. The staff is really friendly and helpful. The rooms were clean, well maintained and well decorated. So much space and a beautiful view of the ocean. Great hotel if you are looking for a quite beach retreat, visiting Daytona for bike week, Biketoberfest or the Speedway.

"Perfect for Biketoberfest weekend"
Michpauz, 17 Octobre 2016

Loved the clean rooms and free breakfast Very nice staff and the most comfortable bed ..I enjoyed the location which was close to all the events in the south area away from main street crowds. Close to cabbage patch and beach area not far away.

"Nice Stay"
Shirley L, 16 Octobre 2016

Nice stay for the money. Love NewSmyrna Beach. Older hotel but good place to stay. Room was clean and the view was great. Staff was friendly. Would definitely stay there again. A little far from Daytona beach for biketoberfest but. The ride was nice

"Great Location!"
Stargate_dimensions, 10 Octobre 2016

The hotel was located right on the beach, offering spectacular views and easy access to the beach. It was also near nice restaurants and shopping within easy walking distance. The in-house restaurant provided an excellent breakfast with a view of the ocean.

"Right on the beach!"
Anthony C, 07 Octobre 2016

When we go to the beach we want to be on the beach with a full view of the ocean. This hotel delivers. We arrived late in the evening and after going to our room we found our view wasn't really the best so we requested to be moved to a room with a better view. Even through it was late the person on duty asked the security guard to take us to a couple of rooms so we could choose. We were able to change to a better view and really enjoyed our stay. The hotel has a restaurant which is also right on the beach. We only ate breakfast there but the food was good. They serve breakfast and lunch. The hotel is not new and is undergoing some renovation but is certainly adequate. Our room was clean and included a kitchenette. I will have to say that the couch was not comfortable to sit on but we spent little time watching tv or sitting in the room. Beach access is very convenient. We will definitely be back!

"Week Get Away"
Maggie1619, 07 Octobre 2016

I returned to this hotel because it is well located for a beach stay. Proximity to setting up on the beach for a day is great. Better is the distance to the Breakers which is North of Best Western - a trip we make twice a day. The rooms are basic but adequate. The front desk people have always been helpful and pleasant. I have been returning for years because the location allows me to walk the beach for meals and pleasure.

"Excellent"
U5922WCbarbaras, 05 Octobre 2016

Hotel was great, restaurant inside the hotel I would not recommend. There are many restaurants around the hotel that are amazing! Other then the restaurant inside the Hotel the staff was amazing and we will be back.

"High School Reunion"
Mzkiddy, 04 Octobre 2016

It's our favorite Beach and Hotel. This is the second times we've had our reunion there. Great location, clean rooms and comfortable. Just don't expect to sleep late, because the sun comes up and in the rooms like a shark. The blinds need to be thick curtains on the windows and doors. We hung the blanket at the door where there was no blinds at all on the first night.

"Very relaxing week"
Phil G, 04 Octobre 2016

We had an ocean front suite that was very spacious. The hotel was very clean and the staff was very nice and courteous. We were there for 7 nights and after the first night our floor was scheduled for the once a year deep cleaning so we ended up having the entire floor to ourselves for most of the week. Housekeeping was very nice and made sure each morning we had everything we needed. Restaurant was only so so but everything else was very nice.

"Drunk tank"
berrybrick, 03 Octobre 2016

Checked into this hotel last Friday and thought this was were I would spend the remaining 3 days of vacation. Room was large suite and great view of ocean. Unfortunately the walls of the hotel are paper thin and you can hear a pin drop in the hallway. About 1:30 in the morning all the drunks started rolling in laughing, singing and yelling. That went on until 4:00 AM. We complained to the front desk and they had no solutions. We then asked for a late checkout so that we could get some AM sleep..... "Oh no.....completely booked and we need the room". Actually not true......I checked as it was the off season and plenty of rooms available. (I live in Florida and plenty this time of year) They simply did not care to accommodate us nor did they really care. If you are a high school student wanting a great party house this is the place for you. If you want to sleep......go somewhere else.

"HS Reunion stay"
nanafuller, 03 Octobre 2016

The hotel is older but the rooms were clean and nicely appointed with refrigerators and microwaves and some had living rooms. The staff was quite friendly. The restaurant food was a good value and very tasty. The negative was that for a group, there was no lobby or meeting area for us to sit and chat, unless it was poolside. There was another group there, too, which got the poolside area, so we had to congregate among 2-3 rooms and in the hallway between them. Fortunately, one of the rooms had a living room, which helped.

"Nice Ocean views"
Deborah Dale M, 21 Septembre 2016

Just think about any room that is a 00; meaning we had 700 and you cannot open the door and just walk in.. you open the door and you are at a wall!! You must open the door all the way and then you can go in... not comfortable at all.

"Great place to stay "
Limo D, 19 Septembre 2016

Clean rooms awsome very nice staff will be back again .lots of clean towels great view of beach . Restaurant was good also close to Daytona beach area. If your going to race track this is the place to stay easy in and out .

"Our faviorte place on beach"
Ellen M, 17 Septembre 2016

Love this place we have family in this town so have stayed here many times over years . Love having frig and micro and separate rooms. I am handy capped and they got a bath stool for me to have in room. Very clean right on beach and I use a rolling walker which I can roil right out in water and have my feet in water to my knees.

"Complete satisfied"
111margaretl, 15 Septembre 2016

I have completed 2 out of 3 visits to New Smyrna Beach for Bob Ross Certification. I needed handicap accommodations, very satisfied I will be returning in Dec 2016 for another week. Everybody went out of their way to be helpful and since I have difficulty walking, it was most appreciated. .

"Overrated"
teresa m, 13 Septembre 2016

Somewhat overrated. Pool area needs improvements and is very small with too few chairs. Helpful, friendly staff. Beachfront and great location. Hotel is getting old and could use some updates. I would look prefer a nicer hotel, but not currently many hotel options beachfront in NSB.

"Best Westeren"
309margretb, 13 Septembre 2016

Stay here!! Great service and wonderful people! I had the BEST time!! Everything was CLEAN, staff was so very helpful. what ever I needed they brought me!! I can't say enough about how amazing this hotel was and I was just blown away about how clean it is.

"Last Minute Getaway"
N6916JJelizabethg, 12 Septembre 2016

Never stayed at a BW before, but this was a great first experience. The rooms are spacious and clean. Easy access to the beach, and close to downtown activities. I would definitely recommend it if you're going to New Smyrna Beach for the weekend!

"Pleasantly surprised"
SweeneyinKY, 10 Septembre 2016

We had never been to New Smyrna before and were pleasantly surprised with both the hotel and the beach! Everyone at this hotel was very friendly. We drove through the night and got to the hotel very early (7:30 am) and they were able to check us in (probably helped that we were there in an off season). The rooms were like little condos and were clean. They provide pool/beach towels which is very convenient. The hotel is right on the beach and we loved the location. There was a food truck that also rented chairs, umbrellas, and boogie boards right in front of the hotel in case you don't want to (or can't) carry a bunch to the beach. Only negative was that the tub wouldn't drain very well and parking can be difficult.

"So Much Better Than Anticipated"
Robert G, 08 Septembre 2016

During the Labor Day Holiday, my wife and I drove over to New Smyrna Beach looking at the prospects of finding somewhere to stay and spend a couple of days at the beach after the holiday rush. It is only about an hour drive from our home in Oviedo and New Smyrna is one of our favorite beaches. After finding decent Tripadvisor reviews on this hotel, we stopped there first to scout out the property. We spoke with a desk clerk named Deanna and told her that we were thinking about a brief stay later on in the week. She was amazing! She ended up giving us a greater rate than we were able to find online and a room location that couldn't be beat. She was very personable and this hotel could not have a better ambassador than Deanna. We made our reservation on the spot and returned later in the week. Our stay couldn't be better. The hotel is a relatively small hotel with a quiet feel. Our room was exactly as she described, facing the beach and the ocean with a comfortable balcony. The room was clean, updated with a roomy bathroom, kitchenette and comfortable king size bed. The carpet and furniture looked new as well. We often stay at four and five star rated hotels so I was a bit unsure of what to expect with a Best Western. In essence, I enjoyed this stay better than some of the much pricier ones we've stayed at in the past. Loved the beach especially the sunset walks after dinner. We ate in the restaurant for breakfast on our checkout day. Good breakfast at reasonable prices. $5.95 for two eggs, two pancakes and bacon or sausage. However the coffee at $2.00 was a bit pricy. But..the lobby serves complimentary coffee all day. The pool was just okay but we stayed on the beach and didn't use the pool. It was clean and well kept but just didn't look too inviting in my opinion. Just one critique though...some of the younger desk clerks didn't seem friendly or hospitable. For example, I saw a guest ask for change for a five dollar bill. The clerk, without saying a word or giving a smile, counted out five dollars and handed it to him. He seemed uncomfortable and told her it was for the soft drink machine. I think some of the desk clerks can take some lessons from Deanna. All in all, this hotel is a "find" and we will definitely be returning. Our stay was invigorating, relaxing and we loved the accommodations. Great job Best Western!

"Mom"
Peggy K, 07 Septembre 2016

Loved it will definitely go back roomy clean ocean view balcony kitchen seperate bedroom the restaurant was great nice view short walk to beach friendly staff easy access to other restaurants free parking

"Wish we could have stayed longer!"
CarlaElaine, 06 Septembre 2016

Thank you for accommodating us at the last minute after a disaster of a check-in at a neighboring property. We only wish that we could have stayed longer. Large rooms, great views, perfect location! Love the layout of the rooms.

"Great place to stay"
Twingirlfl, 06 Septembre 2016

The staff went above and beyond. Even though it was a busy holiday weekend and everyone we dealt with always had a smile and made sure to say hello and asked if there was there anything they could do to assist. Even though it was a rainy weekend, we still enjoyed our stay. We will be back.

"Staff is excellent, very nice room"
Erick K, 04 Septembre 2016

We spent 2 days at this hotel Friday 9/2/16 and Saturday 9/3/16 for my best friend's mother's birthday and it was superb. The hotel is clean, the staff is excellent. Everyone at the front desk was a lot of fun and friendly. Steve in maintenance actually took the time to blow up our pool raft. Thank you Steve!!! That was service!! The room was spacious, the view was fantastic overlooking the ocean and NSB. Absolutely loved it. I wish we could have stayed another week.

"We will be back!"
DunedinDale, 04 Septembre 2016

We enjoyed a wonderful week in New Smyrna Beach despite some gloomy weather. The hotel was the highlight. Our 7th floor oceanfront suite offered amazing beach views from 2 balconies. The room was very comfortable with plenty of space. The entire staff was very professional, helpful, and friendly. Small problems (one TV was too dark to watch, and replaced within minutes) were dealt with quickly. The location was as good as it gets... literally just feet from the beach. There is plenty of dining and shopping nearby. The Best Western offers something for everyone, it is was very hard to leave at the end of our stay... but we will be back!

"family weekend at the beach"
BEE199329556, 02 Septembre 2016

This hotel is directly on the beach with a balcony facing the ocean/ shore line. The view from our 5th floor suite was awesome. The restaurant on site was a perfect choice for breakfast and lunch. Decent seafood/bars walk-able right across the street. The one issue with this hotel was air quality.... the air was musty/moldy smelling, especially within the bedroom area. Opening the balcony door to allow fresh air in helped, but once the door was closed and AC was back on the smell was back. I would not stay here again because of the poor air quality.... some updating/vent cleaning, carpet removal may well solve this issue.

"A gem of a hotel"
patravelmom93, 01 Septembre 2016

We stayed at the BW after deciding last minute to visit NSB for the weekend and couldn't find a condo willing to rent to us for just 2 days. This hotel makes me reconsider even attempting to rent a condo for our next visit to NSB. This is a pretty sizeable property with a small hotel feel. All of the employees from check-in to housekeeping to maintenance were friendly and willing to help. You can't beat the location of this hotel with it's direct beach access and free parking for guests. There was a semi-rowdy group partying poolside while we were there but they didn't really disturb any of the other guests. Rooms were clean and air conditioning was working very well during our stay when it reached the mid 90's each day. So many great restaurants nearby and close enough to Flagler Avenue to visit but far enough away from the noise and traffic. Every room has a balcony with a view of the ocean which is great for morning coffee or just for sitting outside at night to listen to the ocean.

"Summer "
Luis P, 26 Août 2016

This was a nice stay that am definitely giving a chance to stay one more time. The pool was so great by the ocean and breakfast restaurant is located just within the hotel. What a delicious treat. I would definitely recommend this place is a great stay for a family or friends to enjoy the new Smyrna beach.

"Perfect"
Kwjudi, 25 Août 2016

Great hotel. Walking distance to bars, restaurants, beach with comfortable, quiet rooms. The atmosphere was lively with kids and families, but not overwhelming with noise. The balcony overlooking the beach was awesome and the kitchenette mant you didn't have to go out for every snack or drink.

"Clean quality hotel right on the beach"
Jprefontaine, 24 Août 2016

There are very few hotels in New Smyrna Beach. NSB to me is a tiny little surf town where the majority of all buildings are 1-2 storey tops. This town is filled with Character, old ice cream shops and funky pubs and shops. I was only there for one night passing through for business. I was able to go for a long walk/ run on the beach in the morning and at the end of my day. There were a ton of restaurants and fun little shops all within walking distance. The pool was average but when you have the ocean who needs a pool anyways. The room was clean, bed was comfortable, and staff were very kind. I had an ocean view and there was a little kitchenette. Recommend it for sure.

"Great quality hotel on the beach!!"
mchernats, 23 Août 2016

My friends came into town so we got the 2br suite and it was wonderful!! Location is great, room was clean, staff was excellent (especially Johanna). The only thing I would like to see is that they put a floor plan on their site so you can be sure in advance of the layout. This worked out perfectly with 2 separate bedrooms, living area and kitchen plus a balcony over the ocean. Beautiful!! My friends are already talking about a return trip. It was a great experience and I will return!!

"On the ocean"
Bruce G, 22 Août 2016

Best thing,on the ocean.they have gone thru some personal changes.i liked it much better when the old personal was there.the new personal are not as friendly and helpful.the former general manager took time to make sure all his guests were happy.

"Nice beach view"
Alexander S, 18 Août 2016

Great view of the beach, comfortable room, good sized w/kitchenette. Bathroom and a/c seem to be ready for updates. No breakfast included in room rate, but they do have a restaurant on-site on the 2nd floor. Pool and fitness facility on-site.

"SLIPPERY CONDITIONS ON BALCONY"
Jez1234, 17 Août 2016

The hotel itself was fine except for the strong odor of B.O. in the lobby and elevators. The problem I had with the room was the leaking A/C unit onto the balcony. There was a buildup of mold and crud where it was leaking. I ended up slipping on the crud where it was leaking across the entire balcony and went down hard on my knee. When staff was informed shortly later, they said they would take a report and take care of the situation. 2 days later when we left, still no fix and I was never asked about the condition of my knee. 6 days later, I'm walking slowly with a brace on my knee. What a way to ruin a trip where the small town is meant for walking.

"Quick getaway"
Teresa B, 10 Août 2016

This Hotel was very nice and convenient to everything. Staff was very Friendly and property was very clean. We had a great ocean view room , with a kitchenette and separate bedroom.The pool was small but we still enjoyed it, walk right on to beach.One thing I would recommend is to put blinds on door leading to balcony. Other then that we would stay here again.

"Florida's finest getaway..."
Rick H, 09 Août 2016

The best beach in Florida, I enjoy just getting away for the weekend away from the city, beautiful views from the room, great places for dining with in walking distance, clean beaches far and wide to enjoy.

"great view"
maugeri22, 08 Août 2016

We stayed in an oceanfront king room with kitchenette. The room was very clean and updated. The staff was very pleasant and helpful. The room had plenty of counter space in the bathroom and was well stocked with towels. The room had plenty of room for a king bed, tv stand and small breakfast table, still with plenty of room to walk around in. We had a private balcony that overlooked the ocean and was an absolutely beautiful place to have coffee in the morning and watch and listen to the ocean. Would definitely make a return trip to.

"Great Hotel"
Charles W, 06 Août 2016

Second time we have stayed here, wonderful folks, great location, price, and really well kept property. Plan to stay here at least once a year for a little r&r every time we can come to the beach. A+ rating, in my book!

"An ugly concrete fortress of mold and mildew."
David M, 05 Août 2016

Where do I start? This may well be the ugliest hotel that I've ever seen. It is devoid of charm. It looks like the prison in downtown Los Angeles (though not as nice). Hideous cell phone towers cover the top of this brutalist structure. The smell of mildew is everywhere, and black mold lines the showers. The bed sheets are cheap. The whole place is unpleasant. Forget using your balcony, there's a huge air conditioner exhaust blower placed on each one. On the upside, the rooms are large with full kitchenettes, so if you want to pile a ton of people in one room and save money, I guess you might consider this place. And it is on the beach.

"Great Place to Stay"
Wendy G, 05 Août 2016

The Best Western in New Smyrna Beach, Florida was very nice. The rooms were clean the staff was friendly. We would definitely stay there again and it is right on the beach! It is an older hotel but very well kept.

"Nice beachside hotel - but a bit overpriced"
Ib Nederskov L, 30 Juillet 2016

Nice beachside hotel, but a bit overpriced in our opinion. A few issues concerning stains on bed linen - which the staff very quickly corrected - and a dirty, sticky bathroom floor (which we cleaned ourselves because that was the most expedient solution). The maid explained that there had been extremely busy the day before and that this was the reason for the mistakes made (not enough time for quality assurance). Staff generally friendly, but the check-in was a bit like being talked down to by a head school master! Compared to the other beachside hotels in the area, BW is not the most expensive, but since the breakfast is not included, it is not cheap either. The beach is public and fills up with non-hotel guests, but you should be able to find spots. Water is brown with algae - careful not to swallow due to toxins which will give you the runs, headaches and maybe other more serious aliments. We had a two double beds room with an adjoining living room. Couch had many stains. Bedroom is boxed in inside the apartment and does not have windows to the outside. The air conditioner had a ceiling outlet vent just outside the bedroom door so we could keep the bedroom cool, but not if we closed the bedroom door - then the bedroom would become like an oven with no fresh air. Not an ideal solution - the architect probably never stayed in a room like this. Rooms are equipped with sink, microwave, refrigerator with frost-box, and had plates, cups, and a set of cutlery for four. There was even a cute little bottle of dish washing soap, and a couple of days later a dish towel and rag appeared (probably forgot to provide initially). All rooms have sea-view and a balcony, but we were on the side of the hotel, so balconies from rooms in front and above ours could look straight into our living room as there were no curtains for the balcony door so no privacy at night! As we found out in all hotels we stayed over a 5 weeks period, this hotel could not provide cold tap water from the sinks. It always stayed lukewarm, which is a health risk as bacteria can grow in the pipes, and just really gross when brushing teeth. All in all, this is an average hotel with a great location.

"Great location & hotel"
Marianne K, 29 Juillet 2016

Was only here for one night, traveling on business. This is a great gem, right on the beach and quite affordable. Accommodations were surprisingly nice. Each room has a private balcony, bonus! I stayed in a 1 bedroom suite (not sure if all the rooms are) but it was nice, clean & spacious. Want to come back and stay here & play!

"Great Deal That Did the Job"
Mary W, 27 Juillet 2016

My family of five stayed in a one bedroom suite and only paid $135.00 a night with our AAA discount. You can't beat that price for right on the beach. When we arrived we needed a toaster in our room and the toilet fixed. Both were taken care of immediately. The room was clean with a beautiful view. My only suggestion would be to have mirrors in other rooms than the bathroom. I have three teenage daughters, so that would have been helpful. I would definitely recommend The Best Western, and we will return.

"Best Western New Smyrna Beach"
AMGlazer, 26 Juillet 2016

I cannot say enough about the cleanliness, courtesy of staff, our housekeeper (Vera) and the quite, relaxing atmosphere of this hotel! I always check for cleanliness before beginning to unpack. I have (in other hotels) asked to have my room changed for mold issues or cleanliness issues. Also, mold problems exist very often in the A/C filters. Our room was impeccable!! NO issues at all!!

"New Smyrna Beach Getaway"
TampaMom005, 25 Juillet 2016

Large rooms all with ocean view. Rooms sleep 6 people with a private balcony and kitchenette. Right on the water. There is a Publix in walking distance. Nice clean beach. Pool is a bit small but again right on the ocean. There is a restaurant where you can eat breakfast but we brought our own and had in the room.

"Excellent stay at Best Western Hotel"
Rose S, 25 Juillet 2016

My family & I had a wonderful stay at Best Western in New Smyrna Beach, FL. We were celebrating my daughter's 18th birthday. The staff were very friendly & accommodating. The hotel is in a perfect location on the beach. The beds were very comfortable.

"honest & over an beyond"
marieodare, 24 Juillet 2016

when booking months in advance they went over and beyond ! then when i lost a very expensive item they hunted hi & low and returned it !!!! THANK YOU TO ALL THE STAFF ,,,, SEE yall soon i have been talk wonderful about this hotel ever since >

"Great Staff, Great Views, close to everything beach"
Ron K, 24 Juillet 2016

The lobby is crowded, but from that point on this Best Western has a staff to please, even when busy. Deanna, Debra, Beatriz and Linda all added to a welcome experience. The views from the rooms are good to outstanding....you are walking or short drive from some excellent restaurants be it for breakfast, lunch or dinner.

"beach time"
6271111, 23 Juillet 2016

Great location,beach front hotel.Close to all types of businesses bars etc.Rooms face the ocean and a terrific beach.The hotel is very clean and rooms clean and well equipped,I will definitely stay here again!

"Wonderful!"
Micki M, 23 Juillet 2016

We just got back from New Smyrna beach. We always stay here and each time it gets better and better. Our room was clean and the people that work there are accommodating and very friendly. Also needed help with lost and found when we returned, and Debra was most helpful over the phone. We will definitely stay here again!

"Lovely place!"
jeg73160, 20 Juillet 2016

The staff go out of their way to make you feel comfortable. The room/suite I stayed in was clean and well appointed with refrigerator, microwave, coffee maker, hair dryer, iron & ironing board, as well as LOVELY comforters on the beds. It was a lot like sleeping on a cloud. The small balcony was a nice touch so I could work my way into relaxing for the evening before heading out on the town with others that were there for the same meeting.

"Beach birthday get away."
robinfrancesd, 19 Juillet 2016

Take it or leave it. Our room was not ready at check in time. We had to wait an hour before it was done. The rooms were clean but not well stocked with toiletries. Their idea of a kitchenette is different than mine. Microwave no cook top. Rooms have balconies on side of the building sort of facing the ocean? The beach is beautiful and surrounding town quintessential tiny beach town. Love New Symrna Beach just think this property is overrated.

"Pleasantly surprised"
janem818, 19 Juillet 2016

The hotel did not appear that great from the outside - however inside was awesome! The room was huge. It's the only hotel on the beach in New Smyrna Beach and i highly recommend it. The beds were comfortable and there is a suite/kitchen area. The rate was reasonable. The balcony was nice and big and you could sit out at it and enjoy the beach view.

"Excellent front desk"
M5300JWgregs, 18 Juillet 2016

We spend a couple of nights a year here in New Smyrna Beach and are always are impressed with the front desk staff. They go above and beyond to make your stay enjoyable. The hotel is steps from the beach and offers a mini-kitchen for light snacking. The restaurant is great for breakfast and has a wonderful lunch menu and the view can't be beat!

"Fantastic stay"
Bridget D, 18 Juillet 2016

Room was clean, nicely kept, and we will definitely return! The view was perfect. The room was large and the beds were separated from the sitting area. The ocean and pool were easily accessible from the rooms. Lots of restaurants to choose from. The breakfast from the hotel restaurant was very good. Great value!

"business then pleasure!"
Candice C, 18 Juillet 2016

This Best Western is in a prime location and incredible ocean views with amazing staff! We stayed 3 different times within one month...first 2 times for work then returned a 3rd time for pleasure because it was so great!

"On the beach"
Stephen M, 17 Juillet 2016

I have stayed here three times this year. The staff is really good. They have plenty of info on things to do and restaurants to eat at. I love the pool. We were there before check in and were given a parking pass so we could use beach and pool. We will be back.

"On the beach "
Ayenna G, 17 Juillet 2016

The staff was nice, clean facility, located in a nice area that is not too congested. Short drive to other beaches and entertainment (Orlando) would definitely recommend for quiet get-away . Great access to the beach which was just as nice. Plenty of dining options near by and grocery stores.

"Beautiful place to relax and unwind!"
goldwinggirl, 16 Juillet 2016

Love New Smyrna Beach! Spent 3 nights here and really enjoyed our stay. Room was spacious and comfortable with nice Oceanview balcony. Having a kitchenette with full sized refrigerator was nice. All.staff was pleasant and helpful. Restaurant on Premises but we did not use. Pool was small with limited chairs so we brought our own and sat on beach. Too many kids in pool anyway. There is some underground parking which keeps car more protected. Complimentary coffee. Some restaurants within walking distance. All in all a great place to stay directly on beach.

"Hotel was great"
eur0peantraveller10, 14 Juillet 2016

We had the most front room of the hotel with two balconies, it was fantastic. My wife had breakfast the first day and had no complaints, so it must have been fine. This a nice place to stay and it close to everything without the stress of Flagler Ave., which can be very difficult and heavy traffic.

"Nice Beachfront hotel"
Efitz2014, 13 Juillet 2016

Stayed here for my high school reunion and was pleasantly surprised. Rooms were upgraded, very comfortable bed, and all ocean view rooms. Enjoyed breakfast at small oceanfront restaurant on the second floor. The only thing that could have been better was the very small pool. It didn't really matter since the ocean was just steps away.

"Great Beach"
jlmcclendon, 13 Juillet 2016

This is my fourth time enjoying New Smyrna Beach, and my first time at Best Western. Debra a extremely nice lady behind the counter was so helpful in so many ways. The rooms are designed in such away that everyone gets a very nice ocean/beach view. The higher up you are the nicer the view in my opinion. Plus rooms with higher numbers 311, 411 instead of 301 or 401 are closer to the ocean/beach. I would definitely stay at Best Western the next time my family and I go to New Smyrna Beach.

"Trip to beach"
HeavenC67, 10 Juillet 2016

We always stay here when in new Smyrna. The give discounts when you are here for any Bob Ross class or certification. All the rooms have separate bedroom area and balconies. It is a non smoking hotel. Great views of the ocean. Staff is very friendly. Rooms are clean. Have fridge and microwave in room. Great location...

"Family Vacation 2016 "
love2travelw2gals, 10 Juillet 2016

This is or second stay at this hotel. We chose here for vacation after a one night stay in October, we just couldn't help but to come back. Our maids treated us well, room was clean, checked in slightly before 4pm & we throughly enjoyed our stay. We had a 2 bedroom suite with 3 double beds & a pull out sofa. It was clean, comfy & had a wonderful view. Only thing we didn't like was that there wasn't a stove. Their webpage & my reaver stood said "kitchenette" which means an area to prepare & cook food...a microwave & fridge doesn't really constitute food perpetration. Yes, full cabinets & a counter helps but without a stove, it's a little tough. We made due without though... We slick def stay here again. We love the area!

"Great value"
838raul, 09 Juillet 2016

Room was spacious and very clean. Beds were comfortable and the AC worked awesome. The staff from the beginning were very inviting and gave great restaurant recommendations. We will be back and stay much longer.

"Great Breakfast"
Richard E, 08 Juillet 2016

The restaurant is on the second floor and one wall is all glass, giving a great view of the beach and the sunrise. We were the first guests of the morning. Micky, our server was bright and cheerful. On the recommendation of my friend, I ordered the corn beef hash and eggs. The eggs were cooked as ordered, the breakfast potatoes were well done and the wheat toast was thick sliced and had a texture like you usually find only in a multi grain. All were very tasty. The corn beef hash was the highlight of the morning. To a high quality corn beef hash they added a small amount of onion, jalapeño, and corn. Not enough of any of them to diminish or overpower the corn beef hash, but just enough to enhance the flavor make the corn beef hash something special. Micky remained attentive throughout the meal and kept our coffee replenished. The pricing was more moderate than is often found in hotel restaurants. Overall, an outstanding breakfast.

"Amazing views"
Jacqueline R, 08 Juillet 2016

This is my second time staying at this hotel within 3 months. Each room has an ocean view, a kitchenette and comfortable beds There is also a microwave and a full size fridge. You can buy groceries and bring them to the hotel to save a little money on eating out. You can see the sun rise...pretty awesome! If you need to get away and distress, you can sit out in the balcony and look at the ocean.

"Theft and Courtesy"
Ann T, 06 Juillet 2016

Checkin manager was rude and rooms were not ready on time! Check in time is 4pm room not ready till close to 5:30pm. They stole jewelry from room and there are no safes to use! The view to the beach was very nice from balcony and the beach was very nicely kept and clean. Pool is a little small.

"Fun!"
Julia S, 06 Juillet 2016

The hotel can be perfect for a group of friends or families. The rooms are spacious! I felt like everyone had room to move around freely. The hotel is directly on the beach. We had more of a side view of the ocean but it was beautiful. The balcony was small but we didn't actually go out there too much. The room was clean in all aspects - beds, kitchen, bathroom. The carpeting could probably use some replacing or better cleaning and made a few pairs of socks dirty. I loved it here and I can't wait to go back! On the 8th floor not a lot of noise from anywhere just nice and quiet. A note *check in is at 4 and we arrived at 3:15 and our room wasn't ready. We waited and the front desk was super nice and kept us updated on our room. Parking isn't that great either. People park there to go to the beach so it's constantly full.

"Beach perfect"
Janet A, 03 Juillet 2016

Have stayed in past and it is an easy beach hotel. Pro: walk onto the beach,large rooms, nice restaurant and very pleasant staff. Cons: need new beds and pillows, very moldy stale air something as simple as an air filter or dehumidifier would be great. If you have allergies think somewhere else.Manger said she would look into it but that was already day past reporting it. All the staff were friendly and pleasant. As I said it is an easy beach vacation great eating establishments in area.

"Great for families"
Jennifer B, 03 Juillet 2016

My husband stayed here with our two teenagers. It was wonderful to be able to walk right onto the beach and come back and forth for lunch or to take a break. We really loved the complimentary beach towels. The view was fantastic! I would highly recommend staying here. It is convenient to the beach and town.

"Great place for families!"
Lizbeth W, 30 Juin 2016

My family of four enjoyed an impromptu two day visit to New Smyrna and were very pleased with all the accommodations we were offered. Great views, easy walking distance to many places (including Publix) and a very clean room. The refrigerator was perfect for breakfast and lunch food as well as any leftovers from eating out. We will definitely return. The only thing to bring besides whatever food you want is napkins and paper towels. A dish cloth and rag are provided to wash dishes but I'll bring paper products next time.

"The best hotel to stay in New Symrna Beach"
cpwtrip, 29 Juin 2016

This hotel is located in a good location. You have free parking and many stores, restaurants and convenience are close by. We had a microwave and mini fridge. It does not hold much so if you are a family I would suggest a cooler. The bedroom, bathroom and living area are all separate and makes it extra nice. Our room was very clean, the AC worked well (important staying on a hot beach) and they offer a small on site restaurant. Tip: Bring your own beach chairs, umbrella. $40 to rent for one day! Also, cars are allowed on this beach. If you have young ones you must keep a close eye on them. Lifeguards though distant are a plus. We visited on a weekend before school was out.

"Best of the best"
laurels308, 27 Juin 2016

Love this place !! nice balconies! Spent time with family. Will be back next month. Had a great time .. Enjoyed everything. Right on beach, easy access.. Beds were excellant. Big rooms. It would have been nice if they had breakfast included. even continental, coffee and muffins

"Great Hotel & Location to Enjoy the Beach"
Elizabeth H, 27 Juin 2016

The BW New Smyrna was a great choice for us to enjoy a girls vacation at the beach. Each room had a view of the beach, there was quick access to the beach, the rooms were clean, the kitchenette area was nice, the staff was very friendly. There were a variety of local restaurants with some good food available. There was not much to do in the immediate area - but for us it was OK since we went to enjoy the beach. However, Daytona is just a 30 minute drive. Call the hotel directly if online reservations are booked - we were able to get rooms.

"This hotel review would be higher ( but the owner gets a 0 on a scale of 1-10)."
CaptainBill1, 24 Juin 2016

Tried to check in at 4PM this weekend but was told that there was a power failure for 45 minutes which put the cleaning staff behind. (Several other clients had been waiting there for a few hours and all agreed the power was only out for 10 to 15 minutes. The front desk check in area was a total disaster. There were two employees trying to handle the upset crowd at the front desk (they were trying their best). Several people wanted to speak with the manager to discuss their issue (one group had a wedding to attend at 6PM that night and could not get in their room);. Each time one of the associates went into the back room to speak to the manager, he or she refused to come out and try to difuse the situation. The owner of this place is a total disgrace to the Best Western Brand and should not be associated with them. He or she (don't know since they were afraid to come out of the back room) did nothing to help their poor associates handle the paying customers at the front desk. When one client complained again, the associate went back into the office again and came out and told him that the manager said he could have a refund and go somewhere else. Everyone at that hotel should have gone somewhere else but it was a busy weekend and the other places in town were booked (probably why the owner didn't care about their customers.). There was also an elevator that was not functioning and EMS was on site to handle an issue with a customer in one of the rooms but at no time was there ever any management there to handle the issues. What a shame that such a nice hotel on the beach would have such poor ownership. I know several customers were contacting corporate to complain but the manager in question said they were the owners so basically, too bad for you, the paying customer.

"Great hotel! Love NSB!"
thebkworm, 23 Juin 2016

Well run BW, friendly staff. They staff cares that you are enjoying your stay! Housekeeping needs a little help in the speed of their cleaning & turn over of the rooms BUT they are so friendly & kind it's hard to be unhappy about this... ??. Kitchenettes do not have a stove/oven but do have microwaves, sink, basic dishes/cutlery and a bigger fridge. We had a great stay! Quiet family hotel!

"Quick beach vacation "
Amanda B, 22 Juin 2016

The hotel was very clean. Housekeeping was very generous and whatever we needed they got for us. I wish there were more seats available pool side, but other than that we really had a great time. Perfect pricing, perfect rooms, perfect vacation!

"Very Good"
Brittany B, 19 Juin 2016

This facility was very lovely. It was very cleaned and the view of the ocean is amazing! The only problem we had with it, was the hours of the restaurant (which was 7 am to 3 pm), the hours of the room service, which were the same as the restaurant. We were on our honeymoon and wanted room services later in the day and it was not available. Another thing was that they were paving the parking lot for the whole week we were there. We had to park in the parking lot under the facility- which they have pillars that are very close to your car when you park. Also the cleaning ladies only cleaned our room once, and it was while we were in there because they did not have the staff and she was very behind. She was very nice about it and apologized several times! We drove for 17 hours and we got there earlier than we thought. They went above and beyond to get us a room as quick as they could. Everyone was very friendly. It is definitely a place to stay.

"Perfect"
samurai-sushi-sake, 15 Juin 2016

I have been going to this hotel since before it was a Best Western, due to its perfect location. Best Western has upped the experience with great hospitality and I enjoy the stay even more. The staff was friendly and accommodation. Very large spacious rooms. Everything you need is within walking distance, beach, restaurants, bars, shopping and downtown on Fleglar St.

"Exceeded Expectations"
jmarie2015, 13 Juin 2016

Three of us stayed here to attend our 40th class reunion. We booked a 1 bedroom suite and I must say that this place exceeded our expectations. The rooms were spacious; there were 2 double beds, a separate living area with a pull out sofa and a small kitchenette that was well equipped. We could have easily added a fourth person and not feel crowded. Everything was clean and fresh, the decor was beautiful and the oceanfront view was all we could ask for. The pool was amazing--my grand-kids would have loved it; and the bonus was we could walk out the hotel and be on the beach in minutes. We were also in walking distance to Flagler Avenue which is the main street for shopping and restaurants. I live about 30 minutes away, this is definitely on my list as a weekend getaway.

"Loved My Stay"
Gena B, 13 Juin 2016

Wonderful place to stay for vacation, conference or get together. I feel they need to staff a few more people due to the high demand for lodging. I was very impressed with the staff that was on hand that had to tackle many issues and wear many hats. Restaurant was fantastic but only open for breakfast and lunch. Wish they had dinner and room service but there are many places nearby to choose from. We were there for a class reunion and had a blast. Hotel was very accommodating.

"Family Weekend"
jkking059, 05 Juin 2016

Our second time staying here. This is the best lay out of any hotel I've stayed in. Very function for families with children. Great friendly staff, clean grounds, lobby and rooms. We will definitely be back!

"LOCATION!"
gram777, 05 Juin 2016

You can't ask for a better location. Directly on the beach. Our room #315 was large and clean . . . Comfortable bed, kitchenette. Although the hotel was jammed full, once in room we did not hear any noise. GREAT: The balcony in this room is situated so that you look directly at the beach (sunrise!), you can also turn to the left and see a lovely sunset! TIP: If you are facing the hotel, walk to the left side for an easy cut through path to the beach. NOT SO GOOD: What looked like a zillion people were crammed into the small pool. The deck was equally packed. If you are like me this won't appeal to you, but if you enjoy throngs of people and crowds it won't bother you. (Beach pretty crowded as well.) I recommend this hotel.

"Always My New Smyrna Choice"
PAMPMS, 01 Juin 2016

I have stayed in this hotel many times over the years and have never once had a problem.... It is always the first place I check to book a room. Every room has an ocean view which is a huge plus!!! It also provides a kitchen area which is nice because you have a place to store water or any leftovers from eating out. There isn't a stove but there is a microwave to heat things up. My favorite 2 things are the beds and the balcony. The beds are extremely comfortable!! The balcony is private and big and provides a beautiful to take in the sunrise or enjoy the evening after a long day on the beach.

"Great view and very good staff"
mmob100, 30 Mai 2016

Spent one night here arriving without a reservation on a busy Friday night. Got one of the last rooms and were very content. We were on the 8th floor and the view was fabulous. The room (and I think this may be true of many/all was a suite in a sort of long and narrow configuration: Enter a small hall with bathroom to the right and then bedroom. Beds were not queens but doubles but very comfortable and well made up. Then down a few steps to the living area with full refrigerator, seating and door to the balcony. There was a window between the bedroom and the living room which seemed odd at first but without that the bedroom would have had no daylight!! And there was a blind that could be closed. Staff were all very helpful. We had breakfast (not included) in the restaurant and it was very good. the beach is fabulous and the ability to drive your car on the beach would be great for families with a lot of beach paraphernalia. We liked the hotel and New Smyrma a lot and would recommend both.

"Great Place For a Beach Getaway"
Sunni R, 24 Mai 2016

My family enjoyed our stay at this location. We had a great view of the ocean. Our room was clean and well equipped. We enjoyed the separate living area. The restaurant was nice. All staff that we encountered were friendly and helpful.

"GREAT STAY"
Lisa P, 23 Mai 2016

Best Western was able to accommodate a room when originally advised they were none available via online contact. One phone call to Kyle at the front desk made everything work out at an amazing hotel with an affordable rate. Bed and sheets were awesome also. Great Stay!!!

"First Outing after Major Surgery"
Judy N, 21 Mai 2016

My husband had major surgery one year ago and this was our first pleasure trip since that time. Everything was perfect and we had an amazing stay and some much needed time away from home, Location convenient and close enough to home in case we need to get back quickly.

"Silver lining of our quick business trip!"
Jennifer D, 19 Mai 2016

We flew one-way into Orlando from Cincinnati to purchase a company vehicle in New Smyrna. Arrived in town about midnight and found this Best Western. Got a room with no problem on a Tuesday night. The room was spacious and way more than expected. there was a large bathroom with double sinks, go down a couple steps to a kitchen/family room area with full fridge and microwave. dishes and silverware for 4 in the cabinet. a couch and a table with 2 chairs. flat screen tv in kitchen area. next to the bathroom is a separate bedroom with a closet. and also a large window that opens/closes in the bedroom with blinds with a view of the ocean thru the balcony door. flat screen tv in bedroom also. the balcony had 2 chairs and a small table. just a few hundred feet from the ocean. Ordered room service for breakfast. Absolutely delicious, hot and fast. coke vending machines and coin-op washer and dryer on each floor. there is an outdoor pool but we did not check it out. the hotel seemed to be fixing up the outside for busy season. parking was convenient. the entire hotel is non-smoking (including balconies). the one neat thing about new smyrna beach is that you can pay a $10/day fee to drive your vehicle on along the beach. they have marked lanes for cars and you can even park on the beach and set up your sunbathing spot with your hatchback or tailgate open. there are vendors that sell food on beach and vendors that rent chairs and umbrellas. seemed to be many restaurants in the area. the area is not too crowded, and very laid back. about 15 min drive to daytona beach area if you're looking for crowds. many places for kayak fishing nearby. early morning beach walking, bicycling on the beach seemed popular.

"Location, location, location"
brwerner, 18 Mai 2016

The location is right on the beach, great! Our room was a suite - oceanfront, with 2 rooms - one with a bed, tiny "kitchen", very small table and tv. Other room has a tv, sofa and chair with coffee table. Each room has a balcony with 2 chairs. Staff was pleasant and very good. Furniture is adequate, but some of it was worn and the table was too small for most anything. KItchenette had plates, silverware, microwave, small refrigerator with freezer and a sink. Towel & soap too.

"Couples retreat for 7"
6digityachtclub, 17 Mai 2016

Stayed here for two nights with 7 couples. It has far exceeded our expectation. The staff was super and did all they could to help. The mgr of the restaurant accommodated us for a big breakfast and the food was off the charts. For a best western we just could not believe it all. You can even enter on the beach by car right next door vs going to Flagler. The room was huge, perfect kitchen and view. Stay here you will be glad you did. Can't say enough, and a tiki bar is being built as we speak!

"Would select another hotel"
Michael G, 16 Mai 2016

Property in need of renovation. Room AC loud. Refrigerator in room loud. Slamming doors early and late loud. Bathroom could use update. Beautiful location on the beach. Small pool with little shade. Staff was pleasant and efficient.

"On the Beach"
Ronald R G, 14 Mai 2016

Courteous staff and very clean. Located centrally to shopping, restaurants tourist stuff. Parking was a little tight under the building. I recommend this hotel for anyone who wants a good experience. I love their brunch!

"Rushing us out "
Jeffrey J, 11 Mai 2016

They were in a big hurry for us to check out. Even after I had asked for a late check out. A hole 30" minutes. The room was a handicap room so no tub and the water went all over the floor. It was better when it was a Holiday Inn. I will look elsewhere next time I go to the beach.

"A great clean place to stay!!"
Candace B, 09 Mai 2016

The staff was very nice! The hotel and the room were very clean. The bed was very comfortable! This was one of the best hotels we have stayed at in a long time. We would definitely stay here again! And I would definitely recommend it to anyone who is traveling to the area. It was in a great quiet location.

"Nice property!"
SYKay2007, 08 Mai 2016

Nice property on the beach with small pool area that has lounge chairs and tables/chairs also. . All rooms are suites with separate bedroom, bathroom and sitting area. Staff was most helpful - from front desk to housekeeping. The only CON was the restaurant is only open 7 am to 3pm.

"Must stay hotel"
rastmus, 08 Mai 2016

the suites are wonderful. Private bedroom, great ocean view from your balcony. Full Kitchen with a fridge, Great Staff, room is clean neat, nice bathroom vanity everything we need for a stay in a hotel. Staff was great with directions and recommendations. We have stayed there several times and will go back for sure. This is only 35 miles from our home but it's so nice we drive up there and stay. You can drive your car right down on the beach and don't have to lug all your stuff with you. Great beach tiki bar just a short walk down the beach for lunch and drinks. Life is good at the Best Western in New Smyrna beach.

"loved the ocean view"
Sally W, 06 Mai 2016

We think this is a great hotel and will return next year. Some things could use a little updating, but everything else surpasses that. First, the staff was wonderful. I got advice on restaurants and local places. I was also told we could check out, but still use the pool and parking. That was great as we were just there for one night. The room had a full refrigerator, a microwave and dishes. It would make a good place to stay for a longer beach vacation. But the best was the view. We were on the fifth floor (of eight) and in the middle. We could see down the beach in both directions and, of course, straight ahead. I think all the rooms have a view. We also had a balcony. It was fantastic sitting there in the evening and next morning with coffee and enjoying the sights and sounds of the beach. We had breakfast at the hotel restaurant and were very pleased. There is a view of the ocean, a free paper and the food was really good. The hotel is close to a number of restaurants and things to do. Highly recommend this Best Western.

"Amazing sunrise"
Jacqueline R, 06 Mai 2016

This hotel has balconies that each face the ocean. If you need a little time to relax and just need to get away, your stay here is worth it. The balconies are private and you can sit there. Watch and hear the ocean it will be worth your stay. Also there are kitchenettes and separate living room space. Totally worth it. Will stay here again.

"Beach paradise"
JoJohnVic, 04 Mai 2016

Enjoyed a short but great stay in new Smyrna beach. Hotel was in the perfect location. Friendly staff and good amenities. Pool is spotless and beach had easy access. Walk to Flagler Ave and other dining options.

"Awesome stay and right on the Beach!!!"
mvecchi0, 03 Mai 2016

Got to the hotel early and they were very helpful and looking to please ( Especially the friendly lady from Mass. I can't remember her name) . was able to park onsite and go enjoy the beach for the day and then checked in later in the day. When I got to the room I was amazed!!! Not only was it huge & clean but the views were awesome. I immediately tried to book another night but it was all reserved. I was very happy with the location of the hotel, walking distance to shops on Flagger Ave and again its right on the beach!!! very happy and plan to come again and stay for longer.

"Very Pleased with the Best Western New Smyrna Beach"
ddad, 03 Mai 2016

Stayed at the Best Western NSB for 10 days in mid-April 2016. We can't say enough good things about this hotel. All we were looking for was a hotel on a beach with waves for body surfing at a reasonable price and we got so much more. Besides the outstanding level service from the staff, we loved the suite that gave us so much more space than the average hotel room for the same price. We were given a nice quiet room on the 8th floor with a wonderful view of the beach without even asking. The kitchenette came in very handy for breakfast and lunch. It had an apartment-sized refrigerator instead of the dorm sized fridges in most hotel rooms so we had plenty of room for groceries and beverages which saved us money on breakfast, lunch and drinks. The kitchen had cups, glasses, plates, bowls, butter knives, forks and spoons (4 each). It also had a single cup coffee maker with supplies, a microwave and a deep sink. There is an ice maker and soft drink vending machine on even numbered floors and a coin-op washer and drier on the odd number floors. Also free coffee 24/7 next to the front desk. It was nice to be able to take a cup on our way out to the beach in the morning. The pool area was very tidy. The people who came and went were friendly and polite, including some groups of students. The hotel is well situated close to many amenities. It's walk-able to Flagler Avenue, numerous restaurants, several package stores, Casey's bar with live music, a Walgreen's drug store, Beall's and Publix. It was our best hotel stay ever. We are making plans to return next year.

"Best views ever!"
K1871ZGwilliamc, 03 Mai 2016

When we arrived at night and entered the room, the drapes were open and we were looking at a large full moon over dark rolling waves. We turned on the lights and found a beautiful room and inviting bed. If this is you, do it!

"Super value, super suite and super views"
dcstep, 02 Mai 2016

We met three other couples for a couples-weekend at New Smyrna Beach, staying at the Best Western on the beach. We all had suites. The suites featured kitchenettes, king beds and a generous, separate seating area. There was one large balcony and a smaller balcony off the bedroom. The rooms were all clean and functional. (One couple had trouble with one of their AC units and it was very quickly replaced). Our room was on the 7th floor, offering a great view of the beach and pelicans flying by so close that you could almost touch them. We only ate one meal in the restaurant and enjoyed a good lunch, with good service. Those that ate breakfast went across the street for breakfast at Boston's, which had incredibly good breakfasts at bargain prices. Because we had four parties of two, we used the hotel's event booker, well in advance and received very good rates. I only give five-stars to really over the top hotels, so four-stars should be consider solid. Oh, almost forgot, cars are allowed on the beach. I thought nothing of this until some of my friends objected. I grew up in Florida with cars on the beach and actually attend a race on Ormand Beach in the early 1950s, before the super speedway was built. You'll either love it or hate it. Don't come here if you hate it. I've provided a picture for those that have never seen it. The picture is of the busiest day that we were there.

"Great stay"
ChristinaSW, 01 Mai 2016

The staff was super friendly, the room was very clean, the location was great! We really enjoyed our stay at this hotel and would highly recommend it to others. Room 815 has a terrific view of the beach!

"Staff great, rooms dated"
Stephen M, 01 Mai 2016

Hotel staff moved me to a different room as soon as I said room was to small. New room was twice the size at same price. Pool Excellent. Beach couldn't be any closer. Friend came by with kids and staff had no problem with them using pool, supervised. Balcony overlooking pool and beach. Great restaurants in area. Hotel restaurant good for regular breakfast and lunch, very good and inexpensive. I'll Be Back!

"Great Value/Great Service"
Darcy F, 29 Avril 2016

Everyone was helpful, room was awesome, will definitely stay again if I get back to his area. All rooms have view of the ocean, check in gave us many good options for dinner, went to one of their suggestions and was extremely happy

"Best on the beach"
Mike D, 28 Avril 2016

My wife and I use this hotel because of its location and design. It is near our favorite restaurant, "The Garlic", and all the balconies overlook the beach and ocean. It is clean, has been nicely updated and comfortable. In all dealings the staff have been friendly and professional.

"Old but well maintained"
Paul C, 24 Avril 2016

Nice hotel. Right on the beach. Great pool. Restaurant food and service so so. Had a nice ocean view room on 3rd floor. Lots of space. No full length mirror in room. No hot water on check out day. "Business center" consisted of a computer and a printer with minimal paper around the corner from the front desk. No chair. Convenient to a lot of areas/places to eat/shops, etc.

"Great service"
amurcon, 23 Avril 2016

I tried to make a reservation on line but all the rooms were reserved. I called the hotel and was able to make a last minute reservation for the next night. But unfortunately next day I became ill. I called the hotel to cancel my reservation but I was told that cancelation must be made a 24 hrs. in advance. After talking to a few hotel representatives the hotel manager Lynda, cancelled my reservation without penalty. I was very moved by her decision. Absolutely I will choose New Smyrna Best Western in a future. Thank you Lynda.

"Fantastic Weekend"
Susie V, 18 Avril 2016

This was my first stay at the Best Western New Smyrna Beach and I must say i was really surprised. The room far exceeded my expectations. The room was very spacious and clean with a great view of the pool and beach. We will be back!

"Nice hotel"
Michael H, 18 Avril 2016

Overall very pleasant, would recommend to friends and family. The size of the room and the bathroom was great. Bed had some of the best hotel pillows I've ever slept on. Downside was a really stubborn door to the balcony, and a weird light switch setup that made no sense whatsoever, as in there was a switch near the door that had to be on for the TV to work, and the electrical outlets for charging our phones was above the kitchen sink?

"very clean and great view!"
cherylk521, 17 Avril 2016

The hotel was very nice overall with a clean and comfortable room. The view from the balcony was wonderful! I felt very safe and that everything had been sanitized properly in this room. The staff was all very efficient and pleasant. We ate in the restaurant once and the food was excellent.

"Wedding Weekend"
mandsvonherbulis, 12 Avril 2016

I recently got married at Lake Ashby Farms in New Smyrna beach and had my entire out of state family plus the entire wedding party stay at the Best Western and SO glad we did! Lilli Sheller who coordinates all the marketing/sales for them made this task so easy! We had booked over 20 rooms with her and she was just so accommodating and helpful! We also ALL got oceanview rooms and were able to check in early!! The rooms were clean and the size of the rooms were fantastic!! We will definitely be using this hotel again! If you are looking to book a party or just a weekend get away with the family - she's definitely worth calling! She will make sure you are taken care of! (Ossenheimer/Von Herbulis wedding)

"Beautiful view on the beach"
764bettinap, 06 Avril 2016

We stayed for a week on the 3rd floor. Great view of the ocean - request back of hotel for the view. Nice Pool & located right on beach. Perfect location - quiet town compared to Daytona which is 15 miles away. We rode golf carts through town & along beach. Definitely would stay here again.

"Our Favorite Hotel in New Smyrna"
Ricky J, 04 Avril 2016

This was the third we have stayed here. This is the only hotel we use in this area and would not consider anywhere else. The view alone is worth it. We were on the 8th floor and it was beautiful. I would also like to thank the General Manager Jose and his staff for all their hard work to make this hotel excellent in every way. I can't wait until my next stay each stay is better than the last.

"Beach front, family oriented"
Susan D, 04 Avril 2016

Very nice hotel to stay at. Rooms are all ocean front. Front staff was very helpful with needs - extra pillows and towels and suggestions for good local restaurants. Room was very clean. Several restaurants and convenience stores in walking distance. Quaint shops within a few blocks on Flagler Street.

"A nice hotel"
Lori P, 04 Avril 2016

We stayed on the suite which had a nice kitchenette. My only complaint would be that the pull out bed was HORRIBLE to sleep on. Everything else was nice and clean and comfortable. The pool area was small but comfortable and right on the beach.

"A great placeto stay!"
Wade C, 02 Avril 2016

Good hotel to stay at. The staff is friendly, housekeeping did an excellent job. they had onsite parking, beach access. The pool area was very nice. The restaurant is only open 7am-3pm, so we did not get a chance to eat there.

"Beautiful view"
wdal11, 02 Avril 2016

We had an amazing view from our room, we had a room on the top floor and honestly the view was breathtaking. Our room was very spacious, clean and comfortable. The pool is small but nice and the beach is right in front of the hotel. We visited the hotel restaurant and food was good, there's also lots of other restaurants close by. We enjoyed our stay at this hotel.

"Ocean front rooms"
Whitelaketraveler18, 28 Mars 2016

I loved this hotel and will be back in the future. I believe every room has an ocean view, but would be better to be in the middle of the hotel vs. the sides. The kitchenette is just a full size fridge/freezer and microwave. No way to really cook. Missing a fan in the bathroom, but the rooms very clean and wonderful access to the ocean. The staff was all very friendly.

"*** PERFECT Beachfront Hotel --- Can't wait to go back!!!!!"
Graham C, 23 Mars 2016

This BEST WESTERN is super. It's right on the beach (great clean beach, lifeguards, surfing, etc), has a pool (unheated), restaurant, GREAT/friendly staff, CLEAN rooms, etc. We were on the 3rd floor and had a balcony overlooking the beach/ocean. Paid $179/night--- its WORTH EVERY PENNY--- I've paid more for hotels on the beach that weren't as nice as this one. It's directly across the street from Boston Fish House (We ate there 4 times in 2 days)---do yourself a favor and try it---superb fresh seafood at a really good price (I'd guess the average meal was somewhere around the $14-$15 price range). Kids had a blast at the beach & pool. A++++

"AWESOME!"
Ron G, 23 Mars 2016

I had an AWESOME stay at this hotel.The staff was VERY FRIENDLY and HELPFUL! The rooms were great! I brought 15 other freinds down for Daytona Bike week and enjoyed their hospitality! They provide safe and secure underground parking along with a bike wash bay including rags! I will always be bring me group down to stay here in the future!

"Awesome hotel"
Rosanne L, 22 Mars 2016

excellent location, great views, amazing service. The staff were so helpful with any questions we had and we loved the pool and ocean front restaurant. highly recommend for a family stay at the beach!

"Great place."
Darla T, 20 Mars 2016

Clean, friendly staff, comfortable & great ocean views. Direct access to the beach and close to everything very family friendly. The hotel restaurant was a pleasant surprise, good breakfast at reasonable prices.We will definitely be back.

"New Smyrna Beach"
Deborah B, 19 Mars 2016

Stayed in this hotel since it was a Holiday Inn. Unfortunately over the years it has deteriorated, used to have more amenities and the price has sky rocketed. Bed comfortable but the mattress pad rumples up horribly. But is directly on the beach and if you book a ocean front view room the view is wonderful. If you don't mind spending the bucks worth the stay.

"Great Place to Stay"
Janet B, 18 Mars 2016

This is our second trip to this BW and we have been very pleased each time. The staff is great and the beds are very comfy. It's great that all the rooms face the beach and that they have a nice pool to relax by when your done with the beach.

"Very pleasant stay"
Geraldine D, 17 Mars 2016

The suite was very clean, well equipped and the staff were very courteous and helpful. Will definitely plan repeat stays in the future. We winter in Central Florida and are excited to find an excellent place to go to the beach for a few days.

"Adequate place if you are on a budget"
Nancy H, 15 Mars 2016

Reserved a two bedroom suite and arrived yesterday with our daughter and granddaughter. First impression was that the hotel looks dated, and this was confirmed when we went to our room and discovered double beds in both bedrooms (there were 2 beds in the larger room) and only one bathroom with little storage place. There are no mirrors except in the bathroom, so applying makeup has to be done in a busy bathroom shared among 4 guests. No breakfast service although there is a restaurant on the second floor. On the plus side, we are on the beach and there is a pool with a view of the beach. If I were the owner, I would tear this hotel down and rebuild something nicer since the location is ideal. As a final comment, you get what you pay for, although this wasn't inexpensive during spring break time period. Staff was friendly.

"bike week"
W7296XDrobertg, 14 Mars 2016

one of the best places to stay for bike week away from the main crowd. secure underground parking,trailer parking ,bike wash ,clean rooms ,good restaurant . new symarna beach is also a good area . you could walk to restaurants and walgreens. if you want the night life on main street ,it is too far to travel and especially the ride back.

"Top buck for Noise and Inconvenience"
Kevin C, 14 Mars 2016

We have stayed at this hotel half a dozen times. It's location is great. Reservations were made well in advance. The hotel is willing to acknowledge your reservation on line but they forgot to mention that our room would be inhabitable from 10 to 4 only by the profoundly deaf! We could not sit by the pool...the noise from the Jack hammers removing rebar stopped that. Trying to seek refuge in our very nice room,(except for the giant rope that crossed the balcony), 2 of the 4 days they were removing facade and the noise and vibration was not bearable! Doorways were not accessible....concrete was being poured and walking by the crew certainly gave you an earful! We had to stick it out because we could not find suitable accommadations elsewhere. We did have to sign a notation at check in that we were aware of the construction but what good does that do when you are loaded down with luggage. The couple ahead of us asked what that entailed and the clerk said ...oh it was really loud last week but they are through with that now...NOT. One young man at the desk did give us a $15 voucher for their very expensive breakfast,where we waited an hour to be served our order because the waitress failed to enter it in the computer. The hotel could have easily notified us that this unpleasantness was inevitable so that we could have made other plans....and at the very least the rooms should have been discounted for our stay..then the onus would be on us.

"Great Stay . . . Again !"
BuffaloGryde, 14 Mars 2016

Second time we have stayed here and I'm sure it won't be the last. Easy to get to, close to everything you will want or need. Clean, comfortable, with an fantastic staff running and maintaining the place. There was some deck construction going on when we visited but when it's done it will be even sweeter!

"Bike Week 2016"
Robert M, 10 Mars 2016

This is the 3rd Bikeweek that i have stayed at this hotel and I would not stay at any other hotel in the entire area. The hotel has a secure underground parking set up for bikes only with a wash bay and all the things needed to keep your bike clean. The staff is excellent and put your needs and request above anything else. I would recommend this hotel to anyone staying close to Daytona or Orlando area it is well worth it.

"New Symrna Beach"
Lisa W, 08 Mars 2016

This was a great hotel. Beds were comfortable and room clean. We had a suite with 2 bedrooms (one with one bed and one with 2). Had a kitchen area with microwave and big fridge and dishes. Great view of ocean Negative only one bathroom and one mirror...could use more.

"2016 Daytona Bike Week"
tpd172, 07 Mars 2016

Great place to stay, the room was extremely clean, bed were comfortable and the room had a great view of the ocean! The front desk staff was very friendly and helpful. Took a Uber ride to Main St cost 30$ each way. Had underground covered parking, with a cleaning station for the motorcycles. We'll be back next year!

"Love the view"
641bobby, 03 Mars 2016

We were pleased to see the updated rooms since the last time we decided to stay here, it was outdated. Beautiful view with newly updated interior and some great local places to visit nearby. Can't beat the price either. The only thing I would complain about is the shower seemed a little grimy.

"Best Western"
Scarlett B, 29 Février 2016

Clean, all staff helpful, friendly and professional. Restaurant serves good quality of food at a fair price. The ocean front view from the room and restaurant is breathtaking. This is the ONLY HOTEL that is right on the ocean.

"Great Stay!"
cbr_guest, 27 Février 2016

We stayed in a 2 bedroom condo for the Daytona 500. The hotel was spotless along with the room. The hide-a-bed wasn't very comfortable. One thing that we found a little odd was that there were steps that went down to the living room area from the hallway. I wasn't expecting that and found out the hard way. The breakfast downstrars was okay. I only are there one day. We never even touched the pool or the gym.Overall, it was a great trip and would recommend this place to famly and friends.

"beach"
william22835, 26 Février 2016

new smyrna beach is a great kick back beach town and this is the best location on the beach. nice beachfront hotel, great views. we only stayed one night on a whirlwind tour of florida. this was a highlight of our trip. we will be back and we will stay longer.

"Did not sleep all night"
joannasC2903WQ, 26 Février 2016

Hotel never disclosed at booking it was under renovation so noisy. A/C broke in the middle of the night and was making horrible noise. They made us wait until engineer could see it, and when he couldn't fix it we were finally moved at 2:00 AM. Did not get any sleep.

"Great place to stay right on the beach!"
Gary C, 23 Février 2016

Stayed in 2 bedroom room with 1 bath and balcony overlooking the pool and beach. Price was higher than normal due to - we stayed there for the Daytona 500. The staff was very polite and helpful. Plenty of parking and great location, close to Flagler Ave.

"Fabulous Location"
Kathy C, 23 Février 2016

We had an incredible stay. The staff were so accommodating to our elderly parents. The view was amazing and the prices very reasonable. The rooms were spacious and clean with an amazing view. We were within walking distance of so many conveniences. Restaurant food was delicious with friendly, fast service! We can't wait to go back.

"Great place to stay."
mikefN2211OM, 22 Février 2016

We have stayed at this hotel many times this past year, and are never disappointed. It is in a great location for walking to the beach, restaurants and Flagler Avenue. They have been under some construction repairs, and it has never gotten in the way. The hotel staff was extremely nice.

"Nice View over priced"
Walter W, 21 Février 2016

Over priced for a room. I forgot it was Speed Week in Daytona. Room prices doubled what I expected for mid-february. The hotel was average and a little worn. Room was dark and not as inviting as other BW and Suites I have stayed in. Bedroom had no direct window but a window leading to the seating area, leaving it a dark isolated place. not inviting at all. Everything worked but needs re-decorating.I expected better for the price. I won't stay there next year.

"Excellent Stay"
Robert S, 15 Février 2016

We always love coming back to Best Western in New Smyrna Beach, FL. We will continue to stay at this hotel as our destination in Florida. The people are great, the location is gorgeous, the restaurant is outstanding, and the relaxation is unparalleled. Thank you!

"Nice place on the beach"
southfloridagirl2014, 14 Février 2016

We stayed for one night here. The staff was very helpful. Our room was beautiful, more like a suite than just a room. We had a ocean view. We had breakfast in the restaurant, which has a ocean view also, the food was very good, The restaurant is not open for dinner, but there are plenty of places for dinner that are close by.

"Great get away."
Sharon W, 11 Février 2016

We wanted to get away for a couple of days. The stay at this hotel was very good.The staff is always very helpful and the restaurant is good. The people always go out of the way to help us.They are doing some construction but it was done during the time that we were out fishing.

"best beach hotel new smyrna beach"
William B, 08 Février 2016

great place for family,s couple,s all ages.. rooms large. all have ocean view. location perfect for beach access shopping and eating. never have to get in car after parking at arrival !! great pizza etc. delivery from place recommended by hotel staff. fish house across street. also grocery and drug store within walking.. tiki bar 4 blocks down beach.. we love this location. only about hour from home so great for weekend getaway. birthday. anniversary.. can't wait to go back!!!

"Great location. So spotlessly clean and well maintained it looks new."
Cloudstepper, 05 Février 2016

We stayed here in January 2016. When we checked in, a very friendly staff (Shirley Ferguson, the night manager and Lyle Fox) greeted us with a smile. Shirley was careful to make sure we were aware that construction was in progress to remodel the pool area. As it turns out, for the night and morning we were there, there was no noise problem at all. First impression: clean! The beach-front Best Western New Smyrna Beach Hotel & Suites, according to Shirley, is 30 years old. Amazing. It is spotlessly clean and well-maintained it looks like a new facility. Our top floor king room was a single room but has suite amenities: a full size fridge, microwave, utensils, plates, bowls, glasses, cups, and sink with dish washing supplies. The bed and pillows are high-end comfortable. Tempered and tinted hurricane windows (alas, not full wall size) offer a view to the beach and ocean below. A strong door with the same tempered glass opens to a large private balcony that offers a panoramic view of the beach front and surrounding area. The rooms are inset from each other so that one must be at the left edge of the balcony to see the next one. A nice design to offer privacy without a restricted view. See all of my reviews and many photos of this hotel at FrictionFactor.com. Our bathtub had a wonky drain plug that was tricky to close. There is great water pressure, so the multi-function showerhead actually works well unlike those at most hotels. Giving a clue to the hotel's age, there is no convenient power outlet near the bed sides. One side of the bed has an outlet 6 feet away with no available plug unless a light or clock is unplugged. My solution was to use one of the external USB batteries that I travel with. Then I can use my smartphone to read Kindle books in bed. Many hotels now provide lamps with power outlets in their base. Some now are even providing USB charging stations (which might be built into a clock). Then only a USB cable is needed. A suggestion I'll make to this hotel. Our January morning opened at 45 degrees as we awakened to gorgeous sunrise, the temperature rising to a balmy (for us who live further north) 65 degrees. But, at that temperature, it was too windy to take a stroll on the beach. When it's warmer it looks like a beautiful beach to enjoy. This Best Western does not offer a free breakfast but it does have a breakfast/lunch dining room with reasonable prices and a picturesque view of the beach and ocean while eating. I can happily recommend this hotel without reservation, but you'll need to make one. See all of my reviews and many photos of this hotel at FrictionFactor.com.

"Nice Hotel Resort Located on the Beach!"
krileyadams, 03 Février 2016

My husband and I stayed 2 nights at the Best Western New Smyrna Beach Hotel in January. The hotel was in a great location, right on the beach. Our suite was very large with a kitchenette (sink, refrigerator, microwave, coffee maker) located in the bedroom and then a separate sitting room. The bathroom was a bit tight if 2 people wanted to get ready at the same time, but was perfectly adequate and clean. The bedroom and sitting room had balconies that looked directly out onto the beach which would have been wonderful if the weather was about 20 degrees warmer (not the hotel's fault!). We did venture out onto the balcony one chilly/windy morning to watch the sunrise! The bedroom was clean and the bed very comfortable. The kitchenette also had some basic kitchen supplies (4 plates/bowls/cups/silverware). There was not a corkscrew, so if you plan on drinking wine, make sure you have one with you if you need it! The only complaint we had about our room was that the exhaust vent from the restaurant on 2nd floor would kick on around 7 a.m. and we could hear an incessant hum from the fan in our 4th floor room which was directly above the restaurant. Hopefully for future guests they get this fixed--especially if a guest in that room wants to sleep in! We walked around the very nice pool area, but Mother Nature prevented us from using it during our stay! There is a restaurant on-site. I can't comment on the food as we never ate there. We were told upon check-in that there may be noise after 10 a.m. as they were remodeling part of the restaurant to accommodate a beach/tiki bar that was to open later in the month. Fun! We enjoyed our stay and would definitely book at this hotel again if our travels take us back to New Smyrna Beach!

"Beautiful View!"
Lola D, 03 Février 2016

We had a wonderful two night stay at this beach front hotel. I thought it was inexpensive for a one bedroom studio right on the beach. Our room was clean, updated, and very comfortable. Our beachfront balcony was large and perfect for enjoying a glass of wine and people watching in the late afternoon. The staff at both the hotel and restaurant were friendly and helpful. Although the hotel was under construction, we weren't inconvenienced because our stay was on the weekend. Two small negatives: the restaurant did not have any heat...burrrrr... (outdoor temp. was in the low 30's while we were there) and one of two elevators was down for repair making the trip to and from the 7th floor tedious (stops at every floor both up and down and housekeeping carts taking up most of the space). Shopping and dining are just across the street, the hotel is very conveniently located. Overall a great stay.

"HOTEL STAY"
peggyh862, 02 Février 2016

There was no previous information that the hotel would be under construction. The Wi-Fi was inadequate. Otherwise the location to the NSB ART Show was very convenient. We did love the view. But we could not access the beach or pool from the 2nd floor walk and had to go out the lobby, then walk through the parking lot and that was not convenient.

"A few problems here"
nikkidaitrip, 31 Janvier 2016

As a BW rewards member I was happy to find a beachfront Best Western. The location is great and the view can't be beat but it was not a good experience. We have stayed in Florida many times in several different hotels here and there. I have heard about palmetto bugs but had never seen one until I saw one crawling up the wall in my room. When we called down to the desk we were told that yup, it's a Florida thing...no big deal. We asked to have the balcony and air conditioner area sprayed while we were out and were told that it had been done when we returned that evening. Walked into the room, turned on the lights and found another one! Called the desk, same reaction but the gal did lower our room cost by $20 since they were full and couldn't change our room as requested. She also sent up tickets for breakfast the next 2 days of our stay. I was not happy to see that they had a limit of $15 which would only be enough for oatmeal and coffees for 2. My husband did order the oatmeal the first morning and it was cold. Not warm, cold. The waitress did make sure it was heated up. Since I had an omelet we still owed a balance for our "complimentary " breakfast. This has been a big disappointment and I am sorry to write my first bad review for tripadvisor.

"Hotel review for Best Western, new Smyrna Beach, Fl."
Nan G, 31 Janvier 2016

Excellent experience, my one bedroom suite, with balcony, was beach front..All staff were very friendly and helpful..Went to Breakfast and food was excellent along with the excellent service..I would defenitelyy suggest this hotel to all my friends and business associates that I know.

"Best Western, NSB"
David D, 25 Janvier 2016

Staff was courteous, friendly, and displayed very good etiquette.I was particularly impressed with the people working the front desk. Sunsets were beautiful and the ocean view from the hotel was breath-taking.

"Great place to stay"
Stacey M, 22 Janvier 2016

We came to the Best Western hotel because it is the only chain establishment facing the water on New Smyrna. All of the rooms offer an ocean view, which is nice. We had a room with a king bed and it was very spacious. Everything was clean, the staff was very friendly and helpful and we had a lovely time. I would definitely come back.

"Biz trip"
mrb394ever, 20 Janvier 2016

Great location right on the beach close to end of the South Causeway; easy to get anywhere in New Smyrna Beach. Unusual angled design gives every single room an ocean/beach view and both a sunset and a sunrise view from the deck (depending on the time of year -- we were in a room on the north [in January], so couldn't see sun as well those who were in a room on the south side). Room decor was a bit drab for my taste (brown/tan carpet and salmon-colored walls) but lighting was decent. Had the bedroom semi-separate from the kitchen/living area, but a window from the bedroom into the living area would allow one to get light from the outside window and even see the ocean if standing in the bedroom. Kitchen had full-sized 'fridge, microwave, sink, and service for four persons. Did not eat in restaurant. Always easy to find parking space. Had security guard at night.

"Disappointed with our stay here."
Ron R, 17 Janvier 2016

We arrived Jan. 4th 2016 for a 10 day stay only to be informed they were under construction. We were inconvenienced by jackhammer noise everyday. The hotel restaurant had to close early everyday because of construction. The room was very nice with a balcony that overlooked the ocean. Many people coming to stay over the next few months will have to be subjected to this noise from construction work. Our vacation from MN. to visit New Smyrna Beach was planned in July 2015 and this was very disappointing for us.

"Poor experience"
146patr, 15 Janvier 2016

Very dissatisfied with our stay! We stayed for 10 days on a vacation and it was under construction and very noisy. We had planned this trip months in advance and looked forward to coming to Florida. This did inconvenience us a lot! We should have been compensated somehow with price.

"Expectations exceeded"
Ahabdahuisman, 08 Janvier 2016

We had visited New Smyrna Beach many times in the past but this was the first time we decided to stay at the BW. It is located right on the beach and quite close to the main drag so you have easy access driving or walking. The hotel staff were awesome, the food was excellent and we thoroughly enjoyed our four night stay.

"Very friendly staff"
Earl B, 02 Janvier 2016

Everyone staff member from the minute we walked in was friendly and very welcoming. Every morning we left our room, House keeping(we were on 3rd floor)staff was working and took a couple seconds to greet us and ask if we need anything. They were very personable. I will definitely be staying at New Smyrna Best Western again next time I visit.

"Could be a 4 or 5 if it was cleaner and fresher"
BryanGA, 02 Janvier 2016

The location is great, the people are very pleasant and responsive, however the cleaning is atrocious. Wads of hair and food bits between beds and night stands. Smells musty like something wet is underneath the beds. The linens are nice and soft and smell fresh. They just need to do a deep cleaning and then have a vacuum crew go in each room once or twice a week and completely vacuum every inch of each room. I think all guests deserve a clean room regardless of rating. Poolside lounges and chairs are filthy with years of suntan oil and dry skin caked on the edges and centers of the fabric. They are worrying about painting the outside of the building, but really need to clean the inside of it first.

"Location, Great Views, and perfect!"
Annette W, 02 Janvier 2016

On the beach, all rooms have beach view. Kitchenette, pool, great staff, and I only wish I could have stayed longer! The balcony was fun to people watch, and I slept like a ROCK! Why do I have to make this longer Trip Advisor? Am I at 200 yet?

"Beautiful beach view"
MandM0505, 01 Janvier 2016

This is a fantastic, inexpensive hotel with all of the rooms having a beach view. It is clean, updated, and comfortable. The staff at both the hotel and restaurant were friendly and helpful. They went out of their way to accommodate what was requested, within reason. We have been here on a couple of occasions, and had a wonderful experience each time.

"Highly Recommended"
Joseph D, 01 Janvier 2016

My wife and I had a great experience staying here. The standards of both hotel and staff was very good, and at a great price when you consider the excellent location. The staff were so helpful and friendly, and no problem was too small. We were impressed.

"Pros and Cons of visit"
Sweetestsue, 31 Décembre 2015

Pros-room very clean, kitchenette, ocean view, rooms are large, toiletries in the bathroom. Cons-balcony doors don't have blinds-they say there's a film on them but you can see in the room at night when a light is on and one time my bedroom had the balcony door so I had to try to cover it with something in the room. I reported this with two stays and they just said the door had a film on the door so it was ok. The bed was so hard my body ached all day and the bed was not pillowtop-then they said they are replacing the mattresses with pillowtops when they had told me it was a pillowtop and their website said all the rooms have pillowtop mattresses. They do not offer a free breakfast as Best Western advertises or even a discounted breakfast. Their little restaurant is expensive and not attractive although it overlooks the ocean. The rooms are very expensive-but they get business as they are on the ocean. The check in is very late-4 p.m. and the manager doesn't give a late check out even if you are a Best Western member, even though the maids doesn't get to the rooms until the afternoon. I have stayed there a couple times a year but this was the most uncomfortable. I think the manager is an older short lady who I have never seen smile or be friendly to guests. However, the other people registering people are ok.

"Great location and Ocean View"
mgslld, 31 Décembre 2015

This hotel is great for anyone who wants to get away from the congested Daytona Beach. Only 20 minutes from Daytona Beach this hotel has all you need to enjoy a quiet and relaxing vacation. The hotel was clean and the staff were absolute gems from management to the cleaning staff. Very friendly and helpful. At check-out we were stuck in a little rut. Our car wouldn't start. Luckily Frank and his Manager came along when they did and helped us give us a boost in order for us to be on our way. Thank you so much Frank and his Manager.

"Lovely Ocean View Suite"
545betsym, 28 Décembre 2015

Hotel was updated and clean. Room was spacious and had a mini-kitchen. They gave us our requested King room, up high (7th floor) with Southern exposure. Perfect. Love the balcony for me to read and "watch" the beautiful waves. Streams of pelicans flew by at that height. Wish we could have stayed longer!

"Short ocean escape"
726robertn, 15 Décembre 2015

Most friendly staff we have encountered. Rooms were nice and clean. Restaurant had best breakfast and moderate pricing. In the last few years, we have started looking for Best Western hotels as we travel because they seem to maintain high standards and reasonable prices. Wish we could have stayed longer - great ocean front views.

"Great Room with Great View"
Leonard G, 14 Décembre 2015

Excellent room with plenty of space, a beautiful view, and comfortable beds. We were pleasantly surprised. I would recommend it to others and we will probably revisit this hotel. The location was perfect for us.

"PERFECT VIEW HOMEY AND COMFY"
Melanie B, 12 Décembre 2015

Even the sofa ed was comfy. Living space made a two night stay homey plenty of room for the three of us to sleep and still feel like we had our own personal space. The view was spectacular and the staff was extremely friendly. I will definitely stay here again if I am ever in NSB again.

"A little too much now"
Aisha J, 11 Décembre 2015

Sadly the hotel is becoming for the area over priced and what it has to offer can be matched by others and this year topped. Rates have gone to far for what it offers and reservation agent did not point out renovations and noise associated with it. Also the room we though we booked was not available we found out at check in

"Ocean Front is Amazing"
BuzDots, 09 Décembre 2015

Older hotel, but currently undergoing some renovations - which were not disturbing at all. Front desk staff was a little aloof, but the rooms are clean and comfortable and the housekeeping folks are attentive. Hotel is very easy to find when coming on to New Smyrna Beach and the ocean/beach access is easy.

"Great at checkin but"
eur0peantraveller10, 09 Décembre 2015

Lyle at check in was great and the evening went fine but the breakfast the next morning upset my wife because they were unprofessional. By the time she got her food it was cold and all she wanted was for them to bring it to the room but pay for it first.

"Best breakfast on the Ocean"
Diane Z, 07 Décembre 2015

Non smoking hotel, on the water with sleeping area separate from kitchenette. TV in both areas. 2 steps that have a light but at 3 in the AM half asleep heading to/from bathroom can be tricky. Breakfast was awesome! 2 adults, coffee, juice, eggs, potatoes,bread and meat under $25 with a view of the Atlantic Ocean.. same meal at a local greasy spoon (Mel's diner, not the chain) was $23.

"Very clean and wonderful staff"
Tony K, 02 Décembre 2015

I always like this hotel for it's clean rooms and very friendly staff. I'm normally just there at nights to sleep and leave all day but I find that it is generally very quiet and always easy to reach someone if I need anything like additional toiletries. Will definitely stay here again.

"Beach weekend"
Tami O, 29 Novembre 2015

Loved this hotel. Nice beach location, clean property, and friendly staff. Room had a balcony with a nice ocean view. First time to New Smyrna Beach. So glad we chose this hotel. Traveled with 3 teens and everyone was satisfied.

"will be back"
amurcon, 28 Novembre 2015

nice place to stay for a few nights at the beach. Walking distance to Flagler Ave. The restaurant serves an enormous delicious breakfast. Staff very friendly and will try to fill full your requests. The swimming pool is very small and not enough lounge chairs around the pool, Over all nice place to stay at the beach and enjoy local attractions.

"November getawsy"
tigers81, 21 Novembre 2015

Stayed one night after a cruise . Perfect location on the beach .. Walked to restaurants and cocktails on the balcony overlooking the ocean . Wish staff was more friendly . Third visit and they just seem unhappy . Booked today to return in March with family and new staff at desk was very nice . Wish they all were happier in their jobs ! Perfect location over rules grumpy staff . Nice , clean room as well

"One of my favorites!"
Thomas M, 21 Novembre 2015

This hotel has been very good to me. I visit town quite often and when I'm not staying with family, this is the place I go. Their rooms are always clean and the service is always wonderful. I think I've stayed here at least 7 times and have never had an issue that I can recall. If you are lucky enough to get a room with a balcony you get to enjoy some amazing views. There are also some great restaurants right across the street that I highly recommend. Wonderful hotel and highly recommend.

"Great Place to Stay for a Few Nights or for a Week"
FL-EssentialOilExp, 19 Novembre 2015

I was so surprised when I saw my room, which turned out to be a suite! I had a 1 bedroom (2 full beds) suite with a balcony that opened out to the ocean. It was fabulous! Lots of space and clean. I strongly suggest this hotel! I stayed in room 406 and highly recommend these rooms!

"perfect weekend"
Lynne C, 16 Novembre 2015

We stayed for the weekend for my birthday,everyone is so nice including the maids as we passed them in the hall ways,room was gorgeous,we picked suite room 705,separate bedroom and living room with view of ocean and sunset.there were four of us,only has double beds in this suite but still worked out well as beds were very comfortable,with great down comforters.pool was kept clean and nice area around it.perfect area close to Flagler ave where everything is happening.nice walk on beach and not to busy,weather played out perfect as we still got a little sun for the short time we layed out.All in all perfect weekend.

"Great for one night"
WileyManVA, 15 Novembre 2015

Traveling through the area. Located on a very busy road, but off and traffic was not noisy. Basic rooms, basic breakfast. Stayed here because the rate was the best in the area. Rooms were clean and well appointed.

"One our favorite places to visit. "
Patrick B, 11 Novembre 2015

We have stayed at this location more than 20 times over years from the days it was a Holiday Inn to today's Beat Western. Property is a bit dated, but you can not beat the location. They are making improvements- need new mattress in many rooms. Try to get 715 or 515 for best views.

"vacation"
Jonathan H, 10 Novembre 2015

the room was great and the view was worth every penny. I was not expecting to have such a great room with the view that we had. The price is the only reason why i choose this hotel and is the reason i more the likely with choose it again. my wife love this place the only thing she didn't like was that she could not smoke anywhere but under the car port or in front of the building that was the only inconvenience but beside that we look this location.

"Needs Upgrade"
Indira R, 06 Novembre 2015

This hotel need to be upgraded. Great location but the room need to be remodeled, from linens to furniture. I requested a late check out and was granted a half hour. I have never heard of a hold hour, I am used to and hour late check out. When I went to the front deck to check out they told me they had already check me out.

"Room With A View"
Sybil H, 28 Octobre 2015

We stayed on the 8th floor overlooking the pool area and beach. The room was very clean and the balcony was private. We ate in the restaurant for breakfast and the food was excellent as was the service.

"Best Beach-front Hotel in New Smyrna Beach"
Michael H, 26 Octobre 2015

Recently renovated beach-front hotel offers exceptional access to the beach and easy walking distance to shopping and dining. We live in Orlando FL and find the Best Western Hotel in New Smyrna Beach a great weekend get-away. There is dining on-site and a number of great restaurants nearby. We love the ocean front units with private balconies!

"Good location, rooms disappointing "
Tina S, 25 Octobre 2015

We stayed here for 3 nights in October. On first approach the hotel is well situated right on the beach. Pool is small but again overlooks the beach and is nice enough. Hotel lobby looks modern and fresh. The room was a disappointment. We had a 2 bed suite with kitchen area. The facilities themselves were fine, but the rooms were dark and dank. Decor is very dated, and the brown colour scheme does nothing to add any light to the room. All the rooms have a sea view and balcony which is a really good thing as I had to sit out on the balcony, for coffee/breakfast each day just to get out of the depressing room. It was fine for a couple of nights as we were visiting friends in the area and so spent very little time in the room anyway, but I would Not stay here again.

"eric"
Eric S, 24 Octobre 2015

great place to stay and excellent staff.great view of the ocean and beach.house keeping staff were excellent.would recommend this hotel that are looking for a great place to stay.good for families as well.

"ABSOLUTE PERFECTION ??"
love2travelw2gals, 20 Octobre 2015

I cannot put into words how wonderful this hotel was. Absolutely spotless! Fantastic customer service, so kind & helpful! We are a family of 4 who were stopping in on our way to Disney World...We drove 10 hours over night to get here...arrived at 7:30am just in time for the sunrise and we were able to have early check in at 10am!!! Got a quick nap and went out to enjoy the gorgeous beach. Found a wonderful place for dinner and got such a fabulous nights sleep before departing for Disney the next day. I would absolutely stay here again & look forward to coming back for a longer stay!

"Great location and excellent accomodations"
596tuckerp, 20 Octobre 2015

Breakfast in the restaurant was a highlight of our stay. Beautiful view and a very well prepared meal. After a two mile walk on the beach, we were ready for it. This Best Western seemed newly renovated and the staff was warm and friendly. Beach access was simple and the pool was inviting, though we didn't have opportunity to enjoy that amenity.

"Wedding Wonderland"
Cyndi K, 20 Octobre 2015

We were there this past weekend (10/16-10/18) for my niece's wedding!! My husband and I were married there back in April and she loved it so much she decided to get married there as well!! Lilli Sheller is the best assistant with a wedding that anyone could ask for and Connie Flanagan is a magician when it comes to getting the things we need!! We were completely happy with everything we had and the staff service in the restaurant (Cory and staff) were fantastic the night of the reception!!! Could not have asked for anything more!!! We will always stay here anytime we are in New Smyrna Beach!!!

"Great location, beautiful views"
143suep, 19 Octobre 2015

Stayed here for bike Octoberfest, such a great view, and value. Only 20 mins from Daytona beach and the activities. Room was clean, and complete with a full size frig, microwave,king bed, ocean view. Did have the breakfast on site one day, hard to find in the hotel, and bland, don't bother. The entire hotel was immaculate...added bonus under the hotel,parking for the motorcycle... Tons of spots for dinner and breakfast...we will be back

"Excellent Customer Service"
Jenn C, 19 Octobre 2015

I have stayed at many, many hotels in many large cities. I have stayed at a hotel resort and my room wasn't as nice as the room I had here. The layout was incredibly spacious so you didn't feel like you were crammed into a small hotel room. We had a double room on the 2nd floor. We literally had a bedroom and a living room area that was completely separate with the bathroom spaced away to make it seem more private. The hotel staff was so kind and quick to help when I had an A/C issue. They even moved my belongings for me when I had to move rooms but had to be at the wedding I was photographing. It's situation right on the beach with great views. The parking lot fills up quickly but there is a parking garage under the hotel that we utilized.

"LADIES GET A WAY WEEKEND"
Betty S, 13 Octobre 2015

Linda checked me in and she remembered me from when I made my reservation and she had everything ready. Vera the maid on the 6th floor was awesome she took good care of us ladies. Maintenance staff was fast and efficient Waitress at the restaurant was so sweet and remembered our beverage order from the morning before... Great place to stay...

"Our Quick Getaway Place"
RummRunnerKeyLimePie, 12 Octobre 2015

We live in Sarasota Florida on the Gulf Side. Actually to be honest we live on the water. How ever I am a strong believer in just getting away for a "change of venue" every now and then. So just about a 3 hour road trip across the state is New Smyrna Beach. We have stayed at this Best Western once before and we will be going back when ever we need a weekend getaway to hit the re-set button. Places right on the beach there is really not a bad room and for Ocean Front with a private balcony the price is right on the spot. Their in House Restaurant has a wonderful Breakfast menu and room service is reasonable. Also there are Places to eat and drink all with in Walking distance or just a short car ride away. I can not say enough about the staff there from Housekeeping to the Management. All very personable and friendly. We feel safe parking our vehicle in the 24 hour secured underground parking and I will add that the website photos for the rooms do it no justice. Very nice well kept and not a single complaint. We will be back and I strongly suggest this place for any couples looking for a nice quiet weekend beach getaway.

"Best Western, NSB"
David D, 12 Octobre 2015

Good accessories in room, including a regulation refrigerator, a 1100 watt microwave, and a HD television set. The view is of the ocean and the beach. They also have a regular coffee maker and a full set of dishes (for four). For being located on the beach, they tend to have ample parking.

"Always a pleasure!!"
Gregory M, 12 Octobre 2015

We always stay here for a few days when vacationing in Florida. The location is right on the beach and close to everything. The layout of the 2-bed, 1 bedroom suite is excellent. The kitchen is spotless and new and the 2 televisions are really nice. We will be back!!!

"Clean and oh so ECO-GREEN!!! Three cheers!!"
ButterflyGalFlorida, 10 Octobre 2015

After one month on the road, our last night's stop was at New Smyrna Beach so that it would be convenient to visit some friends nearby. I was longing to stay ON the beach and the TripAdvisor app defined this Best Western as fitting my daydream and our budget. Although it was an extremely busy reception area, the staff there were as pleasant and patient as can be (even with somewhat rude and impatient guests). Kudos to them and their training! We were installed in a beach-view room. It was HUGE. It had a wonderful view. It had a kitchenette including a full-size fridge and freezer (we had some BBQ from the previous stop that required a freezer), a great balcony facing SouthEast. IT WAS IMMACULATE!! One thing that REALLY impressed me was the A-frame sign on the dinette table. "From May 1st through October 31st ... Guests are encouraged to keep your drapes/blinds closed beginning at dusk. The Hotel has removed all balcony lighting Pool lighting has been lowered to deck level Parking lot lights have been shielded Please do not touch or interfere with nesting seat turtles. Best Western talks the talk and walks the walk. I was blown away by how seriously this hotel respects not only their two-legged customers but all beings that they come into contact with. Best Western deserves accolades for their conscience effort to preserve the beach and the creatures of the ocean but also for setting the standards in their community. Yes, we will definitely return. Three cheers for the management and everyone who participates in their eco-effort.

"Quite pleased"
K5722XRandrewb, 07 Octobre 2015

We have never stayed at a Best Western We were pleasantly surprised with our experience. The room was larger than we usually stay in, accommodating our family of four nicely. The location is right on beautiful Smyrna Beach. The staff was lovely, helpful without attitude. We will return soon

"Awesome View"
Jayne M, 05 Octobre 2015

We asked for a high floor & request was met. The room (standard two double beds) although drab & dated, was clean & huge. The little kitchenette was great, but still no kettle! Why do hotels not cater for those who do not drink coffee but would like a cup of tea made with 'boiling' water?? Good job I always take my travel kettle with me! The other issue was nobody mentioned the renovations when we booked. This was not known until we stepped into the lift to go to our room. There was an A4 sheet of printed paper saying Please Excuse Us while renovations were taking place. OK jobs have to be carried out, but drilling within 6-10 feet of trying to relax around the swimming pool one morning???The noise & dust was unacceptable so after it started to drizzle with rain ,I left.

"Loved New Smyrna Beach"
Theresa D, 05 Octobre 2015

I loved New Smyrna Beach Florida. The weather was perfect and the locals are very welcoming. Really good restaurants nearby and the food was excellent as well. October was the perfect time to visit and beach as very nice.

"New Smyrnia"
indianadogs, 01 Octobre 2015

Hotel was wonderful as usual. Friendly staff. We have stayed here before. Very clean. Kitchen area really comes in handy. Good restaurant. Wonderful view of ocean. Walking distance to lots of shops and restaurants.

"Clean, beachfront hotel!"
NoBiking, 29 Septembre 2015

What a gem, spacious suite with balcony for viewing the sunrise. Location was great, several restaurants within walking distance. Staff were friendly and very helpful with any questions. Definitely will stay here on future trips to area.

"Nice Beachfront - walk-able to dining and shopping"
M110MRjillh, 28 Septembre 2015

This is a moderately priced, geographically desirable hotel. The staff was great, the room was adequate and very clean but it did have a musty smell. We booked because it was a suite and we were there with our 9-year-old son and wanted a little privacy. This worked well. The room was spacious and had a fridge, microwave, 2 flat screen nice TVs, and a balcony overlooking the ocean. If not for the smell, it would have been an A+++ for the price. Still, a nice property that we would definitely book again. The location is a short walk to Flagler Avenue, where there are many restaurants, shops and nightlife. We walked home after dinner along the beach. Really nice.

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