Best Western Hotel New Orleans East, New Orleans

The pool is closed, bar is closed, no business center, no snacks/drinks for sale in lobby, no continental breakfast. Tarps covered sections of wet mold hallway outside elevator. Smelled of mold. We checked out early. Tv, microwave and phone wasn't plugged in and didn't have an outlet for them.

Jamie Hansen, Owner at Best Western New Orleans East, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Noisy because of traffic and single pane window. Heard everything next door as duck work not isolated. Unable to have a shower as we could not get warm water, only hot water which we never experienced this anywhere before. We had a coffee machine with no coffee pods in the room. Finally the breakfast supplied was only in a box to go which was not indicated anywhere. Disappointing overall. Not worth the money.

Jamie Hansen, Owner at Best Western New Orleans East, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

The bed was the only good thing about this hotel. The breakfast buffet which was $10.99 was cold and no taste The front staff was to involved in friends, phone conversation and even eating at the desk to assist us with our questions. One and done!

Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi Deborah, I just wanted to take a moment and thank you for taking the time to submit a survey concerning your stay. I'm sorry to hear that your stay was less than satisfactory. I did however want to qualify that your review is for the correct property, although we are in New Orleans we do not have a breakfast buffet as some of the other Best Westerns in the area do have a buffet. Never the less I wish to extend my heart felt apologies on behalf of the Best Western Brand and hope that you do not let this one instance stop you from giving the Brand another opportunity in the future.

Guest were noisy and you can hear everything while in your room. Staff was pleasant. Rooms are decent. Stayed in two different rooms. First room was cool. Second room wasn't cleaned too well. Good for what I needed it for.

Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, We'd like to thank you for giving us feedback from your stay with us. We were sorry to hear the issues you had with noisy guest. It is unfortunate that not all guest are considerate of others when traveling. We try our best to address these type of issues and continue to make it a focus with the staff.

After having 2 of my windows blown out of of my vehicle that was parked right in front of the hotel, under the lights and visible to all "fake" cameras on the front of the hotel, I'd suggest going elsewhere. This hotel, and that's using that specific word loosely, needs to be shutdown. The bedding was dirty, the carpets are stained, the rooms smell like cigarette smoke, and the bathrooms are full of mold. We weren't the only vehicle broken into, there were a few others. Police were supposedly called at 6am. We left the hotel at 12:30 to continue our travel, only to be called by the hotel at 4:30 asking if we'd checked out of the hotel. Apparently the police had decided to show up to take our statements. We were in Texas. We were not going to wait around for 10 hours for the police to arrive. Please keep in mind, they're only a few block away. Also, the glass establishment the hotel directed us too, the only auto glass establishment that had our windows in stock, was 4 blocks away. Coincidence? Perhaps, just seemed odd that when a corporate employee of the hotel came to have his glass repaired, the lady behind the desk stated they should have known better than to be parked there. That alone speaks volumes.

Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, We are sorry to hear about the issues you had during your visit with us. We apologize for your car being vandalized. We are working diligently with the local police authorities to address these acts of vandalism.

Loud, noisy, people cursing in the lobby, a wet musty smell. It was 5 o" clock and I could not check in because the room was not ready. The people at the desk looked unhurried although there were many guest checking in. No apology just wait. Nothing around this place except closed down stores. Room was dank and musty. I couldn't wait to leave the next day!

Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, It's disappointing to hear that you had to wait so long for your room to be ready. We apologize for any inconvenience this may have caused. Please rest assured your comments are being addressed with the entire team.

The customer service is SUPERB!! The front desk was excellent in checking us in, the housekeeping was timely and made sure we had everything clean. Travis is the assistant GM & he is AMAZING!! He took care of my friends & I! Very down to earth! I highly recommend, five stars!!! Oh, join the wave on Instagram @waveprovided

Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, We appreciate your comments concerning your stay with us. It's our goal to provide excellent customer service and it appears we met your expectations. We will definitely celebrate your comments with the team.